eMachines DUV1000 User's Manual
Contents
1. AC on the rear panel of the DUV1000 4 Lift the handset and listen for the dial tone that indicates the DUV1000 has been installed properly If you do not hear a dial tone check that the power adaptor is plugged into a live electrical outlet and that the power cord is pushed securely into the connector 5 Now DUV1000 is ready for basic configuration as described in the next section DUV1000 User s Guide Warning DUV1000 needs Internet access and Internet calling card information to make Internet phone calls However it can make normal PSTN phone calls without any configuration DUV1000 User s Guide 3 Getting Started After installation DUV1000 is ready for configuration You need to enter Internet Service Provider ISP and Calling Card information to make and receive Internet phone calls However it can make normal PSTN phone calls without any configuration Refer to Appendix A to know how to enter alphanumeric and special characters required for user name and password Warning DUV1000 identifies end of each parameter by Please terminate each parameter entry by pressing key For example to enter the password as 123 you should press 123 3 1 1 ISP Information Following Internet Service Provider ISP account information is required for dial up Internet connection Refer to your Internet Service Provider s card for this information gt Internet Access Telephone Number gt User Name gt2. Dial up connection sometime takes time to connect to the Internet depending on the Internet access line availability and network congestion Your DUV1000 is designed with a user friendly dialing method to help you in such situations You dial in hands free mode Press speaker button the speaker will be turned ON Then press DIAL UP button and dial a number followed by without lifting the handset DUV1000 will establish Internet call with the called party and play ring back tone However if the Internet access line is busy DUV1000 will retry 5 times before giving up During the process of establishing the Internet call DUV1000 will play different call progress tones like progress ring back or error tone and blink the speaker LED Once the other party lifts the handset it establishes the Internet call and turns on the speaker LED Remember that you can listen to call progress tones in hands free but you have to use the handset to talk to the other party Warning DUV1000 identifies end of phone number by Please terminate phone number entry into DUV1000 by pressing key If you press any key for more than 5 sec DUV1000 identifies it as end of phone number 43 Internet Call Transfer SIP signaling protocol in DUV1000 supports call transfer feature This feature is not available in H 323 signaling protocol This feature allows the user to transfer an Internet phone call to another phone connected to the Inter
3. Password To enter these parameters follow the steps below DUV1000 voice menu guides you through the configuration process 1 Enter 123 to enter the configuration menu 2 Enter the configuration password The default password is 12345 3 Enter 1 and then 1 again to edit the ISP parameters It plays Please enter the ISP phone number and terminate by button 4 Enter the Internet access phone number and terminate by pressing button During entry it echoes the character pressed 5 After the termination it plays back the value as You entered xxxx press 1 to accept 2 to re enter Press 1 to accept the entered parameter If you want to re enter the parameter press 2 6 Follow the voice menu to enter ISP User Name and password After ISP configuration phone plays the main menu 7 Enter 5 to save the ISP information 3 1 2 VolP Calling Card Information Following VoIP Internet Telephone calling card information is required for Internet phone connection The VoIP service provider will provide these parameters Refer your calling card for these parameters After entering the calling card parameters your Internet phone number will be same as user ID gt UserID gt Password or PIN To enter these parameters follow the steps below and the voice menu from DUV1000 1 Enter 123 to enter the configuration menu 2 Enter the configuration password The def
4. 5 to adjust the volume level The default values are 3 for VoIP calls and 3 for PSTN calls 6 5 8 Review Configuration This option plays current information for all parameters in extended menu as Configuration password is x Software server address is x Country Code is x Language selected is x VoIP Service provider is X Current software version is x VoIP volume level is x PSTN volume level is x After playing this message it prompts with the extended menu 6 5 9 Exit to main menu This option takes you to the main menu You need to save the information entered in extended menu by selecting Save and Exit in main menu DUV1000 User s Guide DUV1000 User s Guide 7 Additional Features 7 1 Upgrading Software DUV1000 has a facility to upgrade the software remotely through the Internet at no cost to you Software can be downloaded when the phone is in RECEIVE state or when not in use On pressing 456 the phone connects to the Internet and downloads the software During the download process DUV1000 will play progress tone and blink the SHIFT LED After successful download the phone restarts with the newer software Due to some reason if download fails the phone will continue working with the earlier software You can check the current software version through configuration menu DUV will release latest DUV1000 software in its website along with the server IP address from where the latest softwar
