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Dell WORKSTATION 530 User's Manual

1. Advanced Features 49 www dell com support dell com 50 Advanced Features If Password Status is set to Locked the following prompt appears Type the password and press lt Enter gt K NOTE If you have assigned a setup password the computer accepts your setup password as an alternate system password If you enter a wrong or incomplete system password the following message appears on the screen Incorrect password Enter password If you again enter an incorrect or incomplete system password the same message appears on the screen The third and subsequent times you enter an incorrect or incomplete system password the computer displays the following message Incorrect password Number of unsuccessful password attempts 3 System halted Must power down Even after your computer is turned off and on the previous message is displayed each time an incorrect or incomplete system password is entered K NOTE To further protect your computer from unauthorized changes you can use the Password Status system setup option in conjunction with the System Password and Setup Password options Deleting or Changing an Existing System Password 1 Enter system setup and verify that Password Status is set to U nlocked 2 Reboot your computer to force it to prompt you for a system password 3 When prompted type the system password 4 Press lt Ctrl gt lt Enter gt to disable the exi
2. system board SEI connector ri Gp front panel IEEE 1394 connector About Your Computer chassis speaker connector Y NOTE The control panel is mounted to the front of the chassis frame It controls the power button power light and hard drive access light The chassis intrusion switch and the chassis speaker are mounted inside the computer cover For more information on these components see the Service M anual Front Panel Labels The following table lists the labels for connectors on the front panel and briefly describes the function of each Front Panel Labels Connector Label 1394 System board IEEE 1394 connector 1394 FNT IEEE 1394 connector AUDIO System board audio connector CTRL_PNL Control panel connector DIAGLED Diagnostic lights EXT_SPKR Chassis speaker connector FNT_PNL System board connector HP_OUT speaker headphone jack INTRUDER Chassis intrusion switch connector USB_FNT Port 2 USB connectors 2 About Your Computer 35 support dell com www dell com 36 About Your Computer SECTION 3 Advanced Features System Settings M anageability Security Password Protection J umper Settings Installing and Configuring Software TAPI IEEE 1394 FireWire Power M anagement Dell System Utilities Z Q 2 A e 3 n gel xe e a cr o DI e
3. Message Cause Action Please connect USB The USB keyboard and or mouse Turn your computer off connect the USB Keyboard Mouse to USB must be connected to the USB keyboard and or mouse to one of the USB port s on the back of the connectors on the back of the connectors on the back of the computer computer computer and restart your computer See Back Panel F eatures Plug and Play The computer has encountered a See E xpansion C ard Problems Configuration Error problem in trying to configure one or more expansion cards Read fault T he operating system cannot read See Diskette D rive Problems and H ard from the diskette or hard drive Drive Problems Requested sector not found The computer could not find a particular sector on the disk or the requested sector is defective Reset failed The disk reset operation failed See Diskette D rive Problems and H ard Drive Problems Sector not found T he operating system is unable to See Diskette D rive Problems and H ard locate a sector on the diskette or hard Drive Problems drive Seek error T he operating system is unable to If the error is on the diskette drive try a find a specific track on the diskette or different diskette in the drive hard drive Shutdown failure A chip on the system board might be Run the System Board D evices tests in the malfunctioning Dell Diagnostics Time of day clock stopped The battery may be dead Enter system setup and c
4. M icroprocessor s malfunction See M icroprocessor Problems System board malfunctions See System Board Problems System board is damaged See Reset C orrupted BIOS Settings An error message See M essages and C odes A series of beeps on system startup See M essages and C odes Power Problems The power light on the front panel communicates codes that can help you determine whether there is a problem with your computer The following table lists the codes for the power light For more information see Diagnostic Lights Power Light Codes Power Light Cause Solid green Power is on and the computer is operating normally Blinking green T he computer is in the sleep state Microsoft Windows 2000 only For more information see Power M anagement Blinks green several times and then turns off There is a configuration error Check the diagnostic lights to see if the specific problem is identified Solid yellow The Dell Diagnostics is running atest or a device on the system board may be faulty or incorrectly installed Solving Problems 139 www dell com support dell com 140 Solving Problems Power Light Codes continued Power Light Cause Blinking yellow There is a system board or power supply failure Basic C hecks Check the diagnostic lights to see if the specific problem is identified Test the electrical outl
5. 16 Run the System Board Devices test group in the Dell Diagnostics Did any of the diagnostics tests fail Yes C ontact Dell for technical assistance No The problem is resolved Repair a Dropped or Damaged Computer A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label Fill out the Diagnostics Checklist as you perform the following steps Solving Problems 165 www dell com support dell com 166 Solving Problems Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Check all the expansion card connections in the computer and reseat any loose expansion cards Ensure that all cables are properly connected and that all components are properly seated in their connectors and sockets Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Run the System Board Devices test group in the Dell Diagnostics Did any of the diagnostics
6. Ensure that the speaker cable is firmly connected to the computer Test the electrical outlet verify that the speakers are connected to a working electrical outlet Ensure that the speakers are turned on Solving Problems 145 www dell com support dell com 146 Solving Problems If using headphones ensure that the headphone cable is connected to the speaker headphone connector see Front View of the Computer Doors O pen and Back Panel Features If using a sound card ensure that external audio devices are connected to the sound card s connectors and not to the microphone speaker headphone or line in connectors on the computer back panel see Back Panel Features Ensure that audio is not muted in the OS settings See the OS documentation for more information Adjust the volume control on the speakers if it is provided Adjust the volume control in the audio software For more information see the documentation for either your OS or your audio software If you are trying to listen to an audio CD try different CDs Reinstall the audio driver for your operating system Check for interference electrical appliances on the same circuit or operating in close proximity to the computer can cause interference If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off nearby fans lights lamps or other electr
7. 12 13 If necessary remove memory modules that occupy system board sockets in which you plan to install upgrade modules If you have the optional memory riser boards installed and you plan to install upgrade modules on the riser boards remove the riser boards Install the upgrade modules in system board or riser board sockets NOTE See Computer M emory Installation Guidelines K NOTE Without the optional memory riser boards installed the computer supports a maximum of 64 memory devices on all installed RIM M s With the memory riser boards installed the computer supports up to 128 memory devices 64 devices on each riser board See M emory M odule Label for the location of the label on the RIMM that identifies the number of memory devices it contains You can also determine the number of memory devices installed through the System M emory option in system setup If you removed the memory riser boards install the riser boards Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Z NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed The computer detects that the new memory does not match the existing system configuration information and generates the following message The amount of system memory has changed Strik
8. About Your Computer 29 www dell com support dell com System Cabling chassis intrusion switch control panel speaker drives diskette externally accessible EIDE microprocessor 0 microprocessor 1 fan bootable EIDE and or LVD SCSI telephony modem expansion card 30 About Your Computer expansion card fan ae XN Ne De RAS AN Na 4 power supply NOTE The control panel shown in System Cabling is mounted to the front of the chassis frame It controls the power button power light and hard drive access light The chassis intrusion switch and the chassis speaker are mounted inside the computer cover For more information on these components see the Service M anual System Board Components The following figure shows the principal connectors and components on the system board About Your Computer 31 www dell com support dell com System Board Components RIMM sockets 4 CD audio input connector si system board speaker 16 VRM 0 connector microprocessor 0 with heat sink microprocessor 0 fan connector parallel and serial 2 port connectors hy microprocessor 1 E fan connector PS 2 keyb
9. Safety Information Safety First For You and Your Computer Use the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated NOTICE Do not attempt to service the computer yourself except as explained in your online Dell documentation or otherwise provided to you Always follow installation and service instructions closely A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Turn off the computer and any peripherals 2 Wear awrist grounding strap and clip it to an unpainted metal surface such as the padlock loop on the back of the chassis If a wrist grounding strap is not available ground yourself by touching an unpainted metal surface on the chassis such as the power supply before touching anything inside your computer W hile you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components Also avoid touching components or contacts on a card and avoid touching pins on a chip 3 Disconnect your computer and peripherals from their power source
10. socket 4 ic I pair 4 socket 3 C socke 2 mm ket 1 pair socke J pair 1 suspend to RAM light socket 4 E co 85 cto 85 coc riser board B Computer Memory Installation Guidelines System board installation e Riser board installation e Memory addresses Sample configurations System Board Installation W hen installing memory modules in the system board sockets and not using the optional memory riser boards observe the following guidelines e Each memory socket on the system board must be occupied either by a RIMM oraCRIMM 72 Removing and Installing Parts e Memory sockets must be upgraded in matched pairs In other words two sockets in a pair must contain modules of identical capacity number of components and speed See System Board M emory Components to identify pairs of sockets e Mixed pairs of ECC and non ECC modules all function as non ECC e Besureto install a RIM M in socket 1 first closest to the processor before installing modules in the other sockets e The system board supports PC 600 and PC 800 memory modules Riser Board Installation W hen installing memory modules using the optional memory riser boards observe the following guidelines e The memory riser boards must be installed in system board memory sockets 1 and 2 Memory riser board A must be installed in system board memory socket 1 and riser board B must be installed in system board
11. www dell com support dell com 234 EN 55022 Limits and Methods of M easurement of Radio Interference C haracteristics of Information Technology Equipment EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Electromagnetic compatibility EMC Part 3 Limits Section 2 Limits for harmonic current emissions Equipment input current up to and including 16 A per phase EN 61000 3 3 Electromagnetic compatibility EM C Part 3 Limits Section 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current up to and including 16 A EN 60950 Safety of Information Technology Equipment K NOTE EN 55022 emissions requirements provide for two classifications e Class A is for typical commercial areas e Class B is for typical domestic areas RF INTERFERENCE WARNING ThisisaClassA product In a domestic environment this product may cause radio frequency RF interference in which case the user may be required to take adequate measures This Dell device is classified for use in a typical Class B domestic environment A Declaration of Conformity in accordance with the preceding directives and standards has been made and ison file at Dell Computer Corporation Products Europe BV Limerick Ireland Battery Disposal Your computer system uses a lithiu
12. 2 ASHES E 3 SUS AL AS A A ara 5 MEM MES Class B Device 11338 APSA UE Ba 7171 o AWE 21 4322 HADAS SI 2148 325417171 ABM FANHA SE E A ASE USuUC Please note that this device has been approved for nonbusiness purposes and may be used in any environment including residential areas MIC Class B Regulatory Mark 7171 VDE SH UBHS 79 as B ME AZ ERVA ESI PTD b akon Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A Additional Information To completely switch off the equipment the power supply cable must be removed from the power supply socket which should be located near the equipment and easily accessible A protection mark B confirms that the equipment is in compliance with the protection usage requirements of standards PN 93 T 42107 and PN EN 55022 1996 Wymagania Polskiego Centrum Badan i Certyfikacji Urzadzenie powinno by zasilane z gniazda z przytaczonym obwodem ochronnym gniazdo z ko kiem Wsp pracuj ce ze soba urz dzenia komputer mon
13. Removing and Installing Parts Computer Cover Interior Service Label Computer M emory Disk Drives and M edia Expansion Cards Microprocessor Airflow Shroud M icroprocessor VRM Computer Battery Z oa DI A e 3 n gel xe e a cr ol DI e 3 www dell com support dell com 66 Computer Cover e Opening the computer cover e Closing the computer cover Opening the Computer Cover A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 If you have installed a padlock through the padlock ring on the back panel remove the padlock 3 Laythe computer on its right side 4 Open the computer cover a Slide the cover release latch toward the top of the computer see the following figure b Raise the back of the cover and pivot it toward the front of the computer Removing and Installing Parts Opening the Computer Cover R Sa A NQ cover release latch da A a 4 A secur
14. T he labels located on your Dell computer Product Key also called the The Express Service C ode and Service Tag Number are unique identifiers for your D ell computer You will need the Product Key or Product ID number to complete the OS setup For more information see the Setup and Quick Reference Guide Dell Precision R esourceC D Dell Diagnostics Drivers Utilities e Computer and device documentation See the main menu on the ResourceC D that was shipped with your computer Use the pull down menu to make selections appropriate for your computer You can perform the following tasks Diagnose a problem Install or reinstall drivers Obtain information on your computer and devices NOTE User documentation and drivers are already installed on your computer when shipped from Dell You can use this CD to access documentation reinstall drivers or run diagnostics tools 16 About Your Computer Resources and Support Tools continued Resource Contents Using the Resource dia M Reinstallation CD W2K SP1 To reinstall your operating system use the OS CD that was shipped with your computer NOTE The OS CD may not include all the latest drivers for your computer If you reinstall your OS use the ResourceCD to reinstall drivers for the devices shipped with your computer For more information about reinstalling your OS see the OS installation documentation that was sh
15. 180 9 RemovetheResourceC D from the CD drive when you finish running the Dell Diagnostics 10 If you changed the Boot Sequence in system setup enter system setup and change the sequence back to the original configuration Advanced Testing W hen you select Advanced Testing from the Diagnostics M enu the following screen appears Advanced Testing Screen Dell Computer C ation imr dell oomi Diaquostice Build J E REI IHA Cont y beal time Cb Ly System Ti L 440 Family Hemary Controller Interras ontroller em Management BIOS Syatem Speaker Gi Interface Floating Foint Unit srsal Serial ia Tle TI PC AT Compatible Keyhoaria Pointing Devices Serial Ports Parallel Porta Hetwork Interfaces Diskette IDE Devices Audio Controller Misc FCI bevicre Device groups feuded Derice s Select Config Help Display the Fun terte meni Press EXC bor Previews menu NOTE The groups and devices listed in your screen can vary somewhat based on the components installed in your computer Information in the Advanced Testing screen is presented as follows e Device Groups lists the diagnostic test groups in the order they will run if you select AII from the Run tests menu option To select a test device group press the up or down arrow key to highlight the group Solving Problems Y NOTE The diagnostics may not list in the Device Groups area the names of all components or devices that are part of your computer system For
16. 3 www dell com support dell com 38 Advanced Features si Settings Entering system setup System setup screens e System setup navigation keys e Changing the boot sequence e Network operations e Integrated devices Each time you start your computer it compares the installed hardware with the system configuration information stored in NVRAM If the computer detects a discrepancy it generates an error message for each incorrect configuration setting You can use system settings as follows e To set user selectable options such as date and time or system password e To set the current configuration information such as the amount of memory or type of hard drive installed You can view the current settings at any time D ell recommends that you record the information for future reference If you have a line printer connected to the parallel port on your computer you can print the system setup screens by pressing lt Print Screen gt Before you use system setup you need to know the kind of diskette drive s and hard drive s installed in your computer If you are unsure of this information see the M anufacturing Test Report that came with your computer and is located in the D ell Accessories folder Entering System Setup 1 Turn on your computer If your computer is already on restart it 2 Whenr2 Setup appears in the upper right corner of the screen press lt F2 gt The System Setup menu appears If
17. 91 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 W ebsite http support euro dell com E mail web_esp_tech dell com Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 W ebsite http support euro dell com E mail web_esp_tech dell com GettingHelp 225 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers City Code Sweden U pplands Vasby Technical Support 08 590 05 199 International Access Code 00 Relational Customer C are 08 590 05 642 Country Code 46 Home Small Business Customer C are 08 587 70 527 City Code 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 W ebsite http support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for O ptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Switzerland Geneva Technical Support Home and Small Business 0844 811 411 International Access Code 00 Technical Support Corporate 0844 822 844 Country Code 41 Customer C are Home and Small Business 0848 802 202 City Code 22 Customer C are Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 W ebsite http support euro dell com E mail swisstech dell c
18. A network communications protocol See also Network Adapter TSR Terminate and stay resident A program application that isloaded staysin RAM after it isterminated and can be reactivated by pressing a designated hotkey or acombination of keys Examples of TSRs are calculatorsand calendars O SslikeW indowshavethe ability to constantly switch back and forth between applications and thereby do not require TSRs UDMA Ultra DM A A hard drive protocol that allows the computer to take advantage of fast Ultra AT A drives UL Underwriters Laboratories Inc U S Federal law mandates that all equipment used in a place of business be certified as safe by anationally recognized test laboratory In addition many local electrical and building codes and ordinances require that products becertified by anationallyrecognized test laboratory Because UL is one of the most widely recognized test laboratoriesin the U nited States many customers of large manufacturers make UL approval a mandatory requirement UPS Uninterruptible power supply A device that allows your computer to keep running for alimited amount of time after the primary power source is lost Typically a UPS can also provide protection against power surges URL Uniform Resource Locator A standard way of specifying the location of an object such asan HTM L document on the Internet Examples of URLs include the following e http www dell com e http support dell co
19. ALERT Cover was previously removed Removing and Installing Parts Computer Battery The 3 0 V C R2032 coin cell battery installed on the system board provides power to retain the configuration date and time information when the computer is turned off The computer battery is designed to provide years of service without being replaced However you may need to replace the battery if configuration or clock related inconsistencies occur or if one of the following messages is displayed during the boot routine Time of day not set please run SETUP program or Invalid configuration information please run SETUP program A CAUTION There is a danger of the new battery exploding if it is installed incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 If you have not already done so make a copy of your system configuration information in system setup If the settings are
20. NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Removethe airflow shroud 2 Pressthe securing clips at each end of the socket outward simultaneously until the module pops out slightly from the socket see the following figure 3 Lift the module away from the socket Removing and Installing Parts Removing a VRM VRM Ww securing clip VRM connector 4 Grasp the VRM by its top corners and ease it out of its connector Installing a VRM 1 Press the securing clips at each end of the socket outward until they snap open see Removing a VRM 2 Align the slots on the bottom of the module with the ridges inside the socket 3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module 4 Install the airflow shroud 5 Close the computer cover 6 Stand the computer upright 7 Reconnect the computer and devices to their electrical outlets and turn them on Removing and Installing Parts 125 www dell com support dell com 126 NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up
21. When the setup password is enabled you must know the setup password before you can reset the Chassis Intrusion option Security Cable Slot and Padlock Ring The computer has features that allow you to attach commercially available antitheft devices e Padlock ring to prevent unauthorized access to the interior of your computer install a standard padlock through the rings in the computer chassis and cover e Security cable slot to prevent unauthorized removal of your computer loop the galvanized security cable around an immovable object insert the attached locking device into the security cable slot on the back of your computer and lock the device with the key provided To locate the computer security features see Back Panel F eatures and O pening the Computer C over K NOTE Before you purchase an antitheft device ensure that it works with your computer Advanced Features 47 www dell com support dell com 48 Advanced Features Password Protection The computer provides the following types of password protection e System password e Setup password System Password e Assigning a system password e Using your system password e Deleting or changing an existing system password System passwords allow only those who know the password to have full use of the computer Your computer does not have the system password feature enabled when you receive it NOTICE Although passwords provide secu
22. Y NOTE For some Dell systems you are given a choice to create a diskette containing the BIOS update files or to download a file you can use from the hard drive Select the choice to use the file that requires no installation mechanism or application This allows you to download a file that you can use from the hard drive Goto an MS DOS prompt Change to the drive and file path where you downloaded the utility Type the command xxxxx writehdrfile where xxxxx is the name of the BIOS update executable file on the diskette and press lt Enter gt This generates a file with an hdr extension and a message appears indicating that the hdr file has been written Copy the hdr file to a blank formatted diskette K NOTE This diskette does not have to be bootable All operations for the recovery utility are performed by the BIOS and no boot files are required Insert the diskette into the diskette drive of the malfunctioning computer Then turn the computer on The computer automatically regenerates the BIOS from the diskette Remove the diskette from the diskette drive so that the computer does not boot from the diskette the next time you start the computer Solving Problems 207 support dell com www dell com 208 Solving Problems SECTION 7 Getting Help Help Overview Dell Contact Numbers Z Q 2 A e 3 n gel xe e a cr o DI e 3 www dell com su
23. on the system board eight with optional memory riser boards 64 128 256 and 512 M B 128 M B minimum 2 GB on the system board 4 GB with optional memory riser boards F000 0000h F 000 F FF Fh System Information Chip set Data bus width Address bus width DMA channels IRQs SCSI controller Network controller Intel 860 PCI AGP 64 bits 32 bits eight 15 integrated Adaptec AIC 7892 Ultra 160m LVD integrated 3C 920 based 10 100 3C om Ethernet controller with Remote W ake Up capabilities 3C 905C T X compatible BIOS chip 8Mb System clock 100 M Hz quad pumped Video Video type AGP 4x 1 5 V only or PCI graphics card see manufacturer s specifications 132 Technical Specifications Audio Audio type Audio controller Stereo conversion Interfaces Internal External AC 97 SoundBlaster emulation Analog Devices AD 1885 AC 97 C odec 16 bits analog to digital and digital to analog PCI bus AC 97 one line in jack two speaker headphone jacks one microphone jack Expansion Bus Bus types Bus speed PCI expansion card connectors PCI expansion card connector data width maximum PCI expansion card connector size AGP expansion card connectors AGP expansion card connector data width maximum AGP expansion card connector size AGP bus protocols PCI and AGP PCI 33 66 MHz AGP 66 MHz three 32 bit 33 MHz two 64 bit 66 MHz 32 64 bits 32 bit 33
24. reinstallation you will need your Windows NT CD your service pack CD and your Windows NT Product Key also called the Product ID or COA For more information refer to the W indowsNT installation guide provided with your computer Option 2 Dell Diagnostics Loads the Dell Diagnostics that allow you to perform tests and help determine if your computer has possible problems W hen the Diagnostics M enu appears select one of the options to continue e Option 3 Dell ZZTOP Imaging Software NOTICE This option reformats your hard drive and causes data loss Do not select this option unless a qualified Dell technician has instructed you to do so Helps you to restore a corrupted hard drive by reinstalling W indows and reconfiguring the computer to factory defaults e Option 4 SCSI Hard Drive Diagnostics Solving Problems 177 www dell com support dell com Runs a diagnostic test on your SC SI hard drive s The diagnostic test does not cause data loss However you should back up any important data before you run the test NOTE The SCSI hard drive diagnostics are intended for computers with SCSI hard drives and will ignore IDE hard drives e Option 5 Network Adapter D iagnostics C onfiguration Configures the resources and settings for the integrated network adapter It also allows you to run M S D O S based diagnostics on the adapter to help solve problems For more information on this utility refer to t
25. the hard drives the keyboard video and so on If there are no problems during the POST the computer continues the start up and loads the OS Product ID Also referred to as Product Key See COA Product Key Also referred to as Product ID See COA PS 2 Personal System 2 A mini DIN connector on your computer that is typically used to connect keyboard or mouse cable connectors PXE Pre boot eX ecution Environment A standard of W fM that allowsnetworked computersthat do not have an OS to be configured and started remotely PXE benefits include e Theclient computer does not necessarily need its own OS or even a hard drive Glossary 265 www dell com support dell com e Theclient computer can be remotely shut down and restarted Since PXE isan industry standard new computers can easily be added to the network RAID Redundant Array of Independent Disks A system of two or more drives working together for performance and fault tolerance RAID drivesare typically used on servers and high end PCs There are anumber of different RAID levels The three most common are 0 3 and 5 Level 0 Provides data striping but no redundancy This improves performance but does not provide fault tolerance Level 3 Same as Level 0 but also reserves one dedicated drive for error correction data providing good performance and some level of fault tolerance Level 5 Provides data striping at the byte level and a
26. 3883 Service Austin Texas U S A Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg Technical Support Brussels Belgium 02 481 92 88 International Access Code 00 Home Small Business Sales Brussels Belgium toll free 080016884 Country C ode 352 Corporate Sales Brussels Belgium 02 481 91 00 Customer C are Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 W ebsite http support euro dell com E mail tech_be dell com M acau Country C ode 853 Technical Support Customer Service Penang M alaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 M alaysia Penang International Access Code 00 Country C ode 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 222 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers M exico International Access Code 95 Country Code 52 Automated Order Status System Austin Texas U S A AutoTech Automated technical support Austin Texas U S A 512 728 0685 512 728 0686 RICREA Customer Technical Support 525 228 7870
27. B system board memory sockets 4 Removing and Installing Parts 83 www dell com support dell com 84 Disk Drives and Media e InstallingaCD zip or other externally accessible drive e Installing a hard drive e EIDE device installation guidelines e SCSI device installation guidelines Your computer provides the following drive bays One 3 5 inch diskette drive e Externally accessible drive bay holds up to three 5 25 inch 1 6 inch high externally accessible drives or up to two 5 25 inch 1 6 inch high externally accessible drives and one 3 5 inch 1 inch high hard drive NOTE The bottom externally accessible drive bay does not support a 3 5 inch 1 6 inch high hard drive e Hard drive bay holds up to three 3 5 inch hard drives The bay can hold three 1 inch high drives two 1 inch high drives and one 1 6 inch high drive or two 1 6 inch high drives See D rive T ypes for examples of these drives Removing and Installing Parts Drive Types diskette drive 5 25 inch drive 1 1 6 inch high 5 25 inch drive 2 1 6 inch high or 3 5 inch drive 4 1 inch high SS 3 5 inch drive 3 1 inch high 3 5 inch drive 2 1 inch high or 1 6 inch high 3 5 inch drive 1 1 6 inch high VA SS 5 25 inch drive 3 1 6 inch high Removing and Installing Parts 85 www dell com support dell com 86 Installing a CD Zip or Other Externally Accessible Drive EZ NOTE If you are rep
28. C omputer de C olombia C orporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell C omputer de M exico SA deC V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Additional Information Total Satisfaction Return Policy U S and Canada Only If you are an end user customer who bought new products directly from a Dell company you may return them to D ell within 30 days of the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with D ell the agreement may contain different terms for the return of products than specified by this policy To return products you must contact Dell C ustomer Service to receive a Credit Return Authorization Number See Getting Help to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping char
29. CRIMM empty 1280 MB 256 MB 256 MB 64MB 64MB 256 MB 256 MB 64MB 64MB 1536 MB 256 MB 256 MB 128 MB 128 MB 256 MB 256 MB 128 MB 128 MB 2048 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 1024 MB 512 MB CRIM M empty empty 512MB CRIM M empty empty 2048 MB 512 MB 512 MB CRIMM empty 512 MB 512MB CRIMM empty 2304MB 512 MB 512 MB 64MB 64MB 512 MB 512 MB 64MB 64MB 2560 MB 512 MB 512 MB 128 MB 128 MB 512 MB 512 MB 128 MB 128 MB 3072 MB 512 MB 512 MB 256 MB 256 MB 512 MB 512 MB 256 MB 256 MB 4096 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB Upgrading Computer Memory A CAUTION RIMMs can get very hot during normal operation Be sure that the RIMMs have had sufficient time to cool before you touch them A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer on its right side 3 Open the computer cover 4 To access system board memory sockets remove the microprocessor airflow shroud 76 Removing and Installing Parts 10 ll
30. Card Retention Arm If necessary disconnect any cables connected to the card Grasp the card by itstop corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact D ell and order part number 81808 K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Lower the expansion card retention arm and press it into place securing the expansion card s in the chassis Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed If you removed a sound card perform the following steps a Enter system setup select Integrated D evices and change the setting for Sound to On b Connect external audio devices to the audio connectors on the computer back panel see Back Panel F eatures If you removed an add in network adapter perform the following steps a Enter system setup select Integrated D evices and change the setting for Network Interface C ard to On b Connect the network cable to the integrated connector on the computer back pane
31. Cost of ownership Business asset data that helps an organization collect and track information about its assets COO dataiscontained in afileon acomputer defining the fiscal aspects of the computer such as ownership status warranty information lease configuration acquisition information and so on Thecomputer isatechnology investment and COO business asset data provides organizations with information they can use to target the reduction of maintenance and support costs as well as to assist system integrators track the cost of computers they provide for their customers Glossary 257 www dell com support dell com CPU Central processing unit A computer chip that interprets and executes program instructions Also referred to as the microprocessor CRIMM Continuity Rambus in line memory module RIMM M odule that provides electrical continuity through the Rambus channel when the channel is not fully populated All Rambusslotsin asystem must befilled with eitheraRIMM oraCRIMM D Sub See Subminiature D DAT Digital audio tape A type of magnetic tape originally designed for audio format now also used in computers to back up data DAT cassettes are about the physical size of audio cassettes and can store numerous GB of data Data Striping The segmentation of logically sequential data such as a single file so that segments can be written to multiple devices usually hard drives in around robin manner T his meth
