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Gateway GT5062b User's Manual

1. and A Move the mouse around If you reach the edge of your mouse pad and need to move the mouse farther lift the mouse and place it in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button This is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This is called double clicking Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the computer display Release the button to drop the object where you wantit This is called clicking and dragging For more information about how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see the Customizing chapter in your online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 63 23 CHAPTER 3 Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components Flip down door Activity indicator Eject button Loading an optical disc K To insert an optical disc 1 Press the eject button on the optical disc drive fv Important When you pl
2. Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature IF you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Ifyou use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cori ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Q Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection
3. 2 Usea tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector C Connecting to a broadband modem or network Va Important Your computer may be equipped with a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see your online User Guide You can connect your computer to a cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack 4 on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or network jack E 15 CHAPTER 3 Setting Up and Getting Started Connecting a dial up modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or Fax documents gt To connect the modem 1 Insert one end of the modem cable into the modem jack J on the modem at the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 IF you want you can connect a telephone to the PHONE jack on the modem at the back of your co
4. Replace the side panel by following the instructions in Replacing the side panel on page 40 Reconnect all external cables and the power cord Turn on your computer If you are using the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 99 E Replacing the heat sink and processor 4 Tools You need a Phillips screwdriver to replace the heat sink gt To replace the heat sink and processor 1 2 Remove the side panel by following the instructions in Removing the side panel on page 37 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Unplug the heat sink fan cable from the system board 51 52 5 6 7 CHAPTER 4 Upgrading Your Computer Loosen the four captive screws that secure the heat sink and fan assembly to the system board then remove the assembly and place it on a stable surface with the flat surface of the heat sink the side with the thermal grease up The four screws cannot be completely removed Screws only one shown Push the processor release lever down lift it completely up then lift the processor retention bracket eS NS Te Remove the processor from the system board Install the new processor onto the system board Make
5. Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a network router switch hub or other network device Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router if you are using one is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router IF you are using a router try rebooting it by unplugging its power cord waiting five seconds then plugging it back in Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask IF you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an Ethernet expansion card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see Opening the ca
6. r ean ireWire port wm ideo jack optional Diskette or removable en hard drive optional Audio left jack Headphone jack K V optional Microphone jack Audio right jack optional Component Icon Memory card reader Optical disc drive IEEE 1394 port gt ED a Diskette or removable hard drive optional Headphone jack O Microphone jack Kap Power button power indicator USB ports ce Video Audio left and Audio right jacks optional www uk gateway com Description Insert a memory card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD recordable DVD Blu ray or HD DVD drive For more information about your drive see Identifying optical drive types on page 25 Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into these 6 pin IEEE 1394 ports Use this drive to read from and write to 3 5 diskettes or use this bay to connect a removable hard drive Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Plug a microphone into this jack This jack is color coded pink Press this button to turn the power on or off You can also configur
7. sf USB ports ce S PDIF output jack optional Microphone jack pink plug ie Headphone analog A speakers jack green m plug OR Front speakers jack TV tuner card Wireless network antenna optional and connectors Case thumbscrew PS 2 mouse port Parallel port S Description Plug a VGA blue connector monitor cable into this port Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other device on page 33 Plug USB Universal Serial Bus devices such as a USB printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 33 Plug an optical cable from an amplifier or entertainment system into this jack for digital sound Plug a microphone into this jack This jack is user configurable for one of the following Headphone Plug headphones or amplified speakers into this jack Default Stereo out Plug your front left and right speakers into this jack For more information see Configuring the audio jacks on page 32 Plug a video tuner or antenna into this optional jack Connect this antenna to your wireless network antenna card optional Remove this screw before opening the case Plug a PS 2 mouse into this port Plug a parallel device such as a printer
8. www uk gateway com Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still Flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are de
9. Continuing with the full factory recovery will delete everything on your hard drive Make sure that you have backed up any important files you want to save Click Yes then click Next The Factory image recovery window opens which shows you the progress of the system recovery When recovery is finished the Recovery is complete window opens Click Finish then click Restart Your computer restarts in its original factory condition You still need to reinstall any software that was not pre installed on your computer If you selected Recovery with automatic data backup in Step 8 you can find your backed up files in c backup E Recovering your system using the Windows DVD If you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre installed software and device drivers 110 gt To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recovery discs if you have not already done so For instructions see To create discs for recovering pre installed software and drivers on page 101 Insert the Windows DVD into one of your computer s DVD capable drives then turn on or restart your computer www uk gateway com When the prompt Press any key to boot from CD or DVD appears press any k
10. Search Help box then press ENTER Passwords Power 96 Your computer does not accept your password e Make sure that Caps Lock is turned off then retype the password Your computer will not turn on e Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on e IF your computer is plugged into a surge protector make sure that the surge protector is connected securely to a power outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on e Make sure that the power cord is free from cuts or damage Replace any damaged cables www uk gateway com Printer The printer will not turn on e Make sure that the printer is online Many printers have an online offline button that you may need to press e Make sure that the power cable is plugged into an AC power source The printer is on but will not print e Check the cable between the printer and your computer Make sure that it is connected to the correct type of port e Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online e Check the cable for bent or broken pins e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt
11. To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Change Default Printer option under the Printers category The Printer window opens 3 Right click the printer you want to be the default printer then click Set as Default Printer e Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message e Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Printers category The Printers window opens 97 Sound 98 CHAPTER 6 Troubleshooting 3 Right click the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark e Wait until files have been printed before sending additional files to the printer e IF you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to pres
12. Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL IF the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer www uk gateway com People are sending you e mail messages but you have not received any mail e Click the receive button in your e mail program e Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work e Make sure that the keyboard cable is plugged in correctly For more information see your computer s setup poster e Remove all extension cables and switch boxes e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys
13. e Try a keyboard that you know works to make sure that the keyboard port works e Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message e Make sure that nothing is resting on the keyboard e Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard e f you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Media Center This section only covers problems relating to Media Center mode Media Center mode is available only on Windows Vista Home Premium and Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www uk gateway com 87 88 CHAPTER 6 Troubleshooting Help For more information about Windows Media Center click Start then click Help and Support Type the phrase Media Center in the Search Help box then press ENTER The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of
14. into this port Component Ethernet network jack Center subwoofer jack orange plug optional Rear speaker jack black plug Audio input Line in jack blue plug OR Side speaker jack Video card optional Modem jack optional Telephone jack optional 10 CHAPTER 2 Checking Out Your Computer Icon as AN 3 RNN G Description Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in the online User Guide Plug your center speaker and subwoofer into this jack For more information see Configuring the audio jacks on page 32 Plug your rear right and left speakers into this jack For more information see Configuring the audio jacks on page 32 This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack For more information see Configuring the audio jacks on page 32 Plug a VGA blue connector or DVI white connector monitor into a port on this card if installed Plug a modem cable into this jack For more information see Connecting a dial up modem on page 16 Plug the cord from your telephone into this jack 3 Set
