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Dell PowerEdge R410 Owner's Manual

1. 16 Back Panel Features and Indicators 17 Guidelines for Connecting Optional External Devices 19 NIC IndicatorCodes 19 Power Indicator Codes 20 Diagnostic Lights Optional 2 21 LCD Status Messages Optional 23 System Messages 0 37 Warning Messages 55 Diagnostics Messages 55 Alert Messages 004 55 Contents 2 Using the System Setup Program and UEFI Boot Manager 57 Choosing the System BootMode 57 Entering the System Setup Program 58 System Setup Options 59 Entering the UEFI Boot Manager 69 System and Setup Password Features n Embedded System Management 75 Baseboard Management Controller Configuration aoaaa aaa 76 iDRAC Configuration Utility 76 3 Installing System Components 79 Recommended Tools 79 Inside the System 0 79 Removing and Replacing the Optional FrontBezel 81 Opening and Closing the System 82 Hard Drives 2 0048 84 Power Supplies 92 ExpansionCards 96 Integrated Storage ControllerCard 99 Expansion Card Riser 102 Contents Internal USB Memory Key
2. NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information Glossary 179 parity Redundant information that is associated with a block of data parity stripe In RAID arrays a striped hard drive containing parity data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logi
3. UEFI Boot Settings Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt NOTE If you hot swap a boot device press lt ESC gt to refresh the list of boot options Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Disables and enables an option in the boot option list Option Change Boot Order Changes the order of the boot option list One Time Boot from File Sets a one time boot option not included in the boot option list 70 Using the System Setup Program and UEFI Boot Manager System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system and accesses the Unified Server Configurator which enables you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non
4. Figure 3 16 Installing or Removing an iDRAC6 Express Card Optional 1 iDRAC6 Express card 2 notch 3 clip 4 plastic standoff tab 4 Close the system See Closing the System on page 83 5 Reconnect the system and peripherals to their power sources and turn them on Removing an iDRAC6 Express Card Optional A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 108 Installing System Components 3 To remove the iDRAC6 Express card a Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 20 As the holder releases from the standoff the connector under the card disengages from the system board connector b Angle the card so that the notch on the card slips through the clip on the system board 4 Close the system See Closing the System on page 83 5 Reconnect the system and peripherals to their power sources and turn them on Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A WARNING Only trained service techni
5. Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 6 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 88 Installing System Components Removing a Cabled Hard Drive A WARNING Only trained service technicians are authorized to remove the system cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 82 Disconnect the data power cable from the hard drive in the drive bay Lift the tab with blue dot on the hard drive bracket and slide the drive out of the bay See Figure 3 7 Figure 3 7 Removing and Installing a Cabled Hard Drive Ae at 1 hard drive 2 power data cable 3 tab 4 drive bracket K NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Figure 3 8 and insert the empty bracket back into the drive bay 5 Replace the system cover See Closing the System on page 83 I
6. oa fF WwW N Install the SAS backplane a Lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 27 c Slide the backplane downward until the two blue retention latches snap into place Connect the SAS data and power cables to the SAS backplane Install the hard drives in their original locations Close the system See Closing the System on page 83 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Service Only Procedure The power distribution board is located on your system directly behind the power supply fan modules This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies See Figure 3 28 Removing the Power Distribution Board A WARNING Only trained service technicians are authorized to remove the system 138 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Remove the power supplies from the system See Removing a Redundant Power Supply on page 92 Locate the power distribution shroud cover and lift
7. 104 System BoardShroud 105 Integrated Dell Remote Access Controller 6 iDRAC6 Express Card Optional 107 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 109 VFlash Media Optional 112 CoolingFans 000 112 OpticalDrive 0 114 RAID Battery Optional 2 2 117 System Memory 0 4 119 PrOCeSSOIS 2 c0 05k dee ge pew Pa ak 126 System Battery 04 130 Control Panel Assembly LED LCD Service Only Procedure Optional 132 SAS Backplane Service Only Procedure 136 Power Distribution Board Service Only Procedure 138 System Board Service Only Procedure 140 4 Troubleshooting Your System 145 Safety First For You and Your System 145 Troubleshooting System Startup Failure 145 Troubleshooting External Connections 145 Contents Troubleshooting the Video Subsystem 146 Troubleshooting a USB Device 146 Troubleshooting a Serial 1 0 Device 147 TroubleshootingaNIC 147 Troubleshooting a Wet System 148 Troubleshooting a Damaged System 149 Troubleshooting the System Battery 150 Troubleshooting Power Supplies 151 Troubleshooting System Cooling Problems 151 TroubleshootingaFan
8. If the problem persists after all memory modules have been checked see Getting Help on page 167 Troubleshooting an Internal USB Key A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 64 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 82 4 Locate the USB key and reseat it See Internal USB Memory Key on page 104 5 Close the system See Closing the System on page 83 6 Tur on the system and attached peripherals and check if the USB key is functioning 7 Repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system See Closing the System on page 83 10 Turn on the system and attached peripherals and check if the USB key is functioning 154 Troubleshooting Your System Troubleshooting an Optical Drive A WARNING Only trained service technicians are authorized to remove the system 10 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If installed remove the optional front bezel See Removing and Replacing the Optional Fr
9. 1 power distribution board shroud 2 system board shroud 3 tabs 2 Installing the System Board Shroud 1 Align the shroud using center of the numbered fan bays as a guide and locate the tab projection on the left side of the fan module numbered 3 See Figure 3 15 2 Push the system board shroud down until all edges are seated in the slots securing the shroud to the system board 3 Close the system See Opening and Closing the System on page 82 106 Installing System Components Integrated Dell Remote Access Controller 6 iDRAC6 Express Card Optional Installing an iDRAC6 Express Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 To install the iDRAC6 Express card a Insert the notch on the iDRAC6 Express card into the clip on the system board b Align the front edge of the card with the connector on the system board See Figure 7 1 for the location of the connector c Press the card down until it is fully seated See Figure 3 16 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder Installing System Components 107
10. 6 Using the System Setup Program and UEFI Boot Manager Memory Settings Screen Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 119 NOTE The Spare Mode option may not be present on all systems Node Interleaving Disabled default If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations Processor Settings Screen Option Description 64 bit Specifies if the processor s support 64 bit extensions Clock Speed Displays the processor clock
11. GB GB GB GB Optimizer 1 GB X l all 2 all X X 2 4 X X X 3 6 X X X X 4 8 2 GB X 2 all 4 all X X 4 8 X X 6 12 X X X 8 16 Advanced 1 GB X X 2 all 4 all 1 POG 2 GB X x 4 all 8 all Mirroring 1 GB X X 2 l 4 2 2 GB X X 4 2 8 4 1 Requires x4 or x8 based memory modules Installing Memory Modules A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Installing System Components 123 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 Locate the memory module sockets See Figure 7 1 Press the ejectors on the memory module socket down and out a
12. Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 167 168 Getting Help Jumpers and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system System Board Jumpers Figure 7 1 shows the location of the configuration jumpers on the system board Table 7 1 lists the jumper settings Table 7 1 System Board Jumper Settings Jumper Setting Description PWRD_EN fe of default The password feature is enabled pins 2 4 Ree The password feature is disabled pins 4 6 NVRAM_CLR pj defaul
13. SAS controller daughter card troubleshooting 158 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 158 SATA hard drive See hard drive SD card troubleshooting 154 securing your system 67 72 service only procedure system board 140 setup password 74 slots See expansion slots startup accessing system features 9 support contacting Dell 167 system closing 83 opening 82 system board connectors 170 installing 142 jumpers 169 removing 140 system cooling troubleshooting 151 system features accessing 9 system messages 37 system password 71 system setup program boot settings 63 embedded server management options 66 integrated devices options 64 keystroke to enter 58 memory settings 61 PCI IRQ assignments 65 power management options 66 processor settings 61 SATA settings 62 serial communications options 65 system security options 67 system setup screens main 59 T tape drive troubleshooting 155 telephone numbers 167 TPM security 67 troubleshooting battery 150 CD drive 155 cooling fans 152 damaged system 149 expansion card 159 Index 189 U external connections 145 hard drive 156 internal USB key 154 keyboard 146 memory 152 microprocessors 160 NIC 147 SAS RAID controller daughter card 158 SD card 154 system cooling 151 tape drive 155 video 146 wet system 148
14. System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains 8 memory sockets split into two sets of four sockets one set per each processor Each four socket set is organized into three channels Two DIMMs for channel 0 and a single DIMM for channel and 2 The first socket of each channel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB are supported for a total of up to 64 GB e Quad rank RDIMMs are supported for a total of up to 64 GB e 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output RDIMMs and UDIMM s cannot be mixed e Except for memory channels that are unused all populated memory channels must have identical configurations e Ina dual processor configuration the memory configuration for each processor must be identical e Memory modules of different sizes can be mixed in A1
15. UEFI Boot Manager Unified Server Configurator 75 entering 69 main screen 70 System Utilities screen 71 UEFI Boot Settings screen 70 upgrades U processor 126 SB front panel connectors 10 SB device back panel connectors 17 SB key troubleshooting 154 SC 75 V video back panel connector 17 front panel connectors 10 troubleshooting 146 W warning messages 55 wet system troubleshooting 148 Index 190
16. on page 136 6 Locate the hinged interior catches on either side of the shroud and align and seat the power distribution board cover rotating it down and over the shroud See Figure 3 28 7 Install the power supplies in the system See Installing a Redundant Power Supply on page 93 Close the system See Closing the System on page 83 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Service Only Procedure Removing the System Board A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 140 Installing System Components 10 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 Remove all expansion cards and the inte
17. 152 Troubleshooting System Memory 152 Troubleshooting an Internal USB Key 154 Troubleshooting an Optical Drive 155 Troubleshooting an External Tape Drive 155 Troubleshooting aHardDrive 156 Troubleshooting a SAS or SAS RAID Controller 158 Troubleshooting ExpansionCards 159 Troubleshooting the Microprocessors 160 5 Running the System Diagnostics 163 Using Dell Diagnostics 163 Embedded System Diagnostics Features 163 Contents When to Use the Embedded System Diagnostics 0000 164 Running the Embedded System Diagnostics 164 Embedded System Diagnostics Testing Options 165 Using the Custom Test Options 165 6 GRE NOH OND age x cries cee ee ase want 167 Contacting Dell 167 7 Jumpers and Connectors 169 System Board Jumpers 169 System Board Connectors 170 Disabling a Forgotten Password 172 Glossa y reu de bse ere ead He aa 175 WNC Sets Ae te okt E id once Ba Sree 185 Contents Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 lt F10 gt Enters S
18. 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 183 184 Glossary Index A Advanced ECC memory mode 120 back panel features 17 batteries troubleshooting 150 battery troubleshooting the RAID card battery 158 battery system replacing 130 bezel 81 blank hard drive 84 power supply 94 BMC configuring 76 c cabling optical drive 114 CD drive troubleshooting 155 CD DVD drive See optical drive connectors system board 170 USB 10 video 10 contacting Dell 167 control panel assembly features 10 installing 136 LCD panel features 12 removing 132 cooling fan replacing 114 cooling fans troubleshooting 152 cooling shroud installing 106 removing 105 cover closing 83 opening 82 D damage
19. A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations e For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with Al or B1 Installing System Components 119 For Memory Mirroring or Advanced ECC Mode the two sockets furthest from the processor are unused and memory modules are installed beginning with socket Al or BI and proceeding with socket A2 or B2 e Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel supports up to 1067 MHz For quad rank memory modules e One memory module per channel supports up to 1067 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are allocated to each processor The number of channels used and the allowable configurations depend on the memory mode selected Advanced ECC Loc
20. If the problem persists see Getting Help on page 167 About Your System 23 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E1114 Ambient Temp Ambient temperature has See Troubleshooting exceeds allowed range a reached a point outside of the allowed range System Cooling Problems on page 151 E1116 Memory disabled temp above range Power cycle AC Memory has exceeded allowable temperature and has been disabled to prevent damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems on page 151 If the problem persists see Getting Help on page 167 E1210 Motherboard CMOS battery is missing See Troubleshooting the battery or the voltage is outside of System Battery on failure Check the allowable range page 150 battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable to connector See Installing battery recharge due to thermal the RAID Battery on failure Check issues page 118 and battery Troubleshooting System Cooling Problems on page 151 E1216 3 3V Regulator 3 3V voltage regulator has Remove and reseat the failure failed PCIe expansion cards Reseat PCIe If the problem persists cards see Troubleshooting Expansion Cards on page 159 E1229 CPU VCORE Specified processor Reseat the proc
