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Dell PowerEdge 2650 Installation and Troubleshooting Guide

1. SCSI Interface Cables SCSI interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI Configuration Information Although SCSI devices are installed in essentially the same way as other devices their configuration requirements are different To configure an external SCSI device follow the guidelines in the following subsections SCSI 1D Numbers Each device attached to a SCSI host adapter must have a unique SCSI ID number from 0 to 15 A SCSI tape drive is configured by default as SCSI ID 6 K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between For internal SCSI devices termination is configured automatically For external SCSI devices you should disable termination on all devices and use terminated cables See the documentation provided with any optional SCSI device you purchase for information on disabling termination External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive Installing an Ext
2. Memory parity failure at start address to end address Memory parity error at address No boot device available No boot sector on hard disk No PXE capable device available No timer tick interrupt Not a boot diskette PCI BIOS failed to install Plug amp Play Configuration Error Embedded xxx Plug amp Play Configuration Error PCI_n Primary backplane is not present Processor n internal error Processor bus parity error Processor in socket 1 not installed SCSI cable not present on connector A or B of the primary backplane Shutdown failure System backplane error System halted Must power down Time of day clock stopped Time of day not set please run SETUP program Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Unsupported DIMM detected in the RAID DIMM slot Unsupported RAID key detected Utility partition not available The VRM for the processor in socket n is not installed Warning Detected mode change from RAID to SCSI B of the embedded RAID subsystem Warning Detected missing RAID hardware for the embedded RAID subsystem Data loss will occur Press Y to switch mode to SCSI press any other key to disable both channels Press Y to confirm the change press any other key to cancel Warning Firmware is out of date please update Warning No microcode update loaded for processor X Write fault Write fault on selected drive Faulty or
3. 4 Remove the expansion card cage see Removing the Expansion Card Cage 5 Position the expansion card cage so that the riser board lies horizontally on your work surface 6 Release the expansion card a Open the expansion card latch see Figure 6 4 b Press the release tab on the card guide latch see Figure 6 4 c Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card cage see Replacing the Expansion Card Cage 9 Reconnect all expansion card cables 10 Replace the cover see Replacing the Cover in Troubleshooting Your System Memory Modules The six memory module connectors on the system board can accommodate 256 MB to 6 GB of registered memory modules The memory module connectors are arranged in pairs which consist of three banks DIMM A DIMM C Memory Upgrade Kits The system is upgradable to 6 GB by installing combinations of 128 256 512 MB and 1 GB registered DDR SDRAM modules You can purchase memory upgrade kits
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5. and disconnect the system from its electrical outlet 22 Remove the cover see Removing the Cover 23 Reinstall one of the expansion cards you removed in step 17 see Installing an Expansion Card in Installing System Options 24 Replace the cover see Replacing the Cover 25 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 26 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly 27 Repeat steps 21 through 26 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting a CD Drive Problem System cannot read data from a CD CD drive indicator fails to blink during boot Action 1 Enter the System Setup program to ensure that the IDE device is enabled see Using the System Setup Program in the User s Guide 2 Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly If the tests failed continue to step 3 3 Remove the bezel see Removing the Bezel 4 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 5 Ensure that the CD diskette drive tray is properly installed see Installing the CD Dis
6. 18 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 19 Enter the System Setup program and ensure that the microprocessor options match the new system configuration see Using the System Setup Program in your User s Guide As the system boots it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program If you installed a second microprocessor a message similar to the following appears Two 1 8 GHZ Processors Processor Bus 400 MHz L2 cache 512 KB Advanced If only one microprocessor is installed a message similar to the following appears One 1 8 GHz Processor Processor Bus 400 MHz L2 cache 512 KB Advanced 20 Confirm that the top line of the system data area in the System Setup program correctly identifies the installed microprocessor s see Using the System Setup Program in your User s Guide 21 Exit the System Setup program 22 Run the system diagnostics to verify that the new microprocessor is operating correctly See Running System Diagnostics for information on running the diagnostics and troubleshooting any problems that may occur System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see
7. System error message indicates a mouse problem Action Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video and PS 2 keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to step 2 Determine the type of mouse used and to which panel the mouse is connected a USB mouse is connected to a USB connector on either the front or back panel go to step 4 If a PS 2 mouse is not connected to the front panel PS 2 connector go to step 4 a PS 2 mouse is connected to the front panel PS 2 connector continue to step 3 Ensure that the PS 2 mouse is connected to the front panel using a keyboard mouse cable adapter The front panel PS 2 connector supports a mouse only with a keyboard mouse cable adapter If a PS 2 mouse is connected to the front panel PS 2 connector use a keyboard mouse cable adapter or replace the PS 2 mouse with a USB mouse If you do not have a keyboard mouse cable adapter see Getting Help for instructions on obtaining technical assistance Look at the mouse and the mouse cable for any signs of damage Click each button on the mouse If the mouse and its cable appear to be free of physical damage and the buttons work go to s
8. an Expansion Card in Installing System Options Replace the cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Run Quick Tests in the system diagnostics If the tests do not complete successfully see Getting Help for information on obtaining technical assistance For each of the remaining expansion cards perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Reinstall one of the expansion cards you removed in step 12 d Run Quick Tests in the system diagnostics If the tests do not complete successfully see Getting Help for information on obtaining technical assistance If you have reinstalled all of the expansion cards and the Quick Tests are still failing see Getting Help for information on obtaining technical assistance Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicating a problem with system memory Action 1 Turn on the system including any attached peripherals If no error messages appear go to step 15 Enter the System Setup program to check the system memory setting see Using the System Setup Program in the User s Guide for instructions If the amount of memory matches the system memory setting go to step 15
9. are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call y NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure that the system documentation is available A CAUTION Before servicing any components inside your computer see Safety First For You and Your System Diagnostics Checklist Name Date Address Phone number Service tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network yes J no Network version and network card Programs and versions See your operating system documentati
10. as needed K NOTE The memory modules must be PC 1600 compliant Memory Module Installation Guidelines Starting with the connector nearest the power supplies the memory module connectors are labeled DIMM A1 through DIMM C2 see Figure A 3 When you install memory modules follow these guidelines 1 You must install memory modules in matched pairs Install a pair of memory modules in connector DIMM Al and A2 before installing a second pair in connectors B1 and B2 and so on Table 6 3 lists several sample memory configurations based on these guidelines Table 6 3 Sample Memory Module Configurations Memory 256 MB 512 MB 1 GB 2 GB 2 GB 3 GB 6 GB 1GB 1GB 1 GB Performing a Memory Upgrade CAUTI ON Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Install or replace the memory module pairs as necessary to reach the desired memory total see Installing Memory Modules and Removing Memory Modules See Figure A 3
11. improperly installed faulty or missing PS M n EOCB2 M SPARE ROW Correctable errors threshold was met in a memory bank errors were remapped to the spare row See Troubleshooting System Memory in Troubleshooting Your System EOCF1 IBE DIMM Bank Memory modules installed in the specified bank are not the same type and size faulty memory Ensure that all banks contain memory modules of the same type and size and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System module s EOCF1 POST MEM 64K Parity failure in the first 64 KB of main memory See Troubleshooting System Memory in Troubleshooting Your System EOCF1 POST NO Main memory refresh verification failure Ensure that all banks contain memory modules of the same type and size and MEMORY that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System EOCF5 Multiple single bit errors on a single memory See Troubleshooting System Memory in Troubleshooting Your System SBE module EOD76 DRIVE FAIL Faulty or improperly installed hard drive or RAID See Troubleshooting Hard Drives and Troubleshooting a RAID Controller controller Card in Troubleshooting Your System EOFO4 CMOS write read failure faulty system board See Getting Help EOFO4 POST CPU Microprocessor speed control se
12. improperly installed memory modules Faulty or missing CD diskette drive subsystem hard drive or hard drive subsystem No operating system on hard drive lt F12 gt pressed during POST and no PXE devices are detected See Troubleshooting System Memory in Troubleshooting Your System Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System Check the hard drive configuration settings in the System Setup program see Using the System Setup Program in the User s Guide Check the configuration settings in the System Setup program for the NICs see Using the System Setup Program in the User s Guide If the problem persists see Troubleshooting the NICs in Troubleshooting Your System Faulty system board See Getting Help No operating system on diskette Use a bootable diskette Loose cables to expansion card s Ensure that all appropriate cables are securely connected faulty or improperly installed expansion to the expansion cards If the problem persists see card Error encountered in initializing PCI device faulty system board Error encountered in initializing PCI adapter Troubleshooting Expansion Cards in Troubleshooting Your System Install the NVRAM_CLR jumper and reboot the system see Figure A 2 for jump
13. indicates that the power supply is operational Red indicates a problem with the power supply fan failure voltage error etc Green indicates that power is present at the power supply and that the system is connected to a power source SCSI Hard Drive I ndicator Codes Each SCSI hard drive carrier has two indicators a busy indicator and a status indicator see Figure 2 5 The indicators provide information on the status of the respective hard drive Table 2 6 lists the drive indicator codes Figure 2 5 SCSI Hard Drive I ndicators drive status indicator drive busy indicator Table 2 6 lists the drive indicator codes Different codes display as drive events occur in the system For example in the event of a hard drive failure the drive fail code appears After the drive is selected for removal the preparing for removal code appears After the replacement drive is installed the preparing for operation drive online code appears Table 2 6 SCSI Hard Drive Indicator Codes Drive Status I ndicator Indicator Code Drive being prepared for operation drive online Steady green NOTE The drive busy indicator signifies whether the hard drive is active on the SCSI bus This indicator is controlled by the hard drive NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status see Figure 2 6 Table 2 7 lists the NIC indicato
14. information on these help tools see Getting Help Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide System Status Indicators System Identification Indicators Front Panel Indicators and Features Back Panel Indicators and Features Power Indicator Codes SCSI Hard Drive Indicator Codes NIC Indicator Codes Cooling Fan Indicator Codes LCD Status Messages System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Applications operating systems and the system itself are capable of identifying problems and alerting you to them When a problem occurs a message may appear on the monitor or front panel status LCD or a beep code may sound A variety of messages and codes can indicate when the system is not functioning properly System status indicators 1 System identification identifiers Front panel indicators and features Back panel indicators and features Power indicator codes 1 SCSI hard drive indicator codes 1 NIC indicator codes Cooling fan indicator codes LCD status messages 1 System messages 1 System beep codes Warning messages Diagnostics messages Alert messages The system indicators and features are illustrated in Figure 2 1 through Figure 2 6 This section also describes each type of message and lists the possible causes and
15. supplied in special drive carriers that fit in the hard drive bays K NOTE You should only use drives that have been tested and approved for use with the SCSI backplane board You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives See Installing and Configuring SCSI Drivers in the User s Guide for information and instructions NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity SCSI hard drive allow enough time for the formatting to be completed Long format times for these drives are normal For example an exceptionally large drive can take over an hour to format SCSI Backplane Board Configuration The hard drive bays provide space for up to five 1 inch SCSI hard drives The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board The system provides several options for hard drive configurations 1 SCSI backplane daughter card see Installing a SCSI Backplane Daughter Card o 1x5 configuration without the SCSI backplane daughter card installed o 2 3 split configuration with the SCSI backplane daughter card installed 1 SCSI controller o Onboard SCSI controller o Optional integrated RAID controller see Activating the Integrated RAID Controller o RAID controller card see Installing a
16. system the microprocessor must be installed in the PROC 1 socket The following items are included in the microprocessor upgrade kit 1 A microprocessor 1 A heat sink Two securing clips 1 A cooling fan 1 A VRM if adding a second microprocessor Adding or Replacing a Microprocessor A CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System If you are installing a second microprocessor go to step 6 K NOTE The system is designed to allow you to remove the microprocessor heat sink without removing the microprocessor cooling fan However you can remove the fan to provide easier access to the heat sink see Removing a Cooling Fan 3 Remove the microprocessor heat sink a Press down on the heat sink securing clips to release the clips from the retaining tabs on the ZIF socket see Figure 6 7 b Remove the heat sink securing clips CAUTION The microprocessor and heat sink can become extremely hot Be sure the microprocessor has had sufficient time to
