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HP 540 User's Manual

1. User Replaceable Refer to Accessories User Replaceable Components Components Technical C2170 90099 HP DeskJet Series Technical Reference Guide Reference Power Modules Refer to Power Modules Interface Cables Refer to Configuration and Interface Information Interface Cable Information Recommended Interface Cables Documentation See Ordering Printer Options 1 Color kits include a color print cartridge and a print cartridge storage container Refer to Color Kit Information Color Kit Information Color Kit 2162615 The optional Color Kit which includes a color print cartridge and a print cartridge storage container provides color output printing capability from an HP DeskJet 540 printer The printer comes from the factory as color capable it does not require any modifications Color features however need to be turned on in the printer driver dialog box in MS Windows For more information refer to the HP DeskJet 540 printer user s documentation or to Printer Driver Information MS Windows Notes The print cartridge storage container will hold one black or one color print cartridge To obtain maximum print quality and print cartridge life always store the open print cartridge that is not in the printer in the print cartridge storage container When printing a color page with the color print cartridge you cannot print true black The printer will print composite black
2. 1 Determine the manufacturing YEAR date from the code printed on eon the print cartridge For he aes example the print cartridges in the following figure were produced on March 28 1993 2 Replace the print cartridge if it Aao ae is more than 18 months after pes 8 gs the manufacturing date code 51608A 51625A 51626A Print Cartridge Print Cartridge Print Cartridge 2121656 Note Ink can evaporate through the nozzles reducing the print cartridge life Therefore keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism Use a FIFO First In First Out inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification LLL Short Print Cartridge Life There are several causes for a short print cartridge life The information below identifies average print cartridge life and possible causes for a reduction to the average cartridge life Print Cartridge Life Specifications Print Part Sealed in its Container Cartridge Number 5 Density 15 Density Shelf Life Black 51626A 800 Pages 18 Months Color 51625A 150 Pages 18 Months 1 The 51645A print cartridge life is based on an 8 in x 10 in printable area with a 5 printing density 2 The 51641A print cartridge life is based on an 8 in x 10 in printable area with a 15 printing density The printing consists of 10 composite black and 15
3. nAuto Fd nSelectLn nlnit Host ninit ninit nReverseRequest Peripheral nFault nDataAvail nPeriphRequest Host nSelectLn 1284 Active 1284 Active Printer Interface Information HP DeskJet Printers DOS 1 O Interface Description The IEEE 1284 standard defines a signaling method for bi directional parallel communications between hosts and printers or other peripheral devices This standard provides improved performance and bi directional two way communication allowing a new generation of intelligent peripherals to talk and listen to the host device HP DeskJet printers have an IEEE 1284 B parallel I O interface connector This interface adheres to the IEEE 1284 B parallel interface standard which was derived from the earlier Centronics interface Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284 B parallel interface port Compatibility Mode Nibble Mode Extended Capabilities Port ECP mode Printer drivers on host computers negotiate with the printer to switch from one mode to another If an error occurs while in Nibble or ECP mode the interface automatically reverts to Compatibility mode HP DeskJet printer drivers meet the IEEE 1284 B standard for Level 1 devices Input receivers meet the standard for Level 2 devices This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host Level 1 devices drive the interface with 5 V TTL circuits
4. Go to the Self Test section See Printer Diagnostic Information Error Light Indications See CSP205 and CSP215 customer codes of the Flowchart Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Self Test Section Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts PC Connect Section Printing System Troubleshooting Troubleshooting Flowcharts ca Troubleshooting Flowcharts Macintosh Connect Section Macintosh Connect Section From the Self Test Section 1 Verify the correct printer is selected in the Chooser AppleTalk or Serial 2 If AppleTalk verify that AppleTalk is active in the Chooser 3 If connected serially verify that AppleTalk is inactive in the Chooser 4 Verify the correct port is selected in the Chooser 5 Reconnect the interface cable 6 Try another interface cable 7 Try the printer with another computer Prints from a Macintosh Computer No Return for Service See CKK100 and CKK105 customer codes normally However if it is not return the printer for service and document the error and its symptoms See Warranty and Support Information for additional customer code information Printing System Troubleshooting MacIntosh Troubleshooting Macintosh Troubleshooting Note HP periodically provides updates of the printer software These updates may include en
5. Letter A size glossy paper great for photos European A4 size glossy paper great for photos U S Letter A size glossy paper great for photos European A4 size glossy paper great for photos Glossy paper and matching envelopes for half fold Invite Card with two sided printing Glossy paper and matching envelopes for half fold Invite Card with two sided printing Dimensions 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 148 5 mm 8 5 x 5 5 in 210 x 297 mm 216 x 148 5 mm 8 5 x 5 5 in 148 x 210 mm Sheets per Pack 500 sheets 500 sheets 100 sheets 100 sheets 20 sheets 20 sheets 20 sheets 20 sheets 20 sheets 20 sheets Part Numbe C1824A C1825A C1820A C1821A C1846A C1847A C1848A C1849A C1850A C1851A 1 Verify through your User s Guide the applicability of using banner paper with your printer 2 Verify through your User s Guide the applicability of using photo paper with your printer Selecting Paper Tips Tips for Selecting and Using Paper For paper handling and printable area specifications refer to Product Information Specifications Always use paper that conforms to the product s specifications Refer to Product Information Specifications Most plain paper manufactured for photo copying produces good results for most printing
6. Portrait Types and Sizes Margins U S Executive 71 4 X 10 1 2 in 184 1 mm X 266 7 mm Top Margin Bottom Margin Left amp Right Margins Printable Area U S Letter DOS Color Printing 0 00 in 0 0 mm 0 59 in 14 9 mm 0 25 in 6 3 mm 6 75 X 9 91 in 171 5 mm X 251 7 mm Top Margin 8 1 2 in X 11 in 215 9 mm X 279 4 mm Bottom Margin Left amp Right Margins Printable Area U S Legal 0 00 in 0 0 mm 0 59 in 14 9 mm 0 25 in 6 3 mm 8 00 in X 10 41 in 203 2 mm X 264 4 mm Top Margin 8 1 2 in X 14 in 215 9 mm X 355 6 mm Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 59 in 14 9 mm 0 25 in 6 3 mm 8 00 in X 13 41 in 203 2 mm X 340 6 mm Black and Color Portrait Types and Sizes Margins U S Executive Top Margin 71 4 X 10 1 2 in 184 1 mm X 266 7 mm Bottom Margin Left amp Right Margins Printable Area U S Letter Top Margin 8 1 2 in X 11 in US Paper and Transparency Printable Area MS Windows MS Windows Black and Color Printing 0 17 in 4 2 mm 0 67 in 17 0 mm 0 25 in 6 3 mm 6 75 X 9 66 in 171 5 mm X 245 4 mm 215 9 mm X 279 4 mm Bottom Margin Left amp Right Margins Printable Area U S Legal 0 17 in 4 2 mm 0 67 in 17 0 mm 0 25 in 6 3 mm 8 00 in X 10 16 in 203 2 mm X 258 1 mm Top Margin 8
7. made up of cyan magenta and yellow inks SS User Replaceable Components User Replaceable Components Access Door 2162904 Paper Tray User Replaceable Components Part Number Description C2162 60097 Access Door Assembly C2162 60098 Base Foot Assembly 4 ea C2164 67807 Paper Tray Assembly C2171 67801 Absorber Host System Requirements MS DOS 3 3 or Greater MS Windows 3 1 2 MB of RAM 10 MB of Free Hard Disk Space EGA Monitor or Greater Configuring the Printer The HP DeskJet 540 printer does not have any DIP switches All printer configuration is accomplished using the printer driver for MS Windows or the HP DeskJet 540 Control Panel for DOS Refer to Printer Driver Information to learn more about printer settings in DOS and MS Windows Installing the Printer Software Installing Printer Software Category Task or Information Minimum Requirements Microsoft Windows 3 1 Microsoft DOS Version 3 3 through 6 x Intel 286 or better processor At Least 2 MB or Memory RAM At Least 10 MB of free Hard Disk Space EGA or Better Monitor Installing the Printer Driver for Microsoft 1 Close any screen saver or other software Windows programs that are open and running in the background Insert Installation Disk 1 into the computer s floppy disk drive Click File in the menu bar off the Program Manager window Choose Run in the File menu The Run dialog box appears Inthe Command Line
8. use a driver for a different HP DeskJet printer In some cases the substitute driver does not provide access to all of the DeskJet 540 s capabilities The following table outlines usable drivers and their capabilities when used with the DeskJet 540 printer Substituting Printer Drivers Printer Driver Supported Features HP DeskJet 540 Color Printing HP DeskJet 560C Color Printing HP DeskJet 520 Color Printing HP DeskJet 550C Color Printing HP DeskJet 500C Color Printing HP DeskJet 510 Monochrome Printing Only HP DeskJet 500 Monochrome Printing Only DeskJet Control Panel for DOS The HP DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers The HP Control Panel for DOS does not replace printer drivers it must be used along with DOS software printer drivers When there is no specific DeskJet 540 printer driver available for an application the HP Control Panel gives the user access to print settings and features not available through the DOS application If settings are available in the DOS application printer driver and the HP Control Panel the settings made in the DOS application usually override those made in the HP Control Panel The HP Control Panel for DOS also lets the user monitor the printer s status and clean and align the print cartridges Minimum System Requirements DOS version 3 3 or newer An 80286 or better processor 2 MB of RAM to print in b
9. 1344 361891 1 208 344 1691 Int Code 1 208 344 1691 Baud Rate 2400 4800 9600 14400 19200 28000 or ISDN 1200 2400 4800 9600 14400 300 1200 2400 4800 9600 14400 2400 4800 9600 14400 1200 to 14400 Service Minitel Datex J BTX System Up to 14400 2400 9600 14400 2400 4800 9600 14400 19200 2400 4800 9600 14400 Up to 19200 or ISDN Up to 14400 300 1200 2400 4800 9600 14400 300 1200 2400 4800 9600 14400 HP DeskJet and DeskWriter Printers Service and Support Resources ttc HP FAXback on Demand HP FIRST You can use this service to select documents such as product descriptions and technical information which are then faxed to you To access this service use the handset on your fax machine and dial the appropriate number from the table in this section Use the following steps to use HP FIRST 1 Note an Call the system You will need to use a touch tone telephone or the phone set of your fax machine A voice prompt will welcome you and guide you to the information you need You will also need to give the phone number of the fax machine where you wish to receive the documents you select We suggest you initially request the index which lists all available documents Once you receive the HP FIRST index choose the documents you need Call HP FIRST again A voice prompt will ask you for the index number of the documents you have selected and woul
10. 6 mm X 237 7 mm 1 The printable region can be modified by changing the DESKJET INI file in MS Windows Card Stock Sizes 2162988 Card Stock Printable Area DOS Black Portrait Types and Sizes U S Card Stock 4 in X 6 in 101 6 mm X 152 4 mm Margins Top Margin Bottom Margin Left amp Right Margins Printable Area DOS Black Printing 0 00 in 0 0 mm 0 71 in 18 0 mm 0 13 in 3 2 mm 3 75 in X 5 29 in 95 2 mm X 134 4 mm U S Card Stock 5 in X 8 in 127 0 mm X 203 2 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 71 in 18 0 mm 0 13 in 3 2 mm 4 75 in 7 29 in 120 6 mm X 185 2 mm ISO amp JIS A6 Cards 4 13 in X 5 83 in 105 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 71 in 18 0 mm 0 13 in 3 2 mm 3 88 in X 5 12 in 98 6 mm X 130 0 mm Japanese Hagaki Postcards 3 934 in X 5 83 in 100 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 71 in 18 0 mm 0 17 in 4 2 mm 3 60 in X 5 12 in 91 6 mm X 130 0 mm Card Stock Printable Area DOS Color Portrait Types and Sizes U S Card Stock 4 in X 6 in 101 6 mm X 152 4 mm Margins Top Margin Bottom Margin Left amp Right Margins Printable Area DOS Colo
11. C2179A 2162980 240 VAC 9100 5127 Australia 50 Hz C2181A India South Africa 220 VAC 9100 5128 50 Hz C2180A 2162977 Brazil 220 VAC Philippines 50 Hz 21003391 2162978 Continued on next page Power Module Part Numbers and General Information Cont Power Module Plug Type 2162981 4 8 mm Plug 2162979 4 mm Plug Country or Region United Kingdom Singapore Malaysia Asia Pacific Middle East Hong Kong Eastern amp Western Europe Chile Israel Jordan Nicaragua North Africa Paraguay Peru Russia Turkey Asia North Caribbean Indonesia South America Thailand 1 This power module is wound for 50 Hz Region s AC Voltage 220 VAC 60 Hz 240 VAC 50 Hz 220 VAC 50 Hz 230 VAC 50 Hz 220 VAC 60 Hz HP Part Number 9100 5126 C2182A 9100 5131 C2177A 9100 5348 9100 5132 C2176A 9100 5346 Specifications Power Module Specifications Category Specification Input Voltage Power Module Dependent 100 VAC 120 VAC 220 VAC 230 VAC or 240 VAC 410 Frequency 100 VAC 50 60 Hz 3 Hz 120 VAC 60 Hz 3 Hz 220 VAC 50 Hz 3 Hz 230 VAC 50 Hz 3 Hz 240 VAC 50 Hz 3 Hz Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer s power socket Power module may not be connected to a powered receptacle Make sure any power strip switches are turned on Also
12. CPS210 CPS215 CWPO000 CWP005 CWP010 CWP015 CWP020 CWP025 CPG100 CPG105 CPP100 CPN100 CPN105 Failure Keywords STARTUP PROBLEMS Power Up Failed Self Test Failed Erratic Intermittent Operation Lights On Steady Lights Flash in Unison No Lights Fan Only No Lamp Lights Flashing Alternately QUALITY Multiple Exchange Customer Return Re Repair 90 days Defective from Stock Customer Damaged Wrong Model PERFORMANCE Won t Print Stops Printing Burning Smell Grinding Squeaking Scraping Noise Knocking Clicking Chattering Noise Table continued on next page Failure Description No lights no noise no movement power failure dead Self test does not print or is incomplete wrong Product behaves inconsistently or exhibits an intermittent failure LEDs on front panel ON steady LEDs on front panel ON and flashing No LEDs On or no LEDs and the fan is ON or lamp not on Different LED s flash On and Off alternately Customer has received more than one exchange per incident Customer returns exchanged unit Unit fails within 90 days of previous repair Unit shipped to customer is defective from stock Customer Reseller has damaged or mis repaired unit Wrong model or product sent to customer Printer will not print or locks up while printing Prints part of a page then stops During operation unit emits a burning smell Unusual persistent grinding squeaking scraping noise Frequen
