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Dell PowerVault DL2200 User's Manual

1. Decreasing Faulty or improperly installed Reseat the memory modules available memory modules See Troubleshooting memory System Memory on page 137 DIMM Invalid memory Ensure that the memory configuration on each CPU should match configuration on a dual processor system The memory module configuration for each processor must be identical modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 About Your System 25 Message Causes Corrective Actions Embedded NICx and Icy OS NIC lt ENABLED DISABLED gt anagement Shared NIC lt ENABLED DISABLED gt The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 131 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Defective mouse or keyboard Reseat the mouse or keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 130 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 157 Invalid configuration information please run SE
2. lt Fl11 gt lt F12 gt lt Ctrl gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 39 Enters System Services which opens the Lifecycle Controller The controller allows you to access utilities such as embedded system diagnostics For information on Lifecycle Controller or any of the Lifecycle Controller software components see the Lifecycle Controller documentation on the Dell Support website at support dell com manuals Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 39 Starts Preboot eXecution Environment PXE boot Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation Enters the SAS Configuration Utility For more information see the SAS adapter documentation Enters the RAID configuration utility For more information see the documentation for your SAS RAID card Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 11 Front Pan
3. Back Panel Features and Indicators 15 Guidelines for Connecting Optional External Devices e084 hoe howe Re EG ah es 17 NIC IndicatorCodes 17 Power Indicator Codes 18 Diagnostic Lights 19 System Messages 0 21 Warning Messages 36 Diagnostics Messages 36 Alert Messages nahna aaa aaa 36 Other Information YouMayNeed 37 2 Using the System Setup Program and UEFI Boot Manager 39 Choosing the System Boot Mode 39 Contents Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation K YSica a i hee en a we ee ea SA System Setup Options MainScreen 008 Memory Settings Screen Processor Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Screen Exit ScrEbn o rat he chad Bb dela 4 AD ak Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation K6VS 2 lt 4 snd SPP oh ee te an ae EE a D UEFI Boot Manager Screen UEFI Boot Settings Screen System Utilities Screen System and Setup
4. Many repairs may only be done by a certified service technician 114 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Assemble the power button and power button board in the control panel module Tighten the screw to secure the power button board to the control panel module See Figure 3 22 Connect the control panel cable to the control panel module Replace the bracket and tighten the single screw to secure the bracket to the back of the control panel module Close the system See Closing the System on page 65 Reconnect the system to the power source and turn on the system and attached peripherals If applicable replace the front bezel See Installing the Front Bezel on page 64 Installing System Components Front Panel I O Module Removing the Front Panel 1 0 Module VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha
5. See Installing an Expansion Card on page 90 6 Close the system See Closing the System on page 65 7 Reconnect the system and peripherals to their power sources and turn them on IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Remove the plastic filler plug of the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 17 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 17 When the front of the card is fully seated the plastic standoffs snap over the edge of the card 100 Installing System Components Figure 3 17 Removing and Installing an i
6. Troubleshooting Your System 13 14 15 16 17 Run the appropriate online diagnostic test See Running the System Diagnostics on page 147 If the test fails the processor is faulty See Getting Help on page 157 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Replace processor with processor 2 See Installing a Processor on page 107 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 157 Troubleshooting Your System 145 146 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the Online Diagnostics Dell Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify t
7. Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 About Your System 33 Message Causes Corrective Actions Unsupported Invalid memory Ensure that the memory memory configuration modules are installed in a configuration DIMM mismatch across slots detected X iy ra Memory modules are mismatched in the specified slots valid configuration See General Memory Module Installation Guidelines on page 81 Unused memory detected DIMM s installed in the following slot are not available when in mirror mode X X xX The memory configuration is not optimal for mirroring mode Modules in the specified slots are unused Reconfigure the memory for memory mirroring mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 80 Unused memory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode XX X Warning A fatal error has caused system reset Please check th system event log The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused A fatal system error occurred
8. or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 130 or Troubleshooting a Hard Drive on page 139 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 157 30 Sparing mode disabled For sparing mode matched sets of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled About Your System Reconfigure the memory modules for Memory Sparing mode See System Memory on page 80 Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 137 The following DIMMs should match in geometry p EE ane The following DIMMs should match in rank count Ky Kje a The following DIMMs should match in size Dep Depo 5 The following DIMMs should match in size and geometry Ke Kip else The following DIMMs should match in size and rank count gt lt a gt ee Invalid memory configuration The specified memo
9. 1 5 FAN Cooling fan 1 connector 6 FAN2 Cooling fan 2 connector 7 A3 Memory module slot A3 white release lever A2 Memory module slot A2 white release lever Al Memory module slot A1 white release lever A4 Memory module slot A4 8 FAN3 Cooling fan 3 connector 9 BATTERY System battery 10 FAN4 Cooling fan 4 connector 1 12V 8 pin power connector 12 FP_CONN control panel connector 13 BP_CONN Backplane power connector 14 PWR_CONN 24 pin power connector 15 PDB_ 2C Power distribution board connector 16 FP_USB_CONN Backplane USB connector 17 SATA_A SATA connector A SATA_B SATA connector B SATA_C SATA connector C SATA_D SATA connector D SATA_E SATA connector E Jumpers and Connectors 153 Table 6 2 System Board Connectors continued Item Connector Description 18 RISER Expansion card riser connector 19 RISER Expansion card riser connector 20 iDRAC6 Express iDRAC6 Express card connector 21 PSWD_EN Password enable jumper NVRM_CLR NVRAM clear jumper Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager on page 39 The password jumper enables these password features or disables them and clears any password s currently in use A 154 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and sim
10. Oo N A U cooling fan expansion card riser cooling shroud memory modules 8 SAS backplane Installing System Components o oo A N internal hard drives 2 power supply bays 2 heat sink processor 2 system cooling fans 4 hard drives 12 Front Bezel Optional Removing the Front Bezel 1 Using the system key unlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab Installing System Components 63 Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the Syste
11. Setup Password on page 55 56 Using the System Setup Program and UEFI Boot Manager Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server s lifecycle The controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the controller The following features of the Lifecycle Controller are supported on systems with Baseboard Management Controller BMC e Installing an operating system e Running diagnostics to validate the memory I O devices processors physical disks and other peripherals When an optional iDRAC6 Express card is installed the controller provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up the controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller User Guide on the Dell Support website at support dell com manuals Baseboard Management Controller Configuration K NOTE If an iDRAC6 Express card is installed on the system the Baseboard Management Controller BMC utility is replaced by the iDRAC6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides t
12. and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your processors prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system NOTE In single processor configurations socket CPU1 must be used Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket See Figure 3 19 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of
13. be installed in the PS2 bay See Installing the Power Supply Blank on page 80 Installing System Components 77 2 NOTE If only one power supply is installed it must be installed in the PS1 power supply bay Removing a Power Supply A CAUTION Many repairs may only be done by a certified service technician 78 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply to operate the system normally Remove and replace only one power supply at a time in a system that is powered on Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the system cables from the Velcro straps K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Press the lever release latch and slide the power supply out of the chassis See Figure 3 11 K NOTE Install a power supply blank if you are not replacing the power supply See Installing the Power Supply Blank on page 80 Installing System Components Figure 3 11 Removin
14. carrier and separate the hard drive from the carrier See Figure 3 7 Figure 3 7 Installing a Hot Swap Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 70 Installing System Components Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 7 2 Align the holes on the hard drive with the holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier Internal Hard Drives Your system supports two cabled 2 5 SAS or SATA internal hard drives Internal hard drives are connected to the SAS backplane The operating system is installed on the internal hard drives in a RAID 1 configuration For information on RAID configuration see the RAID documentation on support dell com manuals Removing an Internal Hard Drive Bay A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off
15. configuration does not support Node Interleaving 22 Memory The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system still runs but without node interleaving About Your System Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 81 If the problem persists see Troubleshooting System Memory on page 137 Message Causes Corrective Actions Alert Power required exceeds PSU wattage Check PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with high output power supplies to use the components See Power Supplies on page 77 Alert Redundant Memory sp
16. directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Installing System Components Figure 3 20 Replacing the System Battery _ a 1 system battery 2 negative side of battery connector 3 positive side of battery connector 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 92 5 If installed remove the storage controller card See Removing the Storage Controller Card on page 95 6 To remove the expansion card riser press the blue tabs on the expansion card riser and lift it from the chassis See Removing an Expansion Card Riser on page 93 7 Locate the battery socket See Jumpers and Connectors on page 151 A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side of the connector Installing System Components 109 10 11 12 13 14 15 16 17 18 19 20 21 110 Press the bat
