Epson EPL-6000 User's Manual
Contents
1. A parity or baud rate error has occurred Press the RESET CONTINUE button to clear the error Make sure your SelecType settings match your computer configuration If the problem persists contact your authorized Epson dealer for service FONT CART ERROR The font cartridge selected using the FONT SOURCE SelecType option is not installed properly Turn the power off Then remove the cartridge and reinsert it Turn the power back on and resend the print job If the problem persists make sure that the correct FONT SOURCE option has been selected in SelecType See the section on SelecType in Chapter 3 for details INSERTION ERROR There is a paper feeding problem See the section on paper jams in this chapter for details PAPER EMPTY There is no paper in the paper cassette or the paper cassette is not installed properly Load more paper into the paper cassette or properly install the cassette See Chapter 4 for details PAPER JAM Paper is jammed inside the printer See the section on paper jams in this chapter Note If the printer was recently transported the paper feed mechanism may need to be aligned See the section on setting the paper feed mechanism in Chapter 1 for details PAPER SIZE ERROR If you press the ON LINE button to override the PS CHANGE message this message appears as your print job ejects to remind you to change the paper and SelecType PAPER SIZE option See PS CHANGE below PS CHANGE Your appl2. 13 hex to the host computer through the TD line for the RS232C interface or SD and SD lines for the RS 422A interface e The printer is ready to receive data when it is on line no error conditions exist and the buffer is not tilled above the overload value set with SelecType The printer is not ready to receive data when it is off line or when it is on line but the remaining capacity of the data buffer is less than the overload buffer value Serial interface pin assignments The serial interface connector pm assignments and a description of the interface signals are shown in the table below The direction of signals is given relative to the printer Signal Pin Signal RS 232C en FG 3 i Direction Description Frame ground Safety ground line Transmit data This pin transmits serial data from the printer to the computer TD hj OUT Receive data This pin transmits serial data from me computer to the printer RO invert RTS UT SD inven Request to send This pin is HIGH when power is on cTs Clear to send This pin indicates that the computer is ready to receive data from the printer OSR Data set ready This pin indicates mat the computer is ready to communicate SG Signal ground This pin provides a ground for all the signal lines Send data This pin sends serial data from the printer to the computer Signal level is RS 422A Send data This pin sen
3. Weight Approx 36 lb 16 kg including paper cassette drum unit and toner cartridge 3 000 sheets per month 30 000 sheets 3 000 hours 5 years or 300 000 sheets whichever comes first 120 VAC 10 60Hz 3Hz 600W Total Memory 512K bytes The optional 2MB memory board provides enough memory for full page letter size 300 dpi graphics plus additional memory for downloading and other purposes 4MB increases capacity for downloading of fonts graphics etc Temperature 50 to 95 F 10 to 35 C 20 to 80 RH without condensation Temperature 32 to 95 F 0 to 35 C 20 to 80 RH without condensation Humidity Humidity WARNING The life of consumables may be significantly reduced if they are stored at temperatures outside the range stated above HP LaserJet series II emulation EPL 2 7 18 89 Interface Specifications Pin assignments for the parallel interface The parallel interface connector pin assignments and a description of the interface signals are shown in the table below Signal Pin Signal Direction Description DATA Signal to read data 2 DATA 1 These signals represent 3 21 DATA 2 IN information of me 1st to 4 22 DATA 3 IN 8th bits of parallel data 5 23 DATA 4 IN respectively Each signal 6 24 DATA 5 1N is at HIGH level when data 7 25 DATA 6 IN is logical 1 and LOW when 8 26 DATA 7 IN itis logical 0 9 27 DATA 6 IN
4. Assembling the Printer Before you can use the printer you need to install a few important parts Before proceeding familiarize yourself with the components shown below The basket is inside the printer and must be removed when you install certain parts The other parts shown were shipped in the accessory pack Pa Cotton swab Cleaning pad Power cord ZS S Paper cassette Drum replacement cartridge Z Developer cleaner Face up output tray Printer Specifications Printing Printing method Laser beam scanning and dry electrophotographic process Drum type OPC Exposure Laser beam scanning Fusing Heat fixing Resolution 300 x 300 dpi Print speed 6 pages per minute letter or A4 First print Less than 21 seconds letter A4 face up Warm up time Approximately 65 seconds at 73 F 23 C with 512K RAM Internal fonts 6 font styles Courier 12 pt portrait 10 cpi Courier 12 pt landscape 10 cpi Courier Bold 12 pt portrait 10 cpi Courier Bold 12 pt landscape 10 cpi Line Printer 8 5 pt portrait 16 66 cpi Line Printer 8 5 pt landscape 16 66 cpi Cartridges 2 cartridge slots are available for identity and font cartridges Laser Printers 7 18 89 EPL 6000 LASER PRINTER Paper and paper delivery Paper specifications Paper weight Paper size Range of paper width and length Printer Specifications Paper feed alignment and direction Paper feed Paper eject Paper
