Dell 1370 User's Manual
Contents
1. Index A airflow allowing 5 backups creating 31 C calling Dell for assistance 59 CDs playing and creating 30 computer capabilities 30 computer setting up 5 connect ing to the Internet 14 conserving energy 31 Contacting Dell online 61 72 Customer Service 55 customizing your desktop 30 your energy settings 31 damage avoiding 5 Dell Diagnostics 43 Dell Factory Image Restore 50 Dell Support Center 40 Dell support website 63 Dell Technology Guide for further information 62 Diagnostic Checklist 60 drivers and downloads 63 DVDs playing and creating 30 E email addresses for technical support 56 energy conserving 31 F finding more information 62 FTP login anonymous 56 H hardware problems diagnosing 43 Hardware Troubleshooter 43 help getting assistance and support 54 Index Internet connection 14 ISP Internet Service Provider 14 network connection fixing 35 p power problems solving 35 power strips using 6 products information and purchasing 56 73 Index reinstalling Windows 53 resources 62 restoring factory image 50 Roll Back Driver 52 S setup before you begin 5 shipping products for return or repair 58 SIM 10 software features 30 software problems 38 solving problems 34 specifications 64 support e mail addresses 56 74 support sites worldwide 56 system message 41 system reinstall options 48 System Restore 48 V ventilation for comput2. Setting Up Your Inspiron Laptop Press the Power Button Setting Up Your Inspiron Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with Microsoft Windows operating system To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take some time to complete The Windows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system K NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com Setting Up Your Inspiron Laptop Install the Subscriber Identity Module Optional K NOTE Installing a Subscriber Identity Module SIM is not required if you are using an EVDO card to access the Internet Installing a SIM on your computer allows you to connect to the Internet To access the Internet you must be within the network of your cellular
3. Charge time approximate Voltage Operating time approximate Coin cell battery Basic Specifications 33 63 mm 1 32 inches 42 01 mm 1 65 inches 279 8 mm 11 02 inches 0 41 kg 0 9 Ib 4 hours when the computer is turned off 14 8 VDC 4 cell 8 cell Battery operating time varies depending on operating conditions CR 2032 67 Basic Specifications AC Adapter Input voltage Input current Input frequency Output power Output current Rated output voltage Operating temperature Storage temperature 68 100 240 VAC 15A 50 60 Hz 65 W 3 34 A continuous 19 5 1 VDC 0 to 40 C 32 to 104 F 40 to 70 C 40 to 158 F Physical Height Width Depth Weight with ODD Airbay and 4 cell battery 17 2 mm to 26 4 mm 0 68 inches to 1 04 inches 329 8 mm 12 98 inches 223 0 mm 8 78 inches configurable to less than 1 68 kg 3 7 Ibs Basic Specifications Computer Environment Computer Environment Temperature range Maximum shock for operating measured Operating 0 to 35 C with Dell Diagnostics running on the hard o drive and a 2 ms half sine pulse 32 to 95 F for non operating measured with hard Non operating 40 to 65 C drive in head parked position and a 2 ms 40 to 149 F half sine pulse Relative humidity maximum Operating 1106 Operating 10 to 90 Non Operating 160 G noncondensing Airborne contaminant G2 or lowe
4. not indicate a potential hard drive problem S M A R T error possible hard disk drive failure Contact Dell for assistance see Contacting Dell on page 61 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click gt Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 38 and run the Dell Diagnostics before you contact Dell for technical assistance K NOTE Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities disc is optional and may not ship with your computer See the System Setup section in the Service Manualto review your computer s configuration information and ensure that the device that you want to test appears in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc 43 Using Support Tools Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is loca
5. the diagnostics utility partition on your hard drive 4 Select the test you want to run Using Support Tools 5 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell for assistance see Contacting Dell on page 61 K NOTE The Service Tag for your computer is located at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 6 When the tests are complete close the test screen to return to the Choose An Option window 7 To exit the Dell Diagnostics and to restart the computer click Exit 45 Us ing Support Tools Starting Dell Diagnostics From the Drivers and Utilities Disc 1 2 E 46 Insert the Drivers and Utilities disc Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter
6. 60 personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions LA NOTE Some of the services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability 5 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 56 for a more extensive list of Dell Support online 54 Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 59 and then see the contact information for your region or go to support dell com Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www dell com dellconnect 55 Getting Help Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www e
