Home
Ei Electronics Ei2110 User's Manual
Contents
1. Additional Protection LD2 As LD3 but in addition alarms in all rooms or areas that present a high fire risk to occupants Interconnect all alarms Multi Sensor Fire Alarms located lt on each storey e every 7 5 m of hallways and escape routes e within 3m of all bedroom doors apart from toilets amp bathrooms Bedroom Bathroom Kitchen Heat Alarms located in e each Kitchen Heat Alarms must be within 5 3m of potential fire sources 4 Multi Storev Dwelling LD2 Bedroom Bathroom Kitchen Dining Room OW Multi Sensor Fire Alarms or Heat Alarms located in lt each Living room i e most frequently used daytime room Bedroom Bedroom Living Room Single Storey Dwelling LD2 Multi Sensor Fire Alarm W Heat Alarm jed do not fit alarm 11 B16350 RO Ei2100 SERIES U amp C qxd 9 08 3 46 PM Page 12 OPTIMUM PROTECTION for dwellings where occupants may be at high risk e g elderly Optimum Protection LD1 As LD2 but in addition alarms should be located in all rooms and other areas of the dwelling apart from toilets or bathrooms Interconnect all alarms Multi Sensor Fire Alarms located lt e on each storey e every 7 5 m of hallways and escape routes e within 3m of all bedroom doors e in all other rooms amp areas other than listed below apart from toilets amp bathrooms Heat Alarms located in e eachkitchen e garages Heat Alarms mus
2. be installed for superior performance anvwhere the regulations specifv an Optical Smoke Alarm or an lonisation Smoke Alarm The Ei2110 Multi Sensor Fire Alarm can also be used and interconnected with an Ei166RC Optical Smoke Alarm or an Ei161RC lonisation Smoke Alarm if necessary The advice here follows the guidance in British Standard BS 5839 Part 6 2004 in general for further information see the BS standard itself The main reason for fitting alarms in dwellings is to ensure that when there is a fire sufficient early warning is given so that everybody can escape safely This means that the fire alarms should ideally be located in all escape routes and in all rooms that contain potential sources of fire Another important consideration is that the alarm should be heard throughout the house particularly in the bedrooms It is also important that nuisance false alarms are minimised to ensure the units are not disabled or ignored BS 5839 Part 6 2004 gives guidance on how many alarms to install what type of alarm to use where to position alarms The above points will depend on the type of dwelling to be protected and the level of fire risk Fire Risk Assessment The Grade and Category of system that should be installed depends on the fire risk 8 B16350 RO Ei2100 SERIES U amp C qxd 3 46 9 It is therefore recommended that a Fire Risk Assessment is undertaken The Risk Ass
3. B16350 RO Ei2100 SERIES U amp C qxd 3 46 19 5 1 Mounting amp Wiring Alarms 1 Select a location complying with the advice in previous sections see pages 8 18 2 Disconnect the AC mains supply from the circuit that is going to be used 3 Lift off the wiring cover as shown in Figure 3 FOAM CEILING GASKET MUST BE IN PLACE INSERT SCREWDRIVER TO LIFT AND REMOVE WIRING COVER Figure 3 B16350 RO Ei2100 SERIES U amp C qxd 3 46 20 The wiring must be connected to the terminal block on the mounting plate as follows L Live connect to the house wires coloured brown or marked L N Neutral connect to the house wires coloured blue or marked N IC Interconnect see page 23 amp Figure 6 for information on interconnection Note Wiring must be installed in compliance with local regulations Warning Mixing the Live and Neutral connections when interconnecting alarms will damage all the alarms ensure that the same colours are used throughout the premises for Live Neutral and Interconnect wires We strongly recommend that you check for the following before connecting the alarm check for Live and Neutral using a two probe tester check for Live using a neon tester check that the Interconnect wire is NOT connected to Live Neutral or Earth Do not use an Earth wire for the Interconnect line N B The alarm does not need to be earthed However the terminal marke
