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Gateway EC58 User's Manual

1. Preface CCOnVeblllilODR 4 53 best s ra ma CR oeste Fest ra General Information le MK re SCENE System Block Dinora mx Sy eee ee ee S Board La OM oue aaa tain aod Gees eed esa Noa ee aS Top View Bottom View Notebook Product Front Left Right Back BOON sus susya ss rS deabus d agreed xm eR ed keyboard Aa sy posa iu S NOU dE th e LCD Panel Hardware Specifications and Configurations mays trt e bus oe Second Level CAC INC vut ERU ota eet ea buds a ume rS Dy Stet MOmoLy aee Soit ud o PETRI POT EROR ET Lam Ote ELO E Sus eot rro ato I eu PETER SUN Erde er NN Tee SSH AN TANG Pommes DEVICE svarte p aes brea doe os Bed Nt aCe eno does uyu te ae bare ashi Hard Disk Drive Interface Audio Interface s ee ee e E verserer CAT SOG Za ey VON DOT PT o RE EEE NE EN EN EE BUA vg se reser NG Sn Power Manase emiellE 25525 et Vau dan hint care head c eee Me coe HR SO Gms ts LED Status Indicator JJ OR SUR DECURILY PENE sake FAN 6 2 fe Baccus GA OE
2. REN Physical Characteristics baha 2 Replacing Notebook General Informations 22525 ee aaa Tools Regulted avsendere uqaqa qa Chapter 3 Contents Dolores oleo a c 6e nequ s cT INSERERE ae eee ed Vi Disassembly Procedure Flowchart Vil Removing the Battery Pack Vill Removing the HDD RAM Vill Removing the Battery eR OR aes IX Removing the Keyboard uwa au Pet s ion ledene ele wey x Removing FFC of Main x Removing Wireless Card and Thermal Module XIV Removing the Main Board XV Removing I O Board and Panel xvii Disassembling the LCM Module XX Disassembling the External Module XX1 Disassembling the HDD Module XX1 iouDplesh olina usun u un kG SEES ut XXIII Diaenosin Problems aciei ir drei ua bataua XXIV System Check Procedures 552552555 284 odes cana XXIV External Diskette Drive Check
3. XXIV External CD ROM Drive Check XXV Keyboard or Auxiliary Input Device Check XXV Memo C hec tah ays be d ete ndis en XXV1 Power System Check 22d cet Se XXV1 Touchpad Cheek cox 2d erre rede XXVII Power On Self Test POST Error Message xxvili Index of Error Messages ess wee up GNAGE ETE XXVIII 255 46 COG EEE EEE ae aod ie XXVIII Error Message List 5325 44 ERES XXIX INo beep Error Message List usay ME MEX EA XXX1 InsydeH2O BIOS Beep Codes XXX Index of Symptom to FRU Error Message XXXVII LCD Related Symptoms XXXVII Indicator Related Symptoms Power Related Symptoms PCMCIA Related Symptoms Memory Related Symptoms XXXVIII Speaker Related Symptoms XXXIX Power Management Related Symptoms XXXIX Peripheral Related Symptoms XXXIX Keyboard Touchpad Related Symptoms Modem Related iiie sepee eve qupa Intermittent NS ox eve Se ees Re eR s uma xli Undetermined Problems lois e Sgen p ARR
4. Missing pels in characters The screen appears abnormal The wrong color is displayed Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connector Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Check the LCD inverter ID Test or replace the LCD inverter Test or replace the LCD cable Test or replace the LCD Test or replace the system board XXXV CHAPTER 4 Troubleshooting Indicator Related Symptoms Symptom Error Indicator incorrectly remains off or on but system runs correctly Action in Sequence Power Related Symptoms Symptom Error Power shuts down during operation The notebook doesn t power on The system doesn t power off The battery can t be charged Reconnect the inverter board Test or replace the inverter board Test or replace the system board Action in Sequence Test the power source battery pack and power adapter See Power System Check on page xxvi Test or replace the battery pack Test or replace the power adapter Test or replace the hard drive amp battery connection board Test or replace the system board Test the power source battery pack and power adapter See Power System Check on page xxvi Test or replace the batte
5. Privacy Control e BIOS user supervisor passwords e Kensington lock slot Dimensions and Weight e 377 1 W x 254 D x 25 7 H mm 14 85 x 10 x 1 08 1 01 inches e 2 4 kg 5 29 165 with 6 cell battery pack Power e ACPI 3 0 CPU power management standard supports Standby and Hibernation power saving modes e 63W 5600mAh 6 cell Li ion battery pack e 8 hour battery life e 3 pin 65W AC adapter ENERGY STAR Special Keys and Controls 9 103 104 107 key keyboard e 12 function keys four cursor keys Windows key international language support independent US dollar and Euro symbol keys e Multi gesture touchpad supporting two finger scroll pinch e rotate flip e Capacitive touch launch keys Gateway PowerSave and MyBackup Communication touchpad lock CHAPTER 1 System Specifications I O Ports Software Optional Items Multi in 1 card reader Three USB 2 0 ports HDMI port with HDCP support External display VGA port Headphone speaker line out jack with one jack supporting S PDIF Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter 14 Gateway 3G Connection Manager Gateway Launch Manager Gateway MyBackup Gateway PowerSave Solution Gateway Recovery Management Adobe Reader Adobe Flash Player CyberLink PowerDVD CyberLink Power2Go Google Toolbar Google Setup Microsoft Works with Office Home and Student 2007 Trial Norton Online Backup
6. Battery Batter Battery loc kuwa latch Ventilation slots and HE cooling fan Component Icon Description Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery DNO 19 20 CHAPTER 1 System Specifications Component Icon Ventilation slots and cooling fan Memory bay Hard drive bay Battery latch D Description Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat result ing in unexpected shutdown or permanent damaoe to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Memory modules are located in this bay The hard drive is located in this bay Slide to release the battery www gateway com Keyboard Area Mirrored touchpad buttons and touchpad lock ODD button Multi gesture touchpad Touchpad lock Component Icon Description Power button Press to turn the power on or off You can also configure the power button for Sleep Resume mode Speakers Left and right speakers deliver stereo audio output Keyboard Provides all the features of a full sized
7. computer keyboard Touchpad Provides all the functionality of a mouse Touchpad toggle a Turn the internal touchpad on and off Capacitive touch Press to access capacitive touch key function keys Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used 21 CHAPTER 1 System Specifications LCD Panel Webcam Microphone Component Icon Description Webcam Use to let others see who they are communicating with when making VolP calls Microphone Use to talk through when making Voice over Internet Proto col VoIP calls 22 www gateway com Hardware Specifications and Configurations Processor Item Processor packing Support Processor Launch On die L2 Cache FSB TDP Thermal Socket type Specification uFCPGA ULV Centrino PDC ICPM 10W CPU Up to 6 MB 1067 MHz 10W BGA Second Level Cache Item North Bridge South Bridge Specification GS45 ICH9M SFF System Memory Item Technology Base momory Expansion memory Maximum memory size Lan Interface Item Controller AVAP SPEED Specification DDR3 800 1067 MHz DDR3 SO DIMM x 1 slot 512 1024 2048 4096 MB DDR3 SDRAM DDR3 SO DIMM x 1 slot 512 1024 2048 4096 MB DDR3 SDRAM 8 GB Thermal evaluation based on 8 GB Specification Atheros AR8131 10 100 1000 Mb s 23 CHAPTER 1 System Specifications Wireless LAN Item Specification Mo
8. 300 PANTHER B SATA LF FAWV C60F HDD WD 2 5 5400RPM 500GB WD5000BEVT 22ZATO ML250 SATA LF FAV 01 01A01 KH 16001 034 KH 16004 006 KH 16007 024 KH 16008 022 25001 016 25004 003 25007 015 25008 021 KH 32001 008 KH 32004 002 KH 32007 007 KH 32008 013 50001 011 50004 001 50007 009 50008 013 Category www gateway com Part Name and Description FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z HEIGHT 9 5MM FLASH DISK SAMSUNG SSD NAND 32GB MMCRE32GSMPP MVA LF THERMAL MODULE WITH FAN Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black US International Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black US w Canadian French Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Turkish Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Swiss G Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Sweden Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black SLO CRO Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Norwegian Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Hungarian Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black FR Arabic Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Chinese Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Brazilian Port
9. 4 Reconnect the external diskette drive DVD ROM module Replace the external diskette drive CD ROM module 6 Replace the main board UT External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM doesn not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the system board If the error still remains 4 Reconnect the external diskette drive CD ROM module Replace the external diskette drive CD ROM module 6 Replace the main board Keyboard Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable is connected correctly run the Keyboard Test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cable to the system board 2 Replace the keyboard 3 Replace the system b
10. 5V 5 Audio Interface Item Sound Codec AVAP Internal Speaker Internal Microphone Sound Volume LCD Panel Item Vendor amp model name Screen diagonal mm Active area mm Display resolution pixels Pixel pitch Pixel arrangement Display mode Typical white luminance cd m2 also called Brightness Luminance uniformity Contrast ratio Response time optical rise time fall time msec 28 Specification Realtek ALC269 2 1 5 Watt Array MIC x 1 By Hot Key Specification 13 3 WXGA Glare B133XW01 336 6 13 25W 293 42 x 164 97 1366 x 3 RGB x 768 0 2148 x 0 2148 R G B Vertical Stripe Normally White 220 typ 5 points average 187 min 5 points average 1 25 max 5 points 500 typ 8 typ 12 Item Nominal input voltage VDD Typical power consumption watt Weight g Physical Size mm Electronical interface Support color Viewing Angle degree Horizontal Right Left Vertical Upper Lower Horizontal right CR 10 left Vertical upper CR 10 lower Card Slot Item 1 card reader SD MMC MS MSPro X D WebCAM Item Module Interface Keyboard Item Controller Type AVAP www gateway com Specification 3 3 typ TBD 315 max L W 306 8 193 83 1 channel LVDs 262K colors RGB 6 bit Min Typ 45 45 15 35 Specification ACE AGE 100 Specification HD 1 0M USB Specification Darfo
11. HOI ZX ASO T SS LX ZHWOOT EN nad zx ZHW99Z LT COP TINE NYA 174956 u zu a dpo 4551 LITHASIESUdT6SO1 Tld AAS uAzueg Teua 1 ng Nd 13 CHAPTER 1 System Specifications Board Layout 3 4 9 5 10 Gateway EC58 M B layout and connector location Top view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR 14 Bottom View 13 12 No 11 12 13 14 15 16 17 18 19 20 21 22 www gateway com 22 19 21 15 Name 9 10 11 12 13 14 16 17 19 20 018 914 17 18 20 Gateway EC58 layout and connector location Bottom view Description Battery CNTR PCI E socket SIM card socket PCI E socket Power cable CNTR LVDS cable CNTR DIMM socket DIMM socket HDD socket USB board CNTR South Bridge North Bridge 15 CHAPTER 1 System Specifications Notebook Product Tour Front 16 Ventilation Battery charge Multi in 1 card reader fan indicator Component Icon Description Ventilation fan Battery charge indicator Multi in 1 crd reader S D pro Helps cool internal components Warning Do not work with the noteb
