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Gateway 9210 User's Manual

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1. 1 Follow the instructions in Preventing static electricity discharge on page 29 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Place the server on a stable non skid surface 95 For more stability place the server on its side 4 If your case has a shipping thumbscrew installed on the back remove the screw then push the cover release latches away from each other Shipping thumbscrew 30 www gateway com 5 Swing the side panel away from the case H ET J VES i eas Closing the server case To close the server case 1 2 For more stability set the server on its side Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case Align the side panel s front tabs into the case notches then swing the side panel toward the case until the release latches snap into place Set the case upright Reconnect the power cord and all other cables www gateway com 31 Installing drives Your server s standard configuration includes one CD drive a 3 25 inch diskette drive and one SATA hard drive Your server also has one additional 5 25 inch external drive bay one additional 3 5 inch external drive bay and two additional internal drive bays 32 CD drive 5 25 inch drive bay 3 5 inch drive bay 3 5 inch diskette drive As you prepare to install drives rememb
2. E electrostatic discharge ESD 29 environmental specifications 82 error messages 67 eSupport 82 Exit menu BIOS Setup utility 58 expansion card see card 96 F fan module connectors 5 installing 54 Fields Replaceable Unit information 22 finding specifications 82 front panel connector 5 USB connector 5 front view 3 G Gateway Technical Support 64 Web site 6 Gateway Systems Manager 19 H hard drive indicator 3 installing 37 LED indicator 3 troubleshooting 73 hardware setting up 8 heat sink installing 45 help telephone support 64 l IDE connectors 5 drive configuration 32 indicators 3 11 installing add in card 43 battery 49 card 43 CD diskette drive module 33 drives 33 expansion card 43 fan 54 hard drive 37 heat sink 45 memory 41 PCI card 43 power supply 47 processor 45 SATA drive 37 SCSI drive 37 system board 51 Internet connection troubleshooting 74 intrusion switch connector location 5 J jacks see connections jumper changing settings 60 K keyboard cleaning 17 port 4 troubleshooting 74 L LAN alerts setting up 24 LAN jacks 4 LED indicators 3 line conditioners 9 M Main menu BIOS Setup utility 58 maintenance cleaning 16 cleaning case 16 cleaning keyboard 17 cleaning screen 17 Gateway Systems Manager 19 general guidelines 16 recording BIOS configuration 18 safety guidelines 16 master boot record 74 memory installing 41 troubleshooting 74 mes
3. A ji User Guide Gateway 9210 Server Contents 1 Checking Out Your Gateway Server 2 0 c eee eee eee 1 Unpacking 4 eben sued PY bee it ots Med he Pe eee Pee ee 2 FON ernest sanguine ghey ds Eau dua kei Wiis Aone ween ne he ida IS 3 PIK o he iets Rud teak ee AN O 4 SYSIOM DOOR amas at pe Gi A A wea laden eee hase 5 CONMECIOFS 2 Lewd ewan a edad phair de dee tee Pw ee 5 Getting Help ia tarta aras o Mears id 6 System Companion CD iy en a e Ea a eee eee 6 Gateway Web Site rain is aa E A AE kee eed Goa e 6 Telephone SUPPO irer ran eho miat ALARE EAE EAE eel E bbe wens 6 2 Setting Up Your Server 22 250 0205 22c 20s vee eee eee ee bee eee eee 7 Setting up the hardware 2 0 ccc eet 8 Protecting from power source problems 000 cece tees 9 Starting YOU SONO carro la ted ema s bows ad eu bane deed dh eae 11 Understanding the power on self test 0 2 00 eee eee 12 Turning off your Server ooo 13 Setting up the operating system 0 cee eee 13 3 Maintaining Your Server 22000 e eee ee eee 15 Caring for your Server ooo 16 Cleaning your Server occ 16 Preparing for system recovery 00 teens 18 Recording the BIOS configuration oooooccccoccoccor 18 System administration ooooococcoccnoor eee 19 Gateway Systems Manager 0 0 c cece eee eee 19 Server security 0 0 19 Using your System Companion CD 0 000 eee 20
4. CPU slot 32 bit PCI slot 64 bit PCI slots Chassis intrusion switch connector i a O dAGOO Ll li eka NS or tere aoe System System fan jumpers power connectors www gateway com Memory slots System fan power connectors Front panel USB connector Auxiliary power connector Main power connector Secondary IDE connector Primary IDE connector Diskette drive connector Battery SATA 1 and 2 connectors Front panel connector Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server System Companion CD Use the System Companion CD to access file utilities hardware drivers and documentation for your server and its components For more information see Using your System Companion CD on page 20 Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 64 Chapter 2 Setting Up Your Server m Use your server safely m Start and tur
5. Download the BIOS update from support gateway com Follow the instructions in the self extracting BIOS update file Restart your server then press F2 when the Gateway logo screen appears during startup Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility 59 Changing jumper settings You can change the J1D1 jumper settings on the system board to Recover the BIOS configuration Disable the BIOS Flash write protect Clear the current system password Clear the CMOS To change jumper settings 1 Print the appendix for BIOS Settings on page 83 2 Restart your server then press F2 when the Gateway logo screen appears during startup 3 Record any custom BIOS settings on your printout A Follow the instructions in Preventing static electricity discharge on page 29 5 Turn off the server then disconnect the power cord and all other cables connected to the server 6 Open the case For instructions see Opening the server case on page 30 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power A cord and all other cables before changing the jumper 7 Place a jumper across the indicated pins of jumper J1D1 as required for the BIOS function you want to perform see the following table 60 www gateway com Item 10 11 12 13 Function Mode Jumper Setting Configurati
6. UPS 10 unpacking server 2 updating BIOS 59 UPS 10 USB ports internal connector 5 location 4 utilities BIOS Setup 57 System Setup SSU 21 V VGA port 4 viewing Field Replaceable Unit information 22 Sensor Data Records 22 System Event Log 21 W Web site Gateway 6 99 100 www gateway com A MAN 9210 SYS GDE RO 03 04 8509806
7. m Gateway IP Address The IP address of the router for this server m Subnet Mask The IP address for the server s subnet The server uses this to decide if the alert destination is on the same subnet 23 7 8 Click Save to save the changes Click Close to return to the SSU main window Setting up LAN alerts To set up LAN alerts 24 1 95 Boot your server from the System Companion CD then select System Setup Utility from the menu The System Setup Utility starts In the SSU main window under Server Configuration double click LAN Setup Click to select the Enable LAN Alerts check box In the SNMP Community String box you can type an optional string for the community field in the Header section of the SNMP trap sent for an alert The string must be from 5 to 16 characters The default string is public In the IP Setup box click either m DHCP The IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog box are ignored m Static Assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog box If you chose Static IP Setup in the previous step complete the IP addressing boxes m Gateway MAC Address The physical address of the router for this server Host IP Address The IP address of this server m Gateway IP Address The IP address of the r