17. test group are completed successfully the problem is most likely caused by software This section provides some general guidelines for analyzing software problems For detailed troubleshooting information on a particular program see the documentation that accompanied the software or consult the support service for the software Installing and Configuring Software Use virus scanning software to check newly acquired programs and files for viruses before installing the programs on the system s hard drive Viruses can quickly use all available system memory damage or destroy data stored on the hard drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase Before installing a program read its documentation to learn how the program works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine The software installation routine assists users in transferring the appropriate program files to the system s hard drive Installation instructions may provide details about how to configure the operating system to successfully run the program Always read the installation instructions before running a program s installation routine When you run the installation routine be prepared to respond to prompts for information about how the system s operating
18. that any cables are routed so that they will not be damaged by the cover p Align the cover with the cover alignment hooks on the sides of the chassis and slide the cover forward see Figure 5 3 3 Tighten the three thumbscrews that secure the cover to the chassis 4 Replace the bezel see Replacing the Bezel Checking the Equipment This section provides troubleshooting procedures for external devices that connect to the system such as the monitor keyboard or mouse Before you perform any of the procedures see External Connections Troubleshooting the Video Subsystem Problem Monitor Monitor interface cable Video memory 1 Video logic Action 1 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video and PS 2 keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to step 2 2 Check the system and power connections to the monitor 3 Run the video tests in system diagnostics If the tests run successfully the problem is not related to video hardware Go to Finding Software Solutions If the tests did not run successfully see Getting Help for instructions on obtaining technical assistance Troubles
19. two color combinations White characters on a blue background Information only no action is required Amber characters on a black background The system needs attention Table 2 9 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE Before you perform any procedures described in Table 2 9 see Before You Begin in Troubleshooting Your System Table 2 9 LCD Status Messages Line 1 Line 2 Causes Message Message SYSTEM SYSTEM NAME SYSTEM ID is a unique name five characters or ID less defined by the user SYSTEM NAME is a unique name 16 characters or less defined by the user The system ID and name display under the following conditions The system is powered on The power is off and active POST errors are displayed E0000 OVRFLW CHECK LCD overflow message LOG A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message 0119 TEMP AMBIENT Ambient system temperature is out of acceptable range E0119 TEMP BP Backplane board is out of acceptable temperature range E0119 TEMP CPU n Specified microprocessor is out of acceptable temperature range E0119 TEMP SYSTEM
20. 2 Boot the system from the first diagnostics diskette If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed telling you that the diagnostics is loading The Diagnostics menu appears The menu allows you to run all or specific diagnostic tests or to exit system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see it on your monitor screen For a quick check of the system select Test All Devices and then select Quick Tests This option runs only the device tests that do not require user interaction and that do not take a long time to run Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly To test a particular device select Test One Device For a complete check of the system select Test All Devices and then select Extended Tests To check a particular area of the system choose Advanced Testing When you select Advanced Testing the main screen of the diagnostics appears This screen includes a listing of the various device groups in the system and the system s service tag To view data on test results select Information and Results Select Program Options to view the program options screen which lets you set various test parameters By selecting the Device Configuration option you can see an overview of the devices in the system Selecting Exit to MS DOS exits t
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25. Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Getting Help umpers and Connectors Abbreviations and Acronyms Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2001 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge Dell OpenManage Dimension Inspiron Dell Precision OptiPlex Latitude and DellNet are trademarks of Dell Computer Corporation Intel is a registered trademark of Intel Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademar
26. Displays the results of the tests Errors Displays errors detected during the tests Help Displays a series of help options including Menu Keys Device Group Device Test and Versions Devices Most of the device groups consist of several devices Use the Devices option to select individual devices within the device group s When you select Devices the following options are displayed Run Tests Tests Select Parameters and Help Table 4 1 lists all of the possible values for each option Table 4 1 Devices Options Option Run Tests Displays seven options One All Select Options Results Errors and Help Allows you to select individual devices to tailor the testing process to your particular needs You can choose one or more devices from the list Tests When you choose Tests four options are displayed Run Tests Select Parameters and Help Select Allows you to choose one or more devices from a particular device group Three options are displayed One All and Help Parameters Determines how a particular test will be run Help Displays a list of help topics Select The Select option in the Device Groups menu allows you to choose one or more devices from a particular device group Three options are displayed One All and Help Config Choosing Config from the Device Groups menu displays information about the particular device that is highlighted Error Messages When you run a test in the d
27. E Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed 3 Insert the hard drive carrier into the drive bay see Figure 7 1 4 Close the hard drive carrier handle to lock it in place 5 Replace the bezel see Replacing the Bezel in Troubleshooting Your System 6 Install any required SCSI device drivers see Installing and Configuring SCSI Drivers in the User s Guide for information 7 Ifthe hard drive is new run the SCSI controllers test in system diagnostics Removing a SCSI Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel see Removing the Bezel in Troubleshooting Your System 2 Take the hard drive offline and wait until the SCSI hard drive indicator codes on the drive carrier signal that the drive may be removed safely see Table 2 6 If the drive has been online the drive status indicator will blink green two times a second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive see Figure 7 1 4 Slide the hard driv
28. First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Locate the memory module connectors from which you will remove memory modules see Figure A 3 4 Press down and outward on the memory module connector ejectors until the memory module pops out of the connector see Figure 6 5 5 Repeat steps 3 and 4 of this procedure to remove any other memory modules 6 Perform steps 4 through 8 of the procedure in Performing a Memory Upgrade System Board Tray See Figure A 3 to identify the system board components Removing the System Board Tray A CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Rotate the system board tray leve
29. Otherwise continue to step 4 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 6 Reseat the memory modules in their connectors see Installing Memory Modules in Installing System Options 7 Replace the cover see Replacing the Cover 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Enter the System Setup program and check the system memory again If the amount of memory installed does not match the system memory setting perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover NOTE There are multiple configurations for the memory modules see Memory Module Installation Guidelines in Installing System Options The following steps are an example of one configuration 10 Swap the memory module pair in bank 1 with another pair of the same capacity 11 Replace the cover see Replacing the Cover 12 Reconnect your system and peripherals to their electrical outlets and turn on the system 13 As the system boots observe the monitor screen and the indicators on the keyboard 14 Perform the followi
30. RAID Controller Card Cabling o If a RAID controller card is not installed no cables are required to use either the onboard SCSI controller or optional integrated RAID controller in either a 1x5 or 2 3 split configuration o If a RAID controller card is installed cables can be connected from the controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card will use the onboard SCSI controller or optional integrated RAID controller o If a cable is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed to activate the 2 3 split configuration Otherwise the system will display an error message See Figure A 5 to locate the connectors on the SCSI backplane board Installing a SCSI Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel see Removing the Bezel in Troubleshooting Your System 2 Open the hard drive carrier handle see Figure 7 1 Figure 7 1 Installing a SCSI Hard Drive hard drive carrier handle NOTIC
31. Safety First For You and Your System in Troubleshooting Your System A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the System I nformation document for additional information NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Remove the expansion card cage see Removing the Expansion Card Cage 4 Remove the system battery see Figure 6 10 See Figure A 3 to locate the system battery on the system board You can pry the system battery out of its connector with your fingers or with a blunt nonconductive object such as a plastic screwdriver 5 Install the new system battery with the side labeled facing up see Figure 6 10 Figure 6 10 Removing and Installing the System Battery CF system battery battery connector 6 Replace the expansion card cage see Replacing the Expansion Card Cage 7 Replace the cover see Replacing the Cover in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system o
32. System board is out of acceptable temperature range E0212 System power supply is out of acceptable voltage range faulty or improperly installed power E0212 Faulty battery faulty system board E0212 Backplane board is out of acceptable voltage range E0212 VOLT BP 5 Corrective Actions This message is for information only You can change the system ID and name in the System Setup program See your system s User s Guide for instructions Check the SEL for details on the events See Troubleshooting System Cooling in Troubleshooting Your System See Troubleshooting System Cooling in Troubleshooting Your System If the problem persists ensure that the microprocessor heat sinks are properly installed see Adding or Replacing a Microprocessor in Installing System Options See Troubleshooting System Cooling in Troubleshooting Your System See Troubleshooting Power Supplies in Troubleshooting Your System See Troubleshooting the System Battery in Troubleshooting Your System Ensure that the power cables are securely connected to the backplane board see Installing Drives If the problem persists see Troubleshooting Power Supplies in Troubleshooting Your System E0212 VOLT CPU VRM Microprocessor VRM voltage is out of acceptable Ensure that supported VRMs of the same type are properly ins
33. actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following subsections System Status Indicators The system s bezel has an indictor that can represent system status when the bezel is installed see Figure 2 1 The indicator signifies when the system is operating properly or when the system needs attention The back panel indicator functions the same as the bezel indicator The back panel indicator connector allows an indicator to be attached that will also function the same as the bezel indicator see Figure 2 3 A caution code signifies a problem with microprocessors power supply system or power supply fans system temperature hard drives system memory expansion cards or integrated SCSI controller Table 2 1 lists the system s status indicator codes Figure 2 1 System Status I ndicators system identification indicator status indicator caution indicator system status indicator connector Table 2 1 System Status I ndicator Codes Bezel Indicators Back Panel I ndicators Indicator Code No power is available to the system or the system is not powered on The system is operating normally ng Amber blinking The system has detected an error and requires attention Blue blinking The system is identifying itself see System Identification Indicators System Identification I ndicators The identification buttons on
34. ation Signifies when the system is operating correctly or when the system needs attention and can identify a particular system see indicator System Identification Indicators System identification button Can be used to identify a particular system see System Identification Indicators Power Indicator Codes The system has indicators on the front panel and the power supplies that signify system power status Power Button I ndicator Codes The power button controls the power input to the system s power supplies The power button indicator can provide information on power status see Figure 2 2 Table 2 4 lists the power button indicator codes Table 2 4 Power Button I ndicator Codes Indicator Code Indicates that power is supplied to the system and the system is operational Indicates that no power is supplied to the system Indicates that power is supplied to the system but the system is in a standby state For more information on standby states see your operating system documentation Power Supply I ndicator Codes Each hot pluggable power supply has indicators that can provide information on power status fault and the presence of power see Figure 2 4 Table 2 5 lists the power supply indicator codes Figure 2 4 Power Supply Indicators power on indicator fault indicator power present indicator Table 2 5 Power Supply I ndicator Codes indicator Indicator Code Green
35. cess controller RAM random access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minute RTC real time clock SBE single bit ECC SCSI small computer system interface sec second s SEC single edge contact SEL system event log SDRAM synchronous dynamic random access memory SIMM single in line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block UPS uninterruptible power supply USB universal serial bus v volt s VAC volt s alternating current VDC volt s direct current VGA video graphics array VLSI very large scale integration VRAM video random access memory VRM voltage regulator module w watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance Your system is a high speed server that offers significant service and upgrade features The system includes the following ser
36. cool before handling NOTICE Never remove the heat sink from a microprocessor unless you intend to remove the microprocessor The heat sink is required to maintain proper thermal conditions c Remove the heat sink Figure 6 7 Removing and Installing the Heat Sink securing clips 2 microprocessor 4 Pull the socket release lever straight up until the microprocessor is released see Figure 6 8 5 Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor NOTICE Be careful not to bend any of the pins when removing the microprocessor Bending the pins can permanently damage the microprocessor Figure 6 8 Removing and Installing the Microprocessor microprocessor pin 1 locators microprocessor socket 6 Unpack the new microprocessor If any of the pins on the microprocessor appear bent see Getting Help for instructions on obtaining technical assistance 7 Ensure that the release lever on the microprocessor socket is in the upright position 8 Align pin 1 on the microprocessor see Figure 6 8 with pin 1 on the microprocessor socket K NOTE No force is needed to install the microprocessor in the socket When the microprocessor is aligned correctly it should drop into the socket 9 Install the microprocessor in the socket see Figure 6 8 NOTI CE Positioning the microprocessor incorrectly can permanently damage the microproces