7. Dell on page 61 Getting Help Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 61 57 Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows K NOTE Before you return the product to Dell make sure to back up any data on the hard drive and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as CDs and PC Cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return 58 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 61 Include a copy of the invoice and a letter describing the reason for the return Include a copy ofthe Diagnostics Checklist see Diagnostic Checklist on page 60 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics o
8. P N MV909 Rev A00 Contents Setting Up Your Inspiron Laptop 5 Before Setting Up Your Computer 5 Connect the AC Adapter 6 Connect the Network Cable Optional 7 Press the Power Button 8 Set Up Microsoft Windows 9 Install the Subscriber Identity Module Optional ctas pete ER ERR 10 Enable or Disable Wireless Optional 12 Connect to the Internet Optional 14 Using Your Inspiron Laptop 16 Right View Features ooooooooo 16 Left View FeatureS oooccccccccco o 18 Front View Feature oooooooooooo 20 Computer Base and Keyboard Features comia rp de 22 Multimedia Control KeyS 25 Display Features sirircrireriseisvisa 26 Dell Extended Battery Life 28 Removing and Replacing the Battery 28 Software FeatureS oooooooooocococo 30 Dell DOCK 244 oru px ORT RiRG 32 Solving Problems 34 Beep Codes ssssssssssss 34 Network Problems ssssssssse 35 Power ProblemS ooocccccccccoc 35 Memory Problems oooooc o o o 37 Lockups and Software Problems 38 Contents Using Support ToolS 40 Dell Support Center 40 System Messages 0oooccccococccocos 41 Hardware Troubleshooter 43 Dell Diagnostics 005 43 Restoring Your Operating System 48
9. com manuals ZA CAUTION This drive supports nonstandard sized and shaped discs however degradation in drive performance may be experienced and in extreme cases the drive may be damaged 4 Eject button Opens the optical drive tray when pressed 5 Security cable slot Attaches a commercially available antitheft device to the computer NOTE Before you buy an antitheft device ensure that it works with the security cable slot on your computer 17 Using Your Inspiron Laptop Left View Features E gt 18 Using Your Inspiron Laptop 1 AC adapter connector Connects to the AC adapter to power the computer and charge the battery 2 Network connector Connects to a network or a broadband device if you are using a wired network 3 Hom HDMI connector Connects to a TV for both 5 1 audio and video signals NOTE When used with a monitor only the video signal is read 4 o ven connector Connects to video devices such as a monitor or a projector 5 lt USB 2 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 19 Using Your Inspiron Laptop Front View Feature 20 10 Using Your Inspiron Laptop 1 SD MMC MS Pro 7 in 1 Memory Card Reader Provides a fast convenient way to view and share digital photos music vide
10. hard disk drive failure during POST Contact Dell for assistance see Contacting Dell on page 61 Hard disk drive read failure Possible hard disk drive failure during HDD boot test a Dell for assistance see Contacting Dell o page 61 Keyboard failure Keyboard failure or loose cable Replace the keyboard see the Service Manual at support dell com manuals 41 Using Support Tools No boot device available No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that the boot sequence information is correct see the Dell Technology Guide at support dell com manuals No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure Contact Dell for assistance see Contacting Dell on page 61 42 USB over current error Disconnect the USB device Your USB device needs more power for itto function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range It is recommended that you back up your data regularly A parameter out of range may or may
11. leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer CAUTION Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer Setting Up Your Inspiron Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector Z WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer K NOTE Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power K NOTE Use only Dell AC adapter family PA 2E and PA 12 with your computer Setting Up Your Inspiron Laptop Connect the Network Cable Optional To use a wired network connection connect one end of the network cable to the computer and plug the other end into the wall socket gt gt
12. the desired option to personalize the Dock 33 This section provides troubleshooting information for your computer If you cannot solve your problem using the following guidelines see Using Support Tools on page 40 or Contacting Dell on page 61 Beep Codes Your computer might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 61 34 Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible motherboard failure BIOS ROM checksum failure No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Possible motherboard failure Chipset error RAM read write failure Real Time Clock failure Video card or chip failure Processor failure Display failure Network Problems Wireless connection is lost Check your wireless router to ensure it is powered on and connected to your cable modem or network hub Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 14 Wired connection is lost Make sure the cable is plugged in and not damaged f the problem persists
