Epson Stylus Pro 5500 Print Engine Warranty Statement
Contents
1. call will be answered promptly Please review the information contained in this booklet You ll find your personal Unit ID number and the exclusive EPSON Preferred toll free number You ll need these numbers to take advantage of our Preferred Service For your convenience we ve included a sheet of labels for you to use as an easy reminder of how to access the Preferred Service Simply write in the Unit ID and Serial Numbers and place the label in plain view on your print engine and in your business card file for reference keep the rest for future use You ll find our complete terms and conditions for this 1 year limited warranty at the end of this booklet under Terms and Conditions Limited Warranty for Commercial Products Once again congratulations and welcome to the EPSON Preferred Family IRE RRR RRR RRR R ERR ERR ERE ERR ERER RRR ERERR ERE ERERERERER SE I Purchasing Extended Service the EPSON Preferred Plus Plan The EPSON Preferred plan offers premium warranty service for 1 year We d like to offer you the opportunity to extend that premium level of service for an additional 1 or 2 years through the EPSON Preferred Plus Plan Epson s extended service contract for the EPSON Stylus Pro 5500 print engine J ust purchase the Preferred Plus Plan and you ll continue to have access to our toll free priority technical support line and printer exchange services You may purchase the Preferred Plus Plan at the time you purchase2. first end user customer that the EPSON Stylus Pro 5500 ink jet print engine covered by this limited warranty statement if purchased and used in the United Sates or Canada will conform to the manufacturer s specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase proof of purchase required Epson also warrants that the consumable ink cartridges enclosed with the engine will perform to the manufacturer s specified usage which usage may expire before the expiration of the limited warranty for the Epson print engine What Epson Will Do To Correct Problems Should your EPSON Stylus Pro 5500 print engine prove defective during the limited warranty period please call the toll free Epson Preferred support line identified in this booklet This line will be answered between 6 00 AM and 8 00 PM Pacific Time Monday through Friday and between 7 00 AM and 4 00 PM Pacific Time Saturday excluding Epson recognized holidays Weekend hours are subject to change without notice When you call please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase The service technician will provide telephone diagnostics to determine whether your unit needs repair If repair is required the technician will provide detailed instructions for warranty service under either our Expedited Exchange or Return for Repai
3. Limited Warranty Program for the EPSON Stylus Pro 5500 Priority Technical Support Toll Free Phone Number Security and Peace of Mind CPD 12107 Please open this booklet and record your unique Unit ID Number You will need it to take full advantage of the Preferred Warranty EPSON Preferred Limited Warranty Program for the EPSON Stylus Pro 5500 eteco ee eee eee eee eeeeeaeeee ee eee eee ee Welcome and Congratulations Congratulations on your purchase of the EPSON Stylus Pro 5500 print engine Your print engine is designed to provide consistent high quality output in the demanding professional graphics environment To ensure your complete satisfaction with its performance EPSON is pleased to include the EPSON Preferred Plus Plan This 1 year limited warranty plan includes priority toll free technical phone support and expedited exchange when required for your print engine If you also purchased the optional Fiery Spark Professional RIP offered by Epson please refer to the limited warranty statement that accompanied the RIP for the terms of the warranty on that product Should you experience a problem with your print engine simply call the exclusive EPSON Preferred toll free number select the technical support option and enter your Unit ID number as described in this booklet Please have your Serial Number available for the answering technical support specialist Since it s an exclusive number your
4. arge for parts or labor Once the repaired or exchange product is returned to you it is your obligation to unpack it re install optional components and set it up at your location Repackaging and Transportation Instructions When getting the print engine ready for transit it is extremely important that you follow the instructions below to avoid permanently damaging the print engine Note You must remove the ink cartridges before shipping the print engine to avoid the possibility of ink leakage This print engine is equipped with a valve system that closes and seals all ink supply lines In order for this valve system to properly close and prevent ink from spilling and damaging the print engine during shipping you must power down the print engine using the Operate button That power down procedure is explained in more detail below If you need to send your print engine back to EPSON please be sure to turn off the print engine with the Operate button before you pack and ship it 1 Turn on the printer 2 Remove any paper in the printer and in the paper trays Press the Eject button to eject any paper that has been fed into the printer 3 Remove all four ink cartridges and store them in separate resealable plastic bags Close the ink cartridge clamps and compartment covers 4 Press the Operate button to turn off the printer After you turn it off the O perate light may flash for a while Do not unplug the power cord at this time Cauti
5. el or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function propery as a result of misuse abuse improper installation neglect improper shipping damage caused by disasters such as fire flood lightning improper electrical currents software problems interaction with non Epson products or service performed by other than an Epson Authorized Servicer Disclaimer of Warranties THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE UNLESS STATED HEREIN ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID Remedies Your exclusive remedy and Epson s entire liability for a material breach of this Agreement will be limited to a refund of the price paid for the Epson product covered by this Agreement Any action for breach of warranty must be brought within 15 months of the date of original purchase Epson is not liable for performance delays or for nonperformance due to causes beyond its reasonable control Except as provided in this written warranty neither Epson nor its affiliates shall be liable for any loss inconvenience or damage including direct special incidental or consequential damages including lost profits cost of substitute equipment downtime claims of third parties includ
