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Dell PowerEdge T410 Owner's Manual

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1. 174 Contents Using the Custom Test Options 175 Selecting Devices for Testing 175 Selecting Diagnostics Options 175 Viewing Information and Results 176 6 Jumpers and Connectors 177 System Board Jumpers 177 System Board Connectors 178 SAS Backplane Board Connectors 181 Power Distribution Board Connectors 182 Disabling a Forgotten Password 183 7 Getting Help woe ve dosh Seo tans 185 Contacting Dell 185 Glossa scare pane tobe hed eae tutes 187 INIER Suis ah tae ce aoe BRS E ets 197 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 lt F10 gt Enters System Services which opens the Unified Server Configurator The Unified Server Configurator allows you to access utilities such as embedded system diagnostics For more information see the Unified Server Configurator documentation lt F11l gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 61 lt F12 gt Starts PXE boot lt Ctrl E gt Enters the B
2. 127 Installing an iDRAC6 Express Card 127 Removing an iDRAC6 ExpressCard 128 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 129 Installing an iDRAC6 Enterprise Card 129 Removing an iDRAC6 Enterprise Card 132 VFlash Media Optional 133 Installing a VFlash Media 133 RemovingaVFlashMedia 133 System Fai os 3h oe ee SS 133 Removing the System Fan 133 Installing the System Fan 135 ProGeSsOMrs 5 5 446 es Ale adr ben ee e 135 RemovingaProcessor 135 Installing a Processor 138 System Battery 0 4 139 Replacing the System Battery 139 Chassis Intrusion Switch 141 Removing the Chassis Intrusion Switch 141 Installing the Chassis Intrusion Switch 142 Contents 4 Tro Contents Control Panel Assembly Service Only Procedure 142 Removing the Control Panel Assembly 142 Installing the Control Panel Assembly 145 SAS Backplane Service Only Procedure 145 Removing the SAS Backplane 145 Installing the SAS Backplane 147 Power Distribution Board Service Only Procedure 148 Removing the Power Distribution Board 148 Installing the Power Distribution Board 150 System Board Service Only Procedure 150
3. RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data 192 Glossary transmission rates than standard ports SD card Secure digital flash memory card SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks
4. MAC Address OS Watchdog Timer Disabled default TOAT DMA Engine Disabled default Embedded Video Controller Enabled default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Enables or disables the internal USB port Enables or disables the internal USB port Enables or disables the operating system interface of the embedded NICs The NICs may also be accessed through the system s management controller Enables or disables the embedded NIC Options are Enabled Enabled with PXE and Enabled with iSCSI Boot PXE support allows the system to boot from the network Displays the MAC address for the NIC Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Enables or disables the I O acceleration technology I OAT This feature should only be enabled if the hardware and software support I OAT Displays the total amount of video memory available in the embedded video controller Using the System Setup Program and UEFI Boot Manager 69 PCI IRQ Assignment Screen Option Description lt PCle device
5. 00 94 Removing a Drive Blank From the Front Bay e Tas wants ho eel he 94 Installing a Drive Blank inthe FrontBay 94 Removing a Hot Swap Hard Drive 94 Installing a Hot Swap Hard Drive 96 Removing a Cabled Hard Drive 98 Installing a Cabled Hard Drive 100 Optical and Tape Drives 102 Removing an Optical ora Tape Drive 102 Installing an Optical or Tape Drive 103 System Memory 106 General Memory Module Installation Guidelines 2 2 0 0000 106 Mode Specific Guidelines 107 Installing Memory Modules 110 Removing Memory Modules 113 ExpansionCards 114 Expansion Card Installation Guidelines 114 Installing an ExpansionCard 115 Removing an ExpansionCard 118 RAID Battery Optional 2 2 119 Removing the RAID Battery 119 Installing a RAID Battery 120 Power Supplies 121 Removing a Redundant Power Supply 121 Installing a Redundant Power Supply 122 Removing a Power Supply Blank 123 Installing a Power Supply Blank 123 Removing a Non Redundant Power Supply 208 123 Installing a Non Redundant Power Supply 208 125 Internal USB Memory Key 125 Integrated Dell Remote Access Controller 6 iDRAC6 Express Card Optional
6. 02008 18 Hard Drive Status Indicators 19 Back Panel Features and Indicators 20 Guidelines for Connecting External Devices 22 NiCIndicatorCodes 23 Power Indicator Codes 23 Diagnostic Lights Optional 26 LCD Status Messages Optional 28 Solving Problems Described by LCD Status Messages 2 41 Removing LCD Status Messages 41 System Messages 0 42 Warning Messages 58 Diagnostics Messages 59 Contents 2 Usi Alert Messages 0 2 4 Other Information YouMayNeed ng the System Setup Program and UEFI Boot Manager Contents Choosing the System BootMode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys 20004 System Setup Options MainScreen 000 Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignment Screen Serial Communication Screen Embedded Server Management Screen Optional 0 Power Management Screen System Security Screen EXI SOTEN
7. see Getting Help on page 185 29 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E122A CPU VTT Specified processor VITT Reseat the processor s Regulator voltage regulator has See Troubleshooting the failure failed Processors on page 171 Been etle If the problem persists see Getting Help on page 185 E122C CPU Power A power fault was Remove AC power to the Fault Power detected when powering system for 10 seconds and cycle AC up the processor s restart the system If the problem persists see Getting Help on page 185 E122D Memory One of the memory Reseat the memory Regulator regulators has failed modules See Failed Reseat Troubleshooting System DIMMs Memory on page 162 E122E On board One of the on board Remove AC power to the regulator voltage regulators failed system for 10 seconds and failed Call restart the system SUpport If the problem persists see Getting Help on page 185 E1310 Fan RPM RPM of the specified fan See Troubleshooting exceeding is outside of the intended System Cooling range Check operating range Problems on page 161 fan E1311 Fan module RPM ofthe specified fan See Troubleshooting RPM exceeding in a specified module is System Cooling range Check outside of intended Problems on page 161 fan operating range E1313 Fan redundancy The system is no longer Check LCD for lost Check fan redundant Another
8. 1 Remove the front bezel See Removing the Front Bezel 2 Open the handle on the drive blank 3 Insert the drive blank into the drive bay until the blank is fully seated 4 Close the handle to lock the blank in place Removing a Hot Swap Hard Drive VAN CAUTION To prevent data loss ensure that your operating system supports hot swap drive removal and installation See the documentation provided with your operating system for more information 1 Remove the front bezel See Removing the Front Bezel on page 85 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal 94 Installing System Components 3 Press the button on the front of the drive carrier to release the carrier handle See Figure 3 7 Rotate the carrier handle to extract the drive from the bay Slide the hard drive out until it is free of the drive bay Remove the four screws that secure the hard drive to the hard drive carrier Remove the hard drive from the carrier on ow A Insert a drive blank in the vacated drive bay See Installing a Drive Blank in the Front Bay on page 94 A CAUTION To main
9. Figure 1 4 Back Panel Features and Indicators 20 About Your System Item Indicator Button or Icon Connector Description PCle expansion card slots 5 Ethernet connectors Q A video connector IDI serial connector IOIOI USB connectors 4 iDRAC6 Enterprise port optional Aa VFlash media slot optional aA Connects up to five PCI Express expansion cards Supports two full height full length 30 99 cm 12 2 in cards Supports three full height half length cards Slot 1 PCle x8 x4 routing Gen 2 half length Slot 2 PCIe x8 x4 routing Gen 2 full length Slot 3 PCle x8 x4 routing Gen 1 full length Slot 4 PCle x8 x4 routing Gen 2 half length Slot 5 PCle x16 x8 routing Gen 2 half length Integrated 10 100 1000 NIC connectors Connects a VGA display to the system Connects a serial device to the system Connects USB devices to the system The ports are USB 2 0 compliant Dedicated management port for the optional iDRAC6 Enterprise card Connects an external SD memory card for the optional iDRAC6 Enterprise card About Your System 21 Item Indicator Button or Icon Description Connector 8 power supplies 2 Depending on your configuration your system may have a redundant power supply or a non redundant power supply NOTE The figure shows a system with a redundant power supply Redundant power supply 580 W Non redu
10. Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controller that uses the Internet SCSI protocol IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SC
11. Removing a Hard Drive From a Hard Drive Bracket 1 hard drive 2 harddrive bracket K NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Figure 3 10 and insert the empty bracket back into the drive bay 7 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface 9 Rotate the system feet outward 10 Reattach any peripherals and connect the system to an electrical outlet 11 Turn on the system and attached peripherals Installing a Cabled Hard Drive A WARNING Only trained service technicians are authorized to remove the system cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Rotate the system feet inward and lay the system on a flat surface 100 Installing System Components on Oo ol 10 11 12 13 14 Open the system See Opening the System on page 90 To remove the existing hard drive bracket press the blue tabs on each side of the bracket towards each other and slide the bracket up and out of the system See Figure 3 9 Snap the hard drive bracket onto the hard drive See Figure 3 10 Slide the hard drive into the drive bay until it snaps into place See Figure 3 9 Connect the power cab
12. System Memory on page 106 Unused memory detected DIMMs installed in the following slot s are not available when in 128 Bit Advanced ECC mode The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 106 Warning A fatal error has caused system reset Please check the system event log 56 A fatal system error occurred and caused the system to reboot About Your System Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 155 for any faulty components specified in the SEL Table 1 3 System Messages continued Message Causes Corrective Actions Warning Control The control panel is not Install the control panel or Panel is not installed or has a faulty cable check the cable connections installed connection between the display module the control panel board and the system board See Control Panel Assembly Service Only Procedure on page 142 Warning No micro Micro code update failed Update the BIOS firmware code update See Getting Help on loaded for page 185 processor n Warning Power The system configuration of If any system c
13. review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators on page 20 for the port location Installing System Components 129 130 10 11 12 Install the iDRAC6 Enterprise card a Angle the card so that the RJ 45 connector fits through the back panel opening b Align the front edge of the card with the two front plastic retention standoffs near the iDRAC6 Enterprise card connector on the system board See Figure 6 1 for the location of the connector c Press the card down until it is fully seated See Figure 3 20 When the front of the card is fully seated the plastic standoff tabs snap over the edge of the card Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Componen
14. throttled power supplies and then restart the system NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 187 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code E1418 CPU_1_Presence appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display About Your System 41 Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will
15. Disconnect the chassis intrusion switch cable from the connector on the system board See Figure 3 25 5 Slide the chassis intrusion switch out of the securing bracket notch Figure 3 25 Removing and Installing the Chassis Intrusion Switch Installing System Components 141 1 3 chassis intrusion switch 2 chassis intrusion switch cable INTRUSION connector on the system board Installing the Chassis Intrusion Switch 1 ow ono oo A Align the chassis intrusion switch with the securing bracket notch See Figure 3 25 Slide the switch into the securing bracket notch See Figure 3 25 Connect the chassis intrusion switch cable to the connector on the system board Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Control Panel Assembly Service Only Procedure Removing the Control Panel Assembly A WARNING Only trained service technicians are authorized to remove the system 142 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Remove the bezel See Removing the Front Bezel on page 85 Turn off the system and attached peripherals and disconnect the system from the electrical out
16. Mode was enabled in the modules are installed in a disabled Memory system setup program but configuration that supports configuration does not support Advanced ECC Memory Mode the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Advanced ECC Memory Mode Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 106 If the problem persists see Troubleshooting System Memory on page 162 Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The iDRAC6 has hung The iDRAC6 was remotely reset while system was booting After AC recovery the iDRAC6 takes longer than normal to boot Remove AC power to the system for 10 seconds and restart the system About Your System 43 Table 1 3 System Messages continued Message Causes Corrective Actions Alert Node The memory configuration Ensure that the memory Interleaving does not support node modules are installed in a disabled Mem
17. PERC 6 i controller 5 4 2 Y 2 SAS 6 iR controller 5 4 2 Y 3 SAS 5 iR controller 5 4 2 Y 4 PERC 6 E controller 5 4 2 Y 5 SAS 5 E controller 5 4 2 Y 6 All other Dell storage 3 2 4 5 1 2 Y cards 7 Non Dell storage cards 4 5 1 2 3 5 N 8 All other NICs 2 1 3 4 4 N 1 Maximum of 2 of any card whose maximum power exceeds 15W 2 Refer to the expansion card documentation to ensure that the maximum power does not exceed 15W 114 Installing System Components Installing an Expansion Card A WARNING Only trained service technicians are authorized to remove the system K 10 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system NOTE Before installing any expansion cards see Guidelines on page 114 Expansion Card Installation Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Hold the touch points on the expansion card stabilizer and lift the expansion card stabilizer away from the cooling shroud See Figure 3 14 If you are installing a new card remove the filler bracket K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintai
18. Setup program the problem may be caused by software rather than by a defective battery l Troubleshooting Your System Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 23 A CAUTION At least one power supply must be installed for the system to operate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Power Supplies on page 121 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 185 Troubleshooting System Cooling Problems Ensure that none of the following conditions exist e System cover cooling shroud drive blank or front or back filler panel is removed e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 161 Troubleshooting a Fan A WARNING Only trained service technicians are authorized to remove the system cover and access any of the
