Epson Perfection 3200 PHOTO Product Support Bulletin
Contents
1. SF App v1 1 2 Plugin EICELENT x Folder C Program Files AdobeP Import Export Cancel Next if you click on the Import button in Windows XP you will see the following error message Page 7 of 2 PSB 2004 04 002 SF App exe Unable To Locate Component x This application has failed to start because PLUGIN dll was not found Re installing the application may Fix this problem in Windows 2000 the error message looks like this SF Appexe UnableTotocateDUL xi The dynamic link library PLUGIN dil could not be Found in the specified path C Program Files LaserSoft SilverFast C WINNT System32 C WINNTisystem C WINNT C WINNT system32 C WINNT C W INNT System32 Wbem This occurs because the Plugin dll file does not get copied to the Windows System32 folder Solutions and Workaround There are 2 solutions to fix this error Follow the steps below 1 Manually copy the Photoshop Elements Plugin dll file to the Windows System32 folder 1 If you have installed Photoshop Elements 2 0 in the default location the Elements Plugin dll file can be found in C Program Files Adobe Photoshop Elements 2 Open My Computer and navigate to this folder If you did not use the default folder then navigate to the folder you selected or created for Photoshop Elements 2 2 Copy the file and then navigate to your Windows System32 folder The Windows System322. Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 004 Authorization 9 DS Reference TE03 389 Rev A Total Pages 2 Product s Expression 1600 1680 1640XL Series Scanners Perfection Subject 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 Series Scanners Stylus CX5200 CX3200 CX5400 All in One Products EPSON Scan TWAIN Ver 1 28 for Mac OS 10 2 to 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver 1 28A for the following models Perfection 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 series scanners Stylus CX3200 CX5200 CX5400 multi function devices Expression 1600 1680 1640XL series scanners Reason The new Epson Scan driver improves functionality when scanning in Mac OS 10 3 See the next section for the list of changes included in the new driver Driver Improvements Enables Epson Scan to start when the Scan button is pushed Enables Epson Scan to start even if the volume name Hard Disk on the desktop is only 2 bytes 2 characters in length Eliminates the error Epson scan cannot be started which occurs when the USB cable is disconnected while Epson scan is loading Corrects lock up issues when using the Zoom tool in Epson Scan Corrects functionality issues and mouse cursor lock ups when using the Histogram Adjustment Tone Correction and Image Adjustment tools or when clicking on
3. e When you open the SilverFast plug in driver user interface the Perfection 3200 series scanner may be listed as an EPSON GT 9800 This is normal Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 05 01 2003 Originator JD PSB PSB 2003 05 004 Authorization p Reference TE02 629 Rev A Total Pages 2 Product s Perfection 1260 1660 Photo 2400 Photo 3200 Photo Stylus CX3200 5200 Series Subject Smart Panel Installation on Windows XP with Service Pack 1 This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2 5A or 2 6A on a computer running Windows XP Home or Professional with Service Pack 1 and the Critical Updates ESP 2 5A is bundled with the Perfection 1260 1660 and 2400 series scanners ESP 2 6A is bundled with the Perfection 3200 series and Stylus CX3200 5200 all in one products Description If Service Pack 1 and the Critical Updates are already installed on your PC once you begin the Smart Panel installation the installer for each applet will return an error Refer to the examples in red Launch Scan to PIM installer error 2147024891 can t install scan to PIM file Launch Scan to Web installer error 2147024891 can t install scan to Web file Launch Scan to Photo Print installer error 2147024891 can t install Photo Print file Launch Scan to PIM installer error 2147024891 can t install scan to PIM file During the installation the applet installer may also return