21. Installing System Components Installing a Processor A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 If you are upgrading your processors prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system K NOTE In single processor configurations socket CPU1 must be used 2 Ifyou are adding a second processor for the first time remove the heatsink blank and the processor blank from the vacant processor socket Removing the blanks is similar to removing a processor See Removing a Processor on page 126 3 Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth 4 Align the processor with the socket keys on the ZIF socket See Figure 3 23 5 Install the processor in the socket A CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket A CAUTION
22. Optional continued Code Text Causes Corrective Actions E1A15 SAS cable B SAS cable B is missing Reseat the cable If the failure Check or bad problem persists connection replace cable If the problem persists see Getting Help on page 167 E1A1D Control panel USB cable tothe control Reseat the cable If the USB cable not panel is missing or bad problem persists replace detected cable Cheek capire If the problem persists see Getting Help on page 167 E2010 Memory not No memory was detected Install memory or reseat detected in the system memory modules See Inspect DIMMs Installing Memory Modules on page 123 or Troubleshooting System Memory on page 152 E2011 Memory Memory detected but is See Troubleshooting configuration not configurable System Memory on failure Error detected during page 152 Check DIMMs memory configuration E2012 Memory Memory configured but is See Troubleshooting configured but unusable System Memory on unusable page 152 Check DIMMs E2013 BIOS unable to The system BIOS failed to See Troubleshooting shadow memory copy its flash image into System Memory on Check DIMMs memory page 152 E2014 CMOS RAM CMOS failure CMOS Remove AC power to the failure Power RAM not functioning system for 10 seconds and cycle AC properly restart the system About Your System If the problem persists see Getting Help on page 167 31 Table 1 2 LCD Status Messages Optiona
23. UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 172 Your system is shipped without the system password feature enabled in BIOS The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Using the System Setup Program and UEFI Boot Manager 71 When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unl
24. across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Redundant Power Supply VAN CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Pull the power supply straight out to release it from the power distribution board and clear the chassis 92 Installing System Components Figure 3 9 Removing and Replacing a Redundant Power Supply te d Po 1 2 3 7 1 power supply 2 locking tab 3 cable retention bracket Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 9 K NOTE If you unlatc
25. boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Determines the order in which the BIOS will attempt to Sequence boot from hard drives in the system during system startup USB Flash Drive Determines the emulation type for a USB flash drive Emulation Type Hard disk allows the USB flash drive to act as a hard Auto default drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses an emulation type Boot Sequence Retry Disabled default If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Using the System Setup Program and UEFI Boot Manager 63 Integrated Devices Screen Option Description Integrated SAS RAID Enables or disables the integrated storage controller Controller Enabled default User Accessible USB Enables or disables the user accessible USB ports Options Ports are All Ports On Only Back Ports On and All Ports Off All Ports On default Internal USB Port Enables or disables the internal USB port On default Embedded NIC and Enables or disables the OS interface of the four embedded NIC2 NICs The NICs may also be accessed through the system s management controller Embedded Gb NICx Enables or disables the embedded NICs Options are NICI default Enabled Enabled Enabled with PXE and Enabled with iSCSI
26. drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place See Figure 3 4 Removing a Hot Swap Hard Drive A CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Using the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your storage controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 5 Slide the hard drive out of the drive bay 5 Insert a drive blank in the vacated drive bay See Installing a Drive Blank on page 85 A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing System Components 85 Figure 3 5 Removing and Installing a Hot Swap Hard Drive 1 1 release button 2 hard drive carrier handle Installing a Hot Swap Hard Drive A CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA back
27. for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 16 About Your System Drive Status Indicator Pattern RAID Only Condition Blinks amber four times per second Drive failed Blinks green slowly Steady green Drive rebuilding Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Back Panel Features and Indicators Figure 1 4 shows the controls indicators and connectors located on the system s back panel Figure 1 4 Back Panel Features and Indicators Description Connects a serial device to the system Connects a VGA display to the system Item Indicator Button or Icon Connector l serial connector IOIOI 2 video connector IOl 3 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 4 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card Connects USB devices to the system The ports are USB 2 0 compliant 6 Ethernet connectors 2 5 USB connectors 2 o lt Embedded 10 100 1000 NIC connectors About Your System 17 Item Indic
28. guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards Glossary 181 system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module upli
29. it out See Figure 3 1 Disconnect power distribution cables from the system board see System Board Service Only Procedure on page 140 and disconnect the fan cable connectors See Figure 3 28 Installing System Components 4 Remove the two screws securing the power distribution board to the chassis See Figure 3 28 5 Slide the power distribution board away from the standoffs and then lift the board out See Figure 3 28 Figure 3 28 Power Distribution Board 1 screws 2 2 power supply connectors 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 Installing System Components 139 Replacing the Power Distribution Board A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Unpack the new power distribution board assembly 2 Align the power distribution board with the standoffs on the chassis and slide it in place See Figure 3 28 3 Install the two screws that secure the power distribution board to the chassis See Figure 3 28 4 Connect the power distribution cables to the system board see System Board Service Only Procedure on page 140 and fan cable connectors to the power distribution board as shown in Figure 3 28 5 Removing the Control Panel Assembly on page 132 and Removing the SAS Backplane
30. of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip or expansion ca
31. on page 83 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Optical Drive An optional slimline DVD or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE DVD devices are data only Removing an Optical Drive A WARNING Only trained service technicians are authorized to remove the system 114 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Installing System Components Open the system See Opening the System on page 82 Disconnect the power and data cables from the back of the drive Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped To remove the drive pull the release latch and lift and angle the drive to release it from the notch on the metal standoffs Lift the drive out of the chassis See Figure 3 19 Close the system See Closing the System on page 83 If applicable repla
32. on the Home screen 14 About Your System View Menu Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is replaced by DRAC IP Displays the IPv4 or IPv6 addresses for the optional iDRAC6 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet NOTE BMC IP supports only IPv4 addresses MAC Displays the MAC addresses for DRAC iSCSIn or NETn NOTE If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Power Displays the Asset tag or the Service tag for the system Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 14 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 14 About Your System 15 Hard Drive Status Indicators Figure 1 3 Hard Drive Indicators 1 drive activity indicator green 2 drive status indicator green and amber Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing
33. output power supply and a Energy Smart power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Figure 1 6 Power Supply Status Indicator 1 power supply status 20 About Your System Diagnostic Lights Optional The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off K NOTE The diagnostic LEDs are not present when the system is equipped with an LCD display Table 1 1 Diagnostic Indicator Codes Optional Code Causes Corrective Action OOOO The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal operating condition after POST Plug the system into a working electrical outlet and press the power button Information only 0090 BIOS checksum failure detected system is in recovery mode See Getting Help on page 167 0707 10 Possible processor failure See Troubleshooting the Microprocessors on page 160 09000 Memory failure See Troubleshooting
34. replace the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 9 Reconnect the system and peripherals to their electrical outlets RAID Battery Optional Removing the RAID Battery The information in this section applies only to systems with the optional PERC controller card 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 Installing System Components 117 3 To disconnect the RAID battery cable from the connector on the system board press the tab on the RAID battery cable connector and gently pull the cable connector out of the connector on the system board See Figure 3 20 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 20 Figure 3 20 Removing and Installing the RAID Battery Vat a Pee 1 RAID battery 2 battery cable connector 3 battery carrier tabs 2 4 battery carrier Installing the RAID Battery 1 Insert the RAID battery into the battery carrier until it locks into place See Figure 3 20 2 Connect the battery cable to the connector on the system board See Figure 7 1 3 Close the system See Closing the System on page 83 118 Installing System Components 4 Place the system upright on a flat stable surface 5 Turn on the system and attached peripherals
35. specified module is outside of intended operating range System Cooling Problems on page 151 About Your System 25 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E1313 Fan redundancy The system is no longer Check LCD for lost Check fan redundant Another additional scrolling fans fan failure would put the messages See system at risk of Troubleshooting a Fan over heating on page 152 E1410 Internal Error Specified processor hasan Remove AC power to the detected internal error The error system for 10 seconds and Check FRU X mayor may not have been restart the system caused by the processor 1 the problem persists see Getting Help on page 167 E1414 CPU temp Specified processor is out Ensure that the processor exceeding of acceptable temperature heat sinks are properly range Check range installed See CPU heatsink Troubleshooting the Microprocessors on page 160 and Troubleshooting System Cooling Problems on page 151 E1418 CPU not Specified processor is Ensure that the specified detected missing or bad andthe microprocessor is Check CPU is system is in an properly installed See seated unsupported Troubleshooting the properly configuration Microprocessors on page 160 E141C Unsupported Processors are in an Ensure that your CPU unsupported processors match and configuration configuration conform to the type Check CPU or desc
36. speed Bus Speed Displays the processor bus speed Using the System Setup Program and UEFI Boot Manager 61 Option Description Logical Processor Enabled default On processors that support Simultaneous Multi Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology Disabled default NOTE Disable this feature if your system will not be running virtualization software Enabled permits virtualization software to use the virtualization technology incorporated in the processor Execute Disable Enables or disables Execute Disable Memory Protection Enabled default Technology Number of Cores per If set to All the maximum number of cores in each Processor processor is enabled All default Turbo Mode If Turbo Boost Technology is supported by the Enabled default processor s enables or disables Turbo Mode C States When set to Enabled the processor s can operate in all Enabled default available power states Processor Family Model Displays the family model and stepping of the selected Stepping processor SATA Settings Screen Option Description Embedded SATA ATA Mode enables the integrated SATA controller Off 62 ATA Mode default disables the controll
37. system board replacement The optional iDRAC6 Enterprise card flash memory or BMC SPI flash may be corrupted Improperly seated memory modules or faulty keyboard mouse controller chip Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality See the Unified Server Configuration user documentation for more information Restore the flash memory using the latest version on support dell com See the Integrated Dell Remote Access Controller 6 iDRAC6 User Guide for instructions on performing a field replacement of the flash memory Reseat the memory modules See Troubleshooting System Memory on page 152 If the problem persists see Getting Help on page 167 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors on page 126 Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 About Your System 51 Table 1 3 System Messages continued Message Causes Corrective Actions Unsupported Invalid memory Ensure that the memory memory c
38. the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Turm on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt lt gt Cycles through the settings in a field lt Esc gt Refreshes the UEFI Boot Manager screen page one or returns to the previous screen lt Fl gt Displays the UEFI Boot Manager help file Using the System Setup Program and UEFI Boot Manager 69 UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found lt Boot options gt
