Honeywell 800-08340V1 User's Manual
Contents
1. 3 Total Connect Online Help Guide 5 In the upper pane select Trusted sites To ensure the security level for the Trusted sites is set correctly click Default Level Then click Sites Internet Properties Nr This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed levels for this zone All Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded 7 Enable Protected Mode requires restarting Internet Explorer Defautlevel Reset all zones to default level You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone https services alarmnet coam Websites ________ Em server verification https for all sites in this zone 7 Inthe Add this Website to the zone field enter https services alarmnet com then check the Require server verification box 8 Click Add then click Close Click OK to close out the window Total Connect Online Help Guide Settings for QuickTime Player If you do not already have QuickTime Player installed please download and install it http www apple com quicktime download After the installation is completed and the PC has been rebooted configure the player as follows 1 Openthe playe2. Honeywell Total Connect Online Help Guide Total Connect Services Residential and Commercial Communications Solutions Honeywell com ACS Security AlarmNet Services Totally Connected Wherever You Are Login User Name Password 2 Type your User Name and Password Forgot your login 800 08340V1 3 11 Rev TRADEMARKS Honeywell is a registered trademark of Honeywell International Inc Windows Windows XP and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries BlackBerry RIM Research In Motion 9 and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used as trademarks in the U S Canada and countries around the world Java is a trademark of Oracle and or its affiliates QuickTime is a registered trademark of Apple Inc registered in the U S and other countries All other trademarks are the properties of their respective owners Contents OV EI VICW pe P NEMPE 2 Obtaining a Total Connect ACCOUNT sis uenia teinte tenir E Te C EXE Pa VE EE EE FAS FERRENT 2 Setting Up your PC for Total Connect ________ ____ ________ ur tn 3 SECUN I IQ I IL 3 Settings Tor QUICKTIME ev Even is REX EVE Cs DE NER PURA 5 Settings for
3. Security AlarmNet Services Totally Connected Wherever You Are Login BlackBerry App Update User Name Password 2 Type your User Name and Password Forgot your login Experience Total Connect Terms amp Conditions Privacy Statement Service and SMS Help Requirements powered by Honeywell Enter your User Name and Password then press Enter The Welcome window appears Total Connect Services gt Honeywell com ACS gt Security AlarmNet Services Residential and Commercial Communications Solutions Welcome Chris Scalfani User Guide Monday February 7 2011 Introduction My Profile Welcome and thank you for choosing Honeywell s cee ners Total Connect communications solutions As a Total Connect customer you can take Edit Device Names advantage of all of the incredible benefits next generation digital technology can provide Remote Access Stay Connected to your home or business wherever you are Video Configure Email Notification Configure Mobile Event History Logout Terms amp Conditions Privacy Statement Service and SMS Help Requirements powered by Honeywell Total Connect is easy to navigate The layout consists of a navigation bar on the left and an information window on the right By clicking on a category in the Navigation bar the associated information window is displayed Note the selected category icon in the Navigation bar will change color From the
4. Remote Control To Opt in or subscribe to our service please contact your alarm service provider To Opt Out or unsubscribe from our service at any time the user can do one of the following 1 Text message to 25276 Alarm either Cancel Unsubscribe Quit or Stop will provide instructions where to unsubscribe 2 Remove your phone from the Configure Mobile page by unchecking Enable SMS Remote Control 3 Contact your installing alarm company For a list of commands SMS the word HELF to 25276 Alarm This will provide our web address phone number and details listing the available options Click Here for approved list of cellular providers that support SMS service If your cellular provider is not on this list SMS service will not be supported Mobile data and text messaging rates may apply V Accept T And Conditi mccum T EE Save Terms and Conditions Configure Mobile Select Location Select User Mobile Phone Mobile Phone SMS System Abbreviation Name GSMV Communicator Chris Desk Neddy Roy 0123 516 555 Birr 516 555 8 8383 HM For Apple Touch use home or office phone number Terms and Conditions for service 4 Ensure a SMS System Abbreviation Name is assigned to the security system s communicator device The system abbreviation allows for simple identification of a security system The SMS System Abbreviation is required for sending text messages to control the syst
5. and email contact information You will receive this message SMS Remote Control Service Powered By Honeywell Inc for this cell phone has been terminated https services alarmnet com totalconnect For further details contact your alarm dealer 26 Honeywell 2 Corporate Center Drive Suite 100 P O Box 9040 Melville NY 11747 Copyright 2011 Honeywell International Inc www honeywell com security 800 08340V1 3 11 Rev
