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Dell PowerEdge T310 Owner's Manual

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1. 170 Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description l USBI External USB connector USB2 External USB connector 2 USB3 External USB connector 3 USB4 External USB connector 4 2 NIC External NIC connector 3 NIC2 External NIC connector 4 VGA External Video connector 5 COM External Serial connector 6 FAN Fan connector 7 iDRAC6 Enterprise iDRAC6 Enterprise card connector 8 PCIE_X8 PCle connector x8 slot 1 9 PCIE_X16 PCle connector x16 slot 2 10 PCIE_X8 PCle connector x8 slot 3 1 PCIE_X1 PCle connector x1 slot 4 12 PCIE_X1 PCle connector x1 slot 5 13 PWRD_EN Password enable jumper NVRM_CLR NVRAM clear jumper 14 BATTERY System battery 15 SATA_D SATA connector D 16 SATA_C SATA connector C 17 SATA_B SATA connector B 18 SATA_A SATA connector A 19 SATA_F SATA connector F 20 INT_USB 2 Internal USB module connector 2 21 SATA_E SATA connector E 22 INT_USB 1 Internal USB module connector 1 Jumpers and Connectors 171 Table 6 2 System Board Jumpers and Connectors Item Connector Description 23 BP_I2C Backplane I2C connector 24 iDRAC6 Express iDRAC6 Express card connector 25 HD_ACT_CARD Hard drive activity connector 26 PWR_CONN 24 pin power connector 27 12V 4 pin power connector 28 PDB_CONN Power distribution board power connector 2
2. Keyboard NumLock On default 60 Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and UEFI Boot Manager Option Description Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system F1 F2 Prompt on Error Enabled default Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program A CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled default
3. 88 Removing the Cooling Shroud 88 Installing the Cooling Shroud 89 Hard Drives 2 00 4 90 Removing a Hard Drive Blank 90 Installing a Hard Drive Blank 91 Removing a Hot Swap Hard Drive 91 Installing a Hot Swap Hard Drive 93 Removing a Hot Swap Hard Drive From a Hard Drive Carrier 94 Installing a Hot Swap Hard Drive Into a Drive Carrier 2 2 ee ee ee ee 95 Removing a Cabled Hard Drive 95 Installing a Cabled Hard Drive 97 Removing a Cabled Hard Drive From a Hard Drive Bracket 98 Optical and Tape Drives 99 Removing an Optical ora Tape Drive 99 Installing an Optical or Tape Drive 100 Power Supplies 103 Removing a Redundant Power Supply 103 Installing a Redundant Power Supply 104 Removing a Non Redundant Power Supply 105 Installing a Non Redundant Power Supply 106 SystemFan 000008 106 Removing the System Fan 106 Installing the System Fan 107 System Memory 108 General Memory Module Installation Guidelines 2 2 2 ee ee ee ee 108 Mode Specific Guidelines 109 Installing Memory Modules 111 Removing Memory Modules 113 ExpansionCards 00 114 Expansion Card Installation Guidelines
4. External Serial Connector Serial Devicel default Specifies whether Serial Devicel Serial Device2 or Remote Access Device has access to the external serial connector Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection This rate should not be adjusted Remote Terminal Type VT100 VT220 default Options are VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after the operating system boots Using the System Setup Program and UEFI Boot Manager 65 Embedded Server Management Screen Optional Option Description Front Panel LCD Options Options are User Defined String Model Number and None If the LCD Home screen is set to an option other than these three choices the option will be displayed as Advanced in the BIOS In this event the option cannot be changed in the BIOS unless it is changed back to User Defined String Model Number or None through another LCD configuration utility such as the BMC or iDRAC Configuration Utility or the LCD panel menu User Defined LCD String You can enter a name or another identifier for the system to be displayed on the LCD module screen Power Management Screen Option Description Power Management Options are OS Control Active Power Controller Active Power Controller Custom or Maximum Performance For all but the default Custom sett
5. An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral device coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current Glossary 179 DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle device driver A program that allows the operating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system
6. Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Installing System Components 89 6 Place the system upright on a flat surface 7 Reattach any peripherals and connect the system to an electrical outlet 8 Turn on the system and attached peripherals Hard Drives Your system supports up to four internal hot swap 3 5 inch SAS or SATA hard drives or 2 5 inch internal hot swap SAS or SSD hard drives in 3 5 inch hot swap hard drive carrier It also supports up to four 3 5 inch cabled SAS or SATA internal hard drives Depending on your chassis the hard drives are installed internally see Figure 3 10 or at the front of the system see Figure 3 8 Internal hard drives are connected to the system board or an optional controller card Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable A CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and insertion A CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SAS SATA backplane board K NOTE W
7. Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Error Logging Threshold Mode Enabled default Enables error logging Using the System Setup Program and UEFI Boot Manager 61 Processor Settings Screen Option Description 64 bit Specifies if the processor supports 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical Processor On processors that support Simultaneous Enabled default Multi Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology NOTE Disable this feature if your system will not be Enabled default running virtualization software Enabled permits virtualization software to use the virtualization technology incorporated in the processor Execute Disable Enables or disables execute disable memory protection Enabled default technology Number of Cores per If set to All the maximum number of cores in the Processor processor is enabled All default C States When set to Enabled the processor s can operate in all Enabled default available power states Turbo Mode If Turbo Boost Technology is supported by the processor Enabled default enables or disables Turbo
8. 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 177 Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 Power down all attached USB devices and disconnect them from the system 148 Troubleshooting Your System 3 Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 64 If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password on page 174 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BI
9. A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 128 Installing System Components 12 13 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage K NOTE Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU socket to ensure proper system cooling Adding the blank is similar to installing a processor See Installing a Processor on page 129 Installing a Processor 1 2 3 A gt on o ol 11 12 Unpack the new processor Align the processor with the socket keys on the ZIF socket See Figure 3 23 Install the processor in the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor
10. The Unified Server Configurator USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC e Installing an operating system e Running diagnostics to validate the memory I O devices processors physical disks and other peripherals Using the System Setup Program and UEFI Boot Manager 75 When an optional iDRAC6 Express card is installed USC provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up USC configuring hardware and firmware and deploying the operating system see the Dell Unified Server Configurator User s Guide on the Dell Support website at support dell com manuals Baseboard Management Controller Configuration K NOTE If an iDRAC6 Express card is installed on the system the BMC utility is replaced by the iDRAC6 utility The BMC enables the configuring monitoring and recovering of systems remotely BMC provides the following features e Uses the system s integrated NIC Enables fault logging and SNMP alertin
11. E1310 Fan RPM RPM of fan is outside of See Troubleshooting exceeding the intended operating System Cooling Problems range range on page 154 Check fan E1410 System Fatal A fatal system error has Check LCD for additional Error been detected scrolling messages Remove detected AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 28 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1414 CPU temp Processor is out Ensure that the processor exceeding of acceptable heat sink is properly range Check temperature range installed See CPU heatsink Troubleshooting the Processor on page 163 and Troubleshooting System Cooling Problems on page 154 E1418 CPU not Processor is missing or bad Ensure that the processor is detected and the system is in properly installed Check CPU is an unsupported See Troubleshooting the seated configuration Processor on page 163 properly E141C Unsupported Processor is in an Ensure that your processor CPU configur unsupported matches and conforms to ation Check configuration the type described in the CPU or BIOS processor technical revision specifications outlined in your system s Getting Started Guide E141F CPU The system BIOS has Remove AC power to the protocol reported a processor system for 10 seconds and error Power protocol error
12. Ensure that the following components are properly installed e Expansion cards e Power supplies e Fans e Processor and heat sink e Memory modules e Hard drive carriers Ensure that all cables are properly connected Close the system See Closing the System on page 86 Run the system board tests in the system diagnostics See Using Online Diagnostics on page 165 If the tests fail see Getting Help on page 177 Troubleshooting the System Battery A CAUTION Many repairs may only be done by a certified service technician 152 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery l Troubleshooting Your System 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are
13. diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating syst
14. lt Cti gt lt E gt Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation lt Cti gt lt C gt Enters the SAS Configuration Utility For more information see the SAS adapter documentation lt Ctil gt lt R gt Enters the PERC configuration utility For more information see the PERC card documentation lt Cti gt lt S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 11 Front Panel Features and Indicators K NOTE Depending on the configuration your system may have either an LCD panel or LED diagnostic indicators Figure 1 1 Front Panel Features and Indicators 10 Item Indicator Button or Icon Description Connector 1 Front bezel lock Secures the front bezel to the system 2 Tape drive Optical One optional internal half height tape backup drive optional device or an optical drive 3 Optical drive Optional internal SATA DVD ROM optional or DVD RW NOTE DVD devices are data only 12 About Your System Item Indicator Button or Connector Icon Description 4 LED or LCD panel LED panel The four diagnostic indicator lights display error codes during system startup
15. 114 Installing an ExpansionCard 115 Removing anExpansionCard 118 iDRAC6 Express Card Optional 119 Installing an iDRAC6 Express Card 119 Removing an iDRAC6 Express Card Optional 2 2 ee ee ee 120 iDRAC6 Enterprise Card Optional 121 Installing an iDRAC6 Enterprise Card 121 Removing an iDRAC6 Enterprise Card 123 VFlash Media Optional 124 Installing a VFlash Media 124 RemovingaVFlashMedia 124 Internal USB Memory Keys 124 Processor o nv eee ts a Sb wl a es 126 RemovingaProcessor 126 Installing a Processor 129 System Battery 04 130 Replacing the System Battery 130 RAID Battery Optional 2 132 Removing the RAID Battery 132 Installing a RAID Battery 133 Contents 4 Tro Contents Chassis Intrusion Switch 134 Removing the Chassis Intrusion Switch 134 Installing the Chassis Intrusion Switch 135 Control Panel Assembly 136 Removing the Control Panel Assembly 136 Installing the Control Panel Assembly 138 SAS Backplane 138 Removing the SAS Backplane 138 Installing the SAS Backplane 140 Power Distribution Board 140 Removing the Power Distribution Board 140 Replacing the
16. Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 8 through step 11 of this procedure to install the remaining memory modules See Table 3 1 and Table 3 2 Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Installing System Components 16 17 18 19 20 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 18 of this procedure checking to ensure
17. NOTE The following LCD status messages are displayed in the Simple format Table 1 2 LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe Check the system event log Remove AC power to the voltage for critical failure events system for 10 seconds and error restart the system Contact If the problem persists PUP ROr es see Getting Help on page 177 E1114 Ambient Temp Ambient temperature has See Troubleshooting exceeds reached a point outside of System Cooling Problems allowed the allowed range on page 154 range 26 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1116 Memory Memory has exceeded Remove AC power to the disabled allowable temperature system for 10 seconds and temp above and has been disabled restart the system range Power to prevent damage to 7 i c e AC T aa ae Deublestoone Y P i System Cooling Problems on page 154 If the problem persists see Getting Help on page 177 E1210 Motherboard CMOS battery is missing See Troubleshooting the battery or the voltage is outside System Battery on failure of the allowable range page 152 Check battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable connector See RAID battery to recharge due to Battery Optional on failure thermal issues page 132 and Check Troubleshooting System battery Cooling Probl
18. See Troubleshooting System Memory on page 155 Check the system NICy in BIOS The Management management software or OS NIC lt ENABLED Shared NIC interface is set in the System Setup program DISABLED gt management tools for NIC settings If a Management problem is indicated Shared NIC see Troubleshooting a NIC lt ENABLED on page 149 DISABLED gt Error 8602 Mouse or keyboard cable Reseat the mouse or Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Gate A20 failure 4 amp 2 is loose or improperly connected Defective mouse or keyboard Faulty keyboard controller faulty system board About Your System keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 148 See Getting Help on page 177 Table 1 3 System Messages continued Message Causes Corrective Actions General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program Keyboard controller failure An invalid system configuration caused a system halt Faulty keyboard controller faulty system board Run the System Setup program and review the current settings See Using
