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Dell PP14L User's Manual

1. Storing a Battery 4 Using CDs DVDs and Other Multimedia Using CDs and DVDs Copying CDs and DVDs L LL How to Copy a CD or DVD LL Using Blank CD Rs and CD RWs LL Helptul IPSs L 1 3 dei aia a ai Using Dell MediaDirect o o Connecting Your Computer to a TV or Audio Device S Video and Standard Audio S Video and S PDIF Digital Audio Composite Video and Standard Audio Composite Video and S PDIF Digital Audio Changing Your Audio Settings Enabling the Display Settings fora TV 5 Using the Keyboard and Touch Pad Numeric Keypad o o Key Combinations System FUNCtions i ib keta a aa A ek eee i Battery i ERE ERE aw a e ee CDior DVD TraY siii Display Functions LL Radios Including Wireless Networking and Bluetooth Wireless Technology eee Power Management LL Contents Speaker Functions LL 49 Microsoft Windows LogoKeyFunctions 49 TOUGH Pad s s i e a Base Bo an rija b 50 Customizing the Touch Pad LL 50 Using PC Cards PC Card Types 51 PC Card Blanks 5 0 ira A a a a a 51 Extended PC Cards 51 Installing a PC Card 51 Removing a PC Card orBlank 52 Setting Up a Home and Office Network Connecting to a
2. 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support for XPS portable computers only Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 128 Appendix Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 60 1250 option 5 toll free 00801 65 1228 toll free 00801 651 227 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Thailand International Access Code 001 Cou
3. A pop up window warns you when the battery charge is approximately 90 percent depleted For more information about low battery alarms sce Power Management in the Dell Help file To access the help file see page 9 Charging the Battery K NOTE The AC adapter charges a completely discharged battery in approximately 2 hours with the computer turned off Charge time is longer with the computer turned on You can leave the battery in the computer as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For more information about resolving problems with a battery see Power Problems on page 71 Removing a Battery A CAUTION Before performing these procedures disconnect the mo
4. Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computers front panel headphone connector Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers on page 78 RUN THE DELL DIAGNOSTICS See When to Use the Dell Diagnostics on page 59 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector For more information see Audio Connectors on page 20 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firml
5. If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Solving Problems Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using
6. e Use matched memory modules 88 Adding and Replacing Parts 5 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot NOTICE Insert memory modules at a 45 degree angle to avoid damaging the connector b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 6 Replace the memory module cover NOTICE If the cover is difficultto close remove the module and reinstall it Forcing the cover to close may damage your computer 7 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 8 Tum on the computer K NOTICE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure Adding and Replacing Parts 89 www dell com support dell com 90 As the computer boots it detects the additional memory and automatically updates the system configuration information If prompted press lt F1 gt to continue To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information Modem A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE
7. 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Technical Support E mail apsupport dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell 2969 3191 Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sales Home and Small Business 1600 33 8046 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ire
8. Extended Service Sales toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 326 9463 toll free 1 800 847 4096 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts Fast Large Corporate Accounts Fast Government and Education
9. Microsoft Windows XP System Restore on page 80 Manually Reinstalling Drivers 1 gt oo GO al 10 After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver for example Modems or Infrared devices Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Restoring Your Operating System You can restore your operating system by using Microsoft Windows XP System Restore to return your computer to an earlier operating state without affecting data files Solving Problems 79 www dell com support dell com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page
10. To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 Turn the computer over and loosen the captive screws from the modem cover Place your finger under the cover at the indentation and lift the cover open Adding and Replacing Parts 4 Remove the existing modem a Remove the screw securing the modem to the system board and set it aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable modem cable de pull tab system board connector 5 Install the replacement modem a Connect the modem cable to the modem NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card b Align the modem with the screw holes and press the modem into the connector on the system board c Replace the screw that secures the modem to the system board 6 Replace the modem cover Mini PCI Card If you ordered a Mini PCI card with your computer the card is already installed A CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions
11. Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV Changing Your Audio Settings You can set the speaker configuration for PC speakers headphones or S PDIF digital output Double click CyberLink PowerDVD in the All Programs menu Click Settings Click DVD Click Audio Settings Under Speaker Configurations select your desired output ao CJ Aa U N Click Back twice to return to the main menu If you selected SPDIF in step 5 also verify the following settings a Exit PowerDVD b Double click the speaker icon in the Windows notification area c Click the Options menu and then click Advanced Controls d Click Advanced e Click Enable S PDIE f Click Close g Click OK h Reopen PowerDVD 7 Insert a DVD into the DVD drive The DVD will autorun Enabling the Display Settings for a TV K NOTE Ensure that you properly connect the TV before you enable the display settings 1 Click the Start button and click Control Panel Click Appearances and Themes Under or pick a Control Panel icon click Display Click the Settings tab and click Advanced Click the Nvidia GeForce tab 0 A O N Using CDs DVDs and Other Multimedia 45 www dell com support dell com 46 6 On the left side of the menu click nView Display Mode 7 C
12. press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer See page 83 3 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions O NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or network cables from the computer Os NOTICE To avoid damaging the system board you must remove the main battery before you service the computer Adding and Replacing Parts 5 Disconnect your computer and all attached devices from their electrical outlets slide and 6 7 8 9 10 hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay battery bay latch release Rem
13. 12 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 79 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected
14. 99 Internal Card With Bluetooth Wireless Technologv 100 10 Appendix Specifications gs ka A A OS 103 Using the System Setup Program 109 OVEIVieW sc coi o i ba meal dok ba bb eee 109 Viewing the System Setup Screens o o 109 System Setup Screen o o e e e 109 Commonly Used Options 0 2 0 0 00 eee 110 Dell Technical Support Policy U S Only 111 Definition of Dell Installed Software and Peripherals 111 Definition of Third Party Software and Peripherals 112 FCC Notices U S Only o o o 112 Class deeh face A a E 112 Clas Baas enata ta A ilo lari 112 FCC Identification Information LL 113 Contents 7 8 Macrovision Product Notice Contacting Dell LL Contents Finding Information K NOTE Some features may not be available for your computer or in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here Warranty information Terms and conditions U S only Safety instructions Regulatory information Ergonomics information End user license agreement Dell Product Information Guide Product Infermanon Gude EA How to set up mv computer Setup Diagram KUL wre toon soppen settore i Tips on using Microsoft Window
15. Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 124 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Local Area Codes Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Customer Care Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Busi
16. K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information 60 Solving Problems Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Parameters Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Allows you to customize the test by changing the test settings 4 When the tests are complete close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICRO
17. Mini PCI card never place cables under the card Connect the antenna cables to the Mini PCI card if a wireless card is installed in your computer b Mini PCI card antenna cables Adding and Replacing Parts 93 www dell com support dell com 94 6 Replace the modem cover Hinge Cover N CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Remove the hinge cover a Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously b Insert a scribe into the indent to lift the hinge cover on the right side c Ease the hinge cover up moving from right to left and remove it Adding and Replacing Parts SS hinge cover When replacing the hinge cover first insert the left edge and then press from left to right until the cover snaps into place Keyboard AN CAUTION Before vou begin anv of the procedures in this section follow
18. Problems o 74 No sound from integrated speakers o 14 No sound from external speakers 14 No sound from headphones o o o o 15 Touch Pad or Mouse Problems 15 Video and Display Problems o 16 If the display is blank o o o oo o 16 If the display is difficult to read 11 If only part of the display is readable 1 Diverse st e il la e 18 WhatIlsiaiDriver o A A A ES 78 Identifying Drivers 6 0000 78 Reinstalling Drivers 78 Restoring Your Operating System 79 Using Microsoft Windows XP System Restore 80 Resolving Software and Hardware Incompatibilities 81 Contents 9 Adding and Replacing Parts Before YouBegin haaa ee es 83 RecommendedTools 0 a 83 Turning Off YourComputer 000002 ee eae 83 Before Working Inside YourComputer 84 Hard Drive 323 3 oa a oe a a wa a Ee ak a 85 Returning a Hard Drive to Dell 87 Memory 60 0 2 0 4 a A E io Oh B maz a 87 Modem 1 4 siae eo AG AAA Ba Woes AE an 90 Mint PCI Card sce et eee E AA EAT 91 Hinge Cover sos lt 223 elses Re ogee ee Se ee SRI 94 Keyboard no co mosa oe awe A eR Rb aoe eo 95 Coin Cell Battery 2 2 0 0 0 0 0 eee eee 96 Displays cortona Bie anh ee Gad SP gee Th anh ti nen 97 Optical Drive cx ae b BA e Beek ee Eas eh Be b
19. RW Disc See the Dell Help file or search for the keyword standby in the Windows Help and Support Center for information on power management modes To access help see page 9 CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your DVD creation software VERIFY THE CORRECT MEDIA IS IN USE DVD RW drives may use any CD media such as CD R or CD RW but when using your DVD RW to write to DVD media be sure to use DVD R or DVD RW media only Using DVD R RW media may lead to DVD playback problems or incomplete write or verify operations If you cannot eject the DVD or DVD RW drive tray 1 Ensure that the computer is shut down 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops Solving Problems If you hear an unfamiliar scraping or grinding sound e Ensure that the sound is not caused by the program that is running e Ensure that the disk or disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attemp
20. Tag 10 lights customizable color 16 18 19 26 media control buttons description 15 play pause Dell MediaDirect 15 37 memory installing 87 removing 98 messages error 65 Microsoft Windows label 10 Mini PCI card installing 91 Mini PCI card cover description 24 modem installing 90 modem connector description 22 monitor problems 76 See display network problems 70 network connector description 22 numeric keypad 47 0 operating system reinstalling Windows XB 80 optical drive description 17 optical drive locking screw description 24 optical drive tray eject button description 18 P PC Card slot description 20 PC Cards blanks 51 52 CardBus technology 51 extended 51 installing 51 removing 52 slot 51 types 51 wireless network adapter 51 power line conditioners 28 problems 71 protection devices 28 power continued surge protectors 28 UPS 28 power light conditions indicated by 71 printer cable 27 connecting 27 problems 72 USB 27 problems blue screen 69 CD drive 62 CD RW drive 62 computer crashes 68 69 computer does not start up 68 computer stops responding 68 conflicts 81 Dell Diagnostics 59 drives 61 DVD drive 62 error messages 65 hard drive 63 IEEE 1394 connector 66 keyboard 66 lockups 67 network 70 power 71 power light conditions 71 printer 72 program crashes 68 program stops r
21. a defective external keyboard Contact Dell See Contacting Dell on page 113 Unexpected characters DISABLE THE NUMERIC KEYPAD Press lt Num Lk gt to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit Lockups and Software Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide Solving Problems 67 www dell com support dell com The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earli
22. all windows lt Shift gt lt m gt Windows logo key and lt e gt Runs Windows Explorer Windows logo key and lt r gt Opens the Run dialog box Windows logo key and lt f gt Opens the Search Results dialog box Windows logo key and Opens the Search Results Computer dialog box if lt Ctrl gt lt f gt the computer is connected to a network Windows logo key and Opens the System Properties dialog box lt Pause gt To adjust keyboard operation such as the character repeat rate open the Control Panel click Printers and Other Hardware and click Keyboard For information about the Control Panel sec the Dell Help file To access the help file see page 9 Using the Keyboard and Touch Pad 49 www dell com support dell com Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse j 60006000 To move the cursor lightly slide your finger over the touch pad e To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button e To select and move or drag an object position the cursor on the object and tap down up down on the touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface e To double click an object position the cursor
23. and can be significantly reduced under certain power intensive conditions See Power Problems on page 71 See Using a Battery on page 31 for more information on battery life and operating time 500 discharge charge cycles Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input voltage Input current maximum Input frequency Output current Output power Rated output voltage 90 265 VAC 25A 47 63 Hz 6 7 A 130 W 19 5 VDC Appendix 107 www dell com support dell com 108 AC Adapter continued Dimensions Height 37 5 mm 1 5 inches Width 65 0 mm 2 6 inches Depth 169 5 mm 6 7 inches Weight with cables Temperature range 950 g 0 9 Ib Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F Physical Height 42 4 mm 1 7 inches Width 394 mm 15 5 inches Depth 288 mm 11 3 inches Weight with 9 cell battery With optical drive 3 90 kg 8 6 Ib Environmental Temperature range Operating Storage Relative humidity Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock measured with a 2 ms half sine pulse Operating Storage Appendix 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 66 GRMS 1 3 GRMS 1
24. are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list To enable or disable a device highlight the item and press the space bar Enabled items are preceded by a number disabled items are not preceded by a number e To reorder a device in the list highlight the device and press either lt u gt to move the device up the list or lt d gt to move a device down the list Boot sequence changes take effect as soon as you save the changes and exit system setup Performing a One Time Boot You can set a one time only boot sequence without entering system setup You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Appendix 3 Connect the computer to an electrical outlet 4 Turn on the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until
25. as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Lights in several different colors emit light through the air vents allowing you to color customize your computer as often as you like You can change the color and color intensity through the system setup program and Dell QuickSet SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot A Tour of Your Computer Right Side View Secure Digital I O slot air ventand customizable lights PC Card slot a audio connectors hard drive IEEE 1394 connector SECURE DIGITAL 1 0 sLoT The Secure Digital I O slot supports one Secure Digital memory card or other SDI O device Use Secure Digital memory cards to save or back up data AIR VENT AND CUSTOMIZABLE LIGHTS The computer uses fans to create airflow through the vents which prevents the computer from overheating A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Lights in several different colors emit light through the air vents allowing you to
26. com support dell com What Are You Looking For Find It Here e How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem 12 Finding Information Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen A Tour of Your Computer Front View display latches 2 il displav latch release displav kevboard status lights 5 power button device status lights 3 air vents 2 touch pad MA YE l J keyboard touch pad media control buttons 7 speakers 2 and customizable lights DISPLAY LATCHES Keeps the display closed DISPLAY LATCH RELEASE Slide this to release the display latches and open the display DISPLAY For more information about your display see the Dell Help file To access the help file see page 9 A Tour of Your Computer 13 www dell com support dell com POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode NOTICE To avoid losing data when you turn off your computer shut down your computer through the Start menu instead of pressing the power button DEVICE STATUS LIGHTS Turns on when you turn on the computer and blinks when the c
27. com support dell com 66 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell or the IEEE 1394 device manufacturer See Contacting Dell on page 113 Keyboard Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide K NOTE Use the integrated keyboard when working in MS DOS mode or when running the Dell Diagnostic
28. in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer Adding and Replacing Parts 91 www dell com support dell com NOTICE To avoid damaging the system board you must remove the main battery before you begin 1 2 3 4 working inside the computer Follow the procedures in Before You Begin on page 83 Turn the computer over and loosen the captive screws from the modem cover Place your finger under the cover at the indentation and lift the cover open If a Mini PCI card is not already installed go to step 5 If you are replacing a Mini PCI card remove the existing card a Disconnect the antenna cables from the Mini PCI card if a wireless card is installed in your computer antenna cables 7 b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector Mini PCI card tabs 2 92 Adding and Replacing Parts NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 5 Install the replacement Mini PCI card Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI a card into the connector until it clicks NOTICE To avoid damaging the
29. lt Fn gt and up arrow key Increases brightness on the integrated display only not on an external monitor lt Fn gt and down arrow Decreases brightness on the integrated display only not key on an external monitor Radios Including Wireless Networking and Bluetooth Wireless Technology lt Fn gt lt F2 gt Enables and disables radios including wireless networking and Bluetooth wireless technology Power Management lt Fn gt lt Esc gt Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window See Power Management in the Dell Help file To access the help file see page 9 lt Fn gt lt F1 gt Puts the system into hibernate mode if Dell QuickSet is installed For more information about Dell QuickSet see the Dell Help file To access the help file see page 9 Using the Keyboard and Touch Pad Speaker Functions lt Fn gt lt Page Up gt Increases the volume of the integrated speakers and external speakers if attached lt Fn gt lt Page Dn gt Decreases the volume of the integrated speakers and external speakers if attached lt Fn gt lt End gt Enables and disables the integrated speakers and external speakers if attached Microsoft Windows Logo Key Functions Windows logo key and Minimizes all open windows lt m gt Windows logo key and Maximizes
30. 07200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 2142401 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 126 Appendix Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers South Africa Johannesburg International Access Code 09 091 Country Co
31. 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 129 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Technical Support Dell TV Printers and Projectors for Relationship customers Consumer Home and Home Office Technical Support for all other Dell products Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 877 459 7298 toll free 1 800 6
32. 14L bo Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed Appendix 113 www dell com support dell com K NOTE In certain countries technical support specific to Dell XPS computers is unavailable at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specifically for XPS portable computers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic
33. 2 W per channel main amplifier and 5 W Class D subwoofer amplifier keyboard shortcuts program menus media control buttons Sigmatel STAC9750 AC 97 Codec Appendix 105 www dell com support dell com 106 Display Type active matrix TFT Dimensions Height Width Diagonal Maximum resolution Refresh rate Operating angle Viewing angle typical Horizontal Vertical Pixel pitch Power consumption panel with backlight typical Controls WUXGA 245 0 mm 9 64 inches 383 0 mm 15 inches 431 8 mm 17 inches 1920 x 1200 at 262 000 colors 60 Hz 0 closed to 180 65 459 45 0 191 mm 17 inch display 7 54 W brightness can be controlled through keyboard shortcuts Keyboard Number of keys Layout 87 U S and Canada 88 Europe 91 Japan OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode Size Width Height Appendix 240 cpi 73 0 mm 2 88 inch sensor active area 42 9 mm 1 69 inch rectangle Battery Type Dimensions Depth Height Width Weight Voltage Charge time approximate Computer off Operating time Life span approximate Temperature range 9 cell 80 WHr smart lithium ion 88 5 mm 3 48 inches 21 5 mm 0 83 inch 139 0 mm 5 47 inches 474 grams 1 04 Ib 9 cell 10 8 VDC 2 hours at 80 in 2 hours Battery operating time varies depending on operating conditions
34. 24 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 130 Appendix Index A audio connectors description 20 audio device connecting 38 audio See speakers battery charge gauge 23 32 charging 33 checking the charge 32 description 23 installing 34 low battery warning 33 performance 31 power meter 32 removing 33 storing 34 blanks PC Cards 51 removing 52 Bluetooth wireless technology device status light 17 installing 100 boot sequence 110 c CardBus technology PC Cards 51 CD drive problems 62 CD RW drive problems 62 CDs using 35 Check Disk 63 coin cell battery replacing 96 computer crashes 68 69 restore to previous operating state 79 slow performance 64 69 specifications 103 stops responding 68 conflicts software and hardware incompatibilities 81 connecting audio devic
35. 43 G 163 G Environmental continued Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Using the System Setup Program Overview K NOTE Your operating system may automatically configure most of the options available in system setup thus overriding options that you set through system setup An exception is the External Hot Key option which you can disable or enable only through system setup For more information on configuring features for your operating system see the Windows Help and Support Center To access the Windows Help and Support Center see page 12 The system setup screens display the current setup information and settings for your computer such as e System configuration e Basic device configuration settings e System security and hard drive password settings Power management settings e Boot start up configuration and display settings e Docking device settings e Wireless control settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down yo
36. 559 toll free 1 800 060 889 toll free 1 333 55 option 3 toll free 1 300 655 533 toll free 1 800 733 314 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 114 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Technical Support for XPS portable computers only Home Small Business Technical Support for all other Dell computers Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell City Code 2 Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Suppo
37. CAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS Tf all tests run successfully the error condition is related to a software problem For information on Dell Diagnostics see page 59 Solving Problems 69 www dell com support dell com Memory Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide IF VOU RECEIVE AN INSUFFICIENT MEMORV MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory See page 87 Reseat the memory modules to ensure that your computer is successfully communicating with the memory See page 87 Run the Dell Diagnostics See page 59 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory See page 87 Ensure that you are following the memo
38. Contacting Dell on page 113 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES Sce the Dell Help file or search for the keyword standby in the Help and Support Center To access help see page 9 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules See page 87 Printer Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information 72 Solving Problems ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS e See the printer docu
39. Dell XPS Portable Computers Owner s Manual Model PP14L www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Dell Help file To access the help file see page 9 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2004 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect DellNet and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows MS DOS and Outlook are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell Inc under license Other trademarks and trade names may be used in thi
40. Dell MediaDirect button P II Ifyou hold the media control play button for longer than two seconds while you are logged in Dell MediaDirect launches Microsoft Windows Media Center Edition or Dell Media Experience depending on your system setup If both applications are present Windows Media Center Edition will launch e When your computer is open you can press the media control play button to start the computer from any state and automatically launch the media application K NOTE For optimal efficiency launch from hibernate or standby mode 0000000 play pause Dell MediaDirect butto Using CDs DVDs and Other Multimedia 37 www dell com support dell com 38 Connecting Your Computer to a TV or Audio Device K NOTE Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer Cables may be purchased at most consumer electronics stores The TV digital audio adapter cable is available for purchase from Dell Your computer has an S video TV out connector that together with the TV digital audio adapter cable available from Dell enables you to connect the computer to a TV and or stereo audio device The TV digital audio adapter cable provides connectors for an S video cable a composite video cable and an S PDIF digital audio cable S video TV out TV digital audio S PDIF digital audio connector adapter cable connector EN composite video input p a NS S video
41. For more information see the documentation that came with your card To quickly enable or disable all wireless devices press lt Fn gt lt F2 gt HARD DRIVE Stores software and data For more information see Hard Drive on page 85 AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating AN CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire A Tour of Your Computer 23 www dell com support dell com 24 Mini PCI CARD MODEM COVER Covers the compartment that contains the Mini PCI card and the modem For more information see Modem on page 90 MEMORY MODULE COVER Covers the compartment that contains the memory modules For more information see page 88 OPTICAL DRIVE LOCKING SCREW Secures the optical drive in the optical drive bay For more information see Optical Drive on page 99 SUBWOOFER Produces a broader bass output than is provided by the speakers A Tour of Your Computer Setting Up Your Computer Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or mor
42. I Aa WwW N Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon an exclamation point is next to the device name you may need to reinstall the driver or If lamation point t to the d A y dt tall the d install a new driver See the following subsection Reinstalling Drivers Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly You can reinstall drivers in the following ways e Use Windows XP Device Driver Rollback e Reinstall drivers manually Solving Problems Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 on oo E WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver See Using
43. ICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Follow the procedures in Before You Begin on page 83 Remove the hinge cover See page 94 Remove the keyboard See page 95 A WwW N Remove the existing battery a Disconnect the battery cable connector from the system board b Press the release latch on the side of the coin cell battery compartment and lift up the battery Adding and Replacing Parts coin cell battery release latch g battery cable connector 5 Install the replacement battery a Insert the battery at a 30 degree angle under the latch release with the positive side up and then push the battery into place b Connect the battery cable to the connector on the system board 6 Replace the keyboard 7 Replace the hinge cover Display N CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main batt
44. Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 592 818 1350 toll free 800 858 2969 toll free 800 858 0950 toll free 800 858 0960 toll free 800 858 2920 toll free 800 858 2311 toll free 800 858 2060 592 818 1308 toll free 800 858 2222 toll free 800 858 2557 toll free 800 858 2055 toll free 800 858 2628 toll free 800 858 2999 toll free 800 858 2955 toll free 800 858 2020 toll free 800 858 2669 toll free 800 858 2572 toll free 800 858 2355 toll free 800 858 2811 toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Appendix 117 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro dell com dk da emaildell Country Code 45 Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell
45. MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell See Contacting Dell on page 113 Solving Problems 77 www dell com support dell com 78 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager ao C
46. Network Adapter 55 Network Setup Wizard 56 Connecting to a Wireless Local Area Network 56 Determining Your Network Type o o 56 Connecting to a Wireless Network in Microsoft Windows XP 57 Solving Problems Dell Diagnostics he Sede o aii 59 When to Use the Dell Diagnostics 59 Drive Problems 0000 61 DVD drive problems 0 62 Hard drive problems o 0000 e 63 E Mail Modem and Internet Problems 63 Error Messages ot a a Eo 65 IEEE 1394 Device Problems o o o 66 Contents 5 6 Keyboard Problems o eee eee ees 66 External keyboard problems 67 Unexpected characters LL 67 Lockups and Software Problems 67 The computer does not start Up 68 The computer stops responding 2 68 A program stops responding o o e 68 A program crashes repeatedly o o 68 A program is designed for an earlier Windows operating system 68 A solid blue screen appears 2 69 Other software problems 69 Memory Problems 1 70 Network Problems o o 70 PC Card Problems o eee eee eee 71 Power ProblemS o o o o 71 Printer Problems 0000 72 ScannerProblems 0000 cee eee eee eens 73 Sound and Speaker
47. PC Cards e Protect the exposed end of an installed card Striking the end of the card can damage the system board e Always remove an extended PC Card before you pack the computer in its carrying case Installing a PC Card You can install a PC Card in the computer while the computer is running The computer automatically detects the card PC Cards are generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide Using PC Cards 51 www dell com support dell com 52 To install a PC Card 1 Hold the card with the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again The computer recognizes most PC Cards and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC Card Removing a PC Card or Blank NOTICE Use the PC Card configuration utility click the e i
48. RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper may not be available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Solvin
49. SOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk or CD and restart the computer CLEAN THE DRIVE OR DISK See the Dell Help file To access the help file see page 9 Solving Problems 61 www dell com support dell com ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES See Resolving Software and Hardware Incompatibilities on page 81 RUN THE DELL DIAGNOSTICS See When to Use the Dell Diagnostics on page 59 DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a DVD RW drive CLOSE OTHER PROGRAMS The DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD
50. Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com Technical Support Home Small Business Sales 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 1596 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 123 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access
51. addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care after sales Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax 1 300 655 533 toll free 1 800 633
52. age 37 144 Plays the previous track l Plays the next track E Stop A Tour of Your Computer 15 www dell com support dell com 16 SPEAKERS 2 AND CUSTOMIZABLE LIGHTS To adjust the volume of the integrated speakers press the media control buttons or speaker volume keyboard shortcuts For more information see Speaker Functions on page 49 Lights in several different colors emit light through the speaker grilles allowing you to color customize your computer as often as you like You can change the color and color intensity through the system setup program and Dell QuickSet TOUCH PAD BUTTONS Touch pad buttons provide the same functionality as mouse buttons KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Key Combinations on page 47 KEYBOARD STATUS LIGHTS A Tour of Your Computer The green lights located above the keyboard indicate the following Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled Turns on when wireless networking is enabled To enable or disable wireless networking press lt Fn gt lt F2 gt ad Bobo Turns on when an internal card with Bluetooth wireless technology is enabled NOTE The internal card with Bluetooth wireless technology is an optional feature so t
53. ce CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD When you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs including high speed CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Your DVD writable drive can write to four different types of recording media CD Rs CD RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD4 RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic R
54. ce other than Dell you need to install an operating system drivers and utilities on the new hard drive To replace the hard drive 1 Follow the procedures in Before You Begin on page 83 2 Turn the computer over and remove the hard drive screws screws 2 hard drive NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until it is fully seated 6 Replace and tighten the screws 7 If the new hard drive is not already pre imaged install the operating system and drivers for your computer Adding and Replacing Parts Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit hard drive foam packaging Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 103 for information on the memory supported by your computer Install only memory modules that are intended for your computer A CAUTION Be
55. color customize your computer as often as you like You can change the color and color intensity through the system setup program and Dell QuickSet A Tour of Your Computer 19 www dell com support dell com AUDIO CONNECTORS Attach headphones or speakers to the Y connector Attach a microphone to the connector IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras HARD DRIVE Stores software and data PC CARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a plastic blank installed in the slot For more information see the Dell Help file To access the help file see page 9 Back View modem connector RJ 11 DVI D connector network connector RJ 45 video connector air vents 2 J S video TV out connector USB connectors 4 AC adapter connector 20 A Tour of Your Computer DIGITAL VIDEO INTERFACE DVI CONNECTOR Connects an external DVI compatible monitor With an adapter cable you can also connect an external VGA compatible monitor to the DVI connector VIDEO CONNECTOR Connects an external VGA compatible monitor For more information see the Dell Help file To access the help file see page 9 AIR VENTS 2 The computer uses fans to create airflow through the vents which prevents the computer from overheating N CAUTION Do not block push objects into or allow dus
56. computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support 09 253 313 60 City Code 9 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 118 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Swi
57. con in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Using PC Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out 2 Remove the card or blank Save a blank to use when no PC Card is installed in a slot Blanks protect unused slots from dust and other particles Using PC Cards 53 Wo9 ap ioddns wWoo jap mmm Using PC Cards 54 Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer K NOTE Insert the cable until it clicks into place and then gently pull itto ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall connector K NOTE Do not use a network cable with a telephone wall connector Setting Up a Home and Office Ne
58. d the modules must be ofthe same size and configuration 512 MB 2GB Ports and Connectors Audio IEEE 1394a Mini PCI Modem Network adapter S video TV out USB Video SDI O DVI D Digital Video Interface microphone in connector stereo headphones speakers connector 4 pin mini nonpowered connector Type INA Mini PCI card slot RJ 11 port RJ 45 port 7 pin mini DIN connector optional S video to composite video adapter cable six 4 pin USB 2 0 compliant connectors 15 hole connector one slot 24 pin connector Communications Modem Type V9x 56K MDC Controller softmodem Interface internal AC 97 bus Network adapter 10 100 1000 Ethernet LAN on system board 104 Appendix Communications continued Wireless internal Mini PCI Wi Fi support internal card with Bluetooth wireless technology Video NVIDIA Data bus PCI Express x16 Video controller NVIDIA GeForce Go 6800 Ultra Video memory 256 MB LCD interface LVDS TV out support NTSC or PAL in S video and composite modes Color output 16 7 million colors Audio Audio type AC 97 Soft Audio Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls Audio controller 18 bit analog to digital and digital to analog PCI bus AC 97 microphone in connector stereo headphones speakers connector stereo 2 W main speakers and 5 W subwoofer with bass reflex port
59. de 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Appendix 127 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com se sv emaildell Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales
60. dem from the telephone wall jack 1 Ensure that the computer is turned off 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Using a Battery 33 www dell com support dell com 34 3 Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay battery charge gauge battery bay latch release battery Installing a Battery 1 Slide the battery lengthwise into the bay at a 45 degree angle 2 Press the other side down until the latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it Using a Battery Using CDs DVDs and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer see the Dell Help file To access the help file see page 9 Copying CDs and DVDs K NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes
61. deo input connector on the TV 5 Plug the single connector end of the audio cable in to the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV Composite Video and S PDIF Digital Audio C4 Geo Using CDs DVDs and Other Multimedia 43 www dell com support dell com TV digital audio adapter cable composite ideo cable standard a audio cable UI PS ao MS Turn off the computer and the TV and or audio device that you want to connect Connect the TV digital audio adapter cable to the S video TV out connector on the computer Plug one end of the composite video cable in to the composite video input connector on the TV digital audio adapter cable F lt Plug the other end of the composite video cable in to the composite video input connector on the TV Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable gilt 2 i Plug the other end of the digital audio cable in to the S PDIF input connector on your TV or other audio device Using CDs DVDs and Other Multimedia 7
62. e 38 TV 38 copying CDs helpful tips 36 how to 35 copying DVDs helpful tips 36 how to 35 customizable lights 16 18 19 26 Dell support policy 111 support site 11 Dell Diagnostics 59 Dell MediaDirect 15 37 Dell Premier Support website 9 11 device status lights description 14 diagnostics Dell 59 digital video interface See DVI display description 13 14 removing 97 display latch description 13 display settings for a TV enabling in Windows XP 45 documentation help file 9 online 11 Product Information Guide 9 Setup Diagram 9 Index 131 drivers about 78 identifying 78 reinstalling 78 drives problems 61 See hard drive DVD drive problems 62 DVDs using 35 DVI monitor connector description 21 E error messages 65 F fan description 19 21 23 Finding Information 9 floppy drive connecting to a USB connector 18 hard drive description 23 problems 63 replacing 85 returning to Dell 87 132 Index hardware conflicts 81 Hardware Troubleshooter 81 Help and Support Center 12 help file 9 hinge cover description 94 removing 94 EEE 1394 connector description 20 problems 66 Internet connection 25 IRO conflicts 81 K keyboard description 16 numeric keypad 47 problems 66 removing 95 shortcuts 47 keyboard status lights description 16 keypad numeric 47 L labels Microsoft Windows 10 Service
63. e of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears 3 Click Connect to the Internet Setting Up Your Computer 25 www dell com support dell com 4 Inthe ne
64. ecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording e Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using CDs DVDs and Other Multimedia Using Dell MediaDirect NOTE Dell QuickSet which is automatically installed and enabled on your computer is necessary for Dell MediaDirect to function Changing or disabling QuickSet s default settings can limit Dell MediaDirect s functionality For more information about Dell QuickSet see the Dell Help file To access the help file see Help File on page 9 If you have Microsoft Windows Media Center Edition or Dell Media Experience installed you can use Dell MediaDirect to launch your media application by pressing the play pause
65. er Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen 68 Solving Problems A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU S
66. eration of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this Appendix equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number PP
67. ery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Loosen the two captive screws and remove the Mini PCI card cover Adding and Replacing Parts 97 www dell com support dell com 98 3 Disconnect the antenna cables from the Mini PCI card Mini PCI card antenna cables Remove the hinge cover See page 94 Remove the four screws securing the display Use the pull tab to disconnect the display cable from the system board and remove the cable from the routing channel 7 Disconnect the customizable light cable from the system board and remove the cable from the routing channel Adding and Replacing Parts display cable pull tab antenna cables customizable light cable customizable light cable connector 8 Lift the display away from the computer at a 90 degree angle Ensure that the antenna cables light cable and display cable are free from the routing channels and that the cables move freely when you lift the display When you replace the display ensure that the display cable and the light cable are securely tucked underneath the tabs in the routing channels Insert the antenna cables through the hinge cover opening and then through the hole in the system board Ensure that the antenna cables are not twisted and that they are securely attached to the Mini PCI card Optical Drive AN CAUTION Before vou begin anv of the procedures in this secti
68. esponding 68 programs and Windows compatibility 68 restore to previous operating state 79 scanner 73 problems continued slow computer performance 64 69 software 67 69 sound and speakers 74 spyware 64 69 technical support policy 111 video and display 76 Program Compatibility Wizard 68 Q QuickSet 16 18 19 26 32 37 48 R RAM See memory reinstalling Windows XP 79 80 S safety instructions 9 scanner problems 73 screen See display Secure Digital card slot description 19 security cable slot description 18 Service Tag 10 Setup Diagram 9 Index 133 software conflicts 81 problems 68 69 speakers description 16 problems 74 volume 74 specifications 103 spyware 64 69 subwoofer description 24 support policy 111 S video TV out connector connecting a TV 22 description 22 System Restore 79 80 system setup program 110 T technical support policy 111 touch pad customizing gt 0 description 15 using 50 134 Index troubleshooting conflicts 81 Dell Diagnostics 59 external keyboard problems 66 Hardware Troubleshooter 81 Help and Support Center 12 restore to previous operating state 79 See problems turning off your computer 83 TV connecting 38 enabling display settings in Windows XP 45 U uninterruptible power supply See UPS UPS 28 USB connectors description 22 V video problems 76 video con
69. exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for at least 8 10 seconds until the computer turns off Adding and Replacing Parts 83 www dell com support dell com 84 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable
70. fore vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer K NOTE Memory modules purchased from Dell are covered under your computer warranty 1 Follow the procedures in Before You Begin on page 83 2 Ground yourself by touching one of the metal connectors on the back of the computer K NOTE If you leave the area ground yourself again when you return to the computer Adding and Replacing Parts 87 www dell com support dell com 3 Turn the computer over loosen the captive screws on the memory module cover and then remove the cover NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 4 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector memory module securing clips 2 per connector notch K NOTE For best computer performance e Populate both memory module connectors
71. g Problems Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer See Drive Problems on page 61 DATA ERROR The hard drive cannot read the data See Drive Problems on page 61 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive See page 85 If the problem persists contact Dell See Contacting Dell on page 113 Solving Problems 65 www dell
72. he light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the icon in the Windows notification area in the lower right corner of your screen and click Disable Bluetooth Radio To quickly enable or disable all wireless devices press lt Fn gt lt F2 gt Left Side View air vent and customizable lights optical drive USB connectors 2 OPTICAL DRIVE You can install devices such as a DVD drive or other optical drive in the optical drive bay For more information see Optical Drive on page 99 security cable slot optical drive tray eject button ATour of YourComputer 17 www dell com support dell com 18 OPTICAL DRIVE TRAY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive This button only works when the computer is turned on USB CONNECTORS Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable AIR VENT AND CUSTOMIZABLE LIGHTS The computer uses fans to create airflow through the vents which prevents the computer from overheating A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such
73. icate both link status and activity for wired network communications Solid green indicates a 10 Mb sec link solid orange indicates a 100 Mb sec link and solid yellow indicates a 1000 Mb sec link Blinking yellow indicates activity on the wired network Gi connection For information on using the network adapter see the online network adapter documentation supplied with your computer MODEM CONNECTOR RJ 11 To use the internal modem connect the telephone line to the modem connector e For additional information on using the modem see the online modem documentation supplied with your computer A Tour of Your Computer Bottom View subwoofer battery charge gauge optical drive locking screw battery bay latch release battery cover for A internal card with Bluetooth wireless technology D hard drive air vent CPU fan alr vent VGA fan memory module cover Mini PCI card modem cover BATTERY CHARGE GAUGE Provides information on the battery charge For more information see Checking the Battery Charge on page 32 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay For more information see Removing a Battery on page 33 BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet For more information see Using a Battery on page 31 COVER FOR OPTIONAL INTERNAL CARD WITH BLUETOOTH WIRELESS TECHNOLOGY
74. including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD K NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at www sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to DVD R and DVD RW media and they can read DVD R and DVD RW media However DVD writable drives do not write to and might not read DVD RAM media In addition commercially available DVD players for home theater systems might not read all five formats K NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow and then click RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD or DVD you want to copy 3 Click Exact Copy Using CDs DVDs and Other Multimedia 35 www dell com support dell com 36 4 To copy a CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your sour
75. ing Up YourComputer 27 www dell com support dell com 28 3 Tum on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary See the documentation that came with your printer Power Protection Devices Several devices are available to protect against power fluctuations and failures Surge protectors e Line conditioners e Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions The level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher joule rating offers more protection Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for m
76. input connector Your TV has either an S video input connector or a composite video input connector Depending on what type of connector is available on your TV you can use a commercially available S video cable or composite video cable to connect your computer to your TV For audio devices without support for S PDIF digital audio you can use the audio connector on the side of the computer to connect the computer to your audio device It is recommended that you connect video and audio cables to your computer in one of the following combinations K NOTE See the diagrams at the beginning of each subsection to help you determine which method of connection you should use e S video and standard audio page 39 e S video and S PDIF digital audio page 40 Composite video and standard audio page 42 Composite video and S PDIF digital audio page 43 When you finish connecting the video and audio cables between your computer and your TV you must enable your computer to work with the TV See Enabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV Additionally if you are using S PDIF digital audio see Changing Your Audio Settings on page 45 Using CDs DVDs and Other Multimedia S Video and Standard Audio A x wa S TV digital audio adapter cable Cl aa S video cable Ch al A 1 Tu
77. l com 74 VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press lt Fn gt lt End gt to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Drivers on page 78 No sound from external speakers K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL
78. land Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 82555 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs project
79. lick Clone to enable the television 8 Click Apply 9 Click OK to confirm the settings change 10 Click Yes to keep the new settings 11 Click OK Using CDs DVDs and Other Multimedia Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down lt Fn gt and press the desired key e To enable the keypad press lt Num Lk gt The light indicates that the keypad is active e To disable the keypad press lt Num Lk gt again Key Combinations System Functions lt Ctrl gt lt Shift gt lt Esc gt Opens the Task Manager window Using the Keyboard and Touch Pad 47 www dell com support dell com 48 Battery lt Fn gt lt F3 gt Displays the Dell QuickSet Battery Meter For more information about Dell QuickSet see the Dell Help file To access the help file see page 9 CD or DVD Tray lt Fn gt lt F10 gt Ejects the tray out of the drive if Dell QuickSet is installed For more information about Dell QuickSet see the Dell Help file To access the help file see page 9 Display Functions lt Fn gt lt F8 gt Displays a list of all currently available display options Highlight the desired state to switch the display to that state
80. mentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer Solving Problems 73 www dell com support del
81. mpartment so that you can disconnect the card from its cable and remove it from the computer cable 5 To replace the card connect the card to the cable and then carefully insert it into the compartment Replace the card cover and tighten the screw Replace the battery Adding and Replacing Parts 101 www dell com support dell com 102 Adding and Replacing Parts Appendix Specifications Processor Processor type Intel Pentium M LI cache 64 KB L2 cache 2 MB External bus frequency 533 MHz System Information System chip set Intel 915PM Data bus width 64 bits DRAM bus width dual channel DDR2 memory 64 bits per channel Processor address bus width 36 bits Flash EPROM 1 MB PCI bus 32 bits PCI Express used for video x16 controllers PC Card CardBus controller Ricoh R5C841 PC Card connector Cards supported PC Card connector size Data width maximum one supports one Type I or Type II card 33Vand5V 68 pins PCMCIA 16 bits CardBus 32 bits Appendix 103 www dell com support dell com Memory Memory module connector Memory module capacities Memory type Memory configuration support Minimum memory Maximum memory two user accessible SODIMM connectors 256 MB 512 MB and 1 GB 2 5 V SODIMM DDR2 dual channel only NOTE To get maximum performance dual channel memory bandwidth capability both connectors must contain memory modules an
82. mputer examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire computer is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by cither an FCC ID number or the FCC logo FE your computer is considered to be a Class B digital device Once you have determined your computers FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Op
83. n Guide or separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times and always connect your computer to the AC adapter and an electrical outlet whenever possible Use a battery to run the computer when it is not connected to an electrical outlet One battery is supplied as standard equipment in the battery bay K NOTE Battery operating time the time a battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions Operating time is significantly reduced when you perform operations including but not limited to the following Using DVD RW DVD R drives Using wireless communications devices PC Cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games e Running the computer in maximum performance mode For more information see the Dell Help file To access the help file see page 9 K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD You can check the battery charge before or after you insert the battery into the computer You can also se
84. nector description 21 W warranty 9 Windows XP Device Driver Rollback 79 enabling display settings for a TV 45 Hardware Troubleshooter 81 Help and Support Center 12 Program Compatibility Wizard 68 reinstalling 79 80 System Restore 79 80 wireless network 56 wireless network adapter PC Cards 51
85. ness Government and Business Sales Fax toll free 0800 289 335 option 3 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua Norway Lysaker International Access Code 00 Country Code 47 General Support Website support euro dell com E mail support euro dell com no no emaildell Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 001 800 220 1006 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Appendix 125 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Code 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax 7
86. ntact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers Start the Dell Diagnostics from your hard drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image see Contacting Dell on page 113 1 Shut down the computer 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Connect the computer to an electrical outlet Turn on the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer sce Turning Off Your Computer on page 83 and try again 5 When the boot device list appears highlight Diagnostics and press lt Enter gt The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard hard drive and display e During the assessment answer any questions that appear e Ifa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt n gt to continue to the next test press lt y gt to retest the component that failed press lt r gt Solving Problems 59 www dell com support dell com e If failures are detected during the Pre boot System A
87. ntract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Notebook System Software 1Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Notebook System Software Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com The website may not be available in all regions Finding Information 11 www dell
88. ntry Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for XPS portable computers only Technical Support direct and general for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456
89. odem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage K NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provides surge protection Setting Up Your Computer A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL Setting Up Your Computer 29 www dell com support dell com 30 Setting Up Your Computer Using a Battery Battery Performance A CAUTION Before you begin any of the procedures in this chapter follow the safety instructions in the Product Information Guide K NOTE For information about the Dell warranty for your computer see the Product Informatio
90. of the three zones For information on using the system setup program see page 109 For more information about Dell QuickSet see the Dell Help file To access the help file see page 9 ES a speaker grilles 2 side air vents 2 display back cover Setting Up Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge See your printer Owner s Manual for technical assistance or call the printer manufacturer Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way USB connector on ww computer USB connector USB printer gt lt on printer jil cable amp Sett
91. omputer is in a power management mode O Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the O light is flashing Turns on steadily or blinks to indicate battery charge status If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged 14 A Tour of Your Computer If the computer is running on a battery the light operates as follows e Off The battery is adequately charged or the computer is turned off e Flashing orange The battery charge is low Solid orange The battery charge is critically low AIR VENTS 2 The computer uses fans to create airflow through the vents which prevents the computer from overheating AN CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire TOUCH PAD Provides the functionality of a mouse MEDIA CONTROL BUTTONS Control CD DVD and Media Player playback 00006000 xX Mutes the sound Q Turns the volume down Q Turns the volume up I1 Play or pause This button also launches Dell Media Experience or Microsoft Windows Media Center Edition See Using Dell MediaDirect on p
92. on follow the safetv instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 83 2 Turn the computer over Adding and Replacing Parts 99 www dell com support dell com 100 3 Remove the optical drive security screw 4 Insert a scribe into the notch and push it to the side to release the drive from the bay Y optical drive notch optical drive security screw 5 Slide the drive out of the bay To reinstall the optical drive slide the drive into the drive bay and snap it into place Then replace the optical drive security screw Internal Card With Bluetooth Wireless Technology CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered an internal card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 83 2 Remove the battery See page 33 Adding and Replacing Parts 3 Loosen the captive screw and remove the card cover from the computer 4 Pull the card out of the co
93. on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust their settings 1 Open the Control Panel click Printers and Other Hardware and then click Mouse For information about the Control Panel see the Dell Help file To access the help file see page 9 2 In the Mouse Properties window click the Touch Pad tab to adjust touch pad settings 3 Click OK to save the settings and close the window 50 Using the Keyboard and Touch Pad Using PC Cards PC Card Types See Specifications on page 103 for information on supported PCMCIA cards and PC Card slots The PC Card slot has one connector that supports a single Type I or Type Il card The PC Card slot supports CardBus technology and extended PC Cards Type of card refers to its thickness not its functionality PC Card Blanks Your computer shipped with a plastic blank installed in the PC Card slot Blanks protect unused slots from dust and other particles Save the blank for use when no PC Card is installed in the slot blanks from other computers may not fit your computer To remove the blank see Removing a PC Card or Blank on page 52 Extended PC Cards An extended PC Card for example a wireless network adapter is longer than a standard PC Card and extends outside the computer Follow these precautions when using extended
94. ors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 122 Appendix E mail krsupport dell com Technical Support Technical Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer
95. ove the optical drive if installed from the optical drive bay See page 99 Press the power button to ground the system board Remove any installed PC Cards from the PC Card slot Close the display and turn the computer upside down on a flat work surface Remove the hard drive See the following subsection Hard Drive Hard Drive A CAUTION If you remove the hard drive from the computer when the drive is hot do not touchthe metal housing of the hard drive A CAUTION Before you begin any of the procedures in the section follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer see page 83 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer Adding and Replacing Parts 85 www dell com support dell com 86 NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer K NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell K NOTE If you are installing a hard drive from a sour
96. power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center To access help see page 9 Solving Problems SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press lt Fn gt lt F8 gt to switch the video image to the display CHECK THE SYSTEM FOR POWER Ensure that the system has battery power or is plugged into an electrical outlet If the display is difficult to read ADJUST THE BRIGHTNESS Press lt Fn gt and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESSAGES If an error message appears see page 65 If only part of the display is readable CONNECT AN EXTERNAL
97. rn off the computer and the TV and or audio device that you want to connect standard audio cable NOTE You can connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio 2 Connect the TV digital audio adapter cable to the S video TV out connector on your computer Using CDs DVDs and Other Multimedia 39 www dell com support dell com 40 Plug one end of the S video cable in to the S video input connector on the TV digital audio adapter cable Plug the other end of the S video cable in to the S video input connector on your TV Plug the single connector end of the audio cable in to the headphone connector on your computer Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device Turn on the TV and any audio device that you connected if applicable and then turn on the computer See Enabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV S Video and S PDIF Digital Audio CS Bik Using CDs DVDs and Other Multimedia TV digital audio adapter cable S video cable S PDIF digital 0 l A audio cable Turn off the computer and the TV and or audio device that you want to connect Connec
98. rocedures in this section follow the safety instructions in the Product Information Guide K NOTE See the Dell Help file for information on standby mode To access the help file see page 9 CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer NOTE Battery operating time the time a battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Solving Problems 71 www dell com support dell com CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell See
99. rt Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 48191 00 Fax 02 481 92 99 Switchboard 02 48191 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Appendix 115 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Technical Support printers projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp
100. ry installation guidelines See page 87 Run the Dell Diagnostics See page 59 Network Problems A CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning 70 Solving Problems PC Card Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell See Contacting Dell on page 113 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer Power Problems A CAUTION Before you begin any of the p
101. s How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Help File 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Help Finding Information 9 www dell com support dell com What Are You Looking For Find It Here e How to remove and replace parts in my computer Service Manual at support dell com e Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on the bottom of your computer LILI 0 kk ALLO no Use the Service Tag to SERVICE TAG 8989968 ad E identify your Sa computer when you HI CELIO use support dell com EL or contact technical support Enter the Express Service Code to direct vour call when contacting technical support 10 Finding Information What Are You Looking For Find It Here e Solutions Troubleshooting hints and tips articles from technicians online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service co
102. s document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP14L July 2005 P N TD984 Rev A00 Contents Finding Information 0000 9 1 A Tour of Your Computer Front View oo fap eee A eka da dalai pe bebe be 13 Left Side View LL 17 Right Side View i o aa We 19 Back View coo A Dale 20 BottomVieW o o e 23 2 Setting Up Your Computer Connecting to the Internet 25 Setting Up Your Internet Connecti0N 25 Customizable Lights o o o 26 Setting Up a Printer o o o o ooo o 27 Printer Cables sit a wits da AP eee hal Das les Steg 27 Connecting a USB Printer 2 000 27 Power Protection Devices 0 o 28 Surge Protectors i a a eee 28 Line Conditioners 2 2 o o 28 Uninterruptible Power Supplies 28 3 Using a Battery Battery Performance o cee eee ee ees 31 Checking the Battery Charge 32 Dell QuickSet Battery Meter 32 Microsoft Windows Power Meter o 32 Contents 3 4 Charge Gauge o s cocido A Low Battery Warning o ee Charging the Battery o eee Removing a Battery Installing a Battery o
103. s or the system setup program When you attach an external keyboard the integrated keyboard remains fully functional Solving Problems External keyboard problems K NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to All Programs gt Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to All Programs gt Accessories and click Notepad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have
104. see page 9 The Battery Meter window displays status charge level and charge completion time for the battery in your computer The following icons appear in the Battery Meter window g The computer or docking device is running on battery power a The computer is connected to AC power and the battery is charging ay The computer is connected to AC power and the battery is fully charged For more information about QuickSet right click the 5 icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the kl icon on the taskbar For more information about the Power Meter see Power Management in the Dell Help file To access the help file see page 9 If the computer is connected to an electrical outlet a hua icon appears Charge Gauge Press the status button on the batterv charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge Using a Battery Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically
105. ssessment write down the error code s and contact Dell before continuing on to the Dell Diagnostics See Contacting Dell on page 113 If the Pre boot System Assessment completes successfully you receive the message Boot ing Dell Diagnostic Utility Partition Press any key to continue 6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell See Contacting Dell on page 113
106. t power management options to alert you when the battery charge is low A CAUTION Using an incompatible batterv mav increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other computers with your computer A CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide Using a Battery www dell com support dell com 32 A CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and d icon the batterv charge gauge and the low batterv warning provide information on the batterv charge Dell QuickSet Batterv Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter For more information about Dell QuickSet see the Dell Help file To access the help file
107. t recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems AN CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Solving Problems 63 www dell com support dell com 64 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that the connector clicks when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one
108. t the TV digital audio adapter cable to the S video TV out connector on your computer Plug one end of the S video cable in to the S video input connector on the TV digital audio adapter cable ma E pa Plug the other end of the S video cable in to the S video input connector on the TV Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable e S Plug the other end of the S PDIF digital audio cable in to the audio input connector on your TV or other audio device Using CDs DVDs and Other Multimedia 41 www dell com support dell com 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV Composite Video and Standard Audio TV digital audio adapter cable composite video cable OS W a audio cable standard The MS 1 Turn off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer 42 Using CDs DVDs and Other Multimedia 3 Plug one end of the composite video cable in to the composite video input connector on the TV digital audio adapter cable 4 Plug the other end of the composite video cable in to the composite vi
109. t to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire AC ADAPTER CONNECTOR Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off N CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips varv among countries Using an incompatible cable or improperlv connecting the cable to the power strip or electrical outlet mav cause fire or equipment damage A Tour of Your Computer 21 www dell com support dell com 22 NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable USB CONNECTORS Connect USB devices such as a mouse keyboard or printer S VIDEO TV OUT CONNECTOR Connects your computer to a TV Also connects digital audio capable devices using the TV digital audio adapter cable e NETWORK CONNECTOR RJ 45 NOTICE The network connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector Connects the computer to a network The green orange and yellow lights next to the connector ind
110. tchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_curope dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Appendix 119 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free
111. the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 lype hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Solving Problems 81 wWo9 ap 31oddns woo ap mmm Solving Problems 82 Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer see this page and Before Working Inside Your Computer see page 84 You have read the safety information in your Dell Product Information Guide A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer Shut down the operating system a Save and close any open files
112. the safetv instructions in the A WON Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Follow the procedures in Before You Begin on page 83 Open the display Remove the hinge cover Sce page 94 Remove the keyboard a Remove the two screws at the top of the keyboard NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard b Lift up the keyboard and hold it up and slightly forward to allow access to the keyboard connector Adding and Replacing Parts 95 www dell com support dell com 96 c Pull up on the keyboard connector pull tab to disconnect the keyboard connector from the system board screws 2 ka kevboard kevboard connector pull tab svstem board connector NOTICE To avoid scratching the palm rest when replacing the keyboard hook the five tabs along the front edge of the keyboard into the palm rest and then secure the keyboard in place Coin Cell Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOT
113. tom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Appendix 111 www dell com support dell com 112 Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computers are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your co
114. twork 55 www dell com support dell com Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 K NOTE Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to a Wireless Local Area Network K NOTE These networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products Determining Your Network Type K NOTE Most wireless networks are of the infrastructure type Wireless networks fall into two categories infrastructure networks and ad hoc networks An infrastructure network uses routers or access points to connect several computers An ad hoc network does not use routers or access points and consists of computers that broadcast to one another For additional assistance with setting up your wireless connection go to support dell com and search for the key
115. ur computer and try again System Setup Screen The system setup screen consists of three windows of information The window on the left contains an expandable hierarchy of control categories If you select highlight a category such as System Onboard Devices or Video and press lt Enter gt you can show or hide the related subcategories The window on the right contains information about the category or subcategory selected in the window on the left Appendix 109 www dell com support dell com 110 The window at the bottom tells you how to control system setup with key functions Use these keys to select a category modify its settings or exit system setup Commonly Used Options Certain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Order page of system setup K NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 110 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following e Diskette Drive Internal HDD USB Storage Device e CD DVD OD RW drive e Modular bay HDD K NOTE Only devices that are preceded by a number
116. wireless networking se Change the order of preferred networks Change advanced settings vv Connect Setting Up a Home and Office Network 57 www dell com support dell com 58 2 Click to select the network you want to configure and then click Connect or double click the network name in the list If you select a secure network identified by a 8 icon you must enter a WEP or WPA key when prompted K NOTE Network security settings are unique to your network Dell cannot provide this information Your network is configured automatically K NOTE Your computer can take up to 1 minute to connect to the network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected 9 Wireless Network Connection is now connected Connected to wireless Signal Strength Excellent gt 3 06PM Thereafter whenever you log on to your computer in the area of the wireless network the same pop up notifies you of the wireless network connection Setting Up a Home and Office Network Solving Problems Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in this chapter and run the Dell Diagnostics before you co
117. word wireless setup gt G TS infrastructure network ad hoc network Setting Up a Home and Office Network Connecting to a Wireless Network in Microsoft Windows XP Your wireless network card requires specific software and drivers in order to connect to a network The software is already installed If the software is removed or corrupted follow the instructions included in the user s guide for your wireless network card The user s guide is available on the Dell Support website at support dell com When you turn on your computer a pop up appears from the network icon in the notification area located in the lower right corner of the Windows desktop whenever a network is detected in the area for which your computer is not configured up Wireless Network Connection One or more wireless networks are available To see a list of available networks click here 1 Click either the pop up or the network icon to configure your computer for one of the available wireless networks The Wireless Network Connections window lists the wireless networks available in your area i Wireless Network Connection Network Tasks Choose a wireless network Refresh network list Click an item in the list below to connect to a wireless network in range or to get more information Ra Setupa wireless network wireless A Sa for a home or small office seo i Security enabled wireless network adil Related Tasks W Learn about
118. xt window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e Ifyou have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 63 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Customizable Lights You can color customize your computer with lights visible in three zones the speaker grilles the side air vents and the back of the display Using Dell QuickSet or the system setup program you can select from a variety of colors and color intensities and the color for each zone can be set independently of the other allowing you to choose a different color for each
119. y reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer Solving Problems 75 www dell com support dell com 76 TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers on page 78 Video and Display Problems N CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions in the Product Information Guide If the displav is blank K NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass
120. you see the Windows desktop Then shut down your computer and try again 5 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of vour limited warrantv and anv optional support service contract purchased with the computer 2 All Dell standard components included in a Cus

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