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Gateway 9415 User's Manual

1. To remove the control panel module 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Unlock the bezel if necessary and remove it by pulling it straight out from the front of the chassis 4 Disconnect the front panel cable from the backplane 97 5 Press the blue latch at the back of the control panel module then slide the module out of the chassis enough to reach the USB cable Blue latch ND Blue latch Standard control panel module Optional LCP control panel module 98 www gateway com 6 Disconnect the USB connector from the control panel module then slide the module forward and remove it from the chassis Caution The USB header has a latch to hold the connector on Be careful to unlatch the USB connector when removing it from the control panel A or you could damage the connector or the header Important The position of the USB connector is different in the standard control panel than in the optional local control panel Note the positions of A the cable connectors as you remove them from the module 7 Disconnect the front panel cable from the control panel module gt To install the control panel module Important Replacing the standard control panel module with the optional L
2. aly ete 1 2 Default setting for each jumper set A1 A2 Password Clear Protect A2 A3 Password Clear Erase B1 B2 Recovery Boot Disable Normal Boot B2 B3 Recovery Boot Enable C1 C2 CMOS Clear by BMC C2 C3 CMOS Clear Force Erase 4 Follow the instructions in Closing the server case on page 44 111 112 10 11 12 Insert a bootable USB disk on key containing a valid BIOS image into a USB port Reconnect the power cords and turn on the server The BIOS recovery is initiated While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping Remove the bootable USB disk on key Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 42 Place the jumper back onto pins B1 B2 Follow the instructions in Closing the server case on page 44 Plug in the AC power cords and turn on the server then verify that the recovery was successful Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory default
3. 23 Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings 24 Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings as well as enabling or disabling the onboard LSI RAID solution can be changed by using the BIOS Setup utility The RAID solution can be configured by using the RAID BIOS console or the specific RAID console which accompanied a customized add in RAID solution For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 107 For information on BIOS settings see BIOS Settings on page 149 For information on the RAID BIOS console utility
4. Small screws 4 6 32 x 3 16 inch Medium screws 8 10 32 x inch Large screws 2 10 32 x 7 8 inch Disk guides 2 Handle spacers 2 Nut bars 4 To mount your server in a cabinet 1 Remove the two screws from each handle then set the handles and screws aside 2 Align the slots in a server rail with the studs on the side of the server then engage the slots with the studs and slide the rail back until it stops Your server may be different than the server shown in the example Threaded screw hole Server rail Slot Locking screw hole Mounting stud Locking screw hole Slot 3 Align the locking screw holes in the rails with the threaded screw holes in the server then install two locking screws through the each rail www gateway com 13 4 Place a disk guide over the disk guide screw hole towards the back of the server Disk guide screw hole 5 Insert a small screw through the disk guide then tighten the screw Attach the remaining disk guide on the other side of the server Disk guide Disk guide screw 14 www gateway com 6 Attach a nut bar to the inside of the two back cabinet posts using medium screws but do not completely tighten the screws leave them loose enough to allow insertion of the cabinet rail in the next step 7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post then tighten the screws www gateway com 15 8 With the f
5. 21 diagnostic 127 system board 126 line conditioners 11 local control panel 3 30 location drive bays 5 fan module 5 memory slots 5 PCI riser assembly 5 power supply cage 5 processor air duct 5 lock Kensington 4 key 2 42 location 2 4 M Main menu BIOS Setup utility 108 maintenance cleaning 26 cleaning case 26 cleaning keyboard 27 cleaning screen 27 Gateway Server Manager 29 general guidelines 26 recording BIOS configuration 28 master boot record 137 memory installing 66 location 6 map 145 troubleshooting 137 messages 121 monitor 178 cleaning 27 port 4 troubleshooting 137 motherboard see system board mouse port 4 N network jack 4 NMI 123 non maskable interrupt 2 123 O onboard RAID configuring 62 onboard SCSI RAID 62 opening case 42 operating system setup 24 optional control panel 3 P panel I O 4 LCD 30 local control 3 30 password resetting BIOS 114 supervisor 29 user 29 PCI card see card PCI interrupt routing 146 PCI riser assembly installing 69 removing 69 PCI riser connector installing 71 removing 71 ports see connections POST power on self test 21 POST code checkpoints diagnostic LEDS 128 power auxiliary connector 6 button 2 20 22 cord connector 4 6 indicator 2 21 LED 2 21 line conditioners 11 main connector 6 protecting from surges 11 reset button 2 source problems 11 static electricity 41 surge protectors 11 troubleshooting 138 uninterruptible pow
6. 9 Slide the power distribution board to the right to release it from the stand offs then Stand off ln O o eE Power Esa D E i E distribution board E Ss 10 11 12 13 14 15 lift it out of the chassis d Le e Lo 0 O Hmp Lo ro l O 4 h E Na ou Sa LLO a m a i o gt y A gt i y y D T ic MN ra T gt TT o a o SON gt j l 1 Hig 7 ny ii T EO al 1 Align the new power distribution board with the stand offs on the chassis then place it on the stand offs and slide it to the left until it is firmly mounted Reconnect the main power CPU power and power signal cables from the power distribution board to the system board See System board on page 6 for the location of the connectors on the system board Reconnect the PCI fan to the power distribution board Re
7. Server Cont d BIOS submenu Setting Assert NMI or SERR Assert NMI or PERR Resume on AC Power Loss FRB 2 Policy Late POST Timeout Hard Disk OS Boot Timeout PXE OS Boot Timeout OS Watchdog Timer Policy Value Disabled Enabled Disabled Enabled Stays Off Power On Last State Only displayed if Intel Management Module is present Default if present Disable BSP Do not disable BSP Retry on Next Boot Disable FRB2 Timer Disabled 5 minutes 10 minutes 15 minutes 20 minutes Disabled 5 minutes 10 minutes 15 minutes 20 minutes Disabled 5 minutes 10 minutes 15 minutes 20 minutes Stay On Reset Power Off 161 BIOS menu BIOS submenu Setting Value Platform Event Filtering Enabled Disabled Exit Save Changes and Exit F10 Discard Changes and Exit ESC key Discard Changes F7 Load Setup Defaults F9 Load Custom Defaults Save Custom Defaults See the following Caution before changing the Onboard SCSI Caution Before changing modes back up array data and delete existing arrays if any Otherwise loss of data may occur A After operating system installation with a selected SCSI RAID mode only change this mode selection if you are prepared to rebuild the RAID array Changing the mode could damage the current operating system installation on the RAID volume The following 2nd level submenus are accessed from the submenu indicated in the first column BIOS submen
8. This range is reserved for chipset vendors and system manufacturers The error associated with this value may be different from one platform to the next Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization Check point Before Dih D1 DO D2 D3 D4 D5 Diagnostic LED decoder Description G Green R Red O 0range R R Off O Early chipset initialization is done Early super I O initialization is done including RTC and keyboard controller NMI is disabled R R Off O Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS R R Off R Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum R R G R Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled R R G O If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled R O Off R Test base 512 KB memory Adjust policies and cache first 8 MB Set stack R O Off O Bootblock code is copied from ROM to lower system memory and
9. Updating the FRU SDR on page 37 www gateway com Installing and removing PCI expansion cards Caution Always operate your server with the PCI riser assembly in place The PCI riser assembly is important for correct airflow within the server A Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing any part of the A assembly make sure that power is turned off and the power cords are unplugged Removing and installing the PCI riser assembly To remove and reinstall the PCI riser assembly 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 If you are replacing a card disconnect any cables that are attached to the old card 69 4 Lift up on the two blue latches on the PCI riser assembly then lift the assembly out of the chassis 5 Place the PCI riser assembly on a stable static free surface If you are removing or installing a PCI expansion card follow the instructions in Removing and installing a PCI expansion card on page 73 Caution Do not touch the contacts on the bottom part of the exp
10. cee eee 49 Installing the power supply air duct 0 aaua aaa 50 Installing and removing drives 0 cee eae 51 Installing a diskette in a converted hard drive bay 0 0 00 e eee eee 52 Removing a diskette drive from the converted hard drive bay 55 Removing a CD or DVD drive 0 0 eee 56 Installing a CD or DVD drive 0 0 0 0c eee 58 Installing a hard drive 1 0 tees 60 Filling empty drive bays 0 0 eee 62 Configuring your onboard RAID solutions 0 000 c eee ee 62 Installing MEMO sweets wrae eee ieee e a ein E tear he a 66 Memory online sparing 0 cece tenet eee 67 Installing and removing PCI expansion cards 000 cece eee 69 Removing and installing the PCI riser assembly 0 000 cca eee nee 69 Removing and installing a PCI riser connector 000 cee eee eee 71 Removing and installing a PCI expansion card 0 0 c cece eee eee 73 Replacing fans and fan modules oooocccoccc 76 SYS OM HANS ie wea uae at See eae elas Meh ilove eae eid 76 Powersupply fans ec cask las witha ae Rae ia a ve i eee ee oe ads 80 Installing A processor ooo 82 Installing an Intel Management Module IMM 0 0 00 eee eee eee 86 Replacing a power supply module 0 0c eee 88 Replacing the power distribution board 00 e eet tae 90 Replacing the hot swap backplane 00 eee eee tte e
11. control is given to it BIOS now executes out of RAM 131 Check point D6 D7 D8 D9 DA E1 E8 EC EE Diagnostic LED decoder G Green R Red O 0range R O G R O R Off R O R Off O Description Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint E0 See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 128 for more information OEM memory detection configuration error This range is reserved for chipset vendors and system manufacturers The error associated with this value may be different from one platform to the next Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the
12. on page 69 13 Follow the instructions in Closing the server case on page 44 14 See the card s documentation for software installation instructions Removing and installing a PCI expansion card gt To remove and install a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Disconnect any cables that are attached to the card you are removing 73 4 Remove the PCI riser assembly from the server by following the instructions in Removing and installing the PCI riser assembly on page 69 5 Open the PCI retention clip on the PCI riser card assembly PCI card retention clip 6 Remove the PCI expansion card and place it in a static free bag for storage You can gently rock the card end to end to loosen and remove the card do not bend the card sideways then proceed to Step 7 Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card OR If you need to change out the PCI riser connector follow the instructions in Removing and installing a PCI riser connector on page 71 74 7 Insert the PCI expansion card into the card slot pressing on it with firm even pressure until
13. oooooococcooc E EE ATEEN E ae ey i 24 3 Maintaining Your Server 000 e eee eee eee 25 Caring for your Server o 26 Cleaning your Server o 26 Preparing for system recovery 0 tees 28 Recording the BIOS configuration 000 cece ee 28 System administration 0 0 00 ccs 29 Gateway Server Manager 0 00 eee eee teen t ee 29 Server security ara e cue ae A eda a hele Pb dae ee eee 29 Local controlpanel 3 o qosens Maes tl ee a Pao A ane een 30 Identifying your Server Lo 34 Updating the baseboard management controller firmware 000000 35 Updating the FRU SDR nanana teas 37 Using your System Companion CD 0 00 eee ene 38 4 Installing Components 2 cece eee eee eens 39 Preparing to install components 0 000 cect et eee 40 Selecting a place to work 1 eens 40 Gathering the tools you need 00 0 cece 40 Getting Help ooooccccccccc a a O a aa E E a a NEEN 40 Preventing static electricity discharge 0 auaa 41 Opening the Server Case 00 teens 42 Closing the Server Case 0 2 cc tae 44 Removing and installing air ducts and airdams 200 cece eee eee 45 Removing the processor air duct 0 tte 45 Removing the processor air dam 0 eee 46 Installing the processor air dUCt 1 1 eee 48 Removing the power supply air duct 0 0
14. 109 LOSES Ved izcoggrrurze THERM TEE MINN Push the battery retention clip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place Replace the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Follow the instructions in Closing the server case on page 44 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Restore any BIOS settings that you wrote down in Step 3 Save all your settings and close the BIOS Setup utility www gateway com Replacing the control panel module The steps for replacing the standard control panel module and the optional local control panel LCP module are almost identical and are described in the following steps Differences in the procedure where they exist are noted Caution Your server must be operated with a control panel module in place Important Correct operation of the optional LCP control panel module requires the optional IMM module For additional information see Installing A an Intel Management Module IMM on page 86 Important Installation of the optional LCP control panel module requires the A removal of the right hot swap hard drive
15. 2nd level submenu Setting Emulation Type Value Auto Floppy Forced FDD Hard Disk CDROM 165 166 www gateway com Appendix C Safety Regulatory and Legal Information a m Safety information m Legal and Regulatory Information 167 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury D and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the
16. Frequency FSB Speed 150 BIOS menu BIOS submenu IDE Configuration Setting CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Cache L1 Cache L2 Cache L3 Processor Retest Max CPUID Value Limit Hyper Threading Technology Intel Speed Step Tech Onboard P ATA Channels Onboard S ATA Channels Configure S ATA as RAID S ATA Ports Definition Mixed P ATA S ATA Primary IDE Master Primary IDE Slave Value Enabled Disabled Enabled Disabled Enabled Disabled Auto Disabled Disabled Primary Secondary Both Disabled Enabled Disabled Enabled A1 3 M A2 4 M A1 4 M A2 3 M Selects Mixed P ATA S ATA sub menu N A auto detected Selects IDE Device Configuration sub menu N A auto detected Selects IDE Device Configuration sub menu 151 152 BIOS menu BIOS submenu Floppy Configuration Super I O Configuration Setting Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Hard Disk Write Protect IDE Detect Time Out Sec ATA PI 80 Pin Cable Detection Floppy A Onboard Floppy Controller Value N A auto detected Selects IDE Device Configuration sub menu N A auto detected Selects IDE Device Configuration sub menu N A auto detected Selects IDE Device Configuration sub menu N A auto detected Selects IDE Device Configuration sub menu Disabled Enabled O 5 10 15 20 2
