HP 2300c Series User's Manual
Contents
1. 1 check the box contentst 1 install the software and connect the scanner 2 install the software first Windows and Macintosh 2 connect the scanner first Windows only 2 connect the optional TMA hp scanjet 3500c series only 3 scanner overview 4 how to use the scanner 5 select items to scan 5 preview and modify scanned images 6 S MAO SCANI st a ts e Ri dao i M 6 print Copies 2 54 2 G4 hae ands een ee 7 create a photo show and save iton CD 8 scan slides or negatives 8 change button settings 8 installation problems hp scanjet 2300c or 33006 series ae eni er ee 11 scanner is not working 11 scanner initialization failed 12 scanner still does not work properly 12 uninstall the software 13 hpisupporlan vee Peotone ar heme 14 find hp help on the web 14 contact hp customer support 15 obtain support in the United States 15 obtain support worldwide 16 contents CI install the scanner before you begin Make sure that you have a universal serial bus interface connection USB port on your computer and that your co2. fo scan a picture 1 Close the HP Copying software if it is open on your computer 2 Place the original face down on the scanner glass and close the lid 3 Press the SCAN button on the front panel of the scanner 4 Follow the instructions on your computer screen The HP Scanning software scans the tem with settings optimized for pictures to scan a document e mail a scan how to use the scanner To scan a document use the HP Photo 8 Imaging software On the Start menu point to Programs point to Hewlett Packard point to your scanner and click hp photo amp imaging director In the Director click Scan Document You can also change the setting for the SCAN button so that it regularly scans using settings optimized for documents For more information see change button settings For Macintosh see Macintosh OS 9 Choose Apple Help Center from the Finder HP Precisionscan Help menu Then choose HP Precisionscan Pro Help Pro Help Macintosh OS X Choose Mac Help from the Finder Help menu Then click the question mark on the bottom left corner of the Mac Help window and choose HP Precisionscan Pro Help If your scanner has an E MAIL button you can e mail a scan directly from your scanner You must also have an Internet connection and a supported e mail program Flo The HP Photo amp Imaging software supports many popular e mail zl programs If your e mail program is supported it opens 4 automatically when you tr
3. HP Precisionscan Help menu Then choose HP Precisionscan Pro Help Pro Help Macintosh OS X Choose Mac Help from the Finder Help menu Then click the question mark on the bottom left corner of the Mac Help window and choose HP Precisionscan Pro Help create a photo show and save it on CD Some scanners have a MEMORIES DISC CREATOR button ei If you have a read write CD drive and writable CDs you can use your scanner to create personalized photo shows with music and titles Then you can watch the photo show on your television using a compatible DVD player You can also make photo reprints from the CD 1 Close the HP Scanning software and the HP Copying software if they are open on your computer 2 Place the original face down on the scanner glass and close the lid 3 Press the MEMORIES Disc CREATOR button on the scanner and follow the instructions on the computer screen You can also create photo shows and save them on CD from the software For more information see the HP Photo 8 Imaging software Help scan slides or negatives On an HP Scanjet 3500c series scanner you can use the optional HP Scanjet transparent materials adapter TMA to scan slides or negatives To do so use the HP Scanning software rather than the scanning buttons For more information about the TMA see TMA hp scanjet 3500c series in the HP Photo 8 Imaging software Help For Macintosh see Macintosh OS 9 Choose Apple Help Center from the Find
4. b Type x setup exe where x is the letter of the CD ROM drive For a Macintosh computer HP Scanjet 3500c series only Double click the Installation Read Me file on the CD ROM and follow the instructions If the instructions prompt you to shut down your computer do so Connect the USB cable between the USB port on the scanner and the USB port on the computer Connect the power cable between the scanner and a surge protector or a grounded wall outlet that is easy to reach This turns on the scanner If necessary turn your computer on again mo vel ie connect USB cable to scanner connect USB cable to computer Make sure that your computer is on and that the operating system is running Connect the USB cable between the USB port on the scanner and the USB port on the computer 3 Connect the power cable between the scanner and a surge protector or a grounded wall outlet that is easy to reach This turns on the scanner 4 Follow the prompts in the New Hardware Found wizard 5 Insert the HP Photo 8 Imaging software CD ROM and click Next If the wizard prompts you for a drive letter select your CD ROM drive 6 In the HP Scanjet installation program follow the instructions 7 After installation is complete another HP installation program starts You can install additional software register your scanner and find additional help To see if your scanner came with additional software click Install software and follo
