Epson DFX-900 User's Manual
Contents
1. Label base position Paper left edge First dot 0 to 4752 216 0 to 22 in 1 216 inch increments 0 to 4752 216 0 to 22 in 1 216 inch increments 0 to 1440 120 0 to 12 in 1 120 inch increments 0 to 1440 120 0 to 12 in 1 120 inch increments Label top position Label length Label left position Label width Base sheet PG platen gap position number 0 to 14 Label paper PG platen gap position number 0 to 14 Adjusts the platen gap for printing on label carrier base sheet Adjusts the platen gap for printing on labels affixed to label carrier Lock out mode settings Button function Settings default in bold Pause Unlock Lock Micro Feed Unlock Lock Load Unlock Lock LF Unlock Lock FF Unlock Lock Top of Form Unlock Lock Tear Off Unlock Lock Font Unlock Lock Pitch Unlock Lock Front Rear Unlock Lock Menu Unlock Lock Reset Unlock Lock Follow these steps to enter Default setting mode and change the settings 1 Make sure paper is loaded and turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holding down the Font button to enter Default setting mode Turning on the printer this way you can access three menus the Setting SelecT ype2. Error Paper jam fo Paper Out Pause Paper is jammed in the printer Clear the paper jam as described on page 24 Error Switching not completed Pause The printer fails to change the paper Cut the paper at the top and press the Pause or Front Rear button Error Ribbon jam Pause Ribbon has jammed Remove and re install the ribbon cartridge See page 4 for instructions LCD message and panel light status Beep pattern Problem Solution Error Ribbon out Pause Ribbon is not installed Install the ribbon cartridge and press the Pause button See page 4 for instructions Error Cover open Pause The printer s top cover is open The printer will not print if the cover is open Close the cover Print head hot The print head is overheated Tear Off Set O Top of Form Set O Front O Rear Please wait l ae s Wait a few minutes the printer resumes printing O Pause automatically once the print head cools Error xx coocoo An unknown printer error has occurred Turn off printer F te i Turn off the printer and leave it off for several Q Paper Out minutes then turn it on again If the error recurs O Pause contact your dealer 0On re Flashing eee Three beeps eeeee Five beeps Note The printer beeps once if you press a control panel button when the corresponding function
3. 8 When you finish making settings press and hold down the Menu buttons Tear Off and Top of Form The LCD displays Save Setting Using SelecType Mode 19 9 Ifyou want to save the settings select Yes by pressing the Set Tear Off button If you don t want to save the settings select No by pressing the Set Top of Form button The printer exits SelecType mode Note If you turn off the printer prior to exiting the SelecType mode any changes you have made are canceled and not saved Default setting Mode Use the Default setting mode if you need to adjust the print head position for printing on uneven forms or to choose which control panel buttons to lock when Lock out mode is turned on See page 21 for more information about Lock out mode Continuous forms with labels If you are printing on forms of varying thicknesses for example a form that includes a label in addition to standard printing you may need to adjust the Forms w labels setting By defining the position of the label you tell the printer where it needs to raise the print head to accommodate the greater thickness as it prints over the label Before you can change the settings for continuous forms with labels use SelecType as described on page 19 to make sure the Forms w labels setting is set to On 20 Default setting Mode Note You do not need to change these settings for printing label sheets of uniform thickness Setting Options default in bold
4. Installing and Using the Remote Configuration Manager The Epson Remote Configuration Manager provides an easy way to change your printer s default settings in Windows Follow these steps to install it 1 Select Install EPSON Remote Configuration Manager on the Installation screen and click gt 2 When you see the InstallShield window click Yes You see this screen EPSON Remote Configuration Manager InstallShield Wizard x Welcome lo the EPSON Remote Manager Setup This pen ia EFN Aes Remote Confiquiation ser mec bo you sit all Windows programa tan uring this Setup prog Click Cancel to quit Setup and then close any programs you have nureing Click Next to contia with the Setup program WARNING This pogam it protected by copyright law and inlemnakonal heals Unauthonsed reproduction the progam of are paton of it raper eane snd Carnal pein ond Pike pceactter ap betsiin epal coe 3 Click Next and follow the on screen instructions When the installation is complete click Finish You may need to close a window on your screen to see the final installation screen To start the program select Programs or All Programs gt Epson Remote Configuration Mgr gt Epson Remote Configuration Manager To open the program s on screen Users Guide select Programs or All Programs gt Epson Remote Configuration Mgr gt Epson Remote Configuration Manager User s Guide Note If you are using the serial port yo