4. can cause interference Locate the unit at least 1 5m and route wiring at least 1m away from fluorescent light fittings as electrical noise and or flickering may affect the unit Do not wire into the same circuit as fluorescent lights or dimmers Do not locate in insect infested areas Small insects getting into the optical sensor chamber can cause intermittent alarms Insects and contamination on the heat sensor can increase its response time 5 INSTALLATION The Alarm is designed to be permanently mounted using it s own built in terminal block to connect it to the mains The mounting plate can be screwed directly to the ceiling Alternatively it can be screwed to a standard junction box It requires a current of 60mA The Alarm must not be exposed to dripping or splashing There are important markings on the underside of the alarm IMPORTANT PRECAUTION Do not install alarms in new or renovated buildings until all work is completed including floor coverings and the building has been 17 B16350 RO Ei2100 SERIES U amp C qxd 3 46 18 fullv cleaned The wiring can be installed when appropriate Excessive dust and debris from building work can contaminate the optical sensor chamber or heat sensor and cause problems It will also invalidate the guarantee If it must be installed first cover it completely particularly around the edges with a dust cover eg with the elasticated cover supplied or a
5. following functions from a remote location 25 etc B16350 RO Ei2100 SERIES U amp C qxd 3 46 26 LOCATE If alarms sound press Locate to allow source of alarm to be identified audibly HUSH Press Hush to silence nuisance alarms TEST Operate weekly to Test the alarms MAINS CHECK Test will not work with mains absent RadioLINK Base Ei168RC RadioLINK Bases are used to eliminate interconnect wiring and instead interconnect alarms using radio signals This allows quick and easy installation as well as easy extension at a later date The Ei2110 Multi Sensor Fire Alarm and Ei160RC Series Alarms simply slide on to the Ei168RC RadioLINK Base Each alarm in the system would need to be mounted on a RadioLINK Base An Ei411H RadioLINK Remote Control Switch is also available that offers additional control functions similar to the Ei1529RC covered on page 25 26 B16350 RO Ei2100 SERIES U amp C qxd 3 46 27 27 B16350 RO Ei2100 SERIES U amp C qxd 3 46 28 Ltd Mile End Business Park Maesburv Rd Oswestry Shropshire SY10 8NN U K Tel 0870 758 4000 www aico co uk Ei Electronics Shannon Co Clare Ireland Tel 061 471277 www eielectronics com P N B16350 Revo Ej Electronics 2008 28
6. to the terminal block With recessed wiring ensure the rear gasket seals around the edge of the hole in the ceiling or wall This is to prevent air draughts affecting the smoke heat entering the alarm If the hole is too large or the alarm does not seal it it should be sealed with silicone rubber or equivalent 6 Replace the wiring cover 7 Carefully line up the unit on the base and slide on 8 Press and hold the test hush button for 10 seconds The horn will sound Check that any interconnected alarms also sound within this period With the Multi Sensor Alarm the test button sounds the local horn and on release this horn stops immediately and all the interconnected alarms can then be heard in the distance as they will continue to sound for a further 3 seconds 22 ucc B16350 RO Ei2100 SERIES U amp C qxd 3 46 23 9 Connect the mains power to the alarm circuit Check the green light on the front of the alarm is on 10 Attach the Smoke Alarm identification label provided to the distribution board to identifv the alarm circuit 11 Attach the Mains Smoke Heat Alarms label provided on or near the distribution board and write in date installed and the number of alarms on the circuit Ensure the alarm operates correctly see TESTING amp MAINTAINING YOUR ALARM section on page 8 of the USER INSTRUCTIONS 5 2 Interconnecting Alarms Note A maximum of twelve Ei2110 Multi Sensor Fire Alarms and or E