13. DOS Color Printing 0 00 in 0 0 mm 0 59 in 14 9 mm 0 13 in 3 2 mm 8 00 in X 11 10 in 203 2 mm X 282 0 mm ISO amp JIS A5 5 83 in X 8 27 in 148 mm X 210 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 5 58 in 7 43 in 141 6 mm X 188 7 mm JIS B5 Top Margin 7 17 in X 10 12 in 182 mm X 257 mm Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 59 in 14 9 mm 0 17 in 4 2 mm 6 83 in X 9 53 in 173 6 mm X 242 1 mm A4 A5 and B5 Printable Area MS Windows Black and Color Portrait Types and Sizes Margins ISO amp JIS A4 8 27 in X 11 69 in 210 0 mm X 297 0 mm Top Margin Bottom Margin Left amp Right Margins Printable Area MS Windows Black and Color Printing 0 17 in 4 2 mm 0 67 in 17 0 mm 0 19 in 4 8 mm 7 89 in X 10 86 in 200 0 mm X 275 7 mm ISO amp JIS A5 5 83 in X 8 27 in 148 mm X 210 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 5 58 in 7 27 in 141 6 mm X 184 7 mm JIS B5 Top Margin 7 17 in X 10 12 in 182 mm X 257 mm Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 59 in 14 9 mm 0 17 in 4 2 mm 6 83 in X 9 36 in 173
14. HP Premium U S Letter A size transparency 216 x 279mm 50 sheets C3834A Transparency film for presentation quality 8 5 x 11 in Film overheads HP Premium European A4 size transparency 210 x 297mm 50 sheets C3835A Transparency film for presentation quality Film overheads HP Premium U S Letter A size glossy paper 216 x 279 mm 10 sheets C3833A Glossy Paper 8 5 x 11 in HP Premium European A4 size glossy paper 210 x 297 mm 10 sheets C3831A Glossy Paper HP Premium U S Letter A size glossy paper 216 x 279 mm 50 sheets C3836A Glossy Paper 8 5 x 11 in HP Premium European A4 size glossy paper 210 x 297 mm 50 sheets C3837A Glossy Paper HP Greeting A size paper and matching 216 x 279 mm 20 ea C1812A Card Paper envelope for Quarter fold cards 8 5 x 11 in Continued on next page HP Media Part Numbers Cont Product Name HP Bright White InkJet Paper HP Bright White InkJet Paper HP Banner Paper HP Banner Paper HP Photo Paper HP Photo Paper HP Photo Paper Greeting Card Available Spring 97 HP Photo Paper Greeting Card Available Spring 97 HP Photo Paper Invite Card Available Spring 97 HP Photo Paper Invite Card Available Spring 97 Description U S Letter A size treated paper great for two sided printing European A4 size treated paper great for two sided printing U S Letter A size Z Fold both side printable European A4 Z fold both side printable U S
15. Options Orientation Print Quality Copies Paper Type Paper Size OK Cancel Default Help Automatic or Manual screen to printer color mapping Opens the ColorSmart Options dialog box Portrait tall or landscape wide Best presentation quality Normal letter quality or EconoFast draft quality Set the number of copies to be printed Click the Ordered Printing box to collate the printed pages of multiple copies The media may be either plain paper one of HP s special media types or transparency film The pop up menu displays selections supported by the printer Click the Custom button to specify a custom paper size Accept changes Cancel changes Save the current settings as the default settings for the ColorSmart Dialog Box Open the HP DeskJet 540 Printer on line help ColorSmart Automatic vs Manual Printing In most cases the best print output is obtained by choosing Automatic ColorSmart printing In automatic mode the printer driver uses HP s ColorSmart technology to intelligently analyze each element in a document at the time of printing to provide the best color output If the color output obtained using the Automatic ColorSmart option is not satisfactory use the Manual option To print in Manual ColorSmart mode 1 Select the Manual button 2 Click the Options button which opens the ColorSmart Options dialog box The Manual ColorSmart Options dialog box provides control over I
16. Paper with the HP Photo Cartridge Verify that the HP Photo Cartridge is intended for use in your printer Refer to the User s Guide for your printer Remove the black print cartridge and replace it with the HP Photo Cartridge Refer to the User s Guide for your printer for instructions Be certain that you have selected Use HP Photo Cartridge in the Page Setup box Use HP Photo Paper loaded glossy side down in your printer s IN tray not HP Premium InkJet paper when you print photographs Using HP Photo paper will ensure high quality fade resistant images For paper handling and printable area specifications refer to the User s Guide for your printer Before you purchase large quantities of a certain type of paper print a few sheets to determine if the paper provides acceptable quality printing Be sure that your paper does not have tears dust wrinkles or is curled or has bent edges For best results with the HP Photo paper HP Photo cartridge combination scan your photographs at 100 or 150 dpi If you scan them at a higher dpi you won t improve the print quality and your photographs will take longer to print Printing in Best mode yields the most vivid colors If the slower printing speed is acceptable LLL Loading Paper Tips General Tips for Loading Media Effectively To obtain the best print quality and avoid getting media jammed in the paper feed rollers always use paper
17. Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the printer Customer code Failure is Occasionally intermittent ___ Frequently intermittent ___ Continuous __ Brand and model of your computer Version of software you are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information ___ Sample printout included ___ Printer self test included Unable to print the printer self test ___ Actions taken to resolve the problem and the results MS Windows Printing Microsoft Windows 3 1 comes with printer drivers that work with HP DeskJet printers However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printer Only the HP ColorSmart Printer Driver software part of the HP Printing System for Windows takes advantage of all the features of HP DeskJet 540 printer The HP ColorSmart Printer Driver software is compatible with Microsoft Windows 3 1 Access to the printer driver to change specific settings is available from each software application program The steps to access the printer driver will vary depending on the software program Generally the printer driver is found under a print menu in the software program The user can also access the printer driver through the Microsoft Windows P
18. and Printer Software Kits Arabic English English French Finnish Danish English Finnish French German Greek English Hungarian English Italian Arabic English English User s Documentation Software and Language of Kits Region or Country Lithuania Middle East Arabic Netherlands Norway Poland Portugal Russia Cyrillic Russia English South Africa Spain Sweden Turkey USA User Documentation Kit C2162 60201 C2162 60202 C2162 60205 C2162 60212 C2162 60213 C2162 60038 C2162 60215 C2162 60201 C2162 20025 C2162 60039 C2162 60217 C2162 60218 C2162 60025 Printer Software Kit C2162 60235 C2162 60221 C2162 60224 C2162 60230 C2162 60231 C2162 60058 C2162 60235 C2162 60235 C2162 60045 C2162 60253 C2162 60234 C2162 60221 C2162 60045 Language of Documentation and Printer Software English Arabic English Dutch Norwegian Polish Portuguese Cyrillic English English English Spanish Swedish Turkey International English English 1 For supplies and accessories refer to Accessories Supplies and Accessories 2 For more power module information refer to Power Module Information ltems Included Items Included with the HP DeskJet 540 Printer Printer Power Module User s Guide Printer Software 2184046 Black Print Cartridge Part Number 51626A See Ordering Printer Options for printer ordering information Refer to Po
19. and other media that conform to the product s specifications Refer to Product Information Specifications Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray Insert all paper cards envelopes labels transparencies and banner paper print side down into the IN tray of the printer See Determining the Print Side of Media Never load more than the recommended amount of media into the IN tray at one time Always load index cards postcards and envelopes in portrait orientation that is where the paper is longer than wide when placed in the IN tray Always use print settings in the printer driver that match the media type size and orientation Before inserting a stack of media into the IN tray always tap its edges on a flat surface to even it out Determining the Print Side of Media Insert all paper cards envelopes labels transparencies and banner paper print side down into the IN tray of the printer Here are some tips for loading media print side down For plain paper load the side identified by the paper s packaging as the printside face down For letterhead paper load the letterhead side down and facing the back of the paper tray For HP Premium Inkjet Paper load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray For HP Premiu
20. and overall performance of the HP DeskJet 540 printer can be affected by several things The amount of RAM can determine how fast documents are sent to the printer Increasing RAM can speed up this process as well as make the computer work more efficiently at other things besides printing The printer driver used to print documents can make a significant difference in the quality of the printed output Make sure an up to date version of an HP printer driver designed specifically for the HP DeskJet 540 printer is installed To check this 1 Double click the Printers icon in the Windows Control Panel 2 Select the HP DeskJet 540 printer in the Installed Printers list 3 Click Setup to check the version number The version number is located in the title bar of the HP ColorSmart dialog box The size and complexity of the documents printed can make a difference in the printer s performance Graphics are usually more complex especially color graphics and print more slowly than text The processing speed of the computer will determine how fast a document is sent to the printer For example a computer with a 486 processor runs faster than a computer with a 386 or a 286 processor Running numerous software programs at one time slows down printing each open program uses RAM Therefore limit the number of programs or documents open at one time Screen fonts are stored in RAM which means they use up memory that the printer may need
21. application Call the software vendor for the latest printer driver information 3 The OS 2 driver for HP DeskJet printers is developed supported and available from IBM 4 Use the printer driver for Microsoft Windows when running MS Windows applications from OS 2 Paper Handling Specifications Paper Handling Capabilities Category Specification Paper Grain Long grain only Supported Media Sizes US Letter 8 1 2 in X 11 in 216 mm X 279 mm US Legal 8 1 2 in X 14 in 216 mm X 356 mm Executive 7 1 4 in X 10 1 2 in 184mm X 267 mm ISO amp JIS A4 210 mm X 297 mm ISO amp JIS A5 148 5 mm X 210 mm B5 JIS 182 mm X 257 mm User Defined Width 5 in to 8 1 2 in 127 mm to 216 mm Length 5 83 in to 14 in 148 mm to 356 mm Supported Envelope Sizes US No 10 Envelope 4 1 8 in X 9 1 2 in European DL Envelope 110 mm X 220 mm European C6 Envelope 114 mm X 162 mm Supported Index Card Sizes US Size 4 in X 6 in 81 6 mm X 152 4 mm US Size 5 in X 8 in 127 mm X 203 2 mm European A6 Card 105 mm X 148 5 mm Japanese Hagaki Postcard 100 mm X 148 mm Media Weight Paper 16 to 36 Ib 60 to 135 g m Envelopes 20 to 24 Ib 75 to 90 g m Index Cards 29 to 53 Ib 110 to 200 g m 61 to 110 Ib Index 8 5 pt Maximum IN Tray Capacity Up to 100 Sheets lt 1 2 in Envelope Feeder Capacity Up to 20 Envelopes lt 1 2 in Card Capacity Up to 30 Cards OUT Tray Capacity Up to 50 Sheets 1 To minimiz
22. b HP does not warrant the operation of any product to be uninterrupted or error free HP DeskJet and DeskWriter Printers Warranty Information e 2 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance b Software or interfacing not supplied by HP C Unauthorized modification or misuse d Operation outside the product s environmental specifications including duty cycle abuse or use of a mechanical switchbox without a designated surge protector e Use of non supported printing media or memory boards or f Improper site preparation or maintenance 3 For HP printer products the use of a non HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer print cartridge includes both toner cartridges and ink cartridges However if printer failure or damage is attributable to the use of a non HP or refilled print cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 4 If any software media product or print cartridge product proves defective during the applicable warranty period and if the product is covered by HP s warranty the customer shall return the product for replacement 5 If HP receives during the applicable warranty period notice of a defect in a h
23. box type your computer s floppy disk drive designator followed by HPSETUP For example A HPSETUP Click OK Follow the instructions on the screen Installing the DOS Printer Software Close any screen saver or other software programs that are open and running in the background Insert Installation Disk 2 into the computer s disk drive At the DOS prompt C type the disk drive designator followed by INSTALL For example A INSTALL Press the Enter key Follow the instructions on screen Notes Increasing system RAM may improve printing performance For more information refer to Printer Driver Information SS es Interface Specifications Interface 1284 Compatibility Nibble ECP Buffer Size 32K Note For a complete description of your printer s interface see Printer Interface Information Product Performance Specifications DOS Print Speed and Resolution Specifications Category EconoFast Normal Black Print Speed 240 CPS 167 CPS 55 CPS Color Print Speed Document Dependent Resolution Text 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI Resolution Graphics See DOS Graphics Resolution MS Windows Print Speed and Resolution Specifications Category EconoFast Normal Black Print Speed 3 PPM 2 PPM 1 PPM Color Print Speed 1 5 MPP 2 5 MPP 4 MPP Resolution Text 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI Resolution Graphics 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI C