13. 5 Type 1 to start the CD menu and press Enter to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 Select the test you want to run 8 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell for assistance see Contacting Dell on page 61 K NOTE The Service Tag for your computer is located at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 9 When the tests are complete close the test screen to return to the Choose An Option window 10 To exit the Dell Diagnostics and restart the computer click Exit 11 Remove the Drivers and Utilities disc Using Support Tools 47 48 You can restore your operating system in the following ways System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if Sy
14. D SD High Capacity SDHC MultiMediaCard MMC MMCplus xD Picure Card Memory Stick Memory Stick Pro Memory Memory module connector Memory module capacities Memory type Basic Specifications two user accessible SODIMM connectors 2 GB 3 GB 4GB 6 GB DDR3 1067 MHz K NOTE For instructions on upgrading memory see the Service Manual at support dell com manuals 65 Basic Specifications Connectors Audio Mini Card HDMI connector Network adapter USB Video 66 one stereo headphone speaker connector one Type IIIA full Mini Card slot one half size Mini Card slot 19 pin RJ45 connector three 4 pin USB 2 0 compliant connectors 15 hole connector Communications Modem optional Network adapter Wireless Display Type Height Width Diagonal External V 92 56K USB Modem 10 100 1000 Ethernet LAN on system board WLAN WWAN and Bluetooth wireless technology 13 3 HD WLED backlight TrueLife 189 25 mm 7 45 inches 306 8 mm 12 08 inches 336 6 mm 13 25 inches Battery 4 cell lithium on Depth Height Width Weight Charge time approximate Life span approximate 32 2 mm 1 26 inches 20 87 mm 0 82 inches 270 4 mm 10 64 inches 0 23 kg 0 5 Ib 1 hour to 80 capacity and 2 hours to 100 capacity when the computer is turned off 300 charge discharge cycles Battery 8 cell lithium ion Depth Height Width Weight
15. INSPIRON SETUP GUIDE YOURS IS HERE INSPIRON SETUP GUIDE Model PO6S series Type P06S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice O 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoftand Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own August 2009
16. System Restore naunau 48 Dell Factory Image Restore 50 Operating System Reinstallation 52 Getting Help 0oooooommmm 54 Technical Support and Customer SOI PR 55 DellConnect 22000000 55 Online Services 0 0 eee 56 Automated Order Status Service 57 Product Information 57 Returning Items for Repair Under Warranty or for Credit 58 Before You Call oooooooo 59 Contacting Dell ooooooooo 61 Finding More Information and Resources oe Irene 62 Basic Specifications 64 Appendix ccce ice eed RE Rx 70 Macrovision Product Notice 70 Information para NOM nicamente para M xicO csse rene 71 O c MIT 72 Setting Up Your Inspiron Laptop This section provides information about setting AN WARNING Do not block push objects up your Inspiron laptop into or allow dust to accumulate in the air vents Do not place your Dell computer Before Setting Up Your in a low airflow environment such as a Comp uter closed briefcase while it is powered on Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the Restricting airflow around your Inspiron computer laptop may cause it to overheat To prevent overheating ensure that you
17. ackup Recovery and Windows operating system For more information about Dell Support Center and available support tools click the Services tab at support dell com 40 System Messages If your computer has an issue or error it may display a System Message that will help you identify the cause and action needed to resolve the issue K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide on your hard drive or at support one com manuals or see Contacting Dell o page 61for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell for assistance see Contacting Dell on page 61 Using Support Tools CMOS checksum error Possible motherboard failure or Real Time Clock RTC battery low Replace the RTC coin cell battery see the Service Manual at support dell com manuals or contact Dell for assistance see Contacting Dell on page 61 CPU fan failure CPU fan has failed Replace the CPU fan see the Service Manual at support dell com manuals Hard disk drive failure Possible
18. acting Dell that is convenient for you 61 Finding More Information and Resources If you need to reinstall your operating system run a diagnostic program for your computer reinstall computer system software or update drivers for your computer and readme files learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part 62 See the Operating System disc the Drivers and Utilities disc K NOTE Drivers and documentation updates can be found at support dell com the Dell Technology Guide installed on your hard drive or at support dell com manuals the Service Manual at support dell com manuals K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads access technical support and product help check on y
