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FARGO electronic S000256 User's Manual

1. 7 Remove the power plug from the Printer Continued on the next page Fargo Electronics Persona C25 Card Printer User Guide Rev 4 0 77 RESTRICTED USE ONLY FARGO Electronics Inc Calibrating the Color Ribbon Sensor continued Steps Procedure 8 Return the DIP switches to the normal OFF position 9 a Run the self test procedure See the Performing the Standard Self Test procedure on page 57 b If the Printer functions properly re attach the back cover to the Printer 10 Align the Clear or the Yellow panel over the LED portion of the Ribbon Sensor and close the Top cover as shown below LED portion of Ribbon Sensor Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Using the C25 Card Printer Advanced Document Settings Access the Persona C25 Card Printer Properties window via Start gt Settings gt Printers gt Persona C25 Card Printer icon gt Persona C25 Card Printer Printer Preferences window gt Advanced button which brings up the Persona C25 Card Printer Advanced Document Settings window f C25 Card Printer Printing Preferences 2 x C25 Card Printer Advanced Options i x 4 C25 Card Printer Advanced Document Settings S Lag Paper Output e oper SIZe Std CR 80 54 x 85 6 mm Copy Count 1 Copy in Graphic Resolution Normal E Jip Document Options Ribbon Type YMCKO Full
2. 1 Click on the Self Test button to print out a test page and ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly SmartShield Neither Side Magnetic Encoding Options Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Calibrate Properties Calibration x Image Placement OK Vertical fo pixels Cancel H H P Horizontal 0 pixels y Sensors lt Direction of Card Travel Self Test ilt kt Persona C25 Card Printer User Guide Rev 4 0 _ 29 RESTRICTED USE ONLY FARGO Electronics Inc Section 4 Cleaning This section deals with the Printer s internal and external maintenance in regards to the unit s cleaning and general upkeep The Printer should be cleaned on a regular basis to insure that the Printer consistently produces high quality output A Danger Be sure to disconnect the Printer s power cord whenever performing any type of maintenance procedure unless otherwise directed Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety
3. Component Description Ready LED When ON this light indicates the Printer is ready for operation When Light OFF this light indicates the Printer is either OFF or paused and will not operate If this light is flashing a Printer error has occurred Note Refer to the Printer s LCD display for the specific type of error that occurred See the LCD SmartGuard Messages in Section 2 page 9 On Cancel The On Cancel button turns the Printer power ON and OFF It also Button serves to cancel the current print job and reset the Printer for the next print job if an unrecoverable print error has occurred If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Note With the Top Cover s open this button can also be used to guidely rotate the feed Rollers forward This is helpful when cleaning the Printer or if clearing jammed media Pause The Pause Resume button allows the User to pause the Printer at any Resume time during operation Note however that the Printer will always finish Button its current task before pausing If the Pause Resume button is pressed in the middle of printing the magenta ribbon panel the Printer will pause only after the entire magenta panel has printed Note The Ready LED Light will turn OFF when the Printer is paused and ON again when operation is resumed With the Top Cover s open this button can also be used to guidely rotate t
4. C25 Card Printer Advanced Options zi xi Overlay Front Side Only a SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding E Magnetic Track Options Track 1 i Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Enable Multi Language Extensions Windows XP No Verify Magnetic Encoding Yes E a GAE Properties Smart Encode Mode No Smart Encode Disable Printing No s z Cancel Persona C25 Card Printer User Guide Rev 4 0 120 RESTRICTED USE ONLY FARGO Electronics Inc Using the Non Printable Area Setup window Non Printable Area Setup Persona C25 Card Printer User Guide Rev 4 0 121 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Smart Encode Mode option Use this option to select either the No Smart Encode or the Single File Mode C25 Card Printer Advanced Options xj SmartShield Neither Side a iS Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding EJs Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPAC
5. Continued on the next page 159 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Dwell Time Dye Migration The speed at which the card moves across the lam Roller measured in seconds inch sec in This may be adjusted in the Driver to ensure adhesion and card flatness The diffusion of dye out of the card surface and into another receptive surface such as a vinyl pouch card holder resulting in a faded image Dye Sublimation Also called dye diffusion thermal transfer it is the process of heating a dye suspended in a cellulous substrate until the dye can flow diffusing into the dye receptive surface of the card or InTM This produces the image in the surface of the card E card An abbreviation for electronic card A generic term used to reference any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border ECP Mode Enhanced Capabilities Port Mode A type of Parallel Port mode developed by Microsoft to increase the port throughp
6. Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 162 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply HDP High Definition The High Definition Printing process prints full color images onto Printing clear HDP transfer film InTM The HDP film is then fused to the card through heat and pressure via a heated Roller The printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High The coercivity value of magnetic media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText A standard protocol used to format text files for use in a browser Markup Language or on the Internet HTTP HyperText A standard protocol by which computers can transfer data Transfer Protocol compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected
7. TE Cancel Persona C25 Card Printer User Guide Rev 4 0 115 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing ISO Track Locations Review the Magnetic Encoding module which encodes onto Tracks in accordance with an ISO 7811 2 Magnetic Stripe Refer to the diagram below for Track locations Note All standard Persona C25 Card Printers are capable of printing onto oversized cards however a special version of the Printer is required to encode the Magnetic Stripe of oversized cards 0 223 0 353 0 493 macki foro J E 0 130 TRACK2 0 110 TRACK3 0 110 Persona C25 Card Printer User Guide Rev 4 0 116 RESTRICTED USE ONLY FARGO Electronics Inc Sending Track Information Magnetic Track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design e Magnetic Track Data added In order for the Printer Driver to differentiate between magnetic Track data and the rest of the printable objects the magnetic Track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters must be added to the magnetic Track data in order for the Printer Driver to know which data is to be encoded which Tracks to encode when the Track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are a
8. 12 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Top Cover to Power Port Component Description Print Top Opens to allow access to the Printhead print ribbon and card path Note Cover This cover must be closed in order for the Printer to begin printing Cover Unlatches the Top Cover Release Buttons Printhead Printer component that prints Note This component is fragile and must not be bumped or touched with anything other than a cleaning pen Card Automatically cleans cards for higher print quality Cleaning Cartridge LCD Display The LCD display shows the User the current status of the Printer The top line of the LCD reports the status of the printing functions When the Printer is first powered ON the Printer s startup screen will appear displaying the current firmware version and the amount of installed Printer memory 4MB or 16MB Once the Printer has finished its startup system check it will then display Printer Ready to indicate that the Printer is ready for operation During operation the LCD will also indicate the specific ribbon panel being printed and if any printing errors have occurred On LED Light Indicates the Printer power is either ON or OFF Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 13 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Top Cover to Power Port continued
9. 9 ADJUST MAGNETIC HEAD aa Rp5 a J100 Sake Ch2 Chl Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Magnetic Offset Adjustment Using the Magnetic Offset RP7 Potentiometer location Step Procedure 1 Use magnetic developer spray or a Magnetic Stripe viewer to measure the location of the start sentinel on an encoded card to accurately calibrate the RP7 potentiometer 2 Use the Magnetic Self Test to generate test samples See the Performing the Standard Self Test procedure on page 57 Fargo Electronics DARKNESS Rp7 OFFSETPRN Rp6 Rol OFFSETMAG RP3 OFFSET LAM PN XXXXXX Rev X c 0O 0 IDS COLOR Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Determining the Magnetic Card Offset process description As a Card is fed into the encoding module during the encoding process a The trailing edge of the card is read by a Sensor and continues to feed for a given length of a standard CR 80 sized card b The direction of the feed Motor is reversed and the magnetic data string begins to encode onto the Magnetic Stripe of the card c When the data string is encoded it begins from the right edge of the card and proceeds across the length of the card Using the RP7 Offset Mag Potentiometer The RP7 Offset Mag Potentiometer on the Main Circuit Board is provided to control the precise distanc
10. B D icument WordPad 0 x Edit View Insert Format Help elel Sa 4 ea 8 Times New Roman Western x fio B 7 u ooo yeaa aa eka Te De eC ae Pe Te eee eo Page Setup Source Auto Select x Margins inches Left fi FaN Right fi 257 Bottom 11 Cancel Printer Orientation Portrait Landscape Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Diagnosing Image Problem Resolving the Pixel Failure problem Symptom A thin line or scratch travels the entire length of the card Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead See the Cleaning the Printhead procedure on page 131 4 Clean the Cleaning Rollers See the Cleaning the Card Feed Rollers procedure on page 133 5 T the Platen Roller See the Cleaning the Platen Rollers procedure on page 6 If the problem persists replace the Printhead See the Replacing the Printhead 820199 procedure on page 131 Mike Berman Student 3957105 Librar y Code 2439 554 Persona C25 Card Printer User Guide Rev 4 0 47 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Card Surface Debris problem Symptom Prints have spots white or colored voids and or dust on them Step
11. 107 MB Megabyte 165 Media 164 Memory 165 Menu 165 Metallic Resin 18 Monitor 86 Monochrome 165 monochrome text or bar codes 100 102 Motor operation 37 Multi Language Extension MLE 114 Multiple Page Document 100 102 N Network 165 No Shield Loaded 25 26 No SmartShield 102 None 86 number of Copies 81 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc O Oersted Oe 165 Offset 165 On LED Light 13 On Cancel button 138 On Cancel Button 14 Operating Temperature 11 option to disable 123 optional Magnetic Stripe Encoding Module 104 O Ring 165 OS Operating System 165 Output 165 Output Hopper 165 overlaminate 132 Overlaminate 166 Overlay 165 Overlay option 100 Oversized Cards 166 P Parallel 166 Parallel Data Communications Port 59 Parallel Interface Port 15 Parallel Port 166 Parallel Port mode 31 Pause and Resume Button 14 Pause for Low Ribbon checkbox 98 Pause Resume button 98 PC Personal Computer 166 PCB Printed Circuit Board 166 Peel 166 Peel Off 166 Peripheral 166 Persona C25 Card Printer 59 139 140 PET 167 Picture Control tab 86 Picture Controls tab 89 90 Pin Assignments 59 Pinch Roller 167 Pixel 167 pixel failure problem 47 Platen 167 Platen Roller 137 PolyGuard Overlaminate 167 poor image quality problem 56 Port 167 Portrait 167 Portrait Landsca
12. No Overlay Front Side Only SmartShield Neither Side a Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode I50 Encoding Magnetic Track Options Track 1 E Default Setup Shift Data to Left No Enable Multi Language Extensions Windows XP No verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate re N Cancel Persona C25 Card Printer User Guide Rev 4 0 107 RESTRICTED USE ONLY Selecting the Track Bit Density option Use this option to customize the Bit Recording Density Bits per Inch used to encode the FARGO Electronics Inc magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 210 BPI Track 2 75 BPI and Track 3 210 BPI Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI C25 Card Printer Advanced Options 2 xi iS Magnetic Encoding Options Magnetic Track Options Track 1 Overlay Front Side Only SmartShield Neither Side Magnetic Coercivity High Coercivity Magnetic Encoding Mode I50 Encoding Track Bit Density 210 Bits per Inch Track LRC Generat Track Character Sid 128 Bits per
13. No Smart Encode Disable Printing No X Buffer Single Card No Calibrate Cancel Persona C25 Card Printer User Guide Rev 4 0 123 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Buffer Single Card option Use this option to force the Printer s memory to buffer or hold only one print job at a time Step Procedure 1 Select this option only to print to multiple Printers sharing print jobs over a network Note In this case this option ensures all print evenly shared by all Printers Normally when this option is not selected the Printer s memory will buffer as many print jobs as it can until the Printer s memory is full This is ideal for most applications where Printers are not networked together C25 Card Printer Advanced Options Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode I50 Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Enable Multi Language Extensions Windows XP No verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No M Calibrate Persona C25 Card Printer User Guide Rev 4 0 124 RESTRICTED U
14. Ribbon Errors Encoding Errors Diagnosing Image Problem Running the Self Test and Interfacing Information for the Persona C25 Card Printer Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a hi
15. vec Ener SmartShield Neither Side E B Magnetic Encoding Options purer Magnetic Coercivity High Coercivity epee Magnetic Encoding Mode 150 Encoding D paa z Magnetic Track Options Track 1 S Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRE eee Track Character Size 7 Bits per Character Cancel Persona C25 Card Printer User Guide Rev 4 0 97 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Pause for Low Ribbon option Use this option to generate a definitive warning when the print ribbon is running low Note When this option is selected the Printer will beep pause and the Ready LED will flash when approximately 10 to 20 prints remain on the print ribbon Step Procedure 1 Replace the ribbon and press the Pause Resume button to continue printing with a new ribbon OR Leave the existing ribbon in the Printer and press the Pause Resume button e Once the Pause Resume button is pressed the Printer will continue printing until the end of the ribbon but will beep once before each print job e It will not be necessary to press the Pause Resume button again to continue printing once it has been pressed initially during a batch print e The Printer will still beep once before each print job when approximately 10 to 20 prints remain on the print ribbon however the Printer will not pause Instead it will continue printing until the end of the ribbon
16. without User intervention Persona C25 Card Printer User Guide Rev 4 0 98 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Pause for Low Ribbon option continued C25 Card Printer Advanced Options x Resin Heat kK 20 Bunia Dither Mode Optimized for Graphics ae K Panel Graphics Mode No a K Panel Only Mode GFF coos Split Ribbon Print No Print Back Side Only Mo a Print Edge to Edge Mo sosnnnnnenens Rotate 180 Degrees Na R Pause For Low Ribbon Yes ee Overlay Front Side Only 4 No ere SmartShield Neither Sidi 5B A OTE OMe keresere Magnetic Coercivity High Coercivity 2 oe Magnetic Encoding Mode 150 Encoding a p Magnetic Track Options Track 1 _ Track Bit Density 210 Bits per Inch kreeret Track LAC Generation Even Parity LEC ee Track Character Size 7 Bits per Character rea Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Overlay option Use this option to automatically print Neither Side Back Side Only Front Side Only or Both Sides of a card Step Procedure 1 Select this option in conjunction with any application program that supports a multiple page document Note In other words the program must be able to send down two or more separate pages to be printed within the same document e Select Neither Side for non use of the Overlay
17. C K O Indicates the ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan and K Resin Black O Overlay B Dye Sublimination Black System Requirements Windows 3 1x and Windows 95 driver included for IBM PC s and compatibles 32 Bit Print Spooler available for Windows 95 Interface Standard 8 bit Centronics type parallel ECP compatible Operating 65 F to 80 F 18 C to 27 C Temperature Humidity Non Condensing 20 to 60 Dimensions 9 05 H x 17 43 W x 10 94 D 229mmH x 442mmW x 278mmD Weight 26 Ibs 11 8 kg Supply Voltage 100 to 240 VAC 2 A Supply Frequency 50 Hz 60 Hz Persona C25 Card Printer User Guide Rev 4 0 11 RESTRICTED USE ONLY FARGO Electronics Inc Functional Specifications The Card Printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card print quality for dye sublimation and resin thermal transfer Note The Card Printer will print from any IBM PC or compatible running Windows 95 98 ME Windows NT 4 0 Windows 2000 or Windows XP The following describes how each of these technologies works Function Dye Sublimation Description Dye Sublimation is the print method the Persona C25 Card Printer uses to produce smooth continuous tone photographic images Note This process uses a dye based ribbon roll that is partitioned by a number of
18. Color Matching Algebraic Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma 0 3 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity YMCB 0 Resin Heat kK 20 Dither Mode Optimized for Graphics Persona C25 Card Printer User Guide Rev 4 0 90 RESTRICTED USE ONLY FARGO Electronics Inc Using the default Dither Mode This is a default selection C25 Card Printer Advanced Options 2 x i Paper Size Std CR 80 54 x 65 6 mm ER Copy Count 1 Copy i Graphic 2 ana Resolution Normal ee jes Document Options jum Ribbon Type YMCKO Full Color Resin Black Overlay oe Color Matching Algebraic SOR Picture Controls Default Settings jither Mode Optimized For Graphics Sa K Panel Graphics Mode Mo EG K Panel Only Mode OFF a Split Ribbon Print No ee Print Back Side Only Mo ee Print Edge to Edge No kreesen Rotate 180 Degrees Na eee Pause For Low Ribbon Yes sestenstn Overlay Neither Side TF SmartShield Neither Side a Cancel Persona C25 Card Printer User Guide Rev 4 0 91 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the K Panel Graphics Mode option Use this option to control where the resin black K panel of a full color ribbon is printed Step Procedure 1 Select the K Panel Graphics Mode option to control where the resin black K panel
19. Color Resin Black Overlay Color Matching Algebraic Picture Controls Default Settings Dither Mode Optimized For Graphics K Panel Graphics Mode No K Panel Only Mode OFF Split Ribbon Print No Print Back Side Only No Print Edge to Edge No Rotate 180 Degrees No Pause for Low Ribbon Yes Persona C25 Card Printer User Guide Rev 4 0 79 RESTRICTED USE ONLY FARGO Electronics Inc Determining Paper Output Selecting the Card Size Use this dropdown menu to select the standard credit card size CR 80 cards Step Procedure 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card C25 Card Printer Advanced Options x 6 C25 Card Printer Advanced Document Settings I ne Paper Qukpuk Paper Size EETENTTEE Copy Count fadaka 4 Arr T aoe m oe eae Smart Card 54 x 64 mm Magstripe Side 38 x 85 6 mm te pore ler Punch Offset 54 x 75 5 mm Ribbon TYP Duyal Side CR 80 Magstripe Color Matchiq J15 IT Magstripe 39 x 85 mm Picture Conty Smart Chip Dither Mode signature Panel K Panel Graphics Mode No K Panel Only Mode OFF Split Ribbon Print Mo Print Back Side Only Mo Print Edge to Edge No Rotate 180 Degrees Na Pause For Low Ribbon Yes Resolution Persona C25 Card Printer User Guide Rev 4 0 80 RESTRICTED USE ONLY FARGO Electronics Inc Determining the number
20. Offset used to encode the magnetic data on the currently selected Track This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the Track Note The default ISO Standard selections for this option are Track 1 SPACE Track 2 ZERO and Track 3 ZERO Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO C25 Card Printer Advanced Options KME Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No NULL Verify Magnetic Encoding Yes Custom Non Printable Area ZERO Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate Cancel Persona C25 Card Printer User Guide Rev 4 0 112 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Shift Data Left option Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that