24. in order to print Delete screen fonts or printer fonts that are not needed Using On line Help Two types of on line help provide information about the printer software Printer Software Help Type of help Provides How to access where to find Context Sensitive Information about options in the Available within the ColorSmart Help dialog box when you click on Printer Driver dialog box certain parts of the screen On line Help Comprehensive information Click the Help button within the about the printer software and ColorSmart Printer Driver dialog box hardware ReadMe Files Release notes and current On the Driver Installation Disk information Cleaning and Aligning Print Cartridges All of these functions are available from within the HP DeskJet Status Monitor For more information on printer cartridge services refer to Print Cartridge Information DOS Printing Printer Drivers Available Since DOS applications are developed independently under different standards each DOS application requires its own printer driver Current software drivers for most HP DeskJet printers are available from the individual software manufacturers A list of DOS software developer contact information is in the DOS Printing Guide part of the User s Guide Kit Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer If there is no driver available for the DeskJet 540 printer
25. in the The printer driver Verify that your print cartridges are at room printout do not settings may notbe temperature and have plenty of ink then try the match the colors correct for your following on the host monitor computer s monitor 1 Verify that Complex Color Printing or Color Match option is selected in the Options menu of the Printer Setup menu 2 Try adifferent dithering method See the User s Guide for your printer for dithering recommendations The printout The printer driver Verify the print cartridges are at room temperature contains faint or settings the pens and have plenty of ink Verify that the print fuzzy print or the selected settings are appropriate for the media selected media may be Make sure the correct print settings are selected in faulty the printer driver The printer driver settings should appear in the Installed Printers dialog box Printing System Troubleshooting Printer Troubleshooting Hints Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for general printer maintenance Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations Lint free cloth Cleaning the Printer and the Print Cartridge Contacts Computer vacuum Loosening and removing paper dust and other particulate matter from the interior of the printer Distilled water Used for all cleaning purposes requiring wate
26. of the following colors cyan magenta yellow green red and blue Possible Causes for Short Print Cartridge Life Reason Higher coverage rate than The rate of coverage on the page significantly impacts the number listed in the specifications of pages per print cartridge Heavy concentrations of ink and higher print quality settings significantly reduces the number of pages per print cartridge Pages contain graphics Generally graphics use ink at a much higher rate than text If possible print drafts of documents without the graphics Selected print mode Higher quality print modes use more ink than a draft print mode To maximize print cartridge life print drafts of documents in EconoFast mode then print the final copies in Best mode Tape covering the bottom The high capacity print cartridge part number 51626A has two of a high capacity print pieces of tape one tape covers the print cartridge nozzles and the cartridge other tape covers the bubble generator Removing tape from the print cartridge nozzles without removing tape from the bubble generator will result in a short print cartridge life Remove the tape from the high capacity print cartridge and run the print cartridge cleaning routine If this does not restore the print cartridge replace the print cartridge and be sure to remove both pieces of tape on all high capacity print cartridges before installing them in the printer Print cartridge is past its Replace the pr
27. the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer LL LS Printer Interface Information HP DeskWriter Printers HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number Apple Cable Part Number AppleTalk Network 92215N RS 422 A High Speed 92215S Clocked Serial Interface Specifications HP DeskWriter printers have an 8 pin mini DIN interface connector port This connector port is compatible with RS 422 A serial AppleTalk and high speed externally clocked serial mode communication The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port Communication Modes and Supported Protocols Category Macintosh I O Connector Communication Modes RS 422 A High speed Serial AppleTalk 230 4 Kbaud Macintosh Protocols Serial Pacing Protocol SPP AppleTalk Transaction Protocol ATP AppleTalk Link Access Protocol ALAP Datagram Delivery Protocol DDP Echo Protocol EP Name Binding Protocol NBP Printer Access Protocol PAP Routing Table Maintenance Protocol RTMP Printer Interface Information HP DeskWriter Printers CN RS 422 Interface Connector 8 pin Mini DIN TxD RxD TxD RxD Ground HSKo or DTR 2124073 RS 422 Interface Port AppleTalk Pin Number Interface Pin Name
28. the print cartridge may have clogged nozzles Replace the print cartridge SS Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts For information about solving missing dot problems refer to Troubleshooting Information Print Quality Problems Missing Dots Ts Print Quality Problems Refer to Troubleshooting Information Print Quality Problems Misc Print Quality Problems Media Part Numbers The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers For information about your specific printer refer to User s Guide Printable Area and Paper Handling HP Media Part Numbers Product Dimensions Part Description Package Name Size Number HP Premium U S Letter A size coated paper 216 x 279mm 200 51634Y Inkjet Paper for premium DeskJet printing 8 5 x 11 in sheets Not for use with photo pen HP Premium European A4 size coated paper 210 x 297 mm 200 51634Z Inkjet Papern for premium DeskJet printing sheets Not for use with photo pen HP Premium U S Letter A size transparency 216 x 279 mm 20 sheets C3828A Transparency film for presentation quality 8 5 x 11 in Film overheads HP Premium European A4 size transparency 210 x 297mm 20 sheets C3832A Transparency film for presentation quality Film overheads
29. try a different outlet Power Module is not the correct device for the country or region s power Refer to Product Information Ordering Printer Options Power Module may be faulty Substitute another power module if available HP DeskJet and DeskWriter Printers Warranty Information e Warranty Information The warranty for HP DeskJet DeskWriter printers varies depending upon the product and the date and country of purchase For products returned under warranty Hewlett Packard may use one of the following options Repair the product Replace the product with a re manufactured unit Replace the product with a product of equal or greater functionality Refund the purchase price Hewlett Packard Limited Warranty Statement Duration of Limited Warranty Unless HP otherwise stated in the printer s Product documentation Software Print Cartridges Printer and Peripheral Hardware Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that HP products will be free from defects in materials and workmanship for a specified time after the date of purchase by the customer The duration of this limited warranty is stated above Certain additional conditions and limitations of HP s warranty are stated in the user s guide Those conditions and limitations include a For software products the warranty applies only to the media upon which the product is recorded and
30. use labels that are over two years old Older label materials are more likely to peel inside the printer Do not print on partially used sheets of label material The varying thicknesses of material passing over the print rollers can cause label jams or print skew Observe the following guidelines when storing label materials Always store label materials in the manufacturer s packaging until ready for use The manufacturer s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels Always store label materials out of direct sunlight Keep label materials flat in the original packaging to help prevent premature aging wrinkling or bending Tips for Selecting and Using Banner Paper For paper handling and printable area specifications refer to Product Information Specifications Always use paper that conforms to the product s specifications Refer to Product Information Specifications Most 20 Ib Z fold banner type paper will produce good results for your banner printing needs However HP Premium Inkjet Banner Paper will produce excellent printing results for all your banner printing projects Before you purchase large quantities of a certain type of paper print a few sheets to determine if it provides acceptable quality printing Be sure that your paper does not have tears dust wrinkles or curled or bent edges i Tips for Selecting and Using HP Photo
31. 0 Miyram 6 12 24 6 12 24 Miyram Italic 6 12 24 6 12 24 Symbol Sets Latin Hebrew ISO 8859 8 PC Latin Hebrew CP 862 Arabic Flash Font Code ARB Spacing Font Name Proportional Point Size 5 6 7 8 10 12 14 Pitches N A Fixed Symbol Sets HP Arabic 8 PC Arabic CP 864 Cyrillic Flash Font Code CYR Spacing Font Name Proportional CG Times CG Times Italic Univers Univers Italic 6 12 24 7 14 28 6 12 24 Point Size 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 10 12 5 10 16 67 20 8 5 17 6 12 24 Pitches N A N A N A N A Courier Courier Italic Letter Gothic Letter Gothic Italic 6 12 24 6 12 24 6 12 24 6 12 24 Symbol Sets PC Cyrillic CP 866 Latin Cyrillic ISO 8859 5 Greek Flash Font Code GRK Spacing Font Name Proportional CG Times CG Times Italic Univers Univers Italic Point Size 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 10 12 5 10 16 67 20 5 10 20 6 12 24 6 12 24 Pitches N A N A N A N A Courier Courier Italic Letter Gothic Letter Gothic Italic Symbol Sets PC 8 Greek Latin Greek ISO 8859 7 6 12 24 6 12 24 6 12 24 6 12 24 5 10 16 67 20 5 10 20 6 12 24 6 12 24 Baltic Flash Font Codes LIT and LTV Spacing Font Name Point Size Pitches Proportional CG Times 5 6 7 8 10 12 14 N A CG Times
32. 0 mm X 220 mm Top amp Bottom Margins Left Margin Right Margin Printable Area 0 13 in 3 2 mm 0 84 in 21 3 mm 0 17 in 4 3 mm 4 08 in X 7 66 in 103 6 mm X 194 6 mm International C6 Envelopes 4 49 in X 6 38 in 114 mm X 162 mm Top amp Bottom Margins Left Margin Right Margin Printable Area 0 13 in 3 2 mm 0 84 in 21 3 mm 0 17 in 4 3 mm 4 24 in X 5 38 in 107 6 mm X 136 6 mm 1 The printable region can be modified by changing the DESKJET INI file in MS Windows Custom Page Printable Area DOS Black Portrait Page Widths Margins DOS Black Printing Page Width Top Margin 5 in 7 12 in 127 mm X 180 8 mm Left Margin Bottom Margin Page Width Top Margin Width 7 12 in to 8 5 in 180 8 mm to 215 9 mm Left Margin Bottom Margin Custom Page Printable Area DOS Color Portrait Page Widths Margins DOS Color Printing Page Width Top Margin 5 in 7 12 in 127 mm X 180 8 mm Left Margin Bottom Margin Page Width Top Margin Width 7 12 in to 8 5 in 180 8 mm to 215 9 mm Left Margin Bottom Margin Custom Page Printable Area MS Windows Black and Color Portrait MS Windows Black and Margins Color Printing Page Width Top Margin 5 in 7 12 in 127 mm X 180 8 mm Left Margin Bottom Margin Page Width Top Margin Width 7 12 in to 8 5 in 180 8 mm to 215 9 mm Left Margin Bot
33. 1 2 in X 14 in 215 9 mm X 355 6 mm Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 67 in 17 0 mm 0 25 in 6 3 mm 8 00 in X 13 16 in 203 2 mm X 334 3 mm 1 The printable region can be modified by changing the DESKJET INI file in MS Windows A4 A5 and B5 Sizes A5 148mm x 210mm A4 210mm x 297mm B5 182mm x 257mm A4 A5 and B5 Printable Area DOS Black Portrait Types and Sizes ISO amp JIS A4 8 27 in X 11 69 in 210 0 mm X 297 0 mm Margins Top Margin Bottom Margin Left amp Right Margins Printable Area DOS Black Printing 0 00 in 0 0 mm 0 46 in 11 7 mm 0 13 in 3 2 mm 8 00 in X 11 23 in 203 2 mm X 285 3 mm 2162987 ISO amp JIS A5 5 83 in X 8 27 in 148 mm X 210 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 71 in 18 0 mm 0 13 in 3 2 mm 5 58 in 7 56 in 141 6 mm X 192 0 mm JIS B5 7 17 in X 10 12 in 182 mm X 257 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 46 in 11 7 mm 0 17 in 4 2 mm 6 83 in X 9 66 in 173 6 mm X 245 4 mm A4 A5 and B5 Printable Area DOS Color Portrait Types and Sizes ISO amp JIS A4 8 27 in X 11 69 in 210 0 mm X 297 0 mm Margins Top Margin Bottom Margin Left amp Right Margins Printable Area
34. 162A ARP C2162A ARW C2162A A2J C2162A A2H C2162A ARU C2162A ACU C2162A ABN Power Module Number 9100 5124 9100 5124 9100 5132 9100 5132 9100 5126 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5131 9100 5132 9100 5132 Printer and Power Module Numbers cont Power Module 9100 5132 9100 5132 9100 5132 9100 5132 9100 5128 9100 5126 9100 5132 9100 5132 9100 5124 Region or Country Printer Option Number Poland C2162A AKD C2162A AB9 C2162A ACB Russia English C2162A AR3 South Africa C2162A ACQ Spain C2162A ABE Sweden C2162A ABS Turkey C2162A AB8 USA C2162A ABA Portugal Russia Cyrillic User s Documentation Software and Language of Kits Region or Country Arabic Australia Canada French Czechoslovakia Denmark Europe Finland France Germany Greece Hungary Israel English Italy Jordan Lebanon North Africa Latvia User s Documentation Kit C2162 60202 C2162 60026 C2162 60032 C2162 60206 C2162 60204 C2162 60025 C2162 60206 C2162 60032 C2162 60208 C2162 60209 C2162 60210 C2162 60201 C2162 60211 C2162 60202 C2162 60201 Table continued on next page Printer Software Kit C2162 60235 C2162 60256 C2162 60052 C2162 60225 C2162 60223 C2162 60045 C2162 60225 C2162 60052 C2162 60227 C2162 60235 C2162 60228 C2162 60235 C2162 60229 C2162 60235 C2162 60235 Language of Documentation
35. A U S A FCC ID XXXXX sn US00000000 a A Jun 6 1998 DA kacan MODEL XXXXX US eeee880 HEWLETT rca PACKARD XXXXX MADE IN Vancouver WA U S A FCC ID XXXXX 8 sn US00880000 sae NUMI ANIN 998 2145892 No Flash Memory To identify a printer with flash memory look for the lightning bolt symbol on the serial number label located on the back of the printer The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory Use the following tables to identify the fonts and symbol set s loaded into flash memory Flash Fonts Information Fonts and Symbol Sets for Flash Codes Name of Font and Flash Codes Symbol Set Country Region Printer Model Arabic Saudi Arabia C2162A ARG Arabic Middle East Arabic C2162A ARU Arabic N Africa Jordan C2162A ARW Lebanon Cyrillic Russia C2162A ACB Cyrillic Russia English C2162A AR3 Greek Greece C2162A AB7 Hebrew Israel C2162A AKJ Latvian Latvia C2162A A2J Lithuanian Lithuania C2162A A2H Thai Thailand C2162A AB3 Flash Fonts and Symbol Sets Hebrew Flash Font Code HBR Spacing Font Name Point Size Pitches Proportional David PS 5 6 7 8 10 12 14 Narkis Tam 5 6 7 8 10 12 14 Miyram PS 5 6 7 8 10 12 14 Miyram PS Italic 5 6 10 12 Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 David 6 12 24 5 10 16 67 2
