Gateway 5860 User's Manual
Contents
1. PY 50008 005 KC 26001 C17 KC 25001 C15 KC 24001 C15 KC 23001 C15 KC 21001 CI3 Chapter6 74 Memory KN 1GBOB 036 KN 2GBOB 029 KN 4GBOB 014 KN 1GB07 002 KN 2GB07 002 KN 1GBOH 015 KN 2GBOH 009 Memory APACER UNB DIMM DDRIII 1333 1GB 75 073C1 G02 LF 128 8 0 065um KN 1GB01 031 Memory APACER UNB DIMM DDRIII 1333 2GB 75 A73C1 G02 LF 128 8 0 065um KN 2GB01 025 Memory A DATA UNB DIMM DDRIII 1333 1GB AD6311A0823EU LF 128 8 0 065um KN 1GBOC 010 HDD HDD HGST 3 5 7200rpm 500GB HDS721050CLA362 Jupiter SATA II 16MB LF F W 3EA HDD HGST 3 5 7200rpm 640GB HDS721064CLA332 Jupiter SATA II 32MB LF F W 3EA HDD HGST 3 5 7200rpm 1000GB HDS721010CLA332 Jupiter SATA II 32MB LF F W 3EA KH 50007 012 KH 64007 002 KH 01K07 003 HDD SEAGATE 3 5 7200rpm 500GB KH 1 01 ST3500418AS Pharaoh PB SATA II 16MB LF F W CC44 koo HDD SEAGATE 35 7200rpm 1000GB ST31000528AS Pharaoh BP SATA Il 32MB LF F W CC44 HDD SEAGATE 3 5 7200rpm 1500GB ST31500341AS Brinks SATA II 32MB LF F W CC4H HDD WD 3 5 7200rpm 500GB WD5000AAKS 22V1A0 SATA II 16MB LF F W 05 01D05 HDD WD 3 5 7200rpm 640GB WD6400AAKS 22A7B2 XL320M 640G SATA II 16MB LF F W 01 03B01 HDD WD 3 5 5400rpm 1500GB WD15EADS 22P8B0 GP500 SATA 32MB LF F W 01 00A01 HDD WD 3 5 5400rpm 2000GB WD20EADS 22R6B0 GP500 SATA II 32MB LF F W 01 00A01 KH 01K01 013 KH 15K01 002 KH 50008 014 KH 64008 003 KH 15K08 001 KH 02K08 001 SuperMulti ODD HLDS2. PS3 PS2 SPS connector 1 2x7 pin front panel I O header 1 Jumper for clear CMOS 1 on board buzzer a 2 reserved 2 pin GPIO connector Color management for on board connector please provide proposal Acer Hardware spec Please follow m Acer Desktop H W Validation Request rev 2 7 m Acer Motherboard EE Design Request v3 7 Others Support dual head display and surround view Not Support HDD Password function Chapter1 7 Block Diagram 3 4 3 Intel Processor 100MHz DDR3 1066 1333 2 Sandy Bridge DDR3 1066 1333 2 LGA 1155 Pin Socket 16GB MAX Dual Channel Memory x 4 Slots High Speed USB TMDSIRGB D SUB INTEL REALTEK RTLB111E E 10 100 1000 lt PEB gt Cougar Point 100MHz PCH EEC EE 55 a Deran se ke AUDIO CODEC ALC662 SIO 4MB SIO 1T8772E _ sm SPI FLASH 8 Chapter 1 System Utilities CMOS Setup Utility CMOS setup is a hard ware configuration program built into the system ROM called the complementary metal oxide semiconductor CMOS Setup Utility Since most systems are already properly configured and optimized there is no need to run this utility You will need to run this utility under the following condition e When changing the system configuration settings When redefining the communication ports to prevent any conflicts When modifying the power management configuration e When changing the password or making other changes to the security setup e When a confi
3. give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation 3 Refer to Power System check and Beep Codes to determine which corrective action to perform Chapter4 60 System Check Procedures Power System Check If the system will power on skip this section Refer to System External Inspection If the system will not power on do the following Check if the power cable is properly connected to the system and AC source Check if the voltage selector switchis set to the correct voltage setting System External Inspection a IN G Inspect the LED indicators on the front panel which can indicate the malfunction Make sure that air flow is not blocked Make sure nothing in the system is making contact that could short out power If the problem is not evident continue with System Internal Inspection System Internal Inspection 1 2 3 4 5 6 7 8 10 11 12 61 Turn off the system and all the peripherals connected to it Unplug the power cord from the power outlets Unplug the power cord from the system Unplug all peripheral cables from the system Place the system unit on a flat stable surface Remove the system covers For instructions on removing system covers refer to System Disassembly Verify that componen
4. illustrations show a 2 pin jumper When the jumper cap is placed on bothpins the jumper is SHORT If you re move the jumper cap or place the jumpercap on just one pin the jumper is OPEN SHORT OPEN This illustration shows a 3 pin jumper Pins 1 and 2 are SHORT Chapter5 69 70 The following illustration shows the location of the motherboard jumpers Pin 1 is labeled Bl Bie i he hd BRE BE LEE E Fit EP pE Parte teers Fite Peper FI frit te Pp ee FREES erer a MESSE ON 1 2 NORMAL CLR_CMOS1 3 pin CLEAR CMOS 2 3 CLEAR Before clearing the CMOS make sure toturn the system off 1 2 NORMAL ME_CLR1 3 pin MEDISABLE 2 3 MEDISABLE JG CLR_CMOS1 m g ME CIR1 Chapter5 FRU Field Replaceable Unit List This chapter offers the FRU Field Replaceable Unit list in global configuration of the IXTREMEM5860 desktop computer Refer to this chapter whenever ordering the parts to repair or for RMA Return Merchandise Authorization NOTES e When ordering FRU parts check the most up to date information available on your regional web or channel For whatever reasons a part number is changed it will NOT be noted on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for servi