17. G Off G Off Initialize the 8042 compatible keyboard controller 0B G Off G G Detect the presence of PS 2 mouse 0C G G Off Off Detect the presence of keyboard in KBC port 128 Check point OE 13 24 30 2A 2C 2E 31 33 37 38 39 3A 3B 3C 40 50 Diagnostic LED decoder G Green R Red O 0range G Off Off Off Off Off Off Off Off G Off Off Off Off Off Off Off Off Off G Oo D D 0 Off Off Off Off Off Off Off Off Description Testing and initialization of different Input Devices Also update the Kernel Variables Trap the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules Early POST initialization of chipset registers Uncompress and initialize any platform specific BIOS modules Initialize System Management Interrupt Initialize different devices through DIM See DIM code checkpoints on page 134 for more information Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs Initialize all the output devices Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module Initialize the silent boot module Set the window for displaying text information Displaying si
18. Presence Status Fan 1 ton Presence Status Speed HSC 1 to 2 Presence Status Temperatures all available temperature sensors Description View BIOS revision View BMC firmware revision View LCP firmware revision View HSC firmware revision View HSC2 firmware revision View POST progress codes View the health of the system View the system event log View CPU related status View chassis related status View all available temperature sensor status Control the server Set up the server Options Boot flags select from available boot flags Set the flag one time reboot Reboot the system Power control Power on Power off Reset IPMI control Power on Power off IPMI command screen Issue an IPMI command text or hex Language selection display loaded language files Status setup Interval timing set time to retrieve status Subsystem mask mask off subsystems Password setup Password exists does not exist Create change password Remote access rights View grant or deny Write grant or deny Buttons grant or deny Description Configure boot order Power control Control the power state by creating button pushes as if performed on the front panel Power control IPMI control Send the chipset a power control command The same functionality as if done over LAN or by GSM Issue an IPMI command Select the LCP display la
19. Varies by configuration A fully loaded server weighs about 35 Ibs 15 9 kg Four dual rotor 40 x 40 x 56 mm multi speed processor fans One single rotor 40 x 40 x 28 mm multi speed PCI fan Two dual rotor 40 x 40 x 56 mm multi speed power supply fans PS 2 keyboard or mouse 2 USB 3 standard 2 additional with optional LCP front panel Serial RJ 45 VGA 2 standard only 1 with optional LCP front panel U320 high density SCSI 1 LAN 2 RJ 45 One slimline drive bay for a CD drive standard or a DVD drive optional Supports one full length full height and one low profile PCI expansion card One 520 W hot swap power supply module standard Additional 520 W hot swap redundant power supply module optional Supports Windows Server 2003 and Windows Small Business Server 2003 FCC Class A UL CUL System board specifications Processor Dual socket 604 package 800 MHz Front Side Bus Supports as many as two Intel Xeon CPUs 2 8 GHz or faster Chipset Intel E7520 800 MHz FSB MCH memory controller Northbridge ICH 5R I O controller Southbridge Memory Six DIMM slots support from 256 MB to 16 GB total memory Use only DDR2 400 compliant ECC registered 72 bit single rank or dual rank low profile SDRAM modules Caution When using Dual Rank double row DIMMs a maximum of four loads per memory channel is supported This means a maximum of four dual rank DIMMs can be p
20. board The snap lock end of the standoff goes into the hole in the A system board mn E b j gt mi Snap fit end goes into IMM board Snap lock end goes _ into system board 6 Find the IMM connector on the left back portion of the system board IMM connector Ti PAi GEM y Hole for standoff 7 Grasp the module by the edges close to the mounting connector align the module with the IMM connector on the system board then gently apply pressure to seat the module Caution Exercise extreme caution when installing the IMM module The i module is fragile and can be damaged easily Make sure the module is fully seated and the nylon standoff is inserted into the corresponding hole in the system board 8 Replace the riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 9 Follow the instructions in Closing the server case on page 44 10 Following the installation of a new IMM module reinstall the GSM software supplied on a CD with your server and update the FRU SDR see Updating the FRU SDR on page 37 When you subsequently reboot your server the GSM software will take over management of the server www gateway com 87 Replacing a power supply module Your server uses as many as two 520 W hot swappable power supply modules If your server has both power supply modules installed the modules act as
21. button recessed 2 www gateway com Local Control Panel LCP with LCD screen optional LCD screen USB port Menu scroll up Menu scroll down Menu scroll left Menu scroll right USB port Reset button System ID LED Hard drive activity LED Power sleep LED LAN 1 activity LED Power button LAN 2 activity LED System status LED www gateway com Back Low profile PCI Full height full length expansion bays PCI expansion bays 1 O panel Power Redundant connectors power supply optional I O panel PS 2 mouse Keyboard Serialport LAN 1 Video USB Diagnostic p LED External RJ 45 and 2 port ports LEDs SCSI jacks connector 4 www gateway com Interior CPU Processor Processor Hot swap Drive bay DIMM sockets sockets air duct fan module backplane area PCI riser Redundant Power supply Power distribution Primary power assembly power supply air duct board also partially supply standard optional under air duct www gateway com System board Connectors Control panel SATA Intel Management diskette IDE ports USB IPMB SCSI Module IMM Control panel 100 pin header USB channel A connector 34 pin header ICMB Control panel 50 pin Power Serial A connector header ATA 100 SCSI connector channel B System fan Diskette System fan Battery PCI riser slol 12V CPU full height power PCI riser slot low profile CPU socket 2 CPU socket 1 1 O panel CPU 2 fan header DIMM sockets
22. cannot switch to Protected mode General exception error processor exception error Display memory error system video adapter The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed The cache memory test failed Troubleshooting steps Same as for 1 beep Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards lf the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Remove one of the processors if two are installed then try a known good processor in the first socket Same as for 4 beeps Remove the keyboard to see if the error goes away If it does try a known good keyboard Same as for 4 beeps Same as for 5 beeps If the system video adapter is an add in card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps 125 Additional beep codes provided by optional Intel Management Modules In addition to the preceding beep
23. codes the following additional beep codes are provided if an Intel Management Module is installed LE 126 Beep Codes 1 1 5 1 1 1 5 2 1 1 5 2 3 1 5 2 4 1 5 4 2 1 5 4 3 1 5 4 4 Dinformation Description Control panel CMOS clear has been initiated Processor failure Reseat or replace the failed processor No processor is installed or the CPU 1 socket is empty Reseat or replace the failed processor Processor configuration error or CPU 1 socket is empty Reseat or replace the failed processor In a two processor system make sure the processors are identical Front side bus select configuration error DC power unexpectedly lost Chipset control failure Power control failure The system board in this server includes LEDs that can assist you in troubleshooting your system See the following table for a description of these LEDs and the information they provide LED Name Function ID Aid in server identification System Fault Visible fault warning ATA drive Indicate drive activity activity Location Color Description Front panel and Blue On Server identification left back of enabled system board Front panel and Green or On No fault left back of Orange Green blink Degraded system board Orange Critical error or non recoverable Orange blink Non critical Front panel and Green Blinking Drive active left side of system board LED Name DIMM Fault POST Code diagnostic LEDs
24. disks a message appears warning you that data on the disk will be lost when the striped volume is created You can then deselect that disk or erase the disk and continue When you have selected all disks for the IS volume press Esc and select Save changes then exit this menu If you do not want to create the volume select Discard changes then exit this menu The IS volume exists as soon as you save the changes The RAID Properties screen now displays the IS volume properties and status 65 Installing memory 66 Your server supports from 256 MB to 16 GB of total memory Supported DIMM sizes include 256 MB 512 MB 1 GB 2 GB and 4 GB Caution Modules must be installed in banks in identical pairs Use only DDR2 400 compliant 240 pin SDRAM registered ECC DIMM A memory modules Memory modules must be installed in pairs to completely fill each bank and the banks must be filled in order If memory is installed incorrectly your server will not start Caution When using Dual Rank double row DIMMs a maximum of four loads per memory channel is supported This means a maximum of four A dual rank DIMMs can be populated on this system board The BIOS configures the memory controller to run in either single channel or dual channel mode depending on the following m If one or more fully populated DIMM banks are detected the memory controller will run in dual channel mode m If only a single DIMM is present the memory contro
25. drive is seated correctly For instructions see Installing a CD or DVD drive on page 58 Your CD drive tray does not open m Press a straightened paper clip wire into the CD drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Expansion cards Your server does not recognize an expansion card m Restart your server m Make sure that you have installed the necessary software or driver For instructions see the card s documentation m Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 69 m If another slot of the correct size is available install the card in a different slot 135 Hard drive 136 The hard drive cannot be accessed or you receive a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your server by pressing the reset button Restart your server by pressing the reset button m Turn off your server then remove all hard drives and push them in again to make sure the drives are seated correctly For instructions see Installing a hard drive on page 60 m Run a verification from the SCSI BIOS If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error
26. from the chassis Disconnect the data cable from the system board See System board on page 6 for the location of the connectors on the system board Disconnect the power cable from the back of the interposer board Push in on the blue lever at the back of the drive carrier to release the drive carrier from the drive bay then slide the diskette drive carrier and cables out through the front of the server Remove the cables from the interposer board Remove the single screw securing the interposer board to the drive carrier then remove the interposer board Remove the four screws securing the rails to the carrier then remove the rails See the illustration on page 52 Remove the two screws securing the diskette drive in the carrier then slide the drive out of the carrier 55 11 12 13 14 If you are replacing the drive follow the instructions in Installing a diskette in a converted hard drive bay on page 52 OR Install an empty hard drive carrier into the empty hard drive bay Reinstall the bezel if required by snapping it into place on the front of the chassis Follow the instructions in Closing the server case on page 44 Reconnect all power cords and peripheral device cables then turn on the server Removing a CD or DVD drive To remove a CD or DVD drive 1 95 56 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you tu
27. fw ee eee eed 135 CD dre clics doo eo e aa det hin peed acing hl 135 Expansion cards ci da ie i 135 HATO TVS ii a a A AAA ee ea 136 O deter Ghee adnate teat betel Side 137 SN EERE A O 137 Memory A A a ia 137 Monito ani a A a A A eh 137 ROW ia A id and a Tn o AA a A ea ee 138 POCOS e a dd dos de de A 139 A Server Specifications ooooooooccccccocccr n rnrn 141 System specifications fannie ee taa a e a a a a D a a e a EAEE DEA 142 System board specifications nuuanu 143 Environmental specifications 0 00 eee 144 Electronic specifications 0 0 0 eee 145 Memory map ste eed ee ee ee ee ere ee it evi ee cee eee R a t 145 STi a o Ri EA a A acta ls at do 145 PCI interrupt routing 2 0 0 0 eet 146 Additional specifications 0 0 0 cee 148 Bo BIOS SQuinGS esmerada el Ge tends 149 C Safety Regulatory and Legal Information 167 www gateway com Chapter 1 Checking Out Your Gateway Server a m Locating drives ports jacks and controls m Locating system board components m Available help resources Front Standard power Slim line CD or supply DVD drive Control panel Hard drive bay Hard drive bay Hard drive bay Control panel LAN 2 activity indicator Power button LAN 1 activity indicator System Power sleep LED Hard drive activity LED status System ID button USB ports Reset button LED System ID LED Non maskable interrupt
28. holes in the front posts of the cabinet that the holes in the handles will line up with 4 Pull the server back out of the cabinet 5 Install the mounting nuts nuts equipped with spring clips that come with most server cabinets into the holes in the front posts of the cabinet 6 Push the server into the cabinet again 17 7 Use a screw through each handle to secure the server to the cabinet posts 8 Remove the bezel lock keys from the inside of the bezel then snap on the bezel with the control panel area at the right 9 Tolock the bezel insert the key into the lock and rotate it 1 4 turn clockwise To unlock it rotate the key 1 4 turn counter clockwise 18 www gateway com Removing the server from a cabinet To remove the server from a cabinet Warning Screws are required to support the front of the server You must support the server while removing the front screws and while sliding D the server off the cabinet rails If the server is not supported damage to the server or injury may result 1 Remove the screws through the handles that hold the server in the cabinet 2 While supporting the server slide the server out from the cabinet 19 Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on m Make sure that all cables
29. instructions in Closing the server case on page 44 5 Reconnect the power cords and turn on the server The BIOS is forced to boot from the secondary partition After you repair the primary BIOS partition return the server to the default condition 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 42 00 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 44 C Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update 110 To recover the old BIOS 1 Turn on or restart the server 2 Press and hold CTRL HOME The old BIOS is recovered To manually recover the BIOS 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 3 Remove the jumper across pins B1 B2 then place the jumper across pins B2 B3