36. Approximately 0 21 Grms Non Operating Random Approximately 2 09 G rms Swept Sine 0 5 G 0 to peak BTU Output 41 BTU hour maximum ESD per CISPR24 Part 2 Passed No Waivers Noise Levels per ISO 9296 Sound Pressure L am EconoFast Mode 49 dB A Presentation Mode 46 dB A Sound Power Lyaq EconoFast Mode 6 4 B A Presentation Mode 6 1 B A 1 ESD contact points include the carriage rod paper guide service station motor interface port and pivot return spring Air discharge points include the carriage assembly rear seams and top seams Safety and EMI Specifications Product Safety Specifications Category Specification Power Module Safety UL CSA TUV SEMKO NEMKO SECV FIMKO DEMKO NOM Certifications Printer Power Module UL CSA TUV ETL Safety Certifications EMI Certifications FCC Class B when used with a Class B computing device USA EMC Directive 89 336 EEC European Community VCCI Japan SABS South Africa Reliability Specifications Reliability Specifications Category Specification Vertical Resolution 0 002 in Printer Usage Rate 1000 Pages Per Month Maximum Mean Time Between Failures MTBF 20 000 Hours 2000 Hours Power On and 12 000 Printed Pages per Year Mechanism Life 60 000 Pages Packaging Specifications Packaging Physical Specifications SHARP SIMPLE Hamano HP DeskJet 540 Inkjet Printer HEWLETT ra PACKARD 18 9 in 480 mm HP Des
37. Interface Pine Description Data Terminal Ready Output Handshake No Connection in Printer Do not connect to ground or any other pin Transmit Data Line Shield Ground Receive Data Line Transmit Data Line No Connection Receive Data Line Note HP DeskWriter printer interface ports conform to RS 422 and cannot be configured to operate as RS 232 C Printer Interface Information HP DeskWriter Printers Mac I O Description HP DeskWriter printers detect and monitor which interface mode serial or LocalTalk is present and automatically switch to the appropriate protocol The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network If the mode changes while the printer is on the printer restarts HP DeskWriter printers are compatible with two Macintosh serial interface modes RS 422 A 57 6 Kbaud Clocked RS 422 A signals are modulated against an inverted copy of the modulated signal for example RxD and RxD Data communication occurs by sensing which line is more negative than the other Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground The signal is also less likely to degrade over longer cable distances If a serial conn
38. Italic 5 6 7 8 10 12 14 N A Univers 5 6 7 8 10 12 14 N A Univers Italic 5 6 10 12 N A Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic Italic 6 12 24 6 12 24 Symbol Sets Latvian Russian Lithuanian Russian PC Lithuanian CP 772 Thai Flash Font Code THA Spacing Font Name Point Size Pitches Thai Courier 10 12 24 12 10 6 Thai Courier Bold 10 12 24 12 10 6 Thai Courier Italic 10 12 24 12 10 6 Thai Courier Bold Italic 12 10 Thai Line Printer 8 5 16 Symbol Set TIS TAPIC23 Note TAPIC23 is the registration name for Hewlett Packard s Thai HP DeskJet symbol set Part Numbers Part Numbers Part Number Description Print Cartridges 51625A Color Inkjet Print Cartridge Cyan Magenta and Yellow Inks 51626A High Capacity Inkjet Print Cartridge Black Ink HP Premium C3834A US Letter Size 50 sheets Transparency Film C3828A US Letter Size 20 sheets C3835A European A4 Size 50 sheets C3832A European A4 Size 20 sheets HP Premium C3836A US Letter Size 50 sheets Glossy Paper C3833A US Letter Size 10 sheets C3837A European A4 Size 50 sheets C3831A European A4 Size 10 sheets HP Premium InkJet Paper 51634Y US Letter Size 200 sheets 51634Z European A4 Size 200 sheets Color Kits C3067A U S Asia C3069A Europe C3276A International English French Spanish Portuguese
39. Margin Right Margin Printable Area 0 13 in 3 2 mm 0 71 in 18 0 mm 0 00 in 0 0 mm 4 24 in X 5 67 in 107 6 mm X 144 0 mm Envelope Printable Area DOS Color Landscape Types and Sizes No 10 Envelopes 4 1 8 in X 9 1 2 in 104 8 mm X 241 3 mm Margins Top amp Bottom Margins Left Margin Right Margin Printable Area DOS Color Printing 0 13 in 3 2 mm 0 84 in 21 3 mm 0 00 in 0 0 mm 3 88 in X 8 66 in 98 4 mm X 220 0 mm International DL Envelopes 4 33 in X 8 66 in 110 mm X 220 mm Top amp Bottom Margins Left Margin Right Margin Printable Area 0 13 in 3 2 mm 0 84 in 21 3 mm 0 00 in 0 0 mm 4 08 in X 7 82 in 103 6 mm X 198 6 mm International C6 Envelopes 4 49 in X 6 38 in 114 mm X 162 mm Top amp Bottom Margins Left Margin Right Margin Printable Area 0 13 in 3 2 mm 0 84 in 21 3 mm 0 00 in 0 0 mm 4 24 in X 5 54 in 107 6 mm X 140 7 mm Envelope Printable Area MS Windows Black and Color Landscape Types and Sizes No 10 Envelopes 41 8 in X 9 1 2 in 104 8 mm X 241 3 mm Margins Top amp Bottom Margins Left Margin Right Margin Printable Area MS Windows Black and Color Printing 0 13 in 3 2 mm 0 84 in 21 3 mm 0 17 in 4 3 mm 3 88 in X 8 5 in 98 4 mm X 216 0 mm International DL Envelopes 4 33 in X 8 66 in 11
40. Model Description HP DeskJet 540 Printer 2162607 Note The figure above shows the earlier version paper tray assembly Later version HP DeskJet 540 printers have an envelope feed slot See Front View for an HP DeskJet 540 printer with the envelope feed slot Printer Description Model Number Status Description C2162A Available HP s affordable high quality monochrome printer with optional color Front View Front View of the HP DeskJet 540 printer Access Door Resume Button Power Button Print Cartridge Cradle Card Guide Paper Width Adjuster Output Tray Assembly IN Tray Single Envelope Slot 2184001B Paper Length Adjuster Rear View Rear View of the HP DeskJet 540 Printer Power Module Socket 2162951 Interface Port Ordering Printer Options The HP DeskJet 540 printer is the same for all countries The power module and the set of user s documentation however vary for the region s needs Printer and Power Module Numbers Region or Country Arabic Canada French Czechoslovakia Denmark Europe Finland France Germany Greece Hungary Israel English Italy Jordan Lebanon North Africa Latvia Lithuania Middle East Arabic Netherlands Norway Table continued on next page Printer Option Number C2162A ARG C2162A ABC C2162A AKB C2162A ABY C2162A ABB C2162A ABX C2162A ACS C2162A ACT C2162A AB7 C2162A AKC C2162A AKJ C2
41. PS Characters Per Second PPM Pages Per Minute MPP Minutes Per Page DPI Addressable Dots Per Inch Note All color resolution is 300 X 300 dpi DOS Graphics Resolution Horizontal Vertical Number of Dots Resolution Resolution Per Pixel 75 PRI 75 PPI 150 PPI 150 PPI 300 PPI 300 PPI PPI Pixels Per Inch DPP Dots Per Pixel Software and Fonts Compatibility Category Specification Programming Command Set HP PCL Level III Plus Available Internal Symbol Sets PC 8 Roman 8 Danish Norwegian 60 United Kingdom 04 French 69 German 21 Italian 15 Spanish 17 Swedish 11 1 Latin 1 ECMA 94 2 Latin 2 9 Latin 5 PC 8 D N Danish Norwegian PC 8 Turkish PC 850 Multilingual PC 852 Latin 2 ASCII 06 and Legal Software Compatibility MS Windows v3 1 Most DOS Applications Application Dependent OS 2 2 0 and 2 1 Windows Applications Under OS 2 Fonts Supported TrueType and ATM Scalable Fonts TrueType Fonts Included with Printer Arial Black CG Goudy Old Style CG Goudy Old Style Italic CG Goudy Old Style Bold Phyllis Graphite Light Graphite Light Narrow CG Poster Bodoni Lucida Casual Lucida Casual Italic Gill Sans Shadow Milestone Font Signet Roundhand and PL Benguiat Frisky Built In Internal Fonts Refer to General Fonts Included 1 The printer driver is not compatible with MS Windows 3 0 2 Unlike MS Windows DOS applications require separate drivers for each
42. Point 6 12 and 24 CPI CG Times 5 6 7 8 10 12 and 14 Point Proportional Spacing CG Times Italic 5 6 7 8 10 12 and 14 Point Proportional Spacing Univers 5 6 7 8 10 12 and 14 Point Proportional Spacing Univers Italic 5 6 10 and 12 Point Proportional Spacing Note All fonts listed are available in portrait and landscape modes i TrueType Fonts Included Arial Black Graphite Light Narrow PL Benguiat Frisky Lucida Casual GILL SANS SHADOW Lucida Casual Italic CG Goudy Old Style Milestones 50 83 CG Goudy Old Style Bold Phyllis CG Goudy Old Style Italic CG Poster Bodoni Graphite Light Signed Roundhand 2145804 Symbol Sets PC 8 Roman 8 Danish Norwegian 60 PC 8 Danish Norwegian PC 8 Turkish ANSI ASCII 06 United Kingdom 04 French 69 German 21 Italian 15 Spanish 17 Swedish 11 PC 850 Multilingual PC 852 Latin 2 1 Latin 1 EMCA 94 Legal 2Latin2 9Latin5 Additional Fonts in Region Specific Printers Some HP DeskJet 540 printers contain flash memory Flash memory provides the capability to install fonts and symbol sets for specific regions The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer Identifying Printers with Flash Memory With Flash Memory seta AAA MODE XXXXX USAI 0000A AIM S EA ikaro XXXXX H B R MADE IN Vancouver W
43. Their requirements are consistent with pre existing installed devices and they can operate with any other Level 1 compliant device Level 1 devices are characterized by steady state electrical specifications Level 2 devices use output drivers with 45 55 ohms output impedance and TTL receivers with 0 2 V 1 2 V hysteresis Level 2 devices capitalize on the transmission line characteristics of the connecting cable providing faster data transmission Compatibility Mode Compatibility mode is a unidirectional mode of operation in which data flows from the host computer to the printer It is the mode that has in the past been called Centronics Printer Interface Information HP DeskJet Printers Nibble Mode Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer HP DeskJet printers and most computer hosts can operate in nibble mode Hosts can switch back and forth between compatibility and nibble modes thus establishing limited two way bi directional communication The host must place itself and the printer into nibble mode to receive status from the printer This type of bi directional communication has previously been called Bitronics ECP Mode ECP mode provides a true bi directional link between the printer and the host computer HP DeskJet printers and most computer hosts can operate in ECP mode ECP mode combined with the HP proprietary communication protocol allows
44. ackard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino CA 95014 Mailstop 49AS Telephone 1 800 752 0900 Ask for Department MSDS 6 00 AM to 5 00 PM Pacific Time The Material Safety Data Sheet is also available from the following sources HP forums of electronic bulletin board services HP FIRST Customer Support Centers Refer to Service and Support Resources for access to the above resources Maintaining Print Cartridges The printer automatically performs operations of spitting wiping and capping of the print cartridge nozzles to maintain optimum print quality These operations occur transparently to the user Proper use and handling will provide optimum print quality and print cartridge life Note See Print Cartridge Information Maintenance and Troubleshooting for more print cartridge troubleshooting information Print Cartridge Tips Print Cartridge Dos and Don ts Keep print cartridges sealed in their packaging Do not use print cartridges after the expiration until ready for use The print cartridges havea date See Print Cartridge Information longer life sealed in the packaging than in the Maintenance and Troubleshooting printer or the print cartridge storage container Keep opened print cartridges in the printer or the Do not unplug the printer without turning the storage container power off from the power button Pressing the power button ca
45. alfunction in the computer or software If possible identify the defective area or function 2 If you determine that repair is required please provide the following with the printer when returning the printer for service a Printout a copy of the HP Printer Repair Sheet For information regarding printouts see the note at the top of the HP Printer Repair Sheet b Determine the appropriate customer code from the Printer Repair Feedback Information section which follows C Fill out the repair sheet Include specific information such as the configuration at the time of the malfunction the type of interface cable a description of the computer or host and a description of the software application in use d If purchased through a Hewlett Packard reseller include a copy of the sales slip or other proof of purchase to establish the warranty coverage period HP DeskJet and DeskWriter Printers Returning a Printer for Service In the UK France Germany Switzerland Austria Belgium Norway Sweden Denmark Finland and the Netherlands If a printer fails during the warranty period the customer should do the following 1 Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services If the customer is still unable to determine the cause of the failure the customer should contact their local reseller or the European Customer Support Center Customer support represent
46. ard Company PO Box 501 7300 AM Apeldoorn The Netherlands Hewlett Packard Company Circuit Road PO Box 0131 Singapore 9137 Singapore Hewlett Packard News Network HPNN HPNN is an electronic bulletin board service available only to HP authorized resellers This service provides the following information Presales Information Printer Drivers Software Notes Postsales Information HP SupportPack Information HP DeskJet and DeskWriter Printers Service and Support Resources For more information call 1 408 553 7303 HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett Packard products Call 1 303 339 7009 except Sundays HP Customer Information Center The HP Customer Information Center provides presales product information This service is available for resellers and end user customers Call 1 800 752 0900 Monday Friday 6 00 AM 5 00 PM Pacific Time HP Reseller Response Line The HP Reseller Response Line provides pre sales and post sales technical support for HP authorized resellers Call 1 800 544 9976 Monday Friday 8 00 AM 4 00 PM Pacific Time HP DeskJet and DeskWriter Printers Service and Support Resources Ordering Supplies Ordering Supplies Country Telephone Number Austria 1 25000 536 Australia New Zealand 03 895 2895 Belgium Luxembourg 02 778 34 00 Canada Except Toronto 1 800 387 3154 Canada Toronto 416 671 8383 Community of Independe
