Epson Perfection 1260 Scanner Product Support Bulletin
Contents
1. amp Copy Utility Auto Document Feeder Image Adjust Page 1 of 2 Click on the Image Adjust button You will notice the Auto Document Enhancement OFF button is selected highlighted in dark gray amp Copy Utility Auto Document Feeder Image Adjust Click the ON button You will now notice that this button is selected highlighted in dark gray amp Copy Utility EPSON Aust Auto Document ji Ai SEHE Image Adjust Now click on the large green Copy button your image will be scanned and printed The copy of your document should look very close to the original with no background colors added Note The Copy utility was designed to scan and print a copy of a Letter size 8 5 X 11 document If your document is not a full letter size piece of paper then the portion of the scanner s document mat that is showing will be included as part of your copy Some bright white papers can cause a noticeable contrast between the document and the document mat As a result the Copy utility may recognize the exposed document mat as a having a light blue color In this case you may still see a light blue background on your printout where the document mat was showing Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 02 10 2003 Originator TC PSB PSB 2003 02 001 Authorization y Reference N A Total Pages 3 Product s Perfection 1260 1660 2400 3200 Series Stylus CX3200 5200 Subject Scan to Email Sup2. isn t immediately apparent Solution The following steps will allow most of Smart Panel to install on a different drive letter other than the default The Epson Twain and Scan to Web programs will only install on drive C 01 Using Auto Run let the installation start then Cancel the installation at the program selection screen 02 Using Windows Explorer locate the Epson CD open the Installers folder 03 Open the SPANEL folder found in the Installers folder 03 Open the American folder found in the SPANEL folder and double click on the Setup file with the Monitor computer icon 04 Advance through the Agreement screens 05 At the Choose Designation Location screen click on Browse See example on next page Page 1 of 3 Choose Destination Location Setup will install Smart Panel in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder You can choose notto install Smart Panel by clicking Cancel to exit Setup Destination Folder C Program Files EPSON Smart Panel lt Back Next gt Cancel Page 2of3 06 Click on the Path Line and using the back arrow back up the cursor to the drive letter and change it to the desired drive letter Choose Folder ioe Program Files Accessories vw lnternet Connecti Internet Explorer NetMeeting Online Services 07 Click on OK 08
3. For the message to create the necessary folders click YES 09 Click Next 10 Continue with installation 11 Follow steps 5 through 9 for Copy Utility installation 12 Follow steps 5 through 9 for any other Smart Panel applet to be installed 13 If Epson Twain has not been installed go to Twain 5 x and run disk 1 14 Restart system and test the software with the scanner Page 3of3 EPSON PRODUCT SUPPORT BULLETIN Date 4 30 2003 Originator VS PSB PSB 2003 05 006 Authorization ps Reference N A Total Pages 1 Product s Perfection 1240 1250 1640 1650 1260 1660 2400 2450 Subject Making Adjustments in Epson Twain 5 X X This bulletin was created to inform you of a procedure for making adjustments in Epson Twain 5 X X Description 01 When using the TPU transparency adapter in manual mode or auto mode the scanned image is not correctly detected 02 The scanned TPU image has a color cast to it Solution 01 If Epson twain is in full auto mode a Click Cancel and then Manual to get into manual mode b Click on the Configuration tab c Remove the check mark or dot from Auto Thumbnail option i This will allow manual selection for the TPU type of film ii This will allow manual marquees 02 If the scanned TPU image has a color cast a Marquee the image making sure none of the border of the film strip slide is included Do a magnified preview of the marquee to verif
4. 1 Dragging the Epson Scan folder located in the Applications folder to the Trash can 2 Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner and then installing the new driver Operating Systems Effected Mac OS 10 4 to 10 4 9 Affected Epson Scan Driver Versions 2 70A or later Page 1of2 PSB 2007 04 001 Correct Procedure for Deleting Epson Scan Driver Use the driver specifically written for your scanner model to uninstall the Epson Scan driver If you have more than one Epson scanner model on your computer use the driver specifically written for each scanner to uninstall its respective device driver f upgrading from a Power PC based Epson Scan driver to a Universal Binary driver first delete the Power PC driver using only the Power PC driver for your scanner model Then install the Universal Binary driver If the above procedure does not resolve the problem then manually verify that the Epson Scan files and folders listed below have been deleted EPSON Scan in Applications Folder EPSON ds scanner model located in the Library Image Capture TWAIN Data Sources folder Page 2 of 2 PSB 2007 04 001 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 004 Authorization 9 DS Reference TE03 389 Rev A Total Pages 2 Product s Expression 1600 1680 1640XL Series Scanners Perfecti