5. Epson dealer If you need assistance locating a dealer call the Epson Consumer Information Center at 1 800 922 8911 for the location of the nearest Epson dealer Routine Cleaning It is necessary to clean certain printer components regularly to ensure optimal print quality Cleaning should be performed whenever the drum unit or toner cartridge is replaced You should also clean the components listed below If you are having problems with print quality as discussed in Chapter 7 Cleaning schedule The toner cartridge is replaced about every 1 500 pages and the drum unit is replaced every 10 000 pages Bach time you replace one of these components you should clean the following items e Transfer charger wire and discharge wire Paper guide Basket Laser beam lens Note You should also clean each of these items if you are having print quality problems as discussed in Chapter 7 When replacing the drum you should also clean the main charger wire on the new drum unit as described in the section on replacing the drum unit i WARNING You should turn off your printer and disconnect the power cord before cleaning your printer EPL 7 EPL 6000 LASER PRINTER Cleaning the laser beam lens Note Cleaning the lens is required at an interval of 10 000 pages the same interval as for changing the drum If you wish you can clean the lens when you change the drum and skip this procedure when you change the toner cartri
6. Input signals V 0 to 0 8 V Vin 2 0 to 5 0 V Serial interface The laser printers built in serial interface can be set for either RS 232C or RS 422A operation These interfaces have the following characteristics Data format Word length 7 or 8 bits Parity 0 or 1 bit None Odd Even Ignore Start bits 1 bit Stop bits 1 or 2 bits The data format can be set using functions and menu items in SelecType Baud rate 300 600 1200 2400 4800 9600 19200 bits per second Signal level RS 232C Va 2 2 to 12 V V 14 to 12V RS 422A Vp 2 5 to 5V V 0t00 5 V Transmission procedures Ready Busy The DTR signal level changes to HIGH when the printer is ready to receive data or to LOW if set for inverted operation by SelecType e The DTR signal level changes to LOW when the printer is not ready to receive data or to HIGH if set for inverted operation by SelecType XON XOFF When the printer is ready to receive data it sends an XON 11 hex to the host computer through the TD line for the RS 232C interface or SD and SD lines for the RS 422A interface When ROBUST XON is set to ON by SelecType and data is not received within one second of the XON signal being sent the printer sends an XON signal every second If ROBUST XON is set to OFF the printer sends only one XON signal Laser Printers 7 18 89 EPL 6000 LASER PRINTER e When the printer is not ready to receive data it sends an XOFF
7. The application program s menu may list a number of more specific choices corresponding to various HP LaserJet font cartridges The choices are labeled with capital letters such as A B or C Fonts and font cartridges There are six resident fonts in your printer These correspond to the resident fonts for the HP LaserJet series II printer They are Courier 12 point porrat Comoro repont poran Couner boid 12 pant landscape Line printer 8 5 point portrait Line printer 8 5 point In addition the cartridge slots on your printer let you access a wide variety of other fonts available on font cartridges Maintenance Component Life cycle in pages Toner canndge 1 500 pages 1 500 pages 10 000 pages 100 000 pages Cleaning pad Orum unit Service overhaut lf you regularly print high density graphics more than 5 page density you need to replace the drum unit more often The toner cartridge and cleaning pad must be replaced about every 1 500 pages The initial toner cartridge lasts about 750 pages A TONER EMPTY message appears when it is time to change these components The drum unit must be replaced about every 10 000 pages If you regularly print high density graphics more than 5 page density you need to replace the drum unit at the same time you install the eighth toner cartridge When you replace the drum unit it is also necessary to change the drum replacement cartri
