Dell OptiPlex XE (Early 2010) Desktop Service Manual
Contents
1. XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Chassis Intrusion Switch K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the chassis intrusion switch cable from the system board 3 Slide the chassis intrusion switch out of its slot in the metal bracket and push down the switch to remove it from the computer Replacing the Chassis I ntrusion Switch To replace the chassis intrusion switch perform the above steps in reverse order Back to Contents Page Back to Contents Page Internal Speaker Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Internal Speaker K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the internal speaker cable from the system board and rele2. Disconnect the front thermal sensor cable from the system board O oe 4 Release the front thermal sensor cable from its routing guide on the chassis 5 Press in on the release latch and remove the front thermal sensor from the computer Replacing the Front Thermal Sensor To replace the front thermal sensor perform the above steps in reverse order Removing the Back Thermal Sensor K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the back thermal sensor cable from the system board 3 Press in on the release latch to release the back thermal sensor from the chassis 4 Remove the back thermal sensor from the computer Replacing the Back Thermal Sensor To replace the back thermal sensor perform the above steps in reverse order Back to Contents Page Back to Contents Page Working on Your Computer Dell OptiPlex XE Service Manual Desktop Before Working Inside Your Computer Recommended Tools Turning Off Your Computer After Working Inside Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist A gt Db D gt K
3. Remote Wakeup Suspend Mode Enables or disables Intel Virtualization technology This option is disabled by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct 1 0 This option is disabled by default Provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option This option is not set by default Displays the current status of the system s password security feature and allows a new system password to be assigned and verified This option is not set by default Enables or disables the user from changing the system password without the administrative password This option is enabled by default Enables or disables the execute disable mode of the processor This option is enabled by default Enables or disables the optional Computrace service designed for asset management You can set this option to Deactivate default Disable Activate Displays the current status of the password set for the hard drive connected to the SATA 0 connector on the system board You can also set a new password This option is not set by default NOTE The system setup program displays a password for each of the hard drives connected to your system board Determines how the system responds when AC power is re applie
4. calculated using the power supply wattage rating NOTE See the safety information that shipped with your computer for important voltage setting information Coin cell battery 3 V CR2032 lithium coin cell Physical Height Desktop Small Form Factor Width Desktop Small Form Factor Depth Desktop Small Form Factor Weight Minimum Desktop Small Form Factor Environmental temperature Operating Storage Relative humidity Maximum vibration Operating 10 93 cm 4 30 inches 8 52 cm 3 35 inches 39 65 cm 15 60 inches 28 96 cm 11 40 inches 34 90 cm 13 70 inches 32 36 cm 12 74 inches 9 38 kg 20 68 Ibs 6 48 kg 14 29 Ibs 10 C to 45 C 50 F to 113 F 40 C to 60 C 40 F to 140 F 20 to 80 non condensing random vibe 5 500 Hz 0 26 Grms two sides Storage random vibe 5 500 Hz 2 2 Grms six sides Maximum shock Operating HALF SN 40 G 2 ms two sides Storage HALF SN 105 G 2 ms six sides Altitude Operating below 3048 m 10 000 ft 42 C at 10 000 ft Storage below 10 668 m 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Back to Contents Page Back to Contents Page System Board Layout Dell OptiPlex XE Desktop Service Manual Desktop 30 SS ae a ie 7 m WN 1E Ja Wel z 10 Sis ss 12 i TAE g a E RES 15 16 processor power connector
5. drive memory key or optical drive 1 If you are booting to a USB device connect the USB device to a USB connector 2 Turn on or restart your computer 3 When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 The Boot Menu appears listing all available boot devices 5 Use the arrow keys to select the appropriate device for the current boot only K NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Changing the Boot Sequence for Future Boots 1 Enter System Setup see Entering System Setup 2 Click to expand General and then click Boot Sequence 3 Highlight the appropriate device from the list of devices on the right and then click the up or down arrows to move the item you want to change 4 Click Apply to save the changes and then click Exit to exit System Setup and resume the boot process Booting to a USB Device K NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation Memory Key 1 Insert the memory key into a USB port and restart the computer 2 When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects t
6. from the numbered list If multiple versions are listed select the version appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Test Custom Test Tests a specific device You can customize the tests you want to run Symptom Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tree 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Describes the test and
