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Dell PowerEdge M820 Owner's Manual

1. Displays options to enable or disable the serial ports and specify related features and options Menu Item System Profile Settings System Security Miscellaneous Settings Description Displays options to change the processor power management settings memory frequency and so on Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for ocal BIOS update and the power button on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name System BIOS Version System Service Tag System Manufacturer System Manufacturer Contact Information Description Displays the system model name Displays the BIOS version installed on the system Displays the system Service Tag Displays the name of system manufacturer Displays the contact information of the system manufacturer Memory Settings Screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory
2. 133 Error Code SEL1204 SEL1209 SEL1211 SEL1300 SEL1302 SEL1304 134 Message Information Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Reboot the management controller or DRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software will not report platform exceptions Re configure system to minimum supported configuration If issues persists contact support The platform event filter action failed System policies or permissions may prevent the action from executing If configured the system does not execute the action on a platform event such as power down cycle interrupt and send alert Review platform event configuration The time stamp clock could not be synchronized The time stamp on system event log events may not correlate to the system time Cycle system input power If problem persists contact support No bootable media found System setup displays the system boot order The local video screen may also show additional information IPMI sensor type code leh offset OOh Check system boot settings Check if mass storage controll
3. 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 If the issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on Error Code Message Information CPU0704 Message LCD Message Details Action CPUO801 Message LCD Message Details Action CPU0802 Message Details Action 5 If the issue persists see Getting Help CPU lt number gt machine check error detected CPU lt number gt machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5
4. 192 192 58 DIMM Size in GB 4 16 16 and 8 16 Number of DIMMs 8 16 24 12 16 20 12 24 12 Organization and Speed 2R x8 1333 MT s 2R x8 1600 MT s 2R x8 1333 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x8 1333 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s DIMM Slot Population Al B4 Al A8 B7 Al B4 Al A8 B2 B9 A1 B2 A1 A8 B7 A1 B4 A1 A8 B4 A1 B2 A2 A3 A4 B1 B2 B3 A2 A3 A4 A5 A6 A7 B1 B2 B3 B4 B5 B6 B8 A2 A3 A4 B1 B2 B3 A2 A3 A4 A5 A6 A7 A9 A10 A11 A12 B1 B3 B4 B5 B6 B7 B8 B10 B11 B12 A2 A3 A4 A5 A6 B1 B3 B4 B5 B6 A2 A3 A4 A5 A6 A7 B1 B2 B3 B4 B5 B6 B8 A2 A3 A4 B1 B2 B3 A2 A3 A4 A5 A6 A7 A9 A10 B1 B2 B3 B5 B6 B7 B8 B9 B10 A2 A3 A4 A5 A6 B1 B3 B4 B5 B6 K NOTE 16 GB DIMMs A1 A8 B2 B9 A1 B2 must be installed in the slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 B5 and B6 A2 A3 A4 A5 A6 A7 A9 A10 A11 A12 B1 B3 B4 B5 B6 B7 B8 B10 B11 B12 A2 A3 A4 A5 A6 B1 B3 B4 B5
5. CPU lt number gt voltage regulator module absent Check module System performance may be degraded or the system may fail to operate If removal was unintended check presence and reinstall The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The lt name gt is disabled If device disabled unexpectedly re enable device The storage adapter is absent The storage adapter is absent Check hardware The storage adapter may be necessary for proper operation System functionality may be degraded Install storage adapter The storage adapter is disabled If adapter disabled unexpectedly re enable the storage adapter The backplane is absent The backplane is absent Check hardware 99 Error Code HWC1010 HWC1015 HWC2006 HWC2008 HWC2011 HWC3000 100 Message Information Details Action Message Action Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message The backplane may be necessary for proper operation System functionality may be degraded If removal was unintended check presence then reinstall or reconnect The backplane is disabled If disabled unexpectedly re enable backplane The mezzanine card lt number
6. K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C fora maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 5 C to 45 C at 5 to 90 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C fora maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft e Do not perform a cold startup below 5 C e Install only 87 mm wide heat sinks e Do not install more than 40 DIMMs e The following do not support expanded operating temperature range PCle SSD Express flash LRDIMMs 130 W four core processors Non Dell qualified peripheral cards and or peripheral cards greater than 25 W System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or st
7. LCD Message Details Action Message Details Action Message Details Action Message Details Action Message PSU redundancy degraded Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance was degraded System performance degraded Check PSUs and system configuration To avoid shutdown system performance has been degraded Review system configuration and system logs for thermal or environmental failures and warnings The system performance degraded because of thermal protection To avoid shutdown system performance has been degraded Review system configuration and system logs for thermal or environmental failures and warnings The system performance degraded because cooling capacity has changed The current power supply configuration does not meet the platform requirements to enable redundancy If a power supply fails the system may shutdown If unintended review system configuration and power consumption and install power supplies accordingly Check power supply status for failures The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log f
8. PCI parity error on slot lt number gt Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus correctable error was detected on a component at slot lt number gt System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next scheduled service time 113 Error Code PCI1356 PCI1358 PCI1360 PCl1362 PCI2000 114 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action A bus uncorrectable error was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A fatal error was detected on a component at slot lt number gt Fatal error on slot lt number gt Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot lt number gt Bus fatal error on slot lt number gt Re seat PCI card System performance may be degraded or system may f
9. 1 To enter System Setup press lt F2 gt immediately after a power on or reboot In the System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed 4 Inthe System Security screen verify that Password Status is Unlocked 5 Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password e A password can have up to 32 characters e The password can contain the numbers O through 9 e Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 0 0 0 0 0 0 O A message prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password 8 Re enter the setup password that you entered earlier and click OK 9 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE Password protection does not take effect until the system reboots 20 Using Your System Password To Secure Your System K NOTE If you have assigned a setup passwor
10. If the issue persists see Getting Help CPU lt number gt voltage regulator module failed CPU lt number gt voltage regulator module failed Re seat module System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 If the issue persists see Getting Help A predictive failure detected on CPU lt number gt voltage regulator module System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on Ensure the processor is seated correctly If the issue persists see Getting Help 97 Error Code Message Information CPU0803 Message The power input for CPU lt number gt voltage regulator module is lost LCD Message Lost power input for CPU lt number gt voltage regulator module Re seat module Details System performance may be degraded or the system may fail to operate Action 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on Ensure the processor is seated correctly If the issue persists see Getting Help CPU0804 Message The power input for CPU lt number gt voltage regulator module is outside of range LCD Message The power input for CPU lt number gt voltage regulator module is
11. Internal USB SD Mezzanine Cards Mezzanine slots Video Video type Video memory Battery NVRAM backup battery Environmental Two 4 pin USB 2 0 compliant Two internal SD cards dedicated for the hypervisor Four mezzanine PCle x8 Gen 3 slots supporting dual port Gb Ethernet 10 Gb Ethernet FC8 Fibre Channel or Infiniband mezzanine cards Matrox G200 integrated with iDRAC 8 MB shared with iDRAC application memory CR 2032 3 0 V Lithium coin cell NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage temperature Standard operating temperature Expanded operating temperature lt 10 of annual operating hours 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m above 900 m 1 F per 550 ft K NOTE When operating in the expanded temperature range system performance may be impacted K NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log 5 C to 40 C at 5 to 85 RH with 26 C dew point 79 Environmental 80 lt 1 of annual operating hours Expanded operating temperature restrictions
12. including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check for updates on www dell com support manuals and read the updates first because they often supersede information in other documents Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics platform updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the DRAC license purchased For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot Execution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can acces
13. lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition Error Code VLTO225 VLTO226 VLTO227 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt name gt voltage is less than the lower critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt name gt voltage is greater than the upper warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs
14. mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down menu if applicable lt Tab gt Moves to the next focus area 11 lt Esc gt lt F1 gt Es NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take ef
15. of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt location gt failed to transition to in test The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt location gt is in a degraded state The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help 107 Error Code MEM1016 MEM1205 MEM1206 MEM1208 MEM1212 MEM1214 108 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message Memory device at location lt location gt is not installed correctly Memory lt location gt is not installed correctly Reinstall The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules lf the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt location gt Memory mirror lost on lt location gt Power cycle system The memory may not be seated correctly misco
16. B6 System Capacity in GB 256 384 512 768 DIMM Size in GB 16 16 32 32 Number of DIMMs 16 24 16 24 Table 4 Memory Configurations Four Processors System Capacity in GB 8 16 24 40 64 64 96 DIMM Size in GB Number of DIMMs 4 12 20 32 16 48 Organization and Speed 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s AR x4 1066 MT s AR x4 1066 MT s Organization and Speed 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 1R x8 1333 MT s DIMM Slot Population Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 DIMM Slot Population A1 B1 C1 D1 A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 A3 B1 B2 B3 C1 C2 C3 D1 D2 D3 A1 A2 A3 A4 A5 B1 B2 B3 B4 B5 C1 C2 C3 C4 C5 D1 D2 D3 D4 D5 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D
17. C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 System Capacity DIMM Size in Number of Organization and DIMM Slot Population in GB GB DIMMs Speed C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 1024 32 32 AR x4 1066 MT s Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 1536 32 48 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 Removing Memory Modules A A RWNE gt gt o WARNING The DIMMs are hot to touch for some time after the blade has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is no
18. CMC FlexAddress is not implemented in one of the versions of firmware Check the firmware versions of iDRAC and CMC Update with the latest version A firmware or software incompatibility detected between system BIOS in slot lt number gt and CMC FlexAddress is not implemented in one of the versions of firmware Check the firmware versions of BIOS and CMC Update with the latest version A firmware or software incompatibility detected between CMC 1 and CMC 2 Error Code SWC5001 TMPO100 TMPO101 TMPO102 TMPO103 Message Information Details Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action FlexAddress is not implemented in one of the versions of firmware Please update the firmware Check firmware versions Update CMC 1 and CMC 2 firmware to match lt name gt upgrade failed Reboot the system and attempt the upgrade again The system board lt name gt temperature is less than the lower warning threshold System board lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system board lt name gt temperature is less than the lower critical threshold System board lt name gt temperature is outside of range Ambient air temperature is too cool Check the system
19. Check the system operating environment and review event log for fan failures The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is outside of range System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or cool Error Code TMPO100 TMPO104 TMP0126 TMPO128 TMPO130 TMP0O132 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Act
20. Flash Media An error is reported during a SD card read or write Reinstall the flash media if the issue persists replace the media Removable Flash Media is write protected The card is write protected by the physical latch on the SD card IDSDM cannot use a write protected card If unintended remove the media and disable write protection Media not present for Removable Flash Media The SD card is not detected or not installed If unintended reinstall the flash media Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one of the SD card or both the SD cards are not functioning properly Replace the failed SD card Internal Dual SD Module redundancy is degraded Either one of the SD card or both the SD cards are not functioning properly Replace the failed SD card Error Code RFM1203 RFM1205 RFM2001 RFM2002 RFM2004 RFM2006 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Internal Dual SD Module is not redundant Internal Dual SD Module is not redundant Install additional SD card and configure for redundancy if redundancy is desired Internal Dual SD Module is not redundant Insufficient resources to maintain normal operations Interna
21. IOV devices By default the SR IOV Global Enable option is set to Disabled Allows you to enable support for PCle devices that require large amounts of memory By default the option is set to Enabled Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot IN CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Serial Communication Serial Port Address Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description Allows you to enable the COM port or Console Redirection options Allows you to set the port address for serial devices By default the Serial Port Address option is set to COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 11520 Allows you to set the remote c
22. If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The disk drive bay lt name gt voltage is less than the lower warning threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The disk drive bay lt name gt voltage is less than the lower critical threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition 147 Error Code VLTO214 VLTO215 VLTO216 148 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cabl
23. If you assign a new system and or setup password with the jumper removed the system disables the new password s the next time it boots Remove the blade from the enclosure Open the blade Remove the system board to gain access to the jumpers Relocate the jumper plug to enable the password feature Reinstall the system board Close the blade Install the blade in the enclosure Assign a new system and or setup password 77 Technical Specifications Processor Processor type Memory Architecture Memory module sockets Memory module capacities RDIMMs LRDIMMs Minimum RAM Maximum RAM Drives RAID Controller Controller type Hard drives Optical drive Flash drive Connectors Front USB 78 Up to four Intel Xeon E5 4600 and E5 4600 v2 product family processor 1600 MT s 1333 MT s 1066 MT s or 800 MT s DDR3 and LV DDR3 DIMMs Forty eight 240 pin 2 GB single rank 4 GB single and dual rank 8 GB dual rank 16 GB dual rank and 32 GB quad rank 32 GB quad rank 4 GB dual processor configuration 1 5 TB four processor configuration PERC H310 H710 and H710P RAID Up to four 2 5 inch hot swappable SAS hard drives or two 2 5 inch hot swappable PCle SSDs External optional USB DVD K NOTE DVD devices are data only Internal optional USB Internal optional SD card Optional vFlash card with integrated iDRAC Enterprise Three 4 pin USB 2 0 compliant Connectors
