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HP 410 Digital Copier Printer Reference Guide

1. 27 restore factory defaults 27 print a menu settings report 27 print report and maintenance menu options 28 6 troubleshooting help 29 hp digital copier troubleshooting tips 29 print cartridge problems 30 paper problems 30 copying problems 33 hp digital copier printer error messages 36 7 support and warranty information 39 support services 39 warranty information 42 hewlett packard limited global warranty statement 43 contents hp digital copier printer 410 iv 8 technical information 47 copy specifications 47
2. 9 set the paper size 10 4 use copying features 11 make copies 11 perform special copy jobs 14 stop copying 19 copy setup menu options 19 5 maintain your hp digital copier printer 21 clean the glass 21 clean the adf glass 21 clean the document backing 21 clean the exterior 22 maintain the print cartridges 22 set the language and country region 26 set the power save time 26 set scroll speed 27 set the front panel view angle
3. Print a Self Test Report See print a self test report on page 22 for information on printing this report Make a color copy Be prepared to describe your problem in detail 5 Call HP Customer Support Be near your unit when you call hp digital copier printer 410 chapter 7 40 call in the U S during warranty Call 208 323 2551 U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week Days and hours of support may change without notice This service is free during the warranty period however your standard long distance phone charges still apply A fee may apply outside the warranty period call elsewhere in the world The numbers listed below are current as of the printing date of this guide For a list of current international HP Support Service numbers visit this address and choose your own country region or language http www hp com support For Korea you can visit this address http www hp co kr For Japan you can visit this address http www hp com jp You can call the HP support center in the following countries or regions If your country region is not listed contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services Support service is free during the warranty period however your standard long distance phone charges will apply In some cases a flat fee per single incident will also apply Fo
4. Original Fit to Page hp digital copier printer 410 chapter 4 16 copy multiple copies of an original on one page You can place multiple copies of an original on one page by selecting a photo size and then selecting the number of copies you want There are several common photo sizes available from the Image Size option which you access from the Special Features button 1 Load the original on the glass 2 Load the appropriate paper 3 Press Special Features until Image Size appears 4 Press until the desired photo size appears and then press Enter Tip The photo sizes that are available vary depending on the country region you selected when you set up your copier 5 When How Many appears press to select the number of images that will fit on a page and then press Enter You will have a choice of 1 on a page or the maximum number that will fit Some larger sized originals do not prompt you for a number of images 6 Press Start Copy Black or Start Copy Color Tip If the number of copies of the photo on a single page does not come out as expected try turning the original on the glass 90 degrees and start the copy again copy two originals on one page You can copy two different letter or A4 sized originals on one page using the 2 on 1 feature The copied images will appear side by side on the page in a landscape format Original Copy Two Originals Two originals on one page reference guide
5. Tip If you do not wish to change the reduction enlargement percentage press Enter after you have selected the amount of MarginShift you want 5 Press Start Copy Black or Start Copy Color Original MarginShift hp digital copier printer 410 chapter 4 18 make a poster When you use the Poster feature you divide your original into sections and then enlarge the sections so you can assemble them into a poster Tip You can print a poster from a file on your computer For more information see print a poster in the HP Digital Printer Copier 410 Printing Guide 1 Load the original on the glass Tip You cannot use the automatic document feeder ADF when making a poster 2 Load the appropriate paper in the main tray 3 Press Special Features until Poster appears The option Poster 2 pages Wide appears by default 4 Press to select how wide you want the poster to be and then press Enter 5 Press Start Copy Black or Start Copy Color Tip After you select the poster width the HP Digital Copier Printer adjusts the length automatically to maintain the proportions of the original If the original cannot be enlarged to the selected poster size an error message appears that tells you the number of pages wide that are possible Select a smaller poster size and make the copy again prepare a color T shirt transfer You can copy an image or text onto a T shirt transfer then iron it onto a T shirt Original
6. Place the return shipping label on the outside of the box 11 Include the following items in the box A brief description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day hp distribution center To order HP Digital Copier Printer software a copy of the HP Digital Copier Printer 410 Printing Guide a setup poster or other customer replaceable parts do one of the following In the U S or Canada call 208 323 2551 Visit this website https warp2 external hp com Driver dr_country_select asp warranty information hp digital printer copier 410 Duration of Limited Warranty hardware and labor 1 Year Duration of Limited Warranty CD media 90 Days Duration of Limited Warranty print cartridges 90 Days express service To obtain HP express repair service the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first See hp customer support on page 39 for steps to take before calling Customer Support reference guide support and warranty information 43 If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer the customer replaceable components may be serviced through expedited p
7. See maintain the print cartridges on page 22 for more information make copies All copy settings that you select on the front panel are reset two minutes after the HP Digital Copier Printer completes the copy unless you save the settings as the default settings For more information see change settings for all copy tasks on page 14 make a copy Before you begin make sure blank paper is loaded in the main tray For more information see load paper on page 6 1 Load your original on the glass or in the automatic document feeder ADF Note You can only copy letter and A4 sized original on the glass If you want to copy a legal sized document you must use the ADF For more information see load originals on page 5 2 Press Start Copy Black or Start Copy Color hp digital copier printer 410 chapter 4 12 increase copy speed or quality The HP Digital Copier Printer provides three options that affect copy speed and quality Best produces the highest quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies more slowly than the other quality settings Normal delivers high quality output and is the recommended setting for most of your copying Normal copies faster than Best Fast copies faster than the Normal setting The text is of comparable quality to the Normal setting but the graphics may be of lower quality Using Fast also cuts down on
8. Guide also contains information on how to order supplies and accessories technical specifications support and warranty information Printing Guide The Printing Guide contains information on connecting your HP Digital Copier Printer to a computer running Windows 98 Me Se 2000 XP and using the HP Digital Copier Printer for printing The printing guide also contains troubleshooting assistance and technical specifications Internet help and technical support If you have Internet access you can get more information from the HP website at http www hp com support The website also provides answers to frequently asked questions hp digital copier printer 410 chapter 2 4 3 5 load originals and load paper You can copy originals loaded on the glass or in the automatic document feeder You can also copy onto a variety of paper types weights sizes and transparency films It is important however that you choose the right paper and make sure that it is loaded correctly and not damaged load originals Your HP Digital Copier Printer provides two ways to load originals load originals on the glass load originals in the automatic document feeder load originals on the glass You can copy up to letter or A4 sized originals by placing them on the glass Tip If you want to copy a legal sized document you must load it in the automatic document feeder ADF For more information see load originals in the automati
9. HP Digital Copier Printer will automatically detect and determine the paper type For more information see recommended paper type settings for copying on page 10 5 Press Photo 6 Press until the front panel display reads On and then press Enter You can also turn on photo enhancements on by pressing Photo until On appears in the front panel display and then pressing Enter 7 If you want to enlarge the photo automatically to a full page press Fit to Page press until the front panel display reads On and then press Enter to select it For more information see fit a copy to the page in the next section 8 Press Start Copy Black or Start Copy Color fit a copy to the page Use Fit to Page when you want to automatically enlarge or reduce your original to fit the paper size you have loaded You can enlarge a small photo to fit a full size page as shown below or you can reduce an original to prevent unwanted cropping of text or images around the margins Make sure that the glass is clean and the original has been placed in the bottom right corner of the glass You cannot use the automatic document feeder ADF for this feature 1 Load the original on the glass 2 Load the appropriate paper 3 Press Fit to Page and then press until On appears Tip You can also access this feature by pressing the Special Features button until Fit to Page appears 4 Press Enter 5 Press Start Copy Black or Start Copy Color