39. the following RAID components are properly installed and connected e Memory module e Battery Verify that the cable connections between the SAS backplane s and the SAS controller are correct See Installing the SAS Backplane on page 138 Ensure that the cables are firmly connected to the SAS controller and the SAS backplane board l Troubleshooting Your System 11 12 Close the system See Closing the System on page 83 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 167 Troubleshooting Expansion Cards K A 10 11 12 NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Car
40. the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 167 PCIe Training Error Expected Link Width is x Actual Link Width is y 46 Faulty or improperly installed PCIe card in the specified slot About Your System Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards on page 159 If the problem persists see Getting Help on page 167 Table 1 3 System Messages continued Message Causes Corrective Actions Plug amp Play Configuration Error Error encountered in initializing PCle device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 7 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 159 Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or
41. the system See Closing the System on page 83 Reconnect the system and peripherals to their power sources and turn them on Installing System Components 111 VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system 2 With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 3 Press inward on the card to lock it into the slot Removing a VFlash Media Card To remove the VFlash media push inward on the card to release it and pull the card from the card slot Cooling Fans Your system contains four dual motor fans and provides cooling for the processor and memory modules and two dual motor fans for the redundant power supplies K NOTE Hot swap removal or installation of the fans is not supported K NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin
42. was remotely reset while system was booting After AC recovery the optional iDRAC6 takes longer than normal to boot Remove AC power to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will still run but without node interleaving Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 119 If the problem persists see Troubleshooting System Memory on page 152 About Your System 39 Table 1 3 System Messages continued Message Causes Corrective Actions Alert Power required exceeds PSU wattage Check PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this war
43. with PXE Boot PXE support allows the system to boot from the Other NICs Enabled network MAC Address Displays the MAC address for the NIC Capability Detected Displays the features of the NIC hardware key if installed NOTE Some NIC features may require the installation of an additional driver OS Watchdog Timer Sets a timer to monitor the operating system for activity Disabled default and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification OAT DMA Engine Enables or disables the I O acceleration technology Disabled default I OAT This feature should only be enabled if the hardware and software support I OAT Embedded Video Displays the total amount of video memory available in Controller the embedded video controller Enabled default 64 Using the System Setup Program and UEFI Boot Manager PCI IRQ Assignments Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication On without Conso
44. x16 link Gen or Gen2 PCle expansion card An additional slot on the riser is reserved for use by the integrated storage controller card Removing an Expansion Card Riser A WARNING Only trained service technicians are authorized to remove the system 102 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 If installed remove the expansion card from the expansion slot now See Removing an Expansion Card on page 99 If installed remove the integrated storage controller card See Removing the Integrated Storage Controller Card on page 100 To remove the expansion card riser grasp the riser guides and lift the expansion card riser from the chassis See Figure 3 13 Installing System Components Figure 3 13 Installing or Removing an Expansion Card Riser 2 3 1 riser guides 2 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser socket 2 6 integrated storage controller slot Replacing an Expansion Card Riser 1 To install an expansion card riser align the riser guide posts with the riser guide posts on the system board See Figure 3 13 2 Lower the expansion card riser into place until the expansion card riser c
45. Boot Manager Installing System Components A WARNING While moving or transferring the system it is recommended that you use the packaging material that shipped with the system and or take care to avoid any damage due to shock or vibration K NOTE Depending on the configuration your system may have cabled or hot swappable hard drives redundant or non redundant power supplies and an LCD panel or diagnostic indicators The illustrations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap Inside the System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Installing System Components 79 Inside the System Figure 3 1 system board shroud 2 4 6 8 power supply shroud 1 3 5 7 9 expansion card riser power supply bays 2 memory modules 8 heat sink processor 2 optical drive system cooling fans 4 hard drives 4 control panel board 10 12 power supply cooling fans 2 SAS backplane 11 Installing System Components 80 Removing and Replacing the Optional Front Bezel Unlock the keylock at the left end of the bezel Lift up the release latch next to the key lock Ro
46. Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 69 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 63 Once you specify the boot mode the system boots in that mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 57 Entering the System Setup Program 1 Tur on or restart your system 2 Press lt F2 gt after you see the following message lt F2 gt System Setup K NOTE The system will not respo
47. Dell PowerEdge R410 Systems Hardware Owner s Manual DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own April 2009 Rev A00 Contents 1 About Your System 9 Accessing System Features During Startup 9 Front Panel Features and Indicators 10 LCD Panel Features Optional 12 Hard Drive Status Indicators
48. Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lever down until it snaps into place Installing System Components 129 6 Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink b Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor A CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket c Place the heat sink on the processor See Figure 3 22 d Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 22 7 Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System on page 83 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 58 11 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 164 for information about running the diagnostics System Battery Replacing the Sys
49. Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes 74 Using the System Setup Program and UEFI Boot Manager Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 74 Embedded System Management The Unified Server Configurator USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC e Installing an operating system e Running diagnostics to validate the memory I O devices processors physical disks and other peripherals When an optional iDRAC6 Ex
50. L Table 1 3 System Messages continued Message Causes Corrective Actions Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the display module the control panel board and the system board See Control Panel Assembly LED LCD Service Only Procedure Optional on page 132 Warning No micro code update loaded for processor n Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will Micro code update failed The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies Update the BIOS firmware See Getting Help on page 167 If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 92 reboot Warning PSU A High Output power supply Install two High Output or mismatch PSU and an Energy Smart power two Energy Smart power redundancy lost supply are installed in t
51. NING Only trained service technicians are authorized to remove the system 10 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 4 Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Integrated Dell Remote Access Controller 6 IDRAC6 Express Card Optional on page 107 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector b Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators on page 17 for the port location Replace the system board shroud See Installing the System Board Shroud on page 106 Close
52. Optional Front Bezel on page 81 l Troubleshooting Your System 3 If your system has a SAS RAID controller and your hard drives are configured in a RAID array perform the following steps Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility Ensure that the hard drive s have been configured correctly for the RAID array Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 58 Check the cable connections inside the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Verify that the cable connections between the hard drive s and the drive controller are correct and that the cables are securely seated in their connectors Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached
53. System Memory on page 152 00900 Possible expansion card failure See Troubleshooting Expansion Cards on page 159 00090 Possible video failure See Getting Help on page 167 About Your System 21 Table 1 1 Diagnostic Indicator Codes Optional continued Code Causes Corrective Action 00009 hard drive failure Ensure that the diskette drive and hard drive are properly connected See Hard Drives on page 84 for information on the drives installed in your system 0000 Possible USB failure See Troubleshooting a USB Device on page 146 090900 No memory modules detected See Troubleshooting System Memory on page 152 09000 System board failure See Getting Help on page 167 09000 Memory configuration error See Troubleshooting System Memory on page 152 09000 Possible system board resource and or system board hardware failure See Getting Help on page 167 00909 Possible system resource configuration error See Contacting Dell on page 167 0000 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 145 for the appropriate drive installed in your system If the problem persists see Getting Help on page 167 22 About Your System LCD Status Messages Optional The system s control panel LCD pro
54. System Setup program See Entering the System Setup Program on page 58 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 130 If the problem is not resolved by replacing the battery see Getting Help on page 167 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery l Troubleshooting Your System Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 20 A CAUTION At least one power supply must be installed for the system to operate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Power Supplies on page 92 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If
55. UP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 7 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory on page 119 About Your System 41 Table 1 3 System Messages continued Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different logical processors detected halted System CPUs with different power rating detected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed Mismatched processors have been installed in the system The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that all processors have the same c
56. USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB Device on page 146 Troubleshooting an Optical Drive on page 155 or Troubleshooting a Hard Drive on page 156 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only About Your System 47 Table 1 3 System Messages continued Message Causes Corrective Actions Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 146 or Troubleshooting a Hard Drive on page 156 for the appropriate drive s installed in your system Shutdown failure Sparing mode disabled For sparing mode matched sets of three must be populated across slots General system error The memory configuration does not match the setting in BIOS The BIOS setting has been disabled See Getting Help on page 167 Reconfigure the memory modules for Memory Sparing mode See System Memory on page 119 The amount of s
57. ache size number of cores and logical processors and power rating Ensure that the processors are properly installed See Processors on page 126 Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 57 Decreasing available memory 4 amp 2 Faulty or improperly installed memory modules About Your System Reseat the memory modules See Troubleshooting System Memory on page 152 Table 1 3 System Messages continued Message Causes Corrective Actions DIMM configuration on each CPU should match Invalid memory configuration on a dual processor system The memory module configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Embedded NICx and NICy OS NIC lt ENABLED DISABLED gt Management Shared NIC lt ENABLED DISABLED gt The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 147 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cab
58. ard Close the system See Closing the System on page 83 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 98 Installing System Components Removing an Expansion Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Disconnect all cables from the card Remove the expansion card a Open the expansion card latch See Figure 3 11 b Grasp the expansion card by its edges and carefully remove it from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Close the system See Closing the System on page 83 Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the riser for an integrated SAS or PERC controll
59. assword was deleted Using the System Setup Program and UEFI Boot Manager 73 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not
60. ator Button or Icon Description Connector 7 PCle slot 1 PCI Express generation 2 x16 wide expansion slot full height half length 8 Active ID CMA Connector for attaching a system connector indicator extension cable that is used on a cable management arm 9 System status Lights blue during normal indicator light system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem 10 system identification O Turns the system ID modes on and off button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 11 power supply 1 PS1 500 W power supply redundant 12 power supply 2 PS2 500 W power supply redundant or 480 W power supply non redundant 18 About Your System Guidelines for Connecting Optional External Devices Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for t
61. attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SD card Secure digital flash memory card SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also