6. history Receiving security and video Event email Notifications e text messages to a mobile phone Note You can access your security system via Honeywell s Total Connect website once the dealer has enabled you This guide provides a tour of the Total Connect website explaining each function then focuses on how you can remotely control your security system using your PC or mobile phone Obtaining a Total Connect account The dealer installer will set up your account and define the events you want to be notified of These events correspond to the output relay triggering events that were programmed in the security system s control panel Note The Dealer Installer should refer to the A armNet Direct User Guide for information on configuring the hardware and creating a Total Connect web account for you Once the dealer assigns you a login name and password you will receive a Welcome email message with your login name along with some helpful information You will receive another email message with your password You will then be able to receive notifications and access your system via the Total Connect website or a mobile phone that supports GSM GPRS and Text Messaging SMS Total Connect Online Help Guide Setting up your PC for Total Connect Settings for Security It is recommended that you first set the Display Mixed Content internet setting Then add the AlarmNet website to your browser s Trusted Sites list This is especiall
7. mobile phone enter an 8 digit Mobile Activation Code random numbers and enter a Mobile PIN If the Mobile PIN you choose is the same as your security system User Code using the same number is somewhat less secure but more convenient check the Mobile PIN is same as User Code box Please remember these numbers since they will be used for activating the Total Connect app on your mobile phone for the first time Thereafter only your security system s USER CODE will be required if the Mobile PIN is same as User Code box was checked For each mobile phone select the Carrier and Device The selection you choose will determine which Total Connect app will be sent to your mobile phone If your phone is not listed try one of the choices entitled Generic For each mobile phone click Send Installation URL This will send a text message to the phone s that contains the URL for downloading the Total Connect app You do not have to click the Send Installation URL button if your mobile phone already has the Total Connect app installed Click Save Note the Mobile PIN is same as User Code check box will clear If you have multiple security systems use the Select Location drop down field to choose another security system s communicator device and repeat the above steps You can log off the Total Connect website 2d Total Connect Online Help Guide Event History This category displays a history of email events user SMS r
8. you need Java ActiveX or QuickTime player installed on your system or an update to an existing version a prompt will appear Please install when prompted For example an ActiveX prompt is shown below Do you want to install this software CE Optiflex Connect Publisher HONEYWELL INTERNATIONAL More options Don t Install While fles from the Internet can be useful this file type can potentially harm q your computer Only install software from publishers you trust What s the risk Follow the prompts to complete the installation upgrade of Java Active X or QuickTime components Accessing Total Connect To access Total Connect just type totalconnect net into your browser s address field You will be redirected to the website Alternately you can use the following link and setup a desktop shortcut https services alarmnet com TotalConnect After the page loads create a desktop shortcut by positioning the cursor over the address icon left click the mouse and drag it onto the desktop Total Connect Services Residential and Commercial Comn Total Connect Online Help Guide Using Total Connect Navigate to the Total Connect home page using either the desktop shortcut created in the last paragraph or by typing totalconnect net into the browser s address field The Total Connect Login page appears Total Connect Services Residential and Commercial Communications Solutions Honeywell com ACS gt
9. M Enable for Daylight Saving Time Shaw optional DST customization click here Edit your profile and click Save If no changes are to be made just click another category in the navigation pane Total Connect Online Help Guide Manage Users an Li This category enables you to provide others access to your Total Connect account This is very useful for adding company or family members that require access Note that you can edit an existing user by clicking their User Name and editing their profile Manage Users Add New User Show Disabled Users Disable User User Name Full Name Delete User Modified m 2 7 2011 ds ii rs ee y 11 35 42 AM 2 8 2011 Neddy Roy 1 31 50 PM 2 8 2011 smith148 Smith George 6 47 36 AM To add a new user click Add New User A new user profile form appears Add User Required Information Username smith 148 Only letters A Z numbers 0 9 allowed both must be included min length of 8 Username and Password must be different Only letters A Z numbers 0 9 allowed both must be included min length of 8 Username and Password must be different Repeat Password esee Email Address GSmihgfreemallcoom First Name George t t Last Name Smith Enter the required information then click Add User Click OK to acknowledge the confirmation message and additional fields will appear on the form allowing you to edit the user See the next topic o