15. saturation For more information see the Gateway support Web site at www uk gateway com or see the display s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD with DVD recording burning software and with Media Center itself You want to play recorded programs on other computers A DVR MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software such as WinDVD The non Media Center computer must also have at least Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You get a Download Error message when Media Center tries to update the Program Guide You must be connected to the Internet to update the Program Guide Make sure that your Internet account is set up and connected to the computer For information about manually updating the Program Guide see your online User Guide www uk gateway com Memory ke Help For more information about troubleshooting memory errors click Start then click Help and Support Type the phrase memory error in the Search Help box then press ENTER You see a Memory error message e Use the Memory Diagnostic Tool to inspect your system memory gt To run the Memory Diagnos
16. Center and try another disc m 105 CHAPTER 6 Troubleshooting Using Microsoft System Restore 106 Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 108 ke Help i For more information about using Microsoft System Restore click Start then click Help and Support Type windows system restore in the Search Help box then press ENTER gt To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens lt l Q ei vac a e K ra o r e M Ket y Pe en prt re 6 re Na rr biisi p e e osa tee mesam wen s pera bann L www uk gateway com 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens ime Revere Noose R resrore pomt ee onani aa N Chh Pe arive port Put mu oort amp ae out Per aed eet a i ew ns L BK 7 ew aw e r ae 3 Click the restore point you
17. Customer Care will need this information if you call for assistance Online Support North American based Telephone Tech Support Tech Support Hours Serial number Technical Support telephone number 113 CHAPTER 6 Troubleshooting 114 A Legal Notices Important safety information Regulatory compliance statements Environmental information Notices APPENDIX A Legal Notices Important safety information 116 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label lF your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the Factory to the correct voltage
18. Notices 124 Index A AC power connector 8 accessories safety precautions 117 activity indicators See indicators application buttons 21 application key 20 21 arrow keys 20 21 audio analog speaker jack 9 audio in jack 10 center speaker jack 10 configuring jacks 32 front speaker jack 9 headphone jack 9 line in jack 10 line out jack 9 microphone jack 7 9 muting 30 rear speaker jack 10 recording 28 S PDIF jack 9 side speaker jack 10 subwoofer jack 10 troubleshooting 98 audio CD cleaning 64 audio in jack 10 audio jacks 7 audio playback buttons 19 21 B backing up files 70 battery replacing 55 bezel removing 38 replacing 39 BigFix 65 Blu ray playing 27 recording 28 Blu ray drive locating drive 7 broadband connection 15 modem 15 broadband connection connecting 10 buttons See keys and buttons C cable modem 15 connecting 10 troubleshooting 91 Caps Lock indicator 20 21 card reader 7 cards adding expansion 53 inserting memory card 29 installing memory card 29 removing memory card 29 replacing expansion 53 slots 28 troubleshooting add in card 84 troubleshooting Ethernet 83 troubleshooting expansion 84 troubleshooting memory card 91 TV tuner 9 types of memory cards supported 29 case closing 39 opening 37 CD 125 cleaning 64 copying 28 inserting 24 playing audio 26 recording 28 troubleshooting 79 CD drive adding 45 identifying 25 locating drive 7 replacing 45
19. See also optical drive troubleshooting 79 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 64 case 62 CD 64 computer screen 63 DVD 64 keyboard 63 LCD panel 63 mouse 63 screen 63 cleaning CRT screen 63 clicking 23 closing computer case 39 front bezel 39 unresponsive program 18 color panel replacing 40 CompactFlash 29 configuring audio jacks 32 speakers 32 connecting cable modem 15 dial up modem 16 DSL modem 15 PS 2 keyboard 8 PS 2 mouse 9 to Ethernet network to Internet 10 126 10 15 Index to network 10 15 connections analog speakers 9 audio in 10 cable modem 15 center speaker 10 dial up modem 10 16 digital camera 7 9 33 digital video camera 7 9 33 DSL modem 15 Ethernet 10 15 external audio 9 10 external speakers 9 Firewire 7 9 33 front speaker 9 headphone 7 9 iLink 7 9 IEEE 1394 7 9 keyboard 7 8 9 line in 9 10 line out 9 microphone 7 9 modem 10 mouse 7 9 network 10 15 parallel 9 power 8 power cord 8 printer 7 9 PS 2 keyboard 8 PS 2 mouse 9 rear speaker 10 scanner 7 9 side speaker 10 subwoofer 10 telephone 10 universal aduio 32 universal audio 98 USB 7 9 video camera 7 9 Zip drive 7 9 copying CDs and DVDs 28 CRT screen cleaning 63 www uk gateway com default printer setting 97 defragmenting hard drive 69 deleting files and folders 67 dial up modem 16 adjusting volume 95 connecting 10 diagnostics 94 dialing pr
20. The Phone and Modem Options dialog box opens 4A If the Location Information dialog box opens enter your location information then click OK 5 Click the Modems tab click your modem then click Properties The Modem Properties dialog box opens 6 Click the Diagnostic tab then click Query Modem IF information about the modem appears the modem passed diagnostics IF no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics Help Ca For more information about modem troubleshooting click Start then click Help and Support Type the phrase modem troubleshooting in the Search Help box then press ENTER www uk gateway com The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect IF the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 Click the Modems tab click the
21. based glass cleaners gt To clean the monitor e To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth e To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth a Cleaning the mouse IF the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To clean the mouse e Wipe the bottom of the mouse with a damp lint free cloth a 63 CHAPTER 5 Maintaining Your Computer Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc 1 Wipe from the center to the edge not around in a circle using a product made especially for the purpose Updating Windows 64 Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only
22. case then install the four screws to secure the power supply to the case Connect all power and data cables using your notes from Step 4 Reinstall any memory modules you removed previously Reinstall any expansion cards you removed previously Replace the side panel by following the instructions in Replacing the side panel on page 40 a 5 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer CHAPTER 5 Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive lt xp x x X X X X X Back up files X X X Clean computer case and peripheral devices 60 www uk gateway com Caring for your computer To extend the life of your computer Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packaging materials Keep your computer away from magnetic fields Magnetic fields can erase data on
23. files and settings from your old computer 1 If you want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow the on screen instructions to complete the transfer Help EB For more information about transferring files click Start then click Help and Support Type transferring filesin the Search Help box then press ENTER 73 CHAPTER 5 Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and display
24. grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the Nationa ein Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightning protection For iol ceed of any Gateway product S a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system www uk gateway com Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 121 APPENDIX A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent release
25. hard drives Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation Fan slots IF these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power 61 CHAPTER 5 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit e A soft lint free cloth e An aerosol can of air that has a narrow straw like extension e Cotton swabs e An optical disc drive cleaning kit Cleaning the exterior 62 O
26. installing a new drive not replacing an old one remove the two drive retention screws in the drive bay then go to Step 8 For the location of the screws see the photo in Step 6 4 Ifyou are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive Drive data cable Drive power cable 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same 45 46 6 7 10 11 CHAPTER 4 Upgrading Your Computer Remove the two drive retention screws Drive retention screws Slide the drive forward and out of the drive bay Slide the new drive into the drive bay line up the screw holes on the drive bay with the screw holes on the drive then replace the two drive retention screws Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions Replace the front bezel by following the instructions in Replacing the front bezel on page 39 Replace the side panel by following the instructions in Replacing the side panel on page 40 a www uk gateway com Replacing the memory card reader ie Tools You need a Phillips screwdriver to replace the memory card reader gt To replace the memory card reader 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 Remo
27. modem you want to adjust then click Properties 4A Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box Monitor See Display on page 82 Mouse The mouse does not work e Make sure that the mouse cable is plugged in correctly e Shut down and restart your computer e Remove all extension cables and switch boxes e Try a mouse you know is working to make sure that the mouse port works 95 CHAPTER 6 Troubleshooting The mouse works erratically e If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy e Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris e The mouse pad may have a printed or Fabric pattern on it that interferes with your mouse Try a different mouse pad Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Connecting to a broadband modem or network on page 15 your online User Guide or Ethernet on page 83 ke Help For more information about network troubleshooting click Start then click Help and Support Type the phrase network troubleshooting in the
28. or feel a click which is the sound of the panel s internal locking tabs unlocking Press here 3 Swing the bottom of the panel away from the bezel and remove it The panel should easily slide out 41 CHAPTER 4 Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel a FA 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel s internal locking tabs You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs locking the panel partially into place Press here 6 While pressing the bottom center of the color panel against the front bezel slide the panel release lever back to the right The color panel is now fully locked into place 42 www uk gateway com Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 2 Remove the side panel by following the instructions in Removing the side panel on page 37 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Find the memory module banks on your system board Press here IF you are removing a DIMM from the memory module bank gently pul
29. right side of the bezel into the slots on the right side of the computer Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer 3 Press the left side of the bezel firmly until the release tabs snap into place E 39 CHAPTER 4 Upgrading Your Computer Replacing the side panel gt To replace the side panel 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer Tighten the two thumbscrews on the back edge of the side panel then reconnect the cables and power cord E Replacing the color panel gt To replace the color panel on the front bezel 40 Ny Tip ma f you have difficulty removing the color panel it may be easier to remove the front bezel first This procedure shows the bezel removed To remove the front bezel follow the instructions in Removing the front bezel on page 38 Find the panel release lever inside the front bezel s lower vent opening then slide the lever to the left www uk gateway com Z Press firmly on the lower left and lower right parts of the color panel to release the panel from the Front bezel You should press the two points against the computer until you hear
