HP 4370 User's Manual
Contents
1. For the best results leave at least 0 25 inches 6 mm of space between the edges of the pictures Then follow the steps for scanning a picture For more information see Scan pictures Tip Use the Scan ss button on the scanner lid or in the HP Solution Center U 4 Oe to scan multiple pictures with one scan HP Scanjet 4370 Scan film This section contains information about using the transparent materials adapter TMA to scan positives including 35 mm slides and negatives For tips about scanning film see Tips for scanning transparent items Scan positives such as 35 mm slides The transparent materials adapter TMA in this model enables you to scan as many as two 35 mm slides at one time depending on orientation To scan 35 mm slides use the slide holder that is part of the built in TMA User s Manual Open the scanner lid Remove the negative strip holder if present from the slide holder Place the slides into the slide holder Insert the slides with the top of the slides pointing up and with the front of the slides facing you Close the scanner lid 47249 Note Make sure that the slides are flat and do not overlap Do not press Z the Scan Film button until the slides are loaded and the lid is closed Press the Scan Film Fla button on the scanner or click Scan Film in the HP Solution Center In the HP Scanning dialog box select Picture Select Scan positives including 35 mm slides using the TM2. darken or adjust size click Cancel in the hp copying dialog box Adjust the settings and then complete the scan If you use the HP Solution Center you can also click the Make Copies button and adjust the settings in the preview screen 1 Place the original face down on the scanner glass as indicated by the reference marks 2 Press the Copy button gq The copy is printed on the default printer EA Note There is no preview image for the copy function a scanned document or picture Use the Scan to Share button 7 to scan pictures or documents from the scanner glass and send the scans to HP Instant Share if available or to a supported e mail program as an attachment HP Instant Share is recommended for sharing pictures E mail is the recommended option for sharing single page or multiple page text documents 1 Place the original face down on the scanner glass as indicated by the reference marks 2 Press the Scan to Share button The HP Scanning dialog box appears 3 Inthe Scan to area select either HP Instant Share or E mail User s Manual Chapter 1 a Note If you select E mail you can change the file type and save options Z For more information about HP Instant Share see the onscreen Help for HP Instant Share For more information see Where to get additional information 4 Click Scan 5 When you are finished with all originals click Done After you click Done the software sends the scanned fil
3. Visit the HP Web site for product help drivers and software updates at www hp com support The HP Consumer Support Web site is available in the following languages Dutch English French German Italian Portuguese Spanish Swedish Traditional Chinese Simplified Chinese Japanese Korean Danish Finnish and Norwegian support information is available in English only 3 Use HP e support If you have access to the Internet connect with HP via e mail by going to www hp com support You will receive a personal reply from an HP Product Support technician E mail support is available in the languages listed at that Web site 4 Ifyou are a customer in the United States go to step 5 Otherwise contact your local HP dealer If your scanner has a hardware failure take it to your local HP dealer for a solution Service is free during your scanner s limited warranty period After the warranty period the dealer will guote a service charge 5 Contact the HP Product Support Center for support by phone Please consult the following Web site to check the details and conditions of phone support in your country region www hp com support As a part of HP s continuing efforts to improve phone support information services we advise you to check the HP Web site on a regular basis for new information regarding service features and delivery If you cannot solve the problem by using the above options call HP User s Manual 15 Chapter 4 16 while y
4. hardware problems Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner use the following procedure 1 Close the HP Image Zone software if it is open 2 Disconnect the cable that connects the scanner to the computer 3 Turn the computer off wait 60 seconds and then turn the computer on again 4 Reconnect the cable that connects the computer and the scanner use a different USB port on the computer if possible e Make sure that the USB cable is connected to the back of the scanner correctly The USB symbol on the end of the cable the connector should be facing up When connected correctly the USB connector will feel slightly loose When connected incorrectly the USB plug will feel overly tight e Try connecting the USB cable to a different USB port on your computer Test the scanner hardware If you think that the scanner has a hardware problem verify that the cables are firmly connected to the scanner the computer and the power source If the cables are correctly connected verify that the scanner is turned on and then test the scanner by using the following procedure 1 Disconnect the USB cable and power cable from the scanner 2 Reconnect the USB cable and power cable to the scanner User s Manual 13 Chapter 3 The carriage on the scanner will move forward and backward approximately 25 mm 1 inch and the lam