5. This warranty does not cover damage to the Epson printer caused by parts and supplies not manufactured distributed or certified by Epson This warranty does not cover ribbon or third party parts components or peripheral devices added to the Epson product after its shipment from Epson e g dealer added boards or chips This warranty also excludes maintenance coverage Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse abuse improper installation neglect improper shipping damage caused by disasters such as fire flood and lightning improper electrical current software problems interaction with non Epson products or service other than by an Epson authorized servicer Packaging postage insurance and shipping costs incurred in presenting your Epson product for warranty service are your responsibility If a claimed defect cannot be identified or reproduced in service you will be held responsible for costs incurred for such service THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NONINFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIE
6. aks SOS ate en DS are aes we ee 27 Declaration of Conformity s s vices BERS Gey Ae Gk eo ee Re 27 EPSON AMERICA INC LIMITED WARRANTY 2 0000005 28 Chapter 1 Choosing a Place for the Printer Settin g Up the Printer T Place the printer on a flat stable surface The printer will not operate properly if it is tilted I If you use a printer stand make sure it can support at least 75 lb 34 kg Unpacking the Printer Never use a stand that tilts the printer Keep the printer away from direct sunlight strong light heat sources or WARNING i 5 The orinter ieee rab excessive moisture or dust or places subject to rapid changes in temperature 34 4 2 so do i t iy to and humidity or shocks and vibrations lift it alone QO Keep your computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Place the printer near a wall outlet where you can easily unplug the power cord Placez l imprimante pres d une prise de courant o la fiche peut tre d branch e facilement Q Position the power cord and interface cable so they do not interfere with paper feeding Q Avoid electrical outlets controlled by wall switches or automatic timers or outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations Power interruptions can erase your printer or computer memory a Use a grounded power outle
7. is not available Troubleshooting 23 Clearing Paper Jams 1 Turn off the printer and open the front or back printer cover depending on the tractor currently being used 2 Tear off the fresh supply of paper at the perforation nearest the paper entry slot 3 Gently pull the paper out of the printer Remove any remaining pieces of paper 4 Close the printer cover and turn on the printer Make sure the Paper Out light is not flashing and the Pause light is off Where To Get Help If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information see the contact information below Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below Service Access World Wide Web From the Internet you can reach Epson Support at http support epson com At this site you can download drivers and other files look at product documentation access troubleshooting information and receive technical advice through e mail Automated Telephone A variety of automated help services are available 24 hours a Services day seven days a week To use these services you must have a touch tone telephone and call 800 922 8911 Use the following Epson SoundAdvice Express Code to quickly select the DFX 9000 in SoundAdvice 70620 24 Clearing Paper Jams To speak to a technical support repr
8. menu Forms w labels and Panel lock out Note The instructions and current settings are printed in the language that you selected in SelecT ype mode 3 Press the Sett Tear Off or Set Top of Form button to select the Forms w labels or Panel lock out menu Note To change the printer s other settings select the Print Settings menu and change the settings as described for SelecType on page 18 4 Press the Item Font or Item Pitch button to select the item you want to change and go to the next step Note You can scroll the menu settings by holding down the tem Font or Item Pitch button for a few seconds 5 Press the Set Tear Off or Set Top of Form button to select the options within the selected option until you find the desired setting Note You can scroll through options by holding down the Set Tear Off or Set Top of Form button for a few seconds 6 After choosing the desired option you can either continue to make changes to other settings by pressing the Item or Item button or exit Default setting mode 7 When you finish selecting your settings turn off the printer to exit Default setting mode and save the settings Locking the Control Panel Buttons You can restrict the use of buttons on the control panel by turning on Lock out mode When Lock out mode is on only the Pause Load and Tear Off buttons work If you want to lock other buttons you can use Default setting mode to se
9. then close it 11 Ifthe front tractor arrow light is red press the LF FF Load button to load the paper rear front op O45 Tractor Select LF FF Load Front Rear vana I Do not just push down the front cover always pull it out slightly before closing it 10 Turn on the printer if it is off If the rear tractor arrow light is red press the Front Rear button to switch to the front tractor When the printer switches tractors it loads the paper automatically The front tractor arrow light turns green and the paper is loaded to the top of form position If you need to adjust the paper position see Adjusting the Paper Position in your on screen Reference Guide You hear the print head moving to the left and Ready appears on the LCD Either the front or rear Tractor Select arrow lights up to indicate the tractor that was selected last Loading Paper On the Front Tractor 11 4 Position the right sprocket so the pins are to the right of the arrow mark on the scale Push up the sprocket lock lever to lock it in place Loading Paper On the Rear Tractor 1 Open the printer s back cover as shown below arrow mark 5 Slide the left sprocket to match the width of your paper Do not lock it in 2 place yet A back flap SSS 3 6 Open both sprocket covers sprocket cover 12 Loading Paper On the Rear Tractor 7 Make sure your paper has a clean straigh