32. Country City International Access Code Country Code City Code Department Name or Service Area Area Codes Website and E mail Address Local Numbers and Toll Free Numbers U S A Austin Texas International Access C ode 011 Country Code 1 Automated Order Status System toll free 1 800 433 9014 AutoTech for portable and desktop computers toll free 1 800 247 9362 Dell Home and Small Business Group for portable and desktop computers Customer Technical Support Return M aterial toll free 1 800 624 9896 Authorization Numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via http wwwdell com Customer Service C redit Return Authorization toll free 1 800 624 9897 Numbers National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 Material Authorization Numbers Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 Material Authorization N umbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellW are toll free 1 800 753 7201 Desktop and Portable Fee Based Technical Support toll free 1 80
33. D epartment One Dell Way Round Rock Texas 78682 USA 512 338 4400 IC Notice Canada Only M ost Dell computer systems and other Dell digital apparatus are classified by the Industry C anada IC Interference C ausing Equipment Standard 3 ICES 003 as Class B digital devices To determine which classification Class A or B applies to your computer system or other D ell digital apparatus examine all registration labels located on the bottom or the back panel of your computer or other digital apparatus A statement in the form of IC Class A IC ES 003 or IC Class B IC ES 003 will be located on one of these labels Note that Industry C anada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This Class B or Class A if so indicated on the registration label digital apparatus meets the requirements of the Canadian Interference C ausing Equipment Regulations Cet appareil num rique de la C lasse B ou Classe A si ainsi indiqu sur l tiquette d enregistration respecte toutes les exigences du Reglement sur le M ateriel Brouilleur du C anada CE Notice European Union M arking by the symbol C indicates compliance of this D ell system to the EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Dell system meets the following technical standards Additional Information 233
34. Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers City Code Ireland C herrywood Technical Support 0870 908 0800 International Access Code 16 Home User Customer Care 01 204 4095 Country C ode 353 Small Business C ustomer C are 01 204 4026 City Code 1 Corporate Customer C are 01 204 4003 Sales 01 286 0500 SalesF ax 01 204 0144 Fax 0870 907 5590 Switchboard 01 286 0500 W ebsite http support euro dell com E mail dell_direct_support dell com Italy M ilan H ome and Small Business International Access Code 00 Technical Support 02 577 826 90 Country C ode 39 Customer Care 02 696 821 14 City Code 02 Fax 02 696 821 13 Switchboard 02 696 821 12 W ebsite http support euro dell com E mail web_it_tech dell com Corporate Technical Support 02 577 826 90 Customer C are 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 W ebsite http support euro dell com E mail web_it_tech dell com 220 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 Technical Support Server Technical Support Dimension and Inspiron Technical Support Outside of Japan Dimension and Inspiron toll free 0120 1984 35 toll free 0120 1982 26 81
35. EPP Enhanced Parallel Port A parallel port design that provides improved bidirectional data transmission Like ECP it uses DMA to transfer data and often improves performance M any devicesthat connect to the computer s parallel port are designed to take advantage of the EPP standard EPP ECP Enhanced Parallel Port EPP E xtended C apabilities Port ECP A parallel port design that provides improved bidirectional data transmission using DMA EPP is for nonprinter devices ECP is for printers and scanners EPROM Erasable programmable read only memory ROM A chip that can be erased and then reprogrammed Glossary 259 www dell com support dell com ESD Electrostatic discharge A rapid discharge of static electricity that can damage computer chips and devices Ethernet A network communications protocol See also Network Adapter Expansion Card An electronic circuit board that installs in an expansion slot on the computer s system board expanding the capabilities of the computer Examples of expansion cardsinclude video modem and sound cards Expansion Slot A connector or slot on the computer s system board that allows for the insertion of an expansion card connecting it to the system s bus Express Service Code A numeric code located on a sticker on your Dell computer T hiscodeisamathematical conversion of the computer s Service T ag Number into a purely numeric format allowing for easy entry
36. FireW ire USB Connectors U sed to attach USB compliant devices such as printers and speakers to your computer NOTE When connecting a USB mouse or keyboard ensure that you connect to one of the Port 1 USB connectors on the back of the computer NOTICE USB devices do not operate with M icrosoft Windows NT About Your Computer 23 www dell com support dell com Back View of Your Computer The following figure shows the connectors lights and other features on the back of your computer Back Panel Features y serial port 1 connector A parallel port connector MY serial port 2 connector I A PS 2 keyboard connector 9 PS 2 mouse connector e audio connectors 0 Te IEEE 1394 connector network activity light cao ec Port 1 USB connectors 2 _ SSW _ network adapter tesse asce CE network link integrity light a AGP expansion slot security cable slot PCI expansion slots 5 padlock ring ALBO TRS ES AC power connector Connecting Devices W hen you connect external devices to your computer s back panel follow these guidelines e Check the documentation that accompanied the device for specific installation and configuration instructions 24 About Your Computer For example you must connect most devices to a particular 1 O port or connector to o
37. Problems 157 www dell com support dell com 158 Solving Problems Doesthe hard drive activity light blink during the boot routine Yes Go to the next question No The system board may be faulty Contact Dell for technical assistance Doesthe computer display a drive error message Yes See System M essages for an explanation of the message If you cannot correct the problem by performing the action described in the table then contact D ell for technical assistance No Go to the next question Is this the primary hard drive that contains the operating system Yes Go to the next question No Contact Dell for technical assistance Does the drive boot the operating system Yes Go to the next question No Filesin the operating system may be corrupt See your operating system documentation Is the drive operating properly Yes The problem is resolved No Contact Dell for technical assistance Battery Problems If an error message indicates a problem with the battery or if configuration information is lost from system setup when the computer is turned off the battery may be defective A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you perform this procedure see Safety First For
38. Sales 525 228 7811 or toll free 91 800 900 37 or toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Technical Support 020 581 8838 International Access C ode 00 Customer Care 020 581 8740 Country Code 31 Home Small Business Sales toll free 0800 0663 City Code 20 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 W ebsite http support euro dell com E mail tech_nl dell com New Zealand Home and Small Business 0800 446 255 International Access C ode 00 Government and Business 0800 444 617 Country C ode 64 Sales 0800 441 567 Fax 0800 441 566 Getting Help 223 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers City Code Norway Lysaker Technical Support 671 16882 International Access Code 00 Relational Customer C are 671 17514 Country Code 47 Home Small Business Customer C are 23162298 Switchboard 671 16800 Fax Technical Support Upplands Vasby Sweden 46 0 85 590 05 594 Fax Switchboard 671 16865 W ebsite http support euro dell com E mail nor_support dell com E mail Support for Servers Nordic_server_support dell com Poland Warsaw Technical Support 22 57 95 700 International Access C ode 011 Customer C
39. Versions Lists the version numbers of the Dell Diagnostics modules associated with the D evice Groups Solving Problems 181 www dell com support dell com 182 Solving Problems M essages and Codes e System messages e System beep codes e Warning messages e Diagnostics messages e Diagnostic lights SNMP platform event traps Your application programs operating system and computer can identify problems and alert you to them W hen a problem occurs a message may appear on your monitor screen a beep code may sound or a light code may be generated T he following subsections present information about messages beep codes and light codes System Messages If you receive a system message see the following table for suggestions on resolving problems indicated by the message T he system messages are listed alphabetically A CAUTION Before servicing any components inside your computer see Safety First For You and Your Computer The messages can help you determine what to do to resolve a problem If a problem resolution requires you to open the computer cover refer to Removing and Installing Parts for procedures you must complete before performing the suggested resolution If the problem persists after you perform the suggested resolution contact Dell for technical assistance NOTE If the system message you received is not listed in the table check the documentation for the application program that you
40. You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 10 11 12 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Reseat the battery in its socket with the side labeled facing up Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Enter system setup and reenter the current time and date Then exit system setup properly to save the information Turn off your computer and disconnect it from its electrical outlet Leave the computer off for at least 10 minutes Reconnect the computer to its electrical outlet and turn it on Enter system setup and check the date and time Are the date and time correct Yes The problem is resolved No The battery may be defective Go to step 12 Replace the battery Is the battery working properly Yes The problem is resolved No You may have a faulty system board Contact D ell for technical assistance E xpansion Card Problems If an error message indicates
41. a panel Refer to the documentation that came with the keyboard for more information Check for interference Keyboard extension cables can cause problems Restart the computer If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer wait 30 seconds and turn it on again During the boot routine do the Num Lock Caps Lock and Scroll Lock lights on the keyboard blink momentarily Yes Go to step 2 No Go to step 3 Use the keyboard to type some characters Do the characters appear on the screen Yes The problem is resolved No Contact Dell for technical assistance Run the PC AT Compatible Keyboards tests in the Dell Diagnostics Did any of the diagnostics tests fail Yes The original keyboard may be defective Go to step 4 No Go to the next question Do you have another computer that is working properly Yes Go to step 4 No Go to the next question Do you have another keyboard that is working properly Yes Turn off the computer wait 10 to 20 seconds and disconnect the keyboard Go to step 6 No Contact Dell for technical assistance 4 Turn off the original computer wait 10 to 20 seconds and disconnect the keyboard 5 Turn off your other computer wait 10 to 20 seconds and disconnect its keyboard C onnect the keyboard from the original computer and then turn the computer on Is the keyboard
42. accessed a copy is stored in cache memory The next time the microprocessor looks for information it first checks the cache If the data is there the microprocessor retrieves it from the much faster cache memory Drive caching and RAM caching significantly improve the overall speed of the computer See also L1Cache and L2 Cache CD Compact disc An optical form of storage media typically used for audio and application programs CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of aC D D atacan be written to a C D RW then erased and written over rewritten Chip SeelC CIM Common Information M odel CIM allows remote management application programs to access system management information on a client computer running any Microsoft W indows OS that includes the W BEM core components Clock Speed The speed given in MHz that indicates how fast computer components operate that are connected to the system bus The speed is generated by a quartz crystal on the system board that acts as a kind of metronome C omponentsthat aresynchronized with the clock speed can run faster or slower but their speed is determined by multiplying or dividing a factor by the clock speed cm C entimeter s A measurement of length equal to 0 39 inch CMOS Complementary metal oxide semicondu
43. an expansion card problem or if an expansion card seems to perform incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card Before you perform the following steps check the diagnostic lights to see if the specific problem is identified Also ensure that a hardware conflict does not exist between devices Solving Problems 159 www dell com support dell com 160 Solving Problems Fill out the Diagnostics Checklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Run the diagnostics provided by the manufacturers of all expansion cards installed in your computer K NOTE The manufacturers of many expansion cards such as video network interface and sound cards provide diagnostics programs f you do not have any diagnostics for your cards go to step 2 Did any of the diagnostics identify a problem Yes Contact the manufacturer of the card s No Go to step 2 Turn off the computer and devices disco
44. be necessary to remove the fan for microprocessor 0 For instructions on removing and installing the processor fan see the Service M anual 2 Lift the module away from the socket Removing a Memory Module Ww 4 securing clips 2 memory socket Removing and Installing Parts Installing a Memory Module 1 Press the securing clips at each end of the socket outward until they snap open see the following figure 2 Align the slots on the bottom of the module with the ridges inside the socket NOTICE To avoid damage to the memory module press the module straight down into the socket with equal force applied at each end of the module 3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module Installing a Memory Module securing clips 2 memory socket slots 2 Removing Memory Riser Boards NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Remove the microprocessor airflow shroud 2 Remove the memory riser board retention bracket see the following figure Removing and Installing Parts 79 www dell com support dell com 80 a b Lift the
45. by their location on the keyboard without distinguishing between lowercase and uppercase characters For example if you have an M in your password the computer recognizes either M or m as correct Certain key combinations are not valid If you enter one of these combinations the speaker emits a beep To erase a character when entering your password press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Tab gt or the lt Shift gt lt Tab gt combination to move to another field or press lt Esc gt at any time before completing step 5 4 Press lt Enter gt If the new system password is less than 32 characters the whole field fills with placeholders Then the option heading changes to Verify Password followed by another empty 32 character field in square brackets 5 To confirm your password type it a second time and press lt Enter gt The password setting changes to E nabled Your system password is now set you can exit system setup and begin using your computer Password protection takes effect when you restart the computer Using Your System Password W hen you start up the computer the following prompt appears on the screen when Password Status is set to U nlocked Type in the password and press lt ENTER gt to leave password security enabled press lt CTRL gt lt ENTER gt to disable password security Enter password
46. chassis anchor slots e Press the shroud toward the chassis until the top anchor tabs on the shroud snap securely into place See Removing the Microprocessor Airflow Shroud 2 Close the computer cover 3 Stand the computer upright Removing and Installing Parts 4 Reconnect the computer and devices to their electrical outlets and turn them on Y NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Removing and Installing Parts 117 www dell com support dell com M icroprocessor Installation guidelines Upgrading the microprocessor s Installation Guidelines A VRM must be installed for each microprocessor installed To locate the VRM and microprocessor sockets see System Board Components or the interior service label For single processor operations the processor must be installed in socket 0 and the VRM must be installed in connector 0 Processor socket 1 and VRM connector 1 must be empty To locate these components see System Board C omponents or the interior service label For dual processor operations both processor sockets and both VRM connectors must be populated For dual processor operations the two processors and the two VRM s must be identical If the processors do not match you receive a system message the diagnostic lights indicate an error and the computer may not startu
47. dell com 44 Advanced Features M anageability The following systems management applications are optional and can be included on your computer when you order it You can also download the applications from the Dell support website and install them on your computer See D ownloading Systems M anagement Utilities for more information e Dell OpenM anage IT Assistant Dell OpenM anage Client Instrumentation Dell OpenManage IT Assistant Dell OpenM anage IT Assistant is the premier Dell systems management application for configuring managing and monitoring computers and other devices on a corporate network IT Assistant employs the latest remote management technology to provide asset management configuration management event alert management and security management for systems equipped with industry standard management software Software of this type is called system management instrumentation IT Assistant supports instrumentation that conforms to the following industry standards e SNMP DMI e CIM The instrumentation available for your computer is Dell O penM anage Client Instrumentation which is based on DMI and CIM For more information on IT Assistant see the D ell O penM anage IT Assistant U ser s Guide available on the Dell support website See D ownloading Systems Management Utilities for more information Dell OpenM anage Client Instrumentation Dell OpenM anage Client Instrumentation is software t
48. diskette from the drive e Hard drive access light illuminates when a hard drive is reading data from or writing data to the drive e Diagnostic lights a series of lights that can help you diagnose a problem with your computer Connecting Devices W hen you connect external devices to your computer s back panel follow these guidelines e Check the documentation that accompanied the device for specific installation and configuration instructions 22 About Your Computer For example you must connect most devices to a particular 1 O port or connector to operate properly Also external devices like a printer usually require you to load device drivers before they will work When connecting a USB mouse or keyboard ensure that you connect to one of the Port 1 USB connectors on the back of the computer e Always attach external devices while your computer is turned off Then turn on the computer before turning on any external devices unless the documentation for the device specifies otherwise NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after turning off the computer to avoid possible damage to the system board Speaker Headphone J ack Used to connect computer speakers headphones or other audio output devices This jack is amplified to support headphones IEEE 1394 FireWire Connector Used to attach high speed serial multimedia devices For more information see IEEE 1394
49. drive connect the drive interface cable to the primary EIDE connector on the system board For more information see EIDE Device Installation Guidelines For a SC SI hard drive connect the drive interface cable to the SC SI connector on system board For more information see SC SI Device Installation Guidelines For a drive that comes with its own controller card connect the drive interface cable to the controller card Attaching Cables for a Hard Drive drive interface cable primary EIDE system board connector LVD SCSI system board connector 13 Ensure that all cables are firmly connected Fold cables out of the way to provide airflow for the fan and cooling vents Removing and Installing Parts 101 www dell com support dell com 102 14 15 16 17 18 19 20 al If the drive bay was previously empty remove the corresponding insert from the front panel From inside the cover press the ends of the insert outward with your finger until the insert snaps free of the front panel K NOTE If you are installing a hard drive do not remove the drive bay insert Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Enter system setup and
50. example it may not list a printer even though it is connected to your computer However the parallel port to which the printer is connected appears in the Device Groups list You can test your printer connection in the Parallel Ports tests e Devices for Highlighted Group lists the computer s current hardware e Device groups menu bar contains the options Run tests D evices Select C onfig and H elp To select a menu option press the left or right arrow key to highlight the option and press lt Enter gt or press the key that corresponds to the highlighted letter in the category title NOTE The options displayed on your screen should reflect the hardware configuration of your computer Advanced Testing Help Menu The Help options and a description of their functions are presented in the following table Advanced Testing Help Categories Help Option Description M enu Describes the Advanced Testing screen the D evice G roups and the diagnostic menus and commands and gives instructions on how to use them Keys Explainsthe functionsof all keystrokes that can be used in Dell Diagnostics Device Group Describes the highlighted group in the D evice G roupslist on the main menu and provides reasons for using certain tests Device Describes the highlighted device in the D evice Groups list on the Advanced T esting screen Test Describes the test procedure for each highlighted test group subtest
51. for installation NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer See the documentation that accompanied the drive to verify that the drive is configured for your computer C hange any settings necessary for your configuration Removing and Installing Parts 8 If the replacement drive does not have bracket rails attached remove the rails from the old drive by removing the four screws that secure the rails to the drive Then attach the bracket rails to the replacement drive see the following figure Y NOTE If you are not replacing an existing drive and the new drive does not have bracket rails attached install the extra rail set that is located inside your computer in an empty drive bay Attaching Bracket Rails for an Externally Accessible Drive bracket rails 2 i 4 9 Slide the drive bracket assembly into the drive bay until both drive bracket tabs snap securely into place see the following figure Removing and Installing Parts 89 www dell com support dell com 90 Installing an Externally Accessible Drive Removing and Installing Parts Installing the Diskette Drive 10 If you are installing a drive that has its own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer Change any settings necessary fo
52. into Dell s automated call routing system Enter the Express Service C ode using a touch tone telephone when contacting Dell for assistance F or moreinformation see http support dell com F Fahrenheit A measurement of temperature that equals the conversion formula 9 5 Tc 32 where Tc equals temperature in C FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations on how much radiation computers and other electronic equipment can emit 260 Glossary FSB Front side bus The data path and physical interface between the microprocessor and RAM ft Foot feet A measurement of length that equals 12 inches FTP File Transfer Protocol A standard Internet protocol to exchange files between computers on the nternet Like http which transfers HT M L pages and related files FTP isaprotocol that usesthelnternet sT C P IP protocols G Gravities A measurement of weight and force g Gram A measurement of mass and weight GB Gigabyte A measurement of data or drive storage capacity that equals 1024 M B 1 073 741 824 bytes GHZ Gigahertz A measurement of frequency that equals one thousand million Hz or one thousand M Hz GUI Graphical user interface Software that interacts with the user by means of menus windows and icons M ost applications that operate on the M icrosoft W indows OS are GUIs Hard Drive Controller A computer component
53. into the drive type dir a at the prompt and press lt Enter gt Using Microsoft W indows insert a diskette into the drive open M y C omputer from the desktop and double click the diskette drive icon Check the settings in system setup Clean the drive using a commercially available cleaning kit NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads rendering the drive inoperable If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Run the Diskette device group in the Dell Diagnostics Did anyof the tests fail Yes Contact Dell for technical assistance No Go to step 2 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Laythe computer on its right side Open the computer cover Remove and install the diskette drive Close the computer cover Stand the computer upright Reconnect the com
54. logic on the system board If the problem is with a serial port conflicting COM port settings If the problem is with a parallel port conflicting LPT port settings Incorrect or missing drivers Basic C hecks Check the diagnostic lights to see if the specific problem is identified Disconnect the cable from the computer and check the cable connector for bent or broken pins C heck for damaged or frayed cables If the cable is not damaged ensure that it is firmly connected to the computer e Test the electrical outlet Verify that the device is connected to a working electrical outlet e Verify that the device is turned on e Check for interference electrical appliances on the same circuit or operating in close proximity to the computer can cause interference If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Enter system setup and check the Integrated D evices option settings Then exit system setup properly to save the information and reboot the computer For a serial device check the Serial Port options for a parallel device check the Parallel Port options See the device s documentation for additional information on port settings and configuration requirements Is the device working properly Yes The problem is resolved No Go to step 2 2 Run the Serial Ports device group and or the Parallel Ports device group in the Dell D
55. monitor and keyboard are directly in front of you as you work Special shelves are available from D ell and other sources to help you correctly position your keyboard e Set the monitor at a comfortable viewing distance usually 510 to 610 mm 20 to 24 inches from your eyes e Ensure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor e Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen e Usea chair that provides good lower back support e Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse e Let your upper arms hang naturally at your sides e Sit erect with your feet resting on the floor and your thighs level When sitting ensure that the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture e Vary your work activities Try to organize your work so that you do not have to type for extended periods of time W hen you stop typing try to do thingsthat use both hands Safety Information 13 www dell com support dell com Wrists relax
56. operations About Your Computer Opening the Drive Door Controls and Lights e Power button controls the computer s AC input power See the following table for power button functions on computers running Microsoft Windows or Windows NT About Your Computer 21 www dell com support dell com Power Button Functions Computer Status Power Button Function Off Press and release to turn the computer on On Press and hold for more than 6 seconds to immediately turn the computer off NOTE Use this method only if the computer will not shut down normally On WindowsNT Press and release to attempt an orderly shutdown NOTE This works only if the Dell System Utilities are loaded on the computer Without the utilities the computer immediately turns off rather than performs an orderly shut down On Windows 2000 Press and release to put the computer in the sleep state NOTE This works depending on how Windows 2000 is configured For more information see Power M anagement Sleep state Press and release to bring the computer out of the sleep Windows 2000 state For more information see Power Management Power light illuminates in two colors and blinks or remains solid to indicate different states e Diskette drive access light illuminates when the drive is reading data from or writing data to a diskette Wait until this light turns off before you remove a
57. retention bracket up to disengage it from the chassis Lift the bracket away from the chassis NOTICE To avoid damage to the memory riser board press the securing clips with equal force applied at each end of the memory socket 3 Remove memory riser board A Es NOTE To access the securing clips on the system board memory sockets it may be necessary to remove the fan for microprocessor 0 For instructions on removing and installing the processor fan see the Service Manual Pressthe securing clips of system board memory socket 1 outward simultaneously until riser board A pops out slightly from the socket Lift riser board A away from the retention brackets on riser board B 4 Remove memory riser board B a Removing and Installing Parts Press the securing clips of system board memory socket B outward simultaneously until riser board B pops out slightly from the socket Lift riser board B away from socket 2 Removing Memory Riser Boards memory riser board retention bracket memory riser board A memory riser board B system board securing clips 2 Removing and Installing Parts 81 www dell com support dell com 82 Installing Memory Riser Boards NOTICE System board memory sockets 3 and 4 can either be empty or contain CRIM Ms Sockets 3 and 4 cannot contain RIM M s with memory riser boards installed in sockets 1 and 2 If any RIM Ms occupy memory sockets on the system board re
58. s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by D ell customers about their portable and desktop computer systems W hen you call AutoTech you use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service For the telephone number to call see D ell Contact Numbers TechFax Service Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of technical information Using atouch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax number you designate For the TechFax telephone number to call see Dell Contact Numbers Automated Order Status System You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts you for the information needed to locate and report on your order For the telephone number to call see Dell Contact Numbers Technical Support Service Dell s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about D ell hardware O ur technical support staf
59. sheet of the affected volume s and clicking C heck Now in the E rror checking section of the Tools tab If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First 3 For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Enter system setup and ensure that the problem drive is configured correctly M ake any necessary changes and reboot the computer Is the drive operating properly Yes The problem is resolved No Go to step 2 Test the hard drive by using one of the following methods For Microsoft Windows run the ScanD isk utility by clicking the Start button pointing to Run typing scandskw and clicking OK e For Microsoft W indows NT run the error checking utility by opening the property sheet of the affected volume s and clicking C heck Now in the E rror checking section of the Tools tab Is the drive operating properly Yes The problem is resolved No Go to step 3 Run the appropriate test group in the D ell Diagnostics 10 11 e ForanIDEorEI
60. socket 2 System board memory sockets 3 and 4 can either be empty or contain CRIM Ms Sockets 3 and 4 cannot contain RIM M s with memory riser boards installed in sockets 1 and 2 See System Board Memory Components to identify the system board sockets e Memory sockets on the riser boards must be upgraded in matched pairs In other words two sockets in a pair must contain modules of identical capacity number of components and speed See M emory Riser Board Components to identify pairs of sockets e Not all memory sockets on the memory riser boards need to be populated if one or more pairs of memory sockets contain RIM Ms then the next pair must contain CRIM Ms and the remaining pair s can be empty For example if the first and second pairs of memory sockets on the riser boards contain RIM Ms then the third pair must contain CRIM Ms and the fourth pair can remain empty e Mixed pairsof ECC and non ECC modules all function as non ECC e The optional memory riser boards only support PC 800 memory modules Removing and Installing Parts 73 www dell com support dell com 74 Addressing Memory with 4 GB Configurations If you use optional memory riser boards and eight 512 M B RIM Ms you can install 4 GB of physical computer memory C urrent workstation class O Ss such as Microsoft Windows NT and Windows 2000 can only utilize a maximum of 4 GB of address space H owever the amount of memory available to the OS wi
61. suggested resolution If the problem persists after you perform the suggested resolution contact Dell for technical assistance System Lights The following table lists the codes for the system lights gives probable causes and suggests corrective actions System Light Codes Power Light Hard Drive Light Cause Corrective Action Solid green N A Power is on and the computer is No corrective action is required operating normally Blinking green Blank The computer is in the suspended Use one of the appropriate methods state Windows 2000 only to wake up the computer See Power M anagement Blinks green several N A times and then turns off There is a configuration error Check the diagnostic lights to see if the specific problem is identified Solving Problems 193 www dell com support dell com System Light Codes continued Power Light Hard Drive Light Cause Corrective Action Solid yellow N A The Dell Diagnostics is running a If the Dell Diagnostics is running test or a device on the system board allow the testing to complete may be faulty or incorrectly installed heck the diagnostic lights to see if the specific problem is identified Also see System Board Problems If the computer does not boot contact Dell for technical assistance Blinking yellow Blank T here is a power supply or system Check the diagnostic lights to see if board failure the specific problem is id
62. that provides an interface with an individual hard drive W ith theintroduction of IDE the controller was produced as a chip integrated into thehard drivehousing whereasit was previously a dedicated expansion card See also Controller Heat Sink A piece of heat conductive metal that can be attached to the top of a chip such asthe microprocessor to draw heat away and allowthe chip to operate at a cooler temperature Hot Swappable Indicates that a device can be connected to or disconnected from a computer while the computer is running Afterthehot swappabledeviceisconnected to the computer the OS can immediately recognize and use the device hr Hour s A measurement of time that equals 60 min HTML H ypertext M arkup Language A set of codes inserted into an Internet web page intended for display on an Internet browser T he codes tell the browser how to display the contents of the web page http Hypertext Transfer Protocol A protocol for exchanging files between computerson the nternet Each URL begins with http Hz Hertz A measurement of frequency that equals 1 cycle per second C omputers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz 1 0 Input output An operation or device that enters and or extracts data from thecomputer F or example a keyboard is an input device and a printer is an output device 1 0 Address An address in RA
