Epson 1640SU Product Support Bulletin
Contents
1. Reference N A Total Pages 3 Product s Perfection 640U 1240 1640 1250 1650 amp 2450 series scanners Subject Copy Utility Workaround for Non Epson Printers This bulletin was created to provide information on using Smart Panel s Copy Utility with non Epson printers in Windows The following sections describe a workaround that can be used when Copy Utility has problems working with non Epson printers Description of Issue Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents Although Copy works with non Epson printers it does not support all models Epson periodically releases updates to support the newer models However since new printers are continually being released to market the current Copy update may not work with the latest models When Copy Utility launches it first initializes the scanner and then the printer If it does not recognize the printer the program will return an error The error message varies depending on the operating system and version of Copy You will most likely encounter one of the error dialogs illustrated below When you click OK to close the dialog the program takes you back to the Smart Panel main user interface Microsoft Visual C Runtime Library x Rurtime Error Program OMEFSON SMART PANEL for ScanmerkCony Uti copier ence nama peram terminai Copy Utility The Copy utility is having difficulty communicating with the currently select2. isn t immediately apparent Solution The following steps will allow most of Smart Panel to install on a different drive letter other than the default The Epson Twain and Scan to Web programs will only install on drive C 01 Using Auto Run let the installation start then Cancel the installation at the program selection screen 02 Using Windows Explorer locate the Epson CD open the Installers folder 03 Open the SPANEL folder found in the Installers folder 03 Open the American folder found in the SPANEL folder and double click on the Setup file with the Monitor computer icon 04 Advance through the Agreement screens 05 At the Choose Designation Location screen click on Browse See example on next page Page 1 of 3 Choose Destination Location Setup will install Smart Panel in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder You can choose notto install Smart Panel by clicking Cancel to exit Setup Destination Folder C Program Files EPSON Smart Panel lt Back Next gt Cancel Page 2of3 06 Click on the Path Line and using the back arrow back up the cursor to the drive letter and change it to the desired drive letter Choose Folder ioe Program Files Accessories vw lnternet Connecti Internet Explorer NetMeeting Online Services 07 Click on OK 08
3. For the message to create the necessary folders click YES 09 Click Next 10 Continue with installation 11 Follow steps 5 through 9 for Copy Utility installation 12 Follow steps 5 through 9 for any other Smart Panel applet to be installed 13 If Epson Twain has not been installed go to Twain 5 x and run disk 1 14 Restart system and test the software with the scanner Page 3of3 EPSON PRODUCT SUPPORT BULLETIN Date 4 30 2003 Originator VS PSB PSB 2003 05 006 Authorization ps Reference N A Total Pages 1 Product s Perfection 1240 1250 1640 1650 1260 1660 2400 2450 Subject Making Adjustments in Epson Twain 5 X X This bulletin was created to inform you of a procedure for making adjustments in Epson Twain 5 X X Description 01 When using the TPU transparency adapter in manual mode or auto mode the scanned image is not correctly detected 02 The scanned TPU image has a color cast to it Solution 01 If Epson twain is in full auto mode a Click Cancel and then Manual to get into manual mode b Click on the Configuration tab c Remove the check mark or dot from Auto Thumbnail option i This will allow manual selection for the TPU type of film ii This will allow manual marquees 02 If the scanned TPU image has a color cast a Marquee the image making sure none of the border of the film strip slide is included Do a magnified preview of the marquee to verif
4. 00A then the next screen will pop up automatically N Stat Cogaing Files Feree cating before coping lea ini al loenaston to chet copra Bou Busnt Bo rere ca okt Bak E ea R E dH par ed cih E _ ce Page 2 of 4 11 Click Next You will see a Setup Status progress screen while the files are being copied to your hard drive 12 When all files have been copied the InstallShield Wizard Complete screen appears Click Finish 13 Launch Smart Panel and open Copy Utility If you see the following Startup screen then you have successfully installed the update ua Copy Utility we a Aulo Docin bige Aist s a Faih 14 The last thing you should do before copying is to turn on the Auto Document Enhancement Note After installing the Copy Utility 2 00A patch you may find that the Copy Utility produces copies with a Light gray blue pink background This is because in the Copy Utility 2 00A the Automatic Document Enhancement feature is off by default To turn it on click on the Copy applet to open the Copy Utility Select Epson TWAIN 5 at the following window and click OK imaget bips ris wt Aita bo ur 2 a Farrar Click on the Image Adjust button Auto Document Enhancement is off by default notice Off is selected and dark gray Page 3 of 4 ee Mta ec ni ek a image Bipi Click on the Auto Document Enhancement button to tur
5. 1 Dragging the Epson Scan folder located in the Applications folder to the Trash can 2 Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner and then installing the new driver Operating Systems Effected Mac OS 10 4 to 10 4 9 Affected Epson Scan Driver Versions 2 70A or later Page 1of2 PSB 2007 04 001 Correct Procedure for Deleting Epson Scan Driver Use the driver specifically written for your scanner model to uninstall the Epson Scan driver If you have more than one Epson scanner model on your computer use the driver specifically written for each scanner to uninstall its respective device driver f upgrading from a Power PC based Epson Scan driver to a Universal Binary driver first delete the Power PC driver using only the Power PC driver for your scanner model Then install the Universal Binary driver If the above procedure does not resolve the problem then manually verify that the Epson Scan files and folders listed below have been deleted EPSON Scan in Applications Folder EPSON ds scanner model located in the Library Image Capture TWAIN Data Sources folder Page 2 of 2 PSB 2007 04 001 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 004 Authorization 9 DS Reference TE03 389 Rev A Total Pages 2 Product s Expression 1600 1680 1640XL Series Scanners Perfecti
6. 2500 Subject Links to Smart Panel Patches This bulletin provides information and links to patch updates for Epson Smart Panel software that is packaged with several of Epson scanner and all in one products The links provide instant access to the patch files for easy download and installation You can also access the patches by visiting NewSoft s web site For a complete list of all the fixes as well as download and installation instructions for each patch then point your browser to www newsoftinc com and refer to the instructions given below On the home page put do not click your pointer over the Support menu icon and click Patch from the drop down menu From the Patch Search dialog box select product EPSON Smart Panel and OS then click search When you see the patch site read the description and instructions Then click Download Now to copy the patch files to your computer eh Available Patch Links To access the links from the Epson web site set your browser to http support epson com filelibrary html From the Support page select your product Click on the selected link A Save As dialog box appears Select your directory and click Save to copy the file to your hard drive For instructions on installing the patch point your browser to WWW newsoftinc com Then follow instructions 1 4 listed above Perfection 640 1240 and 1640 1 For MFC42 dIl errors when launching Smart Panel in Windows and 3 party printer issues
