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HP 1240 Fax series Getting Started Guide

1. 00000 000s 114 severe error MESSAGES 1 ee 114 fax log error codes ya 7 kx 5 38 REDE Le Ree OEE RRO 115 9 technical information 0 2 c eee eee ee eee eee 117 paper specifications 0 6 ee eee 117 paper tray capacities o o aaau 117 automatic document feeder paper capacity 0 117 PAPE SIZES skin iaeoe tad heed abd ee be bey ee 118 print margin specifications 2 2 eee 118 fax specifications eds uh SL eH ety OR SnD ae i os 118 physical specifications 2 2 0 eee eae 118 power specifications 55 540 we nd oe Poe enki ewe bee wed 119 environmental specifications 2 2 2 eee eee 119 environmental product stewardship program 0 0 eee 119 recycling program 40s esas ka koh AM ae CA he Raed ae pe eka wS 120 regulatory notices 4 ii 5b 4S ee hoe 24 RADE SDE Re ORR 121 declaration of conformity a nananana 124 10 hp fax 1240 series support ce cece eee e eee 125 get support and other information from the Internet 125 hp customer support 64 4 4a0reni he hanes aneesnaege anton s 125 Soll ime Seas yt Ret ak ake an a ata ee ee hoe ee 126 call in Canada ss secese cee mahia hha Nene a E a ead 126 prepare your hp fax for shipment 00 000 eee eee 127 hp fax 1240 series contents 11 warranty information 2 ee eee eee eee eee 129 duration of limited warranty i5 40 ah20c0ee8 eds eee eo 129 warranty Service 2 2 eee 129
2. 6 Hold the print cartridge by its sides chapter 6 7 Clean only the contacts Do not clean the nozzles 8 Place the print cartridge back into the carriage 9 Repeat if necessary for the other print cartridge 10 Close the print carriage access door and plug in the HP Fax replace the telephone cord In some countries regions you must use a special telephone cord to connect your device to the telephone system Please check fax setup on page 75 to see if this applies to you restore factory defaults You can restore the original factory settings to what they were when you purchased your HP Fax Note Restoring the factory defaults will not change the date information you set nor will it affect any changes you made to scan settings and the language and country region settings You can perform this process from the front panel only 1 Press Setup 2 Press 5 then press 3 This selects Tools and then selects Restore Factory Defaults Tools Menu 1 Clean Print Cartridge 2 Align Print Cartridge 3 Restore Factory Defaults 4 Reprint Faxes in Memory The factory default settings are restored hp fax 1240 series maintain your hp fax set the scroll speed The Scroll Speed option lets you control the rate that text messages scroll from right to left in the front panel display For example if the message is long and does not completely fit in the front panel display it will need to scroll This is so that you c
3. noisy e You selected a high resolution for your fax Consider using the standard resolution to send faster e You are faxing in color e The receiving fax may have a problem or not be able to receive faxes at the same rate that your HP Fax is sending Faxes are received You are out of paper If the HP Fax runs out of paper incoming but are not printing faxes are stored in memory For information on loading paper see load paper on page 11 For information on faxes stored in memory see set backup fax reception on page 48 and reprint the faxes in memory on page 49 e You have a paper jam If the HP Fax has a paper jam incoming faxes are stored in memory For information on paper jams see paper jams on page 97 For information on faxes stored in memory see set backup fax reception on page 48 and reprint the faxes in memory on page 49 kez a N Q gt Pages of a fax e You are out of paper If the HP Fax runs out of paper incoming received are missing faxes are stored in memory For information on loading paper see load paper on page 11 For information on faxes stored in memory see set backup fax reception on page 48 and reprint the faxes in memory on page 49 e Check to see if the fax was sent correctly Check with the sender to find out how many pages were sent The sending fax machine may have failed to feed each page of the original e The print cartridges need cleaning or
4. until the speed dial entry that you want to delete appears and then press OK You can also enter the speed dial code by using the front panel Note Deleting a group speed dial entry will not delete the individual speed dial entries that make up the group change fax resolution and lighter darker settings You can change the fax resolution and lighter darker settings of documents that you are sending Note These settings do not affect copy settings Copy resolution and copy contrast are set independently from fax resolution and fax contrast This section contains the following topics e change the fax resolution on page 38 e change lighter darker setting on page 39 e set new defaults on page 40 change the fax resolution The Fax Resolution setting affects the transmission speed and quality of faxed black and white documents The HP Fax only sends faxes at the highest resolution supported by the receiving fax machine You can only change the fax hp fax 1240 series use the fax features resolution for faxes that you are sending in black and white All color faxes will be sent using Fine resolution The following Fax Resolution settings are available e Fine this is the default setting It provides high quality text suitable for faxing most documents e Very Fine use this setting when you are faxing documents with very fine detail If you choose this option be aware that the faxing process takes longer to complete and
5. Remove and reinsert the print cartridge Remove and check If this does not help clean the print cartridges You can also left cartridge clean the print cartridge contacts Replace the print cartridge completely if the problem persists For more information see work with print cartridges on page 65 Black ink low Press The print cartridge may be almost out of ink OK to continue Consider having a replacement black print cartridge available Replace the print cartridge when it runs out of ink Color ink low Press For more information see work with print cartridges on page 65 OK to continue user guide z to a 5 fo N Q gt e chapter 8 message solution Cartridge error See One or both of the print cartridges is having a problem product documentation for details Determine which print cartridge is experiencing the problem and replace it For more information see work with print cartridges on page 65 alignment messages message solutions Press OK to print The HP Fax prompts you for a print cartridge alignment whenever you align page insert a new print cartridge 1 Make sure plain white paper is loaded in the HP Fax and then press OK to print the alignment page 2 Place the alignment page print side down with the top in first in the automatic document feeder tray and then press OK 3 After alignment is complete discard or recycle the alignment
6. 1 Press Setup 2 Press 3 then press 3 This selects Basic Fax Setup and then Rings to Answer Basic Fax Setup Date and Time Fax Header Rings to Answer Fax Paper Size Tone or Pulse Dialing Ring Volume Phone Line Monitor Volume Fax Forwarding Black Only ONOOKRWN chapter 3 3 4 Enter the appropriate number of rings to answer by using the keypad Press OK to accept the setting receive a fax manually using the handset You can receive faxes manually by using the handset 1 2 Remove any originals from the automatic document feeder Set the Answer Mode to Tel so that the HP Fax does not automatically answer incoming calls Or set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP Fax For information on setting the Answer Mode see set the answer mode on page 24 For information on setting the number of Rings to Answer see set the number of rings before answering on page 27 To receive a fax manually from a phone do one of the following If the HP Fax rings pick up the handset If you hear fax tones from a sending fax machine press Start Black or Start Color and then press 2 If you are currently talking to the sender using the handset instruct them to press Start on their fax machine first Once you hear fax tones from a sending fax machine press Start Black or Start Color Wait until you hear the HP Fax send answering fax t
7. 3 4 use the fax features Press to select one of the following options On select this option to activate Backup Fax Reception Off select this option to turn off Backup Fax Reception Press OK set the country and language reprint the faxes in memory Usually you sent the language and country region when you first set up the HP Fax However you can change these settings at any time 1 2 6 Reprint Faxes in Memory enables you to reprint a fax stored in memory The faxes are printed in reverse order with the most recently received fax printed first Any time the HP Fax begins printing a fax you do not need press Cancel Press Setup Press 6 then press 3 This selects Preferences and then selects Set Language amp Country Region Press 11 for English appears on the display You can press to scroll through the available language or wait for them to display automatically When you see the language you want enter its two digit number using the keypad When prompted to confirm the language press 1 for Yes or 2 for No You are prompted with all the countries regions for the selected language You can also scroll through the countries regions using 4 or gt Using the keypad enter the two digit number for the desired country region When prompted press 1 for Yes or 2 for No to stop it from printing The HP Fax begins printing the next fax in memory stop faxing user guide Note You wil
8. EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency user guide rs 2 ie E be fe E ae SJ D a chapter 9 For more information on ENERGY STAR guidelines go to the following website www energystar gov paper use This product is suited for the use of recycled paper according to DIN 19309 plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should contact their local HP Customer Care Center recycling program HP offers an increasing number of product return and recycling programs in many countries as well as partnering with some of the largest electronic recycling centers throughout the world HP also conserves resources by refurbishing and reselling some of its most popular products This HP product contains the following materials that may require special handling at end of life e Mercury in the fluorescent lamp in the scanner lt 2 mg e Lead in the solder e A lithium battery This product contains a small Lithium battery that must be removed an disposed of properly at the end of the product s useful life The battery is located on the Main
9. If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity fo maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state s public utility commission public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening Note This equipment is hearing aid compatible o A Er z a a EN e Q 3 e ce E c 2 ie E be fe E ae SJ D a chapt
10. and that you speak softly and slowly when recording it Try again to receive a fax e Ifyou have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Answer Ring Pattern feature on your HP Fax is set to match For example if the phone company has assigned your fax number a double ring pattern make sure Double Rings is selected as the Answer Ring Pattern setting For information on changing this setting see change the answer ring pattern distinctive ringing on page 44 Note that some ring patterns cannot be recognized by the HP Fax such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern user guide kez 5 N a gt g chapter 8 problem cannot receive faxes but can send faxes continued possible cause and solution If you are not using a distinctive ring service check to make sure that the Answer Ring Pattern feature on your HP Fax is set to All Rings For information see change the answer ring pattern distinctive ringing on page 44 If your HP Fax shares the same phone line with other types of phone equipment such as an answering machine or a PC modem the fax signal level could be reduced causing fax reception problems To find out if other equipment is causing a
11. board Battery part number Panasonic CR2032 Battery material Lithium Battery type button coin cell battery Quantity per product 1 Weight approx 3 grams Lithium type solid Battery manufacturers Panasonic Japan NL Batterij niet weggooien maar inleveren als KCA hp inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle inkjet html hp fax 1240 series technical information regulatory notices The HP Fax meets product requirements from regulatory agencies in your country region This section contains the following topics e regulatory model identification number on page 121 e notice to users of the U S telephone network FCC requirements on page 121 e FCC statement on page 122 note l attention des utilisateurs du r seau t l phonique Canadien notice to users of the Canadian telephone network on page 122 note l attention des utilisateurs Canadien notice to users in Canada on page 123 regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0306 03 This regulatory number should not be conf
12. warranty upgrades 46 4 64 4 4 264 one a ned ae WE AD REED ey 129 returning your hp fax for service 2 0 0 ee eee ee 130 hewlett packard limited global warranty statement 130 ere ee Ter er er eT re eT ee ee eee 133 user guide contents hp fax 1240 series get started Co e gt v Q Si o Qa get help This User Guide contains information on using your HP Fax and provides additional troubleshooting assistance for the installation process The User Guide also contains information on how to order supplies and accessories technical specifications support and warranty information The table below lists additional sources of information for your HP Fax help description Setup information The Setup Poster provides instructions for setting up and configuring your HP Fax The Setup Poster is in the box with your HP Fax General product The HP Fax 1240 Series User Guide contains information on using your information HP Fax The User Guide also contains information on how to order supplies and accessories technical specifications support and warranty information Internet help and If you have Internet access you can get help from the HP website at technical support www hp com support The website also provides answers to frequently asked questions hp fax overview Your HP Fax is ready to use whenever you are Tasks such as sending a fax or making a copy of a document or photo c
13. 114 paper capacity 117 automatic fax reports 33 B baud rate 46 best copy setting 52 blank copy 103 block numbers 47 blocked carriage 96 busy HP Fax 113 G call for service error 114 call waiting 30 caller ID 47 cancel copy 59 fax 49 scheduled fax 21 cartridges align 70 clean 70 clean contacts 71 handle 67 incorrect 109 missing 109 order 61 out of ink 109 index photo print cartridge 109 replace 67 self test report 66 clean exterior 65 glass 63 print cartridge contacts 71 print cartridges 70 white strip on scanner lid 64 color bleeds 99 enhance photos 58 faxes 19 intensity 54 59 contrast fax 38 copy 51 black and white 53 blank 103 cancel 59 color bleeds 99 default settings 52 enlarge 55 fit to page 55 has ink smears 100 legal to letter 55 56 missing ink 100 number of copies 54 paper size 13 paper type 12 13 photos enhance 58 quality 52 reduce 55 56 skewed 102 speed 52 text enhance 57 too dark 99 too light 99 too many 112 washed out original 54 59 country setup 95 customer support 125 contact 125 North America 126 outside U S 126 warranty 129 website 125 D dark copy 99 darken copies 54 59 faxes 39 photos 58 date incorrect 113 set 41 declaration of conformity U S 124 default settings copy 52 fax 40 restore factory defaults 72 distinctive ringing 44 E empty print cartridge 96 98 e
14. Also use to insert a pause while entering a telephone number 4 Speed Dial Select a number from programmed speed dial entries Use the Speed Dial button the arrows or the keypad numbers on the front panel to navigate to a speed dial fax number 5 Status Light Indicates whether the HP Fax is on off or busy Attention Light Indicates an error condition Front Panel Display View menus prompts status messages and error messages 8 Flash Cancel a number being dialed and bring up a dial tone Also use to answer call waiting 9 Search Search for a speed dial code by name 10 Setup Access the menu system for reports speed dial setup fax settings tools and preferences 11 Fax Select the fax function After entering the phone number press the Fax button repeatedly to scroll through the Fax menu settings 12 Scan amp Fax Scans the entire fax into memory before sending After entering the phone number press the Fax button repeatedly to scroll through the Scan amp Fax menu settings 13 Copy Select the copy function Press the Copy button repeatedly to scroll through the Copy menu settings 14 Start Black Start Color Start a black or color fax or copy job 15 Cancel Stop a job exit a menu exit settings or exit the speed dial menu 16 OK Select the current menu setting on the front panel display Also use to respond to prompts on the front panel display 17 Right Arrow increase values or go forward when viewing se
15. HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the ditference between the cords see I have difficulties when sending faxes and when receiving faxes on page 105 2 Press the Answer Mode button on the front panel until Fax appears on the display how your hp fax will answer fax calls When the phone rings your HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax user guide chapter 7 case B faxing with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your phone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern connect your HP Fax as described in this section Telephone wall jack ee Use the phone cord supplied in the box with your HP Fax Se Back view of the HP Fax 1 Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then con
16. Pause 5 Enter the name and then press OK The name is limited to 40 characters in length For more information on entering text see enter text on page 32 6 After Enter Another appears press 1 Yes if you want to set up another number or press 2 No to exit hp fax 1240 series use the fax features add group speed dial entries This feature allows you create groups of up to 50 individual speed dial entries so that you can send black and white faxes to specific groups of people with one speed dial button Note You can only send black and white faxes to groups color faxes and Very Fine resolution are not supported for group faxing You can only assign previously entered speed dial numbers to a group Additionally only individual speed dial entries can be added you can t assign a group to another group 1 Press Setup 2 Press 2 then press 2 This selects Speed Dial Setup and then selects Group Speed Dial Speed Dial Setup 1 Individual Speed Dial 2 Group Speed Dial 3 Delete Speed Dial The first unassigned speed dial entry appears on the display 3 Press OK to select the displayed speed dial entry Tip To select another empty entry press 4 or gt and then press OK 4 Press 4 or gt to select an individual speed dial entry to add the to the group You can also enter the speed dial code by using the front panel 5 Press OK 6 After Enter Another appears press 1 Yes to add another individ
17. Remove the white plug from the port labeled 2 EXT on the back of your HP Fax 2 Find the phone cord that connects from the back of your computer your PC modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of your HP Fax 3 Connect a phone to the out port on the back of your PC modem Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the ditference between the cords see have difficulties when sending faxes and when receiving faxes on page 105 chapter 7 5 Press the Answer Mode button on the front panel until TEL appears on the display 6 If your PC modems software is set to automatically receive faxes to your computer turn off that setting Caution If you do not turn off the auto fax receive setting in your modem software your HP Fax will not be able to receive faxes how to answer fax calls manually You must be available to respond in person to incoming fax calls or your HP Fax can
18. appears on the display how to answer fax calls manually You must be available to respond in person to incoming fax calls or your HP Fax cannot receive faxes For information about how to receive fax calls manually from your attached phone and from an extension phone see receive a fax manually from a phone on page 28 E hp fax 1240 series fax setup case l shared voice fax line with PC modem and voice mail Telephone wall jack user guide Note The HP Fax cannot receive faxes automatically if you have a voice mail service so you must be available to respond in person manually to incoming fax calls If you want to receive faxes automatically instead contact your phone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing If you receive both voice calls and fax calls at the same phone number use a PC modem on the same phone line and also subscribe to a voice mail service through your phone company connect your HP Fax as described in this section Note Since your PC modem shares the telephone line with your HP Fax you will not be able to use both your PC modem and your HP Fax simultaneously For example while you are sending and receiving faxes you will not be able to e mail or access the Internet Use the phone cord supplied in the box with your HP Fax PC with modem Telephone optional Back view of the HP Fax IN OUT 1
19. are out of ink Print a Self Test Report to determine if there is a problem with the print cartridges Clean the print cartridges and print cartridge contacts If this does not solve the problem one or both of the print cartridges might be out of ink Pages of a fax send Make sure each page of your original was picked up separately are missing from the automatic document feeder Sometimes pages are missing because two or more pages of your original fed into the document feeder at the same time Try re sending the fax and make sure each page feeds separately Check with the recipient to see if there is a problem with the receiving fax machine There are horizontal There is a problem with the print cartridges Print a Self Test Report streaks on the fax to check them See work with print cartridges on page 65 104 hp fax 1240 series troubleshooting information problem possible cause and solution have difficulties e Make sure you connected the HP Fax from the port labeled when sending faxes 1 LINE to your telephone wall jack using the phone cord and when receiving supplied in the box with your HP Fax This special 2 wire cord is faxes different from the more common 4 wire cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below NN 2 wire cord End view of the 2 wire phone cord supplied in the box with your HP Fax 4 wire c
20. calls you must receive faxes manually not automatically For information on how to receive faxes manually see receive a fax manually from a phone on page 28 For information on setting up for faxing when you have a voice mail service see fax setup on page 75 e If you have a PC modem on the same phone line with your HP Fax check to make sure that the modem s software is not set to receive faxes automatically Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes which will prevent the HP Fax from receiving fax calls e If you have an answering machine on the same phone line with your HP Fax you might have one of the following problems Your outgoing message might be too long or too loud to allow the HP Fax to detect fax tones and the calling fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the HP Fax to detect fax tones This problem is more common with digital answering machines The following actions might help solve these problems Ep fo jem 2 gt fe 2 gt te a Disconnect the answering machine and then try receiving a fax If faxing is successful without it the answering machine might be causing the problem b Reconnect the answering machine and re record your outgoing message Make sure the message is as short as possible no more than 10 seconds long
