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Gateway E3400 User's Manual

1. To complete the operating system setup 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished entering the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through the dialog boxes until the wizard tells you to restart your computer If you need to return to the previous dialog box to change any of your entries click Back 4 Restart your system The setup is complete Starting your system 15 Turning off your system Every time you turn off your system shut down the operating system first You may lose data if you do not follow the proper procedure Refer to the software documentation or visit the online help system of your specific operating system for proper shut down procedures Warning When you turn the computer off by pressing the power button some electric current still flows through the o computer Before opening the computer case or connecting or removing any peripherals turn off the computer and then unplug the power cord and modem cord if installed Resetting your system If your computer does not respond to keyboard or mouse input you may have to close any programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have
2. E3400 Mid Tower System Manual Contents icri MT PKT v Conventions used in this manual lle V Getting additional information 002000 c eee vi 1 System Features siconssirpsioora eri RARA 1 Easy to Service chassis 00 00 cece teens 1 Standard features 0 0 ccs 1 Eromtipanel ECT TERIS ER EQ EL DEDE 3 Back panel iii in md Rm ERE Ever ede dee daa A E 5 Inside the computer oooooocccc I 7 System board ioo dw nr ur ER RA Mox Eo Eka hive e AD RR RS 8 Ris r caid uiua ex nece Ree thie dc see BUS a 10 FONE meneri nd REGE RR RA ES AA ABS EVA YU Sad 10 ir da oneness do a dd PR Bae AA 11 2 System OU sera riera rr AA 13 Setting up your system 0 0 00 tee 13 Starting your system aes cria riteda dara RE ar eee bade REX ay sez 14 Understanding the Power On Self Test 200000 eee eeeee 15 Setting up the operating system o ooccccoococoo eee 15 Turning off your system 6 eee ae 16 Resetting your system 0 0c ce eee 16 A A 17 Static electricity precautions oooooocoocoo es 17 Opening the case 000 cece tees 19 Removing the side panels 0 0c eee ee 19 Closing the Case 2 eee eens 23 Replacing the side panels liiis 23 4 Replacing and Adding System Components 25 Replacing or adding drives o ooccooccoooccco ee 25 Preparing to replace or add a drive 000 cc cece eee eee
3. connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits When installing or re aligning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Warning When installing or realigning an outside antenna system o extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal 110 Safety Regulatory and Notices Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp N oOo RC Antenna lead in wire Television antenna connectors protection for systems fitted with TV cable TV tuner cards 111 Notices Copyright 2000 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All rights reserved This publication is protected by copyright and all rights are
4. your computer frequently to improve system performance Maintaining and managing your hard drive 71 Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive Checking hard drive space In Windows you can see a chart of the available hard drive space To check hard drive space 1 Double click the My Computer icon on the desktop The My Computer window opens 2 Click the drive you want to check 3 Select File then Properties The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a network drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files You can also back up files by running the backup utility that came with your operating system Refer to the software documentation or visit the online help system of your operating system for specific instructions on backing up your files Deleting unneeded files 72 By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive performance The fol
5. Replace the left and right panels See Replacing the side panels on page 23 for instructions 8 Reconnect the power cord and all other cords you removed then turn on the system 58 Replacing and Adding System Components Replacing or adding a processor Your system board currently supports the Intel Pentium III FC PGA 370 i256K processor See the Gateway Web site at www gatewayatwork com for updates on processor speeds supported by your system Important A heat sink must be installed on the Pentium IIT V m processor When replacing a processor order a Pentium II processor upgrade kit The kit includes the Pentium HI processor a heat sink and a disposable electrostatic wrist strap To replace the processor you must perform the following tasks Remove the heat sink Remove the processor Install the new processor Replace the heat sink To remove the heat sink 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 19 observing the Static electricity precautions on page 17 3 Remove the heat sink by disconnecting the fan cable from the fan connector on the system board See System board on page 8 for the location of the fan connector Replacing or adding a processor 59 4 Unhook the metal clip from the tab on the processor socket by pressing down on the clip then pulling out on
6. and a 3 5 inch diskette drive Your computer contains the following drive bays m Two 3 5 inch drive bays that can be accessed from outside the computer m Two 5 25 inch drive bays that can be accessed from outside the computer m Three 3 5 inch drive bays that can only be accessed from inside the computer As you prepare to install drives keep the following in mind W If you remove a drive place it in an antistatic bag m Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive m If you are installing a drive that uses an add in controller card install the card before you install the drive Replacing or adding drives 25 m IDE hard drives can be configured as single master or slave IDE CD drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives m If only one drive is attached to a controller cable configure the drive as single if it is a hard drive or master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave m You may need to configure the drives you install using the BIOS Setup utility program Press F1 at start up to access the BIOS Setup utility program The drive cage Releasing the drive cage You do not have to remove any screws to release the drive cage The drive cage i
7. arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by gt or activates a selected field Esc closes the screen you are in and returns you to the previous screen or exits you from the BIOS Setup utility F7 exits the BIOS Setup utility and discards any changes made F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configuration Security gives you access to settings related to system access passwords Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items 64 Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from the technical support area on the Gateway Web site www gatewayatwork com and install the new version from a
8. battery 3 3V provides power for the system real time clock and CMOS RAM which holds the system configuration information If your battery is failing you may notice your system clock slowing down and giving you the incorrect time If so open the BIOS Setup utility and write down all the values in the BIOS Setup utility screens before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Caution There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or A equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions To replace the battery 1 Restart the computer and start the BIOS Setup utility by pressing F1 when you are prompted to do so 2 Write down the CMOS values from the Main Setup utility screens so you can reenter them after you replace the battery For more information see About the BIOS Setup utility on page 63 3 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 4 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 5 Locate the battery on the system board see System board on page 8 The battery is circular and has the positive pole mark on the top Positive pole symbol 6 Using your fingers to
9. computer and leave it off for at least 30 seconds 3 Turn on the computer and rescan for the virus If the virus is still on your computer contact your system administrator or Client Care Checking system health with LANDesk LANDesk Client Manager is a desktop management interface DMI that lets you monitor the health of your system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 76 1 In the C 1DMI folder on your hard drive double click the Setup icon to launch the InstallShield wizard 2 Follow the instructions that appear on the screen If you are prompted for a password during the installation process type lowtco LANDesk Client Manager comes with complete electronic documentation and online help Refer to these documents and the program s Help for more information If you need to restore LANDesk from the System Restoration CD and are prompted for a password type lowtco and press ENTER Managing Your System System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged or your BIOS or system files get corrupted Creating a startup diskette If your computer hard drive is damaged you may not be able to start the computer from the hard drive A startup diskette is a bootable
10. file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then select Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin To decrease the size of the Recycle Bin 1 Right click the Recycle Bin icon on the desktop 2 Select Properties The Recycle Bin Properties window opens Maintaining and managing your hard drive 73 3 At the Global tab select either Configure drives independently or Use one setting for all drives 4 If you are configuring drives independently click the tab for the drive you want to configure 5 Move the slider to set the size of the Recycle Bin 5 is a good initial setting 6 Click OK 74 Managing Your System System integrity Your system must be protected against electrical problems and physical hazards such as heat moisture and dust Also protect it against less obvious hazards such as viruses Protecting against viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system Viruses spread through executable files document macros or boot sectors Diskettes used in a contaminated computer can get a virus and transfer the virus when used in another compute