63. the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer on its right side 3 Open the computer cover 4 Letthecomputer dry for at least 24 hours Ensure that it isthoroughly dry before you proceed 5 Remove all expansion cards installed in the computer except the video card K NOTE If your primary hard drive is connected to a drive controller card and not one of the system board EIDE connectors leave the drive controller card installed in the computer 6 Close the computer cover 7 Stand the computer upright 8 Reconnect the computer and devices to their electrical outlets and turn them on Does the computer have power Yes Go to step 9 No Contact Dell for technical assistance 9 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 10 Laythe computer on its right side 11 Open the computer cover 12 Reinstall all expansion cards 13 Close the computer cover 14 Stand the computer upright 15 Reconnect the computer and devices to their electrical outlets and turn them on
64. to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications H owever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Additional Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations Model number W CP and W CM e Company name Dell Computer Corporation EMC Engineering
65. turn them on Allow 1 minute for the computer to initialize its components and then adjust the monitor s brightness and contrast controls Is the monitor readable Yes The monitor is working properly There may bea problem with the video card in the original computer Go to step 5 No The monitor may be defective See M onitor Problems 5 Turn off the computer and monitor wait 10 to 20 seconds and disconnect the monitor Connect the monitor back to the original computer and then turn them on 6 Turn off nearby fans lights lamps or other electrical devices Is the monitor readable Yes One or more of those devices was causing interference T he problem is resolved No Goto step 7 7 RuntheVESA VGA Interface tests in the Dell Diagnostics Did any of the tests fail Yes The video controller on the system board may be defective Contact Dell for technical assistance No Go to step 8 8 Run video diagnostics from the Dell Diagnostics menu Did any of the tests fail Yes The video controller on the system board may be defective Contact Dell for technical assistance No Contact Dell for technical assistance Sound and Speaker Problems Basic C hecks e Check the diagnostic lights to see if the specific problem is identified e If using external speakers Ensure that external audio devices are properly connected to the microphone speaker headphone and line in connectors on the computer back panel
66. 0 433 9005 Server Fee Based Technical Support toll free 1 800 967 0765 Sales C atalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 Dell Services for the D eaf Hard of Hearing or toll free 1 877 DELLTTY Speech I mpaired 1 877 335 5889 Switchboard 512 338 4400 Dellnet Technical Support toll free 1 877 D ellnet 1 877 335 5638 228 Getting Help SECTION 8 Additional Information Regulatory Notices ENERGY STAR Compliance Limited Warranty and Return Policy Z ol 2 A e 3 n gel xe e a cr o DI e 3 www dell com support dell com 230 Regulatory Notices Electromagnetic Interference EM I is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal C ommunication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Electromagnetic C ompatibility EMC is the ability of items of electronic equipment to function properly togethe
67. 0 90 3355 International Access Code 0021 Country Code 55 City Code 51 Sales W ebsite http www dell com br 0800 90 3366 Brunei Country C ode 673 C anada North York O ntario International Access C ode 011 Customer Technical Support Penang M alaysia Customer Service Penang M alaysia Transaction Sales Penang M alaysia Automated Order Status System AutoTech Automated technical support Customer C are From outside Toronto Customer C are From within Toronto Customer Technical Support Sales Direct Sales from outside Toronto Sales Direct Sales from within Toronto Sales Federal government education and medical Sales M ajor Accounts TechFax 604 633 4949 604 633 4955 toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 C hile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 604 633 4966 GettingHelp 217 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers C hina Xiamen Country Code 86 City Code 592 Technical Support Customer Experien
68. 164 Repair a Dropped or Damaged Computer 165 Hardware Conflicts 2 00 166 System M emory Problems o ooa 167 Microprocessor Problems 169 System Board Problems 0 171 Reset Corrupted BIOS Settings 173 Dell Diagnostics 2 0 oo e 2 175 When to Use the Dell Diagnostics 202 175 Features io ee a ee ee Se we Ra 175 Before You Start Testing 0 000 176 Running the Dell Diagnostics 04 176 Advanced Testing 0 0 0 180 Messages and Codes 0 o 0 0 182 6 Contents System Messages 2 0 2 182 System Beep Codes 2 o 0 190 Warning Messages o e 192 Diagnostics Messages 2 0 0 0 o 193 Diagnostic Lights 193 SNMP Platform Event Traps 199 Software Problems 0 0 201 Operating System Compatibility 203 Multiple Microprocessor Compatibility 2 2 203 INPUtERTOTS o o mua e Sede ed Bae amp 4 203 Error Messages 203 Device Drivers o o e 204 M emory Resident Programs 204 Program Conflicts 00 204 Memory Address Conflicts 0 205 Interrupt Assignment Conflicts 0 0 205 BIOS Recovery Utility 206 7 Getting Help Help Overview 2 0 o 0 210 Technical Assistance 2 2 ee 210 HEelp TO0lS i boo i Bebe a ok eee E eh aw A 210 Problems Wit
69. 44 520 1435 City Code 44 Technical Support Dell Precision O ptiPlex and toll free 0120 1984 33 Latitude Technical Support O utside of Japan Dell Precision 81 44 556 3894 OptiPlex and Latitude 24 H our Automated Order Service 044 556 3801 Customer Care 044 556 4240 Home and Small Business Group Sales 044 556 3344 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 044 556 3433 employees Large C orporate Accounts Sales over 3500 044 556 3430 employees Government Education and M edical Sales 044 556 3345 Dell Global Japan 044 556 3469 Individual U ser 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 4300 W ebsite http support jp dell com Korea Seoul Technical Support toll free 080 200 3800 International Access C ode 001 Country C ode 82 City Code 2 Sales Customer Service Seoul Korea Customer Service Penang M alaysia Fax Switchboard toll free 080 200 3777 2194 6220 604 633 4949 2194 6202 2194 6000 Getting Help 221 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers City Code Latin America Customer Technical Support Austin Texas 512 728 4093 U S A Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and C ustomer 512 728
70. AR Computers program ENERGY STAR Emblem The EPA sENERGY STAR Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy efficient computer products The EPA estimates that use of ENERGY STAR computer products can save computer users up to two billion dollars annually in electricity costs In turn this reduction in electricity usage can reduce emissions of carbon dioxide the gas primarily responsible for the greenhouse effect and sulfur dioxide and nitrogen oxides which are the two primary causes of acid rain Computer users can also help to reduce electricity usage and its side effects by turning off their computer systems when they are not in use for extended periods of time particularly at night and on weekends Additional Information 243 www dell com support dell com 244 Limited Warranty and Return Policy Three Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he limited warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwis
71. Bps Bytes per second A measurement of datatransmission speed BTU British Thermal Unit A measurement of thermal energy that equals approximately 1055 joules or 1055 watt seconds orthe amount ofthermal energy necessary to raise the temperature of one pound of pure liquid water by one degree F at the temperature at which water has its greatest density 39 F 256 Glossary Bus An electronic pathway that links computer components such asthe microprocessor RAM expansion cards and so on The width of a bus indicatesthe amount of datathat can move alongthe bus and is determined by the number of parallel conductorsin the bus For example a 32 bit bus has 32 conductors and can move 32 bits of data at once Bus Speed The speed given in MHz that indicates how fast a bus can transfer information For example PC bus speeds are 33 or 66 M Hz and the AGP bus speed is 66 MHz Intel Pentium microprocessors have bus speeds of 66 or 100 M Hz The microprocessor operating speed is determined by a combination of the bus speed and multiplier for example 100 M Hz bus speed x 4 5 multiplier 450 MHz microprocessor speed Byte A measurement of data storage that equals eight contiguous bits of information C Celsius A measurement of temperature that equals the conversion formula Tf 32 5 9 where Tf equals temperature in F Cache An area of high speed RAM set aside to store frequently accessed data W hen data is
72. DAT and zip drives To locate the EIDE interface connectors on the system board see System Board Components or the interior service label Each EIDE interface connector on the system board supports the following e Two channels master and slave LBA e PIO Mode3 and Mode 4 e UDMA Mode 3 Mode 4 and Mode 5 e Ultra AT A 100 backward compatible with ATA 66 and ATA 33 Removing and Installing Parts 103 www dell com support dell com 104 EIDE Cables To transfer data at full speed Ultra ATA 100 hard drives require an 80 conductor cable like that used with ATA 66 drives The 80 conductor cable has a 40 pin connector like the ATA 33 cable but it has twice as many wires within the cable If you use an ATA 33 cable with Ultra ATA 100 hard drives the drives will operate properly but data will transfer at ATA 33 speeds NOTICE Dell recommends that you use only EIDE cables purchased from Dell Cables purchased elsewhere are not guaranteed to work with Dell computers SCSI Device Installation Guidelines This section describes how to configure and install SCSI devices in your computer To install a SC SI device you can use one or both of the following SCSI controllers e TheSCSI connector on the system board To locate the SC SI system board connector see System Board Components or the interior service label NOTE The system board SCSI controller will support hard drives only Do not connect CD or DVD dr
73. DE hard drive run the IDE Devices device group e ForaSCSI hard drive run the SC SI Devices device group Did any of the diagnostics tests fail Yes Goto the next question No Goto step 4 Did any of the diagnostics tests indicate a faulty drive Yes The hard drive may be faulty C ontact D ell for technical assistance No Go to the next question Did any of the diagnostics tests indicate a faulty drive controller Yes The system board may be faulty C ontact D ell for technical assistance No Go to step 4 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive Also verify that the interface cable for each drive is firmly connected to the drive and to the system board Ensure that the front panel cable is firmly connected to the system board and the front panel Also ensure that the control panel cable is firmly connected to the front panel The control panel contains the hard drive activity light To locate the system board and front panel connectors see System Board Components and Front Panel Components Also see the interior service label Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Solving
74. Dell Precision WorkStation 530 USER S GUIDE www dell com DGLL support dell com Notes Notices and Cautions NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Abbreviations Acronyms and Definitions For a complete list of abbreviations acronyms and definitions see the Glossary Information in this document is subject to change without notice 2001 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text De Dell Precision OptiPlex Dell OpenM anage Dimension Inspiron Latitude the DE LL logo and Del Wareare trademarks of Dell Computer Corporation Microsoft Windows MS DOS and Windows NT are registered trademarks of M icrosoft Corporation nte and Pentium are registered trademarks and Xeonis a trademark of Intel Corporation BM is a registered trademark of International Business M achines Corporation Novell and NetWare are registered trademarks of Novell Inc As an ENERGY STAR Partner Dell Computer Corporation has determined that this product meetstheE NE RGY STAR guide
75. Getting Help to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard disk drive s and any other storage device s in the product s Remove any removable media such as diskettes CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If D ell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three Duringthe second and third years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of h
76. ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU Additional Information These provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell mu
77. Information Technology Equipment ITE including peripherals expansion cards printers input output 1 0 devices monitors and so on that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system A Notice About Shielded Signal C ables U se only shielded cables for connecting peripherals to any D ell device to reduce the possibility of interference with radio communications services U sing shielded cables ensures that you maintain the appropriate E MC classification for the intended environment For parallel printers a cable is available from D ell If you prefer you can order a cable from D ell on the World Wide Web at http wwwdell com products dellware index htm M ost Dell computer systems are classified for Class B environments To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EM C EM I or product safety information FCC Notices U S Only M ost Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices However the inclusion of certain options can change the rating of some configurationsto Class A To determine which classification appliesto your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting bracket
78. M anage Client Instrumentation 44 Downloading Systems Management Utilities 45 SOQUII aa ia ee ER a SEH SHER eS 46 Chassis Intrusion Detection 0 2 46 Security Cable Slot and Padlock Ring 47 Password Protection 0 0 0 0 0 0 48 System Password 0 48 Setup Password 2 2 51 Jumper Settings 2 0 o o 55 Installing and Configuring Software 56 TABI calano Ge Can ase SA Geeta a Nair ee Seen es ag aha ee 57 Installing a TAPI Device aa aaa 0 57 Installing a TAPI Sound Card 58 IEEE 1394 FireWire 60 PowerManagement 0000050005 61 Dell System Utilities 2 0 0 0 63 AutoShutdown oc 4 8 2 ke ke eA oe 63 Asstt TAG fcc aoe ei ata ae evo ed wesw ey b a 63 Auto Power On ag ee e ee ee ee 63 4 Removing and Installing Parts Computer Cover 2 0 e 66 Opening the Computer Cover 2 0 0 0 66 Closing the Computer Cover 67 4 Contents Interior Service Label 69 Computer Memory i 70 Computer Memory Installation Guidelines 72 Upgrading Computer Memory 76 Removing a Memory Module 78 InstallingaMemoryModule 79 Removing Memory Riser Boards 79 Installing Memory Riser Boards 82 Disk Drives and Media 2 0000 0004 84 Insta
79. M that is associated with a specific device such as a serial port parallel port or expansion slot and allows the microprocessor to communicate with that device IC Industry C anada The Canadian regulatory body responsible for regulating emissions from electronic equipment much asthe FCC doesin the United States IC polices the C anadian marketplace to ensure that equipment manufactured in or imported into Canada meet the proper emissions limits IC Integrated circuit A microelectronic semiconductor component consisting of many interconnected transistors and other devices Also called a chip Examples include the microprocessor hard drive controller and RAM chips IDE Integrated D evice Electronics An ATA specification for drive interface T his is a common interface used primarily for hard drives and CD drives This interface is commonly integrated directly into the computer s system board and it allows up to four drives to communicate simultaneously with the computer See also EIDE IP Internet Protocol The protocol governing how datais sent from one computer to another on the Internet See also IP Address and TCP IP IP Address Each computer on the Internet has at least one P address that uniquely identifies it from all other computers on the nternet W hen you send or receive dataon the nternet it contains both thesender s and receiver s addresses See also TCP IP IPX l nternetwork packet eX change A n
80. MHz connector 120 pins 64 bit 66 M Hz connector 184 pins one 32 bits 172 pins 4x 2x Pro110 modes at 1 5 V Drives Externally accessible bays Internal bays Up to two 5 25 inch 1 6 inch high externally accessible drives and one 5 25 inch 1 6 inch high externally accessible drive or one 3 5 inch 1 inch high hard drive Up to three 3 5 inch hard drives three 1 inch high drives two 1 inch high drives and one 1 6 inch high drive or two 1 6 inch high drives Technical Specifications 133 www dell com support dell com Ports E xternally accessible Serial DTE Parallel Video Network adapter PS 2 style keyboard PS 2 compatible mouse USB Audio IEEE 1394 Internally accessible SCSI drive Primary EIDE drive Secondary EID E drive Diskette drive CD drive audio interface Fans TAPI Key Combinations two 9 pin connectors 16550 compatible one 25 hole connector bidirectional one two optional 15 hole connector s on video card RJ 45 connector 6 pin mini DIN 6 pin mini DIN four USB compliant connectors two on front panel two on back panel one line in jack two speaker headphone jacks one on front panel one on back panel one microphone jack two 6 pin receptacle connectors one on front panel one on back panel 68 pin connector 40 pin connector 40 pin connector 34 pin connector 4 pin connector three 3 pin connectors 4 pin connector lt Ctrl gt lt Alt g
81. MO CRIMM 256 MB 64MB 64MB 64 MB 64MB 256MB 128 MB 128 MB CRIMM CRIMM 384 MB 128 MB 128 MB 64MB 64MB 512 MB 128 MB 128 MB 128 MB 128 MB 512 MB 256 MB 256 MB CRIMM CRIMM 640 MB 256 MB 256 MB 64 MB 64 M B 768 MB 256 MB 256 MB 128MB 128 MB 1024MB 256MB 256MB 256MB 256MB 1024 MB 512 MB 512 MB CRIMM CRIMM 1152 MB 512 MB 512 MB 64 MB 64MB 1280MB 512MB 512MB 128MB 128MB 1536 MB 512 MB 512 MB 256MB 256 MB 2048 MB 512 MB 512 MB 512 MB 512 MB Sample Configurations with Memory Riser Boards Total Memory Riser Board A Riser Board B Socket 1 Socket 2 Socket 3 Socket 4 Socket1 Socket2 Socket3 Socket 4 128 MB 64MB CRIMM empty empty 64MB CRIMM empty empty 256 MB 64MB 64MB CRIMM empty 64MB 64MB CRIMM empty 384MB 64MB 64MB 64MB CRIMM 64 MB 64MB 64MB CRIMM 512 MB 64MB 64MB 64MB 64MB 64 MB 64MB 64MB 64MB 256 MB 128 MB CRIMM empty empty 128MB CRIMM empty empty 512 MB 128 MB 128 MB CRIMM empty 128MB 128 MB CRIMM empty 768 MB 128 MB 128 MB 64MB 64MB 128 MB 128 MB 64MB 64MB 1024MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Removing and Installing Parts 75 www dell com support dell com Sample Configurations with Memory Riser Boards continued Total Memory Riser Board A Riser Board B Socket 1 Socket 2 Socket 3 Socket 4 Socket1 Socket 2 Socket 3 Socket 4 512MB 256 MB CRIMM empty empty 256 M B CRIMM empty empty 1024 MB 256MB 256MB CRIMM empty 256MB 256MB
82. NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty NOTE If you chose one of the available warranty and service options in place of the standard three year limited warranty described in the preceding text the option you chose will be listed on your invoice Additional Information One Year End User M anufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer Corporation Dell warrants to the end user in accordance with the following pro
83. Operating system and version Peripherals Expansion cards Are you connected to a network yes no _ Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s startup files Print each file if possible Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed GettingHelp 215 www dell com support dell com Dell Contact Numbers The following table provides country specific access codes and telephone numbers websites and email addresses that you can use to contact Dell The codes required depend on where you are calling from as well asthe destination of your call in addition each country has a different dialing protocol If you need assistance in determining which codesto use contact a local or an international operator Y NOTE Toll free numbers are for use only within the country for which they are listed Area codes are most often used to call long distance within your own country not internationally in other words when your call originates in the same country you are calling Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Australia Sydney I
84. WOR RIMM Rambus in line memory module A slim circuit board containingRDRAM chips RIM M s are plugged into sockets on the computer s system board to add memory to the computer T hey typically must be installed in matched pairs meaning two sockets forming a pair must contain RIM M sof identical capacity number of RDRAM chips and speed See also SIMM and DIMM RJ 45 A form of connector resembling a standard telephone jack that istypically used to connect Ethernet and Token Ring network adapters and cables Unlike a telephone jack an RJ45 connector has eight wires instead of two four or six ROM Read only memory M emory that stores data and programsthat cannot be deleted or written to bythe computer ROM unlike RAM retains its contents even after you turn off your computer Some programsessential to the operation of your computer residein ROM RS 232 A long established standard describing the interface for serial data communication between computers and related devices See also DCE and DTE RTC Real time clock Battery powered clock circuitry on the system board that keeps the date and time after you turn off the computer RTCRST Real time clock reset A jumper on the system board that can often be used for troubleshooting problems SCSI Small computer system interface A high speed interface that can be used to connect devices to a computer such as hard drives CD drives printers and scanners The SC SI c
85. Z TE EAE diia ESSERE JAE VAR PRE gt TE ERRE AT TENERTE gt CERT gt EA A PERA e Additional Information 241 www dell com support dell com 242 SA ME IIA ESOS HAS NES TAE EZ gt REA gt PEE PRN RE o OA E E AEREA gt RURAL A AFERRA gt TRE PRE SME AR LST RE E MARA OZ A EA o E AA Died EE E ee Mii 2K PTS E ERA SUICIDE RARE MOR REI gt AMAR HERDER MO AER RE EE RAT HEC RAI FAR e hnit BLAZE Ic as AYE BE e TER Se FS Pa AD Fe DA SR a EEE TE AS I AY AS cet FAC SF RA ARRIOLA AA DER Additional Information ENERGY STAR Compliance Certain configurations of D ell computer systems comply with the requirements set forth by the Environmental Protection Agency EPA for energy efficient computers If the front panel of your computer bears the ENERGY STAR Emblem your original configuration complies with these requirements and all ENERGY STAR power management features of the computer are enabled NOTE Asan ENERGY STAR Partner Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency NOTE Any Dell computer bearing the ENERGY STAR Emblem is certified to comply with EPA ENERGY STAR requirements as configured when shipped by Dell Any changes you make to this configuration such as installing additional expansion cards or drives may increase the system s power consumption beyond the limits set by the EPA s ENERGY ST
86. ack wall plate or to an RJ 45 port on a UTP concentrator or hub depending on your network configuration Dell recommends the use of C ategory 5 wiring and connectors for our customers networks NOTE Verify the type of network device to which you are connecting the computer A hub typically operates at 10 M bps A switch can operate at 10 or 100 M bps Ensure that the network adapter is configured for the appropriate speed See network adapter diagnostics and configuration utility on Dell Diagnostics About Your Computer 27 www dell com support dell com 28 About Your Computer Inside Your Computer e System cables e System board components e Front panel components The following figure shows the computer with the cover open K NOTE User service access points are color coded green Inside the Computer interior service label diskette drive bracket hard drive bracket externally accessible drive bracket chassis intrusion switch AGP card front panel brace cable retainer memory riser board retention bracket if needed speaker ia e_N expansion card microprocessor cooling fan airflow shroud X power supply 1 0 panel connectors system board AC power receptacle expansion card slots power supply airflow vents System Cables The following illustration shows all potential connectivity throughout the computer Connectivity is provided by the system board and front panel
87. adio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual 236 Additional Information VCCI Class B ITE Regulatory Mark MIC Notice Republic of Korea Only To determine which classification Class A or B applies to your computer system or other Dell digital device examine the Republic of Korean Ministry of Information and Communications MIC registration labels located on your computer or other D ell digital device The MIC label may be located separately from the other regulatory marking applied to your product Line three of the label identifies the emissions class for the product A for Class A products or B for Class B products NOTE MIC emissions requirements provide for two classifications e Class A devices are for business purposes e Class B devices are for nonbusiness purposes Class A Device 138 A 3 A Of W E Aw 2121 o AE 47828 ANDAGSS AES BESA 71710121 HAI E ASAE Ol E FSA BEHE Hof BR Bo 2089 Hole 74802 ws AI FREICH SE HR Da T9 Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find that this device is not suitable for your use you may exchange it for a nonbusiness purpose device Additional Information 237 www dell com support dell com 238 MIC Class A Regulatory Mark 1 7719 BATAY
88. after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Install a jumper plug on the RTCRST jumper pins and then remove it This resets the BIOS settings to the factory configuration See Jumper Settings to locate the real time clock reset jumper labeled RTCRST on the system board K NOTE If you do not have a spare jumper you can use the PSW D jumper However ensure that you install the PSW D jumper back on the PSW D pins before you turn on the computer Close the computer cover Stand the computer upright Solving Problems 173 www dell com support dell com 174 Solving Problems 7 Reconnect the computer and devices to their electrical outlets and turn them on Enter system setup and change the configuration information appropriate for your computer After you change the system settings exit system setup and reboot the computer Is the computer working properly Yes The problem is resolved No Contact Dell for technical assistance NOTE After you reset the computer using the RTCRST jumper you must enter
89. ake up For information on the relationship of the various option settings see N etwork C onfigurations Advanced Features 41 www dell com support dell com 42 Advanced Features Network Interface Controller This option under the Integrated D evices menu enables or disables the integrated network adapter This field also allows you to enable M BA support Option settings e On Theintegrated network adapter is enabled e Onw MBA The integrated network adapter is enabled with M BA support e Off The integrated network adapter is disabled Z NOTE You must restart the computer before Network Interface Controller option settings will take effect Boot Sequence The Boot Sequence M BA option setting allows you to specify a method for booting from a network server Remote Wake Up Remote W ake Up provides the ability either to remotely wake a computer from a low power sleep state or to remotely start up a computer that is turned off but connected to a power source Option settings e On The computer will start up when the appropriate signal is received by the network adapter W OL or modem W OR Onw Boot to NIC When the network adapter or modem receives the appropriate signal the computer attempts to boot from a network server If a boot routine is not available from the network server the computer attempts to boot from the devices specified in the Boot Sequence Off The com
90. al appliances on the same circuit or operating in close proximity to the computer can cause interference If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Perform the procedure in Serial or Parallel Device Problems Is the device working properly Yes The problem is resolved No Go to step 2 Run the printer s self test Doesthe self test complete successfully Solving Problems 147 www dell com support dell com 148 Solving Problems Yes Go to step 3 No The printer is probably defective If you bought the printer from Dell contact Dell for technical assistance If you did not take it to an authorized service center for repair Try to print again Doesthe print operation complete successfully Yes The problem is resolved No Contact Dell for technical assistance Serial or Parallel Device Problems K NOTE If you are having a problem with a printer see Printer Problems If a system message indicates a serial or parallel port problem or if equipment connected to a port seems to perform incorrectly or not at all the source of the problem can be any of the following A faulty connection between the port and the device Incorrect settings for system setup options Incorrect settings in the operating system s configuration files A faulty cable between the port and the device A faulty device Faulty port
91. ally noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ellW are products M onitors keyboards and mice that are D ell branded or that are included on D ell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ellW are program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Getting Help to find the appropriate contact information for obtaining customer assistance f warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other loc
92. an connect up to seven devices using a single controller Each device is accessed by an individual ID number on the SC SI controller s bus See also LVD SDRAM Synchronous dynamic random access Memory DRAM A typeof DRAM usedon DIM Ms SDRAM is synchronized with the system clock speed operating at the same speed as the system bus sec Second s A measurement of time Serial Port An I O port on your computer that transfers data sequentially one bit at a time It uses either a 9 pin ora25 pin malesubminiature D connector typically to connect a device such as amodem or mouse Also referred to asa COM port See also DCE and DTE Service Tag Number A five to seven digit alpha numeric code located on a sticker on your Dell computer T his code is programmed into your computer s system setup by Dell during the manufacturing process D ell customer support applications usethe ServiceTagto display all of the configuration and support history information for your specific computer See also Express Service C ode For more information see http support dell com SIMM Single in line memory module A slim circuit board containing RAM chips SIM M s can be plugged into sockets on the computer s system board to add memory to the computer D epending on the computer SIM M s may need to be installed in multiples of two or four See also DIM M and RIMM SMART Self M onitoring And Reporting Tool A standard for developing hard dr
93. and the drive is not the only bootable drive enter system setup and change the appropriate drive setting to None Remove the drive from the computer Write Write fault on selected drive fault The operating system cannot writeto See Diskette Drive Problems and Hard the diskette or hard drive Drive Problems 190 Solving Problems System Beep Codes If an error occurs during startup that cannot be reported on the monitor your computer may emit a beep code that identifiesthe problem The beep code is a pattern of sounds for example one beep followed by a second beep and then a burst of three beeps code 1 1 3 meansthat the computer was unable to read the data in NVRAM If a beep code is emitted write it down on a copy of the Diagnostics Checklist and look it up in the following table If you are unable to resolve the problem by looking up the meaning of the beep code use the D ell Diagnostics to identify a more serious cause If you are still unable to resolve the problem contact Dell for technical assistance If the computer loses power and beeps constantly when you turn it back on the BIOS is probably corrupted See BIOS Recovery Utility for information on restoring the BIOS System Beep Codes Code Cause Action 1 1 2 Microprocessor register failure Contact D ell for technical assistance 1 1 3 NVRAM read write failure Run the System Board Devices tests in th
94. and then press the power button W hen the computer is operating normally it can be automatically or remotely started as long as it remains connected to an electrical outlet For more information see Power M anagement If the problem is still not resolved contact D ell for technical assistance Computer isin a reduced power or sleep state ABCD Use one of the appropriate methods to wake up the computer See Power M anagement If the problem is still not resolved contact D ell for technical assistance BIOS is not executing ABCD Perform the procedure in Reset C orrupted BIOS Settings Possible power supply or power cord failure ABCD Perform the procedure in Power Problems Possible system board failure ABCD Contact Dell for technical assistance M icroprocessor and or VRM mismatch ABCD Perform the procedure in M icroprocessor Problems Possible VRM 0 failure Perform the procedure in M icroprocessor Problems ABCD Q yellow green O off 196 Solving Problems Diagnostic Light Codes Before POST continued Light Pattern Cause Action Possible VRM 1 failure Perform the procedure in M icroprocessor Problems ABCD Possible VRM 0 and VRM 1 failure Perform the procedure in M icroprocessor Problems ABCD Possible memory riser board A failure Perform the procedure in System M emory Problems ABCD Possible me
95. ardware failure to D ell s C ustomer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipmentsto other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term Additional Information 245 www dell com support dell com 246 You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell isnot required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONSAND DEFECTSIN HARDWARE
96. are 22 57 95 999 Country Code 48 Sales 22 57 95 999 City Code 22 Fax 22 57 95 998 Switchboard 22 57 95 999 W ebsite http support euro dell com E mail pl_support dell com Portugal Technical Support 35 800 834 077 International Access C ode 00 Customer Care 800 300 415 or Country Code 35 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 412 Fax 35 121 424 01 12 E mail es_support dell com Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 224 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers South Africa J ohannesburg Technical Support 011 709 7710 International Access Code 09 091 Customer Care 011 709 7707 Country Code 27 Sales 011 709 7700 City Code 11 Fax 011 706 0495 Switchboard 011 709 7700 W ebsite http support euro dell com E mail dell za_support dell com Southeast Asian and Pacific Customer Technical Support C ustomer Service 604 633 4810 C ountries and Sales Penang M alaysia Spain M adrid Home and Small Business International Access C ode 00 Technical Support 902 100 130 Country C ode 34 Customer Care 902 118 540 City Code
97. assistance Recover From a Program That Is Not Responding 1 Press lt Ctrl gt lt Alt gt lt Delete gt Did the Close Program window appear Yes Goto step 2 No Skip to step 4 2 Click the program that no longer responds 3 Click End Task Is the computer operating properly Yes The problem is resolved No Go to step 4 4 Press the reset button to reboot the computer Restart a Computer That Is Not Responding 1 Press and hold the power button for more than 6 seconds to immediately turn off the computer Solving Problems 163 www dell com support dell com 164 Solving Problems Did the computer turn off Yes Skip to step 3 No Go to step 2 2 Disconnect the AC power cable from the computer wait 10 to 20 seconds and reconnect the AC power cable 3 Press the power button to turn on the computer NOTICE If your computer is not responding turning off power or unplugging the power cord should be done only as a last resort Doing so can cause problems with system settings and configuration Repair a Wet Computer Spills splashes and excessive humidity can cause damage to the computer If an external device such as a printer or modem gets wet contact the manufacturer of the device for instructions A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting
98. ated Diskette drive 0 seek A cable may be loose or the system See Diskette Drive Problems failure configuration information may not match the hardware configuration Diskette read failure A cable may be loose or the diskette See Diskette Drive Problems may be faulty Diskette subsystem reset The diskette drive controller may be Run the Diskette tests in the Dell failed faulty Diagnostics Diskette write protected The diskette write protect feature is Remove the diskette from drive A and activated move the write protect tab to the unlocked position Drive not ready No diskette is in the drive The Put a diskette in the drive or close the operation requires a diskette in the drive latch drive before it can continue 186 Solving Problems System Messages continued M essage Cause Action Gate A20 failure One or more memory modules may be loose See System M emory Problems General failure T he operating system is unable to carry out the command This message is usually followed by specific information for example PRINTER OUT OF PAPER Respond by taking the appropriate action Hard disk configuration error The hard drive failed initialization See Hard Drive Problems Hard disk controller failure Hard disk failure Hard drive read failure The hard drive failed initialization See Hard Drive Problems Invalid confi
99. ations will be made freight collect Y NOTE Before you ship the product s to Dell back up the data on the hard disk drive s and any other storage device s in the product s Remove any removable media such as diskettes CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Additional Information Coverage During Years Two and Three Duringthe second and third years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s C ustomer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part D ell will ship parts freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect Dell will includea prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide
100. can change the rating of some configurations to Class A ITE including peripherals expansion cards printers input output 1 0 devices monitors and so on integrated into or connected to the system should match the electromagnetic environment classification C lass A or B of the computer system To determine which classification applies to your computer system examine the regulatory labels markings see and located on the bottom or back panel of your computer Once you have determined your system s VCCI classification read the appropriate VC CI notice Additional Information 235 www dell com support dell com Class A ITE LR RA ER E VCCI DEE BB CT OORE ZAER CENTO LE did 0 ET TDEANNTIE NADA ARAS This is a Class A product based on the standard of the Voluntary C ontrol Council for Interference VC C1 for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise W hen such trouble occurs the user may be required to take corrective actions VCCI Class A ITE Regulatory Mark VCCI A Class B ITE TORRI Hp LPE FAMA A EAR Ae VCCI DIL CESS DIA B finti CORKRMSRERM CESS Z CEANELLTUETAI SYASFVEV a YZEL TERN Sk SARMBESSHROTCEMHBVET HARD TIELMENERELT lt KRE am This is a Class B product based on the standard of the Voluntary Control Council for Interference VC C1 for information technology equipment If this equipment is used near a r
101. ce Home and Small Business Preferred Accounts Division Large C orporate Accounts toll free 800 858 2437 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2999 C zech Republic Prague Technical Support 02 22 83 27 27 International Access C ode 00 Customer Care 02 22 832711 Country C ode 420 Fax 02 22 83 27 14 City Code 2 TechFax 02 22 83 27 28 Switchboard 02 22 832711 W ebsite http support euro dell com E mail czech_dell dell com D enmark H orsholm Technical Support 45170182 International Access C ode 00 Relational Customer C are 45170184 Country Code 45 Home Small Business C ustomer C are 32875505 Switchboard 45170100 Fax Technical Support U pplands Vasby Sweden 46 0 859005594 Fax Switchboard 45170117 W ebsite http support euro dell com E mail den_support dell com E mail Support for Servers Nordic_server_support dell com Finland H elsinki Technical Support 09 253 313 60 International Access C ode 990 Technical Support Fax 09 253 313 81 Country C ode 358 Relational C ustomer C are 09 253 313 38 City Code 9 Home Small Business Customer C are 09 693 79194 Fax 09 253 313 99 Switchboard 09 253 313 00 W ebsite http support euro dell com E mail fin_support dell com 218 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and T
102. ct external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the computer back panel see Back Panel Features 15 If you installed an add in network adapter perform the following steps a Enter system setup select Integrated D evices and change the setting for Network Interface C ard to O ff b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the computer back panel see Back Panel Features Removing an Expansion Card A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer down on its right side 3 Open the computer cover Removing and Installing Parts 113 www dell com support dell com 114 10 11 12 13 Press the lever on the expansion card retention arm and raise the retention arm see Raising the Expansion
103. cter is illegal for password use the computer emits a beep 3 Typein and then verify the password After you verify the password the Setup Password setting changes to Enabled T he next time you attempt to enter system setup the computer prompts you for the setup password NOTE The setup password can be the same as the system password Advanced Features 51 www dell com support dell com 52 Advanced Features K NOTE If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password A change to Setup Password becomes effective immediately rebooting the computer is not required Operating Your Computer With a Setup Password Enabled W hen you start system setup the Setup Password option is highlighted prompting you to type the password If you do not enter the correct password the computer lets you view but not modify system setup options K NOTE To further protect your computer from unauthorized changes you can use the Password Status system setup option in conjunction with the System Password and Setup Password options Deleting or Changing an Existing Setup Password To change an existing setup password you must know the setup password 1 Enter system setup 2 If you have already assigned a setup password type it at the prompt 3 Highlight Setup Password and press the left or right arr
104. ctor Memory chips that are often used for NVRAM storage COA Certificate of Authenticity The M icrosoft Windows COA isa 25 digit alpha numeric code located on a sticker on your computer You need the COA to completethe OS setup or reinstallation Also referred to as the Product Key or Product ID For more information see http support dell com COM Port A shortened reference to communications port The typical designation for a serial port connection to a modem or other serial device M ost computers support one or two serial ports designated as COM 1 and COM2 Control Code An I O character that causes an action rather than appears as part of the data You can input most control codes by simultaneously pressingthe lt Ctrl gt key and a letter or character on the keyboard Some control codes usually have their own assigned keys such as lt Escape gt lt Tab gt lt Delete gt lt Backspace gt and lt Enter gt Different OSs and programs have their own conventions for what effect certain control codes will have such as interrupting the current process or suspending output C ontrol codescan also beused to affect an output device such as causing a printer to start a new line of text Controller Part of acomputer typically a separate circuit board or chip that allows the computer to use certain kinds of devices T ypes of controllers include hard drive network keyboard interrupt and graphics controllers COO
105. e No Go to step 2 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Ensure that the power cables from the power supply are firmly connected to the connectors on the system board Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Is the computer working properly Yes The problem is resolved No Go to step 9 Perform the procedure in System M emory Problems Is the computer working properly Yes The problem is resolved No Go to step 10 Perform the procedure in E xpansion C ard Problems Is the computer working properly Yes The problem is resolved No Go to step 11 11 12 Perform the procedure in Keyboard Problems Isthe computer working properly Yes T he problem is resolved No Goto step 12 Perform the procedure in Reset C orrupted BIOS Settings Is the computer working properly Yes The problem is resolved No Contact Dell for technical assistance Reset Corrupted BIOS Settings If the computer cannot boot and you have exhausted all other troubleshooting options perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds
106. e this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ellW are products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ellW are program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Additional Information Coverage During Year One Duringthe one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See
107. e Dell Diagnostics 1 1 4 ROM BIOS checksum failure Run the System Board D evices tests in the D ell Diagnostics if possible 1 2 1 Programmable interval timer Run the System Board Devices tests in the Dell Diagnostics if possible 1 2 2 DMA initialization failure Run the System Board D evices tests in the D ell Diagnostics if possible 1 2 3 DMA page register read write failure Run the System Board D evices tests in the D ell Diagnostics if possible 1 3 Video memory failure Run the VESANGA Interface tests in the D ell Diagnostics 1 3 1 Memory modules not being properly identified or used See System M emory Problems through 2 4 4 3 1 1 Slave DMA register failure Run the System Board D evices tests in the D ell Diagnostics if possible 3 1 2 Master DMA register failure Run the System Board D evices tests in the D ell Diagnostics if possible 3 1 3 Master interrupt mask register failure Contact Dell for technical assistance 3 1 4 Slave interrupt mask register failure Contact Dell for technical assistance 3 2 2 Interrupt vector loading failure Contact Dell for technical assistance 3 2 4 Keyboard controller failure Run the Keyboard tests in the Dell Diagnostics Otherwise contact Dell for technical assistance 3 3 1 NVRAM power loss Run the System Board Devices tests in the Dell Diagnostics if possible 3 3 2 NVRAM configuration Run the System Board D evices tests in the Dell Diagnostics if possible 3 3 3 Real t
108. e firmly connected Fold cables out of the way to provide airflow for the fan and cooling vents 94 Removing and Installing Parts 14 15 16 Ly 18 19 20 If the drive bay was previously empty remove the corresponding insert from the front panel From inside the cover press the ends of the insert outward with your finger until the insert snaps free of the front panel NOTE If you are installing a hard drive do not remove the drive bay insert Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Enter system setup and update your drive configuration information e Ifyou installed a diskette drive update the D iskette D rive A option to enable your new diskette drive e Ifyou installed an EIDE CD zip or tape drive set the appropriate D rive option 0 or 1 under Secondary D rives to Auto Ifyou installed a hard drive update the drive settings under Primary D rives After you update the system settings exit system setup and reboot the computer If you installed a hard drive partition and logically format the drive before proceeding to the next step See the operating system s documentation for instructions Test the drive to verify that it is opera
109. e in all locations outside the continental U S Please call your local Dell representative for information on availability World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other D ell products Through the Internet you can access most of the services described in this section including AutoTech TechFax order status technical support and product information You can access D ell s support website at http support dell com To select your country click the map that appears The Welcome to support dell com page opens Enter your system information to access help tools and information Dell can be accessed electronically using the following addresses e World Wide Web http wwwdell com http wwwdell com ap for Asian Pacific countries only http www euro dell com for Europe only http wwwdell com la for Latin American countries e Anonymous file transfer protocol FTP ftp dell com Login as user anonymous and use your e mail address as your password e Electronic Support Service support us dell com apsupport dell com for Asian Pacific countries only support euro dell com for Europe only e Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com Getting Help 211 www dell com support dell com 212 Getting Help AutoTech Service Dell
110. e the F1 key to continue F2 to run the setup utility Enter system setup and check the value for System M emory T he computer should have already changed the value of System M emory to reflect the newly installed memory If the new total is correct skip to step 14 If the memory total is incorrect repeat step 1 through step 3 C heck the installed modules and riser boards to ensure that they are seated properly in their sockets Then repeat step 9 through step 12 Removing and Installing Parts 77 www dell com support dell com 78 14 When the System M emory total is correct exit system setup 15 Run the Dell Diagnostics to verify that the memory modules are operating properly Removing a Memory Module NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label NOTICE To avoid damage to the memory module press the securing clips with equal force applied at each end of the memory socket 1 Press the securing clips at each end of the memory socket outward simultaneously until the module pops out slightly from the socket see the following figure NOTE To access the securing clips on the system board memory sockets it may
111. ed Testing Information ani Results Program Options Exit te MS DOS Test All Devices Performs quick or extensive tests on all devices Test O ne Device Performs quick or extensive tests on a single device after you select it from a list of device groups After you select Test O ne D evice press lt F 1 gt for more information about a test Advanced Testing Allows you to modify the parameters of a test select a group of tests to perform and access additional information about Advanced T esting Information and Results Provides test results test errors version numbers of subtests and additional information on the Dell Diagnostics Program O ptions Allows you to change the settings of the D ell Diagnostics Exit to MS DOS Exits to the MS DOS prompt 8 Select the type of tests to perform To perform a quick check of your computer or a specific device select Quick Tests from the Test All D evices or Test O ne D evice option Quick Tests runs only the tests that run fast and do not require user interaction Dell recommends that you choose Q uick Tests first to increase the odds of tracing the source of the problem quickly For athorough check of your computer or to check a particular area of your computer select E xtended Tests from the Test All Devices or Test O ne D evice option To customize your test s select the Advanced Testing option Solving Problems 179 support dell com www dell com
112. ed and flat 1 L_S I WF A gt Arms at desk level A CAM N CJ Feet flat on the floor tea TCS CODO 14 Safety Information M onitor screen at or below eye level Monitor and keyboard positioned directly in front of the user SECTION 2 About Your Computer Finding Information and Assistance Front View of Your Computer Back View of Your Computer Inside Your Computer z Qa 2 A e 3 n gel xe e a cr o DI e 3 www dell com support dell com Finding Information and Assistance The following table lists the resources that D ell provides as support tools Additional resources may be shipped with your computer system Resources and Support Tools Resource Contents Using the Resource Setup and Quick Reference G uide e System setup Support tools Basic troubleshooting Upgrade information Frequently asked questions Seethe Setup and Quick R eference G uide for information on the following e Setting up your computer Finding and using support resources e Diagnosing a problem e Using tools and utilities Service and Registration Labels e Express Service Code and Service Tag Number WWW DELL COM Service Tag XXXXX Express Service Code XX XXX XX Windows OS Professional OEM Nave Here SS 200000 MURI VANTI RI a IOIAK Product Key XXXXX XXXXX XXXXX XXXXX XXXXX XXIX Product ID or COA
113. ement software to inform the network manager that specific events have occurred on your computer The following table lists the SNM P platform event traps your computer generates Solving Problems 199 www dell com support dell com 200 Solving Problems SNMP Platform Event Traps Description Code BIOS boot failure 02 03 23 6f 00 Fan failure 02 03 04 06 01 Chassis intrusion 02 03 05 6f 00 Temperature failure 02 03 01 06 01 Invalid password 02 03 06 6f 01 Voltage failure 02 03 02 06 01 PC presence 02 03 25 6f 00 Software Problems e Operating system compatibility e Multiple microprocessor compatibility Inputerrors e Error messages e Device drivers e Memory resident programs e Program conflicts e Memory address conflicts e Interrupt assignment conflicts e BIOS recovery utility This section provides general guidelines for analyzing software problems See Finding Information and Assistance for a list of software resources available to you from Dell including drivers utilities documentation and operating system backups For detailed troubleshooting information on a particular application program see the documentation that accompanied the software or consult the support service for the software vendor If your computer is behaving erratically back up your files immediately If your computer has a tape drive installed see the documentation that came with the tape backup software for in
114. empts The computer failed to completethe Contact Dell for technical assistance and at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support boot routine three consecutive times for the same error report the checkpoint code nnnn to the support technician Oneof the fans caused an error the last time you used the computer Ensurethat nothingisblockingthe chassis airflow vents on the back of the computer and that all fansinsidethe computer are working properly Alert Previous fan failure Alert Previous processor thermal failure Oneor both of the microprocessors overheated the last time you used the computer Ensurethat nothingisblockingthe chassis airflow vents on the back of the computer and that all fansinsidethe computer are working properly Also ensure that the microprocessor heat sinks are properly installed Alert Previous reboot was due to voltage regulator failure Oneor both of the VRM s failed the last time you used the computer Contact Dell for technical assistance Alert Previous shutdown due to thermal event One of the microprocessors or hard drives overheated the last time you used the computer Ensure that nothing is blocking the chassis airflow vents on the back of the computer and that all fans inside the computer are working properly Also ensure that the mic
115. ems detected system board may be faulty Address XXXXXXXXh Device RIMM_Y Solving Problems 185 www dell com support dell com System Messages continued Message Cause Action Attachment failed to The diskette drive or hard drive See Diskette D rive Problems and Hard respond controller cannot send data to the Drive Problems associated drive Bad command or file name Thecommand you entered doesnot Ensure that you have spelled the exist or the file name you specified is command correctly put spacesin the faulty proper place and used the correct pathname Bad error correction code Thediskette drive or hard drive See Diskette D rive Problems and H ard ECC on disk read controller detected an uncorrectable Drive Problems read error Controller has failed The hard drive or the associated See Hard Drive Problems controller is defective Data error T he diskette or hard drive cannot Run the ScanD isk utility in the read the data M icrosoft W indows operating system to check the file structure of the diskette or hard drive See your operating system documentation for more information If you are using a different operating system run the appropriate utility to check the file structure of the diskette or hard drive See your operating system documentation Decreasing available One or more memory modules may See System M emory Problems memory be faulty or improperly se
116. ems encountered before and during POST only not during normal operation To locate the diagnostic lights see Front View of the Computer Doors Open The following tables lists the codes for the diagnostic lights gives probable causes and suggests corrective actions The lights are labeled to help you match the pattern on your computer with one shown in the tables e Diagnostic Light Codes Before POST e Diagnostic Light Codes During POST Preboot Diagnostic Codes The following table lists the codes for the diagnostic lights that occur before the computer begins the POST Diagnostic Light Codes Before POST Light Pattern Cause Action No electrical power is supplied to the Connect the computer to its electrical outlet Ensure that O O O O computer the front panel power light is on If the power light is off ensure that the computer is connected to a working ABCD electrical outlet and then press the power button If the problem is still not resolved contact D ell for technical assistance yellow green off 000 Solving Problems 195 www dell com support dell com Diagnostic Light Codes Before POST continued Cause Action Normal off condition C omputer is connected to its electrical outlet rc Q gt vu o D 5 5 ABCD Ensure that the front panel power light is on If the power light is off ensure that the computer is connected to a working electrical outlet
117. entified Also see Power Problems and System Board Problems Blinking yellow Solid green T here is a system board failure Check the diagnostic lights to see if the specific problem is identified Also see System Board Problems Solid green anda N A beep code during POST A problem was detected while the BIOS was executing See System Beep C odes for instructions on diagnosing the beep code Also check the diagnostic lights to see if the specific problem is identified Solid green power N A light and no beep code and no video during POST The monitor or the graphics card may be faulty or incorrectly installed Check the diagnostic lights to see if the specific problem is identified Also see Video Problems Solid green power N A light and no beep An integrated system board device may be faulty Check the diagnostic lights to see if the specific problem is identified If code but the the problem is not identified contact computer locks up Dell for technical assistance during POST 194 Solving Problems Diagnostic Lights W hen you turn on your computer it performs a series of self diagnostic checks A successful POST ends with a single beep that signifies the start of normal operation If the computer fails to complete the POST a series of lights located on the computer can help you understand which test failed or why the computer stopped responding T hese lights communicate probl
118. er serial device See also DCE DVD Digital versatile disc An optical form of storage media typically used for movies DVD hasimproved capacity and bandwidth compared with the CD Most DVD drives support CD media as well ECC Error checking and correction A type of RAM that checks datathat isbeingread or transmitted for errors and when necessary corrects the errors See also EDO ECP Extended C apabilities Port A parallel port design that provides improved bidirectional data transmission Like EPP it uses DMA to transfer data and often improves performance D evices such as printers that connect to the computer s parallel port are designed to take advantage of the ECP standard EDO E xtended data out A type of RAM that improves the timeto read from memory on faster microprocessors such as the Intel Pentium F or faster computers different types of DRAM are considered See also ECC EIDE Enhanced integrated device electronics An improved version of the ID E interface for hard drives and CD drives EIDE uses Logical Block Addressing which allows for hard drive storage capacities greater than 528 MB It makes use of DMA channels and can address up to four drives Also called fast ATA EMI Electromagnetic interference Electrical interference caused by electromagnetic radiation Energy Star A series of EPA requirements to decrease the overall consumption of electricity EPA Environmental Protection Agency
119. essible Drive and Attaching Cables for the Diskette Drive Removing and Installing Parts For a diskette drive or non EID E tape drive connect the drive interface cable to the diskette connector on the system board For an EIDE CD zip or tape drive connect the drive interface cable to the secondary EIDE connector on the system board For more information see EIDE Device Installation Guidelines For an EIDE hard drive connect the drive interface cable to the primary EIDE connector on the system board For more information see EIDE Device Installation Guidelines For a SC SI drive connect the drive interface cable to the SC SI connector on system board For more information see SC SI Device Installation Guidelines For a drive that comes with its own controller card connect the drive interface cable to the controller card e Foradrivethat has audio output capability such as a CD drive connect the audio cable to the audio CD input connector on the system board Attaching Cables for an Externally Accessible Drive DC power cable drive interface cable cable clips 2 cable retainer secondary E IDE system board connector board connector R LVD SCSI system Removing and Installing Parts 93 www dell com support dell com Attaching Cables for the Diskette Drive drive interface cable cable clips 2 cable retainer diskette system board connector 13 Ensure that all cables ar
120. et ensure that the electrical outlet is working by testing it with a different device such as a lamp W hile diagnosing the problem connect the computer power cable directly to a known working electrical outlet to ensure that the computer turns on Do not connect it to a power protection device UPS power strip or extension cord Ensure that all power cables are firmly connected verifying that each power cable is adequately connected at the computer device and to the electrical outlet Check for interference electrical appliances on the same circuit or operating in close proximity to the computer can cause interference Test the power cable swap the power cables between the computer and the monitor to see whether the problem symptoms change If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Reconnect the computer and devices to their electrical outlets Turn on the computer Doesthe power light on the front of the computer light up Yes The problem is resolved No Go to step 4 Turn off the computer swap the power cable with a known working cable such as the monitor cable and then turn on the computer Is the computer working properly Yes You need a new power cable Contact D ell for technical assistance No The co
121. etworking protocol from Novell that interconnects networks that use Novell s NetW are clients and servers See also SPX and IPX SPX IPX SPX Internetwork Packet eX change IPX Sequenced Packet eX change SPX A Novell network Glossary 261 www dell com support dell com communications protocol that functions similarlyto TORA IRQ Interrupt request An electronic pathway assigned to aspecific device so that the device can communicate with the microprocessor Each device connection must be assigned an IRQ For example the first serial port in your computer is typically assigned to IRQ4 Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISA Industry Standard Architecture A standard for IBM compatible PCs that extends the bus architecture to 16 bits It also allows for bus mastering although only the first 16 M B of RAM are available for direct access ISA is sometimes referred to asAT bus architecture ISO International Organization for Standardization A voluntary organization founded in 1946 comprised of the national standards organizations of many countries ISO determines international standardsin many areas including computers and communications ANSI isthe American member of ISO Kb Kilobit s A measurement of data that equals 1024 bits A measurement of the capacity of memory integrated circuits See also KB KB Kilobyte s A measurement o
122. ezy upewni sie aby nic nie lezato na kablach systemu komputerowego oraz aby kable nie byty umieszczone w miejscu gdzie mo na by oby na nie nadeptywa lub potyka sie o nie Nie nalezy rozlewa napoj w ani innych ptyn w na system komputerowy Nie nalezy wpycha zadnych przedmiot w do otwor w systemu komputerowego gdyz moze to spowodowa pozar lub porazenie pradem poprzez zwarcie element w wewnetrznych System komputerowy powinien znajdowa sie z dala od grzejnik w i zr det ciepta Ponadto nie nalezy blokowa otwor w wentylacyjnych Nalezy unika ktadzenia luznych papier w pod komputer oraz umieszczania komputera w ciasnym miejscu bez mo liwo ci cyrkulacji powietrza wok niego BSMI Notice Taiwan Only BSMEES ERICO HS BAN Dell He A BSMI AREA MIR ZIA gt E ESA A AEREO RU PAA o ERE AAA RO REA AC HS TA MA ESS BC ATAR gt FERRER gt LAR FEE AIBR o AURA AFPR BURR AS AY ACES FA BA o AURR A BSMIA HA RA AER gt H FAMA LU EREE T A PEA BSMISER gt OSO RI AI BM gt HATER gt BSM E ALE ARS Dell Computer Corporation fe Ht EAS til E EEE ARA Le be hI BE ERE WSS FFG BSMI E A RE BRR S MOL E gt ERATE GF PR RRA GE BE o KREDAR ATEO PE gt LF AY EE BME EAS PEER EE o FARA ME Gi RE RA A FF lt p BSMI AE BF SE i Jed FS ie HE AY BR BIALE 0 AE BRR Hi A E AS a SE Pe A CARR gt HEHE HE PRAY PR ELA Bk BAS PH o JE BEE BEE FS SE BRS SG BA gt LORA OTE A AG Be AL EF HE FE SEER A e
123. f an error is detected or terminate testing when an adjustable error limit is reached e Access online Help screens that describe the tests and tell how to run them Solving Problems 175 www dell com support dell com 176 Solving Problems Read status messages that inform you whether test groups or subtests completed successfully Receive error messages that appear if problems are detected Before You Start Testing Read Safety First For You and Your Computer and the safety instructions in your System Information G uide Turn on your printer if one is attached and ensure that it is online Enter system setup confirm your computer s system configuration information and enable all of its components and devices such as ports Running the Dell Diagnostics Y NOTE Dell recommends that you print these procedures before you begin For additional information refer to the Del Precision WorkStations ResourceCD User s Guide located on the Del ResourceCD See Finding Information and Assistance for more information Insert the Dell Precision ResourceC D into the CD drive Microsoft Windows automatically runs the ResourceC D and the main menu appears K NOTE If this is the first time you have used the ResourceCD an installation utility automatically runs and then the main menu appears Press lt Alt gt lt F 4 gt to exit the main menu Ensure that your diskette drive is empty NOTE Some
124. f datathat equals 1 024 bytes 1024 KB equals 1 MB kg Kilogram s A measurement of mass that equals 1 000 grams 262 Glossary kHz Kilohertz A measurement of frequency that equals 1 000 Hz L1 Cache Level 1 cache A small very fast primary cache that is stored inside the microprocessor It is faster than the L2 cache L2 Cache Level 2 A larger slower secondary cache used with the L1 cache In older microprocessors the L2 cache was usually external to the processor contained on chip s or an expansion card On more recent processors the L 2 cache is typically integrated into the processor Ib Pound s A measurement of weight that equals 16 oz or 0 453592 kg LBA Logical block addressing A defining feature of EIDE that allows acomputer to address a hard drive larger than 528 MB up to 8 4 GB in data storage capacity A logical block address is a 28 bit value that maps to a specific cylinder head sector address on the drive LED Light emitting diode An electronic component that lights up when a current is passed through it LIF Low insertion force A typeof socket or connector that allows a computer chip to be installed or removed with minimal stress applied to either the chip or its socket See ZIF Local Bus A bus that allows chips and other componentsin the computer to access the microprocessor at a speed synchronized with the microprocessor bus speed LPT Port Line print terminal The typical de
125. f use computer based diagnostics to provide fast accurate answers to questions To contact Dell s technical support service see Before You Call and then call the number for your country as listed in D ell Contact Numbers Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact D ell for customer assistance H ave your invoice or packing slip handy when you call For the telephone number to call see Dell Contact Numbers Product Information If you need information about additional products available from Dell or if you would like to place an order visit D ell s website at http wwwdell com For the telephone number to call to speak to a sales specialist see D ell Contact Numbers Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box For the telephone number to call see D ell Contact Numbers 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include acopy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the D ell Diagnostics 4 Include any accessories that belong with the item s being returned such as power cables software diskettes and guides if the retu
126. fety Information Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging e Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads Ergonomic Computing Habits A CAUTION Improper or prolonged keyboard use may result in injury A CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following ergonomic guidelines when setting up and using your computer system e Position your system so that the
127. fits in the heat sink retention base 10 ll c For each of the replacement metal clips that secure the heat sink to the microprocessor fit the end of the clip that does not have the latch to the heat sink retention base Then press down on the clip s latch to secure the clip to the heat sink retention base see Removing the Microprocessor Heat Sink Install the airflow shroud Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Y NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Enter system setup and confirm that the top line in the System Data area correctly identifiesthe new microprocessor Also confirm that the values under the C PU Information menu are correct for the new microprocessor Exit system setup and then run the Dell Diagnostics to verify that the new microprocessor is operating properly Removing and Installing Parts 123 www dell com support dell com 124 VRM e RemovingaVRM e Installing a VRM NOTICE A VRM must be installed for each microprocessor installed To locate the VRM and microprocessor sockets see System Board Components or the interior service label Removing a VRM A CAUTION Before you perform this procedure see Safety First For You and Your Computer
128. g table for the component or equipment that is not working properly Solving Problems Problem Computer power light does not stay on solid green Action See Power Problems M onitor power light does not turn on See M onitor Problems No video display on the monitor See Video Problems No sound See Sound and Speaker Problems Printer not working properly See Printer Problems Serial or other parallel devices not working properly See Serial or Parallel Device Problems M ouse not working properly See M ouse Problems Keyboard not working properly Cannot read or access diskettes See Keyboard Problems See D iskette Drive Problems Cannot boot the computer or access a hard drive See Hard Drive Problems System time resets or loses time See Battery Problems Expansion card errors or malfunction See Expansion C ard Problems Cannot communicate with the network See Network Problems A program locks up See Recover From a Program That Is Not Responding Solving Problems Problem Action Computer locks up See Restart a Computer That Is Not Responding Computer gets wet See Repair a W et Computer Computer is dropped or damaged See Repair a D ropped or D amaged Computer Hardware devices conflict See Hardware Conflicts System memory amount is not correct See System M emory Problems