37. ct the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Locate the memory module connectors in which you will install a memory module see Figure A 3 4 Press down and outward on the memory module connector ejectors as shown in Figure 6 5 to allow the memory module to be inserted into the connector Figure 6 5 Removing and Installing a Memory Module A a 3 4l memory module connector ejectors 2 alignment key 5 Align the memory module s edge connector with the alignment key and insert the memory module in the connector see Figure 6 5 The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way 6 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector see Figure 6 5 When the memory module is properly seated in the connector the memory module connector ejectors should align with the ejectors on the other connectors with memory modules installed 7 Repeat steps 3 through 6 of this procedure to install the remaining memory modules 8 Perform steps 4 through 8 of the procedure in Performing a Memory Upgrade Removing Memory Modules CAUTI ON Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety
38. e Accounts North Large Corporate Accounts East Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK General Support General Support Technical Support Customer Care Fax TechFax en free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 free 800 858 2062 o free 800 858 2999 o free 800 858 2020 o free 800 858 2355 e o toll free 800 858 2055 toll free 800 964108 toll free 800 907308 980 9 15 3978 0800 012 0435 02 22 83 27 27 02 22 832711 02 22 83 27 14 02 22 83 27 28 City Code 2 Switchboard Website support euro dell com E mail czech_dell dell com Denmark Horsholm Technical Support Relational Customer Care International Access Code 00 Home Small Business Customer Care Country Code 45 Switchboar Fax Technical Support Upplands Vasby Sweden Fax Switchboard Website support euro dell com E mail den_support dell com E mail Sup port for Servers Nordic_server_support dell com Dominican Republic General Support El Salvador Finland Helsinki General Support Technical Support International Access Code Technical Support Fox 990 Relational Customer Care Country Code 358 Home Small Business Customer Care mn ax City Code 9 Switchboard Website support euro dell com E mail fin_sup
39. e defective see Getting Help for instructions on obtaining technical assistance 5 If possible swap the interface cable with a known working cable If the problem is resolved the interface cable must be replaced see Getting Help for instructions on obtaining technical assistance 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved the USB device must be replaced If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting the NICs Problem A NIC cannot communicate with the network Action 1 Check the appropriate indicator on the NIC connector see Figure 2 6 A green indicator shows that the adapter is connected to a valid link partner A blinking amber indicator shows that network data is being sent or received If the link indicator is not on check all cable connections Try changing the auto negotiation setting if possible Try another port on the switch or hub If you are using a NIC expansion card instead of the integrated NICs see the documentation for the NIC card 2 Ifthe indicator does not light the network driver files might be damaged or deleted Check the drivers and remove and reinstall the drivers if applicable You must reboot your system for the reinstalled drivers to become active 3 Ensure that the appropriate drivers are i
40. e out until it is free of the drive bay see Figure 7 1 If you are permanently removing the hard drive install a blank insert 5 Replace the bezel see Replacing the Bezel in Troubleshooting Your System CD and Diskettes Drives ACD drive and a diskette drive mount together on a tray that slides in the front panel and connects to the controllers on the system board through the SCSI backplane board Removing the CD Diskette Drive Tray 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System w Grasp the CD diskette drive tray release handle and pull the tray from the system see Figure 7 2 4 Slide the CD diskette drive tray out of the system Figure 7 2 Removing and Installing the CD Diskette Drive Tray CD diskette drive tray release handle Installing the CD Diskette Drive Tray Align the CD diskette drive tray with the opening in the front panel Press the CD diskette drive tray release handle until the tray snaps into place see Figure 7 2 Replace the bezel see Replacing the Bezel in Troubleshooting Your System Reconnect your system and peripherals to their electrical outlets and turn on the system Activating the Integrated RAID Controller A oo gt Bs CAUTI ON Replace the battery only with the same or equivalent type recommended by the manufact
41. econd BTU British thermal unit c Celsius cD compact disc CGA color graphics adapter cm centimeter s CMOS complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current DDR double data rate DIMM dual in line memory module DIN Deutsche Industrie Norm DIP dual in line package DMA direct memory access DOC Department of Communications in Canada dpi dots per inch DRACIII remote access card DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ERA embedded remote access ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram s G gravities GB gigabyte s GUI graphical user interface Hz hertz 1 0 input output ID identification IDE integrated dri
42. ector until the card is fully seated c When the card is seated in the connector close the expansion card latch see Figure 6 4 The card guide latch closes automatically as the card is seated in the connector Figure 6 4 Installing an Expansion Card card guide latch expansion card latch riser board 9 Replace the expansion card cage see Replacing the Expansion Card Cage 10 Reconnect all expansion card cables including those for the new card See the documentation that came with the card for information about its cable connections NOTE If the expansion card you are installing is of a different operating speed as the card already installed on the same PCI bus all expansion cards on that bus will operate at the slower speed 11 Replace the cover see Replacing the Cover in Troubleshooting Your System Removing an Expansion Card CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Disconnect all expansion card cables
43. ee Before You Call and then call the number for your country as listed in Dell Contact Numbers Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call see Dell Contact Numbers Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see Dell Contact Numbers Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box For the telephone number to call see Dell Contact Numbers 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables software floppy disks and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You
44. emoving the Cover in Troubleshooting Your System 2 Pull the fan straight up to clear the chassis see Figure 6 1 Figure 6 1 Removing and Installing a Cooling Fan expansion card fan microprocessor fans 2 cooling fan fan connector Replacing a Cooling Fan K NOTE The procedure for installing each individual fan is the same 1 Lower the fan into the retention base until the fan snaps into position see Figure 6 1 2 Replace the cover see Replacing the Cover in Troubleshooting Your System Power Supplies The system includes one or two hot pluggable power supplies Removing a Power Supply NOTICE The power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on 1 Squeeze the latch at the bottom of the power supply handle 2 Rotate the power supply handle up until the power supply is released from the chassis see Figure 6 2 3 Pull the power supply straight out to clear the chassis see Figure 6 2 Figure 6 2 Removing and Installing a Power Supply power supply power supply handle Replacing a Power Supply 1 With the power supply handle in the extended position slide the new power supply into the chassis see Figure 6 2 2 Rotate the handle down until it snaps
45. er location If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Faulty or improperly installed SCSI See Getting Help backplane board Faulty microprocessor faulty system board No microprocessor installed in primary microprocessor socket SCSI cable is loose improperly connected or faulty Shutdown test failure See Troubleshooting a Microprocessor in Troubleshooting Your System Install a microprocessor in the primary microprocessor socket Also ensure that a VRM for processor 1 is installed see Adding or Replacing a Microprocessor in Installing System Options Check the SCSI cable connection If problem persists add or replace SCSI cable see Getting Help See Troubleshooting System Memory in Troubleshooting Your System Faulty or improperly installed SCSI See Getting Help backplane board Wrong password entered too many Information only times Faulty battery Incorrect Time or Date settings faulty system battery See Troubleshooting the System Battery in Troubleshooting Your System Check the Time and Date settings see Using the System Setup Program in the User s Guide If the problem persists replace the system battery see Replacing the System Battery in Installing System Options Faulty system board See Getting Help Microprocessor s is not supported by the system RAID mem
46. ernal SCSI Tape Drive NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and controller card if applicable and compare the jumper and switch settings with those in the drive documentation See SCS Configuration Information for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for your system s configuration 3 Connect the tape drive s interface cable to the external SCSI connector on the controller card 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 5 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive SCSI Hard Drives This subsection describes how to install and configure SCSI hard drives in the system s internal hard drive bays Before You Begin Before attempting to remove or install a drive while the system is running see the documentation for the RAID controller card ensure that the system is configured correctly to support hot pluggable drive removal and insertion SCSI hard drives are
47. ettings Turn off the system including any attached peripherals and disconnect the system from its electrical outlet NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 10 11 12 13 14 15 Remove the cover see Removing the Cover Reseat the RAID memory module in its connector see Figure 7 3 in Installing Drives Reseat the RAID hardware key in its connector see Figure 7 4 in Installing Drives Reseat the RAID battery cable connector see Figure 7 5 in Installing Drives Replace the back cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem is not resolved continue to step 11 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover CAUTION Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the System Information document for additional information Replace the RAID battery see Figure 7 5 in Installing Drives Replace the back cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem is not resolved see Getting Help fo
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49. following sections NOTE Some of the following tools are not always available in all locations outside the continental U S Please call your local Dell representative for information on availability World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products Through the Internet you can access most of the services described in this section including AutoTech TechFax order status technical support and product information You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information Dell can be accessed electronically using the following addresses 1 World Wide Web www dell com www dell com ap for Asian Pacific countries only www euro dell com for Europe only www dell com la for Latin American countries 1 Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com for Asian Pacific countries only support euro dell com for Europe only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most fre
50. for instructions on obtaining technical assistance 7 Ifthe system starts up normally shut down the system and reinstall all expansion cards you removed in step 3 see Installing an Expansion Card in Installing System Options 8 Run the system board tests in system diagnostics to confirm that the system is working properly If the tests did not complete successfully see Getting Help for instructions on obtaining technical assistance Troubleshooting a Damaged System Problem 1 System dropped or damaged Action 1 Ensure that the following components are properly installed Expansion card cage Expansion cards Power supplies Cooling fans System board tray Drive carrier connections to the SCSI backplane board 2 Ensure that all cables are properly connected 3 Ensure that all components are properly installed and are free from damage 4 Run the system board tests in system diagnostics If the tests did not complete successfully see Getting Help for instructions on obtaining technical assistance Troubleshooting the System Battery Problem Error message shows a problem with the battery System Setup program loses system configuration information 1 System date and time do not stay current The system battery maintains system configuration date and time information in a special section of memory when you turn off the system The operating life of the battery ranges from 2 to 5 years depend
51. he diagnostics and returns you to the MS DOS operating system environment To select an option from the Diagnostics menu highlight the option and press lt Enter gt or press the key that corresponds to the highlighted letter in the option you choose Using the System Diagnostics When you select Advanced Testing from the Diagnostics menu the main screen of the diagnostics appears Information on the main screen of the diagnostics is presented in the following areas Two lines at the top of the main screen identify the diagnostics the version number and the system service tag On the left side of the screen Device Groups lists the diagnostic device groups in the order they will run if you select All under the Run Tests submenu Press the up or down arrow key to highlight a device group On the right side of the screen Devices for Highlighted Group lists the specific devices within a particular test group Two lines at the bottom of the screen make up the menu area The first line lists the menu options you can select press the left or right arrow key to highlight an option The second line gives information about the highlighted option Using the Device Groups Menu The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen Press the left and right arrow keys to select the options on the menu As you move from one menu optio
52. hooting a Microprocessor in Troubleshooting Your System E07F1 TEMP CPU n Specified microprocessor is out of acceptable See Troubleshooting System Cooling in Troubleshooting Your System If temperature range and has halted operation the problem persists ensure that the microprocessor heat sinks are properly installed see Adding or Replacing a Microprocessor in Installing System Options 5 p a a E07F4 POST CACHE Faulty or improperly installed microprocessor See Troubleshooting a Microprocessor in Troubleshooting Your System E07F4 POST CPU REG m i 4 E07F4 POST CPU SMI SMI handler failed to initialize faulty system See Getting Help board EO7FA TEMP CPU n THERM Specified microprocessor is out of acceptable See Troubleshooting System Cooling in Troubleshooting Your System If temperature range and is operating at a reduced the problem persists ensure that the microprocessor heat sinks are properly speed or frequency installed see Adding or Replacing a Microprocessor in Installing System Options E0876 POWER PS n No power available from the specified power See Troubleshooting Power Supplies in Troubleshooting Your System supply specified power supply is improperly installed or faulty E0880 INSUFFICIENT Insufficient power is being supplied to the See Troubleshooting Power Supplies in Troubleshooting Your System system power supplies are