17. page 39 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory 24 Memory modules are required but not installed in the indicated processor s memory slots About Your System Install memory modules for the processor See System Memory on page 80 Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different logical processors detected halted System CPUs with different power rating detected System halted Mismatched processors have been installed in the system Ensure that all processors have the same cache size number of cores and logical processors and power rating Ensure that the processors are properly installed See en Processors on page 103 Current boot mode The system failed to boot is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 39
18. pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 17 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting Your System 131 e Change the auto negotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 45 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician 132 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing
19. supply bay PS2 in a redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank K NOTE Install the power supply blank only in power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMM s5 Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains eight memory sockets split into two sets of four sockets one set per processor Each four socket set is organized into three channels Two DIMMs for channel 0 and a single DIMM for channel and 2 The first socket of each channel is marked with white release levers 80 Installing System Components The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank dual rank and quad rank RDIMMs of sizes 1 GB 2 GB 4 GB 8 GB and 16 GB are supported for a total of up to 128 GB e 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines
20. that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Disassemble components from the system See Installing System Components on page 61 e Cooling shroud e Hard drives e SAS backplane Troubleshooting Your System uO G0 A vFlash media cards e USB memory keys e NIC hardware key e Expansion card riser e Integrated storage controller card iDRAC6 Express card iDRAC6 Enterprise card e Power supplies e Fans e Processors and heat sinks e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 65 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 157 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 90 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If the tests fail see Getting Help on page 157 Troubleshooting Your System 133 Troubleshooting a Damaged System VAN CAUTION Many repairs may only be do
21. that your memory configuration complies with all applicable guidelines 1 Ifthe system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 14 if an error message appears indicating a fault with a specific memory module 4 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 43 Make changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 14 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Troubleshooting Your System 137 138 10 11 12 13 14 15 16 17 18 19 20 21 Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 81 Reseat the memory modules in their sockets See In
22. the holder 98 Installing System Components Figure 3 16 Removing and Installing an iDRAC6 Express Card 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion card riser See Installing an Expansion Card on page 90 Close the system See Closing the System on page 65 Reconnect the system and peripherals to their power sources and turn them on Removing an iDRAC6 Express Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 Installing System Components 99 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 16 As the holder releases from the standoff the connector under the card disengages from the system board connector 4 Angle the card so that the notch on the card slips through the clip on the system board 5 Replace the expansion cards
23. the new processor CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket Place the heat sink on the processor See Figure 3 18 Installing System Components 107 10 11 12 13 14 15 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 18 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 40 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 148 for information about running the diagnostics System Battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly A 108 installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as
24. the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 64 Lift the latch on your internal hard drive bay and lift it out of the system See Figure 3 8 Installing System Components 71 Figure 3 8 Removing and Installing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 72 Installing System Components Installing an Internal Hard Drive Bay VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 64 Lift the latch on your internal hard drive bay and align the bay on the support bracket 4 Rotate the latch to lock Removing an Internal Hard Drive From the Internal Hard Drive Bay Remove the screws on the sides of the internal hard drive bay and slide out the hard drive See Figure 3 9 Installing System Components 73 Figu
25. 50 Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN eo default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR p default The configuration settings are retained at system boot pins 3 5 amp The configuration settings are cleared at the next system boot pins 1 3 E Jumpers and Connectors 151 System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors EJ o Pwro en 152 Jumpers and Connectors Table 6 2 System Board Connectors Item Connector Description 1 CPU2 Processor 2 2 iDRAC6 Enterprise iDRAC6 Enterprise card connector 3 B4 Memory module slot B4 Bl Memory module slot B1 white release lever B2 Memory module slot B2 white release lever B3 Memory module slot B3 white release lever 4 CPU1 Processor
26. Battery 134 Troubleshooting Power Supplies 135 Troubleshooting System Cooling Problems 136 TroubleshootingaFan 136 Troubleshooting System Memory 137 Troubleshooting aHardDrive 139 Troubleshooting an Internal Hard Drive 140 Troubleshooting a Storage Controller 141 Troubleshooting Expansion Cards 142 Troubleshooting Processors 144 5 Running the System Diagnostics 147 Using Online Diagnostics 147 Embedded System Diagnostics Features 147 When to Use the Embedded System Diagnostics 148 Running the Embedded System Diagnostics 148 Embedded System Diagnostics Testing Options 149 Using the Custom Test Options 149 Selecting Devices for Testing 149 Selecting Diagnostics Options 149 Viewing Information and Results 150 6 Jumpers andConnectors 151 System Board Jumpers 151 System Board Connectors 152 Disabling a Forgotten Password 154 7 Getting H lp s c ns esos sauna ale 157 Contacting Dell 157 IGE ht ee id Sie ee tees ea ed 159 Contents 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt lt F10 gt
27. DRAC6 Enterprise Card ow VFlash SD card 2 VFlash media slot iDRAC6 Enterprise card 4 retention standoff posts 2 retention standoff tabs 2 6 iDRAC6 Enterprise card connector If applicable install the VFlash media card See Installing a VFlash Media Card on page 103 Close the system See Closing the System on page 65 Reconnect the system and peripherals to their power sources and turn them on Installing System Components 101 Removing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician 10 11 102 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 3 Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VF lash Media Card on page 103 Pull back slightly on the two tabs at the front ed
28. Dell PowerVault DL2200 Systems Hardware Owner s Manual Regulatory Model E13S Series Regulatory Type E13S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory Model E13S Series Regulatory Type E13S001 June 2010 Rev A00 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicators 12 Hard Drive Indicator Patterns 14
29. Drive rebuilding Drive online Rebuild aborted Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the back panel of the system Figure 1 3 Back Panel Features and Indicators ioio 1 2 3 4 5 6 Item Indicator Button or Icon Description Connector 1 Serial connector IOIO Connects a serial device to the system 2 Video connector Connects a VGA display to the system 3 iDRAC6 Enterprise port optional 4 VFlash media slot optional R 5 USB connectors 2 IOI 5 6 Ethernet connectors 2 m Dedicated management port for the optional iDRAC6 Enterprise card Connects an external SD memory card for the optional iDRAC6 Enterprise card Connect USB devices to the system The ports are USB 2 0 compliant Embedded 10 100 1000 NIC connectors About Your System 15 Item Indicator Button or Icon Description Connector 7 PCle expansion card Connects one internal and three slots using riser card external PCI Express Generation 2 expansion cards Slot 1 PCle x4 half length full height Slot 2 PCle x4 full length full height Slot 3 PCle x8 half length full height Slot 4 PCle x4 internal slot for integrated card NOTE All four slots are x8 connectors 8 System identification Connects the optional system status connector indicator assembly t
30. Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility 3 Installing System Components Recommended Tools Inside the System Front Bezel Optional 2 Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Hard Drives Removing a Hard Drive Blank Installing a Hard Drive Blank Removing a Hot Swap Hard Drive Installing a Hot Swap Hard Drive Removing a Hard Drive From a Hard Drive Carriet i once heat oe a eee Installing a Hard Drive Into a Hard Drive Carrie eten ea E ea a ed eee Internal Hard Drives Removing an Internal Hard Drive Bay Installing an Internal Hard Drive Bay Removing an Internal Hard Drive From the Internal Hard Drive Bay Installing a Hard Drive Into a Hard Drive Bayi aee avd Seco Sie ae tenet Wet See tel a CoolingFans Contents Conte
31. RAID controller connect the RAID battery cable to the controller card Installing System Components 97 10 Replace the expansion card See Installing an Expansion Card on page 90 11 Close the system See Closing the System on page 65 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals IDRAC6 Express Card Installing an iDRAC6 Express Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 If installed remove all expansion cards from expansion card riser Removing an Expansion Card on page 92 4 Insert the notch on the iDRAC6 Express card into the clip on the system board 5 Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector 6 Press the card down until it is fully seated See Figure 3 16 When the front of the card is fully seated the plastic standoff tab snaps over the edge of
32. Smart power redundancy lost supply are installed in the supplies in the system Check PSU system at the same time You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 135 Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory runs but with reduced valid configuration configuration functionality See General Memory detected The Module memory Installation Guidelines on configuration is page 81 If the not optimal The problem persists recommended see Troubleshooting System memory Memory on page 137 configuration is lt message gt About Your System 35 Message Causes Corrective Actions Write fault Faulty USB device USB Replace the USB medium or nire fae 6h medium hard drive or hard device Ensure that the USB selected drive drive subsystem SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 130 and Troubleshooting a Hard Drive on page 139 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on support dell com manuals Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette drive a message warns you that you may lose all data on the disk