19. the System Setup Program and UEFI Boot Manager on page 57 See Getting Help on page 177 Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 148 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 177 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings Manufacturing mode detected The USB ports are disabled in the system BIOS System is in manufacturing mode Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 58 Reboot to take the system out of manufacturing mode About Your System 43 Table 1 3 System Messages continued Message Causes Corrective Actions Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 108 Memory address
20. 19 Item Indicator Button or Icon Description Connector l power supplies 2 Depending on the configuration of your system you may have a redundant power supply or a non redundant power supply NOTE Figure 1 3 shows a system with a redundant power supply Non redundant power supply 375 W Redundant power supply 400 W 2 USB connectors 4 Connects USB devices to the system The ports are USB 2 0 compliant 3 Ethernet connectors 2 m Integrated 10 100 1000 NIC connectors 4 video connector Connects a VGA display to the system IOI 5 serial connector Connects a serial device to the system IOIOI 6 iDRAC6 Enterprise Dedicated management port for the port optional Ne optional iDRAC6 Enterprise card 7 VFlash media slot Connects an external SD memory card optional EN for the optional iDRAC6 Enterprise card 8 PCle expansion card Connects up to five PCI Express slots 5 Generation 2 expansion cards 9 security cable slot Connects a cable lock to the system About Your System 20 Guidelines for Connecting External Devices e Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise Ensure that the appropriate driver for the attached device has been installed on the system e If necessary to enable ports on your system use the S
21. EERE EEE 1 power supply status indicator 22 About Your System A non redundant power supply has an LED indicator that shows whether power is present or whether a power fault has occurred Not lit AC power is not connected It also indicates that the system is in standby mode e Green When the system is on a green light also indicates that the power supply is providing DC power to the system Figure 1 5 Non Redundant Power Supply Status Indicator 9 8 8 9 8 9 8 9 9 1 power supply status indicator 2 power supply test switch Diagnostic Lights Optional The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off K NOTE The diagnostic LEDs are not present when the system is equipped with an LCD display About Your System 23 Table 1 1 Diagnostic Indicator Codes Code Causes Corrective Action OOOO The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal operating condition after POST Plug the system into a working electrical outlet and press the power
22. Mode Processor 1 Family Model Displays the family model and stepping of the processor Stepping SATA Settings Screen Option Description SATA Controller ATA Mode enables the integrated SATA controller Off disables the controller Port A Auto enables BIOS support for the device attached to Off default SATA port A Off disables BIOS support for the device 62 Using the System Setup Program and UEFI Boot Manager Option Description Port B Auto enables BIOS support for the device attached to Off default SATA port B Off disables BIOS support for the device Port C Auto enables BIOS support for the device attached to Off default SATA port C Off disables BIOS support for the device Port D Auto enables BIOS support for the device attached to Off default SATA port D Off disables BIOS support for the device Port E Auto enables BIOS support for the device attached to Auto default SATA port E Off disables BIOS support for the device Boot Settings Screen Option Boot Mode BIOS default Description CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFFI operating systems NOTE Setting this field to UEFI disables the Boot S
23. PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning The iDRAC6 is hung The iDRAC6 was remotely reset while system was booting After AC recovery the iDRAC6 takes longer than normal to boot The system configuration of processor memory modules and expansion cards may not be supported by the power supplies Remove AC power to the system for 10 seconds and restart the system If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Chassis Intrusion Switch on page 134 Alert System fatal error during previous boot 40 An error caused the system to reboot About Your System Check other system messages for additional information for possible causes Table 1 3 System Messages continued Message Causes Corrective Actions BIOS System is in Reboot to take the system MANUFACTURING manufacturing mode out of manufacturing mode MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help on page 177 Caution NVRAM_ CLR jumper is installed
24. Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet so o N 0 Turn on the system and attached peripherals Chassis Intrusion Switch Removing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 85 Disconnect the chassis intrusion switch cable from the connector on the system board See Figure 3 26 4 Slide the chassis intrusion switch out of the securing bracket notch 134 Installing System Components Figure 3 26 Removing and Installing the Chassis Intrusion Switch a Pese ooo NN 1 chassis intrusion switch 2 chassis intrusion switch cable 3 intrusion connector on the system board Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 26 2 Slide the switch into the securing bracket notch See Figure 3 26 w Conne
25. Power Distribution Board 142 System Board 05 142 Removing the System Board 142 Installing the System Board 144 ubleshooting Your System 147 Safety First For You and Your System 147 Troubleshooting System Startup Failure 147 Troubleshooting External Connections 148 Troubleshooting the Video Subsystem 148 Troubleshooting a USB Device 148 Troubleshooting a Serial 1 0 Device 149 TroubleshootingaNIC 149 Troubleshooting a Wet System 150 Troubleshooting a Damaged System 152 Troubleshooting the System Battery 152 Troubleshooting Power Supplies 153 Troubleshooting System Cooling Problems 154 TroubleshootingaFan 154 Troubleshooting System Memory 155 Troubleshooting an Internal USB Key 157 Troubleshooting an Optical Drive 158 Troubleshooting a Tape Backup Unit 159 Troubleshooting a Hard Drive 160 Troubleshooting a SAS or SAS RAID Controller 161 Troubleshooting Expansion Cards 162 Troubleshooting the Processor 163 5 Running the System Diagnostics 165 Using Online Diagnostics 2 165 Embedded System Diagnostics Features 165 When to Use the Embedded System Diagnostics 166 Running the Embedded System Diagnostics 166
26. SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number K NOTE SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 85 Remove the front bezel See Removing the Front Bezel on page 81 If you are installing a drive into an empty bay a Remove the EMI filler panel See Removing an EMI Filler Panel on page 83 b Remove the front bezel insert See Removing the Front Bezel Insert on page 82 If you are installing a new drive into a bay that has an optical or a tape drive see Removing an Optical or a Tape Drive on page 99 Installing System Components 101 6 Attach the three shoulder screws to the drive one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side See Figure 3 13 K NOTE If the optical or tape drive you are installing does not have shoulder screws re
27. See Diagnostic Lights Optional on page 23 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 LCD menu buttons Allows you to navigate the control panel LCD menu 6 System identification button O The identification button on the front panel can be used to locate a particular system When the button is pushed the LCD panel on the front flashes blue until the button is pushed again 7 Power on indicator power button The power on indicator lights when the system power is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take several seconds up to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds About Your System 13 Item Indicator Button or Icon C
28. See General Memory Module Installation Guidelines on page 108 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device on page 148 Troubleshooting an Optical Drive on page 158 or Troubleshooting a Hard Drive on page 160 for the appropriate drive s installed in your system SATA Portx device not found There is no device connected to the specified SATA port Information only SATA port x device auto sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SATA port is faulty Replace the faulty drive About Your System 47 Table 1 3 System Messages continued Message Causes Corrective Actions Sector not found Faulty hard drive USB dgbk error device or USB medium Seek operation failed Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 148 or Troubleshooting a Hard Drive on page 160 for the appropriate drive s installed in your system Shutdown failure General system
29. See Opening the System on page 85 Verify that the installed expansion cards are compliant with the expansion card installation guidelines See Expansion Card Installation Guidelines on page 114 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 115 Close the system See Closing the System on page 86 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 l Troubleshooting Your System 10 Remove all expansion cards installed in the system See Removing an Expansion Card on page 118 11 Close the system See Closing the System on page 86 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 177 14 For each expansion card you removed in step 10 perform the following steps a Turm off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 85 c Reinstall one of the expansion cards d Close the system See Closing the System on page 86 e Run the appropriate diagnostic test If the tests fail see Gettin
30. See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Disconnect all the cables from the system board If applicable remove all expansion cards and any attached cables See Removing an Expansion Card on page 118 If applicable remove the iDRAC6 Express card See Removing an iDRAC6 Express Card Optional on page 120 If applicable remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 123 If required disconnect the cables from the SAS backplane Remove all the memory modules and memory blanks See Removing Memory Modules on page 113 K NOTE To ensure proper reinstallation of memory modules record the memory module socket locations Remove the system fan See Removing the System Fan on page 106 WARNING The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board Remove the heat sink and processor See Removing a Processor on P 8 page 126 Carefully route any loose cables away from the edges of the system board To remove the system board using a Phillips screwdriver remove all the screws on the board See Figure 3 30 While holding the two touch points on the system board slide the system board toward the front of the system See Figure 3 30 Lift the system board away from the chassis Installing System C
31. System Diagnostics Testing Options 167 Using the Custom Test Options 167 Selecting Devices for Testing 167 Contents Selecting Diagnostics Options 167 Viewing Information and Results 168 6 Jumpers and Connectors 169 System Board Jumpers 169 System Board Connectors 170 SAS Backplane Board Connectors 173 Power Distribution Board Connectors 174 Disabling a Forgotten Password 174 7 Getting Help 177 Contacting Dell 177 Glossary s osx 3 Sy tae bee E eo 179 ICO KS 6 9 5 23 tet toe OR ne See eee 5 2 189 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 lt F10 gt Enters System Services which opens the Unified Server Configurator The Unified Server Configurator allows you to access utilities such as embedded system diagnostics For more information see the Unified Server Configurator documentation lt Fll gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 lt F12 gt Starts PXE boot
32. Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Ya NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Running the System Diagnostics 167 Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the
33. UEFI Boot Manager help file UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found lt Boot options gt Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator Diagnostics and BIOS level boot options 70 Using the System Setup Program and UEFI Boot Manager UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list System Utilities Screen Option Description System Setup Accesses the System S
34. button Information only 0090 BIOS checksum failure detected system is in recovery mode See Getting Help on page 177 07017 70 Possible processor failure See Troubleshooting the Processor on page 163 09000 Memory failure See Troubleshooting System Memory on page 155 009009 Possible expansion card failure See Troubleshooting Expansion Cards on page 162 00090 Possible video failure See Getting Help on page 177 00009 0000 24 Hard drive failure Possible USB failure About Your System Ensure that the diskette drive and hard drive are properly connected See Hard Drives on page 90 for information on the drives installed in your system See Troubleshooting a USB Device on page 148 Table 1 1 Diagnostic Indicator Codes continued Code Causes Corrective Action 09900 No memory modules detected See Troubleshooting System Memory on page 155 090090 System board failure See Getting Help on page 177 09000 Memory configuration error See Troubleshooting System Memory on page 155 09000 Possible system board resource and or system board hardware failure See Getting Help on page 177 0099 Possible system resource configuration error See Getting Help on page 177 00009 Other failure Ensure that the diskette drive optical drive and hard drives are p
35. can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Online Diagnostics on page 165 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hot Swap Hard Drive on page 91 d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 l Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller K NOTE When troub
36. clear of the back panel then lift the card out of the system Replace the plastic filler plug over the port at the system back panel Back Panel Features and Indicators on page 19 for the port location Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components 123 VFlash Media Optional The VFlash media is a Secure Digital SD card that can be used with the optional iDRAC6 Enterprise card Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system See Back Panel Features and Indicators on page 19 for the location of the media slot 2 With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 3 Press the card to lock it into the slot Removing a VFlash Media To remove the VFlash media push inward on the card to release it and pull the card from the card slot Internal USB Memory Keys The USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connect