5. with bracket c Assembly the two screws that secure the USB board to the bracket zh OBH TBI SS FSE ee r ag ee ee ae wa a od a p a a o ee BOTTOM SIDE BOTTOM SIDE Chapter3 44 45 d Put top USB module into the top side of chassis and fix two screws Use Screw x 8 u Top Side of Chassis Chapter3 Assembly the Front I O Module a Put front I O module into the top side of chassis and fix 1 screw Use Screw x Chapter3 46 Assembly the Card Reader and LED Cable Assembly a Putcard reader module into the front side of chassis and A1 hook to A2 holes B1 hook to B2 holes LEFT SIDE RIGHT SIDE b Fix 2 screws to add the bracket to the chassis Use Screw x d 47 Chapter3 Assembly the Light Board Module and LED Cable a Put Light board to Light board bracket along the arrow b Fix 2 screws Use Screw x Chapter3 48 c Put Light board module into the top side of chassis d Fix 2 screws e Add the LED cable 49 Chapter3 Assembly the Main Board Put Real I O shielding to chassis a Fix 8 screws in chassis b 50 bile ip fin lm hh Sharam keler 1 i ko er m Chapter3 51 Assembly the Hard Disk Drive a Put HDD in the cage along the arrow b Fix screws x4 520 5 Kgf cm on the cage c Push HDD bracket along the arrow and fix 1 screw Use Screw x TTT HH VO Cha
6. 4 109KS Black Japanese KB RF40B 084 KB RF40B 085 KB RF40B 086 KB RF40B 087 KB RF40B 088 Keyboard LITE ON SK 9061 RF2 4 105KS Black UK KB RF40B 089 Keyboard LITE ON SK 9061 RF2 4 105KS Black English Canadian French KB RF40B 090 Wireless mouse Lite on P5 optical mouse RF2 4 SM 9661 with MS 11200 084 receiver nano dangle Card Reader mar CR 10400 125 CR 10400 126 JI OT W Q D Y Q D
7. A full reset is required to change the setting Enabled Enables or disables ASF Disabled Primary Video Select a Video memory size UMA Frame buffer Size Select a Frame buffe size Enabled Enables or disables Surrande view Disabled Chapter2 15 Integrated Peripherals ART CAS Setup Utility nteyrated Fer iphera 4 dl Help Item USB Control ler Enabled IS Support Enabled Disabled orage Esulation LA tol Enabled oard Audio Control ler Enabled board LAN Control ler Enabled Unboard LAN Option ROM Disabled Onboard SATA Controller Enables or disables the onboard SATA controller gt Onboard SATA Mode Select an operating mode for the onboard SATA AD Native IDE Onboard USB Controller Enables or disables the onboard USB controller Enabled Disabled Enabled Disabled USB Storage Emulation Enables or disables support for legacy USB devices Snapea Disabled EORNA Cla piles Enables or disables the onboard USB controller ile Controller Disabled UMA Onboard Graphics Mode select a mode of the onboard graphics Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded option ROM for Enabled onboard network controller Disabled Enabled Onboard Floppy Controller Enables or disables the onboard Floppy controller Disable
8. DB jack detection issue Jack Detection Resistor R37344 and R37345 are located near Codec IC Noise will bypass by R37344 and R37345 Jack Detect function will be workable Audio device should meet Microsoft Windows Professional and Windows 7 latest logo requirement BIOS should meet Microsoft Pin Configuration Guidelines for High Definition Audio Devices www microsoft com whdc device audio PinConfig mspx Chapter 1 LAN Controller Realtek 8111E Gigabit Ethernet controller BA Port 1 x RJ45 rear port from Gigabit Ethernet Design Criteria E Should be worked under 10 100 1000Mbs environment Reserved disable function on both hardware and BIOS side Default is enabled USB Controller AMD SB810 Ports Quantity 14 should reserve more header for front DB m 6 ports for rear port m On board 4 2 5 headers 4 ports for front daughter board 2 ports for internal card reader 2 ports for Daughter board Aspire M5400 M3400 only m Connector Pin Standard FPIO pin definition Data transfer rate support m USB 2 0 1 1 IEEE 1394 Front Panel I O Header Tis wer ies LED PID Kema Siyam ED F i L i a PVE PSI iler LET WH a 3 Z pt Ts Tawi mrawr 6 te psy 1 ie i PARS Prikl Chapter1 Hardware Monitor o Controller Super I O ITE 8772 Monitor Functions m Temperature CPU System 4 _ Monitor System Ambient Temp Monitor CPU Temp ii Fan Speed
9. FFFOh 65 Chapter4 BIOS Recovery Put the BIOS ROM like P01 AO to a bootable USB memory key Disk on Key DOK Install the DOK to the system Press power button to boot the system The BIOS recovery function will be executed you will head a long beep and one short beep MP YY a Press lt Del gt to enter BIOS setup menu when you see the logo and message irem Del to amter setup lt FIF gt Display Koci Menu 6 Press Proceed with flash update start recovery Enabled 7 Wait it compeled 8 ENTER and exit Recovery completed Chapter4 66 Chapter 5 Jumper Information M B Placement Sa TF TI FU w at i F 7 m a F ii J a f CU ise z i BEDENE mm AFM m r ET imi e 5 i ke iu gf Boel iii se ee ee ae z j 1 a i l j bal PP CPP Ree RY EMAN Pee ee TT FEI PEST Chapter5 67 68 1 3 5 7 11 13 N KER EN EZE KE EN KE DDRIII DIMM slot CPU Power connector SATA connectors Card reader USB header SPDIF out header PCIEx1 slot PCIEx1 slot RTC BATTERY Chapter5 Jumper Setting The section explains how to set jumper for correct configuration of the main board Setting Jumper Use the mother board jumpers to set system configuration options Jumpers with more Than one pin are numbered When setting the jumpers ensure that the jumper caps are Placed on the correct pins The
10. Features This setup page includes all the items in standard compatible BIOS Advanced BIOS Features This setup page includes all the items of Award special enhanced features Advanced Chipset This setup page includes all advanced chipset features Features Integrated Peripherals This setup page includes all onboard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency setup BIOS Security Features Change set or disable password It allows you to limit access to the System Load Default Setting Load Default Setting indicates the value of the system in best performance configurationparameters which the system would be Save amp Exit Save amp Exit Setup Save CMOS value Save CMOS value settings to CMOS and exit setup to CMOS and exit setup Exit Without Se Abandon all CMOS value changes and exit setup In the descriptive table following each of the menu screen shots settings in boldface are the default and suggested settings Chapter2 Product Information The Product Information menu displays basic information about the system These entries are for your reference only and are not user configurable AMI CMOS Setup Util Product Information Tune Help Item ten Aemory Product Mame musten Serial Numbe
