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Fujitsu VSS Hardware Provider 2.1 User's Manual

1. For all other cases refer to 1 3 1 1 Local Copy Configuration page 17 or 1 3 1 2 Transportable Copy Configuration page 18 Caution For Hyper V settings only virtual machines on the host OS are targeted for backing up Local Copy Configuration e Used as both the production server and backup server e A requester and writer that support VSS are installed in the same server Windows Server ETERNUS Disk storage systems Shadow Copy Destination ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure Cluster configuration A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk A Shadow Copy destination disk must be provided for an active production server and a standby production server Windows Server Windows Server active production DN standby production server i t server ETERNUS Disk storage systems Shadow Copy Shadow Copy Destination Destination 1 3 1 2 Transportable Copy Configuration e The Windows OS of the production server and the backup server is the same version and level e Compatible versions of VSSHP are installed in both the production server and backup server For details about compatibility refer to 1 4 Supported Environment page 24 e A requester that supports VSS is installed in both the production s
2. ETERNUS P3AM 4582 03ENZ0 ETERNUS VSS Hardware Provider 2 1 User s Guide cO FUJITSU This page is intentionally left blank Preface This manual provides an overview of ETERNUS VSS Hardware Provider and explains how to use it Third Edition November 2012 Intended Audience Mm This manual is intended for users who want an overview of the ETERNUS VSS Hardware Provider and who use ETERNUS VSS Hardware Provider for target disk pool operation For users who want to use the ETERNUS VSS Hardware Provider for copy set operation refer to the related manuals The Structure of this Manual This manual consists of the following 10 chapters Chapter 1 ETERNUS VSS Hardware Provider Chapter 2 Workflow Chapter 3 Preparation Chapter 4 Environment Creation Chapter 5 Operation Chapter 6 Operation Change Chapter 7 Operation End Chapter 8 Commands Chapter9 Messages Chapter 10 Troubleshooting ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Preface Related Manual Mm The following manual contains related material e ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide Additional Information Mm Abbreviations In this manual the storage system supported by this product is referred to as ETERNUS Disk storage system For details of the supported storage system refer to the following web site http www fujitsu com
3. 2 0 1 None 7 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Release Information Version Modification effect 2 0 2 e Changed the package structure as follows For Windows Server 2003 x86 and Windows Server 2008 x86 Download file vsshp_2_0_2 32bit zip Stored file setup exe User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command Package For Windows Server 2003 For Windows Server 2008 For Windows Server 2003 x64 and Windows Server 2008 x64 Download file vsshp_2_0 2 64bit zip Stored file setup exe User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command Package For Windows Server 2003 For Windows Server 2008 e Changed the following event log message and type 2 0 1 or earlier Type Warning Messages STXV0517 WARNING Management file cannot be found 2 0 2 Type Information Messages STXV0517 INFO Management file cannot be found 2 1 0 e Ended support for Windows Server 2003 x86 and Windows Server 2003 x64 e Deleted the following event log messages STXV0519 ERROR Access error in VSSHP environment file Internal code STXV2101 ERROR The VSSHP environment file does not exist ETERNUS VSS Hardware Provider Updates The following table shows the updates for each ETERNUS VSS Hardware Provider vers
4. End of procedure ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation E For a Hyper V host OS After installation execute the following procedures Procedure 1 Use the Hyper V Environment Setup Command to set up a VSSHP Hyper V environment For details refer to 8 10 Hyper V Environment Setup Command stxvhyperv page 71 Connect the Hyper V host OS to the Shadow Copy destination Set the Shadow Copy destination to offline End of procedure i 4 1 2 Local Copy Configuration Installation Perform installation according the following procedure i Procedure 1 Extract the file downloaded in 4 1 New Installation page 34 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSSHP package setup exe For a Server Core environment use the command prompt to execute setup exe jig ETERNUS VSS Hardware Provider 2 1 0 InstallShield Wizard Welcome to the InstallShield Wizard for ETERNUS VSS Hardware Provider The InstallShield R Wizard will install ETERNUS VSS Hardware Provider on your computer To continue dick Next WARNING This program is protected by
5. For a Server Core environment execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 E Changing the Shadow Copy Destination Change the Shadow Copy destination in the Target Disk Pool Registration Deletion window according to the following procedure VSS Hardware Provider Disk list Target disk list Disk WR GPT SOY Size KB MountPoint Driveletter Disk SDV Size KB MountPoint DriveLetter ST i nv z T ci Wint Point D i sk 4 isk 3 ni Disk 5 ee ci WntPo int di sk06 ead Disk 6 4194304 at fied Disk 8 4194304 s isk 9 OPT 1048576 c2 MintPol nt Oi skO5 1049578 ay 3358399 gg tt z z2 d Point VD i hO2 SOY Size KB MountPoint Driveletter o 4194304 p v SoY SY See HE ange 33533389353 194304 f g CE a Adding a Shadow Copy destination Procedure 1 Select a disk that is to be a Shadow Copy destination from Disk list multiple selections can be made and click the gt button The disk is moved to Target disk list 2 Click the OK button The disks in Target disk list and Used target disk list are registered in the target disk pool management file End of procedure ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 6 Operation Change 6 1 When Changing the Shadow C
6. Message number Error type Message STXV0001 ERROR Failed to register hardware provider Meaning Failed to register hardware provider The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0002 WARNING Hardware provider already registered Meaning A hardware provider has already been registered The process is canceled Action Check the currently registered hardware provider If necessary delete the current hardware provider and try again STXV0003 ERROR Failed to delete hardware provider Meaning Failed to delete hardware provider The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0004 WARNING Hardware provider already deleted Meaning The hardware provider has already been deleted The process is canceled Action If necessary register a hardware provider ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0005 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again STXV0006 ERROR Invalid parameter Parameter Para
7. CNS When there is no target disk for recovery C gt C Program Files ETERNUS VSS Hardware Provider bin stxvrecoverydisk There is no target disk for recovery CNS Caution e Do not execute this command while performing backup using VSSHP Doing so may result in the backup ending abnormally e This command may take time to complete its operation ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 12 Copy Set File Registration Command stxvcopyset 8 12 Copy Set File Registration Command stxvcopyset EES eee a en ee This command registers the copy set information of the copy set file that is created by the user to the copy set management file This command should be performed with a production server This command can only be used for a copy set operation For more details refer to 8 3 Copy Set File Registration Command stxvcopyset in ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide 8 13 Copy Set Registration Display Command stxvcopyprt This command outputs the copy set information that is registered in a copy set management file to standard output This command should be performed with a production server This command can only be used for a copy set operation For more details refer to 8 4 Copy Set Registration Information Display Command stxvcopyprt in ETERNUS VSS Hardware Provi
8. Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV3003 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3004 ERROR Failed to create a VSSHP Hyper V environment Meaning Failed to create a VSSHP Hyper V environment The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3005 ERROR Failed to delete a VSSHP Hyper V environment Meaning Failed to delete a VSSHP Hyper V environment The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3006 ERROR Not a Server Core environment Meaning The environment is not a Server Core environment The process is canceled Action Try again in a Server Core environment STXV3007 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused progr
9. Stop the Offloaded Data Transfer function on the ETERNUS DX Disk storage system This operation is valid for all the servers that use the ETERNUS DX Disk storage system For details on how to stop the Offloaded Data Transfer function refer to the ETERNUS DX Disk storage system manuals 1 4 3 2 Use of Virtual Disks with the Storage Pool Function Virtual disks that are created by using the Storage Pool function cannot be used by VSSHP as the copy source or copy destination ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 5 Required Resources 1 5 Required Resources This section describes the resources required for backup operation using VSSHP 1 5 1 Required Disk Capacity for Installation No Remarks Capacity Folder 1 Stores programs 10MB Installation folder 1 1 The default installation folder is as follows System drive Program Files ETERNUS VSS Hardware Provider 1 5 2 Required Disk Capacity for Operation No Remarks Capacity Folder 1 Trace log 100MB Installation folder 1 2 The target disk pool management 0 1 0 2 a 1024 MB file in which information for Shadow Copy destination is registered 2 Installation folder 1 a The number of Shadow Copy destinations 1 The default installation folder is as follows System drive Program Files ETERNUS VSS Hardw
10. 1 Refer to 10 2 How to Obtain Error Information page 131 collect the data necessary to solve the error 127 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 4 Output Error Messages in Message Box 9 4 Output Error Messages in Message Box The following explains error messages in the message boxes that are output by VSSHP Installation If VSSHP 1 1 0 or a version of VSSHP with the same version level has already been installed make sure to uninstall it before installation Afterwards newly install VSSHP and execute setting If installing a new VSSHP without uninstalling the existing VSSHP the following message appears x ETERNUS VSS Hardware Provider has already been installed E Provider registration When registering VSSHP in VSS ended abnormally at installation the following message is displayed VSSHP is not registered VSS Hardware Provider x Failed to register provider Pore After installation register a provider using the stxvprovider command Register VSSHP using the Provider Registration Deletion Command For details refer to 8 1 Provider Registration Deletion Command stxvprovider page 53 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 4 Output Error Messages in Message Box Backup server settings for Transportable Copy Config
11. October 2009 Corrected version 1 4 0 March 2010 Added support for the ETERNUS DX90 Added support for the ETERNUS DX400 series Added support for the ETERNUS DX8000 series Added support for Microsoft Windows Server 2008 R2 Added support for the Error Information Acquisition function Added support for the combination with Web GUI startup menu 1 5 0 June 2010 Added support for Server Core Added support for the Hyper V virtual machine backup Added support for the Hyper V Environment Setup command stxvhyperv Added the following command messages STXV3001 STXV3002 STXV3003 STXV3004 STXV3005 STXV3006 STXV3007 STXV3008 STXV3009 STXV3010 STXV3011 2 0 0 April 2011 Added support for Microsoft Windows Server 2008 R2 Datacenter Added support for multiple copy in the Target disk pool management operation function Added t option for Backup Control command stxvcopy Added support for the Shadow Copy Destination Recovery command stxvrecoverydisk Added the following command messages STXV3012 STXV3013 STXV3014 STXV3017 STXV3018 STXV3019 2 0 1 July 2011 Corrected version e Added support for the ETERNUS DX80 S2 DX90 S2 e Added support for the ETERNUS DX400 S2 series ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Release Information Version Modification details 2 0 2 March 2012 Added support for
12. STXV0602 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again STXV0603 INFO Disk is not a Disk Storage Systems Meaning The disk is not ETERNUS Disk storage systems disk ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0604 WARNING Failed to access device Meaning Failed to access device Action Use Disk Management to check that the disk is in normal status Start Disk Management according to the following procedure d Click the Start Control Panel then double click Administrative Tools then Computer Management to start 2 Click Computer Management local Storage Disk Management E STXV0605 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E STXV0701 ERROR Invalid number of parameters Meaning The specified number of parameters is invalid The process is canceled Action Correct the parameter and try again E STXV0702 ERROR Invalid parameter Parameter parameter Meaning The specified parameter is invalid The process is canceled Action Corr
13. Target disk is the same as the source disk Meaning The Shadow Copy destination is the same as the source disk specified in the copy set file Therefore it cannot be registered Action Correct the copy set file and try again STXV0214 ERROR Line line number Size of the source disk differs from target disk Meaning The size of the source disk specified in the copy set file is different from the size of the Shadow Copy destination Therefore it cannot be registered Action Check the sizes of the source and Shadow Copy destination and try again STXV0216 ERROR Line line number Backup server cannot be specified if backup server is same as a source disk Meaning The backup server cannot be specified if backup server is same as a production server Therefore it cannot be registered Action Delete the description of backup server from the copy set file and try again STXV0217 ERROR Line line number Duplicated source disk setting Meaning The source disk specified in the copy set file has been duplicated Therefore it cannot be registered Action Correct the copy set file and try again STXV0218 ERROR Line line number Duplicated target disk setting Meaning The Shadow Copy destination specified in the copy set file has been duplicated Therefore it cannot be registered Action Correct the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyri
14. VSSHP automatically selects an appropriate volume from the registered volumes in the target disk pool and creates a Shadow Copy of the source disk in the volume After backup has completed data in the Shadow Copy destination volume become invalid and the volume is reused as a Shadow Copy destination at next backup ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 2 Functions When installing VSSHP use ETERNUS Web GUI to register a volume in the target disk pool management function Register the same number of source data volumes that will be backed up simultaneously A volume can be added or deleted in the target disk pool management function even after installation of VSSHP has completed The copy types that VSSHP uses for the target disk pool operation are QuickKOPC and SnapOPC E Copy set operation When a Shadow Copy of the source data is created by VSSHP in cooperation with ETERNUS SF AdvancedCopy Manager the user needs to specify the volume for the Shadow Copy destination explic itly VSSHP manages the Shadow Copy destination volume with the copy set information This opera tion mode for a Shadow Copy destination volume that uses the copy set information is called a Copy set operation The copy set information registration command is used to register a volume to the copy set information Refer to ETERNUS VSS Hardware Provider 2 1 Copy S
15. copy destination that is registered in the backup disk pool management file Backup Status Query Command Displays Advanced Copy status of unusable usable stxvquery the specified source disk OLU Number Display Command Displays information such as the usable usable stxvgetolu OLU number and Box ID of the specified ETERNUS Disk storage systems Communication Environment Check Checks whether the communication usable unusable Command stxvchkcommu environment between the production server and backup server is correct Communication Environment Setup Sets the VSSHP communication usable usable Command stxvsetcommu environment in a Server Core environment Target Disk Pool Registration Registers or deletes a Shadow unusable usable 3 Deletion Command Copy destination in the target disk stxvsetdiskpool pool management file in a Server Core environment Hyper V Environment Setup Sets the Hyper V transportable copy usable unusable Command stxvhyperv operation Shadow Copy Destination Recovery Recovers Shadow Copy destination usable 1 usable Command stxvrecoverydisk disks that are invisible from the server due to VSSHP Copy Set File Registration Com Registers copy set information to a usable 2 unusable mand stxvcopyset copy set management file Copy Set Registration Display Com Displays the copy set information usable 2 unusable mand stxvcopyprt that is registered in a copy set man agement file 4 U
16. 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0408 ERROR Failed to stop copy session Disk physical disk number Error code error number detailed error code Meaning Failed to stop physical disk number copy session Continue with next session to be stopped Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0409 INFO Copy session was stopped Disk physical disk number Meaning The physical disk number copy session was stopped STXV0410 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 119 and prepare the required information before contacting a Fujitsu field engineer FE STXV0411 ERROR Stop process cannot be performed because the source disk to be stopped cannot be found Source BoxID Box ID Source OLU OLU number Meaning Stop process cannot be performed because the source disk to be stopped cannot be found Continue with next session to be stopped Action Check the source disk to be stopped STXV0412 INFO Copy session was stopped Source Disk physical disk number Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Meaning Copy sessio
17. 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 Preparation 3 2 Shadow Copy Destination Disk Creation 3 2 3 Volume Creation Use ETERNUS Web GUI to create a volume in the ETERNUS Disk storage system according to the disk type of the Shadow Copy destination After volume creation check that the created LUN can be recognized by the backup server Caution O When creating a SDV note the following For details refer to the user guide for ETERNUS Web GUI e The logical capacity must be the same as that of the source disk e Specify the physical capacity that is calculated in 3 2 2 Shadow Copy Destination Disk Capacity Estimation page 31 e When a Snap Data Pool SDP is created even if the capacity of an SDV is insufficient capacity is automatically added to this SDV from the SDP This enables the user to deal with any unexpected increases in the work load ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 4 1 Environment Creation VSSHP supports the following installation methods 4 1 New Installation page 34 4 2 Upgrade Installation page 43 When the User Account Control screen appears while performing installation select Accept to continue the process Caution O This chapter describes the installation methods to enable target disk pool operation For the installa tion methods to enable copy set o
18. E Event ID 551 Type Error Messages STXV0551 ERROR Failed to obtain session information Error detailed error code Details Failed to obtain session information The process is canceled Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E Event ID 552 Type Error Messages STXV0552 ERROR Invalid session status Details The session information is invalid The process is canceled Check the copy status using Backup status query commana For details refer to 8 5 Backup Status Query Command stxvquery page 59 E Event ID 560 Type Information Messages STXV0560 INFO copy type has started Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Details The Copy type copy has started ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 561 Type Error Messages STXV0561 ERROR Copy type cannot be performed Error detailed error code Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Details Copy type copy process cannot be performed The process is canceled Deal with the error according to the contents of the ETERNUS Di