5. Solution Use the Scale slider to increase the Scale percentage until your target size reaches 4 X 6 This should be around 450 You can also manually type in the size in the Target field boxes Switching to Full Auto Mode is another option In this mode the images are automatically scaled up to approximately 4 X 6 inches at 300 dpi Note Full Auto mode does not support monochrome Black and White film or slides Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 1 2003 Originator TC PSB PSB 2003 04 001 Authorization v Reference N A Total Pages 2 Product s Perfection 640U 1240U 1250 1640SU 1650 2450 1260 1660 2400 3200 Series Scanners and the Stylus CX 3200 5200 all in one series Subject Smart Panel Copy Utility may produce copies with a light gray blue pink background when printing to non EPSON printers Description of issue If you are using Copy from EPSON Smart Panel 2 5 2 6 or you installed the Copy utility 2 00A patch for Smart Panel 2 0A 1 0 xA you may find that the program produces copies with a light gray blue pink background Reason This is because when printing to non EPSON printers with the Copy utility the Automatic Document Enhancement feature is turned off by default Solution To remove the background you must enable Automatic Document Enhancement To turn on this feature launch the Copy applet by double clicking on its icon Select Epson TWAIN 5 at the following window and click OK
6. Apple s Support websites and their published system requirements for supported interface connectivity For more information on Windows and Macintosh Interface support please refer to Microsoft s online Knowledge base at www microsoft com or Apple s web site at www apple com For information on add in 3 party interface products please refer to the vendor s documentation or product support web site Windows USB 1 1 Full version Microsoft Windows 98 98 Second Edition Windows Me Windows 2000 or Windows XP or Upgrade from a full version of Windows 98 98SE Me 2000 IEEE 1394 FireWire Full versions of Windows Me 2000 XP or upgrade from a full version of Windows 98 98SE Host computer must have an OHCI compliant IEEE 1394 1995 card or port installed USB 2 0 Hi Speed Full versions of Windows XP or upgrade from a full version of Windows 98 98SE Me 2000 Host computer must have an EHCI compliant USB 2 0 Hi Speed card or port installed Page 1 of 2 Windows 2000 did not support the USB 2 0 hardware specification at the time it was first released Refer to Microsoft Knowledge Base Article 319973 Universal Serial Bus 2 0 Support in Windows 2000 for more information Important Notes 1 Operating system must not be an upgrade from Windows 95 2 For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software 3 USB hubs must be self powered and c
7. EPSON product Support Bulletin Date April 2 2007 Originator VS PSB PSB 2007 04 001 Authorization ypa Reference TI 06 0491 Rev B Total Pages 2 Product s Expression 10000XL 1640 XL 1680 1600 800 836 XL Perfection 3490 3590 4490 V700 V750 V100 V350 1240U 1250 1260 1640 1650 1660 1670 2400 2480 2580 3170 3200 4180 4870 4990 640U 1200U 610 GT 2500 15000 30000 series scanners Subject Scanning Application Force Quits on Mac OS 10 4 This bulletin was created to inform you of an error that may occur when opening a TWAIN compliant scanning application on a Macintosh computer running OS 10 4 Description of Problem When launching a Twain compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model the application will force quit during start up For example using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start up This issue affects the following TWAIN compliant applications EPSON Creativity Suite When pressing the Scan button the Scan Assistant force quits Copy Utility Force quits during start up Photo Impression Force quits during start up Photoshop Elements Force quits during start up Photoshop Force quits during start up Photoshop CS2 Force quits during start up This issue can also occur under the following conditions
8. a Firewire connection Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner Enables Epson Scan to launch properly when scanning from an Expression 1680 or 1640XL with a Firewire connection Page 1 of 1 Limitations of new driver Action This driver does not support Fast User Switching in OS 10 3 This feature must be turned off before using Epson Scan You may receive an error Epson Scan cannot be started when trying to scan from a Perfection 2450 that is connected to a USB 2 0 supported port To avoid this error use a Firewire connection or a USB 1 1 only supported port Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner restart your system If the computer goes into sleep mode and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop the Epson Scan driver will freeze This does not happen if the computer goes into sleep mode after screen saver has started To avoid lock ups change the scanning mode before the computer goes into sleep mode or re launch Epson Scan after the computer wakes u
