Home

Dell PowerEdge R210 Owner's Manual

1. persists replace the system battery See System Battery Timer chip counter 2 failed Faulty system board See Getting Help TPM configuration operation honored A Trusted Platform Module TPM Information only System will now reset configuration command has been entered The system will reboot and execute the command TPM configuration operation is pending This message displays during system restart Enter or M to proceed Press I to Ignore OR M to Modify to after a TPM configuration command has been allow this change and reset the system entered User interaction is required to proceed WARNING Modifying could prevent security TPM failure A TPM function has failed See Getting Help Unable to launch System Services image System halted after F10 keystroke because Restart the system and update the USC repository to the System halted System Services image is either corrupted in latest software to restore full functionality See the USC user the system firmware or has been lost due to documentation for more information system board replacement The iDRAC6 Enterprise card flash memory Restore the flash memory using the latest version on may be corrupted support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty Reseat the memory modules See Troubleshooting System k
2. Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager The password jumper enables these password features or disables them and clears any password s currently in use A CAUTI ON See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System 8 Install the jumper plug on the password jumper 9 Close the system See Closing th
3. Close the system See Closing the System Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics Removing Memory Modules WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to insta
4. Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program A CAUTI ON When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Memory Settings Screen Option Description System Memory Testing Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Enabled default Processor Settings Screen Option Description 64 bit Specifies if the processor supports 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical Processor On processors that support Simultaneous Multi Threading SMT technology each processor core supports up to two logical Enabled default processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Enabled permits virtualization software to use the virtualization technology incorporated in the
5. F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure Fibre Channel A high speed network interface used primarily with networked storage devices flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general O activity can be differentiated from computational activity IDE Integrated drive electronics A
6. Internal USB Memory Key System Battery Control Panel Assembly Recommended Tools System Memory Inside the System Cooling Fans Front Bezel Optional iDRAC6 Express Card Optional o Opening and Closing the System iDRAC6 Enterprise Card Optional Optical Drive Optional VFlash Media Optional Hard Drives Processor Expansion Card Power Supply e o e o e o Cooling Shroud System Board Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 4 m N control panel board hard drive power supply cooling shroud heat sink processor e expansion card riser e system cooling fans 3 optical drive chassis intrusion switch Front Bezel Optional Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook t
7. Boot Manager for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Entering the System Setup Program Turn on or restart your system Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the
8. Figure 3 10 2 Push the cooling shroud down until all edges are secured to the system board 3 Close the system See Opening and Closing the System System Memory Your system supports single and dual rank DDR3 unbuffered ECC DIMMs UDIMMs DIMMs can be 1066 or 1333 MHz The system contains four memory sockets Each two socket set is organized into two channels The first socket of each channel is marked with white release levers General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output Except for memory channels that are unused all populated memory channels must have identical configurations Memory modules of different sizes can be mixed in sockets 1 to 4 for example 2 GB and 4 GB but all populated channels must have identical configurations Memory modules are installed in the numeric order of the sockets beginning with 1 to 4 One or two DIMMs per channel can support up to 1333 Mhz If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Your system supports both single channel and dual channel modes A minimal single channel configuration of one 1 GB memory module
9. OS NIC lt ENABLED DISABLED gt Management BIOS The Management Shared NIC interface program for NIC settings If a problem is indicated see Shared NIC lt ENABLED DISABLED gt is set in management tools Troubleshooting a NIC Error 8602 Auxiliary Device Failure Mouse or keyboard cable is loose or Reseat the mouse or keyboard cable Verify that mouse and keyboard are improperly connected ly attached t t tors r z 7 So Ee ne See enna E RE A ESRAS Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device Gate A20 failure Faulty keyboard controller faulty system See Getting Help board General failure The operating system is unable to carry out This message is usually followed by specific information Note the command the information and take the appropriate action to resolve the problem Invalid configuration information An invalid system configuration caused a Run the System Setup program and review the current please run SETUP program system halt settings See Using the System Setup Program and UEFI Boot Manager Keyboard controller failure Faulty keyboard controller faulty system See Getting Help board Keyboard data line failure Keyboard cable connector is improperly Reseat the keyboard cable If the problem persists see connected or the
10. Shroud Close the system See Closing the System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Back to Contents Page Back to Contents Page Jumpers and Connectors Dell PowerEdge R210 Systems Hardware Owner s Manual System Board Jumpers System Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the system board System Board J umpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board J umper Settings Jumper Setting Description PWRD_EN coo The password feature is enabled default pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR o default The configuration settings are retained at system boot pins 3 5 C The configuration settings are cleared at the next system boot pins 1 3 System Board Connectors Figure 6 1 System Board Connectors i 15 Description Memory module slot 3 Memory module slot 1 white release lever Memory module slot 4 Memory module slot 2 white release lever 2 CPU Processor PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper
11. Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Restarts the system and accesses the Unified Server Configurator USC which allows you to run utilities such as system diagnostics Services BIOS Boot Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need Manager to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot Restarts the system System System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password Your system is shipped without the system password feature enabled Operate the system only with system password protection A CAUTI ON The password features provide a basic level of security for the data on your system A CAUTI ON Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can ch
12. allow the system to finish booting and then restart your system and try again iDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server The iDRAC Configuration Utility provides the following features Enables fault logging and SNMP alerting Provides access to system event log and sensor status 1 Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to