62. bles or disables BIOS console redirection when the operating system is loaded Using the System Setup Program and UEFI Boot Manager 65 Embedded Server Management Screen Optional Option Description Front Panel LCD Options are User Defined String Model Number or None Options If the LCD Home display is set to anything other than User Defined String Model Number or None this option in BIOS will display Advanced You will not be able to edit this setting in BIOS until it is set back to User Defined String Model Number or None through another LCD configuration utility such as the optional BMC or iDRAC6 Configuration Utility or LCD panel menu User Defined You can enter a name or other identifier for the system to be LCD String displayed on the LCD module screen Power Management Screen Option Description Power Options are OS Control Active Power Controller Custom or Management Maximum Performance If you select OS Control Active Power Controller or Maximum Performance the BIOS preconfigures the remaining options on this screen If you select Custom you can configure each option independently CPU Power and Options are OS Control Active Power Controller Custom or Performance Maximum Performance For all but the Custom setting the Management BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory p
63. c functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting 180 Glossary ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached SAS Serial
64. cation Screen on page 65 Communication Off default Embedded Server See Embedded Server Management Screen Optional on Management page 66 Power See Power Management Screen on page 66 Management System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 67 Using the System Password on page 71 and Using the Setup Password on page 74 for more information Keyboard Determines whether your system starts up with the NumLock NumLock mode activated on 101 or 102 key keyboards does not apply to On default 84 key keyboards Report Keyboard Enables or disables reporting of keyboard errors during the Errors POST Select Report for host systems that have keyboards Report default attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system F1 F2 Prompt on Error Enabled default Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST You can select F1 to continue or F2 to enter the System Setup program A CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log
65. ce 3 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation K NOTE Remove the power cord retention bracket that secures the system cables See the Getting Started Guide that ships with your system for more information 4 Open the system See Opening the System on page 82 Disconnect all the power cables from the power supply to the system board hard drives and optical drive See Figure 3 10 5 Loosen the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis See Figure 3 10 94 Installing System Components Figure 3 10 Removing and Replacing a Non Redundant Power Supply 1 power supply 2 screw 3 power cable 8 pins 4 ODD power cable 5 power cable 24 pins 6 SATA power cable Installing System Components 95 Installing a Non Redundant Power Supply 1 2 Open the system See Opening the System on page 82 Place the power supply on the chassis See Figure 3 10 Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drive s and optical drive Replace the system cover See Closing the System on page 83 Connect the power cable to the
66. ce 1 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 167 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 19 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting Your System 147 e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that t
67. ce the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 Installing System Components 115 Figure 3 19 Removing the Optical Drive amp A 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoff 2 6 notch 2 7 metal standoff with notch 2 116 Installing System Components Installing an Optical Drive A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Ifinstalled remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 82 Align the two notches of the metal standoffs on the chassis with the holes in the drive See Figure 3 19 5 Pull the release latch place the optical drive in position and release the release latch 6 Connect the power and data cables to the back of the drive You must route these cables properly underneath the tabs on the system chassis to prevent them from being pinched or crimped See Figure 3 1 7 If not already done connect the power cable to DVD_PWR and the interface cable to SATA_E on the system board See Figure 7 1 8 If applicable
68. cians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 Remove the system board shroud See Removing the System Board Shroud on page 105 4 Remove the plastic filler plug for the IDRAC6 Enterprise port from the system back panel Installing System Components 109 5 Install the iDRAC6 Enterprise card a Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 17 b Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 17 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Figure 3 17 Installing or Removing an iDRAC6 Enterprise Card Optional 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 110 Installing System Components 6 7 Close the system See Closing the System on page 83 Reconnect the system and peripherals to their power sources and turn them on Removing an iDRAC6 Enterprise Card A WAR
69. d on page 97 Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove all expansion cards installed in the system See Removing an Expansion Card on page 99 Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 159 13 14 Run the appropriate online diagnostic test See Running the System Diagnostics on page 163 If the tests fail see Getting Help on page 167 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 82 c Reinstall one of the expansion cards d Close the system See Closing the System on page 83 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 167 Troubleshooting the Microprocessors A WARNING Only trained service technicians are authorized to remove the system 160 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came wit
70. d system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide The embedded system diagnostics can be launched using Unified Server Configurator USC For more information about using USC see the Dell Unified Server Configurator User s Guide on the Dell Support website at support dell com manuals Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests Running the System Diagnostics 163 e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocesso
71. d systems troubleshooting 149 Dell contacting 167 Index 185 Dell Online Diagnostics using 163 diagnostics advanced testing options 165 testing options 165 using embedded system diagnostics 163 using Online Diagnostics 163 when to use 164 DIMMs See memory modules DIMMs drive blank installing 85 removing 84 E Embedded system diagnostics using 163 Embedded System Management 75 error messages 58 expansion card troubleshooting 159 expansion cards installing 97 removing 99 SAS controller 100 expansion slots 96 F front panel features 10 G guidelines connecting external devices 19 expansion card installation 96 memory installation 119 H hard drive troubleshooting 156 hard drives cabled installing 90 removing 89 hard drives hot pluggable installing 86 removing 85 heat sink 127 iDRAC card installing 107 109 system port 17 iDRAC Configuration Utility 76 Index 186 indicators back panel 17 front panel 10 NIC 19 power 10 20 installing control panel assembly 136 cooling shroud 106 expansion card 97 hard drive cabled 90 hard drive hot pluggable 86 hard drive blank 85 iDRAC card 107 109 memory modules 123 optical drive 114 power supply blank 94 processor 129 SAS backplane board 138 SAS controller 101 J jumpers system board 169 K keyboards troubleshooting 146 L LCD panel features 12
72. disabled at system start up See Using the System Password on page 71 for more information TPM Security Sets the reporting of the Trusted Platform Module Off default TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements Using the System Setup Program and UEFI Boot Manager 67 Option Description TPM Activation When set to Activate the TPM is enabled to default No Change default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear A CAUTION Clearing the TPM will lose all encryption No default keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to off Power Button Enabled default If Enabled the power button can turn the system s power off and o
73. e The Advanced ECC setting has been Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 119 size and disabled geometry Alert Advanced Advanced ECC Memory Ensure that the memory ECC Memory Mode Mode was enabled in the modules are installed in a disabled Memory system setup program but configuration that supports configuration does not support Advanced ECC Memory Mode the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Advanced ECC Memory Mode Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 119 If the problem persists see Troubleshooting System Memory on page 152 Alert iDRAC6 not responding Rebooting 33 The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot About Your System Wait for the system to reboot Table 1 3 System Messages continued Message Causes Corrective Actions Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The optional iDRAC6 has hung The optional iDRAC6
74. e 00 00 00 System Date DAY MO DATE YR Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication lt Enter gt Embedded Server Management lt Enter gt Power Management lt Enter gt Up Dom Arrow to select SPACE to change BSC co exis F1 Help K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 Using the System Setup Program and UEFI Boot Manager 59 Option Description Processor Settings Displays information related to microprocessors speed cache size and so on See Processor Settings Screen on page 61 SATA Settings See SATA Settings Screen on page 62 Boot Settings See Boot Settings Screen on page 63 Integrated Devices See Integrated Devices Screen on page 64 PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment integrated devices on the PCI bus and any installed expansion card that requires an IRQ Serial See Serial Communi
75. e 129 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 125 and Installing Memory Modules on page 123 142 Installing System Components 5 Install the new system board Holding the system board by the edges of the system board lower the the system board into the chassis VAN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components b Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat Push the system board toward the back of the chassis until the board is in place Tighten the nine screws that secure the system board to the chassis See Figure 3 29 Tighten the processor heat sink screws See Installing a Processor on page 129 6 Connect the cables in the order listed below see Figure 7 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable connector Optical drive power cable connector Control panel USB interface cable connector SAS backplane power cable connector System board power cable connectors 7 Replace the expansion card risers See Replacing an Expansion Card Riser on page 103 8 Install all expansion cards See Installing an Expansion Card on page 97 Reinstall the integrated storage controller card See Installing t
76. e 175 Jumpers and Connectors 171 Table 7 2 System Board Connectors continued Item Connector Description 16 SATA_A SATA connector A SATA_B SATA connector B SATA_C SATA connector C SATA_D SATA connector D SATA_E SATA connector E 17 RISER expansion card riser connector 18 RISER expansion card riser connector 19 iDRAC6 Express iDRAC6 Express card connector 20 PSWD_EN Password enable jumper NVRM_CLR NVRAM clear jumper NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 175 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager on page 57 The password jumper enables these password features or disables them and clears any password s currently in use A 172 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 82 Move the password jumper to the disabled position to clear the password See Table 7 1 See Figure 7 1 to locate the password jumper on the syste
77. e AC power to the Controller failure system for 10 seconds and error Power restart the system If the cycle AC problem persists see Getting Help on page 167 E201C SMI System management Remove AC power to the initialization interrupt SMI system for 10 seconds and failure Power initialization failure restart the system cycle AC If the problem persists see Getting Help on page 167 E201D Shutdown test BIOS shutdown test Remove AC power to the failure Power failure system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 167 E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory on Check DIMMs page 152 If the problem persists see Getting Help on page 167 E2020 CPU Processor configuration Check screen for specific configuration failure error messages failure Check See Troubleshooting the screen Microprocessors on message page 160 About Your System 33 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configuration Troubleshooting System Review User Memory on page 152 Guide E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message E2023 BIOS Unable t
78. e battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing the plastic connector on the system board and slide it under the securing tabs c Press the battery straight down into the connector until it snaps into place Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 58 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Control Panel Assembly LED LCD Service Only Procedure Optional K NOTE The LCD control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly A WARNING Only trained service technicians are authorized to remove the system 132 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 Turn off t
79. ee Troubleshooting TITOLIS ests System Memory on represents the page 152 memory module pair implicated by the BIOS 11910 Intrusion System cover has been Information only detected removed Check chassis cover I1911 LCD Log Full LCD overflow message Check the SEL for details Check SEL to A maximum often error on the events review all messages ana M Remove AC power to the Errors Hee os the LCD system for 10 seconds or The eleventh message clear the SEL instructs the user to check the SEL for details on the events I1912 SEL full The SEL is full of events Check the SEL for details Review amp clear and is unable tologany on the events then clear log more the SEL I1920 iDRAC6 Upgrade optional iDRAC6 has Information only Successful been upgraded successfully W1228 RAID Warns predictively that Allow RAID battery to Controller the RAID battery has charge to greater than battery less than 24 hours of 24 hours of capacity lt charge left sustained charge 24hr About Your System If problem persists replace RAID battery See Installing the RAID Battery on page 118 35 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions W1627 Power required The system configuration Turn off power to the gt PSU wattage requires more power system reduce the Check PSU and than what the power hardware configuration or config supply can provide install higher wat
80. ents inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 If installed remove the expansion card See Removing an Expansion Card on page 99 4 To install the controller card in the expansion slot on the riser labeled STORAGE PCIE a Hold the card by its edges b Insert the card edge connector firmly into the expansion card connector until the card is fully seated and the plastic card guide fits over the edges of the card 5 Connect the card to the SAS backplane a Connect the SAS data cable connector to the integrated storage controller card See Figure 3 12 NOTE Be sure to connect the cable according to the connector labels on the cable The cable will not function properly if reversed b Route the SAS data cable through the channel on the inner side of the chassis c Attach the connector labeled SAS A to connector SAS A on the backplane and attach the connector labeled SAS B to connector SAS B on the backplane See Figure 3 12 Close the system See Closing the System on page 83 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 101 Expansion Card Riser The system s expansion card riser supports an
81. er Port A Auto enables BIOS support for the device attached to Auto default SATA port A Off disables BIOS support for the device Port B Auto enables BIOS support for the device attached to Off default SATA port B Off disables BIOS support for the device Port C Auto enables BIOS support for the device attached to Off default SATA port C Off disables BIOS support for the device Using the System Setup Program and UEFI Boot Manager Option Description Port D Auto enables BIOS support for the device attached to Off default SATA port D Off disables BIOS support for the device Port E Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Boot Settings Screen Option Boot Mode BIOS default Description CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI
82. er card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Installing System Components 99 Removing the Integrated Storage Controller Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 If installed remove the expansion card See Removing an Expansion Card on page 99 4 Remove the card from the storage controller card slot a Pull the blue release lever to free the card from the connector on the expansion card riser b Lift to remove the card Figure 3 12 Installing the Integrated Storage Controller Card 1 2 3 4 1 SAS data cable connector 2 storage connector 3 expansion card riser 4 integrated storage controller card 5 release lever blue 100 Installing System Components Installing the Integrated Storage Controller Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the compon
83. essor s Regulator VCORE voltage regulator See Troubleshooting the failure has failed Microprocessors on Reseat CPU page 160 If the problem persists see Getting Help on page 167 24 About Your System Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E122A CPU VTT Specified processor VITT Reseat the processor s Regulator voltage regulator has See Troubleshooting the failure failed Microprocessors on Reseat CPU page 160 If the problem persists see Getting Help on page 167 E122C CPU Power A power fault was Remove AC power to the Fault Power detected when powering system for 10 seconds and cycle AC up the processor s restart the system If the problem persists see Getting Help on page 167 E122D Memory One of the memory Reseat the memory Regulator regulators has failed modules See Failed Reseat Troubleshooting System DIMMs Memory on page 152 E122E On board One of the on board Remove AC power to the regulator voltage regulators failed system for 10 seconds and failed Call restart the system SUpPOTE If the problem persists see Getting Help on page 167 E1310 Fan RPM RPM of specified fan is See Troubleshooting exceeding outside of the intended System Cooling range Check operating range Problems on page 151 fan E1311 Fan module RPM of specified fanin See Troubleshooting RPM exceeding range Check fan
84. ew its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Running the System Diagnostics 165 Test Iterations Selects the number of times the test is run Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results 166 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics
85. g Fan on page 114 Restart the system If the problem is resolved close the system See Closing the System on page 83 If the replacement fan does not operate see Getting Help on page 167 Troubleshooting System Memory A WARNING Only trained service technicians are authorized to remove the system 152 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If the system is operational run the appropriate online diagnostic test See Running the System Diagnostics on page 163 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program Turn off the system and attached peripherals and unplug the system from the power source Press the power button with the system unplugged and then reconnect the system to power l Troubleshooting Your System 10 11 12 13 14 15 16 17 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the s
86. g to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s
87. grated storage controller card See Removing an Expansion Card on page 99 and Removing the Integrated Storage Controller Card on page 100 Remove the expansion card riser See Removing an Expansion Card Riser on page 102 Remove the processor heat sinks See Removing a Processor on page 126 If installed remove the optional iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 111 If installed remove the optional iDRAC6 Express card See Removing an iDRAC6 Express Card Optional on page 108 Disconnect all cables from the system board Remove the system board assembly a Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components b Grasp the system board assembly by the edges of the system board and lift the assembly away from the chassis See Figure 3 29 Installing System Components 141 Figure 3 29 Removing and Installing the System Board 1 screws 9 2 system board assembly Installing the System Board 1 Unpack the new system board 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 3 Transfer the processors to the new system board See Removing a Processor on page 126 and Installing a Processor on pag
88. h the system Run the appropriate online diagnostics test See Using Dell Diagnostics on page 163 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 129 Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 163 If your system only has one processor and a problem is still indicated see Getting Help on page 167 l Troubleshooting Your System 10 11 12 13 14 15 16 17 For systems with multiple processors turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove all processors except for processor 1 See Removing a Processor on page 126 Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 163 If the test fails the processor is faulty See Getting Help on page 167 Turn off the system and attached peripherals and d
89. h the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on About Your System 11 Item Indicator Button or Icon Description Connector 6 System identification O The identification buttons on the front button and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again J USB connectors 2 a Connects USB devices to the system The ports are USB 2 0 compliant 8 Hard drives 4 Up to four 2 5 inch in 3 5 inch HDD hot swap carrier or up to four 3 5 inch cabled hot swap 9 System identification A slide out panel for system information panel including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address 10 Optical drive One optional slim line SATA optional DVD ROM drive or DVD RW drive NOTE DVD devices are data only LCD Panel Features Optional The system s LCD panel provides system information and s
90. he Integrated Storage Controller Card on page 101 After connecting the SAS cables to the controller make sure to place the cables under the guide on the end of riser 1 Installing System Components 143 144 10 11 12 13 14 15 16 If applicable reconnect the RAID battery cable to the PERC controller card If applicable reinstall the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 109 If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 107 Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System on page 83 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the Bezel See Removing and Replacing the Optional Front Bezel on page 81 Installing System Components Troubleshooting Your System Safety First For You and Your System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the followi
91. he NIC ports are enabled See Integrated Devices Screen on page 64 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 167 Troubleshooting a Wet System A WARNING Only trained service technicians are authorized to remove the system 148 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove the following components from the system See Installing System Components on page 79 e Cooling shroud e Hard drives Vflash SD cards e USB memory keys e NIC hardware key e Expansion cards e Integrated storage card iDRAC6 express card Troubleshooting Your System iDRAC6 enterprise card e Power supplies e Fans e Processors and heat sinks e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 83 u OO G0 A Reconnect the system to the electrical outlet and turn on the system and attached periphe
92. he attached device has been installed on the system e Ifnecessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 5 NIC Indicators 1 2 Da a JJ 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid link partner on the network Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is Network data is being sent or received amber blinking About Your System 19 Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational The power supplies have an indicator that shows whether power is present or whether a power fault has occurred e Not lit AC power is not connected e Green In standby mode indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on it also indicates that the power supply is providing DC power to the system e Amber Indicates a problem with the power supply e Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high
93. he heat sink aside with thermal grease side facing up A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 23 Figure 3 22 Installing and Removing the Heat Sink 2 1 heat sink retention screws 4 2 heatsink Installing System Components 127 10 Rotate the processor shield upward and out of the way See Figure 3 23 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board If you are permanently removing a processor from socket CPU2 you must install a processor blank and a heat sink blank to ensure proper system cooling Adding the blanks is similar to adding a processor See Installing a Processor on page 129 K NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blanks in socket CPU2 only Figure 3 23 Installing and Removing a Processor 6 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 128
94. he memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 164 Removing Memory Modules A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Installing System Components 125 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 Locate the memory module sockets See Figure 7 1 Press down and out on the ejectors on each end of the socket until the memory module pops o
95. he supplies in the system Check PSU system at the same time You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 151 About Your System 53 Table 1 3 System Messages continued Message Causes Corrective Actions Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory will run but with reduced valid configuration configuration functionality See General Memory detected The Module Installation memory Guidelines on page 119 configuration is not optimal The recommended memory configuration is lt message gt If the problem persists see Troubleshooting System Memory on page 152 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 146 Troubleshooting an Internal USB Key on page 154 Troubleshooting an Optical Drive on page 155 and Troubleshooting a Hard Drive on page 156 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 175 54 About Your System Warning Messages A warning message alerts you to a possible problem and
96. he system This screen is displayed during normal system operation when there are no status messages or errors present When the system is in standby mode the LCD backlight will turn off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen About Your System 13 To navigate to the Home screen from another menu continue to select the up arrow until the Home icon A is displayed and then select the Home icon Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network NOTE If an iDRAC6 Express card is installed on the system the BMC option is replaced by DRAC Set error mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a more user friendly description See LCD Status Messages Optional on page 23 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 15 to see the options and option items that can be selected to display by default
97. he system and attached peripherals and disconnect the system from the electrical outlet and peripherals Installing System Components Open the system See Opening the System on page 82 Disconnect the control panel cable at back of the control panel board e For LED control panel see Figure 3 25 e For LCD control panel see Figure 3 26 CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket For LCD control panel disconnect the display module cable from the control panel board See Figure 3 26 Remove the two screws that secure the control panel board to the system chassis and remove the board This completes the removal for LED control panel Remove the display module a Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 26 b Bend the panel upward to allow access to the mounting screws c Remove the two screws that secure the display module to the system chassis d Remove the display module from the chassis cutout Installing System Components 133 Figure 3 25 Control Panel Removal LED Optional 1 LED display module 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 6 power cable 7 standoff 134 Install
98. hed the cable management arm in step of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the Velcro strap 93 Installing System Components K NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 6 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in bay PS2 by pulling outward on the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in power supply bay PS2 in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank K NOTE Install the power supply blank only in power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Removing a Non Redundant Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power sour