10. N A 20 20 Maximum capacity Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the tray frequently Type Size Paper Letter 8 5 x 11 in 215 9 x 279 4 mm Legal 8 5 x 14 in 215 9 x 355 6 mm A4 210 x 297 mm Transparency films Letter 8 5 x 11 in 216 x 279 mm A4 210 x 297 mm Labels Letter 8 5 x 11 in 216 x 279 mm A4 210 x 297 mm Automatic Document Feeder ADF Specifications Plain paper 16 to 24 lb long grain paper 35 sheets maximum Specialty paper HP Premium Inkjet HP Bright White Inkjet Transparencies photo media photos Not supported reference guide technical information 49 environmental specifications Recommended Operating Temperature Range 15 to 32 C 59 to 90 F Allowable Operating Temperature Range 5 to 40 C 41 to 104 F Humidity 15 to 85 RH non condensing Non operating Storage Temperature Range 40 to 60 C 40 to 140 F In the presence of high electromagnetic fields it is possible the output from the HP Digital Copier Printer 410 may be slightly distorted additional specifications Memory 8 0 MB ROM 16 0 MB RAM If you have Internet access you can get acoustic information from the HP website http www hp com support environmental product stewardship program protecting the environment Hewlett Packard Company is committed to
11. Poster Original Iron On reference guide use copying features 19 Tip We recommend that you practice applying a T shirt transfer on an old garment first 1 Load the original on the glass or in the ADF 2 Load the T shirt transfer paper in the main tray 3 Press Paper Type 4 Press until Iron On appears and then press Enter to select it Selecting this option automatically copies a mirror image of your original so that it appears properly on the T shirt 5 Press Start Copy Black or Start Copy Color stop copying To stop copying press Cancel on the front panel copy setup menu options The following options are available in the Copy Setup menu 1 Enhancements 2 Paper Size 3 Color Intensity 4 Set Copy Defaults 5 Restore Copy Factory Settings 1 Copy Setup Press Menu and then press 1 to display the Copy Setup options Press and to move to the setting you want Press Enter to select the displayed setting hp digital copier printer 410 chapter 4 20 5 21 maintain your hp digital copier printer This section provides instructions for keeping your HP Digital Copier Printer in top working condition Perform these maintenance procedures as necessary clean the glass Dirty glass from fingerprints smudges hair and so on slows down performance decreases copy quality and affects the accuracy of special features such as Poster or Fit to Page 1 Turn off the unit unplu
12. Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Everyday Photo Paper Semi Gloss Everyday Photo HP Everyday Photo Paper Matte Premium Inkjet HP Premium Photo Paper Premium Photo HP Photo Paper Photo Paper HP Inkjet T Shirt Transfer Iron On Iron On HP Premium Inkjet Paper Premium Inkjet Other Inkjet Paper Premium Inkjet HP Professional Brochure amp Flyer Paper Glossy Brochure Glossy HP Professional Brochure amp Flyer Paper Matte Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency 4 11 use copying features The digital copy features let you do the following Produce high quality color and black and white copies using a variety of paper types and sizes including iron on transfers Reduce or enlarge the size of the copies you make from 25 to 400 of the copy s original size Make the copy lighter or darker adjust the color intensity select the number of copies and specify the quality of the copies you make Use special copying features to create a poster make many sizes of photos make high quality copies of photos using special photo paper or create transparencies Note When copying a photo you must select options for the correct paper type and photo enhancement You may also want to use the photo print cartridge for superior print quality With the color and photo print cartridges installed you have a six ink system
13. damp lint free cloth to wipe dust smudges and stains off the case The interior of the unit does not require cleaning Keep fluids away from the interior of the unit and the front panel Note To avoid damage to painted parts of the unit do not use alcohol or alcohol based cleaning products on the front panel or the lid of the unit maintain the print cartridges To ensure the best print quality from your HP Digital Copier Printer you will need to perform some simple maintenance procedures and when prompted by a front panel message or off color results replace the print cartridges print a self test report If you are experiencing problems with printing before cleaning or replacing the print cartridges you should print a self test report This report provides useful information about your print cartridges including status information 1 Press Menu 2 Press 2 and then press 2 again This selects Print Report and then selects Self Test Report A self test report is printed for your HP Digital Copier Printer Check the color bars for streaks or missing colors Make sure cyan magenta yellow violet green and red print If colors are missing or streaked you need to clean or replace the print cartridges reference guide maintain your hp digital copier printer 23 handle print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridge HP bl
14. for which the Product was never intended to operate limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE COVERED HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE limitations of liability To the extent allowed by local law the remedies provided in this Limited Warranty Statement are the Customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES reference guide support and warranty information 45 local law This Limited Warranty Statement gives the Customer specific legal rights The Customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent this Limited Warranty Statement is inconsistent with local law this Statement shall be deemed modified to be consistent with such local law Under such local law cer
15. have microscopic nozzles that can clog when exposed to the air for more than a few minutes The HP Digital Copier Printer is designed to prevent nozzles from drying out under normal use Be sure to turn the HP Digital Copier Printer off from the front panel and not from a power strip If the HP Digital Copier Printer is turned off from a power strip switch the print carriage does not return to the correct position which dries out the print cartridges A print cartridge that is not used for a long time can also clog This causes a noticeable decrease in print quality To unclog the nozzles clean the print cartridges Caution Do not clean the ink cartridges unnecessarily This wastes ink and shortens the life of the cartridges paper problems Your HP Digital Copier Printer is designed to work well on most paper types Test a variety of paper types before buying large quantities Find a paper type that works well and is easy to purchase HP Premium Papers are designed for the best quality results Paper that is too thin slick or stretches easily can feed incorrectly through the paper path Paper that is heavily textured can cause graphics or text to not fill properly To ensure that paper feeds properly always use only one type of paper at a time in the input tray Try printing the same document on a type of paper that has previously worked well In addition to paper type the condition of y
16. or label stock tips for loading other types of paper The following table provides guidelines for loading certain types of paper and transparency film For best results adjust the paper settings each time you change paper types and paper sizes For more information see set the paper type on page 9 set the paper type If you want to use a different type of paper such as photo paper or transparency film simply load that paper in the main tray paper tips HP papers HP Premium Inkjet Paper Locate the gray arrow on the nonprinting side of the paper and then insert paper with the arrow side facing up HP Premium or Premium Plus Photo Paper Load the glossy print side down Always load at least five sheets of regular paper in the paper tray first and then place the photo paper on top of the regular paper HP Premium or Premium Plus Inkjet Transparency Film Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the tray first HP Inkjet T Shirt Transfer Iron On Flatten the transfer sheet completely before using it do not load curled sheets To prevent curling keep transfer sheets sealed in the original package until you are ready to use them Manually feed one sheet at a time with the unprinted side facing down the blue stripe faces up HP Greeting Cards HP Linen Greeting Cards or HP Felt Textured Greeting Cards Insert a small stack of HP gree
17. or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and where the line cord will not be damaged 8 If the product does not operate normally see the online Troubleshooting help 9 No operator serviceable parts inside Refer servicing to qualified service personnel 10 Use in a well ventilated area Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries iii contents 1 get started 1 front panel features 1 hp digital printer copier menu functions 2 2 get help 3 3 load originals and load paper 5 load originals 5 load paper 6 tips for loading other types of paper 9 set the paper type
