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Gateway ALR 9200 User's Manual

1. Figure 28 Replacing the Battery 68 Maintaining and Troubleshooting the Gateway ALR 9200 Server 9 10 Press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket Close the case as described in Closing the System on page 7 Reconnect the power cord and turn on the system Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2 If the CMOS data is not correct change the information in the setup screens as necessary Troubleshooting the Battery Installation If you have problems after installing the new battery try each of the items listed below replacing the cover and restarting the computer after each try Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured Check to be sure that all power switches are on If the system is plugged into a power strip or surge protector be sure it is turned on also Enter the BIOS Setup program and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies Turn off the system remove the cover and verify that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the conne
2. 5 9 Retention module guide rails Tab on SEC cartridge Processor heat sink must face away from the center of the system board Figure 7 Installing a Processor 13 When the cartridge meets resistance push the two tabs toward each other E in Figure 7 until the processor is fully seated 14 Reattach the retention module bracket a With the bracket in an open position perpendicular to the front of the retention module slide the open hinge at the left of the bracket into its receptacle at the left of the retention module b Rotate the bracket to the right until it reaches the retention module With your right thumb on the face of the bracket and your right index finger around the tab at the right of the bracket slightly pull the tab outward and to the left to open the latch at the back of the tab c As you open the latch on the back of the tab slide the right edge of the bracket onto the retention module and release the tab If done correctly the bracket will latch securely Replacing the Processor 35 Note The foam cover is required to control airflow past the processors for proper cooling Failure to install the foam cover could result in damage to the processors and other system components If the server has less than four processors and you are adding one then you must remove the termination board assembly from the next Slot 2 connector before you install the new
3. 82 Maintaining and Troubleshooting the Gateway ALR 9200 Server Setup Menus Setup has six major menus and several submenus These menus are 1 Main Menu a Primary IDE Master and Slave b Keyboard Features 2 Advanced Menu a PCI Configuration e PCI Device Embedded SCSI e PCI Devices b I O Device Configuration c Advanced Chipset Control 3 Security Menu 4 Server Menu a System Management b Console Redirection 5 Boot Menu a Boot Device Priority b Hard Drive 6 Exit Menu Setup Menus 83 Setup Key Commands Table 8 lists the keys commands available in Setup and what they do Table 8 Setup Key Commands Function Key Command Get general help Fi or ATL H Move between menus gt Go to the previous item colon Go to the next Item zero Change the value of an item or Select an item or display a submenu ENTER Leave a submenu or exit Setup Esc Reset to Setup defaults F9 Save and exit Setup F10 Special Display Items Some items displayed on the screen do not behave as normal fields These items are either submenus or display only fields Table 9 provides more information Table 9 Special Display Items When you see this It means this On screen an option is shown but You cannot change or configure the option in that you cannot select it or move to that menu screen Either the option is autoconfigured field or autodetected or you must use
4. Close the subchassis and make sure the foam cover is properly installed being careful not to pinch any wires or cables see Closing the Subchassis and Electronics Bay on page 7 Installing Hardware 53 M Electrostatic discharge ESD can damage disk drives and other components The server can withstand normal levels of ESD while you hot swap hard disk drives Performing all procedures in this manual at an ESD protected workstation If one is not available wear an antistatic wrist strap attached to chassis ground when handling components v If you install high power drives you must also install additional system fans See Installing Fans for High Power Drives on page 57 10 Replace the access panel see Closing the System on page 7 11 Close the front door SCSI Hard Disk Drives The system supports a variety of SCSI devices As shipped from the supplier the system might contain no hard disk drives Contact your sales representative or dealer for a list of approved SCSI devices If you install 10 000 rpm SCSI hard drives you must install heat sinks on the drives and additional fans in the chassis See the sections below for specific instructions Installing Heatsinks on High Power Drives If you plan to use SCSI drives whose power exceeds 15 watts you must install heatsinks on those drives To Install Heatsinks on Hard Drives 1 Position each heatsink Figure 19 so that the
5. e Line The type of line connection direct or modem Emergency Management Port Console 135 136 e Mode Either redirect or EMP depending on whether the EMP has control of the COM port e Line Status Gives status information on the server connection For example if a server is connected the status bar says Connected Otherwise the line is blank EMP Console Main Menu e File e Exit Exits the EMP console e Connect e Disconnect Disconnects the server connection e Re Connect Raises the connect dialog e A list of the five most recent connections Initiates connection to selected server e Action e Power On Off Powers the server on or off with POST power up options e Reset Resets the server with POST reset options e SEL Viewer Opens the SEL viewer SDR Viewer Opens the SDR viewer e FRU Viewer Opens the FRU viewer e Phonebook Opens the phonebook dialog e Help Provides version information and help topics for the EMP console Server Control Operations Three server control operations are available from the menu or toolbar of the main EMP console window remote server connection powering the server on and off and resetting the server The server console mode can also be switched between EMP active and BIOS redirect modes through POST power up and reset options Maintaining and Troubleshooting the Gateway ALR 9200 Server Connect to Remote Server Select Re Connec
6. Floppy Write Protect field 93 Flow Control field 95 Hard Disk Pre delay field 85 Hard Drive field 95 hard drive menu 96 Heads field 86 T O Device Configuration field 87 T O device configuration menu 89 Interrupt field parallel port 90 Interrupt field serial port A 89 Interrupt field serial port B 90 introduction 80 IRQ field 94 ISA Expansion Aliasing field 91 Key Click field 87 key commands 84 Keyboard auto repeat delay field 87 Keyboard auto repeat rate field 87 Keyboard Features field 85 keyboard features menu 87 L2 Cache field 91 Language field 85 Large Disk Access Mode field 88 Latency Timer field PCI device embedded SCSI 88 Latency Timer field PCI devices 89 LBA Mode Control field 86 Legacy Diskette A 85 Legacy Diskette B 85 Load Custom Defaults field 97 Load Setup Defaults field 97 main menu 85 Maximum Capacity field 86 Maximum Number of 120 Drives field 95 memory 15 Memory Scrubbing field 91 menus 83 Message Timeout Multiplier field 95 Mode field parallel port 90 Mode field serial port B 90 Multi boot Support field 95 Multi Sector Transfers field 86 Num Lock field 87 obtaining the upgrade utility 98 Option ROM Scan field PCI device embedded SCSI 88 Option ROM Scan field PCI devices 89 Parallel Port field 90 Password on Boot field 92 Pause Before Boot field 88 PCI Configuration field 87 PCI configuration menu 88 PCI Device Embedded SCSI field 88 PCI device embedded SCSI menu 8
7. In this window you can e Examine all SDR records through the BMC in either Hex or Verbose mode e Examine SDR records by Record type in either Hex or Verbose mode e Examine SDR records from a previously stored binary file in either Hex or Verbose mode e Save the SDR records to a file in either text or binary form The SDR Manager can display SDR records in either raw form hexadecimal or in an interpreted easy to understand textual form verbose The SDR Manager s main window provides access to features of the add in through menus Each option included on the main menu supports an accelerator key Accelerator keys are indicated by an underlined letter in the text listing the option Figure 32 shows the SDR Manager main window Table 27 lists the window s menus and options Maintaining and Troubleshooting the Gateway ALR 9200 Server File View Settings Help Record ID 0020h SDR Version 10h Record Type 01h Record Length 2Fh Sensor Owner ID 20h Sensor Owner LUN 00h Sensor Number 04h Sensor Owner Confirmation 0002h Sensor Module FRU Inv Device Owner ID 10h Sensor Initialization Fih Sensor Capabilities F8h Sensor Type 02h Event Reading Base Type 01h Event Trigger Mask 6A69h Event Reading Mask 1200h Sensor Units 1 00h Sensor Units 2 Base Unit 04h Sensor Units 3 Modifier Unit 00h System Setup Utility Figure 32 SDR Manager Main Window
8. Shadow RAM Failed at offset 0232 Extended RAM Failed at offset 0250 System battery is dead Replace and run SETUP 0251 System CMOS checksum bad Default configuration used 0260 System timer error 0270 Real time clock error 0297 ECC Memory error in base extended memory test in Bank xx 02B2 Incorrect Drive A type run SETUP 02B3 Incorrect Drive B type run SETUP 02D0 System cache error Cache disabled 02F5 DMA Test Failed Error and Informational Messages 173 Table 35 POST Error Codes Continued Code 02F6 Message Software NMI Failed 0401 Invalid System Configuration Data run configuration utility None System Configuration Data Read Error 0403 Resource Conflict 0404 Resource Conflict 0405 Expansion ROM not initialized 0406 Warning IRQ not configured 0504 Resource Conflict 0505 Expansion ROM not initialized 0506 Warning IRQ not configured 0601 Device configuration changed 0602 Configuration error device disabled 8100 Processor 0 failed BIST 8101 Processor 1 failed BIST 8104 Processor 0 Internal Error IERR failure 8105 Processor 1 Internal Error IERR failure 8106 Processor 0 Thermal Trip failure 8107 Processor 1 Thermal Trip failure 8108 Watchdog Timer failed on last b
9. Correct airflow direction The side of each fan is embossed with directional arrows indicating airflow direction Always note the direction of the arrows ona fan before removing it You will need this information later when you install a different fan Installing Hardware 59 3 Remove the foam cover from the front subchassis by pulling it straight out see Figure 24 Be careful not to break the foam a ooooo0o O00000 Sa eee OOOO Figure 24 Removing the System Fan Assembly 4 For better access to the individual fan cables on the front panel board carefully rotate the right edge of the foam fan assembly outward into the opening where the foam cover was 60 Maintaining and Troubleshooting the Gateway ALR 9200 Server 5 Label and disconnect the desired fan cable from the front panel board Be sure to note the position of the cable where it is held in place in the foam fan assembly see Figure 25 Figure 25 Fan Cabling 6 Remove the fan cable from the foam assembly being careful not to break the foam 7 Remove the fan from the foam assembly All systems fans sit differently in the assembly but in general each fan can slide in and out of the foam in only one way Note The two installed fans nearest the 5 25 inch drive bays fans 6 and 7 in Figure 25 are separ
10. Maintaining and Troubleshooting the Gateway ALR 9200 Server Part 8503424 A MAN SYS US 9200 TECH REF RO 8 98 amp In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway 2000 res
11. Removing the Access Covet ccccsssesseseeseeseesessesseseeesseseaeaeeees 3 Opening the Front Door cccceccecsssseseeeeeceeeecseeeceeneeecaeneeaeeeeneneaes 4 Opening the Subchassis and Electronics Bay sssessesereeeeee 5 Closing the Systm nusra n a E wartaiede 7 Closing the Subchassis and Electronics Bay cssseeeeeeeseeeees 7 Installing the Access COVED ccsesssesssseseseeeeeeeeeeseeeeeeesseneneneeees 8 Installing the Front Door eee eeeeseseseseeneeseseeeeeeeseseeceeeeeeseeaeas 8 Chapter 2 COMponents sists sense apisivessieereninins wae trixie 9 System Board Features sx ii cetecees tet ateacens ene devlectessthedhetl a benseueeseeceeowess 10 System Board Connectors cseeseseseecsceecseeeeeeeeeeseneeeeceeeseceeeeeseaeaeas 10 Drive Controllers and Connectors 00 eseseeeseeeeeeeeseeeeeesesenenenes 12 System Jumpers B Jreman i aiiai A A TAEAE E 13 Miscellaneous Connectors ecsessesesesesereeeeeeesseeeseeeseseseneneeeees 14 Expansion Slot Connectors cssssssseseseseeceeesseeeeeseeseseaceeeeeeees 15 Memory Module Connector D cccessseseseeceteeceteeeeseeeeeseeeaeeeeees 16 System Management Connectors c ccceseseeseececeteeeeeeeeseeeeaeeees 16 Back Panel I O Connectors se eeeseseerenseeeeeseseeeeeesesesceseeeeeeaeas 18 Processors and Related Connectors eeseeseeeeceeeeeeseeeeeeeseseneees 20 Power CoOnmmect0rs issiria tisrin einean 21 MGM OLY enire aA ENEE ENTE AE EE AT
12. before proceeding Installing any component while the power is on may cause Removing the Access Cover Pemanen darrage te die Soke system You need to remove the system access cover to reach components inside the system Facing the front of the system the access cover is on the right side of the server To Remove the Access Cover 1 Observe the ESD precautions in Static Electricity Precautions on page 2 2 Turn off all peripheral devices connected to the system 3 Turn off the system by using the power on off switch on the front panel and unplugging all AC power cords 4 Label and disconnect all peripheral cables attached to the input output I O panel on the back of the system Opening the System 3 5 Remove and save the three screws from the back of the access cover see Figure 1 you will need them later to reattach the cover Figure 1 Removing the Access Cover 6 Place the fingertips of your right hand under the built in handle on the back of the cover A rounded rectangular depression in the front middle of the access cover serves as another handle 7 Using an even pull slide the cover backward about an inch until it stops 8 Pull the entire cover outward straight away from the chassis to disengage the rows of tabs from the notches in the top and bottom edges of the chassis Set the cover aside Opening the Front Door The front door is secured to the bezel by a key
13. 003Dh Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 003Eh 003Fh 0040h 0043h Programmable Timers PIIX4E 0044h 004Fh 0050h 0053h Programmable Timers PIIX4E Aliased from 0040h 0043h 0054h 005Fh 0060h 0064h Keyboard Controller Keyboard chip select from 87307 0061h NMI Status amp Contro PIIX4E Register 0063h NMI Status amp Contro PIIX4E Aliased Register 0065h NMI Status amp Contro PIIX4E Aliased Register 0067h NMI Status amp Contro PIIX4E Aliased Register Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 37 System I O Addresses Continued Address Resource Device Notes 0070h NMI Mask bit 7 amp RTC PIIX4E Address bits 6 0 0072h NMI Mask bit 7 amp RTC PIIX4E Aliased from 0070h Address bits 6 0 0074h NMI Mask bit 7 amp RTC PIIX4E Aliased from 0070h Address bits 6 0 0076h NMI Mask bit 7 amp RTC PIIX4E Aliased from 0070h Address bits 6 0 0071h RTC Data PIIX4E 0073h RTC Data PIIX4E Aliased from 0071h 0075h RTC Data PIIX4E Aliased from 0071h 0077h RTC Data PIIX4E Aliased from 0071h 0080h 008Fh DMA Low Page Register PIIX4E 0090h 0091h DMA Low Page Register PIIX4E Aliased 0092h System Control Port A PIIX4E Not aliased in DMA range PC AT control Port 0093h 009Fh DMA Low Page Register PIIX4E Aliased 0094h Video Display
14. CFG files with the FRU and SDR wide SCSI connectors 12 load utility 149 Firmware Update utility 151 FRU and SDR load utility 146 passwords 27 PCDiagnostics 163 POST 127 resources from the SSU 115 Setup 81 SSU 105 Symbios SCSI utility 152 utility FRU and SDR load 145 obtaining to upgrade BIOS 98 V verifying the configuration 158 VGA extended modes supported 183 standard modessupported 183 video blanking 17 connector 18 controller 10 installing drivers 77 memory installed 10 modes supported 183 supported resolutions 19 SVGA controller 10 Video Blanking Setup field 93 Virus Check Reminder Setup field 92 virus notice 155 voltage monitoring 16 18 voltage regulator module see VRM VRM connectors 20 second level cache 20 Index 213 214 Maintaining and Troubleshooting the Gateway ALR 9200 Server
15. Installing Software and Drivers seseeseseeseseesssstesesresessrsreresrssrsrsresses TT Installing Video Drivers ssssssssssesessssssesessssssesesesssessssesesessssesesese TI Chapters BIOS Chup aniihi ana aiiai 79 TnttOdUictl OD ceecee Se ee E scenes 80 Using BIOS Settini aa araa A AT i dec 81 Record Your Setup Settings se eessseeeseeeesirressstsseeesriressreresrrresree 81 If You Cannot Access Setup s sesssesesisiessesssseseessosseessssecssssesesssse 82 Starting SeU Doei e re a E E E S 82 Setup Menus yna itana eetan i ae a e EE Ea aaaea 83 Setup Key Commands s ssseeseseesesseesesessteressestssteesresessreresreresres 84 Special Display Items e renia nisi ieia E s 84 Mam Men spareni a OA R 85 AGvanCed Menus ciiis aseetscascsattoeesastepoicetasedeecuctguctabueudasbactestie 87 Sectirity Men e nonnina nn nannan dh acetone e 92 Server Men sefciind auiu Medea a ia ee 93 Boot Menus ntete rines aa aa EE E a EE A 95 Exit Meisen nea a ERREA R E 97 ii Maintaining and Troubleshooting the Gateway ALR 9200 Server Upgrading the BIOS vs cet cet ceeded naa 98 Preparing for the Upgrade ee eesesssseseneeeesesssceeneeseseseeeeeeeeaeas 98 Upgrading the BIOS ow eee cesesesereseeeeeeesseseeeesescscncneneeesaeaeaees 100 Recovering the BIOS osinn nenea nna ae 101 Changing the BIOS Language eee secseseeeeceseseneneeeeseaees 101 Chapter 6 The Server Setup Utility oo eeecsecseseeseeteeees 103 TATPOCUCtION APE E AS 104
16. Reinstall the access cover using the original screws 9 Connect all external cables and power cords to the system 10 Turn on the monitor and then the system 11 Run the SSU BIOS Setup see Advanced Chipset Control Submenu on page 91 and Resource Configuration Add in Window on page 112 to configure the system and to properly set up advanced memory attributes as required 42 Maintaining and Troubleshooting the Gateway ALR 9200 Server Installing DIMMs When adding and removing DIMMs remember that DIMMs must be installed or removed by banks Each bank consists of four DIMM sockets All DIMMs in the bank must be installed and all must be of the same size and speed See Figure 4 on page 23 for the location of the DIMM sockets in each bank To Install DIMMs 1 Holding the DIMM only by its edges remove it from its antistatic package 2 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed socket on the memory module 3 Insert the bottom edge of the DIMM into the socket then press down firmly on the DIMM until it seats correctly see Figure 12 Figure 12 Installing a DIMM v Use extreme care when installing a DIMM Applying too much pressure can damage the socket DIMMs are keyed and can be inserted in only one way Mixing dissimilar metals might cause memory failures later resulting in data corruption Install DIMMs with gold plated edge conne
17. Use to update the BIOS or recover from a corrupted BIOS update e Firmware Update Utility described in Using the Firmware Update Utility on page 151 Use to update the BMC flash ROM e Symbios SCSI Utility described in Using the Symbios SCSI Utility on page 152 Use to configure or view the settings of the SCSI host adapters and onboard SCSI devices in the system Maintaining and Troubleshooting the Gateway ALR 9200 Server Power on Self Test Each time you turn on the system the power on self test POST runs POST checks the system board processors memory keyboard and most installed peripheral devices During the memory test POST displays the amount of memory it is able to access and test The length of time needed to test memory depends on the amount of memory installed POST is stored in flash memory To Use POST 1 Turn on the monitor and the system After a few seconds POST begins to run 2 After the memory test these screen prompts and messages appear Keyboard Detected Mouse Initialized Press lt F2 gt to enter Setup 3 If you do not press F2 and there is no device with an OS loaded the above message remains for a few seconds while the boot process continues and the system beeps once Then this message appears Operating System not found If you do not press F2 and do have a device with an OS loaded the boot process continues and this message appears Press lt Ctrl gt lt C gt to enter
18. Using the System Setup Utility seeeeseeeseeeeesesessssesresrssrerssresesresesees 105 When to Run the SSU neie ieir eii E R E E 105 What You Need to Doistnnieeninin iesen na 106 Runming the SSU seepi neen e a aa 107 Running the SSU Locally oo ceeeseseeeeeeeeseeseeeeceseneneeeeeeaees 107 Running the SSU Remotely ssesesseseesesseesssersisessreresrresrressesess 107 Startins the SSU acnnca en a a n n e e 108 Customizing the SSU siccncid i ine ieee 109 La nching a Tasken ninian naa iaiia 111 Resource Configuration Add in Window ssesseseseeeesseeessrererrese 112 Using the RCA Window 20 eeeeseeeeseseseseseeeeeeeeeeeseeseeeeessenenees 112 Defining an ISA Boatd eee eeseesesesesesesceeeecesseeeeeeeesesenenenees 113 Adding and Removing ISA Boards ceeseeseeeseeeeseseeneneees 114 Modifying Resources 0 0 eeeseceeeeeseeeeseseseseseeeeeeecesseeceeeeeaenenenees 114 System Resource Usage esesssssccesereneeeeecssseeescecsseseseeeeeeeeas 115 Multiboot Options Add in eeeesseeessesesesescececesseeeeeessesenenenees 115 Security Ad t 3 niere E E aia inti sea bhetien eee RE 116 Security Optiomss s ccsseseceeceet shines hncsotccdscodectectusdeacacfesstsesgueens 117 System Event Log Viewer Add in ce eeeeseseeeeceseecseneneeseseaeees 118 Sensor Data Record Manager Adan unan eea aad ghaisiiiiate tained ual lane 120 Field Replaceable Unit Manager Add In oo eee eeeeeeeeeeeeeeeees 122 Exiting the SSU nuppien ea a a
19. VGA Controller Maintaining and Troubleshooting the Gateway ALR 9200 Server 3 Toconfigure a device click on it or select its name in the Devices section of the RCA window and press the spacebar or ENTER 4 You can close the RCA window and return to the AF by clicking on the Close button Any changes made are kept in memory for use by the RCA when it is rerun 5 Save all changes by clicking Save Saving writes your current configuration to nonvolatile storage where it is available to the system after every reboot 6 Close the window by clicking on the system menu the dash in the upper left corner to discard all changes that have not been saved Defining an ISA Board An ISA board usually comes with a vendor created CFG file that specifies the resources the card requires to function properly If the CFG file is unavailable you must manually create it or define the board through the SSU Defining an ISA board consists of specifying the name of the board and the resources it consumes This allows the RCA to consider the ISA board resource requirements when the RCA tries to resolve conflicts BIOS also uses this information to configure hardware when the system is booted To Define an ISA Board 1 To add or remove ISA board resources click on the appropriate resource buttons select the desired value and click Add or Remove 2 After you complete the necessary information click Save 3 Toedit a board click Load to retrie
20. processor If you plan to reduce the number of processors in your system then you must replace a processor with a termination board assembly 15 Reinstall the foam cover 16 Close the case as described in Closing the System on page 7 17 Reconnect the power cord and turn on the system Installing Another Processor The system is compatible with Intel Pentium II Xeon processors You can either upgrade the existing processor or install another processor of the same speed as the original processor When adding a processor order a Pentium II Xeon processor upgrade kit The kit includes the Pentium II Xeon processor a heat sink and latches It is critical that a heat sink be installed on each processor The Pentium II Xeon processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor in the system provides all necessary cooling for the processor For the latest details on the availability of the upgrade kits contact one of the sources listed in the Assistance Resources document To Install a Second Processor 1 Turn off the system and disconnect the power cord 2 Open the case observing the static electricity precautions in Static Electricity Precautions on page 2 and remove the foam cover on the electronics bay 3 Wear an anti static wristband grounded to the system chassis and place processors on a grounded static free surface or conductive foam pad
21. removing an ISA card in the SSU 114 testing a video controller 165 expansion slot connectors 15 ISA 15 PCI 16 PCI A 16 PCI B 16 shared 16 extended data output see EDO extended memory 24 Extended RAM Step Setup field 91 extended VGA modes supported 183 external IPMB connector 18 mn F16 expansion connector 18 fan failure monitoring 16 installing for high power SCSI drives 57 installing system fan 62 installing high power drives 57 installing power supply bay 57 removing a system fan 59 removing fan assembly 60 removing foam covers 60 speed monitoring 18 fault resilient boot see FRB features software security 28 system board 10 field replaceable unit see FRU Firmware Update utility running 151 using 151 first level cache 21 Fixed Disk Boot Sector Setup field 92 flash BIOS beep codes for recovery 76 memory 15 recovering 101 recovery if failed 75 upgrading 98 100 Floppy check Setup field 95 Floppy disk controller Setup field 90 Index 201 floppy drive connector 13 Floppy Write Protect Setup field 93 Flow Control EMP Console 134 Setup field 95 foam covers removing 60 format command line FRU and SDR load utility 146 conventions 1x four way interleaving memory 23 FRB system management control 17 front bezel installing 8 lock unlock 17 opening 4 replacing 8 front panel connector 15 FRU and SDR load utility 145 cleaning up and exiting 150 command line format 146 displaying usage d
22. utility is frusdr exe e Requires the following supporting files e oneor more fru files describing the system field replaceable units e a cfg file describing the system configuration e an sdr file describing the sensors in the system Command Line Format The command line uses several keys Table 32 lists the keys and their definitions The basic command line format is frusdr h d dmi fru sdr cfg filename cfg fru filename fru Table 32 Command Line Format Elements Command Description frusdr Is the name of the utility or h Displays usage information d dmi fru sdr Displays requested area only cfg filename cfg Uses custom CFG file p Pause between blocks of data V Verbose display any additional details Parsing the Command Line The FRUSDR load utility allows only one command line function at a time A command line function can consist of two parameters Example cfg filename cfg Invalid parameters cause an error message and exit the 146 Maintaining and Troubleshooting the Gateway ALR 9200 Server program You can use either a slash or a minus sign to specify command line options The p and v flags can be used in conjunction with any of the other options Displaying Usage Information When the utility is run with the or h command line flags the following message is displayed when the verbose flag v is added to the help command FRU
23. with its metal grounding plate to the drive Slide rail Tab on slide rail Removable media device Figure 17 Attaching the Slide Rails Position the drive so the plastic slide rails engage in the bay guide rails Push the drive into the bay until the slide rails lock in place Connect a power cable to the drive The connectors are keyed and can be inserted in only one way Installing Hardware 51 11 Connect a signal cable to the drive v e SCSI drive Attach connectors on the cable to the SCSI device or The internal narrow SCSI devices you are installing interface in this system supports only nai ened e IDE drive The system board has one IDE connector It can SCSI devices Connecting support an IDE signal cable up to 18 inches long See Figure 15 on differential SCSI drive types page 49 for the cable dimensions to this interface can result in elecincal damage tothe 12 Ifthe drive requires any other cables connect them system board and peripherals 13 Close the subchassis and make sure the foam cover is properly installed being careful not to pinch any wires or cables see Closing the Subchassis and Electronics Bay on page 7 14 Replace the access cover see Closing the System on page 7 15 Close the front door Removing a 5 25 inch Peripheral from the Front Bay If you remove a device from the 5 25 inch drive bay and do not replace it with another 5 25 inch device of the same height
24. 23 DIMM Installation Sequence sesseeseeeeseeeesesessirrsereresseseresesses 24 System Memory Addressing cccsessssssesceecesseeeeseeeseseseneaeeees 24 Memory Configuration oc ccccecesessecesesesesceeeeecseecseseseescseneaeeees 25 System Security wi asst Wana ahha asae ieee ia heise 26 Mechanical Locks and Monitoring seeeeeeeeseteeeesesenenenes 26 Software Locks via the SSU or BIOS Setup ee eeseeeeeeeeees 26 Contents Chapter 3 Installing Components c cece eseeeeteeseeees 31 Mntrodtict ont i200 astisterastesti cin aE etd gi ene ate heat oes 32 Replacing the Processor essssescesereresseseseseseesesesesceeeeeeesaeaeaeetees 32 Installing Another Processor sscsssssesessessseeseesececceceeeeeesseseaeaeeeees 36 Installing Hatdwatess s cic cise nena 40 MOM OD ys aaa Sete cuss en a aasre e a E ETa O A E sh satatsdesdetsats 40 Driv sien arnei aE A R R ARa aTa 45 Installing Fans for High Power Drives ssesseesseeseerresrrsesrreesee 57 Expansion Cards inscannen ninen ia 62 Power Supplies sieniniai ia iiano 65 Replacing the Battery srona A aa 68 Chapter 4 J umpers and Drivers sssssessesersesersrrerrerersersereesen 71 Setting the Jumpers ncnian e 72 Changing a Jumper Setting ecececeseeeteeceeeeeseeeeseeeeaeeeeeeeeaes 73 CMOS Clear Jumper 0 stiss h uk ace ee acide ae 74 Password Clear Jumper narani eenaa ea iii 75 Recovery Boot Jumper oo cece ceeeececsssecsececsecessesseaeseeaes 75
25. 4 Remove the termination card in the lowest numbered empty processor slot Processor slots are numbered from the bottom up or from the edge of the system board toward the center of the board With your 36 Maintaining and Troubleshooting the Gateway ALR 9200 Server right thumb on the face of the retention module bracket A in Figure 8 wrap your right index finger around the tab B in Figure 8 protruding from the right edge of the bracket Figure 8 Releasing the Retention Module Bracket 5 Use your index finger to slightly pull the tab outward and to the left You should not try to pull the entire bracket rather the back of the tab has a latch that releases when the tab is pulled slightly 6 When you have released the right edge of the bracket rotate it 90 to the left until it is perpendicular to the front of the retention module The left edge of the bracket has an open hinge that can release from the module when you rotate the bracket to the left 7 Disengage the open hinge by moving not rotating the entire bracket to the right Remove the bracket and set it aside Installing Another Processor 37 8 Pull the two tabs attached to the termination module visible after you remove the bracket C in Figure 9 straight away from the system board As you do the termination module disengages from the connector on the system board Tab on retention module Retention module g
26. 73 show the default placement for each configurable option Ode Ao Oc J6J1 197 53 1 j 2525 0 L oO i 6 z k EJ yl Q l i l sh E EAEN ll ig Figure 29 System Board Jumpers 72 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 6 System Board J umper Summary Function Pins What it Does at System Reset CMOS clear 1 2 Normal Preserves the contents of the NVRAM 2 3 Forced erase Replaces the contents of the NVRAM with the manufacturing default settings Password clear 5 6 Protect Maintains the current passwords 6 7 Erase Clears the passwords Recovery boot 9 10 Normal System boots using the BIOS stored in flash memory 10 11 Recovery BIOS attempts a recovery boot loading the BIOS code from a diskette into the flash device Use this jumper when the BIOS code has been corrupted by a failed flash update Changing a J umper Setting The short general procedure for changing a configuration setting is the same for most of the jumper functions so it is describe
27. Codes Continued Port 80 Beep Error Descriptions Codes Codes 2C 1 3 4 1 RAM failure on address line xxxx 2E 1 3 4 3 RAM failure on data bits xxxx of low byte of memory bus 30 1 4 1 1 RAM failure on data bits xxxx of high byte of memory bus 32 Test processor bus clock frequency 34 Test CMOS 35 RAM Initialize alternate chipset registers 36 Warm start shut down 37 Reinitialize the chipset MB only 38 Shadow system BIOS ROM 39 Reinitialize the cache MB only 3A Autosize cache 3C Configure advanced chipset registers 3D Load alternate registers with CMOS values new 40 Set Initial processor speed new 42 Initialize interrupt vectors 44 Initialize BIOS interrupts 46 2 1 2 3 Check ROM copyright notice 47 Initialize manager for PCI Option ROMs 48 Check video configuration against CMOS 49 Initialize PCI bus and devices 4A Initialize all video adapters in system 4B Display QuietB oot screen 4C Shadow video BIOS ROM 4E Display copyright notice 50 Display processor type and speed 51 Initialize EISA board 52 Test keyboard 54 Set key click if enabled 56 Enable keyboard 58 2 2 3 1 Test for unexpected interrupts 5A Display prompt Press F2 to enter SETUP 5C Test RAM between 512 and 640k 60 Test extended memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Configure advanced
