HP 5551 User's Manual
Contents
1. 14 SUD OOM ele 14 lee URIS Leo b REE CEES dU RES DEGREES EE 14 Die support by Bib e A drea jb recor e eoe be Red OS dob op pA A 18 CAINE BD MODO s s qu asd do ck dde e Svr dr eC d eO EUN da 16 obloining a warranty eXtension as ELE E ENEE eR RARE YER 16 iii e d NewportRG book Page iv Friday April 12 2002 1 51 PM ole hp printer limited warranty 17 SPeCNCONONS A etc rax qus aub e eas dd phas ies 19 6 ink color printing ERE cues 09i50506 ERE PERPE ERES 19 regulatory model 19 iv D MZ eo Page 1 Friday April 12 2002 1 51 PM introducing the hp deskjet 5550 series printer what s in the box Thank you for buying an hp deskjet 5550 series printer Your printer box contains the following items 0 0000 1 printer 7 black hp 56 print cartridge 2 Setup posters 8 tri color hp 57 print cartridge 3 this reference guide 9 photo hp 58 print cartridge 4 printer software CD 10 print cartridge protector 5 power cord 11 automatic two sided printing module 6 power adapter 12 USB cable If any of these items is missing from the box talk to your HP dealer or contact the HP Customer Care Center See contacting hp customer care center on page 14 for more information T NS SS2. d NewportRG book Page 15 Friday April 12 2002 1 51 PM hp support by phone HP provides telephone support free of charge during the printer s phone support period Standard phone company charges do apply free phone support period Standard phone company charges apply region phone support Japan 1 year As a part of our continuing effort to improve our phone support services we advise you to check our Website on a regular basis for new information regarding service features and delivery before placing a call Before placing a call for help try these other free support options user s guide see viewing the onscreen user s guide on page 4 setup poster HP e support If you cannot solve the problem using these resources call an HP support technician while you are in front of your computer and printer For faster service please be prepared to provide information about the steps you have taken to solve the problem HP needs the following information to assist you The printer s model number located on the label on the front of the printer The printer s serial number located on the bottom of the printer The computer s operating system The version of the printer driver also referred to as the printer software Messages displayed at the time the situation occurred Answers to these questions Has this situation happened before Can you re create it Did you ad
3. So N E e d NewportRG book Page 2 Friday April 12 2002 1 51 PM connectivity This printer has several connectivity options USB cable parallel cable network USB cable A Universal Serial Bus USB 2 0 full speed compliant cable is included with your printer Use with Windows 98 Me 2000 XP and Macintosh Plug the cable into the USB port on the back of the printer parallel cable Purchase IEEE 1284 compliant parallel cable separately for all versions of Windows Plug the parallel cable into the parallel port on the back of the printer network Windows The printer can be connected to a network in one of two ways The printer can be connected directly to a computer on a network For instructions on connecting the printer directly to a computer on a network use the printer software CD and follow the onscreen network setup instructions The printer can be connected to a network with an HP JetDirect Print Server For instructions on connecting the printer to a network with an HP JetDirect Print Server use the printer software CD and the documentation that came with the HP JetDirect Print Server Macintosh The printer can be connected to a network with an HP JetDirect External Print Server that supports an AppleTalk connection D MZ NewportRG book Page Friday April 12 2002 1 51 PM VZ z finding information
4. The installation program will not automatically start when the CD is inserted possible causes to solve the problem Auto run is disabled Insert the printer software CD into the The computer cannot find the computer s CD ROM drive Be careful to autorun exe program on the position the CD correctly CD ROM 2 Select Start gt Run then click Browse 3 Browse to the CD ROM icon 4 Select the setup exe file then click Open 5 The setup exe file appears in the Run dialog box Click OK 6 Zoch the See instructions to install the printer sottware XK P 10 MZ S P d NewportRG book Page 11 Friday April 12 2002 1 51 PM installation troubleshooting continued Windows continued what is the problem The printer software did not install correctly possible causes to solve the problem There may be a conflict with Uninstall the printer software then reinstall it a virus protection program or 1 Do one of the following programs Insert the CD ROM into the CD ROM There may be a conflict with drive and select Remove printer software a peripheral device Follow the onscreen instructions connected to your printer Open the Printer Assistant and select Tools and Updates gt uninstall software Select Start gt Programs gt Hewlett Packard gt hp deskjet gt uninstall software 2 Close any virus protection programs