10. by the dealer as a Keypad Only or LYNX Keypad a keypad with NO tabs will appear With either remote keypad functions are performed in the same manner as on a local keypad however you CANNOT initiate panics Refer to your control panel user guide for operating the system Below are examples of these keypad types System Connected Wireless Connected Internet Full Control Keypad with tabs Keypad with no tabs LYNX keypad shown When the Launch Keypad button is clicked first an applet window appears For those systems that utilize a Full Control keypad a security screen appears prompting for your 4 digit system user code After entering the code and clicking OK you will access the Full Control keypad interface Otherwise for systems that utilize a keypad with no tabs such as the LYNX the keypad will immediately appear Notes e On the LYNX keypad if a loss of AC power occurs at the security system the green Ready LED becomes yellow and the red Armed LED becomes pink Additionally the AUX button does not function e If a CONNECTION LOST message appears close the applet screen and click Launch Keypad again e For systems that are configured with a Full Control keypad a security screen will appear whenever you attempt to remotely access your security system Enter your 4 digit security system user code and click OK md Total Connect Online Help Guide Note Each screen in Remote Access will have a Connecte
11. d Internet or Connected Wireless status message and a Close button Screens may also have other self explanatory status messages For the purpose of this document these will not be repeated in each screen shot to better focus on the primary screen function After access is granted a tabbed screen appears allowing various categories of security system information to be viewed or controlled Select the tab to access the desired category System The System tab displays a status summary on the top half and the bottom half allows control of your security system partitions if applicable System Zone Status The Zone Status tab provides a view of all the zones in the system or a selected partition Zones can be bypassed or made active again as desired Simply select the zone and use the Bypass Unbypass button as needed Additionally you can add or edit the zone description Note that if you edit an existing zone description that description will be what appears for remote access it will not appear on the security system s local keypads Zone Status Descriptio ALL FIRE POINTS Zone 1 PANIC ROOM Zone 2 FIRE ALARM Zone 95 LOWER KEYPAD Zone 96 KEYPAD PANIC BUTTON Zone 99 Master Bedroom Consol Zone 101 v E d d OFFICE KEY PAD Zone 102 d 4 d d d d LNGRNG RADIO Zone 103 RELAY MODULE Zone 112 RELAY MODULE Zone 113 RELAY MODULE Zone 114 CONSOLE Zone 116 q
12. d control of individual devices After you Note When data is saved it only saves the information to the remote services database Tt DOES NOT overwrite the information in the control panel 17 Total Connect Online Help Guide 19 If you have Optiflex or IP Video Cameras as part of your security system and they have been added to your Total Connect account they will be available in the drop down menu When you click Launch Video System you can view operate and configure your Optiflex or IP Video Cameras Note Refer to the topic Setting up your PC for connecting to Total Connect at the beginning of this guide for detailed information on setting up the PC for use with Optiflex User Guide Help for Video Monday February 15 2010 Video Launching Video Devices Choose Video system from Remote Access Devices shown below AlarmNet Office IP Video AlarmNet HQ Office IP Video Launch Video System To connect from the drop down menu select the desired video system and click the Launch Video System button A separate window opens then depending on your browser settings you may be prompted to display nonsecure items please answer Yes to that prompt Next your network authorization will be checked then if you need Java ActiveX or QuickTime player installed on your system or an update to an existing ve
13. e control panel that are associated with the user slot if names were entered for graphic AUI keypad use The Full Name column is available only for use by remote services and enables you to assign a personal name or other identifying information to a user 14 Total Connect Online Help Guide Keypad 7 setup d Manage User Names This does not appear for commercial control panels Residential Panels Retrieving panel user names and Assigning personal names 1 Click Get Panel Users Users that have names saved in the control panel s AUI descriptor fields will appear except for the Master User user 2 and populate the User column only This also checks each user slot in the panel up to the first 40 to determine if that slot is assigned If the user slot is assigned it puts an asterisk in the Num column In the above screen notice that slots 8 and 10 thru 14 are not assigned so no asterisk appears next to the number 2 Inthe User column if there is no user name associated with a slot Number but the user number has an asterisk you may enter a name for that user If you want to add a NEW user choose a control panel column slot that is not being used no asterisk and enter the NEW user 3 Inthe Full Name column you can assign a Personal name or edit an existing Personal name Just enter the desired Personal name in the field and click the Save Users button Note that this only saves the info