28. Controller O0A0h OOALh Interrupt Controller 2 PIIX4E 00A4h 00A15 Interrupt Controller 2 PIIX4E Aliased 00A8h 00A19 Interrupt Controller 2 PIIX4E Aliased 00Ach 00Adh Interrupt Controller 2 PIIX4E Aliased O0OBOh OOB1h Interrupt Controller 2 PIIX4E Aliased 00B2h Advanced Power PIIX4E Management Control 00B3h Advanced Power PIIX4E Management Status 00B4h OOB5h Interrupt Controller 2 PIIX4E Aliased 00B8h OOB9h Interrupt Controller 2 PIIX4E Aliased OOBCh 00BDh Interrupt Controller 2 PIIX4E Aliased 00COh OODFh DMA Controller 2 PIIX4E OOFOh Clear NPX error Resets IRQ13 OOF8h OOFFh x87 Numeric Coprocessor 0102h Video Display Controller 0170h 0177h Secondary Fixed Disk PIIX4E Not used Controller IDE 01FOh 01F7h Primary Fixed Disk PIIX4E Controller IDE 0200h 0207h Game 1 0 Port Not used System I O Addresses 179 180 Table 37 System I O Addresses Continued Address Resource Device Notes 0220h 022Fh Serial PortA 0238h 023Fh Serial Port B 0278h 027Fh Parallel Port 3 02E8h 02Efh Serial Port B 02F8h O2FFh Serial Port B 0338h 033Fh Serial Port B 0370h 0375h Secondary Diskette 0376h Secondary IDE 0377h Secondary IDE Diskette 0378h 037Fh Parallel Port 2 03B4h 03Bah Monochrome Display Port 03BCh 03BFh Parallel Port 1 Primary 03COh 03CFh Video Dis
29. IDE or narrow SCSI controllers The number of devices you can install depends on e The number supported by the bus e The number of physical drive bays available e The combination of SCSI and IDE devices 48 Maintaining and Troubleshooting the Gateway ALR 9200 Server IDE Requirements An 18 inch long IDE cable that supports two drives is standard in the system If you install an IDE hard drive we recommend placing it in the lowest internal drive bay to make cabling easier particularly if you also have an IDE device in the 5 25 inch drive bay For proper IDE operation note the cable length specified in Figure 15 If no drives are present on an IDE channel the cable must be removed If only one drive is installed it must be connected at the end of the cable lt 12 gt lt 6 gt Figure 15 IDE Cable Dimensions SCSI Requirements One wide SCSI cable is standard in the system connecting the system board to the SCSI backplane Terminate only the peripheral at the end of the SCSI cable Hard drives usually provide active termination while SCSI CD ROM drives do not Because we recommend putting hard drives only in the internal bays you should route the SCSI cable so that the last device on it is a hard drive in the internal bay The SCSI backplane in thew internal SCSI drive bay provides active termination for the SCSI drives connected to the backplane In general install legacy devices in the 5 25 inch drive ba
30. Read Prefetch for PXBOA 91 Read Prefetch for PXBOB 91 Removable Devices 95 Reset Configuration Data 87 Restreaming Buffer 91 Sectors 86 Secure Mode Boot 93 Secure Mode Hot Key Ctrl Alt 93 Secure Mode Timer 92 Serial Port A 89 Serial Port B 89 Server Management Mode 94 Index 209 210 Set Administrator Password 92 Set User Password 92 System Backup Reminder 92 System Date 85 System Event Logging 94 System Management 93 System Time 85 Transfer Mode 86 Type 86 Ultra DMA 86 Use Multiprocessor Specification 87 User Password is 92 Video Blanking 93 Virus Check Reminder 92 floppy drive A field 85 floppy drive B field 85 hard drive menu 96 I O device configuration menu 89 introduction 80 key commands 84 keyboard features menu 87 main menu 85 menus 83 PCI configuration menu 88 PCI device embedded SCSI menu 88 PCI devices menu 89 primary master menu 86 primary slave menu 86 record settings 81 security menu 92 server menu 93 special display items 84 starting 82 system management menu 94 using 81 when to use 81 shared expansion slots 16 sharing power between modules 65 Maintaining and Troubleshooting the Gateway ALR 9200 Server side panel installing 8 removing 3 replacing 8 single edge contact see SEC single ended SCSI see SE SCSI slot II connector system board 21 small computer systems interface see SCSI SMBus connector 18 SMI generating 17 SMM connector 18 software problems wit
31. Recovery Boot Beep Codes Beep Codes Message 2 Successful completion no errors 4 The system could not boot from the diskette The diskette may not be bootable Continuous series of The wrong BIOS recovery files are being used and or the flash low beeps memory jumper is in the wrong position 5 Turn the system off disconnect all AC power cords from the system and remove the access cover 6 Move the jumper from pins 10 and 11 back to pins 9 and 10 to enable the normal boot mode 7 Replace the foam pad and the access cover remove the diskette from drive A and connect the power cords to the system 8 After running the special recovery mode run the BIOS Setup or the SSU to specify a new password See Security Menu on page 92 and Security Add in on page 116 for information on setting passwords in BIOS Setup and the SSU 76 Maintaining and Troubleshooting the Gateway ALR 9200 Server Installing Software and Drivers Installing software and drivers is usually specific to the operating system you run on the system However some tips on installing drivers or other software in critical situations or under particular circumstances are provided below Installing Video Drivers After configuring the system you need to install video drivers to take full Note advantage of the features of the onboard CL GD5480 super VGA video If you install a PCI VGA video controller card you must install it
32. SCSI Utility 4 Press CTRL C if SCSI devices are installed When the utility opens follow the displayed instructions to configure the onboard SCSI host adapter settings and to run the SCSI utilities Also see Using the Symbios SCSI Utility on page 152 If you do not enter the SCSI utility the boot process continues 5 Press Esc during POST to access a boot menu when POST finishes From this menu you can choose the boot device or enter BIOS Setup Power on Self Test 127 After POST completes the system beeps once What appears on the screen after this depends on if you have an OS loaded and if so which one If the system halts before POST completes running it emits a beep code indicating a critical system error that requires immediate attention If POST can display a message on the video display screen the speaker beeps twice as the message appears Note the screen display and write down the beep code you hear this information is useful for your service representative For a listing of beep codes and error messages that POST can generate see Solving Problems on page 159 128 Maintaining and Troubleshooting the Gateway ALR 9200 Server Emergency Management Port Console The emergency management port EMP console provides an interface called the console manager to the EMP This interface allows remote server management via a modem or direct connection The EMP console must be run on a separate clien
33. Specifies whether SEL data is saved to the file in binary format or verbose format e Window Gives options for displaying currently open windows e Help Provides version information for the SEL viewer and provides help topics on the EMP console Maintaining and Troubleshooting the Gateway ALR 9200 Server Sensor Data Record Viewer The sensor data record SDR viewer lets you view the records retrieved from the SDR repository Options available through the SDR viewer are View all SDR records View SDR entries by SDR type View SDR summary information Set SDR display mode to either Hex or verbose mode Close the SDR viewer Exit the EMP console SDR Viewer Menu Options The SDR viewer menu bar contains the following File e Close Closes the SDR viewer e Exit Exits the EMP console View e Display all Records Displays all records from the SDRR SDR Type Displays the records of a particular SDR type Select an SDR type from a pop up menu that displays all of the SDR types available for the hardware SDR Info Displays the SDR summary information Settings Lets you change operating parameters for the SDR viewer This menu displays the following suboption e Display HEX Verbose Toggles between HEX mode and interpreted mode of display Window Gives options for displaying currently open windows Help Provides version information for the SDR viewer and provides help topics on the EMP console Emergen
34. Table 27 SDR Manager Menus and Options Menu File Options Open FRU Opens FRU data from a previously saved file Save SDR Saves SDR data to a file in binary raw or verbose text format Exit Quits the SDR Manager View SDR Info Displays SDR information as returned by the GetSDRInfo interface of the BMC All Records Displays all records in the SDR repository By Record Displays all records in the SDR repository sorted by record type Settings Display HEX Displays SDR records in Hex format Display Verbose Displays SDR records in verbose format Output Text Saves SDR data in verbose format Output Binary Saves SDR data in binary format Help About Displays SDR Manager version information Sensor Data Record Manager Add In 121 Field Replaceable Unit Manager Add In In this window you can e Examine all FRU Inventory areas on the server in either Hex or Verbose mode e Examine individual FRU Inventory areas in either Hex or Verbose mode e Examine FRU Inventory areas from a previously stored binary file in either Hex or Verbose mode e Save the FRU Inventory areas to a file in either text or binary form The FRU Manager can display the FRU Inventory areas in either raw form hexadecimal or in an interpreted easy to understand textual form verbose The FRU manager s main window provides access to features of the add in through menus Each option included on the main menu s
35. a different Setup screen or you must use the SSU On screen the phrase Press Enter Press ENTER to display a submenu thatis either a appears next to the option separate full screen menu or a pop up menu with one or more choices The rest of this section lists the features that display on screen after you press F2 to enter Setup Not all of the option choices are described because 1 a few are not user selectable but are strictly informational and 2 many of the choices are relatively self explanatory 84 Maintaining and Troubleshooting the Gateway ALR 9200 Server Main Menu Table 10 lists the selections you can make on the Main Menu itself Use the submenus for other selections Default values are in bold Table 10 Main Menu Field Options Description System Time HH MM SS Sets the system time System Date MM DD YYYY Sets the system date Legacy Diskette A Disabled Selects the primary diskette type 360 KB 720 KB 1 44 MB 2 88 MB Legacy Diskette B Disabled Selects the secondary diskette type 360 KB 720 KB 1 44 MB 2 88 MB Hard Disk Pre delay Disabled Adds a delay before the first BIOS 3 6 9 12 15 21 or access ofa hard disk drive Some hard 30 seconds disk drives hang if accessed before they initialize themselves This delay ensures the hard disk drive has initialized after powerup and before being accessed Primary Master N A Enters submenu Primary Slave N A Enters
36. be disabled by setting the password to a null string or by changing the Clear Password jumper See Security Add in on page 116 to set the password to a null string or to change the jumper see Password Clear J umper on page 75 28 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 4 Software Security Features Continued Feature Control access to the system other than SSU set user password Description To control access to the system set a user password and enable the Password on Boot field through Setup or the SSU Once set passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper See Security Add in on page 116 to set the password to a null string or to change the jumper see Password Clear J umper on page 75 Boot without keyboard The system can boot with or without a keyboard During POST and before the system boots BIOS automatically detects and tests the keyboard if present and displays a message No entry exists in the SSU for enabling or disabling a keyboard Do not plug in a keyboard while power is applied to the system Specify the boot sequence The sequence you specify in the BIOS see Boot Device Priority Submenu on page 96 or the SSU see Multiboot Options Add in on page 115 determines the boot order If secure mode is enabled user password is set you are prompted for a password
37. be filtered based on the current product configuration The configuration file directs the filtering of the SDRs Updating the SDR Nonvolatile Storage Area After the utility validates the header area of the supplied SDR file it updates the SDR repository area Before programming the utility clears the SDR repository area The utility filters all tagged SDRs depending on the product configuration set in the configuration file Nontagged SDRs are automatically programmed The utility also copies all written SDRs to the SDR TMP file it contains an image of what was loaded The TMP file is also useful for debugging the server Updating the FRU Nonvolatile Storage Area After the configuration is determined the utility updates the FRU nonvolatile storage area First it verifies the common header area and checksum from the specified FRU file The internal use area is read out of the specified FRU file and is programmed into the nonvolatile storage The chassis area is read out of the specified FRU file Finally it reads the product area out of the specified FRU file then the area is programmed into the FRU nonvolatile storage All areas are also written to the FRU TMP file Updating the DMI FRU Nonvolatile Storage Area After programming the BMC FRU area the utility programs chassis board and product FRU information to the DMI fields if the DMI flag follows each FRUAREA command in the configuration file Cleaning Up and Exiting If an
38. blocks form an important part of the airflow and electromotive compatibility EMC characteristics of the system The foam in the subchassis also forms the support structure for most of the system fans Opening the System 5 8 Loosen the two screws on the top and bottom edges of the chassis A v in Figure 2 These screws attach the front subchassis and the You must disconnect all electronics bay to the main chassis cabling to the electronics bay before rotating removing the bay Failure to do so can result in serious damage to system components The location of the main connectors in the electronics bay is marked as D in Figure 2 Figure 2 Opening the Subchassis and Electronics Bay 9 Using the edges of the subchassis as handles rotate the front wm E subchassis left away from the main chassis until it stops B in Note Figure 2 It may be easier to disconnect the cables if you 10 Disconnect all cabling to the electronics bay D in Figure 2 remove the foam pad first 11 Using the vertical edge of the electronics bay as a handle rotate the bay right away from the main chassis until it stops C in Figure 2 12 If necessary completely remove the subchassis and electronics bay rotate the bays outward until the two pins that function as hinges for the bays slide out of their slots Set the bays aside 6 Maintaining and Troubleshooting the Gateway ALR 9200 Server Closing the System Before clo
39. cabling drives 48 IDE drives 49 SCSI drives 49 cache first level 21 second level power support 20 second level 21 carrier mounting a SCSI drive 55 CD ROM bootable drive is not detected 169 drive activity light does not light 168 central processing unit see also processor see CPU certifications 194 CFG files using in the FRU and SDR load utility 149 changing administrator password in the SSU 116 boot priority in the SSU 115 user password in the SSU 116 characters are distorted or incorrect onscreen 166 chassis closing 7 intrusion monitoring 16 18 intrusion switch 26 opening 3 checklist troubleshooting 158 Clear CMOS jumper 13 74 Clear Event Logging Setup field 94 clearing administrator password in the SSU 116 user password in the SSU 116 Client Configuration EMP Console 132 closing chassis 7 electronics bay 7 198 Maintaining and Troubleshooting the Gateway ALR 9200 Server subchassis 7 system 7 CMOS memory 13 setting defaults 74 COM Port Address EMP Console 134 Setup field 94 command line format FRU and SDR load utility 146 parsing FRU and SDR load utility 146 command state EMP Console 130 complimentary metal oxide semiconductor see CMOS comuter virus notice 155 configuration memory 25 power supply modules 65 through SSU 105 verifying 158 connect to remote server EMP Console 137 connector auxiliary power 22 back panel I O 18 diskette drive 13 drives 12 expansion slots 15 exter
40. cache registers 68 Enable external and processor caches 6A Display external cache size 6C Display shadow message 6E Display non disposable segments Error and Informational Messages 171 172 Table 34 Port 80h Codes and Beep Codes Continued Port 80 Beep Error Descriptions Codes Codes 70 Display error messages 72 Check for configuration errors 74 Test real time clock 76 Check for keyboard errors 7A Test for key lock on 7C Set up hardware interrupt vectors 7E Test coprocessor if present 80 Detect and install external RS232 ports 82 Detect and install external parallel ports 85 Initialize PC compatible PnP ISA devices 86 Re initialize on board I O ports 88 Initialize BIOS Data Area 8A Initialize Extended BIOS Data Area 8C Initialize floppy controller 90 Initialize hard disk controller 91 Initialize local bus hard disk controller 92 Jump to UserPatch2 93 Build MPTABLE for multi processor boards 94 Disable A20 address line 95 Install CD ROM for boot 96 Clear huge ES segment register 98 1 2 Search for option ROMs One long two short beeps on checksum failure 9A Shadow option ROMs 9C Set up Power Management 9E Enable hardware interrupts AO Set time of day A2 Check key lock A4 Initialize typematic rate A8 Erase F2 prompt AA Scan for F2 key stroke AC Enter SETUP AE Clear in POST flag B
41. controllers and connectors for the control of the various drives that are or can be installed in the system SCSI Connectors The system board includes two SCSI controllers A narrow SCSI controller SYM53C810AE is on the PCI A bus and a dual channel wide LVD SE Ultra2 Ultra SCSI controller S YM53C896 is on the PCI B bus The narrow controller provides support for legacy 8 bit SCSI devices that may be installed in the 5 25 inch drive bays The wide controller drives one SCSI backplane and provides support for external expansion Each controller has its own set of PCI configuration registers and SCSI I O registers As a PCI 2 1 bus master the wide controller supports burst data transfers on PCI up to the maximum rate of 132 MB sec using on chip buffers No logic termination or resistor loads are required to connect devices to the SCSI controller other than termination in the device at the end of the cable The SCSI bus is terminated on the system board with active terminators that can be disabled Wide SCSIA LL and Wide SCSI B Connectors A Internally each wide channel is identical capable of operations using either 8 or 16 bit SCSI providing 10 MB sec Fast 10 or 20 MB sec Fast 20 throughput or 20 MB sec Ultra or 40 MB sec Ultra wide The wide controller contains a high performance SCSI bus interface It supports SE mode with 8 bit 10 or 20 MB sec or 16 bit 20 or 40 MB sec transfers and LVD mode with 8 bit 40 MB
42. different COM x ports and each can be enabled separately The system BIOS provides fields in the setup utility to easily enable both serial ports and set the port addresses and interrupts When disabled serial port interrupts are available to expansion cards Keyboard and Mouse Connectors N The PS 2 compatible keyboard and mouse connectors are mounted in a single stacked housing with the mouse connector to the left of the keyboard External to the system they appear as two connectors You can plug in the keyboard and mouse to either connector before powering up the system BIOS detects the device connected at each connector and configures the keyboard controller accordingly System Board Connectors 19 Note A second USB port internal to the system chassis is provided at position FF as shown in Figure 3 on page 11 The keyboard controller is functionally compatible with the 8042A microcontroller The system can be locked automatically if no keyboard or mouse activity occurs for a predefined length of time if specified through the SSU Once the inactivity lockout timer has expired the keyboard and mouse do not respond until the previously stored password is entered USB External Connector O One universal serial bus USB port provides connection for a growing list of peripheral components including mouse keyboard joystick monitor tape and diskette drives Up to 127 devices can be daisy chained from the port T
43. diskette drive carrier to the side of the 5 25 inch drive bay 6 Slide the carrier toward the back of the chassis to disengage the tabs from the slots in the side of the 5 25 inch drive bay 7 Remove the carrier drive from the chassis and place it component side up on an antistatic surface 46 Maintaining and Troubleshooting the Gateway ALR 9200 Server 8 Remove the three screws that hold the carrier to the drive and set them and the carrier aside See Figure 14 3 Figure 14 Removing the Diskette Drive Carrier 9 Place the drive in an antistatic protective wrapper if you are not reinstalling the same drive 10 Reinstall the foam pads fans see Installing an Individual System Fan on page 62 and the access cover using the original screws Installing the Diskette Drive You should only replace the diskette drive if the originally installed drive fails To Install the Diskette Drive 1 Remove the new 3 5 inch diskette drive from its protective wrapper and place it component side up on an antistatic surface 2 Set any jumpers or switches according to the drive manufacturer s instructions 3 Place the drive carrier on the component side of the drive and align the three mounting holes Installing Hardware 47 The 3 5 inch diskette drive is not installed in the 5 25 inch drive bay The diskette drive carrier attaches to the outside of the 5 25 inch drive bay see Figure 13
44. it to a null string press ENTER without typing any other characters or by clearing the password jumper on the system board see Security Add in on page 116 User Password is Clear Set Status only Once set you can disable the password by setting it to a null string or by clearing the password jumper on the system board see Security Add in on page 116 Set Administrative Password Press Enter When you press the ENTER key you are prompted for a password press the Esc key to cancel Once set you can disable the password by setting it to a null string or by clearing the password jumper on the system board see Security Add in on page 116 Set User Password Press Enter When you press the ENTER key you are prompted for a password press the Esc key to cancel Once set you can disable the password by setting it to a null string or by clearing the password jumper on the system board see Security Add in on page 116 Password on Boot Disabled Enabled If enabled and the user password is set the system prompts you for a password before the system boots Fixed Disk Boot Normal Write protects the boot sector on the hard disk Sector Write Protect to protect against viruses System Backup Disabled Displays the system backup reminder message Reminder Daily at boot Weekly Monthly Virus Check Disabled Displays the virus check reminder m
45. lock This lock has three positions fully locked front door unlocked and front and access cover unlocked When the front door is unlocked you can remove it by opening it fully and lifting the hinges out of the slots that hold them 4 Maintaining and Troubleshooting the Gateway ALR 9200 Server Opening the Subchassis and Electronics Bay The chassis is comprised of three parts the main chassis a swing out subchassis at the front and a swing out subchassis called the electronics bay at the rear To access components in some instances you must remove the foam covers and swing away and or completely remove the subchassis and electronics bay To open the subchassis and electronics bay you must first remove the foam covers The subchassis and electronics bays are secured using phillips head screws To Open the Subchassis and Electronics Bay 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 Turn off all peripheral devices connected to the system Turn off the system power by using the power on off switch on the front panel and unplugging all AC power cords Label and disconnect all peripheral cables attached to the I O panel on the back of the system Remove and save the three screws from the back of the access cover you will need them later to reattach the cover Remove the access cover Remove the foam blocks by pulling them out of the subchassis and electronics bay These
46. or modifications to the unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Notice 191 Industry Canada Notice This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference i nue regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Couper le courant avant l entretien CE Notice g This Information Technology Equipment has been tested and found to neser comply with the following European directives i EMC Directive 89 336 EEC amending Directives 92 3 1 EEC amp 93 68 EEC as per N 50081 1 1992 according to N 55022 1995 Class A N 61000 3 2 1995 or EN 60555 2 1986 N 61000 3 3 1995 N50082 1 1992 according to N 61000 4 2 1995 or IEC 801 2 1984 NV 50140 1994 or IEC 801 3 1984 N 61000 4 4 1988 or IEC 801 4 1998 Huana OAM ii Low Voltage Directive Safety 73 23 EEC as per EN 60950 192 Maintaining and Troubleshooting the Gateway ALR 9200 VCCI Notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a
47. page 125 Use to update the BIOS or recover from a corrupted BIOS update Firmware Update Utility described in Chapter 7 Other Utilities on page 125 Use to update the BMC flash ROM Symbios SCSI Utility described in Chapter 7 Other Utilities on page 125 Use to configure or view the settings of the SCSI host adapters and onboard SCSI devices in the system Use the SSU for extended system configuration of onboard resources and expansion cards viewing the system event log SEL setting boot device priority or setting system security options Run the SSU from a set DOS bootable diskettes See What You Need to Do on page 106 to make a set of SSU diskettes Information entered via the SSU overrides information entered via Setup 104 Maintaining and Troubleshooting the Gateway ALR 9200 Server Using the System Setup Utility The system setup utility SSU is provided on a set of diskettes shipped with the server The SSU provides a graphical user interface GUD over an extensible framework for server configuration The SSU framework supports the following functions and capabilities Assigns resources to system board devices and expansion cards before loading the operating system Lets you specify boot device order and system security options Permits viewing and clearing of the system event log SEL Permits viewing of the system field replaceable units FRUs and sensor data record SDR Allows troubleshootin
48. per MB once per Step 1KB KB orat every location Every location L2 Cache Enabled When enabled the secondary cache is sized and Disabled enabled For Core Clock Frequency to System Bus ratios equal to two BIOS automatically disables the L2 cache ISA Expansion Enabled When enabled every I O access with an address in Aliasing Disabled the range x100 x3FFh x500 x7FFh x900 xBFF and xD00 xFFFh is internally aliased to the range 0100 03FFh before any other address range checking is performed Memory Scrubbing Disabled When enabled BIOS automatically detects and Enabled corrects single bit errors SBEs Restreaming Buffer Enabled When enabled the data returned and buffered for Disabled a Delayed Inbound Read can be reaccessed following a disconnect Read Prefetch for N A Informational field only Configures the number of PXBOA Dwords that are prefetched on Memory Read Multiple commands Read Prefetch for N A Informational field only Configures the number of PXBOB Dwords that are prefetched on Memory Read Multiple commands Setup Menus 91 Securty Menu You can make the selections listed in Table 18 on the Security Menu Enabling the Supervisor Password field forces you to enter a password to access Setup Passwords are not case sensitive Table 18 Security Menu Field Administrator Password is Options Clear Set Description Status only Once set you can disable the password by setting
49. programs Boot viruses attach themselves to a boot record master boot FAT or partition table e Multipartite viruses are both program and boot infectors Virus Contamination There are many ways a virus can spread and infect your system However a virus is inactive until the infected program is executed or a boot record is read Thereafter the virus loads itself into system memory and begins to copy and spread itself Disks used in a contaminated system can get infected and in turn transfer the virus when used in another system A virus can also spread via programs downloaded from bulletin boards or the Internet Remember that viruses cannot appear all by themselves They have to be written then spread through direct contact with executable programs or boot sectors Computer Virus Notice 155 Protecting Your System Awareness is the key You need to learn about the existence of viruses how they spread and what to do to protect your system by reducing the likelihood of virus contamination The following may help e Obtain an anti virus program and make it a habit to scan the system regularly These programs may be purchased from a local software store or obtained via shareware on the Internet or online service providers such as CompuServe Prodigy AOL or DeltaNet e Make backup copies of all files and write protect the disks e Obtain all software from reputable sources and always scan new software for any vi
50. replace the EMI shield s in the drive bay to maintain the EMI and airflow characteristics of the chassis To Remove a 5 25 inch Device 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 2 Open the front door by rotating its right side out and to the left 3 Remove the access panel see Opening the System on page 3 4 Open the subchassis see Opening the Subchassis and Electronics Bay on page 5 to gain access to the back of the 5 25 inch drive bay 5 Disconnect the power and signal cables from the drive 52 Maintaining and Troubleshooting the Gateway ALR 9200 Server 6 wo The drive has two protruding plastic snap in rails attached Squeeze the rail tabs toward each other as you carefully slide the drive forward out of the bay and place it on an antistatic surface Figure 18 Tab on slide rail Removable media device Slide rail Figure 18 Removing a Removable Media Device Remove and save the four screws and two slide rails If you do not replace the device with another 5 25 inch device replace the EMI shields to maintain the EMI and airflow characteristics of the chassis If the device is a SCSI device and it was installed at the end of the SCSI signal cable modify the cable and termination arrangement so that a proper termination exists at the end of the cable it can be a termination device only not necessarily a SCSI peripheral
51. sec or 16 bit 80 MB sec transfers Narrow SCSI Connector lI The narrow controller contains a high performance SCSI core capable of Fast 8 bit SCSI transfers in single ended mode It provides programmable active negation PCI zero wait state bursts of faster than 110 MB sec at 33 MHz and SCSI transfer rates from 5 to 10 MB sec 12 Maintaining and Troubleshooting the Gateway ALR 9200 Server IDE Connector CC This is an integrated Ultra DMA PCI IDE interface with an IDE connector capable of controlling up to two IDE devices Ultra DMA provides faster access to IDE devices that are Ultra 7DMA compliant while maintaining support for IDE devices that do not support the Ultra DMA specification The IDE controller supports e PIO and IDE DMA bus master operations e Mode 4 timings e Transfer rates up to 33 MB sec e Buffering for PCI IDE burst transfers e Master slave IDE mode e Upto two drives for one IDE channel Diskette Drive Connector DD The diskette drive controller and connector on the system board can support up to two diskette drives of 1 44 MB and 2 88 MB formats System umpers B These jumpers allow you to set certain characteristics of the system Some jumpers are reserved and are not described in this section Do not change any jumper unless it is necessary to configure the system In some cases changing the settings of reserved jumpers can cause damage to the system board Clear CMOS J umper Thi
52. submenu Keyboard Features N A Enters submenu Language English US Selects which language the BIOS Spanish displays Italian French German J apanese Kanji Serial redirection does not work with Kanji Setup Menus 85 86 Primary Master and Slave Submenu In Table 11 the features other than Type appear only for Type Auto if a drive is detected Table 11 Primary IDE Master and Slave Submenu Field Options Description Type Auto Auto allows the system to attempt autodetection None of the drive type CD ROM None informs the system to ignore this drive IDE Removable CD ROM allows the manual entry of fields ATAPI Removable described below User User allows the manual entry of all fields described below Cylinders 1 to 2048 Number of Cylinders on Drive This field is changeable only for Type User This field is strictly informational for Type Auto Heads 1 to 16 Number of read write heads on drive This field is available only for Type User This field is strictly informational for Type Auto Sectors 1 to 64 Number of sectors per track This field is available only for Type User This field is strictly informational for Type Auto Maximum N A Computed size of drive from cylinders heads and Capacity sectors entered This field is available only for Type User This field is strictly informational for Type Auto Multi Secto
53. tests that require external hardware user interaction or are destructive are disabled in the default configurations Before using such a test make sure you read and understand the help information for that test Solving Problems 163 Confirming the Loading of the Operating System Once the system boots the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear see Initial System Startup on page 159 Specific Problems and Corrective Actions This section provides possible solutions for these specific problems Power light does not light No beep or incorrect beep pattern No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fans do not rotate Diskette drive activity light does not light Hard disk drive activity light does not light CD ROM drive activity light does not light Problems with application software The startup prompt Press lt F2 gt key if you want to run Setup does not appear on the screen The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact Technical Support for assistance Power Light Does Not Light Check the following Are all the power supplies plugged in Is the power turned on to the power strip or outlet Do you have a blown fuse or breaker Is the system operating no
54. the back of the chassis 7 Connect the AC power cable You must slide the cover on the AC connector to access the connector itself Figure 27 on page 66 Installing Hardware 67 v Replacing the Battery There is a danger of The battery provides power for the system real time clock and CMOS explosion if the battery is RAM which holds the system configuration information incorrectly replaced Replace the battery only with the same or equivalent perecommend d by the To Replace the Battery manufacturer Dispose of used batteries according to 1 Restart the computer and start the BIOS Setup program by pressing F2 the manufacturer s when you are prompted to do so instructions 2 Write down the CMOS values from BIOS Setup so you can reenter them after you replace the battery For more information about the setup program see BIOS Setup on page 79 3 Turn off the system and disconnect the power cords 4 Open the case observing the static electricity precautions in Static Electricity Precautions on page 2 5 Locate the battery on the system board see Figure 3 on page 11 The battery is circular and has the positive pole mark on the top 6 Gently pull the battery from its socket You may need to use a screwdriver with an insulated handle or other implement to remove the battery see Figure 28
55. the left of the bracket into its receptacle at the left of the retention module b Rotate the bracket to the right until it reaches the retention module With your right thumb on the face of the bracket and your right index finger around the tab at the right of the bracket slightly pull the tab outward and to the left to open the latch at the back of the tab c As you open the latch on the back of the tab slide the right edge of the bracket onto the retention module and release the tab If done correctly the bracket will latch securely 15 Reinstall the foam cover 16 Close the case as described in Closing the System on page 7 17 Reconnect the power cord and turn on the system Nata The foam cover is required to control airflow past the processors for proper cooling Failure to install the foam cover could result in damage to the processors and other system components Installing Another Processor 39 Installing Hardware The server includes expandability features that allow you to add several types of hardware to the interior of the system All of the procedures given in this section use the ESD precautions identified in Static Electricity Precautions on page 2 All of the procedures in this section refer to Chapter 2 Installing Components Memory Main memory resides on an add in board called a memory module The memory module contains slots for 16 DIMMs each of which must be at least 3
56. update was successfully performed the utility displays a single message and then exits If the utility fails it immediately exits with an error message and exit code 150 Maintaining and Troubleshooting the Gateway ALR 9200 Server Using the Firmware Update Utility The Firmware Update Utility FUU is a DOS based program used to update the BMC firmware code Running the Firmware Update Utility You need to run the firmware update utility FUU only if new firmware code is necessary To Run the FUU 1 Create a DOS bootable diskette The version of DOS must be 6 0 or higher 2 Place the firmware update utility FWUPDATE EXE and the hex file on the diskette Make a note of the hex file name because you will need it later 3 Insert the diskette into drive A and boot to it 4 At the DOS prompt run the executable file FWUPDATE EXE 5 The utility displays a menu screen Select Upload Flash 6 The utility asks for a file name Enter the name of the HEX file 7 The program loads the file and then asks if it should upload the boot block Press N to continue 8 The program next asks if it should upload the operational code Press Y to continue 9 Once the operational code has been updated and verified press any key to continue Then press Esc to exit the program 10 Shut the system down and remove any diskettes in the system 11 Disconnect all AC power cords from the system and wait 60 seconds 12 Rec
57. 1 options 142 SEL Viewer Add in SSU 118 sensor data record see SDR sensor data record repository see SDRR Serial Port A Setup field 89 Serial Port B Setup field 89 serial ports 19 server setting up for EMP 133 Setup menu 93 Server Configuration EMP Console 133 server control EMP Console operations 136 Server Management Mode Setup field 94 server management module see SMM server management managing the server 10 Set Administrator Password Setup field 92 208 Maintaining and Troubleshooting the Gateway ALR 9200 Server Set User Password Setup field 92 setting administrator password in the SSU 116 CMOS defaults 74 floppy drive A 85 floppy drive B 85 jumpers 73 recording BIOS settings 98 recording settings 81 server for EMP 133 user password in the SSU 116 Setup access 82 advanced chipset control menu 91 advanced menu 87 boot device priority menu 96 boot menu 95 console redirection menu 94 exit menu 97 fields 32 Bit I O 86 Address Bit Permuting 91 Administrator Password is 92 Advanced Chipset Control 88 Assert NMI on AERR 94 Assert NMI on BERR 94 Assert NMI on PERR 94 Assert NMI on SERR 94 Base I O Address diskette controller 90 Base I O Address floppy disk controller 90 Base I O Address parallel port 90 Base I O Address serial port A 89 Base I O Address serial port B 90 Base RAM Step 91 Baud Rate 95 Boot Device Priority 95 Clear Event Logging 94 COM Port Address 94 Console Redirection 93 Cyl
58. 11 Removing the Memory Module 5 Place the module component side up on a nonconductive static free surface Removing DIMMs When adding and removing DIMMs remember that DIMMs must be installed or removed by banks Each bank consists of four DIMM sockets All DIMMs in the bank must be installed and all must be of the same size and speed See Figure 4 on page 23 for the location of the DIMM sockets in each bank Installing Hardware 41 To Remove DIMMs 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 2 Remove the memory module and place it component side up on a nonconductive static free surface see Removing the Memory Module on page 40 Vv 3 Gently push the plastic ejector levers out and down to eject a DIMM from its socket Use extreme care when removing a DIMM Too 4 much pressure can damage Hold the DIMM only by its edges being careful not to touch its the socket Apply only components or gold edge connectors Carefully lift it away from the enough pressure on the socket and store it in an antistatic package plastic ejector levers to release the DIMM 5 Repeat steps 3 and 4 to remove other DIMMs as necessary If you are replacing DIMMs proceed to Installing DIMMs on page 43 If you are removing DIMMs continue this procedure 6 Reinstall the memory module see Installing the Memory Module on page 44 7 Reinstall the foam cover 8
59. 152 X 864 94 5 63 9 70 2MB 6E 16 32K 1152 X 864 108 67 5 75 2MB 6E 16 32K 1152 X 864 121 5 76 7 85 2MB 6E 16 32K 1152 X 864 143 5 91 5 100 2MB 71 24 16M 640 X 480 25 31 5 60 1MB 71 24 16M 640 X 480 31 5 37 9 72 1MB 71 24 16M 640 X 480 31 5 37 5 75 1MB 71 24 16M 640 X 480 36 43 3 85 1MB 71 24 16M 640 X 480 43 2 50 9 100 1MB 74 16 64K 1024 X 768 44 9 35 5 43 2MB interlaced 74 16 64K 1024 X 768 65 48 3 60 2MB 74 16 64K 1024 X 768 75 56 70 2MB 74 16 64K 1024 X 768 78 7 60 75 2MB 74 16 64K 1024 X 768 94 5 68 3 85 2MB 74 16 64K 1024 X 768 113 3 81 4 100 2MB 78 16 32K 800 X 600 36 35 2 56 1MB 78 24 16M 800 X 600 40 37 8 60 2MB 78 24 16M 800 X 600 50 48 1 72 2MB 78 24 16M 800 X 600 49 5 46 9 75 2MB 78 24 16M 800 X 600 56 25 53 7 85 2MB 78 24 16M 800 X 600 68 2 63 6 100 2MB 7B 8 256 256K 1600X1200 135 62 5 48 2MB interlaced Video Modes 185 186 Table 41 Extended VGA Modes Continued Colors Pixel Horiz Vert Memory Mode Bits Palette Freq Freq Freq in Hex Pixel Size Resolution MHz kHz Hz 7B 8 256 256K 1600X1200 162 75 60 2MB 7C 8 256 256K 1152X864 94 5 63 9 70 1MB 7C 8 256 256K 1152 X 864 108 67 5 75 1MB 7C 8 256 256K 1152 X 864 121 5 76 7 85 1MB 7C 8 256 256K 1152 X 864 143 5 91 5 100 1MB 7D 16 64K 1152X864 94 5 63 9 70 2MB 7D 16 64K 1152 X 864 108 67 5 75 2MB 7D 16 64K 1152 X 864 121 5 76 7 85 2MB 7D 16
60. 2 SSU 108 static electricity precautions 2 status bar EMP Console 135 subchassis closing 7 defined 5 opening 5 super video graphics array see SVGA supported CPUs 10 DIMMs 10 extended VGA modes 183 memory 10 monitors 19 processors 10 RAM 10 standard VGA modes 183 video modes 183 video resolutions 19 SVGA supported monitors 19 video controller 10 switch chassis intrusion 26 Symbios SCSI utlity using 152 system access 3 access control 29 battery 15 board connectors 10 board illustration 10 closing 7 cooling fans do not rotate properly 166 T O addresses 178 T O ports 10 installing fans 62 interrupts 182 intrusion monitoring 16 jumpers 13 memory map 181 opening 3 preparing for diagnostic testing 162 removing fans 59 Index 211 restarting 159 specifications 176 system board features 10 trouble at startup 159 troubleshooting new problems 161 System Backup Reminder Setup field 92 system board management controller see BMC System Date Setup field 85 system event log see SEL System Event Logging Setup field 94 System Management Setup field 93 Setup menu 94 system management interrupt see SMI system management menu EMP Console 133 system setup utility see SSU System Time Setup field 85 T technical specifications 176 temperature monitoring 16 18 termination card removing 36 testing add in video controller 165 preparing for diagnostics 162 text forma
61. 2 MB and is attached to the system board through a 242 pin connector Memory amounts from 128 MB to 4 GB of DRAM are supported with a 64 72 bit four way interleaved pathway to main memory The 16 slots are divided into four banks of four slots each labeled A through D These banks support 4 1 interleaving The memory controller supports EDO DIMMs only The ECC used for the memory module is capable of correcting single bit errors SBEs and detecting 100 percent of double bit errors over one code word Nibble error detection is also provided Removing the Memory Module The memory module must be removed before you can change the memory configuration See Memory on page 23 for memory size and requirements To Remove the Memory Module 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 2 Remove the access cover see Opening the System on page 3 3 Remove the foam cover over the electronics bay 40 Maintaining and Troubleshooting the Gateway ALR 9200 Server 4 Remove the memory module from the system board by pulling it gently from the electronics bay see Figure 11 It is not necessary to open the electronics bay to remove the memory module Figure
62. 4 PCI main power connectors 21 buses 10 module retention clip 66 expansion slots 16 installation tips 168 PCI A expansion slots 16 power share board 65 removing a module 66 replacing a power supply module 67 supply characteristics 65 Power on off remote server EMP Console 138 PCI B expansion slots 16 PCI Configuration Setup field 87 Setup menu 88 Index 205 precautions static electricity 2 preventing static electricity 2 Primary Master Setup field 85 Setup menu 86 Primary Slave Setup field 85 Setup menu 86 problem solving procedures 162 processor first level cache 21 heatsink 32 36 installing 34 38 installing second 36 MMX technology 21 multiprocessor capability 21 power support 20 removing 33 removing termination card 36 replacing 32 second level cache 21 slots 21 supported 10 Processor Retest Setup field 93 PS 2 Mouse Setup field 90 R RAM supported 10 random access memory see RAM RCA window SSU 112 using inSSU 112 Read Prefetch for PXBOA Setup field 91 Read Prefetch for PXBOB Setup field 91 rebooting the system 159 Recovery Boot jumper 14 75 recovery flash BIOS 101 redirect state EMP Console 131 Maintaining and Troubleshooting the Gateway ALR 9200 Server regulatory specifications electromagnetic compatibility 190 safety compliance 194 Removable Devices Setup field 95 removing 5 25 inch drive 52 access cover 3 adapter card 64 add in board 64 DIMM
63. 40h be master on a PCI bus Typically option 0060h ROM code overwrites the value set by the 0080h BIOS 00A0h 00COh OOEOh VO Device Configuration Submenu This submenu contains fields to control the I O ports on the back panel of the system Table 16 lists the fields and the options available for each Table 16 I O Device Configuration Submenu Field Options Description Serial PortA Disabled Auto forces the BIOS to configure the port Enabled OS Controlled is shown when the operating Auto system controls the port OS Controlled Base I O Address 3F8 Selects the base I O address for COM port 2F8 A 3E8 2E8 Interrupt IRQ 4 Selects the IRQ for COM port A IRQ 3 Serial Port B Disabled Auto forces the BIOS to configure the port Enabled OS Controlled is shown when the operating Auto system controls the port OS Controlled Setup Menus 89 90 Table 16 I O Device Configuration Submenu Continued Field Options Description Mode Normal Selects the mode for COM port B IrDA ASK IR Base I O Address 3F8 Selects the base I O address for COM port 2F8 B 3E8 2E8 Interrupt IRQ 4 Selects the interrupt for COM port B IRQ 3 Parallel Port Disabled Auto forces the BIOS to configure the port Enabled OS Controlled is shown when the operating Auto system controls the port OS Controlled Mode ECP Selects the mode for the parallel port Output only
64. 5 Hot swapping a SCSI Drive A bank of six yellow LEDs on the front panel monitors the drive status of each drive in the hot docking bay Each LED corresponds directly to a drive so that the upper most LED reflects an error condition in the upper most drive The six LEDs and corresponding drives are numbered top to bottom zero through five When a yellow LED is on continuously it is okay to hot swap replace a bad drive with a good one You do not need to shut the system down to hot swap a drive To Hot swap a SCSI Drive 1 Open the front system door by rotating its right side out and to the left 2 If you installed a padlock on the metal door to the SCSI drive bay unlock the padlock and remove it 3 Press the plastic latch securing the metal door to the SCSI drive cage and open the door 4 Check the bank of yellow LEDs on the front panel to determine which drive is bad 5 Press the rounded tab on the right of the carrier to the left toward the center of the drive Figure 21 while gently pulling straight down on the carrier handle Figure 21 This disengages the latch that secures the carrier to the chassis Carrier handle ta Tab Co W Figure 21 Disengaging Drive Carrier from Chassis 56 Maintaining and Troubleshooting the Gateway ALR 9200 Server 10 11 12 Grasp the plastic carrier handle and pull it toward you to disengage the drive connector from the backplane connector Carefu
65. 6 SE SCSI 10 SEC processor cartridge 10 second level cache 21 Sectors Setup field 86 secure boot mode summary 28 secure mode 17 Secure Mode Boot Setup field 93 Secure Mode Hot Key Ctrl Alt Setup field 93 Secure Mode Timer Setup field 92 secure mode setting up in the SSU 27 security Administrator Password is Setup field 92 adminstrator password 28 boot without keyboard 29 both user and administrator passwords set 27 chassis intrusion switch 26 clearing passwords 75 control SSU access 28 disable diskette writes 28 disabling power and reset buttons 28 diskette write protect monitoring 17 diskette write protection Setup field 93 EMP Password 133 Fixed Disk Boot Sector Setup field 92 Floppy Write Protect Setup field 93 front panel lock unlock 17 only user password set 27 options in the SSU 117 Password on Boot Setup field 92 secure boot mode 28 secure mode 27 Secure Mode Boot Setup field 93 secure mode control 17 Secure Mode Hot Key Ctrl Alt Setup field 93 Secure Mode Timer Setup field 92 Index 207 Set Administrator Password Setup field 92 set user password 29 Set User Password Setup field 92 setting the boot sequence 29 setting up in BIOS 26 setting up in SSU 26 Setup menu 92 software features 28 software locks 26 SSU add in 116 timeout 28 User Password is Setup field 92 using passwords 27 video blanking 17 Video Blanking Setup field 93 Security Add in SSU 116 SEL Viewer EMP Console 14
66. 64K 1152 X 864 143 5 91 5 100 2MB M aintaining and Troubleshooting the Gateway ALR 9200 Server DMA Usage The following table lists the direct memory access DMA channels that the system typically uses and which ones are available for use by add in devices Table 42 DMA Usage DMA Resource Cascade Available Floppy Controller Available Redirect Cascade Available Available Available Sy OD OT A wj Nej DMA Usage 187 188 Maintaining and Troubleshooting the Gateway ALR 9200 Server Regulatory Compliance Statements Contents Electromagnetic Compatibility 0 0 eee 190 FEC NO CE iiia ralari eaii 191 Industry Canada Notice seseeseeeee eersel 192 CE Notices oisnean a 192 VECI NONG i siccnsetariccisaSisistencdrorscnsatasticseetenseictes 193 Australia New Zealand Notice eee 193 Declaration of the Manufacturer or Importer 194 Safety Compliance 0 0 ceeceseeeeeccteeeeeeeeseseenees 194 190 Electromagnetic Compatibility Table 43 lists the electromagnetic compatibility EMC standards to which the server conforms The following sections provide notices for several nations and regions Table 43 EMC Standards Nation or Region USA Standards FCC CFR 47 Part 15 Class A Canada IC ICES 003 Class A Europe EN55022 Class A EN50082 1 IEC 801 2 ESD Susceptibility IEC 801 3 Radiated Immunity IEC 801 4 El
67. 64K 800 X 600 36 35 2 56 1MB 65 16 64K 800 X 600 40 37 8 60 1MB 65 16 64K 800 X 600 50 48 1 72 1MB 65 16 64K 800 X 600 49 5 46 9 75 1MB 65 16 64K 800 X 600 56 25 53 7 85 1MB 65 16 64K 800 X 600 68 2 63 6 100 1MB 66 16 32K 640 X 480 25 31 5 60 1MB 66 16 32K 640 X 480 31 5 37 9 72 1MB 66 16 32K 640 X 480 31 5 37 5 75 1MB 66 16 32K 640 X 480 36 43 3 85 1MB 66 16 32K 640 X 480 43 2 50 9 100 1MB 67 16 32K 800 X 600 36 35 2 56 1MB 67 16 32K 800 X 600 40 37 8 60 1MB 67 16 32K 800 X 600 50 48 1 72 1MB 67 16 32K 800 X 600 49 5 46 9 75 1MB 184 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 41 Extended VGA Modes Continued Colors Pixel Horiz Vert Memory Mode Bits Palette Freq Freq Freq in Hex Pixel Size Resolution MHz kHz Hz 67 16 32K 800 X 600 56 25 53 7 85 1MB 67 16 32K 800 X 600 68 2 63 6 100 1MB 68 16 32K 1024 X 768 44 9 35 5 43 2MB interlaced 68 16 32K 1024 X 768 65 48 3 60 2MB 68 16 32K 1024 X 768 75 56 70 2MB 68 16 32K 1024 X 768 78 7 60 75 2MB 68 16 32K 1024 X 768 94 5 68 3 85 2MB 68 16 32K 1024 X 768 113 3 81 4 100 2MB 6C 8 16 256K 1280 X 1024 75 48 43 1MB interlaced 6D 8 256 256K 1280 X 1024 75 48 43 2MB interlaced 6D 8 256 256K 1280X1024 108 65 60 2MB 6D 8 256 256K 1280 X 1024 135 80 75 2MB 6D 8 256 256K 1280X1024 157 5 91 85 2MB 6E 16 32K 1
68. 8 PCI Devices field 89 PCI devices menu 89 Plug and Play OS field 87 preparing for an upgrade 98 Primary Master field 85 primary master menu 86 Primary Slave field 85 primary slave menu 86 Processor Retest field 93 PS 2 Mouse field 90 Read Prefetch for PXBOA field 91 Read Prefetch for PXBOB field 91 record settings 81 98 recovering 101 Removable Devices field 95 Reset Configuration Data field 87 Restreaming Buffer field 91 Sectors field 86 Secure Mode Boot field 93 Secure Mode Hot Key Ctrl Alt field 93 Secure Mode Timer field 92 security menu 92 Serial Port A field 89 Serial Port B field 89 Server Management Mode field 94 server menu 93 Set Administrator Password field 92 Set User Password field 92 special display items 84 starting Setup 82 System Backup Reminder field 92 System Date field 85 System Event Logging field 94 System Management field 93 system management menu 94 System Time field 85 Transfer Mode field 86 Type field 86 Ultra DMA field 86 upgrading 98 100 Use Multiprocessor Specification field 87 User Password is field 92 using 81 Video Blanking field 93 Virus Check Reminder field 92 when to use it 81 BMC server management 16 boot diskette check field 95 sequence setting 29 Setup menu 95 Boot Device Priority Setup field 95 Setup menu 96 bootable diskette creating 99 bus ISA 10 PCI 10 USB 20 button disabling power and reset buttons 28 Index 197 C
69. 9 75 1MB 5C 8 256 256K 800 X 600 36 35 2 56 1MB 5C 8 256 256K 800 X 600 40 37 9 60 1MB 5C 8 256 256K 800 X 600 50 48 1 72 1MB 5C 8 256 256K 800 X 600 49 5 46 9 75 1MB 5C 8 256 256K 800 X 600 56 25 53 7 85 1MB Video Modes 183 Table 41 Extended VGA Modes Continued Colors Pixel Horiz Vert Memory Mode Bits Palette Freq Freq Freq in Hex Pixel Size Resolution MHz kHz Hz 5C 8 256 256K 800 X 600 68 2 63 6 100 1MB 5D 8 16 256K 1024 X 768 44 9 35 5 43 1MB interlaced 5D 8 16 256K 1024 X 768 65 48 3 60 1MB 5D 8 16 256K 1024 X 768 75 56 70 1MB 5D 8 16 256K 1024 X 768 78 7 60 75 1MB 5E 8 256 256K 640 X 400 25 31 5 70 1MB 5F 8 256 256K 640 X 480 25 31 5 60 1MB 5F 8 256 256K 640 X 480 31 5 37 9 72 1MB 5F 8 256 256K 640 X 480 31 5 37 5 75 1MB 5F 8 256 256K 640 X 480 36 43 3 85 1MB 5F 8 256 256K 640 X 480 43 2 50 9 100 1MB 60 8 256 256K 1024 X 768 44 9 35 5 43 1MB interlaced 60 8 256 256K 1024 X 768 65 48 3 60 1MB 60 8 256 256K 1024 X 768 75 56 70 1MB 60 8 256 256K 1024 X 768 78 7 60 75 1MB 60 8 256 256K 1024 X 768 94 5 68 3 85 1MB 60 8 256 256K 1024 X 768 113 3 81 4 100 1MB 64 16 64K 640 X 480 25 31 5 60 1MB 64 16 64K 640 X 480 31 5 37 9 72 1MB 64 16 64K 640 X 480 31 5 37 5 75 1MB 64 16 64K 640 X 480 36 43 3 85 1MB 64 16 64K 640 X 480 43 2 50 9 100 1MB 65 16
70. Bidirectional EPP Base I O Address 378 Selects the base I O address for the parallel 278 port Interrupt IRQ 5 Selects the interrupt for the parallel port IRQ7 DMA channel DMA 1 Selects the DMA channel for the parallel DMA 3 port Floppy disk controller Disabled Enables the onboard diskette controller Enabled Base I O Address Primary Sets the base I O address for the diskette Secondary controller PS 2 Mouse Auto Enables or disables the onboard mouse Disabled Disabling the mouse frees IRQ 12 If this Enabled feature is set to Auto or Enabled the operating system determines whether to enable or disable the mouse Maintaining and Troubleshooting the Gateway ALR 9200 Server Advanced Chipset Control Submenu The advanced chipset control submenu provides several fields that allow you to control various advanced features of the chipset Table 17 lists the fields and the options for each Table 17 Advanced Chipset Control Submenu Field Options Description Address Bit Disabled To be enabled there must be a power of 2 number Permuting Enabled of rows 2 4 8 or 16 all rows must be the same size and all populated rows must be adjacent and start at row 0 Two way or four way permuting is set automatically based on memory configuration Base RAM Step 1MB Tests base memory once per MB once per KB or 1KB at every location Every location Extended RAM 1MB Tests extended memory once
71. Components covers information on maintaining replacing and upgrading the components in the system This section includes information about options for the system and installation instructions Chapter 3 Installing Components describes the procedures for installing or replacing the hardware components Chapter 4 Jumpers and Drivers describes setting the jumpers and provides basic information about operating systems and software Chapter 5 BIOS Setup briefly explains the system basic input output system BIOS and provides instructions on how to update the BIOS Chapter 6 The Server Setup Utility describes the system setup utility and provides instructions on using it to set up the server Chapter 7 Other Utilities describes the other utilities provided with the system and provides instructions for their use Chapter 8 Troubleshooting provides reference material on troubleshooting your system viii Maintaining and Troubleshooting the Gateway ALR 9200 Server Conventions Used in This Guide Throughout this document you will see the following conventions This is an example of an important note that may appear in the manual Convention Description ENTER Key names which correspond to keys on the keyboard are printed in small capitals CTRL ALT DEL A plus sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on yo
72. DRAMs The ECC used for the memory module is capable of correcting single bit errors SBEs and detecting 100 percent of double bit errors over one code word Nibble error detection is also provided Figure 4 Memory Banks Memory 23 Each memory bank includes two DIMM sockets in each row of connectors When installing DIMMs be careful to install the DIMMs in the correct sockets for the bank DIMM Installation Sequence You must install DIMMs in the correct order and in entire banks All DIMMs in the bank must be the same size and speed DIMMs in other banks may differ in size If you use slower DIMMs in another bank all DIMMs operate at the slower speed see Figure 4 on page 23 The sequence in which you must fill the banks is 1 Memory bank A 2 Memory bank B 3 Memory bank C 4 Memory bank D System Memory Addressing System memory begins at address 0 and is continuous flat addressing up to the maximum amount of DRAM installed exception system memory is noncontiguous in the ranges defined as memory holes using configuration registers The system supports both base conventional and extended memory e Base memory is locat
73. I Configuration Submenu The PCI Configuration Menu contains selections that access other submenus PCI Device Embedded SCSI Submenu This submenu provides three fields that allow you to control certain characteristics of the embedded SCSI controllers Table 14 lists the fields and options Table 14 PCI Device Embedded SCSI Submenu Field Options Description Option ROM Scan Enabled Enables the option ROM scan of the Disabled selected device Enable Master Disabled Enables the selected device as a PCI bus Enabled master Latency Timer Default Defines the minimum guaranteed time in 0020h units of PCI bus clocks that a device can 0040h be master on a PCI bus Typically option 0060h ROM code overwrites the value set by the 0080h BIOS 00A0h 00COh OOEOh Maintaining and Troubleshooting the Gateway ALR 9200 Server PCI Devices Submenu This submenu provides three fields that allow you to control certain characteristics of the PCI expansion slots Table 15 lists the fields and options Table 15 PCI Devices Submenu Field Options Description Option ROM Scan Enabled Enables the option ROM scan of all Disabled devices other than the onboard SCSI controllers Enable Master Disabled Enables all devices other than the Enabled onboard SCSI controllers as PCI bus masters Latency Timer Default Defines the minimum guaranteed time in 0020h units of PCI bus clocks that a device can 00
74. O Check for errors B2 POST done prepare to boot Operating System B4 1 One short beep before boot B5 Display MultiB oot menu B6 Check password optional B8 Clear global descriptor table BC Clear parity checkers BE Clear screen optional Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 34 Port 80h Codes and Beep Codes Continued Port 80 Beep Error Descriptions Codes Codes BF Check virus and backup reminders co Try to boot with INT 19 DO Interrupt handler error D4 Pending interrupt error D6 Initialize option ROM error D8 Shutdown error DA Extended Block Move DC Shutdown 10 error POST Error Codes and Messages The following error codes and messages are representative of various conditions BIOS identifies The exact strings and error numbers may be different from those listed in Table 35 Table 35 POST Error Codes Code 0162 Message BIOS unable to apply BIOS update to processor 1 0163 BIOS unable to apply BIOS update to processor 2 0164 BIOS does not support current stepping for processor 1 0165 BIOS does not support current stepping for processor 2 0200 Failure Fixed Disk 0210 Stuck Key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked Unlock key switch 0220 Monitor type does not match CMOS Run SETUP 0230 System RAM Failed at offset 0231
75. Or you can move the CMOS jumper on the system board from the default setting protect CMOS memory to the clear setting doing so allows most system configurations to boot Then run BIOS Setup and the SSU to configure the system Maintaining and Troubleshooting the Gateway ALR 9200 Server Using BIOS Setup This section describes the BIOS Setup options Use Setup to change the system configuration defaults You can run Setup with or without an operating system present Setup stores most of the configuration values in battery backed CMOS the rest of the values are stored in flash memory The values take effect when you boot the system POST uses these values to configure the hardware if the values and the actual hardware do not agree POST generates an error message You must then run Setup to specify the correct configuration Run Setup you can run Setup to modify any standard system board feature such as e Select the diskette drive e Select the parallel port e Select a serial port e Set the time or date to be stored in the real time clock RTC e Configure an IDE hard drive e Specify the boot device sequence e Enable the SCSI BIOS Run SSU not Setup you must run the SSU instead of Setup to do the following e Enter or change information about an expansion card e Alter system resources e g interrupts memory addresses I O assignments to your choices instead of those selected by the BIOS resource manager Record You
76. Upgrading the BIOS 99 5 Read the LICENSE TXT file which contains the software license agreement and the README TXT file which contains the instructions for the BIOS upgrade 6 Insert the bootable diskette into drive A 7 To extract the BIOS EXE file to the diskette change to the temporary directory that holds the BIOS EXE file and type BIOS A 8 Press ENTER 9 The diskette now holds the BIOS upgrade and recovery files Upgrading the BIOS The BIOS upgrade takes the server out of commission for a short time Make sure that there are no running processes or other critical activities ongoing at the time you begin the BIOS upgrade To Upgrade the BIOS 1 Boot the server with the diskette in drive A The BIOS upgrade utility screen appears Select Update Flash Memory From a File Select Update System BIOS Press ENTER Use the arrow keys to select the correct bio file Press ENTER un A Ww N When the utility asks for confirmation that you want to flash the new BIOS into memory select Continue with Programming Press ENTER 6 When the utility displays the message that the upgrade is complete remove the diskette Press ENTER 7 Reboot the server As the server boots check the BIOS identifier version number to verify that the upgrade was successful 8 To enter the Setup program press F2 when you see the message Press lt F2 gt Key if you want to run SETUP 100 Maintaining and Troubleshooting th
77. VE GUMENE To Install an Expansion Card 1 Remove the access panel see Removing the Access Cover on page 3 2 Remove the expansion card from its protective wrapper Be careful not to touch the components or the gold edge connectors 3 Set any jumpers or switches according to the manufacturer s instructions 4 Remove the rear foam pad from the electronics bay 5 Remove and save the expansion slot cover Figure 26 ISA slot use half length board only Six PCI slots top to bottom PC1B3 B2 B1 BO A3 and A2 Re PClIslot Al AA Figure 26 Installing an Expansion Card Installing Hardware 63 6 Hold the expansion card by its top edge or upper corners Firmly press it into an expansion slot on the system board The tapered foot of the board retaining bracket must fit into the mating slot in the expansion slot frame a Install an ISA board component side up b Install a PCI board component side down 7 Replace the screw you removed when you removed the slot cover to secure the card in the slot 8 Attach cables to the card if necessary 9 Replace the rear foam pad 10 Reinstall the access panel using the original screws see Installing the Access Cover on page 8 11 Running the SSU is optional after you install or remove a PCI or ISA board Removing an Expansion Card A Remember that removing an ISA expansion card may require you to u
78. Viewer Menu Options The following menu options are available on the SEL viewer menu bar e File e Open Allows you to view SEL data from a previously saved file if it was stored in binary format Selecting the Open Menu item lets you specify a filename under which the data are found The default filename is SELLOG DAT If the file cannot be opened the program displays an error message e Close Closes the SEL viewer e Save As Dumps the SEL data to a file in either binary or text format The binary file can be retrieved later This option lets you specify a filename to which the data is saved The default filename is SELLOG DAT If no data exist the system displays an error message e Exit Exits the EMP console e Connect e View SEL Information Displays SEL summary information e All Events Displays all events in the SEL By Sensor Type Displays all events in the SEL generated by a specific sensor type e g voltage temperature etc By Event Displays all events in the SEL of a particular type for example by memory or threshold A pop up menu lets you select the event type to display This menu displays all event types that can be generated by the hardware Settings Lets you change several operating parameters for the SEL viewer This menu displays the following suboptions e Display HEX Verbose Toggles between HEX mode and interpreted mode of displaying SEL records e Output Text Binary
79. aa a a 124 Chapter 7 Other Utilities ererrrenrnen 125 Introd cti m ee re i E AE RETK 126 Power on Self Testr innii mieri iere i i hanas 127 Emergency Management Port Console eeseseeesseeseeereseresererereeesse 129 How the EMP Console Works sssseesseeeseeesesessseessieresrrrseresess 130 EMP Console Requirement ccescesessceeeseseecesescseseneeesseaeeees 132 Contents Setting Up the Server for the EMP cc eeeeeeeeeseseseneneeeeeees 133 Main EMP Console Window csssssssseeteteeceeeeeeeeeeeeeeeeaeaes 134 Server Control Operations 0 0 eeeseseeeseseseeeeeeeeceseeeeeeeeeaeaeaes 136 Phonebook eenn A E E 140 Management Plug ins seseeseseeseesesseeseseessstrsrsstsrsstsrrsrsresrrseseesee 141 FRU and SDR Load Utility Sisirin ninna 145 When to Run the FRUSDR Load Utility eeeeeeeeees 145 What You Need to Do eee eeceeeeeeeeeeeeteeeeseseseaeaeeeeeeeneeseaeaeees 145 How You Use the FRUSDR Load Utility 0 eeeeeeees 146 Cleaning Up and Exiting siiin iiinis 150 Using the Firmware Update Utility eeseseeeeeeeeneeeeeeeeeeaes 151 Running the Firmware Update Utility 0 eeeeeeeeee eee 151 Using the Symbios SCSI Utility cseeeteeeeeeeeeeeeeeeeeeeaeaeees 152 Running the SCSI Utility cecseseseeeeeeeeeeseneeseseaenenenenes 152 Chapter 8 Troubleshooting ou cccccccsesssessessessreseeneseees 153 Introduction nnen dau dice ausng e e a iiaa 154 Computer Virus N tices escenu ii 155 NISE S eitean e aa E en hent
80. ace SCSI controllers Symbios SYM53C810AE narrow SCSI controller providing support for legacy 8 bit SCSI devices Symbios SYM53C896 dual channel wide low voltage differential L VD single ended SE ultra2 ultra SCS controller driving one SCSI backplane in the system and providing support for external expansion System I O PS 2 compatible keyboard and mouse ports parallel port video port USB port and two serial ports serial port 1 is the left connector System Board Connectors Figure 3 shows the connectors on the system board Some of these connectors may not be used depending on the configuration of the server The table below provides the key to Figure 3 Maintaining and Troubleshooting the Gateway ALR 9200 Server zrToanmmoow pvp vV DdD O TO ZETA A B CDE F E mo a G LL th KK i i J 1 H HH e GG FF EE DD e T o J AA r P J z E K a aa a Mo i _ x or R W LL poaa S O B 7 N v g p T o Figure 3 System Board Components and Connect
81. ai N 155 Typ s Of VATUSES ar n aR a a a t 155 Virus Comtamimation se eeeecceeseseeesseseseeeeeeceecesaseeeesseasaeaeeeees 155 Protecting Your System seeeesessereneseeeeeeeeeeseeeeseseaeseneneees 156 Vitus Pr vention oeseri tein eet ote an eee 156 Troubleshooting Checklist ceeesesssssssenseessessseseeeeeeeceseeeseesesseaeees 158 Verifying the Configuration cee eesesseeeeeeeeceeeeeeeseseseneneeeneees 158 Troubleshooting Guidelines eeeceeeeeseseeeeeceeeeneneeeeeeeeee 158 Solving Problems nosei menneen inaa eee 159 Resetting the System gnenn reiese 159 Initial System Startup ee eeecseseeesseseseeeeecesesceeeeeeeesaeaeaeeeees 159 Running New Application Software eeeeeeeseeeneneneeees 160 The System Has Been Running Correctly eeeereeeeeeees 161 More Problem solving Procedures ccsseseseeseeeeeeeeeeeeeeeeseees 162 Specific Problems and Corrective Actions cseseereeeeeeeees 164 Error and Informational Messages sscssssssseseseseeeeeeseseneeeeeeeeees 170 POST Codes and Countdown Codes 00 0 ceeeeeeeeeseseseereneeeeeeees 170 POST Error Codes and Messages sscscsseesesseseeseseseseeeeeeees 173 iv Maintaining and Troubleshooting the Gateway ALR 9200 Server Appendix A Reference Data cccccscsecsssssssseesesseesirentes 175 Specifications ienr e a E a ia eae EEE aai ea aa ina 176 System Specifications iiin niie aia eiii 176 Environmental Specifications sseeesssees
82. amp SDR Load Utility Version 2 1 Revision R 1 1 Copyright c 1998 Intel Corporation All Rights Reserved This utility must be run from a system executing DOS Running ina Windows DOS box is insufficient and provides incorrect results Programming the BMC FRU area clears the SDR table therefore the SDR table must be reprogrammed Upon completing the programming of the FRU and SDR areas the server should be rebooted The system displays the following information if the v option is included in the command line The D FRU command may be followed with up to 16 device addresses These device addresses are used to view up to 16 different FRU areas instead of the default of displaying the BMC FRU The arguments following the d FRU are in the same order and value as the NVS_TYPE NVS_LUN DEV_BUS and DEV_ADDRESS which are found in the FRU file header in each FRU file The LUN address is optional If the LUN address is used it must start with an L Usage FRUSDR d fru device lun bus addr addr2 etc Example FRUSDR D FRU IMBDEVICE L00 00 CO C2 The configuration file may be used to load multiple FRU and SDR files In the configuration file you may define which FRU and SDR areas are to be programmed Additionally you may request information from the user or ask the user to choose which areas to program FRU and SDR Load Utility 147 Displaying a Given Area When the utility is run with the d DMI d FRU or d SDR
83. ata 147 parsing the command line 146 running 146 using CFG files 149 what you need to do 145 when to run 145 FRU Manager Add in SSU 122 FRU Viewer EMP Console 144 options 144 FUU see Firmware Update utility G graphics controller 10 guidelines troubleshooting 158 H Hard Disk Pre delay Setup field 85 Hard Drive input connector 14 Setup field 95 Setup menu 96 Maintaining and Troubleshooting the Gateway ALR 9200 Server hard drive fans for high power drives 57 heatsinks on high power drives 54 Heads Setup field 86 heatsink high power drives 54 processor 32 36 high power drives fans 57 heatsinks 54 hot swapping power supply modules 65 SCSI drive 56 how the EMP Console works 130 how to run the FRU and SDR load utility 145 VO addresses system 178 back panel connectors 18 ports 10 TO Device Configuration Setup field 87 Setup menu 89 ICMB connector 18 IDE connectors 13 important safety instructions x industry standard architecture see ISA informational messages 170 input output see I O installing 5 25 inch drives 4 49 access cover 8 adapter card 63 add in board 63 bezel 8 DIMMs 43 DIMMs in sequence 24 diskette drive 47 expansion card 63 fan high power drives 57 fan power supply bay 57 floppy drive 47 front bezel 8 memory module 44 power supply module 67 processor 34 38 second processor 36 side panel 8 system fan 62 video drivers 77 intelligent chassis management port see ICMB inte
84. ated by a square piece of foam the piece with a crescent shaped hole that extends perpendicularly from the front of the fans in Figure 25 it is the rectangle between the round faces of fans 6 and 7 You must remove this piece to access the two fans it separates pull it straight out Installing Hardware 61 Note The removable fan pulls air from in front of the chassis so that it flows across the boards and out the back The fan must be oriented for the correct airflow direction In general the fan label is on the side from which air exits the fan Confirm correct orientation by checking the embossed arrows on the side of the fan gt Arrow points horizontally toward back of chassis Tarrow points vertically up Note the direction of the arrows on the existing fan before you remove it Replace a failed fan with the same type as the one removed Note If you installa PCI VGA video card you must install it in one of the primary PCI slots Installing an Individual System Fan The subchassis houses up to eight system fans Not all of these fans are required in standard configurations If you use high power hard drives you must install additional fans Follow this procedure to install additional fans To Install an Individual System Fan 1 See Removing an Individual System Fan on page 59 as necessary 2 Observe the safety and ESD precautions at the beginning this chapter 3 Slide the fan int
85. ater remove the drive and not reinstall one in the same bay Either type of device IDE or SCSI can be installed in the 5 25 inch peripheral bays The system board only provides a single IDE cable and therefore only supports two IDE devices The single narrow SCSI connector on the system board supports up to seven devices The last device on the SCSI bus must be terminated To Install a 5 25 inch Device 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 Also see the cabling considerations in Drive Cabling Considerations on page 48 2 Open the front door by rotating its right side out and to the left 3 Remove the access cover see Opening the System on page 3 4 Push the tab A in Figure 16 on the left side of the EMI metal shield to the right to disengage it from the chassis Removeand save the shield metal shield Figure 16 Removing the EMI Shield 50 Maintaining and Troubleshooting the Gateway ALR 9200 Server 10 Open the subchassis see Opening the Subchassis and Electronics Bay on page 5 to gain access to the back of the 5 25 inch drive bay Remove the drive from its protective wrapper and place it on an antistatic surface Set any jumpers or switches on the drive according to the drive manufacturer s instructions Using two screws of the appropriate size and length not supplied attach each plastic slide rail see Figure 17
86. ation Hardware failure is a less frequent cause Checklist e Are all cables correctly connected and secured e Are all cables correctly connected and secured e Are the processors fully seated in their slots on the system board e Are all ISA and PCI cards fully seated in their slots on the system board e Are all switch and jumper settings on the system board correct Solving Problems 159 160 e Are all jumper and switch settings on expansion cards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two expansion cards sharing the same interrupt e Are all DIMMs installed correctly e Are all peripheral devices installed correctly e Ifthe system has a hard disk drive is it properly formatted or configured e Are all device drivers properly installed e Are the configuration settings made with the SSU correct e Is the operating system properly loaded Refer to the operating system documentation e Did you press the system power on off switch on the front panel to turn the server on power on light should be lit e Are the system power cords properly connected to the system and plugged into a NEMA 5 15R outlet for 100 120 V or a NEMA 6 15R outlet for 200 240 V e Is AC power available at the wall outlet e If these items are correct but the problem recurs see Solvi
87. bed in this publication at any time Due to continuing system improvements ALR is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the ALR web site at www alr com In no event will ALR be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development ALR reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research Inc All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Some portions of this document are copyright 1998 Intel Corporation Contents PT STC masea naa tatty tata naan tioned anise vil About This Guide iss 3 s 03ie c6u iaecigscliediel enana taeeliles Vili Conventions Used in This Guide eeeseeseeeeeeeseneeeeseeeeeecneeeeaeseaeas ix Important Safety InstructionS s seseessesessseesesresrsstsrrresrtsresreresrerrsresesee x Chapter 1 System ACCESS ss ccussscirnanmeutenaduweniensannnieied 1 Static Electricity Precautions seeseseseesessesesetesesssestrsessrsrssrersstsresreseee 2 Opening the Syste eresie a a ik 3
88. before the system boots fully If secure mode is enabled and the Secure Mode Boot option is also enabled the system boots fully but requires a password before accepting any keyboard or mouse input System Security 29 30 Maintaining and Troubleshooting the Gateway ALR 9200 Server Installing Components Contents Introd ction seneni aa a 32 Replacing the Processor sseesseseesseeeseseesseesseees 32 Installing Another Processor sseseseeseseeseeseesse 36 Installing Hardware seseeeeeeeeeseeseeeseeresreree 40 Me My i2 cshesztesndeesiahs iodeigandieiesnasncs cedeats 40 DITIVESS i p E NE 45 Installing Fans for High Power Drives 57 Expansion Cards cssssssesssesseeeseseeeneees 62 Power Supplies scciieiicamiandansiasin 65 Replacing the Battery cceceeeeeeeseeeees 68 v ESD can damage disk drives expansion cards and other components The server can withstand normal levels of environmental ESD while you hot swap SCSI hard drives However we recommend doing all procedures at an ESD protected workstation Ifone is not available you can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground of the server when handling components If the server has less than four processors and you are adding one then you must remove the termination board assembly from the next Slot 2 connector before you install the new processor If you pla
89. bmenu on page 94 The sections below focus on the settings that must be configured to use the EMP System Management Submenu All EMP related settings occur from the System Management Submenu of the server Main Menu Change only the items below all other default settings should remain the same EMP Password Any time you attempt to initiate a connection a prompt for the user password appears If you never set up the EMP password anyone can access the EMP by clicking OK through the password prompt In the EMP password area of the System Management Submenu type ina password of up to eight alphanumeric characters If the system beeps the password was not accepted you must enter a different password Emergency Management Port Console 133 EMP Access Modes Choose either disabled pre boot or always active depending on the type of EMP access needed Table 29 on page 132 and Table 30 on page 132 list what is available with a given setting EMP Restricted Mode Access Set restricted mode to either enabled or disabled In enabled mode the EMP console server control options Power On Off and Reset are NOT available In disabled mode these options are available EMP Direct Connect Modem Mode Select Direct Connect if a null modem serial cable directly connects the server COM port to the EMP console client machine If they are connected via a modem select Modem Mode Console Redirection Submenu To use the EMP you must
90. board until it fully engages its connector Install the foam pad in the electronics bay Replace the system access cover and screws 44 Maintaining and Troubleshooting the Gateway ALR 9200 Server Drives The case must be opened to add or replace drives such as disk drives and CD ROM drives in the system Refer to Opening the System on page 3 for instructions on opening and closing the case While SCA 2 SCSI drives can be added or removed without opening the case installing and removing these drives is discussed under SCSI Hard Disk Drives on page 54 The Diskette Drive The diskette drive is included in the original configuration If you need to replace the diskette drive follow the instructions below Removing the Diskette Drive You should only replace the diskette drive if the originally installed drive fails To Remove the Diskette Drive 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 2 Remove the access cover see Opening the System on page 3 3 Remove the foam and fans from the subchassis Be sure to label the fans and fan cables as you remove them 4 Disconnect the power and signal cables Figure 13 from the diskette drive The connectors are keyed for ease in reconnecting them to the drive Installing Hardware 45 9 Figure 13 Removing the Diskette Drive 5 Remove and save the screw that secures the
91. color combinations The changes are instantaneous e Mode lets you set the desired expertise level e Novice e Intermediate e Expert Customizing the SSU 109 The expertise level determines which tasks are visible in the Available Tasks section and what actions each task performs For a new mode setting to take effect you must exit the SSU and restart it In the current implementation there is no distinction between these three different modes e Language lets you change the strings in the SSU to the appropriate language For a new language setting to take effect you must exit the SSU and restart it e Other lets you change other miscellaneous options in the SSU The changes are instantaneous To Change the Interface Default Values e Use the mouse to click on the proper button in the Preferences section of the SSU Main window OR Nore e Use the tab and arrow keys to highlight the desired button and Ifyou run the SSU from press the spacebar or ENTER nonwritable media like a CD ROM these OR preferences are lost when you exit the SSU e Access the menu bar with the mouse or hot keys ALT the underlined letter 110 Maintaining and Troubleshooting the Gateway ALR 9200 Server Launching a Task It is possible to have many tasks open at the same time although some tasks might require complete control to avoid possible conflicts The tasks achieve complete control by commanding the center of operat
92. command line flag the indicated area is displayed Each area represents one sensor for each instrumented device in the server If the given display function fails because of an inability to parse the data present or a hardware failure the utility displays an error message and exits Displaying the DMI Area Each DMI area displayed is headed with the DMI area designated name In each area each field has a field name header followed by the field in ASCII or as a number Example To display the DMI area type frusdr d dmi and press ENTER Displaying the FRU Area The FRU area is displayed in ASCII format when the field is ASCII or as a number when the field is a number Each FRU area displayed is headed with the FRU area designated name Each field has a field name header followed by the field in ASCII or as a number The board chassis and product FRU areas end with an END OF FIELDS CODE that indicates there are no more data in the area The internal use area is displayed in hex format 16 bytes per line Example To display the FRU area type frusdr d fru and press ENTER Displaying the SDR Area The SDR nonvolatile storage area is displayed in hex format The data are separated by a sensor record number X header where X is the number of that sensor record in the SDR area The next line after the header is the sensor record data in hex format delineated by spaces Each line holds up to 148 Maintaining and Troubleshooting t
93. ctors did not miss any pins Disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables Turn off the system remove the cover and if you have the proper test equipment verify that the new battery has power It is possible although highly unlikely that your new battery is defective If these procedures fail to correct the problem contact technical support Installing Hardware 69 70 Maintaining and Troubleshooting the Gateway ALR 9200 Server J umpers and Drivers Contents Setting the Jumpers cecceeecteeeeteeeeeteeeeeeeees 72 Changing a Jumper Setting 00 ce eeeeeeeeeees 73 CMOS Clear Jumper ececcececcecescseeeeeeeeeeees 74 Password Clear Jumper ececeececsessereeeeeees 75 Recovery Boot JUMper eeseeeeeeeeeeeesesresee 75 Installing Software and Drivers cesses 77 Installing Video Drivers csseeeeeeeeseeees 77 Setting the J umpers The system board jumpers let you change several system functions Jumpers are set to the default positions at the factory You may need to change the jumper settings to perform the following functions e Clear CMOS memory e Clear the passwords from CMOS memory e Recover from a failed BIOS update One 11 pin connector provides three 3 pin jumper blocks that control the functions identified above Figure 29 shows the location and orientation of the jumpers Items in bold in Table 6 on page
94. ctors only in gold plated sockets Installing Hardware 43 Ne te DIMM slots on the memory module must be installed only in certain configurations See Memory Configuration on page 25 for requirements v The memory module is held in place by the 242 pin connector on the system board the guide rail at the back of the electronics bay and a plastic guide at the front of the electronics bay You must support the module until it is fully seated in the connector 10 11 Push the ejector levers on the socket ends to the upright position Repeat steps two through four to install each DIMM Reinstall the memory module see Installing the Memory Module on page 44 Reinstall the foam cover s Reinstall the access cover using the original screws Connect all external cables and the power cords to the system Turn on the monitor and then the system Run the SSU see Resource Configuration Add in Window on page 112 to configure the system and to properly attribute ECC memory Installing the Memory Module Once you have installed any DIMMs that you want you must re install the memory module To Install the Memory Module 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 Holding the memory module by its edges align the module so its edge engages in the guide rail at the back of the electronics bay Push the memory module toward the system
95. cy Management Port Console 143 FRU Viewer The FRU viewer lets you view data from the server system board FRU information area Options available with the FRU viewer are View all FRU records View FRU summary information Set FRU display mode to either Hex or verbose mode Close the FRU viewer Exit the EMP console FRU Viewer Menu Options The following menu options are on the FRU viewer menu bar File e Close Closes the FRU viewer e Exit Exits the EMP console View e Display all Records Displays all FRU data which consist of chassis board and product information e FRU Info Displays the FRU summary information Settings Lets you change operating parameters for the FRU viewer This menu displays the following suboption e Display HEX Verbose Toggles between HEX mode and interpreted mode of displaying FRU records Window Gives options for displaying currently open windows Help Provides version information for the FRU viewer and provides help topics on the EMP console 144 Maintaining and Troubleshooting the Gateway ALR 9200 Server FRU and SDR Load Utility The Field Replacement Unit FRU and Sensor Data Record SDR load utility is a DOS based program used to update the server management subsystem product level FRU SDR and the Desktop Management Interface DMI nonvolatile storage components The utility e Discovers the product configuration based on instructions in a master configuration f
96. d here To Change a Jumper Setting 1 Observe the safety and ESD precautions at the beginning of Static Electricity Precautions on page 2 2 Turn off all connected peripherals turn off system power and disconnect all AC power cords 3 Remove the access cover 4 Remove the foam insert from the electronics bay amp Note 5 Locate the configuration jumpers at the edge of the system board You do not need to remove toward the front of the system see Figure 29 on page 72 the system board trom the y 8 pag chassis and you probably do not need to remove any 6 Move the jumper to the pins specified for the desired setting e pancion cards 7 Reinstall the foam insert and the access cover using the original screws connect the power cords and turn on the system for the change to take effect 8 You may need to repeat these steps to move the jumper back to its original setting depending on the jumper function Setting the Jumpers 73 CMOS Clear umper The jumper at pins 1 2 and 3 controls whether settings stored in CMOS nonvolatile memory NVRAM are retained during a system reset To Restore the Manufacturing Default CMOS Settings 1 See Changing a Jumper Setting on page 73 2 Move the CMOS jumper from pins 1 and 2 to pins 2 and 3 the Clear CMOS memory position 3 Reinstall the access cover for your safety using the original screws and connect the power cords to the system 4 Turn th
97. diskette 99 creating bootable 99 diskette check Setup field 95 installing 47 removing 45 replacing 47 write protect monitoring 17 write protect Setup field 93 write protection summary 28 DMA Channel Setup field parallel port 90 DMA usage 187 document conventions ix DRAM memory type 10 Index 199 200 drive 5 25 inch installing 4 cabling considerations 48 CD ROM activity light does not light 168 controllers and connectors 12 fans high power SCSI hard drives 57 floppy drive A field 85 floppy drive B field 85 hard disk activity light does not light 168 hard drive input LED connector 14 heatsinks on high power SCSI hard drives 54 IDE cabling 49 installing a 5 25 inch drive 49 installing the diskette drive 47 removing a 5 25 inch drive 52 removing the diskette drive 45 replacing the diskette drive 47 SCSI cabling 49 drive error LEDs 56 hot swapping 56 mounting in carrier 55 drivers video installing 77 dual in line memory module see DIMM dynamic random access memory E see DRAM ECC memory type 10 editing resources in the SSU 115 EDO memory type 10 electromagnetic compatibility see EMC electromagnetic interference see EMI electronics bay closing 7 defined 5 opening 5 Maintaining and Troubleshooting the Gateway ALR 9200 Server EMC compatibility 190 compliance with standards 194 emergency management port see EMP EMI shield removing 50 EMP Console Baud Rate 134 Clien
98. domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective action COKE HHMBRES ARRESTS VCCI ORM RED IFIAA MARAE CT CORREA CERT S LEK GEES OTCUMHVET COPSCILMASMBIAN RRS SLIBKANSTEMHBVET Australia New Zealand Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency VCCI Notice 193 Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89 336 EEC using standards EN55022 Class A and EN50082 1 and Low Voltage Directive 73 23 EEC Standard EN60950 Safety Compliance Table 44 lists the electromagnetic compatibility EMC standards to which the server conforms The following sections provide notices for several nations and regions Table 44 Safety Compliance Standards Nation orRegion Standards USA UL 1950 CSA 950 95 3rd Edition Canada UL certified to CSA 950 95 for Canada product bears the single UL mark for U S and Canada Europe German GS Mark ERG to EN60950 2nd Edition with amendments International NEMKO to IEC950 2 Edition Amd 1 4 NEMKO EN60 950 2 Edition Amd 1 4 NEMKO EMKO TSE 74 SEC 207 94 Australian AS NZ 3548 Class A limits CISPR 22 New Zealand AS NZ 3260 IEC 950 includ
99. e 137 Connect Initiates connection to the server When you click this button you are prompted for the EMP password Config Displays the Phonebook dialog Cancel Exit the Connect dialog with no action taken Help Display dialog level help information Power On Off the Server Remotely Selecting Power On Off from the Action Menu allows you to power the server on or off with POST power up options It generates the Power on off dialog Figure 37 Power on off 24x r Operation Option Post power up option EMP active Power Ger Allow BIOS Redirect Cancel Help Figure 37 Power On Off Dialog Options available in the dialog are Power ON Powers on the server Power OFF Powers off the server This option is not allowed if the server is configured in restricted mode for EMP operations Post power up option Sets the server mode EMP active or BIOS redirection The setting is effective at the next power up The default selection is EMP active Cancel Exits the dialog with no action taken Help Displays dialog level help information 138 Maintaining and Troubleshooting the Gateway ALR 9200 Server Reset the Server Remotely Selecting Reset from the Action Menu generates the Reset dialog Figure 38 so that you can remotely reset the server with POST reset options Option Post teset option EMP active C Allow BIOS Re direct Figure 38 Reset Dialog Optio
100. e Gateway ALR 9200 Server 9 For proper operation load the Setup program defaults To load the defaults press Fo 10 To accept the defaults press ENTER 11 Set the options in the Setup program to the settings you wrote down before the BIOS upgrade 12 To save the settings press F10 13 To accept the settings press ENTER 14 Turn off the computer and reboot Recovering the BIOS It is unlikely that anything will interrupt the BIOS upgrade however if an interruption occurs the BIOS may be damaged In that case you must recover the BIOS The procedure for recovering the BIOS is detailed in Recovery Boot Jumper on page 75 After performing the procedure leave the upgrade disk in drive A and turn on the server then continue with the BIOS upgrade see Upgrading the BIOS on page 98 Changing the BIOS Language You can use the BIOS upgrade utility to change the language the BIOS displays Use a bootable diskette containing the flash utility and language files see Creating the BIOS Upgrade Diskette on page 99 To Change the BIOS Language 1 Boot the computer with the bootable diskette in drive A The BIOS upgrade utility screen appears 2 Select Update Flash Memory From a File 3 Select Update Language Set Press ENTER 4 Select drive A and use the arrow keys to select the correct Ing file Press ENTER Note Because of the small amount of code available in the nonerasable boot bl
101. e from diskette use a new copy of the software If you run the software from a CD ROM try a different disc to see if the problem occurs on all disks If you run the software from a hard drive run it from a diskette If the software runs correctly there is a problem with the copy on the hard drive Reinstall the software on the hard drive and run it again Make sure all necessary files are installed If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout may have occurred reload the software and run it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and failure to respond to commands If you are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If you are experiencing any of the symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cords Solving Problems 161 v Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices More Problem solving Procedures This section pr
102. e system on Wait for POST to complete and for the messages NVRAM cleared by jumper Press lt F2 gt to enter Setup to appear This automatically reprograms CMOS to its default settings except for the password 5 Enter Setup and make any changes necessary for example changing the boot device 6 Press Fio to save the new Setup configuration and exit Setup 7 Turn off the system and disconnect all AC power cords from the system 8 Again remove the access cover 9 Move the jumper from pins 2 and 3 back to pins 1 and 2 the Protect CMOS memory position 10 Reinstall the access cover using the original screws and connect the power cords to the system 11 Run BIOS Setup or the SSU to verify the correct settings See Chapter 5 BIOS Setup and Chapter 6 The Server Setup Utility for more information on setting BIOS and SSU fields 74 Maintaining and Troubleshooting the Gateway ALR 9200 Server Password Clear umper The jumper at pins 5 6 and 7 controls whether a stored password is retained or cleared during a system reset To Clear and Replace a Password Using the Jumper 1 See Changing a Jumper Setting on page 73 2 Move the Password jumper from pins 5 and 6 to pins 6 and 7 3 Reinstall the access cover for your safety using the original screws and connect the power cords to the system 4 Turn the system on and wait for POST to complete This automatically clears the password Turn off the sys
103. echanical Locks and Monitoring cseee Software Locks via the SSU or BIOS Setup 10 System Board Features The system board functions as the main interface between the processor memory and peripherals Table 1 lists the features of the system board Figure 3 on page 11 shows the components on the system board and their locations Table 1 System Board Features Feature Processor Description Installed Up to four Pentium Il Xeon processors in single edge contact SEC cartridges installed in Slot 2 connectors Includes connectors for six VRM 8 3 compliant plug in voltage regulator modules VR Ms Main memory Single plug in module containing 16 dual in line memory module DIMM sockets for up to 4 GB of extended data output EDO dynamic random access memory DRAM Installed 256 MB 4 GB of EDO error correcting code ECC random access memory RAM Video memory Installed 2 MB of video memory PCI bus es PCl A Three expansion connectors PCl B Four expansion connectors one shared with the ISA slot ISA bus One expansion slot for expansion boards shared with a PCI B slot Server management Thermal voltage monitoring and error handling Front panel controls and indicator light emitting diodes LEDs Graphics Integrated onboard Cirrus Logic GD5480 super video graphics array SVGA controller SCSI Two embedded small computer systems interf
104. ectrical Fast Transient EN61000 3 2 Limit for Harmonic Current Emissions International CISPR 22 Class A J apan VCCI Class A CISPR 22 A limit Maintaining and Troubleshooting the Gateway ALR 9200 FCC Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to FCC CFR 47 Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help e Use shielded I O cables when operating this equipment G M The Federal Communications Commission warns users that changes
105. ed at addresses 00000h to 9FFFFh the first 1 MB e Extended memory begins at address 0100000h 1 MB and extends to FFFFFFFFh 4 GB which is the limit of supported addressable memory The top of physical memory is a maximum of 4 GB to FFFFFFFFh Memory holes can be configured in Setup or the SSU and are used by some legacy ISA boards If you do not need to set up a memory hole for an ISA expansion board leave the memory in a contiguous state for optimal performance 24 Maintaining and Troubleshooting the Gateway ALR 9200 Server Memory Configuration BIOS automatically detects sizes and initializes the memory array depending on the type size and speed of the installed DIMMs and reports memory size and allocation to the system via configuration registers In a4 GB configuration a small part of memory typically 32 MB is not remapped above 4 GB If your OS does not support more than 4 GB of physical memory this small part of the memory is effectively lost Table 3 Sample DIMM Component Combinations Bank A Bank B Bank C Bank D Total slots J1 4 slotsJ5 8 slotsJ9 12 slots 13 16 Memory 4x64 256 MB 4x64 4x32 384 MB 4x64 4x32 4x32 512 MB 4x64 4x64 512 MB 4x64 4x64 4x32 4x32 768 MB 4x64 4x64 4x64 4x64 1024 MB 4x128 4x64 4x32 4x32 1024 MB 4x128 4x128 4x64 4x64 1536 MB 4x128 4x128 4x128 4x128 2048 MB 4x256 4x128 4x64 4x64 2048 MB 4x256 4x256 4x128 4x128 3072 MB 4x256 4x256 4
