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Dell PowerEdge R815 Owner's Manual

1. About Your System E201E POST memory BIOS POST memorytest See Troubleshooting test failure failure System Memory on Check DIMMs page 159 If the problem persists see Getting Help on page 185 E2020 CPU Processor configuration Check screen for specific configuration failure error messages See failure Troubleshooting the Check screen Processors on page 168 message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configuration Troubleshooting System Review User Memory on page 159 Guide E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message E2026 Memory Invalid memory Ensure that the memory initialization configuration modules are installed in a error valid configuration See Contact General M emory M odule support Installation Guidelines on page 93 See Getting Help on page 185 35 Code Text Causes Corrective Actions E2110 Multibit The memory modulein slot Reseat the memory Error on DIMM hashad a multi bit module in its socket Reseat error MBE If the problem persists DALM see Troubleshooting System M emory on page 159 E2111 SBE log The system BIOS disabled Reseat the memory disabled on memory single bit error module in its socket DIMM SBE logging and will not Reseat DIMM log any more SBEs until
2. 152 Troubleshooting a Serial ODevice 153 Troubleshooting a NIC aoaaa aaa 153 TroubleshootingaWetSystem 154 Troubleshooting a Damaged System 155 Troubleshooting the System Battery 156 Troubleshooting PowerSupplies 157 Troubleshooting System Cooling Problems 157 TroubleshootingaFan 158 Troubleshooting System Memory 159 Contents Troubleshooting anInternalUSBKey 162 TroubleshootinganSDCard 163 Troubleshooting an Optical Drive 164 TroubleshootingaHardDrive 165 Troubleshooting a Storage Controller 166 Troubleshooting ExpansionCards 167 Troubleshooting the Processors 168 5 Running the System Diagnostics 171 Using Online Diagnostics 2 2 000 171 Embedded System Diagnostics Features 171 When to Use the Embedded System Diagnostics 172 Running the Embedded System Diagnostics 172 System Diagnostics Testing Options 172 Using the Custom Test Options 173 Selecting Devices for Testing 173 Selecting Diagnostics Options 173 Viewing Information and Results 173 6 Jumpers and Connectors 175 SystemBoardJumper 004 175 System BoardConnectors 0 176 SAS Backplane BoardConnectors 179 Contents 10 Power Distributi
3. Installing System Components 111 Figure 3 17 Installing and Removing Expansion Card Riser 1 3 expansion card riser 1 expansion card slot 1 expansion card slot 2 integrated storage controller card slot riser guide pin connector on system board blue tab a Uw WwW fF on A N riser guide 112 Installing System Components Installing Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the expansion card riser with the slot on the riser guide and the riser guide pin on the system board See Figure 3 17 K NOTE If the riser guide is in a horizontal position rotate itto upright position See Figure 3 17 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable replace the storage controller card See Installing the Integrated Storage Controller Card on page 117 4 If applicable replace the expansion card s See Installing an Expansion Card on page 108 on page 72 5 Close the system See C losing the System on page 77 6 Reconnect the system to its electrical outlet a
4. NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server C onfigurator USC Diagnostics and BIOS level boot options Using the System Setup Program and UEFI BootManager 65 UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot O ption Deletes an existing boot option Enable D isable Boot Disables and enables a boot option in the boot option Option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a onetime boot option not included in the boot option list System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and access the Lifecycle C ontroller which allows you to run utilities such as system diagnostics BIOS Boot M anager Accesses the BIO S level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with anon UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE Fo
5. Keys Action Up arrow or lt Shift gt lt Tab gt M oves to the previous field Down arrow or lt Tab gt M oves to the next field Spacebar lt gt lt gt leftand Cycles through the settings in afield In some right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt F1 gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 54 Using the System Setup Program and UEFI Boot M anager System Setup Options Main Screen K K Dell Inc lt www dell com gt PowerEdge R815 BIOS Version xx yy zz This is DOS Setup Service Tag xnnnnnn Asset Tag xnnnnnnnnn SYSTEM TINE gocipsdarus aanak a aa ea a A 00 00 00 System Dates oksteadk eoenn geese ee ecm EEEREN EENKANT EE DAY MO DATE YR Memory Settings c b2 civic segidiare ede ed eis biel av SGU E ew Ree HS lt Enter gt PHOCESSOL SSCEINGS io srassogsecsupssnwsw cases we enend EEE doer RA lt Enter gt SATA SEtGELNGS srrrsrni tk bhAn tE Ea ene etanace Geshe a sue e lt Enter gt Boot Settings as atid gated eusod Siete dra eee Goto ewe ereodis lt Enter gt Integrated Davidts wcccsessaus specie oo 8d Seon woe wee Sere ae lt Enter gt PCT IRO ASSTOGNMESNE seris eteran i ne iers EN ANRE lt Enter gt Serial Communicatio
6. System will reboot The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the components See Power Supplies on page 85 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 152 Troubleshooting an Internal USB Key on page 161 and Troubleshooting a H ard Drive on page 164 Incorrect memory configuration CPU n TheDIMM group for CPU n is incorrectly configured and caused the system to halt See General M emory M odule Installation Guidelines on page 93 for memory configuration information If the problem persists see Troubleshooting System Memory on page 159 About YourSystem 49 Message Causes Corrective Actions HyperTransport error caused a system reset Please check th system event log for details A fatal system error occurred and caused the system t
7. The VFlash media card is a Secure Digital SD card that plugs into the optional iD RAC 6 Enterprise card at the back corner of the system Removing a VFlash M edia Card To remove the VF lash media push inward on the card to release it and pull the card from the card slot Installing a VFlash M edia Card 1 Locate the VF lash media slot at the back corner of the system See Figure 1 3 2 With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 3 Press inward on the card to lock it into the slot 122 Installing System Components Internal Dual SD Module Optional Removing the Internal Dual SD Module W hen the Redundancy option is set to M irror M ode in the Integrated Devices screen of the system setup program the information is replicated from one SD card to another See Integrated Devices Screen on page 60 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electr
8. B6 M emory module slot B6 B3 M emory module slot B3 white release lever B7 M emory module slot B7 B4 M emory module slot B4 white release lever B8 M emory module slot B8 18 BP_PW R Backplane power and front panel U SB connector 19 CPU2 Processor 2 socket 20 FAN1 System cooling fan 1 connector 21 FAN2 System cooling fan 2 connector 22 PDB_CON Power distribution board connector 23 FAN3 System cooling fan 3 connector 24 FAN4 System cooling fan 4 connector 25 PW R_CONN Power connector J umpers and Connectors Item Connector Description 26 CTRL_PNL Control panel interface connector 27 Left PCIE_G2_X16 Expansion card riser 2 connector 28 ISCSI Key ISCSI key connector NIC hardware key SAS Backplane Board Connectors Figure 6 2 SAS Backplane Board Connectors 1 power connector 2 SAS A connector 3 SAS B connector 4 hard drive connectors 4 and 5 5 hard drive connectors 2 and 3 6 hard drive connectors 0 and 1 Jumpers and Connectors 179 Power Distribution Board Connectors Figure 6 3 Power Distribution Board Connectors 1 power supply connectors 2 2 12 pin power cable connector 3 mixed signal connector 180 Jumpers and Connectors Expansion Card Riser Board Components and PCle Buses Figure 6 4 PCle Expansion Card Riser 1 Components 1 PCle slot 1 connector 2 PCle slot 2 connector 3 integrated storage controller card connector Jumpers and Connectors 181 Figure 6 5 PCle Expansion Card
9. PCI parity error on a component that resides in the specified slot Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion C ards on page 166 E1712 PCI system error on Bus Device Function The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion C ards on page 166 PCI system error on Slot Review amp clear SI EL The system BIOS reported a PCI system error on a component that resides in the specified slot Remove and reseat the expansion card riser that providesthe specified slot See Expansion C ards and Expansion C ard Risers on page 107 If the problem persists the riser card or system board is faulty See G etting H elp on page 185 About Your System 29 Code Text Causes Corrective Actions E1714 Unknown The system BIOS Check the SEL for more error Review determined therehasbeen information and then amp clear SEL anerrorinthesystem butis clear the SEL Remove unable to determine its AC power to the system origin for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1715 Fatal I O The system BIOS Check the SEL for more Error Review det
10. 5 inch external hot swappable SAS SATA or SSD hard drives LCD Panel Features The system s LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status M essages on page 22 for information about specific status codes TheLCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition W hen the system is in standby mode the LCD backlight is off and can be turned on by pressing the Left Select or Right button on the LCD panel The LCD backlight remains off if LC D messaging is turned off through the iD RAC 6 utility the LCD panel or other tools Figure 1 2 LCD Panel Features 14 About Your System Item Buttons Description 1 Left M oves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right M oves the cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle 4 System identification Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode Home Screen The Hom
11. Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 Installing System Components 121 3 Remove the plastic filler plug for the iD RAC 6 Enterprise port from the system back panel See Figure 1 3 4 Align the front edge of the card with the two plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 21 and Figure 6 1 W hen the front of the card is fully seated the plastic standoffs snap over the edge of the card 5 If applicable connect the Ethernet cable from the iD RAC 6 Enterprise Card connector on the system back panel See Figure 1 3 6 Close the system See C losing the System on page 77 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter theiDRAC6 configuration utility and set up the Ethernet mode See iDRAC6 Configuration Utility on page 71 VFlash M edia Optional
12. Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 Disconnect the cables connected to the control panel board See Figure 3 29 NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable NOTE Note the routing of the cables on the side on the system as you remove them from the control panel board You must route these cables properly when you replace them to prevent them from being pinched or crimped 4 If applicable remove the USB memory key See Internal USB M emory Key on page 104 5 UsingaT10 Torx driver remove the three screws that secure the control panel board to the front chassis assembly See Figure 3 29 6 UsingaT8 Torx driver remove the screw that secures the control panel board on the front of the system See Figure 3 29 7 Slide the control panel assembly toward the back of the system and take it out 142 Installing System Components Installing the Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage d
13. Getting Help on page 185 Unable to launch System Services System halted after lt F 10 gt keystroke because System Restart the system and update the Lifecycle image System Services image is either Controller repository to the halted corrupted in the system latest software to restore full firmware or hasbeen lost due functionality See the to system board replacement Lifecycle C ontroller user documentation for more information TheiDRAC6Enterprisecard Restore the flash memory flash memory may be using the latest version on corrupted support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in protected mode modules or faulty keyboard mouse controller chip About Your System See Troubleshooting System Memory on page 159 If the problem persists see Getting Help on page 185 4 Message Causes Corrective Actions Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors on page 125 Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid c
14. Installing the Front Bezel 1 release latch 2 key lock 3 front bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the chassis 3 Secure the bezel with the keylock See Figure 3 2 Installing System Components 75 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Opening the System 1 76 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 Lift the latch and slide the cover toward the back of the system Grasp the cover on both sides and lift the cover away from the system See Figure 3 3 Installing System Components Figure 3 3 Opening and
15. M anager on page 53 NIC Indicator Codes 1 link indicator 2 activity indicator 20 About Your System Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 M bps Link indicator isamber TheNIC is connected to a valid network link at 10 or 100 M bps Activity indicator is Network data is being sent or received green blinking Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred e Not lit AC power is not connected e Green In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational W hen the system is on a green light also indicates that the power supply is providing DC power to the system e Amber Indicates a problem with the power supply About Your System 21 Figure 1 4 Power Supply Status Indicator 1 power supply status indicator LCD Status Messages TheLCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code a
16. Press the tab on the RAID battery cable connector and pull the cable out of the connector on the storage controller card Free the RAID battery cable from the slot in the battery carrier See Figure 3 20 Lift the RAID battery out of the battery carrier Installing System Components Figure 3 20 Removing and Installing the RAID Battery 1 3 5 5 RAID battery carrier 2 RAID battery RAID battery cable 4 RAID battery carrier slot cooling shroud Installing the RAID Battery 1 Insert the RAID battery into the battery carrier in the cooling shroud See Figure 3 20 Route the RAID battery cable along the chassis wall and through the slot in the battery carrier Tuck any cable slack into the area in front of the battery carrier slot Connect the battery cable to the connector on the integrated storage controller card Replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 119 iDRAC6 Enterprise Card Optional Removing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You 120 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppo
17. Removing the Cooling Shroud on page 88 CAUTION To prevent the memory modules from being damaged ensure that all cables connected to the front chassis assembly are free of obstructions If required free the power data cables from the chassis walls If required remove the SAS cables connected to the backplane See Figure 3 10 Press the release tabs inward and slide the assembly forward and away from the chassis See Figure 3 10 Installing System Components Figure 3 10 Sliding the Front Chassis Assembly 1 front chassis assembly 2 control panel cable 3 USB cable 4 SAS backplane power cable 5 cable clamp 6 release tabs 2 7 SATA cable 8 SAS cables 2 To slide the front chassis assembly back into the locked position 1 Slide the assembly inside until it snaps into position K NOTE For proper system cooling ensure that the cables inside the system do not obstruct airflow 2 Route the SAS and SATA cables along the chassis wall See Figure 3 10 Installing System Components 91 3 Route the SAS backplane U SB optical drive power cables through the cable clamp Route the control panel cable through the cable clamp and then along the chassis wall See Figure 3 10 A CAUTION To prevent the memory modules from being damaged ensure that all cables connected to the front chassis assembly are free of obstructions 4 If applicable connect the SAS cables to the SAS backplane 5 Replace the cooling shroud See In
18. Riser 2 Components 1 PCle slot 5 connector 2 PCleslot6 connector 3 chassis intrusion switch 182 Jumpers and Connectors Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot M anager on page 53 T he password jumper enables these password features or disables them and clears any password s currently in use VAN CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PW RD_EN on the system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed H owever before you assign anew system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the syste
19. SystemComponents 143 Removing the System Board Assembly A CAUTION Many repairs may only be done by a certified service technician You 144 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program M odule TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives NOTE You can remove or replace the processor board without removing the 1 0 board Turn off the system and attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel See Removing the Front Bezel on page 75 Open the system See O pening the System on page 76 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Slide the front chassis assembly away from the system See F ront C hassis Assembly on page 90 Remove the cable clamp See Figure 3 10 Remove the memory modules See Removing M emory M odules on p
