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Dish Hopper w/Sling User Guide

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1. oe es 913 book Page 88 Tuesday January 15 2013 4 57 PM T Chapter 11 Using Audio Output Program Optical Output Seting Dolby Digital Pom Buh _ Dolby Digital gives you the capability to enjoy a program s audio in surround sound An external decoder is required to enjoy this feature Refer to your decoder s user s guide Note Not all programs or events contain a Dolby Digital sound track Your new receiver uses an optical port for outputting digital audio The optical output can provide two audio data types Dolby Digital and Linear PCM only Dolby Digital can provide full 5 1 channel sound 11 23 p Select Preferred Audio settings d N Audio Audio Output Dolby PCM Enable PCM only Disable e Dolby PCM Select this option only if the stereo system or audio component can both decode Dolby Digital and also support Linear PCM digital audio signals e Only Select this option only if the stereo system or audio component cannot decode Dolby Digital audio signals The audio output is also dependent on what is present in the program you are watching The table below shows what type of output you will hear Signal Present in Program Note When both audio signals are present for a program or event the receiver defaults to Dolby Digital output unless you have selected PCM Only Note If you have sel
2. SHO USER GUIDE e 913 book Page 1 Tuesday January 15 2013 4 57 PM Warning and Attention Symbols You must be aware of safety when you install and use this system This User Guide provides various procedures If you do some of these procedures carelessly you could injure or kill yourself or damage equipment or property Some other procedures require special attention The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the N appliance For Your Safety Do not try to open the case of the receiver There is risk of electrical shock which may cause damage to N the receiver and or personal injury or death to you There are no user serviceable parts inside the receiver Opening the receiver case or making unauthorized changes will void the warranty N Warning To reduce the risk of fire or electric shock do not expose this appliance to rain or moisture Important Software Notice As with all software controlled products unexpected behavior could ari
3. 128 129 Inside Back Cover to Record Codes amp Settings oe e 913 book Page vi Tuesday January 15 2013 4 57 PM T Table of Contents oe V ZI 913 book Page vii Tuesday January 15 2013 4 57 4 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 Important Safety Instructions Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Use only attachments accessories speci
4. Chapter 6 Creating or Changing Ratings Restrictions TV Y7 Directed to Older Children This program is designed for children age 7 and above It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make believe and reality Themes and elements in this program may include mild fantasy violence or comedic violence or may frighten children under the age of 7 Therefore parents may wish to consider the suitability of this program for their very young children TV Y7FV Directed to Older Children Fantasy Violence For those programs where fantasy violence may be more intense or more combative than other programs in this category such programs will be designated TV Y7 FV TV G General Audience Most parents would find this program suitable for all ages Although this rating does not signify a program designed specifically for children most parents may let younger children watch this program unattended It contains little or no violence no strong language and little or no sexual dialogue or situations TV PG Parental Guidance Suggested This program contains material that parents may find unsuitable for younger children Many parents may want to watch it with their younger children The theme itself may call for parental guidance and or the program may contain one or more of the following some suggestive dialogue D infrequent coarse language L some sexual situations
5. 60 REVERSE FAST FORWARD AND SKIP 61 SLOW MOTION AND FRAME BY FRAME 61 RECORDING A LIVE PROGRAM 62 PLAYING A RECORDED PROGRAM 62 RECORDING WHILE WATCHING DIFFERENT PROGRAMS 63 OTHER RECORDING OPTIONS 63 GROUPING AND SORTING RECORDINGS 64 Recording Future Programs 65 USING PRIMETIME ANYTIME AND AUTOHOP 66 TIMERS AND RECORDINGS ee eee nnne 68 USING THE TIMERS LIST e 71 USING THE DAILY SCHEDULE eee 71 SETTING UP EVENT TIMER 72 oe e 913 book Page iv Tuesday January 15 2013 4 57 PM e T Table of Contents SETTING UP A SEEK amp RECORD TIMER 72 CHANGING OR DELETING A TIMER T3 m AE A E 73 74 ODDE 4 75 PDT 76 SIRIUSXM SATELLITE RADIO 76 SRS TRUVOLUME FEATURE 76 USING MULTI CHANNEL RECALL 77 BLUETOOTH AUDIO STREAMING 78 USB DIGITAL OVER THE AIR TUNER
6. Notes Notes oe es e 913 book Page 11 Tuesday January 15 2013 4 57 PM T About the Hopper with Sling HD DVR Receiver amp Remote MODI e What you ll find in this chapter 4 HOPPER WITH SLING HD DVR OVERVIEW REMOTE CONTROL S THE LOCATE REMOTE FEATURE PAIRING YOUR REMOTE CONTROL CONTROLLING OTHER COMPONENTS HOPPER WITH SLING FRONT PANEL HOPPER WITH SLING BACK PANEL USING THE ON SCREEN MENUS USING TEXT FIELDS oe e 913 book Page 12 Tuesday January 15 2013 4 57 PM N Chapter 2 Hopper with Sling HD DVR Overview HOPPER WITH SLING HD DVR OVERVIEW This section gives you an overview of your DISH satellite TV system with integrated DVR Satellite Receiver This three tuner satellite receiver with integrated digital video recorder can view record high definition HD and standard definition SD DISH programming on multiple TVs e Connect the Hopper with Sling to HDTV to access view and record HD and SD programming The programming from the receiver is delivered to the TV where your Hopper with Sling is located using one or more audio video interconnect cables e Hopper with Sling HD DVR is also the host for Whole Home DVR services delivered to other TV s using existing in home coaxial cable connections to Joey Receiver s Each Joey Receiver links to a Hopper with Sling HD DVR and then con
7. Reference Troubleshooting Tables Hearing a Program What Is Happening Possible Reason What to Do Check the volume level on the TV or audio You may have muted the device Turn off the mute or turn up the volume sound or set the volume so as required The receiver s front panel power low that you cannot hear it Check the audio connectors and cables from the light is on and there is a good e The audio connections may receiver to the TV or the sound system picture on the TV set but you do not be properly connected Check the TV speakers or the sound system not hear any sound e You have selected Dolby In the Dolby Digital menu select Dolby Digital Digital Only when there is no for the audio output If your decoder Dolby Digital soundtrack amplifier will not accept Linear PCM digital input use the analog connections instead You may have set the receiver to You hear a foreign language select an alternate audio with a program language The program may be in a foreign language Press the MENU button on your remote From the Main Menu select Preferences then Alternate Audio and choose the language that you prefer Caller ID What Is Happening Possible Reason What to Do You do not have Caller ID Verify that Caller ID is a service provided by your service from your local phone company local phone company and you subscribe to it e Your phone line is not Verify that you have connect
8. 40 QUESTIONS 41 er 42 Favorites LISIS 43 WHAT ARE FAVORITES LISTS 44 CREATING OR CHANGING FAVORITES LISTS 44 EDITING FAVORITES LISTS 45 USING FAVORITES LISTS eue 46 jj e HR 46 46 oe e 913 book Page Tuesday January 15 2013 4 57 PM e Table of Contents Parental Controls eene 47 WHAT ARE LOCKS AND RESTRICTIONS 48 CREATING OR CHANGING A PASSWORD 49 COPYING LOCKS FROM YOUR HOPPER TO A JOEY 49 CREATING OR CHANGING RATINGS RESTRICTIONS 50 CREATING OR CHANGING CHANNEL LOCKS 53 HIDING ADULT CONTENT OR LOCKED CHANNELS 53 54 54 ADDS e ee 55 USING THE HOME MEDIA FEATURE 56 USING APPS ON YOUR HOPPER WITH SLING 57 My ACCOUNT CUSTOMER SUPPORT 57 e Ui eec 57 Digital Video Recordings 59 WHAT IS Kex Ex Rape ond s ER ERU 60 PAUSING A PROGRAM
9. f you press the SEARCH button when you have highlighted a future program within the Program Guide Browse Banner Themes list or Search results then the program s exact title will be entered in the text box for you CHANGING OR DELETING A TIMER Press the DVR button three times for the Daily Schedule or four times for the Timers list 2 Highlight a program or event in the list and press the SELECT button 3 Select Skip Event if you wish to skip the selected occurrence of the event timer Edit Event if you wish to change recording options for this occurrence only or Edit Timer if you wish to change or delete all occurrences of this event timer from the list 4 Select Delete A pop up window displays asking you to confirm your choice s Select Yes on the pop up screen The event timer s you selected are now deleted sure the Updates feature is enabled as described page 89 By enabling this feature the Electronic Program Guide EPG always will have the most up to date information and your DVR can automatically adjust or create timers accordingly e Weekly Daily and Monday Friday timers move only if the program is within one hour earlier or four hours later than the original time for which the timer was set These timer frequencies will adjust their length if their event s time block is extended 0 oe e 913 book Page 74 Tuesday January 15 2013 4 57 PM N
10. T Chapter 9 Questions e Seek amp Record event recordings may fill your DVR storage space quickly If you have other timers that you know you don t want to be recorded over choose Protect on those important programs e DVR Timers set for sporting events automatically end late by 60 minutes to allow for overtime If you want to change this setting use Options when you set up the timer QUESTIONS e Why is my receiver recording programs didn t schedule Seek amp Record timers may include more programs than you initally planned If you d like to refine your search delete the Seek amp Record timer and start again as described on page 72 Why did the receiver delete a program that recorded If your recording was unprotected and the receiver s hard disk drive fills up your DVR deletes the oldest unprotected recording You can protect your recordings as described on page 69 e Where can go to find out why the receiver didn t record something that had scheduled Look at your Daily Schedule screen and refer to Reasons Why Timers are Skipped on page 70 4 WY Z as SN oe es e 913 book Page 75 Tuesday January 15 2013 4 57 PM T Hopper Extras Exclusive Features of the DVR System What you ll find in this chapter 4 WHAT S SIRIUSXM SATELLITE RADIO BLUETOOTH AUDIO STREAMING USING MULTI CHA
11. oe e 913 book Page 96 Tuesday January 15 2013 4 57 PM T Connections and Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver attached to an active phone line or broadband Internet connection to order Pay Per View programs or events access all the DISH Interactive features or use other DISH services with your remote control Note You may be able to use a wireless modem jack However this may not support all the features of your receiver such as Caller ID Visit the www mydish com website for more information about compatible wireless modem products Note If you have a Digital Subscriber Line DSL then you may have to install a DSL filter between the Hopper with Sling back panel s PHONE JACK and the telephone wall jack to successfully connect with DISH You can obtain a filter from your DSL provider Phone Line Connection Run a telephone cable with a standard RJ 11 connector from the Hopper with Sling back panel s PHONE JACK to an active telephone wall jack connection as shown below Note NEVER attempt to connect a telephone cord to an Ethernet connection Images may vary Phone Jack Optional Phone Coupler Phone Jack Phone Y Adapter Optional phone tye RADI E e 913 book Page 97 Tuesday January 15 2013 4 57 PM T Chapter 12 Connecting to Broadband Internet
12. 12 REMOTE CONTROLS 12 THE LOCATE REMOTE FEATURE 15 PAIRING YOUR REMOTE CONTROL 16 CONTROLLING OTHER COMPONENTS 17 HOPPER WITH SLING FRONT PANEL 25 HOPPER WITH SLING BACK PANEL 25 oe e 913 book Pageii Tuesday January 15 2013 4 57 PM e T Table of Contents USING THE ON SCREEN MENUS 26 USING TEXT FIELDS ee 27 28 ODE TINE 28 BASICO 29 CHANGING CHANNELS nennen nnn nnn nnn nnn 30 USING THE PROGRAM 30 USING THE BROWSE BANNER 32 USING THEMES AND PREDICTIVE SEARCH 32 USING PICTURE IN PICTURE HOPPER WITH SLING ONLY 34 STARTING IN ONE ROOM AND FINISHING IN ANOTHER 34 HOMES WITH A SECOND HOPPER WITH SLING INSTALLED 35 Q 36 e QUESTIONS c 36 e On Demand Tm 37 PAY FER VIEW 38 DISH ON DEMAND iode a de 38 BLOCKBUSTER QHOME M ee eere 39 CON 39 ORDERING CONSIDERATIONS eene nnne nnn 40 eT
13. return after the weather condition has passed NS Aiming the satellite dish to get the strongest signal during installation will help prevent rain B and snow from interrupting the signal IZ Z as SN oe e 913 book Page 8 Tuesday January 15 2013 4 57 PM NZ gt T Chapter 1 Why Connect to a Phone Line or Broadband Internet Solar Interference Twice a year the sun moves to a position behind the DISH satellites as they orbit the Earth This event occurs during a few days at the beginning of spring and the beginning of autumn and lasts only a few minutes During these brief periods you will not be able to see programs on DISH When the sun moves from behind the satellites the programs will reappear This is an unavoidable natural event and has an adverse effect on many providers of L satellite services WHY CONNECT TO A PHONE LINE OR BROADBAND INTERNET 4 Your Hopper with Sling DVR is equipped with one standard telephone jack and two ORE Ethernet ports that you can use to connect to an active telephone line and to broadband Internet service respectively Keep the Hopper with Sling HD DVR connected so that you will be able to order pay per view programs using your remote control use all of the interactive TV features and Hopper with Sling apps and access other services from DISH see the instructions on page 97 A connected
14. 79 User Preferences 81 USING MULTIMEDIA dS 82 e USING CALLER D 83 eo CUSTOMIZING THE GUIDE AND CHANNEL LISTS 85 CHANGING LANGUAGES eene nennen nnn nnn 86 USING CLOSED CAPTIONING eene nnn 86 USING AUDIO OUTPUT creer eene nnn 87 RESETTING TO FACTORY DEFAULTS 89 RECEIVER UPDATES ener enne 89 P 90 QUESTIONS e 90 CONDECHVIIY rc 91 CONNECTING THE HOPPER WITH SLING HD DVR 90 CONNECTING THE JOEY RECEIVER S 93 CONNECTING THE PHONE LINE 95 CONNECTING TO BROADBAND INTERNET 97 USING DISH ANYWHERE eene nennen nnn 99 USING TROUBLESHOOTING TOOLS 100 oe e 913 book Page v Tuesday January 15 2013 4 57 PM Table of Contents Reference 103 TROUBLESHOOTING TABLES 104 REMOTE CONTROL DEVICE CODES 115 H 117 LIMITED WARRANTY seed pupa 118 RESIDENTIAL CUSTOMER AGREEMENT 120 FCU COMPLIANCE
15. Note Additional authorization may be required before certain types of programs and or optional over the air broadcasts can be viewed certain additional fees may apply oe e 913 book Page 5 Tuesday January 15 2013 4 57 T Introduction Watching TV Now WATCHING TV Now After you have ordered your programming package you can begin enjoying the features of your new Hopper with Sling HD DVR When you complete these simple tours you ll be familiar with the remote control and be able to find a program to watch pause live TV and record your favorite shows Finding a Program to Watch If you want to know more about watching TV see Chapter 3 TV Basics starting on page 29 4 Ways to Find a Program 2 1 Program Guide Highlight a current program by pressing the UP DOWN ARROW A and then SELECT Ar row Press the Up Buttons or Down ARROW 1 ES ED Gra Number 8 Enter channel number with the Number Buttons 1 2 Browse Highlight a curren Program by pressing the gt MAL Tt Banner 0 UP or DOWN ARROW and then SELECT oe 913 book Page 6 Tuesday January 15 2013 4 57 PM Watching TV Now Pausing Live TV Here s something you can t do with regular old TV pause live TV because someone s at the door or calling you on the phone or there
16. To adjust alternate audio settings do the following Press MENU and highlight and select the Settings tile on the Main Menu screen 2 Highlight and select Audio then Alternate Audio 3 Select the audio language you want from the list and then select the option to Save UsiNG CLOSED CAPTIONING Your DISH receiver has many options for Closed Captioning CC which allows you to change the feature to suit your needs Also you can display captions when you play back programs recorded on the integrated Hopper with Sling HD DVR even if you didn t have them turned on at the time the program or event was recorded oe 913 book Page 87 Tuesday January 15 2013 4 57 T Receiver Customization Using Audio Output Note Not all programming contains any CC information Press MENU select the Settings tile and then highlight and select Closed Captioning 1 32 PM Select Closed Captioning settings d s Settings Closed Captioning Save Reset Defaults Provider Provider White White Provider Black Black Provider Red Red Green Green Translucent g x Blue Blue Small Transparent Large Yellow uc Solid Cyan Cyan Magenta Magenta Choose from the lists the display options matching your preferences then select Save e Closed Captioning Turn the Closed Captioning CC service On or Off The other options on this screen are enabled
17. your system may require you to connect stereo audio red and white RCA type cables between the receiver s analog audio outputs and your system s audio input connections oe e NZ gt e 913 book Page 93 Tuesday January 15 2013 4 57 PM Chapter 12 Connecting the Hopper with Sling HD DVR YPbPr Connections Hopper only The YPBPR component connections provide high quality video from your Hopper with Sling HD DVH to your HDTV or HD monitor If an HDMI audio video connection between your Hopper with Sling and its TV is unavailable then you should use a component video cable with separate audio cables Pr Viera oR Connect receiver Connect receiver and monitor with Audio cables Turn monitor Confirm and receiver on with aaa CORR s ig bPr Component picture connections Connect between the YPBPR component video connections on the Hopper with Sling HD DVR and its TV using component usually red green blue color video cables O 2 Connect audio red and white RCA type cables between the AUDIO OUTPUTS and audio input connections that go with the YPbPr connectors your HDTV or monitor 3 If you do not see a picture yet change the resolution setting on the Hopper with Sling HD DVR Use the steps below and Setting Up to Display in HD on page 94 4 Turn up the volume on your HDTV and confirm that you hear sound Check the audio cable connect
18. Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission FCC regulations as of this Guide s VAN publication date Contact the FCC see following or a library for complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXXxX If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant such as RJ 11 See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs ona telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is
19. current status of your phone line connection will be displayed Note f the Hopper with Sling HD DVR is connected the linked Joey Receivers are too 4 EE e d oe V 913 book Page 99 Tuesday January 15 2013 4 57 Chapter 12 Using DISH Anywhere UsiNG DISH ANYWHERE Only DISH Anywhere lets you access all of your live TV channels and everything saved to your DVR while on the go via your Internet connected computer smartphone or tablet You can e Click once and you are watching your local news live sports and favorite shows using your PC or a connected mobile device e Search for program information and schedule DVR recordings e Manage all your favorite shows and series while away from home e Instantly access and watch thousands of On Demand TV shows and movies including select free content from certain networks in your programming subscription such as Starz and EPIX as well as other titles for rent And all you need is a working broadband Internet connection to your Hopper with Sling HD DVR And DISH Anywhere is included with your DISH service at no additional cost For more information go to the mydish com TVeverywhere website Connect your system to broadband Internet See Connecting to Broadband Internet on page 97 You can verify your connection on the Broadband screen in Network Settings 2 Log into the dishonline com website on your computer or
20. only those channels in the list are shown in the Program Guide and Browse Banner 9 51 BD m Select favorite list to display d sh Guide My Channels My Channels My HD Ch nnels desh prevw This Month s Featured Free Previews 101 LS pwrvi Ak t 101 LI 99 11818 9 095 00 x TV Press to enable PrimeTime Anytime oe HD GRNBC HD SH 101 DISH 101 DISH 101 DISH 101 DISH 101 SiriusXM Music 73 channels DISH Music 51 channels aman Interactive TV Interactive TV Interactive TV Interactive TV Interactive TV oe 913 book Page 45 Tuesday January 15 2013 4 57 Favorites Lists Editing Favorites Lists EDITING FAVORITES LISTS You can rename your Favorites Lists whatever you want up to eight characters long Press the GUIDE button repeatedly until the Edit Lists option is highlighted in the drop down menu of Favorites Lists on the Program Guide screen You can also press MENU highlight and select the Settings tile then Guide Settings and then Favorite Channels 2 Press SELECT to display the Edit Favorites screen Lists that can be edited are displayed 3 Highlight and select the list you want to edit As many as four custom lists of channel
21. Program Guide by pressing the remote control GUIDE button You can choose another custom Favorites List the All Chan list which includes all the channels the All Sub list which includes all subscribed channels and the All HD list which includes all subscribed HD channels Unlock the receiver for the Program Guide to display adult channels channels Watching a Program The TV Viewing Status screen is displayed when you turn on the TV and you didn t press the red button The receiver s front panel power light is on butthe TV image is black blue or snowy The TV image has pixels small squares is freezing or you have intermittent black screens The receiver s front panel power light is on and there is a picture on the TV screen but the picture has sparkles or is grainy has a herringbone pattern lacks color or vertical hold wobbles looks washed out or fuzzy All three tuners are currently in use across your Whole Home HD DVR system The TV set may not be working properly The TV may be connected to the wrong input If the TV and the receiver are working properly there may be interference with the satellite signal Your receiver may be experiencing signal loss due to something blocking your dish s view of the sky the dish being mis aligned or weather e receiver is connected to the remote TV using the RF or VHF connections there may be a strong local bro
22. Services we have no obligation to replace or supplement such programming programming packages or other Services You are not entitled to any refund because of a deletion rearrangement or change of any programming programming packages or other Services J Promotional Offers and Items If a third party such as an independent DISH Network retailer integrator or private cable operator offered you a promotional offer or item in connection with your subscription to the Services such third party is wholly responsible for fulfilling such offer or providing such promotional item and DISH Network is not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH Network s prior authorization approval permission or knowledge 2 BILLING POLICIES PAYMENTS FOR SERVICES FEES ORE A Payments You agree to pay all amounts billed for Services as well as all taxes fees and other e if any that are now or may in the future be assessed in connection with any Services you receive from us and any other charges due and owing to us State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite providers for transmission of programming in some states may apply Unless you prepay for a multi month subscription to Services or prepay for all Services as required by your participation in a Pre Pay Promotion we will bill you monthly in advance for most Services and in arrears for ot
23. s NUMBER PAD 5 Enter the new password using the remote control s NUMBER PAD 6 Enter the new password again for confirmation also using the NUMBER PAD The receiver displays stars as you enter the digits of the password 7 Memorize your new password From now on enter this password to lock or unlock the receiver If you ever forget the password you will need to call DISH Customer Service COPYING LOCKS FROM YOUR HOPPER A JOEY Once you set Parental Controls on a Hopper with Sling HD DVR you can copy the same settings to one or more Joey Receiver s in your whole home DVR system as follows Press the MENU button on your remote and select the Settings tile on the Main Menu 2 Select Parental Controls and then highlight and select the option to Copy Settings 3 In the pop up Location List select each location to which you want to copy the Hopper with Sling parental control locks A check mark appears next to each selected location 4 You can select a location again to uncheck it highlight and select the Cancel option to ignore and start over or when finished selecting locations select OK to initiate copying e oe es e 913 book Page 50 Tuesday January 15 2013 4 57 PM Chapter 6 Creating or Changing Ratings Restrictions CREATING OR CHANGING RATINGS RESTRICTIONS You can lock programs based on Motion Picture Association of America MPAA ratings PG PG 13 etc and expanded ra
24. to the receiver Make sure that the TV brightness and contrast are adjusted correctly and that the TV 1 working properly m NM S e 2 ne e 913 book Page 110 Tuesday January 15 2013 4 57 PM 4 Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Check other nearby electrical devices as possible sources of interference Check that all required coaxial cables are in There may be interference place from other nearby electrical Check for moisture or water leaking into all devices such as radio towers connections Dry them out if needed then cellular telephones seal them with coaxial cable sealant computers microwave ovens Check the length of cable between your dish radios stereos or TVs and receiver it is greater than 200 feet contact the person who installed your system Make sure the system is properly grounded You may have turned on the Using the TV remote control and or menus A black box fills almost all of the TV Closed Captioned feature on the displayed by the TV not the receiver remote screen TV and put that feature into Text control or the menus displayed by the mode receiver turn off the Closed Caption feature You may have connected the Check your TV owner s manual for the receiver to an Input on the TV correct TV input to use for the signal output that is incorrect for the s
25. 4 57 Receiver Information Write the following information in the spaces provided below You may need to provide this information if you call the Service Center To get the Conditional Access Numbers display the System Info menu see Ordering Your Programming Packages Purchase Location Name Purchase Location Telephone Number Receiver Serial Number Receiver Conditional Access Number Smart Card Conditional Access Number Remote Control Settings TV Input Channel Settings EEUU Hopper with Sling HD DVR TV Joey Receiver TV s e T dish For all your customer needs go to mydish com chat or call the Customer Service Center at 1 800 333 DISH 3474 Joey WITH S 198699
26. Accessing the DVR Library on a Second Hopper To access the DVR library on a second Hopper with Sling from any TV in your system do the following Press the DVR button on your remote control or press the MENU button and highlight and select the DVR tile from the Main Menu screen 2 Select the second Hopper with Sling HD DVR from the yellow Hopper drop down menu 3 View the DVR library available on the second Hopper with Sling in your system You can switch back to the original Hopper s DVR at any time using the Hopper drop down menu Linking a Joey Receiver to a Different Hopper You can link any Joey Receiver to the Hopper with Sling HD DVR of your choice in your whole home system If the tuners of the currently linked Hopper with Sling are busy for example you can link a Joey Receiver to the second Hopper and use its available tuners to view live or recorded content on the TV connected to that Joey Receiver Press the MENU button and select the Settings tile on the Main Menu screen 2 Select Network Setup and then Whole Home e es oe V ZI 913 book Page 36 Tuesday January 15 2013 4 57 PM Chapter 3 Tips 3 Using the ARROW buttons highlight and select the other Hopper with Sling in your home to link to it 4 Highlight and select the Save option when you have finished on this screen Now you will see the DVR library on your newly linked Hopper with Sling when you
27. FINISHING IN ANOTHER HOMES WITH A SECOND HOPPER WITH SLING INSTALLED oe e 913 book Page 30 Tuesday January 15 2013 4 57 PM T Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver e Use the UP and DOWN ARROWS on your remote control e Enter a channel number using the remote s NUMBER PAD buttons Using the Up and Down Arrows While watching live TV if you want to change the channels one at a time to see what s on press the UP and DOWN ARROWS on your remote control You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel Entering a Channel Number While watching live TV if you know the specific channel you want to watch enter the digits of the channel number using the NUMBER PAD buttons on the remote control amp c m USING THE PROGRAM GUIDE You can use the Electronic Program Guide EPG to see what programs are on to change channels and to set up timed recordings To access the program guide press GUIDE j no thie Erona rovine 9 07 d sh Marie Osmond for Nutrisystem Airbrushed Beauty _ 103 This Month s Featured Free ews zall PreMews il Lala red ALB Air et DISH 101 DISH 101 DISH 101 DISH 101 DISH 101 SiriusXM Mu
28. Hopper with Sling back panel to use your UHF 2G remote The Joey Receiver s remote antenna is internal Without a remote control antenna attached you cannot use this remote to control a Hopper See Adjusting the Hemote Control Antenna on page 14 for information about improving the performance of your UHF 2G remote control Image may vary oe e 913 book Page 14 Tuesday January 15 2013 4 57 PM NZ gt Chapter 2 Remote Control s Adjusting the Remote Control Antenna Be sure to point the remote control antenna back of the receiver straight up so you can use the remote control from as far away as possible Don t let the antenna touch anything If your remote control isn t working well from far away or another room you may be experiencing interference from objects near your receiver improve your remote control s range try the following Place the receiver higher than all of the other equipment in your cabinet or entertainment center Provide space above the receiver so that the remote control antenna can be installed pointing straight up If you cannot install the antenna straight up then tilt the antenna at no more than a 30 angle from vertical Place the remote control antenna outside the entertainment center by using an optional coaxial cable to connect the antenna to the receiver Try moving the receiver itself to other suitable locations Move any
29. Keep it in a safe place Remember to retain your Bill of Sale for warranty service Any items returned without a copy of the Proof of Purchase will be considered out of warranty What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part EchoStar Technologies Corporation and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as follows Labor For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period Parts For a period of one 1 year from the original date of purchase EchoStar will supply at no charge new or re manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately What the Warranty Does Not Cover This warranty does n
