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Dell DR4100 User's Manual

1. Figure 10 Memory Socket Locations Memory channels are organized as follows Processor 1 Processor 2 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 B1086 B2 B9 B5 B1 35 Gen eral Memory Module Installation Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines Up to two quad rank RDIMMs and up to three dual or single rank RDIMMs can be populated per channel When a quad rank RDIMM is populated in the first slot with white release levers the third DIMM slot in the channel with green release levers cannot be populated Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Do not populate the third DIMM socket
2. Figure 39 Removing and Installing the 3 5 Inch x12 SAS Backplane 1 release tabs 2 8 power cable B 2 pass through 12C cable 9 front I O cable 3 left control panel cable 10 right control panel cable 4 12C cable 11 x12 hard drive backplane 5 power cable A 12 hard drive backplane connectors 12 6 USB cable 7 SAS cables 3 72 SAS SAS SAS Figure 40 Cabling Diagram 3 5 Inch x12 SAS Backplane 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on the system board 5 SAS backplane Installing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform oon ear a Ny gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Use the hooks at the base of the chassis as guides to align the hard drive backplane Slide down the hard drive backplane until the release tabs snap into place Connect the SAS data signal and power cable s to the backplane Replace the cooling fan assembly Replace the cooling shroud Install the hard drives in their original locations Close the system Reconnect the system
3. K NOTE Applies to data center and non data center e Residual dust present in the air must have a environments deliquescent point less than 60 relative humidity Gaseous Contamination K NOTE Maximum corrosive contaminant levels measured at lt 50 relative humidity Copper Coupon Corrosion Rate lt 300 month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate lt 200 A month as defined by AHSRAE TC9 9 101 102 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay Error Code Message Information AMP0302 Message The system board lt name gt current is greater than the upper warning threshold Details System board lt name gt current is outside of the optimum range Action f f 1 Review system power policy 2 Check
4. Sp mm N em om P Sa Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 30 Removing and Installing the Internal Dual SD Module 1 blue pull tab 2 SD card 1 3 SD card 2 4 dual SD module 5 connector on the system board Installing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 59 9 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser cage 3 and any card s installed in the riser Locate the J_IDSDM connector on the system board Align the connectors on the system board and the dual SD module Holding the tab push the dual SD module until it is firmly seated on the system board Replace the expansion card riser 1 and if applicable replace the card s in the riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system includes a dedicat
5. Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply lt number gt is lost The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply Power supply lt number gt type mismatch Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number is absent The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Cannot communicate with power supply lt number The power supply may operate however power supply monitoring is degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help The temperature for power supply lt number gt is in a warning range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures 111 Error Code PSU0033 PSU0034 PSU0035 PSU0036 PSU0037 PSU0076 112 Message Information
6. ZA CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing The Power Supply Blank SA CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank 69 Figure 37 Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery A A 70 WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should o
7. 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier Cooling Fans Your system supports hot swappable cooling fans 43 NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time A CAUTION Do not operate the system wit
8. L 38 37 36 35 34 33 32 31 30 29 Figure 45 System Board Jumpers and Connectors Item Connector 1 J_PS2 2 J_SATA_CD 3 J_SATA_TBU 4 J_BPO 5 J_TBU J_PS1 7 J_IDSDM 8 J_NDC 9 J_RISER_3A 10 J_RISER_3B 94 es 25 28 Description PSU 2 power connector Optical drive SATA connector Tape backup unit SATA connector Optical drive power connector Tape backup unit power connector PSU 1 power connector Internal dual SD module connector Network daughter card connector Riser 3 connector Riser 3 connector Connector J_USB J_VIDEO_REAR J_COM1 J_IDRAC_RJ45 J_CYC CYC_ID J_RISER_2A J_RISER_1A J_RISER_2B J_RISER_1B J_STORAGE J_SASX8 J_USB_INT J_SAS_PCH BAT CPU2 B10 B6 B2 B9 B5 B1 J_BP3 J_BP_SIG3 J_FAN2U_6 J_BP_SIG2 J_FAN2U_5 J_BP2 J_FAN2U_4 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 J_FAN2U_3 J_BP1 J_FAN2U_2 J_FAN2U_1 A3 A7 A11 A4 A8 A12 J_CP CRU J_FP_USB Description USB connector Video connector Serial connector iDRAC7 connector System identification connector System identification button Riser 2 connector Riser 1 connector Riser 2 connector Riser 1 connector Integrated storage controller card connector Mini SAS connector Internal USB connector SAS connector for software RAID Battery connector Processor socket 2 Memory module sockets Backplane power connector Backplane signal connector 3 Cooling fan connector Backplane signal connector 2 Cool
9. Message Details Action Message Details Action Message Action Message Details Action Message Action Message Details Action The temperature for power supply lt number gt is outside of the allowable range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures An under voltage fault detected on power supply lt number gt This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help An over voltage fault detected on power supply lt number gt Check input power or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply lt number gt This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Fan failure detected on power supply lt number gt Check for fan blockage If the problem persists see Getting Help A power supply wattage mismatch is detected power supply lt number gt is rated for
10. contaminating the processor socket 13 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 14 Place the heat sink on the processor 15 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 16 Install the cooling shroud 17 Close the system 18 Reconnect your system and peripherals to their electrical outlets and turn on the system 19 Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration 20 Run the system diagnostics to verify that the new processor operates correctly Power Supplies Your system supports two 750 W power supply modules When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency K NOTE If two power supplies are used they must be of the same type and have the same maximum output power 67 Power Supply Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy When the Hot Spare feature is enabled a redundant power supply is switched to a sleep state The active power supply supports 100 of the load thus operating at higher efficiency The redundant power supply in
11. 1 1 expansion card riser 1 cage 2 expansion card connector 3 expansion card 4 expansion card latches 2 Installing An Expansion Card Into The Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service technician You should only perform zl Sp an Ss Sa 54 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser Press tab A and rotate the latch clockwise Press tab B and rotate the latch down Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Insert the card edge connector firmly into the expansion card connector until the card is fully seated Close the expansion card latches H applicable connect any cables to the expansion card Install the expansion card riser Close the system Reconne
12. 2 Of 3 52 Removing An Expansion Card From The Expansion Card Riser 1 53 Installing An Expansion Card Into The Expansion Card Riser 1 54 Removing Expansion Card Risers Installing Expansion Card Risers ENEE Internal Dual SD Module egene ee El Ae eg ege eh ees Removing The Internal Dual SD Module 58 Installing The Internal Dual SD Module 59 Integrated Storage Controller Card 60 Removing The Integrated Storage Controller Can 60 Installing The Integrated Storage Controller Card Network Daughter Card wicicsccccccceccssceuscesdesvecceslencvscssnsslecvectngcseecsescsesvectvacscvedsnedsedvecsedescvedsudcsddunesessscvedesvervenvedeavtce Removing The Network Daughter Card Installing The Network Daughter Carl NIE TEE Removing A ProC eemnt tics deiere anadate SEN iaraa letbcncetavabeetia den duadabecuccevenveevecldablich Catvasdeveesdenedsdebd chvtses Installing A ProG SSOP sccssceciesicsccsccdectovceveveesetaseashavedec diiint diiin iada dirai didda diaii aida diaa AELE O EEEE S E E AEA Power Supply Hot Spare Feature ENEE Removing An AC Power Supplly ccssccsssccssscsseccsescsescsseccsesescscsseecaeseacseceesesesescaesesseacueacaecesaeacaeseuaeesaeecaeseuees Installing An AC Power Supp Removing The Power Supply Blank Installing The Power Supply Blank System Rattenm ode DEENEN EENEG Replacing The System Battery Hard Drive Bae EE Removing The Hard Drive Backpolane NENNEN Installing The Hard Drive Backplane csscssessss
13. 5 4 3 2 1 SAS A1 LH KZ LE L SAS SAS SAS Ai A B Figure 42 Cabling Diagram Optional 2 5 Inch x2 Hard Drive Backplane back 1 PCle card holder 5 SAS connector on the system board 2 hard drive backplane back 6 cable retention bracket 3 system board 7 x12 or x24 hard drive backplane 4 integrated storage controller card Installing The Hard Drive Backplane Back A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 75 SE ES E E er Sa e e Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Align the notches on the backplane with the notches on the chassis Lift the release pin and slide the backplane on the chassis until firmly seated Release the release pin to lock the backplane to the chassis Reconnect all the cables to the backplane Install both the hard drives in their original location Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 0 Panel Removing The 1 0 Panel A CAUTI