7. Perfection 1250 TWAIN 5 53A USB Stylus Scan 2000 TWAIN v 1 10A Printer v 6 25E USB Stylus Scan 2500 TWAIN v 1 10A Printer v 6 25E Expression Series Scanner Notes 1 Start your computer in 9 2 1 before you install PageManager If the Start button does not work restart the computer 2 In order to use the Twain Pro network driver you must have the scanner attached to a PC running Scan Server On a PC the scanner can use a USB SCSI or FireWire Windows 2000 Me XP only connection Stylus Scan Notes You must install Smart Panel from its own folder Start your computer in 9 2 1 From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Important Note MAC OS X Classic supports USB native and network capable devices Classic does not support MAC Serial SCSI or FireWire connected devices Therefore the Expression 636 800 and 836XL that all require a SCSI connection are not supported in Classic Page of 2 Twain Driver Installation Start your computer in 9 2 1 Install the Twain driver Connect and power on the scanner Restart your computer in OS 10 1 Start Classic Launch your scanning application DARON Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 2 16 2002 Originator JD PSB PSB 2002 02 003 Authorization p
8. You must remove the original TWAIN driver 5 00A first before you can install the updated driver Refer to the following instructions on Removing the scanner the original driver and installing the new driver Scanner and Driver removal 1 Have the scanner turned ON and plugged into one of the computer s USB or SCSI ports 2 Click the Start button point to Settings and click Control Panel Then double click the Scanners and Cameras icon 3 Select the appropriate EPSON Perfection scanner from the device list and click Remove 4 Insert the original EPSON Scanner Software CD into you CD ROM drive Explore to the directory X TWAIN_5 Uninst Note X represents the drive letter for your CD ROM drive 5 Double click on Esuninst exe application file approximately 36KB in size to launch the uninstaller When finished disconnect your scanner and then restart your computer NOTE To uninstall the driver in Windows 2000 you must have sufficient access rights Log on as Administrator if you cannot remove the driver New Driver installation Using the Downloaded Driver from the Web 05 Make sure your scanner is turned on and connected to the computer then turn on your computer The New Hardware Wizard screen will then appear For Windows 98 select Search for the best driver for your device In Windows 2000 select Search for a suitable driver for your device For Windows Me select Specify the location of the driver Click
9. and follow the on screen instructions to complete the download http support epson com filelibrary htm Page 1 of 4 Installation Instructions Use these steps to install Copy Utility 1 Close Smart Panel if it is running 2 From the Start button click Run and then Browse 3 Search for the folder that contains the downloaded Copy Utility file By default this folder is called EPSON unless you have manually specified the download folder location 4 Double click this file to extract the Setup files 5 Double click SETUP EXE The installation will start and the following screen will launch EPSON Copy Utility Setup A Welcome te the Instalifibecld Wired ba EFSOH Canpey Mii Tha iroa iadt ora eal ected EPA Copp Uii on Poul piai Tiai k H bet o CS toes 6 Click Next The Confirm File Deletion dialog box appears This is required before the new version of the Copy Utility is installed Click OK to start uninstalling the files You ll see a Setup Status progress screen while the files are being removed When completed the Maintenance Complete screen appears next Click Finish If you have Smart Panel 1 01A or 1 02A installed on your computer system then you will need to rerun the SETUP EXE to complete the installation and copy the updated Copy Utility files to your hard drive Follow steps 1 through 5 to complete this process and then go to step 10 to continue with the installation 10 If you have Smart Panel 1 03A or 2
10. applets in OS 9 1 please use this link to update your software http www newsoftinc com nai atlantis esp1 5mac index html Note This link will take you to a Software Agreement page Read the Installation instructions before you click the I agree statement For problems when using Smart Panel s Scan to Fax with FaxSTF 6 0 please use this link for the latest fix http www newsoftinc com patch download english esp patch fax Stf60 sit For problems running the Auto Installer from the product s Printing and Scanning Software Installation CD in OS 9 1 please use this link to update the Epson Smart Panel preferences file Special note To avoid the In current MAC OS there are no applications that can be run normally error install Smart Panel from its own folder EPSON Smart Panel and the printer scanner drivers from their own folders Epson Stylus Scan 2000 or 2500 Trash the original Epson Smart Panel preferences file Then copy the updated Preferences file to the Preferences folder on your hard disk Launch Smart Panel Visit NewSoft s web site for additional download instructions http www newsoftinc com patch download english esp pref sit If you still require technical support for Smart Panel please contact NewSoft at 510 445 8616 or visit their web site at www newsoftinc com EPSON PRODUCT SUPPORT BULLETIN Date 03 27 2002 Originator JD TC PSB PSB 2001 09 004R1 Authorization ps Reference 1TE01
11. boiioesareg joker Trrimahall ta than Idler click hind Toras too diain folder cick Epo ad oolect arecthen bedded fou can chona nod by mahad DSH Proda Pred ber oficchineg Cancel iced Setup Denai Pida CAP Fiet EPS DAP hD Prini Bwa i E ces Note You must install the update files in the same directory as the original version of Photo Print in order for the update to work correctly If your installation of EPSON Smart Panel was performed using the default directory you need to install the files to the following location on your Hard Drive C Program Files Epson EPSON Smart Panel for Scanners Photo Print Utility If you did not install the program using the default location you will need to install the Update files to the directory in which you installed EPSON Smart Panel s Photo Print Utility 7 Browse to the following location C program files epson epson smart panel for scanners photo print utility and click OK Choose Folder my xi c program files epson epson smart panel for Photo Print Utility E Shared 8 If you are pointing to the correct folder you will see the following screen Click Next If you do not see the screen below go back to step 6 Note the full path to the destination folder may not be showing 9 You will see a Setup Complete window click Finish to complete the install 10 To verify you have properly installed the update open Epson Smart Panel and clic
12. box 4 Click the Copy button to start scanning When you are finished using Copy and you have no other print jobs open Target Printer and set the default printer back to the LaserWriter Close Copy EPSON PRODUCT SUPPORT BULLETIN Date 4 8 2002 Originator TC PSB PSB 2002 04 002 Authorization r Reference N A Total Pages 1 Product s Perfection 640U 1240U 1640SU Series Scanners Subject Epson Smart Panel amp Security Rights on Windows 2000 This bulletin was created to inform you of an issue with Epson Smart Panel version 1 0 xA software running under Windows 2000 This software can be found on the scanner software CD for the following Epson scanner series Perfection 640U 1240U 1640SU Description of the Issue This issue will occur if you have one of the following products the Epson Perfection 640U 1240U 1640SU series scanner and are using Windows 2000 When running Windows 2000 if Epson Smart Panel version 1 0 xA is installed from the scanner software CD and is used by members of the Administrator or Power Users Group the program works OK If a member of the more restricted groups Users Backup Operators Replicator Guest logs on to a computer where an Administrator or Power User has installed Epson Smart Panel version 1 0 xA the user will receive an error when Windows 2000 opens A dialog box with an OK button pops up displaying the following error message There is no Registry data for EPSON SMART PA
