HP 435816-001 User's Manual
Contents
1. Step 4 Set up the software D After the computer is turned on it will go through software setup Follow the on screen instructions to set up the software Note the following points After you respond to the setup prompt you must complete the entire setup process without interruption Setup time varies E During software setup the computer may pause periodically for several minutes These normal pauses are indicated by an hourglass icon CAUTION If you are prompted to select an operating system language choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup To register the operating system and the computer during software setup the computer must be connected by an RJ 45 network cable to an existing network that has access to the Internet If you do not register during software setup you can do so at any time after software setup is complete For more information about connecting to the Internet refer to Appendix A Connect to the Internet from your home in this guide Step 5 Create recovery discs recommended You can create a set of recovery discs of your full factory image using HP Backup amp Recovery Manager You can use the recovery discs to start up boot the computer and restore the operating system and software programs to factory settings in case of system failure or instability Refer to Appen2. power 2 4 country specific modem adapter 1 2 D devices external troubleshooting 4 6 display release latch identifying 2 3 display switching image 4 3 docking connector identifying 2 7 drive light identifying 2 2 2 3 E environmental specifications C 1 external devices troubleshooting 4 6 external monitor port identifying 2 6 F fingerprint reader identifying 2 2 firewalls 3 2 H hard drive bay identifying 2 7 Help and Support 4 7 Hibernation 4 3 humidity specifications C 1 l IEC 60950 compliance 3 4 image switching among display devices 4 3 info button identifying 2 2 inserting the battery 1 4 internal microphone identifying 2 2 Internet access A 2 J jacks audio in microphone 2 4 audio out headphone 2 4 RJ 11 modem 2 5 RJ 45 network jack 2 6 S Video out 2 6 L labels service tag 4 8 LAN local area network 3 5 latches battery release 2 7 display release 2 3 lights battery 1 6 2 2 2 3 drive 2 2 2 3 power 1 7 2 2 2 3 wireless 2 2 2 3 locating user guides 3 8 M Media Card Reader identifying 2 5 memory module compartment identifying 2 7 Index 2 Getting Started Index modem setting up Internet service A 2 surge protection 3 2 modem cable 1 2 monitor external 4 3 4 6 network jack 2 6 network connecting computer to 3 5 New Connection Wizard A 2 O operating environment specifications C 1 op
3. Create or manage backups and then click Next 4 Click Back up user created files and folders and then click Next 5 Follow the on screen instructions Backing up the entire hard drive When you perform a complete backup of the hard drive you are saving the full factory image including the Windows operating system software applications and all personal files and folders Q A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create Q This process may take over an hour depending on your computer speed and the amount of data being stored B 4 Getting Started Backup and recovery To back up your entire hard drive 1 Select Start gt All Programs gt HP Backup amp Recovery gt Backup amp Recovery Manager 2 Click Next 3 Click Create or manage backups and then click Next 4 Click Create or manage Entire Drive Backups and then click Next 5 Follow the on screen instructions Creating recovery points When you back up modifications since your last backup you are creating system recovery points This allows you to save a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system Q The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subs
4. anager to create an entire drive backup as soon as you set up your computer HP Backup amp Recovery Manager helps you with the following tasks for safeguarding your information and restoring it in case of a system failure MH Recovering important files This feature helps you reinstall important files without performing a full system recovery Performing a full system recovery With HP Backup amp Recovery Manager you can recover your full factory image if you experience system failure or instability HP Backup amp Recovery Manager works from a dedicated recovery partition on the hard drive or from recovery discs you create Performing a recovery from the recovery discs To perform a recovery from the recovery discs follow these steps 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Getting Started B 7 Backup and recovery Performing a recovery from the hard drive There are 2 ways to initiate a recovery from the hard drive M From within Windows MH From the recovery partition Initiating a recovery in Windows To initiate a recovery in Windows follow these steps 1 Back up all personal files 2 Select Start gt All Programs gt HP Backup amp Recovery gt Backup amp Recovery Manager 3 Click Next 4 Click Perform a recovery and then click Next 5 Follow the on screen instruction