7. may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities disc remove the disc 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Power Button Light Codes The diagnostic lights give much more information about the system state but legacy power light states are also supported in your computer The power light states are shown in following table Power Light State Power is off light is blank Ma Amber nitial state of light at power up Description Indicates system has power but the POWER_GOOD signal is not yet active If the Hard Drive light is off it is probable that the power supply needs to be replaced If the Hard Drive light on it is probable that an onboard regulator or VRM has failed Look at the diagnostic lights for further information S
8. password attempts 3 System halted Must power down Even after your computer is turned off and on the previous message is displayed each time you type an incorrect or incomplete system password NOTE You can use Password Status in conjunction with System Password and Admin Password to further protect your computer from unauthorized changes Deleting or Changing an Existing System Password 1 Enter system setup see Entering System Setup 2 Go to Security gt System Password and press lt Enter gt 3 When prompted type the system password 4 Press lt Enter gt twice to clear the existing system password The setting changes to Not Set If Not Set is displayed the system password is deleted If Not Set is not displayed press lt Alt gt lt b gt to restart the computer and then repeat steps 3 and 4 5 To assign a new password follow the procedure in Assigning a System Password 6 Exit system setup Administrator Password Option Settings You cannot change or enter a new administrator password if either of the following two options is displayed Set An administrator password is assigned Disabled The administrator password is disabled by a jumper setting on the system board You can only assign an administrator password when the following option is displayed Not Set No administrator password is assigned and the password jumper on the system board is in the enabled position the default setting A
9. slim line NOTE The Small Form Factor computer can support only two 2 5 hard drives with brackets External Connectors Audio Back panel Network Serial USB 2 0 Front panel Back panel System Board Connectors PCI 2 3 data width 32 bits Desktop Small Form Factor PCI Express x16 data width 16 PCI Express lanes Desktop Small Form Factor PCI Express x1 Data width one PCI Express lane Desktop Small Form Factor Serial ATA Desktop Small Form Factor Memory Internal USB device Processor fan Hard drive fan Front panel control Processor Power 12 V Power one line out connector one line in connector microphone two RJ 45 connectors two 9 pin connector 16550C compatible two connectors four connectors one 24 V powered connector one 15 pin VGA connector one DisplayPort connector DVI with add on graphics card only NOTE Video connectors vary depending on the graphics card selected two 120 pin connectors one 120 pin connector one 164 pin x16 connector one 164 pin x16 connector one 36 pin connector Controls and Lights Front of the computer Power button light Drive activity light solid blue light indicates power on state blinking blue light indicates sleep state of the computer solid amber light indicates a problem with the system board or power supply blinking amber light indicates a problem with the system board displays th
10. 12VPOWER processor socket CPU memory module connectors DIMM_4 memory connector DIMM_2 memory module connectors DIMM_3 memory connector DIMM_1 battery socket BATTERY assword jumper PSWD O SATA drive connectors SATAO 10 SATA drive connectors SATA1 SATA drive connectors SATA2 12 thermal sensor connector rear front panel connector FRONTPANEL 14 external power USB connector internal USB connector ower connector POWER oO xe serial port jumper J3 amp J4 power connector 24V POWER serial port jumper J1 amp J2 20 PCI Express x16 slot SLOT1 PCI slot SLOT2 22 PCI slot SLOT3 PCI Express x1 slot SLOT4 24 chassis intrusion switch connector INTRUDER oO RTC reset jumper RTCRST Internal speaker SPKR speaker INT_SPKR thermal Sensor connector front N TN efje 0 0 0 0 W oO fan connector FAN_HDD PCI Express slot x1 Slot6 fan connector FAN_CPU Back to Contents Page Back to Contents Page Back Plate Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Back Plate K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedur
11. Dell OptiPlex XE Service Manual Desktop Working on Your Computer Removing and Replacing Parts Diagnostics System Setup System Board Layout Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTI ON A CAUTI ON indicates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel Pentium Celeron and Core are either trademarks or registered trademarks of Intel Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license TouchStrip is a trademark of Zvetco Biometrics LLC Blu ray Disc is a trademark of the Blu ray Disc Association Microsoft Windows Windows Server Windows Vista and the Windows Vista start button are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Ado
12. NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Pull the retention clip away from the coin cell battery 3 Lift the coin cell battery up and away from the computer Replacing the Coin Cell Battery To replace the coin cell battery perform the above steps in reverse order Back to Contents Page Back to Contents Page Cover Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Cover K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Pull back on the cover release latch 3 Tilt the cover outward and then remove it from the computer Replacing the Cover To replace the cover perform the above steps in reverse order Back to Contents Page Back to Contents Page Heat Sink Fan Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage
13. USB controller to Enable default Disable No boot Identifies and defines the serial port settings You can set the serial port to Disable Auto default COM1 COM3 NOTE Auto the default setting automatically configures a connector to a particular designation COM1 or COM3 Miscellaneous Devices Enables or disables the following onboard devices Front USB Rear Dual USB under NIC1 and powered USB Rear Dual USB under NIC2 and powered USB PCI slots Audio WiFi NIC slot Primary Video Specifies which video controller is primary when two video controllers are present on the computer Auto default Onboard PEG Performance Multi Core Support Specifies whether one or all the cores of the processor will be enabled NOTE The performance of some applications improve with additional cores Intel SpeedStep Enables or disables the Intel SpeedStep mode This option is disabled by default C States Control Enables or disables additional processor sleep states Limit CPUI This option is disabled by default Enables or disables the CPUID limit This option is disabled by default Virtualization Support Virtualization VT for Direct I O Security Administrative Password System Password Password Changes CPU XD Support Computrace R Password Password Power Management AC Recovery Auto On Time Low Power Mode
14. You have performed the steps in Working on Your Computer You have read the safety information that shipped with your computer A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTI ON To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTI ON Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTI ON When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you a
15. ade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program CD Turning Off Your Computer A CAUTI ON To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows Vista Click Start then click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down meine In Windows XP Click Start gt Turn Off Computer gt Turn Off The computer turns off after the operating system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the computer cover see Cover A CAUTI ON To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer Verify that the computer works correctly by running the Dell Diagnostics See Dell Diagnostics Tu ee Back to Co
16. ase it from its routing guides on the chassis 3 Press on the locking tab and slide the internal speaker upward to remove it from the computer Replacing the Internal Speaker To replace the internal speaker perform the above steps in reverse order Back to Contents Page Back to Contents Page I O Panel Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the I O Panel K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the front panel Remove the optical drive Remove the secondary hard drive Remove the primary hard drive Disconnect the I O panel cable from its connector on the system board Or al ne 7 Remove the screws that secure the I O panel to the chassis 8 Remove the I O panel from the computer Replacing the I O Panel To replace the I O panel perform the above steps in reverse order Back to Contents Page Back to Contents Page Memory Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety
17. at www dell com regulatory_ compliance Removing the Heat Sink Fan K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Release the 12V power cable from its routing clip Da 3 Disconnect the heat sink fan cable from its connector on the system board 4 Remove the screws that secure the heat sink fan to the heat sink assembly 5 Remove the heat sink fan from the computer Replacing the Heat Sink Fan To replace the heat sink fan perform the above steps in reverse order Back to Contents Page Back to Contents Page Fan Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Fan K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the front panel Remove the optical drive Remove the secondary hard drive Remove the primary hard drive Remove the heat sink fan Disconnect the fan cable from the system board eye ie 8 Release the fan cable from its routing guide on the chassis 9 Remove the screws that secure the
18. ation System Board Connectors Cards Physical Drives Environmental External Connectors NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer K NOTE Unless otherwise stated the specifications are identical for desktop and small form factor computers Processor Type Intel Core 2 E7400 Intel Pentium Dual Core E5300 Intel Celeron 440 Level 2 L2 cache Intel Core2 E7400 3M Intel Pentium Dual Core E5300 2M Intel Celeron 440 512K Memory Video Video type Integrated integrated on system board Discrete PCI E x16 dual channel graphics card with one DVI port and one DisplayPort connector Video memory Integrated Microsoft Windows XP up to 512 MB shared video memory with 1 GB system memory up to 1GB shared video memory with 2 GB or more of system memory Windows Vista and Windows 7 up to 272 MB shared video memory with 1 GB system memory up to 784 MB shared video memory with 2 GB system memory up to 1296 MB shared video memory with 3 GB system memory up to 1808 MB shared video memory with 4 GB system memory up to 3856 MB shared video memory with 8 GB system memory NOTE Video memory is assigned dynamically based on the total system memory and graphic applications requirements Discrete Audio Integrate