13. iDRAC6 Enterprise card port optional VFlash media slot Connects an external SD memory card for the optional iDRAC6 Enterprise card optional PCle expansion card Connects a PCI Express expansion card slot peters Iie Connects a serial device to the system Video connector Connects a VGA display to the system eSATA eSATA Connects additional storage devices USB connectors 2 ca ost Connects USB devices to the system The ports are USB 2 0 compliant Ethernet connectors Ea Embedded 10 100 1000 NIC connectors 2 oo System status Lights blue during normal system operation indicator Lights amber when the system needs attention due to a problem System identification The system identification buttons on the front and back panels can be used to locate a particular system within a button rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again System identification Connects the optional system status indicator assembly through the optional cable management arm connector Power supply 250 W power supply 00 OE 250 W power supply Retention clip oOo Secures the power cable Guidelines for Connecting External Devices Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwis
14. load before you press lt Ctri gt lt E gt allow the system to finish booting and then restart your system and try again Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge R210 Systems Hardware Owner s Manual Safety First For You and Your System Troubleshooting Power Supply Troubleshooting System Startup Failure Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting an Internal USB Key Troubleshooting a Serial I O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting a Damaged System Troubleshooting an Expansion Card Troubleshooting the System Battery Troubleshooting the Processor Safety First For You and Your System A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting S
15. of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data parity stripe In RAID arrays a striped hard drive containing parity data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that pr
16. off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery If the problem is not resolved by replacing the battery see Getting Help K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supply 1 Reseat the power supply by removing and reinstalling it See Removing the Power Supply and Installing the Power Supply K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly 2 Ifthe problem persists replace the faulty power supply If the problem is not resolved by replacing the power supply see Getting Help Troubleshooting System Cooling Problems CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Dama
17. per processor is also supported in this mode Table 3 1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The table does not show mixed or quad rank memory module configurations nor does it address the memory speed considerations of any configuration Table 3 1 Sample UDI MM Memory Configuration Memory Sockets Memory Module Size Physical Memory GB 1 GB X 1 X X 2 X X X X 4 2 GB X 2 X X 4 X X X X 8 4 GB X 4 X X 8 X X X X 1 Installing Memory Modules WARNI NG The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 6 CAUTI ON To ensure proper system cooling memory module blanks must be installed in any memory socket that is
18. sink heat sink retention screws 4 11 Rotate the processor shield upward and out of the way See Figure 3 16 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTI ON Be careful not to bend any of the pins on the ZI F socket when removing the processor Bending the pins can permanently damage the system board Figure 3 16 Installing and Removing a Processor socket key ZIF socket processor shield le socket release lever Installing a Processor A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If you are upgrading your processor prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system 2 Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket See Figure 3 16 CAUTION Posit
19. system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the processor and heat sink are properly installed See Processor 5 Close the system See Closing the System 6 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help Back to Contents Page
20. system to its electrical outlet and turn the system on including any attached peripherals 9 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program 10 Enter the correct time and date in the System Setup program s Time and Date fields 11 Exit the System Setup program Control Panel Assembly Removing the Control Panel Assembly A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System 4 Remove hard drive 0 See Removing a Hard Drive 5 Disconnect the control panel cable at back of the control panel board A CAUTI ON Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket c Remove the USB connector cable from the control panel 6 Remove the four screws th
21. the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates No Change no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved default NOTE This field is read only when TPM Security is set to Off TPM Clear No default LAA CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Power Button If Enabled the power button can turn the system s power off and on On an ACPl compliant operating system the system performs an Enabled orderly shutdown before power is turned off default When Disabled the button can only turn on system power NMI Button aie A CAUTI ON Use the NMI button only if directed to do so by qualified support personnel or by the operating system s Grau documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Determines how the system reacts when power is restored If set to Last the system r
22. to access the setup password window Press lt Enter gt twice to clear the existing setup password 3 The setting changes to Not Enabled 4 If you want to assign a new setup password perform the steps in Assigning a Setup Password Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying m
23. BIOS support for the integrated video controller Controller Enabled default NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available PCI IRQ Assignments Screen Option Description lt PCle Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system device gt startup Serial Communication Screen Description Serial Communication Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS On without Console Redirection console redirection can also be enabled and the port address used can be specified default Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Sets the serial port addresses for the two serial devices Serial Device 1 COM1 Serial Device2 COM2 default NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial Connector connector On without Console Redirection default N
24. Dell PowerEdge R210 Systems Hardware Owner s Manual About Your System Using the System Setup Program and UEFI Boot Manager Installing System Components Troubleshooting Your System Running the System Diagnostics umpers and Connectors Getting Help Glossary Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTI ON A CAUTI ON indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own August 2009 Rev A00 Back to Contents Page About Your System Dell PowerEdge R210 Systems Hardware Owner s Man
25. Enters the RAID configuration utility For more information see the documentation for your SAS RAID card lt Ctri gt lt S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Power on indicator The power on indicator lights when the system power is on power button The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 Video connector Connects a monitor to the system 10 Hard drive activity Lights up whe
26. I ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for removing each individual fan module is the same Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System If applicable remove the cooling shroud See Removing the Cooling Shroud Disconnect the fan s power cable from the system board See Figure 3 12 Grasp the fan and slide it away from the fan assembly See Fiqure 3 12 Figure 3 12 Removing and Installing a Fan T fan 2 power cable Installing a Cooling Fan 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces toward the back of the system 2 Lower the fan into the fan assembly until the fan is fully seated See Figure 3 12 3 Connect the fan s power cable to the power connector on the system board 4 If applicable replace the cooling shroud See Installing the Cooling Shroud 5 Close the system See Closing the System 6 Reconnect the system to its electrical outlet and turn th
27. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 14 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 14 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Figure 3 14 Installing or Removing an iDRAC6 Enterprise Card iDRAC6 Enterprise card 2 VFlash media slot F VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 7 If applicable reinstall the expansion card See Installing an Expansion Card 8 Cl
28. OTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically 115200 default This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type Sets the remote console terminal type either VT100 VT220 or ANSI VT 100 VT220 default Redirection After Boot Enables or disables BIOS console redirection when the operating system is loaded Enabled default Power Management Screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS Active Power pre configures the power settings on this screen as follows Controller default OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based
29. RING MODE will be cleared before the next boot System reboot required for normal operation BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help Caution NVRAM_CLR jumper is installed on NVRAM_CLR jumper is installed in the clear Move the NVRAM_CLR jumper to the default position pins 3 system board Please run SETUP setting CMOS has been cleared and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager CPU set to minimum frequency The processor speed may be intentionally set If not an intentional setting check any other system lower for power conservation messages for possible causes Current boot mode is set to UEFI Please The system failed to boot because UEFI boot Ensure that the boot mode is set correctly and that the proper ensure compatible bootable media is mode is enabled in BIOS and the boot bootable media is available See Using the System Setup available Use the system setup program operating system is non UEFI Program and UEFI Boot Manager to change the boot mode as needed Decreasing available memory Faulty or improperly installed memory Reseat the memory modules See Troubleshooting System modules Memory Embedded NICx and NICy The operating system NIC interface is set in Check the system management software or the System Setup
30. Reseat the controller card in the expansion card slot Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI Ensure that the power cable is properly connected to the drive and system board Close the system See Closing the System For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Running the System Diagnostics If you cannot resolve the problem see Getting Help Troubleshooting a Hard Drive A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTI ON This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Running the System Diagnostics Depen
31. Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge R210 Systems Hardware Owner s Manual Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell pro
32. System Memory 1 10 1d 12 13 14 15 16 LY 18 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Running the System Diagnostics If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Settings Screen Make any changes to the memory settings if needed If the memory settings m
33. System Setup Program Navigation Keys Keys Up arrow or lt Shift gt lt Tab gt Down arrow or lt Tab gt lt Enter gt Spacebar lt gt lt gt left and right arrows lt Esc gt Action lt F1l gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen Dell Inc lt www dell com gt PowerEdge R210 BIOS Version xx yy zz This is DOS Setup Service Tag xnnnnnn Asset Tag xnanannnnn Integr PCI IR K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option System Time System Date Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock On default Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Description Sets the time on the system s internal clock Sets the date on the system s internal calendar Displays information related to installed memory See Memory Settings Scre
34. ad and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System If installed remove the expansion card from the expansion slot See Removing an Expansion Card To remove the expansion card riser press the release tab and lift the expansion card riser from the chassis See Figure 3 8 Figure 3 8 Installing or Removing an Expansion Card Riser release tab 2 expansion card riser expansion card slot 4 riser guide posts 2 expansionccararisercomecer OOo Installing an Expansion Card Riser 1 Align the expansion card riser with the riser guide posts on the system board See Figure 3 8 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card 4 Close the system See Closing the System 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then spe
35. ange the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assign
36. at secure the control panel board to the chassis Figure 3 19 Control Panel Removal control panel cable USB connector cable control panel board fuse comectors 4 _Jocrews on LED display module Installing the Control Panel Assembly 1 Align the screw holes on the control panel board with the holes on the chassis 2 Replace the screws on the control panel assembly See Figure 3 19 3 Connect the control panel cable to the control panel board 4 Connect the USB connector cable 5 Replace the hard drive See Installing a Hard Drive 6 Close the system See Closing the System 7 If applicable replace the front bezel See Installing the Front Bezel 8 Reconnect the system to the power source and turn on the system and attached peripherals System Board Removing the System Board A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTI ON If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this sys
37. atch the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines Reseat the memory modules in their sockets See Installing Memory Modules Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules Close the system See Closing the System As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory m
38. cify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE To avoid interference with other components the maximum allowable dimensions of the USB key are 24 mm 94 in wide x 79 mm 3 11 in long x 8 6 mm 33 in high 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the USB connector on the control panel board See Figure 3 19 4 Insert the USB memory key into the USB connector 5 Close the system See Closing the System 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 3 9 Removing or Installing a USB Memory Key USB memory key connector USB memory key Cooling Shroud The system board shroud covers the processor heat sink and memory modules and provides air
39. ctive If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt lt gt Cycles through the settings in a field Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens Displays the UEFI Boot Manager help file UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found lt Boot Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter options gt NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options UEFI Boot Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Settings System Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot Utilities options UEFI Boot Settings Screen Option System
40. de the hard drive bracket toward the chassis wall till it snaps into place See Figure 3 6 If you replaced HDD1 reinstall the optional optical drive above the HDD1 bracket See Installing an Optical Drive Connect the power and data cables to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connector on the system board See Figure 6 1 If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation Removing a Hard Drive From a Hard Drive Bracket K NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard drive bracket which is further encased in a 3 5 inch hard drive bracket i 2 Remove the four screws from the slide rails on the hard drive bracket If you are removing a 2 5 inch hard drive separate the 2 5 inch hard drive bracket from the 3 5 inc
41. ding on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller card and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctri gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the drives appear in the System Setup program See Entering the System Setup Program Troubleshooting an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safe
42. e Ensure that the appropriate driver for the attached device has been installed on the system If necessary to enable ports on your system use the System Setup program See Entering the System Setup Program NIC Indicator Codes Figure 1 3 NIC Indicator Codes 4 1 link indicator activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off Table 1 1 Diagnostic Indicator Code Code Corrective Action 00909 The system is in a normal off condition or a Plug the system into a working electrical outlet and press the power button possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal operating condition Information only after POST BIOS checksum failure detect
