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Dell Laptop 720 User's Manual

1. 23 1 white memory module connectors DIMM_1 2 4 IDE drive connector IDE 7 power button PWR_BT SATA connectors SATAO 5 5 8 11 20 black memory module 3 connectors DIMM_3 4 front I 0 panel connector 6 FRONTPANEL FlexBay connector INT_USB 9 front USB connector 12 FRNT_USB Removing and Installing Parts hard drive fan connector FAN_HDD back LED connector main power connector POWER1 front panel 1394 connector FP1394 89 13 PCI Express x1 card slot 14 PCI Express x16 card slot 15 PCI card slot SLOT3 SLOT1 SLOT2 This slot is not available in the This slot is not available in the dual graphics or double dual graphics configuration width single graphics configuration 16 PCI Express x16 card slot 17 PCI card slot SLOTS 18 PCI card slot SLOT6 SLOT4 19 PCI Express x16 card slot 20 RTC reset jumper RTCRST 21 battery socket BATTERY SLOT7 22 password jumper 23 power connector POWER2 24 floppy drive DSKT PASSWORD 25 card cage fan connector 26 liquid cooling assembly 27 processor CPU FAN_CAGE TEC_PUMP 28 processor fan connector FAN1_CPU Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory For additional information on the type of memory supported by your computer see Memory on page 161 DDR2 Memory Overview 90 DDR2 memory
2. 1 DVI white connector 2 TV OUT connector 3 VGA blue connector Connecting a Monitor Without an Adapter A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If your monitor has a VGA connector and your computer does not have a VGA port follow the instructions in Connecting a Monitor With an Adapter on page 24 1 Save and close all open files and exit all open programs 2 Shut down the operating system In Windows XP click Start Turn Off Computer Turn off e In Windows Vista click the Windows Vista Start button click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down mi The computer turns off after the operating system shutdown process is complete 3 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Disconnect the computer and all attached devices from their electrical outlets Setting Up and Using YourComputer 23 4 Connect the DVI or VGA connector of your monitor to the appropriate connector on the back of the computer To connect a monitor with a DVI connector use the white DVI port on your computer To connect a monitor with a VGA connector use the blue V
3. NOTE Drivers and documentation updates can be found at support dell com e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions Profuct Isformanen Guita e Regulatory information e Ergonomics information End User License Agreement Finding Information 9 What Are You Looking For Find It Here e How to set up my computer Setup Diagram S al iol a Ec i ofl me 8 a s me Ly OC es O Oe e Service Tag and Express Service Code Service Tag and Microsoft Windows Product Key Microsoft Windows Product Key Label These labels are located on your computer e Use the Service Tag to identify your computer when you use support dell com or contact support e Enter the Express Service Code to direct your call when contacting support 10 Finding Information What Are You Looking For Find It Here Solutions Troubleshooting hints and tips articles from technicians online courses and frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as the memory hard drive and operating system Customer Care Contact information service call and order status and warranty and repair information Service and Support Service call status support history service contract and online discussions with support Reference Computer doc
4. NOTICE Additional hard drives to be used in the migrated array must be no smaller than any of the drives in the current configuration K NOTE Ensure that all drives to be used in the RAID configuration are RAID enabled see Setting Your Computer to RAID Enabled Mode on page 33 1 Launch NVIDIA MediaShield Click to select the array you want to convert Click Convert Array in the System Tasks pane The NVIDIA Convert Array Wizard appears 4 Click Next Under RAID Mode Selection select Mirroring Striping Strip Mirroring or RAID 5 from the drop down menu 6 Click Next NOTICE You will lose all data on the selected drives in the next step 7 Under Free Disk Selection select the hard drive s you want to include in the migrated array by clicking the checkbox beside it 8 Click Finish The MediaShield RAID management utility window appears and displays the status of the upgrade migration process along with any other installed hard drives K NOTE The time it takes to convert an array depends on several factors such as the speed of the CPU the type and size of the hard drive being used the operating system etc Rebuilding a RAID Configuration If one of the hard drives in a RAID array fails you can rebuild the array by restoring the data to a replacement drive K NOTE Rebuilding an array can only be performed on RAID 1 RAID 5 and RAID 0 1 configurations 1 Launch NVIDIA MediaShield 2 Click to selec
5. Floppy Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Remove the drive panel see Removing the Drive Panel on page 113 4 Disconnect the power and data cables from the back of the floppy drive Removing and Installing Parts 115 floppy drive data cable 2 power cable 1 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the drive out of the drive bay Removing and Installing Parts 116 1 drive release latch 2 floppy drive 6 Replace the drive panel see Replacing the Drive Panel on page 114 7 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 8 Connect the computer and devices to electrical outlets and turn them on Installing a Floppy Drive 1 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove the drive panel see Removing the Drive Panel on page 113 Remove the existing floppy drive if applicable see Removing a Floppy Drive on page 115 oa fF
6. F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FBD fully buffered DIMM A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer AMB that speeds communication between the DDR2 SDRAM chips and the system FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit fingerprint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet 206 Glossary G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded
7. PCI Info Date Time Indicates the expansion card type by slot location Displays current date and time settings Appendix 167 Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device for example select the USB device and move it so that it becomes the first device in the boot sequence Drives Diskette Drive Internal default Enables and disables the floppy drive attached to the DSKT connector on the system board and sets read permissions for the drive e Off All floppy drives are disabled e USB USB floppy drives are enabled Internal The integrated floppy drive is enabled Read Only The integrated floppy drive is enabled with read only access NOTE Operating systems with USB support will recognize USB floppy drives regardless of this setting SATA Drives 0 through 5 On default Enables or disables drives attached to the SATA connectors on the system board e Off A device attached to the interface is not usable e On A device attached to the interface is usable e RAID On A device attached to the interface is configured for RAID see About Your RAID Configuration on page 29 PATA Drives 0 through 1 On default Enables or disables drives attached to the ATA connectors on the
8. verify the system configuration and then restart the computer Ensure that the drive is installed correctly in the computer see Drives on page 106 and defined correctly in the system setup program see System Setup on page 166 Check the interface cable at both ends The keyboard or system board may need to be replaced Ensure that the floppy drive or the hard drive is installed correctly in the computer see Drives on page 106 and defined correctly in the system setup program see System Setup on page 166 Check the interface cable at both ends The keyboard or system board may need to be replaced Enter the system setup program see System Setup on page 166 and confirm that drive A or drive C is properly identified Troubleshooting 71 Message Possible Cause Corrective Action Keyboard Error KB Interface Error No ROM Basic The BIOS has detected a stuck key An error occurred with the keyboard connector The operating system cannot be located on drive A or drive C Ensure that nothing is resting on the keyboard if a key appears to be stuck carefully pry it up If the problem persists you may need to replace the eyboard Ensure that nothing is resting on the keyboard if a key appears to be stuck carefully pry it up If the problem persists you may need to replace the eyboard Enter the system setup program see Entering System Se
9. 00 Country Code 60 City Code 4 Online Support Technical Support XPS computers only Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Transaction Sales Corporate Sales support ap dell com toll free 1 800 885 784 toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 193 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Mexico Online Support www dell com mx International Access Code 00 Country Code 52 Technical Support Sales Customer Service Main la techsupport dell com 010 1 866 563 4425 50 81 8800 or 001 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 001 800 888 3355 or 001 866 851 1754 Montserrat Online Support Technical Support Customer Service Sales la techsupport dell com toll free 1 866 278 6822 Netherlands Antilles Online Support Technical Support Customer Service Sales la techsupport dell com 0101 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Online Support Technical Suppor
10. 004 78 Using Microsoft Windows System Restore 78 Using Dell PC Restore and Dell Factory Image Restore 79 Using the Operating System Media 004 82 Troubleshooting Software and Hardware Problems 83 Removing and Installing Parts 85 Before YouBegin 0 0 eee es 85 RecommendedTools 0 000 eee eee eee 85 Preparing to Work Inside YourComputer 85 Removing the ComputerCover 0005 86 Inside View of Your Computer 00 00000 as 88 System BoardComponents 000000 e eee 89 Memory c a 2h040g se gedetn d Qala A ep 8 ARE A ed 90 DDR2 Memory Overview 2 2 0 0 0 eee eee 90 Addressing Memory Configurations 4 91 Installing Memory 00 0 ee ee 92 Removing Memory 0000 eee ee 93 Contents 5 6 Removing PCI and PCI ExpressCards 0 4 95 Installing PCI and PCI ExpressCards 004 97 Removing a PCI Express Graphics Card from a Dual Configuration 100 Installing a PCI Express Graphics Card in a Dual Configuration 102 Network Adapter and Sound Card Settings 105 Drives ataa f Gig Hale ea Re eee bee Bale gy Pogue Pala 4 106 About Serial ATA Drives 0000 eee eee 107 General Drive Installation Guidelines 0 107 Hard Drive 0 03 i to tea ee ee nt Ra bad ew aG sales 108 Removi
11. 1 800 274 1550 free 1 888 977 3355 ree 1 800 274 7799 ree 1 877 459 7298 free 1 800 624 9897 free 1 800 433 9014 free 1 800 456 3355 free 1 877 671 3355 free 1 800 981 3355 free 1 800 727 1100 free 1 800 274 1550 free 1 888 977 3355 free 1 800 274 7799 free 1 800 695 8133 nancialservices com free 1 877 577 3355 ree 1 800 283 2210 355 or 1 800 879 3355 free 1 888 798 7561 free 1 800 671 3355 201 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address U S Virgin Islands Online Support Technical Support Customer Service Sales www dell com vi la techsupport dell com toll free 1 877 702 4360 Venezuela Online Support Technical Support Customer Service Sales www dell com ve la techsupport dell com 0800 100 4752 202 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power
12. 138 System Board sacs sent we Se ae B nA WR es wed 139 Removing the System Board 2000002 eee 139 Installing the System Board 2 2 ee ee 140 Power Supply 2 000 0 ee 141 Power Supply PSU DC Connector Pin Assignments 142 Removing the Power Supply 2 000000 151 Installing the Power Supply 2 2 2 2 0 a 154 Front l O Panel 2 5 4 2 4 008 BN hash Ad olen Soh ed SR eek 155 Front l O PanelComponents 20000 00s 155 Removing the Front I O Panel 2 2 2 ee ee ee ee 156 Installing the I O Panel 2 aaa ee 157 Battery s iraa oan acon ater eve ne sn eee ance ck cep ete Shae eB Se 157 Replacing the Battery 2 222 22005 157 Removing the Computer Stand 2 158 Replacing the Computer Cover 00 4 159 FAV 0 01 6 a in eae hc a a nee eee 161 Specifications a e i o 4 bee eee eA a eae 161 System Setup 2 2 2 200 000 ce ee 166 OVERVIEW s 5 4 aus A Bud lit amp A rte tied ln ath A ee S 166 Entering System Setup 2 2 a 166 System Setup Options 2 2 ee ee 167 Boot Sequences 2 eee ba ee ee ee Ra A E 173 Clearing Forgotten Passwords 0000 174 Clearing CMOS Settings 2 0000000 175 Cleaning YourComputer 00000 e eee 176 Computer Keyboard and Monitor 05 176 MOUSES ers dre eed aie Beek Sie Bh Gay aha ck a Ao ae e
13. 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Online Support Technical Support Customer Service Sales www dell com tt la techsupport dell com toll free 1 888 799 5908 Turks and Caicos Islands Online Support Technical Support Customer Service Sales www dell com tc la techsupport dell com toll free 1 877 441 4735 Appendix 199 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Online Support Customer Service Online Sales Home and Small Business Sales Corporate Public Sector Sales Customer Service Home and Small Business support euro dell com dell_direct_support dell com support euro dell com uk en ECare form home asp 0870 907 4000 01344 860 456 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government Local Government amp Education 01344 373 193 01344 373 199 Health 01344 373 194 Technical Support XPS Computers Only 0870 366 4180 Corporate Preferred Accounts PCA 1000 0870 908 0500 employees Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uruguay 200 Appendix Online Support www
14. A CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift A 158 move or tilt the computer and always lift correctly to avoid injury avoid bending over while lifting CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer Follow the procedures in Before You Begin on page 85 Loosen the captive screw securing the stand to the base of the computer Gently slide the stand back towards the rear of the computer then pull the stand away from the computer to remove it Removing and Installing Parts 1 computer stand 2 captive screw Replacing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift move or tilt the computer and always lift correctly to avoid injury avoid bending over while lifting A CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer NOTICE To avoid electrostatic discharge and damage to internal
15. NOTE In order to connect a monitor with a VGA connector to the DVI port on the back of your computer a DVI to VGA adapter is required To connect two or more monitors directly to the DVI or VGA ports on your computer see Connecting a Monitor Without an Adapter on page 23 To connect the VGA connectors of one or more monitors to the DVI port s on your computer see Connecting a Monitor With an Adapter on page 24 Change the display settings to support multiple monitors see Changing the Display Settings to Support Two or More Monitors on page 28 Connecting a TV A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product K A Information Guide NOTE If you are connecting a TV to your computer you may connect only one monitor VGA or DVI in addition to the TV NOTE See the documentation that came with your TV to ensure that you properly configure and connect the TV Setting Up and Using YourComputer 27 To connect a TV to your computer an S video cable is required If you do not have an S video cable you may purchase one at most consumer electronics stores An S video cable is not included with your computer 1 Save and close all open files and exit all open programs 2 Shut down the operating system e In Windows XP click Start Turn Off Computer Turn off e In Windows Vista click Start click the arrow in the lower right corner of the Start me
16. NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer Replace the computer cover see Replacing the Computer Cover on page 159 reconnect the computer and devices to electrical outlets and then turn them on Removing and Installing Parts 99 13 Install any drivers required for the card as described in the card documentation K NOTE If you installed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 105 Removing a PCI Express Graphics Card from a Dual Configuration K NOTE This section regards dual configurations of PCI Express x16 graphics cards only For removal of any other type of PCI or PCI Express cards see Removing PCI and PCI Express Cards on page 95 1 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 If present press the tab on the card retention device that lays over the installed cards and rotate it upwards to gain full access to the card 4 Gently securing both graphics cards with one hand remove the graphics card bridge if present with your other hand by pulling it up and away from the computer Set it aside 1 graphics card bridge 2 power connectors 2 3 dual PCI Express graphics cards 100 Removing and Installing Parts 5 Disconnect any cables connected to the card 6 Press down the tab on the top of
17. Sce Troubleshooting Software and Hardware Problems on page 83 Troubleshooting 57 Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 66 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously to access the Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program
18. assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Anguilla Online Support www dell com ai E mail Address la techsupport dell com Technical Support Customer Service Sales toll free 800 335 0031 Antigua and Barbuda Online Support www dell com ag la techsupport dell com Technical Support Customer Service Sales 1 800 805 5924 Aomen Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Appendix 179 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Online Support E mail for Desktops and Portables E mail for Servers and EMC Storage Products Customer Service Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault Technical Support Services Sales www dell com ar la techsupport dell com la_enterprise dell com toll free 0 800 444 0730 toll f
19. e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations Product name Dell XPS 720 e Model number DCDO Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Appendix Contacting Dell You can contact Dell through the Internet and by phone e For support through the web go to support dell com e For worldwide support through the web use the Choose A Country Region menu near the bottom of the page or see the web addresses listed in the following table For support by e mail see the e mail addresses listed in the following table 4 NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately K NOTE Toll free numbers are for use within the country for which they are listed e For support by phone use the phone numbers and codes provided in the following table If you need
20. firewall provided with Windows XP SP1 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Windows Vista 1 Click Start and then click Connect to gt Set up a connection or network 2 Select an option under Choose a connection option 3 Click Next and then follow the instructions in the wizard Transferring Information to a New Computer You can use your operating system wizards to help you transfer files and other data from one computer to another for example from an old computer to a new computer For instructions see the following section that corresponds to the operating system your computer is running Windows XP To prepare the new computer for the file transfer 1 Click Start point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard The Files and Settings Transfer Wizard welcome screen appears Click Next On the Which computer is this screen click New Computer and then click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and then click Next When the Now go to your old computer screen appears go to the source old computer that contains the data to be transferred Do not click Next at this time To copy data from the source computer 2 3 4 On the source computer insert the Windows XP Operating System CD On t
21. rewrite or update information on that disc later Blank DVD R or BD R media can be used to permanently store large amounts of information After you create a DVD R or BD R you cannot write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RW or BD RE media if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes Setting Up and Using YourComputer 39 DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No DVD R DL Yes No No DVD RAM No No No BD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No DVD R DL Yes No No DVD RAM No No No BD R Yes Yes No BD RE Yes Yes Yes Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator and open a Creator project Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording 40 Setting Up and Using Your Computer Use CD Rs t
22. to to to to to to to to to to to to to to to to to to to free E l f E ii i H i Li E E ii P H free free free Lf Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee 592 818 1350 800 858 0540 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 www dell com co la techsupport dell com 01 800 915 4755 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Costa Rica Online Support www dell com cr Technical Support Customer Service Sales la techsupport dell com 0800 012 0231 Czech Republic Prague International Access Code 00 Online Support support euro dell com czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Service 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Online Support support euro dell com International Access Code 00 Technical Support for XPS computers only 7010 0074 Country Code 45 Technical Support 7023 0182 Customer Service Relational 70
23. 556 4162 toll free 0120 98 1 690 81 44 044 044 044 044 044 044 044 556 3468 556 3490 556 3801 556 4240 556 1465 556 3433 556 5963 556 3469 556 1657 556 2203 556 4649 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Korea Seoul International Access Code 001 Country Code 82 City Code 2 Online Support Technical Support for XPS computers only Technical Support Customer Service Technical Support Dimension PDA Electronics and Accessories Sales Fax Switchboard support ap dell com toll free 080 999 0283 toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Latin America Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A Sales Fax Austin Texas U S A 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Online Support Support Home Small Business Sales Corporate Sales Customer Service Fax support curo dell com 342 08 08 075 32 0 2 713 15 96 262577 81 32 0 2 48191 19 26 25 77 82 Malaysia Penang International Access Code
24. 92 Removing and Installing Parts NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module ae A Pal Replace the computer cover see Replacing the Computer Cover on page 159 6 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 When the message appears stating that memory size has changed press lt F1 gt to continue 9 Log on to your computer 10 Right click the My Computer icon on your Windows desktop and click Properties 11 Click the General tab 12 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 85 2 Press out the securing clip at each e
25. ATA IDE interface ScanDisk A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding SCSI small computer system interface A high speed interface used to connect devices to a computer such as hard drives CD drives printers and scanners The SCSI can connect many devices using a single controller Each device is accessed by an individual identification number on the SCSI controller bus SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support 210 Glossary setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without h
