Dell P01S User's Manual
Contents
1. 51 Export Regulations o oooooooooooo 52 Additional Country Specific Safety Regulatory and Environmental Information 0 cece eee eee eee ee 52 Basic Specifications This section provides basic information that you may need when setting up updating drivers for or upgrading your computer System model Dell Adamo 13 Processor ype Intel Core 2 Duo Processor 1 2 GHz and 1 4 GHz L2 cache 3 MB Shared External Bus 800 MHz Frequency Memory ype Dual Channel 800 MHz DDR3 SDRAM Configurations 2GB and 4 GB Computer information Chipset Mobile Intel 4 Series Express Chipset Family PCI Bus 32 Bit Computer information Continued Data Bus Width 64 Bit DRAM Bus 128 Bit Dual Channel Width Communications Integrated Broadcom BCM5784M Gigibit LOM Giga bit LAN 803 11n Intel Centrino WLAN Wireless LAN Mobile Integrated Mobile Broadband support on select Broadband configurations Video Type Intel Graphics Media Accelerator Data Bus Internal PCI E Controller GMA X4500HD Memory 256 MB Shared frame buffer Audio Type High Definition Audio 2 0 Audio Continued Controller IDT 92HD73C Intel High Definition Audio Speakers Stereo Display Type Active matrix TFT LCD with edge to edge glass viewing surface Dimensions Height 307 7 mm 12 11 in Width 192 3 mm 7 57 in Diagonal 340 4 mm 13 4 in Power 36W consumption maximum Integrat2. apsupportGdell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketingGdell com Asian Pacific countries only sales_canadaQdell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password 11 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell Before You Call 7 NOTE Have your Express Service Code ready when you K call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards 12 Are you connec
3. enterprise software non Dell branded enterprise products software and or software licenses purchased under any type of volume purchase agreement or any non Dell customized hardware and or software product s may not be returned at any time Restocking Fees Unless the product is defective or where otherwise prohibited by law a restocking fee of 15 may be charged on hardware accessories peripherals parts and unopened software How to Return To return products you must contact Dell Customer Service at 1 800 847 4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return You must ship the products to Dell within five 5 days of the date that Dell issues the Credit Return Authorization Number You must 39 Ship back all products you are seeking to return to Dell At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions Return the products in their original packaging in as new condition along with any media documentation and all other items that were included in the original shipment Ship the product s at your expense and insure the shipment or accept the risk of loss or damage during shipment Upon receipt of the complete returned purchase Dell will issue a credit or a refund of the purchase price paid less s
4. removed environment Protect equipment from liquid intrusion Do not use damaged equipment including exposed frayed or damaged power cords WARNING Do not use your equipment in a wet Disconnect your device and all peripherals including an integrated or optional modem or TV tuner from any wall connections during an electrical lightning storm or when you will be away for extended periods 46 Do not push any objects into the air vents or openings of your equipment Doing so can cause fire or electric shock by shorting out interior components Do not allow your portable computer or adapter to operate with the base resting directly on exposed skin for extended periods of time The surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with exposed skin can cause discomfort or burn Contact Dell or an authorized dealer or service center for retail purchases if your equipment does not operate normally General Power Safety Observe the following guidelines when connecting your equipment to a power source If your equipment uses an AC adapter Use only the Dell provided AC adapter approved for use with this device PO1S PA 1E Use of another AC adapter may cause fire or explosion Place the AC adapter in a ventilated area such as a desk top or on the floor when you use itto run the computer or to charge the battery The AC adapt
5. OR SUPPORT IS PROVIDED BY DELL AS IS AND ANY THIRD PARTY 14 WARRANTIES SERVICES MAINTENANCE AND SUPPORT ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER NOT BY DELL DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL S APPLICABLE DELL BRANDED WARRANTY OR SERVICE DESCRIPTION IN EFFECT ON THE DATE OF THE INVOICE PACKING SLIP ACKNOWLEDGEMENT OR RETAIL PURCHASE RECEIPT FOR DIRECT DELL SALES DELL BRANDED WARRANTIES AND SERVICES ARE EFFECTIVE ON PAYMENT IN FULL AND DELL IS NOT OBLIGATED TO HONOR ANY WARRANTY OR PROVIDE SERVICE UNTIL DELL RECEIVES PAYMENT IN FULL DELL MAY REQUEST CANCELLATION OF THIRD PARTY BRANDED SOFTWARE LICENSES SERVICES MAINTENANCE OR SUPPORT IF DELL DOES NOT RECEIVE PAYMENT FOR RETAIL SALES DELL BRANDED WARRANTIES AND SERVICES WILL BE EFFECTIVE WHEN YOU HAVE TRANSFERRED THE OWNERSHIP OF THE PRODUCT INTO YOUR NAME ALTHOUGH THE WARRANTY PERIOD COMMENCES ON HE DATE OF THE PURCHASE YOU MAY FIND THE NSTRUCTIONS FOR HOW TO TRANSFER OWNERSHIP NTO YOUR NAME IN THE DOCUMENTATION FOUND WITH YOUR COMPUTER OR BY VISITING www dell com register LIKE YOUR USE OF THE PRODUCT TRANSFERRING OWNERSHIP OF THE PRODUCT INTO YOUR NAME EXPRESSES YOUR INTENT TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU PURCHASE THIRD PARTY BRANDED PRODUCT SERVICES MAINTENANCE OR SUPPORT ADDITIONAL THIRD PARTY TERMS AND CONDITIONS MAY APPLY Software All software is provided subject to a license agreement and you agr
6. Software items disks written materials and packaging and delete any preloaded or embedded Software 41 You may use one copy of the Software on only one computer at a time If you have multiple licenses for the Software you may use as many copies at any time as you have licenses Use means loading the Software in temporary memory or permanent storage on the computer Installation on a network server solely for distribution to other computers is not use if but only if you have a separate license for each computer to which the Software is distributed You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have If the number of users of Software installed on a network server will exceed the number of licenses you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software If you are a commercial customer of Dell or a Dell affiliate you hereby grant Dell or an agent selected by Dell the right to perform an audit of your use of the Software during normal business hours you agree to cooperate with Dell in such audit and you agree to provide Dell with all records reasonably related to your use of the Software The audit will be limited to verification of your compliance with the terms of this agreement The Software is protected by United States copyright laws and inte