30. S or moderate violence V e TV 14 Parents Strongly Cautioned This program contains some material that many p parents would find unsuitable for children under 14 years of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue D strong coarse language L intense sexual situations S or intense violence V TV MA Mature Audience Only This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 This program may contain one or more of the following crude indecent language L explicit sexual activity S or graphic violence V Content Labels of TV Ratings TV Parental Guidelines may have one or more letters added to the basic rating to let parents know when a show may contain violence sex adult language nudity or suggestive dialogue V violence L coarse or crude language N nudity SC sexual content or situations D suggestive dialogue usually means talks about sex 5 Select the expanded rating code s if you want to also lock these program ratings 6 unlock a rating code select the code again TD gt oe e 913 book Page 53 Tuesday January 15 2013 4 57 PM Parental Controls Creating
31. This option is especially valuable for certain Seek amp Record timers which might otherwise fill your DVR storage with too many episodes of a single program Note When setting Seek amp Record timers for programs available in both HD and SD by default the DVR system will automatically select the HD program for recording Daily Schedule The Daily Schedule lists the timers that are planned for today for the future up to nine days if applicable to your satellite system and have occurred in the recent past Press the DVR button three times and use the Daily Schedule as shown on page 71 to e Review today s timers You can choose to skip a scheduled timer or restore a timer that was not planned to occur perhaps because of a conflict with another program See Timer Priorities on page 68 e Review future timers up to nine days in advance and make changes as necessary e Review past timers to see which occurred and the reason why one or more did not if applicable See Reasons Why Timers are Skipped on page 70 Timers List Press the DVR button four times and use the Timers List as shown on page 71 to e View the general list of all event timers e Select a timer from this list to see a detailed listing with specific dates and times of upcoming timers for that program event or Seek amp Record search term s Set user selected priorities for each event timer See Timer Priorities on page 68 Select Edit E
32. Use the Send to Device option to transfer programs from your receiver to the external hard disk drive Copy protection for certain content may apply Visit the mydish com copyprotection website for more information Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your integrated DVR to your external hard disk drive Note Once it has been formatted for use with your DISH equipment an external hard disk drive may not be connected to or used by any non DISH equipment UsiNG CALLER ID Caller ID displays on your TV if you subscribe to Caller ID from your local phone company To use this feature make sure you have a phone line connected to the receiver Caller ID is enabled on your phone line and that the Caller ID option is selected on your receiver Setting Up Caller ID Display Use these instructions to enable or disable the Caller ID feature on your receiver Press the MENU button highlight and select the Settings tile from the Main Menu screen 2 Highlight and select Network Setup and then Caller ID aD oe 913 book Page 84 Tuesday January 15 2013 4 57 Using Caller ID 3 Select Enable or Disable for this feature then select the option to Save 1 03 Displays Caller ID on your TV Screen d s Network Setup Caller ID Caller ID Screens When you receive a call you will see a Caller ID po
33. agents may require that you to pay all past due charges for Services a restart fee and or a prepayment efore we reconnect your Services and ii other services provided by our biling agents including without limitation local telephone service may need to be restored before DISH Network Services can be restored and a restoral fee and or deposit may be required to restore third party billing agent services Partial payments on third party billing agent bills may be aM aen first to the balance due for other services billed on your third party billing agent bill including without limitation local telephone service according to the third party billing agent s billing oe and applicable state statutes and regulations Please contact your third party billing agent for details ailure to pay all or any part of your third party billing agent bill may result in disconnection of Services If your account Is assigned to a third party billing agent we will provide you notice of such assignment E Credit Checks You authorize DISH Network to investigate your financial responsibility and creditworthiness including without limitation acquiring credit reports and histories and to report any payment defaults to credit reporting Such credit checks may require you to provide DISH Network with your social security number Under the Fair Credit Reporting Act you have the right to notify DISH Network if you believe we have reported inaccurate information about
34. ahead seconds dela ved T or recorded events 7 9 Tips e Always have the latest software Press POWER to turn off the the Hopper with Sling when you re not using it This way the satellite can send updated software and guide data to your system e Order Pay Per View programs and events with your remote control Keep active telephone line or broadband Internet service connected to the Hopper with Sling system so that you can always have Pay Per View ordering at your fingertips and also avoid any unnecessary additional charges QUESTIONS e Howdolfind something to watch Refer to page 5 For more information on finding something to watch see Chapter 3 TV Basics e Why are some of the channels red in the Program Guide The channels that are red in the Program Guide are those which are not currently included with your DISH package If you d like to watch those channels call 1 800 333 DISH 3474 or visit the www mydish com website e Im looking at program information in a guide bought at the grocery store but nothing matches what s on my Hopper with Sling is something wrong No nothing s wrong DISH programming data may vary from what you ll find in a local TV publication For best results you should use the Electronic Program Guide EPG on your system or you can order D SH Entertainment Magazine oe e d e 913 book Page 10 Tuesday January 15 2013 4 57 PM
35. and then press SKIP FWD repeatedly to advance the recording frame by frame Press PAUSE and then press SKIP BACK repeatedly to reverse the recording frame by frame e oe V ZI 913 book Page 62 Tuesday January 15 2013 4 57 Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM To record the rest of the program you are watching PRESS the record button on your remote control You can press the RECORD button again at any time during the current recording and follow the on screen instructions if you want to extend the end of the recording past the scheduled end time listed on your Program Guide To stop a recording you are watching press the STOP button on your remote control A pop up screen will ask you to confirm you want to stop recording the current program Select Yes to stop the recording now or No to continue recording If all system tuners are in use when you request a new recording you will see the TV Viewing Status screen as shown on page 35 From this screen you can decide to watch the same content as one of the other tuners order a DISH On Demand program or event or play back a previously recorded program from your Hopper with Sling HD DVR s My Recordings list including if you enabled the feature any PrimeTime Anytime shows you have recorded Note Programs or events recorded in high definition such as those recorded with th
36. antenna Refer to page 14 Press the mode button for the device you want to control Try other remote control buttons to see if the receiver is responding Replace the remote batteries with fresh ones e Check that the receiver power cord is not damaged and that the plug is inserted correctly into the outlet Make sure you are using the correct remote control to control your TV and receiver menus f you want to subscribe to a new channel or channels go to mydish com myaccount select the My Account tile from the receiver s Main Menu screen or call the DISH Customer Service Center at 1 800 333 DISH 3474 Reset the receiver page 100 Try displaying the Program Guide again later By that time it may show programs for the time and date you want Contact the program providers for example the channel or network affiliate that broadcast the program for details on past programs S e 2 4 e 913 book Page 109 Tuesday January 15 2013 4 57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do When you are using the Program Guide or Browse Banner some channels are missing You may have applied a Favorites List other than the list named All Chan You may have set up the Program Guide so that when the receiver is locked the Guide hides adult You can change the applied Favorites List while using the
37. are still accessible by entering the channel number directly using the remote control NUMBER PAD The All Channels list contains all the channels including channels not in your current DISH package You cannot edit or change the system s default All Channels list The My Channels list contains all current channels in your DISH package You cannot edit or change the My Channels list except by modifying your DISH package The My HD Channels list contains all the high definition channels in your package You can give each of your custom Favorites Lists a unique name When you first install your DISH receiver by default the four lists are named List 1 List 2 List 3 and List 4 These lists are empty until you edit them in order to add channels From your Hopper with Sling and its remote only the Favorites Lists for the TV connected to that Hopper are available If you go to a different room and acess a Joey Receiver and remote there only the Favorites Lists for that Joey s TV are available If you choose a program using the Themes feature or directly enter a channel number using the NUMBER PAD on the remote control then the receiver tunes to the channel for that program whether or not that channel is included on the active Favorites List Parental controls can be used to lock certain channels from being accessed this way CREATING OR CHANGING FAVORITES LISTS You can edit any channels on the four Favorites Lists When you use your Favorites List
38. button to choose list Two lists on the same TV cannot have the same name For example the TV where the Hopper with Sling HD DVR is located cannot have two lists named Dad s List When a receiver is connected to a Whole Home DVH system users of different receivers such as a second Hopper with Sling HD DVR or a Joey Receiver in a different room can have lists with the same names While in the program guide press the GUIDE button to switch Favorites List functions only if you have added channels to a Favorites List If you have not edited a Favorites List by adding channels to it then pressing GUIDE one or more times scans only the e default My Channels My HD Channels and All Channels lists 4 Channels locked and hidden by parental controls do not display in Favorites Lists See Hiding Adult Content or Locked Channels on page 53 for more information QUESTIONS e Why are channels missing from the Program Guide You might have a Favorites List that does not contain those channels Press the GUIDE button until the All Channels My Channels or My HD Channels list dis plays You might have channels locked and hidden by parental controls For more infor mation about locks see Parental Controls starting on page 47 Why are my Favorites Lists missing When a receiver is in a Whole Home DVR system the Favorites Lists created by users of a different receiver in the home are not available on
39. by the actors names listed with their information e History Search for programs by repeating a recent search you have performed aD oe V ZI 913 book Page 73 Tuesday January 15 2013 4 57 Record Future Programs Changing or Deleting a Timer 4 Enter your search criteria You can use the virtual on screen keyboard below the text box or you can use the letters on the NUMBER PAD buttons on the remote control similar to texting on many mobile phones while the on screen cursor is in the text box See Using Text Fields on page 27 for instructions Select any Options for the Seek amp Record timers as described on page 69 if applicable 6 Select Create When the system has completed your search the Timers list and Daily Schedule screens will display the results Note After entering your search words and selecting Create be sure to review the timers the Seek amp Record feature created some may not be what you are expecting You can e Choose any selected events you want to Skip Review timers for future events often by pressing the DVR button three times to access the Daily Schedule screen e Adjust your search terms and or method Select Priority to change the priority of your Seek amp Record timers To adjust your search further delete any unwanted Seek amp Record timer s and try the following Change your Seek amp Record search term s to be more specific
40. for learning when all the mode buttons blink quickly eight times Learning ends with no learned commands saved and the DISH remote control returns to its normal operation Change the remote s batteries 1 oe WZ e 913 book Page 21 Tuesday January 15 2013 4 57 PM Satellite Receiver Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier When the remote control is set up as described on pages 17 and 21 press the AUX device mode button to set the remote to AUX mode The AUX mode button will stay lit for two seconds to show you ve set the remote to AUX mode Make sure to keep the remote in AUX mode to use the following buttons AUX Mode To use the features described in this section make sure you are in AUX mode by pressing the AUX Mode button Press this button for Power AUX Mode Turns the tuner amplifier b on and off Select Arrows Button Channel up down with the Arrow buttons Change tuner amplifier gt inputs with the Select a button Volume amp Mute Buttons Control tuner amplifier volume Switching Between TV and Tuner Amplifier Volume Adjustment When the remote control is set up to operate your TV the VOLUME and MUTE buttons will adjust your TV s volume by default If you prefer the volume and mute functions of the remote control to adjust the volume of a re
41. helpful when you call the Customer Service Center You may be asked to display these screens when you contact DISH Even though there are items that can be changed only change them when specifically directed to do so when speaking to a DISH Customer Service Representative Warning Running the Check Switch test while it is receiving low or no signal will result in incorrect satellite receiver settings and cause you to lose channels Do N not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or authorized DISH technician Press the MENU button highlight and select the Settings tile on the Main Menu screen 2 Highlight and select Diagnostics and then Point Dish 1 48 PM d sh Close e Check Switch Help Display the signal your receiver is getting from the satellite Diagnostics Point Dish 50 100 125 Locked Name Not Acquired Signal Strength 62 3 This screen shows you information to help maximize your satellite signal The bar at the bottom of the screen indicates the signal strength Green shows a good signal yellow is a marginal signal and red indicates the signal is not acceptable or is from the wrong satellite transponder or orbital location 4 Do not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or authorized DISH technician Getting More Help Other helpful resources are available to answer any question
42. is a problem for your TV what operating viewing restrictions apply to avoid this problem and any associated TV warranty coverage For a live TV program the on screen pause timer shows how long you have paused the program The pause timer shows how far you are behind the live program You can pause a live program for as long as an hour Each receiver in your whole home DVR system can do this If you think you might be away from the TV for more than an hour but don t want to miss any of the program consider recording the program see page 62 0 00 43 du 1001 ae LIVE TV amp T NZ gt e 913 book Page 61 Tuesday January 15 2013 4 57 PM Digital Video Recording Reverse Fast Forward and Skip REVERSE FAST FORWARD AND SKIP This section describes how to use the DVR buttons on your remote control to move forward and back quickly while you watch TV BACK twice to reverse at 15 times normal speed three times to reverse at 60 times normal speed and four times to reverse at 300 times normal speed The on screen bar shows how far you ve gone For a live program you can only reverse back to the last channel change or back one hour whichever occurs first Press FWD forward once to fast forward through the program at 4 times normal speed Press FWD twice to forward at 15 times normal speed three times to Fwo forward at 60 times normal speed and four times to forward at 30
43. its suppliers or licensors Reverse engineering or disassembly is prohibited 9 GENERAL A Notice Any notice required or permitted to be given by us under this Agreement may be provided via the mail on your bill as a bill insert via broadcast on a television channel through publication on the website set forth at the top of this Agreement by telephone or by any other reasonable means If we send you notice by mail on your bill or as a bill insert it will be considered given the day after it is deposited in the U S mail addressed to you at your then current billing address in our records If we send you notice via broadcast on a television channel or through publication on the website set forth at the top of this Agreement it will be considered given when first broadcast or ublished If we send you notice by telephone it will be considered given when personally delivered to you or when eft as a message at your then current phone number in our records Unless otherwise specified in this Agreement e any notice required or permitted to be given by you under this Agreement shall be in writing and shall be sent by e first class mail addressed to us at the mailing address set forth at the top of this Agreement and shall be deemed given when received by us at such mailing address B Physical Address Change of Address When setting up your DISH Network account you must provide us with the physical address where your Equipment will be locat
44. misunderstandings of how the system works especially when one is just becoming familiar with it To solve a particular problem do the following Review the section in this Guide that relates to the problem If you cannot find a solution then find the section in the following tables that relates to the problem e Scan through the What s Happening column until you find the problem e Read more information in the Possible Reason column e Try each of the suggested solutions in the What to Do column Sometimes resetting the receiver can fix a minor problem See Resetting Your Receiver on page 100 Make sure your TV is tuned to the correct channel or input source to view satellite TV programs Make sure your remote control has fresh batteries installed If you see the Remote Battery Low warning on your TV screen it s time to change the batteries See the instructions on page 13 amp Make sure that your receiver is connected to an active telephone line or home network with broad band Internet access See more information and instructions on page 96 and page 97 Check for anything that might be blocking the dish antenna s view of the sky such as tree branches or accumulated snow For more information call the DISH Customer Service Center at 1 800 333 DISH 8474 or visit the www dish com website or www mydish com support online for technical support information Note Before contacting the DISH Customer Service Center have ready
45. nearby over the air antennas away from the remote control antenna Do not sit an over the air antenna on top of your receiver Install a UHF attenuator See nstalling a UHF Attenuator on page 14 for 4 more details Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver To prevent such interference you can install a 10 dB attenuator available from many electronics parts stores Adding this attenuator will help keep out stray UHF signals but it will also cut down how far away your remote control can operate the receiver Remove the remote control antenna from the REMOTE ANTENNA input on the receiver s back panel Remote Antenna 2 Attach a 10 dB attenuator directly to the REMOTE ANTENNA input p 10 dB p Attenuator L e e oe e 913 book Page 15 Tuesday January 15 2013 4 57 PM T Satellite Receiver The Locate Remote feature 3 Attach the remote control antenna to the newly 10 dB installed attenuator 7 7 Attenuator Remote Antenna THE LOCATE REMOTE FEATURE Ever misplace your remote control somewhere in your home and wonder where it is Press the LOCATE REMOTE button on the front panel of your Hopper with Sling HD DVR behind the left side panel door or Joey Receiver if you cannot find your DISH remote Within a few seconds you should hear your remote control emitting a serie
46. of which are expressly reserved H Other No salesperson installer customer service representative authorized retailer or other similarly situated individual is authorized to ae or override this Agreement DISH Network may however change this Agreement at any time and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter This Agreement is in addition to any other written agreement s if any between you and DISH Network including without limitation any applicable Package Plan and except as provided to the contrary herein all such written agreements shall remain in full force and effect Except as expressly set forth in this Agreement to the contrary this Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their entirety and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever In the event of any ambiguity between this Agreement and any applicable Package Plan Agreement DISH Network shall have the sole and exclusive authority to interpret and or make a final determination concerning any issue arising from such ambiguity EXHIBIT 1 FEES In addition to any amounts due for your Services and any other amounts due under this pue or any applicable Package Plan Ag
47. or other action These costs may include without limitation the costs of a collection reasonable attorneys fees and court costs If you believe you have been billed in error or you would like to make any other requests for a billing statement credit you must contact our customer service center by telephone or in writing within twenty 20 days after the date you receive the bill for which you are seeking correction Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill You must pay undisputed portions of any billing statement before the next billing statement is issued or you must pay a Late Payment Fee All payments for Services must be made directly by you to us unless we authorize otherwise for example DISH Network shall have no obligation to bia Services for which payment is made by you to a third party or payment is made by a third party on your ehalf G Billing Agent Payments Different or other ER and billing terms conditions options and fees may apply when billing is provided through a third party billing agent including without limitation a local telephone company H Early Termination Fees Depending on your specific Package Plan Agreement you may incur fees for your service before the expiration of a commitment period or downgrading your programming below any applicable minimum programming requirement during a commitment period each an Early Termination Fee Please r
48. or Changing Channel Locks 7 Select Save To ensure new parental controls take effect you will need to set a password if you have not already See the instructions for creating a new password on page 49 CREATING OR CHANGING CHANNEL LOCKS You can lock any channel including Pay Per View channels Locked channels can be accessed or recorded only after you enter the password created for your receiver Press the MENU button select the Settings tile and then Parental Controls 2 If the receiver is locked enter the password using the remote control NUMBER PAD The receiver displays stars as you enter the digits of the password 3 Tocreate or change parental controls for specific channels select Lock Channels 4 Highlight and select each channel that you want to lock or unlock Press the ARROW but tons to navigate to each channel and then SELECT it You can also move the list of chan nels by entering a number using the remote control NUMBER PAD If the checkbox next to the channel has a checkmark the channel is selected Select it again to unlock it 5 You can choose to view only the channels you have selected to be locked and you can e choose to hide the locked channels so they are not displayed in the Program Guide You can still enter the number of a locked channel directly using the remote NUMBER PAD 6 Select Save HIDING ADULT CONTENT OR LOCKED CHANNELS When you hide adult channels or other channels
49. out feature that You were using a menu and it with the remote control or front closes after several minutes of no suddenly closed panel buttons for several activity This will discard any changes you minutes have made but otherwise does no harm to the receiver Start over again oe e 913 book Page 115 Tuesday January 15 2013 4 57 e T Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES The Hopper with Sling HD DVR has manufacturer codes for programming the remote to control your TV VCR Blu ray Disc or DVD player or audio device Every attempt is made to include all codes If your device brand is not listed or if its codes do not work the remote may not control your device In some cases codes may operate some but not all the buttons shown in this guide oe e 913 book Page 116 Tuesday January 15 2013 4 57 e Remote Control Device Codes oe es e 913 book Page 117 Tuesday January 15 2013 4 57 T Appendix Appendix What you ll find in this chapter LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT e FCC COMPLIANCE oe 117 V ZI 913 book Page 118 Tuesday January 15 2013 4 57 4 Appendix LiMITED WARRANTY AN This Limited Warranty is a legal document
50. press the DVR button Repeat these steps to re link to your original Hopper with Sling ELI ES IPS e Press INFO to view more information about a program or event you have highlighted e Press VIEW LIVE TV to cancel almost any menu screen and return to watching TV e Onthe remote control for your Hopper with Sling HD DVR press SWAP without pressing the PIP button first to switch among your available satellite TV tuners QUESTIONS e can I customize the Program Guide You can set up a Favorites List page 44 Also you can change how the Program Guide is displayed page 86 e Why does my Program Guide show only two days of programming Your receiver may not be obtaining a signal from the 119 W or 72 7 orbital locations Refer to Point Dish and Check Switch on page 101 to see if you re receiving the signal s e Why are some of my channels missing Parental controls may be set to lock or hide the channels See Chapter 6 Parental Controls on page 48 for detailed information on locking or hiding channels Your Program Guide may be displaying the wrong list of channels Press the GUIDE button to access the Program Guide and display the default Favorites List Press GUIDE again to highlight the next available list Press GUIDE repeatedly to scan through all the available lists You can also choose to edit your own Favor ites List See Chapter 5 Favorites Lists on page 43 for more information e Why isn t PIP
51. telephone line also supports the Caller ID feature of your Hopper with Sling HD DVR system see the instructions on page 96 Your Hopper with Sling can be connected to your broadband home network Currently this connection allows you to order additional content not usually available through your satellite TV subscription and you can order video on demand and pay per view events using your remote control just as you do if connected to a phone line See the connection instructions on page 97 and more information about DISH Online on page 39 MOVING ON SCREEN LOGO Whenever the Hopper with Sling system is turned off using the remote control or front panel POWER button you will see the DISH logo and helpful tips still displayed on your TV screen This feature is included on your Hopper with Sling to assure you that the connections between your Hopper with Sling and TV s are OK and also provides useful information about your whole home HD DVR system and its features Press the POWER or SELECT button on the front panel or your remote control to resume watching satellite e oe e 913 book Page 9 Tuesday January 15 2013 4 57 PM N Introduction Tips TV programming Make sure you are using the correct remote control for your TV viewing location see page 12 for details Your Hopper Office 15 currently off Press SELECT to watch TV While watching TV press SKIP FWD to move
52. the Equipment Options to return our Equipment include but are not limited to the use of a shipping label and empty box provided by DISH Network y payng Box Return Fee as detailed in Exhibit 1 which price is subject to change at any time or scheduling DISH Network in home service call to remove the E by paying a Service Call Fee as detailed in Exhibit 1 charge which price is subject to change at any time Equipment will not be deemed returned until received by DISH Network If you do not return such Equipment undamaged and in working order normal wear and tear excepted and in accordance with the procedures set forth herein then you are responsible and must pay us certain charges as described in the Package Plan Agreement C Defects and Damages You must notify us immediately of any defect in damage to or accident involving your leased Equipment All maintenance and repair of such Equipment must be performed by us or our designee s Es Network may charge you for any repairs that are necessitated by any damage to or misuse of such quipment e 6 TRANSFER OF ACCOUNT SERVICES OR EQUIPMENT You may not assign or transfer services without our written consent which will not be Sid withheld Provided however if you lease Equipment or your account has an outstanding balance then the withholding of consent to assign or transfer your Services shall not be deemed unreasonable 7 LIMITATION OF OUR LIABILITY A I
53. the controls set for the TV connected to the Hopper and use the D Joey password to unlock the controls set for the TV connected to the Joey Receiver e When you restrict by rating you also lock all other more restrictive ratings For example using the MPAA ratings if you restrict PG 13 rated movies then all other programming with the R NC 17 and NR AO ratings are also restricted QUESTIONS Why don t the locks set for a remote TV work If the receiver is in a Whole Home DVR system then any locks you have set on other TVs are not available Locks and restrictions are specific to each Hopper with Sling HD DVR and Joey Receiver in your system However you can copy all the same parental control settings you have made on your Hopper with Sling HD DVH to one or more linked Joey Receivers in your whole home DVR system See Copying Locks from Your Hopper to a Joey on page 49 Note that you cannot copy settings made on a Joey Receiver to any other Joey Receivers or back to a Hopper with Sling HD DVR in your whole home system e What do I do if I forget my password If you ever forget your password then you will need to contact a DISH Customer Service Representative 2 oe es e 913 book Page 55 Tuesday January 15 2013 4 57 PM e T Apps Home Media and Apps on Your TV What you ll find in this chapter USING THE HOME MEDIA FEATURE UsiNG APPS ON YOUR HOPPER WITH
54. the date of purchase and either your customer account number or the receiver conditional access number and receiver model number Press the SYS INFO button on your receiver s front panel to display the System Information screen and find these numbers See Ordering Your Programming Packages on page 4 Also write down any error messages that the receiver has displayed on your TV screen ig oe S e 2 4 e 913 book Page 105 Tuesday January 15 2013 4 57 PM Reference Message Numbers Message Number 003 004 Possible Reason There may be a problem with the multi dish switch Heavy rain snow or thick cloud cover may be interfering with the transmission of the satellite signal or there may be other interference The wrong type or quality of coaxial cable may be used in the system or the cable run length may be too long There may also be a problem with the multi dish switch The receiver may not have received authorization for programming yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal An active telephone line or a broadband Internet connection may not be attached to your receiver Viewers in specific areas are prohibited from watching certain programs For example