19. System 1 Unless you are removing a hot swap component such as a hard drive or a power supply turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface See Figure 3 5 3 Turn the lock on the cover release latch counterclockwise to the unlocked position See Figure 3 5 4 Pull the cover release latch and rotate the latch towards the back of the system to remove the system cover See Figure 3 5 5 Grasp the cover on both sides and carefully lift the cover away from the system See Figure 3 5 90 Installing System Components Figure 3 5 Opening and Closing the System 1 cover release latch 2 cover release latch lock 3 system cover 4 system feet 4 Closing the System 1 Ensure that all internal cables are connected and folded out of the way 2 Ensure that no tools or extra parts are left inside the system 3 Align the cover with the slots in chassis and lower the cover into the chassis See Figure 3 5 4 Press the cover into the chassis until the latch locks into place 5 Turn the lock on the cover release latch clockwise to the locked position See Figure 3 5 6 Place the system upright and on its feet on a flat stable surface 7 Rotate the system feet outward Installing System Components 91 8 Reattach any peripherals and connect the system to an electrical outlet 9 Turn on the system and
20. additional scrolling fans fan failure would put the messages See system at risk of over Troubleshooting a Fan heating on page 161 30 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1410 Internal Error Specified processor has an Remove AC power to the detected internal error The error system for 10 seconds and Check FRU X may or may not have been restart the system caused by the processor jf the problem persists see Getting Help on page 185 E1414 CPU temp Specified processor is out Ensure that the processor exceeding of acceptable temperature heat sinks are properly range Check range installed See CPU heatsink Troubleshooting the Processors on page 171 and Troubleshooting System Cooling Problems on page 161 E1418 CPU not Specified processor is Ensure that the specified detected missing or bad andthe microprocessor is Check CPU is system is in an properly installed See seated unsupported Troubleshooting the properly configuration Processors on page 171 E141C Unsupported Processors are in an Ensure that your CPU unsupported processors match and configuration configuration conform to the type Check CPU or described in the processor BIOS revision technical specifications outlined in your system s Getting Started Guide E141F CPU protocol The system BIOS has Remove AC power to the error Power cycle AC report
21. an electrical outlet Turn on the system and attached peripherals Install any device drivers required for the card as described in the documentation for the card Installing System Components Figure 3 14 Removing and Installing an Expansion Card n ow COO expansion card latch 2 expansion card expansion card tab 4 expansion card tab slot expansion card connector 6 expansion card stabilizer expansion card stabilizer touch points 2 Installing System Components 117 Removing an Expansion Card A WARNING Only trained service technicians are authorized to remove the system 118 10 11 12 13 14 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Hold the touch points on the expansion card stabilizer and lift the expansion card stabilizer away from the cooling shroud See Figure 3 14 Disconnect any cables connected to the expansion card Remove the expansion card a Open the expansion card latch adjacent to the slot See Figure 3 14 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector If you are re
22. and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 61 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Remove the PCle expansion card and install the integrated storage controller in the dedicated slot About Your System 47 Table 1 3 System Messages continued Message Causes Corrective Actions Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 185 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 62 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guid
23. attached peripherals Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it A CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and periperals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Hold the touch points on the expansion card stabilizer and lift the expansion card stabilizer away from the cooling shroud See Figure 3 6 5 Hold the touch points on the cooling shroud and lift the cooling shroud out of the system See Figure 3 6 92 Installing System Components Figure 3 6 Removing and Installing the Cooling Shroud 1 3 expansion card stabilizer touch 2 expansion card stabilizer points 2 cooling shroud 4 cooling shroud touch points 2 Install
24. cable connector and gently pull the cable connector out of the connector on the storage card See Figure 3 15 Pull the battery carrier release tab and lift the battery carrier out of the battery carrier slots on the chassis See Figure 3 15 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 15 Installing System Components 119 Figure 3 15 Removing and Installing the RAID Battery 1 5 1 RAID battery 2 battery cable connector 3 battery carrier tabs 4 battery carrier slots 2 5 battery carrier 6 battery carrier release tab Installing a RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 15 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis 3 Slide the battery carrier into the battery carrier slots until it locks into place See Figure 3 15 4 Connect the battery cable to the connector on the storage card and replace the storage controller card See Installing an Expansion Card on page 115 Hold the touch points and lower the expansion card stabilizer 6 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface 120 Installing System Components 8 Rotate the system feet outward 9 Reattach any peripherals and connect the system to an electrical outlet 10 Turn on the system and attached peripherals Power
25. clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 About Your System 33 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1711 PCI parity The system BIOS has Remove and reseat the error on Bus reported a PCI parity error PCle expansion cards If Device on a component that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards on device function page 169 PCI parity The system BIOS has Remove and reseat the error on Slot reported a PCI parity error PCle expansion cards If Review amp on a component that the problem persists see clear SEL resides in the specified Troubleshooting slot Expansion Cards on page 169 E1712 PCI system The system BIOS has Remove and reseat the error on Bus _ reported a PCI system PCle expansion cards If Device error on acomponent that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards on device function page 169 E1714 Unknown error The system BIOS has Check the SEL for more Review amp clear determined there hasbeen information and then SEL an error in the system but clear the SEL Remove is unable to determine its AC power to the system origin for 10 seconds and restart the system If the problem persi
26. default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled A CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Using the System Setup Program and UEFI Boot Manager 73 Option Description AC Power Recovery Determines how the system reacts when power is Last default restored If set to Last the system returns to the last p
27. expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 90 c Reinstall one of the expansion cards d Close the system See Closing the System on page 91 e Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals f Run the appropriate diagnostic test See Running the Embedded System Diagnostics on page 174 If the tests fail see Getting Help on page 185 Troubleshooting Your System Troubleshooting the Processors A WARNING Only trained service technicians are authorized to remove the system 10 11 12 13 14 15 16 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Run the appropriate diagnostics test See Running the System Diagnostics on page 173 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 138 Replace the cooling shroud See Installing the Cooling Shro
28. gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication Options are On without Console Redirection On with On without Console Console Redirection via COM1 On with Console Redirection default Redirection via COM2 and Off Serial Port Address Specifies the address of the serial ports External Serial Connector Specifies whether Serial Device1 Serial Device2 or Serial Device default Remote Access Device has access to the external serial connector Failsafe Baud Rate Displays the failsafe baud rate used for console 115200 default redirection This rate should not be adjusted Remote Terminal Type Options are VT 100 VT220 or ANSI VT100 VT220 default Redirection After Boot Enables or disables BIOS console redirection after the Enabled default operating system boots 70 Using the System Setup Program and UEFI Boot Manager Embedded Server Management Screen Optional Option Description Front Panel LCD Options User Defined LCD String Options are User Defined String Model Number and None If the LCD Home screen is set to an option other than these three choices the option will be displayed as Advanced in the BIOS In this event the option cannot be changed in the BIOS unless it is changed back to User Defined St
29. has been disabled Reconfigure the memory modules for Memory Mirroring mode See System Memory on page 106 About Your System 49 Table 1 3 System Messages continued Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key optical drive or hard drive If the problem persists see Troubleshooting an Optical Drive on page 165 Troubleshooting a USB Device on page 156 and Troubleshooting a Hard Drive on page 167 See Using the System Setup Program and UEFI Boot Manager on page 61 for information on setting the order of boot devices No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 185 PCIe Training Error Expected Link Width is x Actual Link Width is y 50 Faulty or improperly installed PCIe card in the specified slot About Your System Reseat the PCle card in the specified slot number See Troubleshooting Expan
30. messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on One or two optional SATA DVD ROM or DVD RW drives NOTE DVD devices are data only One optional half height using one drive bay or full height drive using two drive bays Secures the front bezel to the system 14 About Your System LCD Panel Features Optional The system s LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages Optional on page 27 for information about specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools Figure 1 2 LCD Panel Features About Your System 15 Item Buttons Description l Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the Curso
31. not optimal The Troubleshooting System recommended Memory on page 162 memory configuration is lt message gt Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 156 Troubleshooting an Optical Drive on page 165 and Troubleshooting a Hard Drive on page 167 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 187 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application 58 About Your System Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 173 for more information about system diagnostics Alert Messages Systems management software
32. ntan e See z see e e ware o pt s rata Q s seeee Se estats Q of 202020 of 202020 of e e e ee 002020 e2 00200 e2 00200 ee 002020 ae 002020 e 202020 H Se gt lt 22020 ovale e e e e e e ee 0505 On Onn On Fn n Fn n e wae a a a aa aaa a power supply test switch 2 power supply status Not lit AC power is not connected Green In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system About Your System 25 Diagnostic Lights Optional The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 5 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off NOTE The diagnostic LEDs are not present when the system is equipped with an LCD display Table 1 1 Code Diagnostic Indicator Code Causes Corrective Action 0701010 The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal operating condition after POST Plug the system into a working ele
33. page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Replace processor with processor 2 See Processors on page 135 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each processor in the processor 1 slot until you determine the faulty processor and then replace the faulty processor See Getting Help on page 185 If you have tested all the processors and the problem persists the system board is faulty See Getting Help on page 185 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell Diagnostics To assess a system problem first use the Online Diagnostics Dell Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for sys
34. remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions e The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 3 System Messages Mess age Causes Corrective Actions 128 bit Advanced The Advanced ECC option Check other messages for a ECC mode enabled in BIOS is no longer faulty memory module disabled For valid due to an unsupported Reconfigure the memory 128 bit Advanced memory configuration modules for Advanced ECC ECC DIMMs must possibly a faulty or removed mode See System Memory be installed in memory module The on page 106 pairs Pairs must Advanced ECC setting has be matched in been disabled size and geometry 42 About Your System Table 1 3 System Messages continued Message Causes Corrective Actions Alert Advanced Advanced ECC Memory Ensure that the memory ECC Memory Mode
35. system board See Figure 3 26 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Replace the front bezel See Installing the Front Bezel on page 86 Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals SAS Backplane Service Only Procedure Removing the SAS Backplane A WARNING Only trained service technicians are authorized to remove the system oF O N cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Remove all the hard drives See Removing a Hot Swap Hard Drive on page 94 Disconnect all the cables connected to the SAS backplane see Figure 3 27 e SAS A cable e SAS B cable e Hard drive activity indicator cable e Backplane power cable Installing System Components 145 7 Disconnect all the cables that are routed over the notch in the SAS backplane board 8 To remove the SAS backplane a Pull the blue release pin and slide the backp
36. systems Node Interleaving If this field is Enabled memory interleaving is supported Disabled default if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Processor Settings Screen Option Description 64 bit Specifies if the processors support 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical Processor On processors that support Simultaneous Multi Enabled default Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology NOTE Disable this feature if your system will not be Disabled default running virtualization software Enabled permits virtualization software to use the virtualization technology incorporated in the processor 66 Using the System Setup Program and UEFI Boot Manager Option Description Execute Disable Enabled default Number of Cores per Processor All default Turbo Mode Enabled default C States Enabled default Processor Family Model Stepping Enables or disables execute disable memory protec
37. the chassis 3 Lift the bezel away from the chassis Installing System Components 85 Figure 3 2 Removing and Installing the Front Bezel 1 front bezel 2 release latch 3 bezel tab slots 2 4 bezel tabs 2 Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis See Figure 3 2 2 Press the top end of the bezel into the chassis until the lever locks into place 3 Using the system key lock the bezel 86 Installing System Components Front Bezel Inserts Removing the Front Bezel Insert K NOTE Before installing a drive in one or more of the front drive bays first remove the corresponding insert s on the front bezel K NOTE Bezel inserts may contain screws on the inside You can attach the screws to new drives as needed 1 Remove the front bezel See Removing the Front Bezel on page 85 2 Press the insert tab and pull the insert away from the bezel See Figure 3 3 Figure 3 3 Removing and Installing the Front Bezel Insert 1 front bezel 2 insert tab Installing System Components 87 Installing the Front Bezel Insert K NOTE If you remove a drive from one or more of the front drive bays replace the corresponding insert s on the front bezel 1 From the back of the bezel align the insert tab with the corresponding notch on the bezel Press the insert until the tab snaps into place See Figure 3 3 2 Replace the front bezel See Installing the Fro
