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Gateway 8450R User's Manual

1. Power connectors jd amc n SCSI drive connectors 5 SCSI data connector Hot swap SCSI indicator board connector connects the hot swap indicator board to the hot swap backplane SCSI drive connectors 5 connect the five SCSI drives Install drives in increasing order of SCSI ID SCSI data connector connects the SCSI cable from the redundant array of inexpensive drives RAID controller Power connectors connect the power cables from the power supply Fan connectors connect to dedicated fans for the hot swap drive bay not used Hot swap backplane 15 Front panel board 16 Thefront panel board supports the LEDs and buttons accessible from the front panel The buttons and LEDs on the front panel board are shown and described below Reset button Network activity LED Power LED System fault LED Hard drive activity LED Sleep button NMI switch Front panel connector Power button Reset button lets you reset the server if it has become nonresponsive system fault LED flashes whenever the server logs a failure Network activity LED lights whenever there is activity on the network Hard driveactivity LED glows green whenever a hard driveis actively reading or writing data and glows amber if a drive fails Power LED glows green wh
2. 0 0 c ee eee eee eee 84 FANS ss DL mae EDA wales Ae baa ae otal ae bod LERN ada a eS 89 Replacing the fans essre roeren errean aa tees 89 Replacing the fan power distribution board 2020000 eee 90 Replacing the front panel board c ee eee 95 Replacing the hot plug PCI indicator board 0 000 97 Replacing the system board eee 98 Using the BIOS Setup Utility sees 111 About the BIOS Setup utility lille 111 Updating the BIOS eee 113 Setting the system board jumpers 00 0c cee eee eee eee ees 114 The CMOS Clear jumper 6000 0 cece eee 114 Password Clear jumper 00 0c cece tees 115 BOOT Option jumper 0 0 ccc ete eee 116 BIOS recovery mode ssssesssese eee 116 Managing the Server icisoeaskauu RR ERR ERE sews 119 Avoiding power source problems lslleee esee 119 Surge SUPPIESSOTS scs exti vbi eeu Obs Seabee ei Xx eia 119 Line conditioners prse areren aE ll nn 120 Uninterruptible power supplies BR 120 Maintaining and managing your hard drive lille 120 Hard drive maintenance utility 0 cee ee eee 120 Hard drive management practices cee ee eee 121 Protecting the server against viruses 0c eee eee eee 124 System administration and control 0 00 e eee eee 125 Intel Server Control ISC 0 0000 cee eee 1
3. 44 Replacing and Adding Internal Devices Replacing the CD drive and the diskette drive The slimline CD drive and the slimline diskette drive are near the center of the front panel See Front panel on page 9 for the location of the slimline diskette drive and slimline CD drive O To replace the slimline CD drive and the slimline diskette drive 1 Turn off the server and disconnect the power cord and all other external peripheral devices 2 Remove the front top panel See Removing the front top panel on page 29 and Preventing static electricity discharge on page 25 3 Removethe power and data cables from the back of the slimline diskette drive and the slimline CD drive noting their locations and orientations You will reconnect these cables after you install the new drive 4 Remove the diskette drive tray by removing the screw from the front panel 5 Pull the tray out of the chassis Drives 45 6 Pull the top right edge of the CD drive free from the clips holding it in place 7 Pull the top right edge of the diskette drive free from the tray in the same manner 8 If necessary set any jumpers on the new diskette drive See your drive documentation for proper drive jumper settings and cable orientation 46 Replacing and Adding Internal Devices 9 Align the holes on the bottom left edge of the diskette drive with the pins on the drive tray and press the diskette drive firmly in place 10 Al
4. 5 Remove the two screws that secure the hot plug fan tray then lift the tray out of the chassis and place it on a static free surface Fans 91 6 Remove the three screws at the bottom of the fan tray then rotate the top of thefan tray back on itshingesto expose the fan power distribution board Plastic board shield Fan power distribution board Top of fan tray Fan tray 7 Lift off the plastic board shield then remove the four screws that secure the fan power distribution board to the bottom of the fan tray and lift the board out of the tray 92 Replacing and Adding Internal Devices 8 Place the new fan power distribution board in the fan tray and secure it with the four screws you removed in Step 7 Plastic board shield Fan power distribution board Top of fan tray Fan tray 9 Placethe plastic board shield over thefan power distribution board then close the fan tray and secure it with the three screws you removed in Step 6 Fans 93 10 Placethefan tray in thechassis and secureit with the screws you removed in Step 5 11 Reconnect the cables you removed in Step 4 12 Replace all of the fans in the fan tray 13 Close the case See Closing the case on page 31 14 Reconnect the power cord and all external peripherals then turn on the server 94 Replacing and Adding Internal Devices Replacing the front panel board The front panel board is mounted on the front of the ch
5. Afin de permettre le refroidissement et l a ration du syst me r installez toujours les panneaux du boitier avant de mettre le syst me sous tension Le fonctionnement du syst me en l absence des panneaux risque d endommager ses pi ces Pour installer les panneaux proc dez comme suit 1 Assurez vous de ne pas avoir oubli d outils ou de pi ces d mont es dans le systeme 2 Assurez vous que les c bles les cartes d extension et les autres composants sont bien install s 3 Revissez solidement les panneaux du boitier avec les vis retir es plus t t 4 Remettez le cadenas en place et verrouillez le afin de pr venir tout acc s non autoris l int rieur du syst me 5 Rebranchez tous les cordons d alimentation c a et c bles externes au systeme Le microprocesseur et le dissipateur de chaleur peuvent tre chauds si le syst me a t sous tension Faites galement attention aux broches aigu s des cartes et aux bords tranchants du capot Nous vous recommandons l usage de gants de protection Danger d explosion si la batterie n est pas remont e correctement Remplacer uniquement avec une batterie du m me type ou d un type quivalent recommand par le fabricant Disposez des piles us es selon les instructions du fabricant Safety Regulatory and Notices WARNUNG Deutsch Nachdem Sie die oben erw hnten ersten sechs SICHERHEITSSCHRITTE durchgef hrt haben k nnen Sie die Abd
6. Gateway 8450R Server System Manual Contents ali CA V Conventions used in this manual eee V Getting additional information ees vi 1 System Features leeeeees 7 Standard features tetas 7 Front bezel AA AA AA 8 Front panel southern ewe BEDA eine PAN EP Piped ae elem Pa AG 9 Back panel 2a waaa ova fe rw ewe ted ae ALE HG aN ed p PEE a bebe 10 System interior eee EEA eens 11 Syslem Board nes bea anes dvs GA qu rece a ied it 13 Hot swap backplane sesssseeseee n 15 Front panel board 0 ce eee 16 Hot plug PCI indicator board 0 0 ccc ene eas 17 2 System Bell 24s4e sau E dde RR RERO PAGA GR 19 Setting up the server tent een eens 19 Starting the server 20 0 a 20 Understanding the Power On Self Test c cee een eee 21 Setting up the operating system 0 0 ccc eee 21 Turning off the server cece ne 22 Resetting the server 0 20 cece teens 23 3 Gas ACCESS PP PADA BAE ARARO 25 Preventing static electricity discharge cece eee 25 Opening the CaS scisek eee rh doe m bated wa tata DER ERA Nal KG 26 Opening the bezel door 0 ccc teens 27 Removing the bezel rerni ie AEE eee 27 Removing the back top panel 0 e ee eae 28 Removing the front top panel 1 0 ee eee 29 Closing the case 2 1 eens 31 Replacing the front top
7. The following table lists the software security features and describes what protection each offers In general to enable or set the features listed here you must run the BIOS Setup utility and go to the Security Menu The table also refers to other Setup utility menus For more information on setting the security features see About the BIOS Setup utility on page 111 Feature Secure boot mode Disable writing to diskette Disable the power and reset buttons Set a time out period so that keyboard and mouse input are not accepted Control access to the BIOS Setup utility set administrator password Description To enter secure mode set and enable a password to automatically put the server into secure mode If you set a hot key combination you can secure the system by pressing the key combination This means you do not have to wait for the inactivity time out period When the system is in secure mode the server boots and runs the operating system It does not accept mouse or keyboard input until you enter the user password At bootup if the server detects a CD in the CD drive or a diskette in drive A it requests a password When you enter the password the server boots from CD or diskette and disables secure mode If you have not installed a CD drive or if there is no CD in the drive or diskette in drive A the server boots from drive C and automatically enters secure mode All enabled secure mode features go
8. Users should ensure for their own protection that the electrical ground connections of the power utility telephonelines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction you should not attempt to make electrical ground connections O by yourself but should contact the appropriate inspection authority or an electrician as appropriate TheRinger Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of theRinger Equivalence Numbers of all the devi ces does not exceed 5 European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 55022 1995 ClassA EN 55024 1998 according to EN 61000 3 2 1995 EN 61000 3 3 1995 EN 61000 4 2 1995 EN 61000 4 3 ENV 50204 EN 61000 4 4 1995 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 European Telecommunication Information for products fitted with EU approved modems Marking by the symbol LE X indicates complianc
9. m Set and enable administrator and user passwords Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset and power switches m Activate a hot key combination to enter secure mode quickly Disable writing to the diskette drive when secure mode is set Managing the Server Using passwords If you set and enable a user password but not an administrator password enter the user password to boot the server with limited BIOS Setup access If you set and enable both a user and an administrator password m Enter either one to boot the server and enable the keyboard and mouse m Enter the administrator password to gain full access to the BIOS Setup to change the system configuration Secure mode Configure and enable the secure boot mode by using the BIOS Setup When secure mode is in effect you m Can boot theserver and run the OS but you must enter the user password to use the keyboard or mouse m Cannot turn off server power or reset the system from the front panel switches Taking the system out of secure mode does not change the state of server power That is if you press and release the power switch while secure mode isin effect the server will not power off when secure mode is later removed However if the front panel power switch remains depressed when secure mode is removed the server will power off System administration and control 127 128 Summary of software security features
10. n i le le EH BEEBE NA m e e Ofejo prejanejnejcre Power Ato m Se x a a a m m u connector LL BAH Z 7 T T mz E m OTH H HHHH H E L E n E ALILA LITE TT Kaban s a m nm m m mu TTTLCLI LLC LCOS m nm nm m n Mouse O EEEBENH HEN z 2 z 2 a a port le 1 PEEN fm lo Fe SS S Video port USB ports Hot plug expansion Network port card slots Serial port B Parallel port Serial port A 10 Keyboard port Expansion card slots 2 let you install as many as two 32 bit 33 MHz PCI expansion cards Hot plug expansion card retention clips provide toolless installation of hot plug PCI cards Hot plug expansion card slots 6 let you install as many as two 64 bit 66 MHz hot plug PCI expansion cards and as many as four 64 bit 33 MHz hot plug PCI expansion cards Video port connects the first or only monitor interface cable The video controller is integrated in the system board USB ports connect external Plug and Play devices such as printers that are automatically configured when they are plugged into the server through one of these ports USB keyboards and mice are not supported Network port lets you connect to a network The adjacent indicator LEDs show LAN activity yellow and 100 Mbit speed green System Features Serial ports 2 connect to serial devices Parallel port connects a printer or other parallel device Keyboard port connects a PS 2 compatible keyboard Mous
11. 3 Remove the covers For proper cooling and airflow always reinstall the chassis covers before turning on the system Operating the system without the covers in place can damage system parts To install the covers 1 Check first to make sure you have not left loose tools or parts inside the system 2 Check that cables add in boards and other components are properly installed 3 Attach the covers to the chassis with the screws removed earlier and tighten them firmly 4 Insert and lock the padlock to the system to prevent unauthorized access inside the system 5 Connect all external cables and the AC power cord s to the System A microprocessor and heat sink may be hot if the system has been run ning Also there may be sharp pins and edges on some board and chassis parts Contact should be made with care Consider wearing protective gloves Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Dispose of used batteries according to manufacturer s instructions AVERTISSEMENT Francais Une fois TOUTES les tapes pr c dentes accomplies vous pouvez retirer les panneaux du syst me Proc dez comme Suit 1 Siun cadenas a t install sur l arri re du syst me d verrouillez le et retirez le 2 Retirez toutes les vis des panneaux et mettez les dans un endroit s r 3 Retirez les panneaux
12. Front panel Power supply 5 25 inch drive bay Hot swap drive bay Control panel 9 Ibl EH LLL EN Olo E a 0 d Power supply Slimline Slimline Hot swap drives modules CD drive diskette drive Power supply supports as many as three hot swap power supply modules 5 25 inch drive bay supports one half height 5 25 inch device Control panel contains the light emitting diode LED indicators and the power reset and sleep buttons that control the server For more information on the controls see Front panel board on page 16 Hot swap drive bay includes up to five hot swappable drives connected to a hot swap backplane The drive bays support 1 0 inch drives Hot swap drives plug into the hot swap drive bay Slimline diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Slimline CD drive plays data or audio CDs Power supply modules provide N 1 redundant power if all three modules are installed Front panel 9 Back panel Hot plug expansion Expansion card slots card retention clips O Q IL ILI I W EH 1 1 A al NENEEHEEHENEEEBEEEENEHEENH
13. To update the BIOS you need to perform the following tasks in sequence Create a bootable diskette Note the current BIOS settings Create the BIOS update diskette Update the BIOS Restore the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting filethat you can download from the technical support area of Gateway s Web site Important Whenever the BIOS is updated the microcode table is returned to the default setting To update the table to the NA proper settings for your processor you must run the MULOADER EXE program which is available from the same site where you obtain the BIOS update files Updating the BIOS 113 Setting the system board jumpers The system board has three jumpers Each of these jumpers has a specific function described in the sections below The CMOS Clear jumper The CMOS complimentary metal oxide semiconductor Clear jumper on the system board pins 1 through 3 of jumper J 9F2 lets you clear all BIOS Setup settings protect them or place them under control of the BMC See the figure on page 13 for the location of the jumper The following table shows the settings required to perform those tasks Make sure you turn off the server and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting CMOS protected Normal operation Pins 1 2 Clear CMOS Causes the server to clear all BIOS settings and return to Pins 2 3 def
14. du syst me Pour mettre le syst me hors tension vous devez d brancher chaque cable d alimentation de sa prise CONSIGNES DE S CURIT Lorsque vous ouvrez le boitier pour acc der l int rieur du syst me suivez les consignes suivantes 1 Mettez hors tension tous les p riph riques connect s au syst me 2 Mettez le syst me hors tension en mettant l interrupteur g n ral en position OFF bouton poussoir 3 D branchez tous les cordons d alimentation c a du systeme et des prises murales 4 Identifiez et d branchez tous les c bles reli s aux connecteurs d E S ou aux acces derri re le systeme 5 Pour prevenir les decharges lectrostatiques lorsque vous touchez aux composants portez une bande antistatique pour poignet et reliez la a la masse du syst me toute surface m tallique non peinte du boitier 6 Ne faites pas fonctionner le systeme tandis que le boitier est ouvert WARNUNG Deutsch Benutzer k nnen am Netzger t dieses Produkts keine Reparaturen vornehmen Das Produkt enthalt maglicherweise mehrere Netzger te Wartungsarbeiten m ssen von qualifizierten Technikern ausgef hrt werden Versuchen Sie nicht das mitgelieferte Netzkabel zu ndern oder zu verwenden wenn es sich nicht genau um den erforderlichen Typ handelt Ein Produkt mit mehreren Netzger ten hat f r jedes Netzger t ein eigenes Netzkabel Der Wechselstrom des Systems wird durch den Ein Aus Schalter f