55. through your television if your DISH Network receiver is connected to a land based telephone line and or a broadband home network You may also order DISH Network pay per view Services by calling 877 DISH PPV 3474 778 and using our automated system or by visiting dish com orderppv or d with a live operator at one of our customer service centers an Agent Assist Fee will apply as detailed in Exhibit 1 Pre Pay Promotion customers may only order pay per view Services by calling 877 DISH PPV 3474 778 oe SZ e 913 book Page 121 Tuesday January 15 2013 4 57 PM Appendix Residential Customer Agreement G Accessing the Internet Trough Your Receiver Some of our receivers can be used to access websites and information on the Internet DISH Network does not have any control over such websites and information and we do not make any representations warranties or guarantees as to the availability or content of such websites and information including without limitation i the accuracy availability sequence completeness timeliness copyright compliance legality content validity or quality of any such websites or information or ii whether using the software contained in such receivers may result in accessing unintended inappropriate or objectionable content We may change limit suspend disable and or remove your to access the Internet using your receiver at time without notic
56. to time cease supporting one or more DISH Network receiver models G Proprietary Components and Software DISH Network receivers and Smart Cards contain components and software that are proprietary to DISH Network and its licensors You agree that you will not try to reverse engineer decompile or disassemble nor will you tamper with or modify any software or hardware contained within any receiver or Smart Card Such actions are strictly prohibited and may result in the termination of this Agreement disconnection of your Services and or legal action H Software License You are licensed to use the software provided in your DISH Network receiver s as updated by DISH Network its licensors and or its Te ia from time to time solely in executable code form solely in conjunction with lawful operation of the DISH Network receiver s that you purchased or leased and solely for the urposes permitted under this Agreement You may not copy modify or transfer any software provided in your DISH etwork any copy of such software in whole or in part You may not reverse engineer disassemble decompile or translate such software or otherwise attempt to derive its source code except to the extent allowed under any laws You may rent lease load for profit or distribute any software provided your DISH Network receiver s or any part thereof Such software is licensed not sold to you for use only under the terms and cond
57. viewers who live close to a particular football stadium may be prohibited from watching live football games that are played in that stadium You may have tried to tune to a program on a channel that you don t subscribe to Troubleshooting Tables What to Do Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all the cable connections are tight and dry especially for outdoor cables Call the DISH Customer Service Center at 1 800 333 DISH 3474 for help and when directed to run a Check Switch test as described on page 101 Note the local weather conditions Remove any snow or other debris which may have collected on the satellite dish itself Make sure that the satellite dish has a clear line of sight to the satellite Check whether tree branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen as described on page 101 Consult your installer to re aim the dish if necessary to obtain the strongest possible signal Make sure the system uses RG 6 coaxial cable if not call your DISH system dealer technician or installer Check the dish to receiver cable run length If your system is DISH Pro it can be as long as 200 feet If it is a Legacy system it should not be more than 100 feet Check the coaxial cables and th
58. working If the PIP feature is not working on your Hopper with Sling HD DVR at least two of the three TV tuners are probably in use Check with other users in your home to see which locations are in use oe es e 913 book Page 37 Tuesday January 15 2013 4 57 PM T On Demand Video On Demand and Pay Per View What you ll find in this chapter 4 PAY PER VIEW e DISH ON DEMAND e BLOCKBUSTER HOME e DISHONLINE COM e ORDERING CONSIDERATIONS TIPS e QUESTIONS oe WZ e 913 book Page 38 Tuesday January 15 2013 4 57 PM Pay Per View PAY PER VIEW To order Pay Per View programming using your remote control you must connect the receiver to an active telephone line or broadband Internet service After you order a Pay Per View program you can watch it on all of the receivers on one DISH account Using the remote control you can order the exact same program for each receiver but pay for the program only once However replays of most programs are separate events Visit www mydish com ppv for a detailed description of the types of Pay Per View events Ordering a Pay Per View Program 3 Do you wish to purchase this program p You have indicated that you wish to purchase a DISH On Demand event fina 6 20pm 1 700pm I 730pm B GUIDE Press GUIDE and Select Or
59. you have locked then you prevent the Program Guide Themes lists and the Browse Banner from displaying these channels When you Hide Adult Channels you also prevent anyone from choosing these channels by using the UP or DOWN ARROWS or by directly entering the digits of the channel number using the NUMBER PAD on their remote control 10 03 AM Select the channels to restrict Settings Parental Controls dish Back 1 VOD 002 00 KWGN 002 00 KWGN 003 00 KCDO 003 00 KCDO Select All 004 00 KCNC 004 00 KCNC 006 00 KRMA 006 00 KRMA 007 00 KMGH oof E Ea Ca 007 00 KMGH 009 00 KUSA 009 00 KUSA 012 00 KBDI 012 00 KBDI E e 913 book Page 54 Tuesday January 15 2013 4 57 PM N Chapter 6 Tips Press the MENU button select the Settings tile and then Parental Controls 2 If the receiver is locked enter the password using the remote control NUMBER PAD The receiver displays stars as you enter the digits of the password 3 Select the option to Lock Channels 4 Select Yes under Hide Adult Channels 5 Select Save TIPS If the receiver displays a message prompting you to enter a password then this confirms that there are parental controls set for this receiver e f you want to unlock the receiver or unlock any specific parental control then use the password for the TV you are watching For example use the Hopper with Sling DVR _ password to unlock
60. your account to any credit reporting agency Please include in any such notice the specific item of dispute and why you believe the information reported is In error F Applicable Law This Agreement including without limitation all matters relating to its validity construction performance and enforcement and any claim complaint or dispute arising out of or related to this Agreement the Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law provisions This Agreement is subject to amendment modification or termination if required by such laws or regulations If any provision in this Agreement is declared to be illegal or in conflict with any oe ZI 913 book Page 126 Tuesday January 15 2013 4 57 PM Appendix Residential Customer Agreement law or regulation that provision will be considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation without affecting the validity of any other provisions G Remedies Cumulative The rights and remedies provided under this Agreement to DISH Network in case of your default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach at law in equity under contract or otherwise all
61. 0 You order PPV or make a credit debit card or Bank Account payment over the phone with an agent 40 00 One time fee charged if you have receiver and you choose to connect an external hard drive to that receiver 7 00 You do not pay your bill in full on or before its due date unless you are receiving Services pursuant to a Pre Pay Promotion You make an EFT or check payment to DISH Network and it is subsequently returned 10 00 15 00 DISH Network delivers hardware to you via regular delivery A 20 00 Extended Delivery Fee also applies to AK HI Puerto Rico or Virgin Islands 20 00 DISH Network delivers an item to you via overnight delivery not available in Alaska Hawaii Puerto Rico or the U S Virgin Islands DISH Network delivers return boxes and labels to return leased equipment 17 00 50 00 We replace your Smart Card because it was lost damaged defective or stolen as long as there is no evidence of tampering or modification 75 00 You need to replace or repair an out of warranty receiver We send a certified technician to you You change your programming selection in 30 days or less from the same service being added but not regarding adult programming Changes to your programming selection include adult programming 127 95 00 5 00 20 00 oe V ZI 913 book Page 128 Tuesday January 15 2013 4 57 PM
62. 0 times normal speed The on screen bar shows how far you ve gone Of course you can t go forward into the part of a live program that hasn t been broadcast yet Press BACK once to reverse the program 4 times as fast as normal play Press BACK SKIP Press SKIP BACK to skip back about 10 seconds in a program Press this button BACK gt repeatedly to skip back another 10 seconds at a time sue Press SKIP FWD to skip ahead about 30 seconds in the program Press this gt button repeatedly to skip ahead another 30 seconds at a time SLOW MOTION AND FRAME B Y FRAME Your satellite receiver has features that allow you to slow down live TV This section describes how to use the DVR buttons to use slow motion and frame by frame advance or reverse while you watch TV Press PLAY to exit any of the features described below Press PAUSE and then press BACK to reverse the program in slow motion Press BACK once to reverse the program 1 4 the speed of normal play Press BACK BACK twice to reverse at normal speed Press PAUSE and then press FWD to forward the program in slow motion When you press FWD once the program advances at 1 15 the speed of normal rwo play Press FWD twice to forward at 1 4 as fast as normal play Press FWD three times to play the program at normal speed Of course you can t go forward into the part of a live program that hasn t been broadcast yet BACK Press PAUSE
63. 00 HBO E While watching a program Use the Up or Down Press SELECT press BROWSE ARROWS to browse current programs USING THEMES AND PREDICTIVE SEARCH Use the Themes and Search Feature to find exactly what you want to watch This section shows you how to use these features to find your favorite programs by type for example movies sports news or by keyword if you re looking for a particular title or name oe e 913 book Page 33 Tuesday January 15 2013 4 57 PM T Finding Programs to Watch Using Themes and Predictive Search Using Themes You can list programs by the theme of their contents for example just movies or just 3 sports Use Themes and Search to quickly find programs based on e Theme You can look for something to watch by the program s category or theme Movies Sports News Business etc which makes your search easier and your television viewing time more enjoyable e Sub theme You can use this selection to help you narrow the type of program or event even further The Sub Theme feature is different for each Theme category For example you can search Movies for Comedy or Sports for Football e Media Source Use this selection if you want your search results to be limited to a particular source such as the Program Guide listings or just the My Recordings list By default results are returned for all available source listings e Scheduled Use th
64. 38 Reviewing Your Orders 39 R Rain and Snow Fade 7 Ratings Restrictions 50 Back Panel 25 Front Panel 25 Updates 89 Recording Grouping and Sorting 64 Live Program 62 Maximum Recorded Events 69 Options 63 Playing Back a Recorded Program Receiver is Off 70 Single Mode 63 While Watching Different Programs 63 Recover Button 15 Remote Antenna 14 Remote Battery Low 13 Remote Control s 12 Antenna 13 14 AUX Mode 21 Batteries 13 Buttons DVD VCR Control 24 Buttons Receiver Control 22 Buttons TV Control 23 Controlling Other Components 17 DVD Mode 24 Learning Commands 19 Limited Mode 18 Low Battery Warning 13 Modes for Devices 17 Replacement 92 SAT Mode 22 Switching Between TV and AUX Device Volume Control 21 Troubleshooting 107 TV Mode 23 UHF Attenuator 14 Remote TV 95 Reset to Factory Defaults 89 Resetting Your Receiver 100 Reversing 61 Running System Wizard 100 5 Satellite TV Reception 7 Search 32 Search History 34 Seek amp Record feature 68 72 Single Mode Recording 63 SiriusXM Satellite Radio 31 76 78 Skip Back Button 61 Skip FWD Button 61 Skipped Timers 70 Skipping 61 Slow Motion and Frame By Frame 61 Solar Interference 8 Sorting Recorded Programs 64 Sound Dolby Surround 87 SRS TruVolume 76 87 Sub theme Search by 33 T Text 27 Themes 32 Timers and Recordings 68 70 Automatic Timers 72 Daily Schedule 69 71 Deleting a Timer 73 Maximum Recorded Events 69 Se
65. 6 00 You purchase or lease a digital video recording receiver and you do not subscribe to a with DVR programming package If you have a HD Duo SlingLoaded DVR receiver on your account a 10 00 fee will also apply Protection Plan 6 00 You participate in the Protection Plan DISH Pause 5 00 You are eligible for and participate in DISH Pause 14 00 You have more than one 1 receiver on your account Per additional Duo receiver cS 913 book Page 127 Tuesday January 15 2013 4 57 PM Appendix Type of Fee Service Access Fee International Service Access Fee TV2 Receiver Connection Fee DISH 500 Upgrade Fee Residential Customer Agreement Description of When Fee Applies You subscribe to Racetrack TV but do not 6 00 subscribe to applicable required minimum programming You do not subscribe to applicable required minimum programming You purchase or lease a dual tuner receiver and it is not connected to a phone line and or a broadband network 10 00 5 00 5 00 You receive Services in Alaska AK or Hawaii HI Transactional Fees Agent Assist Fee External Hard Drive Activation Fee Late Payment Fee Returned Payment Fee Shipping and Handling Fee Overnight Delivery Fee Box Return Fee Smart Card Replacement Fee Out of Warranty Receiver Replacement Fee Service Call Fee Programming Change Fee 5 0
66. 8 Be sure to connect your Hopper with Sling to an active telephone line or broadband Internet service before you order a Pay Per View event see the instructions on page 96 and page 97 For more information visit the mydish com ppv website On Demand Press the ON DEMAND button on your remote control and enjoy movies and other programming any time without perusing schedules or waiting around for programs to get started and without leaving your own home For more information visit the mydish com vod website DISH Online DISH Online lets you schedule your DVR recordings on the Hopper with Sling if it is connected to broadband Internet service For options and steps to connect your Hopper with Sling to the Internet refer to Connecting to Broadband Internet on page 97 For steps to order DISH Online programs refer to DishOnline com on page 39 For more ORE information visit the mydish com dishonline website ABOUT SATELLITE TV RECEPTION Satellite television service uses satellites in a stationary orbit over the Earth to deliver TV and audio programming This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth Once the satellite dish has been aimed at the satellite the dish does not have to move to follow it Rain and Snow Fade Satellite Heavy rain snow or dense cloud cover can reduce the satellite signal which may interrupt your programming service Your service will B
67. ATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED E CONTENT RESTRICTIONS IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF MEMBERS OF YOUR FAMILY AND HOUSEHOLD AND GUESTS AS YOU DEEM APPROPRIATE NONE OF DISH NETWORK ECHOSTAR OUR THIRD PARTY BILLING AGENTS OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO OR BASED UPON ANY WITHOUT LIMITATION ANY INACCURACIES ERRORS IN OR OMISSIONS FROM SUCH CONTENT i CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU OR ii ACCESSED USING THE SERVICES OR EQUIPMENT FURNISHED TO YOU oe ZI 913 book Page 125 Tuesday January 15 2013 4 57 Appendix Residential Customer Agreement F DAMAGES LIMITATION NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR E
68. AUSE etc Turning Limited Mode On and Off To turn off Limited Mode so that you can use all of the buttons on your DISH remote to e control your TV or disc player do the following O Press MENU highlight and select the Settings tile and then Remote Manager 2 Highlight and select the option for Limited Mode e Select Enabled to turn Limited Mode on This is the default setting e Select Disabled to turn Limited Mode off Now more of the remote control buttons function in TV and DVD modes 3 Highlight and select Save when you are finished Note Limited Mode is not used if an audio amplifier is programmed in AUX mode 2 oe WY S E e 913 book Page 19 Tuesday January 15 2013 4 57 PM T Satellite Receiver Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices in TV DVD and or AUX modes you may find not all of the commands used by the devices original remote controls function as you expect The learning function of your new DISH remote control can support these commands e The remote control can learn commands in two ways You can use the Remote Manager to program a specific mode and then learn commands that add new functions or overwrite existing functions of the remote control s buttons in this mode For this type of learning any remote cont
69. CH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT YOU MUST NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT 1 THE DISH NETWORK SERVICE A Services Defined Services shall mean all video audio data interactive and other programming services and all other services that are currently available from DISH Network whether subscription pay per view or otherwise and that we may provide to customers in the future B Minimum Programming Levels If your applicable Package Plan Agreement specifies required minimum programming you must subscribe to such programming Otherwise you must subscribe to one or more of the following programming packages Welcome Pack Latino Welcome DISH America or a higher version of such p e a qualifying International pae plus one of the following International Basic Package Chinese Basic ackage or a previously listed package We may change such minimum programming requirements at any time For select customers based on when activation of service occurred an International Service Access Fee as detailed in Exhibit 1 may apply If you subscribe to Racetrack TV but do not subscribe to applicable minimum programming a Service Access Fee as detailed in Exhibit 1 may apppl
70. GE UP PAGE DOWN to move page of program data at a time allowing you to view guide information about programs on other channels e Enter the number of hours you want to skip and then press the RIGHT LEFT ARROW to move forward back in the schedule You cannot move back to programs that ended e Press FWD BACK to move forward or back a day at a time allowing you to view guide information about future programs on the current channel 4 e Press SKIP FWD SKIP BACK to move forward or back three hours at a time allowing you to view guide information about future programs on the current channel While browsing Program Guide information you can move the highlight to a program and e Press the INFO button to see a pop up screen of more detailed program information e Press the RECORD button to set an event timer for a program in the future Note You must be able to receive satellite programming from either the 119 W or 72 7 orbital location for the Program Guide to display up to nine days of program information If your satellite TV system cannot access either of these two orbital locations then the Program Guide displays up to two days of program information Expanding and Collapsing Channel Ranges Certain types of programming are available on a range of channels in the Program Guide And sometimes the range of channels is collapsed into one row of the guide to make it easier to scroll through programming For example the range of Siri
71. Generally it is not appropriate for parents to bring their young children with them to R rated motion pictures NC 17 No One 17 and Under Admitted An NC 17 rated motion picture is one that in the view of the Rating Board most parents would consider patently too adult for their children 17 and under No children will be admitted NC 17 does not mean obscene or pornographic in the common or legal meaning of those words and should not be construed as a negative judgment in any sense The rating simply signals that the content is appropriate only for an adult audience An NC 17 rating can be based on violence sex aberrational behavior drug abuse or any other element that most parents would consider too strong and therefore off limits for viewing by their children NR AO Not Rated Programs created before MPAA rating system have NR AO rating Also if connection to the satellite is lost the NR AO rating appears TV Ratings TV Ratings contain information about the audience and a content label Audience Ratings of TV Ratings TV Y AIl Children This program is designed to be appropriate for all children Whether animated or live action the themes and elements in this program are specifically designed for a very young audience including children from ages 2 6 This program is not expected to frighten younger children oe cS 913 book Page 52 Tuesday January 15 2013 4 57 PM
72. IABILITY IF ANY EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the DISH Customer Service Center at 1 800 333 DISH 3474 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the System Info menu to find these numbers e e oe V ZI 913 book Page 119 Tuesday January 15 2013 4 57 PM Appendix 2 Customer Service Representative will assist you If the Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Authorization RA number 4 You will be given the appropriate address f
73. Learning Style select Add learned commands to existing code e If you have not found a code fora The device mode button that you selected device then under Learning Style remains lit while learning select Blank Slate This will erase all previous commands 6 Point the front of the original device remote to face the small square IR window on the front left hand side of the DISH remote control as shown on page 19 7 Selectthe Start Learning option Follow the on screen learning instructions After a button has learned a command suc cessfully repeat step 6 and step 7 until all commands you want have been learned 9 To end the learning sequence The learning sequence also ends if the remote e Runs out of memory for learned commands whereupon it saves the commands you have learned for equipment in this mode exits e Press one of the mode buttons on the DISH remote This saves all the commands for that mode and exits learning to return to normal learning and returns to normal remote control operation remote control operation Then the e To cancel learning do not press DISH remote cannot learn any any buttons on either remote additional commands control for at least 30 seconds The DISH remote control times out of learning and returns to its normal operation Note that no learned commands are saved if the DISH remote control times out before completion of learning e Batteries are too low
74. NNEL RECALL BLUETOOTH AUDIO STREAMING USB DIGITAL OVER THE AIR TUNER TN TIPS QUESTIONS oe e 913 book Page 76 Tuesday January 15 2013 4 57 PM NZ gt T Chapter 10 What s Hot WHAT S HoT Never miss the hottest TV shows and sports events The What s Hot feature of your Hopper with Sling HD DVR system displays the top programs available locally or nationally in your geographic area based on what other viewers are currently watching You can also choose to set a DVR timer to record these programs or events Press the MENU button on the remote control or front panel for your Hopper with Sling HD DVR and select the What s Hot tile from the Main Menu 2 Select one or more options from the menu bar to filter the results by programming theme region Local or National and show time type On Now On Next Today On Demand or Blockbuster 2 Home SIRIUSXM SATELLITE RADIO Your Hopper with Sling HD DVR system delivers the same lineup of music channels from oiriusXM Satellite Radio that you enjoy in your car to your whole home Press the GUIDE button on your remote control and go to and select channel 99 to see the range of music channels available on your DISH system or type 99 on your remote s NUMBER PAD followed by the number of your favorite SiriusXM Satellite Radio channel SiriusXM Satellite Radio channels are available with select DISH programming packages
75. NTERRUPTIONS AND DELAYS NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR THEIR AFFILIATES WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK S ACCESS TO ALL OR ANY PORTION OF SERVICES THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT SATELLITE S A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE SATELLITE OR UPLINK COREL HN OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE B ALTERATIONS TO EQUIPMENT NONE OF DISH NETWORK ECHOSTAR OR OUR THIRD PARTY BILLING AGENTS OR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT INCLUDING WITHOUT LIMITATION REMOVING OR DISABLING FEATURES SUCH AS THE ABILITY TO ACCESS THE INTERNET VIA A RECEIVER C LOSS OF RECORDED MATERIAL NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING INCLUDING WITHOUT LIMITATION ANY LOSS OR OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR D NO WARRANTIES EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE ST
76. Phone System Setup You must set up the Hopper with Sling for your phone system touch tone or rotary phone dialing and set a telephone number prefix if you need a prefix to dial an outside call Note A prefix is different than an area code which is required for all 10 digit dialing Select Phone Line settings Network Setup Phone Line Rotary Phone No Pretix Touch Phone Prefix Code Connection Mode Testing Press the MENU button select the Settings tile Network Setup and then Phone Line Select the Touch Phone or the Rotary Phone option under Phone Type Select either the No Prefix or the Prefix Code option under Outside Line Note Usually you need a telephone number prefix only for business phone installations For most residential installations all you need to do is set the telephone system type The default setting of No Prefix will allow correct dialing If this is the case select the Save option to save the above settings and stop here If you know that you need to set a prefix then instead of selecting the Save option skip to step 5 If you selected No Prefix then select Save If you selected Prefix Code the receiver highlights the box where you must enter the exact sequence used when dialing via an outside line Use the on screen number pad If you haven t done so already now select the option to Save CONNECTING TO BROADBAND INTERNET If you have broadband high speed Internet acc
77. Pressing the RECALL button on your remote allows you to select any one of the four most recent channels you viewed on this receiver e On immediate Choose this setting if you want the RECALL button to change immediately to the previous channel you viewed but also display all four most recent channels for you to choose from as it does when the On option is set To disable this feature select Format Guide and set the multi channel recall to off e Off If you turn off the receiver s multi channel recall feature the RECALL button goes immediately to the previous channel you viewed Older channels are not shown 4 When you are finished changing these settings highlight and select the Save option If you have made changes you do not want saved press the remote s CANCEL button oe N 4 e 913 book Page 78 Tuesday January 15 2013 4 57 PM Chapter 10 Bluetooth Audio Streaming BLUETOOTH AUDIO STREAMING The Hopper is the first set top box to offer Bluetooth Audio Streaming the feature that lets you listen to the audio of your program using your Bluetooth wireless headset or speakers Note Bluetooth audio devices such as wireless headphones or speakers are sold separately Now you can listen to sound without disturbing anyone or walk around the house and never miss a play during a game You can even listen to all the music from SiriusXMQ Satellite R
78. QUIPMENT TO oot OR ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO 8 LEGAL COMPLIANCE PIRACY AND INFRINGEMENT TRADEMARKS PUBLIC RIGHTS OF WAY A Piracy Receiving any portion of the Services without paying for them and or any direct or indirect act or attempted act to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various U S federal and state laws and of this Agreement The penalties for violating such laws can include imprisonment and civil damage awards of up to 110 000 per violation B Infringement Section 605 e 4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine o T to 500 000 and imprisonment for five years or both Any person who procures Equipment that has been so modified is an accessory to that offense and may be punished in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation The Equipment may incorporate copyright protection technology that is protected by U S patents and or other intellectual property rights Use of such copyright protection technology must be authorized by DISH Network or its suppliers or licensors and is intended for home and other limited pay per view uses only unless otherwise authorized by DISH Network or
79. RAME BY FRAME RECORDING A LIVE PROGRAM PLAYING A RECORDED PROGRAM RECORDING WHILE WATCHING DIFFERENT PROGRAMS OTHER RECORDING OPTIONS GROUPING AND SORTING RECORDINGS oe e 913 book Page 60 Tuesday January 15 2013 4 57 PM Chapter 8 What is a DVR WHAT IS A DVR The Hopper with Sling is a Whole Home HD Digital Video Recorder DVR that lets you watch TV the way that you want You can pause reverse or skip back through a program Then you can resume watching live TV Also you can record and play back programs with full digital audio and video quality without using a VCR For example if you get a phone call while you are watching a live or recorded program you can pause the program talk on the phone for an hour resume the program from where you left off or restart the program and not miss any of the action You can move through a program forward and backward in slow motion or frame by frame using your DVR auto recording features while watching live or recorded programs PAUSING A PROGRAM F 1 3 2 4 i E e Press PLAY VIEW to start playing LIVE TV Find a the program Press VIEW LIVE TV program to at the point yu to go back to Live TV watch paused programming On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user s guide for information on whether this
80. Reruns to record every time that program is shown on that channel e e Only New to record the current season s programs each time they occur on that channel This is the initial default for recurring DVR timers unless you change it e Once to record a program or event once good for movies sporting events etc e Weekly to record a program once a week at the same time on the same channel good for episodic programs shown on the same night each week e Daily to record a program once a day at the same time on the same channel good for daily news programs e Mon Fri to record a program once day Monday through Friday at the selected time on the same channel good for weekday only talk shows Seek amp Record to record programs on all channels by default or a specific channel based on your own specified criteria See page 72 for more details Timer Priorities Priorities are used by the receiver to know which program you would prefer to record if multiple timers are scheduled to start at the same time For example having seven programs scheduled to record at the same time cannot be done on a triple tuner receiver therefore the receiver will record only the three programs with the highest priority timers e timers have an associated numerical priority that you can change at any time e larger the number the lower the priority for example priority 1 is higher than prioriti