11. Gateway iXtreme 5860 Service Guide PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on this service guide Copyright Copyright 2010 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core Core 2 Duo Core 2 Quad Celeron and combinations thereof are trademarks of Intel Corporation Other brand an
12. Mounting Chassis accepts AT X style power supply Feature Chasses accepts PS2 style power supply Features for internal mounting tab Location of 4 external mounting holes Chapter1 1 Power Supply Electrical 250W 300W 500W in stable mode Acer Assign System Power Design Feature Unit Support 82 PSU for EnergyStar 5 0 complaint Design for H67 series chipset compatible system Voltage design should be covered 5V 3 3V 12V 5VSB 12V attention to 12V output capability Demand for both PFC Non PFC solutions two different quotations are needed Minimum 4 Serial ATA power connector solution should be included by default Minimum 1 big 4 pin power connector included Minimum 1 small 4 pin power connector included PFC version will not provide switch selector for 115 230V AC input but it should be universal for Europe and China Non PFC version should provide switch selector for 115 230V AC input and universal for worldwide Security Feature Lock pad Thermal Feature Provision for optional secondary fan depending on CPU Adequate venting in the front of chassis Adequate venting in the rear of chassis Must Follow DT thermal Engineering RFW in Appendix EMI Considerations O shield provides contact between I O ports and chassis Open external drive bays contain EMI shields Filler panels of empty add in card slots seated Chassis seams have features to enhance grounding Motherboard mounting f
13. ROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Table of Contents System Tour Features System Specification General System Features Block Diagram System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly and Assembly Disassembly Requirements Pre disassembly Procedure Removing the Side Panel Removing the Front Bezel Removing the Top Bezel Removing the VGA Card Removing the TV Card Removing the System Fan Removing the Power supply Removing the Optical Drive Removing the Hard Disk Drive Removing the Main Board Removing the Light Board and LED Cable Removing the Card Reader and LED Cable Assembly Removing the Front I O Module Removing the Top USB Board Assembly Procedure Assembly the Top USB Board Assembly the Front I O Module Assembly the Card Reader and LED Cable Assembly Assembly the Light Board and LED Cable Assembly the Main Board Assembly the Hard Disk Drive Assembly the Optical Drive Assembly the Power supply Assembly the System Fan Assembly the TV Card Assembly the VGA Card Assembly the Top Bezel Assembly the Front Bezel Assembly the Side Panel System Trouble shooting Hardware Diagnostic Procedure System Check Procedures Power Syst
14. Super Multi DRIVE HH DL 16X GHGON LF HF Black Bezel SATA HF Win7 eu ae ODD PLDS Super Multi DRIVE HH DL 16X DH 16ABSH LF Black Bezel HF Win7 SATA KU 0160F 011 BD Combo ODD HLDS BD COMBO HH 6X CH20N Black Bezel ODD PLDS BD COMBO HH 6X DH GE2S Black Bezel NE BD Writer ODD HLDS BD RW HH 6X BHSON Black Bezel SATA KU 0060D 004 HF Win7 ODD PLDS BD RW HH DL 6X DH 6B2SH LF HF Black Bezel SATA Win7 HE ours VGA 288 E160 A00AC HD6750 1GB GDDR 5 128BITS SAMSUNG DVI HDMI DP W ATX VG APC67 501 BKT ROHS 288 5E142 001AC HD6570 1GB DDR3 128BITS DVI I SL HDMI SAMSUNG ATX VG APC65 701 BRACKET 288 5E153 000AC HD6450 1GB SDDR3 288 1E180 000AC HD6450 512MB SDDR3 288 2N162 101AC GT420 2GB 128bit 582950 DVI I HDMI VGA ATX Hynix inlet Wee 288 2N162 001AC GT420 2GB SDDR3 RX 128bit Samsung DVI HDMI VGA ATX Mw 288 1N162 001AC GT420 1GB 128bit DVI I HDMI VGA ATX Samsung 288 1N162 101AC GT420 1GB 128bit DVI I HDMI VGA ATX Hynix 288 1E153 200AC AMD HD5450 512MB 64bits sDDR3 DVI HDMI VGA ATX 4 LAYER COST DOWN New VG APC54 524 Hynix 1 2 Avermedia H753 A TV Tuner Card PCle Hybrid ATSC TU 10500 072 S W Encoder Avermedia H753 D TV Tuner Card PCle Hybrid DVB T TU 10500 074 S W Encoder Philips Remote Controller RC2604307 01BG for EMEA pair with RV 11000 007 RT 11300 021 Philips Remote Controller RC2604302 01B MSFT code US pair with OVU430008 RT 11300 022 Philips OVU710018 Win7 receiver Philips code for EMEA H57