13. by clicking Carra bo esk Setup lt Back ne Caa Note the full path to the destination folder may not be showing You will see a Setup Complete window click Finish to complete the install 10 To verify you have properly installed the update open Epson Smart Panel and click on the Photo Print Button You will see a progress window that says Setting up printer Before you print have your media type print size and Printer Driver set to the correct settings Put a photo on the document glass and Click the Print button The Select TWAIN source window will pop up select EPSON TWAIN 5 and click OK Your photo will be scanned and printed Note You can launch EPSON Photo Print as a standalone application without needing to launch Epson Smart Panel The Photo Print Utility update program will automatically put an Entry in the Start menu To find this entry click on Start gt Programs gt EPSON Scanner gt EPSON Photo Print The update program will also put an EPSON Photo Print shortcut icon on your Desktop you can launch the Photo Print Utility from the shortcut If you do not want this icon on the desktop simply drag it to the Recycle Bin or highlight the shortcut icon and hit the delete key on your keyboard 2 EPSON PRODUCT SUPPORT BULLETIN Date 9 24 2001 PSB No PSB 2001 09 005 Reference N A Originator JD Authorization 44 Affected Product s Perfection 640 1240 1640 1250 1650 amp Stylus Scan 2000
14. for ScanmerkCopy Uiit copier a noid program terminai Copy Utility The Copy utility is having difficulty communicating with the currently selected printer Please check that the printer has been installed correctly Workaround As a temporary solution select another Windows default printer i e one that s compatible with Copy and then launch Copy In Copy change the printer back to the one that you want to use Click the green and Copy button to scan and print Follow these steps to configure Copy for the workaround 1 First verify that you have installed the latest version of Copy currently 2 00A Launch Copy and look for a green screen This is version 2 00A and it should look like this amp Copy Utility Startup Copy Settings Device Settings Image Adjust EPSON Auto Auto Document P OD in Feeder Image Adjust chancement If you don t see this on your screen then visit our web site at www epson com and download the Copy update 2 Once you have installed the update test your printer in Copy If you get an error then go to the next step 3 Click the Start button and then click Settings Select Printers You can also use Control Panel to select Printers Printers and Faxes for Windows XP In Printers use the Add Printer Wizard to add a printer For Windows 98 and up you can try the HP LaserJet 4 For Windows 2000 and XP the Stylus Photo 750 ESC P2 works fine For Windows 95 you ll need to us
15. mahal to tha fokder cick hind Toral to a diain folder dick Brome aed cect athe Foki You can chae nol kmaha FSM Prods Pura by clicking Carca io d Jahn Note You must install the update files in the same directory as the original version of Photo Print in order for the update to work correctly If your installation of EPSON Smart Panel was performed using the default directory you need to install the files to the following location on your Hard Drive C Program Files Epson EPSON Smart Panel for Scanners Photo Print Utility If you did not install the program using the default location you will need to install the Update files to the directory in which you installed EPSON Smart panel s Photo Print Utility 7 Browse to the following location C program files epson epson smart panel for scanners photo print utility and click OK Choose Folder x Please choose the installation folder Path fe program files epson epson smart panel for Directories E bas E Inbox Cancel C DBase Ea Photo Print Utility CI Pm pp Cg Shared X Drives g Network 8 Ifyou are pointing to the correct folder you will see the following screen click Next If you do not see the screen below go back to step 6 Photo Print Setup yall inzal EPSON Phoplo Prov ir thr Iolar Ioda To instal bo is hoide click Het Te katal ta a Aiae eR cic Eros a ect anl fou can choose mot bo instal EPSOM Photo Prt
16. ps Reference N A Total Pages 3 Product s Perfection 640U 1240 1640 1250 1650 2450 1260 1660 2400 series scanners Subject Copy Utility Workaround for Non Epson Printers This bulletin was created to provide information on using Smart Panel s Copy Utility with non Epson printers in Windows The following sections describe a workaround that can be used when Copy Utility has problems working with non Epson printers Description of Issue Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents Although Copy works with non Epson printers it does not support all models Epson periodically releases updates to support the newer models However since new printers are continually being released to market the current Copy update may not work with the latest models When Copy Utility launches it first initializes the scanner and printer If it does not recognize the printer the program will normally return an error The error message may vary depending on the operating system and version of Copy In some cases the program won t generate an error dialog instead it will launch and then quickly shut down If you get the error dialog it will typically look like one of those listed below When you click OK to close the dialog the program takes you back to the Smart Panel main user interface x Microsoft Visual C Runtime Library x Fuurvtime Error Progam ON EPSONM SMART PANEL
17. sections provide a detailed problem description and recommended solutions Problem Description When using TWAIN 5 00A on any Windows operating system to scan multiple pages in Adobe Acrobat 4 0x or 5 0 the application will terminate unexpectedly and all scanned images are lost The problem occurs in either Full Auto Mode Manual Mode and when scanning with the ADF unit When the problem is encountered the application will terminate and one or more of the following error messages will be displayed depending on the Windows operating system Acrobat caused an invalid page fault in module user32 dll Acrobat caused an invalid page fault in module TWAIN_32 dll Acrobat has caused an error in KERNEL32 dll Acrobat will now close Solution 1 To correct this issue for the Perfection 1240 and 1640 series of scanners download the updated TWAIN 5 02A from Epson s web site using the following URL http support epson com filelibrary html 2 For the Perfection 1640SU series you can also obtain a copy of the updated driver on CD through literature fulfillment by contacting Epson s Support line at 562 276 4382 The product code is CPD 10857R1 Installation instructions for this driver are as follows Note During the scanner and TWAIN Driver installation you may be asked to insert your Windows operating system CD ROM Have your Windows CD handy in case you need it Installation Instructions for Windows 98 2000 Me