81. SLING MY ACCOUNT CUSTOMER SUPPORT oe 913 book Page 56 Tuesday January 15 2013 4 57 Using the Home Media Feature UsiNG THE HOME MEDIA FEATURE To use the Home Media feature on your Hopper with Sling HD DVR press the MENU button and select the Home Media tile from the MAIN MENU A list of compatible devices should be displayed The Home Media application connects your compatible digital media devices together These devices are designed to work together even though they come from different manufacturers and may include audio video systems Blu ray Disc players digital cameras game consoles network attached storage NAS devices personal computers and mobile devices running compatible software To be able to listen to audio view pictures and or watch videos you should Ensure your Hopper with Sling HD DVR is connected to your local area network LAN and has been assigned a valid IP address 2 compatible media server software running on a device that is connected to the same LAN as your Hopper with Sling HD DVR 3 Confirm access to the media server is not blocked by a firewall or security software e 4 Select the Device List item from the drop down menu on the Home Media screen and ORE refresh the list to see all your available compatible devices 5 Optionally you can select the Settings item from the drop down menu to change the defaults for playing slides
82. SRS TRUVOLUME FEATURE The SRS TruVolume feature of your Hopper with Sling HD DVR system eliminates volume fluctuations during commercials or when changing channels so you can enjoy a more natural listening experience This feature is available on the Audio Output settings screen as follows Press the MENU button and select the Settings tile from the Main Menu screen 2 Highlight and select the Audio tile and then select Audio Output From this screen you can enable if it is disabled in RF Mode or disable if it is enabled the Volume Leveling feature in RF Mode In Line Mode this feature is always Disabled e oe e 913 book Page 77 Tuesday January 15 2013 4 57 PM T Remote Controls Using Multi channel Recall USING MULTI CHANNEL RECALL Another helpful feature to find the program you want to watch is channel RECALL You can quickly go back to a channel you were previously watching on your TV Both your Hopper with Sling HD DVR and Joey Receiver s support the multi channel recall feature allowing easy access to the four most recent satellite channels you viewed on your TV To enable change or disable the multi channel recall feature do the following 1 Press the MENU button on your remote control and select the Settings tile 2 Select Guide Settings and then Format Guide 3 Under Multi Channel Recall select one of the following options e On This is the default setting
83. This option is useful for programs that might start a minute or two early like some major network shows End Late You can extend the stop time for the recording This option is useful for programs that might run overtime like sporting events or annual awards shows Priority By default new timers have a higher priority assigned to them than existing timers for purposes of resolving conflicts when multiple recordings overlap Note If you tune to a program after it has begun then you can record only the part of the program after you tuned to it To do this reverse as far as you can in the auto recording GROUPING AND SORTING RECORDINGS Pressthe DVR button or press MENU and then select DVR from the MAIN MENU 2 Choose a group or sort option to help you quickly find the program you want to watch To group programs into folders select Folders by Title or you may select another option from the drop down menu like Folders by Genre My Folders or No Folders By default recordings are sorted by date To sort them alphabetically by name A Z or into rating categories select the DVR Date drop down mnu and choose an option The My Recordings list re arranges itself to match your sorting or grouping selection s TIPS If you have a program paused press PLAY to watch the program Also press PLAY to switch from forward or reverse at any speed back to normal playback Press VIEW LIVE TV to catch up with the p
84. able outlet using a coaxial cable 2 Connect the Joey Receiver s in other room s to existing wall cable outlet s using coaxial cable s amp 3 Connect each room s Joey Receiver s output jack to an audio video input of the TV e fitis a high definition TV or monitor and an HDMI connection is available on the remote TV use a single HDMI cable from the output on the back of the Joey Receiver to provide both high quality audio and HD SD video See page 92 e If itis standard definition TV or an HDMI connection is not available any remote TV use composite yellow video and red white audio cables from the outputs on the back of the Joey Receiver See page 93 4 Turn on every remote TV and Joey Receiver connected to the in home cabling system If you have not already done so you should pair a remote control to each Joey Receiver 5 Follow the on screen prompts or included instructions for linking each Joey Receiver to your Hopper with Sling HD DVR The Hopper with Sling system is the host equipment for DISH Whole Home DVR services 6 Confirm that you see a picture from your Joey Receiver s on your remote TV s e f your picture looks good then you are finished with this procedure e lf your TVs do not display a picture or if the picture is not as clear as you would like it to be repeat the steps to confirm all the connections All coaxial connections should be hand tightened am
85. act your installer to re aim the satellite dish If you have not authorized the receiver call the DISH Customer Service Center at 1 800 333 DISH 3474 Turn the receiver off Doing this allows the receiver to download new software via the satellite signal The download may take several minutes do not disturb or unplug the receiver during this time When the download is done you will be able to use it to order Pay Per View programs If your setup includes a multi dish switch you must contact DISH Customer Service at 1 800 333 DISH 3474 for help and to run the Check Switch test as described on page 101 Make sure that you have selected the option for the right satellite on the Point Dish screen as described on page 101 Make sure that the cable s for the satellite you have selected is connected to the LNBF that receives signals from that satellite Re aim the satellite dish at the right satellite It is very important for the receiver to get the latest software to function properly The download may take several minutes Do not disturb or unplug the receiver during this time Wait a few minutes and then try again to enter the password Note The time out feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and gains unauthorized access to the receiver Connect the receiver to an active telephone line or broadband Internet service Make sure that the telephone l
86. adcast on the same channel or a channel adjacent to the one to which the TV is tuned The TV set may not be working properly oe What Is Happening Possible Reason What to Do From this screen you can choose to join one of the live TV programs being viewed on another TV play back a DVR recording of a PrimeTime Anytime or other program or view an On Demand program or event Verify the TV is set to the correct input or channel for your setup Make sure that the TV set is plugged into a working electrical outlet Make sure that the TV is turned on Make sure that the TV is connected properly to the receiver Make sure that the TV s text mode and Closed Captioning features are turned off Make sure that the TV brightness and contrast are adjusted correctly Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen as described on page 101 Consult your DISH installer to re aim the dish if necessary to obtain the maximum possible signal strength Note the local weather conditions Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal Remove any snow or other debris which may have collected on the satellite dish Make sure that the TV is connected properly
87. adio stations To use the Bluetooth Audio Streaming feature In order to use this feature have your audio device ready and follow these instructions Press the MENU button on the remote or front panel of the Hopper with Sling HD DVR Highlight and select the Settings tile Then highlight and select Bluetooth Once Bluetooth is selected it automatically starts to scan for available Bluetooth wireless devices Be sure your device is powered on and made discoverable if necessary and is within range of the Hopper with Sling HD DVR so that the scan can find your device The range for Bluetooth communications typically is about 30 feet although it can vary consid erably for some devices Consult the user materials provided for your device for details Once the scan is complete a list of devices that were found will appear A device can be Paired Connected The Hopper with Sling is currently playing audio to this Bluetooth device Select this device in the list to see options to disconnect from it and or unpair it from the Hopper with Sling if desired Paired Not Connected currently paired and enabled this Bluetooth device is able to stream audio when it is on Turn on the device to use it for streaming audio or select the device to unpair it from the Hopper with Sling if desired Unpaired Bluetooth device has been detected but is not paired to your Hopper with Sling Selecting this device initiates pairing you must
88. age up down in the Program Guide and event content Guide Display current and future satellite progran listings Browse See what is on other channels while watching TV Arrow Select Button Channel up down navigate through menus and select a desired option Cancel Return to previous menu or to watch a program View Satellite Programming Exit out of any menu o the guide and return tc viewing live TV RECORD Digital Video Record Tr DVR Buttons Pause live TV and pla o MM aus or record programminc J Number Buttons Enter a channel number or navigate through menus and the program guide Teas Btu 9 tuv pars System Wizard 6 ux gt Press amp Hold J Format Format the picture to the desired width to match the program you are viewing SWAP PIP POSITION On Demand PIP Picture In Picture Buttons Watch two separate programs at the e same time Hopper d sh only System Wizard Press and hold to go to the backup and restore screen oe e 913 book Page 23 Tuesday January 15 2013 4 57 PM T Pair Input owitch between TV inputs available only for certain makes and models of TVs TV Menu Access menu features available on some TVs Mute Turn TV volume on or off Select Button Select a program or menu e Recall Heturn to the last channel viewed PIP Picture In Pict
89. al minutes You may not have connected the receiver to an active telephone line or broadband Internet connection or the telephone line or Internet connection may be defective What to Do Wait a few minutes to see if the message goes away Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 101 If not contact your installer to re aim the satellite ish You must connect the receiver to an active telephone line or broadband Internet service at all times Call the DISH Customer Service Center at 1 800 333 DISH 3474 for help checking the credit limit and or to get authorization to make a purchase If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 101 If not cont
90. ancel a Pay Per View program Your setup includes more than one receiver You order a Pay Per View program but it does not appear on all of the receivers You may have been away from the receiver and someone else used it The receiver may not be connected to an active telephone line or broadband Internet connection You ordered a Pay Per View program and then decided not to watch it You ordered a Pay Per View program and want it to be available on all the receivers in your setup service representative Possible Reason What to Do Lock the purchase of Pay Per View programs Hemember that you are responsible for all Pay Per View purchases whether or not you authorize such purchases If you lock Pay Per View purchases then anyone who wants to order a Pay Per View program must enter the password Connect each receiver to a phone line or a broadband Internet connection for Pay Per View ordering using the remote control You cannot cancel an order for a Pay Per View program whether it was just ordered or ordered earlier If you want to watch a Pay Per View program on TVs connected on each receiver you must order the program for each receiver but you only pay for the program once 913 book Page 114 Tuesday January 15 2013 4 57 Reference Troubleshooting Tables Menus What Is Happening Possible Reason What to Do You may not have done anything The receiver has a time
91. annels at once with your local ABC CBS FOX AND NBC channels provided in HD which may not be available in all markets is one HD DVR that works independently on as many as four different TVs at the same time so everyone can be in different rooms watching their favorite TV programming Joey Receivers connect to other TVs in your home and link to the Hopper with Sling system creating a Whole Home DVR network It offers all of the features of the Hopper with Sling HD DVR with the exception of Picture In Picture and offers an identical user interface and remote control as the Hopper with Sling You can connect a Joey Receiver to How TO USE THIS USER GUIDE a high definition or standard definition TV This section explains how the user guide is divided and the conventions used throughout Guide Overview The information in this guide is separated into several chapters to make it easy for you to find exactly what you re looking for Chapter 1 Introduction gives you a brief overview of DISH and your new Hopper with Sling HD DVR Chapter 2 Receiver amp Remote Control explains the basic features of your system and how to use the remote controls front panel buttons and back panel connections Chapter 3 TV Basics describes how to change channels and look for programs Chapter 4 On Demand shows you how to order and watch Pay Per View events and On Demand programming offered by DISH Chapter 5 Favorites Lists exp
92. atch Use the following steps to select the desired HDTV format to display these programs on your TV Select HDTV settings Format TV e Consult your HDTV user s guide for the best HD format resolution that the TV supports e typically this is either 1080i 1080p or 720p Note If you choose to view an On Demand event in 1080p the receiver performs a brief video test to determine your HDTV s compatibility with that higher resolution 2 Press the MENU button select the Settings tile then select Format TV and then HDTV 3 Select the TV Type that matches the high definition resolution that your TV supports 4 Also from this screen you can select the Aspect Ratio option best suited to your TV e 16 9 is the typical setting for a wide screen HDTV display e 4x3 1 is the setting to use on a standard 4x3 TV which uses vertical compression When viewing a 16x9 program on sucha TV it automatically displays the picture in letterbox format with black bars across the top and bottom of the screen to preserve the correct horizontal and vertical proportions of the wide screen HD image e 4x3 2 is the setting to use on a standard 4x3 TV which does not use internal vertical compression When viewing a 16x9 program on such a TV black bars at the top and bottom will not be displayed and a wide screen HD image will appear tall and skinny 5 When you are finished highlight and select the Save option 6 If required set u
93. ayed on your screen by mistake If you already subscribe to the channel and you see these messages then first try resetting the receiver page 100 ZI 913 book Page 106 Tuesday January 15 2013 4 57 PM Reference Troubleshooting Tables Message Number 078 079 080 You may have selected the Reset Factory Defaults option Possible Reason You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the signal The receiver may not be connected to an active telephone line or broadband Internet connection The receiver may not have received authorization for programming yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may need to get new software before you can use it to order Pay Per View programs You may have tried to close an installation menu without having done the Check Switch test You may have aimed the satellite dish at one satellite but selected the option for another satellite on the Point Dish screen The receiver is downloading current software The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for sever
94. ce for the Services authorized tor each DISH Network receiver on your account C Smart Cards Receiver s are equipped with a conditional access card Smart Card inserted into a slot or otherwise installed in such receiver Not all receivers with a Smart Card slot require a Smart Card for proper authorization Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request Smart Cards are not transferable Your Smart Card will only work in the DISH Network receiver to which it was by Network If you report to our customer service center that your Smart Card has been lost damaged defective or stolen we will replace it unless there is evidence of unauthorized tampering or modification and a Smart Card Replacement Fee will apply In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight delivery in which case an Overnight Delivery Fee will apply D DVR DISH Network s digital video recorder DVR products allow you to record programming in digital format Total available recording time varies depending on your receiver and the nature of the programs being recorded DISH Network does not guarantee access to or recording of any particular programming or that any such programming will not be deleted from your DVR product Most programming is the copyrighted material of the third Pn that suppli
95. chnical and other customer support You may contact us 24 hours a day any day of the year Phone 800 333 DISH 3474 Email care dish com Mail DISH NETWORK CUSTOMER SERVICE CENTER P O BOX 9033 LITTLETON CO 80160 Website dish com For purposes of this Residential Customer Agreement the Agreement and any customer applicable to the package plan s under which you are receiving Services and or equipment from DISH Network each a Package Plan Agreement i you and your refer to you the DISH Network subscriber and ii DISH Network DISH we us or our refer to DISH Network L L C formerly known as EchoStar Satellite L L C or where applicable under the particular circumstances third party billing agents DISH Network is a registered trademark of DISH Network L L C THIS AGREEMENT TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT IF e YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE WILL NOTIFY YOU OF ANY CHANGES TO m REPLACEMENT OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SU
96. cs retailer 3 Press the MENU button on the remote control or front panel of the Hopper with Sling HD DVR highlight and select the Settings tile on the MAIN MENU then Diagnostics and then Over the Air Locals 4 Select Scan to begin searching for channels your OTA antenna picks up in your area These channels will be added automatically to the Program Guide of your DISH system and will be available for live TV viewing as well as DVR recording of over the air content WY Z as SN oe e 913 book Page 80 Tuesday January 15 2013 4 57 PM Chapter 10 Questions oe es e 913 book Page 81 Tuesday January 15 2013 4 57 PM T User Preferences Personalizing Your Hopper HD DVR What you ll find in this chapter 4 UsiNG MULTIMEDIA UsiNG CALLER ID CUSTOMIZING THE GUIDE AND CHANNEL LISTS CHANGING LANGUAGES UsiNG CLOSED CAPTIONING UsiNG AUDIO OUTPUT RESETTING TO FACTORY DEFAULTS RECEIVER UPDATES nm TIPS e oe e 913 book Page 82 Tuesday January 15 2013 4 57 PM T Chapter 11 Using Multimedia UsiNG MULTIMEDIA Photos You can view photos on the TV connected to your Hopper with Sling HD DVR using the Home Media feature Now you don t have to pass photos around or have a crowd of people hover around your digital camera See Using the Home Media Feat
97. d program but the timer operates for the next showing The receiver does not display the program name for a manual event timer You set an event timer The event timer misses the beginning or the end of a program You must order a Pay Per View event before you can create an event timer for it You already have set up the maximum number of event timers You may have set up a Reminder but what you should have set up is an Auto Tune ora DVR timer You may have set up a timer with an incorrect frequency You may have set up a duplicate timer The timer may not be current You may have several timers set up for the same time and the event timer you set is ata lower priority than others You may have selected New Episodes and the timer you set was for an episode that is not new The Seek amp Record timer may have included more matching programs than what you expected Stopping the event timer applies only to the current showing of the program The receiver may not be able to display a program name for a manual event timer The program may have started a little earlier than scheduled or it may have run over its scheduled ending time To create an event timer for the event first order it To create a new event timer delete one of the event timers you set up earlier Remember that a Reminder just reminds you that the program is about to start An Auto Tune timer reminds you and tunes the
98. d this problem and associated TV warranty coverage Vill oe es e 913 book Page 1 Tuesday January 15 2013 4 57 PM T Introduction Introduction and Welcome to DISH What you ll find in this chapter 4 WELCOME How TO USE THIS USER GUIDE ABOUT YOUR DISH ACCOUNT WATCHING TV Now ADDITIONAL SERVICES ABOUT SATELLITE TV RECEPTION WHY CONNECT TO A PHONE LINE OR BROADBAND INTERNET INTERNET MOVING ON SCREEN LOGO oe SZ e 913 book Page 2 Tuesday January 15 2013 4 57 PM Chapter 1 Welcome WELCOME Thanks for choosing DISH You are about to experience the excitement and convenience of our Direct Broadcast Satellite DBS service which delivers the very best picture and sound quality DISH consistently provides the latest products and satellite services with high performance ease of operation and a wide variety of entertainment options Your new Hopper with Sling is a Whole Home HD DVR that offers full digital video recording functionality including pausing live TV to every TV in your house that is a part of your Whole Home DVH system The Hopper with Sling HD DVR is the hub for all things entertainment It s a three tuner HD DVR that lets you record up to three HD channels at once at any time and play them back in any room in your home Plus using the PrimeTime Anytime feature you can record up to six HD ch
99. der to select a Pay Per View buy the program program from the Program Guide Event Shrek 2 All Day DD Date Time Friday 1 14 05 10 00 pm Chan 503 PPV nel Cost 3 99 1 Order g Cancel 4 Is this correct Select Yes or OK to confirm you want to buy the program 0 Note Once you confirm an order for Pay Per View program you cannot cancel the 1 order you will be billed for it If your receiver is not connected to a phone line or broadband Internet service and you wish to order a Pay Per View program or event you may do so online at the mydish com website by logging in to your account and then selecting Order Pay Per View DISH ON DEMAND DISH On Demand is the DISH Video On Demand service Enjoy movies TV shows and other exciting On Demand events Through DISH Cinema for example you have immediate access to the latest movies on DISH You can even use your remote s DVR buttons such as PAUSE PLAY FWD and BACK to control your viewing experience For more information visit the www mydish com vod website To Order a Movie or Program Press the DISH On Demand button to access the On Demand menu screen 2 Select the option for the type of on demand programming you wish to order Select DISH Cinema for example to Explore or Search movies see a list of New Releases or view movies that you have rented Select TV Shows to Explore
100. der your programming packages SYSTEM INFO Call 1 800 333 DISH Turn your TV on and request programming and press POWER Press SYSTEM INFO on the Done on the receiver receiver make sure you can see the System Information screen e Press POWER on the front panel to turn on the Hopper e 2 Press SYSTEM INFO on the front panel to display the System Information screen on the TV where your Hopper with Sling is located 3 Call 1 800 333 DISH 3474 and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services A representative will explain the available DISH packages Give the representative information from the System Information screen displayed on the TV where your Hopper with Sling is located 4 representative will send a signal via the satellite to activate your DISH services This process usually takes just a few minutes 5 If the System Information menu screen is still displayed on your TV screen select Done Where to Find Information on Your Account If you want to know about charges to your DISH account or if you would like to make changes to your programming packages be sure to have your account information handy and choose one of the following e Go to our website at www mydish com myaccount e Press MENU on your remote control and then select Customer Support e Call the DISH Customer Service Center at 1 800 333 DISH 3474
101. detailed in Exhibit 1 is not interest a credit service charge or a finance charge Certain fees and charges may apply in certain circumstances to your payment for the Services including without limitation those expressly set forth in Exhibit 1 attached hereto and incorporated herein by reference C AutoPay and Paperless Billing If you accept a promotion that requires you to sign up for and maintain and or Paperless Billing and later discontinue AutoPay and or Paperless Billing then you longer be eligible for that promotion and you may lose the promotional price D Alterations to Payment Terms If you paid for a monthly subscription other than a Pre Pay Promotion and your account is past due on more than one occasion we may require that you pay for all Services and Equipment before you receive them and you will be deemed to be receiving your Service under a Pre Pay Promotion at which point all terms and conditions of such Pre Pay Promotion will apply to you If you paid for a multi month subscription to any Services and your account is past due for any amount we may convert your multi month subscription to a monthly subscription and we will first apply the amount you paid for your multi month subscription to any past due amounts and then to any obligations you incur in the future E Restarting your Services If you do not pay your bill in full by its due date or you at any time otherwise fail neglect or refuse to make t
102. do not use the drive for any other purposes such as the backup and storage of computer files oe e 913 book Page 83 Tuesday January 15 2013 4 57 PM N Receiver Customization Using Caller ID To use the external hard disk drive feature 1 Purchase a USB 2 0 hard disk drive from a consumer electronics retailer 2 Connect the drive to one of the receiver s three USB ports making sure to follow any connection instructions that came with the hard disk drive Note Currently the receiver supports having one USB device connected at a time If you have a second USB device such as a flash drive or other portable device connected to the receiver you should disconnect it before connecting the external hard disk drive 3 If the hard disk drive is compatible you ll see a pop up message screen confirming the device s connection and asking if you want to manage its contents Select Yes 4 Follow the on screen prompts 5 Once the external device is recognized you ll see a pop up message asking if you want to format the drive formatting is necessary to store your recorded programs on the external hard disk drive Note that selecting Yes will cause everything stored on the external hard disk drive to be erased the drive to be formatted for use with your receiver and then the receiver to reboot You can use the Manage Device option to view and manage programs stored on the external hard drive
103. download and install our free e DISH Anywhere mobile app to use on your smartphone or tablet e 3 Enjoy watching your live TV and recordings from your DVR wherever you go Apps for Mobile Use Several apps are available for use on your mobile devices to enhance your viewing experience In addition to the free DISH Anywhere app described above others include Hopper Transfers This free app for the iPad allows you to sideload transfer select recorded content quickly and easily from your Hopper with Sling HD DVR to an iPad using your Home Network After this quick transfer is complete no internet connection or mobile data usage is required for playback and unlimited number of times on your iPad anywhere you go and the these transferred recordings will never expire You can ensure that mobile optimized versions of recordings are set up automatically when you schedule DVR timers on your DISH system A few minutes after the recording ends you re ready to go DISH Explorer This free touchscreen optimized app complements your programming with additional content and interactivity You can easily discover what s worth watching in real time and tune in on your Hopper with Sling HD DVR You can interact with a show through its live Twitter feed or get enhanced sports stats and excitement ratings from Thuuz M You can engage and share with friends on Facebook view social analytics to see what others are talking about and know what s
104. dures Getting Up Using the Remote Manager on page 17 e Limited Mode on page 18 e Setting Up by Learning from Another Remote on page 19 e Switching Between TV and Tuner Amplifier Volume Adjustment on page 21 Remote Control Modes Use the remote s mode buttons SAT Hopper with Sling HD DVR or Joey Receiver TV for a TV DVD for a a disc player or VCR and AUX auxiliary for a second TV DVD BD player or VCR tuner preamp or audio amplifier to set the remote control to the right mode for each device To change the mode firmly press the button for the device you want the remote to control The mode button lights for about two seconds to show you have set the remote to that mode Setting Up Using the Remote Manager To set up your remote to control your devices use the Remote Manager as follows Press MENU highlight and select the Settings tile and then Remote Manager gt 5 32 PM ie Program your remote to operate your TV and other devices Settings Remote Manager Welcome to the Remote Manager Save Remote Name TV Code Select the appropriate option to manage your remote 2049 Dynex 0000 Not Programmed 0000 Not Programmed Limited Mode Volume IR 2 Highlight and select the option for the device mode you want to program e Select TV Code and follow the on screen instructions to program the remote in TV Mode to control
105. e PrimeTime Anytime feature require as much as six times more storage space than programs recorded in standard definition PLAYING A RECORDED PROGRAM To play a program or event recorded on your Hopper with Sling HD DVR do the following Press the DVR button on your remote control to display the My Recordings screen 2 Highlight a tile for a program or a folder of programs if applicable If you want to watch the program or the latest recording in a folder of programs then press the PLAY button If you want to see more options press the SELECT button to display a pop up menu 3 Fora single program or event choose from the following options e Start Over Watch this recording from the beginning If you have previously played a part of the show you can also select Resume to watch the rest of the program e Edit You can move the recording to a folder or protect it from automatic erasure Delete Delete this recording from the DVR This does not delete the associated timer e More Info Display the full Information screen about this program or event For a program folder choose from the following options Start Over Watch the latest recording from the beginning If you have previously played a part of it you can also select Resume to watch the rest of the program e Edit You can move the recording to a folder or protect it from automatic erasure Delete Delete this recording from the DVR This does not delete th