30. seesaw the card end to end to loosen the card but do not bend the card sideways A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways If you have just replaced an expansion card reconnect the expansion card cables if any using your notes from Step 2 IF you have added a new expansion card connect its cables according to its user guide Press the card retention lever back into place Replace the side panel by Following the instructions in Replacing the side panel on page 40 C www uk gateway com Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions IF the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer gt To replace the battery 1 2 3 Restart your computer During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens Write down all val
31. the drive that you want to check for available file space then click Properties Drive space information appears 5 p 6 Local Dui C Propetes LA swt los adn Tr Swab Quta mra Tar Zr tr vto Geb wre 7 roes Ta Trg tor tamer seeing Co LE Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup 1 Click Start All Programs Accessories System Tools then click Disk Cleanup The Disk Cleanup dialog box opens Disk Cleanup Options Choose which files to dean up gt My files only Files from all users on this computer 67 CHAPTER 5 Maintaining Your Computer 2 Click one of the options e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted CEE For more information about keeping the hard drive free of unnecessary files click Start then click Help and Support Type disk cleanup in the Search Help box then press ENTER Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and f
32. want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer E 107 CHAPTER 6 Troubleshooting Manually creating a restore point gt To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab Lu Pepere apsu r e frg pmd VO tee Fa sws metei r wer 3 Click Create The Create a restore point dialog box opens Sytem Protects w a A Typeadescription for the restore point such as the date and time then click Create The restore point is created 5 Click OK 108 www uk gateway com Recovering your system to its Factory condition IF your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its Factory condition This process is called a factory recovery Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any pre installed software and device drivers If you can access important files on your hard drive back them up now gt To del
33. you need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure gt To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens fe ey ee L 2 Click Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 101 102 L so N BN CHAPTER 6 Troubleshooting Insert a blank recordable disc into a recordable disc drive then click Next IF an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs oe hey ee Vou inserted the following type of media CDR click I have enough discs then click Next IF you do not have enough discs choose a different disc type or click Cancel The disc recording begins Label the discs as they are completed Va Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which computer the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on Ny Tip m
34. 1 Adding or replacing an expansion card 53 Replacing the system battery 00 c eee eee 55 Replacing the system board cece eee eee 57 Chapter 5 Maintaining Your Computer 59 Setting up a maintenance schedule 000 60 Caring for your computer 0 cece eee ee eens 61 Cleaning your computer 0 e cece eee eee eens 62 Cleaning the exterior 2 eee ee eee eee 62 Cleaning the keyboard 0c cece eee e nee 63 Cleaning the monitor 25 oss 22546605 See bee esd aes 63 Cleaning the mouse 02 eee eee ee eee 63 Cleaning Optical discs vce gta ain opie ieaetale wp tie ats 64 Updating Windows 2s eee eee eee eee 64 www uk gateway com Using BIGRIK a csb be eaa tosh eeet ek cee bac E a a ees 65 Managing hard drive space e eee 66 Checking hard drive space eee 66 Deleting unnecessary files 000 e ee eee 67 Checking the hard drive for errors 68 Defragmenting the hard drive 69 Backing Up TES iets ils sah ee hat E EET ST 5757 TE 55 70 Scheduling maintenance tasks eee eee 72 Moving from your old computer 2 0ee eee 73 Transferring files and settings automatically 73 Transferring files and settings manually 74 Chapter 6 Troubleshooting 77 Safety guidelines r Z R T eee ee dae t 070 R ows 78 EIS SLEDS euch ep yeueveanseatedeuvtuekcnceverias 7
35. 8 Tro bl shootng os2s2 eed eee ie Bure eed eet eed 79 ROGAN COIS fost 255 ca ten 2 deh G ae ede eee ee 79 AUdIO 224 6 Z ees ates Seu ero AAs 79 CD or DVD drives dereeke atic tines eng a 79 Disketle CniVe nist beou ck eau og Rca a hasan teat ee 81 Display sGucsiutistouk heehee r Ei E SOG ra 82 DVD IVES eu dude tesvedutenoh Joes tucks TRR KL on ve 82 Ethem secu seat arses oka a Ona a eR aa es 83 Expansion cards cits due asttalae each olste ae ee ew tee ets 84 File management 0 eee ee eee eee ees 84 Floppy drives ces cede mae eit tee hee Gog et ee aa 84 Rar diN e hese cer Bea nha eee eee eee 85 INEGRNGE eee hice were Babe a R bitwise aE wae tok 85 Keyboard wii wey tuevsceser ie dour sue ENR mon ares 87 Media Center swe 657 5 0 E R wane eee mre eee a 87 Mem S 6074 ar N R shed meted wet Toa RL as 91 Memory card reader en ene 2S tae da eee ae Be 91 Modem cable or DSL 0 cece eee eee 91 Modem dial up nace needing awe e eta eo4 92 Monitor oseese ne ie ieee a hie Sage Bard Ge 95 ule E tsb aa te ter ie relies chs ley 95 Networks lt 1 Gh ocean house ey od Recah os em neue he 96 Contents Passwords i can piers Romths tance E EATA OTR A E 96 POWER 6 oon beet ee eden eee ne a beeen ee 96 Printer daersi tick Cutan Sete cudateteas 97 SOUNG a ee ee eas LAA Mae eaee 98 Recovering your system eee eee eee ee 99 Recovering pre installed software and drivers 100 Using Microsoft
36. Change the screen resolution from the Display Settings dialog box For more information see the Customizing Windows chapter in your online User Guide The computer is running but there is no picture e Adjust the brightness and contrast controls to the center position e IF you are using an external display e Check the cable for bent or damaged pins e Make sure that the display is plugged in and turned on IF the display is turned on the power LED should be lit e Make sure that the video cable is connected to the video port on your computer e Connect an external display that you know works to your computer e Reinstall the device driver The color is not uniform e Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity The text on the display is dim or difficult to read e Adjust the brightness and contrast controls e Change the display settings For more information see the Customizing chapter in your online User Guide For more information about display types see your display and video card documentation ke Help For more information about changing the screen resolution click Start then click Help and Support Type the phrase screen resolution in the Search Help box then press ENTER DVD drives e See CD or DVD drives on page 79 82 Ethernet www uk gateway com You cannot see the other computers on your network
37. GATEWAY COMPUTER REFERENCEGUIDE p a Gateway Contents Chapter 1 About This Reference 1 About this quide 22 0 ickssees Sage sade bata es sees 2 Accessing the online User Guide eee 2 Gateway contact information 00 cee ee aee 3 Microsoft Certificate of Authenticity 4 3 Chapter 2 Checking Out Your Computer 5 Fronts Saten e E N A N ara tied mae E AAEE cer ee 6 Back sown tawe ein 2 kee ares oak sande Bae wha wee 8 Chapter 3 Setting Up and Getting Started 11 Working safely and comfortably 008 12 Reducing eye strain ee eee eee eee 13 Setting up your computer desk and chair 13 Sitting at your computer 0 cece eee eee 14 Avoiding discomfort and injury from repetitive strain 14 Preparing power connections ee eee eee 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem 0 0 cece eens 16 Starting your computer seco scs ene oben aerial ae es 16 Waking up your computer 00 eee eee 17 Turning off your computer e cee eee ee eens 17 Restarting rebooting your computer 18 Using the Kev board aa cini Heel Geer HR E 19 Premium multimedia keyboard features 19 Elite multimedia keyboard features 20 Using th MO
38. Poor quality or the incorrect type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from www uk gateway com l N Be com Cable connections must be made correctly for optimal video quality A loose cable connection can lower video quality www uk gateway com Screen resolution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the computer s screen resolution to 800 x 600 or 640 x 480 For more information about changing the screen resolution see the Customizing Windows chapter in the online User Guide Size of display device Small computer displays for standard computer applications are generally not optimized for motion video playback Although they offer excellent resolutions and refresh rates they are designed to make static white backgrounds with black text look readable Some small display devices do not make colorful motion video look its best Generally video will look better on a larger display device Age of the TV Newer TVs usually have more advanced features produce a better quality picture and support higher screen resolutions The Media Center video display will likely be better on a newer model TV Type of TV interlaced or progressive scan Many CRT tube TVs use i
39. System Restore 106 Recovering your system to its factory condition 109 Recovering your system using the Windows DVD 110 Telephone support s ouw eds av ae e wy een ees Sees 111 Before calling Gateway Customer Care 111 Self help x sues Da RR thee d RNA whe Ta N 112 Calling Customer Care 0 0 cece cee eee 113 Appendix A Legal Notices 115 LNA S hon i Secs oO eee eee KS eis e 4 7 1 About This Reference e About this guide e Accessing the online User Guide e Gateway contact information e Microsoft Certificate of Authenticity e For more information CHAPTER 1 About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may vary For all other computer information see your online User Guide For more information For more information about your computer visit Gateway s Support page at www uk gateway com or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following
40. TER 6 Troubleshooting Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician e Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken e Make sure that your computer is nearby at the time of your call The technician may have you follow troubleshooting steps Self help 112 If you have how to questions about using your Gateway supplied hardware or software see the following resources e The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library e This Reference Guide and your online User Guide e The software publisher s Web site ke Help For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search Help box then press ENTER www uk gateway com Calling Customer Care The label on the top of your computer contains information that identifies your computer model and serial number Gateway