38. you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 128 Installing System Components oo ww OO ol To remove the iDRAC6 Express card a Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 20 As the card releases from the standoff tab the connector under the card disengages from the system board connector b Angle the card so that the notch on the card slips through the clip on the system board Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional The optional iDRAC6 Enterprise card provides a set of advanced features for managing the system remotely Installing an iDRAC6 Enterprise Card A WARNING Only trained service technicians are authorized to remove the system oF Ww N cover and access any of the components inside the system Before you begin this procedure
39. 12 X X 4 8 X X X 8 16 4 GB X 4 all 8 all X X 8 16 X X 12 24 X X 8 16 X X X 16 32 8 GB X 8 all 16 all X X 16 32 X X 24 48 X X 16 32 X X X 32 64 Advanced 2 GB X X 4 all 8 all 2 ECE 4 CB x X 8 all 16 all 8 GB X X 16 all 32 all Mirroring 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB X X 16 8 32 16 1 When available 2 Requires x4 or x8 based memory modules Installing System Components 109 Table 3 2 Sample UDIMM Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module 7 7 F 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory GB GB GB GB Optimizer 1 GB X 1 all 2 all X X 2 4 X X X 3 6 X X X X 4 8 2 GB X 2 all 4 all X X 4 8 X X X 6 12 X X X X 8 16 Advanced 1 GB X X 2 all 4 all 1 EOG 2 GB xX x 4 all 8 all Mirroring 1 GB X X 2 l 4 2 2 GB X X 4 2 8 4 1 Requires x4 or x8 based memory modules Installing Memory Modules A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by th
40. 4 GB e 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting or producing any video output RDIMMs and UDIMM s cannot be mixed e Except for memory channels that are unused all populated memory channels must have identical configurations e Ina dual processor configuration the memory configuration for each processor must be identical e Memory modules of different sizes can be mixed within a memory channel for example 2 GB and 4 GB but all populated channels must have identical configurations This applies to only channel 0 e For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with A1 or B1 106 Installing System Components For Memory Mirroring or Advanced ECC Mode the socket furthest from the processor is unused and memory modules are installed beginning with socket Al or BI and proceeding with socket A2 or B2 e Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths e The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules p
41. C power supply If the Check PSU input problem persists see cables Troubleshooting Power Supplies on page 161 32 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1620 Power Supply Specified power supply s Check the AC power W AC AC input is outside of the source for the specified power error allowable range power supply If the Check PSU problem persists see cables Troubleshooting Power Supplies on page 161 E1624 Lost power The power supply See Troubleshooting supply subsystem is no longer Power Supplies on redundancy redundant If the page 161 Check PSU remaining power supply cables fails the system will shut down E1626 Power Supply The power supplies in the Ensure that power Mismatch PSU1 system are not the same supplies with matching W PSU2 wattage wattage are installed See W the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required The system configuration Turn off power to the gt PSU wattage requires more power than system reduce the Check PSU and the power supplies can hardware configuration or config provide even with install higher wattage throttling power supplies and then restart the system E1710 I O channel The system BIOS has Check the SEL for more c Review amp clear EL S heck error reported an I O channel check information and then
42. Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second 190 Glossary MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controll
43. Dell PowerEdge 1410 Systems Hardware Owner s Manual DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own April 2009 Rev A00 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicators 12 LCD Panel Features Optional 15 Home Screen 0 000008 16 Setup Menu 2 0 17 ViewMenu
44. If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 42 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 62 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Dell Inc lt 3ner dell com gt PowerEdge T410 BIOS Version xx yy ss This is DOS Setup 00 00 00 System Date DAY MO DATE YR Memory Settings lt Enter gt Processor Settings lt Enter gt SATA Settings lt Enter gt Boot Settings
45. Removing the System Board 150 Installing the System Board 153 ubleshooting Your System 155 Safety First For You and Your System 155 Troubleshooting System Startup Failure 155 Troubleshooting External Connections 155 Troubleshooting the Video Subsystem 156 Troubleshooting a USB Device 156 Troubleshooting a Serial 1 0 Device 157 TroubleshootingaNIC 157 Troubleshooting a Wet System 158 Troubleshooting a Damaged System 159 Troubleshooting the System Battery 160 Troubleshooting Power Supplies 161 Troubleshooting System Cooling Problems 161 TroubleshootingaFan 161 Troubleshooting System Memory 162 Troubleshooting an Internal USB Key 164 Troubleshooting an Optical Drive 165 Troubleshooting an External Tape Drive 166 Troubleshooting a Hard Drive 167 Troubleshooting a SAS or SAS RAID Controller 168 Troubleshooting Expansion Cards 169 Troubleshooting the Processors 171 5 Running the System Diagnostics 173 Using Dell Diagnostics 173 Embedded System Diagnostics Features 173 When to Use the Embedded System Diagnostics 174 Running the Embedded System Diagnostics 174 Embedded System Diagnostics Testing Options
46. SEL for details Check SEL to maximum of ten error on the events review all messages sae es Remove AC power to the Errors aay ie the LCD system for 10 seconds or Whee eventh message clear the SEL instructs the user to check the SEL for details on the events 11912 SEL full The SEL is full of events Check the SEL for details Review amp clear and is unable tologany on the events then clear log more the SEL 11920 iDRAC6 Upgrade iDRAC6 Express card has Information only Successful been installed correctly W1228 RAID Warns predictively that Allow RAID battery to Controller the RAID battery has less charge to greater than 24 battery than 24 hours of charge hours of sustained charge capacity lt left If problem persists ones replace RAID battery See Installing a RAID Battery 40 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions W1627 Power required The system configuration Turn off power to the gt PSU wattage requires more power than system reduce the Check PSU and what the power supply can hardware configuration or config provide install higher wattage power supplies and then restart the system W1628 Performance The system configuration Turn off power to the degraded requires more power than system reduce the Check PSU and what the power supply can hardware configuration or system provide but it can boot if install higher wattage configuration
47. SI see SCSI A protocol that enables SCSI device communication across a network or the Internet jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and Glossary 189 creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access
48. Supplies Depending on your configuration your system supports up to two hot swappable redundant 580 W power supplies or a single non redundant 525 W power supply In redundant mode the system distributes the power load across both power supplies to maximize efficiency The second power supply provides power redundancy thus when a power supply is removed with the system powered on the full power load is carried by the remaining power supply Removing a Redundant Power Supply A CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on A CAUTION If you are replacing a redundant power supply while your system is on ensure that both the power supply status and the AC line status LEDs are green before removing the power supply see Figure 1 6 If one or both of the LEDs are not green see Troubleshooting Power Supplies on page 161 1 Disconnect the power cable from the electrical outlet 2 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket 3 Press the release latch and slide the power supply out of the chassis See Figure 3 16 4 Ifyou are installing another power supply in the bay see Installing a Redundant Power Supply on page 122 If the power supply is being permanently removed install a power supply blank See Installing a Power Supply Bl
49. System 51 Table 1 3 System Messages continued Message Causes Corrective Actions Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 156 or Troubleshooting a Hard Drive on page 167 for the appropriate drive s installed in your system Shutdown failure Sparing mode disabled For sparing mode matched sets of three must be populated across slots General system error The memory configuration does not match the setting in BIOS The BIOS setting has been disabled See Getting Help on page 185 Reconfigure the memory modules for Memory Sparing mode See System Memory on page 106 The amount of system memory has changed 52 Memory has been added or removed or a memory module may be faulty About Your System If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 162 Table 1 3 System Messages continued Message Causes Corrective Actions The following DIMMs should match in geometry gt SP Weare The following DIMMs sh
50. USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 185 Troubleshooting a Serial 1 0 Device 1 2 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 185 Troubleshooting a NIC 1 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 23 e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting Your System 157 e Change the auto negotiation setting if possible e Use another connecto
51. able not detected Check cable panel is missing or bad About Your System problem persists replace cable If the problem persists see Getting Help on page 185 35 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2010 Memory not No memory was detected Install or reseat memory detected in the system modules See Installing Inspect DIMMs Memory Modules on page 110 or Troubleshooting System Memory on page 162 E2011 Memory Memory detected but is See Troubleshooting configuration not configurable Error System Memory on failure Check detected during memory page 162 DIMMs configuration E2012 Memory Memory configured but is See Troubleshooting configured but unusable System Memory on unusable page 162 Check DIMMs E2013 BIOS unable to The system BIOS failed to See Troubleshooting shadow memory copy its flash image into System Memory on Check DIMMs memory page 162 E2014 CMOS RAM CMOS failure CMOS Remove AC power to the failure Power RAM not functioning system for 10 seconds and cycle AC properly restart the system If the problem persists see Getting Help on page 185 E2015 DMA Controller DMA controller failure Remove AC power to the failure Power system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 185 E2016 Interrupt Interrupt controller Remove AC power to the Control
52. ad a multi System Memory on Reseat DIMM bit error MBE page 162 E2111 SBE log The system BIOS has Remove AC power to the disabled on disabled memory single system for 10 seconds and DIMM bit error SBE logging restart the system Reseat DIMM and will not log anymore Jf the problem persists SBEs until the systemi is see Troubleshooting rebooted represents System Memory on the memory module page 162 implicated by the BIOS E2112 Memory spared The system BIOS has Remove AC power to the on DIMM Power cycle AC spared the memory because it has determined the memory had too many errors represents the memory module implicated by the BIOS About Your System system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 162 39 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2113 Mem mirror OFF The system BIOS has Remove AC power to the on DIMM amp disabled memory system for 10 seconds and Power mirroring because it has restart the system cycle AC ene a half of the If the problem persists mirror as ha too many sce Troubleshooting STIOLS a System Memory on represents the memory page 162 module pair implicated by the BIOS I1910 Intrusion System cover has been Information only detected removed Check chassis cover I1911 LCD Log Full LCD overflow message A Check the
53. an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory on page 106 About Your System 45 Table 1 3 System Messages continued Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different logical processors detected halted System CPUs with different power rating detected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed Mismatched processors have been installed in the system The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that all processors have the same cache size number of cores and logical processors and power rating Ensure that the processors are properly installed See Processors on page 135 Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 61 Decreasing available memory 46 Faulty or improperly installed memory modules About Your System Res
54. and UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt lt Esc gt Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens lt Fl1 gt Displays the UEFI Boot Manager help file UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found lt Boot options gt Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options Using the System Setup Program and UEFI Boot Manager 75 UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot optio
55. and hard drives are properly connected See Troubleshooting Your System on page 155 for the appropriate drive installed in your system If the problem persists see Getting Help on page 185 About Your System 27 LCD Status Messages Optional The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 185 Table 1 2 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that This message is for can be defined by the user information only in the System Setup You can change the program system ID and name in The SYSTEM NAME the System Setup displays under the program See Entering following conditions the System Setup e The system is powered Program on page 62 on e The power is off and active errors are displayed E1000 Failsafe Check the system event Remove AC power to the voltage error log for critical failure system for 10 seconds and Contact events restart the system Suppor If the problem persists see Getting Help on page 185 E1114 Ambient Temp Ambient temperature has See Troubleshooting exceeds a reached a point outside System Cooling all
56. and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate diagnostics tests See Running the System Diagnostics on page 173 Turn off the system and attached peripherals and disconnect the system from the electrical outlet WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Open the system See Opening the System on page 90 Reseat the controller card in the expansion card slot Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 185 l Troubleshooting Your System Troubleshooting a Hard Drive A WARNING Only trained service technicians are authorized to remove the system A cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came
57. ank on page 123 Installing System Components 121 Figure 3 16 Removing and Installing a Redundant Power Supply 1 power supply handle 2 velcro strap 3 release latch Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label 2 If you are installing a power supply into an empty bay remove the power supply blank See Removing a Power Supply Blank on page 123 If you are installing a power supply into a bay that has a power supply see Removing a Redundant Power Supply on page 121 122 Installing System Components 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 18 4 Connect the power cable to the power supply and plug the cable into a power outlet VAN CAUTION When connecting the power cable secure the cable with the Velcro strap NOTE When hot swapping a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly see Figure 1 6 Removing a Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling firmly on the hole in the middl