24. V coin cell battery Hard drive backplane connector Processor socket 4 Memory module sockets for processor 4 Memory module sockets for processor 1 Processor socket 1 Memory module sockets for processor 1 Disabling A Forgotten Password The blade s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the blade from the enclosure 2 Open the blade 76 Nora 10 11 12 13 14 15 Remove the system board to gain access to the jumpers Relocate the jumper plug to disable the password feature Reinstall the system board Close the blade Install the blade in the enclosure When the blade is on the power on indicator is solid green Allow the blade to finish booting The existing passwords are not disabled erased until the system boots with the password removed However before you assign a new system and or setup password you must reinstall the password jumper NOTE
25. a Align the slots on the card edge with the projection tabs on the plastic bracket covering the mezzanine card slots b Lower the card into place until the card connector fits into the corresponding connector on the system board c Secure the card with the two screws 4 Close the blade 5 Install the blade in the enclosure Management Riser Card The management riser card provides two SD card slots and a USB interface dedicated for the embedded hypervisor This card offers the following features e Internal Dual SD interface maintains a mirrored configuration using SD cards in both slots and provides redundancy e Single card operation single card operation is supported but without redundancy Replacing The SD Card K NOTE The SD card in the lower card slot is the primary card SD1 and the SD card in the upper card slot is the secondary card SD2 1 Enter the System Setup and ensure that the Internal SD Card Port is enabled CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 4 through step 6 to avoid loss of data NOTE When an SD card failure occurs the Internal SD Card Redundancy option in the System Setup is set to disabled and the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure 2 Remove the blade from the enclosu
26. action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay 81 Error Code AMP0300 AMPO301 AMP0302 AMP0303 82 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action The system board lt name gt current is less than the lower warning threshold System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes a IE ES If the issue persists see Getting Help The system board lt name gt current is less than the lower warning threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes fet CON ONS If the issue persists see Getting Help The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes BAW YP If the issue persists see Getting Help The system board lt name gt c
27. and follow the safety instructions that came with the product K NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Remove the blade from the enclosure Install the I O connector cover Press the release buttons and slide the cover toward the back of the blade Carefully lift the cover away from the blade Pd ANA Figure 4 Opening and Closing the Blade Mm blade cover 1 I O connector covers 2 A 3 release buttons 2 cover alignment pins and notches 27 Closing The Blade 1 Ensure that no tools or parts are left inside the blade 2 Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover 3 Lower the cover onto the chassis 4 Slide the cover until it clicks into position A properly seated cover is flush with the surface of the chassis Inside The Blade AN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 5 Inside the Blade 1 management riser card 2 optional mezzanine card 1 Fabric C 28 3 optional mezza
28. blade nstall the blade in the enclosure Optional Press lt F2 gt to enter the System Setup and check the System Memory setting The system should have already changed the value to reflect the newly installed memory f the value is incorrect one or more of the memory modules may not be installed properly Check to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics NVRAM Backup Battery Replacing The NVRAM Backup Battery A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the safety instructions that came with your system for additional information 63 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the blade from the enclosure Open the blade Remove the system board to access the battery AUNE To remove the battery press down firmly on the positive side of the connector and lift the battery out o
29. board assembly is installed correctly the tabs on the system board pan snap into the corresponding openings in the floor of the blade chassis Replace the mezzanine cards in their original locations Reinstall the hard drive backplane s 51 Replace the hard drives SSDs Ensure that you reinstall the hard drives SSDs in their original locations Reinstall the cooling shroud Install the SD card s Close the blade Remove the plastic I O connector covers from the back of the blade Install the blade in the enclosure Import your new or existing DRAC Enterprise license For more information see the DRAC7 User s Guide at support dell com manuals System Memory Your system supports DDR3 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be either 800 MT s 1066 MT s 1333 MT s or 1600 MT s depending on the DIMM type RDIMM or LRDIMM DIMM configuration number of ranks Maximum frequency of the DIMMs Number of DIMMs populated per channel DIMM operating voltage System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The system contains 48 memory sockets split into four sets of 12 sockets one set per processor Each 12 socket set is organized into four
30. boot configuration and boot media Verify the media in a is bootable See system video for additional information OSE1003 Message Failed to boot from C Action Review system boot configuration and boot media Verify the media in C is bootable See system video for additional information OSE1005 Message PXE boot failed Action Review system boot configuration local PXE configuration and PXE server configuration OSE1007 Message Diagnostic boot failed Action Review system boot configuration and boot media See system video for additional information OSE1009 Message Failed to boot from CD ROM Action Review system boot configuration and boot media Verify the media in the CDROM is bootable See system video for additional information OSE1011 Message Failed to boot from ROM Action Check system event logs for additional exception information Power down the system and attempt to boot again OSE1013 Message Failed to boot Action Review system boot configuration and boot media See system video for additional information 110 Error Code PCI1302 PCI1304 PCI1306 Pcl1308 PCI1310 PCI1314 Message Information Message Details Action Message LCD Message Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message Details A bus time out was detected on a component at bus lt bus gt device lt device gt function lt
31. for exception events The watchdog timer pre timeout interrupt was initiated The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The system board battery is low The system board battery is either missing bad or unable to charge due to thermal issues Check system fans Replace the system board battery The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The system board battery is absent The system board battery is absent Check battery Reinstall the system board battery The storage battery is low System has to remain powered on to charge the battery 89 Error Code BATOO07 BATOO10 BATO012 BATO014 BATOO15 BATOO17 90 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Allow the battery to charge If the issue persists see Getting Help The storage battery has failed The storage battery has failed Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The storage batter
32. func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An I O channel check error was detected 1 O channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A software error was detected on a component at bus lt bus gt device lt device gt function lt func gt Reboot the system and update the component drivers A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded PCI device may fail to operate or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI system error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI system error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus correctable error was detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be
33. gt is absent The mezzanine card may be necessary for proper operation System functionality may be degraded If removal was unintended check presence then reinstall or reconnect The lt name gt is not installed correctly The lt name gt is not installed correctly Check connection The device may be necessary for proper operation System functionality may be degraded Check presence then re install or reconnect A fabric mismatch detected between IOM and mezzanine card lt number gt The fabric type for the IOM and mezzanine cards must match Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card The riser board cable or interconnect is not connected or is improperly connected Riser board cable or interconnect failure Check connection The riser blade cable may be necessary for proper operation System functionality may be degraded Check the riser board or interconnect presence then reinstall or reconnect The lt name gt is removed Error Code HWC3002 HWC3004 HWC4000 HWC4002 HWC4011 HWC4013 Message Information Details Action Message Action Message Action Message LCD Message Details Action Message Details Action Message Action Message The removed device may be necessary for proper operation System functionality may be degraded If removal was unintended check presence of the removed device then rei
34. heat sink onto the processor c Tighten the four retention sockets to secure the heat sink to the system board 7 Install the cooling shroud Close the blade 9 Install the blade in the enclosure co As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup 10 Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration 11 Run the system diagnostics to verify that the new processor operates correctly 12 Update the system BIOS System Board Removing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the blade from the enclosure 2 Open the blade 3 Install an I O connector cover on the I O connector s at the back of the board WARNING The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to co
35. or restart the managed system Press lt F2 gt during Power on Self test POST 3 Inthe System Setup Main Menu page click iDRAC Settings The DRAC Settings screen is displayed 24 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section e 1and 2 Phillips screwdrivers e T8and T10 Torx drivers e Wrist grounding strap Removing And Installing A Blade A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing The Blade 1 Power down the blade using operating system commands or the CMC and ensure that the blade s power is off When a blade is powered off its front panel power indicator is off 2 Before removing the blades from full height blade slots 3 or 4 rotate the LCD panel to the storage position to prevent accidental damage to the LCD screen 3 Press the release button on the handle 4 Pull out the handle to unlock the blade from the enclosure 5 Slide the blade out of the enclosure CAUTION To protect the I O connector pins install the I O connector cover any time a blade is removed from the encl
36. period The system was shutdown Check the operating system application hardware and system event log for exception events The OS watchdog timer powered down the system The operating system or an application failed to communicate within the time out period The system was powered down Check the operating system application hardware and system event log for exception events The OS watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events Error Code ASRO105 ASRO106 ASRO107 BATOOOO BATOO002 BAT0004 BATOO05 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Action Message Details The operating system watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was powered off Check the operating system application hardware and system event log for exception events The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log
37. power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt number gt lt name gt voltage is less than the lower warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 145 Error Code VLTO207 VLTO208 VLTO209 146 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 3 Ifthe issue persists see Getting Help The memory module lt number gt lt name gt voltage is less than the lower critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt number
38. service window A non fatal lO error detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next service window The QuickPath Interconnect QPI width degraded System performance may be degraded The bus is not operating at maximum speed or width Reset the system if the problem persists reinstall processors A non fatal PCle error detected on a component at slot lt number gt System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next scheduled service time Fault detected on drive lt number gt Fault detected on drive lt number gt Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help A predictive failure detected on drive lt number gt The controller received a SMART error from the drive The drive is operational but needs replacement The drive will need replacement at the next service window Drive lt number gt is removed Drive lt number gt is removed Check drive The controller detected a drive removal Error Code PDR1001 PDR1002 PDR1016 PDR1024 PSTO128 Message Information Action Message LCD Message Details Action Message Detail
39. simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the cooling shroud with the slots on the chassis 2 Lower the cooling shroud into the system until the tabs seat securely on the slots on the blade chassis 3 Close the blade 4 Install the blade in the enclosure Hard Drives SSDs e The system supports up to four 2 5 inch SAS hard drives or two PCle SSDs e All drives connect to the system board through the SSD SAS hard drive backplane e Hard drives PCle SSDs are supplied in special hot swappable drive carriers that fit in the drive slots All empty drive slots must have hard drive blanks installed The following table lists the supported hard drive SSD configurations 30 Table 1 Supported Hard Drive Controller Card Drive Backplane Configurations Number Drive Population Storage Controller Card Drive Backplane Installed of Drives Type Installed Drive Bay Drive Bay 1 MiniPERC PCle System Board System Board 0 CARD EXTENDER Backplane Backplane Connector Connector Connector J_BPO Connector J_BP1 Two SAS Two SAS Storage hard drives hard drives controller card SAS drive backplane with four drive slots Two SAS Two PCle Storage PCle SAS hard drive PCle SSD ha
40. the enclosure 37 Figure 11 Removing and Installing a Mezzanine Card 1 mezzanine cards 2 2 Fabric B mezzanine card slot 3 Fabric C mezzanine card slot 4 retention latch Installing A Mezzanine Card A 38 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the blade from the enclosure Open the blade Open the retention latch by pressing the ridged area on the latch with your thumb and lifting the end of the latch If present remove the connector cover from the mezzanine card bay K NOTE Hold the mezzanine card by its edges only Mezzanine cards are designed to fit in either card slot Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding socket on the system board Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the blade chassis Close the retention latch to secure the mezzanine card Close the blade 9 Install the blade in the enclosure Network Daughter Card LOM Riser Card Removing The Network Daughter Card LOM Riser Card A CAUT
41. the hard drive PCle SSD into the hard drive PCle SSD carrier with the drive s controller board s connector end of the drive at the back of the carrier 2 Align the screw holes on the hard drive PCle SSD with the holes on the hard drive PCle SSD carrier When aligned correctly the back of the hard drive PCle SSD will be flush with the back of the drive carrier A CAUTION To avoid damaging the drive or the carrier do not overtighten the screws 3 Tighten the four screws to secure the hard drive PCle SSD to the hard drive PCle SSD carrier 33 Hard Drive SSD Backplane Depending on your configuration Four SAS hard A full length SAS hard drive backplane drive system supports Four drive A half length SAS hard drive backplane and a half length PCle SSD backplane system Two SAS hard drives and two PCle SSDs supports Two SAS hard A half length SAS hard drive backplane drive system supports NOTE For more information on supported hard Drive SSD and drive backplane configurations see Hard Drives SSDs Removing The Hard Drive SSD Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with
42. the product 1 Remove the blade from the enclosure Open the blade CAUTION You must note the number of each hard drive SSD and temporarily label them before removal so that you can replace them in the same locations CAUTION To prevent damage to the hard drives SSDs and backplane you must remove the hard drives SSDs from the blade before removing the hard drive SSD backplane 3 Remove the hard drive s SSD s 4 Hold both edges of the backplane near the blade chassis and lift the backplane away from the blade 34 Figure 9 Removing and Installing the Hard Drive SSD Backplane Full Length guide pins 6 2 backplane connectors 2 hard drive SSD backplane 4 hard drive SSD connectors 4 guides 6 35 Figure 10 Removing and Installing the Hard Drive SSD Backplane Half Length 1 guide pins 3 2 backplane connector 3 hard drive SSD backplane 4 hard drive SSD connectors 2 5 guides 3 Installing The Hard Drive SSD Backplane Remove the blade from the enclosure Open the blade Align the guides on the hard drive SSD backplane with the guide pins on the system board Press down the backplane until the connectors on the backplane and the system board are fully engaged Install the hard drives SSDs in their original locations 6 Close the blade 7 Install the blade in the enclosure AUNE i 36 I O Module Mezzanine Cards The blade supports a variety of optional mezzanine cards If installe