7. iability of Dell and its be a return of the price paid for the Software or b replacement of any disk not meeting this warranty that is sent with a return authoriz your cost and risk This limited warranty is has resulted from accident abuse misapp ation number to Dell at void if any disk damage ication or service or modification by someone other than Dell Any replacement disk is warranted for the remaining original warranty period or thirty 30 days whichever is longer Dell does NOT warrant that the functions o uninterrupted or error free You assume res the Software to achieve your intended resu results obtained from the Software OTHER WARRANTIES EXPRESS OR IMPLIE LIMITED TO IMPLIED WARRANTIES OF ME FITNESS FOR A PARTICULAR PURPOSE FO the Software will meet your requirements or that operation of the Software will be ponsibility for selecting Its and for the use and DELL ON BEHALF OF ITSELF AND ITS SUPPLIERS DISCLAIMS ALL D INCLUDING BUT NOT RCHANTABILITY AND R THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS This limited warranty gives you specific legal rights you may have others which vary from jurisdiction to jurisdiction N NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS 43 INTERRUPTION LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF USE O
8. may award reasonable fees to the prevailing party under the standards for fee shifting provided by law Otherwise each party shall pay for its own costs and attorneys fees if any Information may be obtained and claims may be filed with the NAF at P 0 Box 50191 Minneapolis MN 55405 19 Direct Dell Sales 20 10 11 Payment Terms Orders Quotes Interest For direct Dell sales terms of payment are within Dell s sole discretion and unless otherwise agreed to by Dell payment must be received by Dell prior to Dell s acceptance of an order Payment for the products will be made by credit card wire transfer or some other prearranged payment method unless credit terms have been agreed to by Dell Invoices are due and payable within the time period noted on your invoice measured from the date of the invoice Dell may invoice parts of an order separately Your order is subject to cancellation by Dell in Dell s sole discretion Unless you and Dell have agreed to a different discount Dell s standard pricing policy for Dell branded systems which include both hardware and services in one discounted price allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system Dell is not responsible for pricing typographical or other errors in any offer by Dell and reserves the right to cancel any orders resulting fro
9. parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period ofthe limited warranty for the product you bought Dell owns all parts removed from repaired products 37 May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us Please note that CompleteCare Coverage may not be transferred For Canada purchased systems in country transfers and to transfer from one customer to another go to www1 ca dell com content topics reftopic aspx gen en ccare c ca amp l en amp s gen amp section 012 If you do not have Internet access call Dell at 1 800 847 4096 home consumer customers or 1 800 387 5757 all business or government customers All requests to transfer ownership are at Dell s sole discretion All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement located at www dell ca servicecontracts and Dell s terms and conditions of sale located at www dell ca Dell cannot guarantee the authenticity of the products limited warranties service or support or the accuracy of the listings of products you purchase from a third party Dell Return Policy Canada Only Dell values our relationship with you
10. product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new Dell branded peripheral products products for which Dell is listed as the manufacturer such as monitors batteries memory docking stations and projectors To determine which limited warranty applies to the product you purchased see the Dell invoice and or the product documentation that accompanied your product Descriptions of Dell s limited warranties are described in preceding sections Dell Software License Agreement This is a legal agreement between you the user and Dell Products L P or Dell Global B V Dell This agreement covers all software thatis distributed with the Dell product for which there is no separate license agreement between you and the manufacturer or owner of the software collectively the Software This agreement is not for the sale of Software or any other intellectual property All title and intellectual property rights in and to Software is owned by the manufacturer or owner of the Software All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the Software By opening or breaking the seal on the Software packet s installing or downloading the Software or using the Software that has been preloaded or is embedded in your product you agree to be bound by the terms of this agreement If you do not agree to these terms promptly return all
11. 1 plug in card C NBnr O 52 7 NOTE The Notified Body number denoted by NBnr will K only be present when required and has no bearing on the usage restriction whether present or not France For Mainland France 2 400 2 4835 GHz Channels 1 13 authorized for indoor use 2 400 2 454 GHz Channels 1 7 authorized for outdoor use For Guiana and Reunion 2 400 2 4835 GHz Channels 1 13 authorized for indoor use 2 420 2 4835 GHz Channels 5 13 authorized for outdoor use For all French Territories Only 5 15 5 35 GHz authorized for 802 11a Italy A general authorization is requested for outdoor use in Italy The use of these equipments is regulated by D L gs 1 8 2003 n 259 article 104 activity subject to general authorization for outdoor use and article 105 free use for indoor use in both cases for private use D M 28 5 03 for supply to public of RLAN access to networks and telecom services Abbreviated R amp TTE Directive 1999 5 EC Compliance Statement Hereby Dell Inc declares that all CE Marked Dell products incorporating Radio and Telecoms Terminal Equipment functionality are in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC 53 Japan Japanese NyFU AZAF FAYE BK eo Li ion M2 SD JT a Patt POR EOAA E56 3481 Korea Korean Energy Statement Power consumption of this product can be 0 if it is unplu
12. ATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip invoice or receipt except for the following Dell branded hardware Portable computer batteries carry the lesser of either a 1 year limited warranty or the length of the limited warranty for the Dell computer with which the battery is shipped The limited warranty for Power Adapters purchased independent of a system is one year Power Adapters purchased with a system are covered by the system limited warranty 23 Your PERC 5 battery may provide up to 72 hours of controller cache memory backup power when new Under the 1 year limited warranty we warrant that the battery will provide at least 24 hours of backup coverage during the 1 year limited warranty period Projector lamps carry a 90 day limited warranty Memory carries a lifetime limited warranty The limited warranty for monitors purchased independently of a system lasts for the time period indicated on your packing slip or invoice Monitors purchased with a system are covered by the system limited warranty PDAs earphones and remote inline controls carry a 1 year limited warranty Other add on hardware carries the longer of either a 1 year limited warranty for new parts and a 90 day limited warranty for reconditioned parts or for both new and reconditioned parts the remainder of the warranty for the
13. Dell computer on which such parts are installed Headsets with Bluetooth wireless technology carry the lesser of either a 1 year limited warranty or the length of the limited warranty for the Dell computer with which the headset as applicable is shipped The limited warranty on all Dell branded products begins on the date ofthe packing slip invoice or receipt The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if need warranty service Before the warranty expires please contact us or our authorized representatives according to the following table Please also have 24 your Dell Express Service Code Service Tag or order number available Web Support support dell com ContactUs ContactUsHome aspx c us amp l en amp s gen Individual Home Consumers U S Only Hardware Warranty Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home Consumers who purchased a Dell notebook or desktop computer through a retail store Best Buy Carry your Dell notebook Dell desktop or Dell monitor purchased with a Dell desktop into any Best Buy store Go to www bestbuy com to locate the nearest Best Buy store 25 Individual Home Consumers who purchased through an Employee Purchase Program Hardware
14. H IN THIS WARRANTY STATEMENT FOR THE TERM OF HE WARRANTY PERIOD REFLECTED ON YOUR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY EMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE UTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW HE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WAR RANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR N THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGA AVA LIAB NST YOU FOR DAMAGES FOR PRODUCTS NOT BEING LABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXI SOM OFS DAM IMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE E PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION PECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL AGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU 33 How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except for the f
15. ISPUTES BETWEEN YOU AND DELL These terms and conditions Agreement apply to your purchase of products and or services and support Product sold in the United States directly by Dell including its affiliates or subsidiaries as well as purchases made from retail sellers By accepting delivery of the Product or by purchasing and using the product you accept and are bound to the terms and conditions of this Agreement If you do not wish to be bound by this Agreement you must notify Dell and take one of the following actions For Products purchased directly from Dell direct Dell sale notify Dell and return your purchase pursuant to Dell s Return Policy See http www dell com policy legal warranty htm For products purchased from a retail seller retail sale do not use or continue using the product and return the product to your place of purchase subject to its return policy 1 Other Documents This Agreement may NOT be altered supplemented or amended by the use of any other document s unless otherwise agreed to in a written agreement signed by both you and Dell 2 Warranties THE LIMITED WARRANTIES APPLICABLE TO DELL BRANDED HARDWARE PRODUCT CAN BE FOUND AT http www dell com policy legal warranty htm OR IN THE DOCUMENTATION DELL PROVIDES WITH DELL BRANDED PRODUCT DELL MAKES NO WARRANTIES FOR SERVICE SOFTWARE OR NON DELL BRANDED PRODUCT SERVICE MAINTENANCE OR SUPPORT SUCH PRODUCT SOFTWARE SERVICE MAINTENANCE
16. R INABILITY TO USE THE SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you Open Source Software Any open source software provided by Dell can be used according to the terms and conditions of the specific license under which the open source software is distributed This open source software is distributed in the hope that it will be useful but IS PROVIDED AS IS WITHOUT ANY EXPRESSED OR IMPLIED WARRANTY INCLUDING BUT NOT LIMITED TO THE IMPLIED warranty of MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL DELL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTUTUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILTIY WHETHER IN CONTRACT STRICT LIABITLY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILTIY OF SUCH DAMAGE U S Government Restricted Rights The software and documentation are commercial items as that term is defined at 48 C FR 2 101 consisting of commercial computer software and commercial computer software documentation as such terms are u
17. System and Support Information Basic Specifications Getting Help Terms and Conditions of Sale Limited Warranties and Return Policy Software Licence Agreement Safety Information Environmental Information Regulatory Notice Information Model P01S DOLL Notes Notices and Cautions NOTE ANOTE indicates important information that helps K you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Adamo PowerEdge PowerConnect PowerVault Vostro OptiPlex Latitude and Dell Precision are trademarks of Dell Inc Inteland Centrino are registered trademarks and Core is a trademark of Intel Corporation ENERGY STARis a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that products with the Energy Star label meet the ENERGY STAR guideline for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc
18. Warranty Support and 1 800 822 8965 Customer Service Home and Small Business Commercial Customers Support and Customer Service 1 800 456 3355 Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Support and Customer Service 1 800 822 8965 Government and Education Customers Support and Customer Service 1 800 234 1490 Dell Branded Memory 1 800 567 0384 What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties Dell or its authorized representative will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If Dell or its authorized representative is not able to repair the product we will replace it with a comparable product that is new or refurbished 26 When you contact us via phone or web we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excludin