5. A If you want to preview the scanned image select the Show Preview check box on the screen or begin the scan from the HP Solution Center Click Scan Follow the instructions on the screen to finish scanning Chapter 1 The scan is sent to the destination selected in the HP Scanning dialog box 10 When finished remove the slides Place the negative strip holder back into the scanner lid for convenient storage Scan negatives To scan 35 mm negatives use the negative strip holder The negative strip holder is stored within the slide holder that is part of the built in transparent materials adapter TMA za Note You must use the negative strip holder to scan 35 mm negatives E Always return the negative strip holder to its storage place inside the slide holder in the scanner lid when done 1 Open the scanner lid and remove the negative strip holder from the slide holder 2 Slide a negative strip into the negative strip holder so that the shiny side of the negative faces you Ef Note Negatives are easily damaged Touch them only on their edges Use the blanks to fill in any unused spaces in the holder 3 Insert the negative strip holder back into the slide holder and then close the scanner lid Press the Scan Film button lij on the scanner or click Scan Film in the HP Solution Center 5 Select Picture 6 Select Scan negatives using the Transparent Materials Adapter TMA If you want to preview the
6. HP Scanjet 4370 Photo Scanner User s Manual HP Scanjet 4370 User s Manual Copyright and license 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark credits Microsoft and Windows are registered trademarks of Microsoft Corporation Contents User s Manual How to use the Scanner ioraa aeii e aiee Scanner setup and initialization Where to get additional information 2 How to use the HP Image Zone software 00aaeaakk ako 2 Front panel and accessories overview Scanning overview nn Scan pictures and documents Scan multiple pictures with one scan Scar TIM tsi oz are i Atle Ae ed el aad Na iN ein a A Make copies Share a scanned document or picture Change scan Settings ss kA eet NE A Ne eo Care and maintenance Clean the scanner glass Clean the transparent materials adapter TMA Troubleshooting ene etika o dei a eee ib a Scanner installation or se
7. Scanning dialog box Also see Preview a scanned image in the onscreen Help 1 Place the original face down on the scanner glass as indicated by the reference marks and then close the lid Ma 2 Press the Scan button lt The HP Scanning dialog box appears 3 Click Scan 4 When the scan is finished place an item on the scanner glass and then click Scan to scan another picture or click Done The software saves the scan to a subfolder in the My Scans folder located within the My Documents folder The subfolder is named for the current year and month The scanned image is also sent to HP Image Zone by default za Note If Show Preview was selected you must click the Accept button in E the preview screen to initiate the scan When prompted click Yes to scan additional pictures or click No to send the scanned image s to the specified location 4 Tip The HP Scanning software can automatically correct your pictures or 7 restore faded colors in old pictures To turn picture correction on or off select Auto Correct Photos from the Basic menu of the HP Scanning software and then choose the options you want To use this feature Show Preview must be selected Scan documents Use the Scan button 5 to scan documents The scanner scans an original document to whatever destination is selected in the HP Scanning dialog box User s Manual Chapter 1 E4 Note If you want to preview scans before they are
8. ce Occasional cleaning of your scanner helps ensure higher guality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary For all care and maintenance procedures reguired for the scanner please see the Care and maintenance section for your scanner in the onscreen Help In the HP Solution Center click Help and then select the Help section for your scanner model Routine cleaning and maintenance should include cleaning the scanner glass and the transparent materials adapter TMA A Caution Avoid placing items that have sharp edges in the scanner Doing so can damage the scanner Before placing an item on the scanner glass make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the glass Clean the scanner glass 1 Disconnect the universal serial bus USB cable and power cable from the scanner 2 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner and dry the glass with a dry soft lint free cloth Caution Use only glass cleaner Avoid abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could run to the edg