30. it seats completely Make sure that the bracket inserts into the matching slot If you are installing a card for the first time first remove the EMI filler panel at the back of the PCI riser assembly for the card you are installing Important If you are installing a low profile PCI expansion card in the full height slot make sure that the card is equipped with a standard full height A PCI mounting bracket PCI card retention clip 8 Close the PCI card retention clip 9 Connect any required cables to the card by following the instructions in the card s documentation 10 Install the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 11 Follow the instructions in Closing the server case on page 44 12 See the card s documentation for software installation procedures 75 Replacing fans and fan modules Your server comes equipped with several cooling fans and fan modules designed to provide sufficient airflow to keep your server running without overheating These include m A system fan module with four dual rotor multi speed fans to cool the processors the memory and the second and third hard drive bays redundant when running low voltage processors m A single rotor system fan to cool components in the full height PCI zone the power distribution board and the first hard drive bay m Two dual rotor power supply fans to cool the power supply modul
31. may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct m See Your server does not recognize a SCSI drive on page 136 for a possible solution Invalid configuration information m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the settings are correct m Reset the BIOS For instructions see Resetting the BIOS on page 113 Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 137 121 122 Invalid password m Enter your password again Some passwords are case sensitive m If you do not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has been set and you do not know it you may be able to reset the password through system board jumper settings For instructions see Resetting BIOS passwords on page 114 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 137 for a possible solu
32. off your server and unplug the power cords and modem cable D before opening the server case Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent ESD damage by following ESD A guidelines every time you open the server case Before working with server components follow these guidelines m Turn off the server then unplug the power cords and all other cables m Press the power button to drain any residual power from the server m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object into the vent D holes of the power supply m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Avoid working on the server when your work area is extremely humid m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 41 Opening the server case Because the components inside your server are extremely sensitiv
33. specified in this manual may result in hazardous radiation D exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State D of California to cause cancer and or birth defects or reproductive harm 173 Notices Copyright 2005 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the ri
34. system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use 168 Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cable
35. the other end of the flat flex cable to the interposer board included in the diskette drive conversion kit impa 12 Install the interposer board on the diskette drive carrier with one screw on the right side 13 Connect the data and power cables to the interposer board 14 While guiding the cables insert the new drive assembly into the center hard drive bay until it clicks into place 54 www gateway com 15 16 17 18 Connect the other end of the data cable to the system board See System board on page 6 for the location of the connectors on the system board Reinstall the bezel if required by snapping it into place on the front of the chassis Follow the instructions in Closing the server case on page 44 Reconnect all power cords and peripheral device cables then turn on the server Removing a diskette drive from the converted hard drive bay To remove a diskette drive from the converted drive bay 1 95 10 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged Follow the instructions in Opening the server case on page 42 Unlock the bezel if necessary and remove it by pulling it
36. the server case To close the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Slide the top panel onto the server 3 Slide the top panel toward the front of the server until it clicks into place 4 Replace the shipping screw if necessary 5 Reconnect the power cords and all other cables 44 Removing and installing air ducts and air dams Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives processors and power supplies As your server configuration changes the airflow within the chassis will need to be modified to accommodate those changes Caution To ensure continued reliable operation always operate your server with the appropriate air ducts and air dams in place Failure to do A this could result in equipment damage Removing the processor air duct The processor air duct normally covers the portion of the system board that includes only the processor s The air duct will need to be removed if you need to add or remove a processor in your system or if you need to replace the system board To remove the processor air duct 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Openi
37. to select Yes as the value C When the Keep Data Erase Disk message appears press F3 to keep the data that is currently on this disk The value in the Array Disk column changes to Primary d Use the arrow keys to select the secondary mirrored disk for the IM volume then select Yes as the value for the Array Disk column 63 5 6 If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is created Press Delete to confirm erasing data from the disk or press any other key to deselect the disk Continue with Step 5 Optional Use the arrow keys to select a hot spare disk for the IM volume Select Yes as the value for the Hot Spare column When you have selected all disks for the IM volume press Esc and select Save changes then exit this menu If you do not want to create the IM volume select Discard changes then exit this menu The IM volume exists as soon as you save the changes The RAID Properties screen now displays the IM volume properties and status Integrated Striping configuration The following must be considered when configuring the onboard SCSI RAID solution for Integrated Striping The BIOS based CU lets you create one Integrated Striped volume per controller An IS volume can have two or three disks Disks in an IS volume must be non removable single LUN disks that support 512 byte sectors wide synchronous transfers Qtag d I Os and a unit se
38. variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com 11 Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer 12 Caution Before attaching cabinet accessories make sure that the server is i turned off and all power cords are unplugged Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling Rackmount kit contents Server rails 2 Cabinet rails 2 L brackets 2 not used for this type of installation Fastener pack 1
39. your server and contact a qualified computer technician m If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform you of error conditions Beeps Description Troubleshooting steps 1 124 Memory refresh timer error Reseat the memory modules or replace with modules you know are good Parity error in the first 64 KB of memory Same as for 1 beep Beeps 10 11 Description Base memory read write test error System board timer not operational A processor on the system board generated an error The keyboard controller 8042 may be defective The BIOS
40. 1 4 LSB bit1 bit2 MSB CPU 1 and 2 Fan Fault CPU 1 and 2 Fault 5v Standby Power LED Function Identify failing memory module Display boot 80 POST code Identify fan failure Identify processor failure Identify 5v standby power on state Identify the power state of the system Diagnostic LEDs The BIOS sends a 1 byte hex code to port 80 prior to each POST task These codes are displayed on four tri colored LEDs located on the system board and available at the back of the server chassis They can provide troubleshooting information in the event of a system hang during POST Location On the system board at the back of each DIMM socket On the left back of the system board At the front center of the system board On the system board 1 behind the processor socket At the front left of the system board Front panel Color Orange Each LED can be Off Green Orange or Red Orange Orange Orange Green Description On Fault See the following Post Code Table On Fault On Fault On 5v standby power on Off Power is off or S5 On Power is on or SO Slow blink Low power state S1 S3 127 POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS Check Diagnostic LED decoder Description point G Green R Red O 0range 03 O
41. 5 30 35 Host amp Device Host Device Disabled 720 KB 3 1 2 1 44 MB 3 1 2 2 44 MB 3 1 2 Disabled Enabled BIOS menu BIOS submenu USB Configuration PCI Configuration Setting Serial Port A Address Serial Port B Address USB Devices Enabled List of USB devices detected by BIOS USB Function Legacy USB Support Port 60 64 Emulation USB 2 0 Controller USB 2 0 Controller Mode USB Mass Storage Device Configuration Onboard Video Value Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Enabled Disabled Keyboard only Auto Keyboard and Mouse Disabled Enabled Enabled Disabled FullSpeed 12Mbps HiSpeed 480Mbps Selects USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled 153 154 BIOS menu BIOS submenu Setting Dual Monitor Video Onboard NIC 1 Left Onboard NIC 1 ROM Onboard NIC 2 Right Onboard NIC 2 ROM Onboard SCSI Onboard SCSI ROM Onboard SCSI Mode Slot 1 Option ROM Slot 2 Option ROM Slot 3 Option ROM Only visible when supported by riser Slot 4 Option ROM Only visible when supported by riser Slot 5 Option ROM Only visible when supported by riser Value Enabled Disabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled IM IME
42. 5 Gateway User Guide Gateway 9415 Server Contents 1 Checking Out Your Gateway Server 20 cece eee eee eee 1 FON yt hated inte t jules bh hee eel Raee ee ele tees alee oe oe ties aden bbe 2 Controliipanel s ici hada aed bige sora ahead hod Uae dada 2 BACK O O ata lst onde 4 VO panel siria da A bata 4 Ateno de A e oe eee ae Pas ale eee ted ae A tad 5 System Doa atari aras e a oad pala a lada bah 6 CONNECTIONS asas a a a 6 Hot SWwap backplanes viii A A A nt ta 7 SCSI backplan ss 4 20cn0eion ir e e a ia id 7 Getting A aioe ters ware getane wre eld anand bus feta eile at 8 System Companion CD na E aa ce tetas 8 Gateway Web Site oia A tle y ial Sale e pia 8 Telephone Supports ieser pga heels ee eee a ee Po Peed 8 2 Setting Up Your Server 22 cece eee ees 9 Setting up the hardware 0 ccc teens 10 Protecting from power source problemS 0 00 cece ete 11 Mounting your server into a cabinet 0 0 ee eee 12 Installing the b Zel s uc ea eae ade se bese ee AeA ewe eee 17 Removing the server from a cabinet 0 0 00 eee ee eee 19 Starting YoUr Sever 4 22 date oped ce ahd chaise wd bebe RG be beh Pea als 20 Understanding the power on self test 0 2 0 ee eee 21 Turning off your Server ooo 22 Configuring the RJ 45 serial port ooooocococcco 23 Setting up the operating system o oooccocooc 24 Initial hardware settings
43. 6 filling empty drive bays 62 finding specifications 142 148 front panel connector 6 G Gateway Customer Care 118 Learning Libraries 119 Web address 8 Web site 8 Gateway Server Manager 29 H hard drive indicator 2 installing 60 LED indicator 2 troubleshooting 136 heat sink installing 82 help telephone support 118 tutoring 119 hot swap backplane SCSI 7 backplanes 7 93 hard drives 2 60 power supply 88 hot swap drives installing 60 location 2 l I O panel 4 IDE connectors 6 drive configuration 51 IMM beep codes 126 installing 86 indicators 2 4 20 21 indicators LED 21 information LED 126 installing add in card 69 backplane 93 battery 95 bezel 17 card 69 CD or DVD drive 58 diskette drive converted hard drive bay 52 drives 51 expansion cards 69 fan module 76 hard drive 60 heat sink 82 hot swap drive 60 Intel Management Module IMM 86 memory 66 PCI expansion card 69 73 PCI riser assembly 69 PCI riser connector 71 power distribution board 90 power supply 88 processor 82 SCSI backplane 93 SCSI drive 60 system board 102 Intel Management Module 86 Internet connection troubleshooting 137 interrupts 145 PCI routing 146 intrusion switch connector location 6 IRQ assignments 145 J jacks see connections jumper location 6 K keyboard cleaning 27 port 4 177 troubleshooting 137 L LAN jack 4 LCD control panel module 30 screen 3 LED indicators 21 information 126 LEDs 2
44. B_IRQ2 P64B_IRQ1 P64A_IRQ5 P64A_IRQ4 P64B_IRQ4 P64B_IRQ3 Interrupt C P64A_IRQ2 P64B_IRQ2 Interrupt D P64A_IRQ1 P64B_IRQ1 147 Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 148 Appendix B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility 149 To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Value Main System Overview AMIBIOS Version Build date Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY Language English French German Italian Spanish Advanced Processor Configuration Manufacturer Brand String
45. CP A control panel module requires the removal of the right hot swap hard drive 1 Connect the front panel cable to the new control panel module 2 Guide the front panel cable into the control panel opening in the chassis then slide the new control panel module into the chassis far enough to let you connect the USB cable Optional LCP control panel module 99 3 Connect the USB cable to the control panel module then slide the module into the chassis until it clicks into place 4 Connect the front panel cable to the hot swap backplane 5 Replace the bezel by snapping it into place on the front of the server Important If you are replacing the standard control panel module with the optional LCP control panel module and decide to use the optional WA bezel you are required to reconfigure the LCP module for use with the bezel For information on reconfiguring the LCP control panel module tray see Reconfiguring the LCP control panel module tray on page 100 6 Follow the instructions in Closing the server case on page 44 Reconfiguring the LCP control panel module tray The LCP control panel module tray must be made longer in order for the control panel to be flush with the front of the optional bezel P To reconfigure the LCP control panel module tray 1 with the LCP control panel module tray removed from the server locate the blue thumbscrew that secures the tray extension in position on the module tray
46. CPU 1 fan header 6 www gateway com Hot swap backplanes SCSI backplane SCSI connector Power Mounting Front control from system board connector thumbscrew panel connector SCSI drive Drive LED SCSI drive Drive LED SCSI drive Drive LED connector connector connector www gateway com Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server System Companion CD Use the System Companion CD to access file utilities Windows Server 2003 drivers and documentation for your server and its components For instructions see Using Your System Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 118 Chapter 2 Setting Up Your Server z m Using your server safely m Installing your server into a cabinet m Starting and turning off your server m Setting up your operating system Setting up the hardware To make sure that your working environment is saf
47. Existing position of the blue thumbscrew on the left tab Tray extension LCP control panel module tra y New position of the bluethumbscrew on the right tab 100 2 Remove the blue thumbscrew from its existing position on the left tab 3 Slide the tray sections apart as far as the tab slots allow 4 Reinstall the blue thumbscrew in the new position on the right tab securing the tray extension in the back position Replacing the sub bezel The installed sub bezel on the LCP control panel module must be replaced with the new sub bezel included with your server To replace the sub bezel 1 Use a flat blade screwdriver to lift the metal retention tabs on both sides of the LCP control panel module then pull the sub bezel off of the front of the module Warning Use a flat blade screwdriver to lift the metal retention tabs Failure to D do so could result in injury to fingers or fingernails 2 Align the new sub bezel with the LCP control panel then press it until it clicks into place 101 Replacing the system board To replace the system board 102 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 42 Remove the processor air duct by following the instructions in Removing the proc