4. folder can be found in the Windows Operating System folder Typically it will be C Windows System32 or C WinNT System32 Then paste a copy of the Plugin dll file into the System32 folder This will prevent the Plugin dll error from occurring 2 The second way to resolve this error is to upgrade the version of SilverFast Follow the download and installation steps outlined below Important You must have a valid email account and register with LaserSoft Imaging in order to get the Download password sent to you Uninstall the original version of Silverfast prior to downloading and installing the upgraded version 1 Open you browser and point to LaserSoft s SilverFast Web site at www silverfast com 2 On the SilverFast web site navigate to the Download gt SilverFast Update page 3 Select Version 6 then select SilverFast Ai 6 for the Perfection 3200 PRO or select SilverFast SE 6 for the Perfection 3200 Photo 4 Next select the make and model Epson Perfection 3200 Photo Note The Photo model is the only model listed even for SilverFast Ai 6 or the Perfection 3200 PRO 5 Then select your language Operating System and Installation Type Photoshop Plug In 6 You will then be asked for your SilverFast serial number This can be found on the sleeve of the SilverFast CD that came with your scanner Select your download When prompted for the username and password enter the information provi
5. 1 Dragging the Epson Scan folder located in the Applications folder to the Trash can 2 Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner and then installing the new driver Operating Systems Effected Mac OS 10 4 to 10 4 9 Affected Epson Scan Driver Versions 2 70A or later Page 1of2 PSB 2007 04 001 Correct Procedure for Deleting Epson Scan Driver Use the driver specifically written for your scanner model to uninstall the Epson Scan driver If you have more than one Epson scanner model on your computer use the driver specifically written for each scanner to uninstall its respective device driver f upgrading from a Power PC based Epson Scan driver to a Universal Binary driver first delete the Power PC driver using only the Power PC driver for your scanner model Then install the Universal Binary driver If the above procedure does not resolve the problem then manually verify that the Epson Scan files and folders listed below have been deleted EPSON Scan in Applications Folder EPSON ds scanner model located in the Library Image Capture TWAIN Data Sources folder Page 2 of 2 PSB 2007 04 001 EPSON product Support Bulletin Date 4 2 2004 Originator TC PSB PSB 2004 04 002 Authorization ye Reference N A Total Pages 2 Product s Perfection 3200 Series Scanner Subject LaserSoft Imaging SilverFas
6. IEEE 1394 FireWire Full versions of Windows Me 2000 XP or upgrade from a full version of Windows 98 98SE Host computer must have an OHCI compliant IEEE 1394 1995 card or port installed USB 2 0 Hi Speed Full versions of Windows XP or upgrade from a full version of Windows 98 98SE Me 2000 Host computer must have an EHCI compliant USB 2 0 Hi Speed card or port installed Page 1 of 2 Windows 2000 did not support the USB 2 0 hardware specification at the time it was first released Refer to Microsoft Knowledge Base Article 319973 Universal Serial Bus 2 0 Support in Windows 2000 for more information Important Notes 1 Operating system must not be an upgrade from Windows 95 2 For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software 3 USB hubs must be self powered and connected in a first tier configuration for reliability Macintosh OS USB 1 1 Apple Macintosh computer G3 G4 or iMac with built in USB port running Mac OS 8 5 1 to 9 2 2 with all USB extensions enabled For OS X you must have 10 1 3 or later FireWire IEEE 1394 Power PC equipped Macintosh or newer with Mac OS 8 6 to 9 2 2 with Apple s FireWire 2 1 or later software installed For OS X you must have 10 1 3 or later USB 2 0 Hi Speed Not supported Important Notes 1 You cannot use a serial interface to connect the scanner 2 Interface adapter ca
7. additional error messages See examples in red cannot launch d installers epweb american setup inx cannot launch d installers ecopy american disk1 setup inx Solution 1 Navigate to Add Remove Programs in Control Panel Remove Smart Panel and all of the following listed applications a Epson Twain 5 b Scan to Web c PhotoPrint d Epson Copy utility e Arcsoft Photolmpression Note If any of the programs cannot be removed properly then skip to the next step 2 Find and remove all Smart Panel and Twain related files or folders They are located in the following folders a epfb5 default folder located in C Windows twain_32 b epson default folder located in C Program Files Note Open the Epson folder and remove only these folders Convert Copy Utility Photo Print ScanTo Web and Smart Panel Page 7 of 2 3 Unplug the USB cable from the scanner and close all open programs including virus protection screen savers and any programs running in the background 4 Download DelReg2 5 exe from the Newsoft web site to remove the Smart Panel Registry entries Use this URL to find the DelReg download page http www newsoftinc com download patch esp American DelReg2 5 exe 5 Download and install a patch from Microsoft s web site Use this URL to find the download page http www microsoft com downloads In the Keywords field enter Q329623 and click Go You will see the following download page Issue with