58. aper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation The power on indicator lights when the system power is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take up to 25 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds The identification button on the front panel can be used to locate a particular system When the button is pushed the LCD panel on the front flashes blue until the button is pushed again Allows you to navigate the control panel LCD menu About Your System 13 Item Indicator Button or Connector Icon Description 7 LED or LCD panel 8 Optical drive optional 9 Tape drive optional 10 Front bezel lock NOTE Depending on the configuration your system may have either an LCD panel or LED diagnostic indicators LED panel The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights Optional on page 26 LCD panel Provides system ID status information and system error
59. as been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security TPM failure 54 This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed A Trusted Platform Module TPM function has failed About Your System Enter I or M to proceed See Getting Help on page 185 Table 1 3 System Messages continued Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because System Restart the system and update the Unified Server image System Services image is either Configurator repository to halted corrupted in the system the latest software to restore firmware or has been lost due full functionality See the to system board replacement Unified Server The iDRAC6 Enterprise card Configuration user fashi memoi maybe documentation for more corrupted A information Restore the flash memory using the latest version on support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in protected mode modules or faulty keyboard mouse controller ch
60. aseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation lt Ctrl C gt Enters the SAS Configuration Utility For more information see the SAS adapter documentation lt Ctrl R gt Enters the PERC configuration utility For more information see the PERC card documentation lt Ctrl S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 11 Front Panel Features and Indicators K NOTE Depending on the configuration your system may have an LCD panel or LED diagnostic indicators The illustration in this section shows a system with an LCD panel Figure 1 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Front bezel Covers the system s front loading hard drives 2 USB connectors 2 lt Connects USB devices to the system 12 About Your System The ports are USB 2 0 compliant Item Indicator Button or Connector Icon Description 6 NMI button Power on indicator power button System identification button LCD menu buttons O Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a p
61. ber b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 90 Remove the front bezel See Removing the Front Bezel on page 85 If you are installing a drive into an empty bay a Remove the EMI filler See Removing an EMI Filler on page 88 b Remove the front bezel insert See Removing the Front Bezel Insert on page 87 If you are installing a new drive into a bay that has an optical or a tape drive see Removing an Optical or a Tape Drive on page 102 6 Attach the three shoulder screws to the drive one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side See Figure 3 12 K NOTE If the optical or tape drive you are installing does not have shoulder screws remove the three shoulder screws from the old drive or the back of the 5 25 inch front bezel insert 104 Installing System Components Figure 3 12 Installing Optical or Tape Drive Shoulder Screws 1 10 11 12 13 14 15 shoulder screws 3 From the front of the system align the shoulder screws with the slots in the
62. bution Board A WARNING Only trained service technicians are authorized to remove the system 148 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Remove the power supplies See Removing a Redundant Power Supply on page 121 Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Disconnect all the power distribution board cables connected to the system board To remove the power distribution board a Pull the blue release pin and slide the board upwards b Pull the board away from the chassis until the securing slots on the board are free from the tabs on the chassis Installing System Components Figure 3 28 Removing and Installing the Power Distribution Board 1 blue release pin 2 power distribution board 3 securing slots 4 power supply units 2 5 power distribution board cables 5 Installing System Components 149 Installing the Power Distribution Board 1 6 7 8 9 10 Align the securing slots on the power distribution board with the tabs on the chassis Slide the board downwards until the blue release pin locks into place Connec
63. by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount
64. chassis and slide the drive into the drive bay until the shoulder screws snap into place See Figure 3 11 Attach the power and data cables to the drive Replace the front bezel See Installing the Front Bezel on page 86 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Test the drive by running system diagnostics optional See Running the System Diagnostics on page 173 Installing System Components 105 System Memory Your system supports DDR3 registered memory modules RDIMMs or ECC unbuffered memory modules UDIMMs Single and dual rank memory modules can be 1067 or 1333 MHz and quad rank memory modules can be 1067 MHz The system contains eight memory sockets split into two sets of four sockets one set per each processor Each four socket set is organized into two DIMMs for channel 0 and a single DIMM for channel 1 and channel 2 The first socket of each channel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 64 GB e Quad rank RDIMMs are supported for a total of up to 6
65. components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Locate the faulty fan indicated by the LCD panel or the diagnostic software 2 Turm off the system and all attached peripherals Troubleshooting Your System 161 Open the system See Opening the System on page 90 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals If the fan does not function turn off the system and install a new fan See Installing the System Fan on page 135 Restart the system If the problem is resolved close the system See Closing the System on page 91 If the replacement fan does not operate see Getting Help on page 185 Troubleshooting System Memory A WARNING Only trained service technicians are authorized to remove the system 162 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If the system is operational run the appropriate diagnostic test See Running the System Diagnostics on page 173 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program Turn off the system a
66. components inside the system Before you begin this procedure review the safety instructions that came with the system Run the appropriate diagnostic test See Running the System Diagnostics on page 173 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 90 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 115 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 169 10 11 12 13 170 Turn off the system and attached peripherals and disconnect the system from the electrical outlet If the problem is not resolved proceed with the next step Open the system See Opening the System on page 90 Remove all expansion cards installed in the system See Removing an Expansion Card on page 118 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test See Running the System Diagnostics on page 173 If the tests fail see Getting Help on page 185 For each
67. ctor Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and UEFI Boot Manager on page 61 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components Chassis Intrusion Switch Removing the Chassis Intrusion Switch A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90
68. ctrical outlet and press the power button Information only 0090 BIOS checksum failure detected system is in recovery mode See Getting Help on page 185 0707 70 Possible processor failure See Troubleshooting the Processors on page 171 09000 Memory failure See Troubleshooting System Memory on page 162 OOOO Possible expansion card failure See Troubleshooting Expansion Cards on page 169 00090 26 Possible video failure About Your System See Getting Help on page 185 Table 1 1 Diagnostic Indicator Code continued Code 0000 Causes Hard drive failure Corrective Action Ensure that the diskette drive and hard drive are properly connected See Hard Drives for information on the drives installed in your system 0000 Possible USB failure See Troubleshooting a USB Device on page 156 090900 No memory modules detected See Troubleshooting System Memory on page 162 090900 System board failure See Getting Help on page 185 09000 Memory configuration error See Troubleshooting System Memory on page 162 09000 Possible system board resource and or system board hardware failure See Getting Help on page 185 0009009 Possible system resource configuration error See Getting Help on page 185 00009 Other failure Ensure that the diskette drive optical drive
69. d See Using the System Setup Program Navigation Keys on page 62 3 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet If the problem is not resolved proceed with the next step Open the system See Opening the System on page 90 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 185 Troubleshooting Your System 165 Troubleshooting an External Tape Drive 166 1 2 10 11 Try using a different tape cartridge Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the tape drive and the external port on the controller card For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number
70. disable integrated devices Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 74 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings Screen on page 68 screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE opirannd systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 61 Entering the System Setup Program 1 Tur on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup
71. drive carriers Ensure that all cables are properly connected Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the system board tests in the embedded system diagnostics See Running the Embedded System Diagnostics on page 174 If the tests fail see Getting Help on page 185 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months the 160 NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 139 If the problem is not resolved by replacing the battery see Getting Help on page 185 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System
72. e 2 shoulder screws 3 3 drive bay screw slots 4 drive release latch 5 power and data cables Installing an Optical or Tape Drive A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Unpack and prepare the drive for installation For instructions see the documentation that accompanied the drive If you are installing a SAS tape drive you must have an internal SAS expansion card installed See Installing an Expansion Card on page 115 Tape drives cannot be connected to the integrated storage controller card If you are installing a SCSI tape drive you must have a SCSI controller card installed See Installing an Expansion Card on page 115 You must Installing System Components 103 configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID num
73. e card edges and avoid touching the components on the memory module A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 110 Installing System Components 3 Open the system See Opening the System on page 90 4 Remove the cooling shroud See Removing the Cooling Shroud on page 92 5 Locate the memory module sockets See Figure 6 1 6 Remove the memory module blanks from the sockets in which you plan to install memory modules Press out the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 13 K NOTE Make sure to retain any removed memory module blanks for future use 7 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Figure 3 13 Installing and Removing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key Installing System Components 111 10 11 12 13 14 15 16 17 18 19 112 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the
74. e of the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing a Power Supply Blank K NOTE A power supply blank must only be installed in the second power supply bay To install a power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Removing a Non Redundant Power Supply A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Installing System Components 123 5 Disconnect all the cables from the system board and drives K NOTE Note the routing of the power cables as you disconnect the cables from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped 6 Remove the screws that secure the power supply to the chassis and sl
75. eat the memory modules See Troubleshooting System Memory on page 162 Table 1 3 System Messages continued Message Causes Corrective Actions DIMM configuration on each CPU should match Invalid memory configuration on a dual processor system The memory module configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Embedded NICx and The OS NIC interface is set Check the system NICy in BIOS The Management management software or the OS NIC lt ENABLED Shared NIC interface is set in System Setup program for DISABLED gt management tools NIC settings See Management Troubleshooting a NIC on Shared NIC page 157 lt ENABLED DISABLED gt Error 8602 Mouse or keyboard cable is Reseat the mouse or Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors loose or improperly connected Defective mouse or keyboard keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 156 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 185 Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program
76. ecking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure Fibre Channel A high speed network interface used primarily with networked 188 Glossary storage devices flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FTP File transfer protocol g Gram s G Gravities
77. econds and failure Power initialization failure restart the system eyole Ae If the problem persists see Getting Help on page 185 E201D Shutdown test BIOS shutdown test Remove AC power to the failure Power failure system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 185 E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory on Check DIMMs page 162 If the problem persists see Getting Help on page 185 E2020 CPU Processor configuration Check screen for specific configuration failure error messages See failure Check Troubleshooting the screen Processors on page 171 message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configuration Troubleshooting System Review User Memory on page 162 Guide 38 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2022 General General failure after video Check screen for specific failure during POST Check error messages screen message E2023 BIOS Unable to The system BIOS could See Troubleshooting mirror memory not enable memory System Memory on Check DIMMs mirroring because of a page 162 faulty memory module or an invalid memory configuration E2110 Multibit Error The memory module in See Troubleshooting on DIMM slot has h
78. ed a processor protocol error About Your System system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 31 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1420 CPU Bus parity The system BIOS has Remove AC power to the error Power reported a processor bus cycle AC parity error system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1422 CPU machine The system BIOS has Remove AC power to the check error reported a machine check system for 10 seconds and Power cycle error restart the system AC If the problem persists see Getting Help on page 185 E1610 Power Supply Specified power supply See Troubleshooting W was removed or is missing Power Supplies on missing Check from the system page 161 power supply E1614 Power Supply Specified power supply See Troubleshooting W error has failed Power Supplies on Check power page 161 supply E1618 Predictive An over temperature See Troubleshooting failure on condition or power supply Power Supplies on Power Supply communication error has page 161 W Check caused the predictive PSU warning of an impending power supply failure E161C Power Supply Specified power supply is Check the AC power W lost attached to the system source for the specified AC power but it has lost its A