19. adapter is not a part of your original order you can purchase one from the Dell website at www dell com Setting Up a Wired Connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions f you are using a dial up connection connect the telephone line to the external USB modem and to the telephone wall connector before you set up your Internet connection 14 To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 15 Setting Up a Wireless Connection K NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Ensure that wireless is enabled on your computer see Enable or Disable Wireless on page 12 2 Save and close any open files and exit any open programs 3 Click O Control Panel gt Network and Sharing Center Connect to a network 4 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past your ISP may have a service outage Contact your ISP t
20. contact your network administrator or ISP Solving Problems Power Problems Power light is off computer is either turned off in hibernate state or not receiving power Press the power button to resume normal operation Check that the AC adapter cable is securely plugged into both the power connector on the computer and the electrical outlet e f the AC adapter is plugged into a power strip make sure the power strip is plugged into an electrical outlet and the power strip is turned on Bypass any power protection devices power strips and power extension cables to verify that the computer turns on properly Check that the electrical outlet is working by testing it with another device such as a lamp e Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on 35 Solving Problems Power light is solid white but computer is not responding Display may not be responding Press the power button until the computer turns off and then turn it back on Power light is blinking white standby mode Move the mouse touch the touch pad or press the power button to resume normal operation Power light is solid amber standby mode with a low battery charge Connect the AC adapter to charge the battery Move the mouse touch the touch pad or press the power button to resume normal operation 36 Possible causes of interfer
21. e volume level gt Play the next track or chapter Md Increase the volume level 2 Eject the disc Hu Play the previous track or chapter 25 Using Your Inspiron Laptop Display Features The display panel holds a camera and accompanying digital microphone 1 2 3 4 a 26 E wo N Using Your Inspiron Laptop Digital microphone Provides quality sound for audio chatting and voice recording Camera Built in camera for video capture conferencing and chat Camera activity indicator Indicates if the camera is on or off Display Your display can vary based on selections you made when purchasing your computer For more information about displays see the Dell Technology Guide on your hard drive or at support dell com manuals 27 Using Your Inspiron Laptop Dell Extended Battery Life The Dell Extended Battery Life feature provides options to maximize your battery s charge This feature is enabled by default and is activated when you disconnectthe AC power Press lt F3 gt to enable or disable the feature The Extended Battery Life pop up appears to indicate the current status To learn more about the customization options for Dell Extended Battery Life 1 Press lt F3 gt The Extended Battery Life pop up appears 2 Click Show Settings The Battery Meter window appears 3 Click What is Dell Extended Battery Life 28 Removing and Replacing t
22. ence hindering your computer reception Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems Insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual at support dell com manuals Reseat the memory modules see the Service Manual at support dell com manuals to ensure that your computer is successfully communicating with the memory Solving Problems Other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the type of memory supported by your computer see Basic Specifications on page 64 e Run the Dell Diagnostics see Dell Diagnostics on page 43 Reseat the memory modules see the Service Manual at support dell com manuals to ensure that your computer is successfully communicating with the memory 37 Solving Problems Lockups and Software Problems Computer does not start up Check that the AC adapter cable is firmly connected to the co
23. er 5 ventilation ensuring 5 W warranty returns 58 Windows reinstalling 53 wired network network cable connecting 7 wireless Internet connection 14 qu o Printed in the U S A www dell com support dell com 0MV909A00
24. g system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 2 Select Repair Your Computer 3 The System Recovery Options window appears 4 Select a keyboard layout and click Next To access the recovery options log on as a local user To access the command prompt type administrator inthe User name field then click OK Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion Screen appears K NOTE If you do not want to proceed with Factory Image Restore click Cancel Restoring Your Operating System 8 Select the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to reboot the system 51 Restoring Your Operating System Operating System Reinstallation Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using the Roll Back Driver fea