19. ays the following information System information Displays BIOS Info System Info and the Service Tag Memory information Displays Installed Memory Usable Memory Memory Speed Memory Channel Mode and Memory Technology Processor information Displays the Processor Type Processor Speed Processor Bus Speed Processor L2 cache Processor ID PCI information Displays available slots on the system board Date Time Displays the system date and time Changes to the system date and time take effect immediately Boot Sequence Specifies the order in which the computer attempts to find an operating system from the devices specified in this list Drives Diskette drive SATA Operation Enables or disables the floppy drive connector on the system board Disable l Enable Configures the operating mode of the integrated hard drive controller to RAI D Autodetect AHCI default RAI D Autodetect ATA RAID On ATA Legacy S M A R T Reporting Enables or disables integrated drive errors to be reported during system startup Drives This option is disabled by default Enables or disables the SATA or ATA drives connected to the system board System Configuration Integrated NIC Integrated NI B Controller Enables or disables the integrated network card You can set the integrated NIC to Enable default Disable Enable with PXE Enables or disables the integrated USB controller You can set the
20. be the Adobe logo and Adobe Flash Player are trademarks of Adobe Systems Incorporated Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own March 2010 Rev A00 Back to Contents Page System Setup Dell OptiPlex XE Service Manual Desktop Overview Entering System Setup System Setup Options Boot Sequence Booting to a USB Device Booting to a USB Device Password Protection jumper Settings Clearing Forgotten Passwords Clearing CMOS Settings Overview Use System Setup to Change the system configuration information after you add change or remove any hardware in your computer Set or change a user selectable option such as the user password Read the current amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the System Setup screen information for future reference FaN CAUTI ON Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering System Setup 1 Turn on or restart your computer 2 When the DELL logo is displayed watch for the F12 prompt to appear 3 Press lt F12 g
21. best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Memory K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the optical drive Press down on the memory retention clips to release the memory module ha a 4 Lift the memory module out of its connector and remove it from the computer Replacing the Memory To replace the memory perform the above steps in reverse order Back to Contents Page Back to Contents Page Optical Drive Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Optical Drive K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Disconnect the power and data cables from the optical drive 3 Pull up the drive release latch and slide the optical drive towards the back of the computer 4 Lift the optical drive up and away from the computer Replacing the Optical Drive To replace the optical drive perform the above steps in
22. d Realtek ALC269Q VB Optional chassis speaker Network Integrated Integrated Broadcom BCM57780 Gigabit Ethernet LAN controller capable of 10 100 1000 Mb s communication Integrated Broadcom BCM5761 NetXtreme System Information Chipset Intel Q45 1CH10DO Embedded Chipset DMA channels Interrupt levels 24 Expansion Bus Bus type PCI 2 3 PCI Express 1 1 SATA 1 0 and 2 0 USB 2 0 Bus speed PCI 133 Mbps PCI Express x1 2 5 Gbps SATA 1 5 Gbps and 3 0 Gbps USB 480 Mbps Desktop without riser card two low profile cards with riser card two full height cards Small Form Factor one low profile card PCI Express x1 Desktop one low profile card Small Form Factor N A PCI Express x16 with support for PCI Express x1 Desktop without riser card one low profile card with riser card one full height card Small form factor one low profile card NOTE The PCI Express x16 slot is disabled when a display is connected to the integrated video connector Drives Externally accessible 5 25 inch drive bay s Desktop one Small Form Factor one slimline Internally accessible 3 5 inch SATA drive bay Desktop Small Form Factor n D Available devices 2 5 inch SATA hard drives Desktop Small Form Factor 3 5 inch SATA hard drives ct alo ole Z gt o lo fo Desktop Small Form Factor 5 25 inch SATA DVD RW drive Desktop Small Form Factor one one
23. d after a power loss You can set the AC Recovery to Power Off default Power On Last State Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes seconds Change the startup time by typing the values in the time and AM PM fields NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power On is set to disabled Enables or disables low power mode This option is disabled by default NOTE When low power mode is enabled the integrated network card is disabled Allows the system to power up when a network interface controller receives a wake up signal You can set Remote Wakeup to Disable default Enable Enable with Boot NIC Sets the power management suspend mode to 1 S1 S3 default Fan Control Override Controls the speed of the system fan NOTE When enabled the fan runs at full speed Maintenance Service Tag Displays the Service Tag of your computer System Management Enables or disables system management Disable DASH ASF 2 0 Asset Tag Allows you to create a system asset tag if an asset tag is not already set This option is not set by default ERR Messages Controls the SERR Message mechanism This option is enabled by default Some graphics cards require the SERR Message mechanism be disabled Watchdog Timer Support Enables or disables Watchdog supp