43. e System 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a Setup Password Back to Contents Page Back to Contents Page Using the System Setup Program and UEFI Boot Manager Dell PowerEdge R210 Systems Hardware Owner s Manual Choosing the System Boot Mode System and Setup Password Features o Entering the System Setup Program Embedded System Management e System Setup Options Baseboard Management Controller Configuration Entering the UEFI Boot Manager iDRAC Configuration Utility The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system BIOS boot mode the default is the standard BIOS level boot interface UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI
44. e Troubleshooting an Expansion Card Quad rank DIMM detected after single rank Invalid memory configuration Ensure that the memory modules are installed in a valid or dual rank DIMM in socket configuration See General Memory Module Installation Guidelines Read fault The operating system cannot read from the Replace the optical medium USB medium or device Ensure USB medium or device hard drive or optical that the USB or SATA cables are properly connected See drive or the system could not find a particular Troubleshooting a USB Device Troubleshooting an Optical sector on the disk or the requested sector is Drive or Troubleshooting a Hard Drive for the appropriate Requested sector not found defective drive s installed in your system SATA Portx device not found There is no device connected to the specified Information only SATA port SATA port x device auto sensing error The drive connected to the specified SATA Replace the faulty drive port is faulty SATA port x device configuration error SATA port x device error Sector not found Faulty hard drive or USB medium or device Replace the USB medium or device Ensure that the USB is properly connected See Troubleshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s Seek error f A installed in your system Seek operation failed Shutdown fai
45. e system on including any attached peripherals iDRAC6 Express Card Optional Installing an iDRAC6 Express Card A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card 4 Insert the notch on the Integrated Dell Remote Access Controller 6 iDRAC6 Express card into the clip on the system board 5 Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector 6 Press the card down until it is fully seated See Figure 3 13 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder Figure 3 13 Installing or Removing an iDRAC6 Express Card plastic standoff tab 7 If applicable reinstall the expansion card See Installing an Expansion Card 8 Close the system See Closing the System 9 Reconnect the system
46. ed system is in See Getting Help OOO recovery mode 0009 Possible processor failure See Troubleshooting the Processor 0000 Memory failure See Troubleshooting System Memory O O Possible expansion card failure See Troubleshooting an Expansion Card 0000 Possible video failure See Getting Help 0009 Hard drive failure Ensure that the diskette drive and hard drive are properly connected See Hard Drives for information on the drives installed in your system 0009 Possible USB failure See Troubleshooting a USB Device 0101010 No memory modules detected See Troubleshooting System Memory 009009 System board failure See Getting Help 0009 Memory configuration error See Troubleshooting System Memory 00009 Possible system board resource and or See Getting Help system board hardware failure 0009 Possible system resource configuration error See Getting Help 0009 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System for the appropriate drive installed in your system If the problem persists see Getting Help System Messages System messages appear on the screen to notify you of a possible problem with the system NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating sy
47. ed a setup password see Using the Setup Password the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctri gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt
48. ed for Micro code update failed Update the BIOS firmware See Getting Help processor n Warning Performance degraded CPU and The system configuration of processor If any system components were just upgraded return the memory set to minimum frequencies to meet memory modules and expansion card may system to the previous configuration If the system boots PSU wattage System will reboot not be supported by the power supplies without this warning then the replaced component s are not supported with this power supply See Power Supply Warning Unsupported memory configuration Invalid memory configuration The system will Ensure that the memory modules are installed in a valid detected The memory configuration is not run but with reduced functionality configuration See General Memory Module Installation optimal The recommended memory Guidelines If the problem persists see Troubleshooting configuration is lt message gt System Memory Write fault Faulty USB device or medium optical drive Replace the USB medium or device Ensure that the USB or assembly hard drive or hard drive SATA cables are properly connected See Troubleshooting a W i subsystem USB Device Troubleshooting an Optical Drive and rite fault on selected drive Troubleshooting a Hard Drive NOTE For the full name of an abbreviation or acronym used in this table see the Glossary Warning Messages A warning message alerts you to a
49. en Displays information related to the processor speed cache size and so on See Processor Settings Screen Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See ntegrated Devices Screen Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen Displays a screen to configure the system password and setup password features See System Security Screen Using the System Password and Using the Setup Password for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select
50. eripheral devices connected to the serial port 2 Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector See NIC Indicator Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen 6 Ensure that the NICs hubs and switches on the netwo
51. eripherals System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Figure 3 18 Replacing the System Battery system battery 3 Locate the battery socket See Figure 6 1 LA CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 4 To remove the battery push the metal tab away from the battery until the battery pops out See Figure 3 18 5 To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket 6 Press the battery straight down into the socket until it snaps into place 7 Close the system See Closing the System 8 Reconnect the
52. es and fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral device coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle device driver A program that allows the o
53. et it slightly toward the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover toward the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover Optical Drive Optional An optional slimline DVD or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE DVD devices are data only Removing an Optical Drive CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System 4 Pull the blue pull tab on the data cable to disconnect it from the back of the drive and the system board 5 Disconnect the power cable from the back of the drive Note the routing of the power and data cables underneath the tabs on the system chassis as you re
54. eturns to the last power state On turns on the Recovery system after power is restored Off allows the system to remain off after power is restored Last default AC Power Determines when the system restarts after power is restored Options are Immediate Random a random value of 45 to 240 seconds or Recovery a user defined value of 45 to 240 seconds Delay User Defined Allows the user to view the current AC Recovery Delay This field also allows the user to define a new AC Recovery Delay Delay Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays Save Changes and Exit Discard Changes and Exit Return to Setup Entering the UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is a