19. ale are located at www dell com policy legal termsofsale htm Governing Law The parties agree that this Agreement any sales there under the purchase and use of this product or any claim dispute or controversy whether in contract tort or otherwise whether preexisting present or future and including statutory consumer protection common law and equitable claims between customer and Dell arising from or relating to this agreement its interpretation or the breach termination or validity thereof the relationships which result from this agreement customer s purchase or use of the product Dell s advertising or any related purchase SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS WITHOUT REGARD TO CONFLICTS OF LAW Binding Arbitration ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY CONSUMER PROTECTION COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS BETWEEN CUSTOMER AND DELL its agents employees principals successors assigns affiliates collectively for purposes of this paragraph Dell arising from or relating to this Agreement its interpretation or the breach termination or validity thereof the relationships which result from this Agreement including to the full extent permitted by applicable law relationships with third parties who are not signatories to this Agreement customer s purchase and use of the
20. altered Service Tags or serial numbers Products for which Dell has not received payment Normal wear and tear THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE 22 ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES WE WILL HAVE NO LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMIT
21. and operating systems that have been installed by Dell may be returned only if installed on a returnable system and only if you return that system within the applicable return period Dell EqualLogic and EqualLogic branded products Dell EMC and EMC branded products PowerVault ML6000 tape libraries non Dell branded enterprise products enterprise software and customized hardware or software products may not be returned at any time Software licenses purchased under any type of volume license agreement may be returned only with the express approval ofthe publisher which in many circumstances will not be granted Restocking Fees Unless the product is defective or the return is a direct result of a Dell error Dell may charge a restocking fee of up to 15 of the purchase price paid 30 How to Return a Product Before returning a product you must first contact Dell customer service and obtain a Credit Return Authorization CRA number before the end of the applicable return period Dell will not accept returns without a CRA number To find the appropriate phone number or to send an e mail to customer service to request a CRA number go to www dell com contact or see Contacting Dell or Getting Help in your customer documentation You must ship the product to Dell within 5 days of the date that Dell issues the Credit Return Authorization number as follows Ship back all products you are seeking to return to Dell and for which yo
22. ates that the batteries in this product should be collected separately and not be disposed of with household waste Substances in batteries can have a potential negative impact on health and environment and you have a role in recycling waste batteries thus contributing to the protection preservation and improvement of the quality of the environment You should contact your local authority or retailer for details of the collection and recycling schemes available For information visit www euro dell com recycling Perchlorate Material Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Finding Additional Information For additional user information about your computer and individual components such as storage drives PC cards and other peripherals see the Manuals section at support dell com For additional Safety Best Practices information see the Regulatory Compliance homepage at the following location www dell com regulatory_compliance For additional recycling information see the Global Recycling homepage at the following location www dell com recyclingworldwide For regulatory information see the Regulatory Compliance homepage on www dell com at the following location www dell com regulatory_compliance Air Travel Restrictions Consult and abide by air travel restrictions applicable to electronic devices and the use and transportation of battery packs For
23. cts or as otherwise delivered to you Dell and or your third party service provider may in their discretion revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you Dell has no obligation to provide service or support until Dell has received full payment for the Product or service support contract you purchased Dell is not obligated to provide third party branded service or support or service or support for any products or services that you purchased through a third party and not Dell It is your responsibility to backup all existing data software and programs before receiving services or support including telephone support Dell and or your third party service provider will have no liability for loss or recovery of data programs or loss of use of system s arising out of the services or support or any act or omission including negligence by Dell or your third party service provider Dell and or your third party service provider is not permitted by law to copy pirated or copyrighted materials or to copy or handle illegal data Prior to Dell and or your third party service provider providing service or support you represent that your system s does not contain illegal files or data You also represent that you own the copyright or have a license to make copies to all files on your system and do not have any data that would cause Dell to be liable for copyri
24. disclaims any proprietary interest in trademarks and trade names other than its own January 2009 P N U721K Rev A00 Contents Basic Specifications Getting Help Technical Support and Customer Service Online Services a Product Information Before You Call e eee ee eee Diagnostic Checklist Contacting Dell U S Terms and Conditions of Sale di ata Limited Warranties and Return Policy Limited Warranty for Dell Branded Hardware Products U S Only Limited Warranty Terms for Dell Branded Hardware Products Canada Only Dell Software and Peripherals Canada Only 0 cece eee eae 40 Dell Software License Agreement oo oooo o 41 General Safety Information 45 General Power Safety 47 Ergonomic Instructions 48 Environmental Information 49 ENERGY STAR Compliance 49 Recycling Information 50 Waste Electrical and Electronic Equipment WEEE Directive ooo 50 Registration Evaluation and Authorization of Chemicals REACH ssseessse 50 Battery Disposal oooooocooooooo 50 Perchlorate Material 51 Finding Additional Information 51 Air Travel Restrictions