43. the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot lt F1 gt Displays the System Setup help file 22 NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system UEFI Boot Menu Menu Item Select UEFI Boot Option Add Boot Optio
44. 1 D2 D3 D4 D5 D6 D7 D8 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 59 System Capacity in GB 96 128 128 192 192 256 384 512 768 60 DIMM Size in GB 16 16 32 32 Number of DIMMs 24 32 16 48 24 16 24 16 24 Organization and Speed 1R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s AR x4 1066 MT s AR x4 1066 MT s DIMM Slot Population B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1
45. Action The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been comprised Close the chassis and verify hardware inventory Check system logs A critical stop occurred during OS load Operating system generated critical stop IPMI event Sensor type code 20H Check video and operating system logs for additional information BIOS detected an error configuring the Intel Trusted Execution Technology TXT BIOS detected an error configuring TXT Check system configuration TXT initialization failure System configuration may have changed Check system hardware inventory and software configuration Processor detected an error while performing an Intel Trusted Execution Technology TXT operation CPU detected an error while performing a TXT operation Check system configuration TXT CPU microcode boot failure System configuration may have changed Check system hardware inventory and software configuration 131 Error Code SEC0043 SEC0044 SECO600 SECO602 SEC0604 SEC0606 132 Message Information Message LCD Message Details Action Message LCD Message Detai
46. Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 154 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page eU N PS Select the appropriate service or support link based on your need 155
47. CD Message Details Action Message Details Action Message Details Action CPU lt number gt is stuck in POST 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Reduce system configuration to minimum memory and remove all PCI devices If system completes POST update system BIOS reinstall memory and PCI one component at a time to meet the original configuration 3 Ifthe issue persists see Getting Help CPU lt number gt failed to initialize 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly If the issue persists see Getting Help CPU lt number gt configuration is unsupported CPU lt number gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state Review the technical specifcations for supported processor types Unrecoverable CPU complex error detected on CPU lt number gt System is unable to boot or may run in a degraded state 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly If the issue persists see Getting Help CPU lt number gt is disabled System is unable to boot or may run in a degraded state If unexpected check presence and system setup BIOS configuration Error Cod
48. CO608 Message A password violation detected Details This may apply to a physical or remote access attempt Action Check system logs for intrusion attempts and ensure strong password policies SECO610 Message An Out of band password violation detected Details This may apply to a remote access attempt Action Check system logs for intrusion attempts and ensure strong password policies SEL0002 Message Logging is disabled Details This message is displayed when event logging of a specific type is disabled by the user Action If unintended re enable logging SELOO06 Message All event logging is disabled Details This message is displayed when all event logging has been disabled by the user Action If unintended re enable logging SELO008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SELOO10 Message Log is almost full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost Action Backup and clear log at the next maintained time SELOO12 Message Could not create or initialize the system event log Details If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions
49. CU Streamer Prefetcher 14 Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS isplays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled o Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate NOTE The QPI Speed option is displayed only when both the processors are installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable DCU streamer prefetcher By default the
50. Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The drive bay is open The drive bay is open A drive may be added or removed System performance may be degraded Close the drive bay Check system logs The I O card area is open The I O card area is open I O cards may be added or removed System performance may be degraded Close the I O card area Check system logs The processor area is open The processor area is open A drive may be added or removed System performance may be degraded Close the processor area Check system logs The LAN is disconnected The LAN is disconnected Network performance may be degraded If unintentional connect network cable Unauthorized docking is detected A removable component may have been tampered with or installed incorrectly or does not meet system requirements Check removable hardware components for correct installation Review installation documentation The fan area is open The fan area is open System performance may be degraded Close the fan area Check system logs Error Code SECOO31 SEC0033 SEC0040 SEC0041 SEC0042 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details
51. DCU Streamer Prefetcher option is set to Enabled Menu Item DCU IP Prefetcher Execute Disable Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor X Family Model Stepping Description Allows you to enable or disable DCU IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option is displayed only when both the processors are installed Displays the family and model number of each processor A submenu displays the core speed the amount of cache memory and the number of cores of the processor s Boot Settings Screen Menu Item Boot Mode Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One Time Boot Description Allows you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to U
52. DVD CD Drives The blade has USB ports on the front which allow you to connect a USB diskette drive USB flash drive USB DVD CD drive keyboard or mouse The USB drives can be used to configure the blade K NOTE Your blade supports only Dell branded USB 2 0 drives Use the optional external drive storage tray to support the drive while in use K NOTE If the drive must be designated as the boot drive connect the USB drive restart the system then enter the System Setup and set the drive as first in the boot sequence The USB device is displayed in the boot order setup screen only if it is attached to the system before you run the System Setup You can also select the boot device by pressing lt F11 gt during system start up and selecting a boot device for the current boot sequence Hard Drive SSD Indicator Patterns The hard drive SSD indicators display different patterns as drive events occur in the system K NOTE The blade must have a hard drive SSD or a hard drive blank installed in each drive bay Figure 2 Hard Drive SSD Indicators 1 drive activity indicator green 2 drive status indicator green and amber Drive Status Condition Indicator Pattern Blinks green two Identifying drive or preparing for removal times per second Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion
53. Dell PowerEdge M820 Systems Owner s Manual Regulatory Model FHB Regulatory Type FHB007 Notes Cautions and Warnings Es NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright O 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 11 Rev A03 Contents TAD OUG Your SOM tna ii 7 Front Panel Features And INdICAtO Suri a a a E e e a E 7 Using USB Diskette or USB DVD CD DriWOS oooconccocccocococconnconnconncnnnnnn cnn cnn cana ncnnncan rra rra rra 7 Hard Drive SSD Indicator Patterns o do ia 7 Other Information You May Need spennan aen narea anre A A dacie cid 8 2 Using The System Setup And Boot MaNaQet oococcccccconcciccnonncnnncnnnnannnnnnnnanann 10 Choosing The System Boot MOde c cccccceceeeeeneeeeeceaeceneceaeeaesececeeeseesseesaeesaeeeaeeeaeseaeseaeseaeseeeeeeeeaeed 11 Entering System Setup nia a A tt A A daa Et 11 Responding To Error Messages coito dd Gains hats did 11 Using The Syste
54. EFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device 15 Integrated Devices Screen Menu Item Integrated RAID Controller User Accessible USB Ports Internal USB Port Internal SD Card Port Internal SD Card Redundancy Integrated Network Card 1 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Memory Mapped I O above 4GB Slot Disablement 16 Description Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller option is set to Enabled Allows you enable or disable the user accessible U
55. ION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the blade from the enclosure Open the blade Remove the two screws that secure the Network Daughter Card LOM riser card to the system board Lift the card from the system board Close the blade Install the blade in the enclosure OUa AN P Figure 12 Removing and Installing the Network Daughter Card LOM Riser Card LOM riser card 2 screws 2 LOM riser card connector 4 standoffs 2 tab projections on the plastic bracket covering the mezzanine card connectors 39 Installing The Network Daughter Card LOM Riser Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the blade from the enclosure 2 Open the blade 3 Install the Network Daughter Card LOM riser card
56. If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re seat the mezzanine card 3 Ifthe issue persists see Getting Help The mezzanine card lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 153 Error Code Message Information 2 Re seat the mezzanine card 3 Ifthe issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running The Embedded System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system
57. MC firmware versions match The chassis management controller CMC is not redundant Insufficient resources to maintain normal operations There is not enough available power for two CMC s to operate Check the overall power consumption and power status Lost communications with Chassis Group Member lt number gt The primary CMC has lost communication with the indicated member CMC 135 Error Code SEL1508 SEL1510 SEL9900 SWC4004 SWC4006 SWC4008 136 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Check the network cable and network connections Member lt number gt could not join the Chassis Group The indicated member CMC is a leader of a different CMC stacking group Check if member CMC is a leader of a different chassis group An authentication error detected for Chassis Group Member lt number gt Group master CMC could not log into the group member CMC Check the login credentials of CMC An unsupported event occurred The current software version cannot decode this event You may need to review this event using a tool which displays raw data such as Ipmitool with the vvv option or Racadm with the E option Upgrade the management software A firmware or software incompatibility detected between DRAC in slot lt number gt and
58. OCOS Sia a Au Aalst ene sara REMOVING A PKOCESSO hie iria dis Installing A Processor is ied ae eth ae elena System BO adulta lali dd lada Removing The System Board Installing The System Boda at eine System Me Ory iaa Dai General Memory Module Installation Guidelines cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeteesneetieeeneeentees 55 Mode Specific Guid lines snesena intended 56 Sample Memory Configuration a ia 57 Removing Memory Modules ii ici R Ar aana aeia 61 Installing Memory Modules ccoo abad 62 NVRAM Backup Bda i 63 Replacing The NVRAM Backup Battery civic tte ai 63 Storage Controller Card PCle Extender Card c ccccccccesseeseesesecececeseceseeeseeeeseesaeesaeeeaeseaeenaeseareeeteaes 64 Removing The Storage Controller Card PCle Extender Card ccccccecceeseeeceeteeeteseeeseesstennteees 65 Installing The Storage Controller Card PCle Extender Card 4 Troubleshooting Your System ccccceceeceeeeseeeeeeeeeeeseeeeeeeseeeeneeseenseeeeeeeeeenees 68 Safety First For You and Your System Troubleshooting SystemiMemMoOry ici ta Troubleshooting Hard Drives ca a iii troubleshooting USB DEVICES aiii A tddi de Troubleshooting An lnternal SD Car iii A O Troubleshooting Processors iii A vives EEA is aed Troubleshooting The Blade System Board ceccescceseseneseeeceeeseeeeaeeceesseceaeceaeseeeseaecaecieeseneteeetnesaes 71 Troubleshooting The NVRAM Backup Battery oooooocococccocccoccconcoonoonnonnn
59. Removable Flash Media lt name gt is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Media not present for Removable Flash Media lt name gt The SD card is not detected or not installed If unintended reinstall the flash media Removable Flash Media is not IPMI function ready The removable flash media is installed but improperly configured or failed to initialize If unintended reinstall the flash media Removable Flash Media is ready If unintended reinstall the flash media Removable Flash Media is not ready 127 Error Code RFM1024 RFM1026 RFM1032 RFM1034 RFM1201 RFM1202 128 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message Details Action The media is being prepared or is under maintenance If the problem persists reinstall the card If unintended reinstall the flash media Removable Flash Media is offline At boot the Card Identification CID signature of the card is different from the Non volatile NV storage value or the card is the destination of a copy operation that is in progress If unintended reinstall the flash media Failure detected on Removable
60. Removing A Hard Drive PCle SSD From A Hard Drive PCle SSD Carrier Installing A Hard Drive PCle SSD In A Hard Drive PCle SSD Carrier Hard Drive SSDBack plane cc RRA E AR Removing The Hard Drive SSD Backplane ccecccececseececeeceeeceeeeeeecceceeseeseeseeseeseesneeeeaas Installing The Hard Drive SSD Backplane ccccceeceeeceeseeeceeeeeeeeeeeeeeeeeseeeseeesneeeneeseeesieesieesieestens I O Module Mezzanine Cards initial aia Mezzanine Card Installation GUIGelINGS cee ennaa a a Remioving A Mezzanine Cardiaca ait Gir aad eee aes A ies Installing A Mezzanine Ciconia ld bien theta elated anions Network Daughter Card LOM Riser Card cecccecceecececeeeeeeeeeceeeeeeeeeeeeeeeeeeeeesneesneecneesneesneseeeeeenetenes Removing The Network Daughter Card LOM Riser Card ccceecceeceeseceteeteeeeeeeeeeseeeeeeeeeeneeeees Installing The Network Daughter Card LOM Riser Card Management Riser Carries cssceccessiehd AA Replacing The SB Carder teenies eniin Ment M haa teen i tele ald undulata A i Ataeiddts termal USB KOV dd te lead lnebeietthad cds Maden SD vElash Gard taeda A eA aaah aches a Replacing The SD vFlash Card ccccccccccscecceeececeeenneeeeeeceeeeeseaaeeeeecanecesenaaeeeeseaeeeeesaeeeesenaeeessneaeees Processor DIMM Blank iia AAA AA Ad AA ida Removing A Processor DIMM Blank cucnoirioia saeta Installing A Processor DIMM Blank cccceesceeceecceeeeeeeeceeeeeeceeeeeeseeceeseeeseeeseeeseeesneesneeeneesntesieeas P
61. SB ports Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror Es NOTE This option is displayed only if IDSDM is installed on the system board Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root I O Virtualization SR
62. Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available depending on the memory configuration of your system are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Dell Fault 13 Menu Item Node Interleaving Serial Debug Output Description Resilient Mode By default the Memory Operating Mode option is set to Optimizer Mode K NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Es NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled By default it is set to disabled Processor Settings Screen Menu Item Logical Processor QPI Speed Alternate RTID Requestor Transaction ID Setting Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher D
63. a Memory Module or Memory Module Blank 1 memory module or memory blank 2 edge connector 3 ejectors 2 4 socket 5 alignment key Installing Memory Modules A A A A 1 2 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Remove the blade from the enclosure Open the blade a 10 11 12 13 14 15 16 17 18 R
64. ables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Cannot communicate with power supply lt number gt Cannot communicate with PSU lt number gt Re seat PSU The power supply may operate however power supply monitoring will be degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help Power supply redundancy is lost The power supply will try to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help Power supply redundancy is degraded The power supply will try to operate in a degraded state System Performance and power redundancy may be degraded or lost Remove input power and reinstall supply at the next service window The power supplies are not redundant Lost PSU redundancy Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The power supplies are not redundant Insufficient resources to maintain normal operations Error Code PWR1001 PWR1002 PWR1003 PWR1004 PWR1005 Message Information LCD Message Details Action Message