129. ged or frayed cables Ensure that the cable is firmly connected to the computer If you are using a USB mouse ensure that you connect to one of the Port 1 USB connectors on the computer back panel see Back Panel Features Reinstall the mouse driver for your operating system Restart the computer If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer wait 10 to 20 seconds and disconnect the mouse C onnect the mouse back to the computer and then turn it on Is the device working properly Yes The problem is resolved No Go to step 2 If you are using a PS 2 mouse enter system setup and ensure that M ouse Port under the Integrated D evices option is set to On Then exit system setup properly to save the information and reboot the computer Is the device working properly Yes The problem is resolved No Go to step 3 If you are using a PS 2 mouse run the M ouse test in the Pointing Devices device group in the Dell Diagnostics Did the tests complete successfully Yes Go to the next question No Contact Dell for technical assistance Do you have another computer that is working properly Yes Go to step 4 No Go to the next question Do you have another mouse that is working properly Yes Turn off the computer wait 10 to 20 seconds and disconnect the mouse Then go to step 6 No Contact Del
130. ges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund or credit only if the sealed package containing the diskette s or CD s is unopened Returned products must be in as new condition and all of the manuals diskette s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either applications software or an operating system that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment This Total Satisfaction Return Policy does not apply to DellW are products which may be returned under D ellW are s then current return policy In addition reconditioned parts purchased through D ell Spare Parts Sales in C anada are nonreturnable Additional Information 253 support dell com www dell com 254 Additional Information Glossary A Ampere A measurement of current in an electrical conductor AC Alternating current Electricity that reverses its direction at a rate of 60 times per second 50 times per second in some countries See DC Accelerator A computer component that enhancesthe processing speed of a particular device usually by taking over some of the tasks originally assigned by that device For example a video accelerator card will take over some of
131. guration information please run SETUP program T he system configuration information does not match the hardware configuration Enter system setup and correct the system configuration information Keyboard controller failure Keyboard failure emory address line failure at address read value expecting value Keyboard stuck key failure A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty One or more memory modules may be faulty or improperly seated See Keyboard Problems See System M emory Problems emory allocation error The software you are attempting to run is conflicting with the operating system or another application program or utility Turn off the computer wait 30 seconds and turn it on Try to run the program again If the problem persists contact the software company Solving Problems 187 support dell com www dell com System Messages continued Message Cause Action One or more memory modules may be faulty or improperly seated emory data line failure at address read value expecting value emory double word logic failure at address read value expecting value emory odd even logic failure at address read value expecting value emory write read failure at address read value expecting value See System M emory Problems The amount of memory recorded in the system configuration informatio
132. gy See also W OR PME and Remote W ake Up WOR W ake on Ring T echnology that allows a computer to be remotely turned on or awakened from sleep mode through a modem See also W OL and PME ZIF Zero insertion force A typeof socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket See LIF 270 Glossary
133. h Your Order 213 Product Information 0 0 00 000004 213 Returning Items for Warranty Repair or Credit 213 BeforeYouCall 2 2 0 0 o e 214 Dell Contact Numbers 0002000 216 8 Additional Information Regulatory Notices 0 0 4 230 FCC Notices U S Only aaa 2 231 IC Notice Canada Only 2 233 Contents 7 8 CE Notice European Union 004 233 Battery Disposal 2 0 0 0 234 EN 55022 Compliance Czech Republic Only 235 VCCI Notice J apan Only 235 MIC Notice Republic of Korea Only 237 Polish Center for Testing and Certification Notice 238 BSMI Notice Taiwan Only 2 0 0 241 ENERGY STAR Compliance 0 243 Limited Warranty and Return Policy 244 Three Year Limited Warranty U S Only 244 Three Year Limited Warranty Canada Only 247 One Year E nd U ser M anufacturer Guarantee Latin America and the Caribbean Only 2 2 251 Total Satisfaction Return Policy U S and Canada Only 253 tl PROTO AAT TATE 255 Contents SECTION 1 Safety Information Safety First For You and Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Z Qa DI A e 3 n gel xe e a cr ol DI e 3 www dell com support dell com 10
134. h memory module pair See System M emory Problems 5 2 2 3 Unable to initialize memory modules See System M emory Problems Warning Messages Your application programs or operating system generate warning messages to alert you to a possible problem and ask you to take an action before you continue For example before you format a diskette a message may warn you that you can lose all data on the diskette as a way to protect against inadvertently erasing or writing over the data T hese warning messages usually interrupt the procedure and require you to respond by typing a y yes or n no 192 Solving Problems Diagnostics M essages W hen you run atest group or subtest in the Dell Diagnostics an error message may result These error messages are not covered in this section Record the message on a copy of your Diagnostics Checklist and contact Dell for technical assistance Diagnostic Lights Your computer has a series of lights that can help you analyze and solve problems with your computer To locate these lights see Front View of the Computer Doors O pen System lights e Diagnostic lights A CAUTION Before servicing any components inside your computer see Safety First For You and Your Computer The lights can help you determine what to do to resolve a problem If a problem resolution requires you to open the computer cover refer to Removing and Installing Parts for procedures you must complete before performing the
135. hat enables remote management application programs such as IT Assistant to do the following e Accessinformation about your computer such as how many processors it has and what operating system it is running e Monitor the status of your computer such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices e Change the state of your computer such as updating its BIOS or shutting it down remotely Dell OpenM anage Client Instrumentation can be installed your computer which when set up on a network with IT Assistant is called a managed system For more information about Dell O penM anage Client Instrumentation see the D ell O penM anage C lient Instrumentation U ser s Guide available on the D ell support website See D ownloading Systems M anagement Utilities for more information Downloading Systems Management Utilities The systems management utilities are available for download from the Dell support website See Finding Information and Assistance for more information 1 Goto http support dell com If this is your first time to use this website complete the one time registration 2 Click Downloads for Your D ell 3 Enter the Service T ag Number for the computer or select the appropriate D ell system 4 Select the appropriate OS and language for the computer 5 Select Systems M anagement for the download category 6 Click Go 7 Follow the instructions on screen t
136. he 3C om documentation provided with your computer e Option 6 Adaptec RAID Configuration Utility NOTE The RAID configuration utility is not for use with your computer Option 7 Video Diagnostics Displays a list of video controllers that can be installed in your computer and then runs diagnostic tests on the video controller you select NOTE To find out what video adapter you have click the Start button click Settings click Control Panel and double click the Display icon In the Display Properties window click the Settings tab For Windows the video adapter is listed For Windows NT click Display Type to list the video adapter After a diagnostic test runs it tells you whether the test passed or failed You can isolate the part of the video subsystem that is experiencing a problem by determining which tests pass or fail Option 8 Copy Hard Drive C ontroller D rivers to D iskette Allows you to select and copy to diskette hard drive controller drivers appropriate for your computer You can then manually install the drivers that are not natively supported by the OS Option 9 ExittoDOS Exitsthe main menu and returnsto an MS DOS prompt at which point you can remove the ResourceC D and restart your system 7 Select Option 2 Dell Diagnostics After the diagnostics load the Dell Diagnostics main menu appears 178 Solving Problems Dell Diagnostics Main Menu Test All Devices Test Ome Device Advanc
137. he end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Additional Information 251 www dell com support dell com 252 Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against D ell or any of its affiliates and neither D ell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with D ell and or any other seller Dell World Trade LP One Dell Way Round Rock T X 78682 USA Dell C omputadores do Brasil Ltda C NPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda C NPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell C omputer de C hile Ltda C oyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell
138. he problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Run the System Board D evices and Processor C ache test groups in the Dell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assistance No Go to the next question Do you have two microprocessors installed in the computer Yes Go to step 2 No Go to step 3 Enter system setup and ensure that values for Processor 0 and Processor 1 under the C PU Information option are identical Are the two microprocessors identical Yes Go to step 3 No You must replace one or both of the microprocessors to make them identical Contact D ell for technical assistance 3 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 4 Laythe computer on its right side 5 Open the computer cover 6 Remove and install the microprocessor s 7 Ensure that the microprocessor fan cables are firml
139. iagnostics These device groups check the basic functions of the system board s 1 0 port logic If a printer is connected to the parallel port the Parallel Ports device group tests the communication link between the system board s I O port logic and the printer Do the tests complete successfully Yes Go to step 3 No Contact Dell for technical assistance 3 If the problem is confined to a particular application program see the application program s documentation for specific port configuration requirements Is the device working properly Yes The problem is resolved No Go to step 4 Solving Problems 149 www dell com support dell com 150 Solving Problems 4 Turn off the computer and the device swap the device s cable with a known working cable and then turn on the computer and the device Is the device working properly Yes You need a new device cable C ontact D ell for technical assistance No Go to step 5 Turn off the computer and the device swap the device with a comparable working device and then turn on the computer and the device Is the device working properly Yes You need a new device C ontact D ell for technical assistance No Contact Dell for technical assistance Mouse Problems Basic C hecks Check the diagnostic lights to see if the specific problem is identified Disconnect the cable from the computer and check the cable connector for bent or broken pins C heck for dama
140. ical devices Are the external speakers working properly Yes One or more of those electrical devices was causing interference The problem is resolved No Go to step 2 Enter system setup and ensure that Sound under the Integrated Devices option is set to On Then exit system setup properly to save the information and turn on the computer Is the device working properly Yes The problem is resolved No Go to step 3 Run the M isc PCI Devices tests in the Dell Diagnostics Did the tests complete successfully Yes The controller is working properly Go to the next question No Contact Dell for technical assistance Do you have a set of headphones Yes Go to step 4 No Contact Dell for technical assistance Connect headphonesto the speaker headphone jack Can you hear sound through the headphones Yes T he speakers are defective The problem is resolved No Contact Dell for technical assistance Printer Problems Basic C hecks Check the diagnostic lights to see if the specific problem is identified Disconnect the cable from the computer and check the cable connector for bent or broken pins C heck for damaged or frayed cables If the cable is not damaged ensure that it is firmly connected to the computer Test the electrical outlet ensure that the electrical outlet is working by testing it with a different device such as alamp Ensure that the printer is turned on Check for interference electric
141. ime clock RTC or keyboard controller not Run the Keyboard and System Board D evices tests in found the Dell Diagnostics Otherwise contact Dell for technical assistance Solving Problems 191 www dell com support dell com System Beep Codes continued Code Cause Action 3 3 4 Video memory failure Run the VESANGA Interface tests in the D ell Diagnostics 3 4 1 Video initialization failure Run the VESANGA Interface tests in the D ell Diagnostics 3 4 2 Video retrace failure Run the VESANGA Interface tests in the Dell Diagnostics 3 4 3 Search for video ROM failure Run the VESA VGA Interface tests in the D ell Diagnostics 4 2 1 Timer tick failure Contact Dell for technical assistance 4 2 2 Shutdown failure Contact Dell for technical assistance 4 2 3 Gate A20 failure Contact Dell for technical assistance 4 2 4 Unexpected interrupt in protected mode Contact Dell for technical assistance 4 3 1 Memory failure above address OF FF Fh Run the System M emory tests in the Dell Diagnostics 4 3 3 Timer chip channel 2 failure Contact Dell for technical assistance 4 3 4 Time of day clock stopped Contact Dell for technical assistance 4 4 1 Serial or parallel port failure Run the Serial Ports and the Parallel Ports tests in the Dell Diagnostics 5 1 2 3 Memory read write failure See System M emory Problems 5 2 2 1 Mismatch or unsupported memory modules See System M emory Problems 5 2 2 2 Mismatc
142. inding Information and Assistance for more information AutoShutdown The Dell AutoShutdown utility lets you perform an orderly system shutdown and then turn off your computer after successfully closing the OS All this is done with a single touch of the power button Additionally AutoShutdown works with some application programs to prompt you to save your files before the computer turns off such as M icrosoft W ord and Excel NOTICE The AutoS hutdown utility is intended only for use in Windows NTC The functions of this utility are incorporated into Windows 2000 To verify whether the utility is installed and running under W indows NT open the Control Panel and double click Services If the AutoShutdown service is installed and running it is listed with the status Started Asset Tag The Dell Asset Tag utility is an MS DOS program for displaying and setting the system asset tag and system owner tag Auto Power On The Dell Auto Power On utility isan MS DOS program that can be used in a batch file to determine how the system was turned on by the power button or by the Auto Power On option in system setup or to turn off the system from DOS NOTICE The Auto Power On utility is intended only for use in MS DOS Turning off the computer by using the autopwr com utility in Windows NT can cause loss of data Advanced Features 63 support dell com www dell com 64 Advanced Features SECTION 4
143. ink retention base Then lift the clip away from the heat sink see the following figure Lift the heat sink away from the microprocessor NOTE If you are upgrading your microprocessor keep your original microprocessor heat sink and securing clips for future trouble shooting IN NOTE Your microprocessor upgrade kit should include a replacement microprocessor heat sink and two replacement securing clips NOTICE If you are not installing a microprocessor upgrade kit from Dell reuse the original heat sink and securing clips when replacing the microprocessor Removing and Installing Parts 119 www dell com support dell com Removing the Microprocessor Heat Sink latch latch securing clip DN securing clip heat sink retention base microprocessor socket 3 Remove the microprocessor from its connector Your microprocessor uses a ZIF socket with a lever type handle that secures or releases the microprocessor To remove the microprocessor pull the socket lever up until the microprocessor is released Then remove the microprocessor from the socket see the following figure 120 Removing and Installing Parts Removing the Microprocessor microprocessor microprocessor socket socket lever 4 Install the new microprocessor in the socket a Ensure that the lever on the microprocessor socket is fully extended to the release position NOTICE When you place the microprocess
144. installed expansion card containing a parallel port configured to the same address as specified in the Parallel Port option in system setup Audio Connectors The audio controller provides the following connectors e Microphone jack used to connect a standard computer microphone About Your Computer 25 www dell com support dell com 26 About Your Computer Speaker headphone jack used to connect computer speakers headphones or other audio output devices This jack is amplified to support headphones e Line in jack used to connect record playback devices such as cassette players CD players and VCRs PS 2 Mouse Connector Attach the PS 2 mouse cable to the 6 pin mouse connector on the back panel If your computer uses Microsoft Windows Dell installed the necessary mouse drivers on your hard drive Y NOTE This connector is similar to the keyboard connector E nsure that you correctly identify the mouse connector before you connect the device K NOTE Do not attempt to operate a PS 2 mouse and a USB mouse simultaneously PS 2 Keyboard Connector Attach the PS 2 keyboard cable to the 6 pin keyboard connector on the back panel K NOTE This connector is similar to the mouse connector Ensure that you correctly identify the keyboard connector before you connect the device IEEE 1394 FireWire Connector Used to attach high speed serial multimedia devices For more information see EEE 1394 Fi
145. ipped with your computer OS installation guide See the OS installation guide for information on reinstalling and configuring your OS User s guides for your computer and devices User s G uides Double click the U ser s G uides icon on your desktop to access the electronic documentation stored on your hard drive Obtain information on the following e Using your computer e Configuring system settings e Removing and installing parts e Installing and configuring software e Diagnosing a problem e Technical specifications Device documentation e Getting technical assistance About Your Computer 17 www dell com support dell com Resources and Support Tools continued Resource Contents Using the Resource support dell com Dell support website Go to http support dell com e Ask Dudley e Get help with general usage installation and Dell Knowledge Base troubleshooting questions Dell Documents Access documentation about your computer and DellTalk co File downloads Get the latest versions of the drivers for your computer e TechFax e Join online discussions with other Dell customers and Dell technical professionals Vendor links i Ca Explore alist of online links to Dell s primary vendors Premier Support Dell com Dell Premier Support website Go to http premiersupport dell com Service call status The Dell Premier Support website is customized for Top technical iss
146. itor drukarka powinny by zasilane z tego samego r d a Instalacja elektryczna pomieszczenia powinna zawiera w przewodzie fazowym rezerwow ochron przed zwarciami w postaci bezpiecznika o warto ci znamionowej nie wi kszej ni 16A amper w W celu ca kowitego wy czenia urz dzenia z sieci zasilania nale y wyj wtyczk kabla zasilaj cego z gniazdka kt re powinno znajdowa si w pobli u urz dzenia i by atwo dost pne Znak bezpiecze stwa B potwierdza zgodno urz dzenia z wymaganiami bezpiecze stwa u ytkowania zawartymi w PN 93 T 42107 i PN EN 55022 1996 Jezeli na tabliczce znamionowej umieszczono informacj ze urz dzenie jest klasy A to oznacza to e urz dzenie w rodowisku mieszkalnym mo e powodowa zakl cenia radioelektryczne W takich przypadkach mo na da od jego u ytkownika zastosowania odpowiednich rodk w zaradczych Additional Information 239 www dell com support dell com 240 Pozostate instrukcje bezpieczenstwa Additional Information Nie nalezy uzywac wtyczek adapterowych lub usuwac kotka obwodu ochronnego z wtyczki Jezeli konieczne jest uzycie przediuzacza to nale y u y przedtuzacza 3 Zylowego z prawidtowo potaczonym przewodem ochronnym System komputerowy nalezy zabezpieczy przed nagtymi chwilowymi wzrostami lub spadkami napiecia uzywajac eliminatora przepiec urzadzenia dopasowujacego lub bezzakt ceniowego Zr dta zasilania Nal
147. ity cable slot padlock ring Closing the Computer Cover 1 Check all cable connections especially those that might have come loose during your work Fold cables out of the way so that they do not obstruct the computer cover 2 Ensurethat no tools or extra parts including screws are left inside the computer 3 Close the computer cover by pivoting the cover down toward the back of the chassis and into position Ensure that the release latch clicks into place see the following figure K NOTE As you close the cover hold the release latch to the left in its open position and then slide the release latch to the right to latch the cover to the chassis Removing and Installing Parts 67 www dell com support dell com 68 Closing the Computer Cover fr SX Ran S cover release latch NS Ny dy 4 a di A 4 q AA 4 4 4 security cable slot padlock ring 4 Stand the computer upright 5 If you are using a padlock to secure your computer install the padlock Removing and Installing Parts Interior Service Label A service label affixed to the inside of your computer cover provides information about working inside your computer Interior Service Label interior service label Removing and Installing Parts 69 www dell com support dell com 70 Computer Memory e Computer memory installation guidelines Upgrading computer memory e Removing a memory module e Installing a memor
148. ives tape drives DAT drives and so on ASCSI controller card installed in your computer SCSI ID Numbers Internal SC SI devices must have a unique SC SI ID number from 0 to 15 If you are using the SC SI connector on the system board and a SC SI controller card installed in your computer you will have two separate SC SI buses operating Each SC SI bus will have a set of SC SI ID numbers from 0 to 15 W hen SCSI devices are shipped from Dell the default SC SI ID numbers for are assigned as follows Removing and Installing Parts Default SCSI ID Settings System Board Controller Controller Card Device ID Device ID Controller 7 Controller 7 Boot hard drive 0 Boot hard drive 0 CD or DVD drive 5 tape or DAT drive 6 NOTE There is no requirement that SCSI 1D numbers be assigned sequentially or that devices be attached to the cable in order by ID number SCSI devices installed by Dell are configured correctly during the manufacturing process You do not need to set the SC SI ID for these SC SI devices If you attach additional optional SC SI devices refer to the documentation for each device for information about setting the appropriate SC SI ID number NOTICE Dell recommends that you use only SCSI cables purchased from Dell Cables purchased elsewhere are not guaranteed to work with Dell computers Device Termination SC SI logic requires that termination be enabled for the two devices at opposi
149. ives and software systems that automatically monitors a hard drive s health and reports potential problems Ideally this should allow you to take proactive actions to prevent impending hard drive failures SMBIOS System management BIOS A standard method by which the BIOS data of a W fM compliant computer can be accessed remotely SNMP Simple Network M anagement Protocol The protocol governing network management and the monitoring of network equipment SPGA Staggered pin grid array A type of socket for a computer chip The SPGA socket has all its pinsin staggered rows as opposed to the PGA socket which has its pins lined up in even rows SPX Sequenced packet exchange A transport layer protocol that works with IPX to ensure reliable data transmissions See also PX SPX Glossary 267 www dell com support dell com SRAM Static random access memory RAM Referred to as static because it retains a value as long as power is supplied unlike DRAM which must be refreshed regularly Stepping A term used to indicate a manufacturing version number or revision level of an Intel microprocessor T heinitial version of anew processor is the AO step As revisions are made for functional fixes or manufacturing improvements the stepping is increased Intel recommends using identical steppings of processors in dual processor systems STP Shielded twisted pair A common type of copper wiring used for Ethe
150. keys you use to view or change information in system setup and to exit setup Advanced Features 39 www dell com support dell com 40 Advanced Features System Setup Navigation Keys Action M oves to the next field o B M ovesto the previous field Cycles through the options in a field In many fields you can also type the appropriate value To access a field s pop up options menu press lt Enter gt Page Down o m LO A OB OB Scrolls through help information Accesses the selected field s pop up options menu un jo Dv A D oO Dv 5 o o In the selected field s pop up options menu cycles through the options in afield Exits system setup without rebooting the computer and returns the computer to the boot routine Dino LIL Exits system setup and reboots the computer implementing any changes you have made Resets the selected option to its default setting E NOTE For most of the options any changes you make are recorded but do not take effect until the next time you turn on the computer For a few options as noted in the help area the changes take effect immediately Changing the Boot Sequence The boot sequence allows you to specify the order of the devices from which the system attempts to boot 1 Press lt Enter gt to access the Boot Sequence option s pop up menu K NOTE Write down your current boot sequence in ca
151. king properly Yes Go to step 5 No Contact Dell for technical assistance Turn off the computer and the monitor wait 10 to 20 seconds and disconnect the monitor C onnect a different monitor to the computer and then turn them on Allow 1 minute for the computer to initialize its components and then adjust the monitor s brightness and contrast controls Is the monitor readable Yes The original monitor is defective The problem is resolved No Contact Dell for technical assistance Video Problems Basic C hecks Check the diagnostic lights to see if the specific problem is identified Run the monitor self test as instructed in the monitor user s guide Check the monitor power light Listen for system beep codes that may indicate a display problem Connect the monitor power cable directly to an electrical outlet to verify that the monitor turns on Do not connect it to a power protection device UPS power strip or extension cord If the monitor display is blank the computer may be in suspended or hibernate state Push and release the power button move the mouse or press a key on the keyboard to bring the computer out of the suspended state Disconnect the monitor interface cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables If the monitor interface cable is not damaged ensure that it is firmly connected to the computer Adjust brightness and contras
152. l see Back Panel F eatures Removing and Installing Parts Microprocessor Airflow Shroud e Removing the microprocessor airflow shroud e Installing the microprocessor airflow shroud Removing the Microprocessor Airflow Shroud A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer on its right side 3 Open the computer cover 4 Remove the airflow shroud e Press down and back on the indentations at the top corners of the shroud The top anchor tabs will disengage from the chassis anchor slots See the following figure e Lift the airflow shroud out of the chassis Removing and Installing Parts 115 www dell com support dell com 116 Removing the Microprocessor Airflow Shroud airflow shroud top anchor tabs 2 Lg bottom anchor tabs 2 Installing the Microprocessor Airflow Shroud 1 Install the airflow shroud e Insert the bottom anchor tabs of the shroud into the
153. l Specifications 135 www dell com support dell com Environmental Temperature O perating Storage Relative humidity M aximum vibration O perating Storage M aximum shock O perating Storage Altitude O perating Storage 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec 16 to 3048 m 50 to 10 000 ft 16 to 10 600 m 50 to 35 000 ft 136 Technical Specifications SECTION 6 Solving Problems Finding Solutions Dell Diagnostics M essages and Codes Software Problems z Qa DI A e 3 n gel xe e Si cr o DI A e 3 www dell com support dell com 138 Solving Problems Finding Solutions This section describes computer hardware and software problems offers corrective actions describes the D ell Diagnostics utility and provides system messages and codes Before you call Dell for technical assistance complete the following tasks to help you resolve computer problems e Read About Your Computer including Finding Information and Assistance e Read Safety First For You and Your Computer e Take the problem solving action listed in the followin
154. l for technical assistance Turn off the original computer wait 10 to 20 seconds and disconnect the mouse Turn off your other computer wait 10 to 20 seconds and disconnect its mouse Connect the mouse from the original computer and then turn the computer on Is the mouse working properly Yes There is a problem with the original computer C ontact D ell for technical assistance No The mouse may be defective C ontact D ell for technical assistance Connect a different mouse to the computer and then turn the computer on Is the mouse working properly Yes The original mouse is defective T he problem is resolved Solving Problems 151 www dell com support dell com 152 Solving Problems No Contact Dell for technical assistance Keyboard Problems Basic C hecks Check the diagnostic lights to see if the specific problem is identified Disconnect the cable from the computer and check the cable connector for bent or broken pins C heck for damaged or frayed cables Ensure that the cable is firmly connected to the computer If you are using a USB keyboard ensure that you connect to one of the Port 1 USB connectors on the computer back panel see Back Panel Features If you are using a PS 2 keyboard that can be configured with various switch settings ensure that the switch is set to PS 2 Enhanced XT AT or PC AT The switch settings are usually on the bottom of the keyboard sometimes behind
155. lacing a hard drive that contains data you want to keep be sure to back up your files before you begin this procedure A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover If you are replacing a drive that is already installed in the computer continue with step 5 If you are installing a new drive go to step 7 Disconnect the DC power cable and interface cable from the back of the drive you are replacing Remove the drive from the chassis drive bay a Squeeze together the tabs at each side of the drive to disengage the drive bracket from the chassis b Slide the drive bracket upward and remove it from the chassis see the following figures Removing and Installing Parts Removing an Externally Accessible Drive Removing and Installing Parts 87 www dell com support dell com 88 Removing the Diskette Drive 7 Unpack the replacement drive and prepare it
156. lights to see if the specific problem is identified If an insufficient memory message appears save and close any open files and exit any open application programs not in use C onsider installing additional system memory Restart the computer Run the System M emory test group in the Dell Diagnostics If you have the optional memory riser boards installed reseat the riser boards Reseat the memory modules in system board or riser board sockets If you are not using the optional memory riser boards verify that all system board memory sockets contain a RIMM or CRIMM Solving Problems 167 www dell com support dell com 168 Solving Problems M emory modules must be installed in matched pairs Ensure that the modules installed in system board or memory riser board socket pairs are identical To identify system board socket pairs see System Board Memory Components To identify memory riser board socket pairs see M emory Riser Board C omponents If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the s
157. lines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own Model WHL 21May 2001 63RVR A01 Contents 1 Safety Information Safety First For You and Your Computer 10 When Working Inside Your Computer 10 Protecting Against Electrostatic Discharge 12 Ergonomic Computing Habits 13 2 About Your Computer Finding Information and Assistance 0 16 Front View of Your Computer 19 Controls and Lights a aaa a 21 Connecting Devices o aaa aa e 0 22 Back View of Your COMpUter 24 Connecting Devices o aa aa 0 0 1 24 Inside Your Computer oaa aaa 00000000004 28 System Cables o 29 System Board Components 31 Front Panel Components 0 34 3 Advanced Features System Settings 2 2 e 38 EnteringSystemSetup 2 2 38 System Setup Screens 2 o a 39 System Setup Navigation Keys 39 Contents 3 Changing the Boot Sequence 0 40 Network Operations oo aa a a 41 Integrated Devices 0 0 43 Manageability 0 0 44 Dell OpenM anage IT Assistant 44 Dell Open
158. ll be slightly less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory The following is a list of some components that require memory address space e System ROM e APIC s e Integrated PCI devices such as the network adapter SC SI controller and IEEE 1394 controller e PCI and AGP expansion cards e TheAGP Aperture size specified in system setup At system start up the BIOS identifies the components that require address space Starting at the highest end of the 4 GB range it assigns those addresses working downward All remaining addresses are then available for use by installed computer memory In other words the BIOS dynamically calculates the amount of reserved address space required It then subtracts the reserved address space from 4 GB to determine the amount of usable address space e If the total installed computer memory is less than the usable address space all installed computer memory is available for use by the OS If the total installed computer memory is equal to or greater than the usable address space a small portion of installed computer memory is not available for use by the OS Removing and Installing Parts Sample Configurations Sample Configurations without Memory Riser Boards Total Memory Socket 1 Socket 2 Socket 3 Socket 4 128MB 64MB 64MB CRIM
159. lling a CD Zip or Other Externally Accessible Drive 86 Installing a Hard Drive aaa a 96 EIDE Device Installation Guidelines 103 SCSI Device Installation Guidelines 104 Expansion Cards 0 107 InstallinganExpansionCard 109 Removing anExpansionCard 113 Microprocessor Airflow Shroud 115 Removing the Microprocessor AirflowShroud 115 Installing the Microprocessor AirflowShroud 116 Microprocessor 2 118 Installation Guidelines 2 0 0 0 0 0 0 0 2 004 118 Upgrading the Microprocessor s 04 118 WARM es bao i Gee AG ees SG eae ea 124 Removing a VRM 0 0000 eee 124 Installing a VRM 2 ee 125 Computer Battery 0 0 0 ee 127 Contents 5 5 Technical Specifications 6 Solving Problems Finding Solutions aaa aa 138 Power Problems oaa aaa a 139 Monitor Problems oaa aaa a 141 Video Problems nace gta e a a 143 Sound and Speaker Problems 145 Printer Problems 0 147 Serial or Parallel DeviceProblems 148 M ouse Problems 0 0 000 2 eee 150 Keyboard Problems 152 Diskette Drive Problems 000 153 Hard Drive Problems 2 2 0 0000 een 155 Battery Problems 00 158 E xpansion Card Problems 159 Network Problems 00 162 Recover From a Program That Is Not Responding 163 Restart a Computer That Is Not Responding 163 Repair a Wet Computer 00