21. Resolving the Ribbon Low error message Resolving the Ribbon Breaking problem Encoding Errors Resolving the Mag Verify error message Magnetic Offset Adjustment Resolving the Printer cannot read Encoded Data problem Resolving the Data intended for the Magnetic Stripe printed on the Card problem Diagnosing Image Problem Resolving the Pixel Failure problem Resolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem Resolving the Ribbon Wrinkle problem Resolving the excessive Resin Printing problem Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incomplete Resin Printing problem Resolving the Image Placement problem Resolving the poor Image Quality problem Diagnostics and Calibration Running the Standard Self Test Print Reviewing the Standard Self Test Print Reviewing the 15 Shade Self Test Reviewing the Standard Self test Reviewing the Pin Assignments Reviewing the Centronics Parallel Pin Assignments Reviewing the Printer Timing Diagram Reviewing the Printer Timing Section 3 Printer Adjustments Safety Messages review carefully Dye Sub and Resin Intensity Adjustments Reviewing the RP1 Potentiometer location Printhead Darkness RP1 Pot Adjusting the Dye Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Card Offset Adjustments Adjusting the Card Offset for the Print Station Adjusting the RP3 Card
22. Rev 4 0 37 RESTRICTED USE ONLY FARGO Electronics Inc Card Jam Errors Resolving the Card Jam Print Error Message Symptoms The card is physically jammed in the Printer or a Card Sensor is reporting a card is present Step Procedure 1 Look for a jammed card in the Printer a b C d e Open the Printer s top cover Remove the ribbon from the Printer Check to see if a card is jammed in the print station of the Printer If a card is jammed in the Printer use the Pause Resume button and the On Cancel buttons to move the feed Rollers and free the card Note The card can then be fed out of the Printer If no card was found in the print station continue to Step 2 Clean the inside of the Printer a Open the Print and Top Covers b Use acan of deionized to blow any dirt or debris from the Printer Persona C25 Card Printer User Guide Rev 4 0 38 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Card Jam Mag Error Smart Error Message Symptoms The Card Jam Mag Error or Card Jam Smart Error is displayed on the LCD Step Procedure 1 Look for a jammed card in the Printer a b c d Open the Printer s top cover Remove the ribbon from the Printer Check to see if a card is jammed in the print station of the Printer If a card is jammed in the Printer use the Pause Resume button and the On Cancel buttons to mo
23. Sia al ra New Roman Western I S B zl U l Paper Size Source Auto Select Orientation Margins inches Portrait Left fi 25 Right f1 25 C Landscape Top Ie Bottom 11 Cancel Printer Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 7 Determine whether there is adequate or inadequate hard drive space Lr Caution A large volume of temporary files on the computer can cause communications errors Access the temporary files by following this process e Search for all folders called TEMP Once found clear out the contents of the folders e f using Windows 95 98 ME 2000 XP run the System Tool Disk Defragmenter found in the Accessories folder of the Start Menu e Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or use a third party application Persona C25 Card Printer User Guide Rev 4 0 33 RESTRICTED USE ONLY FARGO Electronics Inc Card Feeding Errors Resolving the Card Feeding Errors Symptom Two or more cards feed at the same time or the cards will not feed at all Step Procedure 1 Clean the Input Roller a Unplug the power from the Printer b Open the Printer s Top Cover and remove all card and print ribbon from the Printer
24. and in the same approximate location as those Tracks but on the front of the card The coercivity level is 600 Oe K Panel Lamination An area of a multicolored ribbon e g YMCK that contains black resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area Network An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 164 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Landscape A document layout that is viewed with the document s long axis in a horizontal orientation LCD Liquid Crystal Display A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass When a current is applied the liquid s polarity changes and blocks the passage of the light resulting in an opaque area of the display The areas are arrayed to form characters LED Light Emitting Diode A semiconductor that emits light when a current is applied Media A generic reference to anything
25. and placed within a discrete package ID Identification An abbreviation for identification Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 163 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition IEEE 1284 Institute of Electrical and Electronics Engineers 1284 A standard method of signaling for a bi directional parallel interface on personal computers To ensure proper Printer communications and image output Fargo recommends a parallel interface cable that complies with this specification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Input Any data or material being transferred to the Printer Input Hopper The area of the Printer that stores the blank cards ready to print Intermediate Transfer A thin flexible material coated with a resin material into which the Media InTM dye is transferred from the ribbon by the printhead The film is then transferred to the card surface by the hot Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single Track is as wide as ISO Tracks 1 and 2 combined
26. are made to print with the If using the SmartGuard Loaded Printer Driver s SmartShield option feature insert an access card selected even though the optional that contains a SmartShield SmartGuard Security Feature is not image or encode a used SmartShield image onto the OR current card and try your print job again If you do not want If using the SmartGuard feature the to print a SmartShield image SmartShield image is not encoded deselect the Printer Driver s onto the SmartGuard Access Card SmartShield option See the currently inserted into the Printer SmartGuard User s Guide for more information Print Cover Indicates that the top right cover is not Check that nothing is blocking Open properly shut the cover from being shut and close the cover Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 25 RESTRICTED USE ONLY Reviewing the Top Line LCD Messages continued FARGO Electronics Inc Message Cause Solution Rasterize Indicates the Printer is loading the See the SmartGuard User s Shield SmartShield security image from the Guide for more information SmartGuard Access Card into its memory Appears when a valid access card containing a SmartShield image is first inserted into the Printer Note If SmartShield image is named the name will also appear along with this message on the bottom line of the LCD Display Appears only when using the SmartGuard Security
27. data onto the SmartGuard Access Card Appears only when using the SmartGuard Security Feature See the SmartGuard User s Guide for more information Writing Key Data Indicates the Printer is writing or encoding data onto the SmartGuard Access Card Appears only when using the SmartGuard Security Feature See the SmartGuard User s Guide for more information Wrong Ribbon Error The wrong print ribbon is installed See the Resolving the Wrong Ribbon error being displayed incorrectly procedure on page 41 Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 27 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Bottom Line LCD Error Status Messages Message Cause Solution Clearing Jam Indicates the error or jam is being cleared See the Resolving the Card Feeding Errors procedure on page 34 CANCEL Abort RESUME Continue Appears when the Pause Resume button is pressed any time while the Printer is powered ON Also appears when the On Cancel button is pressed during a print job Press the Pause Resume button to return the Printer to its Ready mode or if printing to continue operation Press the On Cancel button to abort the current print job and completely clear the Printer s memory CANCEL Abort RESUME Reprint Appears when the On Cancel button is pressed after an error has occurred See t
28. messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C25 Card Printer User Guide Rev 4 0 130 RESTRICTED USE ONLY Cleaning the Printhead This procedure should
29. of Characters Track 1 A 0 9 A Z Punct 78 ASCII 32 95 See the Table below Track 2 0 9 39 ASCII 48 63 See the Table below Track 3 0 9 106 ASCII 48 63 See the Table below Reviewing the Track Data Note Review this Table which displays how Track Data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1 253 Sending data to Track 2 2 0123456789 Sending data to Track 3 3 0123456789 Persona C25 Card Printer User Guide Rev 4 0 118 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 lt 84 T 37 61 85 U 38 amp 62 gt 86 V 39 i 63 87 Ww 40 64 88 X 41 65 A 89 Y 42 A 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 d 47 71 G 95 48 0 72 H 49 1 73 l 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O Persona C25 Card Printer User Guide Rev 4 0 119 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Custom Non Printable Area Use this option to bring up the Non Printable Area Setup window shown on the next page
30. on the printed surface See Steps 2 to 6 below 2 Leave the power ON and open the Printer s Top Cover 3 Remove the print ribbon 4 Locate the Platen Roller 5 a Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Rollers clean b Press the On Cancel button and the Pause Resume button to move the Rollers back and forth while cleaning 6 After the Roller is clean and completely dry replace the printing supplies and close the Printer Persona C25 Card Printer User Guide Rev 4 0 138 RESTRICTED USE ONLY Cleaning the Magnetic Encoder FARGO Electronics Inc Clean the Magnetic Encoder approximately every 1 500 prints or as needed depending on the cleanliness of the card stock and the environment in which the Printer is located Step Procedure 1 Remove the ribbon cards and Cleaning Roller Assembly from the Printer 2 Insert the felt card into the card Hopper e Alcohol moistened felt cleaning cards designed for use in credit card Magnetic Stripe readers are excellent for cleaning the card path Rollers and magnetic encoder e Occasional use of these cards is recommended for cleaning the encoder when the reliability of card encoding is suspect From the software application execute a print job that includes information for Magnetic Encoding e The card will be passed through the encoder twice in an attempt to write data and to verify e The Printer will be unable to read any data and wi
31. onto which the Printer can transfer an image including cards ribbon and film LoCo Low The coercivity value of magnetic media between 250 600 Oe Coercivity ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic Stripe An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes Mag Track An area of a magnetic strip running the length of the card with a given width and position constitutes a Track This is the area dedicated to one data string restricted to specific rules of format ISO Standards specify three magnetic Tracks on the back of a card The JIS standard specifies one Track on the front Mag Verify A process to confirm proper Magnetic Encoding After encoding the information is read off back and compared to the intended string Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 165 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digita
32. option e Select the Front Side Only Back Side Only or Both Sides setting to designate the side or sides of the card for the image to print on Note 1 Print a full color ID format on the front of the card and monochrome text or bar codes on the back by creating the full color front side of the card on page 1 of the document and the monochrome backside on page 2 Note The Printer Driver always places the odd numbered pages on the front side of the card and the even numbered pages on the backside Note 2 To customize the overlay and or print area select one of the options listed under Overlay Use this option to control the overlay O panel and or the print area appearing on a card also use it to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card Persona C25 Card Printer User Guide Rev 4 0 100 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Overlay option continued C25 Card Printer Advanced Options i 3 x Resin Heat K 20 nae Dither Mode Optimized For Graphics ee K Panel Graphics Mode No PaaS K Panel Only Mode OFF oom Split Ribbon Print Mo 2 Sane Print Back Side Only No svsseean Prink Edge to Edge Mo coseeeennan Rotate 180 Degrees No aes Pause for Low Ribbon Yes 3 ee Overlay Front Side Only A ot p Magnetic Track Options Track
33. option the magnetic encoder is set to an ISO standard of 2750 Oersteds for high coercivity and 300 Oersteds for low coercivity Note This Oersted setting is acceptable for the vast majority of card readers used on the market e For older established systems the coercivity level may need to be increased for reliable readability Typically on these systems the Oersted level needs to be raised to 4000 for the high coercivity readers See figure below Reviewing the RP5 Location Main Circuit Board Layout C Fargo Electronics PN xxxxxx _ eoe oe Persona C25 Card Printer User Guide Rev 4 0 70 RESTRICTED USE ONLY FARGO Electronics Inc Calibrating the RP5 Potentiometer Step Procedure 1 Before attempting to calibrate the RP5 potentiometer the magnetic encoder head must be plugged into the J100 connector 2 A digital DC volt meter is also required Set the meter to read in a range of 0 10 volts DC 3 Attach the black ground lead of the meter to the bare metal chassis of the Printer and touch the red positive lead of the meter to the TP8 solder pad on the Main Circuit Board as shown below 4 With power applied to the Printer you should read 6 volts DC at TP8 This value indicates that the magnetic head is calibrated for 2750 Oersteds 5 To raise the Oersted level to 4000 adjust RP5 until the voltage reading at TP8 reads 8 volts DC See the RP5 Magnetic Adjustment below To8 VAC
34. panel O is included to protect the full color dye sublimation printing Full Color This ribbon is used for dual sided printing By supplying two resin YMCKOk black panels this ribbon used to print full color with resin black on One side and resin black only on the other without wasting an entirely providos ep0 new set of ribbon panels for the black only side prints An overlay panel O is also included to protect the side of the card with full color dye sublimation printing No overlay is necessary for the resin black only side Both infrared and visible light bar code scanners can read bar codes printed with resin black Full Color This ribbon is intended to be used for dual sided printing By YMCKK supplying two resin black panels this ribbon lets you print full color provides 250 with resin black on one side and resin black only on the other without prints wasting an entirely new set of ribbon panels for the black only side Both infrared and visible light bar code scanners can read bar codes printed with resin black Persona C25 Card Printer User Guide Rev 4 0 20 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Blank Cards IX Caution Never run cards with a contaminated dull or uneven surface through the Printer Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead Always store the card stock in its original packa
35. retain its luster and appearance for many years Steps Procedures 1 Clean it only with a Cleaning Pad from the Printer Cleaning Kit VAN Caution Do not use cleaning solvents of any kind or spray the cabinet with a cleaner Cleaning the Printer s Interior The Printer may generate dust and other particles inside the Printer These particles are attracted to the print ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Steps Procedures 1 Open the Printer s Top Cover 2 Remove the print ribbon from the Printer 3 Use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Remove any debris that may be inside A Caution Be extremely careful not to let any alcohol drip inside the Printer 4 Re install the printing supplies and close the Printer Persona C25 Card Printer User Guide Rev 4 0 132 RESTRICTED USE ONLY FARGO Electronics Inc Cleaning the Card Feed Rollers The Card Feed Rollers move the card throughout the print process A Caution Clean these Rollers to prevent card jams and card contamination and to provide better print quality and extended Printhead life Step Procedure 1 a Ensure consistent Printer operation by cleaning these Rollers approximately
36. should then feed a card into the Encoder and magnetically encode it Verify that the coercivity of the cards matches the setting in the Driver Compare the settings for the Card Reader to the settings in the Driver Verify that the Magnetic Stripe on the card is free of scratches or voids Persona C25 Card Printer User Guide Rev 4 0 44 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Data intended for the Magnetic Stripe printed on the Card problem Step Procedure 1 Confirm that the application is formatting the magnetic string correctly See Using the Magnetic Track Selection option on page 72 a Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group as shown on the next page Go to the File menu and select Page Setup Click on the Printer button and select the Persona C25 Card Printer Click on OK and reset all four margins to zero Note WordPad will automatically replace the values with its minimum margins Open the program and type 1 JULIEANDERSON 1234567890 then go to File on the menu bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode it Persona C25 Card Printer User Guide Rev 4 0 45 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Data intended for the Magnetic Stripe printed on the Card problem continued
37. the overall darkness level and affect both Dye Sub and Resin transfer levels b Turn the pot clockwise by the same amount which causes the output to lighten the intensity 2 a When the Printhead is replaced or if using another brand of blank cards run the self test See the Performing the Standard Self Test procedure on page 57 b Use the results of the Standard self test to make appropriate adjustments to the RP1 potentiometer Fargo Electronics DARKNESS Rp7 OFFSETPRN Rp6 Rol OFFSET MAG RP3 OFFSET LAM PN XXXXXX Rev X o o0 0 0 O9 SOLON 3 Persona C25 Card Printer User Guide Rev 4 0 65 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Dye Sub and Resin Intensity Level Symptoms Color intensity is unaccepTable or software adjustments fail to meet requirements Step Procedure 1 Alter the intensity level of the Printhead either after replacing the Printhead or identifying certain color intensity problem with a particular brand of cards Two independent adjustments are needed for the Dye Sub and Resin intensity levels Note The software adjustments are more precise and may meet the normal requirements Adjust the RP1 potentiometer on the Main Circuit Board if the software adjustments fail to meet the requirements until those requirements are met Fargo Electronics DARKNESS Rp7 OFFSETPRN Rp Rol OFFSETMAG RP3 OFFSET LAM PN XXXXXX Rev X KIr
38. to the Sequence of Operations Glossary of Terms and Glossary of Terms Technical Specifications and Technical Functional Functional Specifications to learn how to use the Specifications hyper linked processes procedures functions and windows for the Persona C25 Card Printer within concise correlative Tables Table of Contents hyper You can use the automated Table of Contents to quickly linked locate for example an error message a procedure the index or an appendix Troubleshooting You can go directly to Specifications General Replacement Removal Troubleshooting Printer Adjustments and Printer Packing Diagnostic and Navigation to find troubleshooting removal and replacement Procedures in hyper linked procedures The section titles are always labeled Sections according to their function for consistent usage Cross Referencing hyper You can use the cross referencing links to quickly locate linked for example an error message or a procedure Comprehensive Index You can use the COMPREHENSIVE INDEX to quickly hyper linked locate information on the Persona C25 Card Printer relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to this printer Persona C25 Card Printer User Guide Rev 4 0 3 RESTRICTED USE ONLY FARGO Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Sa