20. a simplified user friendly format See LCD Status M essages on page 22 for a list of messages in this format Select the default information to be displayed on the LCD Home screen See View M enu on page 17 to see the options and option items that can be displayed by default on the Home screen 16 About Your System View Menu Option Description DRAC IP MAC Name Number Power Temperature Displays the Pv4 or IPv6 addresses for the iD RAC 6 Addresses include D NS Primary and Secondary G ateway IP and Subnet IPv6 does not have Subnet Displays the M AC addresses for D RAC iSC SIn or NETn Displays the name of the H ost M odel or User String for the system Displays the Asset tag or the Service tag for the system Displays the power output of the system in BT U hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup M enu on page 16 Displays the temperature of the system in C elsius or Fahrenheit T he display format can be configured in the Set home submenu of the Setup menu See Setup M enu on page 16 Hard Drive Indicator Patterns 1 hard drive status indicator green 2 hard drive activity indicator green and amber About Your System 17 Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Off Blinks green amber and off Blinks amber four times per second
21. certain operating systems T his button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Connect USB devices to the system T he ports are USB 2 0 compliant Connects a monitor to the system A slide out panel for system information including the Express Service Tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label Allows you to navigate the control panel LCD menu Provides system ID status information and system error messages TheLCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on The identification buttons on the front and back panels can be used to locate a particular system within a rack W hen one of these buttons is pushed the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pushed again About Your System 13 Item Indicator Button or Icon Description Connector 9 Optical drive One optional slim line SATA optional DVD ROM drive or DVD RW drive NOTE DVD devices are data only 10 Hard drives Up to six 2
22. enable jumper NVRAM CLR NVRAM clear jumper 5 MASER CONN iD RAC 6 Express card connector 6 Center PCIE_G2_X8 Expansion card riser 1 connector 7 BATTERY Battery socket 8 SATA SATA power connector 9 FAN6 System cooling fan 6 connector 10 FAN5 System cooling fan 5 connector 11 CPU1 Processor 1 socket 12 A8 Memory module slot A8 A4 M emory module slot A4 white release lever A7 M emory module slot A7 A3 M emory module slot A3 white release lever A6 M emory module slot A6 A2 M emory module slot A2 white release lever A5 M emory module slot A5 Al M emory module slot A1 white release lever 13 CPU3 Processor 3 socket 14 C8 Memory module slot C8 C4 M emory module slot C 4 white release lever C7 Memory module slot C 7 C3 M emory module slot C 3 white release lever C6 Memory module slot C6 C2 Memory module slot C 2 white release lever Jumpers and Connectors 177 178 Item Connector Description C5 M emory module slot C5 C1 M emory module slot C 1 white release lever 15 CPU4 Processor 4 socket 16 D1 M emory module slot D 1 white release lever D5 M emory module slot D5 D2 M emory module slot D2 white release lever D6 M emory module slot D6 D3 M emory module slot D3 white release lever D7 M emory module slot D7 D4 M emory module slot D 4 white release lever D8 M emory module slot D8 17 B1 M emory module slot B1 white release lever B5 M emory module slot B5 B2 M emory module slot B2 white release lever
23. enabled and the system has failed to boot the system reattempts to boot after 30 seconds Using the System Setup Program and UEFI BootManager 59 Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller Enabled default User Accessible USB Ports Enables or disables the user accessible U SB ports All Ports O n default Internal USB Port On default Internal SD Card Port On default Redundancy Disabled default Embedded NIC 1 and NIC2 Enabled default Embedded Gb NICx Enabled default MAC Address OS Watchdog Timer Disabled default Embedded Video Options are All Ports On Only Back Ports On and All Ports Off Enables or disables the internal USB port Enables or disables the internal SD card port Enables or disables the mirror mode for Internal D ual SD M odules if installed Enables or disables the operating system interface of the embedded NICs The NICs can also be accessed through the system s management controller Enables or disables the integrated NIC Options are Enabled and Enabled with PXE PXE support allows the system to boot from the network DisplaystheM AC address for the integrated 10 100 1000 NIC Aids recovery of the operating system if your system stops responding If set to Enabled the operating system is allowed to initialize the timer Enables disables BIOS support for the Embe
24. ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 172 Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the system A A 1 3 has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel See Removing the Front Bezel on page 75 Open the system See O pening the System on page 76 Installing System Components 99 A CAUTION Handle each memory module only on either card edge maki
25. fan assembly See Installing the C ooling Fan Assembly on page 104 Close the system See C losing the System on page 77 Troubleshooting Your System 16 17 18 19 20 21 22 23 24 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the test fails the processor is faulty See G etting H elp on page 185 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 Replace processor 1 and processor 2 with processor 3 and processor 4 See Removing a Processor on page 125 Install the cooling fan assembly See Installing the C ooling Fan Assembly on page 104 Close the system See C losing the System on page 77 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each processor in the processor 1 slot until you determine the faulty processor and then replace the faulty processor See G etting Help on page 185 If you have tested all the processors and the problem persists the system board is faulty See Getting Help on page 185 Troubleshooting YourSystem 169 170 Troubleshooting Your System Running the System Diagnostics If you experience a problem with you
26. only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See O pening the System on page 76 4 Disconnect the power data cable from the back of the drive Note the routing of the power data cable inside the system as you remove them from the system board and the drive Route these cables properly when you replace them to prevent them from being pinched or crimped For more information see Front C hassis Assembly on page 90 5 To remove the drive press down and push the blue release tab toward the front of the system See Figure 3 7 Slide the optical drive out of the system until it is free of the drive bay If you are not installing a new optical drive install the optical drive insert Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable replace the front bezel See Installing the Front Bezel on page 75 oOo oOo N DD Installing Sy
27. only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See O pening the System on page 76 4 Disconnect the display module cable from the control panel board See Figure 3 29 NOTE Using a small screwdriver or a knife raise the edges of the cable socket and release the cable clamp 5 Usinga knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 29 6 Bend the panel upward to access to the mounting screws 7 Using aT 10 Torx driver remove the two screws that secure the display module to the system 8 Remove the display module from the chassis cutout Installing System Components 139 140 Installing the Control Panel Display Module VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or
28. option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password T he setting changes to Not E nabled 3 If you want to assign anew setup password perform the steps in Assigning a Setup Password on page 69 Embedded System M anagement The Lifecycle C ontroller isan embedded utility that enables systems management tasks from an embedded environment throughout the server s lifecycle Lifecycle C ontroller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle C ontroller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation on the D ell Support website at support dell com manuals 70 Using the System Setup Program and UEFI Boot M anager iDRAC6 Configuration Utility TheiDRAC6 Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iD RAC 6 and for the managed server TheiDRAC6 Configuration Ut
29. or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 Locate the USB connector on the control panel board See Figure 3 29 Installing System Components 4 Insert the USB memory key into the USB connector See Figure 3 14 5 Close the system See C losing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program and UEFI Boot M anager on page 53 Figure 3 14 Removing and Installing a USB Memory Key 1 von ay 1 USB memory key connector 2 USB memory key Internal NIC Hardware Key Any additional future functionalities for the system s integrated NICs are enabled by installing an optional NIC hardware key in the iSCSI KEY socket on the system board See Figure 6 1 VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho
30. processor information matches the new system configuration See Entering the System Setup Program on page 54 Run the system diagnostics to verify that the new processor operates correctly For information about running the diagnostics see Running the Embedded System Diagnostics on page 172 Installing System Components System Battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if itis incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 Figure 3 26 Replacing the System Battery 1 positive side of battery connector 2 system battery 3 negative side of battery connector 3 Locate the battery socket See Figure 6 1 Installing System Components 131 132 10 11 12 13 14 15 If ins
31. pushed the LC D panel on the front and the system status indicator on the back blink until one of the buttons is pushed again 9 System status Lights blue during normal system indicator operation Lights amber when the system needs attention due to a problem 10 System identification Connects the optional system status connector indicator assembly through the optional cable management arm 11 Integrated 10 100 1000 NIC connectors Ethernet connectors 4 a About Your System 19 Item Indicator Button or Icon Description Connector 12 USB connectors 4 oss Connect USB devices to the system T he ports are USB 2 0 compliant 13 Video connector IOI Connects a monitor to the system 14 Serial connector IOloI Connects a serial device to the system 15 VF lash media slot KA Connects an external SD memory card optional for the optional iD RAC 6 Enterprise card 16 iDRAC6 Enterprise Dedicated management port for the port optional r optional iD RAC 6 Enterprise card Guidelines for Connecting External Devices Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for the attached device has been installed on the system e If it is necessary to enable ports on your system see U sing the System Setup Program and UEFI Boot
32. telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the display module into the chassis cutout and secure the module with the two Torx screws See Figure 3 29 Attach the replacement panel to the front of the display module Connect the display module cable to the control panel board See Figure 3 29 K NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the front bezel See Installing the Front Bezel on page 75 Installing System Components Figure 3 29 Removing and Installing the Control Panel Display Module 1 F 1 T8Torx screw 2 110 Torx screws 3 3 display module cable 4 control panel cable 5 power cable 6 control panel board 7 display module Installing System Components 141 Removing the Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by
33. the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 159 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 156 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot M anager on page 53 If the problem persists replace the system battery See System Battery on page 131 Timer chip counter 2 failed Faulty system board See Getting Help on page 185 TPM or TCM configuration operation honored System will now reset 46 A Trusted Platform M odule TPM or China Trusted Platform M odule TCM configuration command has been entered The system will reboot and execute the command About Your System Information only Message Causes Corrective Actions TPM or TCM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM or TCM configuration command has been entered User interaction is required to proceed Enter or M to proceed TPM or TCM failure ATPM orTCM function has failed See
34. the expansion card s See Installing an Expansion Card on page 108 on page 72 114 Installing System Components 4 Close the system See Closing the System on page 77 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system includes a dedicated expansion card slot on expansion card riser 1 for an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives T he controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing the Integrated Storage Controller Card A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 Remove the cooling shroud See Removing the Cooling Shroud on page 88 4 Remove the cooling fan assembly
35. the system If the problem persists see G etting Help on page 185 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 AC E2019 Parity error Parity error Remove AC power to the Power cycle system for 10 seconds and AC restart the system If the problem persists see Getting Help on page 185 E201A SuperIO SIO failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system If the problem persists see Getting Help on page 185 34 initialization interrupt SM 1 failure Power cycle AC About Your System initialization failure E201B Keyboard Keyboard controller failure Remove AC power to the controller system for 10 seconds and error Power restart the system cycle AC If the problem persists see Getting H elp on page 185 E201C SMI System management Remove AC power to the system for 10 seconds and restart the system If the problem persists see G etting H elp on page 185 Code Text Causes Corrective Actions E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185
36. to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 16 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 If applicable slide the front chassis assembly See F ront C hassis Assembly on page 90 If applicable remove the cooling shroud See Removing the C ooling Shroud on page 88 Troubleshooting YourSystem 159 160 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Check the memory channels and ensure that they are populated correctly See General M emory M odule Installation Guidelines on page 93 Reseat the memory modules in their sockets See Installing M emory M odules on page 97 If applicable replace the cooling shroud See Installing the Cooling Shroud on page 89 If applicable slide the front chassis back See Front C hassis Assembly on page 90 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See M emory Settings Screen on page 57 If the problem is not resolved proceed with the next step If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Open
37. turned off W hen Disabled the button can only turn on system power A CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NM I feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored O ff allows the system to remain off after power is restored Using the System Setup Program and UEFI BootManager 63 Option Description AC Power Recovery Determines when the system restarts after power is Delay restored Options are Immediate Random a random value of 30 to 240 seconds or a user defined value of 30 to 240 seconds User Defined D elay The delay defined by the user Exit Screen Press lt Esc gt to exit the System Setup program the E xit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot M anager K NOTE Operating systems must be 64 bit UEFl compatible for example M icrosoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot M ode must be set to UEFI in the System Setup program to access the UEFI Boot M anager The UEF
38. with the SAS SATA backplane board W hen you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the drive bay See Figure 3 4 78 Installing System Components Figure 3 4 Removing and Installing a Hard Drive Blank 1 hard drive blank 2 release button Installing a Hard Drive Blank 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Insert the drive blank into the drive bay until the release button clicks into place 3 If applicable replace the front bezel See Installing the Front Bezel on page 75 Installing System Components 79 Removing a Hard Drive Carrier A CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 From the management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your
39. 16 SAS controller daughter card troubleshooting 166 SAS RAID controller daughter card troubleshooting 166 SD card troubleshooting 162 163 securing your system 63 68 service only procedure system board 144 setup password 69 slots See expansion slots startup accessing system features 11 support contacting Dell 185 system board installing 148 removing 144 system cooling troubleshooting 157 system features accessing 11 system messages 38 system password 67 system setup options 55 system setup program boot settings 59 entering 54 integrated devices options 60 keystroke 54 memory settings 57 PCI IRQ assignments 61 power management options 62 processor settings 58 SATA settings 59 serial communications options 61 system security options 63 system setup screens Index 190 main 55 system startup failure 151 T telephone numbers 185 TPM security 63 troubleshooting battery 156 CD drive 164 cooling fans 158 damaged system 155 expansion card 167 external connections 151 hard drive 165 internal USB key 162 163 keyboard 152 memory 159 microprocessors 168 NIC 153 power supplies 157 SAS RAID controller daughter card 166 SD card 162 163 system cooling 157 system startup failure 151 video 152 wet system 154 U UEFI Boot M anager entering 64 main screen 65 System Utilities screen 66 UEFI Boot Settings screen 65 upgrade