8. each tool s Title bar Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with a Firewire connection Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner Enables Epson Scan to launch properly when scanning from an Expression 1680 or 1640XL with a Firewire connection Page 1 of 1 Limitations of new driver Action This driver does not support Fast User Switching in OS 10 3 This feature must be turned off before using Epson Scan You may receive an error Epson Scan cannot be started when trying to scan from a Perfection 2450 that is connected to a USB 2 0 supported port To avoid this error use a Firewire connection or a USB 1 1 only supported port Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner restart your system If the computer goes into sleep mode and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop the Epson Scan driver will fre
9. for all the models listed above e Fixes compatibility issues when scanning from a third party program written in Delphi e The latest versions of the following ICC profiles are included in this driver revision EWAPPLE ICM EWCIE ICM EWPALSEC ICM EWSMPTE ICM EWSRGB ICM e Includes the latest DTR Document Type Recognition engine v 3 66 e An error message is displayed when scanning from the Epson Scan stand alone utility and PhotoShop in Windows 2000 and XP e Fixes black image output issue when scanning in Full Auto Mode with Newspaper selected e Improves sharpness when applying the marquee tool to cut an image in two e Applies correct values to a scanned image when using the Gray Balance Intensity tool in the Histogram Adjustment dialog e Allows Epson Scan to properly launch in Windows XP when this operating system is formatted in the NTFS file system Perfection 1670 Photo only Corrects an issue where one or more custom settings did not return to the default after using the Reset buttons Perfection 3170 Photo only Fixes cropping issues that may occur when using the Auto Marquee tool Supported OS Windows98 Windows Me Windows2000 Windows XP Action Download the updated Epson Scan driver as needed to correct any of the issues indicated above Go to www epson com and click on Drivers and Downloads Select the model you are looking to update and click on Epson Scan version 1 25A epson10966 exe
10. support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product s documentation Epson customers experiencing problems on an Epson product connected to an add in USB 2 0 or IEEE 1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support This document is not model specific It does not include other important system requirements required to determine product compatibility on a user s computer To determine product support compatibility please refer to the specific scanner s minimum system requirements found on the outside of the product box or visit Epson s web site at www epson com The guidelines below were compiled from Microsofts and Apple s Support websites and their published system requirements for supported interface connectivity For more information on Windows and Macintosh Interface support please refer to Microsoft s online Knowledge base at www microsoft com or Apple s web site at www apple com For information on add in 3 party interface products please refer to the vendor s documentation or product support web site Windows USB 1 1 Full version Microsoft Windows 98 98 Second Edition Windows Me Windows 2000 or Windows XP or Upgrade from a full version of Windows 98 98SE Me 2000