21. copy features from the front panel on page 51 e increase copy speed or quality on page 52 e change default copy settings on page 52 use the copy features from the front panel 1 Load your original and then press the Copy button on the front panel The first option in the Copy menu appears in the front panel display 2 Press Copy repeatedly to scroll through the menu options 3 When the option you want to change appears in the front panel display press the 4 and gt buttons to scroll through the option settings Note To change multiple options press OK after each setting 4 Press Start Black or Start Color chapter 4 increase copy speed or quality The HP Fax provides three options that affect copy speed and quality e Normal delivers high quality output and is the recommended setting for most of your copying Normal copies faster than Best e Fast copies faster than the Normal setting The text is of comparable quality to the Normal setting but the graphics might be of lower quality Using Fast reduces the frequency of replacing your print cartridges because it uses less ink Best produces the highest quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies more slowly than the other quality settings 1 Load your original face down and top first in the document feeder tray For more information see load originals 2 Press Copy until Copy Quality appea
22. display 4 Press 4 or gt to scroll through the list of numbers and then press OK to delete the selected number from the list 5 If you want to delete another number from the list press 1 Yes Otherwise press 2 No 6 If you pressed 1 repeat steps 4 and 5 until you have finished deleting numbers from the list set backup fax reception Use the Backup Fax Reception feature to store received faxes in memory For example if you run out of paper while receiving a fax the fax will be stored in memory Then once you have loaded paper you can print out the fax The front panel display notifies you when there are faxes in stored in memory that need to be printed If Backup Fax Reception is turned off and the device is out of paper it will not answer the call By default Backup Fax Reception is enabled For information on printing faxes stored in memory see reprint the faxes in memory on page 49 Note If the memory becomes full the HP Fax overwrites the oldest printed faxes All unprinted faxes will remain in memory until they are printed or deleted When the memory becomes full of unprinted faxes the HP Fax will not receive any more fax calls until the unprinted faxes are printed To delete all faxes in memory including the unprinted faxes unplug your HP Fax 1 Press Setup 2 Press 4 then press 7 or 9 depends on your country region This selects Advanced Fax Setup and then Backup Fax Reception hp fax 1240 series
23. fax setup use this chapter if located in one of these countries regions Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia user guide chapter 7 use this chapter if located in one of these countries regions Singapore Spain Taiwan Thailand USA Venezuela Vietnam how to choose the right fax setup for your office Caution Please refer to how to tell if the following instructions apply to you on page 77 before following any of these instructions To fax successfully you need to know what types of equipment and services if any share the same telephone line with your HP Fax This is important because you might need to connect some of your existing office equipment directly to your HP Fax and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP Fax in your office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Be sure to read and answer the following questions in the order they are presented 1 Do you subscribe to a distinctive ring service through your phone company that provides multiple phone numbers with different ring patterns QO Yes have di
24. is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your special documents e HP Bright White Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers e HP Premium Photo Paper Glossy and Matte and HP Premium Plus Photo Paper Glossy and Matte are high quality glossy finish or matte finish photo based papers They look and feel like photographs and can be mounted under glass or in an album Photo papers dry rapidly and resist fingerprints and smudges e HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging e HP Matte Greeting Cards HP Glossy Greeting Card Paper HP Textured Greeting Cards Ivory Half Fold and HP Textured Greeting Cards White Half Fold allow you to make your own greeting cards e HP Brochure amp Flyer Paper Glossy or HP Brochure amp Flyer Paper Matte is matte coated or glossy coated on both sides for two sided use It is the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars paper sizes You may copy only onto full size pages letter legal and A4 of plain and photo paper and transparency film papers to avoid We do not reco
25. jam and then press OK The HP Fax has a paper jam Clear the paper jam replace the rear cleanout door and then press OK You will need to restart the job For more information see paper jams on page 97 Out of paper Load paper and then press OK The HP Fax is out of paper or the paper is not pushed back far enough Make sure paper is loaded in the paper tray and pushed back See load paper on page 11 Busy You tried to start another job while the HP Fax is already working on a previous job Wait until the HP Fax is idle and then try the job again Invalid date You entered a date incorrectly Enter the date again Valid formats which vary by country region are e dd mm yy e mmddyy dd is a 2 digit number representing the day mm is a 2 digit number representing the month and yy is a 2 digit number representing the year user guide EF fo jem 2 gt fe 2 gt te to a 5 fo N Q gt e chapter 8 message solution Memory full press The memory is full or the HP Fax has too many faxes stored in memory OK Print the faxes stored in memory Or you can unplug the HP Fax to delete all faxes stored in memory See reprint the faxes in memory on page 49 for more information Paper mismatch Try The Paper Size setting does not match the actual size of the paper that changing paper size is loaded in the paper tray or paper in tray then Make sure th
26. letter copy 55 56 load 7 load in input tray 11 load originals 15 load other types 12 mismatch error 114 missing from printout 103 order 61 out of 112 paper sizes 118 papers to avoid 10 recommended 10 recommended copy types 12 size set for copy 13 size set for fax 42 type set 13 paper jam 96 paper mismatch error message 114 paper specifications 117 paper tray capacities 117 PBX system 46 PC modem set up with fax line 84 set up with voice fax line 85 set up with voice fax answering machine line 88 phone numbers customer support 125 photos enhance copies 58 fax 19 fit to page 55 photo print cartridge 109 physical specifications 118 poll to receive fax 29 power specifications 119 powering on 96 print fax reports 33 faxes in memory 49 missing last page 103 index self test report 66 print carriage stalled 113 print cartridge 95 print cartridge empty 96 98 print cartridges align 70 alignment required 110 111 clean 70 clean contacts 71 handle 67 incorrect 109 missing 109 order 61 out of ink 109 photo print cartridge 109 replace 67 self test report 66 print margin specifications printing error 96 98 printing unsatisfactory 96 98 problems status lights 93 prompt delay set 73 pulse dial 42 Q quality copy 52 R receive faxes 27 28 29 redial fax 20 44 reduce faxes to fit 45 reduce enlarge copies fit to page 55 resize to fit
27. mild soap and warm water 3 Wash the strip gently to loosen debris do not scrub the strip Dry the strip with a chamois or soft cloth Caution Do not use paper based wipes as these might scratch the strip 5 If this does not clean the strip well enough repeat the previous steps using isopropyl rubbing alcohol and wipe the strip thoroughly with a damp cloth to remove any residual alcohol clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the device does not require cleaning Keep fluids away from the interior of the device as well as the front panel Note To avoid damage to painted parts of the HP Fax do not use alcohol or alcohol based cleaning products on the front panel or the lid of the device work with print cartridges To ensure the best print quality from your HP Fax you will need to perform some simple maintenance procedures and when prompted by a front panel message replace the print cartridges This section contains the following topics e print cartridge information on page 65 print a self test report on page 66 e handle the print cartridges on page 67 e replace the print cartridges on page 67 e align the print cartridges on page 70 clean the print cartridges on page 70 e clean the print cartridge contacts on page 71 print cartridge information user guide For best results use HP print cartridges Refilled prin
28. of deposit e Copyrighted works safety information Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning Potential shock hazard l Read and understand all instructions in the setup poster 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and where the line cord will not be damaged 8 If the product does not operate normally see the online Troubleshooting help 9 No operatorserviceable parts inside Refer servicing to qualified service personnel 10 Use in a well ventilated area 1 contents e E N S EES ET 1 get help resms a had ak A oh SS a a a eS hp fax overview 9 44 95 aed aaa oA BG eae eR RR ERG 1 the hp fax at a glance 4 422 5 6 4 Hk ook nd BS pind ond ered ba RS 2 front panel overview 0 0 eee ete 3 menu overvieW 1 0 ee ee nee ee 5 lo
29. or an ISDN line on page 77 e how to tell if the following instructions apply to you on page 77 e how to choose the right fax setup for your office on page 78 e select your fax setup case from this table on page 80 e case A separate fax line no voice calls received on page 81 e case B faxing with a distinctive ring service on the same line on page 82 e case C shared voice fax line on page 83 e case D fax line shared with PC modem no voice calls received on page 84 e case E shared voice fax line with PC modem on page 85 e case F shared voice fax line with answering machine on page 86 e case G shared voice fax line with PC modem and answering machine on page 88 case H shared voice fax line with voice mail on page 90 e case I shared voice fax line with PC modem and voice mail on page 91 chapter 7 faxing from a DSL line If you have a digital subscriber line DSL service through your phone company use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP Fax This filter removes the digital signal that would block your HP Fax from communicating properly with the telephone line Caution If you have a DSL line and you do not connect the DSL filter you will not be able to send and receive faxes with your HP Fax Use the phone cord supplied in the box with your HP Fax Telephone wall jack DSL filter supplied by your Back view of the Caution If you do no
30. outermost position 4 Tap the stack of paper on a flat surface to align the edges of the paper and then check to make sure all of the paper in the stack is the same size and type 5 Insert the short edge of the paper into the paper tray print side down until it stops To avoid bending the paper make sure you do not push the paper in too far or push too hard If you are using letterhead insert the top of the page first user guide he O Q fe 2 o ay e ae O ge fe 2 chapter 2 6 Slide the paper guide in until it stops at the edge of the paper Make sure that the stack of paper lies flat in the paper tray and fits under the tab of the paper guide load other types of paper in the paper tray The following table provides guidelines for loading certain types of paper and transparency film For best results adjust the paper type each time you change paper types and paper sizes For more information see set the paper type on page 13 paper tips HP Papers e HP Premium Paper Locate the gray arrow on the nonprinting side of the paper and then insert the paper with the arrow side facing up HP Premium Inkjet Transparency Film Insert the film so that the white transparency strip with arrows and the HP logo is on top and goes into the paper tray first HP Greeting Card Paper HP Glossy Greeting Card Paper or HP Textured Greeting Cards slide a small stack of greeting cards with the print sid
31. press 1 This selects Basic Fax Setup and then selects Date and Time Enter the month day and year last two digits only by pressing the appropriate number on the keypad Depending on your country region setting you might enter the date in a different order The underline cursor presented initially beneath the first digit advances automatically to each digit each time you press a button The time prompt automatically appears after you enter the last digit of the date Enter the hours and minutes The AM PM prompt automatically appears after the last digit of the time is entered if your time is displayed in the 12 hour format If prompted press 1 for AM or 2 for PM The new date and time settings appear on the front panel display chapter 3 set the paper size for received faxes You can select the paper size for received faxes The paper size selected should match what is loaded in your paper tray Faxes can be printed on letter A4 or legal paper only varies by country region 3 Note If an incorrect paper size is loaded in the paper tray when a fax is received the fax will not print and an error message appears on the display Load letter A4 or legal paper and then press OK to print the fax Press Setup Press 3 then press 4 This selects Basic Fax Setup and then Fax Paper Size Press to select an option and then press OK set tone or pulse dialing You can set the dial mode for tone or pulse dialing M
32. specifications 118 power specifications 119 print margin specifications 118 scan specifications 118 telephone cord 72 telephone line with multiple numbers 44 telephone numbers customer support 125 text enhance on copies 57 enter on keypad 32 missing ink 100 time set 41 tone dial 42 troubleshooting fax setup 104 installation 94 operations 115 status lights 93 v voice mail set up with voice fax line 90 set up with voice fax PC moden line 91 volume adjust fax 42 43 Ww warranty 129 duration 129 express 129 service 129 statement 130 upgrades 129 hp fax 1240 series Visit the hp fax information center It has everything you need to get the most value from your HP Fax Technical Support Supplies and Ordering Information Project Tips Ways to Enhance Your Product www hp com support 2004 Hewlett Packard Development Company L P Printed on recycled paper Printed in the U S A Q5621 90108
33. the HP Fax for a possible paper jam and send the fax again If the problem persists try to contact the recipient to see if there is a problem with the receiving fax machine Receive failed Some error caused a fax to fail while the HP Fax was receiving the fax The error could be due to noisy lines or some other communication error Contact the sender and request that the fax be sent again Not supported You tried to send a color fax from memory The HP Fax does not support this procedure Try sending the color fax normally and not from memory user guide 111 top a ke fe N ao a gt o chapter 8 message solution Can t print fax Wrong paper detected Replace paper Press OK to continue An incorrect paper size is loaded in the paper tray The HP Fax can only print faxes on letter A4 or legal paper If another paper size is loaded in the paper tray the HP Fax will not be able to print the received fax Load letter A4 or legal paper and then press OK to print the fax copy messages message solution Copy cancelled e The paper tray does not have enough paper Make sure the paper tray is loaded and the HP Fax is on an even surface Restart your copy job e The rear cleanout door is loose Make sure the rear cleanout door is fully attached as shown below Restart your copy job e The HP Fax has a paper jam Clear the paper jam and replace t
34. them as the default For information see set new defaults on page 40 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Phone Number appears in the top line of the display 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears user guide chapter 3 4 Press Fax until Lighter Darker appears in the top line of the display The range of values appears as a circle on a scale on the display 5 Press 4 to lighten the fax or to darken it The circle moves left or right as you press a button 6 Press Start Black or Start Color set new defaults You can change the default values for the Lighter Darker setting through the front panel 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Phone Number appears in the top line of the display 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears For more information on speed dials see set up speed dialing on page 36 4 Press Fax until Lighter Darker appears in the top line of the display 5 Make your changes as needed 6 Press Fax again until Set New Defaults appears in the top line of the display 7 Press gt to selec
35. top line of the display Press Start Black or Start Color chapter 3 use the handset You can use the handset to answer incoming calls make phone calls receive faxes and send faxes While the HP Fax is processing another job such as copying scanning or printing you can still use the handset for phone calls Note If the HP Fax is sending or receiving fax data you will not be able to use the handset for phone calls If you pick up the handset during faxing you will not hear a dial tone Wait for the HP Fax to finish sending or receiving the fax before using the handset This section contains the following topics answer incoming calls using the handset on page 30 make phone calls using the handset on page 30 e receive faxes using the handset on page 31 e send faxes using the handset on page 31 e adjust the handset volume on page 31 answer incoming calls using the handset gt Pick up the handset Note If you are currently on the phone and receive another call press Flash to answer the call waiting Call waiting is a subscription service and is not available in all areas Contact your phone company for information make phone calls using the handset You can make phone calls using the handset You can use Redial Speed Dial or a one touch speed dial button to quickly dial numbers 1 Pick up the handset 2 Doone of the following Dial the number by using the numeric keypad Press Redial to dia
36. you can only send black and white faxes e Photo this setting provides the best quality fax when sending photographs If you choose Photo be aware that the faxing process takes longer to complete When faxing photographs we recommend that you choose Photo e Standard this setting provides the fastest possible transmission with the lowest quality of fax 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Resolution until the desired resolution setting appears Note The Fax Resolution setting you select is retained until you change it again Tip You can also change the Fax Resolution by pressing Fax then using 4 or gt to scroll to Fax Resolution and then press OK Use 4 or gt to scroll to the setting you want and press OK again 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears 4 Press Start Black Note If you press Start Color the fax will be sent using the Fine setting change lighter darker setting Use this setting to change the contrast of a fax to be darker or lighter than the original This feature is useful if you are faxing a document that is faded washed out or hand written You can darken the original by adjusting the contrast Your changes revert to the default values after two minutes of inactivity unless you set
37. 1 HP customer support 125 HP Fax busy 113 front panel 3 maintain 63 menus 5 office setup 77 out of memory 114 overview 1 parts 2 prepare to ship 127 return 130 l individual speed dial entries 36 ink low 109 missing from copy 100 ink cartridge 95 ink cartridge empty 96 98 ink cartridges see print cartridges ink is smeared 100 ISDN 46 J junk fax number 47 hp fax 1240 series K eypad enter text 32 L abels load 12 anguage setup 95 ight copy 99 ighten faxes 39 ights troubleshooting 93 oad paper 11 M maintenance 63 align print cartridges 70 clean exterior 65 clean glass 63 clean print cartridge contacts 71 clean print cartridges 70 clean scanner lid white strip 64 replace print cartridges 67 restore factory defaults 72 self maintenance sounds 74 self test report 66 set scroll speed 73 manual fax reports 35 memory reprint faxes 49 menu overview 5 missing front panel bezel 113 ink in text or graphics 100 last page in printout 103 paper 112 print cartridge 109 modem See PC modem monitor dialing 22 N normal copy setting 52 nothing happens when try to copy 101 number of copies copy 54 oO order media 61 other supplies 61 print cartridges 61 user guide P paper automatic document feeder jam 114 automatic document feeder load fails 114 avoid jams 14 feed fails 102 incorrect custom size 112 jam 113 legal to
38. Arrange your originals so they are in order with the first page on top 2 Load your originals face down and top first in the document feeder tray For more information see load originals on page 15 3 Press Copy Press Start Black user guide chapter 4 make multiple copies of the same original 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Press Copy until Number of Copies appears in the top line of the display Press or use the keypad to enter the number of copies up to the maximum The maximum number of copies varies by model Tip If you hold down either of the arrow buttons the number of copies changes by increments of 5 to make it easier to set a large number of copies Press Start Black or Start Color If you are copying a stack of originals in the document feeder tray the HP Fax makes multiple copies of a single page before copying the next page You will need to sort and staple the copies yourself PEHEE copy a washed out original Use Lighter Darker to adjust the lightness and darkness of the copies you make 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Press Copy until Lighter Darker appears in the top line of the display The range of Lighter Darker values appears as circles on a scale on the front panel disp
39. Caller ID service is not supported in your country region this menu item will not appear in the Print Report menu Automatic Reports Setup prints automatic reports as described in generate reports automatically on page 33 Last Transaction prints details of the last fax transaction Fax Log prints a log of the last 30 fax transactions Speed Dial List prints a list of programmed speed dial entries Self Test Report prints a report to assist you in diagnosing print and alignment problems For more information see print a self test report on page 66 Caller ID Report prints a log of the last 30 Caller ID calls The report prints the phone number the date and time and the name of the caller if available Note Caller ID service is not available in all countries regions If Caller ID service is not supported in your country region this menu item will not a ppear in the Print Report menu For information see use caller ID on page 47 Junk Fax Report prints a report of the fax numbers you designated to block For more information see block junk fax numbers on page 47 Press OK to select a report chapter 3 set up speed dialing You can assign speed dial entries to frequently used fax numbers Use the one touch speed dial buttons on the front panel to quickly send faxes You can also press Speed Dial to scroll through and select from the list of speed dial entries The first 10 speed dial entries are automa
40. Copy Paper Size Custom 100 Enhancements Full Page 91 Color Intensity legal gt Ltr 72 Set New Defaults 3 Press until Legal gt Ltr 72 appears 4 Press Start Black or Start Color The HP Fax reduces the size of your original to fit within the printable area of the letter paper as shown below a _8 copy a full page 1 Load the document face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Copy until Reduce Enlarge appears in the top line of the display The following options are available in the Reduce Enlarge menu Copy Menu Number of Copies Reduce Enlarge Copy Quality Actual Size Lighter Darker Custom 100 Reduce Enlarge Full Page 91 Paper Type Legal gt Ltr 72 Copy Paper Size Enhancements Color Intensity Set New Defaults 3 Press until Full Page 91 appears 4 Press Start Black or Start Color hp fax 1240 series use the copy features The HP Fax slightly reduces the size of your original to fit within the printable area of the letter or A4 paper as shown below copy a document that has been faxed several times user guide The Enhancements feature automatically adjusts the quality of text documents by sharpening edges of black text or photographs by enhancing light colors that might otherwise appear white Text enhan