14. each user Users Keypad 7 Setup User Codes User Code Panel Personal Names 3 dean dean 8 User Number 3 Name dean dean _ Getinfoby po Area 1 GlobalArm OC Report None v Area 2 Global Arm 7 0 Report Area 3 Global Arm 7 O C Report None x Area 4 Global Arm OC Report None zl Area 5 Global Arm Report None zl Area 6 Global Arm 7 ONC Report None zl Area 7 GlobalArm 7 OIC Report None areas GlobalArm O cRepot None E Master can Arm Disarm Bypass zones and add Users Normal can Arm Disarm and Bypass zones Guest can Arm can Disarm only if the guest code was used to arm You can retrieve the desired user by selecting either the Code or Name search method If you chose to search by Code enter the user s code in the User Code field and click Get Info by If you chose to search by Name select the name using the Panel Personal Names drop down field then click Get Info by The permissions for this user are retrieved You can now assign or change permissions and or user code for that person After making changes click Save User You can also delete users by clicking Delete User Note For Commercial control panels if you want User 2 to be able to manage user codes you must first enable User 2 for global access to all partitions on that control panel 16 Tota
15. em In the example above the system abbreviation HM was assigned to the security system If no abbreviation has been assigned add one in the SMS System Abbreviation Name field 5 Click Save and additional information fields appear 21 10 11 12 Configure Mobile Select Location SMV Communicator Chris Desk Select User Neddy Neddy0123 x Mobile Phone 516 555 _ 7777 Enable Mobile Total Connect Enable SMS Remote Control Mobile Phone 516 555 _ 8888 Enable Mobile Total Connect _ Enable SMS Remote Control SMS System Abbreviation For Apple iTouch use home office phone number Mobile Set Up Click Help to retrieve the Mobile Phone 518 555 7777 online help guide based on your device selection Mobile Activation Code 12345678 Mobile PIN is same as User Code Mobile PIN Carrier Verizon Re Enter Mobile ee Device BlackBerry 4 5 to 5 0 OS version Total Connect app Send Installation URL _ Mobile Phone 516 555 8888 Mobile Activation Code 12345678 Mobile PIN is same as User Code Mobile PIN 229 Carrier AT amp T Re Enter Mobile PIN ss Device Android Total Connect app available in Android Market Help Send Installation URL Terms and Conditions for service Save For each mobile phone check the corresponding box if you want to enable Mobile Total Connect and or SMS Remote Control For each
16. equests video captures and other actions that have occurred ip Various drop down fields are available to filter the event history Click here to RO 772 restore hidden events Location AlarmNet Commercial Demo FA60c Duration Last Week Type All Event Types Camera All Cameras You can hide unimpor Ve you seek mei tant events by clicking here DateTime EM cam1 WI Pool Video Clip 2 18 2010 1 13 05 PM cam WI Pool Video Clip When a video clip is displayed a player window appears You have up to 100 MB of storage or about 100 clips When that capacity is reached the oldest files will be deleted to make room for the most current files Click here to add a note Click here to play a video clip In addition to the normal play and pause buttons you can lock and unlock a particular video clip or snapshot Locking ensures the selected video event is retained and not deleted 02 15 2010 07 548 H This allows you to save the video clip or snapshot s to your local PC Used to exit the Total Connect website 293 Controlling your system using a Mobile Phone You can monitor the status and control your security system remotely using text messages from your mobile phone or you can access more advanced features and video by using the Total Connect app for your mobile phone This app is provided by the Total Connect website based on t
17. he specific type of mobile phone you have Refer to previous Configure Mobile topic For specific information on installing and using the Total Connect app with your mobile phone please refer to the appropriate online help guides Total Connect app for BlackBerry Total Connect app for Mobile Phones etc Controlling your system using Text Messages By using a mobile phone that supports Text Messaging SMS with short codes you can send text message commands to control your security system This must be done from a mobile phone that was granted SMS access Refer to the Configure Mobile topic Notes You cannot control the security system using SMS text messages while a Remote Access session is being conducted e SMS command service will work properly only after a prior remote connection has been made successfully via the java applet in Total Connect In addition any changes to the control panel configuration may result in the SMS service not working properly It is important to make sure each time the panel configuration is modified even if changing the keypad s home partition that a successful java applet Total Connect session is executed prior to exercising SMS service e For LYNX panels the zone number will not appear in an SMS reply message e For control panels that use a GPRS only communications device you must wait 2 3 minutes between sending SMS messages to allow the communications device time to reset Text mes