25. he Battery AN WARNING Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use batteries from other computers WARNING Before removing the battery shut down the computer and remove external cables including the AC adapter To remove the battery 1 Shut down the computer and turn it over 2 Slide the battery release latches away from each other 3 Lift the battery out of the battery bay To replace the battery 1 Place the battery into the battery bay 2 Click the battery into place Using Your Inspiron Laptop 1 battery 2 battery bay 3 battery release latches 2 29 Using Your Inspiron Laptop Software Features NOTE For more information about the features described in this section see the Dell Technology Guide on your hard drive or at support dell com manuals Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account and upload or download files 30 Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs DVDs and listen to music or Internet radio stations Your o
26. mputer and to the electrical outlet A program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task 38 A program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on the CD Computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown f you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8to 10 seconds until the computer turns off and then restart your computer A program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility wizard The Program Compatibility wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments 1 Click 2 Inthe search box type Use an older program with this version of Windows and press lt Enter gt 3 Follow the instructions on the Program Compatibility wizard Other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs Save and clo
27. n page 43 Include any accessories that belong with the item s being returned power cables software guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Getting Help Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 59 Getting Help Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the compute
28. n programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click 6 2 In the search box type System Restore and press Enter 3 Click Undo my last restoration and click Next 49 Restoring Your Operating System Dell Factory Image Restore A WARNING Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including 50 data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore Starting Dell Factory Image Restore 1 Turn on the computer When the DELL logo appears press F8 several times to access the Advanced Boot Options window K NOTE If you wait too long and the operatin
29. o check the service status Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you find one To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click O Control Panel gt Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears Setting Up Your Inspiron Laptop K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 3 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup 15 Using Your Inspiron Laptop This section provides information about the features available on your Inspiron laptop Right View Features n ES 16 Using Your Inspiron Laptop 1 a Audio out Headphone connector Connects one pair of headphones or sends audio to a powered speaker or sound system 2 USB 2 0 connectors 2 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 3 Optical drive Plays or records CDs DVDs or Blu ray Discs optional Ensure that the side with print or writing is facing up when placing a disc in the tray For more information on using the optical drive see the Dell Technology Guide on your hard drive or at support dell
30. os and documents stored on a memory card see Basic Specifications on page 64 for a list of supported cards NOTE Your computer ships with a plastic blank installed in the card reader slot Blanks protect unused slots from dust and other particles Save the blank for use when no card is installed in the slot blanks from other computers may not fit your computer 21 Using Your Inspiron Laptop Computer Base and Keyboard Features Vg 22 Using Your Inspiron Laptop 1 Power Battery indicator light The light indicates the following states when powered using an AC adapter or a battery Indicator light status Computer state s Battery charge level AC Adapter Solid white on n a off hibernate lt 90 Blinking white standby charging off off hibernate gt 90 Battery Solid white on gt 10 Blinking white standby gt 10 Solid amber on standby lt 10 off off hibernate n a NOTE The battery is charging when the computer is powered using an AC adapter l 2 Power button Turns the computer on or off when pressed 23 Using Y