47. ardware product which is covered by HP s warranty HP shall either repair or replace the product at its option Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product provided the customer returns the product 7 Your warranty is valid in any country where this product is distributed by Hewlett Packard Contracts for additional services such as on site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer 8 This limited Warranty Statement gives the customer specific legal rights The customer may also have other legal rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world HP DeskJet and DeskWriter Printers Warranty Information Limitations of Warranty 1 NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO HP PRODUCTS HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE To the extent th
48. at runs in the background 2 Exit and then restart MS Windows 3 Verify all TSRs remained closed 4 Reinstall the printer driver using the instructions from the setup card Restart Windows and print the self test from the HP Toolbox Verify the proper printer driver and parallel port are selected The printer driver s name should appear in the Installed Printers dialog box Close any screen saver or other TSR Terminate Stay Resident software programs that are open and running in the background Restart your computer It may be necessary to reinstall the printer driver software using the instructions from the setup card Your software program is not set up for the printer Follow the instructions in your software program manual for setting up the software to run with the printer Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Solution The printer does The printer to 1 Switch off the printer disconnect the printer not print computer cable switch the printer on All lights are connection failed ae If the Power light comes on and the Form Feed blinking light remain off print a sample page If the sample page prints the printer is not the problem Reconnect the printer cable and re send the file If the problem persists the problem may be with the printer cable the cable connections or
49. at the ink with a thin film resistor layered above the firing chamber As the ink heats up it expands to form a bubble As the bubble continues to expand and burst it is forced through the nozzle located below the firing chamber This process is repeated up to 5 000 times per second and creates residual heat in the resistor which must be removed A layer of silicon placed above the resistor transfers the residual heat from the resistor Cooling Layer of Silicon Heated Thin Film Resistor Propelled Ink Droplet Firing Chamber N ozzle 2121614 Print Cartridge Safety Ink used in the print cartridge does not pose a health hazard to customers During the development of ink formulas all the ingredients are screened and researched for known potential health related issues Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used in HP inks If ink is accidentally ingested contact the HP Health Line 1 800 457 4209 in North America From all other international locations the HP Health Line can be reached by calling 1 503 494 7199 For health related issues this line is staffed 24 hours per day Material Safety Data Sheet MSDS A Material Safety Data Sheet MSDS is available for the print cartridges The MSDS includes product identification characteristics of the ink and precautions for handling and use You can request a MSDS at the following address Hewlett P
50. at this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product this Limited Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain limitations of this Limited Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g Australia and the United Kingdom b Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations or C Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on how long an implied warranty lasts To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies Limitations of Liability 1 EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtainin
51. atives can answer your questions regarding the setup configuration installation and operation of the printer They can also troubleshoot and diagnose printer problems and if necessary can give instructions for getting the printer serviced and repaired If available for your country and language phone numbers for HP FIRST and the European Customer Support Center are given ina separate document shipped with the printer If additional information is needed customers can call the reseller or the nearest HP Sales and Support Office If a printer fails after the warranty period 1 Follow the troubleshooting procedures in this document or the printer user s guide If the customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair HP DeskJet and DeskWriter Printers Returning a Printer for Service e Elsewhere in the World If a printer fails during or after the warranty period 1 Follow the troubleshooting procedures in this document or the printer user s guide 2 If the customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair Operating accessories such as optional plug in cartridges print cartridges and
52. breaking release notes in the ReadMe txt file Installing the Printer Driver The minimum system requirements to run the HP Printing System for Windows are Windows version 3 1 An 80386 processor 2 MB of RAM to print in black or 4 MB of RAM to print in color 10 MB free hard disk space Before installing the printer software 1 Unpack the printer and set it up with the procedures described in User Documentation Setup Guide Make sure the computer and the printer are both turned on and connected with the proper cable Close any screen savers or other software running in the background on the computer To install the HP Printing System for Windows 1 Insert Installation Disk 1 into the computer s disk drive ee Click File in the menu bar of the Program Manager window Choose Run in the File menu to open the Run dialog box Type A SETUP or B SETUP depending on the computer s configuration in the text box and click OK Follow the on screen instructions during the installation process and provide appropriate computer system information Restart Windows to activate the HP DeskJet 540 Printer Driver About the Printer Driver The HP ColorSmart Printer driver software provides access to all the capabilities of the HP DeskJet 540 printer when used a Windows application The following options are available from the ColorSmart dialog box Automatic or Manual printing Color or Grayscale printing Best Norma
53. d like to have faxed to you Selected documents will be sent immediately to the fax number you have specified To obtain documents in English from outside the UK dial your international access code and then 31 20 681 5792 international toll rates applicable HP DeskJet and DeskWriter Printers Service and Support Resources e HP FIRST Telephone Numbers Country Language Telephone Number Austria German Australia English Denmark Danish Belgium French Belgium Dutch Europe English Finland Finnish France French Germany German Hong Kong English Italy Italian Korea Korean Netherlands Dutch Norway Norwegian Singapore English Spain Spanish Sweden Swedish Switzerland French Switzerland German UK US Worldwide 0660 8128 61 3 272 26 27 800 10453 0800 1 7043 0800 1 1906 31 20 681 5792 9800 13134 05 905900 0130 810061 506 24 22 1678 59020 82 2 769 05 43 06 0222420 800 11319 65 291 79 51 900 993123 020 795743 155 1526 155 1527 0800 96 02 71 1 800 333 1917 Int Code 1 208 344 4809 HP Audio Tips U S Only HP Audio Tips is an automated audio voice problem solving tips for your most frequently asked questions Use the following telephone number 1 800 333 1917 HP DeskJet and DeskWriter Printers Service and Support Resources e HP Forum on CompuServe The HP Systems Forum on CompuServe is an on line service accessible via modem This ser
54. e print skew use envelopes with rectangular flaps rather than triangular flaps 2 Envelope capacity is dependent on the manufacturer type of envelope and its construction Note The HP DeskJet 540 printer works well with most types of paper although variables in paper composition may affect print quality and paper handling Bond paper such as letterhead gives excellent quality Paper should be tested to ensure best performance LLL Printable Area Specifications US Paper and Transparency Sizes U S Executive 7 25 x 10 5 2162985 US Paper and Transparency Printable Area DOS Black Portrait Types and Sizes Margins U S Executive 71 4 X 10 1 2 in 184 1 mm X 266 7 mm Top Margin Bottom Margin Left amp Right Margins Printable Area U S Letter DOS Black Printing 0 00 in 0 0 mm 0 46 in 11 7 mm 0 25 in 6 3 mm 6 75 X 10 04 in 171 5 mm X 255 0 mm Top Margin 8 1 2 in X 11 in 215 9 mm X 279 4 mm Bottom Margin Left amp Right Margins Printable Area U S Legal 0 00 in 0 0 mm 0 46 in 11 7 mm 0 25 in 6 3 mm 8 00 in X 10 54 in 203 2 mm X 267 7 mm Top Margin 8 1 2 in X 14 in 215 9 mm X 355 6 mm Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 46 in 11 7 mm 0 25 in 6 3 mm 8 00 in X 13 54 in 203 2 mm X 343 9 mm US Paper and Transparency Printable Area DOS Color
55. e service at the HP Customer Service Center located in Corvallis Oregon HP will repair the product within two working days from receipt and return via surface transportation To order the HP Customer Return Repair Service for customers with non critical applications call toll free 800 835 4747 ask for ext 524 HP DeskJet and DeskWriter Printers Non U S Service Support Contracts a Non U S Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service This service enhancement provides customers with a cost effective and timely way to achieve quality support HP SupportPack is sold exclusively through resellers ordered like any other HP product and is not available directly from Hewlett Packard Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN For other service and support contracts contact the Hewlett Packard office or Response Center for that country ee LL HP DeskJet and DeskWriter Printers Returning a Printer for Service tc Returning a Printer for Service In the USA If a printer requires service the customer can contact a service authorized reseller The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center Sales authorized resellers should call 800 544 9976 to arrange for repa
56. ection is made and clocked mode is detected the printer switches from DTR mode the default at power up to SPP mode The printer selects a frequency for the clocking and clocks the DTR line at that frequency In AppleTalk mode the printer receives data in a synchronous serial bit stream at 230 4 K bits per second and converts the data to parallel Note The Macintosh 1 0 connector is RS 422 A compatible It is not possible to use this port as an RS 232 C serial interface port
57. fe sealed in its packaging than removed from its sealed in the printer or the print cartridge storage container Keep print container cartridges sealed in their packaging until needed Then install the print cartridge promptly into the printer Incorrect estimate of pages It is very easy to underestimate the number of pages printed printed with the print When counting pages per cartridge be sure to count drafts that cartridge are thrown away Faulty print cartridge Replace the print cartridge If there becomes a pattern of faulty print cartridges the printer may be causing the print cartridges to fail In this case return the printer for repair and indicate the history of the faulty print cartridges Printer hardware problem The service station may be faulty or the printer may be damaging the print cartridges If the problem recurs with the printer return the printer for repair and indicate the history of the faulty print cartridges Short color print cartridge life Most of the causes for short black print cartridge life also apply to the color print cartridge Review the other possible causes in this table Print Cartridge Routine If rows of dots are missing on printouts try cleaning the print cartridge by using the print cartridge cleaning routine in the printer Refer to Troubleshooting Information Printer Diagnostic Information Print Cartridge Cleaning Removing Crusted Ink from Nozzles Caution Use care during thi
58. g Printer Drivers Updates to the HP Printer Driver software occur periodically New versions can be obtained from authorized Hewlett Packard dealers or any of the sources listed below 24 hour modem access HP BBS Library HP s electronic bulletin board library service is available 7 days a week 24 hours a day for your convenient access to HP printer drivers and support information In the United States for the following baud rates 300 1200 2400 4800 9600 14400 call 208 344 1691 In the United Kingdom for baud rates up to 14400 call 44 1344 361891 World wide for the following baud rates 300 1200 2400 4800 9600 14400 call 1 208 344 1691 Set your modem communications software to N 8 1 CompuServe Printer drivers and interactive sharing of technical information are available on CompuServe s HP Peripherals forum GO HPPER To subscribe in the United States call CompuServe Inc at 800 524 3388 and ask for representative 51 This service is not operated by Hewlett Packard To subscribe in the United Kingdom call toll free 0800 289378 or 614 529 1349 To subscribe world wide call 614 529 1349 HP DeskJet and DeskWriter Printers Obtaining Printer Drivers e Internet Printer drivers and product support information can be obtained through the World Wide Web as follows URL ttp www hp com home html or www hp com go cposupport Updated Printer Drivers by Mail HP s Distrib
59. hancements that improve printer performance Problems and Solutions Problem Solution Printer won t print Open the Chooser and verify that the correct printer is selected Printer icon does not appear Make sure that the printer is turned on on the left side of the Make sure that the printer driver icon is in the Extensions Chooser Folder The printer name does not Make sure the printer is turned on appear on the right side of the Chooser or the HP DeskWriter family printer is not listed Open the Chooser and make sure AppleTalk is active Power light is On the Check that the correct printer is in the Chooser then close all Resume light is Off applications and restart If this doesn t work it may be necessary to reinstall the printer driver software Printer Interface Information HP DeskJet Printers HP DeskJet Printers Cable and Connector Information Recommended Interface Cables HP Cable Host Interface Part Number Cable Length Cable Connectors HP IEEE 1284 C2950A 2 Meters DB 25 Male to 36 Pin Compliant Cable Centronics Male HP IEEE 1284 C2951A 3 Meters DB 25 Male to 36 Pin Compliant Cable Centronics Male Interface Specifications HP DeskJet printers communicate with computers through a single IEEE1284 B parallel I O interface connector For more information about interface connection and operation see DOS 1O Interface Description Communication Modes and Supported Protocols Category S