25. e original part within 30 days we will either invoice you or charge to your credit card the then current Dell standard price for that part 36 We will pay to ship the part to you if you use an address in Canada Please note that we are unable to ship repaired or replaced products to you to an address outside of Canada We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us f NOTE Before you replace parts make sure to back up the K data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at www dell ca servicecontracts or by calling Customer Care at 1 800 847 4096 If you purchased from Dell a service contract with one of our third party service providers please refer to that contract for details on how to obtain service Our third party service provider s contracts are also available online at www dell ca servicecontracts How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are
26. ed Battery Type Dimensions Weight Voltage Li Polymer Battery Pack 6 Cell Height 7 2 mm 0 28 in Width 320 mm 12 6 in Depth 230 mm 9 06 in 489 g 1 08 Ib 12 6 V Integrated Battery Continued Charge time 4 Hours Operating time 300 Minutes AC Adapter Input Voltage 100 V 240 V Input Current 1 2 A 100 VAC input with full load maximum 0 8 A Q 240 VAC input with full load Input 100 V 60 Hz and 240 V 50 Hz Frequency nominal Output Power 45W maximum Output Current 3A maximum Dimensions Height 16 mm 0 63 in Width 107 mm 4 21 in Depth 64 mm 2 52 in Weight 469 g 1 03 Ib maximum Physical Characteristics Dimensions Height 16 39 mm 0 65 in Width 331 mm 13 03 in Depth 241 40 mm 9 5 in Weight 1 80 kg 3 97 Ib Environment Temperature Operating 0 to 35 C 32 to 95 F Range Storage 40 to 65 C 40 to 149 F Maximum Operating 10 to 90 noncondensing Relative Storage 5 to 95 noncondensing Humidity Maximum Operating 0 66 GRMS Vibration Storage 1 3 GRMS Maximum Operating 110 G Shock Storage 163 G Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 7 NOTE Call Dell Support from a telephone near or at the K computer so that the support staff can assist you with any necessary procedures f NOTE Dell s Express Service Code system may n
27. ee that you will be bound by such license agreement in addition to these terms Title to software remains with the applicable licensor s 15 16 Return Policies Exchanges For direct Dell sales Dell s return policy can be found at http www dell com policy legal warranty htm and you agree to those terms You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return You must return Product to us in their original or equivalent packaging You are responsible for risk of loss shipping and handling fees for returning or exchanging Product Additional fees may apply If you fail to follow the return or exchange instructions and policies provided by Dell Dell is not responsible for Product that is lost damaged modified or otherwise processed for disposal or resale At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing For retail sales returns and exchanges are governed by the policies of the retailer where you purchased the Product Service and Support Service offerings may vary from Product to Product In addition to this Agreement s terms and conditions Dell and or your third party service provider may provide such service and support to you in the United States in accordance with the term and conditions located at http www dell com service_contra
28. er may become hot during normal operation of your computer Use care when handling the adapter during or immediately after operation Do not use an auto adapter DC power cable connected via an automobile cigarette lighter adapter in vehicles with high voltage 24 VDC such as commercial transport vehicles 47 Portable Device Battery Safety WARNING The system battery can only be replaced by an authorized service provider Using an incompatible battery may increase the risk of fire or explosion Do not expose store or place your computer or battery pack next to a heat source such as a radiator fireplace stove electric heater or other heat generating appliance or otherwise expose it to temperatures in excess of 65 C 149 F When heated to excessive temperatures battery cells could vent or explode posing risk of fire Earphone and Headphone Safety WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss Adjustment ofthe volume control as well as the equalizer to settings other than the center position may increase the earphones or headphones output voltage and therefore the sound pressure level The use of factors influencing the earphones or head phones output other than those specified by the manufac turer e g operating system equalizer software firmware driver may increase the earphones or headphones output voltage and therefore the sound pressure level The use of earp
29. g Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If you purchased through Best Buy you must have all original sales receipts from your purchase to receive any warranty service at a Best Buy store If we determine thatthe issue is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years For any remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part 2 We will pay to ship the
30. gged Taiwan T Chinese Corporate Contact Details Pursuantto Article 11 of the Commodity Inspection Act Dell provides the following corporate contact details for the certified entity in Taiwan for the computer products addressed by this document Dell B V Taiwan Branch 20 F No 218 Sec 2 Tung Hwa S Road Taipei Taiwan Information para NOM nicamente para M xico La informaci n siguiente se proporciona en el dispositivo o dispositivos descritos en este documento en cumplimiento con los requisitos de la Norma oficial mexicana NOM 54 Importador Dell M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Modelo de P01S Voltaje de alimentaci n 100 240V CA Frecuencia 50 60Hz Consumo el ctrico 12A Voltaje de salida 15 0 V de CC Intensidad de salida 3 0A 55 56
31. ght infringement if those files were copied by Dell and or your third party service provider Parts used in repairing or servicing Product may be new equivalent to new or reconditioned Limitation of Liability DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE LOST PROFITS LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES AND SUPPORT EXCEPT AS EXPRESSLY PROVIDED HEREIN DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL SPECIAL INDIRECT OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT PAID FOR HE APPLICABLE PRODUCT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE 7 18 Not For Resale or Export You agree to comply with all applicable laws and regulations of the various states and of the United States You agree and represent that you are buying only for your own internal use only and not for resale or export Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States Terms and conditions for res