18. physical specifications 48 power specifications 48 environmental specifications 49 additional specifications 49 environmental product stewardship program 49 regulatory information 50 declaration of conformity 52 index 53 1 1 get started The front panel of your new HP Digital Copier Printer has several buttons and indicators that allow you to change settings and perform a wide range of copy functions front panel features The following illustration shows a close up of the front panel and identifies the location of the buttons 3 1 5 2 9 12 4 6 7 8 10 13 14 15 16 17 18 11 feature purpose 1 Keypad use to enter numbers such as the quantity of copies or percentages when reducing or enlarging You can also use the keypad to specify menu items 2 Menu use to access the menu system Menu options include Copy Setup Print Report and Maintenance 3 Arrows use to scroll through menu settings and opti
19. providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Please visit HP s Commitment to the Environment website for more information http www hp com hpinfo globalcitizenship environment index html ozone production This product generates no appreciable ozone gas O3 energy consumption Energy usage drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information see http www energystar gov hp digital copier printer 410 chapter 8 50 paper use This product is suited for the use of recycled paper according to DIN 19309 plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life material safety data sheets Material Safety Data Sheets MSDS can be obtained from the HP web site at http www hp com go msds Customers without Internet acc
20. use copying features 17 You can use the automatic document feeder ADF to load the originals or place them directly on the glass 1 Place the first original in the front right corner on the glass If you are using the ADF load both originals there 2 Press Special Features until 2 on 1 59 appears and then press Enter 3 If you want to produce multiple copies of the page use the keypad to enter the number of copies you want to make and then press Enter 4 Press Start Copy Black or Start Copy Color 5 After the first original has been scanned you will be prompted to Place 2nd original on glass and then press Enter If you selected to make multiple copies in step 3 the HP Digital Copier Printer scans the originals once then stores the information in its memory to make your 2 on 1 copies shift image to increase the margin The MarginShift feature lets you shift the image to the left or right to increase the margin for binding You can also adjust the image size if necessary by entering a number on the numeric keypad 1 Load the original on the glass or in the ADF 2 Press Special Features until MarginShift 100 appears 3 Press or to shift the margin to the left or to the right Each step is a inch 6 35 mm shift 4 If you wish to change the reduction enlargement percentage as well use the keypad to enter a number or press the and keys to increment the percentage value and then press Enter
21. view information about print cartridges Want to see the printer serial number Plan to call HP Services and Support if possible to print a self test report from your front panel 1 Make sure you have paper loaded 2 Press the Menu button 3 Press 2 and then press 2 The page that prints out provides information on the print cartridges Check the color bars for streaks or missing colors Make sure cyan magenta yellow violet green and red print If colors are missing or streaked you need to clean or replace the print cartridges hp digital copier printer 410 chapter 6 30 print cartridge problems For best results use HP print cartridges Refilled print cartridges may damage your unit The following tips help maintain HP print cartridges and ensure consistent print quality Keep all print cartridges in the original sealed packages until they are needed Print cartridges should be stored at room temperature 60 78 degrees F or 15 6 26 6 degrees C If the protective tape has been removed from the print cartridge do not reattach it Reattaching the tape may damage the print cartridge Place the cartridge in an airtight plastic container Once print cartridges are installed in the print carriage do not remove them until replacements are available Do not open the inside of the unit unless necessary Air reduces the life of the print cartridges The print cartridges
22. 3 transparency film recommend choices 6 tips on loading 9 T shirt transfer 18 load 9 V view angle set 27 W warranty statement 43 upgrades 43 59 order supplies Use the following information to order supplies for your HP Digital Copier Printer 410 order media To order media such as HP Premium Inkjet Paper HP Premium Inkjet Transparency Film HP Iron On T Shirt Transfer paper or HP Greeting Cards see one of the following For orders in the U S and Canada go to www hpshopping com For orders in all other countries go to www hpshopping com Select other countries and then click Yes to leave hpshopping com From this website you can access hpshopping com for your specific language or region order print cartridges The following table lists the print cartridges that you can use with the HP Digital Copier Printer 410 The HP photo color print cartridge 58 is intended to be used in place of an HP black print cartridge to increase the normal 4 color printing to a 6 color printing capability If you have Internet access you can get more information from the HP website at http www hp com support print cartridges hp reorder number HP black print cartridge 56 19 ml black print cartridge HP color print cartridge HP photo color print cartridge 57 17 ml color print cartridge 58 17 ml color print cartridge Visit the hp digital printer copier information center It has everythin
23. 5 exclamation light needs attention 2 F factory defaults change for copying 14 restore 27 fast copy quality 12 fit to page 15 front panel display scroll speed 27 set language 26 set view angle 27 G glass cleaning 21 greeting cards load 9 H help 3 hp digital printer copier buttons 1 menu functions 2 hp distribution center 42 hp papers tips on loading 9 I image shift 17 ink cartridges see print cartridges inkjet paper load 9 intensity of color copy 13 iron on 18 K keypad 1 L lamp power save mode 26 language setup 26 legal sized paper copy from 12 light power save mode 26 lighten or darken copies 2 13 load change the paper type 9 original in the ADF 6 original on the glass 5 paper 6 print cartridges 24 set the paper size 10 tips 9 M maintenance align cartridges 25 clean print cartridges 26 clean the document backing 21 clean the exterior 22 clean the glass 21 index hp digital copier printer 410 54 menu settings report 27 order print cartridges 59 power save mode time 26 replace print cartridges 24 restore factory defaults 27 self test report 22 store print cartridges 23 margins increase 17 menu settings report 27 menus copy setup 19 maintenance 2 28 print report 2 28 N normal copy quality 12 number of copies 2 set 12 O order print cartridges 59 originals how to place in the ADF 6 how to place on glass 5 print
24. Defaults The factory default settings are restored print a menu settings report The menu settings report provides a list of the menu options for your HP Digital Copier Printer The current defaults are printed in bold 1 Make sure you have paper loaded 2 Press the Menu button 3 Press 2 and then press 1 4 Press Enter hp digital copier printer 410 chapter 5 28 print report and maintenance menu options The following options are available in the Print Report and Maintenance menus 1 Clean Print Cartridges 2 Align Print Cartridges 3 Restore Factory Defaults 4 Set Language and Country Region 5 Set Power Save Mode Time 6 Set Scroll Speed 7 Set View Angle 3 Maintenance 1 Menu Settings 2 Self Test Report 2 Print Report Press Menu to display the menu functions Press or to move to the setting you want Press Enter to select the displayed setting 6 29 troubleshooting help This chapter provides tips for solving problems and improving the quality of your copying If you cannot find your problem here see the Troubleshooting chapter in the HP Digital Copier Printer 410 Printing Guide hp digital copier troubleshooting tips print a self test report for diagnostic troubleshooting The self test report provides detailed information concerning the status of the print cartridges Print a self test report when you Encounter print quality problems Want to
25. ack 56 HP color 57 HP photo color 58 use the print cartridge protector When you purchase a photo print cartridge you also receive a print cartridge protector The print cartridge protector is designed to keep your print cartridge secure when it is not being used Whenever you remove a print cartridge from the printer store it in the print cartridge protector Note You may want to use an HP photo print cartridge 58 for superior print quality when printing photos With the color and photo print cartridges installed you have a six ink system See order print cartridges on page 59 Also see the HP Digital Printer Copier 410 Printing Guide for more information on printing quality photos To insert a print cartridge into the print cartridge protector slide the print cartridge into the print cartridge protector at a slight angle and snap it securely into place To remove the print cartridge from the print cartridge protector press down and back on the top of the print cartridge protector to release the print cartridge then slide the print cartridge out of the print cartridge protector Plastic tape must be removed before installing Copper contacts Ink nozzles under tape Do not touch the copper contacts or the ink nozzles hp digital copier printer 410 chapter 5 24 replace the print cartridges A message appears on the front panel when it is time to replace your print cartridges You m