60. in 7 00 in 120 6 mm X 177 8 mm ISO amp JIS A6 Cards 4 13 in X 5 83 in 105 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 3 88 in X 4 83 in 98 6 mm X 122 7 mm Japanese Hagaki Postcards 3 934 in X 5 83 in 100 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 84 in 21 3 mm 0 17 in 4 2 mm 3 60 in X 4 83 in 91 6 mm X 122 7 mm 1 The printable region can be modified by changing the DESKJET INI file in MS Windows Envelope Sizes 10 Envelope DL Envelope C6 Envelope 9 5 x 4 125 220mm x 110mm 162mm x 114mm 2162986 Envelope Printable Area DOS Black Landscape Types and Sizes Margins No 10 Envelopes 4 1 8 in X 9 1 2 in 104 8 mm X 241 3 mm Top amp Bottom Margins Left Margin Right Margin Printable Area DOS Black Printing 0 13 in 3 2 mm 0 71 in 18 0 mm 0 00 in 0 0 mm 3 88 in X 8 79 in 98 4 mm X 223 3 mm International DL Envelopes 4 33 in X 8 66 in 110 mm X 220 mm Top amp Bottom Margins Left Margin Right Margin Printable Area 0 13 in 3 2 mm 0 71 in 18 0 mm 0 00 in 0 0 mm 4 08 in X 7 95 in 103 6 mm X 201 9 mm International C6 Envelopes 4 49 in X 6 38 in 114 mm X 162 mm Top amp Bottom Margins Left
61. int cartridge Use a FIFO First In First Out expiration date inventory process to minimize having a stock of expired print cartridges Continued on next page Possible Causes for Short Print Cartridge Life cont Reason Printer unplugged with the A service station is located at the right end of the mechanism print cartridge out of its home This service station caps the print cartridge nozzles to minimize position ink drying in the nozzles Turning off the printer caps the print cartridge and returns it to the service station Always allow the print cartridge to return to the home position by pressing the Power button rather than unplugging the printer Print cartridge may need to Run the print cartridge cleaning routine If print quality is not be restored restored after a page of printing replace the print cartridge Excessive use of the print The process of restoring print cartridges by running the cleaning cartridge cleaning routine routine uses ink Avoid excessive use of the cleaning routine Print cartridge stored outside Open print cartridges must be stored in the printer or in a print of the printer or a print cartridge storage container cartridge storage container Refilled print cartridge Hewlett Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges Replace the print cartridge with a new print cartridge Print cartridge prematurely The print cartridge has a longer li
62. int is faded Carriage moving but not printing Printing wrong colors or ink appears mixed Printed page exhibits banding in print not caused by the print cartridge HP DeskJet and DeskWriter Printers Printer Repair Feedback Information e HP DeskJet Printer Family Customer Codes Cont Customer Code CCP100 CCP105 CCP120 CCP125 CKK100 CKK105 CYD100 CZZ000 Failure Keywords CARRIAGE PROBLEMS Left Side Collision Right Side Collision Erratic Slow Movement Pen Won t Lock COMMUNICATION I O Port Fail LAN MIO Fail PRINT CARTRIDGE PEN Leaking Pen Rejects Cartridge Short Pen Life MISCELLANEOUS Loose Damaged part NTF Failure Description Carriage slams to left side and stays there Carriage slams to right side and stays there Erratic slow movement or carriage stalls or hangs Pen cartridge won t lock in carriage Serial or parallel Input Output from PC fails to print not cable or PC Local Area Network communications failed Print cartridge has leaked in printer and damaged printer Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications Broken scratched damaged or loose part No trouble found HP DeskJet and DeskWriter Printers Printer Repair Feedback Information HP Printer Repair Sheet Note To print this form select Print under the File menu Company Information Company name Address Phone number
63. ir Service authorized resellers should call 503 750 2035 Customers can contact Hewlett Packard directly by calling HP Customer Support Center at 208 323 2551 They will verify that the printer is in need of repair and transfer the customer to the HP Corvallis Repair Center If packaging materials are needed call the HP Resellers Response Line at 800 544 9976 HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped be sure it is packed in a protective carton Hewlett Packard recommends that the original shipping container be saved for this purpose In transit damage is not covered by the warranty It is suggested that shipments are always insured When either a customer or reseller calls HP to arrange for service the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location The printer will be delivered to HP at HP s expense using second day delivery The customer or reseller must still package the printer for shipment Once the printer is repaired HP will ship it to the customer or reseller location using second day delivery You can help assure effective servicing of your customer s printer by following these guidelines Procedure 1 Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a m
64. ivers that work with HP DeskJet printers However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printers Only the HP DeskJet 540 Printer Driver software part of the HP Printing System for Windows takes advantage of all the features of the HP DeskJet 540 Printer HP Printing System for Windows The HP Printing System for Windows includes HP ColorSmart Printer Driver HP DeskJet Status Monitor HP DeskJet Utilities program group 14 TrueType Fonts Quick Tour HP DeskJet Control Panel for DOS The HP DeskJet Status Monitor allows you to Monitor a current print job Monitor the printer s status at any time Print a self test page Clean the print cartridges Cancel the current print job The HP DeskJet Status Monitor Dialog Box The DeskJet Utilities include On line information about the HP DeskJet 540 printer To access the on line information click Help in the ColorSmart dialog box or the ColorSmart Options dialog box or double click the HP DeskJet 540 Printer Information icon in the HP DeskJet Utilities program group in the Program Manager Dr DeskJet diagnostic program which contains detailed information about common printing problems and easy to understand solutions To access Dr DeskJet click Dr DeskJet in the On line Information or double click the Dr DeskJet icon in the HP DeskJet Utilities program group in the Program Manager Late
65. kJet 540 Printer Anew kind of printer Great black printing ni Easy add on Color Kit for now or oe 18 9 in gt Boo el 480 mm 280 mm 2162622 Refilling Policy Caution i The ink in the print cartridges has been carefully formulated by Hewlett Packard to ensure superior print quality and compatibility with the printer Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett Packard Hewlett Packard does not support the refilling of print car tridges Hewlett Packard cannot guarantee the print quality from refilled print cartridges Attempting to refill the high capacity print cartridge may result in a sudden loss of ink from the print cartridge Printer damage caused by refilling high capacity black ink or color ink print cartridges is not covered by the Hewlett Packard warranty or customer service agreements Part Numbers Part Numbers for HP Print Cartridges and Color Kits Part Number Description Print Cartridges 51625A Color Inkjet Print Cartridge Cyan Magenta and Yellow Inks 51626A High Capacity Inkjet Print Cartridge Black Color Kits C3067A U S Asia C3069A Europe C3276A International English French Spanish and Portuguese 1 The Color print cartridge is compatible with the following printers HP DeskJet 500C DeskJet 540 DeskJet 550C DeskJet 560C DeskWriter C DeskWriter 540 DeskWriter 550C and DeskWriter 560C printers 2 The Co
66. l or EconoFast print quality Paper Type Paper Size Number of Copies Ordered printing Portrait or Landscape print orientation The HP ColorSmart Printer Driver has built in context sensitive help When an option in the dialog box is clicked an explanation of that option appears at the bottom of the dialog box For more detailed help click the Help button in the ColorSmart dialog box Using the Printer Driver To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from within a Windows application 1 Choose Print or Print Setup depending on the application from the File menu 2 Click the Setup button To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from the Windows Control Panel 1 Double click Main in the Program Manager window Double click Control Panel Double click Printers Select the HP DeskJet 540 printer in the Installed Printers list and click the Setup button The ColorSmart Dialog box appears AON ColorSmart Printer Driver Dialog Box HP DeskJet 540 Printer v 6 0 olorSmart Orientation fe Automatic C Manual Landscape C Print in Grayscale Print Quality 3 Say 2 Best Hormal EconoFast C Ordered Printing m Paper Type Plain Paper B m Paper Size Letter 8 5 x 11 in B Custom ee HP DeskJet 540 ColorSmart Dialog Box Options Option Description ColorSmart
67. lack or 4 MB of RAM to print in color Installation Before installing the DOS control panel 1 Unpack the printer and setup the printer 2 Make sure the computer and the printer are both turned on and connected with the proper cable To install the DOS control panel 1 Insert disk containing the control panel for DOS software into the disk drive 2 At the DOS prompt type A Install or B Install depending on the floppy drive configuration and press Enter 3 Follow the on screen instructions After installing the software the print cartridges need to be aligned before beginning any print jobs To align the print cartridges 1 Type DJCP at the DOS prompt to open the stand alone DOS Control Panel 2 Select Align Print Cartridges and follow the on screen instructions Two Ways to Use the Control Panel The DOS Control Panel can run either as a stand alone application or as a memory resident application To run the DOS Control Panel as a stand alone application tyoe DJCP at the DOS prompt The DOS Control Panel must be loaded into memory at start up to work as a memory resident application To set up the DOS Control Panel as a memory resident application 1 Type DJCP at the DOS prompt to open the stand alone HP Control Panel for DOS Select More Settings Select Memory Resident Functions Select Make Memory Resident 5 Select Done and reboot the computer To open the memory resident HP DeskJet C
68. lor Kits include a color print cartridge and a print cartridge storage container The storage container can hold one black or one color print cartridge 3 For more information on Color Kits refer to Product Information Accessories Color Kit Information HP DeskJet 540 and DeskWriter 540 printers SS Print Cartridge Specifications Specification Hewlett Packard Print Cartridges Type Plain paper drop on demand Thermal Inkjet printing Print Cartridge Life 51626A Black 800 pages at 5 density 51625A Color 150 pages at 15 density Number of Nozzles 51626A Black 50 Nozzles 51625A Color 48 Nozzles Resolution 300 dpi 1 The 51645A print cartridge life is based on an 8 in x 10 in printable area with a 5 printing density 2 The 51641A print cartridge life is based on an 8 in x 10 in printable area with a 15 printing density The printing consists of 10 composite black and 15 of the following colors cyan magenta yellow green red and blue Thermal Inkjet Technology The HP DeskJet printer family uses Thermal Inkjet II TIJ II technology This technology centers on a disposable print cartridge which propels ink out of 50 nozzles 48 nozzles on the color print cartridge The basic principle of TIJ Il is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle This is achieved by first filling a small reservoir known as the firing chamber with ink The next step is to he
69. m Glossy Paper load the glossy side down For index cards or postcards load the side designed to be written upon face down For envelopes load the side you address face down For labels load the paper side down the slick side up For HP Premium Transparency Film load the rough side down with the sensing strip facing the back of the paper tray For HP Premium Banner Paper load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray Using the Single Sheet Feeder If your printer is equipped with a single sheet feeder the single sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray The single sheet feeder slides freely to the right and left to accommodate the width of the media you insert Always use paper and other media that conform to the product s Specifications Refer to Product Information Specifications Part Numbers Note These power modules are not compatible with the HP DeskJet 300 series printers Power Module Part Numbers and General Information Power Module Country or Region s HP Part Plug Type Region AC Voltage Number US Canada Latin America Brazil 120 VAC 9100 5124 Ecuador Galicia 60 Hz C2175A Taiwan Saudi Arabia Mexico 2162978 i 100 VAC 9100 5130 apan 50 60 Hz C2178A People s Republic of China 220 VAC 9100 5129 Argentina 50 Hz
70. needs However cotton bond paper HP Premium Inkjet Paper and HP Premium Glossy Paper produce excellent printing results for special projects Before you purchase large quantities of a certain type of paper print on both sides of a few sheets to determine if it provides acceptable quality printing on its print side See Determining the Print Side of Media Be sure that your paper does not have tears dust wrinkles or curled or bent edges Tips for Selecting and Using Envelopes Always use envelopes that conform to the product s Specifications Refer to Product Information Specifications Before you purchase large quantities of a certain type of envelope first sample its ease of use with the printer to determine whether it s compatible Use high quality envelopes that are thin and sharply creased Do not use envelopes that are shiny or embossed or that have clasps or windows Do not use envelopes with thick or crooked edges or envelopes that are damaged curled wrinkled or irregularly shaped i Tips for Selecting and Using Transparencies and other Media Always use transparencies index cards postcards and other media that conform to the product s Specifications Refer to Product Information Specifications For best results when printing on transparencies use HP Premium Transparency Film Do not use paper that is damaged curled or wrinkled Do not use paper with cutouts or perforation