79. eet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Processors Removing a Processor A WARNING Only trained service technicians are authorized to remove the system 3 4 5 A 7 8 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 22 Wait 30 seconds for the heat sink to loosen from the processor Repeat step 6 and step 7 to loosen the three heat sink retention screws Installing System Components 135 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up A CAUTION The processor is h
80. eld in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 10 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 23 Figure 3 22 Installing and Removing the Heat Sink CS LETTE 1 heat sink 2 heat sink retention screws 4 136 Installing System Components 11 Rotate the processor shield upward and out of the way See Figure 3 23 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Figure 3 23 Installing and Removing a Processor 1 socket release lever 2 processor 3 processor shield 4 notch in processor 2 5 socket key 2 6 Z lF socket Installing System Components 137 Installing a Processor 2 3 aS 138 1 oo N OO ol 10 Unpack the new processor Align the processor with the socket keys on the ZIF socket See Figure 3 23 Install the processor in the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a With the release lever on the proces
81. elines on page 106 Memory Initialization Warning Memory size may be reduced 48 Invalid memory configuration The system will run but with less memory than is physically available About Your System Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Table 1 3 System Messages continued Message Causes Corrective Actions Memory set to minimum frequency The memory frequency may be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 106 Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size and geometry The memory configuration does not match the setting in BIOS The BIOS setting
82. em prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 Press lt Enter gt 5 To confirm your password type it a second time and pres
83. ents inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the front bezel See Removing the Front Bezel on page 85 Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Disconnect the power and data cables from the back of the drive See Figure 3 12 Slide the drive release latch in the direction of the arrow to release the shoulder screw and then slide the drive out of the bay See Figure 3 12 If you are installing another drive in the bay see Installing an Optical or Tape Drive on page 103 If the drive is being permanently removed a Install an EMI filler into the empty drive bay See Installing an EMI Filler on page 89 b Install a front bezel insert in the front bezel See Installing the Front Bezel Insert on page 88 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Replace the front bezel See Installing the Front Bezel on page 86 Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components Figure 3 11 Removing and Installing an Optical or Tape Drive 1 optical driv
84. er A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data parity stripe In RAID arrays a striped hard drive containing parity data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack Glossary 191 peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on yo
85. er channel supports up to 1067 MHz For quad rank memory modules e One memory module per channel supports up to 1067 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are allocated to each processor The number of channels and allowable configurations depend on the memory mode selected Advanced ECC Lockstep Mode Support In this configuration the two channels closest to the processor are combined to form one 128 bit channel This mode supports SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Installing System Components 107 Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory should not be installed in the farthest channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all t
86. erprise card connector 6 B3 Memory module slot B3 white release lever B2 Memory module slot B2 white release lever Bl Memory module slot B1 white release lever B4 Memory module slot B4 7 12V 8 pin power connector 8 INT_USB1 Internal USB module connector 1 9 INT_USB 2 Internal USB module connector 2 10 PDB_CONN Power distribution board power connector 1 PWR_CONN 24 pin power connector 12 CPU1 Processor 1 13 BP_I2C Backplane I2C connector 14 A3 Memory module slot A3 white release lever A2 Memory module slot A2 white release lever Al Memory module slot A1 white release lever A4 Memory module slot A4 15 INTRUSION Chassis intrusion switch connector 16 HD_ACT_CARD Hard drive activity connector 17 CTRL_PNL Control panel connector Jumpers and Connectors 179 Table 6 2 System Board Jumpers and Connectors Item Connector Description 18 SATA_A SATA connector A SATA_B SATA connector B SATA_C SATA connector C SATA_D SATA connector D SATA_E SATA connector E SATA_F SATA connector F 19 PWRD_EN Password enable jumper NVRM_CLR NVRAM clear jumper 20 BATTERY System battery 21 iDRAC6 Express iDRAC6 Express card connector 180 Jumpers and Connectors SAS Backplane Board Connectors Figure 6 2 SAS Backplane Board Connectors nan ow hard drive connectors 0 2 J_SAS_B cable connector P3 power connector J_SAS_A cable connector back hard drive connectors 3 5 P4 power connector J_PLANAR_BMC cable c
87. evice names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral device coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing Glossary 187 CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle device driver A program that allows the operating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error ch
88. eview the safety instructions that came with the system 5 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System on page 90 7 Remove the cooling shroud See Removing the Cooling Shroud on page 92 168 Troubleshooting Your System 10 11 12 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 115 If you have a SAS RAID controller ensure that the following RAID components are properly installed and connected e Memory module e Battery If you have a SAS backplane verify that the cable connections between the SAS backplane and the SAS controller are correct Ensure that the cables are firmly connected to the SAS controller and the SAS backplane board Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 185 Troubleshooting Expansion Cards A NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card WARNING Only trained service technicians are authorized to remove the system cover and access any of the
89. generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Unified Server Configurator User s Guide provides information about setting up USC configuring hardware and firmware and deploying the operating system K NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents About Your System 59 60 About Your System Using the System Setup Program and UEFI Boot Manager Run the System Setup program to familiarize yourself with your system configuration and to e Change the NVRAM settings after you add or remove hardware e Set or change user selectable options e Enable or
90. he MAC option displays the MAC addresses for BMC iSCSIn or NETn Displays the name of the Host Model or User String for the system Displays the Asset tag or the Service tag for the system Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 17 Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 17 18 About Your System Hard Drive Status Indicators Figure 1 3 Hard Drive Indicators 1 drive activity indicator green 2 drive status indicator green and amber Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure About Your System 19 Drive Status Indicator Pattern RAID Only Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three Rebuild aborted seconds and off six seconds Back Panel Features and Indicators
91. heatsinks processors and heatsink blanks if applicable See Installing a Processor on page 138 Replace the system fan See Installing the System Fan on page 135 Replace all the memory modules and memory blanks See Installing Memory Modules on page 110 If applicable replace the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 127 If applicable replace the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 129 If applicable replace all the expansion cards See Installing an Expansion Card on page 115 Connect all the cables to the system board Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Installing System Components 153 154 14 15 16 17 18 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Replace the front bezel See Installing the Front Bezel on page 86 Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components Installing System Components 155 156 Installing System Components Troubleshooting Your System Safety First For You and Your System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure re
92. hooting 171 N NIC indicators 23 NICs troubleshooting 157 0 Optimizer memory mode 108 options system setup 63 P password disabling 183 setup 79 system 77 phone numbers 185 POST accessing system features 11 power indicators 12 23 power supplies indicators 23 troubleshooting 161 processor installing 138 removing 135 upgrades 135 removing control panel assembly 142 expansion cards 118 hard drive cabled 98 hard drive blank 94 hard drives hot pluggable 94 memory modules 113 processor 135 replacing system battery 139 Index 199 S safety 155 SAS controller daughter card troubleshooting 168 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 168 SATA hard drive See hard drive securing your system 72 78 setup password 79 startup accessing system features 11 support contacting Dell 185 system cooling troubleshooting 161 system features accessing 11 system messages 42 system password 77 system setup options 63 system setup program CPU options 66 entering 62 keystroke 62 memory options 65 67 68 serial communications options 70 71 system security options 72 system setup screens main 63 T tape drive troubleshooting 166 telephone numbers 185 TPM security 72 troubleshooting battery 160 CD drive 165 cooling fans 161 damaged system 159 expansion card 169 exte
93. hree channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 and Table 3 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory GB GB GB GB Optimizer 1 GB X l all 2 all X X 2 4 X X X 3 6 X X 2 4 X X X X 4 8 108 Installing System Components Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Single Processor Dual Processor Memory Sockets Memory Module 3 z Mod Si 4 1 2 Physical Available Physical Available ane ue Memory Memory Memory Memory GB GB GB GB 2 GB X 2 all 4 all X X 4 8 X X 6
94. ide the power supply out of the system See Figure 3 17 Figure 3 17 Removing and Installing a Non Redundant Power Supply A ANNA ANRAAARRSSASREREEN ARAARARARSRSERSRRS ANRNANNASARERSEA ARAASARAREARRRERS 1 screws 3 124 Installing System Components Installing a Non Redundant Power Supply 1 2 oo N OO oO A Slide the power supply into the back of the chassis Replace the screws that secure the power supply to the chassis See Figure 3 17 Connect all the power cables to the system board and drives Ensure that all the cables are routed properly to prevent the cables from being pinched or crimped Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device A WARNING Only trained service technicians are authorized to remove the system oo N oon FF Ww NY cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached periphera
95. in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the Glossary 193 termination on these devices
96. ing the Cooling Shroud 1 2 oOo Nn OORA w Align the cooling shroud with the alignment guides in the system Hold the touch points on the cooling shroud and carefully lower the cooling shroud into the system Ensure that no cables are pinned under the edges of the cooling shroud Hold the touch points and lower the expansion card stabilizer Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals then connect the system to the electrical outlet Turn on the system and attached peripherals Installing System Components 93 Hard Drives Your system supports up to six 3 5 inch or 2 5 inch SATA or SAS hard drives Depending on your chassis the hard drives are installed internally see Figure 3 9 or at the front of the system see Figure 3 7 Internal hard drives are connected to the system board Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable Removing a Drive Blank From the Front Bay A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing the Front Bezel on page 85 2 Open the drive blank release handle to release the blank 3 Slide the drive blank out until it is free of the drive bay Installing a Drive Blank in the Front Bay
97. instructions that came with the system A WARNING The system fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the system fan 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Installing System Components 133 5 Disconnect the system fan power cable from the system board See Figure 3 21 6 Press the fan release tab and slide the fan out of the securing slots on the chassis See Figure 3 21 Figure 3 21 Removing and Installing the System Fan 1 system fan 2 power cable 3 FAN connector onthe system board 4 release tab 134 Installing System Components Installing the System Fan 1 oo nr ion gt w Align the tabs on the system fan with the securing slots on the chassis Slide the system fan into the securing slots until the tabs lock into place See Figure 3 21 Connect the system fan power cable to the system board Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its f
98. ip See Troubleshooting System Memory on page 162 If the problem persists see Getting Help on page 185 Unsupported CPU combination Unsupported CPU stepping detected Unsupported DIMM detected The following DIMM has been disabled x Processor s is not supported by the system Invalid memory configuration The system will run but with the specified memory module disabled Install a supported processor or processor combination See Processors on page 135 Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 About Your System 55 Table 1 3 System Messages continued Message Causes Corrective Actions Unsupported Invalid memory Ensure that the memory memory configuration Memory modules are installed in a configuration modules are mismatched in valid configuration See DIMM mismatch across slots detected KX XX wee Unused memory the specified slots General Memory Module Installation Guidelines on page 106 The memory configuration is detected DIMMs installed in the following slot s are not available when in Mirror mode not optimal for mirroring or Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See
99. isplays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignment Screen on page 70 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 70 Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Optional on page 71 Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen on page 71 Displays a screen to configure the system password and setup password features See System Security Screen on page 72 Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and UEFI Boot Manager Option Description Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the
100. l of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Running the System Diagnostics 175 Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results 176 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors A WARNING Only trained service technicians are authorized to remove the system cover and access any of the compone