31. our Inspiron Laptop 3 Keyboard Multimedia control keys For more information about the keyboard see the Dell Technology Guide on your hard drive or at support dell com manuals For more information about the multimedia control keys see Multimedia Control Keys and page 25 4 Touch pad buttons Provide left click and right click functions like those on a mouse 5 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and right click or left click by tapping the surface NOTE To change the touch pad settings double click the Dell Touch pad icon in the notification area of the desktop 24 Using Your Inspiron Laptop Multimedia Control Keys You can configure the multimedia control keys on the keyboard using the Function Key Behavior in the System Setup BIOS utility The options in the Function Key Behavior setting are Multimedia Key First This is the default setting Pressing any multimedia control key performs the associated multimedia action For function key press lt Fn gt the required function key Function Key First Pressing any function key performs the associated function For multimedia action press lt Fn gt the required multimedia control key K NOTE The Multimedia Key First option is active only in the operating system SAA AAA AG F7 F8 F9 F10 F11 F12 Ej Mute the sound II Play or pause W Decrease th
32. our order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance the back or bottom of your computer the Dell Support website at support dell com 63 Basic Specifications System Model Processor Dell Inspiron 1370 Type Intel Pentium Intel Core 2 Solo This section provides information that you Intel Core2 Duo may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Comprehensive Computer Information Specifications at support dell com manuals System chipset Intel GS45 ICH9M SFF K NOTE Offerings may vary by region For more information regarding the Camera configuration of your computer click Help and Support and select Pixel 1 3 megapixel the option to view information about your Video Resolution 160x 120 1280 x 1024 computer 160 x 120 640 x 480 at 30 fps 64 7 in 1 Memory Card Reader Memory card controller Memory card connector Flash cards supported Realtek RTS5159 7 in 1 combo card connector Secure Digital SD SD High Density SDH
33. ptical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs optional You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Customizing the Desktop You can use the customizing options available in your operating system to change the appearance resolution wallpaper screensaver or other features on your desktop 1 Right click an open area of the desktop 2 Click Personalize to open the Change the visuals and sounds on your computer window and learn more about your customization options Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer The Microsoft Windows operating system installed on your Dell computer provides two default options Power saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime Using Your Inspiron Laptop Balanced recommended Automatically balances the performance of your computer by cons
34. r Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions 60 See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area Getting Help To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of cont
35. r as Non operating 5 to 95 level defined by noncondensing ISA S71 04 1985 Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Non Operating 1 30 GRMS 69 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 70 Appendix Information for NOM or Official Mexican Standard only for Mexico The following information is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 M xico D F Laptops Regulatory Electricity Output model number Voltage Frequency consumption Output voltage intensity P06S 100 240 V CA 50 60 Hz 1 5A 19 5 V de CC 3 34 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance 71
36. se any open files or programs and shut down your computer through the Start menu Solving Problems Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program e f necessary uninstall and then reinstall the program 39 Dell Support Center The Dell Support Center helps you find the service support and system specific information you need To launch the application click the 44 icon in the taskbar Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect The Dell Support Center home page displays your Customer Service Training and computer s model number service tag express Tutorials How To Help with Dell service code and service contact information on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades amp Accessories The home page also provides links to access Self Help Troubleshooting Security System Performance Network Internet B
37. service provider To install the SIM 1 Turn off your computer 2 Remove the battery see Removing and Replacing the Battery on page 28 3 In the battery bay slide the SIM into the SIM slot 4 Replace the battery see Removing and Replacing the Battery on page 28 5 Turn on your computer 10 Setting Up Your Inspiron Laptop 1 battery bay 2 SIM slot 3 SIM 11 Setting Up Your Inspiron Laptop Enable or Disable Wireless Optional Press the 4 key or press the lt Fn gt lt F2 gt keys on the keyboard to enable or disable wireless The wireless on or off icons appear on the screen to indicate the status K NOTE The wireless feature is available on your computer only if you purchased a WLAN or a Bluetooth card Wireless on wj e Wireless off p e For information on changing the behavior of the Fn key see Multimedia Control Keys on page 25 12 Setting Up Your Inspiron Laptop Setting Up Your Inspiron Laptop Connect to the Internet Optional To connect to the Internet you need an external USB modem or network connection and an Internet Service Provider ISP If an external USB modem or WLAN