48. Follow the instructions in Closing the server case on page 44 Caution System fans are not hot swappable Before removing or replacing a fan you must first turn off the server and all peripheral devices A attached to the server and remove the AC power cord s from the power supply or wall outlet 79 Power supply fans Power supply fans are monitored and controlled by the power subsystem A fan failure predicted or current will show up in the IMM System Event Log SEL as a Power Unit 0x01h failure event and a GSM event will show up as Power Unit Failure Detected Power supply fans are not monitored by the mini BMC therefore no SEL or GSM events will be reported with the mini BMC configuration When a predicted or current fan failure is reported the server must be opened to determine which fan is having problems LEDs on the power distribution board will indicate which fan requires attention The appropriate LED will blink to indicate a slow fan and light to show a failed fan The PS Fan 1 is on the left side of the module PS Fan 1 LED To replace a power supply fan 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 80 www gateway com 3 Follow the instructions in Removing the po
49. Integrated Mirroring Integrated Mirroring Enhanced IS Integrated Striping Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled BIOS menu BIOS submenu Memory Configuration Setting Slot 6 Option ROM Only visible when supported by riser DIMM 1A Information DIMM 1B Information DIMM 2A Information DIMM 2B Information DIMM 3A Information DIMM 3B Information Extended Memory Test Memory Retest Value Disabled Enabled Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare 1 MB 1 KB Every Location Disabled Enabled Disabled 155 156 BIOS menu Boot BIOS submenu Boot Settings Configuration Boot Device Priority Setting Memory Remap Feature Sparing Disabled provides the most memory space Sparing reserves memory to replace failures Quick Boot Quiet Boot Bootup Num Lock PS 2 Mouse Support POST Error Pause Hit lt F2 gt Message Display Scan User Flash Area 1st Boot Device Value Enabled Disabled Sparing Disabled Disabled Enabled Disabled Enabled Off On Disabled Enabled Auto Disabled Enabled Disabled Enabled Disabled Enabled Varies Specifi
50. Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a A surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this
51. S 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user t
52. ae 93 Replacing the CMOS battery 2 0 0 0 ccc teas 95 Replacing the control panel module 0 cece eee 97 Reconfiguring the LCP control panel module tray 0000 cece eeeee 100 Replacing the system board 0 0 cee eee 102 Using the BIOS Setup Utility 02 cece eee 107 Opening the BIOS Setup utility 0 0 00 eee 108 Updating the BIOS 23 toe aeG eda tend huge ra Saeed as 109 Rolling BIOS voto awed absent ta eas POE ad Pees 109 Recovering the BIOS Ge rere neeaaea enaa a a tenes 110 Resetting the BIOS 220 aa hacen de eee ee Geen sate ie he 113 Resetting BIOS passwords 0 0c tte eee 114 6 TroUbl SOON 16 ea wie E oO ee eee ek 117 Telephone support na EE ERENER eee 118 Before calling Gateway Customer Care 00 0c eects 118 Telephone support 0 ce eee 119 Tutoring and training esana col ar A ee Be aa ed RO 119 Safety guidelines s easa s aa nen rie a da E i a e a a A a a b i E a a a 120 Error MEOSSAYES iii ci Aa a apie DE tee ee ee ten ede e a 121 TrOUHESNOO O a ea EA a R ee E dd AER A A 123 First steps ii nE EE Ea E A A a id 123 Battery replacement roenan ea poe A EEE eee 124 Beep c des iias ea a eee ae ed 124 Additional beep codes provided by optional Intel Management Modules 126 LED information 2s hee tee ea hn Pe ee Se RU ed 126 Diagnostic LEDS eii eet RA e dt Gre e Rih 127 BIOS x caw oe Fo a pad Steed eed
53. age 8 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 121 and Beep codes on page 124 for troubleshooting information 21 Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server 22 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button Caution The power button on the server does not turn off server AC power To remove AC power from the server you must unplug the AC power A cords from the wall outlet or power source The power cords are considered the disconnect device to the main AC power If your server did not turn off automatically press the power button OR Press the reset button to reset the server Configuring the RJ 45 s
54. ansion card A Touching the contacts can cause electrostatic damage to the card OR If you are installing or replacing the PCI riser connector follow the instructions in Removing and installing a PCI riser connector on page 71 70 www gateway com 6 Position the PCI riser assembly over the PCI sockets on the server board lining up the four hooks at the back of the riser assembly with the four slots in the back of the chassis 7 Press the PCI riser assembly into the PCI sockets 8 Follow the instructions in Closing the server case on page 44 9 See the card s documentation for software installation instructions Removing and installing a PCI riser connector Included with your server were two full height PCI riser connectors only one of which can be used at a time m A full height PCI Express riser with one PCI Express x8 slot m A full height PCI X riser with one PCI X slot A full height PCI riser connector can be replaced if it fails or if you require a different option The other slot is always a low profile PCI X riser Important To eliminate the possibility of installing the replacement connectors on the wrong side of the PCI riser assembly replace one PCI riser A connector at a time To remove and install a PCI riser connector 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other ca
55. are connected securely to the correct ports and jacks on the back of the server Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are A unplugged To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button Power button Reset button System fault LED Power sleep LED 20 www gateway com When the It means power sleep LED is Green steady on The server is turned on Green blinking The server is in sleep mode Off The server is turned off When the system It means fault LED is Green steady on The server is operating normally Green blinking The server is operating in a degraded condition Orange blinking The server is in a noncritical condition Orange steady on The server is in a critical or unrecoverable condition Off POST failure or full system stop If nothing happens when you press the power button m Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls m If you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on p
56. ating system repair the master boot record using FDISK To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet See also Modem You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Monitor on page 137 Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 66 m A memory module may be defective If possible try another memory module and see if the error repeats Monitor Your server is running but there is no picture m Adjust the brightness and contrast controls to the center position 137 Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Check the port and cable for bent or damaged pins C
57. attach the board to the drive with two screws included with your server 7 Attach the 44 pin CD drive cable to the back of the interposer board 8 Slide the CD or DVD drive assembly into the slim line bay until it clicks into place 9 Connect the other end of the 44 pin cable into the connector on the system board See System board on page 6 for the location of the connectors on the system board 59 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 44 12 Reconnect all power cords and peripheral device cables then turn on the server Installing a hard drive Use this procedure to add or replace a hard drive in a hot swap bay Your server supports as many as three 1 inch high 3 5 inch hot swap SCSI hard drives You can purchase additional drives through your Gateway Sales or Customer Care representative Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical A environment additional or replacement drives must conform to Gateway standards To install a hot swap hard drive 1 Unlock the bezel if necessary and remove it by pulling it from the chassis Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive A Instructions for using th
58. battery see battery components installing 40 175 configuration jumper 6 configuring onboard RAID 62 RJ 45 serial port 23 connections diskette drive 6 front panel 6 IDE 6 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 power 4 6 PS 2 4 RJ 45 6 SCSI 4 6 serial 4 USB 2 4 VGA 4 video 2 control panel optional 3 standard 2 control panel module LCD 30 replacing 97 cover panels removing 42 D DDR SDRAM see memory device drivers installing 38 Device Initialization Manager see DIM diagnostic LEDs 127 ACPI runtime checkpoints 134 bootblock initialization code checkpoints 131 bootblock recovery code checkpoints 132 DIM code checkpoints 134 POST code checkpoints 128 DIM code checkpoints 134 DIMM 176 see memory diskette drive connector 6 installing 58 location 2 replacing 58 display troubleshooting 137 documentation Gateway Web site 8 System Companion CD 38 drive bays location 2 drivers installing 38 drives CD 2 58 configuring 51 diskette 2 58 hard drive 2 60 hot swap 2 60 installing 51 60 RAID 2 60 removing 51 replacing 51 SCSI 2 60 tape 27 troubleshooting 136 E electronic specifications 145 electrostatic discharge ESD 41 empty drive bays filling 62 environmental specifications 144 error messages 121 eSupport 148 Exit menu BIOS Setup utility 108 expansion card see card F fan module connector 6 installing 76 location 6 removing 76 replacing 7
59. bles connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Remove the PCI riser assembly from the server by following the instructions in Removing and installing the PCI riser assembly on page 69 4 Remove any installed PCI expansion cards by following the instructions in Removing and installing a PCI expansion card on page 73 Caution Do not touch the contacts on the bottom part of the expansion card 7 Touching the contacts can cause electrostatic damage to the card 5 Push back on the blue riser locking lever at the end of the PCI riser connector PCI riser connector Riser retention pin Riser locking lever 6 While holding the lever in push firmly on the other edge of the PCI riser connector to disengage the connector from the riser retention pins 7 Place the PCI riser connector in a static free bag to store it for future use 72 8 Line up the screws on the riser assembly with the slot and large hole in the replacement PCI riser connector 9 Press and hold the blue riser locking lever then place the PCI riser connector onto the retention pins 10 Slide the PCI riser connector toward the right to lock it into place then release the blue lever 11 Follow the instructions in Removing and installing a PCI expansion card on page 73 12 Replace the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly
60. connect the power cables to the power distribution board and the hot swap backplane Reconnect the drive cables and drive power cables to the hot swap backplane Reinstall the power supply modules by following the instructions in Replacing a power supply module on page 88 91 92 16 Reinstall the power supply air duct by following the instructions in Installing the power supply air duct on page 50 17 Follow the instructions in Closing the server case on page 44 Replacing the hot swap backplane Caution The hot swap backplane is not hot swappable Before removing or replacing the backplane you must first turn off the server and all A peripheral devices attached to the server and remove the AC power cord s from the power supply or wall outlet gt To replace the hot swap backplane 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it straight off the front of the server Follow the instructions in Opening the server case on page 42 Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Installing a hard drive on page 60 Disconnect all cables from the backplane Loosen the blue captive thumbscrew
61. covery file size does not equal the found flash part size FC O O R R Erase the flash part FD O O R O Program the flash part FF O O O O The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at F000 FFFOh 133 DIM code checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed Checkpoint 2A 38 ACPI runtime checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state The following table describes the types of checkpoints that may occur during ACPI sleep or wake events 134 Checkpoint AC AA 01 02 03 04 05 10 20 30 40 50 Description Initialize different buses and perform the following functions Reset Detect and Disable function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video de
62. d Enabled Video Blanking Disabled Enabled Power Switch Inhibit Disabled Enabled NMI Control Disabled Enabled BIOS menu Server BIOS submenu System Management Serial Console Features Setting Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision HSC FW Revision HSBP BIOS Redirection Port Value Varies Varies Varies Varies Varies Varies Varies Varies BIOS ID string excluding build time date Varies Varies Varies Varies Varies Firmware revision of the Hotswap controller N A if not present Disabled Serial A Serial B 159 160 BIOS menu BIOS submenu Event Log Configuration Setting Baud Rate Flow Control Terminal Type ACPI Redirection Port Serial Port Connector Clear All Event Logs BIOS Event Logging Critical Event Logging ECC Event Logging PCI Error Logging FSB Error Logging Hublink Error Logging Value 9600 19 2K 38 4K 57 6K 115 2K No Flow Control CTS RTS XON XOFF CTS RTS CD PC ANSI VT100 VT UTF8 Disabled Serial A Serial B Serial A Serial B Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled BIOS menu
63. d the BIOS update from support gateway com Follow the instructions in the self extracting BIOS update file O 0O A OQ Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility C Rolling BIOS The BIOS flash memory of this server is divided into two partitions a primary active partition from which the server boots and a secondary partition to which BIOS updates are diverted When a BIOS update occurs the existing BIOS image is preserved on the primary partition and the system is automatically prompted to attempt to boot from the new BIOS on the secondary partition If a boot failure occurs with the new BIOS the system will revert to the old BIOS on the other partition To manually select the BIOS boot partition 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 109 3 Remove the jumper across pins 1 2 of jumper J1A4 at the left back of the system board then place the jumper across pins 2 3 BIOS Select J1A4 O 1 2 Normal Operation default O 2 3 Force to Secondary Partition 4 Follow the
64. duct should contact the fan module and the top of the installed air duct should be flush with the top of the fan module 2 Follow the instructions in Closing the server case on page 44 48 www gateway com Removing the power supply air duct Your server is equipped with a power supply fan module and a power supply air duct to direct the airflow and ensure proper cooling Caution To ensure continued reliable operation always operate your server with the appropriate air ducts and air dams in place Failure to do A this could result in equipment damage To remove the power supply air duct 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Move cables out of the way 4 Unscrew the phillips screw holding the power supply air duct in place Es O D 5 Pull up on the air duct to remove it from the server chassis 49 Installing the power supply air duct Caution To ensure continued reliable operation always operate your server with the appropriate air ducts and air dams in place Failure to do A this could result in equipment damage To install the power supply air duct 1 Place the power supply air duct into the chassis over the power supply fan module and in front of the back po