11. grasp the sides of the battery carefully remove the battery from its socket 50 Replacing and Adding System Components 10 Press the new battery in the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket Replace the right side panel See Replacing the side panels on page 23 for more information Reconnect the power cord and all other cords you removed then turn on the system Using the data you recorded in Step 2 enter the BIOS Setup utility then make sure that the system configuration is correct If the CMOS data is not correct change the information in the setup screens as necessaty Replacing the battery 51 Replacing the power supply Your power supply can be removed without disconnecting power supply cables or removing screws To replace the power supply 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Pull the power supply release lever away from the chassis This releases the power supply from its connector and moves it out from the back of the chassis Power supply release lever 4 From the rear side of the chassis pull the power supply out and away from the chassis 5 Make sure that the volt
12. panel 3 4 Power LED lights when the computer is turned on The green light indicates your computer is using full power The amber light indicates your computer is in power conservation mode Reset button restarts a system that becomes non responsive Right panel release button lets you easily remove the right panel to access the internal components of your system System Features Back panel The mid tower back panel includes the following Input Output I O ports connectors and switches AGP video card connector optional Kensington lock slot RJ 45 LAN connector Video port Parallel port Serial port B Serial port A Mouse port Keyboard port USB ports Audio line out Microphone in Audio line in Voltage selector Power connector AGP video card connector optional connects to the monitor interface cable if not using the integrated video Audio Line out Microphone in and Line in jacks connect audio devices such as speakers tape players and microphones Kensington lock slot permits the use of a cable lock to secure the system Keyboard port connects a Personal System 2 PS 2 compatible keyboard Mouse port connects a PS 2 compatible mouse Parallel port connects a printer or other parallel device Back panel 5 6 Power Connector connects the computer power cord The other end of the power cord plugs into an AC
13. reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Ins
14. the system board tray assembly Lift the handle up to disconnect the system board from the riser card and unlatch the tray assembly from the chassis System board release handle System board tray assembly 54 Replacing and Adding System Components 4 Grasp the handle lower the tray assembly slightly then support the bottom or back of the tray assembly with your other hand and pull it away from the chassis Caution Do not release the tray assembly until you have lifted it off the hinges and can safely place it on a work surface A The hinges are designed to make it easy for you to lift the tray assembly away from the chassis but the hinges can be damaged if the tray assembly is allowed to hang open or is lowered too far Replacing the system board 55 To replace the system board 1 Remove or disconnect the following devices from the system board m Processor See Replacing or adding a processor on page 59 for instructions m DIMMs See Adding or replacing memory on page 43 for instructions m AGP graphics card See Replacing the AGP card on page 49 m Devices from the old system board that are not included with the new board such as processor retention brackets 2 Remove the four screws that attach the system board to the system board tray assembly then lift out the system board 3 Remove the new system board from its packing material System board R
15. to reset the system Refer to the software documentation of your specific operating system for proper procedures on resetting your system 16 System Setup Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer When opening your computer case always perform the following procedure Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open A your computer case To avoid static electricity discharge 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the computer power 3 Discharge any static electricity by touching a bare metal surface on the back of the case 4 Unplug all power cords from AC outlets and disconnect the modem cable if installed Static electricity precautions 17 Follow these precautions to avoid electrostatic damage to your system components m Avoid static causing surfaces such as plastic and packing foam in your work area m Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of the bags provides antistatic protection m Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots m Never slide cards or other parts over any surfac
16. 1 2 1984 EN 61000 4 3 1996 or IEC 801 3 1984 EN 61000 4 4 1995 or IEC 801 4 1988 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 European telecommunication information for products fitted with EU approved modems Marking by the symbol C XL indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98 13 EEC Such marking is indicative that this equipment meets or exceeds the following technical standards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance o of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the appro
17. 25 The drive Cage suse es ee eee euo Eso RR s Rd x ERR ce XR c 26 3 5 inch diskette or CD drives liliis 30 Hard drive usns oo ba p ERR moe Ro FR un RO RR TR Rn do 37 Adding or replacing memory seesee ae 43 Adding an expansion card 0 0 eee 46 Replacing the AGP card ooocccccccco ne 49 Replacing the battery 2 cece ree 50 Replacing the power supply 2 0 nananana 52 Replacing the system board 00000 c cee 54 Replacing or adding a processor 0 00 cece eee tee 59 Using the BIOS Setup Utility 63 About the BIOS Setup utility 2 6 0 eee 63 Updating the BIOS 0000 cette 65 Setting the system board jumpers 200 cee eee eee eee 66 Recovery mode sssr rrei rera Erana tet hn 66 Managing Your System 00 ee eee eee eee eee 69 Protecting against power source problems 220000 eee reece 69 Surge Suppressors ooo 69 Line conditioners 00 000 c cette 70 Uninterruptible power supplies lille eee 70 Maintaining and managing your hard drive 00 eee eee ooo 71 Hard drive maintenance utilities llle 71 Hard drive management practices lille 72 System integrity iisa sieaa ia aa kad aaia ai ns 75 Protecting against viruses oocooooooo ee 75 Checking system health with LANDesk 2220000 eee e
18. Adding or replacing memory The Synchronous Dynamic Random Access Memory SDRAM Dual Inline Memory Modules DIMMs supported by your system board conform to the following standards Non ECC 64 bit memory Unbuffered PC133 Single or double sided configurations 512 MB maximum system memory The system board contains two DIMM sockets You can fill the sockets with 32 MB 64 MB 128 MB or 256 MB DIMMs in any combination to expand the system memory up to 512 MB No jumper settings are required for the memory size or type because the BIOS automatically detects this information To install or replace DIMMs 1 Turn off the computer disconnect the power cord and disconnect the modem cord if your computer has a modem 2 Open the case by following the instructions on page 19 observing the static electricity precautions on page 17 3 Remove the upper drive cage so that you can access the DIMM sockets See page 26 for instructions on removing the drive cage Adding or replacing memory 43 4 If you are replacing a DIMM pull open the socket clamps on each side of the DIMM socket and lift the DIMM out of the socket Caution Never try to remove a DIMM without releasing the clamps 1 You may break the socket causing serious damage 5 Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket 6 Gently press the DIMM into the socket until the plastic socket clamp
19. The voltage selection switch Make sure the voltage selection switch is set is not set correctly to the correct power source The system is non responsive Probable Cause Solution An error occurs during an Restart your computer by pressing the reset application or your system button If the system is still non responsive may be out of memory press and hold in the power button for 4 seconds to turn the system off Turn the system back on and follow the onscreen instructions The keyboard does not work Probable Cause Solution A key was depressed while Clear the sticking key then turn off the system the system was starting up wait for a few seconds then turn the system back on The keyboard is not plugged Check the cable Make sure it is plugged in in or connected properly correctly Something spilled into the Turn off the system Turn the keyboard upside keyboard down to let it dry before using the keyboard again The keyboard is defective Try a keyboard you know is working 92 Troubleshooting The mouse does not work Probable Cause Solution The mouse is not plugged in Check the cable Make sure it is plugged in or connected properly correctly The mouse driver did notload Loadthe appropriate mouse driver manually or when the system started contact technical support The mouse is defective Try a mouse you know is working System problems 93 Video problems 94 Probable Cause The monitor i
20. Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 92 for possible solution Turn off the system then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the system Check for sticky keys Clean the keyboard if necessary See Memory errors were detected during system start up on page 86 for possible solution Enter the BIOS Setup utility then save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Close all programs that are not currently in use Error messages 99 100 Error Message Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write protect error Troubleshooting Solutions Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure the printer is online Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Make sure you entered the right command If you are tryin