5. ENTERING CAPITAL LETTER 5 ennaa E N e ESN Ae AE E RESENS ln 8 4 ENTERING SPECIAL CHARACTERS Heerlen 9 APPENDIX 10 APPENDIX DUV1000 PRODUCT DUV1000 User s Guide 1 Overview DUV1000 is a two in one phone allows Internet and PSTN phone calls It is a dial up Internet IP telephone operates using Session Initialization Protocol SIP and H 323 protocol It allows you to make inexpensive long distance STD and ISD calls on dial up Internet connection It also works as a normal PSTN phone It looks and feels like a normal PSTN phone A DIAL UP button differentiates an Internet phone call DUV 1000 1121 3 1 1 2 oj 4 218 Tele Pars x Lo DUV1000 needs to be configured once and there is no need to configure it again unless there is change in Internet access or calling card information DUV1000 is a standard based device and works with any Internet Service Provider ISP and VolP Internet telephone service provider It plays user friendly status messages and configuration messages in a language of your choice DUV1000 has a user friendly dialing option whereby you just dial the number It will try many times and ring back when the called party answers the call DUV1000 software ca
6. be downloaded It can be a valid IP address like 198 62 73 101 or a valid domain name like DUV1000 cityonlines com The domain name can have maximum of 30 characters including dots Default server address is duv pc2phone com 6 5 3 Country Code Following is a list of countries supported with their respective codes DUV1000 User s Guide Table 1 Country Codes Country Code Brazil 0 China 1 India 2 Korea 3 Malaysia 4 Mexico 5 South Africa 6 Taiwan 7 USA 8 Australia 9 Austria 10 Belgium 11 Denmark 12 Finland 13 France 14 Germany 15 Ireland 16 Italy 17 Japan 18 Netherlands 19 Norway 20 Poland 21 Portugal 22 Singapore 23 Spain 24 Sweden 25 Switzerland 26 UK 27 Others 28 If you enter a value other than the listed the phone prompts with a message The parameter you have entered is incorrect Press 1 to edit 2 to skip Choose appropriately Based on the country code selection the various tones and modem software will vary Default country code is 2 India If you change it to some other country than yours the phone may not be able to make calls and you will hear some error message So please be sure to select the correct country code 6 5 4 Language Support DUV1000 plays voice prompts in many languages Following is the list of languages supported with their respective codes Ta
7. information Receive state DUV1000 goes to this state to receive calls from other phones In this state phone is always connected to Internet Speaker Mode You can dial a phone number in hands free mode and listen to call progress messages Handset Mode You can lift the handset any time to listen If the speaker is on while lifting it is turned off automatically DUV1000 User s Guide 2 Unpacking and Installation Open the shipping carton and carefully remove all items In addition to this User s Guide make sure you have received all of the following items Modem IP phone DUV1000 One telephone cable RJ 11 Handset Handset cord Power adapter Warranty card If any item appears to be missing or damaged please contact your local reseller DUV 1000 2 8 Geo Z 8 2 2 1 System Requirements You will need the following to use DUV1000 power outlet 230 50Hz Local telephone line connection e Access to dial up Internet connection ISP that is PPP compatible Account with a VoIP Internet Telephone service provider 2 2 Installation 1 Connect the handset to DUV1000 with handset cord 2 Plug one end of telephone cable RJ 11 into the LINE port on the rear panel of DUV1000 and the other end into a working telephone wall jack 3 Plug the AC power adaptor provided into an AC outlet and insert the power cord into the connector marked