106. e We may also limit or restrict the websites and information that you may access on the Internet using your receiver at any time without notice H Private Home Viewing Only DISH Network provides Services to you solely for viewing use and enjoyment in your private home You agree that no Services provided to you will be viewed in areas open to the public commercial establishments or other residential locations Services may not be rebroadcast or performed and admission may not be charged for listening to or viewing any Services If your Services are viewed in an area open to the public a commerical establishment or another residential location we may disconnect your Services and in addition to all other applicable fees you must pay us the difference between the price actually paid for Services and us H applicable rate for such Services regardless of whether we have the right to distribute such Services in such other location Changes in Services Offered We may add delete rearrange and or change any and all programming programming packages and other Services that we offer as well as the prices and fees related to such programming programming packages and Services at any time including without limitation during any term commitment period to which you have agreed If a change affects you we will notify you of such change and its effective date In the event that we delete rearrange or change any programming programming packages or other
107. e and upon cancellation or disconnection of your Services remove or require the return of such Equipment No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your real Siu We na make such filings and recordings that we may consider necessary to evidence our ownership rights in such Equipment and you agree to execute any and all documents that we may consider necessary for us to make such filings Our ownership of such Equipment may be displayed by notice contained on it You have no right at any time to pledge sell mortgage otherwise encumber give away remove relocate alter or tamper with such Equipment or to tamper with or alter any notice of our ownership on such Equipment Any reinstallation return or change in the location of such E must be performed by DISH Network at our then current service rates You shall not attach any electrical or other devices to or in any way alter any such Equipment without our prior written consent You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners renters or other insurance policy B Return of Leased Equipment It is your responsibility to return all leased Equipment within thirty 30 days following cancellation or disconnection of your Services You must call 800 333 DISH 3474 to receive a return authorization number and instructions regarding acceptable methods for returning
108. e any software downloads and display a live video image again Receiver Tests The Customer Service Representative may ask you to access the Diagnostics screen Hemember to have an active phone line or broadband Internet connected to your receiver Press the MENU button select the Settings then Network Setup and then Tests The Network Setup Tests screen contains various tests that a DISH Customer Service Representative may ask you to initiate for your receiver e Test Connection Tests for a valid telephone connection to the Hopper with Sling e Call Out If No Dial Out Pending is displayed then the Hopper with Sling HD DVR does not need to have its smart card records updated e View Counters Shows you list of diagnostic counters Use the remote s PAGE UP and PAGE DOWN buttons to scroll through the list of counters displayed if applicable e Send Status Sends data about your system to DISH for analysis This should be performed only if and when directed by a DISH Customer Service Representative HDMI Select an available HDMI connection analysis from the list and test data will be displayed on the right Tests should be performed as directed by DISH instructions 2 Select Close 4 EP e d oe 913 book Page 101 Tuesday January 15 2013 4 57 Chapter 12 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are often
109. e associated timer e More Info Display the full Information screen about this program or event am oe NZ gt e 913 book Page 63 Tuesday January 15 2013 4 57 PM T Digital Video Recording Recording While Watching Different Programs RECORDING WHILE WATCHING DIFFERENT PROGRAMS This section describes the basic ways to record a program while watching a different program at the same time Recording a Different Program You can set up your Hopper with Sling HD DVR to record one or two programs or events while you are watching another program live or playing back an existing recording 1 Make sure your Hopper with Sling HD DVR is powered as indicated by the light on the front panel Press GUIDE to access the Program Guide Find a program on now you want to record Highlight the program and press the SELECT button to tune the receiver to that program Press the RECORD button on your remote control A vc N Your DVR begins recording now with your default DVR recording settings or you can press the RECORD button again for more Options to customize your recording settings O 6 Ifyou selected Options see Other Recording Options page 63 for more on your 4 choices 7 Choose another program to record as described in Step 2 8 Press the RECORD button on your remote control and your DVR begins recording with your default settings You are now recording two program
110. ected Dolby Digital Only but there is only PCM audio in the program you will hear nothing This also applies to the analog only left right stereo audio outputs e Line Mode When you use this setting in comparison to RF Mode the dynamic range is wider which makes the music and loud noises louder but voices quieter e RF Mode When you use this setting in comparison with Line Mode the dynamic range is narrower which makes music and loud noises quieter but voices louder Volume leveling using SRS TruVolume can be enabled in this mode and helps eliminate fluctuations in volume during commercials or across different channels oe NZ gt T e 913 book Page 89 Tuesday January 15 2013 4 57 PM Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to receiver settings except for remote control addresses and locks Resetting the receiver to factory default settings also discards all Favorite Lists except for the All Chan All Sub and All HD lists You cannot reset the receiver to default settings to discard or reset a password you have forgotten No one but a DISH Customer Service Representative can reset the receiver to bypass a password protected parental control setting or lock restriction Press the MENU button select System Setup and then Factory Defaults The receiver displays a Warning
111. ection Provides multimedia an external telephone line dish to a high definition digital audio devices hard drive and video suchasan feature TV video input toan HDTV external coming soon hard drive Note Your receiver may look slightly different than the unit shown above oe e 913 book Page 26 Tuesday January 15 2013 4 57 PM Chapter 2 Using the On screen Menus USING THE ON SCREEN MENUS The menus make using the receiver and selecting programs quick and easy Use the menus to control the receiver and to use its features such as setting parental controls and locks choosing a program you want to watch or creating lists of your favorite channels Open and Close Menus You can open the menus in either of two ways e Press the MENU button on the receiver front panel or remote control to open the Main Menu then access any of the other menus from the Main Menu e Use the following buttons on the remote control Press GUIDE to open the Program Guide Press THEMES LEFT ARROW when watching a program to open the Themes and Search menu Press BROWSE RIGHT ARROW to display the Browse Banner To close a menu screen and return to watching a program press VIEW LIVE TV Highlighting Menu Options Use the remote control ARROWS to move the on screen highlight to the menu option When you move the on screen highlight to an option the name changes color Selecting Menu Options Y
112. ed and your Services will be provided A post office box does not meet this requirement You must give us immediate notice of any change of name mailing address telephone number or physical address where your Equipment is located You may do this by notifying our customer service center by telephone or in writing at the phone number mailing address or e mail address set forth at the top of this Agreement C Online Account Information If you have an online account with us you are responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account username and or password You must i keep account username and password confidential and not share them with anyone else and ii immediately notify us of any unauthorized use of your password and or account username or other breach of security D Third Party Billing Agents We may enter into relationships with third parties to provide billing and other services on our behalf in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances Additional terms and conditions imposed by our third party billing agents may apply For example and without limitation i late fees imposed by our third party billing agents may be administered according to our third party aral E alis billing procedures and applicable state tariffs and regulations ii our third pay billing
113. ed owners Bluetooth and the Bluetooth logo are registered trademarks of the Bluetooth SIG Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories HDMI the HDMI logo and High Definition Multimedia Interface IT are trademarks or registered trademarks of Licensing LLC This equipment may incorporate copyright protection technology that is protected by U S patents patent applications and or other intellectual property rights Use of such copyright protection technology is intended for home and other limited pay per view uses only unless otherwise authorized Reverse engineering or disassembly is prohibited oe SZ Zs 913 book Page i Tuesday January 15 2013 4 57 PM T Important Safety Instructions vii TER OGUGCUOUN 1 m2 lijzkee 2 How TO USE THIS USER GUIDE 2 ABOUT YOUR DISH ACCOUNT 4 WATCHING TY NOT ind RR DER 5 ADDITIONAL SERVICES iiis vira s vEEFEVERiH AR Er Pa REV VE 7 ABOUT SATELLITE TV RECEPTION 7 WHY CONNECT TO A PHONE LiNE OR BROADBAND INTERNET 8 MOVING ON SCREEN LOGO eene 8 Receiver amp Remote Control 11 HOPPER WITH SLING HD DVR OVERVIEW
114. ed the phone line to Caller ID is not working connected to the phone jack on the back ol ihe receiver the phone jack on the back of the receiver Press the MENU button on your remote From You do not have the Caller ID the Main Menu select Settings then Network option enabled Setup and then Caller ID Select the Enable option and then Save Telephone for Voice Data FAX What Is Happening Possible Reason What to Do The receiver may have tried to send Pay Per View purchase While you are making a information to DISH using your You do not have to do anything You can always use telephone call you hear phone line When the receiver your telephone line because the receiver clicks found that the telephone was automatically hangs up if it finds the line is busy busy it automatically disconnected The receiver was sending Pay Per View purchase information to DISH using your phone line Hang up and then pick up the telephone again to get When the receiver found that the a dial tone telephone was busy it automatically disconnected You pick up the telephone to make a call but you do not hear a dial tone oe e 913 book Page 113 Tuesday January 15 2013 4 57 PM 3m WD Reference Troubleshooting Tables Possible Reason What to Do The receiver was sending Pay Per View purchase information to DISH using your phone line When the receiver found that the t
115. eference your Package Plan Agreement for details regarding any Early Termination Fee that may apply 3 CANCELLATION OF SERVICE A Continuation of Services Your subscription to Services will automatically renew until you cancel your Services or we otherwise disconnect your Services in each case as provided herein or in any applicable Package Plan Agreement B Cancellation Policies You may cancel your Services for any reason at any time by notifying us at the phone number e mail address or mailing address set forth at the top of this Agreement Please be aware that certain Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period certain early termination or e cancellation fees may apply ORE C Disconnection of Services In addition to all other rights that DISH Network have to disconnect your Services DISH Network may disconnect your Services if i you fail to pay any bill in full when it is due ii we receive confirmation that you have received Services or any part of the Services without paying for them iii you otherwise violate the terms and conditions of this Agreement or any applicable Package Plan Agreement iv you transfer encumber or relocate any leased Equipment unless you relocate such Equipment as part of a residential move into an area within which you can permissibly contin
116. eir connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry especially for outdoor cables If this does not work contact DISH Customer Service at 1 800 333 DISH 3474 for help and when directed to perform the Check Switch test described on page 101 If you have authorized the receiver added it to your account wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar on the Point Dish screen is green and displays the word Locked as described on page 101 If not contact your installer to re aim the satellite dish If you have not authorized the receiver call DISH Customer Service Center at 1 800 333 DISH 3474 You must connect each installed receiver to an active telephone line or to a home network with broadband Internet access Program and event providers specify which programs are blacked out for specific areas and not DISH Before you can tune to a program on a channel it must be part of your DISH package Call DISH Customer Service Center at 1 800 333 DISH 3474 to add to your subscription or if you believe this message was displ
117. ek amp Record Timer 72 Special Considerations When Using Timers 71 Timer Frequency 68 Timer Options 69 Timer Priorities 68 Timer Types 68 Timers List 69 71 Troubleshooting 110 Why Timers are Skipped 70 Troubleshooting 100 104 Audio Sound Volume 112 Browse Banner 108 Caller ID 112 Changing Languages 112 Favorites Lists 110 Hearing a Program 112 Locks 113 Menus 114 Message Numbers 105 Nearby TV 93 Pay Per View 113 Phone Line 112 Point Dish and Check Switch 101 Program Guide 108 Receiver Tests 100 Remote Control 107 Resetting Your Receiver 100 Running System Wizard 100 Timers and Recordings 110 Video Picture Images 109 Watching a Program 109 TruVolume feature 76 87 Tuner Amplifier Controlling Audio Equipment 21 Using for Volume Adjustment 21 TV Everywhere 99 TV Viewing Status Using 62 TV Viewing Status screen 35 oe U UHF Attenuator Installation 14 Unlocking Pay Per View Channels 53 Unlocking the Front Panel 54 Updates 89 Using Apps 57 Using History 33 Using Menus 26 Using Multimedia 82 Using Number Pad 27 Using Picture In Picture 34 Using Search 34 Using Text Fields 27 Using Themes 33 Using Themes and Search 32 Using Up Down Arrows 30 V Video Troubleshooting 109 Video on Demand 7 38 Ordering 38 Reviewing Orders 39 Virtual Keyboard 27 Volume Control 21 W Watch TV 5 What s Hot 76 Y YPbPr Connections 93 Z 913 book Page 1 Tuesday January 15 2013
118. elephone was busy it automatically disconnected The fax or modem found that there was no dial tone and cancelled the transmission What Is Happening Your computer or FAX machine tries to send a FAX or modem transmission but fails Re send the FAX or modem transmission The receiver may have tried to send Pay Per View purchase information to DISH using your phone line during the fax or modem call When the receiver found that the telephone was busy it automatically disconnected This generated clicks that caused an error in the FAX or modem transmission Your computer or FAX machine was receiving a FAX or modem transmission but an error occurred Have the sender resend the FAX or modem transmission Locks What Is Happening Possible Reason What to Do You set a lock for example a lock on programs by ratings but the lock Hs ed not have locked the Mor uro ipis 2 receiver to apply any lock ORE does not take effect the Customer Service Center at 1 800 333 DISH 3474 You must be able to verify your account information with the customer You forgot the password so that you are unable to unlock the receiver You may not have written down the password Buying a Pay Per View Program What Is Happening Someone orders a Pay Per View program without your permission You find that you are not able to order a Pay Per View program You find that you are not able to c
119. enter the device s four digit Bluetooth passcode if or when prompted When device pairing is complete the device status then will be Paired Not Connected see above To turn off the Bluetooth feature To completely turn off the Bluetooth Audio Streaming feature of your Hopper with Sling HD DVR do the following Press the MENU button on your remote control or the Hopper with Sling front panel Highlight and select the Settings tile on the MAIN MENU and then Bluetooth On the screen under the Bluetooth area highlight and select the off option aD oe e 913 book Page 79 Tuesday January 15 2013 4 57 PM e N Remote Controls USB Digital Over The Air Tuner USB DIGITAL OVER THE AIR TUNER Visit the mydish com website and log in to your DISH account to purchase the optional USB Digital OTA Over The Air Tuner After connecting the tuner to one of the USB 2 0 ports on your Hopper with Sling HD DVR you can watch and record free local channels Do the following Connect the USB plug of your Digital OTA Tuner into one of the USB 2 0 ports on your Hopper with Sling HD DVR Note that the Hopper with Sling HD DVR currently supports one external USB connected device at a time The OTA tuner does not work connected to the USB port on a Joey Receiver 2 Connect the coaxial port connection of your Digital OTA Tuner to your optional over the air antenna purchased separately from a consumer electroni
120. er a Pay Per View program or event at the time that you create an event timer for it e For Blacked Out Programs lf you set a timer for a program or event that is blacked out in your area then when the timer occurs the receiver may only display an error Note that the original provider of a program or event decides the black out restrictions not DISH USING THE TIMERS LIST To use the Timers screen to help manage your event timers do the following Pressthe DVR button on your remote control four times to display the Timers List 2 Scrollthe list of timers As you do so detailed information about the highlighted timer appears on the right From the drop down menu bar you choose to sort the list by Priority or select multiple Timers to edit at once for example to change Priority or Delete them Highlight and select one listed Timer if you want to see its Daily Schedule or to Delete it UsiNG THE DAiLY SCHEDULE To use the Daily Schedule screen to help manage your event timers do the following Press the DVR button on your remote control three times to display the Daily Schedule 2 Scroll the list of timers for today and the next few days As you do so detailed information about the highlighted timer appears on the right You Show or Hide events to be skipped Highlight and select a future program if you want to Skip or Restore an event You can also choose to Protect the recording or edit the Start Early or End Late time
121. es 2 3 and 4 e You can override a specific timer s priority with a one time skip or by restoring it Press the remote control DVR button three times and select a timer in the Daily Schedule Then you ll have an option to Skip or Restore if it s skipped that timer See page 71 0 oe V ZI 913 book Page 69 Tuesday January 15 2013 4 57 4 Timers and Recordings Timer Options The Timer Options screen lets you set the following not used on all options screens e Protect Event to prevent your programs from being erased when the DVR fills up e Set Frequency to record only new episodes of a program By default all episodes of a Seek amp Record event will be recorded e Set Channel to select a specific channel When setting manual timers you select a channel from a scrolling list of all channels in your guide e Start Early to begin a timed recording a few minutes earlier than its scheduled start e End Late to continue recording a while after the program s scheduled ending time e Save as Defaults to use the Start Early End Late Maximum Events to Keep and Priority highest lowest settings for this event as the new defaults for future timers e Maximum Events to Keep to automatically delete the oldest unprotected event recordings after a specified number of them are accumulated for this particular timer Note
122. es it is protected by copyright and other applicable laws and may not be reproduced published roadcast rewritten or redistributed without the written En on of the third party that supplied it except as e permitted by the fair use provisions of the U S copyrig t laws 4 Telephone Broadband Connection To optimize the operation of your Equipment you must continuously connect 2 each DISH Network receiver on your account to the same land based telephone line and or a broadband home network Failure to connect each receiver to the same land based telephone line and or a broadband home network may result in interruption or disconnection of Services We may charge you a TV2 Receiver Connection Fee for each dual tuner receiver that is not connected to the same land based telephone line and or a broadband network as detailed in Exhibit 1 F Receiver Alterations DISH Network may through periodic downloads alter the software features and or functionality in your DISH Network receivers provide data and content to DVR products store and remove data and content on the hard drives of DVR products and send electronic counter measures to your DISH Network receivers DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services but shall have no liability to you for any interruptions in Services arising out of or related to such downloads DISH Network may from time
123. ess at home connect your Whole Home DVR system to your home network You can use this connection to order all PPV VOD programming using your remote control if you are not able to connect a phone line It also provides access to additional content not usually available through your DISH package Refer to the www mydish com getconnected website to view more detailed information and instructions for completing this type of connection oe e 913 book Page 98 Tuesday January 15 2013 4 57 PM N Connections and Setup Connecting to Broadband Internet Options for Your Home Network Connection There are several methods available for connecting your Hopper with Sling HD DVR system to you home network with broadband Internet access Normally an authorized DISH technician or retail installer will connect your system to your high speed Internet service Some of the connectivity options include e Wi Fi is built in to your Hopper with Sling HD DVR system so it is able to connect wirelessly without other external equipment a Press the MENU button highlight and select the Settings tile from the Main Menu then Network Setup and then Broadband Current network status is displayed here b establish a wireless connection to your network using internal Wi Fi choose Wireless from the drop down menu of options If you are setting up internal Wi Fi for this Hopper with Sling HD DVR for the first time
124. ess to over 100 000 titles delivered to your door Plus in store exchanges e Thousands of movies to stream on your TV computer and iPad Streaming to TV requires HD programming and a broadband Internet connection to Hopper HD DVH e More than 20 additional entertainment channels including STARZ Cinema EPIX 1 Sony Movie Channel Palladia and many more Visit the mydish com blockbuster website to learn more or subscribe In order to enjoy full access to Blockbuster Home your Hopper with Sling HD DVR must be connected to high speed Internet For steps to connect your Hopper with Sling HD DVH to broadband Internet service refer to Connecting to Broadband Internet on page 97 For step by step instructions also visit the mydish com getconnected website DISHONLINE COM DISH Online com lets you set DVR recordings and view authorized programming over the Internet as long as you re connected to a broadband high speed Internet service For steps to connect your Hopper with Sling HD DVH to the Internet refer to Connecting to Broadband Internet on page 97 For more information visit the dishonline com website 4 E 0 oe V ZI 913 book Page 40 Tuesday January 15 2013 4 57 Chapter 4 Ordering Considerations Use Considerations e Your receiver must be connected to a network with broadband Internet access to view the DISH Online content Contact your Internet ser
125. feature first you must enable the PrimeTime Anytime feature on the Hopper with Sling HD DVR and then do the following The day after PrimeTime Anytime recordings occur access the content in the Prime Time Anytime folder on your Hopper with Sling HD DVR 2 Find content with the red roo logo in the upper right corner of the recorded item s tile Each time you begin to watch applicable content a pop up screen will be displayed asking if you want to enable the AutoHop feature Highlight and select the option that you want e oe V 913 book Page 68 Tuesday January 15 2013 4 57 Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite TV system the programs you want to watch in the future For most Digital Video Recorder DVR timers you select a specific program on a specific channel and tell the system how often you want to record that program DVR recordings are listed in the My Recordings screen which you can find quickly by pressing the DVR button on your DISH remote control Timer Types There are two types of event timers e DVR to record an event onto your system s hard disk drive for later viewing e Auto Tune to automatically change the channel for live viewing of the event Timer Frequency Deciding how often you want to watch a program will help you make the best choice e New and
126. fied by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power Tighten all of the coaxial cable connections only by hand If you use a wrench you may overtighten the connections and damage your equipment The receiver is still connected to the AC power whenever it is plugged into a live power outlet even if it is turned off in standby mode using a remote control or front panel POWER button vii am oe QS 913 book Page viii Tuesday January 15 2013 4 57 Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such AN as vases shall be placed on the apparatus Also no sources of flame such as lit candles shall be placed on the apparatus Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to Article 820 40 of the National Electrical Code NEC that provides guidelines for proper grounding and in particula
127. functions on the TV that is connected to your Hopper with Sling HD DVR The TV s connected to your linked Joey Receiver s do not support the PIP feature e Can I watch and use the DVR functions on the same program on all of the TVs in my house Put down the remote control for the Hopper with Sling HD DVR go to another room with a linked Joey Receiver connected to a TV and the remote control for that Joey Receiver will operate the same DVR features and functions e Why does my receiver change channels or display menus at random A close neighbor may have a DISH remote control set on the same address If there is significant radio frequency interference with remote control signals then you may have to install a UHF attenuator as described on page 14 My remote doesn t control my receiver or other components What should I do sure the remote control is in the correct device mode page 17 Check that the batteries are working and installed correctly page 13 e Verify page 13 or adjust page 14 the remote control antenna connection 0 oe es e 913 book Page 29 Tuesday January 15 2013 4 57 PM T TV Basics Let s Watch TV What you ll find in this chapter 4 CHANGING CHANNELS UsiNG THE PROGRAM GUIDE UsiNG THE BROWSE BANNER UsiNG THEMES AND PREDICTIVE SEARCH USING PICTURE IN PICTURE HOPPER WITH SLING ONLY STARTING IN ONE ROOM AND
128. he menus you are trying to operate Program Guide or the Browse Banner Possible Reason What to Do What Is Happening In the Program Guide some channels have a red background You try to display future programs in the Program Guide or Browse Banner but you cannot You try to display programs that have ended in the Program Guide or Browse Banner but find you cannot Hed means that you have not subscribed to that channel You must subscribe to a channel before you can tune the receiver to it The Program Guide and Browse Banner can display the scheduled programming for up to nine days The Program Guide and Browse Banner can display only programs that have not yet ended These features cannot display a time earlier than the present oe Make sure the remote control antenna is connected to the REMOTE ANTENNA port on the receiver s back panel Make sure the remote control antenna is not touching any other equipment or any back panel connections on your receiver Provide space above the receiver so the antenna can be installed straight up Place the receiver higher than the other equipment in your entertainment center Move the antenna away from the back of the entertainment center wiring and other electronics using a short piece of coaxial cable 3 to 5 feet Connect an F connector attenuator between the back panel REMOTE ANTENNA port on the Hopper with Sling HD DVR and the remote control
129. her Services such as pay per view ordered by you or who uses your Equipment whether with or without your permission until you cancel your Services Multi month subscription customers and Pre Pay Promotion customers will be billed based on your pre pay period multi month subscriptions or monthly Pre Pay Promotion customers and must make all payments in advance of the due date on your bill in order to continue receiving your Services you must also pre pay for all other Services such as pay per view ordered by you or anyone who uses your Equipment whether with or without your permission B Billing Policies Your bills will show the total amount due the payment due date payments credits purchases and other charges to your account You may submit your payment by mail on our website through our AutoPay Bem by calling a DISH Network customer service representative or by any other means that we designate artial payments will be applied first to the oldest outstanding bill You must make your pon regardless of whether you receive a bill We do not assume the risk of undelivered mail If you send checks or money orders marked with a designation such as payment in full we can accept them without waiving any of our rights including without limitation our rights to collect any other amounts owed by you notwithstanding your characterization of such payment DISH Network does not extend credit to our customers and the Late Payment Fee as
130. highlight and select the Wireless Setup option and then follow the on screen instructions e Using an Ethernet cable plugged in to one of the two LAN ports on the back panel of your Hopper with Sling HD DVR a Press the MENU button highlight and select the Settings tile from the Main Menu then Network Setup and then Broadband Current network status is displayed here To establish a wired connection to your network choose Ethernet Top or Ethernet Bottom from the drop down menu of options depending on which back panel network port you plugged your Ethernet cable into e optional Power Line Broadband Connector Kit sometimes called HomePlug to Ethernet Bridges is available that allows multiple DISH receivers to connect to your broadband Internet service through device power cords and the electrical wiring already in your home Visit the mydish com orderfromstore website to check on ordering this kit Check if Your Hopper with Sling HD DVR is Connected To check your connection to broadband Internet service do the following Press the MENU button highlight and select the Settings tile from the Main Menu then Network Setup and then Broadband 2 current status of your Home Network Connection will be displayed To check your connection to an active telephone line do the following Press the MENU button highlight and select the Settings tile from the Main Menu then Network Setup and then Phone Line 2