106. eeseesseessreessreressrresresesses 177 System VO Address eSis E 178 Memory Mapivessscsesessevesdsccs ciaseastaces eperera eo SER AT TEAS 181 Interrupts a haa E A TR AEAEE ASES 182 Vid o Modessa iito a a eases 183 DMA Usan niire e e ERE E 187 Appendix B Regulatory Compliance Statements 00 189 Electromagnetic Compatibility ce eeeseseseeeeeeeeeteeeeseseaeseneeees 190 PCC NOUCE initier iai aaa e bite ua E A A e a a 191 Industry Canada N tic cecene 192 CENOU iiss naana a a a a ddacute 192 VECI NOUCE orinn ei EE een A dela Sa A e 193 Australia New Zealand Notice ssseseeeeseeeeeseseesessisesresrssrersrresresesees 193 Declaration of the Manufacturer or Importet s seseeseseeseeeeeenreeeseee 194 Safety Compliance s i etieaseasesttsssssstcties seaverttigeseuitets de setsbitened anar r Eai 194 UV Ne i nairctamnn narai a a iaaa eiia 195 Contents v vi Maintaining and Troubleshooting the Gateway ALR 9200 Server Preface Contents About This Guide cccccceccecccseessesesssesseseees viii Conventions Used in This Guide cccccceee ix x Important Safety Instructions sssssssseseeeeeseesesess About This Guide This document provides step by step installation instructions along with detailed illustrations to help maintain the hardware components and peripherals of the computer Chapter 1 System Access provides instructions on opening and closing the case Chapter 2
107. eeteeeeteeeesceeaeeees 7 Closing the Subchassis and Electronics Bay 7 Installing the Access Covet cccseseeeteeeeees 8 Installing the Front Door 0 eeeeeeeeeeees 8 Static Electricity Precautions Static Electricity Preventions WEAR A GROUNDING WRIST STRAP available at most electronic stores Turn off the system power Touch the back of the power supply fan located on the back of the case UNPLUG ALL CORDS FROM WALL OUTLET Remove the system case cover Yew a Static Electricity Precautions Avoid static causing surfaces such as plastic and styrofoam in your work area Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside provides antistatic protection Always hold cards by their edges and their metal mounting bracket Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface 2 Maintaining and Troubleshooting the Gateway ALR 9200 Server Opening the System Depending on your purpose you may need to remove the access cover or both the access cover and the bezel You may also need to open the subchassis or the electronics bay to reach certain components Follow the v instructions specific to the item you wish to remove or open as indicated in Power the system off and each section disconnect all power cords
108. en writes the configuration information to flash memory The configuration values in flash memory take effect when you boot the server POST checks the values against the actual hardware configuration if the values do not agree POST generates an error message You must then run the SSU to specify the correct configuration before the server boots The SSU always includes a checksum with the configuration data so the BIOS can detect any potential data corruption before the actual hardware configuration takes place What You Need to Do You must run the SSU from a set of DOS diskettes You must follow the instructions in the included README TXT file to prepare the diskettes If your diskette drive is disabled or improperly configured you must use the flash resident Setup utility to enable it so you can use the SSU If necessary disable the drive after exiting the SSU Information entered using the SSU overrides any entered using Setup 106 Maintaining and Troubleshooting the Gateway ALR 9200 Server Running the SSU The SSU can be run either locally directly on the server you are configuring or remotely on a workstation connected to the server you are configuring through the network Running the SSU Locally Running the SSU BAT file starts the SSU If the server boots directly from the SSU media the SSU BAT file runs automatically If the server boots from different media the SSU can be started manually or by another applicat
109. er passwords e Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset and power switches e Activate a hot key combination to enter secure mode quickly e Disable writing to the diskette drive when secure mode is set 26 Maintaining and Troubleshooting the Gateway ALR 9200 Server Using Passwords If you set and enable a user password but not an administrator password enter the user password to boot the system and run the SSU If you set and enable both a user and an administrator password e Enter either one to boot the server and enable the keyboard and mouse e Enter the administrator password to access the SSU or BIOS Setup to change the system configuration Secure Mode Configure and enable the secure boot mode by using the SSU When secure mode is in effect you e Can boot the system and run the OS but you must enter the user password to use the keyboard or mouse e Cannot turn off system power or reset the system from the front panel switches Secure mode has no effect on functions enabled via the Server Manager Module or power control via the real time clock RTC Taking the system out of secure mode does not change the state of system power That is if you press and release the power switch while secure mode is in effect the system will not power off when secure mode is later removed However if the front panel power switch remains depressed when secure mode is removed
110. erves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnykKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TeleP ath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Solo green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR All Rights Reserved 9401 J eronimo Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ALR The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions ALR may improve and or change products descri
111. essage at Reminder Daily boot Weekly Monthly Secure Mode Timer Disabled Defines the period of keyboard or PS 2 mouse 1 2 5 10 inactivity specified for secure mode to activate A or 20 min password is required for secure mode to lor2hr function This field cannot be enabled unless at least one password is enabled Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 18 Security Menu Continued Field Options Description Secure Mode Hot Defines the key assigned to invoke the secure Key CTRL ALT TA B Z mode feature You cannot enable this field 0 9 unless at least one password is enabled Disable this field by entering a new key followed by a backspace or by pressing the DELETE key Secure Mode Boot Disabled Causes the system to boot in secure mode You Enabled must enter a password to unlock the system You cannot enable this field unless at least one password is enabled Video Blanking Disabled Blanks the video when secure mode is activated Enabled You must enter a password to unlock the system You cannot enable this field unless at least one password is enabled Floppy Write Disabled When secure mode is activated this field write Protect Enabled protects the diskette drive You must enter a password to reenable diskette writes You cannot enable this field unless at least one password is enabled Server Menu The server menu contains three fields that allo
112. essor 33 8 Pull the two tabs attached to the single edge contact SEC cartridge visible after you remove the bracket C in Figure 6 straight away from the system board As you do the cartridge disengages from the connector on the system board Tab on SEC cartridge Retention module guide rails SEC cartridge Ah CS ae T Ay Retention module guide rails Tab on SEC cartridge Processor heat sink Figure 6 Removing a Processor 9 Slide the SEC cartridge straight away from the system board out of the retention module Put it on a piece of conductive foam and store it in an antistatic package 10 Remove the replacement processor cartridge from its protective wrapping 11 Orient the SEC cartridge so that the heat sink faces away from the center of the system board If you are installing a termination card assembly orient it so that the side with the label faces toward the center of the system board 34 Maintaining and Troubleshooting the Gateway ALR 9200 Server 12 With the tabs at the top of the SEC cartridge completely open pulled outward away from the center of the cartridge C in Figure 7 slide the cartridge into the guide rails of the retention module B in Figure 7 When done properly the triangular ends of the tabs with two round pegs on each fit into the entrance to the guide rails SEC cartridge a
113. ette drive as your primary boot device Save those settings and exit the BIOS Setup The server will boot from the diskette drive and display a menu of options Follow the instructions in the menu to start the SSU 3 When the SSU title appears on the screen press ENTER to continue 4 The mouse driver loads if it is available press ENTER to continue This message appears Please wait while the Application Framework loads When the main window of the SSU appears Figure 30 you can customize the user interface UD before continuing See Customizing the SSU on page 109 108 Maintaining and Troubleshooting the Gateway ALR 9200 Server Available Tasks MBA Boot Devices PHA Security SEL SEL Manager FRU EPI hananar Task Description The RCA provides support to configure system resources such as memory I 0 ports and DMA channels It also allows the reservation of resources for legacy ISA adapters and interrupt configuration PCI adapters Preferences Color Language Other ESE ES Baz system Setup Utility Figure 30 SSU Main Window Customizing the SSU You can customize the UI according to your preferences The AF sets these preferences and saves them in the AFINI file so that they take effect the next time you start the SSU Use these four user customizable settings e Color lets you change the default colors associated with different items on the screen to predefined
114. etup 83 Setup field PCI devices 89 Messaage Timeout Multiplier Setup overtemperature monitoring 16 field 95 overvoltage monitoring 16 204 Maintaining and Troubleshooting the Gateway ALR 9200 Server Parallel Port connector 19 Setup field 90 password administrator changing in the SSU 116 clearing in the SSU 116 setting in the SSU 116 Administrator Password is Setup field 92 adminsitrator 28 both user and administrator passwords set 27 clearing by jumper 75 EMP Password 133 only user password set 27 Password on Boot Setup field 92 Set Administrator Password Setup field 92 Set User Password Setup field 92 system access control 29 user changing in the SSU 116 clearing in the SSU 116 setting in the SSU 116 User Password is Setup field 92 using 27 PCI Device Embedded SCSI Setup field 88 Setup menu 88 PCI Devices Setup field 89 Setup menu 89 peripheral component interconnect see PCI phonebook EMP Console 140 Plug and Play OS Setup field 87 port TO 10 keyboard 19 mouse 19 USB 20 video 18 Port 80h codes 170 POST codes 170 173 messages 170 173 monitoring 163 using 127 power auxiliary power connector 22 configuration of modules 65 disabling power button 28 hot swapping modules 65 installing a power supply module 67 Password Clear jumper 14 75 Password on Boot Setup field 92 installing fan in power supply Pause Before Boot Setup field 88 bay 57 PCDiagnostics using 163 light does not light 16
115. evice Description 1 Diskette drive Attempts to boot from drive A 2 Removable devices Attempts to boot from a removable media device 3 Hard drive Attempts to boot from a hard drive 4 ATAPI CD ROM drive Attempts to boot from an ATAPI CD ROM drive Hard Drive Submenu The hard drive submenu allows you to set the priority of the hard drives in respect to the boot sequence For options on this menu use the up or down arrow keys to select a device Press the or keys to move the device higher or lower in the boot priority list Table 24 shows the manner in which the drives are displayed Table 24 Hard Drive Submenu Boot Sequence Option Description 1 Drive 1 or actual drive string N A 2 Other bootable drives additional Covers all the boot devices that are not reported to entries for each drive that has a the system BIOS through the BIOS boot specification PnP header mechanism 96 Maintaining and Troubleshooting the Gateway ALR 9200 Server Exit Menu The exit menu provides four commands Select an option using the up or down arrow keys Press ENTER to run the option Pressing Esc does not exit this menu You must select one of the items from the menu or menu bar to exit Table 25 lists the options available and their functions Table 25 Exit Menu Command Options Command Description Exit Saving Changes Exits after writing all modified Setup item values to NVRAM Exi
116. g of the server when the operating system is not operational Provides a system level view of the server I O devices When to Run the SSU The SSU is a DOS based utility that supports extended system configuration operations for onboard resources and expansion cards Use the SSU when you need to Add and remove boards affecting the assignment of resources ports memory IRQs DMA Modify the server boot device order or security settings Change the server configuration settings Save the server configuration View or clear the system event log SEL View FRU information View the SDR table If you install or remove an ISA expansion card you must run the SSU to reconfigure the server Running the SSU is optional for PCI and Plug and Play ISA expansion cards Using the System Setup Utility 105 The SSU is PCI aware and complies with the ISA Plug and Play specification it works with any compliant configuration CFG files supplied by the peripheral device manufacturer The system board comes with a CFG file describing the characteristics of the board and the system resources it requires The configuration registers on PCI and ISA Plug and Play expansion cards contain the same type of information in a CFG file Some ISA boards also come with a CFG file The SSU uses the information provided by CFG files configuration registers flash memory and the information that you enter to specify a system configuration The SSU th
117. h applications 169 security features 28 trouble with new 160 solving problems 159 162 speaker connector 14 special display items in Setup 84 specific problems bootable CD_ROM is not detected 169 CD ROM activity light does not light 168 characters are distorted or incorrect 166 diskette drive activity light does not light 167 hard disk activity light does not light 168 network problems 168 no beep codes 165 no characters appear onscreen 165 PCI installation tips 168 power light does not light 164 problems with applications 169 system cooling fans do not rotate properly 166 troubleshooting 164 specifications environmental 177 system 176 SSU access control 28 adding an ISA board 114 changing the administrator password 116 changing the user password 116 clearing the administrator password 116 clearing the user password 116 customizing 109 defining an ISA board 113 editing resources 115 exiting 124 FRU Manager Add in 122 how to run 106 introduction 104 launching a task 111 modifying resources 114 Multiboot Options Add in 115 RCA Window 112 removing an ISA board 114 resource usage 115 running locally 107 running remotely 107 SDR Manager Add in 120 Security Add in 116 security options 117 SEL Viewer Add in 118 setting security 26 setting the administrator password 116 setting the user password 116 starting 108 using 105 using the RCA window 112 when to use 81 105 standard VGA modes supported 183 starting Setup 8
118. he Gateway ALR 9200 Server 16 bytes The data on each line are followed by the same data in ASCII format nonprintable characters ch lt 32 Il ch gt 126 are substituted by a period Example To display the SDR area type frusdr d sdr and press ENTER Using a Specified CFG File The utility can be run with the command line parameter of cfg filename cfg The filename can be any DOS accepted eight character filename string The utility loads the specified CFG file and uses the entries in that file to probe the hardware and to select the proper SDRs to load into nonvolatile storage Displaying the Utility Title and Version The utility displays its title FRU amp SDR Load Utility Version 2 0 Revision X XX where X XX is the revision number for the utility Configuration File The configuration file is in ASCII text The utility executes commands formed by the strings present in the configuration file These commands cause the utility to run tasks needed to load the proper SDRs into the nonvolatile storage of the BMC and possibly generic FRU devices Some of the commands may be interactive and require you to make a choice Prompting for Product Level FRU Information Through the use of a configuration file the utility might prompt you for FRU information FRU and SDR Load Utility 149 Filtering Records From the SDR File The MASTER SDR file has all the possible SDRs for the system These records might need to
119. he Gateway ALR 9200 Server e Have any of the fan motors stopped use the server management subsystem to check the fan status e Are the fan power connectors properly connected to the system board e Is the cable from the front panel board connected to the system board e Are the power supply cables properly connected to the system board e Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong way If the switches and connections are correct and AC power is available at the wall outlet contact Technical Support for assistance Diskette Drive Activity Light Does Not Light Check the following e Are the diskette drive power and signal cables properly installed e Are all relevant switches and jumpers on the diskette drive set correctly e Is the diskette drive properly configured e Is the diskette drive activity light always on If so the signal cable may be plugged in incorrectly If you are using the onboard diskette controller use the SSU to make sure that Onboard Floppy is set to Enabled If you are using an add in diskette controller make sure that Onboard Floppy is set to Disabled To run the SSU see Using the System Setup Utility on page 105 If the problem persists there may be a problem with the diskette drive system board or drive signal cable Contact your service representative or authorized dealer for assistance Solvi
120. he USB port also provides hot swap capability and dynamic resource allocation for all peripherals attached to it with data transfer rates of up to 12 Mbps USB drivers are provided as a part of most major operating systems and should require no special procedures for implementation or use Processors and Related Connectors VRM Connectors P Q R S T U In this system each processor must have one VRM to adjust the voltage supplied to the processor core and one to adjust the voltage supplied to the second level cache in the SEC cartridge The first VRM is dedicated to a single processor and provides the correct power to the processor core The second VRM provides power to the integrated second level cache and can support the cache on two SEC cartridges Therefore each processor requires 1 5 VRMs See Table 2 for the allowed processor and VRM configurations Table 2 Processors and VRMs Processor VRM VRM Function Installed Installed Processor 1 VRM 1 Powers the processor core for processor 1 VRM 2 Powers the second level cache for processors 1 and 2 Processor 2 VRM 3 Powers the processor core for processor 2 Processor 3 VRM 4 Powers the processor core for processor 3 VRM 5 Powers the second level cache for processors 3 and 4 Processor 4 VRM 6 Powers the processor core for processor 4 20 Maintaining and Troubleshooting the Gateway ALR 9200 Server Processor Slots V X Y AB Each Pentium II Xeo
121. he selections listed in Table 13 on the Advanced Menu itself Refer to PCI Configuration Submenu on page 88 I O Device Configuration Submenu on page 89 and Advanced Chipset Control Submenu on page 91 for information on the three other selections that appear on the Advanced Menu Table 13 Advanced Menu Field Options Description Plug and Play OS No Select Yes if you are booting a Plug and Play Yes capable operating system Reset Configuration No Select Yes if you want to clear the system Data Yes configuration data during the next boot The system automatically resets to No during the next boot PCI Configuration N A Enters submenu I O Device Configuration N A Enters submenu Use Multiprocessor 1 1 Selects the version of the multiprocessor Specification 1 4 specification to use Some operating systems require version 1 1 for compatibility reasons Setup Menus 87 88 Table 13 Advanced Menu Continued Field Options Description Large Disk Access Mode LBA Applies to IDE drives only refers to the method CHS used to access the drive Most operating systems use logical block addressing LBA some use cylinder head sector CHS To verify the correct method consult the operating system documentation Pause Before Boot Enabled Enables a five second pause before booting the Disabled operating system Advanced Chipset N A Enters submenu Control PC
122. he speaker to beep twice as the message appears POST Codes and Countdown Codes The BIOS indicates the current testing phase during POST after the video adapter has been successfully initialized by outputting a 2 digit hex code to TO location 80h If a port 80h ISA POST board is installed it displays the 2 digit code on a pair of hex display LEDs Hex codes and their meanings are listed in Table 34 Table 34 Port 80h Codes and Beep Codes Port 80 Beep Error Descriptions Codes Codes 02 Verify Real Mode 04 Get processor type 06 Initialize system hardware 08 Initialize chipset registers with initial POST values 09 Set in POST flag 0A Initialize processor registers 0B Enable processor cache OC Initialize caches to initial POST values OE Initialize 1 0 OF Initialize the local bus IDE 10 Initialize Power Management 11 Load alternate registers with initial POST values new 12 Restore processor control word during warm boot 14 Initialize keyboard controller 16 1 2 2 3 BIOS ROM checksum 18 8254 timer initialization 1A 8237 DMA controller initialization 1C Reset Programmable Interrupt Controller 20 1 3 1 1 Test DRAM refresh 22 1 3 1 3 Test 8742 Keyboard Controller 24 Set ES segment register to 4GB 28 1 3 3 1 Autosize DRAM 2A Clear 512K base RAM Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 34 Port 80h Codes and Beep
123. ideo Modes The CL GD5480 integrated video controller provides all standard IBM VGA modes With 2 MB of SGRAM standard the system supports special Cirrus Logic extended modes Table 40 and Table 41 list the standard and extended modes that this implementation supports including the number of colors and palette size e g 16 colors out of 256 K colors resolution pixel frequency and scan frequencies Table 40 Standard VGA Modes Colors Pixel Horiz Vert Mode Bits Palette Freq Freq Freq in Hex Pixel Size Resolution MHz kHz Hz 0 1 4 16 256K 360 X 400 14 31 5 70 2 3 4 16 256K 720 X 400 28 31 5 70 4 5 4 4 256K 320 X 200 12 5 315 70 6 4 2 256K 640 X 200 25 315 70 7 4 Mono 720 X 400 28 315 70 D 4 16 256K 320 X 200 12 5 315 70 E 4 16 256K 640 X 200 25 315 70 F 4 Mono 640 X 350 25 315 70 10 4 16 256K 640 X 350 25 315 70 11 4 2 256K 640 X 480 25 31 5 60 12 4 16 256K 640 X 480 25 31 5 60 12 4 16 256K 640 X 480 31 5 37 5 75 13 8 256 256K 320 X 200 12 5 31 5 70 Table 41 Extended VGA Modes Colors Pixel Horiz Vert Memory Mode Bits Palette Freq Freq Freq in Hex Pixel Size Resolution MHz kHz Hz 58 64 l8 16 256K 800 X 600 36 35 2 56 1MB 58 6A l8 16 256K 800 X 600 40 37 8 60 1MB 58 6A l8 16 256K 800 X 600 50 48 1 72 1MB 58 6A l8 16 256K 800 X 600 49 5 46
124. ile e Displays the FRU information e Updates the EEPROM associated with the system board management controller BMC that holds the SDR and FRU area e Updates the DMI FRU area located in the BIOS nonvolatile storage device e Generically handles FRU devices that might not be associated with the BMC When to Run the FRUSDR Load Utility You should run the FRUSDR load utility each time you upgrade or replace the hardware in your server excluding expansion cards hard drives and RAM For example if you replace an array of fans you need to run the utility It programs the sensors that need to be monitored for server management Because the utility must be reloaded to properly initialize the sensors after programming turn the server off and remove the AC power cords from the server Wait approximately 30 seconds then reconnect the power cords and turn on the server What You Need to Do You must run the utility from diskettes provided with the server and you must follow the instructions in the included README TXT file If the diskette drive is disabled or improperly configured you must use BIOS Setup to enable it If necessary you can disable the drive after you are done with the FRUSDR utility FRU and SDR Load Utility 145 How You Use the FRUSDR Load Utility The utility e Is compatible with ROM DOS Ver 6 22 MS DOS Ver 6 22 and later versions e Accepts CFG SDR and FRU load files the executable file for the
125. in one of the primary PCI slots e The software shipped with the server includes video drivers for use with Windows NT e Por other operating systems see the operating system instructions for installing device drivers Installing Software and Drivers 77 78 Maintaining and Troubleshooting the Gateway ALR 9200 Server BIOS Setup Contents Jntrod ction ssn n a 80 Using BIOS Setup ieten a i a 81 Record Your Setup Settings ese 81 If You Cannot Access Setup ceeeceeeees 82 Starting Setup ccccccsscescseeseseeeceneeeeeeeeees 82 Settip Menus 5 seis kawaii nae haces 83 Setup Key Commands ceeccseeteeeeseeeees 84 Special Display Items cceeeeeseeeceeeeeees 84 Main Menu sacie eecceeeeseeceeceeeeeeeeeeeeneeeaeneees 85 Advanced Menu cccccceceeccessseeseseneeeeeeeeenees 87 Security Menus ra sinees 92 server Mensona na 93 Boot MEMU serietan sens et ean ierst 95 EX Mem ornoga nania a 97 Upgrading the BIOS 20 0 ecseencteeeteeseteeeeeneeees 98 Preparing for the Upgrade 98 Upgrading the BIOS eeeceseeeesereeeeteees 100 Recovering the BIOS 2 0 ccccseeeeeeeeeeeees 101 Changing the BIOS Language 101 80 Introduction This chapter describes the BIOS Setup utility The following chapters describe the power on self test POST and other utilities for configuring and managing the server These utilities are e POST described in Chapter 7 Other Utilities on page 125 POST check
126. inders 86 diskette check 95 diskette controller 90 diskette write protect 93 DMA Channel parallel port 90 Enable Master PCI device embedded SCSI 88 Enable Master PCI devices 89 Enabled Host Bus Error 94 Exit Discarding Changes 97 Exit Saving Changes 97 Extended RAM Step 91 Fixed Disk Boot Sector 92 Floppy Check 95 Floppy disk controller 90 Floppy Write Protect 93 Flow Control 95 Hard Disk Pre delay 85 Hard Drive 95 Heads 86 I O Device Configuration 87 Interrupt parallel port 90 Interrupt serial port A 89 Interrupt serial port B 90 IRQ 94 ISA Expansion Aliasing 91 Key Click 87 Keyboard auto repeat delay 87 Keyboard auto repeat rate 87 Keyboard Features 85 L2 Cache 91 Language 85 Large Disk Access Mode 88 Latency Timer PCI device embedded SCSI 88 Latency Timer PCI devices 89 LBA Mode Control 86 Legacy Diskette A 85 Legacy Diskette B 85 Load Custom Defaults 97 Load Setup Defaults 97 Maximum Capacity 86 Maximum Number of 120 Drives 95 Memory Scrubbing 91 Message Timeout Multiplier 95 Mode parallel port 90 Mode serial port B 90 Multi boot Support 95 Multi Sector Transfers 86 Num Lock 87 Option ROM Scan PCI device embedded SCSI 88 Option ROM Scan PCI devices 89 Parallel Port 90 Password on Boot 92 Pause Before Boot 88 PCI Configuration 87 PCI Device Embedded SCSI 88 PCI Devices 89 Plug and Play OS 87 Primary Master 85 Primary Slave 85 Processor Retest 93 PS 2 Mouse 90
127. ing national AU deviations This system may include more than one power supply You must disconnect all power supplies before servicing 194 Maintaining and Troubleshooting the Gateway ALR 9200 Index Numerics 3 5 inch drive diskette installing 47 diskette removing 45 diskette replacing 47 SCSI hot swapping 56 32 Bit I O Setup field 86 4 way interleaving memory 23 5 25 inch drive installing 4 49 removing 52 A about this guide viii access cover installing 8 removing 3 replacing 8 Access Modes EMP Console 134 accessing Setup 82 adapter card installing 63 removing 64 add in board installing 63 removing 64 adding an ISA board in the SSU 114 Address Bit Permuting Setup field 91 addresses I O 178 addressing memory 24 Administrator Password is Setup field 92 administrator password access 27 Advanced Chipset Control Setup field 88 Setup menu 91 advanced menu Setup menu 87 Assert NMI on AERR Setup field 94 Assert NMI on BERR Setup field 94 Assert NMI on PERR Setup field 94 Assert NMI on SERR Setup field 94 B Base I O Address Setup field diskette controller 90 floppy disk controller 90 parallel port 90 serial port A 89 serial port B 90 base memory 24 Base RAM Step Setup field 91 basic input output system see BIOS battery replacing 68 system 15 troubleshooting replacement 69 Baud Rate EMP Console 134 Setup field 95 beep codes flash update recovery 76 system 170 whe
128. ion When the utility starts in the local execution mode the default mode the SSU accepts input from the keyboard and or mouse The SSU provides a VGA based GUI on the primary monitor The SSU runs from writable nonwritable removable and nonremovable media If the SSU is run from nonwritable media user preference settings like screen colors cannot be saved The SSU supports the ROM DOS V6 22 operating system It can run on other ROM DOS compatible operating systems but they are not supported The SSU will not operate from a DOS window running under an operating system like Windows Running the SSU Remotely To run the SSU remotely you must invoke the SSU BAT file with the t switch and redirect the text mode output via BIOS console redirect See Console Redirection Submenu on page 94 for instructions on setting up the remote console Running the SSU 107 Starting the SSU The SSU is acollection of task oriented modules plugged into a common framework called the Application Framework AF The AF provides a launching point for individual tasks and a location for setting customization information To Start the SSU 1 Turn on the video monitor and the system 2 Start the SSU by inserting the bootable SSU diskette into drive A Press the reset button or CTRL ALT DEL to reboot When prompted to do so press F2 to enter the BIOS Setup From the boot menu select the Boot Device Priority option Select disk
129. ion until you close the task window To Launch a Task e Inthe SSU Main window double click on the task name under Available Tasks to display the main window for that task OR e Highlight the task name and click OK OR e Use the tab and arrow keys to highlight the desired button and press the spacebar or ENTER Launching a Task 111 112 Resource Configuration Add in Window The resource configuration add in RCA window provides three major functions e Creates representations of devices that cannot be discovered by the system ISA boards e Modifies the contents of the system by adding and removing devices e Modifies the resources used by devices Using the RCA Window You can use the RCA window to define or add an ISA board by clicking on the appropriate button To remove an ISA board highlight the board in the Devices section of the screen before clicking on the button You can add only as many ISA boards as there are ISA slots available To Use the RCA Window 1 From the SSU main window launch the RCA by selecting the Resources task under the RCA heading in the task box 2 When the RCA window appears it displays messages similar to the following Baseboard System Board PCI Card Bus 00 dev 00 Host Processor Bridge PCI Card Bus 00 dev 0D Multifunction Controller PCI Card Bus 00 dev OF Ethernet Controller PCI Card Bus 00 dev 12 Multifunction Controller PCI Card Bus 00 dev 14
130. l of all tests in this product e The program called Testview uses a simple DOS based menu system e The program called T EXE is not for Windows or DOS you can access it at the command line prompt without having a hard drive installed e The README TXT file for diagnostics tells how to install the program Monitoring POST See Power on Self Test on page 127 for more information about the POST utility and its functions Verifying Proper Operation of Key System Lights As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity light should turn on briefly Check for the following e Does the diskette drive activity light turn on briefly If not see Diskette Drive Activity Light Does Not Light on page 167 e Ifa second diskette drive is installed does its activity light turn on briefly If not see Diskette Drive Activity Light Does Not Light on page 167 e If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity light on the control panel turn on briefly If not see Hard Disk Drive Activity Light Does Not Light on page 168 M The diagnostic package contains many optional tests that should be used only by a user with advanced technical knowledge Inadvertent actions could be damaging such as running a hard drive write test on a hard disk All
131. lly slide the bad drive forward out of the bay Place the drive on an antistatic surface Position the new plastic carrier and drive assembly so that it engages the bay guide rails Push the drive into the bay To engage the latch the carrier handle should be approximately at a 45 angle from the vertical front of the chassis As you push the drive into the bay the two rounded notches in the carrier handle Figure 22 slide onto the two round pegs inside the drive bay When they engage push the handle straight up to lock the notches onto the pegs and press the rounded tab on the right of the carrier to the left until it clears the edge of the bay and snaps into place Peg inside drive bay Notch on carrier handle Carrier handle Figure 22 Installing a New Drive Close the metal door and secure it to the chassis with the plastic latch For security and to prevent unauthorized access to the bays insert a padlock through the metal loop protruding through the door Close the front system door Installing Fans for High Power Drives If the SCSI drives you use have a power rating in excess of 15 watts install three additional system fans two in the front fan bay and one in the upper power supply bay Purchase the additional fans through normal channels Installing Hardware 57 Installing a Fan in the Power Supply Bay This procedure describes installation of a fan in the third power supply mod