21. age switch on the back of the new power supply is set to the correct voltage for your area 52 Replacing and Adding System Components 6 Insert the new power supply and slide it into the chassis until it engages the connector 7 Push the release level all the way in to secure the power supply 8 Replace the right side panel See Replacing the side panels on page 23 for more information 9 Reconnect the power cord and all other cords you removed then turn on the system If the system does not start make sure that you installed the power supply correctly and that the voltage connector on the back of the power supply is correctly set Replacing the power supply 53 Replacing the system board The system board is installed on a system board tray assembly To remove the system board you must first remove the system board tray assembly from the chassis The tray assembly can be removed from the chassis without tools The I O shield is attached to the system board tray assembly and does not have to be removed when you remove the system board To remove the system board tray assembly 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right and left side panels See Removing the side panels on page 19 for instructions Also observe the Static electricity precautions on page 17 3 Locate the system board release handle at the top of
22. alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself o Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Safety Regulatory and Notices European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1994 Class B EN 61000 3 2 1995 or EN 60555 2 1987 EN 61000 3 3 1995 or EN 60555 3 1987 EN 50082 1 1992 according to EN 61000 4 2 1995 or IEC 80
23. atic electricity precautions on page 17 Remove the jumper from the JP6 jumper see System board on page 8 for location and set it aside You will need it in a later step Close the case see Closing the case on page 23 for instructions then reconnect the power cord Place the bootable diskette containing the BIOS files into drive A then turn on the computer At the start of the BIOS recovery process the computer beeps once The recovery process may take a few minutes When you hear two beeps the BIOS has successfully recovered Remove the diskette from drive A turn off the computer then disconnect the power cord If you do not hear two beeps the BIOS recovery was not successful See the following troubleshooting section for further information Open the case again See Opening the case on page 19 and observe the Static electricity precautions on page 17 Place the jumper back on pins 1 2 on the JP6 jumper 9 Close the case reconnect the cords then turn on the computer Enter BIOS Setup utility by pressing F1 when prompted during startup Once in BIOS Setup utility press F9 The default settings for the BIOS Setup utility are loaded Troubleshooting If the BIOS recovery was unsuccessful the computer will beep continuously or will not beep at all If the computer beeps continuously make sure all the BIOS files you downloaded are on your diskette If not add the missing files and try updating your BIOS a
24. autions 101 ScanDisk 71 SCSI device troubleshooting 88 Security menu Setup utility 64 setting up operating system 15 safety precautions 101 Setup utility BIOS 63 menus 64 navigating through 64 shut down procedures 16 space hard drive 72 standard features 1 starting the system 14 startup diskette creating 77 start up system 14 static electricity precautions 17 surge suppressors 69 system cleaning 79 error messages 97 integrity 75 recovery 77 setup 13 start up 14 troubleshooting 82 92 turning off 16 system board Index 117 component locations 8 DIMM banks 43 removing 54 replacing 56 setting jumpers 66 system board tray assembly installing 57 removing 54 system configuration recording 77 System Restoration CD 77 T troubleshooting adapters 88 BIOS recovery 67 CD drive 83 checklist 82 error messages 97 guidelines 82 hard drive 85 memory 86 modem 87 peripherals 88 printer 90 processor 86 system 92 video 94 troubleshooting guidelines 82 U updating the BIOS 65 UPS uninterruptible power supply 70 using safety precautions 102 utilities BIOS 63 hard drive maintenance 71 V video troubleshooting 94 viruses protecting against 75 118 Index Gateway MAN US E3400 SYS GDE RO 04 00 5 850595 7
25. d drive Replacing or adding drives 37 5 Pull on the rail to expand the tray then remove the drive from the tray 6 Set any jumpers on the new drive See the drive documentation for more information 7 Align the threaded holes on the side of the hard drive with the metal points on the tray then press the drive against the side rail Metal points Side rail 8 Expand the tray until it fits the size of your drive then lower the drive into the tray Release the tray so it can contract to secure the drive RARA RATO 3 38 Replacing and Adding System Components 9 Align the drive tray rails with the side channels in the hard drive cage Drive tray rails 10 11 12 13 then slide the drive tray into the hard drive cage Hard drive Push the drive tray into the drive cage until the release tabs snap into place Connect the power and data cables to the drive Replace the right panel See Replacing the side panels on page 23 for instructions Reconnect the power cord and all other cords you removed then turn on the system Replacing or adding drives 39 Adding an additional hard drive The mid tower hard drive cage can hold up to three 3 5 inch hard drives 9 To add an additional hard drive 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right pan
26. d drive cable is properly connected Open the BIOS Setup utility program then make sure that the correct drive type is selected The drive controller may be defective Press F1 to try to restart the computer Try running Fdisk and DOS Format For more information refer to your operating system documentation See The IDE drive is not recognized by the system on page 85 for possible solution See The SCSI drive is not recognized by the system on page 85 for possible solution Backup your files as soon as possible Check the free space on the disk volume If the volume is full or almost full remove unnecessary files See Hard drive management practices on page 72 Enter the BIOS Setup utility then make sure of the parameter values Error Message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non system disk or disk error Not enough memory Solutions Enter your password again making sure to enter it correctly Keep in mind that some passwords are case sensitive If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password through system board jumper settings
27. diskette Click on the link for downloading and extracting files and follow the instructions provided Updating the BIOS 65 Setting the system board jumpers The JP6 configuration jumper on the system board lets you clear passwords and recover the BIOS See the figure on page 8 for the location of the jumper The following table shows the settings required to perform those tasks Make sure you turn off the computer and unplug the power cord before moving the jumper Caution Moving the jumper while the computer power is on can damage your computer Always turn off the computer and A unplug the power cord from the computer before changing the jumper JP6 Mode Jumper Action When Set Setting Normal A Normal operation Pins 1 2 Configure Adds a Maintenance menu to BIOS Setup utility with options to Pins 2 3 clear passwords Recovery Causes computer to attempt No jumper Recovery mode If you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then attempt to recover 66 the BIOS by setting the JP6 jumper BIOS update or recovery from diskette When you are attempting to recover the BIOS no image appears on your monitor Using the BIOS Setup Utility To recover the BIOS 1 Turn off the computer disconnect the power cord then disconnect the modem cord if your computer has a modem Open the case See Opening the case on page 19 and observe the St
28. diskette If errors are detected and corrected try accessing the diskette again Make sure the write protection window on the upper right corner of the diskette is closed unprotected The diskette drive LED illuminates continuously Probable Cause The diskette is corrupted The cable to the drive is not connected properly Solution Remove the diskette from the drive If the light remains on try restarting the system Open the system and check the cable between the diskette drive and its controller Make sure the pins are not bent or misaligned An adapter card is not recognized by the system Probable Cause The interrupt or I O address is set incorrectly The card was not configured through the software The card was not installed correctly Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the system Configure the card with the appropriate software Reseat the card and make sure that its jumpers are configured appropriately Peripheral adapter problems 89 Printer problems The printer will not turn on Probable Cause The printer is not plugged in The printer is not turned on The printer is defective Solution Check the power cable Make sure it is plugged into a live power source Make sure the printer s power switch is depressed or set to the On position If power is applied to the printer the gre
29. diskette that enables you to start the computer and attempt to fix the problem Some operating systems prompt you to create a startup diskette as part of the setup process and some will allow you to create one at any time Refer to the software documentation or visit the online help system of your operating system for specific instructions Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system Refer to the software documentation or visit the online help system of your operating system for specific instructions Using your System Restoration CD The System Restoration CD included with your system can be used to m Install hardware drivers m Reinstall selected software applications such as LANDesk Client Manager Instructions for each operating system are provided with the System Restoration CD System recovery 77 System power management 78 Depending upon your operating system several power management options may be available on your system These power management options may allow your system to reduce power consumption shut down the hard drive and turn off the monitor The computer can still respond to an incoming signal from the modem or to certain LAN commands to allow