160. lost while you are replacing the battery you can refer to your copy of the system configuration information to restore the correct settings 2 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 3 Laythe computer on its right side 4 Open the computer cover 5 Remove the battery To locate the battery on the system board see System Board Components or the interior service label Removing and Installing Parts 127 www dell com support dell com 128 NOTICE If you use a blunt nonconductive object to pry the battery out of its socket be careful not to touch the system board with the object Be sure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board Pry the battery out of its socket with your fingers or with a blunt nonconductive object such as a plastic screwdriver Install the new battery Orient the battery with the side labeled facing up see the following figure Then insert the battery into the socket and snap it into place Installing the Computer Battery battery battery socket gt Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Removing and Installing Parts 10 ll 12 13 14 Z NOTE If enabled the Chassis Intrusion option will ca
161. lso stripe error correction information This results in excellent performance and good fault tolerance RAM Random access memory T he primary temporary storage area for program instructions and data RAM is stored in chips on small circuit boards called SIM Ms DIMMs or RIM Ms that attach to the system board RAM unlike ROM is volatile which means that when you turn off your computer any information stored in RAM is lost Rambus Rambus is amemory technology that is designed to work with existing system board standards as an alternative to DRAM SeealsoRIMM RDRAM and DRDRAM RDRAM Rambus dynamic random access memory DRAM A memory subsystem that can optimally transfer up to 1 6 billion bytes of data per second T he subsystem consists of RAM the RAM controller and the bus 266 Glossary connecting RAM to the microprocessor and other devices in the computer See also DRDRAM Remote Wake Up A standard of W fM that provides the ability either to remotely wake a computer from a low power sleep state or to remotely start a computer that is turned off but connected to a power source Remote W ake Up typically used to conserve power in large network organizations and to remotely perform maintenance configuration operations must be supported by an ACPI compatible computer Additionally to start by a network connection the network adapter must support W OL To start by a telephone connection the modem must support
162. m ftp dell com e mailto info dell com The part before the first colon specifies the access scheme or protocol Commonly implemented schemes include FTP and http The part after the colon is interpreted according to the access scheme and can introduce an P address indicate a path or file on a server or locate a particular position within a specified document USB Universal Serial Bus An interface for devices such as keyboards joysticks scanners speakers or printers that provides a maximum transfer speed of 12 M b second Devices plug directly into a four pin connector on your computer or into a multiport hub that connects to your computer USB is hot swappable and up to 127 devices can be connected in daisy chain manner UTP U nshielded twisted pair A common type of copper wiring used for telephone systems and Ethernet networks To reduce electromagnetic induction between pairs of wires sometimes called crosstalk two insulated copper wires are wound around each other to form a twisted pair See also ST P V Volt A measurement of electric potential and electromotive force If one volt is applied to a resistance of one ohm a current of one ampere will flow across the resistance VAC Volt s alternating current AC VDC Volt s direct current DC VRM Voltage regulator module A component installed on the system board that senses the voltage requirements for a microprocessor and ensures that the c
163. m 60 Advanced Features IEEE 1394 FireWire FireW ire is a high speed data bus that is defined by IEEE Standard 1394 1995 T his protocol is a scalable flexible low cost digital interface It can move large amounts of data between computers and peripheral devices using simplified cabling hot swapping and transfer speeds up to 400 M bps Because of the very high data rates that FireW ire can handle it is ideal for use with multimedia devices such as digital video cameras and high speed hard drives and printers FireW ire speeds the transfer of multimedia data and large files enabling a PC to connect directly to digital consumer products such as camcorders video tape drives video disks high resolution scanners and music systems Microsoft Windows 2000 supports the IEEE 1394 standard ensuring that OSs drivers and applications work properly with any compliant hardware Your computer provides a standard IEEE 1394 connector on both the front and back panels See F ront View of the Computer D oors O pen and Back Panel F eatures This allows you use multiple external IEEE 1394 devices with your computer The OHCI standards allow W indows 2000 to support hard drives CD and DVD drives and other devices through the Serial Bus Protocol SBP 2 driver SCSI class drivers can then use SBP 2 to communicate with IEEE 1394 devices For example an IEEE 1394 CD drive can be supported by SBP 2 and the existing SC SI driver architec
164. m battery The lithium is a long life battery and it is very possible that you will never need to replace it However should you need to replace it refer to the section about replacing the battery in your Dell system documentation for instructions Additional Information Do not dispose of the battery along with household waste C ontact your local waste disposal agency for the address of the nearest battery deposit site EN 55022 Compliance Czech Republic Only This device belongs to Class B devices as described in EN 55022 unless it is specifically stated that it isa Class A device on the specification label The following applies to devices in Class A of EN 55022 radius of protection up to 30 meters The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices Pokud neni na typov m titku po ta e uvedeno Ze spad do t dy A podle EN 55022 spad automaticky do t dy B podle EN 55022 Pro za zen za azen do t dy A ochrann p smo 30m podle EN 55022 plat n sleduj c Dojde li k ru en telekomunika nich nebo jinych za zen je u ivatel povinen prov st takov opat en aby ru en odstranil VCCI Notice J apan Only Most D ell computer systems are classified by the Voluntary C ontrol C ouncil for Interference VC C1 as Class B information technology equipment ITE However the inclusion of certain options
165. many present day computers ASCII can be used to convey some control codes the space character numbers most basic punctuation and unaccented lower and upper case letters AT Advanced Technology An IBM PC introduced in 1984 that has an Intel 80286 microprocessor 16 bit bus and 1 2 MB diskette drive ATA Advanced T echnology Attachment A specification for drive interface See IDE Glossary 255 www dell com support dell com ATAPI AdvancedT echnologyAttachment Packet Interface An interface used to connect CD tape and other drives with a computer Binary A system of numbers having 2 as its base and using 0 and 1 for its notation Binary code is used by computers because it works well with digital electronics and logic BIOS Basicinput output system C omposed of software and data stored on a ROM chip The BIOS initializes communication between the microprocessor and devices such asthe keyboard and video adapter The BIO S also controls system functions such as error messages and beep codes The BIOS can be updated or flashed which can correct errors support new hardware and so on System setup allows you to configure certain optionsin the BIOS Bit A shortened reference to binary digit A bit isthe smallest unit of storage and represents aquantitythat can have only one of two possible values such as true or false or 0 or 1 bps Bits per second A measurement of data transmission speed
166. mory riser board B failure Perform the procedure in System M emory Problems ABCD Possible memory riser board A and Perform the procedure in System M emory Problems riser board B failure ABCD Q yellow green O off Boot Diagnostic Codes The following table lists the codes for the diagnostic lightsthat occur while the computer is performing the POST NOTE If the computer is turned on and all four diagnostic lights are not on see P reboot Diagnostic Codes Solving Problems 197 www dell com support dell com Diagnostic Light Codes During POST Light Pattern Cause Action Possible BIOS failure and the computer is in the recovery mode i ABCD Run the BIOS Recovery Utility and restart the computer to retest If the problem isstill not resolved perform the procedure in Reset C orrupted BIOS Settings Possible microprocessor failure i ABCD Perform the procedure in M icroprocessor Problems Possible memory failure i ABCD Perform the procedure in System M emory Problems Possible expansion card failure or conflict i ABCD Perform the procedure in E xpansion C ard Problems and see H ardware C onflicts Possible video card failure i ABCD Reseat the video card and restart the computer to retest For instructions on removing and installing an expansion card see Removing an Expansion C ard If the problem i
167. move those modules To locate the memory sockets on the system board see System Board Memory Components NOTICE To avoid damage to the memory riser board press the riser board straight down into the socket with equal force applied at each end of the riser board Install memory riser board B see the following figure a Align the slots on the bottom of riser board B with the ridges inside memory socket 2 on the system board The memory sockets on the riser board will face away from the microprocessor s b Press riser board B straight down into socket 2 until the securing clips snap into place at the ends of the riser board Install memory riser board A a Align the edges of riser board A with the retention brackets on riser board B b Align the slots on the bottom of riser board A with the ridges inside memory socket 1 on the system board The memory sockets on the riser board will face away from the microprocessor s c Press riser board A straight down into socket 1 until the securing clips snap into place at the ends of the riser board Install the memory riser board retention bracket a _ Lower the bracket to the chassis so that the two bracket tabs insert into the chassis slots b Press the bracket straight down until it is secured in the chassis Removing and Installing Parts Installing Memory Riser Boards memory riser board retention bracket memory riser a board A S memory riser board
168. mputer may be defective Contact Dell for technical assistance Monitor Problems The power light on the monitor communicates codes that can help you determine whether there is a problem The following table lists the codes for the monitor power light For more information see the documentation that came with your monitor Monitor Light Codes Monitor Power Light Cause Solid green Power is on and the monitor is receiving video input from the computer The computer is operating normally Solid yellow Power is on but the monitor is not receiving video input from the computer Basic C hecks Run the monitor self test as instructed in the monitor user s guide e While diagnosing the problem connect the monitor power cable directly to a known working electrical outlet to ensure that the monitor turns on Do not connect it to a power protection device UPS power strip or extension cord e Ensure that the monitor power cable is firmly connected verifying that the power cable is adequately connected at the monitor and to the electrical outlet e Test the electrical outlet ensure that the electrical outlet is working by testing it with a different device such as alamp e Test the power cable swap the power cables between the computer and the monitor to see whether the problem symptoms change Solving Problems 141 www dell com support dell com 142 Solving Problems If the monitor display is bla
169. n does not match the memory installed in the computer emory size in CMOS invalid Reboot the computer If the error appears again see System M emory Problems The computer cannot find the diskette or hard drive No boot device available Enter system setup check the system configuration information for the diskette and hard drive and if necessary correct the information The system configuration information in system setup may be incorrect or the operating system may be corrupted No boot sector on hard drive Enter system setup check the system configuration information for the hard drive and if necessary correct the information If the message persists reinstall your operating system See the documentation that came with your operating system A chip on the system board might be malfunctioning No timer tick interrupt Run the System Board D evices tests in the Dell Diagnostics The diskette in drive A or your hard drive does not have a bootable operating system installed Non system disk or disk error A nonbootable diskette is in drive A Either replace the diskette with one that has a bootable operating system or remove the diskette from drive A and restart the computer Not a boot diskette There is no operating system on the diskette Boot the computer with a diskette that contains an operating system 188 Solving Problems System Messages continued
170. n the system board Insert the card firmly into the expansion card connector on the system board see the following figure Removing and Installing Parts 111 www dell com support dell com Installing an Expansion Card card retention arm 7 A a III expansion card l D Va 2 2 2 2 2 DDD III card connector 9 Lower the expansion card retention arm and press it into place securing the expansion card s in the chassis 10 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Do not route expansion card cables over or behind the expansion cards Cables routed over the expansion cards can prevent the computer cover from closing properly or cause damage to the equipment Cables routed toward the rear of the expansion cards can prevent proper airflow from the expansion card cooling fan 11 Close the computer cover 112 Removing and Installing Parts 12 Stand the computer upright 13 Reconnect the computer and devices to their electrical outlets and turn them on Y NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 14 If you installed a sound card perform the following steps a Enter system setup select Integrated Devices and change the setting for Sound to Off b Conne
171. ng figure Removing and Installing Parts 109 www dell com support dell com 110 Raising the Expansion Card Retention Arm card retention arm card bracket expansion card ALII card connector 5 If you are installing a new expansion card remove the filler bracket for an empty card slot opening Then continue with step 7 6 If you are replacing an expansion card that is already installed in the computer remove the expansion card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 7 Prepare the new expansion card for installation See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise customizing it for your computer Removing and Installing Parts A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any expansion cards and verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 8 Insert the expansion card into the expansion card connector If the expansion card is full length insert the end of the card into the expansion card guide bracket as you lower the card toward its connector o
172. nk the computer may be in suspended or hibernate state Push and release the power button move the mouse or press a key on the keyboard to bring the computer out of the suspended state Disconnect the monitor interface cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables If the monitor interface cable is not damaged ensure that it is firmly connected to the computer Adjust brightness and contrast settings on the monitor If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps i Turn off the computer wait 30 seconds and then turn the computer back on Allow 1 minute for the computer to initialize its components and then adjust the monitor s brightness and contrast controls Is the monitor readable Yes The problem is resolved No Go to step 3 Turn off nearby fans lights lamps or other electrical devices Is the monitor readable Yes One or more of those devices was causing interference T he problem is resolved No Go to step 4 Turn off the computer and the monitor swap the monitor power cable with a known working cable such asthe computer cable and then turn on the computer and monitor Is the monitor working properly Yes You need anew power cable C ontact D ell for technical assistance No Go to the next question Do you have another monitor that is wor
173. nnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Ensure that each expansion card is firmly seated in its connector If any expansion cards are loose reseat them Ensure that all cables are firmly connected to their corresponding connectors on the expansion cards If any cables appear loose reconnect them For instructions on which cables should be attached to specific connectors on an expansion card see the expansion card s documentation Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Is the computer working properly 10 11 12 13 14 15 16 17 18 19 20 21 Yes The problem is resolved No You may have a faulty expansion card Go to step 10 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Remove all expansion cards installed in the computer except the video card Y NOTE If your primary hard drive is connected to a drive controller card and not one of the system board enhanced integrated drive electronics El DE connectors leave the drive controller card installed in the computer Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and
174. nternational Access Code 0011 Country Code 61 City Code 2 Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Home Small Business Sales Home Small Business Fax Home Small Business Customer C are Preferred Accounts C orporate C ustomer C are Home Small Business Technical Support Preferred Accounts C orporate Technical Support Switchboard W ebsite http support euro dell com E mail tech_support_central_europe dell com 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 040 216 Getting Help Country City International Access Code Country Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers City Code Belgium Brussels Technical Support 02 481 92 88 International Access C ode 00 Customer Care 02 481 91 19 Country Code 32 Home Small Business Sales toll free 0800 16884 City Code 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 W ebsite http support euro dell com E mail tech_be dell com Brazil Customer Support Technical Support 080
175. o download and install the utilities Advanced Features 45 www dell com support dell com 46 Advanced Features Security The computer provides the following methods to physically secure it Chassis intrusion detection Security cable slot and padlock ring Chassis Intrusion Detection The chassis intrusion monitor can detect whether the computer is opened The C hassis Intrusion option in system setup displays the status of the monitor 1 2 3 4 5 Enter system setup Press the down arrow key to move to the System Security option Press lt Enter gt to access the System Security option s pop up menu Press the down arrow key to move to the C hassis Intrusion option Press the spacebar to select an option setting Option settings Enabled W hen the computer cover is opened a DM event is generated the setting changes to D etected and the following message appears at the next system start up Alert Cover was previously removed To reset the D etected setting enter system setup In the C hassis Intrusion option press the left or right arrow key to select Reset and then choose E nabled E nabled Silent or D isabled E nabled Silent the default W hen the computer cover is opened a DM I event is generated and the setting changes to D etected but the alert message does not appear at the next system start up Disabled No intrusion monitoring occurs and no messages appear NOTE
176. oard and mouse connectors nn LE sa connector i Sg microprocessor 1 with heat sink network and Port 1 USB 2 connectors VRM 1 connector 32 bit PCI expansion card connectors 3 suspend to RAM light diskette drive connector front panel E audio connector ELL front 1 O panel connector front panel IE EE 1394 connector EEr secondary E IDE connector chip set with heat sink power 1 connector power 2 connector primary EIDE connector password jumper AGP Pro expansion card connector standby power light expansion card fan connector real time clock reset jumper LVD SCSI connector 64 bit PCI expansion card connectors 2 battery socket telephony connector auxiliary drive access light connector 32 About Your Computer System Board Labels The following table lists the labels for connectors and components on the system board and briefly describes the function of each System Board Labels Connector or Component Label 1394 IEEE 1394 connector AGP AGP Pro expansion card connector AUDIO Audio connectors AUX_LED Auxiliary drive access light connector BATTERY Battery socket CD_IN CD audio input connector CPU_0 M icroprocessor 0 with heat sink CPU_1 M icroprocessor 1 with heat sink DISKETTE Diskette drive connector FAN_CCAG Expansion card fan connector FAN_PO M icroprocessor 0 fan c
177. oard jumpers and their settings System Board Jumper Settings J umper Setting Description PSW D default Password features are enabled Password features are disabled RTCRST Real time clock reset Can be used for troubleshooting See Reset C orrupted BIOS Settings jumpered unjumpered Advanced Features 55 www dell com support dell com 56 Advanced Features Installing and Configuring Software See Finding Information and Assistance for a list of software resources available to you from Dell including drivers utilities documentation and operating system backups Before installing software that was not provided with your D ell computer check the software for viruses with virus scanning software Viruses can quickly use all available system memory damage or destroy data stored on the hard drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase and many websites distribute virus scanning programs that you can download Before you install a program read its documentation to learn how the program works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskette s or CD s The software installation routine assists you in transferring the appropriate program files to
178. ocate the TAPI system board connector see System Board Components or the interior service label Your computer supports TAPI compliant cards using the standard TAPI connector For example you can connect your modem to the TAPI connector and then use your audio speakers and microphone as a speakerphone The microphone carries your voice into the computer and then through the TAPI system board connector to your modem card The caller s voice enters through the modem card to the TAPI system board connector and then out to the speakers You can also use this configuration to record and play sound files over the phone Installing a TAPI Device A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer on its right side Advanced Features 57 www dell com support dell com 58 Advanced Features 10 Open the computer cover Install the TAPI compliant expansion card See the manufacturer s documentation for more inf
179. oceed to step 9 if you want to assign a new password Y NOTE Before you assign a new system and or setup password you must install the PSW D jumper plug to reenable the password feature Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Install the PSW D jumper plug Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Turning on your computer with the PSW D jumper installed reenables the password feature W hen you enter system setup both password Advanced Features 53 www dell com support dell com 54 Advanced Features options appear as Not E nabled meaning that the password feature is enabled but that no password is assigned 16 Assign a new system and or setup password umper Settings The following figure shows the location of the jumpers on the system board System Board Jumpers NOTICE Before changing a jumper setting verify that the standby power light on the system board has turned off Otherwise damage to your computer or unpredictable results may occur To locate this light see System Board Components or the interior service label To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated The following table lists the system b
180. ocket for a computer chip ThePGA socket has all its pinslined up in even rows as opposed to the SPGA socket which has its rows staggered Pipeline Processing A method of processing in which a task is performed in stages the output of one stage isinput to the next stage T his method speeds up processing by allowing several parts of multiple tasks to be run simultaneously PIO Programmed input output A method of moving data between devices in a computer in which all data passes through the microprocessor The most recent ATA DE standard specifies higher data transfer rates mode 3 at 11 1 M Bpsand mode 4 at 16 6 M Bps A recent alternative to PIO isDMA Plug and Play Often referred to asPlug n PlayorPnP A technology that can automatically configure devices at start up to use or share certain IRQs Forthisto work properly thecomputer sBIO S and OS must both support PnP and all devices being configured must also be PnP compliant PCI devices are PnP compliant PME Power management event An event that causes a computer to be remotely started such as Remote W ake Up W OL or WOR PnP See Plug and Play Port A socket or plug on your computer that allows you to attach an external device by connectingits cable See also Parallel Port and Serial Port POST Power on self test Diagnostic programs loaded automatically by the BIOS during start up that perform basic tests on the major computer components such as RAM
181. od is useful if the microprocessor iscapable of transferringdatafasterthan asingledrive can supply or accept it W hile data is being transferred from the first drive the second drive can locate the next segment dB Decibel s A measurement of relative loudness of a sound or in electronics for the relative difference between two power levels DC Direct current An electric current flowing in one direction only See AC DCE Data communication equipment In computer data transmission DCE is the RS 232 interface that a 258 Glossary modem or other serial device uses to exchange data with the computer See also DTE Device Any piece of equipment that is not part of the essential computer such asthe microprocessor RAM and data buses but isconnected to or installed in the computer Some devices are installed inside the main part of the computer such asthe hard drive CD drive and network adapter O ther devices are outside the computer such as the printer but are attached by a cable or wireless connection DIMM Dual in line memory module A slim circuit board containing RAM chips asdoesaSIMM DIMMs normally have 168 pins See also RIMM DIN D eutsche Industrie N ormenausschuss A German standards organization and member of ISO DIN is also a form of connector on your computer that is round has 5 pins and is typically used to connect AT keyboard cable connectors See also Mini DIN DMA D irect memory acce
182. of the diagnostics tests allow you to print the results If you want to print test results turn on your printer if one is attached and ensure that it is online Restart the computer If your computer boots to the CD the Dell logo screen appears followed by a list of menu option descriptions and their available languages NOTE If your computer does not boot to the CD change the B oot Sequence to boot from the CD drive K NOTE If you have a SCSI controller installed in your computer make sure the controller is configured to boot after DE devices For more information see your SCSI controller documentation 6 Select the appropriate language for menu options If you have changed a partition table and restarted your computer select the option to Continue Windows NT Reinstall A numbered list displays the available options The following list describes each option K NOTE Once you select one of the following options you cannot return to the list to select another option If you decide that you do not want to continue with an option or wish to select another option you must restart your computer Option 1 Start C ontinue Windows NT Installation NOTICE This option has the potential to erase partial data or the entire hard drive Helps you reinstall Windows NT Workstation on your computer Use this option if your computer has become unusable or if you require a clean installation of this OS To complete the
183. oll Free Numbers France Paris M ontpellier International Access C ode 00 Country Code 33 City Code 1 4 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Home and Small Business Technical Support Customer Care Switchboard Switchboard Alternative Sales Fax W ebsite http support euro dell com E mail web_fr_tech dell com Corporate Technical Support Customer Care Switchboard Sales Fax W ebsite http support euro dell com E mail web_fr_tech dell com Technical Support Home Small Business C ustomer C are Global Segment C ustomer C are Preferred Accounts C ustomer C are Large Accounts C ustomer C are Public Accounts C ustomer C are Switchboard W ebsite http support euro dell com E mail tech_support_central_europe dell com 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0155 947101 0825 004 719 0825 338 339 0155 94 71 00 0155 94 71 00 0155 94 71 99 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 H ong Kong International Access C ode 001 Country C ode 852 Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 Getting Help 219 www dell com support dell com Country City International Access Code Country Code
184. om Taiwan Technical Support toll free 0080 60 1255 International Access C ode 002 Country C ode 886 Technical Support Servers Transaction Sales toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand Technical Support toll free 0880 060 07 International Access C ode 001 Customer Support Penang M alaysia 604 633 4949 Country C ode 66 Sales toll free 0880 060 09 226 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access C ode 010 Country Code 44 City Code 1344 Technical Support C orporate Preferred Accounts PAD 1000 employees Technical Support Direct PAD and General Global Accounts C ustomer C are Home and Small Business C ustomer C are Corporate C ustomer C are Preferred Accounts 500 5000 employees Customer Care Central Government C ustomer C are Local Government Customer Care Home Small Business Sales Corporate Public Sector Sales W ebsite http support euro dell com E mail dell_direct_support dell com 0870 908 0500 0870 908 0800 01344 723186 0870 906 0010 0870 908 0500 01344 723196 01344 723193 01344 723194 0870 907 4000 01344 860456 GettingHelp 227 www dell com support dell com
185. onnector FAN_P1 M icroprocessor 1 fan connector FPAUDIO Front panel audio connector FRONT1394 Front panel IEEE 1394 connector IDE1 Primary EIDE connector IDE2 Secondary EIDE connector KYBD_MOUSE PS 2 keyboard and mouse connectors PANEL Front I O panel connector PARALLEL_SERIAL Parallel and serial 2 port connectors PCIn PCI expansion card connector POWERI1 Power 1 connector POW ER2 Power 2 connector PSW D Password jumper RIMM _n RIMM socket RTCRST Real time clock reset jumper About Your Computer 33 www dell com support dell com 34 front panel speaker headphone jack Port 2 USB connectors 2 IEEE 1394 connector E diagnostic lights lt System Board Labels continued Connector or Component Label SCSI LVD SCSI connector SPKR System board speaker STANDBY_LED Standby power light STR_LED Suspend to RAM light TAPI MODEM Telephony TAPI connector USB_NIC Network and Port 1 USB 2 connectors VRM_0 VRM 0 connector VRM_1 VRM 1 connector Front Panel Components The front panel provides connectivity for the computer front 1 0 panel as well as several components located inside the chassis T he following figure shows the principal connectors on the front panel audio connector i panel connector E EH chassis intrusion switch connector DONO
186. or in the socket ensure that the microprocessor aligns properly with the socket To avoid damage you must position the microprocessor correctly in the socket b Align pin 1 of the new microprocessor with pin 1 of the socket NOTE Pin 1 of the microprocessor is indicated by a small triangle in one corner of the microprocessor Pin 1 of the socket is indicated by a small triangle in one corner of the socket See Installing the M icroprocessor NOTICE The microprocessor pins are delicate To avoid damage ensure that the microprocessor aligns properly with the socket and do not use excessive force when installing the processor c Carefully set the microprocessor in the socket and press it down lightly to seat it Removing and Installing Parts 121 www dell com support dell com microprocessor socket 122 d Installi microprocessor Rotate the socket lever back toward the socket until it snaps into place securing the microprocessor ng the Microprocessor microprocessor pin 1 indicator socket pin 1 indicator 5 Install the replacement microprocessor heat sink NOTICE If you are not installing a microprocessor upgrade kit from Dell reuse the original heat sink and securing clips when replacing the microprocessor a Removing and Installing Parts Remove the film covering the thermal grease on the bottom of the heat sink Lower the heat sink to the microprocessor so that the heat sink
187. ormation Connect the 4 pin TAPI cable to the TAPI system board connector To locate the TAPI connector on the system board see System Board Components or the interior service label Connect the 4 pin TAPI cableto the TAPI expansion card connector To locate the TAPI connector on the expansion card see the manufacturer s documentation Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Install the appropriate T SP for the TAPI device See the manufacturer s documentation and your W indows documentation for more information Installing a TAPI Sound Card You can install a TAPI compliant sound card that has a standard TAPI connector For example you can connect your modem to the TAPI sound card connector and then use the audio capabilities as a speakerphone A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 1 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or
188. orrect the date or time If the problem persists see Battery Problems Time of day not set The time or date displayed in the Enter system setup and correct the date or system configuration information time does not match the system clock Timer chip counter 2 A chip on the system board might be Run the System Board D evices tests in the failed malfunctioning Dell Diagnostics Unexpected interrupt in The keyboard controller might be Run the System M emory and the protected mode malfunctioning or one or more Keyboard tests in the Dell Diagnostics memory modules may be loose Solving Problems 189 www dell com support dell com System Messages continued M essage WARNING Dell s Disk detec EIDE onitoring System has ted that drive 0 1 controller is operating outside of normal specifications is advisable to immediately back up your data and replace your hard drive by calling your suppo rt desk or Dell Computer Corporation on the primary secondary TE Cause Action POST has queried the EIDE drive for W hen your computer finishes booting status information T he drive has immediately back up your data and indicated it has detected possible replace your hard drive Restore the data error conditions for its operating to the replacement drive specifications Back up the data on your hard drive If a replacement drive is not immediately available
