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Gateway FX530XG User's Manual

1. 0 0 e eee eee 48 Chapter 5 Upgrading Your Computer 49 Preventing static electricity discharge 50 Opening the case fwise cae chen sd caw nunne nnne 51 Removing the side panel 2 0 008 51 Removing the front bezel 0 02 000 53 Closing the case c45 cca es ea seaw eae eda ee ees hk 54 Replacing the front bezel 2 200 54 Replacing the side panel 0 2 ee eee eee 54 Adding or replacing memory 2 2 e ees 55 Replacing the system battery 0c eee ee eee 57 Adding or replacing an optical disc drive 59 Replacing the memory card reader 00 60 Adding or replacing a hard drive 62 Replacing the front fan 4c sg ed acne Sateen ele os 65 Replacing the rear fan 3 bance cov eec aed tee aeeen ve 67 www gateway com Replacing the power supply 2 0 e eee eee eee 69 Replacing the heat sink and processor 70 Replacing the I O board eee eee eee eee 72 Adding or replacing an expansion card 74 Replacing the system board 0 cece eee eee 76 Chapter 6 Maintaining Your Computer 83 Setting up a maintenance schedule 00 84 Caring for your computer 0 e cece eee ee eens 85 Cleaning your computer 0c cece cece eens 86 Cleaning the exterior 2 ee eee eee ee
2. CES For more information about adjusting the volume click Start then click Help and Support Type adjusting volumein the Search Help box then press ENTER 31 CHAPTER 3 Setting Up and Getting Started Configuring the audio jacks IF the back of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks gt To configure the audio jacks Shortcut Start gt Control Panel gt Hardware and Sound gt Advanced 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Sound the Playback tab then click Configure OR IF your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon Y on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup a 32 www gateway com Installing a printer scanner or other device Na Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your computer has one or more of the following ports IE
3. Press the arrow keys to select the Performance tab Press the arrow keys to highlight Set Processor Multiplier then press ENTER Press the minus or plus key repeatedly to adjust the multiplier then press ENTER 47 10 11 12 13 14 15 16 CHAPTER 4 Advanced Hardware Setup Press F10 to exit BIOS then press Y to accept the changes The screen displays the message Turn off power and reinstall the jumper in Normal mode position Turn off the computer Disconnect the power cord and follow all anti static precautions Return the jumper to the Normal position bridging pins 1 2 Close the computer case Reconnect the power cord Turn the computer on IF the jumper is in the correct position and the multiplier is low enough your computer should start normally a Setting up multiple monitors To set up multiple monitors see the Customizing chapter in your online User Guide 48 5 Upgrading Your Computer e Preventing static electricity discharge e Opening and closing the case e Adding or replacing memory e Replacing the system battery e Adding or replacing an optical disc drive e Replacing the memory card reader e Adding or replacing a hard drive e Replacing the front fan e Replacing the rear Fan e Replacing the power supply e Replacing the heat sink and processor e Replacing the I O board e Adding or replacing an expansion card e Replacing the system board 49
4. Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless ees authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 147 APPENDIX A Legal Notices 148 Index A AC power connector 10 accessories safety precautions 141 activity indicators See indicators application buttons 21 application key 20 21 arrow keys 20 21 audio audio in jack 9 center speaker jack 9 configuring jacks 32 front speaker jack 9 headphone jack 9 line in jack 9 line out jack 9 microphone
5. status 46 setting up 39 RAIDO 39 RAID 1 40 RAID 10 41 42 RAID5 41 RAM See memory rebooting computer 18 recordable drive 6 recording audio files 28 optical discs 28 recovering defaults 132 drivers 123 programs 123 software 123 system 122 Windows 123 with Gateway Recovery Center 126 with Windows DVD 133 with Windows System Restore 129 recovery discs creating 124 drivers 124 127 programs 124 127 software 124 127 using 127 re installing defaults 132 drivers 123 programs 122 123 software 122 123 Windows 122 123 with Gateway Recovery Center 126 with Windows DVD 133 with Windows System Restore 129 removing files and folders 91 resetting computer 18 restarting computer 18 restoring defaults 132 drivers 123 files from Recycle Bin 107 programs 123 software 123 system 122 Windows 123 with Gateway Recovery Center 126 with Windows DVD 133 155 Index with Windows System Restore 129 Resume mode 6 right clicking 23 S S PDIF out 10 safety avoiding repetitive strain 14 general precautions 140 guidelines for troubleshooting 102 posture 14 reducing eye strain 13 setting up computer 13 sitting at computer 12 14 static electricity 50 scanner installing 33 screen troubleshooting 105 screen objects getting information 23 moving 23 selecting 23 Scroll Lock indicator 20 21 scroll wheel 23 Secure Digital 29 serial number 3 serial port 10 33 setting up safety precau
6. www gateway com Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radi dlectrigues d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility d
7. Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation Fan slots IF these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power 85 CHAPTER 6 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit e A soft lint free cloth e An aerosol can of air that has a narrow straw like extension e Cotton swabs e An optical disc drive cleaning kit Cleaning the exterior 86 O Warning When you shut down your computer the power turns off but some electrical current still flows through it To avoid possible injury from electrical shock unplug the power cord modem cable and network cable from the wall outlets e Always turn off your computer and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components e Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your
8. CHAPTER 5 Upgrading Your Computer 3 Find the memory module banks on your system board Channel B slot 0 Channel A slot 1 4A IF you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it IF you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank Make sure that you install modules of the same type into both slots of a memory channel bank 5 Align the notches on the new DIMM with the notches on the memory module bank then press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Return your computer to its upright position www gateway com 7 Replace the side panel by following the instructions in Replacing the side panel on page 54 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts and the Windows desktop appears 10 Click Start right click Computer then click Properties The amount of memory in your computer is displayed a Replacing the system battery Q Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to local hazardous materials regulations If the computer c
9. DVD RAM DVD R DVD RW and Blu ray discs HD DVD Installing programs playing audio CDs playing DVDs and HD DVDs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and HD DVD discs Playing discs 26 Playing a CD Na Important Some music CDs have copy protection software You may not be able to play these CDs on your computer A standard compact disc CD can hold an entire album of digital songs and can be played on a CD player or your computer s CD drive Use a music program or Windows Media Player on your computer to e Play music CDs e Create MP3 music files from your music CDs e Edit music track information e Use your music files to build a music library For more information about playing CDs see your online User Guide www gateway com Playing a DVD A Digital Versatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc DVDs can be played ona DVD player or a DVD drive equipped computer For more information about playing DVDs see your online User Guide Playing a Blu ray Disc Blu ray Disc is a high capacity optical disc that can store much more data than a DVD A dual layer Blu ray Disc can hold 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs
10. Environmental information Notices 139 APPENDIX A Legal Notices Important safety information 140 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label f your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the Factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a t
11. Gateway System Recovery starts and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens 6 Click Restore Application The Welcome to Gateway System Recovery window opens 7 Click Next 8 10 www gateway com To perform a recovery with data backup recommended click Recovery with automatic data backup then click Next Y Important Before your hard drive is recovered your personal files will be automatically backed up to c backup OR To perform a full factory recovery without data backup click Full factory recovery then click Next A Caution Continuing with the full factory recovery will delete everything on your hard drive Make sure that you have backed up any important files you want to save Click Yes then click Next The Factory image recovery window opens which shows you the progress of the system recovery When recovery is finished the Recovery is complete window opens Click Finish then click Restart Your computer restarts in its original factory condition You still need to reinstall any software that was not pre installed on your computer If you selected Recovery with automatic data backup in Step 8 you can find your backed up files in
12. H hard drive adding 62 backing up files 94 checking for errors 92 checking for free space 90 defragmenting 93 deleting files and folders 91 replacing 62 scanning for errors 92 troubleshooting 108 HD DVD drive 6 HD DVD playing 27 recording 28 headphone jack 7 9 152 heat sink replacing 70 Hibernate mode 6 hot swapping 33 l IBM Microdrive 29 IEEE 9 IEEE 1394 port indicators Caps Lock 20 21 Num Lock 20 21 numeric keypad 20 21 Scroll Lock 20 21 installing battery 57 CD drive 59 devices 33 digital camera 33 digital video camera 33 DVD drive 59 expansion card 74 front bezel 53 front fan 65 front I O panel 72 hard drive 62 heat sink 70 memory 55 memory card reader 60 peripheral devices 33 power supply 69 printer 33 processor 70 rear fan 67 scanner 33 side panel 51 system battery 57 system board 76 Internet buttons 19 21 troubleshooting 7 9 33 109 116 J jacks See connections www gateway com K keyboard buttons 19 20 cleaning 87 features 19 20 PS 2 port 10 troubleshooting USB port 7 10 keys and buttons application 20 21 arrow 20 21 audio playback 19 21 directional 20 21 editing 19 21 function 19 21 Internet 19 21 mouse 22 navigation 20 21 numeric 20 21 110 sleep 21 Windows 20 21 L labels Microsoft Certificate of Authenticity 3 model number 3 serial number 3 LCD panel cleaning 87 troubleshooting lights See indicators line in jack 9 line
13. SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You get a Download Error message when Media Center tries to update the Program Guide e You must be connected to the Internet to update the Program Guide Make sure that your Internet account is set up and connected to the computer For information about manually updating the Program Guide see your online User Guide Memory J Help For more information about troubleshooting memory errors click Start then click Help and Support Type the phrase memory error in the Search Help box then press ENTER You see a Memory error message e Use the Memory Diagnostic Tool to inspect your system memory gt To run the Memory Diagnostic Tool e Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer restarts and runs the memory diagnostics You see a Not enough memory error message e Close all programs then restart your computer Memory card reader 114 Drive letters for the memory card slots do not appear in the Computer window e The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray Reboot your computer and your card reader will be re installed www gateway com Modem cable or DSL My computer cannot connect to the Internet Make sure that your modem is connected to the network jack NJ Tip m
14. Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive lt xp x x X X X X X Back up files X X X Clean computer case and peripheral devices 84 www gateway com Caring for your computer To extend the life of your computer Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packaging materials Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty
15. m Replacing the I O board Lo Tools You need a Phillips screwdriver to replace the I O board gt To replace the front 1 0 board 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Remove the front bezel by following the instructions in Removing the front bezel on page 53 3 Remove the screw that secures the front I O assembly to the computer then remove the I O assembly Screw 72 4 So CO N SN www gateway com Remove the screw that secures the Front I O panel board to the computer then remove the I O panel board by pushing it toward the back of the computer Disconnect the cable from the old I O panel board and connect it to the new I O panel board Insert the new I O panel board into the computer then replace the screw Place the front I O assembly onto the computer then replace the screw Replace the front bezel by following the instructions in Replacing the front bezel on page 54 Replace the side panel by following the instructions in Replacing the side panel on page 54 73 CHAPTER 5 Upgrading Your Computer Adding or replacing an expansion card gt To add or replace an expansion card 1 Remove the side panel by following the instructions in Removing the side panel on page 51 Y Important Your computer hardware options and port locations may vary from the illustrations below 2 Loo
