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Gateway PC User's Manual

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1. Monitor The screen area is not correct m Change the screen area from the Display Properties dialog box For instructions to change the screen area see Adjusting the screen area on page 56 The computer is running but there is no display m Make sure the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Make sure the monitor cable is connected to the video connection on the back of your computer m Check the connector and cable for bent or damaged pins m Adjust the brightness and contrast controls to the center position m Reinstall the device driver For instructions see Reinstalling device drivers on page 68 m Connect a working monitor to your computer The text on the display is dim or difficult to read m Adjust the brightness and contrast controls m Movethe monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves m Usethe monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer m Change the display settings To change the display settings 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon then click the Settings tab 3 Change the settings For more information about display s
2. ree connectas chck fuu bak a gigg pe pru oo erat earns srt Istecnet Paper P giari remm Lp ee ere eda ee Fa fake hraa khac inferrrabon gau naad bo gat charted For more information 23 Gateway Web site Gateway provides a variety of information on its Web site to help you use your computer Jiem Homepage bra eee bem Fingers E P Bs d ee Fasie md Hes Ea Aber Did e weee de Gh 48 Additis a bep comm ame om ia da Spry n Hru OP ice Har E S akl bejni ing Gri haiwan Contin Wir dl cr Cone mera ia HELIIEAXNITTRTI X alli ay Pe pH e y j ee E x WB smse Dag iem pem e a o 1 Ps i c amma cm aam me k e ite re re ee ee technical support Gobel away Ama mirin ian Camara gf C atemray IE ier imma german com pos onem rie ERA MUERE Copia Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support Hardware drivers A glossary of computer terms Frequently asked questions FAQs For more information about connecting to the Internet see Learning about the Internet on page 42 24 Getting Help Windows Basics Read this chapter to get basic information on how to m Work on the Windows desktop m Work with document and program windows m Manage files and folders m Use shortcuts For more detailed information about Windows see HelpSpot 25 About the Wind
3. 91 i 0 MD C 103 Computer Basics This chapter helps you get started with your new computer by m Providing an introduction to your computer features m Describing the basic operation of your computer Controls The following illustrations show the controls and features on the computer and the keyboard Computer front CD drive tray CD drive headphone jack amp r Headphone jack volume control a CD drive activity light CD drive manual eject hole insert paperclip ES Gatewn CD eject button Power indicator light Power button 2 Computer Basics Computer back Power cable connector Mouse port Keyboard port E Ai USB ports 1 Printer LPT port ma Monitor port Speakers jack Microphone jack Modem jack Controls 3 Keyboard features Your system comes with a standard keyboard Function keys Indicator lights Additional keys Windows keys Application Directional Numeric key keys keypad Function keys start program actions Refer to the program documentation to find out more about the function key actions Each program uses different function keys for different purposes Indicator lights show if your NUM Lock Caps LOCK or SCROLL LOCK keys are activated Additional keys move the cursor up the page d
4. If you do not seethe Power Options icon click view all Control Panel options Double click the Power Options icon The Power Options Properties dialog box opens Power management 63 4 Click the Advanced tab Pim Upham Pimpadiena B Ti xi mew chang neun nter 14 Seether mom mn Vh dne 7773 rice pon m te ribs Fooempi er parrmosd shen come goar cll iador arai ai 5 Change the settings then save them by clicking OK S To enable Hibernate mode 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 If you do not see the Power Options icon click view all Control Panel options 3 Double click the Power Options icon The Power Options Properties dialog box opens 64 Customizing Your Computer 4 Click the Hibernate tab Pies Mpiana aparina Tiaj Pem itaran dreon Hiena hy velar pou cnni bre Hlkgsi habei Hirm di mure pag heed det amen phar der wn ma viewed cosa mid ad biega d chair ka de prem din Him ge M Trank pirate prani kh grins a eer le Fe dd ams pe ed Dsi pact omm ko hiker Sad 5 Select the Enable hibernate support check box then click Apply Hibernate mode is now an option you can select in the Advanced tab 6 Click the Advanced tab 7 Select Hibernate as one of the advanced power settings then save the changes by clicking OK Power management 65 About installing a printer scanner or other peripheral device 66 Your computer has
5. 2 Complete the member name and password information then click Connect The computer dials the Internet account telephone number After connecting the Web browser opens For information about the Web and the Web browser see Using the World Wide Web on page 44 S To disconnect from your Gateway net or AOL Internet account m Click X in the top right corner of the Web browser Your computer disconnects from the Internet Important Make sure that your computer disconnects properly from your Internet account If you do not have an unlimited m hours ISP account you may have to pay for the time that you are connected even if you are not at the computer Setting up an Internet account 43 Using the World Wide Web 44 The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources Information on the Web comes to you on Web pages which are electronic documents that you view using a Web page display program called a browser There are many Web browsers that you can use one of which is Microsoft Internet Explorer which comes installed on your new computer Web pages can contain not only text but animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the
6. CDs that came with your computer Warning All files and partitions you have created or software that you have installed since your system left the factory will o be erased Make sure you backup copies of these files on external backup media before continuing this process 9 To reinstall Windows 1 With Disc 1 of the Gateway PC Recovery CD in the CD drive restart your computer The Gateway PC Recovery menu opens 2 Follow the on screen instructions The on screen instructions step you through the operating system and device drivers installation Reinstalling programs If you have problems running a program or if you have reinstalled your operating system you can reinstall programs from the Gateway PC Recovery CD and the program CDs Follow the installation instructions on each CD D To reinstall a program from the Gateway PC Recovery CD 1 Place Disc 2 of the Gateway PC Recovery CD into your CD drive The Gateway PC Recovery program starts Go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then select Run The Run dialog box opens 3 IntheOpentext box type DA RUNMENU EXE whereD isthedrive letter of your CD drive 4 Click OK The Gateway PC Recovery program starts 5 Click the Reinstall tab 6 Select the program to reinstall Reinstalling Windows 69 7 Click Install 8 Follow any additional on screen instructions Depending on the program you are reinstalling you may o
7. For more information 21 22 4 To learn about how to work with documents and programs use your mouse and much more click the Getting Started link on the HelpSpot main page dy Heia iad appeal HELPSPOT Getting Started I um i EN P deus irum he irn reed B cdc oe Fa as ua TES Vira bog aih Dee ein UT Gattipg Started Sin he a Getting Help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button E Gateway Homepage Microsoft Internet Explorer l File Edit View Favorites Tools You can search for information by viewing the help contents checking the index searching for atopic or keyword or browsing through the online help Vater Here orn E opere Lee Cire beg oe Hom rimi Fans Eon nimbi Pages rimini Fenaye ite iiie Piei Sra i reen b k a T r Torah Meee enc Cl Fe erue ci Protec vos Copia nii rane Ded ee fecic ho b kk ie dr Canang 16 Dimi Sccatubis y ga o epee Getting started wiih Interest Explorer With an Internat core and bee pares jaa Cun bed and viam iebanrmartas see arti one bea Web Fus dmh nhu ipea bebe he get ilad vrai big rera nformaicn iz ap poe brpa the linea in tha Rel Certeris fee peep Pini drei gee Fa Free eee ir es ed P cram
8. Make sure your account with your Internet Service Provider ISP is set up properly Contact your ISP technical support for help m Makesureyou do not havea problem with your modem For information about solving modem problems see Modem on page 77 You receive an Unable to locate host message and are unable to browse the Internet This problem can occur when you havetyped a URL Web address incorrectly lost your Internet connection or your ISP is having technical difficulties Double check the URL ortry a different URL If the error message still appears disconnect from the ISP connection and close your browser Then reconnect and open the browser If you still get the error you may have a problem with your Internet connection or ISP Connecting to a Web site takes too long Many factors can affect Internet performance m Condition of the telephone lines in your residence m Condition of the telephone lines and switches at your local telephone company m Condition of the Internet computers to which you connect and the number of users accessing those computers m Complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer Troubleshooting Keyboard The keyboard does not work m Make sure the keyboard cable is plugged in correctly m Try a keyboard that you know works to make sure the keyboard port works m Reins
9. Thisequipment shall not beset up to make automatic callsto the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Make sure that a separate telephone not m dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to make sure that automatic calls to different numbers are spaced such that thereisno less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit e