101. lane upwards b Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis Figure 3 27 Removing and Installing the SAS Backplane 146 Installing System Components 1 blue release pin 2 SAS Acable 3 SASB cable 4 backplane power cables 2 5 SAS backplane 6 hard drive Installing the SAS Backplane A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Align the slots on the SAS backplane with the tabs on the chassis 2 Slide down the SAS backplane until the release pin snaps into place See Figure 3 27 3 Reconnect the cables that were routed over the notch in the SAS backplane 4 Reconnect the cables connected to the SAS backplane see Figure 3 27 SAS A cable SAS B cable e Hard drive activity indicator cable e Backplane power cable 5 Replace all the hard drives See Installing a Hot Swap Hard Drive on page 96 6 Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Reattach any peripherals and connect the system to an electrical outlet 9 Turn on the system and attached peripherals Installing System Components 147 Power Distribution Board Service Only Procedure Removing the Power Distri
102. le to the hard drive Connect the data cable to the hard drive and the controller e If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A connector on the system board See Figure 6 1 e If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 115 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 62 Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation Installing System Components 101 Optical and Tape Drives The 5 25 inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive Removing an Optical or a Tape Drive A WARNING Only trained service technicians are authorized to remove the system oa Aa W N 10 11 12 13 102 cover and access any of the compon
103. ler failure system for 10 seconds and failure Power restart the system cycle AC If the problem persists see Getting Help on page 185 36 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2017 Timer refresh Timer refresh failure Remove AC power to the failure Power system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 185 E2018 Programmable Programmable interval Remove AC power to the Timer error timer error system for 10 seconds and Power cycle restart the system AC If the problem persists see Getting Help on page 185 E2019 Parity error Parity error Remove AC power to the Power cycle system for 10 seconds and AC restart the system If the problem persists see Getting Help on page 185 E201A SuperIo SIO failure Remove AC power to the failure Power system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 185 E201B Keyboard Keyboard controller Remove AC power to the Controller failure system for 10 seconds and error Power restart the system cycle AC If the problem persists see Getting Help on page 185 About Your System 37 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E201C SMI System management Remove AC power to the initialization interrupt SMI system for 10 s
104. let and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable Installing System Components To disconnect the control panel cable from the connector on the system board a Squeeze the metal tabs on the ends of the cable connector See Figure 3 26 b Gently pull the connector out of the socket Using a Phillips screwdriver remove the screw that secures the control panel assembly to the chassis See Figure 3 26 Press the release latch and slide the control panel away from chassis CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable To disconnect the control panel cable from the connector on the control panel board a Squeeze the metal tabs on the ends of the cable connector See Figure 3 26 b Gently pull the connector out of the socket Installing System Components 143 Figure 3 26 Removing and Installing the Control Panel 1 control panel cable 2 control panel assembly 3 control panel screw 4 release latch 144 Installing System Components Installing the Control Panel Assembly 1 oo nr oon w Connect the control panel cable to the control panel board Using a Phillips screwdriver replace the screw that secure the control panel assembly to the chassis Connect the control panel cable to the
105. ls and disconnect the system from the electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Locate the USB connector on the system board See Figure 6 1 Insert the USB memory key into the USB connector See Figure 3 18 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Installing System Components 125 10 Reconnect the system to power and restart the system 11 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program and UEFI Boot Manager on page 61 The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program Figure 3 18 Removing or Installing a USB Memory Key a om 1 USB memory key 2 USB memory key connector 126 Installing System Components Integrated Dell Remote Access Controller 6 iDRAC6 Express Card Optional Installing an iDRAC6 Express Card A WARNING Only trained service technicians are authorized to remove the system oo Ngoa co
106. lt Enter gt Integrated Devices lt Enter gt PCI IRQ Assignment lt Enter gt Serial Communication Embedded Server Management Power Management Up Down Arrow to select SPACE to change ESC to exit Fl Help K NOTE The options for the System Setup program change based on the system configuration Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 65 Processor Settings Displays information related to processors speed cache and so on See Processor Settings Screen on page 66 SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 67 Using the System Setup Program and UEFI Boot Manager 63 Option Description Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock On default 64 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 68 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated Devices Screen on page 69 D
107. modules 4 Reinstall the processors and heat sinks memory modules power supplies and cooling shroud Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 185 8 Ifthe system starts properly shut down the system and reinstall the rest of the components that you removed See Installing System Components on page 83 9 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 If the tests fail see Getting Help on page 185 Troubleshooting a Damaged System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Open the system See Opening the System on page 90 2 Remove the cooling shroud See Removing the Cooling Shroud on page 92 3 Ensure that the following components are properly installed See Installing System Components on page 83 e Expansion cards e Power supplies Troubleshooting Your System 159 u 00O 0 A e Fans e Processors and heat sinks e Memory modules e Hard
108. moving the card permanently install a filler bracket in the empty card slot K NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Hold the touch points and lower the expansion card stabilizer Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Remove the card s device driver from the operating system Installing System Components RAID Battery Optional Removing the RAID Battery The information in this section applies only to systems with the optional PERC controller card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Hold the touch points and lift the expansion card stabilizer away from the cooling shroud Remove the storage controller card See Removing an Expansion Card on page 118 To disconnect the RAID battery cable from the connector on the storage card press the tab on the RAID battery
109. n Delete Boot Option Deletes an existing boot option Enable Disable Boot Disables and enables a boot option in the boot option Option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system and accesses the Unified Server Configurator which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 183 Your system is shipped without the system password feature enabled Operate the system only with system password protection VAN CAUTION The password features provide a basic level of security for the data on your system VAN CAUTION Anyone can access the data stored on your system if the system is running and unattended 76 Using the System Setup Program and UEFI Boot Manager Using the System Password When a system password is assigned the syst
110. n FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your system Open the expansion card latch adjacent to the slot See Figure 3 14 If you are installing a full length expansion card slots 2 and 3 only thread the end of the card into the expansion card guide See Figure 3 14 Insert the card into the expansion card connector on the system board and press down firmly Ensure that the card s metal tab is inserted in the expansion card tab slot See Figure 3 14 Close the expansion card latch to secure the card in the system CAUTION Do not route card cables over or behind the cards Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment Installing System Components 115 116 11 12 13 14 15 16 17 18 Connect any expansion card cables for the new card See the documentation that came with the card for information about its cable connections Lower the expansion card stabilizer Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to
111. nd attached peripherals and unplug the system from the power source Press the power button with the system unplugged and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 14 if an error message appears indicating a fault with a specific memory module l Troubleshooting Your System 10 11 12 13 14 15 16 17 18 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 65 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 106 Reseat the memory modules in their sockets See Installing Memory Modules on page 110 Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup
112. ndant power supply 525 W 9 security cable slot Connects a cable lock to the system Guidelines for Connecting External Devices e Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for the attached device has been installed on the system e Ifnecessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 22 About Your System NIC Indicator Codes Figure 1 5 NIC Indicator Codes a EENEN 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green Network data is being sent or received blinking Power Indicator Codes An LED indicator on the power button provides information on system power status The power supplies have indicators that show whether power is present or whether a power fault has occurred Not lit AC power is not connected e Green In standby mode a green light indicates that a valid AC source is connected to the po
113. nt Bezel on page 86 EMI Filler Depending on the configuration of your system an EMI filler may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI fillers are essential for airflow efficiency and for electromagnetic interference EMI protection To install an optical drive the corresponding EMI filler must first be removed Removing an EMI Filler 1 Remove the front bezel See Removing the Front Bezel on page 85 2 Remove the EMI filler out of the chassis by pulling firmly on the holes in the middle of the filler See Figure 3 4 88 Installing System Components Figure 3 4 Removing and Installing an EMI Filler Mss Vt ss N Xx Ve TIT 111 Ms ada dada sadddddd saddddda 1 EMI filler Installing an EMI Filler 1 Push the EMI filler into the empty drive bay on the front of the chassis until the filler locks into place See Figure 3 4 2 Replace the front bezel See Installing the Front Bezel on page 86 Installing System Components 89 Opening and Closing the System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the
114. nts inside the system Before you begin this procedure review the safety instructions that came with the system System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 183 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 P P The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 B NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 H B Jumpers and Connectors 177 System Board Connectors Figure 6 1 System Board Jumpers and Connectors 1 ICO _ D fii a og lt M 2 ae erry NVRAM_CLR PWRD_EN 14 13 12 178 Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 PCIE_G2_X4 PCIe connector x4 slot 1 PCIE_G2_X4 PCIe connector x4 slot 2 PCIE_G1_X4 PCIe connector x4 slot 3 PCIE_G2_X4 PCIe connector x4 slot 4 2 PCIE_G2_X8 PCIe connector x8 slot 5 3 FAN System fan connector 4 CPU2 Processor 2 5 iDRAC6 Enterprise iDRAC 6 Ent
115. o remove the system 164 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen Turn off the system and attached peripherals Open the system See Opening the System Locate the USB key and reseat it See Internal USB Memory Key on page 125 Close the system See Closing the System on page 91 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved proceed with the next step Repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System on page 91 l Troubleshooting Your System 10 Turn on the system and attached peripherals and check if the USB key is functioning 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an Optical Drive A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the drive s controller is enable
116. of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems 194 Glossary W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 195 196 Glossary Index A Advanced ECC memory mode 107 batteries troubleshooting 160 battery troubleshooting the RAID card battery 168 battery system replacing 139 blank hard drive 94 BMC configuring 81 c CD drive troubleshooting 165 connectors USB 20 video 20 contacting Dell 185 control panel assembly features 12 installing 145 LCD panel features 15 removing 142 cooling fans troubleshooting 161 D damaged systems troublesho
117. ole Installing System Components 97 With the lever on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane See Figure 3 7 Push in towards the system on the hard drive carrier and rotate the handle up until it snaps into place See Figure 3 7 Replace the front bezel See Installing the Front Bezel on page 86 Removing a Cabled Hard Drive A WARNING Only trained service technicians are authorized to remove the system 98 0 Aa N cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Disconnect the power and data cable from the hard drive in the drive bay Press the blue tabs on each side of the hard drive bracket towards each other and slide the drive up and out of the bay See Figure 3 9 Installing System Components Figure 3 9 Removing and Installing a Cabled Hard Drive 1 hard drive 2 power and data cable 3 blue tabs 2 6 Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 10 Installing System Components 99 Figure 3 10
118. omponents required exceeds processor s memory were just upgraded return PSU wattage modules and expansion the system to the previous Check PSU and cards may not be supported configuration If the system system by the power supplies boots without this warning configuration then the replaced Warningi component s are not Pertormanc supported with this power degraded CPU and supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on memory set to minimum frequencies to meet PSU wattage System will reboot page 121 Warning PSU A High Output power supply Install two High Output or mismatch PSU and an Energy Smart power two Energy Smart power redundancy lost supply are installed in the supplies in the system Check PSU system at the same time You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 161 About Your System 57 Table 1 3 System Messages continued Message Causes Corrective Actions Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory will run but with reduced valid configuration See configuration functionality General Memory Module detected The Installation Guidelines on memory page 106 If the problem configuration is persists see
119. onnector Jumpers and Connectors 181 Power Distribution Board Connectors 1 J_PWR1 connector 2 J_PWR2 connector 182 Jumpers and Connectors Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See Protecting Against Electrostatic Discharge in the safety 10 11 instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 90 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board Close the system See Opening and Closing the System on page 90 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots T
120. or the iDRAC6 and for the managed server The iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press lt Ctr1 gt lt E gt when prompted during POST 82 If your operating system begins to load before you press lt Ctr1 gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager Installing System Components A WARNING While moving or transferring the system it is recommended that you use the packaging material that shipped with the system and or take care to avoid any damage due to shock or vibration K NOTE Depending on the configuration your system may have cabled or hot swappable hard drives redundant or non redundant power supplies and an LCD panel or diagnostic indicators The illustrations in this section show a system with hot swappable ha