10. D WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE UNLESS STATED HEREIN ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY 28 EPSON AMERICA INC LIMITED WARRANTY NEITHER EPSON AMERICA INC NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS INCONVENIENCE OR DAMAGE INCLUDING DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY IF THE REMEDY ABOVE FAILS EPSON S ENTIRE LIABILITY SHALL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE EPSON PRODUCT COVERED BY THIS LIMITED WARRANTY In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction To locate an Authorized Epson Servicer near you call the Epson Connection at 800 922 8911 in the United States In Canada call 800 463 7766 Or write to Epson America Inc P O Box 93012 Long Beach CA 90809 3012 Copyright Information All rights reserved No part of this publication may be reproduced stor
11. EPSON 9 pin Dot Matrix Printer DFX 9000 User s Guide This manual explains how to set up your printer and provides basic product information For detailed information see the on screen Reference Guide which is installed when you install the printer software It describes all the printer s functions optional products printer software troubleshooting and detailed technical specifications Contents Chapter 1 Setting Up the Printer Unpacking the Printer tis csiis iee oaan es ia ha renee See EN Se alae pa 3 Choosing a Place for the Printer 30 2 sa es ee Ak oe ek eee a 3 Installing the Ribbon Cartridge sts 2 nas datas cas athens e 4 Connecting the Power Cord i 3 cic Sa sei aw els eee eee Bante ae a 6 Connecting the Printer to Your Computer cat dat od ew ted a tadiket a dasks 6 Installing the Printer Softwate ows neh Civieee thay dee thd Sh aeeke 7 Installing and Viewing the Online Reference Guide 00000 7 Installing and Using the Remote Configuration Manager 000 8 Chapter 2 Loading Paper Using the Two Tractor Systeii lt v 0s 3 04s ond AGA eee Oia A ewe OK eee ONS BA 9 Supported Paper Types and Sizes wae ea ea Caew Wee ee aE Oe 9 Loading Paper On the Front Tractor ss es hoot ee ei a en ek le teas 9 Loading Paper On the Rear Tractor aii oie Sada td ata et an eee 12 Switching Between Front and Rear Tractors 0 c cece eee eee ee 14 Changing Papers sit
12. aged if liquid has entered the printer if the printer has been dropped or damaged if it does not operate normally or exhibits a distinct change in performance Q Adjust only those controls that are covered by the operating instructions FCC Compliance Statement for United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 4 Reorient or relocate the receiving antenna 4 Increase the separation between the equipment and receiver 4 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will
13. an angle 4 Do not block or cover the slots and openings in the printer s cabinet and do not insert objects through the slots 4 Use only the type of power source indicated on the printer s label 4 Connect all equipment to properly grounded electrical outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off m Do not use a damaged or frayed power cord 4 Ifyou use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet s ampere rating T Unplug the printer before cleaning it and clean it with a damp cloth only m Do not spill liquid onto the printer 4 Except as specifically explained in the user documentation do not attempt to service the printer yourself T Never replace the print head yourself you may damage the printer Also other parts of the printer must be checked when the print head is replaced 4 You need to move the print head by hand to replace the ribbon cartridge If you have just used the printer the print head may be hot let it cool for a few minutes before touching it Q Unplug the printer and refer servicing to qualified service personnel under the following conditions if the power cord or plug is dam
14. basis the defective unit without charge for parts or labor When warranty service involves the exchange of the product or of a part the item replaced becomes Epson property The exchanged product or part may be new or previously repaired to the Epson standard of quality Exchange or replacement products or parts assume the remaining warranty period of the product covered by this limited warranty In many parts of the United States Epson has also arranged for warranty support for this product through an on site warranty service On site service will be generally available within a 50 mile radius of the Epson authorized service provider generally during normal business hours Monday through Friday holidays excluded If on site service is not available or the Epson product is not located within 50 miles ofan Epson authorized service provider warranty service is provided in accordance with the above or you may choose to pay a travel charge for on site warranty service to be provided Service hours may vary by provider and on site service may not be available in all areas or all instances In order to provide on site service the technician must have full access to your Epson printer as well as to working space electricity and a local telephone line What This Warranty Does Not Cover This warranty covers only normal consumer use in the United States and Canada This warranty is not transferable and will not apply to products purchased from an end user