9. h Image Capture 4 Click Scan 5 Click Cancel in the Epson TWAIN Full Auto mode window 6 Click Manual Mode to change to the Epson TWAIN Manual mode user interface window 7 Without making a selection in the preview window click the Scan button in the TWAIN window and wait for the scan to complete Note After acquiring an image Image Capture automatically opens the Preview application to view the image 8 Notice that Image Capture crashes after sending the resulting scanned image to the Preview application Solution and Workarounds Choose from any of the solutions listed below 1 In the Preferences settings for Image Capture do NOT check the box for Use TWAIN software whenever possible 2 If using the Epson TWAIN in Manual mode drag a selection box around the area you want to scan in the preview window before scanning 3 Use Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications instead of Image Capture 4 Upgrade your MAC OS X to 10 2 5 or higher Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 003 Authorization 44 Reference N A Total Pages 2 Product s All EPSON Scanners Subject Windows and Macintosh Operating System requirements for USB 1 1 2 0 and IEEE 1394 FireWire Interface connectivity This bulletin was created to inform customers of EPSON America s support policy regarding Windows and Macin
10. ned 35mm Slides or a film strip the Thumbnail Preview would automatically scale up all images to approximately 4 x 6 inches This automatic scale up feature has been removed from TWAIN 5 60A Refer to the red boxes in the screen shots below You will notice that the default Target size is the same as the Source size and Scale is 100 Configuration Window in TWAIN 5 60A Configuration Preview Color Other iV Automatic Preview IV Fast Preview V Automatic Thumbnail Preview for Film TWAIN 5 60A Manual Mode User Interface Window Page 1 of 2 EPSON TWAIN 5 EPSON TWAIN EPSON Document Source TPU Pos Film z Image Type Calor Photo o a Destination JEPSON Styus Prier Pho 7 Resolulion Bo l di V Unsharp Mask Sauce w H finches Target w 0 83 H 1 35 El a16 80Ke 9 4266 Sede _ a foo z Resat Preview a i i Es Canfiquiation FullAuto mode a Chse Help This issue occurs in both Windows and Macintosh platforms Note When using Full Auto Mode the images do scale up to 4 X 6 Reason 4 X 6 scaling in Manual Mode is not included in the specification for TWAIN 5 60A The automatic scale up feature increases scanning time and therefore was removed This feature has also been removed from all TWAIN drivers released after 5 60A i e 5 71A 5 73A 5 75A This feature is also not available in the Perfection 3200 series scanner driver EPSON Scan 1 0
11. on Subject 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 Series Scanners Stylus CX5200 CX3200 CX5400 All in One Products EPSON Scan TWAIN Ver 1 28 for Mac OS 10 2 to 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver 1 28A for the following models Perfection 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 series scanners Stylus CX3200 CX5200 CX5400 multi function devices Expression 1600 1680 1640XL series scanners Reason The new Epson Scan driver improves functionality when scanning in Mac OS 10 3 See the next section for the list of changes included in the new driver Driver Improvements Enables Epson Scan to start when the Scan button is pushed Enables Epson Scan to start even if the volume name Hard Disk on the desktop is only 2 bytes 2 characters in length Eliminates the error Epson scan cannot be started which occurs when the USB cable is disconnected while Epson scan is loading Corrects lock up issues when using the Zoom tool in Epson Scan Corrects functionality issues and mouse cursor lock ups when using the Histogram Adjustment Tone Correction and Image Adjustment tools or when clicking on each tool s Title bar Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with
12. onnected in a first tier configuration for reliability Macintosh OS USB 1 1 Apple Macintosh computer G3 G4 or iMac with built in USB port running Mac OS 8 5 1 to 9 2 2 with all USB extensions enabled For OS X you must have 10 1 3 or later FireWire IEEE 1394 Power PC equipped Macintosh or newer with Mac OS 8 6 to 9 2 2 with Apple s FireWire 2 1 or later software installed For OS X you must have 10 1 3 or later USB 2 0 Hi Speed Not supported Important Notes 1 You cannot use a serial interface to connect the scanner 2 Interface adapter cables i e SCSI to USB or USB to Serial etc are not supported 3 USB hubs must be self powered and connected in a first tier configuration for reliability 4 FireWire port must be compliant with this specification IEEE 1394 2000 compatible Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 002 Authorization v Reference N A Total Pages 2 Product s Perfection 1260 Series 1660PHOTO 2400PHOTO Subject Scanning Slides in TWAIN 5 60A using Manual Mode This bulletin was created to inform you of a functionality change when scanning 35mm slides and film strips in Manual mode with TWAIN driver 5 60A This driver is bundled with the Perfection 1260 1660 2400 Series scanners Description of update In previous versions of TWAIN 5 5x when working in Manual Mode with Automatic Thumbnail Preview for Film enabled if you scan