12. LV5 LF Gateway Part No 50 WEKON 007 50 WEKON 006 50 WEKON 010 50 WEKON 011 AP 06501 026 AP 06503 024 AP 0650A 012 AP 06501 027 AP 06503 026 AP 0650A 013 Category BATTERY www gateway com Part Name and Description BATTERY PANASONIC LI ION 352 PANASONIC 6 CELL 5800MAH MAIN COMMON W HALOGEN FREE BATTERY SANYO AS 2009D LI ION 352 SANYO 6 CELL 5600MAH MAIN COMMON W HALOGEN FREE BATTERY SIMPLO AS 2009D LI ION 3S2P SAMSUNG 6 CELL 5600MAH MAIN COMMON ID AS09D70 W HALOGEN FREE BATTERY SANYO AS 2009D LI ION 352 SANYO 6 CELL 5200MAH MAIN COMMON W HALOGEN FREE Battery SIMPLO AS 2009D Li lon 352 SAMSUNG 6 cell 5200mAh Main COMMON A Type AS09D7D Battery SIMPLO AS 2009D Li lon 3S2P LGC 6 cell 5200mAh Main COMMON C1 ASO9D7C BATTERY SANYO AS 2009D LI ION 352 SANYO 6 CELL 4400MAH MAIN COMMON ID AS09D31 W HALOGEN FREE BATTERY SONY AS 2009D LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID ASO9D41 W HALOGEN FREE BATTERY PANASONIC AS 2009D LI ION 3S2P PANASONIC 6 CELL 4400M AH MAIN COMMON ID AS09D51 W HALOGEN FREE BATTERY SIMPLO AS 2009D LI ION 352 PANASONIC 6 CELL 4400MAH MAIN COMMON 2 2CG ID AS09D71 W HALOGEN FREE BATTERY SIMPLO AS 2009D LI ION 3S2P LGC 6 CELL 4400MAH MAIN COMMON 2 253 ID 509073 W HALOGEN FREE BATTERY SIMPLO AS 2009D LI ION 352 SAMSUNG 6 CELL 4400MAH MAIN COMMON 2 2F ID AS09D75 W HALOGEN FREE Gateway Part No BT 00605 038 BT 006
13. MULTIMEDIA INTERFACE E p M T L TI RW ROOM RECORDER lt gt pro MEMORY STICK MULTIMEDIACARD ENERGY STAR www gateway com System Block Diagram Um paeog ped 41 49 STSSIY NELTVEN 8951 89201 mo TETEUV NWI MBEDI 320d 950 NOY H BBTJUBD SONL A Ghd RE paeog RIGdS NI ZNIT mar gy 5 LN E p E wow SPM kr orm 1no ag PXESN AAH Ev d TTSSD duod ASYA Wd preog St d Pr ep d cr d P d Hal 320408 pe peog BJUTIJ rsBurg unoor nTg FISWEN NVIA sasn 9850 1850 ZAWEE DET 6 d ur Boreuy cs os 11 02 ESN 4 NI 45 ISwa FXY0H ASYA appn ZHWPZ 950 E LE d LE d LE d LE d HJTTTSTLE 3104 330d 420g GPDH 3104 ZH S Z TX sseudxg IOd m 2850 tasn ogsa sS 3104 ZH S Z x 3104 2 9672 TX sseidkg IOd videos vogod OST VIVS 155 ass 9 qaoq ZH S Z TX 4 445 W6HOI gt TES z 104 ZH S Z X s58IdKH IDA PE d ET z d x sseldx HOI 92 4 La d z 2909901 008 das ebtque Ed PER UTdE9ET V9824 Em VIA LYD A A r ZHW96 2HNLZ Q Zum sor oos wu Zum 2 HOW 2574 015 ZHNWPT AS T udg SCAT TDI gx ZHR9901 008 199 DS
14. Norton Internet Security 2009 Trial 60 days Oberon GameZone Wild Tangent 1 1 GB 2 GB DDR3 1066MHz soDIMM module 6 cell Li ion battery pack Gateway PowerSave 3 pin 65W AC adapter External USB floppy disk drive External USB 56K modem Windows Vista Life without Walls Gateway recommends Windows 7 1 2 3 Specifications vary depending on model 64 bit software is required to enjoy the advantages of 64 bit processing Actual throughput may vary depending on network conditions and environmental factors such as network traffic or overhead building construction and access point settings All available system memory may be allocated for system resource requirements Shared system memory may be allocated to support integrated graphics depending on system memory size and other factors Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment www gateway com 6 For models with discrete graphics 7 For systems with 4 GB of system memory total graphics memory visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32 bit OS 8 For models with integrated graphics 9 Dolby is a registered trademark of Dolby Laboratories 10 Supports 7 1 channel surround sound and 2 channel ster
15. Pin 2 0V Ground 2 e If the voltage is not correct replace the power adapter e If the voltage is within the range do the following Replace the system board e f the problem is not corrected see Undetermined Problems on page xli e If the voltage is not correct go to see Check the Battery Pack on page xxvil e f the power on indicator does not light up check the power adapter s power cord for correct continuity and installation XXVI www gateway com e If the operational charge does not work see Check the Battery Pack on page xxvii 4 Important mae An audible noise from the power adapter does not always indicate a defect Check the Battery Pack To check the battery pack using software 1 Check out the Power Management in control panel 2 InPower Meter confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct 3 Repeat the steps 1 and 2 for both battery and adapter This helps you identify first the problem is on recharging or discharging To check the battery pack using hardware 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than
16. given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines Important To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Gateway office on how to return it www gateway com Exploded Diagram oLa 20 19 18 17 16 19 14 13 12 11 10 9 8 7 6 4 6053B0539701 SJM31 DISP PANEL AL FUIL 3 6024 005 7201 LED LCD AUD 13 3 WXGA Glare B133XW01 Ve LF 220nit 8ms 5001 e 1 601780216301 605440076201 6054B0623101 604750012101 6017B0216201 603980033401 60368005 7001 60368005 7101 605480676901 6052B0005901 6052B0156101 151080730901 605180443101 605180443201 605580004101 605580004001 151080729401 151080729501 PART SJM31_LVDS_ CABLE TAPE 250x80x1T 3M8915 SJM31 DISP BEZEL RUBBER UP Suyin 1 0Mega NB Module Model No CN1014 36D 0V05 R SJM31 CAMERA CABLE SJM31 DISP MIC CABLE ANTENNA DUAL RIGHT 510 400mm 1 13mm ANTENNA DUAL LEF T 500 560mm 1 13mm SJM31 DISP GASKET HINGE SCREW LM2 5 4 5mm M 4 5mm 0 5mm NLPATCH SCREW LM2 0 3 0mm MACH 4 0mm 0 4mm CROSS BK PATCH SJM31 DISP HINGE CAP SET SJM31 DISP HINGE COVER L SJM31 DISP HINGE COVER SJM31 DISP HINGE L SJM31 DISP HINGE R ASSEMBLY COVER BEZEL DISPLAY OFFLINE ASSEMBLY COVE
17. in Sequence The internal modem does not work Test the modem phone port correctly Test or replace the modem combo card Test or replace the system board 4 Important If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page xli xl www gateway com Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times f any error is detected replace the FRU f no error is detected do not replace any FRU 2 Rerun the test to verify that there are no more errors Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate a non defective FRU M Important Verify that all attached devices are supported by the computer Important Verify that the power supply being used at the time of the failure is M operating correctly See Power System Check on page
18. the world s third largest PC company See www gateway com for more information intel m EZ 0 27 FA cos Centrino CERTIFIED Windows w DP pe DOLBY SOUND MULTI R W R i RECORDER ste SP X m VIDEO MULTIMEDIACARD MEMORY STICK ENERGY STAR CHAPTER 1 System Specifications EC54 Specifications Operating system Genuine Windows 7 Home Premium 64 bit2 CPU chipset Intel Pentium processor SU4100 2 MB L2 cache 1 30 GHz 800 MHz FSB 10 W supporting Intel 64 architecture Intel Celeron processor SU2300 1 MB L2 cache 1 20 GHz 800 MHz FSB 10 W supporting Intel 64 architecture e Intel Celeron processor 743 723 1 MB L2 cache 1 30 1 20 GHz 800 MHz FSB 10 W supporting Intel 64 architecture Mobile Intel GS45 Express Chipset System memory 34 e Dual channel DDR3 SDRAM support e Up to 4 GB of DDR3 1066 MHz memory upgradeable to 8 GB using two soDIMM modules Display e 15 6 HD 1366 x 768 pixel resolution ess 200 nit Gateway Ultrabright LED backlit TFT L 16 9 aspect ratio Graphics ATI Mobility Radeon HD 43305 with up to 23046 MB of HyperMemory 512 MB of dedicated DDR3 VRAM up to 1792 MB of shared system memory supporting Unified Video Decoder UVD OpenEXR High Dynamic Range HDR technology Shader Model 4 1 Microsoft DirectX 10 1 Mobile Intel 6545 Express Chipset w
19. the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Default Settings using the BIOS Setup Utility Test or replace the RTC battery Test or replace the system board Test or replace the DIMM Test or replace the BIOS ROM Test or replace the system board None Test or replace the BIOS ROM Test or replace the system board Run Load Default Settings using the BIOS Setup Utility Test or replace the RTC battery Test or replace the system board Enter Setup and see if fixed disk and drive A are properly identified Test or replace the diskette drive Test or replace the hard disk drive Test or replace the system board www gateway com No beep Error Message List No beep Error Messages No beep power on indicator turns off and LCD is blank No beep power on indicator turns on and LCD is blank No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT No beep power on indicator turns on anq a blinking cursor shown on LCD during POST No beep during POST but system runs correctly FRU Action in Sequence Test the power source battery pack and power adapter See Power System Check on page xxvi Make sure that every connector is conne
20. xxvi To isolate a failing FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Gateway devices Printer mouse and other external devices Battery pack Hard disk drive s DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has changed xli CHAPTER 4 Troubleshooting If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU e f the problem remains replace the following FRUs one at a time e System board e LCD assembly 4 Important Do not replace a non defective FRU xli 6 FRU Field Replaceable Unit List e Introduction e Exploded Diagram e Gateway EC58 FRU List CHAPTER 6 FRU Field Replaceable Unit List Introduction xliv This chapter gives you the FRU Field Replaceable Unit listing in global configurations of Gateway EC58 Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For GATEWAY AUTHORIZED SERVICE PROVIDERS your Gateway office may have a DIFFERENT part number code from those
21. 0 GB WD2500BEVT 22ZCT0 ML160 SATA LF FAV 11 01A11 HDD SEAGATE 2 5 5400rpm 320 GB ST9320320AS Crockett SATA LF FAW 0303 HDD TOSHIBA 2 5 5400rpm 320 GB MK3255GSX Libra SATA LF HDD HGST 2 5 5400rpm 320 GB HTS545032B9A300 Panther B SATA LF HDD WD 2 5 5400rpm 320 GB WD3200BEVT 22ZCT0 ML160 SATA LF FAV 11 01A11 HDD SEAGATE 2 5 5400rpm 500 GB ST9500325AS Wyatt SATA LF FAW 0001SDM1 HDD TOSHIBA 2 5 5400rpm 500 GB MK5055GSX Libra SATA LF HDD HGST 2 5 5400rpm 500 GB HTS545050B9A300 Panther B SATA LF HDD WD 2 5 5400rpm 500 GB WD5000BEVT 22ZAT0 ML250 SATA LF FAV 01 01A01 XXV Category Memory WLAN 3G Module Keyboard Camera SSD Touchpad Bluetooth Modem Antenna APPENDIX Test Compatible Components Model Memory MICRON SO DIMM DDRII 1066 1 GB MT8JSF12864HY 1G1D1 LF 64 16 0 07um Memory ELPIDA SO DIMM DDRIII 1066 1 GB EBJ11UE6BAUO AE E LF 64 16 0 07um Memory SAMSUNG SO DIMM DDRIII 1066 1 GB M471B2873EH1 CF8 LF 64 16 0 055um Memory HYNIX SO DIMM DDRIII 1066 1 GB HMT112S6AFP6C G7NO LF 64 16 0 065um Memory MICRON SO DIMM DDRIII 1066 2 GB MT16JSF25664HY 1G1D1 LF 128 8 0 07um Memory ELPIDA SO DIMM DDRIII 1066 2 GB EBJ21UE8BAUO AE E LF 128 8 0 07um Memory SAMSUNG SO DIMM DDRIII 1066 2 GB M471B5673EH1 CF8 LF 128 8 0 055um Memory HYNIX SO DIMM DDRIII 1066 2 GB HMT125S6AFP8C G7NO LF 128 8 0 065um Lan Intel WLAN 533AN_HMWG Shirley Peak 5300 MM 895401 Lan Intel WLAN 512AN_HMWG Shirley Peak 5100 MM 895