33. TUP program An invalid system configuration caused a system to stop responding Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 39 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Remove the PCle expansion card and install the integrated storage controller in the dedicated slot See RAID Battery on page 111 Keyboard fuse has failed 26 Overcurrent detected at the keyboard connector About Your System See Getting Help on page 157 Message Causes Corrective Actions Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 40 anufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode aximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that t
34. USB port On default Internal USB Port 2 Enables or disables the internal USB port On default Embedded NIC and Enables or disables the OS interface of the two embedded NIC2 NICs The NICs may also be accessed through the Enabled default system s management controller Embedded Gb NICx Enables or disables the embedded NICs Options are NICI default Enabled Enabled Enabled with PXE and Enabled with iSCSI with PXE Boot PXE support allows the system to boot from the Other NICs Enabled network MAC Address Displays the MAC address for the NIC OS Watchdog Timer Sets a timer to monitor the operating system for activity Disabled default and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification I OAT DMA Engine Enables or disables the I O acceleration technology Disabled default I OAT This feature should only be enabled if the hardware and software support I OAT Embedded Video Displays the total amount of video memory available in Controller the embedded video controller Enabled default PCI IRQ Assignments Screen Option Description Embedded X treme PCI Use the lt gt and lt gt keys to manually select an IRQ Ada
35. and caused the system to reboot Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 80 Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 129 for any faulty components specified in the SEL Warning No micro code update loaded for processor n 34 Micro code update failed About Your System Update the BIOS firmware See Getting Help on page 157 Message Causes Corrective Actions Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 77 reboot Warning PSU A high output power supply Install two high output mismatch PSU and an Energy Smart power or two Energy
36. any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product VAN CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 147 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If installed remove the front bezel See Removing the Front Bezel on page 63 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hot Swap Hard Drive on page 68 d Fxit the configuration utility and allow the system to bo
37. aring or memory Check the memory modules memory disabled mirroring was enabled in the for failure See Memory system setup program but Troubleshooting System configuration the current configuration Memory on page 137 does not support does not support redundant Reset the memory setting redundant memory A memory module if appropriate See Using memory may be faulty the System Setup Program and UEFI Boot Manager on page 39 Alert System An error caused the Check other system fatal error during previous boot BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation system to reboot System is in manufacturing mode messages for additional information for possible causes Reboot to take the system out of manufacturing mode About Your System 23 Message Causes Corrective Actions BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 157 Caution NVRAM_CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on
38. art the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 45 If your keyboard is not functioning you can also use remote access If the system is not accessible see System Board Jumpers on page 151 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings l Troubleshooting Your System 7 8 Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Serial 1 0 Device 1 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 157 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 Restart the system and check for any system messages
39. ased memory modules Table 2 Sample UDIMM Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module A 7 3 5 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory GB GB GB GB Optimizer 1 GB X 1 all 2 all X X 2 4 X X X 3 6 X X X X 4 8 2 GB X 2 all 4 all X X 4 8 X X X 6 12 X X X X 8 16 Advanced 1 GB X X 2 all 4 all 1 BOG 2GB x x 4 all 8 all 84 Installing System Components Table 2 Sample UDIMM Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module 7 z z i 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory GB GB GB GB Mirroring 1 GB X X 2 l 4 2 2 GB X X 4 2 8 4 Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorize
40. ations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Table 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Optimizer Memory Single Processor Dual Processor Memory Sockets nine 1 l2 Physical Available Physical Available ug Memory Memory Memory Memory GB GB GB GB 1 GB X l all 2 all X 2 4 X 3 6 X 4 8 2 GB X 2 all 4 all X 4 8 X 6 12 X 8 16 4 GB X 4 all 8 all X 8 16 X 12 24 X 16 32 8 GB X 8 all 16 all X 16 32 X 24 48 X 32 64 16 GB X 16 all 32 all X X 32 64 X X 48 96 X X 64 128 Installing System Components 83 Table 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module z z z Mod Si 1 2 3 Physical Available Physical Available bi ue Memory Memory Memory Memory GB GB GB GB Advanced 2 GB X X 4 all 8 all l REG 4GB x x 8 all 16 all 8 GB X X 16 all 32 all 16 GB X X 32 all 64 all Mirroring 2 GB X X 4 2 8 4 4GB X X 8 4 16 8 8 GB X X 16 8 32 16 16 GB X X 32 16 64 32 1 Requires x4 or x8 b
41. attached peripherals 92 Installing System Components Removing an Expansion Card Riser A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 92 5 If installed remove the storage controller card See Removing the Storage Controller Card on page 95 6 Disconnect the cables connected to the riser card 7 To remove the expansion card riser simultaneously press both the blue tabs on the expansion card riser and lift it from the chassis See Figure 3 14 Installing System Components 93 Figure 3 14 Removing and Installing an Expansion Card Riser 3 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 Installing an Expansion Ca
42. ay be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen VAN CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt to start the controller 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit 148 Running the System Diagnostics Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be t
43. bled See Entering the System Setup Program on page 40 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt for a SAS controller e lt Ctrl gt lt R gt for a PERC controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 63 Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 64 Troubleshooting Your System 141 10 11 12 13 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 90 If you have a battery cached PERC controller ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Verify that the cable conn
44. can prevent your system from starting and producing any video output RDIMMs and UDIMMs cannot be mixed e Except for memory channels that are unused all populated memory channels must have identical configurations e The memory configuration for each processor must be identical e Memory modules of different sizes can be mixed in Al A or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations e For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with Al or B1 e For Memory Mirroring or Advanced ECC Mode the channel furthest from the processor is unused and memory modules are installed beginning with channel Al or B1 and proceeding with channel A2 or B2 e Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel supports up to 1067 MHz Installing System Components 81 For quad rank memory modules e One memory module per channel supports up to 1067 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white re
45. cator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green Network data is being sent or received About Your System 17 Power Indicator Codes The power supplies have an indicator that shows whether power is present or a power fault has occurred e Not lit AC power is not connected e Green In standby mode indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on it also indicates that the power supply is providing DC power to the system e Amber Indicates a problem with the power supply e Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Figure 1 5 Power Supply Status Indicator 1 power supply status 18 About Your System Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is
46. ce Management Memory Power Options are Maximum Performance a specified frequency or and Performance Minimum Power Management System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE For more information see Using the System Password on page 53 48 Using the System Setup Program and UEFI Boot Manager Option Description Setup Password Password Status Unlocked default TPM Security Off default TPM Activation No Change default TPM Clear No default Restricts access to the System Setup program by using a setup password NOTE For more information see Using the System Password on page 53 When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up For more information see Using the System Password on page 53 Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Activate the TPM is enabled to default setti
47. ced ECC Memory Ensure that the memory ECC Memory Mode Mode was enabled in the modules are installed in a disabled Memory system setup program but configuration that supports configuration the current configuration Advanced ECC Memory does not support does not support Advanced Mode Check other system Advanced ECC ECC Memory Mode messages for additional Memory Mode A memory module may be faulty information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 81 If the problem persists see Troubleshooting System Memory on page 137 About Your System 21 Message Causes Corrective Actions Alert iDRAC6 not responding Rebooting The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system reboots Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wat tage Alert Con sys tinuing tem boot accepts the risk that system may power down wit hout warning The optional iDRAC6 stops responding The optional iDRAC6 was remotely reset while system was booting After AC recovery the optional iDRAC6 takes longer than normal to boot Remove AC power to the system for 10 seconds and restart the system Alert Node Interleaving disabled
48. command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure 32 A Trusted Platform Module TPM function has failed About Your System See Getting Help on page 157 Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because System Restart the system and update the Lifecycle image System Services image is either Controller repository to the halted corrupted in the system latest software to restore full firmware or has been lost due functionality See the to system board replacement Lifecycle Controller User The optional iDRAC6 Guide for more information Enterprise card flash memory Restore the flash memory or BMC SPI flash may be using the latest version on corrupted support dell com See the Integrated Dell Remote Access Controller 6 iDRAC6 User Guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in protected mode modules or faulty keyboard mouse controller chip See Troubleshooting System Memory on page 137 If the problem persists see Getting Help on page 157 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors on page 103
49. correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing lt Ctrl gt lt Enter gt or you can enter the system setup and press lt Enter gt twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing lt F2 gt during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password Using the System Setup Program and UEFI Boot Manager 55 K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placehold
50. cyle Controller 57 upgrades processor 103 USB front panel connectors 12 USB device back panel connectors 15 V video back panel connector 15 front panel connectors 12 troubleshooting 130 W warning messages 36 warranty 37 wet system troubleshooting 132 Index 163 164 Index
51. d by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Locate the memory module sockets See Figure 6 1 5 Press the ejectors on the memory module socket down and out as shown in Figure 3 12 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 85 Figure 3 12 Removing and Installing a Memory Module w i 1 memory module 2 memory module socket ejectors 2 3 alignment key 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket snap in place 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 2 10 Replace the cooling shroud S
52. e system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configuring hardware and firmware and deploying the operating system NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System 37 38 About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlays the system BIOS For more information on this interface see Entering the UEFI Boot Manager on page 51 Select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Scree
53. e board installing 120 removing 117 SAS controller card installing 97 removing 95 SAS controller daughter card 162 Index troubleshooting 141 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 141 SATA hard drive See hard drive securing your system 48 54 setup password 55 slots See expansion slots startup accessing system features 11 support contacting Dell 157 system closing 65 opening 64 system board connectors 152 installing 126 jumpers 151 removing 124 system cooling troubleshooting 136 system features accessing 11 system messages 21 system password 53 system setup program boot settings 5 integrated devices options 45 keystroke to enter 0 memory settings 43 PCI IRQ assignments 46 power management options 8 processor settings 43 serial communications options 47 system security options 48 system setup screens main 41 T telephone numbers 157 TPM security 48 troubleshooting battery 134 cooling fans 136 damaged system 134 expansion card 142 external connections 129 hard drive 139 140 internal hard drive 140 keyboard 130 memory 137 NIC 131 processors 144 SAS RAID controller daughter card 141 system cooling 136 video 130 wet system 132 U UEFI Boot Manager entering 51 main screen 52 System Utilities screen 53 UEFI Boot Settings screen 52 Unified Server Configurator Life
54. e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the fan module so that the side with the power cable faces toward the back of the system 2 Slide the fan module into the fan assembly until the fan is fully seated See Figure 3 10 3 Connect the fan s power cable to the power connector on the system board 4 Replace the internal hard drive carrier and bay See Installing an Internal Hard Drive Bay on page 73 Route the power cable through the guides on the chassis Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Supplies Your system supports two 750 W redundant power supply modules K NOTE The maximum output power shown in watts is listed on the power supply label If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply A CAUTION To ensure proper system cooling the power supply blank must
55. ections between the SAS backplane s and the integrated storage controller are correct See Installing the Storage Controller Card on page 97 and Figure 3 15 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 157 Replace the front bezel See Installing the Front Bezel on page 64 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician 142 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If installed remove the front bezel See Removing the Front Bezel on page 63 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 l Troubleshooting Your Sys
56. ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 64 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 66 Disconnect the fan s power cable from the system board See Figure 3 10 K NOTE To remove fans 3 and 4 remove the storage controller card first See Removing the Storage Controller Card on page 95 K NOTE To remove fan 5 remove the internal hard drive bay and carrier See Removing an Internal Hard Drive Bay on page 71 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket See Figure 3 10 Installing System Components 75 Figure 3 10 Removing and Installing a Fan 1 fans 5 2 release tab 3 fan power cable 76 Installing System Components Replacing a Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th
57. ee Installing the Cooling Shroud on page 67 11 Close the system See Closing the System on page 65 86 Installing System Components 12 Start up the system press lt F2 gt to enter the System Setup program and check the System Memory settings on the main System Setup screen The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 148 Removing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached
58. el Features and Indicators Figure 1 1 Front Panel Features and Indicators Soo oo fp No Item Indicator Button Icon Description or Connector l LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup See Diagnostic Lights on page 19 2 Power on indicator 9 The power on indicator lights power button when the system power is on The power button controls the DC power supply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 12 About Your System Item Indicator Button or Connector Icon Description NMI button System identification button Hard drive System identification panel USB connector Video connector IDI Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified supp
59. eplace the front bezel See Installing the Front Bezel on page 64 SAS Backplane Removing the SAS Backplane A N gt De CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable remove the optional bezel See Removing the Front Bezel on page 63 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove all hard drives See Removing a Hot Swap Hard Drive on page 68 Installing System Components 117 5 Disconnect the power cable from the end of the SAS backplane 6 Disconnect the SAS data cables from the backplane 7 Disconnect the USB cable and the control panel cable A CAUTION Handle the cables gently to prevent damage 8 Disconnect the internal hard drive cables 9 While pre
60. ers appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a
61. ertified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 WARNING The heat sink and processor are hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them Installing System Components 103 A CAUTION Never remove the heat sink from a processor unless you intend to 104 remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 18 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other three heat sink retention screws Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pr
62. essor 107 System Battery 0 108 Replacing the System Battery 108 RAID Battery 00 8 111 Removing the RAID Battery 111 Installing the RAID Battery 112 Control Panel Assembly LED 112 Removing the Control Panel Module LED 112 Installing the Control Panel Module LED 114 Front Panel 1 0 Module 115 Removing the Front Panel 1 0 Module 115 Installing the Front Panel I O Module 117 SAS Backplane 117 Removing the SAS Backplane 117 Installing the SAS Backplane 120 Power Distribution Board 121 Removing the Power Distribution Board 121 Replacing the Power Distribution Board 123 System Board 04 124 Removing the System Board anaana 124 Installing the System Board 126 Contents 4 Tro Contents ubleshooting Your System 129 Safety First For You and Your System 129 Troubleshooting System Startup Failure 129 Troubleshooting External Connections 129 Troubleshooting the Video Subsystem 130 Troubleshooting a USB Device 130 Troubleshooting a Serial 1 0 Device 131 TroubleshootingaNIC 131 Troubleshooting a Wet System 132 Troubleshooting a Damaged System 134 Troubleshooting the System
63. essure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 19 Installing System Components Figure 3 18 Installing and Removing the Heat Sink retention screws 4 1 heat sink heat sink 2 10 Rotate the processor shield upward and out of the way See Figure 3 19 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor VAN CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board K NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only Installing System Components 105 Figure 3 19 Installing and Removing a Processor 2 processor shield 1 processor 3 notch in processor 5 Z F socket 4 socket key 6 socket release lever 106 Installing System Components Installing a Processor A 3 A 4 on Oo ol A 9 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service
64. ested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Ya NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device e Show Ending Timestamp Time stamps the test log Running the System Diagnostics 149 Test Iterations Selects the number of times the test is run Log output file pathname Enables you to specify the USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results e Results Displays the test that ran and the result e Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test e Configuration Displays basic configuration information about the currently selected device e Parameters Displays parameters that you can set for the test 1
65. ether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST Press F1 to continue or F2 to enter the System Setup program A CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors is displayed and logged in the system event log 4 amp 2 l Using the System Setup Program and UEFI Boot Manager Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Memory Operating Mode Node Interleaving Disabled default Displays the system memory size Displays the system memory type Displays the system memory speed Displays the video memory size Specifies whether system memory tests are run at system boot Options are Enabled and Disabled This field displays the type of memory operation if a valid memory c
66. etry The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Mirroring mode See System Memory on page 80 No boot device available 28 Faulty or missing hard drive or hard drive subsystem or no bootable USB key installed About Your System Use a bootable USB key or hard drive If the problem persists see Troubleshooting a USB Device on page 130 and Troubleshooting a Hard Drive on page 139 See Using the System Setup Program and UEFI Boot Manager on page 39 for information on setting the order of boot devices Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 39 If necessary install the operating system on your hard drive See your operating system documentation o timer tick interrupt Faulty system board See Getting Help on page 157 PCle Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards on page 142 If the problem pers
67. ette drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the application or operating system Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 148 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 36 About Your System Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management softwar
68. g 108 bezel 63 blank hard drive 67 power supply 80 BMC configuring 57 c connectors system board 152 USB 12 video 12 contacting Dell 157 control panel assembly features 12 installing 114 removing 112 cooling fan replacing 77 cooling fans troubleshooting 136 cooling shroud installing 67 removing 66 cover closing 65 opening 64 damaged systems troubleshooting 134 Dell contacting 157 Dell PowerEdge Diagnostics using 147 diagnostics advanced testing options 149 testing options 149 using Dell PowerEdge Diagnostics 147 when to use 148 Index 159 DIMMs See memory modules DIMMs drive blank installing 68 removing 67 E Embedded System Management 57 error messages 40 expansion card troubleshooting 142 expansion cards installing 90 removing 92 SAS controller 95 expansion slots 88 F front panel features 12 front panel IO module 115 installing 117 removing 115 G guidelines connecting external devices 17 expansion card installation 88 memory installation 81 160 Index H hard drive troubleshooting 139 140 hard drives hot swappable installing 69 heat sink 105 iDRAC card installing 98 100 system port 15 iDRAC Configuration Utility 58 indicators back panel 15 front panel 12 NIC 17 power 12 18 installing control panel assembly 114 cooling shroud 67 expansion card 90 front
69. g Your System 143 Troubleshooting Processors VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 147 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 64 4 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 107 Close the system See Closing the System on page 65 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test See Running the System Diagnostics on page 147 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System on page 64 10 Remove processor 2 See Removing a Processor on page 103 11 Close the system See Closing the System on page 65 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 144
70. g and Installing a Power Supply SS ee D 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 11 K NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet VAN CAUTION When connecting the power cable secure the cable with the Velcro strap Installing System Components 79 K NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 5 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in bay PS2 by pulling outward on the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in power
71. ge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators on page 15 for the location of the port Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 Reconnect the system and peripherals to their power sources and turn them on Installing System Components VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 2 3 Locate the VFlash media slot at the back of the system With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot Removing a VFlash Media Card To remove the VF lash media push inward on the card to release it and pull the card from the card slot Processors Removing a Processor A CAUTION Many repairs may only be done by a c
72. he following features e Uses the system s integrated NIC e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system Using the System Setup Program and UEFI Boot Manager 57 e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Tur on or restart your system 2 Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server The iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs e Enable or disable PMI over LAN e Enable a LAN Platform Event Tra
73. he memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 emory Initialization Warning Memory size may be reduced Memory set to minimum frequency Invalid memory configuration The system runs but with less memory than is physically available The memory frequency may be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 81 About Your System 27 Message Causes Corrective Actions Memory tests terminated by keystroke M EMT EST lane failure detected on x POST memory test was terminated by pressing the spacebar Invalid memory configuration Mismatched memory modules are installed Information only Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size and geom
74. he problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide The embedded system diagnostics can be launched using Lifecycle Controller For more information about using the controller see Lifecycle Controller documentation on the Dell Support website at support dell com manuals Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests Running the System Diagnostics 147 e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure m
75. hen restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt lt gt Cycles through the settings in a field lt Esc gt Refreshes the UEFI Boot Manager screen page one or returns to the previous screen lt Fl1 gt Displays the UEFI Boot Manager help file Using the System Setup Program and UEFI Boot Manager 51 UEFI Boot Manager Screen Option Description Continue lt Boot options gt UEFI Boot Settings System Utilities The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt NOTE If you hot swap a boot device press lt ESC gt to refresh the list of boot options Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable Disable Boot Option Change B
76. hrough the optional cable management arm 9 System status Lights blue during normal indicator system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to blink blue to identify a particular system Lights amber when the system needs attention due to a problem 10 System identification The identification buttons on the front button O and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the chassis back blinks until one of the buttons is pushed again 11 Power supply 2 PS2 750 W 1100 W redundant power supply 12 Power supply 1 PS1 750 W 1100 W redundant power supply 16 About Your System Guidelines for Connecting Optional External Devices Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for the attached device has been installed on the system e Ifnecessary use the System Setup program to enable ports on your system See Using the System Setup Program and UEFI Boot Manager on page 39 NIC Indicator Codes Figure 1 4 NIC Indicators 1 2 ia JJJJJ 1 link indicator 2 activity indicator Indicator Indi
77. ists see Getting Help on page 157 Plug amp Play Configuration Error Error encountered in initializing PCle device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 142 Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 About Your System 29 Message Causes Corrective Actions Read fault Requested sector not found The operating system cannot read from the hard drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the USB medium and device Ensure that the USB cables and SAS SATA backplane cables are properly connected See Troubleshooting a USB Device on page 130 or Troubleshooting a Hard Drive on page 139 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB
78. it through the slots in the backplane See Figure 3 24 ow Slide the backplane downward until the two blue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Connect the USB cable and the control panel cable to the system board VAN CAUTION Handle the cables gently to prevent damage 7 Connect the internal hard drive cables 8 Close the system See Closing the System on page 65 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 120 Installing System Components Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module See Figure 3 25 Removing the Power Distribution Board VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the internal hard drive bay and support carrier See Removing an Internal Hard Drive Bay on page 71 2 Ifapplicable remove the thumb screw on the support bracket and lift it up and out of the system 3 Remove the power s
79. l See Removing the Front Bezel on page 63 Installing System Components 127 128 Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video imaging messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e Ifyou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 39 e Invalid memory configurations could cause the system to halt at startup without any video output See Expansion Cards and Expansion Card Risers on page 88 For all other startup issues note the system messages that appear onscreen See System Messages on page 21 for more information Troubleshooting External C
80. lace Tighten the nine screws that secure the system board to the chassis See Figure 3 26 Transfer the processors to the new system board See Removing a Processor on page 103 and Installing a Processor on page 107 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 87 and Installing Memory Modules on page 85 Connect the cables to the system board See Figure 6 1 for the locations of the connectors on the system board Replace the expansion card riser See Installing an Expansion Card Riser on page 94 Install all expansion cards See Installing an Expansion Card on page 90 If applicable reinstall the storage controller card See Installing the Storage Controller Card on page 97 After connecting the SAS cables to the controller make sure to place the cables under the guide on the end of riser 1 Installing System Components 13 14 15 16 17 18 If applicable install the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 100 If applicable install the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 98 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the front beze
81. lease levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are allocated to each processor The number of channels used and the allowable configurations depend on the memory mode selected Advanced ECC Lockstep Mode Support In this configuration the two channels closest to the processor are combined to form one 128 bit channel This mode supports Single Device Data Correction SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory should not be installed in the farthest channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per 8 8 y P processor is also supported in this mode 82 Installing System Components Table 1 and Table 2 show sample memory configur
82. m 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock on the system cover counter clockwise to the unlocked position See Figure 3 3 3 Lift the latch on top of the system and slide the cover back Grasp the cover on both sides and lift the cover away from the system See Figure 3 3 64 Installing System Components Figure 3 3 Opening and Closing the System 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 3 3 Slide the cover towards the front of the chassis and press down the latch Rotate the latch release lock in the clockwise direction to secure the cover Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components 65 Cooling Shroud A cooling shroud directs airflow from the cooling fans over the system processor s and memory module s Removing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage d
83. m returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored Determines when the system restarts after power is restored Options are Immediate no delay Random between 30 to 240 seconds for iDRAC or 45 to 240 seconds for BMC or User Defined Determines the user defined AC Recovery Delay Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup 50 Using the System Setup Program and UEFI Boot Manager Entering the UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x 64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and t
84. me with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 5 Open the expansion card latch and remove the filler bracket See Figure 3 13 K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 13 90 Installing System Components Figure 3 13 Removing and Installing an Expansion Card 1 expansion card riser 2 expansion card latch 3 expansion card 9 Connect any cables to the expansion card 10 Close the system See Closing the System on page 65 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripheral
85. n on page 45 After the system boots in the specified mode install your operating system from that mode Thereafter boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode causes the system to halt immediately at startup Using the System Setup Program and UEFI Boot Manager 39 Entering the System Setup Program 1 Tum on or restart your system 2 Press lt F2 gt after you see the following message lt F2 gt System Setup K NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 21 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field lt Enter gt lt Spacebar gt lt gt Cycles through the settings in a field In many lt gt left and right ar