121. ory interleaving or the configuration that supports configuration configuration has changed node interleaving Check does not support Node for example a memory module has failed so that other system messages for additional information for Interleaving node interleaving cannot be possible causes For memory supported The system configuration information continues to run but without see General Memory node interleaving Module Installation Guidelines on page 106 If the problem persists see Troubleshooting System Memory on page 162 Alert Power The system configuration of If any system components required exceeds PSU wattage Check PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning processor s memory modules and expansion cards may not be supported by the power supplies were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the components See Power Supplies on page 121 Alert Redundant memory disabled Memory configuration does not support redundant memory 4 Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not su
122. oting 159 Dell contacting 185 Dell PowerEdge Diagnostics using 173 diagnostics advanced testing options 175 testing options 174 using Dell PowerEdge Diagnostics 173 when to use 174 DIMMs See memory modules DIMMs drive blank installing 94 removing 94 E error messages 62 Index 197 expansion card troubleshooting 169 expansion cards installing 115 removing 118 F front panel features 12 G guidelines connecting external devices 22 memory installation 106 hard drive troubleshooting 167 hard drives cabled installing 100 removing 98 hard drives hot pluggable installing 96 removing 94 heat sink 136 l iDRAC Configuration Utility 82 indicators front panel 12 NIC 23 power 12 23 installing control panel assembly 145 expansion cards 115 hard drive cabled 100 hard drive hot pluggable 96 hard drive blank 94 memory modules 110 processor 138 K keyboards troubleshooting 156 L LCD panel features 15 menus 16 memory troubleshooting 162 memory key connector USB 125 Memory Mirroring memory mode 108 memory mode Advanced ECC 107 Index 198 Memory Mirroring 108 Optimizer 108 memory modules DIMMs configuring 106 installing 110 RDIMM configurations 108 removing 113 messages error messages 62 status LCD 28 system 42 warning 58 microprocessor See processor microprocessors troubles
123. ould match in rank COUNE Xap aa The following DIMMs should match in size KaR aus The following DIMMs should match in size and geometry P E E The following DIMMs should match in size and rank count X X oes Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Thermal sensor A memory module without a not detected on x thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 106 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 160 About Your System 53 Table 1 3 System Messages continued Message Causes Corrective Actions Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 61 If the problem persists replace the system battery See System Battery on page 139 Timer chip counter 2 failed Faulty system board See Getting Help on page 185 TPM configuration operation honored System will now reset A TPM configuration command h
124. oving Memory Modules A A A 10 11 12 13 WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Install a memory module blank if you are removing a memory module and do not intend to install a replacement Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Locate the memory module sockets See Figure 6 1 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 13 CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module Replace any removed memory modules with memory module blanks to ens
125. owed range of the allowed range Problems on page 161 28 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1116 Memory Memory has exceeded Remove AC power to the disabled temp above range Power cycle AC allowable temperature and has been disabled to prevent damage to the components system for 10 seconds and restart the system See Troubleshooting System Cooling Problems on page 161 If the problem persists see Getting Help on page 185 E1210 Motherboard CMOS battery is missing See Troubleshooting the battery or the voltage is outside of System Battery on failure Check the allowable range page 160 battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable to connector See Installing battery recharge due to thermal a RAID Battery on failure Check issues page 120 and battery Troubleshooting System Cooling Problems on page 161 E1216 3 3V Regulator 3 3V voltage regulator has Remove and reseat the failure Reseat PCIe cards failed PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 169 E1229 CPU VCORI Regulator failure Reseat CPU Gl Specified processor VCORE voltage regulator has failed About Your System Reseat the processor s See Troubleshooting the Processors on page 171 If the problem persists
126. ower state On turns on the system after power is restored Off allows the system to remain off after power is restored AC Power Recovery Delay Determines when the system restarts after power is Immediate default restored Options are Immediate Random a random value of 30 to 240 seconds or a user defined value of 30 to 240 seconds Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Operating s systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Tur on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again 74 Using the System Setup Program
127. pport redundant memory A memory module may be faulty About Your System Check the memory modules for failure See Troubleshooting System Memory on page 162 Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manager on page 61 Table 1 3 System Messages continued Message Causes Corrective Actions Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing mode Reboot to take the system out of manufacturing mode BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 185 Move the NVRAM_CLR Caution NVRAM_CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 61 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not
128. press card is installed on the system the BMC option is replaced by DRAC Set error Set home Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages Optional on page 27 for a list of messages in this format Select the default information to be displayed on the LCD Home screen See View Menu on page 18 to see the options and option items that can be selected to display by default on the Home screen About Your System 17 View Menu Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is replaced by DRAC IP MAC Name Number Power Temperature Displays the Pv4 or IPv6 addresses for the iDRAC6 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet NOTE BMC IP supports only IPv4 addresses Displays the MAC addresses for DRAC iSCSIn or NETn NOTE If the iDRAC Express card is not installed on the system t
129. program and check the system memory setting See Memory Settings Screen on page 65 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 110 Troubleshooting Your System 163 19 20 21 22 23 Replace the cooling shroud See Removing the Cooling Shroud on page 92 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 14 through step 22 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting an Internal USB Key A WARNING Only trained service technicians are authorized t
130. r 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle 4 System identification Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS Progress mode Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors present When the system is in standby mode the LCD backlight will turn off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus 16 About Your System Setup Menu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description BMC or DRAC NOTE If an iDRAC6 Ex
131. r on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 69 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 185 Troubleshooting a Wet System A WARNING Only trained service technicians are authorized to remove the system 158 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 90 Remove the following components from the system See Installing System Components on page 83 e Cooling shroud e Hard drives SD cards e USB memory keys e NIC hardware key e Internal SD module e Expansion cards e iDRAC6 Enterprise card Troubleshooting Your System iDRAC6 Express card e Power supplies e Fans e Processors and heat sinks e Memory
132. rd drives and an LCD panel Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap Inside the System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Installing System Components 83 Figure 3 1 Inside the System 7 a By fp 4 AEN a a lo O ey AN A SA SSA A A AN AA AAN A o Installing System Components 84 1 system cover 2 cooling shroud 3 PCle expansion card slots 5 4 system fan 5 power supply bay 6 heatsink and processor 1 or 2 7 SAS backplane 8 system feet 4 9 SAS or SATA hard drives up to 6 10 control panel 11 tape drive optional 12 optical drive optional 13 chassis intrusion switch 14 RAID battery optional 15 expansion card stabilizer Front Bezel K NOTE If you are removing or installing a hot swappable hard drive the system may remain turned on and in the upright position during removal of the front bezel If you are removing or installing any other system component s the system should be turned off and placed in the orientation shown in Figure 3 1 Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Slide the release latch in the direction of the arrow and rotate the top end of the bezel away from
133. re Maximum Performance a specified frequency or Minimum Power System Security Screen Option Description System Password Setup Password Password Status Unlocked default TPM Security Off default Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 77 for more information Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 77 for more information When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 77 for more 8 P information Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements 72 Using the System Setup Program and UEFI Boot Manager Option Description TPM Activation No Change default TPM Clear No default Power Button Enabled default NMI Button Disabled default When set to Activate the TPM is enabled to
134. ring Model Number or None through another LCD configuration utility such as the BMC or iDRAC Configuration Utility or the LCD panel menu You can enter a name or another identifier for the system to be displayed on the LCD module screen Power Management Screen Option Power Management Description Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance Using the System Setup Program and UEFI Boot Manager 71 Option Description CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minimum Power Options are Maximum Performance or Minimum Power Options a
135. rnal connections 155 hard drive 167 keyboard 156 memory 162 microprocessors 171 NIC 157 power supplies 161 SAS RAID controller daughter card 168 system cooling 161 tape drive 166 video 156 wet system 158 U UEFI Boot Manager entering 74 main screen 75 Index 200 System Utilities screen 76 UEFI Boot Settings screen 75 upgrades processor 135 USB internal connector for memory key 125 V video troubleshooting 156 W warning messages 58 wet system troubleshooting 158 Index 201 202 Index
136. s lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using the System Setup Program and UEFI Boot Manager 71 Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 79 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut do
137. sg aot heh al ew See Od Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys 20004 UEFI Boot Manager Screen UEFI Boot Settings Screen System Utilities Screen System and Setup Password Features 76 Using the System Password 71 Using the Setup Password 719 Embedded System Management 80 Baseboard Management Controller Configuration 0 4 81 Entering the BMC Setup Module 81 iDRAC Configuration Utility 82 Entering the iDRAC Configuration Utility 82 3 Installing System Components 83 Recommended Tools 83 Inside the System 83 Front Bezel og n a a A ee 85 Removing the Front Bezel 85 Installing the FrontBezel 86 Front Bezellnserts 87 Removing the Front Bezellnsert 87 Installing the Front Bezellnsert 88 EMI Filler 2 3 44 25 2 26 4 bao aed 3S 88 Removing an EMI Filler 88 Installing an EMI Filler 89 Opening and Closing the System 90 Opening the System 90 Closing the System 91 Cooling Shroud 0 92 Contents Contents Removing the Cooling Shroud 92 Installing the Cooling Shroud 93 Hard Drives
138. sion Cards on page 169 If the problem persists see Getting Help on page 185 Table 1 3 System Messages continued Message Causes Corrective Actions Plug amp Play Configuration Error Error encountered in initializing PCle device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting the Processors on page 171 Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB Device on page 156 Troubleshooting an Optical Drive on page 165 or Troubleshooting a Hard Drive on page 167 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only About Your
139. socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Repeat step 6 through step 9 of this procedure to install the remaining memory modules See Table 3 1 or Table 3 2 Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 6 through step 9 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics on page 173 Installing System Components Rem
140. sor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lever down until it snaps into place Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink b Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor c Place the heat sink on the processor See Figure 3 22 d Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 22 Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components 11 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program 12 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 174 for information about running
141. ssword 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Embedded System Management The Unified Server Configurator USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC e Installing an operating system Running diagnostics to validate the memory I O devices processors physical disks and other peripherals When an optional iDRAC6 Express card is installed USC provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware 80 Using the System Setup Program and UEFI Boot Manager For more information about setting up USC configuring hardware and firmware and deploying the operating system see the Dell Unified Server Configurator User s Guide on the Dell Support website at s
142. sts see Getting Help on page 185 E171F PCIe fatal The system BIOS has Remove and reseat the error on Bus reported a PCle fatal error PCle expansion cards If Device ona component that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards on device function page 169 34 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1810 Hard drive The specified hard drive See Troubleshooting a fault Review amp clear SEL has experienced a fault Hard Drive on page 167 E1812 Hard drive The specified hard drive Information only removed Check has been removed from drive the system E1920 iDRAC6 Upgrade The iDRAC6 Express card Reseat the iDRAC6 Failed is not installed properly or Express Card See the card is bad Installing an iDRAC6 Express Card on page 127 If the problem persists see Getting Help on page 185 E1A14 SAS cable A SAS cable A is missing or Reseat the cable If the failure Check bad problem persists replace connection cable If the problem persists see Getting Help on page 185 E1A15 SAS cable B SAS cable B is missing or Reseat the cable If the failure Check bad problem persists replace connection cable If the problem persists see Getting Help on page 185 E1A1D Control panel USB cable tothe control Reseat the cable If the USB c
143. system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program A CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Using the System Setup Program and UEFI Boot Manager 65 Option Description Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Spare Mode memory sparing is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory NOTE The Spare Mode option may not be present on all