18. 102 Rev A Total Pages 4 Product s Perfection 640U 1240U 1250 1640SU 1650 2450 Series Scanners Subject Updated Smart Panel Copy Utility Program for Windows Revised This bulletin provides information about the latest release of the Smart Panel Copy Utility program ver 2 00A The version 2 0A Copy Utility is compatible with the following scanner products and supports most Epson printers and some additional 3rd party printers Perfection 640 Perfection 1240U Perfection 1240U Photo Perfection 1640SU Perfection 1640SU Photo Perfection 1640SU Office Perfection 1250 Perfection 1250 Photo Perfection 1650 Perfection 1650 Photo Perfection 2450 Photo This updated utility also features a new user interface and a Device Settings menu for manually selecting TWAIN and printer drivers The Copy Utility program can be installed on Windows 95 98 NT4 Service Pack 4 or later 2000 and Me Copy Utility v 2 00A can be used with Smart Panel 1 01A 1 02A 1 03A and 2 00A Note Epson and other printer vendors continually release new models into the market If your printer does not work with the new Copy utility keep checking the Epson web site for the next revision The Copy utility is updated on a regular basis The new Copy Utility can be downloaded from Epson s web site Enter the URL listed below on your browser to access this web page From the Support page select your product On the Downloads page double click on the Copy Utility program
19. Apple s Support websites and their published system requirements for supported interface connectivity For more information on Windows and Macintosh Interface support please refer to Microsoft s online Knowledge base at www microsoft com or Apple s web site at www apple com For information on add in 3 party interface products please refer to the vendor s documentation or product support web site Windows USB 1 1 Full version Microsoft Windows 98 98 Second Edition Windows Me Windows 2000 or Windows XP or Upgrade from a full version of Windows 98 98SE Me 2000 IEEE 1394 FireWire Full versions of Windows Me 2000 XP or upgrade from a full version of Windows 98 98SE Host computer must have an OHCI compliant IEEE 1394 1995 card or port installed USB 2 0 Hi Speed Full versions of Windows XP or upgrade from a full version of Windows 98 98SE Me 2000 Host computer must have an EHCI compliant USB 2 0 Hi Speed card or port installed Page 1 of 2 Windows 2000 did not support the USB 2 0 hardware specification at the time it was first released Refer to Microsoft Knowledge Base Article 319973 Universal Serial Bus 2 0 Support in Windows 2000 for more information Important Notes 1 Operating system must not be an upgrade from Windows 95 2 For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software 3 USB hubs must be self powered and c
20. EPSON product Support Bulletin Date April 2 2007 Originator VS PSB PSB 2007 04 001 Authorization ypa Reference TI 06 0491 Rev B Total Pages 2 Product s Expression 10000XL 1640 XL 1680 1600 800 836 XL Perfection 3490 3590 4490 V700 V750 V100 V350 1240U 1250 1260 1640 1650 1660 1670 2400 2480 2580 3170 3200 4180 4870 4990 640U 1200U 610 GT 2500 15000 30000 series scanners Subject Scanning Application Force Quits on Mac OS 10 4 This bulletin was created to inform you of an error that may occur when opening a TWAIN compliant scanning application on a Macintosh computer running OS 10 4 Description of Problem When launching a Twain compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model the application will force quit during start up For example using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start up This issue affects the following TWAIN compliant applications EPSON Creativity Suite When pressing the Scan button the Scan Assistant force quits Copy Utility Force quits during start up Photo Impression Force quits during start up Photoshop Elements Force quits during start up Photoshop Force quits during start up Photoshop CS2 Force quits during start up This issue can also occur under the following conditions
21. NEL If you click OK the dialog box will not go away even if you click it repeatedly The computer will be unusable in this state and eventually it locks up A hard reset or power off is required at this point During installation Epson Smart Panel loads a taskbar shortcut in the System Tray that cannot be disabled Epson Smart Panel monitors the status of the Start button s on the scanner at startup this causes the initial error wnen Windows 2000 opens If a member of the Restricted User group attempts to install the Epson Smart Panel software one of two things may happen The user may get an error message and not be able to install Epson Smart Panel or if the installation completes all users including Administrators and Power Users will get the same Registry Data Error as described above Reason Specifications for Epson Smart Panel require the program be installed and used by members of the Administrator or Power Users groups only Epson Smart Panel does not support use by members of more Restricted groups If a member of the more Restricted groups successfully installs Epson Smart Panel it will need to be manually removed by an Administrator logged in under Safe Mode Using the Search utility in Windows 2000 delete all files for Epson Smart Panel for Scanners A System Administrator will then need to add the restricted user to the Power Users Group and then that user can correctly Install and u
22. Next Check the box for Specify a location and uncheck all other search path options Click Browse Find the appropriate folder where the file was downloaded to then select the directory for your operating system Click OK to continue You will then return to the New Hardware Wizard click Next Windows finds the driver for your scanner Click Next to install your TWAIN driver In Windows 2000 you will see the Microsoft Digital Signature screen Click Yes to finish installing your TWAIN driver After the scanner software installation is complete the Screen Calibration utility automatically starts You must calibrate your screen and scanner to reproduce images closely matching the originals Move the slider until the horizontal gray stripes appear similar View the screen from a short distance The gray stripes will not perfectly blend however try to make the two tones match as closely as possible For best print results from an EPSON ink jet printer select a setting of 1 8 Click OK to register the calibration setting Click Finish to exit the New Hardware Wizard NOTE You don t need to change the screen calibration again so long as you continue to use the same monitor If you need to recalibrate your screen at a later time see your Scanner User s Guide for instructions New Driver installation Using the Updated CD Make sure your scanner is turned on and connected to the computer then turn on your computer The New Hardware Wiza
23. a Firewire connection Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner Enables Epson Scan to launch properly when scanning from an Expression 1680 or 1640XL with a Firewire connection Page 1 of 1 Limitations of new driver Action This driver does not support Fast User Switching in OS 10 3 This feature must be turned off before using Epson Scan You may receive an error Epson Scan cannot be started when trying to scan from a Perfection 2450 that is connected to a USB 2 0 supported port To avoid this error use a Firewire connection or a USB 1 1 only supported port Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner restart your system If the computer goes into sleep mode and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop the Epson Scan driver will freeze This does not happen if the computer goes into sleep mode after screen saver has started To avoid lock ups change the scanning mode before the computer goes into sleep mode or re launch Epson Scan after the computer wakes u