15. r Gleichstrom nicht ausgeschaltet Ziehen Sie jedes Wechselstrom Netzkabel aus der Steckdose bzw dem Netzgerat um den Stromanschluf des Systems zu unterbrechen SICHERHEISMASSNAHMEN Immer wenn Sie die Gehauseabdeckung abnehmen um an das Systeminnere zu gelangen sollten Sie folgende Schritte beachten 1 Schalten Sie alle an Ihr System angeschlossenen Peripherieger te aus 2 Schalten Sie das System mit dem Hauptschalter aus 3 Ziehen Sie den StromanschluBstecker Ihres Systems aus der Steckdose 4 Auf der R ckseite des Systems beschriften und ziehen Sie alle Anschlu kabel von den I O Anschl ssen oder Ports ab 5 Tragen Sie ein geerdetes Antistatik Gelenkband um elektrostatische Ladungen ESD ber blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden 6 Schalten Sie das System niemals ohne ordnungsgem montiertes Geh use ein Safety Regulatory and Notices AVVERTENZA Italiano Rivolgersi ad un tecnico specializzato per la riparazione dei componenti dell alimentazione di questo prodotto possibile che il prodotto disponga di pi fonti di alimentazione Non modificare o utilizzare il cavo di alimentazione in c a fornito dal produttore se non corrisponde esattamente al tipo richiesto Ad ogni fonte di alimentazione corrisponde un cavo di alimentazione in c a separato Linterruttore attivato disattivato nel pannello anteriore non interrompe l alimentazione in
16. Prompt changing to the C 1386 subdirectory and typing winnt32 ox Press ENTER and follow the prompts Using your Server Companion CD The Server Companion CD included with your server can be used to m Install hardware drivers for Windows NT m Reinstall selected utilities m Access system documentation Instructions for each operating system are provided with the Server Companion CD 130 Managing the Server Troubleshooting Introduction If the server does not operate correctly re read the instructions for the procedures you have performed If an error occurs within a program refer to the documentation supplied with the program This section identifies solutions to some possible problems Troubleshooting checklist Before turning on the server make sure that m The power cord is connected to the AC power in connector and an AC outlet m TheAC outlet is supplying power m If a power strip is used it is turned on m If the power supply has a voltage selection switch the voltage selection switch reflects the proper voltage Verifying your configuration If the server is not operating correctly the BIOS may contain an invalid configuration parameter Open the BIOS Setup utility and check your configuration settings See About the BIOS Setup utility on page 111 Introduction 131 Troubleshooting guidelines As you troubleshoot the server keep the following guidelines in mind m Never remove the
17. The power cord s is considered the disconnect device to the main AC power The socket outlet that the system plugs into shall be installed near the equipment and shall be easily accessible SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Tum off all peripheral devices connected to the system 2 Turn off the system by pressing the power button 3 Unplug all AC power cords from the system or from wall outlets 4 Label and disconnect all cables connected to 1 0 connectors or ports on the back of the system 5 Provide some electrostatic discharge ESD protection by wearing an antistatic wrist strap attached to chassis ground of the system any unpainted metal surface when handling components 6 Do not operate the system with the chassis covers removed AVERTISSEMENT Francais Le bloc d alimentation de ce produit ne contient aucune pi ce pouvant tre r par e par l utilisateur Ce produit peut contenir plus d un bloc d alimentation Veuillez contacter un technicien qualifi en cas de probl me Ne pas essayer d utiliser ni modifier le c ble d alimentation CA fourni s il ne correspond pas exactement au type requis Le nombre de c bles d alimentation CA fournis correspond au nombre de blocs d alimentation du produit Notez que le commutateur CC de mise sous tension hors tension du panneau avant n teint pas l alimentation CA
18. and bottom of the drive bay 6 Slide the drive into the bay until the handle starts to close Make sure the tab on the bottom of the handle fits into the slot on the bottom of the drive cage 7 Close the handle securely to set the drive connector into the connector at the back of the drive cage 8 Close the bezel door 9 Use the SCSI control utility to format and configure the new drive Drives 39 Replacing the hot swap backplane The hot swap drive bay indicator board comes out of the server with the hot swap backplane This procedure removes both boards from the sever You should only replace the hot swap backplane if Gateway Client Care has instructed you to do so The hot swap drive cage fits very tightly in the chassis and you may need the assistance of a second technician to remove it O To replace the hot swap backplane 40 1 Follow the static electricity precautions in Preventing static electricity discharge on page 25 2 Turn off the server and disconnect the power cord and all other external peripheral devices 3 Remove the front top panel as described in Removing the front top panel on page 29 4 Disconnect all cables from the drive cage and the backplane 5 Remove all of the hot swap drive carriers from the hot swap drive cage as described in Removing a hot swap drive on page 36 6 Using a flat bladed screwdriver or similar tool press the plastic tabs on both sides of the drive cage toward
19. c a del sistema Per interromperla necessario scollegare tutti i cavi di alimentazione in c a dalle prese a muro o dall alimentazione di corrente PASSI DI SICUREZZA Qualora si rimuovano le coperture del telaio per accedere all interno del Sistema seguire i seguenti passi 1 Spegnere tutti i dispositivi periferici collegati al sistema 2 Spegnere il sistema usando il pulsante spento acceso dell interruttore del sistema 3 Togliere tutte le spine dei cavi del sistema dalle prese elettriche 4 Identificare e sconnettere tutti i cavi attaccati ai collegamenti I O od alle prese installate sul retro del sistema 5 Qualora si tocchino i componenti proteggersi dallo scarico elettrostatico SES portando un cinghia anti statica da polso che attaccata alla presa a terra del telaio del sistema qualsiasi superficie non dipinta 6 Non far operare il Sistema quando il telaio senza le coperture ADVERTENCIAS Espa ol El usuario debe abstenerse de manipular los componentes de la fuente de alimentaci n de este producto cuya reparaci n debe dejarse exclusivamente en manos de personal t cnico especializado Puede que este producto disponga de m s de una fuente de alimentaci n No intente modificar ni usar el cable de alimentaci n de corriente alterna si no corresponde exactamente con el tipo requerido El n mero de cables suministrados se corresponden con el n mero de fuentes de
20. chassis cover while the server is turned on Do not attempt to open the monitor it is extremely dangerous Even if the power is disconnected stored energy in the components can be dangerous m If a peripheral does not work make sure that all connections are secure m If you see an error message on the screen write it down word for word You may be asked about it when calling Gateway Client Care m Only qualified personnel should open the server for maintenance m If you are qualified to maintain the server yourself make sure you are properly grounded before opening the server chassis See Chapter 3 Case Access for more information on preventing electrostatic damage to the server CD drive problems The server does not recognize the CD drive 132 Probable cause The CD is not intended for PC use The CD is loaded incorrectly The CD is scratched or dirty The CD drive needs to be added as new hardware The secondary IDE device may be disabled Troubleshooting Solution Make sure that the disc is PC compatible Make sure that the label is facing up then try again Try cleaning the CD with a lint free cloth Make sure the disk is not scratched In the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the drive Restart your server then press F2 to enter the BIOS Setup utility program From the Advanced IDE Con
21. discharge on page 25 2 Usethe SCSI control software to stop activity on the drive you need to remove 3 Open the bezel door as described in Opening the bezel door on page 27 4 Pinch the grip of the drive carrier handle to release the clip at the top 5 Swing the carrier handle down and pull the drive out of the drive cage Continue pulling until the drive is entirely out of the drive cage 6 Place the drive on a static free surface If you are replacing the drive see Installing a hot swap drive on page 38 Drives 37 Installing a hot swap drive If you are adding a drive to an empty drive slot you must first remove the air baffles from the drive carrier If you are replacing an existing drive remove the old drive as described in Removing a hot swap drive on page 36 To install a hot swap drive 1 Follow the static electricity precautions in Preventing static electricity discharge on page 25 2 Remove the drive carrier as described in Removing a hot swap drive on page 36 3 Remove the four screws that secure the air baffles to the drive carrier If you are removing an existing drive the same four screws secure the old drive to the carrier 38 Replacing and Adding Internal Devices 4 Use the four screws you removed in Step 3 to secure the new drive to the drive carrier 5 With thedrivecarrier handlein the open position align the drive carrier rails with the grooves at the top
22. features 8 front panel board components 16 features 16 replacing 95 front panel features 9 front top panel removing 29 replacing 31 G getting additional information vi guidelines troubleshooting 132 H hard drive maintenance 120 maintenance utilities 120 management 121 troubleshooting 134 hardware status 125 heatsink CPU 62 65 processor 62 65 hot plug fans replacing 89 PCI indicator board components 17 PCI indicator board features 17 PCI indicator board replacing 97 hot swap backplane components 15 backplane features 15 drive bay replacing 40 power supply module replacing 83 humidity operating 162 l I O ports 161 IDE drive maintenance 120 indicators 100 Mbit speed LED 10 disk activity LED 16 LAN activity LED 10 network activity LED 16 power LED 16 20 system fault LED 16 information getting more vi installing 5 25 inch device 49 adapter cards 80 add in cards 80 battery troubleshooting 72 CPU 65 drives hot swap 38 preparing to replace 35 SCA 38 SCSI 38 expansion cards 80 memory 57 processor 65 Intel Server Control 125 internal features 11 ISC hardware status 125 Index 165 J jumper BOOT Option setting 116 CMOS Clear setting 114 Password Clear setting 115 settings 114 system board location 13 K keyboard booting without one 129 port location 11 troubleshooting 138 L LAN 100 Mbit speed LED 10 activity LED 10 port location 10 LEDs 100 Mbit speed 10 control
23. in Step 6 auuu 78 Replacing and Adding Internal Devices 8 Connect any cables to the card see card documentation for proper cable orientation 9 Replace the EMI foam in the same orientation it was in when you removed it 10 Close the case See Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server You may need to reconfigure the server after replacing an expansion card You may also need to install upgrade software that came with the card Check the card documentation for additional information Expansion cards 79 Adding an expansion card Theserver supports as many as two 32 bit 33 MHz PCI expansion cards These cards are not hot swap cards and you must turn off the server before installing one To install an expansion card 1 Set any jumpers and switches on the replacement card if required in the card instructions 2 Turn off the server then disconnect the power cord and all external peripheral devices 3 Remove the back top panel according to the instructions in Removing the back top panel on page 28 See Preventing static electricity discharge on page 25 4 Remove the EMI foam cover over the processors 80 Replacing and Adding Internal Devices 5 Locatean available slot and remove the slot cover by removing the screw that secures it in place then pull out the slot cover 6 Insert the bottom edge of the expansion car
24. in the BIOS Setup utility The memory was installed incorrectly Troubleshooting Solution Open the BIOS Setup utility and save the new memory configuration Make sure that the memory is proper seated and oriented Probable cause A memory chip is faulty Solution Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing The system does not recognize a new or second processor Probable cause The processor was installed incorrectly The processor speed was not set correctly in the BIOS Setup utility The system only detected one processor Modem problem Solution Check the installation Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it was installed correctly If the server BIOS lets you select the processor speed make sure that you have selected the proper speed Enable the processor retest in the BIOS Setup utility S The system does not recognize the modem Probable cause The modem has not been added as new hardware The modem is not connected to a live phone jack The telephone line is in use The modem is not configured with a valid interrupt or address Solution Add the modem as new hardware Make sure that the line connected to the modem is working and plugged into the appropriate port on the modem line port If the modem shares the jack
25. installed in the 5 25 inch drive bay to the system board m Usea narrow SCSI cable to connect a legacy narrow SCSI device in the 5 25 inch drive bay to the legacy narrow SCSI controller integrated onto the system board m UsetheSCSl low voltage differential LVD cableto connect the hot swap backplane to the integrated SCSI controller on the system board Removing a hot swap drive The hot swap drives are located at right side of the front panel The hot swap drive bay supports as many as five 1 inch high 3 5 inch SCSI hard drives The hot swap drives are assigned SCSI ID numbers by the hot swap backplane with the drive on the right end of the hot swap bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 4 on the left end of the hot swap bay See Hot swap backplane on page 15 for the locations of the drives by SCSI ID number Important Gateway tests and verifies the operation and compatibility of the drives we sell Additional or replacement drives must NA conform to Gateway standards especially in a RAID or mission critical environment Install the first drive at the right end then install drives in increasing order by SCSI ID number thereafter You do not need to turn off the server before you remove or replace a hot swap drive 36 Replacing and Adding Internal Devices O To remove a hot swap drive 1 Follow the static electricity precautions in Preventing static electricity
26. it to direct sunlight heater ducts or other heat generating objects m Keep the server away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the server may cause interference m Plug the server into a wall outlet power strip or UPS Important Keep the boxes and packing material If you need to send the server to Gateway for repairs you must use the original NA packaging or your warranty may be voided Setting up the server 19 Starting the server Before you start the server for the first time make sure The voltage selection switch isin the proper position If the power supply is autosensing it will not have a voltage selection switch and it automatically determines the voltage of the incoming power source All cables are firmly connected to the proper ports on the back panel of the server Caution Electricity can flow from connected peripherals into the server causing a shock Make sure the server and A peripherals are turned off and unplugged from the power outlet when you connect peripherals to the server The server and monitor are plugged into an AC outlet power strip or UPS and that the power strip or UPS is turned on mp To start the server 1 If you have connected the system components to a power strip or UPS make sure all the system components are turned off then turn on the power strip or UPS 2 Turn on the monitor 3 Turn on
27. later 85 Power supplies 5 Loosen the captive thumbscrew at the bottom center of the power supply front then slide the power supply forward until it stops Captive thumbscrew 6 Tilt the power supply forward and lift it up and back to clear the tab on the bottom of the chassis 86 Replacing and Adding Internal Devices 7 Holding the new power supply at an angle place the new power supply over the tab on the bottom of the chassis then rotate it so that it rests flat on the bottom of the chassis 8 Slide the power supply back to insert the tabs on the back of the power supply under the slots on the bottom of the chassis Captive thumbscrew Power supplies 87 9 Tighten the thumbscrew at the bottom of the power supply to secure it in place 10 Place the upper drive bay bracket on the top of the chassis Make sure the tabs on the bottom of the bracket fit into the slots at either side of the chassis 11 Slide the upper drive bay bracket back to set the tabs then replace the four screws you removed in Step 3 12 Close the case See Closing the case on page 31 13 Reconnect the power cord and all external peripherals then turn on the server 88 Replacing and Adding Internal Devices Fans The server contains six hot pluggable fans to keep the internal temperature down to acceptable levels Replacing the fans The fans are located between the electronics bay and the drive bays The fans ar
28. latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Safety Regulatory and Notices 159 160 Safety Regulatory and Notices System Specifications The following specifications are for the standard configuration The server m
29. removed then turn on the server Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a NA processor Replacing the battery The battery provides power for the server clock and CMOS memory which holds the system configuration information If your battery is failing you may notice the server clock slowing down and giving you the incorrect time Replacing the battery 69 Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Warning There is a danger of explosion if the battery is incorrectly o replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie o Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs Entsorgen gebrauchter batterien entsprechned herstellerangaben Attention Il y a danger d explosion s il y a replacement incorrect de o la batterie Remplacer uniquement avec une batterie du m me type ou d un type quivalent recommand par le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant To replace the battery 1 Restart the server and start the BIOS
30. server does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your server to normal operation you may have to reset the server OD To close unresponsive programs and reset the server in Windows NT 1 Press CTRL ALT DEL A window opens that lets you close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond press the reset button to restart the server As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA software manual for specific instructions Resetting the server 23 24 System Setup Case Access Preventing static electricity discharge Before opening the server case follow these precautions to prevent damage from static electricity When opening your server case always perform the following procedure Caution Static electricity can permanently damage electronic components in your server Prevent electrostatic damage A to your server by following static electricity precautions every time you open your server case OX To prevent static electricity discharge 1 Turn off the server 2 Touc
31. similar devices that can be installed in the server Preparing to replace or add a drive One 3 5 inch diskette drive at least one 1 inch high 3 5 inch hot swap hard drive and one slimline CD drive are included with the server You can add up to four additional 3 5 inch hot swap drives for a total of five hot swap drives You may also add one 5 25 inch device As you prepare to install drives keep the following in mind m f you remove a drive place it in an antistatic bag or container m Before you install a drive see the drive documentation for information on configuring thedrive setting any jumpers on the drive and attaching cables to the drive m If you are installing a drive that uses an add in controller install the expansion card before you install the drive m You may need to configure the drives you install using the BIOS Basic Input Output System Setup utility or the SCSISelect utility Press F2 at start up to open the BIOS Setup utility or press CTRL A to enter the SCSI Select utility Drives 35 Drive cabling information The server includes four different types of drive cables Each drive cable is clearly labeled indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive m Use the diskette drive connector cable to connect the diskette drive m Use the standard IDE connector cable to connect the CD drive and an IDE device
32. the server The LED on the control panel is lit when the power ison 4 Turn on any other components connected to the server such as speakers a printer or a scanner If nothing happens when you turn on the server m Make sure that the power cables are securely plugged in and that the power strip or UPS if you are using one is plugged in and turned on m Make sure the monitor is connected to the server plugged into the power strip AC outlet or UPS and turned on You may also need to adjust the brightness and contrast controls on the monitor 20 System Setup Understanding the Power On Self Test When you turn on your server the power on self test POST routine checks the server memory and components To see this information on the screen press Esc during POST Press SPACEBAR to bypass the remaining memory count The server displays an error message if POST finds any problems Write down any error messages that you see If you continue to have problems these error messages may help you or Gateway technical support diagnose the cause Setting up the operating system The first time you start the server the operating system takes a few minutes to set up Refer to your operating system documentation for specific questions regarding the operating system O To complete the operating system setup 1 After the server starts the start up wizard opens Click Next 2 Typetherequested information in the appropriate text box
33. the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may O result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Safety Regulatory and Notices Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits When installing or
34. your hard drive operating efficiently and good file management can keep the server free of unwanted files while making important files secure and easier to find Hard drive maintenance utility 120 If you are using the Windows NT operating system you can help maintain the performance of your hard drive by regularly using Check Disk Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA manual Managing the Server Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use the server Also use Check Disk if you have any hard drive problems O To use Check Disk 1 Doubleclick the My Computer icon The My Computer window opens Right click the drive you want to check Select Properties The drive s properties window opens Click the Tools tab At Error checking click Check Now The Check Disk window opens o0 5 WO N Scan the entire hard drive by selecting Scan for and attempt recovery of bad sectors mg Click Start Check Disk checks the drive for errors Follow any on screen instructions for
35. 110 Replacing and Adding Internal Devices Using the BIOS Setup Utility About the BIOS Setup utility Theserver BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off Enter the BIOS Setup utility by restarting the server then pressing F2 when prompted during the startup process The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Security Server Boot Exit Item Specific Help System Time XX XX xx System Date xx XX xxxx Legacy Disket e A Legacy Diskette B Hard Disk Pre Delay enabled Primary IDE Master auto Primary IDE Slave Secondary IDE Master Secondary IDE Slave Processor Settings Language English US F1 Help N Select Item Change Values F9 Setup Defaults Esc Exit e 5 Select Menu ENTER Select 5 Sub Menu F10 Save amp Exit About the BIOS Setup utility 111 112 As you select items on the Main menu or in submenus you see specific information related to the current selection in the Item Specific Help box The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions F1 opensthe Help screen providing general help for using the BIOS Setup utility The f up arrow and J down arrow keys select
36. 2 starting the system 20 startup diskette creating 130 startup troubleshooting memory errors 134 static electricity preventing 25 surge suppressors 119 switch chassis intrusion 126 control panel board location 16 front panel board location 16 NMI 16 power 16 reset 16 sleep 16 system administration 125 control 125 error messages 142 management 125 recovery 130 specifications 161 turning off 22 system board components 13 features 13 jumpers 114 removing 98 replacing 98 system fault LED 16 system reset Windows NT 23 system shut down Windows NT 22 T temperature operating 162 temporary files deleting 122 timeout security 128 top panel removing back half 28 removing front half 29 replacing back half 33 replacing front half 31 troubleshooting adapter cards 136 add in cards 136 battery 72 BIOS recovery 117 black and white on color monitor 141 blank video 140 CD drive 132 checklist 131 CPU 134 dim video 141 diskette drive LED always on 134 diskette drive will not read write format 133 diskette drive not recognized 133 distorted display 142 error messages 142 expansion cards 136 garbled display 141 guidelines 132 hard drive 134 keyboard 138 memory 134 modem 135 mouse 139 peripheral devices 136 printer 137 processor 134 SCS device 136 SCSI drives 134 system does not recognize new CPU 135 system does not recognize new processor 135 video 140 turning off the sy
37. 25 ManageX Event Manager 00 e cece ns 125 Direct Platform Control DPC Console 0000 cece eee eee 126 ACNE AA 126 System recovery tees 130 Creating a startup diskette e eee 130 Using your Server Companion CD 0 0000 c cece eee 130 FROUDIESNOOUNG AeaagrkKkeddR N ks Gee en ereweresees de ke es 131 Intr d ctlon us es beoe ne kG eee Gea eR ee eG ae ed 131 Troubleshooting checklist 0 ee eee 131 Verifying your configuration 1 1 00 cee 131 Troubleshooting guidelines 0 0 cece ee 132 CD drive problems 0 cect tees 132 Diskette drive problems lsslsseeeeeeee Ih 133 Hard drive problems 002 c eee nne 134 Memory and processor problems 2 0 0 0 eee eee ee 134 Modem problems tanaan ne aa n eee 135 Peripheral Adapter problems 000 e eee eae 136 Printer problems svete deta e vele Ria r9 e ER EE LAP vey RE EAE 137 System problems 0 000 cece lh 138 Video problems sasir cese RE sete dette RES Rx ra T Ex 140 Error messages sss sae abe X ER RUE ge RR wee ae ROO ORT RR RR Roe 142 Safety Regulatory and Notices 147 System Specifications ana pA KAKANAN MAA RR 161 Environmental specifications e eae 162 li Aa PAPA PA PK 163 Preface Conventions used in this manual Throughout this manual you will see the following conventions Convention EN
38. Ms see memory Direct Platform Control Console 126 diskette drive replacing 45 troubleshooting LED always on 134 troubleshooting not recognized 133 troubleshooting will not read write format 133 write protection summary 128 drive bay indicator board replacing 40 drives 164 Index E 5 25 inch installing 49 5 25 inch removing 50 cabling 36 CD replacing 45 checking available space 121 checking in Windows NT 121 disk activity LED 16 diskette replacing 45 hot swap installing 38 removing 36 troubleshooting 134 hot swap indicator board replacing 40 maintenance 120 preparing to add 35 preparing to replace 35 SCA installing 38 removing 36 troubleshooting 134 SCSI installing 38 removing 36 troubleshooting 134 SCSI ID numbers 36 troubleshooting 134 troubleshooting CD drive 132 emptying the Recycle Bin 123 environmental specifications 162 error messages 142 Exit menu Setup utility 112 expansion cards F hot plug replacing 73 installing 80 replacing 76 troubleshooting 136 fans power distribution board replacing 90 replacing 89 FAQ frequently asked questions accessing vi FCC notice 152 features back panel 10 bezel 8 control panel board 16 CPU 7 61 front bezel 8 front panel 9 front panel board 16 hot plug PCI indicator board 17 hot swap backplane 15 internal 11 memory 7 52 57 ports 7 processor 7 61 software security 128 system board 13 files backup 122 front bezel
39. Part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company 152 Safety Regulatory and Notices An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive REN s on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total REN s contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that co
40. Setup utility 2 Write down the CMOS values from each tab in the BIOS Setup utility so you can reenter th em after you replacethe battery For moreinformation about the BIOS Setup utility see About the BIOS Setup utility on page 111 3 Turn off the server disconnect the power cord and all external peripheral devices 4 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 70 Replacing and Adding Internal Devices 5 Remove the EMI foam cover over the processors 6 Locate the battery on the system board see System board on page 13 The battery is circular and has the positive pole mark on the top 7 Using a small flat bladed screwdriver carefully remove the battery from its socket on the system board Replacing the battery 71 72 8 Press the new battery in the socket with the positive pole up Be sure you press the battery down far enough for it to contact the base of the socket it should snap into place 9 Replace the EMI foam in the same orientation it was in when you removed it 10 Close the case as described in Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server 12 If theCMOSdatais not correct changetheinformation in the BIOS Setup utility using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after install
41. TER CTRL ALT DEL Setup User s Guide Viewpoint Important Caution A Warning Description Keyboard key names are printed in small capitals A plus sign means to press the keys at the same time Commands to be entered options to select and messages that appear on your monitor are printed in bold Names of publications are printed in italic All references to front rear left or right on the server are based on the server being in a normal upright position as viewed from the front A note labeled important informs you of special circumstances A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of personal injury Conventions used in this manual V Getting additional information Log on to the Gateway technical support area at www gatewayatwork com to find information about your system or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support vi Preface System Features Standard features As many as four Intel Pentium III Xeon processors with 100 MHz Front Side Bus FSB in Slot 2 processor sockets Sixteen Dual Inline Memory Module DIMM sockets on amemory riser card th
42. age your server Always turn off the server and unplug the power A cord s from the server before changing the jumper BIOS recovery mode If you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then try to recover the BIOS by setting the Boot Option jumper When you are trying to recover the BIOS no image appears on your monitor S To recover the BIOS 1 Turn off the server and disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 3 Remove the jumper from pins 9 10 of jumper J9F2 see System board on page 13 for location and place it on pins 10 11 116 Using the BIOS Setup Utility Close the case by following the instructions on page 31 then reconnect the power cord Place the bootable diskette containing the BIOS files into drive A then turn on the server At the start of the BIOS recovery process the server beeps once The recovery process may take a few minutes When the process is completed you will be prompted to remove the diskette from drive A and turn off the server Disconnect the power cord and remove the back top panel again See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 8 Place the jumper ba
43. alimentaci n de corriente alterna que tenga el producto N tese que el interruptor activado desactivado en el panel frontal no desconecta la corriente alterna del sistema Para desconectarla deber desenchufar todos los cables de corriente alterna de la pared o desconectar la fuente de alimentaci n INSTRUCCIONES DE SEGURIDAD Cuando extraiga la tapa del chasis para acceder al interior del sistema siga las siguientes instrucciones 1 Apague todos los dispositivos perif ricos conectados al sistema 2 Apague el sistema presionando el interruptor encendido apagado 3 Desconecte todos los cables de alimentaci n CA del sistema o de las tomas de corriente alterna 4 Identifique y desconecte todos los cables enchufados a los conectores E S o a los puertos situados en la parte posterior del sistema 5 Cuando manipule los componentes es importante protegerse contra la descarga electrost tica ESD Puede hacerlo si utiliza una mufiequera antiest tica sujetada a la toma de tierra del chasis 0 a cualquier tipo de superficie de metal sin pintar 6 No ponga en marcha el sistema si se han extra do las tapas del chasis 149 WARNING English US After you have completed the six SAFETY steps above you can remove the system covers To do this 1 Unlock and remove the padlock from the back of the system if a padlock has been installed 2 Remove and save all screws from the covers
44. and provides a means to remotely diagnose problems or verify the state of the server It will also turn the server on or off You can find additional information about DPC Console under Documentation on the Server Companion CD which came with the server System security To help prevent unauthorized entry or use of the system the server includes key locks on the chassis to prevent entry and the bezel door to prevent use You can also set security measures in the BIOS Setup utility which establishes passwords and automatic system lockouts The system also includes server management software that monitors the chassis intrusion switch Mechanical locks and monitoring The server includes a chassis intrusion switch When the access cover is opened theswitch transmits an alarm signal to the system board where server management software processes the signal You can program a response to an intrusion for example the server may power down or lock the keyboard Software locks through the BIOS Setup utility 126 The BIOS Setup utility provides several security features to prevent unauthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after you enter the correct password s For example the utility lets you m Enable the keyboard lockout timer so the server requires a password to reacti vate the keyboard and mouse after a specified time out period of 1 to 120 minutes