5. cartridge from its packaging and carefully remove the plastic tape 1 pull pink tab to remove the plastic tape Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Do not remove the copper strips They are required electrical contacts T e Sr E 6 8 9 d NewportRG book Page 7 Friday April 12 2002 1 51 PM Slide the print cartridge firmly into the cradle 1 copper contacts Close the cradle latch Pull the latch forward then press it down to tuck the tabs into place Verity that plain paper is loaded in the In tray Close the top cover The printer automatically prints a calibration page for optimum print quality after you change the print cartridge T W SA eo NewportRG book Page 8 Friday April 12 2002 1 51 PM installation troubleshooting hardware Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide what is the problem The calibration page does not print possible causes to solve the problem C is no paper in the Confirm that the paper tray is loaded paper tray The top cover is not closed Close the top cover me printer is not turned on Press the Power button to tu
6. E NewportRG book Page Friday April 12 2002 1 51 PM invent reference guide hp deskjet 5551 1 d NewportRG book Page ii Friday April 12 2002 1 51 PM e Edition 2 April 2002 notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company terms and conventions The following terms and conventions are used in this reference guide terms The hp deskjet 5550 series printer may be referred to as the HP Deskjet 5550 printer the HP Deskjet or the HP printer symbols The symbol guides you through a series of software steps For example Click Start gt Programs gt Hewlett Packard gt hp deskjet printer gt release notes to view the release notes cautions A Caution indicates possible damage to the HP printer or to other equipment For example Caution Do not touch the print cartridge ink nozzles or copper contacts Touching th
7. Several documents are included with the HP printer They provide instructions on how to install the printer software operate the printer and find help see for information about platform CD Begin with the printer software CD to setup printer Windows and install printer software The printer software S P CD provides setup instructions Windows Installation troubleshooting Windows selup poster Printer hardware setup for Networking Macintosh Macintosh setup instructions Macintosh setup poster this Printer box contents Windows reference Additional installation troubleshooting Macintosh guide HP Customer Care Center HP printer warranty Printer Onscreen user s guide for using maintaining Windows LI Assistant and troubleshooting the printer warranty statements environmental statement regulatory notices For access instructions see viewing the onscreen user s guide on page 4 of this reference guide HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates ea Onscreen Complete product information including Macintosh user s guide Using maintaining and troubleshooting the NJ E printer e Warranty statement Environmental statement and regulatory notices For access instructions see viewing the onscreen user s guide on page 4 of this reference guide release Known hardware and software compatibility Windows not
8. or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the software program does not automatically start then see to solve the problem on page 10 P 11 MZ Se d NewportRG book Page 12 Friday April 12 2002 1 51 PM installation troubleshooting continued Windows USB Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide what is the problem When tried installing USB the installation stopped When tried to install again the New Hardware Found Wizard was gone and the USB port was not available possible causes to solve the problem The operating system Uninstall the printer software then reinstall it 1 Do one of the following Insert the CD ROM into the CD ROM drive and select Remove printer software Follow the onscreen instructions Open the Printer Assistant and select Tools and Updates gt uninstall software Select Start gt Programs gt Hewlett Packard gt hp deskjet gt uninstall software 2 Close any virus protection programs or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the softwa
9. rights of a consumer e g WARRANTY STATEMENT IN NO EVENT the United Kingdom WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL manufacturer to enforce such disclaimers INCIDENTAL OR CONSEQUENTIAL er AT ee DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS 18 a MZ Se e E d NewportRG book Page 19 Friday April 12 2002 1 51 PM product specifications black text print speed FastDraft Up to 17 pages per minute Everyday Up to 8 pages per minute Normal Up to 6 pages per minute Inkjet Paper Best 1200 dpi text rendering Up to 2 pages per minute mixed text with color graphics print speed FastDraft Up to 12 pages per minute Everyday Up to 6 pages per minute Normal Up to 4 pages per minute Inkjet Paper Best 1200 dpi text rendering Up to 5 page per minute memory All models 8 MB built in RAM power co