22. 03 080 BT 00607 082 BT 00603 079 BT 00607 089 BT 00607 090 BT 00603 082 BT 00604 039 BT 00605 041 BT 00607 078 BT 00607 079 BT 00607 080 Category BOARD CHAPTER 6 FRU Field Replaceable Unit List Part Name and Description LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM8895373 LAN INTEL WLAN 512AG HMWG SHIRLEY 5100 MM 897072 Liteon Wireless LAN Atheris HB93 1x2 BGN HM WN6602AH Foxconn Wireless LAN Atheros HB93 1x2 BGN HM Foxconn Wirelss LAN Atheros HB95 1x1 BG HM OPTION 3G MODULE GTM382EL QUALCOMM 3G MODULE GOBI2000 TOUCHPAD BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928 11 BLUETOOTH BOARD Foxconn BRM 2046 BT2 1 T60H928 33 USB BOARD CARD READER BOARD AUDIO BOARD D SUB amp DC IN BOARD Gateway Part No 5 01 003 5 01 005 NI 23600 051 NI 23600 046 NI 23600 047 LC 21300 007 LC 21300 011 56 PCRON 001 BT 21100 005 BH 21100 004 55 WEKON 001 55 PCRON 003 55 WEKON 002 55 WEKON 003 Category CABLE www gateway com Part Name and Description TOUCHPAD BUTTON BOARD LED BOARD SSD TRANSFER BOARD POWER CORD 3PIN USA POWER CORD 3PIN EUR POWER CORD 3PIN SOUTH AFRICA POWER CORD 3PIN DENMARK POWER CORD ISRAEL POER CORD 3PIN ITALIAN POWER CORD 3PIN UK POWER CORD 3PIN SWISS POWER CORD AUSTRALIA W LABEL POWER CORD 3PIN CHINA POWER CORD SOUTH AFRICA AIL BLUETOOTH BOARD CABLE DC IN CABLE 65W USB BOARD CA
23. 1 No 11 12 13 14 15 16 17 18 19 20 21 22 15 Name 9 10 11 12 13 14 16 17 19 CN20 U18 U14 17 18 20 Gateway EC58 M B layout and connector location Bottom view Description Battery CNTR PCI E socket SIM card socket PCI E socket Power cable CNTR LVDS cable CNTR DIMM socket DIMM socket HDD socket USB board CNTR South Bridge North Bridge CHAPTER 5 Connector Locations A Model Definition and Configuration Model RO Country Gateway Part No Description CPU LCD SO DIMM 1 SO DIMM 2 HDD 1 GB Wireless LAN Bluetooth xvii APPENDIX A Model Definition and Configuration ENBFS 354G50n ENBFS 354G32n ENBFS 354G32n EMEA Spain LX BAQ0X 001 LX BAN0X 002 LX BAN0X 001 ENBFS 354G50n VHP32BTES1 M92LP512Ckk_V38 2 2G 500 L BT 6L2 8 5R CB n2 1 0D HG ES54 BUTTERFLY_S FC 160SP ENBFS 354G32n VHP32BTES1 UMACkk8 2 2G 320 BT 6L2 8 5R CB n2 1 0D HG ES54 BUTTERFLY S EV 151SP ENBFS 354G32n VHP32BTES1 UMACkk8 2 2G 320 BT 6L2 8 5R CB n2 1 0D HG ES54 BUTTERFLY S EV 150SP C2SSU3500B NLED13 3WXGAGS SO2 GBIII10 SO2 GBIII10 N500 GB5 4KS N320 GB5 4KS N320 GB5 4KS SP1 x 2HMW BT 2 0 C Online Support Information APPENDIX C Online Support Information This section describes online technical support services available to help you repair your Gateway notebook If you are a dis
24. 32 1510B0729201 ASSEMBLY CASE BDITTDM DF F LINE NO PART PART EXPRESSION OD mui Ead Lac cC xlvil CHAPTER 6 FRU Field Replaceable Unit List 7 lt Ea DTE En lo M ELLA 1 27 pe al xlvii www gateway com x inira COME EUR _ 1 1 J 151080729001 SJM31 RAM DOOR SET 605180223000 519 XD card J 605280151301 SCREW LM2 0 5 0mm MACH 4 5mm 0 8mm CROSS BNLPATCH 6 J au avi l 191080729101 SJM31 HDD COVER SET J 605240035101 SCREW I M2 3mm M 4 3mm 0 8mm BK PATCH 4 Je 602780064201 Battery PANASONIC Li Ion 3S2P PANASONIC 6 cell 3800mAh NO PART NO PART EXPRESSION QTY 01 8 7 6 4 3 xlix CHAPTER 6 FRU Field Replaceable Unit List Gateway EC58 FRU List Category ACCESORY ADAPTER Part Name and Description WIRELESS ANTENNA LEFT WIRELESS ANTENNA RIGHT WIRELESS ANTENNA RIGHT NON 3G WIRELESS ANTENNA LEFT NON 3G ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65JH DB A LV5 LED LF ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AC LV5 LED LF ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP A0652R3B LV5 LED LF ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65MH B A LV5 LF LF ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AG LV5 LF ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP A0653R3B 1LF
25. 373 Foxconn Wireless LAN Atheros HB93 1x2 BGN HM Option 3G GTM382E Qualcomm GOBI2000 EM770 Keyboard Gateway GP001 White Suyin 1 0Mega NB Module Model No CN1014 S36D OVO02 HFS032G25MNM UM410 TM 00450 008 ALPS KG8DD0007 Foxconn Bluetooth T60H928 11FOX BRM 2 0 Foxconn Bluetooth T60H928 31 FOX BRM 2 1 External USB Lite LSI modem WLAN 3G COMBO anttena WLAN anttena MAN GATEWAY SVC GDE R1 09 851 3 195 2 System Utilities e BIOS Setup Utility e BIOS Flash Utility CHAPTER 2 System Utilities BIOS Setup Utility XXX The BIOS Setup Utility is a hardware configuration program built into your notebook s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Setup Utility press m during POST when Press lt F2 gt to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BOIS Setup Utility please set the parameter to enabled Press lt F12 gt during POST to enter multi boot menu In this menu user can change boot device without entering BOIS Setup Utility Information Security Boot Exi
26. 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU To check the touchpad 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board XXVI CHAPTER 4 Troubleshooting After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Power On Self Test POST Error Message The POST error message index lists the error message and their possible causes The most likely cause is listed first M Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced w
27. A SNS xli www gateway com Chapter 4 FRU Field Replaceable Unit List xliii rodicio i rS ote eae QU asa bs xliv Exploded iier amL v RIMIS seers E ER ic areas xlv Oneway ECSS TRULS dg edt m poii l Chapter D Connector Locations NQMC Wit SN ES STAS Ixiv Bottom View s s s s sn s LXV Ap pend IX A Model Definition and Configuration Ixvii Appendix Online Support Information Ixix Appendix C Test Compatible Components Ixxiii Intt OOuctOl cus duit ce dips Ixxiv Microsoft Windows Vista Environment Ixxiv Chapter 6 System Utilities Ixxix BIOS Sepp lir y a eR e ong a Ixxx Invoking BIOS Setup Utility Ixxxi BIOS Basi UO ty oan eh dried Se US Eie xci Contents 3 Replacing Notebook Components e General Information e Disassembly Procedure Flowchart e Disassembling the External Module CHAPTER 3 Replacing Notebook Components General Information Tools Required This chapter contains step by step procedures on how to disassemble the notebook computer Gateway EC58 for maintenance and
28. BLE Gateway Part No 55 WEKON 004 55 PCRON 001 55 PCRON 005 27 001 27 002 27 008 27 010 27 011 27 009 27 004 27 006 27 AAMVN 003 27 005 27 007 50 010 50 WEKON 001 50 WEKON 002 Category CHAPTER 6 FRU Field Replaceable Unit List Part Name and Description D SUB SIGNAL CABLE AUDIO BOARD CABLE AUDIO BOARD CABLE CARD READER BOARD CABLE SSD TRANSFER BOARD CABLE LED BOARD CABLE TOUCHPAD BUTTON BOARD CABLE TOUCHPAD CABLE LED LCD CABLE Gateway Part No 50 WEK0N 003 50 WEK0N 004 50 WEK0N 005 50 PCR0N 003 50 PCR0N 005 50 PCR0N 001 50 PCR0N 002 50 PCR0N 009 50 WEK0N 008 www gateway com Category Part Name and Description CCD CABLE CAMERA CCD 1 0M SUYIN CN1014 S36D OV05 R LAVENDER_G CASE COVER BRACKET ASSEMBLY MINI PCI CARD BRACKET TOUCHPAD BUTTON BOARD BRACKET LED LENS HDD COVER Gateway Part No 50 WEKON 009 57 001 33 WEKON 001 33 WEKON 002 42 WEKON 001 60 WEKON 001 lv CHAPTER 6 FRU Field Replaceable Unit List Category Part Name and Description FELE Part o DIMM COVER 60 WEK0N 002 DUMMY CARD 42 PCR0N 003 UPPER CASE GW 60 WEK0N 003 LOWER CASE 60 WEK0N 005 HDD CONNECTOR 20 PCRON 001 HDD BRACKET 33 WEKON 003 Category www gateway com Part Name and
29. CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx Code 2Eh 2Fh 30h 32h 33h 36h 38h 3Ah 3Ch 3Dh 42h 45h 46h 48h 49h 4Ah 4Bh 4Ch 4Eh 50h 51h 52h 54h 58h 59h 5Ah 5Bh 5Ch 60h 62h 64h Beeps 1 3 4 3 1 4 1 1 2 1 2 3 2 2 3 1 www gateway com POST Routine Description RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start optional Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if e
30. D password is set this password protects the HDD Other users cannot steal information Password on Boot Defines whether a Disabled or Enableq password is required or not while the events defined in this group happened The following sub options all require the supervisor password for changes and should be grayed out if the user password was used to enter setup 4 Important When you are prompted to enter a password you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook to your dealer to reset it Setting a Password Follow these steps as you set the user or the supervisor password 1 Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key The Set Supervisor Password box appears Set SupervisorPassword Enter New Password Confirm New Password 2 password in the Enter New Password field The password length cannot exceed 8 alphanumeric characters A Z a z 0 9 not case sensitive Retype the password in the Confirm New Password field Important Be very careful when typing your password because the characters do not appear on the screen 3 Presse After setting the password the computer sets the User Password parameter to Set XXX www gateway com If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the chan
31. Description LCD COVER 13 3 GW LCD BEZEL 13 3 W CCD HOLE LCD HINGE COVER RIGHT LCD HINGE COVER LEFT LCD HINGE CAP LCD HINGE LEFT Gateway Part No 60 WEKON 007 60 WEKON 008 60 WEKON 009 60 WEKON 010 60 WEKON 011 33 WEKON 004 CHAPTER 6 FRU Field Replaceable Unit List Category Part Name and Description FELE Part o LCD HINGE RIGHT 33 WEK0N 005 HDD SEAGATE 2 5 5400RPM 160GB ST9160310AS CROCKETT SATA LF F W 0303 HDD TOSHIBA 2 5 5400RPM 160GB MK1655GSX LIBRA SATA LF FAW FG011J HDD HGST 2 5 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF FAV C60F HDD WD 2 5 5400RPM 160GB WD1600BEVT 22ZCTO ML160 SATA LF F AW 11 01A11 HDD SEAGATE 2 5 5400RPM 250GB ST9250315AS WYATT SATA LF 000150 1 HDD TOSHIBA 2 5 5400RPM 250GB MK2555GSX LIBRA SATA LF FAN FGO001J HDD HGST 2 5 5400RPM 250GB 5545025 9 300 PANTHER B SATA LF F W C60F HDD WD 2 5 5400RPM 250GB WD2500BEVT 22ZCTO ML160 SATA LF FAN 11 01A11 HDD SEAGATE 2 5 5400RPM 320GB ST9320320AS CROCKETT SATA LF F W 0303 HDD HGST 2 5 5400RPM 320GB 5545032 9 300 PANTHER B SATA LF F W C60F HDD HGST 2 5 5400RPM 320GB 5545032 9 300 PANTHER B SATA LF F W C60F HDD WD 2 5 5400RPM 320GB WD3200BEVT 22ZCTO ML160 SATA LF FAN 11 01A11 HDD SEAGATE 2 5 5400RPM 500GB ST9500325AS WYATT SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400RPM 500GB MK5055GSX LIBRA SATA LF FAN FGO001J HDD HGST 2 5 5400RPM 500GB 5545050 9
32. Gateway EC54 EC58 SERVICEGUIDE Gateway Revision History Please refer to the table below for the updates made on the Gateway EC58 service guide Date Chapter Updates Copyright Copyright 2009 by Gateway Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retral system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Gateway Incorporated PRINTED IN TAIWAN 1 System Specifications e Preface e Features e System Block Diagram e Board Layout e Notebook Product Tour e Hardware Specifications and Configurations Preface Conventions CHAPTER 1 System Specifications The following conventions are used in this manual Warning Alerts you to any damage that might result from doing or not doing specific actions Caution Gives precautionary measures to avoid possible hardware or software problems V Important Reminds you to do specific actions relevant to the accomplishment of procedures AN Note Gives bits and pieces of additional information related to the current topic General Information Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all te
33. MEMORY SAMSUNG SO DIMM DDRIII 1066 2 GB M471B5673EH1 CF8 LF 128 8 0 055UM MEMORY HYNIX SO DIMM DDRIII 1066 2 GB HMT125S6AFP8C G7NO LF 128 8 0 065UM MICROPHONE LCD BUMPER Gateway Part No MB WEKOB 001 MB WEKOB 002 KN 1GB04 003 KN 1GB09 009 KN 1GBOB 019 KN 1GBOB 028 KN 1GB0G 019 KN 2GB04 004 KN 2GB09 002 KN 2GBOB 005 KN 2GBOB 012 KN 2GB0G 009 23 WEKON 001 47 WEKON 001 Category SPEAKER CHAPTER 6 FRU Field Replaceable Unit List Part Name and Description AL FOIL SCREW M2 5 4 5 NI PATCH SCREW M2 0 3 NI PATCH SCREW 130035M HARDEN SCREW M2 0 5 0MM CROSS BNI PATCH SCREW M2 3 PATCH SPEAKER Gateway Part No 47 WEKON 002 86 WEKON 001 86 WEKON 002 86 PCRON 003 86 PCRON 004 86 PCRON 005 23 WEKON 002 D Connector Locations e Top View e Bottom View CHAPTER 5 Connector Locations Top View 1 2 6 7 8 ech EP B pe D 8 ER e a amp BEER B mpg Ba 124 Lis en 50 PE up TF 5 RA n 10 Gateway EC58 M B layout and connector location Top view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR XIV Bottom View 13 12 11 www gateway com 22 19 2
34. OS version This field displays the VGA firmware version of the system This field displays the serial number of the unit This field displays the asset tag number of the system This field shows product name of the system This field displays the manufacturer of this system This will be visible only when an internal LAN device is presenting UUID 32bytes www gateway com Main The Main screen displays a summary of your computer hardware information and also includes basic setup parameter It allows the user to specify standard IBM PC AT system parameters Information YEW Security Boot Exit Item specific Help 09 00 00 01 01 2007 This is the help for System Time System Date the hour field Vaild System Memory XXXX KB range is from 0 to XXXX MB 23 REDUCE INCREASE F5 F6 Total Memory Video Memory 64MB Quiet Boot Enabled Network Boot Enabled F12 Boot Menu Disabled D2D Recovery Enabled SATA Mode AHCI Mode Important The system information is subject to different models The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Parameter System Time System Date System Memory Total Memory Video Memory Description Sets the system time The hours are displayed with 24 hour format Sets the system date This field reports the memory size of the system This field rep
35. R REAR DISPLAY OFFLINE PART EXPRESSION gt gt k 4 c xlv CHAPTER 6 FRU Field Replaceable Unit List 3 060508003211 SCFEV L Mo jmmM 4 mmn 8mm BK PATCH 30 600800121 SCREW LM2 0 5 0mm MACH 4 5mm 0 8mm CROSS BNLPATCH 29 605380552301 SJM31 TOP AL FUIL THERMAL 28 605480683601 52 31 TOP GRAPHITE PLATE 27 139780026400 SW SENSOR BOARD c6 603980033601 SPEAKER SET 4UHM L5W 26 6X1 4X4 4mm 265x600mm 602480076001 TAPE 250x80x1T 3M8915 3 c4 139780028801 GLIDE PAD BOARD ee 603480009101 SJM31 TOP TOUCHPAD el 191080726701 ASSEMBLYCASE TOP OFFLINE NO PART NO PART EXPRESSION TY_01 www gateway com 47 6042B0112301 Foxconn Bluetooth T60H928 31 FOX BRM 21 46 604380069011 5 31 THERMAL MOUDULE 45 1397B0060101 5 31 SSD BOARD 44 6052A0035101 SCREW LM2 3mm M 4 5mm 0 8mm BK PATCH 43 605280151501 SCREW LM2 0 5 0mm MACH 4 5mm 0 8mm CROSS BNLPATCH 42 6052B0005901 SCREW LM2 5 4 5mm M 4 5mm 0 5mm NLPATCH 41 6019B0643701 VRAM SAMSUNG Graphic DDRIII 800 160 K4W1G1646E HCI2 LF 40 6053B0517301 5 2 31 SUP BKT MINIPCI HALF 39 6042B0099301 Foxconn WLAN Atheros ARSB91 FM 38 6042B0111201 Uption 3G 82 oF 1397B0061701 SJM31_USB_BOARD 36 1397B0060201 SJM31_CARD_READER_BUARD 35 139780058901 SJM31_VGA_BUARD 34 1397B0059001 SJM31 AUDIO BOARD 33 131042275201 5 31 PCB MAIN
36. Remove 3 screws on VGA board and remove it M2 4 4 5D 0 5T 31 Remove 3 screws on USB board and remove it M2 4 4 5D 0 5T AN Note Replace the USB Board need to flash new UUID XIX CHAPTER 3 Replacing Notebook Components Disassembling the LCM Module 32 Remove 4 bezel mylar 33 Release 4 LCM screws under the mylar 34 Remove the bezel XX www gateway com Disassembling the External Module Disassembling the HDD Module 1 Remove the 4 screws from both sides of HDD and divide them CHAPTER 3 Replacing Notebook Components XXII 4 Troubleshooting e Diagnosing Problems e System Check Procedures e Power On Self Test POST Error Message e Index of Error Messages e InsydeH20 BIOS Beep Codes e Index of Symptom to FRU Error Message e Intermittent Problems e Undetermined Problems CHAPTER 4 Troubleshooting Diagnosing Problems Use the following procedure as a guide for computer problems 4 Important The diagnostic tests are intended to test only Gateway products Non Gateway products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to S
37. V 1 7 x 5 5 x 11 Yellow HP A0652R3B 1LF LV5 LED LF www gateway com Category Model Battery Battery SANYO AS 2009D Li lon 3S2P SANYO 6 cell 5200mAh Main COMMON ID AS09D34 Battery SANYO AS 2009D Li lon 3S2P SANYO 6 cell 5600mAh Main COMMON ID AS09D 36 Battery SIMPLO AS 2009D Li lon 352 SAMSUNG 6 cell 5600mAh Main COMMON ID AS09D70 Battery PANASONIC Li lon 352 PANASONIC 6 cell 5800mAh Main COMMON ID AS09D56 Battery SANYO AS 2009D Li lon 352P SANYO 6 cell 4400mAh Main COMMON ID AS09D31 Battery SONY AS 2009D Li lon 352 SONY 6 cell 4400mAh Main COMMON ID AS09D41 Battery PANASONIC AS 2009D Li lon 352 PANASONIC 6 cell 4400mAh Main COMMON ID AS09D51 Battery SIMPLO AS 2009D Li lon 352P PANASONIC 6 cell 4400mAh Main COMMON 2 2CG ID AS09D71 Battery SIMPLO AS 2009D Li lon 352 LGC 6 cell 4400mAh Main COMMON 2 253 ID AS09D73 Battery SIMPLO AS 2009D Li lon 352 SAMSUNG 6 cell 4400mAh Main COMMON 2 2F ID AS09D 75 HDD HDD SEAGATE 2 5 5400rpm 160 GB ST9160310AS Crockett SATA LF F W 0303 HDD TOSHIBA 2 5 5400rpm 160 GB MK1655GSX Libra SATA LF F W FG011J HDD HGST 2 5 5400rpm 160 GB HTS545016B9A300 Panther B SATA LF FAV C50K HDD WD 2 5 5400rpm 160 GB WD1600BEVT 22ZCTO ML160 SATA LF FAV 11 01A11 HDD SEAGATE 2 5 5400rpm 250 GB ST9250315AS Wyatt SATA LF FAW 0001SDM1 HDD TOSHIBA 2 5 5400rpm 250 GB MK2555GSX Libra SATA LF FAW FG000J HDD HGST 2 5 5400rpm 250 GB HTS545025B9A300 Panther B SATA LF FAV C50K HDD WD 2 5 5400rpm 25
38. WAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Belgium Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Arabic LED LCD AUO 13 3 WXGA GLARE B133XW01 V2 LF 220NIT 8MS 500 1 LED LCD LPL 13 3 WXGA GLARE LP133WH2 TLA3 LF 220NIT 16MS 500 1 Gateway Part No KB 1140G 084 KB 1140G 082 KB 1140G 080 KB 1140G 077 KB 1140G 075 KB 1140G 074 KB 1140G 072 KB 1140G 071 KB 1140G 070 KB 1140G 068 KB 1140G 067 KB 1140G 066 KB 1140G 064 KB 1140G 062 KB 1140G 060 KB 1140G 059 LK 13305 002 LK 13308 002 Category MAIN BOARD MEMORY MANET a KN1GB0400390800200 MICROPHONE MISCELLANEOUS www gateway com Part Name and Description Mainboard SJM31 MS EC58 34_EBBFS LF SU9400 GS45 ICH9M UMA Mainboard SJM31 MS EC58 34 ENBFS LF SU3500 GS45 ICH9M UMA MEMORY MICRON SO DIMM DDRIII 1066 1 GB MT8JSF12864HY 1G1D1 LF 64 16 0 07UM MEMORY ELPIDA SO DIMM DDRIII 1066 1 GB EBJ11UE6BAUO AE E LF 64 16 0 07UM MEMORY SAMSUNG SO DIMM DDRIII 1066 1 GB M471B2874DZ1 CF8 LF 64 16 0 065UM MEMORY SAMSUNG SO DIMM DDRIII 1066 1 GB M471B2873EH1 CF8 LF 64 16 0 055UM MEMORY HYNIX SO DIMM DDRIII 1066 1 GB HMT112S6AFP6C G7NO LF 64 16 0 065UM MEMORY MICRON SO DIMM DDRIII 1066 2 GB MT16JSF25664HY 1G1D1 LF 128 8 0 07UM MEMORY ELPIDA SO DIMM DDRIII 1066 2 GB EBJ21UESBAUO AE E LF 128 8 0 07UM MEMORY SAMSUNG SO DIMM DDRIII 1066 2 GB M471B5673DZ1 CF8 LF 128 8 0 065UM
39. agement standard supports Standby Hibernation power saving modes 63 W 5600 mAh 6 cell Li ion battery pack 8 hour battery life13 e 3 pin 65 W AC adapter e ENERGY STAR Special keys and controls 9 103 104 107 key keyboard 12 function keys four cursor keys Windows key international language support independent US dollar and Euro symbol keys Multi gesture touchpad supporting two finger scroll pinch rotate flip Capacitive touch launch keys Gateway PowerSave and MyBackup Communication touchpad lock I O ports Multi in 1 card reader Three USB 2 0 ports HDMI port with HDCP support1 External display VGA port Headphone speaker line out jacks with one jack supporting S PDIF Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter Software14 Gateway 3G Connection Manager Gateway Launch Manager Gateway MyBackup Gateway PowerSave Solution Gateway Recovery Management Optional items www gateway com Adobe Flash Player Adobe Reader Cyberlink PowerDVD Cyberlink Power2Go Google Toolbar Google Setup Microsoft Works with Office Home and Student 2007 Trial 4 Norton Online Backup Norton Internet Security 2009 Trial 60 days Oberon GameZone Wild Tangent 1 1 GB 2 GB DDR3 1066 MHz soDIMM module 6 cell Li ion battery pack Gateway PowerSave 3 pin 65 W AC adapter External USB floppy disk drive External USB 56K modem Windows Life without Wall
40. anges The table below describes the parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding Exit utility without saving setup data to CMOS Changes Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS www gateway com BIOS Flash Utility The BIOS flash memory update is required for the following conditions e New versions of system programs e New features or options e Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM pg Important If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility E is ier install memory related drivers XMS EMS DPMI when you use the Phlash Caution Use the AC adapter power supply when you run the Phlash or Nkbcf utility If the battery pack does not contain enough power to finish flashing 12 the notebook not boot because the BIOS was not completely oaded Follow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function CHAPTER 2 System Utilities XCII
41. bernation mode and emits 4 short beeps every minute The system doesn t enter standby mode after closing the LCD The system doesn t resume from hibernation mode The system doesn t resume from standby mode after opening the LCD The battery fuel gauge in Windows doesn t go higher than 90 The system hangs intermittently Action in Sequence Test or replace the keyboard if control is from the keyboard Test or replace the hard disk drive Test or replace the system board Press Fn O and see if the computer enters hibernation mode Test or replace the touchpad Test or replace the keyboard Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board Test or replace the LCD cover switch Test or replace the system board Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board Test or replace the LCD cover switch Test or replace the system board Remove the battery pack and let it cool for 2 hours Refresh the battery continue use battery until power off then charge the battery Test or replace the battery pack Test or replace the system board Reconnect the hard disk CD ROM drives Check the hard disk connection to the system board Test or replace the system board Peripheral Related Symptoms Symptom Error System configuration does not match the installed devi