53. hooting the Keyboard Problem 1 System error message indicates a keyboard problem Action 1 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video and PS 2 keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to step 2 Look at the keyboard and the keyboard cable for any signs of damage If the keyboard and its cable appear to be free of physical damage and the keys work go to step 4 If the keyboard or its cable are damaged continue to step 3 Swap the faulty keyboard with a working keyboard If the problem is resolved the keyboard must be replaced see Getting Help for instructions on obtaining technical assistance Run the keyboard test in system diagnostics If you cannot use the keyboard to select the keyboard test continue to step 5 If the test did not run successfully see Getting Help for instructions on obtaining technical assistance Swap the faulty keyboard with a working keyboard If the problem is resolved the faulty keyboard must be replaced If the problem is not resolved the controller is faulty see Getting Help for instructions on obtaining technical assistance Troubleshooting the Mouse Problem
54. iagnostics error messages may result Record the messages on a copy of the Diagnostics Checklist see Getting Help for instructions on obtaining technical assistance and informing the technical assistance representative of the messages Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide Safety First For You and Your System Before You Begin External Connections Checking Specific System Problems Start Up Routine System Orientation Bezel System Cover Checking the Equipment Inside the System Responding to a Systems Management Alert Message Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Troubleshooting a Microprocessor Troubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an External SCSI Tape Drive Troubleshooting Hard Drives Troubleshooting the Integrated RAID Controller Troubleshooting a RAID Controller Card If your system is not working as expected begin troubleshooting using the procedures in this section This section guides you through some initial checks and procedures that can solve basic system problems and provides troubleshooting procedures fo
55. ing expansion cards of different operating speeds you should install the fastest card in slot 3 and the slowest card in slot 1 PCI Bus Scan Order The system s BIOS scans and numbers PCI buses and devices during startup Expansion slots are scanned according to the host bus ordering not by the slot numbers See Table 6 2 for the order in which the expansion slots and embedded PCI devices are scanned Figure A 4 provides a diagram of buses and expansion slots An additional factor affects the assignment of PCI bus numbers an expansion card may have its own PCI bridge chip which requires the assignment of a bus number for the card as well as one for the bridge A particular expansion card may have two PCI bridge chips which would result in three sequential PCI bus numbers all assigned in the same expansion slot If you install expansion cards you may have some difficulty in directly determining the bus number of a controller on a particular expansion card However the PCI bus scan order listed in Table 6 2 can help determine the relative numbering of PCI buses within the expansion slots For example a PCI controller residing in expansion slot 3 will never have a lower bus number than one in slot 2 because slot 2 precedes slot 3 in the scan order Table 6 2 PCI Bus Scan Order NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Order Device or Slot Vide
56. ing on how you use the system for example if you keep the system on most of the time the battery gets little use and thus lasts longer You may need to replace the battery if an incorrect time or date is displayed during the boot routine You can operate the system without a battery however the system configuration information maintained by the battery in NVRAM is erased each time you remove power from the system Therefore you must re enter the system configuration information and reset the options each time the system boots until you replace the battery Action 1 Re enter the time and date through the System Setup program see Using the System Setup Program in the User s Guide for instructions 2 Turn off and disconnect the system from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn the system on again 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery see Replacing the System Battery in Installing System Options If the problem is not resolved by replacing the battery see Getting Help for instructions on obtaining technical assistance K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery K NOTE If the sys
57. installed in bank 1 Install memory modules in bank 1 of the same type and size see Installing Memory Modules in Installing System Options w 1 D 1 H 4 3 3 Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting the System Battery in Troubleshooting Your System Super I O chip failure faulty system See Getting Help board BIOS shadowing failure See Troubleshooting System Memory in Troubleshooting Your System Microprocessor speed control sequence See Troubleshooting a Microprocessor in Troubleshooting Your System failure Cache test failure faulty microprocessor NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task For example before you format a diskette a message may warn you that you may lose all data on the diskette Warning messages usually interrupt the procedure and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application program or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application program Diagnostics Messages When you r
58. into place see Figure 6 2 NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly see Figure 2 4 Expansion Card Cage The removable expansion card cage simplifies many installation procedures by allowing you to remove the riser board and all installed expansion cards in a single step Removing the Expansion Card Cage CAUTI ON Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Disconnect all expansion card cables 4 Rotate the expansion card cage lever up until the cage is released from the chassis see Figure 6 3 5 Lift the cage straight up to clear the chassis see Figure 6 3 Figure 6 3 Removing and Installing the Expansion Card Cage expansion card cage lever expansion card cage system board connector fan connector Replacing the E
59. kette Drive Tray in Installing Drives 6 Reconnect the system to an electrical outlet and turn on the system including any attached peripherals 7 Replace the bezel see Replacing the Bezel the problem persists continue to step 8 8 Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly the tests failed continue to step 9 9 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 10 Remove the cover see Removing the Cover 11 Ensure that the system board tray is properly installed see Replacing the System Board Tray in Installing System Options 12 Replace the back cover see Replacing the Cover 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting an External SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Software or device driver Defective SCSI host adapter Action 1 Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective NM Verify that any required SCSI device drivers are installed on the hard drive and a
60. key FAN1 connector connector RAID DIMM connector FAN2 connector DIMM C2 connector DIMM C1 connector DIMM B2 connector system battery connector to Ee expansion DIMM B1 connector card cage DIMM A2 connector DIMM Al connector FAN connector microprocessor 2 PROC 2 microprocessor 2 VRM connector VRM 1 er connector to backplane board connector to backplane board optional fan connectors 2 Table A 2 System Board Connectors FANn Cooling fans 1 2 system fans 3 4 microprocessors 2 5 6 optional 7 expansion cards PROC n Microprocessors 2 RAID_BAT RAID_DIMM RAID_KEY Hardware key for optional integrated RAID controller VRM n Microprocessor VRMs 2 Connector Description BATTERY System battery DIMM Xn Memory modules 6 where X is the bank and n is the slot in the bank NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Expansion Card Riser Board Components and PCI Buses Figure A 4 shows the components on the expansion card riser board including the expansion card slots and buses Table 6 1 lists the PCI bus and operating speed for each expansion card slot Figure A 4 Expansion Card Riser Board Components chassis intrusion slot 3 switch slot 2 slot 1 connector to system board bus 2 Yous connector to power supply 1 connector to power supp
61. ks and trade names other than its own Initial release 19 Dec 01 Back to Contents Page Jumpers and Connectors Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide umpers A General Explanation System Board Jumpers System Board Connectors Expansion Card Riser Board Components and PCI Buses SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umpers 4 G A CAUTION Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur A jumper is referred to as open or unjumpered when the pl
62. l PowerEdge 2650 Systems Installation and Troubleshooting Guide Help Overview Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer It also tells you when and how to contact Dell for technical or customer assistance Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at the Dell Support website support dell com for help with installation and troubleshooting procedures For more information see World Wide Web 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Dell s Express Service Code system may not be available in all countries For instructions on using the technical support service see Technical Support Service and Before You Call Help Tools Dell provides a number of tools to assist you These tools are described in the
63. l outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the cover see Removing the Cover in Troubleshooting Your System 8 Install the jumper plug on the password jumper 9 Replace the cover see Replacing the Cover in Troubleshooting Your System 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new passwords using the System Setup program see Assigning a System Password in the User s Guide Back to Contents Page Back to Contents Page Abbreviations and Acronyms Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide A ampere s AC alternating current ADC analog to digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per s
64. ly 2 FAN4 connector FAN3 connector RAID battery cable connector microprocessor 1 PROC 1 microprocessor 1 VRM connector VRM 1 SCSI Backplane Board Connectors Figure A 5 shows the location of the connectors on the SCSI backplane board Figure A 5 SCSI Backplane Board Components connector to SCSI channel A SCSI backplane SCSI channel B daughter card connector SCSIB connector SCSIA ee slot 0 CY CD diskette g connector o J connector to back connector to system board system board Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in the User s Guide The password jumper enables these password features or disables them and clears any password s currently in use NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Remove the jumper plug from the password jumper See Figure A 2 to locate of the password jumper labeled PASSWD on the system board 4 Replace the cover see Replacing the Cover in Troubleshooting Your System 5 Reconnect your system and peripherals to their electrica
65. m 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware see Using the System Setup Program in your User s Guide 14 Install the RAID software See the RAID controller documentation for more information Installing a RAID Controller Card Follow these general guidelines when installing a RAID controller card For specific instructions see the documentation supplied with the RAID controller card A CAUTI ON Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Unpack the RAID controller card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Install the RAID controller card see Installing an Expansion Card in Installing System Options 5 Connect SCSI interface cables supplied with the card to the SCSIA and o
66. mount of available memory limited to 256 MB Auxiliary device failure BIOS Update Attempt Failed CD ROM drive not found CPUs with different cache sizes detected Decreasing available memory Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed ECC memory error Remote access controller error Remote access controller is not present Error Maximum PCI option ROM count exceeded Gate A20 failure Hard disk controller failure Hard disk read failure I O parity interrupt at address Invalid configuration information please run SETUP program Invalid NVRAM configuration resource re allocated Invalid SCSI configuration SCSI cable detected on connector SCSIB of SCSI backplane daughter card not present the Keyboard controller failure Keyboard clock line failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory high address line failure at start address to end address Memory high data line failure at start address to end address Memory odd even logic failure at start address to end address Memory write read failure at address read value same type and size in all banks faulty memory module s type and size and that they are properly installed If the problem persi
67. n including any attached peripherals 9 Enter the System Setup program to confirm that the battery is operating properly see Using the System Setup Program in the User s Guide 10 Enter the correct time and date in the System Setup program s Time and Date fields 11 Exit the System Setup program 12 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 13 After an hour reconnect the system to its electrical outlet and turn it on 14 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide SCSI Interface Cables SCSI Configuration Information External SCSI Tape Drive SCSI Hard Drives CD and Diskettes Drives Activating the Integrated RAID Controller Installing a RAID Controller Card Installing a SCSI Backplane Daughter Card Configuring the Boot Device Your system contains up to five 1 inch SCSI hard drives A CD drive and a diskette drive are mounted together on a tray that slides in the front panel and SCSI backplane board This design allows the diskette and CD drives to be serviced without removing the cover or connecting and disconnecting cables This section contains instructions for replacing these devices
68. n to another a brief explanation of the highlighted option appears on the bottom line of the screen If you want more information about a device group or device highlight the Help option and press lt Enter gt After you read the information press lt Esc gt to return to the previous screen Device Groups Menu Options Five options are listed at the bottom of the diagnostics main screen Run Tests Devices Select Config and Help There are two ways to select a menu option Look on the screen to see which letter in the option is capitalized and type that letter for example type r to select the Run option Move the highlight to the option you want to select by pressing the left or right arrow key and then press lt Enter gt Whenever one of the options is selected additional choices become available The following subsections explain the menu options as listed from left to right in the Device Groups menu Run Tests Run Tests displays seven options One Runs all the devices within the highlighted device group All Runs all of the tests in all of the device group tests device group tests are run in the same order that they are listed Select Runs only the selected device groups or the devices that you selected within the device groups Options Provides a set of global parameters that allow you control over how the device group tests or device tests are run and how results are reported Results