8. edge of the developer cleaner about a half inch 13 mm between the developer roller and the brass blade as shown below Draw the cleaner the full length of the developer unit several times discarding excess toner Then reinstall the developer unit in the basket Brass blade Deveioper cleaner ISO Characters The decimal numbers in the top row show the characters that differ from Roman 8 for each of the ISO symbol sets listed in the first column 96 123 124 125 French 69 French German 21 German 15 Italian 14 JIS ASCII 57 Chinese 10 Swedish 11 Swedish Spanish 17 Spanish Spanish Port Port Norw 1 Norw 2 000 6 eE b gt gt gt gt gt gt gt gt I in BR Rm RR o eee re Q OO DO BRR o 0 mn O HE DEN N N w e DDO E mM N A UN te t te st mh EE E FE FE EM M PM H NONON DAENNA NN NA A N OD OOOO OE Oo O i SENN BZsAaszoorRngoonnsr De Or OQ Oe ees CE Ci es P a pas e e 8 B00 e e e D Laser Printers 7 18 89 EPL 6000 LASER PRINTER Installation Support Tips Set up 1 Read the cleaning chapter of the User s Manual prior to installation 2 Test paper tor the laser printer prior to purchase Toner Cartridges There are two types of toner cartridges The initial cartridge whioh is used when the EPL 6000 is brand new and when the developer unit is replaced holds enough toner for approximatel
9. release the buttons STATUS PRINT appears on the display and the printer outputs the status print test A portion of the printout is shown below Function amp Menu Status Over Run Buffer Buzzer ON Paper Size Letter Interface Parallel i Copies 2 w Auto Continue ON Status print OFF Power ON ON LINE 1 i 1 i Data Buffer 2K Bytes Current Page Format Latter 3 5 x 11 inch a Page Length 66 Lines Left Margin 0 Columns Top Margin 1 Lines Right Margin 80 Coluans i Text Length 60 Lines Current CPI 10 CPI Current LPI 6 LPI Printable Chara 80 Characters Error Messages Notes e When a problem has been corrected you may need to press the ON LINE button to resume printing e Certain problem require that you press the RESET CONTINUE button to continue printing However when the AUTO CONT SelecType option is set to ON the printer automatically clears the error and resumes printing for the following error messages PS CHANGE ERROR 21 ERROR 40 ERROR 20 ERROR 22 When the AUTO CONT SelecType option is set to ON your printer resumes priming even though the problem may not have been fixed This may cause a problem with your printed output CHANGE DRUM The drum unit may not be installed properly Open the printer and make sure the drum unit is seated properly in the basket Press down simultaneously on the drum unit s two green handles to make sure
10. the unit has clicked into place Also the drum replacement cartridge may not be installed Be sure to install a new drum replacement cartridge each time you replace the drum unit Laser Printers If the message remains the drum unit and the drum replacement cartridge must be replaced See the section on replacing the drum unit in Chapter 6 COVER OPEN The printer cover is open Close the cover and press the ON LINE button to set the printer on line and begin normal printing ERROR 20 Not enough memory is available Press the RESET CONTINUE button to continue printing Your page may be printed as two or more separate pages This error can also be cleared by turning the printer off and back on again It may be necessary to simplify your print job by downloading a smaller font deleting some macros or using a lower resolution You may also wish to purchase the optional 2MB memory board available for this printer ERROR 21 The page is too complex to print Press the RESET CONTINUE button to eject the page and clear the error This error can also be cleared by turning the printer off and back on again Before you continue printing simplify the page you are trying to print ERROR 22 The buffer has overflowed due to a communication protocol error Make sure that your SelecType settings match the communication protocol settings of your computer If the problem persists contact your authorized Epson dealer for service ERROR 40
11. 11 29 BUSY OUT AHIGH signal indicates that the printer cannot recaive data A HIGH signal indicates that the printer is out of paper OUT When SELECT is HIGH the printer is on tine P norena 15 NC _ Not defined Safety chassis ground SELECT CHASSIS GND 5V power supply output 300mA maximum 31 30 NIT IN Initial stage after data inside buffer is printed 32 FAULT OUT This signal becomes LOW when the printer is e off line e in error state e malfunctioning Not defined Not defined Notes AU interface conditions are based on TTL level Both the rise and fall of each signal must be less than 0 2 microseconds The column heading Direction refers to the direction of signal flow as viewed from the printer e Return denotes the twisted pair return to be connected at signal ground level For the interface wiring be sure to use a twisted pair cable for each signal and to complete the connection on the return side These cables should be shielded and connected to the chassis of the host computer and the printer Laser Printers Interface timing The figure below shows the timing for the parallel interface SELECT SSS DATA 1 8 DATA STROBE rnd ore IAB zl BUSY gt rm ACK A 1 s min 8 1 ps min C 1 ps min D approx 6 ps Signal levels Output signals Vo 0t00 4 V Von 2 4 to 5 0 V
