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Dell Laptop SC1435 User's Manual

1. lt Ctrl E gt Enters the Baseboard Management Controller BMC Setup Module which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC lt Ctrl C gt Enters the SAS Configuration Utility See your optional SAS adapter User s Guide for more information lt Ctrl S gt Option is displayed only if you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 28 This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System Front Panel Features and Indicators Figure 1 1 shows the controls indicators and connectors located behind the optional rack bezel on the system s front panel Figure 1 1 Front Panel Features and Indicators Table 1 2 Front Panel Indicators Buttons and Connectors Item Indicator Button or Connector Icon Description Power on indicator power i The power button controls the DC power supply output button O to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button 0 Used to troubleshoot sof
2. 220005 49 PrOG SSOMS 003 hk OG a a ae WR ee a Ra 50 RemovingaProcessor 0 0002 50 Installing a Processor 0000 eee eee eae 52 Contents Optical Drive o onsen ee 54 Removing the Optical Drive from the System 54 Installing the Optical Drive inthe System 54 Removing the Optical Drive from the Drive Tray 55 Hard Drives ioec0c ge eee one Bide Rae Oe ONG eee en a Re 55 Optional SAS RAID Controller 2 2 a 56 Before YouBegin 000 cee ee ee 56 Installing a Hard Drive 02 0000000 56 Configuring the BootDevice 2000 57 Expansion CardRiser 0000 eee eee eee ae 58 Removing an Expansion Card Riser 0000 58 Installing an Expansion Card Riser 0005 59 System Battery 29 5 0h Ws oR thd iid Ook ORE OR AG 59 Replacing the System Battery 00 0000 eae 59 Control Panel Assembly Service Only Procedure 61 Removing the Control Panel 0 00002 eee 61 Installing the Control Panel 2 2 0 cee eee ee 62 System Board Service Only Procedure 63 Removing the System Board 0000 ee eee 63 Installing a System Board 00 0 a 64 Troubleshooting Your System 0 67 Safety First For You and YourSystem 67 Start Up Routine 2 2 ee 67 Checking Basic Po
3. After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 32 Disabling a Forgotten Password See Disablin
4. PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal
5. ao O A U N Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 95 7 Ifthe system starts properly shut down the system and reinstall any expansion card that you removed See Installing an Expansion Card on page 44 8 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the tests fail see Getting Help on page 95 Troubleshooting a Damaged System Problem System was dropped or damaged Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening and Closing the System on page 38 2 Ensure that the following components are properly installed e Cooling shroud e Expansion card and riser e Processor s and heatsink s e Memory modules e Fans Ensure that all cables are properly connected Close the system See Opening and Closing the System on page 38 Troubleshooting Your System 73 5 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 86 If the tests fail see Getting Help on page 95 Troubles
6. system setup program CPU Information screen 27 entering 10 23 exiting 30 Integrated Devices screen 28 main screen 24 Memory Information screen 27 navigation keys 24 options 24 System Securtiy screen 29 using 24 T tools needed 35 troubleshooting cooling fan modules 75 damaged system 73 equipment check 68 expansion card 80 external connections 69 hard drive 78 keyboard 70 memory 76 troubleshooting continued mouse 70 NIC 72 optical drive 78 power problems 68 power supply 74 processor 82 RAID controller 79 serial I O device 71 start up routine 67 system battery 74 system cooling problems 75 USB device 71 video 69 wet system 72 U USB device troubleshooting 71 V video troubleshooting 69 W warning messages 22 Z ZIF socket 50 Index 131 132 Index
7. Corrective Action OOOO Possible processor failure See Troubleshooting the Microprocessors on page 82 0000 Memory failure See Troubleshooting System Memory on page 76 009009 Possible expansion card failure See Troubleshooting an Expansion Card on page 80 00090 Possible video failure See Getting Help on page 95 00009 Hard drive failure Ensure that the hard drive is properly connected See Troubleshooting a Hard Drive on page 78 0000 Possible USB failure See Troubleshooting a USB Device on page 71 0909009 No memory modules detected See Troubleshooting System Memory on page 76 090900 System board failure See Getting Help on page 95 09000 Memory configuration error See Troubleshooting System Memory on page 76 09000 Possible system board resource and or system board hardware failure See Troubleshooting IRQ Assignment Conflicts on page 68 If the problem persists see Getting Help on page 95 0009009 Possible system resource configuration error See Troubleshooting IRQ Assignment Conflicts on page 68 If the problem persists see Getting Help on page 95 00009 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting an Optical Drive on page 78 or Troubleshooting a Hard Drive on page 78 If the problem persists see Getting Help
8. Slide the power supply toward the front of the system and remove it from the system Installing System Components Figure 3 6 Removing and Installing a Power Supply 1 hard drive power cables 2 2 retention screw 3 power supply 4 POWER2 connector 5 POWERI connector Installing the Power Supply NOTICE On a rack system you may need to temporarily unlatch and lift the cable management arm For information about the cable management arm see the system s Rack Installation Guide NOTICE For more information about the power cable retention bracket see Getting Started With Your System 1 Lower the power supply into the system and slide the power supply into place against the back panel of the system See Figure 3 6 Reinstall the screw that secures the power supply to the chassis Connect the two power supply cables to the POWER and POWER2 connectors on the system board See Figure 3 6 4 If applicable route the hard drive power cables through the oval opening in the chassis brace and connect them to the hard drives 5 Close the system See Closing the System Installing System Components 43 44 Expansion Cards The system supports one half length expansion card Two different PCI riser board configurations are available The PCle riser has one x8 lane width PCle expansion slot The PCI X riser has one 64 bit 133 MHz expansion slot Installing an Expansion Card A CAUTION Only trained service technicians
9. Update the BIOS firmware See Getting Help on page 95 Warning One or more faulty DIMMs found on CPUn Faulty or improperly seated memory module s used by CPUn See Troubleshooting System Memory on page 76 Warning The installed memory configuration is not optimal For more information on valid memory configurations please s the system documentation on the technical support web site Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See Memory Module Installation Guidelines on page 46 If the problem persists see Troubleshooting System Memory on page 76 Write fault Write fault on selected drive Faulty diskette optical diskette drive assembly hard drive or hard drive subsystem See Troubleshooting a USB Device on page 71 Troubleshooting an Optical Drive on page 78 or Troubleshooting a Hard Drive on page 78 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 121 About Your System 21 22 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y
10. Technical Support XPS Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1800 394 7464 toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard Technical Support Customer Service and Sales Penang Malaysia 011 7097713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 Getting Help 115 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid Internat
11. You can upgrade your system memory to a maximum of 32 GB by installing 667 MHz registered DDR II memory modules DIMMs in sets of 512 MB 1 GB 2 GB or 4 GB modules The eight memory sockets are located on the system board under the cooling shroud Each processor has four memory channels organized in sets of two channels Your system hardware supports Non Uniform Memory Architecture NUMA if two processors are installed Each processor has its own memory controller and local memory for reduced access times but it can also access memory from another processor This architecture improves system performance if an operating system is installed that supports this feature NOTICE To enable NUMA run the System Setup program and disable the Node Interleaving option See Using the System Setup Program on page 23 Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory e Memory modules must be installed in pairs beginning with DIMM and DIMM2 processor 1 and DIMMS and DIMM6 processor 2 The memory modules must be identical in speed and technology The DIMMs in each pair must be the same size Sample Memory Configurations Dual Processor Memory Configurations You can use the following configurations in a dual processor system 46 Installing System Components Table 3 1 Dual Processor Memory Configurations Total CP
12. and ensure that the USB ports are enabled See Using the System Setup Program on page 23 Turn off the system and any USB devices Disconnect the USB devices and connect the malfunctioning device to the other USB connector Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 95 Troubleshooting Your System 71 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help on page 95 Turn off the system and the USB device and swap the device with a comparable device Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help on page 95 If the problem persists see Getting Help on page 95 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 2 Run the appropriate online diagnostic test See Running the System Diagnostics on page 85 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 14 e If the link indicator does not light check all cable connections e Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a
13. mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current
14. on page 95 About Your System 15 16 Table 1 5 Diagnostic Indicator Codes continued Code Causes Corrective Action BIOS checksum failure Ensure that all network connections are functioning 90000 detected system is in properly See Troubleshooting Your System on recovery mode page 67 If the problem persists see Getting Help on page 95 System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 6 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 1 6 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Table 1 6 System Messages Message Causes Corrective Actions Alert Node Interleaving The memory configuration does not disabled Memory configu support node interleaving The ration does not s pp rt system will run but with reduced Ensure that the memory modules are installed in a configurat
15. 20 Website support euro dell com Technical Support for XPS Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 4 020 674 4 020 674 4 020 674 4 15 94 5 00 7 66 12 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 4 020 674 4 17 75 750 020 674 50 00 020 674 4 7 50 New Zealand International Access Code 00 Country Code 64 Website support ap dell com E mail support ap dell com contactus Technical Support XPS General Support toll free 0800 335 540 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker Website support euro dell com International Access Code 00 Technical Support for XPS 815 35 043 Country Code 47 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama E mail la techsupport dell com General Support 011 800 507 1264 Peru E mail la techsupport dell com General Support 0800 50 669 Getting Help 113 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers
16. Figure 1 2 shows the controls indicators and connectors located on the system s back panel Figure 1 2 Back Panel Features and Indicators 1 2 3 4 5 6 7 le TITIA a ee NN 9 8 12 11 10 1 serial connector 2 video connector 3 expansion slot 4 NIC1 connector 5 NIC2 connector 6 power connector 7 power cable retention bracket 8 system identification button 9 system status indicator 10 system status indicator LED 11 USB connector 12 USB connector cable connector Connecting External Devices When connecting external devices to your system follow these guidelines e Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions e Always attach external devices while your system is turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 89 For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program on page 23 Power Indicator Codes The power button on the front panel controls the power input to th