26. art shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product warranty upgrades Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase This program offers phone support from 6 00 A M to 10 00 P M Mountain Standard Time MST Monday through Friday and 9 00 A M to 4 00 P M MST on Saturdays If during your technical support call it is determined that you need a replacement product then HP will ship you this product next business day free of charge Available in U S only For more information please call 1 888 999 4747 or visit the following HP website http www hp com go hpsupportpack Outside the U S please call your local HP Customer Support office See call elsewhere in the world on page 40 for a list of international Customer Support numbers returning your hp digital copier printer for service Before returning your HP Digital Copier Printer for service you must call HP Customer Support See hp customer support on page 39 for steps to take before calling Custome
27. ay also need to replace the print cartridges if the HP Digital Copier Printer produces off color results If you want to print high quality photos you can replace the black print cartridge with a photo print cartridge 1 Turn on the unit and then open the print carriage access door by lifting the handle under the front panel until the door locks into place The print carriage moves to the center of the unit 2 After the carriage stops moving lift the latch to release the print cartridge and then pull it toward you out of its slot 3 If you are removing the black print cartridge in order to install the photo print cartridge 58 store it in the print cartridge protector 4 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape using the pink pull tab to uncover the ink nozzles Caution Do not touch the copper contacts or ink nozzles Be sure not to re tape print cartridges as damage to the print head may occur Latches reference guide maintain your hp digital copier printer 25 5 Push the new print cartridge into the appropriate slot The tri color print cartridge 57 goes on the left and the black 56 or photo print cartridge 58 goes on the right 6 Pull the end of the latch toward you press down until it stops and then release Make sure the latch catches below the bottom tabs 7 Close the print carriage access door by p
28. below to avoid further damage to the HP product 1 Turn on the unit If your unit will not turn on and the print carriage is in the home position you will not be able to remove the print cartridges Proceed to step 7 disregard steps 1 through 6 2 Open the ink cartridge access door 3 Remove the print cartridges from their holders and lower the latches See replace the print cartridges on page 24 for information on removing the print cartridges Caution Remove both print cartridges and lower both latches Failure to do so may damage your unit 4 Place the print cartridges in an airtight bag so they will not dry out and put them aside do not send them with the unit unless the HP customer support call agent instructs you to 5 Turn off the unit 6 Close the ink cartridge access door 7 Remove the front panel cover as follows a Place hands on each side of the front panel cover b Using thumbs pry the cover off from the bottom 8 Retain the front panel cover Do not return the front panel cover with the unit 9 If available pack the unit for shipment using the original packing materials or the packaging materials that come with your exchange unit hp digital copier printer 410 chapter 7 42 If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 10
29. c document feeder on page 6 Note Many of the Special Features options such as Image Size or Poster will not work correctly if the glass and lid backing are not clean For more information see clean the glass and clean the document backing on page 21 copy from the glass 1 Lift the lid and place the original face down on the glass in the front right corner with the sides of the originals touching the right and bottom edges Tip If you are copying from a transparency that is your original is printed on transparency film place a blank piece of paper on top of the transparency 2 Close the lid Top edge of original hp digital copier printer 410 chapter 3 6 load originals in the automatic document feeder Your HP Digital Copier Printer has an automatic document feeder ADF which you can use to load up to 35 originals of the following paper types Plain Paper 16 lb 60 gsm to 24 lb 90 gsm long grain paper only Specialty Paper HP Premium Inkjet Paper HP Bright White Inkjet Paper copy from the ADF 1 Place all originals in the ADF print side up 2 Adjust the paper width guide to fit the size of your original A message appears on the display indicating that the originals are loaded load paper Following is the basic procedure for loading blank paper There are specific considerations for loading certain types of paper and transparency film After you review this procedure se
30. ct failure or damage is attributable to the use of a non HP or refilled print cartridge HP shall charge its standard labor and materials charges to service the Product for the failure or damage If HP receives during the applicable warranty period notice of a defect in any Product HP shall either repair or replace the defective Product at HP s option Where labor charges are not covered by HP s limited warranty repairs shall be at HP s standard charges for labor If HP is unable to repair or replace as applicable a defective Product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the Product HP shall have no obligation to repair replace or refund until the Customer returns the defective Product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the Product being replaced HP products including each Product may contain remanufactured parts components or materials equivalent to new in performance HP s limited warranty for each Product is valid in any country region or locality where HP has a support presence for the Product and where HP has marketed the Product The level of warranty service may vary according to local standards HP shall have no obligation to alter the form fit or function of the Product in order to make it operate in a country region or locality
31. d in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception reference guide technical information 51 which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the FCC helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 Caution Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment doc statement d claration de conformit Canada Le pr sent appareil num rique n met pas de bruit radio lec
32. e HP Digital Copier Printer For information on clearing a paper jam see paper jams on page 31 cause solution The paper size you are using is not compatible with the HP Digital Copier Printer Load a different sized paper and then adjust the paper type and paper size settings cause solution The HP Digital Copier Printer is new and there is packing material inside the unit Make sure you have removed all packing materials from the HP Digital Copier Printer The unit is not on Look on the HP Digital Copier Printer display If the display is blank the HP Digital Copier Printer is off Check the connections Protective tape is covering the print cartridge Make sure you have removed all the tape over the nozzles Reinsert the print cartridges and verify that they are fully inserted and locked in place cause solution The paper you have loaded is not the correct size When making a copy you must have letter A4 or legal sized paper loaded The print setting chosen for the job does not match the paper loaded in the HP Digital Copier Printer To correct this either change the paper type and paper size settings or load the appropriate paper size in the HP Digital Copier Printer 7 39 support and warranty information support services This section explains the support services information provided by Hewlett Packard If you are unable to find the answer you need in the pri
33. e setting 1 Press Menu 2 Press 3 and then press 4 This selects Maintenance and then selects Set Language amp Country Region You are prompted with a list of languages You can also scroll through the languages using or 3 Using the keypad enter the two digit number for the desired language 4 When prompted press 1 for Yes or 2 for No to confirm the language You are prompted with all the countries regions for the selected language You can also scroll through the countries regions using or 5 Using the keypad enter the two digit number for the desired country region 6 When prompted press 1 for Yes or 2 for No to confirm the country region 7 You can confirm the language and country region by printing a Self Test Report as follows a Press Menu b Press 2 and then press 2 This selects Print Report and then selects Self Test Report set the power save time The bulb in your HP Digital Copier Printer remains on for a specified period so that the unit is ready to respond to your request immediately When the HP Digital Copier Printer has not been used within that specified period it turns the bulb off to preserve power and displays Power Save On in the front panel display You can exit this mode by pressing any button on the front panel Your unit is automatically set to enter power save mode after 12 hours Follow these steps if you want the HP Digital Copier Printer to enter this mode earlier refer
34. e tips for loading other types of paper on page 9 For best results adjust the paper settings each time you change paper types or paper sizes For more information see set the paper type on page 9 load the paper tray 1 Remove pull out the output tray and slide the paper width and paper length guides to their outermost positions reference guide load originals and load paper 7 2 Tap the stack on a flat surface to align the edges of the paper and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 3 Insert paper into the input tray print side down until it stops If you are using letterhead insert the top of the page first face down Check that the stack of paper contains several sheets but is no higher than the top of the paper length guide 4 Slide the paper width and paper length guides in until they stop at the edges of the paper Make sure that the paper stack lies flat in the input tray and fits under the tab of the paper length guide 5 Put the output tray back into position 6 To prevent printed paper from falling off the tray fully extend the output tray extender hp digital copier printer 410 chapter 3 8 recommended papers If you want the best print quality we recommend HP Premium Inkjet papers Using paper that is too thin paper that has a slick texture or