41. Do one of the following If after dialing the number you hear fax tones press Start Black or Start Color within three seconds If the recipient answers the telephone instruct them to press Start on their fax machine once they hear fax tones Make sure you press Start Black or Start Color on the HP Fax before the recipient presses Start on the receiving fax machine 4 Wait for the fax tones and then hang up the telephone set the answer mode By default your HP Fax automatically answers incoming calls and receives faxes You can change the Answer Mode to receive faxes manually or automatically based on the types of equipment and services if any share the same phone line with your HP Fax This section explains the various ways of answering fax calls Note For information on setting up your office equipment with the HP Fax see fax setup on page 75 to change the answer mode from the front panel gt Press Answer Mode until the appropriate answer mode setting appears on the display The selected Answer Mode setting appears on the display and becomes the default setting Refer to the following table to determine which Answer Mode setting you should use From the first column in the table choose the type of equipment and services applicable to your office setup Then look up the appropriate setting in the second column The third column describes how the HP Fax will answer incoming calls equipment services sharing recomme
42. Fax has a paper jam document does not Make sure paper is loaded in the paper tray and that you do print not have a paper jam For information on clearing paper jams see paper jams on page 97 The printout is blank The paper size specified in the front panel Copy menu does not match the paper size detected Make sure the paper size you specify in the front panel Copy menu matches the paper size that is loaded in the paper tray Then try copying again e The original is placed in the automatic document feeder face up Load the original in the automatic document feeder face down and top first If it is a small original make sure the shorter end goes into the document feeder portrait orientation e The print cartridges need cleaning or are out of ink Print a Self Test Report to determine if there is a problem with the print cartridges Clean the print cartridges and print cartridge contacts If this does not solve the problem one or both of the print cartridges might be out of ink EF fo jem 2 gt fe 2 gt te user guide chapter 8 fax problems Use this section to solve any problems you might encounter while setting up your HP Fax for faxing For information about how to set up your HP Fax for faxing see fax setup on page 75 problem possible cause and solution Fax transmission is The fax contains graphics Graphics take longer to send slow e The phone line connection is
43. For example while you are sending and receiving faxes you will not be able to e mail or access the Internet Use the phone cord supplied in the box with your HP Fax PC with modem Telephone well jack Telephone optional Back view of the HP Fax IN OUT 1 Remove the white plug from the port labeled 2 EXT on the back of your HP Fax 2 Find the phone cord that connects from the back of your computer your PC modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of your HP Fax 3 Connect a phone to the out port on the back of your PC modem Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your user guide chapter 7 office For more information about how to tell the difference between the cords see I have difficulties when sending faxes and when receiving faxes on page 105 5 If your PC modem s software is set to automatically receive faxes to your computer tur
44. INE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the difference between the cords see I have difficulties when sending faxes and when receiving faxes on page 105 4 Press the Answer Mode button on the front panel until Fax appears on the display 5 If your PC modem s software is set to automatically receive faxes to your computer turn off that setting hp fax 1240 series fax setup Caution If you do not turn off the auto fax receive setting in your PC modem software your HP Fax will not be able to receive faxes how your hp fax will answer fax calls When the phone rings your HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax case E shared voice fax line with PC modem If you receive both voice calls and fax calls at the same phone number and you also have a PC modem connected on this phone line connect your HP Fax as described in this section Note Since your PC modem shares the telephone line with your HP Fax you will not be able to use both your PC modem and your HP Fax simultaneously
45. Medium or Slow If you want to send with ECM turned off you must use Medium or Slow The following fax speeds are available fax speed setting _ fax speed Fast v 34 or 33600 bps Medium v 17 or 14400 bps Slow v 29 or 9600 bps Press Setup 2 Press 4 then press 6 This selects Advanced Fax Setup and then Fax Speed 3 Press to select an option and then press OK hp fax 1240 series use the fax features use caller ID Caller ID Mode allows you to view the phone number or names of callers on the front panel display if you subscribe to Caller ID service through your phone company Note Caller ID service is available through your phone company It is not supported in all countries regions If it is not supported in your country region you will not see Caller ID Mode in the Advanced Fax Menu For more information on Caller ID service contact your phone company In addition to viewing the numbers or names of callers you can also block numbers so that the HP Fax will not receive faxes from those numbers For more information on blocking numbers see block junk fax numbers on page 47 1 Press Setup 2 Press 4 then press 7 This selects Advanced Fax Setup and then Caller ID Mode 3 Press to select one of the following options On select this option to activate Caller ID Mode On Block Junk select this option to activate Caller ID Mode and block junk fax numbers Off select this option to turn off Ca
46. Otherwise you can align the print cartridges manually from the front panel Press Setup 3 Press 5 then press 2 This selects Tools and then selects Align Print Cartridge Tools Menu 1 Clean Print Cartridge 2 Align Print Cartridge 3 Restore Factory Defaults 4 Reprint Faxes in Memory The HP Fax prints an alignment page 4 Load the alignment page face down in the document feeder tray and press OK When Alignment Complete appears on the front panel display alignment is complete Recycle or discard the alignment page clean the print cartridges Use this feature when the Self Test Report shows streaking or white lines through any of the colored bars Do not clean print cartridges unnecessarily This wastes ink and shortens the life of the ink nozzles 1 Press Setup 2 Press 5 then press 1 This selects Tools and then selects Clean Print Cartridge hp fax 1240 series maintain your hp fax Tools Menu 1 Clean Print Cartridge 2 Align Print Cartridge 3 Restore Factory Defaults 4 Reprint Faxes in Memory A test page is printed as the print cartridges are cleaned Recycle or discard the page If copy or print quality still seem poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the print cartridge that is affected For information on replacing print cartridges see replace the print cartridges on page 67 A test page is printed as the print cartridges ar
47. Support i Q e z3 ia f 2 x i 5 Er fe z hewlett packard limited global warranty statement The following information specifies the HP limited global warranty This section contains the following topics e extent of limited warranty on page 130 limitations of warranty on page 131 e limitations of liability on page 131 e local law on page 131 extent of limited warranty Hewlett Packard HP warrants to the end user customer Customer that each HP Fax 1240 Series product Product including related software accessories media and supplies shall be free from defects in material and workmanship for the duration specified below which begins on the date of purchase by the Customer For each software Product HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any Product shall be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of a Product and does not cover any other problems including those which arise as a result of a improper maintenance or modification b software accessories media or supplies not provided or supported by HP or c operation outside the Product s specifications or unauthorized modifications or misuse For any hardware Product the use of a non HP print cartridge or a refilled print cartridge does not affec
48. This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For more information contact the Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 Caution Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment note l attention de
49. This section contains the following topics e enable fax confirmation on page 18 e send a basic fax on page 19 e send a color original or photo fax on page 19 e send a fax using speed dials on page 20 e send a fax using redial on page 20 e schedule a fax on page 20 e cancel a scheduled fax on page 21 e send a fax from memory on page 21 e send a fax using monitor dialing on page 22 e send a fax manually from a telephone on page 23 enable fax confirmation If you need printed confirmation that your faxes are successtully sent follow these instructions before sending any faxes The default fax confirmation setting is Every Error This means that your HP Fax prints a report only if there is a problem with sending or receiving a fax A confirmation message indicating whether an item was successfully sent appears briefly on the front panel display after each transaction To have a confirmation printed for every fax follow these instructions For more information see generate reports automatically on page 33 1 Press Setup 2 Press 1 then press 1 This selects Print Report and then selects Automatic Reports Setup Print Report Automatic Reports Setup 1 Automatic Reports Setup Every Error 2 Last Transaction Send Error 3 Fax Log Receive Error 4 Speed Dial List Every Fax 5 Self Test Report Send Only 6 Caller ID Report Off 7 Junk Fax Report Not available in all countries regions If Caller ID servi
50. able parts call the appropriate number e In the U S or Canada dial 1 800 HP INVENT 1 800 474 6836 e In Europe dial 49 180 5 290220 Germany or 44 870 606 9081 U K 9 p a wn me i Ey 7 n a Q a gt 7 2 v E chapter 5 To order in other countries regions call the phone number for your countries regions The numbers listed below are current as of the publication date of this guide For a list of current ordering numbers go to the following website and choose your own country region or language www hp com support country region number for ordering Asia Pacific 65 272 5300 Australia 61 3 8877 8000 New Zealand 0800 441 147 South Africa 27 0 11 8061030 U S and Canada 800 HP INVENT 1 800 474 6836 hp fax 1240 series The HP Fax requires little maintenance Sometimes you might want to clean the glass and the white strip on back of the lid to remove surface dust and ensure that your copies and scans remain clear You might also want to replace align maintain your hp fax or clean your print cartridges from time to time This section provides instructions for keeping your HP Fax in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics clean the glass on page 63 clean the white strip on page 64 clean the exterior on page 65 work with print cartridges on page 65 re
51. aceable components may be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product warranty upgrades Upgrade your standard factory warranty fo a total of three years with the HP SUPPORTPACK Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase This program offers phone support from 6 00 A M to 10 00 P M Mountain Standard Time MST Monday through Friday and 9 00 A M fo 4 00 P M MST on Saturdays If during your technical support call it is determined that you need a replacement product then HP will ship you this product next business day free of charge Available in U S only For more information please call 1 888 999 4747 or go to the HP website www hp com go hpsupportpack chapter 11 Outside the U S please call your local HP Customer Support office See call in Canada on page 1 26 for a list of international Customer Support numbers returning your hp fax for service Before returning your HP Fax for service you must call HP Customer Support See hp customer support on page 125 for steps to take before calling Customer
52. ack stop copying gt To stop copying press Cancel on the front panel The HP Fax immediately stops printing and releases the paper user guide chapter 4 60 hp fax 1240 series order supplies You can order print cartridges recommended types of HP paper and HP Fax accessories online from the HP website This section contains the following topics e order media on page 61 e order print cartridges on page 61 e order other supplies on page 61 order media To order media such as HP Premium Paper HP Premium Inkjet Transparency Film HP Iron On Paper or HP Greeting Cards go to www hp com Choose your country region and then select Buy or Shopping order print cartridges The following table lists the print cartridges that are compatible with your HP Fax Use this information to determine which print cartridge to order print cartridges hp reorder number HP black inkjet print cartridge 56 19 ml black print cartridge HP tri color inkjet print cartridge 57 17 ml color print cartridge HP black inkjet print cartridge 27 10 ml black print cartridge HP tri color inkjet print cartridge 28 8 ml color print cartridge Get more information about print cartridges from the HP website www hp com Choose your country region and then select Buy or Shopping order other supplies To order other supplies such as a copy of the printed User Guide a Setup Poster or other customer replace
53. ad paper and load originals 20 e eee ee eee 7 open and close the hp fax 2 2 2 cece eee 7 open and close the paper tray ononon 0 eee eee eee 8 open and close the document feeder tray and document catcher 8 POPES a ar ag O E A 9 recommended papers nonan onae 10 papers to avoid n anaana aaae 10 load Paper sei et oian eet RS Wo E E Ra ee AES 11 logd papers p aore a dcr a m acana aige dhe wee a a Re ia aoi Ral eed 11 load other types of paper in the paper tray o oo onnan annaa 12 set the paper type tit he oon gay Ny Redckd bw tg Re RATE GD 12 paper type settings 2 2 2 eee eee ee eee 12 set the paper type he a4 HR A Ode OD Ha a ad RARER 13 set the paper size 4 5454 dad ike Ree oeene eared ed eee Res 13 paper size setting for copying 2 0 000 e eee eee ee eee 13 paper size setting for receiving a fax 2 eee eee 14 eh elec 1 a ee ne ene Se ee ee re ee eres rere 14 load originals 6 44 as notes ne toon bodes dS AAG hoe aRs 15 use the fax features 2 cece eee cee ee eee eee eee 17 Send OE Sica iw Rook KG REE Rk CEE aS RRR RRS 18 enable fax confirmation 0000 c cece ee eee ee 18 send COGNITION udlonugheed oed hoes eR eta ame 19 send a color original or photo fax 2 2 2 0000 2 eee eee 19 send a fax using speed dials 0000 0 eee eee 20 send a fax using redial 214 6 i25 cide ne bhv ae See bebe She es 20 schedule a fax a ae ee ee eee ea ere eee ee on
54. address and a phone number where you can be reached during the day hp fax 1240 series warranty information z Q 3 e gt gt lt e 3 e z e gt Your HP Fax comes with a limited warranty that is described in this section Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided This section contains the following topics e duration of limited warranty on page 129 e warranty service on page 129 e warranty upgrades on page 129 e returning your hp fax for service on page 130 hewlett packard limited global warranty statement on page 130 duration of limited warranty Duration of Limited Warranty hardware and labor 1 Year Duration of Limited Warranty CD media 90 Days Duration of Limited Warranty print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first warranty service express service To obtain HP express repair service the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first See hp customer support on page 125 for steps to take before calling Customer Support Note HP express repair service might not be available in certain countries regions If a customer device needs a minor part replacement and these parts can normally be replaced by the customer the customer repl
55. alignment page is loaded or a page other than the alignment page is loaded in the document feeder tray Make sure you have placed the alignment page print side down with the top in first in the document feeder tray Also make sure the paper is fed straight into the automatic document feeder Try the alignment again See align the print cartridges on page 70 for more information Alignment The print cartridge alignment process completed successfully You are completed now ready to use your HP Fax fax messages message solution Dialed fax busy The fax number you attempted to call is busy Wait and try to send the fax to the number at a later time No fax answered The receiving fax machine is not online turned off or not functioning Try to send the fax to the number again at a later time If the problem persists try to contact the recipient to see if there is a problem with the receiving fax machine Ep fo jem 2 gt fe 2 gt te No color fax Fax You have tried to send a color fax to a fax machine that does not support was sent as black and color white Press OK to The HP Fax alerts you to this situation and sends the color fax as black continue and white instead Fax send failed The fax could not be completed because of a communication error or document jam or because the fax was blocked by the receiving fax machine This is sometimes referred to as blacklisting Check
56. already replaced it 1 Remove and re insert the print cartridges See replace the print cartridges on page 67 2 Align and clean the print cartridges See align the print cartridges on page 70 and clean the print cartridges on page 70 3 If this does not help the contacts may need to be cleaned See clean the print cartridge contacts on page 71 hp fax 1240 series troubleshooting information copy problems problem possible cause and solution Copies are faded or The Copy Quality setting for the HP Fax is set to Fast colors are dull The Lighter Darker setting for the HP Fax is set too light See copy a washed out original on page 54 The Color Intensity setting for the HP Fax is set too pale See enhance the colors of your original on page 59 e The print cartridges are clogged or out of ink Print a Self Test Report to determine if there is a problem with the print cartridges See work with print cartridges on page 65 e If the paper you are using is too fibrous the ink might not cover the surface of the paper Make sure you are using a paper that is appropriate for your HP Fax Debris might be stuck on the glass or on the white strip on back of the scanner lid this causes poor copy quality and slows down processing See clean the glass on page 63 and clean the white strip on page 64 Copies are too light or The Lighter Darker setting for the HP Fax is set too light or too dark dar
57. an be accomplished quickly and easily from the front panel of your HP Fax This section contains the following topics e the hp fax at a glance on page 2 e front panel overview on page 3 e menu overview on page 5 chapter 1 the hp fax at a glance mo a fe Ca a v to feature purpose 1 Automatic document feeder tray Automatic document feeder Document guides Front panel Print carriage access door Paper tray Paper tray extender Paper guides Oo MINI A Oa AJOJN Document catcher o Document catcher extender Handset hp fax 1240 series get started fo gt gt n 4 e at Q feature purpose 12 Power connector 13 1 LINE port 14 2EXT port 15 Handset port 16 Rear cleanout door 17 Rear cleanout door access tab front panel overview i 28 4 57 8 9 10 feature purpose 1 Answer Mode Switch between four answer settings Fax mode Fax Telephone Tel mode Fax and Telephone FaxTel mode and Answering Machine AnswerMachine mode See set the answer mode on page 24 for an explanation of these settings Fax Resolution Choose the resolution in which a fax will be sent user guide mo o fe Ca v to chapter 1 feature purpose 3 Redial Pause Redial the most recently dialed fax number
58. an read the entire message You can choose the rate at which it will scroll Normal Fast or Slow The default is Normal 1 Press Setup 2 Press 6 then press 1 This selects Preferences and then selects Set Scroll Speed Preferences Menu 1 Set Scroll Speed 2 Set Prompt Delay Time 3 Set Language amp Country Region 3 Press to select a scroll speed then press OK set the prompt delay time The Prompt Delay Time option allows you to control the amount of time that passes before a message is displayed prompting you to take further action For example if you press Copy and the prompt delay time passes without pressing another button Load Original then press Start appears in the front panel display You can choose Normal Fast or Slow The default is Normal 1 Press Setup 2 Press 6 then press 2 This selects Preferences and then selects Set Prompt Delay Time Preferences Menu 1 Set Scroll Speed 2 Set Prompt Delay Time 3 Set Language amp Country Region 3 Press until the delay time appears then press OK user guide chapter 6 set the language and country region Normally the language and country region for your HP Fax is set when you first set up your device However you can change it at any time 1 Press Setup 2 Press 6 then press 3 This selects Preferences and then selects Set Language amp Country Region Preferences Menu 1 Set Scroll Speed 2 Set Prompt Delay Time 3 Set Lang
59. and your answering machine can record a voice message chapter 7 case H shared voice fax line with voice mail Note The HP Fax cannot receive faxes automatically if you have a voice mail service so you must be available to respond in person manually to incoming fax calls If you want to receive faxes automatically instead contact your phone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing It you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your phone company connect your HP Fax as described in this section Telephone optional Telephone wall jack Use the phone cord supplied in the box with Back view of the HP Fax your HP Fax 1 Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the difference between the cords see I have difficulties when sending faxes and when receiving faxes on page 105 2 Press the Answer Mode button on the front panel until TEL
60. at the scheduled time The scheduled time appears on the front panel display cancel a scheduled fax You can cancel a scheduled fax or one that is currently in progress Once you schedule a fax the scheduled time appears on the front panel display gt When the scheduled time appears on the display press Cancel and then press 1 send a fax from memory user guide Your HP Fax can scan a black and white fax from the automatic document feeder into memory before sending it This feature is useful if the fax number you are trying to reach is busy The HP Fax scans the originals into memory and sends them once it is able to connect You can immediately remove the originals from the HP Fax once the pages are scanned Note Do not lift the handset if you want to send a fax from memory If you use the handset the fax is sent by scanning and sending each page chapter 3 You can send a fax from memory using either the Fax button or the Scan amp Fax button to send a fax from memory using the scan amp fax button 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Scan amp Fax Phone Number appears in the top line of the display 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears For more information on speed dials see set up speed dialing on pag
61. ax calls 2 0 0 0 eee ee 85 user guide it contents case E shared voice fax line with PC modem 2 0 85 how your hp fax will answer fax calls 2 2 0 0 200 e eee ee 86 case F shared voice fax line with answering machine 86 how your hp fax will answer fax calls 2 2 0 0 000 eee eee 87 case G shared voice fax line with PC modem and answering machine 88 how your hp fax will answer fax calls 2 2 0 0 0 00 e eee ee 89 case H shared voice fax line with voice mail 90 how to answer fax calls manually 00 eee eee 90 case l shared voice fax line with PC modem and voice mail 91 how to answer fax calls manually 2 2 0 2 000 eee eee 92 8 troubleshooting information cece eee cence 93 status lighis seiren daa a a EN OPER RAGE o ee ee 93 installation troubleshooting i404 4424 dane ewan gs ces R So ROR SH 94 paper JOMS ses he hae ee e Ee de pee eae Hae le bane ee 97 print cartridge problems y 5 44 24 05 lt 2005 044K a sak ded ke Ee RS 98 Copy Problems 153 44 bod iea dade dese eae ieee nares 99 fax problems soprane e ea Rae eet aa eS eak pg wen a 104 front panel messages n on nnana 109 print cartridge messages n on annaa 109 alignment messages n on nnana 110 fax MESSAGES o cae msg ke EE ee ERG A ee 111 COPY MESSAGES eee eee 112 general status messages 1 2 0 eee eee eee 113 automatic document feeder messages
62. bscriber line DSL make sure that you have a DSL filter connected or you will not be able to fax successfully Obtain a DSL filter from your DSL provider The DSL filter removes the digital signal that blocks your HP Fax from communicating properly with the telephone line For information on how to connect the DSL filter see faxing from a DSL line on page 76 Check for error messages on the front panel display of your HP Fax Until a product error condition is resolved you will not be able to send or receive faxes If you are using either a PBX or an ISDN converter make sure the HP Fax is connected to the port that is designated for fax and phone use Note that some ISDN systems allow you to configure the ports for specitic phone equipment for example you might have assigned one for telephone and Group 3 fax and another for multiple purposes If you continue to have problems when connected to the fax phone port try using the port designated for multiple purposes might be labeled multi combi or something similar hp fax 1240 series troubleshooting information problem possible cause and solution cannot receive e The Rings to Answer feature might not be set to answer after the faxes but can send appropriate number of rings for your office setup faxes For more information see how to choose the right fax setup for your office on page 78 e Ifyou have a voice mail service at the same phone number you use for fax
63. c Try removing the splitter and connecting the HP Fax directly to the telephone wall jack front panel messages print cartridge messages message solution Insert right cartridge The referenced print cartridge is missing or installed incorrectly Install the print cartridge Make sure to remove the protective Insert left cartridge tape by using the pink pull tab before inserting the print cartridge Also make sure that the print cartridge is firmly Insert ink cartridges seated and secure in the print carriage If the print cartridge is already installed it might be installed incorrectly Remove and reinsert it Both print cartridges must be installed for the HP Fax to work Error right cartridge You are using a print cartridge that the HP Fax does not support Ep fo jem D 2 gt fe 2 te is incorrect The correct print cartridges are listed in order print cartridges on page 61 For best results use HP print cartridges Error left cartridge is One or both of the print cartridges are not installed or are installed incorrect incorrectly Remove and reinsert the print cartridges Make sure that the print cartridge is firmly seated and secure in the print carriage For more information see work with print cartridges on page 65 Remove and check An undisclosed problem with the referenced print cartridge may be right cartridge preventing the current job from completing
64. call waiting tone If you are using either a PBX or an ISDN converter make sure the HP Fax is connected to the port that is designated for fax and phone use Some ISDN systems allow you to configure the ports for specific phone equipment for example you might have assigned one for telephone and Group 3 fax and another for multiple purposes Note If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes might be labeled multi combi or something similar how to tell if the following instructions apply to you The rest of the fax setup instructions in this chapter are intended for parallel type telephone systems which are most common in the countries regions listed in the table below If all of your telephone equipment modems phones answering machines and faxes connects directly to your telephone wall jack you probably have a serial type telephone system Check the table below to make sure that your country region does not appear in the list If you are unsure which kind of telephone system you have parallel or serial check with your telephone company If you have a serial system you do not need to read further If you have Caller ID on the line where you will install your HP Fax please refer to use caller ID on page 47 and block junk fax numbers on page 47 If your country region is listed use the following instructions to complete your
65. ce each number will have a different ring pattern for example single double and triple rings If you connect your HP Fax to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another to fax calls We recommend that you request double or triple rings for a fax number When the HP Fax detects the specified ring pattern it will answer the calls and receive the fax If you do not have this service use the default ring pattern which is All Rings 1 Verify that the correct Answer Mode setting is selected For information see set the answer mode on page 24 Press Setup Press 4 then press 1 This selects Advanced Fax Setup and then selects Answer Ring Pattern 4 Press to scroll through these options All Rings Single Rings Double Rings Triple Rings and Double amp Triple 5 When the ring pattern that the phone company established for your fax number appears on the display press OK Note If you do not have distinctive ringing service use the default ring pattern which is All Rings redial a busy or unanswered number automatically You can set your HP Fax to redial a busy or an unanswered number automatically The default setting for Busy Redial is Redial The default setting for No Answer Redial is No Redial 1 Press Setup 2 Doone of the following To change the Busy Redial setting press 4 and then press 2 This selects Advanced Fax Setup and then selects B
66. ce is not supported in your country region this menu item will not appear in the Print Report menu hp fax 1240 series use the fax features Press until Every Fax appears in the second line of the display and then press OK The HP Fax will print a confirmation report every time you send a fax informing you whether the fax was sent successfully or not For more information on printing reports see print reports on page 33 send a basic fax send a color original or photo fax user guide This section describes how to send a basic black and white fax from the front panel If you are interested in sending a color or photo fax see send a color original or photo fax on page 19 1 You can fax a color original or photo from your HP Fax If your HP Fax determines that the recipient s fax machine only supports black and white faxes the HP Fax sends the fax in black and white We recommend that you use only color originals for color faxing 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Press Fax Phone Number appears in the top line of the display Enter the fax number by using the keypad Tip To enter a pause in the fax number press Redial Pause Press Start Black Tip You must press Start to send a fax Pressing OK is for menu choices Load your original face down and top first in the document feeder tray For more infor
67. ceived a message on the front panel display to attach the front panel cover possible cause and solution This might mean the front panel cover is not attached or it is attached incorrectly Make sure that you attach the bezel as described below and that it is firmly in place 1 Insert the front panel cover tabs into the slots on the top of the device 2 Snap the frontpanel cover down firmly on both front corners Make sure it is even with the device 3 Make sure all the buttons can move freely hp fax 1240 series troubleshooting information problem possible cause and solution The front panel The HP Fax has been set up with the incorrect language or displays the wrong country region Usually you set the language and country region language when you first set up the HP Fax However you can change these settings at any time by using the following procedure 1 Press Setup 2 Press 6 then press 3 This selects Preferences and then selects Set Language amp Country Region After starting the routine the following prompt is presented on the front panel display Press 11 for English If you want to change the language to English enter 11 using the keypad or you can also scroll through the languages using 4 or gt Otherwise wait for five seconds and the display changes automatically to the next available language When you see the language you want enter its two digit number using the keypad 3 When prompt
68. cement is the default option Use Text enhancement to sharpen edges of black text Use Photo to enhance light colors in your photographs Mixed if your original contains both photographs and text or None to turn off all enhancements 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Copy until Enhancements appears in the top line of the display The following options are available in the Enhancements menu Copy Menu Number of Copies Copy Quality Lighter Darker Reduce Enlarge Enhancements Paper Type Text Copy Paper Size Photo Enhancements Mixed Color Intensity None Set New Defaults 3 Press until Text appears Press Start Black or Start Color Tip If any of the following occur turn off Text enhancement by selecting Photo or None Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas chapter 4 enhance light areas of your copy Use Photo enhancements to enhance light colors that might otherwise appear white You can also copy with Photo enhancements to eliminate or reduce any of the following that might occur when copying with Text enhancements Stray dots of color surround some text on your copies e Large black typefaces look splot
69. chy not smooth e Thin colored objects or lines contain black sections e Horizontal grainy or white bands appear in light to medium gray areas 1 Load your original photo face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Copy until Enhancements appears in the top line of the display The following options are available in the Enhancements menu Copy Menu Number of Copies Copy Quality Lighter Darker Reduce Enlarge Paper Type Copy Paper Size Enhancements Color Intensity Set New Defaults Enhancements Text Photo Mixed None 3 Press until Photo appears 4 Press Start Color or Start Black hp fax 1240 series use the copy features enhance the colors of your original Use Color Intensity to adjust the lightness and darkness of the copies you make 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Copy until Color Intensity appears in the top line of the display Copy Menu Number of Copies Copy Quality Lighter Darker Reduce Enlarge Paper Type Copy Paper Size Enhancements Color Intensity Set New Defaults The range of Color Intensity values appears as circles on a scale on the front panel display 3 Press to make the image more vivid Note You can also press 4 to make the image more pale 4 Press Start Color or Start Bl
70. close the document feeder tray and document catcher The document feeder tray and document catcher must be open to copy send faxes and scan However you can print and receive faxes with them closed e hp fax 1240 series load paper and load originals 1 Lift the document feeder tray to open it 2 Lower the document catcher and unfold the document catcher extender to open it o e a e Q gt 2 Nn Qo me Q me e Note The document catcher must be closed before the document feeder tray can be closed papers You can use several types and sizes of paper in your HP Fax Review the following recommendations to get the best quality Whenever you change paper types or sizes remember to change those settings This section contains the following topics e recommended papers on page 10 e papers to avoid on page 10 user guide E p o Q 5 Q o ay e ae i O xe fe 2 chapter 2 recommended papers These are the types and sizes of papers recommended for copying paper types If you want the best print quality we recommend HP Papers Using paper that is too thin paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not be filled in completely For more information about HP Papers go to our website at www hp com support e HP Premium Paper
71. d cropping of the text or images at the edges of the sheet The original is larger than the paper in the paper tray If your original is larger than the paper in the paper tray use the Reduce Enlarge feature to reduce your original to fit on the paper in the paper tray hp fax 1240 series troubleshooting information problem possible cause and solution Nothing happens e The HP Fax is turned off Look on the HP Fax front panel If when I try to copy the display is blank and no lights are on the HP Fax is turned off Make sure the power cord is connected and plugged into a power outlet Press the On button to turn on the HP Fax e The original is placed incorrectly in the document feeder tray Make sure it is inserted fully into the document feeder tray When the original is properly inserted Original loaded appears on the front panel display If this message does not appear remove your original and re insert it e The HP Fax might be busy copying or receiving a fax Check the display on the front panel to see if the HP Fax is busy e The HP Fax has a paper jam See paper jams on page 97 e Small size paper is loaded in the paper tray The HP Fax only supports copying onto full size paper Load Letter A4 or Legal paper and try copying again Ep fo jem 2 gt fe 2 gt te user guide 101 top a ke fe N ao a i chapter 8 problem The entire printout is sla
72. d to tone prompts while dialing and must pace your dialing speed You can send a fax using monitor dialing from the front panel or using the handset hp fax 1240 series send a fax manually from a telephone user guide use the fax features to send a fax using monitor dialing from the front panel 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Press Start Black or Start Color Once you hear the dial tone enter the number by using the keypad on the front panel You can also use speed dials For information on using speed dials see send a fax using speed dials on page 20 Follow any prompts that might occur Your fax is sent when the receiving fax machine answers to send a fax using monitor dialing from the handset 1 Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it You can send a fax manually by the handset or by using an extension phone that is directly connected to your HP Fax Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Pick up the handset Once you hear the dial tone enter the number by using the keypad on the front panel You can also use speed dials For information on using speed dials s
73. e 36 Tip To enter a pause in the fax number press Redial Pause 4 Press Start Black Note If you press Start Color the fax is sent in black and white and a message appears on the display The HP Fax scans the originals into memory and sends them when the receiving fax machine is available to send a fax from memory using the fax button 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Phone Number appears in the top line of the display 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears For more information on speed dials see set up speed dialing on page 36 Tip To enter a pause in the fax number press Redial Pause 4 Press Fax until How to Fax appears in the top line of the display 5 Press until Fax from Memory appears in the top line of the display 6 Press Start Black Note If you press Start Color the fax is sent in black and white and a message appears on the display The HP Fax scans the originals into memory and sends them when the receiving fax machine is available send a fax using monitor dialing Monitor dialing allows you to dial a number from the front panel as you would dial a regular telephone This feature is useful when you want to use a calling card to charge the call You can also use it when you need to respon
74. e Paper Size setting matches the size of the paper that is press OK loaded in the paper tray If there is a mismatch you can either change the Paper Size setting or the paper in the paper tray automatic document feeder messages message solution Original jam Clear Paper has jammed in the automatic document feeder jam and then press Clear the jam from the automatic document feeder and try the job again OK Do not load more than 20 sheets in the automatic document feeder For more information see paper jams on page 97 Feeder problem Re The automatic document feeder did not work properly and the job did load original and not finish then re start job Press Try loading the originals into the automatic document feeder again and OK to continue restart the job Do not load more than 20 sheets in the automatic document feeder severe error messages error message solution Fatal error Call for A fatal error denoted by an eight character error code has made the service HP Fax misfunction Note the error code and contact Hewlett Packard Error Reset power Some problem occurred that can only be corrected by turning the power off and then back on An eight character error code might be included Note this number in case the problem persists and you need to contact HP Turn the power off and then back on ase hp fax 1240 series troubleshooting information fax log error codes Us
75. e Phone Line Monitor Volume Press gt to select an option and then press OK forward faxes to another number Use the Fax Forwarding feature to forward your received faxes to another fax number During the period you have Fax Forwarding enabled your HP Fax will not print received faxes If a color fax is received it will be forwarded in black edit or cancel fax forwarding Once fax forwarding is enabled you might need to change the number you are user guide and white 1 Press Setup 2 Press 3 then press 8 This selects Basic Fax Setup and then selects the Fax Forwarding Black Only Press gt to select On and then press OK At the prompt enter the number of the fax machine that will receive the forwarded faxes Press OK Fax Forwarding appears on the display forwarding to or you might want to cancel your fax forwarding setup altogether Follow the steps below to edit or turn off fax forwarding 1 2 Press Setup Press 3 then press 8 This selects Basic Fax Setup and then selects Fax Forwarding Black Only Press gt to select Off and then press OK Tip You can also cancel fax forwarding by pressing Cancel and then 2 when Fax Forwarding appears on the front panel display chapter 3 change the answer ring pattern distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this servi
76. e cleaned Recycle or discard the page clean the print cartridge contacts user guide Clean the print cartridge contacts only if you get repeated front panel messages prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning remove the cartridge and verify that nothing is covering the print cartridge contacts then reinstall the cartridge If you continue to get messages to check the cartridges clean the contacts Caution Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Make sure you have the following materials available e Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges Caution Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP Fax Turn the HP Fax on and open the print carriage access door 2 Atter the carriage stops moving unplug the power cord from the back of the HP Fax 3 Push down on the top of the print cartridge to release it and then pull it toward you out of its slot 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it
77. e down completely forward into the paper tray until it can go no further set the paper type Whenever you change paper types be sure to set the paper type for your HP Fax paper type settings Select the Paper Type setting that matches the paper or transparency film you are using Use the paper types listed for best copy quality paper front panel setting Copier paper or letterhead Plain Other plain paper Plain hp fax 1240 series load paper and load originals paper front panel setting HP Premium Paper Plain HP Bright White Paper Plain Other Inkjet papers Plain HP Premium Photo Paper Photo HP Premium Plus Photo Paper Photo Other photo paper Photo HP Premium Inkjet Transparency Film Transparency Other transparency paper Transparency 1 Not all photo papers are compatible set the paper type The following procedure describes how to set the paper type for the Copy option on your HP Fax Select the Paper Type setting that matches the paper or transparency film you are using e a e Q gt a wn go me Q me 1 Press the Copy button until Paper Type appears 2 Press until the appropriate paper type appears 3 Press OK to choose the displayed paper type Note This setting returns to its default setting two minutes after the job has been completed For information on changing the default setting see change default copy settings on page 52
78. e ee oe eee eS 51 use the copy features from the front panel 51 increase copy speed or quality n onanan aaa 52 change default copy settings o on nnana 52 i hp fax 1240 series contents copy a two page black and white document 005 53 make multiple copies of the same original o noana nananana 54 copy a washed out original 2 2 eee 54 reduce OF enlarge bi 644405042 25d RG Sa hw wes 55 copy a legal size document onto letter paper 05 55 Copy GO full pag lt 1 2asind chug es ae sea Pade adden akan 56 copy a document that has been faxed several times 57 enhance light areas of your copy eee ce eee eee eee 58 enhance the colors of your original 2 2 2 2 0000 eee eee 59 SOP COPYING oy aia aae yak ag ae E dh iced teat al tance D a E heal th wake E 59 e a E T E S 61 order medido si sesasi E ES a a a a E A aes 6l order print cartridges 6 4 4 44 24 HAG Re eh Hee ee ae 61 order other supplies 4 4 4 n on He Rae RSS woe Go ek OHS 61 6 maintain your hp fax 2 cece cece cece eee ees 63 Clean the glass c4e5ssc eebeeo eee poeta eseasevead 63 clean the white strip o dso adwseeandudidaiees ae dese oeaes 64 clean the exterior 2 eens 65 work with print cartridges ane Ges Kec bodes ccbdedes coded 65 print cartridge information 0 00 0 e eee eee eee ee 65 print a self test report gt axe candace wd 4a Khare awa ED 66
79. e the table below to help you interpret the codes that appear in the results column of the fax log See generate reports manually on page 35 for information on printing the fax log The table also indicates which codes are specific to error correction mode ECM If the same error appears repeatedly try turning off ECM See use error correction mode on page 46 error code error definition 223 ECM One or more received pages might not be readable 224 225 23 There is a feature incompatibility with the sending fax machine 232 234 The telephone connection was lost 235 236 ECM 237 238 The sending fax machine sent an unexpected communication 239 241 ECM 242 The sending fax machine is attempting to receive instead of send 243 244 The sending fax machine prematurely ended the session z 245 246 ECM o 247 248 There was a communication error with the sending fax machine 249 251 ECM A S 252 Telephone line conditions were too poor to receive a fax 253 The sending fax machine attempted to use an unsupported page width 281 The telephone connection was lost 282 ECM 283 284 285 ECM 286 290 There was a communication error with the sending fax machine 291 The received fax could not be stored 314 320 There is a feature incompatibility with the receiving fax machine 321 There was a communication error with the receiving fax machine 322 324 Tele
80. ealable bag Remove printed papers from the output tray frequently Ensure that media loaded in the automatic document feeder and the paper tray lay flat and the edges are not bent or torn Do not combine different paper types and paper sizes in either the automatic document feeder or in the paper tray Always load the same paper type and paper size in the automatic document feeder or in the paper tray Adjust paper guides in the automatic document feeder and the paper tray to fit snugly against all media Make sure the paper guides do not bend the media Do not force media too far forward in the paper tray Use paper types that are recommended for your HP Fax hp fax 1240 series load paper and load originals load originals You can copy or fax an original by placing it in the document feeder tray The following procedure describes how to load originals into the HP Fax automatic document feeder Note The document feeder tray holds a maximum of 20 sheets of paper 1 Load your original in the center of the document feeder tray face down and top first Tip Always load small originals in a portrait orientation with the shorter edge going into the HP Fax first o Q a fe o gt a 7 Qo me e me e 2 Slide the document guides inward until they stop at the edges of the original 3 Press Copy Fax or Scan amp Fax on the front panel Note If you want to change a Copy Fax or Scan amp Fax set
81. ed to confirm the language press 1 for Yes or 2 for No You are prompted with all the countries regions for the selected language You can also scroll through the countries regions using 4 or gt 4 Using the keypad enter the two digit number for the desired country region Ep fo jem 2 gt fe 2 gt te 5 When prompted press 1 for Yes or 2 for No 6 You can confirm the language and country region by printing a Self Test Report as follows a Press Setup b Press 1 then press 5 This selects Print Report and then selects Self Test Report received a message The HP Fax prompts you to align cartridges every time you install on the front panel a new print cartridge For more information see align the print display to align the cartridges on page 70 print cartridges user guide top a 5 N ao a gt g chapter 8 problem My HP Fax does not power on possible cause and solution e The HP Fax may not be properly connected to a power supply Make sure the connection from the power outlet to the HP Fax is firmly connected Plug the power cord into a grounded power outlet surge protector or power strip and wait a few seconds for the HP Fax to power on Ifthe HP Fax is plugged in to a power strip make sure the strip is turned on Test the power outlet to make sure it is working If you plugged the HP Fax into a switched outlet make sure the sw
82. ee eee 20 cancel a scheduled fax 2 nin ed c40xeasea bade oesa anes es 21 send a fax from memory 0 00 e eee eeeeeee 21 send a fax using monitor dialing oonan anaana eaaa 22 send a fax manually from a telephone 2 0000 23 set the answer mode 4 4024 ee eR ER Ow cae oe we 24 receive CON sh Sink a aed hte shea edo a ew i ane A genio 27 set the number of rings before answering n nanana anaana 27 receive a fax manually using the handset 28 receive a fax manually froma phone 0 00 005 28 contents receive a fax manually from the front panel 0 29 poll to receive a fax ci 6 NS ae Sdn ed oe ae Ow RE SRY 29 use the handset 45 4284 ieve tera dhoea sao e ae deawae eye 30 answer incoming calls using the handset 0 000 30 make phone calls using the handset 00 000 e ee 30 receive faxes using the handset 0 0000e eee eeee 31 send faxes using the handset n on nananana 31 adjust the handset volume nnana anaana 31 set the fax header assed nnana nana 31 enter text o es hed a u a G o e E A Sa WR ah RE EY 32 enter a phone number o an nananana 32 PUNTIEPONS aiiai aa d a She a e E A tet 33 generate reports automatically o on aaaea 33 generate reports manually o oo aaan 35 set up speed dialing oonan anaana 36 create individual speed dial entries on nnna naana aaa 36 add group speed dial entries ononon anaa 37 upda
83. ee send a fax using speed dials on page 20 Follow any prompts that might occur Press Start Black or Start Color Your fax is sent when the receiving fax machine answers Note The extension phone must be connected to the 2 EXT port on the back of the HP Fax For information on setting up your HP Fax with your phone see fax setup on page 75 to send a fax manually using the handset 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Pick up the handset on the HP Fax and dial the number by using the keypad on the front panel Do one of the following If after dialing the number you hear fax tones press Start Black or Start Color within three seconds If the recipient answers the telephone instruct them to press Start on their fax machine once they hear fax tones Make sure you press Start Black or Start Color on the HP Fax before the recipient presses Start on the receiving fax machine Wait for the fax tones and then hang up the telephone chapter 3 to send a fax manually from a connected phone 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Dial the number by using the keypad on the phone that is connected to your HP Fax Note You must use the keypad on the phone to dial the number Do not use the keypad on the front panel of the HP Fax 3
84. eption tones to the sending fax machine and receive the fax hp fax 1240 series fax setup case C shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line connect your HP Fax as described in this section Telephone wall jack T LINE 2 EXT gt Use the phone cord supplied in the box with your HP Fax Back view of the HP Fax 1 Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the ditference between the cords see have difficulties when sending faxes and when receiving faxes on page 105 2 HP FaxPress the Answer Mode button on the front panel until Fax Tel appears on the display how your hp fax will answer fax calls user guide The HP Fax automatically answers all incoming calls based on the Rings to Answer setting If the call is a fax call the HP Fax will receive the fax If the call is a voice call the HP Fax will create a special ring to indicate it is a
85. equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Note The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 2B based on FCC Part 68 test results note l attention des utilisateurs Canadien notice to users in Canada user guide Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada This digital ap
86. er 9 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation
87. es use the fax features Tip The date and time must be set in order to use this feature See set the date and time on page 41 When the specified time is reached your fax is automatically sent as soon as a connection can be made Note Use the front panel to schedule a fax for later If you use the handset the fax is sent immediately You can only schedule one fax to be sent at a time However you can continue to send other faxes while a fax is scheduled 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Phone Number appears in the top line of the display 3 Enter the fax number by using the keypad press a one touch speed dial button or press Speed Dial until the appropriate speed dial entry appears For more information on speed dials see set up speed dialing on page 36 Tip To enter a pause in the fax number press Redial Pause Press Fax until How to Fax appears in the top line of the display 5 Press until Send Fax Later appears in the top line of the display and then press OK Black Only will appear on the display followed by Enter Time 6 Enter the Send Time by using the numeric keypad 7 If prompted press 1 for AM or 2 for PM 8 Press Start Black Note If you press Start Color the fax will be sent in black and white and a message will appear on the display The HP Fax scans the originals into memory and sends them
88. handle the print cartridges 2 0 0 0 eee eee 67 replace the print cartridges 0 0 e eee e eee eee 67 align the print cartridges 0 2 cee eee 70 clean the print cartridges 24444250305 eed ae eve ees 70 clean the print cartridge contacts 0 0 0 e eee eee 71 replace the telephone cord onnan annann 72 restore factory defaults o on nannan 72 set the scroll speed nonna nnana 73 set the prompt delay time o nnana anau 73 set the language and country region 2 0 6 eee eee eee 74 self maintenance sounds 0 0 0 cece eee cent eee 74 a Seen eee errr eee Tee re Tr errr Tee Tre Te Te 75 faxing from a DSL line 5c a gs ak eh heya Ree aden en ed ee 76 faxing with a PBX phone system or an ISDN line 0 77 how to tell if the following instructions apply to you n nannaa 77 how to choose the right fax setup for your office 78 select your fax setup case from this table 00005 80 case A separate fax line no voice calls received 81 how your hp fax will answer fax calls 00000 e eee 81 case B faxing with a distinctive ring service on the same line 82 how your hp fax will answer fax calls 2 0 0 0 0000 eee 82 case C shared voice fax line 0 ee ee ee eee 83 how your hp fax will answer fax calls 000000 83 case D fax line shared with PC modem no voice calls received 84 how your hp fax will answer f
89. he rear cleanout door Restart your copy job For more information see paper jams on page 97 Custom size XX maximum Custom size XX minimum You entered a custom percentage size that is outside the maximum and minimum allowed Enter a new percentage that does not exceed the limits specified in the error message Maximum number of copies is XX You have requested too many copies Enter a number of copies less than the maximum specified in the message on the front panel display Can t make copy Can t copy to small paper size Press OK to continue An incorrect paper size is loaded in the paper tray The HP Fax can only copy on letter A4 or legal paper If another paper size is loaded in the paper tray the HP Fax will not be able to make a copy Load letter A4 or legal paper and then make your copy hp fax 1240 series troubleshooting information general status messages message Open door Clear carriage jam and then press OK solution The HP Fax is new and there is packing material inside the HP Fax Open the printcarriage access door and make sure that you have removed all packing materials from the HP Fax Attach front panel cover The HP Fax cannot function until the front panel cover is attached Attach the front panel cover to the HP Fax For information on installing the front panel cover see the Setup Poster that came with your HP Fax Paper jam Clear
90. ice facility in countries regions where the product is distributed by HP or by an authorized representative hp fax 1240 series warranty information limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE limitations of liability To the extent allowed by local law the remedies provided in this Limited Warranty Statement are the Customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES local law user guide This Limited Warranty Statement gives the Customer specific legal rights The Customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere in the world To the extent this Limited Warranty Statement is inconsistent with local law this Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaime
91. ice fax line with PC modem and answering machine Telephone wall jack If you receive both voice calls and fax calls at the same phone number and you also have a PC modem and answering machine connected on this phone line connect your HP Fax as described in this section Note Since your PC modem shares the telephone line with your HP Fax you will not be able to use both your PC modem and your HP Fax simultaneously For example while you are sending and receiving faxes you will not be able to send e mail or access the Internet Use the phone cord supplied in the box with your HP Fax PC with modem Answering Telephone machine optional Back view of the HP Fax IN OUT Remove the white plug from the port labeled 2 EXT on the back of your HP Fax Find the phone cord that connects from the back of your computer your PC modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of your HP Fax Unplug your answering machine from the telephone wall jack and connect it to the out port on the back of your PC modem This allows a direct connection between the HP Fax and your answering machine even though the PC modem is connected first in line Caution If you do not connect your answering machine in this way fax tones from a sending fax machine could be recorded on your a
92. inctive ring service on the same line Voice calls You answered Yes to question 2 only Case C Shared voice fax line PC modem You answered Yes to question 3 only Case D Fax line shared with PC modem no voice calls received Voice calls and PC modem You answered Yes to questions 2 and 3 only Case E Shared voice fax line with PC modem Voice calls and answering machine You answered Yes to questions 2 and 4 only Case F Shared voice fax line with answering machine Voice calls PC modem and answering machine You answered Yes to questions 2 3 and 4 only Case G Shared voice fax line with PC modem and answering machine Voice calls and voice mail service You answered Yes to questions 2 and 5 only Case H Shared voice fax line with voice mail Voice calls PC modem and voice mail service You answered Yes to questions 2 3 and 5 only Case Shared voice fax line with PC modem and voice mail hp fax 1240 series fax setup case A separate fax line no voice calls received If you have a separate fax line on which you receive no voice calls and you have no other equipment connected on this phone line connect your HP Fax as described in this section Telephone wall jack a Use the phone cord supplied in the box with your HP Fax EE Back view of the HP Fax 1 Using the phone cord supplied in the box with your
93. ing Storage temperature range 40 to 60 C 40 to 140 F e Inthe presence of high electromagnetic fields it is possible the output from the HP Fax may be slightly distorted environmental product stewardship program This section contains the following topics e protecting the environment on page 119 e ozone production on page 119 e energy consumption on page 119 e paper use on page 120 e plastics on page 120 e material safety data sheets on page 120 e recycling program on page 120 e hp inkjet supplies recycling program on page 120 protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html ozone production This product generates no appreciable ozone gas O3 energy consumption Energy usage drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products o A s A a a e s Q fe 5 rerh x ENERGY STAR is a U S registered service mark of the U S
94. ing machine directly to the HP Fax or through a directly connected PC modem if applicable as described in fax setup on page 75 If you do not connect it as recommended fax tones could be recorded on your answering machine hear static on my telephone line ever since connected the HP Fax If you did not connect the HP Fax from the port labeled 1 LINE to your telephone wall jack using the phone cord supplied in the box with your HP Fax you could hear static on your phone line and you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire cords you might already have in your office For more information see have difficulties when sending faxes and when receiving faxes on page 105 108 hp fax 1240 series troubleshooting information problem possible cause and solution hear static on my This possible cause solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP Fax including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam telephone line ever since connected the HP Fax continued e Using a telephone line splitter could affect the sound quality of your phone line causing stati
95. ion Make sure you have correctly connected the HP Fax to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with your HP Fax Use the 1 LINE port on the back of the HP Fax to connect to the wall jack and use the 2 EXT port to connect any other equipment such as a PC modem or an answering machine For more information and connection diagrams see fax setup on page 75 Using a telephone line splitter can cause faxing problems A splitter is two cord connector that plugs into a wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack Check that the telephone wall jack has a working telephone line by plugging in a phone and checking for a dial tone Telephone lines with poor sound quality noise can cause faxing problems Check the sound quality of the telephone line by plugging a phone into the wall jack and listening for static or other noise If you hear noise turn off the Error Correction Mode ECM feature on your HP Fax and try faxing again For information see use error correction mode on page 46 Also contact your phone company to report the noise problem on your line Other equipment using the same telephone line as the HP Fax might be in use For example you cannot use your HP Fax for faxing if an extension phone is off hook or if you are using your PC modem to e mail or access the Internet If you are using a digital su
96. itch is on e The HP Fax might not respond if you press the On button too quickly Press the On button once slowly e If the HP Fax still does not turn on it might have a mechanical failure Unplug the HP Fax from the power outlet and contact HP The HP Fax does not print satisfactorily Check the print cartridge to make sure you have properly removed its packaging Being careful not to touch the gold colored contacts or ink nozzles make sure you have gently pulled the pink tab to remove the plastic tape If you continue to have problems see work with print cartridges on page 65 received a message on the front panel display about a paper jam or a blocked carriage If either a paper jam or blocked carriage error message appears in the front panel display there might be some packing material inside the HP Fax Lift open the print carriage access door to expose the print cartridges and remove any packing material or other items that do not belong there hp fax 1240 series troubleshooting information paper jams problem possible cause and solution Paper has jammed in Several common actions can cause paper jams the automatic e placing too much paper in the document feeder tray document feeder e using paper that is too thick or too thin for the HP Fax e trying to add originals to the document feeder tray while the HP Fax is copying or sending a fax 1 Open the scanner lid 2 Gently
97. k a Press Copy until Lighter Darker appears in the top line of the display b Press 4 to lighten the copy or press to darken it and then press Start Black or Start Color e The Copy Quality setting for the HP Fax is set to Fast Check the Copy Quality setting Use a high print quality Normal or Best for your project Ep fo jem 2 gt fe 2 S te a Press Copy until Copy Quality appears in the top line of the display b Press until the appropriate quality setting appears and then press Start Black or Start Color Colors run into each Color documents can use excessive amounts of ink Try other on my printout setting the Copy Quality setting to Normal or use HP Premium Papers when using Best a Press Copy until Copy Quality appears in the top line of the display b Press until Normal appears and then press Start Black or Start Color e The paper type is not suitable for the HP Fax Use HP Premium Papers or any other paper type that is appropriate for your HP Fax e You are printing on the wrong side of the paper Some specialty papers have a print side Make sure that print side is loaded face down in the paper tray user guide 99 top a 5 N ao a gt g chapter 8 problem Copies have horizontal smears Ink is not filling the text or graphics completely possible cause and solution The print cartridges might have a fiber buildup or might be lo
98. l need to press Cancel for each stored fax in order to stop it from printing Press Setup Press 5 then press 4 This selects Tools and then selects Reprint Faxes in Memory The faxes are printed from memory To stop a fax you are sending or receiving press Cancel To cancel a number you are currently dialing and bring up a dial tone press Flash Note If the HP Fax is already connected to the other fax machine and sending or receiving fax data you must press Cancel to cancel the fax Flash will not cancel a fax that is already in progress chapter 3 hp fax 1240 series use the copy features The HP Fax enables you to produce high quality color and black and white copies on plain paper photo paper and transparencies You can enlarge or reduce the size of an original to fit a specific paper size and adjust the copy s darkness This section contains the following topics e overview on page 51 copy a two page black and white document on page 53 make multiple copies of the same original on page 54 e copy a washed out original on page 54 e reduce or enlarge on page 55 copy a legal size document onto letter paper on page 55 e copy a full page on page 56 e copy a document that has been faxed several times on page 57 e enhance light areas of your copy on page 58 enhance the colors of your original on page 59 e stop copying on page 59 overview This section contains the following topics e use the
99. l the last number dialed Press Speed Dial until the appropriate individual speed dial entry appears in the top line of the display do not select a group speed dial entry and press OK You can also scroll through the speed dial entries by pressing 4 or gt or enter the speed dial entry code from the front panel Press a one touch speed dial button and press OK Press it once to access the first speed dial entry and twice to access the second speed dial entry assigned to that button hp fax 1240 series use the fax features receive faxes using the handset gt For information on receiving faxes by using the handset see receive a fax manually using the handset on page 28 send faxes using the handset gt For information on sending faxes by using the handset see to send a fax manually using the handset on page 23 adjust the handset volume You can adjust the handset volume from Normal to Loud 1 2 Pick up the handset Press 4 to decrease the volume or gt to increase the volume Note You can also adjust volume of the ring tones and dial tone For more information see adjust the ring volume and adjust the phone line monitor volume set the fax header The fax header prints your name and fax number on the top of every fax you send The fax header information is required by law in many countries regions user guide Note In Hungary the subscriber identification code fax header can be se
100. lay Press to darken the copy Note You can also press 4 to lighten the copy Press Copy until Color Intensity appears in the top line of the display The range of Color Intensity values appears as circles on a scale on the front panel display Press to make the image more vivid Note You can also press 4 to make the image more pale Press Start Color or Start Black hp fax 1240 series use the copy features reduce or enlarge a aon AON 7 copy a legal size document onto letter paper 1 2 user guide Load your original face down and top first in the document feeder tray For more information see load originals on page 15 Position the original in the center of the document feeder tray and move the paper guides next to it Load letter A4 or legal paper in the paper tray Press the Copy button until Reduce Enlarge appears Press until Custom appears Press OK Press 4 or gt until the percentage that you want to reduce or enlarge the photo appears Press Start Black or Start Color Load the legal document face down and top first in the document feeder tray For more information see load originals on page 15 Press Copy until Reduce Enlarge appears in the top line of the display The following options are available in the Reduce Enlarge menu chapter 4 Copy Menu Number of Copies Copy Quality Lighter Darker ae Enlarge Reduce Enlarge Paper Type Actual Size f
101. letter 55 56 regulatory notices 121 Canadian statement 122 declaration of conformity U S 124 FCC requirements 121 FCC statement 122 notice to users in Canada 123 regulatory model identification number 121 replace print cartridges 67 replace telephone cord 72 replacing 72 reports fax automatic 33 fax manual 35 index self test 66 reprint faxes in memory 49 reset power error 114 resolution 38 fax 38 restore factory defaults 72 return your HP Fax 130 ring answer pattern 44 rings to answer fax 27 S scan scan specifications 118 scanner lid white strip clean 64 scroll speed 73 self test report 66 send fax later 20 send faxes 18 set language and country 95 settings answer mode 24 country and language 95 fax speed 46 setup fax 75 setup fax 75 ship your HP Fax 127 skewed printout 102 sounds adjust fax 42 43 sounds self maintenance 74 speed copy 52 front panel prompt delay 73 front panel scroll 73 speed dial entries add 36 37 delete 38 overview 36 send fax with speed dials 20 update 37 status lights troubleshooting 93 stop copy 59 fax 49 scheduled fax 21 subscriber identification code 31 support services 125 symbols 32 T technical information automatic document feeder paper capacity 117 environmental specifications 119 fax specifications 118 paper sizes 118 paper specifications 117 paper tray capacities 117 physical
102. ller ID Mode 4 Press OK block junk fax numbers user guide If you subscribe to Caller ID service through the phone company you can block future faxes from designated numbers using the Junk Fax Numbers feature You can block faxes from up to 20 numbers Before using this feature you must set the Caller ID Mode to On Block Junk For information see use caller ID on page 47 Note Caller ID service is available through your phone company It is not supported in all countries regions If it is not supported in your country region you will not see Junk Fax Numbers in the Advanced Fax Menu For more information on Caller ID service contact your phone company chapter 3 to add junk fax numbers 1 Press Setup 2 Press 4 then press 8 This selects Advanced Fax Setup and then Junk Fax Numbers 3 Press to select Add and then press OK The most recently received Caller ID number appears on the display 4 Press 4 or to scroll through the list of Caller ID numbers and then press OK to select a number to add to the list 5 Ifyou want to add another number to the list press 1 Yes Otherwise press 2 No 6 If you pressed 1 repeat steps 4 and 5 until you have finished adding Caller ID numbers to the list to delete junk fax numbers 1 Press Setup 2 Press 4 then press 8 This selects Advanced Fax Setup and then Junk Fax Numbers 3 Press to select Delete and then press OK The first Junk Number appears on the
103. mation see load originals on page 15 Press Fax Phone Number appears in the top line of the display Enter the fax number by using the keypad Tip To enter a pause in the fax number press Redial Pause If you are faxing a photo change the resolution to Photo For information on changing the resolution see change the fax resolution on page 38 Press Start Color Note If the recipient s fax machine only supports black and white faxes the HP Fax automatically sends the fax in black and white A message appears once the fax has been sent indicating that the fax was sent in black and white Press OK to clear the message chapter 3 send a fax using speed dials You can quickly send a fax from the front panel by pressing Speed Dial or a one touch speed dial button on the front panel Speed Dials will not appear until you have set them up For more information see set up speed dialing on page 36 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Fax Phone Number appears in the top line of the display 3 Do one of the following Press Speed Dial or Search until the appropriate speed dial entry appears in the top line of the display You can also scroll through the speed dial entries by pressing 4 or gt Press Speed Dial and then enter the speed dial entry code from the front panel Press a one touch speed dial button Pres
104. mmend the following papers e Paper with cutouts or perforations e Photo paper other than HP Premium Plus Photo Paper Envelopes e Transparency film other than HP Premium or Premium Plus e Multiple part forms or label stock hp fax 1240 series load paper and load originals load paper These procedures describe how to load different sizes and types of papers into the paper tray for copying This section contains the following topics e load papers on page 11 e load other types of paper in the paper tray on page 12 load papers The following procedure describes how to load letter legal and A4 size paper into the paper tray There are specific considerations for loading certain types of paper After you review this procedure see load other types of paper in the paper tray on page 12 For best results adjust the paper settings each time you change paper types or paper sizes For more information see set the paper type on page 13 Tip Help prevent rips wrinkles and curled or bent edges by storing all media flat in a resealable bag Extreme changes in temperature and humidity might result in curled media that does not work well in the HP Fax if the media is not stored properly o e a e Qo gt 2 Nn Qo me Q me e 1 Open the paper tray door and unfold the paper tray See open and close the paper tray on page 8 2 If itis open fold up the document catcher 3 Slide the paper guide to its
105. n off that setting Caution If you do not turn off the auto fax receive setting in your PC modem software your HP Fax will not be able to receive faxes 6 HP FaxPress the Answer Mode button on the front panel until Fax Tel appears on the display how your hp fax will answer fax calls The HP Fax automatically answers all incoming calls based on the Rings to Answer setting If the call is a fax call the HP Fax will receive the fax If the call is a voice call the HP Fax will create a special ring to indicate it is a voice call You will need to answer the incoming voice call using the handset You should not answer voice calls from other telephones on the line The device cannot tell that you picked up the extension phone and will keep ringing You will have to press Cancel on the HP Fax to stop the ringing case F shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number connect your HP Fax as described in this section Use the phone cord supplied in the box with your HP Fax Answering Telephone Telephone machine optional wall jack Back view of the HP Fax IN OUT 1 Remove the white plug from the port labeled 2 EXT on the back of your HP Fax 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of yo
106. n or Off 4 Press OK chapter 3 use error correction mode Error Correction Mode ECM eliminates data lost due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably Turn ECM off the default setting is on only if it increases phone charges substantially and you can accept poorer quality in exchange for reduced charges Note If your Fax Speed setting is set to Fast or you are sending a color fax then ECM is always On ECM only affects faxes that are being sent Press Setup 2 Press 4 then press 5 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK set the fax speed You can set the fax speed used to communicate between your HP Fax and other fax machines when sending and receiving faxes The default fax speed is Fast In certain environments setting the fax speed to a slower speed might be required For example if you use one of the following e an Internet phone service a PBX system e Fax over Internet Protocol FolP e an integrated services digital network ISDN service Also if you experience problems sending and receiving faxes you might want to try setting the Fax Speed to
107. nded _ description your fax line answer mode setting None Fax The HP Fax automatically answers all incoming calls using the Rings to Answer You have a separate fax line setting See set the number of rings before on which you do not receive answering on page 27 voice calls hp fax 1240 series equipment services sharing your fax line recommended answer mode setting use the fax features description A shared voice and fax line and no answering machine FaxTel The HP Fax automatically answers all incoming calls using the Rings to Answer setting See set the number of rings before answering on page 27 If the call is a fax call the HP Fax will receive the fax If the call is a voice call the HP Fax will create a special ring to indicate it is a voice call You will need to answer the incoming voice call using the handset Note If the HP Fax determines the call is a voice call only the HP Fax will ring with the special ring tone The other phones on the same phone line will not ring at all You will need to answer the incoming voice call using the handset You should not answer voice calls from other telephones on the line The device cannot tell that you picked up the extension phone and will keep ringing You will have to press Cancel on the HP Fax to stop the ringing A shared voice and fax line Tel The HP Fax will not automatically answer calls You will need to receive faxes man
108. nect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the difference between the cords see I have difficulties when sending faxes and when receiving faxes on page 105 2 Press the Answer Mode button on the front panel until Fax appears on the display 3 Change the Answer Ring Pattern setting to the pattern that has been assigned by the phone company to your fax number for example double rings or triple rings a Press Setup b Press 4 then press 1 c Press to scroll through the options d When the ring pattern that the phone company established for your fax number appears on the display press OK Note Your HP Fax is factory set to answer all ring patterns If you do not set the correct ring pattern assigned by the phone company to your fax number your HP Fax might answer both voice calls and fax calls or it might not answer at all how your hp fax will answer fax calls Your HP Fax will automatically answer incoming calls that have the ring pattern you selected Answer Ring Pattern setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax rec
109. not receive faxes For information about how to receive fax calls manually from your attached phone and from an extension phone see send a fax manually from a telephone on page 23 hp fax 1240 series troubleshooting information This section contains troubleshooting information for the HP Fax 1240 Series HP Fax Specific information is provided for installation and configuration topics References to our online troubleshooting help are provided for operational topics This section contains the following e installation troubleshooting on page 94 e paper jams on page 97 status lights The HP Fax front panel display presents menus prompts status messages and error messages You can use this information to troubleshoot the occasional problems you might encounter while using your HP Fax The HP Fax alerts you to problems by blinking the Attention light shaped like When you see this check the display for a message about the problem e You can dismiss messages that do not require you to do anything by pressing Cancel e Some error messages might require you to do something for example clear a paper jam before they disappear and let you continue using the HP Fax fe c jem oO N me fe L e amp to O fe lt N x fre 2 o chapter 8 installation troubleshooting Use this section to solve any problems you might encounter while installing the HP Fax problem re
110. nswering machine and you will probably not be able to receive faxes with your HP Fax hp fax 1240 series fax setup Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire phone cord is different from the more common 4 wire cords you might already have in your office For more information about how to tell the ditference between the cords see have difficulties when sending faxes and when receiving faxes on page 105 Press the Answer Mode button on the front panel until AnswerMachine appears on the display If your PC modem s software is set to automatically receive faxes to your computer turn off that setting Caution If you do not turn off the auto fax receive setting in your PC modem software your HP Fax will not be able to receive faxes how your hp fax will answer fax calls user guide When the phone rings your answering machine will answer and then play your recorded greeting The HP Fax monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Fax will emit fax reception tones and receive the fax if there are no fax tones the HP Fax stops monitoring the line
111. nted or skewed possible cause and solution The paper guide is not positioned correctly so paper is not feeding correctly Make sure the paper guide is close to the left edge of the paper without bending the paper Remove the paper and then move the paper guide all the way to the left Insert the paper into the paper tray and then move the paper guide to the edge of the paper as shown below The document you are copying is not loaded straight in the document feeder tray The document guides should be close on each side of the original in the document feeder tray without bending the paper Make sure the original is loaded straight The paper type is not suitable for the HP Fax For information on recommended papers see recommended papers on page 10 More than one type of paper is loaded in the paper tray Load only one type of paper at a time Paper does not get picked up from the paper tray The HP Fax does not have enough paper in the paper tray If the HP Fax is out of paper or has only a few sheets remaining in the paper tray load more paper in the paper tray If there is paper in the paper tray remove the paper tap the stack of paper against a flat surface and reload it into the paper tray To continue your print job press OK on the front panel hp fax 1240 series troubleshooting information problem possible cause and solution The last page of my The paper tray is empty or the HP
112. nvironment energy consumption 119 environmental product stewardship program 119 environmental specifications 119 inkjet supplies recycling material safety data sheets 120 ozone production 119 paper use 120 plastics 120 protecting 119 recycling program 120 error correction mode ECM 46 errors fatal 114 reset power 114 F factory defaults restore 72 fast copy setting 52 fax 17 72 answer calls with handset 30 index answer ring pattern 44 automatically receive 24 block junk fax numbers 47 busy 44 busy line 111 caller ID 47 cancel 49 cancel forward 43 cancel scheduled 21 color send fails 111 confirm 18 contrast 38 date and time 41 defaults 40 distinctive ringing 44 enter text 32 error correction mode ECM 46 fax specifications 118 fax speed 46 forward 43 header 31 HP Fax out of memory 114 lighten or darken 39 manually receive 24 monitor dialing 22 no answer 111 paper size 13 42 pause 32 photos 19 poll to receive 29 problems sending and or receiving faxes 105 106 107 108 problems with answering machines 108 problems with static on the phone line 108 pulse dial 42 receive 27 receive fails 111 receive manually 28 29 receive manually from a front panel 29 receive manually from a phone 28 receive manually from handset 28 30 redial busy or unanswered numbers 44 reduce automatically 45 rep
113. olor hp fax 1240 series 4 use the fax features Wait until you hear the HP Fax send answering fax tones then hang up the telephone The HP Fax receives the fax receive a fax manually from the front panel You can receive faxes manually from the front panel 1 2 Remove any originals from the automatic document feeder Set the Answer Mode to Tel so that the HP Fax does not automatically answer incoming calls Or set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP Fax For information on setting the Answer Mode see set the answer mode on page 24 For information on setting the number of Rings to Answer see set the number of rings before answering on page 27 When your HP Fax rings press Start Black or Start Color The HP Fax receives the fax poll to receive a fax Polling allows your HP Fax to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the HP Fax calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send 1 2 nu Aa Ww user guide Remove any originals from the automatic document feeder Press Fax Phone Number appears in the top line of the display Enter the fax number of the other fax machine Press Fax until How to Fax appears in the top line of the display Press until Poll to Receive appears in the
114. ols repeatedly to scroll through the list of symbols The symbols are available to visually separate text for easier reading The list of available symbols for a name is _ amp 2 4 1 e If you make a mistake press 4 to clear it and then make the correct entry e After you are done entering text press OK to store your entries enter a phone number The following list provides tips for entering phone numbers Use these instructions to enter speed dial phone numbers and the fax header number e Press the keypad number and wait for the cursor to automatically advance to the right or press gt Tip The cursor will automatically advance to the right after two seconds To enter a three second pause press Redial Pause hp fax 1240 series use the fax features e To enter a symbol such as press Symbols repeatedly to scroll through the list of symbols The following table represents the available symbols available description symbols Provides the Dual Tone Multiple Frequency DTMF tones assigned to the asterisk character When auto dialing the HP Fax enters a three second pause in the number sequence Displays a left or right parenthesis to visually separate numbers such as area codes for easier reading These symbols do not affect dialing W When auto dialing W causes the HP Fax to wait for a dial tone before continuing to dial R During auto dialing the R function
115. ones and then hang up the telephone The HP Fax receives the fax receive a fax manually from a phone You can receive faxes manually from a phone that is Directly connected to the HP Fax by using 2 EXT port On the same phone line but is not connected to the HP Fax Note If you would like to receive a fax manually using the handset see receive a fax manually using the handset on page 28 Remove any originals from the automatic document feeder Set the Answer Mode to Tel so that the HP Fax does not automatically answer incoming calls Or set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP Fax For information on setting the Answer Mode see set the answer mode on page 24 For information on setting the number of Rings to Answer see set the number of rings before answering on page 27 To receive a fax manually from a phone do one of the following If your phone is plugged into the back of the HP Fax and you hear fax tones from a sending fax machine press Start Black or Start Color If your phone is not plugged into the back of the HP Fax but is on the same phone line and you hear fax tones from a sending fax machine press 1 2 3 on your phone If you are currently on the phone with the sender using a phone connected to the HP Fax instruct them to press Start on their fax machine Once you hear fax tones from a sending fax machine press Start Black or Start C
116. ord End view of a 4 wire phone cord that will probably cause faxing problems if connected directly to your HP Fax This possible cause solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP Fax including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Ep fo jem 2 gt fe 2 te If you used a 4 wire cord disconnect it find the supplied 2 wire cord and then connect the 2 wire cord to the HP Fax at the port labeled 1 LINE For more information on how to connect this cord see fax setup on page 75 Note If the 2 wire cord is not long enough and you need to extend it you might want to purchase an in line coupler and use a 4 wire cord to increase the length The type of coupler you would need allows you to connect a 2 wire cord at one end and a 4 wire cord at the other Attach the 2 wire cord from the 1 LINE port of the HP Fax to one side of the coupler then attach a 4 wire cord from the opposite side of the coupler to the telephone wall jack user guide 105 top aS N a gt chapter 8 problem have difficulties when sending faxes and when receiving faxes continued possible cause and solut
117. orts 33 reprint 49 resolution 38 rings to answer 27 schedule 20 send 18 send a color fax 19 send basic fax 19 send fails 111 send fax using redial 20 send from memory 21 send from memory fails 111 send manually 22 send manually from a phone 23 send manually from handset 23 30 set answer mode 24 set up distinctive ring line 82 set up DSL line 76 set up office equipment 77 set up separate fax line 81 set up shared voice fax line 83 set up with fax PC modem line 84 set up with voice fax answering machine line 86 set up with voice fax PC modem line 85 set up with voice fax PC modem answering machine line 88 set up with voice fax PC modem voice mail line 91 set up with voice fax voice mail line 90 setup 75 setup ISDN line 77 setup PBX system 77 speed dial 20 speed dial entries add 36 37 speed dial entries delete 38 speed dial entries update 37 symbols 32 tone dial 42 unanswered 44 volume 42 43 fax setup troubleshooting 104 FCC requirements 121 FCC statement 122 fit to page 55 FolP 46 forward faxes cancel 43 set up 43 front panel 2 bezel missing 113 enter text 32 menus 5 overview 3 prompt delay 73 scroll speed 73 front panel display 94 set language 95 G glass clean 63 greeting cards 12 group speed dial entries 37 H handset call waiting 30 receive a fax 28 send a fax 23 use 30 help
118. ose your own country region or language www hp com support As part of our constant efforts to improve our phone support service we advise you to check our website on a regular basis for new information regarding service features and delivery hp technical support 905 206 4663 country region Canada during warranty Canada post warranty 1 877 621 4722 per call charge hp fax 1240 series hp fax 1240 series support prepare your hp fax for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send your HP Fax in for service please follow the steps below to avoid further damage to the HP product 7 8 user guide Note When transporting your HP Fax make sure that the print cartridges have been removed Make sure that you have properly shut down the HP Fax by pressing the On button Turn on the HP Fax Disregard steps 1 through 6 if your device will not turn on and the print carriage is not visible under the print carriage access door You will not be able to remove the print cartridges Proceed to step 7 Open the print carriage access door Remove the print cartridges For information on removing the print cartridges see replace the print cartridges Caution Remove both print cartridges Failure to do so might damage your HP Fax Place the print cartridges in an airtight bag so they will not dry out and put them aside Do not send them with
119. ost phone systems work with either type of dialing If you have a public phone system or a private branch exchange PBX system that requires pulse dialing you may need to select Pulse Dialing The default setting is Tone Dialing Some phone system features might not be accessible if pulse dialing is used In addition it can take longer to dial a fax number with pulse dialing Contact your local phone company if you are unsure which setting to use 3 4 Note If your phone system does not require pulse dialing we recommend using the default setting of Tone Dialing Press Setup Press 3 then press 5 This selects Basic Fax Setup and then Tone or Pulse Dialing Press to select between Tone or Pulse Press OK adjust the ring volume The HP Fax provides four levels for adjusting how loud it will ring when there is an incoming fax or phone call You can select Off Low Medium or High The default setting is Medium 1 2 Press Setup Press 3 then press 6 This selects Basic Fax Setup and then selects the Ring Volume Press gt to select an option and then press OK hp fax 1240 series use the fax features adjust the phone line monitor volume The Phone Line Monitor Volume setting allows you to control the volume of the dial tones and fax tones You can select Low Medium or High The default setting is Medium 1 2 3 Press Setup Press 3 then press 7 This selects Basic Fax Setup and then selects th
120. page Place align page face After print cartridge alignment page prints the HP Fax prompts you to down in feeder then place the alignment page in the automatic document feeder and then press OK press OK After the alignment page prints place it print side down with the top in first in the automatic document feeder tray Press OK After alignment is complete discard or recycle the alignment page Error Alignment The alignment procedure can fail for several reasons page not detected e Alignment page is placed incorrectly in the document feeder tray e Alignment page has been marked or creased No alignment page is loaded or a page other than the alignment page is loaded in the document feeder tray The HP Fax will attempt to perform the alignment procedure three times If the procedure is not successful after the third attempt Alignment failed Please try again will appear on the front panel display Make sure you have placed the alignment page print side down with the top in first in the document feeder tray Also make sure the paper is fed straight into the automatic document feeder Try the alignment again 110 hp fax 1240 series troubleshooting information message solutions Alignment failed The alignment procedure can fail for several reasons Please try again Alignment page is placed incorrectly in the document feeder tray e Alignment page has been marked or creased e No
121. paratus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications o A E a a a o e e 5 chapter 9 declaration of conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s name and address Hewlett Packard Company 16399 West Bernardo Drive San Diego CA 92127 1899 USA Regulatory model SDGOB 0306 03 number Declares that the product Product name HP Fax 1240 Series Q5620A Model number s HP Fax 1240 Series Q5621A Power adapters Not Applicable Conforms to the following product specifications Safety UL1950 CSA22 2 No 950 3rd Edition 1995 EMC FCC Part 15 Class B ICES 003 Issue 2 Supplementary Information US Contact Hewlett Packard Co 16399 W Bernardo Dr San Diego CA 92127 USA E 2 ie E be fe Se 5 ae T s o a 124 hp fax 1240 series hp fax 1240 series support Hewlett Packard provides Internet and phone support for your HP Fax This section contains the following topics get support and other information from the Internet on page 125 e hp customer support on page 125 prepare your hp fax for shipment on page 127 If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product you can contact one of the HP s
122. pattern distinctive ringing on page 44 hp fax 1240 series use the fax features receive a fax set the number of rings before answering user guide By default your HP Fax automatically receives and prints incoming faxes Depending on your Answer Mode setting the HP Fax can receive faxes automatically or manually For more information on Answer Mode see set the answer mode on page 24 Note If you set the Answer Mode to Tel you need to receive faxes manually and respond in person to the incoming fax call If Fax FaxTel or AnswerMachine is set you can receive faxes automatically or manually You can receive faxes manually from the following e A phone directly connected to the HP Fax on the 2 EXT port e A phone that is on the same telephone line but not directly connected to the HP Fax The front panel The handset Refer to the following topics for information on receiving faxes This section contains the following topics set the number of rings before answering on page 27 e receive a fax manually using the handset on page 28 receive a fax manually from a phone on page 28 e receive a fax manually from the front panel on page 29 e poll to receive a fax on page 29 You can specify how many rings should occur before your HP Fax automatically answers the phone The default is 2 rings varies by country region Note This setting applies only if you set the Answer Mode to Fax or FaxTel
123. per capacity on page 117 e paper sizes on page 118 e print margin specifications on page 118 paper tray capacities Plain paper 20 to 24 lb 70 to 90 gsm Transparency film N A 30 10 1 Maximum capacity A 2 Output tray capacity is affected by the type of paper and the amount of ink 5 you are using HP recommends emptying the output tray frequently 2 automatic document feeder paper capacity S 2 type paper weight quantity Letter 20 lb 20 70 gsm Legal 20 b 20 70 gsm A4 20 Ib 20 70 gsm 1 Automatic document feeder accepts plain paper only It does not accept photo paper transparency film envelopes or labels c 2 ie E be fe E E ae Ss o a chapter 9 paper sizes Paper Letter 8 5 by 11 inches 216 by 279 mm ree 8 5 by 14 inches 216 by 356 mm 210 by 297 mm Transparency film Letter 8 5 by 11 inches 216 by 279 mm A4 210 by 297 mm print margin specifications top bottom left right leading edge trailing edge paper or transparency film U S Letter Legal 0 07 inches 0 46 inches 0 25 inches 6 4 0 25 inches 1 8 mm 11 7 mm mm 6 4 mm ISO A4 0 07 inches 0 46 inches 0 13 inches 0 13 inches 1 8 mm 11 7 mm 3 2 mm 3 2 mm 1 This margin is not Officejet compatible however the total writing area is compatible The writing area is offset from center by 0 21 inches 5 4 mm which causes as
124. phone line conditions were too poor to send a fax 325 328 ECM The receiving fax machine indicated one or more pages might not be 329 331 readable 332 337 The receiving fax machine sent an unexpected communication 338 342 ECM 343 user guide chapter 8 error code error definition 344 348 The telephone connection was lost 349 353 ECM 354 355 356 361 The receiving fax machine prematurely ended the session 362 366 ECM 367 372 There was a communication error with the receiving fax machine 373 377 ECM 378 380 381 The telephone connection was lost 382 The receiving fax machine stopped accepting pages 383 The telephone connection was lost 390 39 1 There was a communication error with the receiving fax machine kez aS N ao a gt 116 hp fax 1240 series technical information The technical specifications and international regulatory information for your HP Fax are provided in this section This section contains the following topics paper specifications on page 117 e fax specifications on page 118 e physical specifications on page 118 e power specifications on page 119 e environmental specifications on page 119 e environmental product stewardship program on page 119 e regulatory notices on page 121 paper specifications This section contains the following topics e paper tray capacities on page 117 e automatic document feeder pa
125. place the telephone cord on page 72 restore factory defaults on page 72 set the scroll speed on page 73 set the prompt delay time on page 73 self maintenance sounds on page 74 clean the glass Dirty glass from dust smudges hair and so on slows down performance and affects the accuracy of your copies 1 Turn off the HP Fax unplug the power cord and raise the scanner lid Note Print all faxes that are in memory before unplugging the power cord Faxes in memory will be lost when the power cord is unplugged See reprint the faxes in memory on page 49 chapter 6 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass these can damage it Do not place or spray liquids directly on the glass They might seep under it and damage the HP Fax Dry the glass with a chamois or cellulose sponge to prevent spotting clean the white strip Minor debris can accumulate on the white strip located underneath the scanners lid 1 Turn off the device unplug the power cord and raise the scanner lid Note Print all faxes that are in memory before unplugging the power cord Faxes in memory will be lost when the power cord is unplugged See reprint the faxes in memory on page 49 hp fax 1240 series maintain your hp fax 2 Clean the white strip with a soft cloth or sponge slightly moistened with a
126. prevent the ink from drying in the nozzles Hold the black print cartridge with the HP label on top Slide the print cartridge at a slight angle up into the right side of the print carriage Press firmly until the print cartridge snaps into place Caution Do not attempt to push the cartridge straight into the slot lt must slide in at a upward slight angle A Hold the tri color print cartridge with the HP label on top Slide the print cartridge at a slight angle into the left side of the print carriage Press firmly until the print cartridge snaps into place Caution Do not attempt to push the cartridge straight into the slot It must slide in at a slight upward angle work Close the print carriage access door Press OK to print Align page appears on the display Press OK For information on aligning the print cartridges see align the print cartridges on page 70 chapter 6 align the print cartridges The HP Fax prompts you to align print cartridges every time you install or replace a print cartridge You can also align the print cartridges at any time from the front panel Aligning the print cartridges ensures high quality output Note If you remove and reinstall the same print cartridge the HP Fax will not prompt you to align the print cartridges to align the print cartridges from the front panel 1 To align the print cartridges when prompted press OK The HP Fax prints an alignment page 2
127. problem disconnect everything except the HP Fax from the phone line and then try to receive a fax If fax reception is successful without the equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and faxing until you identify which equipment is causing the problem cannot send faxes but can receive faxes If you are using speed dial to dial the fax number the HP Fax might be dialing too fast or too soon To solve this problem try one of the following Try manually dialing the fax number from the HP Fax front panel or from an attached phone For information see send a fax using monitor dialing on page 22 or send a fax manually from a telephone on page 23 Re create the speed dial setting and insert some pauses For information see create individual speed dial entries on page 36 If your telephone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number The receiving fax machine might be having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line Fax tones are recorded on my answering machine When you have an answering machine on the same phone line you use for fax calls you must connect the answer
128. pull the paper out of the rollers and then close the scanner lid Ey f jem 2 gt fe 2 S te Paper has crumpled 1 Remove the rear cleanout door and jammed in the back of the HP Fax 2 Gently pull the paper out of the rollers and then replace the rear cleanout door Note This is the preferred way to clear a paper jam in the HP Fax since it minimizes the possibility of damage to the print mechanism If a page is almost all the way through the device you might need to pull it gently from the front user guide top a 5 N ao a gt g chapter 8 print cartridge problems problem The HP Fax does not print satisfactorily possible cause and solution First check to see whether the print cartridge is out of ink To do this see print a self test report on page 66 However before you do this check the print cartridge to make sure you have properly removed its packaging Being careful not to touch the gold colored contacts or ink nozzles make sure you have gently pulled the pink tab to remove the plastic tape If you determine that you need to replace a print cartridge see replace the print cartridges on page 67 The self test report shows streaking or white lines through one or more of the colored bars Clean the print cartridges See clean the print cartridges on page 70 The status message continues to ask me to replace the cartridge after have
129. rs and limitations of this Statement may not apply to the Customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer for example the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the Customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS LIMITED WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS z Q 3 Q gt gt lt e Zi 3 fe fe s chapter 11 a 2 J fo E fe E a lt g fo z hp fax 1240 series Numerics 4 by 6 inch 10 by 15 cm borderless photos fit to page 55 A align ink cartridge 95 align print cartridge 70 95 answer call waiting calls 30 answer mode 24 answering machine set up with voice fax line set up with voice fax PC modem line 88 attaching the front panel 94 automatic document feeder 2 jam 114 load failed
130. rs in the top line of the display The following options are available in the Copy Quality menu Copy Menu Number of Copies Copy Quality gt Copy Quality Lighter Darker Normal Reduce Enlarge Fast Paper Type Best Copy Paper Size Enhancements Color Intensity Set New Defaults 3 Press until the quality setting you want appears 4 Press Start Black or Start Color change default copy settings When you change copy settings from the front panel they apply only to the current copy job To apply copy settings to all future copy jobs you can save the settings as defaults 1 Load an original face down and top first in the document feeder tray For more information see load originals on page 15 2 Make any changes to the options in the Copy menu hp fax 1240 series use the copy features 3 Press Copy until Set New Defaults appears in the top line of the display Copy Menu Number of Copies Copy Quality Lighter Darker Reduce Enlarge Paper Type Copy Paper Size Enhancements Color Intensity Set New Defaults 4 Press until Yes appears 5 Press OK to save the settings 6 Press Start Black or Start Color to make a copy with the new default settings copy a two page black and white document You can use the HP Fax to copy a single or multiple page document in color or black and white In this example the HP Fax is used to copy a two page black and white original 1
131. s it once to access the first speed dial entry and twice to access the second speed dial entry assigned to that button Tip You can print out a list of the speed dial entries for your reference For information see generate reports manually on page 35 4 Press Start Black or Start Color Note If you send a fax to a group speed dial you can only send the fax in black and white The fax is scanned into memory and the first number in the group speed dial list is dialed When a connection is made the fax is sent and the next number is dialed and so on If a number is busy or not answering the HP Fax follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number in the group speed dial list is dialed and an error report is generated for your information send a fax using redial You can send a fax to the last fax number dialed by using the Redial Pause button 1 Load your original face down and top first in the document feeder tray For more information see load originals on page 15 2 Press Redial Pause The last number dialed appears in the display 3 Press Start Black or Start Color schedule a fax You can schedule a black and white fax to be sent later the same day for example when telephone lines are not as busy or phone rates are lower When scheduling a fax the originals must be loaded in the automatic document feeder so they can be scanned into memory hp fax 1240 seri
132. s the same as the Flash button Displays a plus symbol in the fax header This symbol does e If you make a mistake press 4 to clear it and then make the correct entry e After you are done entering text press OK to store your entries print reports You can set up your HP Fax to automatically print error reports and confirmation reports for each fax you send and receive You can also manually print system not affect dialing reports as you need them these reports provide useful system information about your HP Fax By default your HP Fax is set to print a report only if there is a problem with sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the front panel display after each transaction This section contains the following topics e generate reports automatically on page 33 e generate reports manually on page 35 generate reports automatically user guide This setting lets you configure your HP Fax so that it automatically prints error and confirmation reports Note If you need printed confirmation each time your faxes are successfully sent follow these instructions before sending any faxes Press Setup 2 Press 1 then press 1 chapter 3 This selects Print Report and then selects Automatic Reports Setup Print Report 1 Automatic Reports Setup 2 Last Transaction 3 Fax Log 4 Speed Dial List 5 Self Te
133. s utilisateurs du r seau t l phonique Canadien notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales hp fax 1240 series technical information Le num ro REN Ringer Equivalence Number attribu chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils amp condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 2B This
134. set the paper size The following procedure describes how to set the paper size on your HP Fax This section contains the following topics e paper size setting for copying on page 13 e paper size setting for receiving a fax on page 14 paper size setting for copying Copies can be made onto letter A4 or legal paper only Note This setting returns to its default setting two minutes after the job has been completed For information on changing the default copy setting see change default copy settings on page 52 1 Press the Copy button until Copy Paper Size appears 2 Press until the appropriate paper size appears 3 Press OK to choose the displayed paper size user guide po v 2 3 2 o 2 e ae pe fe ge fe fe chapter 2 paper size setting for receiving a fax You can select the paper size for received faxes The paper size selected should match what is loaded in your paper tray Faxes can be printed on letter A4 or legal paper only 3 avoid jams Note If an incorrect paper size is loaded in the paper tray when a fax is received the fax will not print Load letter A4 or legal paper and then press OK to print the fax Press Setup Press 3 then press 4 This selects Basic Fax Setup and then Fax Paper Size Press to highlight an option and then press OK To help avoid paper jams follow these guidelines Prevent curled or wrinkled paper by storing all unused media flat in a res
135. ss the Internet from your computer through a dial up connection Please continue answering questions Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on your HP Fax Yes have an answering machine No Please continue answering questions Do you subscribe to a voice mail service through your phone company at the same phone number you will use for fax calls on your HP Fax Yes have a voice mail service No chapter 7 select your fax setup case from this table Now that you have answered all of the questions about the equipment and services that share the phone line with your HP Fax you are ready to choose the best setup case for your office From the first column in the following table choose the combination of equipment and services applicable to your office setting Then look up the appropriate setup case in the second column Step by step instructions are included for each case later in this chapter If you have answered all of the questions in the previous section and have none of the described equipment or services choose None from the first column in the table other equipment services sharing your fax line None You answered No to all questions recommended fax setup Case A Separate fax line no voice calls received Distinctive ring service You answered Yes to question 1 only Case B Faxing with a dist
136. st Report 6 Caller ID Report 7 Junk Fax Report Not available in all countries regions If Caller ID service is not supported in your country region this menu item will not appear in the Print Report menu Automatic Reports Setup Every Error Send Error Receive Error Every Fax Send Only Off Press to scroll through the following report types Every Error prints whenever there is any kind of fax error default Send Error prints whenever there is a transmission error Receive Error prints whenever there is a receiving error Every Fax confirms every time a fax is sent or received Send Only prints every time a fax is sent Off does not print fax reports Note If you select Send Only you will also receive error reports if there is any kind of error generated Press OK to select a report hp fax 1240 series use the fax features generate reports manually user guide P You can manually generate reports about your HP Fax such as the status of the last fax you sent a list of programmed speed dial entries or a Self Test Report for diagnostic purposes ress Setup then press 1 This selects Print Report Press to scroll through the following report types Print Report 1 Automatic Reports Setup 2 Last Transaction 3 Fax Log 4 Speed Dial List 5 Self Test Report 6 Caller ID Report 7 Junk Fax Report Not available in all countries regions If
137. stinctive ring Oh No If you answered Yes proceed directly to case B faxing with a distinctive ring service on the same line on page 82 You do not need to continue answering questions If you answered No please continue answering questions Not sure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern for example single double and triple rings You might assign one phone number with a single ring to your voice calls and another phone number with double rings to your fax calls This allows you and your HP Fax to tell the difference between voice and fax calls when the phone rings 2 Do you receive voice calls at the same phone number you will use for fax calls on your HP Fax O Yes receive voice calls Oh No Please continue answering questions hp fax 1240 series user guide OD ew fax setup Do you have a PC modem on the same telephone line as your HP Fax Yes have a PC modem No Here is how to determine if you have a PC modem If you answer Yes to any of the following questions you are using a PC modem Do you send and receive faxes directly to and from your computer programs through a dial up connection Do you use e mail on your computer through a dial up connection Do you acce
138. t Yes 8 Press Start Black or Start Color The HP Fax uses the new default setting to send your fax hp fax 1240 series use the fax features set fax options set the date and time user guide There are numerous fax options that you can set such as controlling whether the HP Fax redials a busy number automatically When you make changes to the following options the new setting becomes the default Review this section for information on changing fax options This section contains the following topics You can set the date and time from the front panel When a fax is transmitted the current date and time are printed along with the fax header The date and set the date and time on page 41 set the paper size for received faxes on page 42 set tone or pulse dialing on page 42 adjust the ring volume on page 42 adjust the phone line monitor volume on page 43 forward faxes to another number on page 43 edit or cancel fax forwarding on page 43 change the answer ring pattern distinctive ringing on page 44 redial a busy or unanswered number automatically on page 44 set automatic reduction for incoming faxes on page 45 use error correction mode on page 46 set the fax speed on page 46 use caller ID on page 47 block junk fax numbers on page 47 set backup fax reception on page 48 set the country and language on page 49 time format is based upon the language and country region setting 1 2 Press Setup Press 3 then
139. t cartridges might damage your HP Fax The following tips help maintain HP print cartridges and ensure consistent print quality e Keep all print cartridges in the original sealed packages until they are needed Store cartridges at room temperature 60 78 F or 15 6 25 6 C Do not reattach the protective tape once it has been removed from the print cartridge Reattaching the tape might damage the print cartridge Place the print cartridge immediately in the HP Fax If this is not possible store it in a print cartridge protector or an airtight plastic container When storing the cartridges in an air tight container be careful to place them so that the ink nozzles do not touch the sides of the container chapter 6 Do not open the print carriage access door of the HP Fax unless necessary This uncaps the nozzles and exposes them to air The print cartridges have microscopic nozzles that can clog when exposed to the air for more than a few minutes The HP Fax is designed to prevent nozzles from drying out under normal use Turn off the HP Fax from the front panel and not from a power strip e Clean the print cartridges when you notice a significant decrease in print quality or when the print cartridges have not been used for a long time Caution Do not clean the print cartridges unnecessarily This wastes ink and shortens the life of the cartridges print a self test report If you are experiencing problems
140. t either the warranty to the Customer or any HP support contract with the Customer However if Product failure or damage is attributable to the use of a non HP or refilled print cartridge HP shall charge its standard labor and materials charges to service the Product for the failure or damage If HP receives during the applicable warranty period notice of a defect in any Product HP shall either repair or replace the defective Product that is covered by HP s warranty at HP s option Where labor charges are not covered by HP s limited warranty repairs shall be at HP s standard charges for labor If HP is unable to repair or replace as applicable a defective Product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the Product HP shall have no obligation to repair replace or refund until the Customer returns the defective Product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the Product being replaced HP products including each Product may contain remanufactured parts components or materials equivalent to new in performance HP s limited warranty for each Product is valid in any country region or locality where the covered HP product is distributed by HP Contracts for additional warranty service such as on site service are available from any authorized HP serv
141. t or changed only by authorized personnel For more information contact your authorized HP dealer Press Setup Press 3 then press 2 This selects Basic Fax Setup and then selects Fax Header Enter your personal or company name at the prompt For information on entering text from the front panel see enter text on page 32 Press OK Enter your fax number by using the numeric keypad Press OK chapter 3 enter text The following list provides tips for entering text by using the front panel keypad Use these instructions to enter speed dial names and the fax header name e Press the keypad numbers that correspond to the letters of a name The letters A B and C correspond to the number 2 and so on e Press a button multiple times to see the available characters For example to get this j k J K L 5 character Press 5 this many times 1 2 3 4 5 6 7 Note Depending on your language and country region setting additional characters might be available After the correct letter appears wait for the cursor to automatically advance to the right or press Press the number that corresponds to the next letter in the name Press the button multiple times until the correct letter appears The first letter of a word is automatically set to uppercase Tip The cursor will automatically advance to the right after two seconds e To insert a space press Space or gt e To enter a symbol such as press Symb