41. USE hree sited Bega eee cee tee ele Oe 22 Using optical drives Ae ene de eee e Meee ees 24 POALUNGS 22 cara cated mucus Stee chad Cogan eke ata 24 Loading an optical disc sen enunnnnnea nenn 24 Identifying optical drive types 25 Playing discs Ye e N px oo ebay dav ele ob west oe 26 Contents Creating discs ak vn gree TRE R oh RAE Rowe seu 28 Using the memory card reader cece eens 28 Memory card types ou edese odes a ives aes aks 29 Using a memory card e ee eee eee eee 29 Using the diskette drive 2 ee eee eee eee 30 Adjusting the volume 2 2 ee eee eee ees 30 Configuring the audio jacks eee 32 Installing a printer scanner or other device 33 Chapter 4 Upgrading Your Computer 35 Preventing static electricity discharge 36 Opening th case 0 ne dea a eet 37 Removing the side panel 2 0 008 37 Removing the front bezel 38 Closing the case wsacy iy eee aoea ia dee N R RR ees 39 Replacing the front bezel 39 Replacing the side panel 0 eee eee 40 Replacing the color panel 0 cece eee ee eee 40 Installing memory 322 4o22isu8e sete chests kde oe 43 Adding or replacing an optical disc drive 45 Replacing the memory card reader 206 47 Adding or replacing a hard drive 49 Replacing the heat sink and processor 5
42. Warning When you shut down your computer the power turns off but some electrical current still flows through it To avoid possible injury from electrical shock unplug the power cord modem cable and network cable from the wall outlets e Always turn off your computer and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components e Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents www uk gateway com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 Ifyou spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again IF the keyboard does not work after it dries you may need to replace it a Cleaning the monitor WN Caution A flat panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia
43. a After a recovery disc is created your computer names the disc Recovery13 for disc 1 of a 3 disc set Recovery23 for disc 2 and so on IF multiple discs are required insert the additional blank disks when prompted When the process is finished the Congratulations window opens Click Finish Remove your final disc then label all of the discs and store them in a safe place E www uk gateway com Recovering pre installed software and drivers using Gateway Recovery Center gt To recover specific drivers and software 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Va Important IF you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Recovering pre installed software and drivers using recovery discs on page 104 2 To recover software that was pre installed click Programs then click Application recovery E omen teme Cte 9 Program s originally provided with your PC nm ee pe eee oe eee l res ran er iame 28 tng see Ten l va ee ime n X l ee a ee aa 9 ez m re 1 r v o r e r E a K Pae OR To recover device drivers that were pre installed click Hardware then click Device driver r
44. ace a single sided disc in the tray make sure that the label side is Facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray S 24 www uk gateway com Identifying optical drive types Your computer may contain one of the following drive types Press the drive s eject button then Look on the front of the drive s disc tray for one or more of the following logos If your optical drive has this logo alist TSI Rewritabie k iSt 2V RAIE ROM GJ 0 Z DVD ReWritable i RW R B DVD R DL Your drive type is cD CD RW DVD CD RW DVD DVD RW DVD R RW Double layer VD RW Use your drive for Installing programs playing audio CDs and accessing data Installing programs playing audio CDs accessing data and creating CDs Installing programs playing audio CDs accessing data creating CDs and playing DVDs Installing programs playing audio CDs playing DVDs and accessing data Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs Installing programs playing audio CDs playin
45. aintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors A Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run gt To start the Task Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens to me r oF xa DUS 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task CEE For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER 72 www uk gateway com Moving from your old computer Transferring files and settings automatically You can move your files Folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers Va Important IF your old computer does not use Windows XP or Windows Vista you must manually move your data by using a writeable disc flash drive or external hard drive gt To move
46. e certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its Facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmissio
47. e noise telephone service provider equipment or ISP limitations may lower the speed even further IF your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K IF your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads 93 CHAPTER 6 Troubleshooting Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer To make sure that the connections have been made correctly see your setup poster or Connecting a dial up modem on page 16 IF the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound then click Phone and Modem Options
48. e the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports Connect your video camera to these jacks CHAPTER 2 Checking Out Your Computer Back VA Important Your computer s hardware options and port locations may vary from this illustration Voltage switch Power connector Case cover thumbscrew PS 2 keyboard port PS 2 mouse port Parallel port Monitor VGA port Sa Z IEEE 1394 FireWire port B L i FOH 2s L M 2 a K DR 74 K Ethernet network jack i ba AN Center subwoofer jack S PDIF jack optional _ Surround L R speaker jack Microphone jack hg Audio in side speaker jack Headphone front speaker jack Le 8 E gl Case cover thumbscrew TV tuner Video card optional optional USB ports Modem line jack Telephone jack Wireless network antenna connectors optional Wireless network antenna optional Component Icon Description Voltage switch The switch is preset at the Factory Make sure that this is set to the correct voltage for your area Power connector Plug the power cord into this connector PS 2 keyboard port Plug a PS 2 keyboard into this port www uk gateway com Component Icon Monitor VGA port IEEE 1394 port gt ED
49. e your music files to build a music library For more information about playing CDs see your online User Guide www uk gateway com Playing a DVD A Digital Versatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc DVDs can be played ona DVD player or a DVD drive equipped computer For more information about playing DVDs see your online User Guide Playing a Blu ray Disc Blu ray Disc is a high capacity optical disc that can store much more data than a DVD A dual layer Blu ray Disc can hold 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs can be played on a Blu ray compatible player or a Blu ray drive equipped computer For more information about playing Blu ray Discs see your online User Guide Playing an HD DVD HD DVD is a high capacity optical disc that can store much more data than a DVD A dual layer HD DVD can hold 30 GB of files about 14 hours of standard definition video or about 5 5 hours of high definition video HD DVDs can be played on an HD DVD compatible player or an HD DVD drive equipped computer For more information about playing HD DVDs see your online User Guide 27 CHAPTER 3 Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc bur
50. eck for a dial tone by plugging a working telephone into the telephone wall jack IF you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties 1 2 Click Start then click Control Panel The Control Panel window opens Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens IF this is the first time you have accessed this category the Location Information dialog box opens Enter the information for your area then click OK Click the Dialing Rules tab click the location from which you are dialing then click Edit Make sure that all settings are correct a CEE For more information about dialing properties click Start then click Help and Support Type the keyword dialingin the Search Help box then press ENTER www uk gateway com Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crac
51. ecovery wer recovery 103 104 CHAPTER 6 Troubleshooting 3 Click the software or driver you want to recover then click Next C Recovering pre installed software and drivers using recovery discs If you created a multiple disc set of recovery discs each disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc gt To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive IF an AutoPlay dialog box appears click Run Gre_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Gre_Vista exe on the disc The Gateway Recovery Center starts TE err ey ee LN www uk gateway com 2 To recover pre installed software click Application recovery then click the software you want to recover rire Ti lt gt Program s originally provided with your PC ju as u rre a w rrr bae paeran 9 vez ge en I v v N a e r rE a K Ke te os e oe tet OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover E mee Ke te herz IOG X Click Next IF the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery
52. educe glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to prov
53. em E edad delalet x rias w mr en Let prve pow be deh errie e Ea x Kehoe tome 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented Help ER For more information about defragmenting the hard drive click Start then click Help and Support Type defragmenting in the Search Help box then press ENTER Backing up files Backing up files and removing them from the hard drive Frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup 70 www uk gateway com gt To back up files 1 2 LN Click Start then click Computer The Computer window opens Right click the drive that you want to back up click Properties then click the Tools tab Norte w S ine Owe i a zn Click Backup Now then click Run a file backup now Follow the on screen instructions to select a backup storage location and the files and folders to back up Help ER For more information about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER 71 CHAPTER 5 Maintaining Your Computer Scheduling m
54. en try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see Cleaning optical discs on page 64 Shut down and restart your computer Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging IF the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Reinstall the device driver www uk gateway com Diskette drive The diskette drive is not recognized e Shut down and restart your computer You cannot save a file to diskette or you see the message disk is Full or write protected e Make sure that the write protection tab on the upper right corner of the diskette is down unprotected e Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM co
55. ep mode 17 using 18 SmartMedia 29 software recovery discs 101 104 re installing 99 100 sound adjusting 30 controls 30 muting 30 troubleshooting 98 speaker jack analog 9 center 10 rear 10 side 10 speakers configuring 32 Standby mode 7 starting computer 7 16 programs 23 static electricity 36 surge protector 14 system battery 132 replacing 55 system board replacing 57 system identification label 3 113 T Task Schdeuler 72 techinal support Support 2 technical support tips before contacting telephone jack 10 telephone support transferring files From old computer 73 74 settings from old computer 73 troubleshooting add in cards 79 84 audio 98 cable modem 91 cards 79 84 CD drive 79 82 dial up modem 92 dial up modem speed 93 diskette drive 81 display 82 DSL modem 91 DVD drive 79 82 Ethernet network 83 faxes 94 files 84 general guidelines 78 hard drive 85 Internet connection 85 93 keyboard 87 LCD panel 82 memory 91 memory card reader 91 monitor 82 mouse 95 network 83 96 passwords 96 power 96 111 111 www uk gateway com printer 97 safety guidelines 78 screen 82 screen area 82 screen resolution 82 sound 98 technical support 111 telephone support 111 Web site connection speed 86 Windows Media Center 87 turning off computer 7 17 18 turning on computer 7 16 tutoring fee based 112 TV tuner card 9 U uninterruptible powe