24. cument mat as a having a light blue color In this case you may still see a light blue background on your printout where the document mat was showing Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 9 20 2002 Originator TC JD PSB PSB 2002 04 002B Authorization ps Reference N A Total Pages 1 Product s Perfection 640U 1240U 1640SU 1250 1650 2450 series scanners Subject Epson Smart Panel amp Security Rights on Windows 2000 This bulletin was created to inform you of an issue with Epson Smart Panel running under Windows 2000 This issue affects Smart Panel version 1 0 xA 1 01 1 02 1 03 bundled with the Perfection 640U 1240U 1640SU series and version 2 0A which is included with the Perfection 1250 1650 2450 series Description of the Issue When running Windows 2000 if Epson Smart Panel is installed from the scanner software CD and is used by members of the Administrator or Power Users Group the program works normally If a member of a restricted group Users Backup Operators Replicator Guest logs on to a computer on which an Administrator or Power User installed Smart Panel the user will receive an error when booting up to the desktop A dialog box with an OK button pops up displaying the following error message There is no Registry data for EPSON SMART PANEL Clicking OK in the dialog box does not remove the error message even if you click OK repeatedly The computer is unusable at this point an
25. d eventually locks up To recover the user must perform a hard reset and log in as a Power user or Administrator If a member of the Restricted User group attempts to install the Epson Smart Panel software one of two things happens 1 Windows prevents the user from starting installation or 2 the installation completes and all users including Administrators and Power Users will see the Registry Data Error when booting to the desktop Reason Smart Panel loads Start button monitoring during Windows startup When logged in as a restricted user Windows returns an error message as described above because the user has insufficient rights Specifications for Smart Panel do not provide sufficient rights for restricted users to install and use Smart Panel on Windows 2000 Only Administrators users with Administrator rights and Power users have sufficient access privileges to install and use Smart Panel If a member of a Restricted user group is able to install Epson Smart Panel the program will need to be manually removed by an Administrator logged on in Safe Mode Using the Search utility in Windows 2000 delete all files for Epson Smart Panel for Scanners A System Administrator will then need to add the Restricted user to the Power Users Group before the user can install and use Smart Panel Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 9 6 2002 Originator JD PSB PSB 2002 02 003R1 Authorization
26. e an older model such as the HP LaserJet 3 series Keep in mind that other models can be used If one model doesn t work then use another one 4 Follow the on screen instructions to install the printer Once completed verify that it is the default printer 5 Launch Copy If the new default printer is compatible the program will open normally 6 Click the Device Settings button This will bring up the Device Settings user interface In the Output Device field the default printer will be listed here click on the arrow This will bring up the Output Device Chooser window The screen should look like this See E ie Bee er opy Utility aHa CIP ANA 7 eo Copy Settings ai ay Device Settings Image Adjust ea 2i Auto Document Document Erhavceren Feeder Image Adjust 7 Change the printer name to the one you want to use and then click OK Click on the Green button to start scanning EPS ON PRODUCT SUPPORT BULLETIN Date 9 25 01 PSB No PSB 2001 09 006R3 Reference N A Originator TC Authorization 4 Affected Product s EPSON Perfection 640U 1240U 1640SU amp 1250 1650 2450 Series Scanners Subject Updated Photo Print Utility Version 1 31A for EPSON Smart Panel v 1 0xA amp 2 0A for Windows This bulletin provides information on the latest release of the Epson Smart Panel Photo Print Utility program ver 1 31A This version of the Photo Print Utility works with the following scanner products and it p
27. e installed in Mac OS X Classic mode After installation restart the computer in OS X start Classic then launch Photo 3 2 Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before using the programmable Push Shutter Button Function 3 You can use the Push Button Function in Classic mode Photo PC 3100Z Notes 1 This camera is supported by Mac OS X native mode using the embedded Image Capture application B The following models are not supported in OS X Classic when using the connector type s described in the chart below Model Connector Type Perfection 636 Perfection 1200 xpression 636 xpression 800 xpression 1600 xpression 1640XL xpression 1680 Expression 836XL Photo PC 500 Photo PC 600 Photo PC 650 Photo PC 700 Photo PC 750Z
28. ed printer Please check that the printer has been installed correctly Workaround As a temporary solution select another Windows default printer i e one that s compatible with Copy and then launch Copy In Copy change the printer back to the one that you want to use Click the green and Copy button to scan and print Follow these steps to configure Copy for the workaround 1 1 First verify that you have installed the latest version of Copy currently 2 00A Launch Copy and look for a green screen This is version 2 00A and it should look like this amp Copy Utility Startup 5 Copy Settings Device Settings Image Adjust EPSON OP Auto Document Document Erhvceten Feeder Image Adjust If you don t see this on your screen then visit our web site at www epson com and download the Copy update 2 Once you have installed the update test your printer in Copy If you get an error then go to the next step 3 Click the Start button and then click Settings Select Printers You can also use Control Panel to select Printers Printers and Faxes for Windows XP In Printers use the Add Printer Wizard to add a printer For Windows 98 and up you can try the HP LaserJet 4 For Windows 2000 and XP the Stylus Photo 750 ESC P2 works fine For Windows 95 you ll need to use an older model such as the HP LaserJet 3 series Keep in mind that other models can be used If one model doesn t work then use another o
29. h Image Capture 4 Click Scan 5 Click Cancel in the Epson TWAIN Full Auto mode window 6 Click Manual Mode to change to the Epson TWAIN Manual mode user interface window 7 Without making a selection in the preview window click the Scan button in the TWAIN window and wait for the scan to complete Note After acquiring an image Image Capture automatically opens the Preview application to view the image 8 Notice that Image Capture crashes after sending the resulting scanned image to the Preview application Solution and Workarounds Choose from any of the solutions listed below 1 In the Preferences settings for Image Capture do NOT check the box for Use TWAIN software whenever possible 2 If using the Epson TWAIN in Manual mode drag a selection box around the area you want to scan in the preview window before scanning 3 Use Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications instead of Image Capture 4 Upgrade your MAC OS X to 10 2 5 or higher Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 003 Authorization 44 Reference N A Total Pages 2 Product s All EPSON Scanners Subject Windows and Macintosh Operating System requirements for USB 1 1 2 0 and IEEE 1394 FireWire Interface connectivity This bulletin was created to inform customers of EPSON America s support policy regarding Windows and Macin
30. k on the Photo Print Button You will see a progress window that says Setting up printer Before you print have your media type print size and Printer Driver set to the correct settings Put a photo on the document glass and Click the Print button The Select TWAIN source window will pop up select EPSON TWAIN 5 and click OK Your photo will be scanned and printed Note You can launch EPSON Photo Print as a standalone application without needing to launch Epson Smart Panel The Photo Print Utility update program will automatically put an Entry in the Start menu To find this entry click on Start gt Programs gt EPSON Scanner gt EPSON Photo Print The update program will also put an EPSON Photo Print shortcut icon on your Desktop you can launch the Photo Print Utility from the shortcut If you do not want this icon on the desktop simply drag it to the Recycle Bin or highlight the shortcut icon and hit the delete key on your keyboard EPSON PRODUCT SUPPORT BULLETIN Date 7 10 2002 Originator JD PSB PSB 2002 07 001 Authorization ps Reference N A Total Pages 1 Product s Perfection 640U 1240 1640 1250 1650 2450 series scanners Subject Copy Utility Workaround for Non Epson Printers on Macintosh Systems This bulletin was created to provide information on using Smart Panel s Copy Utility with non Epson printers on a Macintosh computer The following sections describe a workaround that can be used when Copy Utility has p
31. n this feature on notice On is selected now and dark gray This will resolve the light gray blue pink background issue in Copy Utility 2 00A E Copy Ula fa Doz ni Bune DEIS image bdpa Now click on the large green Copy Button your image will be scanned and printed The copy of your document should look very close to the original with no background colors added Note The Copy Utility was designed to scan and print a copy of a Letter size 8 5 X 11 document If Your document is not a full Letter size piece of paper then the portion of the scanner s document mat that is showing will be included as part of your copy Some bright white papers can cause a noticeable contrast between the document and the document mat As a result the Copy Utility may recognize the exposed document mat as a having a light blue color In this case you may still see a light blue background on your printout where the document mat was showing Page 4 of 4 EPSON PRODUCT SUPPORT BULLETIN Date 8 8 01 PSB No PSB 2001 08 005 Reference N A Originator TC Authorization 4 Affected Product s Perfection 1240U PHOTO and Perfection 1640SU PHOTO OFFICE Subject Updated EPSON TWAIN Driver Version 5 02A for Windows Scanning Multiple Pages in Adobe Acrobat This bulletin provides information on a problem concerning multiple page scanning in Adobe Acrobat 4 0x and 5 0 when using the Perfection 1240 or 1640 series scanners The following
32. ne 4 Follow the on screen instructions to install the printer Once completed verify that it is the default printer 5 Launch Copy If the new default printer is compatible the program will open normally 6 Click the Device Settings button This will bring up the Device Settings user interface In the Output Device field the default printer will be listed here click on the arrow This will bring up the Output Device Chooser window The screen should look like this E Copy Utility DEOR WARC at E 2 Pal lo pei So ot A OETA 3 oa an sis 7 4 Copy Settings Device Settings Image Adjust Te cml Feeder Image Adjust aes 2 n Auto Document 7 Change the printer name to the one you want to use and then click OK Click on the Green button to start scanning EPSON PRODUCT SUPPORT BULLETIN Date 10 15 01 PSB No PSB 2001 09 006A Reference N A Originator TC Authorization 4 Affected Product s EPSON Perfection 640U 1240U 1640SU amp 1250 1650 2450 Series Scanners Subject Updated Photo Print Utility Version 1 31E for EPSON Smart Panel v 1 0xA amp 2 00A for Windows This bulletin provides information on the latest release of the Epson Smart Panel Photo Print Utility program ver 1 31E This version of the Photo Print Utility works with the following scanner products and it provides improved compatibility and functionality with Windows Operating Systems and most 3 party printers Perfection 640 Pe
33. nk background Reason This is because when printing to non EPSON printers with the Copy utility the Automatic Document Enhancement feature is turned off by default Solution To remove the background you must enable Automatic Document Enhancement To turn on this feature launch the Copy applet by double clicking on its icon Select Epson TWAIN 5 at the following window and click OK amp Copy Utility Auto Document Feeder Image Adjust Page 1 of 2 Click on the Image Adjust button You will notice the Auto Document Enhancement OFF button is selected highlighted in dark gray amp Copy Utility Auto Document Feeder Image Adjust Click the ON button You will now notice that this button is selected highlighted in dark gray amp Copy Utility EPSON Aust Auto Document ji Ai SEHE Image Adjust Now click on the large green Copy button your image will be scanned and printed The copy of your document should look very close to the original with no background colors added Note The Copy utility was designed to scan and print a copy of a Letter size 8 5 X 11 document If your document is not a full letter size piece of paper then the portion of the scanner s document mat that is showing will be included as part of your copy Some bright white papers can cause a noticeable contrast between the document and the document mat As a result the Copy utility may recognize the exposed do
34. on Subject 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 Series Scanners Stylus CX5200 CX3200 CX5400 All in One Products EPSON Scan TWAIN Ver 1 28 for Mac OS 10 2 to 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver 1 28A for the following models Perfection 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 series scanners Stylus CX3200 CX5200 CX5400 multi function devices Expression 1600 1680 1640XL series scanners Reason The new Epson Scan driver improves functionality when scanning in Mac OS 10 3 See the next section for the list of changes included in the new driver Driver Improvements Enables Epson Scan to start when the Scan button is pushed Enables Epson Scan to start even if the volume name Hard Disk on the desktop is only 2 bytes 2 characters in length Eliminates the error Epson scan cannot be started which occurs when the USB cable is disconnected while Epson scan is loading Corrects lock up issues when using the Zoom tool in Epson Scan Corrects functionality issues and mouse cursor lock ups when using the Histogram Adjustment Tone Correction and Image Adjustment tools or when clicking on each tool s Title bar Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with
35. onnected in a first tier configuration for reliability Macintosh OS USB 1 1 Apple Macintosh computer G3 G4 or iMac with built in USB port running Mac OS 8 5 1 to 9 2 2 with all USB extensions enabled For OS X you must have 10 1 3 or later FireWire IEEE 1394 Power PC equipped Macintosh or newer with Mac OS 8 6 to 9 2 2 with Apple s FireWire 2 1 or later software installed For OS X you must have 10 1 3 or later USB 2 0 Hi Speed Not supported Important Notes 1 You cannot use a serial interface to connect the scanner 2 Interface adapter cables i e SCSI to USB or USB to Serial etc are not supported 3 USB hubs must be self powered and connected in a first tier configuration for reliability 4 FireWire port must be compliant with this specification IEEE 1394 2000 compatible Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 1 2003 Originator TC PSB PSB 2003 04 001 Authorization v Reference N A Total Pages 2 Product s Perfection 640U 1240U 1250 1640SU 1650 2450 1260 1660 2400 3200 Series Scanners and the Stylus CX 3200 5200 all in one series Subject Smart Panel Copy Utility may produce copies with a light gray blue pink background when printing to non EPSON printers Description of issue If you are using Copy from EPSON Smart Panel 2 5 2 6 or you installed the Copy utility 2 00A patch for Smart Panel 2 0A 1 0 xA you may find that the program produces copies with a light gray blue pi