10. RG book Page 18 Friday April 12 2002 1 51 PM ole B limitations of warranty D local law TO THE EXTENT ALLOWED BY LOCAL LAW 1 This Warranty Statement gives the customer NEITHER HP NOR ITS THIRD PARTY SUPPLIERS specific legal rights The customer may also MAKE ANY OTHER WARRANTY OR have other rights which vary from state to CONDITION OF ANY KIND WHETHER state in the United States from province to EXPRESS OR IMPLIED WITH RESPECT TO THE province in Canada and from country to HP PRODUCTS AND SPECIFICALLY DISCLAIM country elsewhere in the world THE IMPLIED WARRANTIES OR CONDITIONS 2 To the extent that this Warranty Statement is OF MERCHANTABILITY SATISFACTORY inconsistent with local law this Warranty QUALITY AND FITNESS FOR A PARTICULAR Statement shall be deemed modified to be PURPOSE consistent with such local law Under such Ao T local law certain disclaimers and limitations C limitations of liability of this Warranty Statement may not apply to 1 To the extent allowed by local law the the customer For example some states in the remedies provided in this Warranty United States as well as some governments Statement are the customer s sole and outside the United States including exclusive remedies provinces in Canada may 2 TO THE EXTENT ALLOWED BY LOCAL LAW Preclude the disclaimers and limitations EXCEPT FOR THE OBLIGATIONS in this Warranty Statement from limiting SPECIFICALLY SET FORTH IN THIS the statutory
11. button turns the printer on and off It may take a few seconds for the printer to turn on after pressing the Power button The green light below the Power button flashes when the printer is processing Caution Always use the Power button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause printer failure e d NewportRG book Page 6 Friday April 12 2002 1 51 PM print cartridges The HP printer uses print cartridges to print on media using print cartridges The HP printer uses three print cartridges print selection product cartridge number number black c 656 tri color c6657 c6658 For most printing use the black hp 56 and tri color hp 57 print cartridges For photo printing use the tri color hp 57 and photo hp 58 print cartridges For storage instructions see maintaining print cartridges in the onscreen user s guide For recycling instructions see print cartridge recovery in the onscreen user s guide replacing a print cartridge To replace a print cartridge 1 Press the Power button to turn on the printer Open the top cover The cradle moves to the center of the printer Open the cradle latch Slide the print cartridge out of the print cartridge cradle and discard it Remove the replacement print
12. d any new hardware or software on your computer around the time this situation began support phone number If you need help solving a problem contact HP support using the phone number in the table below for this region use this phone number after the free phone support period After the free phone support period contact your HP dealer or call the support phone number for your country to discover the available support options 15 t ia MZ N eo d NewportRG book Page 16 Friday April 12 2002 1 51 PM A obtaining hp repair obtaining a warranty If your HP printer needs to be repaired extension call HP phone support A trained HP support technician will diagnose the problem and coordinate the repair process If you would like to extend the warranty coverage beyond the limited warranty period contact your local HP sales office For the HP support phone number see S If your reseller does not offer service support phone number on page 15 contracts call HP directly and ask about HP support will direct you to the best our HP service agreements solution whether it is an authorized service provider or an HP facility This service is free during your HP printer s limited warranty period After the warranty period you will be quoted a repair cost 16 T MZ e d NewportRG book Page 17 Friday April 12 2002 1 51 PM hp printer limit
13. dvice on using your HP printer and solving problems with your printer support process The HP support process works most effectively if you look for help in the following order 1 Use the onscreen user s guide See viewing the onscreen user s guide on page 4 2 Access HP e support Check HP s Web support pages for product help Send HP an email 3 Contact HP support by phone For more information see hp support by phone on page 15 Support options and availability vary by product country region and language hp support Websites If you have access to the Internet you can obtain a wide variety of information about your printer Visit our Website for the latest printer software and support information in Japanese at www jpn hp com hho index html or English at www hp com go support 14 hp support email One to one email gives direct answers to your questions from an HP support technician Email support is a great way to ask technical questions or obtain an answer that is tailored to your specific need Enter your question on a Web form and receive an email reply software updates Use either of the following methods to obtain copies and updates of the printer software Download the printer software from HP s Website Phone the HP Customer Care Center to request a CD containing the software update files See support phone number on page 15 MZ 1 L