65. ail to operate Cycle input power update component drivers if device is removable reinstall the device Bus performance degraded for a component at slot lt number gt System performance may be degraded The bus is not operating at maximum speed or width Cycle input power update component drivers remove and reinstall the device at the next scheduled service time A fatal lO error detected on a component at bus lt bus gt device lt device gt function lt func gt Fatal lO error on bus lt bus gt device lt device gt function lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers remove and reinstall the device Error Code PCI2002 PCI3000 PCI3002 PCI3004 PCI3006 PCI3008 Message Information Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details A fatal lO error detected on a component at slot lt number gt Fatal lO error on slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers remove and reinstall the device Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress Either the BIOS BMC iDRAC or LOM firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC an
66. ailed CPU configuration failed Check screen message The current processor configuration is unsupported or encountered a fatal exception during POST Review system processor configuration and reduce the system to the minimum configuration Incorrect memory configuration Incorrect memory configuration Review User Guide System BIOS detected an invalid memory population Reinstall memory to match supported memory configuration General failure after video General failure after video Check screen message System BIOS detected a functional or configuration issue during system POST 121 Error Code PSTO256 PSUOOO1 PSU0002 PSU0003 PSU0004 122 Message Information Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Check system video and review event log for additional information POST fatal error detected POST fatal error detected System BIOS detected a functional or configuration issue during system POST Check system video and review event log for additional information Power supply lt number gt failed PSU lt number gt failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Predictive failure on PSU lt number gt Che
67. ange System level current is outside of range System level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes gt A Ne If the issue persists see Getting Help 85 Error Code AMP0318 AMP0319 AMP0320 AMP0321 AMP0322 86 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Chassis power level current is less than the lower warning threshold Chassis power level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes E a N If the issue persists see Getting Help Chassis power level current is less than the lower critical threshold Chassis power level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes ON If the issue persists see Getting Help Chassis power level current is greater than the upper warning threshold Chassis power level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes Bod NES If the issue persists see Getting Help Chassis power level current is greater than the uppe
68. are off the drive is ready for removal See your operating system documentation for more information on taking the drive offline 2 Open the hard drive PCle SSD carrier handle to release the drive 3 Slide the hard drive PCle SSD out until it is free of the drive bay If you are permanently removing the hard drive PCle SSD install a blank insert 31 Figure 7 Removing and Installing a Hard Drive PCle SSD 1 release button 2 hard drive PCle SSD 3 drive connector on the hard drive PCle 4 hard drive PCle SSD carrier handle SSD backplane Installing A Hard Drive PCle SSD A CAUTION When a replacement hot swappable hard drive PCle SSD is installed and the blade is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive PCle SSD is blank or contains data that you wish to have over written Any data on the replacement hard drive PCle SSD is immediately lost after the hard drive PCle SSD is installed NOTE Not all operating systems support hot swappable drive installation See the documentation supplied with your operating system Open the hard drive PCle SSD carrier handle Insert the hard drive PCle SSD carrier into the drive bay Align the channel on the hard drive PCle SSD carrier with the appropriate drive slot on the blade Push the hard drive PCle SSD carrier into the slot until the carrier connects with the hard drive PCle SSD backplane Rotate the hard drive PC
69. atus messages Use the left and right buttons to highlight an error number and press Select to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in abbreviated form on the system s LCD if the system includes that feature Es NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation for the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended
70. bs 2 socket protective cap pin 1 corner on system board aa DN pin 1 corner of processor processor shield socket release lever 1 processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the processor DIMM blank 2 Unlatch and rotate the socket release levers 90 degrees upward and ensure that the socket release lever is fully open 3 Hold the tab near the label marked LIFT on the processor shield and rotate it upward and out of the way 4 If applicable remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins NOTE It is recommended that you install remove the socket protective cap from the processor shield with the processor shield in the open position CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it e
71. by the user or automatically by software based on system configuration Review system configuration upgrade power supplies or reduce system power consumption Removable Flash Media lt name gt is not IPMI function ready The removable flash media is installed but improperly configured or failed to initialize If unintended reinstall the flash media and module Removable Flash Media lt name gt is not ready The media is being prepared or is under maintenance If the problem persists reinstall the card Error Code RFM1006 RFM1008 RFM1014 RFM1016 RFM1021 RFM1022 RFM1023 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Action Message Wait for the media to be ready Removable Flash Media lt name gt is offline At boot the Card Identification CID signature of the card is different from the Non volatile NV storage value or the card is the destination of a copy operation that is in progress If unintended reinstall the flash media Failure detected on Removable Flash Media lt name gt Removable Flash Media lt name gt failed Check SD Card An error was reported during a SD card read or write Reseat the flash media if the issue persists replace the media Removable Flash Media lt name gt is write protected
72. cessor to operate in all available power states By default the C States option is set to Enabled 17 Menu Item Memory Patrol Scrub Memory Refresh Rate Memory Operating Voltage Description Es NOTE When C state is enabled the Monitor Mwait sub option must also be enabled This field allows you to enable Monitor Mwait instructions Disable this option if you disable the C States option in the Custom mode When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed By default the Memory Operating Voltage option is set to Auto System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel TXT 18 Description The Intel AES In option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard set and is set to Enabled by default Allows you to set the system password This option is read onl
73. channels In each channel the release levers of the first socket are marked white the second socket black and the third socket green 52 NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 B1 to B12 to processor 2 C1 to C12 to processor 3 and D1 to D12 to processor 4 ln ME Figure 21 Memory Socket Locations Memory channels are organized as follows Processor 1 Processor 2 channel 0 memory sockets A1 A5 and A9 channel 1 memory sockets A2 A6 and A10 channel 2 memory sockets A3 A7 and A11 channel 3 memory sockets A4 A8 and A12 channel 0 memory sockets B1 B5 and B9 channel 1 memory sockets B2 B6 and B10 channel 2 memory sockets B3 B7 and B11 channel 3 memory sockets B4 B8 and B12 53 Processor 3 channel 1 channel 2 channel 3 Processor 4 channel 1 channel 2 channel 0 channel 0 memory sockets C1 C5 memory sockets C2 C6 memory sockets C3 C7 memory sockets C4 C8 memory sockets D1 D5 memory sockets D2 D6 memory sockets D3 D7 and C9 and C10 and C11 and C12 and D9 and D10 and D11 channel 3 memory sockets D4 D8 and D12 The following table shows the memory populations and operating frequencies for the supported configurations Processor DIMM Type Type Intel Xeon RDIMM Processor E5 4600 LRDIMM Intel Xeon RDIMM Processor E5 4600 v2 LRDIMM 54 DIMMs Populated Channel FP WNW DY FR Opera
74. ck PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply lt number gt is lost Power input for PSU lt number gt is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply The power input for power supply lt number gt is outside of the allowable range Power input for PSU lt number gt is outside of range Check PSU cables The operating requirements for the power supply may be found in this manual or on the power supply itself Error Code PSU0005 PSU0006 PSU0007 PSU0008 PSU0016 Message Information Action Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply The power input for power supply lt number gt is outside of the allowable range but it is attached to the system The operating requirements for the power supply may be found in this manual or on the power supply itself Verify
75. d the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing lt Ctrl lt Alt gt lt Delete gt 2 Type your password and press lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or restart In the System Setup Main Menu select System BIOS and press lt Enter gt The S
76. d the mezzanine card s must be used in conjunction with a matching I O module s For more information on I O modules see Guidelines for Installing I O Modules in the M1000e Enclosure Owner s Manual at support dell com manuals Mezzanine Card Installation Guidelines The blade supports up to four mezzanine cards Mezzanine card slot C supports Fabric C This card must match the fabric type of I O modules installed in I O module bays C1 and C2 Mezzanine card slot B supports Fabric B This card must match the fabric type of I O modules installed in I O module bays B1 and B2 The blade supports SFF mezzanine cards x8 PCle Gen 3 cards are supported Removing A Mezzanine Card A CAUTION Many repairs may only be done by a certified service technician You should only Sons perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the blade from the enclosure Open the blade Open the retention latch by pressing the ridged area on the latch with your thumb and lifting the end of the latch A CAUTION Hold the mezzanine card by its edges only Lift the mezzanine card up and away from the system board Close the retention latch Close the blade Install the blade in
77. d LOM firmware If the issue persists see Getting Help Failed to program virtual MAC address on a component at bus lt bus gt device lt device gt function lt func gt Either the BIOS BMC iDRAC LOM or NIC firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC LOM and mezzanine card firmware If the issue persists see Getting Help Device option ROM on mezzanine card lt number gt failed to support Link Tuning or FlexAddress Either the BIOS BMC iDRAC or mezzanine card firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC and mezzanine card firmware If the issue persists see Getting Help Failed to get Link Tuning or FlexAddress data from iDRAC Either the BIOS or BMC iDRAC firmware is out of date and does not support FlexAddress Update BIOS and BMC iDRAC firmware If the issue persists see Getting Help A non fatal PCle error detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded 115 Error Code PCI3010 PCI3012 PCI3014 PDROOO1 PDROOO2 PDROO16 116 Message Information Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Cycle input power update component drivers remove and reinstall the device at the next
78. d is located underneath the drive bays NOTE The storage controller card is installed on the system board connector labeled as MiniPERC CARD and the PCle extender card is installed on the system board connector labeled as PCle EXTENDER The storage controller card and PCle extender card cannot be interchanged between these connectors Es Es Removing The Storage Controller Card PCle Extender Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling a storage controller blank must be installed on the storage controller card PCle extender card connector that is not occupied Remove the storage controller blank only if you intend to install a storage controller card PCle extender card Remove the blade from the enclosure Open the blade Remove the system board and place it on the work surface Remove the two screws from the storage controller card PCle extender card Se Bee E Pull the storage controller card PCle extender card straight up and out of the connector 65 66 Figure 24 Removing and Installing a Storage Controller Card 1 scre
79. de e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure 72 Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is di
80. degraded 111 Error Code PCI1316 PC11318 PCI1320 PCI1322 PCI1342 112 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Cycle input power update component drivers if device is removable reinstall the device at the next scheduled service time A bus uncorrectable error was detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Bus performance degraded for a co
81. e Action Check presence reinstall or reconnect then reattempt the update lf the issue persists see Getting Help Link Tuning error detected CMC has old firmware After updating the firmware the CMC will recognize the device Update the CMC firmware If the issue persists see Getting Help lt name gt is offline If unexpected check presence then reinstall or reconnect A fabric mismatch detected on lt name gt The fabric type for the IOM and mezzanine cards must match Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card A link tuning failure detected on lt name gt CMC has old firmware After updating the firmware the CMC will recognize the device Update the CMC firmware If the issue persists see Getting Help A failure is detected on lt name gt If the issue persists see Getting Help Console is not available for the lt name gt If the issue persists see Getting Help lt name gt cannot detect any hosts If the issue persists see Getting Help lt name gt is not functional and is powered off If the issue persists see Getting Help Error Code Message Information HWC5031 Message IO module lt number gt is offline Details The CMC has powered off the IOM Action If the issue persists see Getting Help HWC5032 Message A fabric mismatch detected on IO module lt number gt Details The fabric type for OM s on the same chassis fabric mu
82. e CPU0010 CPU0023 CPU0100 CPU0101 CPU0102 CPU0103 CPU0104 Message Information Message Details Action Message LCD Message Action Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU lt number gt is absent CPU lt number gt is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt temperature is less than the lower warning threshold System performance may be degraded Check system operating environment CPU lt number gt temperature is less than the lower critical threshold CPU lt number gt temperature is outside of range System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is greater than the upper warning threshold System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is greater than the upper critical threshold CPU lt number gt temperature is outside of range Check fans System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is outs
83. e Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is greater than the upper critical threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is outside of range The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt name gt voltage is less than the lower warning threshold Memory module
84. e from the enclosure Open the blade Ensure that the processor s and heat sink s are properly installed f your system only has one processor installed ensure that it is installed in the primary processor socket CPU1 Close the blade nstall the blade in the enclosure Run the appropriate diagnostic test For more information see Using System Diagnostics f the problem persists see Getting Help Troubleshooting The Blade System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the blade from the enclosure Open the blade Clear the blade NVRAM If there is a still a problem with the blade remove and reinstall the blade in the enclosure Turn on the blade DO E A AN Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting The NVRAM Backup Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service a
85. em is resolved reinstall the hard drive in the original bay f the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier f the hard drive is the boot drive ensure that the drive is configured and connected properly Partition and logically format the hard drive f possible restore the files to the drive f the problem persists see Getting Help Troubleshooting USB Devices A Nn PAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that the blade is turned on Check the USB device connection to the blade Swap the USB device with a known working USB device Connect the USB devices to the blade using a powered USB hub If another blade is installed connect the USB device to that blade If the USB device works with a different blade the first blade may be faulty See Getting Help 69 Troubleshooting An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio
86. emove the cooling shroud If required remove the following a mezzanine card s b SSD hard drive backplane s c system board If required lift the latch on the mezzanine card support bracket to the open position Locate the appropriate memory module socket s Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it Retain removed memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 7 of this procedure to install the remaining memory modules If applicable install the following a system board b mezzanine card s c SSD hard drive backplane s f applicable close the latch on the mezzanine card support bracket nstall the cooling shroud Close the