37. error The amount of Memory has been added or system memory removed or a memory has changed module may be faulty 48 About Your System See Getting Help on page 177 If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 155 Table 1 3 System Messages continued Message Causes Corrective Actions The following DIMMs should match in geometry Kors The following DIMMs should match in rank COUNT XiX 25s The following DIMMs should match in size Kok The following DIMMs should match in size and geometry SSS esa The following DIMMs should match in size and rank count SOK I Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 108 Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Thermal sensor not detected on x thermal sensor is installed in A memory module without a Replace the memory module ee Expansion Cards on See Exp Cards the specified memory slot page 114 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page
38. fully connected to the external port on the controller card For internal tape drives check the cable connections a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 85 c Reseat the controller card in the expansion card slot d Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI or the SATA connector on the system board e Ensure that a power cable is properly connected to the drive and to the power distribution board f Close the system See Closing the System on page 86 g Reconnect the system to the electrical outlet and turn on the system and attached peripherals 5 Run the appropriate online diagnostics tests See Using Online Diagnostics on page 165 If you cannot resolve the problem see Getting Help on page 177 Troubleshooting Your System 159 Troubleshooting a Hard Drive VAN CAUTION Many repairs may only be done by a certified service technician 160 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure
39. limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Unified Server Configurator USC screen VAN CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit 166 Running the System Diagnostics System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom
40. line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 155 Memory double word logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 155 Memory Initialization Warning Memory size may be reduced Memory odd even logic failure at address read value expecting value Invalid memory configuration The system will run but with less memory than is physically available Faulty or improperly installed memory modules Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 108 See Troubleshooting System Memory on page 155 Memory write read failure at address read value expecting value 4 Faulty or improperly installed memory modules About Your System See Troubleshooting System Memory on page 155 Table 1 3 System Messages continued Message Causes Corrective Actions Memory set to minimum frequency The memory frequency may be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher freq
41. may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI filler panels are essential for airflow efficiency and for EMI protection To install an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Filler Panel 1 Remove the front bezel See Removing the Front Bezel on page 81 2 Remove the EMI filler panel out of the chassis by pulling firmly on the holes in the middle of the filler panel See Figure 3 4 Installing System Components 83 Figure 3 4 Removing and Installing an EMI Filler Panel v IY added saddddddd sadadddd oddddiddd aI WUT VSS 4111 a WT WM wddddIad 1 EMI filler panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place See Figure 3 4 2 Replace the front bezel See Installing the Front Bezel on page 82 84 Installing System Components Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you A To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing t
42. page 85 Locate the faulty fan indicated by the LCD panel or the diagnostic software Reseat the fan s power cable l Troubleshooting Your System 5 Restart the system If the fan functions properly close the system See Closing the System on page 86 6 Ifthe fan does not function turn off the system and install a new fan See Removing the System Fan on page 106 and Installing the System Fan on page 107 7 Restart the system If the problem is resolved close the system See Closing the System on page 86 If the replacement fan does not operate see Getting Help on page 177 Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 108 and verify that your memory configuration complies with all applicable guidelines 1 Ifthe system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 165 If diagnostics indicates a fault follow the corr
43. password NOTE See Using the System Password on page 72 for more information Password Status When Setup Password is assigned and this field is Unlocked default Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 72 for more information TPM Security Sets the reporting of the Trusted Platform Module Off default TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements Using the System Setup Program and UEFI Boot Manager 67 Option Description TPM Activation When set to Activate the TPM is enabled to default No Change default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear VAN CAUTION Clearing the TPM will lose all encryption No default keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabli
44. repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket is removed Heat sink blank is removed in single processor configurations Ambient temperature is too high See your Getting Started Guide for your system s operating temperature requirements External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 154 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 114 Troubleshooting a Fan VAN CAUTION Many repairs may only be done by a certified service technician 154 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and all attached peripherals Open the system See Opening the System on
45. test and the test results 168 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 174 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 169 System Board Connectors Figure 6 1 System Board Jumpers and Connectors 10 11 12
46. troubleshooting 152 battery troubleshooting the RAID card battery 161 battery system replacing 130 blank hard drive 90 BMC configuring 76 c CD drive troubleshooting 158 connectors USB 12 19 video 12 19 contacting Dell 177 control panel assembly features 12 installing 138 LCD panel features 14 removing 136 cooling fans troubleshooting 154 cover closing 86 damaged systems troubleshooting 152 Dell contacting 177 Dell PowerEdge Diagnostics using 165 diagnostics advanced testing options 167 testing options 167 using Dell PowerEdge Diagnostics 165 when to use 166 DIMMs See memory modules DIMMs drive blank installing 91 removing 90 drive carrier hard drive 94 E error messages 58 Index 189 expansion card troubleshooting 162 expansion cards installing 115 removing 118 expansion slots 114 F front panel features 12 G guidelines connecting external devices 21 expansion card installation 114 memory installation 108 hard drive drive carrier 94 installing 93 removing 91 troubleshooting 160 hard drives cabled installing 97 removing 95 heat sink 127 hot plug hard drives 90 iDRAC card installing 119 121 iDRAC Configuration Utility 77 indicators front panel 12 NIC 21 power 12 22 installing control panel assembly 138 expansion card 115 hard drive cabled 97 hard drive blank
47. 1 4 104 Installing System Components Removing a Non Redundant Power Supply 1 2 3 4 Turn off the system and all attached peripherals Disconnect the power cable from the power supply Open the system See Opening the System on page 85 Disconnect all cables from the power supply to the system board hard drives and optical drive Loosen the three screws securing the power supply to the chassis and lift the power supply to remove it from the chassis See Figure 3 15 Figure 3 15 Removing and Replacing a Non Redundant Power Supply NN 4 ee ey ee ee Cb ee ee Cb ee ee 2 el prdadntntn data tn dates g EANAN non redundant power supply 2 screws 3 Installing System Components 105 Installing a Non Redundant Power Supply 1 u 00 0 Aa O Open the system See Opening the System on page 85 Place the power supply in the chassis Tighten the three screws to secure the power supply to the chassis Connect all cables to the system board and drives Replace the system cover See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals System Fan Removing the System Fan A A A 106 WARNING The system fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before rem
48. 152 About Your System 49 Table 1 3 System Messages continued Message Causes Corrective Actions Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 57 If the problem persists replace the system battery See Chassis Intrusion Switch on page 134 Timer chip counter 2 failed Faulty system board See Getting Help on page 177 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message is displayed during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure 50 A Trusted Platform Module TPM function has failed About Your System See Getting Help on page 177 Table 1 3 System Messages continued Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because Restart the system and update the Unified Server image System System
49. 17 Hard Drive Indicator Patterns 2 2 18 Back Panel Features and Indicators 19 Guidelines for Connecting External Devices 21 NIC IndicatorCodes 21 Power Indicator Codes 22 Diagnostic Lights Optional 2 23 LCD Status Messages 25 Viewing Status Messages 26 Removing LCD Status Messages 26 System Messages 39 Warning Messages 54 Diagnostics Messages 54 Contents 2 Usi Alert Messages 0 2 4 Other Information YouMayNeed ng the System Setup Program and UEFI Boot Manager Contents Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys a ka ee we ee eA ee aS System Setup Options MainScreen 000 Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignment Screen Serial Communication Screen Embedded Server Management Screen Optional ons cs ma ea ha eo ee Power Management Screen System Security Screen EXI SCTE soe ae eet aol ea aw oot Oh Ss
50. 177 35 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2019 Parity error Parity error Remove AC power to the Power cycle AC system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E201A SuperIO SIO failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system AE If the problem persists P P see Getting Help on page 177 E201B Keyboard Keyboard controller failure Remove AC power to the Controller system for 10 seconds and error Power restart the system Sy re ne If the problem persists see Getting Help on page 177 E201C SMI System management Remove AC power to the initializati interrupt SMI system for 10 seconds and on failure initialization failure restart the system ROUSE ENCES If the problem persists AC see Getting Help on page 177 E201D Shutdown test BIOS shutdown Remove AC power to the failure test failure system for 10 seconds and Power cycle restart the system RCs If the problem persists see Getting Help on page 177 36 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory on Check DIMMs page 155 If the problem persists see Getting Help on page 177 E2020 CPU Processor configuration Ch
51. 2 bezel 3 bezel key lock 4 bezel tabs 2 5 tab slots 2 Installing System Components 81 Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis See Figure 3 2 2 Press the top end of the bezel into the chassis until the lever locks into place 3 Using the system key lock the bezel Front Bezel Inserts Removing the Front Bezel Insert K NOTE Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel K NOTE Bezel inserts may contain screws on the inside You can attach the screws to new drives as needed 1 Remove the front bezel See Removing the Front Bezel on page 81 2 Press the insert tab and pull the insert away from the bezel See Figure 3 3 Figure 3 3 Removing and Installing the Front Bezel Insert 2 1 front bezel 2 front bezel insert 3 insert tab 82 Installing System Components Installing the Front Bezel Insert K NOTE If you remove a drive from one or more of the front drive bays replace the corresponding insert s on the front bezel 1 From the back of the bezel align the insert tab with the corresponding notch on the bezel Press the insert until the tab snaps into place See Figure 3 3 2 Replace the front bezel See Installing the Front Bezel on page 82 EMI Filler Panel Depending on the configuration of your system an electromagnetic interference EMI filler panel
52. 9 CPU Processor 30 CTRL_PNL Control panel connector 31 INTRUSION Chassis intrusion switch connector 32 2 Memory module slot B1 white release lever 33 4 Memory module slot B2 34 6 Memory module slot B3 35 l Memory module slot A1 white release lever 36 3 Memory module slot A2 37 5 Memory module slot A3 172 Jumpers and Connectors SAS Backplane Board Connectors Figure 6 2 SAS Backplane Board Connectors back 1 hard drive connectors 0 3 2 backplane power BKPLN 3 SAS A connector Jumpers andConnectors 173 Power Distribution Board Connectors 1 J_PWR1 connector 2 J_PWR2 connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 174 Jumpers and Connectors 10 11 12 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board Close the system Reconnect
53. 91 hard drives 93 iDRAC card 119 121 memory modules 111 processor 129 SAS backplane board 140 K keyboards troubleshooting 148 L LCD panel features 14 menus 15 memory Index 190 troubleshooting 155 memory key connector USB 124 memory modules DIMMs configuring 108 installing 111 removing 113 messages error messages 58 status LCD 25 warning 54 microprocessor See processor microprocessors troubleshooting 163 N NIC indicators 21 NICs troubleshooting 149 0 options system setup 59 P password disabling 174 setup 74 system 72 phone numbers 177 POST accessing system features 11 power indicators 12 22 power supplies indicators 22 removing 103 105 replacing 104 106 troubleshooting 153 processor installing 129 removing 126 upgrades 126 removing control panel assembly 136 expansion cards 118 hard drive cabled 95 hard drive blank 90 hard drive from a drive carrier 94 hard drives 91 memory modules 113 power supply 103 105 processor 126 SAS backplane board 138 replacing power supply 104 106 system battery 130 Index 191 S safety 147 SAS backplane board installing 140 removing 138 SAS controller daughter card troubleshooting 161 SAS RAID controller daughter card troubleshooting 161 SD card troubleshooting 157 securing your system 67 73 setup password 74 slots See expansi
54. Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required 74 Using the System Setup Program and UEFI Boot Manager Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password Embedded System Management