14. 5 inch hard drive chassis NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Maximum Temperature Gradient Operating and Storage Storage Temperature Limits Temperature Continuous Operation Temperature Ranges for altitude less than 950 m or 3117 ft 20 C h 36 F h 40 C to 65 C 40 F to 149 F 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment 99 Environmental Humidity Percentage Range Relative humidity Storage Maximum vibration Operating Storage Maximum shock Operating Storage Maximum Altitude Operating Storage Operating Altitude De rating Up to 35 C 95 F 35 C to 40 C 95 F to 104 F 40 C to 45 C 104 F to 113 F Particulate Contamination 10 to 80 Relative Humidity with 26 C 78 8 F maximum dew point 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times 0 26 Dune at 5 Hz to 350 Hz all operation orientations 1 87 Dune at 10 Hz to 500 Hz for 15 min all six sides tested One shock pulse in the positive z axis one pulse on each side of the system of 31 G for 2 6 m in the operational orientation Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 m
15. Condition Indicator Pattern RAID Only Blinks green two Identifying drive or preparing for removal times per second Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber Predicted drive failure and off Blinks amber four Drive failed times per second Blinks green slowly Drive rebuilding Drive Status Condition Indicator Pattern RAID Only Steady green Drive online Blinks green three Rebuild aborted seconds amber three seconds and off six seconds Back Panel Features And Indicators The following topic describes the back panel features and indicators of the Dell DR4100 system 123 45 6 7 8 9 10 nu 12 Figure 3 Back Panel Features And Indicators Item Indicator Button or Icon Description Connector 1 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack e When one ofthese buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again e Press to toggle the system ID on and off e Ifthe system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode e To reset iDRAC if not disabled in F2 iDRAC setup press and hold t
16. Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost CIE C States Monitor Mwait Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when itis idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles exce
17. Read and follow the safety instructions that came with the product Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them IN CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention sockets Wait 30 seconds for the heat sink to loosen from the processor 63 6 Loosen the second heat sink retention socket 7 Lift the heat sink away from the processor and set the heat sink aside Figure 33 Removing and Installing the Processor Heat Sink 1 heat sink 2 retention sockets 2 3 retention screws 2 4 processor CAUTION The processor is held in its socket
18. and Installing the Integrated Storage Controller Card 1 storage connector on the system board 2 storage controller card 3 storage controller card holder 4 release levers 2 Installing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform soa Pony gt ee go troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the cooling shroud Remove the expansion card riser 1 Align one end of the card with the card holder on the system board Lower the other end of the card into the storage controller card holder on the system board Press the card down until it is fully seated When the card is fully seated the release levers snap over the edge of the card Replace the expansion card riser 1 Replace the cooling shroud Close the system 61 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card A CAUTION Many repairs may only be done by a certif
19. at dell com support manuals Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run he appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For ot
20. for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus parity error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus initialization error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU lt number gt machine check error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system Error Code
21. have affected system operation If unintended review system configuration changes and power policy The system halted because system power exceeds capacity The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help 113 Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 SEC0033 114 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Removable Flash Media lt name gt is write protected The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Internal Dual SD Module redundancy is lost Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module lt name gt is absent The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed
22. in a channel with green release tabs if a quad rank RDIMM is populated in the first socket with white release tabs Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs In a dual processor configuration the memory configuration for each processor should be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Populate four DIMMs per processor one DIMM per channel at a time to maximize performance If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines Four memory channels are allocated to each processor The allowable configurations depend on the memory mode selected E NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in memory optimi
23. it further into the connector J_SASX8 on the system board b Press down and hold the metal tab on the mini SAS cable connector c Pullthe mini SAS cable out of the connector on the system board a mini SAS cable connector b metal tab c connector on the system board 6 Disconnect all cables from the system board A CAUTION Take care not to damage the system identification button while removing the system board from the chassis A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 7 Grasp the system board holder lift the blue release pin and slide the system board toward the front of the system Figure 44 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin 79 d 10 4 support bracket present on certain systems only WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them Remove heat sink s heat sink blank s and processors s processor blank s Remove memory modules and memory module blanks Remove network daughter card Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform 80 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and
24. lt va ue gt watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuration Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Power supply redundancy is lost The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings
25. one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure E NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane 39 When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 2 5 Inch Hard Drive Blank Back A CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed Pull the hard drive blank out until it is free of the hard drive slot 1 O j IR Figure 12 Removing and Installing a 2 5 Inch Hard Drive Blank Back 1 hard drive blank back
26. the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options E NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable a one time boot from a selected device 19 Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller Controller option is set to Enabled User Accessible USB Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Internal USB Port Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Internal SD Card Port Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board Internal SD Card If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is Redundancy written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror K NOTE This option is displayed only if IDSDM is installed on the system boar
27. the sleep state monitors output voltage of the active power supply If the output voltage of the active power supply drops the redundant power supply in the sleep state returns to an active output state The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state The power supply defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the IDRAC7 User s Guide at dell com support manuals Removing An AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product VAN CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For
28. the time out period The system was power cycled Action Check the operating system application hardware and system event log for exception events BAT0002 Message The system board battery has failed Details The system board battery is either missing or bad Action See Getting Help BAT0017 f Message The lt name gt battery has failed Details The lt name gt battery is either missing bad or unable to charge due to thermal issues Action Check system fans If the problem persists see Getting Help CPU0000 Message CPU lt number gt has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU lt number gt has a thermal trip over temperature event 104 Error Code Message Information Details The processor temperature increased beyond the operational range Action Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU0005 i a Message CPU lt number gt configuration is unsupported Details System is unable to boot or may run in a degraded state Action Review the technical specifications for supported processor types CPU0010 Message CPU lt number gt is throttled Details The CPU is thrott
29. threshold Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board lt name gt voltage is outside of the allowable range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics 116 Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning a
30. to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices 91 Menu Description Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at dell com support manuals 92 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 4 System Board Jumper Settings Jumper Setting Description PWRD_EN Dol default The password feature is enabled pins 4 6 Doo The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR PA default The configuration settings are retained at system boot pins 1 3 le of The configuration settings are cleared at the next system boot pins 3 5 93 System Board Connectors PT