87. er configuration settings are applicable Non bootable diskette detected The disk in the drive is not formatted correctly or does not contain the necessary operating system files Replace diskette with a bootable disk The PXE server not found Error Code SEL1306 SEL1308 SEL1501 SEL1502 SEL1504 SEL1506 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details PXE is one way to boot a system from the network Check the network and PXE server configuration Invalid boot sector found The disk in the drive is not formatted correctly or does not contain the necessary operating system files Replace diskette with a bootable disk A time out occurred while waiting for user to select a boot source The system has failed to boot to an operating system and needs the user to select a boot source Select boot source within the time allowed Chassis management controller CMC redundancy is lost An action or failure has taken place that breaks CMC redundancy Check the CMC network cables and network connections Check that CMC firmware versions match Chassis management controller CMC redundancy is degraded An action or failure has taken place that breaks CMC redundancy Check the CMC network cables and network connections Check that C
88. es 3 Ifthe issue persists see Getting Help The disk drive bay lt name gt voltage is greater than the upper critical threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The disk drive bay lt name gt voltage is greater than the upper critical threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is outside of range The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition Error Code VLTO218 VLTO219 VLTO220 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If multiple voltage exception
89. etails Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Control panel temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The control panel temperature is outside of the allowable range Control panel temperature is outside of range Ambient air temperature is too warm or cool Check the system operating environment and review event log for fan failures Processor module lt name gt voltage is less than the lower warning threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Review system logs for power supply exceptions Remove the processor module Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help Processor module lt name gt voltage is less than the lower critical threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions Remove the processor mod
90. f the securing tabs at the negative side of the connector 5 To install a new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 6 Press the battery straight down into the connector until it snaps into place 7 Reinstall the system board 8 Close the blade 9 Install the blade in the enclosure 10 Enter the System Setup to confirm that the battery is operating properly 11 Enter the correct time and date in the System Setup s Time and Date fields 12 Exit the System Setup 13 To test the newly installed battery remove the blade for at least an hour 14 After an hour reinstall the blade 15 Enter the System Setup and if the time and date are still incorrect see Getting Help 1 2 Figure 23 Replacing the NVRAM Backup Battery 1 positive side of battery 2 negative side of battery connector Storage Controller Card PCle Extender Card Your system includes dedicated expansion card slots on the system board for a storage controller card and a PCle extender card that provides the integrated storage subsystem for your system s hard drives PCle SSDs The storage controller card supports SAS hard drives The PCle extender card supports PCle SSDs For more information see Hard Drives SSDs 64 NOTE The storage controller card PCle extender car
91. fect until you restart the system System Setup Options System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen K NOTE The options for System Setup change based on the system configuration NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item DRAC Settings Device Settings System Information Memory Settings Processor Settings Boot Settings Integrated Devices Serial Communication 12 Description This option is used to view and configure iDRAC settings This option is used to view and configure device settings Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options
92. for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt name gt voltage is greater than the upper critical threshold 151 Error Code VLTO228 VLTO230 VLTO231 152 Message Information LCD Message Details Action Message LCD Message Details Action Message Details Action Message Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt name gt voltage is outside of range Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The mezzanine card lt number gt lt name gt voltage is less than the lower war
93. gh voltages may be the result of problem with the voltage regulator or a problem with the processor Elevated voltages may result in damage to the processor or other electronic components in side the system 1 Turn system off and remove input power for one minute N Reapply input power and turn system on 3 Ensure the processor is seated correctly Error Code CPU0203 CPU0204 CPU0700 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action 4 If the issue persists see Getting Help CPU lt number gt lt name gt voltage is greater than the upper critical threshold CPU lt number gt lt name gt voltage is outside of range Re seat CPU High voltages may be the result of problem with the voltage regulator or a problem with the processor Elevated voltages may result in damage to the processor or other system electrical components The system may power down 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 If the issue persists see Getting Help CPU lt number gt lt name gt voltage is outside of range CPU lt number gt lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn system off a
94. gt lt name gt voltage is greater than the upper warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt number gt lt name gt voltage is greater than the upper critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Error Code VLTO210 VLTO212 VLTO213 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The memory module lt number gt lt name gt voltage is outside of range Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition
95. h card slot Processor DIMM Blank CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Removing A Processor DIMM Blank Remove the blade from the enclosure Open the blade Remove the cooling shroud Lift the processor DIMM blank away from the system PWN EP 43 Figure 16 Removing and Installing a Processor DIMM Blank 1 processor socket 2 processor DIMM blank 3 tabs 4 4 heat sink retention screws 4 Installing A Processor DIMM Blank Remove the blade from the enclosure Open the blade If installed remove the processor and heat sink PWN EP Position the processor DIMM blank on the system board with the holes on the tabs of the processor DIMM blank secured to the heat sink retention screws on the system board Install the cooling shroud 6 Close the blade 7 Install the blade in the enclosure y 44 Processors e Your system supports up to four Intel Xeon processor E5 4600 product family e Dual processor configuration is supported e Use 67 mm wide heat sinks for processors up to 95 W and 87 mm wide heat sinks for processors above 95 W e Do not mix processors of different wattages Use the following procedure when e Installing an additional processor e Replacing a processor Rem
96. he product NOTE For troubleshooting information on the M1000e enclosure components see Troubleshooting The Enclosure in the Dell PowerEdge M1000e Enclosure Owner s Manual at support dell com manuals Troubleshooting System Memory A DNA 68 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before performing the following procedure ensure that you have installed the memory modules according to the memory installation guidelines for the blade Restart the blade a Press the power button once to turn off the blade b Press the power button again to apply power to the blade If no error messages appear go to step 8 Enter the System Setup and check the system memory setting If the amount of memory installed matches the system memory setting go to step 8 Remove the blade from the enclosure Open the blade CAUTION The memory modules are hot to touch for some time after the blade has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components Reseat the memory modules i
97. heating Memory device lt location gt is over heating Check fans System performance is degraded If unexpected review system logs for power or thermal exceptions Memory device at location lt location gt is absent The memory may not be seated correctly misconfigured or has failed Memory size is reduced Error Code MEMO701 MEMO702 MEM1001 MEM1003 MEM1012 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt location gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt location gt Correctable memory error rate exceeded for lt location gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt location gt failed to transition to a running state Memory device lt location gt failed to transition to a running state Re seat memory The memory may not be operational This an early indicator
98. heck system logs for power related failures Review system configuration changes ge ON NS S If the issue persists see Getting Help Disk drive bay lt name gt current is greater than the upper warning threshold 83 Error Code AMP0309 AMPO310 AMPO312 84 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Disk drive bay lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes gt AN If the issue persists see Getting Help Disk drive bay lt name gt current is greater than the upper critical threshold Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes E ON O N a If the issue persists see Getting Help Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes fe OV oN S If the issue persists see Getting Help System level current is less than the lower wa
99. ide of range CPU lt number gt temperature is outside of range Check fans System performance may be degraded 93 Error Code Message Information Action CPU0200 Message Details Action CPU0201 Message LCD Message Details Action CPU0202 Message Details Action 94 Check system operating environment fans and heat sinks CPU lt number gt lt name gt voltage is less than the lower warning threshold Low voltages may be the result of a problem with the voltage regulator or a problem with the processor The low voltage may cause the processor to fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on S Ensure the processor is seated correctly 4 If the issue persists see Getting Help CPU lt number gt lt name gt voltage is less than the lower critical threshold CPU lt number gt lt name gt voltage is outside of range Re seat CPU Low voltages may be the result of a problem with the voltage regulator or a problem with the processor When the critical threshold is crossed the processor will fail to operate The system may power down 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on S Ensure the processor is seated correctly 4 If the issue persists see Getting Help CPU lt number gt lt name gt voltage is greater than the upper warning threshold Hi
100. incorrectly or failed Check that the memory riser is installed correctly If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt location gt SBE log disabled on lt location gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions reinstall memory at location lt location gt A critical stop occurred during OS load The system halted due to an exception during operating system load or operating system initialization Review operating system logs and system video for additional information A runtime critical stop occurred The system halted due to an exception while the operating system was running This is a kernel panic or bug check event Review operating system logs and system video for additional information A soft shut down initiated by platform event filter A separate exception or status condition shutdown the operating system IPMI sensor type 20h offset 04h Review system event log for platform events capable of shutting the system down 109 Error Code Message Information OSE0005 Message Agent is not responding Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception Action Review operating system logs and system video for additional information OSE1001 Message Failed to boot from A Action Review system
101. ion Message LCD Message Details Action Message LCD Message Details Action Message Check the system operating environment and review event log for fan failures Disk drive bay temperature is less than the lower warning threshold Ambient air temperature is too cool Check the system operating environment Disk drive bay temperature is less than the lower critical threshold Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too cool Check the system operating environment Disk drive bay temperature is greater than the upper warning threshold Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures Disk drive bay temperature is outside of the allowable range Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too warm or cool Check the system operating environment and review event log for fan failures The control panel temperature is less than the lower warning threshold Control panel temperature is outside of range Ambient air temperature is too cool Check the system operating environment The control panel temperature is greater than the upper warning threshold 141 Error Code TMP0134 VLTO100 VLTO101 142 Message Information LCD Message D
102. l Dual SD Module is not redundant Insufficient resources Check SD Card The current operating configuration cannot maintain redundancy The unit may operate in a degraded state Review this manual and SD card configuration Internal Dual SD Module lt name gt is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module lt name gt failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection 129 Error Code SEC0000 SEC0001 SEC0002 SEC0003 SEC0004 SEC0005 SEC0006 130 Message Information Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action The chassis is open Intrusion detected
103. ld to Limited By default the Local BIOS Update Support option is set to Unlocked K NOTE BIOS updates using Dell Update Package is not affected by this option Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last Miscellaneous Settings Menu Item System Time System Date Asset Tag Keyboard NumLock Report Keyboard Errors F1 F2 Prompt on Error In System Characterization Description Allows you to set the time on the system Allows you to set the date on the system Displays the asset tag and allows you to modify it for security and tracking purposes Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to 84 key keyboards Allows you to set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled This field enables or disables In System Characterization By default In System Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup passw
104. le SSD hanale to the closed position while pushing the hard drive PCle SSD into the slot until it locks into place The status LED indicator lights green if the drive is installed correctly The hard drive PCle SSD carrier LED indicator flashes green as the drive rebuilds Shutdown Procedure For Servicing A Hard Drive PCle SSD This section applies only to situations where the blade must be powered down to service a hard drive PCle SSD In many situations the hard drive PCle SSD can be serviced while the blade is powered on 32 A CAUTION If you need to power off the blade to service a hard drive PCle SSD wait 30 seconds after the blade s power indicator turns off before removing the hard drive PCle SSD Otherwise the hard drive PCle SSD may not be recognized after it is reinstalled and the blade is powered on again Configuring The Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup Removing A Hard Drive PCle SSD From A Hard Drive PCle SSD Carrier 1 Remove the four screws from the slide rails on the hard drive PCle SSD carrier 2 Lift the hard drive PCle SSD out of the hard drive PCle SSD carrier Figure 8 Removing and Installing a Hard Drive PCle SSD in a Hard Drive PCle SSD Carrier 1 hard drive PCle SSD 2 screw holes 4 3 hard drive PCle SSD carrier 4 screws 4 Installing A Hard Drive PCle SSD In A Hard Drive PCle SSD Carrier 1 Insert
105. lp Memory device at location lt location gt is disabled 105 Error Code MEMO0O005 MEMO007 MEMOO009 MEMO010 MEMO022 106 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Re seat the memory modules If the issue persists see Getting Help Persistent correctable memory error limit reached for a memory device at location s lt location gt Persistent correctable memory error limit reached for lt location gt Re seat memory The memory is operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt location gt Unsupported memory configuration Check memory lt location gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory device at location lt location gt is throttled System performance is degraded If unexpected review system logs for power or thermal exceptions Memory device at location lt location gt is over
106. ls Action Message Details Action Message Details Action Message Details Action Message Details Action BIOS Authenticated Code Module detected an Intel Trusted Execution Technology TXT error during POST BIOS detected a TXT error during POST Check system configuration TXT Post failure System configuration may have changed Check system hardware inventory and software configuration SINIT Authenticated Code Module detected an Intel Trusted Execution Technology TXT error at boot SINIT detected a TXT error at boot Check system configuration TXT initialization failure System configuration may have changed Check system hardware inventory and software configuration A secure mode violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies User password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies A setup password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies The network boot password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies Error Code Message Information SE