11. 3 02 001 Authorization y Reference N A Total Pages 3 Product s Perfection 1260 1660 2400 3200 Series Stylus CX3200 5200 Subject Scan to Email Supported Applications for EPSON Smart Panel v 2 5A 2 6A Description of issue This bulletin was created to inform users of a typographical error in the table of supported e mail applications in the Scan to E mail utility for Epson s Smart Panel 2 5A and 2 6A Smart Panel 2 5A supports the Perfection 1260 1660 2400 3200 series scanners Smart Panel 2 6A supports the Stylus CX3200 5200 The table can be found by clicking the Help file icon on Smart Panel s main user interface screen According to the Table of supported e mail applications in the Scan to E mail Help file AOL appears to be a supported application However this program is NOT supported Customers will find that they can t get AOL to register as a valid Scan to E mail application Reason The listing for supported AOL versions under Windows and Mac OS 8 x 9 x is incorrect It currently reads v which indicates for AOL It should be an x as it does NOT support AOL see screen shot illustration on next page The Scan to Email utility only supports MAPI compliant e mail applications AOL is a web based e mail and is therefore not supported Note In the following table v Version and x Not supported Page 1 of 3 A Scan to E mail Help Microsoft Internet Explorer Eile Edit View Favorites Too
12. 40 1270 Note The patch file is available in English and French For Issue 2 An updated SilverFast driver is now available To download the driver visit LaserSoft s SilverFast Update website at http www silverfast com update v6 en html If you need assistance contact LaserSoft technical support at 941 383 7496 or fax them at 941 387 7574 Notes The Perfection 3200 Photo comes with SilverFast version SE 6 and the Perfection 3200 Pro comes with version Ai 6 e Important To download the update file you must first register on line and get a user name and password Make sure to enter the username and password EXACTLY as provided The username and password are case sensitive and must not contain any spaces e You must remove the bundled version of SilverFast 6 Ai SE driver before you can install the updated version e When prompted enter the serial number on the CD sleeve to install the new update unless otherwise directed by LaserSoft SilverFast Technical support e When navigating the LaserSoft SilverFast Update menus select EPSON as the Manufacturer Select Perfection 3200 Photo for both the Photo and Pro models Select the Installation type as PhotoShop Plug in e The Ai 6 and SE 6 plug in drivers with revision Or3 i e v 6 1 0r3 already include the update After installing the SilverFast driver you will be able to scan with either the new Epson Scan driver v 1 21A or the SilverFast Plug in
13. 400 Stylus Photo RX500 models only 1 Download the epson10973 sea hqx file Double click to extract the installation files 2 Open the epson10973 folder 3 Double click the Epson Smart Panel patch file icon Follow the prompts to complete the installation Page 17 of 1 EPSON Product Support Bulletin Date 2 2 2004 Originator VS PSB PSB 2004 02 001 Authorization Vps Reference TE03 390 Rev A Total Pages 1 Product s Perfection 1670 Photo 2400 Photo 3170 Photo and 3200 Photo Subject EPSON Scan release v 1 28A for Macintosh This bulletin was created to inform you of a new Epson Scan Twain driver v 1 28A for Mac OS 8 6 to 9 2 2 See the Modifications section below for the list of changes included in this version Description of Change New driver release v 1 28A Reason To improve scanner driver functionality See next section for specific changes Modifications e Prevents EPSON Scan from locking up when two are more marquees have been specified in the Preview window and the size of the marquee in the Zoom magnification window has been resized e In Home Mode with the resolution set to 600 DPI and the Target size at 240 x 320 Screen if the resolution is then changed to 300 default Printer the pixel size of the final scanned image becomes 120 x 160 Fixes compatibility issues when scanning from a third party program written in Delphi Updated to the latest ICC profile EW sRGB Updated with the lat
14. DirectX May Cause DVD Players To Not Work Do not be confused by the page title This is the correct link and patch Select the same language that you will use for installing Smart Panel and click Download Open the patch file and follow the onscreen instructions to install the patch Restart the computer 6 Insert the product installation CD and reinstall all programs Reconnect the scanner You will now be able to successfully launch and use Smart Panel Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 003 Authorization 44 Reference N A Total Pages 2 Product s All EPSON Scanners Subject Windows and Macintosh Operating System requirements for USB 1 1 2 0 and IEEE 1394 FireWire Interface connectivity This bulletin was created to inform customers of EPSON America s support policy regarding Windows and Macintosh operating system requirements for USB 1 1 2 0 and IEEE 1394 FireWire interface connectivity Reason Currently there are many add in USB 2 0 and IEEE 1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces Epson has released several scanner products with built in USB 2 0 and or IEEE 1394 FireWire ports This document provides a guideline on EPSON America s support policy on the various operating systems and the interface connections they support EPSON technical