5. ation or system failure Protecting the computer from viruses When you use the computer for e mail network or Internet access you expose it to computer viruses that can disable the operating system applications or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer M Your version of Norton Internet Security includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing extended update service M For information about using and updating Norton Internet Security and for purchasing extended update service select Start gt All Programs gt Norton Internet Security gt Help and Support MH To access Norton Internet Security select Start gt All Programs gt Norton Internet Security Getting Started 3 1 Next steps Protecting your system files The HP Backup amp Recovery Manager provides several ways to back up the system and to recover optimal system functionality Refer to Appendix B Backup and recovery for additional information Protecting your privacy When you use the computer for e mail network or Internet access it is possible for unauthorized p
6. ck tour Right side components Component Component Media Card Reader Optical drive select models only USB ports 2 RJ 11 modem jack select models only Getting Started 2 5 Quick tour Rear components BOS Component Component Security cable slot External monitor port RJ 45 network jack S Video out jack select models only 2 6 Getting Started Quick tour Bottom components Component Component Bluetooth compartment Battery release latches 2 select models only Vents 3 Docking connector select models only Accessory battery connector Memory module compartment WLAN module compartment select models only SIM slot select models only Battery bay Hard drive bay Getting Started 2 7 Quick tour Wireless antennae select models only ia epee Goa ET Qa _ ea et 1 Component Component WLAN antennae 2 WWAN antenna select models only select models only The antennae are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennae free from obstructions 2 8 Getting Started 3 Next steps Protecting the computer The information in this section explains how your computer can be protected from damage caused by a virus a security breach a power surge unsafe oper
7. ct Start gt Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline M Contact technical support for further assistance Getting Started 4 1 Troubleshooting Quick troubleshooting The computer is unable to start up To turn on the computer press the power button When the computer is turned on the power light turns on If the computer and the power light are not turned on when you press the power button adequate power may not be available to the computer The following suggestions may help you determine why the computer will not start up If the computer is plugged into an AC outlet be sure that the AC outlet is providing adequate power by plugging another electrical device into the outlet If the power light on the front of the computer is blinking rapidly replace the AC adapter with one having a higher power rating and then plug the adapter into an AC outlet Q Use only the AC adapter provided with the computer or one approved for this computer If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power try the following procedures in the sequence provided A Ifthe battery light on the f
8. dix B Backup and recovery for detailed instructions Getting Started 2 Quick tour Identifying required hardware Q Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features included on most computer models Getting Started 2 1 Quick tour Top components QO aa RA foo CEE EE E ee Zz XD CO VO EN NU NU EU PO HE ba oo DOAS Component Component Power button Internal microphone select models only Power lights 2 TouchPad scroll zone Info button Fingerprint reader select models only select models only Wireless button Right TouchPad button Wireless lights 2 Left TouchPad button Presentation button Drive light select models only Volume mute button Battery light Volume scroll zone TouchPad select models only 2 2 Getting Started Quick tour Front components ODG Component Wireless light Component Drive light Power light Speakers 2 Battery light Display release latch Getting Started 2 3 Quick tour Left side components o Component Component Power connector Audio in microphone jack Vent 1394 port select models only USB ports 2 PC Card slot Audio out headphone jack 2 4 Getting Started Qui
9. e Help For information on connecting the computer to the Internet refer to Appendix A Connect to the Internet from your home Getting Started 3 5 Next steps Installing additional hardware and software Identifying and installing hardware To see a list of hardware installed on the computer follow these steps 1 Select Start gt Computer gt System properties 2 In the left pane click Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Refer to Windows online Help for more information You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the hardware manufacturer to install the device and any required drivers Locating and installing software The computer includes software that is provided in the following forms E Preinstalled on your hard drive To see a list of the ready to use software preinstalled on the computer follow these steps 1 Click Start gt All Programs 2 Click the program you want to open 3 6 Getting Started Next steps EH Provided on a CD or DVD To install a software program from a disc follow these steps 1 Insert th
10. e disc into your optical drive 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if prompted to do so E Preloaded software This is software provided on the hard drive but not ready to use To locate or install preloaded software or drivers follow these steps 1 Select Start gt All Programs gt Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to install Q For details about using software included with the computer refer to the software manufacturer s instructions which may be provided on disc as online Help files or on the manufacturer s Web site Updating the software installed on the computer Most software including the operating system is updated frequently by the manufacturer or provider Important updates to the software included with the computer may have been released since the computer left the factory Getting Started 3 7 Next steps Some updates may affect the way the computer responds to optional software or external devices Many updates provide security enhancements Update the operating system and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system and other software provided on the computer select Start gt Help and Support Finding the user guides User gu