69. nformation see Installing Drives The hard drive bays provide space for up to five 1 inch SCSI hard drives The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board For more information see Installing Drives During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers and Connectors Responding to a Systems Management Alert Message The optional systems management software monitors critical system voltages and temperatures the system cooling fans and the status of the SCSI hard drives in the system Alert messages appear in the alert log window For information about the alert log window and options see the systems management software documentation Troubleshooting a Wet System Problem Liquid spills Splashes Excessive humidity Action 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options 4 Let the system dry thoroughly for at least 24 hours 5 Replace the cover see Replacing the Cover 6 Reconnect your system and peripherals to their electrical outlets and turn on the system the system does not start up properly see Getting Help
70. ng steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Repeat steps 10 through 13 for each memory module pair installed If the problem is not resolved see Getting Help 15 Run the system memory test in system diagnostics If the test does not complete successfully see Getting Help Troubleshooting the Diskette Drive Problem Error message indicates a diskette drive problem Action 1 Enter the System Setup program and verify that the system is configured correctly see Using the System Setup Program in the User s Guide 2 Remove the bezel see Removing the Bezel 3 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly If the tests failed continue to step 4 4 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 5 Ensure that the CD diskette drive tray is properly installed see Installing the CD Diskette Drive Tray in Installing Drives 6 Connect the system to its electrical outlet and turn on the system including any attached peripherals 7 Replace the bezel see Replacing the Bezel 8 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly If the tests failed continue to step 9 9 Turn off the system including an
71. ngs see Using the System Setup Program in the User s Guide Faulty or improperly installed diskette drive See Troubleshooting the Diskette Drive in Troubleshooting Your System Faulty or improperly inserted diskette Replace the diskette Faulty or improperly installed diskette See Troubleshooting the Diskette Drive in drive Troubleshooting Your System Faulty or improperly installed memory See Troubleshooting System Memory in Troubleshooting modules Your System Embedded remote access memory may To clear the embedded remote access memory shut down be temporarily corrupted the system disconnect the power cords wait approximately 30 seconds reconnect the power cords and restart the system If the problem persists see Getting Help Disable ROM for some of the expansion cards See Using the System Setup Program in the User s Guide Too many expansion cards have ROM enabled in the System Setup program Faulty keyboard controller faulty system board See Getting Help Incorrect configuration settings in System Setup program improperly installed hard drive or loose interface or power cable faulty hard drive controller subsystem Faulty or improperly installed expansion See Troubleshooting Expansion Cards in card Troubleshooting Your System Incorrect configuration settings in Check the System Setup configuration settings see Using System Setup
72. nstalled and the protocols are bound 4 Enter the System Setup program and confirm that the NICs are enabled see Using the System Setup Program in the User s Guide 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed 6 Ensure that all network cables are of the proper type and do not exceed the specified length For more information see Network Cable Requirements in the User s Guide Inside the System In Figure 5 4 the covers and bezel are removed to provide an interior view of the system Figure 5 4 Inside the System expansion card cage expansion card fan system fans 2 chassis intrusion switch power supplies 2 memory modules SCSI backplane board SCSI backplane daughter card microprocessor fans 2 CD drive microprocessors 2 diskette drive 1B hard drives 5 fe status LCD bezel connector power button microprocessor VRMs 2 front panel 1 0 board The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The expansion card cage accommodates up to three full length PCI or PCI X expansion cards The system provides space for a 3 5 inch diskette drive and a CD drive The CD diskette drive tray connects to the controllers on the system board through the SCSI backplane board For more i
73. o Embedded remote access components Expansion slot 1 Expansion slot 2 Expansion slot 3 Integrated NIC 1 Integrated NIC 2 Integrated SCSI controller on the system board Optional integrated RAID controller on the system board Installing an Expansion Card CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the cover see Removing the Cover in Troubleshooting Your System Disconnect all expansion card cables Remove the expansion card cage see Removing the Expansion Card Cage Position the expansion card cage so that the riser board lies horizontally on your work surface Open the expansion card latch see Figure 6 4 and remove the filler bracket Install the expansion card see Figure 6 4 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board b Insert the card edge connector firmly into the expansion card conn
74. o dell com be fr emaildell General Support Customer Support Technical Support Tech Support Fax Customer Care Fax Sales Website www dell com br Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia Automated Order Status System AutoTech Automated technical support Customer Care From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales Major accounts TechFax Sales Customer Support and Technical Support General Support 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 04 0 1 800 534 3066 02 481 92 88 02 481 91 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 1 800 342 0671 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 604 633 4966 604 633 4949 604 633 4955 free 1 800 433 9014 free 1 800 247 9362 e free 1 800 387 5759 r o 416 758 2400 free 1 800 847 4096 free 1 800 387 5752 o a 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 1 800 805 7541 free 1230 020 4823 Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporat
75. on card filler brackets are not installed over empty expansion slots Action NOTICE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 2 Observe the precautions in Safety First For You and Your System Turn off the system including any attached peripherals and disconnect the system from its electrical outlet NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 10 11 12 13 14 15 16 Remove the cover see Removing the Cover Ensure that the expansion card cage is properly installed see Replacing the Expansion Card Cage in Installing System Options Ensure that each expansion card is firmly seated in its connector see Installing an Expansion Card in Installing System Options Ensure that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards Replace the cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Run Quick Tests in the system diagnostics the problem persists go to step 10 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover Remove all expansion cards installed in the system see Removing
76. on to determine the contents of the system s startup files Print each file if possible Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Dell Contact Numbers The following table provides country specific access codes and telephone numbers websites and email addresses that you can use to contact Dell The codes required depend on where you are calling from as well as the destination of your call in addition each country has a different dialing protocol If you need assistance in determining which codes to use contact a local or an international operator NOTE Toll free numbers are for use only within the country for which they are listed Area codes are most often used to call long distance within your own country not internationally in other words when your call originates in the same country you are calling Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Toll Free Numbers Country Code City Code Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires Tech Support and Customer Care toll free 1 800 444 0733 Tech Support Fax 11 4515 7139 Count Coders Customer Care Fax 11 4515 7138 City Code 11 Website www dell com ar Australia Sydney Home and Small Business 1 300
77. operly See Troubleshooting the Basic I O Functions Start Up Routine Looking at and listening to the system is important in determining the source of a problem Look and listen during the system s start up routine for the indication described in Table 5 1 Table 5 1 Start Up Routine I ndications Look listen for A status or error message displayed on the front panel LCD See LCD Status Messages in Indicators Messages and Codes An error message displayed on the monitor See System Messages in Indicators Messages and Codes A series of beeps emitted by the system See System Beep Codes in Indicators Messages and Codes Alert messages from the Dell OpenManage Server Administrator software See Alert Messages in Indicators Messages and Codes The monitor s power indicator See Troubleshooting the Video Subsystem The diskette drive activity indicator See Troubleshooting the Diskette Drive The CD drive activity indicator See Troubleshooting a CD Drive The hard drive activity indicators See Troubleshooting Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help for instructions on obtaining technical assistance NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms System Orientation The illustrations in this document are based on the positioning of the s
78. or NIC1 link indicator Table 2 2 Front Panel Features Component Description Power button Turns system power off and on If you turn off the system using the power button and the system is running an ACPI compliant operating system such as Microsoft Windows 2000 the system can perform an orderly shutdown before power is turned off If the system is not running an ACPlI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn system power on For more information see the User s Guide and the operating system s documentation Power indicator Provides information on power status see Power Indicator Codes CD and diskette Indicates read or write access to the respective drive drive indicators hard drive Provide information on the status of the respective hard drive see SCS Hard Drive Indicator Codes indicators NIC indicators Indicate whether the NIC has a valid link to the network see NIC Indicator Codes Status LCD Can signify when the system is operating correctly or when the system needs attention see LCD Status Messages System Can be used to identify a particular system see System Identification Indicators identification button NMI button Can be used to troubleshoot software and device driver errors when using certain operating systems This bu
79. ory module is not supported by the system RAID hardware key is not supported by the system The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Specified microprocessor VRM is faulty unsupported improperly installed or missing Type of controller has changed since previous system boot Install a supported microprocessor combination see Adding or Replacing a Microprocessor in Installing System Options Install a correct version of the RAID memory module see Activating the Integrated RAID Controller in Installing Drives Install the RAID hardware key for your specific system see Activating the Integrated RAID Controller in Installing Drives Create a utility partition on the boot hard drive see Using the Dell OpenManage Server Assistant CD in your User s Guide Ensure that supported VRMs of the same type are properly installed If the problem persists replace the VRM see Figure 6 9 Back up information on the hard drives before changing the type of controller used with the drives BIOS error Update the BIOS firmware see Getting Help Faulty diskette CD diskette drive assembly hard drive or hard drive subsystem See Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System NOTE For the full name of an abbreviation or acronym
80. pear if any problems are detected When to Use the System Diagnostics Whenever a major component or device in the system does not function properly you may have a component failure As long as the microprocessor and the input and output components of the system the monitor keyboard and diskette drive are working you can use system diagnostics If you know what component s you need to test select the appropriate diagnostic device group s or subtest s If you are unsure about the scope of the problem read the remainder of the information in this section Starting System Diagnostics You can run system diagnostics from either the utility partition on your hard drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD To run the diagnostics from the utility partition perform the following steps 1 Start the utility partition by pressing lt F10 gt during POST 2 From the utility partition s main menu select the Run System Diagnostics option from Run System Utilities See Utility Partition in Using the Dell OpenManage Server Assistant CD in the User s Guide for additional information about the utility partition To run the system diagnostics from the diskettes perform the following steps 1 Create a set of diagnostics diskettes using the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in the User s Guide for information on creating diskettes
81. plane If a RAID controller card is not installed no cables are required to use either the onboard SCSI controller or optional integrated RAID controller in either a 1x5 or 2 3 split configuration If a RAID controller card is installed cables can be connected from the controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card will use the onboard SCSI controller or optional integrated RAID controller If a cable is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed to activate the 2 3 split configuration Otherwise the system will display an error message See Figure A 5 to locate the connectors on the SCSI backplane board 6 Replace the cover see Replacing the Cover in Troubleshooting Your System 7 Reconnect your system and peripherals to their electrical outlets and turn on the system Configuring the Boot Device If you plan to boot the system from a hard drive the drive must be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See your system s User s Guide for information about the System Setup program Back to Contents Page Back to Contents Page Getting Help Del
82. port dell com France Paris Montpellier Home and Small Business International Access Code 00 Technical Support Customer Care Country Code 33 Switchboard City Codes 1 4 Switchboard Alternative Sales Fax Fax Alternative Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support Customer Care Switchboard Sales ax Website support euro dell com E mail support euro dell com fr fr emaildell Germany Langen Technical Support Intemational Access Cot 00 Home Small Business Customer Care Global Segment Customer Care Country Code 49 Preferred Accounts Customer Care City Code 6103 Large Accounts Customer Care Public Accounts Customer Care Switchboard Website support euro dell com E mail tech_support_central_europe dell com Guatemala General Support Hong Kong Technical Support Customer Service Penang Malaysia International Access Code 001 Transaction Sales Country Code 852 Corporate Sales India Technical Support Sales Ireland Cherrywood Technical Support Home User Customer Care International Access Code 16 02 22 83 27 11 45170182 45170184 32875505 45170100 46 0 859005594 45170117 1 800 148 0530 01 899 753 0777 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0
83. program NVRAM_CLR the System Setup Program in the User s Guide Remove jumper is installed faulty system the NVRAM_CLR jumper see Figure A 2 for jumper battery location If the problem persists see Troubleshooting the System Battery in Troubleshooting Your System System configuration data has been Check the System Setup configuration settings See Using ignored the System Setup Program in the User s Guide A SCSI cable is connected to the If a cable is connected to the SCSIB backplane board channel B connector on the SCSI connector the SCSI backplane daughter card must be backplane board SCSI backplane installed Install the backplane daughter card see daughter card is not installed Installing a SCSI Backplane Daughter Card in Installing Drives Faulty keyboard controller faulty See Getting Help system board Loose or improperly connected See Troubleshooting the Keyboard in Troubleshooting keyboard cable faulty keyboard faulty Your System keyboard controller Run the System Setup program to correct the drive type see Using the System Setup Program in the User s Guide If the problem persists see Troubleshooting Hard Drives in Troubleshooting Your System Faulty or improperly installed memory modules See Troubleshooting System Memory in Troubleshooting Your System expecting value