132. lude even the best scanners available Hence there is no absolute guarantee of virus immunity on any product If you think you have received an infected product from us please contact Technical Support Our staff will assist you in correcting the problem Computer Virus Notice 157 158 Troubleshooting Checklist Before turning on the system make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on and the circuit breaker is set The voltage selection switch on the system power supply reflects the proper voltage Verifying the Configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings see BIOS Setup on page 79 for complete instructions Troubleshooting Guidelines As you troubleshoot your system keep the following guidelines in mind Never remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored energy within the monitor s components can offer a painful or harmful experience If a peripheral such as the keyboard mouse drive or printer does not appear to work verify that all connections are secure If an error message displays on the screen write it down word for
133. mat Output Text Saves FRU data in verbose format Output Binary Saves FRU data in binary format Help About Displays FRU Manager version information Field Replaceable Unit Manager Add In 123 Exiting the SSU Exiting the SSU causes all windows to close To Exit the SSU 1 Exit the SSU by opening the file menu in the SSU Main window 2 Click Exit or Highlight Exit and press ENTER 124 Maintaining and Troubleshooting the Gateway ALR 9200 Server Other Utilities Contents Introductions cnni 126 Power on Self Test s seesseeseeeeeeesereressreeesreesee 127 Emergency Management Port Console 129 How the EMP Console Works 130 EMP Console Requirements ceeee 132 Setting Up the Server for the EMP 133 Main EMP Console Window sceee 134 Server Control Operations 0 0 136 Phonebook ss ssa ei sieiteds elias ate nacht 140 Management Plug ins 00 0 eee eeeeeeeeeeeees 141 FRU and SDR Load Utility eereneenees 145 When to Run the FRUSDR Load Utility 145 What You Need to Do eeeeeeeeeeeeees 145 How You Use the FRUSDR Load Utility 146 Cleaning Up and Exiting eee 150 Using the Firmware Update Utility 151 Running the Firmware Update Utility 151 Using the Symbios SCSI Utility oe 152 Running the SCSI Utility 0 eee 152 126 Introduction This chapter describes the Power on Self Test POST and system configu
134. ment e SDR SEL timestamp clock e System board field replaceable unit FRU information interface e System management watchdog timer e Periodic system management interrupt SMD timer e Front panel non maskable interrupt NMI handling e Event receiver e ISA host and IPMB interface management e Secure mode control front panel lock unlock initiation and video blank and diskette write protect monitoring and control e Sensor event initialization agent e Wake on LAN via Magic Packet support e ACPI Support e Emergency Management Port EMP support System Board Connectors 17 ICMB Connector The intelligent chassis management bus ICMB connector allows the connection of a system management component to monitor the chassis characteristics including temperature voltages intrusion detection and fan speeds SMBus Connector GG This connector supports an SMBus card that provides system management functions F16 Expansion Connector HH The F16 expansion connector allows you to connect a component to the F16 bus which communicates between the memory and I O controller MIOC and the PCI expansion bridge PXB External IPMB connector J This connector allows you to connect an external device to the IPMB to help determine the cause of a system failure from a remote terminal SMM connector KK The SMM connector allows you to connect a system management module to the system board to monitor the system a
135. n processor is packaged in a SEC cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache the secondary L2 cache a thermal plate and a back cover The processor implements MMX technology and maintains full backward compatibility with the 8086 80286 Inte1386 Inte1486 Pentium and Pentium Pro processors Each SEC cartridge connects to the system board through a Slot 2 edge connector The cartridge is secured by a retention bracket attached to the system board Depending on configuration the server has one to four processors The processor external interface is multiprocessor MP ready and operates at 100 MHz The processor contains a local advanced programmable interrupt controller APIC for interrupt handling in MP and uniprocessor UP environments The system SMP design supports up to four processors and is Intel MP Specification v1 1 and 1 4 compliant The second level cache is located inside the SEC cartridge The cache includes burst pipelined synchronous static RAM BSRAM and is offered in 512 KB 1 MB and 2 MB configurations with ECC that operates at the full core clock rate Each processor cartridge requires two VRMs to provide power to the processor core and the second level cache respectively The full details of the installation of processors and VRMs are provided in VRM Connectors PQ R S T U on page 20 Power Connectors There are several power con
136. n NMI ona SERR SERR Enabled Enabled Host Bus Disabled Enables host single bit errors SBEs and multiple Error Enabled bit errors MBEs Console Redirection Submenu The console redirection submenu provides four fields that allow you to control the redirection of system management data to a remote console Table 21 lists the fields and the options for each Table 21 Console Redirection Submenu Field Options Description COM Port Disabled When enabled console redirection uses the I O Address 3F8 port specified 2F8 When disabled console redirection is 3E8 completely disabled IRQ None 3 or 4 When console redirection is enabled this field displays the IRQ assigned based on the address chosen in the COM Port Address field 94 Maintaining and Troubleshooting the Gateway ALR 9200 Server Table 21 Console Redirection Submenu Continued Field Options Description Baud Rate 9600 When console redirection is enabled this field 19 2k selects the baud rate 38 4k When the Emergency Management Port EMP 115 2k shares the COM port as console redirection the baud rate must be set to 19 2k to match the EMP baud rate unless you use the autobaud feature Flow Control No flow control None disallows flow control CTS RTS CTS RTS is hardware flow control XON XOFF XON XOFF is software flow control CTS RTS CD CTS RTS CD is hardware plus carrier detect flow control Boot Menu The b
137. n there are none 165 bezel installing 8 opening 4 replacing 8 BIOS 32 Bit I O field 86 accessing Setup 82 Address Bit Permuting field 91 Administrator Password is field 92 Advanced Chipset Control field 88 advanced chipset control menu 91 advanced menu 87 Assert NMI on AERR field 94 Assert NMI on BERR 94 Index 195 Assert NMI on PERR field 94 Assert NMI on SERR field 94 Base I O Address field diskette controller 90 Base I O Address field floppy disk controller 90 Base I O Address field parallel port 90 Base I O Address field serial port A 89 Base I O Address field serial port B 90 Base RAM Step 91 Baud Rate field 95 Boot Device Priority field 95 boot device priority menu 96 boot menu 95 changing the language 101 Clear Event Logging field 94 COM Port Address field 94 Console Redirection field 93 console redirection menu 94 creating upgrade diskette 99 Cylinders field 86 diskette controller field 90 diskette write protect field 93 DMA Channel field parallel port 90 Enable Master field PCI device embedded SCSI 88 Enable Master field PCI devices 89 Enabled Host Bus Error field 94 Exit Discarding Changes field 97 exit menu 97 Exit Saving Changes field 97 Extended RAM Step field 91 Fixed Disk Boot Sector field 92 Floppy Check field 95 Floppy disk controller field 90 floppy disk drive A 85 floppy disk drive B 85 Maintaining and Troubleshooting the Gateway ALR 9200 Server
138. n to reduce the number of processors in your system then you must replace a processor with a termination board assembly Introduction This chapter provides step by step instruction for installing removing or replacing several system components Only authorized service personnel should perform these procedures Follow all standard safety and ESD precautions when servicing the server See Static Electricity Precautions on page 2 for more information on ESD precautions Opening the System on page 3 provides detailed instructions for opening the system All procedures in this chapter assume that any necessary access covers have been removed and that the subchassis and electronics bays have been removed if necessary Replacing the Processor The system is compatible with Intel Pentium II Xeon processors You can either upgrade the existing Pentium II Xeon processor or install up to three more processors of the same speed and cache size as the first processor When replacing a processor order a Pentium II Xeon processor upgrade kit The kit includes the Pentium II Xeon processor a heat sink and latches It is critical that a heat sink be installed on each processor The Pentium H Xeon processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor in the system provides all necessary cooling for the processor For the latest details on the availability of the upgrade kits c
139. nal IPMB 18 F16 expansion 18 floppy drive 13 front panel 15 hard drive input 14 ICMB 18 IDE 13 internal USB 15 keyboard 19 main power 21 memory module 16 mouse 19 narrow SCSI 12 parallel port 19 processor slots 21 SCSI narrow 12 SCSI wide 12 serial ports 19 SMBus 18 SMM 18 speaker 14 system board 10 USB 20 video 18 VRMs 20 wake on LAN technology 14 wide SCSI 12 Console Redirection EMP Console menu 134 Setup field 93 Setup menu 94 Console Type EMP Console 134 controlled access SSU 28 controller drives 12 graphics 10 SCSI narrow 10 SCSI wide 10 video 10 controlling the server through the EMP Console 136 conventions used in this guide ix cooling installing fan for correct airflow 62 record airflow when removing fan 59 countdown codes 170 CPU first level cache 21 heatsink 32 36 installing 34 38 installing second 36 MMX technology 21 multiprocessor capability 21 power support 20 removing 33 removing termination card 36 replacing 32 second level cache 21 see also processor slots 21 supported 10 customizing the SSU 109 Cylinders Setup field 86 D defining an ISA board in the SSU 113 diagnostic testing preparing the system 162 DIMM banks 23 installation sequence 24 installing 43 removing 41 supported 10 23 Direct Connect Configuration EMP Console 133 direct memory access see DMA diskette activity light does not light 167 connector 13 controller field Setup 90 creating BIOS upgrade
140. nd perform other system management functions Back Panel I O Connectors Video Port Connector L The onboard integrated Cirrus Logic CL GD5480 64 bit VGA chip contains an SVGA controller that is fully compatible with the VGA video standard The system board provides 2 MB of 10 ns onboard video 18 Maintaining and Troubleshooting the Gateway ALR 9200 Server memory The video controller supports pixel resolutions of up to 1600 x 1200 and up to 16 7 M colors You cannot add video memory to this system The SVGA controller supports analog VGA monitors single and multiple frequency interlaced and noninterlaced with a maximum vertical retrace noninterlaced frequency of 100 Hz Depending on the environment the controller displays up to 16 7 M colors in some video resolutions Compatible video drivers are provided with the operating system or the utilities Parallel Port Connector L The 25 15 pin connector stacks the parallel port beside the VGA video port BIOS programming of the super I O chip registers enables the parallel port and determines the port address and interrupt The system BIOS provides fields in the setup utility to easily enable the parallel port and set the port address and interrupt When disabled the interrupt is available to expansion cards Serial Port Connectors M Both serial ports are relocatable By default port 1 is the left connector port 2 on the right Each serial port can be set to one of four
141. nectors that provide power for the system board Some of these connectors provide power for specialized functions Main Power Connector Primary W The primary power connectors provide the majority of the power to the system board These connectors are designed to accommodate the power supply installed in the system System Board Connectors 21 Main Power Connector Secondary Z The primary power connectors provide the majority of the power to the system board These connectors are designed to accommodate the power supply installed in the system Auxiliary Power Connector EE The auxiliary power connector provides for the connection of an additional power source 22 Maintaining and Troubleshooting the Gateway ALR 9200 Server Memory The system comes standard with 256 MB of ECC RAM System RAM is expandable up to 4 GB using ECC 50 or 60 ns 72 bit EDO DIMMs 16 DIMM sockets with gold contacts Main memory resides on an expansion card called a memory module designed specifically for this server The memory module contains slots for 16 DIMMs each of which must be at least 32 MB and is attached to the system board through a dedicated connector Memory amounts from 128 MB to 4 GB of RAM are supported with a 64 72 bit four way interleaved pathway to main memory The 16 slots are divided into four banks of four slots each labeled A through D These banks support 4 1 interleaving The memory controller supports EDO
142. ng Problems on page 159 Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly Checklist e Does the system meet the minimum hardware requirements for the software See the software documentation e Is the software an authorized copy If not get one unauthorized copies often do not work e If you are running the software from a diskette is ita good copy Maintaining and Troubleshooting the Gateway ALR 9200 Server If you are running the software from a CD ROM disk is the disk scratched or dirty If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly If the problems persist contact the software vendor s customer service representative The System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure Many situations that are easy to correct however can also cause such problems sometimes the problem stems from changes made to the system such as hardware or software that has been added or removed Checklist If you run the softwar
143. ng Problems 167 N e The hard disk drive activity light on the front panel lights when either an IDE hard disk drive or a SCSI device controlled by the onboard SCSI host controller is in use This LED does not display CD ROM activity Hard Disk Drive Activity Light Does Not Light If you have installed one or more hard disk drives in your system check the following Are the power and signal cables to the drive properly installed Are all relevant switches and jumpers on the hard drive and adapter board set correctly Is the onboard IDE controller enabled IDE hard drives only Is the hard disk drive properly configured CD ROM Drive Activity Light Does Not Light Check the following Are the power and signal cables to the CD ROM drive properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Is the onboard IDE controller enabled Network Problems If you have network problems consult the documentation that came with the network board installed in the server PCI Installation Tips Some common PCI tips are listed here Reserve interrupts IRQs and or memory addresses specifically for ISA adapters This prevents PCI boards from trying to use the same settings ISA boards are using Use the SSU to keep track of ISA adapter resources 168 Maintaining and Troubleshooting the Gateway ALR 9200 Server Certain drivers may require interrupts that a
144. ns Add in eee eeseseeeseseseeees 115 Security Add in eseeseressereereseresrereerereresrereersrssesrereere L16 Security Options js eves den eeadey sapere 117 System Event Log Viewer Add in eee 118 Sensor Data Record Manager Add In 120 Field Replaceable Unit Manager Add In 122 Exiting the SSU iss ccc cess ssecacvevenseecuestecpeytavauspescsrees 124 Introduction This chapter describes the Power on Self Test POST and system configuration utilities These utilities are BIOS Setup described in Chapter 5 BIOS Setup on page 79 If the system does not have a diskette drive or the drive is disabled or misconfigured use Setup to enable it Or you can move the CMOS jumper on the system board from the default setting Protect CMOS memory to the Clear setting doing so allows most system configurations to boot Then run the SSU to configure the system POST described in Chapter 7 Other Utilities on page 125 POST checks basic system integrity and all major components Emergency Management Port EMP Console described in Chapter 7 Other Utilities on page 125 Use the EMP to access and monitor the server remotely FRUSDR Load Utility described in Chapter 7 Other Utilities on page 125 Use to update the Field Replacement Unit FRU Sensor Data Record SDR and Desktop Management Interface DMI flash components BIOS Update Utility described in Chapter 7 Other Utilities on
145. ns available in the dialog are e System Reset Resets the server with the selected POST reset options This operation is not allowed if the server is configured in restricted mode for EMP operations e Option Group Sets the POST reset option that will be effective after reset The options are EMP active or BIOS redirection The default selection is EMP active e Cancel Exits the dialog with no action taken e Help Displays dialog level help information Emergency Management Port Console 139 Phonebook The EMP console provides a phonebook Figure 39 a support plug in that stores names and numbers of servers in a list that can be updated by adding modifying or deleting entries You can open the phonebook from the Main Menu and tool bars or launch it by clicking the Config button Phonebook x Server v i a Phone No Connect Operation Gaal Help New C Modify C Delete Figure 39 Phonebook Dialog Options available in the dialog are e Server Displays a dropdown list of server names previously stored in the phonebook If the New radio button is selected in the Operation area the server area is cleared e Phone No Displays the number of the selected server If the New radio button is selected in the Operation area this area is cleared e Operation e New Makes a new entry in the phonebook Selecting this option clears the Server and Phone No fields You must click Save to add the e
146. ntry to the phonebook e Modify Edits an existing entry Before selecting this option you must first select an existing entry from the Server dropdown edit box and modify the existing phone number Click Save to store this entry in the phonebook 140 Maintaining and Troubleshooting the Gateway ALR 9200 Server e Delete Deletes an entry from the phonebook You must first select an existing server from the Server dropdown edit box before selecting this option Click Save to delete the entry Save Saves a new or modified phonebook entry or deletes an entry if you have already selected the Delete radio button Connect Raises the Connect dialog with the server from the phonebook Server dropdown edit box already populating the Connect dialog Server dropdown edit box Cancel Exits the dialog with no action taken Help Displays dialog level help information Management Plug ins System Event Log Viewer The system event log SEL viewer can display records in either hexadecimal or text verbose form These options are available through the SEL viewer View the SEL from a file Save the SEL to a file View SEL summary information View all SEL entries View SEL info by event type View SEL info by sensor type Set SEL display mode to either Hex or verbose mode Set the SEL output file format to either text or binary format Close the SEL viewer Exit the EMP console Emergency Management Port Console 141 142 SEL
147. o into effect at bootup To leave secure mode Enter the correct password s Disable writing to diskette In secure mode the system will not boot from or write to a diskette unless a password is entered To set these features see Security Menu on page 92 and Security Options on page 117 Disable the power and reset buttons If you enable this protection feature in the SSU the system disables the power and reset buttons when in secure mode See Security Options on page 117 Set a time out period so that keyboard and mouse input are not accepted Also blank screen and inhibit writes to diskette You can specify and enable an inactivity time out period of from 1 to 120 minutes If no keyboard or mouse action occurs for the specified period keyboard and mouse input is not accepted To set this feature see Security Menu on page 92 If video blanking is enabled the monitor display goes blank until you enter the correct password s To set this feature see Security Menu on page 92 Control access to the SSU set administrator password To control access to the system configuration set an administrator password and enable it through Setup or the SSU If both the administrator and user passwords are enabled either can be used to boot the system or enable the keyboard and or mouse but only the administrator password allows changes to Setup and the SSU Once set passwords can
148. o its correct receptacle in the foam fan assembly 4 Attach the cable to the foam at the correct places if you are replacing a bad fan you should have recorded where each cable attaches to the foam if you are adding a fan see Figure 25 on page 61 5 Position the fan assembly inside the chassis so that the individual fan cables can easily reach their connectors on the front panel board 6 Attach the cable to the front panel at the correct connector 7 Position the fan assembly as it was inside the chassis prior to removal so that it rests firmly against the diskette drive at the top and the 5 25 inch bays at the middle and bottom 8 Reinstall the foam cover It is molded to match the position of the fans and fits in only one way 9 Reinstall the access cover using the original screws Expansion Cards The system board has seven slots for the installation of expansion cards There are six PCI slots and one shared slot that can support either a PCI card or an ISA card 62 Maintaining and Troubleshooting the Gateway ALR 9200 Server Installing an Expansion Card gt Expansion cards can be extremely sensitive to ESD and require careful Do not overload the system handling After removing the card from its protective wrapper or from the board by installing system board place it component side up on a grounded static free surface expansion cards that draw or conductive foam pad Do not slide the card over any surface EXCESSI
149. o take effect Solving Problems 165 3 If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative See POST Codes and Countdown Codes on page 170 4 If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed You can verify this by trying the monitor on another system or trying a different monitor on this system Contact Technical Support for assistance Characters Are Distorted or Incorrect Check the following e Are the brightness and contrast controls properly adjusted on the video monitor See the manufacturer s documentation e Are the video monitor signal and power cables properly installed e Is the correct monitor video board installed for your operating system If the problem persists the video monitor may be faulty or it may be the incorrect type Contact Technical Support for assistance System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly system components could be damaged Check the following e Is AC power available at the wall outlet e Are the system power cords properly connected to the system and the wall outlet e Did you press the power on off push button switch e Is the power on light lit 166 Maintaining and Troubleshooting t
150. ock area there is no video support You will see nothing on the screen during the procedure Monitor the procedure by listening to the speaker and looking at the diskette drive LED Upgrading the BIOS 101 5 When the utility asks for confirmation that you want to flash the new language into memory select Continue with Programming Press ENTER 6 When the utility displays the message upgrade is complete remove the diskette Press ENTER 7 Reboot the computer and the changes will take effect 102 Maintaining and Troubleshooting the Gateway ALR 9200 Server The Server Setup Utility Contents Introduction seie ieis Using the System Setup Utility When to Run the SSU What You Need to Do Running the SSU oo eee esesssesssenesssseeneeceenensnceesens Running the SSU Locally oo eeeeeeeeees Running the SSU Remotely 0 0 ee eee 107 Starting the SSU sy cssc ssctcesesssecesee sees csesneseencys 108 Customizing the SSU oo eeseeeeeeeeeseeeseeteeeneeees 109 Launching a Task iv svscesscitesisies siuescbetsvetvsvde sade sacevebonnes 111 Resource Configuration Add in Window 112 Using the RCA Window eee eeeeeeeeeeeeeees 112 Defining an ISA Board 0 eee eee eeeseeeeeeeeeeeeee 113 Adding and Removing ISA Boards e 114 Modifying ReSOULCES ecsseseseeeeeceseteeeeeeeeeeees 114 System Resource Usage oe eeeeeeseeeeeeeteeeeeees 115 Multiboot Optio
151. on page 46 10 Attach the carrier to the drive with three screws of the appropriate size and length reuse the screws you removed before Tighten the screws firmly Position the carrier so that the two protruding notches fit into the corresponding slits in the side of the 5 25 inch drive bay Slide the assembly toward the front of the system to engage the notches Make sure the front of the drive fits correctly in the front opening of the system When properly positioned the carrier notches extend slightly into the interior of the 5 25 inch drive bay and the threaded hole in the carrier aligns with the threaded hole in the frame Secure the assembly to the 5 25 inch bay with the screw you removed earlier tighten the screw firmly Connect the signal and power cables to the drive The red stripe on the signal cable must face toward the center of the drive Reinstall the foam pads fans see Installing an Individual System Fan on page 62 and the access cover using the original screws Run the SSU or BIOS Setup to specify that the diskette drive is installed in the system Modifying Resources on page 114 or Main Menu on page 85 Drive Cabling Considerations Excluding the diskette drive there are two types of devices that can be installed in the server IDE devices and SCSI devices This section covers cabling consideration for both types of devices These cable considerations apply to any devices using the
152. onnect the AC power cords and power up the system Using the Firmware Update Utility 151 152 Using the Symbios SCSI Utility The Symbios SCSI utility detects the SCSI host adapters on the system board Use the utility to e Change default values e Check and or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility When this message appears on the monitor Press Ctrl C to run SCSI Utility Press CTRL C to run the utility When it appears choose the host adapter that you want to configure Maintaining and Troubleshooting the Gateway ALR 9200 Server Trouble shooting Contents InffoductOn ss0 84iNG Ai beinn aaa bios 154 Computer Virus Notice cc eeeeeeeeeseeeeeeeeeees 155 VISES 555 3 sectets a tubsthccss tues cinch a e aeniea 155 Types Of VISES erer 155 Virus Contamination 0 0 eeeeceeereeeeeeeees 155 Protecting Your System oe eeeeeeeeees 156 Virus Prevention eeeeseseeeeseseeeeeeeeees 156 Troubleshooting Checklist seeeseseneneeeee 158 Verifying the Configuration eee 158 Troubleshooting Guidelines eee 158 Solving Problems cc ceseseececeeeeeeeeeeeeseeenees 159 Resetting the System ue eeeeeerereneeeees 159 Initial System Startup eee eeeneneeeeeee 159 Running New Application Software 160 The System Has Been Running Correctly 161 More Problem solving Procedures 162 Specific Problems and Cor
153. ontact one of the sources listed in the Assistance Resources document To Replace the Processor 1 Turn off the system and disconnect all the power cords 2 Open the case observing the static electricity precautions in Static Electricity Precautions on page 2 and remove the foam cover on the electronics bay 32 Maintaining and Troubleshooting the Gateway ALR 9200 Server 3 Wear an anti static wristband grounded to the system chassis and place processors on a grounded static free surface or conductive foam pad With your right thumb on the face of the retention module bracket A in Figure 5 wrap your right index finger around the tab B in Figure 5 protruding from the right edge of the bracket WO fs Figure 5 Releasing the Retention Module Bracket Use your index finger to slightly pull the tab outward and to the left You should not try to pull the entire bracket rather the back of the tab has a latch C in Figure 5 that releases when the tab is pulled slightly When you have released the right edge of the bracket rotate it 90 to the left until it is perpendicular to the front of the retention module The left edge of the bracket has an open hinge that can release from the module when you rotate the bracket to the left Disengage the open hinge by moving not rotating the entire bracket to the right Remove the bracket and set it aside Replacing the Proc
154. oot BSP switched 810A Processor 1 failed initialization on last boot 810B Processor 0 failed initialization on last boot 810C Processor 0 disabled system in uniprocessor mode 810D Processor 1 disabled system in uniprocessor mode 810E Processor 0 failed FRB Level 3 timer 810F Processor 1 failed FRB Level 3 timer 8110 Server Management Interface failed to function 8120 IOP subsystem is not functional 8150 NVRAM Cleared by J umper 8151 NVRAM Checksum Error NVRAM cleared 8152 NVRAM Data Invalid NVRAM cleared 174 Maintaining and Troubleshooting the Gateway ALR 9200 Server Reference Data Contents Sp cifications neni oann a 176 System I O Addresses ccccccccscsssesesereeseeneeeees 178 Memory Map ccccccessescesescseeceseeeeceseeeeeeneneenens 181 Sna EAE E E A aire coin eas ase 182 Vid MOdES sc s5 3isiccvedesipieadevisvenionaieitededstaeies 183 DMA Usage aen e E N 187 Specifications System Specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to change Summary Dimensions Processor Processor speed Processor upgrade Cache subsystem RAM BIOS IDE interfaces Diskette drive I O Ports Mouse Keyboard ISA PCI Expansion Slots Certification The system supports up to four Pentium Il Xeon p
155. oot jumper Miscellaneous Connectors Hard Drive Input LED Connector C This connector allows you to connect a cable from an add in hard disk controller to the system board to allow the add in controller to activate the hard drive activity LED on the control panel System Speaker Connector D Connects the internal speaker to the system board Wake on LAN Technology Connector F The wake on local area network LAN technology connector allows you to connect a magic packet enabled LAN adapter to the system board to support wake on LAN functionality Wake on LAN functionality allows a system in power conservation mode to be awakened by an incoming message on the network 14 Maintaining and Troubleshooting the Gateway ALR 9200 Server Front Panel Connector AA The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons USB Internal Connector FF This connector allows you to connect internal devices that use the USB interface to the USB controller on the system board Lithium Battery E Provides the power to maintain the CMOS memory when the system is turned off or unplugged Expansion Slot Connectors ISA Slot G The system board has one industry standard architecture ISA slot that is full length if you do not use the wide SCSI B connector and half length if you use the wide SCSI B connector the ISA slot supports slave only boards and is shared with PCI B
156. oot menu contains seven fields that allow you to control the boot process Three of these fields open submenus Table 22 lists the fields and the options for each Table 22 Boot Menu Field Options Description Floppy Check Disabled If Enabled system verifies the diskette type on Enabled boot Disabled results in a faster boot Multi boot Support Disabled This option should remain enabled unless you Enabled install more than eight hard drives in the system Boot Device Priority N A Enters submenu Hard Drive N A Enters submenu Removable Devices N A Enters submenu Maximum Number of 1 Selects the maximum number of l0 drives 120 Drives 4 assigned a DOS drive letter Message Timeout 1 2 8 10 50 All timeout values are multiplied by this number Multiplier 100 1000 Setup Menus 95 Boot Device Priority Submenu The boot device priority submenu allows you to set the relative priority of boot devices The device identified as priority one is the first device searched for boot data If that device does not have boot data or is not ready the system looks for boot data on the second priority device and so on Use the up or down arrow keys to select a device Press the or keys to move the device higher or lower in the boot priority list Table 23 shows the structure of the boot device priority submenu Table 23 Boot Device Priority Submenu Priority D
157. or using the EMP console Operating System Windows NT Windows NT 4 0 or 24 MB of RAM 32 20 MB disk space later MB recommended Client Configuration The EMP console supports all COM ports on the client system along with any Windows NT 95 compatible modem Maintaining and Troubleshooting the Gateway ALR 9200 Server Server Configuration The EMP console requires that the server COM2 port be connected to an external modem or directly connected to a serial cable Direct Connect Configuration A null modem serial cable is needed Connect one end of the cable into the COM2 port of the server and the other into a port on the client machine Modem Configuration On the client the EMP console uses the Windows application program interface API to determine if a modem is connected and available The EMP Console does not configure the modem it should be preconfigured through Windows For modem support the server must use a Hayes compatible 14400 bps modem The modem must be on the NT hardware compatibility list provided by Microsoft The server modem must be set in autoanswer mode for the EMP console to be able to connect to it Setting Up the Server for the EMP To use the EMP you must configure the BIOS with specific settings Enter these settings in two submenus of the BIOS Server Menu the System Management Submenu System Management Submenu on page 94 and the Console Redirect Submenu Console Redirection Su