15. _ Monitor CPU fan speed _ Monitor System fan spped i Voltage Vcore 12V 5V 3 3V 5VSB BAT Design Criteria e Designed in CPU over temperature warning shut down circuit a Linear mode control for CPU and System Fan separately by individual sensor E PWM function should cover ACPI mode and non ACPI mode Nice to support for higher 128 bytes r w by SMBus System LED Definition Power State LED m SO Blue Steady m S1 S3 Blue Blinking m S4 S5 Off Storage State LED m Active Blue Blinking m idle Off Please refer to Acer BIOS spec for details and follow Acer LED spec Current and Voltage on The Blue LED current and voltage bias must follow LED Definition v1 4 LED in Appendix m Voltage bias 5V m Current 20mA 6 Chapter 1 All On board Rear I O connectors Connectors List m 1 PS 2 Keyboard port m 1 PS 2 Mouse port m 1 HDMI port need certification for consumer models m 1 D sub port m 6USB ports m 1 RJ45 LAN port m 5 1 channel phone jack 3 audio jacks On board connectors 1 INTEL 1155 CPU socket 4 DDR3 memory sockets 1 PCI Express x16 slot 3 PCI Express x1 slot 6 SATA2 connectors 4 2x5 pin Intel FPIO specification USB pin connectors follow Intel FPIO Standard Specification 1 2x5 pin Intel FPIO spec Microphone In Headphone Out pin connector 1 3 pin CPU fan connector co lay with 4 pin CPU fan connector 1 3 pin system fan connector with linear circuit 1 24 pin 4 pin ATX interface
16. all peripheral cables from the system Place the system unit on a flat stable surface Chapter3 Removing the Side Panel a Loose screw x 2 5 0 5 Kgf cm b Remove left side panel and take out it Chapter3 26 Removing the Front Bezel a Release the front bezel retention tabs from the chassis interior 27 Chapter3 Removing the Top Bezel a Pull the Top Bezel away from the Chassis b Release the top bezel retention tabs from the chassis interior Chapter3 28 29 Removing the VGA Card a b Releasing cover slot Remove the screw that secures the card to the chassis Use Screw x Chapter3 c Gently pull the card to remove it from the main board PCI E x16 Chapter3 30 Removing the TV Card a Remove the screw that secures the card to the chassis m a Use Screw x 31 Chapter3 Removing the System Fan a Removing the four screws that secures the system fan to the chassis b Take out the system fan from the chassis Chapter3 32 Removing the Power Supply a Disconnect the 4 pin and 24 pin power supply cables from the main board b Remove the screw that secures the power supply to the chassis Use Screw x4 aim 33 Chapter3 C Chapter3 Lift the power supply module out of the chassis 34 Removing the Optical Drive a Remove the two screws that secure the main board to the chassis Use Sc
17. block recovery portion of the BIOS NOTE Checkpoints may differ between different platforms based on system configuration Checkpoints may change due to vendor requirements system chipset or option ROMs from add in PCI devices Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled E Set up floppy controller and dete Atiempttoreadfromfioppy Enable ATAPI hardware Atem to read from ARMD and ATAPI CDROM ee ee EE o Read error occurred on media Jump back to checkpoint EB FO o Search for pre defined recovery file name in root directory oo Beoowery flenot fom m Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file Start reading the recovery file cluster by cluster Disable L1 cache Check the validity of the recovery file configuration to the current configuration of the flash part FB Make flash write enabled through chipset and OEM specific method Detect proper flash part Verify that the found flash part size equals the recovery file size The recovery file size does not equal the found flash part size Erase the flash part Program the flash part The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at FOOO
18. buffered non ECC DIMM support m 1GB to 16GB max Memory support Design Criteria x Should meet Intel Chipset platform design guide a Dual channel should be enabled always when plug in 2 same memory size DDR III memory module Should meet Intel chipsets family BIOS specification Chapter1 R On Board Graphic Solution PCI Express PCI slot FDD IDE SATA Audio Intel HD graphic solution Meet Microsoft Vista Premium graphic requirement 1 HDMI port and 1 D sub port for Consumer model Need to measure VGA follow Acer SOP PCI Express Slot Type x16 Quantity 1 PCI Express Slot Type x1 Quantity 3 The sequence should be PCI Express x16 gt PCI Express x1 None None Quantity 6 Transfer rate support 1 5Gb s and 3Gb s Transfer rate support 6Gb s Only Port0 Port1 Storage Type Support HDD CD ROME CD RW DVD ROM DVD RW DVD RW DVD Dual DVD SuperMultiPlus Blu Ray ODD Chip Realtek HD audio codec ALC662 VC HD codec 5 1 Connectors support http Rear 3 jacks follow HD audio definition Example as below Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirement Audio 0002 1 front panel audio header 2x5 Add HD de pop CKT the attachment is the reference please propose your solution S N ratio 90 dB at rear output jack Follow Acer Audio Spec v5 2 and Audio C R should support Acer Internal speaker spec Follow Realtek audio design for front
19. ce e To scrap or to return the defectives follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it e This document will be updated as more information about the FRU list becomes available Chapter6 11 DX4380 G Exploded Diagram NOTE This section will be updated when more information becomes available Li Tete z t j Sym mam n HS m 72 Chapter6 Chapter6 a Seecoverrignt 1 Pa Part 6 1 8 Front Bezel Trim 1 Assembly Assembly Logo Light Pipe Assembly Assembly Assembly Assembly Assembly Assembly 73 ixtremeM5860 FRU List Main board pF SKU Baseline MB GBL01 001 Chassis Chassis MicroATX HM100C with front top USB port for P5 301 PB Bezel w o 3 5 HDD carrier HS 13100 162 Chassis MicroATX HM100D with front top USB port for P5_30L PB Bezel w o 3 5 HDD carrier De Oe ECS AVC PB Bezel PM350 USB 2 2 port bezel for HM100A w o 3 5 HDD carrier w i PhotoFrame amp PZ 11900 215 Backup button CS AVC PB Bezel PM351 USB 2 2 port bezel for HM100B w i one 3 5 HDD carrier w i PhotoFrame amp Backup button Intel LGA1156 HI 10800 058 JE Intel LGA1156 HI 10800 048 SYSTEM FAN KDE 1209 GP 92 92 25 ROHS HI S150F 002 PZ 11900 216 CPU Cooler DPS 250AB 63A PS 5251 7A2 ATX 250PA 1 A01004 PY 25009 019