17. Installing the Optical Drive in the System 1 ao To Aa O N Align the optical drive tray with its opening in the front panel Slide in the drive tray until the release tab snaps into place See Figure 3 11 Connect the optical drive cable from the back of the drive See Figure 3 11 Close the system See Opening and Closing the System on page 38 If applicable replace the bezel See Removing and Replacing the Front Bezel on page 37 Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components Figure 3 11 Removing and Installing the Optical Drive 1 drive tray 2 optical drive 3 tray release tab 4 interposer board retention 5 interposer board 6 optical drive cable tabs 2 Removing the Optical Drive from the Drive Tray 1 Remove the interposer board from the drive by deflecting the tab at each end of the board 2 To remove the drive from the tray push outward on the left retention tab at the back of the tray so as to bend the tray wall out slightly and then pull up on the left side of the drive to disengage To install a new drive in the tray fit the drive into the tray then fit the interposer board onto the back of the drive Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system s two internal hard drive bays Installing System Components 55 Optional SAS RAID Controller If you install the optional
18. NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC documentation Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 23 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide Troubleshooting a Wet System Problem e 72 Liquid spilled on the system Excessive humidity Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Remove any expansion card installed in the system See Removing an Expansion Card on page 45 Let the system dry thoroughly for at least 24 hours Close the system See Opening and Closing the System on page 38
19. Numbers City Code Taiwan Website support ap dell com International Access Code 002 Country Code 886 E mail support dell com cn email Technical Support XPS Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support servers and storage Customer Care Transaction Sales Corporate Sales toll free 0080 186 3085 toll free 0080 186 1011 toll free 0080 160 1256 toll free 0080 160 1250 option 5 toll free 0080 165 1228 toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support toll free 1 888 799 5908 Turks and Caicos Islands Website www dell com tc E mail la techsupport dell com General Support toll free 1 877 441 4735 Getting Help 117 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell Inte
20. PCIe Reseat the PCle card in the specified system reset Slot n card in the specified slot slot number See Installing an Expansion Card on page 44 If the a problem persists see Getting Help Embedded on page 95 Bus nn Dev nn Funcn Please check the system event log for details PCI BIOS failed to PCI device BIOS Option ROM Reseat the expansion cards Ensure install checksum failure is detected during that all appropriate cables are securely shadowing Loose cables to connected to the expansion cards If expansion card s faulty or the problem persists see improperly installed expansion card Troubleshooting an Expansion Card on page 80 Plug amp Play Configuration Error encountered in initializing Install the NVRAM_CLR jumper and Error PCI device faulty system board reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting an Expansion Card on page 80 About Your System 19 20 Table 1 6 System Messages continued Message Causes Corrective Actions Read fault Requested sector not found The operating system cannot read from the diskette or hard drive the system could not find a particular sector on the disk or the requested sector is defective Replace the diskette Ensure that the diskette and hard drive cables are properly connected See Troubleshooting a USB Device on page 71 Troubleshooting an Optical Drive on page 78
21. SAS RAID controller card you can install two SAS or SATA hard drives and configure them for RAID 0 or RAID 1 operation e See Expansion Cards on page 44 for information on installing the optional SAS RAID controller card See the RAID controller card documentation for information about the RAID configuration utility Before You Begin You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal Installing a Hard Drive 1 Ifyou are replacing an existing hard drive disconnect the data and power cables from the back of the drive See Figure 3 12 2 To remove the drive carrier from the system press inwards on the release tabs on each side of the carrier and lift the carrier from the system See Figure 3 12 3 If you are replacing an existing hard drive deflect the sides of the carrier outward and separate the hard drive from the carrier 4 To install the new hard drive in the carrier fit the left edge of the drive into the carrier then lower the right edge of the drive into the carrier until the pins fit into the corresponding holes in the drive See Figure 3 12 Reinstall the drive carrier
22. System Diagnostics Features 000000005 85 When to Use the System Diagnostics 05 86 Running the System Diagnostics 000 86 System Diagnostics Testing Options 4 86 Using the Custom Test Options 004 87 Selecting Devices for Testing 0 000002 ee eee 87 Selecting Diagnostics Options 2 2 a 87 Viewing Information and Results 22 4 87 6 Contents 6 JumpersandConnectors 89 System Board Jumpers 0 0000 eee ee eae 89 Disabling a Forgotten Password 0 0 0000s 90 System Board Connectors 00000 eee eee 92 Riser Boards 23 3 2 6 3S lee See ee Rea le SNR 94 T Getting EID es es oe hers Cant ee te ts Bree Aad 95 Technical Assistance 2 0 0 00 00 eee es 95 Online Services eue e l a ee 95 AutoTech Service ea pre ea e a E E a DA 96 Automated Order Status Service naoa 96 Technical Support Service aoaaa aaa a 96 Dell Enterprise Training and Certification 97 Problems With Your Order nauau aaa 97 Product Information uaaa aaa 97 Returning Items for Warranty Repair orCredit 97 Before You Call Llaahu aaa 98 Contacting Dell 4 ei aaa a 100 GOSSA eea a Pn Sa od ae ae i l 121 INDEX 2 See nia a T ET Ree A Aa 129 Contents 7 8 Contents About Your Syste
23. System Setup program Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Using the System Setup Program on page 23 for instructions about using the System Setup program Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 85 for information about running the diagnostics Installing System Components 53 54 Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel K NOTE DVD devices are data only Removing the Optical Drive from the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the a A O N components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from its electrical outlet If applicable remove the optional bezel See Removing and Replacing the Front Bezel on page 37 Open the system See Opening and Closing the System on page 38 Disconnect the optical drive cable from the back of the drive See Figure 3 11 To remove the optical drive tray lift the blue tray release tab and slide the drive tray out of the system See Figure 3 11
24. and Troubleshooting a Hard Drive on page 78 See Using the System Setup Program on page 23 for information about setting the order of boot devices Table 1 6 System Messages continued Message Causes Corrective Actions No boot sector on hard Incorrect configuration settingsin Check the hard drive configuration drive System Setup program or no settings in the System Setup program operating system on hard drive See Using the System Setup Program on page 23 If necessary install the operating system on your hard drive See your operating system documentation o timer tick interrupt Faulty system board See Getting Help on page 95 ot a boot diskette No operating system on diskette Use a bootable diskette PCIe Degraded Link Width Faulty or improperly installed PCIe Reseat the PCle card in the specified Error Embedded card in the specified slot slot number See Installing an Bus nn Dev nn Funcn Expansion Card on page 44 If the papected tinke Width we a problem persists see Getting Help on page 95 Actual Link Width is n PCIe Degraded Link Width Faulty or improperly installed PCIe Reseat the PCle card in the specified Error Slot n card in the specified slot slot number See Installing an Expansion Card on page 44 If the problem persists see Getting Help on page 95 Expected Link Width is n Actual Link Width is n PCIe Fatal Error caused a Faulty or improperly installed
25. and close the latch 4 Rotate the latch release lock in a clockwise direction to secure the cover Cooling Shroud The cooling shroud covers the memory modules DIMMs and the processor s Removing the Cooling Shroud A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module NOTICE Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening and Closing the System on page 38 3 Grasp the shroud by the blue lift points and carefully lift the shroud straight up and away from the system See Figure 3 4 Installing System Components 39 Figure 3 4 Cooling Shroud 1 cooling shroud 2 locator pins 6 Replacing the Cooling Shroud 1 To install the cooling shroud align the
26. are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 If you are adding a new card open the expansion card latch and remove the filler bracket See Figure 3 7 Install the expansion card See Figure 3 7 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the riser board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c When the card is seated in the connector close the expansion card latch Connect any cables to the expansion card NOTICE f you are installing a SAS RAID controller card route the SAS cables though the oval opening in the chassis brace and connect the cables to the SAS connectors on the hard drives Secure the cables to the clips on the edge of the cooling shroud See the documentation that came with the card for information about its cable connections Close the system See Opening and Closing the Sy
27. board 92 control panel assembly installing 62 removing 61 cooling fan modules removing 0 replacing 41 troubleshooting 75 cooling shroud removing 39 replacing 0 cover closing 39 opening 38 D Dell contacting 99 100 diagnostic messages 22 diagnostics advanced testing options 87 testing options 86 when to use 86 E error messages 23 expansion cards installing 44 removing 45 troubleshooting 80 expansion card riser board available options 44 connectors 94 installing 59 PCI buses 94 removing 58 external devices connecting 13 F fan modules 40 front panel features 11 G guidelines for memory installation 46 H hard drive SAS SATA boot device 57 installing 56 troubleshooting 78 heat sink processor installing 53 removing 50 Index 129 indicators back panel 13 front panel 11 NIC 14 power 13 installing control panel assembly 62 expansion card 44 expansion card riser board 59 memory modules 48 optical drive 54 processor 50 52 SAS SATA hard drives 56 system board 64 internal hard drives 55 IRQs avoiding conflicts 68 line assignments 68 J jumpers 89 K keyboard troubleshooting 70 keystrokes startup 10 system setup program 24 130 Index memory modules DIMMs configuring 6 installing 8 removing 9 troubleshooting 76 messages alert 22 diagnostic 22 error 23 system 16 warning 2
28. box For the telephone number to call see the contact information for your region Include a copy of the invoice and a letter describing the reason for the return Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Getting Help 97 Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s auttomated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the co
29. bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file stor
30. card in the expansion card slot Close the system See Opening and Closing the System on page 38 Reconnect your system and peripherals to their electrical outlets and turn on the system System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 To improve access to the battery disconnect the power cable from the POWERI connector on the system board See Figure 3 6 Locate the battery socket See Figure 6 2 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you
31. complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Open the system See Opening and Closing the System on page 38 Remove the cooling shroud See Removing the Cooling Shroud on page 39 Locate the memory module sockets See Figure 6 2 A WwW N Press the ejectors on the memory module socket down and out as shown in Figure 3 8 to allow the memory module to be inserted into the socket 5 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Figure 3 8 Installing and Removing a Memory Module 1 memory module 2 memory module socket 3 alignment key ejectors 2 48 Installing System Components 10 11 12 13 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the
32. has pads that contact pins on the system board Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s 124 Glossary MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MH
33. immediately after you see the following message you may have to press the lt F2 gt key more than once lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again K NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 16 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Using the System Setup Program 23 24 Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Down arrow or lt Tab gt Moves to the previous field Moves to the next field Spacebar lt gt lt gt left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value lt Enter gt F
34. is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option 30 Using the System Setup Program When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid T
35. it from the chassis CAUTION The memory modules and processor heat sink are hot to the touch for some time after the system has been powered down Allow time for these components to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module K NOTE While removing the memory modules record the memory module socket locations to ensure proper installation Remove the memory modules See Removing Memory Modules on page 49 Remove the heatsink s and microprocessor s See Removing a Processor on page 50 Installing System Components 63 Figure 3 16 System Board Removal 1 system board release pin 2 system board attached to system board tray Installing a System Board 1 Aa w N oo Oo ol 11 64 Install the heatsink s and microprocessor s See Installing a Processor on page 52 Install the memory modules in their original locations See Installing Memory Modules on page 48 Lower the system board tray into the system until the tray sits flat on the bottom of the chassis Slide the system board tray toward the back of the chassis until the system board release pin locks into position Connect the control panel cable to the system board See Figure 6 2 If applicable connect the optical drive cable to the system board See Figure 6 2 Reinstall the power supply See Installing the Power Supply on page 43 Replace the riser board See Insta
36. memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 3 through step 7 of this procedure to install the remaining memory modules See Dual Processor Memory Configurations on page 46 or Single Processor Memory Configurations on page 47 for supported memory configurations Replace the cooling shroud See Replacing the Cooling Shroud on page 40 Close the system See Opening and Closing the System on page 38 Restart the system press lt F2 gt when prompted to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics on page 85 Removing Memory Modules A A Aa O N CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTIO
37. on page 95 Troubleshooting Your System 69 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard e Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 23 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help on page 95 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the problem is not resolved see Getting Help on page 95 Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 23 2 Examine the mouse and its cable for signs of damage 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 95 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the test fails see Getting Help on page 95 Troubleshooting Basic 1 0 Functions Problem Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly 70 Troubl
38. s is not supported by the system Install a supported microprocessor or microprocessor combination See Processors on page 50 About Your System Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 74 Table 1 6 System Messages continued Message Causes Corrective Actions Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program on page 23 If the problem persists replace the system battery See System Battery on page 59 Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Faulty system board Microprocessor s is not supported by the system See Getting Help on page 95 Install a supported microprocessor or microprocessor combination See Processors on page 50 Utility partition not available The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system Warning DIMM n and n are faulty and disabled Total memory size is reduced Faulty or improperly seated memory module s See Troubleshooting System Memory on page 76 Warning No microcode update loaded for processor n Microcode update failed
39. 0 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax Sales Fax Switchboard U K Customer Care dial within U K only Corporate Customer Care dial within U K only U K Sales dial within U K only 01 204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 200 982 1850 200 722 1850 543 543 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 Getting Help 02 577 821 109 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Jamaica E mail la techsupport dell com General Support dial from within Jamaica only 1 800 440 9205 Japan Kawasa
40. 2 mouse troubleshooting 70 N NIC indicators 14 troubleshooting 72 0 optical drive installing 54 removing 54 troubleshooting 78 P passwords disabling 90 setup 30 system 30 PCI buses riser board options 44 94 POST keystrokes 10 power indicator 13 power supply removing 42 replacing 43 troubleshooting 74 PowerNow 28 processor installing 52 replacing 50 troubleshooting 82 upgrades 50 PXE boot entering 10 RAID controller installing 56 troubleshooting 79 recommended tools 35 removing bezel 37 control panel assembly 61 cooling fan module 40 cover 38 expansion card 45 expansion card riser board 58 memory modules 49 optical drive 54 power supply 42 system battery 59 system board 63 replacing cooling fan module 41 power supply 43 processor 50 system battery 59 S safety 67 SAS configuration utility entering 10 SAS hard drives 55 SAS RAID controller installing 56 troubleshooting 79 SATA hard drives 55 serial I O device troubleshooting 71 setup password 30 assigning 32 changing 33 enabling 32 startup keystrokes 10 support contacting Dell 99 100 system closing 39 opening 38 system board connectors 92 installing 64 jumpers 89 removing 63 system diagnostics entering 10 system messages 16 system password 30 assigning 30 changing 32 deleting 32 enabling 30 system security 31
41. 433 044 556 5963 044 556 3469 044 556 1760 044 556 4300 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Support Technical Support XPS Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 999 0283 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Latin America Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support Home Small Business Sales 342 08 08 075 32 0 2 713 15 96 Corporate Sales 26257781 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Getting Help 111 Country City International Access Code Country Code City Code Department Na
42. 55 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia 104 Getting Help Website www dell com cl E mail la techsupport dell com General Support 01 800 915 4755 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Costa Rica Website www dell com cr E mail la techsupport dell com General Support 0800 012 0231 Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 Technical Support for XPS 7010 0074 Country Code 45 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800 156 1588
43. 7 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services on page 95 5 If the preceding steps have not resolved the problem call Dell for technical assistance K NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service on page 96 and Before You Call on page 98 K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information Y
44. 9 3355 1 888 798 7561 1 800 671 3355 1 800 357 3355 1 800 247 4618 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 Getting Help 119 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S Virgin Islands E mail la techsupport dell com General Support toll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 120 Getting Help Glossary This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a
45. 9 75 40 01 0825 004 719 0825 338 339 01 559471 00 01 559471 00 0155947101 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech_support_central_curope dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com General Support toll free 1 877 270 4609 Getting Help 107 Country City International Access Code Country Code City Code Department Name or Service Ar
46. Dell PowerEdge SC1435 Systems Hardware Owner s Manual www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerConnect PowerEdge PowerVault PowerApp Dell OpenManage and Dell XPS are trademarks of Dell Inc Microsoft Windows MS DOS and Windows Server are registered trademarks of Microsoft Corporation AMD and AMD PowerNow are trademarks of Advanced Micro Devices Inc EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model SVUA August 2006 P N HJ362 Rev A00 Contents 1 About Your System 0 05 0 lt 2200s0 8240 n00 008 05 9 Other Information YouM
47. Ecuador Website www dell com ec E mail la techsupport dell com General Support calling from Quito General Support calling from Guayaquil toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Getting Help 105 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers El Salvador Website www dell com ec E mail la techsupport dell com General Support 800 6132 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi_support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Sales over 500 employees Fax 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 106 Getting Help Website support euro dell com Home and Small Business Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 049
48. Edge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing Running the System Diagnostics 85 86 When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics t
49. Memory module connector slot 5 3 DIMM6 Jemory module connector slot 6 4 DIMM7 Memory module connector slot 7 5 DIMM8 Memory module connector slot 8 6 CPU2 Microprocessor 2 connector 7 DIMM Memory module connector slot 1 8 DIMM2 Memory module connector slot 2 9 DIMM3 Memory module connector slot 3 10 DIMM4 Memory module connector slot 4 11 FAN_MOD2 System cooling fan module 2 connector 12 CPU1 Jicroprocessor connector 13 FAN_MOD1 System cooling fan module 1 connector 14 IDE Optical drive connector 15 CTRL_PNL Control panel connector 16 POWER1 Power connector 17 SATA_B SATA B connector 18 SATA_A SATA A connector 19 BATTERY Connector for the 3 0 V battery 20 POWER2 Power connector 21 NVRM_CLR NVRAM clear jumper 22 PWRD_EN Password enable jumper NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 121 Jumpers and Connectors 93 Riser Boards This system supports a riser board with one PCIe expansion slot Figure 6 3 or a riser board with one PCI X expansion slot Figure 6 4 Figure 6 3 PCle Riser Board e ik H Figure 6 4 PCI X Riser Board e w aS e 94 Jumpers and Connectors Getting Help Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System on page 6
50. N The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Open the system See Opening and Closing the System on page 38 Remove the cooling shroud See Removing the Cooling Shroud on page 39 Locate the memory module sockets See Figure 6 2 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 8 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Installing System Components 49 50 5 Replace the cooling shroud See Replacing the Cooling Shroud on page 40 6 Close the system See Opening and Closing the System on page 38 Processors You can upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a ZIF socket on the system board Removing a Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the N O 0O components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electros