19. Manager ETERNUS SF AdvancedCopy Symantec Backup Exec Symantec NetBackup Quest NetVault Backup CA ARCserve Backup NetWorker 1 1 Check the latest specifications of the backup software for the support information of Local Copy Configuration and Transportable Copy Configuration Manager ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 4 Supported Environment 1 4 3 Notes on Using VSSHP on Windows Server 2012 1 4 3 1 Combined Use of VSSHP and Offloaded Data Transfer ODX Using an Advanced Copy that uses VSSHP with Offloaded Data Transfer ODX is not available When an ETERNUS DX Disk storage system model that supports the Offloaded Data Transfer function is used by a Windows Server 2012 server Offloaded Data Transfer ODX may start an ODX session in the ETERNUS DX Disk storage system An ODX session that is started by the Offloaded Data Transfer ODX cannot be used at the same time as an Advanced Copy session that uses VSSHP Disable the Offloaded Data Transfer ODX by using one of the following methods e Disable Offloaded Data Transfer ODX on Windows Server 2012 This operation is only valid for servers on which this operation is performed For details on how to disable Offloaded Data Transfer ODX refer to the procedure that is provided by Microsoft http technet microsoft com en us library jj200627 aspx
20. Option Description start Starts measuring the amount of updates status Outputs the current amount of updates stop Stops measuring the amount of updates p Specifies a source disk with a physical disk number or mount point ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 2 Update Volume Measurement Command stxvtestcopy E Description of operand Operand Description source disk Specifies the physical disk number of the target source disk 1 mount point Specifies the mount point of the target source disk 2 Obtain the physical disk number according to the following procedure 1 Start Computer Management Click the Start Control Panel then double click Administrative Tools then Computer Management to start 2 Obtain the physical disk number of the target disk Click Computer Management local Storage Disk Management The disk number of the target volume is the physical disk number 2 Specify the mount point using its complete path or drive letter E Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvtestcopy start p l stxvtestcopy successfully completed C gt C Program Files ETERNUS VSS Hardware Provider bin stxvtestcopy status p 1 source disk update 1 s 2 txvtestcopy successfully completed C gt C Program Files ETERNUS VSS Hardware Prov
21. as that of the source disk SDV disk capacity is calculated by the amount of the source disk updates for the period when the requester is using the Shadow Copy destination 1 1 For example the period is the time from when the requester starts backup to when backup to a tape device finishes Measure the amount of the source disk updates using the Update Volume Measurement Command stxvtestcopy Measure the expected amount of updates using the following procedure and decide the disk capacity 1 Start measuring the 3 Check the amount of 4 Stop measuring the amount of updates updates amount of updates stxvtestcopy start p 1 stxvtestcopy status p 1 stxvtestcopy stop p 1 Procedure 4 Extract the file downloaded in 4 1 New Installation page 34 2 Extract the Update Volume Measurement Command For Windows Server 2008 Windows Server 2012 Double click the extracted package of the Update Volume Measurement Command setup_testcopy_2008 exe For a Server Core environment Use the Update Volume Measurement Command after installing VSSHP Do not use the Update Volume Measurement Command package ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 Preparation 3 2 Shadow Copy Destination Disk Creation 3 Measure the amount of updates using the extracted Update Volume Measurement Command Example With the Update Volume Measurement Command ex
22. backup disk pool management function Example 1 When two source disks 2GB are backed up with one backup job two 2GB volumes are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function Shadow Copy Shadow Copy Source disk Source disk destination destination C _ D aa C _ OD A fe fe amp ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 Preparation 3 2 Shadow Copy Destination Disk Creation Example 2 When source disks A 2GB and B 4GB are backed up in the first backup and source disks C 2GB and D 2GB are backed up in the second backup Shadow Copy destination volumes A 2GB B 4GB and C 2GB are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function In the first backup Shadow Copy destinations A and B are automatically selected and used as Shadow Copy destinations In the second backup Shadow Copy destinations A and C are automatically selected and used as Shadow Copy destinations First backup Source disk A Source disk B Shadow Copy Shadow Copy destination A destination B a C 2GB 4GB Shadow Copy destination C C 2GB Example 3 Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function F
23. contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E STXV0310 ERROR Failed to stop copy session Error code error number detailed error code Meaning Failed to stop copy session The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E STXV0311 INFO Copy session was stopped Disk physical disk number Meaning The physical disk number copy session was stopped ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0312 WARNING Backup has not started Meaning Backup copying process has not started The process is canceled Action Check the copy status using Backup status query commana For details refer to 8 5 Backup Status Query Command stxvquery page 59 STXV0313 ERROR Operations other than stop are not possible for this copy type Meaning Operations other than stop are not possible for this copy type The process is canceled Action Check copy type and options for the specified copy set information and try again STXV0314 ERROR Internal inconsistency Meaning Inter
24. copyright law and international treaties ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 3 After installation continue to set the environment The following window appears VSS Hardware Provider Select Server Type C Backup Server Transportable copy Production Server Transportable copy C Stand alone Local copy 4 Select Stand alone Local copy and click the OK button When the Skip button is clicked installation completes without the environment being set Set a Shadow Copy destination after the installation Refer to 6 1 When Changing the Shadow Copy Destination page 45 for details 5 The following window to register a Shadow Copy destination in the target disk pool management file appears If multiple mount points or drive letters are allocated to one disk one of them is displayed VSS Hardware Provider Disk list Target disk list Disk WR GPT SOY Size KB MtountPoint Driveletter Disk WBR CPT SDY Size KB MountPoint DriveLetter Sisk 1 PIETEI hy LELEII Disk 4 WER 4194304 0 intPo int YD i sk4 SOY 4194304 Disk 7 WER 4194304 ni 4194206 ee Disk 10 WR 1049576 Ci WintPo int d sk06 send 4194304 a Disk 11 GT Soy 1048576 4194304 si Disk i or w 1040876 1048576 C2 MintPo nt WODI skOS Jisk 1 1049576 Disk 14 MOR Spy Tas Disk 15 WR E Disk 16 WR 76 a Disk 17 WOR Di
25. databases and and file servers with a large amount file servers with only a small amount of of updates updates e A Shadow Copy destination must e Can operate with a capacity of the have the same capacity as a source Shadow Copy destination that is lower disk than that of the source disk e Backup can be performed e When the amount of updates exceeds regardless of the amount of the SDV capacity access to the updates Shadow Copy destination is lost The required SDV capacity should be measured in advance Caution For QuickOPC a copy session starts for each copy as the first initial copy even if the copy source is same This is why a full copy is performed for each copy session with QuickOPC ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 Preparation 3 2 Shadow Copy Destination Disk Creation 3 2 2 Shadow Copy Destination Disk Capacity Estimation The disk capacity of the Shadow Copy destination volume to be created varies depending on the selected disk type e For a normal volume The Shadow Copy destination disk capacity must be the same as that of the source disk e For a Snap Data Volume SDV The Shadow Copy destination SDV disk capacity may be lower than that of the source disk Shadow Copy destination m Actual capacity is just the amount of source disk updates Source disk Capacity seen from the server appears to be the same
26. file Action Follow the action for each error message and try again STXV0228 INFO Number of warnings number of errors Meaning number of warnings warnings occurred in the copy set file Action Follow the action for each warning message if necessary and try again STXV0229 INFO number of copy set information copy set information is registered Meaning number of copy set information copy set information is registered ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0230 ERROR Internal inconsistency Meaning Internal inconsistency Therefore it cannot be registered Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0231 ERROR Failed to access device Disk physical disk number Error code error number detailed error code Meaning Failed to access device Therefore it cannot be registered Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0232 ERROR Line line number Specified physical disk number for a source disk in the copy set file does not exist in the system Disk physical disk number
27. of the services file failed The process is canceled Restart the ETERNUS VSS Hardware Provider Communication Server service If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1101 Type Error Messages STXV1101 ERROR The thread ended with an error Thread ID thread ID exitcode end status of the thread Details The thread ended with an error The process is canceled This message is output when sending a request to the port of ETERNUS VSS Hardware Provider Communication Server service using a function such as port scan Check that there is no communication to the port of the ETERNUS VSS Hardware Provider Communication Server service via anything other than VSSHP If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1102 Type Error Messages STXV1102 ERROR The thread ended abnormally Thread ID thread ID exitcode end status of the thread Details The thread ended abnormally The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03E
28. s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 3 1 3 2 Preparation Advanced Copy License Registration To use VSSHP register an Advanced Copy license for the ETERNUS Disk storage system and then specify settings for the Advanced Copy function such as the copy table size Use ETERNUS Web GUI to register the Advanced Copy license and specify the settings for the Advanced Copy function For more details on Advanced Copy license registration and Advanced Copy settings refer to the user guide of the ETERNUS Disk storage system model Note that registration of the Advanced Copy license is not required for some models Make sure to check whether license registration is necessary before registering a license Shadow Copy Destination Disk Creation When the requester starts backup VSSHP automatically selects a disk that has the same capacity as the source disk from the Shadow Copy destination disks registered in the backup disk pool management function to create a Shadow Copy of the source data Therefore a Shadow Copy destination disk must be created in advance Caution VSSHP does not select a disk that has a different capacity from the source disk For example if the capacity of the Shadow Copy destination disk is larger than the capacity of the source disk VSSHP will not select this disk The following examples show source disks to be backed up and Shadow Copy destinations to be registered in the
29. try again STXV3012 ERROR The specified session does not exist Meaning The specified session does not exist The process is canceled Action Check that the physical disk number of the source disk and the mount point of the source disk that are specified for the Backup Control Command are correct and try again When the t option is specified for the Backup Control Command check that the OLU number of the specified Shadow Copy destination is correct and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV3013 ERROR Multiple sessions exist Meaning Multiple sessions exist The process is canceled Action Specify the t option for the Backup Control Command and try again STXV3014 ERROR Invalid combination of options Meaning The combination of options is invalid The process is canceled Action Check the combination of options and try again STXV3017 ERROR Failed to operate the device BoxID OLU number Meaning Failed to operate the device The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3018 ERROR Failed to delete the session BoxID OLU number error code Meaning Failed to delete the session The process is canceled Action Refer to
30. 00E4000M3 E430S20AU P4020738001 Target OLU 0x0016 STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU P4020738001 Source OLU 0x0007 Target BoxID 00E4000M3 E430S20AU Q5020739011 Target OLU 0x001d STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU P4020738001 Source OLU 0x0018 Target BoxID 00E4000M3 E430S20AU P4020738001 Target OLU 0x0026 stxvstopall 6 copy sessions were stopped stxvstopall successfully completed Ce gt Caution D Only copy sessions of a Shadow Copy destination that is registered in the target disk pool management file can be stopped ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 5 Backup Status Query Command stxvquery 8 5 Backup Status Query Command stxvquery This command displays the Advanced Copy status Execute this command on a backup server E Format Installation folder bin stxvquery E Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvquery id elapsed time kind source box id source olu no target box id target olu no status phase execute update genaration transfer recovery 0x0007 120 QOPC 00OE4000M3 E4 30S 20AU MP4020738001 0x0007 OOE4O00M3 E4 30 S20AU MQ5020739011 0Ox001d executing copying 8 stxvquery successfu
31. 0x0102 O0E4000M3 E430S20AU MP4020 738001 select disk 1 The specified target disks are deleted VSSHP gt list Target disk list No DiskNo SDV Size KB MountPoint DriveLetter 1 Disk11 SDV 2097152 2 Disk12 SDV 2097152 Used target disk list No DiskNo SDV Size KB MountPoint DriveLetter VSSHP gt exit C gt ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 10 Hyper V Environment Setup Command stxvhyperv E Displayed contents Title Description No The serial number is displayed This number is used with the add subcommand and the delete subcommand DiskNo The physical disk number is displayed The disk number is blank if the disk has been registered in the target disk pool management file but is not connected to the server SDV When the target disk is a SDV SDV is displayed The SDV is blank if the target disk is a disk other than SDV Size KB The disk capacity is displayed in KB MountPoint DriveLetter The mount point and drive letter are displayed The mount point and drive letter are displayed when the add subcommand or list subcommand is executed If multiple mount points or drive letters are allocated to one disk one of them is displayed OLU The OLU number is displayed The OLU number is displayed by a 4 digit hexadecimal number Ox is added as a prefix to the numbe
32. 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3019 ERROR t option cannot be specified since the copy type is SnapOPC Meaning The t option cannot be specified since the copy type is SnapOPC The process is canceled Action Try again without specifying the t option STXV3020 INFO Copy session was stopped Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Meaning The copy session was stopped ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV3021 ERROR Failed to stop copy session Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Error code error number detailed error code Meaning Failed to stop copy session Continue with next session to be stopped Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 3 Detailed Error Codes 9 3 Detailed Error Codes The detailed error codes output by the ETERNUS Disk storage systems a
33. B95 45ab 82E1 EDFC591307EF e Version VSSHP version and level If VSSHP has already been registered it will not be registered again uninstall Deletes VSSHP from VSS If VSSHP has already been deleted it cannot be deleted again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 2 Update Volume Measurement Command stxvtestcopy 8 2 E Execution example For registration C gt C Program Files ETERNUS VSS Hardware Provider bin stxvprovider install stxvprovider install successfully completed CiN For deletion C gt C Program Files ETERNUS VSS Hardware Provider bin stxvprovider uninstall stxvprovider uninstall successfully completed CENS Reference Use the vssadmin list provider command that is provided by the OS to check whether VSSHP has been registered in VSS VSSHP has been registered when the provider name ETERNUS VSS Hardware Provider is displayed Update Volume Measurement Command stxvtestcopy __ ae For a SnapOPC operation this command keeps a cumulative total of the amount of source disk updates that have occurred for the specified physical disk or mount point Execute this command on a production server E Format Installation folder bin stxvtestcopy start status stop p source disk mount point E Description of options
34. CE or SE the operation of concurrent suspend was failed Check the status of all sessions and then rerun the command If this error reoccurs call your Fujitsu customer or systems engineer CE or SE invalid Snap Data volume Take one of the following actions e When a copy type is SnapOPC SnapOPC check that the copy destination is the Snap Data Volume e When a copy type is SnapOPC SnapOPC check that the copy source is not the Snap Data Volume e When a copy type is a type other than SnapOPC SnapOPC check that the copy destination and source are not the Snap Data Volume e For Snap Data Volume initialization check that the Snap Data Volume is specified If this error occurs again call your Fujitsu customer or systems engineer CE or SE 126 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 3 Detailed Error Codes Detailed error code Action out of sequence Take one of the following actions e Check the processing status and then try again e Check the session status and then try again e For SnapOPC check the generation number and then try again If the error occurs again contact your Fujitsu system engineer SE disk drive motor off Activate the disk drive motor and try again If a detailed error code not shown in this table appears contact your Fujitsu system engineer SE 1
35. Error Messages STXV2001 ERROR An invalid IP address has been specified Details An invalid IP address has been specified The process is canceled Change the IP address that was specified using the Communication Environment Setup function and try again To start the Communication Environment Setup function click the Start button All Programs ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 2002 Type Error Messages STXV2002 ERROR An invalid port number has been specified Details An invalid port number has been specified The process is canceled Change the port number that was specified in the registry and try again E Event ID 2003 Type Error Messages STXV2003 ERROR VSSHP could not be connected to the backup server Details VSSHP could not be connected to the backup server The process is canceled Check the following and try again The IP address that was specified using the Communication Environment Setup function is valid To start the Communication Environment Setup function click the Start button All Programs ETERNUS VSS Hardware Provide