131. hould be investigated by parents before they let their younger children attend The PG rating indicates in the view of the Rating Board that parents may consider some material unsuitable for their children and parents should make that decision The more mature themes in some PG rated motion pictures may call for parental guidance There may be some profanity and some depictions of violence or brief nudity But these elements are not deemed so intense as to require that parents be strongly cautioned beyond the suggestion of parental guidance There is no drug use content in a PG rated motion picture oe ZN 913 book Page 51 Tuesday January 15 2013 4 57 PM Parental Controls Creating or Changing Ratings Restrictions PG 13 Parents Strongly Cautioned Some Material May Be Inappropriate For Children Under 13 A PG 13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture as some material might not be suited for them A PG 13 motion picture may go beyond the PG rating in theme violence nudity sensuality language adult activities or other elements but does not reach the restricted category The theme of the motion picture by itself will not result in a rating greater than PG 13 although depictions of activities related to a mature theme may result in a restricted rating for the motion picture Any drug use will ini
132. hows and or audio Make sure your Hopper with Sling HD DVR remains connected to broadband Internet to access all features of the Home Media app You can enjoy the feature on one TV at a time 6 16 PM Home Media Playlist Device List Device List Now Playing Refresh Settings You hq Introduct on Jevices on your home network Please connect compatible devices or launch a supported application Some Supported Applications PlayOn TVersity Media Server Nero MediaHome PS3 Media Server e NA E oe WZ e 913 book Page 57 Tuesday January 15 2013 4 57 PM T Interactive TV Using Apps on Your Hopper with Sling USING APPS ON YOUR HOPPER WITH SLING To use apps on your TV press the MENU button and select the Apps tile from the MAIN MENU screen You can order additional channels check the news and weather and even play games Make sure you connect your Hopper with Sling to broadband Internet service to access all the features of your apps You can enjoy this feature on one TV at a time Apps are software applications bringing the best of the web to your TV that you can run right on your broadband Internet connected Hopper with Sling HD DVR These include news sports music weather and game apps And you can even follow and share with friends using social networking apps for Facebook and Twitter Note also that you can use The Weather Channel ap
133. ic chapters on the DVD the function of the remote number buttons depends on the device WZ 913 book Page 25 Tuesday January 15 2013 4 57 Satellite Receiver Hopper with Sling Front Panel HOPPER WITH SLING FRONT PANEL Power Turns Select Sys Info Reset receiver Chooses Displays Press to power anitem information reset the on off or channel on system receiver SYS INFO dish SELECT JUMP SMARTCARD LOCATE REMOTE BLOCKBUSTER Smart Info Menu Arrows Jump Locate Card Displays Displays Navigates Moves to Remote Slot for program the Main through another Locates smart card information Menu menus selection the Ee contro screen channels HOPPER WITH SLING BACK PANEL Digital Audio Output Audio Video Output Optical High quality connection to a Ethernet Remote Antenna standard definition high quality Connects to a Connects to a connection to the TV sound decoding broadband UHF 2G remote audio and video input system home network control antenna AUDIO VIDEO APPARATUS 43YN DOLBY LA DIGITAL HIGH DEFINITION MULTIMEDIA INTERFACE ETHERNET 120V AC 60Hz 95 WATTS license D symbol ELHUSTAH Digital Audi OUTPUT HM ETHERNET to the HDMI to avoid damage Satellite In YPbPr Component USB Ports eSATA Phone Jack Connects to Output Output Connects to Connects to Connects to a the satellite Video conn
134. ide Adult Channels or Hide Locked Channels to hide adult channels or locked channels from being displayed in the Program Guide Browse Banner and Themes list screens 2 Seta password When you have set locks and restrictions the receiver is locked and any one who wants to access locked items must enter that password each time they do so oe e 913 book Page 49 Tuesday January 15 2013 4 57 PM Parental Controls Creating or Changing a Password CREATING OR CHANGING A PASSWORD You should set up your password before using a receiver s parental control locks B d sh Password Entry Settings 1 To access your Locks Settings enter your password Parental u A The system is locked Press the MENU button select the Settings tile and then select Parental Controls 2 If the receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of your password Then select OK 3 If you are changing an existing password select Edit Password If you are creating a new password for the first time you will be prompted for the password after setting controls If e you want to erase the current password you will need to enter it to access the Parental Controls screen set all restrictions to None No and ensure no channel locks are set 4 Enter the current password using the remote control
135. ignal output from the receiver from the receiver 10801 or 720p for HD The TV screen is all blue Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE If you have not added channels button while the Program Guide is displayed You find that you IEEE e d You must add channels to a custom Favorites List can apply only the lists for My Channels My a before you can apply it Channels My HD Channels or All Channels All Channels lists You try to apply an empty Favorites List The receiver displays an ERROR message The receiver will not allow you to Choose another list to apply or add at least one apply an empty list channel to the empty list If you have set the receiver to Change the Hide Adult or Hide Locked setting on A Favorites List does not show hide adult channels or hide your receiver if you do not want these channels p Mar dra know you e Eram excluded from the Program Guide or other channel Guide or other channel lists lists Refer to page 53 Timers What Is Happening Possible Reason What to Do Enabling or disabling the You disabled the PrimeTime PrimeTime Anytime feature Make sure you make any changes to the PrimeTime Anytime feature but you must be completed at least 20 Anytime feature at least 20 minutes before the notice that a tuner is still minutes before prime time hours prime time hours begin See Using Pri
136. imely payment for your Services we may disconnect your Services and in such event we will be wholly relieved from any and all of our duties and obligations under this Agreement If your Services are disconnected for non payment or any other reason DISH Network may require that you pay and you agree to pay before we reconnect your Services all past due charges a deposit equal to a minimum of one month of service charges and all outstanding balances accrued through the date of such disconnection If your Services are disconnected for non payment or any other reason you will no longer be eligible even if you pay to restart your oe ZI 913 book Page 122 Tuesday January 15 2013 4 57 Appendix Residential Customer Agreement Service to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been disconnected Unless by applicable law deposits will not be held segregated from other funds and will not earn or accrue interest Promotional pricing is valid only at the time of installation F Attorneys Fees Collections If we use an attorney or a collection agency to collect any money you owe us or to assert any other right that we may have against you including without limitation any breach of any agreement you may have with DISH Network or one of our affiliates you agree to pay the reasonable costs of such collection
137. ine or Internet service to which you connect the receiver is working properly Note To order Pay Per View programs you must keep each receiver connected to an active telephone line or broadband Internet connection The receiver uses the telephone line to make toll free calls when the phone is not in use or the Internet connection to send purchase information to DISH Ilf you want to reset the receiver to its factory default settings select Yes If you do not want to reset factory defaults select No SZ s 913 book Page 107 Tuesday January 15 2013 4 57 Reference Changing Channel S Troubleshooting Tables What Is Happening Possible Reason What to Do You enter a desired channel number The channel changes but the new channel is not exactly the channel you entered When changing channels using the Program Guide Browse or other channel lists some of your channels are not listed Remote Control What Is Happening You cannot find the remote control When you press a button on the remote control the receiver does not do what you expect You may have made a mistake entering the channel number or the channel number you entered may be invalid If so the channel displayed is the closest possible to the channel you entered If a Favorites List other than All Channels is applied the receiver will skip channels n are not on the app
138. ions if you don t hear sound No Picture on TV Connected to Hopper This section will help you make a picture appear on the TV connected to the Hopper with Sling HD DVR or Joey Receiver just in case you could not do so in the previous sections Connect the three RCA type cable connections yellow for video and red white for audio between the receiver outputs and the TV where your Hopper is located 2 sure that both your DISH receiver and TV are turned on not in standby or power saving mode 3 sure the TV where your DISH receiver is located is set to view the RCA type audio video inputs or source Look on the back of your TV or consult your TV user s guide for more information on selecting the right input source 4 Change the DISH receiver s HDTV settings if needed as described on page 94 5 Switch the TV where the Hopper with Sling HD DVR is located to display from the HD inputs HDMI or component video that you selected in the previous sections If you have a picture on this TV then you are finished 6 Repeat steps 4 and 5 until the TV displays a video image from your Hopper with Sling e oe e 913 book Page 94 Tuesday January 15 2013 4 57 PM Connections and Setup Connecting the Hopper with Sling HD DVR Setting Up to Display in HD Once your receiver has been activated with qualifying DISH programming you will be able to receive high definition programs to w
139. is selection if you want your search results to be limited to a particular time for example to programs that are On Now or coming On Next You can even find Sports events that are being broadcast live right now By default results are returned for programs and events at any scheduled time Using Predictive Search Predictive Search makes it easier than ever to locate programs saved on your Hopper ORE with Sling HD DVR or find what you are looking for on live TV To search for programming Press the SEARCH button on your remote control or press the MENU button and select the Search tile from the Main Menu screen 2 Using the on screen keyboard start to type a title actor s name or keyword 3 Results of your search will start to be displayed as soon as you start typing Typing more characters narrows the results Titles i All Media 10 31 AM LUCK Themes h 4 S Titles Seek amp Record All Media Theme Filter TIT ood n nuc Good Luck Chuck Hard Luck l DEL 123 ucky m Space Clear Nu Ir am PS The Luck of the Using Search History After you have searched for programs or keywords your receiver keeps a history You can access separate Search History information for each TV in your Whole Home HD DVR E NZ gt e 913 book Page 34 Tuesday January 15 2013 4 57 PM Chapter 3 Using Picture In Picture Hopper with S
140. itions of this license and DISH Network its licensors and its suppliers reserve all rights not expressly granted to you Except as stated above this license does not grant to you any intellectual property rights in the software provided in your DISH Network receiver s Any attempt to transfer any of the rights duties or obligations of this license is null and void If you breach any term or condition of this license this license will automatically terminate Stolen Equipment If any of your Equipment is stolen or otherwise removed from your premises without your authorization you must notify our customer service center by pua pini or in writing n but in any event not later than three 3 business days after such removal to avoid liability for payment for unauthorized use of your Equipment You will not be liable for unauthorized use that occurs after we have received your notification oe ZI 913 book Page 124 Tuesday January 15 2013 4 57 PM Appendix Residential Customer Agreement 5 LEASED EQUIPMENT A Lease Terms We may choose to lease certain Equipment to subscribers Unless otherwise specified in an applicable Package Plan such Equipment including without limitation the LNBFs but not the satellite shall at all times remain the sole and exclusive property of DISH Network and we may provide or replace leased Equipment with new or reconditioned Equipment at any tim
141. l Customer Agreement 4 EQUIPMENT A Equipment In order to receive Services you must purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver s and applicable Smart Card s remote control s satellite antenna s and sometimes low noise block converter s with integrated feed s collectively Equipment B Additional Tuners and Receivers We may choose to allow you to place additional receivers on your account If we allow you to do so each additional receiver will be authorized to receive the same Services as your initial receiver subject to the limitations of your television equipment All of your receivers must be located at the same residence and continuously connected to the same land based telephone line and or broadband home network If ou wish to receive Services at two different residential locations you must open a separate account for each ocation unless otherwise specifically authorized by DISH Network You may not directly or e use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and connected to the same land based telephone line and or broadband home network If we later determine that you did we may disconnect your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail pri
142. l be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement Accessory Warranty An accessory is any DISH Network branded equipment displaying the DISH Network ae excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired eo no exchange will be issued You may purchase replacement accessories from DISH Network or your local retailer oe ZI 913 book Page 120 Tuesday January 15 2013 4 57 PM Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network To view this Residential Customer Agreement in Spanish please visit dish com or call us at EM 800 333 DISH 3474 and we will send you a copy Para ver este acuerdo en espariol por favor visite dish com o llame all 1 800 333 DISH 3474 y le enviaremos una copia DISH Network is happy to answer any questions you may have including questions regarding billing installation equipment and service and to provide you with te
143. lains how to create name and use favorites lists Chapter 6 Parental Controls explains how to set locks and passwords for parental controls Chapter 7 Apps describes how to use the home media and interactive features of your satellite TV system Chapter 8 Digital Video Recordings explains how to use the integrated recording features of your Hopper with Sling HD DVR to maximize your viewing pleasure Chapter 9 Recording Future Programs shows you how you can set your DVR to record and then play back your favorite programs when you want to watch them am oe N e 913 book Page 3 Tuesday January 15 2013 4 57 PM T Introduction How to Use this User Guide e Chapter 10 Hopper Extras contains instructions for programming your remote to control your Hopper with Sling HD DVR and equipment like a TV or DVD player e Chapter 11 User Preferences shows you how to customize your TV system e Chapter 12 Connectivity explains how to connect your Hopper with Sling HD DVR to your TV as well as to other equipment you may have such as a VCR Guide Conventions e The labels of the remote control buttons are all in capital letters Example Press SAT to control your Hopper or Joey e Select means to move the highlight to an on screen option or choice in a menu list and then press the SELECT button on the remote control Example Select the Locks option e This user guide uses HD to refer to high definiti
144. lied ist If you entered the number for a channel that is not inlcuded in your DISH package the receiver will change to the channel and display a message indicating it is not part of your subscription If a Favorites List other than All Channels is applied the receiver will skip channels that are not on the applied list you have set up the receiver to hide adult channels or to hide locked channels these channels are not displayed in the Program Guide or other channel lists The remote control may be Carefully try entering again the channel number that you want Reset your receiver page 100 Press GUIDE on the remote control and change the Favorties List you want to add a channel to your DISH package visit www mydish com myaccount select the My Account option from the receiver s main menu or contact the DISH Customer Service Center at 1 800 333 DISH 3474 Press the GUIDE button on the remote control and press it again until it says All Channels at the top of the screen ORE Change the Hide Adult or Hide Locked setting to include these channels in the Program Guide and other channel lists Possible Reason What to Do Press the LOCATE REMOTE button on the receiver front panel the control buttons are behind the left panel door of the Hopper with Sling HD DVR If it is within range of the receiver and the batteries are not dead the remote control will emit a series of tones to help you fi
145. ling only system Each TV s Search History is available using that receiver s remote You can use Search History to re search for programming instead of typing the information again Press the Search button access the drop down list on the menu bar and select the History item to see a list of your recent searches Highlight one of the listed searches and press the Select button to repeat it Searches done on different days will often yield new results UsiNG PICTURE IN PICTURE HOPPER WITH SLING ONLY The Picture In Picture PIP feature of your Hopper with Sling lets you watch two programs at once on the TV connected to your Hooper with Sling The following instructions describe how to use the PIP feature Press the PIP button on the remote control for your Hopper with Sling to access the fea ture By default a small window showing the programming from a second available tuner will be displayed PIP Controls also will be displayed across the bottom of the screen on the TV connected to your Hopper with Sling HD DVR 2 You use the on screen controls to reposition or resize the PIP window Swap the images the main and PIP windows or display them side by side on your TV screen You can also choose to Close the PIP window freeing the second tuner or select X to cancel 2 out of the on screen PIP Controls If you have closed canceled you can display the on screen controls again at any time by pressing the PIP button on you
146. meTime recording during prime time begin Otherwise the change will Anytime and AutoHop page 66 not apply until the next day You try to set up an event timer and the receiver displays a message noting that the program is locked You must enter the password before you can create an event timer for a locked program To create an event timer for the program first enter the password m2 3m WD e 913 book Page 111 Tuesday January 15 2013 4 57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is a Pay Per View event You try to set up an event timer but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier You set up an event timer but the receiver does not tune to the channel of the program or does not record the program You set up an event timer for a program that is repeated such as a regularly scheduled program but the timer does not operate for a showing of the program You set up an event timer but the timer does not operate at all You set up Seek amp Record timer and you notice that you have no space left on your My Recordings You stop the operation of an event timer for one showing of a program that is repeated such as a regularly schedule
147. message to confirm that you want to reset the receiver s preferences 2 Select Yes RECEIVER UPDATES Your receiver will turn itself off that is enter standby automatically after a set period of inactivity To change the length of or disable this period do the following Press MENU highlight and select the Settings tile and then Diagnostics 2 Select Updates choose an inactivity period from the list and then select Save Your receiver also comes scheduled to update its Electronic Program Guide EPG information at 1 00 a m every day This feature is enabled so that your DVR event data and Seek amp Record timers remain current as programming schedules change Note This feature does not interfere with any scheduled event timers lt gt Tips e To take full advantage of Dolby Digital 5 1 surround sound you need a digital optical audio cable and audio equipment that supports this feature e To use the Caller ID feature on your Hopper with Sling HD DVR be sure to have it connected to an active telephone line and have Caller ID service provided from your phone company e oe e 913 book Page 90 Tuesday January 15 2013 4 57 PM Questions QUESTIONS e How can I see who has called me in the past Open your Caller ID History by pressing the MENU button selecting System Setup and then Caller ID History e Why is my audio in another language An alternate language may ha
148. mote controllable audio tuner preamp other component or amplifier device instead of the TV this capability can be set up using AUX mode of the remote control Press the MENU button highlight and select the Settings tile then Remote Manager 2 Select the Volume option 3 Select the device for your remote VOLUME and MUTE buttons to control while in SAT mode By default these buttons control the TV you have programmed in TV mode You can choose to use an AUX device such as an audio component or amplifier instead Note that you must program the audio device in AUX mode for this function to operate correctly 4 Select the Save option when finished oe WY S E e 913 book Page 22 Tuesday January 15 2013 4 57 PM T Chapter 2 Controlling Other Components Remote Control Button Map SAT Mode Press this Power amp TV Power button for Top Button turns the receiver on off Pair Input Access receiver features and settings Menu Access receiver features and settings Volume and Mute Buttons Control TV volume Programming required Themes Search for programs using Themes Recall Return to previously e viewed TV channel s Info Hetrieve info on en c programs or set a timer Search in pm qme Search for a program Colored Buttons Provides shortcuts to frequently used menus Bottom button turns the TV on off Page Buttons P
149. n press the CANCEL button e f you do nothing in the current menu for a few moments then the menu will close automatically and any changes you have made in that menu will be discarded UsiNG TEXT FIELDS When you use some of the features on your receiver you might be required to enter information such as the name of a movie when using the Search feature into areas on the screen called text fields There are two basic ways for you to enter this information e Using alphanumeric characters on the screen e Pressing the remote control NUMBER PAD buttons Using the On screen Keyboard Use the keyboard letters and numbers to type in the information Use the LEFT RIGHT UP and DOWN ARROWS to navigate around the keyboard on the screen Press SELECT to choose each character one at a time Using the Number Pad em c Use the letters printed with the NUMBER PAD digits on the remote control just like on phones while the highlight is in em the field For example when looking for the channel and times to watch Rudy Friml Presents you press the 7 button three GEES GD GED times for an the 8 button two times for a U the 3 one time for a D and 9 three times for a Y to type in the word Rudy e TES While in the Text Field Use the on screen keyboard and the SELECT button on your remote control to edit the characters in a text field In addition using your remote when the cu
150. na Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer an experienced radio TV technician for help Signal Strength Present at the Television The software based attenuator within the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75 6dBuV If you choose not to enable the attenuator you must ensure that the signal strength present at the TV set does not exceed 75 6dBuV oe V s e 913 book Page 129 Tuesday January 15 2013 4 57 PM Account Information 4 Adult Content Hiding 53 Antenna Adjusting 14 Remote Control 13 Apps Using on Your TV 57 Apps for Mobile Use 99 Attenuator 14 Audio Dolby Digital 88 Dolby Digital and Linear PCM audio signals 88 PCM Only 88 Troubleshooting 112 AutoHop feature Using the 66 67 Automatic Timer 72 B Back Button 61 Back Panel 25 Batteries Remote Control 13 Blockbuster Home titles 39 Broadband Internet Connection 8 97 Browse Banner 32 Troubleshooting 108 C Caller ID 83 Enabling Disabling 83 History 85 Troubleshooting 112 Canceling a Procedure 27 Changing Channels 30 107 Changing Languages 86 Troubleshooting 112 Channel Locks 53 Channel Number Entering 30 Channels Customizing Lists of 85 Check Swi
151. nd it If the remote control is permanently lost or too damaged to use you may order a replacement by visiting mydish com online logging in to your account and selecting Remotes amp Accessories under Upgrade Products fthe batteries are missing or dead missing batteries the batteries insert fresh AAA size batteries may be incorrectly placed in the If the remote has fresh batteries remote or the batteries may be check whether they are placed weak or dead according to the label diagram If not remove them and place correctly The remote control may be in the Press the mode button for the device wrong mode oe you want to control e 913 book Page 108 Tuesday January 15 2013 4 57 PM 3m WD Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Your UHF Pro remote control does not work well from far away When you press the remote control POWER button to turn the receiver on the receiver front panel power light does not light up You may be experiencing UHF interference from objects near your receiver antenna The remote control may be in the wrong mode Other lights are too bright e Remote control is not operating properly or the batteries are weak or dead Thereceiver power cord is not plugged into a power outlet or there may be a problem with the power You may be using the wrong remote control for t
152. nd receiver locks to control the programs or events that your family views See What are Locks and Restrictions on page 48 e You can review what you have rented during the last 30 60 days by looking in your Purchase History Press the MENU button on your remote control scroll down the Main Menu then highlight and select the Purchase History tile e The rental program titles that you order will appear on your next DISH account bill TIPS e You can set up the Hopper with Sling HD DVR to record most Pay Per View programs for example movies and events on channels 502 568 See page 72 for more details You cannot record or re record On Demand programs or events channel 501 0 oe V ZI 913 book Page 41 Tuesday January 15 2013 4 57 Questions e You can prevent others from purchasing Pay Per View programs by setting parental controls for your receiver see page 48 e Keep an active phone line or broadband Internet connection attached to your receiver at all times so you can order Pay Per View programming with your remote control QUESTIONS e How can I order an event for all receivers my whole home DVR system Order the event with the remote control whileyour Hopper with Sling HD DVR is attached to an active phone line or broadband Internet connection For each Joey Receiver you want to play the event ensure that it is linked t
153. nects to an HDTV to view HD and SD programming or an SDTV to view SD and down converted HD programming Remote Controls A remote control comes with each Hopper with Sling HD DVR or Joey Receiver These e remotes use Ultra High Frequency Second Generation UHF 2G radio frequencies to control satellite TV programming Be sure to set up each remote control to pair to and operate the correct receiver in your home see page 16 REMOTE CONTROL S The included remote control s give you access to all the features of your satellite TV system including whole home DVR services available in a Hopper with Sling HD DVR You can set up each remote to control DISH HD DVR satellite TV receiver via radio frequency RF signals and as many as three other devices in the same room via infrared IR signals see page 17 These devices can bea TV a DVD or Blu ray Disc player or VCR and a third auxiliary device such as an audio system component or even a second satellite TV receiver via line of sight infrared signals The following sections describe how to use the various features on the remote control s included with your Hopper with Sling Whole Home HD DVH system Remote Locator Your Hopper with Sling HD DVR and Joey Receiver s have a feature to help you find a lost remote control On the left side of the front panel of the Hopper with Sling HD DVR where the word Pull appears lower the hinged panel door to reveal the con
154. nels in descending order To modify your Guide display settings do the following Press the MENU button highlight and select the Settings tile on the Main Menu screen 2 Highlight and select Guide Settings and then Format Guide 3 Change the Channel Order and Preference as needed and then select the Save option You can also set the Multi Channel Recall and EPG Banner features on this screen oe e 913 book Page 86 Tuesday January 15 2013 4 57 PM Changing Languages Changing the Guide Display The receiver comes ready to display the Program Guide However you can change the way the Electronic Program Guide and EPG Banner display on your TV screen 1 19 PM Select how channels are presented in the Program d sh Guide Settings Format Guide Ascending HD Channels Descending HD and SD Channels On On Immediate gt Off CHANGING LANGUAGES You may be able to change the language of some programs Some programs such as movies indicate at the beginning whether an alternate language or descriptive video is available An alternate language applies only to the audio portion of specific programs or events and does not change the language used in the menus displayed by your receiver Descriptive video not included on all channels or programs is a feature for the visually impaired that describes what is happening on the screen during a program or event
155. o the correct Hopper Order the event over the phone at 1 877 DISH PPV 347 4778 Fees may apply Order the event online at the www mydish com ppv website e l ordered a Pay Per View program but can only see it on one receiver Some Pay Per View programs events are restricted to watching on one receiver per account e Will l be charged more than once for viewing same Pay Per View program using two or more receivers If you are using the remote control to order and view the content then you won t be charged more than once as long as it is the exact same program or event for example a movie starting at the same time or the same All Day event and the rental content has not expired e Why doesn t my Program Guide show any Pay Per View channels The currently active Favorites List may not display Pay Per View channels Press the GUIDE button repeatedly on your remote control to open the Program Guide and cycle through your Favorites List options until you see All Channels highlighted in the drop down list Then press the SELECT button See Chapter 5 Favorites Lists on page 43 for more information on using Favorites Lists Also parental controls may be set to lock and hide Pay Per View channels See Chapter 6 Parental Controls on page 47 e Why are some Pay Per View programs blacked out Sporting events and other programs are sometimes blacked out because of local broadcast restrictions Note that the provider of such pr