40. 2 SAS backplane 3 SAS A cable 4 SAS B cable 5 release tabs 2 134 Installing System Components Installing the SAS Backplane 1 Align the slots on the SAS backplane with the tabs on the front chassis assembly Slide down the SAS backplane until the blue release tabs snap into place Connect the SAS data cable s and power cable to the backplane See Figure 3 27 Install the hard drives in their original locations See Installing a H ard Drive Carrier on page 81 If required route the power data cables along the chassis wall See F ront Chassis Assembly on page 90 Replace the cooling shroud See Installing the Cooling Shroud on page 89 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the front bezel See Installing the Front Bezel on page 75 Power Distribution Board Removing the Power Distribution Board FX CAUTION Many repairs may only be done by a certified service technician You 1 3 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and discon
41. 8 10 11 12 13 14 15 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Online Diagnostics on page 171 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 Ensure that each processor and heat sink are properly installed See Removing a Processor on page 125 Install the cooling fan assembly See Installing the C ooling Fan Assembly on page 104 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 Remove all processors except for processor 1 and processor 2 See Removing a Processor on page 125 Install the cooling
42. 8 5 If applicable slide the front chassis assembly 6 If applicable remove the cooling fan assembly See Removing the C ooling Fan Assembly on page 102 A WARNING The heat sink and processor are hot to touch for some time after the system has been pow ered down Allow the heat sink and processor to cool before handling them Installing System Components 125 ZN CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 7 Using a 2 Phillips screwdriver loosen the heat sink retention screws See Figure 3 23 8 Gently lift the heat sink off the processor and keep it aside with the thermal grease side facing up Figure 3 23 Removing and Installing the Heat Sink 1 heatsink 2 sloton system board 126 Installing System Components A CAUTION The processor is held in its socket under strong pressure Be aware thatthe release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 24 10 Rotate the processor shield upward and out of the way See Figure 3 24 Figure 3 24 Removing and Installing a Processor 6 1 processor 2 notches in processor 3 pin lindi
43. A Settings Screen Option Description Embedded SATA ATA M ode enables the integrated SATA controller O ff O ff default disables the controller Port A Auto enables BIOS support for the device attached to O ff default SATA port A Off disables BIO S support for the device Boot Settings Screen Option Description Boot M ode BIOS default Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Boot Sequence Retry Disabled default ra CAUTION Switching the boot mode could prevent the system from booting if the operating system was notinstalled in the same boot mode If the operating system supports Unified Extensible Firmware Interface you can set this option to UE FI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot M ode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot M ode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F 11 gt when prompted to do so Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive If Boot M ode is set to UEFI this field is disabled If this field is
44. A5 A6 B1 B2 B3 B4 B5 B6 A7 A8 B7 B8 a Eight 8 GB DIMMS are populated in slots A1 A8 and eight 4GB DIMMS are populated in slots B1 B8 94 Installing System Components Table 3 3 Memory Configurations Four Processors gt F Processors 5 c 3 S S 5 g s f g z a i F 1 2 3 4 q 5 a l2l fal 6 16 16 1 UDIMM x8 A1 A2 A3 B1 B2 B3 C1 C2 D1 D2 A4 B4 C3 C4 D3 D4 16 16 1 RDIMM x8 A1 A2 A3 B1 B2 B3 C1 C2 D1 D2 A4 B4 C3 C4 D3 D4 32 16 2 UDIMM x8 A1 A2 A3 B1 B2 B3 C1 C2 D1 D2 A4 B4 C3 C4 D3 D4 32 16 2 RDIMM x8 A1 A2 A3 B1 B2 B3 C1 C2 D1 D2 A4 B4 C3 C4 D3 D4 64 32 2 UDIMM x8 A1 A2 A2 B1 B2 B3 C1 C2 D1 D2 3 A4 A5 A B4 B5 C3 C4 D3 D4 6 A7 A8 B6 B7 B8 C5 C6 D5 D6 C7 C8 D7 D8 64 32 2 RDIMM x8 A1 A5 A2 B1 B5 B2 C1 C5 D1 D5 A6 A3 A7 B6 B3 B7 C2 C6 C D2 D6 A4 A8 B4 B8 3 C7 C4 D3 D7 C8 D4 D8 64 16 4 RDIMM x4 A1 A2 A3 B1 B2 C1 C2 D1 D2 A4 B3 B4 C3 C4 D3 D4 96 32 4and2 RDIMM x4 A1 A5 B1 B5 B2 C1 C5 D1 D5 A2 A6 A3 B6 B3 B7 C2 C6 D2 D6 A7 A4 A8 B4 B8 C3 C7 D3 D7 C4 C8 D4 D8 128 32 4 RDIMM x4 A1 A5 A2 B1 B5 B2 C1 C5 D1 D5 A6 A3 A7 B6 B3 B7 C2 C6 D2 D6 A4 A8 B4 B8 C3 C7 D3 D7 C4 C8 D4 D8 Installing System Components 95 Table 3 3 Memory Configurations Four Processors continued gt F Proce
45. An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 158 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 107 Troubleshooting Your System 157 Troubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See O pening the System on page 76 A CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software 3 Remove and reseat the fan See Removing a Cooling Fan on page 100 and Installing a Cooling Fan on page 102 K NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly 4 If the problem is not resolved install a new fan See Removing aC ooling Fan on page 100 and Installing a C ooling Fan on page 102 If the replacement fan is working properly close the system See C losing the System on page 77 If the replacement fan does not operat
46. Blinks green slowly Steady green Blinks green 3 seconds amber 3 seconds and off 6 seconds Identify drive preparing for removal Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild aborted Back Panel Features and Indicators Figure 1 3 Back Panel Features and Indicators 18 About Your System Item Indicator Button or Icon Description Connector 1 PCleslot 1 PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 2 PCleslot 2 PCI Express Generation 2 x4 link expansion slot low profile 24 13 cm 9 5 maximum length with a standard height bracket 3 PCleslot 3 PCI Express Generation 2 x8 link expansion slot low profile 24 13 cm 9 5 length 4 PCleslot 4 PCI Express Generation 2 x8 link expansion slot low profile 24 13 cm 9 5 length 5 PCleslot 5 PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 6 PCleslot 6 PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 7 Power supplies 2 1100 W power supplies 8 System identification O Theidentification buttons on the front button and back panels can be used to locate a particular system within a rack W hen one of these buttons is
47. Closing the System 1 latch 2 latch release lock 3 cover Closing the System 1 Placethe cover onto the chassis and offset it slightly toward the back of the system so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis See Figure 3 3 K NOTE To close the system properly ensure that the tabs on the cooling shroud are seated in the slots on the chassis See Figure 3 9 Slide the cover toward the front of the chassis till it snapsin position Push down the latch to secure the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover uo AeA W N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 77 Hard Drives All drives connect to the system board through the SAS SATA backplane board mounted on the front chassis assembly H ard drives are supplied in hot swappable drive carriers that fit in the hard drive bays VAN CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and installation A CAUTION Do not turn off or reboot your system w hile the drive is being formatted Doing so can cause a drive failure K NOTE Use only drives that have been tested and approved for use
48. Dell PowerEdge R815 Hardware Owner s M anual egulatory 5 egulatory Type E05S001 DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not follow ed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2010 2013 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory M odel E055 Regulatory Type E05S001 December 2013 Rev A01 Contents 1 About YourSystem 11 Accessing System Features During Startup 1 Front Panel Features and Indicators 12 LCD Panel Features 0004 14 Home Screenin ea baw awe 15 S
49. I Boot M anager enables you to Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press lt F 11 gt allow the system to finish booting and then restart your system and try again 64 Using the System Setup Program and UEFI Boot M anager Using the UEFI Boot M anager Navigation Keys Keys Action Up arrow M oves to and highlights the previous field Down arrow M oves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt lt Esc gt Refreshes the UEFI Boot M anager screen or returns to the UEF I Boot M anager screen from the other program screens lt F1 gt Displays the UEFI Boot M anager help file UEFI Boot M anager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found lt Boot options gt Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter
50. SCSI HBA 2 1 6 5 2 12 1GbNICs 2 1 6 5 3 4 2 4 Installing an Expansion Card A 108 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Locate the expansion card connector on the system board riser See Figure 6 1 and Figure 3 16 Installing System Components 5 Lift the expansion card latch and remove the filler bracket See Figure 3 16 K NOTE To install an expansion card in the expansion card connector on the system board go to step 7 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Replace the expansion card latch See Figure 3 16 Figure 3 16 Installing and Removing an Expansion Card 1 expansion
51. See Removing the Cooling Fan Assembly on page 102 5 Disconnect the cables connected to the card See Figure 3 19 6 Bend both the alignment guides outward and pull the storage controller card out of the connector See Figure 3 19 7 Close the system See C losing the System on page 77 Installing SystemComponents 115 Figure 3 19 Removing and Installing the Integrated Storage Controller Card 1 expansion card riser 1 2 SAS data cable connectors 2 3 SAS data cables 2 4 integrated storage controller card 5 alignment guides 2 6 integrated storage controller card connector 116 Installing System Components Installing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You 10 11 12 13 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling shroud See Removing the Cooling Shroud on page 88 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 Hold the card by
52. Supplies Your system supports two hot swappable 1100 W power supplies If two power supplies are installed the second power supply provides power redundancy In a redundant mode the system distributes the power load across both power supplies to maximize efficiency W hen a power supply is removed with the system powered on the full power load is picked up by the second power supply Table 3 1 lists the power supply redundancy modes Table 3 1 Power Supply Redundancy M odes Number of Power Supplies Redundancy Mode System Configuration 1 1 0 Nonredundant configuration 2 1 1 Redundant configuration Installing System Components 85 Removing a Power Supply A CAUTION The system requires one power supply for normal operation On pow er redundant systems remove and replace only one power supply at a time in a system that is powered on Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Press the release latch and pull the power supply out to release it from the power distribution board and clear the chassis If you are permanently removing the power supply you must install a power supply bla
53. UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Orient the cooling fan assembly as shown in Figure 3 1 Align the slots on the sides of the cooling fan assembly with the tabs on the chassis See Figure 3 13 Insert the cooling fan assembly into the system and lower the blue release levers to lock it in place Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal U SB Port option in the Integrated D evices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequencein the System Setup program A CAUTION Many repairs may only be done by a certified service technician You 104 should only perform troubleshooting and simple repairs as authorized in your product documentation
54. age 107 Troubleshooting Your System 10 11 12 13 14 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion C ard on page 108 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove all expansion cards installed in the system See Removing an Expansion Card on page 110 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 185 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See O pening the System on page 76 c Reinstall one of the expansion cards d Close the system See C losing the System on page 77 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 185 Troubleshooting Your System 167 Troubleshooting the Processors A CAUTION Many repairs may only be done by a certified service technician You 16
55. age 171 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot M anager on page 53 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt foraSAS controller e lt Ctrl gt lt R gt forPERC controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from its electrical outlet Troubleshooting YourSystem 165 10 11 Open the system See O pening the System on page 76 Ensure that the controller card is firmly seated into the system board connector See VF lash M edia O ptional on page 122 If you havea PERC controller with battery backed cache ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Verify that t
56. age 99 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 WARNING The heat sink is hot to touch for some time after the system has been powered down Make sure that you do not touch the heat sink s while removing the 1 0 board or the processor board Remove the heat sinks processor blanks and processors See Removing a Processor on page 125 Installing System Components 10 11 12 13 14 15 16 18 If you are removing the I O board remove all expansion cards and the integrated storage controller card See Removing an Expansion Card on page 110 and Removing the Integrated Storage C ontroller C ard on page 115 If you are removing the I O board remove the expansion card risers See Removing Expansion C ard Riser 1 on page 111 and Removing Expansion C ard Riser 2 on page 113 If applicable remove the NIC hardware key from the I O board See Internal NIC Hardware Key on page 105 Disconnect the cables from the system board assembly SAS backplane control panel board the optical drive and other components Lift the tab on the high speed connector to free the release levers See Figure 3 30 Push the release levers at an angle of 90 degrees away from the connector to separate the processor board from the I O board See Figure 3 30 Push the processor board toward the front of the system to free the guide pins on one half of the connector from the slots on th
57. bs on the underside of the tray fit into the hooks on the front chassis assembly then lower the opposite edge of the card into place See Figure 3 1 and Figure 3 22 4 Connect the internal dual SD module cable to the connector on the control panel board 5 Close the system See C losing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet W hen disconnected from AC power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system See O pening the System on page 76 4 Remove the cooling shroud See Removing the Cooling Shroud on page 8
58. card latch 2 expansion card 3 expansion card connector Installing System Components 109 9 10 11 12 13 If applicable connect the cables to the expansion card Replace the expansion card latch Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You om SP WwW N 110 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 If applicable disconnect all cables from the card Lift the expansion card latch See Figure 3 16 Grasp the expansion card by its edges and carefully remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion card slot on the chassis Replace the expansion card latch NOTE Y
59. cators 2 4 processor shield 5 ZF socket 6 socket release lever Installing System Components 127 Figure 3 25 Removing and Installing a Processor Blank 1 release lever 2 processor blank A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 11 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank in the processor socket to protect the pins of the processor socket See Figure 3 25 Installing a processor blank is similar to installing a processor See Installing a Processor on page 129 128 Installing System Components Installing a Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If you are adding a third and fourth pr
60. clock speed Bus Speed Displays the processor bus speed Hyper Transport Displays the H yperTransport link speed and depending Technology HT3 default upon the system this field may be read only HT 3 HT Assist Enabled default CPU Virtualization Technology Enabled default DRAM Prefetcher Enabled default Hardware Prefetch Training on Software Prefetch H ardware Prefetcher Enabled default Execute Disable Enabled default Number of C ores per Processor All default C1E Disabled default Processor X Family M odel Stepping capable systems ship with HT 3 by default Enables or disables the HT Assist Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system does not run virtualization software Enables or disables the DRAM prefetcher Enables or disables the Hardware prefetcher training on software prefetcher Enables or disables the hardware prefetcher Enables or disables E xecute Disable M emory Protection Technology Controls the number of enabled cores in each processor W hen set to Enabled the processor s can switch toa minimum performance state when idle Displays the family and model number of each processor A submenu displays the core speed the amount of cache memory and the number of cores of the processor s 58 Using the System Setup Program and UEFI Boot M anager SAT
61. controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator flashes as the drive is powered down W hen the drive indicators are off the drive is ready for removal 3 Press the release button on the front of the hard drive carrier and open the handle The hard drive carrier handle opens 4 Slide the hard drive carrier out until it is free of the drive bay See Figure 3 5 A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank in the empty drive bay See Installing a H ard D rive Blank on page 79 6 If applicable replace the front bezel See Installing the Front Bezel on page 75 80 Installing System Components Figure 3 5 Removing and Installing a Hard Drive Carrier 1 release button 2 hard drive carrier 3 hard drive carrier handle Installing a Hard Drive Carrier A CAUTION Use only hard drives that have been tested and approved for use w ith the SAS SATA backplane A CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable A CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your opera