15. e 19 or page 21 for details g Tear Off Sett button Feeds continuous paper forward to the tear off position In SelecType mode and Default setting mode you can press the Sett button to select the previous option for a menu item See page 19 or page 21 for details Tear Off light On when paper is in the tear off position h Menu When you press the Tear Off and Top of Form buttons at the Tear Off and same time the printer enters or exits the SelecType mode and Top of Form you can set the various printer settings See page 19 or page 21 buttons for details i Top of Form Enters the top of form position mode and sets the new Set button top of form position after it has been adjusted with the Micro Feed buttons In SelecType mode and Default setting mode you can press the Set button to select the next option for a menu item See page 19 or page 21 for details Top of Form light On when the printer is in top of form and tear off modes a b m Y Paper Out Tractor Select Font Pitch Tear Off Top of Form LF FF Micro Feed Pause Load a Front Rear Item Item y Set Set 4 E E a a ests 9 Eee rem nd os Reset ww Menu v Cc d e f g h Button Light Function On when the front tractor is selected The light is green when paper is loaded or red when the tractor is out of pap
16. ear double click Setup exe on the CD ROM 4 Select Install Printer Software and click gt You see the software license agreement 5 Read the license agreement and click Accept You see this window EPSON Printer Utilities Setup to the computer then tum 1 then the printer and 6 N Turn on your printer Caution Before turning on the printer be sure you have removed all protective materials or you may seriously damage the printer See the unpacking instructions provided with the printer After a moment the software begins installing Follow any on screen instructions until you return to the Installation screen Note Q Lfthe New Hardware Found screen or any other wizard appears when you turn on your printer click Cancel OQ Lfyou re asked to insert a Windows CD ROM insert it and click OK Close the Windows installer screen to continue installing the driver When the installation is complete follow the instructions below to install the Reference Guide and the Remote Configuration Manager utility Installing and Viewing the Online Reference Guide Select Install Reference Guide on the Installation screen and click gt The DFX 9000 Reference Guide icon appears on your desktop To view the Reference Guide double click the DFX 9000 Reference Guide icon or click Start gt Programs or All Programs gt EPSON gt DFX 9000 Reference Guide gt Reference Guide Installing the Printer Software 7
17. ed in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson printer Epson is not responsible for any use of this information as applied to other printers Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Epson and Epson ESC P are registered trademarks of Seiko Epson Corporation Epson Store Epson Connection and SoundAdvice are service marks of Epson America Inc General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks 2005 Epson America Inc 2 05 CPD 19384
18. er a Front Tractor Select light j LF FF Load button Loads continuous paper when the printer is out of paper Feeds paper line by line when pressed briefly Advances continuous paper to the next top of form position when held down for a few seconds b Rear Tractor On when the rear tractor is selected The light is green when k Micro Feed buttons Adjust the paper position such as the top of form position and tear off position Select light paper is loaded or red when the tractor is out of paper C Front Rear tractor button Selects the front or rear tractor If you have been using paper loaded on one tractor first remove the printed output before pressing this button to switch the tractor Using the Control Panel 17 Button Light Function Pause button Stops printing temporarily and resumes printing when pressed again Pause light On when the printer is paused Flashes when the print head overheats m Paper Out light On when the printer is out of paper Flashes when paper jams or the printer fails to eject paper Selecting a Font and Pitch Usually you use your application program to select the font and pitch you want to use in a document If necessary however you can select one of the printer s fonts in different pitches with the buttons on the printer s control panel as described below The settings you make in applica
19. es nn Voter ate aha nen ia ata and errre ruere erea 15 Chapter 3 Using the Control Panel Buttons and Lights wwe Aviek wie denne due baie RETRE E uta lead 17 Selecting a Font and Pitch o u crgncs 8 ead Ue Sin a ei Moa hee Ne baie 18 Changing the Printer s Default Settings 00 use oe ii eee ieee dante de 18 Using Selec Pype Modes i0 Soot tus va adaye neee 18 Detanle setting Mode cert rriei erie Ae el ul ee 20 Locking the Control Panel Buttons sisson davon aw ie et ow cee pea eA 21 2 Contents Chapter 4 Troubleshooting Using the Error Indicators lt 2 adei aie op Wie bie de doe Phe Dee ea eo es he BN 23 Clearing Paper Jams ci tides welt ck Seed Oy eet ite eee Aaa 24 Where To Get Hel pics csc t See an Rune os DOR es wR ha eae kes 24 Chapter 5 Product Information Printer Specifications 44 420 5 4056e Aaa aoe Se es Ee ek 25 Electrical cis ca sath mip eu brash wie aaah Dole E E Romie EER eA 25 Environmental e ea a E eines ha ae ae hae eae S 25 Options ite eii e oe anna Oey Nate ae a OWN E et 26 ENERGY STAR Compliance ced scent ito viaiarnadn bh enalhn buys eacbe tases s 26 Safety Instructions ours a een Cs eae 8 la aie eee aS Ae eae 26 Hot Parts Caution Symbol a oa aaan aaa aannaaien al aan 26 Important Safety Instructions o s pale Se as eee 26 FCC Compliance Statement for United States Users 0 00 00 0000000 27 WARNING e nena anea a pee E E E REN E ed ees 27 For Canadian users sais 4 005