30. displays everything in black and white Probable Cause The system was turned on before the monitor The display type is set incorrectly Solution Make sure the monitor is turned on then restart the system From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type then restart the system The displayed characters are garbled Probable Cause The video cable is damaged The video card has failed The display setup is incorrect The video is distorted Probable Cause The monitor s controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged Solution Check the cable and connectors for bent pins or broken wires Try another video card From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Check the connector and cable for bent or damaged pins Disconnect the monitor power cable and connect it directly to the power source Video problems 95 96 Probable Cause The monitor is too close to a source of electrical interference The monit
31. dust from the inside the computer Cleaning Your System Troubleshooting Introduction If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to some possible problems Introduction 81 Troubleshooting checklist Before turning on the system make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power m Ifa power strip is used it is turned on and the circuit breaker is set m The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS Setup utility program and check your configuration settings Troubleshooting guidelines 82 As you troubleshoot your system keep the following guidelines in mind W Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the monitor s power is disconnected stored energy within the monitor s components can offer a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not appear to work make sure that all connections are secure If an error message displays on the screen w
32. e Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer Unplug the o power cord and modem cord before removing the computer cover 18 Case Access Opening the case The case has two removable side panels Both panels are screwless meaning you do not have to remove any screws to take off the panels The right panel is removed by pressing a button located on the front panel The L shaped panel covers both the right side and top of the chassis and provides access to most of the internal components of the system The left panel is removed by sliding a tab located on the top of the chassis Removing the side panels To remove the right panel 1 Because the components inside your computer are extremely sensitive to static electricity make sure to observe the Static electricity precautions on page 17 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices Opening the case 19 3 Push the release button located in the lower right hand corner of the front bezel The bottom portion of the right panel unlatches from the chassis Right panel Right panel release button 20 Case Access 4 Lift up on the right panel then lift the panel up and away from the chassis Right panel Opening the case 21 To remove the left panel 1 Remove the right panel See Removing the s
33. e replacing 30 troubleshooting 88 89 drive cage removing 3 5 inch 26 removing 5 25 inch 26 replacing 3 5 inch 29 replacing 5 25 inch 29 drives adding 5 25 inch drive 34 adding hard drive 40 replacing CD drive 32 replacing diskette drive 30 replacing hard drive 37 E emptying the Recycle Bin 73 error messages 97 Exit menu Setup utility 64 expansion card adding 46 troubleshooting 89 F FAQ frequently asked questions accessing vi FCC notice Index 115 American users 104 Australian users 109 Canadian users 106 European users 107 Japanese users 108 New Zealand users 109 features back panel 5 front panel 3 standard 1 file backup 72 files deleting unneeded 72 front panel features 3 G guidelines troubleshooting 82 H hard drive adding 40 maintenance 71 management 71 72 replacing 37 troubleshooting 85 heat sink removing 60 l installing battery 50 LANDesk Client Manager 76 memory 43 processor 59 system board tray assembly 57 integrity system 75 internal features 7 J jumpers BIOS recovery 66 clearing passwords 66 setting 66 116 Index K keyboard cleaning 80 troubleshooting 92 L LANDesk Client Manager installing 76 restoring 76 left panel removing 22 replacing 23 line conditioners 70 line in jack 5 line out jack 5 Main menu Setup utility 64 management hard drive 72 managing power 78 manual conventions V memory installing 43 maximum 43 troubleshooting 86 m
34. e audio line out jack LPT and COM configurable from System setup program No jumper settings are required One slot dedicated graphics video Five PCI slots 200 watts ATX power connector for easy power cable changeover Specifications 113 System environment Internal temperature 10 C to 35 C Humidity 20 to 80 Altitude 200 ft to 10 000 ft CPU clearance gt 0 4 inch after installation top and sides Certification FCC Class B UL CUL CE Mark VCCI CB Scheme 114 Specifications Index A accessories safety precautions 103 adapter cards troubleshooting 89 adding 5 25 inch drive 34 expansion card 46 hard drive 40 additional information getting vi Advanced menu Setup utility 64 audio jacks 5 back panel features 5 backing up files 72 battery replacing 50 BIOS recovery 66 updating 65 BIOS Setup utility 63 Boot menu Setup utility 64 C case cleaning 80 CD drive problems 83 replacing 32 chassis removing left panel 22 removing right panel 19 replacing left panel 23 replacing right panel 24 Check Disk 71 checking hard drive space 72 checking system health with LANDesk 76 cleaning computer case 80 monitor case 80 monitor screen 80 mouse 80 system 79 conditioner line 70 copyright notice 112 cover removing left panel 22 removing right panel 19 replacing left panel 23 replacing right panel 24 creating startup diskette 77 D deleting files 72 disk defragmenter 71 diskette driv
35. e drive align with the locking tab holes on the drive cage Replace the drive locking tab Connect the power data and audio cables to the drive Replace the right panel see Replacing the side panels on page 23 Reconnect the power cord and all other cords you removed then turn on the system Replacing or adding drives 33 Adding a second 5 25 inch device You can add a second 5 25 inch device such as a CD RW or CD DVD drive You do not have to use any screws to add the device 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Release the drive cage and slide it forward in the chassis until the release button snaps into the forward locking hole 4 Release the drive locking tab from the empty drive bay by turning the knob on the tab counter clockwise to the unlock position then remove the tab from the drive cage 34 Replacing and Adding System Components 5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel The filler panel then ejects Filler panel 6 Set any jumpers on the new drive See the drive documentation for more information Replacing or adding drives 35 7 Place the new drive into the drive cage Make sure t
36. ear I O shield System board tray assembly 4 Install the new board onto the system board tray assembly carefully aligning the ports and connectors with the holes on the rear I O shield 5 Reinstall the four screws to secure the board to the tray assembly 56 Replacing and Adding System Components 6 Install the following devices on the new system board m Processor See Replacing or adding a processor on page 59 for instructions m DIMMs See Adding or replacing memory on page 43 for instructions m AGP graphics card See Replacing the AGP card on page 49 m Devices from the old system board that are not included with the new board such as processor retention brackets To replace the system board tray assembly 1 Align the two hinges on the sides of the system board tray over the pins on the chassis 2 Move the release handle on the tray assembly to an outward position Replacing the system board 57 3 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding slots on the chassis 4 Push the handle in and slide the tray assembly downward until it locks the tray in place 5 Turn the chassis around and press down on the top edge of the system board to make sure that it is firmly seated in the riser card slot 6 Replace or reconnect the peripheral devices to the rear panel I O connectors 7
37. ection for your system m Check the energy absorption or dissipation rating The higher the energy absorption rating the better the protection for your system m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies 70 You may lose data during a total power failure A standby Uninterruptible Power Supply UPS uses a battery to keep your system running during a power failure The UPS enables you to shut down your system normally but not run the system for an extended time If you purchase a standby UPS make sure the UPS includes surge suppression and line conditioning features Managing Your System Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your sy
38. ed off then turn on the power strip 2 Turn on the monitor by pressing the power button 3 Turn on the computer by pressing the power button The power light emitting diode LED on the front panel is lit when the power is on 4 Turn on any other components connected to the computer such as speakers a printer or a scanner If nothing happens when you turn on the system m Recheck the power cables to see that they are securely plugged in and that your power strip if you are using one is plugged in and turned on m Make sure the monitor is connected to the computer plugged into the power strip or AC outlet and turned on You may also need to adjust the brightness and contrast controls on the monitor 14 System Setup Wait until the startup procedure is finished before loading a diskette in the diskette drive or the computer may search the diskette for startup information Understanding the Power On Self Test When you turn on your computer the Power On Self Test POST routine checks the system memory and components To see this information on the screen press TAB during POST Press Esc to bypass the remaining memory count The system displays an error message if POST finds any problems Write down the error message that appears Setting up the operating system The first time you start your computer the operating system takes a few minutes to set up Refer to your software documentation for specific questions