5. problems hp scanjet 2300c or 3500c series El uninstall the software The Uninstall option of the setup program allows you to remove the scanning software from your computer for Windows computers 1 2 3 4 Click Start point to Settings and then click Control Panel in Windows XP click Start and then click Control Panel Click Add Remove Programs and then select the HP Photo 8 Imaging software Click Change or Add Remove depending on your version of Windows Follow the instructions on the computer screen and then click Remove for Macintosh computers hp scanjet 3500c series only 1 Unplug the scanner and restart the computer If you do not unplug the scanner and restart the computer before you uninstall the software some files are not removed from your computer during uninstallation Insert the HP Photo amp Imaging CD ROM into your computer s CD ROM drive If the HP Photo amp Imaging CD ROM window does not appear double click the icon for the CD ROM Double click the Installer and then follow the instructions on the screen When the main installation dialog box appears select Uninstall from the pull down menu Click Uninstall and then follow the instructions on the computer screen installation problems hp scanjet 2300c or 3500c series hp support For warranty and specifications see the electronic Help for your scanner For regulatory information see the regulatory_supplement htm fi
6. will remember the settings you settings for the chose the last time you used the HP Copying software COPY button Open the Director click Make Copies and then change the settings how to use the scanner 101 installation problems hp scanjet 2300c or 3500c series This chapter contains solutions to common installation problems For solutions to usage problems or maintenance issues such as cleaning the scanner glass see troubleshooting in the HP Photo amp Imaging software Help scanner is not working First check your computer Make sure your computer meets the minimum system requirements that are listed on the scanner box If you do not have enough hard disk space remove unnecessary files or install the software on a different disk drive Ona Microsoft Windows computer if you receive a message such as Destination Directory Is Invalid or Program Folder Is Invalid during installation do one of the following Type a valid destination folder name The destination folder cannot contain the following characters 2 lt gt or Find a valid folder using the Browse button e Check the cables Check that the power cable is securely connected between the scanner and a live electrical outlet or surge protector Ifthe power cable is connected to a surge protector make sure the surge protector is plugged into an outlet and turned on Make sure you use the USB cable th
7. at was included with the scanner Another USB cable might not be compatible with the scanner Check that the USB cable is securely connected between the scanner and the computer Disconnect the power cable from the scanner and turn off the computer After 30 seconds reconnect the power cable to the scanner and then turn on the computer in that order Ona Macintosh computer HP Scanjet 3500c series only use the Apple System Profiler to make sure the scanner is connected to the computer correctly CU installation problems hp scanjet 2300c or 3500c series Test the scanner hardware HP Scanjet 2300c only a Disconnect the USB cable and the power cable from the scanner Make sure the power cable is still connected to the power source b Press the SCAN and COPY buttons at the same time while plugging the power cable back into the scanner The scanner lamp should turn on and the carriage in the scanner should move forward and backward c To end the test unplug the power cable If the scanner lamp does not turn on or the carriage does not move a problem exists with the scanner hardware Contact HP Customer Support scanner initialization failed If you receive a message that the scanner initialization failed or if the HP Scanning software stops working after it has been functioning properly try the following procedures a Close the HP Scanning software if it is open b Make sure that the cables connecting the c
8. ce how hp can Hewlett Packard s support hotline can help resolve problems with help e setup e installation configuration e operation For questions relating to operating systems or network configurations contact your point of purchase or internal support department For help with non HP hardware or software please contact the manufacturer of the other product before you call Please try the following steps before you call HP Customer Support Review the installation problems chapter in the user s manual for additional troubleshooting see the troubleshooting module in the HP Photo amp Imaging software Help Review the troubleshooting information on the HP product support website when you call If possible be at the computer where the scanner is installed and have the following information ready when you call serial number found on the back or bottom of your scanner or under the scanner glass product name found on the scanner lid e date of purchase obtain support in the United States free telephone support for 90 days Within 90 days of your purchase telephone support is provided to you free of charge If this is a long distance call for you long distance charges will apply Call 208 323 2551 Our support staff is available from 6 am to 10 pm Mountain Time Monday through Friday and 9 am to 4 pm on Saturday 15 hp support obtain support worldwide hp support after the fir
9. country or district by consulting the website and clicking on contact HP Alternatively you can ask your dealer or call HP at the phone number listed in this document For English support in Europe contact 44 0 207 512 52 02 Algeria 212 22404747 Argentina 0 810 555 5520 Australia 03 8877 8000 Austria 43 0 810 00 6080 Belgium Flemish 32 0 2 626 8806 French 32 0 2 626 8807 Brazil 11 3747 7799 greater S o Paulo 0800 157 751 outside greater S io Paulo Canada 905 206 4663 Chile 800 22 5547 Postsales Business Computing 800 360 999 Post sales Home Computing China 86 0 10 6564 5959 Colombia 9 800 114 726 Czech Republic 42 0 2 6130 7310 Denmark 45 39 29 4099 Egypt 202 7956222 Finland 358 0 203 47 288 France 33 0 1 43 62 34 34 Germany 49 0 180 52 58 143 DM 24 min Euro 12 min Greece 30 1 60 73 603 Guatemala 1 800 999 5105 Hong Kong 85 2 3002 8555 Hungary 36 0 1 382 1111 ndia 91 11 682 6035 ndonesia 62 21 350 3408 reland 353 0 1 662 5525 srael 972 0 9 952 48 48 taly 39 02 264 10350 Japan 81 3 5344 7181 orea Republic of 82 2 3270 0700 080 999 0700 outside Seoul and Kyung Ki only Malaysia 60 3 295 2566 Penang 03 2695 2566 Outside Penang Mexico 52 58 9922 Mexico City 01 800 472 6684 outside Mexico City Morocco 212 22404747 Neth