24. e SATA hard drive or optical drive activity blue light indicates that the computer is reading Network connectivity light Diagnostic lights Wi Fi connectivity light Back of the computer Link integrity light on integrated network adapter Network activity light on integrated network adapter data from or writing data to the drive blue light indicates that a good connection exists between the network and the computer off indicates that the computer is not detecting a physical connection to the network four lights located on the front panel of the computer blue light indicates that a good connection exists between the network and the computer off indicates that the computer is not detecting a connection to the network green a 10 Mbps connection exists between the network and the computer orange a 100 Mbps connection exists between the network and the computer yellow a 1000 Mbps connection exists between the network and the computer off no light the computer is not detecting a physical connection to the network yellow light indicates that network activity is present Power DC power supply Wattage Desktop EPA Small Form Factor EPA Maximum heat dissipation Desktop EPA Small Form Factor EPA Voltage Desktop EPA Small Form Factor EPA 1204 BTU hr 1124 BTU hr 100 240 VAC 50 60 Hz 6 0A 100 240 VAC 50 60 Hz 5 0A NOTE Heat dissipation is
25. e the 2 pin password jumper PSWD on the system board and remove the jumper to clear the password See Password Protection 4 Replace the computer cover 5 Connect your computer and monitor to electrical outlets and turn them on 6 After the Microsoft Windows desktop appears on your computer shut down your computer 7 Turn off the monitor and disconnect it from the electrical outlet 8 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 9 Open the computer cover 10 Locate the 2 pin password jumper on the system board and attach the jumper to reenable the password feature 11 Replace the computer cover A CAUTI ON To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on NOTE This procedure enables the password feature When you enter system setup see Entering System Setup both system and administrator password options appear as Not Set meaning that the password feature is enabled but no password is assigned 13 Assign a new system and or administrator password Clearing CMOS Settings WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance 1 Fol
26. econd state of the light at power up Indicates the POWER_GOOD signal is active and it is probable that the power supply is fine Look at the diagnostic lights for further information Blinking Green System is in a low power state either S1 or S3 Look at the diagnostic lights to determine which state the system is in Solid Green aaa System is in SO state the normal power state of a functioning machine The BIOS will turn the light to this state to indicate it has started fetching op codes Beep Codes If the monitor cannot display error messages during the POST the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly The following table lists the beep codes that may be generated during the POST Most beep codes indicate a fatal error that prevents the computer from completing the boot routine until the indicated condition is corrected Code Cause 1 1 2 Microprocessor register failure 1 1 3 NVRAM read write failure 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer failure 1 2 2 DMA initialization failure 1 2 3 DMA page register read write failure 1 3 Video Memory Test failure 1 3 1 through 2 4 4 Memory not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading fail
27. er from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the optical drive Remove the secondary hard drive if available Remove the primary hard drive Remove the expansion card s Remove the memory module s Remove the heat sink and processor Remove the power supply Disconnect chassis intrusion switch I O panel internal speaker fan and thermal sensor cables from the system board ee eee 10 Remove the screws that secure the system board to the chassis 11 Lift the system board up and away from the chassis Replacing the System Board To replace the system board perform the above steps in reverse order Back to Contents Page Back to Contents Page Thermal Sensor Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Front Thermal Sensor Replacing the Front Thermal Sensor Removing the Back Thermal Sensor Replacing the Back Thermal Sensor Removing the Front Thermal Sensor K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the heat sink fan
28. es in Before Working Inside Your Computer 2 Remove the expansion card s 3 Lift and remove the back plate from the chassis Replacing the Back Plate To replace the back plate perform the above steps in reverse order Back to Contents Page Back to Contents Page Expansion Card Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Expansion Card K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Rotate the release tab on the card retention latch upward 3 Pull the blue release lever from the card and lift the card up and out of its connector on the system board Replacing the Expansion Card To replace the expansion card perform the above steps in reverse order Back to Contents Page Back to Contents Page Coin Cell Battery Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Coin Cell Battery K
