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Gateway 955 User's Manual

1. 4 Attach the remaining handle to the other side of the server 5 Remove the front cover lock keys from the inside of the front cover then snap on the front cover SEES GS cateway 18 www gateway com Mounting your server into a cabinet 6 To lock the front cover insert the key into the lock and rotate it 1 4 turn clockwise To unlock it rotate the key 1 4 turn counter clockwise Lock SUB Qcateway Unlock Removing the server from a cabinet gt To remove the server from a cabinet Warning Screws are required to support the front of the server You must support the server while removing the front screws D and while sliding the server off the cabinet rails 1 Remove the front cover if installed 2 Remove the handles if installed 3 While supporting the front of the server remove the four screws that secure the server rails to the front cabinet posts 4 While supporting the server slide the server away from the cabinet until it slides off the cabinet rails www gateway com 19 Chapter 2 Setting Up Your Server Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on m Make sure that all cables are connected securely to the correct ports and jacks on the back of the server Warning When you connect peripheral devices to
2. l I O ports 4 IDE connectors 5 drive configuration 49 indicators 2 3 21 32 installing add in card 60 backplane 74 battery 77 card 60 CD drive 49 51 diskette drive 49 51 expansion cards 60 fan module 64 hard drive 54 heat sink 67 hot swap drive 54 media drive 49 51 memory 58 PCI card 60 power distribution board 79 power supply 71 processor 67 SCSI backplane 74 SCSI drive 54 system board 84 Internet connection troubleshooting 107 intrusion switch connector location 5 J jacks see connections jumper location 5 K keyboard cleaning 27 port 3 troubleshooting 108 L LAN jack 3 LED indicators 2 21 line conditioners 10 lock Kensington 3 key 2 29 46 location 2 3 M Main menu BIOS Setup utility 90 maintenance cleaning 26 cleaning case 26 cleaning keyboard 27 cleaning screen 27 Gateway Server Manager 29 general guidelines 26 recording BIOS configuration 28 master boot record 107 memory installing 58 location 5 troubleshooting 108 messages 100 modem connection speed 109 troubleshooting 108 monitor cleaning 27 port 3 troubleshooting 110 motherboard see system board mouse port 3 135 N network jack 3 NMI 102 non maskable interrupt 2 102 non technical support Accounting 97 Sales 97 Warranty 97 O opening case 46 operating system setup 23 P password resetting BIOS 93 supervisor 30 user 30 PCI card see card ports see connections POST power on self test 22 power
3. A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Technical Support For more information see Getting Help on page 6 44 Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in the server Prevent D ESD damage by following ESD guidelines every time you open the server case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power D cord and modem cable before opening the server case Before working with server components follow these guidelines Turn off the server then unplug the power cords and all other cables Press the power button to drain any residual power from the server Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object D into the vent holes of the power sup
4. B To replace the drive in the Flex Bay 1 Follow the instructions in Preventing static electricity discharge on page 45 Caution The combination CD diskette drive is not hot swappable Before removing the drive make sure that power is turned AN off 2 Rotate the combination drive s locking handle up www gateway com 49 Chapter 4 Installing Components 3 While holding the locking handle pull the drive out of the server 4 Insert the new drive into the Flex Bay then press it in until the drive faceplate is flush with the front of the server 5 Rotate the locking handle down 6 Reconnect all power cords and peripheral device cables then turn on the server 50 www gateway com Installing drives Installing a hot swap SCSI hard drive into the Flex Bay gt To install a hot swap hard drive into the Flex Bay 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Rotate the combination drive s locking handle up 3 While holding the locking handle pull the drive out of the server www gateway com 51 Chapter 4 Installing Components 4 Insert the Flex Bay plug into the top left area of the front control panel The Flex Bay plug comes in your server s accessory box 5 Install the hard drive into the hot swap drive tray For instructions see Installing a hard drive on page 54 6 Make sure that the tray s release lever is fully open then slide the tr
5. Gateway 955 Server user sguide Search Contents 1 Checking Out Your Gateway Server 1 POND a pb ihe e REN Rats E DR Sou a t eati DO ne e pee dust dese uci 2 Control panel oof n ra end Red Ere edm Ee EE my erm Eum Ee 2 Backe Suae adole tanh aed a Ce cR a dace AOSE 3 gcupm e D cL 4 System board 225x329 duo ets xe a celal ul Rate ad cared s ME Abu adi us 5 GONMECIOMS e geen Slee tet Rates Seated tied hy dees beta a Sarin af na T 5 Getting Helps 135r Eee te et e ee a is Sd 6 Server Companion CD 000 eee 6 Gateway Web site 0 0 0 0 rne 6 Telephone support 0 0 6 2 Setting Up Your Server Luslsslusue 7 Setting up the hardware 00 0 c cee eae 8 Protecting from power source problems 0000 ce eee eee eee eee 9 Mounting your server into a cabinet 0 c eee ee 11 Installing the front cover 0 0 0 ete ee 17 Removing the server from a cabinet 0 e eee eee 19 Starting your server 1 20 ccc eens 20 Understanding the power on self test 0 00 e eee ee 22 Turning off your server 0 res 22 Setting up the operating system llllsslsleee lees 23 3 Maintaining Your Server usuulllsessees 25 Caring for your server seeria ere o nia hne 26 Cleaning your server l l 26 Preparing for system recovery 0 res 28 Recording the BIOS
6. You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For instructions see Modem telephone dial up on page 108 107 Chapter 6 Troubleshooting Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 58 m A memory module may be defective If possible try another memory module and see if the error repeats Modem telephone dial up See also Internet Your modem does not dial or does not connect m Make sure that your server is connected to the telephone line and the telephone line has a dial tone m Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a telephone into the telephone jack m If you have addit
7. gt To mount your server in a cabinet 1 Remove the two screws from each handle then set the handles and screws aside Screws 2 Align the holes in a server rail with the tabs on the side of the server then place the rail against the server and slide the rail as far forward as it will go Both server rails are identical so you can use either rail on either side of the server Gy D Qu 12 www gateway com Mounting your server into a cabinet 3 Use one of the small screws to fasten the rail to the server then attach the remaining rail to the other side of the server Screw 4 Place a disk guide over the disk guide screw hole towards the back of the server Screw hole www gateway com 13 Chapter 2 Setting Up Your Server 5 Insert a small screw through the disk guide and tighten the screw Attach the remaining disk guide to the other side of the server Screw 6 Attach a nut bar to the inside of the two rear cabinet posts using medium screws but do not completely tighten the screws leave them loose enough to allow insertion of the cabinet rail in the next step 14 www gateway com Mounting your server into a cabinet 7 Insert the slotted foot of a cabinet rail between each nut bar and post then tighten the screws Warning Lifting the server and attaching it to the rack is a two person job If needed use an appropriate lifting D device A fully loaded Gateway 955
8. m Moves all events from the Disabled list to the Enabled list Click Save to save the changes Click Close to return to the BMC LAN Configuration window Click Save to save the changes Click Close to return to the PEM window Installing Components Read this chapter to learn how to Open and close the server case Install drives Install expansion cards and memory modules Install processors Replace the power supply Replace the SCSI backplane Replace the fan module Replace the front panel board and power distribution board m Replace the system board and CMOS battery You must open your server case to install components If you are not comfortable with these procedures get help from a computer service technician or contact Gateway Technical Support 43 Chapter 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are
9. installing A processor fa ssiereniete RS texere ex c ae be pea ee bbe 67 Replacing the power supply slsseeeeee I 71 Replacing the SCSI backplane 0000 eee eee eee 74 Replacing the CMOS battery 000 cece eee 77 Replacing the power distribution board 000e cece ee eee 79 Replacing the front panel board 0 0 eee 81 Replacing the system board 0 cece eee 84 Using the BIOS Setup Utility 22 00 e eee 89 Opening the BIOS Setup utility 0 0 0 eee 90 Updating the BIOS sericum ea a e ea a e a teens 91 Resetting the BIOS 0 0 0 ett 92 Resetting BIOS passwords slsseeeeeelel ses 93 Troubleshoolinig ote RE oRenxxecdeku vA EA che EIE teases 95 Telephone support nrar eE EnA ARE er 96 Before calling Gateway Technical Support 0000 0c eens 96 Telephone support 0 20 eee e 97 Tutoring and training 0 2 0 teens 98 Safety guidelines 0 0 cette 99 Error messages spe RD Ee ee a D eR en 100 Troubleshooting 0c cece eee el tees 102 FirSt steps siepe page eA ELDEERLMARUDEPRIAMESI Ea ARR E aces 102 Battery replacement llllelseeeeeeeee ne 103 Beep codes sem ee ea reddet RE E RR E Rs 103 BIOS Rer min ae ster conet d fandi ah exe C CLIE 105 CD ANVE uice teehee aa Die MAS CA ee Erud dre 105 Diskette drive 2o eee ede OO eS a i eR oe 105 Expansion Cards 2 force sgh bb fae a