10. er HP Precisionscan Help menu Then choose HP Precisionscan Pro Help Pro Help Macintosh OS X Choose Mac Help from the Finder Help menu Then click the question mark on the bottom left corner of the Mac Help window and choose HP Precisionscan Pro Help change button settings how to use the scanner When you use the scanner buttons the scanner uses settings optimized for the destination such as e mail that is associated with that button Examples of settings include resolution size and output type Settings are applied to all items scanned with that button until you change the settings again change settings for the E MAIL button change settings for the SCAN button If one of your scanner buttons is not listed here its settings cannot be changed Plo To change the settings for the current item only you might want to A scan using the HP Photo 8 Imaging software instead 7 You change button settings from the Director which is the main window that you use to reach the many functions of the HP Photo amp Imaging software to open the director e On the Start menu point to Programs point to Hewlett Packard point to your scanner and click hp photo amp imaging director For Macintosh see Macintosh OS 9 Choose Apple Help Center from the Finder HP Precisionscan Help menu Then choose HP Precisionscan Pro Help Pro Help Macintosh OS X Choose Mac Help from the Finder Help menu Then click the question ma
11. erlands 31 0 20 606 8751 New Zealand 64 9 356 6640 Norway 47 22 11 6299 Peru 0 800 10111 Philippines 63 2 867 3551 hp support Poland 48 22 865 98 00 Portugal 351 21 3176333 Puerto Rico 1 877 232 0589 Romania 40 1 315 44 42 01 3154442 local Russian Federation 7 095 797 3520 Moscow 7 812 346 7997 St Petersburg Singapore 65 272 5300 South Africa 086 000 1030 inside RSA 27 11 258 9301 outside RSA Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Taiwan 0 800 01 0055 Thailand 66 2 661 4000 Bangkok Tunisia 212 22404747 Turkey 90 216 579 7171 Ukraine 7 380 44 490 3520 United Arab Emirates 971 4 883 8454 United Kingdom and English internationally 44 0 207 512 52 02 United States 208 323 2551 Venezuela 0800 4746 8368 Viet Nam 84 0 8 823 4530 hp support Printed in U S A 2002 invent Q2707 90400
12. le on the CD ROM that came with your scanner find hp help on the web HP provides several resources on the Web to provide help with your scanner These Web services are free and available to you 24 hours a day 7 days a week visiting hp websites hp product support Visit select your region and then type your scanner model in the quick find box to find information about the following topics setting up and using your scanner downloading drivers solving a problem e ordering e warranty hp scanjet website Visit and click products and services for the following information Tips for using your scanner more effectively and creatively HP Scanjet driver updates and software accessibility website Customers with disabilities can get help by visiting hp assistance If you cannot find an answer to your question by using the websites listed above visit From there you can discover how to contact HP by using e mail the telephone and other methods hp support 14 contact hp customer support Before contacting HP Customer Support please see find hp help on the web The website services described in that section are free and available to you around the clock If you don t find what you need on the Web please contact HP Customer Support You can contact HP by telephone or mail for support and service for your scanner Prices availability and hours of support are subject to change without noti
13. mputer is running Microsoft Windows 98 or later or Macintosh OS 9 or later Macintosh support is available for the HP Scanjet 3500c series only USB port check the box Your scanner box should contain the following items coments HP Scanjet 2300c or 3500c series digital flatbed scanner HP Photo amp Imaging software CD ROM USB cable Power cable Transparent materials adapter TMA some models of the HP Scanjet 3500c series only HP Scanjet 3500c series scanner HP Scanjet 2300c scanner U TMA some models only EN install the scanner install the software and connect the scanner Set up your scanner in one of two ways either install the software first or connect the scanner first It is recommended that you install the software first especially on a Macintosh computer install the software first Windows and acintosh connect the scanner first Windows only install the scanner N 1 Za If you experience difficulty installing your scanner see installation problems hp scanjet 2300c or 3500c series on page 11 Close all open programs on your computer Locate the HP Photo amp Imaging software CD ROM that is appropriate for your language and operating system and insert it into your computer For a Microsoft Windows computer Follow the instructions on the screen Or if the installation program does not start automatically a On the Start menu click Run