99. ing System Components Figure 3 26 Control Panel Removal LCD Optional oOo N A w display module cable control panel data cable mounting screws 2 T standoff LCD display module control panel board slot power cable o oo A N front panel screw 2 Installing System Components 135 Installing the Control Panel Assembly 1 u 00O 0 A For LED control panel proceed to step 3 Insert the display module into the chassis cutout and secure with the two screws Affix the replacement panel to the front of the display module Align the slot in the control panel board with the standoff on the system chassis and secure with the two Phillips screws See Figure 3 26 For LED control panel skip step 4 Connect the display module cable to the control panel board Connect the control panel cable to the control panel board Close the system See Closing the System on page 83 If applicable replace the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 Reconnect the system to the power source and turn on the system and attached peripherals SAS Backplane Service Only Procedure Removing the SAS Backplane A WARNING Only trained service technicians are authorized to remove the system 1 2 3 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system If applicable remove the beze
100. isconnect the system from the electrical outlet Open the system See Opening the System on page 82 Replace processor with processor 2 See Installing a Processor on page 129 Repeat step 11 through step 13 If your system has more than two processors continue installing and testing each processor in the processor slot until you determine the faulty processor and then replace the faulty processor See Getting Help on page 167 If you have tested all the processors and the problem persists the system board is faulty See Getting Help on page 167 Troubleshooting Your System 161 162 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell Diagnostics To assess a system problem first use the Online Diagnostics Dell Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedde
101. ity 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be shut down manually using the power button Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing lt Ctrl gt lt Enter gt or you can enter the system setup and press lt Enter gt twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing lt F2 gt during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the p
102. kstep Mode Support In this configuration the two channels closest to the processor are combined to form one 128 bit channel This mode supports Single Device Data Correction SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots 120 Installing System Components Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory should not be installed in the farthest channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 2 and Table 3 3 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Table 3 2 Samp
103. l continued Code Text Causes Corrective Actions E2015 DMA Controller DMA controller failure failure Power Remove AC power to the system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 167 E2016 Interrupt Interrupt controller Remove AC power to the Controller failure system for 10 seconds and failure Power restart the system cycle AC If the problem persists see Getting Help on page 167 E2017 Timer refresh Timer refresh failure failure Power cycle AC E2018 Programmable Programmable interval Timer error timer error Power cycle AC Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E2019 Parity error Parity error Power cycle AC 32 About Your System Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E201A SuperIo SIO failure Remove AC power to the failure Power system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 167 E201B Keyboard Keyboard controller Remov
104. l See Removing and Replacing the Optional Front Bezel on page 81 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane A CAUTION You must note the number of each hard drive and temporarily label 4 5 136 them before removal so that you can replace them in the same locations Remove all hard drives See Removing a Hot Swap Hard Drive on page 85 Disconnect the power cable from the end of the SAS backplane Installing System Components 6 Disconnect the SAS data cables from the backplane 7 Remove the SAS backplane from the system a While pulling the two blue latches towards the front of the system slide the backplane upward See Figure 3 27 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SAS backplane face down on a work surface Figure 3 27 Removing and Installing a SAS Backplane 1 1 backplane retention latches 2 2 SAS backplane power cable 3 SASA cable 4 SAS backplane 5 SAS B cable Installing System Components 137 Installing the SAS Backplane 1
105. le Redirection default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default External Serial Connector Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial Device 1 Serial Device 2 or Serial Devicel default Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Ena
106. le RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory GB GB GB GB Optimizer 1 GB X l all 2 all X X 2 4 X X X 3 6 X X 2 4 X X X X 4 8 Installing System Components 121 Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Single Processor Dual Processor Memory Sockets gs a 4 1 2 3 Physical Available Physical Available one ue Memory Memory Memory Memory GB GB GB GB 2 GB X 2 all 4 all X X 4 8 X X X 6 12 X X 4 8 X X X X 8 16 4 GB X 4 all 8 all X X 8 16 X X X 12 24 X X 8 16 X X X X 16 32 8 GB X 8 all 16 all X X 16 32 X X X 24 48 X X 16 32 X X X X 32 64 Advanced 2 GB X X 4 all 8 all 2 PEE 4 GB x x 8 all 16 all 8 GB X X 16 all 32 all Mirroring 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB X X 16 8 32 16 1 When available 2 Requires x4 or x8 based memory modules 122 Installing System Components Table 3 3 Sample UDIMM Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets Memory Module 7 z z g z 1 2 3 Physical Available Physical Available Mode Size Memory Memory Memory Memory
107. le is loose or improperly connected Defective mouse or keyboard Reseat the mouse or keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 146 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 167 Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 57 About Your System 43 Table 1 3 System Messages continued Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Remove the PCle expansion card and install the integrated storage controller in the dedicated slot See RAID Battery Optional on page 117 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 167 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the Syste
108. lease run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 57 If the problem persists replace the system battery See System Battery on page 130 About Your System 49 Table 1 3 System Messages continued Message Causes Corrective Actions Timer chip Faulty system board See Getting Help on counter 2 failed page 167 TPM A TPM configuration Information only configuration command has been entered operation The system will reboot and honored System execute the command will now reset TPM This message displays during configuration system restart after a TPM operation is configuration command has pending Press been entered User I to Ignore OR interaction is required to M to Modify to proceed allow this change and reset the system WARNING Modifying could prevent security Enter I or M to proceed TPM failure A Trusted Platform Module 50 TPM function has failed About Your System See Getting Help on page 167 Table 1 3 System Messages continued Message Causes Corrective Actions Unable to launch System Services image System halted Unexpected interrupt in protected mode System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to
109. lugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s 178 Glossary MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referrin
110. m Setup program to enable the USB port s See Entering the System Setup Program on page 58 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Memory Initialization Warning Memory size may be reduced 4 Invalid memory configuration The system will run but with less memory than is physically available About Your System Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Table 1 3 System Messages continued Message Causes Corrective Actions Memory set to minimum frequency The memory frequency may y freq y ma be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 119 Memory tests terminated by keystroke POST memory
111. m board Close the system Jumpers and Connectors 10 11 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must return the jumper plug to the enabled position K NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 82 Move the password jumper back to the enabled position to restore the password function See Table 7 1 Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see System and Setup Password Features on page 71 Jumpers and Connectors 173 174 Jumpers and Connectors Glossary A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature
112. menus 13 memory troubleshooting 152 Memory Mirroring memory mode 121 memory mode Advanced ECC 120 memory mirroring 121 Optimizer 121 memory modules DIMMs configuring 119 installing 123 RDIMM configurations 121 removing 125 UDIMM configurations 97 messages error messages 58 status LCD 23 system 37 warning 55 microprocessor See processor microprocessors troubleshooting 160 N NIC indicators 19 NICs back panel connectors 17 troubleshooting 147 Index 187 0 optical drive installing 114 Optimizer memory mode 121 P password setup 74 system 71 passwords disabling 172 phone numbers 167 POST accessing system features 9 power indicators 10 20 power supplies indicators 20 removing 92 94 replacing 93 96 power supply blank 94 processor installing 129 removing 126 upgrades 126 remote access controller See iDRAC removing bezel 81 control panel assembly 132 cooling shroud 105 cover 82 expansion card 99 hard drive cabled 89 hard drive blank 84 hard drives hot pluggable 85 memory modules 125 power supply 92 94 power supply blank 94 processor 126 SAS backplane board 136 SAS controller 100 system board 140 replacing cooling fan 114 power supply 93 96 system battery 130 S safety 145 SAS backplane board installing 138 removing 136 SAS controller card installing 101 removing 100 Index 188
113. mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 64 If your keyboard is not functioning you can also use remote access If the system is not accessible see System Board Jumpers on page 169 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings l Troubleshooting Your System 4 5 Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 167 Troubleshooting a Serial 1 0 Devi
114. move the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions e The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected e A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action About Your System 37 Table 1 3 System Messages Message Causes Corrective Actions 128 bit Advanced ECC mode disabled For 128 bit Advanced ECC DIMMs must be installed in pairs Pairs must be matched in The Advanced ECC option was enabled in BIOS but is no longer valid due to an unsupported memory configuration possibly a faulty or removed memory modul
115. n On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default AN CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored AC Power Recovery Delay Immediate default Determines when the system restarts after power is restored Options are Immediate Random between 30 to 240 seconds or a user defined value of 30 to 240 seconds 6 Using the System Setup Program and UEFI Boot Manager Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Gperanng systems must be 64 bit UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from
116. n off the system and attached peripherals and disconnect the system from the electrical outlet WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Open the system See Opening the System on page 82 Reseat the controller card in the expansion card slot Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 167 Troubleshooting a Hard Drive A WARNING Only trained service technicians are authorized to remove the system A 156 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Dell Diagnostics on page 163 Depending on the results of the diagnostics test proceed as needed through the following steps If installed remove the optional front bezel See Removing and Replacing the
117. nd until the USB keyboard is active If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 37 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl1 gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 58 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Figure 2 1 Main System Setup Program Screen Dell Inc lt 3ner dell com gt PowerEdge R410 BIOS Version xx yy ss This is DOS Setup System Tim
118. nding power supply failure About Your System Power Supplies on page 151 27 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E161C Power Supply Specified power supply is Check the AC power W lost attached to the system source for the specified AC power but it has lost its power supply If the Check PSU AC input problem persists see cables Troubleshooting Power Supplies on page 151 E1620 Power Supply Specified power supply s Check the AC power W AC AC input is outside of the source for the specified power error allowable range power supply If the Check PSU problem persists cables see Troubleshooting Power Supplies on page 151 E1624 Lost power The power supply See Troubleshooting supply subsystem is no longer Power Supplies on redundancy redundant If the page 151 Check PSU remaining power supply cables fails the system will shut down E1626 Power Supply The power supplies in Ensure that power Mismatch PSU1 the system are not the supplies with matching W PSU2 same wattage wattage are installed W See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required The system configuration Turn off power to the gt PSU wattage requires more power than system reduce the Check PSU and the power supplies can hardware configuration or config provide even with install higher wa
119. ng conditions e Ifyou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 119 For all other startup issues note the LCD panel messages and any system messages that appear onscreen See LCD Status Messages Optional on page 23 and System Messages on page 37 for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 4 for the front and back panel connectors on your system Troubleshooting Your System 145 Troubleshooting the Video Subsystem 1 2 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 167 Troubleshooting a USB Device 146 1 Use the following steps to troubleshoot a USB keyboard and or
120. ning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the components See Power Supplies on page 92 Alert Redundant Memory Sparing or Memory Check the memory modules memory disabled Mirroring was enabled in the for failure See Memory system setup program but Troubleshooting System configuration the current configuration Memory on page 152 does not support does not support redundant Reset the memory setting redundant memory A memory module if appropriate See Using memory may be faulty the System Setup Program and UEFI Boot Manager on page 57 Alert System An error caused the system to Check other system fatal error during previous boot 40 reboot About Your System messages for additional information for possible causes Table 1 3 System Messages continued Message Causes Corrective Actions BIOS System is in manufacturing Reboot to take the system MANUFACTURING mode out of manufacturing mode MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 167 Caution NVRAM_CLR jumper is installed on system board Please run SET