189. orrect voltage is maintained W W att A measurement of electrical powerthat equals 1 ampere of current flowing at 1 volt WBEM W eb Based Enterprise M anagement A set of systems management and Internet standard technologies developed to unify the management of computing environments T he core set of W BEM standards developed by DM TF include a data model the C IM standard a coding specification and an http transport mechanism WfM Wired for management A specification developed by Intel to improve the manageability of desktop mobile and servercomputers W fM definessoftware hardware and other capabilities that enhance computer network operations and reduce support costs by allowing remote management application programsto access client computers over a network W fM technologyisusedin aclient computer in such components as circuitry power supply network adapter and so on Remote management application programs can use W fM technology to access a client computer and gather information about it monitor its status or change its operational state W fM standards includeD M I PXE and Remote W ake Up W fM is also compatible with current and emerging industry specifications such as ACPI CIM SM BIOS SNMP and W BEM WOL W ake on L AN T echnologythat allowsacomputer on anetwork to beremotelyturned on or awakened from Glossary 269 www dell com support dell com sleep mode W OL isafacet of W fM technolo
190. ort ISA expansion cards This is an industry standard for ease of use Removing and Installing Parts 107 www dell com support dell com duna 108 Expansion Card Types 32 bit PCI card 64 bit PCI card AGP 4x card AGP 4x Pro card Z NOTE The AGP expansion slot only supports 1 5 V cards Removing and Installing Parts System Board Expansion Card Components PCI connector 1 32 bit 33 MHz PCI connector 2 PCI connector 3 64 bit 66 MHz K NOTE Install only 66 M Hz expansion cards in the 66 M Hz slots You can install 33 M Hz cards in the 66 M Hz slots However the entire bus including the integrated SCSI controller will operate at only 33 MHz PCI connector 5 Installing an Expansion Card A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Laythe computer on its right side 3 Open the computer cover 4 Press the lever on the expansion card retention arm and raise the retention arm see the followi
191. ow key to delete the existing setup password The setting changes to Not E nabled 4 If you want to assign a new setup password perform the steps in Assigning a Setup Password Disabling System and Setup Passwords NOTICE This process erases both the system and setup passwords A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or Interior Service Label 10 ll 12 La 14 15 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Remove the jumper plug from the PSW D jumper to disable the password feature See Jumper Settings to locate the password jumper labeled PSW D on the system board Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on The existing password s are erased NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Pr
192. owing figure Removing and Installing Parts Installing a Hard Drive 10 11 If you are installing a drive that hasits own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer Change any settings necessary for correct configuration Connect the cables to the drive See Attaching C ables for a Hard Drive Connect aDC power cable to the power input connector on the back of the drive Removing and Installing Parts 99 www dell com support dell com 100 Connect the appropriate interface cable to the interface connector on the back of the drive If you are installing an EIDE or SC SI drive and you have another drive of the same type in the computer you can use the spare connector on the interface cable for the existing drive Otherwise use the interface cable provided with the new drive 12 Connect the interface cable s to the system board or a controller card depending on the type of drive you are installing See Attaching Cables for a Hard Drive Es NOTE To locate system board drive connectors see System Board Components or the interior service label NOTICE To avoid possible damage you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors Removing and Installing Parts For an EIDE hard
193. p If the VRM s do not match the diagnostic lights will indicate an error If installing a Dell processor upgrade kit for either single or dual processors remove and discard the original VRM s Then install the VRM s from the upgrade kit If you are not installing a processor upgrade kit from Dell reuse the original VRM s If you are upgrading your microprocessor keep your original microprocessor heat sink and securing clips for future trouble shooting Upgrading the Microprocessor s K NOTE Dell recommends that only a technically knowledgeable person perform this procedure AN CAUTION The processor can get very hot during normal operation Be sure that the processor has had sufficient time to cool before you touch it 118 Removing and Installing Parts A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label 1 Remove the microprocessor airflow shroud 2 Remove the microprocessor heat sink a For each of the metal clips that secure the heat sink to the microprocessor press down on the clip s latch to release it from the heat s
194. perate properly Also external devices like a printer usually require you to load device drivers before they will work When connecting a USB mouse or keyboard ensure that you connect to one of the Port 1 USB connectors on the back of the computer e Always attach external devices while your computer is turned off Then turn on the computer before turning on any external devices unless the documentation for the device specifies otherwise NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after turning off the computer to avoid possible damage to the system board Serial Port Connectors Default serial port designations COM 1 for port 1 and COM 2 for port 2 You can reassign the serial port s designation in system setup if you add an expansion card containing a serial port using this designation If you set the computer s serial ports to Auto in system setup and add an expansion card containing a serial port configured to a specific designation the computer automatically maps assigns the integrated ports to the appropriate COM setting as necessary Before you add a card with a serial port check the documentation that accompanied your software to ensure that the software can be mapped to the new COM port designation Parallel Port Connector Used to connect printers Default parallel port designation LPT 1 K NOTE The integrated parallel port is automatically disabled if the computer detects an
195. perational cooling fan for detected not installed has failed or is not microprocessor 0 is installed and properly connected to the system connected to the system board Also board ensure that the microprocessor airflow shroud is properly installed See Microprocessor Airflow Shroud Alert CPU 1 fan not The microprocessor 1 cooling fan is Ensure that an operational cooling fan for detected not installed has failed or is not microprocessor 1 is installed and properly connected to the system board connected to the system board Also ensure that the microprocessor airflow shroud is properly installed See Microprocessor Airflow Shroud Solving Problems 183 support dell com www dell com System Messages continued M essage Cause Action Alert OS Install Mode enabled Amount of available memory limited to 256 MB The OS Install M ode option in system setup is set to O n This limits the amount of available memory to 256 MB because some OSs will not complete installation with more than 2 GB of system memory After the O S is installed enter system setup and set the O S Install M ode option to Off Alert Power supply fan The power supply fan has failed or is Ensure an operational power supply fan is failure blocked installed and that the power supply airflow vents are not blocked To locate the power supply and airflow vents see Inside the Computer Alert Previous att
196. plicable IRQ14 Used by the primary secondary ID E controller if enabled IRQ15 U sed by the primary secondary ID E controller if enabled BIOS Recovery Utility If your computer loses power and beeps constantly but does not boot when power is restored the BIOS settings may be corrupted H owever these symptoms can be caused by several different problems Before you restore the BIOS check the beep codes and diagnostic lights to see if a specific problem is identified Otherwise perform the following steps to restore the BIOS 1 Turn off the computer and disconnect it from its electrical outlet 2 Gotoadifferent computerthat is working properly and download the BIOS update utility for the computer from the Dell support website NOTE After you download the BIOS update utility generate the BIOS recovery utility To generate the recovery utility you can use any functioning computer You do not have to use a computer of the same type or model as the malfunctioning computer Go to http support dell com If this is your first time to use this website complete the one time registration Click Downloads for Your Dell Enter the Service Tag Number for the computer or select the appropriate D ell system Select the appropriate OS and language for the malfunctioning computer e Select FlashBIOS U pdates for the download category f Click Go Follow the instructions on the screen to download the BIOS update utility
197. pport dell com Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer It also tells you when and how to contact Dell for technical or customer assistance Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Solving Problems 2 Run the Dell Diagnostics 3 Makea copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at D ell s website http support dell com for help with installation and troubleshooting procedures For more information see W orld W ide W eb 5 If the preceding steps have not resolved the problem call Dell for technical assistance W hen prompted by D ell s automated telephone system enter your Express Service C ode to route the call directly to the proper support personnel If you do not have an Express Service C ode open the Dell Accessories folder double click the E xpress Service C ode icon and follow the directions K NOTE Dell s Express Service Code system may not be available in all countries For instructions on using the technical support service see T echnical Support Service and Before You Call Help Tools Dell provides anumber of tools to assist you T hese tools are described in the following sections K NOTE Some of the following tools are not always availabl
198. processor and determines its operational specifications T his information is stored in system setup The computer also determines whether one or two microprocessors are installed and then verifies whether two installed microprocessors are identical to ensure proper operation Basic C hecks e Check the diagnostic lights to see if the specific problem is identified e If two microprocessors are installed ensure that they are identical The computer may not start or function properly if two microprocessors are installed that are not identical Different cache sizes Different speeds Different steppings Different types e If two microprocessors are installed ensure that a VRM is installed for each processor e If two microprocessors are installed ensure that the VRM s are identical The computer may not start or function properly if two VRM sare installed that are not identical Solving Problems 169 www dell com support dell com 170 Solving Problems If a system message indicated a problem with one or both of the microprocessors the processor s may need to be replaced If a system message indicated a problem with one or both of the VRMs the VRM s may need to be replaced Run the System Board D evices and Processor C ache test groups in the Dell Diagnostics Reseat the microprocessors Reseat the VRM s Reconnect the cooling fan for each installed microprocessor Restart the computer If t
199. puter and devices to their electrical outlets and turn them on Does the diskette drive access light blink during the boot routine Yes Go to the next question No Contact Dell for technical assistance Does the computer display a drive error message Yes See System M essages for an explanation of the message and then go to step 9 No The problem is resolved Insert a bootable diskette into the diskette drive and reboot the computer Does the drive boot the operating system Yes The problem is probably resolved If you continue to experience trouble contact D ell for technical assistance No Contact Dell for technical assistance Hard Drive Problems Basic C hecks Check the diagnostic lights to see if the specific problem is identified If you hear an unfamiliar scraping or grinding sound when a drive is accessed there could be a hardware malfunction C ontact D ell for technical assistance Solving Problems 155 www dell com support dell com 156 Solving Problems W hen you turn on the computer you can hear drive activity during the boot routine If your computer does not boot contact Dell for technical assistance Test the hard drive by using one of the following methods For Microsoft Windows run the ScanD isk utility by clicking the Start button pointing to Run typing scanaskw and clicking OK For Microsoft Windows NT run the error checking utility by opening the property
200. puter will not start up remotely Network Configurations The system setup options for network operations work together for particular functions T he following table describes the relationship of the various option settings Network Option Settings Network Interface Boot Sequence Remote Wake Up Function Controller Off MBA isnot available Not available The computer attempts to boot from the devices specified in the Boot Sequence e The computer cannot be remotely started On MBA isnot available Available The computer attempts to boot from the devices specified in the Boot Sequence The computer can be remotely started by W OL and or W OR Onw MBA MBA isset asfirt Available The computer prompts you to press boot device lt Ctrl gt lt Alt gt lt b gt during start up allowing you to select a network boot method The computer can be remotely started by W OL and or W OR NOTE You must restart the computer before Network Interface Controller option settings will take effect Integrated Devices You computer has several integrated devices For these devices to be accessible to the OS the corresponding options in system setup must be configured properly To enable or disable an integrated device enter system setup select Integrated D evices and change the setting for the appropriate device to On or Off Sound SCSI IEEE 1394 PS 2 mouse USB Advanced Features 43 www dell com support
201. r correct configuration 11 Connect the cables to the drive See Attaching Cables for an Externally Accessible D rive e Connect aDC power cable to the power input connector on the back of the drive Removing and Installing Parts 91 www dell com support dell com 92 Es Connect the appropriate interface cable to the interface connector on the back of the drive If you are installing an EIDE or SC SI drive and you have another drive of the same type in the computer you can use the spare connector on the interface cable for the existing drive Otherwise use the interface cable provided with the new drive If the drive has audio output capability such asa CD drive connect the audio cable to the audio connector on the back of the drive NOTE The system board will support only one drive audio cable 12 Connect the interface cable s to the system board or a controller card depending on the type of drive you are installing See Attaching Cables for an Externally Accessible D rive K NOTE To locate system board drive connectors see System Board Components or the interior service label NOTICE To avoid possible damage you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors NOTICE To avoid possible damage ensure that drive cables are secured in the cable retainer and in the drive bay cable clips See Attaching Cables for an Externally Acc
202. r in the electronic environment W hile this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Movethe computer away from the receiver e Plugthe computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Technical Support representative of Dell or an experienced radio television technician for additional suggestions You may find the FCC Interference H andbook 1986 to be helpful It is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00450 7 or on the W orld W ide Web at http wwwfcc gov cib Publications tvibook html Dell computer systems are designed tested and classified for their intended electromagnetic environment T hese electromagnetic environment classifications generally refer to the following harmonized definitions Additional Information e Class A is typically for business or industrial environments e Class B is typically for residential environments
203. reW ire USB Connectors Used to attach USB compliant devices such as keyboards mice printers and speakers to your computer NOTE When connecting a USB mouse or keyboard ensure that you connect to one of the Port 1 USB connectors on the back of the computer K NOTE Do not attempt to operate a PS 2 mouse and a USB mouse simultaneously NOTICE USB devices do not operate with Microsoft Windows NT Network Adapter The network adapter has the following lights e A yellow network activity light flashes when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state e A dual colored network link and speed light which is green when a good connection exists between a 10 M bps network and the computer or is orange when a good connection exists between a 100 M bps network and the computer W hen the light is off the computer is not detecting a physical connection to the network The network controller includes a Remote W ake Up feature For more information see N etwork O perations and Power M anagement NOTICE Do not connect a modem cable to the network adapter Voltage from telephone communications can damage the network adapter Network Connection Requirements Press one end of the UTP Ethernet cable into the network adapter on your computer until the cable snaps securely into place Connect the other end to an RJ 45 j
204. replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU Additional Information 249 www dell com support dell com 250 DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOES
205. rity for the data on your computer they are not foolproof If your data requires more security it is your responsibility to obtain and use additional forms of protection such as data encryption programs NOTICE If you leave your computer running and unattended without having a system password assigned or if you leave your computer unlocked so that someone can disable the password by changing a jumper setting anyone can access the data stored on your hard drive System Password settings in system setup Y NOTE You cannot change or enter a new system password if either E nabled or Disabled is displayed You can only assign a system password when System Password s set to Not E nabled Enabled a system password is assigned e Disabled system password feature is disabled by a jumper setting on the system board e Not Enabled no system password is assigned and the password jumper on the system board is in the enabled position its default Assigning a System Password 1 Verify that Password Status is set to Unlocked 2 Highlight System Password and then press the left or right arrow key The option heading changes to E nter Password followed by an empty 32 character field in square brackets 3 Type your new system password You can use up to 32 characters As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment operation recognizes keys
206. rk card to an address block in the range of CC 000h through D 0000h To reassign the expansion card s address block refer to the documentation for the card Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same IRQ To avoid this type of conflict check the documentation for the default IRQ setting for each installed expansion card Then consult the following table to configure the card for one of the available IRQs NOTE The following table lists default IRQ settings In computers with P lug and Play capabilities you can modify the defaults If you install a Plug and Play card in a Plug and Play computer the computer automatically selects an open IRQ if any are available Default IRQ Assignments IRQ Used Available IRQO Used by the system timer IRQ1 Used by the keyboard to signal that the output buffer is full IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ 15 IRQ3 Used by serial port 2 IRQ4 Used by serial port 1 IRQ5 Available IRQ6 Used by the diskette tape drive controller IRQ7 Used by the parallel port IRQ8 Used by the real time clock RTC Solving Problems 205 www dell com support dell com 206 Solving Problems Default IRQ Assignments continued IRQ Used Available IRQ9 Available IRQ10 Available IRQ11 Available IRQ12 U sed by the mouse port IRQ13 U sed by the math coprocessor if ap
207. rn is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell C ollect on delivery C 0 D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Getting Help 213 www dell com support dell com 214 Getting Help Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself M ake sure that the system documentation is available ZN CAUTION Before servicing any components inside your computer see Safety First For You and Your Computer Diagnostics Checklist Name Date Address Phone number Service tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician
208. rnet networks STP wiring is constructed just like UT P having two insulated copper wires wound around each other to form a twisted pair H owever for some business locations twisted pairs are also enclosed in a shield that functions as a ground Subminiature D D shaped connectorson your computer that typically have 9 15 or 25 pins and can be male or female Also referred to as D Sub connectors System Setup A utility that allows you to configure user selectable optionsin the BIOS such as date and time or system password as well as to set the current configuration information including the amount of memory or type of hard drive installed TAPI Telephony ApplicationsProgrammingInterface API Enables M icrosoft W indows program applicationsto operate with a wide variety of telephony devices including voice data fax video and so on TCP IP Transmission Control Protocol TC P Internet Protocol IP The basic communication protocol of 268 Glossary the Internet It can also be used in a private network TCP IP isatwo layer system T he higher layer TCP manages the assembling of afile into smaller packets that are transmitted by one computer over the Internet and received by the TCP layer on another computer T he receiving computer s TCP layer reassembles the packets into the original message The lower layer IP addresses each packet so that it gets to the right destination See IP and IP Address Token Ring
209. rograms other than those provided with the operating system to partition and format SC SI hard drives Refer to the documentation that came with your SC SI software drivers for information on installing the appropriate drivers and preparing your SCSI hard drive for use SCSI Cables Ultra 160 m and Ultra2 W ide LVD drives typically hard drives both use a 68 pin cable One end of the cable attaches to the SC SI connector on the system board or the SC SI controller card installed in your computer The remaining connectors on the cable attach to the various drives N arrow SC SI drives tape drives CD drives and some hard drives use a 50 pin cable One end of this cable attaches to the SC SI controller card The remaining connectors on the cable attach to the various N arrow SC SI devices NOTICE Dell recommends that you use only SCSI cables purchased from Dell Cables purchased elsewhere are not guaranteed to work with Dell computers Removing and Installing Parts Expansion Cards e Installing an expansion card e Removing an expansion card Your computer provides expansion slots for the following cards e Upto three 32 bit 33 M Hz PCI cards e Upto two 64 bit 66 M Hz PCI expansion cards e One 32 bit AGP card The expansion slot supports AGP 4x or 2x Pro110 modes operating at 1 5 V See Expansion C ard T ypes for examples of these cards K NOTE To meet PC99 Workstation requirements your Dell computer does not supp
210. roprocessor heat sinks are properly installed 184 Solving Problems System Messages continued Message Cause Action Alert Previous voltage Voltage used by the computer either See Power Problems and System Board failure exceeded or fell below acceptable Problems thresholds Alert Processor Cache Two microprocessors with different See M icroprocessor Problems Size Mismatch cache sizes are installed Install like processor or one processor System Halted Alert Processor Speed Two processors with different speeds See M icroprocessor Problems Mismatch are installed Install like processors or one processor System Halted Alert Processor Stepping Two processors with different See Microprocessor Problems Mismatch steppings are installed Install like processors or one processor Alert Processor Type Two processors with different types See M icroprocessor Problems Mismatch are installed Install like processors or one processor System Halted Alert System battery System battery is providing See Battery Problems voltage is low inadequate voltage Alert Unable to One or more memory modulesmay See System M emory Problems initialize all installed befaulty or improperly seated memory Alert Uncorrectable One or more memory modules may See System Memory Problems and memory error previously be faulty or improperly seated or the System Board Probl
211. ry amount As long as the computer remains connected to an electrical outlet it can be automatically or remotely started For example the Auto Power O n option in system setup allows the computer to automatically start at a specified time Also your network administrator can remotely start your computer using a PM E such as Remote W ake Up The following table liststhe sleep states available for each operating system and the methods you can use to wake the computer from each state Advanced Features 61 www dell com support dell com 62 Advanced Features Power Management Sleep State Windows 2000 Wake Up Methods Windows NT 4 0 Standby Press the power button Auto power on PM E Move or click the PS 2 mouse M ove or click the USB mouse Type on the PS 2 keyboard Type on the USB keyboard USB device activity Not supported Hibernate Press the power button Auto power on PM E Not supported Shutdown Press the power button Pressthe power button Auto power on e Auto power on PME PME K NOTE For more information on power management see your OS documentation Dell System Utilities If you received your computer from Dell with the OS preinstalled Dell also installed the system utilities If you are reinstalling the OS you also need to reinstall the system utilities on your computer The utilities are available on the Dell ResourceC D and from the Dell support website See F
212. ry conflicts and errors can result when other programs require use of all or part of the memory already occupied by these TSR programs Typically your operating system s startup files or folder contain commands to start TSR programs when you turn on your computer If you suspect that one of these TSR programs is causing a memory conflict remove the commands that start them from the start up file If the problem you were experiencing does not recur one of the TSR programs probably created the conflict Add the TSR commands back into the start up files one at atime until you identify which TSR program is creating the conflict Program Conflicts Some programs may leave portions of their setup information behind even though you have exited from them Asa result other programs cannot run Rebooting your computer can confirm whether these programs are causing the problem M emory Address Conflicts M emory address conflicts occur when two or more devices try to access the same address in the upper memory blocks For example if a network expansion card and an expanded memory page frame are assigned an overlapping block of addresses a memory address conflict arises As a result when you try to login to the network the operation fails To resolve this type of conflict you can change the address of one of the devices For example in the case of the network expansion card and expanded memory page frame address conflict you can move the netwo
213. s Before disconnecting a peripheral device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label Disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edgesor by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins Also see Protecting Against Electrostatic Discharge D ell recommends that you periodically review the safety instructions in your System Information Guide Safety Information 11 www dell com support dell com 12 Sa
214. s and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a C lass B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by D ell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules O peration is subject to the following two conditions Additional Information 231 www dell com support dell com e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely
215. s 10 000 hours the equipment should run on the average at least 10 000 hours before failing Network Adapter An expansion card that connects a computer to other computers on a network T he network adapter works with the network OS to transfer information over the network See NIC NIC Network Interface C ontroller Also referred to asa network adapter NiCad Nickel cadmium A chemical composition used in certain rechargeable batteries NiMH Nickel metal hydride A chemical composition used in certain rechargeable batteries Node In networking and communications a node is any computer or device attached to a network NVRAM Non volatile random access memory RAM Memory that does not loseits contents when you turn off your 264 Glossary computer NVRAM is used for maintaining the system configuration information such as date time and other user settable system setup options On Board Usually refers to components that are physically located on a circuit board For example the system boards of many present day computers have integrated video sound and or network controllers OS O perating system The program that after being loaded initially into the computer at start up manages all the other application programs in a computer The application programs use the OS by making requests for services through an API Often the OS also allows direct interaction by the user oz O unce A measurement of weight
216. s are configured correctly e Verify the type of network device to which you are connecting the computer A hub typically operates at 10 M bps A switch operates at 10 or 100 M bps Ensure that the network adapter is configured for the appropriate speed See the network adapter diagnostics and configuration utility in the Dell Diagnostics Fill out the Diagnostics Checklist as you perform the following steps NOTICE Do not connect a modem cable to the network adapter Voltage from telephone communications can cause damage to the network adapter 1 Determine the type of network adapter you are using If you are using a network expansion card go to step 2 If you are using the integrated network adapter skip to step 3 2 Perform the procedure in E xpansion C ard Problems Is the computer operating properly Yes The problem is resolved No Go to step 4 162 Solving Problems 3 Run the Network Adapter Diagnostics from the Dell Diagnostics menu Did anyof the tests fail Yes Contact Dell for technical assistance No Go to step 4 4 Run the Network Interfaces tests in the Dell Diagnostics Did the tests complete successfully Yes The problem is resolved No Go to step 5 5 Turn off the computer swap the network cable with a known working cable and then turn on the computer Is the computer working properly Yes You need a new network cable Contact D ell for technical assistance No Contact Dell for technical
217. s is pressed at the wrong time a program may give you unexpected results See the documentation that came with your application program to ensure that the values or characters you are entering are valid Error Messages Error messages are produced by the operating system an application program or the computer M essages and C odes discusses error messages that are generated by the operating system If you receive an error message that is not listed in M essages and C odes check your application program documentation Solving Problems 203 www dell com support dell com 204 Solving Problems Device Drivers Programs that use specialized subroutines called device drivers can also cause problems with your computer For example a variation in the way the data is sent to the monitor may require a special screen driver program that expects a certain kind of video mode or monitor In such cases you may have to develop an alternative method of running that particular program the creation of a boot file made especially for that program for example Call the support service for the software you are using to help you with this problem Memory Resident Programs Many utilities and supplementary programs load either when the computer boots or from an operating system prompt These programs are designed to stay resident in system memory and thus always be available for use Because they remain in the computer s memory memo
218. s not resolved perform the procedure in Expansion C ard Problems If the problem is still not resolved contact D ell for technical assistance Possible diskette drive or hard drive failure i Perform the procedures in Diskette Drive Problems and Hard Drive Problems ABCD O yellow green O off 198 Solving Problems Diagnostic Light Codes During POST continued Light Pattern Cause Action Possible USB failure D isconnect all USB devices and cables and restart the computer to retest Then reconnect all USB devices and cables and restart the ABCD computerto retest If the problem is still not resolved contact Dell for technical assistance Possible system board resource and or hardware Perform the procedure in System Board 000 failure Problems and see Hardware C onflicts Possible system board resource and or hardware Perform the procedure in System Board 006 failure Problems and see Hardware C onflicts Possible expansion card failure or conflict Perform the procedure in System Board Problems and see Hardware C onflicts Possible system board resource and or hardware Perform the procedure in System Board failure Problems and see Hardware C onflicts 000 Normal operating condition after POST No action is necessary Il o n SNMP Platform Event Traps Your computer generates SN MP PET messages that are sent to network manag
219. sable any other application programs that are hidden or operate in the background Verify that the program s device drivers do not conflict with certain application programs For more information see D evice Drivers Confirm that a problem is software related by running the System Board Devices tests in the Dell Diagnostics If all tests run successfully the error condition may be related to a software problem Ensure that the use of TSR programs has not resulted in a memory conflict Remove or confirm the possibility of a program conflict by rebooting your computer Ensure that a hardware conflict does not exist between devices Operating System Compatibility Ensure that the computer s operating environment is set up to accommodate the application programs you use W henever you change the operating environment parameters you may also affect the successful operation of the application programs Sometimes after modifying the operating environment you may need to reinstall a program that no longer runs properly Multiple Microprocessor Compatibility If dual microprocessors are installed verify that all application programs will operate in multi processor mode M any older applications cannot use multiple processors If you have verified that your applications will support multiple processors but the problem still exists perform the procedures in Microprocessor Problems Input Errors If a specific key or set of key
220. se you want to restore it 2 Press the up and down arrow keys to move through the list of devices 3 Press the spacebar to enable or disable a device enabled devices appear with a check mark 4 Press plus or minus to move a selected device up or down the list Option settings e Diskette Drive A The system attempts to boot from the diskette drive If the system finds a diskette in the drive that is not bootable an error message appears If no diskette is in the drive the system attempts to boot from the next device in the list e Hard Drive The system attempts to boot from the primary hard drive If the system does not find an operating system on the drive it attempts to boot from the next device in the list CD Drive The system attempts to boot from the CD drive If the system does not find a CD in the drive or if there is not an operating system on the CD the system attempts to boot from the next device in the list e MBA The system prompts you to press lt Ctrl gt lt Alt gt lt b gt at the Dell logo screen during boot A menu appears that allows you to select a method for booting from a network server If a boot routine is not available from the network server the system attempts to boot from the next device in the list Network Operations For proper network operations several options in system setup must be configured properly Network interface controller e Boot sequence e Remote w
