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Dell 745N User's Manual

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1. www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 E mail support euro dell com gr en emaildell Country Code 30 Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 E mail ap_support dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and 2969 3191 Dell Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India Technical Support 1600 33 8045 Sales 1600 33 8044 94 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ir
2. If the tests fail or the problem persists see Getting Help Troubleshooting the System Board Problem Error message indicates a system board problem Action 1 2 Open the system See Opening the System Remove the expansion cards if installed See Installing and Removing a CERC SATA RAID Controller in Installing System Components Close the system See Closing the System Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests do not run successfully see Getting Help Open the system See Opening the System Reinstall the one of the expansion cards that you removed in step 2 See Installing an Expansion Card in Installing System Components Close the system See Closing the System Run the system board tests again If the tests do not complete successfully the expansion card might be faulty See Getting Help If the tests complete successfully repeat step 5 through step 8 for the remaining expansion card if applicable Troubleshooting Your System 51 www dell com support dell com 52 Troubleshooting Your System Installing System Components This section describes how to install the following system components Cooling shroud System battery Fan assembly Power supply Expansion cards Riser board System memory Control Panel Assembly SATA Cable Kits Processor System Board System Board Components When installing
3. 10 Run the system memory test in the system diagnostics See Running the System Diagnostics Installing System Components Figure 6 12 Installing and Removing a Memory Module memory module a memory module Zk socket ejectors 2 li socket alignment key Removing Memory Modules A CAUTION See your System Information Guide for complete information about safety precautions 4 working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System Locate the memory module sockets See Figure 6 1 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 12 Close the system See Closing the System in Troubleshooting Your System Control Panel The following procedure documents the steps for removing and replacing the control panel Removing the Control Panel A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Dismount the system from the rack Remove the bezel Installing System Components 69 www dell com support dell com 70 a Push the bezel release latches inward b Pull the bezel away from the system 4 Open the system a Loosen
4. 2 Phillips screws 4 Sai Installing a Hard Drive 1 Align the hard drive mounting holes with the holes in the drive carrier 9 2 Using a 2 Phillips screwdriver install the four screws that secure the hard drive to the carrier See Figure 7 2 3 Align the hard drive carrier in the hard drive bay of the chassis and slide the carrier forward until it stops Push the horizontal bar on the front of the carrier to the upright position Replace the bezel See Removing and Replacing the Bezel in Troubleshooting Your System Installing Drives 83 www dell com support dell com 84 Connecting Hard Drives for RAID Your system supports the following three types of RAID configurations Software RAID on the internal drives This configuration requires a daughter card Hardware RAID on the internal drives This configuration requires the CERC SATA RAID controller e Hardware RAID on external SCSI drives and software RAID on the internal drives This configuration requires a daughter card and a PERC 4 SC or 4 DC RAID controller card K NOTE The RAID configurations software hardware internal hardware external are preinstalled by Dell and cannot be changed Software RAID Software RAID requires a daughter card to be installed on the system See Installing a Daughter Card Hardware RAID Internal Drives Hardware RAID on the internal drives requires that you install the CERC SATA controller See Instal
5. 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 Getting Help 99 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 Website support euro dell com E mail dell_za_support dell com Technical Support Customer Care 011 709 7710 011 709 7707 City Code 11 Sales 011709 7700 Fax 011 706 0495 Switchboard 011709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell Country Code 34 Home and Small Business City Code 91 Technical Su
6. 9 Close the system See Closing the System in Iroubleshooting Your System 10 Enter the System Setup program to confirm that the battery operates properly 11 From the main screen select System Time to enter the correct time and date Also re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 12 To test the newly installed battery see Troubleshooting the System Battery in Troubleshooting Your System Fan Assembly The fan assembly contains three fans and provides cooling for the processor memory modules and expansion cards Installing System Components Removing the Fan Assembly A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System Remove the cooling shroud See Removing the Cooling Shroud Remove the SATA cables from the daughter card See Removing a Daughter Card Remove the blue plastic SATA cable guide by pulling upwards and out of the system Disconnect the fan assembly s power cable from the system board See Figure 6 4 Remove the power distribution board See Removing the Power Distribution Board Disengage the three forward facing snaps on the fan assembly on CAUA WUN E While pressing the release levers on each end of th
7. 96 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 Customer Technical Su
8. Installing System Components Figure 6 15 Installing and Removing the Processor in the Socket biia i pin 1 corner si elas lever pin 1 corner of socket N ZIF ila N NOTICE Positioning the processor incorrectly can permanently damage the processor and the system 12 when you turn it on When placing the processor in the socket be sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins If the release lever on the processor socket is not positioned all the way up move it to that position With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor Install the heat sink a Using a clean lint free cloth remove the existing thermal grease from the heat sink Z NOTE Use the heat sink that you removed in step 6 b Apply thermal grease evenly to the top of the processor c Align the holes on both sides of the heat sink with the heat sink posts on the system chassis See Figure 6 14 Installing
9. Troubleshooting Your System 37 www dell com support dell com 38 4 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide If the problem is not resolved continue to the next step 5 Run the pointing devices test in the system diagnostics See Running the System Diagnostics If the test fails see Getting Help Troubleshooting Basic 1 0 Functions Problem e Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly Action l1 Enter the System Setup program and ensure that the serial port s are enabled See Using the System Setup Program in the User s Guide 2 Ifthe problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial 1 0 Device Problem e Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved re
10. UART universal asynchronous receiver transmitter Abbreviations and Acronyms 119 www dell com support dell com UPS uninterruptible power supply UTP unshielded twisted pair V volt s VAC volt s alternating current VDC volt s direct current VGA video graphics array 120 Abbreviations and Acronyms VRAM video random access memory Ww watt s WH watt hour s ZIF zero insertion force Index A application conflicts software 28 back panel features 13 indicators 13 basic power problems 35 batteries troubleshooting 45 battery 55 removing or replacing 55 beep codes 23 boot drive configuring 81 c checking equipment 36 configuring boot drive 81 software 27 connectors keyboard 113 mouse 113 network adapters 115 riser board 108 serial 112 system board 107 USB 115 video 114 cooling fan troubleshooting 46 cooling shroud 54 installing 55 removing 54 damaged systems troubleshooting 44 Dell contacting 88 diagnostics advanced testing options 33 features 31 running 32 testing options 33 using Server Administrator 3 1 when to use 32 diagnostics messages 26 E expansion cards 61 installing 61 removing 64 troubleshooting 48 F fan assembly 56 installing 58 removing 57 features back panel 13 front panel 11 front panel features 11 indicators 11 H hard drives installing 83 remov
11. e System diagnostics which checks for hardware problems if the system can boot The following system upgrade options are available e Processor e Memory e PCI expansion card Other Documents You May Need A The System Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document e The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system e The User s Guide provides information about system features and technical specifications e The Administrator s Guide provides system configuration operation and management information Systems management software documentation describes the features requirements installation and basic operation of the software e Operating system documentation describes how to install if necessary configure and use the operating system software e Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation Z NOTE Always read the updates first because they often supersede information in other documents Introduction 9 www dell com support dell co
12. Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 92 GettingHelp Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Getting Help 93
13. system board connectors 107 jumpers 106 troubleshooting 51 system board components 53 system cooling troubleshooting 46 system diagnostics see diagnostics system messages 16 T technical assistance 10 troubleshooting basic I O 38 battery 45 cooling fan 46 damaged system 44 expansion cards 48 hard drives 47 keyboard 37 memory 49 mouse 37 network adapter 39 power supply 46 processor 50 serial I O device 38 startup routine 35 system board 51 system cooling 6 system specific problems 35 USB device 39 video 36 wet system 44 U upgrades processor 72 USB connector 115 USB device troubleshooting 39 video connector 114 troubleshooting 36 wW warning messages 26 warranty 9 wet system troubleshooting 44 Index 123 124 Index Figures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 5 1 Figure 5 2 Figure 5 3 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 Figure 6 11 Figure 6 12 Figure 6 13 Figure 6 14 Figure 6 15 Figure 6 16 Figure 7 1 Figure 7 2 Front Panel Features 12 Back Panel Features 14 Network Adapter Indicators 15 Front Panel USB Connector aaa aa 15 Inside the System 0 00 41 Installing and Removing the Bezel 42 Installing and Removing the System Cover 43 S
14. You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Getting Help 87 www dell com support dell com Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your System Information Guide for important safety information Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in th
15. in Installing System Components Close the system See Closing the System Run the appropriate tests in the system diagnostics See Running the System Diagnostics If the problem persists continue to the next step Open the system See Opening the System Remove all expansion cards installed in the system See Installing and Removing a CERC SATA RAID Controller in Installing System Components Close the system See Closing the System Run Quick Tests in the system diagnostics If the tests fail see Getting Help Troubleshooting Your System 10 For each expansion card that you removed in step 7 perform the following steps a Open the system See Opening the System b Reinstall one of the expansion cards c Close the system See Closing the System d Run the appropriate tests in the system diagnostics If the tests fail see Getting Help If you reinstall all of the expansion cards and the tests fail see Getting Help Troubleshooting System Memory Problem e Faulty memory module e Faulty system board Action A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Ensure that the memory modules are properly installed See Memory Module Installation Guidelines in Installing System Components 2 Run the appropriate online diagnostic test See Using Server Administrator