15. EPSON product Support Bulletin Date April 2 2007 Originator VS PSB PSB 2007 04 001 Authorization ypa Reference TI 06 0491 Rev B Total Pages 2 Product s Expression 10000XL 1640 XL 1680 1600 800 836 XL Perfection 3490 3590 4490 V700 V750 V100 V350 1240U 1250 1260 1640 1650 1660 1670 2400 2480 2580 3170 3200 4180 4870 4990 640U 1200U 610 GT 2500 15000 30000 series scanners Subject Scanning Application Force Quits on Mac OS 10 4 This bulletin was created to inform you of an error that may occur when opening a TWAIN compliant scanning application on a Macintosh computer running OS 10 4 Description of Problem When launching a Twain compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model the application will force quit during start up For example using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start up This issue affects the following TWAIN compliant applications EPSON Creativity Suite When pressing the Scan button the Scan Assistant force quits Copy Utility Force quits during start up Photo Impression Force quits during start up Photoshop Elements Force quits during start up Photoshop Force quits during start up Photoshop CS2 Force quits during start up This issue can also occur under the following conditions
16. Epson Scan Driver v 1 21A in ArcSoft PhotoBase v 2 5 in OS 10 2 x the Epson Scan user interface screen does not refresh itself properly after a scan Instead the user interface window displays as a blank except for a 1 x 1 square in the upper left hand corner See image below This issue occurs in Home and Professional modes EPSON Scan EPSON Perfection 3200 re EP lt Settings Name Comments This problem does not occur in the other two ArcSoft Suite applications Panorama Maker 3 0 and PhotoStudio 4 The issue does not affect Adobe Photoshop Elements 2 0 or any Page 1 of 2 other TWAIN compliant applications In Epson Scan s Professional Mode if you grab the resizer handle located in the lower right hand corner and resize the user interface window the window will refresh itself properly Issue 2 The LaserSoft SilverFast TWAIN Driver is not compatible with the new Epson Scan v 1 21A driver Solutions For Issue 1 A patch is now available Go to ArcSoft s PhotoBase Support page at http www arcsoft com en support downloads patches asp title 8 to download and install the patch file If this link is not working visit ArcSoft s website at http www arcsoft com en index asp and navigate to the PhotoBase support Page to find the patch file If you have questions about your ArcSoft product contact ArcSoft s Technical Support at 510 440 9901 or fax them at 510 4
17. One Products Subject Patch for Epson Smart Panel Ver 3 0xA and 3 10A for Mac OS 10 3 This bulletin was created to inform you of a patch for Smart Panel 3 0A 3 00A 3 01A and 3 10A for Mac OS 10 3 and 10 3 1 Reason The patch fixes certain functionality issues when using Smart Panel on Mac OS 10 3 and 10 3 1 See the next section for a list of issues that are fixed when you install the patch Patch Improvements o Restores functionality to the Target Applet and Active Device selection windows on Smart Panel s main user interface o Restores functionality to the View Images Assistant window when scanning from Smart Panel o Allows you to change the file format when using the Save File Assistant in Scan and Save Note The patch supports Mac OS 10 3 and 10 3 1 only The patch does not fix any issues that may occur when using Copy Center Action The patch files are available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner or multi function device On the Downloads page you will see one of the following files listed for your model Epson Smart Panel Patch v3 01P03A for Smart Panel v3 0xA 1 Download the epson10972 sea hqx file Double click to extract the installation files 2 Open the epson10972 folder 3 Double click the Epson Smart Panel patch file icon Follow the prompts to complete the installation Epson Smart Panel Patch v3 10P01A for Smart Panel v3 10A Stylus CX6