62. dded Video Controller Controller Enabled default 60 Using the System Setup Program and UEFI Boot M anager PCI IRQ Assignments Screen Option Description lt PCledeiice gt Usethe lt gt and lt gt keysto manually select an IRQ for agiven device or select D efault to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication Selects whether the serial communication devices On without C onsole Serial D evice 1 and Serial D evice 2 are enabled in Redirection default BIOS BIOS console redirection can also be enabled and the port address to be used can be specified Options are O n without C onsole Redirection On with C onsole Redirection via C OM 1 On with C onsole Redirection viaC OM 2 and Off Serial Port Address Sets the serial port addresses for the two serial devices Serial Device1 COM1 NOTE only Serial Device 2 can be used for Serial Over Serial Device2 COM2 LAN SOL To use console redirection by SOL configure default the same port address for console redirection and the serial device External Serial Connector Specifies whether Serial D evice 1 Serial D evice 2 or Serial D evicel default Remote Access D evice has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirecti
63. e Storage backplane voltage regulator failed Remove and reconnect the backplane power cable If the problem persists see Getting Help on page 185 24 E122C CPU Power Fault Power cycle AC About Your System A power fault was detected when powering up the processor s Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 Code Text Causes Corrective Actions E122D Memory One of the memory voltage Reseat the memory Regulator regulators failed modules See Failed Troubleshooting System Reseat DIMMs Memory on page 159 E122E On board One of the on board voltage Remove AC power to the regulator regulators failed system for 10 seconds and failed Call restart the system SHPRerEs If the problem persists see Getting Help on page 185 E1243 CPU VCORE Processor voltage regulator Reseat the processor See Regulator failed Troubleshooting the failure Processors on page 168 Contact If the problem persists Support see Getting H elp on page 185 E1310 Fan RPM RPM of specified fan is See Troubleshooting exceeding outside the intended System Cooling range Check operating range Problems on page 157 fan E1313 Fan The system is no longer fan Check LCD for additional redundancy redundant Another fan scrolling messages See lost Check failure would put the s
64. e see Getting Help on page 185 158 Troubleshooting Your System Troubleshooting System M emory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 93 and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 171 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 16 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See M emory Settings Screen on page 57 M ake any changes
65. e 171 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 76 7 Ensure that the interface cable is securely connected to the optical drive and to the system board See O ptical D rive on page 83 8 Ensure that a power cable is properly connected to the drive Troubleshooting YourSystem 163 10 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 185 Troubleshooting a Hard Drive VAN CAUTION Many repairs may only be done by a certified service technician You 164 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Online Diagnostics on page 171 Depending on the results of the diagnostics test proceed as needed through the following steps If applicable remove the bezel See Removing the Front Beze
66. e other half of the connector NOTE The power distribution board connector disengages from the processor board when the processor board is separated from the 1 0 board CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Hold the processor board by the handle and the board edge see Figure 3 30 Angle the processor board out toward the back of the system and lift the board out of the chassis To remove the I O board pull the release pin and slide the I O board toward the front of the system Carefully lift the I O board out of the chassis Installing System Components 145 Figure 3 30 Removing and Installing the System Board Assembly 1 power distribution board 2 release pin 3 1 0 board 4 tab 5 high speed connector 6 guide pins 2 7 release levers 2 8 processor board 9 handle 146 Installing System Components Installing the System Board Assembly 1 10 11 12 13 14 15 Unpack the new system board assembly If the 1 0 board was not removed go to step 5 Grasp the I O board by its edge and the release pin and lower it into the chassis Position the I O board to the bottom of the chassis until it lays completely flat Slide the I O board toward the back of the system inserting the connectors into the cutouts on the chassis back panel Holding by the handle and the board edge of the processor board see Figure 3 30 lower the processo
67. e screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors present W hen the system isin standby mode the LCD backlight turns off after 5 minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus About Your System 15 Setup M enu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description DRAC Set error Set home Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway G tw Select Setup DNS to enable DNS and to view and set the IP addresses of DNS servers Two separate DNS entries are available so that a primary and secondary DNS server may be configured Select SEL to display LCD error messages in a format that matches the IPM description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in
68. e system to overheat Identify the faulty power supply by the power supply s fault indicator See Power Indicator C odes on page 21 Reseat the power supply by removing and reinstalling it See Removing a Power Supply on page 86 and Installing a Power Supply on page 87 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if itis working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply If the problem persists see G etting H elp on page 185 Troubleshooting System Cooling Problems A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or PC le slot filler bracket is removed Ambient temperature is too high See your Getting Started Guidefor your system s operating temperature requirements External airflow is obstructed Cables inside the system obstruct airflow
69. e your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 185 PCI BIOS failed to install PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 166 PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards on page 166 If the problem persists see Getting Help on page 185 Plug amp Play Configuration Error 44 Error encountered in initializing PCle device faulty system board About Your System Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 166 Message Causes Corrective Actions Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector i
70. eds reached a point outsidethe System Cooling allowed allowed range Problems on page 157 range E1116 Memory M emory exceeded allowable Remove AC power to the disabled temperature and hasbeen system for 10 seconds and temp above disabled to prevent damage restart the system range Power tothe components See Troubleshooting cycle AC About Your System System C ooling Problems on page 157 If the problem persists see Getting Help on page 185 23 Code Text Causes Corrective Actions E1119 Chipset Chipset temperature See Troubleshooting temp out of reached a point outsidethe System Cooling range Check allowed range Problems on page 157 motherboard heatsinks E1210 Motherboard CMOS battery is missing or See Troubleshooting the battery the voltage isoutsidethe System Battery on failure allowable range page 156 Check battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad orunableto connector See Internal battery recharge due to thermal Dual SD Module failure issues Optional on page 123 Check and Troubleshooting battery System C ooling Problems on page 157 E1216 3 3V 3 3 V voltage regulator Remove and reseat the Regulator failed PCle expansion cards If failure the problem persists see Reseat PCIe cards Troubleshooting Expansion Cards on page 166 E1219 Disk Backplane power failure Check BP power cabl
71. ee Removing the Internal Dual SD M odule on page 123 and Installing the Internal Dual SD M odule on page 124 Insert the new SD card into SD card slot 2 See Figure 3 22 Troubleshooting Your System 8 Close the system See C losing the System on page 77 9 Turn on the system and attached peripherals and check if the SD card is functioning 10 Insert a different SD card that you know works properly 11 Close the system See C losing the System on page 77 12 Turn on the system and attached peripherals and check if the SD card is functioning If the problem is not resolved see Getting Help on page 185 Troubleshooting an Optical Drive VAN CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Removing the Front Bezel on page 75 2 Try using a different CD or DVD 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot M anager on page 53 4 Run theappropriate online diagnostic test See U sing Online Diagnostics on pag
72. een on page 59 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated D evices Screen on page 60 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 61 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 61 Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power M anagement Screen on page 62 Displays a screen to configure the system password and setup password features See System Security Screen on page 63 Using the System Password on page 67 and Using the Setup Password on page 69 for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and UEFI Boot M anager Option Description Report Keyboard Errors Report default F1 F 2 Prompt on Error Enabled default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard control
73. ell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated D evices Screen on page 60 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See O pening the System on page 76 4 If applicable move the front chassis assembly See F ront C hassis Assembly on page 90 5 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 88 6 Locate the USB key and reseat it See Internal USB M emory Key on page 104 7 If applicable replace the cooling shroud See Installing the Cooling Shroud on page 89 8 If applicable slide the front chassis back See F ront C hassis Assembly on page 90 9 Close the system See C losing the System on page 77 10 Turn on the system and attached peripherals and check if the USB key is functioning 11 Ifthe problem is not resolved repeat step 2 and step 3 Troubleshooting Your System 161 12 13 14 Insert a different USB key that you know works properly Close the system See C losing the System on page 77 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see G etting H elp on page 185 Troubleshooting an SD Card A CAUTION Many repairs may only be done by a cert
74. emory sparing feature must be enabled in the M emory Settings screen of the System Setup program See Using the System Setup Program and UEFI Boot M anager on page 53 K NOTE The memory sparing and node interleaving features cannot be used at the same time To use memory sparing you must disable the Node Interleaving option in the System Setup program Installing System Components 93 To support memory sparing all eight DIMM sockets of each CPU must be populated W hen enabled memory sparing allocates and reserves one rank of memory from the installed DIM Ms and is large enough to act as spare memory in the event of amemory rank failure where the contents of the failed rank is copied to the spared rank Table 3 2 K NOTE DIMMs A1 A8 are assigned to processor 1 DIM Ms B1 B8 are assigned to processor 2 and so on M emory Configurations Two Processors na gt S 8 Processors 5 SI t Ela de 5 g oe vj R 1 2 a8 dz lj E z a 8 8 1 RDIMM x8 A1 A2 A3 A4 B1 B2 B3 B4 16 8 2 UDIMM x8 A1 A2 A3 A4 B1 B2 B3 B4 16 8 2 RDIM M x8 A1 A2 A3 A4 B1 B2 B3 B4 32 16 2 UDIMM x8 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 A7 A8 B7 B8 32 16 2 RDIMM x8 Al A2 A3 A4 B1 B2 B3 B4 B5 B6 A5 A6 A7 A8 B7 B8 64 16 4 RDIMM x4 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 A7 A8 B7 B8 96 16 8and4 RDIMM x4 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 A7 A8 B7 B8 128 16 8 RDIMM x4 A1 A2 A3 A4
75. er Custom Test Tests a particular device Information Displays test results 172 Running the System Diagnostics Using the Custom Test Options W hen you select C ustom Test in the M ain M enu window the C ustomize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the C ustomize window lists devices that can be tested Click the next to a device or module to view its components C lick on any component to view the tests that are available C licking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the D iagnostics O ptions area select the test s you want to run on a device Non Interactive Tests O nly Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device e Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the C ustomize window provide
76. er documentation at support dell com manuals Enters the PERC configuration utility For more information see the PERC card documentation at support dell com manuals Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC at support dell com manuals About Your System I Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators Item Indicator Button or Connector Icon Description 12 Power on indicator power button About Your System The power on indicator lights when the system power is on The power button controls the D C power supply output to the system W hen the system bezel is installed the power button is not accessible NOTE W hen powering on the system the video monitor can take from several seconds to over two minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Item Indicator Button or Icon Connector Description 8 NMI button USB connectors 2 ots Video connector IOl System identification panel LCD menu buttons LCD panel System identification button O U sed to troubleshoot software and device driver errors when using
77. er to M aximum Performance T he BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to M aximum Performance If you select C ustom you can configure each option independently Options are O S DBPM System DBPM Maximum Performance or M inimum Power Options are M aximum Performance or M inimum Power Options are M aximum Performance a specified frequency or M inimum Power 62 Using the System Setup Program and UEFI Boot M anager System Security Screen Option Description System Password Setup Password Password Status Unlocked default Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the Using the System Password on page 67 for more information Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 67 for more information W hen Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See U sing the System Password on page 67 for more information If Enabled the power button can turn the system s power off and on On an ACPl compliant operating system the system performs an orderly shutdown before power is
78. eripheral devices connected to the serial port Swap the serial interface cable with a cable in good condition and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see G etting H elp on page 185 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See U sing Online Diagnostics on page 171 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 20 e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting YourSystem 153 e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated D evices Sc
79. erly aligned and seated 9 Close the processor shield See Figure 3 24 Installing System Components 129 10 11 Rotate the socket release lever down until it snaps into place See Figure 3 24 NOTE Your kit may contain a replacement heat sink if you are installing a processor thatconsumes additional power The new heatsink may not appear different than the original one however it has improved thermal dissipation specifications and must be used Using a clean lint free cloth remove the thermal grease from the heat sink A CAUTION Applying too much thermal grease can resultin excess grease coming 130 12 13 14 15 16 17 18 19 20 in contact with and contaminating the processor socket Keeping the heat sink pin aligned with the slot on the system board place the heat sink on the processor See Figure 3 23 Using a 2 Phillips screwdriver tighten the two heat sink retention screws See Figure 3 23 If applicable replace the cooling fan assembly See Installing the C ooling Fan Assembly on page 104 Replace the cooling shroud See Installing the Cooling Shroud on page 89 If applicable slide the front chassis assembly back See F ront C hassis Assembly on page 90 Close the system See C losing the System on page 77 Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F 2 gt to enter the System Setup program and check that the
80. ermined therehas been a_ information and then amp clear SEL fatal error in the system clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1716 Chipset IERR Thesystem BIOS reporteda Check the SEL for more Bus Dev chipset internal errorthat information and then Function residesinbus device clear the SEL Remove Review amp function AC power to the system clear SEL for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1717 CPU The system BIOS Check the SEL for more internal determined that the information and then error Review specified processor hashad clear the SEL Remove amp clear SEL an internal error AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 30 About Your System Code Text Causes Corrective Actions E171F PCIe fatal error on Bus Device Function The system BIOS reported a PCle fatal error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion C ards on page 166 PCIe fatal error on Slot Review amp clear SEL The system BIOS reported a PCle fatal error on a component that resides in