29. fan to the chassis 10 Remove the fan from the computer Replacing the Fan To replace the fan perform the above steps in reverse order Back to Contents Page Back to Contents Page Front Panel Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Front Panel K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below 1 Follow the procedures in Before Working Inside Your Computer 2 Release the tabs that secure the front panel to the computer chassis 3 Remove the front panel from the computer Replacing the Front Panel To replace the front panel perform the above steps in reverse order Back to Contents Page Back to Contents Page Primary Hard Drive Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Primary Hard Drive K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Bef
30. he device and adds the USB device option to the boot menu 3 From the boot menu select the number that appears next to the USB device The computer boots to the USB device Floppy Drive 1 In system setup set the Diskette Drive option to enable support for USB floppy drives 2 Save and exit system setup 3 Connect the USB floppy drive insert a bootable floppy and re boot the computer Password Protection A CAUTI ON Although passwords provide security for the data on your computer they are not foolproof If your data requires more security it is your responsibility to obtain and use additional forms of protection such as data encryption programs System Password CAUTI ON If you leave your computer running and unattended without having a system password assigned or if you leave your computer unlocked so that someone can disable the password by changing a jumper setting anyone can access the data stored on your hard drive Option Settings You cannot change or enter a new system password if either of the following two options is displayed Set A system password is assigned Disabled The system password is disabled by a jumper setting on the system board You can only assign a system password when the following option is displayed Not Set No system password is assigned and the password jumper on the system board is in the enabled position the default setting Assigning a System Password To exit
31. ists contact Dell D000 A possible graphics card failure has Reseat any installed graphics cards occurred If available install a working graphics card into your computer If the problem persists contact Dell OD A possible floppy drive or hard Reseat all power and data cables drive failure has occurred QD A possible USB failure has occurred Reinstall all USB devices and check all cable connections OOQ No memory modules are detected If two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer If the problem persists contact Dell de Memory modules are detected but Ensure that no special requirements for memory module connector placement exist a memory configuration or Ensure that the memory you are using is supported by your computer see the Specifications compatibility error has occurred section for your computer If the problem persists contact Dell A possible expansion card failure Determine if a conflict exists by removing an expansion card not a graphics card and 0009 has occurred restarting the computer If the problem persists reinstall the card you removed then remove a different card and resta
32. low the procedures in Working on Your Computer 2 Remove the cover 3 Reset the current CMOS settings a Locate the password PSWD and CMOS RTCRST jumpers on the system board see Password Protection b Remove the password jumper plug from its pins c Place the password jumper plug on the RTCRST pins and wait approximately 5 seconds d Remove the jumper plug from the RTCRST pins and place it back on the password pins 4 Replace the computer cover A CAUTI ON To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page Back to Contents Page Diagnostics Dell OptiPlex XE Service Manual Desktop Dell Diagnostics Power Button Light Codes Beep Codes Diagnostic Lights Dell Diagnostics When to Use the Dell Diagnostics It is recommended that you print these procedures before you begin K NOTE The Dell Diagnostics software works only on Dell computers K NOTE The Drivers and Utilities media is optional and may not ship with your computer Enter system setup see Entering System Setup review your computer s configuration information and ensure that the device you want to test displays in System Setup and is active Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media Starting the Dell Diagnostics F
33. m the hard drive 6 Remove the hard drive from the computer Replacing the Secondary Hard Drive To replace the secondary hard drive perform the above steps in reverse order Back to Contents Page Back to Contents Page Heat Sink and Processor Dell OptiPlex XE Service Manual Desktop WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Heat Sink and Processor K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Release the 12V power cable from its routing clip Da 3 Disconnect the fan cable from its connector on the system board 4 Loosen the captive screws that secure the heat sink assembly to the system board 5 Remove the heat sink assembly from the computer 6 Slide the cover release latch from under the cover latch and pull back the cover release latch to release the processor cover 7 Lift the processor cover 8 Remove the processor from its socket on the system board Replacing the Heat Sink and Processor To replace the heat sink and processor perform the above steps in reverse order Back to Contents Page Back to Contents Page Chassis Intrusion Switch Dell OptiPlex
34. ntents Page