35. ence guide maintain your hp digital copier printer 27 1 Press Menu 2 Press 3 and then press 5 This selects Maintenance and then selects Power Save Mode Time 3 Press until the desired time appears and then press Enter set scroll speed The Scroll Speed option lets you control the rate that text messages appear in the front panel display You can choose Normal Fast or Slow 1 Press Menu 2 Press 3 and then press 6 This selects Maintenance and then selects Set Scroll Speed 3 Press until the desired speed appears and then press Enter set the front panel view angle If you have difficulty seeing the text in the front panel display you may need to change the view angle The View Angle option lets you control the viewing angle of the text in the front panel display You can change the angle so that it displays text best when you view it from a standing position or from a seated position 1 Press Menu 2 Press 3 and then press 7 This selects Maintenance and then selects View Angle 3 Press Enter press or until the text in the front panel display appears as desired and then press Enter restore factory defaults You can restore the original factory settings to what they were when you purchased your HP Digital Copier Printer Choosing to restore your factory defaults restores all settings 1 Press Menu 2 Press 3 and then press 3 This selects Maintenance and then selects Restore Factory
36. es and then place them on a flat surface to dry cause solution Protective tape is covering the print cartridge Make sure you have removed all the tape over the nozzles Reinsert the print cartridges and verify that they are fully inserted and locked in place The unit has a paper jam For information on clearing a paper jam see paper jams on page 31 The print carriage is blocked Make sure you have removed all packing materials Remove any objects that are blocking the print carriage and then turn the HP Digital Copier Printer off and on cause solution You installed new print cartridges You must align the print cartridges to ensure excellent print quality After you insert a new print cartridge press Enter on the front panel If you see this message repeatedly the print cartridge may be bad cause solution The paper tray does not have enough paper Make sure you have the paper tray loaded and on an even surface The back door is off the unit If you have removed the back door to clear a paper jam replace it cause solution The paper you have loaded is not the correct size When making a copy you must have letter A4 or legal sized paper loaded hp digital copier printer 410 chapter 6 38 paper jam or misfeed in the scan path paper size error print cartridge is stalled wrong paper width cause solution The document that you want to copy is jammed in th
37. ess should contact their local HP Customer Care Center recycling program HP offers an increasing number of product return and recycling programs in many countries as well as partnering with some of the largest electronic recycling centers throughout the world HP also conserves resources by refurbishing and reselling some of its most popular products This hp product contains the following materials that may require special handling at end of life Mercury in the fluorescent lamp in the scanner lt 2mg Lead in solder regulatory information This section describes product requirements and contains statements from various regulatory agencies FCC statement The United States Federal Communications Commission FCC in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and use
38. g the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass these can damage it Do not place liquids directly on the glass They may seep under it and damage the unit 3 Dry the glass with a chamois or cellulose sponge to prevent spotting clean the adf glass The small glass strip to the left of the main glass surface is for processing jobs fed from the ADF Streaks can occur if the glass strip is dirty Follow the same procedures for cleaning the glass strip as you would for cleaning the other glass clean the document backing Minor debris can accumulate on the white document backing located underneath the unit s lid 1 Turn off the unit unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water hp digital copier printer 410 chapter 5 22 3 Wash the backing gently to loosen debris do not scrub the backing 4 Dry the backing with a chamois or soft cloth Caution Do not use paper based wipes as these may scratch the backing 5 If this does not clean the backing well enough repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol clean the exterior Use a soft
39. g you need to get the most value from your HP Digital Copier Printer Technical Support Supplies and Ordering Information Project Tips Ways to Enhance Your Product www hp com support 2003 Hewlett Packard Company Printed in the U S A or Germany Q1645 90103 Q1645 90103 Q1645 90103
40. ge came out while copying cause solution The print cartridges may have a fiber build up Print a Self Test report If the report shows that the ink looks as if something has brushed up against it clean the ink cartridges If you are still having problems replace the print cartridges cause solution Color documents can use excessive amounts of ink Try using the Normal setting or use HP Premium Papers The paper type is not suitable for the unit For information on choosing a paper type see recommended papers on page 8 and papers to avoid when copying on page 9 cause solution The original is not placed on the glass or in the ADF correctly For more information on loading originals see load originals on page 5 The original fills the margins If the image or text on your original fills the entire page without leaving a margin use the Fit to Page feature The original is larger than the paper in the tray Verify that you are copying to the same size paper as the original This problem is most common when trying to copy a legal sized paper onto letter sized paper Verify that you have selected the proper paper size for your project Make sure you have loaded the correct paper size in the tray and the tray is properly installed Use the Reduce Enlarge feature to resize the original to fit on the paper in the paper tray The paper guides block the paper The paper guides should be close to t
41. ges advance at once The paper has jammed in the ADF 1 Pull the ADF tray extension from the unit 2 Gently pull any paper from the feeder 3 Snap the ADF tray back into place It might also be necessary to lift the ADF cover to remove a paper jam Tip Avoid this type of paper jam by making sure that the glass is clear of originals before using the ADF cause solution cause solution The paper tray does not have enough paper If the HP Digital Copier Printer has run out of paper or if there are only a few sheets remaining load more paper If you have paper loaded remove it tap the stack against an even surface and then reload it To continue your job press Enter on the HP Digital Copier Printer front panel cause solution The paper tray has too much paper loaded Make sure the paper tray is not overfilled The paper must fit comfortably within the guides The paper guides block the paper The paper guides should be close to the edges of the paper in the input tray but must not bend the paper Remove the paper and then move the left paper guide all the way to the left Insert the paper and then move the front paper guide even with the paper Move the left paper guide to the edge of the paper reference guide troubleshooting help 33 copying problems hp digital copier does not turn on nothing happens when I try to copy I cannot use the double sided printing accessory to make two sided co
42. he edges of the paper in the input tray but must not bend the paper Remove the paper and then move the left paper guide all the way to the left Insert the paper and then move the front paper guide even with the paper Move the left paper guide to the edge of the paper cause solution The print cartridges are out of ink Print a Self Test Report to diagnose problems with the print cartridges First clean the cartridges and then replace them if necessary hp digital copier printer 410 chapter 6 36 orientation of copy is incorrect copy is slanted or skewed hp digital copier printer error messages cannot load paper from the tray error message when you insert new print cartridges ink cartridge missing cause solution The original is not placed on the glass correctly For more information on loading originals see load originals on page 5 cause solution The paper is not loaded properly Check the paper adjusters to make sure the paper is feeding correctly The paper guides should be close to the edges of the paper in the input tray but must not bend the paper Remove the paper and then move the left paper guide all the way to the left Insert the paper and then move the front paper guide even with the paper Move the left paper guide to the edge of the paper More than one paper type is loaded Unless you are printing labels load only one type of paper at a time cause solution The paper tray d