7. B16350 RO Ei2100 SERIES U amp C qxd 3 46 15 Individual dwellings units of two or more rooms in HMOs Check that a Grade D system is adequate for the dwelling into which the system is being installed 4 POSITIONING ALARMS The locations must comply with applicable building regulations Hot smoke rises and spreads out so a central ceiling position is the preferred location The air is dead and does not move in corners therefore alarms must be mounted away from corners Place the unit Atleast 300mm away from walls See Figure 1 At least 300mm from any light fitting or decorative object which might obstruct smoke heat entering the alarm AIR IDEALLY IN CENTRE i DEAD AR OF CEILING 300mm min Cy 300mm Or ANY D WALL CORNER Figure 1 Figure 2 15 B16350 RO Ei2100 SERIES U amp C qxd 3 46 16 Note mounting is recommended do not wall mount alarms Sloping Ceiling In areas with sloping or peaked ceilings install the alarm 900mm from the highest point measured horizontally see Figure 2 This is because dead air at the apex may prevent smoke from reaching the unit 4 1 Locations To Avoid DON T place Multi Sensor Fire Alarms in any of the following areas e Bathrooms kitchens shower rooms garages or other rooms where the alarm may be triggered by steam condensatio
8. B16350 RO Ei2100 SERIES U amp C qxd 3 46 1 230V p Professional MULTI SENSOR FIRE ALARM with Rechargeable Lithium Cell Back up t 1 NL r Model Ei2110 Contains vital information on unit operation and installation Read and retain carefully If you are just installing this unit this leaflet MUST be given to the householder INSTALLER INSTRUCTIONS B16350 RO Ei2100 SERIES U amp C qxd 3 46 2 CONTENTS 1 QUICK GUIDE 1 1 INSTALLATION GUIDE 1 2 ALARM REMOVAL 2 MULTI SENSOR FIRE ALARM FEATURES 3 HOW MANV ALARMS TO INSTALL 3 1 CATEGORIES OF SVSTEM 3 2 SELECTING ALARM TVPE 3 3 GRADE D E amp F SYSTEMS 4 POSITIONING ALARMS 4 1 LOCATIONS TO AVOID 5 INSTALLATION 5 1 MOUNTING amp WIRING ALARMS 5 2 INTERCONNECTING ALARMS 6 ACCESSORIES B16350 RO Ei2100 SERIES U amp C qxd 3 46 3 1 QUICK GUIDE INSTALL IN THE CENTRE OF CEILING AT LEAST 300mm FROM LIGHT FITTINGS amp WALLS INTERCONNECT ALL ALARMS ENSURE MAINS POWER IS CORRECTLY CONNECTED TO L amp N TERMINALS ON ALL INTERCONNECTED ALARMS OTHERWISE UNITS WILL BE DAMAGED DO NOT FIT ACTUAL ALARMS UNTIL ALL BUILDING WORK IS COMPLETED TO AVOID CONTAMINATION AFTER CHECKING OPERATION COVER ALARMS WITH DUST COVER UNTIL REQUIRED FOR USE DISCONNECT THE ALARMS BEFORE APPLYING HIGH VOLTAGE TO WIRING FOR INSULATION TESTS DO NOT ATTEMPT TO OPEN THE ALARM AS IT IS PERMANENTLY
9. O Ei2100 SERIES U amp C qxd 3 46 6 2 MULTI SENSOR FIRE ALARM FEATURES The state of the art EI2110 Multi Sensor Fire Alarm with its Heat enhanced Optical Smoke Sensor has a significantly improved performance as described below 1 Faster Response to a wider range of fires The combination of the ultra fast temperature sensing thermistor and the high performance optical sensor within the unit enhances the fire sensing performance such that the unit detects all the 7 different Test Fires TF specified in the standard BS ISO 7240 15 2004 These Test Fires are designed to produce different levels of smoke heat and as such are a good test of the units performance to the different fires that could possibly occur in the home 2 Reduced Nuisance Alarms The unit can tolerate up to 50 higher levels of cooking fumes and steam when compared with normal optical sensor alarms 3 Increased Longevity and Ruggedness The unit can tolerate up to 10096 more dust and contamination build up when compared with normal optical sensor alarms This is due to the unique automatic DUST compensation built into the unit which monitors the contamination in the smoke sensing chamber and adjusts the alarm trigger point accordingly DUST Dust Ups Sensor Threshold Additionally the optical sensor chamber features a fine mesh insect screen that is bonded to the plastic of the chamber This significantly improves immunity to insect contamin
10. SEALED FOR SAFETY 3 KIKIKI B16350 RO Ei2100 SERIES U amp C qxd 9 08 3 46 PM Page 4 1 1 Installation Guide 4 DECIDE ON CORRECT POSITION 2 FIX amp WIRE BASEPLATE 4 CEDE 300mm 300mm pi me Min Min ALARM SHOULD BE CEILING MOUNTEDAT LEAST 300mm FROM WIRE TO TERMINALS ON BASEPLATE AND FIX BASEPLATE WALLS 8 OBSTRUCTIONS IDEALLY CENTRALLY IN ROOM AREA TO CEILING USING THE FIXINGS PROVIDED 3 SLIDE ON ALARM 4 TEST ALARMS SS u KI y 7 E 27 Ep ta li GREEN MANS SLIDE ALARM ONTO BASEPLATE A CLICK SHOULD BE HEARD PRESS AND HOLD THE TEST BUTTON ON THE ALARM CHECK AS THE TAMPER PROOF CATCH ENGAGES SWITCH ON MAINS THE ALARM AND ANY INTERCONNECTED UNITS SOUND ATTENTION THIS SECTION IS ONLY A GUIDE PLEASE READ FULL INSTRUCTIONS BEFORE INSTALLATION B16350 RO Ei2100 SERIES U amp C qxd 3 46 5 1 2 Alarm Removal DISCONNECT MAINS BEFORE REMOVAL x LOCATE REMOVAL SLOT INSERT A FLAT BLADED SCREWDRIVER HORIZONTALLY ABOUT 10mm INTO THE CENTRE OF THE REMOVAL SLOT WITH THE SCREWDRIVER STILL INSERTED PUSH THE LOWER HOLD THE LOWER HALF OF THE ALARM AND REMOVE FROM HALF OF THE ALARM AWAY FROM THE SCREWDRIVER IN THE THE BASE PLATE BY LOWERING THE ALARM TOWARDS DIRECTION OF THE ARROW ON THE COVER THE FLOOR B16350 R
