Dell PowerEdge 7250 Information Update
Contents
1. 6 Hot Plug Operation Not Supported for PERC 4 DC 7 Array Manager Not Supported 0 7 Essential Software Update Install Latest NIC Drivers 2 2 7 Systems Using Windows Server 2003 Enterprise Edition 7 Systems Using Red Hat Enterprise LinuxAS3 7 SDLT Tape Drive Updated Driver 2 8 BIOS Update Information 2 2 2 2 2 ee ee 8 CMOS Reset Not Required I YG 8 Recovering Boot Options in System Setup oaa aa aaa 9 Red Hat Enterprise Linux AS 3 Operating System aoaaa 10 BMC IP Address ErrorMessages 10 System Status Indicator Codes naa aaa a 11 Hard Drive Indicator Codes aaa ee 11 Platform Diagnostics aaa I I r r y 12 Factors Affecting System Performance 2 12 Disabling Console Redirection aaa aaa 12 Faulty CMOS Battery aaa GG YG 12 Asset Tag Utility FL I I I I 12 BMC Management Utility I I GG y 12 Setting Up Clusters Using Windows Server 2003 Enterprise Edition 13 Red Hat Enterprise Linux AS 3 Information 13 file roller Utility FF I r a 13 DKMS RPM 3 2 2 pii a as DD O DD eG 13 NET SNMP Utility I a 13 Contents 3 4 Obtaining Technical Assistance 2 20 22 2 13 Onlin Services 2 42 56 vod eee 4 ee i A ee mn 14 AutoTech Service2. I p G 2 2 N 15 Automated Order Status Service I 15 Technical Support Service I Y 15 Dell Enterprise Training and Certification 15 Problems With Your 0rder GG I I Y ug 16 Product Information FF I I I y 16 Returning Items for Warranty Repair or Credit x 16 Before YouCall I FI I I I I I I I I Y 16 Contacting Dell I I I I I I I I I I 18 Figure Figure 1 1 Location of Certificate of Authenticity 6 Tables Table 1 1 System Status Indicator Patterns 11 Table 1 2 SCSI Hard Drive Status Indicator Codes 11 Contents This document provides updated information about the following topics for your system Microsoft certificate of authenticity PERC4 DC information Important partition installation guidelines _ PERC4 DC hot plug operation not supported Array Manager not supported Essential software update install updated NIC drivers SDLT tape drive updated driver BIOS update information CMOS reset not required after BIOS update Recovering boot options in system setup BMC IP address error messages System status indicator codes Hard drive indicator codes Platform diagnostics Factors affecting system performance Disabling console redirection CMOS battery Asset tag utility BMC management utility Saetting up clusters using Windows Server
3. Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code New Zealand E mail New Zealand nz_tech_support dell com International Access Code 00 Country Code 64 E mail Australia au_tech_support dell com Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 671 16882 671 17514 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Information Update 29 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and
4. Red Hat Enterprise Linux AS 3 Information file roller Utility file roller version 2 2 3 4 may generate a segmentation violation when extracting tar files The 2 2 4 4 version of Nautilus also uses this program to uncompress files To avoid this problem use the tar bzip or cpio utilities to extract compressed files DKMS RPM The DKMS RPM is available on the Dell Support website at linux dell com dkms NET SNMP Utility When walking the HOS INFORMATION MIB using the snmpd daemon included in net snmp package 5 0 9 2 30E 1 the daemon may generate a segmentation violation Check the Red Hat website at http rhn redhat com for updates that will fix this problem Obtaining Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System in your Product Guide 2 Run the system diagnostics and record any information provided Information Update 13 www dell com support dell com 14 Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of onlinc services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services 5 If the preceding steps have not resolved the problem call Dell for technical assistance Ea NOTE Call technical support from a phone near or at the system so that technical support can assist you
5. Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Website www dell com ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support toll free 0 800 444 0733 0 810 444 3355 114515 7139 114515 7138 toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 18 Information Update Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Acco
6. Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 0925331381 0925331338 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Codc 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 049975 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Information Update 23 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Codc 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06