39. 0 O IPS COLOR Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Self Test Output Samples RPI Potentiometer The output is too light the last gray fill box does not appear The RP1 potentiometer should be turned Counter Clockwise to increase the darkness level The output is too dark The RP1 potentiometer should be turned Clockwise to reduce intensity The output is correct The last gray fill intensity is barely visible Persona C25 Card Printer User Guide Rev 4 0 67 RESTRICTED USE ONLY FARGO Electronics Inc Card Offset Adjustments Adjusting the Card Offset for the Print Station When the factory calibrates the Printer the output print on the card is centered horizontally A Caution For ribbon breakage between the yellow and the clear panel of the ribbon or a card jam just as the card is being presented to the Printhead adjust the card offset RP3 potentiometer as needed See below Adjusting the RP3 Card Offset Location Step Procedure 1 To adjust the RP3 potentiometer counter clockwise in 1 8 turn increments while running the standard self test feed more of the card s leading edge beneath the Printhead as the card is printed See the Performing the Standard Self Test procedure on page 57 2 To center the print more precisely on the card such as printing full edge to edge use the Printer s software Driver s calibratio
40. 1 oo Track Bit Density 210 Bits per Inch 2 braes Track LAC Generation Even Parity LRC Track Character Size 7 Bits per Character rea Persona C25 Card Printer User Guide Rev 4 0 101 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the SmartShield option Use this option to automatically print Neither Side Back Side Only Front Side Only or Both Sides of a card Use the SmartShield Area options which apply only if using the Printer s optional SmartGuard Security Feature and the SmartShield option is enabled Note 1 Note 2 a card This is a convenient way of turning the SmartShield Security Feature ON or OFF It is not possible to apply an overlay and a SmartShield image to the same side of Step Procedure 1 Select Neither Side if not using the SmartShield option or if not printing the SmartShield image even if it is encoded on the SmartGuard Access Card OR Customize the SmartShield area by selecting one of the options listed under SmartShield Area e Select the SmartShield option to print your custom SmartShield Security Image when using the Printer s optional SmartGuard Security Feature with the enabled SmartShield option e Select the SmartShield Front Side Only SmartShield Back Side Only or SmartShield Both Sides setting to designate the side or sides of the card on the SmartShield image to print on Note 1 Select this option in conjunction with any applicati
41. 50 as shown below OR Select Low Coercivity to set the Oersted Level to 300 C25 Card Printer Advanced Options 2 x Print Back Side Only No Print Edge to Edge No Rotate 180 Degrees No Overlay Front Side Only SmartShield Neither Side a Magnetic Encoding bat me Magnetic Coercivity Bf High Coercivity z Magnetic Encoding Mode 150 Encoding Magnetic Track Options Track 1 Shift Data to Left No Enable Multi Language Extensions Windows XP No Verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate S _____ y Cancel Persona C25 Card Printer User Guide Rev 4 0 105 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic Encoding Mode option Use the Magnetic Encoding Mode option to specify the desired Magnetic Encoding standard Step Procedure 1 Select the ISO option provides encoding capability for either high or low coercivity cards on Tracks 1 2 and 3 Note The ISO option is the industry s most standard mode of Magnetic Encoding OR Select the JIS II mode provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan When the JIS II mode is selected only Track 2 will be encoded Note No encoding customization options are available with the JIS II mode C25 Card Printer Advanced Options x P
42. 8 dots mm Resolution Colors Up to 16 7 million colors and 256 shades per pixel Print Speed Here are the print speeds e Approximately 8 seconds K e Approximately 15 seconds per card KO e Approximately 25 seconds per card YMCO e Approximately 30 seconds YMCKO Print Area Standard CR 80 e Card Size 2 125 inches 54mm x 3 375 inches 85 6mm e Print Area 2 11 inches 53 5mm x 3 37 inches 85 5mm Accepted Card e CR 80 3 375 inches L x 2 125 inches W 85 6mmL x 54mmW Sizes Accepted Card 2 1 inches to 2 13 inches W 53mm to 54mmW Width Accepted Card Single Sided 3 25 inches to 3 88 inches L 82mm to 98mmL Leng Range Double Sided 3 25 inches to 3 37 inches L 82mm to 85 3mmL Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 10 RESTRICTED USE ONLY FARGO Electronics Inc Technical Specifications continued Term Description Accepted Card Thickness 010 in 254 mil to 030 in 75 mil Accepted Card Types PVC or Polyester cards with polished PVC finish Monochrome resin ribbon required for straight polyester cards Input Hopper Card Capacity Accepts up to 100 standard CR 80 PVC cards 30 mil Print Speed e Approx 8 seconds per card 450 cards per hour K e Approx 15 seconds per card 240 cards per hour B O e Approx 25 seconds per card YMCO e Approx 30 seconds per card 120 cards per hour Y M
43. 9 RGB Red Green Blue 169 Rib Calib Failed Error 26 Ribbon 169 Ribbon Cards 22 64 Ribbon Breaking 43 Ribbon cable 169 Ribbon Error Out Error 26 Ribbon Jam Out 26 Ribbon Low error message 42 Ribbon Low Error message 27 Ribbon type 83 ribbon wrinkle problem 50 RibbonTraq 169 RMA number 169 Roller 169 Rollers appear dirty 133 Rotate Image 180 Degrees option 97 RS 232 170 S safety issues 4 22 64 130 Safety Standards 10 Saturation 170 saturation resin text bar codes 90 Scratch Off Resin 18 Self test 170 Send Track Information 45 Sending data to Track 1 118 Sensor 170 Serial interface 170 Shift Data Left checkbox 113 Shift Data Left option 113 SIMM 170 Simplex 170 Skipping Ribbon Panel problem 40 Smart Card 170 Smart Card Error 27 Smart Encode Mode option 122 Smart Encoding 27 SmartGuard 170 180 RESTRICTED USE ONLY SmartGuard Access Card 102 SmartGuard 170 Software 171 Software Driver 11 special precautions 4 22 64 Spooler 171 Spooling 171 SS Start Sentinel 171 Stacker 171 Standard Resin Black K 18 Standard Self Test Print 57 Start Sentinel SS 117 Status Messages 28 29 Stepper Motor 171 String 171 Supply Frequency 11 Supply Voltage 11 Surface mount 171 Switch box 171 System Control panel 31 System Requirements 11 T TAC 171 Technical Specifications 10 Temp file 171 Test Print butt
44. A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually through the push of the default button The default values for the firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently DIP switches Dual In line Package Switches A small array of mechanical switches installed on the board that can be configured to change Printer operations including providing a variety of self tests Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 158 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Printing Direct to Card DTC The Direct to Card printing process prints digital images directly onto any plastic card with a smooth clean glossy PVC surface Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non ditherin
45. Cancel 110 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Track Character Parity option Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 ODD Track 2 ODD and Track 3 ODD Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity C25 Card Printer Advanced Options 2 x Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity odd Parity Track Character ASCII ORMEA EISA Shift Data to Left No i Even Parity Verify Magnetic Encoding Ya Odd Parity Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate Cancel Persona C25 Card Printer User Guide Rev 4 0 111 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Track Character ASCII Offset option Use this option to customize the Character ASCII
46. E Shift Data to Left No Enable Multi Language Extensions Windows XP No Verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encod Pathname Set Disable Printing No SIRT ga greeny E Buffer Single Card No Single File Mode f Cancel Persona C25 Card Printer User Guide Rev 4 0 122 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Disable Printing option Use this option to disable the printing capabilities of the Printer and still allow the Printer to encode cards Step Procedure 1 Select this option e To encode or re encode preprinted cards without wasting additional time effort or printing supplies e To ensure that all encoding instructions will be sent according to how they are configured within the software even though all print data will not be sent to the Printer C25 Card Printer Advanced Options Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode I50 Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Enable Multi Language Extensions Windows XP No verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode
47. Encoding Options Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed Note This section describes these options and the Printer s Magnetic Encoding process Step Procedure 1 Select the Magnetic Encoding Options to change the encoding mode coercivity setting or to modify the ISO Standards for Tracks 1 2 and 3 Note By default the Printer Driver is set to encode according to ISO Standards onto high coercivity Magnetic Stripes Continued on the next page C25 Card Printer Advanced Options 2 x Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode 150 Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Enable Multi Language Extensions Windows XP No verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Persona C25 Card Printer User Guide Rev 4 0 104 RESTRICTED USE ONLY FARGO Electronics Inc Using the Coercivity option Use the Coercivity option to select the type of Magnetic Stripe to encode Step Procedure 1 Select High Coercivity to set the Oersted level to 27
48. Feature Reading Key Indicates the Printer is reading the See the SmartGuard User s Data data from the SmartGuard Access Guide for more information Card Appears when a valid access card is first inserted into the Printer Appears only when using the SmartGuard Security Feature Rib Calib Failed Indicates that an attempt at calibrating See the Resolving the Error the ribbon Sensor through the Printer Skipping Ribbon Panel Driver has failed problem procedure on page 40 Ribbon Indicates either the print ribbon is out See the Resolving the Ribbon Error Out Error or a ribbon error has occurred Low error message procedure on page 42 Ribbon Jam Out Error The print ribbon has become jammed in the Printer Rollers it is stuck to the surface of the card or it is out See the Resolving the Ribbon Breaking problem procedure on page 43 Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 26 RESTRICTED USE ONLY Reviewing the Top Line LCD Messages continued Message Cause FARGO Electronics Inc Solution Ribbon Low Error message Smart Card Error Indicates either the ribbon is running low or is out Unable to encode smart card See the Resolving the Ribbon Low error message procedure on page 42 See the Resolving the Printer cannot read Encoded Data problem on page 44 Smart Encoding Indicates the Printer is writing or encoding
49. Hz computer with 32 MB of RAM or higher 200 MB free hard disk space or higher ECP Parallel Port with DMA access 2 Confirm the correct installation of the Printer Driver d e Close the software program and check the Printer Driver Reboot the computer Make sure the Printer Driver is installed correctly Note Especially if an obsolete Driver was recently removed Be sure the correct setup options within the Printer Driver are selected Confirm that the Driver is current by checking at www fargo com 3 Verify the use of an adequate data cable a Use a double shielded parallel cable no longer than six feet in length Note Data transmission failure can be attributed to a long or faulty parallel cable Use an I EEE 1284 compliant cable to reduce the effect of radio emissions from computers monitors and other equipment that may broadcast Radio frequency interference RFI Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 30 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 4 Determine if there is interference from an external device a Do not use an A B Switch Box or other peripheral in line with the parallel cable e f using a switch box or other peripheral remove it while testing communication between the Computer and the Printer e f needed replace the Switch Box or other periphera
50. Inch Track Character p A ASI Inch Track Character ASCII Offset SPACE Shift Data to Left No verify Magnetic Encoding Yes Custom Non Printable 4rea Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate Cancel Persona C25 Card Printer User Guide Rev 4 0 108 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Track LRC Generation option Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 EVEN Track 2 EVEN and Track 3 EVEN Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity C25 Card Printer Advanced Options 2 x Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding S Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC z Track Character Size 7 Track Character Parity SSRceuDasu ane Track Character ASCII Shift Data to Left No Verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No B
51. Leave the Printer power ON and the Top Cover open throughout this procedure Note The Card Cleaning Cartridge can remain within the Printer during this cleaning process c Geta Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper d Insert the Cleaning Card into the Card Hopper above the Card Input Tray as you normally would any other type of card A Caution Ensure that the shortest non adhesive end of the Cleaning Card enters the Printer first and that the sticky side is facing upward Note If the card is inserted with the sticky side facing downward it will stick to the Card Input Tray and will not feed e Once the Cleaning Card is properly inserted into the Card Hopper hold down the Pause Resume button and reapply power to the Printer f This will cause the Printer to begin to print a self test Note When the Printer errors out open the top cover and use the On Cancel button to feed the card through the rest of the Printer g Repeat this cleaning procedure as needed h After the cleaning procedure is finished re install media close the Printer s Top Cover and turn the Printer power OFF and ON to reset the Printer Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY Resolving the Card Feeding Errors continued Step Procedure FARGO Electronics Inc 2 Ensure the Card Separator Flap is set correctly a Loosen the two sc
52. Offset Location Adjusting the RP3 to center print the Card Magnetic Intensity Adjustment magnetic encoding installed Reviewing the RP5 Location Main Circuit Board Layout Calibrating the RP5 Potentiometer Magnetic Offset Adjustment Using the Magnetic Offset RP7 Potentiometer location Determining the Magnetic Card Offset process description Using the RP7 Offset Mag Potentiometer Reviewing the Encoding Module Display A Reviewing the Encoding Module Display B Reviewing the Data being encoded to the Magnetic Stripe of Card Sensor Calibration Calibrating the Color Ribbon Sensor Using the C25 Card Printer Advanced Document Settings Determining Paper Output Selecting the Card Size Determining the number of Copies Selecting the Default Graphic Resolution Using the Device Options Selecting from the Ribbon Type options Selecting from the Color Matching options Using the Picture Controls Controlling the Dye Sub Intensity YMCB Controlling the Resin Heat Using the default Dither Mode Selecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option Selecting the Print Back Side Only option Selecting the Print Edge to Edge option Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY Selecting the Rotate 180 Degrees option Selecting the Pause for Low Ribbon option Selecting the Overlay option Selecting the SmartShield option Using the Magnetic Encoding Options Using the Coercivity option Using the Mag
53. Out Not Fed Either the Card Hopper is out of cards or the Printer is unable to feed a card in from the Card Hopper See the Resolving the Card Feeding Errors procedure on page 34 Flipper Jam Card Flipping Mechanism is unable to See the Resolving the Flipper rotate Jam error message procedure on page 37 Flipping Card Indicates card is being flipped for No action is required backside printing Head down Printhead is unable to lower itself See the Resolving the Headilift Failed error message procedure on page 40 Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 23 RESTRICTED USE ONLY Reviewing the Top Line LCD Messages continued Message Cause FARGO Electronics Inc Solution Head up Failed Printhead is unable to raise itself See the Resolving the Headilift error message procedure on page 40 Invalid Key The SmartGuard Access Card is Insert a valid SmartGuard Card invalid or is inserted backwards or up Card or reinsert the card side down properly with the chip end down and facing you See the Appears only when using the SmartGuard Security Feature SmartGuard User s Guide for more information Invalid An invalid SmartGuard password was Re enter the correct password Password entered using any of the standard keyboard characters See the Appears only when using the SmartGuard Security Feature SmartGuard Use
54. Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer to print cards SmartShield This option allows the Printer to print custom security images on the card that reflect under a black or UV light source Smart Card Smart cards have an embedded computer circuit that contains Persona C25 Card Printer User Guide Rev 4 0 either a memory chip or a microprocessor chip There are several types of smart cards Memory Contact Contactless Hybrid Twin Combi Dual Interface Proximity and Vicinity Continued on the next page 171 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions Spooler A computer application that allows the spooling of print jobs Spooling Rather than moving a print job directly to the Printer the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background SS Start Sentinel The character denoting the end of a magnetic data string Stacker The device that moves the finished cards onto the output column ordering them First In First Out Stepper Motor A Motor whose shaft turns in discrete steps rather than continuously String A seque
55. Procedure 1 Be sure the cards are clean and stored in a dust free environment Cards with embedded contaminants in the surface should not be used 2 Clean the inside of the Printer See the Cleaning the Printer s Interior procedure on page 132 3 Clean the Cleaning Rollers See the Cleaning the Card Feed Rollers procedure on page 133 4 Clean the Platen Roller See the Cleaning the Platen Rollers procedure on page 138 Mike Berman Student 3957105 library Code 2439 554 Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incorrect Image Darkness problem Symptom Printed cards are too dark or too light Step Procedure 1 Run a self test to ensure that the issue is not with the Driver settings See the Running the Standard Self Test Print procedure on page 57 2 Reduce the Dye Sub Intensity setting within the Picture Control tab of the Printer Driver to control the overall darkness and lightness of the printed image Mike Berman Student 3957105 Code 2439 554 Mike Berman Student 3957105 library Code 2439 554 I Persona C25 Card Printer User Guide Rev 4 0 49 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Ribbon Wrinkle problem Symptom Printed cards have off colored lines or streaks on them Step Procedure 1 Confirm that the Printer is using the most current Driver from
56. RESTRICTED USE ONLY FARGO Electronics Inc FARGO Persona C25 Card Printer User Guide Rev 4 0 Part Number S000256 Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Persona C25 Card Printer User Guide Rev 4 0 property of FARGO Electronics Incorporated Copyright 2002 2003 2004 2005 2006 by FARGO Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 4 0 15 April 2003 Persona C25 Card Printer User Guide Rev 4 0 These reference documents were thoroughly reviewed to provide FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other e ANSI ISO ASQ Q9001 2000 American National Standard sub title Quality Management Systems Requirements published by
57. SE ONLY FARGO Electronics Inc Selecting the Calibration window Use this option to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings C25 Card Printer Advanced Options Overlay Front Side Only SmartShield Neither Side iS Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode ISO Encoding EJs Magnetic Track Options Track 1 i Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No enG Properties X Calibration xi r Image Placement 2 Vertical jo pixels Cancel H H Horizontal jo pixels lt Direction of Card Travel Self Test Persona C25 Card Printer User Guide Rev 4 0 125 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Placement controls Step Procedure 1 Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values e When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation e To illustrate thi