32. hipping and handling and applicable restocking fees NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media Dell Software and Peripherals Canada Only Third Party Software and Peripherals Products Similar to other resellers of software and peripherals Dell does not warrant third party products Third party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warranties vary from product to product Consult your product documentation for specific warranty information More information may also be available from the manufacturer or publisher 40 While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we recommend and encourage you to contact the third party software and peripheral
33. hones or headphones other than those specified by the manufacturer may lead to heightened sound pressure level Ergonomic Instructions WARNING Improper or prolonged keyboard use may result in injury 48 WARNING Viewing a display or external monitor screen for extended periods of time may result in eye strain For additional information concerning ergonomics please go to the Regulatory Compliance homepage on www dell com at the following location www dell com regulatory compliance Environmental Information ENERGY STAR Compliance Desktops Notebooks and Workstations manufactured after July 20 2007 that bear the ENERGY STAR label meet the more advanced 4 0 requirements Because of these requirements your computer has a more efficient power supply and other features that could annually Save you 130 kWh of electricity Prevent 200 Ibs of green house gas emissions enough to fill a large room However this computer can save even more energy due to ENERGY STAR power management features which allow the computer to enter a very low power mode when not in use for a specified period of time These power management features activated on all ENERGY STAR qualified computers could save you up to 500kWh of electricity annually equivalent to Preventing as much greenhouse gas emissions as taking your car off the road for 3 weeks Planting a grove of trees 70ft by 70ft Additional power management spec
34. ific information is available at www energystar gov powermanagement Additional information on the ENERGY STAR program is available at www energystar gov 49 Recycling Information Dell recommends that customers dispose of their used computer hardware monitors printers and other peripherals in an environmentally sound manner Potential methods include reuse of parts or whole products and recycling of products components and or materials For specific information on Dell s worldwide recycling programs see www dell com recyclingworldwide Waste Electrical and Electronic Equipment WEEE Directive In the European Union this label indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility to enable recovery and recycling For information on how to recycle this product EN responsibly in your country visit www euro dell com recycling Registration Evaluation and Authorization of Chemicals REACH REACH is the European Union chemical substances regulatory framework Information on substances of very high concern contained in Dell products in a concentration above 0 1 weight by weight w w can be found at www dell com reach Battery Disposal WARNING Do not dispose of the battery in a fire or with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site 50 In the European Union this label indic
35. inal or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the productis lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada Please note that we are unable to ship repaired or replaced products to you to an address outside of Canada If we determine thatthe issue is not covered under this warranty we will notify you and may inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years following the first year of all limited warranties We will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number atthe time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive th
36. limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system or the reloading of the software Non Dell branded and Solution Provider Direct products and accessories Dell branded consumable products lamp bulbs for Dell branded projectors toner and ink cartridges for Dell branded printers batteries and tape media Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance 32 HIS MAY DEFE STA STA Problems caused by using accessories parts or components not supplied by Del Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND CTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORT
37. m such errors If you do not receive an invoice or acknowledgement in the mail via e mail or with your Product information about your purchase may be obtained at https support dell com dellcare Invoice aspx or by contacting your sales representative Shipping Charges Taxes Title Risk of Loss For direct Dell sales shipping and handling are additional unless otherwise expressly indicated at the time of sale Title to products passes from Dell to Customer on shipment from Dell s facility Loss or damage that occurs during shipping by a carrier selected by Dell is Dell s responsibility Loss or damage that occurs during shipping by a carrier selected by you is your responsibility You must notify Dell within 21 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing wrong or damaged Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship to location you are responsible for sales and other taxes associated with the order Shipping dates are estimates only 12 Changed or Discontinued Product For direct Dell sales Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online cart Dell will ship Product that has the functionality and performance of the Product ordered but changes between wha
38. more information see the Regulatory Compliance homepage on 51 www dell com at the following location www dell com regulatory compliance Export Regulations Customer acknowledges that these Products which may include technology and software are subjectto the customs and export control laws and regulations of the United States U S and may also be subject to the customs and export laws and regulations of the country in which the Products are manufactured and or received Customer agrees to abide by those laws and regulations Further under U S law the Products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the Products may not be sold leased or otherwise transferred to or utilized by an end user engaged in activities related to weapons of mass destruction including without limitation activities related to the design development production or use of nuclear weapons materials or facilities missiles or the support of missile projects and chemical or biological weapons Additional Country Specific Safety Regulatory and Environmental Information European Union English Restrictions of Usage Information For Products With Wireless LAN 802 11 Interfaces Products that fall into this category are denoted by inclusion of the Class 2 identifier symbol exclamation mark in a circle accompanying the CE Mark on the products regulatory label or on the 802 1