8. 15 kV per Intel environmental test specification Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your server 82 Appendix B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility 83 To view all BIOS settings 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select menus and submenus to display setting information BIOS menu BIOS submenu Advanced CPU Configuration IDE Configuration ATA Configuration Map PATA to Legacy ATA Config SATA Floppy Configuration 84 Setting Value System Time System Date Ratio CMOS Setting VID CMOS Setting L3 Cache Max CPUID Value Limit Hyper Threading Technology SATA Controller Enhanced Mode P ATA Channel Selection S ATA Ports Definition Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third
9. IDE Master Fourth IDE Master Hard Disk Write Protect IDE Detect Time Out Sec ATA PI 80Pin Cable Detection Floppy A BIOS menu BIOS submenu Advanced cont SuperlO Configuration ACPI Configuration Advanced ACPI Configuration Event Log Configuration USB Configuration PCI Configuration Boot Boot Settings Configuration Setting Value Onboard Floppy Controller Serial Port Address Serial Port2 Address ACPI Aware O S ACPI 2 0 Features ACPI APIC support AMI OEMB table Headless mode Remote Access ECC Event Logging PCI Error Logging USB Function Legacy USB Support Port 64 60 Emulation USB 2 0 Controller USB 2 0 Controller Mode USB Beep Message On Board Video On Board LAN1 LAN1 PXE On Board LAN2 Slot 1 Option ROM Slot 2 Option ROM Slot 3 Option ROM Slot 6 Option ROM Quick Boot Quiet Boot Add On ROM Display Mode Bootup Num Lock PS 2 Mouse Support POST Error Pause Hit lt F2 gt Message Display Extended Memory Test Scan User Flash Area 85 BIOS menu BIOS submenu Boot cont Boot Device Priority Hard Disk Drives Removable Drives CD DVD Drives Security Server System Management Serial Console Features Setting Value 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device 1st Drive 1st Drive 1st Drive Change Supervisor Password Change User Password Clear User Password Boot Sector Virus Protection Secure Mode Boot Diskette
10. OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen 17 Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration 18 1 Print the appendix for BIOS Settings on page 83 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout System administration Gateway Systems Manager Gateway Systems Manager 3 0 GSM lets you locally using the Server console and remotely using the Administrator console monitor the health and performance of your servers
11. Reinstall the device driver For instructions see Using your System Companion CD on page 20 m Turn off your server then make sure the drive cables are connected correctly For instructions see Installing a CD or diskette drive on page 33 Your CD drive tray does not open m Press a straightened paper clip wire into the CD drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Diskette drive The diskette drive is not recognized m Restart your server m Turn off your server then make sure that the drive cables are connected correctly For instructions see Installing a CD or diskette drive on page 33 The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your server m Turn off your server then remove the combination drive and push it in again to make sure the drive is seated correctly For instructions see Installing a CD or diskette drive on page 33 72 Expansion cards Your server does not recognize an expansion card m Restart your server m Make sure that you have installed the necessary software or driver For instructions see the card s documentation m Reseat the expansion card For instructions see Installing a PCI expansion card on page 43 Hard drive The hard drive cannot be accessed or you receive a General failur
12. Using the System Setup Utility 0 00 ee 21 Viewing System Event Log information 0 0 0 e eee eee 21 Viewing Sensor Data Records ooococccccccc eee 22 Viewing Field Replaceable Unit information 0 0 00 eee eee 22 Setting up remote ACCESS 1 eee 23 4 Installing Components 2 00 cee ees 27 Preparing to install components 0 00 tees 28 Selecting a place to work 0 0 0 c cette 28 Gathering the tools you need 0 cece tees 28 Getting Help hoz soma da emer SATs deen aa Pak Vad dasa nals 28 Preventing static electricity discharge cee tees 29 Opening the server case aiden eat acai a dam AEE ds oh A b ohad ane du dee bake de 30 Closing the server CaSe iris ri A e a 31 InStallingUTIVES restene rra rra A e woe Lube eed witha we 32 Installing a CD or diskette drive ooooooccoooocooooro 33 Installing a hard Anver oone nia A A A E A ANN e E E A DAN AE a etan 37 Installing memo rarose e REAT AAA tr ENEA 41 Installing a PCI expansion card sssusa uaaa 43 Replacing a processor ooococo eee ee 45 Replacing the power supply ooooocooocoo ete 47 Replacing the CMOS battery 0000s 49 Replacing the system board serosoa eene ee tte eee 51 Replacingthe tan aii kee bates eal nb Ae ated hag Gtee land ws Rate Ro ed Male adage 54 Using the BIOS Setup Utility anaana anaana eee 57 Opening the BIOS Setup utili
13. appropriate troubleshooting steps Consider using Gateway s Internet technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Technical Support For more information visit Gateway s Technical Support Web site at support gateway com Technical support Gateway offers a wide range of customer service technical support and information How to reach 877 485 1464 US services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description Gateway Talk to a Gateway Technical Support Technical Support Sales accounting and warranty representative TDD is also available at this number Get information about available systems pricing orders billing statements warranty service or other non technical issues 800 846 2000 US 888 888 2037 Canada 65 Safety guidelines While troubleshooting your server follow these safety guidelines 66 Never remove the side panel while your server is turned on and while the modem cable and the power cord is connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server For more information about prevent
14. down any error messages that you see then see Error messages on page 67 and Beep codes on page 70 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button Warning The power button on the server does not turn off server AC power To remove AC power from the server you must D unplug the AC power cord from the wall outlet or power source The power cord is considered the disconnect device to the main AC power 2 If your server did not turn off automatically press the power button OR Press the reset button to reset the server O Setting up the operating system If you ordered your server with the operating system already installed by Gateway it is completely installed and the basic settings are already configured See your operating system s documentation for instructions on configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions 13 14 www gateway com Chapter 3
15. improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 94 A accessories safety precautions 90 add in card see card adding see installing administrator password 19 Advanced menu BIOS Setup utility 58 alerts setting up LAN 24 Automated troubleshooting system 65 B back view 4 battery replacing 49 troubleshootin