43. he shape of an exclamation point indicates that the device needs attention 14 Cancel use to stop a job exit a menu or exit button settings 15 Start Copy Black use to start a black and white copy 16 Number of Copies use to change the number of copies for this copy job This button can be used in conjunction with the arrow keys or the keypad to make additional copies 17 Start Copy Color use to start a color copy 18 Photo Mode use to enhance light colors that might otherwise appear white when copying photographs or pictures feature purpose 1 Clean Print Cartridges 2 Align Print Cartridges 3 Restore Factory Defaults 4 Set Language and Country Region 5 Set Power Save Mode Time 6 Set Scroll Speed 7 Set View Angle 3 Maintenance 1 Enhancements 2 Paper Size 3 Color Intensity 4 Set Copy Defaults 5 Restore Copy Factory Settings 1 Copy Setup 1 Menu Settings 2 Self Test Report 2 Print Report Press Menu to display the menu functions Press or to move to the menu you want and then press Enter to select the displayed menu 2 3 get help help description Setup Poster The Setup Poster provides instructions for setting up and configuring your HP Digital Copier Printer Reference Guide The Reference Guide contains information on using your HP Digital Copier Printer and provides additional troubleshooting assistance for the installation process The Reference
44. hp digital copier printer 410 reference guide Copyright Hewlett Packard Company 2003 All rights are reserved No part of the document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Portions Copyright 1989 2002 Palomar Software Inc The HP Digital Copier Printer 410 includes printer driver technology licensed from Palomar Software Inc www palomar com Copyright 1999 2001 Apple Computer Inc Apple the Apple logo Mac Mac logo Macintosh and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries Publication number Q1645 90103 First edition January 2003 Printed in U S A or Germany Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett Packard Company Hewlett Packard assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose The Hewlett Packard Company shall not be liable fo
45. nted or onscreen documentation you can contact one of the HP support services listed in the following pages If a support service number is not listed for your country region contact your nearest authorized HP dealer for help get support and other information from the internet If you have Internet access you can get help from the following HP website http www hp com support The Web site offers technical support drivers supplies and ordering information hp customer support If you need to contact HP Customer Support do the following before you call 1 Make sure that a Your unit is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset your unit a Turn off the unit using the On button located on the unit s front panel b Unplug the power cord from the back of the unit c Plug the power cord back into the unit d Turn on the unit using the On button 3 For more information check the HP website at http www hp com support 4 If you are still experiencing problems and need to speak with an HP Customer Support Representative Have your serial number and service ID ready To display your serial number on the front panel press Enter and Start Copy Black at the same time The serial number appears in the front panel display To display the service ID press Enter and Start Copy Color at the same time
46. oes not have enough paper If the HP Digital Copier Printer has run out of paper or if there are only a few sheets remaining load more paper If you have paper loaded remove it tap the stack against an even surface and then reload it To continue your job press Enter on the HP Digital Copier Printer front panel cause solution Protective tape is covering the print cartridges Make sure you have removed all the tape over the nozzles Reinsert the print cartridges and verify that they are fully inserted and locked in place cause solution The print cartridge is not installed correctly One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the cartridges making sure they are secure For more information on installing print cartridges see replace the print cartridges on page 24 Protective tape is covering the print cartridge Make sure you have removed all the tape over the nozzles Reinsert the print cartridges and verify that they are fully inserted and locked in place reference guide troubleshooting help 37 ink is drying mechanism error need print cartridge alignment out of paper paper is too narrow cause solution Transparencies or other media require a longer than normal drying time Leave the media in the output tray until the message disappears If necessary carefully remove the printed media Hold them from the underside or the edg
47. olor 0 8 1200 x 1200 1200 x 2400 Normal Black 7 600 x 1200 600 x 1200 Color 4 600 x 600 600 x 1200 Fast Black up to 14 300 x 1200 600 x 1200 Color up to 9 600 x 300 600 x 1200 Maximum at 400 scaling On photo paper or premium inkjet paper Top leading edge Bottom trailing edge Left Right U S letter 07 in 1 8 mm 46 in 11 7 mm 25 in 6 4 mm 25 in 6 4 mm U S legal 07 in 1 8 mm 46 in 11 7 mm 25 in 6 4 mm 25 in 6 4 mm ISO A4 07 in 1 8 mm 46 in 11 7 mm 13 in 3 4 mm 13 in 3 4 mm This margin is not LaserJet compatible however the total writing area is compatible The writing area is offset from center by 21 inches 5 4 mm which causes asymmetric top and bottom margins hp digital copier printer 410 chapter 8 48 paper weight and paper tray capacities paper sizes physical specifications Height 11 8 in 30 cm Width 19 5 in 49 6 cm Depth 15 5 in 39 4 cm Weight 24 lb 10 9 kg power specifications Power consumption 60W maximum Source Input Voltage 100 to 240 VAC grounded Input Frequency 50 to 60 Hz Current 1 A maximum Type Paper Weight Input Tray Output Tray Plain paper 16 to 24 lb 60 to 90 gsm 100 50 black 20 color Legal paper 20 to 24 lb 75 to 90 gsm 100 50 black 20 color Transparency film N A 25 25 or less Labels
48. ons within settings 4 Enter use to select or save the displayed setting 5 Quality use to select the quality of the copy from Best Normal or Fast 6 Paper Type use to select the paper type The paper tray supports plain paper and specialty papers 7 Reduce Enlarge use to reduce or enlarge an original to a specified image size on paper loaded in the tray The original may be fed from the automatic document feeder ADF or placed on the glass 8 Special Features use to access options that let you reduce or enlarge to a specified copy image size on paper loaded in the tray The options are Normal Fit to Page Image Size Poster 2 on 1 and MarginShift 9 Fit to Page use to automatically enlarge or reduce your original to fit the paper size you have loaded hp digital copier printer 410 chapter 1 2 hp digital printer copier menu functions Access Menu functions by pressing the corresponding numbers for each menu option For example to set the language and country region press Menu press 3 and then press 4 This automatically selects the Maintenance menu and then selects the Set Language and Country Region option 10 On use to turn the HP Digital Copier Printer on and off 11 Keypad Buttons use to scroll forward and to scroll backward through numeric values and menu options 12 Lighter Darker use to adjust the lightness and darkness of your copies 13 Needs Attention the amber LED in t
49. or photographs by enhancing light colors that might otherwise appear white enhance text sharpness Text enhancement is the default option Use Text enhancements to sharpen edges of black text Tip If any of the following occur turn off Text enhancement by selecting Photo or None Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas 1 Press Menu 2 Press 1 and then press 1 again This selects Copy Setup and then selects Enhancements 3 Press until the desired enhancement Text Photo Mixed or None appears 4 Press Start Copy Black or Start Copy Color hp digital copier printer 410 chapter 4 14 enhance photo colors Use Photo enhancements to enhance light colors that might otherwise appear white You can also copy with photo enhancements to eliminate or reduce any of the following that might occur when copying with text enhancements Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas 1 Press Photo 2 Press until the front panel display reads On and then press Enter You can also turn on photo enhancements on by pre
50. our print cartridges has a strong effect on the quality of printouts reference guide troubleshooting help 31 paper jams Check all the paths Paper can jam in the paper tray back of the unit or automatic document feeder ADF tips to avoid paper jams Make sure the input tray is not overfilled The input tray capacity varies depending on the type of paper you are using Check that the input tray is in place Do not add paper to the input tray while the HP Digital Copier Printer is printing Use recommended paper types Do not let paper stack up in the output tray The paper type and the amount of ink used affects the output tray capacity cause solution The paper has jammed where it enters the HP Digital Copier Printer 1 Open the print carriage access door by lifting the handle until the door locks into place The print carriage moves to the center of the unit 2 Grasp the edge of the paper and gently pull the paper out of the unit The paper has crumpled and jammed in the back of the copier 1 Unlock and remove the back door 2 Gently pull the paper out of the rollers 3 Replace and lock the back door If the paper has jammed where it exits the HP Digital Copier Printer Grasp the leading edge of the paper and gently pull the paper out through the output tray hp digital copier printer 410 chapter 6 32 paper does not feed from the paper tray several pa
51. paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not be filled in completely For more information about HP Premium Inkjet papers check our website at http www hp com Following is a list of HP papers you can use for copying HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP Photo Paper HP Premium Photo Paper HP Premium Plus Photo Paper and HP Premium High Gloss Film are high quality glossy finish or matte finish photo based papers They look and feel like photographs and can be mounted under glass or in an album Photo papers dry rapidly and resist fingerprints and smudges HP Inkjet T Shirt Transfer Iron On can be used to transfer your designs or photos onto T shirts sweatshirts and fabric crafts HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Everyday Photo Paper Semi Gloss or Matte is coated on both sides for two sided copying It is perfect for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendar
52. papers When making a copy you must have letter A4 or legal sized paper loaded The unit has a paper jam For information on clearing a paper jam see paper jams on page 31 cause solution The Double sided Printing accessory does not work with the copy features You can only use the Double sided Printing accessory with the printing features described in the HP Digital Copier Printer 410 Printing Guide It is not compatible with the copy features described in this guide hp digital copier printer 410 chapter 6 34 ink is not filling the text or graphics completely copies are faded or colors are dull copies are too dark or too light cause solution The print cartridges need cleaning First print a Self Test Report to check the status of the print cartridges Use the Self Test Report to determine if the print cartridges need to be cleaned If that does not work try replacing the print cartridges The HP Digital Copier Printer is set to Fast On the front panel press the Quality button to set the HP Digital Copier Printer to Best cause solution The HP Digital Copier Printer is set to Fast On the front panel press the Quality button to set the HP Digital Copier Printer to Best The setting for the HP Digital Copier Printer is too light See make copies lighter or darker on page 13 for information on making a copy darker The print cartridges are out of ink Print a Self Test Report to diagnose
53. pies cause solution The HP Digital Copier Printer is not properly connected to a power supply Make sure the power cord is firmly connected to both the HP Digital Copier Printer and the power supply box Plug the power cord into a grounded power outlet surge protector or power strip If you are using a power strip make sure the power strip is on Or try plugging the HP Digital Copier Printer directly into the power outlet Test the power outlet to make sure it is working If you have plugged the HP Digital Copier Printer into a switched outlet make sure the switch is on The HP Digital Copier Printer may not respond if you press the On button too quickly Press the On button once slowly Warning If the HP Digital Copier Printer still does not turn on it may have a mechanical failure Unplug the HP Digital Copier Printer from the power outlet and contact HP cause solution The unit is off Look on the HP Digital Copier Printer display If the display is blank the HP Digital Copier Printer is turned off Make sure the unit is connected to a power outlet and then press the On button The original is not placed on the glass or in the ADF correctly For more information on loading originals see load originals on page 5 The unit does not recognize the paper type Make sure you are not using a small paper type Do not use the HP Digital Copier Printer to copy onto envelopes or other small
54. problems with the print cartridges First clean the cartridges and then replace them if necessary If the paper you are using is too fibrous the ink may not cover the print surface Make sure you are using paper that is appropriate for your HP Digital Copier Printer For information on choosing a paper type see recommended papers on page 8 and papers to avoid when copying on page 9 Copying a poor quality picture causes moir patterns such as bands checks or stripes to appear To reduce moir patterns try placing one or more clear plastic sheet protectors directly on the glass and then place the original face down on top of the plastic sheet Debris may be stuck on the glass or document backing Unplug the unit before cleaning Use a soft cloth to wipe the glass and document backing cause solution The setting for the HP Digital Copier Printer is too light See make copies lighter or darker on page 13 for information on making a copy darker The setting for the HP Digital Copier Printer is too dark See make copies lighter or darker on page 13 for information on making a copy lighter The HP Digital Copier Printer is set to Fast On the front panel press the Quality button to set the HP Digital Copier Printer to Best reference guide troubleshooting help 35 copies have horizontal smears colors are bleeding into each other parts of the original do not appear or are cut off a blank pa
55. r Support hewlett packard limited global warranty statement extent of limited warranty Hewlett Packard HP warrants to the end user customer Customer that each HP Digital Copier Printer 410 product Product including related software accessories media and supplies shall be free from defects in material and workmanship for the duration which begins on the date of purchase by the Customer For each hardware Product the duration of HP s limited warranty is one year for parts and one year for labor For all other Products the duration of HP s limited warranty for both parts and labor is ninety days For each software Product HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any Product shall be uninterrupted or error free hp digital copier printer 410 chapter 7 44 HP s limited warranty covers only those defects which arise as a result of normal use of a Product and does not cover any other problems including those which arise as a result of a improper maintenance or modification b software accessories media or supplies not provided or supported by HP or c operation outside the Product s specifications For any hardware Product the use of a non HP print cartridge or a refilled print cartridge does not affect either the warranty to the Customer or any HP support contract with the Customer However if Produ
56. r incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in the Technical information section at the end of this guide It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency traveler s checks or money orders Certificates of deposit Copyrighted works safety information Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock WARNING potential shock hazard 1 Read and understand all instructions in the setup poster 2 Use only a grounded electrical outlet when connecting the unit to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install
57. r phone support in Europe please check for the details and conditions of phone support in your country region by consulting the following Web site http www hp com cposupport loc regional html Alternatively you can ask your dealer or call HP at the phone number indicated in this booklet As part of our constant efforts to improve our phone support service we advise you to check our website on a regular basis for new information regarding service features and delivery country region hp technical support country region hp technical support Austria 43 0 810 00 6080 Ireland 353 0 1 662 5525 Belgium Dutch 32 0 2 626 8806 Italy 39 0 226410350 Belgium French 32 0 2 626 8807 Netherlands 31 0 20 606 8751 Canada during warranty 905 206 4663 Portugal 351 21 3176333 Canada post warranty per call charge 1 877 621 4722 Spain 34 902 321 123 Europe English 44 0 207 512 5202 Switzerland 41 0 84 880 1111 France 0 34 Euro min 0892 69 60 22 United Kingdom 44 0 207 512 52 02 Germany 0 12 Euro min 49 0 180 52 58 143 This Call Center supports German French and Italian speaking customers in Switzerland reference guide support and warranty information 41 prepare your unit for shipment If you are requested to send your unit in for service after contacting HP Customer Support or returning to the point of purchase please follow the power off and rebox steps
58. s HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your special documents HP Banner Paper allows you to print banners easily on perforated continuously connected sheets HP Matte Greeting Cards HP Glossy Greeting Cards HP Felt Textured Greeting Cards and HP Linen Greeting Cards allow you to make your own greeting cards HP Matte Greeting Cards are available in quarter fold and HP Glossy Greeting Cards are available in half fold HP Professional Brochure amp Flyer paper is matte coated or glossy coated on both sides for two sided use It is the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars 16 to 36 lb 60 to 135 gsm copier paper or letterhead Letter or A4 sized label sheets designed for use with HP Inkjet products like Avery Inkjet labels reference guide load originals and load paper 9 papers to avoid when copying We do not recommend the following papers for copying Any size paper other than letter A4 or legal Paper heavier than 36 lb 135 gsm or lighter than 16 lb 60 gsm Paper with cutouts or perforations Photo paper other than HP Premium Photo Envelopes Transparency film other than HP Premium or Premium Plus Heavyweight paper Multiple part forms
59. size which lets you copy a legal sized original to letter sized paper Note You can only copy a legal sized document by placing the original in the automatic document feeder ADF You cannot copy a legal sized page by placing it on the glass 2 If you are using the Custom option press or to reduce or enlarge the copy reference guide use copying features 13 Tip You can also use the keypad to reduce or enlarge by entering a number or pressing the keys 3 Press Start Copy Black or Start Copy Color make copies lighter or darker Use Lighter Darker to adjust the lightness and darkness of the copies you make 1 Press Lighter Darker 2 Press to lighten the copy or to darken it The range of lightness and darkness appears as a circle on a scale on the front panel display 3 Press Start Copy Black or Start Copy Color change color intensity You can adjust color intensity to make colors on your copy more vivid or more subtle 1 Press Menu 2 Press 1 and then press 3 This selects Copy Setup and then selects Color Intensity 3 Press to make the image more pale or to make the image more vivid The range of color intensity values appears as a circle on a scale on the front panel display 4 Press Start Copy Black or Start Copy Color enhance text sharpness and photo colors The Enhancements feature automatically adjusts the quality of text documents by sharpening edges of black text