18. information window you can view edit add or delete information The following paragraphs explore the various Total Connect categories My Profile My Profile Password Repeat Password First Name Last Name Primary Email Notification Last Modified Date Total Connect Online Help Guide This category enables you to edit your profile You can change your password email addresses and other preferences Only letters A 2 numbers 0 9 allowed both must be included min length of 2 Username and Password must be different Only letters A 2 numbers 0 9 allowed both must be included min length of Username and Password must be different chris smithgfreemail com Wednesday May 12 2010 3 58 47 You may also send email notifications to text message destinations Email Hotification Address Book Check with your wireless carrier for Email Notification 1 Email Notification 2 Email Notification 3 Email Notification 4 Email Notification 5 Preference Settings Landing Page Selection Remote Access Location Selection Video Location Selection more information chris smith freemail com jane smith freemail com 555666777 Enables you to set the default page category for your next login Introduction None Time Preference Settings Time Zone Enable DST GMT 05 00 Eastern Time US amp Canada Default ET Time Settings
19. l Connect Online Help Guide Keypad The Keypad tab enables you to control the security system using an emulated keypad Functions are performed in the same manner as on a local keypad however you CANNOT initiate panics Refer to your control panel user guide for instructions on operating the system Note that you can also use the number keys on your PC s keyboard ensure the Caps Lock key is off to perform most actions Setup Note This tab is available ONLY to a Master user that has authority to ALL partitions The Setup tab enables you to assign convenient familiar names to zones partitions and devices It is further divided into the following tabs Tab Fundinto 000000 Panel Info Displays the model firmware version and emulated keypad version for the control panel Name Zones Enables you to assign familiar names to the zones Edit the desired field then click Save Zone Names Enables you to assign familiar names to the partitions Edit the desired field then click Save Settings have made changes click Save Settings Recover Enables you to rebuild the data retrieved from the panel and saved to the remote services database It does not modify or affect the actual data stored in the control panel You must enter your user code to perform this function Name Devices Enables you to assign familiar Device Names to system devices by editing the desired field In addition the Use column allows you to enable access an
20. n Editing a User Total Connect Online Help Guide Editing a User Edit User Neddy0123 e a Only letters A Z numbers 0 9 allowed both must be included min length of 8 Username and Password must be different Only letters A Z numbers 0 9 allowed both must be included min length of 8 Username and Password must be different Repeat Password 000000000 First Last Name Neddy Primary Email Notification R Neddy worldmail com Last Modified Date Friday September 10 2010 9 13 01 AM Email Notification Address Book Email Notification 1 RNeddy gmailcom s Ss s Email Notification 2 Alice Neddy sprignet RE 5556667777 vext com Check this box to deny access Email Notification 4 to Total Connect for this user Email Notification 5 Authorization Disable Login Features Features that may be assigned Features that have been assigned Delete User Manage Devices Disable User Manage Email Manage Users Select MAC for User Access EL Device Location Name Demo IP Camera Device Device Name WI Pool Demo IP Camera Device Device Name cam2 PT Balcony Demo IP Camera Device Device Name cam3 PT Store 00 02 EC 00 CO 02 27 E 20 00 C002 IE EAS Demo Remote Access Device 00 00 20 BE I3 eiie EAN If desired enter at least one email address for remote access then assign Features to the user IMPORTANT Please under
21. ne number for the Hide optional address information click here selected device Optional Address information associated with this Device grouping 123 Elm Street Additional Address Information City Menil le Country State Province El United States of America Zip Postal Code 1747 Phone include area code Mew York NY 11 Total Connect Online Help Guide Remote Access This category enables you to access and control your security system using an emulated keypad To access your security system use the drop down menu to select the security system Then click Launch Keypad If Java needs to be installed or updated on your PC you will be prompted to install it Simply follow the on screen prompts Remote Services As a Total Connect user you have the capability to access your virtual keypad just like the one you have at home Once you have set your keypad type you can use it for all of the functions you d normally use your home keypad for Y ou also have access to the interactive menu of options to activity logs and much more Get started now Choose system from the list below Office Launch Keypad If your remote access account has been configured by the dealer as a Full Control keypad AUI Advanced User Interface you will access a keypad with tabbed windows allowing additional control of your security system If your remote access account has been configured