13. p and then change modes After scanning with the Perfection 1250 if you then close Epson Scan and disconnect the USB cable a scanner model selection dialog box may appear on the screen Click No and the box closes You can scan normally afterwards The new driver is available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 28A in the Macintosh section To Install Epson Scan 1 28A 1 Launch the EPSON Scan Installer and follow the on screen instructions 2 After the TWAIN has been installed connect the USB or Firewire interface cable from the scanner to the computer To Uninstall Epson Scan 1 28A 1 Disconnect the USB interface cable from the scanner 2 Launch the EPSON Scan Installer 3 Open the drop down menu where you see Easy Install and select Uninstall 4 Click the Uninstall button Page 2 of 2 EPSON Product Support Bulletin Date 04 30 2003 Originator VS PSB PSB 2003 05 008 Authorization Reference N A Total Pages 3 Product s Perfection 1240 1250 1640 1650 1260 1660 2400 2450 Subject Installing Smart Panel on a drive other than C This bulletin was created to inform you of a procedure for installing Smart Panel on drives other than C Description Smart Panel will install on Drive C by default The procedure for specifying a different drive
14. pen normally 6 Click the Device Settings button This will bring up the Device Settings user interface In the Output Device field the default printer will be listed here click on the arrow This will bring up the Output Device Chooser window The screen should look like this See E ie Bee er opy Utility aHa CIP ANA 7 eo Copy Settings ai ay Device Settings Image Adjust ea 2i Auto Document Document Erhavceren Feeder Image Adjust 7 Change the printer name to the one you want to use and then click OK Click on the Green button to start scanning
15. ported Applications for EPSON Smart Panel v 2 5A 2 6A Description of issue This bulletin was created to inform users of a typographical error in the table of supported e mail applications in the Scan to E mail utility for Epson s Smart Panel 2 5A and 2 6A Smart Panel 2 5A supports the Perfection 1260 1660 2400 3200 series scanners Smart Panel 2 6A supports the Stylus CX3200 5200 The table can be found by clicking the Help file icon on Smart Panel s main user interface screen According to the Table of supported e mail applications in the Scan to E mail Help file AOL appears to be a supported application However this program is NOT supported Customers will find that they can t get AOL to register as a valid Scan to E mail application Reason The listing for supported AOL versions under Windows and Mac OS 8 x 9 x is incorrect It currently reads v which indicates for AOL It should be an x as it does NOT support AOL see screen shot illustration on next page The Scan to Email utility only supports MAPI compliant e mail applications AOL is a web based e mail and is therefore not supported Note In the following table v Version and x Not supported Page 1 of 3 A Scan to E mail Help Microsoft Internet Explorer Eile Edit View Favorites Tools Help a Scan to E mail supports various file formats so you can convert images into different image file formats For detailed information about
16. scribe a workaround that can be used when Copy Utility has problems working with non Epson printers Description of Issue Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents Although Copy works with non Epson printers it does not support all models Epson periodically releases updates to support the newer models However since new printers are continually being released to market the current Copy update may not work with the latest models When Copy Utility launches it first initializes the scanner and printer If it does not recognize the printer the program will normally return an error The error message may vary depending on the operating system and version of Copy In some cases the program won t generate an error dialog instead it will launch and then quickly shut down If you get the error dialog it will typically look like one of those listed below When you click OK to close the dialog the program takes you back to the Smart Panel main user interface x Microsoft Visual C Runtime Library x Fuurvtime Error Progam ON EPSONM SMART PANEL for ScanmerkCopy Uiit copier a noid program terminai Copy Utility The Copy utility is having difficulty communicating with the currently selected printer Please check that the printer has been installed correctly Workaround As a temporary solution select another Windows default printer i e one that s compatible