36. Errors WarningS 2 c cceccssccecesteieatacestensedsncccneenensccensseennnnanes 130 10 2 How to Obtain Error Information sc2ccccccceeiacssascccscccsccetcectensteteecacceenacsbaabedeseedesuenauelades 131 13 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 1 Overview C ETERNUS VSS Hardware Provider hereinafter referred to as VSSHP is a program that is compatible with the Microsoft Volume Shadow Copy Service hereinafter referred to as VSS interface and that creates shadow copies of volumes in an ETERNUS Disk storage system Using VSSHP with VSS compatible backup software or a server application enables you to backup data with VSS without stopping work When backup is started by the backup software VSSHP instantly creates a Shadow Copy of source data using the ETERNUS Disk storage system Advanced Copy function The source data is not affected since the backup software performs backup of the Shadow Copy destination writer requester requester Server Backup software 4 Backup application agent software t VSS S i provider it 4 provider Online Backup server server Backup w N Z data ETERNUS Disk Storage System ETERNUS Tape Library Classification Description Requester Backup software that controls creation operation and deletion of a snapshot through VSS Backup software examples ETERNUS SF AdvancedC
37. HP package setup exe For a Server Core environment use the command prompt to execute setup exe ji ETERNUS VSS Hardware Provider 2 1 0 InstallShield Wizard Welcome to the InstallShield Wizard for ETERNUS VSS Hardware Provider The InstallShield R Wizard will install ETERNUS VSS Hardware Provider on your computer To continue dick Next WARNING This program is protected by copyright law and international treaties 35 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 3 After installation continue to set the environment The following window appears VSS Hardware Provider Select Server Type Backup Server Transportable copy C Production Server Transportable copy Stand alone Local copy 4 Select Backup server Transportable copy and click the OK button The communication service ETERNUS VSS Hardware Provider Communication Server service setting is performed The service name is registered as stxvcommunication When the Skip button is clicked installation completes without the environment being set Set a Shadow Copy destination and communication environment after the installation Refer to Chapter 6 Operation Change page 45 for details The following window appears Check the port number select the IP version IPv4 or IPv6 and click the OK button VSS Hardware Provider l
38. IMITED P3AM 4582 03ENZO Chapter 10 Troubleshooting 10 2 How to Obtain Error Information E Event logs Obtain Application logs Security logs and System logs in text format or CSV format The procedure for obtaining event logs is as follows Procedure 4 Start Event Viewer e For Windows Server 2008 Click the Start button Control Panel then double click Administrative Tools then Event Viewer to start e For Windows Server 2012 Click the Start icon Administrative Tools then double click Event Viewer to start N Select the target event log in Event Viewer 3 Save the selected event log Select Save Event As from Action 4 Change Save as type in the save dialog into Text tab delimited txt or CSV Comma delimited csv and save it End of procedure E OS information Obtain the result after executing the following OS command msinfo32 report msinfo txt categories SWEnvDrivers SWEnvServicest Compo nentsStorage Specify an available path for the part from msinfo txt E Trace log Obtain the files under the following folder Installation folder log E VSSHP Management file Obtain the files under the following folder Installation folder etc Installation folder var E Result after executing the OLU number display command Obtain the result after executing the following command Installation folder bi
39. IP address are displayed To change the IP address and IP version enter a new IP address and IP version VSS Hardware Provider x Backup server IP address 66 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 8 Communication Environment Setup Command stxvsetcommu When the IP address has not been registered in the registry The following window appears Enter a new IP address and IP version VSS Hardware Provider i xi Backup server IP address 256 265 255 266 0 0 0 0 0 0 0 0 Caution If the communication environment setting for a production server is performed before the communication environment setting for a backup server the communication environment settings for the production server fail The same IP version must be set for the production server and the backup server 67 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool This command registers or deletes a Shadow Copy destination in the target disk pool management file Execute this command on a backup server This command is mainly used in Server Core environments E Format Installation folder bin stxvsetdiskpool E Descriptio
40. Meaning Specified physical disk number for a source disk in the copy set file does not exist in the system The copy set file cannot be registered Action Correct the copy set file and try again STXV0233 ERROR Line line number Specified physical disk number for a target disk in the copy set file does not exist in the system Disk physical disk number Meaning Specified physical disk number for a Shadow Copy destination in the copy set file does not exist in the system The copy set file cannot be registered Action Correct the copy set file and try again STXV0234 ERROR Line line number The OLU number of the target disk that is specified in the copy set file is not hexadecimal number specified characters Meaning The OLU number of the Shadow Copy destination that is specified in the copy set file is not hexadecimal number The copy set file cannot be registered Action Correct the OLU number that is specified in the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0235 ERROR Line line number The Box ID of the target disk specified in the copy set file is invalid Meaning The Box ID of the Shadow Copy destination specified in the copy set file is invalid The copy set file cannot be registered Action Correct the Box ID that is specified in the copy set file and tr
41. NZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1201 Type Error Messages STXV1201 ERROR A pipe error occurred during the process Details A pipe error occurred during the process The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1202 Type Error Messages STXV1202 ERROR Preparation for starting process failed Details Preparation for starting process failed The process is canceled Perform the following procedure and try again Restart the ETERNUS VSS Hardware Provider Communication Server service Exit unnecessary applications Reboot the server If this occurs often review the system resources E Event ID 1203 Type Error Messages STXV1203 ERROR Execution of the process failed Details Execution of the process failed The process is canceled Perform the following procedure and try again Restart the ETERNUS VSS Hardware Provider Communication Server service Exit unnecessary applications Reboot the server If this occurs often review the system resources E Event ID 1204 Type Error Messages STXV1204 ERROR An error occurred while reading a result data during the process Details An error occurred while reading a result data during the process The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare
42. O Chapter 8 Commands 8 4 Batch Stop Command stxvstopall 8 4 Batch Stop Command stxvstopall This command stops copy sessions including sessions suspended by an error for the Shadow Copy destinations that are registered in a target disk pool management file Execute this command on a backup server E Format Installation folder bin stxvstopall f e E Description of options Option Description f Stops all copy sessions including sessions suspended by an error e Stops only sessions suspended by an error E Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvstopall f STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU P4020738001 Source OLU 0x000b Target BoxID 00E4000M3 E430S20AU P4020738001 Target OLU 0x001f STXV3020 INFO Copy session was stopped Source BoxID OOE4000M3 E430S20AU P4020738001 Source OLU 0x000f Target BoxID 00E4000M3 E430S20AU P4020738001 Target OLU 0x0021 STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU P4020738001 Source OLU 0x0010 Target BoxID 00E4000M3 E430S20AU P4020738001 Target OLU 0x0015 STXV3020 INFO Copy session was stopped Source BoxID 00E4000M3 E430S20AU P4020738001 Source OLU 0x0010 Target BoxID
43. O EF_GetTargetLuns ended Source Disk Disk physical disk number Box ID OLU number Target Disk Box ID OLU number Details ETERNUS VSSHP EF_GetTargetLuns ended E Event ID 574 Type Information Messages STXV0574 INFO EF_LocateLuns ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_LocateLuns ended E Event ID 575 Type Information Messages STXV0575 INFO EF_OnLunEmpty ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_OnLunEmpty ended E Event ID 576 Type Information Messages STXV0576 INFO EF_AbortSnapshots ended Details ETERNUS VSSHP EF_AbortSnapshots ended ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages Event ID 577 Type Information Messages STXV0577 INFO EF_OnLunStateChange ended Details ETERNUS VSSHP EF_OnLunStateChange ended Event ID 578 Type Information Messages STXV0578 INFO EF_CommitSnapshots ended Details ETERNUS VSSHP EF_CommitSnapshots ended Event ID 579 Type Information Messages STXV0579 INFO EF_EndPrepareSnapshots ended Details ETERNUS VSSHP EF_EndPrepareSnapshots ended Event ID 580 Type Information Messages STXV0580 INFO EF_PostCommitSnapshots ended Details ETERNUS VSSHP EF_PostCommitSnapshots ended Event ID 581 Type Information Messages STXV0581 INFO EF_PostFinalCommitSnapshots en
44. Start icon Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 Changing the firewall settings Remove the changed port number from the firewall targets Restarting the ETERNUS VSS Hardware Provider Communication Server service When a port number was changed restart the ETERNUS VSS Hardware Provider Communication Server service Restart it using one of the following procedures Reboot the backup server Restart the ETERNUS VSS Hardware Provider Communication Server service in the Service window of the backup server ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 6 Operation Change 6 2 When Changing the Communication Environment e E Production server Changing the communication environment setting e For Windows Server 2008 To start the Communication Environment Setup function click the Start button All Programs ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 e For Windows Server 2012 To start the Communication Environment Setup function click the Start icon Co
45. TERNUS VSS Hardware Provider Version Modification effect e Added the following items as displayed contents for the Backup Status Query command stxvquery transfer transfer mode recovery Recovery mode e Added the following items as displayed contents for the OLU Number Display command stxvgetolu VOL disk type Maxgen maximum number of generations of SDV e Changed the following event log message 1 1 0 STXV0594 ERROR The VSSHP version of the source server does not match the VSSHP version of the backup server 1 2 0 STXV0594 ERROR The VSSHP version of the production server does not match the VSSHP version of the backup server Changed the following command message 1 1 0 STXV0237 ERROR Line line number When the target disk is connected to the source server the copy set file cannot be created in format 2 1 2 0 STXV0237 ERROR Line line number When the target disk is connected to the production server the copy set file cannot be created in format 2 1 2 0 1 3 0 e Changed the following event log message 1 2 0 or earlier STXV2101 ERROR The INI file does not exist 1 3 0 STXV2101 ERROR The VSSHP environment file does not exist ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Release Information Version Modification effect 1 4 0 e Changed the package structure as follows For Windows Server 2003 x86 and W
46. XV0306 ERROR Source disk number cannot be found in Management file Meaning The target disk cannot be found in the copy set management file The process is canceled Action Check the copy set information for the copy set file If the disk is not defined register the copy set information for the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0307 ERROR Failed to access device Error code error number detailed error code Meaning Failed to access device Therefore it cannot be registered Action When error number is 1 Check the following e No access to the Shadow Copy destination during backup e For configuration using different Windows Servers for the production server and backup server the Shadow Copy destination that is registered in the copy set information is connected to the backup server When error number is other than 1 Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E STXV0308 ERROR Failed to obtain device information Error error number detailed error code Meaning Failed to obtain device information Therefore it cannot be registered Action Deal with the error according to the
47. able Copy Configuration are not supported when VSSHP is installed in a guest OS that uses the Hyper V setting Disk Conditions The following conditions apply for source disks to be used for backup e MBR and GPT can be used for the partition format e A dynamic disk cannot be used When it is used operation is not guaranteed Volume Management Methods and Management Files One of the following management files is created according to the management method for the Shadow Copy destination volume e Target disk pool management file installation folder etc vss bkdskpl mng e Copy set management file installation folder etc vss copyset cnv Unnecessary management files may exist due to a reason such as when the management method or the server configuration is changed To delete unnecessary management files that may cause malfunction refer to the following table and delete any of these files if they exist Transportable configuration Local configuration Production server Backup server Target disk pool operation T T Copy set operation C C T Target disk pool management file C Copy set management file No management files are created ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 4 Supported Environment 1 4 1 4 1 1 4 2 Supported Environment For VSSHP supported storage systems co
48. access device Error code internal error code detailed error code Meaning Failed to access a device Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 The Target Disk Pool Registration Deletion function may have been started while backup was being performed to the disks with physical disk numbers followed by the error message STXV0902 displayed in the Target Disk Pool Registration Deletion window Click the CANCEL button to close the window check that no backup operations from the requester are in progress and try again E STXV0903 WARNING the back up disk Pool control file was updated These changes will be discarded Meaning Because the target disk pool management file was updated the changes to the target disk pool man agement file were not applied Action The backup process is performed and the target disk pool management file is updated when the Target Disk Pool Registration Deletion window is displayed or the Target Disk Pool Registration Deletion Com mand is performed Reply to the message and try again E STXV3001 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the parameter and try again E STXV3002 ERROR Invalid parameter Parameter
49. ackup server The process is canceled Check the VSSHP version re install VSSHP and try again E Event ID 595 Type Error Messages STXV0595 ERROR Failed to the access of the target disk pool management file iReturn internal code Details Access to the target disk pool management file failed The process is canceled Execute the target disk pool registration deletion function to register the target disk pool management file and try again For a Server Core environment Execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 E Event ID 596 Type Error Messages STXV0596 ERROR Failed to obtain device information Error error number Details Failed to obtain device information The process is canceled Check the device status and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1001 Type Information Messages STXV1001 INFO VSS Hardware Provider Communication Server service has started PID process ID Details The ETERNUS VSS Hardware Provider Communication Server service has started E Event ID 1002 Type Information Messages STXV1002 INFO VSS Hardware Provider Communication Server service has stopped PID process ID Details The ETERNUS VSS Hardware Provider Comm
50. ackup server e For copy set operation Register the copy set information of the copy set file and try again Execute this command on a production server E STXV0404 ERROR Failed to access copy set information Meaning Failed to access copy set information The process is canceled Action Register the copy set information for the copy set file and try again E STXV0405 ERROR Invalid copy set information Meaning The copy set information is invalid The process is canceled Action Register the copy set information for the copy set file and try again E STXV0406 ERROR Failed to access device Disk physical disk number Error code error number detailed error code Meaning Failed to access device Continue with next session to be stopped Action e When error number is 1 Check the following No access to the Shadow Copy destination during backup For configuration using different Windows Servers for the production server and backup server the Shadow Copy destination that is registered in the copy set information is connected to the backup server e When error number is other than 1 Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582
51. al number prefixed by Ox For example when the OLU number is 1 specify 0x0001 Obtain the physical disk number according to the following procedure 1 Start Computer Management Click the Start Control Panel then double click Administrative Tools then Computer Management to start 2 Obtain the physical disk number of the target disk Click Computer Management local Storage Disk Management The disk number of the target volume is the physical disk number 2 Specify the mount point using its complete path or drive letter 3 Use the Backup Status Query Command to acquire the OLU number of the Shadow Copy destination For details refer to the Backup Status Query Command stxvquery ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 3 Backup Control Command stxvcopy E Execution example When the OLU number is not specified C gt C Program Files ETERNUS VSS Hardware Provider bin stxvcopy 1 stop STXV0317 INFO Copy session was stopped Source Disk 1 Source BoxID OOE4OOOM3 E4 30S20AUH H HMP4020738001 Source OLU 0x000b Target BoxID O0E4000M3 E4 30S20AU MP4020738001 Target OLU 0x001f stxvcopy successfully completed CENS When the OLU number is specified C gt C Program Files ETERNUS VSS Hardware Provider bin stxvcopy 1 stop t 0Ox001f STXV0317 INFO C
52. ams and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV3008 ERROR Failed to obtain device information Meaning Failed to obtain device information The process is canceled Action Check the device status and try again STXV3009 ERROR Failed to access the target disk pool management file Meaning Failed to access the target disk pool management file The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV3010 ERROR Failed to obtain device information Error error number detailed error code Meaning Failed to obtain device information The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV3011 ERROR Failed to update the target disk pool management file Meaning Failed to update the target disk pool management file The process is canceled Action Recreate the target disk pool management file and
53. are Provider 2 Required for the backup server 26 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 2 Workflow Perform preparation install VSSHP and setup the environment according to the following workflow i 3 1 Advanced Copy License Register the Advanced Copy license Registration page 28 For an SDV 3 2 1 Selection of the Shadow Copy Destination Disk Type page 30 Decide the disk type for shadow copy destination For a normal volume Install the update volume Measurement Command 3 2 2 Shadow Copy package Destination Disk Capacity Estimation page 31 Measure the cumulative amount of updates reate a volume SDV Transportable Copy Configuration 3 2 3 Volume Creation page 33 Create a volume normal volume Decide server configuration 1 3 1 Server Configuration page 17 Local Copy Configuration Install VSSHP in a backup server Change the firewall setting of the backup server Install VSSHP in a production server 4 1 1 1 Backup Server page 35 4 1 1 2 Production Server page 38 4 1 2 Local Copy Configuration Installation Install VSSHP page 40 Start backup operation Chapter 5 Operation page 44 Operation on the ETERNUS Disk Operation on storage system the server ETERNUS VSS Hardware Provider 2 1 User