20. esentative dial O U S 562 276 4322 6 AM to 6 PM Pacific Time Monday through Friday I Canada 905 709 2170 6 AM to 6 PM Pacific Time Monday through Friday Toll or long distance charges may apply Before you call please have the following information ready O Product name Epson DFX 9000 Product serial number located on the back of the printer Proof of purchase such as a store receipt and date of purchase Computer configuration O C O wv Description of the problem You can purchase ribbon cartridges paper and accessories from an Epson authorized reseller For product information and to find the nearest authorized reseller please call 800 GO EPSON 800 463 7766 or browse our catalog of products at www epson com select the product you are interested in and click Where to Buy To purchase online please visit the Epson Store at www epsonstore com U S sales only In Canada please call 800 463 7766 for a reseller referral C hapter 5 Interfaces Standard bidirectional 8 bit parallel with IEEE 1284 nibble mode support Product Information USB ver 11 Serial RS 232C This chapter includes Slot for optional Type B I Printer specifications interface card 4 Safety instructions Control code ESC P IBM PPDS emulation 4 Notices Energy Star compliance FCC compliance statement Declaration of Conformity Electrical J Warranty Rated voltage range 100 to 240 V Input voltage ran
21. ge 90 to 264 V Printer Specifications Rated frequency range 50 to 60 Hz Printing method 36 pin impact dot matrix 9 X 4 staggered Printing speed High speed draft 1550 cps at 10 cpi Input frequency range 49 5 to 60 5 Hz Draft 1320 cps at 10 cpi Rated current 4 8 A maximum 14 5 A NLQ 330 cps at 10 cpi Power consumption Approx 185 W ISO IEC 10561 letter pattern Printable columns 136 columns at 10 cpi A 9 5 W in sl d Paper feed methods Push tractor front rear PETA ee eee Push and pull front rear tractor requires additional actor Environmental Ribbon Black ribbon cartridge S015384 aaa T t H idit ithout Ribbon life approx 15 million characters Sipe ee Seen kts ig Draft 10 cpi 14 dots character Operation plain paper 5 to 35 C 41 to 95 F 10 to 80 RH 5 Operation recycled paper 15 to 25 C 59 to 77 F 30 to 60 RH Acoustic noise Approx 58 dB A ISO 7779 pattern oaa label on ean Storage 30 to 60 C 22 to 140 F 0 to 85 RH Product Information 25 Options By adding options such as a pull tractor or perforation cutter you can further expand your printer s capabilities Optional interface cards are also available to supplement your printer s built in interfaces See the Reference Guide for more information You can purchase ribbon cartridges paper and accessories from an Epson authorized reseller For product information and to find t
22. he nearest authorized reseller please call 800 GO EPSON 800 463 7766 or browse our catalog of products at www epson com select the product you are interested in and click Where to Buy To purchase online please visit the Epson Store at www epsonstore com U S sales only In Canada please call 800 463 7766 for a reseller referral ENERGY STAR Compliance As an ENERGY STAR Partner Epson has determined that aX this product meets the ENERGY STAR guidelines for rx ty energy efficiency The International ENERGY STAR Office Equipment program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy efficient personal computers monitors printers fax machines copiers and scanners in an effort to reduce air pollution caused by power generation Safety Instructions Hot Parts Caution Symbol This symbol is placed on the print head and other parts to indicate AN that they may be hot Never touch those parts just after the printer has been used Let them cool for a few minutes before touching them 26 Options Important Safety Instructions Read all of these safety instructions before using the printer In addition follow all warnings and instructions marked on the printer itself 4 Do not place the printer on an unstable surface or near a radiator or heat source QO Place the printer on a flat surface It will not operate properly if it is tilted or placed at
23. invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian users This Class B digital apparatus meets all requirements of the Canadian Interface Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouileur du Canada Declaration of Conformity According to 47CFR Part 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers We Epson America Inc Located at MS 3 13 3840 Kilroy Airport Way Long Beach CA 90806 Telephone 562 290 5254 Declare under sole responsibility that the product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity producti