65. e 10 Use a clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation Use the instructions on your server s setup poster to set up your hardware Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS Caution Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector A on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Important Keep the server boxes and packing material in case you need to ship A the server
66. e BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Select the Security menu Select Administrator Password Type the password and press ENTER then type it again and press ENTER oF ON Save your changes and close the BIOS Setup utility 29 gt To remove a BIOS security password 1 95 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Select the Security menu then select the password to remove Enter the current password then press ENTER For the new password leave the password field blank then press ENTER The password is removed Tips Tricks Passwords can also be cleared using jumpers on the system board Y For instructions see Resetting BIOS passwords on page 114 Local control panel The optional Local Control Panel LCP provides an intelligent front panel for the server and lets you configure the server monitor system status and control the server from the panel The LCD panel has its own microcontroller and is independent of the operating system Its 4x20 display provides information directly from the Baseboard Management Controller BMC using the IPMB bus Interactions The LCP can 30 Poll the BMC to determine alert conditions Query the BMC for system event log entries Display and control the power state of the server Quer
67. e software are provided by the software manufacturer Failure to do so may destroy the data on the drive 2 Press the green release button on the hot swap tray lever then swing the lever open all the way 3 Pull the drive carrier straight out of the server 60 4 if you are replacing a hard drive remove the four screws that secure the old hard drive to the drive tray then remove the drive from the tray OR If you are adding a new drive remove the four screws that secure the hard drive spacer to the drive tray then remove the spacer from the tray 5 Line up the screw holes in the new drive with the holes in the side of the drive tray then secure the drive to the tray with the four screws you removed in Step 4 6 Make sure that the tray s release lever is open then slide the new drive into the empty hot swap bay 7 When the drive carrier lever begins to close by itself push on the lever to lock the drive assembly into the drive bay 8 Reinstall the bezel if required by snapping it into place on the front of the chassis 61 Filling empty drive bays Empty drive bays in the server must be filled by empty drive carriers or empty drive trays as appropriate With the bezel removed install the appropriate carrier then replace the bezel by snapping it into place on the front of the server Empty drive carriers for unused drive bays are included with your server Configuring your onboard RAID solutio
68. e to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Caution For correct cooling and air flow always reinstall the top panel before you turn on the server Operating the server without the panel in place A will cause the server to overheat To open the server 1 42 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Warning This server has two power cords To disconnect internal AC power M you must unplug both power cords If the bezel is installed unlock it then pull it off If the server is mounted in a cabinet remove the server from the cabinet For instructions see Removing the server from a cabinet on page 19 Warning Screws are required to support the front of the server when using the standard cabinet rails You must support the server while removing the front screws and while sliding the server off the cabinet rails If the server is not supported damage to the server or injury may result Place the server on a stable non skid surface Remove the shipping screw if installed 6 Press and hold the panel release button then slide the top panel toward the back of the server about inch Panel release button 7 Lift the top panel away from the server Closing
69. ee cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD drive cleaning kit Cleaning tips 26 Always turn off your server and other peripheral devices before cleaning any components Warning When you shut down your server the power turns off but some electrical current still flows through your server To avoid possible Q injury from electrical shock unplug the power cord and all other cables connected to the server m Usea damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the scree
70. er supply UPS 11 power distribution board installing 90 power supply installing 88 manageability connector 6 uninterruptible 11 power on self test 21 processor heat sink 82 installing 82 removing air dam 46 replacing 82 troubleshooting 139 R rack mount kit 12 rack mounting server 12 RAID drives installing 60 RAM see memory rear fan 4 recovering BIOS 110 removing CD or DVD drive 56 diskette drive converted hard drive bay 55 fan module 76 PCI expansion card 73 PCI riser assembly 69 PCI riser connector 71 processor air dam 46 see installing see removing server from cabinet 19 replacing see installing reset button 2 resetting BIOS 113 resources interrupts 145 memory map 145 riser card 6 69 72 73 RJ 45 serial port 4 configuring 23 rolling BIOS 109 S safety general precautions 10 168 guidelines for troubleshooting 120 static electricity 41 screen cleaning 27 LCD 3 troubleshooting 137 SCSI backplane 7 connector 4 6 drive location 2 ID 60 installing drives 60 SDRAM see memory security locking server 29 set passwords 29 setting up in BIOS 29 supervisor password 29 system 29 user passwords 29 using password 29 Security menu BIOS Setup utility 108 security switch connector location 6 serial number 118 serial port 4 179 server back 4 identifying 34 interior 5 mounting 12 removing from cabinet 19 starting 20 turning off 22 turning on 20 Server menu BIOS Setup utility 108
71. erial port The RJ 45 serial port connector can be configured to support either a Data Set Ready DSR or a Data Carrier Detect DCD signal The default configuration for your server supports DSR signals To change the configuration from DSR to DCD signal support a jumper J7A1 must be changed on the system board gt To change the RJ 45 serial port configuration to DCD signal support 1 2 5 6 Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 42 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Remove the jumper across pins 1 3 of jumper J7A1 then place the jumper across pins 2 4 3 4 O 1 3 DCD to DTR Default R 2 4 DSR to DTR A 2 pei Use E Reinstall the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Follow the instructions in Closing the server case on page 44
72. error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 137 Your server does not recognize a SCSI drive m Make sure that the SCSI controller is enabled in the BIOS Setup utility m Reinstall the device driver For instructions see Using Your System Companion CD m Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation m Run SCSI Verify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation m Turn off your server then remove all hard drives and push them in again to make sure that the drives are seated correctly For instructions see Installing a hard drive on page 60 You are having problems with a SATA drive m For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the drive Make sure that the power cable and SATA cables are attached securely to the drive cage If the drive is not detected try a different SATA port Try swapping SATA cables between drives to determine if the cable is defective Try listening to the drive to determine if the drive is spinning up If not the drive may be defective The master boot record is corrupted m Ina Windows network oper
73. es boot sequence from the available devices A device enclosed in parenthesis has been disabled BIOS menu Security BIOS submenu Hard Disk Drive Removable Drive ATAPI CDROM Drives Setting nth Boot Device 1st Drive nth Drive 1st Drive nth Drive 1st Drive nth Drive Administrator Password is Installed Not installed Value Varies Specifies boot sequence from the available devices A device enclosed in parenthesis has been disabled Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices 157 158 BIOS menu BIOS submenu Setting Value User Password is Installed Not installed Set Admin Password Set or clear Admin password Set User Password Set or clear User password User Access Level No Access View Only Limited Full Access Clear User Password Fixed disk boot sector Disabled protection Enabled Password On Boot Disabled Enabled Secure Mode Timer 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes Secure Mode Hot Key Z Ctrl Alt L Secure Mode Boot Disabled Enabled Diskette Write Protect Disable
74. es redundant in the 1 1 power supply configuration Caution System fans are not hot swappable Before removing or replacing a fan you must first turn off the server and all peripheral devices A attached to the server and remove the AC power cord s from the power supply or wall outlet System fans System fans are monitored by the Gateway Server Manager GSM the mini Baseboard Management Controller BMC and the Intel Management Module IMM All three reporting entities use a different numbering system to flag individual fans for attention Individual system fan module fan numbers are indicated on the top of the processor air duct The first number in the pair is for the fan closest to the front of the server duct number Event Log Log 1A 1A 1B 40 1B 1B 1C 41 2A 2A 1F 44 2B 2B 20 45 3A 3A 21 46 3B 3B 22 47 4A 4A 1D 42 4B 4B 1E 43 none PCI Fan 23 48 76 To replace a fan in the fan module 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Follow the instructions in Removing the processor air duct on page 45 4 Trace the cable from the failed fan to the connector on the fan distribution board then disconnect the cable 5 Lift the fan from the fan module in the chassis 6 Insert
75. essor air duct on page 45 Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Remove the memory modules by following the instructions in Installing memory on page 66 Remove the fan module by following the instructions in Replacing fans and fan modules on page 76 Remove the heat sinks and processors by following the instructions in Installing a processor on page 82 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 9 Remove the 7 screws that secure the system board to the server Screw Screw www gateway com 103 10 Slide the system board toward the front of the server If the board is difficult to move push on the back I O port panel for added leverage 11 Lift the board away from the case 104 www gateway com 12 Insert the new system board into the case then slide the board toward the back of the case so the board is held under the system board guides 13 Replace the seven system board screws you removed in Step 9 14 Follow the instructions in Installing memory on page 66 15 Follow the instructions in Installing a processor on page 82 16 Follow the instructions in Replacing fans and fan modules on page 76 17 Reinstall the PCI riser assembly by following the instructions in Removing and insta
76. ff Off G G Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 04 Off G Off Off Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Off G Off G Initialize the interrupt controller in hardware generally PIC and interrupt vector table 06 Off G G Off Do R W test to CH 2 count reg Initialize CH O as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBlock 08 G Off Off Off Initialize the CPU The BAT test is being done on KBC The keyboard controller command byte is being programmed after Auto detection of KB MS using AMI KB 5 Co R R Off Off Early CPU Init Start Disable Cache Init Local APIC C1 R R Off G Set up boot strap processor information C2 R R G Off Set up boot strap processor for POST C5 R O Off G Enumerate and set up application processors C6 R O Off Re enable cache for boot strap processor C7 R O G Early CPU Init Exit 0A
77. g 11 mSec 1 2 sine Unpackaged Trapezoidal 25 g velocity change 136 inches sec 2 40 Ibs to gt 80 Ibs Packaged Non palletized free fall in height 24 inches 40 lbs to gt 80 Ibs 5 Hz to 500 Hz 2 20 g RMS random Tested to 15 kV except I O port 8kV per Intel Environmental test specification 2322 BTU hour Based on 520W maximum power 78 power subsystem efficiency and 98 power factory correction loss Electronic specifications Memory map Address Range hex 0 to O7FFFFh OA0000h to OBFFFFh 0C0000h and ODFFFFh OE0000h to OFFFFFh OE0000h to OEFFFFh FC000000h to FFFFFFFFh Interrupts Amount 640 KB 128 KB 128 KB 128 KB 2 MB 64 MB Function DOS region base system memory Video or SMM memory Expansion card BIOS and buffer area System BIOS Extended system BIOS PCI memory space The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the ICHS R I O controller I O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board A Simply disabling the drive by co
78. g the server case on page 44 al Reconnect the power cords and turn on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 42 00 Place the jumper back onto pins C1 C2 9 Follow the instructions in Closing the server case on page 44 Resetting BIOS passwords To reset BIOS passwords you must either reset and clear all BIOS settings or use the Clear Password jumper To reset all BIOS settings follow the instructions in Resetting the BIOS on page 113 114 To clear the BIOS password s 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 3 Remove the jumper across pins A1 A2 then place the jumper across pins A2 A3 4 Foll
79. ght to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation A
80. gn on message CPU information setup key message and any OEM specific information Initialize different devices through DIM See DIM code checkpoints on page 134 for more information Initialize DMAC 1 and DMAC 2 Initialize RTC date time Test for total memory installed in the system Also check for DEL or ESC keys to limit memory test Display total memory in the system Mid POST initialization of chipset registers Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 129 Check point 52 60 75 78 7A 7C 84 85 87 8C 8D 8E 90 AO Al A2 A4 A7 A8 A9 AA 130 Diagnostic LED decoder G Green R Red O 0range Off Off Q O O O D D D O o Q DDD D R OO OD D9 DMD O D DVO Off Off Off Off Off Off G D O D D Off Off Off Off Off R Off D DDO Off Off Off Off Off Off Off Off Description Update CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Initialize NUM LOCK status and programs the KBD typematic rate Initialize Int 13 and prepare for IPL detection Initialize IPL devices controlled by BIOS and option ROMs Initialize remaini
81. hard drive bay 1 oa fF ON 52 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged Follow the instructions in Opening the server case on page 42 Unlock the bezel if necessary and remove it by pulling it from the chassis Remove the center hot swap hard drive carrier from the server xxxRemove the rails from the diskette drive conversion kit carrier by removing the four screws that secure the rails to the carrier 6 Slide the diskette drive into the drive carrier The back of the drive should go into the carrier first with the bottom of the drive drivelight down facing down 7 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit 8 Reattach the rails to the sides of the carrier with the four screws you previously removed 53 9 Open the connector on the back of the diskette drive by pulling up on the connector cover 10 Insert one end of the 26 pin diskette drive flat flex cable into the connector then push down on the connector cover to lock it into place 11 Install