156. ogramming determines these restrictions not DISH e Why did my All Day Pay Per View program shut off while was watching it The all day events run from 3 AM to 3 AM Mountain Time You should ensure that you can finish watching an event that you have ordered by this time am oe e 913 book Page 42 Tuesday January 15 2013 4 57 PM Notes Notes oe es e 913 book Page 43 Tuesday January 15 2013 4 57 PM T Favorites Lists Setting Up Your Favorite Channels What you ll find in this chapter 4 WHAT ARE FAVORITES LISTS e CREATING OR CHANGING FAVORITES LISTS e EDITING FAVORITES LISTS e USING FAVORITES LISTS oe WY S e T e 913 book Page 44 Tuesday January 15 2013 4 57 PM Chapter 5 What are Favorites Lists WHAT ARE FAVORITES LISTS Favorites Lists are custom lists of your favorite channels You can create and change the lists yourself adding and removing channels as you wish Your favorite channels can be grouped in as many as four lists for each whole home HD receiver When using a Favorites List the Program Guide and Browse Banner display only the channels in that Favorites List Also when you use the UP or DOWN ARROW to change channels the receiver skips channels that are not on the list Unlisted channels included in your current DISH programming package
157. on and SD for standard definition e I naWhole Home HD DVR system the TV nearest the Hopper with Sling receives menus and programming directly from its outputs and is connected using audio video cables for example an HDMI cable connected to an HDTV e inaWhole Home HD DVR system one or more TV s located in other rooms are connected to Joey Receivers using audio video cables Each Joey Receiver is linked to a Hopper with Sling HD DVR which provides audio video signals via the Home Video Network connections e The instructions in this guide are shown in two ways Instructions in the form of pictures are handy if you d like to learn something quickly These instructions are numbered left to right as shown in the sample below Instructions that are written out are helpful if you d like to learn more details 2 3 Press the UP Arrow to go up Press VIEW Press POWER one channel PAUSE to LIVE TV on the remote pause the Press VIEW LIVE TV to begin watching S am D amp fo go to live a program WY Z as SN oe WZ e 913 book Page 4 Tuesday January 15 2013 4 57 About Your DISH Account ABOUT YouR DISH ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account Ordering Your Programming Packages Before you can enjoy your new Hopper HD DVR or
158. or Search TV entertainment see a list of Most Popular shows or view the programs that you have rented If applicable you can select Midnight Lounge to view and choose adult only programming oe V ZI 913 book Page 39 Tuesday January 15 2013 4 57 Blockbuster Home 3 Use the UP and DOWN ARROW buttons to scroll through the available choices 4 Highlight and select the movie TV program or on demand event that you want to watch Some titles offer additional information such as critics rankings from Rotten Tomatoes 5 Select Rent Rental Considerations e You can repeatedly watch a rented program for the listed period of time for example 24 or 48 hours Rented programs cannot be saved to your DVR s My Recordings list e My Rentals option shows you information about On Demand programs or events that you have rented including how much time you have remaining to watch them e sure to keep Updates and Inactivity Standby enabled so that your receiver always has the latest On Demand programs See Receiver Updates on page 89 BLOCKBUSTER QHOME M Now you can bring the big screen to your home screen DISH has joined with Blockbuster to offer customers the most extensive collection of movies games family programs and TV shows available With Blockbuster Home you get access to e Movies TV shows and games unlimited acc
159. or which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the defective equipment For faster service see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materials or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be considered out of warranty Follow the instructions given to you by the Customer Service Representative 6 Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense DISH Network s Exchange Programs DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories Advance Exchange Program The Advance Exchange allows you to have replacement equipment shipped immediately to you ORE depending upon where you live it could take three to five business days Along with replacement equipment you will receive a prepaid shipping label and instructions on how to return the defective equipment The shipping charge for receiving equipment and returning the defective equipment is a one time fee based on EchoStar s com
160. ot cover installation of the system If applicable such installation will be warranted under a separate installation agreement ORE This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipment was not packed and shipped in the manner prescribed nor equipment purchased serviced or operated outside the continental United States of America Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S L
161. ou can select an option on a menu in either of two ways e Move the highlight to the menu option using the remote control ARROWS Then press SELECT In the example the option for the Program Guide is highlighted e option has a color next to it b ON press the matching color button red green yellow or blue on the remote control When you use the color button your choice both highlights and selects the option Main Menu Help Settings My Account List of Choices in the Menus When you make a choice in a list the receiver does not apply the change until you select Save or Done on the right of the screen If you do not want to save any changes select Cancel to discard all changes you made in the current menu There are two types of lists oe N e 913 book Page 27 Tuesday January 15 2013 4 57 PM Satellite Receiver Using Text Fields e Asingle choice list allows you to select only one choice at a time If you select another choice your previous choice is deselected e multiple choice list allows you to select more than one choice at one time If you select another choice your previous choice s also stays selected as indicated by a check mark Canceling a Procedure You can cancel a procedure in any of three ways e If you want to return to watching a program then press the VIEW LIVE TV button e f you want to return to the previous menu or screen the
162. p by selecting its tile directly on the MAIN MENU screen ACCOUNT CUSTOMER SUPPORT An important feature of your Hopper with Sling is the My Account tile It provides _ convenient access to your DISH account add programming review your statement pay your bill and more Attach an active telephone line or broadband Internet connection to your DISH receiver to ensure access to this feature T Press the MENU button on your remote control and then select My Account My Account 14 10 10 mies Add Programming gt View Your Statements Pay Your Bill Thank you for using Important Messages DISH Network s My Account management feature HELP TIPS Whenever you want to exit an app and return to watching DISH programming press the VIEW LIVE TV button and you ll return to the last channel you were watching In addition to the on screen app you can also access Customer Support online at the DISH website Visit the mydish com website and log in for more information 4 m2 e 913 book Page 58 Tuesday January 15 2013 4 57 PM Tips Notes oe es e 913 book Page 59 Tuesday January 15 2013 4 57 PM T Digital Video Recordings Recording amp Pausing Live Programs What you ll find in this chapter G WHAT IS A DVR PAUSING A PROGRAM REVERSE FAST FORWARD AND SKIP SLOW MOTION AND F
163. p up screen E tue 3 19 John Doe 6 25pm 123 555 2546 Incoming You can select to eliminate the message If you do nothing then the message will disappear after about 20 seconds If you are using a menu screen when a call comes in then you will see a different Caller ID pop up screen You can select OK to eliminate the message oe e 913 book Page 85 Tuesday January 15 2013 4 57 PM e T Receiver Customization Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History 1 15PM d sh lei Save Delete Row Main Menu Caller ID Clear List No Calls To Display Press the MENU button on your remote control or receiver front panel 2 Scroll down to highlight the Caller ID History tile and then press the SELECT button 3 From the Caller ID History screen you can view Call History entries highlight and delete a D row for an entry or clear the entire list of entries 4 Press Save when you are finished CUSTOMIZING THE GUIDE AND CHANNEL LISTS You can set up the on screen Program Guide to list channels in Descending order with the highest channel number displayed at the bottom of the TV screen or in Ascending order with the highest channel number displayed at the top of the screen The default for this setting is to list chan
164. p your HDTV to display in the best format If you are connected using an HDMI cable some HDTVs will automatically adjust the resolution setting to the receiver oe V 913 book Page 95 Tuesday January 15 2013 4 57 Chapter 12 Connecting the Joey Receiver s CONNECTING THE JOEY RECEIVER S This section describes how to connect the receiver s HoME VipEo NETWORK connection to one or more remote TV s located in other room s away from the Hopper with Sling HD DVR You can use these instructions to connect TVs in your whole home to see live and recorded programming from the system This installation uses your in home coaxial cable system If your home does not have built in cabling it will be necessary to run these cables from the Hopper with Sling HD DVH to each Joey Receiver conected to a remote TV Due to the potential complexity of the system you should have it professionally installed Call the DISH Customer Service Center at 1 800 333 DISH 3474 for more information If you need another remote control be sure to order the replacement remote control kit for the Hopper with Sling HD DVR and Joey Receivers that uses UHF 2G signals Call your DISH retailer or visit the www mydish com website select Upgrades then Products and click on Remote amp Accessories 1 Connect the HOME VIDEO NETWORK output jack on the back panel of the Hopper with Sling HD DVR to an existing wall c
165. part of the product identifier that has the format US AAAEQ T XXXxX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact DISH Network at 1 800 333 DISH 3474 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved e There are no user serviceable parts inside e Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connec
166. petitive bulk shipping rates additional charges may apply outside of the continental US This fee will be charged to your billing account or your valid credit If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement your billing account or credit card will be charged the market price of us E If you return the defective equipment after ten days you will receive a full refund less an aaministrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Post Receipt Exchange Program You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be checked to verify whether it is covered under this warranty If the defective EE is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty and can be repaired your billing account or credit card wil
167. popular via viewer metrics And you can completely control the playback of a show using a familiar on screen version of your DISH remote control am oe e 913 book Page 100 Tuesday January 15 2013 4 57 N Connections and Setup Using Troubleshooting Tools UsiNG TROUBLESHOOTING TOOLS Your receivers and remote control s have troubleshooting tools that a DISH Customer Service Representative may ask you to use if you should ever run into issues while using your equipment Even though these tools are quite helpful it is recommended that you only use them when directed to on the phone by a DISH Customer Service representative Running System Wizard A Customer Service Representative will instruct you when to access and run this wizard Press and hold the System Wizard NUMBER 0 button on your remote control until the SAT mode light blinks 2 When the SAT mode light goes out release the System Wizard button Note that the receiver may take several minutes to complete the data sharing process Resetting Your Receiver A Customer Service Representative will instruct you when you should reset the receiver Press the red RESET button behind the door on the front panel of the receiver 2 The receiver s front panel lights will blink and then the receiver will restart The receiver may take several minutes to restart reacquire the satellite signals complet
168. r specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical lt Coaxial Cable from Satellite Dish lt Electric Service Equipment Ground Clamps Ground Clamp Antenna Discharge Unit lt Power Service Grounding Electrode System Grounding Conductors 250 NEC Section 810 21 Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords this can result in a risk of fire or electrical shock e Never insert objects of any kind into the receiver through openings as the objects may touch dangerous eN voltage points or short out parts This could cause fire or electrical shock Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel Proper Care of Your Equipment e Always handle the satellite receiver carefully Excessive shock and vib
169. r Hopper remote Note that the POSITION and SWAP buttons on your Hopper remote perform the same functions as the on screen PIP Controls for these two functions STARTING IN ONE ROOM AND FINISHING IN ANOTHER To start watching a program in one room and resume it in another do the following Press the pause button on your current receiver s remote control and leave it behind 2 another room in your home with a connected Hopper with Sling HD DVR or linked Joey Receiver and pick up the DISH remote control for this location Each remote control shoud be paired to one and only one DISH receiver in your whole home DVR system e oe e 913 book Page 35 Tuesday January 15 2013 4 57 PM e T Finding Programs to Watch Homes With a Second Hopper with Sling Installed 3 Press the red button on this remote control to display the TV Viewing Status screen 3 35 PM TV Viewing Status TV services in use select an option below Join NCIS Law amp Order 4 From the TV Viewing Status screen select the program you want to resume and continue watching from where you paused it HOMES WITH A SECOND HOPPER WITH SLING INSTALLED Users with two Hoppers with Sling now can experience true Whole Home HD DVR functionality You can toggle between the two DVR libraries and access any of their contents from any room with a linked Joey Receiver in the house
170. r settings e To edit the Start Early End Late settings for an individual occurrence select its event timer and then select Edit Event To edit an event s associated timer select it and then select Edit Timer This will access the Timers List with the Timer highlighted e If the program is included in a Seek amp Record timer you cannot change the Start Early or End Late times for an individual occurrence it must be changed within the Seek amp Record timer selected from the full Timers List Refer to page 72 e Ifthe PrimeTime Anytime feature is enabled you will see it on the Daily Schedule You cannot edit an individual event or settings from this screen Refer to page 66 oe e d e 913 book Page 72 Tuesday January 15 2013 4 57 PM N Chapter 9 Setting Up an Event Timer e Press PAGE UP to see the previous days timers Review these timers if you want to see the result of these timers for example if a timer recorded successfully or why it might have been skipped SETTING UP AN EVENT TIMER 1 Find program or event to record that starts in the future using the Program Guide or Browse Banner Highlight and select the future program or event The Create Timer screen displays Select one of the Timer Types see page 68 for more details Select the Timer Frequency see page 68 for more details Select any other recording Options see page 69 for mo
171. ration can damage the hard drive Unplug the receiver from the AC power outlet before cleaning e Always turn the receiver off unplug it and let it sit for at least 30 seconds before moving it The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not stack the receiver on top of or below other electronic devices as this can cause heat build up and vibration Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F If the receiver is cold to the touch do not plug it in immediately Let it sit unplugged at room temperature for at least 45 minutes before plugging it in Use an outlet that contains surge suppression or ground fault protection During an electrical storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide additional protection against damage caused by lightning or power line surges On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user guide for information on whether this is a problem for your TV what operating viewing restrictions apply to avoi
172. re details as applicable QN A W N Select Priority if you would like to change the current priority of the event timer see page 68 for more details 7 Select Create to save your new event timer SETTING UP A SEEK amp RECORD TIMER The Seek amp Record feature lets you create timers to record programs or events automatically based on results of your search criteria When the DVR finds programs listed that meet your search criteria it will automatically set a timer to record that program As the Program Guide is updated the Seek amp Recordg feature will continue to find and record newly listed programs or events based upon your search criteria An example of how to use the Seek amp Record feature might be that you saw a movie in a theater and you want to watch it again as soon as it is available on a movie channel Use the Exact Match and Title options and then type the exact title of the movie If the movie is made available on a movie channel included in your DISH package the receiver will automatically set a one time DVR timer to record that movie for you Press your remote s SEARCH button If you need to clear or delete the text in the box 2 Select Seek amp Record 3 Select your preferred Search Method e Titles Search for programs or events by one or more words in their titles e Descriptions Search for programs whose descriptions contain specified terms e Actors Search for programs
173. receiver to the program A DVR timer reminds you tunes the receiver and records the program to the receiver s hard drive A DVR timer can operate only if the receiver memory has enough space Remember that a Once event timer operates just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time All Episodes timers will record all episodes of that program while New Episodes timers will record only the current season Seek amp Record timers record all programs matching your search term See Reasons Why Timers are Skipped on page 70 Check the Priorities as described on page 68 Check the Timer Frequency as described on page 68 See Reasons Why Timers are Skipped on page 70 Delete that Seek amp Record timer and begin again See page 71 To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates Use the Program Guide or a printed schedule to find the program name Use the Start Early amp End Late options except for a Pay Per View event Use a manual event timer to start any event timer at the times you set yourself except for a Pay Per View event V ZI 913 book Page 112 Tuesday January 15 2013 4 57 PM
174. reement you agree to pay the fees listed in the table below Fees if and when applicable DISH may change these Fees increase or decrease these Fees or impose additional Fees at any time upon notice to you Discounts on certain Fees may be available from time to time if you subscribe to certain programming packages and or use certain Equipment Additional Fees may apply for non standard installations or if you wee your Equipment after installation You may call 800 333 3474 to request an itemization of any cost that you will incur in order to purchase and or lease or receive DISH equipment and or DISH Services Type of Fee Amount Description of When Fee Applies Monthly Fees Additional Receiver You have more than one 1 receiver on your Fee account Per additional high definition HD receiver In determining the Additional Receiver Fee 10 00 You have more than one 1 receiver on your amount the receiver account Per additional DVR receiver with the highest associated fee shall be deemed activated prior to all other receivers 17 00 You have more than one 1 receiver on your your account account Per additional DuoDVR or SlingLoaded receiver Fees 7 00 You have a Hopper receiver on your account 7 00 You have a Joey receiver on your account Whole Home DVR 4 00 You have a Whole Home Hopper with Sling HD Service Fee DVR system on your account DVR Service Fee
175. rogram as it s showing now if applicable As you fill your internal DVR you may want more space to store additional programs You can connect your own compatible external USB 2 0 hard disk drive HDD and use the optional Archiving feature See External Hard Disk Drive on page 82 for more information QUESTIONS How can fast forward through commercials If you are watching a pre recorded program or have delayed a live program press the SKIP FWD or FWD button on your remote control However you cannot skip forward while watching live TV oe e 913 book Page 65 Tuesday January 15 2013 4 57 PM T Recording Future Programs Setting Up and Using Event Timers What you ll find in this chapter USING PRIMETIME ANYTIME AND AUTOHOP M TIMERS AND RECORDINGS USING THE TIMERS LIST USING THE DAILY SCHEDULE SETTING UP AN EVENT TIMER SETTING UP A SEEK amp RECORD TIMER CHANGING OR DELETING A TIMER oe 913 book Page 66 Tuesday January 15 2013 4 57 Chapter 9 Using PrimeTime Anytime and AutoHop USING PRIMETIME ANYTIME AND AUTOHoP The PrimeTime Anytime feature of your Hopper with Sling HD DVR once you enable it will begin to provide instant access to your favorite shows on ABC CBS FOX and NBC in high definition Note if any of your local HD channels are not available in your market these sho
176. rol button without a learned command keeps the pre existing command if any for that programmed device code 2 Each button on this remote control can learn a command from the equipment s original remote control For this type of learning any remote control button without a learned command will have no function for that programmed device mode To teach your DISH remote control buttons specific commands for your devices complete the following Instructions Additional Information Press the MENU button select the Settings tile then Remote Manager 2 Select the the option for which device After you select AUX Code you will need to mode you want to learn commands TV select the type of auxiliary device you want to Code DVD Code or AUX Code control in that mode from the on screen list 3 Onthe next screen select the Learn option Follow the on screen instructions for this device oe SZ 913 book Page 20 Tuesday January 15 2013 4 57 Chapter 2 Controlling Other Components 4 Place both your DISH remote control and Holding either remote control in your hand may the original equipment s remote control on cause learning to fail a table or other flat stable surface 5 To start learning device commands To find and program the device code use the instructions Setting Up Using the Remote e If you ve found a code for a device Manager on page 17 then under
177. rsor is in the text field e Press the LEFT ARROW to move back without deleting characters e WY Z as SN oe V ZI 913 book Page 28 Tuesday January 15 2013 4 57 Chapter 2 Tips rormar Press FORMAT to backspace without deleting characters ED lank har r h n words Press 0 to enter a blank space character such as between words e Use the RIGHT ARROW to move forward without deleting characters TIPS e You can put a DISH receiver a remote location such as inside a closet or cabinet but be sure to use the remote control you have paired to that receiver To use the UHF 2G remote be sure to attach the remote control antenna to the jack on the back panel of your Hopper with Sling HD DVR See page 13 for more details e Press the FORMAT button on the remote to change the aspect ratio image shape displayed for any HD programming being shown Press the button again to view different display format and keep pressing the button until the display is acceptable e f you don t want to accidentally change channels on your TV or VCR if applicable then you may place the remote control in Limited Mode as described on page 18 QUESTIONS e When can use the Picture In Picture PIP feature on the Hopper with Sling When any two of the three tuners on your Hopper with Sling are available you can use the PIP
178. s Restrictions 50 Troubleshooting 113 Low Battery Warning 13 oe M Maximum Recorded Events 69 Menus 26 Canceling a Procedure 27 Highlighting Options 26 List of Choices 26 Open and Close 26 Selecting Options 26 Troubleshooting 114 Using 26 Midnight Lounge 38 Multimedia 82 Apps on Your Hopper 57 External Hard Disk Drive 82 N Nearby TV Connecting HD DVR to Your TV 92 Displaying Picture in HD 94 No Picture is Displaying 93 YPbPr Connections on HD DVR 93 Network Setup 100 New Episodes 68 Number Pad Remote Control 27 O On Demand 7 38 Ordering 38 Reviewing Orders 39 ORE Opening Menus 26 Ordering a Pay Per View 38 Ordering Your Program Packages 4 P Password Creating or Changing 49 Pause Button 61 Pausing a Program 60 Pausing Live TV 6 Pay Per View 7 38 Blockbuster Home 39 Locks 53 Ordering 38 Reviewing Orders 39 Troubleshooting 113 Phone Line 96 Troubleshooting 112 Phone System Setup 97 Picture In Picture feature 34 PIP 34 Playing a Recorded Program 62 Point Dish 101 Predictive Search 33 PrimeTime Anytime feature 66 Accessing content 67 Enabling or disabling 66 67 Saving or deleting content 67 Using AutoHop feature with the 67 Program Guide 30 Changing the Display of the 86 Troubleshooting 108 N 2 4 e 913 book Page 130 Tuesday January 15 2013 4 57 Programs and Events DISH Cinema 38 DISH On Demand 38 Pay Per View Programs
179. s at the same time 9 Press DVR twice on the remote control to access the My Recordings screen You should see the two programs that are recording indicated by the red dots for the listings 10 Select another program to watch now if applicable or a program or event that you recorded earlier and start the playback 11 You should now be watching one program or event while your DVR receiver is also record ing the other two programs or events OTHER RECORDING OPTIONS When you set up a new DVH timer for a future program or event you can choose from the following options e Type You can change the type of timer from DVR to Auto Tune An Auto Tune timer changes the channel to the program or event but does not record it e Episodes You can choose to record all New and Reruns Only New episodes only Once once Weekly or Daily at the same time or only on weekdays Mon Fri e Folders The DVR feature can save new event recordings inside an existing folder e Protect You can choose to protect this timer s recordings from accidental erasure 4 e oe V 913 book Page 64 Tuesday January 15 2013 4 57 Chapter 8 Grouping and Sorting Recordings Keep By default an event timer keeps the 20 newest recordings it has made before it replaces older recordings with newer ones You can change this number here Start Early You can extend the start time for the recording
180. s can be created for each receiver which by default are named List 1 List 2 List 3 and List 4 4 Select from the pop up menu either to Edit Channels on the list or to rename the list 5 If you are editing the channels comprising a list navigate the grid of available channels and choose ones to include using the SELECT button Select the Save option when done 1 43 d sh Save Les LN Select All e 099 94 SXM94 099 95 SXM95 099 96 SXM96 099 97 SXM97 099 98 SXM98 Deselect All s 099 99 SXM99 101 0101 102 BLOCK 103 PREVW 104 IDEA 105 USA 106 TVLND If you are editing the the name of the list use the on screen keyboard to select characters to enter in the text field When you are finished entering the new list name select Done 1 45 PM Rename List List 1 d sh Edit Favorites Close DEL Cancel 6 When you are finished editing your lists select Close on the Edit Favorites screen Any lists you have created will be available in the gudie s drop down menu of Favorites Lists E E oe NZ gt e 913 book Page 46 Tuesday January 15 2013 4 57 PM T Chapter 5 Using Favorites Lists UsiNG FAVORITES LISTS Press the GUIDE button to open the Program Guide Press the GUIDE button Ge again to highlight the next Favorites List press GUIDE repeatedly to scan through all the available lists Then press the SELECT
181. s of beep tones to help you locate it If the remote control is out of range of the DISH receiver or remote s batteries are dead you will not hear these tones e When you find your DISH remote control press and hold the SELECT button on it and the y beeping will stop Then you can use the remote control normally oe N e 913 book Page 16 Tuesday January 15 2013 4 57 PM Chapter 2 Pairing Your Remote Control PAiRING YOUR REMOTE CONTROL These instructions help you pair your remote control to your Hopper with Sling HD DVR or Joey Receiver Your DISH receiver comes with a universal UHF IR remote control that uses proprietary ZigBee amp RF4CE technology It includes two way learning functionality and the ability to control up to three additional devices such as TVs and DVD Blu ray Disc players via line of sight IR commands You will not be able to pair a remote that is already paired to a Hopper with Sling HD DVR or Joey Receiver in your home To identify which DISH receiver a remote is paired to you can use the Locate Remote feature just press the LOCATE REMOTE button on your receiver s front panel to have the remote paired to that receiver emit a series of beep tones to identify it To pair your remote control 2 SYSTEM INFO _ Press SAT Press Close Check batteries If no operation and press press SYSTEM INFO SAT Mode on the receiver image may var
182. s something else you have to do right now For more about the pause feature see Pausing a Program on page 60 3 Banner displays to indicate how long you paused VIEW PAUSE Press PLAY LIVE TV Find a fo start playing Press VIEW LIVE TV the program go back to Live TV program to t th int watch PONN programming paused Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows For more about the DVR features of your Hopper with Sling system see Chapter 8 Digital Video Recording starting on page 59 RECORD For more recording E me minutes While watching options press press STOP and select S a program RECORD again Yes to stop recordin press RECOHD dd To begin watching your recorded program press DVR More Info Edit a See Delete Start Over STOP Press STOP to stop playback of the recorded program Resum Select the program you recorded Select Start Over or Resume the recorded program will begin playback oe NZ gt e 913 book Page 7 Tuesday January 15 2013 4 57 PM T Introduction Additional Services ADDITIONAL SERVICES Pay Per View Catch all the action on Pay Per View Take a break from regular TV and order the latest movies sports and special events For details on ordering Pay Per View events see page 3
183. s you may still have e Access information about Hopper with Sling or Joey Receivers by pressing the MENU button on the remote control or front panel of your receiver and selecting the Help tile e For support information visit the mydish com support website e For user assistance materials and manuals visit the mydish com manuals website e To live with DISH visit the mydish com chat website e Tocall the DISH Customer Service Center dial 1 800 333 DISH 3474 oe e 913 book Page 102 Tuesday January 15 2013 4 57 e Connections and Using Troubleshooting Tools Notes oe e 913 book Page 103 Tuesday January 15 2013 4 57 Chapter 12 Using Troubleshooting Tools oe e 913 book Page 103 Tuesday January 15 2013 4 57 T Heference Reference Troubleshooting and Remote Codes What you ll find in this chapter G e TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES oe V ZI 913 book Page 104 Tuesday January 15 2013 4 57 4 Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using your DISH system Look in this section for a description of the problem before calling the Customer Service Center Some issues may be basic