11. ation 6 m B16350 RO Ei2100 SERIES U amp C qxd 3 46 7 4 Replace Alarm Indicator If the optical sensor chamber becomes verv heavilv contaminated the amber fault light will flash once everv 40 seconds to inform the user Action can then be taken to replace the unit long before the contamination causes nuisance alarms 5 Alarm Memorv After a the unit has gone into alarm the red alarm light will flash twice 1 second apart everv 40 seconds to indicate that the unit has alarmed in the previous 24 hours Additionally pressing the Test Hush button on this unit will cause it to emit short rapid beeps instead of the normal alarm sound Both these features allow easy identification for example of the source of nuisance alarms during the night 6 Single Person Interconnect Test Pressing and holding the Test button on the unit causes the alarm to sound On releasing the test button the alarm will immediately cease but all interconnected alarms will continue to sound for 3 seconds This allows easy audible check of alarm interconnection 3 HOW MANY ALARMS TO INSTALL CATEGORIES amp GRADES The ideal system would consist of Multi Sensor Fire Alarms installed throughout the dwelling apart from the kitchen which should have a Heat Alarm installed Note alarms should not be installed in toilets oathrooms T c B16350 RO Ei2100 SERIES U amp C qxd 3 46 8 The Multi Sensor Alarm
12. d is provided for the convenience of the installer so that any copper Earth wire or cable coloured green amp yellow can be safely terminated To interconnect alarms connect all the IC terminals together as shown in Figure 4 see Interconnecting Alarms section on page 23 20 c B16350 RO Ei2100 SERIES U amp C qxd 3 46 21 L LIVE REMOVEABLE TRUNKING DOOR FOR SURFACE CABLE ENTRV TRUNKING EARTH IF PRESENT Figure 4 RECESSED WIRING ENTRY 4 If the mains wires are recessed bring the wires through the rear hole in the mounting plate as shown in Figure 4 If the mains wires are being brought along the surface a position the mounting plate so the cable trunking is as shown in Figure 4 b the mounting plate has a removable section take it out to interface directly with 25mm trunking as shown in Figure 5 If interfacing to 16mm trunking carefully cut around the marked section leaving the top intact and replace the section If you are not using surface wiring the removable section must be left in place for electrical safety reasons 21 ec B16350 RO Ei2100 SERIES U amp C qxd 3 46 22 Figure 5 5 D There are two other positions which are also suitable for the surface wiring to enter and exit the alarm one next to the removable section and another directly opposite 5 Carefully align the mounting plate and screw into place Connect the wires
13. essment would be based on a combination of probabilities fire occurring injury or death to occupant system operating correctly with a fire early detection and warning to occupants in the event of a fire The greater the risks the more comprehensive and reliable systems are needed 3 1 Categories of System There are three Categories of LD systems for Life protection in Dwellings that can be installed depending on the fire risk and regulations Please see following pages for detailed information B16350 RO Ei2100 SERIES U amp C qxd MINIMUM PROTECTION for existing dwellings 9 08 Minimum Protection LD3 Alarms in all hallways stairways and circulation areas that form part of the escape routes from the dwelling Interconnect all alarms Multi Sensor Fire Alarms located lt each storey e every 7 5 m of hallwavs and escape routes e within 3m of all bedroom doors apart from toilets amp bathrooms 10 10 3 46 PM Page ki Shower xi Garage Multi Storey Dwelling LD3 Bedroom Bedroom Bedroom Bathroom Kitchen Dining Room Bedroom Bedroom Living Room Single Storey Dwelling LD3 Multi Sensor Fire Alarm xi do not fit alarm B16350 RO Ei2100 SERIES U amp C qxd 9 08 3 46 PM Page 11 ADDITIONAL PROTECTION for new or materially altered dwellings or existing dwellings with poor structural fire precautions Bedroom