35. ore Working Inside Your Computer Remove the optical drive Remove the secondary hard drive Press in the blue tabs located on either side of the hard drive and slide the hard drive assembly toward the back of the computer A 5 Lift the hard drive assembly and place it on the power supply 6 Disconnect the hard drive power and data cables from the hard drive 7 Remove the hard drive assembly from the computer 8 Pull the blue latches to release the hard drive and lift the hard drive up and away from the hard drive assembly Replacing the Primary Hard Drive To replace the primary hard drive perform the above steps in reverse order Back to Contents Page Back to Contents Page Secondary Hard Drive Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Secondary Hard Drive K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the optical drive Pull up the drive release latch and then slide the hard drive toward the front of the computer ae al 4 Lift the hard drive and place it on the power supply 5 Disconnect the power and data cables fro
36. ort Post Behavior Fast Boot When enabled default your computer starts more quickly because it skips certain configurations and tests NumLock I Enables or disables the NumLock feature when your computer starts When enabled default this option activates the numeric and mathematical features shown at the top of each key When disabled this option activates the cursor control functions labeled on the bottom of each key POST Hotkeys Allows you to specify the function keys to display on the screen when the computer starts Enable F2 Setup enabled by default Enable F12 Boot menu enabled by default Keyboard Enables or disables keyboard error reporting when the computer starts Errors This option is enabled by default System Logs Events Displays the system event log and allows you to Clear Log Mark all Entries Boot Sequence This feature allows you to change the Boot Device Property for devices Option Settings Onboard USB Floppy Drive The computer attempts to boot from the floppy drive Onboard SATA Hard Drive The computer attempts to boot from the hard drive USB Device The computer attempts to boot from a removable device such as a USB key CD DVD The computer attempts to boot from the disc drive Changing the Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy
37. re disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer L 2 A mv Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the system is unplugged to ground the system board Remove the computer cover see Cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Recommended Tools The procedures in this document may require the following tools Small flat bl
38. reverse order Back to Contents Page Back to Contents Page Power Supply Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the Power Supply K NOTE You may need to install Adobe Flash Player from Adobe com in order to view the illustrations below Follow the procedures in Before Working Inside Your Computer Remove the optical drive Remove the secondary hard drive if applicable Remove the primary hard drive Remove the back thermal sensor Disconnect the power cables from the system board a 7 Pull up the power supply release latch and slide the power supply toward the front of the computer 8 Remove the power supply from the computer Replacing the Power Supply To replace the power supply perform the above steps in reverse order Back to Contents Page Back to Contents Page System Board Dell OptiPlex XE Service Manual Desktop A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Removing the System Board K NOTE You may need to install Adobe Flash Play
39. rom Your Hard Drive 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities media If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 4 When the Dell Diagnostics Main Menu appears select the test that you want to run Starting the Dell Diagnostics From the Drivers and Utilities Disc 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next startup the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight Onboard or USB CD ROM Drive and press lt Enter gt 4 Select the Boot from CD ROM option from the menu that appears and press lt Enter gt 5 Type 1 to start the menu and press lt Enter gt to proceed 6 Select Run the 32 Bit Dell Diagnostics
40. rt the computer Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts If the problem persists contact Dell 0000 Another failure has occurred Ensure that all hard drive and optical drive cables are properly connected to the system board l If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly If the operating system is attempting to boot from a device such as the floppy drive or optical drive check system setup to ensure the boot sequence is correct for the devices installed on your computer Ifthe problem persists contact Dell Back to Contents Page Back to Contents Page Removing and Replacing Parts Dell OptiPlex XE Service Manual Desktop Chassis Intrusion Switch Internal Speaker System Board Cover Front Panel Optical Drive Secondary Hard Drive Primary Hard Drive Heat Sink Fan Heat Sink and Processor Fan Memory Thermal Sensor Power Supply Expansion Card Back Plate 1 0 Panel Coin Cell Battery Back to Contents Page Back to Contents Page Specifications Dell OptiPlex XE Service Manual Desktop Processor Controls and Lights Memory Network Expansion Bus Audio Video Power System Inform