184. se if the user tries to perform operations in a non 4 routine manner This product like almost any other high tech product is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROLS WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES EchoStar endeavors to improve such conditions and will periodically download improvements In compliance with the terms of the GNU Public License GPL EchoStar is making some source code available to the public to download from www echostar com Equipment and Software Covered by this User s Guide This User Guide covers the Hopper with Sling HD DVH receiver and software model Hopper with Sling This Guide may cover other devices not listed here Copyright Notice Copyright 2013 EchoStar Technologies L L C Englewood Colorado 801 12 All rights reserved The information in this User Guide may change without notice We may issue revisions to tell you about such changes Please send comments or questions about this User Guide to Technical Publications EchoStar Corporation 100 Inverness Terrace East Englewood Colorado 801 12 Part Number 198699 DISH and DISH Network are registered trademarks of DISH Network L L C For information about DISH Network please visit our website at www dish com We acknowledge all product names trade names or corporate names we mention in this User Guide to be the proprietary property of the register
185. sic 73 channels E Press to enable PrimeTime Anytime LEE IDEE NT TY le DISH Music 51 channels e When a channel name and number are both in red this means the channel is not in your DISH package After you add a channel to your package you can watch it To add a channel visit the website at www mydish com or call 1 800 333 DISH 3474 e Program Guide shows which Favorites List is active If All Channels is the active list the Program Guide displays all the channels The My Channels Favorites List displays only the channels included in your current DISH package And the My HD Channels Favorites List displays only the high definition channels in your package oe NZ gt T e 913 book Page 31 Tuesday January 15 2013 4 57 PM Finding Programs to Watch Using the Program Guide If you set up another list then the Program Guide displays only the channels that you included on that list See page 44 for more information on using Favorites Lists e Program Guide displays information for programs on now and those coming on within the next nine days The guide does not include programs that have ended 3 Tue 1 22 1 6 30 pm Press Use the UP and DOWN Press GUIDE ARROWs to highlight SELECT a program currently broadcasting While accessing the on screen Program Banner top and Browse Banner you can e Press PA
186. sories HDMI Connections The HDMI connection provides high quality audio and HD SD video to your HDTV or HD monitor using one cable If your HDTV or HD monitor has an HDMI connection available this is the recommended connection to use for your Hopper with Sling HD DVR Note Connecting your TV directly to the audio video outputs of your DISH receiver with short cable s will assure a more vivid picture and enhance your viewing enjoyment E SA E cu Turn monitor HDMI and receiver and confirm picture and monitor with HDMI cable sound and volume Connect an HDMI cable between the HDMI connection on your DISH receiver and HDTV set or HD monitor 2 Turn your Hopper with Sling HD DVR or Joey Receiver and the connected TV monitor using the front panel buttons 3 Confirm that you are getting a picture from the DISH receiver Consult your HDTV user s guide if you need to change your HDTV to display the signal from the correct Digital Audio Video input 4 Ifyou do not see a picture see No Picture on TV Connected to Hopper on page 93 Note In most cases connecting the HDMI cable will provide plug and play control of the HDTV or monitor s display resolution and other settings However your HDTV set may require selecting a different format to display video from the receiver during its setup 5 Turn up the volume on your HDTV and confirm you have sound If you don t have sound
187. tch 101 Closed Captioning 86 Closing Menus 26 Collapsing channel ranges 31 Component Cables 93 Connections Back Panel 25 Controlling Other Components 17 Controls and Indicators Front Panel 25 Customer Service 57 D Daily Schedule 69 Defaults Reset to Factory 89 Deleting a Timer 73 Descriptive Video 86 Digital Video Recorder DVR 60 DISH Account 4 DISH Anywhere 99 DISH Logo Moving 8 DISH On Demand 7 38 Ordering VOD 38 Reviewing Your Orders 39 DISH Online services 7 DishHOME Interactive TV 56 Dolby audio 87 Dolby Digital Surround Sound 88 E Entering a Channel Number 30 Event Timers 68 69 70 71 72 73 Expanding channel ranges 31 External Hard Disk Drive 82 Fast Forwarding 61 Favorites Lists 44 Creating or Changing 44 Naming 45 Troubleshooting 110 Using 46 Finding a Program to Watch 5 Frame By Frame 61 Front Panel 25 Locking 54 FWD Button 61 G Getting More Help 101 Grouping Recorded Programs 64 Guide Display Changing 86 H HDMI connection 92 HDTV Setup 94 Help app tile 101 Help More Resources 101 Hiding Adult Content 53 History Caller ID 85 Purchase 39 Home Media feature 56 Improving Receiver Control 16 Internet Connection 8 97 L Languages Changing 86 Learning from Another Remote 19 Limited Mode 18 Lists Choices in Menus 26 Customizing Channels 85 Locks 48 Channel Locks 53 Front Panel 54 Hiding Adult Content 53 Password 49 Pay Per View Channels 53 Rating
188. ted to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Compliance Information Statement EchoStar Technologies Corporation 94 Inverness Terrace East Englewood CO 303 706 4000 declares that This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful Interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving anten
189. ter the password again in order to access the item or screen e When a receiver is in a Whole Home DVR system the parental control locks and restrictions for other TVs in the system are not available Go to the other locations Locks for programming on the TV where your Hopper with Sling is located are set using the on screen menus of the Hopper Locks for programming on the TV s connected to the Joey Receiver s in other locations are set using the on screen menus for those TVs Programming locks set for the TV where the Hopper with Sling is located are separate e from programming locks set for the TVs connected to any Joey Receivers The information in this chapter applies to locks set using either set of parental control menus When you unlock programming delivered through the HOME VIDEO NETWORK output to your in home coaxial cabling system you are allowing all the TVs connected to your in home system to have access to this programming In this case you must rely the V Chip technology and control settings in the individual TVs to prevent viewing of inappropriate programming on each TV Consult your TVs user guides for instructions to set up the V Chip protection Locking your receiver is a two step process Create the parental control locks that you want Available types of locks are e Ratings Restrictions to lock programs based on their ratings e Channel Locks to lock channels regardless of content e H
190. th newer ones PrimeTime Anytime Setup HD Channels Day of Week Sunday CBS Monday FOX 7 Tuesday 7 7 Wednesday Thursday Only the selected HD channels on the selected day s of 7 Friday the week will be included In PrimeTime Anytime Saturday Enter the number of days to keep your PrimeTime Anylime events B 3 Highlight and select Done Then on the PrimeTime Anytime screen select Save 4 Ifyou Enabled the feature it will begin recording HD prime time shows each night Note that Enabling the feature does not instantly populate the folder with any saved content oe V Zs e 913 book Page 67 Tuesday January 15 2013 4 57 PM e Record Future Programs Using PrimeTime Anytime and AutoHop recordings will begin during the next applicable nightly interval and gradually populate the folder day by day Enable the feature at least 20 minutes in advance of prime time hours Disabling the PrimeTime Anytime feature To disable the PrimeTime Anytime feature after it has been enabled do the following Press the MENU button on your DISH remote control highlight the Settings tile on the Main Menu screen and press SELECT 2 Highlight and select DVR Defaults and then select PrimeTime Anytime 3 Select the Do Not Enable option to turn off the feature then highlight and select Save If you disable the feature PrimeTime Anytime will stop recording shows a
191. tially require at least a PG 13 rating More than brief nudity will require at least a PG 13 rating but such nudity in a PG 13 rated motion picture generally will not be sexually oriented There may be depictions of violence in a PG 13 movie but of the harsher sexually derived words though only as an expletive initally requires at least a PG 13 rating More than one such expletive requires an rating as must even one of those words used in a sexual context The Rating Board nevertheless may rate such a motion picture PG 13 if based on a special vote by a two thirds majority the Raters feel that most American parents would believe that a PG 13 rating is appropriate because of the context or manner in which the words are used or because the use of those words in the motion picture is inconspicuous R Restricted Children Under 17 Require Accompanying Parent or Adult Guardian An R rated motion picture in the view of the Rating Board contains some adult material An R rated motion picture may include adult themes adult activity hard language intense or e persistent violence sexually oriented nudity drug abuse or other elements so that parents are counseled to take this rating very seriously Children under 17 are not allowed to attend R rated motion pictures unaccompanied by a parent or adult guardian Parents are strongly urged to find out more about R rated motion pictures in determining their suitability for their children
192. tings violence language etc 10 00 AM d sh Ratings Restrictions None Settings Parental Controls Select the ratings below to restrict Press the MENU button select the Settings tile and then select Parental Controls 2 If the receiver is locked enter the password using the remote controls NUMBER PAD 4 The receiver displays stars as you enter the digits of the password O 3 create or change parental controls based on program ratings select Edit Ratings 4 Highlight the least restrictive rating that you want to block Press SELECT to lock the highlighted rating and all ratings that are more restrictive than it for example locking the PG 13 rating automatically locks R NC 17 and NR AO ratings MPAA Ratings G General Audiences A G rated motion picture contains nothing in theme language nudity sex violence or other matters that in the view of the Rating Board would offend parents whose younger children view the motion picture The G rating is not a certificate of approval nor does it signify a children s motion picture Some snippets of language may go beyond polite conversation but they are common everyday expressions No stronger words are present in G rated motion pictures Depictions of violence are minimal No nudity sex scenes or drug use are present in the motion picture PG Parental Guidance Suggested Some Material May Not Be Suitable For Children A PG rated motion picture s
193. trol buttons including one labeled LOCATE REMOTE Press this button and in a few seconds the remote will begin to beep to help you locate it See The Locate Remote feature on page 15 aD oe e 913 book Page 13 Tuesday January 15 2013 4 57 PM T Satellite Receiver Remote Control s Remote Control Batteries Each remote control comes with four AAA batteries When you replace old batteries you should replace all of the batteries Use batteries of the same type together for example all alkaline Don t mix batteries of different types chemistries Alkaline batteries will last longer than carbon zinc Press down on the dimple at the top of the battery cover on the back of the remote control and slide off the cover 2 Take out all four of the old batteries 3 Putin new batteries Make sure you match the plus ends with the plus markings on the battery case 4 Slide the battery cover back into place on the back of the remote control Low Battery Warning When you see a low battery warning message below the Program Banner on your TV screen the batteries in your remote control are weak and need to be replaced x _ Tue 3 19 White ES 6 25 6 00 pm 9 30 301 HBO2E Remote Battery Low Remote Battery Low Attach the Remote Control Antenna Attach the remote control antenna to the REMOTE ANTENNA connection on the
194. ue to receive such Services v o assign or attempt to assign any of your rights duties or obligations under this Agreement or any applicable Package Plan Agreement vi you are receiving Services through a third party billing agent and become ineligible to receive applicable services provided by such third party billing agent or vii you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against you D No Credits If your Services are cancelled or disconnected for any reason you still must pay all outstanding balances accrued including without limitation any applicable fees Except in certain limited circumstances charges for Services once charged to your account are non refundable and no refunds or credits will be provided in connection with the cancellation of Services If you received a discounted price due to a promotion and you cancel prior to an qur expiration of that promotion you are not entitled to any refund or credit for the unused portions of such discounted price If you received a discounted price in exchange for your agreement to pay for your oervices on a multi month basis and you cancel your Services prior to the expiration of your multi month subscription you are not entitled to any refund or credit for the unused portions of your multi month subscription oe SZ e 913 book Page 123 Tuesday January 15 2013 4 57 PM Appendix Residentia
195. ure Buttons Watch two separate programs at the same time Note May not be available Satellite Receiver Controlling Other Components TV Mode Press this button for Power amp TV Power TV Mode Top Button turns the TV on off Bottom button turns the TV on off Volume Control TV volume gt Up Down Arrow Buttons Channel up down on the TV SEARCH LIVE TV gt 1 4ghi 5 jk Number Buttons Enter a channel tuv COSE number pqrs FORMAT System Wizard lt gt Co Press amp Hold dish PIP POSITION On Demand E amp T e 913 book Page 24 Tuesday January 15 2013 4 57 PM Chapter 2 Controlling Other Components DVD Mode Power amp TV Power Press this Top Button turns the DVD BR VCR on off button for Bottom button turns the TV on off DVD Mode Back Rewind a DVD Blu ray disc or videotape Stop otop playing or recording a videotape or stop playing a DVD or Blu ray disc Record on a videotape 49 5 6 7pars 8 9 tuv FORMAT System Wizard lc Press amp Hold d sh PIP POSITION On Demand d sh m2 Pause Pause a DVD Blu ray disc or videotape FWD Forward Forward a DVD Blu ray disc or videotape Play Play a DVD Blu ray disc or videotape Number Buttons Use to get to specif
196. ure on page 56 External Hard Disk Drive The Hopper wityh Sling HD DVR has generous internal storage space for hundreds of hours of recorded programming But if you start to notice the hard drive of your integrated DVR getting full you can expand the storage capacity by connecting a compatible external USB 2 0 hard disk drive HDD between 50 GB and 2 TB in size You can transfer any recordings from the integrated DVR to your external storage device by using Recordings Transfer on the Main Menu screen to archive them and play back any programs directly from the connected external drive This feature is free and automatically enabled on your Hopper with Sling HD DVR Warning The attached USB storage device needs to be reformatted to support DISH Network DVR functionality All exisiting data on the device will be erased Do you want to reformat the device To choose a compatible external hard disk drive consider the following e hard disk drive must have a USB 2 0 data connection e capacity of the hard drive should be a minimum of 50 GB up to a maximum of 2 TB e Using a hard disk drive with an external power supply is recommended Portable or pocket hard drives powered only by a single USB cable may not function properly with your Hopper with Sling HD DVR e Do it yourself expansion kits and expandable storage racks may not be compatible e Dedicate the hard disk drive for use only with your DVR system
197. usXMQG Satellite Radio music channels are accessed from DISH channel 99 as indicated by the sign on that row in the Progam Guide Highlight and select the row for channel 99 and the display of dozens of specific channels within this range will expand upwards if your Channel Order in Format Guide under Guide Settings is set to Descending or downwards if your Channel Order setting is Ascending on your TV screen Scroll to and select a specific music channel Or if you know the number of your favorite music channel you can type 99 followed by the number on the remote control NUMBER PAD to directly access it e oe e 913 book Page 32 Tuesday January 15 2013 4 57 PM Chapter 3 Using the Browse Banner UsiNG THE BROWSE BANNER Use the Browse Banner to see what other programs are on now or coming on soon while not missing any of the program that you are watching 9 21 AM Normal dh gt Designing Women Designing Women 9 00am 9 30am 9 30am 10 00am When the Browse Banner is open you will see the Program Banner information about the current program displayed at the top of the screen and on the left hand side of the Browse e Banner at the bottom of the screen At the bottom right of the screen is guide information about the program or event that is coming on next on the same channel Hoop Dreams Flanders the Dog 6 00 pm 9 30 pm 9 30 pm 12 00 am NR NR 3 lt gt TUE 3 19 3
198. utomatically You can still set up event timers to record any individual shows you want of course In order to stop tonight s recordings you must disable the feature at least 20 minutes before the nightly prime time interval begins 8 p m ET PT 7 p m CT MT Monday through Saturday and 7 p m ET PT 6 p m CT MT Sunday Note that disabling the PrimeTime Anytime M feature will not alter or instantly delete any contents currently in the PrimeTime Anytime folder Accessing PrimeTime Anytime content To view your PrimeTime Anytime shows do any of the following e Press the DVR button twice on your DISH remote control e Press the DVR button highlight the PrimeTime Anytime folder on the My Recordings screen and then press the SELECT button e Highlight and select the PrimeTime Anytime tile on the Main Menu screen and then select the PrimeTime Folder option Saving your PrimeTime Anytime content The shows recorded in the PrimeTime Anytime folder expire in eight days by default The oldest recording for each program is then deleted automatically unless you highlight and select the item in your folder and use the Save option for that individual recording AutoHop for PrimeTime Anytime content DISH has created commercial free TV so you can save an hour each night You can automatically skip commercials in primetime TV on ABC CBS FOX and NBC in HD In order to take advantage of the AutoHop
199. ve been selected See the instructions on page 86 to change your preferred language e How can I change the channel order in the Program Guide You can switch from ascending order lowest numbered to highest to descending order highest numbered to lowest or back again by following the instructions on page 85 oe es e 913 book Page 91 Tuesday January 15 2013 4 57 PM T Connectivity Connecting Hopper with Sling HD DVR What you ll find in this chapter CONNECTING THE HOPPER WITH SLING HD DVR e CONNECTING THE JOEY RECEIVER S e CONNECTING THE PHONE LINE e CONNECTING TO BROADBAND INTERNET UsiNG DISH ANYWHERE e USING TROUBLESHOOTING TOOLS oe NZ gt e 913 book Page 92 Tuesday January 15 2013 4 57 PM Connections and Connecting the Hopper with Sling HD DVR CONNECTING THE HOPPER WITH SLING HD DVR This section describes how to connect the output jacks on the back panel of your Hopper with Sling HD DVR or Joey Receiver to a nearby TV Select one of the following methods Note If you would like to put your receiver in a location for example inside a closet cabinet etc be sure to test that the UHF 2G signals control the correct TV If you need another remote control contact your DISH retailer or you can visit the www mydish com website select Upgrades then Products and click on Remote amp Acces
200. vent to edit an individual occurrence of a recurring event timer or Edit Timer to change all occurrences or delete the entire event timer Deleting an event timer does not delete any existing recordings or stop any recordings already begun oe SN Zi gt es e 913 book Page 70 Tuesday January 15 2013 4 57 PM T Chapter 9 Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped the reason is stated on the Timers List Priority This timer had a lower priority than other events being recorded at the time User A user chose to skip that timer Duplicate event There is already another timer which is set to record that program Event exists in DVR The program was already recorded and can be found now in the My Recordings list Not a new episode Used for New Episode timers A New Episode is one that has the word New or the current year listed in the associated Program Guide information Incorrect event For Weekly Daily and Monday Friday timers If the program guide has a different event listed then the timer will be skipped For example the event timer was set up as a Daily timer on a Saturday but the specified program is broadcast only weekdays so instances of the timer will be skipped on the weekends When a Timer Needs Your Tuner to Record If the three satellite TV tuners of the Hopper with Sling are needed for scheduled event recordings while
201. vice provider to verify download speeds and any terms or conditions affecting your broadband Internet connection e Most Internet service providers have a Fair Access Policy which sets usage limits on the amount that can be downloaded in a given time interval or billing period Contact your own Internet service provider to find out about their Fair Access Policy e Download speed of programs or events varies depending the speed of your Internet connection the program being downloaded and shared usage of the Internet connection by other devices in your home such as computers and smartphones e You have a limited time frame to watch rented content before it is automatically deleted from your receiver You will typically have 7 days to begin watching a program and then you will typically have 24 hours to finish watching it Review the list on the My Rentals screen on your Hopper with Sling for the time remaining to watch rentals e You are billed for a rental or on demand program or event when you begin watching it which may be while the rest of the program continues downloading or when downloading of the program or event is completed whichever occurs first ORDERING CONSIDERATIONS Keep in mind these important considerations about pay per view types of programs e When you confirm an order for a rental program or event you cannot cancel the order and you will be billed for it e You can use the Parental Controls feature a
202. when On is selected e Text Size Select a comfortable type size for the caption letters or use the CC Provider s default choice e Text Color Set the color of the caption letters from the list of eight color options or use the CC Provider s default choice Choose the color combinations that make the captioning easy for you to see e Background Color Set the color of the caption background from the list of eight color options or use the CC Provider s default choice Choose the color combinations that make the captioning easy for you to see e Background Opacity Choose from the default of the CC Provider Transparent see through Translucent semi see through and Solid Reset Defaults Select this option to reset all the closed captioning options on your DISH receiver to their original default settings UsiNG AUDIO OUTPUT To access the Audio Output settings screen for your receiver do the following Press the MENU button and select the Settings tile from the Main Menu screen 2 Highlight and select the Audio tile and then select Audio Output 3 From this screen you can select your external digital audio signal decoder s capabilities for example if your audio equipment supports decoding Dolby Digital soundtracks as well as whether to enable the volume leveling feature provided by SRS TruVolume Tru Volume leveling helps prevent annoying volume fluctuations such as loud commercials 4 e
203. ws cannot be recorded automatically Programs airing during prime time hours 8 11 p m ET PT Monday through Saturday and 7 11 p m ET PT Sunday will be recorded and accessible for eight days from their initial air dates by default And you can always save these recordings to your DVH library to be able to watch them at any time Enabling the PrimeTime Anytime feature To enable the PrimeTime Anytime feature on your Hopper HD DVR do the following Press the MENU button on your DISH remote control or front panel highlight the Prime Time Anytime tile and press SELECT 10 56 AM PrimeTime Anytime PrimeTime Folder ANYTIME ES TT eee OBS 9 M gt et Get On Demand access to all HD programming that airs ABC CBS FOX NBC during primetime hours Mon Sat 8 11 pm Eastern Sun 7 11 pm Eastern without setting your DVR Enable Disable Every primetime show will be kept for 8 days To save a program longer click on the program in the PrimeTime Anytime menu and select Save You can record up to two other events simultaneously during primetime hours when PrimeTime Anytime is enabled 2 Select the Enable option to turn on the feature On the Setup screen for the feature you can change which channels are recorded and on which nights of the week You can also change the default of eight days before older recordings are replaced wi
204. y C Programming Availability Certain Services including without limitation some subscription Services sporting events and broadcast network Services may be blacked out in your viewing area if you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action If the location at which you are receiving Services is a wagering location you are not is to receive certain channels including without limitation Racetrack TV You must be at least 18 years of age or the applicable age of majority where you reside to order or receive adult oriented programming services D Changing Your Programming Selection Unless otherwise specified in this Agreement or any applicable Package Plan Agreement s you may change your programming selection at any time by notifying us A Programming Change Fee as detailed in Exhibit 1 may apply to suc gie eu changes unless you are receiving Services and or Equipment as defined in Section 4 A pursuant to a Package Plan Agreement that requires you to pay in full for all Services and or Equipment prior to receiving such Services and or Equipment a Pre Pay Promotion E Multi Month Subscriptions For multi month subscriptions you may downgrade your Services only when you renew You may not downgrade your Services during the term of a multi month subscription F Ordering Pay Per View You may use remote control and program guide to order pay per view Services
205. y Make sure the remote control has fresh batteries installed and is in SAT mode 2 Press the SYSTEM INFO button on the receiver front panel to display the System Information screen on the TV 3 Press and release the SAT button on the remote control e Remote 1 Press SYS INFO on the receiver s front panel The System Information screen lists your remote control Typically the remote control for your Hopper with Sling is shown on the TV connected to your Hopper with Sling HD DVR and the remote for the Joey Receiver on the TV connected to the Joey Receiver e Remote 2 3 8 As many as eight remote controls can be paired to a receiver and listed in its System Information screen If you have more than two DISH remote controls then consult the SYSTEM INFO screen on each of your receivers to ensure that all your DISH remote controls are paired with the correct receivers 4 Select Close to close the System Information screen e WY Z as SN oe e 913 book Page 17 Tuesday January 15 2013 4 57 PM T Satellite Receiver Controlling Other Components CONTROLLING OTHER COMPONENTS To use the remote to control other devices such as a TV DVD or Blu ray Disc player or VCR an audio tuner preamp or amplifier or another compatible DISH receiver via IR only you must first program the remote to control each of these devices You can do this using the following proce
206. you are watching live TV then you will see a pop up message on screen The New Adventures of Old Christine 08 LIFE is about to start Recording on this TV Record this Event Stop this Recording Allow Choose Allow and timer will change the channel and record the program Choose Stop and the timer will skip recording the scheduled event Note that stopping one event recording does not delete a series timer so future episodes will continue to be recorded When the Receiver is Off If the receiver is off when a scheduled type of event timer occurs the receiver will DVR Remain powered off in standby mode but will record the scheduled event Auto Tune Turn on at the scheduled time and for the event duration After a period of time if you do nothing your DISH receiver will turn off enter standby mode again oe N e 913 book Page 71 Tuesday January 15 2013 4 57 PM Record Future Programs Using the Timers List Special Considerations When Using Timers e For Locked or Restricted Programs You must enter the receiver password before you can create an automatic event timer for a program restricted by rating or on a locked or hidden channel If you do this and the restrictions or locks are subsequently changed then when the timer starts note that the receiver may display only an error or password entry menu screen e For Pay Per View Programs You must ord
207. your TV e oe es e 913 book Page 47 Tuesday January 15 2013 4 57 PM T Parental Controls Setting Receiver s Parental Controls What you ll find in this chapter 4 e WHAT ARE LOCKS AND RESTRICTIONS COPYING Locks FROM YOUR HOPPER TO A JOEY CREATING OR CHANGING A PASSWORD CREATING OR CHANGING RATINGS RESTRICTIONS e CREATING OR CHANGING CHANNEL LOCKS HIDING ADULT CONTENT OR LOCKED CHANNELS oe V ZI 913 book Page 48 Tuesday January 15 2013 4 57 Chapter 6 What are Locks and Restrictions WHAT ARE LOCKS AND RESTRICTIONS Locks and restrictions are powerful parental controls that allow you to password protect programming based on ratings or on a channel by channel basis When you set locks e f you try to access a locked channel or restricted program or you open the Parental Controls menu the receiver displays a message asking you to enter the password e The receiver permits three attempts to enter the correct password If you fail to enter the correct password the receiver does not allow you to try again for several minutes e f you enter the correct password then you can access the locked or restricted item or access the Parental Controls screen to make changes to any locks and restrictions e f you exit a locked or restricted item or close the Parental Controls screen then you must en
208. your TV After programming is complete the TV Power button will also turn your TV on and off in any device mode When Limited Mode is enabled only the POWER MUTE and VOLUME buttons will operate your TV Select DVD Code and follow the on screen instructions to program the remote in DVD Mode to control your DVD or Blu ray Disc player or VCR When Limited Mode is E e 913 book Page 18 Tuesday January 15 2013 4 57 PM N Chapter 2 Controlling Other Components enabled only the POWER and VCR function buttons like PLAY PAUSE etc will operate your device Select AUX Code and follow the on screen instructions to program the remote in AUX Mode to control your auxiliary device like an audio component or amplifier You can also program AUX mode to control a second TV or disc player or even certain other DISH receivers via IR commands only 3 Highlight and select Save when you are finished Limited Mode Your remote control is programmed automatically in Limited Mode to prevent inadvertent commands from being sent to your TV such as an accidental channel or input change When you use the remote to control your TV in Limited Mode you will only be able to use the POWER MUTE and VOLUME buttons Also when you use the remote to control your VCR using the mode button for a DVD or AUX device in Limited Mode you will only be able to use the POWER and VCR function buttons like PLAY P

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