8. than above mentioned times it accepts the last letter written on that key Examples To enter a press key 2 two times To enter e press key 3 three times To enter z press key 9 five times NOTE Press the appropriate key firmly specified number of times in quick succession to enter alphabets DUV1000 User s Guide 8 3 Entering Capital Letters You need to press a SHIFT button and a digit key specified number of times to enter the capital letters marked on digit keys SHIFT LED turns on after SHIFT button is pressed and turns off after the digit key is pressed Press a SHIFT button and then the digit key the following number of times to enter the capital letters o Twice to enter the capital of the first letter written on that key Thrice to enter the capital of the second letter written on that key o Four times to enter the capital of the third letter written on that key o Five times to enter the capital of the fourth letter written on that key e key is pressed once after SHIFT button is pressed it accepts the corresponding digit e key is pressed more than above mentioned times after the SHIFT button is pressed it accepts as a last capital letter written on that key To enter A press SHIFT followed by key 2 two times To enter E press SHIFT followed by key 3 three times To enter Z press SHIFT followed by key 9 five times Examples NOTE Press the appropriate key firmly specified number of
9. the call you can talk to him If anything goes wrong you will hear appropriate error messages Please refer fo Appendix B Troubleshooting for more information about the error messages During the process of establishing Internet call DUV1000 connects to the Internet and then connects to the VoIP service provider This may take some time unlike normal phone Warning DUV1000 identifies end of phone number by Please terminate phone number entry into DUV1000 by pressing key If you don t press key for more than 5 sec DUV1000 identifies it as end of phone number DUV1000 User s Guide 4 2 2 Multiple Calls RECEIVE state allows you to make multiple Internet calls without connecting to the Internet each time You press DIAL UP to go to RECEIVE state please refer to a section on Receiving Internet Calls for more detail In this mode you just dial the phone number followed by Since DUV1000 is already connected to Internet you do not press the DIAL UP button before dialing a number For example you press 12345 to dial 12345 through Internet It remains in call receive state after the end of each call Please note that you cannot make normal PSTN call while DUV1000 is in RECEIVE state Warning In RECEIVE state DUV1000 is connected to the Internet and you will be charged for Internet access Do not leave the phone in RECEIVE mode unless you are expecting an Internet phone call 4 2 3 Special Dialing
10. 000 identifies end of phone number by Please terminate phone number entry by pressing key If you don t press any key for more than 5 sec DUV1000 identifies it as end of phone number 5 2 Receiving PSTN call DUV1000 can receive any normal PSTN phone call when DUV1000 is not connected to the Internet through the DIAL UP button It rings on incoming call and establishes call on off hook Either party can disconnect the call by going on hook 5 3 Transferring PSTN call This feature allows the user to transfer a PSTN phone call to any PSTN phone To transfer the call you flash the hook for a short period and dial the destination number followed The destination number will ring and on off hook the call transfer will be complete DUV1000 User s Guide 6 DUV1000 Configuration DUV1000 voice menu helps you through the configuration process You can enter the configuration menu by pressing the key sequence 123 and terminate with a hash key when DUV1000 is in idle state DUV1000 will ask for password on entering configuration menu Since the configuration information contains valuable information it is password protected If you don t remember your password you can reset DUV1000 to default password as described in Loading factory defaults The default password is 12345 Warning DUV1000 identifies end of a parameter by Please terminate each parameter entry into DUV1000 by pressing key Configur
11. 60 C 5 to 95 Non condensing 52 H x 206 L x 103 mm without handset 800gms 24
12. DUV1000 Modem IP Phone User s Guide DUV1000 User s Guide Table of Contents U OVERVIEW aeg 1 1 PRG ROY MS a 1 2 DEFINITIONS A ee a lga ANA 2 UNPACKING AND INSTALLATION sea a era 2 1 SYSTEM REQUIREMENTS la a a T te 2 2 INSTALLATION ASS ee 3 GETTING STARTED 8 nee 4 INTERNET PHONE CAS 2 22 4 1 RECEIVING INTERNET CALL a age een aches elek spielen 4 2 WAKING INTERNET 4 3 INTERNET 5 PSN PHONE REDE 5 1 MAKING PSTN CALE ee en eRe ta aac 5 2 RECEIVING PSTN CALL 5 3 TRANSFERRING PSTN CALL ii 22 2 8 1a Mar ni ABER IB EAA amp DUV1000 CONFIGURATION 6 1 He HE enge 6 2 GALLING CARD PAR METERS 5 innen ibn ptovsdgsseeduegogecsunaaunastecoves 6 3 REVIEW CONFIGURATION EB ean 6 4 SAVE AND EXIT haut tives Ati te En Eu 6 5 EXTENDED MENU ande een einlesen ADDITIONAL FEATURES nn range 7 1 UPGRADING SOFTWARE nase 72 LOADING FACTORY DEFAULTS an en Soin ee Nullen 8 APPENDIX A PROCEDURE FOR ENTERING ALPHANUMERIC AND SPECIAL CHARACTERS 8 1 ENTERING DIESE u Saas ER 8 2 ENTERING SMALE LETTERS a E AEE E EE A RE E a ein 8 3