54. ation for each production server and backup server E Obtaining information with the Error Information Acquisition function The procedure for obtaining error information is as follows Procedure d Start the Error Information Acquisition function The Error Information Acquisition function must be started by users who belong to the Administrators group e For Windows Server 2008 Click the Start button All Programs ETERNUS VSS Hardware Provider Error Information Acquisition function to start For a Server Core environment Execute installation folder bin stxvsnaperrinfo exe e For Windows Server 2012 Click the Start icon Error Information Acquisition function to start Fora Server Core environment Execute installation folder bin stxvsnaperrinfo exe 2 Specify the name of the folder where error information is stored Specify the folder name with alphanumeric characters and symbols that can be specified for a folder name If inappropriate characters or symbols are specified an error will occur 3 gt Click the START button to start acquisition End of procedure E dsnap information dsnap information is collected using the dsnap command Check with a Fujitsu field engineer FE for the dsnap command If the Error Information Acquisition function ended abnormally obtain all of the following information ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU L
55. ation process Details An error was detected during communication process The process is canceled Check the communication environment between the production server and backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 2007 Type Error Messages STXV2007 ERROR Obtaining the required virtual memory area failed Details The required virtual memory area cannot be obtained The process is canceled Perform the following to obtain the required virtual memory area and try again Expand the paging file size Exit unnecessary applications E Event ID 2008 Type Error Messages STXV2008 ERROR Internal inconsistency Details An internal inconsistency occurred The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 2102 Type Error Messages STXV2102 ERROR The IP address cannot be found Details The IP address cannot be found The process is canceled Execute the Communication Environment Setup function to set the IP address and try again To start the Communication En
56. cess has completed trackingcopying tracking the copy is being processed Suspended by an error suspended in the hardware execute The copy progress is displayed nnn displayed in percentage other than being copied update The update rate is displayed nnn While tracking the copy process has completed in QuickOPC operation this item is displayed in percentage except while tracking the copy process has completed in QuickKOPC operation generation For a SnapOPC the generation is displayed 1 to n the number of generations operation other than SnapOPC transfer The transfer mode type is displayed This is not displayed for QuickKOPC SnapOPC operation QuickOPC SnapOPC recovery The setting information of the Recovery mode is displayed This is not displayed for QuickKOPC SnapOPC operation QuickOPC SnapOPC Caution Check the status of the copy sessions in the Shadow Copy destination disks that are registered in the target disk pool management file 8 6 OLU Number Display Command stxvgetolu This command displays information such as the OLU number and Box ID of the specified ETERNUS Disk storage systems This command can be executed by either a production server or a backup server E Format Installation folder bin stxvgetolu p physical disk E Description of options Option Description Specify a p
57. ckup Control Command StxvCOpy eeceeeeeeeeeeeeeeeeeeeeeeeeeneeees 8 4 Batch Stop Command stxvstopall ccceeeeeeeeeeeeeeeeeeeeeeeeeeseeeees 8 5 Backup Status Query Command stxvquery ccceeeereeeeeeeeeeeteeees 8 6 OLU Number Display Command stxvgetolu eeeeeeeeeeeeeeeeees 8 7 Communication Environment Check Command stxvchkcommu 8 8 Communication Environment Setup Command stxvsetcommu 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool 8 10 Hyper V Environment Setup Command stxvhyperv ceeeeees 8 11 Shadow Copy Destination Recovery Command stxvrecoverydisk 8 12 Copy Set File Registration Command stxvcopyset eee 8 13 Copy Set Registration Display Command stxvcopyprt eeee 12 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED 44 eee EE 44 EE ET 44 45 S 45 EE sees ace 48 50 P3AM 4582 03ENZO Table of Contents Chapter 9 Messages 75 9 1 EVGNE Lag GETE o ee ieee eacacssacs isceceteeencieaeds E 75 9 2 Command Messages cis siictece ccs cs tetcci tis acesdecnsestacsncctsacescat i12S aicacenagecnneicbelsidsbaaaaueds 94 9 3 Detailed Error Codes 2cs2 ceetecceciite ced paea aaa a e a a as Esaa EREE 125 9 4 Output Error Messages in Message BOX ceeeeeeeeeeeeeeeeeeeeeeeeeenenenenenes 128 Chapter 10 Troubleshooting 130 10 1 How to Deal with
58. contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0319 ERROR The VSSHP Management file version is invalid Meaning The copy set management file version is invalid The process is canceled Action Check the VSSHP version and try again STXV0320 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0325 ERROR An error occurred in the backup server Meaning An error occurred in the backup server The process is canceled Action Check the events log message in the backup server and deal with the contents accordingly ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0326 ERROR Communication environment with the backup server is incorrect event ID Meaning The communication environment with the backup server is incorrect The cause is event ID The process is canceled Action Refer to 9 1 Event Log Messages page 75 to deal with the corresponding event ID STXV0327 ERROR The required parameter is not specifie
59. customer engineer CE SCSI queue full SCSI error Queuefull was detected Check the device connection status and then retry If the error recurs contact your Fujitsu customer engineer CE hardware error requiring CE CALL SCSI error CheckCondition was detected Check the device connection status and then retry If the error recurs contact your Fujitsu customer engineer CE SCSI condition met SCSI error Condition met was detected Check the device connection status and then retry If the error recurs contact your Fujitsu customer engineer CE unexpected SCSI error SCSI error Abnormal status was detected Check the device connection status and then retry If the error recurs contact your Fujitsu customer engineer CE 125 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 3 Detailed Error Codes Detailed error code Action invalid OLU Check the device that is the copy source or the device partition information of the copy destination and retry the function If this error still occurs collect material for troubleshooting and then contact your Fujitsu system engineer SE 1 invalid BoxID Check the connection conditions between cabinets and retry If this error occurs again then contact your Fujitsu customer engineer CE invalid Role Check the connection conditions between cabi
60. cy Details Internal inconsistency The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 504 Type Information Messages STXV504 INFO VSS Hardware Provider service has started PID process ID Details The ETERNUS VSS Hardware Provider service has started Event ID 505 Type Information Messages STXV505 INFO VSS Hardware Provider service has stopped PID process ID Details The ETERNUS VSS Hardware Provider service has stopped Event ID 513 Type Error Messages STXV0513 ERROR VSSHP Management file is invalid Details The copy set management file is invalid The process is canceled Register the copy set information in the copy set management file again For details refer to 4 5 Registering Copy Set Information in ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide Event ID 514 Type Information Messages STXV0514 INFO Copy set not found in VSSHP Management file Details The copy set information cannot be found in the copy set management file ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 515 Type Error Messages STXV0515 ERROR Error in the setting regarding the server constitution of backup software Error code internal error code Detai
61. d Meaning The required parameter is not specified The process is canceled Action Specify the required parameter and try again STXV0330 ERROR Invalid session status Meaning Session status is invalid The process is canceled Action Use the Backup Status Query Command to check the backup status For details refer to 8 5 Backup Status Query Command stxvquery page 59 STXV0401 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again STXV0402 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0403 ERROR Management file cannot be found Meaning The copy set management file does not exist The process is canceled Action e For target disk pool operation Register the Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration Deletion function and try again To start the Target Disk Pool Registration Deletion function click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool RegistrationsDeletion Execute this function on a b
62. ded Details ETERNUS VSSHP EF_PostFinalCommitSnapshots ended Event ID 582 Type Information Messages STXV0582 INFO EF_PreCommitSnapshots ended Details ETERNUS VSSHP EF_PreCommitSnapshots ended ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 583 Type Information Messages STXV0583 INFO EF_PreFinalCommitSnapshots ended Details ETERNUS VSSHP EF_PreFinalCommitSnapshots ended E Event ID 585 Type Information Messages STXV0585 INFO Internal Function Name started Details ETERNUS VSSHP Internal Function Name started E Event ID 591 Type Error Messages STXV0591 ERROR Failed to access device Error code internal error code Details Failed to access device The process is canceled If the internal error code is 1 check the following There is no access to the Shadow Copy destination during backup For details refer to Caution in 5 1 Backup page 44 The Shadow Copy destination that is registered in the copy set information is connected to the backup server The setting of the requester must be a server configuration For details of server configuration refer to 1 3 1 Server Configuration page 17 The Shadow Copy destination must be unmounted If the internal error code is 3 check the following The Hyper V Transportable Copy Configuration is used Check that the Shadow Co
63. der 2 1 Copy Set Operation Technical Guide ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 9 1 Messages The displayed error types are as follows Error type Description Information Indicates the completion status of the process No action is required Warning Indicates a process alert Refer to the Action for the message Error Indicates a process error Refer to the Action for the message Event Log Messages VSSHP stores the following event logs Check the event logs when an error or trouble occurs Event ID 501 Type Error Messages STXV0501 ERROR Internal inconsistency Details Internal inconsistency The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE Event ID 502 Type Error Messages STXV0502 ERROR Insufficient memory Details Insufficient memory The process is canceled Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages Event ID 503 Type Error Messages STXV0503 ERROR Internal inconsisten
64. e action there is a possibility that backup is interrupted by the error In this case it is necessary for backup to be forcibly stopped Execute the batch stop command with the e option forcibly stop a copy session suspended by an error For details refer to 8 4 Batch Stop Command stxvstopall page 58 VSS warning message For Windows Server 2008 ignore the VSS warning message since it log name application does not affect performance event ID 12333 For details refer to the Microsoft Knowledge Base Article ID 951793 URL http support microsoft com kb 951793 Error message When VSSHFP is installed in Windows Server 2008 x64 ignore the log name application message that fails to create an activation context for stxvsnaper event ID 33 rinfo exe since it does not affect normal operation The shadow copy destination Execute the Shadow Copy Destination Recovery Command disk cannot be checked from the For details refer to 8 11 Shadow Copy Destination Recovery server Command stxvrecoverydisk page 73 Insufficient memory Check the memory status and restart the system ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 10 Troubleshooting 10 2 How to Obtain Error Information 10 2 How to Obtain Error Information If contacting a Fujitsu field engineer FE when an error occurs prepare the following information Obtain error inform
65. e copy set file Meaning The SnapOPC copy set information for a given source disk is interrupted by information for a different copy source or copy type The copy set file cannot be registered Action Correct the copy set file so that all SnapOPC copy set information for each source disk is in a clean run and try again STXV0240 ERROR Failed to obtain device information Meaning Device information could not be obtained The copy set file cannot be registered Action Check the device status and try again STXV0241 ERROR The VSSHP Management file version is invalid Meaning The copy set management file version is invalid The copy set file cannot be registered Action Use the Backup Status Query Command to check that no copy session exists For details refer to 8 5 Backup Status Query Command stxvquery page 59 Then delete the copy set management file installation folder etc vss copyset cnv and try again STXV0242 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0243 ERROR Line line number The number of characters per line exceeds the maximum number of characters allowed Meaning The number of characters per line
66. e function starts the Target Disk Pool Registration Deletion window is displayed Local copy configuration e For Windows Server 2008 Click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion For a Server Core environment execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 For Windows Server 2012 Click the Start icon Target Disk Pool RegistrationsDeletion For a Server Core environment execute the Target Disk Pool Registration Deletion Command Fore details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 6 Operation Change 6 1 When Changing the Shadow Copy Destination Transportable copy configuration e For Windows Server 2008 Click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool RegistrationsDeletion in the backup server For a Server Core environment execute the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 For Windows Server 2012 Click the Start icon Target Disk Pool RegistrationsDeletion in the backup server
67. ect the parameter and try again Check the mount point if it has been specified ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0703 ERROR Management file cannot be found Meaning The copy set management file cannot be found The process is canceled Action e For target disk pool operation Register the Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration Deletion function and try again To start the Target Disk Pool Registration Deletion function click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool RegistrationsDeletion Execute this function on a backup server e For copy set operation Register the copy set information of the copy set file and try again Execute this command on a production server E STXV0704 ERROR Failed to access copy set information Meaning Failed to access copy set information The process is canceled Action Register the copy set file and try again E STXVO0705 ERROR Invalid copy set information Meaning The copy set information is invalid The process is canceled Action Register the copy set information of the copy set file and try again E STXV0706 ERROR Source disk number cannot be found in Management file Meaning The source disk cannot be found in the copy set management fi
68. ent ID 1008 Type Error Messages STXV1008 ERROR A user who does not belong to the Administrators group tried to start VSS Hardware Provider Communication Server service Details A user who does not belong to the Administrators group tried to start ETERNUS VSS Hardware Provider Communication Server service The process is canceled Start the ETERNUS VSS Hardware Provider Communication Server service by the user who belongs to the Administrators group ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1009 Type Error Messages STXV1009 ERROR Obtaining of required virtual memory area failed iReturn internal code Details The required virtual memory area cannot be obtained The process is canceled Perform the following to obtain the required virtual memory area and try again Expand the size of the paging file Exit unnecessary applications E Event ID 1010 Type Error Messages STXV1010 ERROR Creating a thread of VSS Hardware Provider Communication Server service failed errno internal code Details Creating a thread of ETERNUS VSS Hardware Provider Communication Server service failed The process is canceled Perform the following and try again Restart the ETERNUS VSS Hardware Provider Communication Server service Exit unnecessary applications Reboot the server When this phenomenon occurs often
69. environment The window to register a Shadow Copy destination in the target disk pool management file does not appear when the installation is complete After installation is complete register a Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 Caution For acopy set operation do not register a Shadow Copy destination Click the Cancel but ton 6 Click the Finish button on the InstallShield Wizard Completed screen to finish the installation End of procedure Pi ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 4 1 1 2 Production Server Perform installation according the following procedure Procedure 4 Extract the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSSHP package setup exe For a Server Core environment use the command prompt to execute setup exe if ETERNUS VSS Hardware Provider 2 1 0 InstallShield Wi
70. erver and backup server e A writer that supports VSS is installed in the production server Windows Server production server Windows Server backup server Volume Shadow Copy Service ETERNUS VSS Hardware Provider ETERNUS Disk storage system Shadow Copy Destination ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure Cluster configuration e Cluster configuration is not supported by the backup server e To operate the production server for cluster configuration perform the following environment settings The production servers must have the same version and level of the Windows Server OS Install the same version and same level of VSSHP in each production server Install the requester that supports VSS in each production server Install the writer that supports VSS in each production server The following shows examples of both a single active production server single standby production server case 1 1 and for a multiple active production server single standby production server case n 1 Example of 1 1 case Windows Server active production server ETERNUS Disk storage systems Windows Server standby production server Source Disk Example of n 1 case Windows Server active production server Windows Server standby production server Windows Server backup serve
71. et Operation Technical Guide as well as this manual for more details about copy set operation Caution e A target disk pool operation and a copy set operation cannot be performed at the same time e Do not register the copy set information when a target disk pool operation is being performed For details on operation modes and management files refer to 1 3 3 Volume Management Methods and Management Files page 23 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure 1 3 1 3 1 1 3 1 1 Operational Procedure O Server Configuration VSSHP supports the following server configurations These configurations depend on the requester to be used Check which configuration is supported by the requester and decide the server configuration e Configuration using one Windows server that works as both a production server and a backup server hereafter referred to as Local Copy Configuration e Configuration using different Windows servers for the production server and backup server hereafter referred to as Transportable Copy Configuration To back up a virtual machine on a host OS in which Hyper V is installed refer to 1 3 1 3 Local Copy Configuration when Backing Up a Hyper V Virtual Machine page 20 or 1 3 1 4 Transportable Copy Configuration when Backing Up a Hyper V Virtual Machine page 21