16. you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers 15 O Table B 2 Serial Connector Pin Assignments Pin Signal 1 0 Definition l DCD I Data carrier detect 2 SIN I Serial input 3 SOUT O Serial output 4 DTR O Data terminal ready 5 GND N A Signal ground 6 DSR I Data set ready 7 RTS O Request to send 1 0 Connectors Table B 2 Serial Connector Pin Assignments continued Pin Signal 1 0 Definition 8 CTS I Clear to send 9 RI I Ring indicator Shell N A N A Chassis ground PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 3 illustrates the pin numbers for these connectors and Table B 3 defines the pin assignments for these connectors Figure B 3 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 3 Keyboard and Mouse Connector Pin Assignments Pin Signal 1 0 Definition l KBDATA or I O
17. you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin e Scan the software media with antivirus software e Read the software documentation before you run the installation utility e Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Finding Software Solutions 27 www dell com support dell com 28 Error messages are generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed sce your operating system or software program documentation for troubleshooting information Input
18. Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 0134 4 373 186 0870 906 0010 01344 373 185 0870 906 0010 0134 0134 0134 4 373 193 4 373 199 4 373 194 0870 907 4000 0134 4 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 102 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired t
19. Indicators Messages andCodes 13 www dell com support dell com 14 Figure 2 2 Back Panel Features serial connector security lock slot video connector USB connectors 2 mouse connector NIC1 connector NIC2 connector keyboard connector PCI slot 5 V power supply connector PCI X slot 3 3 V system identification button blue amber status indicator Indicators Messages and Codes Figure 2 3 Network Adapter Indicators NIC 2 link indicator activity indicator 77179 ye indicator activity Figure 2 4 Front Panel USB Connector NIC 1 link indicator Indicators Messages and Codes 15 www dell com support dell com Table 2 2 Back Panel LED Codes LED Indicator LED States Description Status Off The system is off Blue The system is operating normally Blue blinking The system is identifying itself due to the pressing of the identification button NOTE Systems management software causes the indicator to blink to identify the system Amber blinking Indicates a fault with the system NIC link activity Off Green Flashing green The network adapter is not connected to the network The network adapter has established a link to the network Data is being transmitted System Messages System messages appear on the screen during power on self test POST to notify you of a p
20. Keyboard data or mouse data MFDATA 2 NC N A No connection 3 GND N A Signal ground 4 FVcc N A Fused supply voltage 5 KBCLK or YO Keyboard clock or mouse clock MFCLK 6 NC N A No connection Shell N A N A Chassis ground 1 0 Connectors 113 www dell com support dell com Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector Figure B 4 illustrates the pin numbers for the video connector and Table B 4 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 4 Video Connector Pin Numbers 5 1 00000 10 cocoa o 6 15 11 Table B 4 Video Connector Pin Assignments Pin Signal 1 0 Definition l RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N A No connection 5 8 10 GND N A Signal ground 9 VCC N A Vee ll NC N A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N A No connection 1 0 Connectors USB Connector The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and CD drives Figure B 5 illustrates the pin numbers for the USB connector and Table B 5 defines the pin assignments for the connector
21. Locate the memory module sockets See Figure 6 1 3 Press the ejectors on the memory module socket down and out as shown in Figure 6 12 to allow the memory module to be inserted into the socket 4 Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket Z NOTE The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 6 Repeat step 2 through step 5 of this procedure to install the remaining memory modules See Table 6 1 for installing the total desired memory Close the system See Closing the System in Troubleshooting Your System Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory 9 Ifthe value is incorrect one or more of the memory modules may not be installed properly Repeat step through step 8 of this procedure checking to ensure that the memory modules are firmly seated in their sockets
22. NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 5 USB Connector Pin Numbers 1 4 n Table B 5 USB Connector Pin Assignments Pin Signal 1 0 Definition l Vee N A Supply voltage 2 DATA I Data in 3 DATA O Data out 4 GND N A Signal ground Integrated Network Adapter Connector The system s integrated network adapters function as separate network expansion cards while providing fast communication between servers and workstations Figure B 6 illustrates the pin numbers for the network connector and Table B 6 defines the pin assignments for the connector Figure B 6 Network Adapter Connector activity indicator ui link indicator 1 0 Connectors 115 www dell com support dell com 116 Table B 6 Network Adapter Connector Pin Assignments Pin Signal 1 0 Definition l TD O Data out 2 TD O Data out 3 RD I Data in 4 NC N A No connection 5 NC N A No connection 6 RD I Data in 7 NC N A No connection 8 NC N A No connection Network Cable Requirements The network adapters support a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling
23. Retry the BIOS update If the problem persists see Getting Help 17 www dell com support dell com Table 2 3 System Messages continued Message Causes Corrective Actions Caution NVRAM_CLR jumper is installed on system board Please run SETUP Incorrect configuration settings in System Setup program NVRAM_CLR jumper is installed faulty system battery Check the System Setup configuration settings See Using the System Setup Program in your User s Guide Remove the NVRAM_CLR jumper See Figure A 2 for jumper location Data error Faulty hard drive Ensure that the hard drive cables are properly connected See Troubleshooting Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Decreasing available memory Faulty or improperly installed memory modules Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System Embedded server management error Faulty or improperly installed remote access controller RAC or loose cable connection Ensure that the RAC s cable is properly connected Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System Embedded server management is not present Error More than one RAC detected system halted Faulty or improperly installed RAC or loose cable conn
24. Using Server Administrator Diagnostics in Running System Diagnostics If the tests fail continue to the next step Troubleshooting Your System 39 www dell com support dell com 40 2 Check the appropriate indicator on the NIC connector See Table 2 2 in Indicators Messages and Codes e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the network adapter s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub 3 Ensure that the appropriate drivers are installed and the protocols are bound See the network adapter s documentation 4 Enter the System Setup program and confirm that the network adapters are enabled See Using the System Setup Program in your User s Guide 5 Ensure that the network adapters hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For inf
25. Warning No microcode New or unsupported processor Update the BIOS firmware See update loaded for Getting Help processor Write fault Faulty hard drive Ensure that the hard drive cables are properly connected See Troubleshooting Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Write fault on selected drive System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 4 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help Table 2 4 Server Module Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Processor in Troubleshooting Your System 1 1 3 CMOS write read failure faulty Faulty system board See Troubleshooting the system board System Board in Troubleshooting Your System 1 1 4 BIOS error Reflash the BIOS 1 2 1 Programmable interval timer failure Faulty system board See Troubleshooting the faulty system board System Boa
26. a member is rebuilding The amber status indicator blinks when a fault occurs with the drive NICI and NIC2 link indicators The indicators for the two integrated network adapters light green if the network adapters are connected to the network The indicators flash green when data is being transmitted Power indicator The green indicator flashes if AC power is available to the system but the system is not powered on The green indicator is on when the system is powered on If the system is not connected to AC power the green indicator is off e The power button provides the ability to soft switch the power cycling to the system e The two system identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed or the system management software is used to identify the system the blue system status indicators on the front and back of the system blink To stop the indicator from blinking press one of the identification buttons a second time or use the systems management software The front panel also incorporates a USB connector that is accessible when the bezel is removed See Figure 2 4 Back Panel Indicators and Features Figure 2 2 shows the back panel indicators and features and Figure 2 3 shows the indicators for the integrated network adapters Table 2 2 details the conditions associated with each back panel indicator code
27. and replacing system board components use Figure 6 1 to locate the components Installing System Components 53 www dell com support dell com Figure 6 1 System Board Components and Connectors processor and heat sink riser board connector riser board DIMM1_A DIMM2_A DIMM1_B DIMM2_B daughter card connector power supply connectors 6 DRAC c e connector J y gt D CU ol system battery fan assembly connector Cooling Shroud The cooling shroud covers the processor and system battery The shroud also directs air flow to the expansion cards and system memory Removing the Cooling Shroud A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System 2 While grasping the cooling shroud press the release latch and rotate away from the fan assembly See Figure 6 2 3 Remove the cooling shroud 54 Installing System Components Figure 6 2 Installing and Removing the Cooling Shroud cooling shroud tabs inserted here cooling shroud release latch Installing the Cooling Shroud 1 Insert the two tabs of the cooling
28. as explained in this guide and elsewhere in your system documentation CAUTION Always follow the instructions closely and ensure that you review all information in Safety Instructions in the System nformation Guide A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 and Figure 2 2 for the front and back panel connectors on your system Checking Basic Power Problems 1 Ifthe power indicator on the bezel does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply 2 Ifthe system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 Ifthe PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system still is not working properly see Troubleshooting the Power Supply Start Up Routine Look and listen during the system s start up routine for the indications described i