10. Web page called links or hyperlinks A link may be colored or underlined text a picture or an animated image You can identify a link by moving the mouse pointer over it If the pointer changes to a hand the item is a link To learn more about using the Web browser features select Help in the menu bar Hes i fee Hem lub m EN k 3 0 73 ife B fu res Te fe 5 Lj Linked Web page Using the Internet Connecting to a Web site After you set up an account with an Internet Service Provider ISP such as Gateway net or AOL you can access the many information sources on the World Wide Web 9 To connect to a Web site 1 Connect to your Internet account After the computer connects the default opening page your home page opens 2 To go to adifferent Web site type the address called a URL for universal Resource Locator in the browser address bar for example www gateway com then click GO on the browser address bar OR On your home page or another Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the opening page of the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions Using the World Wide Web 45 Downloading files Downloading is the process of transferring
11. files from a computer on the Internet to your computer To protect your computer against viruses make sure that you scan the files you download For more information about scanning for viruses see Protecting your computer from viruses on page 50 S To download files or programs from a Web site 46 1 2 Connect to your Internet account In the address bar type the address of the Web site that contains the file or program you want to download then click GO on the browser address bar OR Click on links on a Web page to navigate to the Web site containing the file that you want to download Create a folder where you want to store the file on your computer Click the link on the Web page for the file that you want to download Follow the on screen instructions for saving the file in the folder that you created A copy of the fileis downloaded to your computer The time that it takes to transfer the file to your computer depends on file size and Internet conditions Open the folder that you created Install or view the downloaded file by double clicking it If applicable follow the instructions provided on the Web site to run or install the program Using the Internet Using e mail E mail electronic mail lets you send messages to anyone who has an Internet connection and e mail address E mail is a free service of your Internet account The Internet never closes so you can send e mail messages at any t
12. for Interference by Information Technology Equipment aimed at preventing radio interferencein such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling SRE SII DWT COE AiRMUSEESSRSSSERANRBA VCCI ORF ICHO lt DIABIRRTAB CI CORB RERS CREFHS ecc SBNCUTWESD COXKBD2DZ4907UC2a3vs4etillomg amp uvc feRenec SERSA CNN MIRRE TELURO RU VEU C RAL 97 Australia and New Zealand users EMI statement This device has been tested and found to comply with thelimits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency New Zealand telecommunication statement for products fitted with Telepermit approved modems 98 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that theitem complies with minimum conditionsfor connection to its network It indicates no endorsement of the product by Telecom nor doesit provide any sort of warranty Above all it provides no assurancethat any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor doesit imply that any product is compatible with all of Telecom s network services
13. hh hne 61 Using Standby mode 00 00 cee sns 61 Changing power settings llielseleeeles ns 62 About installing a printer scanner or other peripheral device 66 9 Restoring Software usueeesleseeees 67 Reinstalling device drivers llillileilee nh 68 Reinstalling Windows lssseee III 69 Reinstalling programs i i cekeiziteie berum teed vanes ei do e Rp 69 10 Tro bleshooling ricus kia Ire rst abba a A ER Reden 71 Safety guidelines llisslsesslsele tenes 72 First Steps UE 72 GD drive E E E EA EEE E T E EEEE 73 Cleaning CDS hina ai atthe ed a Sie eae eae fee 74 GOMPULCR trie sc oe E 74 File management 0 cece eee eae 75 Hard AVE c uu Ses Rg ee eo EU ee pe Re We See ea ix e eee 75 cul gu 76 IKeybOard toes eb A Wiens ow a eh at cubre 77 Modem CE 77 MONIO wd See Rant hd bete ure ae a ek ee tvm ed ee ele Be 83 MOUS 4 uu ricco leslie eos Rue ety aks E ce e nian nae eee UR Re n e e UU da 84 POWGLI ie ees uua E LR eee Cie Dec enr ease dU QURE 86 PEIDEOTS arm iso dis ete c Aa Ae RARI RUF ta a an dne e heh dus s irri aS RES 86 SCANDISK i422 PvE 87 SOUNG Ca ti eee SD Bee one he Pas S ee D bd i a 87 Before calling for technical support liliis 88 Technical support resources 0 000 e eee eee 89 A Safety Regulatory and Legal Information
14. of the screen containing the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program taskbar button to activate its window 28 Windows Basics Window components When you double click the icon for a drive folder document or program a window opens on the desktop This example shows Local Disk C in My Computer after double clicking the Local Disk C icon Title bar __ s zga Close Menu bar E m e m pow Hn i button bebei m ij Bibim hi i CC M ar TH Maximize Maj i Ses button af Minimize Lnral Dank 3 button Every program window looks a little different because each has its own menus icons and controls To find out more about window controls see HelpSpot Window element Description The title baris the horizontal bar at the top of a Local Disk C window that shows the name of the program and document Clicking the minimize button reduces the active P window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active Bi window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active x window or program Clicking an item on the menu barstarts an action File Edit View Favorites Tools Help such as Print or Save About the Windo
15. one or more Universal Serial Bus USB connectors serial ports and parallel ports for connecting peripheral devices such as printers scanners and digital cameras to your computer USB ports are plug and play which means that you usually can use a USB device by just plugging it into the USB connector Windows establishes communication between your computer and the device automatically Parallel and serial port peripheral devices are not plug and play so they usually require a setup program and device drivers small programs that let the device communicate with your computer and other software Refer to the device documentation for detailed information and installation instructions Customizing Your Computer Restoring Software If your computer is not working properly try the following options to correct the problem m Troubleshooting For more information see Troubleshooting on page 71 m Reinstall the device drivers For more information see Reinstalling device drivers on page 68 m iftheoptionsabove do not correct the problem you can use the Gateway PC Recovery CDs to reinstall Windows and other software Find out more about the reinstallation options in Reinstalling Windows on page 69 and Reinstalling programs on page 69 67 Reinstalling device drivers Device drivers are programs that control devices such as monitors CD drives and modems Drivers translate information between computer devices and p
16. significant portion of energy use in the home and office environment You may not want to shut down your computer each time you leave it especially if you plan to be away for only a short time Windows lets you use the Standby mode to conserve energy when the system is not in use Always save your work before using the Standby mode Oncein Standby your computer reduces or turns the power off to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost The table below shows how to change the power modes If your and you then computer is want to Off Start up Press the power button On Enter Click Start then select Shut Down In Standby mode On Standby mode Exit Standby mode Shut down then Standby then click OK Move the mouse or press any key on the keyboard Click Start then select Shut Down Shut down then click OK Power management 61 Changing power settings You can change power management settings such as the power button function and power saving timers by changing power settings in Windows You can also adjust power schemes adjust advanced power settings and enable Hibernate mode Power schemes groups of power settings let you change power saving options such as when the monitor or hard drive is automatically turned off You can also select one of the defined power schemes or create a custo
17. 2 Checking hard drive space In Windows you can see a chart of the available hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new fileson the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to backup media Usea backup device such as a CD R Zip drive or other high capacity backup device If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Maintaining Your Computer Running the Windows utilities using HelpSpot HelpSpot contains information about all of these Windows utilities and maintenance steps along with instructions on how to use them SD To run Windows utilities 1 Start HelpSpot For instructionson how to start HelpSpot see Hel pSpot on page 20 2 Under the Fixing amp Contacts section click Maintenance amp Fixing F Baith Maintenance amp Fixin Technical SM Web Site Trusted Guide Technical Support E Mail Non Technical Questions Optimizing and maintaining your data 53 54 3 For more information about a Windows Utility as well as information on how to start the Windows Utilities click the Utility topic you are interested in af Maiilrnaniee Optimizing and Maintaining Y
18. 61 System Restoration Kit using to reinstall device drivers 68 T technical support automated troubleshooting 89 Client Care 89 e mail 89 FaxBack support 89 resources 88 89 tips before contacting 88 tutorial service 89 World Wide Web 89 troubleshooting audio 87 CD drive 73 computer startup 74 files 75 hard drive 75 Internet connection 76 79 keyboard 77 modem 77 monitor 83 mouse 84 printer 86 ScanDisk operation 87 screen area 83 system power 86 U USB Universal Serial Bus connector using with Plug and Play devices 66 V virus definition 50 protecting against 46 50 volume adjusting 36 adjusting modem 81 muting 36 W Web site connecting to 45 description 44 Gateway 24 Windows reinstalling 69 Windows Welcome 14 World Wide Web WWW description 44 downloading files from 46 105 106