16. leave the password field blank then press ENTER The password is removed Tips Tricks Passwords can also be cleared using jumpers on the system board For instructions see Changing jumper y settings on page 60 Using your System Companion CD 20 You can use your System Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your System Companion CD Using the System Setup Utility The System Setup Utility SSU lets you View the System Event Log SEL Mgr View Sensor Data Records SDR Mgr a m View Field Replaceable Unit information FRU Mgr m Set up the server to send alerts for platform events Set up the remote LAN access for the server for out of band OOB access through Gateway Server Manager Important The SSU does not work within a DOS window running j under an operating system such as Windows Viewing System Event Log information To view the System Event Log SEL information 1 Boot your server from the System Companion CD then select System Setup Utility from the menu The System Setup Utility starts 2 From the System Setup Utility SSU main window under Viewers double click SEL Manager The system events log is displayed 3 Double click SEL then click m Properties to view the SEL properties m Clear SEL to clear the SEL contents m Reload to refresh the SEL m Sort by to select
17. 0 9 Follow the instructions in Closing the server case on page 31 10 Turn on your server then press F2 when the Gateway logo screen appears during startup 11 Restore any BIOS settings that you wrote down in Step 3 12 Save all your settings and close the BIOS Setup utility Replacing the system board To replace the system board 1 2 N O 0 bb Y Print the appendix for BIOS Settings on page 83 Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout then close the BIOS utility Follow the instructions in Preventing static electricity discharge on page 29 Follow the instructions in Opening the server case on page 30 Remove the memory modules For instructions see Installing memory on page 41 Remove the PCI expansion cards For instructions see Installing a PCI expansion card on page 43 Remove the heat sink and processor For instructions see Replacing a processor on page 45 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Make sure that you disconnect the intrusion switch cable Intrusion switch connector Thumbscrew www gateway com 51 10 Remove the system board thumbscrew 11 Slide the system board toward the front of the case then lift it away
18. From the Administrator console you can monitor any server that has one of the two consoles installed You can monitor critical indicators such as m Hardware and software inventory and configuration changes m Computer health temperature voltage free memory and disk space m Selected system events specified by the administrator Printed documentation comes with the Gateway Systems Manager CD You can find additional documentation in the program s online help Server security Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set up an administrator password to prevent unauthorized access to the BIOS Setup utility For information about resetting BIOS passwords see Changing jumper settings on page 60 To set the BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Select the Security menu Select Administrator Password Type the password and press ENTER then type it again and press ENTER oF ON Save your changes and close the BIOS Setup utility 19 gt To remove a BIOS security password 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu then select the password to remove 95 Enter the current password then press ENTER 4 For the new password
19. Maintaining Your Server m Care for your server m Record the BIOS configuration m Manage your server and network 15 Caring for your server To extend the life of your server m Be careful not to bump or drop your server m When transporting your server we recommend that you put it in the original packaging materials m keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers m Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty m Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat e Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A CD drive cleaning kit Cleaning tips 16 Always turn off your server and other peripheral devic
20. SEL sort options 21 Viewing Sensor Data Records To view the Sensor Data Records SDR 1 2 Boot your server from the System Companion CD then select System Setup Utility from the menu The System Setup Utility starts In the SSU main window under Viewers double click SDR Manager SDR categories are displayed in the left window pane In the left window pane double click a category The category expands to show a list of SDRs for that category Double click an SDR Information for that SDR is displayed Viewing Field Replaceable Unit information gt To view the Field Replaceable Unit FRU information 1 2 22 Boot your server from the System Companion CD then select System Setup Utility from the menu The System Setup Utility starts From the SSU main window under Viewers double click FRU Manager The SSU automatically loads the current list of events from non volatile memory In the left window pane double click FRU Information to expand the categories Double click the category for Product Chassis or Board The category expands to show a list of components for that category Double click a component Information for that component is displayed Setting up remote access You can set up the server so you can perform system management tasks remotely Setting up remote LAN access To set up remote LAN access 1 2 Boot your server from the System Companion CD then select System
21. Setup Utility from the menu The System Setup Utility starts In the SSU main window under Server Configuration double click LAN Setup To require a password for remote access type the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the password leave both boxes blank You can also clear the password by clicking Options then Clear LAN Password Click the remote access mode from the LAN Access Mode list m Always Available A remote system can initiate a LAN connection regardless of the state of the server m Restricted A remote system can initiate a LAN connection but cannot perform control operations such as turn off power reset or front panel NMI non maskable interrupt m Disabled Remote systems are not allowed to initiate LAN connections In the IP Setup box click one m DHCP The IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog box are ignored m Static Assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog box If you selected Static in the previous step complete the IP addressing boxes m Gateway MAC Address The physical address of the router for this server m Host IP Address The IP address of this server
22. Write Protect NMI Control Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Version BMC Device ID BMC Firmware Revision BMC Device Revision SDR Revision BIOS Redirection Port Baud Rate Flow Control Terminal Type BIOS menu Server cont Event Log configuration BIOS submenu Setting Value Clear All Even Logs Event Logging Critical Event Logging Assert NMI on PERR Assert NMI on PERR AC Link FRB 2 Policy Late POST Timeout Hard Disk OS Boot Timeout PXE OS Boot Timeout FRB 4 Policy LAN Console Support 87 88 www gateway com Appendix C Safety Regulatory and Legal Information m Safety information m Legal and Regulatory Information 89 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against D personal injury and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a ra
23. ach instruction You may need to remove the device uninstall the device s software then reinstall the device If an error message appears on the screen write down the exact message before calling Gateway Technical Support For more information see Telephone support on page 64 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if O The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician 69 Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies m Remove the side panel by following the instructions in Opening the server case on page 30 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot
24. ard jumper settings For instructions see Changing jumper settings on page 60 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 74 for a possible solution Memory size error m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 74 System Event Log Full m Clear the event log To clear or view the event log restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Select the Server menu then select the Event Log Configuration menu OR Clear the System Event Log using the System Setup Utility for more information see Viewing System Event Log information on page 21 Troubleshooting First steps Try these steps first before going to the following sections Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed e
25. arning When you connect peripheral devices to the server make sure that your server and devices are turned off and the D power cords are unplugged gt To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button Power button When the power It means indicator is Green steady on The server is turned on Orange The server is in Standby mode Off The server is turned off www gateway com 11 If nothing happens when you press the power button m Make sure that the power cable is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls a Ifyou cannot find the cause of the power loss contact Gateway Technical Support For more information see Getting Help on page 6 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network Understanding the power on self test 12 When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write
26. connector 4 Usea narrow tool such as a small screwdriver to push each of the four fan mounting rivets and sleeves out toward the back of the case 5 Remove each rivet then remove the old fan 54 www gateway com 6 Hold the new fan in place while you push the fan s rivet sleeves into the fan from the outside of the case then push the rivets into the sleeves ON eS J Y 1 7 Reconnect the case fan to the system board 8 Follow the instructions in Closing the server case on page 31 www gateway com 55 56 www gateway com Chapter 5 Using the BIOS Setup Utility a m Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to the factory defaults m Reset the BIOS passwords 57 Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these A settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of this guide s appendix for BIOS Settings on page 83 To open the BIOS Setup utility 1 Restart your server then press F2 whe
27. connector security switch 5 Sensor Data Records SDR 22 serial number 64 serial port connector 5 serial RJ 45 port 4 Server menu BIOS Setup utility 58 setting up hardware 8 LAN alerts 24 operating system 13 remote LAN access 23 safety precautions 8 16 90 Setup utility see BIOS Setup utility see System Setup Utility specifications environmental 82 system 80 system board 81 SSU 21 starting server 11 static electricity 29 supervisor password 19 support Gateway 64 telephone 64 surge protector 9 system administration 19 management 19 security 19 specifications 80 startup 11 system board components 5 installing 51 replacing 51 specifications 81 System Companion CD 6 20 System Event Log 21 system recovery recording BIOS configuration 18 System Setup Utility SSU 21 T technical support resources 64 Technical Support 64 tips before contacting 64 Telephone numbers 65 telephone support 64 troubleshooting add in card 73 battery 70 beep codes 70 BIOS 72 card 73 CD 72 CD drive 72 diskette drive 72 error messages 67 expansion card 73 general guidelines 69 general safety guidelines 66 hard drive 73 Internet connection 74 keyboard 74 master boot record 74 memory 74 modem 75 monitor 76 PCI card 73 power 77 power source problems 9 processor 78 safety guidelines 66 SCSI drive 73 technical support 64 telephone support 64 video 76 turning off server 13 turning on server 11 U uninterruptible power supply
28. device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules Telecommunications per part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regula
29. diator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do
30. ds ok Sas ee as a Bee Ee a a eee a 80 System board specifications s 06 c tae 81 Environmental specificationS 0 cece eee 82 Additional specifications o serrera i r EErEE E EERE I eee B BIOS Settings C Safety Regulatory and Legal Information www gateway com Chapter 1 Checking Out Your Gateway Server m Drives ports jacks and controls m System board components m Help resources Unpacking Warning When unpacking your server use two people or a mechanical lifting D assist device to avoid personal injury or damage to the equipment To unpack your server 1 Remove the accessory box es and make sure that all components you ordered are present 2 Remove the foam insert from the top of the server 3 With the help of another person or a mechanical lift carefully remove the server from the carton and place it on a flat surface Front www gateway com CD drive USB port Diskette drive Power button and power LED indicator Back Power connector Release latch USB ports Mouse port Keyboard port Serial port Monitor port TE Shipping l thumbscrew LAN jacks 1 i l Kensington le L lock slot Release latch Card retention cover thumbscrew Card retention cover 4 www gateway com System board Connectors CPU power connector Serial port connector Processor fan power connector System fan power connector
31. e reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your server by pressing the reset button Restart your server by pressing the reset button m Turn off your server then make sure the drive cables are connected correctly For instructions see Installing a hard drive on page 37 m Runa verification from the SCSI BIOS This applies only if your configuration includes a SCSI hard drive m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 74 Your server does not recognize an SCSI drive applies to SCSI configured servers only m Make sure that the SCSI controller is enabled in the BIOS Setup utility m Reinstall the device driver For instructions see Using your System Companion CD on page 20 m Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation m Run SCSI Verify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation m Turn off your server then make sure the drive cables a
32. ed service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Products Gateway 9210 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This de
33. ed use an Intel Pentium 4 processor with 533 MHz system bus frequency Note DDR333 memory will run at 320 MHz frequency when you use an Intel Pentium 4 processor with system bus frequency of 800 MHz To run DDR266 memory use with an Intel Pentium 4 processor with 400 MHz or 533 MHz system bus frequency only PCI Three PCI X 64 bit PCI slots devices slots One 32 bit PCI slot VGA On board ATI Rage XL 8 MB SDRAM 1600 x 1200 2D max 1024 x 768 3D max LAN One Intel 82547El Platform LAN Connect PLC device for 10 100 1000 Mbps Ethernet LAN connectivity One Intel 82551QM device for 10 100 Mbps Ethernet LAN connectivity SCSI Optional add in Ultra 320 SCSI controller card through the PCI slot ACPI ACPI compliance Supports SO S1 S4 S5 81 Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Humidity Operating shock Package shock ESD Requirements Operating 41 to 95 F 5 to 35 C Maximum rate of change 18 F 10 C per hour Non operating 40 to 158 F 40 to 70 C Non operating 95 relative non condensing at 80 F 30 C No errors with a half sine wave shock of G with 11 millisecond duration Operations after a 30 inch 76 2 cm fall Cosmetic damage may be present chassis weight 30 lbs 13 6 kg