58. age Darkness 49 51 52 Agency Listings 10 Algebraic 154 ANSI American National Standards Institute 154 Apply SmartShield option 102 AS400 154 ASCII American Standard Code for Information Interchange 154 ASCII Code 118 ASCII Offset 112 AT 154 B B Black 154 backside preprinted cards 95 Barcodes 155 Batch print 155 Battery Back up 155 Bi directional 155 BIOS Basic Input Output System 155 Bit 155 Bit Density 108 Bit map 155 Board 155 Boot up 155 Buffer 155 Buffer Single Card option 124 C Cable 155 Cache 156 calibrate Sensors 125 Calibrate tab 120 125 Calibrating 156 Card Capacity 11 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc Card Cleaning Cartridge 13 133 card contamination 133 Card Design 21 Card Feed Rollers 133 134 Card Feeding Errors 34 35 Card Hopper 134 Card Input Hopper 14 Card Input Tray 34 Card Jam Flip 23 Mag 39 Print 38 card jams 133 Card Out Not Fed 23 28 Card Output Hopper 15 Card Separator Flap 35 Card Size 21 80 Card Surface 21 card surface debris problem 48 Card tab 80 Card Types 11 Card encoded 44 card physically jammed 38 cards coercivity 44 cards look pixilated or grainy 56 cards show speckles 133 CD Compact Disc 156 Centronics 156 Centronics Parallel Pin Assignments 61 Centronics Type Parallel Interface 16 Character 118 Character ASCII Offset 112 C
59. an C YMCK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C and Black K YMCKH The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Heat Seal H Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 174 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition YMCKK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Black K the second K is for backside black only printing YMCKO The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Overlay O YMCKOK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O and Black K used for backside black only printing Persona C25 Card Printer User Guide Rev 4 0 175 RESTRICTED USE ONLY Index A AC Alternating Current 154 Accepted Card Sizes 10 Accepted Card Thickness 11 Accepted Card Width 10 Access Card 154 Access Card Slot 14 Accessories Program Group 31 45 Adhesion 154 Adjusting the Im
60. and brightness ANSI American The United States Representative to ISO providing National Standards standardization for U S Manufactures prior or in addition to Institute acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer ASCII American A standard for processing information in computer processors Standard Code for An 8 bit character set of 255 decimal numbers each assigned to Information numbers letters punctuation and special characters Interchange AT Refers to an IBM standard in early computing with regard to the chipset and function of the Parallel Port set up in the BIOS B Black Black Dye Sublimation panels are distinguished from the black panel using resin by the use of B for dye sublimation black K denotes resin black Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 155 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequential
61. aning Card is properly inserted into the Card Hopper hold down the On Cancel button and push the Cleaning Card into the Printer until the second gray feed Roller grabs and begins feeding the card 6 a Continue to hold down the On Cancel button until the Cleaning Card has fed completely through the Printer b Repeat this cleaning procedure as needed c After the cleaning procedure is finished re install media close the Printer s Top Cover and turn the Printer power OFF and ON to reset the Printer 7 Be sure to use either clear tape or masking tape Note If the cleaning kit is not available adhesive tape is also an effective method for removing lint and debris from the Rollers A Caution Do not use duct or strapping tape These adhesives leave a gummy residue behind 8 a Open the lid and use the Pause Resume and On Cancel buttons to rotate the main feed Rollers while applying the tape b Alternatively use 99 pure alcohol wipe Do not use these wipes for every cleaning because this could eventually deplete the tact from the Roller s rubber Warning Do not use alcohol to clean the Cleaning Roller Assembly Persona C25 Card Printer User Guide Rev 4 0 134 RESTRICTED USE ONLY FARGO Electronics Inc Cleaning the Drive Rollers Clean the Printer s Drive Rollers during every ribbon change or after every 250 prints Note This helps to prevent jams and maintain uninterrupted service Perf
62. aphical or mathematical constructs represented by a series of dots or an assembly of curves and lines A microchip with configurable logic circuits installed that is programmed to act as the Printer s central processor Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 micro inches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dye sublimation printing Graphical Device Interface GDI A Windows standard for protocol between Drivers and applications and the Windows interface An application uses a Driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size
63. ard Printer User Guide Rev 4 0 43 RESTRICTED USE ONLY FARGO Electronics Inc Encoding Errors Resolving the Mag Verify error message Symptoms A Mag Verify error is displayed on the LCD when attempting to encode Step Procedure 1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down and towards the back of the Printer 2 Verify the Driver settings if cards are loaded properly Note Properly loaded cards will be oriented with the mag stripe facing down and toward the back of the Printer See the Magnetic Track options tab in the Persona C25 Card Printer Driver Magnetic Offset Adjustment Resolving the Printer cannot read Encoded Data problem Step 1 Procedure Verify that the cards are loaded properly with the Magnetic Stripe facing down and towards the back of the Printer Verify that the card is encoded with magnetic data by using a Magnetic Imager or Developer Solution Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a Go to the File menu and select Page Setup b Click on the Printer button and select the Persona C25 Card Printer c Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins d Open the program and type 1 JULIEANDERSON 1234567890 then go to File on the menu bar and select Print Note The Printer
64. ata Communications Port Note The Printer s Parallel Interface Connector is a standard 36 pin Amp type with two metal wire retaining clips It mates with a standard PC to Printer parallel cable A Caution For best results keep the Interface Cable to less than six 6 feet Reviewing the Pin Assignments WIRE DIAGRAM 19 PIN 1 25 13 14 PIN1 Persona C25 Card Printer User Guide Rev 4 0 59 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Centronics Parallel Pin Assignments reve Som breton poer lef ef LOW pulse greater than 1 us 1 In causes the printer to read one byte of data E e e ms e pes o E o om e er E 10 Acknlg A LOW pulse is sent by the printer Out to indicate that a byte of data has been accepted and that it is ready for more data 11 Busy Out A HIGH logic level is sent to the printer to indicate to the host that it cannot receive data due to data entry error status or a full buffer ce a a Pe seme Co oms Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 60 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Centronics Parallel Pin Assignments continued C ooa oren oeenn Reset Input Clean Not Used Error Out Low printer error High OK 33 to 36 Not Used Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Printer Timing Diagram The ti
65. be performed approximately every 250 prints or as needed depending on the cleanliness of your card stock and the environment in which the Printer is located This procedure should also be performed if you notice a streak on the card where color was not transferred A Caution Never use a sharp tool or a metal object of any kind to clean the Printhead Remove watches rings bracelets and other jewelry before touching any internal components of the Printer FARGO Electronics Inc Step Procedure 1 Open the Printer s Print Top Cover Note Manually roll up any dust and or other particles laying on the surface of the ribbon into a take up roll Dust may settle on the top surface of the ribbon and cause print quality problems 2 Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe back and forth across the surface of the Printhead OR Use a soft lint free cloth slightly moistened with isopropyl alcohol to wipe dust and other accumulated particles off the surface of the printhead A Caution If using a cloth be extremely careful not to use too much alcohol It must not be allowed to drip into the Printer 3 Once the Printhead is completely dry close the Printer If a streak persists repeat this process Persona C25 Card Printer User Guide Rev 4 0 131 RESTRICTED USE ONLY FARGO Electronics Inc Cleaning the Printer s Exterior The Printer has a durable casing that should
66. cally from the Software Installation CD Note To do so close down all other programs and insert the Software Installation CD into your computer s CD drive e The CD will automatically open and prompt you to click on the photo of your specific printer model to begin installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the 32 Bit Print Spooler icon will appear in the Start gt Programs gt Fargo folder Note Occasionally new 32 Bit Print Spooler versions are released which have new or updated features Before installing updated 32 Bit Print Spooler versions always uninstall the existing print spooler version from your system e Todo this simply select 32 Bit Print Spooler from the list of programs in the Add Remove Programs Properties window and click on the Add Remove button e To print with the 32 Bit Print Spooler you must select the Use 32 Bit Spooler option from within the printer driver setup window as described in Part D of this section Note When this option is selected the print spooler will automatically open and close with the start and finish of each print job You can also manually open the 32 Bit Print Spooler simply by selecting its icon from the Start gt Programs gt Fargo folder Persona C25 Card Printe
67. consecutive color panels e The panels are grouped in a repeating series of these three process colors along the entire length of the print ribbon yellow magenta and cyan YMC e The Printer always prints the yellow panel first the magenta panel second and the cyan panel third e As the print ribbon passes beneath the Printhead thermal elements within the Printhead heat the dyes on the ribbon Note When these dyes are heated the dyes vaporize and diffuse into the surface of the card A separate pass is made for each of the three color panels on the ribbon By combining the colors of each panel and by varying the heat used to transfer these colors it is possible to print up to 16 7 million different shades of color Note This blends one color smoothly into the next producing photo quality images with no dot pattern Resin Thermal Transfer Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes that can be read by both infrared and visible light bar code scanners Like dye sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only print ribbon or the resin black K panel of a full color print ribbon The difference however is that solid dots of resin based ink are transferred and fused to the surface of the card to produce durable saturated printing Persona C25 Card Printer User Guide Rev 4 0
68. device interference 31 F FARGO Technical Support 153 FARGO Technical Support via the Web 153 feed card into encoder 44 45 Field Separator FS 117 Film 160 Firmware 160 Flash Memory 161 Flipper Clutch 37 Flipper Jam 23 Flipper Jam error 39 Flipper Table 37 39 Flipping Card 23 Font 161 formatting magnetic string 45 FPGA Field Programmable Gate Array 161 front control panel 40 Full bleed 161 Full Color YMCBO 19 full color ID format 100 102 full color print ribbon installed 129 Full Color YMC K print ribbon types 93 Functional Specifications 12 G Gamma 161 Glossy Matte 161 Glossy PVC 161 Graphical Device Interface GDI 161 Gray Scale 161 gummy residue 134 Halftoning 161 hard disk space 30 Hard Drive 162 hard drive space adequate or inadequate 33 Hardware 162 HDP High Definition Printing 162 Head 162 Head down Failed 23 Headlift error message 40 Headlift Motor 40 Head up Failed 24 Heat Seal 162 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc Heat sink 162 HiCo High Coercivity 162 high coercivity 107 high resolution 24 bit color images 56 Horizontal adjustment 127 HTML HyperText Markup Language 162 HTTP HyperText Transfer Protocol 162 Humidity 11 IBM PC 30 IC Integrated Circuit 162 icon for printed card 81 ID Identification 162 IEEE 1284 Institute of Electrical and Electro
69. ding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode 150 Encoding Magnetic Track Options Track 1 shift Data to Left Mo verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate Persona C25 Card Printer User Guide Rev 4 0 114 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Verify Magnetic Encoding option Use this option to verify the encoding settings Step Procedure 1 Select this option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note This option is selecTable for both ISO and JIS II encoding modes e If this option is selected any verify errors will cause the Printer to signal an error condition e If this option is not selected the verify pass will not be executed C25 Card Printer Advanced Options l 2j x Print Back Side Only No Print Edge to Edge No Rotate 180 Degrees No Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode 150 Encoding Magnetic Track Options Track 1 Shift Data to Left No Enable Multi Language Extensions Windows XP No mverify Magnetic Encoding Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate
70. ds allow access and Tracking utilizing contactless technology usually by communicating through a built in antenna Prox Card Encoder The FARGO prox card encoder uses an HID ProxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage device for digital information to be held temporarily to facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Reboot Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semi solid material Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 169 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Resolution The number of individual pixels in a graphic taken ove
71. e card where you intend to print Oil or dirt from your hands can impair print quality 2 Open the Card Hopper Door located on the right hand side of the printer is exterior by grasping the top of the door and pulling down Allow the door to swing completely open Card Input Guides Card Input Tray Card Hopper Door Persona C25 Card Printer User Guide Rev 4 0 144 RESTRICTED USE ONLY FARGO Electronics Inc Loading Cards into the Printer continued Step Procedure 3 Insert the stack of cards into the printer by depressing the spring loaded Card Input Tray and placing the cards between the Card Input Guides Always load cards with the top or primary print side facing up e f inserting cards with a magnetic stripe be sure that the magnetic stripe is positioned downward and that the stripe is oriented toward the rear of the printer e f inserting smart cards or cards with a prepunched slot be sure the smart card chip is positioned upward and that the chip or slotted end of the card is inserted first Once the cards have been inserted remove the top card and throw it away if you suspect it has been contaminated with oil from your fingertips Close the Card Hopper Door The cards will automatically feed off the top of the stack Note The printer s 100 card capacity is figured using a standard CR 80 3 375iL x 2 125iW x 0307 85 6mmL x 54 0mmW x 75mm card size Please be aware of thi
72. e the start sentinel of the data string is positioned from the right edge of the card 0 293 inches 0 020 tolerance Note 1 The RP7 potentiometer has been originally set by the factory for those Printers equipped with a magnetic encoder Note If the card Sensor or the magnetic head is replaced the RP7 potentiometer may require calibration Note 2 From within the software Driver for the Printer there is a Shift Data Left check box within the Magnetics option Note This is not the same adjustment provided by the RP7 potentiometer it is an option used to shift to the data left side of the card for use in insertion card readers Step Procedure 1 Turn the RP7 potentiometer counter clockwise So more of the trailing edge of the card is fed past the card Sensor in order to decrease the distance from the start sentinel to the right edge of the card A Caution By turning the RP7 counter clockwise too much it will cause the card to overshoot the feed Roller allowing the card to fall through the Printer 2 Turn the RP7 potentiometer clockwise to a allow less of the trailing edge of the card to feed past the card Sensor and b increase the distance between the start sentinel and the right edge of the card Persona C25 Card Printer User Guide Rev 4 0 73 RESTRICTED USE ONLY Reviewing the Encoding Module Display A Encoding Module Persona C25 Card Printer User Guide Rev 4 0 FARGO Elec
73. ectronics Inc Installing the Printer Driver From the Software Installation CD To install the printer driver close down all other programs and insert the Software Installation CD into your computer s CD drive The CD will automatically open and prompt you to click on the photo of your specific printer model to begin installation e If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD e Follow the on screen instructions to complete installation Once installed the icon for your specific printer model will appear in the Printers folder The Online User s Guide will also automatically install along with the printer driver e Anicon for this will appear in the Start gt Programs gt Fargo folder Select the Online User Guide icon to open the Online User s Guide any time you have a question about operating your printer Installing Printer Driver Updates Occasionally new printer driver versions are released which have new or updated features Before installing an updated printer driver version always delete the existing printer driver version from your system To do this select Start Programs and point to the Card Printer folder Then select the Uninstall Printer Driver icon for your specific printer model Once the existing printer driver is deleted the updated version can be installed The best way to get printer driv
74. er User Guide Rev 4 0 87 RESTRICTED USE ONLY FARGO Electronics Inc Using the Picture Controls Use the Custom Settings option under Picture Controls to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Balance Magenta Balance and Cyan Balance Note In most cases the default settings of these options will suffice C25 Card Printer Advanced Options 3 x 225 Card Printer Advanced Document Settings lg Paper Qukput ae Paper Size Std CR 80 54x 85 6 mm Copy Count 1 Copy E fin Graphic 2 Resolution Normal E fly Document Options Ribbon Type YMEKO Full Colori Resin BlackOverlay Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity YMB 0 Resin Heat fe 20 So Dither Mode Optimized For Graphics Persona C25 Card Printer User Guide Rev 4 0 88 RESTRICTED USE ONLY FARGO Electronics Inc Controlling the Dye Sub Intensity YMCB Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box or by clicking on the left and right arrows C25 Card Printer Advanced Options x 6 C25 Card Printer Advanced Document Settings aly Paper Oukput Paper Size Std CR 80 54 x 65 6 mm Copy Count 1 Copy 2 iu graphic Resolution Normal ee y Document Options Ribbon Type MEKO Ful
75. er updates is to download them from your reseller s or the printer manufacturer s website See the procedures to download and install updated printer drivers Persona C25 Card Printer User Guide Rev 4 0 149 RESTRICTED USE ONLY FARGO Electronics Inc Downloading The downloadable printer driver files have names ending in exe and are selfextracting PKZip archives A PKZip archive is a package containing one or more files that has been Zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself e To download the latest printer driver version click on the printer driver s highlighted exe file name on the web site You will then be prompted to Save this program to disk e Click OK then choose the folder in which you would like to save the printer driver file You may wish to save it in an empty folder to prevent mingling its files with others already on your computer e Once the file has completely downloaded to your computer unzip the contents of the file by simply double clicking on it Note The archive will unzip itself revealing its contents as a new list of files within the folder Installing Step Procedure 1 Click the Start button point to Settings and select Printers 2 Double click on the Add Printer icon 3 Follow the on screen instructions to begin installation Note When prom
76. event equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Table of Contents How to use the guide Safety Messages review carefully Section 1 Specifications Regulatory Compliances Agency Listings Technical Specifications Functional Specifications Printer Components Top Cover to Power Port Printer Components Centronics Type Parallel Interface Printer Components Print Ribbons Printer Components Resin Only Print Ribbons Printer Components Dye Sublimation Only Print Ribbons Printer Components Dye Sublimation Resin Ribbons Printer Components Blank Cards Section 2 General Troubleshooting Safety Messages review carefully LCD and SmartGuard Messages Reviewing the Top Line LCD Messages Reviewing the Bottom Line LCD Error Status Messages Communications Errors Resolving the Communication Errors Card Feeding Errors Resolving the Card Feeding Errors Resolving the Flipper Jam error message Card Jam Errors Resolving the Card Jam Print Error Message Resolving the Card Jam Mag Error Smart Error Message Resolving the Card Jam Flip Error Message Print Process Errors Resolving the Headlift error message Ribbon Errors Resolving the Skipping Ribbon Panel problem Resolving the Wrong Ribbon error being displayed incorrectly