29. failure 3 4 3 Video ROM search failure 4 2 1 No timer tick 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected See Troubleshooting Expansion Cards in mode Troubleshooting Your System 4 3 1 Improperly installed or faulty See Troubleshooting System Memory in memory modules Troubleshooting Your System 4 3 2 No memory modules installed in the Install a memory module in the first memory first memory module connector module connector See Installing Memory Modules and Memory Module Installation Guidelines in Installing System Components 4 3 3 Faulty system board Faulty system board See Troubleshooting the System Board in Troubleshooting Your System 4 3 4 Time of day clock stopped See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Troubleshooting the System Board in Troubleshooting Your System Indicators Messages and Codes www dell com support dell com 26 Table 2 4 Server Module Beep Codes continued Code Cause Corrective Action 4 4 1 Super I O chip failure faulty system Faulty system board See Troubleshooting the board System Board in Troubleshooting Your System 4 4 4 Cache test failure faulty processor See Troubleshooting the Processor in Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continu
30. in Troubleshooting Your System 2 Ifyou are removing a remote access controller card remove the daughter card See Removing a Daughter Card Disconnect any internal or external cable s that are connected to the expansion card Remove the expansion card retainer adjacent to the PCI slots using your index finger and pulling upwards See Figure 6 7 Grasp the expansion card and carefully pull it away from the riser board connector If you are permanently removing the card replace the metal filler bracket over the empty card slot opening Z NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Replace the expansion card retainer Replace the daughter card if it was removed See Installing a Daughter Card 9 Close the system See Closing the System in Troubleshooting Your System Riser Board The riser board provides two expansion card slots Removing the Riser Board A CAUTION See your System Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System 2 Remove any expansion card s See Installing and Removing a CERC SATA RAID Controller 3 Loosen the two captive screws that secure th
31. restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths e Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines about the operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard 1 0 Connectors Abbreviations and Acronyms A ampere s AC alternating current ANSI American National Standards Institute BIOS basic input output system H Celsius cD compact disc cm centimeter s CMOS complementary metal oxide semiconductor CPU central processing unit DC direct current DHCP Dynamic Host Configuration Protocol dual in line memory module DMA direct memory access DMI desktop management interface dpi dots per inch DRAM dynamic random access memory DRAC III XT Dell Remote Access Card HI XT ECC error checking and correction EDO extended data out EMI electromagnetic interference EEPROM electrically erasable programmable read only memory ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table Abbreviations and Acronyms 117 www dell com support dell com FCC Federal Communications Commission ft feet g gram s GB gigabyte s GUI graphical user interfac
32. the two captive screws at the back of the system b While pressing down on the cover indention slide the cover backward about an inch and grasp the cover on both sides c Carefully lift the cover away from the system Remove all of the hard drive carriers in the system Label the hard drives with their locations in the hard drive bay Untwist the cable tie that holds the control panel cable and the LED cable together See Figure 6 13 8 Press the release latches inward on each side of the control panel and carefully slide the control panel out of the system 9 Disconnect the control panel cable and the LED cable from the control panel Installing System Components Figure 6 13 Control Panel Removal control panel cable LED cable release latch cable tie control panel Installing the Control Panel A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Align the control panel and connect the control panel and LED cables to the control panel 2 Carefully slide the control panel into the system until the release latches click See Figure 6 13 Replace all of the hard drive carriers in the system at their labeled locations Close the system a Ensure that you did not leave tools or parts inside the system b Place the cover over the sides of the chassis and slide the cover forward c
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36. 2 for jumper location Check for a BIOS update If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System If the problem persists see Troubleshooting the System Board Read fault Requested sector not found Faulty hard drive Indicators Messages and Codes Ensure that the hard drive cables are properly connected See Troubleshooting Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system 21 www dell com support dell com Table 2 3 System Messages continued Message Causes Corrective Actions Reset failed Improperly connected drive interface or power cable Ensure that the interface and power cables are securely connected See Troubleshooting Hard Drives in Troubleshooting Your System ROM bad checksum address Sector not found Seek error Seek operation failed Shutdown failure Faulty or improperly installed expansion card Faulty hard drive Shutdown test failure Remove and reseat the expansion cards See Troubleshooting Expansion Cards in Troubleshooting Your System Replace the hard drive See Troubleshooting Hard Drives in Troubleshooting Your System for the appropriate drive installed in your system Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Trouble
37. Dell PowerVault 745N Systems Installation and Troubleshooting Guide DOLL www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Abbreviations and Acronyms Information in this document is subject to change without notice 2003 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerApp PowerVault PowerConnect Dell OpenManage DellNet Axim Dell Precision Dimension Inspiron OptiPlex and Latitude are trademarks of Dell Inc Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009P N D3835 Rev A01 Contents 1 Introduction Other Documents You May Need Obtaining Technical As
38. Diagnostics in Running System Diagnostics If the test fails continue to the next step 3 Reboot the system If an error message does not appear continue to the next step If an error message appears go to step 5 4 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed matches the system memory setting go to step 12 Open the system See Opening the System Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Options 7 Close the system See Closing the System Troubleshooting Your System 49 www dell com support dell com 50 8 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Tur off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System NOTE Several configurations for memory modules exist see Memory Module Installation Guidelines in Installing System Options c Swap the memory module in socket DIMM1_A with another of the same capacity See Installing Memory Modules in Installing System Options d Close the system See Closing the System 9 Reconnect the system to its elec
39. Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRO Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults IRO Line Assignment IRO0 System timer IRO1 Keyboard controller IRO2 Interrupt controller 1 to enable IRQS through IRO15 IRO3 Remote access controller serial port when applicable IRO4 Serial port 1 COMI and COM3 IRO5 Available IRO6 Available IRO7 Available IRO8 R
40. See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards installed in the system See Installing and Removing a CERC SATA RAID Controller in Installing System Options Let the system dry thoroughly for at least 24 hours Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card in Installing System Options 8 Run the system board tests in the system diagnostics to confirm that the system is working properly See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged 44 Troubleshooting Your System Action A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System Ensure that the following components are properly
41. Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only e Electronic Information Service info dell com AutoTech Service Dell s automated technical support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Getting Help Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is ava
42. System Components 75 www dell com support dell com 76 13 14 15 16 17 18 19 20 Orient the securing clips so that the rubber coated tabs are toward the back of the chassis Z NOTE If the securing clips are installed so that the rubber coated tabs are toward the front of the system the cooling shroud cannot be installed correctly Lower the end opposite of the rubber coated tab of each securing clip over the heat sink post and then slide the securing clip toward the heat sink post See Figure 6 14 While holding down the rubber coated tab with one hand push the latch on the securing clip toward the heat sink post until it locks the clip onto the post Repeat step 14 and step 15 for the other securing clip Install the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions about using the System Setup program Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics and troubleshooting processor problems S
43. Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 3 1 Table 4 1 Table 5 1 Table 6 1 Table A 1 Table A 2 Table A 3 Table B 1 Table B 2 Table B 3 Table B 4 Table B 5 Table B 6 Front Panel Indicator Codes Back Panel LED Codes System Messages Server Module Beep Codes IRQ Assignment Defaults System Diagnostics Testing Options Start Up Routine Indications Sample Memory Module Configurations System Board Jumper Settings System BoardConnectors Riser BoardConnectors 1 0 Connector icons Serial Connector PinAssignments Keyboard and Mouse Connector Pin Assignments Video Connector Pin Assignments USB Connector PinAssignments Network Adapter Connector Pin Assignments 106 107 108 111 112 113 114 115 116
44. Tighten the two captive screws at the back of the system to secure the cover Reconnect the system to the electrical outlet and turn on the system Replace the bezel a Push the latches on the bezel inward b Place the panel on the front of the system and release the latches Installing System Components 71 www dell com support dell com 72 SATA Cable Kits Removing the SATA Cable Kits A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet 2 Dismount the system from the rack 3 Remove the bezel a Push the bezel release latches inward b Pull the panel away from the system 4 Open the system a Loosen the two captive screws at the back of the system b While pressing down on the cover indention slide the cover backward about an inch and grasp the cover on both sides c Carefully lift the cover away from the system Disconnect the SATA data cables 0 3 from the daughter card Disconnect the power cables from the power distribution board Using a philips screwdriver remove the two screws that secure the data and power cables 0 3 to the chassis 8 Lift the assembly out of the chassis Processor It is possible to upgrade your processor to take advantage of future options in speed and functionali
45. ace the panel on the front of the system and release the latches Installing System Components Installing Drives The hard drive bays provide space for up to four SATA hard drives The hard drives must be connected to a CERC SATA RAID controller card or SATA daughter card Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller Removing a Hard Drive A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Remove the bezel See Removing and Replacing the Bezel in Troubleshooting Your System 2 Pull the release lever to the right and pull down the horizontal bar on the front of the carrier See Figure 7 1 Installing Drives 81 www dell com support dell com 82 Figure 7 1 Removing the Hard Drive Carrier release lever 3 Slide the hard drive carrier out of the chassis 4 Using a 2 Phillips screwdriver remove the four screws on the bottom of the carrier that secure the hard drive and remove the drive from the carrier See Figure 7 2 Installing Drives Figure 7 2 Removing the Hard Drive From the Drive Carrier x hard drive