14. ntability noninfringement of third party rights and fitness for a particular purpose Neither the developers nor the distributors will be liable for damages whether direct indirect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data Clause at DFARS 52 227 7013 Material scanned by this product may be protected by governmental laws and other regulations such as copyright laws The customer is solely responsible for complying with all such laws and regulations product restricted material This HP product contains the following materials that might require special handling at end of life mercury in the fluorescent lamp in the scanner transparent materials adapter liquid crystal display lt 5 mg lead in solder For recycling information you can contact htip www hp com go recycle your local authorities or the Electronics Industries Alliance at http www eiae org For information about HP s environmental stewardship program see the Warranty and Specifications section of the electronic Help for your scanner contents install the scanner 1 before you begin
15. of type output Text or both text and Document Adobe Portable graphics Document Format PDF file A printed photograph Picture Joint Photographic or image Experts Group JPG file PS If you need to save the item as a file type other than JPG or PDF A scan and save the tem by using the HP Scanning software Y to change the original type If the software does not prompt you for an original type you can change the setting for the E MAIL button so that it regularly scans using settings optimized for either documents or pictures For more information see change button settings print copies If your scanner has a COPY button SP you can scan an item and send it directly to a printer to make copies 1 Close the HP Scanning software if it is open on your computer 2 Place the original face down on the scanner glass and close the lid 3 Press the COPY button on the scanner The software scans the item using default settings optimized for printing 4 A message appears that shows the copy progress E how to use the scanner If you want to reduce or enlarge the copies lighten or darken them or change printer settings click Cancel in the copy progress dialog box You can then make changes to settings in the HP Copying software You can also make copies from the HP Copying software For more information see the HP Photo 8 Imaging software Help For Macintosh see Macintosh OS 9 Choose Apple Help Center from the Finder
16. omputer and the HP scanner are securely fastened c Turn the scanner off by unplugging the power cord Turn the scanner back on by plugging the power cord in d Turn the computer off and then on again If the scanner still fails to initialize run the Repair utility Windows computers only as described in the next topic scanner still does not work properly scanner still does not work properly If the scanner stops scanning or the buttons no longer work as they should a software conflict might exist on your computer You might need to reinstall the HP Photo amp Imaging software To do this run the Repair utility Windows computers only a Click Start point to Settings and then click Control Panel in Windows XP click Start and then click Control Panel b Click Add Remove Programs and then select the HP Photo amp Imaging software c Click Change or Add Remove depending on your version of Windows d Follow the instructions on the computer screen and then click Repair If this does not work install the scanner on another computer This will help determine if the problem is related to the first computer or to the scanner If the scanner still does not work contact HP Customer Support If the troubleshooting information you need is not shown here see the HP Photo amp Imaging software ReadMe file for the most recent information or review the troubleshooting section in the electronic Help installation
17. rk on the bottom left corner of the Mac Help window and choose HP Precisionscan Pro Help If your scanner has an E MAIL button you change its settings in two places in Button Settings and in E mail Settings 1 Open the Director and on the Settings menu click Button Settings 2 Click the E mail Button tab and change the settings 3 Return to the Director and on the Settings menu click E mail Settings 4 Click the Scan Document tab Scan Picture tab or Program tab and change the settings If your scanner has a SCAN button use the following procedure to change its settings 1 Open the Director and on the Settings menu click Button Settings 2 Click the Scan Button tab and change the settings to scan to another program You can make your scans go directly to a program other than the HP Scanning software When you press the SCAN button your scans go to the destination program you have selected for example a word processing program On a Windows computer 1 Open the Director and on the Settings menu click Button Settings 2 On the Scan Button tab in the Destination box specify the destination to which you want to send your scan 3 Change other settings as required and then click OK If you want your scans to go directly to the selected destination on the Scan Button tab make sure the Show Preview check box is cleared how to use the scanner to change If your scanner has a COPY button the software
18. scanjet 2300c or 3500c series hp scanjet 2300c or 3500c series user s manual copyright information O Copyright Hewlett Packard Company 2002 All rights reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws This product incorporates Adobe s PDF technology which contains an implementation of LZW licensed under U S Patent 4 558 302 trademark credits Adobe and the Acrobat logo are either registered trademarks or trademarks of AdobesPDF Adobe Systems Incorporated in the United States and or other countries Microsoft and Windows are registered trademarks of Microsoft Corporation All other product names mentioned herein may be trademarks of their respective companies warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information The TWAIN Toolkit is distributed as is The developer and distributors of the TWAIN Toolkit expressly disclaim all implied express or statutory warranties including without limitation the implied warranties of mercha