36. ows 95 NT 4 0 SP4 SCSI These instructions are for updating the current TWAIN driver for the Perfection 1640SU connected to the SCSI port only They are the same for both for Windows 95 and Windows NT 4 0 Operating Systems Users do not need to remove any files prior to upgrading to TWAIN 5 02A New Driver installation Using the Updated CD 1 2 Insert the disk into your CD ROM drive Double click on My computer double click on your CD ROM drive icon and browse to the following directory on the CD Note X represents the drive letter for your CD ROM drive J e X TWAIN_5 TWAIN DISK1 Double click on Setup exe and follow the on screen instructions New Driver installation Using the Downloaded Driver from the Web Sor Notes Double click on the My Computer icon then on the C drive icon Find the appropriate folder where the file was downloaded to then run the Setup exe file to start the installation Follow the instructions on the screen to complete the installation After the scanner software installation is complete the Screen Calibration utility automatically starts Calibrate your screen as described in the previous sections Click OK to exit the TWAIN 5 Installer Restart your computer Windows Me users only WIA driver option is available in Windows Me The issue described above can also be duplicated with the WIA driver when scanning multiple pages in Adobe Acrobat 4 0x 5 0 WIA does no
37. p and then change modes After scanning with the Perfection 1250 if you then close Epson Scan and disconnect the USB cable a scanner model selection dialog box may appear on the screen Click No and the box closes You can scan normally afterwards The new driver is available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 28A in the Macintosh section To Install Epson Scan 1 28A 1 Launch the EPSON Scan Installer and follow the on screen instructions 2 After the TWAIN has been installed connect the USB or Firewire interface cable from the scanner to the computer To Uninstall Epson Scan 1 28A 1 Disconnect the USB interface cable from the scanner 2 Launch the EPSON Scan Installer 3 Open the drop down menu where you see Easy Install and select Uninstall 4 Click the Uninstall button Page 2 of 2 EPSON Product Support Bulletin Date 04 30 2003 Originator VS PSB PSB 2003 05 008 Authorization Reference N A Total Pages 3 Product s Perfection 1240 1250 1640 1650 1260 1660 2400 2450 Subject Installing Smart Panel on a drive other than C This bulletin was created to inform you of a procedure for installing Smart Panel on drives other than C Description Smart Panel will install on Drive C by default The procedure for specifying a different drive
38. rd screen will then appear For Windows 98 select Search for the best driver for your device In Windows 2000 select Search for a suitable driver for your device For Windows Me select Specify the location of the driver Click Next Browse to the directory for your operating system i e X TWAIN_5 Win98 Note X represents the drive letter for your CD ROM drive You will then return to the New Hardware Wizard click Next Windows finds the driver for your scanner Click Next to install your TWAIN driver In Windows 2000 you will see the Microsoft Digital Signature screen Click Yes to finish installing your TWAIN driver After the scanner software installation is complete the Screen Calibration utility automatically starts You must calibrate your screen and scanner to reproduce images closely matching the originals Move the slider until the horizontal gray stripes appear similar View the screen from a short distance The gray stripes will not perfectly blend however try to make the two tones match as closely as possible For best print results from an EPSON ink jet printer select a setting of 1 8 Click OK to register the calibration setting Click Finish to exit the New Hardware Wizard NOTE You don t need to change the screen calibration again so long as you continue to use the same monitor If you need to recalibrate your screen at a later time see your Scanner User s Guide for instructions Installation Instructions for Wind
39. rfection 1240U Perfection 1250 1250 Photo Perfection 1240U Photo Perfection 1640SU Perfection 1650 1650 Photo Perfection 1640SU Photo Perfection 1640SU Office Perfection 2450 Photo Note Epson and other printer vendors continually release new models into the market If your printer does not work with the updated Photo Print Utility keep checking the Epson web site for the next revision The Photo Print Utility is updated on a regular basis The new Photo Print Utility can only be downloaded from Epson s web site Enter the URL listed below on your browser to access this web page From the Support page select your product On the Downloads page double click on the Photo Print Utility program and follow the on screen instructions to complete the download http support epson com filelibrary html Installation Instructions Use these steps to install the updated Photo Print Utility 1 Close Smart Panel if you have it running 2 From the Start button click Run and then Browse 3 Search for the folder that contains the downloaded Photo Print Utility file By default this folder is called EPSON unless you specified a different download folder location 4 Double click this file to extract the Setup files Double click SETUP EXE The installation will start and the Welcome screen will launch Click Next 6 Next you will see the following screen click Browse A Phivha Print xj Sup vel neta EPSOM Phak Piiri in thes bolei oki Tio
40. roblems working with non Epson printers Description of Issue Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents Although Copy works with non Epson printers it does not support all models Epson periodically releases updates to support the newer models However since new printers are continually being released to market the current Copy utility may not work with the latest models When Copy Utility launches it first initializes the scanner and then the printer If it does not recognize the printer the program may lock up the system or simply stop running You may have to use the Force Quit command or restart the computer to recover Workaround As a temporary solution select the LaserWriter as the default printer and then launch Copy In Copy select the printer that you want to use Click the Copy button to auto scan and print You can use this workaround with Smart Panel 1 01A 1 02A 1 03A and 2 0A Follow these steps to configure Copy for the workaround 1 Open Chooser and select a different default printer We recommend using the LaserWriter Close Chooser when finished 2 Launch Copy Click on the Target Printer button This automatically opens Chooser Select the actual printer you will use to scan and print After completing your selection click OK to close Chooser 3 Click Print Setting and configure the printer driver settings as needed Click OK to close the Settings dialog
41. rovides improved compatibility and functionality with Windows Operating Systems and some non Epson printers Perfection 640 Perfection 1240U Perfection 1250 1250 Photo Perfection 1240U Photo Perfection 1640SU Perfection 1650 1650 Photo Perfection 1640SU Photo Perfection 1640SU Office Perfection 2450 Photo Note Epson and other printer vendors continually release new models into the market If your printer does not work with the updated Photo Print Utility please check the Epson web site for updates Photo Print can be downloaded from Epson s web site From your browser enter this URL http support epson com filelibrary html On the Downloads page click on Perfection Series Click on your scanner model On the Downloads page click on the Photo Print Utility program and follow the on screen instructions to complete the download Installation Instructions Use these steps to install the updated Photo Print Utility 1 Close Smart Panel if you have it running From the Start button click Run and then Browse 3 Search for the folder that contains the downloaded Photo Print Utility file By default this folder is called EPSON unless you specified a different download folder location 4 Double click this file to extract the Setup files 5 Double click SETUP EXE The installation will start and the Welcome screen will launch Click Next 6 Next you will see the following screen click Browse Sead well nated EPSOM Poo Porat in ches