46. alling System Components 59 www dell com support dell com 3 Loosen the captive screw at the front of the power supply that secures the power supply to the chassis See Figure 6 6 4 Slide the power supply forward and lift straight up to remove the power supply from the chassis Figure 6 6 Installing and Removing the Power Supply P1 connector a connector power supply ee wD pins 4 captive screw P3 connector securing brackets 4 Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets 2 Tighten the captive screw at the front of the power supply that secures the power supply to the chassis 60 Installing System Components 3 Connect the following power supply cables a P3 to the power distribution board b P2 to the system board connector CN2 c Pltothe system board connector CN3 4 Close the system See Closing the System in Troubleshooting Your System Expansion Cards The system supports up to two PCI expansion cards which are installed in connectors on a riser board The upper slot supports PCI 32 bit 33 MHz 5 0 V expansion cards and the lower slot supports PCI X 64 bit 66 MHz 3 3 V expansion cards See Figure A 4 If you are installing a remote access controller card it must be installed in the upper slot of the riser board Install most RAID and SCSI controller cards in th
47. ard 58 Installing the Power Distribution Board 2 2 58 Power Supply sese nan i rate REA Mele 59 Removing the Power Supply 2 000 59 Installing the Power Supply o oaa a a 60 Expansion CardS iii pe a a 61 Installing an Expansion Card 2 61 Removing an Expansion Card 64 Riser Board o iii eni 64 Removing the Riser Board a aaa a a 64 Installing the Riser Board 2 65 Daughter Card i nina Pe TP ni 65 Removing a Daughter Card 65 Installing a Daughter Card 0 66 System Memory 0 67 Contents 5 Memory Module Installation Guidelines 67 Installing Memory Modules 68 Removing Memory Modules 69 Control Panel 0 69 Removing the Control Panel 0 69 Installing the Control Panel 2 71 SATA Gable Kits lee Oe oe ne e eee 72 Removing the SATA Cable Kits 72 Processor i i e lat Lene Alle hee A Sd oe e 72 Replacing the Processor 2 0 72 System Board we Lionel eee e ei 76 Removing the System Board Assembly 76 Installing the System Board Assembly 78 7 Installing Drives Configuring the BootDrive 2 2 2 2 2 2 02 81 Removing a Hard Drive 81 Installing a Hard Drive 83 Connecting Hard DrivesforRAID 2 2 2 20 2 022 84 Software RAID laaa aaa 84 Hardware RAID Internal Drives 2 2 en 84 Hardware RAID External Drives and Software RAID Internal Drives 84 8 Getting Help Tech
48. ay from the system board connector 4 Disconnect the LED cable from the daughter card See Figure 6 11 Installing a Daughter Card 1 Open the system See Opening the System in Troubleshooting Your System 2 Connect the LED cable to the connector on the bottom of the daughter card See Figure 6 11 3 Use the 2 Phillips screws to secure the daughter card to the system board 4 Insert the daughter card firmly into the connector on the system board until the card is fully seated 5 Connect the hard drive cables to the connectors on the daughter card Ensure that port 0 of the daughter card is connected to the cable for hard drive 0 port 1 is connected to the cable for hard drive 1 and so forth 6 Close the system See Closing the System in Troubleshooting Your System Installing System Components System Memory The four memory module sockets are located on the system board adjacent to the power supply and can accommodate from 512 MB to 4 GB of unbuffered ECC PC 3200 DDR400 memory See Figure 6 1 for the location of the memory module sockets You can upgrade the system memory by installing combinations of 256 512 MB and 1 GB unbuffered memory modules If you receive an error message stating that maximum memory has been exceeded see Indicators Messages and Codes for more information You can purchase memory upgrade kits from Dell K NOTE The memory modules must be PC 3200 compliant Memory Module Installation Gu
49. bsite support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Axim Technical Support outside of Japan Axim Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 044 044 044 044 044 044 044 044 044 044 556 3468 556 3490 556 3801 556 4240 556 1465 556 3433 556 3430 556 1469 556 3469 556 1760 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000
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51. ctions No boot device available Faulty or missing hard drive or hard drive subsystem Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Ensure that cither SCSI Controller or Integrated Drive Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly connected If the problem persists replace the faulty hard drive See Installing a Hard Drive in Installing Drives No boot sector on hard disk drive An operating system is not on the hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program in your User s Guide No timer tick interrupt Faulty system board See Getting Help Non system disk or disk error Faulty hard drive or hard drive subsystem no operating system on hard drive See Troubleshooting Hard Drives in Troubleshooting Your System PCI BIOS failed to install Loose cables to expansion card s faulty or improperly installed expansion card Ensure that all appropriate cables are securely connected to the expansion cards See Troubleshooting Expansion Cards in Troubleshooting Your System Plug amp Play Configuration Error Error encountered in initializing PCI device faulty system board Install the NVRAM_CLR jumper and reboot the system See Figure A
52. drive insert the Resource CD into the CD drive and a 64 MB USB key into a USB port 2 Click Reinstallation utilities and then click Dell PowerVault USB Key Preparation Utility to install the utility 3 After installation completes double click the Dell PowerVault USB Key Preparation Utility icon on the Windows desktop K NOTE Always check support dell com for diagnostics updates for your NAS system If an updated version is available replace the contents of the diags folder on the USB key with the new files Do not modify the existing directory structure 4 Inthe Dell PowerVault USB Key Preparation Utility window click a key in the Detected USB Key list and then click Prepare USB Key When you receive a message that the key preparation is complete click OK Click the Safely Remove Hardware icon on the Windows toolbar and then click Safely remove Mass Storage Device Remove the key from the system On the NAS system change the System Setup settings so that the NAS system boots first from the Hard disk emulated USB flash drive See your system s User s Guide for information on how to change the boot order and other system settings 9 Insert the USB key into one of the USB ports on the NAS system Running the System Diagnostics 10 Reboot the NAS system 11 When the USB Key menu appears press lt 2 gt and then press lt Enter gt When you start the system diagnostics a message is displayed stating that the diagnos
53. e Hz hertz 1 0 input output ID identification IDE integrated drive electronics IPX Internet packet exchange IRQ interrupt request KB kilobyte s KB sec kilobyte s per second kg kilogram s 118 Abbreviations and Acronyms kHz kilohertz L2 Level 2 LAN local area network lb pound s LED light emitting diode LVD low voltage differential m meter s mA milliampere s mAh milliampere hour s MB megabyte s MHz megahertz mm millimeter s ms millisecond s Ms Dos Microsoft Disk Operating System mV millivolt s NAS network attached storage NIC network interface controller NIS network information service NiCad nickel cadmium nonmaskable interrupt ns nanosecond s NTFS NT File System NVRAM nonvolatile random access memory PCI Peripheral Component Interconnect PDU power distribution unit PGA pin grid array POST power on self test RAC remote access controller RAID redundant array of independent disks RAM random access memory RAS remote access services ROM read only memory rpm revolutions per minute RTC real time clock SATA serial ATA sec second s SDRAM synchronous dynamic random access memory SMBus system management bus SNMP Simple Network Management Protocol SDRAM synchronous dynamic random access memory TCP IP Transmission Control Protocol Internet Protocol
54. e Getting Help Troubleshooting Your System Troubleshooting the Keyboard Problem e System message indicates a problem with the keyboard e Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the keyboard and its cable for signs of damage If the keyboard is not damaged go to step 4 If the keyboard is damaged continue to the next step 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help 4 Run the keyboard test in the system diagnostics See Running the System Diagnostics If the test fails see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If you are using a USB mouse and it is not damaged go to step 4 If you are using a PS 2 mouse and it is not damaged go to step 5 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help
55. e connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 0 Connectors USB connectors 2 mouse connector serial connector video connector oe keyboard mer i Table B 1 shows the icons used to label the connectors on the system network adapter connectors F Table B 1 1 0 Connector Icons Icon Connector 10101 Serial connector Mouse connector Keyboard connector Video connector USB connector 008 A Network adapter connector 1 0 Connectors 111 www dell com support dell com 112 Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission Serial connectors are also used for console redirection The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COMI When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRO setting COMI and COM3 share IRO4 while COM2 and COMA share IRQ3 K NOTE If two COM connectors share an IRQ setting
56. e fan assembly lift the fan assembly off the two securing posts and out of the chassis See Figure 6 4 Figure 6 4 Installing and Removing the Fan Assembly lt a Da power cable securing posts 2 Tk x power supply cable power distribution board Installing System Components 57 www dell com support dell com 58 Installing the Fan Assembly 1 CU a WU ND N Align the holes in the fan assembly with the three fan assembly securing posts Lower the fan assembly until the release levers snap onto the securing posts Re engage the three forward facing snaps Install the power distribution board See Installing the Power Distribution Board Reconnect data and power connector cable to the hard drives Reconnect the fan assembly power cable to the connector on the system board See Figure 6 4 Install the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System in Troubleshooting Your System Power Distribution Board The system supports a power distribution board which distributes power from the power supply to the hard drives Removing the Power Distribution Board A CAUTION See your System Information Guide for complete information about safety precautions 4 working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System Disconnect the hard drive connectors and power sup
57. e lower slot K NOTE The connectors on 64 bit cards are longer than the 32 bit PCI connector in the system However as long as the card is installed properly the card will still function Installing an Expansion Card A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System 2 Ifyou are installing a remote access controller card and a daughter card is installed remove the daughter card See Removing a Daughter Card Remove the expansion card retainer adjacent to the PCI slots See Figure 6 7 Remove the filler bracket on the slot you will be using 4 NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 If you are installing a CERC SATA RAID controller or remote access controller do the following as appropriate e Connect the LED cable to bottom of the RAID controller See Figure 6 8 e Connect the remote access controller cable to the bottom of the remote access controller See Figure 6 9 6 Insert the expansion card firmly into the expansion card connector on the riser b
58. e riser board to the system board See Figure 6 10 4 From the back of the system slide the riser board to the right to disconnect the riser board from the system board and lift the riser board out of the chassis Installing System Components Figure 6 10 Installing and Removing the Riser Board riser board captive screws 2 Installing the Riser Board A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Slide the riser board onto the system board See Figure 6 10 2 Tighten the two captive screws that secure the riser board to the system board See Figure 6 10 3 Install any expansion card s See Installing an Expansion Card Close the system See Closing the System in Troubleshooting Your System Daughter Card The system uses a daughter card to support software RAID Hardware RAID systems do not use a daughter card Removing a Daughter Card 1 Open the system See Opening the System in Troubleshooting Your System 2 Disconnect the hard drive cables from the daughter card See Figure 6 11 Installing System Components 65 www dell com support dell com 66 Figure 6 11 Installing and Removing a Daughter Card 2 Phillips screws a daughter card daughter card connector SN F LED cable w hard drive cables 3 Grasp the daughter card and carefully pull it aw
59. e table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 003 1 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar Tech Support and Customer Care Sales Tech Support Fax Customer Care F ax toll free 0 800 444 0733 0 810 444 3355 11 4515 7139 11 4515 7138 88 Getting Help Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax to to to
60. e the heat sink a Gently rotate the heat sink side to side before lifting the heat sink from the processor b Ifthe processor is removed from the socket with the heat sink twist or slide the processor off of the heat sink Do not pry the processor off of the heat sink c Set the heat sink upside down so as not to contaminate the thermal grease 7 Pull the socket release lever straight up until the processor is released from the socket See Figure 6 15 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins when removing the processor Bending the pins can permanently damage the processor 9 Unpack the new processor If any of the pins on the processor appear bent see Getting Help Installing System Components 73 www dell com support dell com 74 Figure 6 14 Installing and Removing the Securing Clip latch ffs Te rubber coated tab securing clips I 10 Align the pin 1 corner of the processor with the pin 1 corner of the ZIF socket See Figure 6 15 processor Z NOTE Identifying the pin 1 corners is critical to positioning the processor correctly Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle 11 Install the processor in the socket
61. eal time clock IRO9 ACPI functions used for power management IRO10 Available Finding Software Solutions Table 3 1 IRQ Assignment Defaults continued IRO Line Assignment IRO11 Available IRO12 PS 2 mouse port unless the mouse is disabled through the System Setup program IRO13 Math coprocessor IRO14 Reserved for IDE devices IRO15 Integrated drive controller for the SATA ports Finding Software Solutions 29 www dell com support dell com 30 Finding Software Solutions Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide on your NAS system s Resource CD System Diagnostics Features The system diagnostics provides a series o
62. ection Iwo RACs are installed or faulty or improperly installed RAC Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System Ensure that only one RAC is installed and that it is installed in the upper slot Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System Error Remote Access Card initialization failure Faulty or improperly installed RAC Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System The RAC is not installed in the proper PCI slot Error RAC is not in the correct PCI slot system halted 18 Indicators Messages and Codes Ensure that the RAC is installed in the upper slot See Troubleshooting Expansion Cards in Troubleshooting Your System Table 2 3 System Messages continued Message Causes Corrective Actions Error RAC cannot be used Add in video card is installed with an add in video card in this slot Remove the add in video card See Installing and Removing a CERC SATA RAID Controller in Installing System Components To use the add in video card remove the RAC Gate A20 failure Faulty keyboard controller faulty system board General failure Operating system corrupted or improperly installed See Getting Help Reinstall the operating system Hard dis
63. eland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax SalesFax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Getting Help 95 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 We
64. es a task For example before you format a hard drive a message warns that you may lose all data on the drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no 4 NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information sce the systems management software documentation on your NAS system s Resource CD Indicators Messages and Codes Finding Software Solutions Software problems can be caused by e Improper installation or configuration of an application e Application conflicts Input errors e Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software
65. ess read value expecting value Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Faulty or improperly installed memory modules or faulty system board Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Troubleshooting the System Board Memory allocation error Faulty application program Restart the application program Memory bank population error Memory modules are not installed in identical pairs faulty memory module s Ensure that the memory modules are properly installed See Memory Module Installation Guidelines in Installing System Components If the problem persists see Troubleshooting System Memory in Troubleshooting Your System Memory parity interrupt at address Faulty or improperly installed memory modules Ensure that all memory modules are properly installed See Memory Module Installation Guidelines in Installing System Components If the problem persists see Troubleshooting System Memory in Troubleshooting Your System Memory tests terminated by keystroke 20 The spacebar was pressed during POST to terminate the memory test Indicators Messages and Codes Information only Table 2 3 System Messages continued Message Causes Corrective A
66. f menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing Running the System Diagnostics 31 www dell com support dell com 32 When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices monitor keyboard and USB port are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics To run the system diagnostics you need the Resource CD a USB key and a system with a CD drive NOTICE Use the system diagnostics to test only your NAS system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program To run the diagnostics 1 Ona system running Microsoft Windows with a CD
67. ide the system board tray backward until it stops Using a 2 Phillips screwdriver tighten the captive screw that secures the system board tray to the chassis See Figure 6 16 Install the power supply Install the fan assembly 78 Installing System Components 10 11 12 13 14 15 16 17 18 19 20 21 Connect the riser board Using a 2 Phillips screwdriver tighten the two captive screws that secure the riser board to the system board Install any PCI expansion cards that you removed If this is a software RAID or external storage configuration system install the daughter card Connect the hard drive interface cables a If this is a software RAID or external storage configuration system connect the cables from the daughter card b If this is a hardware RAID system connect the cables from the CERC SATA RAID controller Install the processor Install the heat sink a Using a lint free cloth remove the existing thermal grease from the processor and heat sink Z NOTE Use the same heat sink that you removed from the processor b Apply thermal grease evenly to the top of the processor c Align the holes on both sides of the heat sink with the heat sink posts on the system chassis Orient the securing clips so that the rubber coated tabs are toward the back of the chassis NOTE If the securing clips are installed so that the rubber coated tabs are toward the front of the system the cooling shro
68. idelines The memory module sockets are arranged in banks 1 and 2 on two channels A and B See Figure A 3 for the location of the memory module sockets The memory module banks must be installed in identical pairs The memory module banks are identified as follows e Bank 1 DIMMI A and DIMM1_B e Bank 2 DIMM2 A and DIMM2_B For example if socket DIMM1_A contains a 256 MB memory module then socket DIMM1_B must contain a 256 MB memory module Table 6 1 shows examples of different memory configurations e If only one memory module is installed it must be installed in the DIMM1_A socket e A bank must contain identical memory modules e Install the memory modules in bank 1 DIMM1_x before installing memory modules in bank 2 DIMM2_x e Installing three memory modules is not supported Table 6 1 Sample Memory Module Configurations Total DIMM1_A DIMM2_A DIMM1_B DIMM2_B Memory 512 MB 256 MB None 256 MB None 1 GB 256 MB 256 MB 256 MB 256 MB 1 GB 512 MB None 512 MB None 1 5 GB 512 MB 256 MB 512 MB 256 MB 2 GB 1 GB None 1 GB None 2 GB 512 MB 512 MB 512 MB 512 MB Installing System Components 67 www dell com support dell com 68 Table 6 1 Sample Memory Module Configurations continued Total DIMM1_A DIMM2_A DIMM1_B DIMM2_B Memory 3 GB 1 GB 512 MB 1 GB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB Installing Memory Modules 1 Open the system See Opening the System in Troubleshooting Your System 2
69. ilable see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials
70. ing 81 troubleshooting 47 I O connectors location 111 indicators back panel 13 front panel 11 installation guidelines memory 67 installing cooling shroud 55 expansion cards 61 fan assembly 58 Index 121 hard drives 83 memory 68 processor 72 riser board 65 software 27 IROs avoiding conflicts 28 line assignments 28 J jumpers about 105 system board 106 K keyboard connector 113 troubleshooting 37 memory installing 68 system 67 troubleshooting 49 memory modules installation guidelines 67 removing 69 messages beep codes 23 diagnostics 26 system 16 systems management 40 warning 26 122 Index mouse connector 113 troubleshooting 37 network adapters connectors 115 network cable requirements 116 troubleshooting 39 P password disabling 109 power supply troubleshooting 46 processor removing 72 troubleshooting 50 upgrades 72 removing cooling shroud 54 expansion cards 64 fan assembly 57 hard drives 81 memory 69 processor 72 riser board 64 riser board 40 connectors 108 installing 65 removing 64 S safety 35 serial connector 112 serial I O device troubleshooting 38 Server Administrator using diagnostics 3 1 software application conflicts 28 configuring 27 input errors 28 installing 27 software problems 27 troubleshooting errors 27 startup routine 35 support contacting Dell 88
71. installed e Expansion cards e Power supply e Fans e Hard drive connections Ensure that all cables are properly connected Close the system See Closing the System Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Troubleshooting the System Board Troubleshooting the System Battery Problem Ea System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be ca
72. ions arca to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention Running the System Diagnostics 33 www dell com support dell com 34 Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available e Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except
73. ity Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Tech Support website support ap dell com china Tech Support E mail cn_support dell com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts Fast Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 818 1350 800 858 2437 800 858 2333 800 858 2060 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2222 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support e
74. k controller Incorrect configuration settings in failure System Setup program Faulty or improperly installed hard drive or loose power cable Run the System Setup program to correct the settings See Using the System Setup Program in your User s Guide Ensure that the hard drive subsystem is properly installed See Troubleshooting Hard Drives in Troubleshooting Your System for the type of hard drive installed in your system Invalid memory Memory module installation Ensure that the memory modules are configuration detected guidelines have not been properly properly populated See Memory Potential corruption followed Module Installation Guidelines in exists Installing System Components Keyboard controller Faulty keyboard controller faulty See Getting Help failure system board Keyboard data line failure Loose or improperly connected keyboard cable faulty keyboard faulty Keyboard failure keyboard controller Keyboard stuck key failure Ensure that the keyboard is properly connected If the problem persists replace the keyboard If the problem persists see Iroubleshooting the System Board in Troubleshooting Your System Indicators Messages and Codes 19 www dell com support dell com Table 2 3 System Messages continued Message Causes Corrective Actions Memory address line failure at address read value expecting value Memory double word logic failure at addr
75. ling an Expansion Card A daughter card is not required for this configuration Hardware RAID External Drives and Software RAID Internal Drives Hardware RAID on external drives requires that you install the PERC 4 SC or 4 DC RAID controller See Installing an Expansion Card When utilizing hardware RAID on external drives you can run only software RAID on the internal drives which requires a daughter card See Installing a Daughter Card K NOTE In a configuration that uses hardware RAID on external drives the only internal drives you can use are drive 0 and drive 1 These drives contain the operating system and a mirror of the operating system respectively Do not use these drives to store data Installing Drives Getting Help Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services 4 Ifthe preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be a
76. m 10 e Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Obtaining Technical Assistance If you do not understand a procedure in this guide or if the system does not perform as expected see Getting Help Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Introduction Indicators Messages and Codes The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly System indicators System messages Beep codes Warning messages e Diagnostics messages e Alert messages This section describes cach type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Front Panel Indicators and Features Figure 2 1 shows the front panel indicators for the system status and hard drive activity Table 2 1 details the conditions associated with each indicator code Indicators Messages and Codes 11 www dell com support dell com 12 Figure 2 1 Front Panel Features system identification button power indicator blue amber system status indicator NIC 1 i
77. n Table 5 1 Troubleshooting Your System 35 www dell com support dell com 36 Table 5 1 Start Up Routine Indications Look listen for Action An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems See the systems management software documentation management software The monitor s power indicator See Troubleshooting the Video Subsystem The keyboard indicators See Troubleshooting the Keyboard The hard drive status and activity See Troubleshooting Hard Drives indicators An unfamiliar constant scraping or grinding See Getting Help sound when you access a drive Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see External Connections Troubleshooting the Video Subsystem Problem e Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail se
78. ndicator NIC 2 indicator hard drive 0 status indicator hard drive 0 activity indicator power button pet ge doo S hard drive 2 status indicator eo 2 9 QO hard drive 2 activity indicator Table 2 1 Front Panel Indicator Codes 1 ane A hard drive 1 oo activity indicator hard drive 1 status indicator 3 hard drive 3 activity hard drive 3 status indicator indicator LED Indicator Description Blue amber system status indicator The blue system status indicator lights up during normal system operation or when you press the system identification button You can also use the systems management software to cause this indicator to flash to identify a particular system The amber system status indicator flashes when the system needs attention due to a possible system problem Hard drive activity indicator Indicators Messages and Codes The green hard drive activity indicator flashes when the hard drives are in use Table 2 1 Front Panel Indicator Codes continued LED Indicator Description Hard drive status indicator The green hard drive status indicator lights up when the drive is ready and is functioning normally The status indicator is off when the drive is absent and is not configured as part of a RAID or non RAID volume or cannot be detected by the operating system or RAID controller The green status indicator blinks when a volume of which the drive is
79. nical Assistance 2020200200202020202020000 85 Online Services o 02000000000 00000000 85 AutoTech Service 002 20000 00002000084 86 Automated Order Status Service 2 2 2002 86 Technical SupportService 87 Dell Enterprise Training and Certification 2 2 2202 87 Problems With Your Order 87 Product Information aoaaa aa 87 6 Contents Returning Items for Warranty Repair or Credit 87 Before You Call 88 Contacting Dell 88 A Jumpers Switches and Connectors Jumpers A General Explanation 2 2 105 JUMPOrs na ace ee hay So ey il Be ea eS 105 System Board Jumpers 2 2 2 04 106 System Board Connectors 107 Riser Board Connectors 0 0 108 Disabling aForgottenPassword 109 B 1 0 Connectors VOConnectors 2 2 2 2 a 111 SerialConnector 2 2 0 00022000004 112 Serial Connector Autoconfiguration 112 PS 2 Compatible Keyboard and Mouse Connectors 113 Video Connector 2 114 USBConnector 2 2 2 2 ee 115 Integrated Network AdapterConnector 2 2 2 2 115 Network Cable Requirements 116 Abbreviations and Acronyms 117 despre era ian 121 Contents 7 8 Contents Introduction Your system includes the following significant service and upgrade feature
80. o change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumper bla A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number is printed on the circuit board with a triangle so that you can identify cach pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the server module jumper blocks See Table A 1 for the designations default settings and functions of the jumpers Jumpers Switches and Connectors 105 www dell com support dell com 106 System Board Jumpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumpers settings Figure A 2 System Board Jumpers NVRAM_CLR PASSWD oo ino 2 U e gt A UE ea CEE ararararara ara Lee Ne Ee ke te ee he he Table A 1 System Board Jumper Settings Jumper Setting Description PASSWD default The password feature is enabled Yo
81. oard until the card is fully seated being careful not to remove the riser board from the system board Z NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel 7 Replace the expansion card retainer See Figure 6 7 Installing System Components 61 www dell com support dell com 62 8 Connect any remaining internal or external cable s to the expansion card 9 If installing a remote access controller connect the cable to the remote access controller connector on the system board Sce Figure 6 9 10 Replace the daughter card if it was removed See Installing a Daughter Card 11 Close the system See Closing the System in Troubleshooting Your System Figure 6 7 Installing and Removing Expansion Cards expansion card retainer PCI slot 1 PCI slot 2 SS expansion card connector on riser board Installing System Components Figure 6 8 Installing and Removing a CERC SATA RAID Controller CERC card connector PCI slot on riser board Figure 6 9 Installing and Removing a Remote Access Controller remote access controller cable Installing System Components 63 www dell com support dell com 64 Removing an Expansion Card A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System
82. oll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Getting Help 103 wWo9 ap 31oddns woo jap mmm Getting Help 104 Jumpers Switches and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system Jumpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit T
83. ooting Basic 1 0 Functions 2 2 202 38 Troubleshooting a Serial I O Device 38 Troubleshooting a USB Device 39 Troubleshooting a Network Adapter 2 2 2 2 2 2 39 Responding to a Systems Management Software Alert Message 40 Inside the System o 2 0 40 Removing and Replacing the Bezel 2 2 2 2 41 Opening the System 0 0 42 Closing the System 0 0 43 Troubleshooting a Wet System 44 Troubleshooting a Damaged System 2 44 Troubleshooting the System Battery 2 2 45 Troubleshooting the Power Supply 2 2 2 2 46 Troubleshooting System Cooling Problems 2 46 TroubleshootingaFan 2 2200 46 Contents Troubleshooting Hard Drives 47 Troubleshooting Expansion Cards 2 48 Troubleshooting System Memory 49 Troubleshooting the Processor 40 50 Troubleshooting the System Board 51 Installing System Components System Board Components 2 53 Cooling Shroud 20 54 Removing the Cooling Shroud 0 54 Installing the Cooling Shroud 2 0 55 System Battery aaa 55 Replacing the System Battery o a aaa a 55 Fan Assembly 2g al de rel Bc ee le 56 Removing the Fan Assembly 57 Installing the Fan Assembly 0 00 00 58 Power Distribution Board 2 58 Removing the Power Distribution Bo
84. operly populated See Memory Module Installation Guidelines in Installing System Components If the problem persist see Troubleshooting System Memory in Troubleshooting Your System Alert Mismatched DIMMs The memory module installation Ensure that the memory modules are are detected in Bank n Potential for decreased performance guidelines have not been properly followed properly populated See Memory Module Installation Guidelines in Installing System Components Alert Previous CPU fan failure Alert Previous Memory fan failure Specified fan failed before last system startup Information only Alert Previous PCI fan failure Alert Previous voltage The power supply failed before last Information only failure system startup Alert Processor thermal The processor fan is faulty or the fan Ensure that the fan assembly is properly probe failure detected assembly is improperly installed installed See Troubleshooting a Fan in Troubleshooting Your System Alert Previous processor thermal event was detected The processor fan failed before the last system startup Information only Auxiliary device failure Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Replace the mouse If the problem persists replace the keyboard BIOS Update Attempt Failed Remote BIOS update attempt failed Indicators Messages and Codes
85. ormation about the Alert Log window see the systems management software documentation on your Resource CD or at support dell com Inside the System In Figure 5 1 the bezel and system cover are removed to provide an interior view of the system Troubleshooting Your System Figure 5 1 Inside the System RAID controller optional heat sink fan assembly power supply hard drives 2 or 4 power distribution board The system board holds the system s control circuitry and other electronic components Several hardware options such as the processor and memory are installed directly on the system board Using a riser board the system can accommodate up to two expansion cards The upper slot supports PCI 32 bit 33 MHz 5 0 V expansion cards and the lower slot supports PCI X 64 bit 66 MHz 3 3 V expansion cards K NOTE The connectors on 64 bit cards are longer than the 32 bit PCI connector in the system However as long as the card is installed properly the card will still function The hard drive bays provide space for up to four SATA hard drives Power is supplied to the system board hard drives and internal peripherals through a single nonredundant power supply Removing and Replacing the Bezel To access the hard drives or the front USB connector you must first remove the system s bezel To remove the bezel push the bezel release latches inward and pull the bezel away from the system See Figure 5 2 Troubleshooting Y
86. ossible problem with the system Table 2 3 lists the system messages that can occur and the probable cause and corrective action for cach message K NOTE If you receive a system message that is not listed in Table 2 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 2 3 System Messages Message Causes Corrective Actions Address mark not found system board Faulty hard drive subsystem defective Ensure that the hard drive cables are properly connected See Troubleshooting Hard Drives in Troubleshooting Your System for the appropriate drive s installed If the problem persists the system board may be defective See Troubleshooting the System Board Alert Cover was previously removed 16 Indicators Messages and Codes The chassis has been opened Information only Table 2 3 System Messages continued Message Causes Corrective Actions Alert CPU fan was not Specified fan is faulty or the fan Ensure that the fan assembly is properly detected assembly is not installed correctly installed See Troubleshooting a Fan in Alert Memory fan was not Troubleshooting Your System detected Alert PCI fan was not detected Alert DIMM s n are Unsupported or faulty memory Ensure that the memory modules are unsupported module s pr
87. our System 41 www dell com support dell com Figure 5 2 Installing and Removing the Bezel release latch 2 To replace the bezel push the latches inward place the bezel on the front of the system and release the latches Opening the System 1 Observe the precautions in Safety First For You and Your System 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 To remove the system cover loosen the two captive screws at the back of the system See Figure 5 3 4 While pressing down on the cover indention slide the cover backward about an inch and grasp the cover on both sides 5 Carefully lift the cover away from the system 42 Troubleshooting Your System Figure 5 3 Installing and Removing the System Cover cover indention system cover captive screws 2 Closing the System 1 Ensure that you did not leave tools or parts inside the system Place the cover over the sides of the chassis and slide the cover forward Sce Figure 5 3 Tighten the two captive screws at the back of the system to secure the cover Replace the bezel See Removing and Replacing the Bezel U a W N Reconnect the system to the electrical outlet and turn on the system Troubleshooting Your System 43 www dell com support dell com Troubleshooting a Wet System Problem e Liquid spilled on the system e Excessive humidity Action A CAUTION
88. place the interface cable See Getting Help Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help If the problem persists see Getting Help Troubleshooting Your System Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide Turn off the system and any USB devices Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Tum on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help Turn off the system and the USB device and swap the device with a comparable device Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help If the problem persists see Getting Help Troubleshooting a Network Adapter Problem e Network adapter cannot communicate with network Action 1 Run the appropriate online diagnostic test See
89. ply connectors from the power distribution board See Figure 6 5 Using a 2 Phillips screwdriver remove the four screws that secure the power distribution board Lift the power distribution board out of the system Installing the Power Distribution Board 1 Align the four holes in the power distribution board with four mounting posts near the cooling fan Using a 2 Phillips screwdriver install the four screws that secure the power distribution board Reconnect the connectors from the hard drives and the power supply to the power distribution board Close the system See Closing the System in Troubleshooting Your System Installing System Components Figure 6 5 Removing the Power Distribution Board hard drive 0 power distribution board NE A power cable power supply cable hard drive 1 power So hard drive 2 b a power cable NE hard drive 3 power il 2 Phillips screws 4 fan Nil Power Supply The system supports a single nonredundant power supply Removing the Power Supply A CAUTION See your System Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System 2 Disconnect the following power supply cables a P3fromthe power distribution board b P2 from system board connector CN2 c PI from system board connector CN1 Inst
90. pport Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Getting Help 97 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl _latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell
91. pport 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 100 Getting Help Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Sweden Upplands Vasby Website support euro dell com International Access Code 00 E mail swe_support dell com Country Code 46 E mail Support for Latitude and Inspiron City Code 8 Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva Website support euro dell com International Access Code 00 E mail swisstech dell com Country Code 41 E mail for French speaking HSB and Corporate City Code 22 Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 0
92. rd in Troubleshooting Your System Indicators Messages andCodes 23 www dell com support dell com 24 Table 2 4 Server Module Beep Codes continued Code Cause Corrective Action 1 2 2 DMA initialization failure See Troubleshooting System Memory in 1 2 3 DMA page register write read failure Troubleshooting Your System 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main through memory 2 4 4 Indicators Messages and Codes Table 2 4 Server Module Beep Codes continued Code Cause Corrective Action 3 1 1 Slave DMA register failure Faulty system board See Troubleshooting the 3 1 2 Master DMA register failure System Board in Troubleshooting Your System 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure 3 3 1 CMOS failure 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace test
93. rd Connectors See Figure A 4 and Table A 3 for the location and description of the backplane board connectors K NOTE The connectors for 64 bit cards are longer than the PCI 32 bit connector However as long as the card is installed properly the card will still function Figure A 4 Riser Board Connectors upper slot PCI 32 bit 33 MHz 5 V lower slot system board PCI X 64 bit 66 MHz 3 3 V Table A 3 Riser Board Connectors Connector Description Upper slot PCI 32 bit 33 MHz 5 V The RAC must be installed in the upper slot Lower slot PCI X 64 bit 66 MHz 3 3 V For optimal performance install RAID and SCSI controllers in the lower slot System board System board interface connector Jumpers Switches and Connectors Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See your System Information Guide tor complete information about safety precautions 10 working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the pass
94. rmation about safety precautions working inside the computer and protecting against electrostatic discharge 2 Open the system See Opening the System 3 Ensure that the fan assembly s power cable is firmly attached to the fan power connector on the system board Sce Fan Assembly in Installing System Components Z NOTE Wait 30 seconds for the system to recognize the fans and determine whether it is working properly 4 Ifthe problem is not resolved install a new fan assembly See Fan Assembly in Installing System Components If the replacement fan assembly is working properly close the system See Closing the System If the replacement fan assembly does not operate see Getting Help Troubleshooting Hard Drives Problem e Faulty hard drive Damaged or improperly connected hard drive cables Action A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the test fails continue to the next step 2 Enter the System Setup program and verify that the system is configured correctly See Using the System Setup Program in yo
95. shooting the System Board Time of day clock stopped Faulty battery faulty system board See Troubleshooting the System Battery in Troubleshooting Your System If the problem persists see Troubleshooting the System Board Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting the System Battery in Troubleshooting Your System Timer chip counter 2 failed Faulty system board See Getting Help Unexpected interrupt in protected mode Faulty or improperly installed memory modules or faulty system board Ensure that all memory modules are properly installed See Memory Module Installation Guidelines in Installing System Components If the problem persists see Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Troubleshooting the System Board Unsupported CPU stepping detected 22 Processor is not supported by the system Indicators Messages and Codes Check for a BIOS update If the problem persists install a supported processor See Control Panel Table 2 3 System Messages continued Message Causes Corrective Actions Warning Firmware is Firmware is out of date Update the firmware Sce Getting out of date Help
96. shroud into the back panel See Figure 6 2 2 Rotate the cooling shroud down until the release latch snaps into place securing the shroud to the fan assembly 3 Close the system See Closing the System in Troubleshooting Your System System Battery Replacing the System Battery A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and if possible make a printed copy of the System Setup screens See Using the System Setup Program in the User s Guide Open the system See Opening the System in Troubleshooting Your System Remove the cooling shroud See Removing the Cooling Shroud Installing System Components 55 www dell com support dell com 56 Locate the battery on the system board Sce Figure A 3 for the battery location Grasp the battery socket release tab with your fingers and gently pull out away from the battery to remove the battery from the battery socket See Figure 6 3 6 Place the new battery in the battery socket as shown in Figure 6 3 Z NOTE The side of the battery labeled must face toward the open side of the battery socket Figure 6 3 Replacing the Battery battery release tab battery socket 4 li Press the battery into the socket until it snaps into place Install the cooling shroud See Installing the Cooling Shroud
97. sistance 2 Indicators Messages and Codes Front Panel Indicators and Features Back Panel Indicators and Features System Messages System BeepCodes Warning Messages Diagnostics Messages AlertMessages 3 Finding Software Solutions Before YouBegin 0 Troubleshooting Errors and Conflicts Input Errors 20 Application Conflicts oaa aaa IRQ Assignment Conflicts o aaa aaa 4 Running the System Diagnostics Using Server Administrator Diagnostics System Diagnostics Features 2 2 When to Use the System Diagnostics Running the System Diagnostics Contents 3 4 System Diagnostics Testing Options 2222 33 Using the Custom Test Options 2 2 2 2020 22 22 33 Selecting Devices for Testing 0 33 Selecting Diagnostics Options o a a 33 Viewing Information and Results 34 Troubleshooting Your System Safety First For You and YourSystem 35 External Connections 0 35 Checking Basic PowerProblems 35 Start Up Routine 2 35 Checking the Equipment 2 0 36 Troubleshooting the Video Subsystem 0 36 Troubleshooting the Keyboard 37 Troubleshooting the Mouse 37 Troublesh