18. anner is connected to a non HI SPEED USB USB 1 1 Port The message is only an indication that Windows XP recognizes a USB 2 0 scanner connected to a USB 1 1 port This warning message appears the first time the scanner is connected to the computer and every time the scanner is powered on It is NOT an error message The message cannot be disabled but you can close it by clicking on the X as shown in the red box below A HI SPEED USB Device Plugged into non HI SPEED USB Hub 4 HI SPEED USB device is plugged into a non HI SPEED USB hub For assistance in solving this problem click this message If you click anywhere in the message box you see the screen below HI SPEED USB Device Attached To non HI SPEED Hub The EPSON Perfection 3200 is a HI SPEED USB device and will function at reduced speed when plugged into a non HI SPEED port There are no HI SPEED USB host controllers installed on this computer Intelfr 82801B4 B4M USB Universal Host Controller 2444 E amp USB Root Hub 2 ports s EPSON Perfection 3200 amp Unused Port i z Intelfr 82801B4 B4M USB Universal Host Controller 2442 Recommendation The EPSON Perfection 3200 will function at reduced speed ou must add a HI SPEED USB host controller to this computer to obtain maximum performance Click on the Close button to close the window Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 02 10 2003 Originator TC PSB PSB 200
19. bles i e SCSI to USB or USB to Serial etc are not supported 3 USB hubs must be self powered and connected in a first tier configuration for reliability 4 FireWire port must be compliant with this specification IEEE 1394 2000 compatible Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 1 2003 Originator TC PSB PSB 2003 04 001 Authorization v Reference N A Total Pages 2 Product s Perfection 640U 1240U 1250 1640SU 1650 2450 1260 1660 2400 3200 Series Scanners and the Stylus CX 3200 5200 all in one series Subject Smart Panel Copy Utility may produce copies with a light gray blue pink background when printing to non EPSON printers Description of issue If you are using Copy from EPSON Smart Panel 2 5 2 6 or you installed the Copy utility 2 00A patch for Smart Panel 2 0A 1 0 xA you may find that the program produces copies with a light gray blue pink background Reason This is because when printing to non EPSON printers with the Copy utility the Automatic Document Enhancement feature is turned off by default Solution To remove the background you must enable Automatic Document Enhancement To turn on this feature launch the Copy applet by double clicking on its icon Select Epson TWAIN 5 at the following window and click OK amp Copy Utility Auto Document Feeder Image Adjust Page 1 of 2 Click on the Image Adjust button You will notice the Auto Document Enhancement OFF butto
20. ded to you in the email from LaserSoft Imaging 7 Download and install the updated version of SilverFast Note The bundled version of SilverFast Ai 6 or SE 6 is 6 0 1r31 After the upgrade it should be 6 2 0r7 or higher Page 2 of 2 PSB 2004 04 002 EPSON PRODUCT SUPPORT BULLETIN Date PSB Reference Product s Subject 2 2 2004 Originator JD PSB 2004 02 008 Authorization DS TE03 379 Rev A Total Pages 2 Perfection 1670 2400 3170 3200 Series Scanners amp Stylus CX3200 5200 5400 6400 Stylus Photo RX500 All in One Products Smart Panel Compatibility on Mac OS 10 3 This bulletin was created to inform you of issues that can occur when using Smart Panel 3 0xA and 3 10A on Mac OS 10 3 or later Smart Panel 3 0xA 3 0A 3 00A 3 01A is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500 These two products come with Smart Panel 3 10A Description of Issue Certain tools on the Smart Panel user interface may not work properly When launching and or scanning from certain applets programs in Smart Panel the program may experience unexpected behavior and or generate an error message and fail In some cases the applet cannot launch The following functions and applets are affected On the Smart Panel main user interface the Target Applet Scan button assignment window lower left may not function or display On the Smart Panel main user interface the Active Device mo