42. cation Battery SANYO AS 2009D 6 cell AS09D36 5600mAH Li ion 5600mAH 6 cell 11 1V 12 9V Specification Battery SIMPLO AS 2009D 6 cell AS09D70 5600mAH Li ion 5600mAH 6 cell 31 Item Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage 32 CHAPTER 1 System Specifications Specification 11 1V 12 9V Specification Battery PANASONIC AS 2009D 6 cell AS09D56 5800mAH Li ion 5800mAH 6 cell 11 1V 13V Specification Battery SANYO AS 2009D 6 cell AS09D31 4400 Li ion 4400 6 cell 11 1 12 6V Specification Battery SONY AS 2009D 6 cell AS09D41 4400mAH Li ion 4400mAH 6 cell 11 1V 12 6V Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery ty
43. ces The external display does not work correctly Action in Sequence Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Reconnect the hard disk drive CD ROM diskette drives Press Fn F5 repeatedly to switch between LCD CRT and both displays Test or replace the system board XXXI CHAPTER 4 Troubleshooting Symptom Error Action in Sequence USB does not work correctly Test or replace the system board Printer problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run the printer self test Reinstall the printer driver Test or replace the printer cable Test or replace the printer Test or replace the system board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Reinstall the device driver Test or replace the device cable Test or replace the device Test or replace the system board Keyboard Touchpad Related Symptoms Symptom Error Action in Sequence The keyboard or more keys does Reconnect the keyboard cable not work Test or replace the keyboard Test or replace the system board The touchpad does not work Reconnect the touchpad cable Test or replace the touchpad board Test or replace the system board Modem Related Symptoms Symptom Error Action
44. chnical information relating to the BASIC CONFIGURATION decided for Gateway s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in this printed Service Guide For GATEWAY AUTHORIZED SERVICE PROVIDERS your Gateway office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Gateway office to order FRU parts for repair and service of customer machines www gateway com Features Below is a brief summary of the computer s many factures EC58 Specifications Operating System Genuine Windows 7 Home Premium 64 bit Platform e Intel Centrino 2 processor technology featuring e Intel Core 2 Duo processor SU7300 SU9400 3MB L2 cache 1 20 1 40 GHz 800 MHz FSB 10 W supporting Intel 64 architecture Mobile Intel 1545 Expr
45. cted tightly and correctly Reconnect the DIMM Test or replace the LED board Test or replace the system board Test the power source battery pack and power adapter See Power System Check on page xxvi Reconnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connectors Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Make sure that every connector is connected tightly and correctly Test or replace the system board Test or replace the speaker Test or replace the system board XXXI CHAPTER 4 Troubleshooting InsydeH20 BIOS Beep Codes Code 02h 03h 04h 06h 08h 09h OAh OBh OCh OEh OFh 10h 11h 12h 13h 14h 16h 17h 18h 1Ah 1Ch 20h 22h 24h 26h 28h 29h 2Ah 2Ch XXXI Beeps 1 2 2 3 1 3 1 1 1 3 1 3 1 3 4 1 POST Routine Description Verify Real Mode Disable Non Maskable Interrupt NMI Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore
46. ction Sequence Failure Fixed Disk Reconnect the hard disk drive connector Run Load Default Settings using the BIOS Setup Utility Test or replace the hard disk drive Test or replace the system board Stuck Key See Keyboard or Auxiliary Input Device Check on page xxv Keyboard error See Keyboard or Auxiliary Input Device Check on page xxv Keyboard Controller See Keyboard or Auxiliary Input Device Check on page xxv Failed Keyboard locked Unlock the external keyboard Unlock key switch Monitor type doesnot Run Load Default Settings using the BIOS Setup Utility match CMOS Run Setup Shadow RAM Failed at Test or replace the BIOS ROM offset nnnn Test or replace the system board System RAM Failed at Test or replace the DIMM offset nnnn Test or replace the system board Extended RAM Failed Test or replace the DIMM at offset nnnn Test or replace the system board System battery is dead Test or replace the RTC battery run the BIOS Setup Utility to reconfigure Replace and run system time then reboot the system Setup System CMOS Test or replace the RTC battery run the BIOS Setup Utility to reconfigure checksum bad system time then reboot the system Default configuration used System timer error Test or replace the RTC battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Real time clock error Test or
47. d disk controllers Initialize local bus hard disk controllers Jump to UserPatch2 Build MPTABLE for multi processor boards Code 95h 96h 97h 98h 99h 9Ah 9Ch 9Dh 9Eh 9Fh A0h A2h A4h A8h AAh ACh AEh BOh B2h B4h B5h B6h B9h BAh BBh BCh BDh BEh BFh COh Cih Beeps 1 2 www gateway com POST Routine Description Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs One long two short beeps on checksum failure Check for SMART drive optional Shadow option ROMs Set up Power Management Initialize security engine optional Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST done prepare to boot operating system One short beep before boot Terminate QuietBoot optional Check password optional Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen optional Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager PEM XXXV Code Beeps C2h C3h C4h C5h C6h C7h C8h C9h D2h Code Beeps EOh Eth E2h E3h E4h E5h EGh E7h E8h E9h EAh EBh ECh EDh EEh EFh FOh Fih F2h F3h XXX CHAPTER 4 Troubleshooting POST Routine Description Initialize e
48. dule Intel SP 3rd 1 x 2 BGN Y Interface Mini card 1 Antenna 2 Pointing Device Item Specification Glide Multi touch touch PAD Bluetooth Interface Item Specification Module FOX BRM 2 0 F W T60H928 11 Antenna on board controller CSR Bluetooth module Internal USB 2 0 Dongle Hard Disk Drive Interface Item Specification Vendor amp model name Seagate 5T9160310A5 Seagate 579250315 5 Seagate 579320320 5 Seagate ST9500325AS Capacity MB 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 2 2 4 4 24 Item Disks Spindle speed RPM Performance Specification Buffer size Interface Max media transfer rate disk buffer Mbytes s Data Transfer Rate host buffer Mbytes s Ultra DMA mode 5 DC Power Requirement Voltage tolerance Item Vendor amp model name Capacity MB Bytes per sector Data heads Disks Spindle speed RPM www gateway com Specification 1 1 10r2 5400 8 SATA 1 0 Serial ATA Revision 2 6 3 0 G S Ultra DMA modes 0 6 5V x 5 Specification Toshiba MK1655GSX Toshiba MK2555GSX Toshiba MK3255GSX Toshiba MK5055GSX 160 GB 250 GB 320 GB 500 GB 512 4 or 2 4 or 2 4 4 2 or 1 2 or 1 2 or 1 5400 25 Item Performance Specification Buffer size Interface Max media transfer rate disk buffer Mbytes s Data Transfer Rate host buffer Mbytes s Ultra DMA mode 5 DC Power Requir
49. e lock 18 connections digital camera 17 18 HDMI TV out 17 keyboard 17 18 mouse 17 18 printer 17 18 scanner 17 18 USB 17 18 D digital camera USB port 17 18 DIMM module 3 disassembly flowchart vii E error messages xxviii external CD ROM drive check XXV F features 3 flash utility xci FRU list 1 H hard disk drive module 24 HDMI out jack 17 intermittent problems xli J jumper and connector locations bottom view lxv top view lxiv K keyboard USB port 17 18 keyboard or auxiliary input device check xxv L LCD panel 22 M memory check xxvi microphone builtin 22 Model definition Ixvii mouse USB port O Online support Information Ixix 17 18 P PC card ports connections 17 POST Power on self test codes xxviii power button 21 power system check xxvi battery pack xxvii power adapter xxvi XXX VIII printer USB port 17 18 S scanner USB port 17 18 system block diagram 13 check procedures xxiv T television HDMI out jack 17 top Ixiv touchpad check xxvii locating 21 troubleshooting xxiii TV out HDMI jack 17 U undetermined problems xli USB port 17 18 utility BIOS V video HDMI out jack 17 W webcam 22 Windows Vista environment test Ixxiv wireless LAN 24 XXI Index xxii B Test Compatible Components e Introduction e Microsoft Windows Vista Environment Test xxiii APPENDIX B Te
50. ement Voltage tolerance Item Vendor amp model name Capacity MB Bytes per sector Data heads Disks Spindle speed RPM Performance Specification Buffer size Interface 26 CHAPTER 1 System Specifications Specification 8 SATA 1 0 Serial ATA Revision 2 6 3 0 G S Ultra DMA modes 0 6 5V 5 Specification HGST HTS545016B9A300 HGST HTS545025B9A300 HGST HTS545032B9A300 HGST HTS545050B9A300 160 GB 250 GB 320 GB 500 GB 512 2 BRN N 5400 8 SATA 1 0 Serial ATA Revision 2 6 Item Max media transfer rate disk buffer Mbytes s Data Transfer Rate host buffer Mbytes s Ultra DMA mode 5 DC Power Requirement Voltage tolerance Item Vendor amp model name Capacity MB Bytes per sector Data heads Disks Spindle speed RPM Performance Specification Buffer size Interface Max media transfer rate disk buffer Mbytes s www gateway com Specification 3 0 G S Ultra DMA modes 0 6 5V x 5 Specification WD WD1600BEVT 22ZCTO WD WD2500BEVT 22ZCTO WD WD3200BEVT 22ZCTO WD WD5000BEVT 22ZAT0 160 GB 250 GB 320 GB 501 GB 513 RR WN N N 5400 8 SATA 1 0 Serial ATA Revision 2 6 3 0 G S 27 Item Data Transfer Rate host buffer Mbytes s Ultra DMA mode 5 DC Power Requirement Voltage tolerance CHAPTER 1 System Specifications Specification Ultra DMA modes 0 6
51. eo output multiple streaming 11 1 GB is 1 billion bytes Actual formatted capacity is less and may vary depending on preloaded materials and operating environment 12 Manufacturing option with the Gobi2000 module 13 Battery life varies depending on product specifications computer settings and applications or features launched All batteries maximum capacity diminishes with time and use 14 Bundled software may vary depending on hardware configuration OS and regional availability In a continuing effort to improve the quality of our products information in this document is subject to change without notice Images shown are only representations of some of the configurations available for this model Availability may vary depending on region As a phenomenon known to thin film transistors TFTs liquid crystal displays LCDs commonly exhibit a small number of discoloration dots as so called non conforming pixels This phenomenon is a limitation of TFT LCD technology not a product defect and as such is not covered by Gateway s warranty 2009 All rights reserved Microsoft and Windows are registered trademarks of Microsoft Corporation Intel is a registered trademark of Intel Corporation About Gateway Since its founding in 1985 Irvine Calif based Gateway has been a technology pioneer offering award winning products and world class service to customers worldwide Gateway is a wholly owned subsidiary of Acer Inc