51. OS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system 122 Glossary DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to
52. System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code AROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI Glossary 125 SATA Serial Advanced Technology Attachment A standard interface between the system board and storage de
53. U 1 CPU2 pee DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 2 GB 512 MB 512 MB 512 MB 512 MB 4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB 6 GB 1 GB 1 GB 512 MB 512 MB 1 GB 1 GB 512 MB 512 MB 8 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB 12 GB 2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB 16 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 24 GB 4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB 32 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB Single Processor Memory Configurations You can use the following configurations in a single processor system Table 3 2 Single Processor Memory Configurations Total CPU 1 auraa DIMMI DIMM2 DIMM3 DIMM4 1 GB 512MB 512MB 2 CB 512MB 512MB 512MB 512MB 2 CB 1 GB 1 GB 3 CB 1 GB 1 GB 512MB 512MB 4GB 1 GB 1 GB 1 GB 1 GB 4GB 2 CB 2 CB 6 GB 2 CB 2 CB 1 GB 1 GB 8 GB 2 CB 2 CB 2 CB 2 CB 12 GB 4CB 4CB 2 CB 2 CB 16 GB 4CB 4CB 4CB 4CB Installing System Components 47 Non Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines Your system may issue an error message during startup stating that your memory configuration is non optimal Installing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for
54. VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini fil
55. a across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID 126 Glossary SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video
56. age The Microsoft Windows operating systems can optionally use a FAT file system structure FBD Fully buffered DIMM flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexa
57. amen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail support dell com cn email Customer Care E mail customer_cn dell com Technical Support Fax Technical Support XPS Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll toll toll toll toll f toll toll f toll toll toll toll toll toll toll f toll f toll f toll toll f toll free free free free Tee free Tee Tee Tee free Tee Tee Tee Tee Tee Tee Tee Tee Tee 592 818 1350 800 858 0540 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 29
58. and Toll Free Numbers Poland Warsaw International Access Code 011 Website support euro dell com E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support toll free 1 866 464 4352 St Vincent and the Grenadines 114 Getting Help Website www dell com ve E mail la techsupport dell com General Support toll free 1 866 464 4353 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com
59. and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 95 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Reinstall the expansion card Close the system See Opening and Closing the System on page 38 Run the appropriate diagnostic test If the tests fail see Getting Help on page 95 Troubleshooting Your System 81 Troubleshooting the Microprocessors Problem e Error message indicates a processor problem A heat sink is not installed for each processor Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the u O oF A W N 10 11 12 13 14 15 16 17 82 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If possible run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 85 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Ensure that each
60. and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Technical Support Technical Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba Website www dell com aw E mail la techsupport dell com General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Website support ap dell com E mail support ap dell com contactus Technical Support XPS General Support toll free 1300 790 877 13DELL 133355 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Support for XPS Home Small Business Support for all other Dell computers Preferred Accounts Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 17 0820 240 530 17 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com General Support toll free 1 866 874 3038 Getting Help 101 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Lo
61. ate tables will be reported to the Disabled default operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Processor X ID Displays the model number of the processor A submenu displays the amount of level 2 cache and number of cores Using the System Setup Program 27 Enabling AMD PowerNow Technology PowerNow technology controls your system s processor performance automatically dynamically adjusting the operating frequency and voltage according to the task at hand When an application does not require full performance significant amounts of power can be saved Performance is designed to still be responsive with maximum processor performance being delivered when required and automatic power savings when possible PowerNow support is dependent on the operating system and version used on your system To enable the PowerNow feature run the System Setup Program and enable the Demand Based Power Management option on the CPU Information screen Additionally for Microsoft Windows operating systems you will need to install the PowerNow driver to enable this feature The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support dell com Integrated Devices Screen Table 2 5 li
62. ating system and the expansion card Problem e Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the A O N ol 10 11 12 13 14 15 16 17 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Ensure that the riser board and expansion card are firmly seated in their connectors See Installing an Expansion Card on page 44 and Expansion Card Riser on page 58 Close the system See Opening and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Remove the expansion card Close the system See Opening
63. ation Type flash drive to act as a hard drive Floppy allows the USB flash drive to act as a Auto default removal diskette drive Auto automatically chooses an emulation type Boot Sequence Retry If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Integrated Devices See Integrated Devices Screen on page 28 PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ Serial Communication Off default Options are On with Console Redirection via COM2 and Off System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 29 Using the System Password on page 30 and Using the Setup Password on page 32 for more information Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on On default 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Enables or disables reporting of keyboard errors during the POST Select Report for Report default host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the sys
64. attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Installing System Components 59 60 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 3 14 Replacing the System Battery 1 2 Co 3 1 positive side of battery 2 system battery 3 negative side of battery connector connector a NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or 10 11 12 13 removing a battery Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place If you disconnected the power cable from connector POWERI in step 3 reconnect the power cable now Close the system See Opening and Closing the System on page 38 Reconnect the system to its elec
65. ayNeed 0 9 Accessing System Features During Startup 10 Front Panel Features and Indicators 11 Back Panel Features and Indicators 13 Connecting External Devices 0 0000000 13 Power IndicatorCodes 0000 ee eee neue 13 NiCIndicatorCodes 2 2 0 2 020 00 eee eee eee 14 Diagnostics Indicator Codes 2 0 0 0 00005 14 System Messages 10 0 0 0 c ee ee ee eee 16 Warning Messages 0 000 eee eee ee es 22 Diagnostics Messages 0 000 cee es 22 Alert Messages nuhaa haaa els BE eS 22 2 Using the System Setup Program 23 Entering the System Setup Program 4 23 Responding to Error Messages aana aaa a 23 Using the System Setup Program naaa aaa 24 System Setup Options naaa aaa a 24 Main S Creen mran enn a Se e e And sted Bl Ae Dean ee ad 24 Memory Information Screen 2 aaa ee 27 CPU Information Sereen aoaaa a 27 Integrated Devices Screen noona a 28 System Security Sereen aoaaa aa ee 29 EXIFSCTEEN scr st got magen dk Fan tek a BA aa Rie a ed 30 System and Setup Password Features 4 30 Using the System Password 00000 ee eee 30 Using the Setup Password 2 0 0 32 Contents 3 4 Disabling a Forgotten Password 0 0000 ee 33 Baseboard Management Contr
66. cal Numbers and Country Code Toll Free Numbers City Code Barbados Website www dell com bb E mail la techsupport dell com General Support 1 800 534 3142 Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Dell computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Website www dell com bm E mail la techsupport dell com General Support 1 877 890 0751 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 E mail BR TechSupport dell com Customer Care and Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 2104 5470 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 102 Getting Help Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Canada North York O
67. d Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll f toll toll toll toll toll f toll toll toll toll toll toll f toll or toll free toll toll toll toll toll f free Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee free Tee 1 800 433 9014 1 800 247 9362 1 877 459 7298 1 800 232 8544 1 800 624 9896 1 800 624 9897 1 800 695 8133 1 877 577 3355 1 800 283 2210 1 800 456 3355 1 800 695 8133 1 877 459 7298 1 800 456 3355 1 800 695 8133 1 800 289 3355 1 800 87
68. d or the processor when you turn the system on a Ifthe release lever on the processor socket is not fully open move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket NOTICE Do not use force to seat the processor When the processor is positioned correctly it fits easily into the socket c Close the processor shield See Figure 3 10 d Rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 10 Install the heat sink K NOTE If you did not receive a replacement heat sink use the heat sink that you removed in step 8 a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top of the heat sink See Figure 3 9 If you did not receive a replacement heat sink with your processor kit do the following e Using a clean lint free cloth remove the existing thermal grease from the heat sink you removed in step 8 e Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor b Place the heat sink onto the processor See Figure 3 9 c Tighten the two heat sink retention screws See Figure 3 9 Close the system See Closing the System on page 39 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the
69. decimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter hot plug Describes the feature of the system that enables you to swap a component of the system while the system is running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRO line to the processor Each pe
70. e Actions General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem Invalid NVRAM configuration Re allocated Resource Keyboard Controller failure System detected and corrected a resource conflict Faulty keyboard controller faulty system board No action is required See Getting Help on page 95 anufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode emory address line failure at address read value expecting value emory double word logic failure at address read value expecting value emory odd even logic failure at address read value expecting value emory write read failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 76 mory tests terminated by keystroke POST memory test terminated by pressing the spacebar Information only o boot device available About Your System Faulty or missing optical diskette drive subsystem hard drive or hard drive subsystem or no boot disk in drive A Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting a USB Device on page 71 Troubleshooting an Optical Drive on page 78