55. Components 139 Installing the SAS Backplane 1 10 11 Lower the backplane into the system being careful to avoid damaging components on the face of the board Align the slots on the SAS backplane with the tabs on the chassis Slide down the SAS backplane until the release pin snaps into place See Figure 3 28 Connect the SAS data and power cables to the SAS backplane Connect the SAS data and power cables to their respective connectors See Figure 3 28 Install the hard drives in their original locations See Installing a Hot Swap Hard Drive on page 93 Close the system See Closing the System on page 86 Replace the front bezel See Installing the Front Bezel on page 82 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Power Distribution Board Removing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician 140 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical o
56. Dell PowerEdge 1310 Systems Hardware Owners Manual DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc MS DOS Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own July 2009 Rev A00 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicators 12 LCD Panel Features Optional 14 Home Screen 0 00000 15 Setup Menu 0 16 ViewMenu 0 0000000
57. Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation KEYS cor hove te tba dete hed Sa hal ee atti aos UEFI Boot Manager Screen UEFI Boot Settings Screen System Utilities Screen System and Setup Password Features 711 Using the System Password 72 Using the Setup Password 74 Embedded System Management 75 Baseboard Management Controller Configuration 76 Entering the BMC Setup Module 76 iDRAC Configuration Utility 77 Entering the iDRAC Configuration Utility 71 3 Installing System Components 79 Recommended Tools 79 Inside the System 0 79 FrontBezel 2 2 222004 81 Removing the Front Bezel 81 Installing the FrontBezel 82 Front Bezellnserts 82 Removing the Front Bezellnsert 82 Installing the Front Bezellnsert 83 EMIFillerPanel 83 Removing an EMI Filler Panel 83 Installing an EMI Filler Panel 2 84 Opening and Closing the System 85 Opening the System 85 Closing the System 86 Expansion Card Stabilizer 2 87 Removing the Expansion Card Stabilizer 87 Contents Installing the Expansion Card Stabilizer 87 Cooling Shroud
58. If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots 72 Using the System Setup Program and UEFI Boot Manager Using Your System Password to Secur
59. OS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 177 Troubleshooting a Serial 1 0 Device 1 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Tum off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 177 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 Restart the system and check for any system messages pertaining to the NIC controller Troubleshooting Your System 149 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 21 e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation set
60. Review amp clear SEL The system BIOS has reported an I O channel check information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 About Your System 31 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1711 PCI parity The system BIOS has Remove and reseat the error on Bus reported a PCI parity error PCle expansion cards Device ona component that If the problem persists Function resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 162 function PCI parity The system BIOS has Remove and reseat the error on Slot reported a PCI parity error PCle expansion cards Review amp ona component that If the problem persists clear SEL resides in the specified slot see Troubleshooting Expansion Cards on page 162 E1712 PCI system The system BIOS has Remove and reseat the error on Bus reported a PCI system PCle expansion cards Device error ona component If the problem persists Function that resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 162 function E1714 Unknown The system BIOS has Check the SEL for more error Review determined there has information and then amp clear SEL been an error in the clear the SEL system but is unable to Remove AC pow
61. Services image Configurator repository to halted is either corrupted in the the latest software to restore system firmware or has full functionality See the been lost due to system Unified Server Configurator board replacement user documentation for more information The iDRAC6 Enterprise Restore the flash memory card flash memory may using the latest version on be corrupted support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated Reseat the memory modules interrupt in protected mode memory modules or faulty keyboard mouse controller chip See Troubleshooting System Memory on page 155 If the problem persists see Getting Help on page 177 Unsupported CPU combination Unsupported CPU stepping detected Processor is not supported by the system Install a supported processor See Processor on page 126 Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 108 About Your System 51 Table 1 3 System Messages continued Message Causes Corrective Actions Unsupported Invalid memory Ensure that the memory memory configuration Memory modules are installed
62. TION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported Remove the front bezel See Removing the Front Bezel on page 81 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 90 Install the hot swap hard drive into the hard drive carrier See Installing a Hot Swap Hard Drive Into a Drive Carrier on page 95 With the handle on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane Push in on the hard drive carrier and rotate the handle up until it snaps into place Replace the front bezel See Installing the Front Bezel on page 82 Installing System Components 93 Removing a Hot Swap Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 9 Figure 3 9 Removing and Installing a Hot Swap Hard Drive 1 hard drive 2 screws 4 3 SAS SATA screw hole 4 hard drive carrier 94 Installing System Components Installing a Hot Swap Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 9 K NOTE For a 2 5 inch hard drive secure the hard drive into an insert
63. able fields are IP ead isinstalled onthe Subnet Sub and Gateway Gtw Select Setup DNS system the BMC option is to enable DNS and to view domain addresses Two replaced by DRAC separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages on page 25 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 17 to see the options and option items that can be selected to display by default on the Home screen 16 About Your System View Menu Option Description BMC IP or DRAC IP Displays the Pv4 or IPv6 addresses for the iDRAC6 NOTE If an iDRAC6 Express Addresses include DNS Primary and Secondary card is installed on the system the BMC IP option is replaced by DRAC IP Gateway IP and Subnet IPv6 does not have Subnet NOTE BMC IP supports only IPv4 addresses MAC Displays the MAC addresses for DRAC iSCSIn or NETn NOTE If the iDRAC Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Numb
64. and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS Progress mode 4 Right Moves the cursor forward in one step increments Home Screen During message scrolling Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors present When the system is in standby mode About Your System 15 the LCD backlight will turn off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon e is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Setup Menu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description BMC or DRAC Select DHOP or Static IP to configure the network NOTE If an iDRAC6 Express mode If Static IP is selected the avail
65. and right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 58 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Dell Inc lt tner dell com gt PowerEdge T310 BIOS Version xx yy ss This is DOS Setup AEE Toye aaa System Time 00 00 00 System Date DAY MO DATE YR Memory 3ettings lt Enter gt Processor Settings lt Enter gt SATA Settings lt Enter gt Boot Settings lt Enter gt Integrated Devices lt Enter gt PCI IRQ Assignment lt Enter gt Serial Communication lt Enter gt Embedded Server Management lt Enter gt Power Management lt Enter gt es ee eee K NOTE The options for the System Setup program change based on the system configuration Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 Processor Settings Displays information related to processors speed cache and so on See Processor Settings Screen on page 62 Using the System Setup Program and UEFI Boo
66. and then slide in into the drive carrier 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier Removing a Cabled Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 85 Disconnect the power and data cables from the hard drive in the drive bay Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the bay See Figure 3 10 Installing System Components 95 Figure 3 10 Removing or Installing a Cabled Hard Drive power data cable 2 tabs 2 w hard drive 4 hard drive bracket 5 Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard dri
67. ble to the system board 4 Replace the cooling shroud See Installing the Cooling Shroud on page 89 ol Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Lay the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet oo N 0 Turn on the system and attached peripherals System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMM s Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 800 or 1067 MHz Your system supports single channel mode and dual channel mode The system contains a total of six memory sockets UDIMM supports single rank and dual rank DIMMs Only RDIMM supports quad rank DIMMs The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used e Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB are supported for a total of up to 24 GB e Quad rank RDIMMs are supported for a total of up to 32 GB e 1 GB and 2 GB UDIMM sS are supported for a total of up to 8 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your sy
68. ce function About Your System Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 162 33 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1810 Hard drive The specified hard drive See Troubleshooting a fault Review has experienced a fault Hard Drive on page 160 amp clear SEL E1812 Hard drive The specified hard drive Information only removed has been removed from Check drive the system E1A14 SAS cable A SAS cable A is missing Reseat the cable If the failure or bad problem persists Check replace cable Connect ron If the problem persists see Getting Help on page 177 E1A1D Control panel USB cable to the Reseat the cable If the USB cable not control panel is problem persists detected missing or bad replace cable check cepkg If the problem persists see Getting Help on page 177 E2010 Memory not No memory was Install memory or reseat detected detected in the system the memory modules Inspect See Installing Memory DIMMs Modules on page 111 or Troubleshooting System Memory on page 155 E2011 Memory Memory detected but is See Troubleshooting configuratio not configurable System Memory on n failure Error detected during page 155 Check DIMMs memory configuration E2012 Memory Memory configured See Troubleshooting configured but is unusable System Memor
69. ch any peripherals and connect the system to an electrical outlet 9 Turn on the system and attached peripherals Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 85 While pressing inwards on the touch points of the expansion card stabilizer lift it away from the system See Figure 3 6 Installing the Expansion Card Stabilizer 1 ao 1 Aa Ww Align the expansion card stabilizer with the slots on the chassis and the cooling shroud Hold the touch points and lower the expansion card stabilizer See Figure 3 6 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Installing System Components 87 Cooling Shroud The cooling shroud covers the processor heat sink and memory modules and provides air flow to these components The cooling shroud directs airflow over the system processor and memory modules A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them A CAUTION Many repairs may only be done by a certified service technician You s
70. ct the chassis intrusion switch cable to the connector on the system board Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet u oo G0 A Turn on the system and attached peripherals Installing System Components 135 Control Panel Assembly Removing the Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the bezel See Removing the Front Bezel on page 81 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 85 A CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable 4 To disconnect the control panel assembly cable from the connector on the system board press the metal tabs on the ends of the cable connector See Figure 3 27 Gently pull the connector out of the socket 6 Using a Phillips screwdriver remove the screw that secures the control panel assembly to the chassis S
71. cted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Insert the notch on the Integrated Dell Remote Access Controller 6 IDRAC6 Express card into the clip on the system board 4 Align the front edge of the card with the connector on the system board See Figure 3 19 for the location of the connector 5 Press the card down until it is fully seated See Figure 3 19 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder Installing System Components 119 Figure 3 19 Installing or Removing an iDRAC6 Express Card Optional or WwW 6 7 8 9 clip 2 iDRAC6 Express card retention standoff tab clip 4 iDRAC6 Express card connector notch Close the system See Closing the System on page 86 Place the system upright on a flat stable surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Removing an iDRAC6 Express Card Optional VAN CAUTION Many repairs may only be done by a certified service technician 120 You should only perform troubleshooting and simple repairs as autho
72. ctivity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal See Hard Drive Indicator Patterns on page 18 3 Press the button on the front of the drive carrier to release the carrier handle See Figure 3 8 Installing System Components 91 4 Open the hard drive carrier release handle to release the drive See Figure 3 8 5 Slide the hard drive out until it is free of the drive bay 6 Remove the hard drive from the carrier See Removing a Hot Swap Hard Drive From a Hard Drive Carrier on page 94 7 Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 91 8 Replace the front bezel See Installing the Front Bezel on page 82 A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Figure 3 8 Removing or Installing a Hot Swap Hard Drive 1 release button 2 hard drive carrier handle 3 hard drive carrier 92 Installing System Components Installing a Hot Swap Hard Drive A A A A CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAU
73. d and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 4 Remove the cooling shroud See Removing the Cooling Shroud on page 88 5 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 6 Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 20 7 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 Enterprise connector on the system board and lower the card into place See Figure 3 20 Installing System Components 121 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Figure 3 20 Installing or Removing an iDRAC6 Enterprise Card Optional 122 10 11 12 13 iDRAC6 Enterprise card 2 VFlash media slot VFlash SD card 4 retention standoff posts 2 retention standoff tabs 2 6 iDRAC6 Enterprise card connector Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Reattach any peripherals and connect the syst