56. ese keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad NUM Lock is turned on 21 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the eft and right buttons on the mouse to select objects on the display 22 www uk gateway com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Move the pointer on the computer display Select an object on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the display Move an object on the computer display Do this 4 mit
57. ete everything on your hard drive and re install all factory software IF you can still run Windows a Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens b Click Recovery then click Next Your computer restarts IF you cannot run Windows a Turn on or restart your computer b While the computer is starting up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the computer and try again Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens Select a language and keyboard layout then click Next Click the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens Click Restore Application The Welcome to Gateway System Recovery window opens Click Next 109 8 10 CHAPTER 6 Troubleshooting To perform a recovery with data backup recommended click Recovery with automatic data backup then click Next Na Important Before your hard drive is recovered your personal files will be automatically backed up to c backup OR To perform a full factory recovery without data backup click Full factory recovery then click Next A Caution
58. ey on your keyboard A list of valid boot devices appears Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions After Windows is completely re installed use the software and driver recovery discs you created to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 104 C Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer follow these recommendations before contacting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power IF you use a surge protector make sure that it is turned on IF a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely IF you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it IF you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources IF you have how to questions about using a program see e Online Help e Printed documentation e The Microsoft Windows documentation e The software publisher s Web site See the troubleshooting section of this chapter 111 CHAP
59. g DVDs accessing data and recording video and data to CDs and double layer DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity 25 CHAPTER 3 Setting Up and Getting Started IF hod optical drive has Yourdrivetype Use your drive for this logo i DVD RAM RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing lt audio CDs playing DVDs Blu ray DiE playing Blu ray Discs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and Blu ray discs HD DVD Installing programs playing audio CDs playing DVDs and HD DVDs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and HD DVD discs Playing discs 26 Playing a CD Pa Important Some music CDs have copy protection software You may not be able to play these CDs on your computer A standard compact disc CD can hold an entire album of digital songs and can be played on a CD player or your computer s CD drive Use a music program or Windows Media Player on your computer to e Play music CDs e Create MP3 music files from your music CDs e Edit music track information e Us
60. ide extra back support 13 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury From repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a variety of tasks Preparing power connections Protecting from power source problems Q Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector IF you have a telephone modem use a surge protector that has a modem jack IF you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them f
61. ile and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them IF you use your computer several hours every day you probably want to run Error checking once a week IF you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab Te roe l rn Re tow re fone tee 68 www uk gateway com 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Ha Important Error checking cannot scan a drive while the drive is being used IF you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer IF you see this prompt click Schedule disc check After Windows has finished checking the drive for errors it provides a summary of the problems that it found A Correct any problems that are found by following the on screen instructions 5 Click OK Help CEE For more information about checking the hard drive for errors click Start then click Help and Support Type checking for disk errors in the Search Help box the
62. ilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these keys to move the cursor up down right or left Press these keys to type numbers when the numeric keypad NUM LOCK is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Sleep button Function keys Audio playback Application buttons buttons Indicators 20 Windows keys Application key Navigation keys Numeric keypad Feature Icon Sleep button C Function keys Application buttons Audio playback buttons Indicators Windows keys Bey DD Application key m AS Editing buttons Navigation keys Numeric keypad www uk gateway com Description Press this button to activate your computer s Sleep power saving mode Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch the calculator program Press these buttons to play your audio files and to adjust the volume Show if your Num Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the Function Press one of th
63. in was emptied before you try to restore a File the File cannot be restored R You need to restore your computer to a working condition e See Recovering your system on page 99 Floppy drive See Diskette drive on page 81 84 Hard drive www uk gateway com You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Deleting unnecessary files on page 67 Help C For more information about file management click Start then click Help and Support Type the phrase file management in the Search Help box then press ENTER Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Al Caution All deleted files will be lost when you empty the Recycle Bin Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 68 The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your computer If your compu
64. ion 69 front bezel removing 39 replacing 39 function keys 19 21 G Gateway contact information 3 model number 3 113 serial number 3 113 Support 2 Gateway Recovery Center re installing drivers 103 re installing programs 103 re installing software 103 H hard drive adding 49 backing up files 70 checking for errors 68 checking for free space 66 defragmenting 69 deleting files and folders 67 removable 7 replacing 49 scanning for errors 68 troubleshooting 85 HD DVD drive 128 Index locating 7 HD DVD playing 27 recording 28 headphone jack 7 9 heat sink replacing 51 Hibernate mode 7 hot swapping 33 l IBM Microdrive 29 IEEE 9 IEEE 1394 port 7 9 33 indicators Caps Lock 20 21 Num Lock 20 21 numeric keypad 20 21 power 7 Scroll Lock 20 21 installing battery 55 devices 33 digital camera 33 digital video camera 33 front bezel 38 memory 43 peripheral devices 33 printer 33 scanner 33 side panel 37 system battery 55 Internet buttons 19 21 troubleshooting 85 93 jacks audio left 7 audio right 7 See connections video 7 K keyboard www uk gateway com buttons 19 20 cleaning 63 features 19 20 PS 2 port 8 troubleshooting 87 USB port 7 9 keys and buttons application 20 21 arrow 20 21 audio playback 19 21 directional 20 21 editing 19 21 function 19 21 Internet 19 21 mouse 22 navigation 20 21 numeric 20 21 sleep 21 Windows 20 21 L labels Microsoft Ce
65. is much faster than turning on your computer after it has been turned completely off 17 CHAPTER 3 Setting Up and Getting Started gt To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power 2 To wake your computer press a key on the keyboard or press the power button If the computer remains in Sleep mode press the power button C gt To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep Shut Down 2 To completely disconnect all power such as for servicing internal components also disconnect the power cord a Restarting rebooting your computer IF your computer does not respond to keyboard or mouse input you may need to restart reboot your computer gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart Sleep 18 2 www uk gateway com IF your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on a Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard a
66. k For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search options click Help R 75 76 CHAPTER 5 Maintaining Your Computer 6 Troubleshooting e Safety guidelines e First steps e Troubleshooting e Recovering your system e Telephone support CHAPTER 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Q Warning Never open your computer case while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 36 Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if e Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 78 IF you have problems with your computer try these things first e Make sure that the power cord is connected to your computer and an AC power outlet and that the power outlet is supplying power e IF you use a power strip or surge pro
67. ke sure that the slot is empty or you could damage the card reader gt To insert a memory card 1 Insert the memory card into the appropriate memory card slot Z To access a file on the memory card click Start then click Computer Double click the drive letter for example the E drive then double click the file name E gt To remove a memory card e Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot A Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking You could lose data Also remove the memory card from the reader before you turn off the computer VA Important Do not use the remove hardware icon in the taskbar to remove the memory card or you will have to restart the computer to re enable the memory card reader 29 CHAPTER 3 Setting Up and Getting Started Using the diskette drive The optional diskette drive not available on all systems uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Your computer s diskette drive may look different Drive activity light Diskette slot Eject button gt To load a diskette 1 Insert the diskette into the diskette drive with the label facing up Z To access a file on the diskette click Start then click Computer Double c
68. king up your computer NI Tip ma For more information about changing the power button mode see the Customizing chapter in your online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes IF your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it up IF the computer remains in Sleep mode press the power button Turning off your computer Q Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods Na Important IF for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state
69. kling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location IF you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed IF reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 85 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other Factors such as lin