38. stem Restore did not resolve your operating system problem e If you received an Operating System disc with your computer you can use itto restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore 1 Click 2 Inthe search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and remaining prompts on the screen Restoring Your Operating System In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore K NOTE Before you undo the last system restore save and close all open files and exit any ope
39. ted on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell for assistance see Contacting Dell on page 61 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 44 K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc If Pre boot System Assessment PSA is invoked a The PSA starts running tests b If the PSA completes successfully the following message appears No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended n c If you are experiencing memory issues press y otherwise press n The following message appears Booting Dell Diagnostic Utility Partition Press any key to continue d Press any key to go to the Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from
40. ture in Windows If this feature does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See System Restore on page 48 52 CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following Dell Operating System disc Dell Drivers and Utilities disc K NOTE The Drivers and Utilities disc contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities disc to load any required drivers Depending on the region from which you ordered your computer or whether you requested the disc the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer Reinstalling Microsoft Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insertthe Operating System disc 3 Click Exit if the Install Windows message appears 4 Restart the computer 5 When the DELL logo appears press F12 immediately Restoring Your Operating System K NOTE If you
41. uming energy on capable hardware Transferring Information to a New Computer 1 Click 9 Control Panel Getting Started Transfer files from another computer 2 Follow the instructions on the Windows Easy Transfer wizard Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Control Panel Back Up and Restore 2 Click Set up backup 3 Follow the instructions on the Configure Backup wizard 31 Using Your Inspiron Laptop Dell Dock The Dell Dock is a group of icons that provide easy access to frequently used applications files and folders You can personalize the Dock by Adding or removing icons Grouping related icons into categories Changing the color and location of the Dock Changing the behavior of the icons 32 Add a Category 1 Right click the Dock and click Add Category The Add Edit Category window appears 2 Enter a title for the category in the Title field 3 Select an icon for the category from the Select an image box 4 Click Save Add an Icon Drag and drop the icon to the Dock or a category Using Your Inspiron Laptop Remove a Category or Icon 1 Right click the category or icon on the Dock and click Delete shortcut or Delete category 2 Follow the instructions on the screen Personalize the Dock 1 Right click the Dock and click Advanced Setting 2 Choose
42. uro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only 56 Dell Support e mail addresses e mobile supportGus dell com support us dell com e la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketingOdell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 61 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting
43. wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 6 When the boot device list appears highlight CD DVD CD RW Drive and press Enter 7 Press any key to Boot from CD ROM Follow the instructions on the screen to complete the installation 53 Getting Help If you experience a problem with your computer 6 If the preceding steps have not resolved the you can complete the following steps to problem see Before You Call on page 59 diagnose and troubleshoot the problem K NOTE Call Dell Support from a telephone 1 See Solving Problems on page 34 for near or at the computer so that the support information and procedures that pertain to staff can assist you with any necessary the problem your computer is experiencing procedures 2 See the Dell Technology Guide for more K NOTE Dell s Express Service Code system troubleshooting information may not be available in all countries 3 See Dell Diagnostics on page 43 for When prompted by Dell s automated telephone procedures on how to run Dell Diagnostics system enter your Express Service Code to 4 Fill out the Diagnostic Checklist on route the call directly to the proper support page
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