24. lect which buttons to lock See page 20 for details Follow these steps to turn on Lock out mode 1 Turn off the printer 2 Hold down both the Font and Pitch buttons and turn on the printer It beeps twice indicating that Lock out mode has been turned on To turn off Lock out mode repeat the steps above The printer beeps once indicating that Lock out mode has been turned off Locking the Control Panel Buttons 21 22 Locking the Control Panel Buttons Chapter 4 Troubleshooting This chapter explains the error indicators and describes how to clear paper jams For more troubleshooting information see your on screen Reference Guide If you cannot resolve the problem using the information in the manuals see Where To Get Help on page 24 Using the Error Indicators Use the following table to diagnose printer errors LCD message and panel light status Beep pattern Problem Solution Error Paper out Paper Out Pause No paper is loaded on the selected tractor Load paper in the printer or select a different tractor by pressing the Front Rear button The paper is not loaded correctly Remove your paper and reload it correctly Error No paper loaded Paper Out Pause Continuous paper is not fed to the standby position Tear off the printed page at the perforation then press the LF FF Load button The printer feeds the paper to the standby position
25. mulation mode 2 This setting is available only when the optional perforation cutter C81570X is installed 3 These settings are available only when the optional Print Server is installed 4 This setting is available only when the optional Print Server is installed and the Get IP address setting is set to Panel or PING 5 This menu appears when you press the Menu buttons Tear Off and Top of Form in SelecType mode Follow these steps to enter SelecType mode and change the settings Make sure paper is loaded and the printer is on 2 Press the Menu buttons Tear Off and Top of Form to enter the SelecType mode The LCD displays the currently selected language 3 Ifyou want a different language press the Set Tear Off or Set Top of Form button until you see the language you want 4 Press the Item Pitch button to set the desired language You see Print Settings on the LCD Press the Set Top of Form button to print the current settings 6 Press the Item Font or Item Pitch button to select the setting you want to change Note You can scroll the menu settings by holding down the tem Font or ltem Pitch button for a few seconds 7 Press the Set Tear Off or Set Top of Form button to scroll through the options available for the current setting until you see the one you want Note You can scroll the options by holding down the Sette Tear Off or Set Top of Form button for a few seconds
26. n the back of the printer and connect the other end to a properly grounded electrical outlet Connecting the Printer to Your Computer You can connect your printer using the following interfaces 4 JEEE 1284 compatible parallel interface use a shielded twisted pair parallel cable with a 36 pin Centronics compatible connector 4 USB Universal Serial Bus interface use a shielded USB cable MO RS 232C serial interface use a null modem cable 4 Type B optional interface see the Reference Guide to install an optional interface card Note You can connect to multiple interfaces simultaneously the printer switches interfaces automatically when it receives data l 2 Make sure your printer and computer are turned off Open the printer s interface cover 6 Connecting the Power Cord Use the appropriate cable to connect the printer to your computer USB Y al RS 232C SERIAL LHO DD N oro Installing the Printer Software The Epson printer software on the CD ROM supports Windows 95 98 Me 2000 XP and NT 4 0 Make sure the printer is connected to your computer but turned off Turn on your computer and wait for Windows to load Insert the printer software CD ROM You see this screen LPSON Installation Program If it does not app
27. nore Serial data length 8 bit 7 bit Character table Standard version PC437 PC850 PC860 PC863 PC865 PC861 BRASCII Abicomp Romans ISO Latin 1 PC858 ISO 8859 15 Italic U S A Italic France Italic Germany Italic U K Italic Denmark 1 talic Sweden Italic Italy Italic Spain 1 PC861 BRASCII Abicomp Roman8 ISO Latin 1 PC858 ISO 8859 15 PC437 Greek PC853 PC855 PC852 PC857 PC866 PC869 MAZOWIA Code JK ISO 8859 7 ISO Latin 1T Bulgaria PC774 Estonia ISO 8859 2 PC866 LAT PC866 UKR PC APTEC PC708 PC720 PCAR864 PC771 PC437 Slovenia PC MC PC1250 PC 1251 Italic U S A Italic France Italic Germany Italic U K Italic Denmark 1 Italic Sweden Italic Italy Italic Spain 1 NLSP version PC437 PC850 PC860 PC863 PC865 Auto CR IBM PPDS Off On IBM character table IBM PPDS Table 2 Table 1 Buzzer Off On Low noise mode Off On Auto cut mode Off On Auto cut back mode Off On Overlapping multipart forms Off On Continuous forms with labels Off On Skip over binding Off On Get IP address Panel Auto PING IP address 000 000 000 000 to 255 255 255 255 Setting Options default in bold 000 000 000 000 to 255 255 255 255 000 000 000 000 to 255 255 255 255 Subnet mask Default gateway Save settings Yes No 1_ This setting is available only in IBM PPDS e
28. oftware See page 8 To use SelecType follow the instructions below For Default setting mode see page 20 Using SelecType Mode The table below lists the settings available in SelecType mode Setting Options default in bold Language English French German Italian Spanish Portuguese Print settings Press the Set Top of Form button to print all current settings 3 inches 3 5 inches 4 inches 5 5 inches 6 inches 7 inches 8 inches 8 5 inches 11 inches 70 6 inches 12 inches 14 inches 17 inches Page length for rear tractor 3 inches 3 5 inches 4 inches 5 5 inches 6 inches 7 inches 8 inches 8 5 inches 11 inches 70 6 inches 12 inches 14 inches 17 inches Page length for front tractor Skip over perforation Off On Line spacing 1 6 inch 1 8 inch Left margin 0 column to 80 columns Right margin 1 column to 136 columns Platen gap Auto 0 to 15 Auto tear off Off On Auto line feed Off On Print direction Bi D Uni D Setting Options default in bold Software ESC P IBM PPDS O slash Off On I F Interface mode Auto Parallel Serial USB Optional Auto I F Interface wait time 10 seconds 30 seconds Parallel I F bi directional mode Off On Packet mode Auto Off Serial baud rate 19200 BPS 9600 BPS 4800 BPS 2400 BPS 1200 BPS 600 BPS 300 BPS Serial parity None Odd Even Ig