9. cons open two programs for scanning and editing your scans For information on how to use the HP Solution Center and HP Image Zone see the onscreen Help scanning pictures and documents From the HP Solution Center you can e Perform scanning and copy functions Access help and troubleshooting information e e Access HP Image Zone to edit your scans e Modify settings and preferences i rd The HP Solution Center is the program that gets you started HP Image Zone is the program to use for manipulating printing archiving and sharing your images after they have been scanned You can get to HP Image Zone from the desktop icon or through the HP Solution Center To start a scan Double click the HP Solution Center icon on the desktop click the tab for the scanner and then click on the task you want to perform 4 Note If the HP Solution Center icon is not available on the desktop click E Start click Programs or All Programs click HP and then click HP Solution Center 2 HP Scanjet 4370 Front panel and accessories overview This section presents an overview of the scanner front panel and the transparent materials adapter TMA Front panel buttons Icon Feature name Description Scan button Scans pictures graphics documents or objects Scan Film Scans transparent positives such as 35 mm slides button and negatives Scanning film requires that you use the transparent materials adapter TMA located o
10. e to HP Instant Share or to your default e mail program the preview screen to initiate the scan When prompted click Yes to scan additional pictures or click No to send the scanned image s to the specified location E4 Note If Show Preview was selected you must click the Accept button in 6 Do one of the following depending on the destination that you selected HP Instant Share choose from several options for sharing your scanned images with friends and family E mail use your default e mail program to complete and send the e mail with your scanned image attached To view the scanned image before you send the e mail double click the attachment Note To change the e mail program open the HP Solution Center EZ software from your desktop icon or from the Start menu click the scanner tab click the Settings button and then select E mail Settings The E mail Settings dialog box appears Select the e mail program that you want to use and then click OK Change scan settings You can change many scan settings from the HP Solution Center including e Button settings for the scanner front panel e Settings for the HP Solution Center scan buttons e Scan preferences such as automatic exposure For details about changing settings see Change scan settings in the HP scanning device onscreen Help For more information about the onscreen Help see How to use the HP Image Zone software 10 HP Scanjet 4370 2 Care and maintenan
11. en you insert the CD an installation interface launches automatically Choose the HP Image Zone software to install a Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet e Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector e Ifthe power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Disconnect the power cable from the scanner and turn off the computer After 60 seconds reconnect the power cable to the scanner and then turn on the computer in that order 12 HP Scanjet 4370 continued Cable type Action USB cable The USB cable is connected between the scanner and the computer e Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner e Ensure that the USB cable is securely connected between the scanner and the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics TMA cable The TMA cable is connected between the TMA in the scanner lid and the scanner base Ensure the cable is securely connected in the back of the scanner Scanner initialization or hardware problems This section contains solutions for initialization and
12. erature Operating the scanner and TMA 10 to 35 C 50 to 95 F Storage 40 to 60 C 40 to 140 F Relative humidity Operating the scanner and TMA 15 to 80 noncondensing 10 to 35 C 50 to 95 F Storage up to 90 at 0 to 60 C or 32 to 140 F 18 HP Scanjet 4370
13. es and damage the scanner 3 When you have finished reconnect the USB cable and power cable to the scanner Note For instructions about how to clean the underside of the scanner glass EZ visit www hp com support Clean the transparent materials adapter TMA Clean the TMA with a dry soft cloth If necessary lightly spray the cloth with glass cleaner and wipe the TMA User s Manual 11 3 Troubleshooting This section contains solutions for common problems with the scanner and the transparent materials adapter TMA Scanner installation or setup problems This section contains solutions for installation and setup problems Uninstall and reinstall the software The problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling the HP Scanning software To reinstall the HP Scanning software you must have the HP Image Zone software CD To uninstall the HP software that came with your scanner follow these procedures 1 Click Start click Settings and then click Control Panel in Windows XP click Start and then click Control Panel 2 Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Scanjet software Click Remove 4 Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Image Zone software 5 Reinstall using the HP Image Zone software CD that came with your scanner Wh
14. n the underside of the scanner lid a EA Copy button Scans the item and sends it to the printer to make a copy M Scan to Share Scans items for sharing Easily share pictures with button HP Instant Share or send multiple page documents as e mail attachments Transparent materials adapter TMA You can use the transparent materials adapter TMA to scan 35 mm slides or negatives For more information about the TMA see Scan film Scanning overview Start scanning in one of three ways e From the front panel buttons to get started quickly using basic functions e From the HP Solution Center to have more control during the scanning process e From other software programs Scan from the scanner front panel buttons Use the front panel buttons on the scanner for basic scanning functions such as scanning pictures and documents Instructions for using the front panel buttons are located in this manual For more advanced functions see the onscreen Help in the HP Solution Center Scan from the HP Solution Center Scan from the HP Solution Center when you want more control during the scanning process such as when you want to preview the image before the final scan use more advanced features or change scan settings User s Manual 3 Chapter 1 To start the HP Solution Center 1 Doone of the following a On the Windows desktop double click the HP Solution Center icon b On the taskbar click Start p