10. seven days a week 365 days a year TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Central Time Get information about available systems pricing orders billing statements warranty service or other non technical issues Telephone support How to reach 800 846 4526 US 877 709 2951 Canada 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 800 846 2000 US 888 888 2037 Canada 97 Chapter 6 Troubleshooting Tutoring and training Gateway s Technical Support professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource In store training at Gateway stores Gateway Learning Libraries Online training from Learn Gateway 98 Service description Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs including Microsoft Word Excel and PowerPoint A variety of courses and tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses are available from Learn Q Gateway All you have to do is go online and log in You select the subject
11. Active The EMP is available at any time m Preboot The EMP is available only when the server is powered down or is running POST during startup After the operating system is loaded a connection cannot be made m Disabled Remote systems are not allowed to initiate connections In the Restricted Mode list click either m Enabled A remote system can initiate a connection but cannot perform control operations such as power down reset or front panel NMI m Disabled The remote system has full control of the server In the Connection Mode list click either m Direct Connect The Serial RJ 45 port on the server is connected by a serial cable to the remote system m Modem Connect The Serial RJ 45 port on the server is connected to a modem Click Save to save the changes Click Close to return to the PEM window 39 Chapter 3 Maintaining Your Server Setting up paging alerts B To set up paging alerts 40 1 2 I oO ON CO Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts Install an external modem on the serial RJ 45 port on the back of your server In the SSU Main window click Platform Event Manager PEM In the PEM window click Configure EMP In the corresponding boxes enter the following command strings for the modem attached to the serial RJ 45 port m ESC Sequence The escape sequence This string is s
12. D NEL 9 Remove the eight screws that secure the heat sink brackets to the system board then remove the brackets Screws Screws Screws Screws www gateway com 85 Chapter 4 Installing Components 10 Slide the system board toward the front of the server If the board is difficult to move push on the rear I O port panel for added leverage 11 Lift the board away from the case 12 Insert the new system board into the case then slide the board toward the back of the case so the board is held under the system board guides Guide 86 www gateway com 13 14 15 16 17 18 19 20 Replacing the system board Replace the three system board screws you removed in Step 8 Reinstall the heat sink brackets Reinstall the memory processors and fan module Reinstall the riser cards For instructions see Installing PCI expansion cards on page 60 Follow the instructions in Closing the server case on page 48 Turn on your server then press F2 when the Gateway logo screen appears during startup Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Technical Support For more information see Getting Help on page 6 87 Chapter 4 Installing Components 88 www gateway com Using the BIOS Setup Utility Read this c
13. Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 131 Appendix C 132 www gateway com Index Numerics 5 25 inch drive installing 49 51 location 2 A accessories safety precautions 126 add in card see card adding see installing administrator password 30 Advanced menu BIOS Setup utility 90 B backplane installing 74 location 4 baseboard management controller 33 battery location 5 replacing 77 troubleshooting 103 beep codes 103 BIOS resetting 92 resetting passwords 93 settings 119 troubleshooting 105 updating 91 BIOS Setup utility 89 menus 90 120 navigating through 90 opening 90 passwords 30 93 recording configuration 28 settings 119 troubleshooting 105 BMC 33 Boot menu BIOS Setup utility 90 C card installing 60 slot location 4 5 60 troubleshooting 106 case closing 48 opening 46 CD Gateway Server Manager 29 Server Companion 31 troubleshooting 105 CD drive installing 49 51 location 2 troubleshooting 105 cleaning case 26 keyboard 27 screen 27 closing case 48 CM
14. and the chipset Security gives you access to settings related to system access passwords For more information see Server security on page 29 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Boot gives you access to information and settings for startup features and startup sequences Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette B To update the BIOS 1 Print the appendix for BIOS Settings on page 119 2 Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Download the BIOS update from support gateway com Follow the instructions in the self extracting BIOS update file OORA CCo Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility 91 Chapter 5 Using the BIOS Setup Utility Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults Press the power and reset buttons on the front of the server Move the Clear BIOS jumper on the system board gt To reset the BIOS using the power and reset buttons 1 2 Print the appendix
15. configuration 0 0c e eee ee 28 System administration lilii 29 Gateway Server Manager 200 00 e eens 29 Server Security iusque ep ainei dE Lak hoes eve Ed aes Ay 29 Using your Server Companion CD sasaaa cece 31 Identifying your server 000 cette 32 Updating the baseboard management controller firmware 33 Using the System Setup Utility llle 36 Viewing FRU information saros ena E E a a e a Ea eR 36 Viewing sensor data records sss suassaanua e 37 Setting up remote access ilililil eee 37 4 Installing Components seseeeeeeseeee 43 Preparing to install components 00 e eee tees 44 Selecting a place to work 0 0 00 ccc tees 44 Gathering the tools you need 1 ee 44 Getting Help siran 15 eene tet Au E Eo ee RU eam DEVE 44 Preventing static electricity discharge leslie 45 Opening the server case 2 res 46 Closing the server case lsslsssseeeeelel 48 installing AMES ir ERI RR EE I PEERS e A QUE Reed E 49 Replacing the CD diskette drive in the Flex Bay 000e ea eee 49 Installing a hot swap SCSI hard drive into the Flex Bay 51 Installing a hard drive 1 eee 54 ristalling Memory ane PA te tale mee ee ta MERE e TU RU etm 58 Installing PCI expansion cards 0000 tee 60 Replacing the fan module a KE EE tees 64
16. for BIOS Settings in this guide Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Press the reset button and hold it down for four seconds or more then press the power button while continuing to hold down the reset button Release both buttons at the same time The BIOS is reset gt To reset the BIOS using the system board jumper 92 1 2 Print the appendix for BIOS Settings in this guide Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 45 Turn off the server then disconnect the power cord and all other cables connected to the server Remove the top panel For instructions see Opening the server case on page 46 Resetting the BIOS Warning Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power D cord and all other cables before changing the jumper 7 Placea jumper across the CLR CMOS pins of jumper J1D4 then remove the jumper The BIOS settings are cleared CLR CMOS clear BIOS pins 8 Follow the instructions in Closing the server case on page 48 zl Resetting BIOS passwords To reset BIOS passwords you must reset and clear all BIOS settings To reset
17. guide 2 Open the BIOS Setup utility For instructions see Opening the BIOS Setup utility on page 90 3 Record the BIOS settings on your printout then close the utility 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 45 5 Follow the instructions in Opening the server case on page 46 77 Chapter 4 Installing Components 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way CMOS battery 7 Push the battery retention clip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery 8 Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place 9 Follow the instructions in Closing the server case on page 48 10 Turn on your server then press F2 when the Gateway logo screen appears during startup 11 Restore any BIOS settings that you wrote down in Step 3 12 Save all your settings and close the BIOS Setup utility 78 Replacing the power distribution board Replacing the power distribution board 1 2 Follow the instructions in Preventing static electricity discharge on page 45 Follow the instructions in Opening the server case on page 46 Remove each of the drives from server including
18. installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network 21 Chapter 2 Setting Up Your Server Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 100 and Beep codes on page 103 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure gt To turn off the server 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button Warning The power button on the server does not turn off server AC power To remove AC power from the server you must D unplug the AC power cord from the wall outlet or power source The power cord is considered the disconnect device to the main AC power 2 If your server did not turn off automatically press the power button OR Press the reset button to reset the server 22 Setting up the operating system
19. matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer For more information www gateway com country www gateway com training www learnatgateway com Safety guidelines Safety guidelines While troubleshooting your server follow these safety guidelines Never remove the top panel while your server is turned on and while the modem cable and the power cord is connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 45 After you complete any maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Technical Support For more information see Telephone supp
20. option to Yes in the BIOS Setup utility Reseat the processor and start the server again Connect a keyboard that you know is good If the error occurs when a keyboard is not attached contact Gateway Technical Support Same as for 5 beeps The system board may be faulty Call Technical Support Same as for 4 beeps Same as for 4 beeps Update the BIOS For instructions see Updating the BIOS on page 91 Troubleshooting BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For instructions see Replacing the CMOS battery on page 77 CD drive Your server does not recognize a CD or the CD drive W Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 89 m Reinstall the device driver For instructions see Using Your Server Companion CD m Make sure that the drive is configured correctly by following the instructions in the drive s documentation m Turn off your server then remove the combination drive and push it in again to make sure the drive is seated correctly For instructions see Replacing the CD diskette drive in the Flex Bay on page 49 Your CD drive tray does not open m Press a straightened paper clip wire into the CD drive s manual eject hole The drive tray opens m Ifthis problem happen
21. rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Caution Changes or modifications not expressly approved by A Gateway could void the FCC compliance and negate your i authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telep
22. riser boards One full length full height 64 bit PCI riser One low profile LP 64 bit PCI riser On board ATI Rage XL 8 MB SDRAM Up to 1600 x 1200 2D Up to 1024 x 768 3D Intel 82546EB controller Dual onboard 10 100 1000 network interface EEE 850 3u auto negotiation support Full duplex support Adaptec AIC 7902W controller Dual channel Ultra320 LVD SCSI channels Accessible at back panel ACPI compliance Supports SO S1 84 S5 115 Appendix A Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Altitude Humidity 116 Requirements Maximum rate of change 18 F 10 C per hour Nonoperating 55 to 150 F 48 3 to 65 5 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Use of 2 GB DIMMs derates the server to 86 F 30 C 10 000 feet 3 048 meters maximum Operating wet bulb Not to exceed 91 4 F 33 C with diskette drive or hard drive Nonoperating 95 relative noncondensing at 86 F 30 C Additional specifications Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links
23. server does not turn on m If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 110 m If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS m Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet m Open your server and make sure that the power supply cable and power button cable are connected correctly to the system board When you turn on the server it makes several short beeps m The short beeps indicate the server has encountered some type of error See Beep codes on page 103 Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly m Set the Retest Processor option in the BIOS Setup utility to Yes m Ifyouhave upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For more information see your operating system s documentation 111 Chapter 6 Troubleshooting 112
24. server weighs about 30 Ibs 13 6 kg 8 With the front of the server facing you lift the server insert it into the cabinet from the front then position the disk guides so they fit in the cabinet rails 9 Push the server toward the back of the cabinet until the front of the server rails touch the front cabinet posts www gateway com 15 Chapter 2 Setting Up Your Server 10 Attach one of the server rails to the front cabinet post using two of the medium screws and one nut bar then attach the remaining rail to the other cabinet post Warning Screws are required to support the front of the server You must support the server while installing or removing the D front screws and while sliding the server on or off the cabinet rails 16 www gateway com Mounting your server into a cabinet Installing the front cover Important The front cover is held in place by the server handles If you are not installing the front cover you do not need to install the handles gt To install the front cover optional 1 Insert one of the large screws into the front screw hole on the handle then insert a spacer onto the part of the screw protruding from the back of the handle 2 Slide a handle with its attached screw and spacer between the server and the server rail www gateway com 17 Chapter 2 Setting Up Your Server 3 Align the screw on the handle with the center hole in the server rail then tighten the screw
25. the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of expl
26. to additional Gateway documentation and detailed specifications for your own server 117 Appendix A 118 www gateway com BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility gt To view all BIOS settings 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select menus and submenus to display setting information n 119 Appendix B BIOS menu BIOS submenu Primary IDE Master Primary IDE Slave Secondary IDE Master Processor Settings Processor Settings Advanced PCI Configuration PCI Configuration Onboard NIC PCI Configuration Onboard NIC PCI Configuration Onboard NIC PCI Configuration Onboard SCSI PCI Configuration Onboard SCSI PCI Configuration PCI Configuration PCI Configuration Peripheral Configuration Peripheral Configuration 120 Setting Value System Time System Date Floppy A Hard Disk Pre Delay Type Type Type Processor Retest Hyper Threading Technology Language USB Function Onboard NIC Onboard NIC 1 ROM Onboard NIC 2 ROM Onboard SCSI Onboard SCSI ROM Onboard V
27. 15 SSU 36 starting server 20 static electricity 45 status indicator 21 supervisor password see administrator password surge protector 9 system 114 administration 29 control 29 ID indicator 2 3 32 management 29 security 29 specifications 114 startup 20 system board components 5 installing 84 replacing 84 specifications 115 system configuration protecting with passwords 30 system recovery recording BIOS configuration 28 System Setup Utility 36 I technical support FaxBack support 97 resources 96 Technical Support 96 97 tips before contacting 96 telephone support 96 training CD 98 classroom 98 Gateway Learning Libraries 98 Learn Gateway 98 troubleshooting add in card 106 battery 103 beep codes 103 BIOS 105 card 106 CD 105 CD drive 105 diskette drive 105 error messages 100 expansion card 106 faxed answers 97 general guidelines 102 general safety guidelines 99 hard drive 106 Internet connection 107 keyboard 108 master boot record 107 memory 108 137 modem 108 monitor 110 power 111 power source problems 9 processor 111 safety guidelines 99 SCSI drive 107 technical support 96 telephone support 96 video 110 turning off server 22 turning on server 20 U uninterruptible power supply UPS 10 updating BIOS 91 updating the BIOS 91 UPS 10 USB ports internal connector 5 location 2 3 user password 30 utilities BIOS Setup 89 V VGA port 2 3 voltage regulator lo
28. 2 while your server restarts Select the Server menu then select the Event Log Configuration menu 101 Chapter 6 Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections 102 Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device If an error message appears on the screen write down the exact message before calling Gateway Technical Support For more information see Telephone support on page 96 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button with a straightened paper clip to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or
29. 9 Warning Screws are required to support the front of the server when using the standard cabinet rails You must support the D server while removing the front screws and while sliding the server off the cabinet rails 4 Place the server on a stable non skid surface 46 Opening the server case 5 Press and hold the panel release button then slide the top panel toward the back of the server about 1 2 inch Panel release EE 6 Lift the top panel away from the server www gateway com 47 Chapter 4 Installing Components Closing the server case gt To close the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Slide the top panel s edges into the server 3 Slide the top panel toward the front of the server until it clicks into place 4 Reconnect the power cord and all other cables 48 Installing drives Installing drives Your server s basic configuration includes one combination CD diskette drive and as many as three SCSI hard drives As you prepare to install drives remember m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Replacing the CD diskette drive in the Flex Bay
30. BIOS passwords follow the instructions in Resetting the BIOS on page 92 www gateway com 93 Chapter 5 Using the BIOS Setup Utility 94 www gateway com Troubleshooting Read this chapter to learn how to m Get telephone support and training m Interpret error messages and codes m Troubleshoot If the suggestions in this chapter do not correct the problem see Telephone support on page 96 for more information about how to get help 95 Chapter 6 Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your server follow these recommendations before contacting Gateway Technical Support 96 Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting
31. In the PEM window click Configure LAN 4 To require a password for remote access type the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the password leave both boxes blank You can also clear the password by clicking Options then Clear LAN Password 37 Chapter 3 Maintaining Your Server 5 Click the remote access mode from the LAN Access Mode list m Always Available A remote system can initiate a LAN connection regardless of the state of the server m Restricted A remote system can initiate a LAN connection but cannot perform control operations such as turn off power reset or front panel NMI non maskable interrupt m Disabled Remote systems are not allowed to initiate LAN connections 6 In the IP Setup box click one m DHCP The IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog box are ignored m Static Assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog box 7 if you selected Static in the previous step complete the IP addressing boxes m Host IP Address The IP address of this server m Gateway IP Address The IP address of the router for this server m Subnet Mask The IP address for the server s sub
32. OS battery see battery configuration jumper 5 connections diskette drive 5 I O 4 IDE 5 keyboard 3 LAN 3 monitor 3 mouse 3 network 3 power 3 5 PS 2 3 133 RJ 45 5 SCSI 3 5 serial 3 USB 2 3 VGA 2 3 cover panels removing 46 D DDR SDRAM see memory device drivers installing 31 DIMM see memory diskette drive connector 5 installing 49 51 location 2 replacing 49 51 troubleshooting 105 display troubleshooting 110 documentation Gateway Web site 6 Server Companion CD 31 drive bays location 2 drivers installing 31 drives CD 2 49 51 configuring 49 diskette 2 49 51 hard drive 2 54 hot swap 2 4 54 installing 49 51 54 installing diskette 51 RAID 2 4 54 replacing 49 SCSI 2 54 troubleshooting 105 106 134 E electrostatic discharge ESD 45 environmental specifications 116 error messages 100 eSupport 117 Exit menu BIOS Setup utility 90 expansion card see card F fan module connector 5 installing 64 location 4 finding specifications 114 117 Flex Bay location 2 front panel connector 5 G Gateway Learn Gateway 98 Learning Libraries 98 stores 98 Technical Support 96 Web address 6 Web site 6 Gateway Server Manager 29 H hard drive indicator 2 installing 54 LED indicator 2 troubleshooting 106 heat sink installing 67 help telephone support 96 tutoring 98 hot swap hard drives 2 54 power supply 71 hot swap drives fan 4 5 installing 54 location 2
33. Setting up the operating system If you ordered your server with the operating system already installed by Gateway it is completely installed and the basic settings are already configured See your operating system s documentation for instructions on configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions 23 Chapter 2 Setting Up Your Server 24 www gateway com Maintaining Your Server Read this chapter to learn how to m Care for your server m Record the BIOS configuration m Manage your server and network 25 Chapter 3 Maintaining Your Server Caring for your server To extend the life of your server Be careful not to bump or drop your server When transporting your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely ex
34. and lift it away from the socket 11 Before inserting the processor into the socket make sure that m The processor release lever is open all the way 135 from the closed position m The triangular arrow on the corner of the processor aligns with the triangular icon on the corner of the processor socket Important If you install two processors onto the system board the processors must be the same speeds revision core voltage and bus speed 12 Install the new processor into the processor socket then press the processor locking lever down until it lays flat against the processor socket 13 Apply thermal grease to the top of the processor if necessary 14 Place the heat sink on the processor then press the heat sink locking clips into place 15 Follow the instructions in Closing the server case on page 48 70 Replacing the power supply Replacing the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer D technician should service the power supply Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord B To replace the power supply 1 Follow the instructions in Preventing static e
35. any drive in the Flex Bay For instructions see Installing a hard drive on page 54 and Replacing the CD diskette drive in the Flex Bay on page 49 Remove the power supply For instructions see Replacing the power supply on page 71 Remove the air baffle and the fan module For instructions see Replacing the fan module on page 64 Remove the SCSI backplane For instructions see Replacing the SCSI backplane on page 74 Unplug the two power distribution cables that connect to the system board www gateway com 79 Chapter 4 Installing Components 8 Pull the power distribution board toward the front of your server until it disconnects from the system board 9 Plug the new power distribution board into the system board then reconnect the power distribution board cables 10 Reinstall the SCSI backplane then reinstall the power supply 11 Reinstall the air baffle and fan module 12 Reinstall the drives 13 Follow the instructions in Closing the server case on page 48 80 www gateway com Replacing the front panel board Replacing the front panel board 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Follow the instructions in Opening the server case on page 46 3 Remove the two cables from the front panel board then remove the thumbscrew www gateway com 81 Chapter 4 Installing Components 4 Lift the back of the board 1 8 inch th
36. auxiliary connector 5 button 2 20 22 cord connector 3 5 indicator 2 21 LED 2 21 line conditioners 10 main connector 5 protecting from surges 9 reset button 2 source problems 9 static electricity 45 surge protectors 9 troubleshooting 111 uninterruptible power supply UPS 10 power distribution board installing 79 location 4 136 power supply installing 71 location 4 manageability connector 5 uninterruptible 10 power on self test 22 processor heat sink 67 installing 67 location 4 replacing 67 troubleshooting 111 PS 2 port 3 R RAID drives installing 54 RAM see memory rear fan 3 4 removing see installing replacing see installing reset button 2 riser card 4 5 60 RJ 45 jack 3 S safety general precautions 8 125 guidelines for troubleshooting 99 static electricity 45 screen cleaning 27 troubleshooting 110 SCSI backplane 4 74 connector 3 5 drive location 2 4 ID 54 installing drives 54 SDRAM see Memory security locking server 29 set passwords 30 setting up in BIOS 30 supervisor password 30 system 29 user passwords 30 using password 30 Security menu BIOS Setup utility 90 security switch connector location 5 serial number 96 serial port 3 Server Companion CD 6 31 Server menu BIOS Setup utility 90 setting up hardware 8 operating system 23 safety precautions 8 26 125 Setup utility see BIOS Setup utility slots memory 5 specifications 114 117 environmental 116 system board 1
37. ay and drive into the Flex Bay 52 www gateway com Installing drives Press the lever closed to lock the drive into place Reconnect all power cords and peripheral device cables then turn on the server After the hard drive is installed and the server is turned on the hard drive in the Flex Bay is hot swappable 53 Chapter 4 Installing Components Installing a hard drive Use this procedure to add or replace hard drives in the hot swap bay Your server supports up to three 1 inch high 3 5 inch SCA SCSI hard drives You can purchase additional SCSI drives through your Gateway sales or Technical Support representative Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards gt To install a hard drive 54 1 Remove the front cover if installed Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all AN activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive Installing drives 2 Press the green release button on the hot swap tray lever then swing the lever open all the way www gateway com 55 Chapter 4 Installing Components 4 If you are replacing a hard drive remove the f
38. cation 5 W Web site Gateway 6 138
39. dem For instructions see Installing PCI expansion cards on page 60 Monitor Your server is running but there is no picture Adjust the brightness and contrast controls to the center position Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Check the port and cable for bent or damaged pins Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that 110 The monitor is not positioned too close to another monitor electric fan or fluorescent light You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation Troubleshooting A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the
40. e heen Soe ea ee eee 106 Hard drive 2c iets mre Rem eed eek Y EUR e de Ee s 106 WMO SE Sista ene P E 107 Keyboard ctetu De Ad ARE Pe erue Aereo ae a 108 Memo ae xot pr s Ep ect ER eR Rond ndm Rc ee Ec up cede E Sees 108 Modem telephone dial up lle BI 108 IMOnItOI 12s net EM Lote eet M dL s e AL el mco EU Var ec 110 POWOF oe rA RR Er ep UE ede e eed er deed ex 111 PIOGCOSSOE 5s curse eus mdp etu ee A eeu Be E Exe M aene Sat a fis Erste Sb ut ac 111 Server Specifications 00 cece eee 113 System specifications 0 cette 114 System board specifications 06 0 cece 115 Environmental specifications spasiini reirante to nEeD eee 116 Additional specifications soaua vypis ARAA eee 117 BIOS Settings anaana a aa redu a a aE e a E 119 Safety Regulatory and Legal Information 125 Lp dem E 133 Checking Out Your Gateway Server Read this chapter to learn m Where drives ports jacks and controls are located m Where system board components are located m What help resources are available Chapter 1 Checking Out Your Gateway Server Front Diskette Control SCSI hard drive 1 SCSI hard drive 2 CD drive drive panel Control panel Power indicator LAN 1 activity indicator System fault indicator LAN 2 activity indicator Hard drive activity indicator System ID indicator System ID button VGA Reset port s Ly Alps Le button Fr u USB port Powe
41. ectly For instructions see Installing a hard drive on page 54 m Run a verification from the SCSI BIOS m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 107 106 Troubleshooting Your server does not recognize a SCSI drive m Make sure that the SCSI controller is enabled in the BIOS Setup utility m Reinstall the device driver For instructions see Using Your Server Companion CD m Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation m Run SCSI Verify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation m Turn off your server then remove all hard drives and push them in again to make sure the drives are seated correctly For instructions see Installing a hard drive on page 54 The master boot record is corrupted m In a Windows network operating system repair the master boot record using FDISK B To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet See also Modem
42. ed Following a save the actual string saved is displayed in the edit box Click Options then click Configure Event Actions In the Platform Event Paging Actions window move the events that you want to generate an alert to the Enabled column and move all other events to the Disabled column using the following buttons m gt gt Moves all events from the Enabled list to the Disabled list m gt Moves the selected event from the Enabled list to the Disabled list m lt Moves the selected event from the Disabled list to the Enabled list m lt lt Moves all events from the Disabled list to the Enabled list Click Save to save the changes Click Close to return to the PEP Configuration window To send a test page to verify that you have correctly configured PEP click Options then click Send Alert Click Save to save the configuration Click Close to return to the Platform Event Manager window Setting up LAN alerts B To set up LAN alerts 1 C Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts In the SSU Main window click Platform Event Manager PEM In the PEM window click Configure LAN Click to select the Enable LAN Alerts check box 41 Chapter 3 Maintaining Your Server 42 5 11 12 13 14 In the SNMP Community String box you can type an optional string for the community field in the Header section of the SNMP trap
43. ed AC power cord W Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you W Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Important Keep the server boxes and packing material in case you need to ship the server Protecting from power source problems Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server Warning High voltages can enter your server through the power cord and the modem and network connections Protect D your server by using a surge protector If you have a modem use a surge protector that has the appropr
44. ed use of the server you can set server startup passwords Set up an administrator password to prevent unauthorized access to the BIOS Setup utility For information about resetting BIOS passwords see Resetting BIOS passwords on page 93 gt To set the BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Select the Security menu Select Administrator Password Type the password and press ENTER then type it again and press ENTER oF ON Save your changes and close the BIOS Setup utility gt To remove a BIOS security password 30 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu then select the password to remove 3 Enter the current password then press ENTER 4 For the new password leave the password field blank then press ENTER The password is removed Tips amp Tricks Passwords can also be cleared using jumpers on the AN system board For instructions see Resetting BIOS passwords on page 93 ux Using your Server Companion CD Using your Server Companion CD You can use your Server Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your Server Companion CD 31 Chapter 3 Maintaining Your Server Identi
45. en pull it toward the back of your server 82 www gateway com Replacing the front panel board 5 Insert the new front panel board so the light pipes align with their corresponding holes in the front panel Warning Forcing the board into place without carefully guiding the D light pipes into their holes will damage the light pipes Light pipes 6 Install the thumbscrew to secure the board to the server then reconnect the cables 7 Follow the instructions in Closing the server case on page 48 www gateway com 83 Chapter 4 Installing Components Replacing the system board gt To replace the system board 84 1 2 Follow the instructions in Preventing static electricity discharge on page 45 Follow the instructions in Opening the server case on page 46 Remove the memory modules For instructions see Installing memory on page 58 Remove the riser cards For instructions see Installing PCI expansion cards on page 60 Remove the fan module For instructions see Replacing the fan module on page 64 Remove the heat sinks and processors For instructions see Installing a processor on page 67 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Replacing the system board 8 Remove the three screws that secure the system board to the server ER 0 MM 2 Screws
46. ent to the modem before sending command strings The maximum length for the string is five characters Longer strings are truncated m Hangup String Hang up or drop the connection The EMP automatically sends an ENTER character following this string The maximum length for the string is eight characters m Modem Dial Command The command to dial a phone number This string is sent to the modem before sending the paging string m Modem Init String Initialization string for the modem Sent every time the EMP initializes You will be notified if the string is truncated Following a save the actual string saved is displayed in the edit box Click Save to save the changes Click Close to return to the PEM window In the PEM window click Configure PEP Click to select the Enable PEP check box In the Blackout Period box type the minimum time in minutes between successive pages The valid range is 0 255 where O0 disables the blackout period Setting a blackout period can save you from being flooded with repeat pages After you receive a PEP page no additional pages are sent by PEP for the duration of the blackout period 11 12 13 14 15 16 17 18 Using the System Setup Utility In the Paging String box type the telephone number to dial for the page and the message you want sent with the page The maximum length for the paging string is determined at runtime from firmware You will be notified if the string is truncat
47. ervice commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement eclaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway 955 Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any i
48. essages A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device 103 Chapter 6 Troubleshooting Beeps 1 10 11 104 Description The memory refresh circuitry on the system board is faulty Parity cannot be reset Base memory test failure System timer is not operational Processor failure detected The keyboard controller may be bad The BIOS cannot switch to protected mode The processor generated an exception interrupt The server s video memory is faulty This is not a fatal error The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed General BIOS ROM error Troubleshooting steps Reseat the memory or replace with modules you know are good Same as for 1 beep Same as for 1 beep Remove all expansion cards f the beep code occurs even when all expansion cards have been removed the system board may be at fault Contact Gateway Technical Support If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Set the Retest Processor
49. fying your server While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a blue LED that you can turn on to help you locate the correct server Your server has a System ID indicator in the front and in the back gt To turn on the System ID indicator 1 Press the System ID button The two blue System ID indicators turn on System ID indicator System ID button System ID indicator For the System ID indicator to turn on the server does not need to be turned on but it does need to be plugged in 2 To turn off the indicator press the System ID button 32 www gateway com Updating the baseboard management controller firmware Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as m Monitoring server components and sensors m Managing nonvolatile storage for the system event log and sensor data records m Interfacing with the emergency management port RJ 45 serial on back panel and LAN 1 port to send alerts and interact with remote management systems m Providing the main front panel controls such as power and reset You should update the BMC firmware when Gateway Technical Support has instructed you to update it 33 Chapter 3 Maintaining Your Server B To update the BMC firm
50. g the server case on page 46 3 Pull the plastic tabs away from the sides of the memory module slot If you are replacing a memory module lift the old module out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 48 6 Turn on the server then make sure that the operating system completely loads If you receive an error see Memory on page 108 www gateway com 59 Chapter 4 Installing Components Installing PCI expansion cards Full height riser card Low profile riser card gt To replace add or reseat a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Follow the instructions in Opening the server case on page 46 3 If you are replacing a card disconnect any cables that are attached to the old card 60 www gateway com Installing PCI expansion cards 4 Locate the appropriate riser card then lift the riser card from the system board by lifting the blue plastic loop and the end of the riser card closest to the front of the server 5 Pull the card locking clip open then swing the locking clip away from the riser card 6 If you are replacing a card remove the old expansion card You can slightly seesaw the ca
51. gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 96 Setting Up Your Server Read this chapter to learn how to Use your server safely Install your server into a cabinet Start and turn off your server Set up your operating system Chapter 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe m Use a clean dry flat stable surface for your server Allow at least 6 inches at the rear of the server for cabling and air circulation m Use the instructions on your server s setup poster to set up your hardware m Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS Warning Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not D match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the suppli
52. hapter to learn how to Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwords 89 Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the A factory for optimal performance Changes to these u settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of this guide s appendix for BIOS Settings on page 119 P To open the BIOS Setup utility 1 Restart your server then press F2 when the Gateway logo screen appears during startup 90 When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory
53. he customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 129 Appendix C Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these co
54. hone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company 127 Appendix C FCCd 128 If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public s
55. iate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Chapter 2 Setting Up Your Server 10 Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to
56. id on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or D ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen 27 Chapter 3 Maintaining Your Server Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of
57. ideo PCI SLOT 1B ROM PCI SLOT 1C ROM Serial 1 DB 9 Address Serial 1 DB 9 IRQ BIOS menu Peripheral Configuration Peripheral Configuration Peripheral Configuration Peripheral Configuration Peripheral Configuration Memory Configuration Memory Configuration Memory Configuration Memory Configuration Memory Configuration Advanced Chipset Control Advanced Chipset Control Advanced Chipset Control Advanced Chipset Control BIOS submenu Setting Value Serial 2 RJ45 Address Serial 2 RJ45 Address Diskette Controller Legacy USB Support Front Panel USB Extended Memory Test BANK 1 BANK 2 BANK 3 Memory Retest Wake On Ring Wake On LAN PME PCI X B Wake On PME PCI X C Wake On RTC Alarm Boot time Ping Screen Reset Config Data Num lock 121 Appendix B BIOS menu BIOS submenu Setting Value Security Set Admin Password Password On Boot setting available only when user password is set Fixed Disk Boot Sector Video Blanking setting available only when user password is set Power Switch Inhibit NMI Control Server System Management Console Redirection BIOS Redirection Port ACPI Redirection Band Rate Flow Control Terminal Type Serial Port Connector Event Log Clear All Event Logs Configuration Event Log Event Logging Configuration Event Log Critical Event Logging Configuration Fault Reslient Late POST Timeout Booting Fault Reslie
58. information m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the settings are correct m Reset the BIOS For instructions see Resetting the BIOS on page 92 100 Error messages Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 107 Invalid password W Enter your password again Some passwords are case sensitive m If you do not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has been set and you do not know it you may be able to reset the password through system board jumper settings For instructions see Resetting BIOS passwords on page 93 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 108 for a possible solution Memory size error W Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 107 System Event Log Full m Clearthe event log To clear or view the event log restart your server then open the BIOS Setup utility by pressing and holding F
59. ional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly m If you purchased the modem from Gateway contact Gateway Technical Support 108 Troubleshooting gt To check the dialing properties in Windows 1 In Windows 2000 Server click Start Settings then click Control Panel The Control Panel window opens OR In Windows Server 2003 click Start then click Control Panel The Control Panel window opens 2 Click Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct m Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem m Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from co
60. lectricity discharge on page 45 2 Follow the instructions in Opening the server case on page 46 3 Lift the back of the power supply no more than inch just far enough to clear the metal tabs that hold the power supply in place m o D Metal tabs www gateway com 71 Chapter 4 Installing Components 4 Slide the power supply toward the back of the server until the power supply disconnects from the server Gaol 1 NNER ATEA EERE 3 Vi 72 www gateway com Replacing the power supply 5 Lift the power supply out of the case Pa fener aee De Sates easton faeces 6 Lay the new power supply onto the metal tabs then slide it toward the front of the server until the back of the power supply is secured behind the metal tabs f Follow the instructions in Closing the server case on page 48 www gateway com 73 Chapter 4 Installing Components Replacing the SCSI backplane gt To replace the SCSI backplane 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Follow the instructions in Opening the server case on page 46 3 Remove each of the drives from the server including any drive in the Flex Bay and make note of which bay you remove each drive from For instructions see Replacing the CD diskette drive in the Flex Bay on page 49 and Installing a hard drive on page 54 4 Remove the fan module For instructions see Replacing the fan module o
61. module away from the server 6 Insert one end of the new fan module under the module guide located on the right side of the case near the processors Fan module guide www gateway com 65 Chapter 4 Installing Components 7 Press the module down until it clicks into place then plug the fan module s power cable into the system board 8 Insert the air baffle s mounting post into the mounting post hole Make sure that the data cable is routed under the baffle Air baffle mounting post hole 9 Follow the instructions in Closing the server case on page 48 66 www gateway com Installing a processor Installing a processor The server is compatible with Intel Xeon processors The server automatically detects the processors each time you turn on the server Whenever you install new processors you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 91 Important You must have a processor in the Processor 1 socket or your server will not start If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For more information see your operating system s documentation Warning A heat sink must be installed on the processor Installing a processor without a heat sink could damage the processor Warning Processors and heat sinks may be hot if the co
62. mponents are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects D or reproductive harm 130 Notices Copyright 2003 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gatewa
63. mputer has been running Before replacing a processor or heat sink D allow them to cool for several minutes P To replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 91 2 Follow the instructions in Preventing static electricity discharge on page 45 3 Follow the instructions in Opening the server case on page 46 67 Chapter 4 Installing Components 4 Lift the transparent air duct away from the processor sockets 5 Remove the fan module For instructions see Replacing the fan module on page 64 6 Press down on the heat sink locking clip s lever to detach the clip on the lever s side then slide the clip toward the opposite end and remove it from the heat sink 68 www gateway com Installing a processor 7 Remove the remaining clip 8 Remove the heat sink Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor If removing the heat sink also pulls the processor out of the processor socket the processor should still be undamaged Continue with the procedure 9 Rotate the processor release lever a full 135 to release the processor then lift the processor out of the socket 3 E E i www gateway com 69 Chapter 4 Installing Components 10 1f you are installing a processor into an empty processor socket that has an air dam installed pinch the sides of the air dam together
64. n page 64 5 Remove the cables from the backplane board then remove the thumbscrew iile dehillhtlhitie 74 www gateway com Replacing the SCSI backplane 6 Slide the backplane about 1 8 inch to the right then lift it away from the server 7 Align the new backplane s keyhole slots with the mounting posts on the floor of the server case then slide the backplane 1 8 inch to the left Keyhole slot mounting post 8 Install the thumbscrew to secure the backplane to the server then reattach the cables you removed in Step 5 www gateway com 75 Chapter 4 Installing Components 9 Install the drives back into the server Make sure that you replace the drives in the same bays you removed them from in Step 3 10 Reinstall the fan module 11 Follow the instructions in Closing the server case on page 48 76 www gateway com Replacing the CMOS battery Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type D recommended by the manufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for proper battery disposal B To replace the battery 1 Print the appendix for BIOS Settings in this
65. net The server uses this to decide if the alert destination is on the same subnet 8 Click Save to save the changes 9 Click Close to return to the PEM window Setting up remote modem or serial access P To set up remote modem or serial access 1 Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts 2 In the SSU Main window click Platform Event Manager PEM 3 In the PEM window click Configure EMP 38 10 11 Using the System Setup Utility To require a password for remote access type the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the password leave both boxes blank You can also clear the password by clicking Options then Clear LAN Password In the Modem Ring Time box type the number of 500 ms intervals that the BMC should wait before answering an incoming call A value greater than zero gives the BIOS time to answer before the BMC takes control A value of zero causes the BMC to answer immediately The maximum value 63 tells the BMC to ignore the call Modem Ring Time applies only to Preboot access mode and is ignored for other access modes In the System Phone Number box type the number for the phone line connected to the modem on the EMP In the Access Mode list click the remote access mode m Always
66. nt Fault Resilient Booting Booting 122 BIOS menu BIOS submenu Fault Reslient Booting Fault Reslient Booting Boot Boot Device Priority Boot Device Priority Boot Device Priority Boot Device Priority Removable Devices ATAPI CDROM Drives Setting Value Hard Disk OS Boot Timeout PXE OS Boot Timeout Assert NMI on PERR Assert NMI on SERR FRB 2 Policy POST Error Pause Boot Monitoring Boot Monitoring Policy 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device 1st 1st ATAPI CDROM 123 Appendix B 124 www gateway com Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to D your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface 125 Appendix C The product should be operated only from the type of power source indicated on
67. nterference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your AN authority to operate the product Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly T
68. on page 102 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s Internet technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Technical Support For more information visit Gateway s Technical Support Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Fax on demand support Tutorial support Gateway Technical Support Sales accounting and warranty Service description Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you Learn networking tips from Gateway s tutorial support on a per issue fee basis Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 96 before calling Technical support is available 24 hours a day
69. ort on page 96 99 Chapter 6 Troubleshooting Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Diskette drive 0 seek to track 0 failed m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 107 Hard disk controller failure m Make sure that the hard drive cable is connected securely m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device W Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct m See Your server does not recognize a SCSI drive on page 107 for a possible solution Invalid configuration
70. ortant The SSU does not work within a DOS window running under an operating system such as Windows Viewing FRU information gt To view the Field Replaceable Unit FRU information 1 2 36 Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts From the SSU Main window click FRU Manager The SSU automatically loads the current list of events from non volatile memory Click the category for Chassis Board or Product The category expands to show a list of components for that category Click a component Information for that component is displayed Using the System Setup Utility Viewing sensor data records B To view the Sensor Data Records SDR 1 Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts 2 In the SSU Main window click SDR Manager 3 Click a category in the left pane The category expands to show a list of SDRs for that category 4 Click an SDR Information for that SDR is displayed Setting up remote access You can set up the server so that you can perform system management tasks remotely Setting up remote LAN access P To set up remote LAN access 1 Boot your server from the Server Companion CD then select System Setup Utility from the menu The System Setup Utility starts 2 In the SSU Main window click Platform Event Manager PEM 3
71. osion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories 126 Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the
72. our screws that secure the old hard drive to the drive tray then remove the drive from the tray Screw Screw p OR If you are adding a new drive remove the four screws that secure the hard drive spacer to the drive tray then remove the spacer from the tray Screw Screw A 56 www gateway com Installing drives 5 Line up the screw holes in the new drive with the holes in the side of the drive tray then secure the drive to the tray with the four screws you removed in Step 4 6 Make sure that the tray s release lever is open then slide the new drive into the empty hot swap bay 7 Close the drive s release lever www gateway com 57 Chapter 4 Installing Components Installing memory Modules must be installed in identical pairs Use only low profile LP 1 2 inch DDR 266 compliant SDRAM registered ECC DIMM memory modules First install modules into Bank 1 then Bank 2 then Bank 3 Supports up to 12 GB total memory Caution Modules must be installed in identical pairs Use only low profile LP 1 2 inch DDR 266 compliant SDRAM AY registered ECC DIMM memory modules Install memory first into Bank 1 Bank 2 then Bank 3 If memory is installed incorrectly your server will not start 58 www gateway com Installing memory gt To install or replace memory 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Follow the instructions in Openin
73. pensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include 26 A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A CD drive cleaning kit Caring for your server Cleaning tips m Always turn off your server and other peripheral devices before cleaning any components Warning When you shut down your server the power turns off but some electrical current still flows through your server To D avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server m Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liqu
74. plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Troubleshooting Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies m Remove the top panel by following the instructions in Opening the server case on page 46 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician m If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code for errors when video is not available for text m
75. ply Avoid static causing surfaces such as carpeted floors plastic and packing foam Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 45 Chapter 4 Installing Components Opening the server case Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Warning For correct cooling and air flow always reinstall the top panel before you turn on the server Operating the server D without the panel in place will cause the server to overheat B To open the server 1 Follow the instructions in Preventing static electricity discharge on page 45 Make sure you turn off the server then unplug the power cord and all other cables connected to the server 2 If the front cover is installed unlock it then pull it off Unlock 3 Ifthe server is mounted in a cabinet remove the server from the cabinet For instructions see Removing the server from a cabinet on page 1
76. protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Mounting your server into a cabinet Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts The L shaped cabinet mounting brackets can be used for mid mounting on a 2 post cabinet but that procedure is not covered here If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Warning Before attaching cabinet accessories make sure that the server is turned off and all power cords are D unplugged Warning The cabinet must provide sufficient airflow to the front of the server to maintain proper cooling It must also D include ventilation sufficient to exhaust a maximum of 1200 BTUs per hour for this server Rackmount kit contents m Server rails 2 m Cabinet rails 2 m L brackets 2 not used for this type of installation m Fastener pack 1 m Small screws 4 6 32 x 3 16 inch m Medium screws 8 410 32 x inch m Large screws 2 410 32 x 7 8 inch m Handle spacers 2 m Nut bars 4 m Disk guides 2 11 Chapter 2 Setting Up Your Server
77. r button Non maskable interrupt button 2 www gateway com Back Back Low profile PCI Full height PCI expansion LAN 2 jack expansion USB port System ID Power connector indicator VGA Serial RJ 45 port port USB port External PS 2 mouse keyboard port sel LAN 1 jack www gateway com 3 Chapter 1 Checking Out Your Gateway Server Interior Memory slots Processor 1 Full height B i rocessor riser card Erant panel Low profile riser Fan module board card V O ports Power supply Power SCSI Hot swap SCSI distribution backplane hard drives board Flex bay 4 www gateway com System board System board Connectors PCI riser card low profile Auxiliary SCSI power a d L Fan module qe EM power PCI riser card full height Front panel Diskette Auxiliary Main power USB IDE signal www gateway com 5 Chapter 1 Checking Out Your Gateway Server Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server Server Companion CD Use the Server Companion CD to access file utilities Windows 2000 Server drivers and documentation for your server and its components For more information see Using Your Server Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support
78. rd end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause D electrostatic damage to the card www gateway com 61 Chapter 4 Installing Components 7 If this is the first time the slot will be used for an expansion card remove the slot s EMI shield from the riser card by pushing it toward the back of the riser card 8 Insert the new card into the card slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 62 www gateway com Installing PCI expansion cards 9 Rotate the card locking clip closed 10 Connect any cables to the card following the instructions in the card s documentation 11 Press the riser card back into the server 12 Follow the instructions in Closing the server case on page 48 13 See the card s documentation for software installation instructions www gateway com 63 Chapter 4 Installing Components Replacing the fan module gt To replace the fan module 1 Follow the instructions in Preventing static electricity discharge on page 45 2 Follow the instructions in Opening the server case on page 46 3 Lift the air baffle away from the server 4 Unplug the fan module s power cable from the system board 64 www gateway com Replacing the fan module 5 Press the module s release button then lift the
79. rrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have your telephone line checked for noise or low line levels m Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy m Try another telephone line either a different telephone number in your business or a telephone line at a different location If you can connect on this line call your telephone service Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further 109 Chapter 6 Troubleshooting If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads The modem is not recognized by your server m If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Shut down and restart your server Reinstall the modem device driver For instructions see Using Your Server Companion CD Open your server and reseat the mo
80. s frequently while the server is turned on the drive may be defective Diskette drive The diskette drive is not recognized m Restart your server m Turn off your server then remove the combination drive and push it in again to make sure the drive is seated correctly For instructions see Replacing the CD diskette drive in the Flex Bay on page 49 105 Chapter 6 Troubleshooting The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your server m Turn off your server then remove the combination drive and push it in again to make sure the drive is seated correctly For instructions see Replacing the CD diskette drive in the Flex Bay on page 49 Expansion cards Your server does not recognize an expansion card m Restart your server m Make sure that you have installed the necessary software or driver For instructions see the card s documentation m Reseat the expansion card and the riser card For instructions see Installing PCI expansion cards on page 60 Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your server by pressing the reset button m Restart your server by pressing the reset button m Turn off your server then remove all hard drives and push them in again to make sure the drives are seated corr
81. sent for an alert The string must be from 5 to 16 characters The default string is public In the IP Setup box click either m DHCP The IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog box are ignored m Static Assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog box If you chose Static IP Setup in the previous step complete the IP addressing boxes m Host IP Address The IP address of this server m Gateway IP Address The IP address of the router for this server m Subnet Mask The IP address for the server s subnet The server uses this to decide if the alert destination is on the same subnet In the Alert IP Address box complete the IP address of the system you want to receive alerts from this server If you want the alert to be broadcast to an entire subnet enter the IP address for the subnet Click Options then click Configure Event Actions In the BMC LAN Alerting Actions window move the events that you want to generate an alert to the Enabled column and move all other events to the Disabled column using the following buttons m gt gt Moves all events from the Enabled list to the Disabled list m gt Moves the selected event from the Enabled list to the Disabled list m lt Moves the selected event from the Disabled list to Enabled the list
82. the server make sure that your server and devices are turned off and the D power cords are unplugged gt To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button System fault indicator Reset button Power button Power indicator 20 www gateway com When the power indicator is Green steady on Green blinking Off When the system fault indicator is Green steady on Green blinking Orange steady on Orange blinking Off Starting your server It means The server is turned on The server is in sleep mode The server is turned off It means The server is operating normally The server is operating in a degraded condition The server is in a critical or unrecoverable condition The server is in a noncritical condition POST failure or full system stop If nothing happens when you press the power button m Make sure that the power cable is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls m If you cannot find the cause of the power loss contact Gateway Technical Support For more information see Getting Help on page 6 3 The first time you turn on the server any pre
83. ware 1 Follow the instructions in Preventing static electricity discharge on page 45 Make sure that you disconnect the power cord and wait until the Standby power LED turns off Caution If you do not disconnect the power cord when instructed to in this procedure the BMC firmware will not update Pins 1 2 Standby _ power LED 2 Follow the instructions in Opening the server case on page 46 C Move the BMC Write Enable jumper to pins 1 2 4 Follow the instructions in Closing the server case on page 48 then reconnect the power cord 5 Create a DOS bootable diskette 34 www gateway com Updating the baseboard management controller firmware 6 Download the BMC update file from support gateway com 7 Follow the instructions included with the update file 8 Turn off the server then disconnect the power cord and wait for the Standby power LED to turn off 9 Follow the instructions in Opening the server case on page 46 10 Move the BMC Write Enable jumper back to pins 2 3 Pins 2 3 11 Follow the instructions in Closing the server case on page 48 then reconnect the power cord www gateway com 35 Chapter 3 Maintaining Your Server Using the System Setup Utility The System Setup Utility SSU lets you View FRU information View sensor data records Set up the server to send alerts for platform events Set up the server for out of band OOB access through Gateway Server Manager Imp
84. www gateway com Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 113 Appendix A System specifications 114 Case size Weight Fans Ports Drives standard Card sizes Power supply Operating systems Certifications 24 25 x 17 x 11 16 inches 61 6 x 43 2 x 1 75 cm without handles Varies by configuration A fully loaded server weighs about 30 Ibs 13 6 kg One fan module containing five 40 mm fans PS 2 keyboard or mouse 1 USB 3 Serial RJ 45 VGA 2 SCSI 1 LAN 2 RJ 45 One drive module contains 3 5 inch diskette CD ROM Supports full length full height and low profile PCI expansion cards 350 W Supports Windows 2000 Server and Windows Server 2003 Compatible with a Windows NT Novell NetWare 6 FCC Class A UL cUL System board specifications System board specifications Processor Chipset Memory PCI device slot VGA LAN SCSI ACPI Dual socket 604 package 533 MHz system bus Supports as many as two Intel Xeon CPUs Intel E7501 533 MHz FSB MCH memory controller Northbridge ICH3 I O controller Southbridge Six DIMM slots support from 256 MB to 12 GB total memory Use only low profile LP 1 2 inch DDR266 compliant ECC registered 72 bit 168 pin SDRAM modules Two PCI
85. y com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER
86. your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working B To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 119 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout 28 System administration System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway Server Manager you can run system management tasks which are triggered by certain events or conditions Printed documentation comes with the Gateway Server Manager CD You can find additional documentation in the program s online help Server security Locking the server d To lock the server 1 Remove the front cover lock keys from the inside of the front cover then snap on the front cover The handles must be installed for the cover to snap on For instructions see Installing the front cover on page 17 2 Insert the key into the lock and rotate it 4 turn clockwise To unlock it rotate the key 1 4 turn counter clockwise Lock Unlock 29 Chapter 3 Maintaining Your Server Using BIOS security passwords To prevent unauthoriz

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