45. assis inside the front panel O To replace the front panel board 1 Turn off the server and disconnect the power cord and all external peripherals 2 Remove the front top panel See Removing the front top panel on page 29 and Preventing static electricity discharge on page 25 3 Remove the two screws that secure the front panel board to the front of the chassis then remove the board from the server 4 Disconnect the cable from the front panel board Note the location and orientation of the cable as you remove it 5 Plug the front panel cable into the connector on the new front panel board Replacing the front panel board 95 6 Install the new front panel board by placing the board in position and replacing the two screws you removed in Step 4 7 Close the case See Closing the case on page 31 8 Reconnect the power cord and the external peripherals then turn on the server 96 Replacing and Adding Internal Devices Replacing the hot plug PCI indicator board Thehot plug PCI indicator board is mounted on the back panel of the chassis above the hot plug PCI slots O To replace the hot plug PCI indicator board 1 Turn off the server and disconnect the power cord and all external peripherals 2 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 3 Disconnect the cable from the hot plug PCI indicator board Note
46. assword when the password is set 138 Troubleshooting Probable cause A key was depressed while the server was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective Solution Clear the sticking key then turn off the server wait for a few seconds then turn the server back on Make sure the cable is properly connected Turn off the server Turn the keyboard upside down to drain it then turn is right side up to let it dry before using the keyboard again Try a keyboard that you know is working The mouse does not work Probable cause Mouse is locked out when the password is set The mouse is not plugged in or connected properly The mouse driver did not load when the server started The mouse is defective Solution Enter the password Make sure that the cable is plugged in correctly Load the appropriate mouse driver manually or contact technical support Try a mouse that you know is working The server power and reset buttons are not responsive Probable cause The front panel is locked out when the password is set Solution Enter the password 139 System problems Video problems 140 The system is running but the screen is blank Probable cause The monitor is not turned on The monitor data cable is not connected The connector or cable is damaged The monitor brightness and contrast controls a
47. at support as many as 16 GB of PC100 Synchronous Dynamic Random Access Memory SDRAM ServerWorks ServerSet IIIHE chipset m Integrated Intel 82559 Fast Ethernet controller Integrated Adaptec AIC 7899 Dual Channel Ultra Ultra II Ultra 160 Ultra 3 small computer systems interface SCSI controller Integrated Adaptec AlC 7880 narrow wide Ultra SCSI controller Integrated ATI Rage IIC video controller with 2 MB of SDRAM PCI hot plug controller which supports six full length hot pluggable PCI slots Two half length PCI slots Baseboard Management Controller BMC hardware management ATX form factor system board and dedicated rackmount chassis One 3 5 inch 1 44 MB diskette drive and one CD drive As many as five hot swap SCSI hard drives Keyboard port PS 2 mouse port PS 2 2 serial ports parallel port RJ 45 local area network LAN port video port and two Universal Serial Bus USB ports Standard features 7 Front bezel 8 Bezel door Front panel controls Bezel door provides access to the hot swap drives and removable media drives Front pane controls provide buttons for power reset and sleep and indicator lights for system fault network activity hard drive access and power For more information on the controls see Front panel board on page 16 System Features
48. aults Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power A cord s from the server before changing the jumper 114 Using the BIOS Setup Utility Password Clear jumper The Password Clear jumper on the system board pins 5 through 7 of jumper J 9F2 lets you delete the passwords See the figure on page 13 for the location of the jumper The following table shows the settings required to perform this task Make sure you turn off the server and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Protect Normal operation Pins 5 6 Clear Clears all passwords at bootup Pins 6 7 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power A cord s from the server before changing the jumper Setting the system board jumpers 115 BOOT Option jumper The BOOT Option jumper on the system board pins 9 through 11 of jumper J9F2 lets you recover the BIOS See the figure on page 13 for the location of the jumper The following table shows the settings required to perform those tasks Make sure you turn off the server and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Normal Normal operation Pins 9 10 Recovery Causes the server to attempt BIOS update or recovery from Pins 10 11 diskette Caution Moving the jumper while the power is on can dam
49. aupts chlich ber die Kabel unterbrochen wird Safety Regulatory and Notices installata Dotata di spazio sufficiente ad accedere ai cavi di alimentazione i quali rappresentano il mezzo principale di scollegamento del sistema Provisto de espacio suficiente como para acceder a los cables de alimentaci n ya que stos hacen de medio principal de desconexi n del sistema 151 Regulatory compliance statements Rack mounting If rack mounted units are installed in a closed or multi unit rack assembly they may require further evaluation by Certification Agencies The following itens must be considered The ambient within the rack may be greater than room ambient Installation should be such that the amount of airflow required for safe operation is not compromised The maximum temperature for the equipment in this environment is 50C unless otherwise specified in the environmental specifications for the equipment Consideration should be given to the maximum rated ambient Installation should be such that a hazardous stability condition is not achieved due to uneven loading Input supply Check nameplate ratings to assure there is no overloading of supply circuits that could have an effect on overcurtrent protection and supply wiring Grounding Reliable grounding of this equipment must be maintained Particular attention should be given to supply connections when connecting to power strips rather than direct co
50. available memory Diskette drive is not recognized Diskette drive 0 seek to track 0 failed Diskette drive reset failed Diskette read failed strike F1 to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Your BIOS configuration is incorrect Enter the BIOS Setup utility then make sure the settings are correct See The system does not recognize the diskette drive on page 133 for a possible solution Enter the BIOS Setup utility then make sure the settings are correct Check the diskette drive cables Make sure that Pin 1 on the cable aligns with Pin 1 on the connector Open the BIOS Setup utility then make sure the settings are correct Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure that the boot disk contains the Command com file Use the BIOS Setup utility if necessary to make sure that your drive or controller configuration is correct Press F1 to try to restart the server You may have an XT keyboard connected to an AT system or vice versa Make sure that the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure that the hard drive cable is properly connected Open the BIOS Setup utility the
51. ay contain optional equipment All specifications are subject to change Case size Processors Cache RAM BIOS IDE interfaces Diskette drive interface O ports Power supply SCSI interfaces Network interface Server management 17 5 in 444 mm x 26 5 in 673 mm x 7 0 in 178 mm As many as four Intel Pentium IIl Xeon processors operating at 600 MHz and faster 256K on each processor Sixteen DIMM sockets support up to 16 GB of PC 100 SDRAM Flash BIOS for easy updates from diskette One PCI IDE controller supports as many as two ATAPI IDE devices hard drives or CDs The chassis supports only the slimline CD drive and one 5 25 inch device Diskette drive controller is integrated on the system board One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port one RJ 45 network port and one video port Redundant N 1 power supply supporting as many as three 350 W power supply modules Integrated Adaptec AIC 7899 Dual Channel Ultra Ultra II Ultra 160 SCSI controller and an integrated Adaptec AIC 7880 narrow wide Ultra SCSI controller Integrated Intel 82559 Fast Ethernet controller Monitoring alerting and logging of critical system information obtained from embedded sensors on the system board including thermal levels voltage levels fan speeds and chassis intrusion monitoring System Specifications 161 Expansion slots Two 32 bit 33 MHz PCI slots four 64 bit 33 MHz ho
52. charge on page 25 Important You do not have to turn off the server to open the back top panel However do not remove the EMI foam from the NA electronics bay unless you have turned the server off and unplugged the power cord 28 Case Access 2 Loosen the two thumbscrews from the top edge of the back panel Thumbscrew Thumbscrew 3 Slide the top panel slightly to the back disengaging the front edge of the panel from the front top panel 4 Lift the panel out and away from the chassis Removing the front top panel The front top panel provides access to the hot swap drive cage the drive cables the power supply cables and the front panel board OD To remove the front top panel 1 Turn off the server and disconnect all power cords 2 Observe all safety and static electricity precautions see Preventing static electricity discharge on page 25 Opening the case 29 3 Remove the three screws from the top of the front top panel 4 Slide the top panel slightly to the front disengaging the back edge of the panel from the top of the front panel 5 Lift the panel out and away from the chassis 30 Case Access Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server Replacing the front top panel You can replace the front top panel whether the back top panel is on or off of the chassis You must replace the fron
53. ck on pins 9 10 of jumper J 9F2 9 Close the case reconnect the cords then turn on the server 11 12 Enter the BIOS Setup utility by pressing F2 when the Gateway Logo screen appears Oncein BIOS Setup utility go to the appropriate tabs and select any BIOS fields you want to change then reenter the values you wrote down at the beginning of this process Save your changes then exit the BIOS Setup utility Troubleshooting If the BIOS recovery was unsuccessful go back to the Gateway Web site and start the process over If you continueto have problems contact Client Care or your system administrator Setting the system board jumpers 117 118 Using the BIOS Setup Utility Managing the Server Avoiding power source problems Surge suppressors line conditioners and uninterruptible power supplies can help protect the server against power source problems Surge suppressors During a power surge the voltage level of electricity coming into the server can increase far above normal levels and cause data loss or system damage Protect your server and peripherals by connecting them to a surge suppressor which will absorb voltage surges and prevent them from reaching your server When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL or Conformite European CE m Check the maximum amount of volta
54. ck panel of the chassis and place it on a static free surface Replacing the system board 99 6 Remove the memory board retention bracket by removing the screw at the back end sliding the bar forward and lifting the bracket out of the slot Replacing and Adding Internal Devices 100 7 Pull the memory board out of the chassis and put it on a static free surface Boards shown outside chassis for clarity Replacing the system board 101 9 Remove the processors by removing the screws and the retention bracket 10 Remove all of the VRMs from the system board by pulling the clips back and pulling the VRM out of the socket 102 Replacing and Adding Internal Devices 11 Remove the plastic hot plug PCI curtains from the electronics bay by pulling them out of the supports at each end ABRAARRRRRAA Replacing the system board 103 12 Lift out the plastic system board shield then remove the two screws and pull out the system board amp 4 13 Removethenew system board from itsanti static bag and set any jumpers that you may need to set for your configuration See System board on page 13 and Setting the system board jumpers on page 114 104 Replacing and Adding Internal Devices 14 Place the new system board in the chassis and secure it with the screws you removed in Step 12 105 Re
55. completing the scan Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive We suggest that you first check your hard drive for available space then back up important files prior to deleting unneeded files in case you delete important files by mistake Checking hard drive space In Windows you can see a chart of the available hard drive space O To check hard drive space 1 Doubleclick the My Computer icon on the desktop The My Computer window opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Maintaining and managing your hard drive 121 Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files You can also back up files by running the Backup utility that came with your operating system In Windows NT Backup copies files to a tape drive To run Backup in Windows NT 1 Click Start then select Programs Administrative Tools then Backup 2 Foll
56. d Kaha Om S T E Legacy narrow SCSI connector Server monitor module SMM feature connector Legacy wide SCSI connector 64 bit 33 MHz hot plug PCI expansion connectors 64 bit 66 MHz hot plug PCI expansion connectors A B C D E F Memory module connector System board 13 14 N xz caomovozzrxc ro PP PP PP BS PSP ION M DOO WS PP oe Hot plug indicator board connector 32 bit 33 MHz half length PCI expansion connectors Intelligent chassis management bus ICMB connector Video connector USB connectors 2 RJ 45 Ethernet LAN connector and LEDs Parallel port Serial ports Stacked keyboard and mouse ports Internal USB connectors Voltage regulator module VRM socket processor 2 Battery VRM socket processor 4 VRM socket processor 3 Processor 4 connector Main ATX power 1 connector Processor 3 connector ATX auxiliary power connector Processor 2 connector Main ATX power 2 connector Processor 1 connector Hard drive activity connector SM Bus system management bus connector Diskette drive connector Integrated drive electronics IDE connector Front panel connector Intra Module Bus IM B connector Configuration jumper J9F2 pins 1 3 CMOS Clear pins 5 7 Password Clear pins 9 11 Boot Option Ultra 160 SCSI A connector Ultra 160 SCSI B connector System Features Hot swap backplane Hot swap SCSI indicator board connector Fan connectors
57. d the keyed edge with the contacts into the slot on the system board and push in firmly to seat the card 7 Replace the screw you removed earlier 8 Connect any cables to the card see card documentation for proper cable orientation Expansion cards 81 9 Replace the EMI foam in the same orientation it was in when you removed it 10 Close the case See Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server You may need to reconfigure the server after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Power supplies The server ships with as many as three 350 W hot swap power supply modules With all three modules the server provides N 1 power supply redundancy letting you hot swap a power supply module if one fails If the power distribution system fails you must replace the entire power supply 82 Replacing and Adding Internal Devices Hot swapping a power supply module If all three hot swap power supply modules are installed you can replace a failed module without turning the server off To replace a hot swap power supply module 1 Follow the static electricity precautions in Preventing static electricity discharge on page 25 2 Determine which power supply has failed by checking theindicator LEDs or using your server management s
58. decreasing the size of the Internet disk cache See your browser s Help files for instructions Emptying the Recycle Bin When you deleteafilefrom your hard drivein Windows it isnot immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieveafilethat you accidentally deletefrom the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin To decrease the size of the Recycle Bin 1 Right click the Recycle Bin then select Properties 2 Atthe Global tab select either Configure drives independently or Use one setting for all drives 3 If you are configuring drives independently click the tab for the drive you want to configure 4 Movethe slider to set the size of the Recycle Bin A good initial setting is 596 5 Click OK Maintaining and managing your hard drive 123 Protecting the server against viruses A virus isa program that attaches itself to a program or datafile on a computer then spreads from one computer to another Viruses can damage data cause computers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of time because they are activated by a certain date or ti