77. every 250 prints or as needed depending on the cleanliness of the card stock and the environment in which the Printer is located b Clean if the Rollers appear dirty or if the cards start showing speckles or debris on the printed surface c Refer to Steps 2 to 5 in this procedure to clean all these Rollers through a single easy process 2 a Open the Printer s Top Cover and remove all card print ribbon from the Printer b Leave the Printer power ON and the Top Cover open throughout this procedure Note The Card Cleaning Cartridge can also remain within the Printer during this cleaning process 3 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper Continued on the next page Card Feed Rollers oo GIJ Persona C25 Card Printer User Guide Rev 4 0 133 RESTRICTED USE ONLY FARGO Electronics Inc Cleaning the Card Feed Rollers continued Step Procedure 4 a Insert the Cleaning Card into the Card Hopper above the Card Input Tray as normally done with any other type of card b Be sure however that the shortest non adhesive end of the Cleaning Card enters the Printer first and that the sticky side is facing UPWARD A Caution If the card is inserted with the sticky side facing downward it will stick to the Card Input Tray and will not feed 5 Once the Cle
78. evice for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature Thin Film A 0 25 mil thick resin material that enhances card security and Overlaminate durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Through hole Timeout A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The FARGO brand of card stock recommended for use in FARGO Printers with the necessary glossy surface and composed of PVC UltraCard IlI The FARGO brand of card stock recommended for use in Persona C25 Card Printer User Guide Rev 4 0 FARGO Printers that laminate with the necessary glossy surface and compo
79. fety purposes Danger A Caution A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Persona C25 Ribbon and Cards from the printer before making any repairs unless otherwise specified To pr
80. ft with a rubber cylinder installed at the shaft midpoint for moving cards Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 170 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition RS 232 An interface standard established in 1969 by the Electronic Industries Association regarding the connecting of computer peripherals Saturation A measure of the degree of color from gray with the same brightness Self test A pre determined print file used to confirm Printer operation typically sent from the Driver or stored in the Printer s memory Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Serial The transfer of data one bit at a time and in sequential order communications using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line An array of memory chips attached to a printed circuit board that Memory Module installs in a slot on the main board Simplex Single sided printing SmartGuard An application from FARGO Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a
81. g In the Driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle A peripheral that attaches to a port to act as a key for an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic Random Access Memory A microchip based volatile memory storage device The Printer uses this to buffer a print job transferred from the PC until the Printer contRoller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Duplex Printing Printing on the front and the back of the card Persona C25 Card Printer User Guide Rev 4 0
82. gh quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C25 Card Printer User Guide Rev 4 0 22 RESTRICTED USE ONLY LCD and SmartGuard Messages The LCD display shows the current status of the Printer Refer to the cause and solution Tables in this section for all possible LCD messages Note These Tables display the LCD messages in alphabetical order If the LCD message is communicating an error or requires an action these Tables will also offer a solution to what should be done Reviewing the Top Line LCD Messages FARGO Electronics Inc Encoding Module beneath the Flipper Table Message Cause Solution Card Jam Flip Acard is jammed in the Flipper Table See the Resolving the Card area of the Printer Jam Flip Error Message procedure on page 39 Card Jam Mag Acard is jammed in the Magnetic See the Resolving the Card Jam Mag Error Smart Error Message procedure on page 39 Card Jam Print A card is jammed somewhere along the printing path under the Printer s top right cover See the Resolving the Card Jam Print Error Message procedure on page 38 Card
83. ging or ina clean dust free container Do not print onto cards that have been dropped or soiled Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty Type Description Card Size The Standard CR 80 card size is 2 125 inches 54mm x 3 375 inches 85 6mm The Oversize card size is Card The Printer will print onto any card with a clean level and polished PVC Design surface Although the Printer is equipped with card cleaning Rollers it is very important to always print onto cards specifically designed for direct to card dye sublimation printing Card Suitable cards must have a polished PVC surface free of fingerprints dust or Surface any other types of embedded contaminants In addition cards must have a completely smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer Persona C25 Card Printer User Guide Rev 4 0 2 RESTRICTED USE ONLY FARGO Electronics Inc Section 2 General Troubleshooting The purpose of this section is to provide the User with specific procedures relating to the LCD SmartGuard Messages Communication Errors Card Feeding Errors Print Process Errors Card Jam Errors
84. h Off Resin provides 1 000 prints A scratch off resin ribbon is available for printing over areas of a pre printed card in order to hide specific information such as a personal identification number Persona C25 Card Printer User Guide Rev 4 0 18 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Dye Sublimation Only Print Ribbons A dye sublimation only print ribbon is available in a monochrome version This ribbon consists of dye sublimation ribbon panels which alternate with a clear protective overlay O panel Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade IX Caution All color or monochrome dye sublimation images must have the ribbon s clear overlay panel applied to them If a protective layer is not applied the card s dye sublimation image will quickly begin to wear or fade Cards printed solely with monochrome resin text bar codes or images do not require any type of protective overlay e To apply the ribbon s clear overlay panel select the Printer Driver s Overlay Print Area tab Note By default the Printer Driver is setup to automatically apply the overlay panel for a selected a ribbon type that provides an overlay O panel Note The Printer requires specialized print ribbons in order to function properly Type Description Dye This ribbon provides a dye sublimation black panel B along with an Sublimation ove
85. h the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler Print Server Persona C25 Card Printer User Guide Rev 4 0 A device used to connect and control a Printer on a network Continued on the next page 168 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Printhead The device on a Printer that produces the image on the media PVC Abbreviation for polyvinyl chloride often called vinyl PVC is the component of the 0 002 thick clear dye receptive film on the surface of the identification card and is the primary component of the identification card cores Queue A sequence of files or sets of data awaiting transmission or processing Proximity Prox Card Proximity car
86. haracter Parity 111 Character Size option 110 Cleaning Card 34 Cleaning Inside Printer 48 Cleaning Pad 137 cleaning procedure 134 cleaning process 133 Cleaning Roller 156 Cleaning Roller Assembly 134 138 Cleaning the Cleaning Rollers 47 48 135 Cleaning the Drive Rollers 135 cleaning the encoder 138 Cleaning the Magnetic Encoder 138 Cleaning the Platen Roller 47 48 137 Cleaning the Printhead 47 176 RESTRICTED USE ONLY Clear Protective Overlay Panel 17 Clearing Jam 28 Coercivity 156 Coercivity option 105 Color matching 156 Color Matching 83 84 Color Matching options 86 Color Matching software 86 Colored Resin 18 Colors 10 Colors misregistered 30 Communication Errors 30 33 Compressed air 156 contaminants 132 Contrast 156 Contrast Gamma printed image 88 Control panel 156 correct Printer installation 30 Cover Release Buttons 13 CR 100 157 CR 79 157 CR 80 157 CR 90 157 CSA 9 Cursor 157 customized ID software applications 117 D Darkness 157 data handshake lines 62 data cable 30 Data transmission failure 30 DB 9 157 DC Direct Current 157 DC Motor 157 Default 157 default ISO Standard selections 108 111 Defrag 157 Delete Key Data RESUME Delete 28 developer solution 44 Device Manager tab 31 Device options tab 83 DIP switches Dual In line Package Switches 157 Direct to Card DTC Printing 158 Disable Printing op
87. he feed Rollers backward This is helpful when cleaning the Printer or if clearing jammed media Access Card Slot This is the slot in which a SmartGuard Access Card is inserted when using the Printer s included SmartGuard Security Feature Note This unique option prevents the Printer from operating unless a custom access Card is inserted It also allows the User to print custom SmartShield Security Images which glow under ultraviolet light Card Input Hopper Load blank cards into this Hopper Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 14 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Top Cover to Power Port continued Component Description Card Output Stores printed cards up to 100 30 mil cards Hopper E card Docking Provided only if the Printer includes an optional E card Docking Station Port For Station This is necessary for support of third party smart card Smart Card encoding features Support Parallel Interface Connects to a Windows PC with a parallel cable Port Power Port Connects to the included power LCD Display On LED Light Ready LED Light Top Cover Cover Release Button On Cancel Button Card Hopper Pause Resume Door Button Persona C25 Card Printer User Guide Rev 4 0 15 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Centronics Type Parallel Interface The Card Pri
88. he SmartGuard User s Guide for more information Delete Key Data RESUME Delete Appears when deleting a SmartGuard Access Card Appears only when using the SmartGuard Security Feature See the SmartGuard User s Guide for more information Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 28 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the BOTH Line LCD Error Status Messages continued Message Cause Solution Insert New Key RESUME Duplicate Appears when trying to duplicate a SmartGuard Access Card Appears only when using the SmartGuard Security Feature See the SmartGuard User s Guide for more information Invalid Shield Send New Shield Appears if the SmartShield data on the SmartGuard Access Card has somehow become corrupt Appears only when using the SmartGuard Security Feature See the SmartGuard User s Guide for more information Persona C25 Card Printer User Guide Rev 4 0 29 RESTRICTED USE ONLY FARGO Electronics Inc Communications Errors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed paper out error Step Procedure 1 Confirm that the system meets the minimum requirements as shown here IBM PC or compatible Windows 95 98 ME NT 2000 XP Pentium class 133 M
89. http Awww fargo com 2 Reduce the Dye Sub Intensity setting within the Picture Control tab of the Printer Driver to control the overall darkness and lightness of the printed image Mike Berman Student 3957105 pory Sesi Persona C25 Card Printer User Guide Rev 4 0 50 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the excessive Resin Printing problem Symptom Black resin text and barcodes appear smeared or too thick Step Procedure 1 Reduce the Resin Heat setting within the Picture Control tab of the Printer Driver 2 Reduce the Dye Sub Intensity setting within the Picture Control tab of the Printer Driver to control the overall darkness and lightness of the printed image Persona C25 Card Printer User Guide Rev 4 0 Text LL 51 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incomplete Resin Printing problem Symptom Black resin text and barcodes appear faded or too light Step Procedure 1 Increase the Resin Heat setting within the Picture Control tab of the Printer Driver Increase the Dye Sub Intensity setting within the Picture Control tab of the Printer Driver to control the overall darkness and lightness of the printed image Text MM Persona C25 Card Printer User Guide Rev 4 0 52 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Image Placement problem Symptom Printi
90. ibration procedure has been conducted or c after a part has been replaced to check for proper operation of the Printer Review the self test print below Step Procedure 1 A Caution If power is ON disconnect the power cable from the Printer s rear panel Verify that a full color ribbon is installed and that cards are properly loaded 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 a Once the On LED illuminates release the button e The Flipper Table will re align itself then the Printer will print a 3 color process gray scale on the front flip the card and print the monochrome black panel on the back The overlay pass is not printed during the self test e The card will be ejected with the backside face up b Reverse the card to look at the front side and examine the gray scale pattern with the green bar at the top above the EPROM version number and a red bar at the bottom of the card Reviewing the Standard Self Test Print Persona C25 Card Printer User Guide Rev 4 0 57 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the 15 Shade Self Test Reviewing the Standard Self test Persona C25 Card Printer User Guide Rev 4 0 58 RESTRICTED USE ONLY FARGO Electronics Inc Interfacing Information The Printer is equipped with a standard 8 bit Centronics type Parallel D
91. inter Note It may be possible to have Driver settings that are different from those found in the Printer control panel through your software Check any page setup functions in your software to ensure that the Ribbon type matches Persona C25 Card Printer User Guide Rev 4 0 41 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly continued Step Procedure 2 Determine if the Ribbon ID Sensor 820593 is working properly a Unplug the Printer b On the back of DIP switches in the corner of the main board flip switches 3 and 4 c With the top covers closed apply power to the Printer while holding down the Pause Resume button d Once the LCD screen displays RUNNING SELF TEST 12 release the Pause Resume button e Open up the top Print cover f Slowly rotate the supply side of the ribbon e As the spool is rolling the Printer should emit a beep every time a metal pin from the ribbon ID core passes the Sensor g Replace the Ribbon ID Sensor e Ifthe Printer responds by emitting no beeps OR e If one long set of beeps is emitted regardless of the ribbons position Resolving the Ribbon Low error message Symptoms The Printer beeps just before each ribbon panel is printed Step Procedure 1 Determine if the ribbon is running low Note This indicates the print ribbon is running low and that it will soon run o
92. is required to take whatever steps are necessary to correct the interference UL The Card Printer is listed under UL 1950 INFORMATION TECHNOLOGY EQUIPMENT file number E145118 File Number E145118 Volume 1 Section 15 CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number LR 88198 TUV GS The Card Printer has been tested and complies with IEC950 and bears the TUV GS mark License Number S9674046 ITS EMC The Printer has been tested and complies with CISPR 22 13 and EN55022 standards for EMI emissions and have been tested and comply with IEC801 2 3 4 standards for susceptibility Class B Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer License Number V9674047 Persona C25 Card Printer User Guide Rev 4 0 9 RESTRICTED USE ONLY FARGO Electronics Inc Agency Listings Term Description Safety UL 1950 CSA C2 2 No 950 95 and TUV GS IEC 950 Standards Emissions FCC Class B CRC c1374 Class B and TUV EMC IEC 801 2 3 4 Standards CISPR 22 Class B CE and BCIQ Class A Taiwan Technical Specifications Term Description Printing Method Dye Sublimation Resin Thermal Printer Printing 300 x 300 dpi 11
93. l once it is determined that the cause of the interference is not the Switch Box or peripheral Alternative Add a second Parallel Port into the computer if a second Printer is required Determine the problem with printing from the application a Print a self test from the Printer as described in the Running the Standard Self Test Print procedure on page 57 to ensure that the Printer itself is functioning properly Print the Windows test page that is located in the General tab of the Driver Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group See the next page e Open the program and type This is a Test e Select File gt Print on the Menu Bar Determine if the Parallel Port mode is set correctly or incorrectly a Ensure that the Parallel Port is set to the Enhanced Communication Port ECP mode Note The port mode can be determined by checking the Device Manager tab in the system control panel If the port mode is not set to ECP it will need to be changed in the computers BIOS Note Refer to the appropriate computer guide for instructions on how to change the Parallel Port mode Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 31 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued See the previous procedure sal File Edit View Insert Format Help ose
94. l Color Resin Black Overlay Color Matching Algebraic Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma 0 Algebraic Yellow Balance 32 e Heat TE 0 Yo Dither Mode Optimized For Graphics Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Controlling the Resin Heat Step Procedure 1 Control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon by adjusting the Resin Heat Note 1 This control can be helpful for fine tuning the saturation of resin text and bar codes Adjust the Resin Heat K setting as needed as shown below Note 2 This option only effects objects printed with a resin only print ribbon or those objects printed on the back side of a card with the resin black panel of a YMCKO YMCKOK or YMCKK print ribbon Note 3 Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon adjust the Resin Heat slide C25 Card Printer Advanced Options 2 x g C25 Card Printer Advanced Document Settings L4g Paper Output Paper Size Std CR 80 54 x 85 6 mm Copy Count 1 Copy in Graphic Resolution Normal ile Document Options Ribbon Type MCKO Full Color Resin Black Overlay
95. l chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of Magnetic Encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating The instructions installed on the computer hard drive that run the System computer s operations and applications The Driver used for any given OS will differ from other platforms The correct version Driver must be loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards Overlay A resin like sub
96. le memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Film A thin flexible transparent sheet used to carry dye impregnated material or resin to be transferred to the card Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Some models require a chip change for updates some firmware can be changed by reprogramming from the PC Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 161 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font FPGA Field Programmable Gate Array A character set similar in style and form Fonts can be gr
97. ll eject the card from the Printer 3 Press the On Cancel button twice to reset the Printer Persona C25 Card Printer User Guide Rev 4 0 139 RESTRICTED USE ONLY FARGO Electronics Inc Section 5 Printer Setup Choosing a good location Place the unit in a location with adequate air circulation to prevent internal heat build up Step Procedure 1 Use the dimensions specified in Section 9 as a guideline for the minimum clearances to the unit NOTE Allow for adequate clearance above the unit to accommodate the height of the unit with its cover open 2 Do not install unit a near heat sources such as radiators or air ducts or b ina place subject to direct sun light excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may not be optimum Leave the unit turned OFF in a warm dry room for several hours before using This will allow the moisture to evaporate Unpacking and Packing the Printer Unpacking the Persona C25 Card Printer The purpose of this section to provide the User with a specific unpacking procedure for the Persona C25 Card Printer Step Procedure 1 While unpacking your printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied acce