74. d memory blanks See Installing Memory Modules on page 111 If applicable replace the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 119 If applicable replace the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 121 If applicable replace all the expansion cards See Installing an Expansion Card on page 115 Connect all the cables to the system board Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals NOTE See Running the System Diagnostics on page 165 to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 166 for information about running the diagnostics Installing System Components 145 146 Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz
75. de An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes 182 Glossary Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more set
76. e See your operating system documentation No timer tick interrupt PCI BIOS failed to install Faulty system board PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s See Getting Help on page 177 Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 162 PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards on page 162 If the problem persists see Getting Help on page 177 Plug amp Play Configuration Error 46 Error encountered in initializing PCle device faulty system board About Your System Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 162 Table 1 3 System Messages continued Message Causes Corrective Actions Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration
77. e Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 74 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 Press lt Ctrl gt lt Enter gt at the password prompt to d
78. e purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests Running the System Diagnostics 165 e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error
79. e system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 165 for more information about system diagnostics 54 About Your System Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system managem
80. e the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Installing System Components Figure 3 24 Replacing the System Battery 10 11 12 positive side of battery connector 2 system battery negative side of battery connector Remove the PCle expansion card from slot 1 See Removing an Expansion Card on page 118 Locate the battery socket See System Board Connectors on page 170 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Support the battery connector by pressing down firmly on the positive side of the connector Press the battery toward the positive side of the connector and lift it up out of the sec
81. eck screen for specific configuratio failure error messages n failure See Troubleshooting the Check screen Processor on page 163 message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages configur See Troubleshooting ation Review System Memory on User Guide page 155 E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message E2023 BIOS unable The system BIOS could See Troubleshooting to mirror not enable memory System Memory on memory Check mirroring because of a page 155 DIMMs faulty memory module or an invalid memory configuration E2110 Multibit The memory module in See Troubleshooting Error on DIMM Reseat DIMM slot has had a multi bit error MBE About Your System System Memory on page 155 37 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2111 SBE log The system BIOS has Remove AC power to the disabled on disabled memory single bit system for 10 seconds and DIMM error SBE logging and restart the system Reseat DIMM will not log any more SBES Ifthe problem persists until the System a see Troubleshooting rebooted represents Syste Memi iyt on the memory module page 155 implicated by the BIOS E2113 Mem mirror The system BIOS has Remove AC power to the OFF on DIMM disabled memory mirro
82. ective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Tum on the system and attached peripherals and note the messages on the screen Go to step 15 if an error message appears indicating a fault with a specific memory module Troubleshooting Your System 155 156 10 11 12 13 14 15 16 17 18 19 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 15 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 108 Reseat the memory modules in their sockets See Installing Memory Modules on page 111 Replace the cooling shroud See Installing the Cooling Shroud on page 89 Close the system See Closing the System on page 86 Place the system upright Reconnect the system to its electrical outlet and turn on the s
83. ed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e Ifyou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 e Invalid memory configurations could cause the system to halt at startup without any video output See Expansion Cards on page 114 For all other startup issues note the LCD panel messages and any system messages that appear onscreen See LCD Status Messages on page 25 and System Messages on page 39 for more information Troubleshooting Your System 147 Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 3 for the front and back panel connectors on your system Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor
84. ee Figure 3 27 7 Press the release latch and slide the control panel away from chassis VAN CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable 8 To disconnect the control panel cable from the connector on the control panel board squeeze the metal tabs on the ends of the cable connector See Figure 3 27 9 Gently pull the connector out of the socket 136 Installing System Components Figure 3 27 Removing and Installing the Control Panel 1 control panel cable 2 control panel assembly 3 control panel screw 4 release latch Installing System Components 137 Installing the Control Panel Assembly 1 2 3 ao ao N oO ol Push the control panel gently into the chassis Connect the control panel cable to the control panel board Using a Phillips screwdriver replace the screw that secures the control panel assembly to the chassis Connect the control panel assembly cable to the system board See Figure 3 27 Close the system See Closing the System on page 86 Place the system upright on a flat surface Replace the front bezel See Installing the Front Bezel on page 82 Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals SAS Backplane Removing the SAS Backplane A CAUTION Many repairs may only be done by a certified service technician 4 138 You should only perform troubleshooting and
85. eg a 1 USB memory key 2 USB memory key connector Installing System Components 125 Processor Removing a Processor A A Aa CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 WARNING The heat sink and processor are hot to touch for some time after the system has been p
86. em to an electrical outlet Turn on the system and attached peripherals Installing System Components Removing an iDRAC6 Enterprise Card TX CAUTION Many repairs may only be done by a certified service technician 10 11 12 13 14 15 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If present disconnect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel See Figure 1 3 Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Remove the VFlash media card if installed from the iDRAC6 Enterprise card Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is
87. emoving an Optical or a Tape Drive VAN CAUTION Many repairs may only be done by a certified service technician 10 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the front bezel See Removing the Front Bezel on page 81 Open the system See Opening the System on page 85 Disconnect the power and data cables from the back of the drive See Figure 3 12 Slide the drive release latch in the direction of the arrow to release the shoulder screw and then slide the drive out of the bay See Figure 3 12 If you are installing another drive in the bay see Installing an Optical or Tape Drive on page 100 If the drive is being permanently removed a Install an EMI filler panel into the empty drive bay See Installing an EMI Filler Panel on page 84 b Install a front bezel insert in the front bezel See Installing the Front Bezel Insert on page 83 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the sy
88. ems on page 154 E1216 3 3V 3 3V voltage regulator Remove and reseat the Regulator has failed PCIe expansion cards failure If the problem persists Reseat PCIe cards see Troubleshooting Expansion Cards on page 162 E1229 CPU VCOR Regulator failure Reseat CPU G Specified processor VCORE voltage regulator has failed Reseat the processor See Troubleshooting the Processor on page 163 If the problem persists see Getting Help on page 177 About Your System 27 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E122A CPU VTT Specified processor VTT Reseat the processor Regulator voltage regulator has failed See Troubleshooting the failure Processor on page 163 Reeve eros If the problem persists see Getting Help on page 177 E122C CPU Power A power fault was Remove AC power to the Fault Power detected when powering system for 10 seconds and cycle AC up the processor restart the system If the problem persists see Getting Help on page 177 E122D Memory One of the memory Reseat the memory Regulator regulators has failed modules See Failed Troubleshooting System Reseat DIMMs Memory on page 155 E122E On board One of the on board Remove AC power to the regulator voltage regulators failed system for 10 seconds and failed Call restart the system SUpport If the problem persists see Getting Help on page 177
89. ems can optionally use a FAT file system structure 180 Glossary Fibre Channel A high speed network interface used primarily with networked storage devices flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access control
90. en displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is active Using the System Setup Program and UEFI Boot Manager 69 If your operating system begins to load before you press lt F 11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt lt Esc gt Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens lt Fl1 gt Displays the
91. ent software system updates and system components that you purchased with your system The Unified Server Configurator User s Guide provides information about setting up USC configuring hardware and firmware and deploying the operating system NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System 55 56 About Your System Using the System Setup Program and UEFI Boot Manager Run the System Setup program to familiarize yourself with your system configuration and to e Change the NVRAM settings after you add or remove hardware e Set or change user selectable options e Enable or disable integrated devices Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlay the system BIOS See Entering the UEFI Boot Manager on page 69 for more information on this interface You select the boot mode in the Boot Mode field of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system to the
92. equence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field provides the location of the operating system files for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do so Hard Disk Drive Sequence The sequence of hard drives Use the up and down arrow keys to choose the hard disk USB Flash Drive Emulation Type Determines the emulation type for a USB flash drive Auto automatically chooses the appropriate emulation type for the device Boot Sequence Retry Disabled default If this field is Enabled and the system fails to boot the system reattempts to boot after 30 seconds Using the System Setup Program and UEFI Boot Manager 63 Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller Enabled default User Accessible USB Ports Enables or disables the user accessible USB ports All Ports On default Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port Enables or disables the internal USB port On default Embedded NIC and NIC2 Enables or disables the operating system interface of the embedded NICs The NICs may also be accessed through the system s management controller Embedded Gb NICI Enab
93. er Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 About Your System 17 Hard Drive Indicator Patterns 1 hard drive activity indicator green 2 hard drive status indicator green and amber Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off 18 About Your System Drive predicted failure Drive Status Indicator Pattern RAID Only Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three Rebuild aborted seconds and off six seconds Back Panel Features and Indicators Figure 1 3 Back Panel Features and Indicators es About Your System
94. er to the determine its origin system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 32 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1715 Fatal I O The system BIOS has Check the SEL for Error Review determined there more information amp clear SEL has been a fatal error and then clear the SEL in the system Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E1716 Chipset IERR The system BIOS has Check the SEL for Bus Dev Function Review amp clear SEL reported a chipset internal error that resides in bus device function more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E1717 CPU internal error Review amp clear SEL The system BIOS has determined that the processor has had an internal error Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E171F PCIe fatal error on Bus Device Function The system BIOS has reported a PCle fatal error on a component that resides in PCI configuration space at bus devi
95. es SD cards e USB memory key e Expansion cards iDRAC6 Express card iDRAC6 Enterprise card e Expansion cards e Power supplies e System fan e Processor and heat sink e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 86 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 177 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 115 Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 If the tests fail see Getting Help on page 177 Troubleshooting Your System 151 Troubleshooting a Damaged System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85
96. es to the system board Replace the power supplies See Installing a Redundant Power Supply on page 104 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician 142 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Installing System Components 10 11 12 13 14 15 16 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 85 Remove the expansion card stabilizer
97. etup program without rebooting System Services USC Restarts the system and accesses the USC which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 174 Your system is shipped without the system password feature enabled Operate the system only with system password protection A CAUTION The password features provide a basic level of security for the data on your system VAN CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Setup Program and UEFI Boot Manager _ 71 Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password