107. m Setup Navigation KeyS ooccooccconcnoccnononnoonnoonnonnnonnnonnnonnnonnnonnconanonn non nconnni nano 11 NAS O ac tian Alissa ele ae eae ea eile ue Wee eal nee E ets 12 System Setup Main CTE ici id 12 System BIOS S r ase are ea e o do va ao e ros eo Re asda e AEN E 12 system Information Screen ii A aa 13 Memory Settings Scream olaaa letal taba 13 Processor Settings SCKECN Lo cccccccccssssseccscesseestesseessecseecseecseecseecseecsteseecsesssessseesstesseesseeseeetesstesss 14 Boot Settings SCreeMne onura Saver da ii lia 15 Integrated Devices aaa 16 Serial COMMUNICATIONS SCTENocccccccononiocnocnoncnn non nnor narco 17 System Profile Settings Screen AS teen ean Ret oa 17 System Security Sereen ra a heater aided oe 18 Miscellaneous SEN A a lene ale ne eee eae 19 System And Setup Password Features ccccccccecsecceeeeeceeseeceeeeeceeeeeceaeeeeeceaeeesecaeeeeecteeeeeseeeeeesseeeeees 19 Assigning A System And Or Setup PaSsSWOId ccccceeceeseescesceseeeeeeeeeeceeeeeeceeeeeeaeseeeeteeeeseeseeateas 20 Using Your System Password To Secure Your SYSt M ccceesceeeceeeeteeeseeesseresenteseneessneesenrenses 21 Deleting Or Changing An Existing System And Or Setup PaSSWOMG ccceseeseeteeteeeseeteennees 21 Operating With A Setup Password Enabled oooooooccccnnoccccccoccccccononcncononnnccconnncnnnonnncnnonnnnnananncnninnns 21 Entering The UEFI Boot Manag ets earner ereak ke kaa idea diaii 22 Using The Boot Manager Na
108. ment The memory module lt number gt temperature is less than the lower critical threshold Memory module lt number gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The memory module lt number gt temperature is greater than the upper warning threshold Memory module lt number gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check Fans The memory module lt number gt temperature is greater than the upper critical threshold Memory module lt number gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check Fans Error Code TMPO110 TMPO112 TMPO113 TMPO114 TMPO115 TMPO116 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message The memory module lt number gt temperature is outside of range Memory module lt number gt temperature is outside of range Check Fans Ambient air temperature is too warm or cool Check the system operating enviro
109. mponent at bus lt bus gt device lt device gt function lt func gt System performance may be degraded The bus is not operating at maximum speed or width Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt Error Code PCI1344 PCl1346 PCI1348 PCI1350 PCl1354 Message Information Details Action Message LCD Message Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device An I O channel check error was detected An I O channel check error was detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A software error was detected on a component at slot lt number gt Reboot the system and update the component drivers A PCI parity error was detected on a component at slot lt number gt PCI parity error on slot lt number gt Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI system error was detected on a component at slot lt number gt
110. n If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Review system logs for power supply exceptions Remove the processor module Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help 143 Error Code VLTO200 VLTO201 VLTO202 144 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action The system board lt name gt voltage is less than the lower critical threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Review system logs for power supply exceptions Remove the processor module Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help The system board lt name gt voltage is less than the lower warning threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The system board lt name gt
111. n Action Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Review System Log or front panel for additional information The lt name gt LAN heartbeat is lost CMC has lost network connection Check network cable and network connections Persistent correctable memory errors detected on a memory device at location s lt location gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt location gt Multi bit memory error on lt location gt Re seat memory The memory module has encountered a uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Parity memory errors detected on a memory device at location lt location gt The memory is operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Stuck bit memory error detected on a memory device at location lt location gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting He
112. n Delete Boot Option Boot From File Description Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press lt Enter gt Adds a new boot option Deletes an existing boot option Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals 23 DRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on
113. n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the Internal SD Card Port is enabled Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup Mirror or Disabled Remove the blade from the enclosure If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed a Remove the SD card from SD card slot 1 b Remove the SD card present in SD card slot 2 and insert it into SD card slot 1 c Install a new SD card in slot 2 If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 2 has failed insert the new SD card into SD card slot 2 If the Internal SD Card Redundancy option in Integrated Devices screen of the System Setup is set to Disabled replace the failed SD card with a new SD card Install the blade in the enclosure Enter the System Setup and ensure that the Internal SD Card Port option is enabled and Internal SD Card Redundancy option is set to Mirror mode Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting Processors PWN P i 70 Remove the blad
114. n their sockets Close the blade Install the blade in the enclosure Run the appropriate diagnostic test For more information see Using System Diagnostics If the test fails see Getting Help Troubleshooting Hard Drives A co CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all the files on the hard drive if possible Run the appropriate controllers test and the hard drive tests in system diagnostics If the tests fail go to step 3 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive may be removed safely then remove and reseat the drive carrier in the blade Restart the blade enter the System Setup and confirm that the drive controller is enabled Ensure that any required device drivers are installed and are configured correctly K NOTE Installing a hard drive into another bay may break the mirror if the mirror state is optimal Remove the hard drive and install it in the other drive bay f the probl
115. nd remove input power for one minute 2 Ensure the processor is seated correctly Reapply input power and turn system on A If the issue persists see Getting Help CPU lt number gt initialization error detected CPU lt number gt initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn system off and remove input power for one minute 2 Ensure the processor is seated correctly 5 Reapply input power and turn system on 95 Error Code CPU0701 CPU0702 CPU0703 96 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action 4 Ifthe issue persists see Getting Help CPU lt number gt protocol error detected CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 If the issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor
116. nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product The battery maintains the blade configuration date and time information in the NVRAM when the blade is turned off You may need to replace the battery if an incorrect time or date is displayed during the boot routine You can operate the blade without a battery however the blade configuration information maintained by the battery in NVRAM is erased each time you remove power from the blade Therefore you must re enter the system configuration information and reset the options each time the blade boots until you replace the battery Re enter the time and date through the System Setup Remove the blade from the enclosure for at least one hour Install the blade in the enclosure PWN bP Enter the System Setup If the date and time are not correct in the System Setup replace the battery If the problem is not resolved by replacing the battery see Getting Help K NOTE If the blade is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery K NOTE Some software may cause the blade s time to speed up or slow down If the blade operates normally except for the time maintained by the System Setup the problem may be caused by a software rather than by a defec
117. nectors Item 1 a ph WN N Connector PWRD_EN NVRAM_CLR MANAGEMENT RISER MEZZ1_FAB_C MEZZ2_FAB_B NETWORK DAUGHTER CARD 1 bNDC1 MEZZ3_FAB_C Description System configuration jumpers Management riser card connector Mezzanine card connector for Fabric C Mezzanine card connector for Fabric B SD vFlash card connector NOTE The SD vFlash card connector is located underneath network daughter card 1 Network daughter card connector Mezzanine card connector for Fabric C 75 Item Connector 8 MEZZ4_FAB_B 9 NETWORK DAUGHTER CARD 2 6NDC2 10 CPU2 11 B3 B7 B11 B4 B8 B12 12 B10 B6 B2 B9 B5 B1 13 C1 C5 C9 C2 C6 C10 14 CPU3 15 PCle EXTENDER 16 J_BP1 17 USB3 18 USB2 19 USB1 20 C12 C8 C4 C11 C7 C3 21 INT USB1 22 D1 D5 D9 D2 D6 D10 23 MiniPERC CARD 24 BATTERY 25 J_BPO 26 CPU4 27 D12 D8 D4 D11 D7 D3 28 A3 A7 A11 A4 A8 A12 29 CPU1 30 A10 A6 A2 A9 A5 Al Description Mezzanine card connector for Fabric B Network daughter card connector Processor socket 2 Memory module sockets for processor 2 Memory module sockets for processor 2 Memory module sockets for processor 3 Processor socket 3 PCle extender card connector Hard drive backplane connector USB connector USB connector USB connector Memory module sockets for processor 3 Internal USB key Memory module sockets for processor 4 Storage controller card connector Connector for the 3 0
118. nfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is degraded Check memory device at location lt location gt The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt location gt Memory spare lost on lt location gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Memory redundancy is lost The memory may not be seated correctly misconfigured or has failed Review system logs for memory exceptions reinstall memory at location lt location gt Memory redundancy is degraded Error Code MEM7002 MEM8000 OSE0000 OSE0001 OSE0004 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help A hardware mismatch detected for memory riser Memory riser mismatch detected Check memory riser Memory riser is installed
119. nformation see Mode Specific Guidelines Up to two quad rank RDIMMs and up to three dual or single rank RDIMMs can be populated per channel e Up to three LRDIMMs can be populated regardless of rank count e Populate DIMM sockets only if a processor is installed For dual processor systems sockets Al to A12 and B1 to B12 are available For four processor systems sockets Al to A12 B1 to B12 C1 to C12 and D1 to D12 are available e Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs e Ina dual or four processor configuration the memory configuration for each processor must be identical For example if you populate socket Al for processor 1 then you must populate socket B1 for processor 2 and so on e Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed e Populate four DIMMs per processor one DIMM per channel at a time to maximize performance e If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration e Populate DIMMs based on the following proces
120. ngages easily into the socket 5 Install the processor in the socket a Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle on the system board b Align the pin 1 corner of the processor with the pin 1 corner of the system board Set the processor lightly in the socket Because the system uses a ZIF processor socket do not use force When the processor is positioned correctly it drops down into the socket with minimal pressure d Close the processor shield Rotate the socket release lever near the label marked CLOSE 1st until it is locked in position f Similarly rotate the socket release lever near the label marked OPEN 1st to the locked position CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 6 Install the heat sink If you are Reinstalling a Use a clean lint free cloth to remove the existing thermal grease from the heat sink heat sink Upgrading a If a new heat sink was supplied with the processor install it processor Reinstalling a Clean any remnants of thermal grease from the processor processor a Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 49 b Place the
121. nine card 2 Fabric B 5 optional mezzanine card 3 Fabric C 7 optional mezzanine card 4 Fabric B 9 heat sink for processor 2 11 memory sockets 48 13 memory modules 48 Cooling Shroud D 10 12 14 mezzanine card support bracket cooling shroud processor DIMM blank processor socket 3 hard drives 4 heat sink for processor 1 The cooling shroud covers the memory modules and directs air flow in the system Removing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data 1 Remove the blade from the enclosure 2 Open the blade 3 Hold the cooling shroud at both ends near the blade chassis and lift it up and away from the blade 29 Figure 6 Removing and Installing a Cooling Shroud 1 tabs 4 2 cooling shroud 3 slots on the chassis 4 Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and
122. ning threshold System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re seat the mezzanine card 3 Ifthe issue persists see Getting Help The mezzanine card lt number gt lt name gt voltage is less than the lower critical threshold Error Code VLTO232 VLTO233 VLTO234 Message Information Details Action Message Details Action Message Details Action Message Details Action System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re seat the mezzanine card 3 Ifthe issue persists see Getting Help The mezzanine card lt number gt lt name gt voltage is greater than the upper warning threshold System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re seat the mezzanine card 3 Ifthe issue persists see Getting Help The mezzanine card lt number gt lt name gt voltage is greater than the upper critical threshold System hardware detected an over voltage or under voltage condition
123. nment The lt name gt temperature is less than the lower warning threshold The lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The lt name gt temperature is less than the lower critical threshold The lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The lt name gt temperature is greater than the upper warning threshold The lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The lt name gt temperature is greater than the upper critical threshold The lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The lt name gt temperature is outside of range 139 Error Code TMPO118 TMPO119 TMP0120 TMPO121 TMP0122 140 Message Information LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details The lt name gt temperature is outside of range Check Fans
124. nstall or reconnect Server lt number gt is removed If removal was unintended check presence of the server then reinsert 10 module lt number gt is removed If removal was unintended check presence of the lO module then reinsert A hardware incompatibility detected between BMC iDRAC firmware and CPU Incompatibility between BMC iDRAC firmware and CPU Update firmware A hardware incompatibility was detected between BMC iDRAC firmware and Processor s An iDRAC or BMC firmware update is needed Update the BMC iDRAC firmware If the issue persists see Getting Help A hardware incompatibility detected between BMC iDRAC firmware and other hardware A hardware incompatibility was detected between BMC iDRAC firmware and other hardware An iDRAC or BMC firmware update is needed Update the BMC iDRAC firmware If the issue persists see Getting Help Hardware unsuccessfully updated for mezzanine card lt number gt Check presence of the hardware reinstall or reconnect then reattempt the update If the issue persists see Getting Help Hardware unsuccessfully updated for embedded NIC 101 Error Code HWC4015 HWC5001 HWC5002 HWC5004 HWC5006 HWC5008 HWC5010 HWC5014 102 Message Information Action Message Details Action Message Action Message Details Action Message Details Action Message Action Message Action Message Action Messag
125. ol before handling them Handle the memory modules by the card edges and avoid touching the components NOTE If you are removing more than one hard drive SSD label them so you can replace them in their original locations 4 Remove the following components a hard drives SSDs b hard drive backplane s c cooling shroud d mezzanine cards CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 5 Hold the blade chassis with one hand lift and pull the system board retention pin with the other hand and then slide the system board out of the open end of the chassis Ensure that the I O connector cover is still in place on the I O connector at the back of the board Remove the memory modules and memory module blanks Remove the processor s oO OND Remove the storage controller s 50 Figure 20 Removing and Installing the System Board 1 I O connector cover 2 retention pin 3 system board 4 tabs on system chassis 5 slots in system board tray Installing The System Board 1 Transfer the following components to the new system board e storage controller card s e internal USB key e processors and heat sinks or processor DIMM blanks e memory modules and memory module blanks A CAUTION Ensure that the system board plate is parallel with the chassis Slide the new system board into the open end of the blade chassis until the retention latch engages When the