98. lor hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the color balance and provides output with the desired color automates this process Compressed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris Contrast The degree of difference in luminance of two areas Control panel Persona C25 Card Printer User Guide Rev 4 0 The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Continued on the next page 157 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2 375 X 3 625 0 002 W 0 005 L or 60 325 X 92 075 mm CR 100 A card dimension standard of 2 625 X 3 875 0 002 W 0 005 L or 66 675 X 98 425 mm Cursor The marker in the LCD Display Window that indicates the active selection Darkness A reference to color saturation DB 9 A 9 pin D shaped connector typically used in serial port interfaces DC Motor
99. ly Battery Back up A power supply that can keep AC electronic equipment running for a short time when power is interrupted allowing enough time for the user to save data and close the machine properly Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles Input Output System communication between the PC mainboard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit board a hard Mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing anda diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and
100. ming diagram below illustrates the data and handshake lines during the transfer of one data byte to the Computer Data 0 Data 7 DATA VALID e o o Strobe F a Tdsu 4 Tstr Lan t _ __ gt Busy tL f i Tbp Tack gt at Acknig Persona C25 Card Printer User Guide Rev 4 0 62 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Printer Timing Interval Description Minimum Typical Value Value Tdsu Data setup time 0 5 us Data strobe width Acknig pulse width Busy delay time from data strobe Persona C25 Card Printer User Guide Rev 4 0 63 RESTRICTED USE ONLY FARGO Electronics Inc Section 3 Printer Adjustments This Section covers the replacement of key components of the Card Printer Be sure to reverse the disassembly steps to reassemble the Card Printer Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perfo
101. n controls See the Selecting the Print Edge to Edge checkbox procedure on page 96 Fargo Electronics DARKNESS Rp7 OFFSETPRN Rp Rol OFFSETMAG RP3 OFFSET LAM PN XXXXXX Rev X Oo O0 o0 A Tp5 oe KOR 4 Persona C25 Card Printer User Guide Rev 4 0 68 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the RP3 to center print the Card Step Procedure 1 Adjust the RP3 counter clockwise to center the print onto the card Note The narrow green bar at the leading edge of the card See Display A 2 Ensure that the width of the green and red bars at the leading and trailing edges of the card is equal to each other for centered print See Display B Here is Display A v1 0 1 Here is Display B lt a gt Persona C25 Card Printer User Guide Rev 4 0 69 RESTRICTED USE ONLY FARGO Electronics Inc Magnetic Intensity Adjustment magnetic encoding installed The Persona C25 Card Printer has magnetic encoding installed as a factory option When originally ordering a Persona C25 Card Printer from the factory be sure to specify the Printer with or without a magnetic encoder Note If the Printer was manufactured without the encoding module hardware installed the magnetic head cannot be added later e The intensity of the magnetic encoding head can be automatically set to either high or low coercivity from the Printers software driver e Asa factory installed
102. n in between the empty Ribbon Drive Hubs and lift the Cleaning Roller Assembly straight up and out of the Printer Note It may help to push in the spring loaded Ribbon Drive Hub when removing or inserting the Cleaning Roller Assembly 5 Once the Cleaning Roller Assembly is removed clean the Rollers using one of the adhesive backed Cleaning Cards from the Printer Cleaning Kit e With the card s adhesive backing paper removed slide the card in between the two Rollers until all dust particles are removed from both Rollers e f you do not have a Cleaning Card use a piece of standard clear adhesive tape e Use the stick side of the tape to life dust from the Rollers 6 Once all dust is removed from the Rollers place the Roller Assembly back into the Printer replace the Ribbon and close the Printer s cover Supply Ribbon Drive Hubs Take up Ribbon Drive Hubs Ribbon Sensor Persona C25 Card Printer User Guide Rev 4 0 136 RESTRICTED USE ONLY FARGO Electronics Inc Persona C25 Card Printer User Guide Rev 4 0 137 RESTRICTED USE ONLY FARGO Electronics Inc Cleaning the Platen Rollers Clean the Printer s Platen Roller approximately every 1 500 prints or as needed depending on the cleanliness of the card stock and the environment in which the Printer is located Step Procedure 1 Clean if the Roller appears dirty or if the cards start showing speckles or debris
103. na C25 Card Printer Icon and select properties e f using Windows NT 4 0 right click on the Persona C25 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the Persona C25 Card Printer and select Printing Preferences Click on the Calibrate tab in the Persona C25 Card Printer Driver Click on the Sensors button Remove the Ribbon and close the top cover o 20 Click on the Send button for a Ribbon Sensor Calibration e The Printer should beep twice and the LCD should display Sensor Calibrate Persona C25 Card Printer User Guide Rev 4 0 40 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly Symptom A Wrong Ribbon Error is displayed on the LCD even though the correct ribbon is installed in the Printer Step Procedure 1 Determine if the ribbon type option is set correctly a From the Computer Open the Printer control panel e f using Windows 95 98 ME right click on the Persona C25 Card Printer Icon and select properties e If using Windows NT 4 0 right click on the Persona C25 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the Persona C25 Card Printer and select Printing Preferences b Click on the Device options tab in the Persona C25 Card Printer Driver c Ensure that the Ribbon Type setting that is listed matches the ribbon that is installed in the Pr
104. nce of characters that form a line of data Surface mount Surge Protector A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the Parallel Port simultaneously yet using the selector switch to designate the active port TAG Thermal Acceptance Composite cards Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distortion resistance Ultra Ill cards Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 172 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Thermistor An electronic resistor on the printhead with a resistance value that varies in proportion to the heat to which it is exposed Thermocouple A d
105. netic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option Reviewing ISO Track Locations Sending Track Information Entering Track Information Reviewing Tracks 1 2 and 3 in Table format Reviewing the Track Data Note Reviewing the ASCII Code and Character Table Selecting the Custom Non Printable Area Using the Non Printable Area Setup window Selecting the Smart Encode Mode option Selecting the Disable Printing option Selecting the Buffer Single Card option Selecting the Calibration window Using the Image Placement controls Using the Sensor Calibration Selecting the Self Test button Section 4 Cleaning Safety Messages review carefully Cleaning the Printhead Cleaning the Printer s Exterior Cleaning the Printer s Interior Cleaning the Card Feed Rollers Cleaning the Drive Rollers Maintaining the Cleaning Rollers Cleaning the Platen Rollers Cleaning the Magnetic Encoder Section 5 Printer Setup Choosing a good location About Moisture Condensation Unpacking and Packing the Printer Unpacking the Persona C25 Card Printer Packing the Persona C25 Card Printer Applying Power Loading Cards int
106. ng is cut off or is not centered on the card or a white border appears Step Procedure 1 Determine if the Image Placement option within the Calibrate tab is set correctly a From the Computer open the Printer control panel e f using Windows 95 98 ME right click on the Persona C25 Card Printer Icon and select properties e If using Windows NT 4 0 right click on the Persona C25 Card Printer and select Document Defaults e If using Windows 2000 XP right click on the Persona C25 Card Printer and select Printing Preferences b Click on the Calibrate tab in the Persona C25 Card Printer Driver c Adjust the Vertical and or Horizontal Image Placement settings based on where the white border is on the card 2 Adjust the Image Placement a Disconnect power from the Printer b Remove the Rear Cover c Adjust the Potentiometer labeled RP3 one quarter turn clockwise d Run a self test by holding down the Pause Resume Button while reapplying power e Once printed the green and red bars on the self test card should be of equal length If they are not a further adjustment may be needed Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 53 RESTRICTED USE ONLY Resolving the Image Placement problem continued FARGO Electronics Inc Symptom Printing is cut off or is not centered on the card or a white border appears Step Procedure 3 The Card G
107. nics Engineers 1284 163 I EEE 1284 compliant cable 30 Image 163 Image Placement problem 53 54 Image Position controls 126 inadequate data cable 30 incorrect image darkness problem 49 Input 163 Input Hopper 163 Input Roller 34 Interface 11 Intermediate Transfer Media InTM 163 internal Printer settings 120 125 Invalid Key Card 24 Invalid Password 24 Invalid Shield 29 ISO 163 ISO 7811 2 Magnetic Stripe 116 ISO encoded data format 107 ISO option 106 ISO Standard selections 111 ISO Standards 107 ISO Track Locations 116 ITS EMC 9 jammed card 38 JIS II Japanese Industrial Standard 163 JIS II option 106 K K Panel 163 K Panel Graphics Mode 92 Key Card Deleted 24 178 RESTRICTED USE ONLY Key Card Ready 24 Key Disabled 24 Key Not Inserted 24 L LAN Local Area Network 163 Landscape 164 Landscape orientation 126 LCD Liquid Crystal Display 164 LCD Display 13 LCD Messages 26 27 LED Light Emitting Diode 164 LoCo Low Coercivity 164 Low Coercivity Module 107 Low Ribbon Clean 25 LPT Port Line Printer Port 164 LRC Generation 109 LRC Generation Mode 109 M Mag encoding 25 164 Mag Track 164 Mag Verify 164 Mag Verify Error 25 44 Magnetic Encoder 138 Magnetic Encoding options 107 Magnetic Encoding process 104 Magnetic Encoding tab 104 Magnetic Imager 44 Magnetic Stripe 44 105 164 Magnetic Stripes interchangeable
108. nter User Guide Rev 4 0 FARGO Electronics Inc 82 RESTRICTED USE ONLY FARGO Electronics Inc Using the Device Options Use the Device options tab to select options that control the Printer s functions C25 Card Printer Advanced Options x z C25 Card Printer Advanced Document Settings i i Paper fukput oo Paper Size Std CR 80 54x 85 6 mm R Copy Count 1 Copy E m Graphic aa eee Resolution Normal Doc ument a ptions ages Color Matching Algebraic oe z Picture Controls Default Settings soneanse Algebraic Contrast 0 a Algebraic Gamma 0 ee Algebraic Yellow Balance 32 a Algebraic Magenta Balance 36 2 cones Algebraic Cyan Balance 42 4o ate Dye Sub Intensity MCB 0 Resin Heat ko 20 ee Dither Mode Optimized for Graphics Persona C25 Card Printer User Guide Rev 4 0 83 RESTRICTED USE ONLY Selecting from the Ribbon Type options Use the Ribbon Type dropdown menu to select the correct ribbon type FARGO Electronics Inc Step Procedure 1 Select Ribbon Type under Document options to change the setting 2 Select the correct Print Ribbon Type as shown below Adjust to match the Ribbon Type selection with the Ribbon Type already loaded in the Printer K Standard Resin Black Colored Resin Colored Resin is available in Red Blue Green or White K Premium Resin Black Metallic Resin Metallic Resin is available in Gold or Silver Scra
109. nter is equipped with a standard 8 bit Centronics type parallel interface port Note This communication port is the means through which the Printer receives data from the computer The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible It mates with a standard bi directional PC to Printer parallel cable This section describes the pin assignments and signal specifications for this port Lr Caution Keep the interface cable to less than 6 feet in length WIRE DIAGRAM DB36P ear e o iO oe 5 ae 5 E ee ee a5 D 5 S53 2 a Sa a ee ee p E 5 e a F eee a w ee 26 cre ae ee aes p3 T a f a Y E j ae a a a Lie ioe Ca o as A Pn ee eT al eek eel Shell Shell Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Print Ribbons The Card Printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits print ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions Note A letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is described as follo
110. o the Printer Using your Card Printer Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc 97 98 100 102 104 105 106 107 108 109 110 111 112 113 114 115 116 117 117 118 118 119 120 121 122 123 124 125 126 128 129 130 130 131 132 132 133 135 135 138 139 140 140 140 140 140 141 142 144 146 RESTRICTED USE ONLY Connecting the Printer to your Computer Installing the Windows Printer Driver Installing the Printer Driver From the Software Installation CD Installing Printer Driver Updates Downloading Installing Installing the 32 Bit Print Spooler for Windows 95 98 Setting up the Printer Driver Windows 95 98 Windows NT Section 6 FARGO Technical Support Contacting FARGO Technical Support Glossary of Terms Index Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc 146 148 149 149 150 150 151 153 153 153 154 154 155 176 RESTRICTED USE ONLY FARGO Electronics Inc Section 1 Specifications Regulatory Compliances Term Description FCC The Persona C25 Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device These requirements are designed to provide reasonable protection against harmful interference in a residential installation If however operation of this equipment in a residential area causes unacceptable interference to radio and TV reception the operator
111. o use the printer Contact your authorized reseller for information on the correct power supply configuration Step Procedure 1 Place the power cord into the power cord port of the power supply Persona C25 Card Printer User Guide Rev 4 0 142 RESTRICTED USE ONLY FARGO Electronics Inc Applying Power continued Step Procedure 2 Place the DC power plug end of the power supply cord into the printer s Power Input Port 3 Place the AC power plug end of the power supply cord into an available wall outlet Power is automatically applied to the printer when it is plugged in Press the On Cancel button if you wish to turn the printer OFF If the printer will not be used for a long period of time unplug the power supply cord from the wall outlet Persona C25 Card Printer User Guide Rev 4 0 Power Input Port 143 RESTRICTED USE ONLY FARGO Electronics Inc Loading Cards into the Printer The printer will hold a maximum of 100 cards in its Card Hopper based on a standard CR 80 card size The Printer automatically feeds each card and adjusts to each cardis particular size and thickness Significantly larger or thicker cards however may require slight printer adjustments for consistent printing To load the cards into the printer refer to the following steps Step Procedure 1 Remove a stack of 100 or fewer cards from the card packaging Do not touch the area of th
112. of Copies Use this function to indicate copies required Step Procedure 1 Specify the number of copies to be printed by clicking on the up or down arrows C25 Card Printer Advanced Options x C25 Card Printer Advanced Document Settings Paper Output ae Paper Size Std CR 80 54 x 95 6 mm Resolution Mormal E io Document Options Ribbon Type YMECKO Full Color Resin Black Overlay Color Matching Algebraic Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma 0 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity MCB 0 Resin Heat K 20 Dither Mode Optimized for Graphics Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY Selecting the Default Graphic Resolution This is a default selection C25 Card Printer Advanced Options C25 Card Printer Advanced Document Settings b i Paper Output i Paper Size Std CR 80_ 54 x 85 6 mm Copy Count 1 Copy tn Graphic Resolution Normal Gti Document Optio Berean Ribbon Type YMCKO Full Color Resin Black Overlay svete Color Matching Algebraic Picture Controls Default Settings seenenees Dither Mode Optimized for Graphics i K Panel Graphics Mode No K Panel Only Mode OFF Split Ribbon Print No nornenis Print Back Side Only No Print Edge to Edge No Rotate 180 Degrees No Pause For Low Ribbon Yes Persona C25 Card Pri
113. of a full color ribbon is printed Note If printing with a resin only ribbon type or a ribbon type that does not have a K panel all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required to ensure readability when scanned C25 Card Printer Advanced Options i x seseeeeenee Paper Size Std CR 80 54 x 65 6 mm AR Copy Count 1 Copy Ei fin Graphic Ae Resolution Normal Elias Document Options AERE Ribbon Type YMCKO Full Colori Resin Black Overlay eee Color Matching Algebraic sannu Picture Controls Default Settings oe Dither Mode Optimized for Graphics S K Panel Graphics Mode N ae K Panel Only Mode OFF Split Ribbon Print Na eee Print Back Side Only No ee Print Edge to Edge Mo soseennnsne Rotate 160 Degrees No re Pause For Low Ribbon Yes a Overlay Neither Side Ean SmartShield Neither Side Cancel Persona C25 Card Printer User Guide Rev 4 0 92 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Split Ribbon Print option Use this option to automatically print full color on the front of a card and resin black on the back of a card using any of the Full Color YMC K print ribbon types Step Procedure 1 Select this option to use the most economical means of printing a dual sided card since a single set of ribbon panels is essentially split to print bo
114. often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 156 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between contRoller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters Cleaning Roller High tack Rollers positioned just after the input Hopper to lift debris off the card as it rolls over it A clean card surface improves print quality CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Access Channels designated within the Windows operating environment that are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting co
115. on 129 Test print 172 Thermistor 172 Thermocouple 172 Through hole 172 Timeout 172 timing diagram 62 TOF Top of Form 172 Track 172 Track Data Note 118 Track number 1 2 or 3 117 Tracks 1 2 and 3 107 118 troubleshoot the Printer 153 Troubleshooting 172 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc TrueType TT 172 TUV GS 9 U UL 9 UltraCard 172 UltraCard III 172 Update 173 UPS Un interruptible Power Supply 173 USB Universal Serial Bus 173 Using Picture Control tab 49 Using the Picture Control tab 51 52 vV Verification option 115 Vertical Horizontal adjustment arrows 126 Vertical adjustment 127 Virtual Memory 173 W Weight 11 WordPad 44 45 Wrinkle 173 Writing Key Data 27 Wrong Ribbon 27 Wrong Ribbon error 41 42 Y Yellow Magenta and Cyan 88 YMC 173 YMCK 173 YMCKH 84 173 YMCKK 84 174 YMCKK ribbon type 93 YMCKO 10 174 YMCKO ribbon type 93 YMCKOK 174 YMCKOK ribbon type 93 181
116. on To print a saved job simply select the Print button from the spooleris Current Job tab The Direct to Port Mode option is selected by default In most instances this option allows the spooler to send data to the printer at its optimum speed Note If however you experience problems when printing with this option selected simply deselect it and try your print job again The Job Queue tab appears only when a print job is being sent to the printer Note This tab tells you the name and status of each job in the queue and shows you the order in which the jobs will print if you have sent multiple jobs to the printer A control button is also provided which allows you to delete every job listed in the queue To delete the job currently being printed simply select the Cancel Print button under the Current Job tab Persona C25 Card Printer User Guide Rev 4 0 152 RESTRICTED USE ONLY FARGO Electronics Inc Setting up the Printer Driver Once the appropriate printer driver has been installed you will need to set the driver up with the proper print options Although each of the included printer drivers displays the print options in a slightly different format the basic options are the same For this reason this section lists and describes each of the printer driver options in alphabetical order rather than displaying them in the order in which they appear within any one of the printer drivers Most applications allow you to change