13. ation Menu 4 SF Parameters 2 Calingeard 5 Save and Quit Parameters Configuration Prove Number 0 Internet access phone number User Password SP User Name Password SP Password Calling card User Ib Calling card Password serwer address 3 Extended Menu 5 Service Pre vider Ge Tigi Or 6 Saffware Version Password 2 Sofware Server Address Configuration password Soflware server address Review Country code Configuration Language WolP service provider Software version Volume level T Volume Control 3 Country Code 4 Language Exit do DUV1000 configuration menu is shown above It has five options in main menu and seven options in the extended menu Each of them is described below The configurable parameters are shown in bold letters DUV1000 plays the current value of each parameter and allows you to edit or skip to next parameter After entering a parameters value it plays it back for verification After password verification DUV1000 will play the main menu as below Press 1 to enter ISP parameters 2 to enter calling card parameters 3 to enter extended menu 4 to review configuration parameters 5 to save amp quit DUV1000 User s Guide Note gt If power goes off while you are configuring the phone will work with the previous save
14. ault password is 12345 3 Enter 2 and then 1 to edit the VoIP calling card parameters It plays Please enter the calling card user ID and terminate by button 4 Enter the calling card User ID and terminate by pressing button During entry it echoes the character pressed 5 After the termination it plays back the value as You entered xxxx press 1 to accept 2 to re enter Press 1 to accept the entered parameter If you want to re enter the parameter press 2 6 Follow the voice menu to enter the calling card password DUV1000 User s Guide 7 Enter 5 to save the calling card information After these basic configurations DUV1000 is ready to make and receive Internet phone calls as described in the next section DUV1000 User s Guide 4 Internet Phone Calls After basic configuration DUV1000 allows you to make and receive Internet phone calls as described in this section DIAL UP button distinguishes the Internet phone call from normal PSTN phone call To make Internet phone call press DIAL UP button followed by destination telephone number It supports a user friendly dialing method as described below Warning You need to have Internet access information and VoIP calling card information configured in DUV1000 to make and receive Internet calls 41 Receiving Internet call DUV1000 needs to be connected to VoIP server to receive Internet phone calls This i
15. ble 2 Languages Language Code Default 0 English 1 Hindi 2 If you enter other than the listed value the phone prompts with a message The parameter you have entered is incorrect Press 1 to edit 2 to skip Choose appropriately DUV1000 User s Guide If you change the language code please do a software upgrade as described in Upgrading Software section 6 5 5 VolP Service Provider DUV1000 works with many service providers Following is the list of service providers supported with their respective codes Table 3 Service Providers Service Provider Code Default 0 VSNL 1 SatyamOnLine 2 Pioneer Online 3 If you enter other than the listed value the phone prompts with a message The parameter you have entered is incorrect Press 1 to edit 2 to skip Choose appropriately If you change the service provider code please do a software upgrade as described in Upgrading Software section 6 5 6 Software version number This option plays the current software version in DUV1000 It will change if you download newer version of software from Internet 6 5 7 Volume Control The volume level can vary depending on the VoIP gateway of your VoIP service provider This option allows configuration of volume levels for Internet VoIP and PSTN calls DUV1000 has separate volume control for Internet and PSTN calls You can select a level in the range of 1
16. d parameters gt If you idle more than 90 seconds DUV1000 will accept the keys entered and go to next state gt Ifyou leave the phone without completing the configuration it will go back to idle state without saving the parameters 6 1 ISP Parameters DUV1000 needs to connect to the Internet to make Internet phone calls The following information should be configured in DUV1000 to connect to the Internet and make calls The user will get this information while subscribing to Internet Service Provider ISP Please note that DUV1000 will not work without this information ISP Phone Number This is the phone number to which DUV1000 will dial up to connect to the Internet The Internet access phone number can be maximum 20 digits If you enter more digits and try to save you will hear a prompt The parameter you have entered is incorrect Press 1 to edit 2 to skip Press T or 2 appropriately DUV1000 normally dials out with DTMF tones However if Internet access phone number is configured to start with a then the phone dials out in pulse mode DUV1000 supports a mode called blind dialing mode In this mode DUV1000 won t look for dial tone on line before dialing the ISP number User can enter amp Ampersand as first character in ISP Phone number or as second character if first character is for pulse mode dialing for dialing ISP number in blind mode Warning In blind dial mode DUV1000 wont
17. e Internet phone number or user ID assigned to you It can have a maximum of 30 characters This information is required to verify the calling card user identity to the VoIP Internet Telephone Service Provider Calling Card Password This information is required to verify the calling card user identity to the VoIP Internet Telephone Service Provider It can have a maximum of 30 characters 6 3 Review Configuration This option plays current information for all parameters in main menu as ISP Phone number is xxxx ISP User name is xxxx ISP Password is xxxx Calling Card user ID is xxxx Calling Card password is xxxx After playing this message it prompts with the main menu 6 4 Save and Exit This option saves all the information entered in the configuration and exits from configuration option You can leave the configuration without saving the information by replacing the handset or switching the speaker off 6 5 Extended Menu 6 5 1 Configuration Password Internet access and calling card parameters are valuable information and it can be misused Thus DUV1000 has password protection to enter the configuration module It can have maximum of 30 characters Default is 12345 The user is advised to change this value If you forget this password reset the phone to factory values and configure the phone again 6 5 2 Software server address This is the IP address of software server from where the latest DUV1000 software can
18. e can be downloaded This information is required to be entered into DUV1000 through the configuration menu Note On pressing 456 DUV1000 will ask for confirmation 7 2 Loading factory defaults If it is required to reset DUV1000 and start with default configuration parameters you can do so by pressing 789 while DUV1000 is in idle state The phone restarts in few seconds with the default parameters Default configuration password is 12345 The phone needs to be configured again for Internet access and calling card information before it can be used Note On pressing 789 DUV1000 will ask for confirmation DUV1000 User s Guide 8 Appendix A Procedure for entering alphanumeric and special characters The section describes how to enter digits upper and lower case alphabets and special characters using the DUV1000 keypad shown below gt J 5 J N J N fa amp 5 N 3 L ES G Ge 8 1 Entering Digits Press any digit key once to enter the corresponding digit Example To enter 4 press key 4 once 8 2 Entering Small Letters Press a digit key twice to enter the first character written on that key Press thrice to enter the second character written on that key Press four times to enter the third character written on that key Press five times to enter the fourth character written on that key If the key is pressed more
19. n be upgraded over the Internet for new features and functions Features gt device supports Internet and PSTN phone calls gt Standard based device works with all Internet Service Provider ISP VoIP service providers and PC based soft phones gt Easy to use set up guided by voice prompts in local language DUV1000 User s Guide Intelligent selection of codec G 723 or G 729A based Internet connection speed Excellent voice quality and low end to end delay using low latency adaptive jitter buffer silence suppression and comfort noise generation techniques VVVVV User friendly hands free dialing method Make multiple calls without connecting to the Internet each time Call transfer last number redial and adjustable speaker volume control Password protection to your valuable configuration information Remote software update support 1 1 Acronyms LED IP ISP PPP PSTN RTP SIP TFTP VOIP Light Emitting Diode Internet Protocol Internet Service Provider Point to Point Protocol Public Switched Telephone Network Real Time Protocol Session Initiation Protocol Trivial File Transfer Protocol Voice Over Internet Protocol same as Internet Telephony 1 2 Definitions Idle State DUV1000 is said to be in idle state when the speaker is off LEDs are off and handset is on Hook Configuration state DUV1000 goes to configuration state to edit and verify the configuration
20. net To transfer the call you flash the hook for a short period and dial the destination number followed by The destination number will ring and on off hook the call transfer will be complete DUV1000 User s Guide 5 PSTN Phone Calls DUV1000 can make and receive normal PSTN phone calls When DUV1000 is not connected to the Internet through the DIAL UP button RECEIVE state it is known to be in idle state In this state it works as a normal phone making and receiving PSTN phone calls This feature does not need any configuration 5 1 Making PSTN call To make an outgoing call go off hook and dial the destination number followed by For example you press 12345 to call 12345 through PSTN network It plays various call progress tone as in normal phone and plays ring back tone if the called party is free DUV1000 establishes the call on called party attending the call The dialing mode of PSTN number depends upon configuration of ISP number If ISP number is configured with amp for BLIND DIALING PSTN number is also dialed in blind mode and if ISP number is configured with for PULSE MODE DIALING PSTN number is also dialed in pulse mode DUV1000 has special supports for operation behind an EPABX For example you may have to dial 9 to get external dial tone and then dial the destination number In this scenario first dial 9 to dial to EPABX and get external dial tone then dial the destination number Warning DUV1
21. ocol H 323 Version 2 or SIP RFC2543 Data Modem Standard 34 Power Adapter 9 1000 AC Adapter 180 260 Power consumption 5W max Hardware Specifications Product Feature Description One Port for Telephone line RJ11 connection The Smart DAA Interface feature that reliably operates without drawing power from the line Shift button Dial Up button Redial button Number Keys Handset Volume Adjustment Remarks Timing Dial Up LED Indicates if the Steady phone is in receive state or not Shift LED Used in Steady configuration to enter upper case letters Speaker LED Indicates if speaker Steady is on or off Speaker button Press this button to turn on and off the speaker for hands free dialing Used for entering upper case letters during configuration state Tells the phone to connect to Internet while making an internet phone call Puts the phone ready to receive IP phone calls or to make multiple calls Redials the last dialed number 0 to 9 These are normal number keys and can be used for dialing or entering digits Alphanumeric Alphanumeric and special characters can also be entered through keypad Speaker Volume Adjustment Speaker volume can be adjusted using this facility This can be used for adjusting the volume switch on the handset 23 DUV1000 User s Guide Software Specifications Voice Codec Voice activity detection Silence suppression Comfo
22. prompt any error messages related to line conditions DUV1000 has special supports for operation behind an EPABX In some scenarios you may have to introduce a delay after dialing external access number or wait for secondary dial tone A dot in phone number will introduce a delay and a _ under score will look for secondary dial tone For example 9 678834 1 will introduce a small delay after dialing 9 before dialing other digits ISP User Name The user name identifies the user to Internet Service Provider ISP It can have a mix of digits lower and upper case letters and special characters The user name can have a maximum of 30 characters Please refer to Appendix A Procedure for entering alphanumeric and special characters to enter special characters ISP Password The password used for verifying the user to Internet Service Provider ISP It can have a mix of digits lower and lower case letters and special characters It can have a maximum of 30 characters Please refer to Appendix A Procedure for entering alphanumeric and special characters to enter special characters DUV1000 User s Guide 6 2 Calling Card Parameters The following information is required for DUV1000 to make and receive Internet phone calls The user will get this information from the VoIP Internet Telephone service provider Please note that DUV1000 will not work before configuring this information Calling Card User ID This is th
23. rt noise generation Internet protocol PPP TFTP Reset to factory defaults Configuration using Keypad User authentication Configuration password Calling card configuration password Configuration menu Software upgrade Factory reset VoIP call volume level PSTN call volume level VoIP server address Software server address G 723 1 is available for modem connection speeds of 16 8 Kbps or above G 729A AB is available for modem connection speeds of 24 Kbps or above Algorithms minimize the bandwidth requirements IP RFCO791 TCP RFC0793 UDP 768 RTP RTCP RFC1889 RFC1890 SDP RFC2327 RFC 1661 To connect to ISP dial up connection Trivial File Transfer Protocol is used for firmware download After pressing a factory reset key sequence the phone restarts with all default parameters The access sequence is 789 Digits Special characters and all letters can be entered Password protection for configuration menu Default password is 12345 Default password is abcd If password is not known press to come to main menu Access code is 123 Access code is 456 Access code is 789 Default is 3 Default is 3 sipauth deltathree com duv pc2phone com Safety EMI Specifications Standards Compliance Operating Temperature Storage Temperature Humidity Range Dimensions Weight FCC Class B part 15 and part 68 0 C to 50 C 10 C to
24. s called RECEIVE state DIAL UP button enables and disables this state and the corresponding Dial Up LED indicate whether the DUV1000 is in receive state When you press the DIAL UP button DUV1000 connects to Internet and VoIP Internet Telephone Service Provider During this connection process DUV1000 will play progress tone and blink the DIAL UP LED After connecting to the VoIP server it will turn on the DIAL UP LED and stop progress tone It stays connected to Internet for 15 minutes or until you cancel it by pressing the DIAL UP button again During this connection process if anything fails DUV1000 will disconnect modem turn off Dial Up LED plays an error message and then goes to idle state If the Internet access line is busy it will retry 4 times before giving up Warning In RECEIVE state DUV1000 is connected to the Internet and you will be charged for Internet access Do not leave the phone in RECEIVE mode unless you are expecting an Internet phone call 4 2 Making Internet call 4 2 1 Normal dialing Like conventional phone lift the handset press DIAL UP button and dial the other party phone number followed by key For example you press dial up12345 to call 12345 through the Internet The DIAL UP button tells the DUV1000 to connect to Internet DUV1000 plays progress tone and establishes call with the called party You will hear ringing tone if the called phone is free and reachable When the called party attends
25. se verify the ISP user name and password Bad phone line Please contact customer support It indicates that your phone line may not connect to the Internet at sufficient speed to establish Internet phone calls Please try another phone line or contact customer support 21 DUV1000 User s Guide Please check your calling card parameters and try again This message is played when the configured calling card information is incorrect Please verify the calling card parameters This may also be due to VoIP server not responding or no balance in your calling card account or wrong VoIP server IP address The number you have dialed is not locatable please check the number This message is played when the called phone number does not exist or not ready to receive calls The number you have called is busy please call after some time This message is played when the called phone is busy Incorrect value Press 1 to edit 2 to skip This message is played when invalid information is entered as part of configuration Fast error tone for a short period while disconnection phone This error tone is played while the modem disconnects from the Internet This process takes a short time and the phone is inaccessible during this period 22 DUV1000 User s Guide 10 Appendix C DUV1000 Product Specifications General Product Feature Description Model DUV1000 VoIP signaling prot
26. times in quick succession to enter alphabets 8 4 Entering Special Characters Press DIAL UP button and then press the corresponding key mentioned in table below to enter special characters DIAL UP LED turns on after pressing the DIAL UP button and turns off after accepting a special character Special Description Key To be Character pressed Backspace 0 At 1 Dot 2 2 Hyphen 3 Underscore 4 Dollar 5 amp Ampersand 6 Slash 7 Colon 8 Hash 9 Note Backspace can be used to delete the unwanted character It will delete the last entered character To enter press DIAL UP followed by key 1 To enter press DIAL UP followed by key 2 To delete the last character press DIAL UP followed by key 0 Examples 20 DUV1000 User s Guide 9 Appendix B Troubleshooting DUV1000 can play the following error messages at different error conditions These messages aid in troubleshooting any error conditions All outgoing calls are PSTN calls It does not dial in Internet mode To make a call in Internet mode you have to press DIAL UP button first Please refer to the user manual for more details If you don t press DIAL UP DUV1000 will dial out in PSTN mode Please configure the phone and try again This message is played if you try to use DUV1000 without configuring important parameters Yo
27. u need to configure the Internet Service Provider ISP access parameters and VoIP Internet Telephone calling card parameters to use the phone Please check the phone line and try again This message is played if DUV1000 is not connected to the phone line properly Please check the phone line connection and try again Test the phone line with a normal phone if it persists If DUV1000 is behind EPBX you may have to program DUV1000 to look for secondary dial tone or introduce a delay Please refer to configuration section for more information Password entered is incorrect Try again If invalid password is entered to access configuration state this message is played The ISP line is busy please call after some time This message is played when the Internet access line is busy This may happen during peak hours The ISP server is not responding It is played when the Internet access modem is not responding properly If this happens please check the Internet access phone number and country code in configuration menu If you call Internet access phone number from a phone you will hear modem noise ISP connection could not be established try later It is played when Internet access server is down Please contact the ISP customer service or try again after some time Please check your ISP parameters and try again This message is played when the configured ISP user name and password is incorrect Plea
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