126. ollowing options are exceptions e If System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to Add delete and arrange boot options e Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system Press lt F11 gt after you see the following message lt r11 gt UEFI Boot Manager If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For
127. om under the tab Rotate the socket release lever upward Similarly release the socket release lever near the label marked CLOSE 1st from the locked position and rotate the socket release lever upward Figure 18 Processor Shield Opening and Closing Lever Sequence 1 OPEN st label 2 open first lever 3 processor 4 close first lever 5 CLOSE st label 9 Hold the tab on the processor shield and rotate it upward and out of the way 10 Ifapplicable remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins 7 NOTE It is recommended that you install remove the socket protective cap from the processor shield with the processor shield in the open position A CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor 47 48 Figure 19 Removing and Installing a Processor NO aE socket release lever 2 ta
128. onsole terminal type By default the Remote Terminal Type option is set to VT 100 VT220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost C1E C States Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance ows you to enable or disable the processor to operate in turbo boost mode By efault the Turbo Boost option is set to Enabled ows you to enable or disable the processor to switch to a minimum erformance state when it is idle By default the C1E option is set to Enabled gt Or Q gt ows you to enable or disable the pro
129. oonnonononononnnnnnconnconnnornnonnni nano 71 5 Using System DiaQnostics ceccecceeceeeeceeeeeeeeeeeeeeeeeeeeseeeseeeseeseeeeeeeseeeeeeeeeeeees Dell OnlINE Diagnostics Li a Sa ee ns Dell Embedded System DIAN OS ES ta eee eine haan eas When To Use The Embedded System Diagnostics Running The Embedded System DiaQnOstiCs ccceeeeeeeteeeeeeeeeeeesenteseneessnteeeneessresienerentesentess System Diagnostic CONOS tc cd iii id Ata 6 Jumpers And COMNectOFS ccccconccnncccconcconenennnccnnnnnnnnccnnncnnnnnnnnnnnnnnne ran nnn nanenane nnee 74 System Board JUMper Settings san r a aE e a EE iara E E i SS 74 System Board EAN o e 75 Disabling A Forgotten Pass WO dci A A la 76 7 Technical Specification iaa 78 8 System MesSag OS ici dan 81 LED Ms a o 81 Viewing LED MeEss ages e dl dl E a el 81 Removing LED MESSITES A A ede ee id ca dec 81 System Error MESSAGES omisiones do 81 Warming Messages Lai a a the dds tel riot 154 Diagnostic MESES a ae i ii 154 Alert MESSAGES favs E T T tae 9 Getting Help Contacting Dell About Your System Front Panel Features And Indicators Figure 1 Front Panel Features and Indicators 1 drive bay O 2 drive bay 1 3 SAS hard drives PCle SSDs 4 status identification indicator 5 USB connectors 3 6 blade power button I blade handle release button K NOTE For more information on supported hard drive PCle SSD configurations see Hard Drives SSDs Using USB Diskette or USB
130. operating environment The system board lt name gt temperature is greater than the upper warning threshold System board lt name gt temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check the fans The system board lt name gt temperature is greater than the upper critical threshold System board lt name gt temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check the fans 137 Error Code TMPO104 TMPO106 TMPO107 TMPO108 TMPO109 138 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action The system board lt name gt temperature is outside of range System board lt name gt temperature is outside of range Ambient air temperature is too warm or cool The system board lt name gt temperature is outside of the optimum range Check Fans The memory module lt number gt temperature is less than the lower warning threshold Memory module lt number gt temperature is outside of range Ambient air temperature is too cool Check the system operating environ
131. or power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed 125 Error Code PWR1006 PWR1007 PWR1008 RFM1003 RFM1005 126 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details The user defined power settings have affected system operation If unintended review system configuration changes and power policy The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption The system performance degraded because power exceeds capacity System power exceeds capacity Performance degraded Check PSU configuration The system is currently operating in a performance degraded state to attempt protect from a power shutdown Review system configuration upgrade power supplies or reduce system power consumption The system performance degraded because power draw exceeds the power threshold System power exceeds threshold Performance degraded Check PSU configuration The power threshold is configured
132. or removal during this time Blinks green Drive predicted failure amber and off Blinks amber four Drive failed times per second Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds amber three seconds and off six seconds Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications The Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Dell PowerEdge M1000e Enclosure Owner s Manual provides information about enclosure features and describes how to troubleshoot the enclosure and install or replace the enclosure s components The Dell Chassis Management Controller User s Guide provides information on installing configuring and using the Chassis Management Controller CMC For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals Dell systems management application documentation provides information about installing and using the systems management software Any media that ships with your system that provides documentation and tools for configuring and managing your system
133. ord to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password Setup password This is the password that you must enter before you can boot your system This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system 19 CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password K NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to boot the system To assign a system and or setup password
134. osure 6 Install the I O connector cover over the I O connectors CAUTION If you are permanently removing a full height blade from the enclosure install two half height blade blanks Operating the system for extended periods of time without blade blanks installed can cause the enclosure to overheat 25 Figure 3 Removing and Installing the Blade blade handle 2 release button blade 4 guide rail on blade or blade blank guide rail on enclosure Installing A Full Height Blade 1 If you are installing a new blade remove the plastic cover from the I O connectors and save for future use 2 Orient the blade so that the handle is on the left side of the blade 3 Ifyou are installing the full height blade in bays 3 or 4 rotate the LCD module to the horizontal storage position to prevent accidental damage to the LCD screen 4 Align the guide rail on the upper edge of the blade so that the rail fits between the plastic guides on the enclosure 5 Slide the blade into the enclosure until the handle engages and locks the blade in place 26 Opening And Closing The Blade Opening The Blade A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read
135. outside of range Re seat module Details System performance may be degraded or the system may fail to operate Action 1 Turn system off and remove input power for one minute Reapply input power and turn system on Ensure the processor is seated correctly If the issue persists see Getting Help CPU0805 Message The power input for CPU lt number gt voltage regulator module is outside of range but it is attached to the system Details System performance may be degraded or the system may fail to operate Action 1 Turn system off and remove input power for one minute IN Reapply input power and turn system on AN Ensure the processor is seated correctly 4 If the issue persists see Getting Help CPU0806 Message CPU lt number gt voltage regulator module is incorrectly configured 98 Error Code CPU0816 HWC1001 HWC1002 HWC1005 HWC1006 HWC1009 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Action Message LCD Message Details Action Message Action Message LCD Message CPU lt number gt voltage regulator module incorrectly configured Check configuration System performance may be degraded or the system may fail to operate Review this manual for proper configuration and installation procedures CPU lt number gt voltage regulator module is absent
136. oving A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the blade from the enclosure 2 Open the blade WARNING The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling 3 Remove the cooling shroud CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 4 Loosen the retention sockets that secure the heat sink to the system board 5 Remove the heat sink 45 46 Figure 17 Removing and Installing a Heat Sink 1 heat sink 2 heat sink retention sockets 4 3 heat sink retention screws 4 Use a clean lint free cloth to remove any thermal grease from the surface of the processor shield CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the socket release lever near the label marked OPEN 1st and release the lever from the locked position by pushing down and out fr
137. physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines e Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on Sample Memory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section Es NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs Table 3 Memory Configurations Two Processors System Capacity DIMM Size in Number of Organization and DIMM Slot Population in GB GB DIMMs Speed 4 2 2 1R x8 1333 MT s A1 B1 1R x8 1600 MT s 8 2 4 1R x8 1333 MT s A1 A2 B1 B2 1R x8 1600 MT s me 5 8 1R x8 1333 MT s AL A2 A3 A4 BL B2 B3 B4 1R x8 1600 MT s 20 2 10 1R x8 1333 MT s A1 A2 A3 A4 AS B1 B2 B3 B4 B5 1R x8 1600 MT s 32 2 16 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 1R x8 1600 MT A8 B1 B2 B3 B4 B5 B6 oo S B7 B8 57 System Capacity in GB 32 64 64 96 96 128 128 160 160
138. r critical threshold Chassis power level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes fet ON If the issue persists see Getting Help Chassis power level current is outside of range Error Code ASROOOO ASROOO1 ASRO002 ASRO003 ASROOO08 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Chassis power level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes ge ON Ie ES If the issue persists see Getting Help The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application ha
139. rd drives SSDs controller extender backplane with backplane with card card two drive slots two drive slots Two SAS Storage SAS hard drive hard drives controller backplane with card two drive slots K NOTE The SAS drive backplane with four drive slots is installed on the system board connectors labeled J_BPO and J_BP1 K NOTE SAS hard drive backplane with two drive slots for drives installed in drive bay 0 is installed on the system board connector labeled J_BPO The PCle SSD backplane with two drive slots for PCle SSDs is installed on the system board connector labeled J_BP1 K NOTE To locate J_BPO J_BP1 MiniPERC CARD and the PCle EXTENDER connectors on the system board see System Board Connectors Removing A Hard Drive PCle SSD A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Not all operating systems support hot swappable drive installation See the documentation supplied with your operating system 1 Take the hard drive PCle SSD offline and wait until the indicator codes on the drive carrier signal that the drive may be removed safely When all indicators
140. rdware and system event log for exception events The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The watchdog timer interrupt was initiated The operating system or an application failed to communicate within the time out period No action was taken 87 Error Code ASRO100 ASRO101 ASRO102 ASRO103 ASRO104 88 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Check the operating system application hardware and system event log for exception events The BIOS watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The OS watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The OS watchdog timer shutdown the system The operating system or an application failed to communicate within the time out
141. re 3 Ifthe Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card 4 Install the blade in the enclosure 5 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled 6 Check if the new SD card is functioning properly If the problem persists see Getting Help 40 Figure 13 Replacing the SD Card 1 SDcard 1 2 SDcard2 3 management riser card 4 USB connector 5 SD card slot identification label Internal USB Key The blade provides an internal USB connector for a USB flash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Replacing The Internal USB Key is gt PWN P CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing
142. rning threshold System level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes BAW NP If the issue persists see Getting Help Error Code AMP0313 AMPO314 AMPO315 AMP0316 Message Information Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action System level current is less than the lower warning threshold System level current is outside of range System level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes AO ES If the issue persists see Getting Help System level current is greater than the upper warning threshold System level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes aA IN If the issue persists see Getting Help System level current is greater than the upper critical threshold System level current is outside of range System level current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes BWNEP If the issue persists see Getting Help System level current is outside of r
143. rsists see Getting Help SuperlO failed SuperlO failure Power cycle system System BIOS detected a failure with the SIO Remove and reapply input power lf the issue persists see Getting Help 119 Error Code PST0139 PSTO140 PSTO141 PSTO142 PSTO143 PSTO192 120 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Keyboard controller failed Keyboard controller failed Power cycle system System BIOS detected a failure with the Keyboard Controller Remove and reapply input power lf the issue persists see Getting Help System management interrupt initialization failed SMI initialization failed Power cycle system System BIOS failed to initialize the system management interrupt Remove and reapply input power If the issue persists see Getting Help QuickPath Interconnect QPI fatal error QuickPath Interconnect QPI fatal error Quick Path Interconnect failed during system POST Reboot the system If problem persists remove input power and re seat processors MRC fatal error Memory initialization error BIOS Memory testing failed Compare system memory installation to supported system memory configurations Reduce system configuration to minimum memory configuration Intel Trus
144. s Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If unintended verify drive installation Remove and re seat the indicated disk If the issue persists see Getting Help Fault detected on drive lt number gt in disk drive bay lt bay gt Fault detected on drive lt number gt in disk drive bay lt bay gt Check drive The controller detected a failure on the disk and has taken the disk offline Re seat the failed drive If the issue persists see Getting Help A predictive failure detected on drive lt number gt in disk drive bay lt bay gt The controller received a SMART error from the drive The drive is operational but needs replacement The drive will need replacement at the next service window Drive lt number gt is removed from disk drive bay lt bay gt Drive lt number gt removed from disk drive bay lt bay gt Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help Drive mismatch detected for drive lt number gt in disk drive bay lt bay gt Drive mismatch detected for drive lt number gt in bay lt bay gt Install correct drive type The installed disk does not meet the array requirements for example a SATA disk may not operate in an array containing SAS drives Verify that the disk meets the array req
145. s absent The lt name gt battery is absent Check battery The failed or missing lt name gt battery may reduce system performance Check system fans Replace the lt name gt battery Multiple storage controllers are incorrectly connected to the same backplane lt Bay ID gt Unsupported backplane configuration Check backplane configuration Reconnect cable If the issue persists see Getting Help CPU lt number gt has an internal error IERR CPU lt number gt has an internal error IERR System event log and OS logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review logs for fan failures replace failed fans If no fan failures are detected check inlet temperature if available and reinstall processor heat sink CPU lt number gt has failed the built in self test BIST 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly If the issue persists see Getting Help 91 Error Code CPU0003 CPU0004 CPU0005 CPU0006 CPU0008 92 Message Information Message Action Message Action Message L
146. s occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is less than the lower warning threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is less than the lower critical threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The lt name gt voltage is greater than the upper warning threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition 149 Error Code VLTO221 VLTO222 VLTO224 150 Messag