22. ou will receive an Armed Stay status message that is time and date stamped If successful you will receive an Zone Bypassed status message that is time and date stamped along with general system status If successful you will receive an Zone Bypassed status message that is time and date stamped along with general system status If successful you will receive an Disarmed status message that is time and date stamped Will receive a General Panel status message that is in relation to your user code authority This message is time and date stamped The current System Status message will be received This includes Arming state disarmed state and troubles For a registered phone you will receive messages containing text message Command Key and Format information Additionally you will receive website and email contact information and information on how to opt out of remote services Typical information is shown below SMS Remote Control Service Powered By Honeywell Inc KEY a System Abbreviation p optional partition cccc user code For details log into you account at CMD a A cccc p Arm Away a AS cccc p Arm Stay a B OCCC zzz Bypass Zone xz a D cccc p Disarm O cocco xx On Off Turn output xx on or off a S cccc Get Status https services alarmnet com totalconnect For further details contact your alarm dealer Text the word STOP to opt out For an unregistered phone you will receive a message containing website
23. p Total Connect Online Help Guide Device Control The Device Control tab displays the current status of the security system s programmed relays and enables you to remotely turn them on or off For commercial panels the Description column is populated automatically To control a device choose the device and select Start or Stop as desired Device Control Backyard Porch Light Device 2 Garage Door Device 3 Pool Gate Device 4 Event History Users The Event History tab enables you to view and print the event history for the security system or any partition A drop down Event Types menu enables you to filter the events to be viewed DISARMED MASTER ARMED MASTER DISARMED MASTER ARMED STAY MASTER 5 P1 10 04 01 28AM ARMED MASTER The Users tab enables you to manage security system user codes To access this Users tab you will be prompted for your 4 digit security system code The Users function is further divided into Manage User Names and User Codes tabs By selecting the Manage User Names tab you can view the users and assign a personal name to each user For residential panels the screen below appears with all the fields as shown For commercial panels the Get Panel Users button does not appear Notice at the Manage User Names tab there are three columns Number User and Full Name The Number column corresponds to the user slots in the control panel The User column shows the names saved in th
24. r Typically navigate Start Programs QuickTime QuickTime Player 2 From the Edit pull down menu navigate Preferences gt QuickTime Preferences The Preferences window appears Safe mode GDI only DirectX Enable DirectDraw on secondary monitors Media Encoding 7 Enable encoding using legacy codecs Tray Icon E Install QuickTime icon in system tray 3 4 Ensure the Transport Protocol is set to HTTP and the Port ID is set to 80 5 Click OK then click Apply Click OK to close Settings for use with Optiflex If your security system utilizes Optiflex ensure the following settings 4 Note Total Connect Video operates with the Optiflex Video Controller hardware and ActiveX based Optiflex Connect viewing software that is currently supported by Internet Explorer 6 and later in Windows XP Vista and Windows 7 operating systems Log into Total Connect Refer to the next topic if necessary At the left navigation bar click Video Then from the drop down menu select your Optiflex system Click Launch Video System A separate window opens then depending on your browser settings you may be prompted to display nonsecure items please answer Yes to this prompt Note The first time you access your video service or any time that an update is needed you will be prompted to install the necessary software or update Next your network authorization will be checked then if
25. rier to be certain your pnone supports these protocols Additionally you can access more advanced features and video by using the Total Connect app for your mobile phone As a Total Connect user you can manage and run your security system from almost anywhere in the world check its status and receive event notifications These event names can be customized to your preference You can also enable other people to receive event notifications and can enable additional mobile phones to be notified of system events by email or text messaging Depending on the specific security system tasks to be accomplished different communication methods are used The table below summarizes the communication method used for typical tasks End User Tasks Communication Method Editing user profile e computer s web browser Viewing security system status text message a mobile phone an emulated keypad using a computer s Viewing video system status web browser or the Total Connect app for your mobile phone Controlling the security system e text message via a mobile phone an emulated keypad using a computer s remotely web browser or the Total Connect app for your mobile phone Controlling the security system video e computer s web browser remotely Configuring Email and Text message e computer s web browser notifications Viewing the security system and e computer s web browser or the Total Connect app for your mobile phone video system event