55. eyboard mouse controller chip Memory If the problem persists see Getting Help Unsupported CPU combination Processor is not supported by the system Install a supported processor See Processor Unsupported CPU stepping detected Unsupported DIMM detected The following Invalid memory configuration The system will Ensure that the memory modules are installed in a valid DIMM has been disabled x run but with the specified memory module configuration See General Memory Module Installation disabled Guidelines Unsupported memory configuration DIMM Invalid memory configuration Memory Ensure that the memory modules are installed in a valid mismatch across slots detected x x modules are mismatched in the specified configuration See General Memory Module Installation slots Guidelines Warning A fatal error has caused system A fatal system error occurred and caused the Check the SEL for information that was logged during the reset Please check the system event log system to reboot error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a Install the control panel or check the cable connections faulty cable connection between the display module the control panel board and the system board See Control Panel Assembly Warning No micro code update load
56. flow to these components Airflow is facilitated by the cooling fan modules which are positioned directly behind the cooling shroud Removing the Cooling Shroud A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTI ON Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System Hold the touch points and gently lift the shroud straight up and away from the system board See Fiqure 3 10 Figure 3 10 Installing and Removing the Cooling Shroud touch points 2 cooling shroud guide slots 2 a guide screws 2 Installing the Cooling Shroud 1 Position the cooling shroud by aligning the guide slots with the guide screws on the system board See
57. follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud WARNI NG The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTI ON Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 15 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other heat sink retention screws Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up A CAUTI ON The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 10 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 16 Figure 3 15 Installing and Removing the Heat Sink heat
58. ge due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed An individual cooling fan is removed or has failed See Troubleshooting a Fan Troubleshooting a Fan A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the faulty fan indicated by the diagnostic software 2 Turn off the system and all attached peripherals 3 Open the system See Opening the System 4 Reseat the fan s power cable 5 Restart the system If the fan functions properly close the system See Closing the System If the fan does not function turn off the system and install a new fan See Cooling Fans Restart the system If the problem is resolved close the system See Closing the System If the replacement fan does not operate see Getting Help Troubleshooting
59. h hard drive bracket Separate the hard drive from the bracket See Figure 3 6 Figure 3 6 Removing a Hard Drive From a Hard Drive Bracket 1 hard drive bracket 2 hard drive E E Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bracket K NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard drive bracket which is further encased in a 3 5 inch hard drive bracket 1 Insert the hard drive into the hard drive bracket See Figure 3 6 If you are installing a 2 5 inch hard drive position the 2 5 inch hard drive bracket into the 3 5 inch hard drive bracket 2 Align the holes on the hard drive with the back set of holes on the hard drive bracket 3 Attach the four screws to secure the hard drive to the hard drive bracket Expansion Card Expansion Card Installation Guidelines Your system supports one PCle Generation 2 expansion card installed on an expansion card riser The expansion card slot supports full height and half length cards The expansion card slot is not hot swappable Installing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran
60. han is physically configuration See General Memory Module Installation available Guidelines Memory odd even logic failure at address Faulty or improperly installed memory See Troubleshooting System Memory read value expecting value modules Memory write read failure at address Faulty or improperly installed memory See Troubleshooting System Memory read value expecting value modules Memory set to minimum frequency The memory frequency may be intentionally If not an intentional setting check any other system set lower for power conservation messages for possible causes The current memory configuration may Ensure that your memory configuration supports the higher support only the minimum frequency frequency See General Memory Module Installation Guidelines Memory tests terminated by keystroke POST memory test was terminated by Information only pressing the spacebar MEMTEST lane failure detected on x nvalid memory configuration A mismatched Ensure that the memory modules are installed in a valid memory module is installed configuration See General Memory Module Installation Guidelines No boot device available Faulty or missing optical drive subsystem Use a bootable USB key CD or hard drive If the problem hard drive or hard drive subsystem or no persists see Troubleshooting a USB Device Troubleshooting bootable USB key installed an Optical Drive and Troubleshoot
61. he right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel release latch keylock Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent carefully slide the cover toward the back of the system and lift it away from the system See Figure 3 3 Figure 3 3 Opening and Closing the System Cover Closing the System 1 Place the cover onto the chassis and offs
62. ice Off default Boot Settings Screen Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BI OS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do so Hard Disk Drive Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup Sequence USB Flash Drive Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB Emulation Type flash drive to act as a removable diskette drive Auto default Auto automatically chooses the appropriate emulation type for the device If you install a device in this slot that is configured as a removable diskette drive you must manually set the emulation type to Floppy Boot Sequence If this field is enab
63. ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program 3 Run the appropriate online diagnostic test See Running the System Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Closing the System If the problem is not resolved see Getting Help Troubleshooting a Tape Backup Unit 1 Try using a different tape cartridge 2 Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 10 1d 12 Ensure that the tape drive s interface cable is fully connected to the external port on the controller card Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System
64. ing a Hard Drive See Using the System Setup Program and UEFI Boot Manager for information on setting the order of boot devices No boot sector on hard drive ncorrect configuration settings in System Check the hard drive configuration settings in the System Setup program or no operating system on Setup program See Using the System Setup Program and hard drive UEFI Boot Manager If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCle device BIOS Option ROM checksum Reseat the expansion card Ensure that all appropriate cables ailure detected during shadowing are securely connected to the expansion card If the problem persists see Troubleshooting an Expansion Card Cables to expansion card loose faulty or improperly installed expansion card PCIe Training Error Expected Link Width Faulty or improperly installed PCle card in the Reseat the PCle card in the specified slot number See is x Actual Link Width is y specified slot Troubleshooting an Expansion Card If the problem persists see Getting Help Plug amp Play Configuration Error Error encountered in initializing PCle device Install the NVRAM_CLR jumper in the clear position pins 1 and faulty system board 3 and reboot the system See Figure 6 1 for jumper location If the problem persists se
65. ioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor A CAUTI ON Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket 10 11 12 13 14 15 Place the heat sink on the processor See Figure 3 15 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 15 Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program Run the system diag
66. ked by wiring dedicated specifically to the LAN LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set