39. ee 76 System recovery co 77 Creating a startup diskette 0 0002 ee 77 Keeping a record of system configuration s s sssaaa aeaee 77 Using your System Restoration CD 2200 cece eee eee 77 System power management o 78 Cleaning Your System L leseues 79 Cleaning the mouse oooccccco er rn 79 Cleaning the keyboard 0 0 cece eee Rh 80 Cleaning the monitor screen 0000 cee eee 80 Cleaning the computer and monitor cases 00000e eee neces 80 TGUDIGSNOONDG uassexdathbabedshisshasexpdsebaaasqad va pa se dark 81 INTOdAUCION lr uror exea de exse Reb PER TY Fux Spree 81 Troubleshooting checklist illii 82 Verifying your configuration llis 82 Troubleshooting guidelines llli 82 CD drive problems o ooocooccccco tees 83 Hard drive problems ocoooocooo s 85 Memory processor problems 0000 0 eee cece eee eee 86 Modem problems uis Red pepe RO x be XP ebbs RA Ev EbReS 87 Peripheral adapter problems oocoocccocccco ee 88 Printer problems evocador 90 System problems ococococooo hh 92 Video problems 2949 Is a VESTI 94 Error messages oraria A AS ic 97 9 Safety Regulatory and Notices 101 se BS 1daddxauxachb aded ue plazo paria Mac popa sepa 113 jr T 115 Preface Conventions used in this manual Throughou
40. ee screws at the top The riser card includes a chassis intrusion switch to alert you if the computer cover is removed It also includes five PCI connectors for add on cards Front Secondary IDE connector CD diskette drive power connector Wake on LAN connector WOL Net Alert connector Ring in connector System board connectors A B C D E F G 10 System Features System chassis fan connector H PCI slots 5 Chassis intrusion switch Hard drive power connector Primary IDE connector Remote lock unlock Chassis fan connector Front panel connector SCSI LED connector CD audio connector O VOZS ZPFACc Diskette drive connector Back A Power supply connector Riser card 11 12 System Features System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions You can prepare a safer working environment before assembling your system by following the guidelines listed below Provide a clean flat stable surface for your system Allow at least 12 inches at the back of the computer for cabling and air circulation Obtain a grounded three prong AC surge protected power strip A surge protected power strip helps protect against AC line spikes Protect your system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment t
41. el See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Choose the bay in the drive cage where you want to install the additional hard drive The metal tray that will hold the hard drive is secured by a set of hard drive tray release tabs 4 Remove the tray by squeezing both release tabs inward then slide the hard drive tray out of the drive cage Hard drive cage 5 Setany jumpers on the new drive See the drive documentation for more information 40 Replacing and Adding System Components 6 Align the threaded holes on the side of the hard drive with the metal points on the tray Metal points Side rail 7 Expand the tray until it fits the size of your drive then lower the drive into the tray Release the tray so it can contract to secure the drive Replacing or adding drives 41 8 Align the drive tray rails with the side channels in the hard drive cage then slide the drive tray into the hard drive cage Drive tray rails Hard drive 9 Push the drive tray into the drive cage until the release tabs snap into place 10 Connect the power and data cables to the drive 11 Replace the right panel See Replacing the side panels on page 23 for instructions 12 Reconnect the power cord and all other cords you removed then turn on the system 42 Replacing and Adding System Components
42. en power LED should be illuminated Try another printer if one is available The printer is turned on but will not print Probable Cause The printer is not connected to the system The printer is not designated as the default printer The printer has not been added to the system The printer is not on line ready 90 Troubleshooting Solution Check the data cable between the printer and the system Make sure it is connected to the proper port Check the connector and cable for bent or broken pins If the printer to which you are trying to print is not the default printer make sure you have selected it through the application s printer setup function From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer Make sure the on line or ready light is on or the display indicates Ready The printer prints garbled text Probable Cause Solution The wrong driver is being From the Printers window Start Settings used for the selected printer Printers select the printer From the File menu select Properties Make sure the printer is using the right printer driver If not install the correct one Printer problems 91 System problems The system will not start up Probable Cause Solution The system is not connected Check the power cable s and make sure of to an AC outlet the connection to an AC power source
43. g to exit MS DOS to return to Windows type exit then press ENTER Enter the BIOS Setup utility to setthe system s date and time Move the write protection tab over the hole on the back of the diskette Safety Regulatory and Notices Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against o personal injury and damage to your Gateway system Important safety information 101 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the system on a stable work surface The product should only be operated from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inc
44. g two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive REN s on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you discon
45. gain If you continue to have problems contact Client Care or your system administrator Setting the system board jumpers 67 68 Using the BIOS Setup Utility Managing Your System Protecting against power source problems Surge suppressors line conditioners and uninterruptible power supplies UPS can help protect your system against power source problems Surge suppressors During a power surge the voltage level of electricity coming into your system can increase far above normal for a few milliseconds This may cause data to be lost or the system may be damaged as a result To protect against power surges use a surge suppressor The surge suppressor absorbs voltage surges and prevents them from reaching your system A surge suppressor plugs directly into an electrical outlet You should connect your computer monitor and other devices to the surge suppressor If you have a modem make sure your surge suppressor has jacks for the telephone and modem cables Power surges can pass through telephone wires as well as electrical wires Protecting against power source problems 69 When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the prot
46. hat generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference Plug the computer into a wall outlet or power strip that is easily accessible When you turn off the computer with the power button some electricity still flows through the computer To remove all power from the computer you need to unplug it Important Keep the product carton and packing material in case you need to send the system out for repair If you return your m system to the factory in different packaging your warranty may be void Setting up your system 13 Starting your system Before you start your system for the first time m Refer to the safety information beginning on page 101 m Make sure the voltage selector switch on the back of the computer is set to the correct voltage for your area This switch is set at the factory to the correct voltage see Back panel on page 5 for voltage selector switch location m Make sure all cables are firmly connected to the proper ports on the back panel of the computer Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect A peripherals to the computer m Make sure the computer and monitor are plugged into an AC outlet or power strip To start the system 1 If you have connected the system components to a power strip make sure all the system components are turn
47. he threaded holes on the drive align with the locking tab holes on the drive cage 5 25 inch device 8 Replace the drive locking tab 9 Connect the power and data cables to the drive 10 Push the release button in and slide the drive cage back into the chassis until the button snaps into the rear locking hole 11 Replace the right panel See To replace the right panel on page 24 12 Reconnect the power cord and all other cords you removed then turn on the system 36 Replacing and Adding System Components Hard drive Replacing the hard drive The 3 5 inch hard drive is located in a metal tray that slides in and out of the hard drive cage The tray has a spring so you can expand the tray to insert a drive When you release the sides of the tray they will contract back together and secure the drive To replace the 3 5 inch hard drive 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Disconnect the power and data cables from the hard drive 4 The metal tray that holds the hard drive is secured by a set of hard drive tray release tabs Remove the tray by squeezing both release tabs inward then slide the hard drive tray out of the drive cage Hard drive tray release tabs Har
48. hes 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will only fit into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care during use 102 Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the com
49. hreaded holes on the diskette drive align with the locking tab holes on the drive cage 7 Replace the drive locking tab 8 Connect the power and data cables to the drive 9 Replace the right panel See Replacing the side panels on page 23 for instructions 10 Reconnect the power cord and all other cords you removed then turn on the system Replacing or adding drives 31 Replacing the CD drive The CD drive is attached to the drive cage by a drive locking tab You do not have to remove any screws to remove or install a CD drive To replace the CD drive 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Disconnect the power data and audio cables from the back of the drive 4 Release the drive locking tab from the drive bay by turning the knob on the tab counter clockwise to the unlock position then remove the tab from the drive cage 5 From the rear of the drive cage push the drive toward the front of the chassis and through the front bezel 32 Replacing and Adding System Components 10 11 CD drive Set any jumpers on the new drive See the drive documentation for more information Place the new CD drive into the drive cage Make sure the threaded holes on th
50. ide logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 112 Safety Regulatory and Notices Specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to change Mid Tower case size Processor RAM capacity BIOS IDE interfaces Diskette drive I O ports AGP expansion slot PCI expansion slots Power supply 8 2 in 20 828 cm x 17 8 in 45 212 cm x 19 in 48 26 cm W x D x H Intel Pentium IIITV FC PGA 370 processors Two DIMM sockets on the system board support 3 3 volt Synchronous Dynamic Random Access Memory SDRAM DIMMs Maximum memory is 512 MB AMI BIOS Flash BIOS for easy updates from diskette Supports up to four IDE devices hard drives CD ROMs LS 120s using two integrated PCI IDE adapters A diskette controller is integrated on the system board Support available for primary and secondary diskette drives or a tape backup unit TBU One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port one video port one audio microphone in jack one audio line in jack on
51. ide panels on page 19 for instructions 2 Slide the left panel release tab toward the rear of the chassis This unlatches the left panel from the chassis Left panel release tab Left panel 3 Grasp the left panel then lift the panel up away from the chassis 22 Case Access Closing the case Replace the cover as soon as you finish installing or removing components so that dust and dirt which can damage the computer do not collect inside the computer Replacing the side panels To replace the left panel 1 Align the tabs at the bottom of the panel with the tab holes at the base of the chassis 2 Insert the tabs into the tab holes 3 Push the panel towards the chassis until it locks into place Closing the case 23 To replace the right panel 1 Align the tabs at the top of the panel with the tab holes at the top of the chassis Tab holes 2 Insert the tabs into the tab holes 3 Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis The chassis automatically locks into place 4 Reconnect the power cord and all other cords you removed 24 Case Access Replacing and Adding System Components Replacing or adding drives Preparing to replace or add a drive The standard configuration for your computer includes a 5 25 inch IDE CD drive a 3 5 inch IDE hard drive
52. interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following Measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance accessories The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the FCC Compliance and negate your A authority to operate the product FCC Declaration of Conformity Responsible Party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 Phone 605 232 2000 Fax 605 232 2023 Products where X is any alphanumeric character or a blank E 1400 XXXX E 3200 XXXX E 3400 XXXX E 4200 XXXX E 4400 XXXX E 5200 XXXX E 5250 XXXX E 5400 XXXX For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party 104 Safety Regulatory and Notices This device complies with Part 15 of the FCC Rules Operation of this product is subject to the followin
53. l attempt and the beginning of another The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing Regulatory compliance statements 109 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may o result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit
54. le Drive cage release button 2 Replace the right panel See Replacing the side panels on page 23 for instructions 3 Reconnect the power cord and all other cords you removed then turn on the system Replacing or adding drives 29 3 5 inch diskette or CD drives Replacing the diskette drive The 3 5 inch diskette drive is attached to the drive cage with a drive locking tab The drive cage is secured in the chassis with a drive cage release button You do not have to remove any screws to release the drive cage or remove the diskette drive To replace a 3 5 inch diskette drive 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Disconnect the power and data cables from the back of the diskette drive 4 Release the drive locking tab from the diskette drive bay by turning the knob on the tab counter clockwise to the unlock position then remove the tab from the drive cage Drive locking tab Locking tab holes 30 Replacing and Adding System Components 5 From the rear of the drive cage push the diskette drive toward the front of the chassis and through the front bezel Diskette drive 6 Place the new drive into the drive cage Make sure the t
55. lignment guide interfere with the proper seating of the card the tabs may be snapped off to accommodate the installation the card Expansion card Plastic tab 7 Close the slot cover clamp to secure the card 8 Connect any cables to the card see the card documentation for proper jumper settings and cable orientation 9 Replace the right panel See Replacing the side panels on page 23 for more information 10 Reconnect the cords you removed then turn on the computer 11 Install software or drivers as necessary 48 Replacing and Adding System Components Replacing the AGP card Observe the following instructions for replacing the Accelerated Graphics Port AGP card To replace the AGP card 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Using a Phillips screwdriver remove the screw that secures the AGP card to the rear panel then pull out the card AGP card 4 Install the new AGP card making sure the card is firmly seated on the system board then secure the AGP card to the rear panel with the screw 5 Reconnect the power cable the monitor cable and all peripheral devices then turn on the system Replacing the AGP card 49 Replacing the battery The
56. lowing sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporaty tmp files You can safely delete all but the most recent temp files Windows will not delete a tmp file if the file is currently in use Managing Your System To delete tmp files 1 Open Explorer select Tools then Find then Files and Folders At Named type tmp 2 3 In the Look in drop down list select your drive letter 4 Click Find Now The list of tmp files is generated 5 Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date 6 Highlight all the files in the list except those with today s date 7 Press DELETE Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the Internet disk cache See your browser s Help files for instructions Emptying the Recycle Bin In Windows when you delete a file from your hard drive it is not immediately removed from the hard drive Instead the
57. nal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Make sure that a separate telephone not m dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one cal
58. narrow straw like extension If you spill liquid on the keyboard turn off the computer and disconnect it Turn the keyboard upside down to let the liquid drain Let the keyboard dry for a few days before trying to use it again If the keyboard does not work after it is dry you may need a new one Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Spray a small amount of cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the computer and monitor cases 80 Warning When you clean the system turn off the computer monitor and peripherals and unplug the power cord and modem o cord if installed Be careful not to drip liquid into the computer monitor and peripherals when cleaning the system Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Your computer is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan Keep vents on the front and back of the chassis free of dust With the computer turned off and unplugged brush the dust away from the vents with a slightly damp cloth Be careful not to drip any water into the vents Do not attempt to clean
59. nect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Reg
60. odem troubleshooting 87 monitor adjusting 14 cleaning 80 mouse cleaning 80 troubleshooting 93 O operating system setup 15 P peripheral devices troubleshooting 88 ports location of 5 POST power on self test explained 15 power button 14 power LED light emitting diode 14 power management features 78 Power menu Setup utility 64 power source problems 69 power supply replacing 52 power surges effect on system 69 precautions static electricity 17 printer troubleshooting 90 processor heat sink 59 replacing 59 troubleshooting 86 protecting system against power source problems 69 against viruses 75 R rear panel features 5 recording the system configuration 77 recovery mode BIOS 66 recovery system 77 Recycle Bin emptying 73 regulatory compliance American users 104 Australian users 109 Canadian users 106 European users 107 Japanese users 108 New Zealand users 109 removing 3 5 inch drive cage 26 5 25 inch drive cage 26 left panel 22 right panel 19 system board 54 system board tray assembly 54 replacing 3 5 inch drive cage 29 5 25 inch drive cage 29 battery 50 CD drive 32 diskette drive 30 hard drive 37 heat sink 60 left panel 23 power supply 52 right panel 24 system board 56 restoring LANDesk Client Manager 76 restoring your system 77 right panel removing 19 replacing 24 riser card back 11 component locations 10 front 10 11 S safety general prec
61. ons The IDE drive is not recognized by the system Probable Cause Solution The primary IDE device may Restart your computer then press F1 to enter be configured incorrectly the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto The drive may not be Consult the hard drive user s guide for configured properly instructions on how to configure the drive The drive cables are not Open the system and check all cables connected properly connected to the controller card The drive controller is not Open the system and reseat the drive seated properly controller Important Some systems do not have IDE controller cards because m the IDE controller is built into the system board Hard drive problems 85 Memory processor problems Memory errors were detected during system start up Probable Cause Memory was added or removed and the new configuration was not saved in the BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Solution Enter the BIOS Setup utility and save the new memory configuration Check the memory for proper seating and orientation Reseat if necessary Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing A new processor is not recognized by the system Probable Cause The processor
62. or needs to be degaussed Troubleshooting Solution Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the computer and monitor for at least a half hour then restart the system Error messages This section lists common error messages that may be displayed on your monitor These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error Message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD ROM is not recognized Data error Decreasing available memory Diskette drive is not recognized Diskette drive O seek to track 0 failed Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make sure you entered the right command Make sure the specified drive is correct then try again If you are trying to exit MS DOS to return to Windows type exit then press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Enter the BIOS Setup utility then make sure of the parameter values See The CD drive is not recognized by
63. outlet or power strip RJ 45 LAN connector LAN card connects a network cable Serial ports connect serial devices such as a musical instrument digital interface MIDI device USB ports connect external Plug and Play devices such as keyboards and pointing devices that are automatically configured when they are plugged into the computer through one of these ports Video port connects to the monitor interface cable if not using the AGP video card output Voltage selector sets the voltage for your area either 115V US standard or 230V System Features Inside the computer The following illustration shows locations of various system components O System board Riser card Power supply release lever Power supply mo ou gt Hard drive hard drive shown here in top bay bay location may vary mn Diskette drive CD drive Inside the computer 7 System board DIMM slots 2 AGP slot Configuration jumper JP6 Video connector Parallel port Serial port B o9 mmo ou Serial port A 8 System Features uUo 2 gr ce PS 2 mouse port PS 2 keyboard port USB ports 2 Audio line out connector Microphone in connector Audio line in connector Battery Processor socket PGA370 CPU fan connector System board Riser card The riser card is mounted to the chassis by thr
64. puter Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Safety Regulatory and Notices Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care m areas of medical and dental facilities oxygen laden environments or industrial facilities Important safety information 103 Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause
65. r A virus can also spread through files downloaded from bulletin boards or the Internet Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or diskettes To be safe never assume any virus is harmless Always protect your system against viruses To protect your system against viruses m Use an anti virus program to scan your computer regularly Make sure to update the program periodically to keep up with new viruses m Make backup copies of all files and write protect the diskettes A virus cannot infect a write protected diskette m Obtain all software from reputable sources and always scan new software for any viruses before installing it m Be cautious about files you receive in e mail or download from a network or the Internet If you download a file use your anti virus program to scan the directory on your computer that contains the downloaded file before you open the file m If you have doubts about the source of a Microsoft Word or Excel file disable the file macros before opening the file Word and Excel are set by default to warn you if a document you are about to open contains a macro that might have a virus System integrity 75 O To remove a virus 1 If you suspect your system has been infected with a virus find and remove the virus immediately using an anti virus program 2 Turn off your
66. recognized by the system Probable Cause The CD is not intended for PC use The CD is loaded incorrectly The CD is scratched or dirty Solution Make sure the CD is PC compatible Make sure the label is facing upward then try again Try cleaning the CD with a lint free cloth Check the CD for scratches CD drive problems 84 Probable Cause The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD cables are not installed correctly The CD drive may be defective Troubleshooting Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the system and check all cables between the CD controller and the CD drive Replace the CD drive Hard drive problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not properly Make sure the last device on the SCSI chain terminated is properly terminated The drive is configured witha Change the device s SCSI address to one that conflicting SCSI address is not currently being used by the system The cables are not connected Open the system and check the cable correctly connecti
67. remote access Power management options include m Soft off m Suspend m Standby Refer to your software documentation or visit the online help system of your operating system for more information and specific instructions on power Management options on your system Managing Your System Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse the inside of the mouse may be dirty S To clean the mouse 1 Turn off the computer then disconnect the mouse cable from the mouse port 2 Turn your mouse upside down then remove the roller ball cover 3 Cup your hand under the mouse then turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint on the surface of the ball Wipe away dirt or lint inside the ball socket with a lint free cloth You can also blow into the socket to remove dirt and lint Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket 5 Let surfaces dry completely 6 Return the ball to the socket and replace the cover Cleaning the mouse 79 Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a
68. rite it down word for word You may be asked about it when calling technical support Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis See Static electricity precautions on page 17 for more information on preventing electrostatic damage to the system Troubleshooting CD drive problems An audio CD produces no sound Probable Cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable may be installed incorrectly Solution Make sure the label is facing upward then try again Check the speaker cables Make sure they are connected properly and securely Check the volume control Double click the speaker icon on the task bar Make sure the MUTE box is not selected Connect a set of headphones to the line out jack to test the output If they work replace the speakers Open the system then reseat the sound card Make sure the cables are connected properly Open the system and make sure the cables are connected properly Important Some systems do not have sound cards because sound m capabilities are built into the system board The CD drive is not
69. s Two DIMM sockets that support up to 512 megabytes MB of Synchronous Dynamic Random Access Memory SDRAM Intel i815 chipset AGP 4X expansion slot with ATI Rage video card or integrated graphics 3Com Tornado LAN card Five PCI slots Support for Ultra DMA 66 hard drives Integrated audio using AC 97 compliant audio Codec chip One 1 44 MB 3 5 inch diskette drive one CD drive and one hard drive Easy to service chassis 1 2 m PS 2 Keyboard port PS 2 mouse port 2 serial ports parallel port two Universal Serial Bus USB ports video port and audio line out microphone in and audio line in ports m 200 watt power supply System Features Front panel The front panel contains following features CD drive CD eject button Audio out port CD volume control Diskette drive Diskette eject button Hard drive LED Reset button Power button Power LED Right panel release button Audio out port connects headphones or powered speakers that let you listen to an audio CD directly from the CD drive CD drive plays data or audio CDs CD eject button ejects a CD from the CD drive CD volume control controls the volume of an audio CD Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Hard drive LED lights when the hard drive is active Power button turns the computer on and off Front
70. s on each side of the socket snap into the notches on the side of the DIMM 44 Replacing and Adding System Components 7 Replace the drive tray See Reinserting the drive cage on page 29 for instructions 8 Close the case See Closing the case on page 23 for instructions 9 Reconnect the cords you removed then turn on the computer Adding or replacing memory 45 Adding an expansion card The riser card has five PCI slots four of which are available for expansion cards one is used by the LAN card A card alignment guide attached to the riser card helps you align PCI cards in the slots To add a PCI expansion card 46 1 Set any jumpers and switches on the card see the card documentation for instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 3 Open the right panel see Removing the side panels on page 19 for more information and observe the Static electricity precautions on page 17 4 Locate an available slot Replacing and Adding System Components 5 From inside the computer press the slot cover clamp down and toward the back of the chassis then lift the slot cover up and out of the chassis Slot cover clamp Adding an expansion card 47 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card If the plastic tabs on the card a
71. s are not installed correctly Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the device If you are not experienced with this procedure call technical support Assign an available SCSI ID to the device Make sure the last device on the SCSI chain is terminated Open the system and check all cables between the controller and the device The diskette drive is not recognized by the system Probable Cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your computer then press F1 to enter the BIOS Setup utility From the Boot Removable Devices menu make sure that the diskette drive parameters are set correctly Open the system and check all cables connected to the controller card Open the system and reseat the drive controller Important Some systems do not have a floppy diskette controller card because the floppy controller is built into the system m board Troubleshooting The diskette drive will not read write or format Probable Cause The diskette is not IBM formatted The diskette is corrupted The diskette is write protected Solution Make sure the diskette you are trying to format is IBM compatible If it is try reformatting it Run ScanDisk or a similar program on the
72. s not turned on The monitor s data cable is not connected The connector or cable is damaged The monitor is defective The monitor s brightness and contrast controls are turned down The video card is not seated correctly The video card is not compatible with the system The system is running but there is no display Solution Make sure the monitoris plugged in and turned on If power is applied to the monitor the green power LED should illuminate Make sure the monitor s data cable is connected to the video controller on the back of the system Check the connector and cable for bent or damaged pins Connect a working monitor to the computer Adjust the brightness and contrast knobs to the center position Open the system and reseat the video card Make sure the card is compatible with your system Try a different video card Important Some systems do not have a video adapter card because the video controller is built into the system board so there m may not be a video adapter to remove and replace The text on the display is dim or difficult to read Probable Cause The monitor s brightness and contrast controls are turned down Sunlight is glaring off the display The CRT may be old Troubleshooting Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or window Replace the monitor The color monitor
73. s secured in the chassis by a drive cage release button Once the release button is pressed you use the handle at the top of the cage to slide the cage forward from the chassis Slide the drive cage forward to add or replace memory or to remove the cover filler to add an additional CD To release the drive cage 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 26 Replacing and Adding System Components 3 Using one hand grasp the drive cage handle located above the drive cage Using your other hand press the drive cage release button while pulling the drive cage toward the front of the chassis Release button forward locking hole Drive cage release button Drive cage handle Replacing or adding drives 27 4 Slide the drive cage forward until the drive cage release button snaps into the forward locking hole Replacing and Adding System Components 28 Reinserting the drive cage You can easily slide the drive cage back into the chassis To reinsert the drive cage 1 With one hand press the drive cage release button then push the drive cage back into the chassis with the other hand until the release button snaps into the rear locking hole Release button rear locking ho
74. stem free of unwanted files while making important files secure and easier to find Hard drive maintenance utilities By regularly using the utilities available with many operating systems you can help maintain the performance of your hard drive Examples include m ScanDisk m Check Disk m Disk Defragmenter Refer to the software documentation or visit the online help system of your operating system for specific utilities available and instructions on their use Checking for bad sectors and other disk problems Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Utilities such as ScanDisk and Check Disk check the hard drive for bad sectors or lost allocation units and let you fix them Use this type of utility from once a week to once a month depending on how often you use your system Also use them if you have any hard drive problems Using a disk defragmenter to improve efficiency When working with files Windows may divide the files into pieces and store the pieces at different places on the hard drive This division of files called fragmentation is normal However to access a file the hard drive must search for the pieces of the file and put the file back together which can slow down your system A disk defragmenter brings all the separate pieces back together Defragment
75. t this manual you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Important A note labeled important informs you of special m circumstances Caution A caution warns you of possible damage to equipment or 1 loss of data Warning A warning indicates the possibility of personal injury Conventions used in this manual V Getting additional information Log on to the technical support area at www gatewayatwork com to find information about your system or other Gateway products Some types of information you can access are vi Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQ Documentation for peripherals or optional components Online access to technical support System Features Easy to service chassis This chassis has many features that let you easily access the inside of your system to add and remove components such as hard drives memory and processors Standard features The following features are standard in the E3400 Mid Tower system m Intel Pentium III FC PGA 370 i256K processor
76. the system on page 83 for possible solution Run ScanDisk or a similar program on the reported disk Your BIOS configuration is incorrect Enter the BIOS Setup utility then make sure of the parameter values See The diskette drive is not recognized by the system on page 88 for possible solution Enter the BIOS Setup utility then make sure of the diskette drive parameters Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Error messages 97 98 Error Message Diskette drive reset failed Diskette read failed press F1 to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Troubleshooting Solutions Enter the BIOS Setup utility then make sure of the diskette drive parameters Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure the boot disk contains the Command com file Use the configuration utility if applicable to make sure of your drive or controller configuration Press F1 to restart the computer You may have an XT keyboard connected to an AT system or vice versa Make sure the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure the har
77. the clip d Tab L Metal clip Tab 5 Lift the heat sink at an angle and unhook the clip from the other tab Lift the heat sink off of the processor To remove the processor 1 Open the locking level on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees Heat sink Locking lever 2 Lift the old processor straight up and out of the socket 60 Replacing and Adding System Components To install the new processor 1 Hold the new processor over the empty processor socket and make sure that pin 1 on both the processor and the socket are aligned Pin 1 is near the cut out corner 2 Gently place the new processor into the socket Heat sink 3 Secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly To replace the heat sink 1 Replace the heat sink by hooking the metal clip on the heat sink to the tabs on the processor socket Make sure the heat sink is level with the processor and the metal clips are securely attached 2 Close the case see Closing the case on page 23 3 Reconnect the power cord and all other cords you removed then turn on the system Replacing or adding a processor 61 62 Replacing and Adding System Components Using the BIOS Setup Utility About the BIOS Setup utility The computer s BIOS has a built in setup utilit
78. ulatory compliance statements 105 Canadian users ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC notice for products fitted with an IC compliant modem 106 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or
79. val does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Regulatory compliance statements 107 Japanese users VCCI statement 108 This equipment is in the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling SEDE EET UC COZEN SUEZ SWISSBIEJGGmSZSCOVCCI ORS ICEREO 22AB BitRIS EI CS CORE SERRA C RS Scc BEWNCUTWETA COoEBD2SZZ4OTUUDa3vLSBSASICOREUC eRenec SERSA TIT TENDERT RREI o CIEUUMIRO amp UVEU C RAL Safety Regulatory and Notices Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency New Zealand telecommunication statement for products fitted with Telepermit approved modems The grant of a Telepermit for any item of termi
80. was installed incorrectly The processor speed was not set correctly in the BIOS Setup utility configuration mode 86 Troubleshooting Solution Check the installation Make sure the processor is fully seated in its socket Reseat if necessary The processor should be recognized automatically if it was installed correctly If your system BIOS lets you select the processor speed make sure you have selected the correct speed Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not been Add the modem as new hardware added as new hardware The modem is not connected Make sure the line connected to the modem to a live phone jack is live and plugged into the appropriate port on the modem line port The modem is not configured Check the system settings for possible with a valid interrupt or conflicts If one exists correct the problem by address selecting an available interrupt and address The phone jack is shared by If the modem shares the jack with another another modem ortelephone device make sure the other device does not have the port open for instance someone is on the phone or another modem is in use Modem problems 87 Peripheral adapter problems 88 A SCSI device is not recognized by the system Probable Cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not terminated The device cable
81. y that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off Enter the BIOS Setup utility by restarting the computer then pressing F1 when prompted during the startup process The Main BIOS Setup utility screen which may not look exactly like the screen shown below opens Main Advanced Security Power Boot Exit Item Specific Help BIOS Version xx Select the default language used by the Processor Type Intel Pentium III BIOS Processor Speed 600 MHz Front Side Bus Speed 133 MHz Memory Bus Speed 133 Cache RAM 256 KB Total Memory 128 MB Bank 0 SDRAM Bank 1 SDRAM Select Menu Bank 2 SDRAM JL select Item Change Option Language English US Enter Select gt Sub Menu F9 Setup Default System Time xx xx xx F10 Save and Exit System Date xx xx xxxx ESC Exit Fl Help About the BIOS Setup utility 63 As you select items on the Main menu or in submenus you will see specific information related to the current selection in the Item Specific Help box Refer to the Help box for information about the menu options The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions F1 opens the Help screen providing general help for using the BIOS Setup utility The T up arrow and J down arrow keys select items in the menu The left arrow and right

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