26. rk City Office to retrieve the status of partition 2 nyc s 1234 2 3 Send the Text Message 4 Confirmation reply is received informing you of the command results Below are the text message command field definitions and their format system abbreviation command a as b d o or s See table below cccc user code p optional partition number Not necessary for a single partition system zzz zone Add leading zeros as necessary to obtain 3 digits xx output to be controlled Add leading zeros as necessary to obtain 2 digits A typical reply to a text message command would contain the attempted command the results and a date and time stamp be Command and Text Message Format Arm system Away system abbreviation a cccc p Arm System Stay system abbreviation as cccc p Bypass Zone system abbreviation b cccc zzz Bypass Zone with optional partition number system abbreviation b cccc zzz p The use of the optional partition number allows zones to be bypassed in partitions other than the home partition Disarm system system abbreviation d cccc p Turn programmed output on or off system abbreviation o cccc xx on off Status Request system abbreviation s cccc Help help h info i stop quit cancel unsubscribe terminate end Text Message Reply If successful you will receive an Armed Away status message that is time and date stamped If successful y
27. rmation to the remote services database it DOES NOT overwrite the information in the control panel Commercial Panels Assigning Personal Names WARNING If there are user codes assigned in the control panel make sure you enter the same codes in the database If you enter users in slots where users already exist in the control panel the control panel users will be overwritten Adding new users depends on your knowledge of which control panel user slots are not being used It is preferable to add a new user locally at the control panel In commercial panels the fields can only be populated manually In the User column you should enter the AUI descriptors that are programmed in the control panel For convenience you can also assign a Personal name or edit an existing Personal name for the user Just enter the desired name in the Full Name column and click the Save Users button Note that information entered into the Full Name column is only saved to the remote services database It DOES NOT overwrite the information in the control panel 4 You can now click the User Codes tab to edit new and existing user profiles 15 f sa F D A e r niine help Gu User Codes To manage user codes click the User Codes tab From this window you can modify the permissions for an existing user or setup permissions for a new user This is where you can view and edit permissions for
28. rsion a prompt will appear Please install when prompted If you need help look for and click the link to open the desired Optiflex or IP Video online help guide 10 Total Connect Online Help Guide Configure Email Notification This category enables you to view which security system events are configured to be reportable via email or text messaging When any of these events become active Total Connect notifies you by email and or text messages e Enabled column allows you to select which events you want reported This can only be set by the Master User e Event column is for reference only e Event Text column enables you to enter some descriptive text for the event e The Normal State column enables you to enter some descriptive text that will be used when notification of this event is sent If no text is entered in this field but there is text in the Event Text field notifications WILL NOT be sent e Activated State column enables you to enter some descriptive text that will be used when notification of this event is sent If no descriptive text is entered in this field a generic notification WILL be sent informing you the event is active Up to eight events can be reported depending on your system configuration Configure Email Notification ee Vista 128BPE Demo Select User Jim jimw3 CURRENT USER Events and email data have been saved Event S
29. sage commands are sent to the short code alarm 25276 followed by the text message You can create the text message using the following method mA Total Connect Online Help Guide 1 From your wireless device generate a Text Message to be sent to the short code alarm 25276 2 Using the following Text Message Format compose the Text Message Used as a field delimiter Used ONLY when using O Yo the O command 1 e on device device off turn off device command optional field system abbreviation SES S command 4 digit user code n Up to two alpha This mE Optional Field used for either characters SENSN e Zone amp 3 digits zzz add a Arm Away user code ad match tha Skis eading zeros as necessary as Arm Stay Partition as 1 digit x b Bypass Zone Output Device as 2 digits xx d Disarm add leading zeros as Output device necessary s Status Request system abbreviation assigned to the security system Sample Text Message to your security system in the New York City Office to bypass zone 4 nyc b 1234 004 Sample Text Message to your security system in the New York City Office to arm away partition 3 nyc a 1234 3 Sample Text Message to your security system in the New York City Office to turn on programmed output device 3 nyc o 1234 03 on Sample Text Message to your security system in the New Yo