34. ence Important Keep the server boxes and packing material in case you A need to ship the server Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server Warning High voltages can enter your server through the power cord and the modem and network connections Protect D your server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server m C
35. er Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Parallel ATA PATA hard drives also known as IDE hard drives can be configured as single master slave or cable select IDE CD drives can be configured as master slave or cable select m If cable select is available drive assignments will be marked on the cable the PATA cable assigns the master slave positions to the drives it connects You can override these assignments using the jumpers on the drives m If cable select is not available and only one drive is attached to a PATA controller cable configure the drive as master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave www gateway com m If you are connecting two PATA drives to the cable connect the middle cable connector to the slave drive and connect the end cable connector to the master boot drive m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a CD or diskette drive To install a CD or diskette drive 1 Follow the instructions in Preventing static electricity discharge on page 29 2 Follow the instructions in Openin
36. es before cleaning any components Warning When you shut down your server the power turns off but some electrical current still flows through your server To D avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server m Usea damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or A ammonia based glass cleaners
37. essor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 59 Follow the instructions in Preventing static electricity discharge on page 29 Follow the instructions in Opening the server case on page 30 Unplug the heat sink s cooling fan from the system board oF ON Press down on the heat sink locking lever on each side push them slightly away from the heat sink then lift the levers out of the way www gateway com 45 6 Remove the heat sink Important The heat sink phase change material may harden over time and hold the heat sink securely to the processor A Make sure that you gently twist and lift to release the heat sink from the processor If the heat sink pulls the processor out of the processor socket the processor should still be undamaged Continue with Step 7 of this procedure 7 Press down on the processor locking lever push it slightly away from the processor then rotate the lever straight up to release the processor 8 Remove the old processor 9 Install the new processor into the processor slot Make sure that the arrow on the corner of the processor aligns with Pin 1 on the processor socket the socket corner without a pin hole 10 Press the processor locking lever down until it clicks into place 11 Apply thermal grease to the top of the processor if necessary 12 Place the heat sink on the processor then press the heat sink locking levers d
38. eway com 43 5 While holding the retention cover open remove the expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Caution Do not touch the contacts on the bottom part of the PCI expansion card Touching the contacts can cause A electrostatic damage to the card 6 While holding the retention cover open press the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 7 Connect any cables to the PCI expansion card following the instructions in the card s documentation 8 Follow the instructions in Closing the server case on page 31 9 See the PCI expansion card s documentation for software installation instructions 44 www gateway com Replacing a processor This server is compatible with Intel Pentium 4 or Celeron processors The server automatically detects the processors each time you turn on the server Whenever you install a new processor you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 59 Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink D allow them to cool for several minutes Caution A heat sink must be installed on the processor Installing a processor without a heat sink could damage the A processor To replace a proc
39. exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or D reproductive harm 93 Notices Copyright O 2004 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system
40. from the case Important The new system board must have special standoffs pem studs mounted on the bottom of the board If A necessary use the standoffs from the original system board 12 Slide the new system board s standoffs into the keyhole slots then slide the board toward the back of the case Standoff Keyhole slot 52 www gateway com 13 14 15 16 17 18 19 20 21 Lock the system board into place with the thumbscrew Install the memory processor and heat sink then reconnect the heat sink cooling fan to the system board Connect the power and data cables Install the expansion cards For more information see Installing a PCI expansion card on page 43 Follow the instructions in Closing the server case on page 31 Turn on your server Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Technical Support For more information see Getting Help on page 6 53 Replacing the fan To replace the fan 1 Follow the instructions in Preventing static electricity discharge on page 29 2 Follow the instructions in Opening the server case on page 30 3 Unplug the case fan from the system board Rear fan
41. g 70 beep codes 70 BIOS disabling Flash write protect 60 recovering 60 resetting 60 resetting passwords 60 settings 83 troubleshooting 72 updating 59 BIOS Setup utility 57 menus 58 84 opening 58 passwords 19 60 recording configuration 18 settings 84 troubleshooting 72 Boot menu BIOS Setup utility 58 C card installing 43 PCI expansion bracket 4 slot location 5 43 troubleshooting 73 case cleaning 16 closing 31 opening 30 CD Gateway Systems Manager 19 System Companion 6 20 troubleshooting 72 CD drive installing 33 location 3 troubleshooting 72 chassis intrusion switch connector 5 cleaning case 16 keyboard 17 screen 17 closing case 31 CMOS clearing 60 resetting 60 CMOS battery see battery configuration recording BIOS 18 connections CPU power 5 diskette drive 5 front panel USB 5 IDE 5 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 power 4 5 PS 2 4 SATA 5 serial RJ 45 4 USB 4 VGA 4 control panel location 3 cover panels removing 30 CPU 95 see processor D DDR SDRAM see memory device drivers installing 20 DIMM see memory diskette drive connector 5 installing 33 location 3 replacing 33 troubleshooting 72 display troubleshooting 76 documentation Gateway Web site 6 System Companion CD 20 drive bays location 3 drivers installing 20 drives CD 3 33 configuring 32 diskette 3 33 hard drive 3 37 installing 32 37 replacing 32 37 SATA 37 SCSI 37 troubleshooting 72 73
42. g the server case on page 30 33 3 li you are replacing a drive go to Step 6 OR If you are adding a new drive press in on the two front cover release tabs then swing the front cover away from the server and remove the cover 4 Press the drive bay face plate release tab then swing the faceplate away from the front cover and remove the face plate K 34 www gateway com 5 Remove the shield for the bay into which you are installing the new drive Shields 6 If you are replacing a drive disconnect the drive cables 7 If there is a shipping thumbscrew installed next to the drive release latch remove the thumbscrew 8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible Unlock icon 9 If you are replacing a drive slide it forward and out of the drive bay 10 Set any jumpers on the new drive See the drive s documentation for further instructions www gateway com 35 11 Slide the new drive into the drive bay 12 Move the release latch to the right about 1 4 inch 6 mm 13 Align the drive s screw holes with the release latch s locking tabs Locking tabs Drive screw holes 36 www gateway com 14 Slide the drive release latch toward the front of the case until the lock icon is visible Lock icon e al ee 15 Follow the instructions in the drive s documentation to connect the drive cables 16 1f