71. e Installation Guidelines on page 46 If the memory modules are populated correctly continue to the next step Reseat the memory modules in their sockets See Installing Memory Modules on page 48 Close the system See Opening and Closing the System on page 38 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 23 If the amount of memory installed still does not match the system memory setting proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 38 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in socket 1 with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 48 Close the system See Opening and Closing the System on page 38 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed until the faulty memory module is replaced If t
72. e also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 127 128 Glossary Index A alert messages 22 back panel features 13 baseboard management controller See BMC battery replacing 59 troubleshooting 74 bezel removing 37 replacing 37 BMC configuration 33 setup module 10 boot device configuring 57 C CD DVD drive See optical drive connectors expansion card riser board 94 system
73. e effect after the system reboots MAC Address Displays the MAC address for NIC2 This field does not have user selectable settings 28 Using the System Setup Program System Security Screen Table 2 6 lists the options and descriptions for the information fields that appear on the System Security screen Table 2 6 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 30 for instructions on assigning a system password and using or changing an existing system password Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 32 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the sys
74. e subsystem reset failed Faulty or improperly installed diskette Replace the diskette If the problem persists see Troubleshooting a USB Device on page 71 Drive not ready Diskette missing from or improperly inserted in diskette drive Replace the diskette If the problem persists see Troubleshooting a USB Device on page 71 Error Incorrect memory Invalid memory configuration Ensure that the memory modules are configuration installed in a valid configuration See CPUn Memory Module Installation System Halted Guidelines on page 46 If the problem persists see Troubleshooting System Memory on page 76 Error Memory failure Faulty or improperly seated memory See Troubleshooting System Memory detected Memory size module s on page 76 reduced Replace th faulty DIMM as soon as possible Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration Fatal error caused a system reset Pleas check the system event log for details Fatal system error Check the system event log for the specific cause then see the appropriate section in Troubleshooting Your System on page 67 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 95 About Your System 17 18 Table 1 6 System Messages continued Message Causes Correctiv
75. e system after power is restored When set to Off the system remains off after power is restored Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options e Save Changes and Exit e Discard Changes and Exit e Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 32 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 90 Using the System Password After a system password
76. e system s power supply The power indicator can provide information on power status see Figure 1 1 Table 1 3 lists the power button indicator codes About Your System 13 Table 1 3 Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational Off Indicates that no power is supplied to the system NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 3 Table 1 4 lists the NIC indicator codes Figure 1 3 NIC Indicators 1 2 Sa 1 link indicator 2 activity indicator Table 1 4 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received Diagnostics Indicator Codes The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 5 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off K NOTE Once the system completes POST all diagnostic lights will be OFF 14 About Your System Table 1 5 Diagnostic Indicator Codes Code Causes
77. ea Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Hong Kong International Access Code 001 Country Code 852 India 108 Getting Help Website support ap dell com Technical Support E mail support dell com cn email Technical Support XPS Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division Website support ap dell com E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support XPS computers Technical Support portables desktops servers and storage Sales Large Corporate Accounts Sales Home and Small Business 00852 3416 6923 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 0802 506 8033 or toll free 1800 425 2066 1600338045 and 1600448046 1600 33 8044 1600 33 8046 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 0
78. edges of the shroud with the six locator pins on the system board See Figure 3 4 2 Lower the shroud into place over the system board Close the system See Opening and Closing the System on page 38 Cooling Fan Modules This system contains two cooling fan modules each comprised of two dual rotor fans Removing a Cooling Fan Module A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening and Closing the System on page 38 Remove the cooling shroud See Removing the Cooling Shroud on page 39 40 Installing System Components 4 Unplug the fan module power connector from the system board See Figure 3 5 5 Remove the screw from the fan module retention plate and remove the retention plate from the chassis 6 Lift the fan module straight up from the chassis Figure 3 5 Removing and Installing a Cooling Fan Module 1 fan module retention plates 2 2 retention plate screw 2 3 fan power cable 4 cooling fan modules 2 Replacing a Cooling Fan Module 1 With the fan module label facing upwards and the arrow on the fan module point
79. er and access any of the A O N components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 85 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Locate the faulty fan module indicated by the diagnostic software For the identification number of each fan see Removing and Installing a Cooling Fan Module on page 41 Ensure that the faulty fan module s power cable is firmly attached to the fan power connector on the system board See Cooling Fan Modules on page 40 If the problem is not resolved install a new fan module See Cooling Fan Modules on page 40 Close the system See Opening and Closing the System on page 38 Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the replacement fan module does not operate see Getting Help on page 95 Troubleshooting System Memory Problem Faulty memory module Faulty system board Diagnostic indicator code indicates a problem with system memory Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 2 components i
80. ervice technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 If applicable remove the expansion card from the riser Aa O N Press the release latch on the riser board and lift the riser board straight up from the system board See Figure 3 13 Figure 3 13 Expansion Card Riser Removal 1 riser board 2 riser board release latch 3 riser board connector on system board 4 riser board alignment pins 2 Installing System Components Installing an Expansion Card Riser A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Align the riser board with the two alignment pins on the system board then lower the board onto the pins See Figure 3 13 Press down on the riser board until the edge connector on the board is fully seated in the riser board connector on the system board If applicable install the expansion
81. eshooting Your System Action 1 Enter the System Setup program and ensure that the serial port is enabled and the serial port COM ports are configured appropriately for any applications you are using See Using the System Setup Program on page 23 2 Ifthe problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device on page 71 Troubleshooting a Serial 1 0 Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 95 If the problem persists see Getting Help on page 95 Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program
82. formation see Expansion Cards on page 44 36 Installing System Components The system provides space for one optional slimline optical drive For more information see Installing the Optical Drive in the System on page 54 The hard drive bays provide space for one or two 3 5 inch hard drives The hard drives connect to the SATA controller or the system board or an optional SAS controller card For more information see Hard Drives on page 55 During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers and Connectors on page 89 K NOTE There are no hot pluggable components inside this system Removing and Replacing the Front Bezel The system front panel is enclosed by an optional bezel To access the optional optical drive you must remove the bezel K NOTE You do not need to remove the front bezel to remove the system cover and access internal components 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Bezel 1 keylock 2 bezel To replace the front bezel perform the preceding steps in reverse Installing System Components 37 Opening and Closing the System A CAUTION Only trained service technicians are authorized to rem
83. g a Forgotten Password on page 90 Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features e Uses the system s integrated NIC e Fault logging and SNMP alerting e Access to system event log and sensor status e Control of system functions including power on and off Using the System Setup Program 33 34 Support is independent of the system s power or operating state e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl E gt when prompted after POST If your operating system begins to load before you press lt Crt1 E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide Using the System Setup Program Installing System Components This section describes how to install the following system components Front bezel S
84. he problem persists after all memory modules have been checked see Getting Help on page 95 Troubleshooting Your System 77 Troubleshooting an Optical Drive Problem e System cannot read data from a CD or DVD in an optical drive e Optical drive indicator does not blink during boot K NOTE DVD devices are data only Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 23 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System on page 38 6 Ensure that the interface cable is securely connected to the optical drive 7 Close the system See Opening and Closing the System on page 38 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 95 Trouble
85. hooting the System Battery Problem e System message indicates a problem with the battery e System Setup program loses system configuration information e System date and time do not remain current K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program on page 23 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 59 If the problem is not resolved by replacing the battery see Getting Help on page 95 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting the Power Supply Problem e Power button indicator is off Action 1 Ensure that the power supply is properly installed by reconnecting the power cables to the system board See Installing the Power Supply on page 43 If the problem persists continue to the next step 74 Tr
86. hway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive Glossary 121 CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS D
87. ing towards the back of the system place the fan module into the chassis See Figure 3 5 2 Reinstall the fan module retention plate The four pins on the plate fit into the corresponding holes in the fan modules 3 Secure the retention plate with the Phillips screw 4 Connect the fan module power cable to the power connector on the system board Ensure that the fan module power cable is resting in the notch in the chassis brace Installing System Components 41 42 5 Reinstall the cooling shroud See Replacing the Cooling Shroud on page 40 6 Close the system See Opening and Closing the System on page 38 Power Supply Removing the Power Supply 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening and Closing the System on page 38 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket NOTICE On a rack system you may need to temporarily unlatch and lift the cable management arm For information about the cable management arm see the system s Rack Installation Guide Disconnect the two power supply cables from the POWERI and POWER2 connectors on the system board See Figure 6 1 If applicable disconnect the hard drive power cables from the hard drive s Remove the screw at the front of the power supply that secures the power supply to the chassis See Figure 3 6