26. Follow the DC power cables that stem from the power supply and disconnect each connected power cable K NOTE Note the routing of the power cable bundles as you disconnect them You must route these cables properly when you replace them to prevent them from being pinched or crimped Remove all hard drives installed in the interior hard drive bays see Removing a Hard Drive on page 108 Remove the optional hard drive fan if applicable see Removing the Optional Hard Drive Fan on page 137 Remove the two screws that attach each hard drive bay Removing and Installing Parts 151 7 Remove the hard drive bays from the chassis 1 screws 4 2 hard drive bays 8 Remove the four screws that attach the power supply to the back of the computer chassis 9 Gather the power supply bundles that stem from the power supply for easy removal 152 Removing and Installing Parts 1 power supply screws 4 10 Slide the power supply towards the front of the computer to free it from the securing tabs on the computer chassis 11 Slide the power supply toward the hard drive bay area so that it will clear the protruding lip of the chassis and lift the power supply from the computer Removing and Installing Parts 153 Installing the Power Supply 154 1 Slide the power supply into place ensuring that the tabs on the rear wall of the computer chassis latch into place Replace the four screws that secure the p
27. Removing and Installing Parts 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color 6 12 VADC Yellow 12 VADC Yellow 7 COM Black COM Black 8 COM Black COM Black 9 12 VB DC SE White 12 VB DC SE White 10 12 VB DC White 12 VB DC White ll 12 VC DC SE Blue White 12 VC DC SE Blue White 12 COM Black COM Black 13 COM Black COM Black 14 COM Black COM Black 15 12 VA DC Yellow 12 VA DC Yellow 16 COM Black COM Black 17 COM Black COM Black 18 COM Black COM Black 19 12 VB DC White 12 VB DC White 20 NC N A NC N A Removing and Installing Parts 145 DC Power Connector P3 Graphics Card 1 KW Power Supply 750 KW Power Supply Pin Number Signal name l 12 VE DC SE 2 12 VE DC 3 12 VE DC 4 COM 5 COM 6 COM 18 AWG Wire Color Bluc Yellow Blue Yellow Blue Yellow Black Black Black Signal name 12 VB DC 12 VB DC 12 VB DC COM COM COM 18 AWG Wire Color White White White Black Black Black DC Power Connector P4 Graphics Card 146 Removing and Installing Parts 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 12 VE DC Blue Yellow 12 VC DC Blue White 2 12 VE DC Blue Yellow 12 VC DC Blue White 3 12 VE DC Blue Yellow 12 VC DC Blue White 4 COM Black COM Black 5 COM Black COM Black 6 COM
28. Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell com Technical Support Customer Service Sales 1 800 999 0136 Guyana Online Support la techsupport dell com Technical Support Customer Service Sales toll free 1 877 270 4609 Appendix 187 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Hong Kong International Access Code 001 Country Code 852 188 Appendix Online Support Technical Support XPS computers only Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support Servers and Storage Technical Support Projectors PDAs Switches Routers etc Customer Service Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division support ap dell com support dell com cn email 00852 3416 6923 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 Country City Service Type Area C
29. Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 192 Appendix Online Support Technical Support XPS computers only Technical Support outside of Japan XPS computers only Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault Technical Support Projectors PDAs Printers Routers Technical Support outside of Japan Projectors PDAs Printers Routers Faxbox Service 24 Hour Automated Order Status Service Customer Service Business Sales Division up to 00 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Individual User Online Sales Individual User Real Site Sales support jp dell com toll free 0120 937 786 81 44 520 1235 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 198 498 81 44
30. Start and click Help and Support 2 Typehardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Windows Vista 1 Click Start and click Help and Support 2 Typehardware troubleshooter inthe search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Troubleshooting 83 84 Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that a component can be replaced by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require one or more of the following tools e Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update see the Dell support website at support dell com Preparing to Work Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To
31. The floppy drive Media Card Reader and hard drive carriers are not interchangeable front panel LEDs 4 optical drive tray eject button 4 Use the sequence of these diagnostics lights to help troubleshoot a problem with your computer see Dell Diagnostics on page 72 NOTE The color of the front panel LEDs can be adjusted in system setup see System Setup on page 166 Use to eject the drive tray of an optical drive NOTE The optical drive tray eject button is not a handle The self tending doors open automatically when the eject button is pressed and the drive tray is ejected front panel LEDs 4 Multi colored lights provide illumination for the front of the computer NOTE The color of the front panel LEDs can be adjusted in system setup see System Setup on page 166 10 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown NOTE The power button can also be used to wake the system or to place it into a power saving state see Power Management Options in Windows XP on page 44 11 power light The power light illuminates and blinks or remains solid to indicate different states e No light The computer is turned off e Steady green The computer is in a normal operating state e Blinking green The computer is in a power saving state e Steady amber Ther
32. Utilities media If this is your first time to use the Drivers and Utilities media go to step 2 If not go to step 5 2 When the Drivers and Utilities installation program starts follow the prompts on the screen When the InstallShield Wizard Complete window appears remove the Drivers and Utilities media and click Finish to restart the computer Troubleshooting 4 5 When you see the Windows desktop reinsert the Drivers and Utilities media At the Welcome Dell System Owner screen click Next K NOTE The Drivers and Utilities media displays drivers only for hardware that came installed in your computer If 6 you installed additional hardware the drivers for the new hardware might not be displayed by the Drivers and Utilities media If those drivers are not displayed exit the Drivers and Utilities media program For drivers information see the documentation that came with the device A message appears stating that the Drivers and Utilities media is detecting hardware in your computer The drivers that are used by your computer are automatically displayed in the My Drivers The Drivers and Utilities media has identified these components in your system window Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed that driver is not required by your operating system Manually Reinstalling Drivers After extracting driver files from the Drivers and U
33. access to the system board 7 Disconnect all cables from the system board Removing and Installing Parts 139 NOTICE If you are replacing the system board visually compare the replacement system board to the existing system board to make sure that you have the correct part 8 Remove the two screws securing the system board assembly to the chassis then pull on the two tabs to slide the system board assembly towards the front of the computer 1 screw 2 2 tabs NOTICE The system board and metal tray are connected and are removed as one piece 9 Carefully lift the system board assembly up and out of the computer Installing the System Board NOTICE The system board and metal tray are connected and are installed as one piece NOTICE If you are replacing the system board visually compare the replacement system board to the existing system board to make sure that you have the correct part K NOTE Some components and connectors on replacement system boards may be in different locations than corresponding connectors on the existing system board 140 Removing and Installing Parts 10 11 12 NOTE Jumper settings on replacement system boards are preset by the factory Transfer components from the existing system board to the replacement system board if applicable Orient the system board assembly by aligning the notches on the bottom of the assembly with the tabs on the computer Slide the system board
34. allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor A feature that helps to control display brightness antivirus software A program designed to identify quarantine and or delete viruses from your computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as system setup bit The smallest
35. and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 11 What Are You Looking For Find It Here e How to reinstall my operating system Operating System Media The operating system is already installed on your computer To reinstall your operating system use the Operating System media see Restoring Your Operating System on page 78 After you reinstall the operating system use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer ERATING SYSTEM ALREAD ON YOUR COMPUTER The operating system product key label is located on your computer NOTE The color of your Operating System media varies according to the operating system you ordered 12 Finding Information Setting Up and Using Your Computer Front and Back View of the Computer Front View Setting Up and Using YourComputer 13 front I O connectors Plug USB and other devices into the appropriate connectors see Front I O Connectors on page 15 3 5 inch drive bays 2 5 25 inch drive bays 4 Can hold an optional Media Card Reader or floppy drive Can hold an optical or SATA hard drive in a 5 25 inch drive bay carrier NOTE The hard drive carrier is only for use in the 5 25 inch drive bays
36. assembly toward the back of the computer until the assembly clicks into place Replace the two screws to secure the system board assembly to the chassis Align the screw holes on the card fan assembly with the screw holes on the system board assembly then replace the two screws to secure the card fan assembly Connect the fan cable to the FAN_CAGE connector on the system board see System Board Components on page 89 Replace any expansion cards that you removed see Installing PCI and PCI Express Cards on page 97 Replace any additional components that you removed from the system board Reconnect all cables to the system board Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into your computer Connect your computer and devices to electrical outlets and then turn them on Flash the system BIOS as needed K NOTE For information on flashing the system BIOS see support dell com Power Supply A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing and Installing Parts 141 Power Supply PSU DC Connector Pin Assignments DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 24 PRPs cee ele E E E Cul Cal e 6 Cala CdCl 1 10 11 12 142 Removing and Installing Parts 1 KW Powe
37. connector use the white DVI port on the primary graphics card To connect a monitor with a VGA connector use the blue VGA port on the primary graphics card Setting Up and Using Your Computer Connecting Two or More Monitors A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE In order to connect and use two or more monitors in a dual graphics card configuration multi GPU technology must be disabled To disable multi GPU see Changing the Display Settings to Support Two or More Monitors on page 28 NOTE Depending on the options selected when you purchased your computer your video card may have two DVI ports or one DVI and one VGA port Save and close all open files and exit all open programs Shut down the operating system e In Windows XP click Start Turn Off Computer Turn off e In Windows Vista click Start click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down The computer turns off after the operating system shutdown process is complete Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Connect two or more monitors to the appropriate DVI or VGA ports on the back of the computer K
38. convenience receptacle The total ampere rating of all products plugged into an electrical outlet power strip or other receptacle should not exceed 80 percent of the branch circuit rating 750 W or 1 KW auto sensing power supply 90 V to 265 V at 50 60 Hz 3 V CR2032 lithium coin cell Physical Height Without stand With stand Width Without stand With stand Depth Weight Typical configuration Maximum configuration 55 5 cm 21 9 inches 57 2 cm 22 5 inches 21 9 cm 8 6 inches 35 6 cm 14 0 inches 59 4 cm 23 4 inches 21 7 kg 47 8 Ib 25 6 kg 56 4 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft Appendix 165 166 System Setup Overview Use system setup as follows e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password
39. either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate 204 Glossary CMOS A type of electronic circuit Computers use a small amount of battery
40. in Windows Vista The Microsoft Vista power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use sleep mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode it returns to the operating state it was in prior to entering the mode Sleep Mode Sleep mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits sleep mode it returns to the same operating state it was in before entering sleep mode To enter sleep mode in Windows Vista click Start click the arrow in the lower right corner of the Start menu and then click Sleep To exit sleep mode press a key on the keyboard or move the mouse Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode To manually enter hibernate mode in Windows Vista click Start click the arrow in the lower right corner of the Start menu and then click Hibernate Configuring Power Management Settings You can use the Windows Power Options Properties to configure the power management settings on your comp
41. is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P parallel connector An I O port often used to connect a parallel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high
42. is restored e On The system powers on after AC power is restored e Last The system returns to the previous state after AC power is restored Auto Power On Off default Disables or selects when to automatically turn on the computer e Off Do not use the Auto Power Time Everyday Turn the computer on every day at the time set in Auto Power Time e Weekdays Turn the computer on Monday through Friday at the time set in Auto Power Time NOTE This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Specifies the time to automatically turn on the computer Change the time to automatically turn on the computer by pressing the up or down arrow key to increase or decrease the numbers or type the numbers in the appropriate time field NOTE This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode Specifies how aggressive the system is at conserving power while in hibernate Off default mode or turned off e Off Add more functionality On Conserve more power Suspend Mode Specifies the power management suspend mode S3 default e S1 The computer resumes more quickly from sleep mode e 3 The computer conserves more power when not in use system memory remains active Appendix 171 Maintenance Service Tag Displays the system service
43. keys As an option is highlighted the Options Field displays more information about that option and the option s current and available settings Options Field This field appears on the right side of the system setup window and contains information about each option listed in the Options List In this field you can view information about your computer and make changes to your current settings Press the left and right arrow keys to highlight an option Press lt Enter gt to make that selection active and return to the Options List NOTE Not all settings listed in the Options Field are changeable Key Functions This field appears below the Options Field and lists keys and their functions within the active system setup field System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date the system service tag express service code and asset tag and other system specific information Processor Info Identifies the processor type clock speed bus speed L2 cache L3 cache ID and whether the processor is multiple core capable supports Hyper Threading and supports 64 bit technology Memory Info Identifies the memory type speed and channel mode dual or single by DIMM slot location
44. or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Appendix 177 178 Class A This equipment has been tested and found to comply w
45. physical computational units exist inside a single processor package thereby increasing computing efficiency and multi tasking ability dual display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable version of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interferen
46. pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The backgr
47. so that it runs in an environment similar to non XP operat ng system environments 1 Click Start All Programs gt Accessories Program Compatibility Wizard gt Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs gt Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen 58 Troubleshooting A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS S
48. speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip
49. that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its verti
50. the computer 10 Connect the computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Drive Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 Removing and Installing Parts 113 3 Grasp the drive release latch and slide it towards the base of the computer until the drive panel snaps open 1 drive release latch 2 drive panel 3 drive panel tabs 4 Pivot the drive panel outward and lift it from its side hinges 5 Set the drive panel aside in a secure location Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Align the drive panel tabs with the side door hinges 114 Removing and Installing Parts 1 drive release latch 2 drive panel 3 drive panel tabs 4 Rotate the drive panel toward the computer until it snaps into place on the drive panel 5 Replace the computer cover see Replacing the Computer Cover on page 159 See the documentation that came with the drive for instructions on installing any software required for drive operation
51. the correct settings after the new battery has been installed Follow the procedures in Before You Begin on page 85 Open the computer cover see Removing the Computer Cover on page 86 Locate the battery socket see System Board Components on page 89 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Remove the battery by prying it out of its socket with your fingers Insert the new battery CR2032 into the socket with the side labeled facing up and press the battery into place Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Enter system setup see System Setup on page 166 and restore the settings you recorded in step 1 Properly dispose of the old battery See the Product Information Guide for battery disposal information Removing the Computer Stand A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide
52. the next track A VD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter DADE BE AANO Eject These controls may not exist on all players in the system For more information on playing CDs DVDs or BDs click Help on the media player if available Copying CD DVD and Blu ray Disc BD Media This section applies only to computers that have a DVD RW drive or a BD RE drive K NOTE Ensure that you observe all copyright laws when copying media K NOTE The types of optical drives offered by Dell may vary by country The following instructions explain how to make a copy of a CD DVD or BD using Roxio Creator You can also use Roxio Creator for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Roxio Creator and then press lt F1 gt 38 Setting Up and Using Your Computer The DVD drives and BD drives installed in Dell computers do not support HD DVD media For a list of supported media formats see Using Blank CD DVD and BD Media on page 39 How to Copy a CD DVD or BD K NOTE BD media can only be copied to other BD media DVD media can only be copied to other DVD recordable r
53. the power and data cables from the back of the drive K NOTE If you are uninstalling your only optical drive and will not replace it at this time disconnect the data cable from the system board and set it aside Removing and Installing Parts 123 1 data cable 2 power cable 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the optical drive out of the drive bay 124 Removing and Installing Parts 6 7 1 drive release latch 2 optical drive Replace the drive panel see Replacing the Drive Panel on page 114 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect the computer and devices to electrical outlets and turn them on Installing an Optical Drive 1 oa F Ww N Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove the drive panel see Removing the Drive Panel on page 113 Remove the existing optical drive if applicable see Removing an Optical Drive on page 123 Prepare the optical drive for installation and check the documentation that accompanied the drive to verify that the drive is configured for your computer K NOTE If you are installing an IDE drive configure the drive for the cable
54. will lose all data on the selected drives in the next step 8 Press lt Y gt to clear all data from the selected drives The Array List window appears 9 To review the details of the array that you set up use the arrow keys to highlight the array in the Array Detail window and press lt Enter gt The Array Detail window appears K NOTE To delete an array use the arrow keys to select the array and press lt D gt 10 Press lt Enter gt to return to the previous screen 11 Press lt Ctrl gt lt X gt to exit the RAID BIOS Using NVIDIA MediaShield NVIDIA MediaShield allows you to create view and manage RAID configurations K NOTE Use NVIDIA MediaShield to create a RAID configuration only when you are adding one or more new hard drives to an existing non RAID single drive computer and you want to configure the new drive s into a RAID array Hard drives of any size may be used to create a RAID configuration using NVIDIA MediaShield Ideally however the drives should be of equal size to avoid unallocated or unused space For an explanation of RAID levels and their requirements see About Your RAID Configuration on page 29 Creating a RAID Array NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing K NOTE Do not use the following procedure to migrate an existing RAID configuration see Converting From One RAID Configuratio
55. with a clean lint free cloth 3 Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 176 Appendix 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab The heads may become misaligned and prevent the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the optical drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your discs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water
56. 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory Test failure 3 4 1 Screen initialization failure Troubleshooting 69 70 Code Cause 3 4 2 Screen retrace failure 3 4 3 Search for video ROM failure 4 2 No timer tick 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode 4 3 1 Memory failure above address OFFFFh 4 3 3 Timer chip counter 2 failure 4 3 4 Time of day clock stopped 4 4 Serial or parallel port test failure 4 4 2 Failure to decompress code to shadowed memory 4 4 3 Math coprocessor test failure 4 4 4 Cache test failure System Messages K NOTE If the message you received is not listed in the table see the documentation for either the operating system or the program that was running when the message appeared Message Possible Cause Corrective Action 8042 Gate A20 The keyboard controller If you receive this message after you make error failed its test changes in the system setup program enter the system setup program and restore the original value s Address Line An error in the address Reseat the memory modules see Short decoding circuitry in the Memory on page 90 memory has occurred C Drive Error The hard drive is not working Ensure that the hard drive is installed or is not configur