158. ors Wide SCSIB connector J 9J 1 System jumpers 6J 1 Hard drive input LED connector 6J 3 System speaker connector J 6J 2 Lithium battery B4H1 Wake on LAN technology connector J 4H1 ISA slot J 1J 1 PCI slots B4 top B3 B2 B1 A3 and A2 Memory module connector J 3G1 ICMB connector j 1E1 PCI slot A1 J 2D1 Video and parallel port connectors J 1C1 Serial port connectors J 1B2 Keyboard and mouse connectors J 1B1 USB external connector J 1A1 VRM connector for processor 4 4E1 VRM connector for processors 4 amp 3 4C2 VRM connector for processor 3 J 4C1 VRM connector for processor 2 4B1 N lt x se lt c BB cc DD EE FF GG HH I JJ KK LL VRM connector for processors 2 amp 1 4A2 VRM connector for processor 1 J 4A1 Processor 1 Slot 2 connector 9A1 Main power connector primary 9B1 Processor 2 Slot 2 connector J 9B2 Processor 3 Slot 2 connector J 9D1 Main power connector secondary J 9D2 Front panel connector 8E1 Processor 4 Slot 2 connector 9E1 IDE connector J 9E2 Diskette drive connector 9E3 Auxiliary power connector 9E 4 USB internal header C9F14 SMBus connector J 9F2 F16 expansion connector 7G1 Narrow SCSI connector J 9H1 External IPMB connector J 7H1 SMM connector J 8H1 Wide SCSIA connector J 9H2 System Board Connectors 11 Drive Controllers and Connectors The system board supports several
159. oubleshooting the Gateway ALR 9200 Server e Redirect state the EMP console serves as a PC ANSI terminal window for BIOS console redirection Figure 35 Commands typed in this terminal window are transmitted through BIOS to the server console and text displayed on the server console is displayed in the EMP console terminal window With the EMP in this state you can remotely view boot messages access BIOS setup and run DOS text mode applications through the EMP console terminal window 2g EMP Console Redirect File Connect Action Window Help aia ol Z217 2 2 E Redirect PhoenixBIOS 4 6 Release 6 6 Copyright 1985 1998 Phoenix Technologies Ltd All Rights Reserv INIGHTS6 86B 6614 B 9862661855 446BX DP BIOS beta 2 FOR EVALUATION ONLY NOT FOR RESALE Build Time 62 66 98 18 39 51 CPU Pentium R II Processor 366 MHz 66666646K System RAM Passed 66664512K Extended RAM Passed 6512K Cache SRAM Passed System BIOS shadowed Video BIOS shadowed UMB upper limit segment address F192 Keyboard Detected ATAPI CD ROM HITACHI CDR 8336 SERVER NAME LINE Direct MODE Redirect LINE STATUS Connected Ui Figure 35 EMP Console in Redirect State Figure 35 shows the EMP console window in redirect state with the terminal window The text that appears on the server monitor is also displayed in the redirect window Availability of the various EMP console features is determined by two things the EMP access mode selected d
160. ovides a more detailed approach to identifying a problem and locating its source Preparing the System for Diagnostic Testing If the checks described in the preceding pages do not correct the problem you may need to run some diagnostics programs Most diagnostics programs require rebooting or the closure of all running software To Run Diagnostics 1 Turn off the system and all external peripheral devices Disconnect all of them from the system except the keyboard and video monitor 2 Make sure the system power cords are plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation supplied with your video display monitor 4 Ifthe operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power LED does not light see Power Light Does Not Light on page 164 162 Maintaining and Troubleshooting the Gateway ALR 9200 Server Using PC Diagnostics A diagnostics package for the system is provided with the system For documentation about the test modules see the Diagnostic help files that end with the extension HLP They are ASCII files that you can print to form a manua
161. page 66 2 Remove the four screws Figure 27 holding the power supply module to the back of the chassis 3 Using the flared vertical edges as handles and using both hands slide the power supply module straight back from its bay Figure 27 Power supply module retention clip Figure 27 Removing a Power Supply Module 66 Maintaining and Troubleshooting the Gateway ALR 9200 Server Installing a Power Supply Module The power share board allows you to use two power supply modules or to use two modules and install a third module as a hot backup If you install the third module you can perform hot swapping if a module fails Installing a Power Supply Module 1 Ifyou have not already powered down the system or if you are not hot swapping the power supply module power down the server 2 Ifyou are replacing a failed module remove the failed module See Removing a Power Supply Module on page 66 3 If you are installing an additional power supply module remove the access cover If you are replacing a failed module install the new module in the same bay from which you removed the failed module 4 Slide the power supply into its bay 5 With even force on the flared vertical edges push toward the front of the system until the edges rest against the rear of the chassis and the power supply module engages its connector 6 Install and tighten the four screws holding the module to
162. pdates the choice and resource lists 3 Press the tab key to get to the choice list and press ENTER 4 Use the arrow keys to select a proper choice and press ENTER again 5 Ifthe choice allows multiple possible values for a particular resource use the hot key to select a resource and press the spacebar or double click on the resource 6 Select the desired resource and click OK System Resource Usage Click Resource Use in the Configuration window to display the System Resource Usage window which shows the resources each device consumes This information is useful if a conflict occurs Devices can be organized according to the resources you want to examine using the options in the Resource section of the screen The resource information can also be written to a plain text file through this window Multiboot Options Add in In this window you can change the boot priority of a device To Change the Boot Priority of a Device 1 Select a device 2 Press to move the device up in the list higher priority Press to move it down Multiboot Options Add in 115 Securty Add in In this window you can set the User and Administrator passwords and security options To Set the User Password 1 Click User Password 2 Enter the password in the first field 3 Confirm the password by entering it again in the second field To Change or Clear the User Password Click User Password Enter the old password in the fi
163. perational after 30 inch free fall Cosmetic damage might occur Acoustic noise lt 50 dBA w two power supplies at 28 C 2 C lt 55 dBA w three power supplies at 28 C 2 C Electrostatic discharge ESD Tested to 20 kilovolts kV per Intel environmental test specifications no component damage AC Input Power 100 120 V 100 120 V 7 6 A 50 60 Hz 200 240 V 200 240 V 3 8 A 50 60 Hz Specifications 177 System I O Addresses Table 37 shows the location in I O space of all directly I O accessible registers Table 37 System I O Addresses Address Resource Device Notes 0000h 000Fh DMA Controller 1 PIIX4E 0010h 001Fh DMA Controller 1 PIIX4E Aliased from 0000h 000Fh 0020h 0021h Interrupt Controller 1 PIIX4E 0022h 0023h 0024h 0025h Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 0026h 0027h 0028h 0029h Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 002Ah 002Bh 002Ch 002Dh Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 002Eh 002Fh Super I O Index and Data Ports 0030h 0031h Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 0032h 0033h 0034h 0035h Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 0036h 0037h 0038h 0039h Interrupt Controller 1 PIIX4E Aliased from 0020h 0021h 003Ah 003Bh 003Ch
164. play Controller 03D4h 03DAh Color Graphics Controller 03E8h 03EFh Serial PortA 03FO0h 03F5h Diskette Controller 03F6h 03F7h Primary IDE Sec Diskette 03F8h O3FFh Serial Port A Primary 0400h 043Fh DMA Controller 1 PIIX4E Extended Mode Registers 04D0h 04D1h Interrupt Controllers 1 and 2 Control Register 0678h 067Ah Parallel Port ECP 0778h 077Ah Parallel Port ECP 07BCh 07BEh_ Parallel Port ECP OCAQ CA3h BMC Registers OCF8h PCICONFIG_ADDRESS Located in 450NX Register OCF9h NBX Turbo and Reset PIIX4E control OCFCh PCICONFIG_DATA Located in 450NX Register 46E8h Video Display Controller Maintaining and Troubleshooting the Gateway ALR 9200 Server Memory Map Table 38 Memory Map Address Range hex Amount Function 0 to O7FFFFh 640 KB DOS region base system memory 0A0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCl memory space Memory Map 181 o If you disable either IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupts Table 39 suggests a logical interrupt mapping of interrupt
165. r Disabled Determines the number of sectors per block for Transfers 2 4 8 or 16 sectors multisector transfers This field is strictly informational for Type Auto LBA Mode Disabled Enabling LBA causes logical block addressing to Control Enabled be used in place of cylinders heads and sectors This field is strictly informational for Type Auto 32 Bit I O Disabled Enabling allows 32 bit IDE data transfers Enabled This field is strictly informational for Type Auto Transfer Mode Standard Selects the method for moving data to and from Fast PIO 1 the drive Fast PIO 2 This field is strictly informational for Type Auto Fast PIO 3 Fast PIO 4 Ultra DMA Disabled For use with Ultra DMA drives Enabled This field is strictly information for Type Auto Maintaining and Troubleshooting the Gateway ALR 9200 Server Keyboard Features Submenu In Table 12 the settable features of the keyboard controller are listed along with the options Table 12 Keyboard Features Submenu Field Options Description Num Lock Auto Selects the power on state for the On Num Lock key Off Key Click Disabled Enables or disables key click Enabled Keyboard auto repeat rate 30 26 7 21 8 18 5 13 3 10 Selects the key repeat rate 6 or 2 per second Keyboard auto repeat delay 1 4 sec 1 2 sec 3 4 sec 1 sec Selects the delay before the keys begin to repeat Advanced M enu You can make t
166. r Setup Settings It is a good idea to maintain a current record of the Setup and SSU settings for each system If the default values ever need to be restored after a CMOS clear for example you must run Setup again Referring to your notes will make the task easier Using BIOS Setup 81 If You Cannot Access Setup If the diskette drive is misconfigured so that you cannot access it to runa utility from a diskette you might need to clear CMOS memory You must open the system change a jumper setting use Setup to check and set diskette drive options and change the jumper back For a step by step procedure see CMOS Clear Jumper on page 74 Starting Setup You can enter and start Setup under several conditions e When you turn on the system after POST completes the memory test e When you reboot the system by pressing CTRL ALT DEL while at the DOS operating system prompt e When you have moved the CMOS jumper on the system board to the Clear CMOS position enabled for a step by step procedure see CMOS Clear Jumper on page 74 In the three conditions listed above after rebooting the system displays this prompt Press lt F2 gt to enter SETUP In a fourth condition when CMOS NVRAM has been corrupted the system displays other prompts but not the F2 prompt Warning cmos checksum invalid Warning cmos time and date not set In this condition the BIOS loads default values for CMOS and attempts to boot
167. ration utilities These utilities are e POST described in Power on Self Test on page 127 POST checks basic system integrity and all major components e BIOS Setup described in Chapter 5 BIOS Setup on page 79 If the system does not have a diskette drive or the drive is disabled or misconfigured use Setup to enable it Or you can move the CMOS jumper on the system board from the default setting Protect CMOS memory to the Clear setting doing so allows most system configurations to boot Then run the SSU to configure the system e Server Setup Utility SSU described in Chapter 6 The Server Setup Utility on page 103 Use for extended system configuration of onboard resources and expansion cards viewing the system event log SEL setting boot device priority or setting system security options Run the SSU from a set DOS bootable diskettes See What You Need to Do on page 106 to make a set of SSU diskettes Data entered in the SSU overrides data entered in Setup e Emergency Management Port EMP Console described in Emergency Management Port Console on page 129 Use the EMP to access and monitor the server remotely e FRUSDR Load Utility described in FRU and SDR Load Utility on page 145 Use to update the Field Replacement Unit FRU Sensor Data Record SDR and Desktop Management Interface DMI flash components e BIOS Update Utility described in Upgrading the BIOS on page 98
168. re not shared with other PCI drivers You can use the SSU to adjust the interrupt numbers for PCI devices For certain drivers it may be necessary to alter settings so that interrupts are not shared Check PCI interrupt interdependencies among slots and onboard devices Problems with Application Software If you have problems with application software do the following Verify that the software is properly configured for the system See the software installation and operation documentation for instructions on setting up and using the software Try a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly See Setting the Jumpers on page 72 If other software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Bootable CD ROM Is Not Detected Check the following Is the BIOS set to allow the CD ROM to be the first bootable device Solving Problems 169 170 Error and Informational Messages When you turn on the system POST displays messages that provide information about the system If a failure occurs POST emits beep codes that indicate errors in hardware software or firmware If POST can display a message on the video display screen it causes t
169. rective Actions 164 Error and Informational Messages 0 170 POST Codes and Countdown Codes 170 POST Error Codes and Messages 173 Under no circumstances return any equipment without obtaining a Return Material Authorization RMA number Introduction If your system does not operate correctly re read the instructions for the procedure s you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to common problems If the suggestions in this chapter do not resolve your problem try calling Technical Support 154 Maintaining and Troubleshooting the Gateway ALR 9200 Server Computer Virus Notice Viruses A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or disks To be safe never assume any virus is harmless Types of Viruses Viruses are identified by how they infect computer systems e Program viruses infect executable program files such as com exe ovI drv sys and bin e Macro viruses infect macro files of programs such as word processing and spreadsheet
170. rmally If so the power LED may be defective or the cable from the front panel to the system board may be loose Are there other problems with the system If so look under System Cooling Fans Do Not Rotate Properly on page 166 164 Maintaining and Troubleshooting the Gateway ALR 9200 Server If all items are correct and problems persist contact Technical Support for assistance No Beep Codes If the system operates normally but there was no beep the speaker may be defective If the speaker is enabled but the speaker does not function contact Technical Support for assistance No Characters Appear on Screen Check the following Is the keyboard working Check to see that the Num Lock light is functioning Is the video monitor plugged in and turned on Many modern video monitors shut down when inactive and may require a moment to warm up when activated Are the brightness and contrast controls on the video monitor properly adjusted Are the video monitor switch settings correct Is the video monitor signal cable properly installed Is the onboard video controller enabled If you are using an add in video controller board you may need to perform some additional checks To Test an Add in Video Controller 1 Verify that the video controller board is fully seated in the system board connector and verify that the video monitor is plugged in to the active video controller 2 Reboot the system for changes t
171. rocessors running at 400 or 450 MHz These processors fit into the slot 2 connectors on the system board The system also supports seven expansion slots six LVD SCA SCSI drives onboard narrow and onboard wide SCSI controller and a full complement of I O ports 19 0 H x 12 25 W x 25 0 D 85 100 lbs Intel Pentium Il Xeon processor 400 or 450 MHz Slot 2 512 KB 1 MB or 2 MB level 2 ECC cache 256 MB standard 4 GB maximum Intel One supporting two IDE devices 1 44 MB 3 5 inch Two serial one parallel video mouse USB and keyboard Yes Seven PCI One ISA One of the PCI slots and the ISA Slot are shared FCC Class A TUV CE CSA and UL approved Maintaining and Troubleshooting the Gateway ALR 9200 Server Environmental Specifications The following specifications identify maximum environmental characteristics At no time should the server run under conditions which violate these specifications Table 36 Environmental Specifications Variable Requirements Temperature Maximum rate of change 10 C per hour Nonoperating 40 to 70 C 55 to 150 F Operating 10 to 35 C 41 to 95 F derated 0 5 C for every 1000 ft 305 m Altitude 10 000 ft max Humidity Nonoperating 95 relative noncondensing 30 C 86 F Operating wet bulb Not to exceed 33 C 91 4 F with diskette drive or hard disk drive Shock Operating 2 0 g 11 msec 1 2 sine Packaged O
172. ront Panel NMI OEM Or Unspecified 0x1D Pre Init Timestamp Lower Critical going low Trigger Reading 0x0000 Tri Pre Init Pre Init 04 15 98 Timestamp Lower Critical going low Trigger Reading 0x0013 Timestamp 13 16 41 Pre Init Timestamp Lower Critical going low Trigger Reading 0x0001 Tri Pre Init Timestamp Lower Critical going low Trigger Reading 0x0000 TI System Setup Utility Figure 31 SEL Viewer Add in Main Window Table 26 SEL Viewer Menus and Options Menu File Options Open SEL Views data from previously saved SEL file Save SEL Saves the currently loaded SEL data to a file Clear SEL Clears the SEL data from the BMC Exit Quits the SEL Viewer View SEL Info Displays information about the SEL display only All Events Displays the current SEL data from the BMC By Sensor Displays a pop up menu allowing you to view the data from a certain sensor type By Event Displays a pop up menu allowing you to view the data from a certain event type Settings Display Hex Verbose Toggles between Hex interpreted mode of displaying the SEL records Output Text Binary Determines whether SEL data is saved to the file under File Save in binary format or verbose format Help About Displays the SEL Viewer version information System Event Log Viewer Add in 119 120 Sensor Data Record Manager Add In
173. rperipheral management bus see IPMB Interrupt Setup field parallel port 90 Setup field serial port A 89 Setup field serial port B 90 system 182 intrusion detection monitoring 18 IPMB connector external 18 IRQ Setup field 94 ISA adding a board in the SSU 114 bus 10 card support 15 defining a board in the SSU 113 expansion slot 15 memory holes 24 removing a board in the SSU 114 ISA Expansion Aliasing Setup field 91 J jumper Clear CMOS 13 74 function 72 location 72 Password Clear 14 75 Recovery Boot 14 75 set CMOS to system defaults 74 setting 73 system board 13 K Key Click Setup field 87 key commands Setup 84 keyboard booting without one 29 port 19 Keyboard auto repeat delay Setup field 87 Keyboard auto repeat rate Setup field 87 Keyboard Features Setup field 85 Setup menu 87 L L2 Cache Setup field 91 LAN wake on LAN connector 14 Language changing in the BIOS 101 Setup field 85 Large Disk Access Mode Setup field 88 Latency Timer Setup field PCI device 89 Setup field PCI device embedded SCSI 88 launching a task SSU 111 LBA Mode Control Setup field 86 LED hard drive input connector 14 monitoring for proper operation 163 SCSI drive error 56 Legacy Diskette A Setup field 85 Legacy Diskette B Setup field 85 light emiting diode see LED Load Custom Defaults Setup field 97 Load Setup Defaults Setup field 97 local area network see LAN locks software security 26 Inde
174. rst field Enter the new password in the second field or leave blank to clear BR WwW N Ff Confirm the password by entering it again in the second field or leave blank to clear To Set the Administrator Password 1 Click Administrator Password 2 Enter the password in the first field 3 Confirm the password by entering it again in the second field To Change or Clear the Administrator Password Click Administrator Password Enter the old password in the first field Enter the new password in the second field or leave blank to clear BR W N Ff Confirm the password by entering it again in the second field or leave blank to clear 116 Maintaining and Troubleshooting the Gateway ALR 9200 Server Security Options In this window you can set the other security options Hot Key sets a key sequence that puts the server into secure mode when the key is pressed Lock Out Timer sets an interval that puts the server into secure mode when no activity occurs during the interval Secure Boot Mode forces the server to boot directly into secure mode Video Blanking turns off the video when the server is in secure mode Floppy Write controls access to the diskette drive when the server is in secure mode Reset Power Switch Locking controls the power and reset buttons when the server is in secure mode Security Add in 117 118 System Event Log Viewer Add in Clicking on the system e
175. ruses before installing files If you suspect your system has been infected you must find and remove the viruses immediately using an anti virus program Next reboot your system as follows shut the system down then turn it off for at least 15 seconds before turning it back on This is the only way to ensure the virus does not remain in your system RAM Virus Prevention We stand by the integrity of our products Our staff takes every precaution to ensure our files are free from viruses These precautions include the following e We use McAfee VirusScan a leading anti virus software that detects and removes over 95 of known viruses and provides comprehensive protection including local and network drives CD ROMs floppies boot sectors and partition tables VirusScan also provides advanced protection against unknown viruses We continuously update and use the most current version of McAfee VirusScan on all of our products e All master disks are write protected and scanned at least twice before release e Sample production disks are periodically scanned as an additional quality check 156 Maintaining and Troubleshooting the Gateway ALR 9200 Server e All incoming products such as systems to repair vendor disks hard drives and trade show units are scanned for viruses e All systems are given a final test before shipping Unfortunately today s technology makes the creation of newer viruses possible some of which can e
176. s 41 diskette drive 45 EMI shield 50 expansion card 64 fan assembly 60 foam covers 60 foam fan cover 60 ISA board in the SSU 114 memory module 40 power supply module 66 processor 33 side panel 3 system fan 59 termination card 36 replacing access cover 8 battery 68 bezel 8 diskette drive 47 front bezel 8 power supply module 67 processor 32 side panel 8 requirements EMP Console 132 reset button disabling 28 Reset Configuration Data Setup field 87 reset remote server EMP Console 139 resetting the system 159 resolution video supported 19 resource configuration add in see RCA resources DMA usage 187 editing in the SSU 115 T O addresses 178 interrupts 182 memory map 181 modifying in the SSU 114 usage shown in the SSU 115 video modes supported 183 restarting the system 159 Restreaming Buffer Setup field 91 retention clip power supply module 66 running Firmware Update utility 151 SSU locally 107 SSU remotely 107 S safety agency certification 194 compliance 194 important instructions x static electricity precautions 2 SCSI connectors 12 controllers 10 drive error LEDs 56 fans on high power drives 57 heatsinks on high power drives 54 hot swapping a drive 56 mounting drive on carrier 55 narrow connector 12 SE 10 using fans for high power drives 57 wide connector 12 SDR Manager Add in SSU 120 SDR Viewer EMP Console 143 options 143 SDRR storing system management data 1
177. s basic system integrity and all major components e Server Setup Utility SSU described in Chapter 6 The Server Setup Utility on page 103 Use for extended system configuration of onboard resources and expansion cards viewing the system event log SEL setting boot device priority or setting system security options Run the SSU from a set DOS bootable diskettes See What You Need to Do on page 106 to make a set of SSU diskettes Information entered via the SSU overrides information entered via Setup e Emergency Management Port EMP Console described in Chapter 7 Other Utilities on page 125 Use the EMP to access and monitor the server remotely e FRUSDR Load Utility described in Chapter 7 Other Utilities on page 125 Use to update the Field Replacement Unit FRU Sensor Data Record SDR and Desktop Management Interface DMI flash components e BIOS Update Utility described in Chapter 7 Other Utilities on page 125 Use to update the BIOS or recover from a corrupted BIOS update e Firmware Update Utility described in Chapter 7 Other Utilities on page 125 Use to update the BMC flash ROM e Symbios SCSI Utility described in Chapter 7 Other Utilities on page 125 Use to configure or view the settings of the SCSI host adapters and onboard SCSI devices in the system If the system does not have a diskette drive or the drive is disabled or misconfigured use Setup to enable it
178. s jumper allows you to clear the complimentary metal oxide semiconductor CMOS memory You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary Clearing CMOS memory returns all BIOS Setup settings to the default values This jumper occupies pins 1 3 of the connector See Setting the Jumpers on page 72 for more information on setting the CMOS clear jumper You can connect an IDE signal cable up to a maximum of 18 inches to the IDE connector on the system board The cable can support two devices one at the end of the cable and one six inches from the end System Board Connectors 13 Password Clear umper Momentarily setting this jumper allows you to clear the passwords The normal jumper position protects the passwords Use this jumper only if you have forgotten the passwords and cannot access the system This jumper occupies pins 5 7 of the connector See Setting the Jumpers on page 72 for more information on setting the password clear jumper Recovery Boot umper The recovery boot jumper should be used only in the event of a failed BIOS update If you attempt a BIOS update and the update fails set this jumper and reboot the system The system attempts to recover the previous version of the BIOS as it boots up This jumper occupies pins 9 11 of the connector See Setting the Jumpers on page 72 for more information on setting the recovery b
179. se the Slot covers must be installed SSU to remove it from the system configuration on all vacant expansion slots This maintains the electromagnetic emissions EMI characteristics of the To Remove an Expansion Card system and ensures proper cooling of system 1 Observe the safety and ESD precautions in Static Electricity components Precautions on page 2 2 Remove the access cover Opening the System on page 3 and the rear foam pad 3 Disconnect any cables attached to the board you are removing 4 Remove and save the screw that secures the board in its slot 5 Holding the board by its top edge or upper corners carefully pull it out Do not scrape the board against other components 6 Store the board in an antistatic protective wrapper 64 Maintaining and Troubleshooting the Gateway ALR 9200 Server 7 Tf you are not reinstalling a board in the same slot install a slot cover over the vacant slot The tapered foot of the cover must fit into the mating slot in the expansion slot frame gt 8 Replace the rear foam pad and the access panel Closing the System on page 7 9 Running the SSU is optional after you install or remove a PCI or ISA board Power Supplies The system can be configured with two or three power supply modules These configurations use a power share board that distributes the power supplied by two supply modules to various system components Table 5 shows the power dis
180. set the following options exactly as noted COM Port Address Select 2F8 This is the COM2 port that the EMP must use The IRQ setting is automatically assigned with the correct number based on the COM port address choice Baud Rate Select 19 2k Console Type Choose PC ANSI Flow Control Choose CTS RTS CD Main EMP Console Window The main EMP console window provides a graphical user interface GUI to access server control operations and to launch the management plug ins A menu and tool bar at the top of the GUI provide options to initiate plug ins and other support features A status bar at the bottom displays connection information like server name line status and mode 134 Maintaining and Troubleshooting the Gateway ALR 9200 Server Toolbar The tool bar buttons Table 31 combine server control and management plug in options available from the Connect and Action menus Table 31 Toolbar Buttons Connects to a selected server te 5 ce Disconnects from the currently connected server Powers the selected server on or off Resets the selected server ES Opens the SEL viewer SEL Opens the SDR viewer SOF Opens the FRU viewer FRI Opens the Phonebook SB E Opens online help Status Bar The status bar is displayed at the bottom of the current window It contains the following status information Server Name The name of the connected server
181. sing the system verify that all connectors and boards are properly installed and firmly seated Closing the Subchassis and Electronics Bay As you close the subchassis and electronics bay carefully observe the internal components to ensure that you do not pinch or twist any of the cables or components To Close the Subchassis and Electronics Bay 1 Verify that all internal components are fully installed and secured 2 Press down on the tab on the top of the electronics bay to release it and swing it closed 3 Attach any cables to the electronics bay components 4 Press down on the tab at the top of the subchassis to free it and swing it closed 5 Secure the subchassis with the two screws you removed earlier 6 Ifnecessary reinstall the foam bracketing for the fans in the subchassis and reinstall the fans 7 Reinstall the foam over the subchassis and electronics bay 8 Replace the access cover and power up the system Closing the System 7 The bezel key lock must be in the open position before reinstalling the access cover Installing the Access Cover Be careful to avoid pinching any internal cables in the access cover when closing the system To Replace the Access Cover 1 Before replacing the access cover check that you have not left loose tools or parts inside the system 2 Check that cables expansion cards foam pad and other components are properly installed 3 Position the cover o
182. slot 4 The ISA bus also supports three embedded devices the Super I O chip system board management controller BMC and flash memory for the system BIOS ISA bus features e Bus speed up to 8 33 MHz e 16 bit memory addressing e Type A transfers at 5 33 MB sec Type B transfers at 8 MB sec e 8 or 16 bit data transfers e Plug and Play ready System Board Connectors 15 16 PCI slots B4 top B3 B2 B1 A3 A2 H Al K The system board has two 32 bit peripheral component interconnect PCI bus segments PCI A and PCI B These provide seven slots for PCI expansion cards three on PCI A and four on PCI B PCI B4 is shared with the ISA slot PCI A1 supports half length boards only The other slots support full length boards PCI bus features e 33 MHz bus speed e 32 bit memory addressing e 5 V signaling environment e Burst transfers of up to 133 MB sec e 8 16 or 32 bit data transfers e Plug and Play ready e Parity enabled Memory Module Connector l The memory module connector supports the memory module The memory module is a proprietary card that supports all of the main memory for the system The memory module is described in Memory on page 23 System Management Connectors Server Management features are implemented using one microcontroller the system board management controller BMC The BMC and associated circuitry are powered from the 5 V standby line which remains active when the s
183. source ask the local power company e The server is equipped with a 3 wire grounding plug a plug with a grounding pin This plug only fits into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace the outlet e Do not walk on the power cord or allow anything to rest on it e Ifyou use an extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes e Never insert objects of any kind into the system ventilation slots e Unplug the system from the wall outlet and refer servicing to qualified personnel if e The power cord or plug is damaged e Liquid has been spilled into the system e The system does not operate properly when the operating instructions are followed e The system was dropped or the cabinet is damaged e The system s performance changes x Maintaining and Troubleshooting the Gateway ALR 9200 Server System Access Contents Static Electricity Precautions eseseeeeeeseneees 2 Opening the System cceseeeeeeeeeteeeeeeeeeeeees 3 Removing the Access Covet c ccsceeeeeeeees 3 Opening the Front Door ceeeeeeceneeeeteees 4 Opening the Subchassis and Electronics Bay 5 Closing the System ccseeesse