117. on program that supports a multiple page document Note In other words the program must be able to send down two or more separate pages to be printed within the same document Note 2 Print a full color ID format on the front of the card and monochrome text or bar codes on the back by creating the full color front side of the card on page 1 of the document and the monochrome backside on page 2 The Printer Driver always places the odd numbered pages on the front side of the card and the even numbered pages on the backside Persona C25 Card Printer User Guide Rev 4 0 102 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the SmartShield option continued C25 Card Printer Advanced Options ajx Resin Heat Ki 20 9 nei Dither Mode Optimized For Graphics ee K Panel Graphics Mode Wo auaa K Panel Only Mode OFF oon Split Ribbon Print No hein Print Back Side Only Mo Saas Print Edge to Edge No atom Rotate 180 Degrees Na area Pause For Low Ribbon Yes S Overlay Front Side Only eee SmartShield Meither Side PH B Magnetic Encol Back Side Only Both Sides lia ik Magnetic e Track Bit Density 210 Bits per Inch teener Track LRC Generation Even Parity LRC peers Track Character Size 7 Bits per Character Cancel Persona C25 Card Printer User Guide Rev 4 0 103 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic
118. orm this procedure is the Roller is visibly dirty Step Procedure 1 Leave the Printer power ON and open the Top Cover of the Printer 2 Remove the Ribbon Rolls Rolls 3 Locate the Drive Rollers 4 Use a Cleaning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe the Rollers clean Press the On Cancel and Pause Resume buttons to move the Rollers back and forth while cleaning 5 Replace the print supplies and close the Printer s covers Maintaining the Cleaning Rollers Clean these Rollers to prevent contaminated cards from passing beneath the Printhead extend the Printhead s life and maintain higher quality output Clean the Cleaning Rollers during every ribbon change or after every 250 prints Note The Cleaning Rollers remove the dust particles from the top and bottom of a blank card as it feeds into the Printer Step Procedure 1 Open the Top Cover of the Printer by pressing its Cover Release button 2 Remove the Ribbon 3 Locate the Cleaning Ribbon Assembly the two black Rollers stacked beneath the Supply Ribbon Drive Hubs on the Printer s right hand side See the display on the next page Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 135 RESTRICTED USE ONLY FARGO Electronics Inc Maintaining the Cleaning Rollers continued Step Procedure 4 Reach dow
119. pe or Rotate 180 Degrees 126 179 RESTRICTED USE ONLY Potentiometer 167 Power Port 15 Premium Resin Black K 18 prevents magnetic encoding 114 Print Area 10 Print Back Side Only 95 Print Both Sides 93 Print Cover Open 25 Print Driver 167 Print Edge to Edge 96 Print Job 167 Print Ribbons 17 Print Server 167 Print Speed 11 Print Speed 10 Print Top Cover 13 printed image diagram 127 Printer beep 98 Printer cannot read encoded data 44 Printer Cleaning Kit 34 132 133 137 Printer Driver 30 Printer Timing 63 Printer Timing Diagram 62 Printer s Exterior 132 Printer s Interior 132 Printer s memory 120 124 125 Printhead 13 168 Printing Method 10 Printing Resolution 10 Printing Test Image 49 PRO LX Ribbon Cards 4 Prox Card Encoder 168 Proximity cards 21 PVC 168 Queue 168 R RAM Random Access Memory 168 Rasterize 168 Rasterize Shield 26 Reading Key Data 26 Ready LED 98 Ready LED Light 14 Reboot 168 Registration 168 Resident Font 168 Resin 168 Resin Black Panel 17 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc Resin Dither 84 resin printing problem 52 Resin Thermal Transfer 12 Resolution 169 Resolving data for Magnetic Stripe 45 Resolving the Flipper Jam error message 37 RESUME Duplicate 29 RESUME Reprint 28 RFI Radio Frequency Interference 169 RFID Radio Frequency Identification 16
120. phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact FARGO Technical Support via the Web http www fargo com tech_ support contact_tech support asp 2 Position a phone near the Printer and Computer so FARGO technicians can help to help troubleshoot the Printer s 3 Please have a self test and a sample card ready when calling FARGO Technical Support Persona C25 Card Printer User Guide Rev 4 0 154 RESTRICTED USE ONLY FARGO Electronics Inc Glossary of Terms Term Definition 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating An electrical current that reverses its direction at regular intervals Current typically 50 60 times a second Access Card The card for the SmartGuard security system A cared with embedded electronics that can be removed from the Printer locking the Printer and preventing unauthorized use Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation
121. pted click on the Have Disk button the Install From Disk window will appear 4 Click on Browse navigate to the folder containing the printer driver files you just downloaded and unzipped and click on OK Click on OK again to close the Install From Disk window then click on NEXT 5 Follow the remainder of the on screen instructions to complete installation When prompted do not have Windows print a test print since you most likely performed a printer self test while you were setting up your printer Once installed the driver s icon will appear in the Printers folder Persona C25 Card Printer User Guide Rev 4 0 150 RESTRICTED USE ONLY FARGO Electronics Inc Installing the 32 Bit Print Spooler for Windows 95 98 The printer ships with a print utility program called the 32 Bit Print Spooler This print spooler is located on the Software Installation CD and is for use only with Windows 95 98 e Once installed the 32 Bit Print Spooler is able to process your print jobs and send them to the printer at consistently faster speeds than if sending print jobs through the system spooler of Windows 95 98 e The 32 Bit Print Spooler is ideal for printing a large number of consecutive ID cards or for printing larger file formats 1 MB or more Note The 32 Bit Print Spooler also allows your computer to display helpful prompts if a printer error occurs during printing e The 32 Bit Print Spooler can be installed automati
122. r Parity Odd Parity rea Persona C25 Card Printer User Guide Rev 4 0 94 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Print Back Side Only option Use this option to automatically print on the backside of a card Step Procedure 1 Select this option to conveniently print the backside of preprinted cards which must have their Magnetic Stripe or smart card chip encoded C25 Card Printer Advanced Options azaj xj Dither Mode Optimized For Graphics ore K Panel Graphics Mode Mo E K Panel Only Mode OFF N Split Ribbon Print Na fears Print Back Side Only Mo eucan Print Edge to Edge N E Rotate 180 Degrees Pause For Low Ribbon Yes Overlay Front Side Only ae Smartshield Neither Side a B Magnetic Encoding Options Magnetic Coercivity High Coercivity Magnetic Encoding Mode 50 Encoding REN Magnetic Track Options Track 1 e Track Bit Density 210 Bits per Inch REEE Track LRZ Generation Even Parity LET eee Track Character Size 7 Bits per Character anes Track Character Parity Odd Parity Cancel Persona C25 Card Printer User Guide Rev 4 0 95 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Print Edge to Edge option Use this option for Edge to Edge type printing Step Procedure 1 Select this option to adjust the maximum printable area on a card which results in printed cards with virtually no bo
123. r User Guide Rev 4 0 151 RESTRICTED USE ONLY FARGO Electronics Inc Installing the 32 Bit Print Spooler for Windows 95 98 continued When the 32 Bit Print Spooler is running its icon will appear in the Windows 95 98 Task Bar During a print job it is sometimes helpful to click on this icon to bring the 32 Bit Print Spooler status window to the foreground of your application This window provides a number of details about the print jobs being sent to the printer The Current Job tab tells you the name and size of the file printing the progress of the overall print job as well as the total number of copies left to print Note It also provides buttons which allow you to pause or cancel the print job at any time during the printing process The Settings tab tells you the port and printer to which you are printing and allows you to configure the timeout settings Note In most instances these settings will rarely need to be changed This tab also provides two other options called Save last job for reprint and Direct to Port Mode When the Save last job for reprint option is selected the 32 Bit Print Spooler will automatically save the last print job you sent to the printer and allow you to instantly reprint the job without the delay of having to reprocess it Note The print job will be saved in the spooler until another print job is sent and saved over it If you do not wish to save the last print job for reprint deselect this opti
124. r a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the printhead determines Fargo Printer resolution RFI Radio Electromagnetic waves radiated by poorly shielded cables or Frequency electronic devices that interferes with the operation or data Interference transfer of another device RFID Radio Indicates a way of transmitting information via radio frequency Frequency Data is sent from an RFID transceiver to an RFID tag that is Identification embedded in a Resin Ribbon RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A FARGO Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of ribbon type and the ribbon position RMA number Return A number acquired from FARGO Support which authorizes the Merchandise return of merchandise for repair or credit Authorization number Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for ribbon or a rotating steel sha
125. r s Guide for more information Key Card Indicates SmartGuard or SmartShield See the SmartGuard User s Ready data has successfully been encoded Guide for more information onto the SmartGuard Access Card Appears only when using the SmartGuard Security Feature Key Disabled Indicates the SmartGuard Security See the SmartGuard User s Feature has been disabled Guide for more information Appears only when using the SmartGuard Security Feature Key Not Attempts are made to print without the Insert a valid SmartGuard Inserted SmartGuard Access Card inserted Access Card See the Appears only when using the E eacrrsed Sule 10 SmartGuard Security Feature i Key Card Indicates the data on the SmartGuard See the SmartGuard User s Deleted Access Card was successfully deleted Guide for more information Appears only when using the SmartGuard Security Feature Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 24 RESTRICTED USE ONLY Reviewing the Top Line LCD Messages continued FARGO Electronics Inc Message Cause Solution Low Indicates the print ribbon will soon run See the Resolving the Ribbon Ribbon Clean out Low error message procedure Mag encoding Indicates the Mag Stripe is being encoded on page 42 No action is required Mag Verify The Mag Stripe was not encoded See Resolving the Mag Verify Error properly error message on page 44 No Shield Attempts
126. ravels through printer Front of Printer Persona C25 Card Printer User Guide Rev 4 0 427 RESTRICTED USE ONLY FARGO Electronics Inc Using the Sensor Calibration Step Procedure 1 Use the Sensors button in the Calibration window to bring up the Sensor Calibration window for calibrating the Printer s ribbon and Sensors as shown on the next page 2 a Select the Ribbon Sensor Calibration to calibrate the Ribbon Sensor remove the Ribbon and close the Printer s top cover b Click on the Send button c Wait for the Printer to beep twice to indicate a completed calibration 3 Click on the Self Test button to send a Self Test Print to the Printer Note Use this test print procedure to ensure the computer is effectively communicating with the Printer and that the Printer is functioning properly A Caution There must be a full color print ribbon installed Calibration Continued on the next page Sensor Calibration x OK r Ribbon Sensor Calibration ae To calibrate the ribbon sensor remove the ribbon and close the printer s top cover Then click on the send button Sensors When calibration is complete the printer will beep twice Self Test SEND PREY Persona C25 Card Printer User Guide Rev 4 0 128 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Self Test button Use this option to send a Self Test page to the Printer Step Procedure
127. rder See the Adjusting the RP3 Card Offset Location procedure on page 68 C25 Card Printer Advanced Options f _ x ene Resin Heat ki 20 Siac Dither Mode Optimized for Graphics oe K Panel Graphics Mode No a K Panel Only Mode OFF coos Split Ribbon Print Mo eee Print Back Side Only Wo en Frint Edge to Edge No ki senna Rotate 150 Degrees Porte Pause For Low Ribbo eee SmartShield Neither Side E Magnetic Encoding Options eee Magnetic Coercivity High Coercivity 2 oe Magnetic Encoding Mode 150 Encoding n z Magnetic Track Options Track 1 eae Track Bit Density 210 Bits per Inch ae Track LAT Generation Even Parity LAC 2 oe Track Character Size Z Bits per Character rea Persona C25 Card Printer User Guide Rev 4 0 96 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Rotate 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description set location of a card s Magnetic Stripe or smart chip 1 Select this option to change the position of the printed image in relation to the C25 Card Printer Advanced Options aiaei K Panel Graphics Mode Mo saena K Panel Only Mode GFF e Split Ribbon Print Mo ae Print Back Side Only No eee Print Edge to Edge Mo ae Rotate 180 Degrees No o TET piii Overlay Front Side E
128. require cards to be readable with insert type readers that may not be able to read the right hand side of the card Step Procedure 1 Select the Shift Data Left option to apply to all Tracks C25 Card Printer Advanced Options e Print Back Side Only No Bote Print Edge to Edge Mo kmen Rotate 150 Degrees No yang Overlay Front Side Only seen SmartShield Neither Side el Magnetic Encoding Options seneenee Magnetic Coercivity High Coercivity peses Magnetic Encoding Mode 50 Encoding pat Magnetic Track Options Track 1 S Shift Data to Left IEA z ees Enable Multi Language Extensionsi windows XP 3 Mo Tene verify Magnetic Encoding Yes oa Custom Non Printable Area se Smart Encode Mode Wo Smart Encode SRE Disable Printing Mo ree Buffer Single Card Mo a Calibrate Ee OE Persona C25 Card Printer User Guide Rev 4 0 113 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Select Yes from the dropdown to allow the Driver to process the fragmented text C25 Card Printer Advanced Options gt ajx Print Back Side Only Wo Print Edge to Edge No Rotate 180 Degrees Mo Overlay Front Side Only SmartShield Neither Side Magnetic Enco
129. rews on either side of the card width guides in the Input Hopper See Graphic 1 Open the Top Print Cover Adjust the screws on either side of the orange card separator flap to raise or lower the separator flap to the desired height See Graphic 2 Persona C25 Card Printer User Guide Rev 4 0 35 RESTRICTED USE ONLY Graphic 1 Graphic 2 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc 36 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Flipper Jam error message Symptom A Flipper Jam error is displayed on the LCD Step Procedure 1 Check for an obstruction a Open the Top Cover b Manually rotate the Flipper Table a full 360 degrees c Clear the path of the Flipper Table s rotation Verify the Flipper Clutch operation a Unplug the Printer Open the Top Cover b Reapply power to the Printer Note The Flipper Table should rotate and stop level with the card feed path Verify the Motor operation a Open the Top Cover b Press and hold the On Cancel button Ensure that e The Rollers on the Printer should begin to roll e The Card feed Rollers on the card path and on the Flipper Table should be rolling e The Platen Roller and the Flattener Roller should be rolling c If any one of the Rollers are not turning inspect the gear configuration in the front of the Printer Persona C25 Card Printer User Guide
130. rint Back Side Only No Print Edge to Edge No Rotate 180 Degrees No Overlay Front Side Only SmartShield Neither Side Magnetic Encoding Options Magnetic Coercivity High Coercivity ISO Encoding Magnetic Track Options Track 1 Shift Data to Left No Enable Multi Language Extensions Windows XP No Verify Magnetic Encoding Yes Custom Non Printable Area Magnetic Encoding Mode Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate N y Cancel Persona C25 Card Printer User Guide Rev 4 0 106 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Magnetic Track Options Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three Tracks e Customize each Track independently of the other two e Specify which of the three Tracks to customize by selecting one of the three Track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected Track Note 2 For most applications the default settings for these options do not need to be changed Step Procedure 1 Properly adjust the Magnetic Encoding options to change the ISO Standards for Tracks 1 2 and 3 C25 Card Printer Advanced Options 2 xi Print Back Side Only No Print Edge to Edge No Rotate 180 Degrees
131. rlay panel O and is used to print smooth photo quality black and Black BO white photo ID cards provides 500 Dye Sublimation bar codes are readable only by visible light bar codes prints scanners Full Color This ribbon allows you to print full color photo ID cards Since the black YMCBO panel of this ribbon is dye sublimation black B bar codes printed with provides 250 this ribbon can only be read by visible light bar code scanners prints Persona C25 Card Printer User Guide Rev 4 0 19 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Dye Sublimation Resin Ribbons The Dye Sublimation resin print ribbon combines the yellow Y magenta M and cyan C dye sublimation panels with a resin black K panel By combining both types of ribbon panels this ribbon can be used to print full color photo quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel A clear overlay panel O is also included on most ribbons to protect the dye sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Type Description Full Color This ribbon is used to print full color photo ID cards along with resin YMCKO black text and bar codes Both infrared and visible light bar code provides 250 scanners can read bar codes printed with resin black prints An overlay
132. rm these procedures Caution A Persona C25 Card Printer User Guide Rev 4 0 This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer 64 RESTRICTED USE ONLY FARGO Electronics Inc Dye Sub and Resin Intensity Adjustments Reviewing the RP1 Potentiometer location Printhead Darkness RP1 Pot RP1 is the baseline level control for the Printhead intensity Step Procedure 1 a Turn the RP1 potentiometer counter clockwise in 1 8 turn increments to increase
133. s the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection e The outline around the illustration will always remain in the same Landscape orientation STU TULL af Persona C25 Card Printer User Guide Rev 4 0 126 RESTRICTED USE ONLY FARGO Electronics Inc Using Image Placement controls continued Review the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step Procedure 2 Use the Vertical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note 2 The Vertical and Horizontal adjustment arrows point to within the Image Position window which represents the direction that the printed image moves Rear of Printer Card Output f Horizontal Horizontal Card Input side of Printer side of Printer Direction card t
134. s when inserting cards of varying thicknesses Card Input Tray Persona C25 Card Printer User Guide Rev 4 0 145 RESTRICTED USE ONLY FARGO Electronics Inc Using your Card Printer Connecting the Printer to your Computer Your card printer is designed to be used with nearly any IBM PC or compatible running Windows 3 1x Windows 95 98 or Windows NT A minimum of a 486 DX class computer with 8MB RAM or higher is required For best performance a Pentium class computer with 32 MB RAM or higher is recommended The printer is equipped with an ECP compatible high speed Centronics parallel port This port is the means through which the printer receives data from your computer To connect the printer to your computer obtain a shielded bi directional parallel cable and refer to the following steps Step Procedure 1 Connect the Centronics type parallel side to the printer Snap the fastening clips into place Note The extra port shown in the previous illustration is an Auxiliary Port subminiature D connector included and used only on units equipped with an optional smart card contact station If your unit is equipped with a contact station and you have questions regarding its use please contact your authorized reseller Parallel Port Persona C25 Card Printer User Guide Rev 4 0 146 RESTRICTED USE ONLY FARGO Electronics Inc Connecting the Printer to your Computer continued S
135. sed of PVC and PET to prevent heat distortion Continued on the next page 173 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible An AC power supply typically powered by batteries which Power Supply provides temporary power to the PC or Printer during an interruption of the supply voltage USB Universal A 1 5M sec 12Mbit sec serial communication interface that can Serial Bus support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension Write Direct to Port UI function for specific older operating systems where it is necessary to bypass the layers of the operating system in order to connect directly to the Printer port Do not use this option for newer operating systems because it will disable the Printer Management function YMC The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M and Cy