84. quence failure See Getting Help SPEED EOFO4 OST DMA INIT DMA initialization failure DMA page register See Troubleshooting System Memory in Troubleshooting Your System write read failure EOFO4 Faulty system board See Getting Help EOFO4 Faulty keyboard controller faulty system board See Getting Help CNTRL EOFO4 See Troubleshooting System Memory in Troubleshooting Your System EOFO4 POST TIMER Programmable interval timer test failure faulty See Getting Help system board EOFOB Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CHKSUM EOFOC VID MATCH CPU Specified microprocessor is faulty unsupported See Troubleshooting a Microprocessor in Troubleshooting Your System n improperly installed or missing E10F3 LOG DISABLE BIOS disabled logging errors Check the SEL for details on the errors BIOS E13F2 Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CHECK faulty system board E13F4 PCI PARITY E13F5 PCI SYSTEM E13F8 CPU BUS INIT Faulty or improperly installed microprocessor or See Troubleshooting a Microprocessor in Troubleshooting Your System If system board the problem persists see Getting Help E13F8 CPU BUS Faulty system board See Getting Help PARITY E13F8 CPU MCKERR Machine check error faulty or improperl
85. quently asked by Dell customers about their portable and desktop computer systems When you call AutoTech you use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service For the telephone number to call see Dell Contact Numbers TechFax Service Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of technical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax number you designate For the TechFax telephone number to call see Dell Contact Numbers Automated Order Status System You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts you for the information needed to locate and report on your order For the telephone number to call see Dell Contact Numbers Technical Support Service Dell s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers to questions To contact Dell s technical support service s
86. r codes on the back panel The front panel has a link indicator for each NIC see Figure 2 2 Each indicator signifies whether the corresponding NIC is connected to a valid link partner on the network Figure 2 6 NIC Indicators link indicator activity indicator Table 2 7 NIC Indicator Codes Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received Cooling Fan I ndicator Codes Each individual fan has a status indicator on the system board adjacent to the respective fan s connector see Figure 2 7 To locate the fan connectors on the system board see Figure A 3 Table 2 8 lists the fan indicator codes Figure 2 7 Cooling Fan Indicators fan indicator Ne a fan connector Table 2 8 Cooling Fan Indicator Codes Indicator Indicator Code The fan is not installed The fan is operating normally Amber blinking The fan is malfunctioning LCD Status Messages The system s bezel indictor can signify when the system is operating correctly or when the system needs attention see Figure 2 1 When the bezel indicator signifies an error condition remove the bezel to see further information provided by the status LCD The LCD can display two lines of alphanumeric characters The display codes are presented in
87. r SCSIB connectors on the SCSI backplane board NOTE Cables can be connected from the RAID controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card will use the onboard SCSI controller or optional integrated RAID controller To identify the connector on the RAID controller card see documentation for the card See Figure A 5 to locate the SCSI controller connectors on the SCSI backplane board Route the SCSI cables over the SCSI backplane board to the expansion card cage 6 Connect the external SCSI devices to the card s external connector on the system s back panel If you are attaching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device 7 Replace the cover see Replacing the Cover in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Install any required SCSI device drivers see Installing and Configuring SCSI Drivers in the User s Guide 10 Test the SCSI devices Test a SCSI hard drive by running the SCSI Controllers test in the system diagnostics Installing a SCSI Backplane Daughter Card To operate the SCSI backplane in a 2 3 split backplane configuration you must install a daughter card CAUTION Before you perform this procedure you must turn off the system and disconnect it from its powe
88. r components inside the system Before you start any of the procedures in this section take the following steps Read the Safety Instructions in your System Information document Read Running System Diagnostics for information about running diagnostics Get the key to the system keylock and the system back cover Safety First For You and Your System The procedures in this guide require that you remove the cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation Always follow the instructions closely Ensure that you review all of the procedures in Safety Instructions in your System Information document Working inside the system is safe if you observe the following precautions CAUTION The power supplies in this system produce high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the system cover and access any of the components inside the system NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document before performing any procedure which requires you to open the cover Before You Begin Before you perform any of the procedures ensure that the following components are securely and properly installed Power cables Cables to external devices such as moni
89. r instructions on obtaining technical assistance Troubleshooting a RAID Controller Card Your system may contain an optional RAID controller card If you encounter problems with the controller see the RAID controller s documentation for detailed info rmation on troubleshooting Back to Contents Page Back to Contents Page Installing System Options Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide System Fans Power Supplies Expansion Card Cage Expansion Cards Memory Modules System Board Tray Microprocessors System Battery This section describes how to remove and replace the following components Expansion cards 1 Memory upgrades Microprocessor upgrades This section also includes instructions for replacing the fans power supplies and system battery if necessary System Fans The system includes the following hot pluggable cooling fans 1 Two system fans 1 One expansion card fan 1 One microprocessor fan for each installed microprocessor The system may also include other optional hot pluggable fans Removing a Cooling Fan K NOTE The procedure for removing each individual fan is the same NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTI CE The cooling fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Remove the cover see R
90. r source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Unpack the SCSI backplane board daughter card kit 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 The daughter card fits between the sides of the card guide above the drive bay To install the daughter card in the card guide performing the following steps a Hold the daughter card by its edges with the component side facing up and the card connector facing the SCSI backplane board see Figure 7 6 b Ensure that the retention lever is in the open position c Position the card in the drive bay so that the notches on the left and right edges of the card are aligned with the tabs on the card guide above the drive bay d Lower the card into the card guide e Close the retention lever to slide the daughter card into the SCSI backplane connector and lock the card into place see Figure 7 6 Figure 7 6 Installing a SCSI Backplane Daughter Card SCSI backplane board card guides SCSI backplane daughter card retention lever 5 Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 3 split back
91. re configured correctly For information on device drivers for the system s integrated SCSI controller see Installing and Configuring SCSI Drivers in the User s Guide 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 Check the cable connections to the drive a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Check the SCSI cable connection from the tape drive to the SCSI controller card installed in the system c Check the AC power cable connection to the tape drive 5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated as appropriate 6 See the documentation for the tape drive for instructions on selecting the SCSI ID and enabling or disabling termination 7 Reconnect the system to the electrical outlet and turn on the system 8 Ifthe problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting Hard Drives Problem Faulty hard drive Faulty SCSI backplane board Faulty or loose SCSI cable connections Hard drive status indicator signifies a problem with the drive Front panel status LCD indicating a problem with hard drives Action NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you continue back up all the files on the hard drive 1 Reboo
92. rs up simultaneously until the tray releases from the chassis see Figure 6 6 Figure 6 6 Removing and Installing the System Board Tray system board tray system board tray levers 2 4 Pull the system board tray straight back until it stops 5 Lift the front of the system board tray upward slightly and then pull the tray straight back until it clears the chassis Replacing the System Board Tray NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 With the system board tray levers in the upright position slide the tray into the chassis until it stops see Figure 6 6 2 Rotate the system board tray levers down simultaneously until the tray is secured in the chassis see Figure 6 3 3 Replace the cover see Replacing the Cover in Troubleshooting Your System Microprocessors To take advantage of future options in speed and functionality you can add a second microprocessor or replace either the primary or secondary microprocessor NOTICE The second microprocessor must be of the same type as the first If the two microprocessors are different speeds both will operate at the speed of the slower microprocessor Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board A second ZIF socket accommodates a secondary microprocessor K NOTE In a single microprocessor
93. ry modules such as those used for system memory Press on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector Figure 7 3 Installing the RAID Controller Memory Module alignment key memory module connector ejectors 2 6 Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector see Figure 7 4 7 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector see Figure 7 4 See Figure A 3 to locate the RAID hardware key on the system board 8 Press on the hardware key with your thumbs while pulling up on the ejectors with your index fingers to lock the hardware key into the connector Figure 7 4 Installing the RAID Hardware Key sia we 3 latches 2 4 Va 9 Connect the battery cable to the RAID battery cable connector on the system board be See Figure A 3 to locate the RAID battery cable connector on the system board 10 Hook the retention tab on the bottom of the battery into the slot in the chassis side wall and then snap the battery release clip into place see Figure 7 5 Figure 7 5 Removing and Installing the RAID Battery battery release clip system board connector battery retention tab 11 Replace the cover see Replacing the Cover in Troubleshooting Your Syste
94. sor and the system when you turn on the system When placing the microprocessor in the socket be sure that all of the pins on the microprocessor go into the corresponding holes Be careful not to bend the pins 10 When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the microprocessor 11 Place the new heat sink on top of the microprocessor see Figure 6 7 12 Orient the securing clips as shown in Figure 6 7 13 Hook the end of the clips without the latch to the tab on the edge of the socket 14 Push down and pivot the securing clip latch until the hole on the clip latches onto the ZIF socket tab NOTI CE A cooling fan is required for each microprocessor to maintain proper thermal conditions 15 Ensure that the microprocessor cooling fan is installed If you removed the microprocessor cooling fan before you removed the microprocessor heat sink replace the fan If you installed a second microprocessor install the fan for the new microprocessor For information on installing or replacing a cooling fan see Replacing a Cooling Fan 16 If you are adding a second microprocessor install the VRM in the VRM 2 connector pushing down firmly to make sure that the latches engage see Figure 6 9 Figure 6 9 Installing the VRM latches 2 an Ww connector key 17 Replace the cover see Replacing the Cover in Troubleshooting Your System
95. stance Troubleshooting System Cooling Problem Systems management software issues a fan related error message Front panel status LCD indicating a problem with cooling Action Cooling of the entire system or individual components inside the system can be affected by the following conditions Ambient temperature surrounding the system is too high Airflow intake and output for the system is obstructed Cables inside the system obstruct cooling fan intake or output Expansion card filler brackets are not installed over empty expansion slots 1 An individual cooling fan has failed see Troubleshooting a Cooling Fan To maintain proper cooling while the system is on ensure that none of the conditions listed above exists If an individual cooling fan has failed see Troubleshooting a Cooling Fan to resolve the problem Troubleshooting a Cooling Fan Problem System status indicators are amber Front panel status LCD indicating a problem with cooling Fan status indicator signifies a problem with the fan 1 Systems management software issues a fan related error message Action NOTICE The cooling fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time Remove the cover see Removing the Cover Locate the faulty fan The fan s indicator is amber blinking see Figure 2 7 Remove the faulty fan see Removing a Cooling Fan in Installing System Op
96. sts see Troubleshooting System Memory in Troubleshooting Your System Memory modules installed in the specified bank are not the same type and size faulty memory module s Ensure that all banks contain memory modules of the same type and size and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System OS Install Mode is enabled in the System Setup program Disable OS Install Mode in the System Setup program see Using the System Setup program in the User s Guide Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard See Troubleshooting the Mouse and Troubleshooting the Keyboard in Troubleshooting Your System Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help See Troubleshooting a CD Drive in Troubleshooting Your System Improperly connected or missing CD drive Microprocessors with different cache sizes are installed Ensure that all microprocessors have the same cache size and that they are properly installed see Adding or Replacing a Microprocessor in Installing System Options Faulty or improperly instal modules ed memory See Troubleshooting System Memory in Troubleshooting Your System Incorrect configuration settings in the System Setup program Run the System Setup program to correct the setti