147. s the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt 10 Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup K NOTE Operating systems must be UEFl compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot
148. sor heat sink configurations 55 Table 2 Processor and Heat Sink Configurations Processor ee of DIMMs Type in Watts Processor Configuration Reliability Availability and Serviceability RAS Features mi t039 r per 4 Three DIMMs per channel Two processors ra 95 87 mm 20 Three DIMMs in 6 Two DIMMs per channel channels O and 3 and two DIMMs in E i land Four processors a 95 87 mm 40 Three DIMMs in 2 Two DIMMs per channel channels O and 3 and two DIMMs in channels 1 and 2 Mode Specific Guidelines Four memory channels are allocated to each processor The allowable configurations depend on the memory mode selected K NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in memory optimized independent channel mode x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for socke
149. splayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot System Assessment User Guide at dell com support manuals 73 Jumpers And Connectors System Board Jumper Settings IN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 5 System Board Jumper Settings Jumper Setting Description PWRD_EN 2 default The password feature is enabled pod The password feature is disabled NVRAM_CLR SOO default The configuration settings are retained at system boot e of The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system does not boot install the jumper and boot the system Remove the jumper before restoring the configuration information 74 System Board Connectors NVRAM_CLR En 20 19 18 17 Figure 26 System Board Connectors Table 6 System Board Con
150. st match Action Check chassis fabric type in CMC GUI and compare to the type of both IOM s HWC5034 Message A link tuning failure detected on IO module lt number gt Details Link tuning table not supported for this IO modular Action Update the CMC firmware If the issue persists see Getting Help HWC5036 Message A failure is detected on IO module lt number gt Details The IOM module performance may be impacted Action If the issue persists see Getting Help HWC6000 Message The lt name gt controller is offline Details Information and status from the controller is unavailable Action Remove and reapply input power If the issue persists see Getting Help HWC6002 Message The lt name gt controller is stuck in boot mode Details Information and status from the controller is unavailable Action Remove and reapply input power If the issue persists see Getting Help HWC6003 Message The lt name gt controller is booting HWC6004 Message Cannot communicate with lt name gt controller Details Information and status from the controller is unavailable 103 Error Code HWC7002 HWC7004 HWC7006 HWC7008 HWC7010 HWC7012 104 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Remove and reapply input power If the issue persists see Getting Help Server l
151. t covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Remove the blade from the enclosure Open the blade Remove the cooling shroud If applicable remove the following a SSD hard drive backplane s b mezzanine card s c system board If required lift the latch on the mezzanine card support bracket to the open position Locate the memory module socket s A CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket 61 10 11 12 If applicable install the following a system board b mezzanine card s c SSD hard drive backplane s If applicable close the latch on the mezzanine card support bracket Install the cooling shroud Close the blade Install the blade in the enclosure 1 5 Figure 22 Installing and Removing
152. t log for CMOS battery exceptions Remove and reapply input power If the issue persists see Getting Help DMA controller failed DMA controller failed Power cycle system Error Code PST0134 PSTO135 PSTO136 PSTO137 PSTO138 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action System BIOS detected a failure with the DMA controller during system POST Remove and reapply input power Interrupt controller failed Interrupt controller failed Power cycle system System BIOS detected a failure with the interrupt controller during system POST Remove and reapply input power If the issue persists see Getting Help Timer refresh failed Timer refresh failed Power cycle system System BIOS detected a timer refresh failure during system POST Remove and reapply input power lf the issue persists see Getting Help Programmable interval timer error Programmable interval timer error Power cycle system System BIOS detected an failure with the programmable interval timer during POST Remove and reapply input power lf the issue persists see Getting Help Parity error Parity error Power cycle system System BIOS detected a parity error during post Remove and reapply input power lf the issue pe
153. t number gt health changed to a warning state from a normal state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a critical state from either a normal or warning state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a nonrecoverable state from a less severe state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a warning state from more severe state Server lt number gt health changed to a critical state from a non recoverable state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a critical state from a nonrecoverable state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a nonrecoverable state Server lt number gt health changed to a warning state from a normal state Error Code LNK2700 MEMOOO00 MEMOOO01 MEMO002 MEMO003 MEM0004 Message Informatio
154. ted Execution Technology TXT fatal error Intel Trusted Execution Technology TXT fatal error TXT boot failed This could be related to memory errors or an error with the system TXT configuration A socketed TPM module may have been removed Check TPM presence Remove and reapply input power If the issue persists see Getting Help Shut down test failed Shut down test failed Power cycle system Error Code PSTO193 PSTO194 PSTO195 PSTO196 PSTO254 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details System BIOS shutdown test failed during POST Check system event log for CMOS battery exceptions Remove and reapply input power If the issue persists see Getting Help BIOS POST memory test failed BIOS POST memory test failed Check memory devices System BIOS POST memory test failed Compare system memory installation to supported system memory configurations Reduce system configuration to minimum memory configuration Remote access controller configuration failed Remote access controller configuration failed Check screen message System BIOS could not configure the Remote Access controller Cycle input power and power on the system If the issue persists see Getting Help CPU configuration f
155. that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid interference with other components in the blade the maximum allowable dimensions of the USB key are 15 9 mm wide x 57 15 mm long x 7 9 mm high Remove the blade from the enclosure Open the blade Locate the USB connector USB key If installed remove the USB key 41 DONA Insert the new USB memory key into the USB connector Close the blade Install the blade in the enclosure Enter the System Setup and verify that the USB key is detected by the system 2 lt A er A Figure 14 Replacing the USB Memory Key 1 USB memory key connector 2 USB memory key SD vFlash Card Replacing The SD vFlash Card 1 42 Remove the blade from the enclosure Ifinstalled remove the SD vFlash card from the card slot NOTE The SD vFlash card slot is located underneath LOM riser card 1 and can be identified by the SD vFlash card slot identification label To install the SD vFlash card insert the contact pin end of the SD card into the card slot on the vFlash media unit with the card label side facing up K NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot Install the blade in the enclosure Figure 15 Replacing the SD vFlash Card 1 SD vFlash card 2 SD vFlash card slot identification label 3 SD vFlas
156. the input power is within the operating requirements for the power supply Power supply lt number gt type mismatch Power supply lt number gt is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number gt is operating at 110 volts and could cause a circuit breaker fault A power supply that is designed to operate at 220V but is connected to a 110V power source requires additional current for operation The additional current may trip circuit breakers or cause other electrical issues with the input source Check input power source and cabling Use recommended input power Review this Manual If the issue persists see Getting Help Power supply lt number gt voltage rating does not match the system s requirements The system does not support mixed voltage power supplies Install a power supply with the correct voltage rating Power supply lt number gt is absent PSU lt number gt is absent Check PSU The supply has been removed or has failed 123 Error Code PSU0031 PSU1201 PSU1202 PSU1203 PSU1204 124 Message Information Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message Remove and reinstall the power supply Check c
157. ting Frequency in MT s 15V 1600 1333 1066 and 800 1333 1066 and 800 1600 1333 1066 and 800 1066 and 800 1333 1066 and 800 1333 and 1066 1333 and 1066 1066 1866 1600 1333 1066 and 800 1333 1066 and 800 1866 1600 1333 1066 and 800 1066 and 800 1333 1066 and 800 1866 1600 1333 and 1066 1 35 V 1333 1066 and 800 1066 and 800 1333 1066 and 800 1066 and 800 1066 and 800 1333 and 1066 1333 and 1066 1066 1600 1333 1066 and 800 1066 and 800 1600 1333 1066 and 800 1066 and 800 1066 and 800 1600 1333 and 1066 Maximum DIMM Rank Channel Dual rank Quad rank Dual rank Quad rank Dual rank Quad rank Quad rank Quad rank Dual rank Quad rank Dual rank Quad rank Dual rank Quad rank Processor DIMM DIMMs Operating Frequency in MT s Maximum DIMM Type Type Populated Rank Channel Channel 1 5 V 1 35 V 1600 1333 and Octal rank 1066 2 1600 1333 and 1600 1333 and Quad rank 1066 1066 1333 and 1066 Octal rank 3 1333 and 1066 1066 Quad rank 1066 Octal Rank General Memory Module Installation Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e RDIMMs and LRDIMMs must not be mixed e x4 and x8 DRAM based DIMMs can be mixed For more i
158. tive battery 71 5 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mo
159. ts with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on K NOTE Advanced ECC with Mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled 56 With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel x 16 DIMMs x 4 GB 48 GB and not 16 DIMMs x 4 GB 64 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed
160. uirements No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system 117 Error Code PSTO129 PSTO130 PSTO131 PSTO132 PSTO133 118 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Memory is configured but not usable Memory is configured but not usable Check memory devices The system BIOS encountered device failures or speed configurations that resulted in unused memory Re seat the memory modules If the issue persists see Getting Help System BIOS shadow failed System BIOS shadow failed Check memory devices Memory errors occurred copying BIOS image into system memory Remove input power Reduce system memory to minimum configuration and apply input power CMOS failed CMOS failed Power cycle system System BIOS detected a failure with CMOS memory during system POST Check system even
161. ule Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help Error Code VLTO102 VLTO103 VLTO104 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Processor module lt name gt voltage is greater than the upper warning threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Review system logs for power supply exceptions Remove the processor module Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help Processor module lt name gt voltage is greater than the upper critical threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions Remove the processor module Inspect processor socket for bent pins 3 Ifthe issue persists see Getting Help Processor module lt name gt voltage is outside of the allowable range Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage conditio
162. urrent is greater than the upper critical threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range 1 Review system power policy Error Code AMP0304 AMP0306 AMP0307 AMP0308 Message Information Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message 2 Check system logs for power related failures 3 Review system configuration changes 4 Ifthe issue persists see Getting Help The system board lt name gt current is outside of range System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes ANNP If the issue persists see Getting Help Disk drive bay lt name gt current is less than the lower warning threshold Disk drive bay lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes e E If the issue persists see Getting Help Disk drive bay lt name gt current is less than the lower critical threshold Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of the optimum range Review system power policy C
163. vigation KeYS ccccccccccccccsccsecsscsecsscsescsscsecsecsessessaccasesecsesseeaeaseass 22 BOO Manager SEES Mi i tilt Science E O 23 WEFI Boot Menuisntiidain Seas A A ee ee 23 Embedded System Managementes is avelssdvetersieleieelshtecnbad miei neheshn alte aiii 23 IDRAG Settings Utility ernie A enon de oneness Math E aaa ae 24 Entering The iDRAC Settings Utility 2 2 ccc cece cee cennceeeeeneeeeeeeeeeeeeesaaeeeseaeeeeseneeeeeseneeeeeseneeess 24 3 Installing Blade COMPOMNENMS ceeceeeeeeeeeeeeeeeeeeeeeeneeeaeeeeeeeeeeeeeeeeeeeeeseeeeeeeees 25 REGOMMENGER TOOIS iii liie fist a nite eve escitas donna tes 25 R emoving And Installing A Blade orina aaa a Ea aa T O AARIA a cacdasateanestins sere tpanteeiee Removing The Blade icono dana nai nena Rada Installing A Full HelghtBlade sto cai ia Opening And Closing The Blade 0 iii Opening Lhe Bladesissa nay e i a i ai Ad o GIOSINGSTMe Blades a e e er a E Inside Ehe Blade it etn Be lis COOLING SHOU se cis 5 deriecte lO e A A ie Olds Meson ater epreree Removing Th Cooling Shroud erien ieaiai iia Installing The Cooling Shroud Hard Drives S DS cnica aida Hs na ee a Odia tanned a a i Removing A Hard Drive PGleSSD a wwsd nite eni e EE EN EE A nares Installing A Hard Drive PCle SSD ccecceeccessceeeceeeeeeeeeeeeeeeceeeeeeeneeseeecneeceesieeseesessieeeiesneeeneeneees Shutdown Procedure For Servicing A Hard Drive PCle SSD Configuring The Boot Dres ata ias
164. voltage is greater than the upper warning threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help Error Code VLTO203 VLTO204 VLTO206 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action The system board lt name gt voltage is greater than the upper critical threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for
165. ws 2 2 3 tabs 2 4 storage controller card connector 6 3 5 Figure 25 Removing and Installing a PCle Extender Card 1 PCle extender card 2 screws 2 3 connector 4 tab 5 support bracket 6 notch Installing The Storage Controller Card PCle Extender Card 1 DpH Holding by its edges position the storage controller card PCle extender card so that the card connector aligns with the system board connector Adjust the other end of the card so that the card edge is secured to the bracket When correctly seated e the storage controller card is secured under the tabs on the support bracket e the notch on the PCle extender card is securely aligned with the corresponding tab on the support bracket Insert the card connector firmly into the system board connector until the card is fully seated Install the two screws to secure the storage controller card PCle extender card to the system board Reinstall the system board Install the blade in the enclosure 67 Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t
166. y for disk drive bay lt bay gt is low System has to remain powered on to charge the storage battery Allow the storage battery to charge If the issue persists see Getting Help The storage battery for disk drive bay lt bay gt has failed Battery for disk drive bay lt bay gt has failed Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The storage battery for disk drive bay lt bay gt is absent Battery for disk drive bay lt bay gt is absent Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The lt name gt battery is low The low lt name gt battery may impact system performance negatively Recharge the lt name gt battery if possible If the problem continues replace the lt name gt battery The lt name gt battery has failed The lt name gt battery has failed Check battery Error Code BATO019 CBLOO06 CPU0000 CPU0001 CPU0002 Message Information Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Action The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans Replace the lt name gt battery The lt name gt battery i
167. y if the password jumper is not installed in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status IN CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be enabled with Pre boot measurements By default the Intel TXT option is set to Off Menu Item BIOS Update Control Power Button AC Power Recovery Description Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For environments that do not require local BIOS updates it is recommended to set this fie
168. ystem BIOS screen is displayed 3 In the System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked vi Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt 6 Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options 21 If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The f

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