43. heck for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities 10 Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on m Make sure that all cables are connected securely to the correct ports and jacks on the back of the server W
44. ing damage from static electricity see Preventing static electricity discharge on page 29 After you complete any maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Technical Support For more information see Telephone support on page 64 Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Diskette drive 0 seek to track 0 failed m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 74 Hard disk controller failure m Make sure that the hard drive cable is connected securely m Restart your server then open the BIOS Set
45. ing specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 80 Case size Weight Fans Ports Drives standard Power supply Operating systems 7 75x 18 x 17 5 inches 19 69 x 45 72 x 44 45 cm Varies by configuration A fully loaded server weighs about 30 Ibs 13 6 kg Chassis fan speed adjustable CPU heat sink fan speed adjustable PS 2 keyboard or mouse 2 USB 3 Serial 9 pin 1 VGA 1 LAN 2 RJ 45 3 5 inch diskette CD 250 W 100 127 volts V at 50 60 Hertz Hz 7 0 amperes A maximum 200 240 V at 50 60 Hz 3 5 A maximum IEC inlet receptacle Supports Windows 2000 Server and Windows Server 2003 Compatible with Windows NT Novell NetWare 6 System board specifications Processor mPGA478 package 800 533 400 MHz system bus Supports either 1 Intel Pentium 4 or 1 Intel Celeron CPU Chipset Intel 827210 Intel 827210 Memory Controller Hub MCH Northbridge Intel 6300ESB I O controller Southbridge Intel 82802AC 8 Megabit Firmware Hub FWH Memory Four 184 pin DDR SDRAM Dual Inline Memory Module DIMM slots support as much as 4 GB unbuffered ECC system memory Support for single sided or double sided DIMMs DDR266 333 400 To run DDR400 memory at full speed use an Intel Pentium 4 processor with 800 MHz system bus frequency To run DDR333 memory at full spe
46. ive disconnect the data cable and power cable from the drive to be replaced 4 Slide the drive release latch toward the open side of the case 38 www gateway com 5 If you are replacing a hard drive slide the old drive out of the drive bay 6 Set any jumpers on the new drive See the drive s documentation for further instructions 7 Slide the new drive in then slide the release latch toward the inside of the case www gateway com 39 40 8 Follow the instructions in the drive s documentation to connect the drive cables 9 Follow the instructions in Closing the server case on page 31 Installing memory For best performance we recommend that modules be installed in identical pairs Use 184 pin single sided or double sided DDR Dual Inline Memory Modules DIMM DDR266 333 400 DIMMs may also be labeled as PC2100 PC2700 PC3200 First install module pairs into Bank 1A and 2A then install in Bank 1B and 2B The server supports as much as 4 GB unbuffered ECC total memory Caution For best performance we recommend that modules be installed in identical pairs Use only DDR 266 333 or 400 A compliant SDRAM unbuffered ECC DIMM memory modules Install memory first into Bank 1A and 2A then install into Bank 1B and 2B Bank 1A Bank 1B and 2A and 2B my NS Cate APEVECAS www gateway com 41 gt To install or replace memory 42 1 Follow the instructions in Preventing static electricity di
47. n off your server m Set up your operating system Setting up the hardware To make sure that your working environment is safe Use a clean dry flat stable surface for your server Allow at least 6 inches at the rear of the server for cabling and air circulation Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS Warning Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not D match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Otherwise you may damage the server or create a fire hazard Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interfer
48. n the Gateway logo screen appears during startup 58 When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to system access passwords For more information see Server security on page 19 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from the Gateway Web site then install the new version from a diskette To update the BIOS 1 2 oO of OQ Print the appendix for BIOS Settings on page 83 Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout then close the BIOS utility
49. nnected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a telephone into the telephone jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly If you purchased the modem from Gateway contact Gateway Technical Support P To check the dialing properties in Windows 1 In Windows 2000 Server click Start Settings then click Control Panel The Control Panel window opens OR In Windows Server 2003 click Start then click Control Panel The Control Panel window opens 2 Click Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noi
50. not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway 90 Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care A areas of medical and dental facilities oxygen laden environments or industrial facilities Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This
51. on Normal boot Pins 1 and 2 The BIOS uses current configuration information and passwords for booting Recovery boot Pins 2 and 3 The BIOS attempts to recover the BIOS configuration A formatted BIOS recovery diskette is required BIOS bootblock Pins 4 and 5 The BIOS bootblock is in protected mode protect Pins 5 and 6 The BIOS bootblock is in unprotected mode and BIOS bootblock can be updated flashed with a current BIOS For unprotect more information see Updating the BIOS on page 59 Password protect Pins 7 and 8 The system password setting is in protected mode Password clear Pins 8 and 9 The system password setting is in unprotected mode CMOS normal Pins 10 and 11 The CMOS is in normal operation CMOS clear Pins 11 and 12 The CMOS content is cleared Follow the instructions in Closing the server case on page 31 Turn on your server Your server completes the action specified by the jumper setting you made Turn off the server then disconnect the power cord Open the case again For instructions see Opening the server case on page 30 Return the jumper in its initial setting on J1D1 to change the setting you made in Step 7 back to the normal setting Follow the instructions in Closing the server case on page 31 61 62 www gateway com Chapter 6 Troubleshooting m Get telephone support and training m Interpret error messages and codes m Troubleshoot If the suggestion