20. d Serial Port1 Address select a port base on address 3F8 IRQ4 Serial Port1 Mode select the mode Normal Serial Port2 Address select a port base on address 2F8 IRQ3 Serial Port2 Mode select the mode Normal si Parallel Port Address select a port base on address 378 Parallel Port Mode select the mode Normal Legacy USB Support Enables or disables support for legacy USB devices 16 Chapter2 Power Management Setup He lp tem Modi Disabled Select the ACPI i yal State iser fii U nie RIATM Wisabled System Suspend Un by PCIE Device Disab led bj PCI Devices U isabled i KEY Mouse Enabled LSB RBS nuse Enabled Un AC Power Loss Last State S3 STR ACPI Suspend Mode Select an ACPI state S1 POS Enabled Deep power off mode Select the Deep power off Mode Disabled Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Enabled Function Disabled Enables or disables to wake up the system from a power Enabled PONET ORDY PENE DEVICES saving mode through an event on PCI Express device Disabled Power On bv PCI Devices Enables or disables to wake up the system from a power Enabled y saving mode through an event on PCI device Disabled Enables or disables to wake up the system from a power Enabled Pome Dy Mose rg saving mode through Modem Ring Disabled Wake Up by PS 2 Enables or disables to wake up the system from a power Enabled KB Mouse saving mode using a PS2 keyboard or
21. d product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual SCREEN Denotes actual messages that appear on screen MESSAGES NOTE Gives additional information related to the current topic CAUTION Gives precautionary measures to avoid possible hardware or software problems WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information vi Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE P
22. discard changes made and close the Setup Utility LAS setup Utility Product Informatio k PC Health Status Standard CMOS Features b Frequency Voltage Control Advanced DOS Features IOS Security Features Advanced Chipset ttings Integrated Ferip Discard changes and exit setup uj Power Management ML k Cancel Tl Move Enter Select llajue FIQ Saue ESC Exit Fl General Help Po Defaults Setting vO2 67 O Copyright 2002 2810 Acer Im Chapter2 23 System Disassembly and Assembly This chapter contains step by step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the Chapter3 screws with the corresponding components to avoid mismatch when putting back the components 24 Pre disassembly Procedure 25 Before proceeding with the disassembly procedure perform the steps listed below 1 2 3 4 5 Turn off the system and all the peripherals connected to it Unplug the power cord from the power outlets Unplug the power cord from the system Unplug
23. eatures provides grounding Acoustic Criteria Operating mode 32 dBA or under under Windows OS Idle mode 28 dBA or under under Windows OS please refer to Acer test summary for details Must Follow DT ATX acoustic Engineering RFW in Appendix Vibration Test Criteria Operating 9 16 2 Hz 0 38mm peak to peak 16 2 250 Hz 0 2G Sweep rate 1 octave minute Direction X Y Z axis Test cycles 2 cycles per axis Non operating 5 27 1 Hz 0 6G 27 1 50 Hz 0 4mm peak to peak 50 500 Hz 2 0G Sweep rate 0 5 octave minute Direction X Y Z axis Test cycles 4 cycles per axis Chapter1 Motherboard Specification RoHS Should be compliant with RoHS EuP Should be compliant with EuP Lot6 Size Max 244mm x 244mm MicroATX Certification Microsoft MDA 2010 compliant HDMI 1 4a m Certificate fee paid by MB vendor Brand Logo Need to print Acer logo on PCB Platform Branding Meet Intel Manageability Processor Socket Type Intel Socket1155 Socket Quantity 1 System Chipset SB Intel H67 Design Criteria Should meet Intel H67 platform design guide Should meet Intel BIOS specification Super I O ITE8772 support PECI sense CPU Socket Type DDR III connector m Socket Quantity 4 DIMMs m Channel A Slot 2 4 Channel B Slot 1 3 m Different colors for slot 1 2 and slot 3 4 Dual channel support Speed support m 1333MHz Capacity support m DDR Ill un
24. eckpoints may differ between different platforms based on system configuration Checkpoints may change due to vendor requirements system chipset or option ROMs from add in PCI devices If boot block debugger is enabled CPU cache as RAM functionality is enabled at this Before DO point Stack will be enabled from this point Early Boot Strap Processor BSP initialization like microcode update frequency and other CPU critical initialization Early chipset initialization is done Early super I O initialization is done including RTC and keyboard controller Serial port is enabled at this point if needed for debugging NMI is disabled Perform keyboard controller BAT test Save power on CPUID value in scratch CMOS Go to flat mode with 4GB limit and GA20 enabled Verify the boot block checksum System will hang here if checksum is bad Disable CACHE before memory detection Execute full memory sizing module If memory sizing module not executed start memory refresh and do memory sizing in Boot block code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled D2 Test base 512KB memory Adjust policies and cache first 8MB Set stack D6 D8 63 Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Copies compressed boot block code to memory in right segments Copies BIOS from ROM to RAM for faster access Performs main BIOS checksum and u