12. dge If you plan to skip this procedure go to step 3 for information an reassembling your printer Follow these steps to clean the laser beam lens 1 Locate the lens which is the clear plastic component inside the top cover of your printer 2 Clean the lens with a lens cleaning cloth or other clean soft cloth Do not use alcohol Laser beam fans Raised printer cover 3 To ready your printer for printing reinstall your basket Press down simultaneously on the drum unit s two green handles until the drum unit clicks into place Then close the printer cover Plug in the power cord and turn your printer back on 4 Gently clean the main charger wire with a cotton swab dipped in alcohol Run the swab along the length of the wire You need to insert the cotton swab a fraction of an inch into the slot to reach the wire 5 With the top cover of the printer open align the arrow on the back of the basket with the arrow on the printer case The arrows point toward each other when the unit is properly installed Gently lower the basket into place EPL 8 Cleaning the transfer charger and discharge wires Follow the steps below to clean the transfer charger wire and discharge wire Note Locate some isopropyl alcohol to use for cleaning purposes before proceeding 1 Make sure the printer is turned off then disconnect the power cord from the wall outlet Also be sure that the printer cover is open and that t
13. dge which monitors drum usage A CHANGE DRUM message appears when it is time to change the drum unit and drum replacement cartridge Also the indicator light on the drum replacement cartridge helps you monitor drum usage so that you know when a drum change is imminent A service overhaul must be performed at 100 000 pages by an authorized Epson dealer Each of these procedures is described in detail in this chapter Laser Printers 7 18 89 EPL 6000 LASER PRINTER Self Test Successful completion of the self test indicates that you have set up your printer correctly and that you are ready to connect the printer to your computer If you are unable to print this test see Chapter 7 for troubleshooting information The self test also lets you check your print density setting After you print the self test check the character pattern to see whether you are satisfied with the print density The section in this chapter on adjusting print density describes how to change the print density setting Follow the steps below to perform the self test mM WARNING Never open the printer cover while the i ef EPL 6000 is printing l Be sure that your printer is plugged in and the power is on before performing the self test 2 Be sure that your printer is off line OFF L I HE appears on your display If not press the ON LINE button to set the printer off line 3 Press the MANUAL and SPECIAL buttons on your control panel a
14. ds serial data from me printer to the computer Signal level is RS 422A Same as DTR Receive data This pin transmits serial data from the computer to the printer Signal level is RS 422A so 0 SD non invert OUT REV I RO OUT RD 20 OTR Data terminal ready This pin indicates whether or not i the printer is ready to receive data If the printer ready protocol is not selected this pin is always HIGH ie the printer is t ready to receive data If printer ready protocol is selected the printer can accept data when the pin level is HIGH and cannot accept data when the pin level is LOW When busy i Not a signal but a 5V l power supply output Maximum of 300mA OUT EPL 3 EPL 6000 LASER PRINTER Switch Settings The DIP switches are located at the back of your printer and are numbered 1 through 8 The DIP switch settings are listed below Use the tip of a ballpoint pen or another small pointed object to turn the switches ON or OFF Pressing a switch down sets it ON and up sets it OFF D CAUTION Turn your printer off before setting the switches Then turn it back on to implement your changes efo ero o o If DIP switch 5 is turned ON when the RS 232C serial interface is in use pin 25 on the connector is set to 5V If the DIP switch is turned OFF the pin on the connector is not used Selecting a Paper S