31. ugeet ante aaraa a a a a aaraa aaa ae a aKa e Etida 91 6 Jumpers And Connectors EEN System Board Jumper Settngs ENEE System Board Connectors ENEE Disabling A Forgotten Password TP WOECHNIG AL S POC le AOS eebe 97 Retter System Error Messages Warning M SSag Sivsecscccesccavecvcuce dcecieesvesccasecedalescascsscecceaweccbvsed dessesucesdadesdvaesdescaveaveateatecivelvec ecveeudcurevvedvasddseadeucheess Di g ostie Message EE Alert Messagi Sieriinunmaan nanana na a ian AA A a E aE EA CHEN TT EE 119 Contacting HATT RE 119 About Your System Front Panel Features And Indicators The following topic describes the front panel features and indicators of the Dell DR4100 system Figure 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Diagnostic indicators The diagnostic indicators light up to display error status 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Po
32. 29 Figure 6 Inside the System 1 cooling fan assembly 8 expansion card riser 2 2 cable securing bracket 9 expansion card riser 1 3 cooling shroud 10 heat sink for processor 1 4 hard drive backplane back 11 heat sink for processor 2 5 hard drives back 2 12 DIMMs 24 6 expansion card riser 3 13 cooling fans 6 7 network daughter card Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel A Unhook the right end of the bezel and pull the bezel away from the system 30 Figure 7 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Opening And Closing The System WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone servi
33. 3048 m 10 000 ft 12 000 m 39 370 ft Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft E NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditions that are causing the damage and or failures Re mediation of environmental conditions will be the responsibility of the customer Air Filtration K NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor 100 Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration Environmental Conductive Dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE Applies to data center and non data center p environments Corrosive Dust e Air must be free of corrosive dust
34. 6 Mode Spe Citic Guideline Samiin ann ae gedu GEESS cain aaa iae Ta SERA cen aaa vas 36 Memory Gonfgttatgng ou Aere ee ee aa aa a ad A A 37 Removing Memory Mody E Sar T a aaa Sae Eidel degt 37 Installing Memory Modules AEN 38 Hard DIVES a ees Removing A 2 5 Inch Hard Drive Blank Back 40 Installing A 2 5 Inch Hard Drive Blank Back 40 Removing A 3 5 Inch Hard Drive Blank 40 Installing A 3 5 Inch Hard Drive Blank 41 Removing A Hot Swap Hard Drive 41 Installing A Hot Swap Hard Drive Removing A Hard Drive From A Hard Drive Carrier Installing A Hard Drive Into A Hard Drive Carter Kolonie gerett ee eege atuuse ous suastacatases dasaisn Eeer Removing A Cooling Fam estate gebei EE ett Eer Installing A Cooling Fan Removing The Cooling Fan Assemblhy AE Installing The Cooling Fan Assemblhy EEN Internal USB Memory Key Optional Replacing The Internal USB Key PGle Card Hold ets geiergert geg esst ed Ee eil Removing The PCle tard Holder Zeta EEN EEAE Edel Installing The PCle Card Holder Opening And Closing The PCle Card Holder Latch AE CablasRetention Brackets 4 Agut Seed eet dE coke dherhetveda AEN Deet eer e Removing The Cable Retention Bracket Installing The Cable Retention Bracket AEN Expansion Cards And Expansion Card Bisers EE 50 Expansion Card Installation Guidelines NEEN 50 Removing An Expansion Card From The Expansion Card Riser 2 Or 3 51 Installing An Expansion Card Into The Expansion Card Riser
35. 84 key keyboards Allows you to set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled This field enables or disables In System Characterization By default In System Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system 23 Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new Sy
36. Dell DR4100 Systems Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2012 Dell Inc Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States and other countries Oracle is
37. FANO0000 FANO001 FAN1201 HWC1001 HWC2003 HWC2005 MEM0000 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action 5 Ifthe issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name gt cable is not connected or is improperly connected The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect Persistent correctabl
38. Installing A 2 5 Inch Hard Drive Blank Back Insert the hard drive blank into the hard drive slot until it clicks into place Removing A 3 5 Inch Hard Drive Blank IN CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 Ifinstalled remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot 40 Figure 13 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal Press the release button to open the hard
39. MMs the available system memory is 3 4 ranks channel x 16 DIMMs x 4 GB 48 GB and not 16 DIMMs x 4 GB 64 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines e Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on Memory Configuration The following table shows the supported memory configuration for a two processor configuration that follows the appropriate memory guidelines stated in this section K NOTE 2R in the following table indicates a single rank DIMM Table 1 Memory Configuration System DIMM Size in N
40. ON Many repairs may only be done by a certified service technician You should only perform SS a 76 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system CAUTION To prevent damage to the UO cable you must release the locking tab before removing or installing the 1 0 cable from the connector on the hard drive backplane Rotate the locking tab on the 1 0 cable connector clockwise 90 degrees to release the lock Disconnect the 1 0 cable from the backplane Remove the three Torx screws securing the UO panel to the chassis Pull out the 1 0 panel cable through the channel on the chassis Figure 43 Removing and Installing the 1 0 Panel 1 1 0 panel cable 2 hard drive backplane 3 Torx screws 3 4 1 0 panel 5 chassis Installing The 1 0 Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform oon en troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support tea
41. Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform 82 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 3 Disassemble components from the system d ep oS If the system does not start properly see Getting Help go Hard drives Hard drive backplane USB memory key Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system Turn on the system and attached peripherals If the system starts properly shut down the system and reinstall all of the expansion cards that you removed Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and sim
42. a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2012 12 Rev A00 Contents Notes Cautions and Warmings EEN 2 1 About Your El 7 Front Panel Features And Indicators scsssssssssssscsscsscssesecsecsecseseesessesoesseseesoesaeseesaeseesaesaesaesaesaesansansansansaneanes 7 Diagnostic Nic ators csc AEE E E A EA EEA 8 Hard Drive Indicator Katterpgz eet EE Seier Back Panel Features And Indicators NIG Indicator Ne TEE POWER INGIG ATOM COU GS ics bi ceicssucass e ee A Ale ENEE ef dee EE ie elei Other Information You May Nee Au 2 Using The System Setup And Boot Manager ENEE 15 Entering System Setup Responding To Error Messages Using The System Setup Navigation Keys 16 System Setup OPON S technesche geet get Socahavasae devide a chdahavasan devegedd Ea A aa N E TE 16 System Setup Main Screen ENEE 16 E CET ET DEE 16 Systemilntorm ation Se Ons Gees ege seedssinaidekseaiea EEN de eer See 17 Memory Settings Screen Processor Settings Screen Boot Settings SCO ON ie ccicesceccscieccvasvccescsiec
43. both the processors are installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Menu Item Execute Disable Logical Processor Idling Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor 1 Family Model Stepping Brand Level 2 Cache Level 3 Cache Number of Cores Description Allows you enable or disable execute disable memory protection technology By default the Execute Disabl
44. ce and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Rotate the latch release lock counter clockwise to the unlocked position 31 3 Lift the latch on top of the system and slide the cover back 4 Grasp the cover on both sides and carefully lift the cover away from the system Figure 8 Opening and Closing the System 1 system cover 2 latch 3 latch release lock Closing The System 1 Dit the latch on the cover Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis 3 Push down the latch to move the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Shroud Removing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooti
45. csscssssssssssseeceecseeseesecsecsecaeceecaesassacsaseeseeseesansansaneeseaseassaeees Removing The Hard Drive Backplane Bach Installing The Hard Drive Backplane Bach WOR ane lic cdi te eege GEESS E aunt Removing The 1 0 Panel stalin The UR EE VTT EE Removing The Systein Board ugedeit EC Installing The System Board NENNEN 4 Troubleshooting Your SySto ni csssssscacctecscisdescscctecssesdsrtetesresheacasteestesieddean neice eandeendeatatovectens 81 Safety First For You And Your System 81 Troubleshooting System Startup Failure E 81 Troubleshooting External Connecpons EE 81 Troubleshooting The Video Subhsvstem EE 81 Troubleshooting HE CMN Troubleshooting A Serial 1 0 Deviee EE Troubleshooting A N G A Eeer AEN Troubleshooting A Wet System Troubleshooting A Damaged System Troubleshooting The System Batter Troubleshooting Power Supplies Troubleshooting Cooling Problem Troubleshooting Cooling Fans Troubleshooting System Memor Troubleshooting An Internal USB Key Troubleshooting An SD Card Troubleshooting A Hard DEI ee gege eecht Troubleshooting A Storage Controller Troubleshooting Expansion Cards TrOUbI SHOOtING PrOG TEE 5 Using System Dia GmOSties e cicisescsccslucchecpegcceoscet cles cutet daa sts ilceacane leone Glee halt ata oeeds 91 Dell Embedded System Diagnostics 91 When To Use The Embedded System Diagnostics 91 Running The Embedded System Diagngsttes EEN 91 System Diagngst GE optrole daier