52. oubleshooting steps Reseat the memory or replace with modules you know are good Same as 1 beep Same as 1 beep Remove all expansion cards f the beep code occurs even when all expansion cards have been removed the system board may be at fault Contact Gateway Technical Support If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one ata time until the problem happens again When the beep code returns the most recent card you installed is at fault Set the Retest Processor option to Yes in the BIOS Setup utility Reseat the processor and start the server again Connect a keyboard that you know is good If the error occurs when a keyboard is not attached contact Gateway Technical Support Same as 5 beeps The system board may be faulty Call Technical Support Same as 4 beeps Same as 4 beeps Update the BIOS For instructions see Updating the BIOS on page 59 71 BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For instructions see Replacing the CMOS battery on page 49 CD drive Your server does not recognize a CD or the CD drive m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 57 m
53. outer for this server m Subnet Mask The IP address for the server s subnet The server uses this to decide if the alert destination is on the same subnet In the Alert IP Address box complete the IP address of the system you want to receive alerts from this server If you want the alert to be broadcast to an entire subnet enter the IP address for the subnet In the Alert IP MAC Address box complete the physical Internet address MAC address of the system you want to receive alerts from this server Enter only valid hex values for the Alert IP MAC address Click Options then click Configure Event Actions 10 11 12 13 14 In the mBMC LAN Alerting Actions window click the check box to select the options that you want alerts turned on for m Fan Failure m Temperature Sensor Click Save to save the changes Click Close to return to the mBMC LAN Configuration window Click Save to save the changes Click Close to return to the SSU main window 25 26 www gateway com Chapter 4 Installing Components z m Open and close the server case m Install or replace components 27 Preparing to install components You must open your server case to install components If you are not comfortable with these procedures get help from a computer service technician or contact Gateway Technical Support Selecting a place to work Work on your server in an area that Is clean avoid dusty areas Is a low sta
54. own until they click into place 13 Plug the heat sink s cooling fan into the system board 14 Follow the instructions in Closing the server case on page 31 46 Replacing the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer O technician should service the power supply Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord To replace the power supply 1 2 3 Follow the instructions in Preventing static electricity discharge on page 29 Follow the instructions in Opening the server case on page 30 Disconnect the power supply cables from all components noting their locations and orientation You will reconnect the cables after you install the new power supply Pull the power supply retention clip away from the power supply www gateway com 47 48 5 while supporting the power supply with your hand slide the power supply toward the front of the case then out toward the bottom of the case 6 Install the new power supply then press the retention clip back against the case 7 Reconnect the power supply cables 8 Follow the instructions in Closing the
55. re connected correctly For instructions see Installing a hard drive on page 37 73 The master boot record is corrupted m Ina Windows network operating system repair the master boot record using FDISK To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet See also Modem You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For instructions see Modem telephone dial up on page 75 Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 41 m A memory module may be defective If possible try another memory module and see if the error repeats 74 Modem telephone dial up See also Internet Your modem does not dial or does not connect Make sure that your server is co
56. s in this chapter do not correct the problem see Telephone support on page 64 for more information about how to get help 63 Telephone support Before calling Gateway Technical Support If you have a technical problem with your server follow these recommendations before contacting Gateway Technical Support 64 Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting on page 69 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow
57. sages 67 modem connection speed 76 troubleshooting 75 monitor cleaning 17 port 4 troubleshooting 76 motherboard see system board mouse port 4 N network activity indicators 3 network jacks 4 O opening case 30 operating system setting up 13 P password removing BIOS 20 resetting BIOS 60 supervisor 19 PCI card see card ports see connections POST power on self test 12 power auxiliary connector 5 button 3 11 13 cord connector 4 5 indicator 3 11 LED 3 11 line conditioners 9 main connector 5 protecting from surges 9 reset button 3 source problems 9 static electricity 29 surge protectors 9 system fan 5 troubleshooting 77 97 uninterruptible power supply UPS 10 power supply installing 47 uninterruptible 10 power on self test 12 processor heat sink 45 installing 45 power connection 5 replacing 45 troubleshooting 78 PS 2 port 4 R RAM see memory remote LAN access setting up 23 removing see installing replacing see installing reset button 3 riser card 5 43 RJ 45 jack 4 S safety general precautions 8 90 guidelines for troubleshooting 66 maintenance guidelines 16 static electricity 29 SATA connectors 5 installing drives 37 screen cleaning 17 troubleshooting 76 SCSI installing drives 37 SDRAM see memory security setting passwords 19 setting up in BIOS 19 supervisor password 19 98 system 19 Security menu BIOS Setup utility 58 security switch connector
58. scharge on page 29 2 Follow the instructions in Opening the server case on page 30 3 Pull the plastic tabs away from the sides of the memory module slot If you are replacing a memory module lift the old module out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 31 6 Turn on the server then make sure that the operating system completely loads If you receive an error see Memory on page 74 www gateway com Installing a PCI expansion card A PCI expansion card sometimes called an add in card is a card used in the server to add functionality to the system Use the following procedure to replace add or reseat an expansion card To replace add or reseat a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 29 2 Follow the instructions in Opening the server case on page 30 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Remove the thumbscrew that secures the expansion card retention cover to the server case Thumbscrew Caution Do not touch the contacts on the bottom part of the PCI card Touching the contacts can cause electrostatic A damage to the card www gat
59. se it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure 75 You can also call your telephone service and have your telephone line checked for noise or low line levels Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy Try another telephone line either a different telephone number in your business or a telephone line at a different location If you can connect on this line call your telephone service Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads The modem is not recognized by your server m If the modem shares the telephone line with another device make sure that the telephone line is not in