88. installation and basic operation of the software e Operating system documentation describes how to install if necessary configure and use the operating system software e Documentation for any components you purchased separately provides information to configure and install these options About Your System 9 10 Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program on page 23 lt F10 gt Enters the System Diagnostics program See Running the System Diagnostics on page 86 lt Fl11 gt Enters the boot mode selections screen allowing you to choose a boot device lt F12 gt Exits PXE boot
89. into the system 6 Connect the data cable to the back of the drive Connect the other end of the cable to the drive controller e Ifyou are connecting the drive to the optional SAS controller card route the SAS data cable though the oval opening in the chassis brace and connect the cable to the data connector on the controller card Secure the data cable to the clips on the edge of the cooling shroud e Ifyou are connecting the drive to the SATA controller on the system board route the SATA data cable though the oval opening in the chassis brace and connect the cable to SATA connector SATA A or SATA B See Figure 6 2 8 Connect the power cable to the back of the drive See Figure 3 12 56 Installing System Components Figure 3 12 Installing a Hard Drive 1 hard drive 2 drive carrier release tabs 2 3 drive power and data cables 4 hard drive bay 1 5 hard drive bay 0 Configuring the Boot Device If you plan to boot the system from a hard drive the drive must be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See Using the System Setup Program on page 23 for information about the System Setup program Installing System Components 57 58 Expansion Card Riser Removing an Expansion Card Riser A CAUTION Only trained s
90. ion that supports node interleaving See p functionality Memory Module Installation Node Interleaving RaR Guidelines on page 46 If the problem persists see Troubleshooting System Memory on page 76 Attempting to update Remote Configuration request has Wait until the process is complete Remote Configuration been detected and is being Please wait processed BIOS Update Attempt Remote BIOS update attempt Retry the BIOS update If problem Failed failed persists see Getting Help on page 95 Caution NVRAM_CLR jumper NVRAM CLR jumper is installed is installed on system CMOS has been cleared board About Your System Remove the NVRAM_CIR jumper See Figure 6 1 for jumper location Table 1 6 System Messages continued Message Causes Corrective Actions Diskette drive n seek Incorrect configuration settingsin Run the System Setup program to failure the System Setup program correct the settings See Using the Faulty or improperly installed diskette drive Loose diskette drive interface cable System Setup Program on page 23 Replace the diskette If the problem persists see Troubleshooting a USB Device on page 71 Reconnect the diskette drive USB cable See Troubleshooting a USB Device on page 71 Diskette read failure Faulty or improperly inserted diskette Replace the diskette If the problem persists see Troubleshooting a USB Device on page 71 Diskett
91. ional Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 116 Getting Help Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free
92. ions on page 29 K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed memory See Memory Information Screen on page 27 CPU Information Displays information related to microprocessors speed cache size and so on See CPU Information Screen on page 27 Using the System Setup Program 25 26 Table 2 2 System Setup Program Options continued Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and network NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices Hard Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup The selections depend on the hard drives installed in your system USB Flash Drive Determines the emulation type for a USB flash drive Hard disk allows the USB Emul
93. is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Read the information in the following sections to assign or change your setup password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field 32 Using the System Setup Program The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key
94. k listen for Action A status code displayed by the diagnostic indicator lights on the system front panel An error message displayed on the monitor Alert messages from the systems management software The monitor s power indicator The keyboard indicators The USB CD drive activity indicator The CD drive activity indicator The hard drive activity indicator An unfamiliar constant scraping or grinding sound when you access a drive See Diagnostics Indicator Codes on page 14 See System Messages on page 16 See the systems management software documentation See Troubleshooting the Video Subsystem on page 69 See Troubleshooting the Keyboard on page 70 See Troubleshooting a USB Device on page 71 See Troubleshooting an Optical Drive on page 78 See Troubleshooting a Hard Drive on page 78 See Getting Help on page 95 Troubleshooting Your System 67 68 Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply If the system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 Ifthe PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system
95. ki International Access Code 001 Country Code 81 City Code 44 110 Getting Help Website support jp dell com Technical Support XPS Technical Support outside of Japan XPS XPS Customer Care if ordered items are missing or have been damaged during shipment Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault Technical Support projectors PDAs printers routers Technical Support outside of Japan projectors PDAs printers routers Faxbox Service 24 Hour Automated Order Status Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 937 786 044 520 1235 044 556 4240 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 198 498 81 44 556 4162 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3
96. le computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com General Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com General Support 1 800 805 5924 Aomen Technical Support Dell Dimension Dell Inspiron Dell OptiPlex Dell Latitude and Dell Precision Technical Support servers and storage 100 Getting Help 0800 105 0800 105 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail la techsupport dell com E mail for desktop
97. lectrostatic discharge Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 Enter the System Setup program and ensure that the SAS RAID controller card is enabled and drivers are loaded See Using the System Setup Program on page 23 Restart the system and press lt Ctrl gt lt C gt to enter the SAS RAID controller configuration utility program See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 38 Ensure that the controller card is firmly seated in its connector See Expansion Cards on page 44 If you have a SAS RAID controller card ensure that the memory module is properly installed Verify that the cable connections between the drives and the SAS controller card are correct See Installing a Hard Drive on page 56 Close the system See Opening and Closing the System on page 38 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 95 Troubleshooting an Expansion Card K NOTE When troubleshooting an expansion card see the documentation for your oper
98. lling an Expansion Card Riser on page 59 Replace any expansion card s See Installing an Expansion Card on page 44 Reconnect the two fan module power cables to the system board See Removing and Installing a Cooling Fan Module on page 41 Replace the cooling shroud See Replacing the Cooling Shroud on page 40 Installing System Components 12 Close the system See Opening and Closing the System on page 38 13 Connect the external cables to the system 14 Reconnect the system to the power source and turn on the system and attached peripherals Installing System Components 65 66 Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 1 1 Table 4 1 Start Up Routine Indications Loo
99. ly attached to the external connectors on your system See Front Panel Features and Indicators on page 11 and Back Panel Features and Indicators on page 13 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem e Monitor is not working properly e Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 3 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video connector is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help
100. m This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e System messages e Warning messages e Diagnostics messages e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document e The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system provide documentation and tools for configuring and managing your system e Systems management software documentation describes the features requirements
101. me or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Malaysia Penang International Access Code 00 Country Code 60 Website support ap dell com Technical Support XPS Technical Support Dell Precision OptiPlex and Latitude toll free 1800 885 784 toll free 1 800 880 193 City Code 4 Technical Support Dimension Inspiron and toll free 1 800 881 306 Electronics and Accessories Technical Support PowerApp PowerEdge toll free 1800 881 386 PowerConnect and PowerVault Customer Care toll free 1800 881 306 option 6 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico E mail la techsupport dell com International Access Code 00 Country Code 52 Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Netherlands Antilles E mail la techsupport dell com 112 Getting Help General Support 001 800 882 1519 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Netherlands Amsterdam International Access Code 00 Country Code 31 City Code
102. mputer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information 98 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Description of problem and troubleshooting procedures you performed Getting Help 99 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed K NOTE In certain countries support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS portab
103. n Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Disconnect any cables from the system board back panel Remove the cooling shroud See Removing the Cooling Shroud on page 39 Remove the expansion card riser from the system board See Removing an Expansion Card Riser on page 58 Disconnect the two fan module power cables from the system board See Figure 3 5 Remove the power supply See Removing the Power Supply on page 42 If applicable disconnect the optical drive cable from the system board See Figure 6 2 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Disconnect the control panel cable from the system board See Figure 6 2 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Remove the system board a Pull the system board release pin See Figure 3 16 b While pulling the release pin slide the system board tray toward the front of the chassis c Lift up the system board tray and remove
104. nside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If the system is operational run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 If diagnostics indicates a fault follow the corrective action s provided by the diagnostic program If the problem is not resolved or if the system is not operational proceed to step 2 Turn off the system and attached peripherals unplug the system from the power source and press the power button and reconnect the system to power Troubleshooting Your System 10 11 12 13 14 15 16 17 18 Turn on the system and attached peripherals and as the system boots note the messages on the screen If the amount of system memory detected during POST does not match the amount of memory installed proceed to the next step If an error message appears go to step 12 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 23 If the amount of memory installed matches the system memory setting go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Ensure that the memory banks are populated correctly See Memory Modul