70. l mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www uk gateway com Opening the case Your computer case provides easy access to internal components Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening the case gt To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 36 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Loosen the two captive thumbscrews on the back edge of the side panel These screws cannot be removed 5 Slide the side panel toward the back of your computer then pull the panel away from your computer 37 CHAPTER 4 Upgrading Your Computer Removing the front bezel gt To remove the front bezel 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 Press the three bezel retention tabs then swing the left side of the bezel away from the computer and remove it Tabs 38 www uk gateway com Closing the case Replacing the Front bezel gt To replace the front bezel 1 Slide the tabs on the
71. l the plastic tabs away from the sides of the memory module and remove it OR IF you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank on 7 wT 43 44 O os Le N CHAPTER 4 Upgrading Your Computer Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Replace the side panel by following the instructions in Replacing the side panel on page 40 Return your computer to its upright position Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears Click Start right click Computer then click Properties The amount of memory in your computer is displayed a www uk gateway com Adding or replacing an optical disc drive ig Tools You need a Phillips screwdriver to add or replace a CD or DVD drive gt To add replace an optical drive 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 Remove the front bezel by following the instructions in Removing the front bezel on page 38 P Important The color and shape of your replacement drive s front cover may vary from your original drive 3 IF you are
72. lick the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the eject button E Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls e IF you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 E 30 www uk gateway com gt To adjust the volume from Windows 1 2 3 A Click CB Volume on the taskbar The volume control slider opens Click and drag the slider up to increase volume and down to decrease volume To mute the volume click R Mute To restore volume click it again To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices amp Volume Mover Device Device Appixkatons Speakers OT Sounds 2 4 di Y Tip my Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds 31 CHAPTER 3 Setting Up and Getting Started 5 Click X in the top right co
73. lso has status indicators that show which keyboard feature is active Function keys Editing buttons Feature Editing buttons Function keys Internet buttons Audio playback buttons Internet buttons Icon Windows keys Indicators Audio playback buttons Navigation keys Internet buttons Ga be a U U gt s L i U a a Application key Directional keys Numeric keypad Description Press these buttons to copy cut and paste Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page or search or e mail programs Press these buttons to play your audio files and to adjust the volume 19 Feature Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad CHAPTER 3 Setting Up and Getting Started Icon B Description Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open ut
74. lting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make provements in this manual and the products it describes at any time without notices or obligation www uk gateway com Trademark acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless ees authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 123 APPENDIX A Legal
75. mpatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error checking on the diskette For more information see Checking the hard drive for errors on page 68 If errors are detected and corrected try using the diskette again You see an Access Denied or Write protect error message e Move the write protection tab in the upper right corner of the diskette down unprotected e The diskette may be full Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message e Delete unnecessary files on the diskette e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error Checking on the diskette For more information see Checking the hard drive for errors on page 68 You see a Non system disk or Disk error error message e Eject the diskette from the diskette drive then press ENTER e Make sure that the diskette you are using is IBM compatible 81 CHAPTER 6 Troubleshooting The diskette drive LED is lit continuously e Remove the diskette from the drive IF the light stays on try restarting your computer Display The screen resolution is not correct e
76. mputer m Starting your computer gt To start your computer 1 Connect the power network mouse and keyboard cables to your computer according to the setup poster 2 Dress the power button on the front of your computer IF your computer does not turn on check the power cable connections Va Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed 3 Ifyou are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account A Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers IF you need to attach a peripheral device to the parallel or serial ports turn off your computer first See the documentation that came with each device for its setup instructions 16 www uk gateway com 5 To open your computer s Start menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows and Customizing Windows in your online User Guide C Wa
77. n the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada www uk gateway com Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits T d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring as
78. n press ENTER Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over Ny Tip my Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours 69 CHAPTER 5 Maintaining Your Computer gt To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens nea L L war de
79. ning program on your computer to copy tracks From a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more For more information about creating CDs and DVDs see your online User Guide Creating audio and video files You can create audio and music files either from scratch or from music CDs You can also create video files from home video For more information see your online User Guide Copying optical discs You can copy optical discs to make backups of your data For more information see your online User Guide Using the memory card reader 28 You can use the optional memory card reader to transfer pictures from a digital camera to your computer You can also use the memory card reader to transfer data between your computer and a device that uses memory cards such as a PDA MP3 player or cellular telephone Your computer s memory card reader may look different Activity indicator Memory card reader slots www uk gateway com Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Using amemory card A Caution Before inserting a memory card into a slot ma
80. ntation You will reconnect the cables after you install the new drive n Disconnect the hard drive cage fan cable from the system board 49 50 CHAPTER 4 Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer This screw cannot be removed Remove the hard drive cage from the computer IF you are replacing a drive remove the screws that secure the hard drive to the hard drive cage then slide the old hard drive out of the cage Hard drive screws top Hard drive screws bottom Hard drive screws top Hard drive screws bottom IF you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR IF you are adding a new drive set the jumper as instructed by the drive s user guide Slide the new hard drive into the cage then secure it to the cage using either the four screws you removed previously or mounting screws provided with your new drive 9 10 11 12 13 14 15 www uk gateway com Line up the tabs on the right side of the cage with the slots on the inside of the case then slide the cage into the case S R a a L D le T U l Hard drive cage tabs Slots on inside of case Tighten the cage thumbscrew then plug the hard drive cage fan cable back into the system board Connect the drive cables If you are replacing a drive use your notes from Step 2
81. nterlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to display the picture on the screen a standard interlaced analog TV will most likely Flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the computer functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a Fuller sharper picture and better display quality for viewing and using the computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your computer to output to a TV Your computer detects whether you are using a VGA or an S Video display device and automatically changes the display settings for the type of display device you are using For more information see the Gateway support Web site at www uk gateway com 89 90 CHAPTER 6 Troubleshooting You want to change display settings to get better TV or DVD image quality Adjust the display device brightness contrast hue and
82. oard CHAPTER 4 Upgrading Your Computer Preventing static electricity discharge 36 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Toucha bare metal surface on the back of the computer e Unplug the power cord and the modem and network cables Al Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid static causing surfaces such as carpeted floors plastic and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their meta
83. om old computer 73 MP3 player memory cards 28 multimedia adjusting volume 30 playing Blu ray 27 playing DVD 27 playing HD DVD 27 using Windows Media Player 27 MultiMediaCard 29 muting sound 30 navigation keys 20 21 network jack 10 15 troubleshooting 83 96 numeric keypad 20 21 indicator 20 21 0 opening computer case 37 files 23 folders 23 130 front bezel 38 programs 23 shortcut menu 23 optical connection 9 optical drive eject button 24 eject hole 24 indicator 24 inserting disc 24 locating drive 7 using 24 P Pad Lock indicator parallel port 9 33 password troubleshooting 96 PDA memory cards 28 peripheral devices 33 playing audio CD 26 Blu ray Disc 27 DVD 27 HD DVD 27 Plug and Play devices IEEE 1394 support for 33 USB support for 33 20 21 pointer moving 22 23 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 14 Standby Resume 7 troubleshooting 96 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer www uk gateway com installing 33 parallel port 9 setting default 97 troubleshooting 97 USB port 7 9 programs closing unresponsive 18 opening 23 recovery discs 101 104 re installing 99 100 PS 2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 28 optical discs 28 recovering defaults 109 drivers 99 100 p
84. operties 92 troubleshooting 92 troubleshooting connection speed 93 digital audio out 9 digital camera locating USB port digital video camera locating IEEE 1394 port DIMM See memory directional keys 20 21 Disk Cleanup 67 Disk Defragmenter 69 diskette troubleshooting 81 diskette drive 7 identifying 30 troubleshooting 81 using 30 display cleaning 63 troubleshooting 82 documentation User Guide 2 double clicking 23 dragging 23 drivers recovery discs 101 104 re installing 99 100 7 9 7 9 drives backing up files 70 CD 25 checking for errors 68 checking for free space 66 defragmenting 69 diskette 30 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 79 81 82 85 DSL modem 15 connecting 10 troubleshooting 91 DVD cleaning 64 copying 28 drive 25 inserting 24 playing 27 recording 28 troubleshooting 79 82 DVD drive adding 45 identifying 25 replacing 45 See also optical drive troubleshooting 79 82 E editing buttons 19 21 electrostatic discharge ESD 36 ergonomics 12 Error checking 68 Ethernet jack 10 Ethernet network connecting 15 jack 15 expansion card adding 53 replacing 53 external audio jack 9 10 F fan variable speed 16 faxes troubleshooting 127 94 files backing up 70 deleting 67 finding 75 opening 23 transferring 74 troubleshooting 84 types 74 finding files 75 files and folders 74 Firewire port 7 9 33 folders opening 23 fragmentat