11. equent recovery points make a copy of changes made after that time HP recommends that you create recovery points at the following times MH Before you add or extensively modify software or hardware MH Periodically whenever the system is performing optimally Q Recovering to an earlier recovery point does not affect data files or e mails created since that recovery point Getting Started B 5 Backup and recovery To create a system recovery point 1 Select Start gt All Programs gt HP Backup amp Recovery gt Backup amp Recovery Manager 2 Click Next 3 Click Create or manage backups and then click Next 4 Click Create or manage Recovery Points and then click Next 5 Follow the on screen instructions Scheduling backups Use HP Backup Scheduler to schedule backups for the entire system for recovery points or for specific files and folders With this tool you can schedule backups at specific intervals daily weekly or monthly or at specific events such as at system restart or when you dock to an optional docking station select models only To schedule backups 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup Scheduler 2 Follow the on screen instructions B 6 Getting Started Backup and recovery Performing a recovery Q You can only recover files that you have previously backed up HP recommends that you use HP Backup amp Recovery M
12. erating system version number 4 8 optical drive identifying 2 5 overheating computer 3 4 4 5 P PC Card slot identifying 2 4 ports 1394 2 4 external monitor 2 6 USB 2 4 2 5 power running the computer on battery 1 6 turning on computer 1 7 4 2 power button identifying 2 2 power connector identifying 2 4 using 1 5 power cord connecting 1 5 identifying 1 2 power light 1 7 4 2 power lights identifying 2 2 2 3 power surge 3 2 presentation button identifying 2 2 printer 4 6 Product Id 4 8 rated input power specifications C 2 registration number operating system 4 8 regulatory information notices 3 4 Regulatory Safety and Envi ronmental Notices 3 4 RJ 11 modem jack identifying 2 5 RJ 45 network jack identifying 2 6 S Safety and Comfort Guide 3 3 scroll zone TouchPad 2 2 serial number computer 4 8 service tag 4 8 seurity cable slot identifying 2 6 SIM slot identifying 2 7 Sleep 4 3 slot SIM 2 7 Getting Started Index 3 Index software antivirus 3 1 setup 1 8 updates 3 7 speakers identifying 2 3 specifications operating environment C 1 rated input power C 2 S Video out jack identifying 2 6 T technical support 4 8 temperature safety considerations 3 4 specifications C 1 troubleshooting 4 5 TouchPad buttons identifying 2 2 TouchPad identifying 2 2 TouchPad scroll zone identifying 2 2 traveling with computer C 2 t
13. ered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V de 3 5 A 65 W Operating current 3 5A This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms C 2 Getting Started 1394 port identifying 2 4 A AC adapter connecting 1 5 identifying 1 2 accessory battery connector identifying 2 7 altitude specifications C 1 antivirus software 4 4 audio in microphone jack identifying 2 4 audio out headphone jack identifying 2 4 battery charging 1 6 indentifying 1 2 inserting 1 4 battery bay identifying 2 7 battery light behavior 1 6 identifying 2 2 2 3 battery release latch identifying 2 7 bays battery 2 7 hard drive 2 7 Index Bluetooth 3 5 Bluetooth compartment identifying 2 7 buttons info 2 2 power 1 7 2 2 presentation 2 2 TouchPad 2 2 volume mute 2 2 wireless 2 2 C cables and cords power 4 2 compartments Bluetooth 2 7 memory module 2 7 WLAN 2 7 computer turn off 3 8 turn on 1 6 computer viruses 4 4 connecting the computer to external power 1 5 connecting to a computer network 3 5 Getting Started Index 1 Index connectors accessory battery 2 7 docking 2 7
14. ersons to obtain information about you or the computer To optimize the computer s privacy protection features observe these practices Keep the operating system and software updated Many software updates contain security enhancements Use a firewall Firewall software monitors incoming traffic on the computer to block messages that do not meet specific security criteria Some firewalls also monitor outgoing traffic Protecting the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm observe these practices Plug the computer power cord into an optional high quality surge protector Surge protectors are available from most computer or electronics retailers During an electrical storm either run the computer on battery power or shut down the computer and unplug the power cord If applicable to your location provide surge protection on the modem cable that connects the modem to a telephone line Telephone line surge protectors are available from most computer or electronic retailers in some regions Getting Started Next steps Using the computer safely WARNING To reduce the risk of electric shock or damage to your equipment observe these practices M Plug the power cord into an AC outlet that is easily accessible at all times M Disconnect power from the computer by unplugging the power cord from the AC outlet no