7. Reboot the system for the changes to take effect BMC IP Address Error Messages The Baseboard Management Controller BMC may issue error messages similar to the following message if the DHCP server IP address is not assigned Invoking PXEDhcp4 to obtain IP address Performing PXEbc sequence to obtain IP address Error in PXEBaseCodeInterfac gt Arp status return 8000000000000012 BMC IP Address configuration failed To prevent these error messages configure the DHCP server to assign a router IP address to the PXE client as in the following examples For systems using Windows Server 2003 Enterprise Edition use the DHCP Manager to add a scope option that assigns the router TCP IP address for thc PXE client automatically For systems using Red Hat Enterprise Linux AS 3 add the following line to the dhcpd conf file options routers lt IP address of PXE server gt Information Update System Status Indicator Codes The system bezel incorporates a system status indicator The system status indicator lights blue when the system is operating correctly and lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 1 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 1 1 System Status Indicator Patterns Blue Indicator Amber Indicator Description Off Off Power is not
8. Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Fax Technical Support Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 9172295 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Information Update 31 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E m
9. 2003 Enterprise Edition Use Device Manager to replace the default driver for each NIC with the updated drivers Systems Using Red Hat Enterprise Linux AS 3 The Linux folder on the resource CD contains the following 3 packages Intel LAN 70 RHLinux3 DRMS_RHEL3_IA64_A00 tar gz This package provides the e1000 and ians drivers in a DKMS compliant RPM format Intel LAN 70_RHLinux3_src_A00 tar gz This file contains the Linux Source Code for the e1000 and ians modules Intel LAN_70_RHLinux3_DKMS_BIN_IA64_A00 tar gz This file contains the Dell binary only DKMS RPMs for e1000 and ians modules This file supports a very limited set of kernels 2 4 21 4 2 4 21 9 and 2 4 21 9 0 2 as supplied by Red Hat and is only intended for organizations that follow a no source policy To install the drivers 1 Copy the binary DKMS RPM from the resource CD to a directory on your hard drive 2 Change to that directory and extract the file using the following command tar xzvf lt filename gt 3 If DKMS is not already installed on your system download DKMS from the Dell Support website at support dell com Information Update 7 www dell com support dell com Change to the directory created by extracting the downloaded file Install the drivers using the following commands rpm ivh el1000 e1000 5 2 17 5 3DKMS binary_only ia64 rpm rpm ivh ians 3 0 1 3dkms binary_only ia64 rpm For more information on the base and intermediate
10. E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Codc 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support Customer Care Sales Fax Switchboard 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 30 Information Update Country City International Access Code Country Code City Code Department Name or Service Area
11. Japan only support euro dell com Europe only Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certific
12. Technical Support Corporate Preferred Accounts PAD 1000 employces Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Information Update 33 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Pu
13. 103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Website support euro dell com E mail support euro dell com gr en emaildell Country Code 30 Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail ap_support dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3189 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 24 Information Update Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Acces
14. 2003 Enterprise Edition Red Hat Enterprise Linux AS 3 information Hil roller utility DKMS RPM NET SNMP utility Obtaining technical assistance Microsoft Certificate of Authenticity If you purchased a system with a Microsoft operating system the operating system Certificate of Authenticity COA is located on the system bezel see Figure 1 1 You should retain the bezel even if it is not used in the event you need to refer to the COA for support purposes Information Update 5 www dell com support dell com 6 Figure 1 1 Location of Certificate of Authenticity certificate of authenticity ee system bezel ee PERC 4 DC Information Important Partition Installation Guidelines For systems with a PERC 4 DC card installed and no operating system installed do not set up any drive partitions before installing the operating system partition or service partition If any partitions are already set up use dskpartx clean to remove them this EFT utility is located on the resource CD supplied with your system Although the dskpartx utility will remove the partitions more quickly you can also use the controller s BIOS Configuration Utility to remove the partitions 1 Torun the BIOS Configuration Utility press lt Ctrl gt lt m gt during system startup 2 From the Management menu select Configure and then click Clear Configuration Yes to remove the configuration 3 To clear the drives se
15. Dell PowerEdge 7250 Systems Information Update www dell com support dell com Notes Notices and Cautions F NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A N CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect PowerVault Axim DellNet and Dell OpenManage are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Intel is a registered trademark of Intel Corporation Red Hat is a registered trademark of Red Hat Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own June 2004 P N Y5640 Rev A00 Contents Microsoft Certificate of Authenticity I 5 PERC 4 DC Information I Y 6 Important Partition Installation Guidelines
16. Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Axim Technical Support outside of Japan Axim Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employecs Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 1162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 044 044 044 044 044 044 044 044 044 044 556 3468 556 3490 556 3801 556 4240 556 1465 556 3433 556 3430 556 1469 556 3469 556 1760 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 26 Information Update Country City International Access Code Country Code City Code Departm
17. ail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 0080 60 1256 toll free 0080 651 228 toll free 0080 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 32 Information Update Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com
18. ation Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Information Update 15 www dell com support dell com 16 Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning ltems for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by thc system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables m
19. ault options Before performing a BIOS recovery write down the current configuration settings so that you can restore the settings The EFI Boot Manager includes an EFI Boot option maintenance menu Ea NOTE Ensure that the CD drive is connected before restarting the system If the drive is not connected following a BIOS recovery it will be removed from the list of EFI Menu options Using the EFI Boot Manager 1 Turn on your system by pressing the power button on the system s front panel If your system is already on reboot it 2 Wait until the system tests arc completed The EFI Boot Manager screen appears From the EFI Boot Manager screen you can select thc following options Operating systems installed on your system Boot option maintenance menu Use this option to select boot devices and their relative order Use the up and down arrow keys to navigate through the list Press lt Enter gt to make a selection Windows Server 2003 Enterprise Edition 64 Bit Version Operating System Perform the following steps to recover thc boot options 1 From the EFI Boot menu select EFI Shell Built In and press lt Enter gt A list of devices is displayed At the Shell gt prompt type FSO and press lt Enter gt Change the directory by typing cd efi microsoft winnt50 and pressing lt Enter gt NOTE If you have more than one drive and the files are not located in the directory above you may need to type FS1 and re enter the
20. available to the system Off Blinking The system has detected an error and requires attention On Off Power is on and the system is operational Blinking Off The indicator has been activated to identify the system in a rack NOTE While the system is being identified the blue indicator blinks even though an error has been detected After the system is identified the blue indicator stops blinking and the amber indicator resumes blinking Hard Drive Indicator Codes Each SCSI hard drive carrier has two indicators a busy indicator on the bottom and a status indicator on the top The indicators provide information on the status of the respective hard drive Table 1 2 lists the drive status indicator codes Different codes display as drive events occur in the system For example in the event of a hard drive failure the drive failed code appears After the drive is selected for removal the drive being prepared for removal code appears After the replacement drive is installed the drive being prepared for operation drive online code appears Table 1 2 SCSI Hard Drive Status Indicator Codes Indicator Indicator Code Off Drive bay empty ready for insertion or removal Steady green Drive being prepared for operation drive online Blinks green four times per second Identify drive Blinks green twice per second at equal intervals Drive being prepared for removal Blinks green twice per second at unequal intervals Drive re
21. building Information Update 11 www dell com support dell com 12 Table 1 2 SCSI Hard Drive Status Indicator Codes continued Indicator Indicator Code Blinks amber four times per second Drive failed Blinks green then amber and then off repeating Predicted failure for the drive this sequence every two seconds Steady green Drive online Platform Diagnostics The Platform Diagnostics may lock up if more than 1000 iterations of a test are run Factors Affecting System Performance Disabling Console Redirection System video performance may be decreased if console redirection is enabled in system setup and you are running the EFI partition You should disable console redirection in system setup if console redirection is not required Faulty CMOS Battery If the system CMOS battery is faulty discharged or missing the BMC cannot accurately monitor the system status In this case as a precaution the system processor s will operate at a slower speed 800 MHz until the CMOS battery is replaced Asset Tag Utility The Asset Tag utility files are located in the Utilities Asset lag directory on the resource CD These files must be copied to a location on your hard drive or removable media in order to run the Asset Tag utility Alternately you can run the Asset Tag utility from the EFI Service Partition if a Service Partition is installed on your system When run from the EFT Service Partition the files are l