21. del selection window lower right may not function or display On the Smart Panel main user interface the Palette Interface selection tool bottom center may not function or display Reprint Photos Error during launch Unexpected error 109 Scan and Save you are unable to select a file type in the File Format field in the Save File Assistant window Copy Center utility Error during launch This application has unexpectedly quit Copy to Fax available on All in One products Error during launch This application has unexpectedly quit Edit Text Epson Scan may hang when scanning from Full Auto Mode View and Create 3 10A no known issues Scan to Application Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Page 1 of 2 e Scan to Email Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window e Business Card 3 0xA Error when attempting to scan The application has unexpectedly quit e Epson Photo Site Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Resolution Epson has released patches that fix the issues listed above The patch files are available for download from the Epson website Action Go to www epson com Click on Dr
22. est DTR Document Type Recognition engine v 3 66 Fixes black image output issue when scanning in Full Auto Mode with Newspaper selected Prevents EPSON Scan from unexpectedly quitting when scanning at high resolution e Fixes cropping issues that may occur when using the Auto Marquee tool on the Perfection 3170 Action To download this driver visit the Epson web site at www Epson com Click Drivers and Downloads Select your model Search for Twain Driver and Epson Scan Utility v 1 28A The filename is epson10967 sea hqx Follow the onscreen prompts to install the driver Page 7 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 9 18 2003 Originator TC PSB PSB 2003 09 001 Authorization 44 Reference N A Total Pages 2 Product s Perfection 3200 Series Subject Updated Epson Scan v 1 21A for Macintosh OS 10 2 x This bulletin was created to inform you that Epson has released a new TWAIN compliant driver for the Perfection 3200 series scanner for Macintosh OS 10 2 x This new driver Epson Scan v 1 21A has two new features Easy Photo Fix Technology featuring one touch color restoration and a dust removal feature for film scans Please note that this driver is for native Mac OS 10 2 x TWAIN compliant applications only This driver does not support Epson Smart Panel v 2 6A in Classic Mode We have found two issues with bundled software that are addressed below Description of Issues Issue 1 When scanning with
23. eze This does not happen if the computer goes into sleep mode after screen saver has started To avoid lock ups change the scanning mode before the computer goes into sleep mode or re launch Epson Scan after the computer wakes up and then change modes After scanning with the Perfection 1250 if you then close Epson Scan and disconnect the USB cable a scanner model selection dialog box may appear on the screen Click No and the box closes You can scan normally afterwards The new driver is available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 28A in the Macintosh section To Install Epson Scan 1 28A 1 Launch the EPSON Scan Installer and follow the on screen instructions 2 After the TWAIN has been installed connect the USB or Firewire interface cable from the scanner to the computer To Uninstall Epson Scan 1 28A 1 Disconnect the USB interface cable from the scanner 2 Launch the EPSON Scan Installer 3 Open the drop down menu where you see Easy Install and select Uninstall 4 Click the Uninstall button Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 003 Authorization 5 DS Reference TE03 538 Rev A Total Pages 1 Product s Perfection 1670 2400 31 70 3200 Series Scanners Stylus CX6400 Stylus Photo RX500 All in
24. ivers and Downloads Select your product model On the Downloads page select the patch files Follow the on screen prompts to install the files The names of the patch files are as follows Copy Center utility patch for Smart Panel 3 0xA and 3 10A Download epson11002 sea hqx Business Card patch for Smart Panel 3 0xA Download epson10974 sea hqx Smart Panel 3 0xA patch Download epson10972 sea hqx Smart Panel 3 10A patch for Stylus CX6400 and Photo RX500 only Download epson10973 sea hqx Important Note The patches have been tested to work on Mac OS 10 3 and 10 3 1 Mac OS 10 3 2 was released after these patches were posted so they only support OS 10 3 and 10 3 1 If you continue to have functionality issues after installing the patches make sure you have installed the latest Epson Scan Twain drivers Check the Epson website for the most current versions Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 02 2 2004 Originator TC JD PSB PSB 2004 02 007 Authorization DS Reference TE03 391 Rev A amp TE03 446 Rev A Total Pages 1 Product s Perfection 1670 2400 3170 3200 Series Scanners Subject Updated Epson Scan Driver Release Ver 1 25A for Windows This bulletin was created to inform you of an updated version of Epson Scan Twain Driver v 1 25A and Utility for the following Epson Scanner models Perfection 1670 2400 31 70 3200 series scanners Description of Change This driver corrects the following issues