81. es on page 97 or Troubleshooting System Memory on page 159 E2011 Memory Memory detected but isnot See Troubleshooting configuration configurable Error detected System Memory on failure during memory page 159 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 159 E2013 BIOS unable to shadow memory Check DIMMs The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 159 E2014 CMOS RAM failure Power cycle AC CM OS failure CMOS RAM not functioning properly Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure About Your System Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 33 Code Text Causes Corrective Actions E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart
82. ettings The USB ports are disabled in the system BIOS Power down and restart the system using the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 54 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Memory tests terminated by keystroke No boot device available POST memory test was terminated by pressing the spacebar Faulty or missing optical drive subsystem hard drive or hard drive subsystem or non bootable USB key installed Information only Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting an Internal USB Key on page 161 Troubleshooting a USB Device on page 152 Troubleshooting an O ptical Drive on page 163 and Troubleshooting a H ard Drive on page 164 See Using the System Setup Program and UEFI Boot M anager on page 53 for information on setting the order of boot devices About Your System 43 Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot M anager on page 53 If necessary install the operating system on your hard drive Se
83. etup Menu 45 es boob Pe aaa 16 ViewMenu 0 0 0 ee 17 Hard Drive Indicator Patterns 17 Back Panel Features and Indicators 18 Guidelines for Connecting External Devices 20 NICIndicatorCodes 00 20 Pow er Indicator Codes 21 LCD Status M essages naaa aaa 22 Viewing Status Messages 22 Removing LCD Status Messages 23 SystemMessages a 38 Warning Messages 2 ee 51 Diagnostics Messages 51 Alert Messages 0 0 0 een 51 Contents Other Information YouMayNeed 2 Using the System Setup Program and UEFI BootManager Choosing the System BootMode Entering the System Setup Program Responding to ErrorMessages Using the System Setup Program Navigation KOS a San ht cane ba a Be Be gies N System Setup Options 0 000 Main Sereen ee ee Memory Settings Screen Processor Settings Screen SATA Settings Screen ooa ee ee Boot Settings Screen 000 4 Integrated Devices Screen PCI IRQ Assignments Screen SerialCommunicationScreen PowerManagementScreen System Security Screen 0 00 FXitS GROOM Gna ci awd Baath rman ste ahh Entering the UEFlBootManager Using the UEFI Boot M anager Navigation ee a aiaa a UEFI BootMa
84. he cable connections between the SAS backplane and the integrated storage controller are correct See Installing the Integrated Storage Controller C ard on page 117 and Figure 6 4 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see G etting Help on page 185 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You 166 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your Operating system and the expansion card Run the appropriate online diagnostic test See U sing Online Diagnostics on page 171 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Verify that the installed expansion cards are compliant with the expansion card installation guidelines See Expansion Card Installation Guidelines on p
85. he optical drive Route the power data cables along the chassis wall See Front C hassis Assembly on page 90 Replace the cooling shroud See Installing the C ooling Shroud on page 89 Close the system See C losing the System on page 77 If applicable replace the front bezel See Installing the Front Bezel on page 75 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Installing System Components 149 150 Installing System Components Installing SystemComponents 151 152 Installing System Components Installing System Components 153 154 Installing System Components Troubleshooting Your System Safety First For You and Your System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video output or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e If you boot the system to the BIOS bo
86. hen a user defined error limit is reached e View help messages that briefly describe each test and its parameters Running the System Diagnostics 171 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Life C ycle Controller screen VAN CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F 10 gt 2 Click Diagnostics in the left pane and click Launch D iagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the M ain M enu window Testing Option Function Express Test Performs a quick check of the system T his option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system T his test can take an hour or long
87. ical outlet 2 Open the system See O pening the System on page 76 3 If installed remove the SD cards from the internal dual SD module See Figure 3 1 4 Disconnect the cable from the internal dual SD module See Figure 3 22 5 Lift the latch securing the internal dual SD module to the front chassis assembly and lift the module out of the assembly See Figure 3 22 6 Close the system See C losing the System on page 77 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 123 Figure 3 22 Removing and Installing the Internal Dual SD Module a Wm WwW fF hooks 2 2 SDcardslot2 internal dual SD module 4 SDcard slot 1 latch 6 cable connector power cable Installing the Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You 124 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 Installing System Components 3 Position the module so the ta
88. ical specifications revision outlined in your system s Getting Started Guide E141F CPU The system BIOS reporteda Remove AC power to the protocol processor protocol error system for 10 seconds and error Power restart the system cycle AC If the problem persists see Getting Help on page 185 E1420 CPU Bus The system BIOS reporteda Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 Code Text Causes Corrective Actions E1421 CPU The system BIOS reported a Remove AC power to the initialization processor initialization error system for 10 seconds and error Power restart the system cycle AC If the problem persists see Getting Help on page 185 E1422 CPU machine check error Power cycle AC The system BIOS reported a machine check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1610 Power Supply W missing Check power supply Specified power supply removed or is missing from the system See Troubleshooting Power Supplies on page 157 E1614 Power Supply W error Check power supply Specified power supply failed See Troubleshooting Power Supplies on page 157 E1618 Predictive failure on Power Supply W Check PSU A power suppl
89. ified service technician You 162 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the internal SD card port is enabled See Integrated Devices Screen on page 60 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Reseat the SD module cable See Installing the Internal Dual SD M odule on page 124 CAUTION If the Redundancy option is set to Mirror M ode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the Redundancy option is set to Disabled proceed to step 10 NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system prompts you with a message indicating the failure If SD card 1 has failed remove the card from SD card slot 1 See Removing the Internal Dual SD M odule on page 123 If SD card 2 has failed install anew SD card in SD card slot 2 and proceed to step 8 Remove the card present in SD card slot 2 and insert it into SD card slot 1 S
90. ility provides the following features e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Functions independently of the system s operating system In addition the iD RAC 6 Configuration Utility enables you to e Configure enable or disable the iD RAC 6 local area network through the dedicated iD RAC 6 Enterprise card port or the embedded NIC 1 Enable or disable IPM over LAN e EnableaLAN Platform Event Trap PET destination e Attach or detach the Virtual M edia devices e Change the administrative user name and password and manage user privileges e View System Event Log SEL messages or clear messages from the log e Reset iD RAC 6 settings to default For additional information on using iD RAC 6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC6 Configuration Utility 1 Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI BootManager 71 72 Using the System Setup Program and UEFI Boot M anager Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock e 1 and 2 Phillips screwdrivers e T8and T10 To
91. imum length with a standard height bracket System Board Slot 3 x8 link expansion slot low profile 24 13 cm 9 5 length Slot 4 x8 link expansion slot low profile 24 13 cm 9 5 length e Riser 2 Slot 5 x8 link expansion slot 24 13 cm 9 5 length Slot 6 x8 link expansion slot 24 13 cm 9 5 length Z NOTE The length specified above is of the expansion cards K NOTE Ensure that both riser 1 and riser 2 are installed in the system before you turn the system on A CAUTION To ensure proper cooling only two out of the six expansion cards can have a power consumption greater than 15 W up to 25 W maximum notincluding the integrated storage controller Table 3 4 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Installing System Components 107 Table 3 4 Expansion Card Installation Priority Card Card Type Slot Max Allowed Priority Priority 1 PERC H800 6 5 2 2 PERC 6 E 6 5 2 3 SAS 5 E 6 5 2 4 10GbNICs 6 5 1 2 2 5 Converged Network Adapters CNA 6 5 1 2 2 6 8G Fiber Channel single port 6 5 1 2 4 7 6 Gbps SAS HBA 6 5 1 2 2 8 8G Fiber Channel dual port 6 5 1 2 2 9 4G Fibre Channel single port 2 1 6 5 2 4 10 4G Fibre Channel dual port 2 1 6 5 2 4 11
92. information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test Running the System Diagnostics 173 Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test 174 Running the System Diagnostics J umpers and Connectors System Board J umper For information on disabling a password see Disabling a Forgotten Password on page 183 Table 6 1 System Board J umper Settings J umper Setting Description PWRD_EN o default The password feature is enabled pins 2 4 Bee The password feature is disabled and iD RAC 6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR omg default The configuration settings are retained at system boot pins 3 5 ono Theconfiguration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 175 System Board Connectors Figure 6 1 System Board Connectors r iE 15 176 Jumpers and Connectors Item Connector Description 1 SLOT4 PCIE_G2_X8 slot 4PCle x8 link expansion slot 2 SLOT3 PCIE_G2_X8 slot 3 PCle x8 link expansion slot 3 AMEACONN iD RAC6 Enterprise card connector 4 PW RD_EN Password
93. ing mode Reboot to take the system out of manufacturing mode BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help on page 185 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared MovetheNVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot M anager on page 53 CPU set to minimum frequency 40 The processor speed may be intentionally set lower for power conservation About Your System If not an intentional setting check any other system messages for possible causes Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different power rating detected System halted M ismatched processors have been installed in the system Ensure that all processors have the same cache size number of cores and power rating Ensure that the processors are properly installed See Processors on page 125 Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed
94. ions Alert iDRAC6 not TheiDRAC6 isnot Wait for the system to responding responding to BIOS reboot Rebooting communication either because it is not functioning properly or has not completed initialization The system will reboot Alert iDRAC6 not TheiDRAC6 has stopped Remove AC power to the responding responding system for 10 seconds and Power required The iD RAC 6 was remotely restart the system may exceed PSU reset while the system was wattage booting Alert After AC recovery the Contrnurmg iD RAC 6 takes longer than system boot normal to boot accepts the risk that system may power down without warning 38 AboutYour System Message Causes Corrective Actions Alert Node The memory configuration Ensure that the memory Interleaving has changed for example a modules are installed ina disabled Memory memory module has failed configuration that supports configuration so that node interleaving node interleaving C heck does not support Node Interleaving cannot be supported The system will run but without node interleaving other system messages for additional information for possible causes For memory configuration information see G eneral M emory M odule Installation Guidelines on page 93 If the problem persists see Troubleshooting System M emory on page 159 Alert Power required exceeds PSU wattage Check PSU and system configuration Alert Continuing sy
95. ise Card 122 VFlash M edia Optional 0 0 123 Removing a VFlash M edia Card 123 InstallingaVFlashMediaCard 123 Internal Dual SD Module Optional 124 Removing the Internal DualSDModule 124 Installing the Internal DualSDModule 125 Processore o anna te a Ee cas E e hoagie 126 RemovingaProcessor 126 InstallingaProcessor 130 SystemBattery 0 2 0 000 000 0 132 Replacing the System Battery 132 SAS Backplane 00 134 Removing the SAS Backplane 134 Installing the SAS Backplane 136 Power DistributionBoard 136 Removing the Power Distribution Board 136 Replacing the Power Distribution Board 139 Control PanelAssembly 140 Contents 7 Removing the Control Panel DisplayModule 140 Installing the Control Panel DisplayModule 04 141 Removing the Control PanelBoard 143 Installing the Control PanelBoard 144 System BoardAssembly 144 Removing the System Board Assembly 145 Installing the System Board Assembly 148 4 Troubleshooting YourSystem 151 Safety First For You and YourSystem 151 Troubleshooting System Startup Failure 151 Troubleshooting External Connections 151 Troubleshooting the Video Subsystem 152 Troubleshooting a USB Device
96. its edges and angle it between the alignment guides on riser 1 until it is fully seated See Figure 3 1 Connect the SAS data cables to the integrated storage controller card See Figure 3 19 NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed If applicable connect the RAID battery cable See Figure 3 20 Route the SAS data cable through the channel on the inner side of the chassis Attach the cable labeled SAS A to SAS A connector on the backplane and attach the cable labeled SAS B to SAS B connector on the backplane See Figure 3 19 Replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 Replace the cooling shroud See Installing the Cooling Shroud on page 89 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 117 RAID Battery Optional The information in this section applies only to systems with the optional PERC cards without an integral battery backup unit Removing a RAID Battery 1 118 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102
97. l on page 75 If your system has a RAID controller and your hard drives are configured in aRAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt fora PERC controller or lt Ctrl gt lt C gt fora SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive Carrier on page 80 d Exit the configuration utility and allow the system to boot to the operating system Troubleshooting Your System 4 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot M anager on page 53 If the problem persists see Troubleshooting a Storage C ontroller on page 165 Troubleshooting a Storage Controller NOTE When troubleshooting a SAS or PERC controller also see the 1 5 documentation for your operating system and the controller Run the appropriate online diagnostic test See U sing Online Diagnostics on p
98. l Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE M emory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output e DIMMsmust be populated in matched pairs for each processor for example A1 A2 A3 A4 Single DIMM operation is not supported All processor memory channels must be populated identically same speed size and type e Thememory configuration for each processor must be identical for optimal performance e Memory modules must be installed beginning with socket A1 or A2 for processor 1 B1 or B2 for processor 2 and C1 or C2 for processor 3 D1 or D2 for processor 4 e In case of mixed rank population first populate the DIMM with the highest number of ranks in sockets with white release levers e If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s e If online sparing is enabled identical DIMMs must be installed in the same slots across each channel The system supports advanced ECC memory interleaving and online sparing For information on memory configurations see Table 3 2 and Table 3 3 Memory Sparing Support Memory sparing is supported in systems that have one of the fully populated memory configurations shown in Table 3 2 and Table 3 3 The m
99. lank A CAUTION To ensure proper system cooling the pow er supply blank must be installed in power supply bay PS2 in a non redundant configuration Remove the pow er supply blank only if you are installing a second pow er supply Installing the Power Supply Blank EZ NOTE Install the power supply blank only in power supply bay 2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Installing System Components 87 Cooling Shroud The cooling shroud covers the memory modules and provides air flow to the system Removing the Cooling Shroud A CAUTION M any repairs may only be done by a certified service technician You 88 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening and C losing the System on page 76 Remove the RAID battery from the battery carrier See Figure 3 9 Ho
100. ld the touch points and gently lift the cooling shroud away from the system See Figure 3 9 Installing System Components Figure 3 9 Removing and Installing the Cooling Shroud 1 vi L e N 4 1 cooling shroud 2 RAID battery carrier 3 shroud tabs 6 4 touch points 2 Installing the Cooling Shroud K NOTE For proper alignment of the cooling shroud in the system ensure that the cables inside the system are routed along the chassis wall See Figure 3 10 1 Lowerthe cooling shroud into the system and align the cooling shroud tabs with the slots on the system See Figure 3 9 2 Insert the RAID battery into the battery carrier in the cooling shroud See Installing the RAID Battery on page 119 3 Close the system See O pening and Closing the System on page 76 Installing System Components 89 Front Chassis Assembly The front chassis assembly consists of the hard drives SAS SATA backplane optical drive control panel assembly and the front panel display T he front chassis assembly is mounted on the chassis walls with a sliding rail system To slide the front chassis assembly away from the chassis 1 90 If installed remove the front bezel See Removing the Front Bezel on page 75 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling shroud See