39. nsure your own personal safety and to help protect your equipment and working environment from potential damage You can find additional Safety Best Practices information on the Regulatory Compliance Homepage on www dell com at the following location www dell com regulatory compliance are used interchangeably and refer to all portable devices such as computers port replicators media bases docking stations and similar devices desktop computers printers and monitors LE NOTE In this document product equipment and device 45 WARNING Use of controls adjustments procedures connections or signal types other than those specified in your documentation may result in exposure to shock electrical hazards and or mechanical hazards CAUTION Dell products are not intended for use in patient health care environments unless specially designated CAUTION Dell products are not designed for use in flammable or explosive environments When setting up the equipment for use Place the equipment on a hard level surface Do not stack the equipment place it in an enclosed space or otherwise install it where it is subject to heated air The equipment should have least 10 2 cm 4 in of clearance on all vented sides to permit the airflow required for proper ventilation Restricting airflow can damage the equipment or cause overheating When operating your equipment WARNING Do not operate your equipment with any cover s
40. ollowing Dell branded hardware which carries the time period indicated below Portable computer batteries carry the lesser of either a 1 year limited warranty or the length of the limited warranty for the Dell computer with which the battery is shipped The limited warranty for Power Adapters purchased independent of a system is one year Power Adapters purchased with a system are covered by the system limited warranty Your PERC 5 battery may provide up to 72 hours of controller cache memory backup power when new Under the 1 year limited warranty we warrant that the battery will provide at least 24 hours of backup coverage during the 1 year limited warranty period Projector lamps carry a 90 day limited warranty Memory carries a lifetime limited warranty The limited warranty for monitors purchased independently of a system lasts 3 years or the time period indicated on your invoice Monitors purchased with a system are covered by the system limited warranty PDAs earphones and remote inline controls carry a 1 year limited warranty Other add on hardware carries the longer of either a 1 year limited warranty for new parts and a 90 day limited warranty for reconditioned parts or for both new and reconditioned parts the remainder of the warranty for the Dell computer on which such parts are installed The limited warranty on all Dell branded products begins on the date ofthe invoice The warranty period is not extended if we re
41. or the accuracy ofthe listings of products you purchase from a third party Dell Return Policy U S Only Dell values its relationship with you and offers you the option to return most products you purchase directly from Dell You may return eligible products for a credit or a refund of the purchase price paid less shipping and handling and any applicable restocking fees as set forth in detail below 21 Day Return Period for Certain Hardware and Software Products and Accessories Unless you have a separate agreement with Dell or except as provided below all hardware accessories peripherals 29 parts and media based software that is unopened and still in its sealed package or if delivered electronically software you have not accepted by clicking the agree to these Terms and Conditions button may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid less shipping and handling and any applicable restocking fees Exceptions to Dell s 21 Day Return Period PowerEdge PowerConnect and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice New Vostro OptiPlex Latitude and Dell Precision systems purchased directly from Dell s Small amp Medium Business division may be returned within 30 days from the date on the packing slip or invoice Application software
42. ot be K available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions 7 NOTE Some of the services mentioned below are not K always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only 10 e www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support p dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support e mail addresses mobile supportQus dell com supportGus dell com la techsupport dell com Latin America and Caribbean countries only
43. pair or 34 replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do do if need warranty service Before the warranty expires please call us atthe relevant number listed in the following table Please also have your Dell Express Service Code Service Tag or order number available Web Support http support ca dell com Canada Hardware Warranty Phone Support System Support for Individual 1 800 847 4096 Home Consumers and Home Office Customers System Support for All 1 800 387 5757 Businesses Education and Government Customers Dell Branded Memory for All 1 888 363 5150 Customers Dell Branded Electronics for 1 877 335 5767 All Customers Printers Axims DJs TVs Projectors What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove 35 to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their orig
44. partto you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us We will pay to ship the partto you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us 7 NOTE Before you replace parts make sure to back up the K data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which we
45. product Dell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the Internet at http www arb forum com or via telephone at 1 800 474 2371 In the event of any inconsistency or conflict between NAF Code of Procedure and this Agreement this Agreement shall control The arbitration will be limited solely to the dispute or controversy between customer and Dell NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY The individual non class nature of this dispute provision goes to the essence of the parties arbitration agreement and if found unenforceable the entire arbitration provision shall not be enforced This transaction involves interstate commerce and this provision shall be governed by the Federal Arbitration Act 9 U S C sec 1 16 FAA Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Dell will be responsible for paying any individual customer arbitration fees If any customer prevails on any claim that affords the prevailing party attorneys fees or if there is a written agreement providing for fees the Arbitrator