136. separation from the card surface Peel Off A bar on the section that holds the film at the correct position and provides proper peel angle Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and may be the source of communication problem Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 167 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Pinch Roller A free spinning non driven Roller that presses the card against the drive Roller on the opposite side to ensure an adequate normal force for proper traction Pixel Short for picture element The smallest element of a graphic Platen The hard rubber Roller that drives the media through the Printer providing support to the backside of the media during printing or laminating PET Abbreviation for polyester terephthalate often called polyester Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards Port A communication interface serial or parallel used for the transference of data PolyGuard A 1 mil or 6 mil thick polyester material that enhances card Overlaminate security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed wit
137. ssories are included with your unit The following items should be included with your printer Printer Power Supply Cleaning Roller Assembly pre installed Software Installation CD Warranty Statement and Registration Card 2 Save the carton and packing materials Persona C25 Card Printer User Guide Rev 4 0 140 RESTRICTED USE ONLY FARGO Electronics Inc Packing the Persona C25 Card Printer The purpose of this section to provide the User with a specific packing procedure for the Persona C25 Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Pack the Printer in the original carton and packing materials 4 Be sure to enclose any necessary paperwork test cards etc Persona C25 Card Printer User Guide Rev 4 0 141 RESTRICTED USE ONLY FARGO Electronics Inc Applying Power The power supply included with the printer is a universal power supply properly configured for the power used in your country To connect this power supply to the printer locate the appropriate power cord for your country and refer to the following steps A Caution The included power supply is designed for use only with the color ID card printer If you have any double about the plug configuration or voltage do not attempt t
138. stance that is transferred by the printhead to the card surface over a printed dye image to prevent image fading increase abrasion durability and prevent dye migration Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 166 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non standard sizes The most popular sizes are CR 90 3 63 x 2 37 92mm x 60mm and CR 100 3 88 x 2 63 98 5mm x 67mm Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot Roller Parallel A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel Port A communication socket on a device that allows for parallel data transfer PC Personal Computer PCB Printed Circuit Board A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel The removal of a film or ribbon from a card surface at a perpendicular angle to ensure proper transfer then
139. tch Off Resin BO Dye Sub Black Overlay YMCBO Full Color Dye Sub Black Overlay YMCKO Full Color Resin Black Overly YMCKOK Full Color 2 Resin Black Overlay Persona C25 Card Printer User Guide Rev 4 0 84 RESTRICTED USE ONLY FARGO Electronics Inc Selecting from the Ribbon Type options continued C25 Card Printer Advanced Options l x Ferree Resolution Normal i is Document Options Ribbon Type YMICKO Full Color Resin Black Overlay K Fremium Resin Black Metallic Resin Scratch OFF Resin Algebraic 4 Algebraic 4 BO Dye Sub Black Overlay YY MCEO Full Color Dye Sub BlackfOverlay E K Panel Graphics Mode Moa Sirei K Panel Only Mode OFF ooo Split Ribbon Print Mo S Print Back Side Only Wo sesnessee Print Edge to Edge No Persona C25 Card Printer User Guide Rev 4 0 85 RESTRICTED USE ONLY FARGO Electronics Inc Selecting from the Color Matching options Use this option to control where the resin black K panel of a full color ribbon is printed When printing with a resin only ribbon type or a ribbon type that does not have a K panel all K Panel Resin options will be grayed out Note Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required to ensure readability when scanned Step 1 Procedure Select None for print speed versus print color or for use of third party color matching sof
140. tep Procedure 2 Connect the other side to the back of your PC at the PARALLEL connector Note The printer must have its Ready LED light illuminated to receive data If the light is not ON press the Pause Resume button Persona C25 Card Printer User Guide Rev 4 0 147 RESTRICTED USE ONLY FARGO Electronics Inc Installing the Windows Printer Driver Your card printer can be used with virtually any Microsoft Windows 3 1x Windows 95 98 Windows NT 4 0 or Windows 2000 software application program This is accomplished through what is called a Printer Driver The printer driver is simply software which gives the printer all the information needed for printing The printer driver software is located on the Software Installation CD included with your printer Note The Windows 3 1 printer driver is not included with your printer or on the Software Installation CD If you would like to use this driver please contact your authorized reseller e If you are reading this on your computer screen from the Online User s Guide you have already installed the printer driver and this guide using this CD e f you would like to provide others with these instructions however the following describes how to install the printer driver for the first time The latter part of this section also describes how to install printer driver updates Persona C25 Card Printer User Guide Rev 4 0 148 RESTRICTED USE ONLY FARGO El
141. th the front and back sides of a card e f using a YMCKO ribbon type the front of the card is printed with the ribbon s YMCO panels and the back is printed with the K panel e f using a YMCKOK ribbon type the front of the card is printed with the YMCKO panels and the back is printed with the second K panel e f using a YMCKK ribbon type the front of the card is printed with the YMCK panels and the back is printed with the second K panel Note 1 This option is automatically enabled when the either the YMCKOK or YMCKK ribbon type is selected Note 2 The Print Both Sides option is automatically enabled when this option is selected Persona C25 Card Printer User Guide Rev 4 0 93 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Split Ribbon Print option continued C25 Card Printer Advanced Options x Dither Mode Optimized for Graphics seh K Panel Graphics Mode Mo coos K Panel Only Mode OFF co Split Ribbon Print No r ee Rotate 180 Degrees Mo pee Pause For Low Ribbon Yes ee Overlay Frank Side Only Seer SmartShield Neither Side a B Magnetic Encoding Options Bester Magnetic Coercivity High Coercivity See Magnetic Encoding Mode 150 Encoding paa p Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch krrsten Track LRE Generation Even Parity LEC haces Track Character Size 7 Bits per Character RN Track Characte
142. the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill documents does not imply that FARGO is an ISO certified company at this time Any questions regarding changes corrections updates or enhancements to this document should be forwarded to FARGO Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc How to use the guide The Persona C25 Card Printer User Guide Rev 4 0 is in fact the troubleshooting and user guide for the entire Persona C25 Card Printer The guide is designed to provide installers and technicians with quick efficient lookup of related procedures components and terms The guide can be used effectively in either soft or hard copy depending on the preference of the installer or technician Refer to Section 5 Printer Setup as needed Manual Description Sequence of Operations You can go directly
143. these same printer driver options from their own Print screens This means that you do not have to go back to the main printer setup window each time you want to change a setting or option in the printer driver These applications will usually give you the same choices and options but in a slightly altered format To open the printer driver setup window please refer to the following steps for your specific operating system Windows 95 98 Step Procedure 1 Click the Start button point to Settings and select Printers 2 Click on the card printer icon with the right mouse button and select Properties Windows NT Step Procedure 1 Click the Start button point to Settings and select Printers 2 Click on the card printer icon with the right mouse button and select Document Defaults 3 Click on the Advanced tab of the Document Settings window Persona C25 Card Printer User Guide Rev 4 0 153 RESTRICTED USE ONLY FARGO Electronics Inc Section 6 FARGO Technical Support The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting FARGO Technical Support as needed for the Persona C25 Card Printer Contacting FARGO Technical Support Step Procedure 1 Read the suggested Sections of the service guide in order to troubleshoot a Persona C25 Card Printer As needed contact the FARGO Technical Support Group by
144. tion 123 disk cleanup utility 33 Dither 158 dither method 91 DMA Direct Memory Access 156 Persona C25 Card Printer User Guide Rev 4 0 FARGO Electronics Inc Dongle 158 Dot 158 Dot pitch 158 Download 158 DPI Dot Per Inch 158 DRAM Dynamic Random Access Memory 158 Driver 158 Duplex Printing 158 Dwell Time 159 Dye Migration 159 Dye Sublimation 12 159 Dye Sublimation Black Panel 17 Dye Sublimation Cyan Panel 17 Dye Sublimation Magenta Panel 17 Dye Sublimation Yellow Panel 17 Dye Sublimation Resin Print Ribbon 20 E E card 159 E card Docking Station 159 E card Docking Station Port For Smart Card Support 15 ECP Mode Enhanced Capabilities Port Mode 159 ECP Parallel Port 30 Edge to Edge 96 159 EE Memory 159 EEPROM Electrically Erasable Programmable Read Only Memory 159 eject the card 138 embedded contaminants 21 Emissions Standards 10 Enable MLE Support checkbox 114 Encoder smart card 159 Encoder wheel 160 Encoding Mode option 106 End Sentinel ES 117 Engine 160 Enhanced Communication Port ECP mode 31 EOF End Of Form 160 EPP Enhanced Parallel Port 160 EPROM Electronically Programmable Read Only Memory 160 Escape sequence 160 ESD 4 22 64 ESD ElectroStatic Discharge 160 Ethernet 160 excessive resin printing problem 51 177 RESTRICTED USE ONLY Extended Capabilities Port ECP 16 external
145. tronics Inc 74 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Encoding Module Display B Hipper Card Tade Feed Path oe Aip Persona C25 Card Printer User Guide Rev 4 0 75 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Data being encoded to the Magnetic Stripe of Card See the Determining the Magnetic Card Offset procedure on page 73 Direction of Card Trad whilebaing Magnetically Enoaoded Persona C25 Card Printer User Guide Rev 4 0 76 RESTRICTED USE ONLY FARGO Electronics Inc Sensor Calibration Calibrating the Color Ribbon Sensor Symptom There are problems with the color ribbon skipping panels or the incorrect colors being applied to the card requiring calibration of the Ribbon Sensor Be certain to shade the Printer from direct sources of light e g the sun florescent or incandescent lamps Steps Procedure 1 Remove the back cover of the Printer and locate the DIP switches on the Main Circuit Board 2 Set DIP switches 1 2 and 3 to the ON position 3 Align the color ribbon on the clear or yellow panel over the light emitting portion of the Ribbon Sensor 4 Close both Top Cover of the Printer 5 Run the self test procedure See the Performing the Standard Self Test procedure on page 57 6 After the Flipper Table rotates two long beeps from the Printer will sound to indicate that the Ribbon Sensor calibration is completed
146. tware OR Select Algebraic to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan Note In most cases the default settings of these options will suffice When the Algebraic color matching option is selected all control options will display and can be adjusted OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm Note This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor OR Select Optimize for Darker Skin Tones to make appropriate adjustments Persona C25 Card Printer User Guide Rev 4 0 86 RESTRICTED USE ONLY FARGO Electronics Inc Selecting from the Color Matching options continued C25 Card Printer Advanced Options x po Been Resolution Normal jis Document Options eae Ribbon Type YMCKO Full Color Resin Black Overlay Say Mone ee eee ae Algebraic Cor Algebraic FargoColor Optimize For Darker Skin Tones Beseretne Algebraic Magenta i ES Algebraic Cyan Balance 42 ae Dye Sub Intensity MCBi 0 ee Resin Heat Ki 20 ARE Dither Mode Optimized for Graphics eee K Panel Graphics Mode Mo a K Panel Only Mode OFF ome Split Ribbon Print No panama Print Back Side Only Ma E Frint Edge to Edge Mo Persona C25 Card Print
147. uffer Single Card No Calibrate Cancel Persona C25 Card Printer User Guide Rev 4 0 109 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Track Character Size option Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected Track Note This character size includes the parity bit if enabled Note The default ISO Standard selections for this option are Track 1 7 BPC Track 2 5 BPC and Track 3 5 BPC Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 BPI to change the bits per character to 7 BPC OR Select 8 BPI to change the bits per character to 8 BPC C25 Card Printer Advanced Options 2 x Persona C25 Card Printer User Guide Rev 4 0 S Magnetic Encoding Options Magnetic Track Options Track 1 Overlay Front Side Only SmartShield Neither Side Magnetic Coercivity High Coercivity Magnetic Encoding Mode I50 Encoding Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity aaea neAse Track Character ASCII 7 Bits per Character Shift Data to Left No 8 Bits per Character verify Magnetic Encoding Yes Custom Non Printable Area Smart Encode Mode No Smart Encode Disable Printing No Buffer Single Card No Calibrate
148. uide Bar may need to be adjusted a b c d Open the Top Print Cover Loosen the three screws that hold the Card Guide Bar in Place Carefully move the guide bar an equal distance on both sides Tighten the three screws that hold the guide bar in place Continued on the next page Persona C25 Card Printer User Guide Rev 4 0 54 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Image Placement problem continued Mike Berman Student 3957105 library Code 2439 554 Mike Berman Student 3957105 library Code 2439 554 Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the poor Image Quality problem Symptom Photos on the cards look pixilated or grainy as shown below Step Procedure 1 Use high resolution 24 bit color images to capture an image a at a 24 bit color setting b at 300 dpi and c at the same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below Bad Persona C25 Card Printer User Guide Rev 4 0 56 RESTRICTED USE ONLY FARGO Electronics Inc Diagnostics and Calibration Running the Standard Self Test Print Perform a standard self test a after initial setup of the Printer b after a cal
149. ut a Print until the ribbon is gone and replace the ribbon when necessary Persona C25 Card Printer User Guide Rev 4 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Ribbon Breaking problem Symptom Either the Ribbon breaks when printing or the LCD displays the Ribbon Jam Error Step Procedure 1 Calibrate the Ribbon Sensor 820564 a Reset the Printer to clear any Error message by removing Power and reapplying b From the Computer open the Printer control panel e If using Windows 95 98 ME right click on the Persona C25 Card Printer Icon and select properties e If using Windows NT 4 0 right click on the Persona C25 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the Persona C25 Card Printer and select Printing Preferences c Click on the Calibrate tab in the Persona C25 Card Printer Driver d Click on the Sensors button e Remove the Ribbon and close the top cover f Click on the Send button for a Ribbon Sensor Calibration 2 Adjust the Image Placement a b C d Disconnect power from the Printer Remove the Rear Cover Adjust the Potentiometer labeled RP3 one quarter turn counter clockwise Run a self test by holding down the Pause Resume Button while reapplying power Once printed the green and red bars on the self test card should be of equal length If they are not a further adjustment may be needed Persona C25 C
150. ut and improve performance EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable Read Only Memory A microchip based non volatile memory storage device that can be rewritten in the field The chip can hold new values as the Printer adapts its operational parameters Encoder smart card An electro mechanical interface to transfer data from the PC toa chip or Magnetic Stripe built into the card Persona C25 Card Printer User Guide Rev 4 0 Continued on the next page 160 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Glossary of Terms continued Term Definition Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function A Printer that also laminates would have both a print engine and a engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced Parallel Port A type of Parallel Port mode developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volati
151. utomatically added to the string of Track data by customized ID software applications In most cases however the User must guidely add these characters to the string of magnetic Track data Entering Track Information Note If these characters are not added to the Track data the text intended for the magnetic Track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom Track information must be entered as follows When entering Track data the character is entered first followed by the desired Track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the Track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES e The characters or data in between the SS and ES can include all of the valid characters specific to each Track Note The number of these characters is limited by each Track s maximum character capacity A Caution When segmenting Track data strictly use the appropriate Field Separator FS Persona C25 Card Printer User Guide Rev 4 0 117 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing Tracks 1 2 and 3 in Table format Review this Table which displays the SS ES FS and the valid characters defined for each Track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number
152. ve the feed Rollers and free the card Note The card can then be fed out of the Printer Resolving the Card Jam Flip Error Message Symptom A Card Jam Flip Error is displayed on the LCD Step Procedure 1 Run a Self test a Clear any card jams b Unplug power from the Printer c While holding down the Pause Resume button reapply power d Release the Pause Resume button once the self test has begun Note A test card will be printed e If successful this will ensure proper flipper operation on a simple double sided print Persona C25 Card Printer User Guide Rev 4 0 39 RESTRICTED USE ONLY Print Process Errors Resolving the Headlift error message Symptom A Head Up Down Error or Roller Up Down Error is displayed on the LCD FARGO Electronics Inc Step Procedure 1 Cycle the Headlift Motor 820579 a Open both the and the Print Covers b Press both buttons on the front control panel e The Headlift Motor will cycle Ribbon Errors Resolving the Skipping Ribbon Panel problem Symptom The Printer is using more than one set of ribbon panels to print one side of a card Step Procedure 1 Calibrate the Ribbon Sensor 820564 a Reset the Printer to clear any Error message by removing Power and reapplying b From the Computer open the Printer control panel e If using Windows 95 98 ME right click on the Perso
153. ws EA Dye Sublimation Yellow Panel _M Dye Sublimation Magenta Panel e Dye Sublimation Cyan Panel EA Resin Black Panel B Dye Sublimation Black Panel e Clear Protective Overlay Panel Persona C25 Card Printer User Guide Rev 4 0 17 RESTRICTED USE ONLY FARGO Electronics Inc Printer Components Resin Only Print Ribbons Resin only print ribbons consist of a continuous roll of a single resin color Note No protective overlay panel O is provided since resin images do not require the protection of such an overlay Type Description Standard Resin Black K provides 1 000 prints This ribbon provides high resin durability ideal for most general purpose monochrome ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This ribbon provides maximum resin durability that is ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes scanners Colored Resin provides 1 000 prints Colored resin ribbons are available in different colors for customizing or color coding resin only ID cards Metallic Resin provides 1 000 prints Metallic resin ribbons are available for printing resin images with a unique metallic sheen Scratc

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