72. formed For more details about operations in a Windows Server 2012 environment in which a server graphic shell is deleted refer to the described operations in For a Server Core environment Acknowledgments at Microsoft Microsoft Windows Windows Server SQL Server and Hyper V are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Symantec Symantec logo NetBackup and Backup Exec are either registered trademarks or trademarks of Symantec Corp in the U S and its affiliated companies The ARCserve and CA logo are either registered trademarks or trademarks of CA Inc in the United States and or other countries EMC and Networker are either registered trademarks or trademarks of EMC Corporation in the United States BakBone and NetVault are the registered trademarks of BakBone Software Inc in the United States and or in other countries Oracle and Java are registered trademarks of Oracle and or its affiliates The company names product names and service names mentioned in this manual are registered trademarks or trademarks of their respective companies Microsoft product screen shot s reprinted with permission from Microsoft Corporation ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Release Information ETERNUS VSS Hardware Provider Modification History This section provides a history of modifications for E
73. ge systems disk The process is canceled Action Specify the correct physical disk number of the source disk in the parameter and try again STXV0711 ERROR The copy session of the source disk specified in the parameter has not been started Disk physical disk number Meaning The copy session of the source disk specified in the parameter has not been started The process is canceled Action Start the copy session of the source disk specified in the parameter and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0712 ERROR The VSSHP Management file version is invalid Meaning The copy set management file version is invalid The process is canceled Action Check the VSSHP version and try again STXV0713 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0714 ERROR Failed to access the target disk pool management file iReturn internal code Meaning Access to the target disk pool management file failed The process is canceled Action Reregister the target disk pool management file using the Target Disk Pool Registration Deletio
74. ght 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0219 ERROR Line line number Source disk is already specified as a target disk of another copy set Meaning The source disk specified in the copy set file is already specified as a Shadow Copy destination for another copy set Therefore it cannot be registered Action Correct the copy set file and try again STXV0220 ERROR Line line number Target disk is already specified as a source disk of another copy set Meaning The Shadow Copy destination specified in the copy set file is already specified as a source disk for another copy set Therefore it cannot be registered Action Correct the copy set file and try again STXV0221 ERROR Line line number Failed to obtain device information Error internal error code Meaning Failed to obtain device information Therefore it cannot be registered Action Check the device status and try it again STXV0222 ERROR Line line number Failed to access device Error code internal error code detailed error code Meaning Failed to access device Therefore it cannot be registered Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0223 ERROR Cannot change or delete copy set informat
75. global services computing storage eternus tools vsshp html In this manual Web GUI and ETERNUSmgr are collectively referred to as ETERNUS Web GUI Typographical Conventions The following convention is used in this manual A product usage caution that must be followed Caution 4 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Naming Conventions The following names are used for Microsoft Windows Server Product Names Referred to in this manual as Microsoft Windows Server 2008 Enterprise x86 Service Pack 2 Microsoft Windows Server 2008 Standard x86 Service Pack 2 Windows Server 2008 x86 Microsoft Windows Server 2008 Enterprise x64 Windows Server Service Pack 2 Or Windows Server 2008 x64 Microsoft Windows Server 2008 Standard x64 Windows Server 2008 Service Pack 2 Microsoft Windows Server 2008 R2 Enterprise e Microsoft Windows Server 2008 R2 Standard Windows Server 2008 R2 e Microsoft Windows Server 2008 R2 Datacenter e Microsoft Windows Server 2012 Standard Windows Server Windows Server 2012 or Microsoft Windows Server 2012 Datacenter Windows Server 2012 Notes when deleting the server graphic shell on Windows Server 2012 An environment in which a server graphic shell is deleted can be configured for Windows Server 2012 Note that in this environment GUI operations cannot be per
76. hadow Copy destination Click the Cancel button 6 Click the Finish button on the InstallShield Wizard Completed screen to finish the installation End of procedure i ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 2 Upgrade Installation 4 2 Upgrade Installation Perform installation according the following procedure The environment before upgrade is used Therefore setting the environment is not required f Procedure 4 Extract the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSSHP package setup exe For a Server Core environment use the command prompt to execute setup exe E ETERNUS VSS Hardware Provider 2 1 0 InstallShield Wizard Welcome to the InstallShield Wizard for ETERNUS VSS Hardware Provider The InstallShield R Wizard will install ETERNUS VSS Hardware Provider on your computer To continue click Next WARNING This program is protected by copyright law and international treaties 3 Click the Finish button on the InstallShield Wizard Completed screen to finish the installation End of p
77. he IP version When the port number has already been set with the service name stxvcommunication The set port number is displayed VSS Hardware Provider _ x et ications protocol Port No 50001 G IPy4 IPv6b When the service name stxvcommunication has not been registered and the default port number 50001 is used The default port number is displayed in the following window VSS Hardware Provider i RES ig ications protocol Port No 50001 G IPy4 IPv6 Change the firewall setting ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 8 Communication Environment Setup Command stxvsetcommu When the service name stxvcommunication has not been registered and the default port number is used for another service An unused port number between 49152 and 65535 is used The port number to be used is displayed in the following window VSS Hardware Provider m xj Communications protocol Port No 49152 f IPv4 IPvb Change the firewall setting Change the port number of the YSSHP environment file for the production server Check the port number and select the IP version IPv4 or IPv6 for VSSHP For a production server Select Production Server Set the IP address of the backup server in the communication management file When the IP address has already been registered The registered IP version and
78. hysical disk number If omitted information such as all OLU numbers and Box IDs of ETERNUS Disk storage systems that are connected to the executed server is displayed 60 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 6 OLU Number Display Command stxvgetolu E Description of operand Operand Description physical disk Specifies a physical disk number whose information such as the OLU number and Box ID is to be obtained E Execution example When a physical disk number is specified C gt C Program Files ETERNUS VSS Hardware Provider bin stxvgetolu p 1 Disk OLU BoxID Message VOL Maxgen i 0x0002 OOE4O0OM3 E4 30S 20AU F H MP4020738001 SDV 8 stxvgetolu successfully completed CeX gt When a physical disk number is not specified C gt C Program Files ETERNUS VSS Hardware Provider bin stxvgetolu Disk OLU BoxID Message VOL Maxgen 0 STXV0603 INFO Disk is not a Disk Storage Systems 1 0x0002 OOE4O0OM3 E430S20AU MP4020738001 2 0x000a O00E4000M3 E430S20AU MP4020738001 stxvgetolu successfully completed CNS E Displayed contents Title Description Disk A physical disk number is displayed OLU An OLU number is displayed A hexadecimal number of four digits is displayed with Ox in front of the hexadecimal number When the OLU nu
79. ider bin stxvtestcopy top p 1 txvtestcopy successfully completed n n CNS E Displayed contents Title Description source disk The physical disk number of the source disk is displayed update The updated data amount after starting measurement is displayed in MB Caution e Data backup is not performed while the amount of updates is being measured ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 3 Backup Control Command stxvcopy 8 3 Backup Control Command stxvcopy EES This command stops the copy session of the specified source disk Execute this command on a production server E Format Installation folder bin stxvcopy source disk mount point stop f t olu E Description of options Option Description stop Stops a QuickKOPC SnapOPC session f Stops a copy session forcibly t This option is available only for QuickOPC operations When there are multiple copy sessions in the specified source disk specify the OLU number of the Shadow Copy destination for the target copy session to be stopped E Description of operand Operand Description source disk Specify the physical disk number of the source disk 1 mount point Specify the mount point of the source disk 2 olu Specify the OLU number of the Shadow Copy destination 3 Use a four digit hexadecim
80. ils Receive process of the select function failed The process is canceled Check the communication environment between the production server and backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1006 Type Error Messages STXV1006 ERROR Receive process of the accept function failed iReturn return code of the accept function errno error number of the accept function Details Receive process of the accept function failed The process is canceled Check the communication environment between the production server and backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1007 Type Error Messages STXV1007 ERROR An error was detected in receive process of the select function Details An error was detected in receive process of the select function The process is canceled Check the communication environment between the production server and backup server If there is no problem in the communication environment refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Ev
81. indows Server 2008 x86 Download file vsshp_1_4 32bit exe Stored file setup exe Software information Japanese English User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command package For Windows Server 2003 For Windows Server 2008 For Windows Server 2003 x64 and Windows Server 2008 x64 Download file vsshp_1_4 64bit exe Stored file setup exe Software information Japanese English User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command package For Windows Server 2003 For Windows Server 2008 e Changed the units of update for the Update Volume Measurement command stxvtestcopy 1 3 0 or earlier Number of blocks 1 4 0 MB 1 5 0 None 2 0 0 e Changed the package structure as follows For Windows Server 2003 x86 and Windows Server 2008 x86 Download file vsshp_2_0_32bit exe Stored file setup exe User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command package For Windows Server 2003 For Windows Server 2008 For Windows Server 2003 x64 and Windows Server 2008 x64 Download file vsshp_2_0_64bit exe Stored file setup exe User s Guide Japanese English Copy Set Operation Technical Guide Japanese English Update Volume Measurement Command package For Windows Server 2003 For Windows Server 2008
82. ion Version Modification details 1 1 0 First version September 2008 1 2 0 e Converted to COM application December 2008 e Added support for the following requesters Symantec Backup Exec for Windows Servers ETERNUS SF AdvancedCopy Manager 13 4 for Windows Server 2008 x64 e Added support for the Communication Environment Check command stxvchkcommu e Added the following event messages STXV0504 STXV0505 e Added the following command messages STXV0325 STXV0326 STXV0327 STXV0330 STXV0416 STXV0417 STXV0801 STXV0802 8 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Release Information Version Modification details 1 3 0 July 2009 Added support for the ETERNUS DX60 DX80 Added support for the following requester BakBone NetVault Backup 8 2 Added support for upgrade installations Added support for Target disk pool management operation function Added support for the mount point specification of disks Added support for the Communication Environment Setup command stxvsetcommu Added support for the Target Disk Pool Registration Deletion command stxvtargetdiskpool Added the following event log messages STXV0514 STXV0515 STXV0516 STXV0517 STXV0518 STXV0519 STXV0595 STXV0596 Added the following command messages STXV0251 STXV0418 STXV0419 STXV0714 STXV0803 STXV0804 STXV0805 STXV0806 STXV0902 1 3 1
83. ion in use Disk physical disk number Meaning The copy set file in use cannot be changed or deleted Therefore it cannot be registered Action Check the copy session and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0224 ERROR Failed to access copy set information Meaning Failed to access copy set information Therefore it cannot be registered Action Correct the copy set file and try again STXV0225 ERROR Invalid copy set information Meaning Copy set information is invalid Therefore it cannot be registered Action Use the Backup Status Query Command to check that no copy session exists For details refer to 8 5 Backup Status Query Command stxvquery page 59 Then delete the copy set management file installation folder etc vss copyset cnv and try again STXV0226 ERROR Failed to register copy set information Meaning Failed to register copy set information Therefore it cannot be registered Action Use the Backup Status Query Commana to check that no copy session exists For details refer to 8 5 Backup Status Query Command stxvquery page 59 Then delete the copy set management file installation folder etc vss copyset cnv and try again STXV0227 INFO Number of errors number of errors Meaning number of errors errors occurred in the copy set
84. ize as those of the source disk in the target disk pool management file When internal error code is 1 The server configuration in the requester uses the same Windows PC for both the production server and backup server When internal error code is 2 The server configuration in the requester uses a different Windows PC for the production server and backup server There is also a possibility that the Shadow Copy destination disk cannot be checked via Disk Management since the backup ended abnormally Use the Shadow Copy Destination Recovery Command to make the Shadow Copy destination disk checkable via Disk Management For details refer to 8 11 Shadow Copy Destination Recovery Command stxvrecoverydisk page 73 Review the server configuration setting and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 520 Type Error Messages STXV0520 ERROR Failed to operate the target disk pool management file Internal code internal code Details Failed to operate the target disk pool management file The process is canceled Display the Target Disk Pool Registration Deletion window in the backup server confirm the setting and try again If the problem persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE
85. le The process is canceled Action Check the copy set information of the copy set file If a disk is not defined register the copy set information of the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0707 ERROR Failed to access device Disk physical disk number Error code error number detailed error code Meaning Failed to access a device The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0708 ERROR Failed to obtain device information Meaning Failed to obtain device information The process is canceled Action Execute the command again If the problem still persists check the device status and try again STXV0709 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0710 ERROR The source disk specified in the parameter is not a Disk Storage Systems disk Disk physical disk number Meaning The source disk specified in the parameter is not an ETERNUS Disk stora
86. lly completed Cale E Displayed contents Title Description id The session ID of the chassis is displayed A hexadecimal number of four digits is displayed with Ox in front of the hexadecimal number When the OLU number is 1 it is displayed as 0x0001 elapsed time The elapsed time from the beginning of the copy is displayed unit second kind The copy type is displayed QOPC QuickOPC SOPCP SnapOPC source box id The BOX ID of the source disk is displayed source olu no The OLU number of the source disk is displayed A hexadecimal number of four digits is displayed with Ox in front of the hexadecimal number When the OLU number is 1 it is displayed as 0x0001 target box id The BOX ID of the Shadow Copy destination is displayed target olu no The OLU number of the Shadow Copy destination is displayed A hexadecimal number of four digits is displayed with Ox in front of the hexadecimal number When the OLU number is 1 it is displayed as 0x0001 status The session status is displayed executing operating normally errsuspend suspended by an error halt suspended in the hardware ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 6 OLU Number Display Command stxvgetolu Title Description phase The copy status is displayed copying copying tracking tracking the copy pro
87. low When all of the OLU information is output in an environment in which an internal disk and the ETERNUS Disk storage system are connected gt stxvgetolu Disk OLU BoxID Message VOL Maxgen 0 STXV0603 INFO Disk is not a Disk Storage Systems Lz 0x000a OOE2000 HE210S4B JD4170832013 When the OLU information of an internal disk with the specified disk number is output in an envi ronment in which an internal disk and the ETERNUS Disk storage system are connected gt stxvgetolu p 0 Disk OLU BoxID Message VOL Maxgen 0 7 STXV0603 INFO Disk is not a Disk Storage Systems ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 7 Communication Environment Check Command stxvchkcommu 8 Communication Environment Check Command stxvchkcommu This command checks whether the communication environment between the production server and backup server is correct Execute this command on a production server Format Installation folder bin stxvchkcommu Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvchkcommu Computer Name BKUPSRV002 stxvchkcommu successfully completed C gt Displayed contents Title Description Computer Name The computer name of the backup server is displayed If the computer name cannot be obtained review the co
88. ls There is an error with the server configuration setting of the requester The process is canceled When internal error code is 1 The server configuration in the copy set information uses the same Windows PC for both the production server and backup server The server configuration in the requester uses a different Windows PC for the production server and backup server When internal error code is 2 The server configuration in the copy set information uses a different Windows PC for the production server and backup server However the communication environment of VSSHP is not set When internal error code is 3 The server configuration in the copy set information uses a different Windows PC for the production server and backup server The server configuration in the requester uses the same Windows PC for both the production server and backup server Review the server configuration setting and try again E Event ID 516 Type Information Messages STXV0516 INFO Target disk not found Internal code internal code Size the disk size of the copy source KB Details The Shadow Copy destination cannot be found in the target disk pool management file When performing backup using VSSHP register the source disk and Shadow Copy destination that have the same size in the target disk pool management file When internal error code is 1 The server configuration in the requester uses the same Windows PC for both the prod
89. mber is 1 it is displayed as 0x0001 BoxlID Message A Box ID or message of ETERNUS Disk storage systems is displayed VOL The disk type is displayed SDV SDV volume normal volume Maxgen For SDV the maximum number of generations is displayed n the maximum number of generations other than SDV Caution Device information that is not registered in a definition file is also output ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 6 OLU Number Display Command stxvgetolu LE SSS E Reference Identifying if a command ends normally An error has occurred if a message includes one of the following error levels ERROR WARNING Notes on identifying if a command ends normally The following message appears if any disks other than disks in the ETERNUS Disk storage system are detected with this command STXV0603 INFO Disk is not a Disk Storage Systems This message does not mean an error has occurred This message indicates that the detected disk is not a LUN from the ETRERNUS Disk storage system If a device other than the ETERNUS Disk storage system is connected to this message always appears When this message is displayed determining the relevance of the contents of this message may be required The output of this message can be checked with the following message number STXV0603 An example of an output message is shown be