101. lem persists see G etting Help on page 185 E1814 Internal SD Module Card write The internal dual SD module card is write protected and cannot be Change the write protect switch setting on SD card failure Check connection bad protected used Check SD card E1815 Internal Dual Theinternal dual SD Reseat the internal dual SD Module module bootable mediais SD module card redundancy no longer redundant If the problem persists Tost Check see Getting Help on SD cards page 185 E1A14 SAS cable A SAScableAismissingor Reseat the cable If the problem persists replace the cable If the problem persists see Getting Help on page 185 E1A15 SAS cable B failure Check connection SAS cable B is missing or bad Reseat the cable If the problem persists replace the cable If the problem persists see Getting Help on page 185 E1A1D 32 e Control panel USB cable not detected Check cable About Your System USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace the cable If the problem persists see Getting H elp on page 185 Code Text Causes Corrective Actions E2010 Memory not No memory detected in the Install memory or reseat Check DIMMs configuration detected system the memory modules See Inspect Installing Memory DIMMs M odul
102. ler during POST T his setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F 2 gt to enter the System Setup program A CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Memory Settings Screen Option Description System M emory Size System M emory Type System M emory Speed Video M emory System M emory Testing Enabled default Redundant M emory Disabled default Node Interleaving Disabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are E nabled and Disabled Specifies whether redundant memory is enabled on the system Options are Enabled and Disabled If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed Using the System Setup Program and UEFI BootManager 57 Processor Settings Screen Option Description 64 bit Specifies if the processor s support 64 bit extensions Core Speed Displays the processor
103. llowed by specific information Note the information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot M anager on page 53 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Remove the PC le expansion card and install the integrated storage controller in the dedicated slot See VF lash M edia O ptional on page 122 Keyboard controller failure Faulty keyboard controller faulty system board See Getting H elp on page 185 Keyboard data line failure Keyboard stuck key failure 42 Keyboard cable connector is improperly connected or the keyboard is defective About Your System Reseat the keyboard cable If the problem persists see Troubleshooting a U SB D evice on page 152 Message Causes Corrective Actions Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 185 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change s
104. m from the electrical outlet 7 Open the system See Closing the System on page 77 8 Install the jumper plug on the password jumper 9 Close the system 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign anew system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 67 JumpersandConnectors 183 184 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 W W W D ELL 800 999 33i55 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 2 Visit support dell com Verify your country or region in the C hoose A C ountry Region drop down menu at the bottom of the page Click C ontact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you GettingHelp 185 186 Getting Help Index B batteries troubleshooting 156 battery troubleshooting the RAID card battery 166 battery
105. moved in step 3 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see G etting Help on page 185 Run the appropriate online diagnostic test See U sing Online Diagnostics on page 171 If the tests fail see Getting Help on page 185 Troubleshooting a Damaged System A CAUTION M any repairs may only be done by a certified service technician You 1 2 3 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Ensure that the following components are properly installed e Hard drives e Cooling fan assembly e SD cards Troubleshooting Your System 155 USB memory key e NIC hardware key e Internal Dual SD Module e Expansion cards and both expansion card risers Integrated storage controller e iDRAC6 Enterprise card Power supplies e Processors and heat sinks Ensure that all cables are properly connected Close the system See C losing the System
106. ms management application documentation at support dell com manuals provides information about installing and using the systems management software Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System Using the System Setup Program and UEFI Boot M anager The System Setup program enables you to manage your system hardware and specify BIO S level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security Choosing the System Boot M ode The System Setup program also enables you to specify the boot mode for installing your operating system BIOS boot mode the default is the standard BIO S level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot M anager on page 64 for more information on this inte
107. n cira ass akka isi gts ere Ela ae Sls lt Enter gt Embedded Server Management eee eee ee ee eee lt Enter gt Faver Menagment orori e gis posse gresdce 2 Os te greretenete E lt Enter gt Up Down Arrow to select SPACE to change ESC to exit Fl Help NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time System D ate M emory Settings M emory Settings Screen on page 57 Sets the time on the system s internal clock Sets the date on the system s internal calendar Using the System Setup Program and UEFI BootManager Displays information related to installed memory See 55 Option Description Processor Settings SATA Settings Boot Settings Integrated D evices PCI IRQ Assignment Serial Communication Power M anagement System Security Keyboard NumLock On default 56 Displays information related to processors speed cache size and so on See Processor Settings Screen on page 58 Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 59 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Scr
108. nagerScreen UEFI Boot Settings Screen naaa aaa System Utilities Screen aaa aaa System and Setup Passw ord Features Using the SystemPassword Using the Setup Password Embedded SystemManagement 70 iDRAC6 Configuration Utility 71 Entering the iDRAC6 Configuration Utility 71 Installing System Components 73 Recommended Tools 73 Inside the System 000 73 Front Bezel Optional o aaa a 75 Removing the Front Bezel 75 Installing the FrontBezel 75 Opening and Closing the System 76 Opening the System 76 Closing the System ooa 77 Hard Drives oaaao 78 Removing a Hard Drive Blank naaa 78 Installing a Hard Drive Blank naaa 79 Removing a Hard Drive Carrier 80 Installing a Hard Drive Carrier aaa 81 Removing a Hard Drive From a Hard Drive COMC ea e a E PAR E CG pe Oe ee 82 Installing a Hard Drive Into a Hard Drive Carrie a ces oor Pie RaSh VP gt PRA ES A 82 Optical Driers seh os A ee ee t 83 Removing an OpticalDrive 83 Installing an Optical Drive 84 Pow er Supplies 2 0 aaa a 85 RemovingaPowerSupply 85 Installing a Power Supply 87 Contents 5 Removing the Power Supply Blank 87 Installing the Power Supply Blank 87 CoolingShroud 2 88 Remo
109. nd turn the system on including any attached peripherals Removing Expansion Card Riser 2 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 110 4 To remove the expansion card riser lift the expansion card riser from the connector on the system board See Figure 3 18 Installing System Components 113 Figure 3 18 Installing and Removing Expansion Card Riser 2 2 3 1 expansion card riser 2 2 expansion card slot 5 3 slot on chassis 4 expansion card slot 6 5 riser 2 connector on system board 6 riser guide pins 2 Installing Expansion Card Riser 2 1 Align the expansion card riser with the riser guide pins on the system board and the slot on the chassis See Figure 3 17 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable replace
110. ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 105 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See O pening the System on page 76 3 Locatethe ISCSI KEY connector on the system board See Figure 6 1 4 Insert the NIC hardware key into the connector on the board See Figure 3 15 Figure 3 15 Removing and Installing a NIC Hardware Key y 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system See C losing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 106 Installing System Components Expansion Cards and Expansion Card Risers Expansion Card Installation Guidelines Your system supports up to six Generation 2 PC le expansion cards using connectors on the system board and two expansion card risers To locate the expansion card connectors on the system board see Figure 6 1 and to locate the expansion card connectors on the expansion card risers see Figure 6 4 and Figure 6 5 The following are the slot configurations on the risers and the system board e Riser1 Slot 1 x8 link expansion slot 24 13 cm 9 5 length Slot 2 x4 link expansion slot low profile 24 13 cm 9 5 max
111. nect the system from the electrical outlet Remove the power supplies from the system See Removing a Power Supply on page 86 Open the system See O pening the System on page 76 Installing System Components 135 4 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 5 If applicable remove the cables on the power distribution board 6 Separate the system board and the I O board to disengage the interconnect between the power distribution board and the I O board a Slightly lift the tab on the high speed connector to free the release levers See Figure 3 30 b Push the release levers at an angle of 90 degrees away from the connector to separate the system board and the power distribution board from the I O board See Figure 3 30 7 Press the release tab in the direction of the arrow and slide the board upwards See Figure 3 28 8 Pull the power distribution board up until the securing slots on the board are free from the tabs on the chassis See Figure 3 28 136 Installing System Components Figure 3 28 Removing and Installing the Power Distribution Board 1 power distribution board 2 release tab 3 securing slot 4 power cable 5 power distribution board connector Installing System Components 137 Replacing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as auth
112. ng sure not to touch the memory module components or connectors 4 Remove the cooling shroud See Removing the Cooling Shroud on page 88 5 If applicable slide the front chassis assembly away from the chassis See Front C hassis Assembly on page 90 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 11 7 Lift out the memory module K NOTE If you are not replacing the memory module insert a memory module blank in the socket 8 If applicable slide the front chassis assembly back into the chassis See Front C hassis Assembly on page 90 9 Close the system See C losing the System on page 77 10 If applicable replace the front bezel See Installing the Front Bezel on page 75 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Fans Your system contains six hot swappable fans mounted in a fan assembly and provides cooling for the processors expansion cards and memory modules K NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing a Cooling Fan A WARNING Opening or removing the system cover w hen the system is on may expose you to a risk of electric shock Exercise utmost care while
113. nk to ensure proper system cooling See Installing the Power Supply Blank on page 87 Figure 3 8 Removing and Installing a Power Supply 86 1 3 R power supply 2 velcro strap release latch Installing System Components Installing a Power Supply 1 K Verify that the power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label If applicable remove the power supply blank See Removing the Power Supply Blank on page 87 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 8 NOTE If you unlatched the cable management arm in step 1 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the Velcro strap NOTE When installing hot swapping or hot adding a new power supply ina system allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing the Power Supply Blank If you are installing a power supply remove the power supply blank by pulling outward on the b
114. nnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard and mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 60 If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password on page 183 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings Troubleshooting Your System 4 5 Reconnect and power on each USB device one at atime If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see G etting H elp on page 185 Troubleshooting a Serial I O Device 1 Turn off the system and any p
115. o reboot Check the SEL for information that is logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 151 for any faulty components specified in the SEL Warning Following faulty DIMMs are ignored DIMM ni n2 Total memory size is reduced Faulty or improperly seated memory module s C heck both DIMM sin the same channel for a possible fault See Troubleshooting Your System on page 151 Warning Following faulty DIMMs are disabled DIMM ni n2 Total memory size is reduced Faulty or improperly seated memory module s C heck both DIMM sin the same channel for a possible fault See Troubleshooting Your System on page 151 Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory M odule Installation Guidelines on page 93 If the problem persists see Troubleshooting System Memory on page 159 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals 50 About Your System Warning Messages A warning message alerts you to a possible problem and
116. ocessor for the first time remove the processor blank from the vacant processor sockets Removing the blank is similar to removing a processor See Removing a Processor on page 125 2 Remove the processor from the packing material by the processor s edges only Do not touch the bottom of the processor H andle the processor carefully with your fingers on the side edges Place your free hand beneath the processor when you are moving it to the system to prevent dropping it on the floor 3 Locate the pin 1 indicator on the system board socket 4 Locate the pin 1 indicator on the top of the processor T he pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 24 A CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 5 Place the processor over the socket with each pin 1 aligned with the pin guide on the processor socket See Figure 3 24 A CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 6 Align the notches in the processor with the socket keys on the ZIF socket See Figure 3 24 7 Install the processor in the socket Keep the processor in level see Figure 3 24 and insert it straight down into the socket Allow the processor to float on the pins allowing the processor shield to hold it in place 8 Verify that the processor is prop
117. on Board Connectors 180 Expansion Card Riser Board Components and PEIE BUSES nn 2 os Sb eh aS hee ots 181 Disabling a Forgotten Password 183 T Getting Helpi csser Shee diese dee 185 Contacting Dell aaa 0 ee 185 PONG EEEE EE E E E ian tit 1 187 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot M anager on page 53 lt F10 gt Enters System Services which opens the Lifecycle C ontroller The Lifecycle Controller allows you to access utilities such as embedded system diagnostics For more information see the Lifecycle C ontroller documentation at support dell com manuals lt F11 gt Enters the BIOS Boot M anager or the UEFI Boot M anager depending on the system s boot configuration See U sing the System Setup Program and U EFI Boot M anager on page 53 lt F12 gt Starts PXE boot lt Ctrl gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the iD RAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the iD RAC user documentation at support dell com manuals Enters the SAS Configuration Utility For more information see the SAS adapt
118. on and the serial device Failsafe Baud Rate Displays the failsafe baud rate used for console 115200 default redirection BIOS attempts to determine the baud rate automatically T his failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type Sets the remote console terminal type either VT 100 VT 220 default VT100 VT220 or ANSI Redirection After Boot Enables or disables BIOS console redirection when the Enabled default operating system is loaded Using the System Setup Program and UEFI BootManager 61 Power Management Screen Option Description Power M anagement Active Power C ontroller default CPU Power and Performance Management Fan Power and Performance Management M emory Power and Performance Management Options are OS C ontrol Active Power C ontroller C ustom or M aximum Performance For all but the C ustom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the processor power to OS DBPM the fan power to Minimum Power and the memory power to M aximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Active Power C ontroller sets the processor power to System D BPM the fan power to Minimum Power and the memory pow
119. on page 77 Run the system board tests in the system diagnostics See Running the Embedded System Diagnostics on page 172 If the tests fail see Getting Help on page 185 Troubleshooting the System Battery K 156 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot M anager on page 53 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 131 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery If the problem is not resolved by replacing the battery see G etting H elp on page 185 Troubleshooting Your System Troubleshooting Power Supplies A CAUTION Atleast one power supply must be installed for the system to operate 3 Operating the system with only one power supply installed for extended periods of time can cause th