22. cal Support projectors PDAs printers switches routers and so on Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll toll f toll toll toll toll toll toll f toll toll toll toll toll toll toll toll toll f Tee Tee Tee Tee free Tee Tee Tee Tee free Tee Tee free Tee Tee Tee Tee 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2060 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2222 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Information Update 21 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Cou
23. command cd efi microsoft winnt50 Make note of the name of the boot file located in this directory Type cd msutil Run the nvrboot efi utility At the OS Boot Options Maintenance Tool type I for Import At the Enter IMPORT file path prompt type efi microsoft winnt50 boot000x where x is the number in the filename that you noted in step 4 on cm U A 9 Press lt Enter gt to continue 10 Reboot the system for the changes to take effect The EFI Boot menu now contains an option to launch Windows Information Update 9 www dell com support dell com 10 Red Hat Enterprise Linux AS 3 Operating System Perform the following steps to recover the boot options 1 on CAU A N 10 11 12 From the EFI Boot Manager select Boot option maintenance menu Select Add a Boot Option Select a volume Select the directory for thc EFI partition Select the Red Hat directory Select elilo efi Select N from Edit Existing Boot Option or make a new entry At the Enter New Description prompt type RHEL 3 AS or the name of the operating system Under New BootOption Data select the BootOption Data Type Selections include ASCII Unicode or No Boot Option Type the first character for the option you want to select or press lt Enter gt to select the default The default is Unicode At the Enter BootOption Data prompt type RHEL 3 AS or the name of the operating system Type Y to save the changes
24. dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 28 Information Update Country City Department Name or Service Area
25. edia such as CDs and diskettes and guides if the return is for credit 5 Pack thc equipment to be returned in thc original or equivalent packing materials You are responsible for paying shipping expenses You arc also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that arc missing any of the preceding reguirements will be refused at our receiving dock and returned to you Before You Call F NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available Information Update A N CAUTION Before servicing any components inside your computer see your Product nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Ope
26. ent Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 3420808075 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 Macao Country Code 853 Technical Support Customer Service Penang Malaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Information Update 27 www dell com support
27. lect Clear select all drives and then press lt F 10 gt The process may take one hour or more to complete After removing the partitions follow these guidelines to install the operating system and set up new partitions For systems that will use the Windows Server 2003 Enterprise Edition operating system install the service partition before installing the operating system Information Update For systems that will use the Red Hat Enterprise Linux AS 3 operating system install the service partition after installing thc operating system The EFI partition should be at least 200 MB in size to install the service partition Hot Plug Operation Not Supported for PERC 4 DC Your system supports hot plug expansion card removal and installation only if both the operating system and the particular expansion card support this feature The PERC 4 DC RAID controller does not support hot plug installation or removal although the Windows operating system may indicate that this card supports hot plug removal Array Manager Not Supported The Array Manager configuration software for PERC 4 DC is not supported on this system Essential Software Update Install Latest NIC Drivers To avoid potential system instability issues install the latest NIC drivers from the resource CD supplied with your system Updated drivers are included for the integrated NIC and the Intel Pro 1000 MT and Pro 1000 MF NIC cards Systems Using Windows Server
28. mbers Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support TechFax Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll toll toll toll toll toll toll toll Tee Tee Tee Tee Tee Tee Tee Tee 1 800 247 9362 1 800 950 1329 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 387 5757 1 800 387 5752 1 800 387 5755 1 866 440 3355 Cayman Islands Chile Santiago Country Code 56 City Code 2 General Support Sales Customer Support and Technical Support 1 800 805 7541 toll free 1230 020 4823 20 Information Update Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Tech Support website support dell com cn Tech Support E mail cn_support dell com Tech Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Techni