29. on and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name EPSON Type of Product Dot Matrix Printer Model P371A ECC Compliance Statement for United States Users 27 EPSON AMERICA INC LIMITED WARRANTY What Is Covered Epson America Inc Epson warrants to the first end user customer of the Epson product enclosed with this limited warranty statement that the product if purchased and used in the United States or Canada conforms to the manufacturer s specifications and will be free from defects in workmanship and materials for a period of three years from the date of original purchase Epson also warrants that the consumable ribbon enclosed with the product will perform to the manufacturer s specified usage which usage may expire before the expiration of the limited warranty for the Epson product For warranty service you must provide proof of the date of original purchase What Epson Will Do To Correct Problems Should your Epson product prove defective during the warranty period please call the EPSON Connection at 562 276 4322 or 905 709 2170 Canada for warranty repair instructions and return authorization if required Epson will at its option repair or replace on an exchange
30. per tear off the fresh supply below the tractor and press LF FF Load to eject the remaining labels or forms 2 Press the Front Rear button to switch to the other tractor The selected paper advances to the top of form position 5 Open the front cover or the back cover and the back flap SN 5 al E sy E Load the new paper See Loading Paper On the Front Tractor on page 9 or Loading Paper On the Rear Tractor on page 12 for instructions Changing Paper 15 16 Changing Paper Chapter 3 Using the Control Panel This chapter describes the buttons and lights on the control panel plus T Selecting a font and pitch T Changing the printer s default settings T Locking the control panel buttons Buttons and Lights Button Light Function d Font Item Selects one of the fonts See Selecting a Font and Pitch on button page 18 In SelecType mode and Default setting mode you can press the Item button to select the previous menu or option See page 19 or page 21 for details e Reset When you press both the Font and Pitch buttons Font and Pitch simultaneously the printer clears its buffer and restores its buttons default settings f Pitch Item button Selects one of the pitch settings See page 18 for more information In SelecType mode and Default setting mode you can press the Item button to select the next menu or option See pag
31. t do not use an adapter plug Q Do not block cover or insert objects into openings in the printer cabinet Ko printer software screwdriver Remove and save the protective packing materials as described on the Notice Sheet Setting Up the Printer 3 Installing the Ribbon Cartridge 1 Make sure the printer is turned off The switch should be in the O position 2 Open the top cover and slide the print head to the position shown marked by the symbol en oe i 1 DNN 3 Unpack the ribbon cartridge and remove the black plastic separator 4 Installing the Ribbon Cartridge A Holding the sides of the cartridge place the notch on each end onto the metal posts inside the printer Then tilt the cartridge down into the printer until it clicks into place 5 Lift up the black plastic ribbon guide and slide it down behind the print 6 Slide the print head back and forth to make sure it moves freely If not lift head until it clicks into place Do not twist or crease the ribbon up the ribbon guide and try again ribbon tightening knob 7 Turn the ribbon tightening knob to remove any slack 8 Close the top cover LENZ Note For safety reasons the printer will not work if the top cover is not closed completely Installing the Ribbon Cartridge 5 Connecting the Power Cord Make sure the printer is turned off Then plug the power cord into the AC inlet o
32. t edge and that the printable side 9 Slide the left sprocket until the paper is straight Lock the sprocket by of the paper is facing down Feed it through the opening at the back pushing up the lock lever The left sprocket may move slightly sprocket lock lever Note Be careful not to pull the paper too tightly 10 Close the back cover and flap Loading Paper On the Rear Tractor 13 11 Turn on the printer if it is off You hear the print head move to the left and Ready appears on the LCD Either the front or rear Tractor Select arrow lights up to indicate the tractor that was selected last 12 Ifthe rear tractor arrow light is red press the LF FF Load button to load the paper rear front Tractor Select LF FF Load Front Rear H H If the front tractor arrow light is red press the Front Rear button to switch to the rear tractor When the printer switches tractors it loads the paper automatically The rear tractor arrow light turns green and the paper is loaded to the top of form position If you need to adjust the paper position see Adjusting the Paper Position in your on screen Reference Guide 14 Switching Between Front and Rear Tractors Switching Between Front and Rear Tractors You can easily switch between paper loaded on the front and rear tractors and vice versa Just wait for any print jobs to finish before switching tractors a Caution Never switch bet