184. sources it reflects a typical configuration but you can change these interrupts Use the information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the PITX4E and the TO controller I O Redirection Registers in the I O APIC are provided for each interrupt signal the signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Table 39 Interrupts Interrupt I O APIC Description Level INTR INTO Processor interrupt NMI N A NMI from PIC to processor IRQ1 INT1 Keyboard interrupt Cascade INT2 Interrupt signal from second 8259 in PIIX4E IRQ3 INT3 Serial port A or B interrupt from SIO device you can configure either IRQ4 INT4 Serial port A or B interrupt from SIO device you can configure either IRQ5 INT5 Parallel port Il IRQ6 INT6 Diskette port IRQ7 INT7 Parallel port IRQ8_L INT8 RTC interrupt IRQ9 INT9 Signal control interrupt SCI used by ACPI compliant operating system IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mouse interrupt IRQ13 INT13 Co processor interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1 IRQ15 INT15 SMIL System management interrupt general purpose indicator sourced by the PIIX4E and BMC through the PID to the processors 182 Maintaining and Troubleshooting the Gateway ALR 9200 Server V
185. t system running either Windows 95 or Windows NT The following server control operations are available with the console manager e Connecting to remote servers e Powering the server on or off e Resetting the server e Switching the server console between EMP active and BIOS re direct modes The console manager uses three management plug ins to monitor the server the SEL SDR and FRU viewers The console manager also has a support plug in phonebook which you can use to create and maintain a list of servers and their phone numbers You can launch the Connect dialog directly from the Phonebook dialog to connect to a selected server Emergency Management Port Console 129 How the EMP Console Works The EMP shares the COM2 port with the system When the EMP has control of the port the port operates in command state When the system has control of it the port operates in redirect state When connecting to a server the EMP console checks to determine the current COM port state e Command state the default COM2 state Figure 34 In this state the EMP console communicates with the server firmware allowing the client to remotely reset or power the server up or down The client can also view the server SEL FRU information or SDR table 2g EMP Console File Connect Action Help a2 On ZT a 2 SERVER NAME LINE MODE LINE STATUS A Figure 34 EMP Console in Command State 130 Maintaining and Tr
186. t Configuration 132 COM Port Address 134 command state 130 connect to remote server 137 console redirection menu 134 Console Type 134 Direct Connect Configuration 133 EMP Access Modes 134 EMP Direct Connect Modem Mode 134 EMP Password 133 EMP Restricted Mode Access 134 Flow Control 134 FRU Viewer 144 FRU Viewer options 144 how it works 130 introduction 129 main menu 136 main window 134 management plug ins 141 Modem Configuration 133 phonebook 140 power on off remote server 138 redirect state 131 requirements 132 reset remote server 139 SDR Viewer 143 SDR Viewer options 143 SEL Viewer 141 SEL Viewer options 142 Server Configuration 133 server control operations 136 setting up the server 133 status bar 135 system management menu 133 toolbar 135 EMP Direct Connect Modem Mode EMP Console 134 EMP Restricted Mode Access EMP Console 134 Enable Master Setup field PCI device embedded SCSI 88 Setup field PCI devices 89 Enabled Host Bus Error Setup field 94 environmental specifications 177 error codes 173 fan failure 16 memory 23 messages 170 173 overtemperature 16 overvoltage 16 single bit memory errors 40 error correcting code see ECC ESD see static electricity Exit Discarding Changes Setup field 97 Exit Saving Changes Setup field 97 exit Setup menu 97 exiting FRU and SDR load utility 150 SSU 124 expansion card adding an ISA card in the SSU 114 defining an ISA card in the SSU 113 installing 63 removing 64
187. t Discarding Changes Exits leaving NVRAM unmodified and continues POST You are prompted if any of the Setup fields were modified Load Setup Defaults Loads the default values for all Setup items Load Custom Defaults Loads the settings from custom defaults Setup Menus 97 Do not skip step 2 You will need these settings to configure your computer at the end of the procedure Please review the instructions distributed with the upgrade utility before attempting a BIOS upgrade Upgrading the BIOS Upgraded BIOS code is made available periodically You should check the website regularly especially if you have a problem with the server that is running BIOS Setup Preparing for the Upgrade Before you upgrade the BIOS prepare for the upgrade by recording the current BIOS settings obtaining the upgrade utility and making a copy of the current BIOS Recording the Current BIOS Settings Remember to record the current BIOS settings The upgrade process should preserve most settings but some options may no longer be available or some options may change Check the settings after the update to verify that the current settings are correct To Record the Current BIOS Settings 1 Boot the computer and press F2 when you see the message Press lt F2 gt Key if you want to run Setup 2 Write down the current settings from the BIOS Setup program Obtaining the Upgrade Utility You can upgrade to a new version of
188. t from the Connect menu and follow the Connect dialog shown in Figure 36 allows you to connect to a selected server If the client machine is already connected to a server initiating connection generates a warning message The message states that the existing connection will be terminated if you continue trying to initiate the new connection You are prompted to enter the EMP password whenever a connection is attempted m Line selection r Serial line Dialup 8 Bit No parity 1 stop bit Direct connect Serial Line Config Baud Rate l 19200 af Dial up Cancel Server _Cancel_ COM Port No fi E Help Figure 36 Connect Dialog Options available in the dialog are Line Selection Allows distinction between direct or dial up modem connection to the server e Dial up Connects to a selected server with a modem e Direct connect Serial Line Connects to the selected server directly using a null modem serial cable e Server Displays a list of available servers in a dropdown edit list box You can select or enter a server name a server must be selected wen the line selection is dial up e Serial Line Must be filled out when the line selection is set to direct connect serial line e Baud Rate Specifies baud rate must be 19200 for EMP to connect properly e COM Port No Sets the COM port number to which the null modem serial cable is connected Emergency Management Port Consol
189. tem and disconnect all AC power cords Again remove the access cover Move the jumper from pins 6 and 7 back to pins 5 and 6 oN O O uw Reinstall the access cover using the original screws and connect the power cords to the system 9 Run the SSU to specify a new password See Security Add in on page 116 for instructions on setting a password in the SSU Recovery Boot umper The jumper at pins 9 10 and 11 controls whether the system attempts to boot using the BIOS programmed in flash memory or if it attempts to flash the BIOS from a diskette in drive A If an attempted BIOS update is interrupted you may need to perform this procedure To Perform a Recovery Boot 1 See Changing a Jumper Setting on page 73 2 Move the recovery boot jumper from pins 9 and 10 to pins 10 and 11 Setting the J umpers 75 3 Reinstall the access cover for your safety using the original screws then connect the power cords to the system 4 Turn the system on and insert the Flash Memory Update Utility diskette in drive A After the system boots the speaker emits a single beep and the recovery process starts This takes about three minutes When the recovery process completes the speaker emits two beeps While in recovery mode there is no screen display on the monitor The keyboard is also disabled as the system automatically recovers the BIOS The beep codes listed in Table 7 describe the recovery status Table 7
190. the BIOS using the new BIOS files and the BIOS upgrade utility iFLASH EXE You can obtain the BIOS upgrade file and the iFLASH EXE utility through your computer supplier or from the Intel World Wide Web site http www intel com This upgrade utility allows you to e Upgrade the BIOS in flash memory e Update the language section of the BIOS The following steps explain how to upgrade the BIOS 98 Maintaining and Troubleshooting the Gateway ALR 9200 Server Creating a Bootable Diskette The upgrade process requires you to boot the server from the diskette drive You may need to redefine the boot sequence to set the diskette drive as the first priority boot device To Create a Bootable Diskette 1 Use a DOS or Windows 95 system to create the diskette 2 Insert a diskette in drive A 3 Atthe C prompt for an unformatted diskette type format a s or for a formatted diskette type SYS a 4 Press ENTER Creating the BIOS Upgrade Diskette The BIOS upgrade file is a compressed self extracting archive that contains the files you need to upgrade the BIOS To Create the BIOS Upgrade Diskette 1 Copy the BIOS upgrade file to a temporary directory on your hard disk 2 From the C prompt change to the temporary directory 3 To extract the file type the name of the BIOS upgrade file for example 10006BI1 EXE 4 Press ENTER The extracted file contains the following files LICENSE TXT README TXT BIOS EXE
191. the system will power off System Security 27 Summary of Software Security Features Table 4 lists the software security features and describes what protection each offers In general to enable or set the features listed here you must run the SSU and go to the Security Menu described in Security Add in on page 116 The table also refers to other SSU menus and to the Setup utility For more information on setting the security features see Security Menu on page 92 and Security Add in on page 116 Table 4 Software Security Features Feature Secure boot mode Description To enter secure mode Set and enable a password to automatically put the system into secure mode If you set a hot key combination you can secure the system by pressing the key combination This means you do not have to wait for the inactivity time out period See Security Menu on page 92 When the system is in secure mode The system boots and runs the OS but does not accept mouse or keyboard input until you enter the user password At bootup if the system detects a CD in the CD ROM drive ora diskette in drive A it requests a password When you enter the password the system boots from CD or diskette and disables secure mode If you have not installed a CD ROM drive or if there is no CD in the drive or diskette in drive A the system boots from drive C and automatically enters secure mode All enabled secure mode features g
192. three screw holes in the heatsink align with the corresponding holes in the hard drive The holes are placed so that you can position the heatsink in only one way with the fins extending along the side and the top of the hard drive Hard drive label side Heat sink Hard drive component side Figure 19 Installing Heatsinks on a Hard Drive 54 Maintaining and Troubleshooting the Gateway ALR 9200 Server 2 Use three screws D to attach each heatsink to the drive 3 To insert the drive into the hot docking bay you must attach a carrier to the drive See Mounting a SCSI Hard Disk Drive in a Carrier on page 55 Mounting a SCSI Hard Disk Drive in a Carrier Before you can install an LVD SCA 2 SCSI hard drive in the system you must mount it on a drive carrier to allow easy installation into the server To Mount a SCSI Drive on a Carrier 1 Remove the 3 5 inch hard drive from its wrapper and place it on an e Note antistatic surface Faster drives those F operating at or above 2 Orient the drive so the connector is near the top surface of the drive 10 000 RPM require the use then place the carrier on top of the drive of aluminum drive carriers to i improve heat dissipation Do 3 Using four screws of the correct size and length not supplied attach not mount these drives on the carrier to the drive see Figure 20 plastic carriers Figure 20 Hard Disk Drive and Carrier Installing Hardware 5
193. tribution using the power share board Configurations using three power supply modules use the same power share board as those using two supply modules The third module acts as a hot spare and allows hot swapping of failed power supply modules Table 5 Power Sharing Power Output Supply B System board 5V A System board 3 3V A System board 12v 1 B System board 12V 2 A Peripheral 5V B Peripheral 12V A Waning Hazardous voltage current and energy levels are present inside the power supply There are no user Serviceable parts inside it servicing must be done by technically qualified personnel Installing Hardware 65 v You might feel initial resistance in sliding the power supply from its bay Do not tilt or twist the supply Resistance is caused by the supply disengaging from its 40 pin connector Use even steady force to remove the supply Removing a Power Supply Module If the system configuration includes three power supply modules hot swapping is possible allowing you to remove a power supply module without powering down the system If your configuration uses only two modules you must power down the system before removing or replacing the failed power supply module Removing a Power Supply Module 1 Disconnect the AC power cables from the power supply modules You must hold the power supply retention clip to the side as you remove the power cord see Figure 27 on
194. tting in this guide ix timeout security 28 toolbar EMP Console 135 Transfer Mode Setup field 86 troubleshooting bootable CD ROM is not detected 169 CD ROM drive activity light does not light 168 characters are distorted or incorrect 166 checklist 158 M aintaining and Troubleshooting the Gateway ALR 9200 Server confirming operating system load 164 diskette drive activity light does not light 167 flash update recovery 75 flash update recovery beep codes 76 guidelines 158 hard disk drive activity light does not light 168 initial system startup 159 network problems 168 new battery 69 no beep codes 165 no characters appear onscreen 165 PCI installation tips 168 power light does not light 164 problems with applications 169 problems solving procedures 162 running new software 160 solving problems 159 specific problems 164 system cooling fans do not rotate properly 166 system has been running fine 161 system LED failures 163 Type Setup field 86 U Ultra DMA Setup field 86 universal serial bus see USB upgrade BIOS 98 100 creating bootable diskette 99 obtaining the BIOS upgrade utility 98 usage data FRU and SDR load utility 147 USB bus speed 20 internal connector 15 port 20 Use Multiprocessor Specification Setup W field 87 wake on LAN technology connector 14 User Password is Setup field 92 when to run the FRU and SDR load user password access 27 utility 145 using when to run the SSU 105
195. uide rail Termination module Retention module guide rail Tab on retention module Figure 9 Removing the Termination Module 9 Slide the termination module straight away from the system board out of the retention module Put it on a piece of conductive foam and store it in an antistatic package 10 Remove the processor cartridge from its protective wrapping 11 Orient the S E C cartridge so that the heat sink faces away from the center of the system board 12 With the tabs at the top of the S E C cartridge completely open pulled outward away from the center of the cartridge Figure 10 slide the cartridge into the guide rails of the retention module Figure 10 When done properly the triangular ends of the tabs with two round pegs on each fit into the entrance to the guide rails 38 Maintaining and Troubleshooting the Gateway ALR 9200 Server SEC cartridge Z o Ly Ay f Q7 Retention module guide rail Tab on SEC cartridge Processor heat sink must face away from the system board Figure 10 Installing a Processor 13 When the cartridge meets resistance push the two tabs toward each other Figure 10 until the processor is fully seated 14 Reattach the retention module bracket a With the bracket in an open position perpendicular to the front of the retention module slide the open hinge at
196. ule bay This procedure is only valid for configurations using two power supply modules To Install a Fan In the Power Supply Bay 1 Remove four screws the grill plate and fan from your kit 2 Remove the plate Figure 23 that covers the power supply bay closest to the PCI slots It is the uppermost bay when the server is standing upright in pedestal mode Plate covering power supply bay Figure 23 Installing a Fan in the Power Supply Bay 58 Maintaining and Troubleshooting the Gateway ALR 9200 Server 3 Using four screws attach the fan to the grill plate Figure 23 so that the fan label faces the plate 4 Insert the fan grill plate assembly into the power supply bay so that the cable points downward Figure 23 from the fan toward the other two power supplies and so the fan s label faces out the back of the chassis This alignment is important to ensure correct airflow direction 5 Using four screws attach the fan grill plate assembly to the chassis Figure 23 Removing an Individual System Fan The subchassis houses up to eight system fans Not all of these fans are required in standard configurations If a fan fails follow this procedure to remove the failed fan To Remove an Individual System Fan 1 Observe the safety and ESD precautions in Static Electricity Precautions on page 2 2 Remove the access cover see Removing the Access Cover on page 3
197. upports an accelerator key Accelerator keys are indicated by an underlined letter in the text listing the option Figure 33 shows the FRU Manager main window Table 28 lists the window s menus and options 122 Maintaining and Troubleshooting the Gateway ALR 9200 Server System Setup Utility File View Settings Help Common Header Area Vefgs Lon 01h Length 8 Internal Area Offset 01h Chassis Area Offset OEh Board Area Offset 12h Product Area Offset 1Ah PAD 00h PAD 00h CheckSum C4h End of the Fields in this Section Dislpay Internal Use Area Internal Information Area Version 01h Length 104 End of the Fields in this Section Dislpay Chassis Area Chassis Information Area Version 01h Length 32 Chassis Type 11h Part Number ASCII SKCBS3501 Serial Number ASCII Del System Setup Utility End of the Fields in this Section Figure 33 FRU Manager Main Window Table 28 FRU Manager Menus and Options Menu File Options Open FRU Opens FRU data from a previously saved file Save FRU Saves FRU data to a file in binary raw or verbose text format Exit Quits the FRU Manager View FRU Info Displays FRU information of the selected device All FRU Areas Displays FRU areas of all devices By Device Type Displays FRU areas sorted by device type Settings Display HEX Displays FRU areas in Hex format Display Verbose Displays FRU areas in verbose for
198. ur monitor are printed in bold User s Guide Names of publications and files are printed in italic Sidebars Sidebars give critical information such as warnings and important notes Conventions Used in This Guide ix A Warning Do not attempt to service the system yourself except as explained elsewhere in the manual Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may expose you to dangerous voltages or other risks Refer all servicing of those compartments to qualified service personnel J Important The system power cord serves as the main disconnect for the computer The wall outlet must be easily accessible by the operator Important Safety Instructions Observe the following guidelines when performing any work on your system e Follow all instructions marked on the server and in the documentation e Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning e Do not use this product near water Do not spill liquid on or into the server e Donot place the server on an unstable surface e Openings in the system cabinet are provided for ventilation Do not block or cover these openings Do not place the server near or upon a radiator or heat register e Use only the power source shown on the power supply If you are not certain about the power
199. uring configuration in the System Management Submenu of the BIOS Server Menu page 133 and whether the server COM2 port is configured for console redirect in the BIOS Emergency Management Port Console 131 132 The three EMP access modes are disabled pre boot and always active Table 29 EMP Console Access Modes Server Configured for Console Redirect available Mode Server is During POST After Operating powered off System boots Disabled Redirect window Redirect window Redirect window appears but is blank Pre boot EMP commands Redirect window Redirect window Always Active EMP commands available Redirect window EMP commands available You can modify the operation mode by selections in the POST reset and POST power up dialogs These are server control dialogs available with the EMP Console Table 30 EMP Console Access Modes Server not Configured for Console Redirect available available Mode Server is During POST After Operating powered off System boots Disabled Redirect window Redirect window Redirect window appears butis blank appears but is blank appears but is blank Pre boot EMP commands EMP commands Redirect window appears but is blank Always Active EMP commands available EMP commands available EMP commands available EMP Console Requirements This section outlines the requirements and configurations necessary f
200. ve the board information After making changes click Save 4 Tocreate a board click New 5 Toremove acurrent definition of a board click Delete Resource Configuration Add in Window 113 Adding and Removing ISA Boards Adding and removing boards through the RCA provides a way for the RCA to run its conflict detection algorithms on the resources requested by the boards This alerts you to any possible problems with that particular board in the current configuration To Add an ISA Board 1 Click Add ISA Board in the RCA window 2 Specify the directory for the CFG file 3 Select the file and click OK To Remove an ISA Board 1 Select a valid ISA board in the Devices section of the RCA window 2 Click Remove ISA Board Modifying Resources Modifying the resources of a device may be necessary to accommodate certain operating systems applications and drivers You may also need to modify resources to resolve a conflict To Modify Device Resources 1 Highlight the device in the Devices section of the RCA window 2 Press the spacebar or ENTER or double click on the entry This displays the functions of the selected device along with any possible choices and the resources associated with those choices 114 Maintaining and Troubleshooting the Gateway ALR 9200 Server To Edit Resources 1 Highlight the function in the Configuration window 2 Press the spacebar or ENTER or double click on the entry this u
201. vent log SEL add in task brings up the SEL viewer add in which allows you to e Examine SEL records via the BMC in hex or verbose mode e Examine SEL records by sensor or event type in hex or verbose mode e Examine SEL records from a previously stored binary file in hex or verbose mode e Save SEL records to a file in either text or binary form e Clear SEL entries from the non volatile storage area The SEL viewer main window provides access to features of the add in Each option included on the main menu supports an accelerator key Accelerator keys are indicated by an underlined letter in the text listing the option The main window includes support to display the following information for each SEL entry record identifier event type time stamp information generator identifier EMV revision sensor type sensor number and event description Figure 31 shows the SEL viewer main window Table 26 lists the window s menus and options Maintaining and Troubleshooting the Gateway ALR 9200 Server a SSEM Setup Utility L z 5 File View Settings Help Time Stamp Event Description Pre Init Pre Init Pre Init Pre Init Timestamp Lower Critical going low Trigger Reading 0x0001 Tri Timestamp g low Trigger Reading Timestamp Timestamp Lower Critical going low Trigger Reading 0x0000 Pre Init Timestamp Lower Critical going low Trigger Reading 0x0001 Ti Pre Init Timestamp F
202. ver the chassis so that the rows of tabs align with slots in the chassis While pressing inward slide the cover toward the front of the system until the tabs on the cover firmly engage in the chassis 4 Attach the cover to the chassis with the three screws you removed earlier and tighten them firmly 5 Connect all external cables and the power cords to the system Installing the Front Door To replace the front door insert the hinges into the slots on the front of the chassis and close the door Secure it by turning the bezel keylock to the second locked position The first position allows you to open the front door and locks the side access panel The fully locked position prevents all access to the system controls by locking both the access panel and the bezel door 8 Maintaining and Troubleshooting the Gateway ALR 9200 Server Components Contents System Board Features cesses eeeesseseeeeeeeeeseeeees System Board Connectors eeeeseeeeeeeeseseeeeeeeeeseeees Drive Controllers and Connectors ceeeeseeee System Jumpers B 00 eeeeesesceeeeseseseseeeeeeeseaees Miscellaneous Connectors ececcseeseseeeeeeeeeeeeees Expansion Slot Connectors 2 0 0 0 cece eeeeee Memory Module Connector 1 ccsseeeeeeeeeeees System Management Connectors eee Back Panel I O Connectors cecesseseeseeeeseeeeeees System Memory Addressing Memory Configuration System Security cairia enais M
203. w you to perform server specific management functions Two of these fields open submenus Table 19 lists the fields and the options available for each Table 19 Server Menu Field Options Description System Management N A Enters submenu Console Redirection N A Enters submenu Processor Retest No Instructs the BIOS to clear the historical processor Yes status and to retest all processors on the next boot Setup Menus 93 System Management Submenu The system management submenu provides eight fields that allow you to set system management characteristics Table 20 lists the fields and the options for each Table 20 System Management Submenu Field Options Description Server Disabled Enabled loads the Server Management Interrupt Management Mode Enabled handler which handles system errors System Event Disabled Enabled forces the BIOS and the BMC to log Logging Enabled system events Clear Event Log Disabled Enabled clears the system event log Enabled Assert NMI on Disabled Enabled generates a nonmaskable interrupt NMI AERR Enabled on an address parity error AERR Assert NMI on Disabled Enabled generates an NMI on a bus error BERR BERR Enabled Assert NMI on Disabled Enabled generates an NMI on a parity error PERR PERR Enabled To activate this feature the system error SERR option must be enabled Assert NMI on Disabled Enabled generates a
204. word You may be asked about it when calling Technical Support Only qualified personnel should open the system for maintenance If you feel you are qualified to maintain the system yourself make certain you are properly grounded before opening the system chassis See Chapter 1 System Access for more information on preventing electrostatic damage to the system Maintaining and Troubleshooting the Gateway ALR 9200 Server Solving Problems This chapter helps you identify and solve problems that might occur while you are using the system Resetting the System Some problems can be solved simply by resetting the system A system reset clears memory and resets many registers to initial startup values If the data in memory or any registers has become corrupt or has been improperly set during operation a system reset will correct the problem Table 33 lists the various ways in which the system can be reset Table 33 System Reset Methods Key or Button Type of Reset CTRL ALT DEL Soft boot reset which clears system memory and reloads the operating system Reset button Clear system memory restart POST and reload the operating system Power off on Cold boot reset which clears system memory restarts POST reloads the operating system and halts power to all peripherals Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configur
205. x 203 logical block addressing Mode see LBA Setup field parallel port 90 low voltage differential Setup field serial port B 90 see LVD Modem configuration EMP LVD SCSI drives 10 Console 133 modifying resources in the SSU 114 M modules power supply 65 main menu monitor supported 19 EMP Console 136 monitoring Setup menu 85 chassis intrusion 18 main window EMP Console 134 fan speeds 18 management plug ins EMP POST 163 Console 141 temperature 18 Maximum Capacity Setup field 86 voltages 18 Maximum Number of I20 Drives Setup mouse port 19 field 95 Multiboot Options Add in SSU 115 memory Multi boot Support Setup field 95 addressing 24 Multi Sector Transfers Setup field 86 banks 23 base 24 N CMOS 13 narrow SCSI connector 12 configuring 25 network problems troubleshooting 168 DRAM 10 NMI generating 17 error correction 23 no characters appear onscreen 165 extended 24 non maskable interrupt flash BIOS 15 see NMI four way interleaving 23 notice computer viruses 155 holes 24 Num Lock Setup field 87 installing DIMMs 43 installing memory module 44 O map system 181 opening module 23 bezel 4 module connector 16 electronics bay 5 removing DIMMs 41 front bezel 4 removing the memory module 40 subchassis 5 sequenced DIMM installation 24 system 3 supported 10 operating system confirming load 164 supported DIMMs 23 Option ROM Scan video installed 10 Setup field PCI device embedded Memory Scrubbing Setup field 91 SCSI 88 menus S
206. x256 4x256 4096 MB Use DIMMs that have been tested for compatibility with the system board Contact your Sales representative or dealer for a list of approved DIMMs Table 3 lists some sample size combinations Memory 25 System Secunty To help prevent unauthorized entry or use of the system the system includes a three position key lock switch to permit selected access to drive bays position is communicated to the BMC see System Management Connectors on page 16 The system also includes server management software that monitors the chassis intrusion switch Mechanical Locks and Monitoring The system includes a chassis intrusion switch When the access cover is opened the switch transmits an alarm signal to the system board where server management software processes the signal You can program a response to an intrusion for example the system may power down or lock the keyboard Software Locks via the SSU or BIOS Setup The system setup utility SSU provides a number of security features to prevent unauthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after you enter the correct password s For example the SSU allows you to e Enable the keyboard lockout timer so the server requires a password to reactivate the keyboard and mouse after a specified time out period of 1 to 120 minutes e Set and enable administrator and us
207. y and connect them to the narrow SCSI cable Ultra and Ultra 2 devices are normally hard drives connect them to the SCSI backplane at the rear of the SCSI drive bay The wide SCSI connectors support either single ended SE or low voltage differential LVD drives Installing a 5 25 inch Peripheral in the Front Bay Three 5 25 inch half height bays provide space for tape backup CD ROM or other removable media drives ws z If you disable the IDE controller to reuse the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not free the interrupt Itis important that the cabling and connections meet the SCSI bus specification Otherwise the bus may be unreliable and data corruption may occur or devices might not work at all You must terminate the SCSI bus at the end of the cable the last device on the cable usually provides bus termination v We recommend that you do not install hard drives in the 5 25 inch bays the drives cannot be properly cooled in this location also a hard drive generates EMI and is therefore more susceptible to ESD in this location Installing Hardware 49 System EMI integrity and cooling are both protected by having drives installed in the bays or filler panels and EMI shields covering the bays When you install a drive save the panel and shield to reinstall in case you should l
208. ystem power is switched off The primary function of the BMC is to autonomously monitor system management events and log their occurrence in the nonvolatile system event log SEL These events include overtemperature and overvoltage conditions fan failure or chassis intrusion While monitoring the BMC maintains the nonvolatile sensor data record repository SDRR from which run time information can be retrieved The BMC provides an ISA Maintaining and Troubleshooting the Gateway ALR 9200 Server host interface to SDRR information so software running on the server can poll and retrieve the current status of the hardware A shared register interface is defined for this purpose SEL contents can be retrieved after system failure for analysis by field service personnel using system management tools like Intel LANDesk Server Manager Because the BMC is powered by 5V_Standby SEL and SDRR information is also available via the interperipheral management bus IPMB An emergency management board like the Intel LANDesk server management module SMM board can obtain the SEL and make it remotely accessible using a LAN or telephone line connection During monitoring the BMC performs the following functions e System board temperature and voltage monitoring e Processor presence monitoring and fault resilient boot FRB control e System board fan failure detection and indicator control e SEL interface management e SDRR interface manage

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