98. for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution 186 Glossary virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 187 188 Glossary Index batteries
99. g e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Tur on or restart your system 2 Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again 76 Using the System Setup Program and UEFI Boot Manager IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server The iDRAC Configuration Utility provides the following features Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup te
100. g Help on page 177 Troubleshooting the Processor VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 165 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 4 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Troubleshooting Your System 163 5 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 129 6 Replace the cooling shroud See Installing the Cooling Shroud on page 89 7 Close the system See Closing the System on page 86 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 177 164 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance Th
101. hat is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Unless you are removing a hot swap component such as a hard drive or a power supply turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals Lay the system on a flat surface Turn the lock on the cover release latch counterclockwise to the unlocked position See Figure 3 5 Press the cover release latch and rotate the latch end of the cover away from the system See Figure 3 5 Grasp the cover on both sides and carefully lift the cover away from the system See Figure 3 5 Installing System Components 85 Figure 3 5 Opening and Closing the System 1 cover release latch lock 2 cover release latch 3 system cover 4 chassis slots Closing the System Ensure that all internal cables are connected and folded out of the way Ensure that no tools or extra parts are left inside the system Place the bottom edge of the cover opposite from the cover release latch into the slots in the system chassis See Figure 3 5 Lower the cover into the chassis Press the latch end of the cover into the chassis until the latch locks into place 6 Turn the lock on the cover release latch clockwise to the locked position See Figure 3 5 86 Installing System Components 7 Place the system upright on a flat surface 8 Reatta
102. hen you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing the Front Bezel on page 81 2 Grasp the front of the hard drive blank press the release handle and slide the blank out until it is free of the drive bay See Figure 3 7 3 Slide the drive blank out until it is free of the drive bay 90 Installing System Components Figure 3 7 Removing or Installing a Hard Drive Blank 1 hard drive blank 2 release handle Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place Removing a Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive removal and installation See the documentation provided with your operating system for more information 1 Remove the front bezel See Removing the Front Bezel on page 81 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your controller documentation for information about hot swap drive removal If the drive has been online the green a
103. hould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 4 Remove the cable secured into the bracket on the side of the cooling shroud See Figure 3 6 5 Hold the touch point and rotate the cooling shroud 180 away from the chassis 88 Installing System Components Figure 3 6 Removing and Installing the Cooling Shroud 1 3 5 cooling shroud 2 expansion card stabilizer expansion card stabilizer touch 4 cable bracket points 2 cooling shroud touch point Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point Ensure that no cables are pinned under the edges of the cooling shroud Secure the cable into the bracket on the side of the cooling shroud
104. ies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Chassis Intrusion Switch on page 134 reboot Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory will run but with valid configuration configuration reduced functionality See General Memory detected Module Installation The memory configuration is not optimal The recommended memory configuration is lt message gt Guidelines on page 108 If the problem persists see Troubleshooting System Memory on page 155 About Your System 53 Table 1 3 System Messages continued Message Causes Corrective Actions Write fault Faulty USB device Replace the USB medium or Write fault on USB medium optical l device Ensure that the USB selected drive drive assembly hard drive SAS backplane or or hard drive subsystem SATA cables are properly connected See Troubleshooting a USB Device on page 148 Troubleshooting an Internal USB Key on page 157 and Troubleshooting a Hard Drive on page 160 K NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 179 Warning Messages A warning message alerts you of a possible problem and prompts you to respond before th
105. ilizer on page 87 Remove the storage controller card See Removing an Expansion Card on page 118 To disconnect the RAID battery cable from the connector on the storage card press the tab on the RAID battery cable connector and gently pull the cable connector out of the connector on the storage card See Figure 3 25 Pull the battery carrier release tab and lift the battery carrier out of the battery carrier slots on the chassis See Figure 3 25 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 25 Installing System Components Figure 3 25 Removing and Installing the RAID Battery 1 battery cable connector 2 battery carrier slots 2 3 battery carrier 4 battery carrier tabs 5 battery carrier release tab 6 RAID battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 25 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis 3 Slide the battery carrier into the battery carrier slots until it locks into place See Figure 3 25 Installing System Components 133 4 Connect the battery cable to the connector on the storage card and replace the storage controller card See Installing an Expansion Card on page 115 5 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86
106. in a configuration modules are mismatched valid configuration See DIMM mismatch across slots detected gt gt ara Warning A fatal error has caused System reset Please check the system event log in the specified slots A fatal system error occurred and caused the system to reboot General Memory Module Installation Guidelines on page 108 Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 147 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the display module the control panel board and the system board See Control Panel Assembly on page 136 Warning No micro code update loaded for processor n 52 Micro code update failed About Your System Update the BIOS firmware See Getting Help on page 177 Table 1 3 System Messages continued Message Causes Corrective Actions Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will The system configuration of processor memory modules and expansion cards may not be supported by the power suppl
107. ing the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance 66 Using the System Setup Program and UEFI Boot Manager Option Description CPU Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minimum Power Fan Power and Performance Management Options are Maximum Performance or Minimum Power Memory Power and Performance Management Options are Maximum Performance a specified frequency or Minimum Power System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 72 for more information Setup Password Restricts access to the System Setup program by using a setup
108. ing an Expansion Card on page 115 9 Ifyou have a battery cached PERC controller ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Troubleshooting Your System 161 10 11 12 If you have a SAS backplane verify that the cable connections between the SAS backplane and the SAS controller are correct Ensure that the cables are firmly connected to the SAS controller and the SAS backplane board Close the system See Closing the System on page 86 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 177 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician 162 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system
109. isable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST Select the System Security screen to verify that the Password Status is Unlocked Using the System Setup Program and UEFI Boot Manager 73 4 Type the system password 5 Confirm that Not Enabled is displayed for the System Password If Not Enabled is displayed for the System Password the system password has been deleted If Enabled is displayed for the System Password press the lt Alt gt lt b gt key combination to restart the system and repeat step 1 to step 5 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt
110. l memory module configurations and the physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Installing System Components 109 Table 3 1 Sample RDIMM Memory Configurations Memory Sockets Processor Memory 2 Physical _ Available Module Size 3 4 Memory GB Memory GB 5 6 1 GB X l all X X 2 X X X X 4 X X X X IX X 6 2 GB X 2 all X X 4 X X X X 8 X X X X IX X 12 4 GB X X 8 all X X 16 8 GB X X 32 all Table 3 2 Sample UDIMM Memory Configurations Memory Sockets Processor esaesa E eect a at 5 6 1 GB X l all X X 2 X X X X 4 2 GB all X X 4 X X X X 110 Installing System Components Installing Memory Modules A WARNING The memory modules are hot to touch for some time after the system A has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran
111. ler that uses the Internet SCSI protocol IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SCSI see SCSI A protocol that enables SCSI device communication across a network or the Internet Glossary 181 jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting dio
112. les or disables the embedded NIC Options are Enabled with PXE Enabled Enabled with PXE Enabled with iSCSI Boot default and Disabled PXE support allows the system to boot from the network MAC Address Displays the MAC address for the NIC Embedded Gb NIC2 Enables or disables the embedded NIC Enabled default OS Watchdog Timer Sets a timer to monitor the operating system for activity Disabled default and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Embedded Video Displays the total amount of video memory available in Controller the embedded video controller Enabled default 64 Using the System Setup Program and UEFI Boot Manager PCI IRQ Assignment Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication On without Console Redirection default Options are On without Console Redirection On with Console Redirection via COM and Off Serial Port Address Specifies the address of the serial ports
113. leshooting a SAS or PERC controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 57 3 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt for a SAS controller e lt Ctrl gt lt R gt for PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 5 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System on page 85 Remove the cooling shroud See Removing the Cooling Shroud on page 88 8 Ensure that the controller card is firmly seated into the system board connector See Install
114. lot priority indicated All other expansion cards should be installed in card priority and slot priority order Installing System Components Table 3 3 Expansion Card Installation Priority Max 25 W Card Priority Card Type Slot Priority Allowed Card l PERC 6 i Adapter l l Y 2 S300 Adapter 1 2 l Y 3 SAS 6 iR 1 2 l y 4 SAS 5 iR 3 1 l Y 5 PERC 6 E 256 1 2 3 2 Y 6 PERC 6 E 512 1 2 3 2 Y 7 SAS 5 E L233 2 Y 8 All other NICs 3 1 2 3 N 9 Non Dell storage cards l l N 10 Intel PRO 1000PT 1G Cu 4 5 3 3 N Single Port NIC Refer to the expansion card s documentation to determine if the maximum power exceeds 15W Any cards that exceed 15W will be affected by the restriction of one 25W card Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before installing any expansion cards see Expansion card installation Guidelines Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 85 Remove
115. me with the card for information about its cable connections Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Install any device drivers required for the card as described in the documentation for the card Installing System Components Figure 3 18 Removing and Installing an Expansion Card PISTIS GIDJIIIA EE ZID A ce A 5 6 7 1 expansion card stabilizer 2 expansion card stabilizer touch points 2 3 expansion card latch 4 expansion card 5 expansion card tab 6 expansion card tab slot 7 expansion card connector Installing System Components 117 Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician 118 10 11 12 13 14 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and periphe
116. message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Becau
117. move the three shoulder screws from the old drive or the back of the 5 25 inch front bezel insert Figure 3 13 Installing Optical or Tape Drive Shoulder Screws 1 shoulder screws 3 7 From the front of the system align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place See Figure 3 12 Attach the power and data cables to the drive 9 Replace the front bezel See Installing the Front Bezel on page 82 10 Close the system See Closing the System on page 86 102 Installing System Components 11 Place the system upright on a flat surface 12 Reattach any peripherals and connect the system to an electrical outlet 13 Turn on the system and attached peripherals 14 Test the drive by running system diagnostics optional See Running the System Diagnostics on page 165 Power Supplies Your system supports the following power supply modules e 375 W non redundant power supply e 400 W redundant power supply If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Redundant Power Supply A CAUTION The system requires one power supply to operate
118. ng that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different DVD Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 57 Run the appropriate online diagnostic test See Using Online Diagnostics on page 165 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 86 Place the system upright Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 177 Troubleshooting Your System Troubleshooting a Tape Backup Unit 1 Try using a different tape cartridge 2 Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 For external tape drives ensure that the tape drive s interface cable is
119. ng this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default NMI Button Disabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled A CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature 68 Using the System Setup Program and UEFI Boot Manager Option Description AC Power Recovery Determines how the system reacts when power is Last default restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored AC Power Recovery Delay Determines when the system restarts after power is Immediate default restored Options are Immediate Random a random value of 30 to 240 seconds or a user defined value of 30 to 240 seconds Exit Screen Press lt Esc gt to exit the System Setup program the Exit scre
120. normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power supply 2 Press the release latch and slide the power supply out of the chassis See Figure 3 14 Installing System Components 103 Figure 3 14 Removing and Replacing a Redundant Power Supply vaaan aaar i a a Tanjaa aaay aS aa y A 2A ow 1 release latch 2 power supply handle 3 velcro strap Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the power supply label 2 If you are installing a power supply into a bay that has a power supply see Removing a Redundant Power Supply on page 103 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place 4 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the Velcro strap K NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure
121. not correct in the System Setup program replace the battery See Replacing the System Battery on page 130 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery If the problem is not resolved by replacing the battery see Getting Help on page 177 Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 22 A CAUTION At least one power supply must be installed for the system to operate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Chassis Intrusion Switch on page 134 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 177 Troubleshooting Your System 153 Troubleshooting System Cooling Problems VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple
122. ntact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 177 178 Getting Help Glossary A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus
123. omponents 143 Figure 3 30 Removing and Installing the System Board 1 screws 8 2 blue touch points 2 3 system board Installing the System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board and remove the label that is located on the processor shield 2 Remove the labels and affix them on the front of the chassis To replace the system board grip the system board by holding the blue touch points 4 Align the screw holes on the system board with that on the chassis and lower the system board into the chassis 144 Installing System Components 10 11 12 13 14 15 16 17 18 19 20 Slide the system board toward the back of the system inserting the connectors into the cutouts in the chassis Using a Phillips screwdriver tighten the screws If applicable replace the SAS backplane See Installing the SAS Backplane on page 140 Replace the heat sink and processor See Installing a Processor on page 129 Replace the system fan See Installing the System Fan on page 107 Replace all the memory modules an
124. on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See Expansion Cards on page 114 About Your System 41 Table 1 3 System Messages continued Message Causes Corrective Actions Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 57 Decreasing available memory Embedded NICx and Faulty or improperly installed memory modules The OS NIC interface is set Reseat the memory modules
125. on slots startup accessing system features 11 support contacting Dell 177 system closing 86 system cooling troubleshooting 154 system features accessing 11 system password 72 system setup options 59 system setup program CPU options 62 entering 58 keystroke 58 memory options 61 63 serial communications options 65 66 system security options 67 system setup screens main 59 system startup failure 147 T telephone numbers 177 TPM security 67 troubleshooting battery 152 CD drive 158 cooling fans 154 damaged system 152 expansion card 162 external connections 148 hard drive 160 internal USB key 157 keyboard 148 memory 155 microprocessors 163 NIC 149 power supplies 153 SAS RAID controller daughter card 161 SD card 157 system cooling 154 system startup failure 147 video 148 Index 192 wet system 150 U UEFI Boot Manager entering 69 main screen 70 System Utilities screen 71 UEFI Boot Settings screen 70 upgrades processor 126 USB front panel connectors 12 internal connector for memory key 124 USB key troubleshooting 157 V video front panel connectors 12 troubleshooting 148 WwW warning messages 54 warranty 55 wet system troubleshooting 150 Index 193 194 Index
126. onnector Description 8 NMI button 9 USB connectors 2 e lt gt Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Connects USB devices to the system The ports are USB 2 0 compliant 10 Front bezel Covers the system s front loading hard drives LCD Panel Features Optional The system s LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages on page 25 for information about specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools 14 About Your System Figure 1 2 LCD Panel Features _ ik B 2 Item Buttons Description l Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 System identification Turns the system ID mode on LCD panel flashes blue
127. or must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from a USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 85 3 Locate the USB connector on the system board See Figure 6 1 124 Installing System Components Insert the USB memory key into the USB connector See Figure 3 21 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals oo N OOO A Enter the System Setup program and verify that the USB key has been detected by the system See Entering the System Setup Program on page 58 Figure 3 21 Removing or Installing a USB Memory Key m
128. oving it from the system WARNING Do not attempt to operate the system without the system fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Disconnect the system fan power cable from the system board See Figure 3 16 Press the fan release tab and slide the fan out of the securing slots on the chassis See Figure 3 16 Installing System Components Figure 3 16 Removing the System Fan 1 touch point 2 release tab 3 system fan 4 power cable 5 FAN connector on the system board Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis 2 Slide the system fan into the securing slots until the release tab locks into place Installing System Components 107 3 Connect the system fan power ca
129. owered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 22 126 7 Wait for 30 seconds for the heat sink to loosen from the processor 8 Repeat step 6 and step 7 to loosen the three heat sink retention screws Installing System Components 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up Figure 3 22 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention screws 4 A CAUTION The processor is held in its socket under strong pressure Be aware 10 11 that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 upward until the processor is released from the socket See Figure 3 23 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 23 Installing System Components 127 Figure 3 23 Removing a Processor 1 processor 2 notch in processor 2 3 processor shield 4 Z F socket 5 socket key 2 6 socket release lever
130. rals Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Disconnect any cables connected to the expansion card Open the expansion card latch adjacent to the slot See Figure 3 18 Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector If you are removing the card permanently install a filler bracket in the empty card slot K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the expansion card latch adjacent to the slot See Figure 3 18 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Remove the card s device driver from the operating system Installing System Components IDRAC6 Express Card Optional Installing an iDRAC6 Express Card IX CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as dire
131. rdware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached 184 Glossary SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SD card Secure digital flash memory card SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error
132. restart the system CYCLE AG If the problem persists see Getting Help on page 177 E1420 CPU Bus The system BIOS has Remove AC power to the parity error Power cycle AC reported a processor bus parity error About Your System system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 29 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1422 CPU machine The system BIOS has Remove AC power to the check error Power cycle AC reported a machine check error system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E1610 Power Supply HHH W missing Check power supply Specified power supply was removed or is missing from the system See Troubleshooting Power Supplies on page 153 E1614 Power Supply HHH W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 153 E1618 Predictive failure on A power supply fan failure an over temperature See Troubleshooting Power Supplies on Power Supply condition or power supply page 153 HHH W communication error has Check PSU caused the predictive warning of an impending power supply failure E161C Power Supply Specified power supply is Check the AC power HHH W lost AC power Check PSU cables attached to
133. ring system for 10 seconds and HH amp HH because it has determined restart the system Power cycle one half of the imran has If the problem persists AC had top many errors oe Troubleshooting amp represents the System Memory on memory module pair page 155 i implicated by the BIOS I1910 Intrusion System cover has been Information only detected removed Check chassis cover I1911 LCD Log Full LCD overflow message Check the SEL for details Check SEL to A maximum often error on the events review all messages en be displayed Remove AC power to the Errors sequentially on the LCD system for 10 seconds or The eleventh message dear the SEL instructs the user to check the SEL for details on the events I1912 SEL full The SEL is full of Check the SEL for more Review amp events and is unable to information and then clear clear log log any more the SEL 38 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions W1228 RAID Warns predictively that the Allow RAID battery to Controller RAID battery has less than charge to greater than battery 24 hours of charge left 24 hours of sustained capacity charge Sere If problem persists replace the RAID battery See Installing a RAID Battery on page 133 W1627 Power The system configuration Turn off power to the required requires more power than system reduce the gt PSU what the power supply can hardware config
134. rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 85 Installing System Components 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 19 As the holder releases from the standoff the connector under the card disengages from the system board connector 4 Angle the card so that the notch on the card slips through the clip on the system board Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet on Oo ol Turn on the system and attached peripherals IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Rea
135. roperly connected See Troubleshooting Your System on page 147 for the appropriate drive installed in your system If the problem persists see Getting Help on page 177 LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 177 About Your System 25 Viewing Status Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the left and right buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait for approximately ten seconds reconnect the power cable and restart the system K
136. rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the SD card port is enabled See Integrated Devices Screen on page 64 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 85 Locate the USB key and reseat it See Chassis Intrusion Switch on page 134 Close the system See Closing the System on page 86 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly 9 Close the system See Closing the System on page 86 Troubleshooting Your System 157 10 11 Turn on the system and attached peripherals and check if the USB key is functioning Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 177 Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician 158 10 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servici
137. s of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data parity stripe In RAID arrays a striped hard drive containing parity data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command Glossary 183 PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical po
138. same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 57 Entering the System Setup Program 1 Tur on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 39 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field In many lt gt left
139. se the System Setup program is stored in NVRAM any settings remain in effect until you change them again Glossary 185 TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards
140. shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor Place the heat sink on the processor See Figure 3 23 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 22 Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Installing System Components 129 13 14 15 16 17 18 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 58 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 166 for information about running the diagnostics System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly A 130 installed Replac
141. simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the front bezel See Removing the Front Bezel on page 81 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove all hard drives See Hard Drives on page 90 Installing System Components 5 Disconnect all of the cables connected to the SAS backplane including the nSAS A cable SAS B cable used for 3 5 inch hard drives the backplane power cable and the data cable See Figure 3 28 6 To remove the SAS backplane pull the blue release pin and slide the backplane upwards 7 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis Figure 3 28 Removing and Installing a SAS Backplane 1 power cable 2 SASA cable 3 blue release pin 4 J_planar cable 5 SAS backplane 6 hard drive Installing System
142. stalling System Components 113 9 10 11 12 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 17 Handle each memory module only on either card edge making sure not to touch the middle of the memory module K NOTE If you are not replacing the memory module insert a memory module blank in the socket Replace the cooling shroud See Installing the Cooling Shroud on page 89 Replace the expansion card stabilizer Installing the Expansion Card Stabilizer on page 87 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Expansion Cards Expansion Card Installation Guidelines Your system supports five PCIe Generation 2 expansion cards To identify the expansion slots see Figure 6 1 A 114 The expansion slots support one full length and four half length cards The expansion card slot is not hot swappable CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15 W up to 25 W maximum not including the integrated storage controller Table 3 3 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the s