15. geographic areas while the computer is in motion such as in a car or train WWAN capability requires an integrated HP Broadband Wireless Module select models only and service from a mobile network operator For information on activating broadband wireless service refer to the mobile network operator information included with your computer or see the HP Web site at http www hp com go broadbandwireless English only E Dial up You can access the Internet by dialing in to a service provider using a modem cable connected to the RJ 11 modem jack Getting Started A 3 Backup and recovery Creating recovery discs After setting up the computer for the first time be sure to create a set of recovery discs of the full factory image The recovery discs are used to start up boot the computer and recover the operating system and software to factory settings in case of system instability or failure Note the following guidelines before creating recovery discs M You will need high quality CD R DVD R or DVD R media purchased separately Q Formatted DVD RW discs and DVD RW double layer discs are not compatible with HP Backup amp Recovery Manager M The computer must be connected to AC power during the process M Only one set of recovery discs can be created per computer E Number each disc before inserting it into the optical drive of the computer MH If necessary you can cancel the disc creation before you have fin
16. his procedure try the following emergency shutdown procedures in the sequence provided CAUTION Using one of the following emergency shutdown procedures will result in the loss of unsaved information M Press ctrl alt delete Then in the lower right corner of the screen click the Power button M Press and hold the power button for at least 5 seconds MH Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Then be sure to keep all vents free from obstructions while you are using the computer CAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow Q The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Getting Started 4 5 Troubleshooting An external device is not working Follow these suggestions if an external device does not function as expected Turn on the dev
17. ice as instructed in the device user guide Some devices may not be powered by the computer and must be turned on before the computer is turned on Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is an older one is compatible with your operating system For compatibility information refer to the device manufacturer s Web site Be sure that the correct drivers are installed and updated Drivers may be available on a disc included with the device or on the device manufacturer s Web site For more information about updating drivers select Start gt Help and Support The WLAN connection is not working Ifa WLAN connection is not working as expected follow these suggestions Be sure that the wireless light on the computer is on If the light is off press the wireless button to turn it on Be sure that the computer wireless antennae are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and the lights are on 4 6 Getting Started Troubleshooting MH If applicable be sure that the wireless router access point is turned on and properly connected to the DSL or the cable modem Disconnect and then reconnect all cables and turn the power off and then back on Q For information on setting up a home wireless network connection visit http www hp com go techcen
18. ides regulatory and safety notices and other information resources about using the computer are available through Help and Support To access the user guides Select Start gt Help and Support gt User Guides Turning off the computer correctly Whenever possible turn off the computer by using the standard shutdown procedure 1 Save your work and close all open applications 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down 3 8 Getting Started Next steps If you are unable to turn off the computer with these procedures try the following emergency shutdown procedures in the sequence provided CAUTION Using one of the following emergency shutdown procedures will result in the loss of unsaved information M Press ctrl alt delete Then in the lower right corner of the screen click the Power button M Press and hold the power button for at least 5 seconds MH Disconnect the computer from external power and remove the battery Getting Started 3 9 4 Troubleshooting Troubleshooting resources If you experience computer problems perform these troubleshooting steps in the order provided until the problem is resolved MH Refer to Quick troubleshooting the next section in this chapter M Access additional information about the computer and Web site links through Help and Support Sele
19. ished creating the recovery discs The next time you select Create a set of recovery discs Recommended you will be prompted to continue the disc creation Getting Started B 1 Backup and recovery To create a set of recovery discs 1 Select Start gt All Programs gt HP Backup amp Recovery gt Backup amp Recovery Manager 2 Click Next 3 Click Create a set of recovery discs Recommended and then click Next 4 Follow the on screen instructions Backing up your information D You can only recover files that you have previously backed up HP recommends that you use HP Backup amp Recovery Manager to create an entire drive backup as soon as you set up your computer With HP Backup amp Recovery Manager you can perform the following tasks E Backing up your information regularly to protect your important system files MH Creating system recovery points that allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state M Scheduling backups at specific intervals or events When to back up M Onaregularly scheduled basis Q Set reminders to back up your information periodically MH Before the computer is repaired or restored MH Before you add or modify hardware or software B 2 Getting Started Backup and recovery Back up suggestions Create a set of recovery discs using HP Backup amp Recovery Manager Create system recovery p