25. em Install or Change the Supervisor Password LPre password f Ualue FiO Saye ESC Exi Po Owtinaized Defaults Supervisor Password Indicates the status of the supervisor password Indicates the status of the user password Supervisor password prevents unauthorized access to the BIOS Setup Utility Press Enter to change the Supervisor password Setting a supervisor password 1 Use the up down arrow keys to select Change Supervisor Password menu then press Enter A password box will appear Type a password then press Enter The password may consist up to six alphanumeric characters A Z a z 0 9 Retype the password to verify the first entry then press Enter again Press F10 Select Yes to save the new password and close the Setup Utility Changing the supervisor password ne e gt Use the up down arrow keys to select Change Supervisor Password menu then press Enter Type the original password then press Enter Type a new password then press Enter Retype the password to verify the first entry then press Enter again Press F10 Select Yes to save the new password and close the Setup Utility Removing a supervisor password 1 2 3 Use the up down arrow keys to select Change Supervisor Password menu then press Enter Enter the current password then press Enter Press Enter twice without entering anything in the password fields Chapter2 Load Default Settings The Load Default Settings menu a
26. em Check System External Inspection System Internal Inspection 1 o W a 10 10 11 24 24 25 26 27 28 29 30 32 33 35 36 37 39 40 41 42 44 44 46 47 48 50 51 52 53 54 55 56 57 57 59 60 60 61 61 61 61 vii Beep Codes 62 Checkpoints BIOS Recovery 63 YA Jumper and Connector Information 67 M B Placement 67 Jumper Setting 68 Setting Jumper 68 FRU Field Replaceable Unit List m 12 IXTREMEM5860 Exploded Diagram 74 IXTREMEM5860 FRU List System Tour Features Below is a brief summary of the computer s many feature NOTE The features listed in this section is for your reference only The exact configuration of the system depends on the model purchased Chassis Specification Number of 5 25 Drive Bay 2 external Reserve optional 3 5 HDD carrierx1 Number of 3 5 Drive Bay 1 external bay 2 internal bays Number of Total Addin Sio __ PM350 amp PMSS Control and Indicator 1 Single color LED for Power white 1 single color LED for HDD white 2 single color LED for Logo white 8 single color LED for front top bezel white Front O Connector Front 2USB 2 0 Ports 2 HD audio jacks black Top 2 USB 2 0 Ports Motherboard Mounting Features for mounting MicroATX 9 6 inches 9 6inches Feature 244mm 244mm motherboard No obstruction to mount MicroATX motherboard Add in card slots align with MicroATX motherboard Power Supply
27. eo card is not working its memory is not accessible or its BIOS may be corrupt This error code could also mean something is wrong with the motherboard Symptom Description One long beep then one short BIOS damaged Processor jump to BootBlock to beep execute the default procedure Symptom Description Two short beeps CMOS checksum error 62 Checkpoints A checkpoint is either a byte or word value output to I O port 80h The BIOS outputs checkpoints throughout bootblock and Power On Self Test POST to indicate the task the system is currently executing Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre boot process Viewing BIOS checkpoints Viewing all checkpoints generated by the BIOS requires acheckpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method islimited since it only displays checkpoints that occur after the video card has been activated Bootblock Initialization Code Checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The following table describes the type of checkpoints that may occur during the bootblock initialization portion of the BIOS NOTE Please note that ch
28. fixed FW pair with RT 11300 021 VG PCPT4 252 VG PCPT4 201 VG PCPT4 202 TV Tuner Remote Receiver RV 11000 025 Philips Win OVU430008 with IR blaster RV 11000 023 D 1156E A10A Modem PCI Ex1 card LSI Universal Modem PCI E 56K V 92 Concorde C40 FX 10100 002 WN7601R Ralink RT3090 802 11b g n 1x1 WLAN PCI E x1 card NI 10200 037 Speaker Neosonica mini speaker USB black meet Win7 SP 10600 032 Keyboard LITE ON SK 9020 USB 104KS Black US KB USB0B 283 Keyboard LITE ON SK 9020 USB 105KS Black UK KB USB0B 284 aaa a A LITE ON SK 9020 USB 105KS Black Spanish KB USBOB 285 Keyboard LITE ON SK 9020 USB 105KS Black KB USBOB 286 English Canadian French Keyboard LITE ON SK 9020 USB 104KS Black KB USBOB 287 Traditional Chinese Keyboard LITE ON SK 9020 USB 104KS Black Thailand Keyboard LITE ON SK 9020 USB 109KS Black KBUSBOB 374 Japanese Keyboard LITE ON SK 9020 USB 109KS Black Brazilian Portuguese leverage the JA 109 key top cover dl USB P5 KB USB0B 373 USB Mouse MS 11200 081 USB P5 MS 11200 083 Wireless KB Keyboard LITE ON SK 9061 RF2 4 104KS Black US KB RF40B 083 Keyboard LITE ON SK 9061 RF2 4 104KS Black Traditional Chinese Keyboard LITE ON SK 9061 RF2 4 104KS Black Thailand Keyboard LITE ON SK 9061 RF2 4 105KS Black Spanish Latin Keyboard LITE ON SK 9061 RF2 4 107KS Black Brazilian Portuguese Keyboard LITE ON SK 9061 RF2
29. guration error is detected by the system and you are prompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off Before you run the CMOS Setup Utility make sure that you have saved all open files The system reboots immediately after you close the Setup NOTE CMOS Setup Utility will be simply referred to as BIOS Setup or Setup utility In this guide The screen shots used in this guide display default system values These values may not be the same those found in your system Chapter2 9 Entering CMOS setup 1 Turn on the server and the monitor If the server is already turned on close all open applications then restart the server 2 During POST press Delete If you fail to press Delete before POST is completed you will need to restart the server The Setup Main menu will be displayed showing the Setup s menu bar Use the left and right arrow keys to move between selections on the menu bar Navigating Through the Setup Utility 10 Use the following keys to move around the Setup utility Left and Right arr