71. nt Sales 095 181 8002 Czech Republic 2 47 17 230 Denmark 4599 1000 Europe East Central Headquarters 1 25 000 0 Finland 90 887 21 France Minitel 3616 HPMICRO Rubrique 2 Points de Vente agr s Germany 0180 53262 22 Greece 30 1 689 64 11 Hungary 1 142 09 86 Iceland 1 67 10 00 Israel 00972 3 53 80 380 Italy 02 9212 4378 Japan 03 331 6111 Latin America 525 326 40 00 Lebanon 009611 89 31 13 Norway 22 73 56 00 Poland 22 37 50 65 Portugal 01 301 7343 Slovenia 61 159 33 22 South Africa 002711 806 10 00 Spain 900 123 123 Sweden 0 8 750 2000 Switzerland 01 735 71 11 The Netherlands 020 547 6666 Tunisia 002161 28 01 44 Turkey 0 212 224 59 25 United Arabian Emirates 009714 37 75 91 United Kingdom 01344 369 369 U S 1 800 538 8787 HP DeskJet and DeskWriter Printers HP BBS Library Service and Support Resources The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem HP BBS Library Country Austria Belgium Denmark Finland France Germany Italy Netherlands Norway Sweden Switzerland United Kingdom United States Worldwide Set your modem for no parity 8 data bits and 1 stop bit N 8 1 Number 43 222 251658 32 2 778 3819 45 45 991905 9600 7280 3616 HP MICRO HP 39 2 9210 4244 31 20 647 5433 47 2 273 5697 46 8 750 6262 41 64 560200 44
72. ntact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters Asia Far East Sales Region Headquarters Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Canada Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada Europe European Operations Headquarters Hewlett Packard S A 150 route du Nant d Avril PO Box 1217 Meyrin 2 Geneva Switzerland Latin America Hewlett Packard Latin Am Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F Middle East Africa Middle East Central Africa Sales Headquarters Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland U S Intercon Operations Headquarters Hewlett Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto CA 94303 0896 USA HP DeskJet and DeskWriter Printers Printer Repair Feedback Information Printer Repair Feedback Information Procedure for Providing Repair Feedback Information 1 Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page 2 Observe the problem with the printer Verify the problem is repeatable 3 Determine the customer code from the table below 4 Fill out the repair sheet and return the repair sheet with the printer HP DeskJet Printer Family Customer Codes Customer Code CPS100 CPS105 CPS110 CPS200 CPS205
73. ntensity Halftoning and Color Control The Intensity slider bar adjusts the amount of ink applied to the paper Darker means more ink Lighter means less ink Halftoning describes how the driver places individual drops of ink on the page to reproduce different shades of the same color Scatter halftoning the default setting usually gives the best results Pattern halftoning applies different patterns of dots for different shades of a color The Color Control offers two options Vivid Color and Match Screen To print the document so it looks like it looks on the computer screen choose Match Screen To make the colors of the printed output brighter and more vivid than they appear on the screen choose Vivid Color Manual ColorSmart Options Dialog Box HP DeskJet ColorSmart Options Color Control Screen L HEWLETT PACKARD Grayscale Printing To economize on the use of the color print cartridge print draft copies of color documents in grayscale Grayscale printing is significantly faster than color printing and it gives a good approximation of the final output To print in grayscale select the Print in Grayscale option in the ColorSmart dialog box The Grayscale Option dialog box provides control over intensity and halftoning Grayscale Options Dialog Box HP DeskJet ColorSmart Options Light HEWLETT PACKARD Optimizing Performance The print speed
74. nter and in some cases your application software 4 Printer cable 5 Printer HP DeskJet or DeskWriter 6 The paper or other media upon which printing will take place Note Printing systems in networks may contain a somewhat different configuration of hardware and software HP ColorSmart printer drivers not only provide the hardware software interface but also allow bi directional communication between the printer and the computer Bi directional communication allows printing information to flow from the computer to the printer and printer status and error information to flow back from the printer to the computer Resolving Printing System Problems Many printer problems and their solutions are reported in error messages that appear on the computer s screen When one of these messages is received follow the instructions given Check the HP DeskJet Status Monitor MS Windows users or the Print Monitor Macintosh for information on the current status of the printer If you haven t received an error message on the computer s screen but have noted a problem with your printer read through the troubleshooting topics that follow to find one that matches your printers symptoms Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions Note To save time diagnosing printing s
75. ontrol Panel for DOS type the DOS Control Panel hot key The memory resident Control Panel is a subset of the stand alone application due to memory considerations Memory Resident DOS Control Panel Whether stand alone or memory resident the DOS Control Panel allows the user to control or view the following Pen Services clean prime and align the pens Print Quality Page Orientation Font Width normal or compressed Status Reports limited in the resident Control Panel Context Sensitive Help In addition to these the stand alone Control Panel for DOS provides access to Paper Size Media Type paper or transparencies Character Set Lines per Page Line Termination Reset All Settings Memory Resident Controls nS OS 2 Printer Driver The HP ColorSmart printer driver for the HP DeskJet 540 printer can be accessed through OS 2 by using Windows 3 1 in OS 2 TTT Printing System Troubleshooting The Printing System The Printing System Printing systems contain hardware and software components which must work together properly before printing can take place The printer driver provides the interface between the software applications that support printing the computer s hardware and the printer The basic printing system consists of the following 1 Host computer PC or Macintosh 2 Application software word processing graphics design desktop publishing etc 3 Printer driver specific to your pri
76. pecification Interface Protocol IEEE 1284 Compatible Communication Modes Available Compatible Centronics Nibble ECP Printer Interface Information HP DeskJet Printers IEEE 1284 Interface Connector C O Oe a Ga eOr a CrO E e 18 17 1615 141312 11109 8 765 4 3 2 1 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 2019 anoaanonanaocnananonnnn noan A 2162989 IEEE 1284 Interface Port DOS MS Windows Pin Compatibilit Nibble Number Source y Mode Mode Host nStrobe HostClk HostClk Bi Directional Data 1 LSB Bi Directional Data 2 A U N Bi Directional Data 3 Bi Directional Data 4 Bi Directional Data 5 Bi Directional Data 6 Bi Directional Data 7 Bi Directional Data 8 Bi Directional nAck PrtClk PeriphClk Bi Directional Busy PrtBusy PeriphAck 5 6 7 8 9 0 Bi Directional PError AckDataReq nAckReverse Bi Directional Select Xflag Xflag Host nAutoFd HostBusy HostAck Continued on next page Printer Interface Information HP DeskJet Printers IEEE 1284 Interface Port DOS MS Windows Cont Pin Compatibility Number Source Mode Logic Gnd Chassis Gnd Peripheral Peripheral Logic High Signal Ground nStrobe Signal Ground Data 1 Signal Ground Data 2 Signal Ground Data 3 Signal Ground Data 4 Signal Ground Data 5 Signal Ground Data 6 Signal Ground Data 7 Signal Ground Data 8 Signal Ground Perror Select nAck Signal Ground Busy nFault Signal Ground
77. ps the print cartridge in the service station keeping the ink from drying in the print cartridge nozzles If the printout is missing dots or white lines Do not allow the print cartridge contacts and appear to run through the printout refer to nozzles to touch any surface or object Troubleshooting Information Print Quality including your fingers Skin oil and dust can Problems Missing Dots cause print quality problems Store print cartridges at room temperature Do not install a print cartridge that has a crusting of dried ink around the print cartridge nozzles Discard it and install a new print cartridge Press the Power button to turn off the printer rather than unplugging the printer Note On the HP DeskJet 540 and DeskWriter 540 printers opening the access door automatically moves the print cartridge to the center of the mechanism for easy access Modifying or Refilling Print Cartridges See Print Cartridge Information General Refilling Policy LLL Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date The print cartridge expiration date is 18 months after the date of manufacture Methods for Identifying Print Cartridge Expiration Dates Method 1 Read the Date on the Box If the print cartridge is in a box read the Use Before date printed on the box Method 2 Read the Code on the Print Cartridge
78. r HP Toolbox MS Windows Users HP Toolbox helps you diagnose and solve common printing problems To access HP Toolbox double click the Toolbox icon in the HP DeskJet Utilities program group Then follow the symptoms and solutions that apply Note Instead of the HP Toolbox earlier versions of MS Windows printer drivers used Dr DeskJet which performed similar functions To access Dr DeskJet double click the Dr DeskJet icon in the HP DeskJet Utilities program group Then follow the symptoms and solutions that apply Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts Power On Section Power On Section See EX and EZ See CSP200 Start Turn on the printer 1 Verify the power module is plugged into a powered AC receptacle 2 Verify the power module is plugged into the printer 3 Check the power module with another printer 4 Unplug the interface cable Power light tums on Return for service P See CSP100 and Power light CSP210 customer turns on codes Yes 1 Check for obstructions or loose parts 2 Determine noise is excessive for product Return for service See No Yes p CPN100 or CPN105 Printer noisy customer codes arriage Moves amp Power Ready light on steady Control panel light s flashing Yes Return for service See CSP200 customer code
79. r Printing 0 00 in 0 0 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 3 75 in X 5 16 in 95 2 mm X 131 6 mm U S Card Stock 5 in X 8 in 127 0 mm X 203 2 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 4 75 in 7 16 in 120 6 mm X 181 9 mm ISO amp JIS A6 Cards 4 13 in X 5 83 in 105 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 3 88 in X 4 99 in 98 6 mm X 126 7 mm Japanese Hagaki Postcards 3 934 in X 5 83 in 100 mm X 148 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 00 in 0 0 mm 0 84 in 21 3 mm 0 17 in 4 2 mm 3 60 in X 4 99 in 91 6 mm X 126 7 mm Card Stock Printable Area MS Windows Black and Color Portrait Types and Sizes U S Card Stock 4 in X 6 in 101 6 mm X 152 4 mm Margins Top Margin Bottom Margin Left amp Right Margins Printable Area MS Windows Black and Color Printing 0 17 in 4 2 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 3 75 in X 5 00 in 95 2 mm X 127 0 mm U S Card Stock 5 in X 8 in 127 0 mm X 203 2 mm Top Margin Bottom Margin Left amp Right Margins Printable Area 0 17 in 4 2 mm 0 84 in 21 3 mm 0 13 in 3 2 mm 4 75
80. r port and printer cable Close or rem out any screen saver or other TSR Terminate Stay Resident software programs such as MacDisk that are open and running in the background Restart your computer Your software program is not set up for the printer Follow the instructions in your software program manual for setting up the software to run with the printer Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Printer does The wrong printer is not print selected Cont Power light is on the Form Feed light is off The problem is caused by the printer driver The printer s name does not appear in the Installed Printers list in the Printers dialog box in the MS Windows Control Panel The problem is caused by the application software or the printer driver Continued on next page Solution MS Windows Open the Printers dialog box in the MS Windows Control Panel and verify that the correct printer is selected An on screen message may ask you to open Page Setup in your application Macintosh Open the Chooser select the correct printer and close the Chooser An on screen message may ask you to open Page Setup in your application It may be necessary to reinstall the printer driver software using the instructions from the setup card Close all TSRs screen savers and other software th
81. ress Exchange Service Hewlett Packard offers an express exchange service to minimize product downtime With HP Express Exchange Service a replacement unit is available by 10 30 the next working day HP Express Exchange provides next day exchange service same as HP SupportPack but the fee is based on a per incident of repair rather than throughout the warranty period This service does not need to be purchased within 30 days of the printer purchase date To order the HP Express Exchange Service call toll free at 800 835 4747 ask for ext 524 HP SupportPack The HP SupportPack is an enhancement to the customer s original one year warranty repair service The HP SupportPack provides next day express exchange service see above for the duration of a three year warranty period This service enhancement provides customers with a cost effective and timely way to achieve quality support The HP SupportPack ordered like any other HP product is sold exclusively through resellers and is not available directly from Hewlett Packard Customers must purchase this service enhancement within 30 days of purchasing the printer The HP SupportPack is not transferable from one piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In Touch newsletter HP Customer Return Repair Service If uptime is less critical the HP Customer Return Repair Service provides maintenanc
82. rinters control panel The control panel allows the user to Select the default printer from a list of loaded printer drivers Add Microsoft printer drivers Remove unneeded printer drivers Set various printer options which may be superseded by the printer settings selected in the software application program Confirm the port which the printer is using To open the Printers control panel 1 Double click Main in the Program Manager 2 Double click Control Panel 3 Double click Printers The default printer is listed in the text box at the top of the dialog box To select a different default printer double click a printer from the list of installed printers Although the Printers control panel provides access to various printer settings like paper type and page orientation these settings are overridden by settings made from within an application The Printers control panel settings are used when an application does not specify certain defaults Because the user can connect their printer to either LPT or COM ports it is important to make sure the proper port is selected to avoid problems The steps below identify how to select change a printer port from the control panel To select a port 1 Open the Printers control panel 2 Click Connect 3 Select the port from the list The default printer name is followed by the name of the port it is connected to Microsoft Windows 3 1 comes with printer dr