19. 8 m If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 If you do not see the Modems icon click view all control panel options 3 Double click the Modems icon then click Dialing Properties The Dialing Properties window opens 4 Make sure all settings are correct Disconnect any answering machine fax machine or printer that is on the same line asthe modem You should not havethese devices plugged into the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work properly Listen to the line using your telephone Dial a singlenumber such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure the connectors are free f
20. 827 6364 888 265 4357 800 848 8990 US US Canada US pin da pe Se 800 846 2000 US 888 888 2037 Canada p Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it isimportant that the safety instructions marked on the product and in the documentation arefollowed Warning Always follow these instructions to help guard against o personal injury and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do notusethis product near water or a heat source such asa radiator Set up the system on a stable work surface The product should be operated only from thetype of power source indicated on therating label If your computer has a voltage selector switch make sure that the switch isin the proper position for your area The voltage selector switch is set at thefactory to the correct voltage Openingsin the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ve
21. Contents 1 Computer Basics euo teurer Friend ea rx etus 1 eonim 2 Computor TONE eio he nies SUPERO ENIM ERN ROSA ved Us 2 Computer back iussu tte a t ea a dunce we vd dat Va e RA KC iro ee 3 Keyboard features dcs naei aiai aa a aa T k a E n 4 Starting and turning off your computer s sssaaa aaaea eaae 5 Protecting from power source problems 000 cece eee eee 6 Using the mouse 000 ete 7 Working safely ce i eene X ESO Re woe Madge S a Ea e 9 2 Getting Stame sacs is 0sieicieecdaeiet ieu EE ExE RE a 13 3 Getting Help ssec bI Redx vex ete teks 19 For more information eia a a 000 cee nn 20 HelpSpot gt se un dex Dre Lage eee PESE E e 20 O line help i 2 m ci opcs ig ndo RUE Te tena Dae REGERE as eco eal doce ase 23 Gateway Web site llle 24 4 Windows Basics coss sexo ie iau dE Eq RR eek 25 About the Windows environment ssese ne 26 Desktop components 0 e AE EREN eee ae 27 Window components srra serrie Pra naar aE aa m rh 29 Using the Start Menu 1 2 tees 30 Working with files and folders 0 00 c cece eae 31 ADOULGNIVES gt Samang iunt e in aa aa tate k peur dus da tne a free Aad 31 About folders and files 0 llli 32 5 Using Your Computer 000 0c eee eee eee 33 Using the CD drive umbra Ead anes ed Paves 34 Inserting a CD zoe pe a E a 4e Veda qui ade eES 34 Adjusting the volume eesseeeeeee eee 36
22. Unplugthe system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Useonly replacement parts and accessories recommended by Gateway 92 Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care m areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire use only No 26 AWG or larger 1 telecommunications line cord Regulatory compliance statements United States users FCC Part 15 This device has been tested and found to comply with thelimits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interferencein a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guaranteethat interference will not occur in a particular installation If thisequipment does causeinterferenceto radio and television reception which can be determine
23. Working with documents sslssseeee RR eee 37 Creating a new document lssssslsssse ee 37 Saving a document lsslsslselseesee n 38 Opening a document lssssslseee eee 38 Printing a document ocas smida iia e a E a i ea e 39 6 Using the Internet 0 0 cece ccc 41 Learning about the Internet 0 cee eee 42 Setting up an Internet account 0 00 c eee eens 43 Accessing your Internet account 43 Using the World Wide Web 00 cece teens 44 Connecting to a Website llli 45 Downloading MGS ib xix REG OE Y Y RERO T boa lace wed AR 46 Using e mail n cen ine rit HP T evKEELRPP UREDEFRURUCIPDS EET hehe EE 47 Sending e mail hums ma 0 0 0 0 ce hn 47 Checking your e mail 1 0 0 2 0000 ce eh 48 7 Maintaining Your Computer 220002 cece eee eee 49 Protecting your computer from viruses 0 000 eee 50 Optimizing and maintaining your data 0 0 cece eee 51 Windows utilities sc cas EE ee eth ee eke Oe ee x 51 Windows maintenance sseeeee eee ae 52 Running the Windows utilities using HelpSpot 00005 53 8 Customizing Your Computer 0 0 cece eee 55 Adjusting the screen and desktop settings 0 cc eee ee eee 56 Adjusting your settings using HelpSpot 2 2 00 cece 58 Changing the mouse settings liliis 60 Power management terii seeti pese na eee
24. at Findings ketier Paes Akarere Ober Ceocuns nik Publicsbore Pisae iet Pages e ej a ma LL d Mak Teza E mail Met oe Biat P ii ranna hiite m Ca o 3 Click a tab for the type of document you want to create select a document template style then click OK The document template opens 4 Begin composing your document Use the menus and toolbar buttons at the top of the window to format the document Working with documents Saving a document After you create a document you need to save it if you want to use it later S To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 Select the folder from the Save in drop down box type the new file name then click Save File folder m ll 27 name roc P Opening a document To view revise or print an existing document you need to open it Open the document from the program it was created in SD To open a document in Microsoft Word 1 Click Start then select Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open 38 Using Your Computer 3 Find the file you want to open in the Look in drop down box Fie SS nai folder c fam oree se mie eene File EEG name a n wwe d i crm if Petites awos Bf coed 4 Double click the document file name The document opens Printing a document To print a document you must ha
25. ble injury from electrical shock unplug the power cable and modem cable from the wall outlets Protecting from power source problems During a power surge the voltage of electricity coming into your computer can increaseto far above normal levels and cause data loss or system damage Protect your computer and peripherals by connecting them to a surge suppressor which will absorb voltage surges and prevent them from reaching your computer Warning High voltages can enter your computer through the phone line connected to the modem Protect your computer by o plugging the telephone line into a surge suppressor with a modem connection To further protect your computer during an electrical storm unplug both the surge suppressor from the power outlet and the telephone line from the phone jack During a power failure an uninterruptable power supply UPS supplies battery power to your computer Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut your computer down normally 6 Computer Basics Using the mouse The mouse is a device that controls the pointer and cursor movement on screen This illustration shows the standard Gateway mouse Right button Left button As you move the mouse the pointer arrow on the screen moves in the same direction figi Gateway You can use the left and right buttons on your mouse to se
26. ckground can be changed to either a pictureor HTML document Windows provides several background pictures You also can use pictures or HTML documents that you have created or retrieved from other sources Important If Active Desktop is enabled and you have chosen to display Web content the standard desktop background will m be partially or completely hidden so you may not be able to see changes you have made in the background For more information about Active Desktop see Windows online help Selecting a screen saver An image may get burned in on your monitor screen if you leave your computer on for long periods of time without using it You should use a screen saver to avoid this damage You can also use a screen saver to prevent others from viewing your screen while you are away from your computer WIndows supplies a variety of screen savers that you can choose from and many more are available from the Internet and as commercial products Adjusting the screen and desktop settings 57 Adjusting your settings using HelpSpot HelpSpot contains instructions for changing display settings S To adjust Windows settings 1 Start HelpSpot For instructions on how to start HelpSpot see HelpSpot on page 20 2 Under the Learning amp Using section click Personalizing FAQ Gateway Videos Gening Started amp Software amp Accossorlas SEE TT l E d Mobile Computing 58 Customizing Your Comput
27. ct Settings then Control Panel The Control Panel window opens 2 Click Double click Add Remove Programs then click the Windows Setup tab 3 Double click Communications 4 Click to clear the Dial Up Networking check box then click OK twice The System Settings Change dialog box opens 5 Click OK The computer restarts 6 Click Start then select Settings then Control Panel The Control Panel window opens 7 Double click the Add Remove Programs icon then click the Windows Setup tab 8 Double click Communications 9 Click to select the Dial Up Networking check box then click OK twice The System Settings Change dialog box opens 10 Click Yes The computer restarts If you are asked to insert a CD from the System Restoration Kit do so To reinstall dial up networking components 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 If you do not see the Network icon click view all control panel options 3 Double click the Network icon 4 If TCP IP is not included in the Network Components list click Add then select Protocol Add then Microsoft as the manufacturer Click TCP IP on the right side of the dialog box then click OK 5 Click Client for Netware Networks then click Remove 6 Click IPX SPX then click Remove 7 Click NetBeui then click Remove 8 Make sure the Primary Network Logon field is set to Windows Logon 9 Click OK twice then restart the computer Troubleshooting
28. d by turningthe equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway LC 2 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party Thisdevice complies with Part 15 of the FCC Rules Operation of this product is subject to the followingtwo conditions 1 this device may not causeharmful interference and 2 this device must accept any interference received including interferencethat may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your A authority to operate the product 93 FCC part 68 applicable to products fitted with USA modems 94 Your modem complies
