GE WPGT9350 User's Manual
Contents
1. 8 8 1168 77 8 118 4 1 12021 79 a 3 ass 58 592. 9 GE Consumer Products TECHNICAL SERVICE GUIDE Profile Washer MODEL SERIES WPGT9350 PUB 31 9103 07 03 IMPORTANT SAFETY NOTICE The information in this service guide is intended for use by individuals possessing adequate backgrounds of electrical electronic and mechanical experience Any attempt to repair a major appliance may result in personal injury and property damage The manufacturer or seller cannot be responsible for the interpretation of this information nor can it assume any liability in connection with its use WARNING To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly fastened GE Consumer Products Technical Service Guide Copyright 2003 All rights reserved This service guide may not be reproduced in whole or in part in any form without written permission from the General Electric Company Backsplash Basic Wash Cycle Bearing Housing Assembly Brake Resistor Clutch Shifter Assembly Component Locator Views Consumer Help Screens Control Features 3 Control
3. m m amp nmt gt Ses Inverter To remove the water valve assembly 1 Remove the Backsplash 2 Remove the 3 Phillips head screws that hold protective cover in place 3 Note the placement of the wires then disconnect the wiring to the solenoid coils 4 Remove the 2 water inlet hoses a Squeeze each clamp and slide it back b Carefully break the hoses loose c Remove the hoses 5 Remove the 3 Phillips head screws that hold the water valve assembly in place and the 2 Phillips head screws that hold the water distribution pipe in place 6 Remove the water valve assembly and distribution pipe Note The distribution pipe separates from the water valve assembly as shown below plastic clips on the inside corner of the washer The top cover is held in place by 2 Phillips head fae pono hamess trom the screws located on the top back of the washer and mg ws two front tabs 5 Remove the screw that holds the ground wire to the upper back cover To remove the top cover 1 Remove the 2 Phillips head screws that hold the top cover in place 6 Disconnect the four wiring harness connectors 2 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 7 Liftthe back of the top cover and slide it forward to clear the front tabs Remove the top
4. Press BY GARMENT to wash according to clothing type gt Press BY FABRIC to wash according to fabric type gt Press SPECIAL CYCLES to wash non garment items or to selecta rinse and spin or spin only cycle Press STAIN INSPECTOR to wash items with specific types of stains After selecting a wash method use the Touch Screen to select a specific wash cycle to match your load Change any of the automatic settings if desired by pressing the Touch Screen and following the on screen instructions By changing the settings you can Remove heavier soil Change the water temperature Change the wash action to Vigorous Normal Delicate or Hand Wash Set a Delay Start Extended Spin Presoak or Extra Rinse or change the End of Cycle Signal volume Adjust time settings Close the lid and press START The washer will not fill unless the lid is closed After you press START a Cycle Status screen will appear to indicate what stage of the cycle the washer is in and the time remaining in the cycle SUMMARY SCREEN If the Touch Screen is dark press POWER or the Touch Screen to access the wash cycles menu The default cycle settings are based on standard load types Always follow the fabric manufacturer s care label when laundering Washing by Select By Color to wash loads sorted by color Color COLOR CYCLES include E Bright Dark Mixed Colors ed few Colors Li
5. To change the soil level touch SOIL on the Touch Sereen then use the arrows to select more or less soil Press OK when you have reached the desired setting Changing the Wash Temperature Changing the temperature changes the wash and presoak temperatures only The final rinse will always be cold rinse Follow the fabric manufacturer s care label when selecting the wash temperature To change the wash temperature touch the TEMP pad on the Touch Screen then use the arrows to selecta higher or lower temperature Press when you have reached the desired setting TEMPERATURE manen v Lower Changing the Wash Action Changing the wash action changes the wash and spin speeds of the cycle Always follow the fabric manufacturer s care label when changing the wash action To change the wash action touch WASH ACTION on the Touch Screen then select the desired setting Typically slower spin speeds result in less water removed from clothes Wash Action Speed Spin Speed Normal Fast Vigorous Fast Fast Slow Slow Extra Slow Extra Slow 12 WASH ACTION Ue a Jowaudsing highefficienoy gentle liquid detergent such as Woolte HE About the Wash Options Adjusting the Time Settings The Wash Options allow you to set options for the current wash cycle only After you have made all desired changes pr
6. 3 Pressure sensor land Drain pump operation PROBLEM ERROR DISPLAYED FOR CUSTOMER ERROR DISPLAYED IN SERVICE MODE POSSIBLE CAUSE S POSSIBLE REPAIR REQUIRED Drain System Screen wil display Notice This unit is draining properly Please check the drain hose for kinks or blockage The washer wil stop operation and a pad the screen will allow the user to tum the drain pump on and off for testing Screen will display The unit is not draining properly Please check the drain system and pump Water remains in the tub after the drain pump has operated 13 minutes twice the drain time needed for an fL stand pipe 1 Drain hose obstruction lor 2 Drain pump lor 3 Repair wiring connections between inverter and drain pump lor 4 Inverter board No Fill or Slow Fill Screen will display Notice This unit is filling properly Please check all water line connections for proper installation ensure they aro turned on land there are no block Two pads the screen will allow the user to check the hot and cold water valves Pressing pad will energize the appropriate valve for 10 seconds Screen will display Water is not dispensing into unit properly Check water line connections water valves detergent bleach additive dispensers and pressure sensor system Error is displayed for customer 7 minutes after cycle has started Wash
7. 3 DO NOT PUT STAINED ITEM INTO DRYER STAM MAY BE SET INTO FABRIC 3 Select FOOD DAIRY COOKING from the list of stain categories and select CHOCOLATE from the list of stains FOOD DAIRY COOKING gt You can find additional stain categories and stains by pressing MORE in the lower right corner of the Touch Screen 10 4 Press the HELP button to find pretreatment information for the specific type of stain 5 Select COTTONS from the list of fabric types and select WHITES from the list of colors 6 Fill the detergent tray with a lowsudsing highfficiency liquid detergent such as Tide HE Fill the Wash Boost tray with the proper pretreatment additive 7 Place the stained garment s in the washer first then add the rest of the load For best stain removal only wash items with stains matching your selection 8 Press START The washer will run a Wash Boost presoak cycle prior to the main wash cycle NOTE For some stain cycles the water temperature for the presoak cycle may not be the same as the water temperature for the main wash cycle IMPORTANT Check to make sure the stain is completely removed before placing the garment in the dryer Stain Selections Below is a listing of the stain selections available on the washer Touch Screen For additional information on handling these types of stains visit the Tide Stain Detective at www tide
8. There is a problem with the membrane Please check and replace if necessary Control sensed a keypanel membrane pad pressed for longer than 30 seconds 1 Wiring connections lor 12 Keypanel membrane PROBLEM ERROR DISPLAYED FOR CUSTOMER ERROR DISPLAYED IN SERVICE MODE POSSIBLE CAUSE S POSSIBLE REPAIR REQUIRED Screen wil display There is a problem Control sensed an LCD t Wiring connections Unit will continue with the touchscreen Please check and display touchscreen input or replace if necessary longer than 30 seconds 2 LCD display touchscreen Screen will display Please open the lid lan attempt has been made to 1 Wiring connections ke land if opening is detected the screen will Screen wil display There is a problem start a cycle after 3 or more o Ld Switch Please close the lid Operation with the lid switches Please check and consecutive cycles without 2 Lid switch wi stop until the washer detects the lid replace if necessary washer detecting the id has or has been opened been opened 3 Inverter board 1 Wiring connections La ten display Please close the lid creen wil display There is a problem d La Sule operation wil stop untl the washer with the id switches Please check and on iso Please close ine LK Switch pen detects the lid has been closed replace