14. ed warranty statement region software printer Japan 90 days 1 year A extent of limited warranty Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase 1 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 2 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any Improper or inadequate maintenance or modification Software interfacing media parts or supplies not provided or supported by HP or e Operation outside the product s specifications e For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any software
15. es issues Click Start gt Programs gt Hewlett Packard gt hp deskjet printer gt release notes ju c N e E d NewportRG book Page 4 Friday April 12 2002 1 51 PM viewing the onscreen user s guide The onscreen user s guide provides instructions for using the HP printer Information is also provided to help you solve printer problems that may occur Windows When you install the printer software the onscreen user s guide is installed automatically Open the user s guide through the HP Printer Assistant a tool that also provides Support through the HP Customer Care Center Printing ideas Shopping links to other HP products Tools and Updates The HP Printer Assistant icon is displayed on the Windows desktop after you install the printer software accessing the user s guide To view the user s guide 1 Double click the HP Printer Assistant icon on your computer desktop The HP Printer Assistant appears 2 Click the user s guide button to display the guide s topics You can also open the user s guide from the Start menu by clicking Start gt Programs gt Hewlett Packard gt hp deskjet printer gt user s guide Macintosh Adobe Acrobat Reader 4 0 or later is required to view the user s guide on Macintosh computers If you do not have Acrobat Reader install it from the printer software CD To open the user s guide 1 Insert the
16. ese parts will result in clogs ink failure and bad electrical connections acknowledgements Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated Mac Macintosh AppleTalk and MacOS are trademarks of Apple Computer Inc registered in the U S and other countries Copyright 2002 Hewlett Packard Company NY Se e d NewportRG book Page iii Friday April 12 2002 1 51 PM reference guide hp deskjet 5550 series printer table of contents introducing the hp deskjet 5550 series printer 1 Un 10 ae ae ee ee eer re eS ee ee connedivily E EE 2 PUT wp Pcr 2 parallel cable EC 2 EE 2 finding informam cis dpa EE ES 3 viewing the onscreen user s 4 ee rh eos cr o ee E r E ddr Wl e dae nee 4 MMC C 4 buifons and lighis Xe aree EE ege 5 cancel DURON eure duod penas EE 5 print cartridge status symbol and light aso aoo parer r XT 5 resume botlon dnd light serere ose ret RR weed ERR RON 5 pauwerbulen and vdeo ea dde eu EE d Eee s 5 print 6 using EE EE 6 installation troubleshooting 8 pc deg E naie ia rrr 8 KEE 10 Windows EE 12 contacting hp customer care
17. media or ink cartridge covered by HP s warranty HP shall replace the defective product If HP receives notice of a defect in any hardware product covered by HP s warranty during the applicable warranty period HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price of the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be ovailable from any authorized HP service facility where the product is distributed by HP or by an authorized importer Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled remanufactured refurbished misused or tampered with in any way 17 d Newport
18. nsumption All models 2 watts maximum when off 4 watts average non printing 30 watts average when printing 6 ink color printing Use 6 ink color printing to enhance the quality of photographs For 6 ink color printing a photo hp 58 and a tri color hp 57 print cartridge must be installed A photo hp 58 print cartridge may be purchased separately if it is not included with your product Use the 4800 x 1200 optimized dpi setting when you want the highest quality print resolution for printing photographs When 4800 x 1200 optimized dpi is selected in the printer driver the tri color print cartridge prints in the 4800 x 1200 optimized dpi mode If the photo hp 58 print cartridge is also installed the print quality is enhanced declared noise emissions in accordance with ISO 9296 Best Mode Sound power level LWAd without Automatic Two Sided Printing Module 5 3 Bels A 53 dB A Sound pressure level LpAm bystander positions without Automatic Two Sided Printing Module 47 dB A Normal Mode Sound power level LWAd without Automatic Two Sided Printing Module 5 9 Bels A 59 dB A Sound pressure level LpAm bystander positions without Automatic Two Sided Printing Module 47 dB A power requirements For power adapter part number 0950 4082 the power requirements are Input Voltage 100 to 240 Vac 10 Input Frequency 50 60 Hz regulatory model number For regulatory identification p