97. system is configured what type of system you have and what peripherals are connected to the system Using Software The following subsections discuss errors that can occur as a result of software operation or configuration Error Messages Error messages can be produced by an application program the operating system or the system Indicators Messages and Codes discusses the error messages that are generated by the system If you receive an error message that is not listed in Indicators Messages and Codes check the operating system or application program documentation Input Errors If a specific key or set of keys is pressed at the wrong time a program may give you unexpected results See the documentation that came with the application program to make sure that the values or characters you are entering are valid Ensure that the operating environment is set up to accommodate the programs you use Remember that whenever you change the parameters of the system s operating environment you may affect the successful operation of the programs Sometimes after modifying the operating environment you may need to reinstall a program that no longer runs properly Program Conflicts Some programs may leave portions of their setup information behind even though you have exited from them As a result other programs cannot run Rebooting the system can confirm whether these programs are the cause of the problem Device drivers
98. system on including any attached peripherals Run Quick Tests in the system diagnostics If the problem persists continue to step 8 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover Remove microprocessor 2 and VRM 2 leaving microprocessor 1 and VRM 1 installed see Adding or Replacing a Microprocessor in Installing System Options To locate microprocessor 1 and VRM 1 see Figure A 3 there is only one microprocessor installed see Getting Help Replace the cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Run Quick Tests in the system diagnostics the tests complete successfully continue to step 14 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover Reinstall microprocessor 2 and VRM 2 you removed in step 10 see Adding or Replacing a Microprocessor in Installing System Options Run Quick Tests in the system diagnostics If the problem persists see Getting Help Troubleshooting Expansion Cards Problem Error message indicates an expansion card problem Expansion card seems to perform incorrectly or not at all Front panel status LCD indicating a problem with expansion cards or the system board Expansi
99. t your system and enter the SCSI configuration utility by pressing lt Ctrl gt lt h gt lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on your SCSI or RAID controller 2 Ensure that the primary SCSI channel is enabled and reboot the system See the documentation supplied with the controller for information on the configuration utility 3 Verify that the device drivers are installed and configured correctly see the operating system s documentation K NOTE If a drive shows signs of imminent failure the status indicator blinks green then amber and then off repeating this sequence every two seconds If a drive has failed the status indicator blinks amber four times per second 4 Remove the hard drive and install it in the another drive bay 5 Ifthe problem is resolved reinstall the hard drive in the original bay If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Ensure that the drive is properly mounted on the drive carrier see Installing a SCSI Hard Drive in Installing Drives If the drive carrier still does not function properly in the original bay the SCSI backplane board has a defective connector See Getting Help for instructions on obtaining technical assistance 6 Ifa RAID controller card is installed check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from i
100. talled If the range faulty or improperly installed problem persists replace the VRMs see Figure 6 9 If the problem persists microprocessor VRM faulty system board see Getting Help E0212 VOLT NIC 1 8V Integrated NIC voltage is out of acceptable See Troubleshooting Power Supplies in Troubleshooting Your System range faulty or improperly installed power E0212 VOLT NIC 2 5V supply faulty system board E0212 VOLT PLANAR System board is out of acceptable voltage range F faulty or improperly installed system board E0276 CPU VRM n Specified microprocessor VRM is faulty Ensure that supported VRMs of the same type are properly installed If the unsupported improperly installed or missing problem persists replace the VRM see Figure 6 9 in Installing System Options E0276 MISMATCH VRM E0280 MISSING VRM n E0319 PCI OVER Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CURRENT E0412 RPM FAN n Specified cooling fan is faulty improperly installed See Troubleshooting a Cooling Fan in Troubleshooting Your System or missing E0780 MISSING CPU 1 Microprocessor is not installed in socket 1 Install a microprocessor in socket 1 see Adding or Replacing a Microprocessor in Installing System Options To identify microprocessor socket 1 see Figure A 3 E07F0 CPU IERR Faulty or improperly installed microprocessor See Troubles
101. te read failure Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure H 1 w 1 e 2 1 1 Bit failure in the first 64 KB of main through memory 2 4 4 3 1 1 Slave DMA register failure See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the Keyboard in Troubleshooting Your System 3 3 1 CMOS failure See Getting Help 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 Video ROM search failure 4 2 1 No timer tick 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 Improperly installed or faulty memory See Troubleshooting System Memory in Troubleshooting Your System modules 4 3 2 No memory modules
102. tem is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Front panel status LCD indicating a problem with power supply Power supply fault indicator signifies a problem Action 1 Locate the faulty power supply The power supply s fault indicator is lit see Figure 2 4 NOTICE The power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on 2 Remove the faulty power supply see Removing a Power Supply in Installing System Options 3 Install the new power supply see Replacing a Power Supply in Installing System Options K NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly see Figure 2 4 4 Ifthe problem is not resolved install a new power supply see Replacing a Power Supply in Installing System Options 5 Ifthe problem is not resolved see Getting Help for information on obtaining technical assi
103. tep 7 If the mouse or its cable are damaged continue to step 6 Swap the faulty mouse with a working mouse If the problem is resolved the mouse must be replaced see Getting Help for instructions on obtaining technical assistance Run the pointing devices test in system diagnostics If the problem is resolved the faulty mouse must be replaced If the problem is not resolved the controller is faulty see Getting Help for instructions on obtaining technical assistance Troubleshooting the Basic I O Functions Problem System error message indicates an I O port problem Device connected to the port is not working Action 1 Enter the System Setup program see Using the System Setup Program in the User s Guide for instructions and check the Serial Port settings If the ports are set to Off go to step 3 If the ports are not set to Off continue to step 2 Change the Serial Port settings to Auto then reboot the system Check the settings in the System Setup program See Using the System Setup Program in the User s Guide for instructions If the settings are correct go to step 5 Change the necessary settings in the System Setup program If the port problem is confined to a particular application program see the application program s documentation for specific port configuration requirements Reboot the system from the diagnostics diskette and run the serial port test in the system diagnostics If the test did not r
104. the VRM for that microprocessor is either improperly installed or missing In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Chassis intrusion When you remove the cover the system assumes that you are servicing the bad component the LCD clears when you replace the cover Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The s
105. the features requirements installation and basic operation of the systems management software See the software s online help for information about the alert messages issued by the software 1 Documentation included with any options you purchased separately from the system which includes information that you need to configure and install these options in your system You may also have the following documents Operating system documentation if you ordered an operating system with your system This documentation describes how to install if necessary configure and use the operating system software Documentation updates are sometimes included with the system to describe changes to the system or software 2 NOTE Always read these updates before consulting any other documentation because the updates often contain information that supersedes the information in the other documents Optional solutions software documentation for web hosting caching or load balancing information Technical information files sometimes called readme files may be installed on the hard drive to provide last minute updates about technical changes to the system or advanced technical reference material intended for experienced users or technicians Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your system does not perform as expected a number of tools are provided to help you For more
106. the front and back panels can be used to identify a particular system within a rack See Figure 2 2 to locate the front panel system identification button See Figure 2 3 to locate the back panel system identification button and indicator When either of the identification buttons is pushed the identification indicator on the back blinks until one of the buttons is pushed again If the bezel is installed the system status indicator will also blink If an indicator is connected to the back panel system status indicator connector that indicator will also blink Systems management software can also be used to cause the status and identification indicators to blink to identify a particular system For more information see the systems management software documentation Front Panel Indicators and Features Additional indicators are located behind the bezel The front panel status LCD provides information using an alphanumeric character display see LCD Status Messages See Figure 2 2 for the front panel indicators and features Figure 2 2 shows the front panel features of the system Table 2 2 describes the front panel features Figure 2 2 Front Panel Features bezel connector USB connector status LCD video connector system identification button PS 2 keyboard mouse connector power indicator power button CD drive diskette drive RR SY fo RAS hard drives 5 fe a NMI button NIC2 link indicat
107. tions Reseat the fan and ensure that the fan connector is firmly seated K NOTE After installing a new fan allow up to 30 seconds for the system to recognize the fan and determine whether it is working properly The fan status indicator on the system board will turn green to signify that the fan is functioning properly see Figure 2 7 If the problem is not resolved install a new fan see Replacing a Cooling Fan in Installing System Options If the replacement fan does not operate the fan connector is faulty see Getting Help for information on obtaining technical assistance Troubleshooting a Microprocessor Problem Error message indicating a microprocessor problem Front panel status LCD indicating a problem with microprocessors VRMs or the system board A heat sink is not installed for each microprocessor Action 1 2 Observe the precautions in Safety First For You and Your System Turn off the system including any attached peripherals and disconnect the system from its electrical outlet NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 10 Td 12 13 14 15 16 17 Remove the cover see Removing the Cover Ensure that VRMs are properly installed for each microprocessor see Figure 6 9 Replace the cover see Replacing the Cover Reconnect the system to its electrical outlet and turn the
108. to locate the memory module connectors 4 Replace the cover see Replacing the Cover in Troubleshooting Your System 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals After the system completes the POST routine it runs a memory test The system detects that the new memory does not match the system configuration information which is stored in NVRAM The monitor displays an error message that ends with the following words Press lt F1 gt to continue lt F2 gt to enter System Setup 6 Press lt F2 gt to enter the System Setup program and check the System Memory setting The system should have already changed the value in the System Memory setting to reflect the newly installed memory 7 If the System Memory value is incorrect one or more of the memory modules may not be installed properly Repeat steps 1 through 6 ensuring that the memory modules are firmly seated in their connectors 8 Run the system memory test in system diagnostics Installing Memory Modules CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconne
109. tor mouse keyboard and so on 1 System board tray Expansion card cage External Connections Improperly set switches controls and loose or improperly connected cables are the most likely source of problems for the system monitor or other peripherals such as a printer keyboard mouse or other external equipment A quick check of all the switches controls and cable connections can easily solve these problems See Figure 2 3 for the back panel features and connectors NOTE To enable the front panel PS 2 connector a monitor must be connected to the front panel video connector When a monitor is connected to the front panel the back panel PS 2 and video connectors are disabled When no monitor is connected to the system or a monitor is connected to the back panel the front panel PS 2 and video connectors are disabled Checking Specific System Problems 1 Turn off the system including any attached peripherals Disconnect all the power cables from their electrical outlets 2 Ifthe system is connected to a PDU turn the PDU off and then on again If it is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU 3 Reconnect the system to the electrical outlet or PDU 4 s the monitor working properly See Troubleshooting the Video Subsystem 5 s the keyboard working properly See Troubleshooting the Keyboard 6 Are the mouse and printer working pr
110. ts electrical outlet b Remove the cover see Removing the Cover c Check the SCSI cable connection to the RAID controller card see the RAID controller s documentation for detailed information K NOTE To operate the SCSI backplane in a 1 x 5 configuration ensure that the SCSI backplane daughter card is not installed To operate the SCSI backplane in a 2 3 split configuration ensure that the SCSI backplane daughter card is installed see Installing a SCSI Backplane Daughter Card in Installing Drives d Replace the back cover see Replacing the Cover e Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Partition and logically format the hard drive If possible restore the files to the drive To partition and logically format the drive see the operating system documentation If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting the I ntegrated RAI D Controller Problem Error message indicates integrated RAID controller problem Action 1 Enter the System Setup program and check the setting for the integrated RAID controller see Using the System Setup Program in the User s Guide If the controller is enabled go to step 4 Change the RAID controller setting to Enabled and then reboot the system See the documentation provided with the RAID controller software and check the software s
111. tton is often referred to as a force dump switch and can be pressed using the end of a paper clip When the option is enabled in the System Setup program and the button is pressed an NMI alerts the system Use this button only if directed to do so by qualified support personnel or by the operating system s documentation For more information see the User s Guide and the operating system s documentation Back Panel Indicators and Features Figure 2 3 shows the back panel features of the system Table 2 3 describes the back panel features Figure 2 3 Back Panel Features system identification indicator secondary power connector expansion slots 3 embedded remote access Ethernet connector primary power connector system status indicator connector system identification button USB connectors 2 10 100 1000 NIC connectors 2 video connector serial port 2 connector PS 2 mouse connector serial port 1 connector PS 2 keyboard connector Table 2 3 Back Panel Features Component Description Power supply indicators Provides information on power status see Power Indicator Codes NIC indicators Provides information on NIC status see NIC Indicator Codes System status indicator Connects to an indicator that can signify when the system is operating correctly or when the system needs attention see connector System Status Indicators System identific