52. ess Chipset e Intel Wireless WiFi Link 5100 802 11a b g Draft N Wi FiCERTIFIED network connection featuring MIMOtechnology System Memory Dual Channel DDR3 SDRAM support e Up to 4 GB of DDR3 1066 MHz memory upgradeable 8 GB using two SO DIMM modules Display 9 15 6 HD 1366 x 768 pixel resolution high brightness 200 nit Gateway Ultrabright LED backlit TFT LCD 9 16 9 aspect ratio CHAPTER 1 System Specifications Graphics ATI Mobility Radeon HD 43306 with up to 2304 MB of HyperMemory 512 MB of dedicated DDR3 VRAM up to 1792 MB of shared system memory supporting Unified Video Decoder UVD OpenEXR High Dynamic Range HDR technology Shader Model 4 1 Microsoft DirectX 10 1 Mobile Intel G545 Express Chipset with integrated 3D gr aphics featuring Intel Graphics Media Accelerator 4500 MHD Intel GMA 4500 MHD with up to 1659 MB of Intel Dynamic Video Memory Technology 5 0 64 MB of dedicated video memory ug t iv 1631 MB of shared system memory supporting Microsoft DirectX Dual independent display support 16 7 ins colors External resolution refresh rate 2048 x 1536 75 60 Hz 1920 x 1440 85 75 60 Hz 1920 x 1200 75 60 Hz 1920 x 1080 100 85 75 60 Hz 1680 x 945 100 85 75 60 Hz 1600 x 1200 120 100 85 75 60 Hz 1600 x 900 120 100 85 75 60 Hz 1400 x 1050 85 75 60 Hz 1366 x 768 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280
53. ges and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Usethe w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears Set Supervisor Password Enter current password Enter New Password Confirm New Password 2 the current password in the Enter Current Password field and press e 3 Press e twice without typing anything in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Password Follow these steps 1 Use the wand y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears Set Supervisor Password Enter current password Enter New Password Confirm New Password Type the current password in the Enter Current Password field and press e Type a password in the Enter New Password field Retype the password in the Confirm New Password field RK WwW Press e After seeing the password the computer sets the User Password parameter to Set UT If desired you can enable the Password on boot parameter o When you are done press u to save the changes and exit the BIOS Setup Utility XXX CHAPTER 2 System Utilities If the verification is OK the screen wil
54. gital SD Card MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture xD Optical media drive e 8X DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 6X DVD ROM DL double layer 6X DVD R DL double layer 6X DVD R DL double layer 6X DVD RW 6X DVD RW 5X DVD RAM e Write 24X CD R 16X CD RW 8X DVD R 8X DVD R 4X DVD R DL double layer 4X DVD R DL double layer 6X DVD RW 8X DVD RW 5X DVD RAM Communication e Video Conference featuring e Integrated webcam featuring 640 x 480 resolution image capture e 11 Integrated Gateway 802 11b g Draft N Wi Fi CERTIFIED network connection 9 WLANI 11 Intel Wireless WiFi Link 1000 802 11b g Draft N Wi Fi CERTIFIED network connection supporting MIMO technology e WPAN1 Bluetooth 2 1 EDR Enhanced Data Rate 10 CHAPTER 1 System Specifications e WWANI 11 12 UMTS HSPA at 850 900 2100 MHz and quad band GSM GPRS EDGE 850 900 1800 1900 MHz upgradeable to 7 2 Mb s HSDPA and 5 7 Mb s HSUPA supporting receiver diversity and equalizing at 2100 MHz for 3G models e LAN Gigabit Ethernet Wake on LAN ready Privacy control e BIOS user supervisor passwords e Kensington lock slot Dimensions and weight1 e 377 1 W x 254 D x 25 7 H mm 14 85 x 10 x 1 08 1 01 inches e 2 4 kg 5 29 165 with 6 cell battery pack Power e ACPI 3 0 CPU power man
55. hen servicing a computer If the symptom is not listed see Undetermined Problems on page xli The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function V Important Most of the error messages occur during POST Some of them displa information about a hardware device e g the amount of memory installed Others indicate a problem with a device such as the way it has been configured V Important If the system fails after you make changes in the BIOS Setup Utility reset the computer enter Setup and install Setup defaults or correct tne error Index of Error Messages Error Code List Error Codes 006 010 070 071 072 XXVI Error Messages Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error The causes will be shown before Equipment Configuration Error Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh Real Time Clock Error CMOS Battery Bad CMOS Checksum Error www gateway com Error Codes Error Messages 110 System disabled Incorrect password is specified lt No error code gt Battery critical LOW In this situation BIOS will issue 4 short beeps then shuts the system down No message will show lt No error code gt critical HIGH In this situation BIOS shuts the system down No message will show Error Message List Error Messages FRU A
56. ion The Information screen displays a summary of your computer hardware information CPU Type CPU Speed HDDO Model Name HDDO Serial Number HDD1 Model Name HDD1 Serial Name ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID TL lt gt F1 Esc Security Boot Exit Intel R Core CPU XXXX XXXX GHz Hitachi HTS545016B9A300 090227PBOBOOQNGO7WZA None None VXXXX Intel V1744 XXXXXXXXXXXXXXXXXXXX None Aspire xxxx Acer XXXXXXXXXXXXXXXX F5 F6 Enter Important The system information is subject to different models XXX XXX CHAPTER 2 System Utilities Parameter CPU Type CPU Speed HDDO Model Name HDDO Serial Number HDD1 Model Name HDD1 Serial Number System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacture Name UUID Number Description This field shows the CPU type of the system This field shows the CPU speed of the system This field shows the model name of HDD installed on primary master This field displays the serial number of HDD installd on primary master This field displays the model name of devices installed on secondary master The hard disk drive or optical drive model name is automatically detected by the system The field shows the serial number of devices installed on secondary master Displays system BI
57. ions computer settings and applications or features launched All batteries maximum capacity diminishes with time and use Bundled software may vary depending on hardware configuration OS and regional availability 11 12 CHAPTER 1 System Specifications In a continuing effort to improve the quality of our products information in this document is subject to change without notice Images shown are only representations of some of the configurations available for this model Availability may vary depending on region As a phenomenon known to thin film transistors TFTs liquid crystal displays LCDs commonly exhibit a small number of discoloration dots as so called non conforming pixels This phenomenon is a limitation of TFT LCD technology not a product defect and as such is not covered by warranty 2009 All rights reserved Microsoft and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation About Gateway Since its founding in 1985 Irvine Calif based Gateway has been a technology pioneer offering award winning products and world class service to customers worldwide Gateway is a wholly owned subsidiary of Acer Inc the world s third largest PC company See www gateway com for more information inte my Or PREMIUM Veen GO Bluetooth CERTIFIED inside WI n d OWS 7 AMDA H M HIGH DEFINITION
58. ith integrated 3D graphics featuring Intel Graphics Media Accelerator 4500MHD Intel GMA 4500MHD up to 1695 MB of Intel Dynamic Video Memor Technology 5 0 64 MB of dedicated video to 163 MB of shared system memory supporting Microsoft DirectX 10 Dual independent display support 9 16 7 million colors e External resolution refresh rate 2048 x 1536 75 60 Hz 1920 x 1440 85 75 60 Hz 1920 x 1200 75 60 Hz 1920 x 1080 100 85 75 60 Hz 1680 x 945 100 85 75 60 Hz 1600 x 1200 120 100 85 75 60 Hz 1600 x 900 120 100 85 75 60 Hz 1400 x 1050 85 75 60 Hz 1366 x 768 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz www gateway com 1280 x 960 85 75 60 Hz 1280 x 768 85 75 60 Hz 1280 x 720 100 85 75 60 Hz 1024 x 768 120 100 85 75 60 Hz 800 x 600 120 100 85 72 60 Hz e 640 x 480 120 100 85 75 60 Hz e MPEG 2 DVD decoding e WMV9 VC 1 H 264 AVC decoding HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Audio e Optimized 2 Generation Dolby sound Room 9audio enhancement featuring Dolby Headphone Dolby Natural Bass and Dolby Sound Space Expander Two built in stereo speakers High definition audio support S PDIF Sony Philips Digital Interface 9 support for digital speakers Built in microphone MS Sound compatible Storage e 160 250 320 500 GB or larger hard disk drive1 10 e Multi in 1 card reader supporting Secure Di
59. ked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Monitor port Plug an analog VGA monitor or projector into this port C HDMI out jack HDMI Plug an HDMI device such as a high definition television into this optional jack USB port Plug a USB device such as a diskette drive flash drive EE printer scanner camera keyboard or mouse into this port Microphone jack Plug a microphone into this jack lt PS Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugged into this Jack Headphone with SPDIF support 17 CHAPTER 1 System Specifications Right DC in jack USB2 0ports Opticaldrive Kensington lock slot Component Icon Description USB port Plug a USB device such as a diskette drive flash drive gt printer scanner camera keyboard or mouse into this port Opical drive Power connector Plug the AC adapter cable into this connector Kensington Secure your notebook to an object by connecting a Kensing lock slot ton cable lock to this slot 18 www gateway com Back Battery Component Icon Description Battery Provides power when the notebook is not plugged into AC power Bottom
60. l display as following Setup Notice Changes have been saved continue The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning setup Varning Invalid password Re enter Password continue If the new password and confirm new password strings do not match the screen will display the following message setup Varning Password do not match Re enter Password XXX www gateway com Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes diskette drive in module bay the onboard hard disk drive and the CD ROM in module bay Information Main Security Boot prioroty order IDE0 Hitachi HTS545016B3A345 BE SIBEZ Network Boot USB HDD USB FDD Boot Exit Item specific Help Use lt gt lt gt to select device then press lt F6 gt to move it up the List or lt F5 gt to move it down the list Press lt Esc gt to escape the menu XXX CHAPTER 2 System Utilities Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use Information Main Security Boot Exit Item specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Load Setup Defaults Discard changes Save ch