14. i164RC Heat Alarms may be interconnected along with an Ei128R Ei128RBU relay see ACCESSORIES section on page 25 Note the Multi Sensor Fire Alarm Ei2110 can also be interconnected to Ei141 144 146 161RC 166RC Smoke Heat Alarms if required It can also be interconnected to Ei261ENRC 261DENRC Carbon Monoxide Alarms provided an Ei1529RC Remote Control Switch is incorporated in the system see page 25 Make electrical connections as shown in Figure 6 If you wish to connect more than twelve alarms contact your local distributor see page 28 for details Systems using more than 3 or 4 alarms must be very carefully planned to ensure nuisance alarms are not excessive e g from cooking fumes or steam The following is suggested A Remote Control Switch model Ei1529RC should be incorporated into the system 23 B16350 RO Ei2100 SERIES U amp C qxd 3 46 24 and be readilv accessible to all occupants so that the source of an alarm can be quickiv identified All alarms must be cleaned and maintained regularly A qualified person must be on call to quickly remove any nuisance units i e units with red light flashing rapidly which are causing all the other alarms to sound WARNING Do not connect these alarms to any other type of Ei Alarm apart from those listed above or to any other model produced by another manufacturer Doing so may damage the alarms and could result in a shock or fire hazard Wi
15. n normal smoke or fumes Keep at least 6 metres away from sources of normal smoke fumes DON T place Heat Alarms in any of the following areas Bathrooms shower rooms or other rooms where the unit may be triggered by steam or condensation DON T place Multi Sensor Fire Alarms in any of the following areas Places where the normal temperature can exceed 40 C or be below 4 C e g attics furnace rooms directly above ovens or kettles etc as the heat steam could cause nuisance alarms Near a decorative object door light fitting window moulding etc that may prevent smoke or heat from entering the unit Surfaces that are normally warmer or colder than the rest of the room e g attic hatches Temperature differences might stop smoke or heat from reaching the unit 16 ec B16350 RO Ei2100 SERIES U amp C qxd 3 46 17 Next to or directly above heaters or air conditioning vents windows wall vents etc that can change the direction of airflow and cause rapid temperature fluctuations In very high or awkward areas e g over stairwells where it may be difficult to reach the unit for testing hushing etc Locate away from very dusty or dirty areas as dust build up in the optical sensor chamber can impair performance It can also block the insect screen mesh and prevent smoke from entering the chamber Locate the unit at least 1m from dimmer controlled lights and wiring as some dimmers
16. plastic bag until all cleaning is finished The alarm must not be connected when the house wiring insulation is being checked with high voltages i e Do not use a high voltage insulation tester on the alarm WARNING Mains operated alarms should be installed and interconnected bv a qualified electrician in accordance with the Regulations for Electrical Installations published by the Institution of Electrical Engineers BS7671 Failure to install this alarm correctiv mav expose the user to shock or fire hazards WARNING The alarm must be continuously powered 24 hours a day so it is important that it is not on a circuit that can be turned off by a switch Note BS 5839 6 2004 gives the following recommendations regarding the mains supply to be used in a Grade D system The power supply for the alarms should be derived from the public electricity supply to the dwelling The mains supply to the alarms should take the form of either a an independent circuit at the dwelling s main distribution board in which case no other electrical equipment should be connected to this circuit other than a dedicated monitoring device installed to indicate failure of the mains supply to the alarms or b a separately electrically protected regularly used local lighting circuit Alarms should be connected on a single final circuit unless the means of interconnection is by radio signals e g RadioLINk See BS 5839 6 2004 for further information 18 m