121. nk port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot 182 Glossary video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x
122. nstalling System Components 89 Installing a Cabled Hard Drive A WARNING Only trained service technicians are authorized to remove the system 90 10 cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 82 Remove the existing hard drive bracket by lifting the tab with blue dot on the bracket and sliding the bracket up and out of the system See Figure 3 7 Install the hard drive into the bracket See Installing a Hard Drive Into a Hard Drive Bracket on page 91 Slide the hard drive into the drive bay Connect the power data cable to the hard drive e If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A connector on the system board See Figure 7 1 e If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 97 Replace the system cover See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup program and ensure that the hard drive s co
123. ntroller is enabled See Entering the System Setup Program on page 58 Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation Installing System Components Removing a Hard Drive From a Hard Drive Bracket Remove the screws from the slide rails on the hard drive bracket and separate the hard drive from the bracket See Figure 3 8 Figure 3 8 Removing a Hard Drive From a Hard Drive Bracket ww 1 screws 4 2 harddrive 3 SAS SATA screw hole 4 hard drive bracket Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bracket 1 Insert the hard drive into the hard drive bracket with the connector end of the drive at the back See Figure 3 8 2 Align the holes on the hard drive with the back set of holes on the hard drive bracket When aligned correctly the back of the hard drive will be flush with the back of the hard drive bracket 3 Attach the four screws to secure the hard drive to the hard drive bracket Installing System Components 91 Power Supplies Your system supports the following power supply modules e 480W non redundant power supply e 500W redundant power supply If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load
124. o The system BIOS could See Troubleshooting mirror memory not enable memory System Memory on Check DIMMs mirroring because of a page 152 faulty memory module or an invalid memory configuration E2110 Multibit Error The memory module in See Troubleshooting on DIMM slot has had a System Memory on Reseat DIMM multi bit error MBE page 152 E2111 SBE log The system BIOS has Remove AC power to the disabled on disabled memory system for 10 seconds and DIMM single bit error SBE restart the system Reseat DIMM logging and will in K If the problem persists anymore SBEs unti t he see Troubleshooting system is rebooted System Memory on represents the memory page 152 f module implicated by the BIOS E2112 Memory spared The system BIOS has Remove AC power to the on DIMM spared the memory system for 10 seconds and Power cycle because it has determined restart the system AC the memory had too 2 If the problem persists errors N the ee Troubleshooting ee I5 a i System Memory on implicated by the BIOS page 152 34 About Your System Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E2113 Mem mirror OFF The system BIOS has Remove AC power to the on DIMM amp disabled memory system for 10 seconds and Power mirroring because it has restart the system cycle AC T T half of the If the problem persists murror ay na too many s
125. ocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 74 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt 72 Using the System Setup Program and UEFI Boot Manager To disable the password secur
126. onfiguration modules are installed in a configuration Memory modules are valid configuration DIMM mismatch across slots detected KX XX wee Unused memory mismatched in the specified slots The memory configuration See General Memory Module Installation Guidelines on page 119 Reconfigure the memory for detected DIMM s installed in the following slot are not available when in mirror mode X X X is not optimal for mirroring Mode Modules in the specified slots are unused Memory Mirroring Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 119 Unused memory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode X X X The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 119 Warning A fatal error has caused system reset Please check the system event log 52 A fatal system error occurred and caused the system to reboot About Your System Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 145 for any faulty components specified in the SE
127. onnector is fully seated Installing System Components 103 3 If applicable reinstall the integrated storage controller card See Installing the Integrated Storage Controller Card on page 101 4 If applicable reinstall the expansion card See Installing an Expansion Card on page 97 5 Close the system See Closing the System on page 83 6 Reconnect the system and peripherals to their power sources Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen on page 63 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system K NOTE To avoid interference with other components the maximum allowable dimensions of the USB key are 24 mm 94 in wide x 79 mm 3 11 in long x 8 6 mm 33 in high 1 Turn off the system including any attached
128. ont Bezel on page 81 Try using a different CD or DVD Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program on page 58 Run the appropriate online diagnostic test See Running the System Diagnostics on page 163 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 83 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 167 Troubleshooting an External Tape Drive 1 2 Try using a different tape cartridge Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the tape drive and the external port on the controller card Troubleshooting Your System 155 5 6 Run the appropriate online diagnostics tests See Running the System Diagnostics on page 163 Tur
129. other Dell storage cards 1 1 Y 10 All other NICs 1 1 N 11 Non Dell storage cards 1 1 N Refer to the expansion card s documentation to determine if the maximum power exceeds 15W Any cards that exceed 15W will be affected by the restriction of one 25W card Installing an Expansion Card A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 82 Open the expansion card latch and remove the filler bracket See Figure 3 11 Installing System Components 97 5 Install the expansion card a Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Close the expansion card latch See Figure 3 11 Figure 3 11 Installing or Removing an Expansion Card expansion card latch 2 expansion card w expansion card riser 6 Connect any cables to the expansion c
130. ower to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting processor performance is controlled by the system BIOS Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently 66 Using the System Setup Program and UEFI Boot Manager Option Description Fan Power and Performance Management Memory Power and Performance Management Options are Maximum Performance or Minimum Power Options are Maximum Performance a specified frequency or Minimum Power System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 71 for more information Setup Password Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 71 for more information Password Status When Setup Password is assigned and this field is Unlocked default Locked the system password cannot be changed or
131. peripherals If the problem persists see Getting Help on page 167 Troubleshooting Your System 157 Troubleshooting a SAS or SAS RAID Controller K NOTE When troubleshooting a SAS or SAS RAID controller also see the 1 10 158 documentation for your operating system and the controller Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Entering the System Setup Program on page 58 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 82 If you have a SAS RAID controller ensure that
132. peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Locate the USB connector on the control panel board See Figure 3 14 Insert the USB memory key into the USB connector Close the system See Closing the System on page 83 ao oo F amp F Ww N Reconnect the system to power and restart the system 104 Installing System Components Figure 3 14 Removing or Installing a USB Memory Key v aay 1 USB memory key 2 USB memory key connector System Board Shroud The system board shroud covers the processor heat sink memory modules and system battery and provides air flow to these components Airflow is facilitated by the cooling fan modules which are positions directly behind the system board shroud Removing the System Board Shroud A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Open the system See Opening and Closing the System on page 82 2 Locate the two shroud tabs with blue dots between the fan assemblies See Figure 3 15 Installing System Components 105 3 Grasping the tabs gently lift the shroud straight up and away from the system board See Figure 3 15 4 Remove the system board shroud Figure 3 15 Installing and Removing the System Board Shroud
133. plane A CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system A CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 86 Installing System Components 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Ifa drive blank is present in the bay remove it See Removing a Drive Blank on page 84 3 Install the hot swap hard drive a Press the button on the front of the drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place With the lever on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane see Figure 3 5 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Installing System Components 87 Figure 3 6 Installing a Hard Drive Into a Drive Carrier 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw hole
134. ply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds Item Indicator Button or Icon Connector Description NMI button vV Video connector IDI Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Connects a monitor to the system LCD menu buttons Allows you to navigate the control panel LCD menu LED or LCD panel NOTE Depending on the configuration your system may have either LED diagnostic indicators or an LCD panel LED panel The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights Optional on page 21 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Bot
135. power supply and plug the cable into a power outlet Expansion Cards Expansion Card Installation Guidelines Your system supports one x16 Gen or Gen2 PCle expansion card installed in connectors on an expansion card riser A CAUTION Expansion cards can only be installed in the slots on the expansion 96 card riser Do not attempt to install expansion cards directly into the riser connector on the system board The expansion slot supports full height half length cards The expansion card slot is not hot swappable PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15W up to 25W maximum not including the integrated storage controller Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Installing System Components Table 3 1 Expansion Card Installation Order Max 25 W Card Priority Card Type Slot Priority Allowed Card 1 SAS 6 iR Modular 2 1 Y 2 PERC 6 i 1 1 Y 3 PERC 6 E controller 1 1 Y 4 SAS 5 E 1 1 Y 5 SCSI controllers 1 1 Y 6 HPCC 1 1 Y 7 Fibre Channel 1 1 Y 8 10 Gb NIC 1 1 Y 9 All
136. press card is installed USC provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up USC configuring hardware and firmware and deploying the operating system see the Dell Unified Server Configurator User s Guide on the Dell Support website at support dell com manuals Using the System Setup Program and UEFI Boot Manager 75 Baseboard Management Controller Configuration K NOTE If an iDRAC6 Express card is installed on the system the Baseboard Management Controller BMC utility is replaced by the iDRAC6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features e Uses the system s integrated NIC Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Tur on or restart your system 2 Pres
137. prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 164 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System 55 56 About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security
138. r and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen VAN CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt to start the USC 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit 164 Running the System Diagnostics Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to vi
139. rals If the system does not start properly see Getting Help on page 167 8 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card 9 Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 If the tests fail see Getting Help on page 167 Troubleshooting a Damaged System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Open the system See Opening the System on page 82 2 Ensure that the following components are properly installed e Expansion cards e Power supplies e Fans e Processors and heat sinks e Memory modules e Hard drive carriers e Cooling shroud Troubleshooting Your System 149 Ensure that all cables are properly connected Close the system See Closing the System on page 83 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 163 If the tests fail see Getting Help on page 167 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months the 150 NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the
140. rd that controls the transfer of data between the processor and memory or between the processor and a peripheral device Glossary 175 coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle device driver A program that allows the operating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access cont
141. ribed in the processor BIOS revision technical specifications outlined in your system s Getting Started Guide 26 About Your System Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E141F CPU protocol The system BIOS Remove AC power to the error Power has reported a processor system for 10 seconds and cycle AC protocol error restart the system If the problem persists see Getting Help on page 167 E1420 CPU Bus parity The system BIOS has Remove AC power to the error Power reported a processor bus system for 10 seconds and cycle AC parity error restart the system If the problem persists see Getting Help on page 167 E1422 CPU machine The system BIOS has Remove AC power to the check error reported a machine system for 10 seconds and Power check error restart the system CYCTEAGS If the problem persists see Getting Help on page 167 E1610 Power Supply Specified power supply See Troubleshooting W was removed or is missing Power Supplies on missing from the system page 151 Check power supply E1614 Power Supply Specified power supply See Troubleshooting wW error has failed Power Supplies on Check power page 151 supply E1618 Predictive An over temperature See Troubleshooting failure on Power Supply W Check PSU condition or power supply communication error has caused the predictive warning of an impe