82. he Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telepho
83. he chassis front or back whichever is applicable Handle Locking lever Power supply LED 4 Pull the power supply module straight out of the server with the handle 5 Insert the new power supply module into the server with the green locking lever to the left until it locks into place then fold the handle flat 6 Reconnect the AC power cord for the new power supply module 7 If you added a redundant power supply module see Updating the FRU SDR on page 37 89 Replacing the power distribution board gt To replace the power distribution board 90 1 95 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 42 Follow the instructions in Removing the power supply air duct on page 49 Remove the power supply modules by following the instructions in Replacing a power supply module on page 88 Disconnect the main power CPU power and power signal cables from the system board See System board on page 6 for the location of the connectors on the system board Disconnect the PCI fan from the power distribution board Disconnect the power cables from the power distribution board and the hot swap backplane Disconnect the drive cables and drive power cables from the backplane
84. he rocessor then lift the P p processor out of the socket 8 If you are installing a second processor in your server follow the instructions in Removing the processor air dam on page 46 to remove the processor air dam in the processor air duct Caution If you add a second processor to your server you must remove the processor air dam or the processor may overheat causing possible A data loss and damage to the processor 9 Before inserting the processor into the socket make sure that m The processor release lever is open all the way 135 from the closed position m The triangular arrow on the corner of the processor aligns with the triangular icon on the corner of the processor socket 10 Install the new processor into the processor socket then press the processor locking lever down until it lays flat against the processor socket 84 11 Place the heat sink over the processor lining up the four captive screws with the four posts surrounding the processor Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you unpack the heat sink so you do A not damage the TIM D Y gt 12 Loosely screw in the captive screws on the corners of the heat sink gently tightening diagonal screws screw in one screw then the screw located diagonally to the first screw Do not fully tighten one screw before tightening another 13 Gradually a
85. hen press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 108 When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Security gives you access to settings related to system access passwords For more information see Server security on page 29 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Boot gives you access to information and settings for startup features and startup sequences Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette To update the BIOS 1 Print the appendix for BIOS Settings on page 149 2 Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Downloa
86. in the middle of the backplane dr os al JUNO DOB Amia mja mja MW re TT e Le L a J gt Y Y Y _ a a y y Y O 93 94 11 12 13 14 15 Slide the backplane to the left until it stops Holding the backplane by the edges only lift it from the chassis Caution Pressing or pulling on any components on the backplane could result i in damage to the backplane Place the backplane in a static free bag to store it for future use Holding the new backplane by the edges only align it with the stand offs on the chassis then place it on the stand offs and slide it to the right until it stops Caution Pressing or pulling on any components on the backplane could result in damage to the backplane Caution Make sure you do not pinch bind or damage any cables as you install i the backplane Tighten the blue captive thumbscrew in the center of the backplane Reconnect all cables to the backplane Follow the instructions in Closing the server case on page 44 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays you remo
87. is to plug the server directly into a wall outlet bypassing the surge protector or UPS Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply module cage cable is connected correctly to the system board When you turn on the server it makes several short beeps The short beeps indicate the server has encountered some type of error See Beep codes on page 124 Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly m Set the Retest Processor option in the BIOS Setup utility to Yes m If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation 139 140 www gateway com Appendix A Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change System specifications 142 Case size Weight Fans Ports Drives standard Card sizes Power supply Operating systems Certifications 27 48 x 16 93 x 1 70 inches 69 8 x 43 0 x 4 33 cm without handles
88. lace the PCI riser assembly 6 Follow the instructions in Closing the server case on page 44 then reconnect the power cord 7 Create a DOS bootable USB Disk on key device or DOS bootable CD 8 Download the BMC update file from support gateway com 9 Follow the instructions included with the update file 10 Turn off the server then disconnect the power cord s and wait for the Standby power LED to turn off 11 Follow the instructions in Opening the server case on page 42 36 www gateway com 12 Remove the PCI riser assembly 13 Move the shorting block on the Boot Block jumper J1B1 back to pins 2 3 14 Replace the PCI riser assembly 15 Follow the instructions in Closing the server case on page 44 Updating the FRU SDR The FRU SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC This includes adding a redundant power supply module adding redundant hot swap fans or adding an Intel Management Module IMM The FRU SDR must also be updated whenever you update the BIOS Each time you update the FRU SDR we recommend that you check support gateway com for the most current version of the utility If a newer version is available than the one included on the SCCD download the newer version and use it instead of the SCCD in the following procedure To update the FRU SDR 1 2 5 6 Boot your server to DOS using a DOS bootable diskette CD
89. le will open 9 Configure the RAID options then exit the RAID BIOS console 10 Reboot the server Integrated Mirroring configuration The following must be considered when configuring the onboard SCSI RAID solution for Integrated Mirroring The BIOS based CU lets you create one mirrored volume per Fusion MPT controller m Disks in an IM volume must be non removable single LUN disks that support 512 byte sectors wide synchronous transfers Qtag d I Os and a unit serial number The disks must support SMART and they must be minimally compliant with the SCSI 2 standard m Disks of different size are allowed in mirrored volumes but the smallest disk determines the logical size of each disk in the volume m The excess space of larger member disks is not used To configure the onboard SCSI RAID solution for Integrated Mirroring 1 Open the BIOS Setup utility as described in the previous procedure 2 On the Main menu screen use the arrow keys to select an adapter then press ENTER The Adapter Properties screen opens 3 Use the arrow keys to select RAID Properties then press ENTER The RAID Properties screen opens 4 To configure a two disk mirrored volume with an optional hot spare disk a In the RAID Properties screen use the arrow keys to select the primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the Array Disk column for this disk then use the and keys
90. ll other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 174 Index Numerics 5 25 inch drive installing 58 location 2 A accessories safety precautions 169 ACPI runtime checkpoints 134 add in card see card adding see installing additional beep codes 126 administrator password 29 Advanced menu BIOS Setup utility 108 B backplane 7 installing 93 SCSI 7 baseboard management controller 35 battery location 6 replacing 95 troubleshooting 124 beep codes 124 additional 126 IMM 126 bezel installing 17 BIOS recovering 110 resetting 113 resetting passwords 114 rolling 109 settings 149 troubleshooting 135 BIOS Setup utility 107 menus 108 150 navigating through 108 opening 108 passwords 29 114 recording configuration 28 settings 150 submenus 162 163 164 troubleshooting 135 BMC 35 Boot menu BIOS Setup utility 108 bootblock initialization code checkpoints diagnostic LEDs 131 bootblock recovery code checkpoints diagnostic LEDs 132 C card installing 69 slot location 4 6 69 troubleshooting 135 case closing 44 opening 42 CD System Companion 38 CD drive installing 58 location 2 troubleshooting 135 checkpoints ACPI runtime 134 bootblock initialization code 131 bootblock recovery code 132 DIM code 134 POST code 128 cleaning case 26 keyboard 27 screen 27 tape drive 27 closing case 44 CMOS
91. ller will run in single channel mode DIMM banks must be populated using the following guidelines m DIMM banks must be populated in order starting with Bank 1 m Dual rank double row DIMMs must be populated before single rank DIMMs m A maximum of four DIMMs can be populated when all four DIMMs are dual rank double row DIMMs 1 L D D Dj D D D Mi Mi MJ Mi My M Mi Mi MJ Mi My M 31 37 2 2 17 17 1 AJ BIA BPA B MCH IEA Bank 3 Bank 2 Bank 1 Supported DDR2 400 DIMM populations Bank 1 DIMMs 1A and 1B Bank 2 DIMMs 2A and 2B Bank 3 DIMMs 3A and 3B Single row Single row Single row Single row Single row Empty Single row Empty Empty Double row Double row Empty Double row Empty Empty Double row Single row Empty Double row Single row Single row Memory online sparing The chipset on the system board in your Gateway server supports memory online sparing which can provide a way to prevent data loss in case of DIMM failure Memory online sparing is configured in the BIOS Using memory online sparing one DIMM per channel selectable in the BIOS setup utility is used as a memory spare the spare DIMM must be equal to or larger than the largest DIMM in that channel If a DIMM begins to fail the contents of the failing DIMM is copied to the spare DIMM in that channel When all of the data is copied the pri
92. lling the PCI riser assembly on page 69 18 Follow the instructions in Closing the server case on page 44 19 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens www gateway com 105 20 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility 21 If your server does not start after installing the new system board contact Gateway Customer Care For more information see Getting Help on page 8 106 Chapter 5 Using the BIOS Setup Utility a Opening the BIOS Setup utility m Updating the BIOS m Resetting the BIOS settings to their factory defaults m Resetting the BIOS passwords 107 Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect the A performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of this guide s appendix for BIOS Settings on page 149 To open the BIOS Setup utility 1 Restart your server t
93. mary DIMM is automatically removed from service Since one DIMM per channel is always 67 maintained as a spare only 75 of the installed memory is usable For example if six 1 GB DIMMs are installed only four are actively used the other two are used as spares so the maximum usable memory in this example is 4 GB In case of DIMM failure a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module To install or replace memory 68 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 42 Pull the plastic tabs away from the sides of the memory module slot If you are replacing a memory module lift the old module out of the slot Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically Follow the instructions in Closing the server case on page 44 Turn on the server and open the BIOS setup utility Verify the System Memory listed in the Main menu When you exit the BIOS setup utility make sure that the operating system completely loads If you receive an error see Memory on page 137 Follow the instructions in
94. may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the A product Telecommunications per FCC part 68 applicable to products fitted with USA modems 170 Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details T
95. n If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability m Clean the drive monthly with the cleaning cartridge included with the drive m Remove the tape from the drive whenever the drive is not in use 27 Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for
96. nd equally tighten each captive screw until each is firmly tightened Do not over tighten the screws 14 Follow the instructions in Installing the processor air duct on page 48 15 Follow the instructions in Closing the server case on page 44 85 Installing an Intel Management Module IMM The optional Intel Management Module IMM provides enhanced levels of server functionality over the standard baseboard management controller BMC Several additional features become available with the IMM installed including memory mirroring and sparing redundant hot swap chassis fans and the local control panel LCP gt To install an Intel Management Module IMM 86 1 If Gateway Server Manager GSM software is installed in your server uninstall it prior to installing the IMM module 2 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 42 4 Remove the riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 5 Install the nylon standoff into the corner hole in the IMM module board which corresponds to one of the holes in the system board see the illustration on page 87 Important The snap fit end of the standoff goes into the hole in the IMM module
97. ne Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway 9415 Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the A product Canada Industry Canada IC Unintentional emitter per ICE
98. nfiguring the BIOS option does not make the interrupt available ISA Interrupt IRQO IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 Description Timer counter HPET 0 in legacy replacement Mode In APIC mode cascade from 8259 controller 1 Keyboard controller Slave controller INTR output In APIC mode Timer counter HPET 0 Serial port A Serial port B Parallel port not implemented 145 ISA Interrupt IRQ6 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 PIRQA PIRQB PIRQC PIRQD PIRQE PIRQF PIRQG PIRQH Ser IRQ PCl interrupt routing PClinterrupt routing in PIC mode Description Diskette controller Real time clock HPET 1 in legacy replacement mode Generic Option for SCI Generic Option for SCI HPET 2 option for SCSI TCO Mouse controller System interrupt FERR Primary ATA legacy mode Secondary ATA legacy mode USB 2 0 controller 1 and 4 Video USB 2 0 controller 3 Native IDE SATA USB 2 0 controller 2 Option for SCI TCO HPET 0 1 2 Option for SCI TCO HPET 0 1 2 Option for SCI TCO HPET 0 1 2 USB 2 0 EHCI controller 1 Option for SCI TCO HPET 0 1 2 SIO3 Device Interrupt A Interrupt B Interrupt C Interrupt D Video ICH5R_PIRQB IDE RAID ICH5R_PIRQC SIO ICH5R_SIRIRQ Legacy IDE ICH5R_IRQ14 146 Device Legacy IDE Intel 82546GB 1 Intel 82546GB 2 SCSI Controller 1 SCSI Controller 2 FH Riser LP Riser Interrupt A Interrupt B ICH5R_IRQ15 P64A_IRQ6 P64A_IRQ7 P64
99. ng option ROMs Generate and write contents of ESCD in NVRam Log errors encountered during POST Display error to the user and gets the user response to error Execute BIOS setup if needed requested Late POST initialization of chipset registers Build ACPI tables if ACPI is supported Program the peripheral parameters Enable disable NMI as selected Late POST initialization of system management interrupt Check boot password if installed Clean up work needed before booting to operating system Take care of runtime image preparation for different BIOS modules Fill the free area in FOOOh segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed Initialize runtime language module Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs Prepare CPU for operating system boot including final MTRR values Wait for user input at config display if needed Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module Check point AB AC B1 00 61 70 Diagnostic LED decoder Description G Green R Red O 0range O Off O G Prepare BBS in Int 19 boot O G R Off End of POST initialization of chipset registers R Off R O Save system context for ACPI Off Off Off Off Pass control to OS Loader typically INT19h OEM POST Error