59. devices 2 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 Memory 53 the back end sliding the bar to the front and lifting the bracket out of 3 Remove the memory board retention bracket by removing the screw at the slot on the edge of the electronics bay Replacing and Adding Internal Devices 54 4 Pull the memory board out of the chassis and place it on a static free surface Boards shown outside chassis for clarity 5 Pull open the socket clamps on each side of the DIMM socket then lift the DIMM out of the socket Store the DIMM in an anti static container Memory 55 6 Insert the new DIMM into the socket aligning the two notches in the DIMM with the two notches in the DIMM socket 7 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 8 Once all DIMMs have been installed replace the memory board in the server 56 Replacing and Adding Internal Devices 9 Replace the memory board retention bracket hooking the tab over the edge of the electronics bay and replacing the screw in the back panel 10 Close the case See Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server Insta
60. e al mismo sin autorizaci n 5 Conecte todos los cables externos y los cables de alimentaci n CA al Sistema Si el sistema ha estado en funcionamiento el microprocesador y el disipador de calor pueden estar a n calientes Tambi n conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precauci n y el uso de guantes protectores Existe peligro de explosi n si la pila no se cambia de forma adecuada Utilice solamente pilas iguales o del mismo tipo que las recomendadas por el fabricante del equipo Para deshacerse de las pilas usadas siga igualmente las instrucciones del fabricante AVERTISSEMENT Francais WARNUNG Deutsch AVVERTENZA Italiano ADVERTENCIAS Espa ol WARNING English US The system is designed to operate in a typical office environment Choose a site that is Le syst me a t con u pour fonctionner dans un cadre de travail normal L emplacement choisi doit tre Das System wurde f r den Betrieb in einer normalen B roumgebung entwickelt Der Il sistema progettato per funzionare in un ambiente di lavoro tipo Scegliere una El sistema est dise ado para funcionar en un entorno de trabajo normal Escoja un Standort sollte postazione che sia lugar Clean and free of Propre et d pourvu de m sauber und staubfrei sein Pulita e libera da Limpio y libre de particulas airborne particles ot
61. e hot plug capable so you do not need shut down the server to replace a fan O To replace a fan 1 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 2 Determine which fan has failed by looking at the fan status LEDsin the fan tray Fans 89 3 Place your fingers in the holes on the top of the fan and pull the fan out of the fan tray Wait until the fan blades stop rotating before you put the fan down 4 Insert the new fan into the fan assembly Make sure the direction of rotation and airflow match the direction and airflow of the fan you removed 5 Close the case See Closing the case on page 31 Replacing the fan power distribution board The fan power distribution board rests in the bottom of the fan tray and distributes power to all of the fans and the fan status LEDs The fan power distribution board also provides hardware monitoring for all fans O To replace the power supply 1 Turn off the server and disconnect the power cord and all peripherals 2 Remove both top panels See Opening the case on page 26 and Preventing static electricity discharge on page 25 3 Remove all of the fans from the fan tray 90 Replacing and Adding Internal Devices 4 Disconnect the cables from the bottom front side of the fan tray Note the location and orientation of each cable so you can connect them correctly to the new board
62. e of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98 13 EEC Such marking isindicative that this equipment meets or exceeds the following technical standards 154 Safety Regulatory and Notices CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling Caution Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance A of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call set up This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japanese users VCCI statement This equipment is in the Class A category Informa
63. e port connects a PS 2 compatible mouse Power connector connects the server power cord The other end of the power cord plugs into an AC outlet or power strip System interior Processors Hot swap drive bay Power supply Removable media Electronics bay drives not visible Memory card Hot swap PCI curtains removed for clarity Electronics bay contains the system board the processors the memory and the expansion cards As many as four processors provide the processing power for the server System interior 11 12 Fans provide cooling for all server components There are as many as six hot swap fans in the server Hot swap drive bays support up to five 1 inch high 3 25 inch single connector attachment SCA SCSI hard drives Empty drive bays contain empty carriers to control airflow and electro magnetic carrier EMC emissions Removable media drives provide transportable storage for data The server supports one slimline CD drive oneslimline diskette drive and one 5 25 inch drive bay Power supply provides N 1 redundant power to the server components Hot plug PCI curtains provide protection from electro static discharge ESD when installing or replacing hot plug PCI cards As many as four 64 bit 33 MHz cards and as many as two 64 bit 66 MHz PCI cards can be installed between these curtains Memory card provides sixteen DIMM sockets and supports up to 16 GB of SDRAM System Features System boar
64. e switch setting to AT Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 138 for a possible solution Turn off the server then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the server Check for sticking keys Clean the keyboard if necessary See The system detected memory errors during start up on page 134 for a possible solution Enter the BIOS Setup utility and save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Close all programs that are not currently in use Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure that the printer is online Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Error message Solutions Time and date not set Open the BIOS Setup utility then set the system date and time Write protect error Move the write protection tab over the hole on the back of the diskette Error messages 145 146 Tr
65. e to A or failure of the processor Processors 65 O To add a second or later processor 1 Turn off the server and disconnect the power cord and all external peripheral devices 2 Remove the back top panel See Preventing static electricity discharge on page 25 and Removing the back top panel on page 28 3 Remove the EMI foam cover over the processors 66 Replacing and Adding Internal Devices 4 Using a phillips screwdriver remove the two screws that secure the processor retention bracket then remove the terminator card from the processor slot you want to install the new processor in 5 If the heatsink is separate attach it to the new processor Processors 67 68 6 Align the new processor with the processor slot Note that the processor slot is keyed so the processor can only be installed one way Press it firmly to install it 7 Secure the new processor with the processor retention bracket and the two screws you removed earlier Important As originally shipped the system board has all of the VRMs necessary to support a full complement of NA processors If you need to replace any of the VRMs you must install one VRM for each processor except the first Replacing and Adding Internal Devices 8 Replace the EMI foam in the same orientation it was in when you removed it 9 Close the case See Closing the case on page 31 10 Reconnect the power cord and all other cords you
66. eckung abnehmen indem Sie 1 ffnen und entfernen Sie die VerschluBeinrichtung Padlock auf der R ckseite des Systems falls eine VerschluBeinrichtung installiert ist 2 Entfernen Sie alle Schrauben der Gehauseabdeckung 3 Nehmen Sie die Abdeckung ab Zur ordnungsgemaBen K hlung und L ftung muB die Geh useabdeckung immer wieder vor dem Einschalten installiert werden Ein Betrieb des Systems ohne angebrachte Abdeckung kann Ihrem System oder Teile darin besch digen Um die Abdeckung wieder anzubringen 1 Vergewissern Sie sich da Sie keine Werkzeuge oder Teile im Innern des Systems zuriickgelassen haben 2 berpr fen Sie alle Kabel Zusatzkarten und andere Komponenten auf ordnungsgem en Sitz und Installation 3 Bringen Sie die Abdeckungen wieder am Geh use an indem Sie die zuvor gel sten Schrauben wieder anbringen Ziehen Sie diese gut an 4 Bringen Sie die VerschluBeinrichtung Padlock wieder an und schlieBen Sie diese um ein unerlaubtes ffnen des Systems zu verhindern 5 SchlieBenSie alle externen Kabel und den AC StromanschluBstecker Ihres Systems wieder an Der Mikroprozessor und der K hler sind m glicherweise erhitzt wenn das System in Betrieb ist AuBerdem k nnen einige Platinen und Geh useteile scharfe Spitzen und Kanten aufweisen Arbeiten an Platinen und Geh use sollten vorsichtig ausgef hrt werden Sie sollten Schutzhandschuhe tragen Bei falschem Einsetzen eine
67. enever the server is turned on The LED also flashes when the server is in sleep mode Sleep button lets you put the server into sleep mode to reduce power consumption Power button turns the server on and off Front panel connector connects the controls on the front panel with the system board NMI switch allows a technician servicing the server to generate a non maskable interrupt NMI to help debug server errors System Features Hot plug PCI indicator board The hot plug PCI indicator board provides two LEDs per hot plug PCI slot to indicate the status of the board plugged into the slot Indicator LEDs Data cable connector Indicator LEDs indicate whether the hot plug PCI slot is active or if it is safe to replace the board in the indicated slot Data cable connector connects to the system board and carries the data indicating which slots are active Hot plug PCI indicator board 17 18 System Features System Setup Setting up the server Use the instructions on the quick guide poster that came with the server to assemble the server You can prepare a safer working environment before assembling the server by following these guidelines m Obtain an adequately rated uninterruptible power supply UPS A UPS protects against AC line spikes power interruptions and other power fluctuations that may damage the server m Protect the server from extreme temperature and humidity Do not expose
68. es When you have finished typing the information click Next 3 Continuefollowingthe instructions and selecting optionsin the start up wizard dialog boxes clicking Next to movethrough thedialog boxes until the wizard tells you to restart your server If you need to return to the previous dialog box to change any of your entries click Back 4 Restart the server The setup is complete Important For all operating systems refer to the appropriate Na operating system software manual for specific instructions Starting the server 21 Turning off the server Every time you turn off the server shut down the operating system first You may lose data if you do not follow the proper procedure p To turn off the server in Windows NT 1 Click Start then select Shut down the computer then click Shut Down 2 Click OK The operating system shuts down When you see a message saying It is now safe to turn off your computer turn off the server by pressing the power button 3 Turn off the monitor and peripherals Caution When you turn the server off some electric current still flows through it Before opening the server case or A connecting or removing any peripherals turn off the server then unplug the power cord Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA software manual for specific instructions 22 System Setup Resetting the server If your
69. etention mechanism at the end of the card if the card is full length 9 Connect any cables to the card see card documentation for proper cable orientation 10 Close the case See Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server You may need to reconfigure the server after replacing a hot swap expansion card You may also need to install upgrade software that came with the card Check the card documentation for additional information Replacing an expansion card Theserver supports as many as two 32 bit 33 MHz PCI expansion cards These cards are not hot swap cards and you must turn off the server before replacing one O To replace an expansion card 1 Set any jumpers and switches on the replacement card if required in the card instructions 2 Turn off the server then disconnect the power cord and all external peripheral devices 3 Remove the back top panel according to the instructions in Removing the back top panel on page 28 See Preventing static electricity discharge on page 25 76 Replacing and Adding Internal Devices 4 Remove the EMI foam cover over the processors 5 Disconnect any cables attached to the card 77 Expansion cards 6 Remove the screw that holds the expansion card in place and pull the card carefully from its slot 7 Insert the replacement expansion card firmly into the slot then replace the screw you removed
70. eting the password or by changing the Password Clear jumper See Password Clear jumper on page 115 The server can boot with or without a keyboard During POST and before the server boots the BIOS automatically detects and tests the keyboard if present and displays a message Do not plug in a keyboard while the server is on The sequence you specify in the BIOS determines the boot order see About the BIOS Setup utility on page 111 If secure mode is enabled user password is set you are prompted for a password before the server boots fully If secure mode is enabled and the Secure Mode Boot option is also enabled the server boots fully but requires a password before accepting any keyboard or mouse input System administration and control 129 System recovery Take precautions that allow you to recover damaged files and recover your system in the event that your hard drive is damaged or your BIOS or system files get corrupted Creating a startup diskette If your server hard drive is damaged you may not be able to start the server from the hard drive A startup diskette is a bootable diskette that lets you start the server and attempt to fix the problem When you set up Windows NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you can create one later by running the Windows NT upgrade installation program Perform this process by going to the DOS Command
71. figuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Probable cause The CD drive cables are not installed correctly The CD drive may be defective Solution Open the server then make sure all cables between the IDE controller and the CD drive are correctly connected Replace the CD drive Diskette drive problems The system does not recognize the diskette drive Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your server then press F2 to enter the BIOS Setup utility In the Boot Removable Devices menu make sure that the diskette drive parameters are set correctly Open the server then make sure all cables are properly connected to the controller card Some servers do not have a floppy controller card because the floppy controller is built into the system board Open the server then reseat the drive controller Some servers do not have a floppy controller card because the floppy controller is built into the system board The diskette drive will not read write or format Probable cause The diskette is not IBM formatted The disk is write protected The diskette is corrupted Solution Make sure that the diskette you are trying to format is IBM compatible If it is try reformatting it If not get another diskette Make sure that the write
72. ge the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for the server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for the server m Check line conditioner capabilities A line conditioner smooths out some normal line noise small voltage fluctuations of an electrical supply Avoiding power source problems 119 Line conditioners A line conditioner protects the server from the small fluctuations in voltage from an electrical supply Most systems can handle this variation line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if the server is located near or sharesa circuit with adevicethat causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use a standby uninterruptible power supply UPS to protect your server from data loss during atotal power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS Maintaining and managing your hard drive Regular maintenance can keep
73. h a bare metal surface on the back of the server 3 Unplug all power cords from AC outlets and disconnect the modem cable if installed Also follow these static electricity precautions m Avoid static causing surfaces such as plastic and packing foam in your work area m Removethe parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection m Alwayshold cards by the edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface Preventing static electricity discharge 25 Opening the case 26 Important All references to front back left or right on the server are based on the server being in a normal upright position NA as viewed from the front The only components that are accessible from the outside of the chassis are the front panel controls and indicator lights the hot swap power supply modules the slimline diskette and CD drives and the hot swap hard drives To access the hot swap drives the removable media drives or the front panel you must open the bezel To work on the internal components of the server you must open the chassis Because the components inside the server are extremely sensitive to static electricity make sure you follow the precauti