67. keyboard is defective Troubleshooting a USB Device Keyboard stuck key failure Keyboard fuse has failed Overcurrent detected at the keyboard See Getting Help connector Local keyboard may not work because all The USB ports are disabled in the system Power down and restart the system from the power button user accessible USB ports are disabled BIOS and then enter the System Setup program to enable the USB If operating locally power cycle the port s See Entering the System Setup Program system and enter system setup program to change settings Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The Invalid memory configuration The system will Ensure that the memory modules are installed in a valid following DIMM has been disabled x run but with the specified memory module configuration See General Memory Module Installation disabled Guidelines Memory address line failure at address Faulty or improperly installed memory See Troubleshooting System Memory read value expecting value modules Memory double word logic failure at Faulty or improperly installed memory See Troubleshooting System Memory address read value expecting value modules Memory Initialization Warning Memory Invalid memory configuration The system will Ensure that the memory modules are installed in a valid size may be reduced run but with less memory t
68. led and the system has failed to boot the system will reattempt to boot after 30 seconds Retry Disabled default Integrated Devices Screen Option Description User Accessible Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off USB Ports All Ports On default Internal USB Port Enables or disables the internal USB port On default Embedded NIC1 Enables or disables the operating system interface of the NIC1 and NIC2 controllers The NICs may also be accessed through the and NIC2 system s management controller Enabled default Embedded Gb NIC1 Enables or disables the embedded NICs PXE support allows the system to boot from the network Enabled with iSCSI Boot option is Enabled with PXE available if the NIC on board supports iSCSI default Embedded Gb NIC2 Enables or disables the embedded NICs Enabled default MAC Address Displays the MAC address for the NIC OS Watchdog Timer Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the Disabled default operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Embedded Video Enables or disables
69. ll memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Locate the memory module sockets See Figure 6 1 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 11 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system and peripherals to their power sources and turn them on Cooling Fans Your system contains three single motor fans and provides cooling for the processor expansion card and memory modules K NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan A A A K WARNI NG The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system WARNI NG Do not attempt to operate the system without the cooling fan CAUT
70. lure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a If memory has been added or removed this message is memory module may be faulty informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory The following DIMMs should match in Invalid memory configuration The specified Ensure that the memory modules are installed in a valid geometry X X memory modules do not match in size configuration See General Memory Module Installation number of ranks or number of data lanes Guidelines The following DIMMs should match in rank count x xX The following DIMMs should match in size Key yp ves The following DIMMs should match in size and geometry X X The following DIMMs should match in size and rank count x X Thermal sensor not detected A memory module without a thermal sensor Replace the memory module System Memory on x is installed in the specified memory slot Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Incorrect Time or Date settings faulty system Check the Time and Date settings See Using the System battery Setup Program and UEFI Boot Manager If the problem Time of day not set please run SETUP program
71. m using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to Run tests individually or collectively 1 Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Unified Server Co
72. move them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 6 Press down the release latch Lift and angle the drive to release it from the notch on the metal standoffs 7 Lift the drive out of the chassis See Figure 3 4 8 Close the system See Closing the System 9 If applicable replace the front bezel See Installing the Front Bezel Figure 3 4 Removing the Optical Drive optical drive 4 metal standoff with notches 2 Installing an Optical Drive A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System 4 Press down the release latch and place the optical drive in position 5 Align the two notches on the metal standoffs with the holes on the drive See Figure 3 4 6 Slide the drive into the notches and seat it firmly 7 Push the release latch back to positi
73. n the hard drive is in use indicator Diagnostic indicator The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights lights 4 System status Lights blue during normal system operation indicator Lights amber when the system needs attention due to a problem System identification The system identification buttons on the front and back panels can be used to locate a particular system within a button rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant System identification A slide out panel for system information including the Express Service Tag embedded NIC MAC address and iDRAC6 panel Enterprise card MAC address Space is provided for an additional label Optical drive One optional slim line SATA DVD ROM drive or DVD RW drive or combination CD RW DVD drive when available optional NOTE DVD devices are data only Back Panel Features and Indicators Figure 1 2 shows the controls indicators and connectors located on the system s back panel Figure 1 2 Back Panel Features and Indicators 91011 Item 10 EL 12 13 Indicator Button Icon Description or Connector iDRAC6 Enterprise Dedicated management port for the optional
74. nfigurator USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option a Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click
75. nostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics for information about running the diagnostics Power Supply Your system supports a 250 W power supply module Removing the Power Supply Turn off the system and all attached peripherals Disconnect the power cable from the power source K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Open the system See Opening the System Disconnect all the power cables from the power supply to the system board hard drive s and optical drive See Figure 3 17 Remove the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis See Figure 3 17 Figure 3 17 Removing and Installing the Power Supply B fe optical drive cable SATA power cables 2 Installing the Power Supply 1 Open the system See Opening the System 2 Place the power supply on the chassis and align the hole on the power supply with the hole on the chassis See Figure 3 17 3 Tighten the screw to secure the power supply to the chassis 4 Connect all the power cables to the system board hard drive s and optical drive 5 Close the system See Closing the System 6 Reconnect the system to its electrical outlet and turn the system on including any attached p
76. not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Locate the memory module sockets See Figure 6 1 Press the ejectors on the memory module socket down and out as shown in Figure 3 11 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge making sure not to touch the middle of the memory module Figure 3 11 Installing and Removing a Memory Module memory module socket ejectors 2 7 10 Ti 12 13 14 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 1 Replace the cooling shroud See Installing the Cooling Shroud
77. odules have been checked see Getting Help Troubleshooting an Internal USB Key A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen 2 Turn off the system and attached peripherals 3 Open the system See Opening the System 4 Locate the USB key and reseat it See Internal USB Memory Key 5 Close the system See Closing the System 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 Ifthe problem is not resolved repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system See Closing the System 10 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see Getting Help Troubleshooting an Optical Drive A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone serv