20. mputer d To display the service tag information on the computer screen select Start gt Help and Support gt System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registration number To display the operating system version number and registration number select Start gt Help and Support gt System Information On some models the registration number may be identified in the Operating System table as the Product Id 4 8 Getting Started A Connect to the Internet from your home The computer includes hardware and software that allows you to connect to the Internet Before you can access the Internet you must choose an Internet service provider ISP and choose the type of Internet connection you want such as broadband wired or wireless or dial up Q Internet hardware and software features vary depending on the computer model and your location Choosing an ISP You must set up Internet service before you can connect to the Internet The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an existing account Getting Started A 1 Connect to the Internet from your home Using the New Connection Wizard D The Ne
21. oints using HP Backup amp Recovery Manager and periodically copy them to disc Store personal files in the Documents folder and back up these folders periodically Back up templates stored in their associated programs Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit gt Paste Q Before you can perform backup and recovery procedures the computer must be connected to external power Q Drivers utilities and applications installed by HP can be copied to a CD or to a DVD using HP Backup amp Recovery Manager Getting Started B 3 Backup and recovery Backing up specific files or folders You can back up specific files or folders to the recovery partition on the hard drive to an optional external hard drive or to optical discs CDs or DVDs Q This process will take several minutes depending on the file size and the speed of the computer To back up specific files or folders 1 Select Start gt All Programs gt HP Backup amp Recovery gt Backup amp Recovery Manager 2 Click Next 3 Click
22. ra invent Getting Started HP Business Notebook PC Document Part Number 435816 001 March 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows Tagged for Accessibility Copyright 2007 Hewlett Packard Development Company L P Windows is a U S registered trademark of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express Warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Business Notebook PC First Edition March 2007 Document Part Number 435816 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Contents 1 First time setup Identifying required hardware 1 1 Setting up the computer 1 3 Step 1 Insert the battery 1 4 Step 2 Connect the computer to external power 1 5 Step 3 Turn on the computer 1 6 Step 4 Set up the software 1 8 Step 5 Create recovery di
23. rmally 4 4 The computer is turned on but not responding 4 4 The computer is unusually warm 4 5 An external device is not working 4 6 The WLAN connection is not working 4 6 Help and SUpport 4 7 Contacting technical support 4 8 Connect to the Internet from your home Choosing an ISP osc coc ean diene nas ada ikani KARA A 1 Using the New Connection Wizard A 2 Choosing the type of Internet connection A 2 Getting Started Contents B Backup and recovery Creating recovery discs B 1 Backing up your information B 2 When to back Up s sais dessus B 2 Back up suggestions B 3 Backing up specific files or folders B 4 Backing up the entire hard drive B 4 Creating recovery points B 5 Scheduling backups B 6 Performing a recovery B 7 Performing a recovery from the recovery discs B 7 Performing a recovery from the hard drive B 8 C Specifications Operating environment C 1 Rated input power C 2 Index Getting Started v L First time setup Identifying required hardware To set up the computer for the first time you will need the comp
24. ront of the computer is blinking the battery has reached a low battery level which may not allow the computer to start up Plug the computer into an AC outlet using the AC adapter start the computer and allow the battery to charge 1 Remove the primary battery and optional accessory battery if applicable and plug the computer into an AC outlet using the AC adapter If you can turn the computer on one of the batteries may need to be replaced 4 2 Getting Started Troubleshooting The computer screen is blank If the computer is on but the screen is blank the computer may be in the Sleep state or in Hibernation the computer may not be set to display the image on the computer screen or the display switch may not be functioning properly Try the following suggestions to resolve the issue MH To exit Sleep or Hibernation briefly press the power button Sleep and Hibernation are energy saving features that can turn off the display Sleep and Hibernation can be initiated by the system while the computer is on but not in use or when the computer has reached a low battery level To change these and other power settings select Start gt Control Panel gt System and Maintenance gt Power Options M To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the computer screen or the ex