6. fective product in the exchange unit box and return it to Epson within 10 business days using the prepaid return label You will need to remove all optional interface cards and memory components installed in the defective product prior to its return For details on packaging and shipping please see the Repackaging and Transportation Instructions below Return for Repair Epson provides this Return for Repair alternative to the Expedited Exchange program described above Under the Return for Repair program to obtain warranty repair for your EPSON Stylus Pro 5500 print engine you will need to either a ship your defective unit directly to Epson at its service facility or b ship or carry in the unit to an Epson authorized Customer Care Center near you and the Customer Care Center will then ship it to Epson for repair It is your responsibility to properly prepare the defective product for shipping and securely package it in its onginal container or equivalent You will need to remove all optional interface cards and memory components installed in your original product prior to its return For details on packaging and shipping please see the Repackaging and Transportation Instructions below If you choose method b above you will need to pay any costs related to shipment of the defective product to the Customer Care Center Upon receipt of your defective unit Epson will at its option repair the unit or replace it on an exchange basis without ch
7. ing customers or injury to property resulting from the use or inability to use the Epson products whether resulting from a breach of warranty or any other legal theory Some jurisdictions do not allow limits on warranties or remedies for breach in certain transactions In such jurisdictions the limits in this paragraph and the preceding paragraph may not apply In Canada warranties include both warranties and conditions Governing Laws Any disputes arising out of this Agreement will be settled by arbitration to be conducted in Los Angeles California in accordance with the commercial Arbitration Rules of the American Arbitration Association and judgment upon the award rendered by the arbitrator s may be entered in any court having jurisdiction thereof This Agreement shall be construed in accordance with the laws of the State of California except the arbitration clause that shall be enforced pursuant to the Federal Arbitration Act Limited Warranty Program for the EPSON Stylus Pro 5500 EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation EPSON Preferred is a service mark of Epson America Inc 2001 Epson America Inc Epson America Inc P O Box 93012 Long Beach CA 90809 9941 MS 6 40
8. on Do not tum off the printer by unplugging it or turning off a power strip The print head will not be locked in the home position and ink left inside the reservoir will leak out damaging the printer 5 Lift the printer cover to make sure the print head has moved to the home far right position If not turn the printer back on and wait until the head stops moving and is in the home position Then turn off the printer with the Operate button 6 After the front panel lights stop flashing unplug the power cord from the electrical outlet then disconnect the interface cable from the printer 7 Remove all accessories that are installed on the printer such as paper cassette trays the optional lower paper cassette etc 8 Repack the printer in its original box if available If you don t have the original packaging you can order the box and corner block pads from your local Epson Customer Care Center Do not ship the ink cartridges with the printer What This Warranty Does Not Cover This warranty covers only normal use in the United States and Canada This warranty does not cover damage attributable to non Epson ink ink cartridges media or parts ink spill damage caused during transit due to improper repacking of the printer or components or peripheral devices added to the Epson product after its shipment from Epson for example dealer or user added non Epson boards Epson is not responsible for warranty service should the Epson lab
9. r program Please see below for highlights of those two programs When service involves the exchange of a unit or its parts the items replaced become the property of Epson The new items assume the remaining warranty period of the original product Exchange print engines and repair parts may be new or remanufactured to Epson standards Expedited Exchange One of your warranty options is our Expedited Exchange program For Epson to process an Expedited Exchange request you must secure the replacement product by providing Epson with a valid credit card number with sufficient credit to cover the price of the product You will be billed at the Manufacturer s Suggested Retail Price if the defective product is not returned to Epson within 10 business days of shipment from Epson If you are unable or choose not to provide the necessary security please refer to the Return for Repair program described below Upon verification of security Epson will ship your exchange product via next business day delivery For calls completed prior to 4 00 PM Pacific Standard Time the exchange unit will ship the same day For calls completed during weekend hours or after 4 00 PM PST the exchange unit will ship the following business day It is your responsibility to unpack Limited Warranty Program for the EPSON Stylus Pro 5500 re install optional components and set up the exchange product at your location It is also your responsibility to properly repack the de
10. your print engine or any time within 90 days after You can obtain pricing information and detailed terms and purchase a 1 or 2 year Preferred Plus Plan from your participating EPSON Stylus Pro 5500 dealer EPSON Preferred Plus Plan Options Product Code 1 Year EPSON Preferred Plus Stylus Pro 5500 EPP55B1 Print Engine only 2 Year EPSON Preferred Plus Stylus Pro 5500 EPP55B2 Print Engine only EPSON Pregrad Limited Warranty Program for the EPSON Stylus Pro 5500 eee C PC CCPOCPCCCCeC Eee et For EPSON Preferred Technical Support Follow these easy steps to obtain technical support Step 1 Have your Serial Number available Step 2 Call toll free 888 377 6611 Step 3 Follow the voice prompt instructions Step 4 Enter your Unit ID Number Step 5 Be prepared to work with the Technical Support Specialist to diagnose the problem Operating Hours Mondaythrough Friday 6 Am to 8 pm Saturday 7 am to 4 pm Pacific Time Note Weekend support hours are subject to change without notice While your print engine is under warranty if you experience difficulty using your Unit ID Number to access the Toll Free Preferred line please call 562 276 1305 during normal business hours so we may resolve the problem Ra RRR RRR ERE RER RE RER ERE RERER ERR ERERRERERERERERRERSER SS Terms and Conditions Limited Warranty for Commercial Products What Is Covered Epson America Inc Epson warrants to the
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