143. stem and attached peripherals Installing System Components 99 Figure 3 12 Removing and Installing an Optical or Tape Drive 5 1 power and data cables 2 drive release latch 3 drive bay screw slots 4 shoulder screws 3 5 optical drive Installing an Optical or Tape Drive TS CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 100 Installing System Components 1 Unpack and prepare the drive for installation For instructions see the documentation that accompanied the drive If you are installing a SAS tape drive you must have an integrated SAS storage controller card installed See Installing an Expansion Card on page 115 If you are installing a SCSI tape drive you must have a SCSI controller card installed See Installing an Expansion Card on page 115 You must configure the tape drive according to the documentation that came with the tape drive keeping in mind the following guidelines K NOTE Each device attached to a SCSI host adapter must have a unique SCSI ID number narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s
144. stem from starting and producing any video output RDIMMs and UDIMM s cannot be mixed e Except for memory channels that are unused all populated memory channels must have identical configurations 108 Installing System Components e Memory modules of different sizes can be mixed in Al A3 or B1 B3 for example 2 GB and 4 GB but all populated channels must have identical configurations The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel support up to 1333 MHz e Three memory modules per channel support up to 800 MHz For quad rank memory modules e One memory module per channel supports up to 1067 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines There are two memory channels with each channel supporting a maximum of three RDIMMs and two UDIMMs Table 3 1 and Table 3 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identica
145. t Manager 59 Option Description SATA Settings Boot Settings Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 62 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 63 Integrated Devices Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated Devices Screen on page 64 PCI IRQ Assignment Serial Communication Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRO Assignment Screen on page 65 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 65 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Optional on page 66 Power Management System Security Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 66 Displays a screen to configure the system password and setup password features See System Security Screen on page 67
146. t grounding strap Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 79 Figure 3 1 Inside the System 1 system cover 2 cooling shroud 3 system cooling fan 4 expansion card slots 5 5 heatsink and processor 6 memory modules 6 7 SAS backplane 8 hard drives 4 9 optical drive 10 power distribution board 11 power supplies 12 power supply bays 2 80 Installing System Components Front Bezel K NOTE If you are removing or installing a hot swappable hard drive the system may remain turned on and in the upright position during removal of the front bezel If you are removing or installing any other system component s the system should be turned off and placed in the orientation shown in Figure 3 1 Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Slide the release latch in the direction of the arrow and rotate the top end of the bezel away from the chassis See Figure 3 2 3 Lift the bezel away from the chassis Figure 3 2 Removing or Replacing the Front Bezel 1 release latch
147. that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics on page 165 Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the A system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Locate the memory module sockets See Figure 6 1 In
148. the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 If you are installing a new card remove the filler bracket Installing System Components 115 116 10 11 12 13 14 15 16 Open the expansion card latch adjacent to the slot See Figure 3 18 K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your system If you are installing a full length expansion card slot 2 thread the end of the card into the expansion card guide Insert the card into the expansion card connector on the system board and press down firmly Ensure that the card s metal tab is inserted in the expansion card tab slot See Figure 3 18 Close the expansion card latch to secure the card in the system CAUTION Do not route card cables over or behind the cards Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment Connect any expansion card cables for the new card See the documentation that ca
149. the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A connector on the system board See Figure 6 1 K NOTE If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card For information on installing a SAS controller card see Installing an Expansion Card on page 115 Replace the system cover See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 58 Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation Installing System Components 97 Removing a Cabled Hard Drive From a Hard Drive Bracket Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 11 Figure 3 11 Removing or Installing a Cabled Hard Drive From a Hard Drive Bracket 1 hard drive 2 hard drive bracket 3 tabs 2 98 Installing System Components Optical and Tape Drives The 5 25 inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive R
150. the system but it has lost its AC input source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 153 E1620 30 Power Supply W AC power error Check PSU cables About Your System Specified power supply s AC input is outside of the allowable range Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 153 Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E1624 Lost power The power supply See Troubleshooting supply redundancy Check PSU cables subsystem is no longer redundant If the remaining power supply fails the system will shut down Power Supplies on page 153 E1626 E1629 Power Supply Mismatch PSU1 W PSU2 W Power The power supplies in the system are not the same wattage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide The system configuration required gt PSU wattage Check PSU and config requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system Check the SEL for more E1710 I O channel check error
151. ting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 64 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 177 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician 150 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 85 l Troubleshooting Your System u oO ol A Disassemble components from the system See Installing System Components on page 79 e Hard driv
152. ty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 87 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Locate the memory module sockets See Figure 6 1 Remove the memory module blanks from the sockets in which you plan to install memory modules Press out the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 17 K NOTE Make sure to retain any removed memory module blanks for future use Press the ejectors on the memory module socket down and out as shown in Figure 3 17 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 111 Figure 3 17 Installing and Removing a Memory Module 112 1 3 10 11 12 13 14 15 P wt R e aH 4 3 memory module 2 memory module socket ejectors 2 alignment key
153. uency See General Memory Module Installation Guidelines on page 108 Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 108 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting an Internal USB Key on page 157 Troubleshooting a USB Device on page 148 Troubleshooting an Optical Drive on page 158 and Troubleshooting a Hard Drive on page 160 See Using the System Setup Program and UEFI Boot Manager on page 57 for information on setting the order of boot devices About Your System 45 Table 1 3 System Messages continued Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard driv
154. uration or wattage provide install higher wattage Check PSU and power supplies and then config restart the system W1628 Performance The system configuration Turn off power to the degraded requires more power than system reduce the Check PSU and what the power supply hardware configuration or system can provide but it can install higher wattage configur boot if throttled power supplies and then ation restart the system K NOTE For the full name of an abbreviation or acronym used in this table see the Glossary System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action About Your System 39 Table 1 3 System Messages Message Causes Corrective Actions Alert iDRAC6 not The iDRAC6 is not Wait for the system to responding responding to BIOS reboot Rebooting communication either because it is not functioning properly or has not completed initialization The system will reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning Alert Power required exceeds PSU wattage Check
155. uring tabs at the negative side of the connector Install the new battery by pressing down firmly on the positive side of the connector Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Install the expansion card See Installing an Expansion Card on page 115 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 87 Installing System Components 131 13 14 15 16 17 18 19 Close the system See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet Turn on the system and attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 58 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program RAID Battery Optional Removing the RAID Battery The information in this section applies only to systems with the optional PERC controller card 1 132 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 85 Remove the expansion card stabilizer See Removing the Expansion Card Stab
156. utlet and peripherals Remove the power supplies See Removing a Redundant Power Supply on page 103 and Removing a Non Redundant Power Supply on page 105 Open the system See Opening the System on page 85 Disconnect all the power cables connected to the system board Installing System Components 5 Remove the cables that are routed on the power distribution board 6 To remove the power distribution board pull the blue release pin and slide the board up 7 Pull the board away from the chassis until the securing slots on the board are free from the tabs on the chassis Figure 3 29 Power Distribution Board 1 blue release pin 2 power distribution board 3 securing slots 4 redundant power supplies 2 5 power distribution board cables 5 Installing System Components 141 Replacing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician A on oO ol You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the securing slots on the power distribution board with the tabs on the chassis Slide the board down until the blue release pin locks into place Connect all the power cabl
157. ve NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Figure 3 11 and insert the empty bracket back into the drive bay Replace the system cover See Closing the System on page 86 Place the system upright on a flat surface Reattach any peripherals and connect the system to an electrical outlet oo N O amp O Turn on the system and attached peripherals 96 Installing System Components Installing a Cabled Hard Drive A CAUTION Many repairs may only be done by a certified service technician 10 11 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 85 To remove the existing hard drive bracket press the blue tabs on each side of the bracket toward each other and slide the bracket up and out of the system See Figure 3 11 Snap the hard drive bracket on to the hard drive See Figure 3 11 Slide the hard drive into the drive bay until it snaps into place Connect the power data cable to the hard drive K NOTE If connecting to
158. wer to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or ha
159. xt based utilities and operating system consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 2 Turn on or restart your system Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager 71 78 Using the System Setup Program and UEFI Boot Manager Installing System Components K NOTE Depending on the configuration your system may have cabled or hot swappable hard drives redundant or non redundant power supplies and an LCD panel or diagnostic indicators The illustrations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools Key to the system keylock e 1 and 2 Phillips screwdrivers e Wris
160. y on but unusable page 155 Check DIMMs 34 About Your System Table 1 2 LCD Status Messages continued Code Text Causes Corrective Actions E2013 BIOS unable The system BIOS failed See Troubleshooting to shadow memory Check DIMMs to copy its flash image into memory System Memory on page 155 E2014 E2015 CMOS RAM failure Power cycle AC DMA Controller failure Power cycle AC CMOS failure CMOS RAM not functioning properly DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E2018 Programmable Timer error Power cycle AC Programmable interval timer error About Your System Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page
161. your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Install the jumper plug on the password jumper Lower the memory module shroud Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password Jumpers and Connectors 175 176 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To co
162. ystem Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes 1 link indicator 1 2 a tJ 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green Link indicator is amber The NIC is connected to a valid network link at 1000 Mbps The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is blinking green Network data is being sent or received About Your System 21 Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred Not lit AC power is not connected It also indicates that the system is in standby mode e Green When the system is on a green light indicates that the power supply is providing DC power to the system e Amber Indicates a problem with the power supply e Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Figure 1 4 Redundant Power Supply Status Indicator BEER REE EEE Le Lies Meee le el lee BER EERE EEE BE REE EEE EEG BE REE REE EE BERBER REE BER
163. ystem and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 85 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 111 Close the system See Closing the System on page 86 Troubleshooting Your System 20 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 21 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system 22 Ifthe memory problem is still indicated repeat step 15 through step 21 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 177 Troubleshooting an Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppo

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