9. can be accessed by the service technician in errors If no errors have been recorded order to give critical information on the status of press EXIT to return to the HOME screen various components of the washer This mode will aid the service technician in quickly identifying failed or improper operation of components and os systems The service mode does not use error codes to ki identify problems Instead the LCD screen displays a list of components or systems to be checked if a problem is detected En To enter the service mode Note Once the service mode is entered all 4 If errors have been recorded use the error membrane keypanel buttons are disabled chart in the troubleshooting section for proper 4 Press the POWER key to turn the washer on diagnostic procedures a If the washer is on and the HOME screen 1 is displayed proceed to step 2 If the home screen is not displayed press md HOME on the keypanel BET TOUCH TO SELECT WASH CYCLE AMORE icon will be displayed on the LCD screen if additional problems have been recorded Press MORE to list additional errors SERVICE MODE DIAGNOSTICS 2 Press HELP The main help screen is displayed WEST rose wow Be UNT Use the BACK pad on the keypanel membrane to scroll back through the list If MORE is not displayed then there are no additional errors 5 Iferrors have been recorded the
10. temperature adjustments accordingly The washer control should maintain the water temperature in the tub within 5 F 3 C by opening or closing the hot and cold water valves The thermistor has an approximate resistance value of 121K Q at 70 F 21 C Approximate resistance values at 60 16 141K Q 27 86K Q 105F 40C 48K Q 120F 49C 35K Q TARE 1 cour LETTERS ax mc RED 5 Grav mom amp mue amp one Wk 6 Yew THE TE INDICATES ONE SOUD COLOR NOTRAGER WRES WITH TRACER SHOW Born COLORS EXAMPLE WIS WHITE RED TRACER Resistance can be measured at the purple 2 pin connector on the inverter board Make sure to unplug the connector to isolate the thermistor before taking resistance readings See Inverter and Main Board Pin Connectors To remove the thermistor 1 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 2 Disconnectthe wiring connector at the thermistor 3 Remove the 2 Phillips head screws that hold the thermistor to the bottom of the outer tub Remove the thermistor The wash basket outer tub and motor are suspended by four rod and spring assemblies The rod and spring assemblies are attached to each comer of the washer cabinet They extend down and conne
11. the spin is stopped The washer then to allow the infusor wash cycle to redistribute the load before starting the spin again The washer attempts to rebalance the load three times before optimizing the spin to a lower speed where balance is sustainable Spray Rinse The infusor and wash basket turn at a slow speed while fresh clean water is added to the wash load The spin cycle then drains this rinse water and prepares the wash load for a final rinse Final Rinse The washer retrieves the information it gathered for adaptive fill cycle and uses that information to refill the washer for the final rinse Cold water enters the basket through the fabric softener dispenser to dilute the softener into the basket and rinse the dispenser clean The wash basket fills to the optimal level and goes into a basket wash cycle where the clothes and fabric softener are mixed thoroughly A final spin finishes the cycle Note rinse cycles use cold water and the ATC automatic temperature control is not used The cold rinse is the same temperature as the incoming cold water supply a Wash Cycle Chart Example Mo O auus 1 Welton Senan 0 tesis Gri Spin Information Maximum spin speeds will vary depending on the cycle Hand wash 350 rpm Delicate 500 rpm Normal 1010 rpm Vigorous 1010 rpm The Delicate cycle ramps up to maximum speed by first spinning to 400 rpm then pausing then to 500 rpm Normal an
12. com staindetective Stain Selections Beverages Food Dairy Cooking Outdoor Specialty Stains Alcoholic beverages Animal fat Dingy white socks Adhesive tape Coffee Baby formula Grass Asphalt tar Fruit juice Buuer margarine Mud dirt Glue synthetic Chocolate Cay Ink Milk Cooking oil Rust iron Pine sap Soda Cream cheese personal Rubber cement Ta Egg m Silly Puty Water Gray ER Feces Candle wax School Office Home Mayonnaise Perspiration Chap Stick Adhesive tape Urine Crayon Crayon 5 Vomit Glue synthetic ee 1 Glue white common e Tomato based ER Duos Ink Vegetable oil possim a Heavy Oils Lipstick Paint waterbased d Paint oikbased cOinument sahe Makeup oil based pem Makeup water Rubber cement based Witeout an About the Summary Screen Changing the Soil Level After selecting a wash cycle the Summary Screen displays the automatic settings for the cycle you have chosen You can adjust these by touching the screen location for any of the settings shown Ifyou change any of the automatic setings you can save the new settings as a custom My Cycle by pressing the MY CYCLES button and choosing SAVE CURRENT SETTINGS summary screen J Changing the soil level increases or decreases the wash time to remove different amounts of soil
13. cover the outer tub 28 Caution If the basket is not free to rotate damage to the clutch coupler can occur Ensure that the washer is in the spin mode before removing the wash basket The wash basket will rotate freely when it is in spin mode Do not attempt to remove the hub nut if the basket is not free to rotate To remove the wash basket 1 Remove the Top Cover 2 Remove the 8 Phillips head screws that hold the outer tub cover in place 3 Place a flat head screwdriver in the slot under the infusor cap and gently pry off Remove the 10 mm hex head screw that holds the infusor in place with a socket or Phillips head screwdriver turn screw counterclockwise to remove Note The 10 mm screw has a rubber O ring 5 Pull the infusor up and out WARNING The inner edge can be sharp Wear Kevlar gloves or equivalent protection 6 Remove the 37 5 mm 1 SAE equivalent hub nut with a socket or Crescent wrench rotate hub nut counterclockwise to remove 7 Lift the wash basket up and out The drain pump consists of a 120 VAC 60 Hz motor impeller and impeller housing The pump is capable of pumping to a stand pipe height of 8 ft The maximum length of the drain hose is 10 ft An accessory drain hose extension is not available at this time 4 The drain pump will operate independently of other mechanical components and will evacuate water at various times during the
14. cycle drain pump motor has an approximate resistance value of 11 Q Pins 1 and 2 on the light blue 2 pin connector on inverter board should measure 120 VAC when drain pump is activated See Inverter and Main Board Pin Connectors Lift up the tab on the impeller housing with a flat head screwdriver When viewed from the impeller housing end rotate the motor in a counter clockwise direction to remove Remove any foreign objects from the impeller and impeller housing Inspect the impeller for any damage and replace the pump assembly if necessary To remove the drain pump Note Water will remain in hoses even when the To clean the impeller and impeller housing WARNING The drain pump bracket is not 1 grounded Unplug the unit before servicing to avoid electric shock 2 Note The impeller can be accessed for cleaning without removing the drain hoses Water will remain in hoses even when the tub appears 3 empty Use care to avoid water spills 1 Disconnect power to the machine 2 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 3 Remove the thin plastic cover over the drain pump by pulling down on the ends to clear the tabs tub appears empty Use care to avoid water spills Disconnect power to the machine Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the ba
15. down and stops The wash water pools back into the wash basket The wash basket starts spinning in the counterclockwise direction creating the same cleaning action The washer will change direction up to four times before going to the next cycle Infusor Wash Following the centrifusion wash cycle the basket and infusor unlock The infusor rotates to evenly distribute the wash load while continuing to clean The redistribution of fabrics helps ensure that the lint and dirt do not become trapped The infusor and wash basket lock together The basket spins very slowly at first This allows dirty wash water and lint to drain through the holes in the bottom of the basket before a higher spin begins When the washer senses that the excess water has drained the wash basket accelerates to a higher speed Spin speeds are adaptive to fabric type that is selected by the user on the LCD touch screen They can be as slow as 350 rpm for hand wash items and up to 1010 rpm for heavier items The spin is designed to extract as much water and detergent as possible without harming fabrics Note During the spin cycle excessive suds can cause excessive torque on the motor If the washer detects this condition it will run through the rinse drain and spin cycle up to three times in an attempt to eliminate the suds Note The washer is programmed to correct out of balance situations during spins If the washer senses an out of balance load
16. following steps MUST be performed Make a note of the listed errors Press EXIT the screen prompts you to unplug the washer before servicing Note Pressing exit clears all error messages and activates the setup mode program b Disconnect power and make necessary repairs c After the problem has been identified in service mode and repairs have been made the unit prompts the service technician to run a setup self diagnostic check The self diagnostic check consists of a series of system tests to ensure the washer is operating correctly Follow the on screen instructions List of self diagnostic checks Li Touch Screen Beeper Keypanel Buttons Sensors Water System Drive System Serial Communication Link IMPORTANT Always disconnect power reconnect power and run the setup self diagnostic mode prior to leaving the house If this process is not completed and a power outage should occur the setup self diagnostic mode screen will be displayed for the customer This may generate a second service call when no problem exists d When all errors have been corrected and the setup self diagnostic mode has been completed the washer displays the following screen Press OK to return the washer to normal operation E M MM shows screen resolution which affects how The factory test mode allows the service tech to the washer s graphics are displayed Press make adjustments and
17. only for cold and very cold setting Screen wil display There is a problem with the thermistor Please check and replace if necessary Thermistor is out of range 1 Check wiring connections between thermistor and inverter board or 2 Thermistor lor 3 Inverter board lor 14 11 pin cable from inverter to main control connections Flood Condition Stage 1 Screen will display Attention Shut off all water to this unit immediately A problem has been detected with this junit The washer sounds a warning signal and disables all user interfaces except signal pad on LCD Drain pump will tum on when safety high limit is reached and tum off when tub is empty Pump cycle will continue indefinitely or until filing stops Screen will display Attention Shut off all water to this unit immediately A problem has been detected with this unit A flood condition has been detected by the inverter board 1 Water valve lor 2 Inverter board or 3 Pressure sensor Flood Condition Stage 2 INo display The unit goes into stand by mode when the inverter is shut down Screen will display There is a problem with this unit The unit is filling with water valves turned off Check inverter pump and valves A flood condition has been detected by the main control board The main board shuts down the inverter board 1 Water valve lor 2 Inverter board lor
18. 2 Blue to yellow 8 Q Resistance can be measured at the yellow 3 pin connector on the inverter board or at the motor See Inverter and Main Board Pin Connectors Continued Next Page ES or o ort o The Hall effect sensor measures the motor rpm Four wires connect the Hall sensor to the inverter board at the 4 pin dark blue connector See Inverter and Main Board Pin Connectors The Hall sensor measures approximately 9K Q between the brown and blue wires and the brown and red wires If the sensor has failed the motor will not operate The Hall sensor is part of the stator assembly Itis not available as a separate part To check the Hall sensor voltage at the inverter Disconnect the Hall sensor plug from the inverter board Check voltage on pins 3 brown and 4 yellow on the inverter board There should be approximately 12 VDC If not the inverter board is bad To check voltage at the Hall sensor Measure between pins 1 blue and 4 yellow and pins 2 red and 4 yellow with the Hall sensor plugged into the inverter board Rotate the spin basket by hand There should be 12 VDC pulses as the basket is rotated If pulses are present the Hall sensor is good WARNING The rotor is not grounded Unplug the washer before servicing to avoid electrical shock 1 To access the motor the washer must be placed on its side Place a towel or blanket on the floor to prevent scratc
19. ACH CAP 1 5 0057 TUB OUTER 1 WE08X10061 CABLE ASSEMBLY 1 422 WH19X10031 CONNECTOR ASM 1 423 WHISX10030 CONNECTOR ASM 1 9996 WHO2X10158 SCREW PACK 1 9997 WHO2XI0158 SCREW PACK 1 422 WEO8X10058 CONNECTOR ASM 1 9998 WHO2XI0160 SCREW PACK 1 Switching When viewed from the front the washer is shipped for installation on the left and the dryer is shipped for installation on the right If the hose utility connections are arranged so that the units must be installed with the washer on the right and the dryer on the left the backsplashes of the washer and dryer can be switched in order to maintain the proper curved appearance Tools Needed 42 Screwdriver Towel 2 A WARNING sure the washer and dryer are unplugged Tum both the home hot and cold water valves to the off position the home gas shut off valve to the Off position for gas dryer models ryer Backsplashes To switch the washer and dryer backsplashes 1 Place a towel over the lid of the washer to prevent scratches to the surface 2 Remove the 2 Phillips head screws from the washer backsplash 3 Rotate backsplash forward and lift off Y Screw Rear of Washer 4 Remove the 2 Phillips head screws holding the backsplash to the rear cover Remove the backspash from the rear cover Rear Cover 5 Disconnect the ribbon at the right of the washer control board by pulling t
20. Clutch assembly coupling washer wil stop operation SEN what speed the basket was turning when the error was detected SURGE m a aa BACKLIGHT awe RED A zi SENE 2 E fF j Washer amp Dryer Inverter PW ASSEMBLY VIEW NUMBER CATALOG NUMBER DESCRIPTION QUANTITY 49 90151 IMANUAL USE amp CARE 1 1 31 15543 MANUAL MINI 1 2 WH16X10052 IHANGER ASM PIVOT 1 3 WH16X10053 IHANGER ASM PIVOT 1 4 WH16X10054 HANGER ASM PIVOT 1 5 WH16X10055 HANGER ASM PIVOT 1 10 WH46X10098 PANEL ASM FRONT WH LH 1 10 WE19X10072 CONTROL PANEL ASM WH RH 1 11 WH46X10097 PANEL BACK 1 12 WH43X10026 CAP PULSATOR 1 20 WH44X10116 ASM WH 1 21 WH02X10151 SCREW ASM 1 22 WH43X10027 IPULSATOR ASM 1 24 WH02X10143 ISCREW TAPPING TRUSS HD 8 25 WH44X10117 COVER ASSEMBLY TUB 1 26 WHO2X10144 LEG ASM REAR 2 006290145 z WH02X10152 4 WH02X10146 60 WH12X10245 PWB PCB ASM MAIN 61 WH45X10054 BALANCE ASM 1 62 WH12X10246 DISPLAY ASM PWB PCB 1 63 WH46X10099 COVER PROTECT 1 64 WH45X10055 HUB INNER TUB 1 65 WH45X10056 TUB ASM I
21. Harmony Clothes Care system utilizing the latest developments in washing technology The Harmony Washer does not use the typical agitator found on conventional washers Instead the direct drive motor capable of spinning at 1010 rpm and the 304 stainless steel wash basket create a centrifugal force that pulls wash water through fabrics for a thorough cleaning action See Operation Overview Harmony Washers also utilize an automatic load sensing system to determine load size and water levels The washer automatically fills the wash basket with the appropriate amount of water needed for optimal wash performance Other features include Communication Link to the Dryer The washer uses a serial cable to automatically inform the dryer about the nature of the wash load essentially presetting the dryer controls so the user doesn t have to Auto Balance Suspension The washer is programmed to correct out of balance situations See Operation Overview Flow Thru Dispensers Each of the four dispensers is timed to release at the right time during the wash cycle Each reservoir is flushed with water to pre dilute the product before adding it to the washer This flushing action removes all product to help keep the compartment clean and free flowing Note The bleach dispenser fills during the main wash to dispense the bleach and refills during the rinse cycle to flush any reaming bleach from the reservoir Direct Drive Motor The w
22. NNER 1 68 WH02X10147 SCREW 8 69 WH16X10056 SUSPENSION ASM 4 70 WH46X10101 BACK COVER 1 80 WH23X10020 PUMP ASM DRAIN 1 90 WH12X10244 LID SWITCH ASM 1 gt WH41 X10081 CONNECTOR HOSE ASM 1 92 WH41X10082 DRAIN HOSE ASM 1 100 WH44X10118 TOP COVER WH 1 110 WHO1X10206 LID TRIM 1 112 WH19X10027 HARNESS PWB 1 130 WH19X10028 POWER CORD ASM 1 140 WH41X10083 DRAIN HOSE 1 GUIDE WATER WH12X10249 VIEW ESCR NUMBER CATALOG NUMBER DESCRIPTION QUANTITY 150 WH47X10004 DETERGENT BOX ASM 1 151 WH47X10005 INSERT DETERGENT BOX 1 160 WHO1X10207 HINGE 2 163 WH02X10148 SCREW 6 170 WH39X10003 HSNG ASM BEARING 1 180 WH13X10017 VALVE ASM INLET 1 182 WH41X10084 PIPE 1 184 0085 HOSE INLET 1 186 WH41X10086 IHOSE INLET 1 200 WH12X10247 SENSOR SWITCH ASM 1 201 WH41X10087 PRESSURE S W 1 202 WHO1X10208 RING SNAP 1 205 WH39X10004 ISTATOR ASM 1 L 2 WHOZXIO149 BOLT 6 215 WH39X10005 ASM T 1 230 WH20X10024 MOTOR ASM W CLUTCH 1 240 WHisXio9 HARNESS PWB 1 WH12X10248 FILTER ASM CIRC 1 WH41X10088 HOSE INLET 1 HOSE INLET 1 1 1 1 THERMISTOR ASM WH44X10119 COVER PROTECT WH47X10007 BOX BLEACH 1 1 1 1 1 WHO1X10212 4 WHa4Xi0118 COVER PROTECT 1 WH12X10250 RESISTOR 1 WHO1X10213_ BLE
23. Quick Reference Chart Drain Pump Factory Test Mode Field Service Mode Hall Sensor Inverter Inverter and Main Board Pin Connectors Main Control Board and Touch Screen LCD Membrane Model Number Motor Assembly My Cycles Nomenclature Overview Operation Overview Outer Tub and Suspension Assembly Parts Protective Cover 2 Pressure Sensor Water Level Switch Quick Start Sales Demo Mode Schematic Serial Number Stain Inspector ic Switching the Washer and Dryer Backsplashes Summary Screen Temperature Conversion Table Thermistor ATC Control Auto Temp Top Cover Troubleshooting Warranty Water Valve Assembly Wash Basket Washer Components Wash Cycle Chart Example Wash Water Valve Assembly Nomenclature Model Number WPGT9350B0WW Back Splash GE Washer rra Feature Pack Common Brand Features Body Color Exceptions H Energy Star Engr Revision Profile Model Year N Special Capacity Configuration L Large S Super Capacity Plus Voltage X Extra Large K Compact G Giant 0 IS Voltage Number of Cycles Control Platform 00 Infinite Electronic B Buttons Touch Pad T Touch Screen Number of Speed Combinations Serial Number The first two characters of the serial number identify the month and year of manufacture lt Nomenclature Example RF123456S Augu
24. acksplash by sliding the ribbon connector on the 4 Phillips head screws removed earlier the new backsplash onto the metal pins on the control board and pushing in Make sure the ribbon is not twisted before inserting the connector 21 Place the gray wire from the serial port under 18 Attach the washer control board to the new the strain relief of the new backsplash backsplash by replacing the 4 Phillips head screws removed from the washer control board earlier 22 Insert the tabs on the bottom front of the new backsplash into the slots on the washer and rotate the backsplash into place 19 Connect the washer control board to the new backsplash by sliding the ribbon connector on the new backsplash onto the metal pins on the control board and pushing in Make sure the ribbon is not twisted before inserting the connector 23 Secure the new backsplash to the washer using the 2 Phillips head screws removed earlier 20 Secure the new washer backsplash to the rear cover using the 2 Phillips head screws removed earlier y Screws Rear of Washer 24 Reconnect house utilities 25 Plug the washer and dryer back in ERE 10 130 1 11 131 678 2 269 6 13 J 14 d 74 1 15 75 167 1 aL
25. asher does not use a transmission or mechanical brake Direct drive technology results in fewer moving parts for smooth quiet operation See Motor Assembly Infusor Wash The washer has specific cycles that aids in mixing the detergent water solution and dispersing the load evenly in the wash water See Operation Overview LCD Touch screen Display All washer control functions cycles troubleshooting and field service diagnostics are accessed through a touch screen display The washer can also be powered up by touching anywhere on the touch screen or any key on the keypanel Centrifugal Wash The washer uses a centrifugal washing action to clean clothes instead of an agitator The basket spins creating a strong flow of water under the centrifugal force As water passes through the fabric its natural cleansing action washes away dirt without damaging or tangling the fabric Plastic Top amp Backsplash The washer top and backsplash have UV stabilizers to prevent yellowing when exposed to sunlight Control Features Throughout this manual features and appearances may vary from your model Features of the washer control panel 1 2 POWER Press to wake the display is active press to pu into standby mode You may also press the wake up Touch Screen or any but the display NOTE Pressing POWER does not disconnect the appliance from the power supply MY CYCLES Press to use
26. ck cover Remove the thin plastic cover over the drain pump by pulling down on the ends to clear the tabs 4 Remove the drain hoses from the pump 7 Remove the 2 Phillips head screws that hold the drain pump to the mounting plate Remove the drain pump Note The drain hoses are difficult to remove due to a sealing compound used at the factory a Squeeze each clamp and slide it back b Carefully break the hose loose by inserting a small flat blade screwdriver under the hose to break the seal c Remove the hose Caution Care must to taken when reinstalling and sealing the drain hoses to the outer tub to ensure there is no water leakage 5 Remove the 2 Philips head screws that hold the drai ine ate tothe When installing apply a thin coat of sealing a grain pump mounting plate to the washer o o d part WH60X15 to the inner surface of the drain hoses 6 Disconnect the drain pump wires 31 The control uses a water temperature sensor thermistor to regulate the wash water temperature The thermistor has a negative temperature coefficient as temperature increases resistance decreases The thermistor is located in the bottom of the outer tub under the wash basket To determine the temperature of the incoming water the washer control measures the difference between the voltage sent and the voltage returned from the water temperature sensor The washer control then makes
27. cr modify or delete custom wa BACK Press to return TOUCH SCREEN Press ihe graphics on the interactive display to use the washer features ves Do not use sharp objects to press the Touch Screen NOTE If the washer is inactive for 5 minutes the Touch Screen will go into standby mode and the display will be dark Press the Touch Screen or any button to wake up the display 5 6 HOME Press to return to the TOUCH TO SELECT WASH CYCLE screen Home Screen START STOP Press to start a wash cycle If the washer is running pressing once will pause the washer Press again to restart the wash cycle NOTE If the washer is paused and the Cycle is not restarted five minutes the washer will enter standby mode and the current wash cycle will be canceled HELP Press to set machine preferences to find help using the Touch Screen o to find troubleshooting tips for common washer problems Getting Started If the Touch Screen is dark press POWER or the Touch Screen to access the wash cycles menu Loosely load clothes no higher than the top row of holes in the washer tub Overloading may reduce washer efficiency and possibly increase wrinkling Add a lowsudsing high efficiency detergent Add diluted fabric softener bleach or wash boost additives as desired Select one of the five wash methods from the Home Screen Press BY COLOR to wash according to fabric color
28. ct to the bottom of the outer tub Suspension Rod 1 To remove the outer tub WARNING The outer tub assembly is heavy and requires two people to remove it from the washer housing Care should be taken when removing and installing the outer tub assembly 1 Removethe Top Cover 2 Remove the drain hose from the outer tub Note Water will remain in hoses even when the tub appears empty Use care to avoid water spills a Squeeze the clamp and slide it back b Carefully break the hose loose c Remove the hose 3 Liftthe outer tub up and disengage the suspension rod assemblies from each comer of the outer tub 4 Pull the outer tub assembly out of the washer cabinet Caution Care must to taken when reinstalling and sealing the drain hoses to the outer tub to ensure there is no water leakage The washer has a direct drive pulse width modulation motor that does not utilize a belt transmission or mechanical brake The motor assembly is composed of coil wound stator Hall sensor and permanent magnet rotor The motor varies speed and torque when the pulse width modulated voltage from the inverter changes frequency The motor reverses rotational direction when the inverter reverses electrical polarity to the motor The washer motor has an approximate resistance value of 8 Q between any two of the three wires Bluetored 8Q Redto yellow 8
29. cycle the inverter voltages at CON2 will be present until the lid is opened If the Power LED is lit and any of the three voltages 5 VDC 12 VDC 20 VDC at CON2 are not present the inverter is bad The protective cover must be removed to access the following components water valve assembly pressure switch brake resistor RF choke and fuse The protective cover is held in place by 3 Phillips head screws The brake resistor absorbs energy from the reversing of the motor during the brake cycle The brake resistor only operates when the washer is unplugged or the lid is lifted during a cycle Under normal operation the tub coasts to a stop at the end of a cycle The approximate resistance value of the brake resistor is 70 2 Ifthe resistor is shorted the motor will not start Ifthe resistor opens while the motor is spinning the inverter board can be damaged Look for a burnt IC labeled IC300 on the inverter board Both the resistor and inverter board should be replaced if the IC300 is damaged See Testing the Inverter photo To remove the brake resistor 1 Remove the 2 Phillips head screws that hold the brake resistor in place 2 Disconnect the wiring to the brake resistor The pressure sensor is connected by a clear hose to an air reservoir near the bottom of the outer tub and operates by a frequency kHz signal to the inverter board The pressure sensor wires pur
30. d Vigorous cycles ramp up to maximum speed by first spinning to 400 rpm and pausing then 10 750 rpm and pausing then to 1010 rpm 19 Component Locator Views gt Balance Ring a B Bi 304 Stainless Wash Suspension Rod 20 Note To view the basket while itis in operation open the lid and place a magnet on the left front comer of the top cover in front of the bleach dispenser E Pressure Sensor Note Backsplashes are reversible Left control backspash shown See Switching the Washer and Dryer Backsplashes for more information o Inverter and Main Board Pin Connectors Inverter Board ED EEE y Board CONT lt conz TC Thermistor E 32 rarum IS Main Board WARNING THE CONNECTOR AT THE LCD BACKLIGHT IS OVER 800 VDC USE APPROPRIATE TYPE VOLTMETER OR DAMAGE COULD RESULT 22 Washer Components The backsplash must be removed to access the 5 The main control board and touch screen LCD control system components nt ud are attached to the backsplash as one unit The To remove the backsplash touch screen LCD and main control board are 1 Remove the 2 Phillips head screws that hold Oly available as a complete assembly the backsplash in place To remove the main control board and LCD touch screen assembly 1 Remove the Backsplash 2 Discon
31. e load sensing feature and defaults to the maximum water level 4 Measure the water level from the center hub of the infusor it should be approximately 11 inches deep in the tub Note Before disconnecting the hose from the pressure sensor be sure the water level is below the bottom of the spin basket To remove the pressure sensor 1 Remove the 2 Phillips head screws that hold the Backsplashin place 2 Place a towel over the lid of the washer to prevent scratches to the surface Gently lift each corner of the backsplash then roll it forward so it rests on top of the washer 3 Remove the 3 Phillips head screws that hold protective cover in place 4 Disconnect wiring to the pressure sensor 5 The pressure sensor is held in place by 3 tabs With a flat blade screwdriver press the tabs back and lift the water level switch up andout 6 Disconnect the clear hose from the pressure sensor The water valve consists of a valve body and five solenoid coils It is only available as a complete assembly Each solenoid controls a specific water function Each coll on the water valve assembly has an approximate resistance value of 30 Q The water valves receive power from the inverter They are connected to the 6 pin blue connector on the inverter board See Inverter and Main Board Pin Connectors When energized there should be approximately 13 VDC at the appropriate coil E
32. e patterns will vary depending on user time adjustments soil level adjustments fabric types and wash load weights The infusor and basket are in the locked position during the following cycles Water Fill Wet Load Sensing Basket Wash Centrifusion Wash Spray Rinse The infusor and the basket are in the unlocked Position during the following cycles Dry Load Sensing Infusor Wash Continued Next Page Clutch Operation The clutch locks and unlocks the basket by engaging teeth on the inside of the rotor with teeth on the clutch coupler When the basket and infusor are in the locked position the clutch moves downward and engages the rotor and clutch coupler teeth allowing the basket to rotate with the infusor When the basket and infusor are in the unlocked position the clutch moves upward disengaging the clutch coupler and rotor teeth allowing the infusor to rotate independently of the basket To diagnose the clutch motor The inverter supplies 120 VAC to the clutch motor through the brown and white wires when the clutch motor changes position Note Disconnect power and unplug the clutch motor connector at the inverter board The clutch motor has an approximate resistance value of 2000 Q This can be measured between the white and brown wires on the inverter board See Inverter and Main Board Pin Connectors The rotation of the clutch motor causes an internal s
33. ed service original purchase What Is Not Covered 18 Service trips to your home to teach you how to use the W Replacement of house fuses or resetting of circuit product breakers M Improper installation delivery or maintenance WI Damage to the product caused by accident fire floods B Failure of the product if it is abused misused or nr used for other than the intended purpose or used 18 Incidental or consequential damage caused by possible commercially defects with this appliance WI Damage caused after delivery This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA In Alaska the warranty excludes the cost of shipping or service calls to your home Proof of the original purchase date is needed to obtain service under the warranty Some states do not allow the exclusion or limitation of incidental or consequential damages This warranty gives you specific legal rights and you may also have other rights which vary from state to state To know what your legal rights ave consult jour local or state consumer affairs office or your state s Attorney General Warrantor General Electric Company Louisville KY 40225 Note The LCD screen is part of the main electronic board and under the 5 year part warranty The inverter board is covered by a 2 year part warranty Overview General The GE Profile Harmony Washer is part of the GE Profile
34. er will continue trying to fili for an additional 33 minutes 40 minutes total before stopping operation 1 Cycling the power may correct the problem lor 2 Water supply 4 Pressure sensor or tubing Pressure Sensor Screen will display Notice A problem Ihas been detected with this unit The washer will stop operation Screen will display The pressure sensor lor hose is damaged or disconnected Please check and replace if necessary The signal from the pressure sensor is below the acceptable range 20KHz 1 Pressure sensor hose lor 2 Pressure sensor and connections to inverter lor 3 Inverter board Serial Washer and Dryer Connection No error displayed Unit will continue to operate normally Screen will display Serial communication link between washer and dryer is down Please check for proper connection the dryer is plugged in or board input output signals The dryer sends a signal back to the washer acknowledging receipt of information An error is set if the washer has not received a proper response from the dryer after attempts 1 Check washer options to ensure communications feature is selected lor 2 Wiring connections lor 3 Serial cable lor 4 Internal washer or dryer cable 5 Main control board Membrane error displayed Unit will continue to operate normally Screen will display
35. ess OK Delay Start Use to delay the start of your washer Press DELAY START to change the delay time Presoak Soaks the clothes before beginning the wash cycle Press PRESOAK to change the soaking time Additives Appears ONLY AFTER a presoak has been selected Uses the contents of the Wash Boost dispenser tray for a presoak When selected the washer will drain after the presoak and fill again for the wash cycle Press ADDITIVES to specify if you will NOT be using a Wash Boost additive or if you do not want the washer to drain after presoak Extra Rinse Adds an additional cold rinse to the end of the wash cycle Signal Alerts you that the cycle is complete The clothes should be removed when the beeper goes off so wrinkles won t set in Touch SIGNAL to select the volume or to turn the beeper off The new volume will be saved as the default setting Extended Spin Increases the length of the spin time to extract more water from your clothes NOTE The water level will vary depending the load size and type The washer uses adaptive filling and load sensing to provide the appropriate water level for effective and efficient wash performance and energy usage You can adjust the length of the wash cycle by changing the cycle time adding a Delay Start or adding an Extending Spin Cycle Time Press CYCLE TIME then use the arrows to select more or less time Delay Time Use to add a Delay Start to t
36. ettings on the Help feature Machine allow you to control the volume of the button MACHINE PREFERENCES beep and end ofcyele signal and turn the Preferences washer dryer communication feature on or off END OF CYCLE SIGNAL Button Beep The button beep controls the volume of the beep that is made when you press any of the buttons or the Touch Screen To change the volume of the button beep 1 From the Home Screen press the HELP bution 2 Select MACHINE PREFERENCES from End ofCyele Signal Touch Screen The End of Cycle signal alerts you when the 3 Select BUTTON BEEP from the Touch A Screen To change the volume of the end ofeyele 4 Use the arrows to make the volume louder pur or softer or to tum the beep off 1 From the Home Seren pres the HELP 5 Select OK from the Touch Screen gl m 5 2 Select MACHINE PREFERENCES from the meses volume is now saved as the default erty ara sy 2 PROS 3 Select END OI SIGNAL fror Washer Dryer Communication ad docte Washer Dryer communication allows your washer to send cycle information to your dryer to create dry cycle that matches your wash load 5 Select OK from the Touch Screen After the wash cycle is complete The new volume is now saved as the default communication begins once either the washer setting or dryer Touch Screen is activated 4 Use the arrows to make the volume louder or softer or to turn the signal off Once the information is sent your dryer wi
37. gh 6 Factory Test Information Note The lid can be open during all tests except for the pump motor test The IPM TEMP ATM TEMP and WATER TEMP tests are activated as soon at the TEST LOAD screen is displayed All other tests will time out after 5 minutes TEST BRAKE RESISTOR The control measures a voltage drop across the resistor An error is displayed if the resistor fails the test IPM TEMP Displays the inverter board temp in C ATM TEMP Displays the air temperature within the inverter housing in C Note This temperature affects the LCD display If the temperature is below 30 F 1 C the LCD backlight will not come on WATER TEMP Displays the water temperature in C at the tub thermistor CONTRAST 90 180 Displays current screen resolution of 90 or 180 This can be changed by pressing the CONTRAST box on the LCD screen 180 High Contrast dark 90 Low Contrast light TEST COLD VALVE Energizes the cold water valve TEST HOT VALVE Energizes the hot water valve 4 TEST BLEACH VALVE Energizes bleach valve TEST SPECIAL ADDITIVE Energizes special additive valve WATER LEVEL FREQUENCY Factory test only no value as a service test DRY LOAD SENSING DATA Factory test only no value as a service test TEST PUMP MOTOR Energizes the drain pump Washer lid should be closed COM TEST Part of a serial communication test between the washer and dryer T
38. ght Colors wish Washing by Select By Garment to wash loads sorted by garment type Garment GARMENT CYCLES include Type Athletic Wear Jackets Coats Play Clothes Blouses Jeans Sweaters Delicates Khakis Swimwear Dress Shi Knits Underwear Easy Care Lingerie Silks Washable Everyday Mixed Garments Wear Casual Washing by Fabric Type Washing Using the Special Cycles Select By Fabric to wash loads sorted by fabric type FABRIC CYCLES include Blends Cottons Knits Delicates Select SPECIAL CYCLES to wash loads of nongarment items or to select a rinse and spin or spin only cycle SPECIAL CYCLES include Blankets Cotton Handwash Throw Rugs E Blankets Other HE Washable exis Rinse and Spin Towels Super Clean Sheets Quick Wash Pet Bedding Sneakers Washable Spin Only Washing The Stain Inspector provides pretreatment Using ihe ipt and washing for specie pes Stain Inspector You select the specific stain fabric type and color and the washer creates the wash cycle for treating the stain Example Washing a chocolatestained white cotton shirt 2 Read and follow the instructions on the Touch Screen before treating the fabric BEFORE TREATING FABRIC 1 REFER TO FABRIC CARE LABEL FOR INSTRUCTIONS USE HELP FUNCTION FOR ADOMONAL STAIN TPS 2 TEST STAIN REMOVAL TIPS ON HIDDEN AREA OF FABRIC
39. he beginning of the wash cycle Press DELAY START then set the DELAY START time in the OPTIONS menu Extended Spin Increases the length of the spin time to extract more water from your clothes Press EXTENDED SPIN then select EXTENDED SPIN from the OPTIONS menu NOTE Alter the wash cycle begins you will not be able to change the Cycle Time or Delay Time The washer will beep twice if you try to change the times after the cycle begins 13 ARE YOU USING PRESOAK ADDITIVES x ADJUST TIME SETTINGS EXTENDED SPIN About the The My Cycles feature allows you o create gt store and reuse custom cycles Creat UC ME o Feature Jottings of a predefined wash cycle then save for one touch recall CYCLES Creating You can create My Cycles two ways by either and Using a a predefined wash cycle or creating from your own combination of settings My Cycle and options build your own My Cycle from the To save a current as a My Cycle from the Home Sereen Summary Screen 1 Press the MY CYCLES button 1 After setting a wash cycle or after a wash cycle has just completed press the MY 2 Select CREATE from the Touch Screen CYCLES button menu 2 Select SAVE CURRENT SETTINGS from the Touch Screen menu 3 Using the keypad on the Touch Screen type 4 If you are modifyi
40. he connector at the end of the ribbon off the metal pins Note Do not disconnect any other wires from the washer control board 6 Remove the 4 Phillips head screws holding the washer control board to the backsplash then remove the control board and set it aside 7 Place a towel over the top surface of the dryer to prevent scratches to the surface 8 Remove the 4 Phillips head screws from the dryer backsplash Rotate backsplash forward and lift off Rear of Dryer 9 Disconnect the ribbon at the right of the dryer control board by pulling the connector at the end of the ribbon off the metal pins Note Do not disconnect any other wires from the dryer control board 10 Remove the 4 Phillips head screws holding the dryer control board to the backsplash 11 Remove the dryer control board and set it aside 12 Place the backsplash from the dryer on top of 15 Place the gray wire from the serial port under the washer and place the backsplash from the the strain relief of the new backsplash washer on top of the dryer aa Ea gt 16 Insert the tabs on the bottom front of the new backsplash into the slots on the dryer and rotate the backsplash into place 13 Attach the dryer control board to the new backsplash by replacing the 4 Phillips head screws removed from the dryer control board earlier 14 Connect the dryer control board to the new 17 Secure the new backsplash to the dryer using b
41. hes to the surface of the washer 2 Remove the 24 mm 1s in SAE equivalent rotor nut with a socket or open end Crescent wrench rotate rotor nut counterclockwise to remove Note Use a rubber mallet if needed to tap the wrench to break the nut free 3 Pull the rotor away from the drive shaft 4 Remove the six 10 mm hex head screws that hold the stator in place Note Removal of the wiring guard held in place by one 10 mm hex head screw will give better access to the motor connector 5 Disconnect the wiring to the stator and the Hall sensor by carefully lifting up the stator IMPORTANT The motor connector and Hall sensor connector are very fragile handle with care Note When reassembling be sure to put the motor and Hall sensor wires back in the wiring guard away from the motor The clutch assembly locks or unlocks the basket and infusor together depending on the wash cycle pattern See Basic Wash Cycle for a brief description of wash cycles The infusor is connected directly to the motor shaft Whenever the motor is rotating the infusor is rotating The clutch only locks or unlocks the wash basket When the washer first starts a cycle the infusor moves back and forth several times to make sure the basket and infusor are in the unlocked position before starting This action is called clutching and confirms that the clutch motor is in the unlocked position Note Wash cycl
42. his test runs a self diagnostic of the internal communications within the main board Should the test fail the LCD screen displays COM ERROR when the TEST SOFTENER VALVE test is activated This is displayed above the CONTRAST 90 180 box Replace the main board if COM ERROR is displayed Demo User Activity Timeout Any Mode Power Standby Any Mode 5 min normaly except Wash Cycle or tHe when Mode Paused Troubleshooting LCD backlight does not come on The backlight connection on the main board may not be secure Check the connection to make sure it is secure The LCD backlight does not function below 30 F 1 1 C Vertical lines on the LCD display when the washer is turned on Re seat LCD ribbon cable at connector CN6 on the main board If necessary a piece of Scotch tape may be added to the back of the ribbon This additional thickness will provide better contact for the ribbon terminals LCD screen too dark or too light as compared to LCD dryer screen LCD refresh rate can be changed in Factory Test Mode See Contrast setting Replacement LCD screen too dark or too light LCD refresh rate is matched to inverter output at the manufacturer Can occur when LCD screen is replaced New LCD screen must also be set to inverter output Adjust the refresh rate through the Factory Test Mode See contrast setting Touch screen pad activates an adjacent function inc
43. if necessary Le lor 3 Inverter board voltage at main plug lor Hall sensor indicates th motor is not turing within 1 House supply voltage 50 of the desired speed lor 2 Wiring connections Motor not Screen wil display Notice A problem Screen wil display The motor in Motor rotating in only one rotating has been detected with this unit The rotating property Check and replace if direction 3 Motor properly washer wil stop operation necessary lor lor Basket not reaching desired 4 sensor speed lor lor 5 Inverter board Hall sensor indicates the motor is turning 20 faster than the desired speed 1 Wiring connections Screen wil display Notice A problem Screen wil display The clutch is not pome peon lor Clutch has been detected with this unit The mechanically engaging with the basket mone compete 2 Clutch motor washer wil stop operation properly Moe lor revolutions of the clutch motor Inverter board TT PROBLEM ERROR DISPLAYED FOR CUSTOMER ERROR DISPLAYED IN SERVICE MODE POSSIBLE CAUSE S POSSIBLE REPAIR REQUIRED Janer applying the brake the 12 Motor Basket screen will display Notice A problem Screen will display The basket is 0881 failed to stop within 10 2 grake resistor doesnt seconds more than 3 times has been detected with this unit The slowing down properly Check the brake lor bra
44. ke fast s elover the of the washer enough Washer wil stop operation resistor and motor for proper operation 3 Inverter board lor broken clutch assembly assembly The inverter board is operating 7 degrees over the maximum Jlemperature rating If the S ers temperature falls back below No error displayed Unit will continue to Screen wil display The inverter PCB has ihe max temperature imi bY verter board a 9 operate normally la history of not running properly more than 5 degrees the unit d wil retum to normal and clear error Service mode must be exited and setup mode completed to clear error nor delayed The washer ti stop Samson wit gy There ta problem s obs sese en Bak enr ker operation and shut of with the brake resistor u quee inter oad ifthe inverter board fails to 1 Wiring connections Main Screen will display There is a problem respond to the main board or Inverter No eror displayed Unit wil continue IO with communications between the main the main board fails to 2 Inverter board Comm Error P 95 land inverter boards respond to the inverter board or wihin 2 seconds 3 Main control board The basket was detected as slowing down too quickly while Broken Screen wil display Notice A problem braking from a spin The Clutch has been detected with this unit The Screen Istopping time depends 1
45. ll create the optimal dry cycle for your load To turn the Washer Dryer Communication feature on or off 1 From the Home Screen press the HELP button 2 Select MACHINE PREFERENCES from the Touch Screen 3 Select WASHER DRYER COMMUNICATION from the Touch Screen 4 Touch the pad at the bottom of the Touch Screen to select ON or OFF 5 Select OK from the Touch Screen Pressing HOME and MY CYCLES simultaneously for three seconds will enter into the sales Profile Herman demonstration mode This mode allows the user E to view a wash cycle To exit the Demo Mode The Washer Talks The Dryer Listens press HOME and MY CYCLES simultaneously for The Result is Better Clothes Care three seconds or disconnect the power to the machine 16 Operation Overview Note See Component Locator Views for identification and location of washer components After a load is placed in the basket the user selects the appropriate wash cycle on the LCD touch screen and presses start Cycle time and wash patterns will vary depending on user time adjustments soil level adjustments fabric type and wash load weight Dry Load Sensing Before an initial fill the infusor rotates the dry clothes load This rotation is controlled by the inverter which measures the amount of time it takes for the motor to coast to a stop The larger the clothes load the less momentum the motor is capable of generating so the faster it
46. nect the ribbon at the right of the main Control board Note Do not disconnect any other ribbons from the main control board 2 Place a towel over the lid of the washer to prevent scratches to the surface Gently lift each corner of the backsplash then roll it forward so it rests on top of the washer 3 Disconnect the wiring to the keypanel Remove the backsplash 3 Remove the 4 Phillips head screws 2 on each side that hold the main control board and LCD touch screen assembly in place Remove the assembly The washer control system consists of three main components Main control board and touch screen LCD Membrane keypanel Inverter Caution To prevent electrostatic discharge from damaging any electronic components use an ESD wristband or touch a grounded metal surface before servicing 23 The membrane keypanel is attached to the backsplash and is only available as a complete assembly When ordering a replacement backsplash the part must be ordered as left or right depending upon installation The membrane keypanel is connected to the control board by a ribbon cable Membrane Keypanel Test To test the membrane keypanel press the appropriate pad and check for continuity 0 Q between the following pins Pad Pins Power 1and3 My Cycles 1and4 Back 2and3 Help 2and4 Home 1and7 Start Stop 1and5 MEMBRANE RIBBON Note The number 1 molded on the membrane connecter is no
47. ng a predefined cycle Orio ahd Dre select the wash cycle you wish to modify dr RO mie To begin using your new My Cycle right away Change any of he automatic settings andl eric iom the Touch Screen menu and pres select any options START 6 Press SAVE on the Touch Screen 3 Choose whether you want to modify a predefined cycle or create a new cycle 7 Using the keypad on the Touch Screen type the name of your Cycle and press OK To une a My ee from the Home Screens begin using your new My Cycle right away select it from the Touch Screen menu and press 2 Select USE from the Touch Screen menu START 3 Select the cycle name from the Touch Screen menu 4 Change any of the automatic settings and select any options 5 Press START Modifying To modify the settings of a My Cycle from the To delete a My Cycle from the Home Screen Renamii Hone Barret 1 Press the MY CYCLES button orDeleting 1 the MY CYCLES baton ee My 2 Select MODIFY from the Touch Sereen ee Cycle amm lect le name from the Toucl n Select the name from the Touch Serena Select the oc gt 2 4 Choose YES to delete the cycle or CANCEL ES tei ee ie select any options 5 Press SAVE on the Touch Screen 14 To rename a My Cycle from the Home Screen 1 Press the MY CYCLES button 2 Select RENAME from the Touch Screen menu 3 Select
48. orrectly i e Pressing one pad activates a function of another pad The LCD display ribbon connection on the main board may not be secure Check the connection to make sure it is secure Checkerboard pattern in MY CYCLES screen Electrostatic discharge on main board Enter MY CYCLES and press DELETE on the touch screen LCD this will clear the checkerboard pattern Scuff marks on the plastic backspash or cover Platinum models Can be removed by appliance polish part no WR97X216 or a high quality of automotive paste wax Motor will not rotate in Demo Mode motor pulses some models there is a software algorithm issue Add enough water to the tub so the pressure sensor changes frequency Continued Next Page PROBLEM ERROR DISPLAYED FOR CUSTOMER ERROR DISPLAYED IN SERVICE MODE Flash ROM EEPROM No error displayed Washer will continue to operate normally unless checksum errors are found on parameters critical to safe operation of the unit Standard problem screen will be displayed if unsafe condition exists Screen will display FLASH ROM is reading or writing improperly POSSIBLE CAUSE S POSSIBLE REPAIR REQUIRED Checksum errors have been found Data is not being stored correctly in control 1 Main control board Thermistor No error displayed Unit will default to hot water only for hot setting both hot and cold water for warm setting and cold water
49. ple orange and blue are connected 81 pins 1 3 and 4 at the 4 pin red connector on the inverter board See Inverter and Main Board Pin Connectors The approximate resistance value of the transducer measured between the purple and orange wires is 20 Q wx When the water level rises in the washer tub air is trapped in the reservoir As the water level rises the air pressure in the reservoir increases The pressure is translated into an electrical signal frequency by the pressure sensor The frequency will vary from approximately 27 kHz empty tub to 22 kHz full tub This frequency can be measured at the pressure sensor between the purple and orange wires The frequency is monitored by the inverter which tums off the water valves when the desired water level is achieved Note The water level will vary depending on the load size which is measured by the dry load and wet load sensing cycles This information is sent to the inverter which then determines the appropriate water level Pressure Sensor Test If the pressure sensor is not operating correctly perform the following test 1 Setthe wash cycle to SNEAKERS This cycle bypasses the load sensing feature and defaults to the minimum water level 2 Measure the water level from the center hub of the infusor it should be approximately 2 inches deep in the tub 3 Set the washer to COMFORTER This cycle th
50. rmistor located in the outer tub which monitors the tub water temperature during the fil cycle Based on information received from the thermistor the inverter controls the hot and cold inlet valves to achieve the desired wash temperature See Thermistor ATC Control Auto Temp Target Water Temperatures Hot 120 F 49 C Warm 105 F 41 C Cold 80 F 27 C Very Cold 60 F 16 C During the fill the basket slowly rotates in a clockwise direction This action mixes the detergent and water to assure proper distribution and assure the thermistor is reading an accurate basket water temperature Basket Wash The infusor and wash basket lock together and rotate clockwise and then counterclockwise This action mixes the detergent and water while distributing the clothes evenly in the wash water The basket wash speed is based on fabric type and load size Delicate fabrics are gently rotated while heavier fabrics are rotated more vigorously TAY Centrifusion Wash The locked infusor and wash basket begin a clockwise spin figure 1 The speed of the spin is customized to the load type and fabric type As the basket spins faster it creates a strong flow of water under the centrifugal force figure 2 1 2 As water passes through the fabric its natural cleansing action washes away dirt without damaging or tangling the fabric After several seconds of clockwise spinning the basket slows
51. run several important the START STOP pad once to cycle through tests on critical washer components the contrast screen the black flips to the opposite side 1 Press the POWER pad to turn the washer on Press the HOME pad to ensure the home screen is displayed 6 Press the START STOP pad The TEST LOAD screen is displayed 2 Press the HELP pad The main help screen is displayed 7 Using the test load screen 3 Press the HELP and START STOP pads simultaneously for 3 seconds The Factory Note Read this section completely before using Test Mode screen is displayed the TEST LOAD screen 4 Press TEST LOAD on the LCD screen a Press the START STOP pad to scroll through the test list TEST LOAD TEST BRAKE TEST COLD VALVE TESTHOTVALVE TEST TEST SOFTNERVALVE SPECIAL ADDITIVE TEST WATER LEVEL FREQUENCY CONTRAST TORE TI ELES b stop the current test and move to the next test press the START STOP pad c Each test starts as soon as it is displayed on the screen and each test will time out after 5 minutes if the START STOP pad is not pressed again d To exit the TEST LOAD screen press START STOP to scroll down the test list until the screen darkens Press any pad on the keypanel membrane and the HOME screen is displayed e Once a test has been started previous tests cannot be accessed again To access the TEST LOAD screen again repeat steps 1 throu
52. st 2003 A JAN 2005 H D FEB 2004 G The letter designat F MAR 2003 F ing the year repeats G APR 2002 D every 12 years H MAY 2001 A L JUN 2000 Z Example M JUL 1999 V T 1974 R AUG 1998 T T 1986 Note Model number and serial number are S SEP 1997 S T 1998 located on rear of backsplash T OCT 1996 R V NOV 1995 M The technical sheet located inside 2 PEO the control panel Warranty All warranty service provided by our Factory Service Centers or an authorized Customer Care technician To schedule service on line 24 hours a day visit us at GEAppliances com or call 800 GE CARES 800 432 2737 ForThe Period OE We Wil Repl Doe Yer TCT TT TTT Pom th dal f RSA pete ine pak Second Yer From the da of ab re a N epe Third trough With Year The ed ond gei d ei coc a Dr es paras shold Pom Beda be ee ee Perg ESR re dion us under operating DEE AE Eae E OR MEI E pucr cid ed RRE EA A TR Year Pow das a or workmanship During is edna erre Enid renis yl wl be repond or ny original purchase labor or related service costs Lifetime of Product The washer basket it should tail due to a defect in materials or workmanship During this product From the date of the lifetime limited warranty vou will be responsible for any labor or relat
53. t a pin reference number The inverter board is enclosed in a protective box mounted on the top cover under the backsplash To access and remove the inverter 1 Follow steps 1 and 2 under Backsplash 2 Remove the 2 Phillips head screws that hold the inverter box in place 3 Lift the inverter box up Press the tabs on the side and gently pry it open 4 Disconnect the wiring from the inverter board Remove the inverter am es 2 3 s ege 120 VAC input From Choke Bf waa EF 24 The inverter receives 120 VAC through the RD2 connector RF Choke If 120 VAC is not present check wall outlet power cord and RF Choke The RF Choke filters the line voltage and contains an in line fuse It is replaced as an assembly Whenever the washer is plugged in there is 5 VDC at pins 1 and 2 on the dark blue 7 pin CONO See Testing the Inverter photo When the washer is turned on by pressing a membrane pad or touching the LCD screen the Power LED on the inverter comes on When the Power LED is on the 12 VDC power supply on the inverter board is energized and the below listed voltages are on CON2 Pins Voltages tand2 5voc 1and3 12 VDC 1and4 20 VDC After 5 minutes if there is no additional screen input the washer shuts off and the power LED shuts off There is no voltage on pins 1 and 3 and 1 and 4 at this time If the washer operates through a
54. the cycle name from the Touch Screen menu 4 Using the keypad on the Touch Screen type the name of your My Cycle and press About Pressing the HELP button from the Home the Help Screen allows you to locate troubleshooting tips Fane for common washer problems to find help with using the Home Screen or to set machine preferences Pressing the HELP bution while on any other screen allows you to find additional information features found on that screen Press HELP then touch any pad on the Touch Screen for an explanation of that feature To exit the feature press HELP once to return to the previous screen or twice to exit Help Using the To locate Troubleshooting Tips for common Troubleshooter washer problems 1 Press the HELP button 2 On the Touch Screen select TROUBLE SHOOTER 3 On the Touch Screen select the problem description from the iim You can use the arrows at the right of the screen to scroll up and down through the lis of additional problems for the problem and follow the on screen instructions to find a solution Finding Help Pressing the HELP button then selecting Using the HOME SCREEN HELP allows you to find H additions information on features found on Screen the Home Screen Touch any pad on the Touch Screen for an explanation of that feature To exit the feature pres the BACK button Tb Setting the The machine s
55. will stop The infusor will rotate back and forth up to four times This information is used to determine the initial water fill level Water Fill The washer automatically fills to the proper level based on the load sensing measurements Depending on the cycle chosen and the quantity of clothes there are 27 possible water levels This information is stored in memory for the final rinse at the end of the wash cycle Water levels are matched to load size using approximately one third less water than typical top load washers Note The washer can use as little as 17 5 gallons of water for small loads and has an average water use of 27 gallons per load Wet Load Sensing After the first fill the infusor and basket lock together and rotate to measure the clothes load During this time the motor momentum is measured again The washer compares this information to the previous dry load sensing measurements and determines if additional water is required Note Dry load and wet load sensing are used on all cycles except the following SNEAKERS COMFORTERS BLANKETS OTHERS BLANKETS COTTONS THROW RUGS WASHABLE The SNEAKERS cycle defaults to the minimum water level BLANKETS THROW RUGS and COMFORTERS cycle default to the maximum water level Wash Water Temperature During the fill the washer monitors and regulates wash water temperatures within 5 F 15 C of the target temperature This accuracy is achieved using a the
56. witch to open or close This can be measured between the brown and blue wires on the inverter board When the clutch is in the unlocked position the switch should be closed 0 Q When the clutch is in the locked position the Switch should be open infinity COLOR CODE LETTERS COLOR LETTERS COLOR Fx RED slack sx GRAY CX BROWN GX GREEN Nx vx PURPLE ORANGE WX WHITE PX Yx YELLOW THE INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER Torote unter DER 1 Remove the rotor See Motor Assembly Lac pem c rm urn dep iu the clutch coupler plate 1 Remove the Motor Assembly and Clutch Shifter Assembly 2 Remove the screw that holds the ground wire 1o the bearing housing Remove all the 10 mm hex head screws on the bearing housing assembly 3 Remove the clutch coupler assembly 4 Disconnect the wiring connector from the clutch motor 5 Remove the two 10 mm hex head screws that hold the clutch motor in place Remove the clutch motor Note When reassembling be sure to put the motor and Hall sensor wires back in the wiring guard away from the motor Field Service Mode simultaneously for 3 seconds The washer control has a field service mode that The control will display any recorded
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