25. roubleshooting display problems 4 3 external device problems 4 6 Hibernation or Sleep problems 4 3 overheating problems 4 5 resources 4 1 software problems 4 4 virus problems 4 4 wireless network problems 4 6 turning off computer 3 8 turning on computer 1 6 4 2 U updates software 3 7 USB ports identifying 2 4 2 5 user guides 3 8 V vents identifying 2 4 2 7 precautions 4 5 viruses antivirus software 3 1 computer 4 4 volume mute button identifying 2 2 volume scroll zone identifying 2 2 W wireless button identifying 2 2 wireless lights identifying 2 2 2 3 WLAN wireless local area network 3 5 WLAN antennae identifying 2 8 WLAN module compartment 2 7 WWAN wireless wide area network 3 5 WWAN antenna 2 8 Index 4 Getting Started
26. s Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition follow these steps 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow the on screen instructions B 8 Getting Started C Specifications Operating environment The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments Factor Metric U S Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia ss 15mto3 048m_ 50ftto 10 000 ft _ Nonoperating 14 7 to 4 4 psia 15mto 12 192m 50 ft to 40 000 ft Pounds per square inch absolute psia is a unit of measurement for altitude Getting Started C 1 Specifications Rated input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source Although the computer can be pow
27. scs recommended 1 8 2 Quick tour Identifying required hardware 2 1 Top components 2 2 Front components 2 3 Left side components 2 4 Right side components 2 5 Rear components 2 6 Bottom components 2 7 Wireless antennae select models only 2 8 Getting Started iii Contents Next steps Protecting the computer 3 1 Protecting the computer from viruses 3 1 Protecting your system files 3 2 Protecting your privacy 3 2 Protecting the computer from power surges 3 2 Using the computer safely 3 3 Connecting to a computer network 3 5 Installing additional hardware and software 3 6 Identifying and installing hardware 3 6 Locating and installing software 3 6 Updating the software installed on the computer 3 7 Finding the user guides 3 8 Turning off the computer correctly 3 8 Troubleshooting Troubleshooting resources 4 1 Quick troubleshooting 42 The computer is unable to start up 4 2 The computer screen is blank 4 3 Software is functioning abno
28. t by unplugging the power cord from the computer if provided with a 3 pin attachment plug on your power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature WARNING To reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important electrical and mechanical safety information This guide is available on the Web at http Awww hp com ergo and in Help and Support To access the guide in Help and Support select Start gt Help and Support gt User Guides Getting Started 3 3 Next steps WARNING To avoid potential discomfort or burns do not block the air vents or place the computer on your lap for extended periods Also do not allow the AC adapter to contact the skin for extended periods during operation The computer is designed to run demanding applications at full power As a result of increased power consumption it is normal for the computer and the AC adapter to feel warm or hot when used continuously The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 WARNING To red
29. ter wireless English only Q For information on activating broadband wireless service refer to the mobile network operator information included with your computer Help and Support If the preceding questions and solutions did not address your problem access Help and Support by selecting Start gt Help and Support Help and Support provides the following assistance Information about the computer such as model and serial number installed software hardware components and specifications Answers to questions about using the computer Product information to help you learn to use the computer and operating system features Updates for the operating system device drivers and software provided on the computer Checkups for computer functionality Automated and interactive troubleshooting repair solutions and system recovery procedures Links to community forums of IT experts Getting Started 4 7 Troubleshooting Contacting technical support If the computer is connected to the Internet select Start gt Help and Support gt Contact support to get online help or to access the technical support telephone numbers For the fastest possible resolution of your problem have the computer and the following information available when you call or e mail Product name located on the display or keyboard Serial number s n listed on the service tag 1 The service tag label is on the bottom of the co
30. ternal display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external display devices and simultaneous display on all devices M Press the display switch on the computer to be sure that it moves freely The display switch is normally located on the upper left corner of the keyboard Getting Started 4 3 Troubleshooting Software is functioning abnormally Follow these suggestions if the software becomes unresponsive or responds abnormally E Restart the computer by clicking Start clicking the arrow next to the Lock button and then clicking Restart If you cannot restart the computer using this procedure refer to the next section The computer is turned on but not responding Runa virus scan For information about using the antivirus resources on the computer refer to Protecting the computer from viruses in Chapter 3 Next steps The computer is turned on but not responding If the computer is turned on but not responding to software or keyboard commands turn off the computer by using the standard shutdown procedure 1 Save your work and close all open applications 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down 4 4 Getting Started Troubleshooting If you are unable to shut down the computer with t