15. eject capacity Printable area Epson does not recommend or guarantee the use of any particular brand of paper Because paper characteristics are subject to change by individual manufacturers it is the user s responsibility to ensure the quality of paper used with the printer Cassette feed plain paper 16 to 27 Ib 60 to 101 g m Manual feed plain paper 14 to 34 Ib 52 to 128 g m Standard sizes fie se S Legal 8 5 x 14 inches 210 x 297 mm 8 3x 11 7 inches 7 25 x 10 5 inches Max 8 5 inches 216 mm 14 inches 356 mm Min 3 2 inches 82 mm 5 inches 127 mm Center alignment for all sizes lengthwise direction for standard sizes Cassette or manual feed paper cassette capacity up to 150 sheets of 20 lb paper Face up or face down selection Facedown 150 sheets 20 Ib paper Faceup 20 sheets 20 lb paper Printable Area Pr aoar een EPL 1 EPL 6000 LASER PRINTER Mechanical Dimensions and weight Recommended duty cycle MPBEF Mean Prints Between Failures MTBF Mean Time Between Failures Durability Electrical Voltage Power consumption Controller hardware RAM 2MB Memory Board 4MB Memory Bard Environment Operation Storage v Internal mode Height 8 3 inches 210 mm Width 16 1 inches 410 mm excluding output and input trays Depth 15 4 inches 390 mm
16. he basket is removed from the printer WARNING This procedute exposes th green drum unit which is in the basket Because the drum is light sensitive it should not be exposed to room light for more than 3 minutes maximum Tt is recommended that you cover the drum unit with a soft cloth or sheet of paper whenever the drum is exposed 2 Locate a cotton swab 3 with the printer cover open locate the transfer charger wire and the discharge wire which are in indentations at the bottom of the printer beneath where the basket normally rests These wires are thin and difficult to spot instantly Transfer charger wire General Printer Maintenance In addition to the maintenance called for by the display panel messages the following simple maintenance procedures may be occasionally necessary e Cleaning the developer unit You should clean the developer unit if vertical white lines appear on your printed page e Cleaning the main charger wire You should clean this wire if print quality declines These procedures are described below Cleaning the developer unit If vertical white lines appear on your printed page you need to clean the developer unit with the developer cleaner Follow these steps 1 Locate the developer cleaner A cleaner is included with the accessory pack that comes with your printer A cleaner is also packed with replacement drum units Naess 7 18 89 Laser Printers 2 Insert the hooked
17. hoices Your laser printer can deliver paper face down on top of the printer or face up into the face up output tray The advantage of printing facedown is that when the printed stack is turned over the pages are collated from first page to last On the other hand the tace up output tray gives you immediate viewing of your printed output The face up method of delivery is necessary for printing on media that require a straight through paper path such as envelopes labels heavy paper and overhead transparencies To select face up printing simply move the paper path selector located on the left side of the printer to the down position Also be sure that the face up output tray is installed See Chapter 1 for details To select facedown printing move the paper path selector to the up position Paper ejected face down Paper path selector Paper path selector Paper ejected face up Printer Driver Information Many application programs let you specify the type of printer you re using by selecting a printer driver Drivers are programs that your software uses to send commands to the printer Application programs often provide an installation or setup procedure that presents a list of printer drivers to choose from Laser Printers To take advantage of HP emulation simply choose a printer driver from the list below They are listed in order of priority HP LaserJet series II HP LaserJet Plus HP Laserjet
18. ication software has requested a paper size that does not match your SelecType setting or paper Press the RESET CONTINUE button to clear the error the printer is set off line Laser Printers 7 18 89 EPL 6000 LASER PRINTER Note If you are using a non standard paper size one that is not listed on the PAPER SIZE menu in the SelecType manual feeding may be necessary gee Chapter 4 for details After clearing the error you have two options 1 Change the paper in thecassette then enter SelecType and change the paper size to match Press the ON LINE button after exiting SelecType to continue printing 2 Alternatively press the ON LINE button to continue printing on the current paper The message PAPER SIZE ERROR appears in the display Sea PAPER SIZE ERROR above TONER EMPTY The developer unit may not be installed properly Open the printer and make sure the developer unit is seated properly in the basket If the message remains the toner is low and you must replace the toner cartridge See the section on replacing the toner cartridge in Chapter 6 CPU ERROR ERROR 30 ERROR 10 ERROR 31 ERROR 11 ERROR 32 ERROR 12 ERROR 33 If one of these error messages appears follow the steps below 1 Press the RESET CONTINUE button 2 If the error does not clear turn the printer off for at least five seconds Then turn it back on 3 If the problem remains service is required If you need service contact an authorized