100. ng the server case on page 42 45 3 Lift the processor air duct from the chassis Removing the processor air dam If you are adding a second processor to a single processor system you need to remove the air dam located on the underside of the processor air duct Caution If you add a second processor to your server you must remove the processor air dam or the processor may overheat causing possible A data loss and damage to the processor To remove the processor air dam 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 3 Follow the instructions in Removing the processor air duct on page 45 46 4 Turn the processor air duct over then remove the air dam from the underside of the air duct Important This procedure requires that the air dam be broken off the air duct After this is done the air duct is no longer suitable for use with only I a single processor installed 5 Follow the instructions in Installing the processor air duct on page 48 6 Follow the instructions in Closing the server case on page 44 47 Installing the processor air duct To install the processor air duct 1 Place the processor air duct over the processor sockets The front edge of the air
101. nguage Set sensor refresh interval Password setup Remote access control 33 Identifying your server While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a blue LED that you can turn on to help you locate the correct server For the System ID indicator to turn on the server does not need to be turned on but it does need to be plugged in Important If your server has an Intel IMM module installed the system ID LED will turn on or off when the System ID button is pressed If no IMM A Module is installed the system ID LED will blink when the System ID button is pressed To turn on the System ID indicator 1 Press the System ID button The two blue System ID LED indicators turn on System ID button System ID indicator bl System ID indicator back 2 To turn off the indicator press the System ID button 34 www gateway com Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the information provided depends on the option selected Managing non volatile storage for the system event log and sensor data records Interfacing with the emergency management port to send alerts and interact with remote management s
102. nician or contact Gateway Customer Care 39 Preparing to install components Selecting a place to work Work on your server in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Tips amp Tricks Blue latches thumbscrews or connectors indicate tool less components y Green latches and connectors indicate hot swappable components Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 8 40 Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning To avoid exposure to dangerous electrical voltages and moving parts turn
103. ns Your server comes equipped with an onboard chipset SCSI RAID solution which supports RAID levels O striping and 1 mirroring The onboard RAID solutions can be enabled in the BIOS page 154 and configured by launching the appropriate RAID BIOS console during the boot process Level Description and use Pros Cons Number Fault of drives Tolerant Data divided into blocks and High data No fault tolerance One or No distributed sequentially pure throughput for Dataislostifadrive two striping Use for non critical data large files fails that requires high performance Data duplicated on another disk 100 percent More disk space Two Yes mirroring Use for data required Reduces read intensive fault tolerant redundancy usable disk space systems providing fault to the size of the tolerance smallest drive Reduced performance during rebuilds Configuring the onboard SCSI RAID solution To launch the SCSI RAID BIOS console 62 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens From the Main BIOS menu select the Advanced menu Select the PCI Configuration sub menu For the Onboard SCSI option click Enabled Exit the BIOS Setup utility NO 0d y Restart your server During the boot process you will see the following message Press lt Ctrl gt lt C gt for BIOS Console 8 Press and hold the CTRL key then press the C key The RAID BIOS conso
104. o this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment 171 172 Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those
105. onnect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that The monitor is not positioned too close to another monitor electric fan or fluorescent light You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power 138 You press the power button but the server does not turn on If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 137 If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this
106. opulated on this system board PCI device slot PCI riser assembly featuring One full length full height 64 bit PCI riser PCI PCI X or PCI Express which supports one card One low profile LP 64 bit PCI X riser up to 66 MHz which supports one card VGA On board ATI Rage XL 8 MB SDRAM Up to 1600 x 1200 2D and 3D LAN Intel 82546GB controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Full duplex support SCSI LSI 53C1030 controller Dual channel Ultra320 SCSI channels with integrated RAID 0 1 support Accessible at back panel ACPI ACPI compliance Supports SO Si S4 S5 143 Environmental specifications 144 Variable Temperature Humidity Acoustic noise Shock Vibration Electrostatic discharge ESD System cooling requirement in BTU Hr The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Requirements Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Nonoperating 90 relative noncondensing at 95 F 35 C Sound Pressure 55 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 7 0 BA in an idle state at typical office ambient temperature 73 4 3 6 F Operating 2 0
107. or USB disk on key Put the System Companion CD in the CD drive and change directories to the CD drive to access it When the System Companion CD menu opens select the FRU SDR utility Select one of the following options if in doubt choose the second option and update both Update just the SDR repository Select this option when sensor information needs to be changed for example if the CPU is upgraded to a higher speed or if memory is replaced OR Update the FRUs and the SDR repository and mBMC TBLs if the IMM module is not present Select this option if have installed additional hardware for example a redundant power supply or system fans or additional memory When you are asked if you have an optional cooling kit installed type Y if your system has redundant fans installed or N if you system has only the basic fans installed Exit the utility remove the System Companion CD and reboot your server 37 Using your System Companion CD You can use your System Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your System Companion CD 38 Chapter 4 Installing Components z Opening and closing the server case m Installing and replacing major components You must open your server case to install components If you are not comfortable with these procedures get help from a computer service tech
108. ou close the case and reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Customer Care For more information see Telephone support on page 118 Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Diskette drive 0 seek to track 0 failed m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 137 Hard disk controller failure m Make sure that the hard drive cable is connected securely m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller
109. ow the instructions in Closing the server case on page 44 al Reconnect the power cords and turn on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 42 00 Place the jumper back onto pins A1 A2 9 Follow the instructions in Closing the server case on page 44 115 116 www gateway com Chapter 6 Troubleshooting o m Getting telephone support and training m Interpreting error messages and codes m Troubleshooting If the suggestions in this chapter do not correct the problem see Telephone support on page 118 for more information about how to get help 117 Telephone support Before calling Gateway Customer Care 118 If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s doc
110. r will not start m If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For instructions see your operating system s documentation Important m To replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 109 If you install two processors onto the system board the processors must be the same speeds revision core voltage and bus speed 2 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 42 4 Follow the instructions in Removing the processor air duct on page 45 82 5 Loosen the four captive screws one on each corner of the heatsink a jas CEFE gt 6 Remove the heat sink If the heatsink sticks to the processor rotate the heatsink slightly to loosen it Caution The heat sink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when you remove the heat A sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged 7 Rotate the processor release lever a full 135 to release t
111. redundant hot swappable power supplies If one of the two power supplies fails the other power supply supports the server while you replace the failed power supply You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply If your server is only equipped with a single power supply the server must be turned off and the AC power cord removed before replacing it Caution The power supplies in this server contain no user serviceable parts Only a qualified computer technician should service the power A supplies Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords To replace a power supply module 88 1 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply will be orange 2 If your server has only one power supply module installed disconnect the AC power cord before continuing OR If your server has two power supply modules installed you do not need to turn off the power to the server before continuing 3 Fold out the handle and push the green locking lever to the right to release the power supply module from t
112. restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button with a straightened paper clip to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if O The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician 123 Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies m Remove the top panel by following the instructions in Opening the server case on page 42 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot your server problem if O The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug
113. rial number The disks must support SMART and they must be minimally compliant with the SCSI 2 standard Disks of different size are allowed in IS volumes but the smallest disk determines the logical size of each disk in the volume The excess space of larger member disks is not used Usable disk space for each IS member disk is adjusted down to leave room for Meta data Usable disk space may be further reduced to maximize the ability to interchange disks in the same size classification The supported stripe size is 64 Kb gt To configure the onboard SCSI RAID solution for Integrated Striping 64 1 2 Open the BIOS Setup utility as described in the previous procedure On the Main menu screen use the arrow keys to select an adapter then press ENTER The Adapter Properties screen opens Use the arrow keys to select RAID Properties then press ENTER The RAID Properties screen opens 4 Use the arrow keys to select the first disk for the IS volume use the arrow keys to move to the Array Disk column for this disk then use the and keys to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the striped volume is created You can then deselect that disk or erase the disk and continue Repeat the previous step to select as many as two more disks for the striped volume If partitions are defined on the selected
114. rn off the server then unplug the power cord s and all other cables connected to the server Caution The CD or DVD drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power A cord is unplugged Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions in Opening the server case on page 42 Disconnect the 44 pin CD drive cable from the system board See System board on page 6 for the location of the connectors on the system board 5 Disconnect the data and power cables from the interposer board 6 Push in on the blue lever at the back of the drive carrier to release the drive carrier from the drive bay then slide the drive carrier out through the front of the server 7 Press down on the side of the drive carrier to release the drive from the carrier Interposer board CD or DVD drive Drive carrier 8 Disconnect the 44 pin CD drive cable from the back of the interposer board 9 pull up on the top of the connector on the back of the CD or DVD drive and remove the flat flex cable 10 Remove the four screws securing the rails to the carrier then remove the rails 57 11 12 13 14 15 Remove the two screws securing the interposer board to the back of the CD or DVD drive then remove the interposer board Follow the instructions in Installing a CD or DVD drive on page 58 OR Install a
115. ront of the server facing you lift the server and insert it into the cabinet from the front then position the disk guides so they fit in the cabinet rails Your server may be different than the server shown in the example 9 Install a nut bar or mounting nuts on the front cabinet posts Nut bar or mounting nuts 10 Push the server toward the back of the cabinet until the front of the server rails touch the front cabinet posts then secure with two screws through each server rail OR Follow the instructions in Installing the bezel on page 17 to attach both handles and secure the server into the cabinet Warning You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails If the D server is not supported damage to the server or injury may result 16 www gateway com Installing the bezel Important The bezel is held in place by the server handles If you are not A installing the bezel you do not need to install the handles To install the bezel 1 with the server pulled out from the cabinet align the holes in the handle with the holes in the front side of the server 2 Attach the handles to the sides of the server with two mounting screws on each side Your server may be different than the servers shown in the examples Mounting screw Mounting screw 3 Push the server with the handles attached into the cabinet to determine which
116. s m Press the power and reset buttons on the front of the server m Move the Clear BIOS jumper on the system board To reset the BIOS using the power and reset buttons 1 Print the appendix for BIOS Settings in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record any custom BIOS settings on your printout 4 Press the reset button and hold it down for four seconds or more then press the power button while continuing to hold down the reset button 5 Release both buttons at the same time The BIOS is reset gt To reset the BIOS using the system board jumper 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 113 3 Remove the jumper across pins C1 C2 then place the jumper across pins C2 C3 4 Follow the instructions in Closin
117. s from the wall outlets before cleaning the system Warning This unit has two power supplies To remove power from all internal D circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities 169 Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that