30. sewithi ODU eX sss ox sirve atus Edw _____________ _________ __ 6 Accessing TOtel CONNEC A dite TED Md S LM M S PEDI D C P D MI M cul 6 Usma Total CONNECT T EU T cm 7 ET 8 Manage MU PRU 9 GING SSP spre t T EP 10 peleting a _ D 11 GIT DEVICE NIME Sisi b REA etae LE E M I La aS 11 Remote ACCESS ee E EE rte et 12 cy cup RE 13 ZONE AUS hisce Iul ML M 13 RR m EEUU 14 HIS die lent donnent 14 USES mate a nt Sion Est a ad daa vs ne et na nl 14 _________ _ noue 17 SOUD eR 17 iecur T 19 Configure EMail NoDICabOD Der y ht d bore v Dt c tv e oa deca ovdi eat rre tue e EAE ELE 20 Configure MODE disc RU ind ud S 21 Event EISTO us tonstconaeecoteE dy ooa Rau 2E DEO gU NUI SUM oed LATA ca SOS a Cc GNU 23 LOGOUT ae RENE NEN UN 23 Controlling your system using a Mobile Phone enne nenne nnne nnn nnne nnne nnn nnn nn 24 Controlling your system using Text Messages eene nne nnne nne nh nnm a nnnm a hae sanae nan nn 24 Overview The Total Connect website enables users to remotely access their security system via an internet web browser or mobile phone that support GSM GPRS and SMS Text Messaging with short codes Please check with your wireless car
31. stand that if a Sub User is assigned the Manage Users feature that Sub User can then add other users and assign features to them Check the Grant Access box to assign a security system or device to the sub user When you have completed the form click Save A confirmation message appears click OK You can add more users in the same manner A0 Total Connect Online Help Guide Deleting a User Only the dealer can delete your access to Total Connect When a remote service account is deleted by the dealer that account and all subordinate users are deleted However you can delete any sub user by clicking the Delete button adjacent to their name Disable User Full Name Delete User Modified 21712011 Lars 11 35 42 Neddy Roy Um 2 08 2011 smithiae Smith George 8 47 38 AM Alternately you can deny Total Connect access to a sub user by editing their profile by checking the Disable Login box Edit Device Names This category enables you to edit the Device Name and corresponding device address information in the database From the drop down box select the device Edit Device Names Select Device GSMV Communicator Chris Desk Remote Service Device Attributes Assign a friendly device name Up to 30 characters may be used Device Name GSMV Communicator Chris Desk City CS SUB 89 0 5 maco 00 Do _ 20 m _ _ fs Enter the location and pho
32. ubject Assignment Applies to this Location for all Users Tool Shed Closed Ope z Garage E Ope i Base ment Water ee Detected 4 U pstairs Temp Drop 45 below 45 Security Email Subject SECURITY ALERT Vacation Home Enter a meaningful email subject line Click here to edit email address boo Mailing List Email Jimves freemail com This link sends you to the My Profile page to specify where the notifications are sent s Configure Mobile This category allows you to assign which mobile phone you can use to send system commands and receive confirmation replies These must support text messaging via SMS Short Message Service along with short codes If you do not know whether your mobile phone supports short codes please contact your wireless carrier Note If you are online with Total Connect this guide and the companion online help guides Total Connect for BlackBerry Total Connect for Mobile Phones and others are available 1 If you have not previously entered data in the Configure Mobile category a Terms And Conditions for SMS Remote Contro agreement will pop up Read the terms and conditions and check the Accept Terms and Conditions box 2 Then click the Save Terms and Conditions button This will authorize service for your account 3 Nextthe Configure Mobile screen can be accessed Terms And Conditions for SMS
33. y important if you are also accessing Optiflex video 1 Ensure you have Administrator privileges for the PC With Internet Explorer open navigate Tools Internet Options Then select the Security tab 2 Note Depending on what version of Windows you are using screen appearance Will vary and certain buttons may have different labels For example Windows XP will often use the sites 1 This zone is for Internet websites except those listed in trusted and restricted zones term OK on a button that saves the data and closes the active window whereas Windows Vista will often use the term CLOSE as an equivalent Security level for this zone Allowed levels for this zone Medium to High Medium high Appropriate for most websites Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded Enable Protected Mode requires restarting Internet Explorer Custom level Default level 2 Reset all zones to default level 3 The following window appears Allow webpages to use restricted protocols for active conten Disable Prompt Don t prompt for dieg Q Disable bi 9 Drag and drop or and paste files 1 4 n Takes effect after you restart Internet Explorer Reset custom settings im x jJ 4 Scroll to Miscellaneous Display mixed content Choose Enable then click OK
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