74. hardware sensors ISC monitors and records system status indicators such as temperature voltage cooling chassis intrusion processor status cooling fan status and power supply status You can establish a threshold or range of accepted values for each of these indicators and you can configure ISC to respond to variances in a number of ways from an entry in the event log to a displayed message or audio alarm or even a complete server shutdown ISC also provides a system hardware inventory SCSI controller status LAN adapter status and BIOS and system slot information You can find additional information about Intel Server Control under Documentation on the Server Companion CD which came with the server ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows NT Windows 2000 or Novell Netware network from a single window and implement commands and policies across the network with a single action With this tool you can automate system management tasks which can be triggered by specific events or at specified thresholds You can find additional information about the ManageX Event Manager under Documentation on the Server Companion CD which came with the server System administration and control 125 Direct Platform Control DPC Console The Direct Platform Control DPC Console provides remote emergency management of servers The DPC Console is independent of the server operating system
75. he DIMM with the two notches in the DIMM socket 7 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 8 Once all DIMMs have been installed replace the memory board in the server 60 Replacing and Adding Internal Devices 9 Replace the memory board retention bracket hooking the tab over the edge of the electronics bay and replacing the screw in the back panel 10 Close the case See Closing the case on page 31 11 Reconnect the peripherals and the power cord then turn on the server Processors The server is compatible with the Intel Pentium III 550 MHz and faster processors with 100 MHz FSB As many as four processors may be installed in the server they must have the same processor and FSB speed Processor and FSB speed are automatically detected by the server Processors must be installed in order from slot 1 through slot 4 and aVRM must be installed for each processor added to the server Whenever processors are installed the most current version of the BIOS should be installed as well see Updating the BIOS on page 113 Processors 61 Replacing a processor When replacing a processor order a processor upgrade kit from Gateway Caution A heatsink must be installed on each processor Installing a processor without a heatsink could result in damage to A or failure of the processor To replace a pr
76. her poussi re en suspension Hausstaub ausgenommen particelle in sospensione en suspension salvo el than normal room dust sauf la poussi re gut gel ftet und keinen a parte la normale polvo normal Well ventilated and away normale Heizquellen ausgesetzt sein polvere presente E Bien ventilado y alejado de from sources of heat Bien a r et loin des einschlie lich direkter nell ambiente fuentes de calor incluida la including direct sunlight sources de chaleur y Sonneneinstrahlung Ben ventilata e lontana luz solar directa Away from sources of compris du soleil direct m keinen Ersch tterungen da fonti di calore E Alejado de fuentes de vibration or physical A l abri des chocs et des ausgesetzt sein compresa la luce solare vibraci n shock sources de vibrations keine starken von diretta Aislado de campos Isolated from strong Isol de forts champs elektrischen Geraten A riparo da urti e lontana electromagn ticos fuertes electromagnetic fields lectromagn tiques erzeugten da fonti di vibrazione producidos por dispositivos produced by electrical g en r s par des appareils elektromagnetischen Felder solata dai forti campi el ctricos devices lectriques aufweisen magnetici prodotti da B En regiones con frecuentes qn regions that are Dans les r gions sujettes in Regionen in denen dispositivi elettrici tormentas el ctricas se susceptible to electrical aux orages magn tiques il elektrische St r
77. i calore potrebbero essere surriscaldati Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio E consigliabile l uso di guanti di protezione Esiste il pericolo di un esplosione se la pila non viene sostituita in modo corretto Utilizzare solo pile uguali o di tipo equivalente a quelle consigliate dal produttore Per disfarsi delle pile usate seguire le istruzioni del produttore ADVERTENCIAS Espa ol Despu s de completar las seis instrucciones de SEGURIDAD mencionadas ya puede extraer las tapas del sistema Para ello 1 Desbloquee y extraiga el bloqueo de seguridad de la parte posterior del sistema si se ha instalado uno 2 Extraiga y guarde todos los tornillos de las tapas 3 Extraiga las tapas Para obtener un enfriamiento y un flujo de aire adecuados reinstale siempre las tapas del chasis antes de poner en marcha el sistema Si pone en funcionamiento el sistema sin las tapas bien colocadas puede da ar los componentes del sistema Para instalar las tapas 1 Aseg rese primero de no haber dejado herramientas o componentes sueltos dentro del sistema 2 Compruebe que los cables las placas adicionales y otros componentes se hayan instalado correctamente 3 Incorpore las tapas al chasis mediante los tornillos extra dos anteriormente tens ndolos firmemente 4 Inserte el bloqueo de seguridad en el sistema y bloqu elo para impedir que pueda acceders
78. ign the holes on the bottom left edge of the CD drive with the pins on the drive tray and press the CD drive firmly into place Drives 47 11 Replace the tray in the chassis using the screw you removed in Step 4 to secure the tray in position 12 Connect the power and data cables making sure the cables are in their original positions 13 Close the case See Closing the case on page 31 14 Reconnect the power cord and all other external peripheral devices then turn on the server 48 Replacing and Adding Internal Devices Installing a 5 25 inch device The chassis supports a single half height 5 25 inch device The 5 25 inch drive bay is in the center of the front panel see System board on page 13 9 To install a 5 25 inch device 1 Turn off the server and disconnect the power cord and all other external peripheral devices 2 Remove the bezel See Removing the bezel on page 27 3 Remove the front top panel See Removing the front top panel on page 29 and Preventing static electricity discharge on page 25 Pull out the metal electro magnetic interference EMI shield from the front of the 5 25 inch drive bay and save it in case you need to remove the 5 25 inch device you are installing Install the drive rails on the 5 25 inch device See the documentation that came with the device for any jumper settings and cable orientation information Drives 49 6 Align the drive rails with
79. ing the new battery try each of the items listed below m Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors m Make sure that all power switches are on If the server is plugged into a power strip or surge protector make sure it is turned on Replacing and Adding Internal Devices m Enter the BIOS Setup utility and compare the settings on the screen with your notes or the server hardware manuals Correct any discrepancies then save the changes and restart the server m Turn off the server removethe cover and make sure that all cables inside the case are attached securely Also make surethat the colored cable edges are aligned correctly and that the connectors did not miss any pins Disconnect and reconnect the cables Close the case as described in Closing the case on page 31 reconnect the modem and power cords then turn on the server m Tum off the server remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described in Closing the case on page 31 reconnect the power cord then turn on the server Expansion cards The server supports two 32 bit 33 MHz PCI cards Both slots support half length cards In addition the server supports six full length hot swap PCI cards Two of these cards can be 64 bit 66 MHz cards and four can be 64 bi
80. ing the system Windows NT 23 S safety accessories 148 battery warnings 70 general precautions 147 static electricity precautions 25 warnings 149 SCSI backplane replacing 40 drive bay replacing 40 drives maintenance 120 drives troubleshooting 134 ID numbers 36 replacing indicator board 40 troubleshooting 136 SDRAM see memory secure boot mode summary 128 security administrator password 128 BIOS setup 112 boot without keyboard 129 chassis intrusion switch 126 disable diskette writes 128 disabling power and reset buttons 128 mechanical locks 126 secure boot mode 128 secure mode 127 168 Index set user password 129 setting the boot sequence 129 setting up in BIOS 126 software features 128 software locks 126 timeout 128 user and administrator passwords set 127 user password set only 127 using passwords 127 Security menu Setup utility 112 serial port location 11 server setting up 19 startup 20 Server Companion CD 130 setting up operating system 21 safety precautions 147 server 19 Windows NT 21 Setup utility Advanced menu 112 BIOS using 111 Boot menu 112 Exit menu 112 Main menu 112 menus 112 navigating through 112 Power menu 112 Security menu 112 shut down procedures 22 sleep button 16 software security features 128 space hard drive 121 specifications altitude 162 CPU 161 environmental 162 humidity 162 input power 162 memory 161 power supply 161 processor 161 system 161 temperature 16
81. interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC Notice for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Safety Regulatory and Notices 153 Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a singleline individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment
82. into effect at bootup To leave secure mode enter the correct password s In secure mode the server will not boot from or write to a diskette unless a password is entered To set these features see About the BIOS Setup utility on page 111 If you enable this protection feature the server disables the power and reset buttons when in secure mode You can specify and enable an inactivity time out period from 1 to 120 minutes If no keyboard or mouse action occurs for the specified period keyboard and mouse input is not accepted To set this feature see About the BIOS Setup utility on page 111 To control access to the system configuration set an administrator password and enable it through the BIOS Setup utility If both the administrator and user passwords are enabled either can be used to boot the server or enable the keyboard and or mouse but only the administrator password allows changes to the BIOS Setup utility Once set passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper See Password Clear jumper on page 115 Managing the Server Feature Control access to the system other than BIOS Setup set user password Boot without keyboard Specify the boot sequence Description To control access to the system set a user password and enable the Password on Boot option using the BIOS Setup utility Once set passwords can be disabled by del
83. items in the menu m Thee left arrow and right arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by gt or activates a selected field Esc closes the screen you are in and returns you to the previous screen or exits you from the BIOS Setup utility F9 opens a screen that lets you return all values to their default settings F10 opensa screen that lets you saveall settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configuration W Security gives you access to settings related to system access passwords Server gives you access to information and options for server management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from the technical support area on the Gateway Web site www gatewayatwork com and install the new version from a diskette
84. lacing 84 power on self test explained 21 preventing static electricity 25 printer troubleshooting 137 processor features 7 61 heatsink 62 65 installing 65 replacing 62 specifications 161 speed 161 troubleshooting 134 protecting system against power source problems 119 the server from viruses 124 R RAM see memory recovering the BIOS 116 recovery mode BIOS 116 recovery system 130 Recycle Bin emptying 123 resizing 123 regulatory compliance 152 removing 5 25 inch device 50 back top panel 28 bezel 28 drives hot swap 36 SCA 36 SCS 36 front top panel 29 memory 52 system board 98 top panel back half 28 top panel front half 29 replacing adapter cards 76 adapter cards hot plug 73 add in cards 76 add in cards hot plug 73 back top panel 33 backplane hot swap 40 battery 70 bezel 34 control panel board 95 CPU 62 drive bay indicator board 40 drive bay hot swap 40 drive indicator board hot swap 40 drives CD 45 diskette 45 preparing 35 expansion cards 76 expansion cards hot plug 73 fan power distribution board 90 fans 89 fans hot plug 89 front panel board 95 front top panel 31 memory 52 PCI indicator board hot plug 97 Index 167 power supply 84 power supply module hot swap 83 processor 62 SCSI backplane 40 SCSI drive bay 40 SCSI drive indicator board 40 system board 98 top panel back half 33 top panel front half 31 reset button location 16 button disabling 128 resett
85. lling memory TheSDRAM DIM Mssupported by your system board conform to the following standards m 64 MB 128 MB 256 MB 512 MB and 1 GB ECC DIMMs m PC100 compliant registered parity ECC SDRAM Memory 57 When you select and install DIMMs keep the following in mind m Registered DIMMs should not be combined with unbuffered DIMMs m Memory must be installed in complete banks four DIMMs at a time from bank A to bank D m No jumper settings are required for the memory size or type because the BIOS automatically detects this information m 16 GB maximum system memory Memory banks are arranged as shown in the figure below S To add DIMMs 1 Turn off the server and disconnect the power cord and all other external peripheral devices 2 Remove the back top panel See Removing the back top panel on page 28 and Preventing static electricity discharge on page 25 58 Replacing and Adding Internal Devices 3 Remove the memory board retention bracket by removing the screw at the back end sliding the bar forward and lifting the bracket out of the slot on the edge of the electronics bay Boards shown outside chassis for clarity Memory 59 5 Pull open the socket clamps on each side of the DIMM socket 6 Insert the new DIMM into the socket aligning the two notches in t
86. lugged in The printer is defective Solution Make sure that the power switch is depressed or set to the On position If the printer is turned on the green power LED should be illuminated Make sure that the power cable is plugged into a live power source Try another printer if one is available The printer is turned on but will not print Probable cause The printer is not online ready Solution Make sure the on line or ready light is on or the display indicates Ready The printer is not connected Make sure the data cable between the printer and the to the system system is properly connected Make sure that it is connected to the proper port Make sure the connector and cable have no bent or broken pins The printer is not designated If the printer that you are trying to print to is not the as the default printer The printer has not been added to the system default printer make sure that you have selected it through the program printer setup function In the Printers window Start Settings Printers double click Add Printer Follow the on screen instructions for adding the new printer The printer prints garbled text Probable cause The wrong driver is being used for the selected printer Solution In the Printers window Start Settings Printers select the printer From the File menu click Properties Make sure that the printer is using the correct printer driver If no
87. me Protect your server from viruses by m Using an anti virus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet After you run the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive m Keeping your anti virus program updated m Obtaining all software from reputable sources and checking the software for viruses before installing it m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus To remove a virus 124 1 Find and remove the virus immediately using an anti virus program 2 Turn off your server and leave it off for at least 30 seconds 3 Turn on the server and rescan for the virus 4 If the virus is still present contact the manufacturer of your anti virus program or Gateway Client Care Managing the Server System administration and control The server has three server management tools included to enable administration and control of Windows NT environments These tools are Intel Server Control ISC ManageX Event Manager and the Direct Platform Control DPC Console Each tool provides some of the system security features Intel Server Control ISC Using a graphical user interface ISC can locally or remotely provide real time monitoring and alerting for server