105. ntario Online Order Status www dell ca ostatus International Access Code 011 Website support ca dell com AutoTech automated Hardware and Warranty toll free 1 800 247 9362 Support Customer Service Home Home Office toll free 1 800 847 4096 Customer Service small med large business toll free 1 800 387 5757 government Customer Service printers projectors televisions toll free 1 800 847 4096 handhelds digital jukebox and wireless Hardware Warranty Phone Support XPS toll free 1 866 398 8977 Hardware Warranty Phone Support Home Home toll free 1 800 847 4096 Office Hardware Warranty Phone Support toll free 1 800 387 5757 small med large business government Hardware Warranty Phone Support printers 1 877 335 5767 projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupport dell com General Support 1 877 262 5415 Chile Santiago Website www dell com cl Country Code 56 E mail la techsupport dell com City Code 2 Sales and Customer Support toll free 1230 020 4823 Getting Help 103 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xi
106. o erase a character when entering your password press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working K NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 32 the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt Using the System Setup Program 31 When the Password Status option is set
107. o test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Running the System Diagnostics Using the Custom Test Options When you select Custom Test in the Main Men
108. ocate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call on page 98 and then see the contact information for your region Getting Help Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the
109. off of the processor and set the heat sink on the work surface so it rests on the ends of the retention screws 9 Use a clean lint free cloth to remove any thermal grease from the surface of the processor shield 10 Pull the socket release lever 90 degrees upward until the processor is released from the socket See Figure 3 10 Installing System Components 51 Figure 3 10 Installing and Removing the Processor 1 processor shield 2 socket cover remove before 3 socket release lever adding second processor 4 processor 5 ZIF socket 6 socket key 2 11 Open the processor shield and then lift the processor out of the socket Leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the LGA socket when removing the processor Bending the pins can permanently damage the socket and system board Installing a Processor 1 Unpack the new processor 2 Align the processor with the socket keys on the ZIF socket See Figure 3 10 3 If you are adding a second processor to an empty socket perform the following steps a Remove the protective cover from the processor socket See Figure 3 10 b Pull the socket release lever 90 degrees upward See Figure 3 10 c Lift the processor shield See Figure 3 10 52 Installing System Components 4 D o Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system boar
110. oller Configuration 33 Entering the BMC Setup Module 004 34 BMC Setup Module Options 00000 34 Installing System Components 35 Recommended Tools 00 00000 ee eens 35 Inside the System 2 0 0 0 0 2 ee ee 36 Removing and Replacing the FrontBezel 37 Opening and Closing the System 004 38 Opening the System ooa ee 38 Closing the System aoaaa ee 39 CoolingShroud 0 00 eee eee 39 Removing the Cooling Shroud 2 1 2 ee ee ee 39 Replacing the Cooling Shroud 0002 eae 40 Cooling Fan Modules 0000 eee eeae 40 Removing aCoolingFanModule 0005 40 Replacing a Cooling FanModule 20005 41 Power Supply s o aea aie hans eae e or xo tn ee Ea 42 Removing the Power Supply a 42 Installing the Power Supply 2 0 0 0 eee ee ee 43 Expansion Cards n 203 2 3 a4 iat 8 3 yl Foe xo a oe ee 44 Installing an ExpansionCard 0 000 eee eee 44 Removing anExpansionCard 0 0000 ee eae 45 System Memory 2 0 0 000 eee ee eee 46 Memory Module Installation Guidelines 46 Sample Memory Configurations 0 00005 46 Non Optimal Memory Configurations 04 48 Installing Memory Modules 02000 48 Removing Memory Modules
111. on page 95 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Reinstall the processor that you removed in step 10 See Removing a Processor on page 50 Close the system See Opening and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 95 Troubleshooting Your System 83 84 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run Power
112. or Troubleshooting a Hard Drive on page 78 for the appropriate drive s installed in your system Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion cards Ensure that all appropriate cables are securely connected to the expansion cards If the problem persists see Troubleshooting an Expansion Card on page 80 SATA port n hard disk drive not found SATA cables are not properly seated or drive missing See Troubleshooting a Hard Drive on page 78 Sector not found Seek error Seek operation failed Faulty diskette or hard drive See Troubleshooting a USB Device on page 71 or Troubleshooting a Hard Drive on page 78 for the appropriate drive Shutdown failure Shutdown test failure See Troubleshooting System Memory on page 76 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 76 Opteron 2000 series processors This system supports only Microprocessor
113. ore information 4 Check the cable connections inside the system d e f Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Verify that the cable connections between the hard drive s and the drive controller are correct whether the connections are to the SATA connectors on the system board see Figure 6 2 or a SAS expansion card Verify that the drive cables are seated in their connectors Close the system See Opening and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 95 Troubleshooting a SAS RAID Controller Card K NOTE When troubleshooting a SAS RAID controller card also see the documentation for your operating system and the controller card Problem e Error message indicates a problem with the SAS RAID controller card e SAS RAID controller card performs incorrectly or not at all Troubleshooting Your System 79 80 Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the oo Oo ol 10 11 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against e
114. ou can contact Dell electronically using the following addresses e World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only Getting Help 96 www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password e Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only e Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only AutoTech Service Dell s automated technical support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to l
115. oubleshooting Your System 2 Replace the faulty power supply with a new power supply See Power Supply on page 42 If the problem is not resolved see Getting Help on page 95 Problem e Power button is not blinking green and the system does not power up Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet 2 Ifyou have a UPS make sure that it is connected properly both to the power supply and to the electrical outlet 3 Ensure that the power supply is properly installed by reconnecting the power cables to the system board See Installing the Power Supply on page 43 4 Replace the power supply with a new power supply See Power Supply on page 42 If the problem persists see Getting Help on page 95 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure that none of the following conditions exist System cover or cooling shroud is removed e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e A cooling fan has failed See Troubleshooting a Fan on page 75 Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message Troubleshooting Your System 75 76 Action A CAUTION Only trained service technicians are authorized to remove the system cov
116. ove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION The memory modules can become extremely hot during normal operation Allow the modules sufficient time to cool before handling Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position See Figure 3 3 Lift up on the latch on top of the system and slide the cover back See Figure 3 3 4 Grasp the cover on both sides and carefully lift the cover away from the system Figure 3 3 Removing the Cover 1 latch 2 latch release lock 3 J hooks 38 Installing System Components Closing the System 1 Lift up the latch on the cover 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis J hooks See Figure 3 3 Lower the cover onto the chassis
117. password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Jumpers and Connectors 10 11 12 13 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Install the jumper plug on the password jumper Lower the memory module shroud Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 30 Jumpers and Connectors 91 System Board Connectors See Figure 6 2 and Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors 1 92 Jumpers and Connectors Table 6 2 System Board Connectors Connector Description 1 RISER Riser board connector 2 DIMM5
118. processor and heat sink are properly installed See Removing a Processor on page 50 Close the system See Opening and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Remove processor 2 leaving only processor 1 installed See Removing a Processor on page 50 If only one processor is installed see Getting Help on page 95 Close the system See Opening and Closing the System on page 38 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Replace processor with another processor of the same capacity See Removing a Processor on page 50 Close the system See Opening and Closing the System on page 38 Troubleshooting Your System 18 19 20 21 22 23 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help
119. program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pat
120. re is disabled 2 NVRM_CLR a default The configuration settings are retained at system boot B boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 121 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program on page 23 The password jumper enables these password features or disables them and clears any password s currently in use 90 NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Lift up the memory module shroud Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper on the system board Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup
121. ripheral connection must be assigned an IR number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits Glossary 123 KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt De gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array A type of processor socket Unlike the PGA interface the LGA interface has no pins on the chip instead the chip
122. rnational Access Code 00 Country Code 44 City Code 1344 Website support euro dell com E mail dell_direct_support dell com Customer Care website support euro dell com uk en ECare form home asp Sales Home and Small Business Sales Corporate Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Global Accounts Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PCA 1000 employees Technical Support for all other products General Home and Small Business Fax 0870 907 4000 01344 860 456 0870 906 0010 0134 4 373 185 0870 906 0010 0134 0134 0134 0134 4 373 186 4 373 193 4 373 199 4 373 194 0870 366 4180 0870 908 0500 0870 353 0800 0870 907 4006 Uruguay 118 Getting Help Website www dell com uy E mail la techsupport dell com General Support toll free 000 413 598 2521 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Hardware an
123. rom the main menu selects an option that has a submenu such as Memory Information lt Esc gt From a submenu returns the program to the main menu From the main menu exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge SC1435 BIOS Version XX KX KX Service Tag OCCO Asset Tag OCCO System Time 08 15 45 System Date Sat September Z 2006 Memory Information CPU Information lt ENTER gt Boot Sequence lt ENTER gt Hard Disk Drive Sequence lt ENTER gt USB Flash Drive Emulation Type lt ENTER gt Integrated Devices lt ENTER gt PCI IRQ Assignment lt ENTER gt Serial Communication lt ENTER gt System Security lt ENTER gt Keyboard Numlock lt ENTER gt Report Keyboard Errors Up Down Arrow to select SPACE to change ESC to exit Fl Help Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen For related information see System Security Screen Opt