57. 10 2 centimeter 4 inch minimum clearance on all vented sides of the computer to permit the airflow required for proper ventilation e If your enclosure has doors they need to be of a type that allows at least 30 airflow through the enclosure front and back 20 Setting Up and Using Your Computer e If your computer is installed in a corner on a desk or under a desk leave at least 5 1 centimeters 2 inch of clearance from the back of the computer to the wall to permit the airflow required for proper ventilation Setting Up and Using YourComputer 21 Do not install your computer in an enclosure that does not allow airflow Restricting the airflow impacts your computer s performance possibly causing it to overheat ye Connecting Monitors A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To reduce the risk of fire electric shock or injury do not overload an electrical outlet power strip or convenience receptacle The total ampere rating of all products plugged into an electrical outlet power strip or other receptacle should not exceed 80 percent of the branch circuit rating K NOTE Depending on the options selected when you purchased your computer your video card may have two DVI ports or one DVI and one VGA port 22 Setting Up and Using Your Computer
58. 23 0184 Home Small Business Customer Service 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support Technical Support Customer Service Sales www dell com dm la techsupport dell com toll free 1 866 278 6821 Dominican Republic Online Support Technical Support Customer Service Sales www dell com do la techsupport dell com 1 800 156 1588 Ecuador Online Support Technical Support Customer Service Sales calling from Quito Technical Support Customer Service Sales calling from Guayaquil www dell com ec la techsupport dell com toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Appendix 185 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address El Salvador Online Support Technical Support Customer Service Sales www dell com sv la techsupport dell com 800 6132 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 186 Appendix Online Support Technical Support Customer Service Switchboard Fax Sales under 500 employees Sales over 500 employees On
59. 5 Remove the computer cover see Removing the Computer Cover on page 86 Remove the drive panel see Removing the Drive Panel on page 113 Disconnect the power and data cables from the back of the Media Card Reader Removing and Installing Parts 119 2 system board connector media card reader power cable 1 w and then 5 Slide the drive release latch towards the base of the computer to release the shoulder scre slide the media card reader out of the drive bay Removing and Installing Parts 120 6 7 1 drive release latch 2 media card reader Replace the drive panel see Replacing the Drive Panel on page 114 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect the computer and devices to electrical outlets and turn them on Installing a Media Card Reader 1 2 3 4 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove the drive panel see Removing the Drive Panel on page 113 Remove the existing media card reader if applicable see Removing a Media Card Reader on page 119 If no screws are attached to the Media Card Reader check the inside of the drive panel for shoulder screws If screws are present attach the screws to the new card read
60. A S PDIF connector to transmit digital audio without going through an analog audio conversion process 14 USB 2 0 connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards NOTE Dell recommends that you use the front USB connectors for devices that you connect occasionally such as flash memory keys cameras or bootable USB devices 15 IEEE 1394 connector Use the IEEE 1394 connector for high speed data devices such as digital video cameras and external storage devices Attaching the Computer Stand A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift move or tilt the computer and always lift correctly to avoid injury avoid bending over while lifting 18 Setting Up and Using Your Computer A CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer 1 Follow the procedures in Before You Begin on page 85 2 Remove the thumb screw that is installed on the base of the computer K NOTE If the thumb screw is not already installed in the stand it has been packaged separately 3 Insert the six alignment tabs into th
61. Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also known as the motherboard system setup A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to c
62. Black COM Black K NOTE The P3 and P4 connectors are intended for use with the PCI Express graphics cards whose power requirements exceed 75 watts DC Power Connector P5 FD1 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 5 VDC COM COM 12 VE DC 22 AWG Wire Color Red Black Black Blue Yellow Signal name 5 VDC COM COM 12 VB DC 22 AWG Wire Color Red Black Black White Removing and Installing Parts 147 148 DC Power Connector P6 and P7 BAY1 and Bay2 1 2 3 4 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 12 VE DC Blue Yellow 12 VB DC White 2 COM Black COM Black 3 COM Black COM Black 4 5 VDC Red 5 VDC Red DC Power Connectors P8 and P9 HDDO and HDD1 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 3 3 VDC Orange 3 3 VDC Orange 2 COM Black COM Black 3 5 VDC Red 5 VDC Red 4 COM Black COM Black 5 12 VE DC Blue Yellow 12 VB DC White Removing and Installing Parts DC Power Connectors P10 P13 HDD2 and HDD5 eese 5 4 3 2 1 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 3 3 VDC Orange 3 3 VDC Orange 2 COM Black COM Black 3 5 VDC Red 5 VDC Red 4 COM Black COM Black 5 12 VE DC Blue Yell
63. CANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS CDs oR DVDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory see Installing Memory on page 92 e Reseat the memory modules see Memory on page 90 to ensure that your computer is successfully communicating with the memory e Run the Dell Diagnostics see Dell Diagnostics on page 72 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see Memory on page 90 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 92 e Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 161 e Run the Dell Diagnostics see Dell Diagnostics on page 72 Troubleshooting 59 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructio
64. CE Before rotating the card retainer back into place ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Rotate the card retainer back into its original position push its tip so that its tab clicks into place O NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 9 If present lower the card retention device that lays over the installed cards and snap it into place 10 Replace the computer cover see Replacing the Computer Cover on page 159 reconnect the computer and devices to electrical outlets and then turn them on 11 Uninstall the driver for the card that you removed K NOTE If you removed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 105 96 Removing and Installing Parts Installing PCI and PCI Express Cards NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis NOTICE If your computer came with a PCI graphics card installed re
65. Click OK Next gt Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files e Dell PC Restore by Symantec available in Windows XP and Dell Factory Image Restore available in Windows Vista restore your hard drive to the operating state it was in when you purchased the computer Both permanently delete all data on the hard drive and remove any programs installed after you received the computer Use Dell PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem e If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely revers
66. Dell XPS 720 Owner s Manual Model DCDO www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2007 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo XPS H2C Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp TravelLite Strike Zone and Dell OpenManage are trademarks of Dell Inc Intel Pentium Celeron and Intel Core 2 Extreme are either trademarks or registered trademarks of Intel Corporation Microsoft Windows Windows Vista and the Windows Vista Start button are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this docum
67. Dell 72 lights 66 display See monitor documentation End User License Agreement 9 ergonomics 9 online 11 Product Information Guide 9 regulatory 9 safety 9 warranty 9 drive panel 113 replacing 114 Index 213 drivers about 75 identifying 75 reinstalling 76 Drivers and Utilities Media 76 drives problems 53 RAID 29 dual graphics technology 49 dual monitors 23 DVDs about 38 E e mail problems 55 End User License Agreement 9 ergonomics information 9 error messages beep codes 69 diagnostic lights 66 problems 56 system 70 F Factory Image Restore 80 81 214 Index G Graphics Dual Graphics 49 H hard drive activity light 15 problems 54 hardware beep codes 69 conflicts 83 Dell Diagnostics 72 drives RAID configuration 29 Hardware Troubleshooter 83 headphone connector 15 18 Help and Support 11 helpful tips 40 hibernate mode 45 47 l IEEE connectors 15 18 IEEE 1394 problems 57 installing parts before you begin 85 recommended tools 85 turning off your computer 85 Internet problems 55 IRQ conflicts 83 K keyboard connector 17 problems 57 L labels Microsoft Windows 10 Service Tag 10 lights diagnostic 66 front of computer 66 hard drive activity 15 link integrity 17 network 17 network activity 17 power 14 media operating system 12 media card reader using 1 memory 4 GB confi
68. GA port on your computer Connecting a Monitor With an Adapter A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product 24 Information Guide NOTE In order to connect a monitor with a VGA connector to the DVI port on the back of your computer a DVI to VGA adapter is required Save and close all open files and exit all open programs Shut down the operating system In Windows XP click Start Turn Off Computer gt Turn off e In Windows Vista click Start click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down The computer turns off after the operating system shutdown process is complete Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Connect the DVI to VGA adapter to the VGA connector on your monitor and then connect the other end of the adapter to the white DVI port on the back of the computer Setting Up and Using Your Computer 1 DVI white connector 2 DVI to VGA adapter optional 3 TV OUT connector Connecting a Monitor in a Dual Graphics Card Configuration A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide D
69. IN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual core A technology in which two
70. Information Guide Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove any full length expansion cards see Removing PCI and PCI Express Cards on page 95 1 2 3 NOTICE Carefully note the routing of each cable before you disconnect it so that you are sure to re route cables correctly An incorrectly routed or a disconnected cable could lead to computer problems 4 Remove the processor airflow shroud see Removing the Processor Airflow Shroud Assembly on page 128 5 Disconnect the front fan and the card fan from the system board 6 Unscrew the two screws that hold the processor and card fan assembly in place and lift it away from the computer 7 Disconnect the control panel cable from the I O panel connector by pulling the cable loop 1 Front 1 0 panel 2 mounting screws 4 156 Removing and Installing Parts 8 9 Remove the four mounting screws from the I O panel Lift to remove the I O panel from the computer Installing the 1 0 Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product ow u oO ol A Information Guide NOTICE Ensure that you replace all cables originally attached to the 1 0 panel or you computer may not function properly Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer C
71. NOTICE For information about upgrading your system to use NVIDIA SLI Scalable Link Interface dual graphics technology see the Dell website at support dell com To learn more about NVIDIA SLI Scalable Link Interface dual graphics technology see Understanding Dual Graphics Technology on page 49 1 2 3 1 4 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 If present press the tab on the card retention device that lays over the installed cards and rotate it upwards to gain full access to the card Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall P q release tab 2 card retainer 3 alignment guide fan bracket Removing and Installing Parts 103 104 5 Remove the filler bracket or existing graphics card see Removing a PCI Express Graphics Card from a 20 0 o 10 11 Dual Configuration on page 100 to create a card slot opening K NOTE If you are upgrading to a dual graphics card configuration and have a card installed in the PCI Express x1 card slot remove the card see Removing PCI and PCI Express Cards on page 95 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your comput
72. ONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See Drivers on page 75 RUN THE HARDWARE TROUBLESHOOTER See Troubleshooting Software and Hardware Problems on page 83 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see Front and Back View of the Computer on page 13 ADJUST THE WINDOWS VOLUME CONTROL Click or do
73. SB connector Setting Up and Using YourComputer 17 6 side surround sound Use the silver side surround connector to attach additional speakers connector 7 center subwoofer LFE Use the orange subwoofer connector to attach a single subwoofer connector NOTE The LFE Low Frequency Effects Audio channel found in digital surround sound audio schemes carries only low frequency information of 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound setup 8 surround sound Use the black surround sound connector to attach multichannel capable connector speakers 9 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 10 line out headphone Use the green line out connector to attach headphones and speakers with connector integrated amplifiers On computers with a sound card use the connector on the card 11 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 12 Optical S PDIF Use the optical S PDIF connector to transmit digital audio without going connector through an analog audio conversion process 13 RCA S PDIF connector Use the RC
74. SL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually Glossary 211 faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical
75. STEM SETUP See System Setup Options on page 167 ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance System System Properties gt Hardware Device Manager Windows Vista 1 Click Start ss Control Panel Hardware and Sound 2 Click Device Manager If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 179 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see Preparing to Work Inside Your Computer on page 85 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins e Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER
76. Support Customer Service Sales Fax Switchboard Technical Support Customer Service and Sales Penang Malaysia support euro dell com dell_za_support dell com 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Online Support Home and Small Business Technical Support Customer Service Sales Switchboard Fax Corporate Technical Support Customer Service Switchboard Fax support euro dell com 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Appendix 197 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support Technical Support for XPS computers only Technical Support Relational Customer Service Home Small Business Customer Service Employee Purchase Program EPP Support Technical Support Fax Sales support euro dell com 77 134 03 40 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 587 705 81 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Online Support Technical Support for XPS computers only Technical S
77. Ww N If no screws are attached to the new floppy drive check the inside of the drive panel for shoulder screws If screws are present attach the screws to the new drive Removing and Installing Parts 117 1 floppy drive 2 shoulder screws 4 6 Slide the floppy drive into the drive bay until it clicks into place 1 drive release latch 2 floppy drive 7 Connect the power and data cables to the back of the floppy drive 118 Removing and Installing Parts 10 11 12 Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents Replace the drive panel see Replacing the Drive Panel on page 114 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable in to the network port or device and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see Entering System Setup on page 166 and select the appropriate Diskette Drive option Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Media Card Reader 1 2 3 4 Follow the procedures in Before You Begin on page 8
78. Your Computer to RAID Enabled Mode 33 Using the NVIDIA MediaShield ROM Utility 33 Using NVIDIA MediaShield 0 000000 eae 34 Using Multimedia 2 20 0 aaa 37 Copying CD DVD and Blu ray Disc BD Media 38 Helpful TIPS y 4 4 0i 0 4 bb Reo do is Sk nade d ea OS 40 Using a Media Card Reader Optional 41 Network Setup Wizard 0 200200 eee eee 42 Contents 3 Transferring Information to a New Computer 43 Power Management Options in Windows XP 44 Standby Mode 0 0 00 cee es 44 Hibernate Mode 00 0002 eee ee 45 Power Options Properties 0000 a 45 Power Management Options in Windows Vista 47 Sleep Mode pei ssc oe a a ee we ee 4 Hibernate Mode 2 000 2 ee 47 Configuring Power Management Settings 47 2 Optimizing for Greater Performance 49 Understanding Dual Graphics Technology 49 Understanding CPU Overclocking 4 49 3 Dell Quickset 2s ocig tad ed Be 8d bce te Re et a 51 4 Troubleshooting ve ek oh o4 oy ee Bek eee 53 Solving Problems 0 0000 cee eee eee eee 53 Battery Problems 0 000000 ee pa eee 53 Drive Problems 2 2 2 2 a 53 E Mail Modem and Internet Problems 55 Error MessageSs arrun we eats be dae Bae A bo
79. a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data Index A audio See sound battery problems 53 replacing 157 BDs about 38 beep codes 69 BIOS 166 boot sequence changing 173 174 option settings 173 booting to a USB device 173 c cards slots 16 CD RW drive problems 54 CDs about 38 Check Disk 54 cleaning your computer 176 CMOS settings clearing 175 computer beep codes 69 components inside 88 crashes 58 59 inside view 88 stops responding 58 conflicts software and hardware incompatibilities 83 connectors center subwoofer LFE 18 headphone 15 18 IEEE 15 18 keyboard 17 line in 18 line out 18 mouse 17 network adapter 17 power 16 sound 18 USB 15 18 contacting Dell 179 copying BDs 40 general information 38 how to 39 copying CDs helpful tips 40 how to 39 copying DVDs general information 38 helpful tips 0 how to 39 cover closing 159 CPU overclocking 49 Dell contacting 177 179 support site 11 Dell Diagnostics 72 Dell Premier Support website 9 Device Driver Rollback 76 diagnostic lights 66 diagnostics beep codes 69
80. able overclocking such as NVIDIA nTune 5 0 Overclocking is the process of causing a computer component to run faster than designed or designated by the component manufacturer Depending upon your application such as gaming or video editing your performance may benefit from overclocking different subsystems within your computer You can make limited adjustments to the CPU operating frequency in system setup For more information on accessing system setup see System Setup on page 166 For information on performance options see Performance on page 169 Optimizing for Greater Performance 49 50 Optimizing for Greater Performance Dell QuickSet K NOTE This feature may not be available on your computer Dell QuickSet allows you to select and adjust LED light effects also known as LightFX You can start QuickSet by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help Dell QuickSet 51 52 Dell QuickSet Troubleshooting Solving Problems Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is
81. ad 64 monitor is blank 63 mouse 60 network 60 optical drive 54 power 61 power light conditions 61 printer 61 program crashes 58 program stops responding 58 restore to previous state 78 scanner 62 screen hard to read 64 screen is blank 63 software 58 59 sound and speakers 63 video and monitor 63 volume adjusting 63 Index 215 processor type 161 Product Information Guide 9 Q QuickSet 51 RAID configuring 29 RAID array creating 34 regulatory information 9 reinstalling Windows Vista 78 Windows XP 78 Removing 123 S safety instructions 9 Scalable Link Interface technology 49 scanner problems 62 screen See monitor Service Tag 10 settings system setup 166 sleep mode about 47 216 Index SLI See Scalable Link Interface technology software conflicts 83 problems 58 59 sound problems 63 volume 63 sound connectors center subwoofer LFE 18 line in 18 line out 18 speaker problems 63 volume 63 specifications computer information 161 connectors 163 controls and lights 163 drives 163 environmental 165 expansion bus 162 memory 161 physical 165 power 164 processor 161 technical 161 video 161 162 standby mode 44 support contacting Dell 177 179 support website 11 system messages 70 System Restore 78 system setup 166 entering 166 options 167 screens 166 T telephone numbers 179 t
82. als 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in T O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices T O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ int
83. anel Hardware and Sound gt Personalization Display Settings 2 Adjust Resolution and Colors settings as needed 3D image quality is poor CHECK THE GRAPHICS CARD POWER CABLE CONNECTION Ensure that the power cable for the graphics card s is correctly attached to the card CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test Troubleshooting Power Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states e If the power light is green and the computer is not responding see Diagnostic Lights on page 66 If the power light is blinking green the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is off the computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Bypass power protection devices power strip
84. ars continue to wait until you see the Windows desktop then shut down your computer and try again At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Onboard or USB CD ROM and then press lt Enter gt K NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup At the CD ROM Startup Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot from CD ROM and then press lt Enter gt If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop then shut down your computer and try again Press lt 1 gt to select the Dell Diagnostics At the Dell Diagnostics Menu press lt 1 gt to select Dell Diagnostics graphical user interface At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu on page 74 K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the Dell Diagnostics Main Menu Remove the Drivers and Utilities media then close the Main Menu window to exit Dell Diagnostics and restart the computer Troublesh
85. art Control Panel Pick a category Performance and Maintenance 2 Under or pick a Control Panel icon click Power Options 3 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode hibernate mode turning off the monitor and turning off the hard drive Setting Up and Using YourComputer 45 NOTICE If you set the hard drive to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation Home Office Desk If you want your home or office computer to run with little power conservation Portable Laptop If your computer is a portable computer that you use for traveling e Presentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conser
86. as mirroring to enhance data integrity When data is written to the primary drive the data is also duplicated or mirrored on the second drive in the configuration A RAID level 1 configuration sacrifices high data access rates for its data redundancy advantages RAID 1 Disk 0 Disk 1 If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive K NOTE In a RAID level 1 configuration the size of the configuration is equal to the size of the smallest drive in the configuration RAID Level 0 1 Configuration A RAID 0 1 array combines the high data access rate of a RAID level 0 array and the data protection redundancy of a RAID level 1 mirror by striping data across two drives and mirroring that striped data on a second set of two drives 30 Setting Up and Using Your Computer RAID 0 1 RAID 0 RAID 0 If a drive failure occurs subsequent read and write operations are directed to the other surviving drives A replacement drive can then be rebuilt using the data from the surviving drives Also because data is duplicated on the primary and additional drives four 120 GB RAID level 1 drives collectively have a maximum of 240 GB on which to store data Setting Up and Using YourComputer 31 32 RAID Level 5 Configuration RAID level 5 also uses data parity RAID level 5 stripes both data and pa