16. 2 Insert the other end of the network cable into a cable modem DSL modem or network jack E 15 CHAPTER 3 Setting Up and Getting Started Connecting a dial up modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or Fax documents gt To connect the modem 1 Insert one end of the modem cable into the modem jack J on the modem at the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 IF you want you can connect a telephone to the PHONE jack on the modem at the back of your computer m Starting your computer gt To start your computer 1 Connect the power network mouse and keyboard cables to your computer according to the setup poster 2 Press the power button on the front of your computer IF your computer does not turn on check the power cable connections Va Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan nois
17. 91 Disk Defragmenter 93 display cleaning 87 118 7 9 troubleshooting 105 documentation User Guide 2 double clicking 23 dragging 23 drivers recovery discs 124 127 re installing 123 drives backing up files 94 CD 25 checking for errors 92 checking for free space 90 defragmenting 93 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 103 105 108 DSL modem 15 connecting 9 troubleshooting DVD cleaning 88 copying 28 drive 25 inserting 24 playing 27 recording 28 troubleshooting DVD drive adding 59 identifying 25 replacing 59 See also optical drive troubleshooting 103 105 115 103 105 editing buttons 19 21 electrostatic discharge ESD 50 ergonomics 12 Error checking 92 Ethernet jack 9 Ethernet network connecting 15 jack 15 expansion card adding 74 replacing 74 external audio jack 9 F fan replacing 65 67 variable speed 16 faxes troubleshooting 117 files backing up 94 deleting 91 finding 99 151 Index opening 23 transferring 98 troubleshooting types 98 finding files 99 files and folders 98 107 Firewire port 7 9 33 folders opening 23 fragmentation 93 front bezel removing 54 replacing 54 Front I O panel replacing 72 function keys 19 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re installing drivers 126 re installing programs 126 re installing software 126
18. Bin icon then clicking Empty Recycle Bin Al Caution All deleted files will be lost when you empty the Recycle Bin e Save your files to another drive IF the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message e This may be the result of a defective area on the hard drive To fix hard drive problems run the error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 92 The hard drive cannot be accessed or you see a General failure reading drive C error message e If a diskette is in the diskette drive eject it and restart your computer e IF your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system See Restoring your computer on page 122 You see a Non system disk or disk error error message e Eject the diskette from the diskette drive then press ENTER 108 Internet www gateway com See also Modem dial up on page 115 You cannot connect to the Internet IF you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged i
19. CHAPTER 5 Upgrading Your Computer Preventing static electricity discharge 50 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Toucha bare metal surface on the back of the computer e Unplug the power cord and the modem and network cables Al Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid static causing surfaces such as carpeted floors plastic and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their metal mounting
20. Canada e The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library e This Reference Guide and your online User Guide e The software publisher s Web site te Help For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search Help box then press ENTER Tutoring 136 Answers by Gateway is a telephone service that provides answers to all of your How dol questions on Gateway computers For more information go to www gateway com answers www gateway com Training Gateway provides the following computer based training Resource Service description For more information Gateway A variety of courses and www gateway com training Learning tutorials are available on CD Libraries Select from several easy to use learning libraries Online More than 450 online courses www learnwithgateway com Trainingfrom are available from Learn With Learn With Gateway All you Gateway have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer 137 CHAPTER 7 Troubleshooting 138 A Legal Notices Important safety information Regulatory compliance statements
21. Gateway logo appears on the screen press F2 The BIOS Setup utility opens 3 Select the Advanced menu then select Drive Configuration Change the ATA IDE Mode to Enhanced 5 Change the SATA mode to RAID Press F10 then type Y to exit BIOS saving changes Now that RAID is enabled you can access the RAID setup 43 CHAPTER 4 Advanced Hardware Setup Creating a RAID volume Because RAID can be configured so many ways this procedure covers only the basics gt To configure RAID 1 Start or restart your computer During startup the RAID option screen appears NUmber and specifications of your drives may vary from the example ntel OTT RAID Volume Fined Hone de Type Status lt Wol 1D tu enter Configuration Utility 2 While the RAID option screen is open press CTRL i The Matrix Storage Manager opens Intel lt CR gt Matrix Storage Man r 5 1632 Tx Gopyright lt c 2003 5 Intel C H a Reserved 1 RAID Uo lunse Hone defined Phyoio 1 Bisha nde 3 Highlight 1 Create RAID Volume then press ENTER The Create Volume menu opens Intel R Matrix Storage Manayer option ROM v9 9 9 1032 ICHx Copyright lt C 2089 85 Intel Corporation ALL Rights Reserved i 1 Ente ing betvenn 1 and 16 characters in lenath that cay be ured fo uniquely identity the MID volumes This sana se concitive and Can not contain special characte tilChange TAB I Nexe TER cvious Mena ENTER I Se le
22. Legal Notices 139 aTe E the een eee Nees 149 1 About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information CHAPTER 1 About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may vary For all other computer information see your online User Guide For more information For more information about your computer visit Gateway s Support page at www gateway com or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics e Help and technical support e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Playing and recording media e Networking gt To access your User Guide e Click Start All Programs then click Gateway Documentation E www gateway com Gateway contact information The label on the s
23. Replace the side panel by following the instructions in Replacing the side panel on page 54 Reconnect all external cables and the power cord Turn on your computer a www gateway com Replacing the power supply ie Tools You need a Phillips screwdriver to replace the power supply gt To replace the power supply 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Disconnect the power supply cables from all components such as hard drives CD or DVD drives and the system board noting their locations and orientation You will reconnect the cables after you install the new power supply 3 Remove the three screws that secure the power supply to the computer Screws CO A BNQN 207 BNNJSR ANZA fe e A Slide the power supply away from the back of the computer then lift up 5 Install the new power supply into the case then install the three screws to secure the power supply to the case 6 Reconnect the power supply cables using your notes from Step 2 7 Replace the side panel by following the instructions in Replacing the side panel on page 54 E 69 CHAPTER 5 Upgrading Your Computer Replacing the heat sink and processor Lo Tools You need a Phillips screwdriver to replace the heat sink gt To replace the heat sink and processor 1 Remove the side panel by following the instructions in Removing th
24. Your Computer IF you are replacing a drive reconnect the drive cables using your notes From Step 3 IF you are installing a new drive follow the manufacturer s instructions for connecting it to the system board You can also refer to the following figure SATA 0 port SATA 1 port SATA 2 port SATA 3 port Replace the side panel by Following the instructions in Replacing the side panel on page 54 Reconnect all external cables and the power cord Turn on your computer IF you installed a new drive format and partition the drive according to the manufacturer s instructions available on the manufacturer s Web site Install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 122 C www gateway com Replacing the front Fan gt To replace the front fan 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Remove the fan cover by squeezing the top 1 and bottom 1 then pulling the cover 2 out o u INN 3 Disconnect the fan cable from the system board The location of the fan connection may vary so trace the fan cable from the fan to the system board 65 A 10 66 CHAPTER 5 Upgrading Your Computer Remove the fan mount by pressing in on the flat area 1 near the front then rotating the fan mount 2 back Slide the old f
25. and Sound then click the Printers category The Printers window opens 3 Right click the printer you want to use IF the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark e Wait until files have been printed before sending additional files to the printer e IF you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sa For more information about printer troubleshooting click Start then click Help and Support Type the phrase printer troubleshooter in the Search Help box then press ENTER 121 Sound CHAPTER 7 Troubleshooting You are not getting sound from the speakers e Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 e Make sure that mute controls are turned off For more information see Adjusting the volume on page 30 e f you are using external speakers e Make sure that the speakers are turned on e See the speaker setup poster to check your speaker connections e Make sure that the universal jacks are configured correctly For more information see Configurin
26. array drives When you add or replace a drive in an array the array begins rebuilding the drive gt To replace a failed RAID drive e Insert the new drive in the same drive slot as the failed drive Your new drive acts as a hot spare for the array E Getting help 46 For more information on RAID concepts configuration and maintenance search for RAID FAQ information on the Gateway Technical Support Web site www gateway com and the ntel Support amp Downloads Web site support intel com www gateway com Overclocking the processor IF your computer comes with an Extreme Edition CPU the CPU is unlocked which means its clock speed operating speed can be increased overclocked beyond the default processor speed Overclocking may result in system instability gt To change the clock speed of your processor 1 2 3 3C2 BIOS Config do not adjust Turn off your computer and disconnect the power cord Place your computer on its side with the side accesss panel facing up Follow the anti static precautions in Preventing static electricity discharge on page 50 Open the side panel and locate the jumper labeled J3C2 BIOS Config on the system board jumper 2B3 jumper Remove the jumper from its normal position bridging pins 1 2 then place it in the maintenance boot position bridging pins 2 3 Reconnect the power cord Turn on your computer The BIOS Setup utility opens
27. brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www gateway com Opening the case Your computer case provides easy access to internal components Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening the case gt To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 50 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer A Remove the security tape on the rear edge of the side panel 5 Remove the thumbscrew on the side panel cover For the location of the thumbscrew see Back on page 8 VA Important Your computer hardware options and port locations may vary from these illustrations 51 CHAPTER 5 Upgrading Your Computer 6 Lift the cover release lever then swing the side panel away from the computer 52 www gateway com Removing the front bezel gt To remove the front bezel e Push on the three spring tabs grasp the right side of the Front bezel then pull the bezel out and away from the case Spring tabs 53 CHAPTER 5 Upgrading Your Computer Closing
28. c backup E Recovering your system using the Windows DVD IF you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre installed software and device drivers gt To completely re install Windows 1 IF you can still run Windows back up your personal Files and create a set of software and driver recovery discs if you have not already done so For instructions see To create discs for recovering pre installed software and drivers on page 124 Insert the Windows DVD into one of your computer s DVD capable drives then turn on or restart your computer 133 CHAPTER 7 Troubleshooting When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions After Windows is completely re installed use the software and driver recovery discs you created to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 127 E Telephone support Before calling Gateway Customer Care 134 If you have a technical problem with your computer follow these recommendations before cont
29. can be played on a Blu ray compatible player or a Blu ray drive equipped computer For more information about playing Blu ray Discs see your online User Guide Playing an HD DVD HD DVD is a high capacity optical disc that can store much more data than a DVD A dual layer HD DVD can hold 30 GB of files about 14 hours of standard definition video or about 5 5 hours of high definition video HD DVDs can be played on an HD DVD compatible player or an HD DVD drive equipped computer For more information about playing HD DVDs see your online User Guide 27 CHAPTER 3 Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks From a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more For more information about creating CDs and DVDs see your online User Guide Creating audio and video files You can create audio and music files either from scratch or from music CDs You can also create video files from home video For more information see your online User Guide Copying optical discs You can copy optical discs to make backups of your data For more information see your online User Guide Using the memory card reader 28 You can use the optional memory card reader to transfer pictures from a digital camera to your computer You can also use the memory card reader to transfer data between
30. computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents www gateway com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 Ifyou spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again IF the keyboard does not work after it dries you may need to replace it a Cleaning the monitor WN Caution A flat panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners gt To clean the monitor e To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth e To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth E Cleaning the mouse IF the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To c
31. desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support 13 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury From repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a
32. e Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris e The mouse pad may have a printed or Fabric pattern on it that interferes with your mouse Try a different mouse pad Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Connecting to a broadband modem or network on page 15 or Ethernet on page 106 CEE For more information about network troubleshooting click Start then click Help and Support Type the phrase network troubleshooting in the Search Help box then press ENTER Passwords Your computer does not accept your password e Make sure that Caps Lock is turned off then retype the password 119 Power CHAPTER 7 Troubleshooting Your computer will not turn on Printer Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on IF your computer is plugged into a surge protector make sure that the surge protector is connected securely to a power outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the power cord is free from cuts or damage Replace any damaged cables The printer will not turn
33. jack 7 9 muting 30 rear speaker jack 9 recording 28 S PDIF jack 10 side speaker jack 9 subwoofer jack 9 troubleshooting 122 audio CD cleaning 88 audio in jack 9 audio playback buttons backing up files 94 battery replacing 57 bezel removing 53 replacing 54 BigFix 89 Blu ray 6 playing 27 19 21 recording 28 broadband connection 15 modem 15 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 troubleshooting 115 Caps Lock indicator 20 21 cards adding expansion 74 inserting memory card 29 installing memory card 29 removing memory card 29 replacing expansion 74 slots 28 troubleshooting add in card 107 troubleshooting Ethernet 106 troubleshooting expansion 107 troubleshooting memory card 114 types of memory cards supported 29 case closing 54 opening 51 cD cleaning 88 copying 28 inserting 24 playing audio 26 recording 28 troubleshooting 103 149 CD drive adding 59 identifying 25 locating drive 6 replacing 59 See also optical drive troubleshooting 103 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 88 case 86 CD 88 computer screen 87 DVD 88 keyboard 87 LCD panel 87 mouse 87 screen 87 cleaning CRT screen 87 clicking 23 clock speed 47 closing computer case 54 front bezel 54 unresponsive program 18 CompactFlash 29 configuring audio jacks 32 speakers 32 connecting cable
34. out jack 9 maintenance backing up files 94 BigFix 89 checking for drive errors 92 checking hard drive space 90 105 cleaning case 86 cleaning CD 88 cleaning computer display 87 cleaning computer screen 87 cleaning DVD 88 cleaning keyboard 87 cleaning monitor 87 cleaning mouse 87 cleaning optical disc 88 defragmenting 93 deleting files 91 extending computer life 85 suggested schedule 84 using Task Scheduler 96 media reader See memory card reader memory adding 55 installing 55 replacing 55 troubleshooting 114 memory card reader inserting card 29 locating 6 memory card types supported 29 removing card 29 replacing 60 using 28 Memory Stick 29 microphone jack 7 9 Microsoft Certificate of Authenticity 3 model number 3 modem cable 15 connecting 16 dial up 16 DSL 15 jack 16 modem jack 10 monitor cleaning 87 port 10 setting up multiple 48 troubleshooting 105 153 Index mouse buttons 22 changing settings 23 cleaning 87 clicking 23 double clicking 23 moving pointer 22 23 moving screen objects 23 opening files Folders and programs 23 pointer 22 PS 2 port 9 right clicking 23 scroll wheel 23 selecting screen objects 23 troubleshooting 119 USB port 7 10 moving files from old computer 97 98 pointer 22 23 screen objects 23 settings from old computer 97 MP3 player memory cards 28 multimedia adjusting volume 30 playing Blu ray 27 playing DVD 27 playing HD DVD 27 using Wind
35. player PDA cellular telephone or other devices into the memory card reader Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on Lights when the hard drive is active Component IEEE 1394 ports USB ports Headphone jack Microphone jack www gateway com Icon Description Plug IEEE 1394 also known as Firewire ED devices such as a digital camcorder into these 6 pin IEEE 1394 ports FireWire E Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports Plug powered analog front speakers an Q external amplifier or headphones into this jack This jack is color coded green Plug a microphone into this jack This jack is color coded pink Kap CHAPTER 2 Checking Out Your Computer Back Va Important Your computer s hardware options and port locations may vary from this illustration Power connector Cover release lever Case thumbscrew and Kensington lock slot Security tape 5 1 audio jacks S PDIF optical jack Ethernet network jack i T en USB ports IEEE 1394 FireWire port A P Digital coaxial audio jack Parallel port Serial port PS 2 mouse port PS 2 keyboard port Video card V tuner card Expansion slot cover thumbsc
36. point on page 131 pJ Help i For more information about using Microsoft System Restore click Start then click Help and Support Type windows system restore in the Search Help box then press ENTER gt To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens ae Cero 129 CHAPTER 7 Troubleshooting 2 Onthe left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens sre Revere Choose 4 meore pat Sette Restore s ret Change o drte mu of ros trara out Pa parm sierrstic Chek fe rertere pore Pui ma oet i vee et er Aa Sere ret ee poe Corre irat Tew Sek oa e aan Siia 7 yee cme 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4A Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer a 130 www gateway com Manually creating a restore point gt To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box o
37. tee er nena 107 File management 2c eee ee eee eee 107 Hard drive sass ee tata cay ee bak wale 108 temet senres neee n ea ete ng 2 dba e eA EE 109 Keyb ard So acs EN ee A E E E al aes 110 Media Center as enin iran e E goed a ee wet 111 MEMO 2c in ah Su hae eens ee 114 Memory card reader 0 e cece eee eee 114 Modem cable or DSL 0 ccc eee eee ee 115 Modem dial up 0 c cece eee eee eens 115 Monitor Lesce aes sei a Beco a whee deed ee 118 MOUSE SSA ors eA i AOC ee ee Aa SAY 119 NEEWOFKS sinees aceite ete eae ot ae Bi teed 119 PASSWONGUSS e 23 Sci ta aia ode Ghana Boba a o a a a 119 POWEF 2 02 osthe cee ceed iad s Wee eed a 120 Printet ena erareto A vido hee Re behead eesot 120 SOUNOMkowiseeecres Oreo hota se seek eae eee ooae en 122 Restoring your computer 0 cece eee eee eee 122 Recovering your system eee eee eee eee 122 Recovering pre installed software and drivers 123 Using Microsoft System Restore 0 129 Recovering your system to its factory condition 132 Recovering your system using the Windows DVD 133 Telephone Supports ivevinewcedewee eee heers cewek 134 Before calling Gateway Customer Care 134 Telephone numbers voy sce Ube eee teks so ees 135 Self Helpc ccui tons tater tosreeehid es tesa a seces 136 JWOMINGS s eanan a e eea a e E peewee e a 136 Training Sess eid a a ea A ia ET e see sat 137 Appendix A
38. the case Replacing the Front bezel gt To replace the Front bezel 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer Tabs and slots 2 Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place m Replacing the side panel gt To replace the side panel 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer Va Important Your computer hardware options and port locations may vary from this illustration 54 www gateway com 2 Insert the bottom edge of the side panel into the inside bottom edge of the computer then swing the side panel in toward the top of the computer to secure it into place 3 Replace the side panel thumbscrew A Reconnect the cables and power cord m Adding or replacing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 55 56
39. use the remove hardware icon in the taskbar to remove the memory card or you will have to restart the computer to re enable the memory card reader 29 CHAPTER 3 Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls e IF you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 C gt To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens I ag Muer d 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume click Mute To restore volume click it again 30 4 www gateway com To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices amp Volume Muer Device Devce Apphcatbons Speakers Windows Sounds di di NSW Tip a Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Click X in the top right corner of the window to close it
40. your computer and a device that uses memory cards such as a PDA MP3 player or cellular telephone Your computer s memory card reader may look different SO MMC SM MSIMS PRO CF MILRODRIVE Memory card reader slots Activity indicator www gateway com Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Using amemory card A Caution Before inserting a memory card into a slot make sure that the slot is empty or you could damage the card reader gt To insert a memory card 1 Insert the memory card into the appropriate memory card slot 2 To access a file on the memory card click Start then click Computer Double click the drive letter for example the E drive then double click the file name E gt To remove a memory card e Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot A Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking You could lose data Also remove the memory card from the reader before you turn off the computer VA Important Do not
41. 1 Click Start All Programs Accessories System Tools then click Disk Cleanup The Disk Cleanup dialog box opens Disk Cleanup Options Choose which files to dean up gt My files only Files from all users on this computer 2 Click one of the options 91 CHAPTER 6 Maintaining Your Computer e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted LEE For more information about keeping the hard drive free of unnecessary files click Start then click Help and Support Type disk cleanup in the Search Help box then press ENTER Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them IF you use your computer several hours every day you probably want to run Error checking once a week IF you use your computer less Frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check
42. EE 1394 also known as Firewire Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time J Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search Help box then press ENTER Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions 33 34 CHAPTER 3 Setting Up and Getting Started 4 Advanced Hardware Setup e Setting up your CrossFire video cards e Setting up RAID e Overclocking the processor e Setting up multiple monitors 35 CHAPTER 4 Advanced Hardware Setup Setting up your CrossFire video cards IF your computer came with two CrossFire video cards installed they must be connected correctly to work gt To connect your CrossFire video cards 1 Connect t
43. GATEWAY COMPUTER REFERENCEGUIDE a Gateway Contents Chapter 1 About This Reference 1 About this quide 22 0 ickssees Sage sade bata es sees 2 Accessing the online User Guide 00 eee 2 Gateway contact information 00 cee ee aee 3 Microsoft Certificate of Authenticity 4 3 Chapter 2 Checking Out Your Computer 5 Fronts Saten e ete uducu tied mae tee E cer ee 6 Back sown tawe ein 2 kee ares oak sande Bae wha wee 8 Chapter 3 Setting Up and Getting Started 11 Working safely and comfortably 008 12 Reducing eye strain ee eee eee eee 13 Setting up your computer desk and chair 13 Sitting at your computer 0 cece eee eee 14 Avoiding discomfort and injury from repetitive strain 14 Preparing power connections ee eee eee 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem 0 0 cece eens 16 Starting your computer seco scs ene oben aerial ae es 16 Waking up your computer 00 eee eee 17 Turning off your computer 2 0 cee eee ee eens 17 Restarting rebooting your computer 18 Using the keyboard 2 seerec we cini Heel Geer nana E 19 Premium multimedia keyboard features 19 Elite multimedia keyboard fe
44. My Documents window opens and displays many of your saved personal data files A Copy your personal data files to removable media or to another computer on your network E 98 www gateway com Finding other files Use Windows Find or Search to locate other personal data files For more information see your online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search options click Help E 99 CHAPTER 6 Maintaining Your Computer 100 7 Troubleshooting Safety guidelines F
45. Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens to me r oF ee DUS 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task CEE For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER 96 www gateway com Moving from your old computer Transferring Files and settings with Windows Easy Transfer You can move your files Folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers fv Important IF your old computer does not use Windows XP or Windows Vista you must manually move your data by using a writeable disc flash drive or external hard drive gt To move files and settings from your old computer 1 If you want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to th
46. Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device IF requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you dis
47. a For the location of your network jack see your setup poster or Back on page 8 See the documentation that came with your modem for additional troubleshooting information Modem dial up See also Internet on page 109 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack IF you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 If this is the first time you have accessed this category the Location I
48. acting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on IF a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely IF you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it IF you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources IF you have how to questions about using a program see e Online Help e Printed documentation e The Microsoft Windows documentation e The software publisher s Web site See the troubleshooting section of this chapter www gateway com Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician e Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken e Make sure that your computer is nearby at the time of your call The technician may have you follo
49. all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods Na Important IF for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off 17 CHAPTER 3 Setting Up and Getting Started gt To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power 2 To wake your computer press a key on the keyboard or press the power button If the computer remains in Sleep mode press the power button C gt To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep Shut Down 2 To completely disconnect all power such as for serv
50. an out of the fan mount Slide the new fan into the fan mount A Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount A notch has been provided for routing these wires Insert the tabs on the rear of the fan mount into the slots provided then rotate the mount into place The mount should lock into place Reconnect the fan cable to the system board Replace the fan cover Replace the side panel by following the instructions in Replacing the side panel on page 54 C www gateway com Replacing the rear fan ie Tools You need a Phillips screwdriver to replace the rear fan gt To replace the rear fan 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Disconnect the fan cable from the system board The location of the fan connection may vary so trace the fan cable from the fan to the system board 67 68 3 oo N ul CHAPTER 5 Upgrading Your Computer Remove the four screws that secure the fan to the inside back of the computer then remove the fan from inside the computer Note the orientation of the fan and install the new fan the same way Screws Insert the new fan into the computer and line it up with the screw holes on the back of the computer then replace the screws that secure it to the back of the computer Reconnect the fan cable to the system board
51. ard drive Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array So if you have two drives 300 GB and 250 GB in a RAID 1 array your computer only recognizes a single drive with 250 GB total capacity RAID 5 and 10 for both performance and security Understanding RAID 5 RAID 5 uses striping at the file level with on the fly error correction across all drives Because of this error correction small file read write errors can be quickly and automatically fixed without a significant drop in system performance RAID 5 offers good performance and data redundancy This array preserves your files if a drive fails RAID 5 stripes both data and parity information error checking information across multiple drives Striping across drives improves overall performance and the parity information provides data protection Because of the error correction capabilities if a drive fails the data can be quickly and automatically fixed 41 nC 42 CHAPTER 4 Advanced Hardware Setup In the graphic below each letter represents a unique block of data and the number next to each number represents which copy of the data files are stored The P next to a letter represents parity error checking information and each column represents a separate hard drive D SRA Understanding RAID 10 RAID 10 also called RAID 1 0 or RAID 1 amp 0 contains sets
52. as the operating system installed on a RAID deleting the RAID will remove the operating system and you will not be able to start your computer Highlight 2 Delete RAID Volume then press ENTER The Delete Volume menu opens 45 CHAPTER 4 Advanced Hardware Setup A Press T or to highlight the RAID volume you want to delete then press DELETE A warning message appears 5 Type Y to confirm volume deletion E Resetting drives to non RAID status To troubleshoot or repair incompatible RAID configurations failed RAID volumes or failed drives within a RAID volume you can reset remove from the RAID the drives until the problems can be resolved gt To reset drives to non RAID status 1 Start or restart your computer During startup the RAID option screen appears 2 While the RAID option screen is open press CTRL i The Matrix Storage Manager opens 3 Highlight 3 Reset Disks to Non RAID then press ENTER The Reset RAID Data menu opens A Press T or J to highlight each of the drives you want to reset press the spacebar to select mark with a green triangle each drive you want to reset then press ENTER A warning message appears 5 Type Y to confirm the drive reset E Adding or replacing a RAID drive If your computer supports hot swapping adding or replacing a drive without turning off the computer you can replace a failed RAID drive with a working drive that is the same size or larger than the other
53. atures 20 Using th MOUSE hree sited Bega eee cee tee ele Oe 22 Using optical GhVeESi2 vem Ae ene de eee e Meee ees 24 POALUNGS 22 cara cated mucus Stee chad Cogan eke ata 24 Loading an optical disc 0000 24 Identifying optical drive types 0 000e 25 Playing discs 2o eSu px oo ebay dav ele ob west oe 26 Contents Creating discs ak vn gree ounkeeG oh se Raewe Rowe seu 28 Using the memory card reader 0e eee eeee 28 Memory card types c du ou ehese tee ns a ioe aes aks 29 Using a memory card 0 0 eee eee eee eee 29 Adjusting the volume 2 2 ee eee eee ees 30 Configuring the audio jacks 0e eee eee 32 Installing a printer scanner or other device 33 Chapter 4 Advanced Hardware Setup 35 Setting up your CrossFire video cards 05 36 Setting Up RAID 2 0 0i0050ie sce itadeddataskesaxve sas 39 AbOUt RAID rarai ee a e megs se 39 RAID 0 for performance 0 cece eee eens 39 RAID T for Security cu piledee eaten twee se dacaalc 40 RAID 5 and 10 for both performance and security 41 Preparing your computer for RAID 43 Configuring RAID lt 2 s5s c 00 acscele donee nad alee nieees 43 Adding or replacing a RAID drive 46 Getting help iriri ioe he ieoten eee Ste ee tec Ate as 46 Overclocking the processor cece eee eee ees 47 Setting up multiple monitors
54. ced Hardware Setup gt To configure your CrossFire video cards 1 2 Click Start All Programs ATI Catalyst Control Center then click ATI Catalyst Control Center The Control Center opens i up a i a a tal Change the settings you want then click OK For more information see the program s online help E Connecting multiple displays to your CrossFire video cards When CrossFire is disabled and the interconnect cable is not attached when both cards are acting as standard video cards you can attach up to four displays to the video cards gt To use multiple displays on the CrossFire video cards 1 2 3 Turn off your computer then connect the displays to the appropriate ports on your video cards Turn on your computer Click Start All Programs ATI Catalyst Control Center then click ATI Catalyst Control Center The Control Center opens Click View to switch to Advanced View Click Disable CrossFire to disable Crossfire and enable multiple monitor support then click Apply All display devices are enabled On the tree menu to the left click Displays Manager www gateway com 7 Right click the number 2 icon in the box to the right then click Enable 8 Repeat Step 7 for each additional connected monitor a Setting up RAID About RAID RAID Redundant Array of Inexpensive Independent Disks lets your computer use multiple hard drives more efficiently Your c
55. cently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Recovering pre installed software and drivers using recovery discs on page 127 2 To recover software that was pre installed click Programs then click Application recovery I eeen bemes Cete Program s originally provided with your PC a ean n e i ae tomia On b J wpe wte m a mga tame t i ae 9 pee ee som iae Se ingne aa tma Pas A keadaan aa r nay lee tee tee aa Q ee u a o ta paa a I OR To recover device drivers that were pre installed click Hardware then click Device driver recovery tiver recovery a mems ete A o oyeee te att me met wt eeen mema mn gama Fn epee aen oe ee hee e a 126 www gateway com 3 Click the software or driver you want to recover then click Next C Recovering pre installed software and drivers using recovery discs If you created a multiple disc set of recovery discs each disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc gt To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive IF an AutoPlay dialog box appears click Run G
56. computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask IF you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an Ethernet expansion card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see Opening the case on page 51 For more information about your Ethernet card see the documentation that came with your Ethernet card www gateway com Your Ethernet network is running slower than you expect e f your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed Expansion cards The computer does not rec
57. connect the equipment until the problem is resolved The telephone company may make changes in its Facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada
58. controls the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the eft and right buttons on the mouse to select objects on the display 22 www gateway com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Move the pointer on the computer display Select an object on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the display Move an object on the computer display Do this 4 mit and T Move the mouse around If you reach the edge of your mouse pad and need to move the mouse farther lift the mouse and place it in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button This is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This is called double clicking Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the computer di
59. ct 44 www gateway com Change the following settings e Name tType a volume name up to 16 characters or use the default name then press ENTER e RAID Level Press or J to select the RAID level then press ENTER e Select Disks Press T or J to highlight drives press the spacebar to select mark with a green triangle each drive to use in the array then press ENTER You must select a minimum of two drives e Strip Size If you have selected RAID 0 RAID 5 or RAID 10 select the strip stripe value for the array then press ENTER Defaults 218 KB for RAID 0 and RAID 10 64 KB for RAID 5 We recommend accepting the default strip value e Capacity Type the volume virtual hard drive capacity or use the default capacity then press ENTER We recommend using the default value the maximum capacity with the drives you selected Highlight Create Volume then press ENTER A warning appears Type Y The RAID volume is created and the Main menu opens Highlight 4 Exit then press Enter The Matrix Storage Manager closes and your computer restarts a Deleting a RAID volume Deleting a RAID volume deletes all files on that volume including operating system files gt To delete a RAID volume 1 2 Start or restart your computer During startup the RAID option screen appears While the RAID option screen is open press CTRL i The Matrix Storage Manager opens A Caution IF your computer h
60. ctly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still Flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interfe
61. d Turn on your computer Open the BIOS Setup utility In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility o www gateway com Adding or replacing an optical disc drive gt To add or replace an optical disc drive 1 2 Remove the side panel by following the instructions in Removing the side panel on page 51 Remove the front bezel by following the instructions in Removing the Front bezel on page 53 Va Important The color and shape of your replacement drive s front cover may vary from your original drive If you are installing a new drive slide the drive release latch toward the back of the computer then go to Step 7 OR If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive CD DVD drive shown Remove the drive thumbscrew from the CD or DVD drive Drive thumbscrew 59 CHAPTER 5 Upgrading Your Computer 5 Slide the drive release latch toward the back of the computer to release the drive k i 6 Slide the drive forward and out of the drive bay 7 Ifyou are replacing a drive note any jumper settings on the old drive and set the jumpers on the new drive to be the same If you are installing a new drive follow the manufacturer s instructions 8 Slide the new drive i
62. d to replace the thumbscrew because it was originally installed for shipping purposes Va Important The color and shape of your replacement reader s front cover may vary from your original reader 7 Connect the new card reader cables using your notes from Step 3 8 Replace the front bezel by following the instructions in Replacing the front bezel on page 54 9 Replace the side panel by following the instructions in Replacing the side panel on page 54 E 61 CHAPTER 5 Upgrading Your Computer Adding or replacing a hard drive gt To add or replace a hard drive 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 If you are adding a new drive slide the drive release latch toward you then go to Step 5 OR IF you are replacing an existing drive go to the next step 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 62 www gateway com A Remove the hard drive by sliding it out of the drive bay 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same If you are installing a new drive follow the manufacturer s instructions Jumper 6 Slide the new drive into the drive bay then secure it in the drive bay by sliding the drive release latch in toward the computer 63 7 64 CHAPTER 5 Upgrading
63. d to replace it Media Center This section only covers problems relating to Media Center mode Media Center mode is available only on Windows Vista Home Premium and Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com J Help For more information about Windows Media Center click Start then click Help and Support Type the phrase Media Center in the Search Help box then press ENTER The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly e Display type The Media Center is best viewed on computer displays Other types of display devices including retail TVs may provide lower quality video IF you did not order a display device when you purchased your computer a progressive scan display device with a VGA input is the best choice e Quality of video source The quality of the video signal coming into the computer has an affect on the video quality The video displayed from Media Center is only as good as the source video signal Cable digital cable and satellite usually provide better quality than an antenna 111 112 CHAPTER 7 Troublesho
64. e 86 Cleaning the keyboard eee eee 87 Cleaning the monitor eee eee eee 87 Cleaning the mouse 22 0 eedednas vac tana nes ee 87 Cleaning optical discs 0 eee ee ee eee 88 Updating Windows 2 eee eee eee teens 88 USINGABIGFIX eserde e iain mne wet a weet inte at 89 Managing hard drive space 20 e eee e eee 90 Checking hard drive space 2 cece e eee 90 Deleting unnecessary files 2 0 e cece 91 Checking the hard drive for errors 4 92 Defragmenting the hard drive 93 Backing up files 20 46 25 040swde cae wrens cade os 94 Scheduling maintenance tasks 0 00 eee eee 96 Moving from your old computer 2 0 eee eee 97 Transferring files and settings with Windows Easy Transfer 97 Transferring files and settings manually 98 Chapter 7 Troubleshooting 101 Safety guidelines sae cana e cw hen dese Gita tate ois a rig 102 PINSGLEDS nhac cee eee Sa eee eee eee es 102 TroUbleshOOuing ic 4sSs edhe eee bank peed Shee vie 103 Add in cards Jes year seeseuesdeyytui ue Setyewex 103 AUCIO 252682308 Caeakiasiiatades Cia la chews 103 CDror DVD drivs oxo ss cos oicce tet Steiita anateareet ata ds 103 Display 4 3 wae hhh tren tl Arai DAU eae ch ed hes 105 DVD drives 105 Contents EINeMel 22 ot an acme hosgn eee obs Meee ehasenes 106 Expansion Cards dani ciee eens Be bee
65. e disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 146 Copyright 2007 Gateway Inc All Ri Pts Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ateway The information in this manual has been cateii checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make provements in this manual and the products it describes at any time without notices or obligation www gateway com Trademark acknowledgments
66. e drive you can install several lower capacity less expensive drives and have the same single drive storage simplicity and capacity as a larger more expensive hard drive Drawbacks Unfortunately RAID 0 lets multiple drives behave as one in another way If part of the array fails such as a hard drive crashing the entire array fails Because the drives are treated like a single drive parts of files including operating system files can be spread across several drives leaving the computer with only file fragments if one drive fails Regular and frequent backups are critical Another drawback is that RAID 0 treats each hard drive as if it has the storage capacity of the smallest drive in the array So if you have three drives 300 GB 250 GB and 200 GB in a RAID 0 array your computer only recognizes 600 GB total capacity RAID 1 for security 40 RAID 1 maintains a complete copy of all files on each physical hard drive in the array Maintaining simultaneous complete copies of files across multiple hard drives is called mirroring IF a drive fails the mirrored drive takes over and acts as the primary drive www gateway com In the graphic below each letter represents a unique block of data and each column represents a separate hard drive A _ N A B _A____N B C C File reading performance seek time is increased using the same methods that RAID 0 uses although writing speed is the same as if writing to a single h
67. e mail programs Audio playback Press these buttons to play your audio files and buttons to adjust the volume 19 Feature Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad CHAPTER 3 Setting Up and Getting Started Icon al Description Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these keys to move the cursor up down right or left Press these keys to type numbers when the numeric keypad NUM LOCK is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Sleep button Function keys Audio playback Application buttons buttons Indicators 20 Windows keys Application key Navigation keys Numeric keypad Feature Icon Sleep button C Function keys Application buttons Audio playback buttons Indicat
68. e new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow the on screen instructions to complete the transfer Help CES For more information about transferring files click Start then click Help and Support Type transferring filesin the Search Help box then press ENTER 97 CHAPTER 6 Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive icon 3 Double click the Documents or My Documents folder The
69. e side panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Remove the fan cover by squeezing the top 1 and bottom 1 then pulling the cover 2 out u ULIG 70 A www gateway com Loosen the four screws that secure the heat sink to the system board then remove the heat sink The screws cannot be completely removed A Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM Screws Release the processor by pushing down on the lever then lifting the lever completely up i ar La Remove the processor from the system board Install the new processor onto the system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position Place the heat sink on the system board then tighten the screws that secure it to the system board 71 CHAPTER 5 Upgrading Your Computer 9 Replace the fan cover 10 Return your computer to its upright position 11 Replace the side panel by following the instructions in Replacing the side panel on page 54
70. e when it switches to normal speed 3 Ifyou are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account A Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers IF you need to attach a peripheral device to the parallel or serial ports turn off your computer first See the documentation that came with each device for its setup instructions 16 www gateway com 5 To open your computer s Start menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows and Customizing Windows in your online User Guide C Waking up your computer NI Tip ma For more information about changing the power button mode see the Customizing chapter in your online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes IF your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it up IF the computer remains in Sleep mode press the power button Turning off your computer Q Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove
71. een 105 screen area 105 screen resolution sound 122 technical support 134 telephone support 134 Web site connection speed 110 Windows Media Center 111 turning off computer 6 17 18 106 102 109 110 114 102 105 turning on computer 6 16 tutoring fee based 136 U uninterruptible power supply UPS 14 updating Windows 88 UPS 14 USB port 7 10 33 vV video playing 27 voltage checking selection 15 selection switch 15 volume adjusting 30 adjusting dial up modem 118 controls 30 muting 30 troubleshooting Ww waking computer 17 Windows Product Key Code 3 Windows Easy Transfer 97 Windows key 20 21 Windows Media Center troubleshooting 111 Windows System Restore creating restore point Windows Update 88 wired Ethernet troubleshooting working safely 12 X xD 29 122 123 131 106 157 Index Z Zip drive 94 Zip drive port 10 158 MAN BTX CONS REF GDE V R1 2 07 8512162 I
72. ese components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation rertormance Standard Should the unit ever need servicing contact an authorized service location 143 APPENDIX A Legal Notices Television antenna connectors protection for systems fitted with TV cable TV tuner cards 144 External television antenna grounding Va Important The instructions are for the person who installs cable to the system Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the Nationa ein Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightning protection For iol ceed of any Gateway produc
73. esignated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to he pene that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive All Gateway systems e vipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in th
74. for errors click Properties then click the Tools tab amp ine the 6 Ragene ad eS 1e netere i Derg Dary Ose mm i maga ten to tow tot oa pa 92 www gateway com 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Vv Important Error checking cannot scan a drive while the drive is being used so if you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer IF you see this prompt click Schedule disc check After Windows has finished checking the drive for errors it provides a summary of the problems that it found A Correct any problems that are found by following the on screen instructions 5 Click OK Help CEE For more information about checking the hard drive for errors click Start then click Help and Support Type checking for disk errors in the Search Help box then press ENTER Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one
75. for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup IF you do not have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com www gateway com gt To back up files 1 2 W Click Start then click Computer The Computer window opens Right click the drive that you want to back up click Properties then click the Tools tab amp ias One Ci Aurten bes e umee Poy a aam Eoee ae cure E marar ee amp bens we Click Backup Now then click Run a file backup now Follow the on screen instructions to select a backup storage location and the files and folders to back up Help CEE For more information about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER 95 CHAPTER 6 Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors A Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run gt To start the Task
76. g the audio jacks on page 32 pJ Help For more information about sound troubleshooting click Start then click Help and Support Type the phrase sound troubleshooter in the Search Help box then press ENTER Restoring your computer Recovering your system 122 You can solve most computer problems by following the information in this chapter or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions Al Caution To prepare your computer for additional system recovery options you should create a set of software and driver recovery discs as soon as possible For instructions see Preparing for software and device driver recovery on page 124 www gateway com e IF only one or two items of software or hardware have stopped working correctly the problem may be solved by re installing the software or the hardware drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 123 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site e f re installing software or drivers does not help then the problem may be solved by returning your sys
77. g for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your computer you should create your own set A Caution Although you may not be expecting to need recovery discs we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity You should create a set of discs for recovering your pre installed software and device drivers in case you need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure gt To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens oe Sey nee 2 Click Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 4 oso N A www gateway com Insert a blank recordable disc into a recordable disc drive then click Next IF an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box o
78. he CrossFire cable s VHDCI plug to the VHDCI port on the upper primary of the two Crossfire cards Make sure that the VHDCI plug is oriented so that the shorter of the two cables branching away from the plug is closest to the card s DVI port ST ee VHDCI port primary DVI port secondary 7 2 Usea flat bladed screwdriver to secure the thumbscrews on the VHDCI plug to the graphics card 3 Connect the shorter of the two DVI cables the cables branch away from the VHDCI plug to the second CrossFire card secondary the one with two DVI ports 36 www gateway com 4A If your monitor has a DVI connection connect your monitor s DVI cable to the longer of the two DVI cables OR IF your monitor has only a VGA connection connect the DVI to VGA adapter to the longer of the two DVI cables then connect your monitor s VGA cable to the adapter saceeee OD DVI connector Help CEE For the latest information on setting up your CrossFire video cards see www ati com crossfire For help on topics not covered here see the ATI Catalyst Control Center s online help Configuring CrossFire CrossFire graphics cards let you divide graphics tasks between two cards then send the combined signals to a single monitor Graphics tasks can be shared in several ways and each has its own advantages depending on the program you are running and the type of monitor you have 37 38 CHAPTER 4 Advan
79. hree wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature IF you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Ifyou use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cori ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Q Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection www gateway com Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorre
80. icing internal components also disconnect the power cord a Restarting rebooting your computer IF your computer does not respond to keyboard or mouse input you may need to restart reboot your computer gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart Sleep 18 www gateway com 2 If your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on C Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Function keys Indicators Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons Ga Ee a u i s gt s E i a a Windows keys Application key Directional keys Numeric keypad Feature Icon Description Editing buttons Press these buttons to copy cut and paste Function keys Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page or search or
81. ide of your computer contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance Serial number Gateway Online Support Tech Support Phone Tech Support Hours Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows CHAPTER 1 About This Reference 2 Checking Out Your Computer e Front e Back Front Component Optical disc drive Memory card reader optional Power button power indicator Hard drive indicator 6 CHAPTER 2 Checking Out Your Computer Icon Optical disc drive Additional drive bay Memory card reader optional Power button power indicator Hard drive indicator EEE 1394 ports USB ports Headphone jack Microphone jack Description Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD recordable DVD Blu ray or HD DVD drive For more information about your drive see the online User Guide Insert a memory card from a digital camera MP3
82. ier or entertainment system into this jack for digital sound Plug USB Universal Serial Bus devices such as a USB lomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 33 Plug a single digital coaxial audio connector into this jack for digital audio Provides digital audio output from a CD or DVD Plug a serial device into this port For more information see Installing a printer scanner or other device on page 33 Plug a PS 2 keyboard into this port Plug a monitor into a port on this card Connect a video tuner or an antenna to this card to watch TV on your computer Plug a modem cable into this jack For more information see Connecting a dial up modem on page 16 3 Setting Up and Getting Started Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device 11 CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortab
83. irst steps Troubleshooting Restoring your computer Telephone support 101 CHAPTER 7 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Q Warning Never open your computer case while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 50 Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if e Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 102 IF you have problems with your computer try these things first e Make sure that the power cord is connected to your computer and an AC power outlet and that the power outlet is supplying power e IF you use a power strip or surge protector make sure that it is turned on e If a peripheral device does not work make sure that all connections are secure e Make sure that your hard drive is not full e If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the p
84. le work area and avoiding discomfort and strain e Keep hands and arms parallel to the floor e Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 12 www gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer
85. lean the mouse e Wipe the bottom of the mouse with a damp lint free cloth a 87 CHAPTER 6 Maintaining Your Computer Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc 1 Wipe from the center to the edge not around in a circle using a product made especially for the purpose Updating Windows 88 Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer For information on running Windows Update see Windows Update in your online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in your online User Guide ey Help For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press ENTER www gateway com Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and upda
86. lock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer gt To replace the battery 1 Restart your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens 3 Write down all the values in the menus and submenus then exit from the utility A Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 51 6 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 57 58 7 10 11 12 13 14 15 16 CHAPTER 5 Upgrading Your Computer Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Va Important Your computer s battery location may vary from the illustration below Battery Push the battery release tab The battery pops out of the socket Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place Return your computer to its upright position Replace the side panel by following the instructions in Replacing the side panel on page 54 Reconnect all external cables and the power cor
87. lor is not uniform e Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity The text on the display is dim or difficult to read e Adjust the brightness and contrast controls e Change the display settings For more information see the Customizing chapter in your online User Guide For more information about display types see your display and video card documentation YJ Help For more information about changing the screen resolution click Start then click Help and Support Type the phrase screen resolution in the Search Help box then press ENTER DVD drives e See CD or DVD drives on page 103 105 Ethernet 106 CHAPTER 7 Troubleshooting You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a network router switch hub or other network device Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router if you are using one is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router IF you are using a router try rebooting it by unplugging its power cord waiting five seconds then plugging it back in Make sure that all
88. lowing Headphone Plug headphones or amplified speakers into this jack Default Stereo out Plug your front left and right speakers into this jack For more information see Configuring the audio jacks on page 32 Plug a microphone into this jack Plug your center speaker and subwoofer into this jack For more information see Configuring the audio jacks on page 32 Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in your online User Guide Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other device on page 33 Plug a parallel device such as a printer into this port Plug a PS 2 mouse into this port CHAPTER 2 Checking Out Your Computer Component Icon Expansion slot cover thumbscrew Telephone jack optional Power connector S PDIF output jack optional USB ports ce Digital coaxial audio port Serial port PS 2 keyboard port Video card TV tuner card Modem jack optional D 10 Description Remove this screw and open the expansion slot cover to unlock the expansion cards Plug the cord from your telephone into this jack Plug the power cord into this connector Plug an optical cable from an amplif
89. make sure that the connections have been made correctly see your setup poster or Connecting a dial up modem on page 16 e IF the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use e Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection e Shut down and restart your computer e Run Windows modem diagnostics v To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Ifthe Location Information dialog box opens enter your location information then click OK 5 Click the Modems tab click your modem then click Properties The Modem Properties dialog box opens 117 Monitor 118 CHAPTER 7 Troubleshooting 6 Click the Diagnostic tab then click Query Modem IF information about the modem appears the modem passed diagnostics IF no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics CEE For more information about modem troubleshooting click Start then click Help a
90. mizing Windows chapter in the online User Guide Size of display device Small computer displays for standard computer applications are generally not optimized for motion video playback Although they offer excellent resolutions and refresh rates they are designed to make static white backgrounds with black text look readable Some small display devices do not make colorful motion video look its best Generally video will look better on a larger display device Age of the TV Newer TVs usually have more advanced features produce a better quality picture and support higher screen resolutions The Media Center video display will likely be better on a newer model TV www gateway com Type of TV interlaced or progressive scan Many CRT tube TVs use interlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to display the picture on the screen a standard interlaced analog TV will most likely Flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the computer functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive sca
91. modem 15 dial up modem 16 DSL modem 15 PS 2 keyboard 10 PS 2 mouse 9 to Ethernet network 9 15 to Internet 9 to network 9 15 connections audio in 9 cable modem 15 center speaker 9 dial up modem 16 digital camera 7 10 33 150 Index digital coaxial audio 10 digital video camera 7 9 33 DSL modem 15 Ethernet 9 15 external audio 9 external speakers 9 Firewire 7 9 33 front speaker 9 headphone 9 iLink 7 9 IEEE 1394 7 9 keyboard 7 10 line in 9 line out 9 microphone 7 9 modem 10 monitor 10 mouse 7 9 10 network 9 15 parallel 9 power 10 power cord 10 printer 7 9 10 PS 2 keyboard 10 PS 2 mouse 9 rear speakers 9 scanner 7 10 serial 10 side speaker 9 subwoofer 9 universal aduio 32 universal audio 122 USB 7 10 video camera 7 9 Zip drive 7 10 copying CDs and DVDs 28 CrossFire video cards configuring 37 connecting cards 36 connecting multiple displays 37 38 CRT screen cleaning 87 Customer Service Accounting 136 Sales 136 www gateway com Warranty 136 D default printer setting 120 defragmenting hard drive 93 deleting files and folders 91 dial up modem 16 adjusting volume diagnostics 117 dialing properties 115 troubleshooting 115 troubleshooting connection speed 117 digital audio out 10 digital camera locating serial port 10 locating USB port 7 10 digital video camera locating IEEE 1394 port DIMM See memory directional keys 20 21 Disk Cleanup
92. n TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a Fuller sharper picture and better display quality for viewing and using the computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your computer to output to a TV Your computer detects whether you are using a VGA or an S Video display device and automatically changes the display settings for the type of display device you are using For more information see the Gateway support Web site at www gateway com You want to change display settings to get better TV or DVD image quality Adjust the display device brightness contrast hue and saturation For more information see the Gateway support Web site at www gateway com or see the display s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD with DVD recording burning software and with Media Center itself 113 CHAPTER 7 Troubleshooting You want to play recorded programs on other computers e A DVR MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software such as WinDVD The non Media Center computer must also have at least Windows XP with Service Pack
93. n your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 The power supply a component built into your computer provides power to the system board add in cards and peripheral devices The power supply s voltage selection for your location is typically set at the Factory but you can change it to match the electrical service available in your usage area such as while in another country Use the power selection switch on the back of your computer to set the voltage to 115V or 230V gt To set the voltage selection switch 1 Disconnect your computer s power cable 2 Usea tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector C Connecting to a broadband modem or network Va Important Your computer may be equipped with a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see your online User Guide You can connect your computer to a cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack 4 on the back of your computer
94. nd Support Type the phrase modem troubleshooting in the Search Help box then press ENTER The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect IF the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 Click the Modems tab click the modem you want to adjust then click Properties 4A Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box See Display on page 105 www gateway com The mouse does not work e Make sure that the mouse cable is plugged in correctly e Shut down and restart your computer e Remove all extension cables and switch boxes e Try a mouse you know is working to make sure that the mouse port works The mouse works erratically e IF the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy
95. nformation dialog box opens Enter the information for your area then click OK 115 116 CHAPTER 7 Troubleshooting 4A Click the Dialing Rules tab click the location from which you are dialing then click Edit 5 Make sure that all settings are correct E CEE For more information about dialing properties click Start then click Help and Support Type the keyword dialingin the Search Help box then press ENTER Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house
96. notes from Step 9 You can also refer to the following illustration Rear fan Front panel audio IDE data Intrusion 2x12 power Auxiliary power for PCI Express graphics Place the heat sink over the processor then tighten the screws that secure it to the system board Align the notches on the memory modules with the notches on the memory module banks and press the modules firmly into the banks The tabs on the sides of the memory modules should secure the memory modules automatically When a module is secure you hear a click A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Install the expansion cards into the expansion slots You can slightly seesaw a card end to end to help insert the card but do not bend the card sideways Reconnect the expansion card cables using your notes from Step 3 Install the Fan cover www gateway com 23 Return your computer to its upright position 24 Replace the side panel by following the instructions in Replacing the side panel on page 54 a 81 82 CHAPTER 5 Upgrading Your Computer 6 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 83 CHAPTER 6 Maintaining Your Computer
97. nto the Ethernet network jack and not the modem jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 115 CEE For more information about troubleshooting Internet connections click Start then click Help and Support Type the phrase troubleshooting connectionsin the Search Help box then press ENTER You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL IF the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties 109 CHAPTER 7 Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance e The condition of the telephone lines in your residence or at your local telephone service e The condition of the Internet computers to which you connect and the number of users accessing those computers e The complexity of graphics and mul
98. nto the drive bay line up the thumbscrew hole on the drive bay with the screw hole on the drive then slide the drive release latch toward the front of the computer to lock the drive into place You do not need to replace the thumbscrew because it was originally installed for shipping purposes 9 Connect the drive cables using your notes from Step 3 IF you are installing a new drive follow the manufacturer s instructions 10 Replace the front bezel by following the instructions in Replacing the front bezel on page 54 11 Replace the side panel by following the instructions in Replacing the side panel on page 54 o Replacing the memory card reader gt To replace the memory card reader 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 Remove the front bezel by following the instructions in Removing the Front bezel on page 53 60 www gateway com 3 Disconnect the memory card reader cables noting their locations and orientation You will reconnect the cables after you install the new memory card reader 4 Remove the thumbscrew holding the card reader in the drive bay Thumbscrew 5 Slide the drive release latch back to release the card reader then slide the card reader out of the case 6 Slide the new card reader into the bay from the front of the case then slide the drive release latch forward to lock the drive into place You do not nee
99. of RAID 1 mirrors acting as drives within a RAID 0 striping array With this setup the array could survive one drive failure in each mirror array In the graphic below each letter represents a unique block of data and each column represents a separate hard drive RAID RAID oe Bes as q d Drawback A RAID 5 array is treated as one drive with the capacity of all but one of the drives added together RAID 10 treats the entire array as a single drive with twice the storage capacity of the smallest drive So if you have four drives 350 GB 300 GB 250 GB and 200 GB in a RAID 10 array your computer recognizes a single drive with 400 GB total capacity www gateway com Preparing your computer for RAID Setting up RAID on your computer can involve two major steps depending on how your computer has been configured gt To prepare your computer for RAID 1 Configure the RAID arrays See the Array Manager User Guide or Configuring RAID on page 43 2 Install the operating system E Configuring RAID Enabling RAID If you ordered your computer with a RAID configuration from the factory RAID is already enabled and you can skip this procedure However if your computer came without a RAID configuration and you set up RAID yourself you must enable RAID before your computer can use it gt To enable RAID on your computer 1 Start or restart your computer 2 As soon as your computer turns on and the
100. of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly A recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling n some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area e If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friend y actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With ce help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for th
101. ognize an expansion card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your expansion card e Reseat the card File management CEE For more information about restoring deleted files click Start then click Help and Support Type the keyword phrase System Restore in the Search Help box then press ENTER A file was accidentally deleted IF a File was deleted while holding down the SHIFT key the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from IF the Recycle Bin was emptied before you try to restore a File the File cannot be restored E You need to restore your computer to a working condition e See Restoring your computer on page 122 107 CHAPTER 7 Troubleshooting Hard drive You see an Insufficient disk space error message e Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Deleting unnecessary files on page 91 Help Sa For more information about file management click Start then click Help and Support Type the phrase file management in the Search Help box then press ENTER e Empty the Recycle Bin by right clicking the Recycle
102. omputer supports RAID 0 RAID 1 RAID 5 and RAID 10 RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a single drive This type of RAID can increase file access speeds which is important if you work with video editing sound editing and high performance games RAID 0 is also an affordable way to increase your total file storage capacity How it increases performance The more drives you have in your RAID 0 array the Faster the potential drive reading performance All hard drives have limitations on how fast they can read and write files If half a File is stored on one RAID 0 drive and the other half on another RAID 0 drive each drive only has to read half of the file So the entire file is accessed by the computer up to twice as Fast using a two drive RAID 0 array In a three drive RAID 0 array if the file is evenly distributed among the drives each drive must read only a third of the file and so on If the entire file happens to be stored on only one of the drives the file is accessed at the same speed as if it were on a standard hard drive setup Dividing up files between multiple hard drives like this is called striping 39 CHAPTER 4 Advanced Hardware Setup In the graphic below each letter represents a unique block of data and each column represents a separate hard drive d e How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a singl
103. on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print 120 Check the cable between the printer and your computer Make sure that it is connected to the correct type of port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the cable for bent or broken pins IF the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Change Default Printer option under the Printers category The Printer window opens www gateway com 3 Right click the printer you want to be the default printer then click Set as Default Printer E e Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message e Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware
104. or a telephone line at a different location IF you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 109 www gateway com Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other Factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further IF your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K IF your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem e Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer e Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer To
105. ors Windows keys Bey fig Application key m AS Editing buttons Navigation keys Numeric keypad www gateway com Description Press this button to activate your computer s Sleep power saving mode Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch the calculator program Press these buttons to play your audio files and to adjust the volume Show if your Num Lock Caps Lock or ScROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad NUM Lock is turned on 21 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that
106. oting Type of connection used You can connect the computer video output to a TV However the connection type has an affect on the video quality The Media Center has two video outputs e WGA IF your TV includes a VGA port connect the VGA cable from the computer s VGA monitor port to the TV s VGA In port for the best quality Many TVs do not have a VGA port e Video lf your TV does not have a VGA port but includes an S Video port connect the S Video cable from the computer s S Video Out port to the TV s S Video In port S Video display quality is usually good for TV images The display quality for the computer functions however is not as good as VGA output S Video display output is not optimized for computer video display Quality of video cables Poor quality or the incorrect type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from www gateway com Important E Cable connections must be made correctly for optimal video quality A loose cable connection can lower video quality Screen resolution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the computer s screen resolution to 800 x 600 or 640 x 480 For more information about changing the screen resolution see the Custo
107. ou do not damage the TIM 8 Loosen the four screws that secure the heat sink to the system board then remove the heat sink These screws cannot be completely removed Screws 9 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 78 10 Screws 11 12 13 14 15 www gateway com Remove the seven system board screws Lift the system board up and out of the case Align the new system board on the standoffs and secure it into the computer case with the screws IF your replacement system board does not include a processor go to Step 14 OR IF your replacement system board includes a processor go to Step 17 Release the processor From the old system board by pushing down on the lever then lifting the lever completely up Remove the processor from the old system board 79 CPU fan _ 12V power Not used Front fan Front panel 80 16 17 18 19 20 21 22 CHAPTER 5 Upgrading Your Computer Install the processor onto the new system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position Connect the power and data cables using your
108. ows Media Player 27 MultiMediaCard 29 muting sound 30 navigation keys 20 21 network jack 9 15 troubleshooting non technical support 106 119 Accounting 136 Sales 136 Warranty 136 numeric keypad 20 21 154 indicator 20 21 0 opening computer case 51 files 23 folders 23 front bezel 53 programs 23 shortcut menu 23 optical connection 10 optical drive eject button 24 eject hole 24 indicator 24 inserting disc 24 using 24 overclocking processor 47 P Pad Lock indicator parallel port 9 33 password troubleshooting PDA memory cards 28 peripheral devices 33 playing audio CD 26 Blu ray Disc 27 DVD 27 HD DVD 27 Plug and Play devices IEEE 1394 support for 33 USB support for 33 20 21 119 pointer moving 22 23 ports See connections power button 6 connector 10 Hibernate mode 6 source problems 14 Standby Resume 6 www gateway com troubleshooting 120 turning off computer 17 turning on computer 16 power button 6 power supply 15 replacing 69 printer installing 33 parallel port 9 setting default 120 troubleshooting 120 USB port 7 10 processor overclocking 47 replacing 70 programs closing unresponsive 18 opening 23 recovery discs 124 127 re installing 123 PS 2 port keyboard 10 mouse 9 RAID adding drive 46 configuring 43 creating volume 44 deleting volume 45 enabling 43 help information 46 preparing computer 43 replacing drive 46 resetting to non RAID
109. pens that tells you the number of blank discs you need to create a full set of recovery discs T Oe You inserted the following type of media CDR i on IF you have enough blank discs of the specified type click I have enough discs then click Next IF you do not have enough discs choose a different disc type or click Cancel The disc recording begins Label the discs as they are completed NA Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which computer the discs are for IF you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on NI Tip ma After a recovery disc is created your computer names the disc Recovery13 for disc 1 of a 3 disc set Recovery23 for disc 2 and so on IF multiple discs are required insert the additional blank disks when prompted When the process is finished the Congratulations window opens Click Finish Remove your final disc then label all of the discs and store them in a safe place E 125 CHAPTER 7 Troubleshooting Recovering pre installed software and drivers using Gateway Recovery Center gt To recover specific drivers and software 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Va Important IF you have re
110. pens to the System Protection tab Ly tem Pesper Lod apin aa edem hiem Sorte Peter Fia Qaes Click Create The Create a restore point dialog box opens Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK 131 CHAPTER 7 Troubleshooting Recovering your system to its Factory condition 132 IF your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its Factory condition This process is called a factory recovery A Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any pre installed software and device drivers If you can access important files on your hard drive back them up now gt To delete everything on your hard drive and re install all factory software 1 Ifyou can still run Windows a Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens b Click Recovery then click Next Your computer restarts 2 Ifyou cannot run Windows a Turn on or restart your computer b While the computer is starting up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the computer and try again 3 Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER
111. r if adding a new card follow the manufacturers instructions 11 Return your computer to its upright position 12 Replace the side panel by following the instructions in Replacing the side panel on page 54 m Replacing the system board ip Tools You need a Phillips screwdriver to replace the system board gt To replace the system board 1 Remove the side panel by following the instructions in Removing the side panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 76 www gateway com 3 Disconnect any cables that are attached to any expansion cards noting their locations and orientation You will reconnect the cables after you install the cards on the new board A Remove the expansion cards by following the instructions in Adding or replacing an expansion card on page 74 You can slightly seesaw a card end to end to loosen it but do not bend a card sideways 5 Remove the fan cover by squeezing the top 1 and bottom 1 then pulling the cover 2 out 77 CHAPTER 5 Upgrading Your Computer 6 Find the memory module banks on your system board 7 Gently pull the plastic tabs away from the sides of the memory modules then remove them WN Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you remove the old heat sink so y
112. re_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Gre_Vista exe on the disc The Gateway Recovery Center starts oe ey ee 127 CHAPTER 7 Troubleshooting 2 To recover pre installed software click Application recovery then click the software you want to recover i Program s originally provided with your PC ms na grey nt OL ae pos end like Sjaan ainga ioma er e eet ee ems foe Set TY Re OF Oe erg ER nT he ty me cet Net OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover TF mosen Seeon oe l 2 2 f Ww Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc E 128 www gateway com Using Microsoft System Restore Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore
113. rence will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules 141 142 APPENDIX A Legal Notices FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Q
114. rew Secondary video card optional Telephone jack optional Modem jack optional Component Icon Description Cover release lever Lift this lever to open the computer cover Case thumbscrew Remove this screw before opening the case Kensington lock slot Attach a cable lock to this slot then attach the cable to a solid object like a desk or table to prevent your computer from being stolen Security tape Remove or cut this tape before opening the computer case Component Rear speaker jack black plug Audio input Line in jack blue plug OR Side speaker jack Headphone analog speakers jack green OR Front speakers jack Microphone jack pink plug Center subwoofer jack orange plug optional Ethernet network jack IEEE 1394 port Parallel port PS 2 mouse port Icon RNY 3 gt RN G RNN G s Kod FireWire 5 www gateway com Description Plug your rear right and left speakers into this jack For more information see Configuring the audio jacks on page 32 This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack For more information see Configuring the audio jacks on page 32 This jack is user configurable for one of the fol
115. roblem e IF you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction e IF an error occurs in a program see the program s printed documentation or the online help Help CES For more information about troubleshooting click Start then click Help and Support Type the keyword phrase troubleshooting in the Search Help box then press ENTER www gateway com Troubleshooting Troubleshooting topics are listed in alphabetical order Add in cards See Expansion cards on page 107 Audio See Sound on page 122 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive IF you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 25 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning optical discs on page 88 Restart your computer then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts Make sure
116. sen the thumbscrew on the expansion card cover 74 www gateway com 4 Toremove the PClx card support brackets slide them toward the back of the case 1 until they slip Free then pull the front of the brackets away from the computer 2 and remove them 5 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 6 IF you are replacing a card disconnect any cables that are attached to the card noting their locations and orientation You may have to reconnect the cables after you install the new card 7 Remove the old expansion card if necessary You can slightly seesaw the card end to end to loosen it but do not bend the card sideways To remove a card such as a video card from the PCI Express slot press the card release lever before trying to remove the card ee a aAA A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 75 CHAPTER 5 Upgrading Your Computer 8 Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways Refer to the following illustration for help PClex16 PCI PCI PClex16 PCI 9 Tighten the thumbscrew on the expansion card cover 10 Reconnect the expansion card cables if any using your notes from Step 6 o
117. splay Release the button to drop the object where you want it This is called clicking and dragging For more information about how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see the Customizing chapter in your online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 87 23 CHAPTER 3 Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components m Activity indicator Manual eject hole Eject button location varies location varies Loading an optical disc gt To insert an optical disc 1 Press the eject button on the optical disc drive YA Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray a 24 www gateway com Identifying optical drive types Your computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your optical drive has Yourdrivetype Use your drive for this logo iS cD Installing programs playing ose audio CDs and accessing data COMPACT g CD RW Installing programs playing il amp a
118. t sede a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system www gateway com Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 145 APPENDIX A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed
119. tem to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 129 e f nothing else has solved the problem and you want to return your system to factory condition see Recovering your system to its factory condition on page 132 IF you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a DVD compatible drive to use these options e To re install Windows using the Windows DVD see Recovering your system using the Windows DVD on page 133 e To re install your pre installed software and device drivers using recovery discs see Recovering pre installed software and drivers using recovery discs on page 127 Recovering pre installed software and drivers You can perform a partial recovery by recovering the software and device drivers that were pre installed at the factory IF you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center 123 124 CHAPTER 7 Troubleshooting Preparin
120. ter DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging IF the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Reinstall the device driver www gateway com Display The screen resolution is not correct e Change the screen resolution from the Display Settings dialog box For more information see the Customizing Windows chapter in your online User Guide The computer is running but there is no picture e Adjust the brightness and contrast controls to the center position e IF you are using an external display e Check the cable for bent or damaged pins e Make sure that the display is plugged in and turned on If the display is turned on the power LED should be lit e Make sure that the video cable is connected to the video port on your computer e Connect an external display that you know works to your computer e Reinstall the device driver The co
121. tes from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial E 89 CHAPTER 6 Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space gt To check hard drive space Shortcut Start gt Computer gt right click drive gt Properties 1 Click Start then click Computer The Computer window opens 90 www gateway com 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears F al amp Local Dui C Propetes m mwt los judon Dong Secsty Quta Toe y Da in weer Li ce DE TIA 150 TDi bye 4158 Btw oae 3 vm iit ar MOTT ASS 57 bytas 4 one Qa Omne Cren ta Gree sere Get ae pon ra tree tor aea mesg i oe ne Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup
122. that the IDE controllers are enabled Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver 103 104 CHAPTER 7 Troubleshooting An audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 30 IF you have external speakers attached make sure that the speakers are turned on and that the cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 88 Reinstall the appropriate device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 25 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see Cleaning optical discs on page 88 Shut down and restart your computer Make sure that the DVD program has been installed on your compu
123. timedia on Web pages e Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail e Click the receive button in your e mail program e Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work e Make sure that the keyboard cable is plugged in correctly For more information see your computer s setup poster e Remove all extension cables and switch boxes e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys e Try a keyboard that you know works to make sure that the keyboard port works e Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message e Make sure that nothing is resting on the keyboard e Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer 110 www gateway com Liquid spilled in the keyboard e f you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may nee
124. tions 140 settings transferring 97 98 shortcut menus accessing 23 shortcuts opening menu 23 shutting down computer 17 18 side panel removing 51 replacing 51 156 sleep button 21 sleep mode 17 using 18 SmartMedia 29 software recovery discs 124 127 re installing 123 sound adjusting 30 controls 30 muting 30 troubleshooting speaker jack 9 speakers configuring 32 Standby mode 6 starting computer 16 programs 23 starting computer 6 static electricity 50 surge protector 14 system battery replacing 57 system board replacing 76 system identification label 3 T Task Schdeuler 96 techinal support Support 2 technical support automated troubleshooting 135 Technical Support 136 tips before contacting 122 134 tutorial service 136 telephone support 134 training CD 137 classroom 137 Gateway Learning Libraries www gateway com 137 Learn With Gateway transferring files From old computer 97 137 98 settings from old computer 97 troubleshooting add in cards 103 107 audio 122 automated system 135 cable modem 115 cards 103 107 CD drive 103 105 dial up modem 115 dial up modem speed 117 display 105 DSL modem 115 DVD drive 103 105 Ethernet network faxes 117 files 107 general guidelines hard drive 108 Internet connection 116 keyboard LCD panel 105 memory 114 memory card reader monitor 105 mouse 119 network 106 119 passwords 119 power 120 printer 120 safety guidelines scr
125. udio CDs accessing data and rReWrtableks creating CDs COMPACT 3 DVD CD RW Installing programs playing Be DYD audio CDs accessing data Gimme Rom cag CDs and playing DVD Installing programs playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs bbvtieRewiitabia accessing data and recording video and data to CDs and DVD R or DVD RW discs GJ 0 3 DVD R RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and i RW R DVD RW discs Double layer Installing programs playing VD RW audio CDs playing DVDs accessing data and recording DVD R DL video and data to CDs and double layer DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity 25 CHAPTER 3 Setting Up and Getting Started IF hod optical drivehas Yourdrivetype Use your drive for this logo i DVD RAM RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing lt audio CDs playing DVDs Blu ray DiE playing Blu ray Discs accessing data and recording video and data to CDs
126. unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over Ny Tip my Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours 93 CHAPTER 6 Maintaining Your Computer gt To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens A M Neate det apmretaten n omatand Virus dette at be detogmented A the stated ee Le egres ree 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented Help CEE For more information about defragmenting the hard drive click Start then click Help and Support Type defragmenting in the Search Help box then press ENTER Backing up files 94 Backing up files and removing them from the hard drive frees space
127. variety of tasks Preparing power connections Protecting from power source problems Q Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector IF you have a telephone modem use a surge protector that has a modem jack IF you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 14 www gateway com Checking the voltage selection A Caution IF you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this whe
128. w troubleshooting steps Telephone numbers Gateway offers a wide range of customer service Customer Care and information services Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800 846 2118 keypad to find answers to common problems US and Canada Telephone numbers You can access the following services through your telephone to get answers to your questions 135 Resource Answers by Gateway Gateway Customer Care Sales accounting and warranty CHAPTER 7 Troubleshooting Service description Get tutorial assistance for hardware and software issues Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 134 before calling TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Get information about available systems pricing orders billing statements warranty service or other non technical issues Self help IF you have how to questions about using your Gateway supplied hardware or software see the following resources How to reach www gateway com answers Gateway Customer Care telephone numbers vary by country or region See the label on the front or side of your computer 605 232 2191 800 846 2000 US 888 387 7752

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