90. meter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again STXV0101 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again STXV0102 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again Check the mount point if it has been specified STXV0103 ERROR Pseudo SnapOPC already started Meaning Measurement of the amount of updates has already started The process is canceled Action Stop measuring the amount of updates and try again STXV0104 ERROR Pseudo SnapOPC not started Meaning Measurement of the amount of updates has not started yet The process is canceled Action Start the measurement of the amount of updates and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0105 ERROR Failed to access device Error code error number detailed error code Meaning Failed to access device The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer t
91. mmunication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 49 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 7 7 1 7 2 Operation End Copy Session Stop Check the Advanced Copy operation status using the Backup status query commana For details refer to 8 5 Backup Status Query Command stxvquery page 59 When a copy session is displayed specify the f option stops all copy sessions including a suspended copy session by error in the Batch Stop Command to stop all backups For details refer to 8 4 Batch Stop Command stxvstopall page 58 VSSHP Uninstallation When the User Account Control screen appears while performing uninstallation select Accept to continue the process For Windows Server 2008 Windows Server 2012 Procedure 4 Select ETERNUS VSS Hardware Provider from Programs and Features and click the Uninstall button to execute the uninstallation For a Server Core environment use the following command in the command prompt for the uninstallation process wmic product where name ETERNUS VSS Hardware Provider call uninstall 2 Log files etc are left in the installation folder Make sure to delete them manually End of procedure When
92. mmunication environment Caution There is no option in this command The specified value is ignored ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 8 Communication Environment Setup Command stxvsetcommu 8 8 Communication Environment Setup Command stxvsetcommu This command sets the VSSHP communication environment This command can be executed by either a production server or a backup server when setting the communication environment in the Server Core environment Format Installation folder bin stxvsetcommu Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvsetcommu Refer to Window explanation which is described below CIND Window explanation The following window that checks the communication environment settings appears when executing the command VSS Hardware Provider Select server type Backup Server Production Server CANCEL ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 8 Communication Environment Setup Command stxvsetcommu For a backup server Select Backup Server Perform the communication service ETERNUS VSS Hardware Provider Communication Server service setting The service name is registered as stxvcommunication Check the port number and set t
93. n function and try again To start the Target Disk Pool Registration Deletion function click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion STXV0801 ERROR An error occurred in the backup server Meaning An error occurred in the backup server The process is canceled Action Check the events log message in the backup server and deal with the contents accordingly STXV0802 ERROR Communication environment with the backup server is incorrect event ID Meaning The communication environment with the backup server is incorrect The cause is event ID The process is canceled Action Refer to 9 1 Event Log Messages page 75 to deal with the corresponding event ID and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0803 ERROR Failed to access to services file event ID Meaning Access to the services file failed The process is canceled Action Check the services file and try again E STXV0804 ERROR No port number is able to use Meaning There is no available port number The process is canceled Action Define the port number of the services file in the range of 49152 to 65535 After installing VSSHP in the production server input the defined port number in the following registry and try again Productio
94. n of physical disk number was stopped ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0413 ERROR Failed to stop copy session Source Disk physical disk number Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Error code error number detailed error code Meaning Failed to stop copy session Continue with next session to be stopped Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0414 ERROR The VSSHP Management file version is invalid Meaning The copy set management file version is invalid The process is canceled Action Check the VSSHP version and try again STXV0415 ERROR Insufficient memory Meaning Insufficient memory The process is canceled Action Exit all unused programs and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0416 ERROR An error occurred in the backup server Meaning An error occurred in the backup server The process is canceled Action Check the events log message in the backup server and deal wi
95. n of subcommands Subcommand Description add Adds a Shadow Copy destination in the target disk pool management file delete Deletes a Shadow Copy destination from the target disk pool management file list Displays the contents of a target disk pool management file list detail Displays the contents of a target disk pool management file The Box ID and OLU number are also displayed exit Exits the Target Disk Pool Registration Deletion Command ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool E The input format of the add subcommand and delete subcommand Input format Description n Specify the target Shadow Copy destination number with a numerical value The Shadow Copy destination of the specified number is registered or deleted in the target disk pool management file n m Specify the range of the target Shadow Copy destination numbers with numerical values The Shadow Copy destinations within the specified range are registered or deleted in the target disk pool management file n m Specify the multiple target Shadow Copy destination numbers with numerical values The Shadow Copy destinations of the specified numbers are registered or deleted in the target disk pool management file all All the Shadow Copy destinations are registered or deleted in the ta
96. n server registry Key name HKEY LOCAL MACHINE SOFTWARE Fujitsu ETL VSS Change the value that is described in the item name PortNumber E STXV0805 ERROR Access error in VSSHP environment file Internal code internal code Meaning Access to the VSSHP environment file registry failed The process is canceled Action Check the registry and try again If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E STXV0806 ERROR An error occurred when creating the communication environment for VSS Hardware Provider Communication Server service errno internal code Meaning An error occurred when creating the communication environment for the ETERNUS VSS Hardware Provider Communication Server service The process is canceled Action When this error occurs at installation check that the VSSHP package setup exe is executed with the administrator privilege If this error occurs for any other reason try again in a few minutes If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages E STXV0902 ERROR Failed to
97. n stxvgetolu ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO ETERNUS VSS Hardware Provider 2 1 User s Guide P3AM 4582 03ENZ0O Date of issuance November 2012 Issuance responsibility FUJITSU LIMITED The content of this manual is subject to change without notice This manual was prepared with the utmost attention to detail However Fujitsu shall assume no responsibility for any operational problems as the result of errors omissions or the use of information in this manual Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual The content of this manual may not be reproduced or distributed in part or in its entirety without prior permission from Fujitsu cO FUJITSU
98. nal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0315 ERROR The specified physical disk number does not exist in the source disk Disk physical disk number Meaning The specified physical disk number does not exist in the source disk The process is canceled Action Check the physical disk number of the source disk STXV0316 ERROR The a option cannot be specified with this copy type Type copy type Meaning The a option cannot be specified with this copy type The process is canceled Action Check the option to be specified ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0317 INFO Copy session was stopped Source Disk physical disk number Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Meaning The copy session of physical disk number is stopped STXV0318 ERROR Failed to stop copy session Source Disk physical disk number Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Error code error number detailed error code Meaning Failed to stop copy session The process is canceled Action Deal with the error according to the
99. nets and retry If this error occurs again then contact your Fujitsu customer engineer CE setup is inadequate Take one of the following actions e Checking Setting the license of the Advanced Copy option e Checking Setting device resources such as Unset table size Lack of table size and Unset REC buffer size communication interrupted Check the connection state between the cabinets and retry processing If the error occurs again contact a Fujitsu systems engineer CE the session mode was not changed Check the connection status between cabinets and then retry If this error occurs again call your Fujitsu customer or systems engineer CE or SE the session mode crosses Check the connection status between cabinets and then retry If this error occurs again call your Fujitsu customer or systems engineer CE or SE the operation of SnapOPC was failed Take one of the following actions e Check the partition information for the copy destination disk and then rerun the command e Check the status of SnapOPC session and then try again e SnapOPC is not supported by this device Try again using SnapOPCv If this error occurs again call your Fujitsu customer or systems engineer CE or SE the operation of REC buffer was failed Check the settings status of the REC transfer buffer and then rerun the command If this error occurs again call your Fujitsu customer or systems engineer
100. number Invalid source disk number specified character Meaning The source disk number specified in the copy set file is not numeral Therefore it cannot be registered Action Correct the source disk number of the copy set file and try again STXV0210 ERROR Line line number Source disk is not a Disk Storage Systems physical disk number Meaning The source disk specified in the copy set file is not an ETERNUS Disk storage systems disk Therefore it cannot be registered Action Correct the source disk physical disk number specified in the copy set file and try again STXV0211 ERROR Line line number Invalid target disk number specified character Meaning The Shadow Copy destination number specified in the copy set file is not numeral Therefore it cannot be registered Action Correct the Shadow Copy destination number of the copy set file and try again STXV0212 ERROR Line line number Target disk is not a Disk Storage Systems physical disk number Meaning The Shadow Copy destination specified in the copy set file is not ETERNUS Disk storage systems disk Therefore it cannot be registered Action Correct the Shadow Copy destination physical disk number specified in the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0213 ERROR Line line number
101. o 9 3 Detailed Error Codes page 125 STXV0106 ERROR Failed to obtain device information Error error number detailed error code Meaning Failed to obtain device information The process is canceled Action Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 STXV0107 ERROR Source disk is not a Disk Storage Systems physical disk number Meaning The source disk is not ETERNUS Disk storage systems disk The process is canceled Action Check the physical disk number of the source disk STXV0108 ERROR Internal inconsistency Meaning Internal inconsistency The process is canceled Action Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE STXV0201 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0202 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and tr
102. of the copy set file exceeds the maximum number of characters allowed 200 bytes The copy set file cannot be registered Action Correct the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0244 ERROR Line line number Specified source disk number is 10 or more digits long specified characters Meaning Specified source disk number of the copy set file is 10 or more digits long The copy set file cannot be registered Action Correct the copy set file and try again STXV0245 ERROR Line line number Specified target disk number is 10 or more digits long specified characters Meaning Specified Shadow Copy destination number of the copy set file is 10 or more digits long The copy set file cannot be registered Action Correct the copy set file and try again STXV0246 ERROR Line line number Specified target disk OLU number is not a 4 digit number OLU number Meaning Specified Shadow Copy destination OLU number of the copy set file is not a 4 digit number The copy set file cannot be registered Action Correct the copy set file and try again STXV0251 ERROR Line line number Invalid mount point specified letters Meaning The mount point that is specified in the copy set file is invalid The copy set file cannot be registered Action Check and correct
103. opy Destination Deleting a Shadow Copy destination Procedure 1 Select a disk that is not to be a Shadow Copy destination from Target disk list multiple selections can be made and click the lt button The disk is moved to Disk list 2 Click the OK button The disks in Target disk list and Used target disk list are registered in the target disk pool management file This deletes the disks selected in Target disk list that are not to be used as Shadow Copy destinations from the target disk pool management file End of procedure Caution D Only the information on the disks that are currently connected to the backup server is displayed in the Target Disk Pool Registration Deletion window Even if a disk is already registered in Target Disk if the disk is not currently connected to the backup server the disk does not appear in the Target Disk Pool Registration Deletion window If the OK button is clicked in this status the disk is excluded from the target disk pool management If multiple mount points or drive letters are allocated to one disk one of them is displayed If the target disk pool management information is changed during a backup operation using VSSHP the target disk pool management information may be corrupted Do not change the Shadow Copy destination during a backup operation When the following information is displayed in the Target Disk Pool Registration Deletion window a backup opera
104. opy Manager Microsoft System Center Data Protection Manager Symantec Backup Exec Symantec NetBackup Quest NetVault Backup CA ARCserve Backup NetWorker etc Writer Server application which is a data management application that supports VSS Writer controls data consistency maintenance for data backup Server application examples System writer NTFS file system Microsoft Exchange Server SQL server Hyper V VSS Writer Oracle Database etc ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 2 Functions Classification Description Provider Component that reads and writes data to a disk and creates a snapshot software provider provided by OS hardware provider provided by storage system vendor VSSHP is a hardware provider that is provided by Fujitsu Coordinator OS Basic service that properly controls requester writer and provider process For VSSHP supported storage systems copy types OSes requester and writer refer to the following web page http www fujitsu com global services computing storage eternus tools vsshp html 1 2 Functions O E Cooperation with Advanced Copy functions VSSHP uses the Advanced Copy functions of the ETERNUS Disk storage system to create a Shadow Copy The Advanced Copy functions allow the ETERNUS Disk storage system to carry out high speed data copying operations on its o
105. opy session was stopped Source Disk 1 Source BoxID OOE4OOOM3 E4 30S20AUH HMP4020738001 Source OLU 0x000b Target BoxID O0E4000M3 E4 30S20AU MP4020738001 Target OLU 0x001f stxvcopy successfully completed CAS Caution Only a copy session of the specified source disk can be stopped e When there are multiple QuickOPC sessions in the specified source disk use the t option to specify the OLU number of the Shadow Copy destination for the target copy session to be stopped Only the specified copy session is stopped e When there are multiple copy sessions in the specified source disk for the SnapOPC stop process only the first generation of the SnapOPC sessions are stopped Confirm that the copy sessions to be stopped are the first generation of the SnapOPC sessions and check that no backup is being performed before executing the SnapOPC stop process e When this command is executed with the f option for the QuickKOPC stop process the copy session is stopped without waiting for the differential copy to be finished e If this command is executed without the f option for the QuickOPC stop process when a differential copy is running the copy session is stopped after the differential copy is finished e Ifan ETERNUS Disk storage systems hardware error occurs this command is not executed ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZ
106. or example when there are two partitions in a LUN and the shadow copies for these partitions are executed separately two Shadow Copy destination disks are required Shadow Copy destination 1 Source Disk 6GB 6GB Peon gt Shadow Copy destination 2 6GB ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 3 Preparation 3 2 Shadow Copy Destination Disk Creation 3 2 1 Example 4 Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function For example when the backup of multiple VMs in a Hyper V Cluster Shared Volume CSV is executed concurrently the same number of Shadow Copy destination disks as VMs is required Shadow Copy destination 1 8GB 8GB wm gt Shadow Copy destination 2 8GB The following sections explain the types of disks to be used for Shadow Copy destinations that are supported by VSSHP and the procedure for estimating disk capacity Selection of the Shadow Copy Destination Disk Type Either a normal volume or an SDV may be used as the Shadow Copy destination The following table shows the respective features of a normal volume and an SDV Choose a disk type according to your requirements Normal volume SDV Copy type QuickOPC SnapOPC Features e Suitable for backup of big databases e Suitable for backup of
107. peration refer to Chapter 4 Environment Creation in ETERNUS VSS Hardware Provider 2 1 Copy Set Operation Technical Guide as well as this chapter New Installation Two types of VSSHP packages are provided Refer to the following table to determine which package corresponds to the OS being used and then download and install this package Supported OS Download file name Windows Server 2008 x86 vsshp_2_1_0_ 32bit zip Windows Server 2008 x64 vsshp_2_1_0 64bit zip Windows Server 2008 R2 Windows Server 2012 Caution Do not install VSSHP in a LUN used for backup operation such as a source disk and a Shadow Copy destination disk ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 4 1 1 Transportable Copy Configuration Installation Install VSSHP and configure settings for the backup server first then for the production server 4 1 1 1 Backup Server Perform installation according the following procedure i Procedure 41 Extract the file downloaded in 4 1 New Installation page 34 2 Double click the VSSHP package setup exe that was extracted to start the wizard Proceed with the installation according to the wizard For an Administrators group account that is uniquely created by a user click Run as administrator in the menu that is displayed by right clicking the mouse on the VSS