87. aving to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors
88. bles the integrated IEEE 1394 controller On default e Off The 1394 controller is disabled On The 1394 controller is enabled PS 2 Mouse Port Enables or disables the onboard PS 2 compatible mouse controller On default Off The PS 2 legacy mouse port is disabled On The PS 2 legacy mouse port is enabled LED Control Front Upper LED Adjusts the color of the upper front panel LEDs see Front and Back View of the Computer on page 13 Front Lower LED Adjusts the color of the lower front panel LEDs see Front and Back View of the Computer on page 13 Rear Panel LED Adjusts the color of the rear panel LEDs see Front and Back View of the Computer on page 13 LED Intensity Adjusts the intensity for the color of the upper and lower front panel LEDs and the rear panel LEDs Performance Multiple CPU Core On default Specifies whether the processor has more than one core enabled e Off Multiple CPU core technology is disabled e On Multiple CPU core technology is enabled NOTE The performance of some applications may improve with an additional core enabled Appendix 169 Advanced Displays processor type and current BIOS settings for processor clock speed processor multiplier front side bus FSB clock and CPU core voltage These settings may have been set by performance tuning applications or may change depending on settings in performance applicat
89. bo 56 IEEE 1394 Device Problems 2 00000 57 Keyboard Problems n nanoa aaa 57 Lockups and Software Problems nonan anaa 58 Memory Problems onau aaa a 59 Mouse Problems es ere a E a i 0000 n a a e D aa 60 Network Problems nnana aaa a 60 Power Problems a aciri ee ke Soe ate Seek ee Rosey Be Bok 61 Printer Problems 0 000 eee eee eee ee 61 Scanner Problems seei 1 ecg og 8 ee he GAS ee Ae ee 62 Sound and Speaker Problems 20000000 63 Video and Monitor Problems 20000 63 Power Lights 500s a aaae hae Medias lt 5 Steen ae Bhs ay todo hn ater 65 4 Contents Diagnostic Lights 2 2 2 66 Beep Codes c sigorta ea we a PE a ea ee Ga a 69 System Messages 1 0 0 c ee ee eee 70 Dell Diagnostics i amp bag oboe orale he oe ee bk eS 72 When to Use Dell Diagnostics 2 4 72 Starting Dell Diagnostics From Your Hard Drive 72 Starting Dell Diagnostics From the Drivers and Utilities Media 73 Dell Diagnostics MainMenu 0000000 ae 74 Drivers Sg 4 04 eR RSS ee De a EH SR ews 75 What s a Driver s se rucne deraa ee ee na 75 Identifying Drivers 2 2 2 a 75 Reinstalling Drivers and Utilities 2 2 76 Using Windows Device Driver Rollback 76 Using the Drivers and Utilities Media 76 Restoring Your Operating System
90. board to highlight the device that is to be used for the current boot only and then press lt Enter gt For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 2 Enter system setup see Entering System Setup on page 166 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu K NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product 1 174 Information Guide NOTICE This process erases both the system and setup passwords Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 pas g etetetetetetet stat B oo PASSWORD RTCRST Locate the 2 pin password jumper PASSWORD on the system board see System Board Comp
91. cal Support Customer Service Sales www dell com pa la techsupport dell com 0 11 800 507 1264 www dell com pe la techsupport dell com 0800 50 669 Poland Warsaw International Access Code 011 Online Support support curo dell com pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Service 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Online Support support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Service 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 42401 12 Appendix 195 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Puerto Rico Online Support Technical Support Customer Service and Sales www dell com pr la techsupport dell com toll free 1 866 390 4695 or 1 866 851 1760 1 877 537 3355 St Kitts and Nevis Online Support Technical Support Customer Service Sales www dell com kn la techsupport dell com toll free 1 866 540 3355 St Lucia St Vincent and the Grenadines Online Support Technical Support Customer Service Sales Online Support Technical Support Customer Service Sales www dell com lc la techsupport dell com toll fr
92. cal frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light Glossary 209 ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S SAS serial attached SCSI A faster serial version of the SCSI interface as opposed to the original SCSI parallel architecture SATA serial ATA A faster serial version of the
93. ce caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs in an expansion slot on the system board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus ExpressCard A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of ExpressCards ExpressCards support both the PCI Express and USB 2 0 standard Glossary 205 Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed
94. components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Ensure that all cables are connected and fold cables out of the way Ensure that no tools or extra parts are left inside the computer Pivot the cover down and into position Removing and Installing Parts 159 4 Press down on the cover until it clicks into place K NOTE The computer cover should easily snap into place however if necessary pull back on the cover release latch until the cover is completely closed then slide the release latch forward to secure the cover gt 1 computer cover 2 cover hinge tabs 3 hinge slots 5 Carefully lift the rear of the computer and slide the stabilizing feet outward into the open position 6 With the help of an assistant carefully set the computer upright NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 160 Removing and Installing Parts Appendix Specifications Processor Processor type Intel Core 2 Duo dual core processor Intel Core 2 Extreme dual core processor Intel Core 2 Extreme quad core processor Cache at least 1 MB Memory Type 800 and 667 MHz DDR2 unbuffered SDRAM SLI memory Memory connectors Memory capacities Minimu
95. configuration should be the same size in order to ensure that the larger drive does not contain unallocated and therefore unusable space RAID level 0 and RAID level 1 require a minimum of two drives RAID level 5 requires a minimum of three drives RAID level 0 1 requires a minimum of four drives RAID Level 0 Configuration NOTICE Because a RAID level 0 configuration provides no data redundancy a failure of one drive results in the loss of all data To protect your data when using a RAID level 0 configuration perform regular backups RAID level 0 uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drive s to create a large virtual drive Data striping allows one of the drives to read data while the other drive is searching for and reading the next block RAID 0 Disk 1 Setting Up and Using Your Computer 29 Another advantage of a RAID level 0 configuration is that it utilizes the full storage capacities of the drives For example two 120 GB hard drives combine to provide 240 GB of hard drive space on which to store data 4 NOTE Ina RAID level 0 configuration the size of the configuration is equal to the size of the smallest drive multiplied by the number of drives in the configuration RAID Level 1 Configuration RAID level 1 uses a data redundancy storage technique known
96. cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on NOTE In system setup sce Entering System Setup on page 166 both system and administrator password options appear as Not Set The password feature is enabled but a password is not assigned Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product 1 2 3 Information Guide NOTE This procedure does not clear or reset system and setup passwords Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Locate the password PASSWORD and CMOS RTCRST jumpers on the system board see System Board Components on page 89 Appendix 175 4 Remove the password jumper plug then place the plug on the CMOS jumper pins and wait approximately 5 seconds NOTICE The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature 5 Remove the jumper plug from the CMOS jumper pins and then reinstall the plug on the password jumper pins to enable the password feature 6 Close the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cabl
97. currently boots to RAID and you delete the RAID volume your computer will become unbootable Launch NVIDIA MediaShield Click to select the array you want to delete Click Delete Array in the System Tasks pane The NVIDIA Delete Array Wizard appears Click Next A confirmation screen appears with the name and size of the array that you have marked for deletion Click Finish to delete the RAID configuration The MediaShield RAID management utility window appears and lists any remaining arrays along with any other installed hard drives Converting From One RAID Configuration to Another RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must initially be set up as a single drive RAID 0 array before the operating system is loaded onto the drive see Using the NVIDIA MediaShield ROM Utility on page 33 for instructions Setting Up and Using YourComputer 35 NVIDIA MediaShield utilizes a one step process known as migrating to change the current state of a disk or array without losing any data If needed additional hard drives can be added to an existing array including a single drive RAID 0 configuration for conversion to a two drive RAID 0 configuration however the capacity of the resulting array must be equal to or greater than the size of the original configuration RAID 0 to RAID 1 conversions cannot be performed using the migrating process
98. dell com uy la techsupport dell com Technical Support Customer Service Sales toll free 000 413 598 2521 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address U S A Austin Texas International Access Code 011 Country Code 1 Dell Services for the Deaf Hard of Hearing or Speech Impaired Fax Technical Support XPS Home and Home Office Portable and Desktop AutoTech Small Business Medium and Large Business State and Local Government Federal Government Healthcare K 12 Education Higher Education Printers Projectors PDAs and MP3 Players Customer Service Automated Order Status Small Business Medium and Large Business State and Local Government Federal Government Healthcare K 12 Education Higher Education Employee Purchase Program EPP Financial Services Leases and Loans Dell Preferred Accounts DPA Sales Dell Outlet Store Software and Peripherals Sales toll free 1 877 DELLTTY to to to to to to to to to to to to to to to to to to to to to to www dellfi to to 1 800 289 3 to to Appendix p 1 ea 1 1 1 1 1 877 335 5889 ree 1 800 727 8320 support dell com free 1 800 232 8544 free 1 800 624 9896 free 1 800 247 9362 free 1 800 456 3355 free 1 877 671 3355 free 1 800 981 3355 free 1 800 727 1100 ree
99. e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Do not change the settings in system setup unless you are an expert computer user Certain changes can cause your computer to work incorrectly Entering System Setup 1 Turn on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F2 gt in even intervals until the system setup screen appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list the active options field and key functions Appendix Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow
100. e 56 City Code 2 Online Support Sales and Customer Support www dell com cl la techsupport dell com toll free 1230 020 3397 or 800 20 1385 Appendix 183 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address China Xiamen Country Code 86 City Code 592 Colombia 184 Appendix Online Support Technical Support E mail Customer Service E mail Technical Support Fax Technical Support XPS computers only Technical Support Dell Dimension and Dell Inspiron Technical Support Dell OptiPlex Dell Latitude and Dell Precision Technical Support Servers and Storage Technical Support Projectors PDAs Switches Routers etc Technical Support Printers Customer Service Customer Service Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts Online Support Technical Support Customer Service Sales support dell com cn support dell com cn email customer_cn dell com
101. e card store itin a safe and secure location NOTICE If you have the optional dual graphics card configuration see Removing a PCI Express Graphics Card from a Dual Configuration on page 100 to remove or replace a graphics card Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Disconnect any cables connected to the card Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall If present press the tab on the card retention device that lays over the installed cards and lift it to gain full access to the card release tab 2 card retainer 3 alignment guide fan bracket Removing and Installing Parts 95 6 Press the release tab if present on the system board connector as you grasp the card by its top corners and then ease the card out of the connector K NOTE If the card is full length press the release tab on the end of the alignment guides on the fan bracket 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot 7 Install a filler bracket in the empty card slot opening If you are replacing the card see Installing PCI and PC Express Cards on page 97 K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer NOTI
102. e first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and then turn them on Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with water Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball
103. e 173 Dell recommends that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 TEEE 1394 connector Use the IEEE 1394 connector for high speed data devices such as digital video cameras and external storage devices Setting Up and Using YourComputer 15 Back View 4 1 power connector Insert the power cable The appearance of this connector may differ from what is pictured 2 back panel LEDs 2 Multi colored lights provide illumination for the I O panel on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 166 3 back I O connectors Plug USB and other devices into the appropriate connectors see Back I O Connectors on page 17 4 card slots Access connectors for any installed PCI or PCI Express cards NOTE Some connector slots support full length cards 16 Setting Up and Using Your Computer Back 1 0 Connectors 1 2 link integrity light network adapter connector e Green A good connection exists between a 10 Mbps network and the computer e Orange A good connection exists between a 100 Mbps network and the computer Yellow A good connection exists between a 1000 Mbps 1 Gbps network and the computer e Off The computer is not detecting a physical connection to the network NOTICE Do not plug a telepho
104. e Phone and Modem Options Modems 2 Click the COM port for your modem Properties Diagnostics Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Windows Vista 1 Click Start oe Control Panel Hardware and Sound Phone and Modem Options Modems 2 Click the COM port for your modem Properties gt Diagnostics Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click Start Contro
105. e corresponding slots on the base of the computer then slide the stand forward until all six tabs catch in the slots 4 Ensure that the screw hole on the stand is aligned with the screw hole on the base of the computer Insert the captive screw into the screw hole then tighten the screw to secure the stand to the base of the computer 1 captive screw 2 stabilizing feet closed 3 computer stand 4 slots 6 6 With the help of an assistant carefully set the computer upright 7 Carefully lift the rear of the computer and slide the stabilizing feet outward into the open position Setting Up and Using YourComputer 19 Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer s performance possibly causing it to overheat Follow the guidelines below when installing your computer in an enclosure NOTICE The operating temperature specifications indicated in your Owner s Manual reflect the maximum ambient operating temperature The room s ambient temperature needs to be a consideration when installing your computer in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your computer s specifications you only have 5 to 10 C 9 to 18 F temperature margin before you reach your computer s maximum operating temperature For details about your computer s specifications see Specifications on page 161 e Leave a
106. e is correct for the devices installed on your computer If the problem persists contact Dell see Contacting Dell on page 179 68 Troubleshooting Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem For example beep code 1 3 1 one possible beep code consists of one beep a burst of three beeps and then one beep This beep code tells you that the computer encountered a memory problem Reseating the memory modules may correct the following beep code errors If the problem persists contact Dell see Contacting Dell on page 179 for instructions on obtaining technical assistance Code Cause 1 3 1 through 2 4 4 Memory not being properly identified or used 4 3 1 Memory failure above address 0FFFFh If you experience any of the following beep code errors see Contacting Dell on page 179 for instructions on obtaining technical assistance Code Cause 1 1 2 Microprocessor register failure 1 1 3 NVRAM read write failure 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer failure 1 2 2 DMA initialization failure 1 2 3 DMA page register read write failure 1 3 Video Memory Test failure 1 3 1 through 2 4 4 Memory not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3
107. e may be a problem with an installed device e Blinking amber An internal power problem may exist 12 computer stand Attach the computer stand to provide stability to the system A CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer 14 Setting Up and Using Your Computer Front 1 0 Connectors 1 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 2 headphone connector Use the headphone connector to attach headphones 3 diagnostic lights 4 Use the sequence of these diagnostics lights to help troubleshoot a problem with your computer see Dell Diagnostics on page 72 4 hard drive activity light The hard drive light is on when the computer reads data from or writes data to the hard drive The light may also be on when a device such as your CD player is operating 5 network link light The network link light is on when a good connection exists between a network and the computer 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory keys cameras or bootable USB devices For more information on bootable USB devices see Boot Sequence on pag
108. e network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off see Controls and Lights on page 163 no network communication is occurring Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Troubleshooting Software and Hardware Problems on page 83 60 Troubleshooting Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 66 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable in the power connector on the back of the computer and the electrical outlet e Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly e Ensure that any power strips being used are plugged into an electrical outlet and are turned on e Ensure that the electrical outlet i
109. e shown on the side of the fan Removing and Installing Parts 1 card fan 2 rubber grommet 4 3 fan cage Insert the tabs along the bottom of the fan cage into the corresponding slots on the cage housing then rotate the fan cage forward until it snaps into place Connect the fan cable to the FAN_CAGE connector on the system board see System Board Components on page 89 Replace any expansion cards that you removed see Installing PCI and PCI Express Cards on page 97 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into your computer 6 Connect your computer and devices to electrical outlets and then turn them on Removing the CPU Fan 1 Follow the procedures in Before You Begin on page 85 2 3 Remove the computer cover see Removing the Computer Cover on page 86 Disconnect the fan cable from the FAN1_CPU connector on the system board see System Board Components on page 89 Removing and Installing Parts 135 4 Remove the processor airflow shroud see Removing the Processor Airflow Shroud Assembly on page 128 5 In succession carefully pull on the two bottom corners of the fan to detach the rubber grommets securing the fan to the processor airflow shroud the lift the fan to detach the two remaining grommets 1 rubber grommet 4 2 CPU fan 3 p
110. ed Errors Displays error conditions encountered error codes and the p aj problem description Help Describes the test and any requirements for running the test Configuration Displays the hardware configuration for the selected device Custom Test only 74 Troubleshooting The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all the components installed on your computer or all devices attached to your computer Tab Function Parameters Allows you to customize the test if applicable by changing the Custom Test only test settings Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driv
111. ed correctly correctly in the computer see Drives on page 106 and defined correctly in the system setup program see System Setup on page 166 C Drive Failure Cache Memory Bad The cache memory is not See Contacting Dell on page 179 for Do Not Enable operating instructions on obtaining technical Cache assistance Troubleshooting Message Possible Cause Corrective Action CH 2 Timer Error OS Battery tate Low OS Checksum ailure OS System ptions Not Set OS Display Type ismatch OS Memory Size ismatch Q SO GY OnO er ea OS Time and Date Not Set Diskette Boot Failure DMA Error DMA 1 Error DMA 2 Error FDD Controller Failure HDD Controller Failure INTR1 Error INTR2 Error Invalid Boot Diskette An error is occurring on the timer on the system board The system configuration information in the system setup program is incorrect or the battery charge may be low Drive A or B is present but has failed the BIOS POST Error in the DMA controller on the system board The BIOS cannot communicate with the floppy drive or hard drive controller An interrupt channel on the system board failed to POST The operating system cannot be located on drive A or drive C See Contacting Dell on page 179 for instructions on obtaining technical assistance Enter the system setup program see Entering System Setup on page 166
112. ee 1 866 464 4352 www dell com ve la techsupport dell com toll free 1 866 464 4353 Singapore Singapore International Access Code 005 Country Code 65 196 Appendix NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Online Support Technical Support XPS computers only Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Transaction Sales Corporate Sales support ap dell com toll free 1800 394 7464 toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Slovakia Prague International Access Code 00 Country Code 421 Online Support Technical Support Customer Service Fax Tech Fax Switchboard Sales support euro dell com czech_dell dell com 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Online Support Gold Queue Technical
113. ee 176 Floppy Drive s i a eee ee ee ke ea ee 177 CDsiand DVDS e p oa hae eo AG A Bee ES BY a eg 177 Contents 7 FCC Notices U S Only 0 0 2 0 00 000000 e 177 Class A ins cuca ee oe Ait ee ee ee gas ed ae eee 178 GlaSS B e126 oy Stop aren Meret te Oa Ag pe cy tein ere ge oe 178 FCC Identification Information 004 178 Contacting Dell p p cia 3 iy Be he Ee ae ee ae he 179 Glossa 2p heel eG neat Op et eels Geo Eee 203 UO eee aS aie ese cd cee sats ad erases oO 213 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here e A diagnostic program for my computer Drivers and Utilities Media e Drivers for my computer Documentation and drivers are already installed on your e My device documentation computer You can use the Drivers and Utilities media to Desktop System Software DSS reinstall drivers see Reinstalling Drivers and Utilities on page 76 access your documentation or run the Dell Diagnostics see Dell Diagnostics on page 72 ORIVERS AND UTILITIES Readme files may also be included on your media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians and experienced users