112. ug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the system jumper blocks See Table A 1 for the designations default settings and functions of the system s jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumpers settings Figure A 2 System Board J umpers aMssvd auvdsS O X10 WVYAN O O Table A 1 System Board J umper Settings Jumper Setting Description PASSWD NVRAM_CLR The configuration settings are cleared at next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information SPARE ee a To store a spare unused jumper NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms System Board Connectors See Figure A 3 and Table A 2 for the location and description of system board connectors Figure A 3 System Board Connectors RAID
113. un a test group or subtest in system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist see Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages The optional systems management software generates alert messages for your system For example the software generates messages that appear in the SNMP trap log file Alert messages consist of information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide Installing and Configuring Software Using Software Because most systems have several application programs installed in addition to the operating system isolating a software problem can be confusing Software errors can also appear to be hardware malfunctions at first Software problems can result from the following circumstances Improper installation or configuration of a program Input errors Device drivers that may conflict with certain application programs Interrupt conflicts between devices You can confirm that a system problem is caused by software by running system diagnostics If all tests in the
114. un successfully see Getting Help for instructions on obtaining technical assistance If the test runs successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial O Device Problem Device connected to the port is not working Action 1 Turn off the system and any peripheral devices connected to the serial ports 2 Swap the interface cable with a known working cable If the problem is resolved the interface cable must be replaced see Getting Help for instructions on obtaining technical assistance 3 Turn off power to the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved the serial device must be replaced If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting a USB Device Problem System error message indicates problem Device connected to the port is not working Action 1 Enter the System Setup program and ensure that the USB ports are enabled see Using the System Setup Program in the User s Guide for instructions 2 Turn off the system and any USB devices If there is only one USB device connected to the system go to step 5 3 Disconnect all USB devices and connect the malfunctioning device to the other port 4 Turn on the system and the reconnected device If the problem is resolved the USB port may b
115. ups Menu Device Groups Menu Options Error Messages Unlike many diagnostic programs the system diagnostics helps you check the system s hardware without any additional equipment and without destroying any data By using the system diagnostics you can have confidence in the system s operation If you find a problem that you cannot solve by yourself the diagnostic tests can provide you with important information you will need when talking to a technical assistance representative NOTICE Use the system diagnostics to test only Dell systems If you use this program with other systems incorrect system responses or error messages may result Features of the System Diagnostics The system diagnostics provides a series of menus and options from which you choose particular device groups or devices You can also control the sequence in which the tests are run The diagnostic menus also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test is repeated The ability to display or print test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached Help messages that briefly describe each test and its parameters 1 Status messages that inform you whether device group or device tests are completed successfully Error messages that ap
116. urer Discard used batteries according to the manufacturer s instructions See the System Information document for additional information CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTICE To avoid possible data loss back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the cover see Removing the Cover in Troubleshooting Your System Push the ejectors on the RAID memory module connector down and outward to allow the memory module to be inserted into the connector see Figure 7 3 See Figure A 3 to locate the RAID memory module connector on the system board Align the memory module s edge connector with the alignment keys and insert the memory module in the connector see Figure 7 3 The memory module connector has two alignment keys that allow the memory module to be installed in the connector in only one way K NOTE The RAID controller memory module must be an unbuffered memory module rated to run at 100 MHz or faster Do not substitute registered memo
117. used in this table see Abbreviations and Acronyms System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine the system may emit a series of beeps that identifies the problem When a beep code is emitted record it on a copy of the Diagnostics Checklist in Getting Help and then look it up in Table 2 11 If you are unable to resolve the problem by looking up the meaning of the beep code use the system diagnostics to identify a more serious cause If you are still unable to resolve the problem see Getting Help K NOTE If the system boots without a keyboard mouse or monitor attached the system will not issue beep codes related to those peripherals K NOTE Before you perform any procedures described in Table 2 11 see Before You Begin in Troubleshooting Your System Table 2 11 System Beep Codes Code Corrective Action Replace microprocessor 1 See Adding or Replacing a Microprocessor in Installing System Board 1 1 2 CPU register test failure Options If the problem persists replace microprocessor 2 1 1 3 CMOS write read failure faulty system See Getting Help board 1 1 4 BIOS error Reflash the BIOS firmware see Getting Help 1 2 1 Programmable interval timer failure See Getting Help faulty system board 1 2 2 DMA initialization failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register wri
118. ve electronics IRQ interrupt request K kilo 1024 KB kilobyte s KB sec kilobyte s per second Kb kilobit s Kbps kilobit s per second kg kilogram s kHz kilohertz LAN local area network Ib pound s LCD iquid crystal display LED ight emitting diode LIF ow insertion force LN oad number Ipi ines per inch LVD ow voltage differential m meter s mA milliampere s mAh milliampere hour s MB megabyte s Mb megabit s Mbps megabit s per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium NiMH nickel metal hydride NMI nonmaskable interrupt ns nanosecond s NTFS NT File System NVRAM nonvolatile random access memory OTP one time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PDU power distribution unit PGA pin grid array PIC personal identification code POST power on self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board PS 2 Personal System 2 PXE preboot execution environment RAID redundant arrays of independent disks RAC Remote ac
119. vice features to make troubleshooting and repair easy and effective 1 Embedded remote access hardware which monitors temperatures and voltages throughout the system and notifies you if the system overheats if a system cooling fan malfunctions or if a power supply fails Hot pluggable cooling fans Redundant hot pluggable power supplies 1 System diagnostics which checks for hardware problems if the system can boot System upgrade options are offered including An additional microprocessor Additional system memory A variety of PCI and PCI X expansion card options including RAID controller cards An integrated RAID controller that can be activated with an additional memory module key and battery Other Documents You May Need Besides this Installation and Troubleshooting Guide the following documentation is included with your system The Setting Up Your System sheet provides general instructions for setting up your system The System Information document provides important safety and regulatory information Warranty information might be included within this document or as a separate document The Rack Installation Guide describes how to unpack set up and install your system in a rack The User s Guide describes system features and technical specifications video and SCSI device drivers the system setup program and software support utilities The system management software documentation describes
120. which are programs that use specialized subroutines can cause problems with the system For example a variation in the way the data is sent to the monitor may require a special screen driver program that expects a certain kind of video mode or monitor In such cases you may have to develop an alternate method of running that particular program by creating a start up file made especially for that program for example Contact the support service for the software you are using to help you with this problem Avoiding Interrupt Assignment Conflicts Most PCI devices can share an IRQ line with another device However no two devices can use the IRQ line simultaneously Problems can arise if a PCI device cannot share an IRQ line or if two devices attempt to use the same IRQ line simultaneously To avoid this type of conflict see the documentation for each installed expansion card See Table 3 1 to configure the card for one of the available IRQ lines Table 3 1 I RQ Line Assignment Defaults NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Back to Contents Page Back to Contents Page Running System Diagnostics Dell PowerEdge 2650 Systems Installation and Troubleshooting Guide Features of the System Diagnostics When to Use the System Diagnostics Starting System Diagnostics Using the System Diagnostics Using the Device Gro
121. xpansion Card Cage NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 With the expansion card cage lever in the upright position lower the cage into the chassis until it is aligned with the tabs on the chassis side wall see Figure 6 3 2 Rotate the expansion card cage lever down until the handle is flush with the top of the cage and the cage is secured in the chassis see Figure 6 3 3 Reconnect all expansion card cables 4 Replace the cover see Replacing the Cover in Troubleshooting Your System Expansion Cards The system includes three expansion slots The expansion cards are installed on the system s riser board see Figure A 4 to identify the expansion slots Expansion Card Installation Guidelines You can install expansion cards of different operating speeds on the same bus however the bus will operate at the slowest operating speed of the cards on that bus For example if one card on the bus has an operating speed of 66 MHz and the other card has an operating speed of 100 MHz the bus will only operate at 66 MHz To identify expansion slots and PCI buses see Figure A 4 Table 6 1 lists the PCI bus and operating speed for each expansion card slot Table 6 1 Expansion Slot Speeds Slot Bus Operating Speed 2 al Slot 1 is not empty 33 66 or 100 MHz Slot 1 is empty 33 66 100 or 133 MHz NOTE If you are us
122. y attached peripherals and disconnect the system from its electrical outlet 10 Remove the cover see Removing the Cover 11 Ensure that the system board tray is properly installed see Replacing the System Board Tray in Installing System Options 12 Replace the back cover see Replacing the Cover 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly If the problem persists continue to step 15 15 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 16 Remove the cover see Removing the Cover 17 Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options 18 Replace the cover see Replacing the Cover 19 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 20 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly If the test ran successfully an expansion card may be conflicting with the diskette drive logic or you may have a faulty expansion card Continue to step 21 If the test failed see Getting Help for instructions on obtaining technical assistance 21 Turn off the system including any attached peripherals
123. y installed See Troubleshooting a Microprocessor in Troubleshooting Your System microprocessor faulty system board E13F8 ty system board See Getting Help E13F8 HOST TO PCI BUS M E13F8 MEM Faulty or improperly installed memory module See Troubleshooting System Memory in Troubleshooting Your System CONTROLLER faulty system board E1580 Faulty system board See Getting Help E20F1 OS HANG Operating system watchdog timer timed out Restart your system If the problem persists see your operating system documentation EFFFO RAC ERROR Remote access controller firmware failure faulty See Getting Help system board EFFF1 BIOS error Update the BIOS firmware see Getting Help EFFF2 BP ERROR Faulty or improperly installed backplane board Ensure that the interface cables are securely connected to the backplane board see Installing Drives If the problem persists see Getting Help NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Solving Problems Described by LCD Status Messages When a single message appears on the status LCD locate the code in Table 2 9 and perform the suggested corrective action The code on the LCD can often specify a very precise fault condition that is easily corrected For example if the code 0280 MISSING VRM 2 appears you know that a microprocessor is installed in socket 2 but
124. ystem as shown in Figure 5 1 Figure 5 1 System Orientation back left side right side front Bezel The bezel has a system status indicator A lock on the bezel restricts access to the power button diskette drive CD drive hard drive s and the interior of the system Removing the Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system see Figure 5 2 Figure 5 2 Removing the Bezel Replacing the Bezel 1 Fit the tabs on the right end of the bezel into the corresponding slots in the front panel 2 Rotate the left end of the bezel toward the system to secure the left end of the bezel 3 Using the system key lock the bezel System Cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components Removing the Cover 1 Remove the bezel see Removing the Bezel 2 Observe the precautions in Safety First For You and Your System 3 Loosen the three thumbscrews that secure the cover to the chassis see Figure 5 3 4 Slide the back cover backward and grasp the cover at both ends 5 Carefully lift the cover away from the system Figure 5 3 Removing the Cover thumbscrews 3 7 Replacing the Cover 1 Ensure that no tools or parts are left inside the system and
125. ystem is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the console during POST to notify you of a possible problem with the system If you are performing console redirection system messages will appear on the remote console Table 2 10 lists the system messages that can occur and the probable cause for each message NOTE If you receive a system message that is not listed in Table 2 10 check the documentation for the application program that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action K NOTE Before you perform any procedures described in Table 2 10 see Before You Begin in Troubleshooting Your System Table 2 10 System Messages Address mark not found Faulty CD diskette drive subsystem or See Troubleshooting the Diskette Drive hard drive subsystem faulty system Troubleshooting a CD Drive and Troubleshooting Hard board Drives in Troubleshooting Your System Alert Current configuration does not support Memory modules installed are not the Ensure that all banks contain memory modules of the same redundant memory Redundant memory is disabled Alert Unsupported memory or incomplete sets in the following bank s Bank x A

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