31. tery bay until it is seated The battery release latches automatically lock the battery into place 1 4 Getting Started First time setup Step 2 Connect the computer to external power Q Power cords and AC outlets vary in appearance by region and country To connect the computer to external AC power 1 Plug the AC adapter into the power connector on the computer 2 Plug the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet q _ P Po as a Getting Started 1 5 First time setup When the computer receives AC power the battery begins to charge and the battery light on the front of the computer turns on When the battery is fully charged the battery light turns off Leave the computer connected to external power until the battery is fully charged and the battery light turns off Q A partially charged new battery can run the computer after software setup is complete but battery charge displays will not be accurate until the new battery has been fully charged Step 3 Turn on the computer To open the computer 1 Slide the display release latch to the right to release the display 2 Raise the display 1 6 Getting Started First time setup To turn on the computer Press the power button The power light on the power button turns on Getting Started 1 7 First time setup
32. uce potential safety issues use only the AC adapter or battery provided with the computer a replacement AC adapter or battery provided by HP or a compatible AC adapter or battery purchased as an accessory from HP For more safety and regulatory information and for battery disposal information refer to the Regulatory Safety and Environmental Notices located in Help and Support To access the notices in Help and Support select Start gt Help and Support gt User Guides 3 4 Getting Started Next steps Connecting to a computer network The computer may have the following networking capabilities MH Local area network LAN M Wireless local area network WLAN M Wireless wide area network WWAN E Bluetooth If you plan to connect the computer to a home office LAN or WLAN refer to Help and Support for information on networking If you need assistance to connect to a company LAN or WLAN contact your network administrator Q The computer display must be open before you can connect to a wireless network For information on activating broadband wireless service refer to the mobile network operator information included with your computer If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and cameras For information on using a Bluetooth device refer to Bluetooth onlin
33. uter the AC adapter the power cord and the primary battery Q Components included with the computer may vary by region and by model Getting Started 1 1 First time setup Component Component Power cord Country specific modem adapter select models only AC adapter Modem cable select models only optional for setup Primary battery Q Use only the AC adapter provided with the computer or one approved for this computer Q Unless you use dial up networking the modem cable is optional for setup 1 2 Getting Started First time setup Setting up the computer Computer setup involves the following tasks 1 Inserting the battery into the computer 2 Connecting the computer to external power Q The battery begins to charge 3 Turning on the computer 4 Setting up the software 5 Creating recovery discs recommended Refer to Appendix B Backup and recovery for instructions CAUTION Reduce the risk of file corruption by observing the following practices during the hardware and software setup procedures M Do not unplug the computer from external power M Do not shut down the computer or initiate Sleep or Hibernation Getting Started 1 3 First time setup Step 1 Insert the battery To insert a primary battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery into the bat
34. w Connection Wizard works under the following conditions M You already have an account with an ISP M You have a disc from an ISP MH You do not have an Internet account and would like to select an ISP from the list provided within the wizard M You have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address and POP3 and SMTP settings To access the New Connection Wizard select Start gt Help and Support If you are prompted within the wizard to choose between enabling or disabling the Windows Firewall choose to enable the firewall Choosing the type of Internet connection You can choose one or more of the following methods to connect to the Internet Broadband service High speed Internet access is provided by an ISP through one of the following services D Cable modem 1 Digital Subscriber Line DSL D Satellite 1 Other services Broadband service may require additional hardware and or software provided by the ISP Getting Started Connect to the Internet from your home E WLAN Internet connection through a WLAN requires broadband wired service with an ISP as well as a wireless router purchased separately To learn about setting up wireless access see the HP Web site at http www hp com go techcenter wireless English only E WWAN This broadband wireless connection allows your computer to stay connected to the Internet over large
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