60. server case on page 31 www gateway com Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type D recommended by the manufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery disposal To replace the battery 1 Print the appendix for BIOS Settings on page 83 2 Open the BIOS Setup utility For instructions see Opening the BIOS Setup utility on page 58 3 Record the BIOS settings on your printout then close the utility 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 29 5 Follow the instructions in Opening the server case on page 30 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way CMOS battery 7 Push the battery retention clip away from the battery until the battery pops up then remove the old battery You can use a screwdriver to help lift the battery 8 Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place gateway com 49 5
61. st also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not
62. t to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 76 If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply cable and power button cable are connected correctly to the system board When you turn on the server it makes several short beeps The short beeps indicate the server has encountered some type of error See Beep codes on page 70 77 Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly 78 Appendix A Server Specifications 79 System specifications The follow
63. tic environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Technical Support For more information see Getting Help on page 6 28 Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power D cord and modem cable before opening the server case Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent A ESD damage by following ESD guidelines every time you open the server case Before working with server components follow these guidelines m T
64. tions CFR 47 rules On the computer or modem card is a label that contains the registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company 91 If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupt
65. ty 2 0 0 0 0 02 eee 58 Updating the BIOS 0 0 cee eee 59 Changing jumper settings 0000 eta 60 TYOUDIESNOOUN G22 o5 41 cc astro Maser ne titel agen teeoke wees 63 Telephone suppor vivia gales al A wa te Ad hee ae 64 Before calling Gateway Technical Support 0 000 cece eee 64 Technical SUPPO ita PE eis ee ee SEN Ge eG se Venda se hae SG aS eR Re ae 65 Telephone numbers i eee eet ees 65 Safety guidelines 0 00 c tae 66 ETTOFMEOSSages cti e ach a See eae BE ee Pe EE dk ed 67 LKOUDIESNOOLNG sco eins Saye Jaa mae dl vee AN A a 69 First Ste pS oa da th Ahlan dace Ieee Aah date y dee cee ee ee 69 Battery replacement 0 0 0 cee tees 70 Beep codas feces ce Fa aa a eee be Pee ed 70 BIOS A os Ge eave Sin RG ete uel peda wine Rana aga See Sata 72 CDOs hays Been nace Sheed encase nda eee able ene Reva dds Ret ec ow ly es ayant CE 72 Diskette drive 2 2 tee tee eee 72 Expansion Cards esse ie A te Ba A dW ed 73 Hard dre ai a Si iat dees wd a Sue Satie whee 73 Met Rah eee ee a eta Gt ete ee metas 74 KOYVDOAMG aie Sith A Taha an a guts Rik th ah beaten als MA tae ag 74 Memory sonia A Bde ate a eee a ae 74 Modem telephone dial up 000 cette 75 Monitor coco ae Bee ee en ee ee de i ee Be ee A 8 76 POW asses st A A A A Mice A 77 PTOCOSSO eii A A a AA da 78 Server SpecificatiONS oooooooccccccoccccrr tee eee 79 System specifications 22 06 pee se Wee
66. up utility by pressing and holding F2 while your server restarts Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct m See Your server does not recognize an SCSI drive applies to SCSI configured servers only on page 73 for a possible solution Invalid configuration information m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the settings are correct m Reset the BIOS For instructions see Changing jumper settings on page 60 Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 74 67 68 Invalid password m Enter your password again Some passwords are case sensitive m Ifyou do not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has been set and you do not know it you may be able to reset the password through system bo
67. urn off the server then unplug the power cords and all other cables m Press the power button to drain any residual power from the server m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object O into the vent holes of the power supply m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Avoid working on the server when your work area is extremely humid m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 29 Opening the server case Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Caution For correct cooling and air flow always close the side panel before you turn on the server Operating the server without A the panel in place will cause the server to overheat To open the server
68. use for example someone is on the telephone or another modem is in use Shut down and restart your server m Reinstall the modem device driver For instructions see Using your System Companion CD on page 20 m Open your server and reseat the modem For instructions see Installing a PCI expansion card on page 43 e Monitor Your server is running but there is no picture m Adjust the brightness and contrast controls to the center position m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Check the port and cable for bent or damaged pins 76 Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that The monitor is not positioned too close to another monitor electric fan or fluorescent light You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more ligh
69. vice complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your A authority to operate the product Canada Industry Canada IC Unintentional emitter per ICES 003 92 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment mu
70. you removed the front cover replace it 17 Follow the instructions in Closing the server case on page 31 Installing a hard drive Use this procedure to add or replace hard drives The standard server configuration supports as many as three 1 inch high 3 5 inch hard drives A four channel SATA add in card can be added to the server to support as many as three SATA hard drives or a U320 SCSI add in card can be added to support as many as three SCSI hard drives You can purchase additional SATA and SCSI hard drives and add in cards through your Gateway sales or Technical Support representative Important Gateway tests and verifies the operation and compatibility of the drives it sells Additional or replacement drives must A conform to Gateway standards especially in a hot swap or mission critical environment Important Drives connected to the primary and secondary IDE FA connectors should be ATA100 drives www gateway com 37 A To install a hard drive 1 Follow the instructions in Preventing static electricity discharge on page 29 Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all A activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 2 Follow the instructions in Opening the server case on page 30 3 If you are replacing a hard dr
71. your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact Gateway Technical Support or a qualified computer technician m If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes 70 Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code for errors when video is not available for text messages A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device Beeps 10 11 Description The memory refresh circuitry on the system board is faulty Parity cannot be reset Base memory test failure System timer is not operational Processor failure detected The keyboard controller may be bad The BIOS cannot switch to protected mode The processor generated an exception interrupt The servers video memory is faulty This is not a fatal error The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed General BIOS ROM error Tr

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