86. ne by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Ensure that the following components are properly installed e Expansion card riser e Power supplies e Fans e Processors and heat sinks e Memory modules e Hard drive carriers e Cooling shroud Ensure that all cables are properly connected Close the system See Closing the System on page 65 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 147 If the tests fail see Getting Help on page 157 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months 134 the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See System Setup Options on page 41 Turn off the system and disconnect it from the electrical outlet for at least one hour l Troubleshooting Your System 3 Reconnect the
87. ng sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 43 Using the System Setup Program and UEFI Boot Manager 41 Option Description Processor Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Off default Power Management System Security Keyboard NumLock On default Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Displays information related to processors speed cache size and so on See Processor Settings Screen on page 43 See Boot Settings Screen on page 45 See Integrated Devices Screen on page 45 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See Serial Communication Screen on page 47 Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 48 Displays a screen to configure the system password and setup password features See System Security Screen on page 48 Using the System Password on page 53 and Using the Setup Password on page 55 for more information Determines wh
88. ngs When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Using the System Setup Program and UEFI Boot Manager 49 Option Description Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default AC Power Recovery Delay Immediate default User Defined Delay Exit Screen If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power A CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the syste
89. nts Removing aCoolingFan 75 ReplacingaCoolingFan 71 Power Supplies 71 Removing a Power Supply 78 Installing a Power Supply 79 Removing the Power Supply Blank 80 Installing the Power Supply Blank 80 System Memory 80 General Memory Module Installation Guideline S Sinir pian ew a oe ee So 81 Mode Specific Guidelines 82 Installing Memory Modules 85 Removing Memory Modules 87 Expansion Cards and Expansion Card Risers 88 Expansion Card Installation Guidelines 88 Installing an ExpansionCard 90 Removing an ExpansionCard 92 Removing an Expansion Card Riser 93 Installing an Expansion Card Riser 94 Integrated Storage Controller Card 95 Removing the Storage ControllerCard 95 Installing the Storage Controller Card 97 iDRACG ExpressCard 98 Installing an iDRAC6 ExpressCard 98 Removing an iDRAC6 Express Card 99 iDRAC6 Enterprise Card Optional 100 Installing an iDRAC6 Enterprise Card 100 Removing aniDRAC6 Enterprise Card 102 VFlash Media Optional 103 Installing a VFlash MediaCard 103 Removing a VFlash Media Card 103 Processors 0020000 000 103 RemovingaProcessor 103 Installing a Proc
90. oling all empty hard drive bays must have drive blanks installed 1 If applicable remove the front bezel See Removing the Front Bezel on page 63 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 5 Installing System Components 67 Figure 3 5 Removing or Installing a Hard Drive Blank 1 hard drive blank 2 release lever Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place See Figure 3 5 Removing a Hot Swap Hard Drive 68 1 If applicable remove the front bezel See Removing the Front Bezel on page 63 Using the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 14 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal Press the release button and open the drive carrier release handle to release the drive See Figure 3 6 Slide the hard drive out of the drive bay Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 68 CAUTION To maintain proper system cooling all empty hard drive bays mus
91. on a non highlighted circle indicates the light is off Table 1 Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal DOO off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal operating condition after POST O BIOS checksum failure Q detected system is in recovery mode OO Possible processor failure O Memory failure Possible expansion card OOOO nime D000 Possible video failure Plug the system into a working electrical outlet and press the power button Information only See Getting Help on page 157 See Troubleshooting Processors on page 144 See Troubleshooting System Memory on page 137 See Troubleshooting Expansion Cards on page 142 See Getting Help on page 157 About Your System 19 Table 1 Diagnostic Indicator Codes continued Code Causes Corrective Action 00009 0000 090900 090900 00009 09000 000909 00009 Hard drive failure Possible USB failure No memory modules detected System board failure Memory configuration error Possible system board resource and or system board hardware failure Possible system resource configuration error Other failure Ensure that the hard drive are properly connected See Hard Drives on page 67 for info
92. on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 To disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 21 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 21 Figure 3 21 Removing and Installing the RAID Battery 1 battery carrier 2 battery cable connector 3 RAID battery 4 battery carrier tabs 2 Installing System Components 111 Installing the RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the RAID battery into the battery carrier until it locks into place See Figure 3 21 Connect the cable to the battery See Figure 6 1 Close the system See Closing the System on page 65 T
93. onfiguration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 80 NOTE The Spare Mode option may not be present on all systems If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using Mirror mode Processor Settings Screen Option 64 bit Core Speed Bus Speed Description Specifies if the processor s support 64 bit extensions Displays the processor clock speed Displays the processor bus speed Using the System Setup Program and UEFI Boot Manager 43 Option Description Logical Processor Each processor core supports up to two logical Enabled default processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology Enables or disables virtualization software to use the Disabled default virtualization technology incorporated in the processor NOTE Disable
94. onnections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 1 1 and Figure 1 3 for the front and back panel connectors on your system Troubleshooting Your System 129 Troubleshooting the Video Subsystem 1 2 3 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 157 Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 5 1 130 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Turn off all attached USB devices and disconnect them from the system Rest
95. oot Order One Time Boot from File Description Adds a new boot option Deletes an existing boot option Disables and enables an option in the boot option list Changes the order of the boot option list Sets a one time boot option not included in the boot option list 52 Using the System Setup Program and UEFI Boot Manager System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and accesses the controller which enables you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 154 Your system is shipped without the system password feature enabled in BIOS A CAUTION The password features provide a basic level of security for the data on your system Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full u
96. ort personnel or by the operating system s documentation The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the back blinks until one of the buttons is pushed again Up to twelve 3 5 hot swappable SAS or SATA drives A slide out panel for system information including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Connects USB devices to the system The ports are USB 2 0 compliant Connects a monitor to the system About Your System 13 Hard Drive Indicator Patterns Figure 1 2 Hard Drive Indicators Oo 1 hard drive activity indicator 2 hard drive status indicator green green and amber Drive Status Indicator Pattern Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed 14 About Your System Drive Status Indicator Pattern Condition Blinks green slowly Steady green Blinks green three seconds off three seconds amber three seconds and off three seconds
97. ot to the operating system 4 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 40 Troubleshooting Your System 139 If the problem persists see Getting Help on page 157 6 Replace the front bezel See Installing the Front Bezel on page 64 Troubleshooting an Internal Hard Drive A CAUTION Many repairs may only be done by a certified service technician 140 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Online Diagnostics on page 147 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following s
98. p PET destination e Attach or detach the Virtual Media devices e Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Tur on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST 58 Using the System Setup Program and UEFI Boot Manager If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting restart your system and try again Using the System Setup Program and UEFI Boot Manager 59 60 Using the System Setup Program and UEFI Boot Manager Installing System Components Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e T10 Torx screwdriver e Wrist grounding strap Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 61 Figure 3 1 Inside the System 62
99. pairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and all attached peripherals Open the system See Opening the System on page 64 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 65 If the fan does not function turn off the system and install a new fan See Replacing a Cooling Fan on page 77 Troubleshooting Your System 6 Restart the system If the problem is resolved close the system See Closing the System on page 65 If the replacement fan does not operate see Getting Help on page 157 Troubleshooting System Memory VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 81 and verify
100. panel IO module 117 hard drive hot swappable 69 hard drive blank 68 iDRAC card 98 100 memory modules 85 power supply blank 80 processor 107 SAS backplane board 120 SAS controller 97 J jumpers system board 151 K keyboards troubleshooting 130 memory troubleshooting 137 Memory Mirroring memory mode 82 memory mode Advanced ECC 82 memory mirroring 82 Optimizer 82 memory modules DIMMs configuring 81 installing 85 removing 87 UDIMM configurations 89 messages error messages 0 system 21 warning 36 N NIC indicators 17 NICs back panel connectors 15 troubleshooting 131 0 Optimizer memory mode 82 P password setup 55 system 53 passwords disabling 154 phone numbers 157 POST accessing system features 11 power indicators 12 18 power supplies indicators 18 removing 78 replacing 79 power supply blank 80 processor installing 107 removing 103 See processor upgrades 103 processors troubleshooting 144 Index 161 remote access controller See iDRAC removing bezel 63 control panel assembly 112 cooling shroud 66 cover 64 expansion card 92 front panel IO module 115 hard drive blank 67 memory modules 87 power supply 78 power supply blank 80 processor 103 SAS backplane board 117 SAS controller 95 system board 124 replacing cooling fan 77 power supply 79 system battery 108 S safety 129 SAS backplan
101. password function See Table 6 1 Close the system See Closing the System on page 65 Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see System and Setup Password Features on page 53 Jumpers and Connectors 155 156 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 157 158 Getting Help Index A Advanced ECC memory mode 82 back panel features 15 batteries troubleshooting 134 battery troubleshooting the RAID card battery 141 battery system replacin
102. peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Locate the memory module sockets See Figure 6 1 Installing System Components 87 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 12 Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Replace the cooling shroud See Installing the Cooling Shroud on page 67 7 Close the system See Closing the System on page 65 8 Reconnect the system and peripherals to their power sources and turn them on Expansion Cards and Expansion Card Risers Your system supports up to four PCI Express PCIe expansion cards installed in connectors on an expansion card riser Your system has an expansion card riser that provides three x4 Gen2 PCle expansion card slots and one x8 Gen2 PCle expansion card slot A CAUTION Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board Expansion Card Installation Guidelines e The expansion card slots support full height half length cards e The expansion card slots are hot swappable e PCI Express Generation 2 expansion cards are supported in all the slot
103. ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board Close the system See Closing the System on page 65 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must return the jumper plug to the enabled position Jumpers and Connectors 10 11 K NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Move the password jumper back to the enabled position to restore the
104. pter for a given device or select Default to allow the BIOS to select an IRQ value at system startup 46 Using the System Setup Program and UEFI Boot Manager Serial Communication Screen Option Description Serial Communication On without Console Redirection default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Serial Device 1 COM1 Serial Device 2 COM2 default External Serial Connector Serial Devicel default Failsafe Baud Rate 115200 default Remote Terminal Type VT100 VT220 default Redirection After Boot Enabled default Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate u
105. r Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 If installed remove the expansion card See Removing an Expansion Card on page 92 Disconnect the SAS cables connected to the card Disconnect the cable connecting the card to the expansion card riser 6 Fora battery cached RAID controller disconnect the cable connecting the card to the RAID battery Installing System Components 95 7 Bend both the card edge guides outward and pull the storage controller card out of the connector Figure 3 15 Installing and Removing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 96 Installing System Components Installing the Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as au
106. ral seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 Ifall troubleshooting fails see Getting Help on page 157 Troubleshooting Your System 135 Troubleshooting System Cooling Problems VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank power supply blank or front or back filler panel is removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 136 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 88 Troubleshooting a Fan TS CAUTION Many repairs may only be done by a certified service technician 136 A WwW N You should only perform troubleshooting and simple re
107. rd Riser A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 To install an expansion card riser align the riser guides with the riser guide posts on the system board See Figure 3 14 94 Installing System Components 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 90 4 Reinstall the storage controller card See Installing the Storage Controller Card on page 97 Reconnect all cables Close the system See Closing the System on page 65 Reconnect the system and peripherals to their power sources Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the riser for an integrated RAID controller card that provides the integrated storage subsystem for your system s hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing the Storage Controlle
108. re 3 9 Removing and Installing an Internal Hard Drive From the Internal Hard Drive Bay 1 internal hard drive bay 2 release latch 3 screws 4 4 internal hard drive Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 9 2 Attach the four screws to secure the hard drive to the hard drive bracket 74 Installing System Components Cooling Fans Your system contains four dual motor cooling fans These provide cooling for the processor PCI cards and memory modules Your system also contains one single motor fan to provide cooling for the power supplies Es Es NOTE Hot swap removal or installation of the cooling fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan A A A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system WARNING Do not attempt to operate the system without the cooling fans CAUTION Many repairs may only be done by a certifi
109. rmation on the drives installed in your system See Troubleshooting a USB Device on page 130 See Troubleshooting System Memory on page 137 See Getting Help on page 157 See Troubleshooting System Memory on page 137 See Getting Help on page 157 See Contacting Dell on page 157 Ensure that the hard drives are properly connected See Troubleshooting a Hard Drive on page 139 for the appropriate drive installed in your system If the problem persists see Getting Help on page 157 20 About Your System System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running or the operating system s documentation for an explanation of the message and recommended action Message 128 bit Advanced ECC mode disabled For 128 bit Advanced ECC DIMMs must be installed in pairs Pairs must be matched in Causes The Advanced ECC option was enabled in BIOS but is no longer valid due to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has Corrective Actions Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 80 size and been disabled geometry Alert Advanced Advan
110. ront end of the chassis Installing System Components VAN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 26 Figure 3 26 Removing and Installing the System Board 1 screws 9 2 system board assembly Installing System Components 125 Installing the System Board A CAUTION Many repairs may only be done by a certified service technician 10 11 12 126 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new system board Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 Holding the system board by the edges lower the system board into the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat Push the system board toward the back of the chassis until the board is in p
111. rows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt F1l gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 40 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Figure 2 1 Main System Setup Program Screen Dell Inc www dell com BIOS Version XX XX XX Service Tag XXXXXXX Asset Tag XXXXXXXXXX System Time 08 15 45 System Date Mon Dec 1 2008 DEY SOONE asc ede wweee cdwhasewwiawseanaaeedeuea lt ENTER gt Processor Settings SATA Settings lt ENTER gt BGG BACel Ass cscs css ina dwt weed onstbanne cma dee aera lt ENTER gt Integrated Devices PCI IRQ Assignment 22 roroa eee ee eee ee lt ENIER gt Serial Communication ccccocccnnccccscncccccasacesesc lt ENTER gt Power Management cece cee cree eee reeeereeerereeeee lt ENTER gt System Security lt ENIER gt Keyboard Numlock Report Keyboard Errors F1 F2 Prompt on Error Up Down Arrow to select SPACE to change ESC to exit Fil Help K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the followi
112. ry modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 About Your System 31 Message Causes Corrective Actions Thermal sensor not detected on xX Time of day clock stopped A memory module without a thermal sensor is installed in the specified memory slot Faulty battery or faulty chip Replace the memory module See System Memory on page 80 See Troubleshooting the System Battery on page 134 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 39 If the problem persists replace the system battery See System Battery on page 108 Timer chip counter 2 failed Faulty system board See Getting Help on page 157 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system reboots and executes the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration
113. s 88 Installing System Components e All the slots are x8 connectors VAN CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15 W up to 25 W maximum not including the integrated storage controller e Table 3 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 Expansion Card Installation Priority for Riser 1 Card Slot Max 25 W Priority Card Type Priority Allowed Card l PERC S300 S100 1 2 2 Y 2 PERC H800 3 2 2 Y 3 PERC 6 E controller 3 2 2 Y 4 SAS 5 E 3 2 2 Y 5 SCSI controllers 3 2 2 Y 6 HPCC 2 1 2 Yy 7 Fibre Channel 2 1 2 Y 8 10 Gb NIC 2 1 2 Y 9 All other NICs 1 2 2 N 10 All other Dell internal 4 l Y storage cards 11 Non Dell storage cards 1 2 2 N When available Installing System Components 89 Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ca
114. s Installing System Components 91 Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Disconnect all cables from the card Open the expansion card latch See Figure 3 13 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 Ifyou are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See Closing the System on page 65 9 Reconnect the system to its electrical outlet and turn the system on including any
115. se of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Using the System Setup Program and UEFI Boot Manager 53 When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Ei
116. sed for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Sets the remote console terminal type either VT100 VT220 or ANSI Enables or disables BIOS console redirection when the operating system is loaded Using the System Setup Program and UEFI Boot Manager 4 Power Management Screen Option Description Power Options are OS Control Active Power Controller Custom Management or Maximum Performance For all but the Custom setting the Active Power BIOS pre configures the power settings on this screen as follows ae e OS Control sets the CPU power to OS DBPM the fan power to efau Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance CPU Power and Options are OS DBPM System DBPM Maximum Performance Performance or Minimum Power Management Fan Power and Options are Maximum Performance or Minimum Power Performan
117. ssing the two blue latches toward each other lift the backplane upward See Figure 3 24 10 When the backplane cannot slide upward any further pull the backplane toward the back of the system to remove it from the retention hooks 11 Lift the board out of the system being careful to avoid damaging components on the face of the board 12 Place the SAS backplane face down on a work surface 118 Installing System Components Figure 3 24 Removing and Installing a SAS Backplane 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable Installing System Components 119 Installing the SAS Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Lower the backplane into the system being careful to avoid damaging components on the face of the board 2 Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks f
118. stalling Memory Modules on page 85 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 43 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 64 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 85 Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 14 through step 20 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 157 Troubleshooting Your System Troubleshooting a Hard Drive A CAUTION M
119. stribution board with the tabs on the chassis and slide it in place until the blue tab snaps over the edge of the board See Figure 3 25 Install the three screws that secure the power distribution board to the chassis See Figure 3 25 Connect the power distribution cables to the system board see System Board on page 124 and fan cable to the power distribution board as shown in Figure 3 25 Align the support bracket over the Power Distribution board and secure in place with the screw Install the internal hard drive bay See Installing an Internal Hard Drive Bay on page 73 Install the power supplies in the system See Installing a Power Supply on page 79 Replace the expansion card riser See Installing an Expansion Card Riser on page 94 Replace the expansion cards See Installing an Expansion Card on page 90 Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 123 System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician 10 11 124 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow
120. system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 108 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If the problem is not resolved by replacing the battery see Getting Help on page 157 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 18 VAN CAUTION At least one power supply must be installed for the system to operate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Power Supplies on page 77 K NOTE After installing a power supply allow seve
121. t have hard drive blanks installed Installing System Components Figure 3 6 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive carrier handle Installing a Hot Swap Hard Drive A A 3 CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations If applicable remove the front bezel See Removing the Front Bezel on page 63 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 67 Press the button on the front of the drive carrier Installing System Components 69 4 With the lever on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane See Figure 3 6 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive
122. t came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 63 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Using a Torx screwdriver remove the three screws that secure the front panel I O module to the system chassis and remove the module 4 Remove the single screw securing the bracket to the module and remove the bracket 5 Unlatch and disconnect the front panel I O cable at back of the module See Figure 3 23 A CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable Installing System Components 115 Figure 3 23 Removing and Installing the Front Panel 1 0 Module 1 front panel I O cable 2 bracket 3 front panel I O module 4 mounting screws 3 116 Installing System Components Installing the Front Panel 1 0 Module 1 2 3 Connect and latch the front panel I O cable at the back of the module Tighten the single screw to secure the bracket to the back of the module Align the module with the holes on the right side of the system chassis and secure with the three Torx screws See Figure 3 23 Connect the front panel I O cable to the connector on the back of the SAS backplane Close the system See Closing the System on page 65 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable r
123. tem 10 11 12 13 14 15 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 90 Ensure that each expansion card riser is firmly seated in its connector See Installing an Expansion Card Riser on page 94 Close the system See Closing the System on page 65 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove all expansion cards installed in the system See Removing an Expansion Card on page 92 Close the system See Closing the System on page 65 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 147 If the tests fail see Getting Help on page 157 For each expansion card you removed in step 11 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 64 c Reinstall one of the expansion cards d Close the system See Closing the System on page 65 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 157 Troubleshootin
124. teps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing an Internal Hard Drive Bay on page 71 d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information l Troubleshooting Your System 4 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 40 If the problem persists see Getting Help on page 157 Replace the front bezel See Installing the Front Bezel on page 64 Troubleshooting a Storage Controller Es 1 NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your operating system and the controller Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 Enter the System Setup program and ensure that the SAS or PERC controller is ena
125. tery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector Support the battery connector by pressing down firmly on the positive side of the connector Hold the new battery with the facing the plastic connector on the system board and slide it under the securing tabs Press the battery straight down into the connector until it snaps into place Replace the expansion card riser See Installing an Expansion Card Riser on page 94 Replace the storage controller card See Installing the Storage Controller Card on page 97 Replace the expansion card from the expansion card slot now See Installing an Expansion Card on page 90 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 65 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 40 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components RAID Battery Removing the RAID Battery IX CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentati
126. the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Remove the power supplies See Removing a Power Supply on page 78 Remove all expansion cards and if applicable the storage controller card See Removing an Expansion Card on page 92 and Removing the Storage Controller Card on page 95 Remove the expansion card riser See Removing an Expansion Card Riser on page 93 Remove the heat sinks processors and heat sink blanks See Removing a Processor on page 103 If installed remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 102 If installed remove the iDRAC6 Express card See Removing an iDRAC6 Express Card on page 99 Disconnect all cables from the system board Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the f
127. ther reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 55 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tur on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt 54 Using the System Setup Program and UEFI Boot Manager When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be shut down manually using the power button Even after you shut down and restart the system the error message continues to be displayed until the
128. this feature if your system will not be running virtualization software Adjacent Cache Line Enables or disables high utilization of sequential Prefetch memory access Enabled default NOTE Disable this option for applications that require high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher Enabled default Execute Disable Enables or disables Execute Disable Memory Protection Enabled default Technology Number of Cores per If set to All the maximum number of cores in each Processor processor is enabled All default Turbo Mode If Turbo Boost Technology is supported by the Enabled default processor s enables or disables Turbo Mode C States When set to Enabled the processor s can operate in all Enabled default available power states Processor 1 Family Model Displays the family model and stepping of the selected Stepping processor Processor 2 Family Model Displays the family model and stepping of the Stepping selected processor 44 Using the System Setup Program and UEFI Boot Manager Boot Settings Screen Option Description Boot Mode CAUTION Switching the boot mode could prevent BIOS default the system from booting if the operating system was Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default Boot Sequence Retry Disabled default not installed in the same boot mode If the system operating s
129. thorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 64 If installed remove the expansion card See Removing an Expansion Card on page 92 4 Route the cables in the cable path under the storage controller card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide K NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in Slot 4 after the other expansion cards have been installed 6 Bend outward on the blue card edge guide lower the card onto the blue card edge guide and release the guide See Figure 3 15 7 Slide the storage controller s card edge connector into the card slot on the riser until the card is fully seated 8 Connect the two SAS data cable connectors CNTRL 0 and CNTRL 1 to the storage controller card See Figure 3 15 K NOTE Ensure to connect the cables according to the connector labels on the cable The cable does not function properly if reversed 9 Fora battery cached
130. ue to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System on page 64 2 Grasp and gently lift the shroud up and away from the system board See Figure 3 4 Figure 3 4 Removing and Installing the Cooling Shroud Px 1 numbered fan bays 2 cooling shroud 66 Installing System Components Installing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the shroud using the center of the numbered fan bays as a guide Press the cooling shroud down into the chassis Close the system See Closing the System on page 65 Aa WwW N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Your system supports up to twelve 3 5 SAS or SATA hard drives in 3 5 hot swap hard drive carriers The hard drives are front mounted and connected to a SAS backplane through hard drive carriers See Figure 3 1 Removing a Hard Drive Blank A CAUTION To maintain proper system co
131. upplies from the system See Removing a Power Supply on page 78 4 Remove the expansion cards See Removing an Expansion Card on page 92 5 Remove the expansion card riser See Removing an Expansion Card Riser on page 93 6 Disconnect power distribution cables from the system board see System Board on page 124 Disconnect the fan cable Remove the three screws securing the power distribution board to the chassis using the 2 phillips screw driver See Figure 3 25 9 Pull the blue tab lift the power distribution board and move it toward the front of the system to disengage from the tabs on the power supply bay See Figure 3 25 Installing System Components 121 Figure 3 25 Removing and Installing the Power Distribution Board 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 122 Installing System Components Replacing the Power Distribution Board VAN CAUTION Many repairs may only be done by a certified service technician 10 11 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new power distribution board assembly Align the power di
132. urn on the system and attached peripherals Control Panel Assembly LED Removing the Control Panel Module LED A CAUTION Many repairs may only be done by a certified service technician 112 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 63 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Remove the single screw securing the bracket to the module and remove the bracket Disconnect the control panel cable at back of the module by using the pull tab See Figure 3 22 CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable Remove the screw securing the power button board to the control panel module See Figure 3 22 Installing System Components 6 Remove the power button board and power button from the control panel module Figure 3 22 Removing and Installing the Control Panel LED 1 bracket 2 control panel cable 3 power button board 4 power button 5 control panel module Installing System Components 113 Installing the Control Panel Module LED A CAUTION
133. ystem supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot Mode is set to BIOS this field indicates to the system the location of the operating system files needed for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F 11 gt when prompted to do so Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses an emulation type If this field is enabled and the system has failed to boot the system reattempts to boot after 30 seconds Integrated Devices Screen Option Description Integrated SAS Enables or disables the integrated storage controller Controller Enabled default User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Using the System Setup Program and UEFI Boot Manager 45 Option Description Internal USB Port 1 Enables or disables the internal

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