78. on 8 Connect the power cable 9 Connect the data cable to the back of the drive and to the connector on the system board You must route these cables properly underneath the tab on the system chassis to prevent them from being pinched or crimped 10 Connect the data cable to the SATA_C connector on the system board See Figure 6 1 11 Close the system See Closing the System 12 If applicable replace the front bezel See Installing the Front Bezel 13 Reconnect the system and peripherals to their electrical outlets Hard Drives Your system supports up to two 3 5 inch SAS or SATA or 2 5 inch SAS SATA or SSD hard drives The hard drives are installed internally in the system see Figure 3 1 and connected to the system board Removing a Hard Drive A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System 3 Disconnect the data and power cable from the hard drive 4 If present remove the optical drive moun
79. on and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge R210 Systems Hardware Owner s Manual Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the proble
80. on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently CPU Power and Options are OS DBPM System DBPM Maximum Performance or Minimum Power Performance Management Fan Power and Options are Maximum Performance or Minimum Power Performance Management Memory Power and Options are Maximum Performance a specified frequency or Minimum Power Performance Management System Security Screen Option Description System Displays the current status of the password security feature and allows a new system password assignment and verification Password NOTE See Using the System Password for more information Setup Restricts access to the System Setup program by using a setup password Password NOTE See Using the Setup Password for more information Password When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up Status Unlocked See Using the System Password for more information default TPM Security Sets the reporting of the Trusted Platform Module TPM in the system Off default If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements
81. or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SD card Secure digital flash memory card SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP S
82. ose the system See Closing the System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing an iDRAC6 Enterprise Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 2 3 Open the system See Opening the System 4 lf installed remove the expansion card from the expansion slot See Removing an Expansion Card 5 Remove the VFlash media if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector 7 Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card
83. ost of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Embedded System Management The USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC Installing an operating system 1 Running diagno
84. ous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Back to Contents Page Back to Contents Page Installing System Components Dell PowerEdge R210 Systems Hardware Owner s Manual Expansion Card Riser
85. out of the system 8 If applicable reinstall the expansion card See Installing an Expansion Card 9 Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators for the port location 10 Close the system See Closing the System Ti Vv The Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Flash Media Optional VFlash media card is a Secure Digital SD card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 2 3 Re Locate the VFlash media slot at the back corner of the system With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot moving a VFlash Media Card To remove the VFlash media push inward on the card to release it and pull the card from the card slot Processor Removing a Processor A 5 6 F 8 CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and
86. ovides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software
87. perating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card
88. possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message will warn you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Other I nformation You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentati
89. processor Technology Disabled default NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enables or disables Execute Disable Memory Protection Technology Enabled default Number of Cores per If set to All the maximum number of cores in each processor is enabled Processor All default Turbo Mode If Turbo Boost technology is supported by the processor enables or disables Turbo Mode Enabled default C States When set to Enabled the processor can operate in all available power states Enabled default Processor XID Displays the family model level 2 cache size level 3 cache size and number of cores of the processor SATA Settings Screen Option Description SATA Controller Allows the embedded SATA to be set to Off ATA AHCI or RAID modes AHCI default NOTE The UEFI support is disabled if SATA is set to the RAID mode Port A Auto enables BIOS support for the device attached to SATA port A Off disables BIOS support for the device Off default Port B Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device Off default Port C Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device Off default eSATA port Auto enables BIOS support for the device attached to the eSATA port Off disables BIOS support for the dev
90. removed See Installing an Expansion Card 8 Run the appropriate online diagnostic test See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System 2 Ensure that the following components are properly installed Expansion card and expansion card riser Power supply Fans Processor and heat sink 1 Memory modules Hard drive brackets Cooling shroud 3 Ensure that all cables are properly connected 4 Close the system See Closing the System 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager 2 Turn
91. rk are all set to the same data transmission speed See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting a Wet System A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the following components from the system See Installing System Components Hard drives USB memory key NIC hardware key VFlash media Expansion card and expansion card riser iDRAC6 Enterprise card iDRAC6 Express card Power supply Fans Processor and heat sink 1 Memory modules 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system See Closing the System If the system does not start properly see Getting Help 7 Ifthe system starts properly shut down the system and reinstall the expansion card that you
92. s from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 Holding the system board by its edges lower it into the chassis A CAUTI ON Do not lift the system board assembly by grasping a memory module processor or other components 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 10 T 12 13 14 15 Tighten the ten screws that secure the system board to the chassis See Figure 3 20 Transfer the processor and the heat sink to the new system board See Removing a Processor and Installing a Processor Replace all the memory modules and memory blanks See Installing Memory Modules Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable Optical drive power cable Control panel USB interface cable System board power cables Install the expansion card if any See Installing an Expansion Card If applicable reinstall the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card Replace the cooling shroud See Installing the Cooling
93. standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controller that uses the Internet SCSI protocol IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SCSI see SCSI A protocol that enables SCSI device communication across a network or the Internet jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment lin
94. stem s documentation for an explanation of the message and recommended action Message Corrective Actions Alert iDRAC6 not responding Rebooting The optional iDRAC6 is not responding to Wait for the system to reboot BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Alert iDRAC6 not responding Power The optional iDRAC6 is hung Remove AC power to the system for 10 seconds and restart required may exceed PSU wattage the system The optional iDRAC6 was remotely reset Alert Continuing system boot accepts the while system was booting risk that system may power down without warning After AC recovery the iDRAC6 takes longer than normal to boot Alert Continuing system boot accepts the The system configuration of processor If any system components were just upgraded return the risk that system may power down without memory modules and expansion card may system to the previous configuration If the system boots warning not be supported by the power supply without this warning then the replaced component s are not supported with this power supply See Power Supply Alert System fatal error during previous An error caused the system to reboot Check other system messages for additional information for boot possible causes BIOS MANUFACTURING MODE detected System is in manufacturing mode Reboot to take the system out of manufacturing mode MANUFACTU