17. ring must be installed in compliance with local regulations In the UK it is recommended that the following coloured cores are used for example with triple flat 6243VH cable 230V supply Brown Neutral Grey sleeved blue at terminations Interconnect Black In the Republic of Ireland consult the local regulations as they are different from the UK regulations The interconnect wire minimum 0 75mm cable must be treated as if it was Live It should be insulated and sheathed A maximum of 250 metres of wire can be used maximum resistance between detectors 50 Ohms Alarms should be interconnected only within the confines of a single family living unit If they are connected between different units there may be excessive nuisance alarms 24 c B16350 RO Ei2100 SERIES U amp C qxd 3 46 PM Page 25 Evervbodv not be aware that thev are being tested or that it is a nuisance alarm caused bv cooking etc Figure 6 Ensure the alarms operate correctly see TESTING amp MAINTAINING YOUR ALARM section on page 8 of the USER INSTRUCTIONS 6 ACCESSORIES Relay Module Ei128R The Ei128R module has a relay rated at 250V AC 5 Amps This is useful for triggering a remote device or remote signalling etc Also available is the Ei128RBU Relay Module which has battery back up Remote Control Switch Ei1529RC The Remote Control Switch is recommended for systems with three or more alarms It allows the user to perform the
18. t be within 5 3m of potential fire sources OW Multi Sensor Fire Alarms or Heat Alarms located in lt each Living room i e most frequently used daytime room ca 12 2 Bedroom Shower z Bedroom Bathroom Bedroom Bedroom Living Room Single Storey Dwelling LD1 Multi Sensor Fire Alarm W Heat Alarm Y amp do not fit alarm B16350 RO Ei2100 SERIES U amp C qxd 3 46 13 3 2 Selecting Alarm Multi Sensor Fire Alarm amp Heat Alarm Selection Locations amp Performance Alarm Type Multi Sensor Heat Fire Alarm Alarm Locations Hall Corridors Escape Routes Kitchens Living Rooms Bedrooms Shower Bathroom Fire Response Slow Smouldering Fires polyurethane foam ignited bedding etc Fast Flaming Fires flaming wood plastic oil solvents chip pans etc Temperature gt 58 C Nuisance Alarm Immunity Cooking Fumes Steam Condensation amp Dust Build up X Not Suitable Good Better Best 13 ec B16350 RO Ei2100 SERIES U amp C qxd 3 46 14 1 Some Fire authorities concerned with the slow response of Heat Alarms advise that Smoke Alarms or Multi Sensor Alarms should be fitted This is acceptable according to BS 5839 6 provided there are cleariv not going to be problems with nuisance alarms Fit Heat Alarms oniv if nuisance alarms are verv likely and it is acceptable
19. that a warning will only be given by the Heat Alarm when there is a very significant flaming fire in the room If the door s and windows are not closed to contain the fire and heat it is extremely unlikely that the Heat Alarm would respond before a Multi Sensor Alarm sited outside in the corridor 2 In enclosed kitchens with doors closed 3 Fast flaming fires generate considerable amounts of heat The Multi Sensor Fire Alarm has a heat enhanced optical smoke sensor to improve the response of the sensor to these types of fires 4 Do not install in kitchens Improved Audibility The effectiveness of Category LD2 and LD3 systems can be significantly enhanced if an additional alarm interconnected is installed in the master bedroom This will help ensure that a responsible person will quickly be alerted to a fire and can arrange for an orderly evacuation of children and other vulnerable occupants 3 3 Grade D E amp F Systems The mains powered with battery back up Multi Sensor Fire Alarm covered by these instructions will meet the requirements for a Grade D Systems and exceed Grades E amp P A Grade D system is needed for new or materially altered dwellings up to three storeys with no floor over 200m in area existing dwellings with poor structural fire precautions up to three storeys with no floor over 200m in area Houses in Multiple Occupation HMOs of one or two storeys with no floor over 200m in area 14 uc
Download Pdf Manuals
Related Search
Related Contents
Magnat Pro Selection 216 Jasco 51207 Instruction Manual NOTICE: Kits NP100010N and NP100011N do not Digitus DB-272434 USB cable Gebrauchsanleitung/Instructions for use Mode d`emploi Copyright © All rights reserved.
Failed to retrieve file