19. ize The default paper size setting in SelecType is LTR for letter size paper If you are using a different size paper change the PAPER SIZE setting in SelecType You may also need to adjust the paper guides on the paper cassette to match the size of the paper you want to use The table below lists all of the paper sizes on the SelecType menu LETTER LEGAL a x 14 inches 210 x 297 mm EXECUTIVE 7 25 x 10 5 inches Printing Methods Summbry YOU have several choices to make when printing These choices depend mainly on the type of paper or other print media you use Paper delivery method You can choose between face up output and facedown output Paper feed method You can select either automatic or manual paper feed EPL 4 7 18 89 SPECIAL button You can press this button before printing for thin or light weight paper or for heat sensitive media which may require a lower fuser temperature to avoid curling The following table shows recommended settings for different print media If you wish to try other settings be sure to test print a few sheets before regular use Paper feed and paper delivery methods are described in the following sections SPECIAL Paper Button Delivery Thin Paper No Faceup or 14 16lb Face down 52 60 g m Regular Paper Auto Face up or 16 27 lb Face down 60 101 g m Heavy Paper Manual Face up 27 34 Ib 101 126 g m Envelopes Manual Paper Delivery C
20. nob counterclockwise Font and Status Print Tests The font print test 1 To perform the font print test press the RESET CONTINUE and the SPECIAL buttons at the same time 2 When you release the buttons FONT PRINT appears on the display and the printer outputs a font print test A portion of the font print test printout is shown below Internal I00 COURIER 10 12 eu jazapcabeese 1 pale I vy T01 COURIER 10 12 10u L2sapcabcssey goat aoe Wiaarize 102 COURIER 10 12 11u 125ABCabce sefi 1 S c AQh a Bliastata 103 COURIER 10 12 ON 12JABCabeesen 11 e sn babded 104 COURIER BOLD 10 12 au iduapcepctse 1 41 10 tr YY CAAA 10S COURIER BOLD 10 12 10u l S aptabet si N tn soz hhpee Bl 106 COURIER BOLD 10 12 iiu iadascancesenyy c I O6z24A40h gt a Bl aslars 07 COURIER BOLD 10 12 ON L23amCanc Of 3 41 i5 Stue tn aabbad Tos LINE PRINTER 16 6 8 5 8U CAMALDIN Sted Status print test The status print test gives you information on current printer settings such as paper size number of copies selected and font source and number EPL 6 7 18 89 Follow the steps below to perform the status print test 1 Be sure that your printer is plugged in and the power is on 2 Be sure that your printer is off line OFF LINE appears on your display If not press the ON LINE button to set the printer off Tine 3 Press the A and buttons at the same time c rower a Ennon seecae BES 4 When you
21. t the same time HER ED 4 When you release the buttons SELF TEST appears on the display and the printer prints a self test Notes It is important to press the buttons at the same time For more information on using the control panel see Chapter 3 Part of the character pattern is shown below Look at your printout to determine whether the print is too light or too dark If you need to change the print density see the following section on adjusting print density 1POS8GT 44 0129456 2 ABCDEFGHITKLMNOPQRSTUVWXYZ j _ abedefghi kiano _ abedetghijxlanop Tabcoetghijkianopqrstuvwxye Z _Tabedefghijklmnopqrstuveryz 70121496709 gt 2 ABCORFGHLIKLAMOPQRSTUVWX 12 1 _ abcdetgh klanopqrstuvenyzy j 0123456709 lt gt ABCDEPGHIIKLMNOPORSTUVWXYZ _ abedetghijklanopqrstuvwxy2 teal Adjusting print density If the self test you printed is too light or too dark adjust the print density as follows 1 Open the printer cover by lifting up on the latch EPL 5 EPL 6000 LASER PRINTER 2 Locate the density control knob which is in the front right comer inside the printer Density control knob 3 To make the print darker turn the knob clockwise as shown below Note Increasing the print density increases toner consumption if you increase the mint density you need to replace the toner cartridge more frequently 4 To make the print lighter turn the k
22. y 750 prints The supply cartridge used for replacement at all other times hold6 enough toner for about 1500 prints Software 1 When using software packages with the EPL 6000 select HP LaserJet series i as the printer If this is not available select HP LaserJet If neither is available select HP LaserJet 2 if you are using a font cartridge ensure that the software is set up to support it EPL 9
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