108. perv VSSHP has been set as a Hyper V transportable copy GENS When deleting the Hyper V environment C gt C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv d stxvhyperv delete successfully completed C gt C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv VSSHP is not set as a Hyper V transportable copy Cs N gt Caution Do not execute this command in an environment in which a Hyper V transportable copy is not performed ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 11 Shadow Copy Destination Recovery Command stxvrecoverydisk 8 11 Shadow Copy Destination Recovery Command stxvrecoverydisk If a backup ends abnormally the Shadow Copy destination disk may not be able to be checked via Disk Management in the OS resulting in the backup process being stopped If this is the case use this command to make the Shadow Copy destination disk checkable via Disk Management Execute this command on a backup server If a Hyper V transportable copy is performed execute this command on a production server and a backup server Format Installation folder bin stxvrecoverydisk Execution example When there is a target disk for recovery C gt C Program Files ETERNUS VSS Hardware Provider bin stxvrecoverydisk stxvrecoverydisk successfully completed
109. py destination is connected to the production server For details refer to 1 3 1 4 Transportable Copy Configuration when Backing Up a Hyper V Virtual Machine page 21 Execute the backup again when there is no problem E Event ID 592 Type Error Messages STXV0592 ERROR Failed to obtain device information Error detailed error code Details Failed to obtain device information The process is canceled Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 593 Type Error Messages STXV0593 ERROR The VSSHP version used when registering the copy set file does not match the operating version Details The VSSHP version used when registering the copy set file does not match the operating version The process is canceled Check the VSSHP version and re register the copy set information in the copy set management file or re install VSSHP and try again E Event ID 594 Type Error Messages STXV0594 ERROR The VSSHP version of the production server does not match the VSSHP version of the backup server Details The VSSHP version of the production server does not match the VSSHP version of the b
110. py types OSes requester and writer refer to the following web page http www fujitsu com global services computing storage eternus tools vsshp html For the Server Core installation option of the OS Windows Server 2008 R2 or later is supported Possible VSSHP Version Combinations for Production Servers and Backup Servers For Transportable Copy Configuration the possible combinations compatibility information of VSSHP versions that can be used for production servers and backup servers are shown in the following table VSSHP version of the VSSHP version of the production server backup server 2 0 0 2 0 1 2 0 2 2 1 0 2 0 0 Yes Yes No No 2 0 1 Yes Yes No No 2 0 2 No No Yes No 2 1 0 No No No Yes Yes compatible No incompatible For VSSHP 1 or earlier use the same version and level for production servers and backup servers Possible Combination of VSSHP Shadow Copy Disk Management Methods Server Configurations and Typical Requestors The following table shows the VSSHP Shadow Copy disk management methods the server configurations and the typical requestor backup software combinations For more details about supported combinations refer to the following website http www fujitsu com global services computing storage eternus tools vsshp html Target disk pool operation Copy set operation Local Configuration Microsoft System Center Data Transportable configuration Protection
111. r Windows Server active production server Shadow Copy Destination Windows Server backup server work 1 work 1 work 2 work 2 ETERNUS Disk storage systems 19 ETERNUS VSS Hardware Provider 2 1 User s Guide Shadow Copy Destination work 1 Shadow Copy Destination work 2 Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure 1 3 1 3 Local Copy Configuration when Backing Up a Hyper V Virtual Machine e Used as both the production server and backup server e A requester that supports VSS using Hyper V is installed in the host OS e VSSHP is installed in the host OS Windows Server ETERNUS Disk storage systems Guest OS See a Shadow Copy Disk Destination Cluster configuration A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk A Shadow Copy destination disk must be provided for an active production server and a standby production server Windows Server active production server ETERNUS Disk storage systems Shadow Copy Destination Disk Guest OS 20 Windows Server standby production server Shadow Copy Destination ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure 1 3 1 4 Transportable Copy Configura
112. r Communication Environment Setup e For a Server Core environment Execute the Communication Environment Setup Commana For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 The port number that is to be used for the ETERNUS VSS Hardware Provider Communication Server service is specified in the registry The ETERNUS VSS Hardware Provider Communication Server service is running in the backup server The port that is used for the ETERNUS VSS Hardware Provider Communication Server service is open in the security software being used such as the firewall of the backup server E Event ID 2004 Type Error Messages STXV2004 ERROR Timeout occurred Details Timeout occurred The process is canceled Perform the following procedure and try again Check the event logs of the backup sever and take action according to the output error message Check the status of the network line and there is no problem in the network ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 2005 Type Error Messages STXV2005 ERROR The timeout value is invalid Details The timeout value is invalid The process is canceled Change the timeout value that was specified in the registry and try again E Event ID 2006 Type Error Messages STXV2006 ERROR An error was detected during communic
113. r When the OLU number is 1 0x0001 is displayed The OLU is displayed when the delete subcommand or list detail subcommand is executed BoxID The Box ID of the ETERNUS Disk storage system is displayed The Box ID is displayed when the delete subcommand or list detail subcommand is executed 8 10 Hyper V Environment Setup Command stxvhyperv This command sets the environment of the VSSHP Hyper V Execute this command on a production server in which a Hyper V transportable copy is to be performed E Format Installation folder bin stxvhyperv s d E Description of options Option Description Sets the Hyper V environment Creates the following file Installation folder etc vss vsshp_hyper v ini Deletes the Hyper V environment Displays the Hyper V environment e When the environment is set VSSHP has been set as a Hyper V transportable copy e When the settings of the environment are deleted VSSHP is not set as a Hyper V transportable copy 71 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 10 Hyper V Environment Setup Command stxvhyperv E Execution example When setting the Hyper V environment C gt C Program Files ETERNUS VSS Hardware Provider bin stxvhyperv s stxvhyperv set successfully completed C gt C Program Files ETERNUS VSS Hardware Provider bin stxvhy
114. re listed below Table 9 1 Detailed Error Codes Detailed error code Action Invalid logical volume name Take one of the following actions e Check that the specified copy source or destination device exists e Check that the user privilege with which the operation is performed is correct e Check that the disk is initialized invalid source OLU Check the partition information for the copy source device invalid destination OLU Check the partition information for the copy destination device invalid extent Check the slice information on the copy source or destination device memory allocation error Allocate sufficient memory or a swap area or terminate any other programs that are being executed not STX The disk is not ETERNUS Disk storage systems disk SCSI command busy Take the applicable action as follows e Ensure that the OPC EC copy source is not used for another copy target e Ensure that the OPC EC copy target is not used for another copy source Ensure that the OPC EC copy target is not used for another copy target e Wait for about five seconds and then re execute processing e Confirm the status of the copy by using ETERNUS Web GUI For other cases contact a Fujitsu customer engineer SCSI command conflict SCSI error Commandconflict was detected Check the device connection status and then retry If the error recurs contact your Fujitsu
115. review the system resources E Event ID 1011 Type Error Messages STXV1011 ERROR Notification of the service status of VSS Hardware Provider Communication Server service failed errno internal code Details Notification of the service status of ETERNUS VSS Hardware Provider Communication Server service failed The process is canceled Restart the ETERNUS VSS Hardware Provider Communication Server service If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1012 Type Error Messages STXV1012 ERROR Event handler setting of VSS Hardware Provider Communication Server service failed errno internal code Details Event handler setting of ETERNUS VSS Hardware Provider Communication Server service failed The process is canceled Restart the ETERNUS VSS Hardware Provider Communication Server service If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1013 Type Error Messages STXV1013 ERROR Obtaining the port number of the services file failed errno internal code Details Obtaining the port number
116. rget disk pool management file quit Quits the subcommand E Execution example C gt C Program Files ETERNUS VSS Hardware Provider bin stxvsetdiskpool VSSHP gt add No DiskNo SDV Size KB MountPoint DriveLetter 1 Diskl 4194304 2 Disk2 4194304 e MntPoint Disk2P1 3 Disk3 4194304 4 Disk10 SDV 2097152 5 Disk11 SDV 2097152 6 Disk12 SDV 2097152 select disk 2 5 6 The specified target disks are added VSSHP gt list Target disk list No DiskNo SDV Size KB MountPoint DriveLetter 1 Disk2 4194304 e MntPoint Disk2P1 2 Disk11 SDV 2097152 3 Disk12 SDV 2097152 Used target disk list No DiskNo SDV Size KB MountPoint DriveLetter ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool VSSHP gt list detail Target disk list No DiskNo SDV Size KB OLU BoxID 1 Disk2 4194304 OxO00ff OOE4QOOOM3 E 4 30S 20AUH MP 4020 738001 2 Disk11 SDV 2097152 0x0101 O00E4000M3 E430S20AU MP4020 738001 3 Disk12 SDV 2097152 0x0102 OOE4Q000M3 E430S20AU MP 4020 738001 Used target disk list No DiskNo SDV Size KB OLU BoxID VSSHP gt delete No DiskNo SDV Size KB OLU BoxID 1 Disk2 4194304 Ox0O0fFf O0E4OO0OMS E43OS2OAU MP4020 738001 2 Disk11 SDV 2097152 0x0101 O0E4000M3 E43O0S20AU MP4020 738001 3 Disk12 SDV 2097152
117. rocedure H Caution VSSHP1 1 0 does not support Upgrade Installation After uninstalling VSSHP 1 1 0 install this product ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 5 5 1 5 2 Operation This chapter explains backup operation procedures using VSSHP Backup Perform via a requester Setting a requester to cooperate with VSS enables backup Caution D e Do not use a Shadow Copy destination during backup Remove the drive letter and mount point unmount to prevent accidental use of the Shadow Copy e Even if a requester is aborted Advanced Copy may start In this case backup will fail Remove the cause of the error according to the coping strategy from the requester and try the backup again Restoration Perform via a requester Perform restoration operations using the restore function of a requester ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 6 Operation Change Each function must be executed by users who belong to the Administrators group 6 1 When Changing the Shadow Copy Destination te at Change the Shadow Copy destination using the Target Disk Pool Registration Deletion function E Displaying the Target Disk Pool Registration Deletion window Start the Target Disk Pool Registration Deletion function according to the following procedures When th
118. sccssersietsnsdadscnaacandaidcsesctaae bene sdeahibeaaihaialseieadenienteiaaieds 24 1 4 1 Possible VSSHP Version Combinations for Production Servers and Backup Servers 08 24 1 4 2 Possible Combination of VSSHP Shadow Copy Disk Management Methods Server Configurations and Typical Requestors oo eee eeececeeentee cece eeeneeeeeeeeaaeeeeeeeaaaeeeeeeeaaeeeeeeeeaeeeeeeeaas 24 1 4 3 Notes on Using VSSHP on Windows Server 2012 o eeeeceeceeeeeeeneeeeeeeeeneeeeeeeeaeeeeeeeeneeeeesennaeeeeeneenaees 25 1 5 R quired Resources iseina aaea aar a a ne aeaa Aara e aaa RE i 26 1 5 1 Required Disk Capacity for Installation ccccccecceeeceeeececeneeceeeeeeeeeeeececeeaaacaecaeeceeeeeeeeseteecisaaeeeeeeeeess 26 1 5 2 Required Disk Capacity for Operation cccccccececceeeeeceececneceeceeeeeeeeteeeecaaaaecaeeeeeeeeeeeeeseseecncceeeeeeeneess 26 Chapter 2 Workflow 27 Chapter 3 Preparation 28 3 1 Advanced Copy License Registration ceceeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeses 28 3 2 Shadow Copy Destination Disk Creation 0 ccc cee eeeeeneenneeeeeeeeeeeeeeeeeeeeeeeeeeeeneea 28 3 2 1 Selection of the Shadow Copy Destination Disk Type 0 ceecceeeeeeneeeeeeeeecaeeeeeeeaeeeeeeeenaeeeeeeeenaaes 30 3 2 2 Shadow Copy Destination Disk Capacity Estimation 2 00 0 cc eeeeeeceeeeeeneeee eee etneeee eee eaeeeeeeeiaeeeeeeenee 31 3 2 3 Volume Creation ss cccesecchiactecevepueczcceved dncdenspbewenges
119. sed only for Transportable Copy Configuration when backing up a Hyper V virtual machine 2 Used only for a copy set operation 3 Used only for a target disk pool operation ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands 8 1 Provider Registration Deletion Command stxvprovider Commands must be executed by users who belong to the Administrators group For an account belonging to an Administrators group that is uniquely created by a user select Run as administrator in the menu that is displayed by right clicking and start the command prompt that is used to execute commands The following table shows notation used for explaining commands Notation Description One of multiple options is specified Arbitrarily specified item Omitted value Italic Variable part 8 1 Provider Registration Deletion Command stxvprovider This command registers or deletes VSSHP in VSS For backup operation using VSSHP VSSHP must be registered in VSS in advance to enable cooperation with VSS To release cooperation with VSS VSSHP must be deleted from VSS E Format Installation folder bin stxvprovider install uninstall E Description of options Option Description install Registers VSSHP in VSS The following information is registered e Provider name ETERNUS VSS Hardware Provider e Provider type Hardware e Provider ID 38A7D4B1 9
120. server ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure The following shows examples of both a single active production server single standby production server case 1 1 and for a multiple active production server single standby production server case n 1 Example of 1 1 case Windows Server Windows Server Windows Server active production standby production backup server server EE server ETERNUS Disk E storage systems a Guest OS Shadow Copy Disk Destination Example of n 1 case Windows Server Windows Server Windows Server Windows Server active production standby production active production backup server server server server work 1 ded work 1 work 2 work 2 ETERNUS Disk storage systems Guest OS Shadow Copy Disk Destination work 1 Guest OS Shadow Copy Disk Destination work 2 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 1 3 Operational Procedure 1 3 2 1 3 3 Caution e When VSSHP is installed in a host OS that controls the Hyper V setting VSSHP supports backup processes In this case only a guest OS disk on the host OS is used as the target for backup pro cesses e Backup processes for Local Copy Configuration and Transport
121. simultaneous backup in multiple production servers Added the following event log messages STXV0570 STXV0571 STXV0572 STXV0573 STXV0574 STXV0575 Added support for command execution by using an account belonging to an Administrators group which is uniquely created by a user in Windows Server 2008 Fixed bugs 2 1 0 November 2012 Added support for Microsoft Windows Server 2012 Ended support for Windows Server 2003 x86 and Windows Server 2003 x64 Added the following event log messages STXV0520 STXV0576 STXV0577 STXV0578 STXV0579 STXV0580 STXV0581 STXV0582 STXV0583 STXV0585 10 ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 1 ETERNUS VSS Hardware Provider 14 1 1 Boo eee ae ee re ee Sa or er mete sen fort eee AE ote rr tre terre 14 1 2 F NCHONS sisigan aaa aaa adea aaa ai i a aa eT AEE er ere ere 15 1 3 Operational Procedure ise cena cevidestanctsisaerceitna pane peesenaendsanca saa peamsuisusnmeeraneepeecsssauidioade 17 1 3 1 Server COMMGUPAON cs sis icccee sis saceces riii a es bace suey sta bcneneh seactecueycuacencuh edacetea A RN 17 1 3 2 DISK CONMAIIONS veicdeciviveceacberwvceccutuuvenddetessahdacdersvennecetes ven ddabed lntadeecsponddetelysanaceeenvinedegeysemneceest vandestevvanees 23 1 3 3 Volume Management Methods and Management Files ccceeececceeeeeeeeeeeeeeeeeneeeeeee teasers taeeeeeeeee 23 1 4 Supported Environment sicsicsisaccc
122. sk 18 WR Disk 19 OT AA A isk 2 T c Wint AVDI chO2 DA Si I cman Used tarzet disk Hist Disk 22 WOR o s SOY Size KB MountPoint Drivelet ter Disk 23 PT Sow iy Disk 24 WR Disk 25 MOR xN Disk 26 WER Disk 27 WR soy Disk 28 R so z Jisk 29 WR f Disk 30 WR ey a Select the disk that is to be a Shadow Copy destination from Disk list multiple selections can be made and click the gt button and then OK button to register the disks in Target disk list and Used target disk list in the target disk pool management file If the ETERNUS Disk storage system setup has not completed yet click the CANCEL button ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation After the ETERNUS Disk storage system setup has completed execute the Target Disk Pool Registration Deletion Commana to register a Shadow Copy destination e For a Server Core environment The window to register a Shadow Copy destination in the target disk pool management file does not appear when the installation is complete After installation is complete register a Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration Deletion Command For details refer to 8 9 Target Disk Pool Registration Deletion Command stxvsetdiskpool page 68 Caution For a copy set operation do not register a S
123. sk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E Event ID 565 Type Error Messages STXV0565 ERROR Copy type cannot be stopped Error detailed error code Source BoxID Box ID Source OLU OLU number Target BoxID Box ID Target OLU OLU number Details Copy type copy cannot be stopped The process is canceled Deal with the error according to the contents of the ETERNUS Disk storage systems detailed error code and try again For more details about the detailed error code refer to 9 3 Detailed Error Codes page 125 E Event ID 570 Type Information Messages STXV0570 INFO EF_AreLunsSupported ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_AreLunsSupported ended E Event ID 571 Type Information Messages STXV0571 INFO EF_BeginPrepareSnapshot ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_BeginPrepareSnapshot ended ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 572 Type Information Messages STXV0572 INFO EF_FilllnLunInfo ended Disk physical disk number Box ID OLU number Details ETERNUS VSSHP EF_FilllnLunInfo ended E Event ID 573 Type Information Messages STXV0573 INF
124. th the contents accordingly STXV0417 ERROR Communication environment with the backup server is incorrect event ID Meaning The communication environment with the backup server is incorrect The cause is event ID Continue with next session to be stopped Action Refer to 9 1 Event Log Messages page 75 to deal with the corresponding event ID and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0418 ERROR Failed to access the target disk pool management file iReturn internal code Meaning Access to the target disk pool management file failed The process is canceled Action Reregister a target disk pool management file using the Target Disk Pool Registration Deletion function and try again To start the Target Disk Pool Registration Deletion function click the Start button All Programs ETERNUS VSS Hardware Provider Target Disk Pool Registration Deletion STXV0419 ERROR Failed to obtain device information Meaning Failed to obtain device information The process is canceled Action Execute the command again If the problem still persists check the device status and try again STXV0601 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again