19. st 90 days Call 208 323 2551 Charges are 25 00 per issue charged to your credit card If you think your HP product might need service call HP Customer Support which can help determine if service is required hewlett packard upgraded warranty statement You can buy an extended comprehensive warranty for your HP product but you must do so within 180 days of purchasing the product Upgrade your standard factory warranty to three years with the HP SupportPack Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase HP will determine the hardware service offering based upon the outcome of system self test programs run by the customer through the initial call to HP Customer Support If during your technical support call it is determined that your product needs replacement then HP will ship you this replacement product the next business day free of charge This warranty upgrade offers maximized uptime and productivity the convenience of door to door pickup and delivery with all packaging and freight prepaid by HP Available in the US only For more information call 1 888 999 4747 or visit and select warranty upgrades under product support Telephone support is free for one year in Asia and the South Pacific and for 30 days in the Middle East and Africa For phone support in Europe please check for the details and conditions of phone support in your
20. uts to some of the software functions Start from the software when you want more options and control or if your scanner model does not have all the buttons The procedures in this section use the default button settings For more information about changing the settings for one or more buttons see change button settings For more information about using the software see the HP Photo PS A amp Imaging software Help Y select items to scan Follow these guidelines when you select items to scan items for the scanner glass The scanner glass can be used to scan a wide range of items from business cards and photos to fabric and artwork Avoid placing items with sharp edges in the scanner Doing so can A damage the scanner Before placing an item on the scanner glass make sure the item is free of wet glue correction fluid or other substances that can be transferred to the glass items for the transparent materials adapter The HP Scanjet transparent materials adapter TMA is available with the HP Scanjet 3500c series You can use the TMA to scan 35 mm negatives 35 mm slides ES how to use the scanner preview and modify scanned images If your scanner has a SCAN button you can use it to scan pictures and documents When you press the SCAN button the HP Scanning software opens Within the software you can preview and make changes to the scanned image before you send it to the HP Photo amp Imaging Gallery
21. w the prompts connect the optional TMA hp scanjet 3500c series only Your scanner might have a transparent materials adapter TMA to scan 35 mm slides or negatives e If your scanner has a TMA connect the TMA cable to its port on the scanner EN install the scanner scanner overview scanner overview This section describes the buttons on the front panel of the scanner and available accessories zi Loy Your scanner might have all or only some of these features Button or accessory Description E MAIL button Scans the item using settings optimized for e mail and sends the scan fo your e mail software if the software is supported SCAN button Y Scans your original item to the HP Scanning software where you can preview or change the scanned image a OPY button Y 1 Scans the item and sends it to a printer to make copies MEMORIES DISC CREATOR button Scans the item to the Memories Disc Creator software where you can create a photo show on a CD along with background music and titles HP Scanjet transparent materials adapter TMA HP Scanjet 3500c series only Scans slides or negatives to the HP Scanning software where you can preview or change the scanned image how to use the scanner You can start your scanner projects in one of two ways from the scanner buttons or from the HP Photo 8 Imaging software The scanner buttons offer shortc
22. y to e mail a scan If you are using an unsupported e mail program the scanner cannot scan items directly into an e mail message In this case save the scan to a file and then attach it to your e mail message 1 Close the HP Scanning software and the HP Copying software if they are open on your computer 2 Place the original face down on the scanner glass and close the lid 3 Press the E MAIL button on the scanner The scanner scans the item using default settings optimized for e mail 4 Follow the instructions on your computer screen If your e mail program is supported a screen appears where you can address and compose a message You can also e mail a scan from the software For more information see the HP Photo 8 Imaging software Help For Macintosh see Macintosh OS 9 Choose Apple Help Center from the Finder HP Precisionscan Help menu Then choose HP Precisionscan Pro Help Pro Help Macintosh OS X Choose Mac Help from the Finder Help menu Then click the question mark on the bottom left corner of the Mac Help window and choose HP Precisionscan Pro Help to select original type for e mail If the software prompts you for an original type you have two choices Picture or Document The scanner uses optimized scan settings for your item depending on your choice Use the following guidelines to determine the best original type for your needs If your original Selectthis original Receive this type of consists
Download Pdf Manuals
Related Search