46. re never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period ofthe limited warranty for the product you bought Dell owns all parts removed from repaired products 28 May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic 015 ccare htm If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic ccare nav 015 ccare htm If you are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to www dell com us en pub topics sbtopic 015 ccare htm If you do not have Internet access call your customer care representative or call 1 800 624 9897 All requests to transfer ownership are at Dell s sole discretion All such transfers will be subjectto the terms and conditions of the original service or limited warranty agreement and Dell s terms and conditions of sale located at www dell com Dell cannot guarantee the authenticity of the products limited warranties service or support
47. rnational treaties You may make one copy of the Software solely for backup or archival purposes or transfer itto a single hard disk provided you keep the original solely for backup or archival purposes You may not rent or lease the Software or copy the written materials accompanying the Software but you may transfer the Software and all accompanying materials on a permanent basis as part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof Any transfer must include the most recent update and all prior versions You may not reverse engineer decompile or disassemble the Software If the package accompanying your computer contains compact discs 3 5 and or 5 25 disks you may use only the disks appropriate for your computer You may not use the disks on another computer or 42 network or loan rent lease or transfer them to another user except as permitted by this agreement Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety 90 days from the date you receive them This warranty is limited to you and is not transferable Any implied warranties are limited to ninety 90 days from the date you receive the Software Some jurisdictions do not allow limits on the duration of an implied warranty so this limitation may not apply to you The entire suppliers and your exclusive remedy shal
48. sed in 48 C F R 12 212 Consistent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 all U S Government end users acquire the software and documentation with 44 only those rights set forth herein Contractor manufacturer is Dell Products L P One Dell Way Round Rock Texas 78682 General This license is effective until terminated It will terminate upon the conditions set forth above or if you fail to comply with any of its terms Upon termination you agree that the Software and accompanying materials and all copies thereof will be destroyed This agreement is governed by the laws of the State of Texas Each provision of this agreement is severable If a provision is found to be unenforceable this finding does not affect the enforceability of the remaining provisions terms or conditions of this agreement This agreement is binding on successors and assigns Dell agrees and you agree to waive to the maximum extent permitted by law any right to a jury trial with respect to the Software or this agreement Because this waiver may not be effective in some jurisdictions this waiver may not apply to you You acknowledge that you have read this agreement that you understand it that you agree to be bound by its terms and thatthis is the complete and exclusive statement of the agreement between you and Dell regarding the Software Rev 012306 General Safety Information Use the following safety guidelines to help e
49. t is shipped and what is described in a specification sheet or catalog are possible Limited Warranties and Return Policy Limited Warranty for Dell Branded Hardware Products U S Only Dell branded hardware products purchased in the U S come with either a 90 day 1 year 2 year 3 year or 4 year limited warranty depending on the product purchased To determine which warranty came with your hardware product s see your packing slip invoice or receipt What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products 21 What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software Non Dell branded and Solution Provider Direct products and accessories Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or
50. ted to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visitsupport dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Selectthe appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 13 U S Terms and Conditions of Sale PLEASE READ THIS DOCUMENT CAREFULLY IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU THIS DOCUMENT REQUIRES INIDIVDUAL ARBITRATION OF ALL D
51. the end user and offers a return policy for most products that you purchase directly from Dell Under this policy you may return to Dell within the applicable return policy period products that you purchased directly from Dell for a credit or a refund of the purchase price paid less shipping and handling and applicable restocking fees Hardware Products and Accessories Unless you have a separate agreement with Dell or except as provided in the section below all hardware accessories peripherals parts and software that is unopened and still in its their sealed package or if delivered electronically software you have not accepted by clicking the I agree to these Terms and Conditions button may be returned within 38 thirty 30 days from the date of receipt for a credit or a refund of the purchase price paid less shipping and handling and applicable restocking fees Exceptions to Dell s 30 day return policy PowerEdge PowerConnect and PowerVault products may be returned within thirty 30 days from the date of receipt except that new PowerEdge SC servers and N series products may only be returned within fourteen 14 days from the date of receipt Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 30 day return policy Dell EMC storage products EMC branded products Unisys branded products PowerVault 160T tape libraries
52. u received a CRA number For partial returns your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions Return the products in their original packaging in as new condition along with any media documentation and any other items that were included in your original shipment Ship the product at your expense and insure the shipment or acceptthe risk of loss or damage during shipment Upon receipt of your return Dell will issue a credit or a refund of the purchase price paid less shipping and handling and any applicable restocking fees NOTE Before you return the product to Dell make sure to back up any data on the hard drive s and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as floppy disks CDs and PC Cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return 31 Limited Warranty Terms for Dell Branded Hardware Products Canada Only Dell branded hardware products purchased in Canada come with either a 1 year 2 year 3 year or 4 year limited warranty depending on the product purchased To determine which warranty came with your hardware product s see your invoice What is covered by this
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