118. see Configuring your onboard RAID solutions on page 62 For information on a specific RAID console for an add in RAID solution see the documentation on that hardware which came with your server Chapter 3 Maintaining Your Server z m Caring for your server m Recording the BIOS configuration m Managing your server and network 25 Caring for your server To extend the life of your server m Be careful not to bump or drop your server m When transporting your server we recommend that you put it in the original packaging materials m Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers m Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty m Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat e Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include A soft lint fr
119. setting up hardware 10 operating system 24 safety precautions 10 26 168 Setup utility see BIOS Setup utility slots memory 6 specifications 142 148 electronic 145 environmental 144 system 142 system board 143 standard control panel 2 starting server 20 static electricity 41 status indicator 21 supervisor password see administrator password support telephone 8 surge protector 11 system 142 administration 29 control 29 ID indicator 2 4 34 interrupts 145 management 29 security 29 specifications 142 startup 20 system board components 6 connectors 6 installing 102 180 replacing 102 specifications 143 system board LEDs 126 System Companion CD 8 38 system configuration protecting with passwords 29 system recovery recording BIOS configuration 28 T tape drive cleaning 27 location 2 technical support Customer Care 118 resources 118 tips before contacting 118 telephone support 8 118 training CD 119 Gateway Learning Libraries 119 troubleshooting add in card 135 battery 124 beep codes 124 BIOS 135 card 135 CD drive 135 diagnostic LEDs 127 error messages 121 expansion card 135 general guidelines 123 general safety guidelines 120 hard drive 136 Internet connection 137 keyboard 137 LED information 126 master boot record 137 memory 137 monitor 137 power 138 power source problems 11 processor 139 safety guidelines 120 SCSI drive 136 technical support 118 telephone s
120. slim line drive bay filler panel into the empty bay Reinstall the bezel if required by snapping it into place on the front of the chassis Follow the instructions in Closing the server case on page 44 Reconnect all power cords and peripheral device cables then turn on the server Installing a CD or DVD drive To install a CD or DVD drive 1 95 58 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Caution The CD or DVD drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power A cord is unplugged Follow the instructions in Opening the server case on page 42 Unlock the bezel if necessary and remove it by pulling it from the chassis Remove the CD DVD drive carrier by pressing the blue lever at the back of the carrier and pushing the carrier out the front of the server 5 Place the CD or DVD drive in the drive carrier included with your server by aligning the two holes in the left side of the drive with the two alignment pins in the carrier then lowering the right side of the drive into the carrier until it clicks into place Interposer board Screws CD or DVD drive Drive carrier 6 Align the connector on the interposer board with the connector on the back of the CD or DVD drive then
121. system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 149 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout 28 System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway Server Manager you can run system management tasks which are triggered by certain events or conditions Printed documentation comes with the Gateway Server Manager CD You can find additional documentation in the program s online help Server security Locking the server To lock the server 1 Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 17 2 Insert the key into the lock and rotate it 1 4 turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prevent unauthorized access to the BIOS Setup utility gt To set th
122. the replacement fan into the fan module Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis The fan cable should exit the fan mudule A toward the back of the chassis 7 Connect the fan cable to the connector on the fan distribution board 8 Follow the instructions in Installing the processor air duct on page 48 9 Follow the instructions in Closing the server case on page 44 Caution System fans are not hot swappable Before removing or replacing a fan you must first turn off the server and all peripheral devices A attached to the server and remove the AC power cord s from the power supply or wall outlet To replace the system PCI fan 1 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 42 9 Disconnect the fan cable from the connector on the power distribution board 4 Lift the failed fan from the fan bracket 5 Insert the replacement fan into the fan bracket 78 Important Make sure the arrow on top of the fan indicating airflow points to the back of the chassis The fan cable should exit the fan mudule toward A the back of the chassis 6 Connect the fan cable to the connector on the power distribution board 7
123. tion Memory size error m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 137 System Event Log Full m Clear the event log To clear or view the event log restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Select the Server menu then select the Event Log Configuration menu Troubleshooting First steps Try these steps first before going to the following sections Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device If an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 118 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server
124. tive about a non tutorial technical support question Get information about available systems pricing orders billing statements warranty service or other non technical issues Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Gateway Learning Libraries Service description A variety of courses and tutorials are available on CD Select from several easy to use learning libraries 877 485 1464 US option 6 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 2000 US 888 888 2037 Canada For more information www gateway com training 119 Safety guidelines While troubleshooting your server follow these safety guidelines 120 Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 41 After you complete any maintenance task where you have to open the server case make sure that y
125. u BIOS 2nd level Setting Value submenu IDE Configuration Mixed P ATA S ATA First ATA Channel P ATA M S S ATA M S Second ATA Channel S ATA M S None 162 BIOS submenu IDE Configuration Cont d BIOS 2nd level submenu IDE Device Configuration Setting Device Vendor Size LBA Mode Block Mode PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode PIO Mode Value Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed Auto CDROM ARMD Disabled Auto Disabled Auto Auto 0 BON 163 164 BIOS submenu BIOS submenu USB Configuration BIOS 2nd level submenu BIOS 2nd level submenu USB Mass Storage Device Configuration Setting DMA Mode S M A R T 32Bit Data Transfer Setting USB Mass Storage Reset Delay Device 1 Emulation Type Device n Value Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 5 Auto Disabled Enabled Disabled Enabled Value 10 Sec 20 Sec 30 Sec 40 Sec Only displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy Forced FDD Hard Disk CDROM Only displayed if a device is detected Includes a DevicelD string returned by the USB device BIOS submenu USB Configuration cont d BIOS
126. umentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting on page 123 Have your client ID serial number usually located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information How to reach 800 229 1103 charged to your credit card services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description Gateway s Get tutorial assistance for software issues fee based software tutorial service Gateway Talk to a Gateway Customer Care Customer Care Sales accounting and warranty representa
127. update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS Check point EO E9 EA EB 132 Diagnostic LED decoder G Green R Red O 0range R R R Off Description Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and data Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM Disable ATAPI hardware Jump back to checkpoint E9 Check Diagnostic LED decoder Description point G Green R Red O 0range EF O O O G Read error occurred on media Jump back to checkpoint EB FO R R R R Search for pre defined recovery file name in root directory F1 R R R O Recovery file not found F2 R R O R Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 R O Start reading the recovery file cluster by cluster F5 R O R O Disable L1 cache FA O R O R Check the validity of the recovery file configuration to the current configuration of the flash part FB O R O O Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size F4 R O R R The re
128. upport 118 video 137 turning off server 22 turning on server 20 U uninterruptible power supply UPS 11 updating the BIOS 109 UPS 11 USB ports 4 internal connector 6 location 2 4 user password 29 utilities BIOS Setup 107 V VGA port 4 W Web site Gateway 8 181 182 www gateway com A MAN 9415 USR GDE RO 03 05 8510522
129. ved them from in Step 4 For instructions see Installing a hard drive on page 60 Replace the bezel by snapping it into place on the front of the server Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer D Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery disposal To replace the battery 1 2 Print the appendix for BIOS Settings in this guide Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 41 Follow the instructions in Opening the server case on page 42 Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 95 96 7 10 11 12 13 14 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way CMOS battery adulutitatatatadatattilitititi
130. vices Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller IPL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices Description First ASL checkpoint Indicates that the system is running in ACPI mode System is running in APIC mode Entering sleep state S1 S2 S3 S4 or S5 Waking from sleep state S1 S2 S3 S4 or S5 BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For instructions see Replacing the CMOS battery on page 95 CD drive Your server does not recognize a CD or the CD drive m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 107 Reinstall the device driver For instructions see Using Your System Companion CD m Make sure that the drive is configured correctly by following the instructions in the drive s documentation m Turn off your server then remove the drive and push it in again to make sure the
131. wer supply between the power supplies if the second power supply is installed 2 Tighten the mounting screw to hold the power supply air duct in place Caution Make sure you do not pinch any cables under the air duct as you are reinstalling it Failure to do this could result in misalignment of A the duct and incorrect airflow in the server 3 Rearrange cables as they were prior to removal of the air duct 4 Follow the instructions in Closing the server case on page 44 50 Installing and removing drives Your server s basic configuration includes one CD or DVD drive and as many as three SCSI hot swap hard drives An optional diskette drive can also be added in place of the center hard drive As you prepare to install drives remember m Ifyou need to install a diskette drive and a CD or DVD drive is installed in the slim line drive bay you must install the diskette drive in a converted hard drive bay m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility 51 Installing a diskette in a converted hard drive bay If you need to install a slim line diskette drive into your server you must install the diskette drive in the center hard drive bay To install a diskette drive in a converted
132. wer supply air duct on page 49 4 Disconnect the fan cable from the connector on the power distribution board 5 Lift the fan from the power supply fan module assembly in the chassis 6 Insert the replacement fan into the power supply fan module assembly Important Make sure the arrows on top of the fans indicating airflow point to the back of the chassis The fan cable should exit the fan mudule A toward the back of the chassis 7 Connect the fan cable to the connector on the power distribution board 00 Follow the instructions in Installing the power supply air duct on page 50 9 Follow the instructions in Closing the server case on page 44 81 Installing a processor The server is compatible with Intel Xeon processors with an 800 MHz front side bus speed and a processor speed of 2 8 MHz or faster The server automatically detects the processors each time you turn on the server Whenever you install new processors you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 109 Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink allow them to cool D for several minutes Caution A heat sink must be installed on the processor Installing a processor i without a heat sink could damage the processor Important You must have a processor in the Processor 1 socket or your serve
133. y the BMC for field replaceable units FRUs Read BMC sensors Retrieve BIOS POST progress codes Issue IPMI commands to the BMC Obtain BIOS specific information from the BMC In addition to the above system software can also interact with the LCP to Write characters to the LCP Read characters from the LCP Navigation The following table shows the LCP menu options Configure the server Read the state of the LCP buttons Control the LCP buttons Change LCP menus Read information from the LCP microcontroller Update the LCP firmware Options Network LAN channel 1 to 3 IP address BMC Netmask Gateway address Enable LAN channel Inventory CPUs DIMMs Drives Power supplies System fans Server name Asset tab information Server GUID www gateway com Scroll up Scroll down Scroll left or to previous option Scroll right or to previous page Description Configure TCO NIC View system inventory View server name View asset tag View server GUID 31 32 Configure the server cont d Monitor the server Options BIOS revision BMC firmware revision Local Control Panel firmware revision HSC firmware revision HSC2 firmware revision POST progress codes Server health drill down to subsystem s at fault System event log CPU sensors CPU 1 to n Presence Over temperature On off line Chassis status Intrusion status Power supply 1 to n
134. ystems Fault resilient booting the extent depends on the option selected You should update the BMC firmware when Gateway Customer Care has instructed you to update it The initial firmware update after installing the IMM Module also requires a boot block update but subsequent firmware updates do not To update the BMC firmware without boot block update 1 2 3 4 Create a DOS bootable USB Disk on key device or a DOS bootable CD Download the BMC update file from support gateway com Follow the instructions included with the update file Turn off the server then disconnect the power cord s and wait for the Standby power LED to turn off To update the BMC firmware with boot block update 1 2 3 Follow the instructions in Preventing static electricity discharge on page 41 Make sure that you disconnect the power cord s and wait until the Standby power LED turns off Follow the instructions in Opening the server case on page 42 Caution If you do not disconnect the power cords when instructed to in this f procedure the BMC firmware will not update Remove the PCI riser assembly For instructions see Installing and removing PCI expansion cards on page 69 35 4 Move the shorting block from pins 2 3 to pins 1 2 on the Boot Block Update jumper J1B1 on the IMM module Important Jumper J1B1 is located on the IMM Module board v Jumper J1B1 on the IMM Module board 5 Rep

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