29. ed to an AC power source and the computer is turned on 74 Troubleshooting File management A file was accidentally deleted If the file was deleted at a DOS prompt it cannot be restored To restore files that were deleted in Windows 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then select Restore Hard drive You receive an Insufficient disk space error message m Delete unnecessary files from the disk using Disk Cleanup For more information see Using Disk Cleanup on page 51 m Empty the Recycle Bin by right clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop up menu m Save your files to another disk or drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m Try restarting your computer by pressing CTRL ALT DEL m f your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system File management 75 Internet 76 You cannot connect to the Internet m Make sure your computer is connected to the telephone line and the telephone line has a dial tone Use the Setup poster to make sure that the connections have been made correctly m f you have the call waiting feature on your telephone line make sure it is disabled m
30. ees and remove the pressure on the back of your thighs m Adjust the back of the chair so that it supports the lower curve of your spine You can also use a pillow or cushion to provide extra back support Setting up your computer and computer accessories m Setup the monitor so that the top is no higher than eye level m Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching m Set paper holders at the same height and distance as the computer monitor Sitting at your computer m Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type m Do not slouch forward or lean back too far m Sit with your back straight so that your knees hips and elbows form approximately 90 degree angles when you work m Avoid twisting your torso or neck 10 Computer Basics Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks so that you can change your position stretch your muscles and relieve your eyes m Find ways to break up the work day scheduling a variety of tasks Working safely 11 12 Computer Basics Getting Started This chapter helps you get started with your new computer by walking you through the initial Windows Welcome screens Set up your system by following the Setup poster then start your computer 13 S To get started 1 Start your computer T
31. er 3 For more information about a Windows setting as well as information on how to customize your settings click the customizing topic you are interested in HELPSPOT Curstermizing hour Dis play fords and feni styles an ihe daskion Enc hanging tha maniar olar dept hanging fhg display region and color dapi Ealartng a background Tortha Windows dezkhon Salarin a sme sarei Entmwinahidng Whe astha Adjusting the screen and desktop settings 59 Changing the mouse settings You can adjust the double click speed pointer speed left hand or right hand configuration and other mouse settings 9 To change your mouse settings 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 If you do not see the Mouse icon click view all Control Panel options 3 Doubleclick the Mouse icon The Mouse Properties dialog box opens 4 Click one of the tabs to change your mouse settings Suter Ponte haem an agma FB C perhandes Lait Bus k Plighi Durion Horma Tairi ate beter Viral g pF m gt Facial Crop ce biec pend Teel ana be ooo Fan H a Cect j m Buttons lets you change the button configuration and the double click speed m Pointers lets you customize the look of your cursor and pointer m Motion lets you set your pointer speed and pointer trails 60 Customizing Your Computer Power management Using Standby mode Computer equipment can account for a
32. er This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself e Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device providesan indication of the maximum number of terminals allowed to be connected to atelephoneinterface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 95 European users European directives ThisInformation Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1994 Class B EN 61000 3 2 1995 or EN 60555 2 1987 EN 61000 3 3 1995 or EN 60555 3 1987 EN 50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 EN 61000 4 3 1996 or IEC 801 3 1984 EN 61000 4 4 1995 or IEC 801 4 1988 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 European telecommunication information for products fitted with EU approved modems Marking by thesymbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999 S EC Such mark
33. ettings see Adjusting the screen and desktop settings on page 56 and HelpSpot Monitor 83 Mouse The mouse does not work m Make sure that the mouse cable is plugged in correctly m Try a mouse you know is working to make sure the mouse port works m Shut down and restart your computer E Reinstall the device driver For instructions see Reinstalling device drivers on page 68 The mouse works erratically m Clean the mouse If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve the mouse accuracy To clean your mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise uL 3 Remove the retaining ring and mouse ball A a 84 Troubleshooting 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place Mouse 85 Power My system is turned on but nothing is getting power m If your system is plugged into a surge protector make sure the surge protector is securely connected to an electrical outlet switched on and working properly Plug a working device such as a lamp into the outlet and turn it on to test the outlet m Make sure all components are connected securely to the surge protector and properly s
34. for optimum appearance on your monitor For example simple color drawings may appear adequately in 256 colors while full range photographsusually need 24 bit True Color which renders millions of colors to be displayed with optimum quality Windows lets you choose from four color depth settings for your monitor We recommend that a 16 bit or higher setting be used at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and return it to 16 bit or higher if necessary Adjusting the screen area The screen area adjustment in Windows lets you change the screen area to a size you prefer For example you may want to increase the screen area if you need to have many icons on your desktop Or you may want to decrease the screen area to make reading and identifying objects on the display easier The larger the screen area the smaller individual components of the screen such as icons and menu bars appear Customizing Your Computer Applying a color scheme A color scheme is a set of colors that you can apply to your Windows environment You can change the appearance of the desktop windows dialog boxes and other Windows components by selecting a new color scheme If you do not want to use the color schemes that Windows provides you can create and save your own schemes Changing the desktop background The Windows desktop ba
35. ges In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses
36. he Windows Welcome window opens l Gateway Welcome to Microsoft Windows Weca henk yaio puechasing s Cares computer edi Marrosok Wander Mianem ibn Darg fhe need ee rmenates ae voll be quided through see mapy d le Di nine and Mites Capra ra OF Bus eapi Later m bus process Pasi be gam nioma aout how m pet connected ine kriet Sun banal LE poo ment SME Tit Mele pimi Fi t Ta cote chodi Bet or press Errai Dn your keyboard 2 Click Next on the first Windows Welcome window An optional mouse tutorial opens 3 You may complete or skip the mouse tutorial 4 Click to select your time zone from the list then click Next 14 Getting Started 5 Read the End User License Agreement then select Yes and click Next hy3 Gateway End User License Agreement FURS SE Bd rhe token agree Tou must accept fis ageeemenr to comar t use Fender khiana dinn BICRDOOFTUR MEWDONEIN HILLEHWIUS EDETIOH EHBR UCER LECEHSE AkcPETREHT FOR BERT bESETOS ERT TE E Yei gece Hrs agreement Mg d pio noe scrept the aqreermeni H you warnt mmama cith Main m pme fi Tn iniia ches at 6 Register your copy of Windows with Microsoft by selecting Yes I want to register online then click Next After completing the registration process the Get connected to the Internet window opens OR Do not register you copy of Windows by selecting No I do not want to register at this time then click Next The Get connected t
37. he floor Feet are flat on the floor Improving monitor legibility and reducing eye strain Sunlight or bright indoor lighting should not reflect off the screen of the computer monitor or shine directly into your eyes m Position the computer desk and monitor so that you can avoid glare on your screen and light shining directly into your eyes Reduce bright light by installing shades or curtains on windows m Use soft indirect lighting in your work area Do not work on your computer in a dark room m Avoid focusing your eyes on your computer screen for long periods of time Look away from your computer occasionally perhaps focusing on a distant object Working safely 9 Setting up your computer table and chair When you are setting up your computer table and chair make sure that you use a computer table that is the appropriate height and use a chair that helps you maintain good posture distributes your weight evenly and keeps your body relaxed m Select a flat surface for your computer table m Adjustthe height of the computer table so that your hands and arms are positioned parallel to the floor when you use the keyboard and mouse m Position your chair so that the keyboard is at or slightly below the level of your elbow letting your shoulders relax while you type comfortably m Adjust theheight of your chair so that your knees are slightly higher than your hips You can use a foot rest to adjust the height of your kn
38. icationsto maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party lineservice is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test callsto emergency numbers Remain on thelineand briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings TheUnited States Telephone Consumer Protection Act of 1991 makesit unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at thetop or bottom of each transmitted page or on thefirst page of thetransmission the date and ti meit is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machineor such business other entity or individual Refer to your fax communication software documentation for details on how to comply with thefax branding requirement Canadian users ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Lepr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux apparei