33. tion programs usually override settings you make from the printer s control panel The pitches available depend on the font you select Font Pitch High Speed Draft 10 12 15 17 20 Draft 10 12 15 17 20 Proportional Roman 10 12 15 17 20 Proportional Sans Serif 10 12 15 17 20 Proportional 1 Make sure that the printer is not printing If it is press the Pause button to stop printing 2 Press the Font button The first available font is displayed on the LCD Press the Font button until you see the font you want to use The LCD returns to its original state in a few seconds and the font you selected is set 3 Press the Pitch button The first available pitch is displayed on the LCD Press the Pitch button until you see the pitch you want to use The LCD returns to its original state in a few seconds and the pitch you selected is set 18 Selecting a Font and Pitch Changing the Printer s Default Settings While you can change many printer settings through your application software or the printer driver there are other printer functions you can control as follows 4 Using the Epson Remote Configuration Manager on the printer software CD ROM See page 8 T Using the printer s control panel to access Selec Type mode and Default setting mode For instructions on using the Remote Configuration Manager see the on screen Remote Configuration Manager User s Guide installed when you installed your printer s
34. u need to switch the printer driver to COM2 before you run the Remote Configuration Manager Switch it back to COMI when you re done 8 Installing and Using the Remote Configuration Manager Chapter 2 Loading Paper Using the Two Tractor System Your printer can load paper from a front tractor and a rear tractor Be sure to leave enough room around the printer for the two stacks of fresh paper and for the printed stack Align your paper supply so the paper feeds smoothly into the printer rear tractor both tractors front tractor X N y Place the paper supply lower than the printer to avoid a paper jam Make sure that your stack of printed pages does not interfere with the rear tractor s paper supply Supported Paper Types and Sizes You can use the following types of continuous paper with either tractor T Single sheet Multi part Labels LI LI 4 Continuous forms with labels LI Overlapping multi part forms You can print on continuous paper from 3 inches 76 2 mm to 16 5 inches 419 1 mm wide Your printer senses the paper width automatically The printer automatically adjusts to the thickness of the paper loaded when the platen gap setting is set to Auto in SelecType mode See Using SelecType Mode on page 18 for details Note a Make sure your paper matches the specifications described in the on screen Reference Guide a When the optional perforation cutter part n
35. umber C81507X is installed the printable width is from 4 inches 101 6 mm to 16 inches 406 4 mm Loading Paper On the Front Tractor 1 Lift up the front cover until it locks in place ria Ss aa Release the right and left sprockets by pulling the lock levers down sprocket lock lever Loading Paper 9 4 5 Position the left sprocket so the pins are to the left of the arrow mark on the scale Push up the sprocket lock lever to lock it in place arrow mark Slide the right sprocket to match the width of your paper Do not lock it in place yet paper supports Note For paper less than four inches wide remove the paper supports by pulling them off the tractor 10 Loading Paper On the Front Tractor 6 a 8 Open both sprocket covers Be sure your paper has a clean straight edge and that the printable side of the paper is facing up Fit the first few holes over the sprocket pins and close the sprocket covers Slide the right sprocket until the paper is straight and there is no slack Lock the sprocket by pushing up the sprocket lock lever The right sprocket may move slightly Note Be careful not to pull the paper too tightly 9 Pull the printer s front cover out slightly
36. ween tractors if labels are loaded in the printer First remove the labels by tearing off the fresh supply below the tractor and pressing LF FF Load zo eject the remaining labels Turn on the printer 2 If no paper is loaded in the front or rear tractor load it as described on page 9 front or page 12 rear 3 To tear off any printed pages or excess paper press the Tear Off button and tear off the pages at the perforation Caution Always tear off the printed document and any excess paper before switching tractors If the perforation does not align with the tear off edge you can adjust it See Adjusting the Tear Off Position in your on screen Reference Guide 4 Press the Front Rear button to switch to the other tractor The selected tractor light turns green and the paper advances to the top of form position Changing Paper Follow the steps here when you need to change the paper loaded on the front or rear tractor 1 To tear off any printed pages or excess paper press the Tear Off button and tear off the pages at the perforation Caution a Always tear off the printed document and any excess paper before changing paper If the perforation does not align with the tear off edge you can adjust it See Adjusting the Tear Off Position in your on screen Reference Guide QO To safely remove labels continuous forms with labels or overlapping multi part forms before changing pa
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