60. ssing Photo repeatedly until On appears in the front panel display and then pressing Enter 3 Press Start Copy Black or Start Copy Color change settings for all copy tasks Save the copy settings you use most often by setting them as the default This includes changes to Copy Setup options in the menu system as well as other front panel settings 1 Make any desired changes to the Copy Setup menu options 2 Make any desired changes to the button settings on the front panel 3 Press Menu 4 Press 1 and then press 4 This selects Copy Setup and then selects Set Copy Defaults Your settings are saved You can change the front panel and menu settings back to their original settings at any time See restore factory defaults on page 27 for more information perform special copy jobs In addition to supporting standard copying your HP Digital Copier Printer can also do the following copy a photo fit a copy to the page copy multiple copies of an original on one page copy two originals on one page shift image to increase the margin make a poster prepare a color T shirt transfer copy a photo 1 Load the photo on the glass 2 Load photo paper in the paper tray 3 Press Paper Type reference guide use copying features 15 4 Press until the desired photo paper option appears and then press Enter to select it The default paper type is Automatic which means the
61. tain disclaimers and limitations of this Statement may not apply to the Customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer e g the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the Customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS LIMITED WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS hp digital copier printer 410 chapter 7 46 8 47 technical information copy specifications Digital image processing Up to 99 copies from original Digital zoom from 25 to 400 Fit to page Poster Many on page Up to 14 cpm black 9 cpm color Copy speeds vary according to the complexity of the document speed margin specifications mode Speed ppm print resolution dpi scan resolution dpi Best Black 0 8 1200 x 1200 1200 x 2400 C
62. the frequency of replacing your print cartridges because it uses less ink 1 Load your original on the glass or in the ADF 2 Press Quality until the green light in front of the desired quality is lit 3 Press Start Copy Black or Start Copy Color set the number of copies You can set the number of copies using the front panel 1 Press Number of Copies to enter the number of copies mode There are four ways to set the desired number of copies Press Number of Copies again or repeatedly to increment the displayed number Press to increment or to decrement the displayed number Use the keypad to enter the desired number of copies Press on the keypad to increment or to decrement the displayed number 2 Press Start Copy Black or Start Copy Color reduce or enlarge a copy You can reduce or enlarge a copy of an original using either the Reduce Enlarge button or the Special Features button This section explains the Reduce Enlarge button only For information on using the Special Features button see perform special copy jobs on page 14 1 Press Reduce Enlarge to choose one of the following Custom 100 lets you enter the percentage to reduce or enlarge your copy Full Page 91 reduces an original to 91 of its original size which prevents cropping that may occur if you make a full sized 100 copy Legal gt Letter 72 reduces an original to 72 of its original
63. ting card paper print side down into the paper tray until it stops Legal sized paper Fully extend the paper length guide and make sure that the paper in the paper tray is pushed in all the way Note You can only copy a legal sized document by placing the original in the automatic document feeder ADF You cannot copy a legal sized page by placing it on the glass hp digital copier printer 410 chapter 3 10 The default paper type is Automatic which means the HP Digital Copier Printer will automatically detect and determine the paper type You can also change the paper type setting manually to ensure the best print quality When you change settings using the front panel the copy settings are reset two minutes after the unit completes the copy 1 Press Paper Type 2 Press until the appropriate paper type appears 3 Press Enter to choose the displayed paper type recommended paper type settings for copying You can choose these settings using the Paper Type button on the front panel set the paper size When making a copy you must have letter A4 or legal sized paper loaded 1 Press Menu 2 Press 1 and then press 2 This selects Copy Setup and then selects Paper Size 3 Press until the desired size appears and then press Enter to select it paper type front panel setting Copier paper or letterhead Plain Paper HP Bright White Inkjet Paper Plain Paper HP Premium Plus Photo Paper Glossy
64. tory topics only Hewlett Packard GmbH Department HQ TRE Herrenberger Strasse 130 D 71034 B blingen Germany FAX 49 7031 14 3143 53 index Numerics 2 on 1 feature 16 A adjust settings copy 14 view angle 27 align cartridges 25 automatic document feeder load originals in 6 B best copy quality 12 buttons cancel 2 enter 1 fit to page 1 keypad 1 lighter darker 2 13 menu 1 number of copies 2 12 on 2 paper type 1 18 photo 2 quality 1 12 reduce enlarge 1 12 special features 1 16 17 start copy black 2 start copy color 2 C cancel button 2 copy 19 cartridges align 25 order 59 protector 23 replace 24 store 23 clean print cartridges 26 the document backing 21 the exterior 22 the glass 21 color enhance photo 13 intensity of copy 13 contrast enhance photo colors 13 front panel display 27 copy 2 on 1 16 black and white 2 cancel 19 change default settings 14 color 2 color intensity 13 darken 2 13 defaults 14 enhancements 13 enlarge 12 fit to page 15 lighten 2 13 make copies 11 paper type settings 10 photo 14 quality 1 12 reduce 12 set number of copies 12 special copy jobs 14 speed 12 stop 19 T shirt transfer 18 country setup 26 D darken a copy 13 declaration of conformity 52 default settings change for copy 14 restore factory defaults 27 document backing clean 21 E enhancements 13 enlarge a copy 1 12 1
65. trique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications hp digital copier printer 410 chapter 8 52 declaration of conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s Name and Address Hewlett Packard Company 16399 West Bernardo Drive San Diego CA 92127 1899 USA declares that the product Product Name hp digital copier printer 410 Q1645A Model Number s hp digital copier printer 410 Q1646A Product Options conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 amp A4 EN 60950 1992 A1 A2 A3 A4 amp A11 UL1950 CSA 22 2 No 950 3rd Edn 1995 EMC CISPR 22 1997 EN 55022 1998 Class B CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 EN 61000 3 2 1995 IEC 61000 3 3 1994 EN61000 3 3 1995 FCC Part 15 Class B ICES 003 Issue 2 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EC the EMC Directive 89 336 EC and carries the CE marking accordingly 1 The product was tested in a typical configuration European Contact for regula
66. two on one page 16 output tray extender 7 P paper change default size for copy 9 change the type 9 load 6 recommended 6 set the size 10 tips on loading 9 paper size change for copy 9 paper tray load 6 paper type settings for copy 10 photo mode enhancement 14 photos copy 14 enhance copy 13 power save mode setup 26 power save mode time 26 print menu settings report 27 self test report 22 print cartridge protector 23 print cartridges align 25 clean 26 order 59 protector 23 replace 24 store 23 Q quality 12 R reduce a copy 1 12 15 regulatory information 50 replace print cartridges 24 reports menu settings 27 self test 22 restore factory settings 27 returning your hp digital printer copier 410 for service 43 S scroll speed setup 27 self test report 22 set language and country 26 number of copies 12 power save mode 26 scroll speed 27 view angle 27 settings best copy quality 12 copy a photo 14 copy color intensity 13 copy defaults 14 copy quality 12 copy speed 12 country and language 26 darken a copy 13 enlarge a copy 12 fast copy quality 12 lighten a copy 13 normal copy quality 12 paper type for copy 10 power save mode 26 reduce a copy 12 save copy settings 14 scroll speed 27 text enhancement 13 view angle 27 shift margins 17 special features 1 16 17 limitations 5 stop copy 19 store print cartridges 23 T text enhance 1
67. ulling down and releasing the supporting latch below the front panel align cartridges The HP Digital Copier Printer prompts you to align cartridges every time you install or replace a print cartridge Aligning the cartridges ensures high quality output To align the print cartridges when prompted Press Enter on the front panel A page of patterns is printed The cartridges are aligned automatically To align the cartridges at any other time 1 Press Menu 2 Press 3 and then press 2 This selects Maintenance and then selects Align Print Cartridges A page of patterns is printed The cartridges are aligned correctly hp digital copier printer 410 chapter 5 26 clean the print cartridges Use this feature when the Self Test Report shows streaking or white lines through any of the colored bars Do not clean print cartridges unnecessarily The cleaning function uses ink and shortens the life of the print cartridge 1 Press Menu 2 Press 3 and then press 1 This selects the Maintenance menu and then selects the Clean Print Cartridges option If the copy or print quality still seems poor after you clean the print cartridges replace the print cartridge that is affected set the language and country region Usually the language and country region are set when you install the HP Digital Copier Printer If you set the country region or language incorrectly during installation use the following procedure to change th

HP 410 Digital Copier Printer Reference Guide

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