61. n ACAT Silm 13 3 301 12 x 113 44 x 4 7 Max Texture 3 8 Max 29 I O Item Monitor VGA HDMI USB Stereo Mic in SPDIF RJ45 Shielding SIM Slot mini card socket Full size Button Item Power on off with Visiable LED WLAN 3G BT Launch Key module Back up Key Power consumption key Volume Control Software Item Operation system BIOS 30 CHAPTER 1 System Specifications Specification Yes Yes 3 1 1 1 1 Full mini card 3G x 1 amp Half mini card SP WLAN x 1 Specification 1 mechanical White 1 Orange capacitive BT Blue capacitive 3G use SW to launch without button None 1 capacitive Blue flash 1 mechanical Green Volume up down mute capacitive blue Specification Vista InsydeH20 www gateway com Power Management Item Controller Interface AC adapter AVAP 1st Battery AVAP Battery Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Normal voltage Charge voltage Item Vendor amp model name Battery type Pack capacity Number of battery cell Specification ITE ITE8512F LPC 65W 6 cell 2 2 2 6 2 8 2 9 Specification Battery SANYO AS 2009D 6cell AS09D34 5200mAH Li ion 5200mAH 6 cell 11 1V 12 8V Specifi
62. nabled Test for unexpected interrupts Initialize POST display service Display prompt Press F2 to enter SETUP Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to User Patch1 XXXI Code Beeps 66h 67h 68h 69h 6Ah 6Bh 6Ch 6Eh 70h 72h 76h 7Ch 7Eh 80h 81h 82h 83h 84h 85h 86h 87h 88h 89h 8Ah 8Bh 8Ch 8Fh 90h 91h 92h 93h XXXI CHAPTER 4 Troubleshooting POST Routine Description Configure advanced cache registers Initialize Multi Processor APIC Enable external and CPU caches Setup System Management Mode SMM area Display external L2 cache size Load custom defaults optional Display shadow area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present Disable onboard Super I O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non MCD IDE controllers Detect and install external parallel ports Initialize PC compatible PnP ISA devices Re initialize onboard I O ports Configure Motherboard Configurable Devices optional Initialize BIOS Area Enable Non Maskable Interrupts 5 Initialize Extended BIOS Data Area Test and initialize PS 2 mouse Initialize floppy controller Determine number of ATA drives optional Initialize har
63. nection between the audio board and upper case XII www gateway com 15 Remove the FFC of the panel and audio board e the FFC of Bluetooth and SSD board 7 t 1 Ve 1 2 B E N N m B vi a 5 z TR zn j ris mi a 1 lt r i ME I 4 ELA f hi T XIII CHAPTER 3 Replacing Notebook Components Removing Wireless Card and Thermal Module 18 Release wireless screw and line and remove wireless card M Kak ta 2 Ld vi ee pei st HPS EKTE ET Ni TE Marna pay 1 i Canmi 2 M2 4 4 5D 0 5T XIV www gateway com Removing the Main Board 21 Remove connection CRT board and USB board XV CHAPTER 3 Replacing Notebook Components 22 Remove the main board after loosing these 2 screws M2 4 4 5D 0 5T e and remove it M2 3 XVI www gateway com Removing I O Board and Panel 25 Remove 7 screws on the bezel o ALLLLITIT M2 4 4 5D 0 5T 1 Yellow CHAPTER 3 Replacing Notebook Components 2 Loose 2 screws on SSD board and remove it M2 4 4 5D 0 5T 28 Loose 2 screws on the Card Reader board and remove it M2 4 4 5D 0 5T XVIII www gateway com 29 Loose 2 screws on audio board and remove it M2 4 4 5D 0 5T 30
64. nts Removing the Battery Pack To remove the battery pack 1 Release the battery lock 2 Slide the battery latch then remove the battery Note Battery has been highlighted with the yellow circle as above image shows Please detach the battery and follow local regulations for disposal Removing the HDD and RAM 3 Remove 3 screws on the HDD cover and remove HDD vill www gateway com 4 Removing the screw on RAM cover and remove Both of RAM M2 5 4 5D 0 8T Removing the Battery 5 Remove the RTC battery t AB ME pe 8 5 MU et Note RTC battery has been highlighted with yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal CHAPTER 3 Replacing Notebook Components Removing the Keyboard 6 Disconnect 5 latches on the keyboard ap ERTER 7 Remove the FFC behind the keyboard 8 Remove Touch Pad and lamp Removing FFC of Main Board 9 Use Tweezers to remove the rubber foot on the back of the notebook There are 5 rubber foots www gateway com 10 Rem ove all of the screws on the back of the notebook 11 Remove screws on the upper case 7 M2 5 4 5D 0 8T CHAPTER 3 Replacing Notebook Components 12 Remove the dummy card L 13 Remove upper case and disconnect the con
65. oard The following auxiliary input devices are supported by this computer e Numeric keypad e External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation XXV CHAPTER 4 Troubleshooting Memory Check Memory errors might stop system operations show error messages on the screen or hang the system To test the memory 1 Boot from the diagnostics diskette and start the diagnostics program please refer to main board 2 Go to the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window Important Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources e Remove the battery pack Connect the power adapter and check that power is supplied e Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list e Check the Power Adapter on page xxvi e Check the Battery Pack on page xxvii Check the Power Adapter Unplug the power adapter cable from the notebook and measure the output voltage at the plug of the power See the following figure c 7 Pin 1 419 to 20 5V x
66. ook resting on you lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface ED blue Battery is fully charged when plugged into AC LED amber Battery is charging Important This LED only lights up when your notebook is connected to AC power Insert amemory card from a digital camera MP3 player PDA or cellular telephone into the memory card reader The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital and xD Picture Card cards www gateway com Left Microphone HDMI port jack Ventilation slots Ethernet VGA port USB prot Headphone jack jack Component Icon Description Ethernet jack Plug an Ethernet network cable into this jack Plug the other m end of the cable into a cable modem DSL modem or an Ethernet network jack Ventilation fan Helps cool internal components Warning Do not work with the notebook resting on you lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are bloc
67. orts the memory size of total memory in the system Shows the video memory size Format Option Format HH MM SS hour minute second System Time Format MM DD YYYY month day year System Date XXX Parameter Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode CHAPTER 2 System Utilities Description Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enable Enables disables the system boot from LAN remote server Enables disables Boot Menu during POST Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Choose which mode of HDD mode Please be careful for changing this setting because it might cause system fail to boot Format Option Option Enabled or Disabled Option Enabled or Disabled Option Disabled or Enabled Option Enabled or Disabled Option AHCI Mode or IDE Mode M Important The sub items under each device will not be shown if the device control is set to disable or auto This is because the user is not allowed to control the settings in these cases XXX www gateway com Security The Security screen con
68. pe Pack capacity www gateway com Specification Battery PANASONIC AS 2009D 6 cell 509051 4400 Li ion 4400 6 cell 11 1 12 6V Specification Battery SIMPLO AS 2009D 6 cell AS09D71 4400mAH Li ion 4400mAH 6 cell 11 1V 12 6V Specification Battery SIMPLO AS 2009D 6 cell AS09D73 4400mAH Li ion 4400 6 cell 11 1 12 6V Specification Battery SIMPLO AS 2009D 6 cell AS09D75 4400mAH Li ion 4400mAH 33 Item Number of battery cell Normal voltage Charge voltage CHAPTER 1 System Specifications Specification 6 cell 11 1V 12 6V LED Status Indicator Item Power Status 1st Battery Status HDD Caps Lock Num Lock Wireless LAN Bluetooth Touch pad on off 3G Specification 1 Blue Orange flash 1 Blue Orange 1 Blue 1 Blue 1 Blue 1 Orange 1 Blue 1 capacitive Orange top side 1 Green Security Features Item Kensington Lock Hole 7 5 mm diameter FAN Item Not Noise Number Specification 1 Specification As low as possible 1 Physical Characteristics Item Dimensions 34 Specification 325 W x 234 D x 30 2 34 3 H mm www gateway com Item Specification Thickness maximum 23 3 28 9mm Weight incl 1st 1 8kg 3 96 165 with 6 cell battery pack Battery amp super multi ODD 35 36 CHAPTER 1 System Specifications Contents Chapter 1 System Specifications
69. replace the RTC battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board XXIX Error Messages Previous boot incomplete Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type run SETUP System cache error Cache disabled CPU ID DMA Test Failed Software NMI Failed Fail Safe Timer NMI Failed Device Address Conflict Allocation Error for device Failing Bits nnnn Fixed Disk n Invalid System Configuration Data I O device IRQ conflict Operating system not found XXX CHAPTER 4 Troubleshooting FRU Action Sequence Run Load Default Settings using the BIOS Setup Utility then reboot the notebook Test or replace the RTC battery Test or replace the system board Run Load Default Settings using the BIOS Setup Utility Test or replace the DIMM Test or replace the system board Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility External Diskette Drive Check on page xxiv Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Test or replace the system board Test or replace the system board Test or replace the DIMM Test or replace the system board Test or replace the DIMM Test or replace the system board Test or replace the DIMM Test or replace
70. rror logging Initialize error display function Initialize system error handler PnPnd dual CMOS optional Initialize notebook docking optional Initialize notebook docking late Force check optional Extended checksum optional Unknown interrupt POST Routine Description Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode Code F4h F5h F6h F7h Beeps www gateway com POST Routine Description Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS Index of Symptom to FRU Error Message LCD Related Symptoms Symptom Error Action in Sequence The LCD backlight doesn t work Run BOIS Utility to execute Load Setup Default Settings The LCD is too dark then reboot the notebook LCD brightness cannot be Reconnect the LCD connectors adjusted Test or replace the keyboard if contrast and brightness The LCD contrast cannot be adjusted function key doesn t work The LCD has extra horizontal or vertical lines displayed The LCD screen is unreadable