41. ssigning an Administrator Password The administrator password can be the same as the system password NOTE If the two passwords are different the administrator password can be used as an alternate system password However the system password cannot be used in place of the administrator password Enter system setup see Entering System Setup and verify that Admin Password is set to Not Set Select Admin Password and press lt Enter gt Type your new administrator password You can use up to 32 characters To erase a character when entering your password press lt Backspace gt The password is case sensitive Certain key combinations are not valid If you enter one of these invalid combinations the speaker emits a beep As you press each character key or the spacebar for a blank space a placeholder appears Type your new password a second time to confirm and press OK button The password setting changes to Set Exit system setup A change to Admin Password becomes effective immediately no need to restart the computer Operating Your Computer With an Administrator Password Enabled When you enter system setup the Admin Password option is highlighted prompting you to type the password If you do not type the correct password the computer lets you view but not modify system setup options K NOTE You can use Password Status in conjunction with Admin Password to protect the system password from unauthorized changes Dele
42. t immediately The Boot Menu appears 4 Use the up and down arrow keys to select System Setup and then press lt Enter gt K NOTE The F12 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press lt F12 gt If you press lt F12 gt before you are prompted this keystroke will be lost 5 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Screen The System Setup screen displays current or changeable configuration information for your computer Information on the screen is divided into two areas the menu and the main window Options List This field appears on the left side of the Option Field This field contains system setup window The field is a scrollable list information about each option In containing features that define the configuration of this field you can view your current your computer including installed hardware power settings and make changes to your conservation and security features settings Use the Tab and Up Down arrow keys on your keyboard to navigate or click to navigate using the mouse System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System Board Displ
43. ting or Changing an Existing Administrator Password To change an existing administrator password you must know the administrator password 1 Enter system setup see Entering System Setup Type the administrator password at the prompt Highlight Admin Password and press the left or right arrow key to delete the existing administrator password The setting changes to Not Set To assign a new administrator password perform the steps in Assigning an Administrator Password Exit system setup Disabling a Forgotten Password and Setting a New Password To reset system and or administrator passwords see Clearing Forgotten Passwords Jumper Settings a8 le m F 201MM gseeoeoeee p _ Description Password features are enabled default setting Password features are disabled The real time clock has not been reset The real time clock is being reset jumpered temporarily jumpered LO unjumpered oS d g Pn p a FEEF gy cm F RTCRST Clearing Forgotten Passwords WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTI ON This process erases both the system and administrator passwords 1 Follow the procedures in Working on Your Computer 2 Remove the computer cover 3 Locat
44. ure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration Diagnostic Lights To help troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the bank panel When the computer starts normally the lights flash before turning off If the computer malfunctions the sequence of the lights help to identify the problem K NOTE After the computer completes POST all four lights turn off before booting to the operating system Light Pattern Problem Description Suggested Resolution QDOO The computer is in a normal off Plug the computer into a working electrical outlet condition or a possible pre BlOS If the problem persists contact Dell failure has occurred The diagnostic lights are not lit after the computer successfully boots to the operating system QDO A possible processor failure has Reseat the processor see Processor information for your computer occurred If the problem persists contact Dell D000 Memory modules are detected but If two or more memory modules are installed remove the modules then reinstall one module a memory failure has occurred and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer If the problem pers
45. without assigning a system password press lt Esc gt at any time before you press the OK button in step 4 1 Enter system setup see Entering System Setup 2 Select System Password and verify that Password Status is set to Not Set 3 Type your new system password You can use up to 32 characters To erase a character when entering your password press lt Backspace gt The password is case sensitive Certain key combinations are not valid If you enter one of these invalid combinations the speaker emits a beep As you press each character key or the spacebar for a blank space a placeholder appears 4 Type your new password a second time to confirm and press OK button The password setting changes to Set Typing Your System Password When you start or restart your computer the following prompt appears on the screen If Password Status is set to Locked Type the password and press lt Enter gt If you have assigned an administrator password the computer accepts your administrator password as an alternate system password If you type a wrong or incomplete system password the following message appears on the screen xx Incorrect password If you again type an incorrect or incomplete system password the same message appears on the screen The third and subsequent times you type an incorrect or incomplete system password the computer displays the following message Incorrect password Number of unsuccessful
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