142. roller 5 y ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card 176 Glossary F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure Fibre Channel A high speed network interface used primarily with networked storage devices flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 by
143. s lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server The iDRAC Configuration Utility enables you to e Configure enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs e Enable or disable IPMI over LAN 76 Using the System Setup Program and UEFI Boot Manager e Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 2 Turn on or restart your system Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting restart your system and try again Using the System Setup Program and UEFI Boot Manager 77 78 Using the System Setup Program and UEFI
144. s shown in Figure 3 21 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Figure 3 21 Installing and Removing a Memory Module be 1 memory module 2 memory module socket ejectors 2 3 alignment key 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 124 Installing System Components 10 11 12 13 14 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 3 Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System on page 83 Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of t
145. stem 29 Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E1714 Unknown error The system BIOS has Check the SEL for more Review amp clear SEL determined there has been an error in the system but is unable to determine its origin information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E171F PCIe fatal The system BIOS has Remove and reseat the error on Bus reported a PCIe fatal PCle expansion cards Device error ona component If the problem persists Function that resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 159 function E1810 Hard drive The specified hard drive See Troubleshooting a fault Review has experienced a fault Hard Drive on page 156 amp clear SEL E1812 Hard drive The specified hard Information only removed Check drive has been removed drive from the system E1920 iDRAC6 Upgrade optional iDRAC6 See Troubleshooting Failed upgrade has failed Expansion Cards on page 159 E1A14 SAS cable A SAS cable A is missing Reseat the cable If the failure Check or bad problem persists connection replace cable If the problem persists see Getting Help on page 167 30 About Your System Table 1 2 LCD Status Messages
146. t The configuration settings are retained at system boot pins 3 5 mo The configuration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 169 System Board Connectors See Figure 7 1 and Table 7 2 for the location and description of the system board connectors Figure 7 1 System Board Connectors NVRAM_CLR PWRD_EN 170 Jumpers and Connectors Table 7 2 System Board Connectors Item Connector Description 1 CPU2 Processor 2 2 iDRAC6 Enterprise iDRAC 6 Enterprise card connector 3 B4 Memory module slot B4 Bl Memory module slot B1 white release lever B2 Memory module slot B2 white release lever B3 Memory module slot B3 white release lever 4 CPU1 Processor 1 5 FAN System fan connector 6 FAN2 System fan 2 connector 7 A3 Memory module slot A3 white release lever A2 Memory module slot A2 white release lever Al Memory module slot Al white release lever A4 Memory module slot A4 8 FAN3 System fan 3 connector 9 FAN4 System fan 4 connector 10 12V pin power connector 11 FP_CONN Control panel connector 12 BP_CONN Backplane power connector 13 PWR_CONN 24 pin power connector 14 PDB_ 2C Power distribution board connector 15 FP_USB_CONN Control panel USB connector NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on pag
147. tage power supplies and then restart the system W1628 Performance The system configuration Turn off power to the degraded requires more power system reduce the Check PSU and than what the power hardware configuration or system supply can provide but it install higher wattage configuration can boot if throttled power supplies and then restart the system NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 175 Solving Problems Described by LCD Status Messages Optional The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code E1418 cCPU_1_Presence appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply 36 About Your System Removing LCD Status Messages Optional For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to re
148. tate the left end of the bezel away from the front panel Aa WO N Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 Installing System Components 81 Opening and Closing the System A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Grasp the cover on both sides while pressing your thumbs on latch release lock and the indent carefully slide the cover back and lift it away from the system See Figure 3 3 82 Installing System Components Figure 3 3 Removing and Replacing the System Cover 1 latch release lock 2 indent Closing the System 1 Place the cover on
149. tatus and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages Optional on page 23 for information on specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight will switch off after five minutes of inactivity and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools 12 About Your System Figure 1 2 LCD Panel Features 1 yo Item Buttons Left Description Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the Cursor 3 Right Moves the cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling e Press again to repeat the cycle 4 System ID Turns the system ID mode on and off LCD panel flashes blue after system ID mode on Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS Progress mode Home Screen The Home screen displays user configurable information about t
150. tem Battery A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 130 Installing System Components 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 Figure 3 24 Replacing the System Battery 1 positive side of battery connector 2 system battery 3 negative side of battery connector 4 Locate the battery socket See Jumpers and Connectors on page 169 A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Remove the system battery a Support the battery connector by firmly holding the positive side of the connector b Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector Installing System Components 131 10 11 12 Install the new system battery a Support th
151. tes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controller that uses the Internet SCSI protocol IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange Glossary 177 IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SCSI see SCSI A protocol that enables SCSI device communication across a network or the Internet jumper Small blocks on a circuit board with two or more pins emerging from them Plastic p
152. test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size and geometry The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Mirroring mode See System Memory on page 119 About Your System 45 Table 1 3 System Messages continued Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key optical drive or hard drive If the problem persists see Troubleshooting an Optical Drive on page 155 Troubleshooting a USB Device on page 146 Troubleshooting an Internal USB Key on page 154 and Troubleshooting a Hard Drive on page 156 See Using the System Setup Program and UEFI Boot Manager on page 57 for information on setting the order of boot devices No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check
153. the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 167 Troubleshooting System Cooling Problems A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Ensure that none of the following conditions exist e System cover cooling shroud drive blank or front or back filler panel is removed e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 152 Troubleshooting Your System 151 Troubleshooting a Fan A WARNING Only trained service technicians are authorized to remove the system oa Aa W N cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Locate the faulty fan indicated by the LCD panel or the diagnostic software Turn off the system and all attached peripherals Open the system See Opening the System on page 82 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 83 If the fan does not function turn off the system and install a new fan See Replacing a Coolin
154. this procedure review the safety instructions that came with the system A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the cooling fan K NOTE The procedure for removing each individual fan module is the same 112 Installing System Components 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 82 3 Remove the system board shroud See Removing the System Board Shroud on page 105 4 Disconnect the fan s power cable from the system board See Figure 3 18 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly See Figure 3 18 Figure 3 18 Removing and Replacing a Fan 1 fan 2 power cable Installing System Components 113 Replacing a Cooling Fan 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces towards the back of the system Slide the fan module into the fan assembly until the fan is fully seated See Figure 3 18 Connect the fan s power cable to the power connector on the system board Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System
155. to the chassis and offset it slightly towards the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover Installing System Components 83 Hard Drives Your system supports up to four 3 5 inch SAS or SATA or 2 5 inch SAS SATA or SSD hard drives in 3 5 inch hot swap hard drive carrier or cabled internal drives Depending on your chassis the hard drives are installed internally or at the front of the system see Figure 3 1 Internal hard drives are connected to the system board or an optional controller card Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable Removing a Drive Blank A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 4 Figure 3 4 Removing or Installing a Hard Drive Blank 1 hard drive blank 2 release lever 84 Installing System Components Installing a Drive Blank Align the hard
156. ttage throttling power supplies and then restart the system 28 About Your System Table 1 2 LCD Status Messages Optional continued Code Text Causes Corrective Actions E1710 I O channel The system BIOS has Check the SEL for more check error Review amp clear SEL reported an I O channel check information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E1711 E1712 PCI parity error on Bus Device Function The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 159 PCI parity error on Slot Review amp clear SEL PCI system error on Bus Device Function The system BIOS has reported a PCI parity error on a component that resides in the specified slot The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 159 Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 159 About Your Sy
157. ut of the socket See Figure 3 21 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Replace the system board shroud See Installing the System Board Shroud on page 106 Close the system See Closing the System on page 83 Reconnect the system and peripherals to their power sources and turn them on Processors Removing a Processor A WARNING Only trained service technicians are authorized to remove the system 126 cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 82 Remove the system board shroud See Removing the System Board Shroud on page 105 CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Installing System Components 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 22 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other heat sink retention screws 8 Gently lift the heat sink off of the processor and set t
158. vides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text The table that follows provides a listing of LCD status messages and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 167 Table 1 2 LCD Status Messages Optional Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that This message is for can be defined by the user information only in the System Setup You can change the progra system ID and name in The SYSTEM NAME the System Setup displays under the program See Using the following conditions System Setup Program The system is and UEFI Boot Manager powered oa on page 57 e The power is off and active errors are displayed E1000 Failsafe Check the system event Remove AC power to the voltage error log for critical failure system for 10 seconds and Contact events restart the system support
159. ystem from the electrical outlet Open the system See Opening the System on page 82 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 119 Reseat the memory modules in their sockets See Installing Memory Modules on page 123 Close the system See Closing the System on page 83 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 82 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 123 Close the system See Closing the System on page 83 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 153 18 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system 19 Ifthe memory problem is still indicated repeat step 12 through step 18 for each memory module installed
160. ystem Services which opens the Unified Server Configurator The Unified Server Configurator allows you to access utilities such as embedded system diagnostics For more information see the Unified Server Configurator documentation lt Fl11 gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 lt F12 gt Starts PXE boot lt Ctrl E gt Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation lt Ctrl C gt Enters the SAS Configuration Utility See your SAS adapter documentation for more information lt Ctrl R gt Enters the RAID configuration utility For more information see the documentation for your SAS RAID card lt Ctrl S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 9 Front Panel Features and Indicators Figure 1 1 2 3 4 1 6 Front Panel Features and Indicators Item Indicator Button or Connector Icon Description 10 Power on indicator power button About Your System The power on indicator lights when the system power is on The power button controls the DC power sup
161. ystem memory has changed 48 Memory has been added or removed or a memory module may be faulty About Your System If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 152 Table 1 3 System Messages continued Message Causes Corrective Actions The following DIMMs should match in geometry gt SP Weare The following DIMMs should match in rank count X X oes The following DIMMs should match in size X X oes The following DIMMs should match in size and geometry Po ar The fol lowing DIMMs should match in size Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 and rank count KK Wane Thermal sensor A memory module without a Replace the memory not detected on x thermal sensor is installed in the specified memory slot module See System Memory on page 119 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 150 Time of day not set p

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