19. printer software CD into the computer s CD ROM drive The HP Deskjet screen is displayed 2 Select the User s Guide folder for your language 3 Do one of the following Double click the Electronic User s Guide icon if Acrobat Reader is installed on your computer User s Guide Double click the Acrobat Reader Installer icon if Acrobat Reader is not installed on your computer Reader Installer Adobe Acrobat Reader is installed automatically After it is installed double click the Electronic User s Guide icon to display the onscreen user s guide D NY N Ej d NewportRG book Page 5 Friday April 12 2002 1 51 PM buttons and lights The printer buttons let you turn the printer on and off cancel a print job or resume printing The lights give you visual cues about the status of the printer 1 Cancel button 2 Print Cartridge Status symbol and light 3 Resume button and light 4 Power button and light cancel button Pressing the Cancel button cancels the current print job print cartridge status symbol and light The Print Cartridge Status light turns on or flashes when a print cartridge needs service resume button and light The Resume light flashes when an action is required such as loading paper or clearing a paper jam When the action is completed press the Resume button to continue printing power button and light The Power
20. re program does not automatically start then see to solve the problem on page 10 terminated the installation before it was complete A 12 MZ Se d NewportRG book Page 13 Friday April 12 2002 1 51 PM ole installation troubleshooting continued Windows USB continued what is the problem When I connect a USB cable between the printer and my computer an Unknown Device message appears NS If you are using Windows 2000 the Unknown Device message does nof mean s that there is a problem However if you are using Windows 98 Me or XP the gt Unknown Device message does mean that there is a problem Use the troubleshooting steps below possible causes to solve the problem Static electricity has built up in 1 Disconnect the USB cable from the printer the cable between the printer 2 Unplug the printer from its power cord and your computer 3 Wait approximately 30 seconds i defective 4 Plug the power cord into the printer 5 Plug the USB cable into the printer 6 Replace the USB cable or use a parallel cable if Unknown Device continues to appear in the New Hardware Found dialog box and you are not using Windows 2000 13 MZ S i N EN eo d NewportRG book Page 14 Friday April 12 2002 1 51 PM contacting hp customer care center The HP Customer Care Center provides expert a
21. rn the printer on The print cartridges are not e installed Install print cartridges The plastic tape is not the pink tab to remove the plastic tape removed from a print from the print cartridge cartridge then send a print job to the printer The calibration page will print after the Si If you have tried all of the above but the calibration page still does not print T print job NY Se d NewportRG book Page 9 Friday April 12 2002 1 51 PM installation troubleshooting continued hardware continued what is the problem The printer makes a loud noise after a print cartridge is installed possible causes to solve the problem The print cartridge is Open the top cover and remove the print installed backward cartridge then reinsert it as shown Ensure that the copper contacts of the print cartridge meet the copper contacts of the print cartridge cradle 1 copper contacts Close the top cover and press the Resume button Wait until the Power light stops flashing before printing a file T e ap NewportRG book Page 10 Friday April 12 2002 1 51 PM installation troubleshooting continued Windows Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide what is the problem
22. uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The display LEDs meet the requirements of EN 60825 1 CORES VCCI 28 TED DIABRRMHRECT CORBIS FER TEAT OTE HMcUCUZzTA CORBA 177 YT LEY SIS RE T Asha ESBS 25 SRCTCEMBVET FX UdRUBRBHEI GEO ek Copyright 2002 Hewlett Packard Company ICU 489 90097 C6489 90097 Printed in country 04 2002 lt Z
23. urposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0101 This regulatory number should not be confused with the marketing name e g HP DeskJet 5550 or product numbers e g C6487C 19 1 e NewportRG book Page 20 Friday April 12 2002 1 51 PM regulatory notices hewlett packard company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation Pursuant to part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 LED indicator statement note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eq
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