39. ime Your e mail messages arrive at most e mail addresses in minutes An e mail address consists of a user name the 9 symbol and the Internet domain name of the Internet Service Provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with the Gateway net ISP might have an e mail address that is similar to this one jdoe gateway net User name Internet domain name Sending e mail S To send e mail using Gateway net or AOL 1 Connect to your Gateway net or AOL account 2 Click Create Mail OR Click Write 3 Type the e mail address of the recipient you want to send e mail to in the Send To box 4 Typethe subject of your e mail in the Subject box 5 Type the e mail message 6 When finished click Send Now Your e mail is sent over the Internet to the e mail address you specified Using e mail 47 Checking your e mail SD To check your e mail using Gateway net or AOL 1 Connect to your Gateway net or AOL account 2 Click Read Mail SORS Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program 48 Using the Internet Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software Use the following table to set up the best maintenance schedule Maintenance task Immediately M
40. ing is indicative that this equipment meets or exceeds the following technical standards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PST Ns of TE excluding TE supporting voice telephony services in which network addressing if provided isby means of Dual Tone Multi Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance e of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup Thisequipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European singleterminal connection to the Public Switched Telephone Network PSTN However dueto differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support 96 Japanese users VCCI statement This equipment isin the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conformsto the standards set by the Voluntary Control Council
41. ing to audio CDs Inserting a CD CD drive CD drive eject button CD drive activity light SD To insert a CD 1 Press the CD drive eject button The CD drive tray opens 2 Insert the CD in the tray with the label up 34 Using Your Computer Important When you place a CD in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so that the name of the side you want to play is facing up 3 Press the eject button again The CD drive tray closes 4 Depending on the type of CD you inserted a program opens such as an audio CD music player for music CDs or a program for program CDs Find out more about how to work with a particular program by reading its online help or by using HelpSpot Using the CD drive 35 Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devicesin your computer Depending on thesound hardware installed in your computer you may have additional volume controls available through the Start menu SD To adjust overall volume level m Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute check box OR If you have external speakers turn the volume control on the front of the speakers SD To adjust specific volume levels 36 1 Doubleclick the speaker icon on the taskbar The Volume Control dialog box opens E Velu
42. issues billed by the issue or by the minute Access a variety of online information about Gateway its products and its software and hardware manufacturers Get help by submitting an e mail form to one of the Gateway support services Complete an e mail form then click Submit at the bottom of the form Your e mail goes to an online service representative who will assist you as quickly as possible Talk to a Gateway Client Care representative about a non tutorial support question Make sure you are at your computer where you can try troubleshooting ideas with the technician Be prepared to explain the problem including error messages you have received or steps that you have taken to solve the problem Have your e mail address name customer ID or order number serial number and system information available How to reach 800 846 2118 US 877 709 2945 Canada 800 846 4526 US 877 709 2951 Canada 800 229 1103 by issue 900 555 4695 by minute www gateway com support http www gateway com support contact index shtml 800 846 2301 US 888 888 2032 Canada Technical support resources 89 Resource Gateway net AOL CompuServe Sales accounting and warranty Service description Get support for your ISP account Get information about available systems pricing orders billing statements warranty service or other non technical issues 90 Troubleshooting How to reach 877 247 2051 800
43. lect objects on the screen Using the mouse 7 8 For more information on using special features of your mouse and changing mouse settings see Hel pSpot To Move the pointer on the screen Select an object on the screen Start a program or open a file folder Access a shortcut menu or find more information about an object on the screen Move an object on the screen Computer Basics Do this Se Move the mouse around on the mouse pad If you run out of space on your mouse pad and need to move the pointer farther pick up the mouse set it down in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button once This action is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This action is called double clicking Position the pointer over the object Quickly press and release the right mouse once This action is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the screen then release the button Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of monitor is not higher than eye level Hands and arms are parallel to t
44. lick the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics m Reinstall the device driver For instructions see Reinstalling device drivers on page 68 80 Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn the modem volume down To turn down the modem volume 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 f you do not see the Modems icon click view all control panel options 3 Double click the Modems icon The Modems Properties dialog box appears 4 Click Properties 5 Adjust the Speaker volume control 6 Click OK Modem 81 82 You receive an Unable to establish protocols error message m Reinstall dial up networking and dial up networking components To reinstall dial up networking 1 Click Start then sele
45. like the folders in a file cabinet They contain files and other folders Files are much like paper documents letters soreadsheets and instructions that you keep on your computer In fact all information on a computer is stored in files ity Documents ald xi Be ES view Favaiten oi Help EJ fy Gy Semch L Fod Hate A 3 X x2 Apes bh Deum cn m LT Hy Primar Farah Folders J My Documents 7 Gaani on iera ba sa s deoin Files Jk andl manages docurarit See altos T Y Te bpa ii Hy Corpu 9 To create a folder 32 1 Double click the My Computer icon on the desktop The My Computer window opens 2 Doubleclick the drive or folder for example Local Disk C where you want to put the new folder The drive or folder window opens If you do not seethe contents of the drive or folder click View the entire contents 3 Select File then New then Folder The new folder is created 4 Type a name for the folder then press ENTER The new folder name appears under the folder Windows Basics Using Your Computer This chapter provides basic information about your Gateway computer Read this chapter to find out how to m UsetheCbD drive m Adjust the volume m Create save and print documents 33 Using the CD drive You can use your computer to enjoy a wide variety of multimedia features such as making recordings and listen
46. ls num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC notice for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification meansthat the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single lineindividual service may be extended by means of acertified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of servicein some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephonelines and internal metallic water pipe system if present are connected togeth
47. m power sch eme Advanced power settings let you assign different power saving modes to the power button Hibernate mode also called save to disk writes all current memory RAM information to the hard drive then turns the computer completely off The next time you turn on the computer it reads the memory information from the hard drive and opensthe programs and documents that were open when you activated hibernate 9 To change the power scheme 62 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 If you do not see the Power Options icon click view all Control Panel options Customizing Your Computer 3 Double click the Power Options icon The Power Options Properties dialog box opens Piss piste Pippin Tis Fever Schama zcisanenr titursais s B Esci he pace Loh call Ban cal gop ne Dd BFucreupum Aste Pub cherry ju eg barcos ou moris LL cn dd Fpess ich T Dis Seri bcn den ir ee eee Toi ll gcn CET al Panai baiiia ira Thasa l ines jadiy 4 Select a defined power scheme from the drop down list OR Set the timers for System stand by Turn off monitor and Turn off hard disks then save your custom power scheme by clicking Save As and typing in a name for the scheme 5 Apply the changes by clicking OK S To change advanced power management settings 1 Click Start then select Settings then Control Panel The Control Panel window opens
48. me Contra Jols Ogio Heip Volume Coid Miine Diiu was Sprites Eilinis Balers Baiia Balance B alaresi H E B E BP ES B bS b E4 Viadurnnec Volume olus okas SEHE P Mur al Hus F Hus F Hue Hue Sandraa Mice ZH sf If the device does not appear in the Volume Control dialog box select Options Properties select the audio device you want to appear then click OK 2 Dragthe volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Volume Control dialog box Using Your Computer Working with documents Whether you are creating a spreadsheet writing a letter or drawing a picture you are working with a document file The basic methods of creating saving opening and printing a document apply to most programs The following examples illustrate the concepts for creating saving opening and printing a document in Microsoft Word Though the examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar Creating a new document 9 To create a new document 1 Click Start then select Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Click File then select New The document templates dialog box opens fes v Xj xj iere beg