98. software RAID or external storage configuration system remove the daughter card Disconnect the control panel interface cable from the J7 connector on the system board See Figure 6 16 Remove all PCI expansion cards installed on the riser board Using a 2 Phillips screwdriver loosen the two captive screws securing the riser board to the system board Disconnect the riser board from the system board card edge connector Remove the fan assembly Remove the power supply Using a 2 Phillips screwdriver loosen the captive screw that secures the system board tray to the chassis floor See Figure 6 16 Using the tab on the system board tray slide the system board forward toward the front of the system and lift the assembly up and out of the chassis See Figure 6 16 Lay the system board tray down on a smooth non conductive work surface Installing System Components 77 www dell com support dell com Figure 6 16 Removing the System Board and System Board Tray control panel captive screw cable a a system board and gt Ne system board tray Installing the System Board Assembly A CAUTION See your System Information Guide for complete information about safety precautions 1 2 working inside the computer and protecting against electrostatic discharge Unpack the new system board assembly Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray Sl
99. tics are initializing Next the diagnostics Main Menu window appears The window allows you to run all or specific diagnostics tests or to exit the system diagnostics System Diagnostics Testing Options Click the testing option in the Main Menu window Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Opt
100. trical outlet and turn on the system and attached peripherals 10 As the system boots observe the monitor screen and the indicators on the keyboard 11 Repeat step 8 through step 10 for each memory module installed If the problem persists see Getting Help 12 Run the system memory test in the system diagnostics See Running the System Diagnostics If the test fails see Getting Help Troubleshooting the Processor Problem e Error message indicates a processor problem e A heat sink is not installed for the processor Action A CAUTION See your System Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics Open the system See Opening the System Ensure that the processor and heat sink are properly installed See Replacing the Processor in Installing System Options 4 Close the system See Closing the System Troubleshooting Your System o ON GA Run Quick Tests in the system diagnostics See Running the System Diagnostics If the test fails continue to the next step Open the system See Opening the System Replace the processor See Replacing the Processor Close the system See Closing the System Run Quick Tests in the system diagnostics See Running the System Diagnostics
101. ty Each processor and its associated internal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit e Processor e Heat sink Replacing the Processor A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System Installing System Components NOTICE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling 2 Remove the cooling shroud See Removing the Cooling Shroud 3 Pushing down with one hand on the securing clip s rubber coated tab use the other hand to slide the latch on the securing clip away from the heat sink post to release the securing clip See Figure 6 14 4 Remove the securing clip NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Repeat step 3 and step 4 to remove the other securing clip NOTE When removing the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm 6 Remov
102. u can set the password in System Setup only when the password feature is enabled See your User s Guide for information The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot jumpered unjumpered Jumpers Switches and Connectors System Board Connectors Sce Figure A 3 and Table A 2 for the location and description of the system board connectors Figure A 3 System Board Connectors SLT1 processor and heat sink CN4 nannini Sys_Mgmt Ja a BT1 Table A 2 System Board Connectors Connector Description BTI Connector for the 3 0 V coin battery CN2 12 V and 3 3 V power connector for the system board CN3 5 V and 12 V power connector for the system board CN4 Daughter card connector DIMMn_ x Memory modules 4 Fan Power connector for the fan assembly J7 Control panel interface connector DIMM1_A DIMM2_A DIMM1_B DIMM2_B Fan Jumpers Switches andConnectors 107 www dell com support dell com Table A 2 System Board Connectors continued Connector Description SLTI Riser board interface connector Sys_Mgmt Connector for the remote access controller RAC Riser Boa
103. ud cannot be installed correctly Lower the end opposite of the rubber coated tab of each securing clip over the heat sink post and then slide the securing clip toward the heat sink post until they snap onto the post While holding down the rubber coated tab with one hand push the latch on the securing clip toward the heat sink post until it locks the clip onto the post Repeat step 15 and step 16 for the other securing clip Install the memory modules Z NOTE Install the memory modules as noted in step 7 of the procedure in Removing the System Board Assembly Connect the LED cable to the daughter card on software RAID or external storage configurations or the CERC SATA RAID controller on hardware RAID systems Connect the control panel interface cable to the J7 connector on the system board Install the cooling shroud 4 NOTE When installing the cooling shroud ensure that the two tabs on the cooling shroud are inserted into the two retaining slots in the back panel Installing System Components 79 www dell com support dell com 80 22 Close the system a Ensure that you did not leave tools or parts inside the system b Place the cover over the sides of the chassis and slide the cover forward c Tighten the two captive screws at the back of the system to secure the cover 23 Reconnect the system to the electrical outlet and turn on the system 24 Replace the bezel a Push the latches on the bezel inward b Pl
104. ur User s Guide 3 Run the hard drive tests in the system diagnostics See Running the System Diagnostics If the tests fail continue to the next step 4 Open the system See Opening the System Troubleshooting Your System 47 www dell com support dell com 48 5 Ensure that the hard drive interface cable is properly connected between the drive and the daughter card and or RAID controller To identify system board connectors see Figure A 3 6 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives Ensure that the power cable is properly connected to the drive Close the system See Closing the System Troubleshooting Expansion Cards K NOTE When you are troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 2 Open the system See Opening the System 3 Ensure that each expansion card is firmly seated in its connector See Expansion Cards
105. uro dell com E mail czech_dell dell com Technical Support Customer Care Fax TechFax Switchboard 02 2186 27 27 02 2186 27 11 02 2186 27 14 02 2186 27 28 02 2186 27 11 Getting Help 91 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica Dominican Republic General Support General Support toll free 1 866 278 6821 1 800 148 0530 Ecuador El Salvador General Support General Support toll free 999 119 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax
106. used by software rather than by a defective battery Troubleshooting Your System 45 www dell com support dell com Troubleshooting the Power Supply Problem The power LED on the front of the system is not lit Action 1 Check the connection of the power cable to the power supply and the outlet 2 Remove the bezel See Removing and Replacing the Bezel 3 Tum on the system If the problem is not resolved continue to the next step Open the system See Opening the System Ensure that the power supply cable is properly connected to the backplane board Close the system See Closing the System If the problem is still not resolved replace the power supply See Power Supply in Installing System Components Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure that none of the following conditions exist Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan has failed See Troubleshooting a Fan Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message 46 Troubleshooting Your System Action 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics A CAUTION See your System Information Guide for complete info
107. vailable in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only Getting Help 85 www dell com support dell com 86 www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password e Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only e Electronic Quote
108. word jumper plug See Figure A 2 to locate the password jumper on the system board Close the system See Closing the System in Troubleshooting Your System Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug Z NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Install the password jumper plug Sce Figure A 2 to locate the password jumper on the system board Close the system reconnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Jumpers Switches andConnectors 109 www dell com support dell com 110 Jumpers Switches and Connectors 1 0 Connectors 1 0 Connectors I O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardwar
109. ystem Board This section contains information on installing and removing the main system board The system board and system board tray are removed and replaced as a single assembly Removing the System Board Assembly A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Dismount the system from the rack Remove the bezel a Push the bezel release latches inward b Pull the bezel away from the system Open the system a Loosen the two captive screws at the back of the system Installing System Components 10 11 12 13 14 15 16 17 18 b While pressing down on the cover indention slide the cover backward about an inch and grasp the cover on both sides c Carefully lift the cover away from the system Remove the cooling shroud Remove the heat sink and processor Remove the memory modules 4 NOTE After removing the memory modules record the memory module socket locations to ensure proper installation Disconnect the hard drive interface cables from the appropriate card a If this is a software RAID or external storage configuration system remove the cables from the daughter card b If this is a hardware RAID system remove the cables from the CERC SATA RAID controller If this is a
110. ystem Board Components and Connectors 54 Installing and Removing the Cooling Shroud 55 Replacing the Battery 56 Installing and Removing the Fan Assembly 57 Removing the Power Distribution Board 59 Installing and Removing the Power Supply 60 Installing and Removing Expansion Cards 62 Installing and Removing a CERC SATA RAID Controller 63 Installing and Removing a Remote Access Controller 63 Installing and Removing the Riser Board 65 Installing and Removing a DaughterCard 66 Installing and Removing a Memory Module 69 Control Panel Removal 71 Installing and Removing the Securing Clip 74 Installing and Removing the Processor in the Socket 75 Removing the System Board and System Board Tray 78 Removing the Hard Drive Carrier 82 Removing the Hard Drive From the Drive Carrier 83 Figure A 1 Figure A 2 Figure A 3 Figure A 4 Figure B 1 Figure B 2 Figure B 3 Figure B 4 Figure B 5 Figure B 6 Example Jumper 105 System Board Jumpers 106 System Board Connectors 107 Riser Board Connectors 108 I O Connectors 111 Serial Connector Pin Numbers 112 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers 0000 113 Video Connector Pin Numbers 114 USB Connector PinNumbers 115 Network Adapter Connector 115 Tables

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