120. one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 75 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove the cooling shroud See Removing the Cooling Shroud on page 88 Remove all hard drives See Removing a Hard Drive Carrier on page 80 Disconnect the SAS data cable s and power cable from the backplane See Figure 3 27 Push the blue release tabs in the direction of the arrows and slide the backplane upwards Pull the backplane away from the system until the securing slots on the backplane are free from the tabs on the front chassis assembly Installing System Components 133 Figure 3 27 Removing and Installing a SAS Backplane 1 power cable
121. onfiguration See General Memory M odule Installation Guidelines on page 93 Unsupported memory configuration DIMM mismatch across slots detected p aie AEA Invalid memory configuration M emory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See G eneral M emory M odule Installation Guidelines on page 93 Warning A fatal error has caused system reset Please check th system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 151 for any faulty components specified in the SEL Warning Front Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the control panel board and the system board See C ontrol Panel Assembly on page 139 Warning No micro code update loaded for processor n 48 M icro code update failed About Your System U pdate the BIOS See Getting Help on page 185 Message Causes Corrective Actions Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage
122. orized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new power distribution board assembly 2 Align the securing slots on the power distribution board with the tabs on the chassis 3 Pull the release tab slightly to the back of the system and slide the board down till it snapsinto place See Figure 3 28 4 Connect the system board and the I O board to engage the interconnect between the power distribution board and the I O board a Align the guide pins on one half of the connector with the slots on the other half of the connector See Figure 3 30 b Push the release levers inward until they lock into position See Figure 3 30 5 Connect the cable to the power distribution board 6 Replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 7 Replace the power supplies in the system See Installing a Power Supply on page 87 8 Close the system See C losing the System on page 77 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 138 Installing System Components Control Panel Assembly Removing the Control Panel Display Module A CAUTION M any repairs may only be done by a certified service technician You should
123. ot mode after installing an operating system from the UEFI Boot M anager the system will hang The reverse is also true You must boot to the same boot modein which you installed the operating system See U sing the System Setup Program and UEFI Boot M anager on page 53 e Invalid memory configurations could cause the system to halt at startup without any video output See System M emory on page 92 For all other startup issues note the LCD panel messages and any system messages that appear onscreen For more information see LCD Status Messages on page 22 and System M essages on page 38 Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 1 1 and Figure 1 3 for the front and back panel connectors on your system Troubleshooting Your System 151 Troubleshooting the Video Subsystem 1 2 3 4 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor If two monitors are attached to the system disconnect one monitor The system supports only one monitor attached to either the front or rear video connector If the problem persists see G etting H elp on page 185 Troubleshooting a USB Device 152 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disco
124. ou must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Removing Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 76 3 If installed remove the expansion card s from the expansion card slot s See Removing an Expansion Card on page 110 4 If installed remove the storage controller card See Removing the Integrated Storage Controller Card on page 115 5 To remove the expansion card riser press the blue tab on the riser and lift the expansion card riser from the connector on the system board See Figure 3 17
125. password and press lt Ctrl gt lt Enter gt W hen Password Status is L ocked type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and shuts down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes 68 Using the System Setup Program and UEFI Boot M anager Deleting or Changing an Existing System Passw ord 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not E nabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 69 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system p
126. ppears on the LCD Record the code then see Getting Help on page 185 Viewing Status M essages If a system error occurs the LCD screen turns amber Press the Select button to view the list of errors or status messages Press the left and right buttons to highlight an error number and press Select to view the error 22 About Your System Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system K NOTE The following LCD status messages are displayed in the Simple format See Setup M enu on page 16 to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe Check the system event log Remove AC power to the voltage for critical failure events system for 10 seconds and error restart the system contact If the problem persists SUPP OLR see Getting Help on page 185 E1114 Ambient Temp Ambient temperature See Troubleshooting exce
127. problem persists see range Check Getting Help on fans page 185 W1102 Mem Voltage The regulator temperature See Troubleshooting Regulator reached a point outsidethe System Cooling temp allowed range Problems on page 157 If exceeding the problem persists see range Check Getting Help on fans page 185 W1228 RAID Warns predictively that the Allow RAID battery to Controller RAID battery has less than charge to greater than 24 battery 24 hours of charge left hours of sustained charge capacity lt If problem persists Aghi replace the RAID battery See Internal D ual SD M odule Optional on page 123 W1630 Power supply The power supply subsystem Reseat the power supplies redundancy is no longer fully redundant See Troubleshooting degraded Power Supplies on Check PSU page 157 cables If the problem persists see Getting H elp on page 185 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals About Your System 37 System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 2 System Messages Message Causes Corrective Act
128. prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 171 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation at support dell com manuals About Your System 51 Other Information You May Need A WARNING See the safety and regulatory information that shipped with your 52 system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guideprovides an overview of system features setting up your system and technical specifications Dell syste
129. r a forgotten password see Disabling a Forgotten Password on page 183 Your system is shipped without the system password feature enabled O perate the system only with system password protection VAN CAUTION The passw ord features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended 66 Using the System Setup Program and UEFI Boot M anager Using the System Passw ord W hen a system password is assigned the system prompts for the password during start up Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option W hen a system password is assigned System Password is E nabled f Password Status is Unlocked you can change the system password If L ocked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password W hen a system password is not assigned and the password jumper on the system board isin the enabled position System Password is Not E nabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is U nlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholde
130. r board into the chassis L ower the processor board to the bottom of the chassis until it lays completely flat Rotate the levers outward 90 degrees and slide the processor board backward so that the guide pins on one half of the high speed connector engages with the slots on the other half of the connector See Figure 3 30 Push the release levers inward until they lock into position See Figure 3 30 Replace the processors and heat sinks on the new processor board See Installing a Processor on page 129 Replace the memory modules See Installing M emory M odules on page 97 Replace the cable clamp See Figure 3 10 Replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 If applicable replace the NIC hardware key on the I O board See Internal NIC Hardware Key on page 105 If applicable replace the expansion card risers See Installing Expansion Card Riser 1 on page 113 and Installing Expansion C ard Riser 2 on page 114 If applicable replace all expansion cards and the integrated storage controller card See Installing an Expansion C ard on page 108 and Installing the Integrated Storage C ontroller C ard on page 117 Slide the front chassis assembly back into the system See F ront C hassis Assembly on page 90 Installing System Components 147 148 16 17 18 19 20 21 Connect the cables to the system board assembly SAS backplane control panel board and t
131. r system run the diagnostics before calling for technical assistance T he purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Ddl Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively Control the sequence of tests Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing w
132. reen on page 60 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex mode See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see G etting H elp on page 185 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician You 154 1 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Disassemble components from the system See Installing System Components on page 73 e Hard drives e Cooling shroud e Cooling fan assembly e SD cards e USB memory key Troubleshooting Your System Yon Ww A e NIC hardware key e Internal dual SD module e Expansion cards and both expansion card risers Integrated storage controller iDRAC6 Enterprise card Power supplies e Processors and heat sinks Let the system dry thoroughly for at least 24 hours Reinstall the components you re
133. removing or installing cooling fans A WARNING Allow time for the fan to stop spinning after removing it from the system A WARNING Do not attempt to operate the system w ithout the cooling fans 100 Installing System Components A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A NOTE The procedure for removing each individual fan module is the same 1 Open the system See O pening the System on page 76 2 Press the release tab and lift the fan out of the cooling fan assembly See Figure 3 12 Figure 3 12 Removing and Installing a Cooling Fan 1 fan assembly 2 release tab 3 fan module Installing System Components 101 Installing a Cooling Fan A WARNING Opening or removing the system cover when the system is on may A 1 3 expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppor
134. rface You must select the boot mode in the Boot M ode field of the Boot Settings Screen of the System Setup program After specifying the boot mode proceed to install your operating system in that mode T hereafter boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from another boot mode causes the system to halt immediately at startup K NOTE Operating systems must be UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI BootManager 53 Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F 2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System M essages on page 38 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade itis normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys
135. rompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive C ertain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key W hen you verify the password the Setup Password changes to Enabled T he next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Using the System Setup Program and UEFI BootManager 69 Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not E nabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status
136. rs appear in the field The password assignment is not case sensitive C ertain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt Using the System Setup Program and UEFI BootManager 67 5 To confirm your password type it a second time and press lt Enter gt System Password changes to E nabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 69 the system accepts your setup password as an alternate system password W hen Password Status is U nlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt D elete gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt D elete gt 2 Type your
137. rt team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If applicable disconnect the Ethernet cable from the iD RAC 6 Enterprise Card connector on the system back panel See Figure 1 3 Open the system See O pening the System on page 76 Remove the VF lash media card if installed from the iD RAC 6 Enterprise Card See Removing a VF lash M edia Card on page 122 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off the retention standoffs See Figure 3 21 As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel and then lift the card out of the system Close the system See C losing the System on page 77 Reconnect the system and peripherals to its electrical outlet and turn them on Installing System Components Figure 3 21 Installing and Removing an iDRAC6 Enterprise Card Optional 1 2 3 6 5 1 iDRAC6 enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6enterprise card connector Installing an iDRAC6 Enterprise
138. rx drivers Wrist grounding strap Inside the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Installing System Components 73 Figure 3 1 Inside the System 74 oOo N OF W eae cooling shroud expansion card riser 2 heat sinks 2 or 4 hard drives up to 6 optical drive optional cooling fan assembly Installing System Components power supply bays 2 2 4 expansion card riser 1 6 memory modules 8 to 32 8 control panel 10 SD module 12 cooling fans 6 Front Bezel Optional Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing and
139. s defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device on page 152 Troubleshooting an O ptical Drive on page 163 or Troubleshooting a H ard Drive on page 164 for the appropriate drive s installed in your system SATA Port x device not found SATA port x device auto sensing error SATA port x device configuration error SATA port 0 device failure There is no device connected to the specified SATA port The drive connected to the specified SATA port is faulty Information only Replace the faulty drive Requested sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 152 or Troubleshooting a H ard Drive on page 164 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 185 About YourSystem 45 Message Causes Corrective Actions The amount of system memory has changed M emory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check
140. s processor 126 USB front panel connectors 12 internal connector for memory key 105 USB key troubleshooting 162 163 V video front panel connectors 12 troubleshooting 152 W warning messages 51 warranty 51 wet system troubleshooting 154 Index 191 Index 192
141. ssors 4 a s 5 5 joj J8 3 g igl N l 2 3 4 5 l 5 q 5 e an zi fa 160 32 8and2 RDIMM x4 A1 A5 A2 B1 B5 B2 C1 C5 D1 D5 A6 A3 A7 B6 B3 B7 C2 C6 D2 D6 A4 A8 B4 B8 C3 C7 D3 D7 C4 C8 D4 D8 192 32 8and4 RDIMM x4 A1 A5 A2 B1 B5 B2 C1 C5 D1 D5 A6 A3 A7 B6 B3 B7 C2 C6 D2 D6 A4 A8 B4 B8 C3 C7 D3 D7 C4 C8 D4 D8 256 32 8 RDIMM x4 A1 A5 A2 B1 B5 B2 C1 C5 D1 D5 A6 A3 A7 B6 B3 B7 C2 C6 D2 D6 A4 A8 B4 B8 C3 C7 D3 D7 C4 C8 D4 D8 a Eight 4GB DIMMS are populated in slots A1 A8 eight 4 GB DIMMS are populated in slots B1 B8 eight 2GB DIMMS are populated in slots C1 C8 and eight 2GB DIMMS are populated in slots D1 D8 b Eight 8 GB DIMMS are populated in slots A1 A8 eight 8 GB DIMMS are populated in slots B1 B8 eight 2 GB DIMMS are populated in slots C1 C8 and eight 2 GB DIMMS are populated in slots D1 D8 c Eight 8 GB DIMMS are populated in slots A1 A8 eight 8 GB DIMMS are populated in slots B1 B8 eight 4GB DIMMS are populated in slots C1 C8 and eight 4GB DIMMS are populated in slots D1 D8 96 Installing System Components Installing Memory Modules A WARNING The memory modules are hot to touch for some time after the system A has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges Avoid touching the components on the memory module and
142. stalling the C ooling Shroud on page 89 6 Close the system See C losing the System on page 77 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 If applicable replace the front bezel See Installing the Front Bezel on page 75 System Memory Your system supports ECC DDR3 registered DIMMs RDIMMs and unbuffered registered DIMMs UDIM Ms Quad rank DIM Ms of 1066 M Hz and single and dual rank DIM Ms of 1333 M Hz are also supported RDIMMs of capacities 2 GB 4 GB and 8 GB are supported for a total of up to 256 GB The system consists of 32 memory sockets split into four sets of eight sockets one set for each processor Each eight memory socket set is further organized into four DDR3 memory channels The first socket of each DD R3 memory channel is marked with a white release lever Each channel supports up to two single dual or quad rank RDIM M sor two UDIM Ms The interface uses either 2 GB 4GB or8 GB RDIMMsand1GB 2GB or8GBUDIMMs The following features are available with respect to memory Each processor has four DDR3 channels that support speeds up to 1333 MHz e UDIMMsand RDIM Ms cannot be mixed Quad Rank DIMM types support speeds up to 1066 M Hz Your system may support online memory sparing e Mixing of memory sizes and ranks is allowed for flexibility Upto 256 GB of memory with 32 8 GB RDIM Ms 92 Installing System Components Genera