71. ry pack Test or replace the power adapter Test or replace the hard drive amp battery connection board Test or replace the system board Test the power source battery pack and power adapter See Power System Check on page xxvi Hold and press the power switch for more than 4 seconds Test or replace the system board See Check the Battery Pack on page xxvii Test or replace the battery pack Test or replace the system board PCMCIA Related Symptoms Symptom Error The system cannot detect the PC Card PCMCIA PCMCIA slot pin is damaged Action in Sequence PCMCIA slot assembly Test or replace the system board PCMCIA slot assembly Memory Related Symptoms Symptom Error Memory count size appears different from actual size XXX Action in Sequence Enter BIOS Setup Utility to execute Load Default Settings then reboot system Test or replace the DIMM Test or replace the system board www gateway com Speaker Related Symptoms Symptom Error In Windows multimedia programs no sound comes from the computer The internal speakers make noise or emit no sound Action in Sequence Reinstall the audio driver Test or replace the speakers Test or replace the system board Test or replace the speakers Test or replace the system board Power Management Related Symptoms Symptom Error The system will not enter hibernation The system doesn t enter hi
72. s Gateway recommends Windows 7 1 2 3 4 Oy Ul CO 12 13 14 Specifications vary depending on model 64 bit software is required to enjoy the advantages of 64 bit processing All available system memory may be allocated for system resource requirements Shared system memory may be allocated to support integrated graphics depending on system memory size and other factors Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment For models with discrete graphics For systems with 4 GB of system memory The total graphics memory visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32 bit OS For models with integrated graphics Dolby is a registered trademark of Dolby Laboratories Supports 7 1 channel surround sound and 2 channel stereo output multiple streaming 1 GB is 1 billion bytes Actual formatted capacity is less and may vary depending on preloaded materials and operating environment Actual throughput may vary depending on network conditions and environmental factors such as network traffic or overhead building construction and access point settings Manufacturing option with the Gobi2000 module Battery life varies depending on product specificat
73. st Compatible Components Introduction This notebook s compatibility is tested and verified by Gateway s internal testing department All of its system functions are tested under Windows XP Home Windows XP Pro and Windows Vista environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Gateway EC58 series Compatibility Test Report released by the Gateway Mobile System Testing Department Microsoft Windowse Vista Environment Test Category CPU Panel Adapter XXI Model NB Chipset Intel CS GS45NB A1 MM 900398 M10 Cantiga SFF FCBGA 1363P INTEL SB Chipset Intel CS AM828011UX MM8898134 ICH9M SFFE UMA ATI M92 S2 LP 512M DDR3 64 16 4 Realtek Audio Codec ALC269X GR Realtek RTS5159 GR Atheros AR8131 RTL8111CA GR Gateway only CPU Intel Core2Dual SU9400 BGA 1 4G 3M 800 10W R 0 ULV CPU Intel Core2Dual SU9600 BGA 1 6G 3M 800 ULV R 0 CPU Intel Core2 SU3500 BGA 1 3G 800 ULV R 0 CPU Intel Core2 SU3300 BGA 1 2G 800 ULV R 0 CPU Intel Pentium Single Core SU2700 BGA 1 3G 2M 800 10W ULV LED LCD AUO 13 3 WXGA Glare B133XW01 V2 LF 220nit 8ms 500 1 LED LCD LPL 13 3 WXGA Glare LP133WH2 TLA1 LF 220nit 16ms 500 1 Adapter DELTA 65W 19V 1 7 x 5 5 x 11 Yellow ADP 65JH DB A LV5 LED LF Adapter LITE ON 65W 19V 1 7 x 5 5 11 Yellow 1650 22 LV5 LED LF Adapter HIPRO 65W 19
74. t CPU Type Intel R Core CPU CPU Speed XXXX GHz HDDO Model Name Hitachi HTS545016B9A300 HDDO Serial Number 090227PBOBOOQNGO7WZA HDD1 Model Name None HDD1 Serial Name ATAPI Model Name None System BIOS Version VXXXX VGA BIOS Version Intel V1744 Serial Number XXXXXXXXXXXXXXXXXXXX Asset Tag Number None Product Name Aspire xxxx Manufacturer Name Acer UUID XXXXXXXXXXXXXXXX F1 F5 F6 lt gt Enter www gateway com Invoking BIOS Setup Utility The setup function can only be invoked by pressing F2 when Press lt F2 gt to enter Setup message is prompted on the bottom of screen during POST The setup uses a menu driven interface to allow the user to configure their system The features are divided into 5 parts as follows Information Display the system informations Main Allows the user to specify standard IBM PC AT system parameters Security Provides security settings of the system Boot Allows the user to specify the boot options Exit Allows the user to save CMOS setting and exit Setup Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this information carefully when making changes to parameter values Please note that system information is subject to different models Informat
75. tains parameters that help safeguard and protect your computer from unauthorized use Information Main Supervisor Password Is User Password Is HDD Password ls Set Supervisor Password Set User Password Set HDD Password Password on Boot Boot Exit Item specific Help Clear Clear Clear password and the Install or Change the length of password must be greater than word Disabled The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Parameter Supervisor Password Is User Password Is HDD Password Is Set Supervisor Password Description Shows the setting of the supervisor password Shows the setting of the user password Shows the settings of HDD password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user cannot enter the Setup menu and change the value of parameters Option Clear or Set Clear or Set Clear or Set XXX CHAPTER 2 System Utilities Parameter Description Option Set User Password Press Enter to set the user password When a user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter the Setup menu only and does not have right to change the value of parameters Set HDD Password Press Enter to set the HDD password When HD
76. tributor dealer ASP or TPM please refer your technical queries to your local Gateway branch office Gateway branch offices and Regional Business Units may access our website However some information sources will require a user id and password These can be obtained directly from Gateway CSD Taiwan Gateway s website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Gateway s Notebook Desktop and Server models including Service guides for all models e User s manuals BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Gateway s International Traveller s Warranty ITW e Returned material authorization procedures An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Index B battery locating 19 BIOS Utility Ixxx boot Ixxxix exit xc flash utility xci navigating lxxxi security Ixxxv Board Layout bottom view 15 top view 14 C cabl
77. troubleshooting To disassemble the computer you need the following tools e Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers 4 Important The screws for the different components vary in size During the disassembly process group the screws with the cooresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Before You Begin Before proceeding with the disassembly procedure make sure that you do the followino e Turn off the power to the system and all peripherals e Unplug the AC adapter and all power and signal cables from the system Remove the battery pack VI www gateway com Disassembly Procedure Flowchart The flowchart gives you a graphic representation on the entire diassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Main unit disassembly flow chart Battery HDD BTCB Memory Thermal module LCM UPPER Card reader Audio USB Wireless SSD VGA board board board board board board LCM module disassemble flow chart LCM Module LCM Mylar LCM Bezel LCM Panel VII CHAPTER 3 Replacing Notebook Compone
78. uguese Gateway Part No KF 0800N 005 KF 0320B 001 60 WEKON 006 KB 1140G 083 KB 1140G 085 KB 1140G 081 KB 1140G 079 KB 1140G 078 KB 1140G 076 KB 1140G 073 KB 1140G 069 KB 1140G 065 KB 1140G 063 KB 1140G 061 Category LCM CHAPTER 6 FRU Field Replaceable Unit List Part Name and Description Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black US International w Hebrew Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black UK Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Thailand Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Spanish Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Russian Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Portuguese Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Nordic Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Japanese Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Italian Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Greek Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black German Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black French Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Danish Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black CZ SK Keyboard GATE
79. x 768 85 75 60 Hz 1280 x 720 100 85 75 60 Hz 1024 x 768 120 100 85 75 60 Hz 800 x 600 120 100 85 72 60 Hz 9 640 x 480 120 100 85 75 60 Hz MPEG 2 DVD decoding WMV9 VC 1 and H 264 AVC decoding HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Audio Optimized 2 Generation Dolby Sound Room audio enhancement featuring Dolby Headphone Dolby Natural Bass and Dolby Sound Space Expander Two built in stereo speakers High definition audio support S PDIF Sony Philips Digital Interface 9 support for digital speakers Built in microphone MS Sound compatible Storage 160 250 320 500 GB or larger hard disk drive Multi in 1 card reader supporting Secure i SD Card MultiMediaCard MMO Memory Stick MS Memory Stick PRO MS PRO xD Picture xD www gateway com Communication Video Conference featuring e Integrated high def video webcam featuring 1280 x 800 resolution Image capture WLAN Intel Wireless WiFi Link 5100 802 11a b g Draft N Wi Fi CERTIFIED network connection featuring MIMO technology e WPAN Bluetooth 2 1 EDR Enhanced Data Rate e WWAN 2 UMTS HSPA at 850 900 1900 2100 MHz and quad band GSM GPRS EDGE 850 900 1800 1900 MHz upgradeable to 7 2 Mb s HSDPA and 5 7 Mb s HSUPA supporting receiver diversity and equalizing at 2100 MHz for 3G models e LAN Gigabit Ethernet Wake on LAN ready
80. ymptoms Verified Go To Power failure The power indicator Power System Check on page xxvi does not go on or stay on POST does not complete No beep or Power On Self Test POST Error error codes are indicated Message on page xxviii Undetermined Problems on page xli POST detects an error and displayed Index of Error Messages on page messages on screen XXVIII Other symptoms LCD display Power On Self Test POST Error problems or others Message on page xxviii Symptoms cannot be re created Use the customer reported intermittent problems symptoms and go to Power On Self Test POST Error Message on page xxvili Intermittent Problems on page xli Undetermined Problems on page xli System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller drive or diskette is required 4 Important Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if FDD Test is passed as the program runs FDD Test XXIV www gateway com 3 Follow the instructions in the message window Ifan error occurs with the internal diskette drive reconnect the diskette on the system board If the error still remains

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