17. supported file formats please consult the Supported File Formats section Scan to E mail supports the following e mail programs Mail Powervail x x 4 Entourage x 2001 x z Computer Below is some additional information on AOL support taken from NewSoft s Inc Support web site URL http www newsoftinc com Q Can Scan to E mail support AOL MSN mail A Smart Panel does not support web based mail You need to use a MAPI compliant e mail programs to send a new e mail in Scan to E mail Please refer to the supported e mail programs lt ESP25 Win 0027 htm gt Page 2 of 3 Q Which E mail program is supported with Scan to E mail A For Windows Outlook Express 4 5 5 0 6 MS Outlook 98 2000 2002 CC Mail 6 0 8 0 PostPet 2 0 Netscape Messenger 4 7 Note Smart Panel supports MAPI compliant e mail programs For Macintosh Outlook Express 4 5 5 0 Eudora Mail Lite 3 1 Eudora Mail 5 1 PowerMail 3 x Ouick Mail 2 3 6 PostPet 2 0 Page 3 of 3 EPSON PRODUCT SUPPORT BULLETIN Date 9 6 2002 Originator JD PSB PSB 2002 02 003R1 Authorization ps Reference N A Total Pages 3 Product s Perfection 640U 1240 1640 1250 1650 2450 1260 1660 2400 series scanners Subject Copy Utility Workaround for Non Epson Printers This bulletin was created to provide information on using Smart Panel s Copy Utility with non Epson printers in Windows The following sections de
18. tosh operating system requirements for USB 1 1 2 0 and IEEE 1394 FireWire interface connectivity Reason Currently there are many add in USB 2 0 and IEEE 1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces Epson has released several scanner products with built in USB 2 0 and or IEEE 1394 FireWire ports This document provides a guideline on EPSON America s support policy on the various operating systems and the interface connections they support EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product s documentation Epson customers experiencing problems on an Epson product connected to an add in USB 2 0 or IEEE 1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support This document is not model specific It does not include other important system requirements required to determine product compatibility on a user s computer To determine product support compatibility please refer to the specific scanner s minimum system requirements found on the outside of the product box or visit Epson s web site at www epson com The guidelines below were compiled from Microsofts and
19. with Copy and then launch Copy In Copy change the printer back to the one that you want to use Click the green and Copy button to scan and print Follow these steps to configure Copy for the workaround 1 First verify that you have installed the latest version of Copy currently 2 00A Launch Copy and look for a green screen This is version 2 00A and it should look like this amp Copy Utility Startup Copy Settings Device Settings Image Adjust EPSON Auto Auto Document P OD in Feeder Image Adjust chancement If you don t see this on your screen then visit our web site at www epson com and download the Copy update 2 Once you have installed the update test your printer in Copy If you get an error then go to the next step 3 Click the Start button and then click Settings Select Printers You can also use Control Panel to select Printers Printers and Faxes for Windows XP In Printers use the Add Printer Wizard to add a printer For Windows 98 and up you can try the HP LaserJet 4 For Windows 2000 and XP the Stylus Photo 750 ESC P2 works fine For Windows 95 you ll need to use an older model such as the HP LaserJet 3 series Keep in mind that other models can be used If one model doesn t work then use another one 4 Follow the on screen instructions to install the printer Once completed verify that it is the default printer 5 Launch Copy If the new default printer is compatible the program will o
20. y border Using the tools bar color wheel wench and screwdriver make final adjustments to the image i Click on Settings and clear User Defined and give these settings a name e g positive film ii When scanning similar images in the future this new color correction can be selected from the Settings option b c xw wa Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 05 08 2003 Originator TC PSB 2003 05 003 Authorization p Reference N A Total Pages 1 Product s Perfection 610 640 1240U 1640SU 1250 1650 1260 1660 2400 2450 Stylus CX3200 and Stylus CX5200 Subject Epson TWAIN v 5 75A for Apple Macintosh OS X 10 2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver v 5 75A in Apple s Image Capture utility on a Macintosh computer running OS X v 10 2 to v 10 2 4 Reason After completing a scan with the Epson TWAIN driver Image Capture may suddenly crash The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications Note Image Capture and Preview are stand alone application utilities built into OS X Steps to Reproduce 1 Launch Image Capture Open Preferences Under Scanner Preferences check the box for Use TWAIN software whenever possible 2 Quit Image Capture to save the setting 3 Re launc
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