142. t use the supplied cord to connect from the DSL filter to your HP Fax you may not be able to fax successtully If you live in one of the countries listed in the table on page 77 you received a special 2 wire cord This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the difference between the cords see have difficulties when sending faxes and when receiving faxes on page 105 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with your HP Fax connect one end to the open port on the DSL filter then connect the other end to the port labeled 1 LINE on the back of your HP Fax 3 Connect the DSL filter cord to the telephone wall jack 4 Proceed to how to tell if the following instructions apply to you on page 77 to determine what else you need to do to finish setting up your HP Fax hp fax 1240 series fax setup faxing with a PBX phone system or an ISDN line If your telephone line has a PBX system make sure you dial the number for an outside line before dialing the fax number Caution Many digital PBX systems include a call waiting tone that is factory set to on This call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with your HP Fax Refer to your digital PBX system s documentation for instructions on how to turn off the
143. te speed dial entries 0 0 eee eee ee 37 delete speed dial entries o nonna aana 38 change fax resolution and lighter darker settings o nnna nnan 38 change the fax resolution 0 0 cee eee 38 change lighter darker setting 000 e eee eee eae 39 set new defaults 0 2 eee eee eee 40 set fax options n oa onunu ener Al set the date and time 0 cece eee ee ee 4 set the paper size for received faxes o n nonan nananana 42 set tone or pulse dialing nonon nanana 42 adjust the ring volume n nananana annae 42 adjust the phone line monitor volume nnana anaana 43 forward faxes to another number 00 aana 43 edit or cancel fax forwarding n naana anana 43 change the answer ring pattern distinctive ringing 44 redial a busy or unanswered number automatically 44 set automatic reduction for incoming faxes 2 0008 45 use error correction mode 0 0 cece eee eee 46 set the fax speed ode hb kd oe dd ee reed deen bas 46 use caller ID onnan anaana 47 block junk fax numbers a6 2 win G8 nanana 47 set backup fax reception o on nananana 48 set the country and language o n annaa aaaea 49 reprint the faxes in memory 0 000 ce eee ee eee ee 49 slop faxing secs cos eG hie ohn Raw aes au hee ce od we Bit d 49 4 use the copy features 0 0 cece cece eee cece eee 51 OVENVIEW oc ead ob Pe ee ew Ve eRe ene e
144. the HP Fax unless instructed to by the HP customer support call agent Close the print carriage access door Turn off the HP Fax Remove the front panel cover as follows a Grasp the front of the front panel cover with two hands as shown b Firmly lift the front panel cover to unsnap it from the HP Fax Retain the front panel cover Do not return the front panel cover with the HP Fax Fold the document catcher up over the front panel area and then fold the automatic document feeder tray down over the document catcher chapter 10 9 10 11 12 Make sure the paper tray extender is in its closed position and then fold the paper tray door up until it snaps into place This places the HP Fax in its fully closed position as shown below If available pack the HP Fax for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name
145. tically saved to the 5 one touch speed dial buttons on the front panel When you create more than 5 speed dial entries 2 speed dial entries will be assigned to a button Press the one touch speed dial button repeatedly to toggle between the numbers For example press the first one touch button to toggle between speed dial entries 1 and 6 press the second one touch button to toggle between speed dial entries 2 and 7 and so on through the fifth one touch button For information on using one touch speed dial buttons see send a fax using speed dials on page 20 This section contains the following topics e create individual speed dial entries on page 36 e add group speed dial entries on page 37 update speed dial entries on page 37 e delete speed dial entries on page 38 create individual speed dial entries You can create speed dial entries for fax numbers that you use frequently 1 Press Setup 2 Press 2 then press 1 This selects Speed Dial Setup and then selects Individual Speed Dial Speed Dial Setup 1 Individual Speed Dial 2 Group Speed Dial 3 Delete Speed Dial The first unassigned speed dial entry appears on the display 3 Press OK to select the displayed speed dial entry Tip To select another empty entry press 4 or gt and then press OK 4 Enter the fax number to assign to that entry and then press OK The fax number can be up to 62 digits in length Tip To enter a pause in the fax number press Redial
146. ting press the Copy Fax or Scan amp Fax button repeatedly until the appropriate setting or destination appears on the front panel display You will need to enter the Phone Number to go to the other menu items for Fax and Scan amp Fax Once the setting you want to change appears press gt to move toa specific value such as a specific paper size and then press OK to select the setting or destination 4 Press Start Black or Start Color on the front panel to start the job user guide chapter 2 be v Q fe 2 o 2 e ae pe fe ge fe ae hp fax 1240 series use the fax features Using your HP Fax you can send and receive faxes including color faxes You can set up speed dials to send faxes quickly and easily to frequently used numbers From the front panel you can set a number of fax options such as resolution This section contains the following topics e send a fax on page 18 e set the answer mode on page 24 e receive a fax on page 27 e use the handset on page 30 e set the fax header on page 31 e enter text on page 32 e enter a phone number on page 32 e print reports on page 33 e set up speed dialing on page 36 e change fax resolution and lighter darker settings on page 38 e set fax options on page 41 e reprint the faxes in memory on page 49 e stop faxing on page 49 chapter 3 send a fax Using the front panel you can send a black and white or color fax from your HP Fax
147. tridge you should know the part names and how to handle the print cartridge Gold colored Ink nozzles contacts under tape Plastic tape with pink pull tab must be removed Do not touch the gold colored contacts or the ink nozzles replace the print cartridges A message appears on the front panel display to let you know when the ink level for the print cartridge is low When you receive this message it is recommended that you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges For information on ordering replacement print cartridges see order print cartridges on page 61 user guide chapter 6 1 Turn on the HP Fax and then lift open the print carriage access door Print carriage access door 2 After the carriage stops moving push down on the top of the print cartridge to release it and then pull it toward you out of its slot Note It is normal to see ink buildup in the print cartridge slots 3 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the tape by using the pink pull tab 68 hp fax 1240 series user guide maintain your hp fax Caution Do not touch the gold colored contacts or ink nozzles Once you have removed the plastic tape install the print cartridge immediately to
148. ttings on the front panel display 18 Left Arrow Decrease values or go back when viewing settings on the front panel display 19 On Turn the HP Fax on or off Warning When the HP Fax is off a minimal amount of power is still supplied to the device Unplug the power cord to completely disconnect the power supply to the HP Fax 20 Keypad Enter fax numbers values or text 21 One Touch Speed Dial Dial a fax number quickly by pressing a one touch speed dial button The 5 one touch speed dial buttons each hold 2 numbers and correspond to the first 10 fax numbers entered during speed dial setup hp fax 1240 series get started menu overview user guide The following provides a quick reference to top level menus that appear on the HP Fax front panel display Fax Scan amp Fax Phone Number Phone Number Resolution Lighter Darker Lighter Darker How to Fax Set New Defaults Setup Copy 1 Print Report Number of Copies 2 Speed Dial Setup Copy Quality 3 Basic Fax Setup Lighter Darker 4 Advanced Fax Setup Reduce Enlarge 5 Tools Paper Type 6 Preferences Copy Paper Size Enhancements Color Intensity Set New Defaults You must enter the Phone Number before you can access the other menu items Co gt v 4 e Si p Q chapter 1 2 Nn o D hp fax 1240 series load paper and load originals The HP Fax 1240 Series allows you to load different
149. types and sizes of paper in your HP Fax including letter and photo papers You can also change settings for paper types and paper sizes to get the highest quality copies from your HP Fax This section contains the following topics e open and close the hp fax on page 7 e papers on page 9 e load paper on page 11 e set the paper type on page 12 e set the paper size on page 13 o e a e Qo gt a wn Qo me Q me e avoid jams on page 14 e load originals on page 15 open and close the hp fax The HP Fax s trays are designed to close in order to save space in your office These procedures show you how to open and close the paper tray document catcher and the document feeder tray Tip You can automatically receive and print faxes with the document feeder tray and document catcher in the closed position as shown below This section contains the following topics open and close the paper tray on page 8 open and close the document feeder tray and document catcher on page 8 he O Q fe 2 o ay e fe O ge fe 2 chapter 2 open and close the paper tray The paper tray must be open with paper loaded for the HP Fax to print copy and receive faxes 1 Open the paper tray door 3 Only unfold the paper tray extender if you are using Draft or Fast mode and paper is overshooting the paper tray The paper tray extender may cause jams in other cases open and
150. uage amp Country Region Press 11 for English appears on the display You can press to scroll through the available languages or wait for them to display automatically 3 When you see the language you want enter its two digit number using the keypad 4 When prompted to confirm the language press 1 for Yes or 2 for No You are prompted with all the countries regions for the selected language You can also scroll through the countries regions using 4 or gt 5 Using the keypad enter the two digit number for the desired country region 6 When prompted press 1 for Yes or 2 for No self maintenance sounds During the life of your product you might hear various mechanical sounds This is a normal part of your device s self maintenance hp fax 1240 series fax setup After completing all steps in the Setup Poster use the instructions in this section to complete your fax setup Please keep your Setup Poster for later use In this section you will learn how to set up your HP Fax so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP Fax If you subscribe to Caller ID refer to use caller ID on page 47 after you have completed this chapter Read at least through page 77 to determine what additional if any setup you need to do This section contains the following topics e faxing from a DSL line on page 76 e faxing with a PBX phone system
151. ual speed dial entry 7 When you have added all your entries press 2 No 8 Enter the group speed dial name and then press OK The name is limited to 40 characters in length For more information on entering text see enter text on page 32 9 After Another Group appears press 1 Yes if you want to set up another group speed dial or press 2 No to exit update speed dial entries user guide You can change the phone number or name of an individual speed dial entry Note If the individual speed dial entry is also a part of a speed dial group the speed dial group will reflect the any updates made to the individual speed dial entry 1 Press Setup 2 Press 2 then press 1 This selects Speed Dial Setup and then selects Individual Speed Dial chapter 3 3 Press 4 or gt to scroll through the speed dial entries and then press OK to select the appropriate entry 4 When the current fax number appears press 4 to erase it 5 Reenter the fax number Tip To enter a pause in the fax number press Redial Pause 6 Press OK to save the new number 7 If you need to change the name press 4 to erase it and then reenter the name using the keypad 8 Press OK 9 Press 1 Yes to update another entry or 2 No to exit delete speed dial entries Follow these steps to delete an individual or group speed dial entry 1 Press Setup 2 Press 2 then press 3 This selects Speed Dial Setup and then selects Delete Speed Dial 3 Press
152. ually by pressing Start Black or Start Color For information on receiving faxes manually see receive a fax on page 27 You might use this setting if the majority of calls on this phone line are voice calls and you rarely receive faxes Voice mail service provided by your telephone company Tel The HP Fax will not automatically answer calls You will need to receive faxes manually by pressing Start Black or Start Color For information on receiving faxes manually see receive a fax on page 27 user guide chapter 3 equipment services sharing your fax line recommended answer mode setting description An answering machine and a shared voice and fax line AnswerMachine The HP Fax will not automatically answer calls Instead the answering machine will answer the call and the HP Fax will monitor the line If fax tones are detected the HP Fax will receive the fax Otherwise the answering machine will record the incoming message Note This is the recommended default setting if you have an answering machine Make sure the answering machine is set up properly with the HP Fax For more information see fax setup on page 75 Distinctive ringing service Fax The HP Fax automatically answers all incoming calls Make sure the ring pattern the phone company set for your fax line matches the Answer Ring Pattern set for the HP Fax For more information see change the answer ring
153. upport services listed in the following pages Some support services are available only in the U S and Canada while others are available in many countries regions worldwide If a support service number is not listed for your country region contact your nearest authorized HP dealer for help get support and other information from the Internet If you have Internet access you can get help from the following HP website www hp com support This website offers technical support drivers supplies and ordering information hp customer support Software programs from other companies might be included with your HP Fax If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company If you need to contact HP Customer Support do the following before you call 1 Make sure that a Your HP Fax is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the paper tray 2 Reset your HP Fax a Turn off the HP Fax by using the On button located on the front panel b Unplug the power cord from the back of the HP Fax c Plug the power cord back into the HP Fax d Turn on the HP Fax by using the On button 3 For more information go to the HP website at www hp com support chapter 10 4 Ifyou are still experiencing problems and need to speak with an HP Customer Support Representati
154. ur HP Fax 86 hp fax 1240 series fax setup Caution If you do not connect your answering machine directly to your HP Fax fax tones from a sending fax machine could be recorded on your answering machine and you probably will not be able to receive faxes with your HP Fax Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of your HP Fax Caution If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax you probably will not be able to fax successfully This special 2 wire cord is different from the more common 4 wire phone cords you might already have in your office For more information about how to tell the ditference between the cords see have difficulties when sending faxes and when receiving faxes on page 105 Press the Answer Mode button on the front panel until AnswerMachine appears on the display how your hp fax will answer fax calls user guide When the phone rings your answering machine will answer and then play your recorded greeting The HP Fax monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Fax will emit fax reception tones and receive the fax if there are no fax tones the HP Fax stops monitoring the line and your answering machine can record a voice message chapter 7 case G shared vo
155. used with the marketing name HP Fax 1240 Series or product number Q5620A notice to users of the U S telephone network FCC requirements user guide This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ 11C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line may result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company may discontinue your service temporarily If possible they will notify you in advance
156. usy Redial To change the No Answer Redial setting press 4 and then press 3 again This selects Advanced Fax Setup and then selects No Answer Redial hp fax 1240 series set automatic reduction for incoming faxes user guide use the fax features Advanced Fax Setup Answer Ring Pattern Busy Redial No Answer Redial Automatic Reduction Error Correction Mode Fax Speed Caller ID Mode Junk Fax Numbers Backup Fax Reception Not available in all countries regions If Caller ID service is not supported in your country region this menu item will not appear in the Print Report menu If Caller ID service is not available in your country region Backup Fax Reception will be number 7 Busy Redial Redial No Redial No Answer Redial No Redial Redial OONAOKRWN 3 Press to select Redial or No Redial 4 Press OK This setting determines what your HP Fax does if it receives a fax that is too large for the default paper size With this setting on the default the image is reduced so that it fits on one page if possible With this feature off information that doesn t fit on the first page is printed on a second page Automatic Reduction is useful when you receive a legal size fax and letter size paper is loaded in the paper tray 1 Press Setup 2 Press 4 then press 4 This selects Advanced Fax Setup and then selects Automatic Reduction 3 Press to select O
157. v ze oz p O N 5 ta 2004 Copyright Hewlett Packard Development Company L P The information herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication number Q5621 90108 First edition January 2004 notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in the Technical Information chapter of this guide lt is not lawful in many places to make copies of the following items When in doubt check with a legal representative first e Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency traveler s checks or money orders Certificates
158. ve do the following a Have the specific name of your HP Fax as it appears on the front panel available b Have your service ID and serial number ready To display your service ID and serial number on the front panel press OK and Start Color at the same time Press until Model Number appears and then press OK The service ID appears on the bottom line of the front panel display Make note of the service ID and then press Cancel You are returned to the Info Menu Press until Serial Number appears and then press OK The serial number appears on the bottom line of the front panel display Make note of the serial number and then press Cancel repeatedly to exit the Info Menu c Print a Self Test Report For information on printing a Self Test Report see print a self test report on page 66 d Make a color copy to have available as a sample printout e Be prepared to describe your problem in detail 5 Call HP Customer Support Be near your HP Fax when you call call in the U S Call 1 800 HP INVENT U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period call in Canada The numbers listed below are current as of the publication date of this guide For a list of current international HP Support Service numbers go to this website and cho
159. voice call You will need to answer the incoming voice call using the handset You should not answer voice calls from other telephones on the line The device cannot tell that you picked up the extension phone and will keep ringing You will have to press Cancel on the HP Fax to stop the ringing chapter 7 case D fax line shared with PC modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a PC modem connected on this line connect your HP Fax as described in this section Note Since your PC modem shares the telephone line with your HP Fax you will not be able to use both your PC modem and your HP Fax simultaneously For example while you are sending and receiving faxes you will not be able to e mail or access the Internet Use the phone cord supplied in the box with your HP Fax PC with modem Telephone wall jack Back view of the HP Fax 1 Remove the white plug from the port labeled 2 EXT on the back of your HP Fax 2 Find the phone cord that connects from the back of your computer your PC modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of your HP Fax 3 Using the phone cord supplied in the box with your HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 L
160. w on ink Print a Self Test Report If the report shows that the ink looks as if something has brushed up against it clean the print cartridges If this does not solve the problem replace the print cartridges See work with print cartridges on page 65 The print cartridges need cleaning or are low on ink See work with print cartridges on page 65 The paper type setting is incorrect Change the paper type setting to match the type of paper loaded in the paper tray The Copy Quality setting for the HP Fax is set to Fast Check the Copy Quality setting Use a high print quality Normal or Best for your project The Enhancements setting is set to Photo or None Set the Enhancements setting to Text There are horizontal streaks on the copy The copy quality is set too low Set the quality to Best There is a problem with the print cartridges Print a Self Test Report to check them See work with print cartridges on page 65 Parts of my original do not appear or are cut off You are copying from legal onto letter paper Select Legal gt Ltr from the Reduce Enlarge menu If you are copying from an original with no margins reduce the copy to make sure the text or images are not cropped For information see reduce or enlarge on page 55 The original fills the entire sheet If the image or text on your original fills the entire sheet with no margins use the Reduce Enlarge feature to reduce your original and prevent unwante
161. with printing print a Self Test Report before you replace the print cartridges This report provides useful information about your print cartridges including status information 1 Load letter A4 or legal size paper 2 Press Setup 3 Press 1 then press 5 This selects Print Report and then selects Self Test Report Print Report Automatic Reports Setup 2 Last Transaction 3 Fax Log A Speed Dial List 5 Self Test Report 6 Caller ID Report 7 Junk Fax Report Black bar Color bars 66 hp fax 1240 series maintain your hp fax 4 Check the Self Test Report for streaking or white lines in the color bars Make sure that the color bars have even consistency and the lines of color extend across the page You will find four color bars on the self test report black cyan magenta and yellow If any color bars are missing this might indicate that particular print cartridge is out of ink You might need to replace the print cartridge For more information on replacing print cartridges see replace the print cartridges on page 67 Streaks might indicate clogged nozzles or dirty contacts You might need to clean the print cartridges or the print cartridge contacts For more information on cleaning the print cartridges see clean the print cartridges on page 70 and clean the print cartridge contacts on page 71 Do not clean with alcohol handle the print cartridges Before you replace or clean a print car
162. ymmetric top and bottom margins fax specifications Walkup black and white and color fax capability Up to 99 speed dials varies by model e Up to 200 page memory based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory e 20 page automatic document feeder e Automatic redial up to five times Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode e 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory e Ring detect with automatic fax answering machine switching physical specifications height width depth weight without print cartridges with paper trays closed 7 1 inches 18 cm 16 4 inches 41 6 cm 8 inches 20 4 cm 12 lbs 5 5 kg with paper trays opened 13 inches 33 cm 16 4 inches 41 6 cm 16 7 inches 45 cm 12 lbs 5 5 kg 118 hp fax 1240 series technical information power specifications e Power consumption 50 W maximum e Input voltage AC 100 to 240 V 0 7 A maximum 50 60 Hz environmental specifications e Recommended operating temperature range 15 to 32 C 59 to 90 F e Allowable operating temperature range 5 to 40 C 41 to 104 F e Humidity 15 to 85 RH non condensing e Non operat

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