143. stem Components 83 Figure 3 7 Removing and Installing the Optical Drive power data cable 2 release tab optical drive Installing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 84 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 75 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See O pening the System on page 76 Slide the optical drive into the optical drive bay until the blue release tab snaps into place See Figure 3 7 Installing System Components 5 Connect the power data cable to the back of the drive and to the system board Route the cable properly inside the system to prevent it from being pinched or crimped For more information see Front C hassis Assembly on page 90 6 Close the system See C losing the System on page 77 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 If applicable replace the front bezel See Installing the Front Bezel on page 75 Power
144. stem boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 85 Alert Redundant memory disabled Memory configuration does not support redundant memory Redundant memory was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 159 Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot M anager on page 53 About YourSystem 39 Message Causes Corrective Actions Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufactur
145. supply blank 87 processor 130 SAS backplane board 136 SAS controller 118 Installing the Processor Board 148 K keyboards troubleshooting 152 L LCD panel features 14 menus 15 Index 188 M memory troubleshooting 159 memory key connector USB 105 memory modules DIMMs configuring 93 installing 98 removing 100 messages error messages 54 status LCD 22 system 38 warning 51 microprocessor See processor microprocessors troubleshooting 168 N NIC indicators 20 NIC TOE 106 NICs troubleshooting 153 O optical drive installing 83 options system setup 55 P password disabling 183 setup 69 system 67 phone numbers 185 POST accessing system features 11 power indicators 12 21 power supplies indicators 21 removing 85 replacing 87 troubleshooting 157 power supply blank 87 processor installing 130 removing 126 upgrades 126 R recommended tools 73 removing expansion card 111 front bezel 75 hard drive blank 78 hard drive from a drive carrier 82 hard drives 80 Index 189 memory modules 100 power supply 85 power supply blank 87 processor 126 SAS backplane board 134 SAS controller 116 system board 144 Removing the Processor Board 145 replacing power supply 87 system battery 132 S safety 151 SAS backplane board installing 136 removing 134 SAS controller card installing 118 removing 1
146. system replacing 132 blank hard drive 78 power supply 87 C cabling optical drive 83 CD drive troubleshooting 164 CD DVD drive See optical drive chassis intrusion switch 182 connectors USB 12 18 video 12 18 contacting Dell 185 control panel assembly features 12 LCD panel features 14 cooling fans troubleshooting 158 D damaged systems troubleshooting 155 Dell contacting 185 Dell PowerE dge Diagnostics using 171 diagnostics advanced testing options 171 testing options 171 using D ell PowerE dge Diagnostics 171 DIMMs Seememory modules DIM Ms drive blank installing 79 removing 78 drive carrier hard drive 82 E error messages 54 expansion card Index 187 troubleshooting 167 expansion cards installing 109 removing 111 SAS controller 116 expansion slots 107 F front bezel installing 75 removing 75 front panel assembly 90 front panel features 12 G guidelines connecting external devices 20 expansion card installation 107 memory installation 93 H hard drive drive carrier 82 installing 81 removing 80 troubleshooting 165 heat sink 127 hot plug hard drives 78 iDRAC card installing 121 iDRAC Configuration Utility 71 indicators front panel 12 NIC 20 power 12 21 installing expansion card 109 front bezel 75 hard drive blank 79 hard drives 81 iDRAC card 121 memory modules 98 optical drive 83 power
147. t team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the connector on the fan with the connector on the system board See Figure 6 1 Lower the fan into the cooling fan assembly until the release tab snaps into place See Figure 3 12 Close the system See C losing the System on page 77 Removing the Cooling Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You 102 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See O pening the System on page 76 Lift the blue release levers to release the cooling fan assembly from the chassis See Figure 3 13 Grasp the blue release levers and lift the cooling fan assembly out of the system See Figure 3 13 Installing System Components Figure 3 13 Removing and Installing the Cooling Fan Assembly 1 1 release levers 2 2 fan assembly 3 slots 2 Installing System Components 103 Installing the Cooling Fan Assembly A CA
148. talled remove the integrated storage controller card See Removing the Integrated Storage C ontroller C ard on page 115 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery To remove the battery support the battery connector by pressing down firmly on the positive side of the connector Lift the battery out of the securing tabs at the negative side of the connector To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place If applicable replace the integrated storage controller card Installing the Integrated Storage C ontroller Card on page 117 Close the system See C losing the System on page 77 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See U sing the System Setup Program and UEFI Boot M anager on page 53 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components SAS Backplane Removing the SAS Backplane A CAUTION Many repairs may only be d
149. the system is rebooted represents the memory module implicated by the BIOS If the problem persists see Troubleshooting System M emory on page 159 E2112 Memory spared on Card x DIMM Power cycle AC The system BIOS spared the memory because it determined that the memory has too many errors Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System M emory on page 159 11910 Intrusion detected Check chassis cover System cover removed Replace the chassis cover or ensure the chassis cover is properly installed See Closing the System on page 77 11911 LCD Log Full Check SEL to review all LCD overflow message A maximum of ten error messages can display Check the SEL for details on the events Remove AC power to the Errors sequentially on the LCD system for 10 seconds or The eleventh message clear the SEL instructs the user to check the SEL for details on the events 11912 SEL full The SEL is full of events Check the SEL for more 36 Review amp clear log About Your System and is unable to log any more information and then clear the SEL Code Text Causes Corrective Actions w1100 CPU VCORE The regulator temperature See Troubleshooting Regulator reached a point outsidethe System Cooling temp allowed range Problems on page 157 If exceeding the
150. the connectors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 75 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 76 Remove the cooling shroud See Removing the Cooling Shroud on page 88 If applicable slide the front chassis assembly away from the chassis See Front C hassis Assembly on page 90 Press down on the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 11 NOTE Ensure that you retain any removed memory module blanks for future use CAUTION Handle each memory module only on either card edge making sure not to touch the memory module components or connectors Installing System Components 97 Figure 3 11 Installing and Removing a Memory Module W e 10 11 98 memory module 2 memory module socket ejectors 2 alignment key Align the memory module s edge connector with the alignment key of the memory mod
151. the specified slot Remove and reseat the expansion card riser See Expansion C ards and Expansion C ard Risers on page 107 If the problem persists the riser card or system board is faulty See G etting H elp on page 185 Fi oO Hard drive fault Review amp clear SEL The specified hard drive experienced a fault See Troubleshooting a Hard Drive on page 164 Hard drive removed Check drive The specified hard drive is removed from the system Information only PCI Riser hardware amp configuration mismatch Reconfigure PCle risers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion card riser See Expansion Cards and Expansion Card Risers on page 107 If the problem persists the riser card or system board is faulty See Getting Help on page 185 E1A12 PCI Riser not detected Check Riser Oneor both of the PCle risers are missing This prevents the system from powering on About Your System Reinstall the missing riser card s See Installing Expansion C ard Riser 1 on page 113 and Installing Expansion Card Riser 2 on page 114 31 Code Text Causes Corrective Actions E1813 Internal Dual SD Module Card failed Check SD card The internal dual SD module card failed Reseat the internal dual SD module card If the prob
152. the system See O pening the System on page 76 If applicable move the front chassis assembly See F ront C hassis Assembly on page 90 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 88 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory M odules on page 97 If applicable replace the cooling shroud See Installing the Cooling Shroud on page 89 If applicable slide the front chassis back See Front C hassis Assembly on page 90 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 25 Asthe system boots observe any error message that appears and the diagnostic indicators on the front of the system 26 Ifthe memory problem is still indicated repeat step 16 through step 23 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 185 Troubleshooting an Internal USB Key A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D
153. ting system 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 If adrive blank is present in the bay remove it See Removing a H ard Drive Blank on page 78 3 Hig release button on the front of the hard drive carrier and open the andle 4 Insert the hard drive carrier into the drive bay until the carrier contacts the backplane 5 Close the hard drive carrier handle to lock the drive in place Installing System Components 81 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Figure 3 6 Removing and Installing a Hot Sw ap Hard Drive Into a Hard Drive Carrier 4 1 hard drive 2 hard drive carrier 3 SAS SATA screw hole 4 screws 4 Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 82 Installing System Components Optical Drive Your system is provided with an optional slimline SATA DVD ROM or DVD RW optical drive K NOTE DVD devices are data only Removing an Optical Drive L CAUTION M any repairs may only be done by a certified service technician You should
154. to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot M anager on page 53 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Troubleshooting System M emory on page 159 Embedded NICx and NICy OS NIC lt ENABLED DISABLED gt anagement Shared NIC lt ENABLED DISABLED gt The operating system NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 153 About Your System 41 keyboard are securely attached to correct connectors M essage Causes Corrective Actions Error 8602 M ouse or keyboard cableis Reseat the mouse or Auxiliary Device loose or improperly keyboard cable Failure Verify connected that mouse and Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 152 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 185 General failure The operating system is unable to carry out the command This message is usually fo
155. ue to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the screw holes on the control panel board with the holes on the front chassis assembly Using aT 10 Torx driver replace the three screws that secure the control panel board to the front chassis assembly See Figure 3 29 Using aT 8 Torx driver replace the screw that secures the control panel board on the front of the system See Figure 3 29 If applicable replace the USB memory key See Internal USB M emory Key on page 104 Connect all the cables to the control panel board K NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable If required route the power data cables along the chassis wall See F ront Chassis Assembly on page 90 Close the system See C losing the System on page 77 If applicable replace the front bezel See Installing the Front Bezel on page 75 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Assembly The system board assembly is divided into two boards which are interconnected by a high speed connector Processor board It has the connectors for the memory modules power supplies and processors 1 0 board It has the connectors for expansion card risers and expansion cards Installing
156. ule socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket W hen the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 6 through step 8 of this procedure to install the remaining memory modules See Table 3 2 If applicable slide the front chassis assembly back into the chassis See Front C hassis Assembly on page 90 Replace the cooling shroud See Installing the C ooling Shroud on page 89 Installing System Components 12 13 14 15 16 17 Close the system See C losing the System on page 77 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the front bezel See Installing the Front Bezel on page 75 Power on the system press lt F 2 gt to enter the System Setup program and check the System M emory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 3 through step 15 of this procedure checking to
157. ving the Cooling Shroud 88 Installing the CoolingShroud 89 Front Chassis Assembly 90 System Memory 0 0 0 0 ce eee 92 General Memory Module Installation GUIEIINGS ia ye omen es aR ee 93 Memory SparingSupport 93 Installing MemoryModules 98 RemovingMemoryModules 100 Cooling FANS silpe end Bee Adon di ed 101 RemovingaCoolingFan 101 InstallingaCoolingFan 103 Removing the Cooling FanAssembly 103 Installing the Cooling FanAssembly 104 Internal USB MemoryKey 105 Internal NIC Hardware Key 106 Expansion Cards and Expansion Card Risers 107 Expansion Card Installation Guidelines 107 InstallinganExpansionCard 109 Removing an ExpansionCard 111 Removing Expansion Card Riser 112 Installing Expansion Card Riser 114 Removing Expansion Card Riser2 114 Installing Expansion Card Riser2 115 Integrated Storage ControllerCard 116 Removing the Integrated Storage ControllerCard 0 116 Installing the Integrated Storage ControllerCard 2 ee ee 118 RAID Battery Optional 00 119 Removing a RAID Battery 119 Installing the RAID Battery aaa aaa 120 iDRAC6 Enterprise Card Optional 121 Removing aniDRAC6 Enterprise Card 121 Installing an iDRAC6 Enterpr
158. y throttling is not sufficient to Remove AC power to the system for 10 seconds and threshold keep system power restart the system Contact consumption below the If the problem persists support maximum safe level with aang etting Help on i the current power supply page 185 configuration E1632 FailSafe The processors and memory Remove AC power to the event have been throttled to keep system for 10 seconds and Contact system power consumption restart the system support below the maximum safe If the problem persists level with current power see Getting H elp on f supply configuration page 185 28 About Your System Code Text Causes Corrective Actions E1710 I O channel check error Review amp clear SI EL The system BIOS reported an I O channel check Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1711 PCI parity error on Bus Device Function The system BIOS reported a PCI parity error ona component that resides in PCI configuration space at bus device function Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion C ards on page 166 PCI parity error on Slot Review amp clear SI EL T he system BIOS reported a
159. y fan failure an over temperature condition or power supply communication error caused the predictive warning of an impending power supply failure See Troubleshooting Power Supplies on page 157 E161C Power Supply W lost AC power Check PSU cables Specified power supply is installed but lost its AC input About Your System Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 157 27 Code Text Causes Corrective Actions E1620 Power Supply Specified power supply sAC Check the AC power W Ac input is outside the source for the specified power error allowable range power supply If the Check PSU problem persists see cables Troubleshooting Power Supplies on page 157 required gt PSU wattage Check PSU and config requires more power than the power supplies can provide even with throttling E1624 Lost power The power supply subsystem See Troubleshooting supply is no longer redundant If Power Supplies on redundancy the remaining power supply page 157 Check PSU fails the system will shut cables down E1629 Power The system configuration Turn off power to the system check if adequate power is supplied to the system See the Getting Started Guidefor information on the System power requirements E1631 System power draw exceeded Processor and memor
160. ystem Troubleshooting a Fan fans at risk of over heating on page 158 E1314 Critical All fans have been removed Ensure that the fans are system from the system properly installed See cooling loss Troubleshooting a Fan Check fans on page 158 E1410 System Fatal A fatal system error Check LCD for additional Error detected detected About Your System scrolling messages Remove AC power to the system for 10 seconds and restart the system If the problem persists see G etting Help on page 185 25 Code Text Causes Corrective Actions E1414 CPU temp Specified processor is out of Ensure that the processor exceeding acceptable temperature heat sinks are properly range Check range installed See CPU heatsink Troubleshooting the Processors on page 168 and Troubleshooting System C ooling Problems on page 157 E1418 CPU not detected Check CPU is seated Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting the 26 parity error Power cycle AC About Your System processor bus parity error properly Processors on page 168 E141C Unsupported Processors are in an Ensure that your CPU unsupported configuration processors match and configuration conform to the type Check CPU described in the processor or BIOS techn

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