114. emoving and Installing Parts 137 1 hard drive fan release latch 2 hard drive fan Installing the Optional Hard Drive Fan 1 Slide the fan between the hard drive bays until it snaps into place 2 Connect the fan cable to the FAN_HDD connector on the system board see System Board Components on page 89 3 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into your computer 4 Connect your computer and devices to electrical outlets and then turn them on 138 Removing and Installing Parts System Board A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing the System Board NOTICE The system board and metal tray are connected and are removed as one piece 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Disconnect the fan cable from the FAN_CAGE connector on the system board see System Board Components on page 89 4 Remove any full length expansion cards see Removing PCI and PCI Express Cards on page 95 5 Remove the two screws securing the card fan assembly then remove the assembly and set it aside 1 screw 2 2 card fan assembly 3 fan connector 6 Remove any additional components that may restrict
115. ent Rotate the card retainer back into its original position push its tip so that its tab clicks into place NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer If present lower the card retention device that lays over the installed cards and snap it into place Replace the computer cover see Replacing the Computer Cover on page 159 reconnect the computer and devices to electrical outlets and then turn them on Installing a PCI Express Graphics Card in a Dual Configuration K NOTE To upgrade to or downgrade from a dual graphics configuration you will need additional parts that can be ordered from Dell see Contacting Dell on page 179 This section pertains to dual PCI Express graphics card configurations only For installation of other types of PCI or PCI Express cards see Installing PCI and PCI Express Cards on page 97 Removing and Installing Parts The PCI Express x1 card slot is not available for use if a graphics card is installed in each of the PCI Express x16 card slots in a dual graphics card configuration If you are upgrading from a single graphics card to a dual graphics card configuration you will need to remove any card installed in the PCI Express xl card slot see System Board Components on page 89 to locate the PCI Express x1 card slot To remove a PCI Express card see Removing PCI and PCI Express Cards on page 95
116. ent to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCDO April 2007 P N NP756 Rev A00 Contents Finding Information 2 uaaa aaa ee 9 1 Setting Up and Using Your Computer 13 Front and Back View ofthe Computer 13 Front Views 6 24 fn ura wae oad Bled 8 Soa ae E 13 Front 0 Connectors 2 1 a 15 Back ViBW s depre aiena 24H Se an diad hae d e ua i a he head 16 Back I O Connectors oaa a 17 Attaching the Computer Stand naaa aaa 18 Installing Your Computer inanEnclosure 20 Connecting Monitors 000000 e ee eee 22 Connecting a Monitor Without an Adapter 23 Connecting a Monitor With an Adapter 24 Connecting a Monitor in a Dual Graphics Card Configuration 25 Connecting Two or More Monitors 0055 27 Connecting a IV a d ose ak hele ae eek AA ee a eas 27 Changing the Display Settings to Support Two or More Monitors 28 About Your RAID Configuration 005 29 RAID Level 0 Configuration 0000002 e eae 29 RAID Level 1 Configuration 0000 eee 30 RAID Level 0 1 Configuration 0 0020 e eee 30 RAID Level 5 Configuration a 32 Configuring Your Hard DrivesforRAID 32 Setting
117. er Position the card so that it is aligned with the slot and the securing tab if present is aligned with the securing slot K NOTE If the card is full length insert the card guide into the alignment slot on the fan bracket 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board Gently pull the securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE An incorrectly attached graphics power cable may result in degraded graphics performance Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Before rotating the card retainer back into place ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide Rotate the card retainer back into its original position push its tip so that its tab clicks into place Attach the graphics card bridge if required for your dual graphics configuration pressing firmly so that it comp
118. er Removing and Installing Parts 121 1 media card reader 2 shoulder screws 4 6 Slide the Media Card Reader into the drive bay until it clicks into place 1 drive release latch 2 media card reader 7 Attach the power and data cables to the back of the Media Card Reader 122 Removing and Installing Parts 10 11 12 Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents Replace the drive panel see Replacing the Drive Panel on page 114 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable in to the network port or device and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see Entering System Setup on page 166 and select the appropriate USB for FlexBay option Optical Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing an Optical Drive 1 2 3 4 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove the drive panel see Removing the Drive Panel on page 113 Disconnect
119. er come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance System Hardware gt Device Manager 3 Scroll down the list of devices and check for an exclamation point a circle with a next to the device name If an exclamation point appears next to the device name you may need to reinstall the driver or install a new driver see Drivers on page 75 Windows Vista 1 Click Start gt Computer System Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Troubleshooting 75 76 2 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 76 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Uti
120. errupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus tha
121. ewritable media CD media can only be copied to other CD recordable rewritable media K NOTE Copying a BD R to BD RE will not produce an exact copy Border information will be lost K NOTE Most commercial DVDs and BDs have copyright protection and cannot be copied using Roxio Creator 1 Open Roxio Creator Plus 2 Under the Copy tab click Dise Copy 3 To copy the CD DVD or BD e Ifyou have one optical drive insert the source disc into the drive ensure that the settings are correct and then click the Copy Disc button to continue The computer reads your source disc and copies the data to a temporary folder on your computer hard drive When prompted insert a blank disc into the drive and click OK e If you have two optical drives select the drive into which you have inserted your source disc and click the Copy Disc button to continue The computer copies the data from the source disc to the blank disc Once you have finished copying the source disc the disc that you have created automatically ejects Using Blank CD DVD and BD Media CD writable drives can only write to CD recording media DVD writable drives can write to both CD and DVD recording media BD writable drives can write to CD DVD and BD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase
122. g the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer 1 Unpack the new processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position 130 Removing and Installing Parts 3 Align the pin 1 corner of the processor and socket 1 processor cover 2 processor 3 socket 4 socket release lever 5 socket pin 1 indicator NOTICE Socket pins are delicate To avoid damage ensure that the processor is aligned properly with the socket and do not use excessive force when you install the processor Be careful not to touch or bend the pins on the system board Set the processor lightly in the socket and ensure that the processor is level in the socket When the processor is positioned correctly press it with minimal pressure to seat it When the processor is fully seated in the socket close the processor cover Pivot the socket release lever back toward the socket and snap it into place to secure the processor Replace the processor airflow shroud see Installing the Processor Airflow Shroud Assembly on page 129 Reconnect the power cables to the POWER and POWER2 connectors see System Board Components on page 89 on the system board Close the computer cover see Replacing the Comp
123. grity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights solid green indicates network connection green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer yellow light A good connection exists between a 1 GB 1000 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light when there is activity on the network if there is not any network activity the light will be off four lights on the front panel see Diagnostic Lights on page 66 Standby power light Fre nt panel LEDs AUXPWR on the system board eight multi colored LEDs provide illumination for the front of the computer NOTE The color of the front panel LEDs can be adjusted in system setup see System Setup on page 166 Back panel LEDs two multi colored lights provide illumination for the I O panel on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 166 Power DC power supply Wattage Voltage see the safety instructions located in the Product Information Guide Backup battery Appendix A CAUTION To reduce the risk of fire electric shock or injury do not overload an electrical outlet power strip or
124. gurations 91 DDR2 overview 90 installation guidelines 90 memory continued installing 92 problems 59 removing 93 type supported 90 messages error 56 system 70 Microsoft Windows label 10 modem problems 55 monitor blank 63 clone mode 28 connect DVI 22 24 connect TV 22 connect VGA 22 24 connecting 22 connecting two 23 24 display settings 28 dual monitors 22 extended desktop mode 28 hard to read 64 problems 63 mouse connector 17 problems 60 network connector 17 Network Setup Wizard 42 problems 60 Network Setup Wizard 42 0 operating system media 12 82 reinstalling 12 reinstalling Windows Vista 78 reinstalling Windows XP 78 optical drive 123 problems 54 overclocking 49 170 P password clearing 174 jumper 174 PC Restore 80 performance 49 phone numbers 179 power button 14 connector 16 hibernate mode 45 47 light 14 options 45 options schemes 45 problems 61 sleep mode 47 standby mode 44 power light 65 conditions 61 power options properties 45 printer problems 61 problems battery 53 beep codes 69 blue screen 59 CD RW drive 54 computer crashes 58 59 computer stops responding 58 conflicts 83 Dell Diagnostics 72 diagnostic lights 66 drives 53 e mail 55 error messages 56 general 58 hard drive 54 IEEE 1394 57 Internet 55 keyboard 57 memory 59 modem 55 monitor hard to re
125. he FAN _CPU connector on the system board see System Board Components on page 89 6 Close the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Processor A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Do not perform the following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board Removing the Processor 1 2 3 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Disconnect the power cables from the POWERI and POWER2 connectors see System Board Components on page 89 on the system board Remove the airflow shroud see Removing the Processor Airflow Shroud Assembly on page 128 Push down and out on the socket release lever Removing and Installing Parts 129 6 Lift the socket release lever and open the processor cover 1 processor cover 2 processor 3 socket 4 socket release lever 7 Remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installin
126. he Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next Setting Up and Using Your Computer 43 On the Which computer is this screen click Old Computer and then click Next 6 On the Select a transfer method screen click the transfer method of your preference On the What do you want to transfer screen select the items you want to transfer then click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your files and settings and then click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the computer Windows Vista 1 Click Start Transfer files and settings Start Windows Easy Transfer 2 Inthe User Account Control dialog box click Continue 3 Click Start a new transfer or Continue a transfer in progress 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard Power Management Options in Windows XP The Microsoft Windo
127. ible NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts 78 Troubleshooting Windows Vista 1 Click Start 2 Inthe Start Search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system res
128. ice documentation K NOTE An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Drivers and Utilities media but you want the computer to boot from the hard drive when the diagnostic tests are complete You can also use this feature to restart your computer to a USB device such as a floppy drive memory key or CD RW drive K NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see System Setup on page 166 1 Ifyou are booting to a USB device connect the USB device to a USB connector see Back View on page 16 2 Tur on or restart your computer When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Appendix 173 4 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the key
129. ices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card Mini Card A small card designed for integrated peripherals such as communication NICs The Mini Card is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail 208 Glossary module bay See media bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter
130. in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before 86 removing the cover NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist 1 2 grounding strap or by periodically touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 85 Pull back on the cover release latch Removing and Installing Parts NOTICE Ensure that sufficient space exists to support the removed cover at least 30 centimeters 1 foot of desktop space 1 computer cover 2 cover release latch 3 cover hinge tabs 4 stabilizing feet closed 3 With the cover release latch pulled back grip the sides of the cover then pivot the top of the cover up and away from the computer 4 Slide the cover forward and up to remove it from the hinge slots then set it aside in a secure and protected location Removing and Installing Parts 87 Inside View of Your Computer 1 optical drive bays 4 2 floppy drive media card 3 hard drive bays 4 reader 4 card fan 5 front fan 88 Removing and Installing Parts System Board Components 5 ae aes 7 eee jj es a
131. ing system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System media provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs that are installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so Save and close any open files and exit any open programs Insert the Operating System disc Click Exit if the Install Windows message appears A U N Restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 82 Troubleshooting K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 6 Press any key to Boot from CD ROM 7 Follow the instructions on the screen to complete the installation Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Windows XP 1 Click
132. ions that you have installed For systems with Intel Extreme processors the following fields are adjustable through the BIOS e Processor Clock Speed Adjusts the multiplier of the processor For processors that cannot be overclocked this field reports the current settings and cannot be changed e Performance Application Support Enables software applications to display and modify key system parameters to tune system performance These applications are not installed or supported by Dell The default is Off NOTE To enable overclocking of other system components you first need to enable the Performance Application Support option in BIOS and then download an application like NVIDIA nTune version 5 0 or higher NOTE Pressing lt Alt gt lt F gt returns your system to the factory defaults including RAID settings SpeedStep Off default Specifies whether Enhanced Intel SpeedStep technology is enabled for all supported processors in the system e Off Disable Enhanced SpeedStep technology On Enable Enhanced SpeedStep technology Virtualization Off default Specifies whether a virtual machine monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology e Off Disable Virtualization Technology e On Enable Virtualization Technology HDD Acoustic Mode Bypass default Determines the acoustic mode at which the hard drive operates Bypass Do nothing
133. ith the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna
134. l Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions drive etter S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk CD or DVD NON SYSTEM DISK ERROR Remove the floppy disk from the floppy drive and restart your computer 56 Troubleshooting NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 179 IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Your computer supports only IEEE 1394a standard ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SY
135. letely covers the connector tabs Removing and Installing Parts 1 graphics card bridge not 2 power connectors 2 3 dual PCI Express graphics present on some dual graphics cards card configurations NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 12 If present lower the card retention device that lays over the installed cards and snap it into place 13 Replace the computer cover see Replacing the Computer Cover on page 159 reconnect the computer and devices to electrical outlets and then turn them on Network Adapter and Sound Card Settings If you installed a sound card 1 Enter system setup see Entering System Setup on page 166 select Integrated Audio Controller and then change the setting to Off 2 Connect external audio devices to the sound card connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you removed a sound card 1 Enter system setup see Entering System Setup on page 166 select Integrated Audio Controller and then change the setting to On 2 Connect external audio devices to the audio connectors on the back panel of the computer Removing and Installing Parts 105 106 If you installed an add in network adapter and want to disable the integrated network adapter 1 Enter system setup see Entering System Setup on page 166
136. lick Computer Troubleshooting 53 If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another disc to eliminate the possibility that the original drive is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK Sce Cleaning Your Computer on page 176 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Troubleshooting Software and Hardware Problems on page 83 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 72 Optical drive problems K NOTE High speed optical drive vibration is normal and may cause noise which does not indicate a defect in the drive or the media K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 63 Problems writing to an optical drive CLOSE OTHER PROGRAMS The optical drive must receive a steady stream of data during the writing process If the stream is interrupted an error occ
137. line Support Technical Support for XPS computers only Home and Small Business Technical Support Customer Service Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Service Switchboard Sales Fax support euro dell com fi_support dell com 0207 533 555 0207 533 538 0207 533 533 0207 533 530 0207 533 540 0207 533 533 support euro dell com 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Germany Frankfurt International Access Code 00 Online Support support euro dell com tech_support_central_europe dell co Country Code 49 m City Code 69 Technical Support for XPS computers only 069 9792 7222 Technical Support 069 9792 7200 Home Small Business Customer Service 0180 5 224400 Global Segment Customer Service 069 9792 7320 Preferred Accounts Customer Service 069 9792 7320 Large Accounts Customer Service 069 9792 7320 Public Accounts Customer Service 069 9792 7320 Switchboard 069 9792 7000 Greece Online Support support euro dell com International Access Code 00 Technical Support 00800 44 14 95 18 Country Code 30 Gold
138. lities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows Device Driver Rollback to replace the driver with the previously installed version Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category Performance and Maintenance System System Properties Hardware Device Manager 3 Right click the device for which the new driver was installed then click Properties 4 Click Driver and click Roll Back Driver Windows Vista 1 Click Start gt Computer System Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click Drivers and click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the driver Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities media 1 With the Windows desktop displayed insert the Drivers and
139. m and NVIDIA RAID drivers Both methods require that you set your computer to RAID enabled mode before you begin Setting Up and Using Your Computer Setting Your Computer to RAID Enabled Mode 1 2 3 4 Enter system setup see Entering System Setup on page 166 Press the up and down arrow keys to highlight Drives then press lt Enter gt Press the up and down arrow keys to highlight the applicable SATA drive then press lt Enter gt Press the left and right arrow keys to highlight RAID On and then press lt Enter gt Repeat the process as needed for each SATA hard drive K NOTE For more information about RAID options see System Setup Options on page 167 Press lt Esc gt press the left and right arrow keys to highlight Save Exit and then press lt Enter gt to exit system setup and resume the boot process Using the NVIDIA MediaShield ROM Utility NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing K NOTE Do not use the following procedure to migrate an existing RAID configuration see Converting From One RAID Configuration to Another RAID Configuration on page 35 Hard drives of any size may be used to create a RAID configuration Ideally however the drives should be of equal size to avoid unallocated or unused space For an explanation of RAID levels and their requirements see About Your RAID Configu
140. m memory Maximum memory four 512 MB 1 GB or 2 GB non ECC 1 GB 8 GB NOTE See Addressing Memory Configurations on page 91 to verify the amount of memory available to the operating system Computer Information Chipset NVIDIA nForce 6801 SLI Northbridge C55XE Southbridge MCP55PXE DMA channels five Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC integrated network interface capable of 10 100 1000 communication Video Type PCI Express Appendix 161 162 Audio Type HDA 7 1 channel Expansion Bus Bus type PCI SLOT3 SLOTS SLOT6 Connector Connector size Connector data width maximum Bus speed PCI Express SLOT1 Connector Connector size Connector data width maximum Bus throughput PCI Express SLOT7 Connector Connector size Connector data width maximum Bus throughput PCI Express SLOT2 SLOT Connector Connector size Connector data width maximum Bus throughput Appendix PCI Express xl and x16 PCI 32 bit three 124 pins 32 bits 33 MHz NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use one xl 36 pins 1 PCI Express lane xl slot bidirectional speed 2 5 Gbps one x16 164 pins 8 PCI Express lanes x16 slot bidirectional speed 20 Gbps two x16 164 pins 16 PCI Express lanes x16 slo
141. me computers At Home Support Sales Home Small Business Medium Business Large Business Sales E mail Customer Service Home and Small Business Business greater than 200 employees General Fax Sales Fax Switchboard U K Customer Service dial within U K only Corporate Customer Service dial within U K only U K Sales dial within U K only support euro dell com dell_direct_support dell com 1850 200 722 1850 543 543 1850 543 543 1850 200 889 1850 333 200 1850 664 656 1850 200 646 1850 200 646 Dell_IRL_Outlet dell com 01 204 4014 1850 200 982 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica Online Support Home and Small Business Technical Support Customer Service Fax Switchboard Corporate Technical Support Customer Service Fax Switchboard Online Support Technical Support Customer Service Sales dial from within Jamaica only support curo dell com 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 la techsupport dell com 1 800 440 9205 Appendix 191 Country City International Access Code Country Code City Code
142. message is displayed Keyboard Errors Report default Enables or disables keyboard error reporting when the computer starts Report Display any keyboard errors Do not report Do not display any keyboard errors Appendix Boot Sequence This feature allows you to change the boot sequence for the bootable devices installed on your computer Option Settings Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer attempts to boot from the next bootable device in the boot sequence Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer attempts to boot from the next bootable device in the boot sequence e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer attempts to boot from the next bootable device in the boot sequence USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the dev
143. modules should be installed in pairs of matched memory size and speed If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the upper right or upper left corner of the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors and 2 or Removing and Installing Parts A pair of matched memory modules installed in DIMM connectors and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC memory modules e Ifyou install mixed pairs of PC2 5300 DDR2 667 MHz and PC2 6400 DDR2 800 MHz memory the modules function at the speed of the slowest module installed e Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in any other connector A matched pair of modules in DIMM connectors1 B matched pair of memory modules in DIMM and 2 white securing clips connectors 3 and 4 black securing clips NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do
144. moval of the card is not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove the card store itin a safe and secure location NOTICE If you have or are upgrading to the optional dual graphics configuration see Installing a PCI Express Graphics Card in a Dual Configuration on page 102 to install a graphics card Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 If present press the tab on the card retention device that lays over the installed cards and rotate it upwards to gain full access to the card Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall 1 release tab 2 card retainer 3 alignment guide 4 fan bracket Removing and Installing Parts 97 98 5 Remove the filler bracket or existing card see Removing PCI and PCI Express Cards on page 95 to create a card slot opening 6 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 7 Position the card so that it is aligned with the slot and the securing tab if present is aligned with the securing slot K NOTE If the card is full length insert the card guide into the alignment slot on the fa
145. mputer starts normally the lights flash before turning off If the computer malfunctions the sequence of the lights help to identify the problem K NOTE After the computer completes POST all four lights turn off before booting to the operating system Light Pattern Problem Description Suggested Resolution 0701010 The computer is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the computer into a working electrical outlet see Power Problems on page 61 If the problem persists contact Dell see Contacting Dell on page 179 OOOO A possible processor failure has occurred Reseat the processor see Processor on page 129 If the problem persists contact Dell see Contacting Dell on page 179 09000 Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules see Removing Memory on page 93 then reinstall one module see Installing Memory on page 92 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Installing Memory on page 92 If the problem persists c
146. n bracket 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 8 Gently pull the securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot Removing and Installing Parts 10 11 12 1 card connector seated 2 card connector not seated 3 bracket properly aligned within slot 4 bracket improperly aligned 5 alignment bar 6 alignment guide outside of slot NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE An incorrectly attached graphics power cable may result in degraded graphics performance Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Before rotating the card retainer back into place ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide Rotate the card retainer back into its original position push its tip so that its tab clicks into place If present lower the card retention device that lays over the installed cards and snap it into place
147. n to Another RAID Configuration on page 35 1 Enable RAID on your hard drives see Setting Your Computer to RAID Enabled Mode on page 33 After rebooting your computer launch NVIDIA MediaShield Click Create under System Tasks The NVIDIA Create Array Wizard appears and lists the disks that are available for configuration 4 Click Next Setting Up and Using Your Computer Click Custom then click Next Use the drop down box to select Striping RAID 0 Mirroring RAID 1 Stripe Mirroring RAID 0 1 or RAID 5 Click Next The Free Disk Selection window appears K NOTE Only RAID enabled hard drives are listed as free disks Click to select the drives that will make up the RAID configuration click Next and then click Next again K NOTE Your computer supports a maximum of two drives per RAID 1 array and four per RAID 0 array The Clearing System Data window appears NOTICE The Clear System Data option deletes all data on the selected drive 9 Click Next 10 Click Finish to create the RAID configuration The MediaShield RAID management utility window appears and lists the array along with any other installed hard drives Deleting a RAID Array K NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a partition and leaves any existing data files intact Deleting a RAID 0 volume however destroys all data on the volume NOTE If your computer
148. nd of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Removing and Installing Parts 93 Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Your computer provides the following slots for PC and PCI Express cards Three PCI card slots Two PCI Express x16 card slots can be used in a dual graphics configuration e One PCI Express x16 card slot wired as x8 e One PCI Express x1 card slot 4 NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 and one PCI card slot are not accessible for use tp f 1 PCI card 2 PCI Express x16 card 3 PCI Express x16 card slot 4 PCI Express x1 card slot 5 PCI Express x1 card 94 Removing and Installing Parts Removing PCI and PCI Express Cards NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist A O N 1 4 grounding strap or by periodically touching an unpainted metal surface on the computer chassis NOTICE If your computer came with a PCI graphics card installed removal of the card is not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove th
149. ne cable into the network adapter connector Use the network adapter connector to attach your computer to a network or broadband device Connect one end of a network cable to either a network jack or your network or broadband device and then connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached On computers with an additional network connector card use the connectors on the card and on the back of the computer when setting up multiple network connections such as a separate intra and extranet NOTE Dell recommends that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 4 5 keyboard connector mouse connector Plug a standard PS 2 keyboard into the purple keyboard connector Turn off the computer and any attached devices before you connect a keyboard to the computer If you have a USB keyboard plug it into a USB connector Plug a standard PS 2 mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a U
150. needed for older drives e Quiet The hard drive operates at a slower but quieter speed Suggested Allow the hard drive manufacturer to select the mode e Performance The hard drive operates at a faster but possibly noisier speed NOTE Switching to performance mode may cause an increase in noise produced by the drive but does not affect the drive s performance NOTE Changing the acoustics setting does not alter your hard drive image Security Admin Password Not Set default Used to prohibit an unauthorized user from changing any configuration settings in the system setup System Password Not Set default Used to prohibit an unauthorized user from booting to the operating system 170 Appendix Password Changes Unlocked default This option locks the system password field with the administrator admin password NOTE When the system password field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Execute Disable On default Enables or disables Execute Disable Memory Protection technology e Off Execute Disable Memory Protection technology is disabled On Execute Disable Memory Protection technology is enabled Power Management AC Recovery Off default Specifies how the computer will behave when AC power is restored after an AC power loss e Off The system stays off after AC power
151. ng a Hard Drive aoaaa aaa 108 Installing a Hard Drive aaau aaa 110 Drive Pa el o i ead Ca eh eee Se e ha he a a alit 113 Removing the Drive Panel 2 2 2000 113 Replacing the Drive Panel 1 2 0 2 0 eee 114 Floppy Drive 2 2 2 20 000 ee 115 Removing a Floppy Drive 2 2220005 115 Installing a Floppy Drive 0 0 00 117 Media Card Reader 000000 e ues 119 Removing a MediaCardReader 0000 119 Installing a Media CardReader 2200004 121 Optical Drive nenny 3 Bs hae bah ee ee ee 123 Removing an OpticalDrive 00000000 123 Installing an Optical Drive 2 2 ee ee ee 125 Processor Airflow Shroud 0000005 128 Removing the Processor Airflow Shroud Assembly 128 Installing the Processor Airflow Shroud Assembly 129 Processor ainan a A e rae Be acces ees en aeesh ee Ache ey eosan Sohn ae Gee 129 Removing the Processor 20 00000 e eee 129 Installing the Processor 20 0200002 ee 130 Fans 3 608 fe ak ee OE eS he ee kee Baers 132 Removing the CardFan 00 00 eee eae 132 Installing the Card Fan 2 2 ee ee ee 134 Removing the CPUFan 00000 eee eae 135 Installing the CPU Fan 2 2 0 00 0 eee ee 136 Contents Removing the Optional Hard Drive Fan 137 Installing the Optional Hard Drive Fan
152. not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 K NOTE Memory purchased from Dell is covered under your computer warranty Addressing Memory Configurations If you are using a 32 bit operating system such as Microsoft Windows Vista your computer will support a maximum of 4 GB of memory If you are using a 64 bit operating system your computer will support a maximum of 8 GB 2 GB DIMMs in each of the four slots of memory Removing and Installing Parts 91 Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Press out the securing clip at each end of the memory module connector a 3 1 memory connector closestto 2 securing clips 2 3 memory connector processor 4 Align the notch on the bottom of the module with the crossbar in the connector 1 cutouts 2 2 memory module 3 notch 4 crossbar
153. ns in the Product Information Guide CHECK THE MOUSE CABLE e Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins e Remove any mouse extension cables and connect the mouse directly to the computer e Verify that the mouse cable is connected as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Press lt u gt press the up and down arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS Windows XP 1 Click Start Control Panel Mouse 2 Adjust the settings as needed Windows Vista 1 Click Start e Control Panel Hardware and Sound Mouse 2 Adjust the settings as needed REINSTALL THE MOUSE DRIVER See Drivers on page 75 RUN THE HARDWARE TROUBLESHOOTER See Troubleshooting Software and Hardware Problems on page 83 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into the network connector on the back of the computer and th
154. nu as shown below and then click Shut Down The computer turns off after the operating system shutdown process is complete 3 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Disconnect the computer and all attached devices from their electrical outlets Connect one end of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV 1 u O ol A Connect one monitor as needed with a DVI or VGA connector as described in Connecting Monitors on page 22 Changing the Display Settings to Support Two or More Monitors K NOTE Dual graphics card configurations with multi GPU technology enabled support only a single monitor In order to connect and use two or more monitors in a dual graphics card configuration with multi GPU technology multi GPU must be disabled 1 With your monitors connected and turned on turn on the computer The Microsoft Windows desktop displays on the primary monitor 2 Disable multi GPU technology in the display settings applies only to dual graphics card configurations with multi GPU technology enabled 3 Enable clone mode or extended desktop mode in the display settings e In clone mode all monitors display the
155. o burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RW to test music file projects before you record the project permanently to a blank CD R You cannot create audio DVDs with Roxio Creator Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Commercially available BD players used in home theater systems may not support all available BD formats For a list of formats supported by your BD player see the documentation provided with your BD player or contact the manufacturer See the Roxio website at www sonic com for additional information Using a Media Card Reader Optional A CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types e e xD Picture card SmartMedia card SMC CompactFlash card Ty
156. ocedure follow the safety instructions located in the Product Information Guide Removing the Processor Airflow Shroud Assembly 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 A CAUTION The processor heat sink can get very hot during normal operation Be sure that the heat sink has had sufficient time to cool before you touch it 3 Disconnect the fan cable from the FAN1_CPU connector on the system board see System Board Components on page 89 A D gt Ps N Meg 1 processor airflow shroud 2 captive screws 2 NOTICE The processor heat sink is attached to the processor airflow shroud When you remove the airflow shroud lay it upside down or on its side to avoid damaging the heatsink thermal interface 4 Loosen the captive screws securing the processor airflow shroud to the chassis then rotate the shroud back 5 Lift the processor airflow shroud out of the computer and then set it aside 128 Removing and Installing Parts Installing the Processor Airflow Shroud Assembly 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Align the hinge slots on the processor airflow shroud with the hinge guides on the system board 4 Gently rotate the processor airflow shroud towards the fan and then tighten the two captive screws 5 Connect the fan cable to t
157. odes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address India Online Support support ap dell com Portable and Desktop Support Desktop Support E mail Portable Support E mail Phone Numbers Server Support E mail Phone Numbers Gold Support Only E mail Phone Numbers XPS Support Only E mail Phone Numbers Customer Service Home and Small Business Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business india_support_desktop dell com india_support_notebook dell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1 800 425 8045 india_support_Server dell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1800 425 8045 eec_ap dell com 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 Indiaxps_AP dell com 080 25068066 or toll free 1 800 425 2066 India_care_HSB dell com toll free 1800 4254051 India_care_REL dell com toll free 1800 4252067 1600 33 8044 1600 33 8046 Appendix 189 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 190 Appendix Online Support Technical Support XPS computers only Business computers Ho
158. oduct Information Guide 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Remove the existing hard drive if applicable see Removing a Hard Drive on page 108 K NOTE If a hard drive bracket is installed inside of the hard drive bay remove the bracket before you install the new hard drive 110 Removing and Installing Parts 4 Prepare the new hard drive for installation and check the documentation for the hard drive to verify that the drive is configured for your computer K NOTE If hard drive you are installing does not have the hard drive bracket attached use your original hard drive bracket snap the bracket onto the new drive 1 hard drive 2 hard drive bracket 5 Verify that the hard drive bay is empty and unobstructed 6 Slide the hard drive into the hard drive bay until it clicks securely into place Removing and Installing Parts 111 AIII OLLI ELLs 1 hard drive 2 hard drive bay NOTICE Ensure that all connectors are properly cabled and firmly seated 7 Connect the power cable to the hard drive 8 Connect the hard drive data cable to the hard drive 112 Removing and Installing Parts 1 power cable 2 data cable 9 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into
159. omputer restarts After the computer restarts click OK Removing PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your 80 computer After you have removed Dell PC Restore you will not be able to use it to restore your computer operating system Troubleshooting Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer operating system to its original state 1 2 3 Log on to the computer as a local administrator In Microsoft Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe K NOTE If you do not log on as a local administrator a message appears stating that you that you must log on as administrator Click Quit and then log on as a local administrator NOTE If the partition for PC Restore does not exist on your computer hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available di
160. onents on page 89 then remove the jumper plug and set the plug aside Close the computer cover Connect your keyboard and mouse then connect your computer and monitor to electrical outlets and turn them on Appendix 11 12 K After the Microsoft Windows desktop appears on your computer turn the computer off a Save and close all open files and exit all open programs b Shut down the operating system e In Windows XP click Start Turn Off Computer Turn off e In Windows Vista click Start click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down C eG The computer turns off after the operating system shutdown process is complete K NOTE Ensure that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system press and hold the power button for 4 seconds Disconnect the keyboard and mouse then disconnect the computer and monitor from their electrical outlets Press the power button on the computer to ground the system board Open the computer cover see Removing the Computer Cover on page 86 NOTICE The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature Locate the 2 pin password jumper on the system board see System Board Components on page 89 and then reinstall the jumper plug to enable the password feature Replace the computer
161. ontact Dell see Contacting Dell on page 179 0090 A possible graphics card failure has occurred Reseat any installed graphics cards see Cards on page 94 If available install a working graphics card into your computer If the problem persists contact Dell see Contacting Dell on page 179 66 Troubleshooting Light Pattern Problem Description Suggested Resolution A possible floppy drive or hard drive failure has Reseat all power and data cables O 009 occurred A possible USB failure has occurred Reinstall all USB devices and check all cable O D09 connections No memory modules are detected e If two or more memory modules are 0909009 installed remove the modules see Removing Memory on page 93 then reinstall one module see Installing Memory on page 92 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Installing Memory on page 92 If the problem persists contact Dell see Contacting Dell on page 179 09009 Memory modules are detected but a memory e configuration or compatibility error has occurred Ensure that no special requirements for memory module connector placement exist see Memory on page 90 Ensure that the memory
162. ooting 73 Dell Diagnostics Main Menu The following tests can be run from the Dell Diagnostics Main Menu Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of system devices The test typically takes an hour or more and periodically requires your input to answer specific questions Custom Test Tests a specific device in the system and can be used to customize the tests you want to run Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell see Contacting Dell on page 179 K NOTE The Service Tag for your computer is located at the top of each test screen When contacting Dell support have your Service Tag ready The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Function Results Displays the results of the test and any error conditions p aj J encounter
163. ort Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia 604 633 4966 604 633 3101 or toll free 801 1012 604 633 3101 or toll free 801 1012 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Canada North York Ontario International Access Code 011 Online Order Status Online Support AutoTech automated Hardware and Warranty Support Customer Service Home Home Office Small Business Medium Large Business Government Education Hardware Warranty Phone Support XPS Computers Only Computers for Home Home Office Computers for Small Medium Large Business Government Printers Projectors Televisions Handheld Digital Jukebox and Wireless Sales Home and Home Office Sales Small Business Medium Large Business Government Spare Parts and Extended Service www dell ca ostatus support ca dell com toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 906 3355 toll free 1 800 387 5757 toll free 1 866 398 8977 toll free 1 800 847 4096 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 999 3355 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands Online Support Technical Support Customer Service Sales la techsupport dell com 1 877 262 5415 Chile Santiago Country Cod
164. ound pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper 212 Glossary WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WWAN wireless wide area network A wireless high speed data network using cellular technology and covering a much larger geographic area than WLAN WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has
165. our printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information Troubleshooting 61 ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware View installed printers or fax printers 2 If the printer is listed right click the printer icon 3 Click Properties Ports For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB Windows Vista 1 Click Start Control Panel Hardware and Sound gt Printer 2 If the printer is listed right click the printer icon 3 Click Properties and click Ports 4 Adjust the settings as needed REINSTALL THE PRINTER DRIVER SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information G
166. over on page 86 Align the screw holes on the I O panel with the screw holes on the chassis and then tighten the four mounting screws Connect the control panel cable to the I O panel connector Replace the processor and card fan assembly Connect the front fan and the card fan to the system board Replace the processor airflow shroud see Installing the Processor Airflow Shroud Assembly on page 129 Replace any full length expansion cards see Installing PCI and PCI Express Cards on page 97 that were uninstalled during removal of the I O panel Replace the computer cover see Replacing the Computer Cover on page 159 Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Replacing the Battery A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Removing and Installing Parts 157 To replace the battery 1 2 3 4 9 10 Record all the screens in system setup see System Setup on page 166 so that you can restore
167. ow 12 VC DC Blue White DC Power Connectors P14 Peripheral 4 5 6 1 2 3 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 12 VB DC White 12 VA DC Yellow 2 COM Black COM Black 3 COM Black COM Black Removing and Installing Parts 149 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color 4 3 3 VDC Orange 3 3 VDC Orange 5 5 VDC Red 5 VDC Red 6 12 VC DC Blue White 12 VD DC Yellow White DC Power Connector P15 Graphics Card 1 KW PSU Only Pin Number Signal Name 18 AWG Wire Color l 12 VB DC White 2 12 VB DC White 3 12 VB DC White 4 COM Black 5 COM Black 6 COM Black 150 Removing and Installing Parts DC Power Connector P16 Graphics Card 1 KW PSU Only 4 5 6 an e e e 1 2 3 Pin Number Signal Name 18 AWG Wire Color i 12 VC DC Blue White 2 12 VC DC Blue White 3 12 VC DC Blue White 4 COM Black 5 COM Black 6 COM Black NOTE The P15 and P16 connectors are intended for use with the PCI Express graphics cards whose power requirements exceed 75 watts Removing the Power Supply 1 2 3 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 NOTICE Note the location and ID of each power connector before disconnecting the power supply cables
168. ower supply to the back of the computer chassis Replace the two hard drive bays Replace all hard drives installed in the interior hard drive bays see Installing a Hard Drive on page 110 Replace the optional hard drive fan if applicable see Installing the Optional Hard Drive Fan on page 138 Reattach each of the DC power cables that were previously connected carefully rerouting them as you found them Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on Removing and Installing Parts Front I O Panel Front I 0 Panel Components Tere 11 pa 6 5 1 external IEEE 1394 port 2 external USB ports 2 3 power diagnostics hard drive and network activity LEDs 4 headphone connector 5 microphone connector 6 internal front panel 1 0 connector 7 bottom LED connector 8 top LED connector 9 internal USB connector 10 power button connector 11 internal 1394 connector 12 internal audio interface connector Removing and Installing Parts 155 Removing the Front I 0 Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product
169. pe I and II CF I II MicroDrive card SecureDigital card SD MiniSD card MultiMediaCard MMC Reduced size MultiMediaCard RS MMC Memory Stick MS MS Pro MS Duo MS Pro Duo For information on installing a media card reader see Installing a Media Card Reader on page 121 Setting Up and Using YourComputer 41 42 1 xD Picture card and 2 Memory Stick MS MS 3 Secure Digital card SmartMedia Card SMC Pro MS Duo MS Pro Duo SD miniSD MultiMedia Card MMC RS MMC 4 CompactFlash card Type and II CF I II and MicroDrive card 1 Inspect the media card to determine the proper orientation for insertion 2 Slide the media card into the appropriate slot of the media card reader until it is completely seated in the connector If you encounter resistance remove the card check for proper orientation and then try again Network Setup Wizard The Microsoft Windows operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office Setting Up and Using Your Computer Windows XP 1 2 3 K Click Start point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated
170. powered CMOS memory to hold date time and system setup options COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM dual in line memory module A circuit board with memory chips that connects to a memory module on the system board DIN connector A round six pin connector that conforms to D
171. properly connected e If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Replacing the Battery on page 157 If the battery still does not work properly contact Dell see Contacting Dell on page 179 Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MicrosorT Windows RECOGNIZES THE DRIVE Windows XP e Click Start and click My Computer Windows Vista e Click the Windows Vista Start button and c
172. r Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 3 3 VDC Orange 3 3 VDC Orange 2 3 3 VDC SE Orange 3 3 VDC SE Orange 3 COM Black COM Black 4 5 VDC Red 5 VDC Red 5 COM Black COM Black 6 5 VDC Red 5 VDC Red 7 COM Black COM Black 8 POK Gray POK Gray 9 5 VFP Purple 5 VFP Purple 10 12 VD DC SE Yellow White 12 VD DC SE Yellow White ll 12 VD DC Yellow White 12 VD DC Yellow White 12 3 3 VDC Orange 3 3 VDC Orange 13 3 3 VDC Orange 3 3 VDC Orange 14 12 VDC Blue 12 VDC Blue 15 COM Black COM Black 16 PS_ON Green PS_ON Green 17 COM Black COM Black 18 COM Black COM Black Removing and Installing Parts 143 144 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color 19 COM Black COM Black 20 N C N A N C N A 21 5 VDC SE Red 5 VDC SE Red 22 5 VDC Red 5 VDC Red 23 5 VDC Red 5 VDC Red 24 COM Black COM Black DC Power Connector P2 11 12 13 14 15 16 17 18 19 20 CCS E5 e e Cal Calli E E gt E E E 6 e LE E E 1 2 3 4 5 6 8 9 10 1 KW Power Supply 750 KW Power Supply Pin Number Signal name 18 AWG Wire Color Signal name 18 AWG Wire Color l 12 VC DC Blue White 12 VC DC Blue White 2 12 VC DC Blue White 12 VC DC Blue White 3 COM Black COM Black 4 COM Black COM Black 5 12 VA DC SE Yellow 12 VA DC SE Yellow
173. ration on page 29 For information on how to install a hard drive see Installing a Hard Drive on page 110 1 Enable RAID for each applicable hard drive on your computer see Setting Your Computer to RAID Enabled Mode on page 33 Restart the computer Press lt Ctrl gt lt N gt when prompted to enter the RAID BIOS K NOTE If the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again The Define a New Array window appears Press lt Tab gt to navigate to the RAID Mode field To create a RAID 0 configuration use the arrow keys to select Striping To create a RAID 1 configuration use the arrow keys to select Mirroring To create a RAID 0 1 configuration use the arrow keys to select Stripe Mirroring To create a RAID 5 configuration use the arrow keys to select RAID 5 Press lt Tab gt to navigate to the Free Disks field Setting Up and Using YourComputer 33 34 6 Use the up and down arrow keys to select a hard drive to include in the RAID array and then use the right arrow key to move the selected drive from the Free Disks field to the Array Disks field Repeat for each disk you want to include in the RAID array K NOTE Your computer supports a maximum of two drives per RAID 1 array and four drives per RAID 0 array 7 After assigning the hard drives to an array press lt F9 gt The Clear disk data prompt appears NOTICE You
174. rd and on the hard drive allowing for more efficient utilization of space inside the chassis General Drive Installation Guidelines SATA hard drives should be connected to connectors labeled HDD on the system board Non hard drive SATA devices should be attached to the connectors labeled SATA with the exception of a 5th SATA hard drive installed in a 5 25 inch drive bay which much be connected to the SATAO connector IDE optical drives should be connected to the connectors labeled IDE Removing and Installing Parts 107 108 When connecting a SATA cable hold the cable by the connector at each end and press firmly into the connector When disconnecting a SATA cable hold the cable by the connector at each end and pull until the connector detaches gt i L 1 SATA data cable 2 SATA data connector onthe 3 SATA drive system board When you connect two IDE devices to a single IDE data cable and configure the devices for the cable select setting the device attached to the last connector on the data cable is primary or the boot device and the device attached to the middle connector on the data cable is the secondary device See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting To connect an IDE data cable align the tab on one connector with the notch on the other When disconnecting an IDE data cable grasp the colored pull tab and pull until
175. reate and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on TPM trusted platform module A hardware based security feature that when combined with security software enhances network and computer security by enabling features such as file and e mail protection travel module A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UAC user account control Microsoft Windows Vista security feature that when enabled provides an added layer of security between user accounts and access to operating system settings UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices D
176. reduce the risk of fire electric shock or injury do not overload an electrical outlet power strip or convenience receptacle The total ampere rating of all products plugged into an electrical outlet power strip or other receptacle should not exceed 80 percent of the branch circuit rating A CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift move or tilt the computer and always lift correctly to avoid injury avoid bending over while lifting NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis NOTICE Handle components and cards with care Do not touch the components or contacts on a card Instead hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor by its edges not by its pins Removing and Installing Parts 85 NOTICE When disconnecting a cable pull on the cable s connector or its strain relief loop not on the cable itself Some cables have connectors with locking tabs before disconnecting this type of cable press inward on the locking tabs to release the connector When connecting or disconnec
177. ree 0 800 222 0154 toll free 0 800 444 0724 0 810 444 3355 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 180 Appendix Online Support Technical Support Customer Service Sales Online Support Technical Support Technical Support for XPS computers only Home and Home Office Medium and Large Business Small Business Education Local Government Customer Service www dell com aw la techsupport dell com toll free 800 1578 support ap dell com support ap dell com contactus toll free 1300 790 877 toll free 1300 655 533 toll free 1800 633 559 toll free 1800 060 889 toll free 1300 662 196 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Austria Vienna International Access Code 900 Country Code 43 City Code 1 Online Support Technical Support for XPS computers only Home Small Business Sales Home Small Business Fax Home Small Business Customer Service Home Small Business Support Preferred Accounts Corporate Customer Service Preferred Accounts Corporate Support Switchboard support euro dell com tech_support_central_europe dell co m 08 20 24 05 30 81 08 20 24 05 30 00 08 20 24 05 30 49 08 20 24 05 30 14 08 20 24 05 30 17 08 20 24 05 30 16 08 20 24 05 30 17 08 20 24 05 30 00 Bahamas Online Support ww
178. rity information across three or more drives It provides data striping at the byte level and also stripe error correction information rotating parity array This results in excellent performance and good fault tolerance RAID level 5 is one of the most popular implementations of RAID RAID level 5 is faster than RAID level 1 but requires more hard drives than a RAID level 0 or RAID level 1 configuration RAID 5 Disk 0 Disk 1 Disk 2 If a drive failure occurs subsequent read and write operations are directed to the other surviving drives A replacement drive can then be rebuilt using the data from the surviving drives Also because data is duplicated on the primary and additional drives four 120 GB RAID level 1 drives collectively have a maximum of 360 GB on which to store data Configuring Your Hard Drives for RAID Your computer can be configured for RAID even if you did not select a RAID configuration when the computer was purchased For an explanation of RAID levels and their requirements see About Your RAID Configuration on page 29 For information on how to install a hard drive see Installing a Hard Drive on page 110 You can use one of two methods to configure RAID hard drive volumes The first method uses the NVIDIA MediaShield ROM utility and is performed before you install the operating system onto the hard drive The second method uses NVIDIA MediaShield and is performed after you have installed the operating syste
179. rocessor airflow shroud Installing the CPU Fan 1 With the fan power cable oriented downward align the rubber grommets in the fan with the holes in each corner of the processor airflow shroud then pull the grommets through until they snap into place K NOTE Airflow direction and orientation are shown on the side of the fan 136 Removing and Installing Parts 5 1 rubber grommet 4 2 CPU fan 3 processor airflow shroud Replace the processor airflow shroud see Installing the Processor Airflow Shroud Assembly on page 129 Connect the fan cable to the FAN _CPU connector on the system board see System Board Components on page 89 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into your computer Connect your computer and devices to electrical outlets and then turn them on Removing the Optional Hard Drive Fan 1 2 3 4 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove all installed memory modules see Removing Memory on page 93 Disconnect the fan cable from the FAN_HDD connector on the system board see System Board Components on page 89 Press the release latch on the hard drive fan and slide it out from between the hard drive bays then lift it from the computer R
180. roubleshooting conflicts 83 Dell Diagnostics 72 diagnostic lights 66 Hardware Troubleshooter 83 Help and Support 11 restore to previous state 78 TV connect to computer 22 U USB booting to devices 173 connector 18 connectors 15 V video problems 63 volume adjusting 63 warranty information 9 Windows Vista Device Driver Rollback 76 Factory Image Restore 80 Help and Support 11 hibernate mode 47 Network Setup Wizard 42 reinstalling 12 78 sleep mode 47 System Restore 78 Windows XP Device Driver Rollback 76 Help and Support 11 hibernate mode 45 Network Setup Wizard 42 PC Restore 80 reinstalling 12 78 standby mode 44 System Restore 78 wizards Network Setup Wizard 42 Index 217 218 Index
181. s and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 89 If the power light is blinking amber the computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch is set to match the AC power at your location if applicable Ensure that the processor power cable is securely connected to the system board see System Board Components on page 89 If the power light is steady amber a device may be malfunctioning or incorrectly installed Remove and then reinstall the memory modules see Memory on page 90 Remove and then reinstall any cards see Cards on page 94 Eliminate interference Some possible causes of interference are Power keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Troubleshooting 65 Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To help troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see Front View on page 13 When the co
182. s the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore or Factory Image Restore Windows XP Dell PC Restore Using PC Restore 1 7 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot Click Restore and click Confirm The restore process takes approximately 6 to 10 minutes to complete When prompted click Finish to reboot the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the c
183. s working by testing it with another device such as a lamp e Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 89 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem may exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable Ensure that all components and cables are properly installed and securely connected to the system board see System Board Components on page 89 IF THE POWER LIGHT IS STEADY AMBER A device may be malfunctioning or incorrectly installed e Ensure that the processor power cable is securely connected to the system board power connector POWER2 see System Board Components on page 89 e Remove and then reinstall all memory modules see Memory on page 90 e Remove and then reinstall any expansion cards including graphics cards see Removing PCI and PCI Express Cards on page 95 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices connected to the same power strip e Multiple power strips connected to the same electrical outlet Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for y
184. same image e In extended desktop mode you can drag objects from one screen to the other increasing the amount of viewable work space For more information on changing the display settings for your graphics card see the device s User s Guide in the Help and Support Center From the Help and Support Center click User and system guides Device guides and then select the guide for your graphics card 28 Setting Up and Using Your Computer About Your RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must initially be set up as a single drive RAID 0 array before the operating system is loaded onto the drive see Using the NVIDIA MediaShield ROM Utility on page 33 for instructions This section provides an overview of the RAID configuration you may have selected when you purchased your computer There are several RAID configurations available in the computer industry for different types of uses Your computer supports RAID level 0 RAID level 1 RAID level 5 customer installed or RAID level 0 1 customer installed A RAID level 0 configuration is recommended for high performance programs while RAID level 1 is recommended for users that desire a high level of data integrity K NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration The drives in a RAID
185. select Integrated NIC Controller and then change the setting to Off 2 Connect the network cable to the add in network adapter connectors Do not connect the network cable to the integrated connector on the back panel If you removed an add in network connector y 1 Enter system setup see Entering System Setup on page 166 select Integrated NIC Controller and then change the setting to On 2 Connect the network cable to the integrated connector on the back panel of the computer Drives Your computer supports e Six SATA devices hard drives or optical drives e Two IDE devices two hard drives or two optical drives e One floppy drive e One Media Card Reader NOTICE When removing and replacing drives be sure to leave the drive data and power cables connected to the system board K NOTE The 5 25 inch Media Card Reader floppy drive carrier is not interchangeable with the hard drive carrier Removing and Installing Parts 1 optical drive bays 4 2 floppy drive media card 3 hard drive bays 4 reader About Serial ATA Drives Your computer supports up to four serial ATA hard drives and two serial ATA optical drives Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables e Improved cable routing facilitates more efficient airflow inside the chassis Compact cable connectors save space on the system boa
186. select setting Removing and Installing Parts 125 6 If no screws are attached to the drive check the inside of the drive panel for screws and if screws are present attach the screws to the new drive amp 1 amp ae i 2 a 1 optical drive 2 shoulder screws 3 7 Gently slide the drive into the drive bay until you hear a click or feel the drive securely installed 1 drive release latch 2 optical drive 126 Removing and Installing Parts 10 11 12 13 Attach the power and data cables to the optical drive To locate the system board connector see System Board Components on page 89 1 power cable 2 data cable Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents Replace the drive panel see Replacing the Drive Panel on page 114 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable in to the network port or device and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see Entering System Setup on page 166 and select the appropriate Drive option Removing and Installing Parts 127 Processor Airflow Shroud A CAUTION Before you perform this pr
187. sk space is added to the free space allocation on the hard drive Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window and restart the computer Windows Vista Dell Factory Image Restore Using Factory Image Restore 1 Turn on the computer When the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window Select Repair Your Computer The System Recovery Options window appears Select a keyboard layout and click Next To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK Click Dell Factory Image Restore K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears Click Next The Confirm Data Deletion screen appears Troubleshooting 81 NOTICE If you do not want to proceed with Factory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory in
188. ssing pins CHECK THE MONITOR POWER LIGHT e If the power light is lit or blinking the monitor has power e If the power light is off firmly press the button to ensure that the monitor is turned on e If the power light is blinking press a key on the keyboard or move the mouse to resume normal operation TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 66 CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is positioned at least 60 centimeters 2 feet away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click Start Control Panel Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Windows Vista 1 Click Start i Control P
189. stalled applications have been restored to factory condition 8 Click Finish to reboot the system Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Using Windows Device Driver Rollback on page 76 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 78 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items e Dell Operating System media e Dell Drivers and Utilities media K NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows XP or Windows Vista The reinstallation process can take 1 to 2 hours to complete After you reinstall the operat
190. system board and lists the controller details e Off A device attached to the interface is not usable e On A device attached to the interface is usable SMART Reporting Off default Determines whether hard drive errors for internal drives are reported during system startup e Off Errors are not reported e On Errors are reported Onboard Devices Integrated NIC On default Enables or disables the integrated network interface controller NIC e Off The integrated NIC is disabled e On The integrated NIC is enabled On w PXE The integrated NIC is on with PXE enabled NOTE PXE is required only if you are booting to an operating system located on another computer If a boot routine is not available from the remote system the computer attempts to boot from the next device listed in the boot sequence 168 Appendix Integrated Audio Enables or disables the onboard audio controller On default e Off Integrated audio is disabled On Integrated audio is enabled USB Controller Enables or disables the internal USB controller On default e Off The USB controller is disabled e On The USB controller is enabled e No Boot The USB controller is enabled however the BIOS will not recognize USB storage devices NOTE Operating systems with USB support will recognize USB storage devices regardless of the No Boot setting 1394 Controller Enables or disa
191. t Turn Off Computer Stand by To exit from standby mode press a key on the keyboard or move the mouse Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in prior to entering hibernate mode To activate hibernate mode 1 Click Start Control Panel Pick a category Performance and Maintenance 2 Under or pick a Control Panel icon click Power Options 3 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Because the keyboard and mouse do not function in hibernate mode pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click St
192. t bidirectional speed 40 Gbps Drives Available devices Externally accessible Internally accessible Serial ATA drive floppy drive memory devices Blu ray Disc drive DVD drive DVD RW drive CD RW DVD combo drive and media card reader two 3 5 inch drive bays four 5 25 inch drive bays four 3 5 inch drive bays for hard drives Connectors External connectors IEEE 1394 Network adapter PS 2 keyboard and mouse USB System board connectors IDE drive Serial ATA Floppy drive Fan Liquid cooling optional PCI PCI Express x1 PCI Express x16 SLOT card length up to 17 8 cm 7 inches only PCI Express x16 front and back panel 6 pin serial connectors RJ45 connector two 6 pin mini DIN two front panel six back panel and two internal USB 2 0 compliant connectors one 40 pin connector six 7 pin connectors 34 pin connector three 5 pin connectors one 12 pin connector three 124 pin connectors 36 pin connector 164 pin connector three 164 pin connectors Controls and Lights Power control Power light Hard drive access light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem green Appendix 163 164 Controls and Lights continued Ne twork activity light front panel Link inte
193. t for XPS computers only Technical Support Technical Support Fax Home Small Business Customer Service Relational Customer Service Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax support euro dell com 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 194 Appendix Online Support Technical Support for XPS computers only Technical Support Customer Service Sales support ap dell com support ap dell com contactus toll free 0800 335 540 0800 441 567 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Nicaragua Online Support www dell com ni Technical Support Customer Service Sales la techsupport dell com 0101 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Online Support Technical Support for XPS computers only Technical Support Relational Customer Service Home Small Business Customer Service Switchboard Fax Switchboard support euro dell com 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Panama Peru Online Support Technical Support Customer Service Sales Online Support Techni
194. t provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems Glossary 207 MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings media bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Dev
195. t your RAID configuration Mirroring in the management utility window 3 Select Rebuild Array in the System Tasks pane The NVIDIA Rebuild Array Wizard appears 36 Setting Up and Using Your Computer Click Next Select the hard drive you want to rebuild by clicking the checkbox beside it Click Next Click Finish The MediaShield RAID management utility window appears and displays the status of the rebuild process u 00O 0o A K NOTE You can use your computer while the computer is rebuilding the array K NOTE You can use any available RAID enabled free disk to rebuild an array Using Multimedia NOTICE Do not press down on the optical drive tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer while playing media 1 To open the tray press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 To close the tray press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create media Setting Up and Using Your Computer 37 ACD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to
196. tag SERR Message Controls the SERR message mechanism Some graphics cards require that the On default SERR Message mechanism be disabled e Off Do not use the SERR message mechanism On Use the SERR message mechanism Load Defaults This setting restores the computer s factory installed default settings Cancel Do not restore factory installed default settings Continue Restore factory installed default settings Event Log Displays the system event log e Mark all entries Mark all event log entries as read R Clear log Clear all event log entries NOTE Once an event log entry is marked as read R that entry cannot be marked as unread U POST Behavior Fastboot Enables or disables the option to speed up the boot process by skipping some On default compatibility tests Off Do not skip any steps in the boot process e On Boot quickly Numlock Key Enables or disables the numerical and mathematical features of the rightmost On default bank of keys on the keyboard e Off Right keypad keys function as arrows e On Right keypad keys function as numbers POST Hotkeys Specifies the function keys to display on the screen when the computer starts Setup amp Boot Menu e Setup amp Boot Menu Display both messages F2 Setup and F12 Boot default Menu e Setup Display the setup message only F2 Setup Boot Menu Display the Quickboot message only F12 Boot Menu None Neither
197. the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall 1 release tab 2 card retainer 3 alignment guide 4 fan bracket 7 Press the release tab if present on the system board connector as you grasp the card by its top corners and then ease the card out of the connector K NOTE If the card is full length press the release tab on the end of the alignment guides on the fan bracket Removing and Installing Parts 101 102 11 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot Install a filler bracket in the empty card slot opening If you are replacing the card see Installing a PCI Express Graphics Card in a Dual Configuration on page 102 K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer K NOTE The graphics card bridge not present in all dual graphics configurations is not necessary in a single graphics card configuration NOTICE Before rotating the card retainer back into place ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipm
198. the connector detaches Hard Drive Removing a Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE If you are replacing a hard drive that contains data that you want to keep back up your files before you begin this procedure 1 Follow the procedures in Before You Begin on page 85 2 Remove the computer cover see Removing the Computer Cover on page 86 3 Disconnect the power cable and the data cable from the hard drive Removing and Installing Parts data cable 2 power cable 1 4 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the hard drive bay 109 Removing and Installing Parts 1 blue tabs 2 2 hard drive 3 hard drive bay 5 Ensure that all connectors are properly cabled and firmly seated 6 Replace the computer cover see Replacing the Computer Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect the computer and devices to electrical outlets and turn them on Installing a Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Pr
199. tilities media to your hard drive you may be required to update the driver manually Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance System System Properties Hardware Device Manager 3 Double click the type of device for which you are installing the driver 4 Right click the device for which the driver is being reinstalled then click Properties 5 Click Driver Update Driver Install from a list or specific location Advanced gt Next 6 Click to check Include this location in the search then click Browse and navigate to where the driver files are located on your hard drive 7 When the name of the appropriate driver appears click Next 8 Click Finish and restart your computer Windows Vista 1 Click Start gt Computer System Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 2 Double click the type of device for which you are installing the driver for example Audio or Video 3 Double click the name of the device for which you are installing the driver 4 Click Driver Update Driver Browse my computer for driver software 5 Click Browse and browse to the location to which you previously copied the driver files Troubleshooting 77 6 When the name of the appropriate driver appears click the name of the driver 7
200. ting a cable ensure that the connectors are correctly oriented and aligned to avoid damage to the connector and or the connector s pins Ensure that the work surface is level and protected to prevent either the surface or the computer from being scratched NOTICE To avoid losing data save any work in progress and exit all open programs before turning off your computer Shut down the operating system In Windows XP click Start Turn Off Computer Turn off e In Windows Vista click click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down The computer turns off after the operating system shutdown process is complete Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off NOTICE When disconnecting a network cable first unplug the cable from your computer and then unplug it from the network port or device Disconnect all external cables from the computer Carefully lift the rear of the computer and rotate the stabilizing feet into the closed position With the help of an assistant carefully lay the computer down on a flat surface with the computer cover facing up Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions
201. to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously Hz hertz A unit of frequency measurement that equ
202. toration is complete Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Click Undo my last restoration and click Next Windows Vista 1 Click Start 2 Inthe Start Search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next Enabling System Restore K NOTE Windows Vista does not disable System Restore regardless of low disk space Therefore the steps below apply only to Windows XP If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start Control Panel Performance and Maintenance gt System 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked Using Dell PC Restore and Dell Factory Image Restore NOTICE Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell PC Restore by Symantec and Dell Factory Image Restore may not be available in certain countries or on certain computers Troubleshooting 79 Use Dell PC Restore Windows XP or Dell Factory Image Restore Windows Vista only a
203. tup on page 166 and confirm that drive A or drive C is properly identified Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems on page 53 and run Dell Diagnostics before you contact Dell for technical assistance K NOTE Dell Diagnostics only operate on Dell computers Run Dell Diagnostics from your hard drive or from the Drivers and Utilities media Starting Dell Diagnostics From Your Hard Drive 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu K NOTE If at any time a message appears stating that no diagnostics utility partition has been found run Dell Diagnostics from your Drivers and Utilities media see Starting Dell Diagnostics From the Drivers and Utilities Media on page 73 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the ke
204. ual graphics card configurations with multi GPU technology enabled support only a single monitor The monitor must be connected to the primary graphics card in order to function K NOTE If you have modified your primary graphics card settings in the BIOS then the left DVI connector at the rear of your computer is the default primary connector K NOTE If your primary graphics card is equipped with two DVI ports and you are using a monitor with a VGA connector a DVI to VGA adapter is required to connect the monitor See Connecting a Monitor With an Adapter on page 24 Setting Up and Using YourComputer 25 26 ee GEES primary video card Save and close all open files and exit all open programs Shut down the operating system e In Windows XP click Start Turn Off Computer Turn off In Windows Vista click Start click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 6 a The computer turns off after the operating system shutdown process is complete Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Connect the DVI or VGA connector of your monitor to the appropriate connector on the computer s primary graphics card To connect a monitor with a DVI
205. uble click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE If your computer came with a PCI graphics card installed removal of the card is not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove the card store it in a safe and secure location For information about your graphics card go to support dell com The screen is blank K NOTE For troubleshooting procedures see the monitor s documentation Troubleshooting 63 64 The screen is difficult to read CHECK THE MONITOR CABLE CONNECTION e Ensure that the monitor cable is connected to the correct graphics card for dual graphics card configurations e If you are using the optional DVI to VGA adapter ensure that the adapter is correctly attached to the graphics card and monitor e Ensure that the monitor cable is connected as shown on the setup diagram for your computer e Remove any video extension cables and connect the monitor directly to the computer e Swap the computer and monitor power cables to determine if the monitor s power cable is defective e Check the connectors for bent or broken pins it is normal for monitor cable connectors to have mi
206. uide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for information on cable connections e Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware gt Scanners and Cameras 2 If your scanner is listed Windows recognizes the scanner Windows Vista 1 Click Start Control Panel Hardware and Sound gt Scanners and Cameras 2 If the scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions 62 Troubleshooting Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from speakers K NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or off CHECK THE SPEAKER CABLE CONNECTI
207. umentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the operating system on your computer you should also reinstall the DSS utility DSS automatically detects your computer and operating system and installs the updates appropriate for your configuration providing critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Desktop System Software 1 Go to support dell com select your business segment and then enter your Service Tag or product model 2 Select Drivers amp Downloads and then click Go 3 Select your operating system and language and then search for the keyword Desktop System Software NOTE The support dell com user interface may vary depending on your selections How to use your Windows operating system How to work with programs and files How to personalize my desktop Windows Help and Support 1 To access Windows Help and Support e In Windows XP click Start and click Help and Support e In Windows Vista click the Windows Vista Start button and click Help
208. unit of data interpreted by your computer TM Blu ray Disc BD An optical storage technology offering storage capacity of up to 50 GB full 1080p video resolution HDTV required and as many as 7 1 channels of native uncompressed surround sound Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer attempts to boot bootable media A CD DVD or floppy disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD DVD or floppy disk available Your Drivers and Utilities media is an example of bootable media bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output Glossary 203 bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information byte The basic data unit used by your computer A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be
209. upport Home and Small Business Technical Support Corporate Customer Service Home and Small Business Customer Service Corporate Main Fax Sales sup port euro dell com Tech_support_central_Europe dell co m 0848 338 857 0844 811 411 0844 822 844 0848 802 202 0848 821 721 0848 335 599 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 198 Appendix Online Support Technical Support XPS computers only Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support Servers and Storage Customer Service Transaction Sales Corporate Sales support ap dell com support dell com cn email toll toll toll free 0080 186 3085 free 0080 186 1011 free 0080 160 1256 toll free 0080 160 1250 toll toll option 5 free 0080 165 1228 free 0080 165 1227 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Thailand International Access Code 001 Country Code 66 Online Support Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Corporate Sales Transaction Sales support ap dell com toll free 1800 0060 07 toll free 1800 0600 09 toll free
210. urs Try closing all programs before you write to the optical TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC See Configuring Power Management Settings on page 47 or search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems RuN CHECK Disk Windows XP 1 Click Start and click My Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now 4 Click Scan for and attempt recovery of bad sectors and click Start Windows Vista 1 Click Start and click Computer 2 Right click Local Disk C 54 Troubleshooting 3 Click Properties Tools Check Now The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Follow the instructions on the screen E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while itis connected to a digital telephone network K NOTE Do not plug a telephone cable into the network adapter connector see Back I O Connectors on page 17 CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools Options Securit
211. uter To access Power Options Properties click Start Control Panel System and Maintenance gt Power Options Setting Up and Using YourComputer 47 48 Setting Up and Using Your Computer Optimizing for Greater Performance Understanding Dual Graphics Technology With dual graphics technology an optional second PCI Express graphics card will significantly increase graphics performance on your computer Benefits of this technology can be seen in the improved portrayal of the 3D graphics used in gaming and design applications Each graphics card includes at least one graphics processing unit GPU In dual graphics card configurations multiple GPUs dynamically share their workload to provide the best possible performance For a given application the software selects the optimum rendering processing mode For more information about your graphics card go to support dell com Understanding CPU Overclocking NOTICE Dell does not recommend operating the processor or other system components beyond the factory default settings This may cause system instability and reduce the operating life of your system components NOTICE Dell Technical Support will verify the full functionality of the CPU at the factory default setting and support the CPU performance settings available within the system BIOS Dell does not provide technical support for any hardware or software issues arising from any third party applications used to en
212. uter Cover on page 159 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 131 132 Fans Removing the Card Fan 1 2 3 4 Follow the procedures in Before You Begin on page 85 Remove the computer cover see Removing the Computer Cover on page 86 Remove any full length expansion cards see Removing PCI and PCI Express Cards on page 95 Disconnect the fan cable from the FAN_CAGE connector on the system board see System Board Components on page 89 Press down on the two tabs along the top of the fan cage then slide the fan cage back and out of the cage housing Removing and Installing Parts tab 2 3 fan cage 2 cage housing 1 6 In succession carefully pull on each corner of the fan to detach the rubber grommets securing the fan to the fan cage 133 Removing and Installing Parts 134 1 card fan 2 rubber grommet 4 3 fan cage Installing the Card Fan NOTICE Ensure the fan cable is correctly routed through the opening in the lower right corner of the fan cage 1 With the fan power cable oriented downward align the rubber grommets in the fan with the holes in each corner of the fan cage then pull the grommets through until they snap into place K NOTE Airflow direction and orientation ar
213. vation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme Advanced Tab The Advanced tab allows you to e Place the power options icon i pa in the Windows taskbar for quick access Set the computer to prompt you tor your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings as defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click Start Help and Support Performance and maintenance 2 In the Performance and maintenance window click Conserving power on your computer 46 Setting Up and Using Your Computer Power Management Options
214. w dell com bs la techsupport dell com Technical Support Customer Service Sales toll free 1 866 874 3038 Barbados Online Support www dell com bb Technical Support Customer Service Sales la techsupport dell com 1 800 534 3142 Belgium Brussels Online Support support curo dell com International Access Code 00 Technical Support for XPS computers only 02 481 92 96 Country Code 32 General Support 02 481 92 88 City Code 2 General Support Fax 02 481 92 95 Customer Service 02713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Online Support www dell com bm la techsupport dell com Technical Support Customer Service Sales 1 877 890 0751 Bolivia Online Support www dell com bo Technical Support Customer Service Sales la techsupport dell com toll free 800 10 0238 Appendix 181 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Brazil Online Support www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Service and Tech Support Technical Support Fax Customer Service Fax Sales BR_TechSupport dell com 0800 970 3355 51 2104 5470 51 2104 5480 0800 970 3390 British Virgin Islands Technical Support Customer Service Sales toll free 1 866 278 6820 Brunei Country Code 673 182 Appendix Technical Supp
215. ws XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode it returns to the operating state it was in prior to entering the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows K NOTE The procedures to activate the standby and hibernate modes may vary according to your operating system Standby Mode Standby mode conserves power by turning off the display and the hard drive after a designated period of time known as a time out When the computer exits from standby mode it returns to the operating state it was in prior to entering standby mode NOTICE If your computer loses power while in standby mode it may lose data 44 Setting Up and Using Your Computer To set standby mode to automatically activate after a defined period of inactivity 1 Click Start Control Panel Pick a category Performance and Maintenance 2 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click Start g
216. y 2 Click Do not allow attachments to remove the checkmark as needed CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem the jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone then listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 meters 10 feet or more in length try a shorter one RUN THE MODEM DIAGNOSTIC TOOL Windows XP 1 Click Start All Programs Modem Helper 2 Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on certain computers Windows Vista 1 Click Start e All Programs Modem Diagnostic Tool 2 Follow the instructions on the screen to identify and resolve modem problems Modem diagnostics are not available on all computers Troubleshooting 55 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardwar
217. yboard to highlight Boot to Utility Partition and then press lt Enter gt K NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup 72 Troubleshooting At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu on page 74 K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the Dell Diagnostics Main Menu Close the Main Menu window to exit Dell Diagnostics and restart the computer Starting Dell Diagnostics From the Drivers and Utilities Media 1 2 3 10 11 12 Turn on your computer Press the eject button on the front of the optical drive to open the drive tray Place the Drivers and Utilities media in the center of the drive tray then press the eject button or gently push on the tray to close it Restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the Boot Device Menu appears If you wait too long and the Windows logo appe
218. you are using is supported by your computer see Memory on page 161 If the problem persists contact Dell see Contacting Dell on page 179 Troubleshooting 67 Light Pattern Problem Description Suggested Resolution 009009 A possible expansion card failure has occurred 1 Determine if a conflict exists by removing an expansion card not a graphics card and restarting the computer see Removing PCI and PCI Express Cards on page 95 2 If the problem persists reinstall the card you removed then remove a different card and restart the computer 3 Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Troubleshooting Software and Hardware Problems on page 83 4 If the problem persists contact Dell see Contacting Dell on page 179 00009 Another failure has occurred Ensure that all hard drive and optical drive cables are properly connected to the system board see System Board Components on page 89 e If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly e If the operating system is attempting to boot from a device such as the floppy drive or optical drive check system setup see System Setup on page 166 to ensure the boot sequenc

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