30. llows you to load the default settings for all BIOS setup parameters Setup defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly t Product Information t Standard CHG Features t Adganced BIOS Features duanced Chipset Feat r Integrated Peripheral Power Managenent Selu FC Health Status t Frequency Uol tage Control t BIOS Security Features It Settings Load Optimal Defaults Setup t Sav log Cancel Moe Ewter Select Value FIO Saue ESC Exit Fl General Help Fo Defaults Setting v2 67 O Copyright 2062 2616 Acer Inc Chapter2 21 Save amp Exit Setup The Save amp Exit Setup menu allows you to save changes made and close the Setup Utility CAUS Setup Utility re b Product Information r PC Health States Standard CHG Features BP Frequency Uni tage Control Advanced BIOS Features k BIOS Security Features Advanced Chipset Feat lt Settings nteyrated Peripheral Save Setting and Exit Setup Power Management Setu hit Sav ng Ok Lance l BN O i SSS eS m Mwe Enter Select Walue Fl Saue ESC Exit Fi General Help FU Defaults Setting yl2 67 Copyright 7007 2010 Acer Inc 22 Chapter2 Exit Without Saving The Exit Without Saving menu allows you to
31. mouse Disabled If enabled press any key or click the mouse will wake system Enabled from S1 S3 state Disabled Enables or disables the system to reboot after a power failure Power Off Restore On AC Power Loss or Power On interrupt occurs Last State Wake Up by USB KB Mouse Chapter2 17 PC Health Status Ho Daba i j Los SETUP WEP iat PC Health Status Help Item Enable Disable the control of the system CPU fan speed by changing the fan voltage LE nat led a lt Select Value F10 Save F9 Upi EF ized De fan Its im Select the system Shutdown Temperature meli Temperature Disabled CPU Shutdown Enabled Temperature Select the system Shutdown Temperature Disabled Smart FAN Enables or disables the smart system fan control function mili Disabled 18 Chapter2 Frequency Voltage Control m 5 BE CUL OTi liti Frequency Uoltage Control abled Help tem Disable Ena ble oH Spread Spectrum PE Ua lime Pld Sayr Ee r Fii ptimized Defaults Enables or disables the reduction of the mainboard s EMI Note Remember to disable the Spread Spectrum feature if you Enabled are overclocking A slight jitter can introduce a temporary boost Disabled in clock speed causing the overclocked processor to lock up Spread Spectrum Chapter2 19 BIOS Security Features 20 Change Supervisor Password MI CMOS Setup Utility 1 ATOS Security Features Help t
32. ow keys Move between selections on the menu bar Up and Down arrow keys Move the cursor to the field you want PgUp and PgDn keys Move the cursor to the previous and next page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Enter key Display a submenu screen NOTE Availability of submenu screen is indicated by a gt Esc f you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are making selections from a pop up menu closes the pop up without making a selection F1 Display the General Help panel F6 Press to load optimized default system values F7 Press to load fail safe default system values F10 Save changes made the Setup and close the utility Chapter2 Setup Utility Menus JE lect Lal il O i 1 CHOS Setup Util ci z dl e n AA G Mag Exit Without Say Im f Value F160 Save SULU America The Setup Main menu includes the following main setup categories Product Information This page shows the relevant information of the main board Standard CMOS
33. pdates recovery status accordingly Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint EO See Bootblock Recovery Code Checkpoints sectionfor more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1MB Read Write including E000 and F000 shadow areas but closing SMRAM Chapter4 Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST Code Checkpoints section of document for more information System is waking from ACPI S3 state nn OEM memory detection configuration error This range is reserved for chipset vendors amp system manufacturers The error associated with this value may be different from one platform to the next Chapter4 64 Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table describes the type of checkpoints that may occur during the Boot
34. pter3 Assembly the Optical Drive a Push ODD along the arrow and fix screws x2 on the chassis Use Screw x Chapter3 52 Assembly the Power Supply a Disconnect the 4 pin and 24 pin power supply cables from the main board b Remove the screw that secures the power supply to the chassis Use Screw x4 c Connect 24 pin main power and 4 pin power cable to MB 53 Chapter3 Assembly the system Fan a Put System fan into chassis b Fix 4 screws Use Screw x4 Chapter3 54 Assembly the TV Card a Remove cover slot lock and PCI slot 1 3 PCI slot p Cover slot Remove b Plug in TV tuner card to PCI E x1 c Fix 1 screw 55 Chapter3 Assembly the VGA Card a Plug in VGA card to PCI E x16 b Fix 1 screw Chapter3 Use Screw x 26 Assembly the Top Bezel a Put back the top bezel along the arrow 57 Chapter3 Assembly the Front Bezel a Put back front bezel hook 1 2 3 b Push the front bezel to chassis Chapter 3 58 59 Assembly the Side Panel a Recover left side panel b Fix 2 screws Chapter 3 System Trouble shooting This chapter provides instructions on how to trouble shoot system hardware problems Hardware Diagnostic Procedure IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products Non Acer products prototype cards or modified options can