15. oint to Programs or All Programs point to HP and then click HP Solution Center 2 Ifyou have installed more than one HP device click the tab for the scanner The HP Solution Center shows only the functions settings and support options that are appropriate for the selected HP device Scan from other software programs You can scan an image directly into one of your software programs if the program is TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan or Import New Object If you are unsure whether the program is compliant or what the option is see the documentation for that program Scan pictures and documents Use the Scan button to scan pictures or documents quickly e Select original type document or picture e Scan pictures e Scan documents Select original type document or picture You have two choices for original type Document or Picture The scanner optimizes settings based on your choice Use the following guidelines to determine the best original type for your needs If your original consists of Select this original type Text or both text and graphics Document A printed photograph or graphic Picture Scan pictures Use the Scan button lt 8 to scan photos and graphics For scanning slides or negatives see Scan film 4 HP Scanjet 4370 Note If you want to preview scans before they are sent to their destination Ez select Show Preview in the HP
16. ormation If you have the HP Image Zone software installed you can use the onscreen Help to solve other problems with the scanner To gain access to the Help open the HP Solution Center click Onscreen Guide and then click HP Scanjet 4370 Photo Scanner Help The Help system provides information about the HP Scanjet 4370 Photo Scanner hardware as well as information about the HP Image Zone and HP Scanning software itself Also see Scan troubleshooting in the general Troubleshooting and support section of the Help 14 HP Scanjet 4370 4 Product support Accessibility Web site Customers with disabilities can get help by visiting www hp com hpinfo community accessibility prodserv HP Scanjet Web site Visit www hp com for a variety of information Learn tips for scanning more effectively and creatively Gain access to HP Scanjet driver updates and software Register your product Subscribe to newsletters driver and software updates and support alerts Purchase scanner supplies Support process The HP support process works most effectively if you perform the following steps in the order specified 1 Review the onscreen Help for the software and scanner including the Troubleshooting section Go to the software section or to the scanner specific Troubleshooting section 2 Go to the HP Consumer Support Web site for support If you have access to the Internet you can obtain a wide range of information about your scanner
17. ou are in front of your computer and scanner For faster service please be prepared to provide the following information The scanner model number located on the scanner The scanner serial number located on the scanner The computer operating system The version of the scanner software located on the scanner s CD label Messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice Telephone support is free from the date of purchase for the period specified unless otherwise noted HP Scanjet 4370 Regulatory information and product specifications This section contains regulatory information and product specifications for the HP Scanjet 4370 Photo Scanner and accessories Scanner specifications Name Description Scanner type Flatbed with transparent materials adapter TMA Size 472 mm x 298 mm x 90 mm 18 58 x 11 73 x 3 54 inches Weight 3 1 kg 6 8 Ibs Scanning element Charged coupled device Interface USB 2 0 Hi Speed Hardware 3600 x 7200 ppi hardware resolution resolution Selectable 12 dpi to 999 999 enhanced dpi at 100 percent scaling resolution AC line voltage 100 120 V 60 Hz North America 200 240 V 50 Hz Continental Europe United Kingdom Australia 100 240 V 50 Hz 60 Hz Rest of the world Power consumption and regulatory information For p
18. ower consumption data information on power supplies and regulatory information see the regulatory_supplement htm file on the HP Image Zone software CD Name Media types Transparent materials adapter TMA specifications Description Up to two 35 mm slides or two 35 mm negatives Power requirements 12 Volts 400 mA max Power consumption and regulatory information For power consumption data information on power supplies and regulatory information see the regulatory_supplement htm file on the HP Image Zone software CD User s Manual 17 Chapter 5 Environmental specifications Disposal of Waste Equipment by Users in Private Household in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Name Description Temp