144. t all the power distribution board cables to the system board Replace the cooling shroud See Installing the Cooling Shroud on page 93 Replace the power supplies See Installing a Redundant Power Supply on page 122 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals System Board Service Only Procedure A WARNING The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board VAN CAUTION If you are using the Trusted Platform Module TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drive s Removing the System Board A WARNING Only trained service technicians are authorized to remove the system 150 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from
145. tain proper system cooling all empty hard drive bays must have drive blanks installed Figure 3 7 Removing and Installing a Hot Swap Hard Drive 1 1 release button 2 hard drive carrier handle Installing System Components 95 Installing a Hot Swap Hard Drive A CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane A CAUTION Not all operating systems support hot swappable hard drive installation See the documentation supplied with your operating system for more information A CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 96 1 Remove the front bezel See Removing the Front Bezel on page 85 2 Press the button on the front of the drive carrier rotate the carrier handle outward and remove the carrier from the drive bay 3 Install the hard drive carrier on the hard drive Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 8 Align the screw holes on the hard drive with the holes on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 8 Installing System Components Figure 3 8 Installing a Hard Drive Into a Drive Carrier 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw h
146. tem diagnostics to help identify the problem Running the Embedded System Diagnostics A CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer 174 Running the System Diagnostics Testing Option Function Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects al
147. tem from booting if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field provides the location of the operating system files for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup USB Flash Drive Determines the emulation type for a USB flash drive o e Auto automatically chooses the appropriate emulation Auto default type for the device Boot Sequence Retry If this field is Enabled and the system fails to boot the Disabled default system reattempts to boot after 30 seconds 68 Using the System Setup Program and UEFI Boot Manager Integrated Devices Screen Option Description User Accessible USB Ports All Ports On default Internal USB Port 1 On default Internal USB Port 2 On default Embedded NICI and NIC2 Embedded Gb NICx NICI default Enabled with PXE Other NICs Enabled
148. tems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide The embedded system diagnostics can be launched using Unified Server Configurator USC For more information about using USC see the Dell Unified Server Configurator User s Guide on the Dell Support website at support dell com manuals Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests Running the System Diagnostics 173 e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the sys
149. ternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The d
150. the diagnostics System Battery Replacing the System Battery A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 90 Figure 3 24 Replacing the System Battery 2 fi Leas x wel af 1 positive side of battery connector 2 system battery 3 negative side of battery connector 139 Installing System Components 10 11 12 13 14 140 Locate the battery socket See System Board Connectors on page 178 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Press the battery towards the positive side of the connector and lift it up out of the securing tabs at the negative side of the conne
151. the electrical outlet and peripherals Remove the front bezel See Removing the Front Bezel on page 85 Rotate the system feet inward and lay the system on a flat surface Installing System Components 10 11 12 13 14 15 Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Disconnect all the cables from the system board If applicable remove all expansion cards and any attached cables See Removing an Expansion Card on page 118 If applicable remove the iDRAC6 Express card See Removing an iDRAC6 Express Card on page 128 If applicable remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 132 Remove all the memory modules and memory blanks See Removing Memory Modules on page 113 K NOTE To ensure proper reinstallation of memory modules record the memory module socket locations Remove the system fan See Removing the System Fan on page 133 WARNING The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board Remove any installed heat sinks processors and heat sink blanks See Removing a Processor on page 135 If applicable remove the SAS backplane from system See Removing the SAS Backplane on page 145 Carefully route any loose cables away from the edges of the system board To remove the s
152. the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options Using the System Setup Program and UEFI Boot Manager 79 If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Pa
153. tion technology If set to All the maximum number of cores in each processor is enabled If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode When set to Enabled the processor s can operate in all available power states Displays the family model and stepping of the selected processor SATA Settings Screen Option Description SATA Controller Port A Auto default Port B Off default Port C Off default Port D Off default Port E Port F ATA Mode enables the integrated SATA controller Off disables the controller Auto enables BIOS support for the device attached to SATA port A Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port D Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port F Off disables BIOS support for the device Using the System Setup Program and UEFI Boot Manager 67 Boot Settings Screen Option Description Boot Mode CAUTION Switching the boot mode could prevent BIOS default the sys
154. tor is clear of the back panel and then lift the card out of the system See Figure 3 20 Install the plastic filler plug for the iDRAC6 Enterprise port in the system back panel Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components VFlash Media Optional The VFlash media is a Secure Digital SD card that can be used with the optional iDRAC6 Enterprise card Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system See Back Panel Features and Indicators on page 20 for the location of the media slot 2 With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 3 Press the card to lock it into the slot Removing a VFlash Media To remove the VFlash media push inward on the card to release it and pull the card from the card slot System Fan Removing the System Fan A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety
155. ts Figure 3 20 Removing and Installing an iDRAC6 Enterprise Card wy 1 iDRAC6 Enterprise Card 2 VFlash media slot 3 VFlash SD card 4 Retention standoff posts 2 5 Retention standoff tabs 2 6 iDRAC6 Enterprise card connector Installing System Components 131 Removing an iDRAC6 Enterprise Card A WARNING Only trained service technicians are authorized to remove the system 132 a Aa N z 10 11 12 13 14 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Remove the VFlash media card if installed from the iDRAC6 Enterprise card See VF lash Media Optional on page 133 If present disconnect the Ethernet cable from the iDRAC6 Enterprise card Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector b Slide the card away from the back of the system until the RJ 45 connec
156. ubleshooting Your System 167 c Verify that the cable connections between the hard drive s and the drive controller are correct and that the cables are securely seated in their connectors d Close the system See Closing the System on page 91 e Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 185 Troubleshooting a SAS or SAS RAID Controller K NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your operating system and the controller 1 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 61 3 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure r
157. ud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test See Running the Embedded System Diagnostics If your system only has one processor and a problem is still indicated see Getting Help on page 185 For systems with multiple processors turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 90 Remove the cooling shroud See Removing the Cooling Shroud on page 92 Remove all processors except for processor 1 See Removing a Processor on page 135 Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 171 17 18 19 20 21 22 172 Run the appropriate diagnostic test See Running the Embedded System Diagnostics If the test fails the processor is faulty See Getting Help on page 185 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on
158. unning the System Diagnostics on page 173 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 185 Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 69 If your keyboard is not functioning you can also use remote access If the system is not accessible see SAS Backplane Board Connectors on page 181 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings 156 Troubleshooting Your System 4 5 Reconnect and power on each
159. upport dell com manuals Baseboard Management Controller Configuration K NOTE If an iDRAC6 Express card is installed on the system the Baseboard Management Controller BMC utility is replaced by the iDRAC 6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features e Uses the system s integrated NIC e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Tum on or restart your system 2 Press lt Ctr1 gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctr1 gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager 81 IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters f
160. ur system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB
161. ure proper system cooling See Installing Memory Modules on page 110 for installation instructions Replace the cooling shroud See Installing the Cooling Shroud on page 93 Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components 113 Expansion Cards The system board can support up to four PCle Generation 2 and one PCIe Generation cards To identify the expansion slots see Figure 6 1 Expansion Card Installation Guidelines Observe the following notes and guidelines regarding the expansion card slots A The expansion card slots are not hot swappable PCI Express Generation 2 and Generation expansion cards are supported in all slots Slots 2 and 3 support full length expansion cards slots 1 4 and 5 support half length expansion cards The system supports up to two SAS or PERC expansion cards to manage internal tape drives or external storage CAUTION To ensure proper cooling no more than two of the five expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller Table 3 3 Expansion Card Installation Order Card Priority Card Type Slot Priority Max Allowed 25 W Card l
162. urn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 90 Install the jumper plug on the password jumper Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 77 Jumpers and Connectors 183 184 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 185 186 Getting Help Glossary A Ampere s AC Al
163. ver and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Rotate the system feet inward and lay the system on a flat surface Open the system See Opening the System on page 90 To install the iDRAC6 Express card a Insert the notch on the iDRAC6 Express card into the clip on the system board b Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector c Press the card down until it is fully seated See Figure 3 20 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder Close the system See Closing the System on page 91 Place the system upright and on its feet on a flat stable surface Rotate the system feet outward Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components 127 Figure 3 19 Removing and Installing an iDRAC6 Express Card 1 1 iDRAC6 Express card 2 retention standoff tab clip 3 iDRAC6 Express card connector 4 notch 5 clip Removing an iDRAC6 Express Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before
164. view the safety instructions that came with the system Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e Ifyou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 61 e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 106 For all other startup issues note the LCD panel messages and any system messages that appear onscreen See LCD Status Messages Optional on page 28 and System Messages on page 42 for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 4 for the front and back panel connectors on your system Troubleshooting Your System 155 Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test See R
165. wer supply and that the power supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system About Your System 23 e Amber Indicates a problem with the power supply e Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and an energy smart power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply A CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system Figure 1 6 Redundant Power Supply Status Indicator BERR Ree eee BERR Ree eee BERR Ree eee BERR Ree eee BERR Ree eee EE EE 1 Bo mE T 1 power supply status A non redundant power supply has an LED indicator that shows whether power is present or whether a power fault has occurred 24 About Your System Figure 1 7 Non Redundant Power Supply Status Indicator 1 0 0 0 0 0 08 0 natanta
166. with the system CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostics test See Running the System Diagnostics on page 173 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a SAS RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 Check the cable connections inside the system a Turm off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 90 Tro
167. wn and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 Press lt Ctrl gt lt Enter gt at the password prompt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST 3 Select the System Security screen to verify that the Password Status is Unlocked 78 Using the System Setup Program and UEFI Boot Manager 4 Type the system password 5 Confirm that Not Enabled is displayed for the System Password If Not Enabled is displayed for the System Password the system password has been deleted If Enabled is displayed for the System Password press the lt Alt gt lt b gt key combination to restart the system and repeat step to step 5 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different
168. ystem board a Using a Phillips screwdriver loosen the captive screw See Figure 3 29 b While holding the system board captive screw and the blue touch point slide the system board toward the front of the system See Figure 3 29 c Lift the system board until the securing slots on the system board are free from the tabs on the chassis Installing System Components 151 Figure 3 29 Removing and Installing the System Board 1 captive screw 2 touch point 3 system board 152 Installing System Components Installing the System Board A WARNING Only trained service technicians are authorized to remove the system 10 11 12 13 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Unpack the new system board and remove the label that is located on the processor shield Remove the labels and affix them on the front of the chassis To replace the system board a Grip the system board by holding the touch point and the captive screw b Align the securing slots on the system board with the tabs on the chassis and lower the system board into the chassis c Slide the system board towards the back of the system inserting the connectors into the cutouts in the chassis d Using a Phillips screwdriver tighten the captive screw If applicable replace the SAS backplane See Installing the SAS Backplane on page 147 Replace

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