49. n 52 help online 23 using 20 HelpSpot 20 Getting Started 22 starting 20 videos 21 Hibernate mode 62 hyperlinks 44 l Internet components of 42 description 42 requirements to access 42 Internet service provider ISP connecting to 43 description 42 disconnecting from 43 setting up an account 43 K keyboard cleaning 77 keyboard features 4 keys 4 M maintenance defragmenting 51 scanning for hard drive errors suggested schedule 49 104 modem description 42 troubleshooting 77 monitor controls 56 mouse changing settings 60 O online help 20 23 opening documents 38 P peripheral devices installing 66 Plug and Play devices USB support for 66 power management 61 power modes changing 61 power schemes changing 62 description 62 power settings advanced 62 Hibernate mode 62 power source failures 6 protecting from surges 6 surges 6 power surge 6 printer installing 66 printing documents 39 programs reinstalling 69 starting using Sart button and menu 30 R reinstalling programs 69 Windows 69 S safety avoiding repetitive strain 11 general precautions 91 guidelines for troubleshooting 72 posture 10 reducing eye strain 9 system setup 10 saving documents 38 ScanDisk description 51 using to scan for hard drive errors 51 scanner installing 66 screen settings 56 sound adjusting volume 36 muting 36 sound controls using 36 Standby mode description 61 precautions before using 61 using
50. ng Started Getting Help This chapter tells you about additional information resources available to help you use your computer If these resources do not provide the information you need technical support resources are available 19 For more information Gateway has provided these additional resources to help you get the most out of your Gateway PC HelpSpot HelpSpot is an easily accessible set of Help files troubleshooters instructional videos and automated support Use HelpSpot to answer questions about Windowsand to help you quickly discover and use the many features of your Gateway computer S To start HelpSpot 1 Click Start then select Help or double click the Gateway Help amp Support desktop icon o9 Gateway Help amp Support HelpSpot opens epe dale do Ferne 1 Media LaL a FIR DRAN a TUR a z Mimmin B Hiring hnakka fora rE Aar Tathaical Tas eri ilish iu pr on Conde Ends Hiheicki boneti tL Mad e Bia Didi An asd 20 Getting Help 2 Find help or information by clicking a link performing a search or browsing the index 3 To watch an introductory video about HelpSpot click Gateway Videos on the main HelpSpot page then click the Introduction to HelpSpot video link T b Search tome Si hanp Cobos Dania pe rugs Eus Bl oiii Lankan tialis E bogey Yes Were SE ee uen cuir Sets EM Shape p Gale ad boos ees Bb rci eins reg aed Seer
51. nly need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions S To reinstall a program from a CD 1 Place the program CD in your CD drive 2 Completethe reinstallation by following the instructions included with the program CD 70 Restoring Software Troubleshooting This chapter provides some solutions to common computer problems Usethe information to troubleshoot and correct typical hardware and software issues If the suggestions in this chapter do not correct the problem see Getting Help on page 19 for more information about how to get help 71 Safety guidelines While troubleshooting your computer follow these safety guidelines m Never remove your computer cover m Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids the warranty First steps Try these things first before going to the following sections m Make sure the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power m f you use a power strip make sure it is turned on If a peripheral such asthe keyboard or mouse does not work disconnect and reconnect the device to make sure all connections are secure 72 Troubleshooting CD drive The computer does
52. not recognize the CD drive Make sure the CD label is facing up then try again Try a different CD Occasionally CDs are flawed and cannot be read by the CD drive m Shut down and restart your computer Clean the disc For instructions see Cleaning CDs on page 74 Reinstall the device driver For instructions see Reinstalling device drivers on page 68 Audio CD does not produce sound If you have two CD drives try the other drive Make sure the CD label is facing up then try again Check the speaker cables Make sure they are connected properly and securely Click the speaker icon in the lower right corner of the taskbar and make sure the volume controls are turned up Make sure mute controls are turned off by double clicking the speaker icon in the lower right corner of the taskbar and making sure that the Master Out CD Audio MIDI Digital and Wave mute check boxes are not selected For more information about setting the mute control see Adjusting the volume on page 36 Shut down and restart your computer m Clean the CD For instructions see Cleaning CDs on page 74 Reinstall the audio device drivers For instructions see Reinstalling device drivers on page 68 CD drive 73 Cleaning CDs Clean CDs by wiping from the center to the edge not around in a circle using a product made especially for the purpose Computer The computer will not start m Make sure the power cable is connect
53. ntilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet Thisisa safety feature If you areunableto insert the plug into an outlet contact an electrician to install the appropriate outlet f you usean extension cord with this system make surethat the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating 91 If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on thesystem The best way to avoid spillsisto avoid eating and drinking near your system Some products havea replaceable CM OS battery on the system board Thereis a danger of explosion if the CM OS battery is replaced incorrectly Replacethe battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer isturned off a small amount of electrical current still flows through the computer To avoid electrical shock alwaysunplug all power cables and modem cables from the wall outlets before cleaningthe system
54. o the Internet window opens 15 16 7 Read the information in this window to determine which Internet connection option you have If a special Internet offer was included with your system purchase you should follow the instructions in your Internet Offer Pack OR If aspecial Internet offer was not included with your system purchase you can sign up for the America Online or Gateway net ISPs by double clicking the America Online or Gateway net icons on the Windows Desktop Fat 7 H you wart amema chek Main m pee fl 8 Click Next Getting Started fy Gateway Get connected to the Internet Was ial Internet offer included with your PC Va zzeriad interes offer wax cided vath our aterm pethite you thiid haer recewed an memei Ofar Pack ia L5 Prony Wad Aner this process s complete sira he euch jeter m you born Het Park Eja gure t red he Char Mark upite feel help wou get an rhe emeti ee ee ee ee We BE Ho special Internet Offer T yaur computer dem come var an interme Offer Pack dotee fs stil eae m bri After fric priceana m complete ust diausis cuck nni d disse arm on your SHOE Amierh a Online Gateway ft Y F p ae LL omi hier mi ees dre ee eerie ee il re T omei m oe ee eri ri ri LL LL ALLDP LEL IE lx LILITLE I aia Tn turrium check Hirt 9 Click Finish to complete the Windows setup and start using your computer Congratulations You re ready to start using Microsoft Windows 17 18 Getti
55. o view files and folders located on the drive The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recycle Bin to permanently delete them from your computer For instructions on how to use the Recycle Bin see HelpSpot About the Windows environment 27 Desktop icons buttons and elements Internet Explorer ka Hr Gateway net America Online PELETI Description Microsoft Internet Explorer is a program called a browser that lets you view Web sites and Web pages on the Internet Double click this icon to open the browser Gateway has provided an easily accessible interactive guide called He pSpot designed to provide help information and let you quickly discover and use the features of your computer Double click the HelpSpot icon to begin The Gateway net and AOL icons let you connect to the Gateway net M or America Online ISP Internet Service Provider Double click either the Gateway net or AOL icon to dial one of the services The Start button provides access to programs files help for WIndows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The Quick Links hotlinks provide convenient access to beneficial Web sites Visit the Web site shown on the Quick Link by clicking the link with your mouse The taskbar is the bar at the bottom
56. only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 101 102 Index A accessories safety precautions 92 advanced power settings 62 changing 63 applications See programs B backup purpose of 52 when to back up 52 C CD cleaning 74 inserting 34 CD drive using 34 Client Care contacting 89 tips before contacting 88 computer case back 3 front 2 controls adjusting volume 36 monitor 56 sound 36 creating documents 37 D desktop adjusting settings 56 adjusting the color depth 56 adjusting the screen area 56 applying a color scheme 57 selecting a screen saver 57 dial up networking installing components 82 installing full program 82 reinstalling 82 Disk Defragmenter cautions when using 51 description 51 documentation Gateway Web site 24 help 20 HelpSpot 20 online help 23 documents creating 37 opening 38 printing 39 saving 38 downloading definition 46 from the Web 46 drivers when to reinstall 68 drives CD 34 E email address 47 checking for messages 48 description 42 47 sending 47 F files backing up 52 deleting 51 fragmentation definition 51 defragmenting using Disk Defragmenter 51 G Gateway 103 Web address 24 Web site 24 Gateway PC Recovery CD using to reinstall programs 69 using to reinstall Windows 69 gateway your way dial up server 79 getting started 14 H hard drive checking free space o
57. onthly When needed after purchase Back up files Scan hard drive Defragment hard drive x X X x Check for viruses x XxX X X X Optimize and maintain your data 49 Protecting your computer from viruses 50 A virus is a program that attaches itself to a program or data fileon a computer and then spreads from one computer to another Viruses can damage data cause computers to malfunction and can display annoying or offensive messages Some virusescan go unnoticed for long periods of time becausethey are activated on a certain date or time Protect your computer from a virus by m Obtaining an anti virus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet m Gettingall software from reputable sources and checking the software for viruses before installing it m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Maintaining Your Computer Optimizing and maintaining your data Windows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently Windows utilities AL A L ScanDisk Scanning the hard drive for errors ScanDisk is a utility that examines the hard drive for errors and file problems and correctsthem so that your computer performs correctly If you use your comp
58. ould be taken to keep from touching such Q power lines or circuits Contact with them could be fatal 99 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Antenna discharge unit NEC Section 810 20 2 3 4 Grounding conductors NEC Section 810 21 5 6 Ground clamp 7 Antenna lead in wire 100 Notices Copyright 2001 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such dama
59. our Data Backing up your data Checking drives and data for errors Checking for computer viruses Determining available drive space Determining file size 1 j Freeing disk space Optimizing your drive performance MEL DESSEN Maintaining Your Computer Customizing Your Computer This chapter provides information about customizing your computer by adding new hardware devices and changing settings in Windows You can m Change screen and display settings m Change the background and screen saver m Adjust the mouse settings m Install additional devices 55 Adjusting the screen and desktop settings 56 You can adjust the screen settings for brightness contrast and horizontal and vertical image position using the controlson the wy front of your monitor For more information about these Display adjustments see your monitor guide Adjusting the color depth and screen area are two of the basic settings you may need to change You also can adjust the display settings such as the screen background and screen saver using the Display Properties window Some games and video intensive programs change your screen settings automatically but do not return them to their original values when you close the game or program In those cases you will have to manually return your settings to normal Adjusting the color depth Color depth isthenumber of colors your monitor displays Variousimagetypes require various color depths
60. own the page to the beginning home or to the end of a document Windows keys open the Windows Start menu Application key opens a menu for the current program Directional keys move the cursor up down right or left Numeric keypad types numbers when Num Lock is activated Computer Basics Starting and turning off your computer S To start your computer 1 Connect the cables to your computer using the setup poster 2 Press the power button on your monitor then press the power button on your computer 3 Turn on any peripherals speakers printers scanners etc When the computer is finished starting the Windows desktop screen appears 4 If you are starting your computer for the first time follow the on screen setup instructions S To turn off your computer 1 Click Start then select Shut Down The Shut Down Windows dialog box opens 2 Select Shut down from the drop down list Shut Down Windows X hy What do you want the computer to do Z Ends your session and shuts down Windows so that you can safely turn off power Cancel Help Starting and turning off your computer 5 3 Click OK Windows shuts down your computer If for some reason you cannot use the Shut down option in Windows to shut down your computer pressthe power button for about five seconds Warning When you shut down your computer the power turns off but some electrical current still flows through the computer o To avoid possi
61. ows environment After your computer starts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up My Documents mies My E Computer Recycle Bin B Internet Explorer America Online HelpSpot _2 iri Start button Taskbar 26 Windows Basics Desktop components Icons are graphic representations of objects on the desktop that you select and open such as a drive folder document or program Buttons are graphic representations of controls that you use to change the state of desktop elements such as the window size Desktop icons buttons and elements 23 My Documents C3 A My Computer s Local Disk C E Recycle Bin Description My Documents is a folder where you store your personal files You can create other folders to save files in but My Documents is easy to find because it is on the desktop Double click My Documents to view your personal files and folders The My Computer icon provides access to drives and other computer controls Double click the My Computer icon to view the drives and folders on your computer Drive icons represent the various drives on your computer such as the hard drive and CD drive Double click a drive icon t
62. paper error message m After adding paper make sure the printer is online Most printers have an online offline button that you need to press after adding paper ScanDisk When you started your computer it ran ScanDisk The computer probably had its power interrupted or was improperly shut down Windows automatically runs ScanDisk at startup when the computer was improperly shut down ScanDisk fixes errors on the hard drive to minimize data loss To prevent ScanDisk from running when you start your computer make sure you always shut down by selecting Shut Down from the Start menu Sound You are not getting sound from the speakers m f you are using external speakers check your speaker connections m Make sure the Windows volume control is turned up by clicking the taskbar speaker icon m Make sure that the Mute option is not selected For more information about setting the mute control see Adjusting the volume on page 36 ScanDisk 87 Before calling for technical support If you have a technical problem with your computer follow these recommendations before contacting Gateway technical support 88 Make sure that your computer is connected properly to a grounded AC outlet that is supplying power If you use a power strip make sure that it is switched on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed ha
63. r computer using atelephoneline to other computers or servers If you have a modem jack on your computer you have a modem m An Internet Service Provider a servicethat provides accessto thelnternet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages m A Web browser a program that displays information from the World Wide Web m An email program a program that lets you create send and receive e mail messages over the Internet 42 Using the Internet Setting up an Internet account Before you can view the information on the Word Wide Web you need to set up an Internet account with an Internet Service Provider ISP If you have chosen Gateway net or America Online AOL as an ISP follow these instructions to set up and connect to your account S To set up an Internet account with Gateway net or AOL 1 Doubleclick the Register with Gateway net or the America Online icon If you do not find theservice you want on the Windows desktop then look fortheGateway net or America Onlineicon located in theOnlineServices folder on the Windows desktop 2 Follow theon screen instructions After setting up your account you can connect to the Internet and access your e mail services Accessing your Internet account S To connect to your Gateway net or AOL Internet account 1 Double click the Connect to Gateway net or America Online icon The Connect dialog box opens
64. rdware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway refer to the manufacturer documentation and technical support resources If you have how to questions about using a program consult m Online Help m Printed documentation m The software publisher s Web site Consult the troubleshooting chapter of this guide Warning To avoid bodily injury do not attempt to troubleshoot your o computer problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The cabinet was damaged Instead unplug your computer and contact a qualified computer technician Troubleshooting Technical support resources Gateway offers a wide range of customer service technical support and information services If you have questions or problems contact the Gateway service that is most appropriate for your needs Resource Automated troubleshooting system ATS Fax on demand support Gateway fee based software tutorial service World Wide Web E mail support services Gateway Client Care Service description Use an automated menu system and your telephone keypad to find answers to common problems Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you Get tutorial assistance for software
65. rnet The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CST To access the gateway your way dial up server 1 Insert Disc 1 of the System Restoration Kit 2 Select Help 3 Click Support Web Site then follow the on screen instructions 4 To check your modem connection speed select the Direct Dial option After your modem connects hover your mouse cursor over the Dial Up Networking icon located in the System Tray next to the clock on your Taskbar Modem 79 The modem is not recognized by the computer m Make suretheline connected to the modem is working and plugged into the appropriate connection on the modem Use the Setup poster to make sure that the connections have been made correctly m ifthemodem shares the telephone line with another device make sure the telephone line is not in use for example someone is on the telephone or another modem is in use m Usethe modem cable that came with your computer Some telephone cablesdo not meet required cablestandards and may cause problems with the modem connection m Shut down and restart your computer m Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then select Settings then Control Panel The Control Panel window opens 3 If you do not see the Modems icon click view all control panel options 4 Double click the Modems icon The Modems Properties dialog box opens 5 Click the Diagnostic tab c