221. signation for a parallel port connection to a printer or other parallel device M ost computers support one or two parallel ports designated as LPT 1 and LPT2 LVD Low voltagedifferential A form of SC SI interfacethat will be formalized in the SC SI 3 specification LVD uses less power than the present differential drive is less expensive and supports the higher speeds of Ultra 2 SC SI drives LVD requires 3 3 VDC instead of 5 VDC the previous standard m M eter A measurement of length that equals 39 37 inches mA milliAmpere A measurement of current that equals one thousandth of an A Mb M egabit A measurement of memory chip capacity that equals 1024 Kb Mbps M egabits per second A measurement of network and modem transmission speeds that equals one million bits per second MB M egabyte A measurement of datastoragethat equals 1 048 576 bytes 1 M B equals 1024 KB W hen referring to hard drive storage the term is often rounded to mean 1 million bytes MBA M anaged boot agent Provides multiple PXEs and allows a computer to boot from a network server MBps M B s per second A measurement of data transmission speed Memory Address Addresses assigned to physical memory locations by the computer at start up T hese addresses allow devices and software applications to identify information that the microprocessor can access T his process is referred to as M emory M apping Memory Mapping The process by
222. ss An electronic pathway or direct channel on which a device can bypass the microprocessor and transfer data directly to RAM A DMA channel is often one of the resources assigned when configuring an expansion card or EIDE drive DMA isa recent alternative to PIO DMI D esktop M anagement Interface A standard of W fM that provides a method to determine various management attributes of a computer through the use of a standard software interface DMTF Distributed M anagement T ask Force An industry organization leadingthedevelopment adoption and unification of management standards and initiatives for desktop enterprise and Internet environments W orking with key technology vendors and affiliated standards groups the DM TF is enabling a more integrated and efficient approach to management DRAM Dynamic random access memory RAM Referred to as dynamic because it must be regularly refreshed unlike SRAM which retains a value as long as power is supplied See also RDRAM and SDRAM DRDRAM Direct Rambus dynamic random access memory RDRAM Provides a 16 bit bus rather than the 8 bit DRAM bus At a speed of 800 M Hz the peak data transfer rate is 1 6 billion Bps DRDRAM uses pipelining to accelerate processing allowing up to eight operations to be performed simultaneously DTE Data terminal equipment In computer data transmission DTE isthe RS 232 interface that a computer uses to exchange data with a modem or oth
223. st receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty K NOTE If you chose one of the available warranty and service options in place of the standard three year limited warranty described in the preceding text the option you chose will be listed on your invoice Three Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell Additional Information 247 www dell com support dell com 248 This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specific
224. sting system password instead of pressing lt Enter gt to continue with the normal operation of your computer 5 Confirm that Not Enabled is displayed for the System Password option If Not Enabled appears in the System Password option the system password has been deleted If you want to assign a new password continue to step 6 If Not E nabled is not displayed for the System Password option press lt Alt gt lt B gt to reboot the computer and then repeat steps 3 through 5 6 To assign anew password follow the procedure in Assigning a System Password Setup Password e Assigning a setup password e Operating your computer with a setup password enabled e Deleting or changing an existing setup password e Disabling system and setup passwords Setup passwords allow only those who know the password to have full use of system setup Your computer does not have the setup password feature enabled when you receive it Setup Password options in system setup Enabled does not allow assignment of setup passwords users must enter a setup password to make changes to system setup Not Enabled allows assignment of setup passwords password feature is enabled but no password is assigned Assigning a Setup Password 1 Enter system setup and verify that Setup Password is set to Not Enabled 2 Highlight Setup Password and press the left or right arrow key The computer prompts you to enter and verify the password If a chara
225. structions on performing a backup operation Otherwise see your operating system documentation for information on backing up data files Basic C hecks e Ensure that the application program is compatible with the operating system installed in your computer and that your computer meets the minimum hardware requirements needed to run the software For more information see O perating System C ompatibility Solving Problems 201 www dell com support dell com 202 Solving Problems If you have dual microprocessors installed ensure that the application program is compatible with multiple microprocessors M any older applications cannot use multiple processors For more information see M ultiple M icroprocessor C ompatibility Ensure that you properly installed and configured the application program Reinstall the program if necessary Consult the software documentation or contact the software manufacturer for detailed troubleshooting information on a particular application program Ensure that you have not made an error while entering data Ensure that problems are not caused by a virus Use a virus scanning application program to check the software installation diskettes or CDs before using them After you have checked the software installation diskettes or CDs with a virus scanning application program you should disable the virus scanning application program before installing the software You should also di
226. system setup and restore any option settings that were not in your default configuration Dell Diagnostics e Whentousethe Dell Diagnostics Features Before you start testing e Running the Dell Diagnostics Advanced testing When to Use the Dell Diagnostics If you experience a problem with your computer run the Dell Diagnostics before you call Dell for technical assistance The D ell Diagnostics tests check your computer s hardware without additional equipment and without the risk of destroying data W hen the diagnostics tests complete without indicating any problems you can have confidence in your computer s operation If the tests indicate a problem you cannot solve by yourself the test results provide important information you will need when talking to Dell s service and support personnel NOTICE Only use the Dell Diagnostics to test your Dell computer Using this program with other computers may cause incorrect computer responses or result in error messages Also only use the Dell Diagnostics that came with your computer or an updated version of the program for your computer Do not use Dell Diagnostics from another model Dell computer Features The diagnostic test groups features allow you to take the following actions e Perform quick checks or extensive tests on one or all devices e Choose the number of times a test group or subtest is repeated e Display or print test results or save them in a file e Suspend testing i
227. t lt Del gt lt F2 gt lt Ctrl gt lt Alt gt lt gt lt Ctrl gt lt Alt gt lt gt lt Ctrl gt lt Enter gt lt F12 gt restart reboot the computer starts system setup during POST only toggle microprocessor speeds on 101 key keyboard in MS DOS real mode only toggle microprocessor speeds on 102 key keyboard in MS DOS real mode only disable system password at start up after correct password is entered boot from the network during POST only 134 Technical Specifications Controls and Lights Power control Power light H ard drive access light Activity light on integrated network adapter Network link integrity and speed lights on integrated network adapter Diagnostic code lights push button green light blinking green in sleep state dual color for computer operations green for power yellow for diagnostics green light yellow light green light for 10 M b operation orange light for 100 M b operation four dual color yellow and green lights located on front panel Power DC power supply W attage Heat dissipation 460 W 1000 BT U hr fully loaded computer without monitor Voltage 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz auto switching Backup battery 3 V CR2032 coin cell Physical Height 49 1 cm 19 3 inches W idth 22 2 cm 8 7 inches Depth 48 8 cm 19 2 inches W eight 19 kg 42 b or more depending on options installed Technica
228. t settings on the monitor Check for interference Solving Problems 143 www dell com support dell com 144 Solving Problems Electrical appliances on the same circuit or operating in close proximity to the computer can cause interference Audio equipment and certain types of lamps operating in immediate proximity to the computer can cause interference Restart the computer Enter system setup and ensure that Primary Video C ontroller under the Integrated D evices option is set correctly An AGP or PCI card will operate with Primary Video C ontroller set to either Auto or the default setting AGP Z NOTE If your computer has both AGP and PCI video expansion cards installed set Primary Video Controller to AGP to use the AGP expansion card Set Primary Video Controller to Auto to use the PCI expansion card If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Perform the procedure in M onitor Problems Is the computer working properly Yes The problem is resolved No Go to the next question Do you have another computer that is working properly Yes Go to step 2 No Go to step 6 Turn off the original computer and monitor wait 10 to 20 seconds and disconnect the monitor Turn off your other computer wait 10 to 20 seconds and disconnect its monitor Connect the monitor from the original computer and then
229. te ends of the SC SI chain and disabled for all devicesin between Dell recommends that you use terminated cables and that you disable termination on all devices See the documentation provided with any optional SC SI device you purchase for information on disabling termination on the device General Guidelines Follow these general guidelines when installing SC SI devices in your computer Removing and Installing Parts 105 www dell com support dell com 106 Although you install SC SI devices essentially the same way as other devices their configuration requirements are different For details on configuring your particular SC SI subsystem refer to the documentation for your SC SI devices and or your host adapter card Configurethe device for a SC SI ID number and disable termination if necessary To use an external SC SI device you must have a SC SI controller card installed in your computer C onnect one end of the external SC SI cable to the connector on the back of the SC SI device Attach the other end of the external SC SI cableto the connector on the controller card installed in the computer After installing a SC SI hard drive Primary D rive 0 and Primary D rive 1 should be set to None in system setup if no EIDE hard drives are installed If you have any EIDE devices on the second EIDE channel such asa CD or tape drive Secondary D rive 0 and or Secondary D rive 1 should be set to Auto You may need to use p
230. tep 7 Disconnect the DC power cable and interface cable from the back of the drive you are replacing Remove the drive from the chassis drive bay a Squeeze together the tabs at each side of the drive to disengage the drive bracket from the chassis b Slide the drive bracket upward and remove it from the chassis see the following figure Removing and Installing Parts Removing a Hard Drive 7 Unpack the replacement drive and prepare it for installation NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer See the documentation that accompanied the drive to verify that the drive is configured for your computer C hange any settings necessary for your configuration Removing and Installing Parts 97 www dell com support dell com 98 8 If the replacement drive does not have bracket rails attached remove the rails from the old drive by removing the four screws that secure the rails to the drive Then attach the bracket rails to the replacement drive see the following figure NOTE If you are not replacing an existing drive and the new drive does not have bracket rails attached install the extra rail set that is located inside your computer in an empty drive bay Attaching Bracket Rails for a Hard Drive bracket rails 2 Va screws 4 9 Slide the drive bracket assembly into the drive bay until both drive bracket tabs snap securely into place see the foll
231. tests fail Yes Contact Dell for technical assistance No The problem is resolved Hardware Conflicts Hardware conflicts occur when the operating system detects multiple devices that are attempting to operate on the same system resources when those resources cannot be shared between the devices Symptoms Computer hangs or locks up particularly while using a specific device Memory parity errors occur on a parity enabled computer Noise or other problems from sound cards Unintelligible characters printed on the printer M ouse pointer hangs and will not move or moves in a stuttering fashion M essages stating that the computer is not operating at maximum performance W hile running M icrosoft Windows the computer switches to Safe Mode Errors and crashes of applications for no apparent reason Nothing displays on the video monitor To resolve hardware conflicts Ensure that the conflict is not a software problem Remove any newly added hardware and contact the hardware manufacturer See your OS documentation System Memory Problems During POST the computer checks the computer s memory determines the amount of installed memory and then writes to and reads from the number of available bytes to ensure proper operation NOTE If you installed up to 4 GB of memory but not all of it is available for use by the OS see Addressing M emory with 4 GB Configurations Basic C hecks Check the diagnostic
232. that equals 1 16 of alb Parallel Port An I O port on your computer that transfers data eight bits at a time It uses a 25 pin female subminiature D connector typically to connect a printer Also referred to as an LPT port PBX Private branch exchange A telephone system owned and operated bya private organization ratherthan the telephone company T his telephone system switches calls between users in the organization on internal lines while allowing users to share a certain number of external phone lines The main purpose of a PBX is to save the cost of requiring a separate telephone line for each user PC Personal computer Commonly used to describe an IBM compatible computer as opposed to an Apple M acintosh computer PCI Peripheral C omponent Interconnect A standard for expansion cards developed byIntel C orporation PCI isa local busthat supports 32 and 64 bit data paths providing a high speed data path between the microprocessor and devices such as video drives network and so on PCI devices are PnP compliant PET Platform event trap A platform event is an alarm or specified condition that originates directly from a computer s BIOS or hardware components such as the microprocessor or a chip The event occurs independently of the OS or system management software and hardware The platform event trap is a format used for communicating a platform event in an SNM P environment PGA Pin grid array A type of s
233. the graphic functions originally assigned to the microprocessor ACPI Advanced Configuration and Power Interface An industry standard developed by Intel Microsoft and Toshiba for computer power management The key element of the standard is that the OS controls power management In previous standards most of the power management tasks were run bythe BIO S with limited intervention by the OS In ACPI the BIOS communicates with hardware components in the computer but the OS controls power management operations AGP Accelerated graphics port A high speed graphics port that produces fast communication between the graphics controller and computer It allows the video controller to directly access the computer s main memory and bypass the PC bus A video expansion card installed in this port can run almost twice asfast as that in a PCI slot This also helps to reduce the traffic on the PCI bus ANSI American National Standards Institute An organization that publishes standards for data alphabets codes and signaling schemes See ISO API Application Program Interface Theinterfacethrough which an application program accesses the OS and other services APIC Advanced programmable interrupt controller Prioritizes and manages RQ s for the various devices in aPC W ithout an APIC the microprocessor must control IRQs ASCII American Standard C ode for Information Interchange The basis of character sets used in
234. the interior service label Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 10 ll 12 Lay the computer down on its right side Open the computer cover Install the TAPI compliant expansion card See the manufacturer s documentation for more information Enter system setup click Integrated D evices and change the setting for Sound to Off Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the computer back panel see Back Panel Features Connect the 4 pin TAPI cable to the TAPI sound card connector To locate the TAPI connector on the sound card see the manufacturer s documentation Connect the 4 pin TAPI cable to the TAPI expansion card connector To locate the TAPI connector on the expansion card see the manufacturer s documentation Close the computer cover Stand the computer upright Reconnect the computer and devices to their electrical outlets and turn them on Y NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed Install the appropriate T SP for the TAPI devices See the manufacturer s documentation and your W indows documentation for more information Advanced Features 59 www dell com support dell co
235. ting properly e If the drive you installed is a hard drive run the Dell Diagnostics to test the drive For other types of drives see the drive s documentation for information on testing the drive Removing and Installing Parts 95 www dell com support dell com 96 NOTE Tape drives sold by Dell come with their own operating software and documentation After you install a tape drive refer to the documentation that came with the drive for instructions on installing and using the tape drive software Installing a Hard Drive K NOTE If you are replacing a hard drive that contains data you want to keep be sure to back up your files before you begin this procedure A CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System B oard Components or the interior service label Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover If you are replacing a drive that is already installed in the computer continue with step 5 If you are installing a new drive go to s
236. ture For more information on IEEE 1394 OHCI and the SBP 2 driver see your W indows documentation Power Management Your computer can be set to use less power when you are not working You control the power usage through the OS installed on your computer and certain option settings in system setup T hese periods of reduced power are called sleep states Standby In this sleep state power is reduced or turned off for most components including the cooling fans H owever system memory remains active This state is not supported by Windows NT 4 0 Y NOTE All components installed in the computer must support this feature and have the appropriate drivers loaded to enter standby For more information see the manufacturer s documentation for each component Hibernate T his sleep state reduces power consumption to a minimum by writing all data in system memory to a hard drive and then removing system power Waking up from this state restarts the computer and the memory contents are restored O peration then resumes where the computer left off when it entered the hibernation state This state is not supported by Windows NT 4 0 NOTE All components installed in the computer must support this feature and have the appropriate drivers loaded to enter hibernation For more information see the manufacturer s documentation for each component Shutdown T his sleep state removes all power from the computer except a small auxilia
237. turn them on Run the RAM test group in the Dell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assistance No Goto step 18 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover Reinstall one of the expansion cards that you removed previously and repeat step 14 through step 17 Did any of the diagnostics tests fail Yes The expansion card you just reinstalled is faulty and needs to be replaced No Repeat step 18 and step 21 with a different expansion card Go to step 22 Solving Problems 161 www dell com support dell com 22 If you have reinstalled all the expansion cards and the problem is not resolved contact D ell for technical assistance Network Problems Basic C hecks e Check the network activity lights to see if the computer is communicating with the network e If you are using a modem and a network adapter ensure that the modem cable is not connected to the network adapter e Disconnect the network cable from the computer and check the cable connector for bent or broken pins C heck for damaged or frayed cables e If the cable is not damaged ensure that it is firmly connected to the computer Ensure that a hardware conflict does not exist between devices Enter system setup and ensure that the appropriate network operations setting
238. ues by corporate government and education customers product Frequently asked questions by product number e Customized service tags e System configuration detail Interior service label A service label affixed to the inside of your computer cover provides information about working inside your computer OS documentation Click Start and select H elp to obtain information on your OS 18 About Your Computer Front View of Your Computer e Controls and lights e Connecting devices The following figures show the controls lights and other features on the front panel of your computer The drive door can open and fold against the side of the computer T his allows fully unobstructed use of the externally accessible drives See Opening the Drive Door Front View of the Computer fa hard drive access light power button power light externally accessible drive door front I O panel door About Your Computer 19 www dell com support dell com 20 Front View of the Computer Doors Open ei hard drive access light diskette drive j a i power button i TT power light es E E externally speaker headphone jack db HI Port 2 USB connectors 2 g IEEE 1394 connector diagnostic lights a NOTE See System Lights and Diagnostic Lights for descriptions of light codes and
239. update your drive configuration information After you update the system settings exit system setup and reboot the computer Partition and logically format the drive before proceeding to the next step See the operating system s documentation for instructions Run the Dell Diagnostics to test the drive If the hard drive you installed isthe primary drive install the operating system on the drive See the operating system s documentation for instructions Removing and Installing Parts EIDE Device Installation Guidelines Jumper Settings All EIDE drives should be configured for the C able Select jumper position which assigns master and slave status to drives by their position on the interface cable W hen two EIDE drives are connected to a single EIDE interface cable and are configured for the C able Select jumper position the drive attached to the last connector on the interface cable isthe master or boot device drive 0 and the device attached to the middle connector on the interface cable isthe slave device drive 1 Refer to the documentation in your drive upgrade kit for information on setting devices to the C able Select jumper position General Guidelines W ith the two EID E interface connectors on the system board your computer can support up to four EID E drives e TheprimaryEIDE system board connector should be cabled to EIDE hard drives e Thesecondary EIDE connector should be cabled to EIDE CD DVD tape
240. use the following message to be displayed at the next system start up ALERT Cover was previously removed Enter system setup and enter the current time and date T hen exit system setup and save the information Turn off your computer and disconnect it from its electrical outlet Leave the computer off for at least 10 minutes Reconnect the computer to its electrical outlet and turn it on Enter system setup and check the date and time If the time and date are still incorrect contact Dell for technical assistance Removing and Installing Parts 129 support dell com www dell com 130 Removing and Installing Parts SECTION 5 Technical Specifications M icroprocessor M emory System information Video Audio E xpansion bus Drives Ports Key combinations Controls and lights Power Physical Environmental z Qa DI A e 3 n Ke xe e Si rt o DI A e 3 www dell com support dell com Microprocessor Microprocessor type L1 cache L2 cache M ath coprocessor Intel Xeon D esign provides for future D ell supported upgrades A slower compatibility speed can be set through system setup 8 KB trace instruction and data cache 256 KB pipelined burst eight way set associative write back SRAM internal to microprocessor Memory Architecture RIMM sockets RIMM capacities Standard RAM M aximum RAM BIOS address RDRAM four
241. visions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the C aribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at D ell s expense D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making aClaim Claims must be made in Latin America or the C aribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise D ell may refuse the guarantee claim U pon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center T
242. were running at the time the message appeared and or the operating system documentation for an explanation of the message and a recommended action System Messages M essage Cause Action Address mark not found The BIOS found a faulty disk sector or could not find a particular disk sector See Hard Drive Problems The expansion card cooling fan is not installed has failed or is not properly connected to the system board Ensure that an operational expansion card cooling fan is installed and connected to the system board To locate the expansion card cooling fan see Inside the Computer Alert Card cage fan not detected Alert Chipset heat sink not detected The chip set heat sink is not properly installed on the system board Ensure that chip set heat sink is properly installed on the system board To locate the system board chip set heat sink see System Board C omponents Cover was reviously removed lert The computer cover was opened Enter system setup and reset the C hassis Intrusion option lert n Self Test H 2 BIST CPU 0 failed Build The microprocessor 0 is faulty or improperly seated See M icroprocessor Problems Alert CPU 1 failed Build The microprocessor 1 is faulty or See M icroprocessor Problems In Self Test BIST improperly seated Alert CPU 0 fan not The microprocessor 0 cooling fan is Ensure that an o
243. which the computer assigns memory addresses to physical memory locations at start up Devices and software applications can then identify information that the microprocessor can access MHz M egahertz A measurement of frequency that equals one million Hz Microprocessor A computer chip that interprets and executes program instructions Also referred to asthe CPU See also Bus Speed MIF M anagement Information Format A syntax for describing information for manageable hardware and software components that can be installed on a computer See also COO W BEM and W fM min M inute s A measurement of time that equals 60 sec Mini DIN A form of DIN connector that is round has 6 pins and is typically used to connect PS 2 keyboard or mouse cable connectors mm Millimeter A measurement of length that equalsone thousandth of a meter or 1 25 inch Modem A shortened reference to modulator demodulator Modems convert analog data into digital data and Glossary 263 www dell com support dell com vice versa so that computers can communicate over telephone lines Monitor Thehigh resolution T V like devicethat displays your computer s output ms M illisecond A measurement of storage device access time that equals one thousandth of a second MTBF M ean time between failures A measurement of estimated equipment reliability The higher the MTBF the longer the equipment should last F or example if theM T BF i
244. working properly Yes There is a problem with the original computer C ontact D ell for technical assistance No The keyboard may be defective C ontact D ell for technical assistance 6 Connect a different keyboard to the computer and then turn the computer on Is the keyboard working properly Yes The original keyboard is defective The problem is resolved No Contact Dell for technical assistance Diskette Drive Problems During the POST the computer checks the diskette drive comparing its characteristics with the system configuration information The diskette drive access light blinks as the computer performs this check Basic C hecks e Check the diagnostic lights to see if the specific problem is identified Solving Problems 153 www dell com support dell com 154 Solving Problems If you hear an unfamiliar scraping or grinding sound when a drive is accessed there could be a hardware malfunction Contact D ell for technical assistance W hen you turn on the computer you can hear drive activity during the boot routine If your computer does not boot contact D ell for technical assistance If you are trying to copy data to the diskette ensure that it is not write protected Try a different diskette in the drive If the new diskette works the original one may be defective Test the diskette drive access light by using one of the following methods UsingMS DOS insert a diskette
245. y connected to the connectors on the system board 8 Remove and install the VRM s 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on Is the computer working properly Yes The problem is resolved No Contact Dell for technical assistance System Board Problems A system board problem can result from a defective system board component a faulty power supply or a defective component connected to the system board Before you perform the following steps check the diagnostic lights to see if the specific problem is identified If a system message indicates a system board problem fill out the Diagnostics C hecklist as you perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your Computer Solving Problems 171 www dell com support dell com 172 Solving Problems NOTICE Before disconnecting a device from the computer wait 10 to 20 10 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label Reboot the computer and run the System Board Devices test group in the Dell Diagnostics Did anyof the tests fail Yes C ontact Dell for technical assistanc
246. y module e Removing memory riser boards e Installing memory riser boards Your computer supports dual channel RDRAM RIM Msin 64 128 256 and 512 M B capacities See C omputer M emory Installation Guidelines for instructions you must follow when installing memory modules To locate the memory sockets on the system board see System Board Memory Components To locate the memory sockets on the optional memory riser boards see M emory Riser Board Components To reach the maximum 4 GB memory total you must install the optional memory riser boards and use eight 512 M B modules that each have a maximum of 16 memory devices See M emory M odule Label for the location of the label on a module that identifies the number of memory devices it contains You can also determine the number of memory devices installed through the System M emory option in system setup Y NOTE The computer does not support RIM M s with six memory devices K NOTE The optional memory riser boards only support PC800 memory modules Removing and Installing Parts Memory Module Label number of memory devices in RIMM 128MB 16 ECC xxx System Board Memory Components suspend to RAM STR light pair 2 rr socket 3 O r socket 2 pair 1 socket 1 AN Removing and Installing Parts 71 www dell com support dell com Memory Riser Board Components suspend to RAM STR light _ riser board A
247. you wait too long and your operating system begins to load into memory let the computer complete the load operation then restart the computer and try again K NOTE To ensure an orderly system shutdown consult the documentation that accompanied your operating system System Setup Screens The system setup screens display the current configuration information for your computer Information on the screen is organized into four areas e Title the box at the top of all screens that lists the computer system name e Computer data two boxes below the title box that display your microprocessor L2 cache service tag number and the version number of the BIOS e Options a scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the option titles contain settings or values T hose that you can change appear bright on the screen T hose that you cannot change because they are set by the computer appear less bright W hen lt Enter gt appears to the right of an option title press lt Enter gt to access a pop up menu of additional options e Key functions a line of boxes across the bottom of all screens that lists keys and their functions within system setup e Help press lt F1 gt for information in the currently highlighted option System Setup Navigation Keys The following table lists the
248. your computer s hard drive Installation instructions may provide details about how to configure your operating system to successfully run the program Always read the installation instructions before running a program s installation routine W hen you run the installation routine be prepared to respond to prompts for information about how your computer s operating system is configured what type of computer you have and what peripherals are connected to your computer K NOTE If you experience any problems while installing or operating your software see Software Problems TAPI TheTAPI features of your computer enable M icrosoft W indows based applications to operate with a wide variety of telephony devices including voice data fax video and so forth TAPI applications require a TAPI service provider TSP which is a software driver that allows TAPI applications to communicate with different types of TAPI hardware Microsoft W indows provide aT SP called Unimodem which is a universal modem service provider that supports a wide range of commonly used modems For more information on Unimodem see your Windows documentation W hen using a TAPI device other than a modem such as a PBX or a voice processing card you will need a TSP provided by the manufacturer of the device The TAPI system board connector uses a 4 pin cable to interface your internal TAPI compliant expansion card with the audio system in your computer To l
249. ystem board has turned off To locate this light see System B oard Components or the interior service label Enter system setup and ensure that the value for System M emory matches the actual amount of memory installed in the computer Does the memory total correctly match the actual amount of memory installed in the computer Yes The computer updated the memory count when you restarted the computer T he problem is resolved No Go to step 2 Run the System M emory test group in the D ell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assistance No Go to step 3 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds Lay the computer on its right side Open the computer cover If you have the optional memory riser boards installed remove the riser boards Remove and install the memory module s in system board or riser board sockets 8 If you removed the memory riser boards install the riser boards 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on Doesthe RAM count displayed correctly match the actual amount of memory installed in the computer Yes The memory module s were defective The problem is resolved No Contact Dell for technical assistance Microprocessor Problems During POST the computer checks the computer s micro

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