46. ct the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Holding the touch points lift the expansion card riser from the riser connector on the system board Figure 24 Removing and Installing the Expansion Card Riser 1 1 expansion card riser 1 cage 4 riser guide back left 2 expansion card riser 1 5 expansion card riser 1 connector 3 riser guide back right 6 riser guide front 55 56 Figure 25 Identifying Connectors on the Expansion Card Riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 26 Removing and Installing the Expansion Card Riser 2 1 expansion card riser 2 2 ri
47. d Integrated Network Allows you to enable or disable the integrated network card 1 By default the Integrated Card 1 Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Allows you to enable or disable the Embedded Video Controller By default the embedded Controller video controller is Enabled SR IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root UO Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By
48. d peripherals 2 Open the system 3 To open the PCle card holder latch press the tab 4 To close the PCle card holder latch rotate the latch clockwise until it locks NOTE Before installing a full length PCle card the PCle card holder latch must be closed When the full length PCle card is installed open the PCle card holder latch Before removing the full length PCle card you must close the PCle card holder latch Figure 20 Opening and Closing the PCle Card Holder Latch 1 PCle card holder 2 tab 3 PCle card holder latch 5 Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cable Retention Bracket Removing The Cable Retention Bracket A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Remove all cables routed through the cable retention bracket Press the tab and slide the cable retention bracket toward the front of the c
49. d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Verify that the installed expansion cards are compliant with the expansion card installation guidelines Ensure that each expansion card is firmly seated in its connector Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals 87 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 10 perform the following steps a Turn off the system and a
50. default Serial Communication option is set to On without Console Redirection 20 Menu Item Serial Port Address External Serial Connector Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial Device 2 COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 11520 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to
51. documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten the two captive screws to secure the network daughter card to the system board 5 If applicable install the expansion card s in the expansion card riser 2 6 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors Use the following procedure when e Installing an additional processor e Replacing a processor NOTE To ensure proper system cooling you must install a processor blank and a heat sink blank in any empty processor socket Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty
52. drive carrier release handle Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Inserta hard drive blank in the empty hard drive slot 41 Figure 14 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive 3 hard drive carrier handle Installing A Hot Swap Hard Drive A gt gt BD oP WP gt 42 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swa
53. e after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Remove the heat sink heat sink blank and processor processor blank as applicable K NOTE The procedure to remove the heat sink blank or processor blank is similar to removing a heat sink or processor 6 Unpack the new processor 7 Align the processor with the socket keys on the ZIF socket A CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 8 With the release levers on the processor socket in the open position align pin 1 of the processor using pin 1 position guide on the socket as reference and set the processor lightly in the socket 9 Close the processor shield Rotate the socket release lever near the lock icon Q until it is locked in position We a E F a Similarly rotate the socket release lever near the unlock icon vg until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink A CAUTION Applying too much thermal grease can result in excess grease coming in contact with and
54. e lever 8 notches in processor 4 4 processor shield 5 processor NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system E NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 66 4 Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some tim
55. e memory errors detected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help 107 Error Code MEMO0001 MEM0007 MEMO0701 MEM0702 MEM1205 MEM1208 108 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Multi bit memory errors detected on a memory device at location s lt ocation The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt ocatiom The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early ind
56. e option is set to Enabled Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption By default the option is set to Disabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option displays only when both the processors are installed K NOTE The following settings are displayed for each processor installed in the system Displays the family model and stepping of the processor as defined by Intel Displays the brand name reported by the processor Displays the total L2 cache Displays the total L3 cache Displays the number of cores per processor Boot Settings Screen Menu Item Boot Mode Boot Sequence Retry BIOS Boot Settings One Time Boot Description Allows you to set the boot mode of the system A CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode By default the Boot Mode option is set to BIOS Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default
57. ed expansion card slot on the system board for an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform 60 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Remove the expansion card riser 1 Push down the two release levers at the edge of the card to disengage the card from the connector Angle the card so that the other end of the card disengages from the storage controller card holder on the system board Replace the expansion card riser 1 Replace the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 31 Removing
58. fault and is read only if the password jumper is not installed in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status A CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off Menu Item BIOS Update Control Power Button NMI Button AC Power Recovery AC Power Recovery Delay User Defined Delay 60s to 240s Description Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For e
59. g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next s
60. g cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 7 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC e documentation If applicable change the autonegotiation setting Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC es documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting A
61. h the cover removed for a duration exceeding five minutes K NOTE The procedure for removing each fan is identical 1 Open the system 2 Press the fan release tab and lift the cooling fan out of the cooling fan assembly Figure 16 Removing and Installing a Cooling Fan 1 cooling fan assembly 2 fan release tab 3 cooling fans 6 4 cooling fan connectors 6 44 Installing A Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform gt YO N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Align the plug at the base of the cooling fan with the connector on the system board Slide the cooling fan into the securing slots until the tabs lock into place Close the system Removing The Cooling Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pr
62. hassis to release it from the chassis gt Dm P 0N Lift the cable retention bracket out of the chassis 49 Figure 21 Removing and Installing the Cable Retention Bracket 1 alignment pins 2 2 tab 3 cable retention bracket Installing The Cable Retention Bracket A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system w Using alignment pins as guide slide the cable retention bracket along the chassis wall until the tab snaps into place Place all cables to be routed in the cable retention bracket Install the cooling shroud Close the system yo g p Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards And Expansion Card Risers K NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from powering on and no BIOS POST message or F1 F2 pause is displayed Expansion Card Installation Guidelines The DR4100 system suppo
63. he button for more than 15 seconds 2 System identification Connects the optional system status indicator assembly connector through the optional cable management arm 3 iDRAC7 Enterprise port wi Dedicated management port K NOTE The port is available for use only if the iDRAC7 Enterprise license is installed on your system 4 PCle expansion card slots Allows you to connect up to three PCI Express expansion low profile 3 cards 5 Serial connector lolol Allows you to connect a serial device to the system 6 Video connector CH Allows you to connect a VGA display to the system 11 Item Indicator Button or Icon Description Connector 7 USB connectors 2 ot Allows you to connect USB devices to the system The ports are USB 2 0 compliant 8 Ethernet connectors ote Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include e Two 10 100 1000 Mbps NIC connectors e Two 100 Mbps 1 Gbps 10 Gbps SFP 10GBASE T connectors 9 PCle expansion card slots Allows you to connect up to three full height PCI Express full height 3 expansion cards 10 Power supply PSU1 AC 750 W 11 Power supply PSU2 AC 750 W 12 Hard drives 2 back Two hot swappable 2 5 inch hard drives NIC Indicator Codes The following topic describes the NIC indicator codes of the Dell DR4100 system 1 2 Figure 4 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC
64. he correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e Ir System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password 25 NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area E NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot lt F1 gt Displays the System Setup help file E NOTE For most of the options any changes that you make are recorded b
65. he jumper back to pins 4 and 6 K NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password 96 Technical Specifications Processor Processor type Power AC Power Supply per power supply Wattage Heat dissipation K NOTE Heat dissipation is calculated using the power supply wattage rating Voltage K NOTE This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V Battery Expansion Bus Bus type Expansion slots using riser card Riser 1 Riser 2 Riser 3 One or two Intel Xeon processor E5 2600 product family 750 W 2891 BTU hr maximum 100 240 V AC autoranging 50 60 Hz 3 V CR2032 Lithium coin cell PCI Express Generation 3 Slot 1 One half height low profile x8 link Slot 2 One half height low profile x8 link Slot 3 One half height low profile x8
66. he options available depending on the memory configuration of your system are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports asymmetric Non Uniform Memory Architecture NUMA memory configurations By default Node Interleaving option is set to Disabled By default it is set to disabled Processor Settings Screen Menu Item Logical Processor QPI Speed Alternate RTID Requestor Transaction ID Setting Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Allows you to set the QuickPath Interconnect data rate settings By default the OPI Speed option is set to Maximum data rate K NOTE The QPI speed option displays only when
67. her USB devices go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 81 9 10 Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial 1 0 Device 1 2 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a workin
68. icator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Error Code MEM8000 PCI1302 PC1I1304 PC11308 PC11320 PCI1342 PC11348 Message Information Message Details Action Message Details Action Message Action Message Details Action Message Details Action Message Details Action Message Correctable memory error logging disabled for a memory device at location lt ocation Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt ocation gt A bus time out was detected on a component at bus bus device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An 0 channel check error was detected Cycle input power update component d
69. ician You should only perform E gt SS oo troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the expansion card Remove the expansion card riser Press tab A and rotate the latch clockwise Press tab B and rotate the latch down Remove the expansion card from the expansion card riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Reinstall the expansion card riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 53 Figure 23 Removing and Installing the Expansion Card Riser
70. ied service technician You should only perform 62 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove expansion card s from the expansion card riser 2 Using a 2 Phillips screwdriver loosen the two captive screws that secure the network daughter card to the system board Hold the network daughter card by the edges on either side of the touch point and lift to remove it from the connector on the system board Slide the network daughter card away from the back of the system until the NIC connectors are clear of the slot in the back panel Lift the network daughter card out of the chassis 6 1 Figure 32 Removing and Installing the Network Daughter Card 1 captive screw sockets 2 5 network daughter card 2 connector on the system board 6 back panel slot for RJ 45 connectors 3 captive screws 2 4 touch point Installing The Network Daughter Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product
71. ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation 52 For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the connector on the expansion card aligns with the expansion card connector on the riser Insert the card edge connector firmly into the expansion card connector until the card is fully seated Replace the expansion card latch To install a full length card use the supports provided on the cooling shroud If applicable connect cables to the expansion card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing An Expansion Card From The Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service techn
72. ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCle card holder installed The PCle card holder is necessary to ensure proper system cooling Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Align the PCle card holder with the projection on the chassis and push it down until firmly seated If applicable replace the full length PCle card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Opening And Closing The PCle Card Holder Latch A CAUTION Many repairs may only be done by a certified service technician You should only perform 48 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet an
73. iguration information This situation is caused by a defective battery 1 Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system P W N Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Reseat the power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly 2 Ifthe problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be do
74. il the memory module pops out of the socket JA KR Figure 11 Removing and Installing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key Install memory module blanks in vacant memory module socket s to ensure proper system cooling Install the cooling shroud Close the system o oo N sm Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module 38 A CAUTION Many repairs may only be done by a certified service technician You should only perform oF Sab 14 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system f
75. ility program Corrective Action See the System Event Log or System Messages for the specific issue If itis due to a problem with the power supply check the LED on the power supply Re seat the power supply by removing and reinstalling it If the problem persists see Getting Help Corrective Action Ensure that none of the following conditions exist e A cooling fan is removed or has failed e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed See Getting Help Corrective Action See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persists see Getting Help PCle indicator hil Condition Corrective Action The indicator blinks Restart the system Update any required drivers for the PCle card amber if a PCle card Re install the card If the problem persists see Getting Help experiences an error Hard Drive Indicator Patterns The following topic describes the hard drive indicator patterns of the Dell DR4100 system Figure 2 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber K NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status
76. information about the cable management arm see the system s rack documentation 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the strap 2 Press the release latch and slide the power supply out of the chassis f 3 Figure 36 Removing and Installing an AC Power Supply 68 1 connector 2 power supply 3 release latch 4 power supply handle Installing An AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Verify that both the power supplies are the same type and have the same maximum output power E NOTE The maximum output power shown in Watts is listed on the power supply label H applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place K NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet
77. ing fan connector Backplane power connector Cooling fan connector Memory module sockets Cooling fan connector Backplane power connector Cooling fan connector Cooling fan connector Memory module sockets Control panel interface connector Processor socket 1 Front panel USB connector 95 Item Connector Description 44 J_BP_SIG1 Backplane signal connector 1 45 J_BP_SIGO Backplane signal connector 0 Disabling A Forgotten Password The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 Pon gt Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move t
78. irection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again 15 Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page until you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file NOTE For most of the options a
79. is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps green Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Power Indicator Codes Each AC power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred 1 Figure 5 AC Power Supply Status Indicator 1 AC power supply status indicator handle Power Indicator Condition Pattern Not lit Power is not connected Green The handle LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply A CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system A CAUTION AC power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trigger a misma
80. ket Align the tabs on the cooling shroud with the securing slots on the chassis Lower the cooling shroud into the chassis until it is firmly seated If applicable replace the full length PCle card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 33 System Memory Your system supports DDR3 registered DIMMs RDIMMs and meets the DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on e DIMM configuration number of ranks e maximum frequency of the DIMMs number of DIMMs populated per channel es DIMM operating voltage e system profile selected for example Performance Optimized Custom or Dense Configuration Optimized e maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket black and the third socket green K NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2 34 y A3 A7 A11 A4 A8 A12 A10 AB A2 A9 A5 A1 83 B7 B11 B4 B8 B12
81. lace until the expansion card riser is fully seated in the connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform 58 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 3 and any card s installed in the riser Locate the internal dual SD module installed on the J_IDSDM connector on the system board If applicable remove the SD card s Holding the tab pull the dual SD module to remove it from the system board Replace the expansion card riser 3 and if applicable replace the card s in the riser Close the system
82. led due to thermal or power conditions Action Review system logs for power or thermal exceptions CPU0023 Message CPU lt number gt is absent Action Verify processor installation If present re seat the processor CPU0204 Message CPU lt number gt lt name gt voltage is outside of range Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown Action E 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 Ifthe issue persists see Getting Help CPU0700 EE Message CPU lt number gt initialization error detected Details System BIOS was unable to initialize the processor Action f 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0701 Message CPU lt number gt protocol error detected Details System event log and operating system logs may indicate that the exception is external to the processor 105 Error Code CPU0702 CPU0703 CPU0704 106 Message Information Action Message Details Action Message Details Action Message Details Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power
83. link Slot 4 One full height full length x16 link NOTE To use slots 1 through 4 both the processors must be installed Slot 5 One full height full length x8 link Slot 6 One full height full length x16 link 97 Memory Architecture Memory module sockets Memory module capacities RAM Drives Hard drives Connectors Back NIC Serial USB Video Front USB Video Internal USB Internal Dual SD Module Video Video type Video memory Expanded Operating Temperature 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Twenty four 240 pin 8 GB dual ranked RDIMMs 32 GB with two processors Up to twelve 3 5 inch internal hot swappable Nearline SAS drives and two optional 2 5 inch back accessible SAS Nearline SAS hard drives in hard drive slots 0 through 11 and 12 through 13 Four 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps 9 pin DTE 16550 compatible Two 4 pin USB 2 0 compliant 15 pin VGA One 4 pin USB 2 0 compliant 15 pin VGA One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module K NOTE One card slot is dedicated for redundancy Integrated Matrox G200 16 MB shared K NOTE When operating in the expanded temperature range system performance may be impacted 98 Expanded Operating Temperature NOTE When
84. lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Fault detected on drive lt number gt The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help Drive lt number gt is removed from disk drive bay lt bay gt The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No memory is detected System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Power supply lt number failed Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Error Code PSU0003 PSU0006 PSU0016 PSU0031 PSU0032 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action System performance and power redundancy may be degraded or lost
85. m Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Fold the label around the cable Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the UO cable you must release the locking tab before removing or installing the 1 0 cable from the connector on the hard drive backplane If locked rotate the locking tab on the 1 0 cable connector clockwise 90 degrees to release the lock Connect the UO panel cable to the connector on the hard drive backplane Rotate the locking tab on the 1 0 cable connector counter clockwise 90 degrees to secure the lock Tighten the three Torx screws to secure the I O panel to the chassis 7 K NOTE You must route the cable properly to prevent it from being pinched or crimped Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel System Board Removing The System Board A A ZS Sa b gt 78 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documen
86. m password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked 24 To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked 5 Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt 6 Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts yo
87. ment settings memory frequency Settings and so on System Security Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for local BIOS update the power and NMI buttons on the system Miscellaneous Displays options to change the system date time and so on Settings System Information Screen Menu Item Description System Model Name Displays the system model name System BIOS Version Displays the BIOS version installed on the system System Service Tag Displays the system Service Tag System Manufacturer Displays the name of system manufacturer System Manufacturer Displays the contact information of the system manufacturer Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system System Memory Type Displays the type of memory installed in the system System Memory Displays the system memory speed Speed System Memory Displays the system memory voltage Voltage 17 Menu Item Video Memory System Memory Testing Memory Operating Mode Node Interleaving Serial Debug Output Description Displays the amount of video memory Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode T
88. ncluding any attached peripherals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup K NOTE To locate the internal USB connector J_USB_INT on the system board see System Board Connectors Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform wn Se oy Es 46 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the USB connector USB key on the system board To locate the USB connector J_USB_INT see System Board Connectors If installed remove the USB key Insert the USB key into the USB connector Close the system Reconnect the system to its electrical outlet and
89. nd failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 117 118 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com Select your support category If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate service or support link based on your need 119
90. ne by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e A cooling fan is removed or has failed e The expansion card installation guidelines have not been followed 84 Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform 3 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform eo SJ sm a troubleshootin
91. ng and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 32 A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove the full length PCle card Hold the touch points and lift the shroud away from the system Figure 9 Removing and Installing the Cooling Shroud 1 cooling shroud 2 supports for a full length PCle card Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform Em a Qo troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing brac
92. nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the battery socket ZA CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery To remove the battery support the battery connector by pressing down firmly on the positive side of the connector Figure 38 Replacing the System Battery 1 positive side of battery connector 2 system battery 3 negative side of battery connector 6 Lift the battery out of the securing tabs at the negative side of the connector 7 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 9 Press the battery straight down into the connector until it snaps into place 10 Install the cooling shroud 11 Close the system 12 Reconnect the system to the electrical outlet and turn the system on including any at
93. nvironments that do not require local BIOS updates it is recommended to set this field to Disabled By default the BIOS Update Control option is set to Unlocked K NOTE BIOS updates using Dell Update Package are not affected by this option Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay is selected Miscellaneous Settings Menu Item System Time System Date Asset Tag Keyboard NumLock Report Keyboard Errors F1 F2 Prompt on Error In System Characterization Description Allows you to set the time on the system Allows you to set the date on the system Displays the asset tag and allows you to modify it for security and tracking purposes Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to
94. ny changes that you make are recorded but do not take effect until you restart the system System Setup Options System Setup Main Screen NOTE Unified Extensible Firmware Interface UEFI Boot Manager is not supported BIOS Boot Manager is the default boot mode Menu Item Description System BIOS This option is used to view and configure BIOS settings iDRAC Settings This option is used to view and configure iDRAC settings Device Settings This option is used to view and configure device settings System BIOS Screen E NOTE The options for System Setup change based on the system configuration K NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item Description System Information Displays information about the system such as the system model name BIOS version Service Tag and so on Memory Settings Displays information and options related to installed memory Processor Settings Displays information and options related to the processor such as speed cache size and so on Boot Settings Enables you to modify BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to enable or disable the serial ports and specify related features and options System Profile Displays options to change the processor power manage
95. oduct Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Unlock the cooling fan assembly from the chassis by rotating the blue release lever upward Lift the cooling fan assembly out of the chassis Figure 17 Removing and Installing the Cooling Fan Assembly 45 1 cooling fan assembly 2 cooling fans 6 3 blue release levers 2 4 guide pins 2 5 cooling fan connectors 6 Installing The Cooling Fan Assembly 1 2 3 4 5 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly Incorrectly installed cables may get damaged Align the cooling fan assembly slots with the guide pins on the chassis Slide the cooling fan assembly into the chassis Lock the cooling fan assembly into the chassis by rotating the blue release levers downward until firmly seated Close the system Reconnect the system to its electrical outlet and turn the system on i
96. operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours lt 1 of annual operating hours Expanded Operating Temperature Restrictions Environmental 5 C to 40 C at 5 to 85 RH with 26 C dew point E NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 5 C to 45 C at 5 to 90 RH with 26 C dew point E NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft e Do not perform a cold startup below 5 C e The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft e 130 W 4 core processor is not supported e Redundant power supplies are required e Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported e Maximum 95 W processor supported on 3 5 inch hard drive chassis e Maximum 115 W processor supported on 2
97. or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection The chassis is open while the power is on The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Error Code SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 TMP0119 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details The chassis was opened while the power was off System security may have been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user di
98. ore contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller IN CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys
99. ore you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press lt F10 gt during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller A E zl oom P WwW Nal CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorize
100. ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed 4 Ensure that all cables are properly connected Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane 5 Close the system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics 83 If the tests fail see Getting Help Troubleshooting The System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system conf
101. possible corrective actions associated with these indicators Ta Health indicator Condition Corrective Action If the system is on None required and in good health the indicator lights solid blue The indicator blinks See the System Event Log or System Messages for the specific amber ifthe system issue is on or in standby and any error exists Invalid memory configurations can cause the system to halt at for example a failed startup without any video output See Getting Help fan or hard drive Hard drive indicator Condition The indicator blinks amber if a hard drive experiences an error Corrective Action 1 See the System Event Log to determine the hard drive that has an error 2 Run the appropriate Online Diagnostics test 3 Restart system and run embedded diagnostics ePSA Hard drive indicator Condition Electrical indicator Condition The indicator blinks amber if the system experiences an electrical error for example voltage out of range or a failed power supply or voltage regulator Temperature indicator Condition The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Memory indicator Condition The indicator blinks amber if a memory error occurs Corrective Action 4 If the hard drives are configured in a RAID array restart the system and enter the host adapter configuration ut
102. ppable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed If a hard drive blank is installed in the hard drive slot remove it Install a hard drive in the hard drive carrier Press the release button on the front of the hard drive carrier and open the hard drive carrier handle Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane Close the hard drive carrier handle to lock the hard drive in place Removing A Hard Drive From A Hard Drive Carrier 1 Remove the screws from the slide rails on the hard drive carrier 2 Dit the hard drive out of the hard drive carrier Figure 15 Removing and Installing a Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 hard drive 3 screws 4 Installing A Hard Drive Into A Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
103. pt Custom 21 Menu Item Memory Patrol Scrub Memory Refresh Rate Memory Operating Voltage Collaborative CPU Performance Control Description K NOTE This option can be disabled only if the C States option in Custom mode is disabled NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed By default the Memory Operating Voltage option is set to Auto When set to enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel TXT 22 Description The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is set to Enabled by de
104. rivers if device is removable reinstall the device A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded PCI device may fail to operate or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt tunction lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at slot lt number 109 Error Code PCI1360 PDR0001 PDR1016 PST0128 PST0129 PSU0001 PSU0002 110 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Action Message System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot
105. rom the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the memory module sockets Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it E NOTE Retain removed memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Repeat step 4 through step 7 of this procedure to install the remaining memory modules Replace the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory If the value is incorrect
106. rts six expansion cards The following PCI Express Generation 3 expansion cards are supported 50 Table 2 Supported Expansion Cards Riser PCle Slot Processor Connection Height Length Link Width Slot Width 1 1 Processor 2 Low Profile Half Length x8 x16 1 2 Processor 2 Low Profile Half Length x8 x16 1 3 Processor 2 Low Profile Half Length x8 x16 2 4 Processor 2 Standard Height Full Length x16 x16 2 5 Processor 1 Standard Height Full Length x8 x16 3 alternate 6 Processor 1 Standard Height Full Length x16 x16 E E E NOTE To use PCle slots 1 through 4 on the riser both the processors must be installed NOTE DR4100 does not support riser 3 default NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 3 Expansion Card Installation Order Card Priority Card Type Slot Priority Max Allowed 4 RAID H710P Not Supported 1 RAID H810 6 4 5 1 7 FC4 8 HBA 4 6 5 1 2 3 1 8 1Gb NICs 2 3 1 1 9 Non RAID 4 6 5 1 2 3 1 10 8 Gb NVRAM 4 1 Removing An Expansion Card From The Expansion Card Riser 2 Or 3 SA CAUTION Many repairs may only be done by a certified service technician You should only perform eo POD trouble
107. sabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold Ambient air temperature is too cool 115 Error Code Message Information Action TMP0120 Message Details Action TMP0121 Message Details Action VLT0204 Message Details Action Warning Messages Check the system operating environment The system inlet temperature is greater than the upper warning threshold Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical
108. scveccsvesedseuvsevses aiid diidini iiid didai aiaia iia Integrated Devices Sore ETa ar euer aa aaee e r Ea aaa a a a a a a aaa aa ane 20 Serial Comm nications Screen 20 Syst m Profile Settings Steet csi a a a aa aaa aa aeaea ae ae aaaea le deaa aa radi aaaeaii 21 System Seeur O OEE a a aa a a A A a a aaa a aa acy 22 Miscellaneous Settings System And Setup Password Features Assigning A System And Or Setup Password EEN 24 Deleting Or Changing An Existing System And Or Setup Password 24 Using Your System Password To Secure Your System 25 Operating With A Setup Password Enabled AE 25 Using The Boot Manager Navigation Keys 26 Boot Manager Screen Embedded System Management INN EE UE Entering The iDRAC Settings Utility ccccssscsesssessescseeceeeseeeseseescecseeeacseseaeseseeecaeesacaeseseeeeeecaeeeataeaeeeeeteeeeaes 27 3 Installing System Components ee 29 Recommended Toolsi rissani i aea ee ld a Wrisih THES TEE Roid Lera e LE EE Removing The Front Bezel Installing The Front TEE Opening And Closing The System 31 Opening THES EE 31 Closing The Syste Msanii aniraa ania a iadaaa iaaa a aaa a sented daa a ida aaa aa aa Taaa iddaa aaa 32 Rei B 32 Removing The Cooling Shrouds caisdisietsdstesecvecsctvseseccsscrveateetsave aana aaiae aiin Aa Ean LANENA AA a aiaa ASEARA NAE AA 32 Installing The Cooling Shroud SYSTEM MSM ONY AEEA E E ee E EE E TT E E E General Memory Module Installation Guideltnes EE 3
109. ser guide back 3 expansion card riser 2 connector 4 riser guide front Figure 27 Identifying Connectors on the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card slot 4 3 expansion card slot 5 Figure 28 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 expansion card riser 3 3 expansion card riser 3 connector 4 riser guide back 57 zl em e gt s A EH Figure 29 Identifying Connectors on the Expansion Card Riser 3 1 expansion card slot 6 2 expansion card slot 7 H applicable remove or install an expansion card on the riser Replace the expansion card riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform Sea P ro b gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable reinstall the expansion card s into the expansion card riser Align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into p
110. shooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the expansion card Lift the expansion card latch out of the slot Grasp the expansion card by its edges and remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch 51 7 K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 22 Removing and Installing the Expansion Card 1 expansion card 2 expansion card latch 3 expansion card connector 4 expansion card riser Installing An Expansion Card Into The Expansion Card Riser 2 Or 3 A CAUTION Many repairs may only be done by a cert
111. st because they often supersede information in other documents Using The System Setup And Boot Manager E NOTE BIOS Boot Manager is the only supported boot mode System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as firmware updates hardware configuration OS deployment platform restore and hardware diagnostics using a graphical user interface The exact LC2 feature set is determined by the iDRAC license purchased For more information see the Dell LC2 documentation at dell com support manuals lt F11 gt Enters the BIOS Boot Manager lt F12 gt Starts Preboot eXecution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Red
112. stem Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space ULC D I C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your syste
113. stics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 88 Troubleshooting Processors A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics D am P pa ba o If a problem is still indicated see Getting Help 89 90 Using System Diagnostics If you experience a problem with your system run the system diagnostics bef
114. support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new system board assembly Transfer the following components to the new system board a heat sink s heat sink blank s and processors s processor blank s b memory modules and memory module blanks c network daughter card A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components A CAUTION Take care not to damage the system identification button while placing the system board into the chassis Hold the touch points and lower the system board into the chassis Push the system board toward the back of the chassis until the board clicks into place Replace the following a cable retention bracket b PCle card holder c integrated storage controller card d internal USB key if installed e internal dual SD module f all expansion card risers g cooling fan assembly h cooling shroud i power supply s Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing iDRAC Enterprise license For more information see DRAC7 User s Guide
115. sure that the USB key port is enabled from the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform E 86 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable Enter the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the ins
116. system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0303 8 Message The system board lt name gt current is greater than the upper critical threshold Details System board lt name gt current is outside of the optimum range Action f 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help ASRO0000 d Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period 103 Error Code Message Information Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and system event log for exception events ASR0002 Message The watchdog timer powered off the system Details The operating system or an application failed to communicate within the time out period The system was shut down Action Check the operating system application hardware and system event log for exception events ASR0003 Message The watchdog timer power cycled the system Details The operating system or an application failed to communicate within
117. tached peripherals 13 Enter the System Setup to confirm that the battery is operating properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane The DR4100 system supports a 3 5 inch x12 SAS backplane and a 2 5 inch x2 SAS backplane back Removing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane 71 CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove the cooling shroud Remove the cooling fan assembly Remove all hard drives Disconnect the SAS data signal and power cable s from the backplane ES d Sp So P Press the release tabs and slide the backplane upward
118. tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel Open the system Remove the following a cooling shroud b cooling fan assembly c power supply s d all expansion card risers e integrated storage controller card f internal dual SD module g internal USB key if installed h PCle card holder i cable retention bracket j if present support bracket NOTE The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal A CAUTION To avoid damaging the mini SAS cable and connector follow the correct procedure when removing the mini SAS cable from the system board Disconnect the mini SAS cable from the system board a Push the mini SAS cable connector to slide
119. tch A CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document 13 The Getting Started Guide that shipped with your system provides an overview of setting up your system and technical specifications This document is available online at dell com support manuals The rack documentation included with your rack solution describes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at dell com support manuals NOTE Always check for updates on www dell com support manuals and read the updates fir
120. tep Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system 85 15 As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the 16 system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform SD Em JA ep em P S E gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and en
121. to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel 73 Removing The Hard Drive Backplane Back A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove both hard drives 4 Disconnect all the cables from the backplane 5 Lift the release pin and slide the backplane away from the chassis 6 Lift the backplane to remove it from the chassis Figure 41 Removing and Installing the Optional 2 5 Inch x2 Hard Drive Backplane 74 1 pass through 12C cable 5 SAS connectors 2 2 12C cable 6 SAS cable 3 sideband cable 7 release pin 4 hard drive backplane back
122. tructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting A Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform A troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Bef
123. ttached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting Expansion Cards A en P ra ba CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagno
124. tup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings utility NOTE Accessing some of the features on the iDRAC Settings utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system Press lt F2 gt during Power on Self test POST In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed 27 28 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 2 Phillips screwdriver e 710 and T15 Torx screwdrivers e Wrist grounding strap connected to ground Inside The System IN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue
125. turn the system on including any attached peripherals 8 Enter the System Setup and verify that the USB key is detected by the system 1 onl Figure 18 Replacing the Internal USB Key 1 USB memory key connector 2 USB memory key PCle Card Holder Removing The PCle Card Holder CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not use your system without the PCle card holder installed The PCle card holder is necessary to 1 oP ON ensure proper system cooling Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove the full length PCle card Press the release tab and the touch point to release the PCle card holder from the chassis Lift the PCle card holder out of the chassis E NOTE To ensure proper system cooling you must replace the PCle card holder 41 Figure 19 Removing and Installing the PCle Card Holder 1 PCle card holder 2 release tab Installing The PCle Card Holder CAUTION Many repairs may only be done by a cert
126. u to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes E NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Using Your System Password To Secure Your System E NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot H an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter t
127. umber of DIMM Rank Organization DIMM Slot Population Capacity in GB DIMMs and Frequency GB 32 8 4 2R x8 1333 MT s A1 A2 B1 B2 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 37 A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Locate the appropriate memory module socket s CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 5 Press down and out on the ejectors on each end of the socket unt
128. under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever near the unlock icon vd and release the lever from the locked position by pushing down and out from under the tab Similarly position your thumb firmly over the processor socket release lever near the lock icon Q and release the lever from the locked position by pushing down and out from under the tab Rotate the lever 90 degrees upward 64 Figure 34 Processor Shield Opening and Closing Lever Sequence 1 close lock symbol 2 processor socket release lever 3 processor 4 processor socket release lever 5 open lock symbol 10 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor K NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor 65 Figure 35 Removing and Installing a Processor 1 processor socket release lever 6 ZIF socket 2 pin 1 indicator 7 socket keys 4 3 processor socket releas
129. ut do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal The system attempts to boot to devices starting with the first item in the boot order If the boot Boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Driver Health Menu Displays a list of the drivers installed on the system and their health status Launch System Setup Enables you to access the System Setup System Utilities Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals 26 iDRAC Settings Utility The iDRAC Settings utility is an interface to se
130. wer on indicator power On The power on indicator lights when the system power is button on The power button controls the power supply output to the system E NOTE On Advanced Configuration and Power Interface ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 4 NMI button 8 Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Item Indicator Button or Icon Description Connector Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 5 Hard drives Up to twelve 3 5 inch hot swappable hard drives 6 Video connector CH Allows you to connect a VGA display to the system 7 USB connector oat Allows you to connect USB devices to the system The port is USB 2 0 compliant 8 Information tag A slide out label panel which allows you to record system Diagnostic Indicators information such as Service Tag NIC MAC address and so on as per your need The diagnostic indicators on the system front panel display error status during system startup E NOTE No diagnostic indicators are lit when the system is switched off To start the system plug it into a working power source and press the power button The following section describes system conditions and
131. zed independent channel mode x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines E 36 Memory modules must be identical in size speed and technology DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on NOTE Advanced ECC with Mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing E NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DI

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