95. stics to validate the memory I O devices processor physical disks and other peripherals When an optional iDRAC6 Express card is installed USC provides the following additional features Downloading and applying firmware updates 1 Configuring hardware and firmware For more information about setting up USC configuring hardware and firmware and deploying the operating system see the Unified Server Configurator documentation on the Dell Support website at support dell com manuals Baseboard Management Controller Configuration The BMC enables configuring monitoring and recovery of systems remotely The BMC provides the following features Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off 1 Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt
96. t a USB keyboard mouse For other USB devices go to step 4 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them 2 Connect the keyboard mouse to the USB port s on the opposite side of the system 3 If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices and disconnect them from the system 8 Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings 9 Reconnect and power on each USB device one at a time 10 If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help Troubleshooting a Serial I O Device 1 Turn off the system and any p
97. ted above the hard drive 1 HDD1 bracket See Removing an Optical Drive 5 While pulling the release pin up grip the hard drive bracket and slide it away from the chassis wall See Figure 3 5 6 Lift the hard drive bracket away from the system Figure 3 5 Removing and Installing a Hard Drive NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Removing a Hard Drive From a Hard Drive Bracket and replace the empty bracket back into the drive bay 7 Close the system See Closing the System Installing a Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 10 Open the system See Opening the System If present remove the optical drive mounted above the hard drive 1 HDD1 bracket See Removing an Optical Drive Install the hard drive into the bracket See Installing a Hard Drive Into a Hard Drive Bracket Align the four slots under the hard drive bracket with the four tabs on the chassis and sli
98. tem board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 10 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Remove any expansion card See Removing an Expansion Card Remove the processor heat sink See Removing a Processor If installed remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card If installed remove the iDRAC6 Express card See Removing an iDRAC6 Express Card Disconnect all cables from the system board Remove all the memory modules and memory blanks See Removing Memory Modules K NOTE To ensure proper reinstallation of memory modules record the memory module socket locations Remove the ten screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis A CAUTI ON Do not lift the system board assembly by grasping a memory module processor or other components 11 Grasp the system board assembly by its edges and lift the assembly away from the chassis See Figure 3 20 Figure 3 20 Removing and Installing the System Board screws 10 system board assembly Installing the System Board 1 2 3 Unpack the new system board Remove the label
99. tings remain in effect until you change them again TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previ
100. to its electrical outlet and turn the system on including any attached peripherals Removing an iDRAC6 Express Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 14 As the holder releases from the standoff the connector under the card disengages from the system board connector 5 Angle the card so that the notch on the card slips through the clip on the system board 6 If applicable reinstall the expansion card See Installing an Expansion Card 7 Close the system See Closing the System 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals iDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card CAUTION
101. ty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Open the expansion card latch and remove the filler bracket See Figure 3 7 5 Holding the expansion card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser 6 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 7 Close the expansion card latch See Figure 3 7 Figure 3 7 Installing or Removing an Expansion Card xpansion card latch expansion card 3 expansion card riser 8 Connect any cables to the expansion card 9 Close the system See Closing the System 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing an Expansion Card A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warrant
102. ty instructions that came with the product K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 2 3 Run the appropriate online diagnostic test See Running the System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System 4 Ensure that the expansion card riser is firmly seated in its connector See Installing an Expansion Card 5 Ensure that the expansion card is firmly seated in its connector See Installing an Expansion Card 6 Close the system See Closing the System 7 Ifthe problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening the System 9 Remove the expansion card See Removing an Expansion Card 10 Close the system See Closing the System 11 Run the appropriate online diagnostic test If the tests fail see Getting Help Troubleshooting the Processor A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Run the appropriate online diagnostics test See Using Online Diagnostics 2 Turn off the system and attached peripherals and disconnect the
103. ual Accessing System Features During Startup o System Messages Front Panel Features and Indicators warning Messages Back Panel Features and Indicators Diagnostics Guidelines for Connecting External Devices Messages NIC Indicator Codes Alert Messages Other Information Diagnostic Lights You May Need tou May Neea Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager lt F10 gt Enters System Services which opens the Unified Server Configurator USC The USC allows you to access utilities such as embedded system diagnostics For more information see the Unified Server Configurator documentation lt F11 gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager lt F12 gt Starts PXE boot lt Ctrl gt lt E gt Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation lt Ctrl gt lt C gt Enters the SAS Configuration Utility For more information see your SAS adapter documentation lt Ctrl gt lt R gt
104. vides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Back to Contents Page Back to Contents Page Glossary Dell PowerEdge R210 Systems Hardware Owner s Manual A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power suppli
105. y Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Disconnect all cables from the card Open the expansion card latch See Fiqure 3 7 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See Closing the System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Generation 2 PCle expansion card Removing an Expansion Card Riser A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 4 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Re
106. ymmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same Set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any set
107. ystem Startup Failure If your system halts during startup prior to video output especially after installing an operating system or reconfiguring your system s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager Invalid memory configurations could cause the system to halt at startup without any video output See System Memory For all other startup issues note the system messages that appear onscreen See System Messages for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 1 1 and Figure 1 2 for the front panel and back panel connectors on your system Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate online diagnostic test See Running the System Diagnostics If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting a USB Device Use the following steps to troubleshoo

Dell PowerEdge R210 Owner's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents