Hayes Microcomputer Products V.92/56K User's Manual
Contents
1. ccccceeeseeeeeeeneeeeeeneeeeeeneeeeeenaes Installing the Card eee ceeeeeeeeeseeeeeeeneeeeeeneeeeeeaees Connecting the Telephone Line and Telephone Configuring the card on Win9X WinME Configuring the card on WinNT Win2kK 00 Unstalling Your Modem on Win9X WinME Unstalling Your Modem on WinNT Win2kK Testing Your Modem Installation ceeeeeeeees 4 Communication Software Installing the Communication Software 206 Tips on Configuring the Communication Software vii Chapter 5 AT Commands 5 1 Standard AT commands cccccceecee ese eeeee eee eee 5 1 5 2 Modem s S Register cccceceeeeeeeeeeeeeeeneeeeeeeneeees 5 6 Appendix A Troubleshooting List of Figures 2 2 Card Layout siices cecscnecesttee cecsieeeeethieeeceetieeestieeesgetineeey 2 2 3 1 Installing the Card cecseeeeseeeeeeeeneeeeeesneeeeeeneeeeeeaas 3 2 3 2 Connecting Peripherals ccseceeeeseeeeeeeeeeeeeneees 3 4 viii 1 Getting Started Congratulations on your purchase of this ITU V 92 56K standard Data Fax modem card This card features the latest innovation in high speed modem design making electronic communication faster and easier This manual guides you on how to install and properly use the card in order to take full advantage of its features An appendix about troubleshooting is also included to help you fix minor prob2. Manual Structure This user s manual consists of five chapters and one appendix Chapter 1 Getting Started This chapter tells you what items are contained in the package and things that you need to check before you proceed with the installation of the card Chapter 2 Card Overview This chapter gives you all the necessary information that you need to know about the card such as its features layout and the card components Chapter 3 Hardware Setup This chapter contains step by step procedure on how to install the card and other necessary peripherals configure the card under different operating systems and verify the card installation Chapter 4 Communication Software This chapter gives tips on how to configure your modem card Communication software Chapter 5 AT Commands This chapter guides you on how to use the AT commands that will allow you to directly control fax modem activities Appendix A Troubleshooting This appendix gives tips on how to resolve the common problems that you might encounter when using the modem card vi Chapter 1 1 1 2 Chapter 2 1 2 2 Chapter 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 Chapter 4 1 4 2 Table of Contents 1 Getting Started Package COntentS cereos seinninn System Requirement cccceeseseeeeseteeeeeesnteeeenaes 2 Card Overview SPECICATION S heeri oap ai Card Layo esnoneni esa ssevivlesciens pied 3 Hardware Setup ESD Precautions
3. 32bits PCI interface Temperature e Operating 10 50 C Card Overview 2 1 e Non operating 20 60 C Humidity e Operating 20 80 RH e Non operating 20 80 RH e Dimensions 120mm L x 70mm W x 19mm H 2 2 Card Layout 1 Modem Chip 2 Telephone Port 3 Line Port 4 Buzzer Prepare to install the card See Chapter 3 2 2 User Manual 3 Hardware Setup This chapter contains detailed instructions on how to install and configure the modem card as well as how to verify if your installation is correct We recommend that you follow the steps accordingly to avoid future problems 3 1 ESD Precautions Electrostatic discharge ESD can damage your processor disk drives expansion boards and other system components Always observe the following precautions before you install any system component 1 Do not remove a component from its protective packaging until you are ready to install it 2 Wear a wrist grounding strap and attach it to a metal part of the system unit before handling components If a wrist strap is not available maintain contact with the system unit throughout any procedure requiring ESD protection 3 2 Installing the Card 1 Turn off the system and unplug your system from the power supply 2 Remove the system cover Refer to your housing manual for instructions 3 Locate an empty PCI slot on the system board 4 Check your modem card model 5 The modem card is p
4. and ERROR Z Restore stored profile 0 after warm reset AT Commands 5 3 amp CO Force RLSD active regardless of the carrier state amp C1 Allow RLSD to follow the carrier state amp DO Interpret DTR ON to OFF transition per amp Qn amp Q0 amp Q5 amp Q6 The modem ignores DTR amp Q1 amp Q4 The modem hangs up amp Q2 amp Q3 The modem hangs up amp D1 Interpret DTR ON to OFF transition per amp Qn amp Q0 amp Q1 amp Q4 amp Q5 amp Q6 Asynchronous escape amp Q2 amp Q3 The modem hangs up amp D2 Interpret DTR On to OFF transition per amp Qn amp Q0 thru amp Q6 The modem hangs up amp FO Restore factory configuration 0 amp G0 Disable guard tone amp G1 Disable guard tone amp G2 Enable 1800 Hz guard tone amp KO Disable DTE DCE flow control amp K1 Enable RTS CTS DTE DCE flow control amp K2 Enable XON XOFF DTE DCE flow control amp K3 Enable both RTS CTS and XON XOFF flow control amp MO Select direct asynchronous mode AT Commands 5 4 amp PO Set 10 pps pulse dial with 39 61 make break amp P1 Set 10 pps pulse dial with 33 67 make break amp P2 Set 20 pps pulse dial with 39 61 make break amp P3 Set 20 pps pulse dial with 33 67 make break amp Q0 Select direct asynchronous mode amp Q5 Modem negotiates an error corrected link amp Q6 Select asynchronous operation in normal mode amp TO Terminate any test in progress amp T1 Initiate local analog loopbac
5. digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio television technician for help Notice 1 The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice 2 Shielded interface cables if any must be used in order to comply with the emission limits iii FCC Requirement This equipment complies with Part 68 of the FCC rules On the base unit of this equipment is a label that contains among other information the FCC Registration Numb
6. fax and communications software at the same time Communication devices can be accessed by only one application at a time e In Windows O S you can open data and fax communications at the same time but they cannot use the same modem at the same time Troubleshooting A 3
7. installed the modem properly 1 Perform the software function that puts your system in Terminal mode e For Windows 9X ME NT 2K Use the HyperTerminal program In Terminal mode a cursor appears on the screen allowing you to send commands directly to the modem 2 To check if your system and modem are functioning properly type AT amp F ENTER If the software COM port and IRQ settings match the modem card hardware settings the modem should respond OK Hardware Setup 3 7 If any of the following screen problems occur refer to Appendix A for troubleshooting tips e The characters you type do not appear No OK message appears e Double characters appear After you have successfully installed the card your next step is to configure the Communication software For details see Chapter 4 3 8 User Manual 4 Communication Software This chapter gives you tips on how to configure your communication software 4 1 Installing the Communication Software The card package comes with a Communication software disk and manual To install the Communication software simply insert the disk into the appropriate drive and run the setup execution program EXE file contained in the disk 4 2 Tips on Configuring the Communication Software This modem card uses the most up to date industry and commercially popular standards to ensure functional compatibility with most communication software During initial setup of the
8. 2 Escpae Character 0 255 decimal 43 S3 Carriage Return Character 0 127 decimal 13 S4 Line Feed Character 0 127 decimal 10 S5 Backspace Character 0 32 ASCII 8 S6 Wait Time for Dial Tone Before Bline 2 255 seconds 4 Dialing S7 Wait Timer for Carrier after Dial for 1 255 seconds 50 Silence or for Dial Tone after W Dial Modifier S8 Pause Time for Dial Delay 0 255 seconds 2 S9 Carrier Detect Response Time 1 255 seconds 6 10 Lost Carrier to Hang Up Delay 1 255 seconds 14 11 DTMF Tone Duration 50 255 miliseconds 95 12 Escpae Code Guard Time 0 255 seconds 50 S13 Reserved 14 General Bit Mapped Options 138 S15 Reserved S16 General Bit Mapped Test Options 0 AT Commands 5 8 Register Function Range Unit S17 Reserved 18 Test Timer 0 255 seconds S19 Reserved S20 Reserved 21 V 24 General Bit Mapped Options 22 Speaker Results Bit Mapped Options S23 General Bit Mapped Options 24 Sleep Inactivity Timer 0 255 seconds 25 Delay To DTR 0 255 seconds S26 RTS to CTS Delay 0 255 seconds 27 Bit Mapped Option 28 Bit Mapped Options 29 Flash Dial Modifier Time 0 255 ms 30 Disconnect Inactivity Timer 0 255 seconds 31 Bit Mapped Options 32 XON Character 0 255 decimal 33 XOFF Character 0 255 decimal 34 S36 Reserved S37 Desired Line Connection Speed AT Commands Default 52 119 55 73 70 Register Function Range Unit Default S38 Reserved S39 Flow Control S40 Re
9. V 92 56K Internal Modem Cards User Manual P N PMICA52000 51 Copyright Copyright 2001 by this company All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of this company Disclaimer This company makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not this company its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further this company reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes All brand and product names mentioned in this manual are trademarks and or registered trademarks of their respective holders Regulatory Statements FCC Notice This equipment has been tested and found to comply with the limits for a Class B
10. answering NO Turn off automode detection N1 Turn on automode detection O0 Go on line O1 Go on line and initiate a retrain sequence P Force pulse dialing QO Allow result codes to DTE Q1 Inhibit result codes to DTE Sn Select S Register as default Sn Return the value of S Register n v Set default S Register to value v Return the value of default S Register T Force DTMF dialing AT Commands 5 2 VO Report short form terse result codes V1 Report long form verbose result codes WO Report DTE speed in EC mode W1 Report line speed EC protocol and DTE speed W2 Report DCE speed in EC mode XO Report basic call progress result codes i e OK CONNECT RING NO CARRIER also for busy if enabled and dial tone detected NO ANSWER and ERROR X1 Report basic call progress result codes and connections speeds OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected NO ANSWER CONNECT XXXX and ERROR X2 Report basic call progress result codes and connections speeds i e OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected NO ANSWER CONNECT XXXX and ERROR X3 Report basic call progress result codes and connection rate i e OK CONNECT RING NO CARRIER NO ANSWER CONNECT XXXX BUSY and ERROR X4 Report all call progress result codes and connection rate i e OK CONNECT RING NO CARRIER NO ANSWER CONNECT XXXX BUSY NO DIAL TONE
11. communication software it will normally prompt you to define the type of fax modem that you are currently using The following list guides you on how to select the proper device type The device type only defines the protocol by which your software will communicate with your fax modem and does not set nor limit the speed 1 For modem device type choose Hayes V 32 or Hayes compatible 2400 Baud modem 2 For the Baud rate choose any speed between 38 400 to 115 200 Your fax modem will automatically adjust to the optimum transmission speed after successfully connecting with a remote fax modem Communication Software 4 1 8 Many communication software use the modem response to control program flow Make sure that the software is set to recognize a CONNECT 56000 response If this does not work set the program to simply recognize just the CONNECT response without any baud rate information There are three flow controls none hardware CTS RTS and software XON XOFF Set your software to use either hardware or software flow control If set to none the communication software will not be able to detect a buffer overflow and result in transmission errors For fax device type choose TR29 Class 1 For fax speed choose automatic or fastest speed Your fax modem will automatically adjust to the optimum transmission speed after successfully connecting with a remote fax machine or another fax modem Make sure that you have
12. correctly set all the other parameters required by the software to operate successfully Refer to your Communication software manual for details You are now ready to do fax modem communication See Chapter 5 for details AT Commands 5 2 5 AT Commands The modem will respond to the commands detailed below Parameters applicable to each command are listed with the command description The defaults shown for each configuration command are those used in the factory profile 0 5 1 Standard AT Commands A Re excute command A Go off hook and attempt to answer a call EO Turn off command echo E1 Turn on command echo HO Initiate a hang up sequence H1 If on hook go off hook and enter command mode O Report product code 1 Compute and report checksum 2 Compute checksum and report result of comparison to pressured checksum 3 Report firmware revision model and interface type 4 Report response programmed by an OEM 5 Report the country code parameter 6 Report modem data pump model and code revision LO Set low speaker volume L1 Set low speaker volume AT Commands 5 1 L2 Set medium speaker volume L3 Set high speaker volume MO Turn speaker off M1 Turn speaker on during handshaking and turn speaker off while receiving carrier M2 Turn speaker on during handshaking and while receiving carrier M3 Turn speaker off during dialing and receiving carrier and turn speaker on during
13. equires two simple steps Uninstall the modem Double Click on Computer Icon gt Double Click on Control Panel Icon gt Double Click on Modems Icon Select modem name to uninstall Click on Remove Verify the operation by clicking Yes Close all open windows Hardware Setup 3 5 Uninstall the PCI Modem Emulator Double Click on My Computer Icon gt Double Click on Control Panel Icon Double Click on System Icon Click on Device Manager Tab Double Click on HSFMODEM or PCI Communication Device Select the PCI Modem Emulator Click on Remove Close all open windows 3 7 Uninstall Your Modem on WinNT Win2K When using WinNT Win2000 it is necessary to fully uninstall the modem before attempting to reinstall the modem This requires two simple steps Uninstall the modem Double Click on My Computer Icon gt Double Click on Control Panel Icon gt Double Click on Modems Icon Select modem name to uninstall Click on Remove Verify the operation by clicking Yes Click on Close 3 6 User Manual Uninstall the COM Port and drivers files Double Click on Add Remove Programs select the modem name to uninstall In modem Board Uninstallation Wizard select the modem name to uninstall Click on Next Click on Finish Close all open windows 3 8 Testing Your Modem Installation To test if you have
14. er and Ringer Equivalence Number REN for this equipment If requested this information must be given to telephone company The REN is useful in determining the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all area the sum of the REN of all devices connected to one line should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum number of REN for your calling area If your equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complain with the FCC Your telephone company may make changes in its facilities equipments operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service The equipment may not be used on coin service by the telephone company Connection to party lines is subject to state tariffs About this Manual Purpose This user s manual gives you all the information you need to install and operate the card properly
15. k amp V Display current configurations amp W Store the active profile in NVRAM profile 0 EO Disable line quality monitor and auto retrain E1 Enable line quality monitor and auto retrain L Return received line signal level Q Report the line signal quality NO Select normal speed buffered mode N2 Select reliable link mode N3 Select auto reliable mode N4 Force LAPM mode N5 Force MNP mode AT Commands 5 5 AT PCW Defines the actions to be taken upon detection of call waiting Values 0 user decision default 1 Hang up 2 Ignore call waiting AT PMH Controls whether or not initiation of MOH procedures are enabled during V 92 operation Values 0 Enable default 1 Disable AT PMHT Controls whether or not the modem will grant or deny a MOH request as well as setting the Modem on Hold Timeout Values 0 Deny V 92 MOH Requests default 1 12 Grant 10 seconds 16 minutes timeout 13 Grant indefinite time AT Commands 5 6 AT PMHR If in hold state displays the current hold timeout If not in hold stats initiates OGC and displays the server s hold timeout AT PMHF If entered when call waiting arrives performs the operations required to accept the call waiting e g flash AT Commands 5 7 5 2Modem s S registers Register Function Range unit Default SO Number of Rings to Auto Answer 0 255 rings 0 1 Ring Counter 0 255 rings 0 S
16. lems that you might encounter while using the card 1 1 Package Contents Make sure that you have the following items Modem card Telephone cable Quick start guide e CD Title with Application Software and manual If any of the items is damaged or missing contact your dealer immediately Getting Started 1 1 1 2 System Requirements Before you proceed make sure that your system meets the following requirements Penitum Based above IBM compatible PC system with an empty PCI slot e Atleast 16 MB memory Windows 95 Windows 98 Windows ME Windows NT 4 0 Windows 2000 Windows XP operation system 1 2 User Manual 2 Card Overview Before you proceed with the installation it is necessary that you have enough information about the modem card This chapter tells you all you need to know about the modem card 2 1 Specifications Data Modem Operation Line Speed 300 56000bps Standard Compatibility ITU V 92 ITU V 90 ITU V 34 V 32 V 32bis V 23 V 22bis V 22A B V 21 and Bell 103 102 Error Correction ITU T V 42 MNP2 4 Data Compression ITU T V 42bis V 44 MNP5 Flow Control XON KOFF e Comment Set Enhanced AT command set Fax Operation Line Speed 2400 14400bps Standard Compatibility Group 3 with T 30 protocol over ITU T V 17 V 21 Ch2 V 27ter V 29 EIA 578 Service Class Compatible General Features e Line Interface Dual RJ 11 jacks for line e DTE Interface
17. our hardware when you first install it To install the driver for your modem card please follow the procedures below 1 Turn on your computer As the Windows 9X ME operating system boots up it displays a New Hardware Found dialog box on your screen for a few seconds with the identifier name PCI Communication Device or something similar of your modem 2 Inthe New Hardware Found dialog box you have three choices to install a driver The default choice is for the driver to be installed from a disk provided by hardware manufacturer Highlight this selection if it is not already highlighted and click OK 3 Make D Driver the default drive for the source location 3 4 User Manual 4 Windows 9X ME will auto detect the correct files and copy them onto your disk 3 5 Configuring the card on WinNT Win2K Before you install the modem please make sure that the modem has not been previously installed If it has been installed it is necessary to run the uninstall procedure below Run Setup exe This will start the Modem Board Installation Wizard From the opening screen click on Next Select the proper driver name normally only one will be shown Click on Next then the top of icon will show the modem driver was installed successfully Click on Finish 3 6 Uninstall Your Modem on Win9X WinME When using Win9X WinME it is necessary to fully uninstall the modem before attempting to reinstall the modem This r
18. reset PnP configuration Plug and Play In most cases the default settings guarantee that the card will work properly Hardware Setup 3 1 6 Align the golden fingers of the card to the empty PCI slot on the system board Insert then press the card into the slot Make sure that the card is properly seated PCI Slot Figure 3 1 Installing the Card 7 Replace the system cover 3 2 User Manual 3 3 Connecting the Telephone Line and Telephone Set To connect your card to the telephone line and telephone set 1 Locate an available RJ 11 modular jack telephone outlet 2 Insert one end of the modular cord that came with your card into the RJ 11 modular jack marked LINE on the card Then plug the other end into the modular jack on wall outlet See Figure 3 2 3 Plug the RJ 11 jack of the telephone set into the RJ 11 jack marked PHONE on the card See Figure 3 2 4 In model ver 2 you only need to insert a modular cord that Came into with your card into the RJ 11 modular jack marked line on the card Then plug the other end into the modular jack on wall outlet After you have connected the telephone set lift your telephone handset and check for a dial tone Hardware Setup 3 3 Telephone set Figure 3 2 Connecting Peripherals 3 4 Configuring the card on Win9X WinME As we mentioned in section 3 2 after you plug the modem card in the PCI slot Windows 9X ME will automatically detect y
19. served AT Commands 5 10 Troubleshooting This appendix contains information that will help you solve some of the common problems you might encounter while using the modem card For further assistance contact your dealer Modem does not respond to AT commands There may be a COM port IRQ conflict Reconfigure the modem COM port address and IRQ line Make sure that you have set the correct COM port and IRQ in the communications software Make sure the system is in Terminal mode of your communications software Reset the modem to its factory defaults by typing AT amp F Double characters display on your monitor Both your modem and software local echoes are on Turn off your modem local echo by typing the ATEO command Modem cannot dial and NO DIALTONE message appears on the monitor Check the phone cord connection Make sure that the jack on the modem labeled Line is connected to an analog phone wall jack The modem cannot recognize the dial tone This is typical in some corporate PBXs Use the ATX1 command in your setup string to enable Blind Dial Troubleshooting A 1 Both modems exchange carrier signals but fail to establish a connection Place the call again The telephone company routes every call differently each time you call Try calling a different modem to check if your modem is working The modem does not answer an incoming call e Auto answer function is disabled Enable
20. the function through software program or by sending the ATSO 1 command to your modem in terminal mode The modem disconnects while online This may be caused by line interference Retry the connection by dialing the numbers several times e An incoming call may have broken the connection if the Call waiting feature is enabled Disable Call waiting and try again Garbage characters display on the monitor Set your modem to the same word length parity and stop bits as the remote modem Make sure that your software and modem are set to the same flow control setting The software may not be set for correct terminal emulation Configure the software to correct type ANSI terminal emulation is the most commonly used Type the AT amp F1 command to load the template that enables hardware flow control as other optimal settings A 2 User Manual Your communication software is reporting many cyclic redundancy check CRC errors and low characters per second CPS You might have experienced noise on the phone line Place the call again The phone company routes call differently each time you Call Type the AT amp F1 command to load the template that enables the hardware flow control as other optimal settings Lower the serial port rate in your communication software to 38 400 bps or 19 200 bps e Try a different file transfer protocol do not use the XMODEM if other protocols are available You cannot run the
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