29. ntry Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax TechFax Switchboard 02 218627 27 02 218627 11 02 218627 14 02 2186 27 28 02 218627 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 22 Information Update Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com
30. ocated in the EFT Service Asset Tag directory See the Asset Tag Tool Release Notes on the resource CD for more information about using the Asset Tag Utility BMC Management Utility To use the SOL Proxy service after installing the BMC management utility using the BMC Install program you must either reboot the system or manually start the SOL Proxy service See the Baseboard Management Controller User s Guide for more information about manually starting the Information Update SOL Proxy service The Baseboard Management Controller User s Guide is available on the Dell Support website at support dell com or on the Systems Management and Documentation CD provided with your system Setting Up Clusters Using Windows Server 2003 Enterprise Edition When running the Windows 2003 Server Enterprise Edition Cluster Setup Wizard the Microsoft Cluster Service MSCS may not detect some of the shared disks If this occurs follow these steps to correct the problem 1 Click the Start button point to All Programs Administrative Tools Cluster Administrator 2 Add all missing shared disks to MSCS as physical disk resources See the operating system documentation for information on creating a new cluster resource in an existing cluster 3 If necessary reassign the quorum resource to another shared disk For more information see the operating system documentation For the latest host bus adapter drivers see www glogic com or www emulex com
31. rating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Information Update 17 www dell com support dell com Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below Ea NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Country Code Toll Free Numbers City Code
32. rchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free toll free toll free toll free toll free 1 877 Dellnet 1 877 335 5638 toll toll toll toll toll toll toll toll toll free or toll toll toll f toll toll toll Tee Tee Tee Tee free Tee Tee Tee Tee Tee Tee Tee Tee Tee 1 800 433 9014 1 800 247 9362 1 800 624 9896 1 800 624 9897 1 800 695 8133 1 877 577 3355 1 800 283 2210 1 800 822 8965 1 800 695 8133 1 877 459 7298 1 800 456 3355 1 800 234 1490 1 800 289 3355 1 800 879 3355 1 888 798 7561 1 800 671 3355 1 800 357 3355 1 800 247 4618 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 34 Information Update
33. s Code 00 Country Code 39 City Code 02 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax SalesFax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Information Update 25 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical
34. teaming drivers download thc NIC User s Guide Intel LAN_70_Manual IA64_A00 exe from the Dell Support website at support dell com SDLT Tape Drive Updated Driver You may see the following error message when using an external PowerVault 110T SDLT320 tape drive to back up your system with ntbackup exe running Windows Server 2003 Enterprise Edition The device reported an error on a reguest to write data to media Error reported invalid command To correct this problem install the new SDLT driver located in the Patches Windows Hotfix817688 directory on the Dell OpenManage Resource CD This fix can be installed by executing the Windows Server 2003 KB817688 ia64 ENU exe application BIOS Update Information CMOS Reset Not Required If you update the system BIOS using the iF lash64 BIOS update procedure you do not need to clear the system CMOS afterward as stated in your Software Guide in Upgrading the BIOS by Using IFlash64 To complete the iFlash64 BIOS update perform the following steps 1 When prompted to reboot thc system after the BIOS update remove the media device from the drive and restart the system Press lt F2 gt to run the BIOS setup program From the Exit menu select Load Setup Defaults Click Yes then save the changes and exit the setup program Information Update Recovering Boot Options in System Setup If the BIOS is recovered or updated the system setup options are reset to thc def
35. unts Corporate Customer Care 0820240530 16 Home Small Business Technical Support 0820 240530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Customer Care 02 48191 19 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia Transaction Sales Penang Malaysia 604 633 4949 604 633 4955 Information Update 19 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Nu
36. with any necessary procedures Ei NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service sec Technical Support Service and Before pp PP You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only Information Update support jp dell com
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