66. rograms Drivers for your original computer hardware are installed at Gateway Also if you just reinstalled Windows the device drivers were automatically reinstalled However if you install a new device you need to install the drivers provided by the device manufacturer You should reinstall device drivers If directed to do so while troubleshooting If you see a message indicating that there isa problem with a device driver SD To reinstall device drivers 68 1 oN O OC A Place Disc 2 of the Gateway PC Recovery CD into your CD drive The Gateway PC Recovery program starts Go to Step 5 OR If the program does not start automatically go to Step 2 Click Start then select Run The Run dialog box opens In the Open text box type DA RUNMENU EXE whereD isthe driveletter of your CD drive Click OK The Gateway PC Recovery program starts Click the Reinstall tab Select the device drivers to reinstall Click Install Follow any additional on screen instructions Depending on the driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Restoring Software Reinstalling Windows The Gateway PC Recovery CD steps you through reinstalling Windows It automatically reinstalls the hardware device drivers and some software The remaining software is installed using the
67. rom corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have them check the telephone line for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone company Try connecting with the modem at alower connection speed If reducing the connect speed lets you connect contact your telephone company The telephone line may be too noisy Troubleshooting You cannot connect to the Internet m ThelSP may be having technical difficulties Contact your ISP technical support for help m Seeif the modem works with a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further Upload sending data out your computer speeds are limited to 33 6K You can check modem connection speeds and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware and software The server provides a secure connection and is a stand alone server You cannot use it to access the Inte
68. tall the keyboard device driver For instructions see Reinstalling device drivers on page 68 m If you spilled liquid in the keyboard turn off the computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint trapped under the keys The easiest way to do thisisto blow dirt from under the keys using an aerosol can of air with a narrow straw like extension If you spill liquid on the keyboard turn off the computer and turn the unit upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it A keyboard character keeps repeating m Make sure nothing is resting on the keyboard m Make sure a key is not stuck Press each key to loosen a key that might be stuck then restart the computer Modem Your modem does not dial or does not connect m Make sure your computer is connected to the telephone line and the telephone line has a dial tone Use the Setup poster to make sure that the connections have been made correctly m Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack Keyboard 77 7
69. uter several hours every day you probably want to run ScanDisk once a week But if you use your computer less frequently once a month may be adequate You should also run ScanDisk if you have hard drive problems Qc Disk Defragmenter Defragmenting the hard drive Sometimes Windows divides file data into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal But for the hard drive to usea file it must search for all the pieces of the file and this slows the hard drive performance Disk Defragmenter is a utility that organizes file data as one unit instead of in pieces improving hard drive performance If you are connected to a network log off before running the Disk Defragmenter utility Whilethe Disk Defragmenter utility is running do not use your keyboard or mouse Using your computer while defragmenting will start the process again from the beginning aD Disk Cleanup Using Disk Cleanup By deleting unnecessary files from the hard drive you free space Use the Windows Disk Cleanup utility to deletetemporary Windows files delete temporary Internet files empty the Recycle Bin and delete other files Optimizing and maintaining your data 51 TM Using the Maintenance Wizard x The Maintenance Wizard lets you schedule maintenance tasks if l such as running Disk Defragmenter and ScanDisk and deleting Maintenance unnecessary files Wizard Windows maintenance 5
70. ve a printer connected to your computer or have access to a network printer For moreinformation about installing or using your printer refer to the printer documentation 9 To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints Working with documents 39 40 Using Your Computer Using the Internet This chapter provides information about the Internet and the World Wide Web and tells you how to set up Gateway net or America Online AOL Internet services so that you can send and receive email and access other Internet resources 41 Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere The two most popular services on the Internet are e mail and the World Wide Web You can access this network by connecting your computer to atelephonelineand signing up with an Internet Service Provider ISP Internet Servers store information so other computers can access it from the Internet ISP Servers let you connect to the Internet and access your e mail messages connects to the Internet through an ISP If you want to access the Internet you need m A modem adevicethat connects you
71. ver need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may o result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Television antenna connectors protection for systems fitted with T V cable TV tuner cards External television antenna grounding If an outsideantenna or cable system isto be connected to your Gateway PC make surethat the antennaor cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of theNational Electrical Code ANSI NFPSA 70 providesinformation with regard to proper grounding of the mast and supporting structure grounding of thelead in wireto an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it isleft unattended or unused for long periods of time unplugthe product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or whereit could fall into such power linesor circuits Warning When installing or realigning an outside antenna system extreme care sh
72. witched on Printer Printer will not turn on m Make sure the power cable is plugged into an AC power source Printer is on but will not print m Checkthe cable between the printer and the computer Make sure it is connected to the proper port m Check the connector and cable for bent or broken pins m Reinstall the printer driver Use the manual that came with your printer for instructions on installing the printer driver m Ifthe printer you want to print to is not the default printer make sure you have selected it in the printer setup To set up a default printer 1 Click Start then select Settings then Printers 2 Right click on the name of the printer you want to be the default printer A menu opens 3 Select Set as Default You receive a Printer queue is full error message m Make sure the printer is not set to work offline m Waituntil files have been printed before sending additional files to the printer 86 Troubleshooting m If you print large files or many files at one time you may want to add additional memory to the printer Consult the printer documentation for instructions for adding additional memory To make sure the printer is not set to work offline 1 Click Start then select Settings then Printer 2 Double click the icon for the printer you want to use 3 Select Printer If there is a Use Printer Offline option on the menu click to clear the check mark You receive a Printer is out of
73. with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card isa label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plugis required for use with this device The modem is designed to be connected to the telephone network or premises wiring usinga compatible modular jack which is Part 68 compliant See installation instructionsfor details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to thetelephoneline Excessive RENson atelephoneline may result in the devices not ringing in responseto an incoming call In most areas the sum of RENsshould not exceed five 5 0 To becertain of thenumber of devicesthat may be connected to aline as determined by thetotal RENs contact the local telephone company If this device causes harm to thetelephonenetwork thetelephone company will notify you in advancethat temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved Thetelephone company may make changesin itsfacilities equipment operations or procedures that could affect the operation of this equipment If thishappensthetelephone company will provide advance noticein order for you to make necessary modif
74. ws environment 29 Using the Start menu 30 You can start programs open documents customize your system get help search for files and folders and more using the Start menu To open the Start menu click the Start button on thelower left of the Windows desktop The Start menu opens showing you the first level of menu items When you move the mouse pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands Click a file or program to open it Windows Basics Working with files and folders You can organize your documents and programsto suit your preferences much like you would store information in a file cabinet You can store these files in folders and copy move and delete the information just as you would reorganize and throw away information in a file cabinet About drives Drives are like file cabinets because they hold many files and folders A computer almost always has more than one drive Each drive has a letter for example Local Disk C for the main drive Drives Hy Campin TE sal mann iri Bem d A pd Land Pa EE 0 pier omm To see the files and folders on a drive double click the drive icon If you do not seethe contents of a drive after you double click the drive icon click View the entire contents of this drive Working with files and folders About folders and files Folders are much

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