35. r stem Hills Version p Date t Tag Mumhen s ri a ch EJ J la ili LEJ gt ep Po Dntinaized Defa Type of CPU installed on the system System Memory Total size of system memory installed on the system System BIOS Version Version number of the BIOS setup utility 12 Chapter2 Standard CMOS Features standard CMOS Features Fri 11 12 2010 Help Item 14 28 Use ENTER TAR Hard Disk or 5HIFT TAB to t Installed select a field Instal led nstal led Use or to LATAPL CORUM configure system Dats Not Installed RII but Keyboard System Date Set the date following the weekday month day year format System Time Set the system time following the hour minute second format All But Determines whether the system will stop for an error during the Keyboard POST No Errors All Errors Halt On Chapter2 13 Advanced BIOS Feature ikmal id Enabled Allows HIUS Hard Diski certain tests u CDADUDI booting Thi Removable Devicel decrease the time LAN needed to boni S SLER Disk Drive Priority Tess Disk Drive PrioritylPress E able Dewice Priority Press k Device Priority Pres ivy Mi B z Allows you to decrease the time it takes to boot the Enabled Quick Boot computer by shortening a Disabled or skipping certain standard booting process When enabled the BIOS splash screen displays during startup Enabled When disabled the diagnostic screen di
36. rew x 35 Chapter3 Removing the Hard Disk Drive a Release the two screws that secure the HDD bracket to the chassis b Remove the two screws that secure HDD to the HDD bracket Chapter3 36 Removing the Main board a Disconnect the cable from the main board Card Reader SPDIF USB Power S W Front USB TOP USB 37 Chapter3 C Chapter 3 Punching in IO Shield then you can remove it 38 Removing the Light Board Module and LED Cable a Release LED cable from the chassis interior 39 Chapter 3 Removing the Card Reader and LED Cable Assembly a Remove the two screws that secure the bracket to the chassis LEFT SIDE RIGHT SIDE Chapter3 Use Screw x a 4 ge 40 Removing the Front I O Module a Remove the screws that secure the bracket to the chassis Use Screw x 41 Chapter3 Removing the Top USB Module a Remove the two screws that secure the bracket to the chassis Use Screw x Top Side of Chassis b Remove the two screws that secure the USB board to the bracket c Remove the USB board then lift the USB board out of bracket va E age eee ee a ea E BOTTOM SIDE Chapter3 42 d Disconnet the USB cable away from USB board TOP SIDE 43 Chapter3 Disassembly Procedure Assembly the Top USB Module a Connet the USB cable to USB board gt lt E TOP SIDE b Assembly the USB board
37. splays during Disabled startup Quiet Boot Hard Disk CDADVD Specifies the boot order from the available devices Removable Device LAN 1st 2nd 3rd 4th Boot Device Press Enter to access the Hard Disk Drive Priority submenu and specify the boot aaa Dee ove Ebony device priority sequence from available hard drives Optical Disk Drives Press Enter to access the Optical Disk Drive Priority submenu and specify the Priority boot device priority sequence from available CD DVD drives Removable Device Press Enter to access the Removable Device Priority submenu and specify the Priority boot device priority sequence from available removable drives Bootup Num Lock Selects power on state for Num Lock Enables or disables BIOS to display error beeps or Disabled USB Beep Message messages during USB device enumeration Enabled 14 Chapter2 Advanced Chipset Features tul l lL EU i Lhipset Feature nab ledl Help tem Enabled Enable disable the ru Video Auto generation of ACPI me Buller Size LAutol PPC PSS and PCT ob jects When enabled this feature allows the OS to reduce power Enabled AMD Cool n Quiet consumption When disabled the system operates at maximum CPU speed pees Enables or disables the Virtualization Technology VT availability If enabled a virtual machine manager VMM can Enabled utilize the additional hardware virtualization capabilities Disabled provided by this technology Note
38. ts are properly seated Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors Verify that all components are Acer qualified and supported Replace the system covers Power on the system If the problem with the system is not evident you can try viewing the POST messages and BIOS event logs during the system startup Chapter4 Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user Beep codes are used when an error occurs before the system video has been initialized Beep codes will be generated by the system board speaker commonly referred to as the PC speaker AMIBIOS displays the checkpoints in the bottom right corner of the screen during POST This display method is limited since it only displays checkpoints that occur after the video card has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Chapter4 Symptom Description One short beep System is OK Symptom Description Continuous one long beep Something is wrong with the memory installed Note that there could also be something wrong with just accessing the memory ie the motherboard has a problem Symptom Description One long beep then two short The motherboard is not able to access the video beeps and repeat card for some reasons Either the vid
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