42. se Epson Smart Panel version 1 0x Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 3 4 2002 Originator JD PSB PSB 2002 03 001 Authorization Reference TE01 320 Rev A Total Pages 2 Product s Perfection 610 636 640 1200 1240 1250 1640 1650 2450 amp Expression 636 800 836XL 1600 1640XL 1680 Series Scanners StylusScan 2000 2500 Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in Macintosh OS X Classic Mac OS X provides Classic environment for Mac OS 9 x compatible applications and device drivers For purposes of this document your Macintosh computer requires OS 9 2 1 and 10 1 system software To set up Classic follow the steps below 1 First install or upgrade your Macintosh system to OS 9 2 1 Then install OS 10 1 for details refer to Apple s OS X documentation 2 To start Classic click the Classicicon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 2 1 3 Torun a Classic application just double click on it The following Epson models are supported in Classic Perfection 610 TWAIN L 1 00E USB Perfection 1240U TWAIN 5 02A
43. such as runtime errors when using Smart Panel s Copy utility in Windows 2000 please use this link to update your software http www newsoftinc com patch download english esp 102p05a exe Perfection 640 1240 1640 1250 amp 1650 1 For problems using 3 party printers and Copy Utility with Smart Panel v 1 01A 1 02A 1 03A and 2 00A for Windows please use this link to update to the latest version 2 0A http www newsoftinc com patch download english copy2 exe 2 For scanning or printing issues when using Photo Print bundled with Smart Panel v 1 01A 1 02A 1 03A and 2 00A for Windows please use this link to update your software http www newsoftinc com patch download english epp131 exe Perfection 1250 amp 1650 1 For image quality issues when using Smart Panel s Scan to Web for Windows please use this link to update your software http www newsoftinc com patch download english scantoweb_e exe Stylus Scan 2000 2500 Windows 1 MAC For problems sending and receiving documents when using Smart Panel s Scan to OCR with WinFax Basic please use this link to upgrade the fax engine http www newsoftinc com patch download english esp fax exe For image quality problems or Cannot scan to OCR errors when using Smart Panel s Scan to OCR please use this link to update your software http www newsoftinc com patch download english ocr_01 hqx For problems launching Smart Panel or any of its
44. t support ADF scanning Macintosh Users This issue does not occur on the Macintosh version of TWAIN 5 00A EPSON PRODUCT SUPPORT BULLETIN Date 9 07 2001 PSB No 2001 08 002 Reference TE01 045 Rev B Originator TC amp JD Authorization _ 4 Affected Product s EPSON Imaging Products Scanners Digital Cameras and Stylus Scan Devices Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners Digital Cameras and Stylus Scan Series devices running in Macintosh OS X Classic mode Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers Classic mode will require Mac OS 9 1 system software To setup Classic mode follow the steps below 1 First install or upgrade your Macintosh system to OS 9 1 before installing OS X for details refer to Apple s OS X documentation 2 To start in Classic mode click the Classic icon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic mode can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 1 3 To run a Classic application just double click on it or a document created with the application A The following Epson models are supported in OS X Classic mode via USB Perfection 6360 Perfec
45. tion 12000 Perfection 1640SU TWAIN 5 00A USB Expression 1640XL TWAIN Pro Pro Network 2 00A Expression 1680 Note MAC OS X Classic mode supports USB native and network capable devices Classic mode does not support MAC Serial SCSI or FireWire connected devices Expression Series Scanner Notes 1 When installing the TWAIN driver and you are prompted to restart your computer click Quit instead 2 Click Stop to close the Classic environment Close the System Preferences folder Then restart the computer 3 Ifyou install PageManager v 2 40 05 for the Expression series scanners and the Start button does not work restart the computer Stylus Scan Notes 1 You must install the Stylus Scan drivers in a true 9 1 environment Do not install in OS X Classic the installation will hang From the Printing and Scanning Software CD open the Epson Stylus Scan 2xxx folder and click on the icon to install the drivers When prompted restart the computer Make sure the startup disk is set to OS X before restarting Start Classic and install Smart Panel 2 You must install Smart Panel from its own folder From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Digital Camera Notes 1 EPSON Photo 3 must be installed in a true Mac OS 9 1 environment It cannot b
46. tosh operating system requirements for USB 1 1 2 0 and IEEE 1394 FireWire interface connectivity Reason Currently there are many add in USB 2 0 and IEEE 1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces Epson has released several scanner products with built in USB 2 0 and or IEEE 1394 FireWire ports This document provides a guideline on EPSON America s support policy on the various operating systems and the interface connections they support EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product s documentation Epson customers experiencing problems on an Epson product connected to an add in USB 2 0 or IEEE 1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support This document is not model specific It does not include other important system requirements required to determine product compatibility on a user s computer To determine product support compatibility please refer to the specific scanner s minimum system requirements found on the outside of the product box or visit Epson s web site at www epson com The guidelines below were compiled from Microsofts and
47. y border Using the tools bar color wheel wench and screwdriver make final adjustments to the image i Click on Settings and clear User Defined and give these settings a name e g positive film ii When scanning similar images in the future this new color correction can be selected from the Settings option b c xw wa Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 05 08 2003 Originator TC PSB 2003 05 003 Authorization p Reference N A Total Pages 1 Product s Perfection 610 640 1240U 1640SU 1250 1650 1260 1660 2400 2450 Stylus CX3200 and Stylus CX5200 Subject Epson TWAIN v 5 75A for Apple Macintosh OS X 10 2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver v 5 75A in Apple s Image Capture utility on a Macintosh computer running OS X v 10 2 to v 10 2 4 Reason After completing a scan with the Epson TWAIN driver Image Capture may suddenly crash The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications Note Image Capture and Preview are stand alone application utilities built into OS X Steps to Reproduce 1 Launch Image Capture Open Preferences Under Scanner Preferences check the box for Use TWAIN software whenever possible 2 Quit Image Capture to save the setting 3 Re launc
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