125. the following services are running a window to confirm stopping the service is displayed Click the OK button to continue the uninstallation VSSHP stops and deletes the service at uninstallation e ETERNUS VSS Hardware Provider service e ETERNUS VSS Hardware Provider Communication Server service ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 7 Operation End 7 2 VSSHP Uninstallation 7 2 1 Operations After Uninstalling Perform the following after uninstalling Change the firewall settings Only the backup server Set the port number that was used for the firewall target again For the procedure for changing the settings of the firewall refer to the help for each firewall ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 8 Commands This chapter explains how to use each command Command name Function Production Backup server server Provider Registration Deletion Registers or deletes VSSHP in VSS usable usable Command stxvprovider Update Volume Measurement For SnapOPC operation usable unusable Command stxvtestcopy measures the cumulative amount of source disk updates Backup Control Command Stops a copy session of the usable unusable stxvcopy specified source disk Batch Stop Command stxvstopall Stops a copy session of the shadow unusable usable
126. the mount point that is specified in the copy set file and try again STXV0301 ERROR Invalid number of parameters Meaning The number of parameters specified is invalid The process is canceled Action Correct the number of parameters and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0302 ERROR Invalid parameter Parameter Parameter Meaning The specified Parameter is invalid The process is canceled Action Correct the parameter and try again Check the mount point if it has been specified When t is displayed for Parameter check that the OLU number is correctly specified after the t option STXV0303 ERROR Management file cannot be found Meaning The copy set management file does not exist The process is canceled Action Register the copy set information for the copy set file and try again STXV0304 ERROR Failed to access copy set information Meaning Failed to access copy set information The process is canceled Action Register the copy set information for the copy set file and try again STXV0305 ERROR Invalid copy set information Meaning The copy set information is invalid The process is canceled Action Delete the copy set management file installation folder etc vss copyset cnv Register the copy set information for the copy set file and try again ST
127. the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1205 Type Error Messages STXV1205 ERROR An internal error occurred errno internal code Details An internal error occurred The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1206 Type Error Messages STXV1206 ERROR An internal inconsistency occurred during the process errno internal code Details An internal inconsistency occurred during the process The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE E Event ID 1207 Type Error Messages STXV1207 ERROR The command ended abnormally during the process exitcode status information Details The command ended abnormally during the process The process is canceled Refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE When cancelling the process during obtaining reflecting the device information this message may be output In this case no action is required E Event ID 2001 Type
128. tion when Backing Up a Hyper V Virtual Machine E C The Windows OS of the production server and the backup server is the same version and level Compatible versions of VSSHP are installed in the backup server and in the host OS of the production server For details about compatibility refer to 1 4 Supported Environment page 24 A requester that supports VSS using Hyper V is installed in the backup server and in the host OS of the production server The Shadow Copy destination is connected to the backup server and to the host OS of the production server VSSHP Hyper V settings are performed on the host OS of the production server Windows Server production server Windows Server backup server ETERNUS Disk storage systems Guest OS Shadow Copy Disk Destination luster configuration e Cluster configuration is not supported by the backup server e To operate the production server for cluster configuration perform the following environment settings The Windows Server OS of the production server and the backup server is the same version and level Install the same version and same level of VSSHP in the host OS of each production server Install a requester that supports VSS using Hyper V in the host OS of each production server The Shadow Copy destination is connected to the backup server and to the host OS of the production server VSSHP Hyper V settings are performed on the host OS of each production
129. tion using the disk may be in progress Error message STXV0902 is displayed after a physical disk number in Disk list Disks without physical disk numbers are displayed in the Used target disk list Click the CANCEL button to close the window check that a backup operation from requester is not in progress and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 6 Operation Change 6 2 When Changing the Communication Environment 6 2 When Changing the Communication Environment a a a a a a ae eee 1 When changing the following communication environment settings change the communication service ETERNUS VSS Hardware Provider Communication Server service operation e The IP address of the backup server e The port number of the backup server Change the settigs for a backup server first then a production server as follows E Backup server Changing the communication environment setting e For Windows Server 2008 To start the Communication Environment Setup commana click the Start button All Programs ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 e For Windows Server 2012 To start the Communication Environment Setup commana click the
130. tpebecuned AR NA R a cae yeedaedet shee 33 Chapter 4 Environment Creation 34 4 1 New Installatidin cresine easain aaaea act alate add E AEE ERE EOE EA E 34 4 1 1 Transportable Copy Configuration Installation eccccececeeeneeeeeeeeeeeeeeeseeeneeeeeseneeeeeeeseeaaeeeeseeenaeeees 35 4 1 2 Local Copy Configuration Installation 2 0 0 ce cceeececeeeeeneeeeeeeeneeeeeeeeaeeeeeseeaeeeeeeeeaaeeeeeeeeaeeeeeeenaeeeeeseaaes 40 4 2 Upgrad Installation Rae eeeeeer emt nee ene er ee nee re nee meee ee eee ene eee eee 43 Table of Contents ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Table of Contents Chapter 5 Operation 5 1 FUG FID sos ge cet acastecness eee eee eia eE EA EA Ee EEE E EEEE aSr Eai 5 2 picicola iile a MERE E EE EE Chapter 6 Operation Change 6 1 When Changing the Shadow Copy Destination eeeeeeeee 6 2 When Changing the Communication Environment 00eeee Chapter 7 Operation End 7 1 Copy Session Stop in ccconseacedechscitcdensacrsduatiadidetub sabociseddecudacagasaibensmueenten 7 2 VSSHP Uninstallation cocci orenicecives ss idatent tees thee So sstdeniadetereedeeatcecese 7 2 1 Operations After Uninstalling 0 0 0 2 ccceeeceeeeeeeeeneeeeeeeeneeeeeeeaaeeeeeeenaeeeeeetenaeeeeeeenaaes Chapter 8 Commands 8 1 Provider Registration Deletion Command stxvprovider 8 2 Update Volume Measurement Command stxvtestcopy 00 8 3 Ba
131. tracted in C temp 1 Start measuring the amount of updates for the target source disk start option C temp gt stxvtestcopy start p 1 stxvtestcopy successfully completed 2 Measure the typical amount of source disk updates To discover the typical amount of source disk updates run some arbitrary update operations For example to estimate the required capacity for backing up a whole day of updates execute a typical days worth of update operations 3 After the arbitrary update operations have completed check the amount of source disk updates status option C temp gt stxvtestcopy status p 1 source disk update 1 2 stxvtestcopy successfully completed 4 After checking the amount of updates stop measuring the amount of updates stop option C temp gt stxvtestcopy stop p 1 stxvtestcopy successfully completed 5 Estimate a SDV capacity According to the measured amount of updates estimate the SDV physical capacity Example Based on the result in 3 SDV physical capacity 2MB 4 Because the command executed here is for pre operation use in determining required capacities delete the Update Volume Measurement Command package and extracted files after determining the required capacity End of procedure For the details about the Update Volume Measurement Command refer to 8 2 Update Volume Measurement Command stxvtestcopy page 54 ETERNUS VSS Hardware Provider
132. uction server and backup server When internal error code is 2 The server configuration in the requester uses a different Windows PC for the production server and backup server ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 517 Type Information Messages STXV0517 INFO Management file cannot be found Internal code internal code Details The copy set management file cannot be found When performing backup using VSSHP perform either of the following Register the Shadow Copy destination information in the target disk pool management file Register the copy set information in the copy set management file e When internal error code is 3 Set the VSSHP communication environment To start the Communication Environment Setup function click the Start button All Programs ETERNUS VSS Hardware Provider Communication Environment Setup e For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 E Event ID 518 Type Error Messages STXV0518 ERROR Target disk not found Error code internal error code Details The Shadow Copy destination is not sufficient in the target disk pool management file The process is canceled Register a Shadow Copy destination that has the same s
133. unication Server service has stopped E Event ID 1003 Type Error Messages STXV1003 ERROR 0 is specified for the port number of VSS Hardware Provider Communication Server service Details 0 is specified for the port number of ETERNUS VSS Hardware Provider Communication Server service The process is canceled Check that the port number of the ETERNUS VSS Hardware Provider Communication Server service stxvcommunication is not o in the System drive WINDOWS system32 drivers etc services file E Event ID 1004 Type Error Messages STXV1004 ERROR An error occurred when creating the communication environment for VSS Hardware Provider Communication Server service iReturn internal code errno error number Details An error occurred when creating the communication environment for the ETERNUS VSS Hardware Provider Communication Server service The process is canceled Try again in a few minutes If the problem still persists refer to 10 2 How to Obtain Error Information page 131 and prepare the required information before contacting a Fujitsu field engineer FE ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 1 Event Log Messages E Event ID 1005 Type Error Messages STXV1005 ERROR Receive process of the select function failed iReturn return code of the select function errno error number of the select function Deta
134. uration When the service name stxvcommunication has not been registered and the default port number is used for another service an unused port number between 49152 and 65535 is used The port number to be used is displayed in the following window VSS Hardware Provider Ea Port No 49152 Change the firewall setting Change the port number of the YSSHP environment file for the production server After installing VSSHP in the production server input the port number that is displayed in the window above in the following registry Registry path name Production server registry item HKEY LOCAL MACHINE SOFTWARE FUJITSU ETL VSS Change the value that is described in the item name PortNumber Production server settings for Transportable Copy Configuration If the IP address of the backup server cannot be found when setting it in the registry the following message is displayed VSS Hardware Provider xi a a ERROR Communication environment with the backup server is incorrect ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 10 Troubleshooting 10 1 How to Deal with Errors Warnings This section explains how to deal with errors warnings Contents of error warning Corrective action Error notification from VSS e Check the contents of error and event log from a requester and deal with the error e Ifthe error is not solved by taking the abov
135. vironment Setup function click the Start button All Programs ETERNUS VSS Hardware Provider Communication Environment Setup For a Server Core environment Execute the Communication Environment Setup Command For details refer to 8 8 Communication Environment Setup Command stxvsetcommu page 64 E Event ID 2103 Type Error Messages STXV2103 ERROR The port number cannot be found Details The port number cannot be found The process is canceled Check that the port number is correctly specified in the registry and try again E Event ID 2104 Type Error Messages STXV2104 ERROR The timeout value cannot be found Details The timeout value cannot be found The process is canceled Check that the timeout value is correctly specified in the registry or the VSSHP environment file and try again The process continues with the timeout value set to 60 seconds E Event ID 2105 Type Error Messages STXV2105 ERROR An error occurred in the backup server Details An error occurred in the backup server The process is canceled Check the event logs of the backup sever and take action according to the output error message ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages 9 2 Command Messages EES VSSHP outputs a message when executing each command The following shows the output format of messages
136. wn with no need for server CPU intervention The logical copy of a source volume to a replication volume is very quickly completed within the ETERNUS Disk storage system The replication volume is accessible as soon as the logical copy completes The replicated volume is a point in time copy of the source volume allowing backup to tape while the source volume is being updated E Management methods and operation modes for Shadow Copy destination volumes with VSSHP The following two operation types for VSSHP are supported Which method is used depends on how the volumes for the Shadow Copy destination are managed e Target disk pool operation The user does not specify the Shadow Copy destination explicitly e Copy set operation The user specifies the Shadow Copy destination explicitly Both of these modes cannot be used at the same time E Target disk pool operation Although VSSHP creates a Shadow Copy of a source data a user does not need to specify the volume that is to be a Shadow Copy destination VSSHP manages Shadow Copy destination volumes that are registered in a target disk pool This management function for Shadow Copy destination volumes is called the Target disk pool management function An operation mode that uses this function is called a Target disk pool operation Create a Shadow Copy destination volume and register the volume in the target disk pool management function in advance When backup is started by a requester
137. x Oe e ions protocol Port No 50001 IPv4 IPG Change the firewall setting ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 5 The following window to register a Shadow Copy destination in the target disk pool management file appears If multiple mount points or drive letters are allocated to one disk one of them is displayed VSS Hardware Provider Disk list Target disk list Disk WR CPT SD Size KB MountPoint Driveletter Disk MBR CPT SODY SizelKB MountPoint Driveletter 41343 ny 1843 ci aint Point D hi4 Disk 3 19430 n dick 5 1843 ev c Wnt Point di sh06 sep Olek 6 4194304 a aa Disk 8 4194304 si Disk 9 GPT 1048576 o2 iint Poi nt YD i skOS cone ay s3 SOY Size KB MountPoint Driveletter 5242880 4194304 4194304 3333333983 Select the disk that is to be a Shadow Copy destination from Disk list multiple selections can be made and click the gt button and then OK button to register the disks in Target disk list and Used target disk list in the target disk pool management file If the ETERNUS Disk storage system setup has not completed yet click the CANCEL button After the ETERNUS Disk storage system setup has completed execute the Target Disk Pool Registration Deletion function to register a Shadow Copy destination e For a Server Core
138. y again E STXV0236 ERROR Line line number A source disk and target disk with different Box IDs cannot be set for the copy type specified in the copy set file Meaning A source disk and Shadow Copy destination with different Box IDs cannot be set for the copy type specified in the copy set file The copy set file cannot be registered Action Correct the copy set file and try again E STXV0237 ERROR Line line number When the target disk is connected to the production server the copy set file cannot be created in format 2 Meaning When the Shadow Copy destination is connected to the production server the copy set file cannot be created in the Transportable Copy Configuration format format 2 The copy set file cannot be registered Action Correct the copy set file and try again E STXV0238 ERROR Line line number Too many generations specified in the SnapOPC copy set information for a given source disk in the copy set file Meaning The SnapOPC copy set information for a given source disk in the copy set file specifies more generations than are allowed The copy set file cannot be registered Action Correct the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0239 ERROR Line line number Foreign information found in the SnapOPC copy set information for a given source disk in th
139. y again STXV0203 ERROR Copy set file does not exist Meaning The specified copy set file does not exist Therefore it cannot be registered Action Create a copy set file and try again STXV0204 ERROR Failed to access copy set file Meaning Failed to access copy set file Therefore it cannot be registered Action Resolve the access problem and try again STXV0205 ERROR Line line number Invalid number of items Meaning The number of items described in the copy set file is invalid Therefore it cannot be registered Action Correct the copy set file and try again STXV0206 ERROR Line line number Invalid copy type Meaning The copy type descried in the copy set file is invalid Therefore it cannot be registered Action Correct the copy set file and try again STXV0207 ERROR Line line number Invalid copy option copy option Meaning The Copy option described in the copy set file is invalid Therefore it cannot be registered Action Correct the copy set file and try again ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 9 Messages 9 2 Command Messages STXV0208 ERROR Line line number Unnecessary copy options are specified Meaning Unnecessary copy options are specified in the copy set file The copy set file cannot be registered Action Correct the copy set file and try again STXV0209 ERROR Line line
140. zard Welcome to the InstallShield Wizard for ETERNUS VSS Hardware Provider The InstallShield R Wizard will install ETERNUS VSS Hardware Provider on your computer To continue dick Next WARNING This program is protected by copyright law and international treaties ETERNUS VSS Hardware Provider 2 1 User s Guide Copyright 2012 FUJITSU LIMITED P3AM 4582 03ENZO Chapter 4 Environment Creation 4 1 New Installation 3 After installation continue to set the environment The following window appears VSS Hardware Provider Select Server Type Backup Server Transportable copy C Production Server Transportable copy Stand alone Local copy 4 Select Production server Transportable copy and click the OK button Set the IP address of the backup server in the communication management file When the Skip button is clicked the installation completes without the environment being set Set a Shadow Copy destination and communication environment after the installation Refer to 6 2 When Changing the Communication Environment page 48 for details The following window appears Specify the IP version IPv4 or IPv6 of the backup server enter the appropriate IP address and click the OK button VSS Hardware Provider x Backup server IP address TPy4 255 1255 0255 1255 C IP 0 0 0 0 0 0 0 0 5 Click the Finish button on the InstallShield Wizard Completed screen to finish the installation

Fujitsu VSS Hardware Provider 2.1 User's Manual

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