85. options you should create a set of software and driver recovery discs as soon as possible For instructions see Preparing for software and device driver recovery on page 100 e IF only one or two items of software or hardware have stopped working correctly the problem may be solved by re installing the software or the hardware drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 100 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site e f re installing software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 106 e f nothing else has solved the problem and you want to return your system to factory condition see Recovering your system to its factory condition on page 109 IF you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a DVD compatible drive to use these options e To re install Windows using the Windows DVD see Recovering y
86. our system using the Windows DVD on page 110 e To re install your pre installed software and device drivers using recovery discs see Recovering pre installed software and drivers using recovery discs on page 104 99 CHAPTER 6 Troubleshooting Recovering pre installed software and drivers 100 You can perform a partial recovery by recovering the software and device drivers that were pre installed at the Factory IF you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your computer you should create your own set A Caution Although you may not be expecting to need recovery discs we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity www uk gateway com You should create a set of discs for recovering your pre installed software and device drivers in case
87. own as Firewire Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time ke Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search Help box then press ENTER Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions 33 34 CHAPTER 3 Setting Up and Getting Started 4 Upgrading Your Computer e Preventing static electricity discharge e Opening the case e Closing the case e Replacing the color panel e Installing memory e Replacing the system battery e Adding or replacing an optical disc drive e Replacing the memory card reader e Adding or replacing a hard drive e Replacing the heat sink and processor e Adding or replacing an expansion card e Replacing the system b
88. r supply UPS 14 updating Windows 64 UPS 14 USB port V video playing 27 video jack 7 voltage checking selection 15 selection switch 15 volume adjusting 30 adjusting dial up modem 95 controls 30 muting 30 troubleshooting 98 W waking computer 17 Windows Product Key Code 3 7 9 33 Windows Easy Transfer 73 Windows key 20 21 Windows Media Center troubleshooting 87 Windows System Restore 99 creating restore point 108 Windows Update 64 wired Ethernet troubleshooting 83 working safely 12 X xD 29 Z Zip drive 70 133 134 MAN GERSHWIN UK REF R1 2 07 8512243
89. rner of the window to close it CEE For more information about adjusting the volume click Start then click Help and Support Type adjusting volumein the Search Help box then press ENTER Configuring the audio jacks IF the back of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks gt To configure the audio jacks Shortcut Start gt Control Panel gt Hardware and Sound gt Advanced 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Sound the Playback tab then click Configure OR IF your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon W on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup E 32 www uk gateway com Installing a printer scanner or other device Na Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your computer has one or more of the following ports IEEE 1394 also kn
90. rocedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive All Gateway systems e vipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation rertormance Standard Should the unit ever need servicing contact an authorized service location 119 APPENDIX A Legal Notices Television antenna connectors protection for systems fitted with TV cable TV tuner cards 120 External television antenna grounding Va Important The instructions are for the person who installs cable to the system Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to
91. rograms 99 100 software 99 100 system 99 Windows 99 with Gateway Recovery Center 103 with Windows DVD 110 with Windows System Restore 106 recovery discs creating 100 101 drivers 101 104 programs 101 104 software 101 104 using 104 re installing defaults 109 drivers 99 100 programs 99 100 software 99 100 Windows 99 with Gateway Recovery Center 103 with Windows DVD 110 with Windows System Restore 106 removable hard drive 7 removing files and folders 67 resetting computer 18 restarting computer 18 restoring defaults 109 drivers 99 100 files from Recycle Bin 84 programs 99 100 software 99 100 system 99 Windows 99 with Gateway Recovery Center 103 with Windows DVD 110 with Windows System Restore 106 Resume mode 7 right clicking 23 S S PDIF out 9 safety avoiding repetitive strain 14 general precautions 116 guidelines for troubleshooting 78 posture 14 reducing eye strain 13 setting up computer 13 sitting at computer 12 14 static electricity 36 scanner installing 33 screen troubleshooting 82 screen objects getting information 23 moving 23 131 Index selecting 23 Scroll Lock indicator 20 21 scroll wheel 23 Secure Digital 29 serial number 3 113 serial port 33 setting up safety precautions 116 settings transferring 73 74 shortcut menus accessing 23 shortcuts opening menu 23 shutting down computer 17 18 side panel removing 37 replacing 37 sleep button 21 sle
92. rom reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 14 www uk gateway com Checking the voltage selection A Caution IF you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 The power supply a component built into your computer provides power to the system board add in cards and peripheral devices The power supply s voltage selection for your location is typically set at the Factory but you can change it to match the electrical service available in your usage area such as while in another country Use the power selection switch on the back of your computer to set the voltage to 115V or 230V gt To set the voltage selection switch 1 Disconnect your computer s power cable
93. rtificate of Authenticity 3 model number 3 113 serial number 3 113 LCD panel cleaning 63 troubleshooting 82 lights See indicators line in jack 9 10 line out jack 9 maintenance backing up files 70 BigFix 65 checking for drive errors 68 checking hard drive space 66 cleaning case 62 cleaning CD 64 cleaning computer display 63 cleaning computer screen 63 cleaning DVD 64 cleaning keyboard 63 cleaning monitor 63 cleaning mouse 63 cleaning optical disc 64 defragmenting 69 deleting files 67 extending computer life 61 suggested schedule 60 using Task Scheduler 72 media card reader 7 media reader See memory card reader memory adding 43 installing 43 replacing 43 troubleshooting 91 memory card reader 7 inserting card 29 locating 6 memory card types supported 29 removing card 29 replacing 47 using 28 Memory Stick 29 microphone jack 7 9 Microsoft Certificate of Authenticity 3 model number 3 113 modem cable 15 connecting 16 dial up 16 DSL 15 jack 16 modem jack 10 monitor cleaning 63 troubleshooting 82 mouse buttons 22 changing settings 23 129 Index cleaning 63 clicking 23 double clicking 23 moving pointer 22 23 moving screen objects 23 opening files Folders and programs 23 pointer 22 PS 2 port 9 right clicking 23 scroll wheel 23 selecting screen objects 23 troubleshooting 95 USB port 7 9 moving files From old computer 73 74 pointer 22 23 screen objects 23 settings fr
94. s after adding paper E For more information about printer troubleshooting click Start then click Help and Support Type the phrase printer troubleshooter in the Search Help box then press ENTER You are not getting sound from the speakers e Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 e Make sure that mute controls are turned off For more information see Adjusting the volume on page 30 e IF you are using external speakers e Make sure that the speakers are turned on e See the speaker setup poster to check your speaker connections e Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 32 ke Help For more information about sound troubleshooting click Start then click Help and Support Type the phrase sound troubleshooter in the Search Help box then press ENTER www uk gateway com Recovering your system You can solve most computer problems by following the information in Troubleshooting on page 79 or in the technical support pages at www uk gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions WN Caution To prepare your computer for additional system recovery
95. s and exit the BIOS Setup utility E www uk gateway com Replacing the system board gt To replace the system board 1 2 7 8 Remove the side panel by following the instructions in Removing the side panel on page 37 Remove all expansion cards by following the directions in Adding or replacing an expansion card on page 53 Remove all memory modules by following the directions in Installing memory on page 43 Disconnect all the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board SW Tip mw You can label each cable with tape to make it easier to re connect them later Remove the four screws that secure the power supply to your computer then slide it out of your computer Remove the eight system board screws Screws Screws Lift the system board up and out of the case Align the new system board on the screw holes in the case then secure it into the case with the screws 57 58 10 11 12 13 14 CHAPTER 4 Upgrading Your Computer IF your replacement system board does not include a processor remove the processor from the old system board by following the directions in Replacing the heat sink and processor on page 51 then install it and the heat sink into the new system board by following the directions in the same procedure Slide the power supply back into the
96. s many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive icon 3 Double click the Documents or My Documents folder The My Documents window opens and displays many of your saved personal data files A Copy your personal data files to removable media or to another computer on your network E 74 www uk gateway com Finding other files Use Windows Find or Search to locate other personal data files For more information see Using Windows in your online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then clic
97. s of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly A recoverable recyclable and reusable You can do your part for the environment by following these simple steps When vour electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling ln some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area e If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friend y actions by understanding and using the energy saving features of this product
98. se on page 37 For more information about your Ethernet card see the documentation that came with your Ethernet card 83 CHAPTER 6 Troubleshooting Your Ethernet network is running slower than you expect e IF your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed Expansion cards The computer does not recognize an expansion card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your expansion card e Reseat the card File management ke Help For more information about restoring deleted files click Start then click Help and Support Type the keyword phrase System Restore in the Search Help box then press ENTER A file was accidentally deleted IF a File was deleted while holding down the SHIFT key the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from IF the Recycle B
99. signed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules 117 118 APPENDIX A Legal Notices FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the prod
100. sociated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to he pene that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement Warning Use of controls or adjustments or performance of p
101. sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the retention bracket and lever to their locked position 10 11 www uk gateway com IF this is a new heat sink remove the strip on the heat sink that covers the gray thermal grease IF you are re using a heat sink use rubbing isopropyl alcohol to remove the old thermal grease then re apply a small bead of thermal grease about the size of a pea to the surface that contacts the processor Place the heat sink and fan assembly on the processor then tighten the screws that secure it to the system board Connect the heat sink fan cable to the system board Replace the side panel by following the instructions in Replacing the side panel on page 40 E Adding or replacing an expansion card gt To add or replace an expansion card 1 2 Remove the side panel by following the instructions in Removing the side panel on page 37 If you are replacing an expansion card disconnect any cables that are attached to the card noting their locations and orientation You may need to reconnect the cables after you install the new card Open the card retention lever 53 54 A CHAPTER 4 Upgrading Your Computer IF you are replacing an expansion card remove the old card You can slightly
102. tector make sure that it is turned on e If a peripheral device does not work make sure that all connections are secure e Make sure that your hard drive is not full e If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem e IF you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction e IF an error occurs in a program see the program s printed documentation or the online help Help CES For more information about troubleshooting click Start then click Help and Support Type the keyword phrase troubleshooting in the Search Help box then press ENTER www uk gateway com Troubleshooting Troubleshooting topics are listed in alphabetical order Add in cards See Expansion cards on page 84 Audio See Sound on page 98 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive IF you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 25 Your computer may be experiencing some temporary memory problems Shut down and restart your compu
103. ter Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning optical discs on page 64 Restart your computer then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts Make sure that the IDE controllers are enabled Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver 79 80 CHAPTER 6 Troubleshooting An audio CD does not produce sound Make sure that the disc label is Facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 30 IF you have external speakers attached make sure that the speakers are turned on and that the cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 64 Reinstall the appropriate device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 25 Make sure that the disc label is facing up th
104. ter has been subjected to static electricity or physical shock you may need to reinstall the operating system See Recovering your system on page 99 You see a Non system disk or disk error error message Internet Eject the diskette from the diskette drive then press ENTER See also Modem dial up on page 92 85 86 CHAPTER 6 Troubleshooting You cannot connect to the Internet IF you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly OR IF you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 92 CEE For more information about troubleshooting Internet connections click Start then click Help and Support Type the phrase troubleshooting connections in the Search Help box then press ENTER You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL
105. the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center is best viewed on computer displays Other types of display devices including retail TVs may provide lower quality video IF you did not order a display device when you purchased your computer a progressive scan display device with a VGA input is the best choice Quality of video source The quality of the video signal coming into the computer has an affect on the video quality The video displayed from Media Center is only as good as the source video signal Cable digital cable and satellite usually provide better quality than an antenna Type of connection used You can connect the computer video output to a TV However the connection type has an affect on the video quality The Media Center has two video outputs e WGA IF your TV includes a VGA port connect the VGA cable from the computer s VGA monitor port to the TV s VGA In port for the best quality Many TVs do not have a VGA port e Video If your TV does not have a VGA port but includes an S Video port connect the S Video cable from the computer s S Video Out port to the TV s S Video In port S Video display quality is usually good for TV images The display quality for the computer functions however is not as good as VGA output S Video display output is not optimized for computer video display Quality of video cables
106. tic Tool e Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer restarts and runs the memory diagnostics You see a Not enough memory error message e Close all programs then restart your computer Memory card reader Drive letters for the memory card slots do not appear in the Computer window e The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray Reboot your computer and your card reader will be re installed Modem cable or DSL My computer cannot connect to the Internet e Make sure that your modem is connected to the network jack NY Tip ma For the location of your network jack see your setup poster or Back on page 8 e See the documentation that came with your modem for additional troubleshooting information 91 CHAPTER 6 Troubleshooting Modem dial up See also Internet on page 85 92 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then ch
107. ting Up and Getting Started e Working safely and comfortably e Preparing power connections e Connecting to a broadband modem or network e Connecting a dial up modem e Starting your computer e Turning off your computer e Restarting rebooting your computer e Using the keyboard e Using the mouse e Using optical drives e Using the memory card reader e Using the diskette drive e Adjusting the volume e Configuring the audio jacks e Installing a printer scanner or other device nnii CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain e Keep hands and arms parallel to the floor e Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 12 www uk gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes R
108. to the software and hardware on your computer For information on running Windows Update see Windows Update in your online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in your online User Guide ke Help For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press ENTER www uk gateway com Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial E 65 CHAPTER 5 Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space K To check hard drive space Shortcut Start gt Computer gt right click drive gt Properties 1 Click Start then click Computer The Computer window opens 66 www uk gateway com 2 Right click
109. topics e Help and technical support e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Playing and recording media e Networking gt To access your User Guide e Click Start All Programs then click Gateway Documentation E www uk gateway com Gateway contact information The label on the top of your computer contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance Online Support North American based Telephone Tech Support Tech Support Hours Serial number Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows Windows Vista Lra c wiDVDP OEMAct AUER HLR rn wenan ty iaig Microsoft gt W146 OM D RTT as pear toy HJY DA W667 N DT TRT 1 e405 CHAPTER 1 About This Reference 2 Checking Out Your Computer e Front e Back CHAPTER 2 Checking Out Your Computer Front Memory card reader Power button power indicator USB ports DVD CD drive DVD CD drive optional
110. uct This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Q Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device IF requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To b
111. ues in the menus and submenus then exit from the utility A Caution Any custom BIOS settings you have made will be lost when you remove the system battery All settings will return to their factory defaults Shut down your computer Remove the side panel by following the instructions in Removing the side panel on page 37 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 55 56 10 11 12 13 14 15 CHAPTER 4 Upgrading Your Computer Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Na Important Your computer s battery location may vary from the illustration below Battery release tab Push the battery release tab The battery pops out of the socket Make sure that the positive side of the new battery is facing up usually the side that the battery type and model number are etched into then press the battery into the socket until it snaps into place Replace the side panel by following the instructions in Replacing the side panel on page 40 Reconnect all external cables and the power cord Turn on your computer While your computer starts press and hold the F1 key The main menu of the BIOS Setup utility opens In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your setting
112. ve the front bezel by following the instructions in Removing the Front bezel on page 38 Va Important The color and shape of your replacement card reader s front cover may vary from your original card reader 3 Slide the top bezel toward the front of the computer about 3 4 inch then remove it from your computer A Remove the two screws that secure the card reader to the computer Screws 47 48 5 10 CHAPTER 4 Upgrading Your Computer Unplug the cable from the back of the card reader then slide the card reader toward the Front of your computer N P v Slide the new card reader into place then secure it with the two screws you removed previously Plug the cable into the card reader Place the top bezel on top of the computer then slide bezel toward the back of the computer until it clicks into place Reinstall the bezel by following the instructions in Replacing the front bezel on page 39 Reinstall the computer case s side panel by following the instructions in Replacing the side panel on page 40 www uk gateway com Adding or replacing a hard drive gt To add or replace a hard drive Y Tools You need a Phillips screwdriver to add or replace a hard drive 1 2 3 Remove the side panel by following the instructions in Removing the side panel on page 37 Disconnect and label all hard drive cables noting their locations and orie
113. where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With IS help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 122 Copyright 2007 Gateway Inc All Ri Pts Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ateway The information in this manual has been catelul checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www uk gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resu

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