83. s Do not use multiple part forms Do not use paper that is heavily textured or embossed Tips for Selecting and Using Labels The following Hewlett Packard printers support labels HP DeskJet 510 HP DeskWriter 510 HP DeskJet 520 HP DeskWriter 520 HP DeskJet 540 HP DeskWriter 540 HP DeskJet 550C HP DeskWriter 550C HP DeskJet 560C HP DeskWriter 560C HP DeskJet 600 Series HP DeskWriter 600 Series HP DeskJet 750C HP DeskJet 800 Series While label support is not officially recognized in the User s Guides the printers listed above can successfully be used if the following guidelines are STRICTLY followed Caution Failure to follow the suggestions below can permanently damage your printer The following are guidelines when using labels in HP DeskJet printers Use only Avery paper labels that are specifically designed for use with HP inkjet printers These labels are less likely to peel when inside the printer Do not use plastic or clear labels DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels Do not use ANY label material which is damaged folded curled or wrinkled in any fashion These conditions are frequent causes of jams caused by labels peeling inside the printer Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service Do not
84. s process to avoid staining your hands or Clothes with ink from the print cartridge Black print cartridges left out of the printer or storage container may experience a crusting of ink on the print cartridge nozzles Do not install a print cartridge with this crusting into the printer or in the storage container Use the following procedure to remove the crusted ink from the nose of a black print cartridge 1 Grasp the print cartridge by the green top portion of the print cartridge 2 Using a damp cloth gently and slowly wipe the dried ink off the print cartridge nozzles and into a trash container 3 Once again gently and slowly wipe any residual ink off the nozzle plate with a clean portion of the damp cloth 4 Run the print cartridge cleaning routine Refer to Troubleshooting Information Printer Diagnostic Information Print Cartridge Cleaning 5 Open the top cover and clean the wiper located near the right side of the mechanism 6 Observe the print cartridge cleaning routine printout Ifthe printout is not missing dots toward the end of the page the print cartridge is restored to operating condition lf the printout is missing dots toward the end of the printout the process did not restore the print cartridge Replace the print cartridge Clearing Clogged Nozzles If rows of dots are missing if the print cartridge contains ink and if the print cartridge cleaning procedure did not solve the problem then
85. software should not be included with the printer unless the problem relates to an accessory Notes i Inthe U S the power module should not be included with the printer unless instructed otherwise Outside of the U S the power module should be included when returning the printer for repair HP DeskJet and DeskWriter Printers Service and Support Resources e Service and Support Resources HP Support Assistant CD ROM HP Support Assistant is an on line tool providing technical information on a variety of Hewlett Packard computers and peripheral products This information is contained on a CD ROM which is updated quarterly and mailed to you as part of the subscription This system runs on any PC under MS Windows Obtaining HP Support Assistant CD ROM Country U S Canada Latin America Asia Pacific Telephone Number 1 800 457 1762 24 Hours 7 Days 01 317 364 8882 24 Hours 7 Days 1 800 457 1762 24 Hours 7 Days 31 55 384279 9 00 6 00 Monday Friday 65 740 4629 65 740 4477 8 30 5 30 Monday Friday Fax Number 317 364 8888 317 364 8888 0 800 960 273 31 55 434455 65 740 4617 65 740 4477 Mailing Address Hewlett Packard Company PO Box 4700 Crawfordsville IN 47933 USA Hewlett Packard Company PO Box 4700 Crawfordsville IN 47933 USA Hewlett Packard Company PO Box 501 7300 AM Apeldoorn The Netherlands Hewlett Pack
86. stance for peripherals during the hardware warranty of the product If the product is still under warranty the customer should call 208 323 2551 If the product is out of warranty the customer has two options The customer can call 1 900 555 1500 at 2 50 per minute The customer can call 1 800 999 1148 at 25 00 per call using VISA or MasterCard The above prices are subject to change without notice To ensure the call is dealt with quickly have the following information ready The product model number and serial number The operating system version and the configuration A description of the software installed and the accessories used HP North American Customer Support Center Assistance from the Hewlett Packard North American Customer Support Center is available Monday to Friday 7 00 AM to 6 00 PM Mountain time except Wednesday when the hours are 7 00 AM to 4 00 PM 1 303 635 1000 HP European Customer Support Center Assistance from the Hewlett Packard European Customer Support Center is available in English Monday to Friday 8 30 AM to 6 00 PM Central European time except Wednesday when the hours are 8 30 AM to 4 00 PM Int Code 31 20 682 8291 HP DeskJet and DeskWriter Printers Service and Support Resources Contacting Hewlett Packard To contact Hewlett Packard check your local telephone directory for the HP Sales and Service Office near you If you cannot find an HP office co
87. t shock or clicking or chattering noise HP DeskJet and DeskWriter Printers Printer Repair Feedback Information HP DeskJet Printer Family Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 CGT100 CGT105 CGT110 CGT115 CGT120 CGT125 CGT130 CPG115 Failure Keywords MEDIA HANDLING No Media Pick Up Multiple Pick Incomplete Load Media Jams Skewed Slanted Page Media Eject Problem Continuous Media Feed Tracks on Media PRINT IMAGE QUALITY Missing Dots Fuzzy Blurred Wavy or Unusual Print Vertical Misalignment Underlines or Streaks in Printing Incomplete Faded Print Won t Print Wrong Colors Hardware Banding Table continued on next page Customer Codes Cont Failure Description Paper envelope transparency not loading Several sheets envelopes are picked together Sheet envelope loads then stops or media slips Sheet envelope labels stuck inside of product obstruction Sheet envelope loads unevenly Sheet envelope fails to eject Continuously picks and feeds media Excessive force on pinch wheels causes tracks on media White line or streak through text or graphics partial characters Overspray of dots or print appears wavy or compressed or faded Table columns of text vertical lines are not well aligned bi directional shift Prints extra lines across media when printing self test Parts of printed characters are missing on self test or pr
88. the computer port First try another printer cable The printer has Switch off the printer disconnect the printer failed cable switch the printer on If all lights begin blinking again the printer is faulty The printout The wrong printer Verify that the proper printer driver is selected The contains garbled may be selected printer driver s name should appear in the installed or strange text printer s dialog box MS Windows or the Chooser characters such menu Macintosh as hearts or smiling faces o contains distorted graphic images The printer to 1 Switch off the printer disconnect the printer computer cable and switch the printer on conmenian dalled Print a self test or demo page If the self test page prints the printer is not the problem Reconnect the printer cable and re send the file to the printer If the printout is still garbled the problem may be with the printer cable the cable connections or the computer host Try another printer cable Try a different computer The paper does The printer did not If the software does not send automatic form feed not eject from the receive a form commands press the Form Feed key on the printer printer feed command to initiate a manual form feed Continued on next page Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Solution The colors
89. tom Margin 1 The HP DeskJet 540 printer can handle paper from 5 inches to 8 5 inches wide and from 5 83 inches to 14 inches long 2 The right margin is application dependent 3 Print skew may be visible on the last few lines Physical Specifications Printer Physical Specifications h A 13 0 in 330 mm O 7 9 in 199 mm ae 16 0 in gt 405 ain 17 2 in 20 5 in gt 2162614 436 mm 520 mm Electrical Specifications Electrical Specifications Category Specification Input Voltage 100 VAC 120 VAC 220 VAC 230 VAC or 240 VAC 10 Frequency 100 VAC 50 60 Hz 3 Hz 120 VAC 60 Hz 3 Hz 220 VAC 50 Hz 3 Hz 230 VAC 50 Hz 3 Hz 240 VAC 50 Hz 3 Hz Power Consumption Powered Off Plugged In 2 Watts Powered On Idle State 4 5 Watts Powered On Printing State 12 Watts Maximum 1 Power modules are available for each listed input voltage Refer to Power Module Information LL Environmental Specifications Environmental Specifications Category Specification Temperature Operating 5 to 4000C 41 to 1040F Non Operating 40 to 6000C 40 to 140 F Recommended Operating 15 to 350C 59 to 9500F Relative Humidity 10 to 80 RH at 3000C Altitude Operating 0 to 3048 meters 10 000 feet Non Operating 0 to 4572 meters 15 000 feet Mechanical Vibration Frequency Range 5 to 500 Hz Operating Random
90. ution Centers provide printer drivers and printer driver updates Worldwide Fulfillment Information Driver Distribution UK 0 is used only when calling within the country Asia Pacific Singapore Australia Sidney Languages Available English French Spanish Telephone Orders 970 339 7009 Mon Sat 24 Hours per day English 44 0 1429 865 511 French 44 0 1429 863 343 German 44 0 1429 863 353 ma Spanish 44 0 1429 520 012 ma Italian 44 0 1429 520 013 Mon Fri 8 30 am to 6 pm CET except Wed 8 30 am to 4 pm CET All localized languages All localized languages 65 740 4477 Mon Fri 8 30 am 5 30 pm Singapore time 612 565 6099 Mon Fri 8 30 am 5 30 pm Australian Eastern Time Fax Orders 970 330 7655 Within UK 0 1429 866 000 Outside UK 44 1429 866 000 65 740 4499 24 hours a day 7 days a week 612 519 5631 24 hours a day 7 days a week US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley CO 80623 European Fulfillment for Hewlett Packard c o Starpack International Ltd PO Box 63 Hartlepool Cleveland TS25 2YP United Kingdom Fulfillment Plus Pte Ltd No 51 Ubi Ave 3 Singapore 1440 Fulfillment Plus Pty Ltd Private Bag 75 Alexandria NSW Australia 2015 HP DeskJet and DeskWriter Printers U S Service Support Contracts e U S Service Support Contracts HP Exp
91. vice provides information about Hewlett Packard products and allows you to communicate with other Hewlett Packard users You can join CompuServe at no charge by calling a telephone number in the table below CompuServe will send you a free introductory membership immediately including information on how to access CompuServe From the CompuServe prompt type GO HP lt Enter gt HP DeskJet and DeskWriter Printers Service and Support Resources CompuServe Telephone Numbers by Country Table Country Argentina Australia Canada Chile France Germany Hong Kong Hungary Israel Japan New Zealand Portugal South Africa South Korea Spain Taiwan UK U S Venezuela Worldwide Local Call Free Phone Number 008 025240 1 800 848 8199 36 638 122 0130 3732 0120 221200 0800 446113 080 022 7400 0800 289378 1 800 848 8199 Direct Number 54 1 345 3871 61 2 410 4260 1 614 529 1349 56 2 696 8807 33 1 4714 2160 49 89 6655 0111 852 867 0118 36 1 156 5366 972 3 290466 81 3 5471 5806 61 2 410 4260 33 1 4714 2160 27 12 841 2530 82 2 411 1327 33 1 4714 2160 866 2 651 6899 44 1272 760680 1 614 529 1349 58 2 793 2984 Int Code 1 614 529 1349 HP DeskJet and DeskWriter Printers Service and Support Resources e Hewlett Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assi
92. wer Modules for power module information See Ordering Printer Options for user documentation part numbers See Ordering Printer Options for printer driver part numbers See Items Included for a listing of software included with the printer AUO N Note The color print cartridge and the print cartridge storage container are sold separately as a color kit See Supplies and Accessories for the color kit part number Software Included with the HP DeskJet 540 Printer Description Purpose Printer Driver for Microsoft Hewlett Packard s printer driver for MS Windows 3 1 Windows HP DeskJet Status Monitor Monitoring the printer status when using MS Windows 3 1 TrueType Fonts Scalable Fonts for greater impact when using MS Windows Sle HP DeskJet 540 Control Panel for DOS Access to HP DeskJet 540 printer features when using DOS applications Note For more printer driver information see Printer Driver Information Fonts Included The HP DeskJet 540 printer is shipped with the following internal fonts Available Internal Fonts Portrait and Landscape Modes Available Point Sizes Available Pitches Internal Font Character Height Horizontal Spacing Courier Upright 6 12 and 24 Point 5 10 16 67 and 20 CPI Courier Italic 6 12 and 24 Point 5 10 and 20 CPI Letter Gothic 6 12 and 24 Point 6 12 and 24 CPI Letter Gothic 4 75 9 5 and 19 Point 16 67 CPI Letter Gothic Italic 6 12 and 24
93. ystem problems the Possible Cause column in the table below is given with the most likely cause listed first If the printing system does not respond correctly after trying the first solution proceed the next etc Printing System Problems Causes and Solutions Problem Printer does not print Power light on Form Feed light off Possible Cause The printer driver is still preparing data to send to the printer The interface connection or the interface cable has failed Failure of the host computer The problem is caused by TSR programs or the application software Continued on next page Solution Wait a few minutes Some computers take several minutes of processing time before sending any data to the printer 1 2 Verify the interface cable is an approved interface cable Must conform to IEEE 1284 B standards The interface cable may be faulty Check the interface cable connections or try another interface cable Wrong interface connection For example the printer is connected to the serial port e g COM1 rather than a parallel interface port Verify the host is operating correctly by printing to another printer The computer to printer connection has failed Unplug the printer from the host computer and try printing a self test If the self test prints OK verify the host computer and interface cable are functional by printing to a different printer using the same printe

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