25. ls Help a Scan to E mail supports various file formats so you can convert images into different image file formats For detailed information about supported file formats please consult the Supported File Formats section Scan to E mail supports the following e mail programs Mail Powervail x x 4 Entourage x 2001 x z Computer Below is some additional information on AOL support taken from NewSoft s Inc Support web site URL http www newsoftinc com Q Can Scan to E mail support AOL MSN mail A Smart Panel does not support web based mail You need to use a MAPI compliant e mail programs to send a new e mail in Scan to E mail Please refer to the supported e mail programs lt ESP25 Win 0027 htm gt Page 2 of 3 Q Which E mail program is supported with Scan to E mail A For Windows Outlook Express 4 5 5 0 6 MS Outlook 98 2000 2002 CC Mail 6 0 8 0 PostPet 2 0 Netscape Messenger 4 7 Note Smart Panel supports MAPI compliant e mail programs For Macintosh Outlook Express 4 5 5 0 Eudora Mail Lite 3 1 Eudora Mail 5 1 PowerMail 3 x Ouick Mail 2 3 6 PostPet 2 0 Page 3 of 3
26. n is selected highlighted in dark gray amp Copy Utility Auto Document Feeder Image Adjust Click the ON button You will now notice that this button is selected highlighted in dark gray amp Copy Utility EPSON Aust Auto Document ji Ai SEHE Image Adjust Now click on the large green Copy button your image will be scanned and printed The copy of your document should look very close to the original with no background colors added Note The Copy utility was designed to scan and print a copy of a Letter size 8 5 X 11 document If your document is not a full letter size piece of paper then the portion of the scanner s document mat that is showing will be included as part of your copy Some bright white papers can cause a noticeable contrast between the document and the document mat As a result the Copy utility may recognize the exposed document mat as a having a light blue color In this case you may still see a light blue background on your printout where the document mat was showing Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 1 17 2004 Originator TC PSB PSB 2003 02 002R1 Authorization Reference N A Total Pages 1 Product s Perfection 1660 2400 2450 3200 1670 31 70 4870 Series Scanners Subject Windows XP warning message for HI SPEED USB USB 2 0 Devices This bulletin was created to inform you of a Windows XP warning message that comes up when an EPSON HI SPEED USB USB 2 0 sc
27. t Driver issues with Windows 2000 and XP This bulletin was created to inform you of an issue that can occur under Windows 2000 and XP with the LaserSoft Imaging SilverFast scanner driver bundled with the Perfection 3200 Series scanners The issue occurs on both the SilverFast Ai 6 and SE 6 plug in drivers Description of Issue When the SilverFast scanning application SF App v1 1 2 is first launched you see the following screen You must click on the Drop Down button see red box in order to be able to choose a Plugin folder SF App v1 1 2 X f Choose Plugin folder gt lt Choose Plugin folder gt lt Choose Plugin folder gt M gg ase UIT C Program Files Adobe Photoshop ba Nhin Taai Terarnek C b B Plug Ins A 6 Adobe ImageReady H Adobe Photoshop Or Digimarc Displacement Maps Effects O File Formats Filters rO H SilverFast v If you have installed Photoshop Elements 2 0 using the default location the correct Plugin folder that the SilverFast application should point to is C Program Files Adobe Photoshop Elements 2 Plug Ins Import Export If you do not use the default folder then navigate to the folder you selected or created for Photoshop Elements 2 and choose the Plug Ins Ilmport Export folder Once the correct Plugin folder location is selected the SilverFast Launcher window should display SilverFast Epson in the Plugin window as shown in the example below
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