88. me auftreten In aree soggette a recomienda conectar su storms we recommend estrecomand de brancher mit einem temporali consigliabile sistema a un eliminador de you plug your system into votre syst me un Uberspannungsschutzgerat collegare il sistema ad sobrevoltage y a surge suppresser and supresseur de surtension verbunden sein wahrend un limitatore di corrente desconectar el modem de disconnect et de debrancher toutes les eines elektrischen Sturms In caso di temporali las lineas de telecommunication lines lignes de sollte keine Verbindung der scollegare le linee di telecomunicaci n durante to your modem during an telecommunications de Telekommunikationsleitunge comunicazione dal las tormentas electrical storm votre modem durant un n mit dem Modem bestehen modem Provisto de una toma de Provided with a properly orage mit einer geerdeten E Dotata di una presa a tierra correctamente a grounded wall outlet Muni d une prise murale Wechselstromsteckdose muro correttamente instalada Provided with sufficient space to access the power supply cords because they serve as the product s main power disconnect correctement mise a la terre Suffisamment spacieux pour vous permettre d acc der aux cables d alimentation ceux ci tant le seul moyen de mettre le syst me hors tension ausger stet sein ber ausreichend Platz verf gen um Zugang zu den Netzkabeln zu gew hrleisten da der StromanschluB des Produkts h
89. n connect it directly to the power source Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the server and monitor and leave them off for at least a half hour then restart the server Error messages This section lists common error messages that you may see These messages often indicate procedural errors such as an incorrect keystroke or a 142 write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD ROM is not recognized Data error Troubleshooting Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make certain you entered the right command Verify the specified drive then try it again If you are trying to exit MS DOS to return to Windows type exit then press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct See The server does not recognize the CD drive on page 132 for a possible solution Use CheckDisk on the drive with the error Error message Decreasing
90. n make sure that the correct drive type is selected The drive controller may be defective Press F1 to try to restart the server Try running a disk formatting utility For more information refer to your operating system documentation See The server does not recognize a SCSI drive on page 134 for a possible solution Backup your files as soon as possible Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Open the BIOS Setup utility then make sure the settings are correct Error messages 143 144 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the server powered up Memory size error Non system disk or disk error Not enough memory Print queue is full Printer is out of paper Required parameter missing Syntax error Troubleshooting Solutions Enter your password again make sure to enter it correctly Be aware that some passwords are case sensitive If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password via system board jumper settings Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change th
91. nnections to the branch circuit American users FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interferenceto radio and television reception which can bedetermined by turningtheequipment off and on theuser is encouraged to try to correct theinterference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use only shielded cables to connect peripherals to the server Accessories This equipment has been tested and found to comply with the limits of a ClassA digital device The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules FCC
92. not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the server for ventilation when you set up your work area Never insert objects of any kind into the server ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will only fit into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this server make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your server is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the server The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CM OS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the server is t
93. ocessor 1 Turn off the server and disconnect the power cord and all external peripheral devices 2 Remove the back top panel See Preventing static electricity discharge on page25 and Removing the back top panel on page 28 3 Remove the EMI foam cover over the processors 62 Replacing and Adding Internal Devices 4 Using a phillips screwdriver remove the two screws that hold the processor retention bracket in place 5 Pull the processor up and out of the slot 6 If the heatsink is separate attach it to the processor Processors 63 7 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 8 Replace the processor support bracket using the two screws you removed in Step 4 64 Replacing and Adding Internal Devices 9 Replace the EMI foam in the same orientation it was in when you removed it 10 Close the case See Closing the case on page 31 11 Reconnect the power cord and all other cords you removed then turn on the server Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a NA processor Installing a processor When replacing a processor order a processor upgrade kit from Gateway Caution A heatsink must be installed on each processor Installing a processor without a heatsink could result in damag
94. oftware 3 Remove the bezel See Removing the bezel on page 27 Loosen the captive thumbscrew at the bottom of the failed power supply module 5 Pressdown on thetab at thetop of thefailed module and pull the module out 6 Pull the power supply module entirely out of the chassis Power supplies 83 7 Align the rails on the new power supply module with the grooves at the top and bottom of the power supply and slide the power supply module in 8 Slide the module all of the way into the space until the clip at the top clicksinto place then tighten thethumbscrew at the bottom of the power supply module 9 Replace the bezel Replacing the power supply The redundant 350 W power supply provides all system power If one of the components of the power distribution hardware fails you must replace the entire power supply O To replace the power supply 1 Turn off the server and disconnect the power cord and all peripherals 2 Remove the bezel and the front top panel See Removing the bezel on page 27 Removing the front top panel on page 29 and Preventing static electricity discharge on page 25 84 Replacing and Adding Internal Devices 3 Remove the four screws that secure the upper drive bay bracket in place then slide the bracket forward before lifting it from the chassis 4 Disconnect all cables attached to the power supply Note their locations and orientations so you can reconnect them
95. ons at the beginning of this chapter to avoid static electricity damage Only qualified personnel should open the server for maintenance If you are qualified to maintain the server yourself make sure you are properly grounded before opening the server chassis Caution Avoid exposure to dangerous electrical voltages and moving parts by turning off your server and unplugging the A power cord and modem cable if installed before removing the chassis cover Case Access Opening the bezel door The bezel door covers the removable media drives the hot swap drives and the front panel controls To access these components you must open the bezel O To open the bezel door 1 Grip the bezel door and pull the door straight out away from the chassis 2 Swing the door outward to the right Removing the bezel The bezel covers the hot swap power supply modules and the fasteners for the removable media drives You must remove the bezel to swap a power supply module or replace a removable media device Opening the case 27 To remove the bezel 1 Grip the beza at both sides and pull it straight out from the front panel Removing the back top panel The back top panel provides access to the hot swap fans the hot swap PCI slots the memory card the processors and VRMs and the standard PCI slots O To remove the back top panel 1 Observe all safety and static electricity precautions see Preventing static electricity dis
96. oubleshooting Safety Regulatory and Notices The Gateway 8450R Server originally shipped with a Class A rating according to FCC rules part 15 Later modifications may have improved the rating to Class B To check the rating of the server as shipped to you check the FCC label at the back of the chassis for the rating Important safety information Your Gateway server is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against o personal injury and damage to your Gateway server Setting up your server Read and follow all instructions marked on the product and in the documentation before you operate your server Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the server on a stable work surface The product should only be operated from the type of power source indicated on the rating label f your server has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Safety Regulatory and Notices 147 Openingsin the server case are provided for ventilation Do
97. ow the on screen instructions Deleting unneeded files By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary tmp files You can safely delete all but the most recent tmp files To delete tmp files 122 Open Windows Explorer then select Tools Find then Files and Folders In the Named text box type tmp In the Look in drop down list select your drive letter Click Find Now The list of tmp files appears Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date 6 Highlight all the files in the list except those with the current date 7 Press SHIFT DELETE A dialog box opens asking if you want to delete the files 8 Click Yes The files are deleted Managing the Server Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your server Files are saved in the disk cacheuntil the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by
98. panel 0 0 cee eee 31 Replacing the back top panel 0 0 cee eee 33 Replacing the bezel 0 ccc eee 34 4 Replacing and Adding Internal Devices 35 BT cq e Tcp ne Ao Le a Somat Ne a OR a eek ee ARIK aoe DN Re Re ei 35 Preparing to replace or add a drive eee eee eee 35 Drive cabling information 0 0 0 tee 36 Removing a hot swap drive 0c cee tee 36 Installing a hot swap drive 1 0 0 eee tee 38 Replacing the hot swap backplane 0 00 cece eee eee 40 Replacing the CD drive and the diskette drive 0 000 e eee eee 45 Installing a 5 25 inch device eee 49 Replacing a 5 25 inch device 0 0 cee ee 50 MEMO i esie e RR RR Rx SG oe Shed had Rea Ra e Nana a ads 52 Replacing memory 2 rn 52 Installing memory ssl IRI I e eh 57 Processors usc PERS ER teed PBA ee Eg HERE RE Lex ERA Eine 61 Replacing a processor 1 0 eee eee 62 Installing a processor 1 6 AA eee 65 Replacing the battery cece eee 69 Expansion cards soris iaaa earache dee pam San cde ne ete pa rece 73 Replacing a hot swap PCI card 0 0000 e eee eee 73 Replacing an expansion card 0 te eee 76 Adding an expansion card es 80 Power Supplies ils eet ceo ei bead eS ld aed boo Fie REA Sheds 82 Hot swapping a power supply module 0000 eee eee eee 83 Replacing the power supply
99. panel board location 16 disk activity 16 front panel board location 16 LAN activity 10 network activity 16 power 16 20 system fault 16 line conditioners 120 locks mechanical security 126 software security 126 M Main menu Setup utility 112 management hard drive 121 ManageX Event Manager 125 manual conventions v memory characteristics 52 57 features 7 52 57 installing 57 removing 52 166 Index replacing 52 specifications 161 troubleshooting 134 troubleshooting errors during startup 134 messages error 142 modem troubleshooting 135 monitor adjusting 20 mouse port location 11 troubleshooting 139 N network activity LED 16 port location 10 NMI button location 16 O opening bezel door 27 case 26 operating altitude 162 humidity 162 temperature 162 operating system setup 21 P parallel port location 11 password administrator 128 system access control 129 user and administrator passwords set 127 user password set only 127 using 127 Password Clear jumper setting 115 peripheral devices troubleshooting 136 ports features 7 I O 161 keyboard 11 LAN 10 mouse 11 network 10 parallel 11 serial 11 USB 10 video 10 POST explained 21 power button 20 button location 16 disabling power button 128 indicator LED 16 input specifications 162 LED 20 source problems 119 supply specifications 161 uninterruptible supplies 120 Power menu Setup utility 112 power supply rep
100. placing the system board 15 Replace the plastic system board shield then replace the plastic hot plug PCI curtains in the electronics bay aAnanaaaaaa 16 Replace all of the VRMs in the system board Press each one firmly into the socket until the clips snap into place 106 Replacing and Adding Internal Devices 17 Replace all of the processors in the system board and secure them with the retention brackets and two screws each Replacing the system board 107 18 Replace the EMI foam cover over the processors Replacing and Adding Internal Devices 108 19 Replacethe memory board in the chassis then replacethe memory board retention bracket by hooking the bar over the edge of the electronics bay and securing the other end with the screw you removed in Step 6 109 Replacing the system board 20 Slide the electronics bay back into the chassis and secure it in place with the four screws you removed in Step 5 21 Reconnect thesystem cablesto the appropriate connectors on thesystem board See System board on page 13 for reference 22 Replace the expansion cards and connect any required cables to the expansion cards 23 Close the case See Closing the case on page 31 24 Reconnect all peripherals and the power cord then turn on the server 25 Open the BIOS setup utility and correct any inaccurate settings See About the BIOS Setup utility on page 111 for more information
101. protection window on the upper right corner of the diskette is closed unprotected Run CheckDisk on the diskette If errors are detected and corrected try accessing the diskette again Diskette drive problems 133 The diskette drive LED Probable cause The diskette is corrupted The cable to the drive is not connected properly illuminates continuously Solution Remove the diskette from the drive If the light remains on try restarting the server Open the server then make sure the cable between the diskette drive and its controller is properly connected Make sure that the pins are not bent or misaligned Hard drive problems The server does not recognize a SCSI drive Probable cause SCSI hot swap drive is not seated correctly The SCSI bus is not properly terminated The drive is configured with a conflicting SCSI address The cables are not connected correctly Solution Open the server and reseat the hot swap drive s This problem is most common immediately after shipping Open the server and make sure that the last device on the SCSI bus is properly terminated Change the device s SCSI address to one that is not currently being used by the server Open the server then make sure the cables are connected properly Memory and processor problems 134 The system detected memory errors during start up Probable cause Memory was added or removed and the new configuration was not saved
102. r neuen Batterie besteht Explosionsgefahr Die Batterie darf nur durch denselben oder einen entsprechenden vom Hersteller empfohlenen Batterietyp ersetzt werden Entsorgen Sie ver brauchte Batterien den Anweisungen des Herstellers entsprechend AVVERTENZA Italiano Dopo aver seguito i sei passi di SICUREZZA sopracitati togliere le coperture del telaio del Sistema come seque 1 Aprire e rimuovere il lucchetto dal retro del Sistema qualora ve ne fosse uno installato 2 Togliere e mettere in un posto sicuro tutte le viti delle coperture 3 Togliere le coperture Per il giusto flusso dell aria e raffreddamento del sistema rimettere sempre le coperture del telaio prima di riaccendere il sistema Operare il sistema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema Per rimettere le coperture del telaio 1 Controllare prima che non si siano lasciati degli attrezzi o dei componenti dentro il Sistema 2 Controllare che i cavi dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente 3 Aitaccare le coperture al telaio con le viti tolte in precedenza e awvitarle strettamente 4 Inserire e chiudere a chiave il lucchetto sul retro del sistema per impedire l accesso non autorizzato al sistema 5 Ricollegare tutti i cavi esterni e le prolunghe AC del sistema Se il sistema stato a lungo in funzione il microprocessore e il dissipatore d
103. re turned down The monitor is defective The video card is not seated correctly The video card is not compatible with the server The terminator card or the second processor is not seated properly Troubleshooting Solution Make sure that the monitor is plugged in and turned on If the monitor is turned on the green power LED should illuminate Make sure that the monitor data cable is connected to the video controller on the back of the server Check the connector and cable for bent or damaged pins Adjust the brightness and contrast knobs to the center position Connect a working monitor to the server Open the server then make sure the video card is seated properly Some servers do not have a video controller card because the video controller is built into the system board Check the documentation or technical support to make sure that the video card is compatible with the server If not obtain a compatible video card The server board may have a built in video adapter so there may not be a video adapter to remove and replace Open the server and reseat the terminator card or the second processor The image on the screen is dim or difficult to read Probable cause The monitor brightness and contrast controls are turned down Sunlight is glaring off the display The monitor may be old Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from
104. realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such O power lines or circuits Contact with them could be fatal Safety Regulatory and Notices 157 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp NOO 2 C Iv Antenna lead in wire 158 Safety Regulatory and Notices Notices Copyright 2000 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All rights reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the
105. removing the four screws that hold them in place 7 If you are installing a replacement device install the rails on the device and proceed from Step 5 on page 49 8 If you are not installing a replacement device re install the metal EMI shield you removed when you originally installed the 5 25 inch device 9 Close the case See Closing the case on page 31 10 Reconnect the power cord and all other external peripheral devices then turn on the server Memory Sixteen DIMM sockets on the separate memory board support up to 16 0 Gigabytes GB of PC 100 SDRAM Replacing memory TheSDRAM DIMM s supported by your system board conform to thefollowing standards m 64 MB 128 MB 256 MB 512 MB and 1 GB Error Checking and Correcting ECC DIMMs m PC100 compliant registered parity ECC SDRAM 52 Replacing and Adding Internal Devices When you select and install DIMMs keep the following in mind m Registered DIMMs should not be combined with unbuffered DIMMs m Memory must be installed in complete banks four DIMMs at a time from bank A to bank D m No jumper settings are required for the memory size or type because the BIOS automatically detects this information m 16 GB maximum system memory Memory banks are arranged as shown in the figure below O To replace DIMMs 1 Turn off the server and disconnect the power cord and all other external peripheral
106. ry replacing 70 troubleshooting 72 bezel features 8 removing 28 replacing 34 bezel door opening 27 BIOS recovery mode 116 BIOS Setup utility 111 Advanced menu 112 Boot menu 112 Exit menu 112 Main menu 112 menus 112 navigating through 112 Power menu 112 Security menu 112 updating 113 Boot menu Setup utility 112 BOOT Option jumper setting 116 boot sequence setting 129 buttons control panel board location 16 disabling power and reset buttons 128 front panel board location 16 NMI 16 power 16 20 sleep 16 system reset 16 C cabling drives 36 case closing 31 opening 26 size 161 CD drive problems 132 replacing 45 CD Server Companion 130 certifications in brief 162 characteristics of memory 52 57 chassis intrusion switch 126 Check Disk in Windows NT 121 Index 163 checking hard disksin Windows NT 121 checking hard drive space 121 checklist troubleshooting 131 closing case 31 CMOS Clear jumper setting 114 components control panel board 16 front panel board 16 hot plug PCI indicator board 17 hot swap backplane 15 system board 13 system interior 11 conditioner line 120 configuration verifying 131 Console Direct Platform Control 126 control panel board components 16 features 16 replacing 95 CPU features 7 61 heatsink 62 65 installing 65 replacing 62 specifications 161 speed 161 troubleshooting 134 creating startup diskette 130 D deleting temporary files 122 DIM
107. s This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Please ensure that a separate telephone not NA dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing Laser safety statement 156 All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devicesin these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should
108. stem Windows NT 22 U uninterruptible power supplies 120 updating the BIOS 113 USB port location 10 Index 169 user password access 127 using passwords 127 safety precautions 148 utilities hard drive maintenance 120 utility BIOS Setup 111 V verifying your configuration 131 video black and white on color monitor troubleshooting 141 blank screen troubleshooting 140 dim screen troubleshooting 141 distorted display troubleshooting 142 garbled display troubleshooting 141 port location 10 troubleshooting 140 viruses protecting the server 124 W warnings safety 149 Windows NT setup 21 shut down procedures 22 170 Index a J EE TS A MAN US 8450R SYS GDE RO 6 00 8506284
109. t 33 MHZ cards See System board on page 13 for the locations of the card slots Replacing a hot swap PCI card You do not need to turn off the server to install or replace a hot swap expansion card O To replace a hot swap expansion card 1 Set any jumpers and switches on the replacement card if required in the card instructions Expansion cards 73 2 On the back panel check the hot swap status indicator for the card you are replacing or the slot you are filling If the slot has power the first LED is green disable the card through software before replacing it Hot plug Status LEDs m 0 GREEN Power to slot a AMBER Fault on slot mlm Both Lights Power to slot and Fault condition aja Blinking GREEN Power Up or Down Cycle 3 Remove the back top panel according to the instructions in Removing the back top panel on page 28 4 Open the hot swap expansion card retention clip by pressing gently on the clip and rotating it through the back panel Closed S Open position position Green and Amber LED s Inside View 74 Replacing and Adding Internal Devices 5 If thecard is full length release the card retention mechanism at the end of the card and pull the card from the slot 7 Push the hot swap expansion card retention clip back through the back pane until it clicks into place Expansion cards 75 8 Close the card r
110. t install the correct one Printer problems 137 System problems The system will not start up Probable cause Solution The system is notconnectedto Make sure that the power cable is connected to an an AC outlet operating AC power source Voltage selection switch not Make sure that the voltage selection switch is set to set correctly the correct power source A power supply module has Power supply alarm buzzes and power supply status failed LED blinks indicating a failed power supply module Replace the indicated power supply module You can turn off the audible alarm by inserting an appropriate tool into the port on the front panel and pressing the switch The power supply has failed The power supply alarm buzzes and all power supply status LEDs blink indicating a failed common component Replace the entire power supply housing One or more of the power supply modules may also be bad The system is non responsive Probable cause Solution An error occurs during an Restart your server by pressing the reset button If the application or the server system is still non responsive press and hold in the power may be out of memory button for 4 seconds to turn the server off Turn the server back on then follow the on screen instructions Keyboard mouse and front Enter the password panel are locked out when the password is set The keyboard does not work Probable cause Solution Keyboard is locked out Enter the p
111. t plug PCI slots and two 64 bit 66 MHz hot plug PCI slots all on the system board Drive Bays One slimline CD drive bay one slimline 3 5 inch drive bay occupied by diskette drive one half height 5 25 inch drive bay and five hot swap bays at least one is occupied by a 1 inch high hot swap drive Environmental specifications 162 The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Temperature operating 5 to 35 Celsius or 41 to 95 Fahrenheit Humidity operating 20 to 80 Altitude 200 feet to 5 000 feet Voltage AC input 90 to 135 VAC 180 to 255 VAC Frequency 47 to 63 Hz Certification FCC Class A UL CUL CAN CSA STD C22 2 No 950 CE Mark VCCI Class A CB scheme System Specifications Index Numerics 5 25 inch device installing 49 removing 50 A access control 129 accessories safety precautions 148 adapter cards hot plug replacing 73 installing 80 replacing 76 troubleshooting 136 add in cards hot plug replacing 73 installing 80 replacing 76 troubleshooting 136 additional information getting vi adjusting the monitor 20 administrator password access 127 Advanced menu Setup utility 112 altitude operating 162 B back panel features 10 back top panel removing 28 replacing 33 backing up files 122 backplane features 15 hot swap components 15 hot swap replacing 40 batte
112. t top panel before you can operate the server If you do not a system intrusion event is logged by the system management hardware Be careful not to pinch any cables with the panel as you replace it To replace the front top panel 1 Placethefront top panel on thetop of the chassis approximately 3 4 inch forward from the front of the server Closing the case 31 2 Slide the panel toward the back of the chassis securing it in place The tabs on the back edge of the front top panel slide under the lip of the back top panel 3 Replace the screws you removed earlier a Nag 9 32 Case Access Replacing the back top panel O To replace the back top panel 1 Placetheback top panel on thetop of the chassis approximately 3 4 inch back from the back edge of the front top panel 2 Slide the panel toward the front of the chassis securing it in place Be careful not to pinch any cables with the panel as you replace it 3 Tighten the thumbscrews you loosened earlier Closing the case 33 Replacing the bezel Thebezel prevents unauthorized access to the hot swap power supply modules and the fasteners for the removable media drives To replace the bezel 1 Align the four pins on the back of the bezel with the four holes in the sides of the front panel and press the bezel firmly into place 34 Case Access Replacing and Adding Internal Devices Drives There are several types of drives and
113. the location and orientation of the cable as you remove it 4 Remove the two thumbscrews that secure the board to the back panel then remove the board from the server Replacing the hot plug PCI indicator board 97 5 Install the new front panel board by placing the board in position and replacing the two screws you removed in Step 4 auuuuuuun KA Ay nuno TEA 6 Plug the hot plug PCI indicator board cable into the connector on the new board 7 Close the case See Closing the case on page 31 8 Reconnect the power cord and the external peripherals then turn on the server Replacing the system board The system board integrates the other elements of the server such as the processor memory storage networking and communications O To replace the system board 1 Turn off the server and disconnect the power cord and all external peripheral devices 2 Open the case See Opening thecase on page 26 and Preventing static electricity discharge on page 25 98 Replacing and Adding Internal Devices 3 Remove all expansion cards from the server See Replacing a hot swap PCI card on page 73 and Replacing an expansion card on page 76 4 Disconnect all cables from the system board Note the location and orientation of each cable as you remove it 5 Removethefour screws that secure the electronics bay to the chassis then pull the electronics bay out through the ba
114. the center of the cage You may need to hold them in on one side while pressing them in on the other Replacing and Adding Internal Devices 7 When you have freed all four tabs push the drive cage out from the back then pull it out of the chassis 41 Drives 8 Remove the four screws that secure the hot swap backplane to the hot swap drive cage then pull the backplane out of the drive cage The hot swap indicator board will also come out of the drive cage 9 Remove the hot swap indicator board and the plastic shield from the hot swap backplane and place both boards on a static free surface 42 Replacing and Adding Internal Devices 10 Plug the hot swap indicator board into the new hot swap backplane 11 Put the plastic shield into place and carefully insert the two boards into the hot swap drive cage 4 Nga LO ONI d7 2447 Z 43 Drives 12 Secure the hot swap backplane in placed with the four screws you removed in Step 8 13 Align the four rails on the sides of the drive cage with the grooves in the chassis and slide the hot swap drive cage back into the chassis 14 Install all of the hot swap drive carriers as described in Installing a hot swap drive on page 38 15 Reconnect the cables to the hot swap backplane 16 Replace the front top panel as described in Replacing the front top panel on page 31 17 Plug in the peripherals and the power cord and turn on the server
115. the grooves at the top and bottom of the 5 25 inch drive bay and slide the device into the bay until the rails click into place 7 Connect power and data cables to the device making sure the cables are oriented correctly 8 Close the case See Closing the case on page 31 9 Reconnect the power cord and all other external peripheral devices then turn on the server Replacing a 5 25 inch device 50 Thechassis supports a single half height 5 25 inch device The 5 25 inch drive bay is in the center of the front panel If you remove a device from the 5 25 inch drive bay you must either install a reolacement device or install the metal EMI shield that originally shipped with the server Replacing and Adding Internal Devices O To replace a 5 25 inch device 1 Turn off the server and disconnect the power cord and all other external peripheral devices 2 Remove the bezel See Removing the bezel on page 27 3 Remove the front top panel See Removing the front top panel on page 29 and Preventing static electricity discharge on page 25 4 Disconnect the power and data cables from the device If you intend to install a replacement device note the location and orientation of the cables to make installing the replacement device easier 5 Pinch the front ends of the drive rails toward the center of the drive bay and pull the drive out of the bay Drives 51 6 Remove the drive rails from the device by
116. the sun or a window Replace the monitor The color monitor displays everything in black and white Probable cause Solution The server was turned Make sure that the monitor is turned on then restart the on before the monitor system The display type is set In the Control Panel window Start Settings Control incorrectly Panel double click Display set the display to the appropriate monitor type then restart the server The displayed characters are garbled Probable cause The video cable is damaged The display setup is incorrect The video card has failed Solution Make sure the connector and cable have no bent or damaged pins In the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Try another video card Video problems 141 The video is distorted Probable cause The monitor controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close to a source of electrical interference The monitor needs to be degaussed Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Check the connector and cable for bent or damaged pins Disconnect the monitor power cable the
117. tion Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling TORE RUBLES ERRSSERMBRS VCCI ORB EDS IFA ATE CT COSI CXERECIERS 2 cu GEENSRCTCEMHOERT 0Std dme SS SKLIBKENSTILEMHVET Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency Safety Regulatory and Notices 155 New Zealand Telecommunication statement for products fitted with Telepermit approved modems The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor doesit imply that any product is compatible with all of Telecom s network service
118. uld affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canadian users ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio
119. urned off a small amount of electrical current still flows through the server Always unplug all power cables and modem cables from the wall outlets before cleaning the server Unplug the server from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the server The server does not operate properly when the operating instructions are followed The server was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway 148 Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care NA areas of medical and dental facilities oxygen laden environments or industrial facilities Safety Regulatory and Notices Warnings EN WARNING English US The power supply in this product contains no user serviceable parts There may be more than one supply in this product Refer servicing only to qualified personnel Do not attempt to modify or use the supplied AC power cord if it is not the exact type required A product with more than one power supply will have a separate AC power cord for each supply The power button on the system does not turn off system AC power To remove AC power from the system you must unplug each AC power cord from the wall outlet or power supply
120. with another device make sure that the other device does not have the port open Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address Modem problems 135 Peripheral Adapter problems The system does not recognize a SCSI device Probable cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI bus is not terminated The device cables are not installed correctly Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the device Assign an available SCSI ID to the device Make sure the last device on the SCSI bus is terminated Open the server then check all cables between the controller and the device The system does not recognize an expansion card Probable cause The interrupt or I O address is set incorrectly The card has not been configured through the software The card was not installed correctly 136 Troubleshooting Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the server Configure the card with the appropriate software Make sure the card jumpers are set correctly and reseat the card Printer problems The printer will not turn on Probable cause The printer is not turned on The printer is not p

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