124. shooting a Hard Drive Problem e Device driver error One or more hard drives not recognized by the system Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 78 Troubleshooting Your System NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 85 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a SAS RAID controller card perform the following steps b c Restart the system and press lt Ctrl gt lt C gt to enter the RAID configuration utility program See the documentation supplied with the RAID controller for information about the configuration utility Ensure that the hard drive has been configured correctly for the RAID controller Exit the configuration utility and allow the system to boot to the operating system 3 If your system has a SAS controller card ensure that the required device drivers are installed and are configured correctly See the operating system documentation for m
125. st Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics 87 88 Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings K Figure 6 1 System Board Jumpers C e PWRD EN a NVRM_CLR O e CoRR EE E Jumpers and Connectors 89 Table 6 1 System Board Jumper Settings The configuration settings are cleared at the next system Jumper Setting Description 1 PWRD_EN gB default The password feature is enabled The password featu
126. stem on page 38 Installing System Components Figure 3 7 Installing an Expansion Card 1 riser board 2 expansion card connector 3 card edge connector 4 expansion card 5 expansion card latch Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Disconnect all cables from the card Remove the expansion card a Open the expansion card latch See Figure 3 7 b Grasp the expansion card by its edges and carefully remove it from the expansion card connector Installing System Components 45 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Close the system See Opening and Closing the System on page 38 System Memory
127. still is not working properly see Troubleshooting the Power Supply on page 74 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 69 Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQS through IRQ15 IRQ3 Available IRQ4 Serial port 1 COM1 and COM3 IRQ5 Available IRQ6 Reserved IRQ7 Reserved IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Available IRQI11 Available IRQ12 Available Troubleshooting Your System Table 4 2 IRQ Assignment Defaults continued IRQ Line Assignment IRQI3 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are secure
128. sts the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 5 Integrated Devices Screen Options Option Description Embedded SATA Allows the integrated SATA controller to be set to Off or ATA mode Controller Off default IDE CD ROM Controller Enables the integrated IDE controller When set to Auto each channel of the Auto default integrated IDE controller is enabled if IDE devices are attached to the channel and an external IDE controller is not detected NOTE This CD ROM option will not appear on this menu screen if your system does not include this optional device User Accessible USB Ports Enables or disables the system s user accessible ports Options are All Ports On or All Ports On default All Ports Off Disabling the USB ports makes system resources available for other devices Embedded Gb NIC1 Enables or disables the system s integrated NIC Options are Enabled without Enabled with PXE PXE Enabled with PXE and Disabled PXE support allows the system to boot default from the network Changes take effect after the system reboots MAC Address Displays the MAC address for NIC1 This field does not have user selectable settings Embedded Gb NIC2 Enables or disables the system s integrated NIC2 Options are Enabled without Enabled without PXE PXE Enabled with PXE and Disabled PXE support allows the system to boot default from the network Changes tak
129. tatic discharge Prior to upgrading your system download and install the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Remove the cooling shroud See Removing the Cooling Shroud on page 39 NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTICE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling Use a Phillips head screwdriver to loosen the two retention screws on the heat sink See Figure 3 9 Installing System Components Figure 3 9 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention screw 2 3 thermal grease protective cover 6 Wait 30 seconds for the heat sink to loosen from the processor If the heat sink has not separated from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 8 Lift the heat sink
130. tem Using the System Setup Program Memory Information Screen Table 2 3 lists the descriptions for the information fields that appear on the Memory Information screen Table 2 3 Memory Information Screen Option Description System Memory Size System Memory Type Displays the amount of system memory Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory System Memory Testing Displays the amount of video memory This option determines whether system memory tests are run at system boot Options are Enabled and Disabled Node Interleaving If this field is enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to disabled the default the system can support Non Uniform Memory Architecture NUMA memory access See Memory Module Installation Guidelines on page 46 CPU Information Screen Table 2 4 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor s support 64 bit extensions Core Speed Displays the clock speed of the processor s Bus Speed Displays the bus speed of the processor s Demand Based Power Enables or disables demand based power management When Management enabled the CPU Performance St
131. tem password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option Power Button Turns system s power off and on e If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off e If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NMI Button NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Using the System Setup Program 29 Table 2 6 System Security Screen Options continued Option Description AC Power Recovery Determines how the system reacts when power is restored to the system If system Last default is set to Last the system returns to the last power state On turns on th
132. to Locked whenever you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST Select the System Security screen field to verify that the Password Status option is set to Unlocked When prompted type the system password oF O N Confirm that Not Enabled
133. trical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program on page 23 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour Installing System Components 14 After an hour reconnect the system to its electrical outlet and turn it on 15 Enter the System Setup program and if the time and date are still incorrect see Getting Help on page 95 for instructions on obtaining technical assistance Control Panel Assembly Service Only Procedure Removing the Control Panel A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 1 2 3 components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 38 Disconnect the control panel cable from the control panel board See Figure 3 15 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squee
134. tware and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button O The identification buttons on the front and back panels z can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again About Your System 11 Table 1 2 Front Panel Indicators Buttons and Connectors continued Item Indicator Button or Connector Icon Description 4 Diagnostics indicator lights 4 The four diagnostic indicator lights on the system front panel display error codes during system startup 5 System status indicator light Lights blue during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem 6 USB connectors 2 a Connects USB 2 0 compliant devices to the system 7 Video connector ici Connects a monitor to the system 8 Optical drive optional One optional slimline optical drive NOTE DVD devices are data only 12 About Your System Back Panel Features and Indicators
135. u window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available e e Results Displays the test that ran and the result Errors Displays any errors that occurred during the te
136. vices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s SEL System event log Used in the system management software to record system events and errors serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping writes dat
137. wer Problems 004 68 Checking the Equipment 0 200005 68 Troubleshooting IRQ Assignment Conflicts 68 Troubleshooting External Connections 69 Troubleshooting the Video Subsystem 004 69 Troubleshooting the Keyboard 2 00 70 Troubleshooting the Mouse 020005000 70 Contents 5 Troubleshooting Basic 1 0 Functions 70 Troubleshooting a Serial 1 0 Device 04 71 Troubleshooting a USB Device 0 00000 ae 71 TroubleshootingaNIC 0 00002 eee eee 72 Troubleshooting a Wet System 2 00008 72 Troubleshooting a Damaged System 73 Troubleshooting the System Battery 05 74 Troubleshooting the Power Supply 20 74 Troubleshooting System Cooling Problems 75 Troubleshooting a Fan 0 00002 75 Troubleshooting System Memory 20055 76 Troubleshooting an Optical Drive 0 78 Troubleshooting a Hard Drive 2 0 0 00000 78 Troubleshooting a SAS RAID ControllerCard 79 Troubleshooting an ExpansionCard 0 4 80 Troubleshooting the Microprocessors 82 5 Running the System Diagnostics 85 Using Dell PowerEdge Diagnostics 0004 85
138. yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help on page 95 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to e Change the system configuration stored in NVRAM after you add change or remove hardware e Set or change user selectable options for example the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt
139. ystem cover Cooling shroud Cooling fan modules Power supply Expansion cards System memory Processors Optical drive Hard drives Boot drive SAS controller card System battery Risers Control panel assembly System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver T10 Torx driver Small flat blade screwdriver Wrist grounding strap Installing System Components 35 Inside the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION The memory modules can become extremely hot during normal operation Allow the modules sufficient time to cool before handling In Figure 3 1 the bezel system cover and cooling shroud are removed to provide an interior view of the system Figure 3 1 Inside the System 1 power supply 2 cooling shroud 3 expansion card 4 memory modules 8 5 heatsink microprocessor 2 6 cooling fan modules 2 7 optical drive optional 8 3 5 inch hard drive bays 2 Several hardware options such as the microprocessors and memory are installed directly on the system board The riser card accommodates one half length expansion card For more in
140. z Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command
141. ze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Remove the two screws securing the control panel board and remove the board See Figure 3 15 Installing System Components 61 Figure 3 15 Control Panel Removal and Installation 1 control panel cable 2 control panel circuit board 3 control panel circuit board securing screws 2 4 tabs 3 Installing the Control Panel A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 5 Place the new control panel board in the system and secure it with the two Phillips screws See Figure 3 15 The front edge of the board fits under the three L shaped tabs on the chassis 6 Connect the control panel cable to the control panel board Close the system See Opening and Closing the System on page 38 8 Reconnect the system to the power source and turn on the system and attached peripherals 62 Installing System Components System Board Service Only Procedure Removing the System Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the ai Aa Ww N O o 10 11 12 components inside the system See your Product Informatio

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