19. p will turn on If the carriage does not move and the scanner lamp does not turn on a problem might exist with the scanner hardware See Product support Scanner has stopped working properly If the scanner stops scanning complete the following steps in order After each step start a scan to see if the scanner is working If the problem continues proceed with the next step 1 A cable might be loose Ensure that both the USB cable and power cable are securely connected 2 Unplug the power cable from the power source wait 60 seconds and then plug it back in wo Reboot your computer 4 A software conflict might exist on your computer You might need to uninstall and then reinstall the scanner software a e Click Start click Settings and then click Control Panel in Windows XP click Start and then click Control Panel Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Scanjet software Click Remove Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Image Zone software Click Remove 5 Reinstall using the HP Image Zone software CD that came with your scanner When you insert the CD an installation interface launches automatically Choose the HP Image Zone software to install If the scanner still does not work visit www hp com support or contact HP Customer Support Additional troubleshooting inf
20. scanned image select the Show Preview check box on the screen or begin the scan from the HP Solution Center 8 HP Scanjet 4370 7 Click Scan 8 Follow the instructions on the screen to finish scanning The scan is sent to the destination selected in the HP Scanning dialog box 9 When finished remove the negative strip Place the negative strip holder back into the scanner lid for convenient storage Tips for scanning transparent items e To scan items larger than those that the transparent materials adapter TMA accepts place the transparency on the scanner glass place a white sheet of paper on top of the transparency and then scan as usual e When scanning a 35 mm slide or negative the scanner software automatically enlarges the image to approximately 10 cm x 15 cm 4 x 6 inches If you want the final image to be larger or smaller use the Resize tool in the scanner software to set the scaling to the final size that you select The scanner will scan the item to the size that you select and adjust the scan resolution as appropriate e Toscan positives such as 35 mm slides or negatives by using the TMA press the Scan Film button Eg or click Scan Film in the HP Solution Center Make copies Share Use the Copy button k to scan an original and send it to a printer The front panel Copy button is optimized to scan and print a duplicate of what is on the scanner glass If you want to change the image such as lighten
21. sent to their destination select Show Preview in the HP Scanning dialog box or begin your scan from the HP Solution Center Also see Preview a scanned image in the onscreen Help Place the original face down on the scanner glass as indicated by the reference mark Press the Scan button ss The HP Scanning dialog box appears Under the What are you scanning heading click Document and then select one of the following options Color This is the default setting Grayscale converts any colored original to grayscale and creates a smaller file size than the Color option Black amp White the best setting for scanning a black and white graphic but not suitable for color or grayscale originals if you want to preserve detail Click Scan When you are finished with that page place the next page on the glass and click Scan to scan another document or page When you are finished with all pages click Done After you click Done the software sends the scanned file to the specified location Note If Show Preview was selected you must click the Accept button in EZ the preview screen to initiate the scan When prompted click Yes to scan additional pages or click No to send the scanned page s to the specified location Scan multiple pictures with one scan You can scan multiple pictures at the same time from the scanner glass Arrange the pictures that you want to scan on the HP scanning device glass
22. tup problems aaaaeaaa kakaa Scanner initialization or hardware problems Productsupport soao feae ono ai dei Ein Accessibility Web site HP Scanjet Website sis sist css ija oja io odd eed Support pro eSss eta odan dodoa aloe KE Ib PE EP Vedo dn ind on vadi Regulatory information and product specifications Scanner specifications ssie spe eav sela ee dg da ASE Abe vici Transparent materials adapter TMA specifications Environmental Specifications eee 4 How to use the scanner This manual describes how to use the HP Scanjet 4370 Photo Scanner and its accessories resolve installation problems and reach customer support Scanner setup and initialization To set up your scanner and install the scanning software see the setup poster shipped with your scanner Where to get additional information More information about the scanner and software can be found in the onscreen Help If you have installed the HP Image Zone software that came with the scanner double click the HP Solution Center icon on your desktop and then click Onscreen Guide Macintosh Users See the onscreen Help in the Macintosh HP Image Zone software for information about scanning procedures How to use the HP Image Zone software When you install the HP Image Zone software you will have two icons on your desktop These i
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